---
name: shopify-admin-refund-and-reorder
role: customer-support
description: "Process a full or partial refund on an order and optionally create a replacement draft order for the customer."
toolkit: shopify-admin, shopify-admin-execution
api_version: "2025-01"
graphql_operations:
  - order:query
  - refundCreate:mutation
  - draftOrderCreate:mutation
status: stable
compatibility: Claude Code, Cursor, Codex, Gemini CLI
---

## Purpose
Processes refunds and creates replacement orders without navigating the Shopify admin UI. This skill handles both the refund and the optional replacement draft order in a single workflow.

## Prerequisites
- Authenticated Shopify CLI session: `shopify auth login --store <domain>`
- API scopes: `read_orders`, `write_orders`

## Parameters

| Parameter | Type | Required | Default | Description |
|-----------|------|----------|---------|-------------|
| store | string | yes | — | Store domain (e.g., mystore.myshopify.com) |
| format | string | no | human | Output format: `human` or `json` |
| dry_run | bool | no | false | Preview operations without executing mutations |
| order_id | string | yes | — | GID of the order (e.g., `gid://shopify/Order/12345`) |
| refund_line_items | array | no | all refundable | Array of `{line_item_id, quantity}` to refund; if omitted, refunds all refundable quantities |
| reason | string | no | other | Refund reason: `customer`, `fraud`, `inventory`, `declined`, `other` |
| create_replacement | bool | no | false | If true, create a draft order with the same line items after refund |
| notify_customer | bool | no | true | Send refund notification email to customer |

## Safety

> ⚠️ Steps 2 and 3 execute irreversible financial mutations. `refundCreate` cannot be undone — once a refund is processed, the payment cannot be re-captured. `draftOrderCreate` creates a new draft order that must be invoiced and paid separately. Run with `dry_run: true` to verify the refund line items and amounts before committing. Verify `refundableQuantity` per line item from Step 1 before proceeding.

## Workflow Steps

1. **OPERATION:** `order` — query
   **Inputs:** `id: <order_id>`
   **Expected output:** Full order with `displayFinancialStatus`, `lineItems` (with `refundableQuantity`), `transactions`, `customer`, `shippingAddress`; verify order is refundable before proceeding

2. **OPERATION:** `refundCreate` — mutation
   **Inputs:** `input.orderId`, `input.refundLineItems` (from parameter or all refundable), `input.notify`, `input.note: <reason>`
   **Expected output:** `refund.id`, `refund.totalRefundedSet`, `userErrors`

3. **OPERATION:** `draftOrderCreate` — mutation (only if `create_replacement: true`)
   **Inputs:** `input.lineItems` (from original order line items), `input.customerId`, `input.shippingAddress`, `input.note: "Replacement for order <name>"`
   **Expected output:** `draftOrder.id`, `draftOrder.name`, `draftOrder.invoiceUrl`, `userErrors`

## GraphQL Operations

```graphql
# order:query — validated against api_version 2025-01
query OrderForRefund($id: ID!) {
  order(id: $id) {
    id
    name
    displayFinancialStatus
    displayFulfillmentStatus
    totalPriceSet {
      shopMoney { amount currencyCode }
    }
    lineItems(first: 50) {
      edges {
        node {
          id
          title
          quantity
          refundableQuantity
          variant {
            id
            sku
            price
          }
        }
      }
    }
    transactions(first: 10) {
      id
      kind
      status
      amountSet {
        shopMoney { amount currencyCode }
      }
      gateway
    }
    refunds {
      id
      createdAt
      totalRefundedSet {
        shopMoney { amount currencyCode }
      }
    }
    customer {
      id
      defaultEmailAddress {
        emailAddress
      }
      firstName
      lastName
    }
    shippingAddress {
      address1
      city
      province
      country
      zip
    }
  }
}
```

```graphql
# refundCreate:mutation — validated against api_version 2025-01
mutation RefundCreate($input: RefundInput!) {
  refundCreate(input: $input) {
    refund {
      id
      createdAt
      totalRefundedSet {
        shopMoney { amount currencyCode }
      }
    }
    userErrors {
      field
      message
    }
  }
}
```

```graphql
# draftOrderCreate:mutation — validated against api_version 2025-01
mutation DraftOrderCreate($input: DraftOrderInput!) {
  draftOrderCreate(input: $input) {
    draftOrder {
      id
      name
      invoiceUrl
    }
    userErrors {
      field
      message
    }
  }
}
```

## Session Tracking

**Claude MUST emit the following output at each stage. This is mandatory.**

**On start**, emit:
```
╔══════════════════════════════════════════════╗
║  SKILL: refund-and-reorder                   ║
║  Store: <store domain>                       ║
║  Started: <YYYY-MM-DD HH:MM UTC>             ║
╚══════════════════════════════════════════════╝
```

**After each step**, emit:
```
[N/TOTAL] <QUERY|MUTATION>  <OperationName>
          → Params: <brief summary of key inputs>
          → Result: <count or outcome>
```

If `dry_run: true`, prefix every mutation step with `[DRY RUN]` and do not execute it.

**On completion**, emit:

For `format: human` (default):
```
══════════════════════════════════════════════
OUTCOME SUMMARY
  Order:               <name>
  Refund ID:           <id>
  Amount refunded:     <amount> <currency>
  Replacement draft:   <draft order name or "none">
  Errors:              0
  Output:              none
══════════════════════════════════════════════
```

For `format: json`, emit:
```json
{
  "skill": "refund-and-reorder",
  "store": "<domain>",
  "started_at": "<ISO8601>",
  "completed_at": "<ISO8601>",
  "dry_run": false,
  "steps": [
    { "step": 1, "operation": "OrderForRefund", "type": "query", "params_summary": "order <id>", "result_summary": "<status>", "skipped": false },
    { "step": 2, "operation": "RefundCreate", "type": "mutation", "params_summary": "<n> line items, reason: <reason>", "result_summary": "refund <id>", "skipped": false },
    { "step": 3, "operation": "DraftOrderCreate", "type": "mutation", "params_summary": "<n> line items, customer <id>", "result_summary": "draft <name>", "skipped": false }
  ],
  "outcome": {
    "order_name": "<name>",
    "refund_id": "<id>",
    "amount_refunded": "<amount>",
    "currency": "<currency>",
    "draft_order_name": "<name or null>",
    "draft_order_invoice_url": "<url or null>",
    "errors": 0,
    "output_file": null
  }
}
```

## Output Format
No CSV output. The session completion summary reports the refund ID and amount. If `create_replacement: true`, the draft order name and invoice URL are included in the output.

## Error Handling
| Error | Cause | Recovery |
|-------|-------|----------|
| `refundableQuantity` is 0 | Line item already fully refunded | Check order refund history |
| `userErrors` from refundCreate | Invalid refund amounts or order not refundable | Check `displayFinancialStatus` — must not be `REFUNDED` |
| `userErrors` from draftOrderCreate | Invalid line items or customer | Verify product variants still exist |
| Order not found | Invalid order GID | Use `order-lookup-and-summary` skill to find the correct order ID |

## Best Practices
1. Always run `dry_run: true` first — Step 2 is irreversible. Verify `refundableQuantity` per line item in Step 1 output before committing.
2. For partial refunds, specify `refund_line_items` explicitly — omitting it refunds all refundable items, which may not be intended.
3. The `create_replacement` draft order is not automatically invoiced or fulfilled — share `invoiceUrl` with the customer for payment.
4. Use `notify_customer: false` for internal corrections where the customer should not be alerted.
5. Check `displayFinancialStatus` from Step 1 — if it is `REFUNDED`, there is nothing left to refund.