# Privacy Policy — Everything Uganda (Wildlife Experience)

Effective date: January 1, 2024

This Privacy Policy describes how Everything Uganda ("we", "us", "our") collects, uses, stores, and shares personal information when you use our wildlife experience booking platform and related services. By using our services or providing personal information, you consent to the practices described here.

## 1. Information We Collect

- Contact and identity: name, email, phone number, billing address.
- Booking details: experience type, date, number of participants, special requests.
- Payment data: payment card or mobile money details processed by third-party gateways (we do not store full card numbers).
- Health and safety information: medical conditions, dietary needs, emergency contact.
- Usage data: device, IP address, browser, pages visited, and app interactions.
- Communications: customer support messages, reviews, and correspondence.

## 2. How We Use Your Information

We use personal data to:

- Process and confirm bookings and payments.
- Communicate booking details, updates, and support responses.
- Provide emergency assistance and ensure participant safety.
- Improve services, personalize user experience, and analyze usage.
- Fulfill legal obligations and enforce our terms and policies.

## 3. Sharing and Disclosure

We may share information with:

- Tour operators and service providers to fulfill bookings and manage experiences.
- Payment processors and financial institutions to complete transactions.
- Legal and regulatory authorities when required by law or to protect rights.
- Third-party service providers (analytics, hosting, email) under confidentiality agreements.
  We do not sell personal data to third parties for marketing.

## 4. Data Security

We implement industry-standard technical and organizational measures to protect personal data (encryption, access controls, secure storage). No system is fully secure; you acknowledge residual risks of electronic data transmission.

## 5. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

- Access, correct, or delete your personal data.
- Receive a portable copy of your data.
- Restrict or object to certain processing.
  To exercise rights or update information, contact support (see below). We may need to verify identity before responding.

## 6. Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records and financial information are retained as required for accounting and tax purposes.

## 7. Cookies and Tracking

We use cookies and similar technologies to operate the platform, analyze usage, and deliver relevant content. You can manage cookie preferences via your browser settings; blocking cookies may affect functionality.

## 8. Children

Our services are for adults. We do not knowingly collect personal data from children under 18. If we learn we have collected such data, we will take steps to delete it. Minors must be booked and accompanied by a consenting adult.

## 9. International Transfers

Data may be stored and processed in jurisdictions outside your country. We take steps to ensure appropriate safeguards for international data transfers in accordance with applicable law.

## 10. Changes to This Policy

We may update this policy periodically. Continued use after changes constitutes acceptance. Material changes will be posted with an updated effective date.

## 11. Contact and Emergency

For privacy questions or to exercise your rights:

- Customer Support: support@wildlifeexperiences.com
- Privacy Officer: privacy@everything-uganda.com

In emergencies related to experiences:

- 24/7 Emergency Hotline: +1-800-WILDLIFE
- Email: emergency@wildlifeexperiences.com

If you have concerns about how your data is handled, contact us and we will respond promptly.