---
name: migrate-from-intercom
description: Migrates projects from Intercom to Gleap. Detects Intercom SDK integration (JavaScript, iOS, Android, React Native, Flutter), removes it, installs the Gleap SDK, and replaces all Intercom API calls with Gleap equivalents. Also covers server-side REST API migration. Use when switching from Intercom to Gleap, replacing Intercom, or migrating away from Intercom.
---

# Migrate from Intercom to Gleap

Guides users through replacing Intercom with Gleap in their codebase. Covers client-side SDK swap and server-side API migration.

## Detect Intercom

Search the codebase for Intercom integration. Use `Grep` to find:

### Package references
- `package.json`: `@intercom/messenger-js-sdk`, `intercom-client`, `@intercom/intercom-react-native`
- `Podfile`: `pod 'Intercom'`
- `build.gradle`: `io.intercom.android:intercom-sdk`
- `pubspec.yaml`: `intercom_flutter`
- `composer.json`: `intercom/intercom-php`
- `Gemfile`: `intercom-rails`, `intercom-ruby`

### Code patterns (client-side JavaScript — used by ALL web frameworks)
- JavaScript: `Intercom(`, `window.intercomSettings`, `widget.intercom.io`, `@intercom/messenger-js-sdk`
- iOS: `import Intercom`, `Intercom.setApiKey`, `Intercom.loginUser`
- Android: `import com.intercom`, `Intercom.initialize`, `Intercom.client()`
- React Native: `import Intercom from '@intercom/intercom-react-native'`, `IntercomModule`
- Flutter: `import 'package:intercom_flutter'`, `Intercom.instance`
- Server: `intercom-client`, `intercom-php`, `intercom-ruby`, `intercom-go`, `intercom-java`, `Intercom.Dotnet`

Report all findings to the user before proceeding.

## API Key Resolution

Before asking the user for their Gleap API key, check these locations in order:

1. **User provided it in the conversation** — use it directly
2. **`.env` file** in the project root — look for `GLEAP_API_KEY=...`
3. **Environment variable** — check if `GLEAP_API_KEY` is set via `echo $GLEAP_API_KEY`
4. **Not found** — ask the user (available at https://app.gleap.io > Project Settings > Security > API Key)

When a key is found or provided, offer to save it to `.env` (and add `.env` to `.gitignore` if needed).

## Workflow

1. **Detect Intercom** using the patterns above. Report which platforms and files are affected.
2. **Confirm scope** with the user: which parts to migrate (client SDK, server API, or both).
3. **Resolve Gleap API key** using the API Key Resolution steps above.
4. **Read the mapping file** for the detected platform from this skill's directory.
5. **Remove Intercom SDK**: Uninstall packages, remove script tags, delete imports and configuration.
6. **Install Gleap SDK**: Follow the installation steps from the mapping file (or reference the `gleap-sdk-setup` skill if installed).
7. **Replace API calls**: Use the mapping tables to convert every Intercom call to its Gleap equivalent. Use the resolved API key in initialization code.
8. **Migrate server-side code** if applicable: Replace Intercom REST API calls with Gleap REST API calls. See `mapping-server-api.md`.
9. **Clean up**: Remove Intercom-specific config (API keys, app IDs, `intercomSettings`, push notification handlers).
10. **Verify**: Build and run the project. Search for any remaining `intercom` references.

## Mapping Files

Read the appropriate file based on detected platform:

- **JavaScript / Web**: `mapping-javascript.md` — also applies to all server-side web frameworks (Laravel, Django, Rails, ASP.NET, Spring Boot, Phoenix, etc.) since they all use the JavaScript SDK on the client side
- **iOS (Swift / Objective-C)**: `mapping-ios.md`
- **Android (Kotlin / Java)**: `mapping-android.md`
- **React Native**: `mapping-react-native.md`
- **Flutter**: `mapping-flutter.md`
- **Server-side REST API**: `mapping-server-api.md`

For projects using multiple platforms, read all relevant files. Common combinations:
- **Web framework + server SDK** (e.g., Laravel with `intercom-php`, Rails with `intercom-ruby`): Use `mapping-javascript.md` for client-side and `mapping-server-api.md` for server-side
- **React Native + server API**: Use `mapping-react-native.md` and `mapping-server-api.md`

## Important Notes

- Intercom uses `app_id` + `api_key` (separate for iOS/Android). Gleap uses a single API key per project from https://app.gleap.io
- Intercom's `boot()` combines initialization + user identification. In Gleap, these are separate: `initialize()` then `identify()`
- Intercom's `shutdown()` = Gleap's `clearIdentity()`
- Intercom's `update()` = Gleap's `updateContact()`
- Intercom custom user attributes map to Gleap's `customData` object (max 35 keys, primitives only)
- Intercom company data maps to Gleap's `companyId` + `companyName` fields in identify
- Features without direct Gleap equivalent: product tours (`startTour`), tickets view (`showTicket`), news items (`showNews`). Note these to the user as requiring alternative approaches
- Server-side: Intercom REST API uses `Bearer` token auth. Gleap uses `Api-Token` header (legacy) or `Bearer` + `Project` headers (v3 API)