1 00:00:01,260 --> 00:00:04,519 covering the week's top textbooks like 2 00:00:04,519 --> 00:00:04,529 covering the week's top textbooks like 3 00:00:04,529 --> 00:00:08,720 covering the week's top textbooks like Linux bias Walmart users uses AI 4 00:00:08,720 --> 00:00:08,730 Linux bias Walmart users uses AI 5 00:00:08,730 --> 00:00:11,450 Linux bias Walmart users uses AI technology to detect shoplifters at self 6 00:00:11,450 --> 00:00:11,460 technology to detect shoplifters at self 7 00:00:11,460 --> 00:00:13,850 technology to detect shoplifters at self checkout and a group of store associates 8 00:00:13,850 --> 00:00:13,860 checkout and a group of store associates 9 00:00:13,860 --> 00:00:15,350 checkout and a group of store associates are concerned that it's putting their 10 00:00:15,350 --> 00:00:15,360 are concerned that it's putting their 11 00:00:15,360 --> 00:00:16,250 are concerned that it's putting their health at risk 12 00:00:16,250 --> 00:00:16,260 health at risk 13 00:00:16,260 --> 00:00:18,560 health at risk a group of Walmart employees say they 14 00:00:18,560 --> 00:00:18,570 a group of Walmart employees say they 15 00:00:18,570 --> 00:00:20,240 a group of Walmart employees say they were past their breaking point with ever 16 00:00:20,240 --> 00:00:20,250 were past their breaking point with ever 17 00:00:20,250 --> 00:00:22,700 were past their breaking point with ever seen a small artificial intelligence 18 00:00:22,700 --> 00:00:22,710 seen a small artificial intelligence 19 00:00:22,710 --> 00:00:24,439 seen a small artificial intelligence firm based in Ireland whose technology 20 00:00:24,439 --> 00:00:24,449 firm based in Ireland whose technology 21 00:00:24,449 --> 00:00:28,910 firm based in Ireland whose technology Walmart began using in 2017 Walmart uses 22 00:00:28,910 --> 00:00:28,920 Walmart began using in 2017 Walmart uses 23 00:00:28,920 --> 00:00:30,650 Walmart began using in 2017 Walmart uses ever seen in thousands of stores to 24 00:00:30,650 --> 00:00:30,660 ever seen in thousands of stores to 25 00:00:30,660 --> 00:00:32,749 ever seen in thousands of stores to prevent shoplifting at registers and 26 00:00:32,749 --> 00:00:32,759 prevent shoplifting at registers and 27 00:00:32,759 --> 00:00:35,209 prevent shoplifting at registers and self checkout kiosks but the workers 28 00:00:35,209 --> 00:00:35,219 self checkout kiosks but the workers 29 00:00:35,219 --> 00:00:37,639 self checkout kiosks but the workers claimed misidentified innocuous behavior 30 00:00:37,639 --> 00:00:37,649 claimed misidentified innocuous behavior 31 00:00:37,649 --> 00:00:40,160 claimed misidentified innocuous behavior as theft and often failed to stop actual 32 00:00:40,160 --> 00:00:40,170 as theft and often failed to stop actual 33 00:00:40,170 --> 00:00:42,680 as theft and often failed to stop actual instances of stealing the group of 34 00:00:42,680 --> 00:00:42,690 instances of stealing the group of 35 00:00:42,690 --> 00:00:44,389 instances of stealing the group of employees has chosen to stay anonymous 36 00:00:44,389 --> 00:00:44,399 employees has chosen to stay anonymous 37 00:00:44,399 --> 00:00:46,309 employees has chosen to stay anonymous since they are not authorized to speak 38 00:00:46,309 --> 00:00:46,319 since they are not authorized to speak 39 00:00:46,319 --> 00:00:48,500 since they are not authorized to speak to the press they told the press that 40 00:00:48,500 --> 00:00:48,510 to the press they told the press that 41 00:00:48,510 --> 00:00:50,090 to the press they told the press that they are dismayed that their employer 42 00:00:50,090 --> 00:00:50,100 they are dismayed that their employer 43 00:00:50,100 --> 00:00:51,860 they are dismayed that their employer one of the largest retailers in the 44 00:00:51,860 --> 00:00:51,870 one of the largest retailers in the 45 00:00:51,870 --> 00:00:54,319 one of the largest retailers in the world is relying on AI they believed to 46 00:00:54,319 --> 00:00:54,329 world is relying on AI they believed to 47 00:00:54,329 --> 00:00:56,840 world is relying on AI they believed to be flawed one worker said that the 48 00:00:56,840 --> 00:00:56,850 be flawed one worker said that the 49 00:00:56,850 --> 00:00:58,699 be flawed one worker said that the technology was sometimes even referred 50 00:00:58,699 --> 00:00:58,709 technology was sometimes even referred 51 00:00:58,709 --> 00:01:01,369 technology was sometimes even referred to internally as never seen because of 52 00:01:01,369 --> 00:01:01,379 to internally as never seen because of 53 00:01:01,379 --> 00:01:04,070 to internally as never seen because of its frequent mistakes the worker said 54 00:01:04,070 --> 00:01:04,080 its frequent mistakes the worker said 55 00:01:04,080 --> 00:01:05,630 its frequent mistakes the worker said they had been upset about Walmart's 56 00:01:05,630 --> 00:01:05,640 they had been upset about Walmart's 57 00:01:05,640 --> 00:01:07,490 they had been upset about Walmart's youths have ever seen for years and 58 00:01:07,490 --> 00:01:07,500 youths have ever seen for years and 59 00:01:07,500 --> 00:01:09,140 youths have ever seen for years and claimed colleagues had raised concerns 60 00:01:09,140 --> 00:01:09,150 claimed colleagues had raised concerns 61 00:01:09,150 --> 00:01:11,150 claimed colleagues had raised concerns about the technology to managers but 62 00:01:11,150 --> 00:01:11,160 about the technology to managers but 63 00:01:11,160 --> 00:01:13,940 about the technology to managers but were rebuked they decided to speak to 64 00:01:13,940 --> 00:01:13,950 were rebuked they decided to speak to 65 00:01:13,950 --> 00:01:16,520 were rebuked they decided to speak to the press they said after a June 2019 66 00:01:16,520 --> 00:01:16,530 the press they said after a June 2019 67 00:01:16,530 --> 00:01:18,830 the press they said after a June 2019 Business Insider article reported 68 00:01:18,830 --> 00:01:18,840 Business Insider article reported 69 00:01:18,840 --> 00:01:20,420 Business Insider article reported Walmart's partnership with ever seen 70 00:01:20,420 --> 00:01:20,430 Walmart's partnership with ever seen 71 00:01:20,430 --> 00:01:24,140 Walmart's partnership with ever seen publicly for the first time the story 72 00:01:24,140 --> 00:01:24,150 publicly for the first time the story 73 00:01:24,150 --> 00:01:26,270 publicly for the first time the story described how ever seen uses AI to 74 00:01:26,270 --> 00:01:26,280 described how ever seen uses AI to 75 00:01:26,280 --> 00:01:28,040 described how ever seen uses AI to analyze footage from surveillance 76 00:01:28,040 --> 00:01:28,050 analyze footage from surveillance 77 00:01:28,050 --> 00:01:30,290 analyze footage from surveillance cameras installed in the ceiling and can 78 00:01:30,290 --> 00:01:30,300 cameras installed in the ceiling and can 79 00:01:30,300 --> 00:01:32,660 cameras installed in the ceiling and can detect issues in real times such as when 80 00:01:32,660 --> 00:01:32,670 detect issues in real times such as when 81 00:01:32,670 --> 00:01:34,610 detect issues in real times such as when a customer places an item in their bag 82 00:01:34,610 --> 00:01:34,620 a customer places an item in their bag 83 00:01:34,620 --> 00:01:37,220 a customer places an item in their bag without scanning it when the system 84 00:01:37,220 --> 00:01:37,230 without scanning it when the system 85 00:01:37,230 --> 00:01:38,990 without scanning it when the system spots something it automatically alerts 86 00:01:38,990 --> 00:01:39,000 spots something it automatically alerts 87 00:01:39,000 --> 00:01:41,240 spots something it automatically alerts store associates the concerned 88 00:01:41,240 --> 00:01:41,250 store associates the concerned 89 00:01:41,250 --> 00:01:43,220 store associates the concerned associates produced a video to prove 90 00:01:43,220 --> 00:01:43,230 associates produced a video to prove 91 00:01:43,230 --> 00:01:45,560 associates produced a video to prove their concerns were valid it begins with 92 00:01:45,560 --> 00:01:45,570 their concerns were valid it begins with 93 00:01:45,570 --> 00:01:47,510 their concerns were valid it begins with a person using self checkout to buy to 94 00:01:47,510 --> 00:01:47,520 a person using self checkout to buy to 95 00:01:47,520 --> 00:01:50,870 a person using self checkout to buy to jumble packages packages of rhesus white 96 00:01:50,870 --> 00:01:50,880 jumble packages packages of rhesus white 97 00:01:50,880 --> 00:01:53,510 jumble packages packages of rhesus white peanut butter cups because the packages 98 00:01:53,510 --> 00:01:53,520 peanut butter cups because the packages 99 00:01:53,520 --> 00:01:55,100 peanut butter cups because the packages are stacked on top of each other only 100 00:01:55,100 --> 00:01:55,110 are stacked on top of each other only 101 00:01:55,110 --> 00:01:57,860 are stacked on top of each other only one is scanned but both are successfully 102 00:01:57,860 --> 00:01:57,870 one is scanned but both are successfully 103 00:01:57,870 --> 00:01:59,649 one is scanned but both are successfully placed in the bagging area without issue 104 00:01:59,649 --> 00:01:59,659 placed in the bagging area without issue 105 00:01:59,659 --> 00:02:02,660 placed in the bagging area without issue the same person then grabs two gallons 106 00:02:02,660 --> 00:02:02,670 the same person then grabs two gallons 107 00:02:02,670 --> 00:02:04,490 the same person then grabs two gallons of milk by their handles and moves them 108 00:02:04,490 --> 00:02:04,500 of milk by their handles and moves them 109 00:02:04,500 --> 00:02:06,680 of milk by their handles and moves them across the scanner with one hand only 110 00:02:06,680 --> 00:02:06,690 across the scanner with one hand only 111 00:02:06,690 --> 00:02:08,990 across the scanner with one hand only one is rung up but both are put in the 112 00:02:08,990 --> 00:02:09,000 one is rung up but both are put in the 113 00:02:09,000 --> 00:02:11,360 one is rung up but both are put in the bagging area they then put their own 114 00:02:11,360 --> 00:02:11,370 bagging area they then put their own 115 00:02:11,370 --> 00:02:13,780 bagging area they then put their own cellphone on top of the Machine and 116 00:02:13,780 --> 00:02:13,790 cellphone on top of the Machine and 117 00:02:13,790 --> 00:02:15,520 cellphone on top of the Machine and pops up saying they need to wait for 118 00:02:15,520 --> 00:02:15,530 pops up saying they need to wait for 119 00:02:15,530 --> 00:02:17,559 pops up saying they need to wait for assistance a false-positive 120 00:02:17,559 --> 00:02:17,569 assistance a false-positive 121 00:02:17,569 --> 00:02:20,470 assistance a false-positive the filmmaker repeats the same process 122 00:02:20,470 --> 00:02:20,480 the filmmaker repeats the same process 123 00:02:20,480 --> 00:02:22,630 the filmmaker repeats the same process at two more stores where they failed to 124 00:02:22,630 --> 00:02:22,640 at two more stores where they failed to 125 00:02:22,640 --> 00:02:24,399 at two more stores where they failed to scan a heart-shaped Valentine's Day 126 00:02:24,399 --> 00:02:24,409 scan a heart-shaped Valentine's Day 127 00:02:24,409 --> 00:02:26,229 scan a heart-shaped Valentine's Day chocolate box with a puppy on the front 128 00:02:26,229 --> 00:02:26,239 chocolate box with a puppy on the front 129 00:02:26,239 --> 00:02:28,449 chocolate box with a puppy on the front and a Philips Sonicare electric 130 00:02:28,449 --> 00:02:28,459 and a Philips Sonicare electric 131 00:02:28,459 --> 00:02:31,059 and a Philips Sonicare electric toothbrush the video concludes that ever 132 00:02:31,059 --> 00:02:31,069 toothbrush the video concludes that ever 133 00:02:31,069 --> 00:02:33,039 toothbrush the video concludes that ever seen failed to stop more than 100 134 00:02:33,039 --> 00:02:33,049 seen failed to stop more than 100 135 00:02:33,049 --> 00:02:36,039 seen failed to stop more than 100 dollars of would-be theft the employees 136 00:02:36,039 --> 00:02:36,049 dollars of would-be theft the employees 137 00:02:36,049 --> 00:02:37,809 dollars of would-be theft the employees believe that the tech frequently 138 00:02:37,809 --> 00:02:37,819 believe that the tech frequently 139 00:02:37,819 --> 00:02:39,520 believe that the tech frequently misinterprets innocent behavior is 140 00:02:39,520 --> 00:02:39,530 misinterprets innocent behavior is 141 00:02:39,530 --> 00:02:41,530 misinterprets innocent behavior is potential shoplifting which frustrates 142 00:02:41,530 --> 00:02:41,540 potential shoplifting which frustrates 143 00:02:41,540 --> 00:02:44,140 potential shoplifting which frustrates customers and store associates and leads 144 00:02:44,140 --> 00:02:44,150 customers and store associates and leads 145 00:02:44,150 --> 00:02:47,140 customers and store associates and leads to longer lines one worker described it 146 00:02:47,140 --> 00:02:47,150 to longer lines one worker described it 147 00:02:47,150 --> 00:02:49,780 to longer lines one worker described it as a noisy tech a fake AI that just 148 00:02:49,780 --> 00:02:49,790 as a noisy tech a fake AI that just 149 00:02:49,790 --> 00:02:53,589 as a noisy tech a fake AI that just pretends to safeguard the corona virus 150 00:02:53,589 --> 00:02:53,599 pretends to safeguard the corona virus 151 00:02:53,599 --> 00:02:55,360 pretends to safeguard the corona virus pandemic has given their concerns more 152 00:02:55,360 --> 00:02:55,370 pandemic has given their concerns more 153 00:02:55,370 --> 00:02:57,909 pandemic has given their concerns more urgency one associate said they worried 154 00:02:57,909 --> 00:02:57,919 urgency one associate said they worried 155 00:02:57,919 --> 00:03:00,099 urgency one associate said they worried false positives could be causing Walmart 156 00:03:00,099 --> 00:03:00,109 false positives could be causing Walmart 157 00:03:00,109 --> 00:03:01,869 false positives could be causing Walmart workers to break social distancing 158 00:03:01,869 --> 00:03:01,879 workers to break social distancing 159 00:03:01,879 --> 00:03:04,960 workers to break social distancing guidelines unnecessarily when ever seen 160 00:03:04,960 --> 00:03:04,970 guidelines unnecessarily when ever seen 161 00:03:04,970 --> 00:03:08,470 guidelines unnecessarily when ever seen Flags an issue a store associate C needs 162 00:03:08,470 --> 00:03:08,480 Flags an issue a store associate C needs 163 00:03:08,480 --> 00:03:10,330 Flags an issue a store associate C needs to intervene and determine whether 164 00:03:10,330 --> 00:03:10,340 to intervene and determine whether 165 00:03:10,340 --> 00:03:12,250 to intervene and determine whether shoplifting or another problem is taking 166 00:03:12,250 --> 00:03:12,260 shoplifting or another problem is taking 167 00:03:12,260 --> 00:03:14,920 shoplifting or another problem is taking place a corporate Walmart manager even 168 00:03:14,920 --> 00:03:14,930 place a corporate Walmart manager even 169 00:03:14,930 --> 00:03:16,690 place a corporate Walmart manager even expressed strong concern that workers 170 00:03:16,690 --> 00:03:16,700 expressed strong concern that workers 171 00:03:16,700 --> 00:03:18,550 expressed strong concern that workers were being put at risk by additional 172 00:03:18,550 --> 00:03:18,560 were being put at risk by additional 173 00:03:18,560 --> 00:03:21,250 were being put at risk by additional contact necessitated by false positives 174 00:03:21,250 --> 00:03:21,260 contact necessitated by false positives 175 00:03:21,260 --> 00:03:23,409 contact necessitated by false positives and asked whether they'd ever seen 176 00:03:23,409 --> 00:03:23,419 and asked whether they'd ever seen 177 00:03:23,419 --> 00:03:25,300 and asked whether they'd ever seen systems should be turned off to protect 178 00:03:25,300 --> 00:03:25,310 systems should be turned off to protect 179 00:03:25,310 --> 00:03:28,059 systems should be turned off to protect customers and workers this of course 180 00:03:28,059 --> 00:03:28,069 customers and workers this of course 181 00:03:28,069 --> 00:03:30,129 customers and workers this of course comes at a time when self checkout may 182 00:03:30,129 --> 00:03:30,139 comes at a time when self checkout may 183 00:03:30,139 --> 00:03:32,199 comes at a time when self checkout may become even more important for stores as 184 00:03:32,199 --> 00:03:32,209 become even more important for stores as 185 00:03:32,209 --> 00:03:40,330 become even more important for stores as customers look for low-risk ways to shop 186 00:03:40,330 --> 00:03:40,340 187 00:03:40,340 --> 00:03:42,400 you