Privacy Policy – Town Residence

Last updated: 15 Jan 2026

This Privacy Policy describes how the application “Town Residence” (“the App”), part of the compound_hub project, 
collects, uses, and protects personal information of users who access the App.

The App is designed exclusively for residents of a private residential compound and is not intended for public or commercial use.

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1. Information We Collect

A. Basic Account Information
- Full name
- Mobile phone number
- Email address

This information is required to create and manage user accounts.

B. Residency Information
- Building number
- Floor number
- Apartment number

This information is used to associate the account with a specific residential unit inside the compound.

C. Identity Verification Information
- Government-issued ID number (National ID)

This information is collected only when required to activate an account and complete identity and residency verification. 
- Verifying unit ownership
- Verifying family relationship to a unit owner
- Preventing unauthorized access by non-residents

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2. Why We Collect This Information

We collect personal information strictly to:
- Create and manage user accounts
- Verify residency and ownership within the compound
- Review and approve account requests
- Enable secure access features such as QR-based entry
- Prevent misuse of the App by individuals outside the compound

The App does not use personal data for advertising, tracking, or marketing.

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3. Identity Verification Process

Identity verification data is reviewed exclusively by authorized compound administration staff.

The data is cross-checked against official ownership and residency records maintained by the compound administration 
to confirm that the user is a legitimate resident or approved family member.

This process ensures that access to the App is limited to verified users only.

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4. Who Can Access Your Data

Access to personal data is strictly limited:

- Administration Staff:
  Can access account and identity verification data for approval and verification purposes only.

- Security Personnel:
  Do not have access to full personal or identity information.
  They can only view access permissions necessary for gate entry (such as QR code validity).

No third parties are granted access to user data.

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5. Data Storage and Retention

- Personal data is stored securely using industry-standard protection measures.
- Identity verification data is retained only for as long as required to complete verification and administrative processes.
- Data is not retained longer than necessary for its intended purpose.
- Identity verification data is not used for any purpose other than verification and account approval.
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6. Data Sharing

We do not sell, rent, or share personal data with:
- Advertisers
- Analytics providers
- External organizations
- Government entities

All data is used exclusively for compound administration purposes.

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7. User Rights

Users may request:
- Access to their personal data
- Correction of inaccurate information
- Account deactivation

Requests can be submitted through the App or via compound administration.

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8. Children’s Privacy

The App is intended for residents of the compound only and is not directed at children under the age of 13 
without supervision and approval of a verified unit owner or guardian.

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9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect operational or legal changes.
Significant updates will be communicated when applicable.

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10. Contact Information

For any questions regarding this Privacy Policy or data usage, please contact:
Town Residence App – Developer Contact  
Email: ahmedataar@gmail.com