11 REQAGENT Reqagent Default DefaultfromSkill 0 1 1000 AfterSequence DefaultFromSkill 1 20 NotApplicable 9 0 416 32 5 0 689a4a1b-fa0d-47b3-9a02-cbeb4735f08f 9 0 0 10 SNIPPET Send EndOfConversationEvent to Kore Agent AI DYNAMIC params params.conversationId = "{contactid}" params.botid = "{botid}" params.clientid="{clientid}" params.clientsecret="{clientsecret}" params.baseurl="{baseurl}" params.language="{language}" requestBody = "{params.asJSON()}" existingUserProxy = GetRESTProxy() existingUserProxy.ContentType = "application/json" // set content type ASSIGN tempArr = "{baseurl.split('/')}" ASSIGN baseURI = "{tempArr[1]}" baseURI.append("/") baseURI.append("{tempArr[2]}") baseURI.append("/") baseURI.append("{tempArr[3]}") ASSIGN summaryURI = "{baseURI}/integrations/nice/triggerSummary" //set endpoint url responsedBody = existingUserProxy.MakeRestRequest(summaryURI, requestBody ,0, "POST") ASSIGN responseString="{responsedBody.asJSON()}" Limit2K 8 0 416 272 7 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 8 0 0 9 MUSIC Music 0 0 False True 672 32 4 0 dbcc742b-28d8-42d1-9d95-0d9abf20b04b -1 0 0 8 END End 672 272 3 0 93fb8888-30cf-4df3-8ed9-1f2986819080 -1 0 0 7 AgentAssistV1_LIBID_b2aedee9-ab1e-4923-9d64-04cee8118482 Agent Assist KAA scriptparamsjson 672 144 8 1 b2aedee9-ab1e-4923-9d64-04cee8118482 -1 0 0 6 SNIPPET Generate Iframe Params ASSIGN global:clientid="Kore.ai Client ID" ASSIGN global:clientsecret="Kore.ai Client Secret" ASSIGN global:botid="Kore.ai Bot ID" ASSIGN global:baseurl="Kore.ai Agent AI Widget URL" ASSIGN global:language="en" // 'customdata' object can be utilized to pass information to Agent AI Bot DYNAMIC customdata DYNAMIC scriptparams scriptparams.clientid="{clientid}" scriptparams.clientsecret="{clientsecret}" scriptparams.botid="{botid}" scriptparams.agentassisturl="{agentassisturlencoded}" scriptparams.conversationid="{contactid}" scriptparams.source="nice" scriptparams.isCall=true scriptparams.baseurl="{baseurl}" scriptparams.interactiveLanguage="{language}" scriptparams.nice_access_key="NiceCX API Access Key" scriptparams.nice_access_key_secret="NiceCX API Access Key Secret" scriptparams.niceurl="NiceCX API URL" scriptparams.niceauthurl="NiceCX Base Region URL" scriptparams.customdata="{customdata.asJSON()}" ASSIGN scriptparamsjson="{scriptparams.asJSON()}" Limit2K 7 0 416 144 6 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 7 0 0 4 ONRELEASE Onrelease 10 0 144 272 2 0 ea1363d4-fade-4cac-b15e-c4c514c2f9b5 10 0 0 3 ONANSWER Onanswer SKLNAME FIRST LAST AGENTID 6 0 144 144 1 0 4b611ba4-8e81-45a6-9fcc-97c24f43ccbc 6 0 0 1 BEGIN Begin 11 0 144 32 0 0 b2f794c5-0232-40e7-9830-76d573bf57d7 11 0 0 NiceMAX_AAVoice 2024-10-23T11:36:32.393 2024-12-02T11:46:29.343 44030417 XOCC Kore.ai Mountain Standard Time 4 0001-01-01T00:00:00