id,review,expected_topic,expected_sentiment,expected_wants_refund,expected_severity
1,The package arrived two weeks late and the box was crushed.,delivery,negative,no,major
2,"Great headphones, the sound is crisp and the battery lasts all day.",product,positive,no,none
3,The blender stopped working after three days. I want my money back.,product,negative,yes,major
4,I called support three times and nobody solved my problem.,support,negative,no,major
5,Way too expensive for what it is. Cheaper stores sell the same thing.,price,negative,no,minor
6,"Fast shipping, it arrived the next morning. Very happy!",delivery,positive,no,none
7,The agent on the chat was kind and fixed my order in minutes.,support,positive,no,none
8,"I was charged twice for the same order, please refund the extra charge.",price,negative,yes,major
9,The shirt fabric is thin and it shrank after the first wash.,product,negative,no,minor
10,"Good value for money, I would buy it again at this price.",price,positive,no,none
11,The courier left the parcel at the wrong address.,delivery,negative,no,major
12,"It works as described. Nothing special, nothing wrong.",product,neutral,no,none
13,Received the wrong color and the store refuses to take it back. I want a refund.,support,negative,yes,major
14,"Support answered my email the same day, thanks.",support,positive,no,none