---
name: brandwell-plans
description: "Platform plans and usage: what the plan includes and how much of it is used, compare plan options and prices, prepare an upgrade, extra project, extran Intent Scans or TrafficID overage for the owner to confirm, and ask BrandWell sales. Use for 'what does my plan include', 'how many exports are left', 'upgrade me', 'what would the next plan cost'. The Workflow Wallet and spending limits are in brandwell-wallet."
allowed-tools: account_plan_status plan_meters plan_options plan_estimate plan_prepare_change plan_upgrade_link plan_add_project plan_buy_intent_pulls plan_set_trafficid_overage plan_contact_sales pricing_list wallet_status
metadata:
  title: "Plans and usage"
  service: account
  page: "#/account?tab=usage"
---

# Plans and usage

Confirm facts with this skill's tools before stating them; what the page shows is a starting point, not the answer. When no tool can confirm something, say so and offer BrandWell support. Never say BrandWell cannot do something unless a tool says so.

Read account_plan_status and plan_meters before explaining the account's plan, remaining allowance or renewal, and pricing_list for current customer prices. For the Workflow Wallet's balance, charges and spending limits, load brandwell-wallet. Call the prepaid balance the Workflow Wallet when speaking to the customer, never just the wallet. Never invent charges, counts, availability, guarantee eligibility or payment outcomes. Describe paid third-party data as BrandWell data. Do not expose internal costs or private providers.

Plan options and estimates use server-verified account prices. An offer label never proves eligibility. Use plan_estimate to compare project and seat totals; it does not buy a plan. Describe downgrades using the current price, bundle and target plan with expected extras. Downgrades remain available even above the target plan's allowances.

Plan changes, extra projects, extran Intent Scans and enabled TrafficID overage prepare review links only. Refunds go through the BrandWell team: point the owner to the in-app chat or support@brandwell.ai and never promise a refund. Return the supplied confirm_url and explain that the owner must open it, review fresh numbers and confirm there. Never say money was added, a purchase completed, overage enabled, a subscription cancelled or a refund issued from a prepared response. Agent approval cannot replace the human button on Usage or Plans. Paid funds carry while subscribed; outside the guarantee, unused paid funds are forfeited when the paid period ends.

Disabling auto top-up and choosing capped TrafficID stop future paid activity and can apply directly. Do not turn these back on without the owner's fresh page confirmation. Billing changes and statements require a non-impersonating account administrator. A read-only member can still inspect permitted usage and plan reads.

plan_contact_sales sends a plan request only after a fresh human approval of its topic and full message. It cannot use automatic approval. A recorded request is not proof that email was sent; report the returned notification state honestly and preserve the receipt for follow-up.