ConversationID,Channel,Queues,Last Queue,Language,Agents,Scored Agent,Start Time,Sentiment Score,Topics,Escalation,Kore Evaluation Score,Is Passed,Is Fatal Interaction,Audit Score,Contact Direction,Duration Status,Evaluation Form,Agent Blaming customer,Agent Blaming customer - Is Fatal Metric,Agent Blaming customer - Adherence Weight,Agent Blaming customer - Violation,COMMON AU - GEN & DET,COMMON AU - GEN & DET - Is Fatal Metric,COMMON AU - GEN & DET - Adherence Weight,COMMON AU - GEN & DET - Violation,COMMON CU - GEN Both,COMMON CU - GEN Both - Is Fatal Metric,COMMON CU - GEN Both - Adherence Weight,COMMON CU - GEN Both - Violation,COMMON CU2 Price - DET & GEN,COMMON CU2 Price - DET & GEN - Is Fatal Metric,COMMON CU2 Price - DET & GEN - Adherence Weight,COMMON CU2 Price - DET & GEN - Violation,COMMON Greeting Complaince Rate,COMMON Greeting Complaince Rate - Is Fatal Metric,COMMON Greeting Complaince Rate - Adherence Weight,COMMON Greeting Complaince Rate - Violation,COMMON Pricing,COMMON Pricing - Is Fatal Metric,COMMON Pricing - Adherence Weight,COMMON Pricing - Violation,COMMON Proper Sign-off,COMMON Proper Sign-off - Is Fatal Metric,COMMON Proper Sign-off - Adherence Weight,COMMON Proper Sign-off - Violation,COMMON Resolution Complaince - confirmation of Resolution provided UPDATE,COMMON Resolution Complaince - confirmation of Resolution provided UPDATE - Is Fatal Metric,COMMON Resolution Complaince - confirmation of Resolution provided UPDATE - Adherence Weight,COMMON Resolution Complaince - confirmation of Resolution provided UPDATE - Violation,Call Hold,Call Hold - Is Fatal Metric,Call Hold - Adherence Weight,Call Hold - Violation,Call Transfer update,Call Transfer update - Is Fatal Metric,Call Transfer update - Adherence Weight,Call Transfer update - Violation,Manual Evaluation UK1 - Manual Evaluation Metric,Manual Evaluation UK1 - Is Fatal Metric,Manual Evaluation UK1 - Adherence Weight,Manual Evaluation UK1 - Violation,Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 - Manual Evaluation Metric,Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 - Is Fatal Metric,Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 - Adherence Weight,Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 Manual Evaluation UK2 - Violation,Playbook UK,Playbook UK - Is Fatal Metric,Playbook UK - Adherence Weight,Playbook UK - Violation,Speech Crosstalk update,Speech Crosstalk update - Is Fatal Metric,Speech Crosstalk update - Adherence Weight,Speech Crosstalk update - Violation,Speech Dead Air,Speech Dead Air - Is Fatal Metric,Speech Dead Air - Adherence Weight,Speech Dead Air - Violation,Speech Rate Violation,Speech Rate Violation - Is Fatal Metric,Speech Rate Violation - Adherence Weight,Speech Rate Violation - Violation
c-019811b-d5d9-4b97-8d4c-4764a4c1xxxx,Voice,Billing queue,Billing queue,en,"John Doe, Jane Doe",John Doe,2026-07-27T08:23:44.639Z,5.95,fixed deposit interest rate discussion,0,'-36',0,0,N/A,inbound,Evaluated,Valid Voice form,0,0,12,10,0,0,7,8,NA,0,9,6,NA,0,10,10,1,0,12,13,0,0,11,7,1,0,11,9,0,0,12,12,NA,0,20,0,NA,0,22,20,'-',0,12,12,'-',0,15,13,0,0,20,19,0,0,11,9,1,0,10,10,0,0,13,11
c-cce44e8-1626-44dd-962e-e4b9964cxxxx,Voice,Billing queue,Billing queue,en,John Doe agent,Jane Doe,2026-07-27T08:16:21.151Z,2,Customer inquiry about agent assistance,0,'-12',0,0,N/A,inbound,Evaluated,Valid Voice form,1,0,12,10,NA,0,7,8,NA,0,9,6,NA,0,10,10,0,0,12,13,0,0,11,7,0,0,11,9,0,0,12,12,NA,0,20,0,NA,0,22,20,'-',0,12,12,'-',0,15,13,0,0,20,19,1,0,11,9,1,0,10,10,1,0,13,11
c-dde12ab-68b0-4457-88c3-74d3de8cxxxx,Voice,Billing queue,Billing queue,en,Jane Doe Agent,John Doe Agent,2026-07-30T11:41:43.869Z,5.7,Flight booking to Amsterdam,0,2,0,0,N/A,inbound,Evaluated,Valid Voice form,1,0,12,10,NA,0,7,8,NA,0,9,6,NA,0,10,10,0,0,12,13,0,0,11,7,0,0,11,9,0,0,12,12,0,0,20,0,NA,0,22,20,'-',0,12,12,'-',0,15,13,0,0,20,19,1,0,11,9,1,0,10,10,1,0,13,11