# Privacy Policy **Last updated: May 14, 2026** This Privacy Policy describes how Redimo ("we", "us", or "our") collects, uses, and shares information about you when you use our mobile application ("App"). --- ## 1. Information We Collect When you create an account and use Redimo, we collect the following personal information: - **Name** — the name you provide when registering. - **Email address** — used to identify your account and communicate with you. - **Location** — your device's location, used to detect visits to participating venues and to surface relevant promotions near you. --- ## 2. How We Collect Your Information We collect information you provide directly (name and email at registration) and automatically through the App (location data while the App is in use or in the background, depending on the permissions you grant). Your data is stored and processed using **Google Firebase**, a cloud platform that provides secure, scalable infrastructure. Firebase may process your data on servers located outside your country of residence. Firebase's privacy practices are governed by [Google's Privacy Policy](https://policies.google.com/privacy). --- ## 3. How We Use Your Information We use the information we collect to: - Create and manage your Redimo account. - Detect and record your visits to participating venues. - Track promotions you redeem through the App. - Send you relevant notifications and offers based on your location and activity. - Maintain and improve the App's performance and reliability. --- ## 4. Information We Share We do not sell your personal information. We share limited information only in the following circumstances: ### 4.1 With Venue Partners (Customers) Participating venues that are part of the Redimo network may receive aggregated or individual data about: - **Venue visits** — when you checked in or were detected at their location. - **Redeemed promotions** — which promotions you claimed at their venue. This data allows our customers to understand foot traffic and promotion performance. Your name and email address are **not** shared with venue partners. ### 4.2 With Service Providers We share data with third-party service providers that help us operate the App, including Firebase (Google). These providers are contractually bound to handle your data securely and only for the purposes we specify. ### 4.3 Legal Requirements We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights or the safety of others. --- ## 5. Data Retention We retain your personal data for as long as your account is active or as needed to provide you with the App's services. You may request deletion of your account and associated data at any time (see Section 8). --- ## 6. Location Data Location access is required for core features of Redimo, including detecting venue visits and surfacing nearby promotions. The App only accesses your location while it is open and actively in use (foreground only) — it does not track your location in the background. You can revoke location permissions at any time through your device settings; however, doing so will limit the App's functionality. We do not share your precise real-time location with third parties. Location data is used only to determine proximity to participating venues. --- ## 7. Data Security We implement industry-standard security measures to protect your information, including encryption in transit and at rest via Firebase's infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. --- ## 8. Your Rights Regardless of your country within Latin America, you have the right to: - **Access** the personal data we hold about you. - **Correct** inaccurate or incomplete data. - **Delete** your account and associated personal data. - **Withdraw consent** to data processing at any time. - **Object** to or **restrict** certain types of processing. To exercise any of these rights, please contact us at the email address below. --- ## 9. Children's Privacy Redimo is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it. --- ## 10. Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the App after changes are posted constitutes your acceptance of the updated policy. --- ## 11. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: **Redimo Support** Email: jflavio90@gmail.com --- *This Privacy Policy is provided for informational purposes and does not constitute legal advice. If you have specific compliance requirements under local Latin American regulations, we recommend consulting a qualified legal professional.*