{
 "scriptContent": {
  "header": {
   "scriptName": "Salesforce\\SF AA Chat (to export)",
   "busNo": 4606881,
   "mediaType": 3,
   "mediaTypeName": "chat",
   "purposeType": "General",
   "variableRedaction": "",
   "nextActionId": 25,
   "status": "Active",
   "lastSavedIn": "cxs"
  },
  "actions": {
   "1": {
    "actionId": 1,
    "libraryId": "45A72B54-4407-4F10-B9AE-464FF02DBB3C",
    "name": "TEXTMSG",
    "version": 1,
    "label": "No Response (Retry)",
    "dependencyOrder": "0",
    "implType": "0",
    "x": 2240,
    "y": 368,
    "xws": 2240,
    "yws": 368
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    "libraryId": "93FB8888-30CF-4DF3-8ED9-1F2986819080",
    "name": "END",
    "version": 1,
    "label": "End",
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    "x": 2752,
    "y": 256,
    "xws": 2752,
    "yws": 256
   },
   "3": {
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    "libraryId": "B2F794C5-0232-40E7-9830-76D573BF57D7",
    "name": "BEGIN",
    "version": 1,
    "label": "Begin",
    "dependencyOrder": "2",
    "implType": "0",
    "x": 1568,
    "y": 256,
    "xws": 1568,
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   },
   "4": {
    "actionId": 4,
    "libraryId": "4B611BA4-8E81-45A6-9FCC-97C24F43CCBC",
    "name": "ONANSWER",
    "version": 1,
    "label": "Onanswer",
    "dependencyOrder": "3",
    "implType": "0",
    "x": 144,
    "y": 448,
    "xws": 144,
    "yws": 448
   },
   "5": {
    "actionId": 5,
    "libraryId": "EA1363D4-FADE-4CAC-B15E-C4C514C2F9B5",
    "name": "ONRELEASE",
    "version": 1,
    "label": "Onrelease",
    "dependencyOrder": "4",
    "implType": "0",
    "x": 144,
    "y": 576,
    "xws": 144,
    "yws": 576
   },
   "6": {
    "actionId": 6,
    "libraryId": "93FB8888-30CF-4DF3-8ED9-1F2986819080",
    "name": "END",
    "version": 1,
    "label": "End",
    "dependencyOrder": "5",
    "implType": "0",
    "x": 1080,
    "y": 576,
    "xws": 1080,
    "yws": 576
   },
   "7": {
    "actionId": 7,
    "libraryId": "CD5E2559-0451-4C75-83BE-597E770F5246",
    "name": "ASKCALLER",
    "version": 1,
    "label": "Textmsg",
    "dependencyOrder": "6",
    "implType": "0",
    "x": 2000,
    "y": 264,
    "xws": 2000,
    "yws": 264
   },
   "8": {
    "actionId": 8,
    "libraryId": "A10F9F27-A5DD-48BA-AE37-E206FC6E101B",
    "name": "LOOP",
    "version": 1,
    "label": "Loop",
    "dependencyOrder": "7",
    "implType": "0",
    "x": 2240,
    "y": 264,
    "xws": 2240,
    "yws": 264
   },
   "9": {
    "actionId": 9,
    "libraryId": "45A72B54-4407-4F10-B9AE-464FF02DBB3C",
    "name": "TEXTMSG",
    "version": 1,
    "label": "No Response (End)",
    "dependencyOrder": "8",
    "implType": "0",
    "x": 2496,
    "y": 264,
    "xws": 2496,
    "yws": 264
   },
   "11": {
    "actionId": 11,
    "libraryId": "B333DA63-33C8-4297-A58A-E9546CF7F0F2",
    "name": "SNIPPET",
    "version": 1,
    "label": "Send Data to Salesforce",
    "dependencyOrder": "9",
    "implType": "0",
    "x": 760,
    "y": 432,
    "xws": 760,
    "yws": 432
   },
   "12": {
    "actionId": 12,
    "libraryId": "B333DA63-33C8-4297-A58A-E9546CF7F0F2",
    "name": "SNIPPET",
    "version": 1,
    "label": "Update Chat Status Flag",
    "dependencyOrder": "10",
    "implType": "0",
    "x": 760,
    "y": 560,
    "xws": 760,
    "yws": 560
   },
   "14": {
    "actionId": 14,
    "libraryId": "B333DA63-33C8-4297-A58A-E9546CF7F0F2",
    "name": "SNIPPET",
    "version": 1,
    "label": "Salesforce Auth",
    "dependencyOrder": "8",
    "implType": "0",
    "x": 1760,
    "y": 240,
    "xws": 1760,
    "yws": 240
   },
   "17": {
    "actionId": 17,
    "libraryId": "45A72B54-4407-4F10-B9AE-464FF02DBB3C",
    "name": "TEXTMSG",
    "version": 1,
    "label": "Send Message in Current Conv ID",
    "dependencyOrder": "12",
    "implType": "0",
    "x": 760,
    "y": 688,
    "xws": 760,
    "yws": 688
   },
   "18": {
    "actionId": 18,
    "libraryId": "DE09A7DE-6654-4642-A86A-87FFBE75C7D7",
    "name": "ONSIGNAL",
    "version": 1,
    "label": "Onsignal",
    "dependencyOrder": "13",
    "implType": "0",
    "x": 144,
    "y": 680,
    "xws": 144,
    "yws": 680
   },
   "21": {
    "actionId": 21,
    "libraryId": "B2AEDEE9-AB1E-4923-9D64-04CEE8118482",
    "name": "AgentAssistV1_LIBID_b2aedee9-ab1e-4923-9d64-04cee8118482",
    "version": 1,
    "label": "Agent Assist",
    "dependencyOrder": "14",
    "implType": "1",
    "x": 1080,
    "y": 432,
    "xws": 1080,
    "yws": 432
   },
   "22": {
    "actionId": 22,
    "libraryId": "B333DA63-33C8-4297-A58A-E9546CF7F0F2",
    "name": "SNIPPET",
    "version": 1,
    "label": "Custom Data",
    "dependencyOrder": "15",
    "implType": "0",
    "x": 400,
    "y": 432,
    "xws": 400,
    "yws": 432
   },
   "23": {
    "actionId": 23,
    "libraryId": "689A4A1B-FA0D-47B3-9A02-CBEB4735F08F",
    "name": "REQAGENT",
    "version": 1,
    "label": "Reqagent",
    "dependencyOrder": "16",
    "implType": "0",
    "x": 2000,
    "y": 416,
    "xws": 2000,
    "yws": 416
   },
   "24": {
    "actionId": 24,
    "libraryId": "B333DA63-33C8-4297-A58A-E9546CF7F0F2",
    "name": "SNIPPET",
    "version": 1,
    "label": "Send EndOfConversation Event to Kore Agent AI",
    "dependencyOrder": "17",
    "implType": "0",
    "x": 400,
    "y": 560,
    "xws": 400,
    "yws": 560
   }
  },
  "properties": {
   "1": {
    "0": {
     "name": "Target",
     "value": "CallerFromSystem"
    },
    "1": {
     "name": "Text",
     "value": "I would really love to help, but I'm afraid I need your account number first."
    }
   },
   "2": {},
   "3": {
    "0": {
     "name": "RootFolder",
     "value": ""
    },
    "1": {
     "name": "Application",
     "value": ""
    },
    "2": {
     "name": "ParamCount",
     "value": ""
    },
    "3": {
     "name": "Parameters",
     "value": []
    }
   },
   "4": {
    "0": {
     "name": "SkillNameVar",
     "value": "SKLNAME"
    },
    "1": {
     "name": "AgentFirstName",
     "value": "FIRST"
    },
    "2": {
     "name": "AgentLastName",
     "value": "LAST"
    },
    "3": {
     "name": "AgentID",
     "value": "AGENTID"
    }
   },
   "5": {
    "0": {
     "name": "CauseCode",
     "value": ""
    },
    "1": {
     "name": "CallResult",
     "value": ""
    }
   },
   "6": {},
   "7": {
    "0": {
     "name": "Message",
     "value": "Hello !"
    },
    "1": {
     "name": "ResultVar",
     "value": "AccountNumber"
    },
    "2": {
     "name": "AlertSound",
     "value": ""
    },
    "3": {
     "name": "TimeoutSec",
     "value": "60"
    }
   },
   "8": {
    "0": {
     "name": "Repeat",
     "value": "2"
    },
    "1": {
     "name": "CounterName",
     "value": "C1"
    }
   },
   "9": {
    "0": {
     "name": "Target",
     "value": "CallerFromSystem"
    },
    "1": {
     "name": "Text",
     "value": "Sorry,no agent available. Please try again!"
    }
   },
   "11": {
    "0": {
     "name": "Data",
     "value": "// Insert the records after authentication \r\nIF access_token!=''\r\n{\r\n  // set request body\r\n  DYNAMIC agent_Details\r\n  agent_Details.KAA__contact__c=\"{contactid}\"\r\n  agent_Details.KAA__agentId__c=\"{agentid}\"\r\n  agent_Details.KAA__status__c=\"true\"\r\n  agent_Details.KAA__screenPopup__c=\"false\"\r\n  agent_Details.KAA__customData__c=\"{customdata_string}\"\r\n  requestBody=\"{agent_Details.asJSON()}\"\r\n  \r\n  \r\n  existingUserProxy=GetRESTProxy()\r\n  existingUserProxy.ContentType=\"application/json\" // set content type\r\n  ASSIGN requestAuth=\"Bearer \"\r\n  requestAuth.append(\"{access_token}\")\r\n  existingUserProxy.AddHeader(\"Authorization\",requestAuth)\r\n  existingUserProxy.ContentType=\"application/json\"\r\n  ASSIGN SobjectName=\"KAA__CxoneData__c\" //set sobject name\r\n  ASSIGN salesforceSobjectURI=\"{salesforceBaseURI}/services/data/v58.0/sobjects/{SobjectName}\" // set endpoint url\r\n  responsedBody=existingUserProxy.MakeRestRequest(salesforceSobjectURI, requestBody ,0, \"POST\")\r\n  sObjectId=\"{responsedBody.id.$value}\"\r\n}\r\n"
    },
    "1": {
     "name": "MaxStringSize",
     "value": "Limit2K"
    }
   },
   "12": {
    "0": {
     "name": "Data",
     "value": "// set request body\r\nDYNAMIC agent_Details_update\r\nagent_Details_update.KAA__status__c='false'\r\nreqBody=\"{agent_Details_update.asJSON()}\"\r\n\r\nexistingUserProxy=GetRESTProxy()\r\nexistingUserProxy.ContentType=\"application/json\" // set content type\r\n\r\nASSIGN requestAuth=\"Bearer \"\r\nrequestAuth.append(\"{access_token}\")\r\n\r\nexistingUserProxy.AddHeader(\"Authorization\",requestAuth)\r\nexistingUserProxy.ContentType=\"application/json\"\r\n\r\nASSIGN SobjectName=\"KAA__CxoneData__c\" //set sobject name\r\nASSIGN salesforcesobjectURI=\"{salesforceBaseURI}/services/data/v58.0/sobjects/{SobjectName}/{sObjectId}\" // set endpoint url\r\nrespBody=existingUserProxy.MakeRestRequest(salesforcesobjectURI, reqBody ,0, \"PATCH\")\r\n"
    },
    "1": {
     "name": "MaxStringSize",
     "value": "Limit2K"
    }
   },
   "14": {
    "0": {
     "name": "Data",
     "value": "//User Authentication\r\nASSIGN global:access_token=\"\" // assign global variable\r\nASSIGN global:sObjectId=\"\" // assign global variable\r\n\r\n\r\nASSIGN global:salesforceBaseURI=\"TO-BE-FILLED-IN\" // set baseurl\r\nASSIGN salesforcekey=\"TO-BE-FILLED-IN\" //ClientID\r\nASSIGN salesforcesecret=\"TO-BE-FILLED-IN\" //ClientSecret\r\nASSIGN salesforceusername=\"TO-BE-FILLED-IN\" //SF Username\r\nASSIGN salesforcepassword=\"TO-BE-FILLED-IN\" //SF Password\r\n\r\n//Agent AI Configuration\r\nASSIGN global:clientsecret=\"Kore.ai ClientSecret\"\r\nASSIGN global:clientid=\"Kore.ai ClientID\"\r\nASSIGN global:botid=\"Kore.ai BotID\"\r\nASSIGN global:baseurl=\"Kore.ai AgentAI Widget URL\"\r\nASSIGN global:language=\"en\"\r\n\r\n\r\nASSIGN salesforcekey=salesforcekey.urlencode\r\nASSIGN salesforcesecret=salesforcesecret.urlencode\r\nASSIGN salesforceusername=salesforceusername.urlencode\r\nASSIGN salesforcepassword=salesforcepassword.urlencode\r\n\r\n\r\ntokenproxy=GetRESTProxy()\r\nASSIGN tokenRequestParms=\"\"\r\n\r\ntokenRequestParms.append(\"grant_type=password\")\r\ntokenRequestParms.append(\"&client_id={salesforcekey}\")\r\ntokenRequestParms.append(\"&client_secret={salesforcesecret}\")\r\ntokenRequestParms.append(\"&username={salesforceusername}\")\r\ntokenRequestParms.append(\"&password={salesforcepassword}\")\r\n\r\n\r\nASSIGN salesforceAuthURI=\"{salesforceBaseURI}/services/oauth2/token\" // set endpoint url\r\n\r\n\r\ntokenResult=tokenproxy.MakeRestRequest(salesforceAuthURI, tokenrequestParms, 0, \"POST\")\r\nIF tokenproxy.StatusCode = 200\r\n{\r\n  access_token=\"{tokenResult.access_token.$value}\"\r\n}\r\n"
    },
    "1": {
     "name": "MaxStringSize",
     "value": "Limit2K"
    }
   },
   "17": {
    "0": {
     "name": "Target",
     "value": "BothFromAgent"
    },
    "1": {
     "name": "Text",
     "value": "{P1}"
    }
   },
   "18": {
    "0": {
     "name": "SrcContactIDVar",
     "value": "S1"
    },
    "1": {
     "name": "ParamCount",
     "value": ""
    },
    "2": {
     "name": "Parameters",
     "value": []
    }
   },
   "21": {
    "0": {
     "name": "assistLaunchConfigName",
     "value": "KAA"
    },
    "1": {
     "name": "actionRestUrl",
     "value": ""
    },
    "2": {
     "name": "AgentId",
     "value": ""
    },
    "3": {
     "name": "AgentUUId",
     "value": ""
    },
    "4": {
     "name": "AgentAssistMasterId",
     "value": ""
    },
    "5": {
     "name": "BotExchangeVersion",
     "value": ""
    },
    "6": {
     "name": "scriptParams",
     "value": ""
    }
   },
   "22": {
    "0": {
     "name": "Data",
     "value": "//'customdata' object can be utilized to pass information to Agent AI Bot\n//For example, customdata.agentId = \"{agentid}\"\nDYNAMIC customdata\n\nASSIGN global:customdata_string = \"{customdata.asJSON()}\""
    },
    "1": {
     "name": "MaxStringSize",
     "value": "Limit2K"
    }
   },
   "23": {
    "0": {
     "name": "Skill",
     "value": "Default"
    },
    "1": {
     "name": "TargetAgent",
     "value": ""
    },
    "2": {
     "name": "PriorityManagement",
     "value": "DefaultfromSkill"
    },
    "3": {
     "name": "InitialPriority",
     "value": "0"
    },
    "4": {
     "name": "Acceleration",
     "value": "1"
    },
    "5": {
     "name": "Function",
     "value": ""
    },
    "6": {
     "name": "MaxPriority",
     "value": "1000"
    },
    "7": {
     "name": "Sequence",
     "value": ""
    },
    "8": {
     "name": "ZipTone",
     "value": "AfterSequence"
    },
    "9": {
     "name": "ScreenPopSource",
     "value": "DefaultFromSkill"
    },
    "10": {
     "name": "ScreenPopURL",
     "value": ""
    },
    "11": {
     "name": "HighProficiency",
     "value": "1"
    },
    "12": {
     "name": "LowProficiency",
     "value": "20"
    },
    "13": {
     "name": "RoutingAttribute",
     "value": "NotApplicable"
    }
   },
   "24": {
    "0": {
     "name": "Data",
     "value": "DYNAMIC params\nparams.conversationId = \"{contactid}\"\nparams.botid = \"{botid}\"\nparams.clientid=\"{clientid}\"\nparams.clientsecret=\"{clientsecret}\"\nparams.baseurl=\"{baseurl}\"\nparams.language=\"{language}\"\nrequestBody = \"{params.asJSON()}\"\n\nexistingUserProxy = GetRESTProxy()\nexistingUserProxy.ContentType = \"application/json\" // set content type\n\nASSIGN tempArr = \"{baseurl.split('/')}\"\n\nASSIGN baseURI = \"{tempArr[1]}\"\nbaseURI.append(\"/\")\nbaseURI.append(\"{tempArr[2]}\")\nbaseURI.append(\"/\")\nbaseURI.append(\"{tempArr[3]}\")\n\nASSIGN summaryURI = \"{baseURI}/integrations/nice/triggerSummary\" //set endpoint url\nresponsedBody = existingUserProxy.MakeRestRequest(summaryURI, requestBody ,0, \"POST\")\n\nASSIGN responseString=\"{responsedBody.asJSON()}\""
    },
    "1": {
     "name": "MaxStringSize",
     "value": "Limit2K"
    }
   }
  },
  "branches": {
   "1": [
    {
     "to": 7,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "l,r",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "3": [
    {
     "to": 14,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "4": [
    {
     "to": 22,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "5": [
    {
     "to": 24,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "7": [
    {
     "to": 8,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    },
    {
     "to": 23,
     "label": "CallerResponded",
     "type": "branch",
     "labelDistance": 0.5,
     "index": 1,
     "ports": "b,t",
     "lineType": "straight",
     "elbows": [
      [
       2064,
       360
      ]
     ]
    }
   ],
   "8": [
    {
     "to": 9,
     "label": "Finished",
     "type": "branch",
     "labelDistance": 0.5,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    },
    {
     "to": 1,
     "label": "Repeat",
     "type": "branch",
     "labelDistance": 0.5,
     "index": 1,
     "ports": "b,t",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "9": [
    {
     "to": 2,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "11": [
    {
     "to": 21,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "12": [
    {
     "to": 6,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "14": [
    {
     "to": 7,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "18": [
    {
     "to": 17,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "22": [
    {
     "to": 11,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ],
   "24": [
    {
     "to": 12,
     "label": "",
     "type": "default",
     "labelDistance": null,
     "index": 0,
     "ports": "r,l",
     "lineType": "straight",
     "elbows": []
    }
   ]
  },
  "schemaVersion": "1.0.0"
 }
}