--- updated: 2025-08-11T16:10:00Z --- # 23people Company Handbook Summary ## Executive Overview 23people is a Chilean technology company founded in 2014 by Software Engineers and Computer Scientists Marcelo Ampuero and Manuel Reyes, who continue to lead the company as Engineering Director and General Director respectively. Based in Santiago, Chile, the company operates as a trusted technological facilitator and co-creator for businesses seeking to evolve their digital products and services across three continents—Latin America, North America, and Europe. With nearly 90 active professionals primarily in technical roles, 23people has established itself as more than a traditional staff augmentation firm. The company's foundation rests on the dream of creating "the company where we would have loved to work"—a human-centered organization where respect holds more value than imposition, and knowledge stands above hierarchy. Throughout its decade of existence, over 500 professionals have been part of 23people's journey, maintaining an impressive average tenure of approximately 16 months and supporting nearly 100 projects for more than 10 major enterprise clients. The company's name itself carries deep significance, representing not just a number but a commitment to being more than mere resources—they are 23 people, each with their own story, expertise, and contribution to make. ## Core Business and Services 23people specializes in three complementary service lines designed to address the skilled talent, technology utilization, and data challenges that companies face in their Digital Evolution journey: ### 1. IT Talent Outsourcing and Recruitment The company excels at finding, selecting, and retaining Tech Professionals who are genuinely passionate about technology. Unlike traditional recruiters who merely review CVs and forward candidates, 23people validates technical skills and real project experience. They offer two primary models: - **IT Outsourcing**: Professionals work on client projects while employed under 23people's legal structure - **IT Hunting**: Direct assistance in searching and selecting IT professionals for clients' direct hiring needs ### 2. Digital Platforms, Cloud, and Modernization 23people co-creates solutions for continuous improvement areas including Digitalization, Automation, Integrations, and Operational Data. Leveraging Cloud technologies, DevOps practices, QA Automation, Cybersecurity measures, and Agile methodologies, they help modernize and evolve digital platforms to be effective, secure, and efficient. Their experience spans large-scale technological projects used by hundreds of companies and thousands of users worldwide. ### 3. Data, Advanced Analytics, and AI The company enables data-driven decision-making that contributes to real operational and strategic improvements. They help organizations leverage their data potential through advanced analytics and artificial intelligence implementations, transforming raw information into actionable business insights. ## Organizational Structure 23people operates through a circular organizational structure designed to foster collaboration and communication across teams and organizational layers. The company is organized into multidisciplinary teams, each with a clear purpose and responsibility for delivering services to internal teams or external clients. ### Operational Teams All operational teams are grouped under the **Iarvis Tribe**, which includes: - **Tech Talent Services Team (TTS)**: Provides the best experience in selecting, validating, and retaining Tech Professionals who are passionate about technology and best match client projects - **Sales & Marketing Team (S&M)**: Responsible for new client acquisition, commercial relationship management, and growing 23people's brand presence and market participation - **Backoffice Services Team (BKO)**: Delivers the best administrative support experience, enabling teams to focus on their core competencies through agile and efficient administrative management - **Research & Development Services Team (R&D)**: Empowers clients' digital evolution by exploring and mastering emerging technologies that generate real value in operations ### Leadership and Governance The operational teams are led by a Global Operations Manager, with each team having a Service Request Manager (SRM) who manages the "what and when" of requests, and a Service Delivery Manager (SDM) who defines "how and who" executes each service. Strategic alignment is ensured through the High Council, which defines and communicates organizational strategy. ### Autonomy and Service Contracts Each team operates autonomously around its well-defined purpose, delivering services through clear service contracts (similar to APIs). The organization emphasizes continuous measurement of service quality and operational efficiency, with iterative improvements based on data and accumulated experience. ## Company Culture and Principles 23people's culture is built on a foundation of shared values and principles that guide daily decisions and behaviors: ### Fundamental Principles **Excellence and Intellectual Curiosity**: The company pursues excellence and continuous learning. Team members are "eternal learners," improving their skills and knowledge with genuine curiosity. They embrace iterative, flexible, methodical, and preferably data-based work methods. **Collaboration and Assertive Communication**: Emphasis on genuine support and collaboration among professionals and with client teams. They work as teams, support each other as teams, and take responsibility as teams—avoiding individual heroism in favor of collective success. Transparency in communication is prioritized to minimize misinterpretations and improve productivity. **Sustainable Growth and International Reference**: The company is ambitious about economic growth and becoming an international reference, but only at a systematic, sustainable pace that doesn't compromise their people or natural resources. ### Cultural and People Principles **People First**: Based on the belief that "we work to live, not live to work," 23people was created as a place in service of human beings. They recognize that people are not disposable resources and seek mutual benefit between companies and workers. **Equity**: The company believes talent is uniformly distributed in society and avoids discrimination based on social class, religion, or gender. They apply positive discrimination when choosing between equally qualified candidates to ensure representation of underrepresented groups. **Xperience**: Focus on creating meaningful and memorable experiences for all stakeholders—exceptional commercial interactions with clients and stimulating work environments with growth opportunities for tech professionals. ### Operational Principles **Agility**: Utilizing agile principles to be an innovative, resilient, and resource-efficient company. They adhere to core agile values including individuals over processes, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan. **Transparency**: Open communication and information sharing across the organization, with clear boundaries for confidential information. **Sustainability**: Commitment to sustainable business practices and environmental responsibility. ## Technical Expertise and Methodologies 23people has developed deep expertise across multiple technical domains: ### Technology Stack The company maintains proficiency in both mature and emerging technologies, including: - Cloud platforms (AWS, Azure, GCP) - DevOps and automation tools - Modern development frameworks - AI/ML implementation capabilities - Cybersecurity solutions - Data engineering and analytics platforms ### Development Methodology They employ agile software development practices with emphasis on: - Iterative and evolutionary building based on data - QA automation and continuous integration - Security-first approaches - Technical debt management - Performance optimization ### Specialization in Tech Roles 23people specializes in roles requiring mastery of programming, software engineering, and both mature and emerging technologies. Their technical positions include Software Engineers, Data Engineers, Cloud Engineers, and AI Engineers, all starting from a solid foundation in software development. ### Recruitment Optimization The company has developed a mature "recipe" for finding and selecting Tech Talent, going beyond CV reviews to validate actual technical skills and project experience. This rigorous validation process ensures clients can trust their recommendations and reduces expensive hiring mistakes. ## Sustainability and Future Focus 23people demonstrates strong commitment to sustainable business practices: ### Environmental Commitment The company actively works on emission reduction strategies and maintains a dedicated sustainability team. They pursue systematic, sustainable growth that doesn't compromise natural resources, believing that "the end doesn't justify the means." ### Innovation and Development Through their R&D team, 23people continuously explores emerging technologies to generate real value for client operations. They maintain a balance between adopting cutting-edge technologies and ensuring stable, reliable solutions for enterprise clients. ### Continuous Improvement The organization emphasizes data-driven decision making and iterative improvement across all service lines. Each team continuously measures service quality and operational efficiency, implementing improvements based on accumulated data and experience. ### Knowledge Management 23people maintains their handbook as a living document in GitHub, serving as the primary source of truth for organizational knowledge. This approach to documentation ensures institutional knowledge is preserved and easily accessible, allowing the team to focus on solving new problems rather than rediscovering solutions to resolved issues. ## Conclusion 23people stands out in the technology consulting landscape through its unique combination of technical excellence, human-centered values, and sustainable business practices. By prioritizing people over profits, maintaining rigorous technical standards, and fostering a culture of continuous learning and collaboration, the company has built a distinctive position in the market. Their success is reflected not just in their sustained growth of over 30% annually, but in their ability to retain passionate professionals and deliver meaningful value to clients across continents. As they continue evolving, 23people remains committed to their founding vision: creating a workplace where technology professionals can thrive while making a positive impact on their clients' digital transformation journeys. The company's approach demonstrates that it's possible to build a successful technology business that puts people first, maintains technical excellence, and creates lasting value for all stakeholders—a model they hope can be adopted and adapted by others in the industry.