# Privacy Policy **Last Updated: December 2024** ## 1. Information We Collect KeepHer collects and processes the following information to provide you with personalized relationship management features: - **Account Information:** Email address for authentication and account management - **Profile Information:** Partner's name, anniversary date, birthday, and other important dates you choose to provide - **Content:** Memory entries (text and voice recordings), chat conversations with AI coach, preferences, and relationship details - **Usage Data:** App interactions, feature usage, analytics data to improve your experience - **Device Information:** Device type, operating system version, app version, and unique device identifiers - **Crash Data:** Error logs and crash reports for debugging and improving app stability ## 2. How We Use Your Information We use your information to: - Provide and improve KeepHer services and features - Generate personalized AI suggestions for gifts, dates, and relationship coaching - Send notifications and reminders about important dates - Analyze app usage to improve features and user experience - Process subscription payments through Apple's App Store - Provide customer support and respond to your inquiries - Comply with legal obligations and protect against fraud ## 3. Third-Party Services KeepHer uses the following trusted third-party services to provide our features. Each service has its own privacy policy and data practices: - **Supabase:** Database hosting and user authentication with end-to-end encryption - **OpenAI:** AI-powered features including GPT-4 for coaching and suggestions, and Whisper for voice transcription - **RevenueCat:** Subscription management and payment processing through Apple's App Store - **Mixpanel:** Anonymized analytics to understand feature usage and improve the app - **Sentry:** Error tracking and crash reporting to maintain app stability We do not sell your personal data to third parties. Your relationship data remains private and is only used to provide you with KeepHer's services. ## 4. Data Security We implement industry-standard security measures to protect your data: - End-to-end encryption for sensitive relationship data - Secure HTTPS connections for all data transmission - Row-level security in our database to ensure data isolation - Regular security audits and vulnerability assessments - Secure authentication through Apple Sign In and email verification While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security. ## 5. Your Rights (GDPR Compliance) Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data: - **Right to Access:** Request a copy of your personal data we hold - **Right to Rectification:** Correct inaccurate or incomplete data - **Right to Erasure:** Request deletion of your account and all associated data - **Right to Data Portability:** Download your data in a portable format - **Right to Object:** Opt-out of analytics tracking and marketing communications - **Right to Withdraw Consent:** Revoke consent for data processing at any time To exercise these rights, please contact us at **keepherapp@outlook.com**. We will respond to your request within 30 days. ## 6. Data Retention We retain your data while your account is active to provide you with KeepHer services. Upon account deletion: - Personal data and relationship content are permanently deleted within 30 days - Anonymized analytics data may be retained for up to 90 days for statistical purposes - Backup copies are deleted within 90 days of account deletion - Legal or financial records may be retained longer as required by law You can delete your account at any time from the Profile settings in the app. ## 7. Children's Privacy KeepHer is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at **keepherapp@outlook.com** and we will promptly delete such information. ## 8. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated to you via: - Email notification to your registered email address - In-app notification upon next app launch - Updated "Last Updated" date at the top of this policy Your continued use of KeepHer after changes to this policy constitutes acceptance of the updated terms. ## 9. Contact Us If you have questions about this Privacy Policy or our data practices, please contact us: - **Email:** keepherapp@outlook.com We aim to respond to all inquiries within 48 hours. ## 10. California Privacy Rights (CCPA) California residents have additional rights under the California Consumer Privacy Act (CCPA): - **Right to Know:** Request details about personal information we have collected, used, disclosed, and sold - **Right to Delete:** Request deletion of personal information we have collected - **Right to Opt-Out:** Opt-out of the sale of personal information (note: we do not sell personal information) - **Right to Non-Discrimination:** Not receive discriminatory treatment for exercising your privacy rights To exercise your CCPA rights, contact us at **keepherapp@outlook.com**. We will verify your identity before processing your request. --- By using KeepHer, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.