Agent Name,Total Interactions,Kore Evaluation Score,Failed interactions count,Fatal interactions,Coaching Assignments,Scorecard Score,Attribute: AU update Jan12,Attribute: AU update Jan12-Score,AU update Jan12 - COMMON AU - GEN & DET,Attribute: Agent rude update Jan12 update,Attribute: Agent rude update Jan12 update-Score,Agent rude update Jan12 update - Agent Blaming customer,Agent rude update Jan12 update - Agent Maintian Profressionalism,Attribute: CU,Attribute: CU-Score,CU - COMMON CU - GEN Both,Attribute: Greet update Jan8,Attribute: Greet update Jan8-Score,Greet update Jan8 - COMMON Greeting Complaince Rate,Attribute: Price,Attribute: Price-Score,Price - COMMON Pricing,Attribute: Resolution update Jan8,Attribute: Resolution update Jan8-Score,Resolution update Jan8 - COMMON Resolution Complaince - confirmation of Resolution provided UPDATE,Attribute: Voice Jan8 update,Attribute: Voice Jan8 update-Score,Voice Jan8 update - Speech Crosstalk update,Voice Jan8 update - Speech Dead Air,Voice Jan8 update - Speech Rate Violation,Attribute: sign-off,Attribute: sign-off-Score,sign-off - COMMON Proper Sign-off
John Doe,6,'-15.33',3,N/A,3,40,AU update Jan12,'-55.00',0.00%,Agent rude update Jan12 update,'-7.50',50.00%,0.00%,CU,100,33.33%,Greet update Jan8,16.75,16.67%,Price,'-77.00',0.00%,Resolution update Jan8,'-33.00',0.00%,Voice Jan8 update,38.4,66.67%,83.33%,16.67%,sign-off,'-22.00',0.00%
Jane Doe,3,46.5,1,1,4,40,AU update Jan12,100,33.33%,Agent rude update Jan12 update,36.67,66.67%,50.00%,CU,100,33.33%,Greet update Jan8,63,66.67%,Price,'-77.00',0.00%,Resolution update Jan8,11.33,33.33%,Voice Jan8 update,'-10.00',0.00%,33.33%,0.00%,sign-off,59.33,66.67%