20 REQAGENT Reqagent Default DefaultfromSkill 0 1 1000 AfterSequence DefaultFromSkill 1 20 NotApplicable 640 384 11 0 689a4a1b-fa0d-47b3-9a02-cbeb4735f08f -1 0 0 19 SNIPPET Send EndOfConversationEvent to Kore Agent AI DYNAMIC params params.conversationId="{contactid}" params.botid="{botid}" params.clientid="{clientid}" params.clientsecret="{clientsecret}" params.baseurl="{baseurl}" params.language="{language}" requestBody="{params.asJSON()}" existingUserProxy=GetRESTProxy() existingUserProxy.ContentType="application/json" // set content type ASSIGN tempArr="{baseurl.split('/')}" ASSIGN baseURI="{tempArr[1]}" baseURI.append("/") baseURI.append("{tempArr[2]}") baseURI.append("/") baseURI.append("{tempArr[3]}") ASSIGN summaryURI="{baseURI}/integrations/nice/triggerSummary" //set endpoint url responsedBody=existingUserProxy.MakeRestRequest(summaryURI, requestBody ,0, "POST") ASSIGN responseString="{responsedBody.asJSON()}" Limit2K 3 0 3408 336 14 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 3 0 0 18 SNIPPET Generate Iframe Params ASSIGN global:clientid="Kore.ai Client ID" ASSIGN global:clientsecret="Kore.ai Client Secret" ASSIGN global:botid="Kore.ai Bot ID" ASSIGN global:baseurl="Kore.ai Agent AI Widget URL" ASSIGN global:language="en" // 'customdata' object can be utilized to pass information to Agent AI Bot DYNAMIC customdata DYNAMIC scriptparams scriptparams.clientid="{clientid}" scriptparams.clientsecret="{clientsecret}" scriptparams.botid="{botid}" scriptparams.agentassisturl="{agentassisturlencoded}" scriptparams.conversationid="{contactid}" scriptparams.source="nice" scriptparams.isCall=false scriptparams.baseurl="{baseurl}" scriptparams.interactiveLanguage="{language}" scriptparams.nice_access_key="NiceCX API Access Key" scriptparams.nice_access_key_secret="NiceCX API Access Key Secret" scriptparams.niceurl="NiceCX API URL" scriptparams.niceauthurl="NiceCX Base Region URL" scriptparams.customdata="{customdata.asJSON()}" ASSIGN scriptparamsjson="{scriptparams.asJSON()}" Limit2K 17 0 3408 208 13 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 17 0 0 17 AgentAssistV1_LIBID_b2aedee9-ab1e-4923-9d64-04cee8118482 Agent Assist KAA scriptparamsjson 3744 208 10 1 b2aedee9-ab1e-4923-9d64-04cee8118482 -1 0 0 16 BEGIN Begin 11 0 288 224 9 0 b2f794c5-0232-40e7-9830-76d573bf57d7 11 0 0 13 TEXTMSG No Response (End) CallerFromSystem Sorry,no agent available. Please try again! 10 0 1592 224 8 0 45a72b54-4407-4f10-b9ae-464ff02dbb3c 10 0 0 12 LOOP Loop 2 C1 Finished 13 0 Repeat 9 1 1064 224 7 0 a10f9f27-a5dd-48ba-ae37-e206fc6e101b -1 0 13 1 9 0 0 11 ASKCALLER Textmsg Hello ! AccountNumber 60 12 0 CallerResponded 20 1 640 224 6 0 cd5e2559-0451-4c75-83be-597e770f5246 12 1 20 0 0 10 END End 2000 224 5 0 93fb8888-30cf-4df3-8ed9-1f2986819080 -1 0 0 9 TEXTMSG No Response (Retry) CallerFromSystem I would really love to help, but I'm afraid I need your account number first. 11 0 1064 320 4 0 45a72b54-4407-4f10-b9ae-464ff02dbb3c 11 0 0 8 TEXTMSG Textmsg BothFromAgent {P1} 3408 464 3 0 45a72b54-4407-4f10-b9ae-464ff02dbb3c -1 0 0 7 ONSIGNAL Onsignal S1 8 0 3056 464 2 0 de09a7de-6654-4642-a86a-87ffbe75c7d7 8 0 0 3 END End 3744 336 12 0 93fb8888-30cf-4df3-8ed9-1f2986819080 -1 0 0 2 ONRELEASE Onrelease 19 0 3056 336 1 0 ea1363d4-fade-4cac-b15e-c4c514c2f9b5 19 0 0 1 ONANSWER Onanswer SKLNAME FIRST LAST AGENTID 18 0 3056 208 0 0 4b611ba4-8e81-45a6-9fcc-97c24f43ccbc 18 0 0 NiceMAX_AAChat 2024-10-23T10:30:23.14 2024-12-02T11:35:30.943 44030417 XOCC Kore.ai Mountain Standard Time 3 0001-01-01T00:00:00