{
  "slug": "crypto-swap-refund-address",
  "type": "article",
  "title": "Crypto Swap Refund Address: What to Prepare Before Sending",
  "pageUrl": "https://etz-swap.com/blog/crypto-swap-refund-address",
  "cover": "https://api.etz-swap.com/api/v1/content?path=blog/crypto-swap-refund-address-cover.jpg",
  "publisher": {
    "name": "ETZ Swap",
    "url": "https://etz-swap.com",
    "logo": "https://api.etz-swap.com/api/v1/content?path=blog/logo.webp"
  },
  "friendlyUrls": [
    {
      "url": "https://etz-swap.com/blog/crypto-swap-address-check",
      "anchor": "crypto swap address check"
    },
    {
      "url": "https://etz-swap.com/blog/crypto-swap-route-status-explained",
      "anchor": "crypto swap route status"
    },
    {
      "url": "https://etz-swap.com/blog/crypto-swap-quote-expired",
      "anchor": "crypto swap quote expired"
    },
    {
      "url": "https://etz-swap.com/blog/crypto-swap-minimum-amount-guide",
      "anchor": "crypto swap minimum amount"
    },
    {
      "url": "https://etz-swap.com/exchange-pair/btc-btc-xmr-xmr-0.125",
      "anchor": "BTC to XMR route"
    },
    {
      "url": "https://etz-swap.com/exchange-pair/usdt-eth-xmr-xmr-100",
      "anchor": "USDT to XMR route"
    },
    {
      "url": "https://etz-swap.com/exchange-pair/eth-eth-xmr-xmr-0.125",
      "anchor": "ETH to XMR route"
    }
  ],
  "keyQuestions": [
    "What is a crypto swap refund address?",
    "When can a refund address become important during a crypto swap?",
    "Can an exchange deposit address be used as a refund address?",
    "What happens if the wrong refund address is provided?",
    "Should a refund address use the same asset and network as the original deposit?",
    "What proof should be shared with support if a refund is needed?"
  ],
  "quickSteps": [
    "Prepare a refund address before sending if the source wallet cannot safely receive funds back.",
    "Check the refund asset and network against the route details before copying any address.",
    "Avoid custodial deposit addresses unless you understand the memo, tag, account, and crediting rules.",
    "Save a small proof packet with transaction ID, amount, time, asset, network, and route details.",
    "Stop and verify the route status before sending another transaction or changing the refund plan."
  ],
  "issueRouting": {
    "start": "A crypto swap may need a refund because the route paused, expired, underfilled, used the wrong network, or could not complete the payout.",
    "branches": [
      {
        "if": "The source transaction is not found or still pending.",
        "then": [
          "Check whether the wallet actually broadcast the transaction.",
          "Verify the transaction on the correct source network.",
          "Wait for confirmation before sending another transaction or changing the refund plan."
        ]
      },
      {
        "if": "The deposit confirmed but the route did not process normally.",
        "then": [
          "Review the route status and quote condition.",
          "Check whether the amount, asset, network, and timing matched the route instructions.",
          "Prepare a narrow proof packet before contacting support."
        ]
      },
      {
        "if": "Support requests a refund address.",
        "then": [
          "Use a wallet-controlled address for the correct refund asset and network.",
          "Avoid old exchange deposit addresses unless memo, tag, and crediting rules are clear.",
          "Share only the transaction ID, amount, asset, network, time sent, route identifier, and proposed refund address."
        ]
      }
    ]
  },
  "riskNotes": [
    "A destination address and a refund address may belong to different assets or networks.",
    "Old exchange deposit addresses can create crediting problems because custodial platforms may rotate addresses or require memos and tags.",
    "A wrong refund address can create a second recovery problem after the original route issue.",
    "Sending another transaction before the first route is understood can make support review harder.",
    "Support does not need seed phrases, private keys, wallet backups, remote access, or full wallet histories for a normal refund review."
  ]
}