# Privacy Policy

**Effective Date:** 27 June 2026

Welcome to **Feathers** ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

## 1. Information We Collect

We may collect the following types of information:

### Personal Information

* Full name
* Email address
* Phone number
* Company or business name
* Billing information (where applicable)

### Technical Information

* IP address
* Browser type and version
* Device information
* Operating system
* Pages visited
* Date and time of your visit
* Cookies and similar technologies

### Information You Provide

When you contact us or request our services, you may provide:

* Project requirements
* Files and documents
* Messages and correspondence
* Feedback
* Technical support requests

## 2. How We Use Your Information

We use your information to:

* Deliver our services
* Design and develop websites, mobile applications, and software
* Provide IT support and troubleshooting
* Respond to enquiries
* Process payments (where applicable)
* Communicate project updates
* Improve our website and services
* Prevent fraud, misuse, and unauthorized access
* Comply with legal obligations

## 3. Cookies

Our website may use cookies and similar technologies to:

* Improve website functionality
* Remember user preferences
* Analyse website traffic
* Enhance your browsing experience

You can disable cookies through your browser settings, although some features of our website may not function correctly.

## 4. Sharing Your Information

We do **not** sell your personal information.

We may share your information only when necessary with:

* Payment processors
* Website hosting providers
* Cloud service providers
* Trusted service providers assisting us in delivering our services
* Government or legal authorities where required by law

## 5. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

* Unauthorised access
* Loss
* Misuse
* Alteration
* Disclosure

While we strive to use commercially acceptable security measures, no method of electronic storage or internet transmission is completely secure.

## 6. Data Retention

We retain your information only for as long as necessary to:

* Provide our services
* Fulfil contractual obligations
* Meet legal and regulatory requirements
* Resolve disputes
* Maintain business records

## 7. Your Rights

Depending on applicable laws, you may have the right to:

* Access your personal information
* Request corrections
* Request deletion of your information
* Withdraw consent where applicable
* Object to certain processing activities

To exercise these rights, please contact us using the details below.

## 8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

## 9. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

## 11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

**Feathers**

**Email:** [feathers.poetry@gmail.com](mailto:feathers.poetry@gmail.com)

**Phone:** 071 000 0000

**Website:** [https://featherswebsite.com](https://featherswebsite.com)

## POPIA Compliance (South Africa)

If you are located in South Africa, Feathers processes personal information in accordance with the **Protection of Personal Information Act, 2013 (POPIA)**. We collect only the information necessary to provide our services and take reasonable steps to safeguard it. You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

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**© 2026 Feathers. All Rights Reserved.**