{
    "dataType": "CVE_RECORD",
    "dataVersion": "5.1",
    "cveMetadata": {
        "state": "PUBLISHED",
        "cveId": "CVE-2020-1770",
        "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "assignerShortName": "OTRS",
        "dateUpdated": "2024-09-17T01:11:13.158Z",
        "dateReserved": "2019-11-29T00:00:00.000Z",
        "datePublished": "2020-03-27T12:47:49.421Z"
    },
    "containers": {
        "cna": {
            "title": "Information disclosure in support bundle files",
            "datePublic": "2020-03-27T00:00:00.000Z",
            "providerMetadata": {
                "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
                "shortName": "OTRS",
                "dateUpdated": "2023-08-31T02:06:22.490Z"
            },
            "descriptions": [
                {
                    "lang": "en",
                    "value": "Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions."
                }
            ],
            "affected": [
                {
                    "vendor": "OTRS AG",
                    "product": "((OTRS)) Community Edition",
                    "versions": [
                        {
                            "version": "5.0.x",
                            "status": "affected",
                            "lessThanOrEqual": "5.0.41",
                            "versionType": "custom"
                        },
                        {
                            "version": "6.0.x",
                            "status": "affected",
                            "lessThanOrEqual": "6.0.26",
                            "versionType": "custom"
                        }
                    ]
                },
                {
                    "vendor": "OTRS AG",
                    "product": "OTRS",
                    "versions": [
                        {
                            "version": "7.0.x",
                            "status": "affected",
                            "lessThanOrEqual": "7.0.15",
                            "versionType": "custom"
                        }
                    ]
                }
            ],
            "references": [
                {
                    "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/"
                },
                {
                    "name": "openSUSE-SU-2020:0551",
                    "tags": [
                        "vendor-advisory"
                    ],
                    "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
                },
                {
                    "name": "[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update",
                    "tags": [
                        "mailing-list"
                    ],
                    "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"
                },
                {
                    "name": "openSUSE-SU-2020:1475",
                    "tags": [
                        "vendor-advisory"
                    ],
                    "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
                },
                {
                    "name": "openSUSE-SU-2020:1509",
                    "tags": [
                        "vendor-advisory"
                    ],
                    "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
                },
                {
                    "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
                    "tags": [
                        "mailing-list"
                    ],
                    "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
                }
            ],
            "credits": [
                {
                    "lang": "en",
                    "value": "Matthias Terlinde"
                }
            ],
            "metrics": [
                {
                    "cvssV3_1": {
                        "version": "3.1",
                        "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N",
                        "attackVector": "NETWORK",
                        "attackComplexity": "LOW",
                        "privilegesRequired": "HIGH",
                        "userInteraction": "REQUIRED",
                        "scope": "UNCHANGED",
                        "confidentialityImpact": "LOW",
                        "integrityImpact": "NONE",
                        "availabilityImpact": "NONE",
                        "baseScore": 2.4,
                        "baseSeverity": "LOW"
                    }
                }
            ],
            "problemTypes": [
                {
                    "descriptions": [
                        {
                            "type": "CWE",
                            "lang": "en",
                            "description": "CWE-201 Information Exposure Through Sent Data",
                            "cweId": "CWE-201"
                        }
                    ]
                }
            ],
            "x_generator": {
                "engine": "Vulnogram 0.0.9"
            },
            "source": {
                "advisory": "OSA-2020-07",
                "defect": [
                    "2020021442001997"
                ],
                "discovery": "USER"
            },
            "solutions": [
                {
                    "lang": "en",
                    "value": "Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42.\n\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/cb6d12a74fbf721ba33f24ce93ae37ed9a945a95\nPatch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/d37defe6592992e886cc5cc8fec444d34875fd4d"
                }
            ]
        },
        "adp": [
            {
                "providerMetadata": {
                    "orgId": "af854a3a-2127-422b-91ae-364da2661108",
                    "shortName": "CVE",
                    "dateUpdated": "2024-08-04T06:46:30.907Z"
                },
                "title": "CVE Program Container",
                "references": [
                    {
                        "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/",
                        "tags": [
                            "x_transferred"
                        ]
                    },
                    {
                        "name": "openSUSE-SU-2020:0551",
                        "tags": [
                            "vendor-advisory",
                            "x_transferred"
                        ],
                        "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
                    },
                    {
                        "name": "[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update",
                        "tags": [
                            "mailing-list",
                            "x_transferred"
                        ],
                        "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"
                    },
                    {
                        "name": "openSUSE-SU-2020:1475",
                        "tags": [
                            "vendor-advisory",
                            "x_transferred"
                        ],
                        "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
                    },
                    {
                        "name": "openSUSE-SU-2020:1509",
                        "tags": [
                            "vendor-advisory",
                            "x_transferred"
                        ],
                        "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
                    },
                    {
                        "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
                        "tags": [
                            "mailing-list",
                            "x_transferred"
                        ],
                        "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
                    }
                ]
            }
        ]
    }
}