# Support & Customer Help Hub | MathQuest AI

Welcome to the **MathQuest AI Customer Support Hub**. We are dedicated to providing a safe, educational, and friction-free math learning adventure for children, and a seamless, clear management experience for parents.

If you are using MathQuest AI and need assistance with account profiles, subscription management, or app features, please review the guides below or contact us directly.

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## 📞 Get in Touch
If you cannot find the answer to your question below, our team is always ready to assist you.

* **Email Support:** [agis.mobile.app@gmail.com](mailto:agis.mobile.app@gmail.com) (We typically reply within 24 hours)
* **Response hours:** Monday – Friday, 9:00 AM – 6:00 PM EST
* **Privacy Policy:** [Privacy Policy Page](https://raw.githubusercontent.com/Agis36/public/refs/heads/main/MathQuest/PRIVACY_POLICY.md) *(Replace with your live GitHub Privacy link)*

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## 🙋 Frequently Asked Questions (FAQ)

### 💳 Subscriptions & Payments

#### How do I cancel or modify my monthly/annual subscription?
All in-app purchases and subscriptions are handled safely and securely directly by Apple. Our team does not have access to bill you or cancel your Apple ID subscription directly. To manage your subscriptions, please follow these steps on your iOS device:
1. Open the **Settings** app on your iPhone or iPad.
2. Tap your **Name / Apple ID** at the very top of the screen.
3. Tap **Subscriptions**.
4. Tap **MathQuest AI** from your active subscription list.
5. Tap **Cancel Subscription** (or choose a different tier).

#### Can I share my single subscription with other devices?
Yes! As long as your devices are logged into the same Apple ID, or if you have **Apple Family Sharing** enabled, you can utilize your subscription across multiple family devices. To restore your purchase on a secondary device, tap the **Restore Purchases** or **Premium** button on the home screen.

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### 🎙️ Microphones, Permissions & On-Device Speech

#### Why is the microphone voice answering feature not recognizing my child's answer?
MathQuest AI performs core speech recognition safely on-device to ensure strict child privacy compliance. If speech-to-text is not operating correctly, please ensure microphone permissions are granted:
1. Open your iOS **Settings** app.
2. Scroll down and locate **MathQuest AI** in your apps list.
3. Ensure the toggle switch next to **Microphone** is turned **ON** green.
4. Ensure your child speaks clearly after tapping the microphone button, and awaits the text recognition indicator.

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### 💾 Profile Setup & Data

#### Can I create separate profiles for multiple users on one device?
Absolutely!
1. Click the **Profile** selector icon on the home screen.
2. Tap **Add New** or any editable avatar coin.
3. Choose their learning stage (4-7 years, 7-10 years, 10-13 years and 13+ years old) to automatically customize the curriculum.
4. Individual score streaks and achievements will be saved locally on-device for each profile.

#### Is the math camera crop history uploaded to your servers?
No. Image processing from the **Math Scanner camera utility** is filtered and translated locally. We do not store, retain, or share photos of handwritten equations or kids on external cloud databases.

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## ⚖️ Subscription Terms & Apple Policy
* **Auto-renewal:** MathQuest AI monthly or annual tiers will renew automatically unless turned off in your iOS Settings at least 24 hours before the end of the current billing cycle.
* **Refunds:** If you need to request a refund, please head to [reportaproblem.apple.com](https://reportaproblem.apple.com) and sign in using your Apple credentials, as Apple processes all iOS consumer transactions directly.