1 00:00:00,000 --> 00:00:06,230 a few weeks back Becca reported in the 2 00:00:06,230 --> 00:00:06,240 a few weeks back Becca reported in the 3 00:00:06,240 --> 00:00:09,709 a few weeks back Becca reported in the news room about how Samsung had bricked 4 00:00:09,709 --> 00:00:09,719 news room about how Samsung had bricked 5 00:00:09,719 --> 00:00:13,009 news room about how Samsung had bricked oh I know millions of their blu-ray 6 00:00:13,009 --> 00:00:13,019 oh I know millions of their blu-ray 7 00:00:13,019 --> 00:00:14,230 oh I know millions of their blu-ray players yeah 8 00:00:14,230 --> 00:00:14,240 players yeah 9 00:00:14,240 --> 00:00:16,490 players yeah unreal they pushed out an update that 10 00:00:16,490 --> 00:00:16,500 unreal they pushed out an update that 11 00:00:16,500 --> 00:00:19,519 unreal they pushed out an update that wrecked all of their blu-ray players any 12 00:00:19,519 --> 00:00:19,529 wrecked all of their blu-ray players any 13 00:00:19,529 --> 00:00:21,830 wrecked all of their blu-ray players any blu-ray player that was connected to the 14 00:00:21,830 --> 00:00:21,840 blu-ray player that was connected to the 15 00:00:21,840 --> 00:00:24,710 blu-ray player that was connected to the web which you buy what do you does 16 00:00:24,710 --> 00:00:24,720 web which you buy what do you does 17 00:00:24,720 --> 00:00:26,240 web which you buy what do you does anyone buy a blu-ray player to play 18 00:00:26,240 --> 00:00:26,250 anyone buy a blu-ray player to play 19 00:00:26,250 --> 00:00:27,890 anyone buy a blu-ray player to play blu-rays tell me honestly 20 00:00:27,890 --> 00:00:27,900 blu-rays tell me honestly 21 00:00:27,900 --> 00:00:30,410 blu-rays tell me honestly no we they're smart they have YouTube 22 00:00:30,410 --> 00:00:30,420 no we they're smart they have YouTube 23 00:00:30,420 --> 00:00:32,810 no we they're smart they have YouTube they have Netflix they got Amazon Prime 24 00:00:32,810 --> 00:00:32,820 they have Netflix they got Amazon Prime 25 00:00:32,820 --> 00:00:35,720 they have Netflix they got Amazon Prime video whatever else built in and and so 26 00:00:35,720 --> 00:00:35,730 video whatever else built in and and so 27 00:00:35,730 --> 00:00:38,030 video whatever else built in and and so that's and and the convenience of yes it 28 00:00:38,030 --> 00:00:38,040 that's and and the convenience of yes it 29 00:00:38,040 --> 00:00:41,540 that's and and the convenience of yes it can play blu-ray and DVD and even music 30 00:00:41,540 --> 00:00:41,550 can play blu-ray and DVD and even music 31 00:00:41,550 --> 00:00:49,160 can play blu-ray and DVD and even music CDs I do do you I do I'm very nostalgic 32 00:00:49,160 --> 00:00:49,170 CDs I do do you I do I'm very nostalgic 33 00:00:49,170 --> 00:00:50,990 CDs I do do you I do I'm very nostalgic you know that about remember the last 34 00:00:50,990 --> 00:00:51,000 you know that about remember the last 35 00:00:51,000 --> 00:00:53,689 you know that about remember the last time I bought a CD I liberal downloads 36 00:00:53,689 --> 00:00:53,699 time I bought a CD I liberal downloads 37 00:00:53,699 --> 00:00:56,060 time I bought a CD I liberal downloads yeah I just can't do it I can't do it 38 00:00:56,060 --> 00:00:56,070 yeah I just can't do it I can't do it 39 00:00:56,070 --> 00:00:58,520 yeah I just can't do it I can't do it I'll do Digital rentals of videos but 40 00:00:58,520 --> 00:00:58,530 I'll do Digital rentals of videos but 41 00:00:58,530 --> 00:01:01,220 I'll do Digital rentals of videos but music I need a physical CD but that said 42 00:01:01,220 --> 00:01:01,230 music I need a physical CD but that said 43 00:01:01,230 --> 00:01:03,560 music I need a physical CD but that said they bricked all of their blu-ray 44 00:01:03,560 --> 00:01:03,570 they bricked all of their blu-ray 45 00:01:03,570 --> 00:01:07,429 they bricked all of their blu-ray players crazy but it went to show that a 46 00:01:07,429 --> 00:01:07,439 players crazy but it went to show that a 47 00:01:07,439 --> 00:01:09,520 players crazy but it went to show that a big company can make a little mistake 48 00:01:09,520 --> 00:01:09,530 big company can make a little mistake 49 00:01:09,530 --> 00:01:13,280 big company can make a little mistake that can cause a lot of damage and you 50 00:01:13,280 --> 00:01:13,290 that can cause a lot of damage and you 51 00:01:13,290 --> 00:01:15,200 that can cause a lot of damage and you don't want to brick a bunch of people's 52 00:01:15,200 --> 00:01:15,210 don't want to brick a bunch of people's 53 00:01:15,210 --> 00:01:17,570 don't want to brick a bunch of people's media players no in the middle of a 54 00:01:17,570 --> 00:01:17,580 media players no in the middle of a 55 00:01:17,580 --> 00:01:21,710 media players no in the middle of a pandemic so at least I'll give them 56 00:01:21,710 --> 00:01:21,720 pandemic so at least I'll give them 57 00:01:21,720 --> 00:01:25,340 pandemic so at least I'll give them kudos Samsung has stepped up to the 58 00:01:25,340 --> 00:01:25,350 kudos Samsung has stepped up to the 59 00:01:25,350 --> 00:01:28,399 kudos Samsung has stepped up to the plate and said this was our error we 60 00:01:28,399 --> 00:01:28,409 plate and said this was our error we 61 00:01:28,409 --> 00:01:31,100 plate and said this was our error we will pay to fix it yep yep if you 62 00:01:31,100 --> 00:01:31,110 will pay to fix it yep yep if you 63 00:01:31,110 --> 00:01:33,410 will pay to fix it yep yep if you contact your Samsung rep they will 64 00:01:33,410 --> 00:01:33,420 contact your Samsung rep they will 65 00:01:33,420 --> 00:01:37,640 contact your Samsung rep they will actually give you a FedEx shipping label 66 00:01:37,640 --> 00:01:37,650 actually give you a FedEx shipping label 67 00:01:37,650 --> 00:01:40,010 actually give you a FedEx shipping label and they will fix it and they will 68 00:01:40,010 --> 00:01:40,020 and they will fix it and they will 69 00:01:40,020 --> 00:01:42,230 and they will fix it and they will return it to you entirely at their 70 00:01:42,230 --> 00:01:42,240 return it to you entirely at their 71 00:01:42,240 --> 00:01:46,010 return it to you entirely at their expense even if it's out of warranty Wow 72 00:01:46,010 --> 00:01:46,020 expense even if it's out of warranty Wow 73 00:01:46,020 --> 00:01:48,889 expense even if it's out of warranty Wow right so they've done they've done good 74 00:01:48,889 --> 00:01:48,899 right so they've done they've done good 75 00:01:48,899 --> 00:01:51,649 right so they've done they've done good I can't imagine they haven't lost all 76 00:01:51,649 --> 00:01:51,659 I can't imagine they haven't lost all 77 00:01:51,659 --> 00:01:53,270 I can't imagine they haven't lost all profit from that hundred and twenty 78 00:01:53,270 --> 00:01:53,280 profit from that hundred and twenty 79 00:01:53,280 --> 00:01:54,649 profit from that hundred and twenty dollar blu-ray player that you've ever 80 00:01:54,649 --> 00:01:54,659 dollar blu-ray player that you've ever 81 00:01:54,659 --> 00:01:56,630 dollar blu-ray player that you've ever that you purchased from Walmart right 82 00:01:56,630 --> 00:01:56,640 that you purchased from Walmart right 83 00:01:56,640 --> 00:01:57,590 that you purchased from Walmart right yeah 84 00:01:57,590 --> 00:01:57,600 yeah 85 00:01:57,600 --> 00:02:00,410 yeah but they they've done good that's how a 86 00:02:00,410 --> 00:02:00,420 but they they've done good that's how a 87 00:02:00,420 --> 00:02:02,149 but they they've done good that's how a company should react when they screw up 88 00:02:02,149 --> 00:02:02,159 company should react when they screw up 89 00:02:02,159 --> 00:02:03,620 company should react when they screw up I feel like this is a lead-up to a 90 00:02:03,620 --> 00:02:03,630 I feel like this is a lead-up to a 91 00:02:03,630 --> 00:02:06,980 I feel like this is a lead-up to a company who screwed up so back to our 92 00:02:06,980 --> 00:02:06,990 company who screwed up so back to our 93 00:02:06,990 --> 00:02:09,680 company who screwed up so back to our Wednesday anybody want to look up 94 00:02:09,680 --> 00:02:09,690 Wednesday anybody want to look up 95 00:02:09,690 --> 00:02:12,440 Wednesday anybody want to look up Wednesday what is today the 96 00:02:12,440 --> 00:02:12,450 Wednesday what is today the 97 00:02:12,450 --> 00:02:15,110 Wednesday what is today the what as we're shooting this uh it is the 98 00:02:15,110 --> 00:02:15,120 what as we're shooting this uh it is the 99 00:02:15,120 --> 00:02:17,900 what as we're shooting this uh it is the 15th of July the 15th of July - I feel 100 00:02:17,900 --> 00:02:17,910 15th of July the 15th of July - I feel 101 00:02:17,910 --> 00:02:20,120 15th of July the 15th of July - I feel like this was the Cova day for tech like 102 00:02:20,120 --> 00:02:20,130 like this was the Cova day for tech like 103 00:02:20,130 --> 00:02:24,170 like this was the Cova day for tech like it just went nuts this day was brutal so 104 00:02:24,170 --> 00:02:24,180 it just went nuts this day was brutal so 105 00:02:24,180 --> 00:02:27,949 it just went nuts this day was brutal so I got to work Jeff and my colleague who 106 00:02:27,949 --> 00:02:27,959 I got to work Jeff and my colleague who 107 00:02:27,959 --> 00:02:29,960 I got to work Jeff and my colleague who is working in support right now because 108 00:02:29,960 --> 00:02:29,970 is working in support right now because 109 00:02:29,970 --> 00:02:31,970 is working in support right now because we've got two people who are stranded 110 00:02:31,970 --> 00:02:31,980 we've got two people who are stranded 111 00:02:31,980 --> 00:02:34,100 we've got two people who are stranded because of closed airports due to Cove 112 00:02:34,100 --> 00:02:34,110 because of closed airports due to Cove 113 00:02:34,110 --> 00:02:36,920 because of closed airports due to Cove at 19 and one person who is on vacation 114 00:02:36,920 --> 00:02:36,930 at 19 and one person who is on vacation 115 00:02:36,930 --> 00:02:39,710 at 19 and one person who is on vacation who can't actually travel but is still 116 00:02:39,710 --> 00:02:39,720 who can't actually travel but is still 117 00:02:39,720 --> 00:02:41,870 who can't actually travel but is still taking it easy for the next couple of 118 00:02:41,870 --> 00:02:41,880 taking it easy for the next couple of 119 00:02:41,880 --> 00:02:46,699 taking it easy for the next couple of days so my technician is uber stressed 120 00:02:46,699 --> 00:02:46,709 days so my technician is uber stressed 121 00:02:46,709 --> 00:02:48,890 days so my technician is uber stressed out on what's going on he says well 122 00:02:48,890 --> 00:02:48,900 out on what's going on he says well 123 00:02:48,900 --> 00:02:53,240 out on what's going on he says well we've got a big customer who is having 124 00:02:53,240 --> 00:02:53,250 we've got a big customer who is having 125 00:02:53,250 --> 00:02:55,580 we've got a big customer who is having trouble with their email and I can't 126 00:02:55,580 --> 00:02:55,590 trouble with their email and I can't 127 00:02:55,590 --> 00:02:57,229 trouble with their email and I can't figure it out I just can't get to the 128 00:02:57,229 --> 00:02:57,239 figure it out I just can't get to the 129 00:02:57,239 --> 00:03:00,380 figure it out I just can't get to the bottom of it and we talked about it for 130 00:03:00,380 --> 00:03:00,390 bottom of it and we talked about it for 131 00:03:00,390 --> 00:03:02,479 bottom of it and we talked about it for about 15 minutes and tried to okay we'll 132 00:03:02,479 --> 00:03:02,489 about 15 minutes and tried to okay we'll 133 00:03:02,489 --> 00:03:05,630 about 15 minutes and tried to okay we'll try this try that blah blah blah no 134 00:03:05,630 --> 00:03:05,640 try this try that blah blah blah no 135 00:03:05,640 --> 00:03:08,210 try this try that blah blah blah no solution but huh no no I went and sat at 136 00:03:08,210 --> 00:03:08,220 solution but huh no no I went and sat at 137 00:03:08,220 --> 00:03:10,370 solution but huh no no I went and sat at my desk right and then the phone started 138 00:03:10,370 --> 00:03:10,380 my desk right and then the phone started 139 00:03:10,380 --> 00:03:12,830 my desk right and then the phone started ringing and the first call that I took 140 00:03:12,830 --> 00:03:12,840 ringing and the first call that I took 141 00:03:12,840 --> 00:03:15,770 ringing and the first call that I took was somebody whose outlook was crashing 142 00:03:15,770 --> 00:03:15,780 was somebody whose outlook was crashing 143 00:03:15,780 --> 00:03:18,380 was somebody whose outlook was crashing and so that's pretty but that can happen 144 00:03:18,380 --> 00:03:18,390 and so that's pretty but that can happen 145 00:03:18,390 --> 00:03:20,030 and so that's pretty but that can happen especially they've got roaming profiles 146 00:03:20,030 --> 00:03:20,040 especially they've got roaming profiles 147 00:03:20,040 --> 00:03:23,060 especially they've got roaming profiles the guy has disconnected his laptop from 148 00:03:23,060 --> 00:03:23,070 the guy has disconnected his laptop from 149 00:03:23,070 --> 00:03:24,350 the guy has disconnected his laptop from the network and walked away before 150 00:03:24,350 --> 00:03:24,360 the network and walked away before 151 00:03:24,360 --> 00:03:26,720 the network and walked away before closing outlook and disk basically 152 00:03:26,720 --> 00:03:26,730 closing outlook and disk basically 153 00:03:26,730 --> 00:03:29,330 closing outlook and disk basically disconnected his right PST file so now 154 00:03:29,330 --> 00:03:29,340 disconnected his right PST file so now 155 00:03:29,340 --> 00:03:32,990 disconnected his right PST file so now he's watched his email profile right 156 00:03:32,990 --> 00:03:33,000 he's watched his email profile right 157 00:03:33,000 --> 00:03:35,509 he's watched his email profile right that happened so I remote it in I've got 158 00:03:35,509 --> 00:03:35,519 that happened so I remote it in I've got 159 00:03:35,519 --> 00:03:37,580 that happened so I remote it in I've got the manager of the company on the phone 160 00:03:37,580 --> 00:03:37,590 the manager of the company on the phone 161 00:03:37,590 --> 00:03:39,979 the manager of the company on the phone and and I'm remoted in and and I've 162 00:03:39,979 --> 00:03:39,989 and and I'm remoted in and and I've 163 00:03:39,989 --> 00:03:43,370 and and I'm remoted in and and I've recreated his profile in Outlook and and 164 00:03:43,370 --> 00:03:43,380 recreated his profile in Outlook and and 165 00:03:43,380 --> 00:03:46,270 recreated his profile in Outlook and and I am ready to resync all of his email 166 00:03:46,270 --> 00:03:46,280 I am ready to resync all of his email 167 00:03:46,280 --> 00:03:50,479 I am ready to resync all of his email open outlook and it crashes really well 168 00:03:50,479 --> 00:03:50,489 open outlook and it crashes really well 169 00:03:50,489 --> 00:03:52,789 open outlook and it crashes really well even after even after update and 170 00:03:52,789 --> 00:03:52,799 even after even after update and 171 00:03:52,799 --> 00:03:55,220 even after even after update and creating a new profile so then it's okay 172 00:03:55,220 --> 00:03:55,230 creating a new profile so then it's okay 173 00:03:55,230 --> 00:03:57,319 creating a new profile so then it's okay well on to step two go into add remove 174 00:03:57,319 --> 00:03:57,329 well on to step two go into add remove 175 00:03:57,329 --> 00:04:00,500 well on to step two go into add remove programs and do a repair operation so 176 00:04:00,500 --> 00:04:00,510 programs and do a repair operation so 177 00:04:00,510 --> 00:04:03,050 programs and do a repair operation so we'll do a quick one first and that that 178 00:04:03,050 --> 00:04:03,060 we'll do a quick one first and that that 179 00:04:03,060 --> 00:04:06,830 we'll do a quick one first and that that works but still open it and crashes okay 180 00:04:06,830 --> 00:04:06,840 works but still open it and crashes okay 181 00:04:06,840 --> 00:04:08,900 works but still open it and crashes okay so okay well we'll do the full online 182 00:04:08,900 --> 00:04:08,910 so okay well we'll do the full online 183 00:04:08,910 --> 00:04:11,990 so okay well we'll do the full online repair for Microsoft Office and that 184 00:04:11,990 --> 00:04:12,000 repair for Microsoft Office and that 185 00:04:12,000 --> 00:04:13,849 repair for Microsoft Office and that should do it because that basically rips 186 00:04:13,849 --> 00:04:13,859 should do it because that basically rips 187 00:04:13,859 --> 00:04:17,840 should do it because that basically rips it out and reinstalls it right and so I 188 00:04:17,840 --> 00:04:17,850 it out and reinstalls it right and so I 189 00:04:17,850 --> 00:04:21,560 it out and reinstalls it right and so I ran that and that took forever 190 00:04:21,560 --> 00:04:21,570 ran that and that took forever 191 00:04:21,570 --> 00:04:25,940 ran that and that took forever and it still crashes really so I said to 192 00:04:25,940 --> 00:04:25,950 and it still crashes really so I said to 193 00:04:25,950 --> 00:04:28,580 and it still crashes really so I said to him I said look my lead tech is on 194 00:04:28,580 --> 00:04:28,590 him I said look my lead tech is on 195 00:04:28,590 --> 00:04:31,250 him I said look my lead tech is on vacation this week and so he's gonna be 196 00:04:31,250 --> 00:04:31,260 vacation this week and so he's gonna be 197 00:04:31,260 --> 00:04:33,950 vacation this week and so he's gonna be back on Monday let me chat with him I 198 00:04:33,950 --> 00:04:33,960 back on Monday let me chat with him I 199 00:04:33,960 --> 00:04:36,620 back on Monday let me chat with him I want to get his thoughts on this I don't 200 00:04:36,620 --> 00:04:36,630 want to get his thoughts on this I don't 201 00:04:36,630 --> 00:04:38,060 want to get his thoughts on this I don't want to waste too much of your time I'm 202 00:04:38,060 --> 00:04:38,070 want to waste too much of your time I'm 203 00:04:38,070 --> 00:04:40,700 want to waste too much of your time I'm on the clock I'm billing for this time 204 00:04:40,700 --> 00:04:40,710 on the clock I'm billing for this time 205 00:04:40,710 --> 00:04:44,300 on the clock I'm billing for this time and and we'll we'll circle back on 206 00:04:44,300 --> 00:04:44,310 and and we'll we'll circle back on 207 00:04:44,310 --> 00:04:46,010 and and we'll we'll circle back on Monday after I've had a chat with him 208 00:04:46,010 --> 00:04:46,020 Monday after I've had a chat with him 209 00:04:46,020 --> 00:04:46,990 Monday after I've had a chat with him yep 210 00:04:46,990 --> 00:04:47,000 yep 211 00:04:47,000 --> 00:04:49,040 yep because that's not my department I'm 212 00:04:49,040 --> 00:04:49,050 because that's not my department I'm 213 00:04:49,050 --> 00:04:51,710 because that's not my department I'm cybersecurity specialist so so really 214 00:04:51,710 --> 00:04:51,720 cybersecurity specialist so so really 215 00:04:51,720 --> 00:04:53,300 cybersecurity specialist so so really like I know what I'm doing but I don't 216 00:04:53,300 --> 00:04:53,310 like I know what I'm doing but I don't 217 00:04:53,310 --> 00:04:54,500 like I know what I'm doing but I don't want to waste your time and I don't want 218 00:04:54,500 --> 00:04:54,510 want to waste your time and I don't want 219 00:04:54,510 --> 00:04:56,300 want to waste your time and I don't want to run up a bill if I'm not having 220 00:04:56,300 --> 00:04:56,310 to run up a bill if I'm not having 221 00:04:56,310 --> 00:04:59,360 to run up a bill if I'm not having success right that makes sense it's fair 222 00:04:59,360 --> 00:04:59,370 success right that makes sense it's fair 223 00:04:59,370 --> 00:05:05,450 success right that makes sense it's fair I'm honest so we let him go off the 224 00:05:05,450 --> 00:05:05,460 I'm honest so we let him go off the 225 00:05:05,460 --> 00:05:08,990 I'm honest so we let him go off the phone and I moved on with my day and a 226 00:05:08,990 --> 00:05:09,000 phone and I moved on with my day and a 227 00:05:09,000 --> 00:05:12,880 phone and I moved on with my day and a call came in that look is crashing 228 00:05:12,880 --> 00:05:12,890 call came in that look is crashing 229 00:05:12,890 --> 00:05:16,010 call came in that look is crashing different what different client so this 230 00:05:16,010 --> 00:05:16,020 different what different client so this 231 00:05:16,020 --> 00:05:18,350 different what different client so this is now three clients outlook issues and 232 00:05:18,350 --> 00:05:18,360 is now three clients outlook issues and 233 00:05:18,360 --> 00:05:20,750 is now three clients outlook issues and I'm not talking little clients I'm 234 00:05:20,750 --> 00:05:20,760 I'm not talking little clients I'm 235 00:05:20,760 --> 00:05:23,950 I'm not talking little clients I'm talking first client is 200 computers 236 00:05:23,950 --> 00:05:23,960 talking first client is 200 computers 237 00:05:23,960 --> 00:05:29,560 talking first client is 200 computers I'm talking second client is maybe 180 238 00:05:29,560 --> 00:05:29,570 I'm talking second client is maybe 180 239 00:05:29,570 --> 00:05:33,680 I'm talking second client is maybe 180 third client is smaller 40 standstill 240 00:05:33,680 --> 00:05:33,690 third client is smaller 40 standstill 241 00:05:33,690 --> 00:05:37,760 third client is smaller 40 standstill that's big yeah 242 00:05:37,760 --> 00:05:37,770 243 00:05:37,770 --> 00:05:41,570 many of them are okay get this 244 00:05:41,570 --> 00:05:41,580 many of them are okay get this 245 00:05:41,580 --> 00:05:44,380 many of them are okay get this the ones who opened outlook this morning 246 00:05:44,380 --> 00:05:44,390 the ones who opened outlook this morning 247 00:05:44,390 --> 00:05:47,300 the ones who opened outlook this morning they're not having any problems the ones 248 00:05:47,300 --> 00:05:47,310 they're not having any problems the ones 249 00:05:47,310 --> 00:05:51,200 they're not having any problems the ones who opened it this afternoon it crashes 250 00:05:51,200 --> 00:05:51,210 who opened it this afternoon it crashes 251 00:05:51,210 --> 00:05:54,380 who opened it this afternoon it crashes immediately so I started we started this 252 00:05:54,380 --> 00:05:54,390 immediately so I started we started this 253 00:05:54,390 --> 00:05:55,850 immediately so I started we started this discussion talking about Samsung and how 254 00:05:55,850 --> 00:05:55,860 discussion talking about Samsung and how 255 00:05:55,860 --> 00:05:57,380 discussion talking about Samsung and how they pushed out an update and it's it's 256 00:05:57,380 --> 00:05:57,390 they pushed out an update and it's it's 257 00:05:57,390 --> 00:06:02,260 they pushed out an update and it's it's a mind-bending open mind opener that a 258 00:06:02,260 --> 00:06:02,270 a mind-bending open mind opener that a 259 00:06:02,270 --> 00:06:04,880 a mind-bending open mind opener that a company like Samsung could push out an 260 00:06:04,880 --> 00:06:04,890 company like Samsung could push out an 261 00:06:04,890 --> 00:06:06,470 company like Samsung could push out an update that would destroy all of their 262 00:06:06,470 --> 00:06:06,480 update that would destroy all of their 263 00:06:06,480 --> 00:06:08,810 update that would destroy all of their DVD players and brew great players but 264 00:06:08,810 --> 00:06:08,820 DVD players and brew great players but 265 00:06:08,820 --> 00:06:11,150 DVD players and brew great players but now as it turns out through 266 00:06:11,150 --> 00:06:11,160 now as it turns out through 267 00:06:11,160 --> 00:06:13,310 now as it turns out through investigating and so obviously at this 268 00:06:13,310 --> 00:06:13,320 investigating and so obviously at this 269 00:06:13,320 --> 00:06:15,200 investigating and so obviously at this point I'm like because something is 270 00:06:15,200 --> 00:06:15,210 point I'm like because something is 271 00:06:15,210 --> 00:06:18,170 point I'm like because something is weird here so I start looking at forums 272 00:06:18,170 --> 00:06:18,180 weird here so I start looking at forums 273 00:06:18,180 --> 00:06:20,540 weird here so I start looking at forums and I start looking at various sites and 274 00:06:20,540 --> 00:06:20,550 and I start looking at various sites and 275 00:06:20,550 --> 00:06:22,880 and I start looking at various sites and and doing some searches this is before 276 00:06:22,880 --> 00:06:22,890 and doing some searches this is before 277 00:06:22,890 --> 00:06:27,220 and doing some searches this is before it started trending folks Microsoft 278 00:06:27,220 --> 00:06:27,230 it started trending folks Microsoft 279 00:06:27,230 --> 00:06:29,780 it started trending folks Microsoft pushed out an update for Microsoft 280 00:06:29,780 --> 00:06:29,790 pushed out an update for Microsoft 281 00:06:29,790 --> 00:06:31,010 pushed out an update for Microsoft Office 282 00:06:31,010 --> 00:06:31,020 Office 283 00:06:31,020 --> 00:06:34,630 Office that basically bricked Microsoft Outlook 284 00:06:34,630 --> 00:06:34,640 that basically bricked Microsoft Outlook 285 00:06:34,640 --> 00:06:40,910 that basically bricked Microsoft Outlook upon the fly a midday mm-hmm why so 286 00:06:40,910 --> 00:06:40,920 upon the fly a midday mm-hmm why so 287 00:06:40,920 --> 00:06:43,280 upon the fly a midday mm-hmm why so people who so here we are in the middle 288 00:06:43,280 --> 00:06:43,290 people who so here we are in the middle 289 00:06:43,290 --> 00:06:47,150 people who so here we are in the middle of a business day yeah a Wednesday in a 290 00:06:47,150 --> 00:06:47,160 of a business day yeah a Wednesday in a 291 00:06:47,160 --> 00:06:49,940 of a business day yeah a Wednesday in a week where people have been told by our 292 00:06:49,940 --> 00:06:49,950 week where people have been told by our 293 00:06:49,950 --> 00:06:53,090 week where people have been told by our governments okay be socially distant but 294 00:06:53,090 --> 00:06:53,100 governments okay be socially distant but 295 00:06:53,100 --> 00:06:55,760 governments okay be socially distant but you can reopen your office now yeah so 296 00:06:55,760 --> 00:06:55,770 you can reopen your office now yeah so 297 00:06:55,770 --> 00:06:59,120 you can reopen your office now yeah so now they're 40 staff they're hundred and 298 00:06:59,120 --> 00:06:59,130 now they're 40 staff they're hundred and 299 00:06:59,130 --> 00:07:02,410 now they're 40 staff they're hundred and eighty staff they're 200 plus staff are 300 00:07:02,410 --> 00:07:02,420 eighty staff they're 200 plus staff are 301 00:07:02,420 --> 00:07:05,600 eighty staff they're 200 plus staff are trying to access their email and what's 302 00:07:05,600 --> 00:07:05,610 trying to access their email and what's 303 00:07:05,610 --> 00:07:10,760 trying to access their email and what's happening outlook immediately crashes so 304 00:07:10,760 --> 00:07:10,770 happening outlook immediately crashes so 305 00:07:10,770 --> 00:07:12,530 happening outlook immediately crashes so it turns out it was Microsoft pushed out 306 00:07:12,530 --> 00:07:12,540 it turns out it was Microsoft pushed out 307 00:07:12,540 --> 00:07:18,680 it turns out it was Microsoft pushed out an update basically bricking Microsoft 308 00:07:18,680 --> 00:07:18,690 an update basically bricking Microsoft 309 00:07:18,690 --> 00:07:20,840 an update basically bricking Microsoft Outlook I'm so glad I don't use 310 00:07:20,840 --> 00:07:20,850 Outlook I'm so glad I don't use 311 00:07:20,850 --> 00:07:25,370 Outlook I'm so glad I don't use Microsoft Outlook our Linux using 312 00:07:25,370 --> 00:07:25,380 Microsoft Outlook our Linux using 313 00:07:25,380 --> 00:07:28,850 Microsoft Outlook our Linux using community people are saying who uses 314 00:07:28,850 --> 00:07:28,860 community people are saying who uses 315 00:07:28,860 --> 00:07:32,870 community people are saying who uses Microsoft Outlook not me right yeah so 316 00:07:32,870 --> 00:07:32,880 Microsoft Outlook not me right yeah so 317 00:07:32,880 --> 00:07:33,830 Microsoft Outlook not me right yeah so has it been resolved 318 00:07:33,830 --> 00:07:33,840 has it been resolved 319 00:07:33,840 --> 00:07:36,410 has it been resolved well the verge is reporting and Marsh 320 00:07:36,410 --> 00:07:36,420 well the verge is reporting and Marsh 321 00:07:36,420 --> 00:07:39,110 well the verge is reporting and Marsh man has been so kind as to send this to 322 00:07:39,110 --> 00:07:39,120 man has been so kind as to send this to 323 00:07:39,120 --> 00:07:41,810 man has been so kind as to send this to me over discord the verge is reporting 324 00:07:41,810 --> 00:07:41,820 me over discord the verge is reporting 325 00:07:41,820 --> 00:07:44,120 me over discord the verge is reporting that Microsoft has rolled out an Outlook 326 00:07:44,120 --> 00:07:44,130 that Microsoft has rolled out an Outlook 327 00:07:44,130 --> 00:07:46,910 that Microsoft has rolled out an Outlook desktop crash fix Microsoft Outlook 328 00:07:46,910 --> 00:07:46,920 desktop crash fix Microsoft Outlook 329 00:07:46,920 --> 00:07:49,130 desktop crash fix Microsoft Outlook email apps for Windows started crashing 330 00:07:49,130 --> 00:07:49,140 email apps for Windows started crashing 331 00:07:49,140 --> 00:07:51,370 email apps for Windows started crashing at launch for a number of users 332 00:07:51,370 --> 00:07:51,380 at launch for a number of users 333 00:07:51,380 --> 00:07:55,880 at launch for a number of users everybody in the around the world today 334 00:07:55,880 --> 00:07:55,890 everybody in the around the world today 335 00:07:55,890 --> 00:07:57,680 everybody in the around the world today like this so this became a trending 336 00:07:57,680 --> 00:07:57,690 like this so this became a trending 337 00:07:57,690 --> 00:08:02,240 like this so this became a trending topic on Twitter yes and so this is a 338 00:08:02,240 --> 00:08:02,250 topic on Twitter yes and so this is a 339 00:08:02,250 --> 00:08:04,400 topic on Twitter yes and so this is a talk about Twitter global issue we will 340 00:08:04,400 --> 00:08:04,410 talk about Twitter global issue we will 341 00:08:04,410 --> 00:08:07,610 talk about Twitter global issue we will oh this was a global issue this doesn't 342 00:08:07,610 --> 00:08:07,620 oh this was a global issue this doesn't 343 00:08:07,620 --> 00:08:10,370 oh this was a global issue this doesn't matter it like office 365 users using 344 00:08:10,370 --> 00:08:10,380 matter it like office 365 users using 345 00:08:10,380 --> 00:08:13,130 matter it like office 365 users using pop using Zimbra using whatever you're 346 00:08:13,130 --> 00:08:13,140 pop using Zimbra using whatever you're 347 00:08:13,140 --> 00:08:14,510 pop using Zimbra using whatever you're using if you've got your own Exchange 348 00:08:14,510 --> 00:08:14,520 using if you've got your own Exchange 349 00:08:14,520 --> 00:08:17,480 using if you've got your own Exchange server but it was affecting everyone so 350 00:08:17,480 --> 00:08:17,490 server but it was affecting everyone so 351 00:08:17,490 --> 00:08:19,340 server but it was affecting everyone so this was like this was the software on a 352 00:08:19,340 --> 00:08:19,350 this was like this was the software on a 353 00:08:19,350 --> 00:08:21,200 this was like this was the software on a computer like if you logged into the web 354 00:08:21,200 --> 00:08:21,210 computer like if you logged into the web 355 00:08:21,210 --> 00:08:22,850 computer like if you logged into the web portal you could still access it oh yeah 356 00:08:22,850 --> 00:08:22,860 portal you could still access it oh yeah 357 00:08:22,860 --> 00:08:25,670 portal you could still access it oh yeah OWA was still up yeah okay and all those 358 00:08:25,670 --> 00:08:25,680 OWA was still up yeah okay and all those 359 00:08:25,680 --> 00:08:27,740 OWA was still up yeah okay and all those things were up it was people who have it 360 00:08:27,740 --> 00:08:27,750 things were up it was people who have it 361 00:08:27,750 --> 00:08:29,540 things were up it was people who have it on their computer so here's the problem 362 00:08:29,540 --> 00:08:29,550 on their computer so here's the problem 363 00:08:29,550 --> 00:08:32,210 on their computer so here's the problem Jeff what happens when Outlook starts 364 00:08:32,210 --> 00:08:32,220 Jeff what happens when Outlook starts 365 00:08:32,220 --> 00:08:34,490 Jeff what happens when Outlook starts crashing people think it's our computer 366 00:08:34,490 --> 00:08:34,500 crashing people think it's our computer 367 00:08:34,500 --> 00:08:37,340 crashing people think it's our computer and who do they call tech support tech 368 00:08:37,340 --> 00:08:37,350 and who do they call tech support tech 369 00:08:37,350 --> 00:08:39,860 and who do they call tech support tech support and tech support pushes the 370 00:08:39,860 --> 00:08:39,870 support and tech support pushes the 371 00:08:39,870 --> 00:08:41,909 support and tech support pushes the magic button that starts billing them 372 00:08:41,909 --> 00:08:41,919 magic button that starts billing them 373 00:08:41,919 --> 00:08:44,190 magic button that starts billing them question did you start with did you turn 374 00:08:44,190 --> 00:08:44,200 question did you start with did you turn 375 00:08:44,200 --> 00:08:45,110 question did you start with did you turn it off and on again 376 00:08:45,110 --> 00:08:45,120 it off and on again 377 00:08:45,120 --> 00:08:49,829 it off and on again no oh because microsoft outlook profile 378 00:08:49,829 --> 00:08:49,839 no oh because microsoft outlook profile 379 00:08:49,839 --> 00:08:51,240 no oh because microsoft outlook profile corruption is a common thing 380 00:08:51,240 --> 00:08:51,250 corruption is a common thing 381 00:08:51,250 --> 00:08:52,470 corruption is a common thing yeah that's show you recreate the 382 00:08:52,470 --> 00:08:52,480 yeah that's show you recreate the 383 00:08:52,480 --> 00:08:55,139 yeah that's show you recreate the profile you start over and you resync 384 00:08:55,139 --> 00:08:55,149 profile you start over and you resync 385 00:08:55,149 --> 00:08:58,769 profile you start over and you resync the email you repair install if outlook 386 00:08:58,769 --> 00:08:58,779 the email you repair install if outlook 387 00:08:58,779 --> 00:09:01,199 the email you repair install if outlook is still non-functional where and so on 388 00:09:01,199 --> 00:09:01,209 is still non-functional where and so on 389 00:09:01,209 --> 00:09:02,370 is still non-functional where and so on but I went through those steps and it 390 00:09:02,370 --> 00:09:02,380 but I went through those steps and it 391 00:09:02,380 --> 00:09:04,769 but I went through those steps and it didn't help so as it turns out this 392 00:09:04,769 --> 00:09:04,779 didn't help so as it turns out this 393 00:09:04,779 --> 00:09:06,900 didn't help so as it turns out this update so what I ended up doing is I 394 00:09:06,900 --> 00:09:06,910 update so what I ended up doing is I 395 00:09:06,910 --> 00:09:09,030 update so what I ended up doing is I ended up going in and manually 396 00:09:09,030 --> 00:09:09,040 ended up going in and manually 397 00:09:09,040 --> 00:09:11,040 ended up going in and manually uninstalling the update that came in 398 00:09:11,040 --> 00:09:11,050 uninstalling the update that came in 399 00:09:11,050 --> 00:09:13,710 uninstalling the update that came in okay and instead installed an update 400 00:09:13,710 --> 00:09:13,720 okay and instead installed an update 401 00:09:13,720 --> 00:09:16,410 okay and instead installed an update from June so basically reverted to the 402 00:09:16,410 --> 00:09:16,420 from June so basically reverted to the 403 00:09:16,420 --> 00:09:18,569 from June so basically reverted to the previous updated version of Microsoft 404 00:09:18,569 --> 00:09:18,579 previous updated version of Microsoft 405 00:09:18,579 --> 00:09:20,670 previous updated version of Microsoft Outlook right so that's that's how I was 406 00:09:20,670 --> 00:09:20,680 Outlook right so that's that's how I was 407 00:09:20,680 --> 00:09:22,889 Outlook right so that's that's how I was able to fix these customers computers so 408 00:09:22,889 --> 00:09:22,899 able to fix these customers computers so 409 00:09:22,899 --> 00:09:28,590 able to fix these customers computers so my day was toast my coworker his day was 410 00:09:28,590 --> 00:09:28,600 my day was toast my coworker his day was 411 00:09:28,600 --> 00:09:29,370 my day was toast my coworker his day was toast 412 00:09:29,370 --> 00:09:29,380 toast 413 00:09:29,380 --> 00:09:31,800 toast we were just feeling call after call 414 00:09:31,800 --> 00:09:31,810 we were just feeling call after call 415 00:09:31,810 --> 00:09:35,629 we were just feeling call after call after call and I said on Twitter who is 416 00:09:35,629 --> 00:09:35,639 after call and I said on Twitter who is 417 00:09:35,639 --> 00:09:40,199 after call and I said on Twitter who is responsible for the lawsuit oh it's 418 00:09:40,199 --> 00:09:40,209 responsible for the lawsuit oh it's 419 00:09:40,209 --> 00:09:42,420 responsible for the lawsuit oh it's going that is going like I'm talking 420 00:09:42,420 --> 00:09:42,430 going that is going like I'm talking 421 00:09:42,430 --> 00:09:47,970 going that is going like I'm talking like a grand scale lawsuit where why are 422 00:09:47,970 --> 00:09:47,980 like a grand scale lawsuit where why are 423 00:09:47,980 --> 00:09:50,850 like a grand scale lawsuit where why are my customers this is where it's hard to 424 00:09:50,850 --> 00:09:50,860 my customers this is where it's hard to 425 00:09:50,860 --> 00:09:53,240 my customers this is where it's hard to be honest folks why are my customers 426 00:09:53,240 --> 00:09:53,250 be honest folks why are my customers 427 00:09:53,250 --> 00:09:57,870 be honest folks why are my customers having to pay my hourly rate yep to fix 428 00:09:57,870 --> 00:09:57,880 having to pay my hourly rate yep to fix 429 00:09:57,880 --> 00:10:00,900 having to pay my hourly rate yep to fix Microsoft screwing up their computers 430 00:10:00,900 --> 00:10:00,910 Microsoft screwing up their computers 431 00:10:00,910 --> 00:10:06,960 Microsoft screwing up their computers yep a samsung took the fall samsung gave 432 00:10:06,960 --> 00:10:06,970 yep a samsung took the fall samsung gave 433 00:10:06,970 --> 00:10:09,780 yep a samsung took the fall samsung gave everybody free repair service they're 434 00:10:09,780 --> 00:10:09,790 everybody free repair service they're 435 00:10:09,790 --> 00:10:11,819 everybody free repair service they're paying the shipping both ways and 436 00:10:11,819 --> 00:10:11,829 paying the shipping both ways and 437 00:10:11,829 --> 00:10:14,130 paying the shipping both ways and they're getting it fixed what the heck 438 00:10:14,130 --> 00:10:14,140 they're getting it fixed what the heck 439 00:10:14,140 --> 00:10:16,430 they're getting it fixed what the heck is Microsoft doing in this situation 440 00:10:16,430 --> 00:10:16,440 is Microsoft doing in this situation 441 00:10:16,440 --> 00:10:19,650 is Microsoft doing in this situation nothing they won't even say much about 442 00:10:19,650 --> 00:10:19,660 nothing they won't even say much about 443 00:10:19,660 --> 00:10:20,069 nothing they won't even say much about it 444 00:10:20,069 --> 00:10:20,079 it 445 00:10:20,079 --> 00:10:22,530 it oh we fix down that'll be it that's all 446 00:10:22,530 --> 00:10:22,540 oh we fix down that'll be it that's all 447 00:10:22,540 --> 00:10:24,990 oh we fix down that'll be it that's all they're saying the verge says hey that 448 00:10:24,990 --> 00:10:25,000 they're saying the verge says hey that 449 00:10:25,000 --> 00:10:27,449 they're saying the verge says hey that problem with Microsoft Outlook that took 450 00:10:27,449 --> 00:10:27,459 problem with Microsoft Outlook that took 451 00:10:27,459 --> 00:10:29,519 problem with Microsoft Outlook that took everybody's Outlook offline earlier 452 00:10:29,519 --> 00:10:29,529 everybody's Outlook offline earlier 453 00:10:29,529 --> 00:10:32,309 everybody's Outlook offline earlier today they fixed it hooray they've 454 00:10:32,309 --> 00:10:32,319 today they fixed it hooray they've 455 00:10:32,319 --> 00:10:34,050 today they fixed it hooray they've issued a patch what about all the 456 00:10:34,050 --> 00:10:34,060 issued a patch what about all the 457 00:10:34,060 --> 00:10:37,680 issued a patch what about all the customers who had to pay me and their 458 00:10:37,680 --> 00:10:37,690 customers who had to pay me and their 459 00:10:37,690 --> 00:10:40,579 customers who had to pay me and their technicians not my customers other cuz 460 00:10:40,579 --> 00:10:40,589 technicians not my customers other cuz 461 00:10:40,589 --> 00:10:44,269 technicians not my customers other cuz yeah who had to have their IT staff re 462 00:10:44,269 --> 00:10:44,279 yeah who had to have their IT staff re 463 00:10:44,279 --> 00:10:50,550 yeah who had to have their IT staff re do the updates on 200 computers as well 464 00:10:50,550 --> 00:10:50,560 do the updates on 200 computers as well 465 00:10:50,560 --> 00:10:53,939 do the updates on 200 computers as well think about that Samsung's got it right 466 00:10:53,939 --> 00:10:53,949 think about that Samsung's got it right 467 00:10:53,949 --> 00:10:55,620 think about that Samsung's got it right Microsoft 468 00:10:55,620 --> 00:10:55,630 Microsoft 469 00:10:55,630 --> 00:11:00,020 Microsoft is dead to me that's just for a while 470 00:11:00,020 --> 00:11:00,030 is dead to me that's just for a while 471 00:11:00,030 --> 00:11:03,750 is dead to me that's just for a while I'm sorry to rant but that and and that 472 00:11:03,750 --> 00:11:03,760 I'm sorry to rant but that and and that 473 00:11:03,760 --> 00:11:06,030 I'm sorry to rant but that and and that just makes me upset I am an honest 474 00:11:06,030 --> 00:11:06,040 just makes me upset I am an honest 475 00:11:06,040 --> 00:11:09,770 just makes me upset I am an honest technician I'm an honest person and I 476 00:11:09,770 --> 00:11:09,780 technician I'm an honest person and I 477 00:11:09,780 --> 00:11:12,450 technician I'm an honest person and I need to be paid for my time right 478 00:11:12,450 --> 00:11:12,460 need to be paid for my time right 479 00:11:12,460 --> 00:11:14,310 need to be paid for my time right exactly and the stuff that you would 480 00:11:14,310 --> 00:11:14,320 exactly and the stuff that you would 481 00:11:14,320 --> 00:11:15,990 exactly and the stuff that you would plan to do you couldn't do you do 482 00:11:15,990 --> 00:11:16,000 plan to do you couldn't do you do 483 00:11:16,000 --> 00:11:17,430 plan to do you couldn't do you do because you're dealing with this yeah 484 00:11:17,430 --> 00:11:17,440 because you're dealing with this yeah 485 00:11:17,440 --> 00:11:19,290 because you're dealing with this yeah yeah so now there's this backlog of 486 00:11:19,290 --> 00:11:19,300 yeah so now there's this backlog of 487 00:11:19,300 --> 00:11:21,990 yeah so now there's this backlog of everything that's unfortunate yeah what 488 00:11:21,990 --> 00:11:22,000 everything that's unfortunate yeah what 489 00:11:22,000 --> 00:11:23,820 everything that's unfortunate yeah what do you guys think I mean a post below 490 00:11:23,820 --> 00:11:23,830 do you guys think I mean a post below 491 00:11:23,830 --> 00:11:25,200 do you guys think I mean a post below let us know if you're watching this 492 00:11:25,200 --> 00:11:25,210 let us know if you're watching this 493 00:11:25,210 --> 00:11:27,320 let us know if you're watching this online I'd love to hear what you think 494 00:11:27,320 --> 00:11:27,330 online I'd love to hear what you think 495 00:11:27,330 --> 00:11:29,460 online I'd love to hear what you think thank you to marsh man for sending us 496 00:11:29,460 --> 00:11:29,470 thank you to marsh man for sending us 497 00:11:29,470 --> 00:11:32,070 thank you to marsh man for sending us that article from the verge and in the 498 00:11:32,070 --> 00:11:32,080 that article from the verge and in the 499 00:11:32,080 --> 00:11:34,020 that article from the verge and in the meantime if you are impacted by this 500 00:11:34,020 --> 00:11:34,030 meantime if you are impacted by this 501 00:11:34,030 --> 00:11:37,530 meantime if you are impacted by this note that a subsequent update fixes the 502 00:11:37,530 --> 00:11:37,540 note that a subsequent update fixes the 503 00:11:37,540 --> 00:11:39,840 note that a subsequent update fixes the broken update which is the update 504 00:11:39,840 --> 00:11:39,850 broken update which is the update 505 00:11:39,850 --> 00:11:55,630 broken update which is the update process for Microsoft Windows 506 00:11:55,630 --> 00:11:55,640 507 00:11:55,640 --> 00:11:58,679 [Music]