,tweet_id,airline_sentiment,airline_sentiment_confidence,negativereason,negativereason_confidence,airline,airline_sentiment_gold,name,negativereason_gold,retweet_count,text,tweet_coord,tweet_created,tweet_location,user_timezone
0,570306133677760513,neutral,1.0,,,Virgin America,,cairdin,,0,@VirginAmerica What @dhepburn said.,,2015-02-24 11:35:52 -0800,,Eastern Time (US & Canada)
1,570301130888122368,positive,0.3486,,0.0,Virgin America,,jnardino,,0,@VirginAmerica plus you've added commercials to the experience... tacky.,,2015-02-24 11:15:59 -0800,,Pacific Time (US & Canada)
2,570301083672813571,neutral,0.6837,,,Virgin America,,yvonnalynn,,0,@VirginAmerica I didn't today... Must mean I need to take another trip!,,2015-02-24 11:15:48 -0800,Lets Play,Central Time (US & Canada)
3,570301031407624196,negative,1.0,Bad Flight,0.7033,Virgin America,,jnardino,,0,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse",,2015-02-24 11:15:36 -0800,,Pacific Time (US & Canada)
4,570300817074462722,negative,1.0,Can't Tell,1.0,Virgin America,,jnardino,,0,@VirginAmerica and it's a really big bad thing about it,,2015-02-24 11:14:45 -0800,,Pacific Time (US & Canada)
5,570300767074181121,negative,1.0,Can't Tell,0.6842,Virgin America,,jnardino,,0,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA",,2015-02-24 11:14:33 -0800,,Pacific Time (US & Canada)
6,570300616901320704,positive,0.6745,,0.0,Virgin America,,cjmcginnis,,0,"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)",,2015-02-24 11:13:57 -0800,San Francisco CA,Pacific Time (US & Canada)
7,570300248553349120,neutral,0.634,,,Virgin America,,pilot,,0,"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP",,2015-02-24 11:12:29 -0800,Los Angeles,Pacific Time (US & Canada)
8,570299953286942721,positive,0.6559,,,Virgin America,,dhepburn,,0,"@virginamerica Well, I didn't…but NOW I DO! :-D",,2015-02-24 11:11:19 -0800,San Diego,Pacific Time (US & Canada)
9,570295459631263746,positive,1.0,,,Virgin America,,YupitsTate,,0,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.",,2015-02-24 10:53:27 -0800,Los Angeles,Eastern Time (US & Canada)
10,570294189143031808,neutral,0.6769,,0.0,Virgin America,,idk_but_youtube,,0,@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24,,2015-02-24 10:48:24 -0800,1/1 loner squad,Eastern Time (US & Canada)
11,570289724453216256,positive,1.0,,,Virgin America,,HyperCamiLax,,0,@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D,,2015-02-24 10:30:40 -0800,NYC,America/New_York
12,570289584061480960,positive,1.0,,,Virgin America,,HyperCamiLax,,0,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p,,2015-02-24 10:30:06 -0800,NYC,America/New_York
13,570287408438120448,positive,0.6451,,,Virgin America,,mollanderson,,0,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn,,2015-02-24 10:21:28 -0800,,Eastern Time (US & Canada)
14,570285904809598977,positive,1.0,,,Virgin America,,sjespers,,0,@VirginAmerica Thanks!,,2015-02-24 10:15:29 -0800,"San Francisco, CA",Pacific Time (US & Canada)
15,570282469121007616,negative,0.6842,Late Flight,0.3684,Virgin America,,smartwatermelon,,0,@VirginAmerica SFO-PDX schedule is still MIA.,,2015-02-24 10:01:50 -0800,"palo alto, ca",Pacific Time (US & Canada)
16,570277724385734656,positive,1.0,,,Virgin America,,ItzBrianHunty,,0,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo,,2015-02-24 09:42:59 -0800,west covina,Pacific Time (US & Canada)
17,570276917301137409,negative,1.0,Bad Flight,1.0,Virgin America,,heatherovieda,,0,@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!,,2015-02-24 09:39:46 -0800,this place called NYC,Eastern Time (US & Canada)
18,570270684619923457,positive,1.0,,,Virgin America,,thebrandiray,,0,I ❤️ flying @VirginAmerica. ☺️👍,,2015-02-24 09:15:00 -0800,Somewhere celebrating life. ,Atlantic Time (Canada)
19,570267956648792064,positive,1.0,,,Virgin America,,JNLpierce,,0,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.,,2015-02-24 09:04:10 -0800,Boston | Waltham,Quito
20,570265883513384960,negative,0.6705,Can't Tell,0.3614,Virgin America,,MISSGJ,,0,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???,,2015-02-24 08:55:56 -0800,,
21,570264145116819457,positive,1.0,,,Virgin America,,DT_Les,,0,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA,"[40.74804263, -73.99295302]",2015-02-24 08:49:01 -0800,,
22,570259420287868928,positive,1.0,,,Virgin America,,ElvinaBeck,,0,@VirginAmerica I love the hipster innovation. You are a feel good brand.,,2015-02-24 08:30:15 -0800,Los Angeles,Pacific Time (US & Canada)
23,570258822297579520,neutral,1.0,,,Virgin America,,rjlynch21086,,0,@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?,,2015-02-24 08:27:52 -0800,"Boston, MA ",Eastern Time (US & Canada)
24,570256553502068736,negative,1.0,Customer Service Issue,0.3557,Virgin America,,ayeevickiee,,0,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet,,2015-02-24 08:18:51 -0800,714,Mountain Time (US & Canada)
25,570249102404923392,negative,1.0,Customer Service Issue,1.0,Virgin America,,Leora13,,0,@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.,,2015-02-24 07:49:15 -0800,,
26,570239632807370753,negative,1.0,Can't Tell,0.6614,Virgin America,,meredithjlynn,,0,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail,,2015-02-24 07:11:37 -0800,,
27,570217831557677057,neutral,0.6854,,,Virgin America,,AdamSinger,,0,@VirginAmerica do you miss me? Don't worry we'll be together very soon.,,2015-02-24 05:44:59 -0800,"San Francisco, CA",Central Time (US & Canada)
28,570207886493782019,negative,1.0,Bad Flight,1.0,Virgin America,,blackjackpro911,,0,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS,"[42.361016, -71.02000488]",2015-02-24 05:05:28 -0800,"San Mateo, CA & Las Vegas, NV",
29,570124596180955136,neutral,0.615,,0.0,Virgin America,,TenantsUpstairs,,0,@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix,"[33.94540417, -118.4062472]",2015-02-23 23:34:30 -0800,Brooklyn,Atlantic Time (Canada)
30,570114021854212096,negative,1.0,Flight Booking Problems,1.0,Virgin America,,jordanpichler,,0,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢",,2015-02-23 22:52:29 -0800,,Vienna
31,570094701371469825,neutral,1.0,,,Virgin America,,JCervantezzz,,0,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,,2015-02-23 21:35:43 -0800,"California, San Francisco",Pacific Time (US & Canada)
32,570088404156698625,negative,1.0,Customer Service Issue,1.0,Virgin America,,Cuschoolie1,,0,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!","[33.94209449, -118.40410103]",2015-02-23 21:10:41 -0800,Washington DC,Quito
33,570084582780899328,negative,1.0,Customer Service Issue,1.0,Virgin America,,amanduhmccarty,,0,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",,2015-02-23 20:55:30 -0800,,Pacific Time (US & Canada)
34,570076792993611776,positive,1.0,,,Virgin America,,NorthTxHomeTeam,,0,@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews,"[33.2145038, -96.9321504]",2015-02-23 20:24:33 -0800,Texas,Central Time (US & Canada)
35,570051991277342720,neutral,0.6207,,,Virgin America,,miaerolinea,,0,Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP,,2015-02-23 18:46:00 -0800,Worldwide,Caracas
36,570051381534396416,positive,1.0,,,Virgin America,,Nicsplace,,0,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday,,2015-02-23 18:43:35 -0800,Central Texas,
37,570045393565691904,positive,1.0,,,Virgin America,,Nicsplace,,0,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!",,2015-02-23 18:19:47 -0800,Central Texas,
38,570038941497192448,neutral,0.6791,,0.0,Virgin America,,elisha_malulani,,0,@VirginAmerica when can I book my flight to Hawaii??,,2015-02-23 17:54:09 -0800,i'm creating a monster ,Pacific Time (US & Canada)
39,570035876845084672,negative,1.0,Customer Service Issue,1.0,Virgin America,,DannyDouglass,,0,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk,,2015-02-23 17:41:58 -0800,"San Francisco, CA",Pacific Time (US & Canada)
40,570033593394667521,positive,0.6639,,,Virgin America,,jamesferrandini,,0,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr",,2015-02-23 17:32:54 -0800,,
41,570025482344898560,negative,0.6688,Flight Booking Problems,0.6688,Virgin America,,will_lenzenjr,,0,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",,2015-02-23 17:00:40 -0800,Iowa City,Central Time (US & Canada)
42,570016304284901379,neutral,1.0,,,Virgin America,,GottAmanda,,0,@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!!  🍷👍💺✈️,"[34.0219817, -118.38591198]",2015-02-23 16:24:11 -0800,Los Angeles,
43,570015408788414464,neutral,0.6578,,0.0,Virgin America,,KGervaise,,0,@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp,,2015-02-23 16:20:38 -0800,Georgia,Pacific Time (US & Canada)
44,570013523650048002,neutral,1.0,,,Virgin America,,papamurat,,0,@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?,,2015-02-23 16:13:09 -0800,,
45,570012257549070337,positive,1.0,,,Virgin America,,arieldaie,,0,@VirginAmerica I'm #elevategold for a good reason: you rock!!,,2015-02-23 16:08:07 -0800,Los Angeles,
46,570011341483843584,neutral,0.6799,,,Virgin America,,vacations7,,0,@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx,,2015-02-23 16:04:28 -0800,Turks and caicos,
47,570010571707256832,positive,1.0,,,Virgin America,,ChelseaPoe666,,0,@VirginAmerica wow this just blew my mind,,2015-02-23 16:01:25 -0800,Oakland via Midwest ,Atlantic Time (Canada)
48,570010539499393025,neutral,1.0,,,Virgin America,,BobGlavinVO,,0,@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree,,2015-02-23 16:01:17 -0800,"New York, NY",Eastern Time (US & Canada)
49,570009713447825408,neutral,0.6436,,,Virgin America,,lisaaiko,,0,@VirginAmerica @ladygaga @carrieunderwood All were entertaining,,2015-02-23 15:58:00 -0800,,
50,570009035455344640,neutral,0.6764,,0.0,Virgin America,,grantbrowne,,0,"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.",,2015-02-23 15:55:18 -0800,Worldwide,Central Time (US & Canada)
51,570006886012973056,positive,0.657,,,Virgin America,,joyabsalon,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood,,2015-02-23 15:46:46 -0800,Northern Virginia,Eastern Time (US & Canada)
52,570004391731847169,neutral,1.0,,,Virgin America,,2v,,0,@VirginAmerica wish you flew out of Atlanta... Soon?,,2015-02-23 15:36:51 -0800,Los Angeles / Atlanta,Eastern Time (US & Canada)
53,570001194900426752,neutral,0.7118,,0.0,Virgin America,,KSmithFoundHere,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.,,2015-02-23 15:24:09 -0800,,Atlantic Time (Canada)
54,570000071644872704,neutral,1.0,,,Virgin America,,papamurat,,0,@VirginAmerica Will flights be leaving Dallas for LA on February 24th?,,2015-02-23 15:19:41 -0800,,
55,569996412286582784,negative,0.6939,Flight Booking Problems,0.6939,Virgin America,,murphicus,,0,@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!,,2015-02-23 15:05:09 -0800,"new york, new york",Eastern Time (US & Canada)
56,569996245462159361,positive,1.0,,,Virgin America,,VinnieFerra,,0,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures,,2015-02-23 15:04:29 -0800,"brooklyn, Ny",Pacific Time (US & Canada)
57,569990222609412097,positive,0.635,,,Virgin America,,KevinDemsi,,0,@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊,,2015-02-23 14:40:33 -0800,"Bali, Republic of Indonesia",Kuala Lumpur
58,569990163209850881,neutral,0.7007,,,Virgin America,,giffgaffman,,0,@VirginAmerica @ladygaga @carrieunderwood - Carrie!,,2015-02-23 14:40:19 -0800,"UK, USA. ",
59,569989504431316993,neutral,1.0,,,Virgin America,,HanlonBrothers,,0,@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?,,2015-02-23 14:37:42 -0800,"Gold Coast, Australia",Brisbane
60,569989321698074624,neutral,1.0,,,Virgin America,,emilybg78,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.,,2015-02-23 14:36:58 -0800,"Stockton, CA",Arizona
61,569989034501500928,negative,1.0,Customer Service Issue,1.0,Virgin America,,rachie1126,,0,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!,,2015-02-23 14:35:50 -0800,"New York, NY",Eastern Time (US & Canada)
62,569987622484848640,neutral,0.6858,,,Virgin America,,adawson66,,0,"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌","[33.57963333, -117.73024772]",2015-02-23 14:30:13 -0800,,
63,569986782567071744,neutral,1.0,,,Virgin America,,SocialPLC,,0,"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!",,2015-02-23 14:26:53 -0800,"Twin Cities, Minn.",Eastern Time (US & Canada)
64,569986348041547778,positive,1.0,,,Virgin America,,jeffreymace01,,0,@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!,,2015-02-23 14:25:09 -0800,,
65,569982307634794497,neutral,0.6814,,0.0,Virgin America,,1stcrown,,0,@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.,,2015-02-23 14:09:06 -0800,USA,Central Time (US & Canada)
66,569976620158578688,negative,1.0,Customer Service Issue,1.0,Virgin America,,onerockgypsy,,0,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/,,2015-02-23 13:46:30 -0800,next city,Pacific Time (US & Canada)
67,569973821396152323,negative,1.0,Late Flight,0.6789,Virgin America,,noelduan,,0,"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?",,2015-02-23 13:35:23 -0800,SF ↔ NY,Eastern Time (US & Canada)
68,569972508499283968,positive,0.6922,,,Virgin America,,Travelzoo,,0,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV,,2015-02-23 13:30:10 -0800,"New York, NY",Pacific Time (US & Canada)
69,569967019958730753,negative,1.0,Lost Luggage,1.0,Virgin America,,gianagon,,0,@VirginAmerica everything was fine until you lost my bag,"[40.6413712, -73.78311558]",2015-02-23 13:08:21 -0800,New York + Panama,Eastern Time (US & Canada)
70,569961866224652288,neutral,1.0,,,Virgin America,,bxchen,,0,@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?,,2015-02-23 12:47:52 -0800,"San Francisco, CA",Eastern Time (US & Canada)
71,569949891163615232,neutral,0.6492,,0.0,Virgin America,,seimatrun,,0,@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.,,2015-02-23 12:00:17 -0800,Los Angeles,
72,569948966873370625,neutral,1.0,,,Virgin America,,jamied7,,0,"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?",,2015-02-23 11:56:37 -0800,"London, England",London
73,569946362126602240,negative,1.0,Flight Attendant Complaints,0.3516,Virgin America,,seimatrun,,0,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt,,2015-02-23 11:46:16 -0800,Los Angeles,
74,569942903683813376,positive,1.0,,,Virgin America,,mrmichaellay,,0,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.","[36.08457854, -115.13780136]",2015-02-23 11:32:31 -0800,Floridian from Cincinnati ,Eastern Time (US & Canada)
75,569941957490774016,positive,1.0,,,Virgin America,,TaylorLumsden,,0,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?,,2015-02-23 11:28:46 -0800,"Dallas, Texas",Mountain Time (US & Canada)
76,569940834994401280,neutral,1.0,,,Virgin America,,campusmoviefest,,0,"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF",,2015-02-23 11:24:18 -0800,USA,Eastern Time (US & Canada)
77,569940323746516993,neutral,1.0,,,Virgin America,,TaylorLumsden,,0,@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks,,2015-02-23 11:22:16 -0800,"Dallas, Texas",Mountain Time (US & Canada)
78,569935232033366017,negative,1.0,Customer Service Issue,1.0,Virgin America,,meme_meng,,0,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.,,2015-02-23 11:02:02 -0800,,
79,569934395865493504,neutral,1.0,,,Virgin America,,kyle_romanoff,,0,@VirginAmerica what happened to Doom?!,,2015-02-23 10:58:43 -0800,,
80,569933816963342337,negative,1.0,Customer Service Issue,1.0,Virgin America,,GunsNDip,,0,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness,,2015-02-23 10:56:25 -0800,,Pacific Time (US & Canada)
81,569933777931145216,positive,1.0,,,Virgin America,,artisticwritr87,,0,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G,,2015-02-23 10:56:16 -0800,"Seattle, WA",Pacific Time (US & Canada)
82,569933405506310144,negative,0.6792,Late Flight,0.3477,Virgin America,,arieldaie,,0,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(,,2015-02-23 10:54:47 -0800,Los Angeles,
83,569933360564342784,negative,1.0,Can't Tell,1.0,Virgin America,,GunsNDip,,0,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness,,2015-02-23 10:54:36 -0800,,Pacific Time (US & Canada)
84,569929243146088448,negative,1.0,Can't Tell,1.0,Virgin America,,GunsNDip,,0,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin,,2015-02-23 10:38:14 -0800,,Pacific Time (US & Canada)
85,569926998824394752,negative,1.0,Flight Booking Problems,1.0,Virgin America,,jsatk,,0,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R,"[0.0, 0.0]",2015-02-23 10:29:19 -0800,"Lower Pacific Heights, SF, CA",Pacific Time (US & Canada)
86,569923394990419968,neutral,0.6705,,0.0,Virgin America,,serenaklal,,0,@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code,,2015-02-23 10:15:00 -0800,Chicago,Eastern Time (US & Canada)
87,569922008588222465,neutral,1.0,,,Virgin America,,openambit1,,0,@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4,,2015-02-23 10:09:30 -0800,,
88,569920824905306113,neutral,0.6545,,0.0,Virgin America,,cabowine,,0,@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?,,2015-02-23 10:04:47 -0800,"Los Cabos,Mexico",Arizona
89,569919041244147712,negative,1.0,Can't Tell,0.6513,Virgin America,,MaryAnnTaylorT,,0,@VirginAmerica Why is the site down?  When will it be back up?,,2015-02-23 09:57:42 -0800,"New York, NY",Arizona
90,569915941192015872,neutral,1.0,,,Virgin America,,RamotControl,,0,"@VirginAmerica ""You down with RNP?"" ""Yeah you know me!""",,2015-02-23 09:45:23 -0800,,Pacific Time (US & Canada)
91,569913339427434496,neutral,0.6639,,0.0,Virgin America,,losermelon,,0,"@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?",,2015-02-23 09:35:03 -0800,,
92,569911816937033728,negative,1.0,Cancelled Flight,1.0,Virgin America,,AlisonK33774854,,0,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .,,2015-02-23 09:29:00 -0800,,
93,569911674158731264,negative,1.0,Late Flight,1.0,Virgin America,,GunsNDip,,0,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin",,2015-02-23 09:28:26 -0800,,Pacific Time (US & Canada)
94,569911218942517248,neutral,0.6765,,0.0,Virgin America,,yazdanagh,,0,@VirginAmerica why is flight 345 redirected?,,2015-02-23 09:26:37 -0800,,
95,569910981868060673,negative,1.0,Customer Service Issue,0.6863,Virgin America,,MerchEngines,,0,"@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign.",,2015-02-23 09:25:41 -0800,"Los Angeles, CA",Arizona
96,569909224521641984,negative,1.0,Customer Service Issue,0.6771,Virgin America,,ColorCartel,,0,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y,,2015-02-23 09:18:42 -0800,"Austin, TX",Mountain Time (US & Canada)
97,569907336485019648,negative,1.0,Can't Tell,0.659,Virgin America,,MustBeSpoken,,0,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable,,2015-02-23 09:11:12 -0800,,
98,569896805611089920,negative,1.0,Flight Booking Problems,0.6714,Virgin America,,mattbunk,,0,@virginamerica What is your phone number. I can't find who to call about a flight reservation.,,2015-02-23 08:29:21 -0800,"Sterling Heights, MI",Eastern Time (US & Canada)
99,569894449620369408,negative,1.0,Customer Service Issue,1.0,Virgin America,,louisjenny,,0,@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.,,2015-02-23 08:19:59 -0800,Washington DC,Quito
100,569894407001939968,neutral,1.0,,,Virgin America,,STravelsW,,0,@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM,,2015-02-23 08:19:49 -0800,"Manhattan Beach, CA",
101,569892199690678272,negative,1.0,Late Flight,0.6882,Virgin America,,GunsNDip,,0,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax,,2015-02-23 08:11:03 -0800,,Pacific Time (US & Canada)
102,569891469210755074,neutral,1.0,,,Virgin America,,joeyrenagade,,0,@VirginAmerica check out new music http://t.co/maRcnOCWzn,,2015-02-23 08:08:08 -0800,Greater Los Angeles,
103,569891436100874241,negative,0.6925,Late Flight,0.3521,Virgin America,,mrmichaellay,,0,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky,"[0.0, 0.0]",2015-02-23 08:08:01 -0800,Floridian from Cincinnati ,Eastern Time (US & Canada)
104,569887310713479168,negative,1.0,Late Flight,0.3486,Virgin America,,GunsNDip,,0,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.,,2015-02-23 07:51:37 -0800,,Pacific Time (US & Canada)
105,569887049446076416,positive,1.0,,,Virgin America,,TheDuchessSF,,0,"@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying",,2015-02-23 07:50:35 -0800,Online,Pacific Time (US & Canada)
106,569884551712886785,negative,1.0,Customer Service Issue,1.0,Virgin America,,BeLeather,,0,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm,"[0.0, 0.0]",2015-02-23 07:40:39 -0800,,Pacific Time (US & Canada)
107,569884407852437504,negative,1.0,Flight Booking Problems,0.6366,Virgin America,,BeLeather,,0,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.,"[0.0, 0.0]",2015-02-23 07:40:05 -0800,,Pacific Time (US & Canada)
108,569881548515708928,neutral,0.6593,,0.0,Virgin America,,drcaseydrake,,0,@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?,"[37.79374402, -122.39327564]",2015-02-23 07:28:43 -0800,"Dallas, TX",
109,569873669700358144,positive,0.6823,,0.0,Virgin America,,flyfromWAS,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare",,2015-02-23 06:57:25 -0800,"Washington, DC",Eastern Time (US & Canada)
110,569873668131717120,neutral,1.0,,,Virgin America,,flyfromSEA,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare",,2015-02-23 06:57:24 -0800,Seattle,Central Time (US & Canada)
111,569873665640292353,positive,0.6806,,,Virgin America,,flyfromNYC,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare",,2015-02-23 06:57:24 -0800,"New York City, NY",Central Time (US & Canada)
112,569873664612704256,neutral,0.6529,,,Virgin America,,flyfromLAX,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare",,2015-02-23 06:57:24 -0800,"Los Angeles, CA",Central Time (US & Canada)
113,569872058613673984,positive,0.6779999999999999,,,Virgin America,,Silvanabfer,,0,@VirginAmerica Have a great week 🌞✈,,2015-02-23 06:51:01 -0800,,
114,569861209781989377,positive,0.3482,,0.0,Virgin America,,AdamJdubs,,0,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH,,2015-02-23 06:07:54 -0800,Earth,Eastern Time (US & Canada)
115,569847920192655361,negative,1.0,Late Flight,1.0,Virgin America,,nicholas_v,,0,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?","[26.074379, -80.1416831]",2015-02-23 05:15:06 -0800,,Eastern Time (US & Canada)
116,569814339785338880,positive,1.0,,,Virgin America,,tstashajones,,0,"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience",,2015-02-23 03:01:39 -0800,"Halifax, Nova Scotia, Canada",Eastern Time (US & Canada)
117,569777607371128834,positive,1.0,,,Virgin America,,SkateMamas,,0,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!,,2015-02-23 00:35:42 -0800,"Los Angeles, CA",
118,569774078233419776,positive,1.0,,,Virgin America,,dngoo,,0,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.,,2015-02-23 00:21:40 -0800,"Near a park, water, or lights",Pacific Time (US & Canada)
119,569770363623575552,positive,1.0,,,Virgin America,,SamBrittenham,,0,"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining",,2015-02-23 00:06:55 -0800,USA,Eastern Time (US & Canada)
120,569748316776325120,negative,0.6832,Customer Service Issue,0.3773,Virgin America,,usagibrian,,0,@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?,,2015-02-22 22:39:18 -0800,San Francisco CA,Pacific Time (US & Canada)
121,569741221783957504,negative,1.0,Flight Booking Problems,0.6767,Virgin America,,usagibrian,,0,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?",,2015-02-22 22:11:07 -0800,San Francisco CA,Pacific Time (US & Canada)
122,569737603617943552,negative,1.0,Customer Service Issue,0.6527,Virgin America,,KindofLuke,,0,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370,,2015-02-22 21:56:44 -0800,,
123,569714127792254976,positive,1.0,,,Virgin America,,ptbrodie,,0,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!,,2015-02-22 20:23:27 -0800,San Francisco,
124,569675144353828864,positive,1.0,,,Virgin America,,cheryleng,,0,@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!,"[33.9469039, -118.40716847]",2015-02-22 17:48:33 -0800,,Pacific Time (US & Canada)
125,569674358135914496,neutral,1.0,,,Virgin America,,HishamSharaby,,0,"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?",,2015-02-22 17:45:25 -0800,New York,Eastern Time (US & Canada)
126,569666477265018881,negative,0.6703,Customer Service Issue,0.6703,Virgin America,,ChrisFordisHere,,0,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!,"[51.04345575, -114.06071363]",2015-02-22 17:14:06 -0800,NYC,Tehran
127,569652497947734017,positive,1.0,,,Virgin America,,JKF1897,,0,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue,,2015-02-22 16:18:33 -0800,,
128,569649116487290880,neutral,1.0,,,Virgin America,,F6x,,0,@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?,"[40.64662464, -73.77090177]",2015-02-22 16:05:07 -0800,"San Francisco, CA",Pacific Time (US & Canada)
129,569643262459269120,neutral,0.6535,,0.0,Virgin America,,lawyang588,,0,@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?,,2015-02-22 15:41:51 -0800,,
130,569642845516275712,negative,1.0,Customer Service Issue,0.6448,Virgin America,,melokudo,,0,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.,,2015-02-22 15:40:12 -0800,,Eastern Time (US & Canada)
131,569634318349246464,negative,1.0,Can't Tell,1.0,Virgin America,,ChrysiChrysic,,0,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry,,2015-02-22 15:06:19 -0800,,
132,569633630978310145,neutral,1.0,,,Virgin America,,nikkisixxfan93,,0,@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?,,2015-02-22 15:03:35 -0800,"Sacramento,California",Pacific Time (US & Canada)
133,569633279546036224,negative,1.0,Cancelled Flight,0.6875,Virgin America,,ChrysiChrysic,,0,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!,,2015-02-22 15:02:11 -0800,,
134,569630092273410048,negative,1.0,Late Flight,1.0,Virgin America,,MOCBlogger,,0,@VirginAmerica Another delayed flight? #likingyoulessandless,,2015-02-22 14:49:31 -0800,San Diego,Alaska
135,569627480425766912,negative,1.0,Customer Service Issue,1.0,Virgin America,,tfaz,,0,@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise,,2015-02-22 14:39:09 -0800,"Oakland, California",Pacific Time (US & Canada)
136,569625739231948800,positive,1.0,,,Virgin America,,lisaptv,,1,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015,,2015-02-22 14:32:14 -0800,,Mountain Time (US & Canada)
137,569625609799774208,neutral,1.0,,,Virgin America,,dropapp,,0,"@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9",,2015-02-22 14:31:43 -0800,,
138,569620102389350401,positive,0.7011,,,Virgin America,,HollywoodHotMom,,0,@VirginAmerica always!!! Xoxo,,2015-02-22 14:09:50 -0800,All Over!,Pacific Time (US & Canada)
139,569619569372823552,negative,1.0,Flight Booking Problems,1.0,Virgin America,,GoShar2012,,0,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated,,2015-02-22 14:07:43 -0800,"Providence, RI",Eastern Time (US & Canada)
140,569618527948115968,negative,0.6543,Flight Attendant Complaints,0.3562,Virgin America,,MOCBlogger,,0,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame,,2015-02-22 14:03:34 -0800,San Diego,Alaska
141,569616490380439552,positive,1.0,,,Virgin America,,SkateMamas,,0,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!,,2015-02-22 13:55:28 -0800,"Los Angeles, CA",
142,569615109363929088,neutral,0.355,,0.0,Virgin America,,FiDiFamilies,,0,@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃,,2015-02-22 13:49:59 -0800,New York City ,Eastern Time (US & Canada)
143,569614365755899905,negative,0.6889,Late Flight,0.6889,Virgin America,,jarrydosborne,,0,@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas,,2015-02-22 13:47:02 -0800,New York,Eastern Time (US & Canada)
144,569614024578600960,positive,1.0,,,Virgin America,,HollywoodHotMom,,0,@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!,,2015-02-22 13:45:41 -0800,All Over!,Pacific Time (US & Canada)
145,569609971383586817,negative,1.0,Cancelled Flight,1.0,Virgin America,,mlorenzen,,0,"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(",,2015-02-22 13:29:34 -0800,"iPhone: 29.741360,-90.131523",Pacific Time (US & Canada)
146,569608328998887424,negative,0.679,Flight Booking Problems,0.3684,Virgin America,,Tyler_Starrine,,0,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.,,2015-02-22 13:23:03 -0800,Los Angeles,Pacific Time (US & Canada)
147,569599867716132864,positive,1.0,,,Virgin America,,jessicajaymes,,2,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.,"[33.94652852, -118.40766257]",2015-02-22 12:49:25 -0800,"hollywood, california",Pacific Time (US & Canada)
148,569596445680115712,positive,1.0,,,Virgin America,,livingfitly,,0,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf,,2015-02-22 12:35:49 -0800,"Washington, DC",Eastern Time (US & Canada)
149,569596097540132864,negative,1.0,Damaged Luggage,0.6501,Virgin America,,khartline,,0,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.,,2015-02-22 12:34:26 -0800,Las Vegas,Pacific Time (US & Canada)
150,569594386066984960,negative,1.0,Damaged Luggage,1.0,Virgin America,,khartline,,0,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?,,2015-02-22 12:27:38 -0800,Las Vegas,Pacific Time (US & Canada)
151,569586660909973504,neutral,1.0,,,Virgin America,,MACRoxburgh,,0,@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?,,2015-02-22 11:56:57 -0800,,Atlantic Time (Canada)
152,569580805036453888,positive,1.0,,,Virgin America,,paulnakada,,0,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-),,2015-02-22 11:33:40 -0800,San Francisco,Pacific Time (US & Canada)
153,569575679722786816,neutral,1.0,,,Virgin America,,wildcatdad,,0,@VirginAmerica is your website ever coming back online?,,2015-02-22 11:13:18 -0800,,
154,569575003248676864,neutral,0.6732,,0.0,Virgin America,,RheaThurman1,,0,"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?",,2015-02-22 11:10:37 -0800,,
155,569574973662232576,neutral,1.0,,,Virgin America,,Osiris91780,,0,@VirginAmerica Is flight 0769 out of LGA to DFW on time?,,2015-02-22 11:10:30 -0800,,
156,569574961158815745,neutral,1.0,,,Virgin America,,HeatherWhoo,,0,@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?,,2015-02-22 11:10:27 -0800,,
157,569572942381649920,negative,1.0,Customer Service Issue,0.6983,Virgin America,,paulnakada,,0,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.,,2015-02-22 11:02:26 -0800,San Francisco,Pacific Time (US & Canada)
158,569572740723712001,negative,0.6593,Cancelled Flight,0.6593,Virgin America,,RampantSmashing,,0,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!,,2015-02-22 11:01:38 -0800,CA,
159,569566981835218944,negative,1.0,Flight Booking Problems,0.6556,Virgin America,,intlwriter,,0,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",,2015-02-22 10:38:45 -0800,@ the moment in New Delhi,Pacific Time (US & Canada)
160,569564853460807680,negative,1.0,Late Flight,0.3571,Virgin America,,finslippy,,0,"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.",,2015-02-22 10:30:17 -0800,Brooklyn,Eastern Time (US & Canada)
161,569564610837086209,negative,1.0,Cancelled Flight,1.0,Virgin America,,finslippy,,0,"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)",,2015-02-22 10:29:19 -0800,Brooklyn,Eastern Time (US & Canada)
162,569562202405019650,negative,1.0,Bad Flight,1.0,Virgin America,,Gr8Fratsby,,0,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter,,2015-02-22 10:19:45 -0800,"Washington, DC",Eastern Time (US & Canada)
163,569541127340040192,negative,0.6517,Customer Service Issue,0.3371,Virgin America,,sbaaronson,,0,@VirginAmerica is the website down?,,2015-02-22 08:56:00 -0800,Los Angeles,
164,569540405676654592,negative,0.68,Customer Service Issue,0.35,Virgin America,,jonesbasf,,0,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2,,2015-02-22 08:53:08 -0800,,
165,569494748341407744,negative,1.0,Customer Service Issue,0.7002,Virgin America,,Gr8Fratsby,,0,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers,,2015-02-22 05:51:43 -0800,"Washington, DC",Eastern Time (US & Canada)
166,569482263345307648,neutral,1.0,,,Virgin America,,NewsSWA,,0,@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2,,2015-02-22 05:02:06 -0800,FL410,Sydney
167,569477692166316033,negative,1.0,Customer Service Issue,1.0,Virgin America,,CSHangover,,0,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,,2015-02-22 04:43:56 -0800,Tokyo,Irkutsk
168,569461469042966528,negative,1.0,longlines,0.6818,Virgin America,,girlphotophilly,,0,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!,,2015-02-22 03:39:28 -0800,"Philadelphia, Pa",Eastern Time (US & Canada)
169,569459618881019905,neutral,1.0,,,Virgin America,,NewsSWA,,0,@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx,,2015-02-22 03:32:07 -0800,FL410,Sydney
170,569452063920226304,neutral,1.0,,,Virgin America,,NewsSWA,,0,"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu",,2015-02-22 03:02:06 -0800,FL410,Sydney
171,569447071910105089,neutral,1.0,,,Virgin America,,Graemelodge5545,,0,@VirginAmerica Lister to my show my on Monday 1230 130,,2015-02-22 02:42:16 -0800,,
172,569429411646156800,neutral,1.0,,,Virgin America,,NewsSWA,,0,@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH,,2015-02-22 01:32:05 -0800,FL410,Sydney
173,569369239183872000,negative,1.0,Can't Tell,0.6629999999999999,Virgin America,,Boards707,,0,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...",,2015-02-21 21:32:59 -0800,"Belmar, NJ",Eastern Time (US & Canada)
174,569368160291463168,negative,1.0,Customer Service Issue,0.6777,Virgin America,,MikeWiener,,0,@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,,2015-02-21 21:28:42 -0800,,Eastern Time (US & Canada)
175,569356387785900032,neutral,0.6816,,0.0,Virgin America,,khartline,,0,@VirginAmerica I'd love to know what your policy is for damaged luggage.,,2015-02-21 20:41:55 -0800,Las Vegas,Pacific Time (US & Canada)
176,569354267854704641,positive,1.0,,,Virgin America,,simpasmore,,0,@VirginAmerica Thank you for the follow,,2015-02-21 20:33:30 -0800,Barbados ,Eastern Time (US & Canada)
177,569351220097216512,negative,1.0,Customer Service Issue,1.0,Virgin America,,ChrysiChrysic,,0,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers,,2015-02-21 20:21:23 -0800,,
178,569348775631675392,negative,1.0,Cancelled Flight,0.3709,Virgin America,,ChrysiChrysic,,0,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?,,2015-02-21 20:11:40 -0800,,
179,569324558999691264,neutral,0.6701,,0.0,Virgin America,,TTINAC11,,0,@VirginAmerica @TTINAC11 I DM you,,2015-02-21 18:35:27 -0800,"Las Vegas, NV",Mountain Time (US & Canada)
180,569323106210152448,neutral,0.6942,,0.0,Virgin America,,elaurawrr,,0,@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭,,2015-02-21 18:29:40 -0800,,Arizona
181,569323082701275138,negative,1.0,Customer Service Issue,0.7148,Virgin America,,joyabsalon,,0,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!,,2015-02-21 18:29:35 -0800,Northern Virginia,Eastern Time (US & Canada)
182,569318651502989312,negative,0.6791,Cancelled Flight,0.6791,Virgin America,,meladorri,,0,@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?,,2015-02-21 18:11:58 -0800,"Boston, MA",Central Time (US & Canada)
183,569318130356502528,positive,0.3579,,0.0,Virgin America,,miaerolinea,,0,😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt,,2015-02-21 18:09:54 -0800,Worldwide,Caracas
184,569316358845911040,positive,1.0,,,Virgin America,,archiegips,,0,@VirginAmerica Only way to fly! #Elevate #Gold,,2015-02-21 18:02:51 -0800,LaLa Land,Pacific Time (US & Canada)
185,569311498301870080,neutral,0.653,,,Virgin America,,obiwantoby,,0,@VirginAmerica If only you guys had flights from CMH.,,2015-02-21 17:43:33 -0800,,Quito
186,569311060903268352,negative,1.0,Can't Tell,0.648,Virgin America,,MarwaYousofzoy,,0,"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.",,2015-02-21 17:41:48 -0800,,
187,569310635986546688,negative,1.0,Flight Attendant Complaints,0.6729,Virgin America,,TTINAC11,,0,@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever,,2015-02-21 17:40:07 -0800,"Las Vegas, NV",Mountain Time (US & Canada)
188,569305113589714944,neutral,0.6743,,0.0,Virgin America,,TheNotoriousLEX,,0,@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?,,2015-02-21 17:18:10 -0800,Chicago ,Central Time (US & Canada)
189,569304436612444160,positive,0.6783,,,Virgin America,,advertisingdiva,,0,@VirginAmerica you will match my #AmericanAirlines status? Cool!,"[38.9128188, -77.00798226]",2015-02-21 17:15:29 -0800,DC - LA - Venice Beach,Eastern Time (US & Canada)
190,569304208534597632,neutral,0.6863,,,Virgin America,,Floxie10,,0,“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉,,2015-02-21 17:14:35 -0800,Argentina,
191,569304030847090688,negative,1.0,Flight Booking Problems,0.6705,Virgin America,,alexrkonrad,,0,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business,,2015-02-21 17:13:52 -0800,"New York, NY",Eastern Time (US & Canada)
192,569303931916038144,negative,1.0,Can't Tell,1.0,Virgin America,,MarwaYousofzoy,,0,@VirginAmerica you suck!,,2015-02-21 17:13:29 -0800,,
193,569298165855338497,positive,1.0,,,Virgin America,,lexiesalas,,0,@VirginAmerica thanks!,,2015-02-21 16:50:34 -0800,BAYAREA✈️NYC,Pacific Time (US & Canada)
194,569290361870426112,negative,1.0,Flight Booking Problems,0.6648,Virgin America,,MaximWheatley,,0,@VirginAmerica Just DM'd. Same issue persisting.,,2015-02-21 16:19:33 -0800,"Washington, DC",Atlantic Time (Canada)
195,569282249717194754,negative,1.0,Cancelled Flight,1.0,Virgin America,,FiDiFamilies,,0,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids,,2015-02-21 15:47:19 -0800,New York City ,Eastern Time (US & Canada)
196,569277854950817792,negative,1.0,Flight Booking Problems,1.0,Virgin America,,lexiesalas,,0,@VirginAmerica trying to book a flight & your site is down 😁,,2015-02-21 15:29:51 -0800,BAYAREA✈️NYC,Pacific Time (US & Canada)
197,569277352129138688,negative,0.7158,Cancelled Flight,0.7158,Virgin America,,Artenis15,,0,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything,,2015-02-21 15:27:52 -0800,MA // Ashton in Wonderland,Eastern Time (US & Canada)
198,569263837448269826,negative,1.0,Cancelled Flight,1.0,Virgin America,,NancyJFriedman,,0,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better,,2015-02-21 14:34:09 -0800,New York City,Eastern Time (US & Canada)
199,569262527281913857,positive,1.0,,,Virgin America,,JT_Magana,,0,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue,,2015-02-21 14:28:57 -0800,,
200,569262225900359680,negative,1.0,Customer Service Issue,0.6733,Virgin America,,MaximWheatley,,0,@VirginAmerica Your website is down and I'm trying to check in!,,2015-02-21 14:27:45 -0800,"Washington, DC",Atlantic Time (Canada)
201,569261347688607744,positive,1.0,,,Virgin America,,carabubes,,0,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",,2015-02-21 14:24:16 -0800,"Los Angeles, California",Central Time (US & Canada)
202,569261128532041728,neutral,0.6809,,0.0,Virgin America,,carabubes,,0,@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!,,2015-02-21 14:23:24 -0800,"Los Angeles, California",Central Time (US & Canada)
203,569260526976544768,positive,1.0,,,Virgin America,,wmrrock,,0,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4,,2015-02-21 14:21:00 -0800,CT,Eastern Time (US & Canada)
204,569253311813185537,positive,1.0,,,Virgin America,,DailyBillboard,,0,@VirginAmerica Keep up the great work :),,2015-02-21 13:52:20 -0800,"Los Angeles, California",Pacific Time (US & Canada)
205,569253236093267969,positive,1.0,,,Virgin America,,BigRichTexasPam,,0,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY,"[32.84359605, -96.84910929]",2015-02-21 13:52:02 -0800,FREE ADVICE! ,Central Time (US & Canada)
206,569250469178175488,positive,0.6775,,0.0,Virgin America,,rtw4,,0,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously,,2015-02-21 13:41:02 -0800,"Natick, MA, USA",Central Time (US & Canada)
207,569248437050302464,neutral,1.0,,,Virgin America,,casualdiego,,0,@VirginAmerica can you please get me to the new york area before monday afternoon,,2015-02-21 13:32:58 -0800,"okayville, population me",
208,569248400836726786,positive,1.0,,,Virgin America,,kyle_romanoff,,0,"@VirginAmerica Thanks so much for the awesome support, you guys rock!",,2015-02-21 13:32:49 -0800,,
209,569247769166266368,negative,0.7053,Bad Flight,0.7053,Virgin America,,wmrrock,,0,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback,,2015-02-21 13:30:18 -0800,CT,Eastern Time (US & Canada)
210,569247394002563072,negative,1.0,Late Flight,1.0,Virgin America,,wmrrock,,0,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.,,2015-02-21 13:28:49 -0800,CT,Eastern Time (US & Canada)
211,569244860286263297,negative,0.642,Cancelled Flight,0.642,Virgin America,,BigRichTexasPam,,0,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️,"[32.8437698, -96.84928399]",2015-02-21 13:18:45 -0800,FREE ADVICE! ,Central Time (US & Canada)
212,569240250192670720,positive,0.6667,,0.0,Virgin America,,aaronkurlander,,0,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!,,2015-02-21 13:00:26 -0800,"New York, NY",Eastern Time (US & Canada)
213,569238877178716161,negative,1.0,Cancelled Flight,0.6735,Virgin America,,MistakeCakeJake,,0,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?,,2015-02-21 12:54:58 -0800,,Central Time (US & Canada)
214,569237252154372097,negative,1.0,Customer Service Issue,0.6968,Virgin America,,NoelArtiles,,0,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,"[0.0, 0.0]",2015-02-21 12:48:31 -0800,"Austin, TX",Central Time (US & Canada)
215,569236471690829825,neutral,0.634,,0.0,Virgin America,,floatingatoll,,0,"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight",,2015-02-21 12:45:25 -0800,"Silicon Valley, California",Pacific Time (US & Canada)
216,569236251129163777,negative,0.6990000000000001,Customer Service Issue,0.6990000000000001,Virgin America,,floatingatoll,,0,"@VirginAmerica your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin",,2015-02-21 12:44:32 -0800,"Silicon Valley, California",Pacific Time (US & Canada)
217,569230983075115010,negative,0.664,Cancelled Flight,0.3412,Virgin America,,aaronkurlander,,0,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,,2015-02-21 12:23:36 -0800,"New York, NY",Eastern Time (US & Canada)
218,569229785500680192,negative,1.0,Cancelled Flight,0.6452,Virgin America,,aaronkurlander,,0,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?",,2015-02-21 12:18:51 -0800,"New York, NY",Eastern Time (US & Canada)
219,569226875349835776,negative,1.0,Customer Service Issue,0.6766,Virgin America,,borknagar,,0,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks,,2015-02-21 12:07:17 -0800,chile,Santiago
220,569224234150404096,negative,1.0,Flight Booking Problems,0.6954,Virgin America,,propsonline,,0,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh,,2015-02-21 11:56:47 -0800,"California, USA",Pacific Time (US & Canada)
221,569223788639821824,negative,1.0,Cancelled Flight,1.0,Virgin America,,propsonline,,0,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,,2015-02-21 11:55:01 -0800,"California, USA",Pacific Time (US & Canada)
222,569222494952886272,positive,0.6522,,,Virgin America,,carlos89178,,0,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj,,2015-02-21 11:49:53 -0800,,
223,569221440794271745,positive,1.0,,,Virgin America,,carlos89178,,0,@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline,,2015-02-21 11:45:41 -0800,,
224,569221156504530944,negative,1.0,Can't Tell,0.6526,Virgin America,,shounshounette,,0,@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad,,2015-02-21 11:44:33 -0800,,
225,569220232293720066,neutral,1.0,,,Virgin America,,alanzeino,,0,"@VirginAmerica it’s just a bug report, guys",,2015-02-21 11:40:53 -0800,San Francisco,Pacific Time (US & Canada)
226,569218762907324416,negative,1.0,Customer Service Issue,1.0,Virgin America,,DonnellyPatrick,,0,@VirginAmerica hold times at call center are a bit much,,2015-02-21 11:35:03 -0800,SF Bay Area,Pacific Time (US & Canada)
227,569212570478911489,positive,0.7081,,,Virgin America,,stefanpinto,,0,@VirginAmerica Like http://t.co/VPqEm31XUQ,,2015-02-21 11:10:26 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
228,569211675108179968,negative,0.6455,Flight Booking Problems,0.3497,Virgin America,,josephschwegler,,0,@VirginAmerica Site down? #help,,2015-02-21 11:06:53 -0800,,Pacific Time (US & Canada)
229,569209566715469824,positive,1.0,,,Virgin America,,jennifer_caron,,0,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l,,2015-02-21 10:58:30 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
230,569208480793567233,positive,0.6899,,,Virgin America,,miaerolinea,,0,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy",,2015-02-21 10:54:11 -0800,Worldwide,Caracas
231,569205125278859265,positive,1.0,,,Virgin America,,ninjasistah,,0,@VirginAmerica thanks so much!,,2015-02-21 10:40:51 -0800,Massachusetts,Eastern Time (US & Canada)
232,569204272795004928,negative,0.6701,Customer Service Issue,0.3505,Virgin America,,daniellewolff,,0,"@VirginAmerica Trying to reset my password, email never arrives. Help?",,2015-02-21 10:37:28 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
233,569202691185909760,positive,0.6575,,,Virgin America,,EleonoraKaras,,0,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9",,2015-02-21 10:31:11 -0800,New York,
234,569201943131738113,positive,1.0,,,Virgin America,,carlosondrums,,0,@VirginAmerica Very nicely done. 👏,,2015-02-21 10:28:13 -0800,Las Vegas,Eastern Time (US & Canada)
235,569200619430420480,positive,0.6701,,,Virgin America,,ninjasistah,,0,@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;),,2015-02-21 10:22:57 -0800,Massachusetts,Eastern Time (US & Canada)
236,569200606595952640,negative,0.6489,Late Flight,0.6489,Virgin America,,stephenasilverm,,0,@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?,,2015-02-21 10:22:54 -0800,,
237,569198782421663745,negative,0.6786,Cancelled Flight,0.6786,Virgin America,,mrl6626,,0,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?",,2015-02-21 10:15:39 -0800,,Arizona
238,569198104806699008,positive,1.0,,,Virgin America,,SunRighteous,,0,@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗,,2015-02-21 10:12:58 -0800,,Alaska
239,569197967959154688,positive,1.0,,,Virgin America,,readerriter,,0,@VirginAmerica sounds like fun !,,2015-02-21 10:12:25 -0800,"CALIFORNIA, USA",Pacific Time (US & Canada)
240,569197611393163264,neutral,1.0,,,Virgin America,,jeredscott,,0,@VirginAmerica any updates on flight 413 from Jfk > Lax,,2015-02-21 10:11:00 -0800,"downtown, CA",Pacific Time (US & Canada)
241,569197515993534464,neutral,1.0,,,Virgin America,,eric_t_lee,,0,@virginamerica spruce moose!,,2015-02-21 10:10:37 -0800,Brooklyn,Eastern Time (US & Canada)
242,569192778468626432,negative,1.0,Customer Service Issue,1.0,Virgin America,,bluesmoon,,0,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.",,2015-02-21 09:51:48 -0800,"Cambridge, MA, USA, Earth",Eastern Time (US & Canada)
243,569182336715243520,negative,0.6473,Lost Luggage,0.3341,Virgin America,,RedSoxGirl1976,,0,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?",,2015-02-21 09:10:18 -0800,Somewhere outside of Fenway,Eastern Time (US & Canada)
244,569180623165915137,positive,0.6771,,,Virgin America,,InuAtah,,0,"@VirginAmerica classiq, luv Virgin America. Greetingz",,2015-02-21 09:03:30 -0800,Abuja,
245,569179517522046977,negative,0.6636,Customer Service Issue,0.6636,Virgin America,,borknagar,,0,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",,2015-02-21 08:59:06 -0800,chile,Santiago
246,569176777056079874,positive,1.0,,,Virgin America,,Recessionista,,0,@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!,,2015-02-21 08:48:13 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
247,569165709516759042,positive,1.0,,,Virgin America,,moosekazmi,,0,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason,,2015-02-21 08:04:14 -0800,"Las Piedras, Peru",
248,569110766235877376,positive,1.0,,,Virgin America,,_LisaCap,,0,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!,,2015-02-21 04:25:54 -0800,"Charlestown, MA",
249,569083230361673728,negative,0.6706,Bad Flight,0.3514,Virgin America,,eatgregeat,,0,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews","[26.06726717, -80.14433663]",2015-02-21 02:36:29 -0800,,Eastern Time (US & Canada)
250,569028851860254720,negative,1.0,Flight Booking Problems,0.6809,Virgin America,,alanzeino,,0,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ,,2015-02-20 23:00:24 -0800,San Francisco,Pacific Time (US & Canada)
251,569022319437357056,negative,1.0,Damaged Luggage,1.0,Virgin America,,khartline,,0,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.,,2015-02-20 22:34:27 -0800,Las Vegas,Pacific Time (US & Canada)
252,569020707113476096,positive,1.0,,,Virgin America,,courtDMC,,0,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.",,2015-02-20 22:28:03 -0800,New York for now.,Central Time (US & Canada)
253,569018352464588800,neutral,0.6598,,,Virgin America,,woawABQ,,0,"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",,2015-02-20 22:18:41 -0800,"Albuquerque, NM",
254,569011849976348672,positive,1.0,,,Virgin America,,Cydney_Chase,,0,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo,,2015-02-20 21:52:51 -0800,#SF#Optimist #Freefalling,Pacific Time (US & Canada)
255,568989005162766337,neutral,1.0,,,Virgin America,,AirlineFuel,,0,"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G",,2015-02-20 20:22:04 -0800,Global,Sydney
256,568977439398821888,neutral,1.0,,,Virgin America,,OriginalTuna,,0,@VirginAmerica any plans to start flying direct from DAL to LAS?,,2015-02-20 19:36:07 -0800,Texas,Central Time (US & Canada)
257,568977175149293570,neutral,0.6701,,,Virgin America,,ImThankfulRadio,,0,@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn,"[0.0, 0.0]",2015-02-20 19:35:04 -0800,Washington State,Pacific Time (US & Canada)
258,568972394297077760,positive,1.0,,,Virgin America,,AnnaProsser,,0,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!",,2015-02-20 19:16:04 -0800,USA,Pacific Time (US & Canada)
259,568945958970531840,negative,1.0,Bad Flight,0.6765,Virgin America,,HenryLucero,,0,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒,,2015-02-20 17:31:01 -0800,"Los Angeles, CA",
260,568945265899483136,neutral,1.0,,,Virgin America,,daisy1016,,0,@VirginAmerica Grand Budapest Hotel #OscarsCountdown,,2015-02-20 17:28:16 -0800,Florida,Eastern Time (US & Canada)
261,568943244027006976,neutral,1.0,,,Virgin America,,TGSOFL,,0,@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.,,2015-02-20 17:20:14 -0800,Florida,Eastern Time (US & Canada)
262,568942331921092608,negative,0.6965,Bad Flight,0.3634,Virgin America,,stephanieslome,,0,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!,,2015-02-20 17:16:37 -0800,San Francisco,Pacific Time (US & Canada)
263,568940002849255425,negative,1.0,Customer Service Issue,0.6633,Virgin America,,Alex_Ricardo,,0,@VirginAmerica there is something wrong with you website in Safari iPhone,,2015-02-20 17:07:21 -0800,Montreal,Eastern Time (US & Canada)
264,568929979981033472,positive,1.0,,,Virgin America,,djchuang,,1,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet,"[32.8454782, -96.8504585]",2015-02-20 16:27:32 -0800,"Orange County, CA",Pacific Time (US & Canada)
265,568929026644975616,negative,0.6368,Can't Tell,0.6368,Virgin America,,miekd,,0,@VirginAmerica Already checked in so the page expired :X,,2015-02-20 16:23:44 -0800,San Francisco,Pacific Time (US & Canada)
266,568928741298012160,negative,1.0,Customer Service Issue,0.6525,Virgin America,,insideout,,0,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!,,2015-02-20 16:22:36 -0800,,Central Time (US & Canada)
267,568928605226426370,neutral,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y,,2015-02-20 16:22:04 -0800,Global,Sydney
268,568926018049691648,neutral,1.0,,,Virgin America,,fromtheleftseat,,0,@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4,,2015-02-20 16:11:47 -0800,Phoenix AZ,Arizona
269,568923762764095488,positive,0.6855,,,Virgin America,,AlyssaJenS,,0,@VirginAmerica I see what you did there ;),,2015-02-20 16:02:49 -0800,"Bay Area, CA",Pacific Time (US & Canada)
270,568920614716600320,neutral,0.6803,,,Virgin America,,Kevin_E_Park,,0,@VirginAmerica way to take advantage of #MayweatherPacquiao :),,2015-02-20 15:50:19 -0800,,Pacific Time (US & Canada)
271,568920221882257408,neutral,1.0,,,Virgin America,,FlexinFinessinB,,0,@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao,,2015-02-20 15:48:45 -0800,,Central Time (US & Canada)
272,568911350656675841,positive,1.0,,,Virgin America,,drsaadiaim,,0,@VirginAmerica your inflight team makes the experience #amazing!,,2015-02-20 15:13:30 -0800,Boca Raton FL 33434,
273,568910590921609216,positive,1.0,,,Virgin America,,MaverickGamersX,,0,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J,,2015-02-20 15:10:29 -0800,Follow/Retweet for giveaways!,
274,568901823215448064,negative,1.0,Bad Flight,0.6761,Virgin America,,MsReeseGirl,,0,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED",,2015-02-20 14:35:38 -0800,Los Angeles,Pacific Time (US & Canada)
275,568898405189038080,neutral,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef,,2015-02-20 14:22:04 -0800,Global,Sydney
276,568897315458691072,positive,1.0,,,Virgin America,,CanPOREOTICS,,0,@VirginAmerica fav airline,,2015-02-20 14:17:44 -0800,"Anaheim, CA",
277,568890074164809728,positive,0.6776,,,Virgin America,,MaverickGamersX,,0,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-),,2015-02-20 13:48:57 -0800,Follow/Retweet for giveaways!,
278,568890062286385153,neutral,1.0,,,Virgin America,,LizaUtter,,0,👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”,,2015-02-20 13:48:54 -0800,"Malibu, CA",Pacific Time (US & Canada)
279,568884848632279041,neutral,1.0,,,Virgin America,,crj_lll,,0,@VirginAmerica what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor.,,2015-02-20 13:28:11 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
280,568882014415249408,negative,1.0,Lost Luggage,1.0,Virgin America,,snellbell,,0,@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help,,2015-02-20 13:16:56 -0800,,Quito
281,568874645564362752,positive,1.0,,,Virgin America,,AcronymBex,,0,@VirginAmerica Thank you!!,,2015-02-20 12:47:39 -0800,"NY, NY",Eastern Time (US & Canada)
282,568868127364096000,negative,0.6569,Customer Service Issue,0.6569,Virgin America,,SleeplessByte,,0,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.,"[0.0, 0.0]",2015-02-20 12:21:45 -0800,Rijswijk ♡ The Netherlands,Amsterdam
283,568867068331864064,neutral,0.6773,,0.0,Virgin America,,AcronymBex,,0,@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!,,2015-02-20 12:17:32 -0800,"NY, NY",Eastern Time (US & Canada)
284,568865011717705730,neutral,0.642,,0.0,Virgin America,,notthatnathan,,0,@VirginAmerica I need you to follow back in order to DM.,,2015-02-20 12:09:22 -0800,"Portland, Maine",Eastern Time (US & Canada)
285,568864815654899712,neutral,1.0,,,Virgin America,,Sleubeau,,0,@VirginAmerica Need to start flying to @KCIAirport .  😊😀😃😄,"[39.24087254, -94.63994975]",2015-02-20 12:08:35 -0800,"Kansas City, MO",Central Time (US & Canada)
286,568855933360607232,neutral,0.6791,,0.0,Virgin America,,crj_lll,,0,@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.,,2015-02-20 11:33:18 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
287,568853685855334400,negative,1.0,Can't Tell,0.6421,Virgin America,,Yorkshire_D,,0,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!,,2015-02-20 11:24:22 -0800,,
288,568850967673896960,negative,1.0,Flight Attendant Complaints,0.6458,Virgin America,,SaraBabs,,0,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!,,2015-02-20 11:13:34 -0800,dc,Eastern Time (US & Canada)
289,568850943359496192,negative,1.0,Bad Flight,0.6979,Virgin America,,AdamSinger,,0,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-),"[0.0, 0.0]",2015-02-20 11:13:28 -0800,"San Francisco, CA",Central Time (US & Canada)
290,568847512372514816,neutral,1.0,,,Virgin America,,crj_lll,,0,@VirginAmerica what is your policy on flying after surgery?,,2015-02-20 10:59:50 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
291,568845553104068609,neutral,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg,,2015-02-20 10:52:03 -0800,Global,Sydney
292,568840724700995584,negative,1.0,Flight Booking Problems,0.3895,Virgin America,,notthatnathan,,0,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!",,2015-02-20 10:32:51 -0800,"Portland, Maine",Eastern Time (US & Canada)
293,568840560347373569,positive,1.0,,,Virgin America,,polaroidmisha,,0,@VirginAmerica would love to do more for virgin just like I do for @GoPro,"[0.0, 0.0]",2015-02-20 10:32:12 -0800,San Francisco,Pacific Time (US & Canada)
294,568838020041809920,neutral,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I,,2015-02-20 10:22:07 -0800,Global,Sydney
295,568837602071203840,neutral,1.0,,,Virgin America,,NazarFakih,,0,"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.",,2015-02-20 10:20:27 -0800,,Pacific Time (US & Canada)
296,568833739192557569,neutral,1.0,,,Virgin America,,JetBlueNews,,0,@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq,,2015-02-20 10:05:06 -0800,USA,Sydney
297,568830466830151680,neutral,1.0,,,Virgin America,,AirlineFuel,,0,"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ",,2015-02-20 09:52:06 -0800,Global,Sydney
298,568830133626253312,negative,1.0,Customer Service Issue,0.6655,Virgin America,,RobynMatza,,0,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS,"[0.0, 0.0]",2015-02-20 09:50:46 -0800,"New York, NY",Eastern Time (US & Canada)
299,568828648687591424,neutral,0.6625,,0.0,Virgin America,,SocialMedia305,,0,@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA,,2015-02-20 09:44:52 -0800,,Eastern Time (US & Canada)
300,568828112626012160,neutral,1.0,,,Virgin America,,sbaaronson,,0,@VirginAmerica @madbee95 check the website before you go to the airport!,,2015-02-20 09:42:45 -0800,Los Angeles,
301,568824637267685377,negative,1.0,Customer Service Issue,1.0,Virgin America,,miekd,,0,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr,,2015-02-20 09:28:56 -0800,San Francisco,Pacific Time (US & Canada)
302,568823689422053376,neutral,1.0,,,Virgin America,,StevenMYoung,,0,@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8,,2015-02-20 09:25:10 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
303,568815689684815873,positive,1.0,,,Virgin America,,thecompostcook,,0,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry,"[37.77465018, -122.44032176]",2015-02-20 08:53:23 -0800,"New York, NY",Eastern Time (US & Canada)
304,568812046747201537,negative,1.0,Lost Luggage,1.0,Virgin America,,snellbell,,1,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff",,2015-02-20 08:38:54 -0800,,Quito
305,568811384437411840,negative,0.662,Flight Booking Problems,0.662,Virgin America,,chrisaguiar88,,0,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.,,2015-02-20 08:36:16 -0800,Massachusetts,
306,568805696780824576,positive,1.0,,,Virgin America,,matthewhirsch,,0,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,,2015-02-20 08:13:40 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
307,568803996774879232,positive,0.6884,,,Virgin America,,GabriellaDago,,0,"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!",,2015-02-20 08:06:55 -0800,New York City,Eastern Time (US & Canada)
308,568802396907835393,positive,0.6658,,,Virgin America,,AdamSinger,,0,@VirginAmerica happy to spend the day together. Let's do this!,,2015-02-20 08:00:33 -0800,"San Francisco, CA",Central Time (US & Canada)
309,568800805475782656,neutral,0.375,,0.0,Virgin America,,GabriellaDago,,0,@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9,,2015-02-20 07:54:14 -0800,New York City,Eastern Time (US & Canada)
310,568795484283736064,neutral,1.0,,,Virgin America,,MarcPerez,,0,@VirginAmerica missed my flight. How does standby work?,,2015-02-20 07:33:05 -0800, California 92705,Pacific Time (US & Canada)
311,568795139512127488,positive,1.0,,,Virgin America,,JayRockerz,,0,.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps,,2015-02-20 07:31:43 -0800,"39.149054,  -77.273589",Eastern Time (US & Canada)
312,568792520337039360,neutral,1.0,,,Virgin America,,mlbkid162,,0,@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS,,2015-02-20 07:21:19 -0800,New york,
313,568791035297468416,positive,1.0,,,Virgin America,,Hwoodboy24,,0,@VirginAmerica thank you! I absolutely will 😎,,2015-02-20 07:15:25 -0800,BOS • LA • NYC ,Pacific Time (US & Canada)
314,568790164404899840,negative,1.0,Can't Tell,1.0,Virgin America,,perMicah,,0,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD,,2015-02-20 07:11:57 -0800,"Brooklyn, NY",Quito
315,568781819233091584,neutral,0.6529,,,Virgin America,,GabriellaDago,,0,@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘,,2015-02-20 06:38:47 -0800,New York City,Eastern Time (US & Canada)
316,568775898234798081,negative,1.0,Flight Booking Problems,0.6667,Virgin America,,perMicah,,0,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg,,2015-02-20 06:15:16 -0800,"Brooklyn, NY",Quito
317,568769672922812418,negative,1.0,Customer Service Issue,0.6237,Virgin America,,iamnayr,,0,"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW",,2015-02-20 05:50:31 -0800,"San Francisco, CA",Pacific Time (US & Canada)
318,568735060104511488,neutral,1.0,,,Virgin America,,gemmabow19,,2,@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund,,2015-02-20 03:32:59 -0800,,
319,568689188377403392,neutral,1.0,,,Virgin America,,BFPTravel,,0,@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel,,2015-02-20 00:30:42 -0800,,London
320,568663147189415936,negative,1.0,Customer Service Issue,0.6596,Virgin America,,davidhfe,,0,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,,2015-02-19 22:47:14 -0800,"San Francisco, CA",Pacific Time (US & Canada)
321,568662343170674688,negative,1.0,Flight Booking Problems,0.6841,Virgin America,,davidhfe,,0,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,,2015-02-19 22:44:02 -0800,"San Francisco, CA",Pacific Time (US & Canada)
322,568646087361355776,neutral,0.6667,,,Virgin America,,chet,,0,@VirginAmerica add DTW and I'm sold!,,2015-02-19 21:39:26 -0800,,Pacific Time (US & Canada)
323,568643040073506816,positive,0.6809,,,Virgin America,,TMAnderson10,,0,@VirginAmerica How about some free drinks on the flight back for the free promo?,,2015-02-19 21:27:20 -0800,"Dallas, TX",
324,568633361595412481,positive,1.0,,,Virgin America,,SSal,,0,@VirginAmerica @SSal thanks!,,2015-02-19 20:48:52 -0800,"Dutchess County, NY",Eastern Time (US & Canada)
325,568632394929958912,neutral,0.6354,,,Virgin America,,SoleXclusive415,,0,@VirginAmerica momma I made it! 😁😁😁,,2015-02-19 20:45:02 -0800,Bay Area,
326,568630879246901248,neutral,1.0,,,Virgin America,,SSal,,0,@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.,,2015-02-19 20:39:00 -0800,"Dutchess County, NY",Eastern Time (US & Canada)
327,568629385105793024,neutral,0.6742,,0.0,Virgin America,,SSal,,0,@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!,,2015-02-19 20:33:04 -0800,"Dutchess County, NY",Eastern Time (US & Canada)
328,568626625857728513,neutral,0.6745,,,Virgin America,,SoleXclusive415,,1,@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair,,2015-02-19 20:22:06 -0800,Bay Area,
329,568608718994026496,negative,1.0,Lost Luggage,1.0,Virgin America,,j_payton,,0,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.",,2015-02-19 19:10:57 -0800,San Francisco,Quito
330,568607562251108352,neutral,0.6461,,,Virgin America,,AQR415,,0,@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks,,2015-02-19 19:06:21 -0800,San Francisco,Pacific Time (US & Canada)
331,568605449659895808,positive,0.6482,,,Virgin America,,SuuperG,,0,@VirginAmerica Thanks!,,2015-02-19 18:57:58 -0800,Wandering So-Cal-ian,Pacific Time (US & Canada)
332,568604690767872000,positive,1.0,,,Virgin America,,imacsweb,,0,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel,,2015-02-19 18:54:57 -0800,At an airport near you....,Pacific Time (US & Canada)
333,568602941940043776,positive,1.0,,,Virgin America,,SuuperG,,0,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef,,2015-02-19 18:48:00 -0800,Wandering So-Cal-ian,Pacific Time (US & Canada)
334,568595620002279424,negative,1.0,Flight Booking Problems,0.6406,Virgin America,,El_Nel_81,,0,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?,,2015-02-19 18:18:54 -0800,,
335,568585196699664384,negative,0.6381,Flight Booking Problems,0.3279,Virgin America,,zoelle,,0,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)",,2015-02-19 17:37:29 -0800,San Francisco,Pacific Time (US & Canada)
336,568579880046227457,neutral,0.6703,,,Virgin America,,FreyaBevan_Fund,,1,"@VirginAmerica Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie 
Looking for Any Help😍
💗🇬🇧💗🇺🇸💗
🎀🌏🎀 http://t.co/UJfS9Zi6kd",,2015-02-19 17:16:21 -0800,freyabevanfund@hotmail.com,
337,568577243200376833,neutral,0.6559,,,Virgin America,,traveldg,,0,"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd","[33.94696831, -118.40747994]",2015-02-19 17:05:53 -0800,San Francisco,
338,568576829000425472,negative,1.0,Customer Service Issue,0.6543,Virgin America,,joyabsalon,,0,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥,,2015-02-19 17:04:14 -0800,Northern Virginia,Eastern Time (US & Canada)
339,568572344056180737,neutral,0.6673,,,Virgin America,,adavidson26,,0,@VirginAmerica is my new go to airline,,2015-02-19 16:46:25 -0800,Bay Area,Pacific Time (US & Canada)
340,568571772251082752,neutral,1.0,,,Virgin America,,FreyaBevan_Fund,,1,"@VirginAmerica @VirginAtlantic @GMA @AmericanAir 
Can You Help #ourprincess in need of some help in #USA 
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer",,2015-02-19 16:44:08 -0800,freyabevanfund@hotmail.com,
341,568553610981740544,positive,1.0,,,Virgin America,,SigmaRue,,0,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.",,2015-02-19 15:31:58 -0800,"Portland, OR",Pacific Time (US & Canada)
342,568543525505089536,positive,0.6875,,,Virgin America,,MNDNCH,,0,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.,,2015-02-19 14:51:54 -0800,SD/LA/PS,Pacific Time (US & Canada)
343,568541317816561664,neutral,1.0,,,Virgin America,,AArt763,,0,@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica,,2015-02-19 14:43:07 -0800,,Arizona
344,568536882012749824,negative,0.6539,Customer Service Issue,0.3461,Virgin America,,conorjrogers,,0,@VirginAmerica trying to check-in...but looks like your site is down?,,2015-02-19 14:25:30 -0800, DC | Jersey City,Eastern Time (US & Canada)
345,568532221180534784,negative,0.6558,Late Flight,0.6558,Virgin America,,bonniecamp,,1,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!",,2015-02-19 14:06:59 -0800,,
346,568526847320784896,negative,0.6596,Customer Service Issue,0.3617,Virgin America,,GaySkiWeek,,0,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.,,2015-02-19 13:45:37 -0800,"Telluride, CO",Central Time (US & Canada)
347,568525368572817408,positive,1.0,,,Virgin America,,graveyardtravel,,0,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!",,2015-02-19 13:39:45 -0800,"Portland, Oregon",Tijuana
348,568522203198697474,negative,0.6436,Can't Tell,0.324,Virgin America,,taygarrett,,0,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???",,2015-02-19 13:27:10 -0800,san francisco,Eastern Time (US & Canada)
349,568519971971538945,negative,0.3617,Flight Booking Problems,0.3617,Virgin America,,jamonholmgren,,0,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3,,2015-02-19 13:18:18 -0800,"Vancouver, WA",Arizona
350,568518985056002049,negative,1.0,Bad Flight,0.6723,Virgin America,,BlackFlagShoppe,,0,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board",,2015-02-19 13:14:23 -0800,”Straight Outta Jersey”,Central Time (US & Canada)
351,568517565548339200,negative,0.7223,longlines,0.7223,Virgin America,,c_crubin,,0,"@VirginAmerica
wjere is our luggage #so slow at lax",,2015-02-19 13:08:44 -0800,,London
352,568517447847780353,neutral,0.6925,,,Virgin America,,fromtheleftseat,,0,@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21,,2015-02-19 13:08:16 -0800,Phoenix AZ,Arizona
353,568511755040657409,negative,1.0,Customer Service Issue,0.6581,Virgin America,,richeyvicious,,0,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well",,2015-02-19 12:45:39 -0800,"LES, NYC",
354,568511474580066304,negative,1.0,Flight Booking Problems,0.6725,Virgin America,,richeyvicious,,0,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email,,2015-02-19 12:44:32 -0800,"LES, NYC",
355,568496820604821505,negative,0.654,Flight Booking Problems,0.3438,Virgin America,,taygarrett,,0,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome",,2015-02-19 11:46:18 -0800,san francisco,Eastern Time (US & Canada)
356,568495808053702656,neutral,1.0,,,Virgin America,,LondonBrushCo,,0,@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo,,2015-02-19 11:42:17 -0800,Global,Pacific Time (US & Canada)
357,568492682152189952,neutral,1.0,,,Virgin America,,sapnasparikh,,0,@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa,,2015-02-19 11:29:52 -0800,new york,
358,568491256508231680,positive,1.0,,,Virgin America,,alexster4324,,0,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf",,2015-02-19 11:24:12 -0800,,
359,568490223417602050,positive,1.0,,,Virgin America,,beasharif,,0,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!",,2015-02-19 11:20:05 -0800,The World,Pacific Time (US & Canada)
360,568483591623208961,neutral,1.0,,,Virgin America,,MajorPaayne,,0,@VirginAmerica i would like help with some flights please.,,2015-02-19 10:53:44 -0800,,Central Time (US & Canada)
361,568483491819753472,neutral,0.6624,,0.0,Virgin America,,giannilee,,0,Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”,,2015-02-19 10:53:21 -0800,VFILES DJ CHAMPION,Eastern Time (US & Canada)
362,568481985221537792,positive,1.0,,,Virgin America,,Rgulojr,,0,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!,,2015-02-19 10:47:21 -0800,Chicago,Eastern Time (US & Canada)
363,568478510538493952,positive,0.6548,,,Virgin America,,_kristenicole_,,0,@VirginAmerica ok! first time flying with you tonight :),,2015-02-19 10:33:33 -0800,☂ Seattle | WA,Eastern Time (US & Canada)
364,568476562376531969,neutral,0.6696,,,Virgin America,,CuteMonsterDad,,0,@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!,,2015-02-19 10:25:48 -0800,3rd Planet from the Sun,Central Time (US & Canada)
365,568472719102234624,neutral,1.0,,,Virgin America,,chase_f,,0,"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114",,2015-02-19 10:10:32 -0800,"San Francisco, CA",Quito
366,568469942711885825,negative,0.6756,Can't Tell,0.6756,Virgin America,,danteusa1,,0,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn",,2015-02-19 09:59:30 -0800,,
367,568463892453724160,negative,1.0,Bad Flight,0.6899,Virgin America,,wmrrock,,0,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.,,2015-02-19 09:35:28 -0800,CT,Eastern Time (US & Canada)
368,568463244035289088,negative,1.0,Bad Flight,1.0,Virgin America,,wmrrock,,0,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.,"[0.0, 0.0]",2015-02-19 09:32:53 -0800,CT,Eastern Time (US & Canada)
369,568460512553353216,positive,0.6888,,,Virgin America,,mightymeesh,,0,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉,,2015-02-19 09:22:02 -0800,San Francisco,
370,568458513636134913,negative,1.0,Customer Service Issue,1.0,Virgin America,,Matthewbenz,,0,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!,,2015-02-19 09:14:05 -0800,San Francisco,Pacific Time (US & Canada)
371,568457140894969856,negative,1.0,Late Flight,1.0,Virgin America,,LondonBrushCo,,0,@VirginAmerica delayed to10.30!!,,2015-02-19 09:08:38 -0800,Global,Pacific Time (US & Canada)
372,568456334581981184,negative,1.0,Customer Service Issue,1.0,Virgin America,,mightymeesh,,0,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?,,2015-02-19 09:05:26 -0800,San Francisco,
373,568452676452806656,neutral,0.6837,,,Virgin America,,0504Traveller,,0,"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 
http://t.co/SfjDuahx9Z by @skift",,2015-02-19 08:50:54 -0800,,Central Time (US & Canada)
374,568452186977361921,positive,0.6667,,,Virgin America,,KarinSLee,,0,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!,,2015-02-19 08:48:57 -0800,all over ca,
375,568451468560187393,positive,0.6395,,,Virgin America,,EricLMitchell,,0,@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys,,2015-02-19 08:46:06 -0800,San Francisco,Pacific Time (US & Canada)
376,568447216156692480,negative,1.0,Can't Tell,1.0,Virgin America,,fattbelly,,0,@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank,,2015-02-19 08:29:12 -0800,S F,
377,568440278853525504,neutral,0.6774,,0.0,Virgin America,,itsGREEKSAUSAGE,,0,"@VirginAmerica I just did, how can I DM? Do u have to also add me?",,2015-02-19 08:01:38 -0800,"NY, NJ, CA, Greece",Eastern Time (US & Canada)
378,568437415603507200,positive,0.6618,,,Virgin America,,kzone7,,0,"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",,2015-02-19 07:50:15 -0800,"Long Island, NY",Eastern Time (US & Canada)
379,568434482270707712,positive,1.0,,,Virgin America,,heatherbeckel,,0,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER,,2015-02-19 07:38:36 -0800,ATX,Central Time (US & Canada)
380,568432117539065856,neutral,1.0,,,Virgin America,,TLoui143,,0,"@VirginAmerica Anytime, sugafly.",,2015-02-19 07:29:12 -0800,Out to Brunch with @Kanyewest.,Central Time (US & Canada)
381,568429677779365888,positive,1.0,,,Virgin America,,marshman240,,0,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!,,2015-02-19 07:19:30 -0800,San Francisco,
382,568428224813916160,neutral,1.0,,,Virgin America,,chase_f,,0,@VirginAmerica I need a receipt for a flight change. Can you send one?,,2015-02-19 07:13:44 -0800,"San Francisco, CA",Quito
383,568423029371334656,negative,1.0,Customer Service Issue,1.0,Virgin America,,hungarianhc,,0,"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?","[0.0, 0.0]",2015-02-19 06:53:05 -0800,"San Francisco, CA",Alaska
384,568406048777900032,positive,1.0,,,Virgin America,,MarcSM,,0,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd,,2015-02-19 05:45:37 -0800,"East Village, New York City",Eastern Time (US & Canada)
385,568392783922372608,positive,0.6871,,,Virgin America,,quackling,,0,@VirginAmerica that doesn't look to fat to me! It looks yummy!,,2015-02-19 04:52:54 -0800,"Birmingham, Michigan",
386,568391084210036736,neutral,1.0,,,Virgin America,,tedreednc,,0,"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.
http://t.co/96Sctomh29",,2015-02-19 04:46:09 -0800,"Charlotte, NC",Eastern Time (US & Canada)
387,568382154071089154,neutral,0.6811,,,Virgin America,,stevengcpa,,0,@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6,,2015-02-19 04:10:40 -0800,California,Pacific Time (US & Canada)
388,568364437599436800,neutral,1.0,,,Virgin America,,DOHA_Insight,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE,,2015-02-19 03:00:16 -0800,"Doha, Qatar",Quito
389,568349321634013184,neutral,1.0,,,Virgin America,,LibyaBizInfo,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE,,2015-02-19 02:00:12 -0800,Libya,
390,568307768551026688,neutral,0.7026,,0.0,Virgin America,,AlgeriaTweets,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE,,2015-02-18 23:15:05 -0800,"Algiers, Algeria",Abu Dhabi
391,568303606710956032,positive,0.6724,,,Virgin America,,_raulll,,0,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️,,2015-02-18 22:58:33 -0800,"mckinney, tx",
392,568279994876571649,positive,1.0,,,Virgin America,,TLoui143,,0,@VirginAmerica Your planes are really pretty. Just thought u should know that. :),,2015-02-18 21:24:43 -0800,Out to Brunch with @Kanyewest.,Central Time (US & Canada)
393,568265552583479296,neutral,1.0,,,Virgin America,,mikeb51431,,0,@VirginAmerica when are you flying to hawaii,,2015-02-18 20:27:20 -0800,,Arizona
394,568259485413715969,negative,0.6801,Flight Booking Problems,0.6801,Virgin America,,gbone34,,0,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help,,2015-02-18 20:03:13 -0800,,
395,568245360998658048,positive,1.0,,,Virgin America,,GeorgettePierre,,0,@VirginAmerica thank you,,2015-02-18 19:07:06 -0800,your third eye...,Eastern Time (US & Canada)
396,568240364315783168,negative,0.6307,Customer Service Issue,0.6307,Virgin America,,edzme,,0,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!,,2015-02-18 18:47:14 -0800,The other side,
397,568239036533497856,positive,1.0,,,Virgin America,,Joaquin68443,,0,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,,2015-02-18 18:41:58 -0800,714 to 972,
398,568218962833461248,negative,1.0,Bad Flight,1.0,Virgin America,,contimike,,0,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!,,2015-02-18 17:22:12 -0800,"New York, sort of!",
399,568216286561374208,negative,1.0,Bad Flight,1.0,Virgin America,,contimike,,0,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,,2015-02-18 17:11:34 -0800,"New York, sort of!",
400,568209028188233728,neutral,1.0,,,Virgin America,,nschneble,,0,.@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…,,2015-02-18 16:42:43 -0800,,Eastern Time (US & Canada)
401,568204964742496256,positive,1.0,,,Virgin America,,eganist,,0,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!",,2015-02-18 16:26:34 -0800,Washington D.C.,Eastern Time (US & Canada)
402,568203174198284288,neutral,1.0,,,Virgin America,,pointsguy,,3,"@VirginAmerica announced New Route to Austin w/fares from $39/way. 
http://t.co/gA8pbamu0C",,2015-02-18 16:19:28 -0800,United States,Central Time (US & Canada)
403,568199730989174784,neutral,0.3483,,0.0,Virgin America,,timlopez,,0,@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0,,2015-02-18 16:05:47 -0800,Southern California,Pacific Time (US & Canada)
404,568195292803129345,positive,1.0,,,Virgin America,,mirandahaustin,,0,@VirginAmerica this is too cool!  Never been on ur planes but now I will!!,,2015-02-18 15:48:09 -0800,"Austin, TX",Central Time (US & Canada)
405,568193116437483520,neutral,0.639,,,Virgin America,,franks105,,0,@VirginAmerica you should have 39 dollar LAX-Las fares!!!,,2015-02-18 15:39:30 -0800,Hogwarts,Pacific Time (US & Canada)
406,568189531033174016,positive,1.0,,,Virgin America,,iamDavidAustin,,0,@VirginAmerica great. Well deserved.,,2015-02-18 15:25:15 -0800,,Pacific Time (US & Canada)
407,568174745293709313,negative,0.6727,Customer Service Issue,0.6727,Virgin America,,mekirkpatrick,,0,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.,,2015-02-18 14:26:30 -0800,"Long Beach, CA",Pacific Time (US & Canada)
408,568165573869199361,negative,1.0,Customer Service Issue,1.0,Virgin America,,jpf4986,,0,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!,,2015-02-18 13:50:03 -0800,,
409,568157680696729600,negative,0.6702,Customer Service Issue,0.6702,Virgin America,,Pace6445,,0,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.,"[40.63767372, -74.11075451]",2015-02-18 13:18:41 -0800,"Staten Island, NY",
410,568150150289461249,neutral,0.6769,,0.0,Virgin America,,wmrrock,,0,@VirginAmerica You should still develop an app - then you will be my favorite airline.,"[0.0, 0.0]",2015-02-18 12:48:46 -0800,CT,Eastern Time (US & Canada)
411,568148652352544769,negative,0.6876,Can't Tell,0.6876,Virgin America,,HuntTreadwell,,0,@VirginAmerica all crap channels which is why I pay to watch UK tv,,2015-02-18 12:42:49 -0800,,
412,568146157534367744,positive,1.0,,,Virgin America,,wmrrock,,0,@VirginAmerica got it. All set - Thanks!,"[0.0, 0.0]",2015-02-18 12:32:54 -0800,CT,Eastern Time (US & Canada)
413,568144330268868608,neutral,1.0,,,Virgin America,,jsamaudio,,0,@VirginAmerica no A's channel this year?,,2015-02-18 12:25:38 -0800,St. Francis (Calif.),Pacific Time (US & Canada)
414,568142526110019584,neutral,1.0,,,Virgin America,,wmrrock,,0,@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?,"[0.0, 0.0]",2015-02-18 12:18:28 -0800,CT,Eastern Time (US & Canada)
415,568140092453179394,positive,1.0,,,Virgin America,,JCervantezzz,,0,@VirginAmerica Giants and Virgin America. A match made in heaven.,,2015-02-18 12:08:48 -0800,"California, San Francisco",Pacific Time (US & Canada)
416,568140010458894338,positive,1.0,,,Virgin America,,GabriellaDago,,0,"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!",,2015-02-18 12:08:28 -0800,New York City,Eastern Time (US & Canada)
417,568136946016522240,negative,1.0,Can't Tell,1.0,Virgin America,,wmrrock,,0,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.,"[0.0, 0.0]",2015-02-18 11:56:18 -0800,CT,Eastern Time (US & Canada)
418,568132935037132800,negative,1.0,Customer Service Issue,0.6989,Virgin America,,matthew,,0,@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail,,2015-02-18 11:40:21 -0800,"San Francisco, CA",Pacific Time (US & Canada)
419,568132204712370178,negative,0.6901,longlines,0.3802,Virgin America,,mrpresident1776,,0,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(,,2015-02-18 11:37:27 -0800,"Washington, D.C.",
420,568122723915862016,neutral,0.6646,,,Virgin America,,elimae724,,0,@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A,,2015-02-18 10:59:47 -0800,California Love #VFL,
421,568120102660341760,positive,1.0,,,Virgin America,,ctpsts,,0,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker,,2015-02-18 10:49:22 -0800,,
422,568119079371997186,positive,1.0,,,Virgin America,,jhen_d,,0,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!,,2015-02-18 10:45:18 -0800,"Austin, Texas",Mountain Time (US & Canada)
423,568114097142652928,neutral,0.6629999999999999,,,Virgin America,,AUStinAirport,,2,"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf",,2015-02-18 10:25:30 -0800,"Austin, TX",Mountain Time (US & Canada)
424,568104519633993728,neutral,0.6895,,,Virgin America,,reaganroy,,1,@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC,,2015-02-18 09:47:27 -0800,,Central Time (US & Canada)
425,568104264733573122,negative,0.6651,Flight Booking Problems,0.3413,Virgin America,,onewil,,0,@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!,"[0.0, 0.0]",2015-02-18 09:46:26 -0800,"San Francisco, CA",Pacific Time (US & Canada)
426,568101393111891968,neutral,0.6559,,0.0,Virgin America,,PlantFoodDude,,0,"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?",,2015-02-18 09:35:01 -0800, NJ USA,Eastern Time (US & Canada)
427,568100257931747328,positive,1.0,,,Virgin America,,jtwiegele,,0,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!,,2015-02-18 09:30:30 -0800,"San Francisco, CA",
428,568100090390425600,neutral,1.0,,,Virgin America,,sporch62,,0,"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).",,2015-02-18 09:29:50 -0800,,
429,568095440517754881,positive,0.6655,,,Virgin America,,chrisdpatton,,0,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?",,2015-02-18 09:11:22 -0800,"Annapolis, Maryland",
430,568093957080551424,positive,0.6522,,,Virgin America,,stopasyougo,,0,@VirginAmerica OMG FINALLY,,2015-02-18 09:05:28 -0800,,Central Time (US & Canada)
431,568088472772157440,neutral,1.0,,,Virgin America,,AlMehairiAUH,,0,@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek,,2015-02-18 08:43:41 -0800,Abu Dhabi,Abu Dhabi
432,568086068328681473,neutral,0.6632,,,Virgin America,,AwsmSpaceMonkey,,0,@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!,,2015-02-18 08:34:07 -0800,"San Marcos, CA",Pacific Time (US & Canada)
433,568083179023650818,negative,1.0,Bad Flight,0.3556,Virgin America,,iamWalkerR,,0,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers,,2015-02-18 08:22:39 -0800,"New York, NY",Central Time (US & Canada)
434,568079278505463808,negative,1.0,Bad Flight,0.6326,Virgin America,,MarcoFlavioM,,0,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.,,2015-02-18 08:07:09 -0800,USA,Pacific Time (US & Canada)
435,568068513224654848,neutral,1.0,,,Virgin America,,0504Traveller,,0,"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route 
http://t.co/6RLz0EBk2X via @usatoday",,2015-02-18 07:24:22 -0800,,Central Time (US & Canada)
436,568068214325784576,positive,1.0,,,Virgin America,,dreamerintexas,,0,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!,,2015-02-18 07:23:11 -0800,austin dallas chile london,Central Time (US & Canada)
437,568064123621093377,positive,1.0,,,Virgin America,,WilsonJoshuaLee,,0,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49,,2015-02-18 07:06:55 -0800,"Dallas, TX",Central Time (US & Canada)
438,568061922265804802,neutral,1.0,,,Virgin America,,sanjosedr,,0,@VirginAmerica I miss the #nerdbird in San Jose,,2015-02-18 06:58:11 -0800,"San Jose, California
",Arizona
439,568059129601724416,positive,1.0,,,Virgin America,,dsg0110,,0,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.",,2015-02-18 06:47:05 -0800,"San Diego, CA",Pacific Time (US & Canada)
440,568058610296565760,positive,1.0,,,Virgin America,,lakebrahlands,,0,@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.,,2015-02-18 06:45:01 -0800,"Zip City aka Dallas, TX ",Central Time (US & Canada)
441,568054702635483136,neutral,0.6477,,0.0,Virgin America,,opteyemisg,,0,@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?,,2015-02-18 06:29:29 -0800,,Central Time (US & Canada)
442,568053134439788546,neutral,0.6202,,0.0,Virgin America,,steve97070,,0,@VirginAmerica please add more frequency to PDX Portland,,2015-02-18 06:23:15 -0800,,
443,568050777744379904,positive,1.0,,,Virgin America,,letherebeflight,,0,@VirginAmerica Congrats VX on the new route! ✈️🎉,,2015-02-18 06:13:53 -0800,,
444,568017135236022273,negative,1.0,Cancelled Flight,1.0,Virgin America,,NickyB617,,0,"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.",,2015-02-18 04:00:12 -0800,"Boston, MA",Eastern Time (US & Canada)
445,568011935347838977,neutral,1.0,,,Virgin America,,gemmabow19,,4,@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗,,2015-02-18 03:39:33 -0800,,
446,567972416846217216,negative,1.0,Can't Tell,0.3373,Virgin America,,total_janarchy,,0,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?",,2015-02-18 01:02:31 -0800,,Eastern Time (US & Canada)
447,567972174398689280,negative,1.0,Damaged Luggage,0.3434,Virgin America,,total_janarchy,,0,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.,,2015-02-18 01:01:33 -0800,,Eastern Time (US & Canada)
448,567971836321009664,negative,1.0,Flight Attendant Complaints,0.6773,Virgin America,,total_janarchy,,0,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!",,2015-02-18 01:00:12 -0800,,Eastern Time (US & Canada)
449,567971610801664000,negative,0.6703,Bad Flight,0.6703,Virgin America,,total_janarchy,,0,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),,2015-02-18 00:59:19 -0800,,Eastern Time (US & Canada)
450,567946319349706753,negative,1.0,Customer Service Issue,0.6977,Virgin America,,helenalor,,0,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........,"[0.0, 0.0]",2015-02-17 23:18:49 -0800,San Francisco,Eastern Time (US & Canada)
451,567908796917420032,positive,0.6431,,,Virgin America,,HaraLillier,,0,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.,,2015-02-17 20:49:43 -0800,,Atlantic Time (Canada)
452,567899492885745664,neutral,1.0,,,Virgin America,,helenhoppock,,0,@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?,,2015-02-17 20:12:44 -0800,,
453,567893201719156736,positive,0.6559,,,Virgin America,,KallysAlbertSr,,0,@VirginAmerica That's classy.,,2015-02-17 19:47:44 -0800,USA,
454,567873698679623680,positive,0.6681,,,Virgin America,,Price714,,0,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.,,2015-02-17 18:30:15 -0800,"Hamilton, Ohio",Atlantic Time (Canada)
455,567858317831249920,positive,0.7162,,,Virgin America,,mctrees02,,0,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍,,2015-02-17 17:29:07 -0800,"Dallas, TX",Central Time (US & Canada)
456,567855171335626752,neutral,0.6941,,,Virgin America,,mctrees02,,0,@VirginAmerica save some for 871 tomorrow AM!,,2015-02-17 17:16:37 -0800,"Dallas, TX",Central Time (US & Canada)
457,567849520781893632,negative,1.0,Late Flight,1.0,Virgin America,,lindsowesto,,0,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.,,2015-02-17 16:54:10 -0800,Texas,Central America
458,567849200295124992,neutral,0.6705,,,Virgin America,,TheAdamRizz,,0,@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c,,2015-02-17 16:52:54 -0800,"Dallas, Texas",Pacific Time (US & Canada)
459,567846970141716481,positive,0.6733,,,Virgin America,,TheAdamRizz,,0,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,,2015-02-17 16:44:02 -0800,"Dallas, Texas",Pacific Time (US & Canada)
460,567845726220357632,neutral,0.6601,,,Virgin America,,josiebarosie,,0,@VirginAmerica is that #thestarter??😁,,2015-02-17 16:39:05 -0800,Cork.Ireland,
461,567845203014377472,neutral,0.6198,,,Virgin America,,killawattannie,,0,@VirginAmerica ...Please come to Minneapolis St. Paul!,,2015-02-17 16:37:01 -0800,,Mountain Time (US & Canada)
462,567829051559186432,neutral,0.3542,,0.0,Virgin America,,JAYXXX1,,0,@VirginAmerica YES FYI  MY BFF,,2015-02-17 15:32:50 -0800,,
463,567828603976597504,positive,0.6858,,0.0,Virgin America,,myvortex,,0,"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?",,2015-02-17 15:31:03 -0800,could be anywhere,
464,567823564167192576,positive,1.0,,,Virgin America,,miaerolinea,,1,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX",,2015-02-17 15:11:02 -0800,Worldwide,Caracas
465,567814795895787520,positive,1.0,,,Virgin America,,mynejas,,0,@VirginAmerica I love the dancing little richard. cool beans.,,2015-02-17 14:36:11 -0800,"Oakland, CA",Pacific Time (US & Canada)
466,567813046811525120,positive,0.6803,,,Virgin America,,SimplyImplicit,,0,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.,,2015-02-17 14:29:14 -0800,"Los Angeles, CA",Central Time (US & Canada)
467,567812402764374016,positive,1.0,,,Virgin America,,mynejas,,0,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,,2015-02-17 14:26:40 -0800,"Oakland, CA",Pacific Time (US & Canada)
468,567811428779868160,neutral,0.6446,,0.0,Virgin America,,SimplyImplicit,,0,@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3,,2015-02-17 14:22:48 -0800,"Los Angeles, CA",Central Time (US & Canada)
469,567810209088847873,negative,1.0,Customer Service Issue,0.7012,Virgin America,,wtcgroup,,0,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.,,2015-02-17 14:17:57 -0800,SF Bay Area/ Las Vegas,
470,567807967706488832,positive,1.0,,,Virgin America,,tookthecollar,,0,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h,,2015-02-17 14:09:03 -0800,,
471,567807640660619267,neutral,0.6457,,,Virgin America,,ICEportal,,0,@VirginAmerica Good point!,,2015-02-17 14:07:45 -0800,"Hollywood, FL",Eastern Time (US & Canada)
472,567807288192290816,neutral,0.6731,,,Virgin America,,EnonThaPhenom,,0,.@VirginAmerica I heard he has a virgin mobile hotspot ;),,2015-02-17 14:06:21 -0800,"Oakland, Ca",Pacific Time (US & Canada)
473,567807278964023296,neutral,1.0,,,Virgin America,,mattejacob,,0,@VirginAmerica you got cheese pLate Flights too.,"[40.78986648, -73.10068286]",2015-02-17 14:06:19 -0800,New York x Long Island,Central Time (US & Canada)
474,567806905617281024,neutral,1.0,,,Virgin America,,TheDCD,,0,@VirginAmerica On all your flights?,"[0.0, 0.0]",2015-02-17 14:04:50 -0800,On a bar floor in Denver.,Mountain Time (US & Canada)
475,567806884191944705,positive,1.0,,,Virgin America,,Hakenson_LIOX,,0,@VirginAmerica Dad on Segway is the best part of this whole infographic!,"[42.5696777, -71.42056878]",2015-02-17 14:04:45 -0800,"Waltham, MA",Atlantic Time (Canada)
476,567806872410161152,positive,1.0,,,Virgin America,,funky_bbq,,0,@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :),,2015-02-17 14:04:42 -0800,,
477,567806467974365184,positive,1.0,,,Virgin America,,HereticPharaoh,,0,@VirginAmerica wifi AND better seating.,,2015-02-17 14:03:05 -0800,"Jersey City, New Jersey ",Eastern Time (US & Canada)
478,567796863467839488,neutral,0.6831,,0.0,Virgin America,,judy_202,,0,@VirginAmerica how come ABC is the only one of the network channels you don't have?,,2015-02-17 13:24:56 -0800,"Washington, DC",Eastern Time (US & Canada)
479,567792185832394752,negative,1.0,Customer Service Issue,0.7055,Virgin America,,reekyrocks,,0,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.,,2015-02-17 13:06:20 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
480,567787873778278400,positive,0.6779999999999999,,0.0,Virgin America,,BrandonS002,,0,".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience",,2015-02-17 12:49:12 -0800,New York City,Eastern Time (US & Canada)
481,567786760287096832,negative,1.0,Cancelled Flight,0.6458,Virgin America,,RyScanlon,,0,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!",,2015-02-17 12:44:47 -0800,,Atlantic Time (Canada)
482,567786199415136256,neutral,1.0,,,Virgin America,,RyScanlon,,0,"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!",,2015-02-17 12:42:33 -0800,,Atlantic Time (Canada)
483,567785481161953280,neutral,1.0,,,Virgin America,,itsjulianking,,0,@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs,,2015-02-17 12:39:42 -0800,P H I L A D E L P H I A,Eastern Time (US & Canada)
484,567785191901376512,negative,1.0,Customer Service Issue,1.0,Virgin America,,RyScanlon,,0,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!,,2015-02-17 12:38:33 -0800,,Atlantic Time (Canada)
485,567783687980367872,negative,1.0,Customer Service Issue,0.6834,Virgin America,,RyScanlon,,0,"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.",,2015-02-17 12:32:34 -0800,,Atlantic Time (Canada)
486,567772685472915456,negative,0.6579,Customer Service Issue,0.6579,Virgin America,,cayocrazy,,0,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,,2015-02-17 11:48:51 -0800,,
487,567770107062284288,negative,0.6515,Flight Booking Problems,0.3358,Virgin America,,paulhting,,0,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,,2015-02-17 11:38:36 -0800,"Charlottesville, VA",Eastern Time (US & Canada)
488,567769981128282113,positive,0.3516,,0.0,Virgin America,,onerockgypsy,,0,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)",,2015-02-17 11:38:06 -0800,next city,Pacific Time (US & Canada)
489,567767269120688128,neutral,1.0,,,Virgin America,,paulhting,,0,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?,,2015-02-17 11:27:20 -0800,"Charlottesville, VA",Eastern Time (US & Canada)
490,567762071258152960,positive,1.0,,,Virgin America,,onerockgypsy,,0,@VirginAmerica you guys are perfect as always! <3 #WeRVirgin,,2015-02-17 11:06:40 -0800,next city,Pacific Time (US & Canada)
491,567759012806029312,positive,1.0,,,Virgin America,,kellitweets,,0,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.,,2015-02-17 10:54:31 -0800,Texas,Central Time (US & Canada)
492,567755402943930368,neutral,0.6667,,0.0,Virgin America,,the22207,,0,@VirginAmerica Can you give me Silver Status for 12 months?,,2015-02-17 10:40:11 -0800,,Central Time (US & Canada)
493,567753757702647810,positive,1.0,,,Virgin America,,Perceptions,,0,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings,,2015-02-17 10:33:38 -0800,"Fargo, ND ( & Tucson, AZ)",Central Time (US & Canada)
494,567748973910163457,negative,0.6778,Bad Flight,0.6778,Virgin America,,tan_talize,,0,"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤",,2015-02-17 10:14:38 -0800,LA&OC,
495,567745903474540545,negative,0.3573,Late Flight,0.3573,Virgin America,,jonovoss,,0,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?,,2015-02-17 10:02:26 -0800,"Washington, DC",Atlantic Time (Canada)
496,567744381432516608,negative,1.0,Customer Service Issue,0.6737,Virgin America,,texasjuls,,0,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡,,2015-02-17 09:56:23 -0800,Texas,Central Time (US & Canada)
497,567742937325260801,neutral,1.0,,,Virgin America,,loungesong,,0,@VirginAmerica Are there any sign up bonuses to enroll in Elevate?,,2015-02-17 09:50:39 -0800,,
498,567742578561650688,positive,1.0,,,Virgin America,,ryan_kravontka,,0,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome,,2015-02-17 09:49:13 -0800,"Los Angeles, CA",Tijuana
499,567742148603170816,neutral,1.0,,,Virgin America,,WWJAYD,,0,@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?,"[37.80065252, -122.43857414]",2015-02-17 09:47:31 -0800,"San Franciso, CA",Pacific Time (US & Canada)
500,567735941846937600,neutral,0.6694,,0.0,Virgin America,,waytogopdx,,0,@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞,,2015-02-17 09:22:51 -0800,"Lake Oswego, Oregon",Pacific Time (US & Canada)
501,567728227465310208,neutral,0.6376,,0.0,Virgin America,,Todd1HHD,,0,@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap,,2015-02-17 08:52:11 -0800,Chicago,Central Time (US & Canada)
502,567727292739092480,positive,1.0,,,Virgin America,,BBahreman,,4,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.,,2015-02-17 08:48:29 -0800,Living in a Gangsters Paradise,Pacific Time (US & Canada)
503,567726092518031360,neutral,1.0,,,Virgin America,,PlayjtLV,,0,“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro,"[36.08546367, -115.31814055]",2015-02-17 08:43:42 -0800,"Las Vegas, NV",
504,570307876897628160,positive,1.0,,,United,,rdowning76,,0,@united thanks,,2015-02-24 11:42:48 -0800,usa,
505,570307847281614848,positive,1.0,,,United,,CoreyAStewart,,0,@united Thanks for taking care of that MR!! Happy customer.,,2015-02-24 11:42:41 -0800,"Richmond, VA",Eastern Time (US & Canada)
506,570307109704900608,negative,1.0,Cancelled Flight,0.703,United,,CoralReefer420,,0,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.,,2015-02-24 11:39:45 -0800,"Bay Area, California ",Alaska
507,570307026263384064,negative,1.0,Late Flight,1.0,United,,lsalazarll,,0,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united,,2015-02-24 11:39:25 -0800,,Mountain Time (US & Canada)
508,570306733010264064,positive,0.3441,,0.0,United,,rombaa,,0,@united thanks -- we filled it out. How's our luck with this? Is it common?,,2015-02-24 11:38:15 -0800,,
509,570306217001799680,negative,0.3475,Can't Tell,0.3475,United,,samidip,,0,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :),,2015-02-24 11:36:12 -0800,"Erie, PA",Eastern Time (US & Canada)
510,570305603056349184,neutral,0.645,,0.0,United,,karenmcgregor86,,0,@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?,,2015-02-24 11:33:46 -0800,"Kilmarnock, now Edinburgh. ",Edinburgh
511,570304912468402177,negative,0.6667,Can't Tell,0.3333,United,,andycheco,,0,@united you think you boarded flight AU1066 too early? I think so.,"[19.43706642, -99.07927123]",2015-02-24 11:31:01 -0800,New York,Eastern Time (US & Canada)
512,570302375510056960,neutral,0.6761,,0.0,United,,hmansfield,,0,"@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.",,2015-02-24 11:20:56 -0800,"Berkeley Heights, NJ",Quito
513,570302023993831425,negative,0.6735,Bad Flight,0.3476,United,,slandail,,0,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.",,2015-02-24 11:19:32 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
514,570301670892146688,neutral,1.0,,,United,,karenmcgregor86,,0,@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta,,2015-02-24 11:18:08 -0800,"Kilmarnock, now Edinburgh. ",Edinburgh
515,570299889688702976,positive,0.6634,,,United,,nydia376,,0,@united thanks,,2015-02-24 11:11:04 -0800,USA,
516,570299819610251265,positive,1.0,,,United,,BK_TheBri,,0,@united Thanks. It is on the same ticket.,,2015-02-24 11:10:47 -0800,"Portland, OR",
517,570299388670701568,neutral,0.67,,0.0,United,,LarkAfterDark,,0,@united why not? Is it a law or a policy?,,2015-02-24 11:09:04 -0800,Harrisburg,
518,570299182310944768,negative,1.0,Flight Booking Problems,0.6816,United,,Ashley_Jeffris,,0,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.,,2015-02-24 11:08:15 -0800,Las Vegas ,Eastern Time (US & Canada)
519,570298918971576320,negative,1.0,Customer Service Issue,0.66,United,,CheerTymeDad,,1,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service,,2015-02-24 11:07:12 -0800,,
520,570298455068971008,negative,0.6547,Customer Service Issue,0.3331,United,,Nikki62878,,0,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!",,2015-02-24 11:05:21 -0800,,
521,570298411582394368,positive,0.6351,,,United,,JordanTapiia,,0,@united follow me please this airline is beautifull ♥,,2015-02-24 11:05:11 -0800,"Brooklin, New York",Central Time (US & Canada)
522,570298027103162368,neutral,0.6768,,0.0,United,,nydia376,,0,"@united no I don't, but I'm sure United have my info on its system.",,2015-02-24 11:03:39 -0800,USA,
523,570298018685165568,negative,1.0,Lost Luggage,0.6886,United,,Nikki62878,,0,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child",,2015-02-24 11:03:37 -0800,,
524,570297970891075584,neutral,1.0,,,United,,rissels,,0,@united Just submitted my response on the link you sent.,,2015-02-24 11:03:26 -0800,,Central Time (US & Canada)
525,570296556852789250,neutral,1.0,,,United,,nydia376,,0,"@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519",,2015-02-24 10:57:49 -0800,USA,
526,570295795985080320,negative,0.6526,Can't Tell,0.6526,United,,WorstThingsBot,,0,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united,,2015-02-24 10:54:48 -0800,,
527,570294743684517888,positive,1.0,,,United,,Anntasia,,0,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated,"[39.8621249, -104.6740909]",2015-02-24 10:50:37 -0800,New Jersey/Maryland,Pacific Time (US & Canada)
528,570294445020733440,neutral,1.0,,,United,,nydia376,,0,"@united yes, a paper voucher that I got on January 26th 2015",,2015-02-24 10:49:25 -0800,USA,
529,570294205999939584,negative,1.0,Customer Service Issue,0.6703,United,,nydia376,,0,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting,,2015-02-24 10:48:28 -0800,USA,
530,570293957739081728,negative,1.0,Customer Service Issue,1.0,United,,nate2482,,0,"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner.",,2015-02-24 10:47:29 -0800,"Parkersburg, WV",Eastern Time (US & Canada)
531,570293265221742594,neutral,1.0,,,United,,akobilarov,,0,"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?",,2015-02-24 10:44:44 -0800,South Carolina,Eastern Time (US & Canada)
532,570291866530398208,neutral,1.0,,,United,,andreaSanger,,0,@united and what am I suppose to do with that number?,,2015-02-24 10:39:11 -0800,,
533,570291813912858625,negative,1.0,Can't Tell,0.7071,United,,Guggero,,0,"@united thats weak. See ya 👋
Hey @VirginAmerica !!",,2015-02-24 10:38:58 -0800,NYC,Eastern Time (US & Canada)
534,570291642550386689,negative,1.0,Can't Tell,0.6614,United,,nydia376,,0,@united I flew back w other company since United didnt have an earlier flight,,2015-02-24 10:38:17 -0800,USA,
535,570291492545298432,neutral,1.0,,,United,,nydia376,,0,@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.,,2015-02-24 10:37:41 -0800,USA,
536,570291213007491076,negative,1.0,Customer Service Issue,0.6421,United,,runwithmiles,,0,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab,,2015-02-24 10:36:35 -0800,,Eastern Time (US & Canada)
537,570290993339244547,negative,1.0,Customer Service Issue,0.6459,United,,nate2482,,0,@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.,,2015-02-24 10:35:42 -0800,"Parkersburg, WV",Eastern Time (US & Canada)
538,570290540274688001,neutral,0.6665,,,United,,CheerTymeDad,,0,@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .,,2015-02-24 10:33:54 -0800,,
539,570289777184002048,negative,1.0,Late Flight,0.6624,United,,BocheBillions,,0,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue.",,2015-02-24 10:30:53 -0800,,Central Time (US & Canada)
540,570289557205327873,negative,1.0,longlines,0.6575,United,,CoachJoette,,0,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled,,2015-02-24 10:30:00 -0800,Tampa,
541,570288349392605186,negative,0.6495,Can't Tell,0.6495,United,,lotusfitness,,0,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy,,2015-02-24 10:25:12 -0800,"Washington, DC",Eastern Time (US & Canada)
542,570286924277030912,negative,0.6538,Customer Service Issue,0.6538,United,,megfalcone,,0,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...",,2015-02-24 10:19:32 -0800,,Pacific Time (US & Canada)
543,570286882623369217,negative,1.0,Customer Service Issue,1.0,United,,nydia376,,0,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice,,2015-02-24 10:19:22 -0800,USA,
544,570286565894828032,negative,0.6931,Can't Tell,0.3626,United,,OohLaLa09,,0,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB",,2015-02-24 10:18:07 -0800,DC,Eastern Time (US & Canada)
545,570286100637466624,negative,1.0,Flight Attendant Complaints,0.3732,United,,OohLaLa09,,1,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.",,2015-02-24 10:16:16 -0800,DC,Eastern Time (US & Canada)
546,570285610176532480,neutral,0.6492,,0.0,United,,cehertz,,0,@united that's right- with an overnight Miami.,,2015-02-24 10:14:19 -0800,btv,
547,570285578563891200,neutral,0.6776,,0.0,United,,BK_TheBri,,0,@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?,,2015-02-24 10:14:11 -0800,"Portland, OR",
548,570285537833168896,neutral,1.0,,,United,,Nikki62878,,0,"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations",,2015-02-24 10:14:02 -0800,,
549,570285115655348226,neutral,0.6523,,0.0,United,,Guggero,,0,@united i DMed you the details,,2015-02-24 10:12:21 -0800,NYC,Eastern Time (US & Canada)
550,570284934771974144,negative,1.0,Flight Attendant Complaints,0.691,United,,fitztango,,0,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer",,2015-02-24 10:11:38 -0800,"Houston, TX",
551,570284312697765888,neutral,0.6629999999999999,,0.0,United,,F_U_ng,,0,"@united Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve.",,2015-02-24 10:09:10 -0800,Los Angeles,Pacific Time (US & Canada)
552,570283712409051136,positive,0.6793,,0.0,United,,mattwbaker,,0,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.",,2015-02-24 10:06:47 -0800,The Center of My Universe,Mountain Time (US & Canada)
553,570283571941924864,negative,1.0,Customer Service Issue,0.6806,United,,collegepathSS,,0,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad,,2015-02-24 10:06:13 -0800,California/Nevada,Pacific Time (US & Canada)
554,570283453750489088,negative,1.0,Cancelled Flight,0.6716,United,,kevintgarner,,0,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,,2015-02-24 10:05:45 -0800,"Kansas City, MO",Central Time (US & Canada)
555,570282089863626752,negative,1.0,Lost Luggage,0.7021,United,,Nikki62878,,0,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child,,2015-02-24 10:00:20 -0800,,
556,570282087065919488,neutral,0.6589,,,United,,discobiscuit63,,0,@united thanks again for your concern. I will contact customer care upon our return from Australia.,,2015-02-24 10:00:19 -0800,,Central Time (US & Canada)
557,570280548922499073,negative,1.0,Late Flight,0.6383,United,,kevinfla3,,0,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis,,2015-02-24 09:54:12 -0800,,
558,570279720937529345,positive,1.0,,,United,,sundialtours,,0,"@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU",,2015-02-24 09:50:55 -0800,"Astoria, OR",Tijuana
559,570278024303775745,negative,1.0,Flight Booking Problems,0.6516,United,,SEGrower,,0,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.",,2015-02-24 09:44:10 -0800,"Colorado Springs, Colorado",Mountain Time (US & Canada)
560,570277667519332353,negative,1.0,Late Flight,0.6542,United,,cristobalwong,,0,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable,,2015-02-24 09:42:45 -0800,San Francisco Bay Area,
561,570277418642120704,negative,0.6695,Can't Tell,0.3356,United,,logainne,,0,@united When will email address/username sign-on be available? It's been a while.,,2015-02-24 09:41:46 -0800,945XX to 111XX,Eastern Time (US & Canada)
562,570276787063816192,positive,1.0,,,United,,LukeGzus,,0,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?,,2015-02-24 09:39:15 -0800,,
563,570276377401827329,negative,1.0,Can't Tell,0.6684,United,,chrsmichaels,,0,@united rude rude,,2015-02-24 09:37:38 -0800,"Austin, TX",Central Time (US & Canada)
564,570276018751016960,negative,1.0,Flight Booking Problems,1.0,United,,mattwbaker,,0,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec,,2015-02-24 09:36:12 -0800,The Center of My Universe,Mountain Time (US & Canada)
565,570275462921850880,negative,0.6791,Damaged Luggage,0.6791,United,,Joestudent11,,0,@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,,2015-02-24 09:34:00 -0800,"Jerusalem, Israel",Jerusalem
566,570275153860386816,negative,1.0,Lost Luggage,0.6563,United,,Joestudent11,,0,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...,,2015-02-24 09:32:46 -0800,"Jerusalem, Israel",Jerusalem
567,570275140157640704,negative,1.0,Lost Luggage,1.0,United,,johnkarpf,,0,@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome,,2015-02-24 09:32:43 -0800,"Jacksonville, FL",Eastern Time (US & Canada)
568,570275123854487552,negative,1.0,Customer Service Issue,0.3551,United,,CheerTymeDad,,1,@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!,,2015-02-24 09:32:39 -0800,,
569,570272997052805120,negative,1.0,Customer Service Issue,1.0,United,,johnkarpf,,0,@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.,,2015-02-24 09:24:12 -0800,"Jacksonville, FL",Eastern Time (US & Canada)
570,570272511050383360,negative,1.0,Customer Service Issue,1.0,United,,Micaela4Mizzou,,0,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes,,2015-02-24 09:22:16 -0800,,Hawaii
571,570272406570442752,neutral,1.0,,,United,,BocheBillions,,0,@united 6533 ORD to DCA,,2015-02-24 09:21:51 -0800,,Central Time (US & Canada)
572,570271846718775296,negative,1.0,Customer Service Issue,0.6706,United,,discobiscuit63,,0,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""",,2015-02-24 09:19:38 -0800,,Central Time (US & Canada)
573,570271792314617857,negative,1.0,Cancelled Flight,1.0,United,,Peter_Abrahamse,,0,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.,,2015-02-24 09:19:25 -0800,,Amsterdam
574,570271791400112129,negative,1.0,Can't Tell,1.0,United,,fuchsialipstick,,0,@united I will not be flying you again,,2015-02-24 09:19:24 -0800,,Quito
575,570271644473622528,negative,1.0,Late Flight,1.0,United,,fuchsialipstick,,0,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",,2015-02-24 09:18:49 -0800,,Quito
576,570271367519604737,neutral,1.0,,,United,,kevintgarner,,0,"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!",,2015-02-24 09:17:43 -0800,"Kansas City, MO",Central Time (US & Canada)
577,570271205300703232,neutral,1.0,,,United,,fuchsialipstick,,0,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,,2015-02-24 09:17:05 -0800,,Quito
578,570271064141352960,positive,0.6421,,0.0,United,,discobiscuit63,,0,@united I flew United last month and the experience was AWESOME!,,2015-02-24 09:16:31 -0800,,Central Time (US & Canada)
579,570270918095695872,negative,0.66,Flight Booking Problems,0.3503,United,,discobiscuit63,,0,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.,,2015-02-24 09:15:56 -0800,,Central Time (US & Canada)
580,570270728051765248,negative,1.0,Flight Attendant Complaints,0.6593,United,,fuchsialipstick,,0,"@united v upset with your disability  ""services"". When I told one of your employees I was carrying medical equipment she was very rude.",,2015-02-24 09:15:11 -0800,,Quito
581,570270436463759360,negative,1.0,Customer Service Issue,0.6735,United,,discobiscuit63,,0,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.,,2015-02-24 09:14:01 -0800,,Central Time (US & Canada)
582,570269172774649856,negative,1.0,Can't Tell,0.3478,United,,LarkAfterDark,,2,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!,,2015-02-24 09:09:00 -0800,Harrisburg,
583,570269103648350208,negative,1.0,Flight Booking Problems,1.0,United,,getmeontop,,0,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!,,2015-02-24 09:08:44 -0800,Wall Street • Manhattan • NYC ,Eastern Time (US & Canada)
584,570269035998408704,negative,0.6794,Customer Service Issue,0.3802,United,,jkentakula,,0,"@united as a 1k, I'm always hoping for improvement.",,2015-02-24 09:08:27 -0800,,
585,570267915154538496,negative,1.0,Damaged Luggage,0.6765,United,,jasonpblakey,,0,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?,"[52.59657643, -2.19877833]",2015-02-24 09:04:00 -0800,,London
586,570265596220166144,negative,1.0,Customer Service Issue,0.6990000000000001,United,,discobiscuit63,,1,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.,,2015-02-24 08:54:47 -0800,,Central Time (US & Canada)
587,570265542025719808,negative,0.6722,Can't Tell,0.3443,United,,jkentakula,,0,@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .,,2015-02-24 08:54:34 -0800,,
588,570264556443824128,negative,1.0,Flight Booking Problems,0.3535,United,,BillBra95467934,,0,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.,,2015-02-24 08:50:39 -0800,,
589,570264153559949313,positive,0.6629999999999999,,0.0,United,,JoshuaIsWrong,,0,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.",,2015-02-24 08:49:03 -0800,Austin · LA · London · NY · SF,Eastern Time (US & Canada)
590,570263872004874240,neutral,0.6764,,0.0,United,,jkentakula,,0,@united the os isn't controlled by me but rather @VerizonWireless .  App is new.,,2015-02-24 08:47:56 -0800,,
591,570262424038699008,negative,1.0,Customer Service Issue,0.6827,United,,debweinz,,0,"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!",,2015-02-24 08:42:11 -0800,,Hawaii
592,570260984704700417,negative,1.0,Flight Attendant Complaints,1.0,United,,mbelliss,,0,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,,2015-02-24 08:36:28 -0800,Louisville,Alaska
593,570260383862108160,negative,0.6752,Flight Booking Problems,0.3468,United,,mattbunk,,0,@united What is your phone number. I can't find who to call about a flight reservation.,,2015-02-24 08:34:05 -0800,"Sterling Heights, MI",Eastern Time (US & Canada)
594,570260294846451712,negative,1.0,Can't Tell,0.6834,United,,throthra,,0,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",,2015-02-24 08:33:43 -0800,,
595,570260118043914240,negative,1.0,Customer Service Issue,1.0,United,,throthra,,0,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.",,2015-02-24 08:33:01 -0800,,
596,570259691579809792,negative,0.6957,Lost Luggage,0.6957,United,,jakepoznak,,0,@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12,,2015-02-24 08:31:20 -0800,,Eastern Time (US & Canada)
597,570259632557395968,negative,0.6281,Customer Service Issue,0.3391,United,,AldenGlobe,,0,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.,,2015-02-24 08:31:05 -0800,"Steamboat Springs, CO",Mountain Time (US & Canada)
598,570259311315836928,positive,1.0,,,United,,cehertz,,0,@united for the record- Rozana at Newark was lovely and helpful. #choosekind,,2015-02-24 08:29:49 -0800,btv,
599,570259131879309312,neutral,0.6466,,0.0,United,,Mateyush,,0,@united It was last night's 1235/ORD-LGA.,,2015-02-24 08:29:06 -0800,Above the B/D/N/Q/R/2/3/4/5,Eastern Time (US & Canada)
600,570258760200953856,positive,0.6891,,,United,,ShawnaNewman,,0,@united thx for update,,2015-02-24 08:27:37 -0800,searching for coffee,Eastern Time (US & Canada)
601,570258476695302144,neutral,0.6638,,,United,,Sri_Philips,,0,@united thank you !,,2015-02-24 08:26:30 -0800,"Chicago, IL, USA",
602,570257564023128064,neutral,0.6842,,,United,,CATTTastrophe,,0,@united dm these nuts,,2015-02-24 08:22:52 -0800,nyc to la,
603,570257563003920384,negative,0.6354,Flight Attendant Complaints,0.6354,United,,CassiusCCIDog,,0,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!,,2015-02-24 08:22:52 -0800,,
604,570257377460514816,negative,1.0,Flight Attendant Complaints,0.6667,United,,CassiusCCIDog,,1,@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued),,2015-02-24 08:22:08 -0800,,
605,570254368538173440,negative,1.0,Late Flight,0.6548,United,,guichaves1989,,0,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,,2015-02-24 08:10:10 -0800,,Central Time (US & Canada)
606,570252986372329472,negative,1.0,Bad Flight,1.0,United,,PFlandersdc,,0,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!,,2015-02-24 08:04:41 -0800,,
607,570252965392592896,positive,1.0,,,United,,jakepoznak,,0,@united despite my bag not making it to Newark good informative email tracking updates help!,,2015-02-24 08:04:36 -0800,,Eastern Time (US & Canada)
608,570252666439385088,negative,1.0,Late Flight,1.0,United,,RaquelSnyderDC,,0,@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever,,2015-02-24 08:03:25 -0800,"Washington, D.C. Metro Area",Eastern Time (US & Canada)
609,570252146320351232,negative,1.0,Late Flight,1.0,United,,PFlandersdc,,0,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!,,2015-02-24 08:01:21 -0800,,
610,570251549219393536,negative,1.0,Customer Service Issue,0.6596,United,,jkentakula,,0,@united crashed trying to check in.,,2015-02-24 07:58:58 -0800,,
611,570251472203587584,positive,0.635,,0.0,United,,CoreyAStewart,,0,"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.",,2015-02-24 07:58:40 -0800,"Richmond, VA",Eastern Time (US & Canada)
612,570250053710819328,neutral,1.0,,,United,,alex_nieves,,0,@united thanks for the info I already knew...,,2015-02-24 07:53:02 -0800,Connecticut,Quito
613,570249871107723264,neutral,0.703,,0.0,United,,MyCustoAdvocate,,0,@united Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,,2015-02-24 07:52:18 -0800,"Miami, New York, Boston",
614,570249806540451843,negative,1.0,longlines,0.6951,United,,JohnJReid,,0,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!,,2015-02-24 07:52:03 -0800,"Seaside, California",Pacific Time (US & Canada)
615,570249680535339009,neutral,0.6593,,,United,,screamingbrat,,0,@united Thank you.,,2015-02-24 07:51:33 -0800,"new york, baby",Eastern Time (US & Canada)
616,570249083790733312,negative,1.0,Customer Service Issue,0.6536,United,,Maxxisonfire,,0,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam,,2015-02-24 07:49:10 -0800,,
617,570247839563034624,neutral,0.6804,,0.0,United,,kelseyblack92,,0,@united is there an email address I can reach? Too long for a DM.,,2015-02-24 07:44:14 -0800,Canada,Eastern Time (US & Canada)
618,570247551368241153,negative,1.0,Customer Service Issue,0.6689,United,,Guggero,,0,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.,,2015-02-24 07:43:05 -0800,NYC,Eastern Time (US & Canada)
619,570247428139569152,negative,1.0,Late Flight,0.6854,United,,Twist_OP,,0,@united ua1673 still waiting! Supposed to depart 9:08,,2015-02-24 07:42:36 -0800,Midwest,Central Time (US & Canada)
620,570247027117797376,negative,0.6633,Customer Service Issue,0.3367,United,,andreaSanger,,0,@united it was credit from my last trip that never came in the mail!,,2015-02-24 07:41:00 -0800,,
621,570246963901427713,negative,1.0,Customer Service Issue,1.0,United,,jammyrascals,,0,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service,,2015-02-24 07:40:45 -0800,"Marlow, UK",London
622,570245996334190592,negative,1.0,Customer Service Issue,1.0,United,,AmericanNarad,,0,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice,,2015-02-24 07:36:54 -0800,,Atlantic Time (Canada)
623,570245555064074240,negative,1.0,Flight Booking Problems,0.674,United,,fatwmnonthemtn,,0,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.,,2015-02-24 07:35:09 -0800,"Summit, NJ",Central Time (US & Canada)
624,570244711388065793,negative,1.0,Customer Service Issue,0.6669,United,,tuckerI84,,0,@united how do I get my account number if your website says email is unavailable?,,2015-02-24 07:31:48 -0800,NYC,
625,570243296741752832,neutral,0.6891,,0.0,United,,christinphillip,,0,@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?,,2015-02-24 07:26:11 -0800,"Princeton, NJ",Central Time (US & Canada)
626,570241830757007360,negative,1.0,Lost Luggage,1.0,United,,ChrisNielsen2,,0,"@united I received 1 bag last night, I am still missing the other one.",,2015-02-24 07:20:21 -0800,"Hoops City (Memphis, TN)",
627,570240043022991361,negative,1.0,Bad Flight,1.0,United,,campilley,,0,"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.",,2015-02-24 07:13:15 -0800,Europe,Amsterdam
628,570239165675249666,neutral,0.6985,,,United,,Hannahsfight1,,0,@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5,,2015-02-24 07:09:46 -0800,Right Now Mostly The Hospital,Atlantic Time (Canada)
629,570237629775675392,neutral,0.6051,,0.0,United,,brimalxx,,0,"@united bet you wont honour them, like mine ey",,2015-02-24 07:03:40 -0800,Manchester,
630,570237261494792192,negative,1.0,Late Flight,1.0,United,,Twist_OP,,0,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling,,2015-02-24 07:02:12 -0800,Midwest,Central Time (US & Canada)
631,570236221575704576,neutral,0.6349,,0.0,United,,Evan_Flay,,0,"@united I guess that's too much ask, huh?","[29.98386923, -95.33729612]",2015-02-24 06:58:04 -0800,Seattle,Pacific Time (US & Canada)
632,570236138603950080,negative,0.6288,Bad Flight,0.6288,United,,Evan_Flay,,0,@united but it's hard to stay upset at someone when they at least TRY to show remorse.,"[29.98340611, -95.33682231]",2015-02-24 06:57:44 -0800,Seattle,Pacific Time (US & Canada)
633,570236014238699521,negative,1.0,Customer Service Issue,0.6413,United,,Evan_Flay,,0,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,","[29.98350019, -95.33675519]",2015-02-24 06:57:14 -0800,Seattle,Pacific Time (US & Canada)
634,570235698608869376,negative,1.0,Customer Service Issue,1.0,United,,Evan_Flay,,0,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.,"[29.98377529, -95.33756559]",2015-02-24 06:55:59 -0800,Seattle,Pacific Time (US & Canada)
635,570235686470746112,negative,1.0,Can't Tell,0.6723,United,,8629Fissile,,0,@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you,,2015-02-24 06:55:56 -0800,,London
636,570235387009839104,negative,1.0,Customer Service Issue,0.6818,United,,Evan_Flay,,0,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.","[29.98350283, -95.33678993]",2015-02-24 06:54:45 -0800,Seattle,Pacific Time (US & Canada)
637,570235195934117889,negative,1.0,Flight Attendant Complaints,0.385,United,,Evan_Flay,,0,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.,"[29.98384925, -95.3374653]",2015-02-24 06:53:59 -0800,Seattle,Pacific Time (US & Canada)
638,570234996562112512,negative,1.0,Can't Tell,0.3501,United,,Evan_Flay,,0,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought,"[29.98372726, -95.33734532]",2015-02-24 06:53:12 -0800,Seattle,Pacific Time (US & Canada)
639,570234734942523393,negative,0.6501,Customer Service Issue,0.3265,United,,christinphillip,,0,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.,,2015-02-24 06:52:09 -0800,"Princeton, NJ",Central Time (US & Canada)
640,570234650448125952,negative,1.0,Customer Service Issue,1.0,United,,growingpangs,,0,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service",,2015-02-24 06:51:49 -0800,"Chicago, IL",Central Time (US & Canada)
641,570232726206312448,neutral,1.0,,,United,,TaylorGravett,,0,@united please be good to me this weekend!,,2015-02-24 06:44:10 -0800,Kansas,Central Time (US & Canada)
642,570232659282145280,negative,1.0,Customer Service Issue,1.0,United,,Mateyush,,0,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.",,2015-02-24 06:43:55 -0800,Above the B/D/N/Q/R/2/3/4/5,Eastern Time (US & Canada)
643,570232533272567813,negative,1.0,Lost Luggage,1.0,United,,mortgagesbycoop,,0,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,,2015-02-24 06:43:24 -0800,New Jersey,
644,570232477618442241,negative,0.6611,Can't Tell,0.6611,United,,dlm_3,,0,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error,,2015-02-24 06:43:11 -0800,Global,Eastern Time (US & Canada)
645,570230752476049408,neutral,1.0,,,United,,Cecilia_stories,,0,@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0,,2015-02-24 06:36:20 -0800,Luxembourg,Paris
646,570230059170004994,negative,0.6894,Late Flight,0.3497,United,,etiyi,,0,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.,,2015-02-24 06:33:35 -0800,. ,Central Time (US & Canada)
647,570229936285331457,neutral,0.6714,,0.0,United,,etiyi,,0,@united yall should probably work on that.,,2015-02-24 06:33:05 -0800,. ,Central Time (US & Canada)
648,570229842626478081,negative,1.0,Can't Tell,1.0,United,,throthra,,0,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused",,2015-02-24 06:32:43 -0800,,
649,570229480821628928,negative,0.6692,Can't Tell,0.3426,United,,throthra,,0,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.,,2015-02-24 06:31:17 -0800,,
650,570229133445242880,negative,1.0,Flight Attendant Complaints,1.0,United,,throthra,,0,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?,,2015-02-24 06:29:54 -0800,,
651,570228446053470208,negative,1.0,Customer Service Issue,1.0,United,,missinver,,0,@united Could this email be resent as it doesnt appear to have arrived.,,2015-02-24 06:27:10 -0800,Larne,
652,570227149682155520,neutral,1.0,,,United,,cehertz,,0,@united yes please! Trying to get to POP- in Newark now....,,2015-02-24 06:22:01 -0800,btv,
653,570226164146397184,negative,0.6923,Customer Service Issue,0.3846,United,,_mhertz,,0,@united you have to follow me in order for me to DM...come on now,,2015-02-24 06:18:06 -0800,,Pacific Time (US & Canada)
654,570225191458111489,negative,1.0,Bad Flight,0.6606,United,,AurelAssan,,0,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice",,2015-02-24 06:14:14 -0800,,
655,570224727047872514,negative,1.0,Lost Luggage,1.0,United,,ajpape,,0,@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....,,2015-02-24 06:12:23 -0800,"Boulder, CO",Mountain Time (US & Canada)
656,570223703285477376,negative,1.0,Customer Service Issue,0.6483,United,,christinphillip,,0,@united I did DM the details but still no response. I have to book today.,,2015-02-24 06:08:19 -0800,"Princeton, NJ",Central Time (US & Canada)
657,570222630525014017,neutral,1.0,,,United,,WhatSarahSayzz,,0,@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,,2015-02-24 06:04:03 -0800,,Pacific Time (US & Canada)
658,570219942961922048,neutral,0.6629999999999999,,0.0,United,,kathryn217628,,0,@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?,,2015-02-24 05:53:23 -0800,,
659,570217606025748480,negative,1.0,Customer Service Issue,0.6599,United,,BouleChitte,,0,@united not able to DM you my confirmation number,,2015-02-24 05:44:06 -0800,,
660,570217145428090880,negative,0.7125,Late Flight,0.7125,United,,xRaeCatherine,,0,"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?",,2015-02-24 05:42:16 -0800,,
661,570216086173581312,negative,1.0,Customer Service Issue,1.0,United,,missinver,,0,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!,,2015-02-24 05:38:03 -0800,Larne,
662,570215359963406337,neutral,0.6735,,0.0,United,,BouleChitte,,0,@united DM does not work what do I do?,,2015-02-24 05:35:10 -0800,,
663,570214660638511104,positive,0.6632,,0.0,United,,BouleChitte,,0,@united private jet would have been cool! Do does not work. I'll try again,,2015-02-24 05:32:23 -0800,,
664,570212246053220352,negative,0.6832,Flight Booking Problems,0.6832,United,,Kalbozey,,0,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!,,2015-02-24 05:22:48 -0800,Southern California,Pacific Time (US & Canada)
665,570211810038521856,negative,1.0,Late Flight,1.0,United,,Sri_Philips,,0,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago,,2015-02-24 05:21:04 -0800,"Chicago, IL, USA",
666,570211313072238592,neutral,1.0,,,United,,BouleChitte,,0,@united how about 3659 YUL-ORD?,,2015-02-24 05:19:05 -0800,,
667,570210970330669056,negative,0.6392,Late Flight,0.3402,United,,bcarlsrud,,0,"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx",,2015-02-24 05:17:43 -0800,,Central Time (US & Canada)
668,570210145239592960,negative,0.6535,Late Flight,0.3663,United,,dkesten71,,0,@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know,,2015-02-24 05:14:27 -0800,,
669,570209482090917888,neutral,0.352,,0.0,United,,LukeGzus,,0,@united Done and done,,2015-02-24 05:11:49 -0800,,
670,570208036314222592,positive,1.0,,,United,,ShawnaNewman,,0,"@united thanks, just sent :)",,2015-02-24 05:06:04 -0800,searching for coffee,Eastern Time (US & Canada)
671,570205880504815616,negative,0.6421,Cancelled Flight,0.3263,United,,BouleChitte,,0,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?",,2015-02-24 04:57:30 -0800,,
672,570204900375687168,negative,1.0,Can't Tell,1.0,United,,Evan_Flay,,0,@united I'm so frustrated and nervous because of this.,"[29.98521945, -90.25215941]",2015-02-24 04:53:36 -0800,Seattle,Pacific Time (US & Canada)
673,570204730745421826,negative,1.0,Flight Attendant Complaints,1.0,United,,Evan_Flay,,0,@united are the ones who make it difficult for me.,"[29.98698389, -90.25081767]",2015-02-24 04:52:56 -0800,Seattle,Pacific Time (US & Canada)
674,570204649363341312,negative,0.6771,Bad Flight,0.3542,United,,Evan_Flay,,0,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You,"[29.98699328, -90.25081691]",2015-02-24 04:52:36 -0800,Seattle,Pacific Time (US & Canada)
675,570203218686423041,negative,1.0,Cancelled Flight,1.0,United,,bcarlsrud,,0,@united how does it get Cancelled Flightled 10 hours before take off?,,2015-02-24 04:46:55 -0800,,Central Time (US & Canada)
676,570201707621146624,negative,1.0,Can't Tell,0.6679999999999999,United,,Evan_Flay,,0,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?","[29.98878092, -90.25836915]",2015-02-24 04:40:55 -0800,Seattle,Pacific Time (US & Canada)
677,570201440704028672,negative,0.6515,Bad Flight,0.6515,United,,Evan_Flay,,0,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?,"[29.9880285, -90.25781369]",2015-02-24 04:39:51 -0800,Seattle,Pacific Time (US & Canada)
678,570200756827000832,negative,1.0,Can't Tell,0.3547,United,,MeganHolstein,,0,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication,,2015-02-24 04:37:08 -0800,,
679,570197589280366592,neutral,0.3433,,0.0,United,,brooklyn_dodger,,0,.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?,,2015-02-24 04:24:33 -0800,Brooklyn,Eastern Time (US & Canada)
680,570196530566701056,positive,0.6667,,0.0,United,,T2News,,0,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round",,2015-02-24 04:20:21 -0800,Glasgow,London
681,570196424043814912,neutral,0.6765,,0.0,United,,ShawnaNewman,,0,"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?",,2015-02-24 04:19:55 -0800,searching for coffee,Eastern Time (US & Canada)
682,570189291990728704,negative,1.0,Customer Service Issue,1.0,United,,BrittanyWolgast,,0,@united Luckily I made my flights this time but was so disappointed with the lack of communication :(,,2015-02-24 03:51:35 -0800,,Central Time (US & Canada)
683,570188934564737024,negative,1.0,Cancelled Flight,1.0,United,,bcarlsrud,,0,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?,,2015-02-24 03:50:10 -0800,,Central Time (US & Canada)
684,570188838775103488,negative,1.0,Customer Service Issue,1.0,United,,Evan_Flay,,0,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.,"[29.987463, -90.25860012]",2015-02-24 03:49:47 -0800,Seattle,Pacific Time (US & Canada)
685,570188684881821696,negative,1.0,Bad Flight,1.0,United,,Evan_Flay,,0,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The,"[29.98746669, -90.25862007]",2015-02-24 03:49:10 -0800,Seattle,Pacific Time (US & Canada)
686,570188353984958464,negative,1.0,Can't Tell,1.0,United,,CATTTastrophe,,0,@united YOU GUYS ARE HORRIBLE.,,2015-02-24 03:47:51 -0800,nyc to la,
687,570187940221071360,positive,0.6455,,,United,,Gouwerijn,,0,@united thnx for the info,"[35.8057062, -78.7869445]",2015-02-24 03:46:13 -0800,Alphen aan den Rijn,Amsterdam
688,570187080426397696,negative,1.0,Customer Service Issue,0.6995,United,,GSG_President,,0,@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher,,2015-02-24 03:42:48 -0800,,Quito
689,570185687569469440,negative,1.0,Lost Luggage,1.0,United,,jasonpblakey,,0,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines","[52.48854137, -1.91022836]",2015-02-24 03:37:16 -0800,,London
690,570183702224834560,positive,1.0,,,United,,RichHays,,0,@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...,,2015-02-24 03:29:22 -0800,,Eastern Time (US & Canada)
691,570182980142022656,negative,1.0,Damaged Luggage,1.0,United,,Spanner2,,0,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel,,2015-02-24 03:26:30 -0800,London baby,
692,570181906492297216,neutral,1.0,,,United,,msalvatore15,,0,@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather,,2015-02-24 03:22:14 -0800,,Eastern Time (US & Canada)
693,570179158594220032,negative,1.0,Can't Tell,1.0,United,,inspirevery,,0,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC,,2015-02-24 03:11:19 -0800,,
694,570177593250582528,negative,1.0,Late Flight,1.0,United,,Twist_OP,,0,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???,,2015-02-24 03:05:06 -0800,Midwest,Central Time (US & Canada)
695,570176998355701760,positive,1.0,,,United,,jakepoznak,,0,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.,,2015-02-24 03:02:44 -0800,,Eastern Time (US & Canada)
696,570175761468030977,negative,1.0,Customer Service Issue,0.6667,United,,sothenbethsaid,,0,@united to speak to a real person to get this resolved politely and efficiently. (2/2),,2015-02-24 02:57:49 -0800,Nottingham,London
697,570175669096882176,negative,0.6296,Customer Service Issue,0.6296,United,,sothenbethsaid,,0,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)",,2015-02-24 02:57:27 -0800,Nottingham,London
698,570175513035214848,negative,1.0,Lost Luggage,1.0,United,,michaelsalinger,,0,@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines,,2015-02-24 02:56:50 -0800,"mentor, Ohio",Eastern Time (US & Canada)
699,570175238815657984,positive,0.7141,,0.0,United,,SaipanBrad,,0,@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :),,2015-02-24 02:55:44 -0800,"Saipan, MP",Guam
700,570175202807586816,negative,1.0,Customer Service Issue,1.0,United,,sothenbethsaid,,0,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out,,2015-02-24 02:55:36 -0800,Nottingham,London
701,570173090774294528,negative,1.0,Lost Luggage,1.0,United,,michaelsalinger,,0,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage,,2015-02-24 02:47:12 -0800,"mentor, Ohio",Eastern Time (US & Canada)
702,570172921102143488,neutral,1.0,,,United,,JesseLitsch,,0,@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago,,2015-02-24 02:46:32 -0800,,
703,570169567374401536,negative,0.7115,Customer Service Issue,0.7115,United,,sothenbethsaid,,0,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim",,2015-02-24 02:33:12 -0800,Nottingham,London
704,570165459783450624,negative,0.6635,Lost Luggage,0.6635,United,,LukeGzus,,0,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,,2015-02-24 02:16:53 -0800,,
705,570164810144481280,neutral,0.6762,,,United,,8629Fissile,,0,@united Okay thank you,,2015-02-24 02:14:18 -0800,,London
706,570163662100549634,neutral,0.6904,,0.0,United,,LukeGzus,,0,@united I've filed the claim but have no way of calling for updates. Is there another way to do this?,,2015-02-24 02:09:44 -0800,,
707,570163259560452097,negative,1.0,Customer Service Issue,1.0,United,,shortfatnhappy,,0,@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr,,2015-02-24 02:08:08 -0800,Seoul City to LA,Pacific Time (US & Canada)
708,570160394494480384,negative,1.0,Lost Luggage,1.0,United,,LukeGzus,,0,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....,,2015-02-24 01:56:45 -0800,,
709,570160277934747648,positive,1.0,,,United,,PhilFromChico,,0,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.,,2015-02-24 01:56:17 -0800,"New York City, NY",Pacific Time (US & Canada)
710,570160120698679296,negative,1.0,Customer Service Issue,0.6975,United,,Finrz,,0,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN",,2015-02-24 01:55:40 -0800,"iPhone: 55.946030,-3.189382",Hawaii
711,570159741441335296,negative,0.6775,Customer Service Issue,0.3513,United,,FreedomFilmNJ,,0,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.,,2015-02-24 01:54:10 -0800,New York,Eastern Time (US & Canada)
712,570151698489954304,negative,1.0,Late Flight,1.0,United,,DJPartyMarty,,0,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,"[45.58711296, -122.58038932]",2015-02-24 01:22:12 -0800,,Pacific Time (US & Canada)
713,570151672070205440,negative,1.0,Customer Service Issue,1.0,United,,sothenbethsaid,,1,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines",,2015-02-24 01:22:06 -0800,Nottingham,London
714,570144025451339776,negative,0.69,Lost Luggage,0.69,United,,michaelsalinger,,0,@united how we looking on getting those bags to Lusaka,,2015-02-24 00:51:43 -0800,"mentor, Ohio",Eastern Time (US & Canada)
715,570143097809707008,negative,1.0,Lost Luggage,1.0,United,,8629Fissile,,0,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!,,2015-02-24 00:48:01 -0800,,London
716,570142263290011649,positive,1.0,,,United,,The5y5Adm1n,,0,@united thank you. Been trying for two days to set this up.,,2015-02-24 00:44:42 -0800,,
717,570138826032713729,negative,1.0,Can't Tell,0.6957,United,,urno12,,0,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight,,2015-02-24 00:31:03 -0800,bonkers in Yonkers,New Delhi
718,570136977074491392,negative,1.0,Can't Tell,0.3635,United,,vancouverbrit,,0,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???,,2015-02-24 00:23:42 -0800,Vancouver BC,Pacific Time (US & Canada)
719,570135557151580160,neutral,0.6376,,0.0,United,,The5y5Adm1n,,0,@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx,,2015-02-24 00:18:04 -0800,,
720,570129828969459712,negative,1.0,Cancelled Flight,0.6829,United,,lindaSWC,,0,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...,,2015-02-23 23:55:18 -0800,,
721,570126668922294272,positive,1.0,,,United,,raulcordenillo,,0,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer,"[59.38247253, 18.00789007]",2015-02-23 23:42:44 -0800,"Stockholm, Sweden ",Stockholm
722,570122958695477248,positive,1.0,,,United,,urno12,,0,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care,,2015-02-23 23:28:00 -0800,bonkers in Yonkers,New Delhi
723,570121588487663616,positive,1.0,,,United,,FIETA_DOC,,0,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!",,2015-02-23 23:22:33 -0800,"Madison, NJ",
724,570121361953202178,negative,1.0,Flight Attendant Complaints,0.3474,United,,CellucorJulio,,0,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",,2015-02-23 23:21:39 -0800,CORGaming@cellucor.com,Central Time (US & Canada)
725,570121135603486720,neutral,0.6429,,0.0,United,,michaelsalinger,,0,@united keep me updated. Let me know that the bags make the flight to j-burg,,2015-02-23 23:20:45 -0800,"mentor, Ohio",Eastern Time (US & Canada)
726,570119457286328320,negative,1.0,Lost Luggage,0.3553,United,,tiffy_mac,,0,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!",,2015-02-23 23:14:05 -0800,"Brighton, UK
",
727,570119247982137344,negative,1.0,Lost Luggage,1.0,United,,tiffy_mac,,0,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..,,2015-02-23 23:13:15 -0800,"Brighton, UK
",
728,570116209263427584,negative,1.0,Customer Service Issue,1.0,United,,lindaSWC,,1,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.",,2015-02-23 23:01:11 -0800,,
729,570115452568891392,negative,1.0,Late Flight,0.6632,United,,vaficionado,,0,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here.",,2015-02-23 22:58:10 -0800,"All over, but mostly NorCal",Pacific Time (US & Canada)
730,570115366023770112,negative,1.0,Customer Service Issue,1.0,United,,747_TJ,,0,@united Thanks for the lack of help and the canned response from the 1K desk!,,2015-02-23 22:57:50 -0800,,
731,570115302991777792,negative,1.0,Bad Flight,0.6736,United,,747_TJ,,0,@united   It's too bad UA has had another unforeseeable operational issue on my return flight.,,2015-02-23 22:57:35 -0800,,
732,570115243747074048,neutral,1.0,,,United,,xRaeCatherine,,0,@united I would like to know what's going on before his current flight lands.,,2015-02-23 22:57:20 -0800,,
733,570114536448995328,negative,1.0,Lost Luggage,0.3684,United,,mortgagesbycoop,,0,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?,,2015-02-23 22:54:32 -0800,New Jersey,
734,570110386827087872,negative,1.0,Cancelled Flight,0.3444,United,,kbleggett,,0,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL,,2015-02-23 22:38:03 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
735,570109851709218816,positive,1.0,,,United,,Emily_VII,,0,@united you are one great airline ❤️,,2015-02-23 22:35:55 -0800,,Hawaii
736,570108801711341568,negative,1.0,Customer Service Issue,0.6833,United,,fairplay500,,0,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required,"[0.0, 0.0]",2015-02-23 22:31:45 -0800,Huntsville AL USA,Central Time (US & Canada)
737,570108724636831745,negative,0.6721,Customer Service Issue,0.6721,United,,kbleggett,,0,@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.,,2015-02-23 22:31:26 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
738,570107683027718144,negative,1.0,Late Flight,0.6712,United,,lindaSWC,,1,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.,,2015-02-23 22:27:18 -0800,,
739,570106900970221568,neutral,0.6738,,0.0,United,,fairplay500,,0,@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?,"[0.0, 0.0]",2015-02-23 22:24:11 -0800,Huntsville AL USA,Central Time (US & Canada)
740,570106717490393088,negative,0.6632,Lost Luggage,0.6632,United,,mortgagesbycoop,,0,@united okay ase24766m. Find our luggage.,,2015-02-23 22:23:28 -0800,New Jersey,
741,570106573395087362,negative,0.6633,Customer Service Issue,0.3571,United,,cristobalwong,,0,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...,,2015-02-23 22:22:53 -0800,San Francisco Bay Area,
742,570106249024446464,neutral,0.6759999999999999,,0.0,United,,fairplay500,,0,"@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL","[0.0, 0.0]",2015-02-23 22:21:36 -0800,Huntsville AL USA,Central Time (US & Canada)
743,570105665093369856,neutral,1.0,,,United,,The_Playmaker20,,0,@united thanks! Will you guys be getting the A380s anytime soon?,,2015-02-23 22:19:17 -0800,,
744,570105441688158208,negative,0.6492,Lost Luggage,0.6492,United,,kevinforgoogle,,0,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...,,2015-02-23 22:18:24 -0800,"San Francisco, CA",
745,570105020999344128,positive,1.0,,,United,,MelanieSpring,,0,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!,,2015-02-23 22:16:43 -0800,"Washington, DC",Eastern Time (US & Canada)
746,570104913390206976,negative,1.0,Lost Luggage,1.0,United,,mortgagesbycoop,,1,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!",,2015-02-23 22:16:18 -0800,New Jersey,
747,570104743747416064,negative,0.6667,Customer Service Issue,0.3542,United,,Meyer47,,0,@united what is that going to do for you? Nothing just like you always do,,2015-02-23 22:15:37 -0800,Iowa,
748,570102725842575360,neutral,1.0,,,United,,dafg42,,0,@united I sent in my feedback.  Thank you.,,2015-02-23 22:07:36 -0800,,Arizona
749,570101817041747968,negative,0.6438,Can't Tell,0.3318,United,,kbleggett,,0,@united plus what about food? And taxis?,,2015-02-23 22:03:59 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
750,570101670882840576,negative,0.6737,Can't Tell,0.6737,United,,kbleggett,,0,@united you are offering us 8 rooms for 32 people #FAIL,,2015-02-23 22:03:24 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
751,570100438487314432,negative,1.0,Flight Attendant Complaints,0.3449,United,,kbleggett,,0,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing,,2015-02-23 21:58:31 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
752,570100214733737985,negative,0.3579,Customer Service Issue,0.3579,United,,ajpape,,0,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.,,2015-02-23 21:57:37 -0800,"Boulder, CO",Mountain Time (US & Canada)
753,570099762709581824,neutral,0.7065,,0.0,United,,FIETA_DOC,,0,@united yes I do.,,2015-02-23 21:55:50 -0800,"Madison, NJ",
754,570099717314457600,negative,1.0,Customer Service Issue,0.6766,United,,kbleggett,,0,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail,,2015-02-23 21:55:39 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
755,570097432383651840,negative,1.0,Late Flight,1.0,United,,DavidRogerswork,,0,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.,,2015-02-23 21:46:34 -0800,,
756,570096582546165760,negative,1.0,Can't Tell,1.0,United,,mbarnas,,0,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines,"[32.86680572, -80.01338439]",2015-02-23 21:43:11 -0800,"Rochester, NY",Eastern Time (US & Canada)
757,570096448571731968,negative,1.0,Customer Service Issue,1.0,United,,real_steve_ward,,0,"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""",,2015-02-23 21:42:39 -0800,Chicago / Orlando / airplanes,Eastern Time (US & Canada)
758,570095499287506946,positive,1.0,,,United,,The_Playmaker20,,0,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!,,2015-02-23 21:38:53 -0800,,
759,570095172303900672,negative,1.0,Flight Booking Problems,0.6842,United,,FIETA_DOC,,0,"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.",,2015-02-23 21:37:35 -0800,"Madison, NJ",
760,570093170874302464,neutral,1.0,,,United,,FIETA_DOC,,0,@united Deep Vein thrombosis,,2015-02-23 21:29:38 -0800,"Madison, NJ",
761,570092741654401024,negative,1.0,Customer Service Issue,0.346,United,,lindaSWC,,1,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",,2015-02-23 21:27:56 -0800,,
762,570092599316389888,negative,1.0,Late Flight,1.0,United,,CellucorJulio,,0,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6,,2015-02-23 21:27:22 -0800,CORGaming@cellucor.com,Central Time (US & Canada)
763,570092196247969796,negative,1.0,Late Flight,0.6876,United,,RissaWissa,,0,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier",,2015-02-23 21:25:46 -0800,,America/Chicago
764,570091216013955073,negative,1.0,Lost Luggage,1.0,United,,ajpape,,1,@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail,,2015-02-23 21:21:52 -0800,"Boulder, CO",Mountain Time (US & Canada)
765,570091109675769856,negative,1.0,Cancelled Flight,1.0,United,,Meyer47,,1,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.,,2015-02-23 21:21:26 -0800,Iowa,
766,570091033368899584,neutral,0.6373,,0.0,United,,DJPartyMarty,,0,@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight,"[41.9785651, -87.90833965]",2015-02-23 21:21:08 -0800,,Pacific Time (US & Canada)
767,570090102195486722,negative,0.6641,Customer Service Issue,0.3424,United,,Darquenloveli,,0,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx,,2015-02-23 21:17:26 -0800,Texas,Central Time (US & Canada)
768,570088980278059008,neutral,1.0,,,United,,paula1231970,,0,@united what time does check in open for flight no UA80 from Manchester to Newark today ?,"[53.36729431, -2.27861694]",2015-02-23 21:12:59 -0800,,London
769,570087435759185920,negative,1.0,Late Flight,0.7048,United,,alikat9220,,0,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.","[41.98202331, -87.90374263]",2015-02-23 21:06:51 -0800,,Central Time (US & Canada)
770,570087270524411904,neutral,1.0,,,United,,fortytoo,,0,@united DM sent,,2015-02-23 21:06:11 -0800,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
771,570087006593642496,negative,1.0,Late Flight,1.0,United,,macefaceeeee,,1,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.,,2015-02-23 21:05:08 -0800,,Pacific Time (US & Canada)
772,570086475989061632,negative,1.0,Late Flight,1.0,United,,DaniOnTheFritz,,0,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",,2015-02-23 21:03:02 -0800,Missouri,Central Time (US & Canada)
773,570086399627685888,positive,1.0,,,United,,drewziIIa,,0,"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)",,2015-02-23 21:02:44 -0800,,Central Time (US & Canada)
774,570085628576202752,negative,1.0,Damaged Luggage,0.6846,United,,petergau,,0,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,,2015-02-23 20:59:40 -0800,NYC,Central Time (US & Canada)
775,570085589011148801,positive,1.0,,,United,,tomcrabtree,,0,@united But thanks for asking,,2015-02-23 20:59:30 -0800,San Francisco,Pacific Time (US & Canada)
776,570085448271335424,negative,1.0,Cancelled Flight,0.6567,United,,tomcrabtree,,1,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,,2015-02-23 20:58:57 -0800,San Francisco,Pacific Time (US & Canada)
777,570085056401838081,negative,1.0,Lost Luggage,1.0,United,,ColtonWoytas,,0,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.,,2015-02-23 20:57:23 -0800,NY,Mountain Time (US & Canada)
778,570083898031513600,negative,1.0,Can't Tell,0.6473,United,,FIETA_DOC,,0,@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B,,2015-02-23 20:52:47 -0800,"Madison, NJ",
779,570083397873373184,negative,1.0,Flight Attendant Complaints,1.0,United,,KeenanPam,,0,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.",,2015-02-23 20:50:48 -0800,,
780,570083363169669121,neutral,0.6842,,,United,,rholbrook,,0,"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.",,2015-02-23 20:50:40 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
781,570083063331319808,positive,1.0,,,United,,CaseyWoodTV,,0,@united you too!,,2015-02-23 20:49:28 -0800,,Eastern Time (US & Canada)
782,570082960700870656,positive,1.0,,,United,,PhilFromChico,,0,@united is my favorite airline.,,2015-02-23 20:49:04 -0800,"New York City, NY",Pacific Time (US & Canada)
783,570082564502728704,negative,0.6354,Can't Tell,0.3431,United,,kbleggett,,0,@united seriously #fail on making strangers share a room,,2015-02-23 20:47:29 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
784,570082243596591104,neutral,0.6533,,0.0,United,,zach_wardroup,,0,@united @luke_mcintosh68 nah you wouldn't,,2015-02-23 20:46:13 -0800,[Colorado],
785,570081568733192192,negative,0.6563,Lost Luggage,0.6563,United,,michaelsalinger,,0,@united we needed them here asap. Will they make it on today's flight?,,2015-02-23 20:43:32 -0800,"mentor, Ohio",Eastern Time (US & Canada)
786,570081552891125760,negative,1.0,Customer Service Issue,0.6667,United,,Tdrag97,,0,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why,,2015-02-23 20:43:28 -0800,,Central America
787,570081411715059712,neutral,1.0,,,United,,Siv,,0,@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?,"[37.7994546, -122.427629]",2015-02-23 20:42:54 -0800,"San Francisco, CA",Pacific Time (US & Canada)
788,570081213404180480,neutral,0.6489,,0.0,United,,xRaeCatherine,,0,@united I sent the message. Let me know ASAP.,,2015-02-23 20:42:07 -0800,,
789,570080863720878081,negative,1.0,Flight Attendant Complaints,0.3847,United,,kbleggett,,0,@united why would they make me share a room?,,2015-02-23 20:40:44 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
790,570079868253298688,negative,1.0,Customer Service Issue,1.0,United,,fortytoo,,0,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway",,2015-02-23 20:36:46 -0800,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
791,570079699595980802,negative,1.0,Late Flight,1.0,United,,MelanieSpring,,0,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,,2015-02-23 20:36:06 -0800,"Washington, DC",Eastern Time (US & Canada)
792,570079676204347394,negative,1.0,Customer Service Issue,0.7008,United,,kbleggett,,0,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth,,2015-02-23 20:36:01 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
793,570079549914005504,negative,1.0,Cancelled Flight,0.7201,United,,fortytoo,,0,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund",,2015-02-23 20:35:30 -0800,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
794,570079536815034368,neutral,0.6548,,,United,,CaseyWoodTV,,0,"@united i understand, thanks",,2015-02-23 20:35:27 -0800,,Eastern Time (US & Canada)
795,570079237350100993,negative,1.0,Customer Service Issue,1.0,United,,throthra,,0,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",,2015-02-23 20:34:16 -0800,,
796,570079041547472896,negative,1.0,Late Flight,1.0,United,,DJPartyMarty,,0,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United,"[41.97777091, -87.90782014]",2015-02-23 20:33:29 -0800,,Pacific Time (US & Canada)
797,570078894008594432,negative,1.0,Customer Service Issue,0.3505,United,,Darquenloveli,,1,@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement,,2015-02-23 20:32:54 -0800,Texas,Central Time (US & Canada)
798,570078733735821313,negative,1.0,Flight Attendant Complaints,0.672,United,,throthra,,0,"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'",,2015-02-23 20:32:16 -0800,,
799,570078718028222464,positive,0.688,,0.0,United,,luke_mcintosh68,,0,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe,,2015-02-23 20:32:12 -0800,Colorado,
800,570077847672328192,negative,1.0,Cancelled Flight,1.0,United,,CaseyWoodTV,,0,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like",,2015-02-23 20:28:45 -0800,,Eastern Time (US & Canada)
801,570076814585913344,negative,1.0,Cancelled Flight,0.708,United,,fortytoo,,0,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city,,2015-02-23 20:24:38 -0800,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
802,570074864708669440,negative,0.6386,Lost Luggage,0.6386,United,,michaelsalinger,,0,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.",,2015-02-23 20:16:53 -0800,"mentor, Ohio",Eastern Time (US & Canada)
803,570074833993670657,negative,1.0,Customer Service Issue,1.0,United,,wordstern,,0,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy",,2015-02-23 20:16:46 -0800,"San Francisco, CA",Pacific Time (US & Canada)
804,570074583379939328,negative,1.0,Can't Tell,1.0,United,,CharlieGMoney,,1,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?,"[41.88298649, -87.63403627]",2015-02-23 20:15:46 -0800,"Chicago, IL",
805,570073969690169344,neutral,0.7029,,0.0,United,,sacsmitty,,0,"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.",,2015-02-23 20:13:20 -0800,"Rocklin, CA",
806,570073757508726784,positive,0.6634,,0.0,United,,Meyer47,,1,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM,,2015-02-23 20:12:29 -0800,Iowa,
807,570072918094442496,negative,0.6352,Customer Service Issue,0.3231,United,,The5y5Adm1n,,0,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!,,2015-02-23 20:09:09 -0800,,
808,570072252026376192,neutral,1.0,,,United,,The5y5Adm1n,,0,@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.,,2015-02-23 20:06:30 -0800,,
809,570071999780933634,neutral,0.6464,,0.0,United,,Gouwerijn,,0,"@united question:are there onboad 110 volt outlets in all planes? If so, where?","[35.8056542, -78.786848]",2015-02-23 20:05:30 -0800,Alphen aan den Rijn,Amsterdam
810,570071482182692865,negative,0.6588,Can't Tell,0.6588,United,,oduric,,0,@united Your website deserves a new design. #html5 FTW!,,2015-02-23 20:03:27 -0800,Singapore,Berlin
811,570070877351469057,negative,1.0,Lost Luggage,0.6863,United,,kbleggett,,1,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW,,2015-02-23 20:01:03 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
812,570069236971806720,neutral,0.631,,0.0,United,,xRaeCatherine,,0,@united Twitter isn't letting me DM you..,,2015-02-23 19:54:32 -0800,,
813,570068435805310976,neutral,0.732,,,United,,BinyGlancz,,0,@united I hope so too,,2015-02-23 19:51:21 -0800,,
814,570067529206358016,negative,1.0,Customer Service Issue,0.3582,United,,sacsmitty,,0,@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.,,2015-02-23 19:47:44 -0800,"Rocklin, CA",
815,570067181733580800,negative,1.0,Lost Luggage,1.0,United,,ColtonWoytas,,1,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.,,2015-02-23 19:46:22 -0800,NY,Mountain Time (US & Canada)
816,570067079253991424,negative,0.7055,Lost Luggage,0.7055,United,,danmedwards,,0,@united Not encouraged that I'll have my CPAP tonight.,,2015-02-23 19:45:57 -0800,"Westerville, Ohio",
817,570066805810601985,negative,1.0,Lost Luggage,1.0,United,,danmedwards,,0,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery,,2015-02-23 19:44:52 -0800,"Westerville, Ohio",
818,570066634976555008,neutral,1.0,,,United,,Kelley_Myers,,0,@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.,,2015-02-23 19:44:11 -0800,Pacific Northwest,Pacific Time (US & Canada)
819,570066450796257280,negative,1.0,Late Flight,0.6970000000000001,United,,gregriv,,1,@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??,,2015-02-23 19:43:27 -0800,"Cleveland, OH",
820,570066391388172290,negative,1.0,Flight Attendant Complaints,0.3819,United,,Greg_Mueller,,0,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!","[33.9411179, -118.3972405]",2015-02-23 19:43:13 -0800,"Hermosa Beach, CA",Pacific Time (US & Canada)
821,570065109420101633,negative,0.6957,Lost Luggage,0.6957,United,,michaelsalinger,,0,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.",,2015-02-23 19:38:08 -0800,"mentor, Ohio",Eastern Time (US & Canada)
822,570065037231927296,neutral,0.6548,,0.0,United,,andreaSanger,,0,@united where is my flight voucher?,,2015-02-23 19:37:50 -0800,,
823,570063869596475394,negative,1.0,Late Flight,1.0,United,,RyanMagovs,,0,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.",,2015-02-23 19:33:12 -0800,,
824,570063826508320769,negative,1.0,Can't Tell,1.0,United,,handsomanderson,,1,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.,,2015-02-23 19:33:02 -0800,"Los Vancouver, CA",Pacific Time (US & Canada)
825,570063574858493952,negative,1.0,Lost Luggage,1.0,United,,PreyingMantis02,,0,@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.,,2015-02-23 19:32:02 -0800,,
826,570063450174464000,negative,1.0,Bad Flight,1.0,United,,theBRYZness,,0,@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!,,2015-02-23 19:31:32 -0800,Broad & Pattison,
827,570063224328081408,negative,1.0,Flight Attendant Complaints,1.0,United,,hellojennizzle,,0,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool",,2015-02-23 19:30:38 -0800,Cornfields,London
828,570061339604987904,negative,0.6688,Can't Tell,0.3519,United,,cyberhosed,,0,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,,2015-02-23 19:23:09 -0800,,
829,570060997907447810,negative,0.7,Late Flight,0.7,United,,CharlieGMoney,,0,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.,"[41.98191311, -87.80888924]",2015-02-23 19:21:47 -0800,"Chicago, IL",
830,570059605662834688,negative,1.0,Can't Tell,0.6305,United,,_mhertz,,0,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet,,2015-02-23 19:16:15 -0800,,Pacific Time (US & Canada)
831,570059565947101184,negative,1.0,Late Flight,1.0,United,,whs1973,,0,@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?,,2015-02-23 19:16:06 -0800,,
832,570059530567962624,negative,1.0,Can't Tell,1.0,United,,_mhertz,,1,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!,,2015-02-23 19:15:57 -0800,,Pacific Time (US & Canada)
833,570058986025672704,positive,0.6702,,,United,,family6travels,,0,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY,,2015-02-23 19:13:48 -0800,,
834,570058190647271424,positive,0.3388,,0.0,United,,throthra,,0,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA",,2015-02-23 19:10:38 -0800,,
835,570057930332102656,positive,1.0,,,United,,ChrisMD123,,0,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f,,2015-02-23 19:09:36 -0800,,
836,570057601976631296,negative,1.0,Damaged Luggage,1.0,United,,throthra,,0,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.,,2015-02-23 19:08:18 -0800,,
837,570057521353764864,negative,1.0,Bad Flight,1.0,United,,davidchernin,,0,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?,,2015-02-23 19:07:58 -0800,,Eastern Time (US & Canada)
838,570057178687475712,negative,1.0,Customer Service Issue,0.6632,United,,AndyA3,,0,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going,,2015-02-23 19:06:37 -0800,San Francisco,Pacific Time (US & Canada)
839,570056648137576449,negative,1.0,Late Flight,1.0,United,,kevinaom,,0,"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks",,2015-02-23 19:04:30 -0800,Michigan,Eastern Time (US & Canada)
840,570055898367799296,negative,1.0,Cancelled Flight,0.3417,United,,kimberlytwaters,,0,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.,"[39.85862444, -104.6768992]",2015-02-23 19:01:31 -0800,Gainesville GA,Atlantic Time (Canada)
841,570055700790931456,negative,1.0,Customer Service Issue,0.6667,United,,JeffPKirkland,,0,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!,,2015-02-23 19:00:44 -0800,Oregon,Pacific Time (US & Canada)
842,570055285500469248,negative,1.0,Customer Service Issue,1.0,United,,BethStuever,,0,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?",,2015-02-23 18:59:05 -0800,"iPhone: 42.734546,-84.483753",Eastern Time (US & Canada)
843,570054647689322496,positive,1.0,,,United,,AlexanderKrach,,0,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,,2015-02-23 18:56:33 -0800,,Pacific Time (US & Canada)
844,570054574389788672,negative,1.0,Customer Service Issue,1.0,United,,rholbrook,,0,@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2),,2015-02-23 18:56:16 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
845,570054360505323520,negative,1.0,Customer Service Issue,0.6633,United,,real_steve_ward,,0,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",,2015-02-23 18:55:25 -0800,Chicago / Orlando / airplanes,Eastern Time (US & Canada)
846,570053912214024193,positive,1.0,,,United,,thetonyblank,,0,@united I appreciate your efforts getting me home!,"[38.9470418, -77.4511456]",2015-02-23 18:53:38 -0800,"Denver, CO",Eastern Time (US & Canada)
847,570053838499143680,negative,1.0,Flight Booking Problems,0.6469,United,,rholbrook,,1,@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2),,2015-02-23 18:53:20 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
848,570053734639792129,negative,1.0,Late Flight,0.3536,United,,CharlieGMoney,,1,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.,,2015-02-23 18:52:56 -0800,"Chicago, IL",
849,570053482029277184,negative,1.0,Late Flight,1.0,United,,stopz,,0,@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?,,2015-02-23 18:51:55 -0800,,
850,570053417311342593,negative,1.0,Flight Attendant Complaints,1.0,United,,CharlieGMoney,,0,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.,"[41.97758714, -87.91388554]",2015-02-23 18:51:40 -0800,"Chicago, IL",
851,570051875652767744,negative,1.0,Bad Flight,0.3458,United,,gguilber,,0,@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.,,2015-02-23 18:45:32 -0800,,
852,570051265373171712,negative,1.0,Late Flight,1.0,United,,gguilber,,0,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,,2015-02-23 18:43:07 -0800,,
853,570051191943483392,neutral,0.6684,,0.0,United,,Zgrinch,,0,"@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes",,2015-02-23 18:42:49 -0800,"iPhone: 39.201706,-106.854080",Mountain Time (US & Canada)
854,570050891929280512,positive,1.0,,,United,,thetonyblank,,0,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..","[38.9470207, -77.4511745]",2015-02-23 18:41:38 -0800,"Denver, CO",Eastern Time (US & Canada)
855,570050785490419712,negative,1.0,Customer Service Issue,0.6970000000000001,United,,rholbrook,,1,"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.",,2015-02-23 18:41:12 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
856,570050323017920512,neutral,0.6702,,0.0,United,,AndyA3,,0,@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.,,2015-02-23 18:39:22 -0800,San Francisco,Pacific Time (US & Canada)
857,570050268588597248,negative,0.6847,Lost Luggage,0.6847,United,,MommyPR,,0,@united can you tell me how to file a claim for clothing that had to be purchased?,,2015-02-23 18:39:09 -0800,Global,Pacific Time (US & Canada)
858,570049923858567168,negative,0.6776,Can't Tell,0.3451,United,,AndyA3,,0,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board,,2015-02-23 18:37:47 -0800,San Francisco,Pacific Time (US & Canada)
859,570049743549833216,negative,0.6354,Lost Luggage,0.6354,United,,MommyPR,,0,@united GRK13575M is the file reference,,2015-02-23 18:37:04 -0800,Global,Pacific Time (US & Canada)
860,570049697924009984,negative,1.0,Customer Service Issue,1.0,United,,jlgustafson1,,0,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!,,2015-02-23 18:36:53 -0800,DEN,
861,570049295040307200,negative,1.0,Bad Flight,0.3525,United,,theKos,,0,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.",,2015-02-23 18:35:17 -0800,DC949,Pacific Time (US & Canada)
862,570048844702076930,negative,1.0,Can't Tell,0.3723,United,,MommyPR,,0,@united Been trying since 1230 to file a report.,,2015-02-23 18:33:30 -0800,Global,Pacific Time (US & Canada)
863,570048726380765184,negative,1.0,Customer Service Issue,1.0,United,,jasonjernigan,,0,@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.,,2015-02-23 18:33:02 -0800,"Raleigh, NC",Central Time (US & Canada)
864,570048528602374144,neutral,1.0,,,United,,thelaurenmoore,,0,@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?,,2015-02-23 18:32:14 -0800,CA,Eastern Time (US & Canada)
865,570045712211288064,negative,0.6644,Flight Booking Problems,0.3437,United,,TravelShopVT,,0,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee,,2015-02-23 18:21:03 -0800,,Eastern Time (US & Canada)
866,570045020402626561,negative,1.0,Bad Flight,0.6392,United,,Nikki62878,,1,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat",,2015-02-23 18:18:18 -0800,,
867,570044681670696960,positive,1.0,,,United,,j0rdanj0nes,,0,@united thank you.,,2015-02-23 18:16:57 -0800,Dallas,
868,570044554130423808,neutral,0.6641,,,United,,momsgoodeats,,0,Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”,,2015-02-23 18:16:27 -0800,#Omaha ,Central Time (US & Canada)
869,570044428678778880,neutral,1.0,,,United,,momsgoodeats,,0,Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”,,2015-02-23 18:15:57 -0800,#Omaha ,Central Time (US & Canada)
870,570044286991015936,negative,1.0,Flight Booking Problems,0.6489,United,,rholbrook,,1,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness.",,2015-02-23 18:15:23 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
871,570043937244622849,neutral,1.0,,,United,,DeputyBrans,,0,@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,,2015-02-23 18:14:00 -0800,,
872,570043820278050817,negative,0.3482,Cancelled Flight,0.3482,United,,xRaeCatherine,,0,"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?",,2015-02-23 18:13:32 -0800,,
873,570043574097555456,negative,1.0,Can't Tell,0.6702,United,,mllovelace,,0,“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?,,2015-02-23 18:12:33 -0800,"San Francisco, CA",Pacific Time (US & Canada)
874,570042013908914176,negative,1.0,Lost Luggage,0.376,United,,Ted_Bray,,0,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,,2015-02-23 18:06:21 -0800,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
875,570041988986347521,negative,0.3721,Can't Tell,0.3721,United,,MommyPR,,0,@united Dmed you. Thank you,,2015-02-23 18:06:15 -0800,Global,Pacific Time (US & Canada)
876,570041112624295936,positive,1.0,,,United,,DickAltavista,,0,@united thanks we'll be in touch!,,2015-02-23 18:02:46 -0800,Ottawa,
877,570040644451708930,positive,1.0,,,United,,Clking_sf,,0,@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!,,2015-02-23 18:00:55 -0800,Silicon Valley,Central Time (US & Canada)
878,570040251764183040,negative,1.0,Lost Luggage,1.0,United,,Bozboyku1,,0,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story",,2015-02-23 17:59:21 -0800,Lees Summit,Mountain Time (US & Canada)
879,570039756731494400,neutral,1.0,,,United,,rdowning76,,0,"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?",,2015-02-23 17:57:23 -0800,usa,
880,570039279050579968,neutral,0.67,,0.0,United,,brando_787,,0,@united like continental's chicken feat fairs,,2015-02-23 17:55:29 -0800,"North Texas, USA",
881,570039094257938432,neutral,1.0,,,United,,j0rdanj0nes,,0,@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?,,2015-02-23 17:54:45 -0800,Dallas,
882,570038991527002112,positive,0.3427,,0.0,United,,NonYourBusines9,,0,@united I left my comment with customer care. Thanks for contacting me.,,2015-02-23 17:54:21 -0800,,
883,570038694817767425,negative,1.0,Lost Luggage,1.0,United,,Ted_Bray,,0,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.,,2015-02-23 17:53:10 -0800,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
884,570037961020080129,negative,1.0,Lost Luggage,1.0,United,,Ted_Bray,,0,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!",,2015-02-23 17:50:15 -0800,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
885,570037336886546432,positive,1.0,,,United,,whitterbug,,0,Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”,,2015-02-23 17:47:46 -0800,"Houston, TX",Central Time (US & Canada)
886,570036932270358528,positive,1.0,,,United,,drewziIIa,,0,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard.  #funnycaptain",,2015-02-23 17:46:10 -0800,,Central Time (US & Canada)
887,570035728832446465,negative,1.0,Lost Luggage,1.0,United,,MommyPR,,0,@united Can you please follow for a Dm on a missing bag?,,2015-02-23 17:41:23 -0800,Global,Pacific Time (US & Canada)
888,570033778300620801,neutral,0.6659999999999999,,0.0,United,,throthra,,0,"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG",,2015-02-23 17:33:38 -0800,,
889,570033627939131392,positive,1.0,,,United,,ginanotjenna,,0,@united These are great fares!!!!!,,2015-02-23 17:33:02 -0800,Honeoye Falls,Atlantic Time (Canada)
890,570033341250056193,negative,1.0,Customer Service Issue,0.6689,United,,dannydibiase1,,0,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help,,2015-02-23 17:31:53 -0800,,
891,570033309113131008,positive,0.6699,,,United,,frqnttraveler,,0,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.,,2015-02-23 17:31:46 -0800,california,
892,570033062202863616,negative,1.0,Lost Luggage,0.6512,United,,throthra,,2,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?,,2015-02-23 17:30:47 -0800,,
893,570031379456643072,positive,1.0,,,United,,goodenufmother,,1,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother,,2015-02-23 17:24:06 -0800,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
894,570031098513592320,negative,1.0,Lost Luggage,1.0,United,,tpensari,,0,@united where's my damn bag??,,2015-02-23 17:22:59 -0800,,
895,570031016800161792,negative,1.0,Lost Luggage,1.0,United,,tpensari,,0,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!,,2015-02-23 17:22:39 -0800,,
896,570030715900792832,neutral,1.0,,,United,,AlexanderKrach,,0,@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.,,2015-02-23 17:21:27 -0800,,Pacific Time (US & Canada)
897,570027321178099712,neutral,0.6479,,0.0,United,,startupstella,,0,@united how is Mexico not international from the us?,,2015-02-23 17:07:58 -0800,"Chicago, IL",Central Time (US & Canada)
898,570026514923675648,negative,1.0,Customer Service Issue,0.3639,United,,tpensari,,0,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared,,2015-02-23 17:04:46 -0800,,
899,570024703256956929,negative,1.0,Flight Attendant Complaints,0.6634,United,,gregriv,,0,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?,,2015-02-23 16:57:34 -0800,"Cleveland, OH",
900,570023321904943105,negative,1.0,Cancelled Flight,0.6669,United,,whitterbug,,0,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS,,2015-02-23 16:52:05 -0800,"Houston, TX",Central Time (US & Canada)
901,570023232851419136,negative,1.0,Customer Service Issue,0.6816,United,,gregriv,,1,@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??,,2015-02-23 16:51:43 -0800,"Cleveland, OH",
902,570023071698055168,negative,0.6774,Bad Flight,0.3441,United,,nbhdsheila,,0,@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.,,2015-02-23 16:51:05 -0800,Boston,Eastern Time (US & Canada)
903,570022715072983041,negative,1.0,Cancelled Flight,0.3603,United,,Apollochplayers,,1,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS,,2015-02-23 16:49:40 -0800,"Houston, TX",
904,570022372901847042,neutral,0.3435,,0.0,United,,goodenufmother,,0,Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY,,2015-02-23 16:48:18 -0800,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
905,570022345424834560,negative,1.0,Late Flight,0.6559,United,,hefeman,,0,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.,,2015-02-23 16:48:12 -0800,Austin,Central Time (US & Canada)
906,570021376024813568,neutral,0.6788,,0.0,United,,goodenufmother,,0,@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere,,2015-02-23 16:44:21 -0800,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
907,570021075355963392,negative,0.6803,Customer Service Issue,0.6803,United,,bartha75,,0,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.","[0.0, 0.0]",2015-02-23 16:43:09 -0800,san diego,
908,570020852210774016,positive,1.0,,,United,,jalvich,,0,@united thank you. I flew into Newark from Vail/Eagle.,,2015-02-23 16:42:16 -0800,,Eastern Time (US & Canada)
909,570020275150049281,negative,0.6914,Customer Service Issue,0.3704,United,,bartha75,,0,@united  i have a weekend of dealing with your company that would say otherwise.,"[0.0, 0.0]",2015-02-23 16:39:58 -0800,san diego,
910,570019785788022785,negative,1.0,Bad Flight,0.352,United,,goodenufmother,,0,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother,,2015-02-23 16:38:02 -0800,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
911,570019476235788288,negative,1.0,Lost Luggage,0.366,United,,jalvich,,0,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.",,2015-02-23 16:36:48 -0800,,Eastern Time (US & Canada)
912,570018445695148033,negative,1.0,Customer Service Issue,0.6559999999999999,United,,tpensari,,0,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver,,2015-02-23 16:32:42 -0800,,
913,570018278946394112,neutral,0.6557,,,United,,lovejodierose,,0,@united please upload the March on-demand entertainment listing on your website! ✈️,,2015-02-23 16:32:02 -0800,"melbourne, australia",London
914,570018079993937920,negative,0.6482,Customer Service Issue,0.3294,United,,CharlieGMoney,,1,@united So you are inadequate by accident?,"[40.68545235, -74.18374208]",2015-02-23 16:31:15 -0800,"Chicago, IL",
915,570016325667557376,positive,1.0,,,United,,RockinMikeW,,0,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3,,2015-02-23 16:24:17 -0800,,
916,570016198747758593,positive,1.0,,,United,,MirandaAtx,,0,@united Thank you for responding so quickly with a helpful tool! @dustyob,,2015-02-23 16:23:46 -0800,"Houston, TX",Central Time (US & Canada)
917,570016052895092736,negative,1.0,Customer Service Issue,0.6566,United,,tclarktweets,,0,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN,,2015-02-23 16:23:12 -0800,"San Francisco, CA ",
918,570014689322643456,negative,1.0,Flight Attendant Complaints,0.6551,United,,CengageTeamUP,,1,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR,,2015-02-23 16:17:46 -0800,,Eastern Time (US & Canada)
919,570014406320517120,negative,1.0,Bad Flight,0.6656,United,,brooklyn_dodger,,0,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd,,2015-02-23 16:16:39 -0800,Brooklyn,Eastern Time (US & Canada)
920,570014190498287616,negative,1.0,Customer Service Issue,0.6726,United,,SmartBlondeSolu,,0,@united ...and when that doesn't work...,,2015-02-23 16:15:48 -0800,"Fort Worth, Texas",Central Time (US & Canada)
921,570012706704662528,neutral,0.6511,,0.0,United,,koploperfan1992,,0,"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now","[51.3228181, 5.3576138]",2015-02-23 16:09:54 -0800,Winterfell,
922,570011505237716993,negative,1.0,Flight Booking Problems,1.0,United,,frqnttraveler,,0,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.,,2015-02-23 16:05:07 -0800,california,
923,570011417249759233,negative,0.7083,Lost Luggage,0.375,United,,jalvich,,0,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.",,2015-02-23 16:04:46 -0800,,Eastern Time (US & Canada)
924,570010976608780288,negative,1.0,Lost Luggage,0.6667,United,,MikeShor,,0,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.,,2015-02-23 16:03:01 -0800,"Coventry, Connecticut",Eastern Time (US & Canada)
925,570009743160254464,neutral,1.0,,,United,,SmartBlondeSolu,,0,@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!,,2015-02-23 15:58:07 -0800,"Fort Worth, Texas",Central Time (US & Canada)
926,570009034385805312,neutral,0.6832,,,United,,family6travels,,0,@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️,,2015-02-23 15:55:18 -0800,,
927,570008443626647552,negative,1.0,Can't Tell,0.3477,United,,kabell87,,0,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,,2015-02-23 15:52:57 -0800,,
928,570007003659149312,neutral,0.6612,,0.0,United,,JawnRedcorn,,0,@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.,,2015-02-23 15:47:14 -0800,Ausvegas,Central Time (US & Canada)
929,570005000643956736,negative,1.0,Lost Luggage,1.0,United,,mattscottcrum,,0,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.,,2015-02-23 15:39:16 -0800,"Nashville, TN",Mountain Time (US & Canada)
930,570004899234074624,negative,1.0,Bad Flight,1.0,United,,ganteisan,,0,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!",,2015-02-23 15:38:52 -0800,"Santiago, Chile",Santiago
931,570004470370676737,neutral,1.0,,,United,,family6travels,,0,@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?,,2015-02-23 15:37:10 -0800,,
932,570004247586013184,negative,1.0,Customer Service Issue,0.6697,United,,BrittanyWolgast,,0,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.,,2015-02-23 15:36:17 -0800,,Central Time (US & Canada)
933,570003828658950145,positive,0.6682,,0.0,United,,ryanaround,,0,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.,,2015-02-23 15:34:37 -0800,San Francisco,Pacific Time (US & Canada)
934,570002454839820288,negative,1.0,Flight Booking Problems,0.355,United,,aliasboogie,,0,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.,,2015-02-23 15:29:10 -0800,"New York City, NY",Eastern Time (US & Canada)
935,570002150115254272,negative,1.0,Customer Service Issue,0.6466,United,,aliasboogie,,0,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change",,2015-02-23 15:27:57 -0800,"New York City, NY",Eastern Time (US & Canada)
936,570001906199887872,negative,0.6558,Can't Tell,0.356,United,,AaronGirson,,0,@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways,"[26.07324041, -80.14510971]",2015-02-23 15:26:59 -0800,,
937,570000614794489856,negative,0.7008,Can't Tell,0.7008,United,,aliasboogie,,0,@United never heard of this? http://t.co/QDebyaHqfM,,2015-02-23 15:21:51 -0800,"New York City, NY",Eastern Time (US & Canada)
938,570000364692484099,negative,1.0,Flight Booking Problems,0.6629999999999999,United,,rodneyondrums,,0,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?",,2015-02-23 15:20:51 -0800,All over the damn place.,Quito
939,570000287080951808,negative,1.0,Cancelled Flight,0.6566,United,,MirandaAtx,,0,@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s,,2015-02-23 15:20:33 -0800,"Houston, TX",Central Time (US & Canada)
940,569999790328541184,negative,1.0,Flight Attendant Complaints,0.6629999999999999,United,,aliasboogie,,0,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.,,2015-02-23 15:18:34 -0800,"New York City, NY",Eastern Time (US & Canada)
941,569999614624927744,positive,0.6741,,0.0,United,,aliasboogie,,0,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs,,2015-02-23 15:17:52 -0800,"New York City, NY",Eastern Time (US & Canada)
942,569999529677852672,negative,1.0,Customer Service Issue,1.0,United,,zaudrey,,0,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable,,2015-02-23 15:17:32 -0800,,Pacific Time (US & Canada)
943,569998289447354371,negative,1.0,Flight Attendant Complaints,0.6753,United,,jasonpblakey,,0,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.,"[40.69943599, -74.17868875]",2015-02-23 15:12:36 -0800,,London
944,569997351412228097,negative,1.0,Cancelled Flight,0.3442,United,,_Emilky_,,0,"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines",,2015-02-23 15:08:53 -0800,"Liverpool, UK",London
945,569996897009717248,negative,1.0,Customer Service Issue,0.6354,United,,hangsf,,0,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!,,2015-02-23 15:07:04 -0800,"San Francisco, California, USA",Alaska
946,569995961570856960,negative,1.0,Customer Service Issue,1.0,United,,AaronGirson,,0,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver,"[26.07694041, -80.13546475]",2015-02-23 15:03:21 -0800,,
947,569995897234288640,negative,0.688,Can't Tell,0.688,United,,mjc_collins,,1,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.",,2015-02-23 15:03:06 -0800,,
948,569995706909503488,positive,1.0,,,United,,TuraOntheroad,,0,@united Thank you!,,2015-02-23 15:02:21 -0800,Brooklyn,Pacific Time (US & Canada)
949,569993952469880832,neutral,0.6742,,0.0,United,,MisterDJW,,0,@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.,,2015-02-23 14:55:22 -0800,,
950,569993782311198720,positive,1.0,,,United,,peoplesavvy,,0,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,,2015-02-23 14:54:42 -0800,,
951,569992543875653633,neutral,1.0,,,United,,jbuhl35,,0,"@united yes, after this awful weather it appears I can get home",,2015-02-23 14:49:47 -0800,"Washington, DC",Atlantic Time (Canada)
952,569991606385967107,negative,1.0,Customer Service Issue,1.0,United,,jasonpblakey,,0,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,"[40.6992418, -74.17884798]",2015-02-23 14:46:03 -0800,,London
953,569991529764409344,negative,1.0,Bad Flight,0.6778,United,,ishowman,,0,@united Lovely new plane from LGA to ORD but no power outlets?,,2015-02-23 14:45:45 -0800,New York,London
954,569989661713666049,negative,0.6337,Lost Luggage,0.3334,United,,rhyminanstealin,,0,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?",,2015-02-23 14:38:19 -0800,"Washington, DC",Central Time (US & Canada)
955,569989557644623875,negative,1.0,Cancelled Flight,0.6512,United,,rhyminanstealin,,0,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!,,2015-02-23 14:37:55 -0800,"Washington, DC",Central Time (US & Canada)
956,569989416426434560,neutral,1.0,,,United,,colbycaterina,,0,@united the person is currently bettween gates 71A and 73 in LAX,,2015-02-23 14:37:21 -0800,lalaland,Eastern Time (US & Canada)
957,569989291188695040,negative,1.0,Flight Attendant Complaints,0.7067,United,,colbycaterina,,0,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet,,2015-02-23 14:36:51 -0800,lalaland,Eastern Time (US & Canada)
958,569989178651508737,negative,1.0,Can't Tell,1.0,United,,eadonjacobs,,0,"@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you.",,2015-02-23 14:36:24 -0800,san francisco,Arizona
959,569989023478841345,neutral,0.7059,,0.0,United,,cameronsmith17,,0,@united thank you for the quick response but I cannot dm you until you follow me as well,,2015-02-23 14:35:47 -0800,,Mountain Time (US & Canada)
960,569988839919394816,negative,0.6468,Can't Tell,0.6468,United,,colbycaterina,,0,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472,,2015-02-23 14:35:03 -0800,lalaland,Eastern Time (US & Canada)
961,569988785330479104,neutral,1.0,,,United,,colbycaterina,,0,"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on",,2015-02-23 14:34:50 -0800,lalaland,Eastern Time (US & Canada)
962,569988762085806081,negative,1.0,Customer Service Issue,0.6737,United,,mironovich,,0,@united I did... no response back,,2015-02-23 14:34:45 -0800,"Morristown, nj",Eastern Time (US & Canada)
963,569988297633583104,negative,1.0,Customer Service Issue,1.0,United,,KelliZink,,0,@united this is atrocious customer service.,,2015-02-23 14:32:54 -0800,Chicago & traveling the world,Central Time (US & Canada)
964,569988078015815680,neutral,1.0,,,United,,Portal_Aviacion,,0,"@United will not have to honor absurdly low mistake fares.
http://t.co/2Z3Jv73IlW vía @usatoday",,2015-02-23 14:32:02 -0800,Madrid (Spain),Madrid
965,569988061150359552,negative,1.0,Late Flight,1.0,United,,kachampney,,0,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,,2015-02-23 14:31:58 -0800,"Killington, Vt",
966,569987348772950016,negative,1.0,Cancelled Flight,0.65,United,,KelliZink,,0,@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?,,2015-02-23 14:29:08 -0800,Chicago & traveling the world,Central Time (US & Canada)
967,569986029463011328,negative,1.0,Customer Service Issue,1.0,United,,dfpietra,,0,@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology,,2015-02-23 14:23:53 -0800,"West Hollywood, CA",
968,569984791107338240,neutral,0.6825,,,United,,RoatanGallery,,0,"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?",,2015-02-23 14:18:58 -0800,"Roatan, Islas de la Bahia",Eastern Time (US & Canada)
969,569984785860464640,negative,1.0,Lost Luggage,1.0,United,,Margo_Rae,,0,@united of course I did. The bag should be here by now :( #frustrated,"[28.62111274, -81.29294408]",2015-02-23 14:18:57 -0800,,Eastern Time (US & Canada)
970,569983990683148288,negative,1.0,Can't Tell,1.0,United,,ousoonerfanatic,,0,@united you are the worst. I will avoid you like the plague.,,2015-02-23 14:15:47 -0800,"Semiahmoo, WA Soonerland",Pacific Time (US & Canada)
971,569983826245496832,negative,1.0,Can't Tell,1.0,United,,Mr_RHolmes,,0,@united is the worst airline in the world.,,2015-02-23 14:15:08 -0800,"Austin, TX (Easton, PA born)",Eastern Time (US & Canada)
972,569983375584272384,negative,1.0,Customer Service Issue,0.6526,United,,ryanaround,,0,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.,,2015-02-23 14:13:21 -0800,San Francisco,Pacific Time (US & Canada)
973,569983149028962304,negative,1.0,Customer Service Issue,0.3507,United,,ryanaround,,0,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.,,2015-02-23 14:12:27 -0800,San Francisco,Pacific Time (US & Canada)
974,569982678558048256,negative,1.0,Can't Tell,0.6778,United,,cameronsmith17,,0,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",,2015-02-23 14:10:34 -0800,,Mountain Time (US & Canada)
975,569982327654383616,negative,1.0,Can't Tell,1.0,United,,artistanxiety,,0,@united I will but right now I'm to angry,,2015-02-23 14:09:11 -0800,Punk is the preacher.,Arizona
976,569981034110050305,negative,1.0,Can't Tell,1.0,United,,jasonpblakey,,0,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines,"[40.69814396, -74.17906717]",2015-02-23 14:04:02 -0800,,London
977,569980415919853569,negative,1.0,Can't Tell,0.6659999999999999,United,,franciscogonima,,0,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail,"[39.85790482, -104.67039013]",2015-02-23 14:01:35 -0800,"San Antonio, Texas",Central Time (US & Canada)
978,569980177247285249,negative,1.0,Bad Flight,0.3529,United,,SamuelSitt,,0,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair,,2015-02-23 14:00:38 -0800,"Eatontown, NJ",Eastern Time (US & Canada)
979,569979566279626752,negative,1.0,longlines,0.6668,United,,franciscogonima,,0,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around","[39.85799572, -104.67056217]",2015-02-23 13:58:12 -0800,"San Antonio, Texas",Central Time (US & Canada)
980,569979211722596353,negative,1.0,Can't Tell,0.6804,United,,CoffeeCult448,,0,@united I think DM would be better,,2015-02-23 13:56:48 -0800,Buffalo/Oakland/Savannah/Ire,
981,569977492720779264,negative,1.0,Late Flight,1.0,United,,pjmartin44,,0,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly,,2015-02-23 13:49:58 -0800,,Eastern Time (US & Canada)
982,569976426163777536,negative,1.0,Lost Luggage,1.0,United,,tiffy_mac,,0,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....,,2015-02-23 13:45:44 -0800,"Brighton, UK
",
983,569976131748823040,negative,1.0,Late Flight,0.6625,United,,pjmartin44,,0,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly,,2015-02-23 13:44:34 -0800,,Eastern Time (US & Canada)
984,569976114124349440,negative,1.0,Lost Luggage,0.657,United,,kevinforgoogle,,0,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..,,2015-02-23 13:44:29 -0800,"San Francisco, CA",
985,569974772551032832,negative,0.6625,Can't Tell,0.3593,United,,laarsNL,,0,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again,,2015-02-23 13:39:10 -0800,"Rotterdam, the Netherlands",Amsterdam
986,569973683466272768,negative,1.0,Late Flight,0.627,United,,dfpietra,,0,@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst,,2015-02-23 13:34:50 -0800,"West Hollywood, CA",
987,569973088076460032,negative,1.0,Flight Attendant Complaints,0.3416,United,,cristobalwong,,1,@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable,,2015-02-23 13:32:28 -0800,San Francisco Bay Area,
988,569972884052930560,neutral,0.679,,,United,,twohlix,,0,@united done,,2015-02-23 13:31:39 -0800,"Washington, DC",Eastern Time (US & Canada)
989,569972097453137920,neutral,0.335,,0.0,United,,cristobalwong,,0,"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.",,2015-02-23 13:28:32 -0800,San Francisco Bay Area,
990,569972073201688576,negative,1.0,Late Flight,1.0,United,,jcbtdd,,0,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home,,2015-02-23 13:28:26 -0800,"Swooning in New York, New York",Eastern Time (US & Canada)
991,569972039844438016,negative,1.0,Flight Attendant Complaints,0.6632,United,,xRaeCatherine,,0,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.",,2015-02-23 13:28:18 -0800,,
992,569971648876584960,negative,1.0,Can't Tell,0.6633,United,,bartha75,,0,"@united  found a group of people who actually hates people more than ISIS, thats right United Airlines.","[0.0, 0.0]",2015-02-23 13:26:45 -0800,san diego,
993,569971394701873153,negative,0.6629999999999999,Customer Service Issue,0.3478,United,,TuraOntheroad,,0,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people",,2015-02-23 13:25:44 -0800,Brooklyn,Pacific Time (US & Canada)
994,569971033182048256,positive,0.6534,,,United,,teamcrafty,,0,@united thank you,,2015-02-23 13:24:18 -0800,Grand Rapids,Quito
995,569970938525016065,negative,1.0,Late Flight,0.7065,United,,tbird12lv,,0,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.,,2015-02-23 13:23:55 -0800,Colorado,Mountain Time (US & Canada)
996,569970599377788928,negative,1.0,Late Flight,1.0,United,,cristobalwong,,0,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.",,2015-02-23 13:22:35 -0800,San Francisco Bay Area,
997,569970225443172353,negative,1.0,Customer Service Issue,0.6667,United,,itsmetsforme,,0,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!,,2015-02-23 13:21:05 -0800,mets hell,
998,569969999961391105,positive,0.6915,,,United,,swampynomo,,0,@united he has no priority and Iove it,,2015-02-23 13:20:12 -0800,NJ/NYC,Eastern Time (US & Canada)
999,569969952654028800,positive,1.0,,,United,,herma48852,,0,@united Pleased to be a Premier Platinum,,2015-02-23 13:20:00 -0800,,
1000,569969447764566016,negative,1.0,Lost Luggage,1.0,United,,PreyingMantis02,,1,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.,,2015-02-23 13:18:00 -0800,,
1001,569968282532315136,negative,0.6995,Can't Tell,0.6995,United,,scott_fitzy,,0,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",,2015-02-23 13:13:22 -0800,,Eastern Time (US & Canada)
1002,569967925416886273,negative,0.6703,Can't Tell,0.34,United,,simonroesner,,0,@united i think he actually did not like your screen  @campilley 😃😃😃,"[51.72050559, 8.72711201]",2015-02-23 13:11:57 -0800,,Athens
1003,569967850670018560,negative,1.0,Flight Attendant Complaints,0.3469,United,,cristobalwong,,1,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!,,2015-02-23 13:11:39 -0800,San Francisco Bay Area,
1004,569967848078090240,negative,1.0,Can't Tell,0.3845,United,,Jim_Rehbein,,0,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService,,2015-02-23 13:11:39 -0800,"Ottawa, Ontario",Eastern Time (US & Canada)
1005,569967841727942657,neutral,1.0,,,United,,DavidAlfieWard,,0,"@united hi guys, do you have a general enquires email address please? Thanks David.",,2015-02-23 13:11:37 -0800,London UK & USA,
1006,569967632868188160,negative,1.0,Customer Service Issue,0.6675,United,,TheJessicaKill,,0,@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.,"[0.0, 0.0]",2015-02-23 13:10:47 -0800,Vancouver/Beverly Hills,Pacific Time (US & Canada)
1007,569967493487292416,negative,1.0,Late Flight,1.0,United,,hooton,,0,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?,,2015-02-23 13:10:14 -0800,"Little Rock, AR",Central Time (US & Canada)
1008,569967305859293184,negative,1.0,Cancelled Flight,1.0,United,,KeamBleam,,0,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.,,2015-02-23 13:09:29 -0800,"Harlem, NYC",Eastern Time (US & Canada)
1009,569967197478526976,negative,1.0,Can't Tell,0.6497,United,,aliasboogie,,0,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.,,2015-02-23 13:09:04 -0800,"New York City, NY",Eastern Time (US & Canada)
1010,569966909019398144,negative,1.0,Customer Service Issue,1.0,United,,teamcrafty,,0,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?,,2015-02-23 13:07:55 -0800,Grand Rapids,Quito
1011,569966609080586240,positive,1.0,,,United,,TRUU_Tall,,0,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”,,2015-02-23 13:06:43 -0800,IL,
1012,569966563245367297,negative,0.6939,Cancelled Flight,0.3571,United,,Jim_Rehbein,,0,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER,,2015-02-23 13:06:32 -0800,"Ottawa, Ontario",Eastern Time (US & Canada)
1013,569966422744395776,neutral,1.0,,,United,,RoatanGallery,,0,"@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?",,2015-02-23 13:05:59 -0800,"Roatan, Islas de la Bahia",Eastern Time (US & Canada)
1014,569965494519734272,positive,0.6625,,0.0,United,,fredcarlton,,0,@united thanks for listening! I definitely was not the only person in line who thought it was absurd.,,2015-02-23 13:02:17 -0800,,Pacific Time (US & Canada)
1015,569964915710038016,negative,1.0,Late Flight,1.0,United,,cristobalwong,,1,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb,,2015-02-23 12:59:59 -0800,San Francisco Bay Area,
1016,569964888870793216,negative,0.649,Flight Attendant Complaints,0.649,United,,lisaboban,,0,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.",,2015-02-23 12:59:53 -0800,Indiana,
1017,569964582606934016,negative,1.0,Can't Tell,0.3389,United,,politicsci,,0,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited,,2015-02-23 12:58:40 -0800,,
1018,569963935429824512,negative,1.0,Can't Tell,0.3513,United,,segallsays,,0,@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,"[29.7420124, -95.5606921]",2015-02-23 12:56:06 -0800,"Houston, TX",America/Chicago
1019,569963645402099712,negative,1.0,Customer Service Issue,1.0,United,,GeorgeMcflyOG,,0,@United blocked me from DM'ing them because they would rather I complain about them in a public forum,,2015-02-23 12:54:57 -0800,NJ ,Eastern Time (US & Canada)
1020,569962873209937920,positive,0.6729,,,United,,CigarNate,,0,@united ok. I just submitted. Thanks for the opportunity to give feedback.,,2015-02-23 12:51:53 -0800,"Nashville, TN",Central Time (US & Canada)
1021,569962245620248576,positive,1.0,,,United,,ericsimmerman,,0,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!,,2015-02-23 12:49:23 -0800,Washington DC,
1022,569961695835267073,positive,0.6346,,,United,,medictom,,0,"@united I will, as soon as I am done with my article.  Thanks!  ~Tom",,2015-02-23 12:47:12 -0800,"Brunswick, Ohio",Eastern Time (US & Canada)
1023,569961410161192960,negative,1.0,Flight Booking Problems,1.0,United,,GalbraithPeter,,0,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.,,2015-02-23 12:46:04 -0800,"Kingston, Ontario",Central Time (US & Canada)
1024,569961203197325312,negative,1.0,Lost Luggage,0.6875,United,,twohlix,,1,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?,,2015-02-23 12:45:14 -0800,"Washington, DC",Eastern Time (US & Canada)
1025,569960988499275776,negative,1.0,Flight Booking Problems,0.6632,United,,berr_a,,0,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston,,2015-02-23 12:44:23 -0800,,
1026,569960440438099969,negative,1.0,Lost Luggage,0.6562,United,,xThePro,,0,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.,,2015-02-23 12:42:13 -0800,with my brothers,Mountain Time (US & Canada)
1027,569960311022850048,negative,1.0,Bad Flight,0.3612,United,,bdhowald,,0,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.","[40.6875448, -74.17714813]",2015-02-23 12:41:42 -0800,"New York, NY",Eastern Time (US & Canada)
1028,569960085654364160,negative,1.0,Flight Attendant Complaints,0.6782,United,,aliasboogie,,3,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.,,2015-02-23 12:40:48 -0800,"New York City, NY",Eastern Time (US & Canada)
1029,569960080734490624,negative,1.0,Flight Booking Problems,0.3526,United,,Nupe588,,0,"@united I'm rebooked now, but the line was 300 people deep.",,2015-02-23 12:40:47 -0800,,
1030,569958946636562433,neutral,0.6593,,,United,,davedittrich,,0,.@united For those playing along at home: http://t.co/2b4bDTldX2,,2015-02-23 12:36:16 -0800,,Pacific Time (US & Canada)
1031,569958935907733504,negative,1.0,longlines,0.3435,United,,jhclutter,,0,"@united @FlyEIA yes, they said it took more than an hour!",,2015-02-23 12:36:14 -0800,Atlanta,Brussels
1032,569958524270342144,negative,1.0,Can't Tell,0.6945,United,,nyc2theworld,,0,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.,,2015-02-23 12:34:36 -0800,One of the C-gates at EWR.,Eastern Time (US & Canada)
1033,569958247412723712,positive,1.0,,,United,,Lisa_Shaw777,,0,@united Ok thank again for your help!,,2015-02-23 12:33:30 -0800,Kona coast/Boston/Milan,Amsterdam
1034,569957240960094209,negative,1.0,Can't Tell,0.6919,United,,medictom,,0,@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx,,2015-02-23 12:29:30 -0800,"Brunswick, Ohio",Eastern Time (US & Canada)
1035,569957053432639488,neutral,0.6821,,0.0,United,,FlyEIA,,0,Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366,,2015-02-23 12:28:45 -0800,Edmonton International Airport,Mountain Time (US & Canada)
1036,569956446487642112,positive,0.643,,0.0,United,,jbuhl35,,0,@united flight 1491...plane from SFO to DEN is basically on time.,,2015-02-23 12:26:20 -0800,"Washington, DC",Atlantic Time (Canada)
1037,569956201934385152,positive,0.6627,,0.0,United,,HeyAileen,,0,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.,,2015-02-23 12:25:22 -0800,Oakland by way of Chicago,Central Time (US & Canada)
1038,569956192111316992,negative,1.0,Late Flight,1.0,United,,nfranco,,0,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns,,2015-02-23 12:25:20 -0800,,Pacific Time (US & Canada)
1039,569956115724660736,negative,1.0,Lost Luggage,1.0,United,,juangarcia202,,0,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD","[19.43493094, -99.18877967]",2015-02-23 12:25:01 -0800,Mexico City,
1040,569955602782236672,negative,1.0,Lost Luggage,1.0,United,,KeamBleam,,0,"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""",,2015-02-23 12:22:59 -0800,"Harlem, NYC",Eastern Time (US & Canada)
1041,569955551951622144,negative,0.6721,Customer Service Issue,0.6721,United,,underceg,,0,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.",,2015-02-23 12:22:47 -0800,San Francisco CA,Pacific Time (US & Canada)
1042,569955386914181121,negative,1.0,Flight Attendant Complaints,1.0,United,,godvertiser,,0,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.,,2015-02-23 12:22:08 -0800,"New Jersey, USA",Eastern Time (US & Canada)
1043,569954670006763520,negative,1.0,Customer Service Issue,1.0,United,,KateRChrisman,,0,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.",,2015-02-23 12:19:17 -0800,"Oakland, CA",
1044,569953988537249792,negative,0.6661,Late Flight,0.6661,United,,DianeReischling,,0,@united well that's big of you but I don't have terribly high expectations at this point.,,2015-02-23 12:16:34 -0800,,Pacific Time (US & Canada)
1045,569953683309514754,negative,1.0,Customer Service Issue,0.6633,United,,CarrieMantha,,0,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿,,2015-02-23 12:15:21 -0800,founder @IndiraCollection,
1046,569953575226310656,negative,0.6875,Customer Service Issue,0.3542,United,,spumilia,,0,"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not",,2015-02-23 12:14:56 -0800,,
1047,569953411988369408,positive,1.0,,,United,,JessicaLevin,,0,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.,,2015-02-23 12:14:17 -0800,"Edison, NJ",Eastern Time (US & Canada)
1048,569952718707687424,negative,0.6383,Cancelled Flight,0.3217,United,,Lisa_Shaw777,,0,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?",,2015-02-23 12:11:32 -0800,Kona coast/Boston/Milan,Amsterdam
1049,569952408450805760,negative,1.0,Customer Service Issue,1.0,United,,RonGaudelli,,0,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.,,2015-02-23 12:10:18 -0800,,Eastern Time (US & Canada)
1050,569951384390344704,negative,1.0,Late Flight,1.0,United,,MeganHolstein,,1,"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?",,2015-02-23 12:06:13 -0800,,
1051,569951321719091201,positive,0.3433,,0.0,United,,mfcompany,,0,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf...",,2015-02-23 12:05:58 -0800,Las Vegas,Eastern Time (US & Canada)
1052,569950450352414720,negative,1.0,Bad Flight,1.0,United,,segallsays,,0,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap,"[29.7421541, -95.5600896]",2015-02-23 12:02:31 -0800,"Houston, TX",America/Chicago
1053,569950355330506752,negative,1.0,Customer Service Issue,1.0,United,,KateRChrisman,,0,@united Nope - still no one helped me.  Giving up on united. #badservice,,2015-02-23 12:02:08 -0800,"Oakland, CA",
1054,569949439101546496,neutral,1.0,,,United,,judell,,0,"@united 8602947, jon at http://t.co/58tuTgli0D, thanks.",,2015-02-23 11:58:30 -0800,"Santa Rosa, CA",Eastern Time (US & Canada)
1055,569948910099308545,negative,1.0,Late Flight,0.3585,United,,nikitee94,,0,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.,,2015-02-23 11:56:23 -0800,"Long Island, NY",
1056,569947174571675648,negative,1.0,Customer Service Issue,1.0,United,,KateRChrisman,,0,@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful,,2015-02-23 11:49:30 -0800,"Oakland, CA",
1057,569946921265184768,negative,1.0,Late Flight,1.0,United,,ClarkeTheSpark,,0,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?,,2015-02-23 11:48:29 -0800,"Brighton, UK",
1058,569946703522091008,negative,1.0,Bad Flight,0.6883,United,,8629Fissile,,0,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!",,2015-02-23 11:47:37 -0800,,London
1059,569946571577536512,negative,1.0,Lost Luggage,0.6824,United,,sgad1983,,0,@united 45+ min at EWR baggage claim #stillnobags #ridiculous,,2015-02-23 11:47:06 -0800,,
1060,569945386569363456,neutral,0.7099,,,United,,momsgoodeats,,0,Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united,,2015-02-23 11:42:23 -0800,#Omaha ,Central Time (US & Canada)
1061,569945073611374592,neutral,0.6594,,0.0,United,,momsgoodeats,,0,But I don't see AA @united,,2015-02-23 11:41:09 -0800,#Omaha ,Central Time (US & Canada)
1062,569942888643227648,neutral,0.6461,,0.0,United,,8629Fissile,,0,@united Did you find out where it is? Thanks,,2015-02-23 11:32:28 -0800,,London
1063,569941617697644544,negative,1.0,Late Flight,0.6803,United,,katiedonohue,,0,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.","[41.97745295, -87.91025951]",2015-02-23 11:27:25 -0800,Washington D.C.,Eastern Time (US & Canada)
1064,569941082420568064,negative,1.0,Late Flight,1.0,United,,kennykhlee,,0,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j,,2015-02-23 11:25:17 -0800,San Francisco,Pacific Time (US & Canada)
1065,569940883975446528,negative,1.0,Late Flight,0.6867,United,,ejohnson329,,0,@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T,,2015-02-23 11:24:30 -0800,,Central Time (US & Canada)
1066,569939149756755968,positive,1.0,,,United,,roxymtjoy,,0,@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.,,2015-02-23 11:17:36 -0800,Pittsburgh area,Eastern Time (US & Canada)
1067,569938322161668096,negative,0.6671,Can't Tell,0.3651,United,,Austin_Grisham,,0,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early,,2015-02-23 11:14:19 -0800,PDX,Alaska
1068,569937806518169600,negative,0.6506,Can't Tell,0.3535,United,,Austin_Grisham,,0,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option,,2015-02-23 11:12:16 -0800,PDX,Alaska
1069,569937143314849792,negative,1.0,Damaged Luggage,0.665,United,,raulcordenillo,,0,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints","[41.97475934, -87.89040377]",2015-02-23 11:09:38 -0800,"Stockholm, Sweden ",Stockholm
1070,569936861398994945,negative,1.0,Customer Service Issue,0.6196,United,,underceg,,0,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?",,2015-02-23 11:08:31 -0800,San Francisco CA,Pacific Time (US & Canada)
1071,569936640669581313,positive,1.0,,,United,,koploperfan1992,,0,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE,"[51.322819, 5.3576218]",2015-02-23 11:07:38 -0800,Winterfell,
1072,569936580883783680,negative,0.6568,Can't Tell,0.3479,United,,raulcordenillo,,0,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better,"[41.97474769, -87.89039148]",2015-02-23 11:07:24 -0800,"Stockholm, Sweden ",Stockholm
1073,569936565138403328,negative,1.0,longlines,1.0,United,,Nupe588,,0,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ",,2015-02-23 11:07:20 -0800,,
1074,569936496284663809,negative,1.0,Late Flight,1.0,United,,docmartin_10,,0,"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.",,2015-02-23 11:07:04 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
1075,569936348217352194,negative,1.0,Cancelled Flight,1.0,United,,katiedonohue,,0,"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?","[41.97758466, -87.91065356]",2015-02-23 11:06:28 -0800,Washington D.C.,Eastern Time (US & Canada)
1076,569936273227427840,negative,1.0,Late Flight,0.6743,United,,docmartin_10,,0,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are",,2015-02-23 11:06:11 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
1077,569936062039986176,negative,1.0,Late Flight,1.0,United,,CowboyPharmD,,0,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit,,2015-02-23 11:05:20 -0800,Wherever I want to be ,Pacific Time (US & Canada)
1078,569936014094897152,negative,1.0,Bad Flight,0.6739,United,,docmartin_10,,0,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",,2015-02-23 11:05:09 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
1079,569935689292259328,positive,0.7,,,United,,franknoc,,0,@united ok thx!,,2015-02-23 11:03:51 -0800,,Arizona
1080,569935261947330560,neutral,0.6419,,0.0,United,,Lisa_Shaw777,,1,@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you,,2015-02-23 11:02:09 -0800,Kona coast/Boston/Milan,Amsterdam
1081,569935215654600705,negative,1.0,Flight Booking Problems,0.3602,United,,aminghadersohi,,0,@united go to hell,,2015-02-23 11:01:58 -0800,"San Francisco, CA",
1082,569935135132426240,negative,1.0,Bad Flight,1.0,United,,vancouverbrit,,0,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed",,2015-02-23 11:01:39 -0800,Vancouver BC,Pacific Time (US & Canada)
1083,569934069712052224,neutral,0.6566,,,United,,ADanaiBaker,,0,@united Definitely will!,,2015-02-23 10:57:25 -0800,,
1084,569933879299186688,negative,0.7058,Customer Service Issue,0.7058,United,,daesf,,0,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights,,2015-02-23 10:56:40 -0800,"SF, CA",Pacific Time (US & Canada)
1085,569933357515026432,negative,1.0,Cancelled Flight,0.6598,United,,peskyspoll,,0,"@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!","[29.98788997, -95.34470061]",2015-02-23 10:54:35 -0800,,Pacific Time (US & Canada)
1086,569932669288652800,positive,1.0,,,United,,CaroDavis2012,,0,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.,,2015-02-23 10:51:51 -0800,Scotland,
1087,569931716049154051,positive,1.0,,,United,,roxymtjoy,,0,@united counter agents at RDU deserve a medal. #thankyou,,2015-02-23 10:48:04 -0800,Pittsburgh area,Eastern Time (US & Canada)
1088,569931387073105920,negative,1.0,Lost Luggage,1.0,United,,BeyondBlunt,,0,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.,,2015-02-23 10:46:46 -0800,New York ,Eastern Time (US & Canada)
1089,569930942833258496,negative,1.0,Flight Attendant Complaints,0.6467,United,,lisaboban,,0,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!,,2015-02-23 10:45:00 -0800,Indiana,
1090,569930630059974656,positive,1.0,,,United,,tmarsh83,,0,@united thank you. Literally called for preboarding as I ran up.,,2015-02-23 10:43:45 -0800,"NEIN, London, or Maui. ",
1091,569930577643769856,negative,1.0,Customer Service Issue,0.3587,United,,GalbraithPeter,,0,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,,2015-02-23 10:43:33 -0800,"Kingston, Ontario",Central Time (US & Canada)
1092,569929653730840577,negative,1.0,longlines,0.6667,United,,jwints,,0,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse",,2015-02-23 10:39:52 -0800,"Ottawa, Ontario",Pacific Time (US & Canada)
1093,569929187101966336,positive,0.6809,,,United,,CaroDavis2012,,0,@united that's brilliant Thankyou so much. Is it classed as part of carryon?,,2015-02-23 10:38:01 -0800,Scotland,
1094,569928758024667137,neutral,1.0,,,United,,tmarsh83,,0,@united what gate is ua5396 leaving from?,,2015-02-23 10:36:19 -0800,"NEIN, London, or Maui. ",
1095,569928724147077120,positive,1.0,,,United,,hart0277,,0,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me,,2015-02-23 10:36:11 -0800,Chicago,
1096,569928552621182976,negative,1.0,Cancelled Flight,1.0,United,,sarahali,,0,@united we've been here since 3am and you've Cancelled Flightled our flight twice,,2015-02-23 10:35:30 -0800,,
1097,569928419435286528,negative,1.0,Cancelled Flight,1.0,United,,tmarsh83,,0,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396,,2015-02-23 10:34:58 -0800,"NEIN, London, or Maui. ",
1098,569928277613256704,negative,1.0,Late Flight,1.0,United,,tmarsh83,,0,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.,,2015-02-23 10:34:24 -0800,"NEIN, London, or Maui. ",
1099,569928034171498496,negative,0.6775,Customer Service Issue,0.3513,United,,EnriqueGtz_,,0,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK,,2015-02-23 10:33:26 -0800,Mexico City,Central Time (US & Canada)
1100,569927842173050881,neutral,0.3603,,0.0,United,,aleciamastin,,0,@united fails again. @SouthwestAir saves the day.,,2015-02-23 10:32:40 -0800,"St. Louis, MO",Central Time (US & Canada)
1101,569927837601402880,negative,1.0,Late Flight,1.0,United,,tmarsh83,,0,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight,,2015-02-23 10:32:39 -0800,"NEIN, London, or Maui. ",
1102,569927630469894144,negative,1.0,Customer Service Issue,1.0,United,,pamdelaney585,,0,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.,,2015-02-23 10:31:50 -0800,"Rochester, NY",Eastern Time (US & Canada)
1103,569927263040315392,positive,0.6349,,0.0,United,,gwen1013,,0,@united Great! I'm ready to go home.,,2015-02-23 10:30:22 -0800,"New Haven, CT",
1104,569926124488118272,positive,1.0,,,United,,mydulcebella,,0,@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail,,2015-02-23 10:25:51 -0800,Pennsylvania,Eastern Time (US & Canada)
1105,569925614100189186,neutral,1.0,,,United,,CaroDavis2012,,0,@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?,,2015-02-23 10:23:49 -0800,Scotland,
1106,569925612069998593,negative,0.6995,Can't Tell,0.6995,United,,darrellwhitelaw,,0,@united noooooooooooooooooooooope.,"[45.52146907, -122.69810485]",2015-02-23 10:23:49 -0800,"SF mostly, NYC & London often.",Central Time (US & Canada)
1107,569924355011932162,negative,1.0,Cancelled Flight,1.0,United,,VictoriaBCToday,,2,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.",,2015-02-23 10:18:49 -0800,Downtown Victoria,Pacific Time (US & Canada)
1108,569924201559293952,positive,1.0,,,United,,2cJustice4all,,0,@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.,,2015-02-23 10:18:12 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
1109,569923809634947072,neutral,1.0,,,United,,jcmpaz,,0,"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?",,2015-02-23 10:16:39 -0800,"Cali,Colombia",
1110,569923507263557632,positive,0.6704,,,United,,Lisa_Shaw777,,0,@united Thank you! You need to follow back tho otherwise I can't DM you. X,,2015-02-23 10:15:27 -0800,Kona coast/Boston/Milan,Amsterdam
1111,569923045571350528,negative,1.0,Flight Attendant Complaints,0.6588,United,,brianaverna,,0,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people",,2015-02-23 10:13:37 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
1112,569922973798420480,neutral,1.0,,,United,,mechv1963,,0,"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3",,2015-02-23 10:13:20 -0800,"East Coast, US ",
1113,569922853266694145,negative,1.0,Can't Tell,0.654,United,,2cJustice4all,,0,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,,2015-02-23 10:12:51 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
1114,569922837353402368,positive,0.3586,,0.0,United,,iworkinsmm,,0,@united Just sent! Thanks :),,2015-02-23 10:12:47 -0800,Los Angeles,Pacific Time (US & Canada)
1115,569922639185072129,negative,1.0,Late Flight,0.6827,United,,krissy_missylg,,0,@united already missed  connection ugh,,2015-02-23 10:12:00 -0800,,
1116,569922479734595586,negative,0.7,Can't Tell,0.3705,United,,2cJustice4all,,0,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.",,2015-02-23 10:11:22 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
1117,569922214255919105,negative,1.0,Customer Service Issue,0.6613,United,,raulcordenillo,,1,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!,"[41.97495038, -87.89005988]",2015-02-23 10:10:19 -0800,"Stockholm, Sweden ",Stockholm
1118,569922145264009216,negative,1.0,Can't Tell,0.356,United,,brianaverna,,0,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.,,2015-02-23 10:10:02 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
1119,569921652374577153,negative,0.6768,Late Flight,0.6768,United,,brianaverna,,0,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour,,2015-02-23 10:08:05 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
1120,569921309439709184,negative,1.0,Bad Flight,0.69,United,,JMS2802,,0,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.,,2015-02-23 10:06:43 -0800,,
1121,569920760522764288,negative,1.0,Late Flight,1.0,United,,chefpaulcia,,0,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again,,2015-02-23 10:04:32 -0800,,Central Time (US & Canada)
1122,569920661642088448,negative,1.0,Can't Tell,0.6732,United,,_mhertz,,1,@united you're the reason this whole travel experience has been a nightmare,,2015-02-23 10:04:09 -0800,,Pacific Time (US & Canada)
1123,569920593597894657,negative,1.0,Customer Service Issue,0.6906,United,,_mhertz,,1,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve,,2015-02-23 10:03:52 -0800,,Pacific Time (US & Canada)
1124,569920508923215872,negative,0.679,Can't Tell,0.679,United,,_mhertz,,1,@united that's not even an apology,,2015-02-23 10:03:32 -0800,,Pacific Time (US & Canada)
1125,569920406737432577,negative,1.0,Bad Flight,0.6594,United,,_mhertz,,1,@united that's cool - now what?,,2015-02-23 10:03:08 -0800,,Pacific Time (US & Canada)
1126,569919610025152512,negative,1.0,Customer Service Issue,0.6702,United,,JMS2802,,0,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...,,2015-02-23 09:59:58 -0800,,
1127,569919020784185344,negative,1.0,Flight Attendant Complaints,0.6854,United,,DianeReischling,,0,"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv",,2015-02-23 09:57:37 -0800,,Pacific Time (US & Canada)
1128,569918932116643841,neutral,0.7047,,0.0,United,,iworkinsmm,,0,@United are you able to see if there are seats open on another flight??,,2015-02-23 09:57:16 -0800,Los Angeles,Pacific Time (US & Canada)
1129,569918918602547200,negative,0.6421,Late Flight,0.6421,United,,BossDDS,,0,@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.,,2015-02-23 09:57:13 -0800,"North Suburbs, IL  (Chicago)",Central Time (US & Canada)
1130,569918466821459968,negative,0.7259,Can't Tell,0.3705,United,,ADanaiBaker,,0,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room",,2015-02-23 09:55:25 -0800,,
1131,569918449121673216,negative,1.0,Can't Tell,0.6421,United,,fdashev,,0,"@united Either is fine. However, plundering my hard-earned dollars is not fine.",,2015-02-23 09:55:21 -0800,"Pittsburgh, PA",
1132,569918327767879680,neutral,0.6911,,0.0,United,,GuruOfGanja,,0,@united @retailbagholder hahaha. At least they gave u a refund.,,2015-02-23 09:54:52 -0800,,
1133,569918026918727680,negative,1.0,Cancelled Flight,1.0,United,,VictoriaBCToday,,1,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?",,2015-02-23 09:53:40 -0800,Downtown Victoria,Pacific Time (US & Canada)
1134,569917363891499008,negative,1.0,Bad Flight,0.6731,United,,DianeReischling,,1,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING",,2015-02-23 09:51:02 -0800,,Pacific Time (US & Canada)
1135,569916731595972608,negative,1.0,Cancelled Flight,1.0,United,,patlee,,0,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?,"[0.0, 0.0]",2015-02-23 09:48:32 -0800,"Bay Area, CA",Pacific Time (US & Canada)
1136,569916555154169856,negative,0.6446,Bad Flight,0.3438,United,,mfsanders,,0,"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!",,2015-02-23 09:47:49 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
1137,569916324471828481,negative,1.0,Customer Service Issue,0.3579,United,,therealdavidsoo,,0,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice",,2015-02-23 09:46:54 -0800,"Toronto, Canada",Eastern Time (US & Canada)
1138,569916152283041792,negative,0.6669,Can't Tell,0.3546,United,,fdashev,,0,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981",,2015-02-23 09:46:13 -0800,"Pittsburgh, PA",
1139,569915992303730689,negative,1.0,Customer Service Issue,1.0,United,,sbanoub,,1,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!,,2015-02-23 09:45:35 -0800,"ÜT: 34.078171,-118.285555",Pacific Time (US & Canada)
1140,569915643094396929,negative,1.0,Can't Tell,0.6885,United,,sbanoub,,0,"@united
You really know how to piss people off. Your Farelock option is fake!",,2015-02-23 09:44:12 -0800,"ÜT: 34.078171,-118.285555",Pacific Time (US & Canada)
1141,569915610890547200,negative,1.0,Late Flight,1.0,United,,DianeReischling,,0,"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care.",,2015-02-23 09:44:04 -0800,,Pacific Time (US & Canada)
1142,569915576862183425,negative,1.0,Flight Booking Problems,0.6619,United,,docmartin_10,,0,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔,,2015-02-23 09:43:56 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
1143,569915550127800320,negative,1.0,Late Flight,0.6536,United,,teamcrafty,,0,@united We're hoping to hear from you actually.,,2015-02-23 09:43:50 -0800,Grand Rapids,Quito
1144,569915529496027136,negative,0.6552,Late Flight,0.6552,United,,teamcrafty,,0,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day",,2015-02-23 09:43:45 -0800,Grand Rapids,Quito
1145,569915182329286656,negative,1.0,Customer Service Issue,0.6681,United,,teamcrafty,,0,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",,2015-02-23 09:42:22 -0800,Grand Rapids,Quito
1146,569915133113323520,negative,1.0,Customer Service Issue,0.6657,United,,teamcrafty,,0,"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.",,2015-02-23 09:42:10 -0800,Grand Rapids,Quito
1147,569915029950222337,negative,1.0,Late Flight,0.66,United,,teamcrafty,,0,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.",,2015-02-23 09:41:46 -0800,Grand Rapids,Quito
1148,569914377442340865,negative,1.0,Lost Luggage,0.6593,United,,jwints,,0,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags",,2015-02-23 09:39:10 -0800,"Ottawa, Ontario",Pacific Time (US & Canada)
1149,569914369905201153,negative,1.0,Customer Service Issue,0.6392,United,,8629Fissile,,0,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.,,2015-02-23 09:39:08 -0800,,London
1150,569913736774823936,positive,1.0,,,United,,anthonyNYSSF,,0,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911,,2015-02-23 09:36:37 -0800,,Eastern Time (US & Canada)
1151,569913595762311168,negative,1.0,longlines,0.6742,United,,brianaverna,,0,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi,,2015-02-23 09:36:04 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
1152,569913288122765312,negative,0.6557,Cancelled Flight,0.3278,United,,ljtypes,,0,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?",,2015-02-23 09:34:51 -0800,H-town,
1153,569912776199704578,negative,1.0,Cancelled Flight,0.6507,United,,PhilipRose,,1,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead.",,2015-02-23 09:32:48 -0800,"Toronto, ON.....for now.",Central Time (US & Canada)
1154,569912710848057344,negative,1.0,Late Flight,1.0,United,,ADanaiBaker,,0,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United",,2015-02-23 09:32:33 -0800,,
1155,569912092351819778,neutral,0.6872,,0.0,United,,ADanaiBaker,,0,@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.,,2015-02-23 09:30:05 -0800,,
1156,569911713459408896,negative,1.0,Flight Attendant Complaints,0.3804,United,,ADanaiBaker,,0,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket,,2015-02-23 09:28:35 -0800,,
1157,569911515106582528,negative,1.0,Late Flight,1.0,United,,chefpaulcia,,0,@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime,,2015-02-23 09:27:48 -0800,,Central Time (US & Canada)
1158,569910996824780801,neutral,0.6448,,,United,,ADanaiBaker,,0,"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..",,2015-02-23 09:25:44 -0800,,
1159,569910536755748865,negative,1.0,Late Flight,0.3511,United,,MrEschatologist,,0,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G,,2015-02-23 09:23:55 -0800,"Arlington, VA",
1160,569910299983130625,negative,1.0,Flight Attendant Complaints,0.3623,United,,unvoiced,,0,"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt",,2015-02-23 09:22:58 -0800,Taipei,Taipei
1161,569909742447009792,negative,1.0,Flight Attendant Complaints,1.0,United,,brianaverna,,0,"@united  gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol",,2015-02-23 09:20:45 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
1162,569909655813500928,negative,1.0,Customer Service Issue,1.0,United,,d_goodspeed,,0,@united it won't help...been there done that.,"[29.98877308, -95.33846478]",2015-02-23 09:20:25 -0800,USA,Central Time (US & Canada)
1163,569908928667996160,negative,1.0,Flight Attendant Complaints,0.3469,United,,unvoiced,,0,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals,,2015-02-23 09:17:31 -0800,Taipei,Taipei
1164,569908759125991424,positive,0.3646,,0.0,United,,DanaHFreeman,,0,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx,,2015-02-23 09:16:51 -0800,"Burlington, Vermont",Eastern Time (US & Canada)
1165,569908628141920256,negative,1.0,Flight Attendant Complaints,0.6546,United,,unvoiced,,0,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag,,2015-02-23 09:16:19 -0800,Taipei,Taipei
1166,569908175953993728,negative,1.0,Can't Tell,0.3481,United,,_mhertz,,1,@united we had four scheduled flights on this reservation and literally did not take one! Unreal,,2015-02-23 09:14:32 -0800,,Pacific Time (US & Canada)
1167,569908123550375936,negative,1.0,Customer Service Issue,0.6773,United,,unvoiced,,0,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over,,2015-02-23 09:14:19 -0800,Taipei,Taipei
1168,569907773309214721,negative,1.0,Flight Booking Problems,0.6632,United,,unvoiced,,0,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap,,2015-02-23 09:12:56 -0800,Taipei,Taipei
1169,569907564156035072,negative,1.0,Customer Service Issue,1.0,United,,unvoiced,,0,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.,,2015-02-23 09:12:06 -0800,Taipei,Taipei
1170,569907141596864514,positive,1.0,,,United,,D_WaYnE_01,,0,@united thank you!,,2015-02-23 09:10:25 -0800,,
1171,569907031693520896,positive,1.0,,,United,,gwen1013,,0,@united Thanks for the update.,,2015-02-23 09:09:59 -0800,"New Haven, CT",
1172,569906831352578049,negative,1.0,Can't Tell,0.3442,United,,JuanseMolano,,0,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR,,2015-02-23 09:09:11 -0800,,Quito
1173,569906598472228864,negative,1.0,Customer Service Issue,1.0,United,,JuanseMolano,,0,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?,,2015-02-23 09:08:16 -0800,,Quito
1174,569905534020820992,negative,1.0,Cancelled Flight,1.0,United,,PhilipRose,,0,"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.",,2015-02-23 09:04:02 -0800,"Toronto, ON.....for now.",Central Time (US & Canada)
1175,569905258715082753,negative,1.0,Cancelled Flight,0.7070000000000001,United,,gwen1013,,0,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).,,2015-02-23 09:02:56 -0800,"New Haven, CT",
1176,569905124723675136,neutral,1.0,,,United,,BossDDS,,0,@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?,,2015-02-23 09:02:24 -0800,"North Suburbs, IL  (Chicago)",Central Time (US & Canada)
1177,569904824793362433,positive,0.6559,,,United,,bravesandbeer,,0,@united just confirmed a seat! Crisis averted! Beers won't be missed now,,2015-02-23 09:01:13 -0800,Georgia,Eastern Time (US & Canada)
1178,569904716328673280,negative,1.0,Customer Service Issue,0.6232,United,,ChelseaRhane,,0,@united was that English? I'll DM though I don't think you'll make a plane appear.,,2015-02-23 09:00:47 -0800,"San Diego, CA",Eastern Time (US & Canada)
1179,569904406285516800,negative,1.0,Late Flight,1.0,United,,Natemaniac12,,0,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭,,2015-02-23 08:59:33 -0800,california,Pacific Time (US & Canada)
1180,569903840507506688,negative,1.0,Late Flight,0.3456,United,,chefpaulcia,,0,@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks,,2015-02-23 08:57:18 -0800,,Central Time (US & Canada)
1181,569903812569276416,positive,1.0,,,United,,kristen_e_short,,0,@united Understood and thanks! I should have tried reaching out sooner.,,2015-02-23 08:57:11 -0800,Chicago,Central Time (US & Canada)
1182,569903366647586818,negative,1.0,Can't Tell,0.3596,United,,ganteisan,,1,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?,,2015-02-23 08:55:25 -0800,"Santiago, Chile",Santiago
1183,569903120781852672,negative,0.6667,Cancelled Flight,0.3438,United,,bgroberto3246,,0,@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?,,2015-02-23 08:54:26 -0800,,
1184,569902743135117314,negative,1.0,Late Flight,1.0,United,,gwen1013,,1,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines,,2015-02-23 08:52:56 -0800,"New Haven, CT",
1185,569902219602100225,neutral,0.6559,,,United,,Lincoln_Arms,,0,@united follow back and I'll give you the details.,,2015-02-23 08:50:52 -0800,"Bardstown, KY",Eastern Time (US & Canada)
1186,569902065247322112,negative,1.0,Late Flight,1.0,United,,LukeXuanLiu,,1,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!",,2015-02-23 08:50:15 -0800,,Atlantic Time (Canada)
1187,569902028719173632,positive,0.6333,,0.0,United,,jakebellz,,0,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA,,2015-02-23 08:50:06 -0800,,
1188,569901679975522304,negative,1.0,Late Flight,1.0,United,,LukeXuanLiu,,0,"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!",,2015-02-23 08:48:43 -0800,,Atlantic Time (Canada)
1189,569901512190767105,negative,1.0,Late Flight,0.664,United,,JoeSchueller,,0,@united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.,,2015-02-23 08:48:03 -0800,"Research Triangle, NC",Central Time (US & Canada)
1190,569901094945611776,negative,1.0,Late Flight,1.0,United,,LukeXuanLiu,,0,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!,,2015-02-23 08:46:23 -0800,,Atlantic Time (Canada)
1191,569901072443166720,positive,1.0,,,United,,danazezzo,,0,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior,,2015-02-23 08:46:18 -0800,"Ashtabula, OH",Central Time (US & Canada)
1192,569900832616943616,negative,1.0,Late Flight,1.0,United,,kermudgeon,,0,@united  #UnitedAirlines  how long will1531 be delayed.,,2015-02-23 08:45:21 -0800,Colorado,America/Chicago
1193,569900131488632832,negative,1.0,Late Flight,1.0,United,,kermudgeon,,0,@united Why isn't the flight status updated to delayed UA1532 no board,,2015-02-23 08:42:34 -0800,Colorado,America/Chicago
1194,569899917935714305,negative,1.0,Flight Attendant Complaints,0.3784,United,,twitarse,,0,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..,,2015-02-23 08:41:43 -0800,San Francisco Bay Area,
1195,569899063790825472,negative,1.0,Bad Flight,0.6907,United,,ganteisan,,1,@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!,,2015-02-23 08:38:19 -0800,"Santiago, Chile",Santiago
1196,569898994408693760,negative,1.0,Late Flight,1.0,United,,BossDDS,,1,@united you suck.    9 hour delay?!,,2015-02-23 08:38:03 -0800,"North Suburbs, IL  (Chicago)",Central Time (US & Canada)
1197,569897003255083008,negative,1.0,Can't Tell,0.6733,United,,tinsleyjim,,0,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.,,2015-02-23 08:30:08 -0800,"Mountlake Terrace, WA",Pacific Time (US & Canada)
1198,569896025172742144,neutral,0.3505,,0.0,United,,bsaitz,,0,"@united @scotthroth scott, need a good book suggestion?",,2015-02-23 08:26:15 -0800,"ÜT: 37.427592,-122.116357",
1199,569895406869483520,negative,0.6589,Customer Service Issue,0.6589,United,,kristen_e_short,,0,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.",,2015-02-23 08:23:47 -0800,Chicago,Central Time (US & Canada)
1200,569894828315533312,negative,1.0,Late Flight,1.0,United,,ahpandya747,,0,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!,,2015-02-23 08:21:29 -0800,New Jersey,Eastern Time (US & Canada)
1201,569894307508965377,neutral,1.0,,,United,,thepointskid,,0,@united please see dm!!,,2015-02-23 08:19:25 -0800,New York,Eastern Time (US & Canada)
1202,569890681361186818,negative,1.0,Flight Attendant Complaints,0.7021,United,,cfacekillah,,0,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?,,2015-02-23 08:05:01 -0800,,
1203,569888244856455168,negative,0.6389,Customer Service Issue,0.6389,United,,cslhilo,,0,@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport,,2015-02-23 07:55:20 -0800,"Hilo, HI",Hawaii
1204,569888244155981825,negative,1.0,Customer Service Issue,0.3388,United,,generationKYLIE,,0,@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!,,2015-02-23 07:55:20 -0800,"Washington, DC",
1205,569888119043915776,negative,0.6545,Customer Service Issue,0.6545,United,,jnostrant,,0,@united still no response??,,2015-02-23 07:54:50 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
1206,569887452384481280,neutral,1.0,,,United,,HargobindV,,0,@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December,,2015-02-23 07:52:11 -0800,"Kansas City, Missouri",Central Time (US & Canada)
1207,569886575720574976,negative,0.6821,Customer Service Issue,0.6821,United,,micheleliston,,0,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me,,2015-02-23 07:48:42 -0800,"Ashburn, VA",Eastern Time (US & Canada)
1208,569886288691773440,negative,0.6559,Customer Service Issue,0.6559,United,,MikeShor,,1,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""",,2015-02-23 07:47:33 -0800,"Coventry, Connecticut",Eastern Time (US & Canada)
1209,569886219057926144,negative,0.708,Bad Flight,0.3591,United,,JohntheKiwi,,0,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.,,2015-02-23 07:47:17 -0800,"Stumptown, Baby!",Pacific Time (US & Canada)
1210,569885487508418560,negative,0.6923,Can't Tell,0.3516,United,,Kris_KAS,,0,@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.,,2015-02-23 07:44:22 -0800,New York,
1211,569885185170223105,negative,0.6735,Flight Booking Problems,0.3469,United,,apharkins,,0,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?,,2015-02-23 07:43:10 -0800,,Central Time (US & Canada)
1212,569885015615664129,positive,0.6576,,,United,,e_russell,,0,@united Thanks!,,2015-02-23 07:42:30 -0800,Frequently DC/NYC/San Diego,Eastern Time (US & Canada)
1213,569883984190005248,negative,1.0,Can't Tell,0.6392,United,,ScottHRoth,,0,@united 768 SFO to BOS and no internet it is 2015 what gives?,,2015-02-23 07:38:24 -0800,"Needham, MA",Eastern Time (US & Canada)
1214,569882164382322688,negative,1.0,Customer Service Issue,1.0,United,,jacob_bach,,0,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!",,2015-02-23 07:31:10 -0800,"Milwaukee, WI",
1215,569881449249316864,negative,1.0,Flight Booking Problems,0.6495,United,,christinphillip,,0,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!,,2015-02-23 07:28:20 -0800,"Princeton, NJ",Central Time (US & Canada)
1216,569880364811837441,negative,0.68,Customer Service Issue,0.68,United,,melonbee,,0,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way",,2015-02-23 07:24:01 -0800,,Eastern Time (US & Canada)
1217,569880322487263232,negative,1.0,Late Flight,1.0,United,,DanaHFreeman,,0,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?,,2015-02-23 07:23:51 -0800,"Burlington, Vermont",Eastern Time (US & Canada)
1218,569879943988948992,negative,1.0,Customer Service Issue,0.657,United,,ErinHughey,,0,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE,,2015-02-23 07:22:21 -0800,"Maui, Hawaii",Hawaii
1219,569879623317659648,negative,1.0,Late Flight,0.6421,United,,jasoncarpio,,0,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines),,2015-02-23 07:21:04 -0800,"San Francisco, California",Pacific Time (US & Canada)
1220,569879528891416577,positive,0.6289,,0.0,United,,sentientcheese,,0,"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!",,2015-02-23 07:20:42 -0800,,
1221,569878547197616128,negative,1.0,Customer Service Issue,0.3481,United,,rissels,,0,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.",,2015-02-23 07:16:48 -0800,,Central Time (US & Canada)
1222,569878388464177152,negative,1.0,Lost Luggage,1.0,United,,rissels,,0,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united,,2015-02-23 07:16:10 -0800,,Central Time (US & Canada)
1223,569878139003740163,negative,1.0,Customer Service Issue,0.3463,United,,rissels,,0,@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead,,2015-02-23 07:15:10 -0800,,Central Time (US & Canada)
1224,569877754801360897,negative,1.0,Late Flight,1.0,United,,debragordon2012,,0,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!,,2015-02-23 07:13:39 -0800,"Williamsburg, VA",Eastern Time (US & Canada)
1225,569877449389051906,neutral,1.0,,,United,,adamdpeterson,,0,@united at the gate! IAD to RDU,,2015-02-23 07:12:26 -0800,syracuse,Eastern Time (US & Canada)
1226,569876171875328000,negative,0.6771,Late Flight,0.6771,United,,HeidiJern,,0,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...",,2015-02-23 07:07:21 -0800,Brussels,
1227,569875783096741888,neutral,0.6763,,0.0,United,,AlMehairiAUH,,0,@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek,,2015-02-23 07:05:49 -0800,Abu Dhabi,Abu Dhabi
1228,569875734677712896,negative,1.0,Lost Luggage,1.0,United,,ErinHughey,,0,@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE,,2015-02-23 07:05:37 -0800,"Maui, Hawaii",Hawaii
1229,569875456415170560,neutral,1.0,,,United,,Ed_Cabello,,0,@united Hi! what is the phone number for reservations in Venezuela? Thanks,,2015-02-23 07:04:31 -0800,Barquisimeto - Maracaibo,Caracas
1230,569875424924168193,neutral,1.0,,,United,,jgedzelman,,0,@united can I request a ticket change through twitter ?,,2015-02-23 07:04:23 -0800,,
1231,569875203473297408,negative,1.0,Bad Flight,0.6304,United,,_MikeDWarren_,,0,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues",,2015-02-23 07:03:30 -0800,"Calabasas, California",Pacific Time (US & Canada)
1232,569874311823036416,neutral,1.0,,,United,,AlMehairiAUH,,0,@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek,,2015-02-23 06:59:58 -0800,Abu Dhabi,Abu Dhabi
1233,569874043395903489,neutral,1.0,,,United,,AlMehairiAUH,,0,@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek,,2015-02-23 06:58:54 -0800,Abu Dhabi,Abu Dhabi
1234,569873050117808128,positive,1.0,,,United,,RChew_FORR,,0,@united has the best customer experience via twitter - huge fan!!!,,2015-02-23 06:54:57 -0800,"Cambridge, MA",
1235,569873019499192320,neutral,0.6767,,,United,,ScottBerry18,,0,@united Thank you for your response!,,2015-02-23 06:54:50 -0800,"Albuquerque, New Mexico",Arizona
1236,569872896199258113,negative,1.0,Bad Flight,0.6742,United,,msu2050,,0,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.,,2015-02-23 06:54:20 -0800,"canton mi
",Eastern Time (US & Canada)
1237,569872009380941825,negative,1.0,Customer Service Issue,0.3803,United,,micheleliston,,0,"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help",,2015-02-23 06:50:49 -0800,"Ashburn, VA",Eastern Time (US & Canada)
1238,569871433662271488,negative,1.0,Flight Booking Problems,0.3564,United,,nikodunham,,0,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.","[41.97883697, -87.90639116]",2015-02-23 06:48:32 -0800,chicago,
1239,569870819582586880,positive,1.0,,,United,,LindaHotelgal,,0,@united love the new 1st class breakfast!,,2015-02-23 06:46:05 -0800,,
1240,569869960195006464,negative,1.0,Customer Service Issue,0.6397,United,,Kris_KAS,,0,@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.,,2015-02-23 06:42:40 -0800,New York,
1241,569869808092749824,negative,1.0,Cancelled Flight,1.0,United,,sentientcheese,,0,"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!",,2015-02-23 06:42:04 -0800,,
1242,569869476453158912,negative,1.0,Customer Service Issue,0.6677,United,,ProudDevilAlum,,0,@united so is the ^JJ standing for Just Joking?  I am not finding the humor.,,2015-02-23 06:40:45 -0800,Always around,Mountain Time (US & Canada)
1243,569868818975219712,neutral,1.0,,,United,,e_russell,,0,@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report,,2015-02-23 06:38:08 -0800,Frequently DC/NYC/San Diego,Eastern Time (US & Canada)
1244,569868764495400960,negative,0.6803,Can't Tell,0.6803,United,,CigarNate,,0,@united at this point I made it home on my own.,,2015-02-23 06:37:55 -0800,"Nashville, TN",Central Time (US & Canada)
1245,569868207940603904,neutral,1.0,,,United,,The5y5Adm1n,,0,@united I DM'd child's birthdate and full name.,,2015-02-23 06:35:43 -0800,,
1246,569868055502696449,positive,1.0,,,United,,crsmoore,,0,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!,,2015-02-23 06:35:06 -0800,USA / The World,Eastern Time (US & Canada)
1247,569867364390449152,negative,0.7139,Customer Service Issue,0.3709,United,,keithpresser,,0,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J",,2015-02-23 06:32:21 -0800,,
1248,569867107749531648,negative,1.0,Cancelled Flight,1.0,United,,generationKYLIE,,0,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.",,2015-02-23 06:31:20 -0800,"Washington, DC",
1249,569866490423349248,negative,0.6782,Customer Service Issue,0.6782,United,,unibrowd,,0,@united it wasn't a comment. It was a question. But thanks for your copy and paste response,,2015-02-23 06:28:53 -0800,,Central Time (US & Canada)
1250,569866337427664897,neutral,0.6940000000000001,,,United,,artistanxiety,,0,@united Lisa J is amazing the guy not so much.,,2015-02-23 06:28:17 -0800,Punk is the preacher.,Arizona
1251,569865827274657792,negative,1.0,Can't Tell,0.6919,United,,mbelliss,,0,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!",,2015-02-23 06:26:15 -0800,Louisville,Alaska
1252,569865540098871298,negative,1.0,Late Flight,0.6947,United,,JackKelleher920,,0,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR,,2015-02-23 06:25:07 -0800,New Jersey,Eastern Time (US & Canada)
1253,569865190822572033,positive,1.0,,,United,,mbelliss,,0,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!,,2015-02-23 06:23:43 -0800,Louisville,Alaska
1254,569865115291533312,neutral,1.0,,,United,,The5y5Adm1n,,0,@united two years old.  Birthdate 11/13/2012,,2015-02-23 06:23:25 -0800,,
1255,569865011788693504,negative,1.0,Customer Service Issue,0.6792,United,,mbelliss,,0,@united how about starting without the robotic response?,,2015-02-23 06:23:01 -0800,Louisville,Alaska
1256,569864608145502209,neutral,1.0,,,United,,nicoleleigh85,,0,@united I already did.,,2015-02-23 06:21:24 -0800,Sheboygan,
1257,569864290578108419,negative,1.0,Bad Flight,0.6804,United,,JohntheKiwi,,0,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here.",,2015-02-23 06:20:09 -0800,"Stumptown, Baby!",Pacific Time (US & Canada)
1258,569864108134301697,negative,1.0,Bad Flight,0.7003,United,,JohntheKiwi,,0,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.",,2015-02-23 06:19:25 -0800,"Stumptown, Baby!",Pacific Time (US & Canada)
1259,569863836615864320,negative,1.0,Flight Attendant Complaints,0.6517,United,,artistanxiety,,0,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR",,2015-02-23 06:18:20 -0800,Punk is the preacher.,Arizona
1260,569863765451255809,negative,1.0,Customer Service Issue,1.0,United,,Kris_KAS,,0,@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice,,2015-02-23 06:18:03 -0800,New York,
1261,569863714704220160,negative,0.6466,Late Flight,0.342,United,,ScottHRoth,,0,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500,,2015-02-23 06:17:51 -0800,"Needham, MA",Eastern Time (US & Canada)
1262,569863453696876544,neutral,1.0,,,United,,chaddock38,,0,@united what would it cost,,2015-02-23 06:16:49 -0800,"Dartmouth, MA",
1263,569862755420905473,negative,1.0,Customer Service Issue,0.6792,United,,Kris_KAS,,0,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService,,2015-02-23 06:14:03 -0800,New York,
1264,569861240375386112,positive,1.0,,,United,,gwen1013,,0,@united Cool. Thank you.,,2015-02-23 06:08:01 -0800,"New Haven, CT",
1265,569860989400649729,neutral,0.6444,,0.0,United,,Nic_Thoman23,,0,@united I've got a campus visit in an hour and I'm still wearing the same clothes...,"[45.67920767, -111.04847652]",2015-02-23 06:07:02 -0800,GLP,Eastern Time (US & Canada)
1266,569860904814301184,neutral,0.6949,,,United,,The5y5Adm1n,,0,@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28.  Need to add child to reservation and get costs.  Help!  Thx,,2015-02-23 06:06:41 -0800,,
1267,569860371626004480,positive,1.0,,,United,,adamdpeterson,,0,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight,,2015-02-23 06:04:34 -0800,syracuse,Eastern Time (US & Canada)
1268,569859985208770562,negative,1.0,Customer Service Issue,0.6802,United,,TDaulongPerfMgt,,0,@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail,,2015-02-23 06:03:02 -0800,"Houston, Texas",
1269,569859950215700480,neutral,1.0,,,United,,chaddock38,,0,"@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please",,2015-02-23 06:02:54 -0800,"Dartmouth, MA",
1270,569859213331189760,negative,1.0,Late Flight,0.6799,United,,scottychadwick,,0,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice,,2015-02-23 05:59:58 -0800,,Eastern Time (US & Canada)
1271,569858507341606912,negative,1.0,Customer Service Issue,1.0,United,,krichards0488,,0,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.",,2015-02-23 05:57:10 -0800,"San Jose, CA",Pacific Time (US & Canada)
1272,569858231759085571,negative,1.0,Customer Service Issue,1.0,United,,craigsmail,,0,@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?,,2015-02-23 05:56:04 -0800,"Kansas City, USA",Eastern Time (US & Canada)
1273,569857801725440002,negative,1.0,Customer Service Issue,0.6651,United,,jimbuckley13,,0,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE,,2015-02-23 05:54:22 -0800,,
1274,569857624549625856,negative,1.0,Lost Luggage,1.0,United,,artistanxiety,,0,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.,,2015-02-23 05:53:39 -0800,Punk is the preacher.,Arizona
1275,569857072310808578,negative,1.0,Late Flight,0.6444,United,,artistanxiety,,0,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy,,2015-02-23 05:51:28 -0800,Punk is the preacher.,Arizona
1276,569857003855720448,negative,1.0,Late Flight,1.0,United,,SAlhir,,0,.@united Not what's been shared by the pilot with passengers!,,2015-02-23 05:51:11 -0800,,Central Time (US & Canada)
1277,569856654394720256,negative,1.0,Flight Booking Problems,0.6744,United,,TheHos,,0,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu,,2015-02-23 05:49:48 -0800,London,Hawaii
1278,569856492477657088,negative,1.0,Flight Booking Problems,0.6966,United,,xtin_t,,0,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.,,2015-02-23 05:49:09 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
1279,569856109613166593,negative,1.0,Flight Attendant Complaints,0.6899,United,,nikodunham,,0,"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.","[41.97888728, -87.90617197]",2015-02-23 05:47:38 -0800,chicago,
1280,569856081180160000,negative,1.0,Customer Service Issue,1.0,United,,mbelliss,,0,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!,,2015-02-23 05:47:31 -0800,Louisville,Alaska
1281,569854540494868481,negative,1.0,Bad Flight,1.0,United,,e_russell,,0,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning,,2015-02-23 05:41:24 -0800,Frequently DC/NYC/San Diego,Eastern Time (US & Canada)
1282,569853714149867521,negative,1.0,Cancelled Flight,1.0,United,,HeidiJern,,0,"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?",,2015-02-23 05:38:07 -0800,Brussels,
1283,569853646411661314,negative,1.0,Late Flight,1.0,United,,crog,,0,".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.",,2015-02-23 05:37:51 -0800,,Mountain Time (US & Canada)
1284,569852334324518912,negative,1.0,Cancelled Flight,0.3516,United,,brendanrd,,0,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay,,2015-02-23 05:32:38 -0800,Weston super Mare,
1285,569852332797775872,neutral,1.0,,,United,,D_WaYnE_01,,0,@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks,,2015-02-23 05:32:38 -0800,,
1286,569851578276048896,negative,1.0,Late Flight,0.7684,United,negative,MrEschatologist,"Late Flight
Flight Attendant Complaints",0,"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit",,2015-02-23 05:29:38 -0800,"Arlington, VA",
1287,569851498118516736,neutral,0.6551,,0.0,United,,anthonyNYSSF,,0,@united please help http://t.co/t5mRj5Yw6I,,2015-02-23 05:29:19 -0800,,Eastern Time (US & Canada)
1288,569851299916869633,negative,1.0,Late Flight,1.0,United,,MrEschatologist,,0,@united Making sure your flights aren't delayed due to poor maintenance would be a start.,,2015-02-23 05:28:31 -0800,"Arlington, VA",
1289,569850899310358531,negative,1.0,Customer Service Issue,0.6667,United,,alysabaker,,0,@united hilarious,,2015-02-23 05:26:56 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
1290,569850867899170816,negative,1.0,Customer Service Issue,1.0,United,,alysabaker,,0,@united hahahahaha ya tried that already,,2015-02-23 05:26:48 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
1291,569850216754618368,neutral,0.6771,,0.0,United,,paulweldele,,0,@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?,,2015-02-23 05:24:13 -0800,"Collierville, TN USA",Central Time (US & Canada)
1292,569849765711769600,negative,1.0,Lost Luggage,0.6472,United,,MikeShor,,0,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.""",,2015-02-23 05:22:26 -0800,"Coventry, Connecticut",Eastern Time (US & Canada)
1293,569849517077622786,negative,1.0,Can't Tell,0.6474,United,,d_goodspeed,,0,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool,"[33.64323551, -84.44248239]",2015-02-23 05:21:26 -0800,USA,Central Time (US & Canada)
1294,569849299850305536,negative,0.6495,Lost Luggage,0.3349,United,,fredcarlton,,0,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm",,2015-02-23 05:20:35 -0800,,Pacific Time (US & Canada)
1295,569847318062632960,negative,0.3804,Flight Booking Problems,0.3804,United,,hart0277,,0,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee",,2015-02-23 05:12:42 -0800,Chicago,
1296,569846853350457344,negative,1.0,Flight Booking Problems,1.0,United,,totocol,,0,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere,,2015-02-23 05:10:51 -0800,"iPhone: -33.875538,151.196533",Sydney
1297,569846678351540224,negative,1.0,Can't Tell,0.3456,United,,artistanxiety,,0,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.,,2015-02-23 05:10:10 -0800,Punk is the preacher.,Arizona
1298,569846237865885697,negative,1.0,Can't Tell,0.6606,United,,mbelliss,,0,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!",,2015-02-23 05:08:24 -0800,Louisville,Alaska
1299,569845865185206273,neutral,0.6291,,,United,,DABranco1,,0,@united sitting in the middle for the first time .. Hope it works out well,"[40.69450196, -74.1749219]",2015-02-23 05:06:56 -0800,,
1300,569844088997949440,negative,0.7114,Can't Tell,0.3632,United,,cfacekillah,,0,@united you need a bag bouncer. Get it together,,2015-02-23 04:59:52 -0800,,
1301,569842553966571520,neutral,0.6237,,0.0,United,,nicoleleigh85,,0,@united and learn how to book flights. http://t.co/MHHS9RUpLv,,2015-02-23 04:53:46 -0800,Sheboygan,
1302,569842452716236800,negative,1.0,Can't Tell,0.6702,United,,ShowExpert,,0,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?,,2015-02-23 04:53:22 -0800,"Boulder, Colorado",
1303,569842196045656064,negative,1.0,Flight Attendant Complaints,1.0,United,,nicoleleigh85,,0,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.",,2015-02-23 04:52:21 -0800,Sheboygan,
1304,569841224221392897,negative,1.0,Cancelled Flight,1.0,United,,NicoleIn140,,0,UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.,,2015-02-23 04:48:29 -0800,"Western Massachusetts, USA",Eastern Time (US & Canada)
1305,569841047456460800,negative,1.0,Can't Tell,1.0,United,,alysabaker,,0,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight,,2015-02-23 04:47:47 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
1306,569840341899026432,positive,1.0,,,United,,crsmoore,,0,@united Was able to send the DM. All good now.,,2015-02-23 04:44:59 -0800,USA / The World,Eastern Time (US & Canada)
1307,569839889564307458,negative,1.0,Late Flight,1.0,United,,alysabaker,,0,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...,,2015-02-23 04:43:11 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
1308,569839559728439296,negative,1.0,Customer Service Issue,0.6803,United,,alysabaker,,0,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly,,2015-02-23 04:41:52 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
1309,569839419211034624,negative,0.6565,Customer Service Issue,0.6565,United,,dealswelike,,1,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?,,2015-02-23 04:41:19 -0800,New York,Central Time (US & Canada)
1310,569838973490765824,neutral,0.6495,,,United,,idguy,,0,@united Thanks. Got it straightend out last night.,,2015-02-23 04:39:33 -0800,New Jersey,Eastern Time (US & Canada)
1311,569838692220542976,negative,1.0,Customer Service Issue,0.6557,United,,alysabaker,,0,@united well for a start it would be nice if your ticket was actually in the system when you change a flight,,2015-02-23 04:38:25 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
1312,569838593423708160,neutral,1.0,,,United,,SwtSarandipity,,0,@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother,,2015-02-23 04:38:02 -0800,"Hurst, TX",
1313,569838260077228032,negative,1.0,Flight Attendant Complaints,0.6749,United,,aleciamastin,,0,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.,,2015-02-23 04:36:42 -0800,"St. Louis, MO",Central Time (US & Canada)
1314,569837273828732928,negative,1.0,Lost Luggage,0.34,United,,jeanvirgile,,0,@united no they did not want to deliver at my house. Had to go to sombrons else house,,2015-02-23 04:32:47 -0800,Brossard,Eastern Time (US & Canada)
1315,569836305066041344,positive,0.6868,,0.0,United,,tonywhelan,,0,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.,,2015-02-23 04:28:56 -0800,Stavromula Beta,Quito
1316,569836091651592192,negative,1.0,Lost Luggage,0.3476,United,,crsmoore,,0,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send.",,2015-02-23 04:28:05 -0800,USA / The World,Eastern Time (US & Canada)
1317,569835312106618880,neutral,0.6861,,0.0,United,,crsmoore,,0,@united Will definitely do so. Sending a DM now.,,2015-02-23 04:25:00 -0800,USA / The World,Eastern Time (US & Canada)
1318,569834960107868160,negative,1.0,Bad Flight,0.3771,United,,gtifreak04,,0,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback",,2015-02-23 04:23:36 -0800,,Quito
1319,569834804943962113,negative,1.0,Lost Luggage,0.6871,United,,liveitup09,,0,@united I have sent a message with a bag tag. Have you looked?,,2015-02-23 04:22:59 -0800,,Atlantic Time (Canada)
1320,569834720424361985,neutral,1.0,,,United,,RioLongacre,,0,@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?,,2015-02-23 04:22:39 -0800,"Denver, CO",Eastern Time (US & Canada)
1321,569833653871742976,negative,1.0,Lost Luggage,1.0,United,,ClareSPhoto,,0,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?",,2015-02-23 04:18:24 -0800,"Chorley, Lancashire",Amsterdam
1322,569831129773027329,negative,1.0,Flight Attendant Complaints,0.3563,United,,fredcarlton,,0,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame  @naia_miaa",,2015-02-23 04:08:22 -0800,,Pacific Time (US & Canada)
1323,569830265364701184,negative,1.0,Customer Service Issue,1.0,United,,nicoleleigh85,,0,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.,,2015-02-23 04:04:56 -0800,Sheboygan,
1324,569827329024913408,negative,1.0,Bad Flight,0.6606,United,,steven10093,,0,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever,,2015-02-23 03:53:16 -0800,Boston,Central Time (US & Canada)
1325,569826992251473921,neutral,0.6471,,0.0,United,,ohlesliebarker,,0,@united hi -- @united was. Thank you!,,2015-02-23 03:51:56 -0800,"Dallas, Texas",Central Time (US & Canada)
1326,569826411206316032,negative,0.6839,Customer Service Issue,0.3743,United,,notsingirl,,0,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff,,2015-02-23 03:49:37 -0800,,
1327,569824906638073856,negative,1.0,Bad Flight,0.3451,United,,bmalones44,,1,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process.",,2015-02-23 03:43:39 -0800,P.R.O.B. ,Quito
1328,569824790200111104,neutral,0.6657,,0.0,United,,RaffaellaDom,,0,@united Any news about the departure of the flight UA51?,,2015-02-23 03:43:11 -0800,Roma,Rome
1329,569824565091823616,positive,1.0,,,United,,TravlnKB,,0,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E,,2015-02-23 03:42:17 -0800,East Coast,Quito
1330,569821947049218048,negative,1.0,Cancelled Flight,1.0,United,,sarahali,,0,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.",,2015-02-23 03:31:53 -0800,,
1331,569817289874411520,negative,1.0,Customer Service Issue,0.6766,United,,youfancygirl,,0,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet",,2015-02-23 03:13:23 -0800,Park Slope,Central Time (US & Canada)
1332,569816394180788224,negative,1.0,Lost Luggage,1.0,United,,PatrickGrubbe,,0,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH",,2015-02-23 03:09:49 -0800,"Lewis Center, OH",Eastern Time (US & Canada)
1333,569816326744776705,neutral,1.0,,,United,,thepriceisright,,0,@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.,"[0.0, 0.0]",2015-02-23 03:09:33 -0800,"Richmond, VA",Eastern Time (US & Canada)
1334,569815968194678784,negative,0.6907,Lost Luggage,0.6907,United,,8629Fissile,,0,@united Do you have a further update on the suitcase today please.,,2015-02-23 03:08:08 -0800,,London
1335,569815297475149824,negative,0.6859999999999999,Can't Tell,0.6859999999999999,United,,sarahali,,0,@united literally sucks,,2015-02-23 03:05:28 -0800,,
1336,569815182265978880,positive,1.0,,,United,,domdelfino,,0,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien,,2015-02-23 03:05:00 -0800,DOM-ination,Quito
1337,569814010398273537,negative,1.0,Lost Luggage,0.6894,United,,MarcusLake31,,0,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS,"[39.24541389, -106.88172648]",2015-02-23 03:00:21 -0800,,Sydney
1338,569813752268374016,neutral,0.6596,,0.0,United,,JoeRychalsky,,0,"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues",,2015-02-23 02:59:19 -0800,"Wilmington, Delaware",Eastern Time (US & Canada)
1339,569813373413687296,negative,1.0,Flight Attendant Complaints,0.6669,United,,CoffeeCult448,,1,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.,,2015-02-23 02:57:49 -0800,Buffalo/Oakland/Savannah/Ire,
1340,569812898815614977,negative,1.0,Cancelled Flight,1.0,United,,sarahali,,0,@united this is the second time my flights been Cancelled Flightled... Like really?,,2015-02-23 02:55:56 -0800,,
1341,569811013786312704,negative,1.0,Late Flight,1.0,United,,priyadarshy,,0,@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket,,2015-02-23 02:48:26 -0800,US,Quito
1342,569809648712327168,neutral,0.6652,,0.0,United,,Kwilusz1,,0,@united yes please. Going to drive the 6 hours.,,2015-02-23 02:43:01 -0800,,Quito
1343,569808684252942336,positive,1.0,,,United,,Steinberg1,,0,@united I am impressed with your super-fast reply to @CGJase,"[20.0615871, 110.18390431]",2015-02-23 02:39:11 -0800,Beijing,Beijing
1344,569807000927920128,positive,1.0,,,United,,Bridget__Walsh,,0,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!",,2015-02-23 02:32:30 -0800,"Cleveland, Ohio",Atlantic Time (Canada)
1345,569805215605456896,negative,1.0,Customer Service Issue,0.7020000000000001,United,,CWWMUK,,0,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....",,2015-02-23 02:25:24 -0800,North West of England,
1346,569804677472251904,negative,0.6543,Late Flight,0.6543,United,,Kwilusz1,,0,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?,,2015-02-23 02:23:16 -0800,,Quito
1347,569801303204851713,negative,1.0,longlines,0.3684,United,,kennykhlee,,0,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable,,2015-02-23 02:09:51 -0800,San Francisco,Pacific Time (US & Canada)
1348,569792291264712704,neutral,0.664,,,United,,The5y5Adm1n,,0,@united the child is two years old,,2015-02-23 01:34:03 -0800,,
1349,569791792029151232,negative,1.0,Lost Luggage,0.6853,United,,jnml,,0,@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail,,2015-02-23 01:32:04 -0800,,
1350,569785570320195585,negative,0.6363,Flight Booking Problems,0.3417,United,,Rapetti,,0,@united was trying to change a flight online but got an error can you help via DM?,,2015-02-23 01:07:20 -0800,"San Francisco, CA",Pacific Time (US & Canada)
1351,569785074910154752,neutral,0.6684,,,United,,The5y5Adm1n,,0,@united followed you and DM'd you,,2015-02-23 01:05:22 -0800,,
1352,569782352223666176,positive,1.0,,,United,,Veronique956,,0,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.,,2015-02-23 00:54:33 -0800,"Brownsville, Tx",Eastern Time (US & Canada)
1353,569781926162145281,negative,1.0,Can't Tell,0.6854,United,,doug_samuel,,0,@united you are terrible.,,2015-02-23 00:52:51 -0800,,Eastern Time (US & Canada)
1354,569780939280093185,neutral,1.0,,,United,,cote_kcote94,,0,@united  @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA,,2015-02-23 00:48:56 -0800,,
1355,569780773194113025,negative,1.0,Lost Luggage,0.6353,United,,TimBouhour,,0,"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight",,2015-02-23 00:48:17 -0800,"Raleigh, NC",
1356,569780368309657600,negative,1.0,Flight Booking Problems,1.0,United,,Indy2Bangkok,,0,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.,,2015-02-23 00:46:40 -0800,Indiana,Atlantic Time (Canada)
1357,569777772115193856,negative,0.6688,Can't Tell,0.3519,United,,BrendanPFarrell,,0,@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR,"[0.0, 0.0]",2015-02-23 00:36:21 -0800,New York/New Jersey,Eastern Time (US & Canada)
1358,569777329330884608,negative,1.0,Bad Flight,0.688,United,,BrendanPFarrell,,0,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …","[0.0, 0.0]",2015-02-23 00:34:35 -0800,New York/New Jersey,Eastern Time (US & Canada)
1359,569769708569767936,negative,1.0,longlines,0.6774,United,,eryder,,0,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.),,2015-02-23 00:04:18 -0800,"Lexington, Ky",Eastern Time (US & Canada)
1360,569769624780165120,negative,0.7158,Lost Luggage,0.3579,United,,wsachs,,0,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.,,2015-02-23 00:03:59 -0800,New York/New Jersey depends on,Eastern Time (US & Canada)
1361,569767266075742208,neutral,1.0,,,United,,KennedyJonesTHO,,0,@united can you help me add my KTN to this reservation PLZ?,,2015-02-22 23:54:36 -0800,Los Angeles,Arizona
1362,569765076980215809,negative,1.0,Late Flight,0.68,United,,__XT,,0,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?,,2015-02-22 23:45:54 -0800,,Eastern Time (US & Canada)
1363,569763359278505984,neutral,1.0,,,United,,manuel261984,,0,@united whats UA 1205 lax - newark ??,,2015-02-22 23:39:05 -0800,,Mexico City
1364,569763346431414272,negative,0.6947,Late Flight,0.3579,United,,DelonGerry,,0,@united @DelonGerry ual sucks,,2015-02-22 23:39:02 -0800,,
1365,569762463811383297,negative,0.6534,Cancelled Flight,0.6534,United,,pdxmucci,,0,@united not happening.  Delta took care of us.  Peace!,,2015-02-22 23:35:31 -0800,"Portland, OR",
1366,569762365572558848,negative,1.0,Late Flight,0.6304,United,,NicoleIn140,,0,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines,,2015-02-22 23:35:08 -0800,"Western Massachusetts, USA",Eastern Time (US & Canada)
1367,569762067097501697,negative,1.0,Lost Luggage,1.0,United,,Spanner2,,0,@united you have now lost my bag. Never ever flying United again #joke,,2015-02-22 23:33:57 -0800,London baby,
1368,569758414810849280,negative,1.0,Flight Booking Problems,0.3505,United,,huskerjon00,,1,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue",,2015-02-22 23:19:26 -0800,,
1369,569756967935148032,negative,1.0,Late Flight,0.3603,United,,FrederickMassag,,0,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?",,2015-02-22 23:13:41 -0800,"176 Thomas Johnson Drive, #204",Eastern Time (US & Canada)
1370,569755876401274880,neutral,0.6667,,,United,,lclohmd,,1,@united you'll be hearing from me for sure.,,2015-02-22 23:09:21 -0800,Toronto,
1371,569754680626008064,negative,1.0,Cancelled Flight,1.0,United,,pdxmucci,,1,@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United,,2015-02-22 23:04:36 -0800,"Portland, OR",
1372,569753797704024065,negative,0.6851,Can't Tell,0.3596,United,,JasonArbaugh,,0,"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.",,2015-02-22 23:01:05 -0800,,
1373,569753041420865536,neutral,1.0,,,United,,The5y5Adm1n,,0,@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation),,2015-02-22 22:58:05 -0800,,
1374,569751515461603328,negative,1.0,Lost Luggage,0.6359,United,,czamkoff,,0,"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!",,2015-02-22 22:52:01 -0800,,
1375,569751096580812801,negative,1.0,longlines,0.3456,United,,ScottRSlaughter,,0,@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.,,2015-02-22 22:50:21 -0800,,
1376,569750540302680064,negative,1.0,Late Flight,1.0,United,,hilary33836700,,0,@united 40 minutes on tarmac now. That's after 9 hour delay.,,2015-02-22 22:48:08 -0800,,
1377,569749896095358977,negative,1.0,Cancelled Flight,1.0,United,,patlee,,0,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1,,2015-02-22 22:45:35 -0800,"Bay Area, CA",Pacific Time (US & Canada)
1378,569749422482960384,negative,0.6724,Flight Booking Problems,0.3673,United,,PopsCutrona,,0,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz,,2015-02-22 22:43:42 -0800,"San Francisco, Ca",Pacific Time (US & Canada)
1379,569749233344983040,negative,1.0,Late Flight,0.6759,United,,hilary33836700,,0,@united Is flight 746 going to sit on the tarmac FOREVER?????????,,2015-02-22 22:42:57 -0800,,
1380,569748884164988929,negative,1.0,Flight Attendant Complaints,0.6818,United,,JacquieMae08,,1,@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.,,2015-02-22 22:41:34 -0800,SD || CA   ,Arizona
1381,569748687812845568,negative,1.0,Customer Service Issue,0.3462,United,,chocolossus,,1,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons,,2015-02-22 22:40:47 -0800,"Vancouver, CA",
1382,569748572104560640,positive,0.6667,,,United,,abroad_aus,,0,@united I wanna be grand staff,,2015-02-22 22:40:19 -0800,,
1383,569748501342478336,negative,1.0,Customer Service Issue,0.6522,United,,BrentOya,,0,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...",,2015-02-22 22:40:02 -0800,,
1384,569748491943038976,negative,0.6691,Flight Attendant Complaints,0.351,United,,chocolossus,,1,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate,,2015-02-22 22:40:00 -0800,"Vancouver, CA",
1385,569748289945362435,negative,1.0,Flight Attendant Complaints,0.3435,United,,chocolossus,,0,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.,,2015-02-22 22:39:12 -0800,"Vancouver, CA",
1386,569748099616215040,negative,1.0,Cancelled Flight,0.6667,United,,chocolossus,,0,@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.,,2015-02-22 22:38:27 -0800,"Vancouver, CA",
1387,569747706047934464,positive,1.0,,,United,,abroad_aus,,0,@united I wanna be ride United airline! I love airplane,,2015-02-22 22:36:53 -0800,,
1388,569747702981853185,negative,1.0,Cancelled Flight,0.6838,United,,hilary33836700,,0,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??",,2015-02-22 22:36:52 -0800,,
1389,569747668232065024,negative,1.0,Flight Attendant Complaints,0.6531,United,,wsachs,,0,@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity,,2015-02-22 22:36:44 -0800,New York/New Jersey depends on,Eastern Time (US & Canada)
1390,569746687805095936,negative,1.0,Late Flight,1.0,United,,hilary33836700,,1,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?",,2015-02-22 22:32:50 -0800,,
1391,569745645956771840,negative,1.0,Cancelled Flight,1.0,United,,patlee,,0,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ","[0.0, 0.0]",2015-02-22 22:28:42 -0800,"Bay Area, CA",Pacific Time (US & Canada)
1392,569745365940830210,negative,1.0,Customer Service Issue,0.6847,United,,patlee,,0,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet",,2015-02-22 22:27:35 -0800,"Bay Area, CA",Pacific Time (US & Canada)
1393,569744378354401280,negative,0.7087,Late Flight,0.7087,United,,greghm88,,0,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted,,2015-02-22 22:23:39 -0800,London,
1394,569744079027896320,negative,1.0,Cancelled Flight,0.6804,United,,gwen1013,,1,"@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?",,2015-02-22 22:22:28 -0800,"New Haven, CT",
1395,569743891714347009,negative,1.0,longlines,0.6818,United,,DudeOfTheHouse,,0,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means.",,2015-02-22 22:21:43 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
1396,569743079491547137,negative,1.0,Flight Attendant Complaints,0.6598,United,,meeems22,,0,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United",,2015-02-22 22:18:30 -0800,,
1397,569741986502041602,negative,0.6501,Flight Attendant Complaints,0.3414,United,,toromiller,,0,@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead,,2015-02-22 22:14:09 -0800,"Boston, MA",Eastern Time (US & Canada)
1398,569741366642618368,neutral,0.6659,,0.0,United,,toromiller,,0,"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty",,2015-02-22 22:11:41 -0800,"Boston, MA",Eastern Time (US & Canada)
1399,569741325454540800,negative,1.0,Can't Tell,0.3646,United,,ChrisPinTX,,1,@united On top of that I paid for 1st class and my wife got stuck in coach.,,2015-02-22 22:11:31 -0800,,Central Time (US & Canada)
1400,569741306190172161,negative,1.0,Flight Attendant Complaints,0.6246,United,,ChrisPinTX,,1,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.,,2015-02-22 22:11:27 -0800,,Central Time (US & Canada)
1401,569740959610572800,negative,1.0,Customer Service Issue,1.0,United,,BKnowles314,,0,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united",,2015-02-22 22:10:04 -0800,St. Louis MO,
1402,569740316577632256,negative,1.0,Lost Luggage,1.0,United,,melonbee,,0,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence,,2015-02-22 22:07:31 -0800,,Eastern Time (US & Canada)
1403,569739044004823040,negative,1.0,Bad Flight,0.3659,United,,BeyondStatusQuo,,0,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever,,2015-02-22 22:02:27 -0800,Los Angeles ,Pacific Time (US & Canada)
1404,569738845895335936,negative,0.6361,Bad Flight,0.3532,United,,Frqtflyer1,,0,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx",,2015-02-22 22:01:40 -0800,,Arizona
1405,569738748885278720,negative,1.0,Bad Flight,0.3455,United,,BeyondStatusQuo,,0,@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u,,2015-02-22 22:01:17 -0800,Los Angeles ,Pacific Time (US & Canada)
1406,569738245237395456,negative,1.0,Lost Luggage,0.3569,United,,travelpro888,,0,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?,,2015-02-22 21:59:17 -0800,,
1407,569734991862607872,negative,1.0,Customer Service Issue,1.0,United,,ClaudiaMarrufo,,0,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded",,2015-02-22 21:46:21 -0800,EP TX,Pacific Time (US & Canada)
1408,569734065697353729,negative,1.0,Cancelled Flight,1.0,United,,teamcrafty,,0,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD,,2015-02-22 21:42:41 -0800,Grand Rapids,Quito
1409,569731353337581568,negative,0.6547,Customer Service Issue,0.3331,United,,katieclaytonn,,1,"@united Nope, no more chances. Your airline messed up both ways of our trip.",,2015-02-22 21:31:54 -0800,,Central Time (US & Canada)
1410,569730716692393984,negative,0.6946,Bad Flight,0.6946,United,,Frqtflyer1,,0,@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx,,2015-02-22 21:29:22 -0800,,Arizona
1411,569730682949398528,positive,1.0,,,United,,JasmineDT,,0,@united you're my early frontrunner for best airline! #oscars2016,,2015-02-22 21:29:14 -0800,Washington D.C. ,Eastern Time (US & Canada)
1412,569730182371635200,negative,1.0,Lost Luggage,1.0,United,,nigelcornwallis,,0,"@united  bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.",,2015-02-22 21:27:15 -0800,,Eastern Time (US & Canada)
1413,569729325546602497,negative,1.0,Customer Service Issue,1.0,United,,MarcusLake31,,0,@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!,"[39.84911904, -104.67447584]",2015-02-22 21:23:50 -0800,,Sydney
1414,569726059937185793,negative,1.0,Late Flight,0.6711,United,,markymark928,,0,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars,,2015-02-22 21:10:52 -0800,"Buffalo, Ny",Quito
1415,569725892324253696,positive,0.6703,,0.0,United,,sdpurv,,0,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky,,2015-02-22 21:10:12 -0800,Canada,Mountain Time (US & Canada)
1416,569725805066002432,negative,1.0,Lost Luggage,1.0,United,,HamborgJack,,0,@united will lose my bag but won't give me free pretzels #frauds,,2015-02-22 21:09:51 -0800,,
1417,569724822177095680,negative,1.0,Customer Service Issue,1.0,United,,hart0277,,0,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS",,2015-02-22 21:05:57 -0800,Chicago,
1418,569724705063596032,negative,1.0,Late Flight,1.0,United,,deltabrav0,,0,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter,"[36.08161548, -115.14959772]",2015-02-22 21:05:29 -0800,"ÜT: 31.333857,-94.724549",Central Time (US & Canada)
1419,569724682695368705,negative,1.0,Customer Service Issue,1.0,United,,anniemccleary,,0,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!,,2015-02-22 21:05:23 -0800,,Brisbane
1420,569724281334034432,negative,1.0,Late Flight,0.6568,United,,BALLarsen,,0,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!",,2015-02-22 21:03:48 -0800,Danville CA,
1421,569724257879502848,negative,1.0,Can't Tell,0.6804,United,,ljtypes,,1,@united is it even legal for you guys to advertise flights that you cant honor??,,2015-02-22 21:03:42 -0800,H-town,
1422,569724245963444224,negative,1.0,Customer Service Issue,1.0,United,,kyles32,,0,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.,,2015-02-22 21:03:39 -0800,,
1423,569724186173640705,negative,1.0,Flight Booking Problems,1.0,United,,ljtypes,,0,@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic,,2015-02-22 21:03:25 -0800,H-town,
1424,569724119748636672,negative,1.0,Can't Tell,0.6714,United,,hart0277,,0,"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away",,2015-02-22 21:03:09 -0800,Chicago,
1425,569724056645140480,negative,0.6611,Flight Booking Problems,0.6611,United,,ljtypes,,0,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).",,2015-02-22 21:02:54 -0800,H-town,
1426,569723994468962304,negative,1.0,Can't Tell,1.0,United,,rebeccafrack,,1,@united it will be on a different airline.,,2015-02-22 21:02:39 -0800,"Monkton, Maryland ",Eastern Time (US & Canada)
1427,569723985262354433,negative,1.0,Customer Service Issue,0.6477,United,,ljtypes,,0,@united and was told that its been the case for weeks but is still not resolved.,,2015-02-22 21:02:37 -0800,H-town,
1428,569723932355358720,negative,1.0,Flight Booking Problems,0.6654,United,,asciimike,,0,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59",,2015-02-22 21:02:25 -0800,Rose Bubble,
1429,569723892358467584,negative,1.0,Customer Service Issue,1.0,United,,ljtypes,,0,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support,,2015-02-22 21:02:15 -0800,H-town,
1430,569723768773349376,negative,1.0,Flight Booking Problems,1.0,United,,ljtypes,,0,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!,,2015-02-22 21:01:46 -0800,H-town,
1431,569723119415513088,neutral,1.0,,,United,,D_WaYnE_01,,0,@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?,,2015-02-22 20:59:11 -0800,,
1432,569722907187752960,negative,0.6882,Can't Tell,0.3441,United,,PopsCutrona,,1,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2,,2015-02-22 20:58:20 -0800,"San Francisco, Ca",Pacific Time (US & Canada)
1433,569722230340333569,neutral,1.0,,,United,,gochrisgo,,0,@united How do I get through @TSA to finally board UA 1534?,,2015-02-22 20:55:39 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
1434,569722020776116224,negative,1.0,Customer Service Issue,1.0,United,,almaaa08,,0,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.",,2015-02-22 20:54:49 -0800,,Eastern Time (US & Canada)
1435,569721972600528897,negative,1.0,Bad Flight,1.0,United,,BrianMullane,,0,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2,,2015-02-22 20:54:37 -0800,"52.315477,4.995852",Eastern Time (US & Canada)
1436,569721804891271168,negative,0.65,Can't Tell,0.65,United,,jovytavarez,,0,@united i need help but in spanish,,2015-02-22 20:53:57 -0800,New Jersey,
1437,569720565319102464,negative,1.0,Late Flight,0.3639,United,,meeems22,,1,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online",,2015-02-22 20:49:02 -0800,,
1438,569720394782875649,negative,0.6455,Lost Luggage,0.6455,United,,Joe_Curry,,0,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?,,2015-02-22 20:48:21 -0800,Austin,Central Time (US & Canada)
1439,569717327966691330,neutral,0.6736,,0.0,United,,Luvs_Kitties,,0,@united @reccewife with the exception of everything you've asked for. Heh,,2015-02-22 20:36:10 -0800,#ygk,Atlantic Time (Canada)
1440,569716774431666176,negative,1.0,Late Flight,1.0,United,,JasonArbaugh,,0,@united UA1731 - Denver to Austin...  Still on the ground...,,2015-02-22 20:33:58 -0800,,
1441,569716703556444161,negative,1.0,Customer Service Issue,1.0,United,,keithlavon,,0,@united either your staff or whoever you contract with at PVD is failing you big time tonight...,,2015-02-22 20:33:41 -0800,"Waltham, MA",Eastern Time (US & Canada)
1442,569716594731044865,neutral,1.0,,,United,,TheJonesest,,0,@united UA1469. Just landed.,"[27.9746606, -82.5320172]",2015-02-22 20:33:15 -0800,"Tampa, Florida",Atlantic Time (Canada)
1443,569716558487904258,negative,0.6392,Bad Flight,0.3299,United,,PopsCutrona,,0,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?,,2015-02-22 20:33:07 -0800,"San Francisco, Ca",Pacific Time (US & Canada)
1444,569716148293349377,neutral,1.0,,,United,,ericdavidson86,,0,@united flight 435,,2015-02-22 20:31:29 -0800,,
1445,569716101027745792,negative,1.0,Bad Flight,0.3483,United,,chocolossus,,1,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN",,2015-02-22 20:31:17 -0800,"Vancouver, CA",
1446,569715707736420352,negative,1.0,Can't Tell,1.0,United,,Aero0729,,0,@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think,,2015-02-22 20:29:44 -0800,,
1447,569715687469420545,negative,0.6334,Flight Booking Problems,0.6334,United,,patlee,,0,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi,,2015-02-22 20:29:39 -0800,"Bay Area, CA",Pacific Time (US & Canada)
1448,569715563385085952,positive,1.0,,,United,,CDNTravelGuy,,0,@united will do. Thanks for the help. Cheers,,2015-02-22 20:29:09 -0800,Toronto Area,Eastern Time (US & Canada)
1449,569715552702345216,negative,1.0,Flight Booking Problems,0.6839,United,,Aero0729,,0,"@united bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA",,2015-02-22 20:29:07 -0800,,
1450,569715233549369344,negative,1.0,Flight Attendant Complaints,0.3563,United,,jeanvirgile,,0,@united yes I did. Terrible service from your courrier,,2015-02-22 20:27:51 -0800,Brossard,Eastern Time (US & Canada)
1451,569714640764035073,negative,1.0,Lost Luggage,1.0,United,,Nic_Thoman23,,0,@united compensate us for new clothes bet you won't,"[45.67922537, -111.04823044]",2015-02-22 20:25:29 -0800,GLP,Eastern Time (US & Canada)
1452,569714541178679296,positive,0.6576,,,United,,lorrirhymeswith,,0,@united I have 8 flights with you in the next two weeks :) let's make some good memories!,,2015-02-22 20:25:06 -0800,the cupboard under the stairs,
1453,569713494821482498,negative,1.0,Cancelled Flight,0.6795,United,,DangerPeters,,0,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)",,2015-02-22 20:20:56 -0800,,
1454,569711632991047680,negative,1.0,Late Flight,0.6772,United,,scottychadwick,,0,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving,,2015-02-22 20:13:32 -0800,,Eastern Time (US & Canada)
1455,569711003585220608,negative,1.0,Lost Luggage,1.0,United,,Nic_Thoman23,,0,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams,"[45.67922693, -111.04839797]",2015-02-22 20:11:02 -0800,GLP,Eastern Time (US & Canada)
1456,569710853160710144,negative,1.0,Lost Luggage,0.3682,United,,Nic_Thoman23,,0,"@united I tried the online tracking and they said something like ""attempting to locate luggage""","[45.67925887, -111.04844481]",2015-02-22 20:10:26 -0800,GLP,Eastern Time (US & Canada)
1457,569710627649761282,negative,1.0,Lost Luggage,0.6575,United,,Nic_Thoman23,,1,@united your worker told us not to call because we'd be talking to someone in Thailand...,"[45.67912434, -111.04847959]",2015-02-22 20:09:33 -0800,GLP,Eastern Time (US & Canada)
1458,569710389757419520,negative,1.0,Lost Luggage,1.0,United,,crsmoore,,1,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.,,2015-02-22 20:08:36 -0800,USA / The World,Eastern Time (US & Canada)
1459,569710365770182656,negative,0.6571,Can't Tell,0.3429,United,,ssapol5722,,0,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do,,2015-02-22 20:08:30 -0800,New Jersey,Quito
1460,569710260136640512,negative,1.0,Customer Service Issue,0.7158,United,,thebadvillain,,0,@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united,,2015-02-22 20:08:05 -0800,,
1461,569710072491745280,negative,1.0,Late Flight,1.0,United,,BALLarsen,,0,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?,"[29.98378319, -95.33473143]",2015-02-22 20:07:20 -0800,Danville CA,
1462,569710019333107714,negative,1.0,Late Flight,0.3372,United,,patlee,,1,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections,,2015-02-22 20:07:07 -0800,"Bay Area, CA",Pacific Time (US & Canada)
1463,569709992175116288,negative,1.0,Lost Luggage,0.3423,United,,thebadvillain,,0,"@united if you don't like delayed bags, why do you let it happen so much?",,2015-02-22 20:07:01 -0800,,
1464,569709452594524160,negative,1.0,Customer Service Issue,0.6383,United,,JasonArbaugh,,0,@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay,,2015-02-22 20:04:52 -0800,,
1465,569709350903631873,positive,1.0,,,United,,Girlsurgeon,,0,@united he is so excellent and so reliable :) #happycustomer,,2015-02-22 20:04:28 -0800,"Hermosa Beach, CA",Pacific Time (US & Canada)
1466,569709246150893568,negative,1.0,Customer Service Issue,0.6404,United,,SomuchWhit,,0,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS,,2015-02-22 20:04:03 -0800,,Pacific Time (US & Canada)
1467,569709136813826049,negative,1.0,Customer Service Issue,1.0,United,,SomuchWhit,,0,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service',,2015-02-22 20:03:37 -0800,,Pacific Time (US & Canada)
1468,569707970876936192,neutral,1.0,,,United,,NancyDiaznancyn,,0,@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow,"[-38.0271635, 145.2112317]",2015-02-22 19:58:59 -0800,,
1469,569707569448558592,neutral,1.0,,,United,,NancyDiaznancyn,,0,@united Hi.  My relative's Flight Booking Problems number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you,"[-38.0269936, 145.2110041]",2015-02-22 19:57:23 -0800,,
1470,569707473973739520,positive,1.0,,,United,,LisaGetz1,,0,@united it was delivered! Thank you for making sure it arrived at my doorstep!,,2015-02-22 19:57:01 -0800,"Beijing, China",
1471,569706638283833344,negative,1.0,Late Flight,0.3552,United,,rebeccafrack,,1,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.",,2015-02-22 19:53:41 -0800,"Monkton, Maryland ",Eastern Time (US & Canada)
1472,569706336268611584,negative,1.0,Customer Service Issue,1.0,United,,rlgeraets,,0,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.",,2015-02-22 19:52:29 -0800,,
1473,569705870830874625,neutral,0.6476,,0.0,United,,JasonArbaugh,,0,@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.,,2015-02-22 19:50:38 -0800,,
1474,569705869816012801,positive,0.6466,,,United,,marcotulioluis,,0,“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”,,2015-02-22 19:50:38 -0800,,Eastern Time (US & Canada)
1475,569705838870466561,negative,0.6939,Flight Booking Problems,0.6939,United,,JoeRychalsky,,0,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?,,2015-02-22 19:50:31 -0800,"Wilmington, Delaware",Eastern Time (US & Canada)
1476,569705813142409217,negative,1.0,Customer Service Issue,0.6705,United,,natashajw,,1,@united Thanks for the vague canned response that doesn't address the issue!,,2015-02-22 19:50:25 -0800,"san francisco, ca",Pacific Time (US & Canada)
1477,569705563287896064,positive,0.6629,,,United,,tiamariaroxs,,0,@united thank you!,,2015-02-22 19:49:25 -0800,,
1478,569705220088795136,negative,1.0,Late Flight,0.6765,United,,kaobrien812,,0,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back,,2015-02-22 19:48:03 -0800,"Medford, MA",
1479,569705212274995201,negative,1.0,Flight Attendant Complaints,0.3441,United,,DRVerges,,0,@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.,,2015-02-22 19:48:01 -0800,Chicago,Central Time (US & Canada)
1480,569704478808485888,negative,1.0,Late Flight,1.0,United,,JasonArbaugh,,0,@united Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail,,2015-02-22 19:45:07 -0800,,
1481,569703875390918657,negative,1.0,Lost Luggage,1.0,United,,Rianne1,,0,@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice,,2015-02-22 19:42:43 -0800,,Bern
1482,569703480933408768,negative,1.0,Lost Luggage,0.3542,United,,uncommongrape,,0,@united I did. It took about an hour and a half though,,2015-02-22 19:41:09 -0800,"Rockaway, NJ",Eastern Time (US & Canada)
1483,569703328940032000,negative,0.6907,Late Flight,0.3711,United,,JasonArbaugh,,0,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn,,2015-02-22 19:40:32 -0800,,
1484,569702566126325760,negative,1.0,Customer Service Issue,0.6856,United,,raisas91,,0,@united i did but i got nothing from it. Just dissapointment =(,,2015-02-22 19:37:30 -0800,,
1485,569701607144693760,negative,1.0,Lost Luggage,1.0,United,,meigheyburn,,0,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M,,2015-02-22 19:33:42 -0800,"Akron, Ohio",Eastern Time (US & Canada)
1486,569701377779183616,positive,0.6783,,0.0,United,,McLeodKyle,,0,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.,,2015-02-22 19:32:47 -0800,"Houston, TX",Eastern Time (US & Canada)
1487,569701178054811648,negative,1.0,Late Flight,0.6919,United,,ChrisPinTX,,0,@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa,,2015-02-22 19:32:00 -0800,,Central Time (US & Canada)
1488,569700247275876352,negative,1.0,Can't Tell,0.6704,United,,ChrisPinTX,,1,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.,,2015-02-22 19:28:18 -0800,,Central Time (US & Canada)
1489,569700243383537664,positive,1.0,,,United,,geekydewd,,0,"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)",,2015-02-22 19:28:17 -0800,"CO Springs, Occupied Colorado",Mountain Time (US & Canada)
1490,569699965527666688,negative,1.0,Late Flight,1.0,United,,ChrisPinTX,,0,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.,,2015-02-22 19:27:10 -0800,,Central Time (US & Canada)
1491,569699471954587648,negative,1.0,Late Flight,1.0,United,,bricon67,,0,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate,,2015-02-22 19:25:13 -0800,"ÜT: 33.987103,-118.399024",
1492,569699171868938241,negative,1.0,Late Flight,0.6667,United,,tomlongphd,,0,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.,,2015-02-22 19:24:01 -0800,Mexico City,Eastern Time (US & Canada)
1493,569698949474291713,negative,1.0,Late Flight,0.6565,United,,DJKHacker,,0,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?,,2015-02-22 19:23:08 -0800,"Palo Alto, CA",Pacific Time (US & Canada)
1494,569698788216049664,negative,1.0,Customer Service Issue,1.0,United,,cressman,,0,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.,"[0.0, 0.0]",2015-02-22 19:22:30 -0800,Utah,Mountain Time (US & Canada)
1495,569698504467021824,negative,1.0,longlines,0.6764,United,,scottecrouch,,1,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing,,2015-02-22 19:21:22 -0800,"New York & Washington, D.C.",Eastern Time (US & Canada)
1496,569698085821001728,negative,1.0,Customer Service Issue,0.6563,United,,TQHopper,,0,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1",,2015-02-22 19:19:42 -0800,"Boulder, Co",
1497,569697793801134080,negative,1.0,Customer Service Issue,0.6695,United,,bmorrismusic,,0,@united what about the poor customer service at checkin at Kansas KCI?!? That's it???,,2015-02-22 19:18:33 -0800,Ireland,
1498,569697646501363713,negative,1.0,Late Flight,1.0,United,,cressman,,0,@united except all of that delayed the flight anyway.,"[0.0, 0.0]",2015-02-22 19:17:58 -0800,Utah,Mountain Time (US & Canada)
1499,569697298768203776,negative,0.6606,Can't Tell,0.3425,United,,bricon67,,0,@United maybe find a different gate #ua1758,,2015-02-22 19:16:35 -0800,"ÜT: 33.987103,-118.399024",