apqc
type: Ontology
version info: Version 2

American Productivity and Quality Center
type: Class
subclass of: Thing

Develop Vision and Strategy
type: Class
has PCFID: 10002
has hierarchy ID: 1.0
subclass of: American Productivity and Quality Center

Define the business concept and long-term vision
type: Class
has PCFID: 17040
has hierarchy ID: 1.1
subclass of: Develop Vision and Strategy

Assess the external environment
type: Class
has PCFID: 10017
has hierarchy ID: 1.1.1
subclass of: Define the business concept and long-term vision

Identify competitors
type: Class
has PCFID: 19945
has hierarchy ID: 1.1.1.1
subclass of: Assess the external environment

Analyze and Evaluate competition
type: Class
has PCFID: 10021
has hierarchy ID: 1.1.1.2
subclass of: Assess the external environment

Identify economic trends
type: Class
has PCFID: 10022
has hierarchy ID: 1.1.1.3
subclass of: Assess the external environment

Identify political and regulatory issues
type: Class
has PCFID: 10023
has hierarchy ID: 1.1.1.4
subclass of: Assess the external environment

Assess new technology innovations
type: Class
has PCFID: 10024
has hierarchy ID: 1.1.1.5
subclass of: Assess the external environment

Analyze demographics
type: Class
has PCFID: 10025
has hierarchy ID: 1.1.1.6
subclass of: Assess the external environment

Identify social and cultural changes
type: Class
has PCFID: 10026
has hierarchy ID: 1.1.1.7
subclass of: Assess the external environment

Identify ecological concerns
type: Class
has PCFID: 10027
has hierarchy ID: 1.1.1.8
subclass of: Assess the external environment

Identify intellectual property concerns
type: Class
has PCFID: 16790
has hierarchy ID: 1.1.1.9
subclass of: Assess the external environment

Evaluate IP acquisition options
type: Class
has PCFID: 16791
has hierarchy ID: 1.1.1.10
subclass of: Assess the external environment

Survey market and determine customer needs and wants
type: Class
has PCFID: 10018
has hierarchy ID: 1.1.2
subclass of: Define the business concept and long-term vision

Conduct qualitative/quantitative research and assessments
type: Class
has PCFID: 10028
has hierarchy ID: 1.1.2.1
subclass of: Survey market and determine customer needs and wants

Capture customer needs and wants
type: Class
has PCFID: 19946
has hierarchy ID: 1.1.2.2
subclass of: Survey market and determine customer needs and wants

Assess customer needs and wants
type: Class
has PCFID: 19947
has hierarchy ID: 1.1.2.3
subclass of: Survey market and determine customer needs and wants

Assess the internal environment
type: Class
has PCFID: 10019
has hierarchy ID: 1.1.3
subclass of: Define the business concept and long-term vision

Analyze organizational characteristics
type: Class
has PCFID: 10030
has hierarchy ID: 1.1.3.1
subclass of: Assess the internal environment

Analyze internal operations
type: Class
has PCFID: 19948
has hierarchy ID: 1.1.3.2
subclass of: Assess the internal environment

Create baselines for current processes
type: Class
has PCFID: 10031
has hierarchy ID: 1.1.3.3
subclass of: Assess the internal environment

Analyze systems and technology
type: Class
has PCFID: 10032
has hierarchy ID: 1.1.3.4
subclass of: Assess the internal environment

Analyze financial health
type: Class
has PCFID: 10033
has hierarchy ID: 1.1.3.5
subclass of: Assess the internal environment

Identify core competencies
type: Class
has PCFID: 10034
has hierarchy ID: 1.1.3.6
subclass of: Assess the internal environment

Establish strategic vision
type: Class
has PCFID: 10020
has hierarchy ID: 1.1.4
subclass of: Define the business concept and long-term vision

Define the strategic vision
type: Class
has PCFID: 19949
has hierarchy ID: 1.1.4.1
subclass of: Establish strategic vision

Align stakeholders around strategic vision
type: Class
has PCFID: 10035
has hierarchy ID: 1.1.4.2
subclass of: Establish strategic vision

Communicate strategic vision to stakeholders
type: Class
has PCFID: 10036
has hierarchy ID: 1.1.4.3
subclass of: Establish strategic vision

Conduct organization restructuring opportunities
type: Class
has PCFID: 16792
has hierarchy ID: 1.1.5
subclass of: Define the business concept and long-term vision

Identify restructuring opportunities
type: Class
has PCFID: 16793
has hierarchy ID: 1.1.5.1
subclass of: Conduct organization restructuring opportunities

Perform due-diligence
type: Class
has PCFID: 16794
has hierarchy ID: 1.1.5.2
subclass of: Conduct organization restructuring opportunities

Analyze deal options
type: Class
has PCFID: 16795
has hierarchy ID: 1.1.5.3
subclass of: Conduct organization restructuring opportunities

Evaluate acquisition options
type: Class
has PCFID: 16796
has hierarchy ID: 1.1.5.3.1
subclass of: Analyze deal options

Evaluate merger options
type: Class
has PCFID: 16797
has hierarchy ID: 1.1.5.3.2
subclass of: Analyze deal options

Evaluate de-merger options
type: Class
has PCFID: 16798
has hierarchy ID: 1.1.5.3.3
subclass of: Analyze deal options

Evaluate divesture options
type: Class
has PCFID: 16799
has hierarchy ID: 1.1.5.3.4
subclass of: Analyze deal options

Develop business strategy
type: Class
has PCFID: 10015
has hierarchy ID: 1.2
subclass of: Develop Vision and Strategy

Develop overall mission statement
type: Class
has PCFID: 10037
has hierarchy ID: 1.2.1
subclass of: Develop business strategy

Define current business
type: Class
has PCFID: 10044
has hierarchy ID: 1.2.1.1
subclass of: Develop overall mission statement

Formulate mission
type: Class
has PCFID: 10045
has hierarchy ID: 1.2.1.2
subclass of: Develop overall mission statement

Communicate mission
type: Class
has PCFID: 10046
has hierarchy ID: 1.2.1.3
subclass of: Develop overall mission statement

Define and evaluate strategic options to achieve the objectives
type: Class
has PCFID: 10038
has hierarchy ID: 1.2.2
subclass of: Develop business strategy

Define strategic options
type: Class
has PCFID: 10047
has hierarchy ID: 1.2.2.1
subclass of: Define and evaluate strategic options to achieve the objectives

Assess and analyze impact of each option
type: Class
has PCFID: 10048
has hierarchy ID: 1.2.2.2
subclass of: Define and evaluate strategic options to achieve the objectives

Identify implications for key operating model business elements that require change
type: Class
has PCFID: 13289
has hierarchy ID: 1.2.2.2.1
subclass of: Assess and analyze impact of each option

Identify implications for key technology aspects
type: Class
has PCFID: 13290
has hierarchy ID: 1.2.2.2.2
subclass of: Assess and analyze impact of each option

Develop B2B strategy
type: Class
has PCFID: 16800
has hierarchy ID: 1.2.2.3
subclass of: Define and evaluate strategic options to achieve the objectives

Develop service as a product strategy
type: Class
has PCFID: 16801
has hierarchy ID: 1.2.2.3.1
subclass of: Develop B2B strategy

Develop B2C strategy
type: Class
has PCFID: 16802
has hierarchy ID: 1.2.2.4
subclass of: Define and evaluate strategic options to achieve the objectives

Develop partner/alliance strategy
type: Class
has PCFID: 16803
has hierarchy ID: 1.2.2.5
subclass of: Define and evaluate strategic options to achieve the objectives

Develop merger/demerger/acquisition/exit strategy
type: Class
has PCFID: 16805
has hierarchy ID: 1.2.2.6
subclass of: Define and evaluate strategic options to achieve the objectives

Develop innovation strategy
type: Class
has PCFID: 16806
has hierarchy ID: 1.2.2.7
subclass of: Define and evaluate strategic options to achieve the objectives

Develop sustainability strategy
type: Class
has PCFID: 14189
has hierarchy ID: 1.2.2.8
subclass of: Define and evaluate strategic options to achieve the objectives

Develop global support strategy
type: Class
has PCFID: 19950
has hierarchy ID: 1.2.2.9
subclass of: Define and evaluate strategic options to achieve the objectives

Develop shared services strategy
type: Class
has PCFID: 19951
has hierarchy ID: 1.2.2.10
subclass of: Define and evaluate strategic options to achieve the objectives

Develop lean/continuous improvement strategy
type: Class
has PCFID: 14197
has hierarchy ID: 1.2.2.11
subclass of: Define and evaluate strategic options to achieve the objectives

Develop innovation strategy and framework
type: Class
has PCFID: 19952
has hierarchy ID: 1.2.2.12
subclass of: Define and evaluate strategic options to achieve the objectives

Select long-term business strategy
type: Class
has PCFID: 10039
has hierarchy ID: 1.2.3
subclass of: Develop business strategy

Coordinate and align functional and process strategies
type: Class
has PCFID: 10040
has hierarchy ID: 1.2.4
subclass of: Develop business strategy

Create organizational design
type: Class
has PCFID: 10041
has hierarchy ID: 1.2.5
subclass of: Develop business strategy

Evaluate breadth and depth of organizational structure
type: Class
has PCFID: 10049
has hierarchy ID: 1.2.5.1
subclass of: Create organizational design

Perform job-specific roles mapping and value-added analyses
type: Class
has PCFID: 10050
has hierarchy ID: 1.2.5.2
subclass of: Create organizational design

Develop role activity diagrams to assess hand-off activity
type: Class
has PCFID: 10051
has hierarchy ID: 1.2.5.3
subclass of: Create organizational design

Perform organization redesign workshops
type: Class
has PCFID: 10052
has hierarchy ID: 1.2.5.4
subclass of: Create organizational design

Design the relationships between organizational units
type: Class
has PCFID: 10053
has hierarchy ID: 1.2.5.5
subclass of: Create organizational design

Develop role analysis and activity diagrams for key processes
type: Class
has PCFID: 10054
has hierarchy ID: 1.2.5.6
subclass of: Create organizational design

Assess organizational implication of feasible alternatives
type: Class
has PCFID: 10055
has hierarchy ID: 1.2.5.7
subclass of: Create organizational design

Migrate to new organization
type: Class
has PCFID: 10056
has hierarchy ID: 1.2.5.8
subclass of: Create organizational design

Develop and set organizational goals
type: Class
has PCFID: 10042
has hierarchy ID: 1.2.6
subclass of: Develop business strategy

Identify organizational goals
type: Class
has PCFID: 19953
has hierarchy ID: 1.2.6.1
subclass of: Develop and set organizational goals

Establish baseline metrics
type: Class
has PCFID: 19954
has hierarchy ID: 1.2.6.2
subclass of: Develop and set organizational goals

Monitor performance against goals
type: Class
has PCFID: 19955
has hierarchy ID: 1.2.6.3
subclass of: Develop and set organizational goals

Formulate business unit strategies
type: Class
has PCFID: 10043
has hierarchy ID: 1.2.7
subclass of: Develop business strategy

Analyze business unit strategies
type: Class
has PCFID: 19956
has hierarchy ID: 1.2.7.1
subclass of: Formulate business unit strategies

Identify core competency for each business unit
type: Class
has PCFID: 19957
has hierarchy ID: 1.2.7.2
subclass of: Formulate business unit strategies

Refine business unit strategies in support of company strategy
type: Class
has PCFID: 19958
has hierarchy ID: 1.2.7.3
subclass of: Formulate business unit strategies

Develop customer experience strategy
type: Class
has PCFID: 19959
has hierarchy ID: 1.2.8
subclass of: Develop business strategy

Assess customer experience
type: Class
has PCFID: 19960
has hierarchy ID: 1.2.8.1
subclass of: Develop customer experience strategy

Identify and review customer touchpoints
type: Class
has PCFID: 19961
has hierarchy ID: 1.2.8.1.1
subclass of: Assess customer experience

Assess customer experience across touchpoints
type: Class
has PCFID: 19962
has hierarchy ID: 1.2.8.1.2
subclass of: Assess customer experience

Perform root cause analysis of problematic customer experiences
type: Class
has PCFID: 19963
has hierarchy ID: 1.2.8.1.3
subclass of: Assess customer experience

Design customer experience
type: Class
has PCFID: 19964
has hierarchy ID: 1.2.8.2
subclass of: Develop customer experience strategy

Define and manage personas
type: Class
has PCFID: 16612
has hierarchy ID: 1.2.8.2.1
subclass of: Design customer experience

Create customer journey maps
type: Class
has PCFID: 19965
has hierarchy ID: 1.2.8.2.2
subclass of: Design customer experience

Define single view of the customer for the organization
type: Class
has PCFID: 19966
has hierarchy ID: 1.2.8.2.3
subclass of: Design customer experience

Define a vision for the customer experience
type: Class
has PCFID: 19967
has hierarchy ID: 1.2.8.2.4
subclass of: Design customer experience

Validate with customers
type: Class
has PCFID: 19968
has hierarchy ID: 1.2.8.2.5
subclass of: Design customer experience

Align experience with brand values and business strategies
type: Class
has PCFID: 19969
has hierarchy ID: 1.2.8.2.6
subclass of: Design customer experience

Develop content strategy
type: Class
has PCFID: 19970
has hierarchy ID: 1.2.8.2.7
subclass of: Design customer experience

Design customer experience support structure
type: Class
has PCFID: 19971
has hierarchy ID: 1.2.8.3
subclass of: Develop customer experience strategy

Identify required capabilities
type: Class
has PCFID: 19972
has hierarchy ID: 1.2.8.3.1
subclass of: Design customer experience support structure

Identify impact on functional processes
type: Class
has PCFID: 19973
has hierarchy ID: 1.2.8.3.2
subclass of: Design customer experience support structure

Develop customer experience roadmap to develop and implement defined capabilities
type: Class
has PCFID: 19974
has hierarchy ID: 1.2.8.4
subclass of: Develop customer experience strategy

Communicate strategies internally and externally
type: Class
has PCFID: 18916
has hierarchy ID: 1.2.9
subclass of: Develop business strategy

Execute and measure strategic initiatives
type: Class
has PCFID: 10016
has hierarchy ID: 1.3
subclass of: Develop Vision and Strategy

Develop strategic initiatives
type: Class
has PCFID: 10057
has hierarchy ID: 1.3.1
subclass of: Execute and measure strategic initiatives

Identify strategic priorities
type: Class
has PCFID: 19975
has hierarchy ID: 1.3.1.1
subclass of: Develop strategic initiatives

Develop strategic initiatives based on business/customer value
type: Class
has PCFID: 19976
has hierarchy ID: 1.3.1.2
subclass of: Develop strategic initiatives

Review with stakeholders
type: Class
has PCFID: 19977
has hierarchy ID: 1.3.1.3
subclass of: Develop strategic initiatives

Evaluate strategic initiatives
type: Class
has PCFID: 10058
has hierarchy ID: 1.3.2
subclass of: Execute and measure strategic initiatives

Determine business value for each strategic priority
type: Class
has PCFID: 19978
has hierarchy ID: 1.3.2.1
subclass of: Evaluate strategic initiatives

Determine the customer value for each strategic priority
type: Class
has PCFID: 19979
has hierarchy ID: 1.3.2.2
subclass of: Evaluate strategic initiatives

Select strategic initiatives
type: Class
has PCFID: 10059
has hierarchy ID: 1.3.3
subclass of: Execute and measure strategic initiatives

Prioritize strategic initiatives
type: Class
has PCFID: 19980
has hierarchy ID: 1.3.3.1
subclass of: Select strategic initiatives

Communicate strategic initiatives to business units and stakeholders
type: Class
has PCFID: 19981
has hierarchy ID: 1.3.3.2
subclass of: Select strategic initiatives

Establish high-level measures
type: Class
has PCFID: 10060
has hierarchy ID: 1.3.4
subclass of: Execute and measure strategic initiatives

Identify business value drivers
type: Class
has PCFID: 19982
has hierarchy ID: 1.3.4.1
subclass of: Establish high-level measures

Establish baselines for business value drivers
type: Class
has PCFID: 19983
has hierarchy ID: 1.3.4.2
subclass of: Establish high-level measures

Monitor performance against baselines
type: Class
has PCFID: 19984
has hierarchy ID: 1.3.4.3
subclass of: Establish high-level measures

Execute strategic initiatives
type: Class
has PCFID: 19507
has hierarchy ID: 1.3.5
subclass of: Execute and measure strategic initiatives

Develop and Manage Products and Services
type: Class
has PCFID: 10003
has hierarchy ID: 2.0
subclass of: American Productivity and Quality Center

Govern and manage product/service development program
type: Class
has PCFID: 19696
has hierarchy ID: 2.1
subclass of: Develop and Manage Products and Services

Manage product and service portfolio
type: Class
has PCFID: 10061
has hierarchy ID: 2.1.1
subclass of: Govern and manage product/service development program

Evaluate performance of existing products/services against market opportunities
type: Class
has PCFID: 10063
has hierarchy ID: 2.1.1.1
subclass of: Manage product and service portfolio

Confirm alignment of product/service concepts with business strategy
type: Class
has PCFID: 10066
has hierarchy ID: 2.1.1.2
subclass of: Manage product and service portfolio

Prioritize and select new product/service concepts
type: Class
has PCFID: 10074
has hierarchy ID: 2.1.1.3
subclass of: Manage product and service portfolio

Plan and develop cost and quality targets
type: Class
has PCFID: 10073
has hierarchy ID: 2.1.1.4
subclass of: Manage product and service portfolio

Specify development timing targets
type: Class
has PCFID: 10075
has hierarchy ID: 2.1.1.5
subclass of: Manage product and service portfolio

Plan for product/service offering modifications
type: Class
has PCFID: 10076
has hierarchy ID: 2.1.1.6
subclass of: Manage product and service portfolio

Manage product and service life cycle
type: Class
has PCFID: 10067
has hierarchy ID: 2.1.2
subclass of: Govern and manage product/service development program

Develop plan for new product/service development and introduction/launch
type: Class
has PCFID: 16824
has hierarchy ID: 2.1.2.1
subclass of: Manage product and service life cycle

Introduce new products/services
type: Class
has PCFID: 10077
has hierarchy ID: 2.1.2.2
subclass of: Manage product and service life cycle

Retire outdated products/services
type: Class
has PCFID: 10078
has hierarchy ID: 2.1.2.3
subclass of: Manage product and service life cycle

Identify and refine performance indicators
type: Class
has PCFID: 10079
has hierarchy ID: 2.1.2.4
subclass of: Manage product and service life cycle

Conduct post launch review
type: Class
has PCFID: 11423
has hierarchy ID: 2.1.2.5
subclass of: Manage product and service life cycle

Carry out post launch analytics to test the acceptability in the market
type: Class
has PCFID: 19646
has hierarchy ID: 2.1.2.5.1
subclass of: Conduct post launch review

Review market performance
type: Class
has PCFID: 11424
has hierarchy ID: 2.1.2.5.2
subclass of: Conduct post launch review

Review effectiveness of supply chain and distribution network
type: Class
has PCFID: 11425
has hierarchy ID: 2.1.2.5.3
subclass of: Conduct post launch review

Apply data and analytics to review supply chain methodologies
type: Class
has PCFID: 19647
has hierarchy ID: 2.1.2.5.4
subclass of: Conduct post launch review

Review quality and performance of the product/service
type: Class
has PCFID: 11426
has hierarchy ID: 2.1.2.5.5
subclass of: Conduct post launch review

Conduct financial review
type: Class
has PCFID: 11427
has hierarchy ID: 2.1.2.5.6
subclass of: Conduct post launch review

Conduct new product development process assessment
type: Class
has PCFID: 11428
has hierarchy ID: 2.1.2.5.7
subclass of: Conduct post launch review

Manage patents, copyrights, and regulatory requirements
type: Class
has PCFID: 19985
has hierarchy ID: 2.1.3
subclass of: Govern and manage product/service development program

Conduct mandatory and elective reviews
type: Class
has PCFID: 19941
has hierarchy ID: 2.1.3.1
subclass of: Manage patents, copyrights, and regulatory requirements

Review infringement of patents and copyrights
type: Class
has PCFID: 16826
has hierarchy ID: 2.1.3.2
subclass of: Manage patents, copyrights, and regulatory requirements

Determine patent and copyright needs
type: Class
has PCFID: 16827
has hierarchy ID: 2.1.3.3
subclass of: Manage patents, copyrights, and regulatory requirements

Define product technical documentation management requirements
type: Class
has PCFID: 19697
has hierarchy ID: 2.1.3.4
subclass of: Manage patents, copyrights, and regulatory requirements

Manage regulatory requirements
type: Class
has PCFID: 12771
has hierarchy ID: 2.1.3.5
subclass of: Manage patents, copyrights, and regulatory requirements

Train employees on appropriate regulatory requirements
type: Class
has PCFID: 12772
has hierarchy ID: 2.1.3.5.1
subclass of: Manage regulatory requirements

Maintain records for regulatory agencies
type: Class
has PCFID: 12773
has hierarchy ID: 2.1.3.5.2
subclass of: Manage regulatory requirements

Manage regulatory submission life cycle
type: Class
has PCFID: 12776
has hierarchy ID: 2.1.3.5.3
subclass of: Manage regulatory requirements

Manage product and service master data
type: Class
has PCFID: 11740
has hierarchy ID: 2.1.4
subclass of: Govern and manage product/service development program

Manage materials master lists
type: Class
has PCFID: 11741
has hierarchy ID: 2.1.4.1
subclass of: Manage product and service master data

Manage bills of material
type: Class
has PCFID: 11742
has hierarchy ID: 2.1.4.2
subclass of: Manage product and service master data

Manage routings
type: Class
has PCFID: 11743
has hierarchy ID: 2.1.4.3
subclass of: Manage product and service master data

Manage specifications
type: Class
has PCFID: 11744
has hierarchy ID: 2.1.4.4
subclass of: Manage product and service master data

Manage drawings
type: Class
has PCFID: 11745
has hierarchy ID: 2.1.4.5
subclass of: Manage product and service master data

Manage product/material classification
type: Class
has PCFID: 11746
has hierarchy ID: 2.1.4.6
subclass of: Manage product and service master data

Develop and maintain quality/inspection documents
type: Class
has PCFID: 11747
has hierarchy ID: 2.1.4.7
subclass of: Manage product and service master data

Maintain process specification data
type: Class
has PCFID: 11748
has hierarchy ID: 2.1.4.8
subclass of: Manage product and service master data

Manage traceability data
type: Class
has PCFID: 11749
has hierarchy ID: 2.1.4.9
subclass of: Manage product and service master data

Review and approve data access requests
type: Class
has PCFID: 11750
has hierarchy ID: 2.1.4.10
subclass of: Manage product and service master data

Generate and define new product/service ideas
type: Class
has PCFID: 19698
has hierarchy ID: 2.2
subclass of: Develop and Manage Products and Services

Perform discovery research
type: Class
has PCFID: 10065
has hierarchy ID: 2.2.1
subclass of: Generate and define new product/service ideas

Identify new technologies
type: Class
has PCFID: 10070
has hierarchy ID: 2.2.1.1
subclass of: Perform discovery research

Develop new technologies
type: Class
has PCFID: 10071
has hierarchy ID: 2.2.1.2
subclass of: Perform discovery research

Assess feasibility of integrating new leading technologies into product/service concepts
type: Class
has PCFID: 10072
has hierarchy ID: 2.2.1.3
subclass of: Perform discovery research

Generate new product/service concepts
type: Class
has PCFID: 19669
has hierarchy ID: 2.2.2
subclass of: Generate and define new product/service ideas

Gather new product/service ideas and requirements
type: Class
has PCFID: 19986
has hierarchy ID: 2.2.2.1
subclass of: Generate new product/service concepts

Analyze new product/service ideas and requirements
type: Class
has PCFID: 19987
has hierarchy ID: 2.2.2.2
subclass of: Generate new product/service concepts

Evaluate new product/service inputs and requirements
type: Class
has PCFID: 19988
has hierarchy ID: 2.2.2.3
subclass of: Generate new product/service concepts

Formulate new product/service concepts
type: Class
has PCFID: 19989
has hierarchy ID: 2.2.2.4
subclass of: Generate new product/service concepts

Identify potential improvements to existing products and services
type: Class
has PCFID: 10068
has hierarchy ID: 2.2.2.5
subclass of: Generate new product/service concepts

Define product/service development requirements
type: Class
has PCFID: 19990
has hierarchy ID: 2.2.3
subclass of: Generate and define new product/service ideas

Define product/service requirements
type: Class
has PCFID: 11331
has hierarchy ID: 2.2.3.1
subclass of: Define product/service development requirements

Define basic functional requirements
type: Class
has PCFID: 19991
has hierarchy ID: 2.2.3.1.1
subclass of: Define product/service requirements

Derive interoperability requirements for products and services
type: Class
has PCFID: 16808
has hierarchy ID: 2.2.3.1.2
subclass of: Define product/service requirements

Derive safety requirements for products and services
type: Class
has PCFID: 16809
has hierarchy ID: 2.2.3.1.3
subclass of: Define product/service requirements

Derive security requirements for products and services
type: Class
has PCFID: 16810
has hierarchy ID: 2.2.3.1.4
subclass of: Define product/service requirements

Derive regulatory compliance requirements
type: Class
has PCFID: 16811
has hierarchy ID: 2.2.3.1.5
subclass of: Define product/service requirements

Derive requirements from industry standards
type: Class
has PCFID: 16812
has hierarchy ID: 2.2.3.1.6
subclass of: Define product/service requirements

Develop user experience requirements
type: Class
has PCFID: 19992
has hierarchy ID: 2.2.3.1.7
subclass of: Define product/service requirements

Derive �services-as-a-product� offering
type: Class
has PCFID: 16814
has hierarchy ID: 2.2.3.1.8
subclass of: Define product/service requirements

Define post launch support model
type: Class
has PCFID: 16815
has hierarchy ID: 2.2.3.2
subclass of: Define product/service development requirements

Identify product/service bundling opportunities
type: Class
has PCFID: 17389
has hierarchy ID: 2.2.3.3
subclass of: Define product/service development requirements

Develop products and services
type: Class
has PCFID: 10062
has hierarchy ID: 2.3
subclass of: Develop and Manage Products and Services

Design and prototype products and services
type: Class
has PCFID: 19993
has hierarchy ID: 2.3.1
subclass of: Develop products and services

Assign resources to product/service project
type: Class
has PCFID: 10083
has hierarchy ID: 2.3.1.1
subclass of: Design and prototype products and services

Identify requirements for product/service design/development partners
type: Class
has PCFID: 19994
has hierarchy ID: 2.3.1.1.1
subclass of: Assign resources to product/service project

Prepare high-level business case and technical assessment
type: Class
has PCFID: 10084
has hierarchy ID: 2.3.1.2
subclass of: Design and prototype products and services

Develop product/service design specifications
type: Class
has PCFID: 10085
has hierarchy ID: 2.3.1.3
subclass of: Design and prototype products and services

Develop user experience design specifications
type: Class
has PCFID: 16813
has hierarchy ID: 2.3.1.4
subclass of: Design and prototype products and services

Provide warranty-related recommendations
type: Class
has PCFID: 16817
has hierarchy ID: 2.3.1.5
subclass of: Design and prototype products and services

Document design specifications
type: Class
has PCFID: 10086
has hierarchy ID: 2.3.1.6
subclass of: Design and prototype products and services

Conduct mandatory and elective external reviews
type: Class
has PCFID: 10087
has hierarchy ID: 2.3.1.7
subclass of: Design and prototype products and services

Design products/services
type: Class
has PCFID: 19995
has hierarchy ID: 2.3.1.8
subclass of: Design and prototype products and services

Design for manufacturing
type: Class
has PCFID: 16819
has hierarchy ID: 2.3.1.8.1
subclass of: Design products/services

Design for product servicing
type: Class
has PCFID: 16820
has hierarchy ID: 2.3.1.8.2
subclass of: Design products/services

Design for re-manufacturing
type: Class
has PCFID: 16821
has hierarchy ID: 2.3.1.8.3
subclass of: Design products/services

Review product troubleshooting methodology
type: Class
has PCFID: 16822
has hierarchy ID: 2.3.1.8.4
subclass of: Design products/services

Design and manage product data, design, and bill of materials
type: Class
has PCFID: 16818
has hierarchy ID: 2.3.1.8.5
subclass of: Design products/services

Design for product upgrades
type: Class
has PCFID: 16823
has hierarchy ID: 2.3.1.8.6
subclass of: Design products/services

Build prototypes/proof of concepts
type: Class
has PCFID: 10088
has hierarchy ID: 2.3.1.9
subclass of: Design and prototype products and services

Develop and test prototype production and/or service delivery process
type: Class
has PCFID: 10098
has hierarchy ID: 2.3.1.10
subclass of: Design and prototype products and services

Eliminate quality and reliability problems
type: Class
has PCFID: 10089
has hierarchy ID: 2.3.1.11
subclass of: Design and prototype products and services

Conduct in-house product/service testing and evaluate feasibility
type: Class
has PCFID: 10090
has hierarchy ID: 2.3.1.12
subclass of: Design and prototype products and services

Identify design/development performance indicators
type: Class
has PCFID: 10091
has hierarchy ID: 2.3.1.13
subclass of: Design and prototype products and services

Collaborate on design with suppliers and external partners
type: Class
has PCFID: 10092
has hierarchy ID: 2.3.1.14
subclass of: Design and prototype products and services

Test market for new or revised products and services
type: Class
has PCFID: 19996
has hierarchy ID: 2.3.2
subclass of: Develop products and services

Prepare detailed market study
type: Class
has PCFID: 10093
has hierarchy ID: 2.3.2.1
subclass of: Test market for new or revised products and services

Conduct customer tests and interviews
type: Class
has PCFID: 10094
has hierarchy ID: 2.3.2.2
subclass of: Test market for new or revised products and services

Finalize product/service characteristics and business cases
type: Class
has PCFID: 10095
has hierarchy ID: 2.3.2.3
subclass of: Test market for new or revised products and services

Finalize technical requirements
type: Class
has PCFID: 10096
has hierarchy ID: 2.3.2.4
subclass of: Test market for new or revised products and services

Prepare for production/service delivery
type: Class
has PCFID: 19997
has hierarchy ID: 2.3.3
subclass of: Develop products and services

Design and obtain necessary capabilities/materials and equipment
type: Class
has PCFID: 10099
has hierarchy ID: 2.3.3.1
subclass of: Prepare for production/service delivery

Identify requirements for changes to manufacturing/delivery processes
type: Class
has PCFID: 10097
has hierarchy ID: 2.3.3.2
subclass of: Prepare for production/service delivery

Request engineering/process change
type: Class
has PCFID: 11418
has hierarchy ID: 2.3.3.3
subclass of: Prepare for production/service delivery

Install and validate production/service delivery process
type: Class
has PCFID: 10100
has hierarchy ID: 2.3.3.4
subclass of: Prepare for production/service delivery

Monitor initial production runs
type: Class
has PCFID: 11417
has hierarchy ID: 2.3.3.4.1
subclass of: Install and validate production/service delivery process

Validate launch procedures
type: Class
has PCFID: 19998
has hierarchy ID: 2.3.3.5
subclass of: Prepare for production/service delivery

Market and Sell Products and Services
type: Class
has PCFID: 10004
has hierarchy ID: 3.0
subclass of: American Productivity and Quality Center

Understand markets, customers, and capabilities
type: Class
has PCFID: 10101
has hierarchy ID: 3.1
subclass of: Market and Sell Products and Services

Perform customer and market intelligence analysis
type: Class
has PCFID: 10106
has hierarchy ID: 3.1.1
subclass of: Understand markets, customers, and capabilities

Conduct customer and market research
type: Class
has PCFID: 10108
has hierarchy ID: 3.1.1.1
subclass of: Perform customer and market intelligence analysis

Identify market segments
type: Class
has PCFID: 10109
has hierarchy ID: 3.1.1.2
subclass of: Perform customer and market intelligence analysis

Analyze market and industry trends
type: Class
has PCFID: 10110
has hierarchy ID: 3.1.1.3
subclass of: Perform customer and market intelligence analysis

Analyze competing organizations, competitive/substitute products/services
type: Class
has PCFID: 10111
has hierarchy ID: 3.1.1.4
subclass of: Perform customer and market intelligence analysis

Evaluate existing products/services
type: Class
has PCFID: 10112
has hierarchy ID: 3.1.1.5
subclass of: Perform customer and market intelligence analysis

Assess internal and external business environment
type: Class
has PCFID: 10113
has hierarchy ID: 3.1.1.6
subclass of: Perform customer and market intelligence analysis

Evaluate and prioritize market opportunities
type: Class
has PCFID: 10107
has hierarchy ID: 3.1.2
subclass of: Understand markets, customers, and capabilities

Quantify market opportunities
type: Class
has PCFID: 10116
has hierarchy ID: 3.1.2.1
subclass of: Evaluate and prioritize market opportunities

Determine target segments
type: Class
has PCFID: 10117
has hierarchy ID: 3.1.2.2
subclass of: Evaluate and prioritize market opportunities

Identify under-served and saturated market segments
type: Class
has PCFID: 18941
has hierarchy ID: 3.1.2.2.1
subclass of: Determine target segments

Prioritize opportunities consistent with capabilities and overall business strategy
type: Class
has PCFID: 10118
has hierarchy ID: 3.1.2.3
subclass of: Evaluate and prioritize market opportunities

Validate opportunities
type: Class
has PCFID: 10119
has hierarchy ID: 3.1.2.4
subclass of: Evaluate and prioritize market opportunities

Develop marketing strategy
type: Class
has PCFID: 10102
has hierarchy ID: 3.2
subclass of: Market and Sell Products and Services

Define offering and customer value proposition
type: Class
has PCFID: 11168
has hierarchy ID: 3.2.1
subclass of: Develop marketing strategy

Define offering and positioning
type: Class
has PCFID: 11169
has hierarchy ID: 3.2.1.1
subclass of: Define offering and customer value proposition

Develop value proposition including brand positioning for target segments
type: Class
has PCFID: 11170
has hierarchy ID: 3.2.1.2
subclass of: Define offering and customer value proposition

Validate value proposition with target segments
type: Class
has PCFID: 11171
has hierarchy ID: 3.2.1.3
subclass of: Define offering and customer value proposition

Develop new branding
type: Class
has PCFID: 11172
has hierarchy ID: 3.2.1.4
subclass of: Define offering and customer value proposition

Define pricing strategy
type: Class
has PCFID: 10123
has hierarchy ID: 3.2.2
subclass of: Develop marketing strategy

Conduct pricing analysis
type: Class
has PCFID: 13169
has hierarchy ID: 3.2.2.1
subclass of: Define pricing strategy

Establish guidelines for applying pricing and discounting of products/services
type: Class
has PCFID: 10124
has hierarchy ID: 3.2.2.2
subclass of: Define pricing strategy

Establish pricing targets
type: Class
has PCFID: 19999
has hierarchy ID: 3.2.2.3
subclass of: Define pricing strategy

Approve pricing strategies/policies and targets
type: Class
has PCFID: 10125
has hierarchy ID: 3.2.2.4
subclass of: Define pricing strategy

Define and manage channel strategy
type: Class
has PCFID: 20000
has hierarchy ID: 3.2.3
subclass of: Develop marketing strategy

Determine channels to be supported
type: Class
has PCFID: 20001
has hierarchy ID: 3.2.3.1
subclass of: Define and manage channel strategy

Establish channel objectives
type: Class
has PCFID: 20002
has hierarchy ID: 3.2.3.2
subclass of: Define and manage channel strategy

Determine channel role and fit with target segments
type: Class
has PCFID: 10127
has hierarchy ID: 3.2.3.3
subclass of: Define and manage channel strategy

Select channels for target segments
type: Class
has PCFID: 10128
has hierarchy ID: 3.2.3.4
subclass of: Define and manage channel strategy

Identify required channel capabilities
type: Class
has PCFID: 20003
has hierarchy ID: 3.2.3.5
subclass of: Define and manage channel strategy

Evaluate channel attributes and potential partners
type: Class
has PCFID: 10126
has hierarchy ID: 3.2.3.6
subclass of: Define and manage channel strategy

Orchestrate seamless customer experience across supported channels
type: Class
has PCFID: 20004
has hierarchy ID: 3.2.3.7
subclass of: Define and manage channel strategy

Define omni-channel strategy
type: Class
has PCFID: 16590
has hierarchy ID: 3.2.3.7.1
subclass of: Orchestrate seamless customer experience across supported channels

Define omni-channel requirements
type: Class
has PCFID: 16591
has hierarchy ID: 3.2.3.7.2
subclass of: Orchestrate seamless customer experience across supported channels

Develop omni-channel policies and procedures
type: Class
has PCFID: 16592
has hierarchy ID: 3.2.3.7.3
subclass of: Orchestrate seamless customer experience across supported channels

Develop and manage execution roadmap
type: Class
has PCFID: 20005
has hierarchy ID: 3.2.3.8
subclass of: Define and manage channel strategy

Analyze and manage channel performance
type: Class
has PCFID: 20006
has hierarchy ID: 3.2.4
subclass of: Develop marketing strategy

Establish channel-specific metrics and targets
type: Class
has PCFID: 16573
has hierarchy ID: 3.2.4.1
subclass of: Analyze and manage channel performance

Monitor and report performance
type: Class
has PCFID: 16574
has hierarchy ID: 3.2.4.2
subclass of: Analyze and manage channel performance

Monitor and report events influencing factors
type: Class
has PCFID: 16575
has hierarchy ID: 3.2.4.3
subclass of: Analyze and manage channel performance

Analyze performance
type: Class
has PCFID: 16500
has hierarchy ID: 3.2.4.4
subclass of: Analyze and manage channel performance

Develop plan for improvements
type: Class
has PCFID: 16501
has hierarchy ID: 3.2.4.5
subclass of: Analyze and manage channel performance

Develop marketing communication strategy
type: Class
has PCFID: 16848
has hierarchy ID: 3.2.5
subclass of: Develop marketing strategy

Develop customer communication calendar
type: Class
has PCFID: 16849
has hierarchy ID: 3.2.5.1
subclass of: Develop marketing communication strategy

Define public relations (PR) strategy
type: Class
has PCFID: 16850
has hierarchy ID: 3.2.5.2
subclass of: Develop marketing communication strategy

Define direct marketing strategy
type: Class
has PCFID: 16851
has hierarchy ID: 3.2.5.3
subclass of: Develop marketing communication strategy

Define internal marketing communication strategy
type: Class
has PCFID: 16852
has hierarchy ID: 3.2.5.4
subclass of: Develop marketing communication strategy

Identify new media for marketing communication
type: Class
has PCFID: 16853
has hierarchy ID: 3.2.5.5
subclass of: Develop marketing communication strategy

Define new media communication strategy
type: Class
has PCFID: 16854
has hierarchy ID: 3.2.5.6
subclass of: Develop marketing communication strategy

Define point of sale (POS) communication strategy
type: Class
has PCFID: 16855
has hierarchy ID: 3.2.5.7
subclass of: Develop marketing communication strategy

Define communication guidelines and mechanisms
type: Class
has PCFID: 18627
has hierarchy ID: 3.2.5.8
subclass of: Develop marketing communication strategy

Design and manage customer loyalty program
type: Class
has PCFID: 18924
has hierarchy ID: 3.2.6
subclass of: Develop marketing strategy

Define customer loyalty program
type: Class
has PCFID: 20007
has hierarchy ID: 3.2.6.1
subclass of: Design and manage customer loyalty program

Acquire members to customer loyalty program
type: Class
has PCFID: 18925
has hierarchy ID: 3.2.6.2
subclass of: Design and manage customer loyalty program

Build engagement and relationship with members
type: Class
has PCFID: 18926
has hierarchy ID: 3.2.6.3
subclass of: Design and manage customer loyalty program

Monitor customer loyalty program benefits to the enterprise and the customer
type: Class
has PCFID: 16633
has hierarchy ID: 3.2.6.4
subclass of: Design and manage customer loyalty program

Optimize loyalty program value to both the enterprise and the customer
type: Class
has PCFID: 18927
has hierarchy ID: 3.2.6.5
subclass of: Design and manage customer loyalty program

Develop and manage marketing plans
type: Class
has PCFID: 20008
has hierarchy ID: 3.3
subclass of: Market and Sell Products and Services

Establish goals, objectives, and metrics for products/services by channel/segment
type: Class
has PCFID: 10148
has hierarchy ID: 3.3.1
subclass of: Develop and manage marketing plans

Establish marketing budgets
type: Class
has PCFID: 10149
has hierarchy ID: 3.3.2
subclass of: Develop and manage marketing plans

Confirm marketing alignment to business strategy
type: Class
has PCFID: 10155
has hierarchy ID: 3.3.2.1
subclass of: Establish marketing budgets

Determine costs of marketing
type: Class
has PCFID: 10156
has hierarchy ID: 3.3.2.2
subclass of: Establish marketing budgets

Create marketing budget
type: Class
has PCFID: 10157
has hierarchy ID: 3.3.2.3
subclass of: Establish marketing budgets

Determine projected ROI for marketing investment
type: Class
has PCFID: 17683
has hierarchy ID: 3.3.2.4
subclass of: Establish marketing budgets

Develop and manage pricing
type: Class
has PCFID: 10151
has hierarchy ID: 3.3.3
subclass of: Develop and manage marketing plans

Understand resource requirements for each product/service and delivery channel/method
type: Class
has PCFID: 20009
has hierarchy ID: 3.3.3.1
subclass of: Develop and manage pricing

Determine corporate incentives
type: Class
has PCFID: 18948
has hierarchy ID: 3.3.3.2
subclass of: Develop and manage pricing

Determine pricing based on volume/unit forecast
type: Class
has PCFID: 10163
has hierarchy ID: 3.3.3.3
subclass of: Develop and manage pricing

Execute pricing plan
type: Class
has PCFID: 10164
has hierarchy ID: 3.3.3.4
subclass of: Develop and manage pricing

Evaluate pricing performance
type: Class
has PCFID: 10165
has hierarchy ID: 3.3.3.5
subclass of: Develop and manage pricing

Refine pricing as needed
type: Class
has PCFID: 10166
has hierarchy ID: 3.3.3.6
subclass of: Develop and manage pricing

Implement promotional pricing programs
type: Class
has PCFID: 11495
has hierarchy ID: 3.3.3.7
subclass of: Develop and manage pricing

Implement other retail pricing programs
type: Class
has PCFID: 11496
has hierarchy ID: 3.3.3.8
subclass of: Develop and manage pricing

Communicate and implement price changes
type: Class
has PCFID: 11497
has hierarchy ID: 3.3.3.9
subclass of: Develop and manage pricing

Achieve regulatory approval for pricing
type: Class
has PCFID: 17684
has hierarchy ID: 3.3.3.10
subclass of: Develop and manage pricing

Develop and manage promotional activities
type: Class
has PCFID: 20010
has hierarchy ID: 3.3.4
subclass of: Develop and manage marketing plans

Define promotional concepts and objectives
type: Class
has PCFID: 10167
has hierarchy ID: 3.3.4.1
subclass of: Develop and manage promotional activities

Develop marketing messages
type: Class
has PCFID: 10159
has hierarchy ID: 3.3.4.2
subclass of: Develop and manage promotional activities

Define target audience
type: Class
has PCFID: 10160
has hierarchy ID: 3.3.4.3
subclass of: Develop and manage promotional activities

Plan and test promotional activities
type: Class
has PCFID: 10168
has hierarchy ID: 3.3.4.4
subclass of: Develop and manage promotional activities

Execute promotional activities
type: Class
has PCFID: 10169
has hierarchy ID: 3.3.4.5
subclass of: Develop and manage promotional activities

Evaluate promotional performance metrics
type: Class
has PCFID: 10170
has hierarchy ID: 3.3.4.6
subclass of: Develop and manage promotional activities

Refine promotional performance metrics
type: Class
has PCFID: 10171
has hierarchy ID: 3.3.4.7
subclass of: Develop and manage promotional activities

Incorporate learning into future/planned consumer promotions
type: Class
has PCFID: 10172
has hierarchy ID: 3.3.4.8
subclass of: Develop and manage promotional activities

Track customer management measures
type: Class
has PCFID: 10153
has hierarchy ID: 3.3.5
subclass of: Develop and manage marketing plans

Determine customer lifetime value
type: Class
has PCFID: 10173
has hierarchy ID: 3.3.5.1
subclass of: Track customer management measures

Analyze customer revenue trend
type: Class
has PCFID: 10174
has hierarchy ID: 3.3.5.2
subclass of: Track customer management measures

Analyze customer attrition and retention rates
type: Class
has PCFID: 10175
has hierarchy ID: 3.3.5.3
subclass of: Track customer management measures

Analyze customer metrics
type: Class
has PCFID: 10176
has hierarchy ID: 3.3.5.4
subclass of: Track customer management measures

Revise customer strategies, objectives, and plans based on metrics
type: Class
has PCFID: 10177
has hierarchy ID: 3.3.5.5
subclass of: Track customer management measures

Analyze and respond to customer insight
type: Class
has PCFID: 16613
has hierarchy ID: 3.3.6
subclass of: Develop and manage marketing plans

Monitor and respond to social media activity
type: Class
has PCFID: 16627
has hierarchy ID: 3.3.6.1
subclass of: Analyze and respond to customer insight

Analyze customer website activity
type: Class
has PCFID: 16614
has hierarchy ID: 3.3.6.2
subclass of: Analyze and respond to customer insight

Analyze customer purchase patterns
type: Class
has PCFID: 16615
has hierarchy ID: 3.3.6.3
subclass of: Analyze and respond to customer insight

Develop business rules to provide personalized offers
type: Class
has PCFID: 16616
has hierarchy ID: 3.3.6.4
subclass of: Analyze and respond to customer insight

Monitor effectiveness of personalized offers and adjust offers accordingly
type: Class
has PCFID: 16617
has hierarchy ID: 3.3.6.5
subclass of: Analyze and respond to customer insight

Develop and manage packaging strategy
type: Class
has PCFID: 10154
has hierarchy ID: 3.3.7
subclass of: Develop and manage marketing plans

Plan packaging strategy
type: Class
has PCFID: 10178
has hierarchy ID: 3.3.7.1
subclass of: Develop and manage packaging strategy

Test packaging options
type: Class
has PCFID: 10179
has hierarchy ID: 3.3.7.2
subclass of: Develop and manage packaging strategy

Execute packaging strategy
type: Class
has PCFID: 10180
has hierarchy ID: 3.3.7.3
subclass of: Develop and manage packaging strategy

Refine packaging
type: Class
has PCFID: 10181
has hierarchy ID: 3.3.7.4
subclass of: Develop and manage packaging strategy

Manage product marketing content
type: Class
has PCFID: 16629
has hierarchy ID: 3.3.8
subclass of: Develop and manage marketing plans

Manage product images
type: Class
has PCFID: 16630
has hierarchy ID: 3.3.8.1
subclass of: Manage product marketing content

Manage product copy
type: Class
has PCFID: 18130
has hierarchy ID: 3.3.8.2
subclass of: Manage product marketing content

Develop sales strategy
type: Class
has PCFID: 10103
has hierarchy ID: 3.4
subclass of: Market and Sell Products and Services

Develop sales forecast
type: Class
has PCFID: 10129
has hierarchy ID: 3.4.1
subclass of: Develop sales strategy

Gather current and historic order information
type: Class
has PCFID: 10134
has hierarchy ID: 3.4.1.1
subclass of: Develop sales forecast

Analyze sales trends and patterns
type: Class
has PCFID: 10135
has hierarchy ID: 3.4.1.2
subclass of: Develop sales forecast

Generate sales forecast
type: Class
has PCFID: 10136
has hierarchy ID: 3.4.1.3
subclass of: Develop sales forecast

Analyze historical and planned promotions and events
type: Class
has PCFID: 10137
has hierarchy ID: 3.4.1.4
subclass of: Develop sales forecast

Develop sales partner/alliance relationships
type: Class
has PCFID: 10130
has hierarchy ID: 3.4.2
subclass of: Develop sales strategy

Identify alliance opportunities
type: Class
has PCFID: 10138
has hierarchy ID: 3.4.2.1
subclass of: Develop sales partner/alliance relationships

Design alliance programs and methods for selecting and managing relationships
type: Class
has PCFID: 10139
has hierarchy ID: 3.4.2.2
subclass of: Develop sales partner/alliance relationships

Select alliances
type: Class
has PCFID: 10140
has hierarchy ID: 3.4.2.3
subclass of: Develop sales partner/alliance relationships

Develop customer trade strategy and customer objectives/targets
type: Class
has PCFID: 11465
has hierarchy ID: 3.4.2.4
subclass of: Develop sales partner/alliance relationships

Define trade programs and funding options
type: Class
has PCFID: 11521
has hierarchy ID: 3.4.2.5
subclass of: Develop sales partner/alliance relationships

Conduct planning activities for major trade customers
type: Class
has PCFID: 11466
has hierarchy ID: 3.4.2.6
subclass of: Develop sales partner/alliance relationships

Develop partner and alliance management strategies
type: Class
has PCFID: 10141
has hierarchy ID: 3.4.2.7
subclass of: Develop sales partner/alliance relationships

Establish partner and alliance management goals
type: Class
has PCFID: 10142
has hierarchy ID: 3.4.2.8
subclass of: Develop sales partner/alliance relationships

Establish partner and alliance agreements
type: Class
has PCFID: 18629
has hierarchy ID: 3.4.2.9
subclass of: Develop sales partner/alliance relationships

Develop promotional and category management calendars (trade marketing calendars)
type: Class
has PCFID: 11522
has hierarchy ID: 3.4.2.10
subclass of: Develop sales partner/alliance relationships

Create strategic and tactical sales plans by customer
type: Class
has PCFID: 11523
has hierarchy ID: 3.4.2.11
subclass of: Develop sales partner/alliance relationships

Communicate planning information to customer teams
type: Class
has PCFID: 11468
has hierarchy ID: 3.4.2.12
subclass of: Develop sales partner/alliance relationships

Establish overall sales budgets
type: Class
has PCFID: 10131
has hierarchy ID: 3.4.3
subclass of: Develop sales strategy

Calculate product market share
type: Class
has PCFID: 17682
has hierarchy ID: 3.4.3.1
subclass of: Establish overall sales budgets

Calculate product revenue
type: Class
has PCFID: 10143
has hierarchy ID: 3.4.3.2
subclass of: Establish overall sales budgets

Determine variable costs
type: Class
has PCFID: 10144
has hierarchy ID: 3.4.3.3
subclass of: Establish overall sales budgets

Determine overhead and fixed costs
type: Class
has PCFID: 10145
has hierarchy ID: 3.4.3.4
subclass of: Establish overall sales budgets

Calculate net profit
type: Class
has PCFID: 10146
has hierarchy ID: 3.4.3.5
subclass of: Establish overall sales budgets

Create budget
type: Class
has PCFID: 10147
has hierarchy ID: 3.4.3.6
subclass of: Establish overall sales budgets

Establish sales goals and measures
type: Class
has PCFID: 10132
has hierarchy ID: 3.4.4
subclass of: Develop sales strategy

Establish customer management measures
type: Class
has PCFID: 10133
has hierarchy ID: 3.4.5
subclass of: Develop sales strategy

Develop and manage sales plans
type: Class
has PCFID: 10105
has hierarchy ID: 3.5
subclass of: Market and Sell Products and Services

Manage leads/opportunities
type: Class
has PCFID: 10182
has hierarchy ID: 3.5.1
subclass of: Develop and manage sales plans

Identify potential customers
type: Class
has PCFID: 10188
has hierarchy ID: 3.5.1.1
subclass of: Manage leads/opportunities

Identify/receive leads/opportunities
type: Class
has PCFID: 10189
has hierarchy ID: 3.5.1.2
subclass of: Manage leads/opportunities

Validate and qualify leads/opportunities
type: Class
has PCFID: 18115
has hierarchy ID: 3.5.1.3
subclass of: Manage leads/opportunities

Match opportunities to business strategy
type: Class
has PCFID: 11773
has hierarchy ID: 3.5.1.4
subclass of: Manage leads/opportunities

Develop opportunity win plans
type: Class
has PCFID: 18116
has hierarchy ID: 3.5.1.5
subclass of: Manage leads/opportunities

Manage opportunity pipeline
type: Class
has PCFID: 20011
has hierarchy ID: 3.5.1.6
subclass of: Manage leads/opportunities

Determine sales resource allocation
type: Class
has PCFID: 10209
has hierarchy ID: 3.5.1.7
subclass of: Manage leads/opportunities

Manage customer sales calls
type: Class
has PCFID: 10184
has hierarchy ID: 3.5.1.8
subclass of: Manage leads/opportunities

Perform sales calls
type: Class
has PCFID: 10190
has hierarchy ID: 3.5.1.8.1
subclass of: Manage customer sales calls

Perform pre-sales activities
type: Class
has PCFID: 10191
has hierarchy ID: 3.5.1.8.2
subclass of: Manage customer sales calls

Manage customer meetings/workshops
type: Class
has PCFID: 20012
has hierarchy ID: 3.5.1.8.3
subclass of: Manage customer sales calls

Close the sale
type: Class
has PCFID: 10192
has hierarchy ID: 3.5.1.8.4
subclass of: Manage customer sales calls

Record outcome of sales process
type: Class
has PCFID: 10193
has hierarchy ID: 3.5.1.8.5
subclass of: Manage customer sales calls

Manage customers and accounts
type: Class
has PCFID: 10183
has hierarchy ID: 3.5.2
subclass of: Develop and manage sales plans

Select key customers/accounts
type: Class
has PCFID: 20013
has hierarchy ID: 3.5.2.1
subclass of: Manage customers and accounts

Develop sales/key account plan
type: Class
has PCFID: 11173
has hierarchy ID: 3.5.2.2
subclass of: Manage customers and accounts

Manage sales/key account plan
type: Class
has PCFID: 20014
has hierarchy ID: 3.5.2.3
subclass of: Manage customers and accounts

Manage customer relationships
type: Class
has PCFID: 11174
has hierarchy ID: 3.5.2.4
subclass of: Manage customers and accounts

Manage customer master data
type: Class
has PCFID: 14208
has hierarchy ID: 3.5.2.5
subclass of: Manage customers and accounts

Collect and merge internal and third-party customer information
type: Class
has PCFID: 16598
has hierarchy ID: 3.5.2.5.1
subclass of: Manage customer master data

De-duplicate customer data
type: Class
has PCFID: 16599
has hierarchy ID: 3.5.2.5.2
subclass of: Manage customer master data

Develop and manage sales proposals, bids, and quotes
type: Class
has PCFID: 11779
has hierarchy ID: 3.5.3
subclass of: Develop and manage sales plans

Receive Request For Proposal (RFP)/Request For Quote (RFQ)
type: Class
has PCFID: 11781
has hierarchy ID: 3.5.3.1
subclass of: Develop and manage sales proposals, bids, and quotes

Refine customer requirements
type: Class
has PCFID: 11780
has hierarchy ID: 3.5.3.2
subclass of: Develop and manage sales proposals, bids, and quotes

Review RFP/RFQ request
type: Class
has PCFID: 11782
has hierarchy ID: 3.5.3.3
subclass of: Develop and manage sales proposals, bids, and quotes

Perform competitive analysis
type: Class
has PCFID: 11783
has hierarchy ID: 3.5.3.4
subclass of: Develop and manage sales proposals, bids, and quotes

Validate with strategy/business plans
type: Class
has PCFID: 11784
has hierarchy ID: 3.5.3.5
subclass of: Develop and manage sales proposals, bids, and quotes

Understand customer business and requirements
type: Class
has PCFID: 11785
has hierarchy ID: 3.5.3.6
subclass of: Develop and manage sales proposals, bids, and quotes

Develop solution and delivery approach
type: Class
has PCFID: 20015
has hierarchy ID: 3.5.3.7
subclass of: Develop and manage sales proposals, bids, and quotes

Identify staffing requirements
type: Class
has PCFID: 11787
has hierarchy ID: 3.5.3.8
subclass of: Develop and manage sales proposals, bids, and quotes

Develop pricing and scheduling estimates
type: Class
has PCFID: 11788
has hierarchy ID: 3.5.3.9
subclass of: Develop and manage sales proposals, bids, and quotes

Conduct profitability analysis
type: Class
has PCFID: 11789
has hierarchy ID: 3.5.3.10
subclass of: Develop and manage sales proposals, bids, and quotes

Manage internal reviews
type: Class
has PCFID: 20016
has hierarchy ID: 3.5.3.11
subclass of: Develop and manage sales proposals, bids, and quotes

Manage internal approvals
type: Class
has PCFID: 20017
has hierarchy ID: 3.5.3.12
subclass of: Develop and manage sales proposals, bids, and quotes

Submit/present bid/proposal/quote to customer
type: Class
has PCFID: 11790
has hierarchy ID: 3.5.3.13
subclass of: Develop and manage sales proposals, bids, and quotes

Revise bid/proposal/quote
type: Class
has PCFID: 20018
has hierarchy ID: 3.5.3.14
subclass of: Develop and manage sales proposals, bids, and quotes

Manage notification outcome
type: Class
has PCFID: 11793
has hierarchy ID: 3.5.3.15
subclass of: Develop and manage sales proposals, bids, and quotes

Manage sales orders
type: Class
has PCFID: 10185
has hierarchy ID: 3.5.4
subclass of: Develop and manage sales plans

Accept and validate sales orders
type: Class
has PCFID: 10194
has hierarchy ID: 3.5.4.1
subclass of: Manage sales orders

Collect and maintain account information
type: Class
has PCFID: 10195
has hierarchy ID: 3.5.4.2
subclass of: Manage sales orders

Administer key account details
type: Class
has PCFID: 10201
has hierarchy ID: 3.5.4.2.1
subclass of: Collect and maintain account information

Retrieve full customer details
type: Class
has PCFID: 10202
has hierarchy ID: 3.5.4.2.2
subclass of: Collect and maintain account information

Modify involved party details
type: Class
has PCFID: 10203
has hierarchy ID: 3.5.4.2.3
subclass of: Collect and maintain account information

Record address details
type: Class
has PCFID: 10204
has hierarchy ID: 3.5.4.2.4
subclass of: Collect and maintain account information

Record contact details
type: Class
has PCFID: 10205
has hierarchy ID: 3.5.4.2.5
subclass of: Collect and maintain account information

Record key customer communication profile details
type: Class
has PCFID: 10206
has hierarchy ID: 3.5.4.2.6
subclass of: Collect and maintain account information

Review involved party information
type: Class
has PCFID: 10207
has hierarchy ID: 3.5.4.2.7
subclass of: Collect and maintain account information

Terminate involved party information
type: Class
has PCFID: 10208
has hierarchy ID: 3.5.4.2.8
subclass of: Collect and maintain account information

Determine availability
type: Class
has PCFID: 10196
has hierarchy ID: 3.5.4.3
subclass of: Manage sales orders

Determine fulfillment process
type: Class
has PCFID: 10197
has hierarchy ID: 3.5.4.4
subclass of: Manage sales orders

Enter orders into system
type: Class
has PCFID: 10198
has hierarchy ID: 3.5.4.5
subclass of: Manage sales orders

Identify/perform cross-sell/up-sell activity
type: Class
has PCFID: 17404
has hierarchy ID: 3.5.4.6
subclass of: Manage sales orders

Process back orders and updates
type: Class
has PCFID: 10199
has hierarchy ID: 3.5.4.7
subclass of: Manage sales orders

Handle order inquiries including post-order fulfillment transactions
type: Class
has PCFID: 10200
has hierarchy ID: 3.5.4.8
subclass of: Manage sales orders

Manage sales partners and alliances
type: Class
has PCFID: 10187
has hierarchy ID: 3.5.5
subclass of: Develop and manage sales plans

Provide sales and product/service training to sales partners/alliances
type: Class
has PCFID: 10211
has hierarchy ID: 3.5.5.1
subclass of: Manage sales partners and alliances

Provide certification enablement training
type: Class
has PCFID: 20019
has hierarchy ID: 3.5.5.1.1
subclass of: Provide sales and product/service training to sales partners/alliances

Manage certifications and skills
type: Class
has PCFID: 20020
has hierarchy ID: 3.5.5.1.2
subclass of: Provide sales and product/service training to sales partners/alliances

Provide support to partners/alliances
type: Class
has PCFID: 20021
has hierarchy ID: 3.5.5.1.3
subclass of: Provide sales and product/service training to sales partners/alliances

Provide marketing materials to sales partners/alliances
type: Class
has PCFID: 18641
has hierarchy ID: 3.5.5.2
subclass of: Manage sales partners and alliances

Evaluate partner/alliance results
type: Class
has PCFID: 10214
has hierarchy ID: 3.5.5.3
subclass of: Manage sales partners and alliances

Manage sales partner/alliance master data
type: Class
has PCFID: 14209
has hierarchy ID: 3.5.5.4
subclass of: Manage sales partners and alliances

Deliver Physical Products
type: Class
has PCFID: 20022
has hierarchy ID: 4.0
subclass of: American Productivity and Quality Center

Plan for and align supply chain resources
type: Class
has PCFID: 10215
has hierarchy ID: 4.1
subclass of: Deliver Physical Products

Develop production and materials strategies
type: Class
has PCFID: 10221
has hierarchy ID: 4.1.1
subclass of: Plan for and align supply chain resources

Define manufacturing goals
type: Class
has PCFID: 10229
has hierarchy ID: 4.1.1.1
subclass of: Develop production and materials strategies

Define labor and materials policies
type: Class
has PCFID: 10230
has hierarchy ID: 4.1.1.2
subclass of: Develop production and materials strategies

Define outsourcing policies
type: Class
has PCFID: 10231
has hierarchy ID: 4.1.1.3
subclass of: Develop production and materials strategies

Define capital expense policies
type: Class
has PCFID: 10232
has hierarchy ID: 4.1.1.4
subclass of: Develop production and materials strategies

Define capacities
type: Class
has PCFID: 10233
has hierarchy ID: 4.1.1.5
subclass of: Develop production and materials strategies

Define production network and supply constraints
type: Class
has PCFID: 10234
has hierarchy ID: 4.1.1.6
subclass of: Develop production and materials strategies

Define production process
type: Class
has PCFID: 14193
has hierarchy ID: 4.1.1.7
subclass of: Develop production and materials strategies

Define standard operating procedures
type: Class
has PCFID: 19551
has hierarchy ID: 4.1.1.8
subclass of: Develop production and materials strategies

Define production workplace layout and infrastructure
type: Class
has PCFID: 14194
has hierarchy ID: 4.1.1.9
subclass of: Develop production and materials strategies

Manage demand for products and services
type: Class
has PCFID: 10222
has hierarchy ID: 4.1.2
subclass of: Plan for and align supply chain resources

Develop baseline forecasts
type: Class
has PCFID: 10235
has hierarchy ID: 4.1.2.1
subclass of: Manage demand for products and services

Collaborate with customers
type: Class
has PCFID: 10236
has hierarchy ID: 4.1.2.2
subclass of: Manage demand for products and services

Develop consensus forecast
type: Class
has PCFID: 10237
has hierarchy ID: 4.1.2.3
subclass of: Manage demand for products and services

Determine available to promise
type: Class
has PCFID: 10238
has hierarchy ID: 4.1.2.4
subclass of: Manage demand for products and services

Monitor activity against forecast and revise forecast
type: Class
has PCFID: 10239
has hierarchy ID: 4.1.2.5
subclass of: Manage demand for products and services

Evaluate and revise forecasting approach
type: Class
has PCFID: 10240
has hierarchy ID: 4.1.2.6
subclass of: Manage demand for products and services

Measure forecast accuracy
type: Class
has PCFID: 10241
has hierarchy ID: 4.1.2.7
subclass of: Manage demand for products and services

Create materials plan
type: Class
has PCFID: 10223
has hierarchy ID: 4.1.3
subclass of: Plan for and align supply chain resources

Create unconstrained plan
type: Class
has PCFID: 10242
has hierarchy ID: 4.1.3.1
subclass of: Create materials plan

Collaborate with supplier and contract manufacturers
type: Class
has PCFID: 10243
has hierarchy ID: 4.1.3.2
subclass of: Create materials plan

Identify critical materials and supplier capacity
type: Class
has PCFID: 10244
has hierarchy ID: 4.1.3.3
subclass of: Create materials plan

Monitor material specifications
type: Class
has PCFID: 10245
has hierarchy ID: 4.1.3.4
subclass of: Create materials plan

Generate constrained plan
type: Class
has PCFID: 10246
has hierarchy ID: 4.1.3.5
subclass of: Create materials plan

Define production balance and control
type: Class
has PCFID: 14196
has hierarchy ID: 4.1.3.6
subclass of: Create materials plan

Create master production schedule
type: Class
has PCFID: 10224
has hierarchy ID: 4.1.4
subclass of: Plan for and align supply chain resources

Model production network to enable simulation and optimization
type: Class
has PCFID: 20023
has hierarchy ID: 4.1.4.1
subclass of: Create master production schedule

Create master production schedule
type: Class
has PCFID: 20024
has hierarchy ID: 4.1.4.2
subclass of: Create master production schedule

Maintain master production schedule
type: Class
has PCFID: 17041
has hierarchy ID: 4.1.4.3
subclass of: Create master production schedule

Plan distribution requirements
type: Class
has PCFID: 17042
has hierarchy ID: 4.1.5
subclass of: Plan for and align supply chain resources

Maintain master data
type: Class
has PCFID: 10252
has hierarchy ID: 4.1.5.1
subclass of: Plan distribution requirements

Determine finished goods inventory requirements at destination
type: Class
has PCFID: 10253
has hierarchy ID: 4.1.5.2
subclass of: Plan distribution requirements

Determine product storage facility requirements
type: Class
has PCFID: 19555
has hierarchy ID: 4.1.5.3
subclass of: Plan distribution requirements

Calculate requirements at destination
type: Class
has PCFID: 10254
has hierarchy ID: 4.1.5.4
subclass of: Plan distribution requirements

Calculate consolidation at source
type: Class
has PCFID: 10255
has hierarchy ID: 4.1.5.5
subclass of: Plan distribution requirements

Manage collaborative replenishment planning
type: Class
has PCFID: 10256
has hierarchy ID: 4.1.5.6
subclass of: Plan distribution requirements

Calculate and optimize destination dispatch plan
type: Class
has PCFID: 10258
has hierarchy ID: 4.1.5.7
subclass of: Plan distribution requirements

Manage dispatch plan attainment
type: Class
has PCFID: 10259
has hierarchy ID: 4.1.5.8
subclass of: Plan distribution requirements

Calculate and optimize destination load plans
type: Class
has PCFID: 10260
has hierarchy ID: 4.1.5.9
subclass of: Plan distribution requirements

Manage partner load plan
type: Class
has PCFID: 10261
has hierarchy ID: 4.1.5.10
subclass of: Plan distribution requirements

Manage cost of supply
type: Class
has PCFID: 10262
has hierarchy ID: 4.1.5.11
subclass of: Plan distribution requirements

Manage capacity utilization
type: Class
has PCFID: 10263
has hierarchy ID: 4.1.5.12
subclass of: Plan distribution requirements

Establish distribution planning constraints
type: Class
has PCFID: 10226
has hierarchy ID: 4.1.6
subclass of: Plan for and align supply chain resources

Establish distribution center layout constraints
type: Class
has PCFID: 10267
has hierarchy ID: 4.1.6.1
subclass of: Establish distribution planning constraints

Establish inventory management constraints
type: Class
has PCFID: 10268
has hierarchy ID: 4.1.6.2
subclass of: Establish distribution planning constraints

Establish transportation management constraints
type: Class
has PCFID: 10269
has hierarchy ID: 4.1.6.3
subclass of: Establish distribution planning constraints

Establish storage management constraints
type: Class
has PCFID: 19558
has hierarchy ID: 4.1.6.4
subclass of: Establish distribution planning constraints

Review distribution planning policies
type: Class
has PCFID: 10227
has hierarchy ID: 4.1.7
subclass of: Plan for and align supply chain resources

Review distribution network
type: Class
has PCFID: 10264
has hierarchy ID: 4.1.7.1
subclass of: Review distribution planning policies

Establish sourcing relationships
type: Class
has PCFID: 10265
has hierarchy ID: 4.1.7.2
subclass of: Review distribution planning policies

Establish dynamic deployment policies
type: Class
has PCFID: 10266
has hierarchy ID: 4.1.7.3
subclass of: Review distribution planning policies

Develop quality standards and procedures
type: Class
has PCFID: 10368
has hierarchy ID: 4.1.8
subclass of: Plan for and align supply chain resources

Establish quality targets
type: Class
has PCFID: 10371
has hierarchy ID: 4.1.8.1
subclass of: Develop quality standards and procedures

Develop standard testing procedures
type: Class
has PCFID: 10372
has hierarchy ID: 4.1.8.2
subclass of: Develop quality standards and procedures

Communicate quality specifications
type: Class
has PCFID: 10373
has hierarchy ID: 4.1.8.3
subclass of: Develop quality standards and procedures

Procure materials and services
type: Class
has PCFID: 10216
has hierarchy ID: 4.2
subclass of: Deliver Physical Products

Develop sourcing strategies
type: Class
has PCFID: 10277
has hierarchy ID: 4.2.1
subclass of: Procure materials and services

Develop procurement plan
type: Class
has PCFID: 10281
has hierarchy ID: 4.2.1.1
subclass of: Develop sourcing strategies

Clarify purchasing requirements
type: Class
has PCFID: 10282
has hierarchy ID: 4.2.1.2
subclass of: Develop sourcing strategies

Develop inventory strategy
type: Class
has PCFID: 10283
has hierarchy ID: 4.2.1.3
subclass of: Develop sourcing strategies

Match needs to supply capabilities
type: Class
has PCFID: 10284
has hierarchy ID: 4.2.1.4
subclass of: Develop sourcing strategies

Analyze organization�s spend profile
type: Class
has PCFID: 10285
has hierarchy ID: 4.2.1.5
subclass of: Develop sourcing strategies

Seek opportunities to improve efficiency and value
type: Class
has PCFID: 10286
has hierarchy ID: 4.2.1.6
subclass of: Develop sourcing strategies

Collaborate with suppliers to identify sourcing opportunities
type: Class
has PCFID: 10287
has hierarchy ID: 4.2.1.7
subclass of: Develop sourcing strategies

Select suppliers and develop/maintain contracts
type: Class
has PCFID: 10278
has hierarchy ID: 4.2.2
subclass of: Procure materials and services

Select suppliers
type: Class
has PCFID: 10288
has hierarchy ID: 4.2.2.1
subclass of: Select suppliers and develop/maintain contracts

Certify and validate suppliers
type: Class
has PCFID: 10289
has hierarchy ID: 4.2.2.2
subclass of: Select suppliers and develop/maintain contracts

Negotiate and establish contracts
type: Class
has PCFID: 10290
has hierarchy ID: 4.2.2.3
subclass of: Select suppliers and develop/maintain contracts

Manage contracts
type: Class
has PCFID: 10291
has hierarchy ID: 4.2.2.4
subclass of: Select suppliers and develop/maintain contracts

Order materials and services
type: Class
has PCFID: 10279
has hierarchy ID: 4.2.3
subclass of: Procure materials and services

Process/Review requisitions
type: Class
has PCFID: 10292
has hierarchy ID: 4.2.3.1
subclass of: Order materials and services

Approve requisitions
type: Class
has PCFID: 10293
has hierarchy ID: 4.2.3.2
subclass of: Order materials and services

Solicit/Track vendor quotes
type: Class
has PCFID: 10294
has hierarchy ID: 4.2.3.3
subclass of: Order materials and services

Create/Distribute purchase orders
type: Class
has PCFID: 10295
has hierarchy ID: 4.2.3.4
subclass of: Order materials and services

Expedite orders and satisfy inquiries
type: Class
has PCFID: 10296
has hierarchy ID: 4.2.3.5
subclass of: Order materials and services

Record receipt of goods
type: Class
has PCFID: 10297
has hierarchy ID: 4.2.3.6
subclass of: Order materials and services

Research/Resolve exceptions
type: Class
has PCFID: 10298
has hierarchy ID: 4.2.3.7
subclass of: Order materials and services

Manage suppliers
type: Class
has PCFID: 10280
has hierarchy ID: 4.2.4
subclass of: Procure materials and services

Monitor/Manage supplier information
type: Class
has PCFID: 10299
has hierarchy ID: 4.2.4.1
subclass of: Manage suppliers

Prepare/Analyze procurement and vendor performance
type: Class
has PCFID: 10300
has hierarchy ID: 4.2.4.2
subclass of: Manage suppliers

Support inventory and production processes
type: Class
has PCFID: 10301
has hierarchy ID: 4.2.4.3
subclass of: Manage suppliers

Monitor quality of product delivered
type: Class
has PCFID: 10302
has hierarchy ID: 4.2.4.4
subclass of: Manage suppliers

Produce/Manufacture/Deliver product
type: Class
has PCFID: 10217
has hierarchy ID: 4.3
subclass of: Deliver Physical Products

Schedule production
type: Class
has PCFID: 10303
has hierarchy ID: 4.3.1
subclass of: Produce/Manufacture/Deliver product

Model and simulate plant
type: Class
has PCFID: 19563
has hierarchy ID: 4.3.1.1
subclass of: Schedule production

Generate line level plan
type: Class
has PCFID: 10306
has hierarchy ID: 4.3.1.2
subclass of: Schedule production

Generate detailed schedule
type: Class
has PCFID: 10307
has hierarchy ID: 4.3.1.3
subclass of: Schedule production

Schedule production orders and create lots
type: Class
has PCFID: 10308
has hierarchy ID: 4.3.1.4
subclass of: Schedule production

Schedule preventive (planned) maintenance (preventive maintenance orders)
type: Class
has PCFID: 10315
has hierarchy ID: 4.3.1.5
subclass of: Schedule production

Schedule requested (unplanned) maintenance (work order cycle)
type: Class
has PCFID: 10316
has hierarchy ID: 4.3.1.6
subclass of: Schedule production

Release production orders and create lots
type: Class
has PCFID: 10309
has hierarchy ID: 4.3.1.7
subclass of: Schedule production

Produce product
type: Class
has PCFID: 10304
has hierarchy ID: 4.3.2
subclass of: Produce/Manufacture/Deliver product

Manage raw material inventory
type: Class
has PCFID: 10310
has hierarchy ID: 4.3.2.1
subclass of: Produce product

Execute detailed line schedule
type: Class
has PCFID: 10311
has hierarchy ID: 4.3.2.2
subclass of: Produce product

Report maintenance issues
type: Class
has PCFID: 10319
has hierarchy ID: 4.3.2.3
subclass of: Produce product

Rerun defective items
type: Class
has PCFID: 10313
has hierarchy ID: 4.3.2.4
subclass of: Produce product

Monitor and optimize production process
type: Class
has PCFID: 19566
has hierarchy ID: 4.3.2.5
subclass of: Produce product

Automate and control plant
type: Class
has PCFID: 19567
has hierarchy ID: 4.3.2.5.1
subclass of: Monitor and optimize production process

Perform advanced process control
type: Class
has PCFID: 19568
has hierarchy ID: 4.3.2.5.2
subclass of: Monitor and optimize production process

Perform real-time optimization
type: Class
has PCFID: 19569
has hierarchy ID: 4.3.2.5.3
subclass of: Monitor and optimize production process

Manage plant alarms and alerts
type: Class
has PCFID: 19570
has hierarchy ID: 4.3.2.5.4
subclass of: Monitor and optimize production process

Assess production performance
type: Class
has PCFID: 10314
has hierarchy ID: 4.3.2.6
subclass of: Produce product

Perform quality testing
type: Class
has PCFID: 10369
has hierarchy ID: 4.3.3
subclass of: Produce/Manufacture/Deliver product

Calibrate test equipment
type: Class
has PCFID: 10318
has hierarchy ID: 4.3.3.1
subclass of: Perform quality testing

Perform testing using the standard testing procedure
type: Class
has PCFID: 10374
has hierarchy ID: 4.3.3.2
subclass of: Perform quality testing

Record test results
type: Class
has PCFID: 10375
has hierarchy ID: 4.3.3.3
subclass of: Perform quality testing

Track and analyze non-conformance trends
type: Class
has PCFID: 12045
has hierarchy ID: 4.3.3.4
subclass of: Perform quality testing

Perform root cause analysis
type: Class
has PCFID: 12046
has hierarchy ID: 4.3.3.5
subclass of: Perform quality testing

Maintain production records and manage lot traceability
type: Class
has PCFID: 10370
has hierarchy ID: 4.3.4
subclass of: Produce/Manufacture/Deliver product

Determine lot numbering system
type: Class
has PCFID: 10376
has hierarchy ID: 4.3.4.1
subclass of: Maintain production records and manage lot traceability

Determine lot use
type: Class
has PCFID: 10377
has hierarchy ID: 4.3.4.2
subclass of: Maintain production records and manage lot traceability

Manage logistics and warehousing
type: Class
has PCFID: 10219
has hierarchy ID: 4.4
subclass of: Deliver Physical Products

Provide logistics governance
type: Class
has PCFID: 10338
has hierarchy ID: 4.4.1
subclass of: Manage logistics and warehousing

Translate customer service requirements into logistics requirements
type: Class
has PCFID: 10343
has hierarchy ID: 4.4.1.1
subclass of: Provide logistics governance

Design logistics network
type: Class
has PCFID: 10344
has hierarchy ID: 4.4.1.2
subclass of: Provide logistics governance

Communicate outsourcing needs
type: Class
has PCFID: 10345
has hierarchy ID: 4.4.1.3
subclass of: Provide logistics governance

Develop and maintain delivery service policy
type: Class
has PCFID: 10346
has hierarchy ID: 4.4.1.4
subclass of: Provide logistics governance

Optimize transportation schedules and costs
type: Class
has PCFID: 10347
has hierarchy ID: 4.4.1.5
subclass of: Provide logistics governance

Define key performance measures
type: Class
has PCFID: 10348
has hierarchy ID: 4.4.1.6
subclass of: Provide logistics governance

Define reverse logistics strategy
type: Class
has PCFID: 16905
has hierarchy ID: 4.4.1.7
subclass of: Provide logistics governance

Plan and manage inbound material flow
type: Class
has PCFID: 10339
has hierarchy ID: 4.4.2
subclass of: Manage logistics and warehousing

Plan inbound material receipts
type: Class
has PCFID: 10349
has hierarchy ID: 4.4.2.1
subclass of: Plan and manage inbound material flow

Manage inbound material flow
type: Class
has PCFID: 10350
has hierarchy ID: 4.4.2.2
subclass of: Plan and manage inbound material flow

Monitor inbound delivery performance
type: Class
has PCFID: 10351
has hierarchy ID: 4.4.2.3
subclass of: Plan and manage inbound material flow

Manage flow of returned products
type: Class
has PCFID: 10352
has hierarchy ID: 4.4.2.4
subclass of: Plan and manage inbound material flow

Control quality of returned parts
type: Class
has PCFID: 12708
has hierarchy ID: 4.4.2.5
subclass of: Plan and manage inbound material flow

Operate warehousing
type: Class
has PCFID: 10340
has hierarchy ID: 4.4.3
subclass of: Manage logistics and warehousing

Track inventory deployment
type: Class
has PCFID: 10353
has hierarchy ID: 4.4.3.1
subclass of: Operate warehousing

Receive, inspect, and store inbound deliveries
type: Class
has PCFID: 10354
has hierarchy ID: 4.4.3.2
subclass of: Operate warehousing

Track product availability
type: Class
has PCFID: 10355
has hierarchy ID: 4.4.3.3
subclass of: Operate warehousing

Pick, pack, and ship product for delivery
type: Class
has PCFID: 10356
has hierarchy ID: 4.4.3.4
subclass of: Operate warehousing

Track inventory accuracy
type: Class
has PCFID: 10357
has hierarchy ID: 4.4.3.5
subclass of: Operate warehousing

Track third-party logistics storage and shipping performance
type: Class
has PCFID: 10358
has hierarchy ID: 4.4.3.6
subclass of: Operate warehousing

Manage physical finished goods inventory
type: Class
has PCFID: 10359
has hierarchy ID: 4.4.3.7
subclass of: Operate warehousing

Operate outbound transportation
type: Class
has PCFID: 10341
has hierarchy ID: 4.4.4
subclass of: Manage logistics and warehousing

Plan, transport, and deliver outbound product
type: Class
has PCFID: 10360
has hierarchy ID: 4.4.4.1
subclass of: Operate outbound transportation

Track carrier delivery performance
type: Class
has PCFID: 10361
has hierarchy ID: 4.4.4.2
subclass of: Operate outbound transportation

Manage transportation fleet
type: Class
has PCFID: 10362
has hierarchy ID: 4.4.4.3
subclass of: Operate outbound transportation

Process and audit carrier invoices and documents
type: Class
has PCFID: 10363
has hierarchy ID: 4.4.4.4
subclass of: Operate outbound transportation

Deliver Services
type: Class
has PCFID: 20025
has hierarchy ID: 5.0
subclass of: American Productivity and Quality Center

Establish service delivery governance and strategies
type: Class
has PCFID: 20026
has hierarchy ID: 5.1
subclass of: Deliver Services

Establish service delivery governance
type: Class
has PCFID: 20027
has hierarchy ID: 5.1.1
subclass of: Establish service delivery governance and strategies

Set up and maintain service delivery governance and management system
type: Class
has PCFID: 20028
has hierarchy ID: 5.1.1.1
subclass of: Establish service delivery governance

Manage service delivery performance
type: Class
has PCFID: 20029
has hierarchy ID: 5.1.1.2
subclass of: Establish service delivery governance

Manage service delivery development and direction
type: Class
has PCFID: 20030
has hierarchy ID: 5.1.1.3
subclass of: Establish service delivery governance

Solicit feedback from customer on service delivery satisfaction
type: Class
has PCFID: 20031
has hierarchy ID: 5.1.1.4
subclass of: Establish service delivery governance

Develop service delivery strategies
type: Class
has PCFID: 20032
has hierarchy ID: 5.1.2
subclass of: Establish service delivery governance and strategies

Define service delivery goals
type: Class
has PCFID: 20033
has hierarchy ID: 5.1.2.1
subclass of: Develop service delivery strategies

Define labor policies
type: Class
has PCFID: 20034
has hierarchy ID: 5.1.2.2
subclass of: Develop service delivery strategies

Evaluate resource availability
type: Class
has PCFID: 20035
has hierarchy ID: 5.1.2.3
subclass of: Develop service delivery strategies

Define service delivery network and supply constraints
type: Class
has PCFID: 20036
has hierarchy ID: 5.1.2.4
subclass of: Develop service delivery strategies

Define service delivery process
type: Class
has PCFID: 20037
has hierarchy ID: 5.1.2.5
subclass of: Develop service delivery strategies

Review and validate service delivery procedures
type: Class
has PCFID: 20038
has hierarchy ID: 5.1.2.6
subclass of: Develop service delivery strategies

Define service delivery workplace layout and infrastructure
type: Class
has PCFID: 20039
has hierarchy ID: 5.1.2.7
subclass of: Develop service delivery strategies

Manage service delivery resources
type: Class
has PCFID: 20040
has hierarchy ID: 5.2
subclass of: Deliver Services

Manage service delivery resource demand
type: Class
has PCFID: 20041
has hierarchy ID: 5.2.1
subclass of: Manage service delivery resources

Monitor pipeline
type: Class
has PCFID: 20042
has hierarchy ID: 5.2.1.1
subclass of: Manage service delivery resource demand

Develop baseline forecasts
type: Class
has PCFID: 20043
has hierarchy ID: 5.2.1.2
subclass of: Manage service delivery resource demand

Collaborate with customers
type: Class
has PCFID: 20044
has hierarchy ID: 5.2.1.3
subclass of: Manage service delivery resource demand

Develop consensus forecast
type: Class
has PCFID: 20045
has hierarchy ID: 5.2.1.4
subclass of: Manage service delivery resource demand

Determine availability of skills to deliver on current and forecast customer orders
type: Class
has PCFID: 20046
has hierarchy ID: 5.2.1.5
subclass of: Manage service delivery resource demand

Monitor activity against forecast and revise forecast
type: Class
has PCFID: 20047
has hierarchy ID: 5.2.1.6
subclass of: Manage service delivery resource demand

Evaluate and revise forecasting approach
type: Class
has PCFID: 20048
has hierarchy ID: 5.2.1.7
subclass of: Manage service delivery resource demand

Measure forecast accuracy
type: Class
has PCFID: 20049
has hierarchy ID: 5.2.1.8
subclass of: Manage service delivery resource demand

Create resource plan
type: Class
has PCFID: 20050
has hierarchy ID: 5.2.2
subclass of: Manage service delivery resources

Define and manage skills taxonomy
type: Class
has PCFID: 20051
has hierarchy ID: 5.2.2.1
subclass of: Create resource plan

Create resource plan
type: Class
has PCFID: 20052
has hierarchy ID: 5.2.2.2
subclass of: Create resource plan

Match resource demand with capacity, skills, and capabilities
type: Class
has PCFID: 20053
has hierarchy ID: 5.2.2.3
subclass of: Create resource plan

Collaborate with suppliers and partners to supplement skills and capabilities
type: Class
has PCFID: 20054
has hierarchy ID: 5.2.2.4
subclass of: Create resource plan

Identify critical resources and supplier capacity
type: Class
has PCFID: 20055
has hierarchy ID: 5.2.2.5
subclass of: Create resource plan

Monitor and manage resource capacity and availability
type: Class
has PCFID: 20056
has hierarchy ID: 5.2.2.6
subclass of: Create resource plan

Enable service-delivery resources
type: Class
has PCFID: 12127
has hierarchy ID: 5.2.3
subclass of: Manage service delivery resources

Develop training plan
type: Class
has PCFID: 12128
has hierarchy ID: 5.2.3.1
subclass of: Enable service-delivery resources

Develop training materials
type: Class
has PCFID: 12129
has hierarchy ID: 5.2.3.2
subclass of: Enable service-delivery resources

Manage training schedule
type: Class
has PCFID: 12131
has hierarchy ID: 5.2.3.3
subclass of: Enable service-delivery resources

Deliver operations training
type: Class
has PCFID: 12132
has hierarchy ID: 5.2.3.4
subclass of: Enable service-delivery resources

Deliver technical training
type: Class
has PCFID: 12133
has hierarchy ID: 5.2.3.5
subclass of: Enable service-delivery resources

Perform skill and capability testing
type: Class
has PCFID: 20057
has hierarchy ID: 5.2.3.6
subclass of: Enable service-delivery resources

Evaluate training effectiveness
type: Class
has PCFID: 12135
has hierarchy ID: 5.2.3.7
subclass of: Enable service-delivery resources

Deliver service to customer
type: Class
has PCFID: 20058
has hierarchy ID: 5.3
subclass of: Deliver Services

Initiate service delivery
type: Class
has PCFID: 20059
has hierarchy ID: 5.3.1
subclass of: Deliver service to customer

Review contract and agreed terms
type: Class
has PCFID: 20060
has hierarchy ID: 5.3.1.1
subclass of: Initiate service delivery

Understand customer requirements and define refine approach
type: Class
has PCFID: 20061
has hierarchy ID: 5.3.1.2
subclass of: Initiate service delivery

Modify/revise and approve project plan
type: Class
has PCFID: 20062
has hierarchy ID: 5.3.1.3
subclass of: Initiate service delivery

Review customer business objectives
type: Class
has PCFID: 20063
has hierarchy ID: 5.3.1.4
subclass of: Initiate service delivery

Confirm environmental readiness
type: Class
has PCFID: 20064
has hierarchy ID: 5.3.1.5
subclass of: Initiate service delivery

Identify, select, and assign resources
type: Class
has PCFID: 20065
has hierarchy ID: 5.3.1.6
subclass of: Initiate service delivery

Establish people objectives
type: Class
has PCFID: 20066
has hierarchy ID: 5.3.1.6.1
subclass of: Identify, select, and assign resources

Establish engagement rules
type: Class
has PCFID: 20067
has hierarchy ID: 5.3.1.6.2
subclass of: Identify, select, and assign resources

Plan for service delivery
type: Class
has PCFID: 20068
has hierarchy ID: 5.3.1.7
subclass of: Initiate service delivery

Execute service delivery
type: Class
has PCFID: 20069
has hierarchy ID: 5.3.2
subclass of: Deliver service to customer

Analyze environment and customer needs
type: Class
has PCFID: 20070
has hierarchy ID: 5.3.2.1
subclass of: Execute service delivery

Define solution
type: Class
has PCFID: 20071
has hierarchy ID: 5.3.2.2
subclass of: Execute service delivery

Validate solution
type: Class
has PCFID: 20072
has hierarchy ID: 5.3.2.3
subclass of: Execute service delivery

Identify changes
type: Class
has PCFID: 20073
has hierarchy ID: 5.3.2.4
subclass of: Execute service delivery

Obtain approval to proceed
type: Class
has PCFID: 20074
has hierarchy ID: 5.3.2.5
subclass of: Execute service delivery

Make build/buy solution
type: Class
has PCFID: 20075
has hierarchy ID: 5.3.2.6
subclass of: Execute service delivery

Deploy solution
type: Class
has PCFID: 20076
has hierarchy ID: 5.3.2.7
subclass of: Execute service delivery

Complete service delivery
type: Class
has PCFID: 20077
has hierarchy ID: 5.3.3
subclass of: Deliver service to customer

Conduct service delivery/project review and evaluate success
type: Class
has PCFID: 20078
has hierarchy ID: 5.3.3.1
subclass of: Complete service delivery

Complete/finalize financial management activities
type: Class
has PCFID: 20079
has hierarchy ID: 5.3.3.2
subclass of: Complete service delivery

Confirm delivery according to contract terms
type: Class
has PCFID: 20080
has hierarchy ID: 5.3.3.3
subclass of: Complete service delivery

Release resources
type: Class
has PCFID: 20081
has hierarchy ID: 5.3.3.4
subclass of: Complete service delivery

Manage service delivery completion
type: Class
has PCFID: 20082
has hierarchy ID: 5.3.3.5
subclass of: Complete service delivery

Harvest knowledge
type: Class
has PCFID: 20083
has hierarchy ID: 5.3.3.6
subclass of: Complete service delivery

Archive records and update systems
type: Class
has PCFID: 20084
has hierarchy ID: 5.3.3.7
subclass of: Complete service delivery

Manage Customer Service
type: Class
has PCFID: 20085
has hierarchy ID: 6.0
subclass of: American Productivity and Quality Center

Develop customer care/customer service strategy
type: Class
has PCFID: 10378
has hierarchy ID: 6.1
subclass of: Manage Customer Service

Define customer service requirements across the enterprise
type: Class
has PCFID: 20086
has hierarchy ID: 6.1.1
subclass of: Develop customer care/customer service strategy

Define customer service experience
type: Class
has PCFID: 20087
has hierarchy ID: 6.1.2
subclass of: Develop customer care/customer service strategy

Define and manage customer service channel strategy
type: Class
has PCFID: 20088
has hierarchy ID: 6.1.3
subclass of: Develop customer care/customer service strategy

Define customer service policies and procedures
type: Class
has PCFID: 10382
has hierarchy ID: 6.1.4
subclass of: Develop customer care/customer service strategy

Establish target service level for each customer segment
type: Class
has PCFID: 10383
has hierarchy ID: 6.1.5
subclass of: Develop customer care/customer service strategy

Define warranty offering
type: Class
has PCFID: 20089
has hierarchy ID: 6.1.6
subclass of: Develop customer care/customer service strategy

Determine and document warranty policies
type: Class
has PCFID: 16893
has hierarchy ID: 6.1.6.1
subclass of: Define warranty offering

Create and manage warranty rules/claim codes for products
type: Class
has PCFID: 16890
has hierarchy ID: 6.1.6.2
subclass of: Define warranty offering

Agree warranty responsibilities with suppliers
type: Class
has PCFID: 20090
has hierarchy ID: 6.1.6.3
subclass of: Define warranty offering

Define warranty related offerings for customers
type: Class
has PCFID: 20091
has hierarchy ID: 6.1.6.4
subclass of: Define warranty offering

Communicate warranty policies and offerings
type: Class
has PCFID: 12673
has hierarchy ID: 6.1.6.5
subclass of: Define warranty offering

Develop recall strategy
type: Class
has PCFID: 20092
has hierarchy ID: 6.1.7
subclass of: Develop customer care/customer service strategy

Plan and manage customer service contacts
type: Class
has PCFID: 10379
has hierarchy ID: 6.2
subclass of: Manage Customer Service

Plan and manage customer service work force
type: Class
has PCFID: 10387
has hierarchy ID: 6.2.1
subclass of: Plan and manage customer service contacts

Forecast volume of customer service contacts
type: Class
has PCFID: 10390
has hierarchy ID: 6.2.1.1
subclass of: Plan and manage customer service work force

Schedule customer service work force
type: Class
has PCFID: 10391
has hierarchy ID: 6.2.1.2
subclass of: Plan and manage customer service work force

Track work force utilization
type: Class
has PCFID: 10392
has hierarchy ID: 6.2.1.3
subclass of: Plan and manage customer service work force

Monitor and evaluate quality of customer interactions with customer service representatives
type: Class
has PCFID: 10393
has hierarchy ID: 6.2.1.4
subclass of: Plan and manage customer service work force

Manage customer service problems, requests, and inquiries
type: Class
has PCFID: 10388
has hierarchy ID: 6.2.2
subclass of: Plan and manage customer service contacts

Receive customer problems, requests, and inquiries
type: Class
has PCFID: 10394
has hierarchy ID: 6.2.2.1
subclass of: Manage customer service problems, requests, and inquiries

Analyze problems, requests, and inquiries
type: Class
has PCFID: 13482
has hierarchy ID: 6.2.2.2
subclass of: Manage customer service problems, requests, and inquiries

Resolve customer problems, requests, and inquiries
type: Class
has PCFID: 10395
has hierarchy ID: 6.2.2.3
subclass of: Manage customer service problems, requests, and inquiries

Respond to customer problems, requests, and inquiries
type: Class
has PCFID: 10396
has hierarchy ID: 6.2.2.4
subclass of: Manage customer service problems, requests, and inquiries

Identify and capture upsell/cross-sell opportunities
type: Class
has PCFID: 16928
has hierarchy ID: 6.2.2.5
subclass of: Manage customer service problems, requests, and inquiries

Deliver opportunity to sales team
type: Class
has PCFID: 16937
has hierarchy ID: 6.2.2.6
subclass of: Manage customer service problems, requests, and inquiries

Manage customer complaints
type: Class
has PCFID: 10389
has hierarchy ID: 6.2.3
subclass of: Plan and manage customer service contacts

Receive customer complaints
type: Class
has PCFID: 10397
has hierarchy ID: 6.2.3.1
subclass of: Manage customer complaints

Route customer complaints
type: Class
has PCFID: 10398
has hierarchy ID: 6.2.3.2
subclass of: Manage customer complaints

Resolve customer complaints
type: Class
has PCFID: 10399
has hierarchy ID: 6.2.3.3
subclass of: Manage customer complaints

Respond to customer complaints
type: Class
has PCFID: 10400
has hierarchy ID: 6.2.3.4
subclass of: Manage customer complaints

Analyze customer complaints and response/redressal
type: Class
has PCFID: 19072
has hierarchy ID: 6.2.3.5
subclass of: Manage customer complaints

Process returns
type: Class
has PCFID: 20094
has hierarchy ID: 6.2.4
subclass of: Plan and manage customer service contacts

Authorize return
type: Class
has PCFID: 10364
has hierarchy ID: 6.2.4.1
subclass of: Process returns

Process return and record reason
type: Class
has PCFID: 20095
has hierarchy ID: 6.2.4.2
subclass of: Process returns

Report incidents and risks to regulatory bodies
type: Class
has PCFID: 12840
has hierarchy ID: 6.2.5
subclass of: Plan and manage customer service contacts

Service products after sales
type: Class
has PCFID: 12658
has hierarchy ID: 6.3
subclass of: Manage Customer Service

Process warranty claims
type: Class
has PCFID: 12669
has hierarchy ID: 6.3.1
subclass of: Service products after sales

Receive warranty claim
type: Class
has PCFID: 20096
has hierarchy ID: 6.3.1.1
subclass of: Process warranty claims

Validate warranty claim
type: Class
has PCFID: 12671
has hierarchy ID: 6.3.1.2
subclass of: Process warranty claims

Investigate warranty issues
type: Class
has PCFID: 20097
has hierarchy ID: 6.3.1.3
subclass of: Process warranty claims

Define issue
type: Class
has PCFID: 20098
has hierarchy ID: 6.3.1.3.1
subclass of: Investigate warranty issues

Investigate issue/perform root cause analysis
type: Class
has PCFID: 20099
has hierarchy ID: 6.3.1.3.2
subclass of: Investigate warranty issues

Receive investigation result/recommendation for corrective action
type: Class
has PCFID: 20100
has hierarchy ID: 6.3.1.3.3
subclass of: Investigate warranty issues

Determine responsible party
type: Class
has PCFID: 20101
has hierarchy ID: 6.3.1.4
subclass of: Process warranty claims

Manage preauthorizations
type: Class
has PCFID: 20102
has hierarchy ID: 6.3.1.5
subclass of: Process warranty claims

Approve or reject warranty claim
type: Class
has PCFID: 12668
has hierarchy ID: 6.3.1.6
subclass of: Process warranty claims

Notify originator of approve/reject decision
type: Class
has PCFID: 20103
has hierarchy ID: 6.3.1.7
subclass of: Process warranty claims

Authorize payment
type: Class
has PCFID: 20104
has hierarchy ID: 6.3.1.8
subclass of: Process warranty claims

Close claim
type: Class
has PCFID: 20105
has hierarchy ID: 6.3.1.9
subclass of: Process warranty claims

Reconcile warranty transaction disposition
type: Class
has PCFID: 12667
has hierarchy ID: 6.3.1.10
subclass of: Process warranty claims

Manage supplier recovery
type: Class
has PCFID: 20106
has hierarchy ID: 6.3.2
subclass of: Service products after sales

Create supplier recovery claims
type: Class
has PCFID: 20107
has hierarchy ID: 6.3.2.1
subclass of: Manage supplier recovery

Negotiate recoveries with suppliers
type: Class
has PCFID: 20108
has hierarchy ID: 6.3.2.2
subclass of: Manage supplier recovery

Service products
type: Class
has PCFID: 10218
has hierarchy ID: 6.3.3
subclass of: Service products after sales

Identify and schedule resources to meet service requirements
type: Class
has PCFID: 10321
has hierarchy ID: 6.3.3.1
subclass of: Service products

Create resourcing plan and schedule
type: Class
has PCFID: 10327
has hierarchy ID: 6.3.3.1.1
subclass of: Identify and schedule resources to meet service requirements

Create service order fulfillment schedule
type: Class
has PCFID: 10328
has hierarchy ID: 6.3.3.1.2
subclass of: Identify and schedule resources to meet service requirements

Provide service to specific customers
type: Class
has PCFID: 10322
has hierarchy ID: 6.3.3.2
subclass of: Service products

Organize daily service order fulfillment schedule
type: Class
has PCFID: 10330
has hierarchy ID: 6.3.3.2.1
subclass of: Provide service to specific customers

Execute product repair
type: Class
has PCFID: 10331
has hierarchy ID: 6.3.3.2.2
subclass of: Provide service to specific customers

Manage service order fulfillment
type: Class
has PCFID: 10332
has hierarchy ID: 6.3.3.2.3
subclass of: Provide service to specific customers

Ensure quality of service
type: Class
has PCFID: 10323
has hierarchy ID: 6.3.3.3
subclass of: Service products

Identify completed service orders for feedback
type: Class
has PCFID: 10334
has hierarchy ID: 6.3.3.3.1
subclass of: Ensure quality of service

Identify incomplete service orders and service failures
type: Class
has PCFID: 10335
has hierarchy ID: 6.3.3.3.2
subclass of: Ensure quality of service

Solicit customer feedback on services delivered
type: Class
has PCFID: 10336
has hierarchy ID: 6.3.3.3.3
subclass of: Ensure quality of service

Process customer feedback on services delivered
type: Class
has PCFID: 10337
has hierarchy ID: 6.3.3.3.4
subclass of: Ensure quality of service

Salvage or repair returned products
type: Class
has PCFID: 20109
has hierarchy ID: 6.3.4
subclass of: Service products after sales

Perform salvage activities
type: Class
has PCFID: 10366
has hierarchy ID: 6.3.4.1
subclass of: Salvage or repair returned products

Manage repair/refurbishment and return to customer/stock
type: Class
has PCFID: 14195
has hierarchy ID: 6.3.4.2
subclass of: Salvage or repair returned products

Manage product recalls and regulatory audits
type: Class
has PCFID: 20110
has hierarchy ID: 6.4
subclass of: Manage Customer Service

Initiate recall
type: Class
has PCFID: 20111
has hierarchy ID: 6.4.1
subclass of: Manage product recalls and regulatory audits

Assess the likelihood and consequences of occurrence of any hazards
type: Class
has PCFID: 20112
has hierarchy ID: 6.4.2
subclass of: Manage product recalls and regulatory audits

Manage recall related communications
type: Class
has PCFID: 20113
has hierarchy ID: 6.4.3
subclass of: Manage product recalls and regulatory audits

Submit regulatory reports
type: Class
has PCFID: 20114
has hierarchy ID: 6.4.4
subclass of: Manage product recalls and regulatory audits

Monitor and audit recall effectiveness
type: Class
has PCFID: 20115
has hierarchy ID: 6.4.5
subclass of: Manage product recalls and regulatory audits

Manage recall termination
type: Class
has PCFID: 20116
has hierarchy ID: 6.4.6
subclass of: Manage product recalls and regulatory audits

Evaluate customer service operations and customer satisfaction
type: Class
has PCFID: 10380
has hierarchy ID: 6.5
subclass of: Manage Customer Service

Measure customer satisfaction with customer problems, requests, and inquiries handling
type: Class
has PCFID: 10401
has hierarchy ID: 6.5.1
subclass of: Evaluate customer service operations and customer satisfaction

Solicit customer feedback on customer service experience
type: Class
has PCFID: 11687
has hierarchy ID: 6.5.1.1
subclass of: Measure customer satisfaction with customer problems, requests, and inquiries handling

Analyze customer service data and identify improvement opportunities
type: Class
has PCFID: 11688
has hierarchy ID: 6.5.1.2
subclass of: Measure customer satisfaction with customer problems, requests, and inquiries handling

Provide customer feedback to product management on customer service experience
type: Class
has PCFID: 18126
has hierarchy ID: 6.5.1.3
subclass of: Measure customer satisfaction with customer problems, requests, and inquiries handling

Measure customer satisfaction with customer- complaint handling and resolution
type: Class
has PCFID: 10402
has hierarchy ID: 6.5.2
subclass of: Evaluate customer service operations and customer satisfaction

Solicit customer feedback on complaint handling and resolution
type: Class
has PCFID: 11236
has hierarchy ID: 6.5.2.1
subclass of: Measure customer satisfaction with customer- complaint handling and resolution

Analyze customer complaint data and identify improvement opportunities
type: Class
has PCFID: 11237
has hierarchy ID: 6.5.2.2
subclass of: Measure customer satisfaction with customer- complaint handling and resolution

Identify common customer complaints
type: Class
has PCFID: 11689
has hierarchy ID: 6.5.2.3
subclass of: Measure customer satisfaction with customer- complaint handling and resolution

Measure customer satisfaction with products and services
type: Class
has PCFID: 10403
has hierarchy ID: 6.5.3
subclass of: Evaluate customer service operations and customer satisfaction

Gather and solicit post-sale customer feedback on products and services
type: Class
has PCFID: 11238
has hierarchy ID: 6.5.3.1
subclass of: Measure customer satisfaction with products and services

Solicit post-sale customer feedback on ad effectiveness
type: Class
has PCFID: 11239
has hierarchy ID: 6.5.3.2
subclass of: Measure customer satisfaction with products and services

Solicit customer feedback on cross-channel experience
type: Class
has PCFID: 20117
has hierarchy ID: 6.5.3.3
subclass of: Measure customer satisfaction with products and services

Analyze product and service satisfaction data and identify improvement opportunities
type: Class
has PCFID: 11240
has hierarchy ID: 6.5.3.4
subclass of: Measure customer satisfaction with products and services

Provide feedback and insights to appropriate teams (product design/development, marketing, manufacturing)
type: Class
has PCFID: 11241
has hierarchy ID: 6.5.3.5
subclass of: Measure customer satisfaction with products and services

Evaluate and manage warranty performance
type: Class
has PCFID: 12672
has hierarchy ID: 6.5.4
subclass of: Evaluate customer service operations and customer satisfaction

Measure customer satisfaction with warranty handling and resolution
type: Class
has PCFID: 20118
has hierarchy ID: 6.5.4.1
subclass of: Evaluate and manage warranty performance

Monitor and report on warranty management metrics
type: Class
has PCFID: 12676
has hierarchy ID: 6.5.4.2
subclass of: Evaluate and manage warranty performance

Identify improvement opportunities
type: Class
has PCFID: 20119
has hierarchy ID: 6.5.4.3
subclass of: Evaluate and manage warranty performance

Identify opportunities to eliminate warranty waste
type: Class
has PCFID: 12674
has hierarchy ID: 6.5.4.4
subclass of: Evaluate and manage warranty performance

Investigate fraudulent claims
type: Class
has PCFID: 20120
has hierarchy ID: 6.5.4.5
subclass of: Evaluate and manage warranty performance

Evaluate recall performance
type: Class
has PCFID: 20121
has hierarchy ID: 6.5.5
subclass of: Evaluate customer service operations and customer satisfaction

Develop and Manage Human Capital
type: Class
has PCFID: 10007
has hierarchy ID: 7.0
subclass of: American Productivity and Quality Center

Develop and manage human resources planning, policies, and strategies
type: Class
has PCFID: 17043
has hierarchy ID: 7.1
subclass of: Develop and Manage Human Capital

Develop human resources strategy
type: Class
has PCFID: 17044
has hierarchy ID: 7.1.1
subclass of: Develop and manage human resources planning, policies, and strategies

Identify strategic HR needs
type: Class
has PCFID: 10418
has hierarchy ID: 7.1.1.1
subclass of: Develop human resources strategy

Define HR and business function roles and accountability
type: Class
has PCFID: 10419
has hierarchy ID: 7.1.1.2
subclass of: Develop human resources strategy

Determine HR costs
type: Class
has PCFID: 10420
has hierarchy ID: 7.1.1.3
subclass of: Develop human resources strategy

Establish HR measures
type: Class
has PCFID: 10421
has hierarchy ID: 7.1.1.4
subclass of: Develop human resources strategy

Communicate HR strategies
type: Class
has PCFID: 10422
has hierarchy ID: 7.1.1.5
subclass of: Develop human resources strategy

Develop strategy for HR systems/technologies/tools
type: Class
has PCFID: 10432
has hierarchy ID: 7.1.1.6
subclass of: Develop human resources strategy

Develop and implement workforce strategy and policies
type: Class
has PCFID: 17045
has hierarchy ID: 7.1.2
subclass of: Develop and manage human resources planning, policies, and strategies

Gather skill requirements according to corporate strategy and market environment
type: Class
has PCFID: 10423
has hierarchy ID: 7.1.2.1
subclass of: Develop and implement workforce strategy and policies

Plan employee resourcing requirements per business unit/organization
type: Class
has PCFID: 10424
has hierarchy ID: 7.1.2.2
subclass of: Develop and implement workforce strategy and policies

Develop compensation plan
type: Class
has PCFID: 10425
has hierarchy ID: 7.1.2.3
subclass of: Develop and implement workforce strategy and policies

Establish incentive plan
type: Class
has PCFID: 10210
has hierarchy ID: 7.1.2.3.1
subclass of: Develop compensation plan

Develop succession plan
type: Class
has PCFID: 10426
has hierarchy ID: 7.1.2.4
subclass of: Develop and implement workforce strategy and policies

Develop high performers/leadership programs
type: Class
has PCFID: 16938
has hierarchy ID: 7.1.2.5
subclass of: Develop and implement workforce strategy and policies

Develop employee diversity plan
type: Class
has PCFID: 10427
has hierarchy ID: 7.1.2.6
subclass of: Develop and implement workforce strategy and policies

Develop training program
type: Class
has PCFID: 11622
has hierarchy ID: 7.1.2.7
subclass of: Develop and implement workforce strategy and policies

Develop recruitment program
type: Class
has PCFID: 11623
has hierarchy ID: 7.1.2.8
subclass of: Develop and implement workforce strategy and policies

Develop other HR programs
type: Class
has PCFID: 10428
has hierarchy ID: 7.1.2.9
subclass of: Develop and implement workforce strategy and policies

Develop HR policies
type: Class
has PCFID: 10429
has hierarchy ID: 7.1.2.10
subclass of: Develop and implement workforce strategy and policies

Administer HR policies
type: Class
has PCFID: 10430
has hierarchy ID: 7.1.2.11
subclass of: Develop and implement workforce strategy and policies

Plan employee benefits
type: Class
has PCFID: 10431
has hierarchy ID: 7.1.2.12
subclass of: Develop and implement workforce strategy and policies

Develop workforce strategy models
type: Class
has PCFID: 10433
has hierarchy ID: 7.1.2.13
subclass of: Develop and implement workforce strategy and policies

Implement workforce strategy models
type: Class
has PCFID: 20122
has hierarchy ID: 7.1.2.14
subclass of: Develop and implement workforce strategy and policies

Monitor and update strategy, plans, and policies
type: Class
has PCFID: 10417
has hierarchy ID: 7.1.3
subclass of: Develop and manage human resources planning, policies, and strategies

Measure realization of objectives
type: Class
has PCFID: 10434
has hierarchy ID: 7.1.3.1
subclass of: Monitor and update strategy, plans, and policies

Measure contribution to business strategy
type: Class
has PCFID: 10435
has hierarchy ID: 7.1.3.2
subclass of: Monitor and update strategy, plans, and policies

Communicate plans and provide updates to stakeholders
type: Class
has PCFID: 10436
has hierarchy ID: 7.1.3.3
subclass of: Monitor and update strategy, plans, and policies

Review and revise HR plans
type: Class
has PCFID: 10438
has hierarchy ID: 7.1.3.4
subclass of: Monitor and update strategy, plans, and policies

Develop competency management models
type: Class
has PCFID: 17046
has hierarchy ID: 7.1.4
subclass of: Develop and manage human resources planning, policies, and strategies

Recruit, source, and select employees
type: Class
has PCFID: 10410
has hierarchy ID: 7.2
subclass of: Develop and Manage Human Capital

Manage employee requisitions
type: Class
has PCFID: 10439
has hierarchy ID: 7.2.1
subclass of: Recruit, source, and select employees

Align staffing plan to work force plan and business unit strategies/resource needs
type: Class
has PCFID: 10445
has hierarchy ID: 7.2.1.1
subclass of: Manage employee requisitions

Develop and maintain job descriptions
type: Class
has PCFID: 10447
has hierarchy ID: 7.2.1.2
subclass of: Manage employee requisitions

Open job requisitions
type: Class
has PCFID: 10446
has hierarchy ID: 7.2.1.3
subclass of: Manage employee requisitions

Post job requisitions
type: Class
has PCFID: 10448
has hierarchy ID: 7.2.1.4
subclass of: Manage employee requisitions

Modify job requisitions
type: Class
has PCFID: 10450
has hierarchy ID: 7.2.1.5
subclass of: Manage employee requisitions

Notify hiring manager
type: Class
has PCFID: 10451
has hierarchy ID: 7.2.1.6
subclass of: Manage employee requisitions

Manage requisition dates
type: Class
has PCFID: 10452
has hierarchy ID: 7.2.1.7
subclass of: Manage employee requisitions

Recruit/Source candidates
type: Class
has PCFID: 10440
has hierarchy ID: 7.2.2
subclass of: Recruit, source, and select employees

Determine recruitment methods and channels
type: Class
has PCFID: 10453
has hierarchy ID: 7.2.2.1
subclass of: Recruit/Source candidates

Perform recruiting activities/events
type: Class
has PCFID: 10454
has hierarchy ID: 7.2.2.2
subclass of: Recruit/Source candidates

Manage recruitment vendors
type: Class
has PCFID: 10455
has hierarchy ID: 7.2.2.3
subclass of: Recruit/Source candidates

Manage employee referral programs
type: Class
has PCFID: 17047
has hierarchy ID: 7.2.2.4
subclass of: Recruit/Source candidates

Manage recruitment channels
type: Class
has PCFID: 17048
has hierarchy ID: 7.2.2.5
subclass of: Recruit/Source candidates

Screen and select candidates
type: Class
has PCFID: 20123
has hierarchy ID: 7.2.3
subclass of: Recruit, source, and select employees

Identify and deploy candidate selection tools
type: Class
has PCFID: 10456
has hierarchy ID: 7.2.3.1
subclass of: Screen and select candidates

Interview candidates
type: Class
has PCFID: 10457
has hierarchy ID: 7.2.3.2
subclass of: Screen and select candidates

Test candidates
type: Class
has PCFID: 10458
has hierarchy ID: 7.2.3.3
subclass of: Screen and select candidates

Select and reject candidates
type: Class
has PCFID: 10459
has hierarchy ID: 7.2.3.4
subclass of: Screen and select candidates

Manage new hire/re-hire
type: Class
has PCFID: 10443
has hierarchy ID: 7.2.4
subclass of: Recruit, source, and select employees

Draw up and make offer
type: Class
has PCFID: 10463
has hierarchy ID: 7.2.4.1
subclass of: Manage new hire/re-hire

Negotiate offer
type: Class
has PCFID: 10464
has hierarchy ID: 7.2.4.2
subclass of: Manage new hire/re-hire

Hire candidate
type: Class
has PCFID: 10465
has hierarchy ID: 7.2.4.3
subclass of: Manage new hire/re-hire

Manage applicant information
type: Class
has PCFID: 10444
has hierarchy ID: 7.2.5
subclass of: Recruit, source, and select employees

Obtain candidate background information
type: Class
has PCFID: 10460
has hierarchy ID: 7.2.5.1
subclass of: Manage applicant information

Create applicant record
type: Class
has PCFID: 10466
has hierarchy ID: 7.2.5.2
subclass of: Manage applicant information

Manage/track applicant data
type: Class
has PCFID: 10467
has hierarchy ID: 7.2.5.3
subclass of: Manage applicant information

Complete position classification and level of experience
type: Class
has PCFID: 20124
has hierarchy ID: 7.2.5.3.1
subclass of: Manage/track applicant data

Archive and retain records of non- hires
type: Class
has PCFID: 10468
has hierarchy ID: 7.2.5.4
subclass of: Manage applicant information

Develop and counsel employees
type: Class
has PCFID: 10411
has hierarchy ID: 7.3
subclass of: Develop and Manage Human Capital

Manage employee orientation and deployment
type: Class
has PCFID: 10469
has hierarchy ID: 7.3.1
subclass of: Develop and counsel employees

Create/maintain employee on-boarding program
type: Class
has PCFID: 10474
has hierarchy ID: 7.3.1.1
subclass of: Manage employee orientation and deployment

Evaluate the effectiveness of the employee on-boarding program
type: Class
has PCFID: 11243
has hierarchy ID: 7.3.1.2
subclass of: Manage employee orientation and deployment

Execute onboarding program
type: Class
has PCFID: 17050
has hierarchy ID: 7.3.1.3
subclass of: Manage employee orientation and deployment

Manage employee performance
type: Class
has PCFID: 10470
has hierarchy ID: 7.3.2
subclass of: Develop and counsel employees

Define employee performance objectives
type: Class
has PCFID: 10479
has hierarchy ID: 7.3.2.1
subclass of: Manage employee performance

Review, appraise, and manage employee performance
type: Class
has PCFID: 10480
has hierarchy ID: 7.3.2.2
subclass of: Manage employee performance

Evaluate and review performance program
type: Class
has PCFID: 10481
has hierarchy ID: 7.3.2.3
subclass of: Manage employee performance

Manage employee development
type: Class
has PCFID: 10472
has hierarchy ID: 7.3.3
subclass of: Develop and counsel employees

Define employee development guidelines
type: Class
has PCFID: 10487
has hierarchy ID: 7.3.3.1
subclass of: Manage employee development

Develop employee career plans and career paths
type: Class
has PCFID: 10488
has hierarchy ID: 7.3.3.2
subclass of: Manage employee development

Manage employee skill and competency development
type: Class
has PCFID: 17051
has hierarchy ID: 7.3.3.3
subclass of: Manage employee development

Develop and train employees
type: Class
has PCFID: 10473
has hierarchy ID: 7.3.4
subclass of: Develop and counsel employees

Align employee with organization development needs
type: Class
has PCFID: 10490
has hierarchy ID: 7.3.4.1
subclass of: Develop and train employees

Define employee competencies
type: Class
has PCFID: 16940
has hierarchy ID: 7.3.4.2
subclass of: Develop and train employees

Align learning programs with competencies
type: Class
has PCFID: 10491
has hierarchy ID: 7.3.4.3
subclass of: Develop and train employees

Establish training needs by analysis of required and available skills
type: Class
has PCFID: 10492
has hierarchy ID: 7.3.4.4
subclass of: Develop and train employees

Develop, conduct, and manage employee and/or management training programs
type: Class
has PCFID: 10493
has hierarchy ID: 7.3.4.5
subclass of: Develop and train employees

Manage examinations and certifications
type: Class
has PCFID: 20125
has hierarchy ID: 7.3.4.6
subclass of: Develop and train employees

Liaise with external certification authorities
type: Class
has PCFID: 20126
has hierarchy ID: 7.3.4.6.1
subclass of: Manage examinations and certifications

Administer certification tests
type: Class
has PCFID: 20127
has hierarchy ID: 7.3.4.6.2
subclass of: Manage examinations and certifications

Appraise experience qualifications
type: Class
has PCFID: 20128
has hierarchy ID: 7.3.4.6.3
subclass of: Manage examinations and certifications

Administer certificate issue and maintenance
type: Class
has PCFID: 20129
has hierarchy ID: 7.3.4.6.4
subclass of: Manage examinations and certifications

Manage employee relations
type: Class
has PCFID: 17052
has hierarchy ID: 7.4
subclass of: Develop and Manage Human Capital

Manage labor relations
type: Class
has PCFID: 10483
has hierarchy ID: 7.4.1
subclass of: Manage employee relations

Manage collective bargaining process
type: Class
has PCFID: 10484
has hierarchy ID: 7.4.2
subclass of: Manage employee relations

Manage labor management partnerships
type: Class
has PCFID: 10485
has hierarchy ID: 7.4.3
subclass of: Manage employee relations

Manage employee grievances
type: Class
has PCFID: 10531
has hierarchy ID: 7.4.4
subclass of: Manage employee relations

Reward and retain employees
type: Class
has PCFID: 10412
has hierarchy ID: 7.5
subclass of: Develop and Manage Human Capital

Develop and manage reward, recognition, and motivation programs
type: Class
has PCFID: 10494
has hierarchy ID: 7.5.1
subclass of: Reward and retain employees

Develop salary/compensation structure and plan
type: Class
has PCFID: 10498
has hierarchy ID: 7.5.1.1
subclass of: Develop and manage reward, recognition, and motivation programs

Develop benefits and reward plan
type: Class
has PCFID: 10499
has hierarchy ID: 7.5.1.2
subclass of: Develop and manage reward, recognition, and motivation programs

Perform competitive analysis of benefit and rewards
type: Class
has PCFID: 10500
has hierarchy ID: 7.5.1.3
subclass of: Develop and manage reward, recognition, and motivation programs

Identify compensation requirements based on financial, benefits, and HR policies
type: Class
has PCFID: 10501
has hierarchy ID: 7.5.1.4
subclass of: Develop and manage reward, recognition, and motivation programs

Administer compensation and rewards to employees
type: Class
has PCFID: 10502
has hierarchy ID: 7.5.1.5
subclass of: Develop and manage reward, recognition, and motivation programs

Reward and motivate employees
type: Class
has PCFID: 10503
has hierarchy ID: 7.5.1.6
subclass of: Develop and manage reward, recognition, and motivation programs

Manage and administer benefits
type: Class
has PCFID: 10495
has hierarchy ID: 7.5.2
subclass of: Reward and retain employees

Deliver employee benefits program
type: Class
has PCFID: 10504
has hierarchy ID: 7.5.2.1
subclass of: Manage and administer benefits

Administer benefit enrollment
type: Class
has PCFID: 10505
has hierarchy ID: 7.5.2.2
subclass of: Manage and administer benefits

Process claims
type: Class
has PCFID: 10506
has hierarchy ID: 7.5.2.3
subclass of: Manage and administer benefits

Perform benefit reconciliation
type: Class
has PCFID: 10507
has hierarchy ID: 7.5.2.4
subclass of: Manage and administer benefits

Manage employee assistance and retention
type: Class
has PCFID: 20131
has hierarchy ID: 7.5.3
subclass of: Reward and retain employees

Deliver programs to support work/life balance for employees
type: Class
has PCFID: 10508
has hierarchy ID: 7.5.3.1
subclass of: Manage employee assistance and retention

Develop family support systems
type: Class
has PCFID: 10509
has hierarchy ID: 7.5.3.2
subclass of: Manage employee assistance and retention

Review retention and motivation indicators
type: Class
has PCFID: 10510
has hierarchy ID: 7.5.3.3
subclass of: Manage employee assistance and retention

Review compensation plan
type: Class
has PCFID: 10511
has hierarchy ID: 7.5.3.4
subclass of: Manage employee assistance and retention

Administer payroll
type: Class
has PCFID: 10497
has hierarchy ID: 7.5.4
subclass of: Reward and retain employees

Redeploy and retire employees
type: Class
has PCFID: 10413
has hierarchy ID: 7.6
subclass of: Develop and Manage Human Capital

Manage promotion and demotion process
type: Class
has PCFID: 10512
has hierarchy ID: 7.6.1
subclass of: Redeploy and retire employees

Manage separation
type: Class
has PCFID: 10513
has hierarchy ID: 7.6.2
subclass of: Redeploy and retire employees

Manage retirement
type: Class
has PCFID: 10514
has hierarchy ID: 7.6.3
subclass of: Redeploy and retire employees

Manage leave of absence
type: Class
has PCFID: 10515
has hierarchy ID: 7.6.4
subclass of: Redeploy and retire employees

Develop and implement employee outplacement
type: Class
has PCFID: 10516
has hierarchy ID: 7.6.5
subclass of: Redeploy and retire employees

Manage workforce scheduling
type: Class
has PCFID: 20132
has hierarchy ID: 7.6.6
subclass of: Redeploy and retire employees

Receive required resources/skills and capabilities
type: Class
has PCFID: 20133
has hierarchy ID: 7.6.6.1
subclass of: Manage workforce scheduling

Manage resource deployment
type: Class
has PCFID: 10517
has hierarchy ID: 7.6.6.2
subclass of: Manage workforce scheduling

Relocate employees and manage assignments
type: Class
has PCFID: 17055
has hierarchy ID: 7.6.7
subclass of: Redeploy and retire employees

Manage expatriates
type: Class
has PCFID: 10520
has hierarchy ID: 7.6.7.1
subclass of: Relocate employees and manage assignments

Manage employee information and analytics
type: Class
has PCFID: 20134
has hierarchy ID: 7.7
subclass of: Develop and Manage Human Capital

Manage reporting processes
type: Class
has PCFID: 10522
has hierarchy ID: 7.7.1
subclass of: Manage employee information and analytics

Manage employee inquiry process
type: Class
has PCFID: 10523
has hierarchy ID: 7.7.2
subclass of: Manage employee information and analytics

Manage and maintain employee data
type: Class
has PCFID: 10524
has hierarchy ID: 7.7.3
subclass of: Manage employee information and analytics

Manage human resource information systems HRIS
type: Class
has PCFID: 10525
has hierarchy ID: 7.7.4
subclass of: Manage employee information and analytics

Develop and manage employee metrics
type: Class
has PCFID: 10526
has hierarchy ID: 7.7.5
subclass of: Manage employee information and analytics

Develop and manage time and attendance systems
type: Class
has PCFID: 10527
has hierarchy ID: 7.7.6
subclass of: Manage employee information and analytics

Manage/Collect employee suggestions and perform employee research
type: Class
has PCFID: 10530
has hierarchy ID: 7.7.7
subclass of: Manage employee information and analytics

Manage employee communication
type: Class
has PCFID: 17057
has hierarchy ID: 7.8
subclass of: Develop and Manage Human Capital

Develop employee communication plan
type: Class
has PCFID: 10529
has hierarchy ID: 7.8.1
subclass of: Manage employee communication

Conduct employee engagement surveys
type: Class
has PCFID: 16944
has hierarchy ID: 7.8.2
subclass of: Manage employee communication

Deliver employee communications
type: Class
has PCFID: 10532
has hierarchy ID: 7.9
subclass of: Develop and Manage Human Capital

Manage Information Technology (IT)
type: Class
has PCFID: 10008
has hierarchy ID: 8.0
subclass of: American Productivity and Quality Center

Manage the business of information technology
type: Class
has PCFID: 10563
has hierarchy ID: 8.1
subclass of: Manage Information Technology (IT)

Develop the enterprise IT strategy
type: Class
has PCFID: 10570
has hierarchy ID: 8.1.1
subclass of: Manage the business of information technology

Build strategic intelligence
type: Class
has PCFID: 10603
has hierarchy ID: 8.1.1.1
subclass of: Develop the enterprise IT strategy

Identify long-term IT needs of the enterprise in collaboration with stakeholders
type: Class
has PCFID: 10604
has hierarchy ID: 8.1.1.2
subclass of: Develop the enterprise IT strategy

Define strategic standards, guidelines, and principles
type: Class
has PCFID: 10605
has hierarchy ID: 8.1.1.3
subclass of: Develop the enterprise IT strategy

Define and establish IT architecture and development standards
type: Class
has PCFID: 10606
has hierarchy ID: 8.1.1.4
subclass of: Develop the enterprise IT strategy

Define strategic vendors for IT components
type: Class
has PCFID: 10607
has hierarchy ID: 8.1.1.5
subclass of: Develop the enterprise IT strategy

Establish IT governance organization and processes
type: Class
has PCFID: 10608
has hierarchy ID: 8.1.1.6
subclass of: Develop the enterprise IT strategy

Build strategic roadmap to develop IT capabilities in support of business objectives
type: Class
has PCFID: 10609
has hierarchy ID: 8.1.1.7
subclass of: Develop the enterprise IT strategy

Define the enterprise architecture
type: Class
has PCFID: 10571
has hierarchy ID: 8.1.2
subclass of: Manage the business of information technology

Establish the current and future enterprise architecture definition
type: Class
has PCFID: 10611
has hierarchy ID: 8.1.2.1
subclass of: Define the enterprise architecture

Confirm enterprise architecture maintenance approach
type: Class
has PCFID: 10612
has hierarchy ID: 8.1.2.2
subclass of: Define the enterprise architecture

Maintain the relevance of the enterprise architecture
type: Class
has PCFID: 10613
has hierarchy ID: 8.1.2.3
subclass of: Define the enterprise architecture

Act as clearinghouse for IT research and innovation
type: Class
has PCFID: 10614
has hierarchy ID: 8.1.2.4
subclass of: Define the enterprise architecture

Govern the enterprise architecture
type: Class
has PCFID: 10615
has hierarchy ID: 8.1.2.5
subclass of: Define the enterprise architecture

Manage the IT portfolio
type: Class
has PCFID: 10572
has hierarchy ID: 8.1.3
subclass of: Manage the business of information technology

Establish the IT portfolio
type: Class
has PCFID: 10616
has hierarchy ID: 8.1.3.1
subclass of: Manage the IT portfolio

Analyze and evaluate the value of the IT portfolio for the enterprise
type: Class
has PCFID: 10617
has hierarchy ID: 8.1.3.2
subclass of: Manage the IT portfolio

Provision resources in accordance with strategic priorities
type: Class
has PCFID: 10618
has hierarchy ID: 8.1.3.3
subclass of: Manage the IT portfolio

Perform IT research and innovation
type: Class
has PCFID: 10573
has hierarchy ID: 8.1.4
subclass of: Manage the business of information technology

Research technologies to innovate IT services and solutions
type: Class
has PCFID: 10620
has hierarchy ID: 8.1.4.1
subclass of: Perform IT research and innovation

Transition viable technologies for IT services and solutions development
type: Class
has PCFID: 10621
has hierarchy ID: 8.1.4.2
subclass of: Perform IT research and innovation

Evaluate and communicate IT business value and performance
type: Class
has PCFID: 10575
has hierarchy ID: 8.1.5
subclass of: Manage the business of information technology

Establish and monitor key performance indicators
type: Class
has PCFID: 10625
has hierarchy ID: 8.1.5.1
subclass of: Evaluate and communicate IT business value and performance

Evaluate IT plan performance
type: Class
has PCFID: 10626
has hierarchy ID: 8.1.5.2
subclass of: Evaluate and communicate IT business value and performance

Communicate IT value
type: Class
has PCFID: 10627
has hierarchy ID: 8.1.5.3
subclass of: Evaluate and communicate IT business value and performance

Develop and manage IT customer relationships
type: Class
has PCFID: 10564
has hierarchy ID: 8.2
subclass of: Manage Information Technology (IT)

Develop IT services and solutions strategy
type: Class
has PCFID: 10578
has hierarchy ID: 8.2.1
subclass of: Develop and manage IT customer relationships

Research IT services and solutions to address business and user requirements
type: Class
has PCFID: 11244
has hierarchy ID: 8.2.1.1
subclass of: Develop IT services and solutions strategy

Translate business and user requirements into IT services and solutions requirements
type: Class
has PCFID: 11245
has hierarchy ID: 8.2.1.2
subclass of: Develop IT services and solutions strategy

Formulate IT services and solutions strategic initiatives
type: Class
has PCFID: 11246
has hierarchy ID: 8.2.1.3
subclass of: Develop IT services and solutions strategy

Coordinate strategies with internal stakeholders to ensure alignment
type: Class
has PCFID: 11247
has hierarchy ID: 8.2.1.4
subclass of: Develop IT services and solutions strategy

Evaluate and select IT services and solutions strategic initiatives
type: Class
has PCFID: 11248
has hierarchy ID: 8.2.1.5
subclass of: Develop IT services and solutions strategy

Develop and manage IT service levels
type: Class
has PCFID: 10579
has hierarchy ID: 8.2.2
subclass of: Develop and manage IT customer relationships

Create and maintain the IT services and solutions catalog
type: Class
has PCFID: 10640
has hierarchy ID: 8.2.2.1
subclass of: Develop and manage IT service levels

Establish and maintain business and IT service-level agreements
type: Class
has PCFID: 10641
has hierarchy ID: 8.2.2.2
subclass of: Develop and manage IT service levels

Evaluate and report service-level attainment results
type: Class
has PCFID: 10642
has hierarchy ID: 8.2.2.3
subclass of: Develop and manage IT service levels

Communicate business and IT service-level improvement opportunities
type: Class
has PCFID: 10643
has hierarchy ID: 8.2.2.4
subclass of: Develop and manage IT service levels

Perform demand-side management (DSM) for IT services
type: Class
has PCFID: 10580
has hierarchy ID: 8.2.3
subclass of: Develop and manage IT customer relationships

Analyze IT services and solutions consumption and usage
type: Class
has PCFID: 10644
has hierarchy ID: 8.2.3.1
subclass of: Perform demand-side management (DSM) for IT services

Develop and implement incentive programs that improve consumption efficiency
type: Class
has PCFID: 10645
has hierarchy ID: 8.2.3.2
subclass of: Perform demand-side management (DSM) for IT services

Develop volume/unit forecast for IT services and solutions
type: Class
has PCFID: 10646
has hierarchy ID: 8.2.3.3
subclass of: Perform demand-side management (DSM) for IT services

Manage IT customer satisfaction
type: Class
has PCFID: 10581
has hierarchy ID: 8.2.4
subclass of: Develop and manage IT customer relationships

Capture and analyze customer satisfaction
type: Class
has PCFID: 10647
has hierarchy ID: 8.2.4.1
subclass of: Manage IT customer satisfaction

Assess and communicate customer satisfaction patterns
type: Class
has PCFID: 10648
has hierarchy ID: 8.2.4.2
subclass of: Manage IT customer satisfaction

Initiate improvements based on customer satisfaction patterns
type: Class
has PCFID: 10649
has hierarchy ID: 8.2.4.3
subclass of: Manage IT customer satisfaction

Market IT services and solutions
type: Class
has PCFID: 10582
has hierarchy ID: 8.2.5
subclass of: Develop and manage IT customer relationships

Develop IT services and solutions marketing strategy
type: Class
has PCFID: 10650
has hierarchy ID: 8.2.5.1
subclass of: Market IT services and solutions

Develop and manage IT customer strategy
type: Class
has PCFID: 10651
has hierarchy ID: 8.2.5.2
subclass of: Market IT services and solutions

Manage IT services and solutions advertising and promotional campaigns
type: Class
has PCFID: 10652
has hierarchy ID: 8.2.5.3
subclass of: Market IT services and solutions

Process and track IT services and solutions orders
type: Class
has PCFID: 10653
has hierarchy ID: 8.2.5.4
subclass of: Market IT services and solutions

Develop and implement security, privacy, and data protection controls
type: Class
has PCFID: 11220
has hierarchy ID: 8.3
subclass of: Manage Information Technology (IT)

Establish information security, privacy, and data protection strategies and levels
type: Class
has PCFID: 11230
has hierarchy ID: 8.3.1
subclass of: Develop and implement security, privacy, and data protection controls

Test, evaluate, and implement information security and privacy and data protection controls
type: Class
has PCFID: 11231
has hierarchy ID: 8.3.2
subclass of: Develop and implement security, privacy, and data protection controls

Manage enterprise information
type: Class
has PCFID: 10565
has hierarchy ID: 8.4
subclass of: Manage Information Technology (IT)

Develop information and content management strategies
type: Class
has PCFID: 10583
has hierarchy ID: 8.4.1
subclass of: Manage enterprise information

Understand information and content management needs and the role of IT services for executing the business strategy
type: Class
has PCFID: 10654
has hierarchy ID: 8.4.1.1
subclass of: Develop information and content management strategies

Assess the information and content management implications of new technologies
type: Class
has PCFID: 10655
has hierarchy ID: 8.4.1.2
subclass of: Develop information and content management strategies

Identify and prioritize information and content management actions
type: Class
has PCFID: 10656
has hierarchy ID: 8.4.1.3
subclass of: Develop information and content management strategies

Define the enterprise information architecture
type: Class
has PCFID: 10584
has hierarchy ID: 8.4.2
subclass of: Manage enterprise information

Define information elements, composite structure, logical relationships and constraints, taxonomy, and derivation rules
type: Class
has PCFID: 10657
has hierarchy ID: 8.4.2.1
subclass of: Define the enterprise information architecture

Define information access requirements
type: Class
has PCFID: 10658
has hierarchy ID: 8.4.2.2
subclass of: Define the enterprise information architecture

Establish data custodianship
type: Class
has PCFID: 10659
has hierarchy ID: 8.4.2.3
subclass of: Define the enterprise information architecture

Manage changes to content data architecture requirements
type: Class
has PCFID: 10660
has hierarchy ID: 8.4.2.4
subclass of: Define the enterprise information architecture

Manage information resources
type: Class
has PCFID: 10585
has hierarchy ID: 8.4.3
subclass of: Manage enterprise information

Define the enterprise information/data policies and standards
type: Class
has PCFID: 10661
has hierarchy ID: 8.4.3.1
subclass of: Manage information resources

Develop and implement data and content administration
type: Class
has PCFID: 10662
has hierarchy ID: 8.4.3.2
subclass of: Manage information resources

Perform enterprise data and content management
type: Class
has PCFID: 10586
has hierarchy ID: 8.4.4
subclass of: Manage enterprise information

Define sources and destinations of content data
type: Class
has PCFID: 10663
has hierarchy ID: 8.4.4.1
subclass of: Perform enterprise data and content management

Manage technical interfaces to users of content
type: Class
has PCFID: 10664
has hierarchy ID: 8.4.4.2
subclass of: Perform enterprise data and content management

Manage retention, revision, and retirement of enterprise information
type: Class
has PCFID: 10665
has hierarchy ID: 8.4.4.3
subclass of: Perform enterprise data and content management

Develop and maintain information technology solutions
type: Class
has PCFID: 10566
has hierarchy ID: 8.5
subclass of: Manage Information Technology (IT)

Develop the IT development strategy
type: Class
has PCFID: 10587
has hierarchy ID: 8.5.1
subclass of: Develop and maintain information technology solutions

Establish sourcing strategy for IT development
type: Class
has PCFID: 10666
has hierarchy ID: 8.5.1.1
subclass of: Develop the IT development strategy

Define development processes, methodologies, and tools standards
type: Class
has PCFID: 10667
has hierarchy ID: 8.5.1.2
subclass of: Develop the IT development strategy

Select development methodologies and tools
type: Class
has PCFID: 10668
has hierarchy ID: 8.5.1.3
subclass of: Develop the IT development strategy

Perform IT services and solutions life cycle planning
type: Class
has PCFID: 10588
has hierarchy ID: 8.5.2
subclass of: Develop and maintain information technology solutions

Plan development of new requirements
type: Class
has PCFID: 10669
has hierarchy ID: 8.5.2.1
subclass of: Perform IT services and solutions life cycle planning

Plan development of feature and functionality enhancement
type: Class
has PCFID: 10670
has hierarchy ID: 8.5.2.2
subclass of: Perform IT services and solutions life cycle planning

Develop life cycle plan for IT services and solutions
type: Class
has PCFID: 10671
has hierarchy ID: 8.5.2.3
subclass of: Perform IT services and solutions life cycle planning

Develop and maintain IT services and solutions architecture
type: Class
has PCFID: 10589
has hierarchy ID: 8.5.3
subclass of: Develop and maintain information technology solutions

Create IT services and solutions architecture
type: Class
has PCFID: 10672
has hierarchy ID: 8.5.3.1
subclass of: Develop and maintain IT services and solutions architecture

Revise IT services and solutions architecture
type: Class
has PCFID: 10673
has hierarchy ID: 8.5.3.2
subclass of: Develop and maintain IT services and solutions architecture

Retire IT services and solutions architecture
type: Class
has PCFID: 10674
has hierarchy ID: 8.5.3.3
subclass of: Develop and maintain IT services and solutions architecture

Create IT services and solutions
type: Class
has PCFID: 10590
has hierarchy ID: 8.5.4
subclass of: Develop and maintain information technology solutions

Understand confirmed requirements
type: Class
has PCFID: 10675
has hierarchy ID: 8.5.4.1
subclass of: Create IT services and solutions

Design IT services and solutions
type: Class
has PCFID: 10676
has hierarchy ID: 8.5.4.2
subclass of: Create IT services and solutions

Acquire/Develop IT service/solution components
type: Class
has PCFID: 10677
has hierarchy ID: 8.5.4.3
subclass of: Create IT services and solutions

Train services and solutions resources
type: Class
has PCFID: 10678
has hierarchy ID: 8.5.4.4
subclass of: Create IT services and solutions

Test IT services/solutions
type: Class
has PCFID: 10679
has hierarchy ID: 8.5.4.5
subclass of: Create IT services and solutions

Confirm customer acceptance
type: Class
has PCFID: 10680
has hierarchy ID: 8.5.4.6
subclass of: Create IT services and solutions

Maintain IT services and solutions
type: Class
has PCFID: 10591
has hierarchy ID: 8.5.5
subclass of: Develop and maintain information technology solutions

Understand upkeep/enhance requirements and defect analysis
type: Class
has PCFID: 10681
has hierarchy ID: 8.5.5.1
subclass of: Maintain IT services and solutions

Design change to existing IT service/solution
type: Class
has PCFID: 10682
has hierarchy ID: 8.5.5.2
subclass of: Maintain IT services and solutions

Acquire/Develop changed IT service/solution component
type: Class
has PCFID: 10683
has hierarchy ID: 8.5.5.3
subclass of: Maintain IT services and solutions

Test IT service/solution change
type: Class
has PCFID: 10684
has hierarchy ID: 8.5.5.4
subclass of: Maintain IT services and solutions

Retire solutions and services
type: Class
has PCFID: 10685
has hierarchy ID: 8.5.5.5
subclass of: Maintain IT services and solutions

Deploy information technology solutions
type: Class
has PCFID: 10567
has hierarchy ID: 8.6
subclass of: Manage Information Technology (IT)

Develop the IT deployment strategy
type: Class
has PCFID: 10592
has hierarchy ID: 8.6.1
subclass of: Deploy information technology solutions

Establish IT services and solutions change policies
type: Class
has PCFID: 10686
has hierarchy ID: 8.6.1.1
subclass of: Develop the IT deployment strategy

Define deployment process, procedures, and tools standards
type: Class
has PCFID: 10687
has hierarchy ID: 8.6.1.2
subclass of: Develop the IT deployment strategy

Select deployment methodologies and tools
type: Class
has PCFID: 10688
has hierarchy ID: 8.6.1.3
subclass of: Develop the IT deployment strategy

Plan and implement changes
type: Class
has PCFID: 10593
has hierarchy ID: 8.6.2
subclass of: Deploy information technology solutions

Plan change deployment
type: Class
has PCFID: 10689
has hierarchy ID: 8.6.2.1
subclass of: Plan and implement changes

Communicate changes to stakeholders
type: Class
has PCFID: 10690
has hierarchy ID: 8.6.2.2
subclass of: Plan and implement changes

Administer change schedule
type: Class
has PCFID: 10691
has hierarchy ID: 8.6.2.3
subclass of: Plan and implement changes

Train impacted users
type: Class
has PCFID: 10692
has hierarchy ID: 8.6.2.4
subclass of: Plan and implement changes

Distribute and install change
type: Class
has PCFID: 10693
has hierarchy ID: 8.6.2.5
subclass of: Plan and implement changes

Verify change
type: Class
has PCFID: 10694
has hierarchy ID: 8.6.2.6
subclass of: Plan and implement changes

Plan and manage releases
type: Class
has PCFID: 10594
has hierarchy ID: 8.6.3
subclass of: Deploy information technology solutions

Understand and coordinate release design and acceptance
type: Class
has PCFID: 10695
has hierarchy ID: 8.6.3.1
subclass of: Plan and manage releases

Plan release rollout
type: Class
has PCFID: 10696
has hierarchy ID: 8.6.3.2
subclass of: Plan and manage releases

Distribute and install release
type: Class
has PCFID: 10697
has hierarchy ID: 8.6.3.3
subclass of: Plan and manage releases

Verify release
type: Class
has PCFID: 10698
has hierarchy ID: 8.6.3.4
subclass of: Plan and manage releases

Deliver and support information technology services
type: Class
has PCFID: 10568
has hierarchy ID: 8.7
subclass of: Manage Information Technology (IT)

Develop IT services and solution delivery strategy
type: Class
has PCFID: 10595
has hierarchy ID: 8.7.1
subclass of: Deliver and support information technology services

Establish sourcing strategy for IT delivery
type: Class
has PCFID: 10699
has hierarchy ID: 8.7.1.1
subclass of: Develop IT services and solution delivery strategy

Define delivery processes, procedures, and tools standards
type: Class
has PCFID: 10700
has hierarchy ID: 8.7.1.2
subclass of: Develop IT services and solution delivery strategy

Select delivery methodologies and tools
type: Class
has PCFID: 10701
has hierarchy ID: 8.7.1.3
subclass of: Develop IT services and solution delivery strategy

Develop IT support strategy
type: Class
has PCFID: 10596
has hierarchy ID: 8.7.2
subclass of: Deliver and support information technology services

Establish sourcing strategy for IT support
type: Class
has PCFID: 10702
has hierarchy ID: 8.7.2.1
subclass of: Develop IT support strategy

Define IT support services
type: Class
has PCFID: 10703
has hierarchy ID: 8.7.2.2
subclass of: Develop IT support strategy

Manage IT infrastructure resources
type: Class
has PCFID: 10597
has hierarchy ID: 8.7.3
subclass of: Deliver and support information technology services

Manage IT inventory and assets
type: Class
has PCFID: 10704
has hierarchy ID: 8.7.3.1
subclass of: Manage IT infrastructure resources

Manage IT resource capacity
type: Class
has PCFID: 10705
has hierarchy ID: 8.7.3.2
subclass of: Manage IT infrastructure resources

Manage IT infrastructure operations
type: Class
has PCFID: 10598
has hierarchy ID: 8.7.4
subclass of: Deliver and support information technology services

Deliver IT services and solutions
type: Class
has PCFID: 10706
has hierarchy ID: 8.7.4.1
subclass of: Manage IT infrastructure operations

Perform IT operations support services
type: Class
has PCFID: 10707
has hierarchy ID: 8.7.4.2
subclass of: Manage IT infrastructure operations

Support IT services and solutions
type: Class
has PCFID: 10599
has hierarchy ID: 8.7.5
subclass of: Deliver and support information technology services

Manage availability
type: Class
has PCFID: 10708
has hierarchy ID: 8.7.5.1
subclass of: Support IT services and solutions

Manage facilities
type: Class
has PCFID: 10709
has hierarchy ID: 8.7.5.2
subclass of: Support IT services and solutions

Manage backup/recovery
type: Class
has PCFID: 10710
has hierarchy ID: 8.7.5.3
subclass of: Support IT services and solutions

Manage performance and capacity
type: Class
has PCFID: 10711
has hierarchy ID: 8.7.5.4
subclass of: Support IT services and solutions

Manage incidents
type: Class
has PCFID: 10712
has hierarchy ID: 8.7.5.5
subclass of: Support IT services and solutions

Manage problems
type: Class
has PCFID: 10713
has hierarchy ID: 8.7.5.6
subclass of: Support IT services and solutions

Manage inquiries
type: Class
has PCFID: 10714
has hierarchy ID: 8.7.5.7
subclass of: Support IT services and solutions

Manage Financial Resources
type: Class
has PCFID: 17058
has hierarchy ID: 9.0
subclass of: American Productivity and Quality Center

Perform planning and management accounting
type: Class
has PCFID: 10728
has hierarchy ID: 9.1
subclass of: Manage Financial Resources

Perform planning/budgeting/forecasting
type: Class
has PCFID: 10738
has hierarchy ID: 9.1.1
subclass of: Perform planning and management accounting

Develop and maintain budget policies and procedures
type: Class
has PCFID: 10771
has hierarchy ID: 9.1.1.1
subclass of: Perform planning/budgeting/forecasting

Prepare periodic budgets and plans
type: Class
has PCFID: 10772
has hierarchy ID: 9.1.1.2
subclass of: Perform planning/budgeting/forecasting

Operationalize and implement plans to achieve budget
type: Class
has PCFID: 20135
has hierarchy ID: 9.1.1.3
subclass of: Perform planning/budgeting/forecasting

Prepare periodic financial forecasts
type: Class
has PCFID: 10773
has hierarchy ID: 9.1.1.4
subclass of: Perform planning/budgeting/forecasting

Perform variance analysis against forecasts and budgets
type: Class
has PCFID: 20136
has hierarchy ID: 9.1.1.5
subclass of: Perform planning/budgeting/forecasting

Perform cost accounting and control
type: Class
has PCFID: 10739
has hierarchy ID: 9.1.2
subclass of: Perform planning and management accounting

Perform inventory accounting
type: Class
has PCFID: 10774
has hierarchy ID: 9.1.2.1
subclass of: Perform cost accounting and control

Perform profit center accounting
type: Class
has PCFID: 14057
has hierarchy ID: 9.1.2.2
subclass of: Perform cost accounting and control

Perform cost of sales analysis
type: Class
has PCFID: 10775
has hierarchy ID: 9.1.2.3
subclass of: Perform cost accounting and control

Perform product costing
type: Class
has PCFID: 10776
has hierarchy ID: 9.1.2.4
subclass of: Perform cost accounting and control

Perform variance analysis
type: Class
has PCFID: 10777
has hierarchy ID: 9.1.2.5
subclass of: Perform cost accounting and control

Report on profitability
type: Class
has PCFID: 11175
has hierarchy ID: 9.1.2.6
subclass of: Perform cost accounting and control

Perform cost management
type: Class
has PCFID: 10740
has hierarchy ID: 9.1.3
subclass of: Perform planning and management accounting

Determine key cost drivers
type: Class
has PCFID: 10778
has hierarchy ID: 9.1.3.1
subclass of: Perform cost management

Measure cost drivers
type: Class
has PCFID: 10779
has hierarchy ID: 9.1.3.2
subclass of: Perform cost management

Determine critical activities
type: Class
has PCFID: 10780
has hierarchy ID: 9.1.3.3
subclass of: Perform cost management

Manage asset resource deployment and utilization
type: Class
has PCFID: 10781
has hierarchy ID: 9.1.3.4
subclass of: Perform cost management

Evaluate and manage financial performance
type: Class
has PCFID: 10741
has hierarchy ID: 9.1.4
subclass of: Perform planning and management accounting

Assess customer and product profitability
type: Class
has PCFID: 10782
has hierarchy ID: 9.1.4.1
subclass of: Evaluate and manage financial performance

Evaluate new products
type: Class
has PCFID: 10783
has hierarchy ID: 9.1.4.2
subclass of: Evaluate and manage financial performance

Perform life cycle costing
type: Class
has PCFID: 10784
has hierarchy ID: 9.1.4.3
subclass of: Evaluate and manage financial performance

Optimize customer and product mix
type: Class
has PCFID: 10785
has hierarchy ID: 9.1.4.4
subclass of: Evaluate and manage financial performance

Track performance of new-customer and product strategies
type: Class
has PCFID: 10786
has hierarchy ID: 9.1.4.5
subclass of: Evaluate and manage financial performance

Prepare activity-based performance measures
type: Class
has PCFID: 10787
has hierarchy ID: 9.1.4.6
subclass of: Evaluate and manage financial performance

Manage continuous cost improvement
type: Class
has PCFID: 10788
has hierarchy ID: 9.1.4.7
subclass of: Evaluate and manage financial performance

Perform revenue accounting
type: Class
has PCFID: 10729
has hierarchy ID: 9.2
subclass of: Manage Financial Resources

Process customer credit
type: Class
has PCFID: 10742
has hierarchy ID: 9.2.1
subclass of: Perform revenue accounting

Establish credit policies
type: Class
has PCFID: 10789
has hierarchy ID: 9.2.1.1
subclass of: Process customer credit

Analyze/Approve new account applications
type: Class
has PCFID: 10790
has hierarchy ID: 9.2.1.2
subclass of: Process customer credit

Analyze credit scoring history
type: Class
has PCFID: 14187
has hierarchy ID: 9.2.1.3
subclass of: Process customer credit

Forecast credit scoring requirement
type: Class
has PCFID: 14188
has hierarchy ID: 9.2.1.4
subclass of: Process customer credit

Review existing accounts
type: Class
has PCFID: 10791
has hierarchy ID: 9.2.1.5
subclass of: Process customer credit

Produce credit/collection reports
type: Class
has PCFID: 10792
has hierarchy ID: 9.2.1.6
subclass of: Process customer credit

Reinstate or suspend accounts based on credit policies
type: Class
has PCFID: 10793
has hierarchy ID: 9.2.1.7
subclass of: Process customer credit

Invoice customer
type: Class
has PCFID: 10743
has hierarchy ID: 9.2.2
subclass of: Perform revenue accounting

Maintain customer/product master files
type: Class
has PCFID: 10794
has hierarchy ID: 9.2.2.1
subclass of: Invoice customer

Generate customer billing data
type: Class
has PCFID: 10795
has hierarchy ID: 9.2.2.2
subclass of: Invoice customer

Transmit billing data to customers
type: Class
has PCFID: 10796
has hierarchy ID: 9.2.2.3
subclass of: Invoice customer

Post receivable entries
type: Class
has PCFID: 10797
has hierarchy ID: 9.2.2.4
subclass of: Invoice customer

Resolve customer billing inquiries
type: Class
has PCFID: 10798
has hierarchy ID: 9.2.2.5
subclass of: Invoice customer

Process accounts receivable (AR)
type: Class
has PCFID: 10744
has hierarchy ID: 9.2.3
subclass of: Perform revenue accounting

Establish AR policies
type: Class
has PCFID: 10799
has hierarchy ID: 9.2.3.1
subclass of: Process accounts receivable (AR)

Receive/Deposit customer payments
type: Class
has PCFID: 10800
has hierarchy ID: 9.2.3.2
subclass of: Process accounts receivable (AR)

Apply cash remittances
type: Class
has PCFID: 10801
has hierarchy ID: 9.2.3.3
subclass of: Process accounts receivable (AR)

Prepare AR reports
type: Class
has PCFID: 10802
has hierarchy ID: 9.2.3.4
subclass of: Process accounts receivable (AR)

Post AR activity to the general ledger
type: Class
has PCFID: 10803
has hierarchy ID: 9.2.3.5
subclass of: Process accounts receivable (AR)

Manage and process collections
type: Class
has PCFID: 10745
has hierarchy ID: 9.2.4
subclass of: Perform revenue accounting

Establish policies for delinquent accounts
type: Class
has PCFID: 10804
has hierarchy ID: 9.2.4.1
subclass of: Manage and process collections

Analyze delinquent account balances
type: Class
has PCFID: 10805
has hierarchy ID: 9.2.4.2
subclass of: Manage and process collections

Correspond/Negotiate with delinquent accounts
type: Class
has PCFID: 10806
has hierarchy ID: 9.2.4.3
subclass of: Manage and process collections

Discuss account resolution with internal parties
type: Class
has PCFID: 10807
has hierarchy ID: 9.2.4.4
subclass of: Manage and process collections

Process adjustments/write off balances
type: Class
has PCFID: 10808
has hierarchy ID: 9.2.4.5
subclass of: Manage and process collections

Perform recovery workout
type: Class
has PCFID: 14007
has hierarchy ID: 9.2.4.6
subclass of: Manage and process collections

Manage default accounts
type: Class
has PCFID: 14008
has hierarchy ID: 9.2.4.7
subclass of: Manage and process collections

Manage and process adjustments/deductions
type: Class
has PCFID: 10746
has hierarchy ID: 9.2.5
subclass of: Perform revenue accounting

Establish policies/procedures for adjustments
type: Class
has PCFID: 10809
has hierarchy ID: 9.2.5.1
subclass of: Manage and process adjustments/deductions

Analyze adjustments
type: Class
has PCFID: 10810
has hierarchy ID: 9.2.5.2
subclass of: Manage and process adjustments/deductions

Correspond/Negotiate with customer
type: Class
has PCFID: 10811
has hierarchy ID: 9.2.5.3
subclass of: Manage and process adjustments/deductions

Discuss resolution with internal parties
type: Class
has PCFID: 10812
has hierarchy ID: 9.2.5.4
subclass of: Manage and process adjustments/deductions

Prepare chargeback invoices
type: Class
has PCFID: 10813
has hierarchy ID: 9.2.5.5
subclass of: Manage and process adjustments/deductions

Process related entries
type: Class
has PCFID: 10814
has hierarchy ID: 9.2.5.6
subclass of: Manage and process adjustments/deductions

Perform general accounting and reporting
type: Class
has PCFID: 10730
has hierarchy ID: 9.3
subclass of: Manage Financial Resources

Manage policies and procedures
type: Class
has PCFID: 10747
has hierarchy ID: 9.3.1
subclass of: Perform general accounting and reporting

Negotiate service-level agreements
type: Class
has PCFID: 10815
has hierarchy ID: 9.3.1.1
subclass of: Manage policies and procedures

Establish accounting policies
type: Class
has PCFID: 10816
has hierarchy ID: 9.3.1.2
subclass of: Manage policies and procedures

Set and enforce approval limits
type: Class
has PCFID: 10817
has hierarchy ID: 9.3.1.3
subclass of: Manage policies and procedures

Establish common financial systems
type: Class
has PCFID: 10818
has hierarchy ID: 9.3.1.4
subclass of: Manage policies and procedures

Perform general accounting
type: Class
has PCFID: 10748
has hierarchy ID: 9.3.2
subclass of: Perform general accounting and reporting

Maintain chart of accounts
type: Class
has PCFID: 10819
has hierarchy ID: 9.3.2.1
subclass of: Perform general accounting

Process journal entries
type: Class
has PCFID: 10820
has hierarchy ID: 9.3.2.2
subclass of: Perform general accounting

Process allocations
type: Class
has PCFID: 10821
has hierarchy ID: 9.3.2.3
subclass of: Perform general accounting

Process period end adjustments
type: Class
has PCFID: 10822
has hierarchy ID: 9.3.2.4
subclass of: Perform general accounting

Post and reconcile intercompany transactions
type: Class
has PCFID: 10823
has hierarchy ID: 9.3.2.5
subclass of: Perform general accounting

Reconcile general ledger accounts
type: Class
has PCFID: 10824
has hierarchy ID: 9.3.2.6
subclass of: Perform general accounting

Perform consolidations and process eliminations
type: Class
has PCFID: 10825
has hierarchy ID: 9.3.2.7
subclass of: Perform general accounting

Prepare trial balance
type: Class
has PCFID: 10826
has hierarchy ID: 9.3.2.8
subclass of: Perform general accounting

Prepare and post management adjustments
type: Class
has PCFID: 10827
has hierarchy ID: 9.3.2.9
subclass of: Perform general accounting

Perform fixed-asset accounting
type: Class
has PCFID: 10749
has hierarchy ID: 9.3.3
subclass of: Perform general accounting and reporting

Establish fixed-asset policies and procedures
type: Class
has PCFID: 10828
has hierarchy ID: 9.3.3.1
subclass of: Perform fixed-asset accounting

Maintain fixed-asset master data files
type: Class
has PCFID: 10829
has hierarchy ID: 9.3.3.2
subclass of: Perform fixed-asset accounting

Process and record fixed-asset additions and retires
type: Class
has PCFID: 10830
has hierarchy ID: 9.3.3.3
subclass of: Perform fixed-asset accounting

Process and record fixed-asset adjustments, enhancements, revaluations, and transfers
type: Class
has PCFID: 10831
has hierarchy ID: 9.3.3.4
subclass of: Perform fixed-asset accounting

Process and record fixed-asset maintenance and repair expenses
type: Class
has PCFID: 10832
has hierarchy ID: 9.3.3.5
subclass of: Perform fixed-asset accounting

Calculate and record depreciation expense
type: Class
has PCFID: 10833
has hierarchy ID: 9.3.3.6
subclass of: Perform fixed-asset accounting

Reconcile fixed-asset ledger
type: Class
has PCFID: 10834
has hierarchy ID: 9.3.3.7
subclass of: Perform fixed-asset accounting

Track fixed-assets including physical inventory
type: Class
has PCFID: 10835
has hierarchy ID: 9.3.3.8
subclass of: Perform fixed-asset accounting

Provide fixed-asset data to support tax, statutory, and regulatory reporting
type: Class
has PCFID: 10836
has hierarchy ID: 9.3.3.9
subclass of: Perform fixed-asset accounting

Perform financial reporting
type: Class
has PCFID: 10750
has hierarchy ID: 9.3.4
subclass of: Perform general accounting and reporting

Prepare business unit financial statements
type: Class
has PCFID: 10837
has hierarchy ID: 9.3.4.1
subclass of: Perform financial reporting

Prepare consolidated financial statements
type: Class
has PCFID: 10838
has hierarchy ID: 9.3.4.2
subclass of: Perform financial reporting

Perform business unit reporting/review management reports
type: Class
has PCFID: 10839
has hierarchy ID: 9.3.4.3
subclass of: Perform financial reporting

Perform consolidated reporting/review of cost management reports
type: Class
has PCFID: 10840
has hierarchy ID: 9.3.4.4
subclass of: Perform financial reporting

Prepare statements for board review
type: Class
has PCFID: 10841
has hierarchy ID: 9.3.4.5
subclass of: Perform financial reporting

Produce quarterly/annual filings and shareholder reports
type: Class
has PCFID: 10842
has hierarchy ID: 9.3.4.6
subclass of: Perform financial reporting

Produce regulatory reports
type: Class
has PCFID: 10843
has hierarchy ID: 9.3.4.7
subclass of: Perform financial reporting

Perform legal and management consolidation
type: Class
has PCFID: 14074
has hierarchy ID: 9.3.4.8
subclass of: Perform financial reporting

Manage fixed-asset project accounting
type: Class
has PCFID: 10731
has hierarchy ID: 9.4
subclass of: Manage Financial Resources

Perform capital planning and project approval
type: Class
has PCFID: 10751
has hierarchy ID: 9.4.1
subclass of: Manage fixed-asset project accounting

Develop capital investment policies and procedures
type: Class
has PCFID: 10844
has hierarchy ID: 9.4.1.1
subclass of: Perform capital planning and project approval

Develop and approve capital expenditure plans and budgets
type: Class
has PCFID: 10845
has hierarchy ID: 9.4.1.2
subclass of: Perform capital planning and project approval

Review and approve capital projects and fixed-asset acquisitions
type: Class
has PCFID: 10846
has hierarchy ID: 9.4.1.3
subclass of: Perform capital planning and project approval

Conduct financial justification for project approval
type: Class
has PCFID: 10847
has hierarchy ID: 9.4.1.4
subclass of: Perform capital planning and project approval

Perform capital project accounting
type: Class
has PCFID: 10752
has hierarchy ID: 9.4.2
subclass of: Manage fixed-asset project accounting

Create project account codes
type: Class
has PCFID: 10848
has hierarchy ID: 9.4.2.1
subclass of: Perform capital project accounting

Record project-related transactions
type: Class
has PCFID: 10849
has hierarchy ID: 9.4.2.2
subclass of: Perform capital project accounting

Monitor and track capital projects and budget spending
type: Class
has PCFID: 10850
has hierarchy ID: 9.4.2.3
subclass of: Perform capital project accounting

Close/capitalize projects
type: Class
has PCFID: 10851
has hierarchy ID: 9.4.2.4
subclass of: Perform capital project accounting

Measure financial returns on completed capital projects
type: Class
has PCFID: 10852
has hierarchy ID: 9.4.2.5
subclass of: Perform capital project accounting

Process payroll
type: Class
has PCFID: 10732
has hierarchy ID: 9.5
subclass of: Manage Financial Resources

Report time
type: Class
has PCFID: 10753
has hierarchy ID: 9.5.1
subclass of: Process payroll

Establish policies and procedures
type: Class
has PCFID: 10853
has hierarchy ID: 9.5.1.1
subclass of: Report time

Collect and record employee time worked
type: Class
has PCFID: 10854
has hierarchy ID: 9.5.1.2
subclass of: Report time

Analyze and report paid and unpaid leave
type: Class
has PCFID: 10855
has hierarchy ID: 9.5.1.3
subclass of: Report time

Monitor regular, overtime, and other hours
type: Class
has PCFID: 10856
has hierarchy ID: 9.5.1.4
subclass of: Report time

Analyze and report employee utilization
type: Class
has PCFID: 10857
has hierarchy ID: 9.5.1.5
subclass of: Report time

Manage pay
type: Class
has PCFID: 10754
has hierarchy ID: 9.5.2
subclass of: Process payroll

Enter employee time worked into payroll system
type: Class
has PCFID: 10858
has hierarchy ID: 9.5.2.1
subclass of: Manage pay

Maintain and administer employee earnings information
type: Class
has PCFID: 10859
has hierarchy ID: 9.5.2.2
subclass of: Manage pay

Maintain and administer applicable deductions
type: Class
has PCFID: 10860
has hierarchy ID: 9.5.2.3
subclass of: Manage pay

Monitor changes in tax status of employees
type: Class
has PCFID: 10861
has hierarchy ID: 9.5.2.4
subclass of: Manage pay

Process and distribute payments
type: Class
has PCFID: 10862
has hierarchy ID: 9.5.2.5
subclass of: Manage pay

Process and distribute manual checks
type: Class
has PCFID: 10863
has hierarchy ID: 9.5.2.6
subclass of: Manage pay

Process period-end adjustments
type: Class
has PCFID: 10864
has hierarchy ID: 9.5.2.7
subclass of: Manage pay

Respond to employee payroll inquiries
type: Class
has PCFID: 10865
has hierarchy ID: 9.5.2.8
subclass of: Manage pay

Process payroll taxes
type: Class
has PCFID: 10755
has hierarchy ID: 9.5.3
subclass of: Process payroll

Develop tax plan
type: Class
has PCFID: 14075
has hierarchy ID: 9.5.3.1
subclass of: Process payroll taxes

Manage tax plan
type: Class
has PCFID: 14076
has hierarchy ID: 9.5.3.2
subclass of: Process payroll taxes

Calculate and pay applicable payroll taxes
type: Class
has PCFID: 10866
has hierarchy ID: 9.5.3.3
subclass of: Process payroll taxes

Produce and distribute employee annual tax statements
type: Class
has PCFID: 10867
has hierarchy ID: 9.5.3.4
subclass of: Process payroll taxes

File regulatory payroll tax forms
type: Class
has PCFID: 10868
has hierarchy ID: 9.5.3.5
subclass of: Process payroll taxes

Process accounts payable and expense reimbursements
type: Class
has PCFID: 10733
has hierarchy ID: 9.6
subclass of: Manage Financial Resources

Process accounts payable (AP)
type: Class
has PCFID: 10756
has hierarchy ID: 9.6.1
subclass of: Process accounts payable and expense reimbursements

Verify AP pay file with purchase order vendor master file
type: Class
has PCFID: 10869
has hierarchy ID: 9.6.1.1
subclass of: Process accounts payable (AP)

Maintain/Manage electronic commerce
type: Class
has PCFID: 10870
has hierarchy ID: 9.6.1.2
subclass of: Process accounts payable (AP)

Audit invoices and key data in AP system
type: Class
has PCFID: 10871
has hierarchy ID: 9.6.1.3
subclass of: Process accounts payable (AP)

Approve payments
type: Class
has PCFID: 10872
has hierarchy ID: 9.6.1.4
subclass of: Process accounts payable (AP)

Process financial accruals and reversals
type: Class
has PCFID: 10873
has hierarchy ID: 9.6.1.5
subclass of: Process accounts payable (AP)

Process taxes
type: Class
has PCFID: 10874
has hierarchy ID: 9.6.1.6
subclass of: Process accounts payable (AP)

Research/Resolve exceptions
type: Class
has PCFID: 10875
has hierarchy ID: 9.6.1.7
subclass of: Process accounts payable (AP)

Process payments
type: Class
has PCFID: 10876
has hierarchy ID: 9.6.1.8
subclass of: Process accounts payable (AP)

Respond to AP inquiries
type: Class
has PCFID: 10877
has hierarchy ID: 9.6.1.9
subclass of: Process accounts payable (AP)

Retain records
type: Class
has PCFID: 10878
has hierarchy ID: 9.6.1.10
subclass of: Process accounts payable (AP)

Adjust accounting records
type: Class
has PCFID: 10879
has hierarchy ID: 9.6.1.11
subclass of: Process accounts payable (AP)

Process expense reimbursements
type: Class
has PCFID: 10757
has hierarchy ID: 9.6.2
subclass of: Process accounts payable and expense reimbursements

Establish and communicate expense reimbursement policies and approval limits
type: Class
has PCFID: 10880
has hierarchy ID: 9.6.2.1
subclass of: Process expense reimbursements

Capture and report relevant tax data
type: Class
has PCFID: 10881
has hierarchy ID: 9.6.2.2
subclass of: Process expense reimbursements

Approve reimbursements and advances
type: Class
has PCFID: 10882
has hierarchy ID: 9.6.2.3
subclass of: Process expense reimbursements

Process reimbursements and advances
type: Class
has PCFID: 10883
has hierarchy ID: 9.6.2.4
subclass of: Process expense reimbursements

Manage personal accounts
type: Class
has PCFID: 10884
has hierarchy ID: 9.6.2.5
subclass of: Process expense reimbursements

Manage treasury operations
type: Class
has PCFID: 10734
has hierarchy ID: 9.7
subclass of: Manage Financial Resources

Manage treasury policies and procedures
type: Class
has PCFID: 10758
has hierarchy ID: 9.7.1
subclass of: Manage treasury operations

Establish scope and governance of treasury operations
type: Class
has PCFID: 10885
has hierarchy ID: 9.7.1.1
subclass of: Manage treasury policies and procedures

Establish and publish treasury policies
type: Class
has PCFID: 10886
has hierarchy ID: 9.7.1.2
subclass of: Manage treasury policies and procedures

Develop treasury procedures
type: Class
has PCFID: 10887
has hierarchy ID: 9.7.1.3
subclass of: Manage treasury policies and procedures

Monitor treasury procedures
type: Class
has PCFID: 10888
has hierarchy ID: 9.7.1.4
subclass of: Manage treasury policies and procedures

Audit treasury procedures
type: Class
has PCFID: 10889
has hierarchy ID: 9.7.1.5
subclass of: Manage treasury policies and procedures

Revise treasury procedures
type: Class
has PCFID: 10890
has hierarchy ID: 9.7.1.6
subclass of: Manage treasury policies and procedures

Develop and confirm internal controls for treasury
type: Class
has PCFID: 10891
has hierarchy ID: 9.7.1.7
subclass of: Manage treasury policies and procedures

Define system security requirements
type: Class
has PCFID: 10892
has hierarchy ID: 9.7.1.8
subclass of: Manage treasury policies and procedures

Manage cash
type: Class
has PCFID: 10759
has hierarchy ID: 9.7.2
subclass of: Manage treasury operations

Manage and reconcile cash positions
type: Class
has PCFID: 10893
has hierarchy ID: 9.7.2.1
subclass of: Manage cash

Manage cash equivalents
type: Class
has PCFID: 10894
has hierarchy ID: 9.7.2.2
subclass of: Manage cash

Process and oversee electronic fund transfers (EFTs)
type: Class
has PCFID: 10895
has hierarchy ID: 9.7.2.3
subclass of: Manage cash

Develop cash flow forecasts
type: Class
has PCFID: 10896
has hierarchy ID: 9.7.2.4
subclass of: Manage cash

Manage cash flows
type: Class
has PCFID: 10897
has hierarchy ID: 9.7.2.5
subclass of: Manage cash

Produce cash management accounting transactions and reports
type: Class
has PCFID: 10898
has hierarchy ID: 9.7.2.6
subclass of: Manage cash

Manage and oversee banking relationships
type: Class
has PCFID: 10899
has hierarchy ID: 9.7.2.7
subclass of: Manage cash

Analyze, negotiate, resolve, and confirm bank fees
type: Class
has PCFID: 10900
has hierarchy ID: 9.7.2.8
subclass of: Manage cash

Manage in-house bank accounts
type: Class
has PCFID: 10760
has hierarchy ID: 9.7.3
subclass of: Manage treasury operations

Manage in-house bank accounts for subsidiaries
type: Class
has PCFID: 10901
has hierarchy ID: 9.7.3.1
subclass of: Manage in-house bank accounts

Manage and facilitate inter-company borrowing transactions
type: Class
has PCFID: 10902
has hierarchy ID: 9.7.3.2
subclass of: Manage in-house bank accounts

Manage centralized outgoing payments on behalf of subsidiaries
type: Class
has PCFID: 10903
has hierarchy ID: 9.7.3.3
subclass of: Manage in-house bank accounts

Manage central incoming payments on behalf of subsidiaries
type: Class
has PCFID: 10904
has hierarchy ID: 9.7.3.4
subclass of: Manage in-house bank accounts

Manage internal payments and netting transactions
type: Class
has PCFID: 10905
has hierarchy ID: 9.7.3.5
subclass of: Manage in-house bank accounts

Calculate interest and fees for in-house bank accounts
type: Class
has PCFID: 10906
has hierarchy ID: 9.7.3.6
subclass of: Manage in-house bank accounts

Provide account statements for in-house bank accounts
type: Class
has PCFID: 10907
has hierarchy ID: 9.7.3.7
subclass of: Manage in-house bank accounts

Manage debt and investment
type: Class
has PCFID: 10761
has hierarchy ID: 9.7.4
subclass of: Manage treasury operations

Establish investment policy
type: Class
has PCFID: 14079
has hierarchy ID: 9.7.4.1
subclass of: Manage debt and investment

Manage financial intermediary relationships
type: Class
has PCFID: 10908
has hierarchy ID: 9.7.4.2
subclass of: Manage debt and investment

Manage liquidity
type: Class
has PCFID: 10909
has hierarchy ID: 9.7.4.3
subclass of: Manage debt and investment

Manage issuer exposure
type: Class
has PCFID: 10910
has hierarchy ID: 9.7.4.4
subclass of: Manage debt and investment

Process and oversee debt and investment transactions
type: Class
has PCFID: 10911
has hierarchy ID: 9.7.4.5
subclass of: Manage debt and investment

Process and oversee foreign currency transactions
type: Class
has PCFID: 10912
has hierarchy ID: 9.7.4.6
subclass of: Manage debt and investment

Produce debt and investment accounting transaction reports
type: Class
has PCFID: 10913
has hierarchy ID: 9.7.4.7
subclass of: Manage debt and investment

Process and oversee interest rate transactions
type: Class
has PCFID: 14210
has hierarchy ID: 9.7.4.8
subclass of: Manage debt and investment

Monitor and execute risk and hedging transactions
type: Class
has PCFID: 11208
has hierarchy ID: 9.7.5
subclass of: Manage treasury operations

Develop risk management/hedging strategy
type: Class
has PCFID: 12974
has hierarchy ID: 9.7.5.1
subclass of: Monitor and execute risk and hedging transactions

Manage interest rate risk
type: Class
has PCFID: 11209
has hierarchy ID: 9.7.5.2
subclass of: Monitor and execute risk and hedging transactions

Manage interest rate market data
type: Class
has PCFID: 19575
has hierarchy ID: 9.7.5.2.1
subclass of: Manage interest rate risk

Determine interest rate exposure for all markets
type: Class
has PCFID: 19576
has hierarchy ID: 9.7.5.2.2
subclass of: Manage interest rate risk

Determine interest rate hedge requirements in accordance with risk policy
type: Class
has PCFID: 19577
has hierarchy ID: 9.7.5.2.3
subclass of: Manage interest rate risk

Execute interest rate trades
type: Class
has PCFID: 19578
has hierarchy ID: 9.7.5.2.4
subclass of: Manage interest rate risk

Manage foreign exchange risk
type: Class
has PCFID: 11210
has hierarchy ID: 9.7.5.3
subclass of: Monitor and execute risk and hedging transactions

Manage foreign exchange market data
type: Class
has PCFID: 19579
has hierarchy ID: 9.7.5.3.1
subclass of: Manage foreign exchange risk

Determine foreign exchange exposure for all currencies
type: Class
has PCFID: 19580
has hierarchy ID: 9.7.5.3.2
subclass of: Manage foreign exchange risk

Determine foreign exchange hedge requirements in accordance with risk policy
type: Class
has PCFID: 19581
has hierarchy ID: 9.7.5.3.3
subclass of: Manage foreign exchange risk

Execute foreign exchange trades
type: Class
has PCFID: 19582
has hierarchy ID: 9.7.5.3.4
subclass of: Manage foreign exchange risk

Mange foreign exchange balance sheet risk
type: Class
has PCFID: 19583
has hierarchy ID: 9.7.5.3.5
subclass of: Manage foreign exchange risk

Manage exposure risk
type: Class
has PCFID: 11211
has hierarchy ID: 9.7.5.4
subclass of: Monitor and execute risk and hedging transactions

Determine current customer exposures and limit exceptions
type: Class
has PCFID: 19584
has hierarchy ID: 9.7.5.4.1
subclass of: Manage exposure risk

Resolve customer exposure limit violations
type: Class
has PCFID: 19585
has hierarchy ID: 9.7.5.4.2
subclass of: Manage exposure risk

Manage customer collateral
type: Class
has PCFID: 19586
has hierarchy ID: 9.7.5.4.3
subclass of: Manage exposure risk

Perform annual customer credit reviews
type: Class
has PCFID: 19587
has hierarchy ID: 9.7.5.4.4
subclass of: Manage exposure risk

Execute hedging transactions
type: Class
has PCFID: 20137
has hierarchy ID: 9.7.5.5
subclass of: Monitor and execute risk and hedging transactions

Measure physical positions
type: Class
has PCFID: 19588
has hierarchy ID: 9.7.5.5.1
subclass of: Execute hedging transactions

Establish hedges
type: Class
has PCFID: 19589
has hierarchy ID: 9.7.5.5.2
subclass of: Execute hedging transactions

Unwind hedges
type: Class
has PCFID: 19590
has hierarchy ID: 9.7.5.5.3
subclass of: Execute hedging transactions

Evaluate and refine hedging positions
type: Class
has PCFID: 11213
has hierarchy ID: 9.7.5.5.4
subclass of: Execute hedging transactions

Monitor credit
type: Class
has PCFID: 11215
has hierarchy ID: 9.7.5.5.5
subclass of: Execute hedging transactions

Produce hedge accounting transactions and reports
type: Class
has PCFID: 11214
has hierarchy ID: 9.7.5.6
subclass of: Monitor and execute risk and hedging transactions

Manage financial fraud/dispute cases
type: Class
has PCFID: 16958
has hierarchy ID: 9.7.6
subclass of: Manage treasury operations

Manage internal controls
type: Class
has PCFID: 10735
has hierarchy ID: 9.8
subclass of: Manage Financial Resources

Establish internal controls, policies, and procedures
type: Class
has PCFID: 10762
has hierarchy ID: 9.8.1
subclass of: Manage internal controls

Establish board of directors and audit committee
type: Class
has PCFID: 10914
has hierarchy ID: 9.8.1.1
subclass of: Establish internal controls, policies, and procedures

Define and communicate code of ethics
type: Class
has PCFID: 10915
has hierarchy ID: 9.8.1.2
subclass of: Establish internal controls, policies, and procedures

Assign roles and responsibility for internal controls
type: Class
has PCFID: 10916
has hierarchy ID: 9.8.1.3
subclass of: Establish internal controls, policies, and procedures

Define business process objectives and risks
type: Class
has PCFID: 11250
has hierarchy ID: 9.8.1.4
subclass of: Establish internal controls, policies, and procedures

Define entity/unit risk tolerances
type: Class
has PCFID: 11251
has hierarchy ID: 9.8.1.5
subclass of: Establish internal controls, policies, and procedures

Operate controls and monitor compliance with internal controls policies and procedures
type: Class
has PCFID: 10763
has hierarchy ID: 9.8.2
subclass of: Manage internal controls

Design and implement control activities
type: Class
has PCFID: 10917
has hierarchy ID: 9.8.2.1
subclass of: Operate controls and monitor compliance with internal controls policies and procedures

Monitor control effectiveness
type: Class
has PCFID: 10918
has hierarchy ID: 9.8.2.2
subclass of: Operate controls and monitor compliance with internal controls policies and procedures

Remediate control deficiencies
type: Class
has PCFID: 10919
has hierarchy ID: 9.8.2.3
subclass of: Operate controls and monitor compliance with internal controls policies and procedures

Create compliance function
type: Class
has PCFID: 10920
has hierarchy ID: 9.8.2.4
subclass of: Operate controls and monitor compliance with internal controls policies and procedures

Operate compliance function
type: Class
has PCFID: 10921
has hierarchy ID: 9.8.2.5
subclass of: Operate controls and monitor compliance with internal controls policies and procedures

Implement and maintain controls-related enabling technologies and tools
type: Class
has PCFID: 10922
has hierarchy ID: 9.8.2.6
subclass of: Operate controls and monitor compliance with internal controls policies and procedures

Report on internal controls compliance
type: Class
has PCFID: 10764
has hierarchy ID: 9.8.3
subclass of: Manage internal controls

Report to external auditors
type: Class
has PCFID: 10923
has hierarchy ID: 9.8.3.1
subclass of: Report on internal controls compliance

Report to regulators, share-/debt-holders, securities exchanges, etc.
type: Class
has PCFID: 10924
has hierarchy ID: 9.8.3.2
subclass of: Report on internal controls compliance

Report to third parties
type: Class
has PCFID: 10925
has hierarchy ID: 9.8.3.3
subclass of: Report on internal controls compliance

Report to internal management
type: Class
has PCFID: 10926
has hierarchy ID: 9.8.3.4
subclass of: Report on internal controls compliance

Manage taxes
type: Class
has PCFID: 10736
has hierarchy ID: 9.9
subclass of: Manage Financial Resources

Develop tax strategy and plan
type: Class
has PCFID: 10765
has hierarchy ID: 9.9.1
subclass of: Manage taxes

Develop foreign, national, state, and local tax strategy
type: Class
has PCFID: 10927
has hierarchy ID: 9.9.1.1
subclass of: Develop tax strategy and plan

Consolidate and optimize total tax plan
type: Class
has PCFID: 10928
has hierarchy ID: 9.9.1.2
subclass of: Develop tax strategy and plan

Maintain tax master data
type: Class
has PCFID: 10929
has hierarchy ID: 9.9.1.3
subclass of: Develop tax strategy and plan

Process taxes
type: Class
has PCFID: 10766
has hierarchy ID: 9.9.2
subclass of: Manage taxes

Perform tax planning/strategy
type: Class
has PCFID: 10930
has hierarchy ID: 9.9.2.1
subclass of: Process taxes

Prepare returns
type: Class
has PCFID: 10931
has hierarchy ID: 9.9.2.2
subclass of: Process taxes

Prepare foreign taxes
type: Class
has PCFID: 10932
has hierarchy ID: 9.9.2.3
subclass of: Process taxes

Calculate deferred taxes
type: Class
has PCFID: 10933
has hierarchy ID: 9.9.2.4
subclass of: Process taxes

Account for taxes
type: Class
has PCFID: 10934
has hierarchy ID: 9.9.2.5
subclass of: Process taxes

Monitor tax compliance
type: Class
has PCFID: 10935
has hierarchy ID: 9.9.2.6
subclass of: Process taxes

Address tax inquiries
type: Class
has PCFID: 10936
has hierarchy ID: 9.9.2.7
subclass of: Process taxes

Manage international funds/consolidation
type: Class
has PCFID: 10737
has hierarchy ID: 9.10
subclass of: Manage Financial Resources

Monitor international rates
type: Class
has PCFID: 10767
has hierarchy ID: 9.10.1
subclass of: Manage international funds/consolidation

Manage transactions
type: Class
has PCFID: 10768
has hierarchy ID: 9.10.2
subclass of: Manage international funds/consolidation

Monitor currency exposure/hedge currency
type: Class
has PCFID: 10769
has hierarchy ID: 9.10.3
subclass of: Manage international funds/consolidation

Report results
type: Class
has PCFID: 10770
has hierarchy ID: 9.10.4
subclass of: Manage international funds/consolidation

Perform global trade services
type: Class
has PCFID: 17059
has hierarchy ID: 9.11
subclass of: Manage Financial Resources

Screen sanctioned party list
type: Class
has PCFID: 14090
has hierarchy ID: 9.11.1
subclass of: Perform global trade services

Control exports and imports
type: Class
has PCFID: 14091
has hierarchy ID: 9.11.2
subclass of: Perform global trade services

Classify products
type: Class
has PCFID: 14092
has hierarchy ID: 9.11.3
subclass of: Perform global trade services

Perform currency conversion
type: Class
has PCFID: 19593
has hierarchy ID: 9.11.4
subclass of: Perform global trade services

Calculate duty
type: Class
has PCFID: 14093
has hierarchy ID: 9.11.5
subclass of: Perform global trade services

Communicate with customs
type: Class
has PCFID: 14094
has hierarchy ID: 9.11.6
subclass of: Perform global trade services

Document trade
type: Class
has PCFID: 14095
has hierarchy ID: 9.11.7
subclass of: Perform global trade services

Process trade preferences
type: Class
has PCFID: 14096
has hierarchy ID: 9.11.8
subclass of: Perform global trade services

Handle restitution
type: Class
has PCFID: 14097
has hierarchy ID: 9.11.9
subclass of: Perform global trade services

Prepare letter of credit
type: Class
has PCFID: 14098
has hierarchy ID: 9.11.10
subclass of: Perform global trade services

Acquire, Construct, and Manage Assets
type: Class
has PCFID: 19207
has hierarchy ID: 10.0
subclass of: American Productivity and Quality Center

Plan and acquire assets
type: Class
has PCFID: 10937
has hierarchy ID: 10.1
subclass of: Acquire, Construct, and Manage Assets

Develop property strategy and long term vision
type: Class
has PCFID: 10941
has hierarchy ID: 10.1.1
subclass of: Plan and acquire assets

Confirm alignment of property requirements with business strategy
type: Class
has PCFID: 10955
has hierarchy ID: 10.1.1.1
subclass of: Develop property strategy and long term vision

Assess the external environment
type: Class
has PCFID: 10956
has hierarchy ID: 10.1.1.2
subclass of: Develop property strategy and long term vision

Determine build or buy decision
type: Class
has PCFID: 10957
has hierarchy ID: 10.1.1.3
subclass of: Develop property strategy and long term vision

Plan facility
type: Class
has PCFID: 10943
has hierarchy ID: 10.1.2
subclass of: Plan and acquire assets

Design facility
type: Class
has PCFID: 10958
has hierarchy ID: 10.1.2.1
subclass of: Plan facility

Analyze budget
type: Class
has PCFID: 10959
has hierarchy ID: 10.1.2.2
subclass of: Plan facility

Select property
type: Class
has PCFID: 10960
has hierarchy ID: 10.1.2.3
subclass of: Plan facility

Negotiate terms for facility
type: Class
has PCFID: 10961
has hierarchy ID: 10.1.2.4
subclass of: Plan facility

Manage construction or modification to building
type: Class
has PCFID: 10962
has hierarchy ID: 10.1.2.5
subclass of: Plan facility

Provide workspace and facilities
type: Class
has PCFID: 10944
has hierarchy ID: 10.1.3
subclass of: Plan and acquire assets

Acquire workspace and facilities
type: Class
has PCFID: 10963
has hierarchy ID: 10.1.3.1
subclass of: Provide workspace and facilities

Change fit/form/function of workspace and facilities
type: Class
has PCFID: 10964
has hierarchy ID: 10.1.3.2
subclass of: Provide workspace and facilities

Manage facilities operations
type: Class
has PCFID: 10949
has hierarchy ID: 10.1.4
subclass of: Plan and acquire assets

Relocate people
type: Class
has PCFID: 10965
has hierarchy ID: 10.1.4.1
subclass of: Manage facilities operations

Relocate material and tools
type: Class
has PCFID: 10966
has hierarchy ID: 10.1.4.2
subclass of: Manage facilities operations

Design and construct productive assets
type: Class
has PCFID: 19208
has hierarchy ID: 10.2
subclass of: Acquire, Construct, and Manage Assets

Manage capital program for productive assets
type: Class
has PCFID: 19209
has hierarchy ID: 10.2.1
subclass of: Design and construct productive assets

Define capital investment plan
type: Class
has PCFID: 19210
has hierarchy ID: 10.2.1.1
subclass of: Manage capital program for productive assets

Monitor capital program
type: Class
has PCFID: 19211
has hierarchy ID: 10.2.1.2
subclass of: Manage capital program for productive assets

Secure construction financing
type: Class
has PCFID: 19212
has hierarchy ID: 10.2.1.3
subclass of: Manage capital program for productive assets

Design and plan asset construction
type: Class
has PCFID: 20139
has hierarchy ID: 10.2.2
subclass of: Design and construct productive assets

Develop construction strategy
type: Class
has PCFID: 19220
has hierarchy ID: 10.2.2.1
subclass of: Design and plan asset construction

Perform construction performance management
type: Class
has PCFID: 11276
has hierarchy ID: 10.2.2.2
subclass of: Design and plan asset construction

Obtain construction permissions
type: Class
has PCFID: 19221
has hierarchy ID: 10.2.2.3
subclass of: Design and plan asset construction

Design assets
type: Class
has PCFID: 19222
has hierarchy ID: 10.2.2.4
subclass of: Design and plan asset construction

Plan construction resources
type: Class
has PCFID: 19223
has hierarchy ID: 10.2.2.5
subclass of: Design and plan asset construction

Schedule and perform construction work
type: Class
has PCFID: 19229
has hierarchy ID: 10.2.3
subclass of: Design and construct productive assets

Schedule work
type: Class
has PCFID: 19230
has hierarchy ID: 10.2.3.1
subclass of: Schedule and perform construction work

Obtain resources
type: Class
has PCFID: 19231
has hierarchy ID: 10.2.3.2
subclass of: Schedule and perform construction work

Construct new assets
type: Class
has PCFID: 19232
has hierarchy ID: 10.2.3.3
subclass of: Schedule and perform construction work

Augment existing assets
type: Class
has PCFID: 19233
has hierarchy ID: 10.2.3.4
subclass of: Schedule and perform construction work

Renew/Replace assets
type: Class
has PCFID: 19234
has hierarchy ID: 10.2.3.5
subclass of: Schedule and perform construction work

Manage asset construction
type: Class
has PCFID: 19224
has hierarchy ID: 10.2.4
subclass of: Design and construct productive assets

Monitor work performance
type: Class
has PCFID: 19225
has hierarchy ID: 10.2.4.1
subclass of: Manage asset construction

Undertake quality control
type: Class
has PCFID: 19226
has hierarchy ID: 10.2.4.2
subclass of: Manage asset construction

Create work and asset records
type: Class
has PCFID: 19227
has hierarchy ID: 10.2.4.3
subclass of: Manage asset construction

Manage safety, security, and access to sites
type: Class
has PCFID: 19228
has hierarchy ID: 10.2.4.4
subclass of: Manage asset construction

Maintain productive assets
type: Class
has PCFID: 19238
has hierarchy ID: 10.3
subclass of: Acquire, Construct, and Manage Assets

Plan asset maintenance
type: Class
has PCFID: 19239
has hierarchy ID: 10.3.1
subclass of: Maintain productive assets

Develop maintenance strategies
type: Class
has PCFID: 19240
has hierarchy ID: 10.3.1.1
subclass of: Plan asset maintenance

Analyze assets and predict maintenance requirements
type: Class
has PCFID: 10967
has hierarchy ID: 10.3.1.2
subclass of: Plan asset maintenance

Specify maintenance policies
type: Class
has PCFID: 19241
has hierarchy ID: 10.3.1.3
subclass of: Plan asset maintenance

Integrate preventive maintenance into operations schedule
type: Class
has PCFID: 10968
has hierarchy ID: 10.3.1.4
subclass of: Plan asset maintenance

Identify work management tasks & priorities
type: Class
has PCFID: 19242
has hierarchy ID: 10.3.1.5
subclass of: Plan asset maintenance

Conduct resource planning
type: Class
has PCFID: 19243
has hierarchy ID: 10.3.1.6
subclass of: Plan asset maintenance

Create work plans
type: Class
has PCFID: 19244
has hierarchy ID: 10.3.1.7
subclass of: Plan asset maintenance

Manage asset maintenance
type: Class
has PCFID: 19245
has hierarchy ID: 10.3.2
subclass of: Maintain productive assets

Schedule work
type: Class
has PCFID: 19246
has hierarchy ID: 10.3.2.1
subclass of: Manage asset maintenance

Obtain required resources
type: Class
has PCFID: 19247
has hierarchy ID: 10.3.2.2
subclass of: Manage asset maintenance

Undertake quality control
type: Class
has PCFID: 19248
has hierarchy ID: 10.3.2.3
subclass of: Manage asset maintenance

Update work and asset records
type: Class
has PCFID: 19249
has hierarchy ID: 10.3.2.4
subclass of: Manage asset maintenance

Manage maintenance work safety
type: Class
has PCFID: 19250
has hierarchy ID: 10.3.2.5
subclass of: Manage asset maintenance

Define maintenance performance targets
type: Class
has PCFID: 19251
has hierarchy ID: 10.3.2.6
subclass of: Manage asset maintenance

Monitor maintenance performance against targets/contracts
type: Class
has PCFID: 19252
has hierarchy ID: 10.3.2.7
subclass of: Manage asset maintenance

Perform asset maintenance
type: Class
has PCFID: 19253
has hierarchy ID: 10.3.3
subclass of: Maintain productive assets

Perform preventative asset maintenance
type: Class
has PCFID: 10947
has hierarchy ID: 10.3.3.1
subclass of: Perform asset maintenance

Perform routine asset maintenance
type: Class
has PCFID: 19254
has hierarchy ID: 10.3.3.2
subclass of: Perform asset maintenance

Perform corrective asset maintenance and repairs
type: Class
has PCFID: 19255
has hierarchy ID: 10.3.3.3
subclass of: Perform asset maintenance

Identify unplanned maintenance requirements
type: Class
has PCFID: 19256
has hierarchy ID: 10.3.3.4
subclass of: Perform asset maintenance

Perform unplanned maintenance and repairs
type: Class
has PCFID: 19257
has hierarchy ID: 10.3.3.5
subclass of: Perform asset maintenance

Dispose of assets
type: Class
has PCFID: 10940
has hierarchy ID: 10.4
subclass of: Acquire, Construct, and Manage Assets

Develop exit strategy
type: Class
has PCFID: 10952
has hierarchy ID: 10.4.1
subclass of: Dispose of assets

Decommission productive assets
type: Class
has PCFID: 19258
has hierarchy ID: 10.4.2
subclass of: Dispose of assets

Perform sale or trade
type: Class
has PCFID: 10953
has hierarchy ID: 10.4.3
subclass of: Dispose of assets

Perform abandonment
type: Class
has PCFID: 10954
has hierarchy ID: 10.4.4
subclass of: Dispose of assets

Perform waste and hazardous goods management
type: Class
has PCFID: 16970
has hierarchy ID: 10.4.5
subclass of: Dispose of assets

Manage Enterprise Risk, Compliance, Remediation, and Resiliency
type: Class
has PCFID: 16437
has hierarchy ID: 11.0
subclass of: American Productivity and Quality Center

Manage enterprise risk
type: Class
has PCFID: 17060
has hierarchy ID: 11.1
subclass of: Manage Enterprise Risk, Compliance, Remediation, and Resiliency

Establish the enterprise risk framework and policies
type: Class
has PCFID: 16439
has hierarchy ID: 11.1.1
subclass of: Manage enterprise risk

Determine risk tolerance for organization
type: Class
has PCFID: 16440
has hierarchy ID: 11.1.1.1
subclass of: Establish the enterprise risk framework and policies

Develop and maintain enterprise risk policies and procedures
type: Class
has PCFID: 16441
has hierarchy ID: 11.1.1.2
subclass of: Establish the enterprise risk framework and policies

Identify and implement enterprise risk management tools
type: Class
has PCFID: 16442
has hierarchy ID: 11.1.1.3
subclass of: Establish the enterprise risk framework and policies

Coordinate the sharing of risk knowledge across the organization
type: Class
has PCFID: 16443
has hierarchy ID: 11.1.1.4
subclass of: Establish the enterprise risk framework and policies

Prepare and report enterprise risk to executive management and board
type: Class
has PCFID: 16444
has hierarchy ID: 11.1.1.5
subclass of: Establish the enterprise risk framework and policies

Oversee and coordinate enterprise risk management activities
type: Class
has PCFID: 16445
has hierarchy ID: 11.1.2
subclass of: Manage enterprise risk

Identify enterprise level risks
type: Class
has PCFID: 16446
has hierarchy ID: 11.1.2.1
subclass of: Oversee and coordinate enterprise risk management activities

Assess risks to determine which to mitigate
type: Class
has PCFID: 16447
has hierarchy ID: 11.1.2.2
subclass of: Oversee and coordinate enterprise risk management activities

Develop risk mitigation and management strategy and integrate with existing performance management processes
type: Class
has PCFID: 16448
has hierarchy ID: 11.1.2.3
subclass of: Oversee and coordinate enterprise risk management activities

Verify business unit and functional risk mitigation plans are implemented
type: Class
has PCFID: 16449
has hierarchy ID: 11.1.2.4
subclass of: Oversee and coordinate enterprise risk management activities

Ensure risks and risk mitigation actions are monitored
type: Class
has PCFID: 16450
has hierarchy ID: 11.1.2.5
subclass of: Oversee and coordinate enterprise risk management activities

Report on risk activities
type: Class
has PCFID: 16451
has hierarchy ID: 11.1.2.6
subclass of: Oversee and coordinate enterprise risk management activities

Coordinate business unit and functional risk management activities
type: Class
has PCFID: 16452
has hierarchy ID: 11.1.2.7
subclass of: Oversee and coordinate enterprise risk management activities

Ensure that each business unit/function follows the enterprise risk management process
type: Class
has PCFID: 16453
has hierarchy ID: 11.1.2.8
subclass of: Oversee and coordinate enterprise risk management activities

Ensure that each business unit/function follows the enterprise risk reporting process
type: Class
has PCFID: 16454
has hierarchy ID: 11.1.2.9
subclass of: Oversee and coordinate enterprise risk management activities

Manage business unit and function risk
type: Class
has PCFID: 17462
has hierarchy ID: 11.1.3
subclass of: Manage enterprise risk

Identify risks
type: Class
has PCFID: 16456
has hierarchy ID: 11.1.3.1
subclass of: Manage business unit and function risk

Assess risks using enterprise risk framework policies and procedures
type: Class
has PCFID: 16457
has hierarchy ID: 11.1.3.2
subclass of: Manage business unit and function risk

Develop mitigation plans for risks
type: Class
has PCFID: 16458
has hierarchy ID: 11.1.3.3
subclass of: Manage business unit and function risk

Implement mitigation plans for risks
type: Class
has PCFID: 16459
has hierarchy ID: 11.1.3.4
subclass of: Manage business unit and function risk

Monitor risks
type: Class
has PCFID: 16460
has hierarchy ID: 11.1.3.5
subclass of: Manage business unit and function risk

Analyze risk activities and update plans
type: Class
has PCFID: 16461
has hierarchy ID: 11.1.3.6
subclass of: Manage business unit and function risk

Report on risk activities
type: Class
has PCFID: 16462
has hierarchy ID: 11.1.3.7
subclass of: Manage business unit and function risk

Manage compliance
type: Class
has PCFID: 17467
has hierarchy ID: 11.2
subclass of: Manage Enterprise Risk, Compliance, Remediation, and Resiliency

Establish compliance framework and policies
type: Class
has PCFID: 17468
has hierarchy ID: 11.2.1
subclass of: Manage compliance

Develop enterprise compliance policies and procedures
type: Class
has PCFID: 17469
has hierarchy ID: 11.2.1.1
subclass of: Establish compliance framework and policies

Implement enterprise compliance activities
type: Class
has PCFID: 17470
has hierarchy ID: 11.2.1.2
subclass of: Establish compliance framework and policies

Manage internal audits
type: Class
has PCFID: 14133
has hierarchy ID: 11.2.1.3
subclass of: Establish compliance framework and policies

Maintain controls-related technologies and tools
type: Class
has PCFID: 14137
has hierarchy ID: 11.2.1.4
subclass of: Establish compliance framework and policies

Manage regulatory compliance
type: Class
has PCFID: 16463
has hierarchy ID: 11.2.2
subclass of: Manage compliance

Develop regulatory compliance procedures
type: Class
has PCFID: 16464
has hierarchy ID: 11.2.2.1
subclass of: Manage regulatory compliance

Identify applicable regulatory requirements
type: Class
has PCFID: 16465
has hierarchy ID: 11.2.2.2
subclass of: Manage regulatory compliance

Monitor the regulatory environment for changing or emerging regulations
type: Class
has PCFID: 16466
has hierarchy ID: 11.2.2.3
subclass of: Manage regulatory compliance

Assess current compliance position and identify weaknesses or shortfalls therein
type: Class
has PCFID: 16467
has hierarchy ID: 11.2.2.4
subclass of: Manage regulatory compliance

Implement missing or stronger regulatory compliance controls and policies
type: Class
has PCFID: 16468
has hierarchy ID: 11.2.2.5
subclass of: Manage regulatory compliance

Monitor and test regulatory compliance position and existing controls
type: Class
has PCFID: 16469
has hierarchy ID: 11.2.2.6
subclass of: Manage regulatory compliance

Compile and communicate compliance scorecard(s)
type: Class
has PCFID: 19595
has hierarchy ID: 11.2.2.7
subclass of: Manage regulatory compliance

Compile and communicate internal and regulatory compliance reports
type: Class
has PCFID: 19596
has hierarchy ID: 11.2.2.8
subclass of: Manage regulatory compliance

Maintain relationships with regulators as appropriate
type: Class
has PCFID: 16470
has hierarchy ID: 11.2.2.9
subclass of: Manage regulatory compliance

Manage remediation efforts
type: Class
has PCFID: 11185
has hierarchy ID: 11.3
subclass of: Manage Enterprise Risk, Compliance, Remediation, and Resiliency

Create remediation plans
type: Class
has PCFID: 11201
has hierarchy ID: 11.3.1
subclass of: Manage remediation efforts

Contact and confer with experts
type: Class
has PCFID: 11202
has hierarchy ID: 11.3.2
subclass of: Manage remediation efforts

Identify/dedicate resources
type: Class
has PCFID: 11203
has hierarchy ID: 11.3.3
subclass of: Manage remediation efforts

Investigate legal aspects
type: Class
has PCFID: 11204
has hierarchy ID: 11.3.4
subclass of: Manage remediation efforts

Investigate damage cause
type: Class
has PCFID: 11205
has hierarchy ID: 11.3.5
subclass of: Manage remediation efforts

Amend or create policy
type: Class
has PCFID: 11206
has hierarchy ID: 11.3.6
subclass of: Manage remediation efforts

Manage business resiliency
type: Class
has PCFID: 11216
has hierarchy ID: 11.4
subclass of: Manage Enterprise Risk, Compliance, Remediation, and Resiliency

Develop the business resilience strategy
type: Class
has PCFID: 11221
has hierarchy ID: 11.4.1
subclass of: Manage business resiliency

Perform continuous business operations planning
type: Class
has PCFID: 11222
has hierarchy ID: 11.4.2
subclass of: Manage business resiliency

Test continuous business operations
type: Class
has PCFID: 11223
has hierarchy ID: 11.4.3
subclass of: Manage business resiliency

Maintain continuous business operations
type: Class
has PCFID: 11224
has hierarchy ID: 11.4.4
subclass of: Manage business resiliency

Share knowledge of specific risks across other parts of the organization
type: Class
has PCFID: 16471
has hierarchy ID: 11.4.5
subclass of: Manage business resiliency

Manage External Relationships
type: Class
has PCFID: 10012
has hierarchy ID: 12.0
subclass of: American Productivity and Quality Center

Build investor relationships
type: Class
has PCFID: 11010
has hierarchy ID: 12.1
subclass of: Manage External Relationships

Plan, build, and manage lender relations
type: Class
has PCFID: 11035
has hierarchy ID: 12.1.1
subclass of: Build investor relationships

Plan, build, and manage analyst relations
type: Class
has PCFID: 11036
has hierarchy ID: 12.1.2
subclass of: Build investor relationships

Communicate with shareholders
type: Class
has PCFID: 11037
has hierarchy ID: 12.1.3
subclass of: Build investor relationships

Manage government and industry relationships
type: Class
has PCFID: 11011
has hierarchy ID: 12.2
subclass of: Manage External Relationships

Manage government relations
type: Class
has PCFID: 11038
has hierarchy ID: 12.2.1
subclass of: Manage government and industry relationships

Assess relationships
type: Class
has PCFID: 12869
has hierarchy ID: 12.2.1.1
subclass of: Manage government relations

Appoint responsible executives
type: Class
has PCFID: 12870
has hierarchy ID: 12.2.1.2
subclass of: Manage government relations

Monitor relationships
type: Class
has PCFID: 12871
has hierarchy ID: 12.2.1.3
subclass of: Manage government relations

Receive input from internal advisors
type: Class
has PCFID: 12872
has hierarchy ID: 12.2.1.4
subclass of: Manage government relations

Receive input from external advisors
type: Class
has PCFID: 12873
has hierarchy ID: 12.2.1.5
subclass of: Manage government relations

Liaise with authorities
type: Class
has PCFID: 12874
has hierarchy ID: 12.2.1.6
subclass of: Manage government relations

Manage relations with quasi-government bodies
type: Class
has PCFID: 11039
has hierarchy ID: 12.2.2
subclass of: Manage government and industry relationships

Establish relationships with agencies
type: Class
has PCFID: 12875
has hierarchy ID: 12.2.2.1
subclass of: Manage relations with quasi-government bodies

Respond to audit inquiries
type: Class
has PCFID: 12876
has hierarchy ID: 12.2.2.2
subclass of: Manage relations with quasi-government bodies

Maintain documentation of contacts
type: Class
has PCFID: 12877
has hierarchy ID: 12.2.2.3
subclass of: Manage relations with quasi-government bodies

Plan and manage meetings
type: Class
has PCFID: 12878
has hierarchy ID: 12.2.2.4
subclass of: Manage relations with quasi-government bodies

Manage relations with trade or industry groups
type: Class
has PCFID: 11040
has hierarchy ID: 12.2.3
subclass of: Manage government and industry relationships

Evaluate the requirements for strategic relationships
type: Class
has PCFID: 12879
has hierarchy ID: 12.2.3.1
subclass of: Manage relations with trade or industry groups

Monitor the success of the partnerships
type: Class
has PCFID: 12880
has hierarchy ID: 12.2.3.2
subclass of: Manage relations with trade or industry groups

Extend or change the relationships
type: Class
has PCFID: 12881
has hierarchy ID: 12.2.3.3
subclass of: Manage relations with trade or industry groups

Manage lobby activities
type: Class
has PCFID: 11041
has hierarchy ID: 12.2.4
subclass of: Manage government and industry relationships

Manage relations with board of directors
type: Class
has PCFID: 11012
has hierarchy ID: 12.3
subclass of: Manage External Relationships

Report results
type: Class
has PCFID: 11042
has hierarchy ID: 12.3.1
subclass of: Manage relations with board of directors

Report audit findings
type: Class
has PCFID: 11043
has hierarchy ID: 12.3.2
subclass of: Manage relations with board of directors

Manage legal and ethical issues
type: Class
has PCFID: 11013
has hierarchy ID: 12.4
subclass of: Manage External Relationships

Create ethics policies
type: Class
has PCFID: 11044
has hierarchy ID: 12.4.1
subclass of: Manage legal and ethical issues

Manage corporate governance policies
type: Class
has PCFID: 11045
has hierarchy ID: 12.4.2
subclass of: Manage legal and ethical issues

Develop and perform preventive law programs
type: Class
has PCFID: 11046
has hierarchy ID: 12.4.3
subclass of: Manage legal and ethical issues

Ensure compliance
type: Class
has PCFID: 11047
has hierarchy ID: 12.4.4
subclass of: Manage legal and ethical issues

Plan and initiate compliance program
type: Class
has PCFID: 11053
has hierarchy ID: 12.4.4.1
subclass of: Ensure compliance

Execute compliance program
type: Class
has PCFID: 11054
has hierarchy ID: 12.4.4.2
subclass of: Ensure compliance

Manage outside counsel
type: Class
has PCFID: 11048
has hierarchy ID: 12.4.5
subclass of: Manage legal and ethical issues

Assess problem and determine work requirements
type: Class
has PCFID: 11056
has hierarchy ID: 12.4.5.1
subclass of: Manage outside counsel

Engage/Retain outside counsel if necessary
type: Class
has PCFID: 11057
has hierarchy ID: 12.4.5.2
subclass of: Manage outside counsel

Receive strategy/budget
type: Class
has PCFID: 11058
has hierarchy ID: 12.4.5.3
subclass of: Manage outside counsel

Receive work product and manage/monitor case and work performed
type: Class
has PCFID: 11059
has hierarchy ID: 12.4.5.4
subclass of: Manage outside counsel

Process payment for legal services
type: Class
has PCFID: 11060
has hierarchy ID: 12.4.5.5
subclass of: Manage outside counsel

Track legal activity/performance
type: Class
has PCFID: 11061
has hierarchy ID: 12.4.5.6
subclass of: Manage outside counsel

Protect intellectual property
type: Class
has PCFID: 11049
has hierarchy ID: 12.4.6
subclass of: Manage legal and ethical issues

Manage copyrights, patents, and trademarks
type: Class
has PCFID: 11062
has hierarchy ID: 12.4.6.1
subclass of: Protect intellectual property

Maintain intellectual property rights and restrictions
type: Class
has PCFID: 11063
has hierarchy ID: 12.4.6.2
subclass of: Protect intellectual property

Administer licensing terms
type: Class
has PCFID: 11064
has hierarchy ID: 12.4.6.3
subclass of: Protect intellectual property

Administer options
type: Class
has PCFID: 11065
has hierarchy ID: 12.4.6.4
subclass of: Protect intellectual property

Resolve disputes and litigations
type: Class
has PCFID: 11050
has hierarchy ID: 12.4.7
subclass of: Manage legal and ethical issues

Provide legal advice/counseling
type: Class
has PCFID: 11051
has hierarchy ID: 12.4.8
subclass of: Manage legal and ethical issues

Negotiate and document agreements/contracts
type: Class
has PCFID: 11052
has hierarchy ID: 12.4.9
subclass of: Manage legal and ethical issues

Manage public relations program
type: Class
has PCFID: 11014
has hierarchy ID: 12.5
subclass of: Manage External Relationships

Manage community relations
type: Class
has PCFID: 11066
has hierarchy ID: 12.5.1
subclass of: Manage public relations program

Manage media relations
type: Class
has PCFID: 11067
has hierarchy ID: 12.5.2
subclass of: Manage public relations program

Promote political stability
type: Class
has PCFID: 11068
has hierarchy ID: 12.5.3
subclass of: Manage public relations program

Create press releases
type: Class
has PCFID: 11069
has hierarchy ID: 12.5.4
subclass of: Manage public relations program

Issue press releases
type: Class
has PCFID: 11070
has hierarchy ID: 12.5.5
subclass of: Manage public relations program

Develop and Manage Business Capabilities
type: Class
has PCFID: 10013
has hierarchy ID: 13.0
subclass of: American Productivity and Quality Center

Manage business processes
type: Class
has PCFID: 16378
has hierarchy ID: 13.1
subclass of: Develop and Manage Business Capabilities

Establish and maintain process management governance
type: Class
has PCFID: 16379
has hierarchy ID: 13.1.1
subclass of: Manage business processes

Define and manage governance approach
type: Class
has PCFID: 16380
has hierarchy ID: 13.1.1.1
subclass of: Establish and maintain process management governance

Establish and maintain process tools and templates
type: Class
has PCFID: 16381
has hierarchy ID: 13.1.1.2
subclass of: Establish and maintain process management governance

Assign and support process ownership
type: Class
has PCFID: 16382
has hierarchy ID: 13.1.1.3
subclass of: Establish and maintain process management governance

Perform process governance activities
type: Class
has PCFID: 16383
has hierarchy ID: 13.1.1.4
subclass of: Establish and maintain process management governance

Define and manage process frameworks
type: Class
has PCFID: 16384
has hierarchy ID: 13.1.2
subclass of: Manage business processes

Establish and maintain process framework
type: Class
has PCFID: 16385
has hierarchy ID: 13.1.2.1
subclass of: Define and manage process frameworks

Identify cross-functional processes
type: Class
has PCFID: 16386
has hierarchy ID: 13.1.2.2
subclass of: Define and manage process frameworks

Define processes
type: Class
has PCFID: 16387
has hierarchy ID: 13.1.3
subclass of: Manage business processes

Scope processes
type: Class
has PCFID: 16388
has hierarchy ID: 13.1.3.1
subclass of: Define processes

Analyze processes
type: Class
has PCFID: 16389
has hierarchy ID: 13.1.3.2
subclass of: Define processes

Identify published best practices
type: Class
has PCFID: 20140
has hierarchy ID: 13.1.3.2.1
subclass of: Analyze processes

Model and document processes
type: Class
has PCFID: 16390
has hierarchy ID: 13.1.3.3
subclass of: Define processes

Publish processes
type: Class
has PCFID: 16391
has hierarchy ID: 13.1.3.4
subclass of: Define processes

Manage process performance
type: Class
has PCFID: 16392
has hierarchy ID: 13.1.4
subclass of: Manage business processes

Provide process training
type: Class
has PCFID: 16393
has hierarchy ID: 13.1.4.1
subclass of: Manage process performance

Support process execution
type: Class
has PCFID: 16394
has hierarchy ID: 13.1.4.2
subclass of: Manage process performance

Measure and report process performance
type: Class
has PCFID: 16395
has hierarchy ID: 13.1.4.3
subclass of: Manage process performance

Identify additional metrics as required
type: Class
has PCFID: 20141
has hierarchy ID: 13.1.4.3.1
subclass of: Measure and report process performance

Improve processes
type: Class
has PCFID: 16396
has hierarchy ID: 13.1.5
subclass of: Manage business processes

Identify and select improvement opportunities
type: Class
has PCFID: 16397
has hierarchy ID: 13.1.5.1
subclass of: Improve processes

Manage improvement projects
type: Class
has PCFID: 16398
has hierarchy ID: 13.1.5.2
subclass of: Improve processes

Perform continuous improvement activities
type: Class
has PCFID: 16399
has hierarchy ID: 13.1.5.3
subclass of: Improve processes

Manage portfolio, program, and project
type: Class
has PCFID: 16400
has hierarchy ID: 13.2
subclass of: Develop and Manage Business Capabilities

Manage portfolio
type: Class
has PCFID: 16401
has hierarchy ID: 13.2.1
subclass of: Manage portfolio, program, and project

Establish portfolio strategy
type: Class
has PCFID: 16402
has hierarchy ID: 13.2.1.1
subclass of: Manage portfolio

Define portfolio governance
type: Class
has PCFID: 16403
has hierarchy ID: 13.2.1.2
subclass of: Manage portfolio

Monitor and control portfolio
type: Class
has PCFID: 16404
has hierarchy ID: 13.2.1.3
subclass of: Manage portfolio

Manage programs
type: Class
has PCFID: 16405
has hierarchy ID: 13.2.2
subclass of: Manage portfolio, program, and project

Establish program structure and approach
type: Class
has PCFID: 16406
has hierarchy ID: 13.2.2.1
subclass of: Manage programs

Manage program stakeholders and partners
type: Class
has PCFID: 16407
has hierarchy ID: 13.2.2.2
subclass of: Manage programs

Manage program execution
type: Class
has PCFID: 16408
has hierarchy ID: 13.2.2.3
subclass of: Manage programs

Review and report program performance
type: Class
has PCFID: 16409
has hierarchy ID: 13.2.2.4
subclass of: Manage programs

Manage projects
type: Class
has PCFID: 16410
has hierarchy ID: 13.2.3
subclass of: Manage portfolio, program, and project

Establish project scope
type: Class
has PCFID: 16411
has hierarchy ID: 13.2.3.1
subclass of: Manage projects

Identify project requirements and objectives
type: Class
has PCFID: 11117
has hierarchy ID: 13.2.3.1.1
subclass of: Establish project scope

Identify project resource requirements
type: Class
has PCFID: 16412
has hierarchy ID: 13.2.3.1.2
subclass of: Establish project scope

Assess culture and readiness for project management approach
type: Class
has PCFID: 11118
has hierarchy ID: 13.2.3.1.3
subclass of: Establish project scope

Identify appropriate project management methodologies
type: Class
has PCFID: 11119
has hierarchy ID: 13.2.3.1.4
subclass of: Establish project scope

Create business case and obtain funding
type: Class
has PCFID: 11120
has hierarchy ID: 13.2.3.1.5
subclass of: Establish project scope

Develop project measures and indicators
type: Class
has PCFID: 11121
has hierarchy ID: 13.2.3.1.6
subclass of: Establish project scope

Develop project plans
type: Class
has PCFID: 16413
has hierarchy ID: 13.2.3.2
subclass of: Manage projects

Define roles and resources
type: Class
has PCFID: 11123
has hierarchy ID: 13.2.3.2.1
subclass of: Develop project plans

Acquire/secure project resources
type: Class
has PCFID: 20142
has hierarchy ID: 13.2.3.2.2
subclass of: Develop project plans

Identify specific IT requirements
type: Class
has PCFID: 11124
has hierarchy ID: 13.2.3.2.3
subclass of: Develop project plans

Create training and communication plans
type: Class
has PCFID: 11125
has hierarchy ID: 13.2.3.2.4
subclass of: Develop project plans

Design recognition and reward approaches
type: Class
has PCFID: 11127
has hierarchy ID: 13.2.3.2.5
subclass of: Develop project plans

Design and plan launch of project
type: Class
has PCFID: 11128
has hierarchy ID: 13.2.3.2.6
subclass of: Develop project plans

Deploy the project
type: Class
has PCFID: 11129
has hierarchy ID: 13.2.3.2.7
subclass of: Develop project plans

Execute projects
type: Class
has PCFID: 16414
has hierarchy ID: 13.2.3.3
subclass of: Manage projects

Evaluate impact of project management (strategy and projects) on measures and outcomes
type: Class
has PCFID: 11131
has hierarchy ID: 13.2.3.3.1
subclass of: Execute projects

Report the status of project
type: Class
has PCFID: 16415
has hierarchy ID: 13.2.3.3.2
subclass of: Execute projects

Manage project scope
type: Class
has PCFID: 16416
has hierarchy ID: 13.2.3.3.3
subclass of: Execute projects

Promote and sustain activity and involvement
type: Class
has PCFID: 11132
has hierarchy ID: 13.2.3.3.4
subclass of: Execute projects

Realign and refresh project management strategy and approaches
type: Class
has PCFID: 11133
has hierarchy ID: 13.2.3.3.5
subclass of: Execute projects

Review and report project performance
type: Class
has PCFID: 16417
has hierarchy ID: 13.2.3.4
subclass of: Manage projects

Close projects
type: Class
has PCFID: 16418
has hierarchy ID: 13.2.3.5
subclass of: Manage projects

Manage enterprise quality
type: Class
has PCFID: 17471
has hierarchy ID: 13.3
subclass of: Develop and Manage Business Capabilities

Establish quality requirements
type: Class
has PCFID: 17472
has hierarchy ID: 13.3.1
subclass of: Manage enterprise quality

Define critical-to-quality characteristics
type: Class
has PCFID: 17473
has hierarchy ID: 13.3.1.1
subclass of: Establish quality requirements

Define preventive quality activities
type: Class
has PCFID: 17474
has hierarchy ID: 13.3.1.2
subclass of: Establish quality requirements

Develop quality controls
type: Class
has PCFID: 17475
has hierarchy ID: 13.3.1.3
subclass of: Establish quality requirements

Define process steps for controls (or integration points)
type: Class
has PCFID: 17476
has hierarchy ID: 13.3.1.3.1
subclass of: Develop quality controls

Define sampling plan
type: Class
has PCFID: 17477
has hierarchy ID: 13.3.1.3.2
subclass of: Develop quality controls

Identify measurement methods
type: Class
has PCFID: 17478
has hierarchy ID: 13.3.1.3.3
subclass of: Develop quality controls

Define required competencies
type: Class
has PCFID: 17479
has hierarchy ID: 13.3.1.3.4
subclass of: Develop quality controls

Prove capability to assess compliance with requirements
type: Class
has PCFID: 17480
has hierarchy ID: 13.3.1.4
subclass of: Establish quality requirements

Finalize quality plan
type: Class
has PCFID: 17481
has hierarchy ID: 13.3.1.5
subclass of: Establish quality requirements

Evaluate performance to requirements
type: Class
has PCFID: 17482
has hierarchy ID: 13.3.2
subclass of: Manage enterprise quality

Test against quality plan
type: Class
has PCFID: 17483
has hierarchy ID: 13.3.2.1
subclass of: Evaluate performance to requirements

Conduct test and collect data
type: Class
has PCFID: 17484
has hierarchy ID: 13.3.2.1.1
subclass of: Test against quality plan

Record result(s)
type: Class
has PCFID: 17485
has hierarchy ID: 13.3.2.1.2
subclass of: Test against quality plan

Determine disposition of result(s)
type: Class
has PCFID: 17486
has hierarchy ID: 13.3.2.1.3
subclass of: Test against quality plan

Assess results of tests
type: Class
has PCFID: 17487
has hierarchy ID: 13.3.2.2
subclass of: Evaluate performance to requirements

Assess sample significance
type: Class
has PCFID: 17488
has hierarchy ID: 13.3.2.2.1
subclass of: Assess results of tests

Summarize result(s)
type: Class
has PCFID: 17489
has hierarchy ID: 13.3.2.2.2
subclass of: Assess results of tests

Recommend actions
type: Class
has PCFID: 17490
has hierarchy ID: 13.3.2.2.3
subclass of: Assess results of tests

Decide next steps
type: Class
has PCFID: 17491
has hierarchy ID: 13.3.2.2.4
subclass of: Assess results of tests

Manage non-conformance
type: Class
has PCFID: 17492
has hierarchy ID: 13.3.3
subclass of: Manage enterprise quality

Assess potential impact
type: Class
has PCFID: 17493
has hierarchy ID: 13.3.3.1
subclass of: Manage non-conformance

Determine immediate action(s)
type: Class
has PCFID: 17494
has hierarchy ID: 13.3.3.2
subclass of: Manage non-conformance

Identify root cause(s)
type: Class
has PCFID: 17495
has hierarchy ID: 13.3.3.3
subclass of: Manage non-conformance

Take corrective or preventative action
type: Class
has PCFID: 17496
has hierarchy ID: 13.3.3.4
subclass of: Manage non-conformance

Close non-conformance
type: Class
has PCFID: 17497
has hierarchy ID: 13.3.3.5
subclass of: Manage non-conformance

Implement and maintain the enterprise quality management system (EQMS)
type: Class
has PCFID: 17498
has hierarchy ID: 13.3.4
subclass of: Manage enterprise quality

Define the quality strategy
type: Class
has PCFID: 17499
has hierarchy ID: 13.3.4.1
subclass of: Implement and maintain the enterprise quality management system (EQMS)

Plan and deploy the EQMS scope, targets, and goals
type: Class
has PCFID: 17500
has hierarchy ID: 13.3.4.2
subclass of: Implement and maintain the enterprise quality management system (EQMS)

Identify core EQMS processes, controls, and metrics
type: Class
has PCFID: 17501
has hierarchy ID: 13.3.4.3
subclass of: Implement and maintain the enterprise quality management system (EQMS)

Develop and document EQMS policies, procedures, standards, and measures
type: Class
has PCFID: 17502
has hierarchy ID: 13.3.4.4
subclass of: Implement and maintain the enterprise quality management system (EQMS)

Assess the EQMS performance
type: Class
has PCFID: 17503
has hierarchy ID: 13.3.4.5
subclass of: Implement and maintain the enterprise quality management system (EQMS)

Create environment and capability for EQMS improvement(s)
type: Class
has PCFID: 17504
has hierarchy ID: 13.3.4.6
subclass of: Implement and maintain the enterprise quality management system (EQMS)

Reward quality excellence
type: Class
has PCFID: 17505
has hierarchy ID: 13.3.4.6.1
subclass of: Create environment and capability for EQMS improvement(s)

Create and maintain quality partnerships
type: Class
has PCFID: 17506
has hierarchy ID: 13.3.4.6.2
subclass of: Create environment and capability for EQMS improvement(s)

Maintain talent capabilities and competencies
type: Class
has PCFID: 17507
has hierarchy ID: 13.3.4.6.3
subclass of: Create environment and capability for EQMS improvement(s)

Incorporate EQMS messaging into communication channels
type: Class
has PCFID: 17508
has hierarchy ID: 13.3.4.6.4
subclass of: Create environment and capability for EQMS improvement(s)

Assure independent EQMS management access to appropriate authority in the organization
type: Class
has PCFID: 17509
has hierarchy ID: 13.3.4.6.5
subclass of: Create environment and capability for EQMS improvement(s)

Transfer proven EQMS methods
type: Class
has PCFID: 17510
has hierarchy ID: 13.3.4.6.6
subclass of: Create environment and capability for EQMS improvement(s)

Manage change
type: Class
has PCFID: 11074
has hierarchy ID: 13.4
subclass of: Develop and Manage Business Capabilities

Plan for change
type: Class
has PCFID: 11134
has hierarchy ID: 13.4.1
subclass of: Manage change

Select process improvement methodology
type: Class
has PCFID: 11138
has hierarchy ID: 13.4.1.1
subclass of: Plan for change

Determine stakeholders
type: Class
has PCFID: 11140
has hierarchy ID: 13.4.1.2
subclass of: Plan for change

Assess readiness for change
type: Class
has PCFID: 11139
has hierarchy ID: 13.4.1.3
subclass of: Plan for change

Identify change champion(s)
type: Class
has PCFID: 11141
has hierarchy ID: 13.4.1.4
subclass of: Plan for change

Form design team
type: Class
has PCFID: 11142
has hierarchy ID: 13.4.1.5
subclass of: Plan for change

Define scope
type: Class
has PCFID: 11143
has hierarchy ID: 13.4.1.6
subclass of: Plan for change

Understand current state
type: Class
has PCFID: 11144
has hierarchy ID: 13.4.1.7
subclass of: Plan for change

Define future state
type: Class
has PCFID: 11145
has hierarchy ID: 13.4.1.8
subclass of: Plan for change

Conduct organizational risk analysis
type: Class
has PCFID: 11146
has hierarchy ID: 13.4.1.9
subclass of: Plan for change

Assess cultural issues
type: Class
has PCFID: 11147
has hierarchy ID: 13.4.1.10
subclass of: Plan for change

Identify impacted groups
type: Class
has PCFID: 20143
has hierarchy ID: 13.4.1.11
subclass of: Plan for change

Determine degree/extent of impact
type: Class
has PCFID: 20144
has hierarchy ID: 13.4.1.12
subclass of: Plan for change

Establish accountability for change management
type: Class
has PCFID: 11148
has hierarchy ID: 13.4.1.13
subclass of: Plan for change

Identify barriers to change
type: Class
has PCFID: 11149
has hierarchy ID: 13.4.1.14
subclass of: Plan for change

Determine change enablers
type: Class
has PCFID: 11150
has hierarchy ID: 13.4.1.15
subclass of: Plan for change

Identify resources and develop measures
type: Class
has PCFID: 11151
has hierarchy ID: 13.4.1.16
subclass of: Plan for change

Design the change
type: Class
has PCFID: 11135
has hierarchy ID: 13.4.2
subclass of: Manage change

Assess connection to other initiatives
type: Class
has PCFID: 11152
has hierarchy ID: 13.4.2.1
subclass of: Design the change

Develop change management plans
type: Class
has PCFID: 11153
has hierarchy ID: 13.4.2.2
subclass of: Design the change

Develop training plan
type: Class
has PCFID: 11154
has hierarchy ID: 13.4.2.3
subclass of: Design the change

Develop communication plan
type: Class
has PCFID: 11155
has hierarchy ID: 13.4.2.4
subclass of: Design the change

Assign change champion(s)
type: Class
has PCFID: 20145
has hierarchy ID: 13.4.2.5
subclass of: Design the change

Develop rewards/incentives plan
type: Class
has PCFID: 11156
has hierarchy ID: 13.4.2.6
subclass of: Design the change

Establish change adoption metrics
type: Class
has PCFID: 11157
has hierarchy ID: 13.4.2.7
subclass of: Design the change

Establish/Clarify new roles
type: Class
has PCFID: 11158
has hierarchy ID: 13.4.2.8
subclass of: Design the change

Identify budget/roles
type: Class
has PCFID: 11159
has hierarchy ID: 13.4.2.9
subclass of: Design the change

Implement change
type: Class
has PCFID: 11136
has hierarchy ID: 13.4.3
subclass of: Manage change

Create commitment for improvement/change
type: Class
has PCFID: 11160
has hierarchy ID: 13.4.3.1
subclass of: Implement change

Reengineer business processes and systems
type: Class
has PCFID: 11161
has hierarchy ID: 13.4.3.2
subclass of: Implement change

Support transition to new roles or exit strategies for incumbents
type: Class
has PCFID: 11162
has hierarchy ID: 13.4.3.3
subclass of: Implement change

Monitor change
type: Class
has PCFID: 11163
has hierarchy ID: 13.4.3.4
subclass of: Implement change

Report on change
type: Class
has PCFID: 20146
has hierarchy ID: 13.4.3.5
subclass of: Implement change

Sustain improvement
type: Class
has PCFID: 11137
has hierarchy ID: 13.4.4
subclass of: Manage change

Monitor improved process performance
type: Class
has PCFID: 11164
has hierarchy ID: 13.4.4.1
subclass of: Sustain improvement

Capture and reuse lessons learned from change process
type: Class
has PCFID: 11165
has hierarchy ID: 13.4.4.2
subclass of: Sustain improvement

Take corrective action as necessary
type: Class
has PCFID: 11166
has hierarchy ID: 13.4.4.3
subclass of: Sustain improvement

Develop and manage enterprise-wide knowledge management (KM) capability
type: Class
has PCFID: 11073
has hierarchy ID: 13.5
subclass of: Develop and Manage Business Capabilities

Develop KM strategy
type: Class
has PCFID: 11095
has hierarchy ID: 13.5.1
subclass of: Develop and manage enterprise-wide knowledge management (KM) capability

Develop governance model
type: Class
has PCFID: 11100
has hierarchy ID: 13.5.1.1
subclass of: Develop KM strategy

Establish central KM core group
type: Class
has PCFID: 11101
has hierarchy ID: 13.5.1.2
subclass of: Develop KM strategy

Define roles and accountability of core group versus operating units
type: Class
has PCFID: 11102
has hierarchy ID: 13.5.1.3
subclass of: Develop KM strategy

Develop funding models
type: Class
has PCFID: 11103
has hierarchy ID: 13.5.1.4
subclass of: Develop KM strategy

Identify links to key initiatives
type: Class
has PCFID: 11104
has hierarchy ID: 13.5.1.5
subclass of: Develop KM strategy

Develop core KM methodologies
type: Class
has PCFID: 11105
has hierarchy ID: 13.5.1.6
subclass of: Develop KM strategy

Assess IT needs and engage IT function
type: Class
has PCFID: 11106
has hierarchy ID: 13.5.1.7
subclass of: Develop KM strategy

Develop training and communication plans
type: Class
has PCFID: 11107
has hierarchy ID: 13.5.1.8
subclass of: Develop KM strategy

Develop change management approaches
type: Class
has PCFID: 11108
has hierarchy ID: 13.5.1.9
subclass of: Develop KM strategy

Develop strategic measures and indicators
type: Class
has PCFID: 11109
has hierarchy ID: 13.5.1.10
subclass of: Develop KM strategy

Assess KM capabilities
type: Class
has PCFID: 11096
has hierarchy ID: 13.5.2
subclass of: Develop and manage enterprise-wide knowledge management (KM) capability

Assess maturity of existing KM initiatives
type: Class
has PCFID: 11110
has hierarchy ID: 13.5.2.1
subclass of: Assess KM capabilities

Evaluate existing KM approaches
type: Class
has PCFID: 11111
has hierarchy ID: 13.5.2.2
subclass of: Assess KM capabilities

Identify gaps and needs
type: Class
has PCFID: 11112
has hierarchy ID: 13.5.2.3
subclass of: Assess KM capabilities

Enhance/Modify existing KM approaches
type: Class
has PCFID: 11113
has hierarchy ID: 13.5.2.4
subclass of: Assess KM capabilities

Develop new KM approaches
type: Class
has PCFID: 11114
has hierarchy ID: 13.5.2.5
subclass of: Assess KM capabilities

Implement new KM approaches
type: Class
has PCFID: 11115
has hierarchy ID: 13.5.2.6
subclass of: Assess KM capabilities

Measure and benchmark
type: Class
has PCFID: 16436
has hierarchy ID: 13.6
subclass of: Develop and Manage Business Capabilities

Create and manage organizational performance strategy
type: Class
has PCFID: 11071
has hierarchy ID: 13.6.1
subclass of: Measure and benchmark

Create enterprise measurement systems model
type: Class
has PCFID: 11075
has hierarchy ID: 13.6.1.1
subclass of: Create and manage organizational performance strategy

Measure process productivity
type: Class
has PCFID: 11076
has hierarchy ID: 13.6.1.2
subclass of: Create and manage organizational performance strategy

Measure cost effectiveness
type: Class
has PCFID: 11077
has hierarchy ID: 13.6.1.3
subclass of: Create and manage organizational performance strategy

Measure staff efficiency
type: Class
has PCFID: 11078
has hierarchy ID: 13.6.1.4
subclass of: Create and manage organizational performance strategy

Measure cycle time
type: Class
has PCFID: 11079
has hierarchy ID: 13.6.1.5
subclass of: Create and manage organizational performance strategy

Benchmark performance
type: Class
has PCFID: 11072
has hierarchy ID: 13.6.2
subclass of: Measure and benchmark

Conduct performance assessments
type: Class
has PCFID: 11083
has hierarchy ID: 13.6.2.1
subclass of: Benchmark performance

Develop benchmarking capabilities
type: Class
has PCFID: 11084
has hierarchy ID: 13.6.2.2
subclass of: Benchmark performance

Conduct internal process and external competitive benchmarking
type: Class
has PCFID: 11085
has hierarchy ID: 13.6.2.3
subclass of: Benchmark performance

Conduct gap analysis
type: Class
has PCFID: 11087
has hierarchy ID: 13.6.2.4
subclass of: Benchmark performance

Establish need for change
type: Class
has PCFID: 11088
has hierarchy ID: 13.6.2.5
subclass of: Benchmark performance

Evaluate process performance
type: Class
has PCFID: 20147
has hierarchy ID: 13.6.3
subclass of: Measure and benchmark

Establish appropriate performance indicators (metrics)
type: Class
has PCFID: 10270
has hierarchy ID: 13.6.3.1
subclass of: Evaluate process performance

Establish monitoring frequency
type: Class
has PCFID: 10271
has hierarchy ID: 13.6.3.2
subclass of: Evaluate process performance

Collect data
type: Class
has PCFID: 20148
has hierarchy ID: 13.6.3.3
subclass of: Evaluate process performance

Calculate performance measures
type: Class
has PCFID: 10272
has hierarchy ID: 13.6.3.4
subclass of: Evaluate process performance

Identify performance trends
type: Class
has PCFID: 10273
has hierarchy ID: 13.6.3.5
subclass of: Evaluate process performance

Analyze performance against benchmark data
type: Class
has PCFID: 10274
has hierarchy ID: 13.6.3.6
subclass of: Evaluate process performance

Prepare reports
type: Class
has PCFID: 10275
has hierarchy ID: 13.6.3.7
subclass of: Evaluate process performance

Develop performance improvement plan
type: Class
has PCFID: 10276
has hierarchy ID: 13.6.3.8
subclass of: Evaluate process performance

Manage environmental health and safety (EHS)
type: Class
has PCFID: 11179
has hierarchy ID: 13.7
subclass of: Develop and Manage Business Capabilities

Determine environmental health and safety impacts
type: Class
has PCFID: 11180
has hierarchy ID: 13.7.1
subclass of: Manage environmental health and safety (EHS)

Evaluate environmental impact of products, services, and operations
type: Class
has PCFID: 11186
has hierarchy ID: 13.7.1.1
subclass of: Determine environmental health and safety impacts

Conduct health and safety and environmental audits
type: Class
has PCFID: 11187
has hierarchy ID: 13.7.1.2
subclass of: Determine environmental health and safety impacts

Develop and execute functional EHS program
type: Class
has PCFID: 11181
has hierarchy ID: 13.7.2
subclass of: Manage environmental health and safety (EHS)

Identify regulatory and stakeholder requirements
type: Class
has PCFID: 11188
has hierarchy ID: 13.7.2.1
subclass of: Develop and execute functional EHS program

Assess future risks and opportunities
type: Class
has PCFID: 11189
has hierarchy ID: 13.7.2.2
subclass of: Develop and execute functional EHS program

Create EHS policy
type: Class
has PCFID: 11190
has hierarchy ID: 13.7.2.3
subclass of: Develop and execute functional EHS program

Record and manage EHS events
type: Class
has PCFID: 11191
has hierarchy ID: 13.7.2.4
subclass of: Develop and execute functional EHS program

Train and educate functional employees
type: Class
has PCFID: 11182
has hierarchy ID: 13.7.3
subclass of: Manage environmental health and safety (EHS)

Communicate EHS issues to stakeholders and provide support
type: Class
has PCFID: 11192
has hierarchy ID: 13.7.3.1
subclass of: Train and educate functional employees

Monitor and manage functional EHS management program
type: Class
has PCFID: 11183
has hierarchy ID: 13.7.4
subclass of: Manage environmental health and safety (EHS)

Manage EHS costs and benefits
type: Class
has PCFID: 11193
has hierarchy ID: 13.7.4.1
subclass of: Monitor and manage functional EHS management program

Measure and report EHS performance
type: Class
has PCFID: 11194
has hierarchy ID: 13.7.4.2
subclass of: Monitor and manage functional EHS management program

Implement emergency response program
type: Class
has PCFID: 11196
has hierarchy ID: 13.7.4.3
subclass of: Monitor and manage functional EHS management program

Implement pollution prevention program
type: Class
has PCFID: 11197
has hierarchy ID: 13.7.4.4
subclass of: Monitor and manage functional EHS management program

Provide employees with EHS support
type: Class
has PCFID: 11195
has hierarchy ID: 13.7.4.5
subclass of: Monitor and manage functional EHS management program