airline_sentiment,text
neutral,What @dhepburn said.
positive,plus you've added commercials to the experience... tacky.
neutral,I didn't today... Must mean I need to take another trip!
negative,"it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse"
negative,and it's a really big bad thing about it
negative,"seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA"
positive,"yes, nearly every time I fly VX this “ear worm” won’t go away :)"
neutral,"Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP"
positive,"@virginamerica Well, I didn't…but NOW I DO! :-D"
positive,"it was amazing, and arrived an hour early. You're too good to me."
neutral,did you know that suicide is the second leading cause of death among teens 10-24
positive,I <3 pretty graphics. so much better than minimal iconography. :D
positive,This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p
positive,@virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn
positive,Thanks!
negative,SFO-PDX schedule is still MIA.
positive,So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
negative,I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!
positive,I ❤️ flying . ☺️👍
positive,you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.
negative,why are your first fares in May over three times more than other carriers when all seats are available to select???
positive,I love this graphic. http://t.co/UT5GrRwAaA
positive,I love the hipster innovation. You are a feel good brand.
neutral,will you be making BOS>LAS non stop permanently anytime soon?
negative,you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet
negative,status match program.  I applied and it's been three weeks.  Called and emailed with no response.
negative,What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail
neutral,do you miss me? Don't worry we'll be together very soon.
negative,amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS
neutral,LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix
negative,"hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢"
neutral,Are the hours of operation for the Club at SFO that are posted online current?
negative,"help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!"
negative,"awaiting my return phone call, just would prefer to use your online self-service option :("
positive,this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews
neutral,Nice RT : Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP
positive,Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday
positive,"@freddieawards Done and done! Best airline around, hands down!"
neutral,when can I book my flight to Hawaii??
negative,Your chat support is not working on your site: http://t.co/vhp2GtDWPk
positive,"View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr"
negative,"Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?"
neutral,plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!!  🍷👍💺✈️
neutral,I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp
neutral,are flights leaving Dallas for Seattle on time Feb 24?
positive,I'm #elevategold for a good reason: you rock!!
neutral, DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx
positive,wow this just blew my mind
neutral,@ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree
neutral,@ladygaga @carrieunderwood All were entertaining
neutral,"Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks."
positive,@ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood
neutral,wish you flew out of Atlanta... Soon?
neutral,@ladygaga @carrieunderwood Julie Andrews. Hands down.
neutral,Will flights be leaving Dallas for LA on February 24th?
negative,hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!
positive,you know it. Need it on my spotify stat #guiltypleasures
positive,@ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊
neutral,@ladygaga @carrieunderwood - Carrie!
neutral,New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?
neutral,@ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.
negative,I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!
neutral,"@ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌"
neutral,"@LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!"
positive,@ladygaga @carrieunderwood  love all three but you really can't beat the classics!
neutral,Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.
negative,heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/
negative,"Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?"
positive,Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
negative,everything was fine until you lost my bag
neutral,@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?
neutral,I emailed your customer service team. Let me know if you need the tracking number.
neutral,"hi I just booked a flight but need to add baggage, how can I do this?"
negative,your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt
positive,"not worried, it's been a great ride in a new plane with great crew. All airlines should be like this."
positive,awesome. I flew yall Sat morning. Any way we can correct my bill ?
neutral,"Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF"
neutral,first time flying you all. do you have a different rate/policy for media Bags? Thanks
negative,what is going on with customer service? Is there anyway to speak to a human asap? Thank you.
neutral,what happened to Doom?!
negative,why can't you supp the biz traveler like   and have customer service like @JetBlue #neverflyvirginforbusiness
positive,I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G
negative,you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(
negative,I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness
negative,it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin
negative,I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R
neutral,Can't bring up my reservation online using Flight Booking Problems code
neutral,Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4
neutral,I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?
negative,Why is the site down?  When will it be back up?
neutral,"""You down with RNP?"" ""Yeah you know me!"""
neutral,"hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?"
negative,I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
negative,"just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin"
neutral,why is flight 345 redirected?
negative,"Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign."
negative,I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y
negative,- Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable
negative,@virginamerica What is your phone number. I can't find who to call about a flight reservation.
negative,is anyone doing anything there today?  Website is useless and no one is answering the phone.
neutral,trying to add my boy Prince to my ressie. SF this Thursday  from LAX http://t.co/GsB2J3c4gM
negative,why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax
neutral,check out new music http://t.co/maRcnOCWzn
negative,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky
negative,your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.
positive,"- amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying"
negative,called your service line and was hung up on. This is awesome. #sarcasm
negative,your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.
neutral,I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?
positive,"has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare"
neutral,"has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare"
positive,"has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare"
neutral,"has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare"
positive,Have a great week 🌞✈
positive,come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH
negative,"should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?"
positive,"is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience"
positive,and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!
positive,your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.
positive,"Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining"
negative,Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?
negative,"And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?"
negative,I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370
positive,thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!
positive,you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!
neutral,"Do you provide complimentary upgrades to first class, if there are available seats?"
negative,i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!
positive,completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue
neutral,How can I watch the #Oscars2015 on my JFK->SFO flight?
neutral,is flight 882 Cancelled Flightled and what do I do if it is?
negative,you are failing your customers because your check in process does not link to TSA pre-check.
negative,@FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry
neutral,has flight number 276 from SFO to Cabo San Lucas arrived yet?
negative,@ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!
negative,Another delayed flight? #likingyoulessandless
negative,I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise
positive,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015
neutral,", @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9"
positive,always!!! Xoxo
negative,why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated
negative,You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame
positive,best customer service rep in the world! #irmafromDallas takes the cake!!!
neutral,Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃
negative,please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas
positive,you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!
negative,"I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :("
negative,question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.
positive,Always have it together!!! You're welcome! RT : @jessicajaymes You're so welcome.
positive,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf
negative,. I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.
negative,. does that mean you don't have a policy for destroyed luggage?
neutral,is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?
positive,thank you for checking in. tickets are purchased and customer is happy ;-)
neutral,is your website ever coming back online?
neutral," - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?"
neutral,Is flight 0769 out of LGA to DFW on time?
neutral,my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?
negative,having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.
negative,How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!
negative,"I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site"
negative,"got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable."
negative,"our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)"
negative,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter
negative,is the website down?
negative,- Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2
negative,I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers
neutral,Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2
negative,Is it normal to receive no reply from Central Baggage #baggageissues #smh
negative,at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!
neutral,to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx
neutral,"Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu"
neutral,Lister to my show my on Monday 1230 130
neutral,to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH
negative,"congrats, you just got all my business from EWR to SFO/LAX. Fuck you  fl1289 SFO/EWR was the clincher..."
negative, I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed
neutral,I'd love to know what your policy is for damaged luggage.
positive,Thank you for the follow
negative,- too many apologies! You r the worse airlines! Don't even respond to your cudtomers
negative,shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?
neutral,@TTINAC11 I DM you
neutral,can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭
negative,too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!
negative,Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?
positive,😎 RT : You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt
positive,Only way to fly! #Elevate #Gold
neutral,If only you guys had flights from CMH.
negative,"a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever."
negative, for all my flight stuff wrong and did nothing about it. Had #worst #flight ever
neutral,Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?
positive,you will match my #AmericanAirlines status? Cool!
neutral,“:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉
negative,trying to book a flight with you guys and your website won't let me... about to lose my business
negative,you suck!
positive,thanks!
negative,Just DM'd. Same issue persisting.
negative,Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids
negative,trying to book a flight & your site is down 😁
negative,You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything
negative,you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better
positive,I love your guy's song! We're dancing to it for our high school dance revue
negative,Your website is down and I'm trying to check in!
positive,"done! Thank you for the quick response, apparently faster than sitting on hold ;)"
neutral,nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!
positive,cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4
positive,Keep up the great work :)
positive,my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY
positive,Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously
neutral,can you please get me to the new york area before monday afternoon
positive,"Thanks so much for the awesome support, you guys rock!"
negative,seats in Row 8 don't recline should mention that on your website #soreback
negative,flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.
negative,why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️
positive,twitter team. you guys killed it for rescheduling me asap. thank you!
negative,You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?
negative,can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.
neutral,"on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight"
negative,"your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin"
negative,I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin
negative,"why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?"
negative,I did it but there was a problem in the link from the email for check-in. thanks
negative,had to change to another airline to get to DC today ... Why is  able to land in DC but not you? Cost me $800 ...ugh
negative,I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...
positive,when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj
positive,wish I can afford to fly with you next Friday  going back home.. love everything  about your airline
negative, how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad
neutral,"it’s just a bug report, guys"
negative,hold times at call center are a bit much
positive,Like http://t.co/VPqEm31XUQ
negative,Site down? #help
positive,You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l
positive,"Awesome! RT : Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy"
positive,thanks so much!
negative,"Trying to reset my password, email never arrives. Help?"
positive,", the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9"
positive,Very nicely done. 👏
positive,I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)
negative,What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?
negative,"is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?"
positive,hahaha 😂 YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗
positive,sounds like fun !
neutral,any updates on flight 413 from Jfk > Lax
neutral,@virginamerica spruce moose!
negative,"the CSS on your site is a 404 right now, please fix. Site unusable."
negative,"We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?"
positive,"classiq, luv Virgin America. Greetingz"
negative,"Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues"
positive,Thanks for your great customer service today & for helping me get all my travel sorted out!
positive,thanks guys! Sweet route over the Rockies #airplanemodewason
positive,love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!
negative,"- the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews"
negative,current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ
negative,luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.
positive,"thank you for the easy itinerary shift for impending weather. Quick, painless & free."
neutral,"If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"
positive,Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo
neutral,"beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G"
neutral,any plans to start flying direct from DAL to LAS?
neutral,BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn
positive,", you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!"
negative,requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒
neutral,Grand Budapest Hotel #OscarsCountdown
neutral,This is what you missed @NewsVP. Next trip to the 407.
negative,#wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!
negative,there is something wrong with you website in Safari iPhone
positive,thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet
negative,Already checked in so the page expired :X
negative,Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!
neutral,shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y
neutral,Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4
positive,I see what you did there ;)
neutral,way to take advantage of #MayweatherPacquiao :)
neutral,you know I'm flying virgin for the fight #MayweatherPacquiao
positive,your inflight team makes the experience #amazing!
positive,cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J
negative,"moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED"
neutral,shares up on 4Q results - @iol http://t.co/XZ6qeG3nef
positive,fav airline
positive,we have a hot female pilot! Sweet! DCA to SFO! :-)
neutral,👍👍✈️✈️💗 When are you guys going to start flying to Paris? : @LizaUtter You're welcome.”
neutral,what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor.
negative,already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help
positive,Thank you!!
negative,Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.
neutral,I think i left something on the plane yesterday. who do i call...ah!
neutral,I need you to follow back in order to DM.
neutral,Need to start flying to @KCIAirport .  😊😀😃😄
neutral,they told to check with the airline regulation first so that is why I contacted you.
negative,@VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!
negative,husband and I ordered three drinks via my screen and they never came. Awesome!
negative,soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)
neutral,what is your policy on flying after surgery?
neutral,posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg
negative,"Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!"
positive,would love to do more for virgin just like I do for @GoPro
neutral,Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I
neutral,"I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application."
neutral,achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq
neutral,"gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ"
negative,I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS
neutral,weather delays > next few weeks ;) #JFK #BOS #DCA
neutral,@madbee95 check the website before you go to the airport!
negative,Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr
neutral,pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8
positive,loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry
negative,"lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff"
negative,The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.
positive,Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
positive,"I mean. Probably inappropriate while on board.. But, it's on!"
positive,happy to spend the day together. Let's do this!
neutral,is saving my sanity right now: http://t.co/ELtBOLjUl9
neutral,missed my flight. How does standby work?
positive,. They were very understanding and helped me out.  Thx! #Comps
neutral,brought it all the way across the country today I see http://t.co/TKaUyGcPmS
positive,thank you! I absolutely will 😎
negative,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD
neutral,are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘
negative,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg
negative,"can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW"
neutral,can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund
neutral,@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel
negative,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW
negative,WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?
neutral,add DTW and I'm sold!
positive,How about some free drinks on the flight back for the free promo?
positive,@SSal thanks!
neutral,momma I made it! 😁😁😁
neutral,please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.
neutral,help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!
neutral,@shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair
negative,"my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage."
neutral,Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks
positive,Thanks!
positive,thanks for taking care of @SuuperG on her flight!! #rockstars #travel
positive,Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef
negative,I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?
negative,"Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)"
neutral,"Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie 
Looking for Any Help😍
💗🇬🇧💗🇺🇸💗
🎀🌏🎀 http://t.co/UJfS9Zi6kd"
neutral,"Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd"
negative,Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥
neutral,is my new go to airline
neutral,"@VirginAtlantic @GMA @AmericanAir 
Can You Help #ourprincess in need of some help in #USA 
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer"
positive,"I adore you, and am so looking forward to my flight to Austin in two weeks."
positive,I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.
neutral,Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica
negative,trying to check-in...but looks like your site is down?
negative,"spending my birthday night with you, DAL-DCA. Get me home!"
negative,Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.
positive,"first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!"
negative,"seriously, though. will there not be direct flights from SFO-FLL in may???"
negative,It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3
negative,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board"
negative,"
wjere is our luggage #so slow at lax"
neutral,to jump into the #Dallas #Austin market http://t.co/SzR0pioA21
negative,"I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well"
negative,I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email
negative,"what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome"
neutral,@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo
neutral,partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa
positive,"just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf"
positive,"love you guys, but pls get some direct routes LAS to AUS!"
neutral,i would like help with some flights please.
neutral,Bruh “: @giannilee Turn down for what. #VXSafetyDance”
positive,of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!
positive,ok! first time flying with you tonight :)
neutral,@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!
neutral,"Done, but I need the receipt ASAP. Could you please help? #150219-000114"
negative,"I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
negative,on VX399 from JFK to LA - dirty plane - not up to your standards.
negative,on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.
positive,got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉
negative,your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!
negative,delayed to10.30!!
negative,currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?
neutral,"Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 
http://t.co/SfjDuahx9Z by @skift"
positive,“: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!
positive, Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys
negative,Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank
neutral,"I just did, how can I DM? Do u have to also add me?"
positive,"For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
positive,Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER
neutral,"Anytime, sugafly."
positive,gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!
neutral,I need a receipt for a flight change. Can you send one?
negative,", I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?"
positive,had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd
positive,that doesn't look to fat to me! It looks yummy!
neutral,"CEO says #Southwest & #jetblue have strayed from low cost model.
http://t.co/96Sctomh29"
neutral,a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6
neutral,Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE
neutral,Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE
neutral,Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE
positive,omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️
positive,Your planes are really pretty. Just thought u should know that. :)
neutral,when are you flying to hawaii
negative,I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help
positive,thank you
negative,Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!
positive,good to be home #texas #moodlighting http://t.co/N3BVZTY3zI
negative,I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!
negative,I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
neutral,. If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…
positive,"thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!"
neutral,"announced New Route to Austin w/fares from $39/way. 
http://t.co/gA8pbamu0C"
neutral,Really? Sprint? I thought you guys were 'kewl'! 0_0
positive,this is too cool!  Never been on ur planes but now I will!!
neutral,you should have 39 dollar LAX-Las fares!!!
positive,great. Well deserved.
negative,FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.
negative,Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!
negative,your website sucks donkey dicks. Just thought you should know. All best.
neutral,You should still develop an app - then you will be my favorite airline.
negative,all crap channels which is why I pay to watch UK tv
positive,got it. All set - Thanks!
neutral,no A's channel this year?
neutral,Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?
positive,Giants and Virgin America. A match made in heaven.
positive,"thank goodness!! Also, see you friday, nwk>sf.. BOOM!"
negative,how come you don't have an iPhone app? Still using and making me waste paper.
negative,Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail
negative,When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(
neutral,is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A
positive,I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker
positive,thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!
neutral,"announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf"
neutral,adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC
negative,sad to learn you no longer fly SFO > PHL. Hope it returns!
neutral,"- can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?"
positive,has the most INCREDIBLE customer service I've ever experienced! So refreshing!
neutral,"Now, when will we see VirginAmerica come to Philadelphia (PHL)."
positive,", am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?"
positive,OMG FINALLY
neutral,to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek
neutral,Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!
negative,kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers
negative,Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.
neutral,"to battle  on @DallasLoveField-@AUStinAirport route 
http://t.co/6RLz0EBk2X via @usatoday"
positive,#thankyou the DAL-AUS route makes my day!!!!
positive,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49
neutral,I miss the #nerdbird in San Jose
positive,"love it, taking  on in their backyard! Consumers win when biz competes."
positive,​ is flying from Love to Austin now. That is most excellent news.
neutral,can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?
neutral,please add more frequency to PDX Portland
positive,Congrats VX on the new route! ✈️🎉
negative,"I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time."
neutral,@AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗
negative,"Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?"
negative,Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.
negative,"All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!"
negative,Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)
negative,I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........
positive,I am all about the in flight artisanal cheese and wine pairing.
neutral,does Virgin America fly direct from Seattle to NYC or Boston?
positive,That's classy.
positive,I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.
positive,now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍
neutral,save some for 871 tomorrow AM!
negative,Why is it taking 12 years to fly home to Dallas? Get your shit together.
neutral,@JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c
positive,@JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather
neutral,is that #thestarter??😁
neutral,...Please come to Minneapolis St. Paul!
neutral,YES FYI  MY BFF
positive,"another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?"
positive,"Nice RT : The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX"
positive,I love the dancing little richard. cool beans.
positive,I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.
positive,thanks for the free birthday points! y'all are ALL RIGHT with me!
neutral,do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3
negative,Man of steel flies to more cities though...and with more frequency too.
positive,thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h
neutral,Good point!
neutral,. I heard he has a virgin mobile hotspot ;)
neutral,you got cheese pLate Flights too.
neutral,On all your flights?
positive,Dad on Segway is the best part of this whole infographic!
positive,Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)
positive,wifi AND better seating.
neutral,how come ABC is the only one of the network channels you don't have?
negative,started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.
positive,". not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience"
negative,"While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!"
neutral,"Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!"
neutral,should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs
negative,Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!
negative,"As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers."
negative,Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?
negative,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.
positive,"so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)"
neutral,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?
positive,you guys are perfect as always! <3 #WeRVirgin
positive,thanks! Y'all have some of the best customer service left in the industry.
neutral,Can you give me Silver Status for 12 months?
positive,really wish you'd fly out of #Fargo @fargoairport those fares are amazings
negative,"mood lighting on point🙌 Reclining my seat, kickin up my feet💤"
negative,my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?
negative,my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡
neutral,Are there any sign up bonuses to enroll in Elevate?
positive,just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome
neutral,morning. If I have a question regarding elevate points & flights can I DM you?
neutral,still waiting to see  @Starryeyes_Dev_  😞
neutral,was wondering if you guys recieved my dm and we're able to potentially respond asap
positive,Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.
neutral,“: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro
positive,thanks
positive,Thanks for taking care of that MR!! Happy customer.
negative,still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.
negative,Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united
positive,thanks -- we filled it out. How's our luck with this? Is it common?
negative,Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)
neutral,even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?
negative,you think you boarded flight AU1066 too early? I think so.
neutral,"I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price."
negative,"Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock."
neutral,flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta
positive,thanks
positive,Thanks. It is on the same ticket.
neutral,why not? Is it a law or a policy?
negative,is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.
negative,@CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service
negative,"I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!"
positive,follow me please this airline is beautifull ♥
neutral,"no I don't, but I'm sure United have my info on its system."
negative,"if the car seat is lost  should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child"
neutral,Just submitted my response on the link you sent.
neutral,"yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519"
negative,@highbuddyyy that totally sucks my cousin worked at PHL said 
positive,just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated
neutral,"yes, a paper voucher that I got on January 26th 2015"
negative,beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting
negative,"the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner."
neutral,"Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?"
neutral,and what am I suppose to do with that number?
negative,"thats weak. See ya 👋
Hey  !!"
negative,I flew back w other company since United didnt have an earlier flight
neutral,I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.
negative,I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab
negative,I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.
neutral,@CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .
negative,"See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue."
negative,why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled
negative,#Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy
negative,"yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..."
negative,How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice
negative,"also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB"
negative,"yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice."
neutral,that's right- with an overnight Miami.
neutral,Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?
neutral,"I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations"
neutral,i DMed you the details
negative,"iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer"
neutral,"Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve."
positive,"- thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer."
negative,@UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad
negative,A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient
negative,then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child
neutral,thanks again for your concern. I will contact customer care upon our return from Australia.
negative,well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis
positive,"""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU"
negative,"No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward."
negative,A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable
negative,When will email address/username sign-on be available? It's been a while.
positive,Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?
negative,rude rude
negative,- Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec
negative,. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback
negative,just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...
negative, My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome
negative,Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!
negative,No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.
negative,you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes
neutral,6533 ORD to DCA
negative,"once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor."""
negative,ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.
negative,I will not be flying you again
negative,"in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight."
neutral,"Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!"
neutral,your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?
positive,I flew United last month and the experience was AWESOME!
negative,our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.
negative,"v upset with your disability  ""services"". When I told one of your employees I was carrying medical equipment she was very rude."
negative,thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.
negative,wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!
negative,@getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!
negative,"as a 1k, I'm always hoping for improvement."
negative,not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?
negative,OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.
negative,mobile apps need construction from the ground up for each OS category.  It's expensive to get right .
negative,another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.
positive,"441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat."
neutral,the os isn't controlled by me but rather @VerizonWireless .  App is new.
negative,"I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!"
negative,silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk
negative,What is your phone number. I can't find who to call about a flight reservation.
negative,"well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it."
negative,"why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did."
negative,they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12
negative,Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.
positive,for the record- Rozana at Newark was lovely and helpful. #choosekind
neutral,It was last night's 1235/ORD-LGA.
positive,thx for update
neutral,thank you !
neutral,dm these nuts
negative,Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!
negative,what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)
negative,I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys
negative,#worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!
positive,despite my bag not making it to Newark good informative email tracking updates help!
negative,. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever
negative,#worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!
negative,crashed trying to check in.
positive,"Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy."
neutral,thanks for the info I already knew...
neutral,Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!
negative,on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!
neutral,Thank you.
negative,Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam
neutral,is there an email address I can reach? Too long for a DM.
negative,disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.
negative,ua1673 still waiting! Supposed to depart 9:08
negative,it was credit from my last trip that never came in the mail!
negative,ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service
negative,does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice
negative,What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.
negative,how do I get my account number if your website says email is unavailable?
neutral,So do I need to book two one ways in order for her to fly as an unaccompanied minor?
negative,"I received 1 bag last night, I am still missing the other one."
negative,"@simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench."
neutral,Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5
neutral,"bet you wont honour them, like mine ey"
negative,2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling
neutral,"I guess that's too much ask, huh?"
negative,but it's hard to stay upset at someone when they at least TRY to show remorse.
negative,"By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,"
negative,This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.
negative,Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you
negative,"It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine."
negative,ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.
negative,Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought
negative,Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.
negative,". it will be because I'm moving to @AmericanAir because of  talk, no service"
neutral,please be good to me this weekend!
negative,"I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better."
negative,what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.
negative,I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error
neutral,A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0
negative,Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.
neutral,yall should probably work on that.
negative,"but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused"
negative,I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.
negative,so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?
negative,Could this email be resent as it doesnt appear to have arrived.
neutral,yes please! Trying to get to POP- in Newark now....
negative,you have to follow me in order for me to DM...come on now
negative,"$25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice"
negative,So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....
negative,I did DM the details but still no response. I have to book today.
neutral,I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏
neutral,can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?
negative,not able to DM you my confirmation number
negative,"I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?"
negative,very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!
neutral,DM does not work what do I do?
positive,private jet would have been cool! Do does not work. I'll try again
negative,we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!
negative,common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago
neutral,how about 3659 YUL-ORD?
negative,"yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx"
negative,1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know
neutral,Done and done
positive,"thanks, just sent :)"
negative,"I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?"
negative,I'm so frustrated and nervous because of this.
negative,are the ones who make it difficult for me.
negative,I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You
negative,how does it get Cancelled Flightled 10 hours before take off?
negative,"This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?"
negative,So what does someone with severe anxiety do when the one person who can help him isn't next to him?
negative,I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication
neutral,.Thnx for the response  bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?
positive,"has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round"
neutral,"booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?"
negative,Luckily I made my flights this time but was so disappointed with the lack of communication :(
negative,checking to see why flight 3466 (atl-ord) got Cancelled Flighted?
negative,service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.
negative,Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The
negative,YOU GUYS ARE HORRIBLE.
positive,thnx for the info
negative,Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher
negative,"ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines"
positive,kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...
negative,AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel
neutral,is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather
negative,maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC
negative,flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???
positive,another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.
negative,to speak to a real person to get this resolved politely and efficiently. (2/2)
negative,"I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)"
negative,did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines
positive,Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)
negative,hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out
negative,did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
neutral,so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago
negative,"according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim"
negative,about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.
neutral,Okay thank you
neutral,I've filed the claim but have no way of calling for updates. Is there another way to do this?
negative,pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr
negative,Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....
positive,Thank you for the cheese platter and abundance of entertainment options. Time just flew by.
negative,"customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN"
negative,terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.
negative,it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome
negative,"has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines"
negative,how we looking on getting those bags to Lusaka
negative,Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!
positive,thank you. Been trying for two days to set this up.
negative,just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight
negative,LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???
neutral,Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx
negative,completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...
positive,Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer
positive,thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care
positive,"this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!"
negative,"nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..."
neutral,keep me updated. Let me know that the bags make the flight to j-burg
negative,"..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!"
negative,thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..
negative,"frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United."
negative,"It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here."
negative,Thanks for the lack of help and the canned response from the 1K desk!
negative,  It's too bad UA has had another unforeseeable operational issue on my return flight.
neutral,I would like to know what's going on before his current flight lands.
negative,if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?
negative,so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL
positive,you are one great airline ❤️
negative,Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required
negative,@lindaSWC :  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
negative,no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.
neutral,This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?
negative,okay ase24766m. Find our luggage.
negative,The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...
neutral,"I send you an urgent message via eservice.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL"
neutral,thanks! Will you guys be getting the A380s anytime soon?
negative,But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...
positive,“: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!
negative,"yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!"
negative,what is that going to do for you? Nothing just like you always do
neutral,I sent in my feedback.  Thank you.
negative,plus what about food? And taxis?
negative,you are offering us 8 rooms for 32 people #FAIL
negative,32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing
negative,The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.
neutral,yes I do.
negative,I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail
negative,on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.
negative,airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines
negative,"Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days."""
positive,we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!
negative,"it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket."
neutral,Deep Vein thrombosis
negative,"at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!"
negative,4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6
negative,"Hey  why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier"
negative,Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
negative,the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.
neutral,unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight
negative,“: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx
neutral,what time does check in open for flight no UA80 from Manchester to Newark today ?
negative,"good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed."
neutral,DM sent
negative,yea get me to phoenix already. Delays all day with you people. It's bullshit.
negative,"If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights."
positive,"flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)"
negative,that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture
positive,But thanks for asking
negative,Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.
negative,Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.
negative,I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B
negative,"In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away."
neutral,"Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly."
positive,you too!
positive,is my favorite airline.
negative,seriously #fail on making strangers share a room
neutral,@luke_mcintosh68 nah you wouldn't
negative,we needed them here asap. Will they make it on today's flight?
negative,agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why
neutral,Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?
neutral,I sent the message. Let me know ASAP.
negative,why would they make me share a room?
negative,"tried calling too, but w/25 min phn wait means we'd miss options anyway"
negative,can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?
negative,we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth
negative,"for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund"
neutral,"i understand, thanks"
negative,"again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please."
negative,Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United
negative,it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement
negative,"well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'"
positive,man I can't wait to book my ticket now! Thanks JP you're a life sabe
negative,"Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like"
negative,flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city
negative,"tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags."
negative,"better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy"
negative,Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?
neutral,"My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch."
positive,you guys continue to impress me in Houston. http://t.co/cIh1qNllcM
negative,I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!
neutral,Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.
neutral,"question:are there onboad 110 volt outlets in all planes? If so, where?"
negative,Your website deserves a new design. #html5 FTW!
negative,thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW
neutral,Twitter isn't letting me DM you..
neutral,I hope so too
negative,agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.
negative,Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.
negative,Not encouraged that I'll have my CPAP tonight.
negative,Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery
neutral,an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.
negative, Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??
negative,"Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!"
negative,"yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD."
neutral,where is my flight voucher?
negative,"Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable."
negative,has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.
negative,yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.
negative,UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!
negative,"Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool"
negative,load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?
negative,After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.
negative,@AmericanAir spent hundreds to rectify the situation and you guys go quiet
negative,UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?
negative,@AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!
positive,Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY
positive,"not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA"
positive,Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f
negative,I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.
negative,updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?
negative,was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going
negative,"5 gate changes, two delays.  Even the crew thinks the airline sucks"
negative,I'm very frustrated and have wasted 2 days now due to your equipment failures.
negative,computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!
negative,"Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?"
positive,Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.
negative,Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)
negative,"It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?"
positive,I appreciate your efforts getting me home!
negative,That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)
negative,Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.
negative, what is the real deal with the delay on flight UA 1032 from Denver to Vegas?
negative,UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.
negative,system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.
negative,lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.
neutral,"rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes"
positive,"despite shaky connections, looks like I'll get home tonight. Great job,  - was touch and go for a while.."
negative,"http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn."
neutral,the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.
negative,can you tell me how to file a claim for clothing that had to be purchased?
negative,comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board
negative,GRK13575M is the file reference
negative,we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!
negative,"UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably."
negative,Been trying since 1230 to file a report.
negative,I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.
neutral,My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?
negative,here is the ticket # 0162424965446 please refund my unnecessary upgrade fee
negative,"is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat"
positive,thank you.
neutral,Decisions Decisions @MandarinJourney :  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”
neutral,Need more info on that! : @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”
negative,": I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness."
neutral,Do you have any flights with lie flat seating from STL to PDX around the date of March 5?
negative,"He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?"
negative,“: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?
negative,wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime
negative,Dmed you. Thank you
positive,thanks we'll be in touch!
positive,Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!
negative,"3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story"
neutral,"@RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?"
neutral,like continental's chicken feat fairs
neutral,can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?
positive,I left my comment with customer care. Thanks for contacting me.
negative,how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.
negative,"caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!"
positive,Yes!! Thanks so much!!! 💜“: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”
positive,"captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard.  #funnycaptain"
negative,Can you please follow for a Dm on a missing bag?
neutral,"to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG"
positive,These are great fares!!!!!
negative,i left an item on the plane and have been calling non stop and no one has been answering can you please help
positive,awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.
negative,what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?
positive,THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother
negative,where's my damn bag??
negative,well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!
neutral,Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.
neutral,how is Mexico not international from the us?
negative,diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared
negative,Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?
negative,@Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS
negative, Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??
negative,landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.
negative,FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS
neutral,Just sent thank u RT : @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY
negative,has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.
neutral,so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere
negative,"also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example."
positive,thank you. I flew into Newark from Vail/Eagle.
negative, i have a weekend of dealing with your company that would say otherwise.
negative,now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother
negative,"the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle."
negative,your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver
neutral,please upload the March on-demand entertainment listing on your website! ✈️
negative,So you are inadequate by accident?
positive,@reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3
positive,Thank you for responding so quickly with a helpful tool! @dustyob
negative,boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN
negative,Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR
negative,empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd
negative,...and when that doesn't work...
neutral,"did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now"
negative,searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.
negative,"flight arrives 30 minutes early, but then have we to wait for an hour for our bags."
negative,That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.
neutral,what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!
neutral,thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️
negative,still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here
neutral,I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.
negative,or @flysaa has lost my baggage… heard different things from different employees of . @flysaa has said nothing.
negative,"cs thinks that miles can repair the damage done, it will be interesting if they travel in  and exp the worst flight ever!"
neutral,I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?
negative,I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.
positive,Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.
negative,that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.
negative,"I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change"
negative,your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways
negative,never heard of this? http://t.co/QDebyaHqfM
negative,"doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, ?"
negative,Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s
negative,I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.
positive,that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs
negative,I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable
negative,currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.
negative,"fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines"
negative,has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!
negative,should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver
negative,"Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry."
positive,Thank you!
neutral,When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.
positive,My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0
neutral,"yes, after this awful weather it appears I can get home"
negative,yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet
negative,Lovely new plane from LGA to ORD but no power outlets?
negative,"but if i tweet the ID number, won't that reveal my home address to anyone on the web?"
negative,I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!
neutral,the person is currently bettween gates 71A and 73 in LAX
negative,i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet
negative,"rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you."
neutral,thank you for the quick response but I cannot dm you until you follow me as well
negative,iCloud it is not there yet -- PLEASE HELP 917 703 1472
neutral,"I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on"
negative,I did... no response back
negative,this is atrocious customer service.
neutral,"will not have to honor absurdly low mistake fares.
http://t.co/2Z3Jv73IlW vía @usatoday"
negative,#albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice
negative,you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?
negative,@dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology
neutral,"thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?"
negative,of course I did. The bag should be here by now :( #frustrated
negative,you are the worst. I will avoid you like the plague.
negative,is the worst airline in the world.
negative,someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.
negative,Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.
negative,"I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited"
negative,I will but right now I'm to angry
negative,first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines
negative,I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to  #CommunicationFail
negative,the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair
negative,"I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around"
negative,I think DM would be better
negative,gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly
negative,you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....
negative,how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly
negative,already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..
negative,once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again
negative,really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst
negative,Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable
neutral,done
neutral,"Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so."
negative,has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home
negative,"During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude."
negative," found a group of people who actually hates people more than ISIS, thats right United Airlines."
negative,"Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people"
positive,thank you
negative,by the time I finally get to Dallas I could have driven with less frustration and cheaper.
negative,"I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted."
negative,that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!
positive,he has no priority and Iove it
positive,Pleased to be a Premier Platinum
negative,how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.
negative,"@campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!"
negative,i think he actually did not like your screen  @campilley 😃😃😃
negative,Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!
negative,It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService
neutral,"hi guys, do you have a general enquires email address please? Thanks David."
negative,Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.
negative,my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?
negative,#UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.
negative,Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.
negative,Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?
positive,Thank you “: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”
negative,In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER
neutral,"I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?"
positive,thanks for listening! I definitely was not the only person in line who thought it was absurd.
negative,We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb
negative,"Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked."
negative,Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited
negative,That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.
negative,blocked me from DM'ing them because they would rather I complain about them in a public forum
positive,ok. I just submitted. Thanks for the opportunity to give feedback.
positive,Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!
positive,"I will, as soon as I am done with my article.  Thanks!  ~Tom"
negative,booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.
negative,We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?
negative,pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston
negative,have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.
negative,"Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out."
negative,is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.
negative,"I'm rebooked now, but the line was 300 people deep."
neutral,. For those playing along at home: http://t.co/2b4bDTldX2
negative,"@FlyEIA yes, they said it took more than an hour!"
negative,those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.
positive,Ok thank again for your help!
negative,Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx
neutral,Thanks . @imran_r44 had a question about the wait time for baggage on UA6366
positive,flight 1491...plane from SFO to DEN is basically on time.
positive,thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.
negative,20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns
negative,"Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD"
negative,"This must be a drone “: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you..."""
negative,"Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though."
negative,flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.
negative,"Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted."
negative,well that's big of you but I don't have terribly high expectations at this point.
negative,it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿
negative,"nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not"
positive,Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.
negative,"Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?"
negative,I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.
negative,"really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?"
positive,"that would help! or how about integrate it into the App so I can just ""activate"" it and surf..."
negative,I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap
negative,Nope - still no one helped me.  Giving up on united. #badservice
neutral,"8602947, jon at http://t.co/58tuTgli0D, thanks."
negative,when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.
negative,I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful
negative,Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?
negative,"I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!"
negative,45+ min at EWR baggage claim #stillnobags #ridiculous
neutral,Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? 
neutral,But I don't see AA 
neutral,Did you find out where it is? Thanks
negative,"On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence."
negative,yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j
negative,at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T
positive,thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.
negative,don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early
negative,Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option
negative,"I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints"
negative,"done. Want me to send a screen shot of the second call, which is now at over 45 minutes?"
positive,look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE
negative,Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better
negative,", this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ"
negative,"the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent."
negative,"2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?"
negative,"of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are"
negative,I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit
negative,"flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense"
positive,ok thx!
neutral,I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you
negative,go to hell
negative,"since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed"
neutral,Definitely will!
negative,Would be helpful if you could refresh boarding time info on boarding passes for delayed flights
negative," 18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!"
positive,great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.
positive,counter agents at RDU deserve a medal. #thankyou
negative,The saga of the @MelissaAFrancis bag delay w/  - will there be a reunion or will she be forced to go shopping? Stay tuned.
negative,Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!
positive,thank you. Literally called for preboarding as I ran up.
negative,why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts
negative,"it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse"
positive,that's brilliant Thankyou so much. Is it classed as part of carryon?
neutral,what gate is ua5396 leaving from?
positive,thank you for listening to my compliant and doing the right thing. I appreciate you working with me
negative,we've been here since 3am and you've Cancelled Flightled our flight twice
negative,no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396
negative,UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.
negative,from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK
neutral,fails again.  saves the day.
negative,better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight
negative,is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.
positive,Great! I'm ready to go home.
positive,wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail
neutral,. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?
negative,noooooooooooooooooooooope.
negative,"Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily."
positive,@JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.
neutral,"Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?"
positive,Thank you! You need to follow back tho otherwise I can't DM you. X
negative,"it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people"
neutral,"States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3"
negative,@JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.
positive,Just sent! Thanks :)
negative,already missed  connection ugh
negative,"@JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft."
negative,How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!
negative,there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.
negative,flight 3763 IAd-Sat. We're on the outdoor track for an hour
negative,- SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.
negative,u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again
negative,you're the reason this whole travel experience has been a nightmare
negative,what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve
negative,that's not even an apology
negative,that's cool - now what?
negative,- SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...
negative,", b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv"
neutral,are you able to see if there are seats open on another flight??
negative,#unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.
negative,"Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room"
negative,"Either is fine. However, plundering my hard-earned dollars is not fine."
neutral,@retailbagholder hahaha. At least they gave u a refund.
negative,"your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?"
negative,", and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING"
negative,How do I get reimbursed for hotel and taxis for the Cancelled Flightation?
negative,"Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!"
negative,"In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice"
negative,"e-ticket # 0162389030167, refund request # 16866853, case id # 8465981"
negative,been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!
negative,"
You really know how to piss people off. Your Farelock option is fake!"
negative,", last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care."
negative,only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔
negative,We're hoping to hear from you actually.
negative,"shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day"
negative,"It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance""."
negative,"b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight."
negative,"a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out."
negative,"sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags"
negative,Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.
positive,thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911
negative,gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi
negative,"I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?"
negative,"Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead."
negative,"Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United"
neutral,BUT you have received confirmation via email that you are confirmed and ticketed on this flight.
negative,Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket
negative,1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime
neutral,"After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation.."
negative,has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G
negative,"is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt"
negative," gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol"
negative,it won't help...been there done that.
negative,forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals
positive,would love help getting there today. In #EWR now. Will take any airline and connections. Thx
negative,today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag
negative,we had four scheduled flights on this reservation and literally did not take one! Unreal
negative,in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over
negative,3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap
negative,arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.
positive,thank you!
positive,Thanks for the update.
negative,and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR
negative,I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?
negative,",now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details."
negative,Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).
neutral,#UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?
positive,just confirmed a seat! Crisis averted! Beers won't be missed now
negative,was that English? I'll DM though I don't think you'll make a plane appear.
negative,looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭
negative,sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks
positive,Understood and thanks! I should have tried reaching out sooner.
negative,already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?
negative,received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?
negative,Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines
neutral,follow back and I'll give you the details.
negative,"and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!"
positive,The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA
negative,"my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!"
negative,Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.
negative,switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!
positive,traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior
negative, #UnitedAirlines  how long will1531 be delayed.
negative,Why isn't the flight status updated to delayed UA1532 no board
negative,I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too?  knows better..
negative,i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!
negative,you suck.    9 hour delay?!
negative,you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.
neutral,"@scotthroth scott, need a good book suggestion?"
negative,"JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes."
negative,3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
neutral,please see dm!!
negative,. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?
negative,Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport
negative,AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!
negative,still no response??
neutral,4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December
negative,should have been able to get seat assign without paying $174 more - cust sec should have done that for me
negative,"There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver..."""
negative,Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.
negative,My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.
negative,my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
positive,Thanks!
negative,768 SFO to BOS and no internet it is 2015 what gives?
negative,"is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!"
negative,I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!
negative,"I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way"
negative,Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?
negative,no they aren't - I just called to check. #WORSTCUSTOMERSERVICE
negative,passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
positive,"been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!"
negative,"need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants."
negative,space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
negative,'s new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead
negative,. epic fail. @reagan. no jetway. been here 15 mins on tarmac!
neutral,at the gate! IAD to RDU
negative,"thanks for the link, now finally arrived in Brussels, 9 h after schedule..."
neutral,to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek
negative,2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE
neutral,Hi! what is the phone number for reservations in Venezuela? Thanks
neutral,can I request a ticket change through twitter ?
negative,"UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues"
neutral,to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek
neutral,to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek
positive,has the best customer experience via twitter - huge fan!!!
neutral,Thank you for your response!
negative,Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
negative,"Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help"
negative,"working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR."
positive,love the new 1st class breakfast!
negative,i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.
negative,"flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!"
negative,so is the ^JJ standing for Just Joking?  I am not finding the humor.
neutral,Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report
negative,at this point I made it home on my own.
neutral,I DM'd child's birthdate and full name.
positive,Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!
negative,"I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J"
negative,"you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place."
negative,it wasn't a comment. It was a question. But thanks for your copy and paste response
neutral,Lisa J is amazing the guy not so much.
negative,"you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!"
negative,We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR
positive,flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!
neutral,two years old.  Birthdate 11/13/2012
negative,how about starting without the robotic response?
neutral,I already did.
negative,"You can't control turbulence, but you can control customer experience, lot of scared people up here."
negative,"Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck."
negative,"yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR"
negative,I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice
negative,flight 433 lets go you look like clowns no one is giving up 1st class for $500
neutral,what would it cost
negative,I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService
positive,Cool. Thank you.
neutral,I've got a campus visit in an hour and I'm still wearing the same clothes...
neutral,Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28.  Need to add child to reservation and get costs.  Help!  Thx
positive,I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight
negative,as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail
neutral,"good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please"
negative,day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice
negative,"No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again."
negative,current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?
negative,I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE
negative,also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.
negative,jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy
negative,. Not what's been shared by the pilot with passengers!
negative,WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu
negative,how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.
negative,"they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful."
negative,I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!
negative,wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning
negative,"Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?"
negative,". You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time."
negative,#epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
neutral,DM sent as requested. Make sure you follow back so you can DM me back. Thanks
negative,"I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit"
neutral,please help http://t.co/t5mRj5Yw6I
negative,Making sure your flights aren't delayed due to poor maintenance would be a start.
negative,hilarious
negative,hahahahaha ya tried that already
neutral,WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?
negative,"""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."""
negative,funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
negative,"nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm"
negative,"wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee"
negative,unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere
negative,I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly  again.
negative,"you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!"
neutral,sitting in the middle for the first time .. Hope it works out well
negative,you need a bag bouncer. Get it together
neutral,and learn how to book flights. http://t.co/MHHS9RUpLv
negative,@ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?
negative,"you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool."
negative,UA3388  was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.
negative,never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight
positive,Was able to send the DM. All good now.
negative,three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...
negative,and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly
negative,- it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?
neutral,Thanks. Got it straightend out last night.
negative,well for a start it would be nice if your ticket was actually in the system when you change a flight
neutral,any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother
negative,Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.
negative,no they did not want to deliver at my house. Had to go to sombrons else house
positive,have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.
negative,"I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send."
neutral,Will definitely do so. Sending a DM now.
negative,"Stopped flying  1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback"
negative,I have sent a message with a bag tag. Have you looked?
neutral,- Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?
negative,"just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?"
negative,"why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame  @naia_miaa"
negative,very poor customer service. I WILL think again befor Flight Booking Problems another United flight.
negative,an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever
neutral,hi --  was. Thank you!
negative,an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff
negative,"- 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process."
neutral,Any news about the departure of the flight UA51?
positive,EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E
negative,"Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again."
negative,"changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet"
negative,"flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH"
neutral,someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.
negative,Do you have a further update on the suitcase today please.
negative,literally sucks
positive,thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien
negative,Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS
neutral,"basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues"
negative,I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.
negative,this is the second time my flights been Cancelled Flightled... Like really?
negative,really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket
neutral,yes please. Going to drive the 6 hours.
positive,I am impressed with your super-fast reply to @CGJase
positive,"hi JP, with the help of an awesome TSA representative,I was able to get it all taken care of. Thank you!"
negative,"First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...."
negative,Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?
negative,please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable
neutral,the child is two years old
negative,it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail
negative,was trying to change a flight online but got an error can you help via DM?
neutral,followed you and DM'd you
positive,the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.
negative,you are terrible.
neutral, @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA
negative,"I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight"
negative,I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.
negative,… But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR
negative,"Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …"
negative,Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)
negative,on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.
neutral,can you help me add my KTN to this reservation PLZ?
negative,aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?
neutral,whats UA 1205 lax - newark ??
negative,@DelonGerry ual sucks
negative,not happening.  Delta took care of us.  Peace!
negative,BUT  just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines
negative,you have now lost my bag. Never ever flying United again #joke
negative,"appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue"
negative,"Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?"
neutral,you'll be hearing from me for sure.
negative,so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United
negative,"Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage."
neutral,In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)
negative,"after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!"
negative,doesn't help the 100 or more passengers that just arrived an hour Late Flight.
negative,40 minutes on tarmac now. That's after 9 hour delay.
negative,I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1
negative,Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz
negative,Is flight 746 going to sit on the tarmac FOREVER?????????
negative,One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.
negative,that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons
positive,I wanna be grand staff
negative,"SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..."
negative,that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate
negative,also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.
negative,your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.
positive,I wanna be ride United airline! I love airplane
negative,"after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??"
negative,checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity
negative,"what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?"
negative,"Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ"
negative,"I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet"
negative,thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted
negative,"This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?"
negative,"If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means."
negative,"It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United"
negative,why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead
neutral,"UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty"
negative,On top of that I paid for 1st class and my wife got stuck in coach.
negative,Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.
negative,"Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united"
negative,24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence
negative,big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever
negative,"Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx"
negative,maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u
negative,I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?
negative,"even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded"
negative,I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD
negative,"Nope, no more chances. Your airline messed up both ways of our trip."
negative,Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx
positive,you're my early frontrunner for best airline! #oscars2016
negative," bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info."
negative,You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!
negative,was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
positive,Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky
negative,will lose my bag but won't give me free pretzels #frauds
negative,"you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS"
negative,does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter
negative,Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!
negative,"typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!"
negative,is it even legal for you guys to advertise flights that you cant honor??
negative,customer service is the WORST. hanging up on customers intentionally after one hour on hold.
negative,was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic
negative,"love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away"
negative,"tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)."
negative,it will be on a different airline.
negative,and was told that its been the case for weeks but is still not resolved.
negative,"clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"
negative,you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support
negative,tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!
neutral,I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?
negative,quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2
neutral,How do I get through @TSA to finally board UA 1534?
negative,"yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around."
negative,Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2
negative,i need help but in spanish
negative,"A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online"
negative,I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
neutral,@reccewife with the exception of everything you've asked for. Heh
negative,UA1731 - Denver to Austin...  Still on the ground...
negative,either your staff or whoever you contract with at PVD is failing you big time tonight...
neutral,UA1469. Just landed.
negative,considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?
neutral,flight 435
negative,"worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN"
negative,customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think
negative,it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
positive,will do. Thanks for the help. Cheers
negative,"bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA"
negative,yes I did. Terrible service from your courrier
negative,compensate us for new clothes bet you won't
positive,I have 8 flights with you in the next two weeks :) let's make some good memories!
negative,", we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)"
negative,yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
negative,currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
negative,"I tried the online tracking and they said something like ""attempting to locate luggage"""
negative,your worker told us not to call because we'd be talking to someone in Thailand...
negative,- Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.
negative,is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do
negative,there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united
negative,here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?
negative,you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections
negative,"if you don't like delayed bags, why do you let it happen so much?"
negative,the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay
positive,he is so excellent and so reliable :) #happycustomer
negative,but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS
negative,its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'
neutral,She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow
neutral,Hi.  My relative's Flight Booking Problems number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you
positive,it was delivered! Thank you for making sure it arrived at my doorstep!
negative,"really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc."
negative,"-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business."
neutral,Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.
positive,“: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”
negative,I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
negative,Thanks for the vague canned response that doesn't address the issue!
positive,thank you!
negative,that's not good enough for all of us affected by the awful organization and timing and have now been set back
negative, Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.
negative,Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail
negative,airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice
negative,I did. It took about an hour and a half though
negative,Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn
negative,i did but i got nothing from it. Just dissapointment =(
negative,WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M
positive,I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.
negative,Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa
negative,time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.
positive,"Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)"
negative,You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.
negative,#1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate
negative,Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.
negative,many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
negative,You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.
negative,we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing
negative,"""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1"
negative,what about the poor customer service at checkin at Kansas KCI?!? That's it???
negative,except all of that delayed the flight anyway.
negative,maybe find a different gate #ua1758
negative,I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous
negative,landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?
negative,wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke
negative,can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.
negative,Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.
neutral,Can you tell me Jet Airways award availability?
negative,"I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option."
neutral,What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?
neutral,@baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need
negative,", wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484"
neutral,on a flight at 11:30 tomorrow.
negative,not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge
negative,is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline
negative,why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always
negative,Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.
negative,sitting on UAL 683 - a comedy of errors.  UAL is incompetent
negative,"on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?"
negative,", take a look at status of 683, sitting at ORD ... This ain't cool, yo."
positive,bummer but thank you for the quick response
negative,I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.
negative,didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.
negative,"You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent"
negative,resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.
negative,I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been
negative,", you just caused a riot on the airplane. Never seen anything like this"
negative,"Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there."
negative,so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.
negative,we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.
positive,"They let us know in advance of the reboot, yes :) Thanks for the attentiveness!"
negative,lol too little too Late Flight
negative,yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM
negative,@FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability
negative,Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf
negative,please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.
negative,Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief
neutral,booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become
negative,your seats are god awful.
negative,good try but  got her here safer and sooner
positive,Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.
negative,3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!
neutral,Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?
neutral,"I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?"
negative,I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?
negative,is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK
negative,i sure will
neutral,on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it
negative,", any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?"
negative,"Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s."
neutral,S/O to @Delta for coming in clutch and finally taking me home 🙌🙌
negative,customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.
negative,JP - DM message who? Can't get a DM through to 
negative,strikes again! Why board anyone if there's something wrong with the plane? Common sense.
negative,:  thanks for the miserable trip GNV<<<FSD on 2.19-2.21.
negative,Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???
neutral,left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!
positive,social media team is on point on #OscarNight :)
negative,always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence
negative,is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united
negative,this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.
neutral,Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.
negative,"I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay."
negative,I need help with a missing bag.
negative,I was. But I have given up.
neutral,"can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter."
negative,you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!
negative,UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...
negative,is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers
negative,might possibly have the worst service on the planet.
negative,deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited
negative,Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR
negative,and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there
negative,and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse
negative,I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse
negative,missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better
negative,UA1534 has now had 11 different departure times. Wtf. Make up your mind.
negative,thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence
positive,thank you for following up!
positive,Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.
neutral,is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?
negative,"why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?"
neutral,If an award is no longer showing available could it possible become available again?
neutral,flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin
neutral,can you help me get from IAH to SFO earlier tonight?
negative,was so on point for 5/6 of my flights this past week . . But this last one really sucks shit
negative,and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!
negative,UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!
negative,I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing
negative,How about free wifi when your flights delayed? Only 20 mins allowed!
neutral,I did. they told us the wrong carousel number.
neutral,no thanks
negative,CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies
negative,this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston
negative,why do you hate your passengers?
negative,how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance
negative,. in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.
negative,is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR
negative,what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.
negative,-How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!
negative,they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location
neutral,#LAX #sunrise UAL212 LAX-JFK
neutral,...would be on the next flight to Hayden/steamboat
negative,we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on
negative,", there is no good word for describing how angry and pissed off of a customer you have made me."
negative,"Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines"
positive,Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN
negative,"flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!"
negative,false.
negative,"sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute.  hates us all."
positive,"thanks, it was my first time in a United lounge and felt welcomed."
negative,". all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim"
neutral,"Good evening, UA. Can you assist with an issue via DM?"
negative,Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.
negative,100. % failure in 2015 #UnitedAirlines
positive,can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk
negative,"you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines"
negative,"Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays."
negative,seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever
positive,thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅
negative,but we are on All Nippon now (booked by United to replace the one we missed).
negative,what is this subtlety gate changes? Are you kidding with me?
negative,"been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard"
negative,yes was trying to upgrade my seat. Now there are no available spots
negative,“: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*
neutral,"“: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince ."
negative,“: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.
negative,". I think not. I'm not flying you again, if I can help it."
positive,Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.
negative, always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever
negative,"we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle."
negative,EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071
negative,". Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?"
negative,you always surprise me with the awfulness of your airline. You guys suck. #worst
negative,that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD
positive,and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.
positive,you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure
negative,"@lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people."
positive,"you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all"
negative,customer service what's That???
negative,"-- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline"
neutral,"@jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  
FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A"
negative,Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!
negative,"that's what you have said for years, you are losing customers!!!!!!"
neutral,I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!
negative,. Once again your lack of customer centricity us astounding
negative,now this http://t.co/uygeW2Nosr
negative,"Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles"
positive,nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.
negative,now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off
positive,look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ
negative,seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!
negative,".  5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines"
negative,"your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!"
negative,"Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!"
neutral,"when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?"
negative,"no, we still have not heard anything from anyone at  or the @ErieAirport"
negative,every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.
negative,so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage
negative,8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!
neutral,I'll let you know week after next when I do another coast-coast RT again.
negative,We waited 40 min for our bags after a 45 min flight #nomorecheckedbags
negative,now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??
negative,"​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status."
positive,it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise
neutral,4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.
positive,I trust you enough to put my coat in my checked bag!
negative,yes I have & they're unsure when it would come.This has never happened on any airline and my first time with  #disappointed
negative,of course. But interesting how United doesn't seem to have a good sense on what's happening with flight
negative,pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.
positive,"finally made it to rep, who solved my problem."
negative,you guys are complete ass
positive,thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!
negative,why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.
positive,Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!
neutral,you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?
negative,- Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.
negative,worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight
neutral,used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar
positive,went to Customer Service kiosk and they were able to help out! Still thanks for following up!
negative,have you read your own same day travel change policy?
negative,"your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k"
neutral,AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.
positive,nope all set. Thx for checking.
neutral,+the plane.
negative,"my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+"
negative,still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks
negative,"the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?"
positive,"on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos."
negative,has an United flight ever been on time. #americanisbetter
negative,I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster
negative,my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!
negative,I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!
negative,"you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor."
negative,The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled
negative,flight from san fransico to jfk was evacuated why?
negative,"4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending"
negative,is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!
negative,"... I want my bag off flight 1142, what do I do now?"
negative,thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime
neutral,I do not see where it talks about military baggage fees. Can you please guide me. Thanks
negative,I hope you lose the next govt contract
negative,lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux
negative,i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
negative,the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show
negative,ridiculous! I have to be refunded whenever I get at my final destination or not!
negative,stay more than 24h traveling ans sleeping on the airports floor
negative,seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing
negative,seriously. This is just complete bs.
negative,", we've been waiting for over an hour for our luggage- what gives?"
negative,the costumer services here at Denver Intl Airport is ridiculous bad!
negative,Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks
negative,I have proof that my situation now is due to company mistake
negative,ouch not fair
negative,is synonymous to with #rude. And #cheap. You really don't know how to value the customer
negative,I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling
negative,if I miss the #Oscars I'll never fly united again
negative,is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy
negative,"flight delayed...again...every time. ""Maintenance issues"""
positive,I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.
negative,yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned
neutral,I'll be calling tomorrow
negative,and I was denied an upgrade because of catering issues??? #poorservice
negative,--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!
negative,"heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email."
negative,", maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️"
negative,on line baggage system complete rubbish. bag missing 2 days. No meaningful information.
neutral,...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!
negative,thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ
positive,"thx off the response, finally got through the 45 min wait and talked to someone."
negative,so unhelpful... http://t.co/vBfIeo2qJC
negative,I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again
negative,- 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l
negative,@rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made
negative,I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation
negative,"- In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules."
negative,"is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space."
neutral,"Okay, just requested to follow."
positive,"Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated"
neutral,make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!
negative,"Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable."
negative,stuck in YYZ because staff took a break? Not happy 1K....
negative,Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.
negative,pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..
negative,"agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited"
negative,"should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks."
negative,united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.
negative,I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.
negative,"any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update."
negative,50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?
negative,I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.
neutral,there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?
negative,You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.
negative,"Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me"
negative,is offering to reroute my SFO flight to LAX. Might be geography class time.
negative,thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer
negative,can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport
negative,flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.
negative,"thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst"
negative,so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable
negative,"missing my amazing us bank work conference, not ok.  What do I do now?????"
negative,"... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !"
negative,my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight
negative,you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.
positive,this is why I fly  ... Never have any issues
negative,has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed
negative,"I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing."
positive,great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!
negative,trying to check in for tomorrow's flight. website keeps timing out. what's up?
negative,"yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc"
negative,"says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx"
neutral,Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.
negative,"It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol"
negative,thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight
neutral,in fact he received my boarding pass
neutral,@Lmuschel he is traveling with me on a sep reservation number F3KxB8
negative,“:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved
neutral,You must follow me in order for me to send you a direct message if that is what you meant.
neutral,I don't know what DM the confirmation number means.
negative,"Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?"
neutral,What does DM the confirmation @ mean???
negative,"- well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!"
negative,I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(
negative,reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries
negative,line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.
negative,"

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations."
negative,", American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service."
negative,unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed
negative,"CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff"
negative,"Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good."
negative,Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN
negative,"thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service 👎"
negative,you guys are gay
negative,the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday
negative,"- so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!"
positive,"Thanks so much , my passport was recovered"
negative, Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k
neutral,no thank you
negative,"- tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??"
negative,it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate
negative,"a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?"
negative,"You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?"
negative,rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun
negative,is by far the worst airline ever 😡😡
negative,", no. Re-booked with American and United said they'd transfer our bags to them."
negative,I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.
negative,I'm DMing my info and no is assisting. My flight home left before m first flight had even landed
negative,Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
neutral,Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?
negative,more people would catch their flights if your attendants had more help!
negative,"no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch"
negative,Only 14 biz days (18 calendar) to respond to my inquiry  ?  I hope your standards are universally adopted :-/ #BadCustomerService
negative,Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!
negative,so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K
negative,"your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks."
negative,called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
negative,"I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?"
negative,check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I
negative,hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to
neutral,"welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk"
negative,I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on
negative,"delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649"
negative,"@czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed"
negative,I unfortunately didn't get her name :( she was not nice!
negative, what did you do with my seat. International connection. Seriously?
positive,thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.
negative,My bag is lost and I can't get ahold of anyone that can help
negative,Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!
negative,"When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show"""
positive,your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
negative,never flying United again! Worst experience ever
negative,"@TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went."
neutral,tried that. Cannot figure out where to go to get it.
negative,cannot direct message you you do not follow us. I want my luggage.  Please hep
neutral,Did you get your 757 Model?
negative,flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
negative,we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service
negative,direct messages not going through please help
neutral,"why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures"
negative,Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app
negative,I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!
negative,  Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a
positive,will do. Just need to get CVG.... and my bag too. Thanks
negative,"read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium."
negative,Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!
neutral,doesn't purchasing ticket with a united card give me priority boarding ?
negative,"hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai"
negative,so what's the solution?
negative,is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?
negative,no. I need you to have more than 2 agents at check in.
negative,so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper
positive,"we got it, thanks."
negative,The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..
positive,"This is probably the least dependable airline in the Western Hemisphere.  does not belong in Star Alliance, but SkyTeam"
negative,severely under staffed at Iah.
positive,amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.
negative,this 2 hr delay is a vacation buzzkill
positive,"just touched down in Miami - not too far off , Nicely done united 👍"
neutral,what's the status of flight 1008 Bogotá-Houston?
negative,really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1
neutral,Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?
negative,"broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs"
negative,I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
positive,"it was very comfortable, now waiting for our luggage"
neutral,"getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks."
negative,"once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming"
positive,thank you
positive,finally got through and they were very helpful. Appreciate it!
neutral,pls follow for DM
neutral,"ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first."
negative,not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.
neutral,can you assign seats
negative,“: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer
negative,not my luggage
negative,it's boarding time for ua3882 but no crewe
neutral,just added one. Ty
positive,thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow
neutral,.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching.
negative,no way one person is working entire security checkpoint in EWR 🆖
positive,THANK YOU!
negative,who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF
negative,so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?
negative,oh I did. Was still lost. Your tracking system stinks as does the delivery system.
negative,feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
neutral,pls follow for DM.
negative,leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
negative,I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?
negative,employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
negative,you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
negative, I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand
negative,30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
negative,you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate
negative,"the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting"
negative,DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.
positive,worked out after all. Thanks for your immediate reply!!
negative,two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain
neutral,"It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin"
negative,"as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together"
negative,last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!
negative,this customer service experience will be tweeted for quality assurance.
negative,you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
neutral,can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!
neutral,can you get me to okc from Sacramento today. Dfw is now closed
negative,any chance you could help rebook?? My flight Cancelled Flightled
neutral,"Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of ""pilots haven't arrived yet"" announcements."
neutral,Yes. To Boston. I was going to Providence.
negative,you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws
neutral,how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.
neutral,same day flights
negative,It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr
negative,give me a direct number I can call regarding my lost baggage immediately.
negative,involuntarily bumped your passenger and can't guarantee them another flight for three days!
negative,Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've
negative,"I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!"
negative,". Our newest delay, right now http://t.co/96fTLZWtvO"
negative,". If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats"""
negative,50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad
negative,is a joke.  Lots of angry people at IAH this AM.
neutral,I6EP18
negative,completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)
negative,"Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?"
neutral,DM'ed you
positive,"Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back."
neutral,why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta  @AmericanAir
neutral,Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?
negative,"right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?"
negative,two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight
negative,Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K
negative,"your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada"
negative,I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.
positive,thanks for leaving our 3 year old in his own row flight 360 LAX-IAD
negative,I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time
negative,"100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here"
negative,thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail
negative,the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel
negative,you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!
neutral,with about 25 people trying to get on flights
negative,", more lies... http://t.co/BEqoTLNugc"
negative,they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..
negative,after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired
positive,thank you
negative,", I don't believe that you do.. http://t.co/7z3GqEBfK2"
neutral,can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.
negative,": flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks"
negative,lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!
negative,they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta
negative,apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.
negative,why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/
negative,fuck you for not caring 😢
negative,"its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up."
neutral,question. Are departure times based off eastern central time or the time zone your actually in?
positive,Very quick! TY. : @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH
negative,if you lost my belongings then BE HONEST!
negative,Back at the Denver airport and ready for round two today. Ready to get home!
negative, of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll
negative,20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!
negative,@delta lost my luggage from ATL to  hdn luggage in denver and said  will deliver my luggage to HDN airport claim# hdndl11785
negative,If United loses your baggage they will get it to the airport in the country your in and then it disappears!
neutral,"Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?"
negative,"Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but..."
negative,DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!
negative,why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?
negative,why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!
negative,"Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks"
negative,I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!
negative,I have never been mislead by a company as many times as I have this week by United Airlines!
negative,I would never fly United Airlines again!
negative,I am still in the airport waiting for my flight.
negative,your airline has been telling me that my luggage is one hour away from my destination for 5 days!
negative,now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow
positive,just did! Thank you!
positive,thank you!
negative,"Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4"
negative,"did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers"
negative,- you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!
neutral,we need a new flight to Tucson
negative,is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.
negative,", fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better."
negative,Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY
negative,no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
negative,you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta
negative,"I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day"
positive,I am - thank you!
negative,flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491
negative,@wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.
negative,"no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool."
neutral,sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?
negative,overbooked by FIFTY people?!? the worst.
negative,On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.
negative,I would like to know what is the easiest way to get a refund.
negative,"help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?"
negative,The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here
neutral,I just sent to you.
negative,"your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv"
negative,"you realize you've said this already. At least last time you asked if I needed ""help"""
negative,Thanks.    This one was delayed an hour and a half prior to scheduled departure.
negative,"Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp"
negative,lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold
negative,"A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting."
negative,can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......
positive,thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5
negative,What does delayed due to Customer Service mean for UA761?
negative,wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel
negative,flight #1 no luck on #standby
neutral,"Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks."
neutral,"I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution."
negative,"I'm not sure it will have ""next time""..."
negative,now the weight restriction? 'We'll try to get as many of you as we can on this plane'
positive,"Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO"
negative,you a bish
neutral,Thanks!  Good to know.
neutral,okay. Thanks.
negative,Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.
neutral,"Seat 14A, Flight UA895"
neutral,is it on a flight now? Thanks for reply.
negative,is 4:30am and I am in the customer service line trying not to scream. #epicfailunited
neutral,it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.
positive,My bag reference ID number is IND43728M. Thanks for looking at it.
positive,one lady helping the 12 of us with luggage
negative,flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???
positive,met with agent. All taken care of. Thx for reply
positive,@suntoshi I still like you united airlines
negative,"2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel"
negative,"still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD"
neutral,"are you looking for European Flight attendants for Paris or Frankfurt?

Best, 

Fabrice"
negative,you Cancelled Flightled my flight without notification?
negative,"since I have an international connection at 9am, I'm hoping for the same thing!"
neutral,need help. Never got tickets. Conf #ggqzqd
neutral,"some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)"
negative,it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room
negative, once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?
neutral,"Sorry, . I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til ""U"" are the only ""U"" in the sky. #NewAmericanStinks"
negative,you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?
negative,where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M
negative,I know that. Thanks for the standard reply.
negative,you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you
negative,This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.
positive,thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW
negative,"hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports"
negative,no my concerns were not addressed
negative,DUH and done. bag whereabouts unknown. Greeeaat
negative,"thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks"
negative,"oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA."
negative,@MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?
negative,Thanks  for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?
negative,you hung up on me again.
negative,"your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!"
negative,it's disgusting and unconscionable the treatment I've received tonight.
negative,of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!
negative,@ThisIsCoach Every time my united flight got delayed. this is a big frustration.
negative,you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????
negative,". I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it."
negative,and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best
negative,"is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,"
negative,1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job
negative,absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!
negative,nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.
negative,averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.
negative,thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.
negative,you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.
negative,you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA
neutral,what's with the layover in Canada from the UA125? Is that scheduled?
negative,an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.
negative,I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?
negative,new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550
negative,- you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!
negative,after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets
negative,where is our luggage
negative,we just left @flySFO (delayed). http://t.co/XzBAjMiekx
neutral,all set. Figured it out at the baggage office!
negative,screws up again...to be expected! NEVER AGAIN!
negative,why don't you allow families with small children to board first anymore? Our next flight will be on another airline...
positive,Life goal: complete ✔️
neutral,I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.
negative,flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.
negative,"That's called throwing ""loyalty"" out the window and trying to give less awards."
negative,"your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??"
negative,"I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?"
negative,that's not an apology. Say it.
positive,Just sent a DM. Thank you for the acknowledgment.
neutral,download jeokoo the American app for air travelers
negative,been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?
negative,no apology? Cool.
negative,"you ask a lot of customers who  you routinely screw over. You know that, right?"
negative,I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...
negative,"I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...."
negative,somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.
negative,Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime
negative,has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.
negative,we have tried to change our flight THREE times on the phone and got disconnected each time.
negative,"poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage"
negative,"has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave.  ftw"
neutral,Can I get a follow? I fly with you for Christmas.
negative,"more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD"
negative,look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7
positive,thank you! Much appreciation for your help.
negative,"Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?"
negative,worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed
negative,- not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr
negative,look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo
negative,"- routing a person from Houston to Newark, NJ  and then to SFO is not acceptable."
neutral,Phone
negative,"Freakin"""
neutral,Pick
negative,Suck
negative,25 minute hold is 1 hr. 25 min. @ABC11_WTVD
negative,20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane
neutral,24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please
negative,I'm still trying to get things worked out and you have yet to respond back.
negative,"screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #."
negative,25 min hold has now progressed to over an hour...919-675-0985
negative,YOU SUCK!
negative,"yo, you need a new website really badly. This day and age..."
neutral,if I was rebooked do I have to pick up my luggage?
negative,how can u not have gate ready or gate agent for going on hour two
negative,just DM'd
negative,had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(
neutral,I am following - you need to follow me for DM?
negative,it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min
negative,"not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent."
neutral,just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.
negative,"my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?"
neutral,I went from Sacramento to Minneapolis at the end of October 2014 in business class.
negative,I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.
negative,I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks
positive,such a relaxing space for a drink before my flight! (at  Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk
negative,i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou
negative,sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience
negative,flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv
negative,30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm
negative,"considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available"
neutral,I see several economy plus can you put us in those. We don't have to be seated together
positive,What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)
neutral,I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf
negative,Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!
negative,do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?
negative,also ran out of water and refused service #costumerservice #legit #jk
neutral,I have a question
negative,Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney
negative,"on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?"
neutral,I see two flights with two seats in the morning can we get on those
negative,6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day 
negative,the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies
negative,the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.
negative,"sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards"
neutral,we will be at the airport first thing in the morning
negative,I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat
negative,well this one missed the mark.  She was in a snit from the minute I stepped up to the counter
neutral,Doesn't have to be same flight 2 and 2 will work also
negative,who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan
negative,we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed
negative,please get me off this plane #UA57
neutral,yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.
neutral,traveling with 3 young kids!! Chose our original flights for a reason.
negative,have since dropped to 2 layovers but still not acceptable.
negative,our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?
negative,"your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed"
negative,not completely.  Our flight was changed in July but we never received notification.
neutral,are there any upgrades avail to get us all on the same flight
negative,Wife and I have two new destinations and I'm stuck in DC until Monday with no bags
negative,no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw
negative,can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.
positive,so is that two seats avail so far for us.
negative,has once again earned a place as the worst airline in the business
neutral,is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?
negative,"when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?"
negative,I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.
negative,"Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff"
negative,"flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight"
negative,why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for
negative,"boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much"
neutral,"After all I have been through on this trip, can you get me on another airline home?"
negative,flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.
negative,boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying
negative,"it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm."
negative,had been suffering immensely ever since this merge .. Hopefully I'll never have to fly  ever again ..
negative,I'd really like to get off of this plane now.
negative,possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics
negative,cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.
negative,Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs
negative,My contact stuff is in the bag and I'm legally blind. This is so messed up.
negative,Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.
negative,3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!
negative,Tell me that you're at least going to cover a room and get me out of here.
negative,OMG!!! you just bumped me off the last flight. Can this get any worse.
negative,Which just speaks to basically the worst designed web system ever.
negative,"Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr""."
negative,please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks
neutral,U blow
negative,what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa
negative,"- flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!"
negative,why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick
negative,. Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.
neutral,what's the best way to get your tickets? Print off at home or go to check in desk?
negative,Pay for my hotel.... I'm a broke student #help
negative,all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help
negative,what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter
negative,you're terrible.
negative,it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!
negative,Anyone there? Did you read my DM?
positive,732 from Denver. We just boarded! Fingers crossed we get into the air!!!
negative,"EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out"
negative,How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.
negative,it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc
negative,trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!
neutral,why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL
negative,nope I gave up - maybe they'll deliver it
positive,Thanks for the upgrade- please try to get my company to approve more business class travel.
negative,more and more delays! No CS help at all! No notifications!
negative,and waiting
negative,hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.
positive,Hubby made it by the skin of his teeth!   :)
negative,the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.
negative,"1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution"
negative,is the worst
negative,still waiting
negative,"thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not"
negative,"...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH"
neutral,"I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?"
negative,& finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue
negative,"#customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful."
neutral,any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.
negative,"instead of be told when we board, we have to wait for the emails telling us about the delays."
negative,"Additionally, my husband paid for tv service & it stopped working about halfway through the flight."
neutral,following
negative,"unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would"
neutral,please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled
negative,your baggage person told me to go through @AirCanada - they're handling my connecting flight.
negative,I sent a PM over two weeks ago and have heard nothing!  #horribleservice #unitedsucks
negative,"Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta"
positive,thank you! Excited to be working with you guys!
neutral,could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU
neutral,It appears there are six flights to Calgary tomorrow is this correct?
negative,And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems
negative,yr team have me on hold for over an hour unhelpful Pls can you answer my question.
negative,. Let us know when you find everyone's luggage. Thanks. #UnitedAirlines
neutral,"do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?"
neutral,is there another airport closer to Calgary we can fly out of tomorrow.
negative,Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.
negative,"Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm."
neutral,Yes. About an hour after landing.
negative,just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies
negative,6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?
neutral,On flight 1220 right now...
neutral,Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in
negative,website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest
negative,From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.
negative,we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area
neutral,hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.
negative,having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!
negative,I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.
neutral,I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines
negative,Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!
negative,4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks
negative,congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.
negative,"thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!"
negative,how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?
negative,Reply to  - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.
negative,15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.
negative,I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.
negative,never again.
positive,tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR
neutral,who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?
negative,is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.
negative, your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest
negative,fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.
positive,that's great! pls let me know when u start!
neutral,@ehsanisMpowered lmfao
negative,"God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit."
negative,you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed
negative,sucks.
negative,I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?
negative,is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!
negative,Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.
neutral,where's the crew for ua748?
positive,thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD
negative,quality work going on here. http://t.co/9xbO5daKaK
negative,No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed
negative,We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.
negative,"yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent."
negative,Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.
positive,I see. Thanks for explaining.
negative,Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212
negative,If you follow me I will DM you my phone # which you can call.
positive,"After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me."
positive,"Yes, they did. Must have fixed the broken ramp. Thanks!"
negative,Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline
positive,thanks
neutral,"hey, I missed my outbound flight - can I still use my return ticket?"
negative,says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!
negative,seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!
negative,most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx
negative,@USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!
negative,you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.
neutral,The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz
negative,A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?
negative,I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.
neutral,- any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...
neutral,Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?
negative,you have a culture issue
negative,rep wouldn't rebook. This is such a waste of time and poor communication
negative,my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!
negative,employees almost seem happy when delivery terrible customer service.
neutral,can I get your service desk # at IAD?
negative,its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather??  Backup planes??
positive,Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!
negative,"Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!"
negative,"2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost"
negative,i'm glad u can solve the prob. But my experience remains - will not fly again on #United
negative,u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2
negative,"appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?"
neutral,- it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!
negative,A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?
negative,just filled it out. Hope someone responds before we book our next trip.
negative,friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke
negative,meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint
neutral,give me an email address and I'll send the actually screen shot to you.
negative,u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none
neutral,also checked email you have on file for me and it is correct
negative,haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing
negative,sloppy stuff you don't see anymore - united has raised my expectations - this team was poor
negative,how long does it take to get a response from your customer service about a complaint done through email?
negative,"no bag tagging, led to many people backing up the aisle to front with bags"
negative,"cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers"
negative,allowing passengers on my flight to block exit of plane
negative,no wheelchairs
negative,"no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance"
negative,the nightmare continues... http://t.co/TsvgbrL15f
negative,this team added 30 mins on turnaround
positive,"as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations"
negative,call wait times are over 20 minutes and airport wait times are longer
positive,"thanks, we did."
negative,"yes, I've been waiting for four hours and no one has been able to help me."
positive,thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines
negative,we are sitting on the runway for 2 hours! It is ridiculous!!
negative,", no, your service here pretty much ruined my day, but thanks for the weak attempt"
negative,"what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection"
negative,"Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?"
negative,Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW
negative,please don't take my membership away :(
negative,". Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning."
negative,"has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!"
neutral,!!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF
negative,but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?
positive,I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!
negative,"yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”"
negative,please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L
positive,So appreciated! 
positive,Hmmm...seems like this could be something to be changed to be more #flyerfriendly.
positive,No problem just follow me back so I can! Thank you!
negative,any help is appreciated. That's a LOOONG wait for help on something that's not his fault
negative,my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone
negative,is probably the least satisfactory airline I've ever been on. Never fails to disappoint.
positive,this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!
negative,not sure why u call it customer care.  Should be customer we don't care
negative,who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.
negative,I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you.
positive,the upgrade to first class was a nice way to fix your earlier mistake. Thank you!
negative,how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail
neutral,SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw
positive,Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.
negative,"ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain"
negative,great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.
negative,the worst customer service in Denver.
negative,"ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ"
neutral,So what's allowed or what's not allowed to be carried in my checked baggage?
negative,now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse
negative,have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals
negative,No wonder the cabin is filthy. #badservice
negative,"And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice"
negative,I need #United to be a better airline!!
negative,flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me
neutral,"I haven't booked yet, I'm asking before I book"
positive,"Hi there, looks like my connection is delayed too so I'll make it. Thanks!"
negative,"Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice"
negative,You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!
positive,cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx
neutral,since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?
negative,help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.
negative,ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes
neutral,correct?  What's correct?  Sorry I'm lost
negative,that's a crazy long form! You need something other than a video?
negative,I hope not to see the same issue on my return flight tomorrow
negative,flight just Cancelled Flightled. This is ridiculous
neutral,I'm flying UA but *G with A3
negative,You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins
neutral,"we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?"
positive,thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.
negative,appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta
neutral,Home is Calgary can you get us there without the added expense of accommodations and meals.
negative,thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.
negative,@nathankillam or your staff could try not throwing the luggage around.
negative,4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.
negative,hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first
positive,thank you for taking care of my mom and reFlight Booking Problems her flight in phl.
negative,"can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone."
negative,"nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr."
negative,stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?
positive,"Ill check it out, appreciate the response, regardless."
neutral,nope.  no case id either time.
negative,yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.
negative,"troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI"
positive,1632 was phenomenal frm gate (SEA) to gate (IAD)
positive,. Thanks. Hopefully this is easily resolved.
neutral,"A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?"
negative,terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days
negative,why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt
negative,my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?
negative,is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness
negative,"I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip"
negative,. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?
neutral,already DM you my concern. Pls check.
negative,well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity
neutral,"I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight"
positive,I will. Thanks.
negative,"employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive"
negative,But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America
positive,They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.
negative,Worst customer non-service for sure!
negative,Worst airline ever?
neutral,same flight number different flight. I'm heading to MPLS
neutral,flights taking off from IAD this afternoon?
neutral,I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap
negative,Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks
neutral,and a husband.
negative,need assistance. Line is out the door and travelling with 3 kids.
negative,Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.
positive,"gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT"
negative,"Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”"
neutral,I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)
negative,"Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference."
negative,can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618
negative,yes refund my ticket and give me email address to let u know what happened
negative,I would like 2 speak  VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ
negative,"we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?"
negative,Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.
negative,"Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable."
neutral,"I'm glad 1K means something, lol!"
negative,UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.
negative,What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)
neutral,I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?
negative,I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help
negative,I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me
negative,"remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see"
negative,let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf
negative,U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT
negative,is to airlines as @comcast @XFINITY is to cable/internet
negative,customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP
negative,"great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!"
negative,"Meanwhile, they fucked my flight. : The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.."
negative,"in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination"
negative,"although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?"
positive,"All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!"
negative,14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy
negative,#bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines
negative,"really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin"
negative,send someone to the customer service counter in person. DIA concourse B across from gate B36a.
negative,I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw
negative,this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml
neutral,Yes. Luckily I was there.
negative,it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!
negative,what's the hold up with flight 6475 from SLC to DEN??
negative,DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong
neutral,can you please follow for a DM?
positive,thank you for the help!!
negative,Yeah that didn't happen!
negative,Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy
negative,had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.
negative,Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!
negative,"no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing"
negative,bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping  wakes up
negative,Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??
negative,. too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.
negative,once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!
negative,Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane
negative,"besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage"
neutral,I was just calling the Global Services help desk so via phone.
neutral,"on final. Pls don't let my connection leave!!!
Conf# NPBHD0 http://t.co/eWXwXiDTfX"
negative,"fuck you,  and your shitty fucking information http://t.co/scQUjbvsTA"
positive,you're good. Thank you!
neutral,how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles
positive,"Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it."
neutral, no thanks
neutral,I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today
positive,"oh, the Wi-Fi router is on top of the fuselage! ;)"
negative,"on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites"
negative,"come on, reopen 1285 at ORD and clear your growing DC backlog"
negative,"customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins"
negative,I'm strongly considering taking my business elsewhere. #UnitedAirlines
negative,"your website won't allow me to post the required document, i keep getting **were having technical difficulties**"
neutral,lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l
negative,"really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable #UnitedAirlines"
negative,I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?
negative,outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first
negative,Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.
negative,bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523
negative,what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.
negative,what incentive do I have to give you another chance?
neutral,my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?
negative,Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.
neutral,#787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1
negative,"@baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!"
negative,lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent
negative,site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks !
negative,you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.
positive,Very impressed so far. An app that's worth a damn and sms updates on my flight.
neutral,any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!
negative,just had the worst customer service experience ever on united airlines
negative,airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE
negative,"diverged to Burlington, Vermont. This sucks."
negative,officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!
negative,3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.
negative,I sent my details to the customer care link you sent me almost a month ago and no response.
negative,terrible service for military members and their families. #ridiculous #UnitedAirlines
neutral,Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?
negative,My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.
negative,"I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number"
neutral,757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT
negative,I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy
positive,"thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?"
negative,"if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable."
negative,your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.
negative,"
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience"
negative,his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.
negative,15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!
negative,have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6
negative,"your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity."
negative,Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement
negative,"web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita"
negative,132 characters does not cover my reasons I'm afraid
negative,while busy on his cell phone ???
negative,"really, fill out a form about my flight experience? I sent an email to the 1K email address."
negative,": ""Left gate 5 minutes early."" 
My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople"
positive,will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?
negative,on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?
negative,"do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check"
neutral,First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z
negative,i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it
negative,coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)
negative,"I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best"
negative,"It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM"
negative,terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual
negative,I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.
positive,good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41
negative,never fails to have delayed flights 😡
negative,"Yes, myself and about 200 other people also."
positive,is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl
negative,it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA
neutral,lets do that can you email boarding pass?
neutral,“: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP”done thx
negative,is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks
positive,provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness
negative,at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees
positive,stellar customer service. You have earned my business by your attention to detail.
positive,service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler
neutral,now arrives LAX @ 8:03 am
negative,I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight
negative, No first class passenger should have to pay for inflight wifi.
positive,Hey  you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!
negative,"my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever"
negative,"'s first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks."
negative," UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade..."
negative,already missed connection... UA 495
negative,typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...
negative,"UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well"""
neutral,we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG
negative,"Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service."
positive,yes to more food! Add some gluten free options while you're at it
negative,no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
negative,on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5
neutral,@paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.
negative,yes there is when you keep getting the same robotic answer.
positive, thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN
negative,bad customer service  to NYC a few weeks ago. Thinking of moving on
negative,@danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff
negative,"I mean, your employees were really nice as I literally sobbed?"
negative,"@danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone"
negative,I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.
positive,They held the plane! Made it!!
negative,- you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!
positive,"ok, have sent u info via DM. I appreciate your help and consideration. 😊"
negative,flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.
positive,nice and early back home! http://t.co/geG4nghmIE
positive,I hope so too :)
negative,- after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive
positive,I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
negative,I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough
negative,so much for being here to help. Very disappointed in your customer service.
neutral,"If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"
negative,your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?
neutral,. I took a screenshot and emailed it to myself. Let's DM and figure this out.
negative,She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?
negative,Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help
positive,", will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW"
negative,On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy
negative,Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.
negative,Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?
negative,"funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""..."
negative,that would have been nice earlier  today. Too Late Flight now. I hope.
negative,waiting 12 mins and counting to get through to Global Services....something going on?
negative,no still trying to get home.
negative,Also your at-gate monitor showed 23 empty seats
negative,That is not what your reservations desk just told me.  They said there were plenty of seats
negative,"very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?"
positive,. This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!
neutral,"@SCVPools 
Please call me at 310-795-2210."
negative,lax29108m make it happen please else on a cruise with no luggage tomorrow
negative,no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane
negative,Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.
negative,no u don't
negative,"how much longer will it take? It a guitar, not a royal commission!"
neutral,"I have a voucher that expires next week, can I get an extension on it before it expires?"
negative,"sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off."
neutral,you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.
positive,DM sent.  Thanks.
negative,"to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service"
neutral,San Diego to Chicago. Leaving at 6:15 am tomorrow
negative,Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW
positive,"Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW"
positive,Thank you! Have a nice evening.
negative,if I wait I'll lose the flight. So frustrating.
negative,it most certainly was not.
neutral,its available online I just can't figure out how to do it to guarantee same flight
negative,trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
positive,No thanks.  Took care of it when I called
negative,"THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain"
negative,y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.
positive,awesome thank you very much for the help
neutral,you need to follow me so I can dm you to give you the info
negative,"@airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary"
neutral,yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many
negative,"you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!"
negative,"not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours"
positive,kept me watching the safety video for the first time in forever. Nice job 👍.
negative,has time to respond to everyone else's complaints but not mine. You just lost a customer
positive,thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!
negative,"""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks."
negative,tell me something I don't know...not #keepingit100 #weaktea
negative,the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally
negative,“: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.
negative,I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?
negative,UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.
negative,never flying with you guys ever again. The customer service is piss poor at best.
negative,when a 2 hour flight turns into a 3:30 ordeal...sigh
negative,where are our luggages? With a group and over 20 luggages are lost
negative,"assistance with what, the attitude of your staff no matter which airport we are at?"
neutral,Sure.  Follow for a sec and I will.
positive,Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)
neutral,"airlines.
On flight UA 1669.
Need to make UA 3781.
Can u hold the plane for us?"
positive,thank you.
negative,when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!
negative,I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!
negative,I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?
negative,"tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice"
negative,you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.
negative,how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja
neutral,Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.
neutral,what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?
neutral,#767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN
negative,I sent a DM re an existing reservation but no one has responded
neutral,I am going to a service desk now to see what the options are.
negative,I miss the Continental days.
negative,or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
negative,"It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!"
negative,Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!
negative,"Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?"
negative,"first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough"
positive,"Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!"
positive,Looking forward to flying with you guys as well !!
negative,how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac
negative,"my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information."
neutral,"I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening"
negative,have better customer service at John Wayne airport.
positive,Bag was finally delivered and intact. Thanks for your assistance.
negative,"passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar."
negative,Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???
negative,is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.
negative,you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.
negative,- we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united
negative,truly the WORST day of flying I have ever experienced...
positive,. You guys made my day. Treated me well. Thank you!!!
negative,Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.
negative,you phone customer service team is bad. Think it is time for me to consider switching airlines.
negative,how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5
neutral,How can I verify if wheelchair assistance has been requested for my next flight?
neutral,I left my dildo on the plane is there any way for me to get it back? 
positive,"Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos."
negative,I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.
positive,"thank you! Good service, safe flight... 1/2 way home!"
negative,"Why even ask me to DM you and offer help if you ""can't do anything""  #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7"
negative,Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw
negative,you guys suck!
negative,"never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot."
negative,second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..
positive,"Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise"
negative,"again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember"
negative,and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.
neutral,I have a question about my interview process I had only one interview but was the last person is that good or bad
negative,thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M
negative,go bankrupt again and transfer all of your assets to $LUV. That would be great.
neutral,landing in Chicago - saw it once we were already airborne.
negative,"Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?"
positive,"I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!"
negative,"unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?"
negative,"If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?"
negative,Yes I needed plenty of assistance but received none.
negative,"not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks"
negative,thank you for the reply. I emailed your customer care department about my experience.
negative,How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag
neutral,it's done.  If you do something to make up for it I'll tweet that too.
negative,I had one interview I was the last person what does that mean?
negative,I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united
positive,I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!
negative,yes but taking two days to get bag delivered. Missed a full day skiing because of this.
positive,give her the recognition she deserves!
positive,she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!
negative,made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.
negative,been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?
positive,you suck.  you're the best.
negative,can you let us out of the gate now. UA1157
negative,"& on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go"
negative,"DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks"
negative,"Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL"
negative,"Hey , this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks"
positive,Thank You
negative,", if you mean beyond opaque ""maintenance issues"", yes, that would be  basic in customer service which your EWR staff can't manage."
negative,"""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United"""
neutral,Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009
negative,.  sad that you don't think it is important to resolve your client facing team that behaves disgraceful
negative,Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)
negative,- #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!
negative,That was the problem.  We were being told the aircraft was on its way.
negative,will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.
negative,do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs
negative,you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.
negative,I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.
negative,now I'll probably miss my next connection!
neutral,any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?
negative,you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.
negative,"not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta"
negative,2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!
negative,I didn't get a message from you. I'll resend numbers.
neutral,"Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall"
negative,What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.
negative,You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.
negative,"Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA"
positive,thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!
positive,Gate Agent Alavera is amazing
negative,I need you...to be a better airline. ^LOL
negative,your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!
positive,wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍
negative,Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!
negative,Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!
negative,"cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF"
negative,"is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE"
neutral,I just had an interview how long does it take before you hear back
negative,I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.
negative,roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies
negative,already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail
positive,"flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!"
negative,"Also, group 5 is total BS."
negative,Don't ask me to be patient without offering something in return.
negative,"just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100"
negative,I will! On @AmericanAir  @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable
positive,free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!
neutral,"(2/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?"
neutral,- sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1/2)
negative,"incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd."
negative,- terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.
negative,5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO
positive,all good man it isn't your fault that plane is having maintenance issues
negative,this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!
negative,Yes but unbelievable.  Should have a free fare lock
positive,“: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏
negative,"worst AIRLINE 
BEWARE THEY DO NOT MAINTAIN THERE PLAIN 
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/"
negative,"it should be free like other airlines! Again, it’s not 1997 anymore."
negative,Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.
neutral,please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv
neutral,Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.
negative,"I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight"
negative,how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs
neutral,"OK, thanks for the clarification."
positive,When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!
negative,also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.
negative,delayed another hour
neutral,as a million mile flier I'm embarrassed to ask how long ago his launched?
negative,Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...
negative,@Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail
negative,"don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable."
negative,"add wifi, entertainment and the old seats and i’ll come back."
negative,so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!
positive,: thanks! i will catch my conection! :)
negative,super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!
negative,"as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo"
negative,4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...
negative,"next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner."
negative,"I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel."
neutral,how long does it take for customer feedback to respond to a complaint?
negative,you are making me miss big snow in Montana. Not cool.
negative,you might be the only airline not offering waivers...keep up the good fight
neutral,or frontier ... http://t.co/n8WiNFu6C5
positive,Thank you. Any help is appreciated.
neutral,"FYI, went through this on similar flight last week."
negative,I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?
negative,Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated
neutral,assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?
neutral,or us air: http://t.co/Eis9hcNPrO
negative,we can't all be american airlines I suppose... http://t.co/0EWj7oKlji
negative,Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks
neutral,"uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv"
positive,thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!
negative,you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.
neutral,"blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS"
negative,". It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says "
neutral,"Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?"
neutral,yes! I'll be sending an email to customer service today.
negative,"I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $."
negative,why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH
negative,why? So I can waste more of time on this airline to get an automated message? Disappointing as always.
negative,this means within one week i will have filed 2 compensation complaints to your website
negative,"not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated."
positive,“: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU!  United Cares!
negative,Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.
neutral,this is for a check-in luggage. Employee told me not to include wheels in the dimensions.
neutral,dmangen@visualclubconcepts.com
neutral,"if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond"
negative,this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.
negative,"its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark"
negative,with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport
negative,"Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly."
negative,I have never been so grossed out in my life. What a disappointment-yet again-flying with you.
neutral,need to add service dog to my itinerary for tomorrow
negative,"thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly"
negative,just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO
negative,I can't even look at you right now. I'll call you when I'm not so mad.
neutral,DM ed u the request num
negative,"I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach"
negative,"Nope, still sitting at the gate!"
neutral,"bagage which i take to in the cabin i dont need to check-in,correct?"
neutral,exactly
negative,the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey
negative,"yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations"
positive,thank you.. Appreciate the response
neutral,Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0
negative,. I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight
neutral,mine is GJQX6J husband is A587CW (Can't DM for some reason.)
positive,thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines
negative,Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed
neutral,"Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?"
negative,"If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky"
positive,sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you
negative,please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.
negative,thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!
positive,perfect! That works! Thank you!
negative,"That's still one day over my visa expiring on June 9, which is why I booked my flight on that day."
neutral,Followback so I can DM plz
negative,MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.
negative,your customer service is crap.
negative,thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!
positive,mechanical issue. Looks like they got it fixed! Thanks for your concern.
negative,UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.
positive,thanks
negative,Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.
negative,"No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't."
negative,kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9
negative,refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
negative,@JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes
negative,I think you should board from the back of the plane #whatstheholdup #CHItoCLE
positive,On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.
negative,Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.
neutral,UA6357 needs de-icing! Stat! We've waited our turn...
neutral,yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way
negative,"@bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation."
negative,Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.
negative,worst flight experience I've ever had. Will never ever fly your airline again.
negative,why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?
positive,Looks like they came through. Thanks again for the help.
neutral,anything yet JJ?
negative,why would a person take hours and hours of wait time just to tell a lie
negative,hey! DM not working. UA 307!
negative,the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help
negative,splitting up my flights quadruples the price
negative,contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?
negative,after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder
negative,I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather
positive,since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.
negative,what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...
negative,"Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous"
neutral,Are the current on board food menus available anywhere online?
neutral,Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg
negative,actually we aren't. Still parked here.
neutral,"Can I put sun in my carry on? RT “: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”"
positive,Thanks!
positive,thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.
negative,Why can I only apply one travel certificate per itinerary even when I have multiple flights?
positive,appreciate the sentiment and you were able to get me off the ground;still missed connection
negative,"I log in, view reservations, try view specific reservation & takes me back to login page,"
neutral,"it just goes round & round, it's be going on for weeks,"
positive,Thank you  for your prompt assistance.
negative,3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!
neutral,I looked on the email chain and there is not one
negative,why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
positive,thanks for more timely updates.
neutral,Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?
negative,I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler
negative,I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact
negative,cleaning a regional jet takes an hour?
positive,Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!
neutral,thanks. That means I have 30 minutes to make my international connection to HKG
neutral,@JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.
negative,"You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?"
positive,Thank you for your offer! All sorted out :-)
neutral,workin on it. Waiting on him to reply.
negative,Flight 395. Rolling delay of 1 hour 42 minutes
negative,I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days
positive,I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!
positive,of course not. The inflight crew was great!
positive,"well played, ^LO."
positive,The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.
negative,your website is a complete joke when using safari!
negative,the new seats on the Canadaair regional jets just plain suck.
neutral,I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air
negative,airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman
neutral,found the flight on @airfarewatchdog
negative,that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒
negative,Did somebody say flight upgrade?
neutral,DM sent.
negative,how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious
negative,"I can tell you. Your airline has lost mine and my families business. 
This day and age message through Twitter travels fast."
negative,trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!
negative,this is very disappointing. This is about customer service.
negative,"boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA."
negative,@44Stocker my wife Sarah stocker did also called but could not connect me to customer service
negative,"Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff"
negative,flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.
negative,nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?
negative,that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help
negative,obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx
neutral,"so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?"
negative,I have those notifications yet the staff on board say that is not accurate and they have no departure time.
negative,I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.
negative,DM sent.  This lack if customer service is getting ridiculous.
negative,delayed going home AGAIN. Getting really tired of delays.
positive,a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.
negative,uh - I booked it through the UA website. Why the price change?
negative,I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler
negative,"United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?"
negative,"will flight 5559 to YYC be providing free food when we are allowed back on board  after the ""broken lightbulb"""
negative,I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.
positive,"thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers"
neutral,I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!
neutral,129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!
positive,can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH
negative,flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other
positive,love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied
negative,Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!
negative,yes to three different checkers along the walk to the plane. Overkill
negative,Bummer. Might have to go with @AmericanAir card instead. TY for response though.
neutral,"“: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues"
negative,or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo
neutral,please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade
negative,"made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!"
negative,I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver
negative,"we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH"
positive,thnx!
negative,- please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?
neutral,just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now
negative,I hope you have a solution or insurance to cover this issue
negative,customer service has no solution and now we might miss a show because of them
negative,deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss
negative,FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail
negative,not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.
neutral,Do miles earned with Explorer card count toward lifetime miles?
negative,"yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it."
neutral,what do I do if something is missing from my checked baggage?
negative,"wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united"
positive,"Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better."
neutral,Frontier is currently offering their weather exceptions for this weekend. When is United?
negative,"I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board."
negative,"crew has been notified, passenger moved but water not fixed. Now on tarmac two hours"
negative,that link is not helpful as it does not put me In touch with management
positive,"as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive"
negative,"Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited"
negative,"@upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich."""
negative,: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?
negative,now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k
negative,your customer service is terrible
neutral,done
negative,please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O
negative,"define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback."
negative,"yea, a refund. Your airline ruined our trip."
positive,just sent - thank you!
negative,that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed
negative,"thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation"
negative,"Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?"
negative,It is all good -- your 1K team has been nothing short of amazing with everything.
negative,new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail
positive,good fly!! #United #businessFirst
negative,. Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.
positive,"thanks, i made it."
neutral,past
positive,Thanks! Just DMed HN.
negative,is a money sucking airline with terrible terrible customer service
negative,- are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit.
neutral,Will you be issuing an exception policy for Denver for this weekend?
neutral,"I need a breakdown of what the ""international surcharge"" on my flights cover. Please help"
negative,https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers
negative,couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed
negative,no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail
neutral,flight #1051 on 2/23. Thx
neutral,Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.
negative,Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....
negative,no wifi on flight ua688. SF to ORD. Really?  Wow
neutral,gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS
negative,is the worst http://t.co/27aitZl6nd
negative,haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather
negative,no because you will charge me or delay me further. United 1612 still waiting.
neutral,"@Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)"
neutral,"traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?"
negative,I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room
negative,my flight Cancelled Flightled new flight 5012 hopefully will not.
negative,#4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.
positive,enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!
positive,"Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate."
negative,Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.
neutral,Who can I contact about requesting a charity donation? #ThankYou
negative,WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!
negative,2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime
neutral,I need a customer service manager to contact me please
negative,Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.
negative,. thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.
negative,so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline
negative,I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it
negative,or you'll Cancelled Flight my flight like you just did
negative,screwing me over twice in one month. Learned my lesson. We are through.
negative,what's the point of offering a free checked bag of you lose it?
neutral,"Will do, cheers"
positive,Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx
positive,thnx ^LO :-)
neutral,"yes. Houston Int'l, Bush."
neutral,Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.
negative,"flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!"
neutral,Will do! Thanks!
negative,education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.
negative,Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA
negative,My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated
negative,"instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers"
negative,I need assistance with pulling your agents' heads out of their asses
negative,"gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!"
negative,@abigailedge Another glitch??
positive,in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.
negative,I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks
neutral,to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek
negative,"flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !"
negative,worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.
negative,no chance in hell. I'd rather walk. Worst airline ever.
negative,is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?
neutral,[checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)
positive,always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm
negative,"Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49"
negative,don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.
positive,#FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧
negative,disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.
neutral,just kidding with you I'll send you my stuff now. Thanks
negative,@FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU
negative,can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.
negative,Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!
negative,I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare
neutral,tremendous. What would you recommend?
negative,can you help me with a delayed flight as im going to miss my connection?
negative,"I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce"
negative,why is it so impossible to actually get a passenger AND their luggage to their final destination?
positive,-huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.
positive,awesome new plane flight 1701
negative,#flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation
negative," oh united, how much I despise thee!"
neutral,lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight
positive,"flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!"
negative,your airline is the biggest joke of an operation in the world.
negative,what is going on with baggage claim in Newark!#tiredandwanttogohome
negative,usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first
negative,"2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!"
negative,Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
negative,then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.
negative,So disappointed in the service and the level of staff communication. Such a bummer.
neutral,pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.
negative,"Thanks , great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 Appeals"
positive, Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU
neutral,"got it, look forward to hearing from you soon"
negative,how are you going to rectify this? Please direct me to your complaints department #stickingToDelta
positive,"Thank you United! “: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”"
negative,"to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep"
negative,"it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos"
negative,they have access to the dial that makes it faster do they?
neutral,I'll be impressed if I actually get a response! 😜
neutral,hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?
negative,"1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient"
negative,has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.
negative,its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money
negative,accordingly? U dont respond at all
negative,"""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1"
negative,"Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :("
negative,it's a shame the great customer service wasn't continued in SFO. Slightly absurd
negative,#onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.
negative,"still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines"
positive,alright thank you. Much appreciated.
negative,has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.
negative,"thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis."
negative,"agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful"
neutral,Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?
negative,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? : @JenniferWalshPR Your dissatisfaction is und
positive,"Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous."
negative,"There were plenty of empty seats in coach "": Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"""
negative,"all good, didn't die or anything. As they say ""you get what you pay for""!"
positive,thank you so much. How will you be able to contact me?
positive,maybe on my return trip 👍
negative,"your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou"
positive,"i got it at the gate, thanks for checking!"
negative,U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable
positive,I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice
neutral,hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?
negative,Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!
negative,I am so happy I found my phone because this is easily the worst system I have ever heard of
negative,Really? 9+hours???? : @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP
negative,@RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?
neutral,round trip*
negative,"well. As of yet, our checked bag has already vanished and we haven't left the airport yet."
neutral,thanks.  Not tonight it would seem. http://t.co/WNdcEO5QlK
negative,a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful
negative,agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?
negative,. being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again
positive,"please do! She went above and beyond what she had to do, she made us her number one priority!"
positive,you guys are awesome! Thanks!
positive,thnx
negative,I think we both have the same status (nothing). I think there was a bug in your search system.
positive,Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!
negative,I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect
negative,WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with 
negative,I think I left my phone on my flight. Help!
positive, Great customer service again. Thanks!
positive,"thanks, that would be awesome."
negative,"hey, left my computer bag, w/computer inside, in United, filed online report, no response"
negative, they were empty upon takeoff. Why can't someone sit there?
negative,"here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!"
positive,nawww. United is my fave airline.
negative,- Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...
neutral,"I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?"
neutral,"Also, a United phone representative just asked me for my web password. Is that normal?"
negative,"€202.88 is the difference between the booked flights, do you want screen shots?"
neutral,what is your plan to reduce delays?
neutral,I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?
negative,"rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement."
negative,I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2
neutral,What's your phone number? Customer service question.
neutral,- Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...
negative,understanding the situation we waited and it was opened until 10:30pm
positive,“: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏
negative,"just curious, when are you going to to finally learn #customerservice ?"
negative,"nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course"
neutral,"Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?"
neutral,(2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.
negative,"she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled"
negative,"(1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family"
negative,it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.
negative,thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day
negative,Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable
negative,the only difference being you are both responsible and in a position to do something about them. Learn from @Delta
negative,Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.
positive,"thanks, keep up the good work"
positive, 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!
negative,any solutions?
neutral,what do you have in mind?
negative,I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup
negative,I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it
negative,it is cool. Your customer told me they didn't care either. It is expected
negative,is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE
negative,not once did #US3645 leave #ORD on time this week #shameful
negative,very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm
neutral,I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?
negative,"fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus"
neutral,"can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks"
negative,they did on a delta flight out of LAX which is why I should be compensated for my rental car there.
neutral,What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare
negative,I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞
positive,sent you my confirmation via DM. Thank you very much
negative,. board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.
positive,that would be great - 1k us651621
negative,stuck on Tarmac for the last hour. Can I have a beer?
negative,recent services have been very bad. My NC trip was aweful. Very disappointed and never again.
negative,it's freezing on the gate bridge#waitingforbags#united#EWR
negative,landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer
negative,@dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?
negative,"I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?"
negative,"enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match."
negative,after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡
negative,broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6
negative,How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?
negative,can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm
neutral,"@HiltonWorldwide @Caravannyc @MaysvilleNYC 
Let's go! Join me on my first trip back to NYC…as a tourist: 
http://t.co/egaEjtRGLb"
negative,thanks KP.  What's going on w/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!
positive,just got my lost Kindle in the mail! Thanks again.
neutral,is z and d code airfare refundable?
neutral,"no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt"
negative,4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!
negative,4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN
neutral,Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!
negative,waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h
negative,ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?
negative,WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.
negative,"I'm in Denver, my bag is in San Jose. See something wrong here."
negative,you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome
negative,"playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes."""
negative,"so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed."
neutral,your flights are really cheap what's the catch
neutral,LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me
negative,5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X
negative,stop picking on us #CLE http://t.co/VTqE8m1L3i
negative,"booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff"
negative,too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!
negative,I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF
positive,Leaving soon. Thanks!
negative,another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??
negative,Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.
neutral,my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?
negative,3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful
negative,this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me
negative,"Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?"
negative,WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!
negative,". just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?"
neutral,sent DM's
negative,just changed again.  This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL
negative,Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays
negative,b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?
negative,- blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?
negative,be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.
negative,flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!
negative,should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk
negative,over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.
neutral,line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201
negative,silence is very telling
negative,thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2
neutral,Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??
negative,Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5
negative,"worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM"
neutral,Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p
negative,I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK
positive,"Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?"
negative,50 minute wait...still at the gate with a broken jetway. Might miss connection
negative,“: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.
neutral,in Bogota with no wallet is no fun. :-(
negative,Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.
negative,one hour after departure time and still no update!
negative,I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger
negative,40+ minutes waiting at the gate for the broken jetway. Different gate maybe?
negative,how can you never got a flight from austin to Houston in time for a connection ever? Ever!
positive,"got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU"
negative,now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother
negative,look at the Twitter history - as usual service non existent
positive,thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.
neutral,I will give it a couple more weeks. Thank you.
negative,make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more
negative,"How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr"
negative,"thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…"
negative,And there is no direct phone number for status match desk? I really regret Flight Booking Problems with  now.
negative,yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail
negative,still sitting here waiting for a plane....4 hours wasted
positive,thanks for the help. Wish the phone reps could be so accomidating
negative,"line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail"
negative,an update on flight 5979 would be great!
negative,wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated
negative,what is the problem with your flights to ny today
negative,flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)
negative,Your boarding process sucks. You should learn from 
negative,"ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail"
negative,my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!
negative,"What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!"
negative,not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place
negative,can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working
positive,"I'll stick with my United flight. Thanks, though. Effort is much appreciated."
negative," Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute."
negative,can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved
positive,"Fair enough. I don't usually rant, but it's good to know someone's listening. :)"
negative,are you telling me that you are now Cancelled Flighting my flight ??
negative,would be hard to be worse than last time but I'm sure you'll give it a shot
positive,Thank you for the Delta transfer. Will my bags go too?
positive,“: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!
negative,service staff to is less than friendly!
neutral,happens every time in and out of Newark.
negative,Can you transfer my bags too?
negative,I am a comedian and I promise I will make fun of you on stage tonight.
negative,"tried to and got through the whole 2,000 characters and I was not even done."
positive,we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!
negative,you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq
negative,On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
positive,@annricord Great! Appreciate it😊
positive,"I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)"
positive,thanks! Everything a-ok now.
positive,DM sent. Thanks so much for the strong customer service!!
negative,just delayed my flight to SLC by 2.5 hours. What gives? #snowforce
positive,ok thanks. I sent you a DM too. You can disregard that.
positive,So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉
negative,your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!
negative,More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.
positive,perfect! Thank you!
negative,care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....
negative,smiling? NOT!!
negative,"worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!"
neutral,will I make it with the delay?
negative,@bwood we'd prefer everyone hear our complaints amount your airline
negative,why do you bother surveying me!
neutral, I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.
negative,worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A
neutral,looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today
negative,Donna and Juan still the best in the United Club_ too bad UAL does not get it
neutral,I am on 1528 and my connecting flight is 909
neutral,Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm
negative,I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line
neutral,can I access Frankfurt arrival lounge when I'm flying global first class?
negative,"keeps delaying my flight, horrible customer service"
positive,has the best pilots ever Thank you guys for the great trip #thatisall
negative,- I really down think downgrading the booze/food selections at the club is a good way to go.  How about you look @aircanada?
negative,You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.
positive,I will thank you!
positive,thanks for making sure they hear the message!
neutral,@NTrustOpen can i go  #GolfUnited
neutral,I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me
negative,I have and been denied! I called and got hung up on. Did speaks with manager on second call
negative,"Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK"
negative,installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.
neutral,i would like to know if its possiable to checkin online or must it be done at Schiphol?
neutral,how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?
negative,"that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!"
neutral,What delivery service do you use? I'd like to call them myself.
negative,so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.
positive, my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC
positive,Thank you.
positive,"@perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats"
negative,still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?
negative,seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.
positive,kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
positive,Got a call. Bag is to be delivered tonight. Thanks for your reply!!
positive,Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj
positive,pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely
negative,"""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi"
negative,Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.
negative,1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg
negative,thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks
negative,As it always is. Helps to communicate to customers.
negative,I'm not as sure as you are. http://t.co/HSMpbSF4UF
negative,how does that help me with my customers that I couldn't meet with (and subsequently lost)?
positive,thank you. I will address it with them
negative,problem is on laptop not phone
negative,question - was given food vouchers but can't use on plane..how   come
neutral,it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.
neutral,please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.
negative,the wifi in the ewr lounge reminds me of the old days of dial up
negative,needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.
negative,too long for 140 characters
negative,Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔
negative,tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?
negative,I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi
negative,or did you mean 24-26?
negative,has it been 4-6hrs yet?
negative,anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!
negative,"does a great job of answering public messages. Direct private messages, not so much."
negative,I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.
negative,how's my refund coming along??
negative,ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?
neutral,online inchecking able in the Netherlands (ams)?
negative,777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown
negative,how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!
neutral,"When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?"
negative,flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.
negative,Just saying the truth. You don't even an email! #2015
negative,"MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc"
neutral,Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?
neutral,", #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H"
negative,we followed the baggage rules on your website and was still charges $150. But only going one way
negative,I sent you a dm hours ago
negative,Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.
neutral,DM the conf # to you - did you receive it?
negative,no it weighed 45.5 and it was the only checked bag
neutral,still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.
negative,"nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks"
negative,your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!
negative,you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.
negative,I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated
positive,so sorry. I ended up on US Air flight. Thank you though for getting back to me:)
negative,I have been denied. Not sure how you charge $150 one way then $25 on way hime
neutral,@estellevw does she need to complain on Twitter for the refund or is it auto-applied?
negative,"even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!"
negative,Case ID 8544484
neutral,"no, I have a pricey Chase Mileage Plus CC."
negative,your Airbus a320 seats are awful. They don't recline.
negative,to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail
positive, great way to start my vacation with an on time departure! Looking forward to my global first class suite!
neutral,"I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
negative,- why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry
positive,Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.
positive,that would be great
neutral,"Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?"
negative,"of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am"
negative,@perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.
negative,"I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo"
positive,You're welcome.
negative,Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???
neutral,I'm a UA 1k. I think it's @iamtedking who was looking for help
neutral, RES # 0167560070877     Fsqthg   Thanks
negative,"unfortunately, that doesn't help. Just an automated computer."
positive,flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
positive,Yes ! :D (Y) From @therealaviation on Instagram :)
neutral,@perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.
negative,airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.
negative,They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...
neutral,"need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv"
negative,I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over
negative,your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks
neutral,you need to follow me I order for me to DM....
negative,Can i get a refund? I would like to book on a better airline.
negative,whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...
negative,messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!
neutral,Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw
neutral,There is only one club at LAX  - in terminal 7 across from gate 71
neutral,@perfectomobile Definately not an award for employer of the year #united13
negative,"I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers."
negative,Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.
neutral," Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv"
negative,need to chat with an actual human ASAP!
neutral,I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.
negative,"I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?"
neutral,yes when I landed.
positive,Joni did a great job on flight 5653 to LAX. Thanks for a great flight.
positive,So far so good. Just stepped down in Denver. Next Stop Portland!
negative,3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good
negative,what a joke. Hang up on customers!!
negative,Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!
positive,#OrthoDoc on-call to in-flight! Glad to have been of service!
negative,"So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail"
positive,flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.
negative,"really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus"
neutral,@iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline
negative,I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.
positive,I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!
negative,can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.
neutral,"For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines."
neutral,"is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ"
negative,"That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal."
neutral,have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th
negative,"I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that"
positive,Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>
negative,the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/
negative,"I did, and as I thought, nothing happened"
negative,I'm not booked on a 1:30 return flight..
negative,the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly
negative,"You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?"
negative,I need to talk with an actual person about missing luggage. Please advise on how to make that happen.
negative,I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago
neutral,any news?
negative,"""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus"
negative,why do I have to request refund? Why charge twice in first place?
negative,I'll be calling soon but going tomorrow like it shows on the app is not a good option
negative,I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?
positive,message sent. Thank you!
negative,that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
neutral,"THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ"
neutral,"@AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ"
negative,"please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?"
negative,"- watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...."
negative,"reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead"
neutral,- who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat
negative,"- vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless"
negative,- That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
negative,I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!
negative,fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir
negative,sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.
positive,followed and messaged. Thanks so much for the help.
neutral,I did not.  That's why I am VERY concerned.
negative,Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?
negative,i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
positive,Thanks JT
neutral,Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help
positive,Thank you! Off to LA to do something very special.
negative,The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.
negative,Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH
negative,". you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now."
negative,UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.
negative,spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed
neutral,for a fee...
negative,hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on
neutral,"Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments"""
neutral,any updates with the DOT looking at the united fares from London to the US from last week?
negative,thanks ^mr i got rebooked already but I lost my first class seat. Such is life.
negative,"booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this"""
negative,"no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!"
negative,"EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated."
negative,Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.
positive,Thank you!! 😊
negative,we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.
negative,you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?
neutral,"I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM"
negative,no response 3 weeks since complaint submitted and 3 days since you all said you would look into it
negative,thx. Come hell or high water...
negative,"worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting"
negative,rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.
neutral,refund?
neutral,aisle please
positive,thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon
negative,"- handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho."
neutral,@staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot
positive,that's fine. I'll take them.
neutral,I live abroad and am Flight Booking Problems flights for when I come visit the states :(
neutral,I have.
negative,"to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?"
positive,thank you! My second flight I already got bumped up to 1st! Love it!
negative,...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.
negative,...just called and lady at your overseas call center said she saw no note. I explained the situation...again...
negative,...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...
negative,spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...
positive,"all goods, I'll call tomorrow, thanks."
neutral,next day
neutral,I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?
negative,loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!
negative,oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...
negative,8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife
neutral,FlyerHD _Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za
negative,^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment
negative,^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.
negative,": Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau"
neutral,ok. Can I DM you the info?
negative,the best seats should be for paying customers and we should get to board first #badcustomerservice
negative,this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.
negative,yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d
neutral,"KOA-LAX should have fresh food service, right?"
positive,OMG THANK U😻😻😻
negative,unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)
negative,error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)
negative," 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting..."
negative,... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment
negative," very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag..."
negative,your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:
neutral,will do. Thank you!
neutral,"Okay, thank you both."
neutral,"they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection"
negative,"if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free."
neutral,done as requested.
negative,Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!
negative,^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines
positive,please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!
negative,I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.
neutral,Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?
neutral,hey I left my favorite blanket on the plane bring it back home to me:-(
negative,"^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround"
neutral,followed & DM'd.
neutral,I want a hotel room and a whiskey.
neutral,flight...gotta make this connector
neutral,- ok noted. All details will be DM'ed to you shortly.
negative,@staralliance the B gates are very far though
negative,"UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels"
negative,I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.
negative,@staralliance how can I book reward travel in August?? Everything is blacked out.
positive,did I win :)
negative,Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?
negative,I have submitted my complaint. I need to be compensated. How long will this take?
neutral,any info on delays at SFO tomorrow due to low clouds?
negative,"because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!"
positive,flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!
negative,My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!
neutral,thanks
positive,"yes, Thx! At 10:35 (landed at 9:20)."
negative,get a clue. I am a 1K/2mm miler and that is the response you give?
negative,I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi
neutral,"we finally just arrive to Bogota, good but long flight!!"
negative,it's not there we tried. It's already here in cancun just no one has delivered it
negative,"what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback"""
negative,its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru
negative,yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable
neutral,Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?
negative,please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline
negative,nothing else from you ^GJ? Where is your customer service?
neutral,that's of course in lax
neutral,ok thanks! Where are you counters located? And how Late Flight are they open?
negative,"oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation."
negative,my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!
negative,"lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM"
negative,then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace
negative,"@christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait."
negative,I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...
negative,well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary
negative,can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.
negative,& I've been hung up on twice by your staff. So upset right now
neutral,DCA-EWR Flight #4372
negative,"2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????"
negative,was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!
neutral,any chance you could look into my problem from earlier?
negative,this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now
negative,how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.
negative,"Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!"
positive,I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!
neutral,can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.
negative,"you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't"
negative,"you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy"
negative,are you trying to break a world record for most delayed flights in a year?
neutral,I have flights that don't appear to have been applied to my MileagePlus account. Can you help?
neutral,"@VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!"
positive,"Okay, thank you for your help :)"
negative,this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain
positive,thanks
negative,I bet  doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time
positive,"is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1"
neutral,should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!
negative,final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number
neutral,was in the air. Just DMd you
negative,. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me
negative,yes I have
negative,#CustomerService #fail long time flyer switching airlines #frustrated
positive,"okay - thanks for your help, JT! I appreciate your time!"
negative,screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech
negative,@staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail
negative,negative. Done wasting time with amateurs at customer service. Thanks for at least offering.
positive,"@staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails"
positive,"no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here."
neutral,sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!
neutral,hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.
neutral,"Hopefully They will give me a feedback, bafore my flight..."
positive,"Very good flight, thank you!"
negative,can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.
negative,I'm asking if you can simplify the communications- thx
positive,"yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!"
negative,OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!
neutral,i now see it's 72 hours. Thanks
neutral,We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks
neutral,"@staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways"
negative,how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..
negative,Please stall flight 1535 out of ORD. I have to get to SNA tonight.
positive,"Thanks, I will!"
negative,can you get a gate for UA4727?  Turrible.
negative,is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating
neutral,Flight 280
neutral,Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme
positive,is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon
positive,"we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!"
positive,I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!
neutral,"yes, you can. I will DM."
positive,"Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)"
negative,I mean is there a real live person somewhere I can go and speak to at Newark post security?
neutral,hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?
neutral,"no worries, I think it’s under control. (the emails are keeping me informed)"
negative,i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed
neutral,^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.
neutral,what happened to flight status map? It was so cool..
negative,plz don't advertise wifi if it's not gonna work thanks #worstflightever
neutral,Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?
negative,"Apologize to the President. Once those employees blamed him, I heard it repeated 20 times."
neutral,"yes, I want to complain. Your coworker was neither. Is there a customer service point airside?"
negative,A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.
negative,hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?
positive,"landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS"
negative,I knew I should've flew  lol
negative,", UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?"
positive,thnx
positive,"
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace."
positive,it's kinda funny. No worries.
negative,My feedback and concerns via your site aren’t going to improve my poor airport experiences.
negative,just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!
positive,great. Looking forward to your response to my DM then
negative,"It was quite enjoyable. 😊 

Except now he's stuck on the runway in Houston. 😕"
positive,thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville
positive,"thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated."
negative,"makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded."
neutral,"“: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?”

👎"
negative,now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.
neutral,"Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787."
negative,"well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ"
negative,why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail
neutral,I just sent a long note with some suggestions. Thanks for getting back to me.
neutral,there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?
positive,@parryaftab done thnx
negative,", I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD"
negative,"gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection."
neutral,PTY to PIT via IAH
negative,"Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am"
neutral,Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?
negative,I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....
neutral,sent
negative,it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good
positive,"Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic."
negative,"thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy"
positive,"#1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family"
negative,no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...
positive,have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!
neutral,", Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???"
positive,"hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir"
negative,flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help
negative,correct date is 2/11/15!
negative,3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?
negative,a report was filed with the airport police on 11th and 12th February-I have the police case number if required
negative,"can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats."
negative,the supervisor on situation- Stacey took all our details-no claim number given to us
negative,1 hour since boarding began and we're still sitting at the gate.  #UA507
negative,Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle
negative,took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs
positive,"they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)"
negative,"I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11"
negative,"#1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane"
negative,thanks! Makes sense. Just annoying that it can't be determined better.
neutral,patiently drinking and tweeting about my experience
negative,you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline
negative,idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber
negative,I will be patient in my luxurious middle seat on my next delayed flight
negative,I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07
negative,please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
negative,be patient while I let this string of tweets go out showing people you are bad at your business
negative,I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine
neutral,"'s in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation."
negative,thanks I'll fill out the form that no one reads or responds to.
negative,I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on
negative,"  sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to...."
positive,Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.
negative,I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?
neutral,How many 787s do you currently operate and what other aircraft do you operate?
negative,"“: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one."
negative,4 different departure / arrival updates for UA304??? In 1hr. Please!
negative,nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...
negative,"#vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?"
positive,"well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough"
positive,well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.
negative,- my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?
negative,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... "
negative,all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying
negative,"yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed."
negative,thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!
positive,thank you! Love united!! Have 4 flights today!
positive,"Just did, thanks for checking! :)"
negative,just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you
negative,"Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there."
negative,this may be the last time I fly your airline.
negative,"Is your company motto: ""I do not care!!!""  I heard several times from your employees to your clients in the past week.""  #idonotcare"
negative,you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.
negative,"Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466"
positive,Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!
negative,"there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail"
negative,flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.
negative,"and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!"
positive,can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR
negative,"feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened"
negative,sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!
negative,UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.
negative,"How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?"
negative,I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?
neutral,it's operated by united as it's a heathrow-Newark flight
negative,yes of course I have.  Is this how you treat customer with no recourse?
negative,I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards
negative,"Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter."
negative,"Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer."
positive,thank you!
positive,Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.
negative,As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.
negative,"airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found."
negative,Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad
negative,"still can't dm, it's LH7631 on 21/2/15"
positive,Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.
negative,", I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice"
negative,", Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again"
negative,my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭
negative,"I did not, my mind was on getting to the next flight."
negative,now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.
negative,What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail
negative,offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!
neutral,when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?
negative,I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees
negative,"Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M)."
negative,my friend lost luggage on flight 1547. What to do?
positive,"sweet, follow back and I'll get the dm off"
neutral,my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?
positive,all good! Next flight was a little delayed so it all worked 👍
neutral,flight 5431
negative,"Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience"
negative,get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!
neutral,@ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.
negative,Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(
negative,"Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R"
negative,UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies
negative,"yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help."
negative,Just had the worst experience ever flying with you
negative,UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.
negative,why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!
negative,"my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee."
neutral,chase says no referral bonus. Thanks.
negative,"how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?"
negative,rebooked.  This one is Late Flight too.
negative,2nd Late Flight flight today
negative,"if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?"
negative,"3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ"
neutral,Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name
positive,Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ
negative,16 days for one flight and 8 for the other (roundtrip).
positive,I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x
negative,your overall experience of flying is not friendly
negative,a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.
negative,annnnddddd I'm going to lose my first class seat on the flight they shuffle me to
positive,you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.
negative,6 hour mechanical delay...killing me
negative,every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.
neutral,trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph
negative,. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver
negative,KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k
neutral,please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?
negative,When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.
negative,"you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great."
negative,I already sent feedback and your reps are who told me about the priority. I'm speechless at your system
negative,just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.
negative,"Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense."
neutral,How much is baggage check for International flights?
negative,Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet
negative,"Wonder why people hate dealing with airlines?  Ridiculous and inflexible ""policies"".  I need a phone number and a resolution.  Now."
negative,LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems
negative,"(2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way"
positive,"Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs."
neutral,#sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf
negative,"2/2  You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies"
negative,1/2  Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.
negative,missing this wedding because of these delays would not be cool
negative,Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies
negative,"what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?"
negative,"and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA"
negative, why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.
positive,it's amazing really.
negative,Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
neutral,if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?
neutral,this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP
negative,"its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn"
positive,"thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US."
negative,a plane took our gate and now we're just waiting in a lot at DIA
negative,"I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP"
negative,- with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.
negative,on your website it says 10 days. Its been 16 and counting.
neutral,one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?
negative,the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell
neutral,"ha, this happened 10 years ago. i haven't flown with you since."
negative,my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!
negative,of course but they were just as helpless as everyone else .
positive,"Flew ORD to Miami and back and  had great crew, service on both legs. THANKS"
negative,65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews
negative,another week has passed and I hoped that I would have had a response by now
negative,there's no reason it should take 7-10 days to respond.
negative,"yes, I know that. The question is ""why is that still the case""? #fail"
negative,There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX
positive,no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday
negative,There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united
negative,perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis
negative,My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines
negative,JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card
negative,. Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris
negative,. Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies
negative,"But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?"
neutral,You please do not burn my dreams !!!  #burningman tickets sales today.
negative,"worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement"
negative,Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.
neutral,can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy
neutral,to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek
neutral,"FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" < LMAO!"
neutral,"yes, would love an upgrade or voucher,  please give me a call 9148445695"
neutral,"how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!"
negative,This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.
negative,"thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!"
negative,"surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline."
negative,we have been told that it's lost...you guys don't know where it is
negative,".: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night."
neutral,"6344,6373, Sfo-Dfw also 1576 SFO-ORD"
negative,"Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for"
positive,Thanks to supervisor Miriam who provided me with great customer service. #finally
negative,Filled out at the airport as part of a long day made longer.
positive,-today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks
negative,"UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver"
negative," delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695"
neutral,flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!
neutral,Can I add miles from my January Air China flight to my MileagePlus account?
negative,.  you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags
negative,you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening
positive,"Great, thank you!"
neutral,I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.
negative,1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!
negative,right... Are you guys charging for the air we breathe next?
neutral,did not get names...Dallas flight and Chicago
negative,"in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT."
negative,delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?
negative,I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether
negative,"just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would."
positive,Club in Denver is dope 👌
negative,"I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell."
negative,we are never going to get to out gate at this rate.
negative,this is getting ridiculous. Now we're missing our connection.
negative,Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?
negative,I locked myself out of my account and needed access to book a flight.
neutral,@annricord January 15th.
negative,any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.
negative,how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size
positive,sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise
negative,-LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.
negative,yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!
negative,Monday evening.
neutral,"is pri boarding for ""Active Military"" or only ""In Uniform?"" 90% can't travel in uniform for OPSEC reason, even on official travel"
neutral,leisure. Military personnel for safety reason R highly recommended to not travel in uniform
negative,ticket counter Masters out of SMF not very helpful.
positive,"cool, thanks."
negative,my baggage is in shannon now so never mind u can work on giving me some $$$ back now
negative,"if you're listening, why are you the lowest provider of inflight wifi? Get with the times!"
negative,that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!
negative,"is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!"
negative,why haven't you updated that flight 4411 is delayed? Super frustrating
neutral,How long can I expect the formal response to take?
neutral,"Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks"
neutral,"Do you mean ""fortunately""? I don't want my flight to be affected! 😉"
neutral,"volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl"
negative,"what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted"
negative,Y do U not reply to customer refund forms??????????? #unitedairlines
negative,<<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline
negative,<<<<<<-------- do not reply to emails?
negative,"it has now been 16 days since i applied for my compensation?

Y have i had no correspondence"
neutral,it sucks not having the money to book a flight to see the love of my life. 2600 miles away.
negative,submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days
negative,"@laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones"
negative,"@laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices"
neutral,"speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?"
negative,"@PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer"
negative,@PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations
neutral,The link in the message I was replying to. #3thparty #ITproblems
neutral,"Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?"
positive,You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
neutral,am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY
negative,@gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
negative,How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.
negative,Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines
negative,I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?
negative,"ok, I have that, pretty sure I had it before too but will wait and see what happens...."
negative,Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?
negative, treats service members like crap never flying again with them #UnitedAirlines  @CNN
neutral,"Thanks. UA1121, DEN, 40 min on tarmac."
negative,What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...
negative,why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.
negative,how come I have no baggage updates.
negative,"Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing"
negative,Airlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy
negative,"hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?"
negative,"3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising"
negative,next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.
negative,are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.
negative,why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?
negative,A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail
negative,", wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday"
neutral,"I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?"
negative,I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.
positive,you guys have such big hearts.. keep up the good work
negative,Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology
negative,"I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible."
negative,"unless it's on you guys, im good."
negative,are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol
neutral,"even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!"
negative,"missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way."
negative,Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.
negative,dang... I thought I was in a teleportation device! Ua514
positive,received my bag. I appreciate taking care of the matter and following up!
negative,still haven't received a response. Please direct message me for my contact information.
negative,I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!
neutral,so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue
positive,:take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD
negative,RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls
negative,"""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay"
negative,tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...
neutral,Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.
negative,do you guys have any working planes?
negative,we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!
negative,"again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it."
negative,3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!
negative,my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.
positive,"That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)"
negative,"Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)"
positive,The only thing you fella have done right today is get me to the pacific time zone.
negative,Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.
negative,"Direct Messaged you, didn't hear anything back"
negative,"yup, it just happens way too often...5 times in the last 12 months"
neutral,"Great, thank you!! I'll send it now."
negative,so who does handle bag issues? And why wouldn't you put me onto them in the first place?
positive,big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival
neutral,returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.
negative,Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou
negative,my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...
negative,when will you offer real food in american clubs like the amazing food you offer in Heathrow?
negative,once again my bag is lost when I travel united!!!! Please do something
neutral,@annricord both!
negative,Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...
negative,- flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years
negative,did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads
negative,"this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW"
negative,hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.
negative,"it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude."
negative,"rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum"
negative,"I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!"
positive,Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!
negative,"Yes, though they have not located the bag yet. It was a lovely flight outside of that."
positive,Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!
negative,"My wife has been on the phone several times for past 3 days, with no result."
negative,so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.
negative,"#unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know"
negative,#UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.
negative,"12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?"
negative,"so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?"
negative,"so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?"
neutral,This link in your tweet goes to someone's internal email -> http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts
negative,then why do you bother responding? Your customer service is THE WORST. Never using you guys again.
neutral,618 was flight out of Houston
negative,free hotel doesn't make up for such poor customer service and disregard
negative,it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.
negative,mechanical delay occurred in Houston earlier today re: their flight to ORD
neutral,"374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them."
positive,"Cc @DadBoner  #boldflavors “: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"""
negative,thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail
neutral,is there a referral program for the Milageplus explorer card?
negative,how else would I know it was denied?
neutral,obviously
negative,"You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited"
negative,Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice
negative,which now has maintenance issues with an undetermined amount of time until the mechanics even arrive
neutral,I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.
positive,"be  ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise"
negative,@annricord $856.81 the cost of one of the round trip tickets.
positive,Give Cyndi & Troy each a gold star.
positive,our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.
neutral,how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?
neutral,#UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today
negative,"I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?"
neutral,instead of Bourbon street how about #quiet #planes #SaveTheDiagonals
negative,3875 to Denver which we are supposed to be boarding right now but has yet to land
negative,I've been doing this for 15 years and I've never had this many issues with any other airline.
negative,haha that's fine. Still won't fly  ever again. Seems like you guys have more problems than anyone else.
negative,note: they are traveling w 2yr old. Unreal
negative,and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY
positive,and they were traveling as guests of a mileage plus member using that members miles. Great customer service.
negative,mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf
neutral,"captain ""we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)"
neutral,reinstating the kosher meals that were dropped shortly after the merger?
negative,"I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst."
neutral,is it possible to upfare to P a segment where I have a GPU waitlisted?
positive,"Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY"
negative,you already have vomit so you are halfway there
negative,is amazing how hard is to talk with customer service! !!
negative,"fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff"
negative,they held the flight for our group of nearly 20 people.
negative,you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver
neutral,I Want a Plane dad
negative,"time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United"
negative,"it was an international flight, and we didn't get our new eta until we were in the air."
positive,- I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!
negative,- thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !
negative,"Useless response. I need a functioning wheelchair, not a customer care form to fill out."
positive,"awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!"
neutral,"What does ""Cabin Functionality"" mean when I'm taking a customer satisfaction survey?"
negative,$55 cab ride to dfw from love got me my bag. Reimburse?
negative,@gg8929 Unbelievable hypocrisy!!
positive,thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job
positive,"amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere"
negative,"On top of this, a CSR went ahead and hung up on me after I called United to discuss this."
negative,now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...
negative,"thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain"
neutral,"Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson."
negative,The third wheelchair is broken! http://t.co/tvk0PyxQv5
positive,"She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!"
positive,ooh thanks!
negative,"my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55."
negative,very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable
negative,exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it
neutral,"We were told by United to ""carry over/carry back"" for the refund."
neutral,"no, I had to leave for work. Would have not been possible. So I would love to have this replaced now"
negative,I feel completely cheated . I read your commitment to customer service via website and def did not get service suggested there.
negative,"@annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket."
negative,if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff
negative,IT-problems with the link? #3thparty
negative,": I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5"
negative,Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me
negative,can I get some help changing a ticket.  40 minutes on hold and counting....
positive,thanks for all the help! Totally appreciate it and you made it super easy too
negative,was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup
negative,Your MileagePlus signup page is broken.
negative,$7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...
negative,FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.
negative,"so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67"
negative,: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun
negative,once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!
negative,can you not see the thread?
negative,poor old United: never seem to get the response right :)
negative,obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport
negative,also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.
neutral,does forelock guarantee the fare only or fare & seats?
positive,thanks! :)
negative,"Hypocrisy RT  @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP"
negative,I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL
negative, eventually.  You should approach bags like @AlaskaAir  they get it.
negative,What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?
negative,said they would give us a refund. 30 days Late Flightr NO refund.
negative,how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.
negative,we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.
negative,"if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!"
negative,"wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united."
negative,I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎
negative,@el_ingeniero don't check your baggage if you don't have to.  They will lose it!
negative,I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!
negative,well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus
negative,"how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!"
negative,You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?
negative, Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ
negative,"Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line."
negative,"Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks"
negative,if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?
negative,Classic
positive,Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!
positive,Thanks!
neutral,"Does the economy plus cabin also qualifies as a ""premium"" cabin?"
negative,flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?
negative,A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.
neutral,no thanks
neutral,"Yesterday, I'm sorted now."
negative,"thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united"
negative,If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.
negative,just tried to log in and was told e-mail log in not currently available
negative,@gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards
neutral,do you have an e-mail address I can write my account to? Might be less likely to disappear
negative,"so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?"
neutral,"877 from amsterdam to ewr, 02.27.2015, 737-300."
negative,stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail
negative,Appeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united
negative,No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.
negative,calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.
negative,They couldn't get me first class on any of their flights so I just rebooked myself.
neutral,but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids
negative,I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.
negative,Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(
positive,JT thanks for your help I’ll complete the form once we are back home
negative,"missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..."
neutral,@gg8929 Ladies and gents - United Airlines...
positive,You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)
neutral,Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?
neutral,"Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)"
negative,yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !
neutral,I believe you have to follow me in order for me send you a DM
negative,thanks! We would like an apology and a full refund. Please confirm when we will receive.
neutral,"Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com"
negative,But I got a bad exchange rate so want my money back. Please can you refund without penalty.
negative,"My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous."
negative,you're just using automated  responses and don't have the decency to actually care/respond
negative,JT the issue is with missed connections early gate closings and zero concern from customer service
negative,"here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!"
neutral,Can you explain how it rewards us elite Premiere 1K members?
neutral,for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/
neutral,I’m resending the confirmation code in a DM
negative,I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone
neutral,Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz
neutral,"The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?"
positive,thank you! I wish the lady in Little Rock had told me that in the morning when I asked her
negative,no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?
neutral,"do you think there Will problems at Newark, NJ on Saturday due to expected snow?"
neutral,Got it.  I am following the United page.
positive,"Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha"
negative,worst service ever 😈
negative,thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?
negative,can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice
negative,I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United
positive,holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks
negative,Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.
neutral, @MrAndyEp like 2 weeks after my flight!?!? Creative!
negative,Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...
negative,"sorry, I hate united. i won't get to see my family until Thursday"
positive,Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.
positive,"done just now, thanks."
neutral,Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.
negative,"Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck"
neutral,"No, I do not. I was only given a Flight Booking Problems reference number."
negative,All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?
negative,"thanks for the offer, but I finally made it to my destination, albeit hours Late Flight."
negative,Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.
neutral,can you send me another confirmation email?
negative,it would be super if you paid as much attention to actual fliers as you do to credit card holders.
negative,I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.
negative,"3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed."
negative,Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.
neutral,"sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant"
negative,"flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please."
positive,thank you! 😊
neutral,"take a lesson from  , they know how to treat customers!"
negative,plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible
negative,you'd learn if you listen to your customers...you do want you want... asks their customer what they want
negative,customer service 👎
negative,Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air
neutral,"Hi again, any updates here?"
neutral,Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl
negative,3359 which you finally Cancelled Flightled.
negative,. what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2
negative,thanks finally made it.. Missed meetings but what can I do now?
negative,Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened
negative,"Supposedly, they're out for delivery. I'll believe it when I see it."
negative,"Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)"
positive,Sure did! Only waited about 15min. Yay!
negative,"Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag."
positive,took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW
negative,probably wouldn't be doing it had someone returned my call or email. Case number 8273993
negative,"I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years."
positive,Is expiring the  offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG
negative,"no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation"
negative,i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet
negative,So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?
negative,you are really trying me today.
positive,looks like I'm settled in to where I'm going.  Thx.
neutral,flt 4567 has had two more updates in the last 3 minutes.
negative,no they were to busy taking to each other and I needed to get to an audition.
neutral,was never given one
negative,quick response offering assistance but lack of follow through - not really the service I was expecting
negative,Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!
negative,"flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta"
positive,"Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class."
negative,flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?
negative,bags are still in Houston since Friday and still have not been reimbursed the baggage fee.
negative,who can tell me where they are?
negative,"flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful."
negative,each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!
negative,flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on
negative,waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude
negative,I don't see how I need to spend an extra $100 bc of ur equipment failure.
negative,I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats
negative,its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!
negative,thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...
neutral,"No, not received any e-mails in either Inbox or junk/spam"
negative,- could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.
negative,"I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home."
negative, flight 441 on 2/4 was delayed over three hours because the pilot never showed up!
negative,I just need to get to RIC tonight. I've been in EWR for 24hrs now.
negative,which is why my next flights to Miami will be on another airline.
negative,It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail
negative,45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?
neutral,What is the policy behind changing passengers' seating assignments at the gate?
negative,with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept
negative,"she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke"
negative,"nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus."
negative,2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter
negative,1 refused boarding with Nexus. nexus confirmed she should not be refused
positive,"on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!"
negative,u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.
negative,yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!
positive,"doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time"
neutral,Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?
positive,stay warm - I will be passing through Chicago next week
negative,the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.
negative,@NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.
negative,giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay.  $7 meal voucher. Wow. Customer service!
neutral,"just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl"
negative,Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.
negative,1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?
positive,WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.
negative,Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!
neutral,Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site
negative,when is my plane coming?  Been delayed for almost 7 hours. No plane.
negative,Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.
positive,thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!
negative,my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh
negative,is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!
negative,Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home
negative,spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.
negative,costumer service sucks! Waiting for a week for a response
neutral,"Is there a way to get  a copy of Feb's edition of Hemisphere
magazine with out flying?"
negative,I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.
neutral,"I normally ask people to put on headphones...but not toddlers. Maybe planes should have a ""kid"" section (near the back) ;)"
negative,of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.
neutral,Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4
neutral,Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards
positive,Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ
neutral,thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!
negative,"I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?"
negative,"you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem"
neutral,Thx! Stand by! “: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”
neutral,"roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?"
negative,"dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?"
neutral,that's what I thought! Thanks for the clarification!
negative,feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!
neutral,"+ UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!"
positive,"@FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service"
negative,Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.
neutral,i need my confirmation number! Can you give it to me?
negative,"+ besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation."
negative,. we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.
positive,"no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies."""
positive,@jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!
positive,I appreciate the follow up.
negative,+ that's the gist of what the flight attendant told her.
negative,BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +
negative,"+what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +"
negative,No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.
negative,sat at airport for 5 hrs still sitting at gate..  Sigh
neutral,actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.
negative,Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!
negative,"'s first-class #cockup
http://t.co/oh7CFv7DHR"
neutral,all day travel. #swag #ijustwanttosleep
positive,Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.
neutral,Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15
negative,did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!
negative,"Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO"
negative,why am i mot getting my refund?
negative,. nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.
negative,didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...
negative,You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)
negative,THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...
negative,what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations
negative,"- Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE"
negative,last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies
negative,"Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless"
neutral,how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)
negative,. call my work and tell them it's your fault I'm Late Flight
positive,"New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj"
neutral,clicked on the link and got this? #confused http://t.co/xMAQcucWZl
negative,"is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on"
negative,i have items of sentimental value that I'm heartbroken are missing
neutral,even though technically after I land I will be silver?
negative,still waiting for a reply
negative,please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!
negative,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. "
negative,I tried 2 DM it would not go thru... not sure why
negative,", link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow."
negative,I like delays less than you because I'm the one on the plane. Connect me with a voucher
negative,"and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion"
negative,"the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait"
negative,yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.
negative,still waiting. Just hit one hour.
negative,although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook
negative,Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!
neutral,"I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep"
negative,Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!
negative,still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care
negative,your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.
negative,my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A
negative,my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.
positive,thank you so much completely made things right!
positive,love them! Always get the best deals!
neutral,can you follow me so I can send you the info?
negative,Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?
neutral,once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem
negative,poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit
positive,thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.
neutral,can you update me on the emergency landing in Jacksonville right now? #parentsonboard
neutral,I have been on hold for over 28 minutes  please help http://t.co/Fx9BIJlxAt
neutral,can y'all develop Ding for a chrome/Firefox browser extension? That would be swell
neutral,can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI
negative,Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting
positive, thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy
negative,can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through
neutral,did you know that suicide is the second leading cause of death among teens 10-24
positive,"never mind, I moved my flight to tomorrow. Thanks for the help!"
neutral,. she needs a wheelchair at the gate for sure. What options does she have?
positive,I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!
negative,"has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids.  never again."
neutral,Do you promise to not unfollow me? 😉
neutral,Just DMed you my confirmation number.
negative,oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤
positive,weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up
negative,belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree
neutral,"oh, is it only in Atlanta?"
negative,they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having
positive, I USED to always fly Southwest.
negative, got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.
negative,thx but I'll be expecting a credit for this leg.
neutral,"sure, please follow me so I can do so?"
negative," appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac"
neutral,sent!
negative,20 minutes on hold waiting is ridiculous......
negative,have u seen any of the messages the past hour ?
neutral,I'm following now
positive," THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!"
positive,Thanks so much!
positive,round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef
negative,went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
negative,I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!
positive,tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever
neutral,what is the status of the bag check area at FFL?
positive,@heavenlychc9 I'd at least enjoy a free cocktail...or two.
positive,I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY
negative,its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh
negative,your phone service sucks
neutral,"my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?"
positive,"""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY"
negative,are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...
negative,and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail
negative,oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane
negative,"trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?"
negative,My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?
negative,"Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!"
negative,great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing 
neutral,Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness
negative,"had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain"
negative,thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.
negative,I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.
negative,@SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.
neutral,I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?
neutral,You have to follow me back so that I can DM 
negative,"horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ"
neutral,3rd time flying southwest in two years. Have another trip back to mx on October.
negative,"yes, very much so! I was looking forward to using your airlines for future flights but never again."
negative,need to learn how to treat people with respect and just a little dignity. #FAIL
negative,"Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch"
neutral,done
negative,I think I get a faster response on Twitter than I do when I call...what's up with that?
neutral,Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.
negative,"then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal"
negative,"was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2"
positive,Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer
negative,nothing you can do to help us restore some barely-expired #RapidRewards points?
negative,Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.
negative,freezing in the plane
negative,where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are
negative,from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon
negative,flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us
negative,due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first
negative,u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable
negative,do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr
negative,"if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page"
negative,"your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?"
negative,SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.
negative,unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED
neutral,Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN
neutral,can you please make sense of the companion promo? How to we set it up?
neutral,unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2
neutral,live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!
negative,frustrating indeed especially when no one knows what the issue is....
negative, on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?
neutral,"That was Chantilly, Paris, France."
negative,and thx for not responding
negative,I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?
negative,Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze
negative,how come I'm not getting my points after I buy from the rapid reward shopping site?
neutral,hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue
neutral,and Carol Thrower are passengers. Fort Lauderdale airport.
negative,mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook
negative,my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30
negative,flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash
positive,Thanks! Sent a DM to you. Let me know if oyu need any additional information.
negative,"Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?"
positive,"strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers"
negative,"LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625"
negative,INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.
neutral,Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!
neutral,hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!
negative,"Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
negative,Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.
negative,NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......
neutral,Thank you!
neutral,traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers
positive,Customer Centricity is knowing people #ANAMarketers
negative,"I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice"
neutral,is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers
negative,": #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed"
positive,ok thank you  i hope  so too
negative,Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.
positive,"@intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines"
neutral,is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️
negative,"Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?"
negative,"Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?"
negative,": Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone."
neutral,An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC
positive,"is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper"
positive,thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
neutral,@PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?
positive,Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_
positive,has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI
negative,why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?
neutral,#stepup #makeitright re you best? Or just money hungry? #wewillsee
negative,"Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy"
negative,I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!
negative,25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees
neutral,"- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring."
neutral,"- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget..."
negative,would be great if I atleast was next to my husband who is flying in the same reservation
negative,why is customer relations still not open....in Texas?!
positive,Thank you for the tip!
negative,  I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky
positive,Thanks to your team for dealing with Flight 1700 to Houston.
positive,"bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!"
negative,"I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations."
neutral,I urgently need two receipts sent but CS is closed. Can you help?
neutral,sent
negative,Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.
negative,can you tell me why you Cancelled Flightled the flight vs delay
negative,my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!
neutral,^CB how do you know? 
negative,"no need, I know the status, you Cancelled Flightled instead of delaying the flight."
negative,weather where? And at what time Cancelled Flighted? No I can't because meeting was today.
neutral,the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB
positive,- We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable
negative,when and why was flight 4471 from MSP Cancelled Flighted this AM?
negative,I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.
neutral,I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed
positive,can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good
negative,i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes
negative,give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers
negative,it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong
negative,customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f
negative,three hour flight to Orlando and no wifi? Uncool. #firstworldproblems
positive,"loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG"
negative,I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me
negative,"customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear"
negative,"After multiple attempts, I was finally able to submit them Late Flight last night."
negative,"up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it."
neutral,it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.
negative,darn! I bought it on the wrong device! No way to switch I'm sure?
neutral,"quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip"
positive,cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6
neutral,"Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?"
negative,"hey remember that time you lost my husbands bags? I do. 

#filmjobnoequipment 
#nowarmclothes"
positive,Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS
positive,I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!
negative,you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment
negative,way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool
neutral,"you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks."
negative,wifi stays connected about the lifetime of a higgs boson
neutral,forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day
negative,When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?
negative,making me miss #TheBachelor right now #wah
neutral,Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation
positive,had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer
negative,we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel
positive,👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors
positive,The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!
neutral,should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2
positive,What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊
negative,won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy
neutral,reference #: 261093929756
negative,your welcome. It was the thoughts of nearly the entire plane.
neutral,Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.
positive,"in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D"
negative,has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked
negative,here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.
negative,Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!
negative,"disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT"
positive,great day in the air. http://t.co/YNc2ZUt4zz
positive,thanks!
positive,"Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1"
positive,/I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest
neutral,"See you in ATL! “: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”"
neutral,if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?
negative,"very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter."
neutral,will do - if you follow back I can DM that info
positive,"Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!"
negative,Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ
positive,crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking
positive,thankyou :))❤️
neutral,how much is ur wifi fam
neutral,@Imaginedragons I tried. 😔 It's okay
positive,happy to enter your sweepstakes again #nutsaboutsouthwest
positive,thanks for the great customer service today! 👍👌
neutral,is the vinyl part of the prize too?
positive,beyond ready
negative,"when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service"
neutral,Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68
neutral,No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ
positive,is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.
negative,Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin
positive,your flight attendants are really funny!! The sass is giving me life!!! 😂
negative,I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot
positive,following. Thank you.
negative,would someone please DM me the customer relations number. The website has only customer service.
negative,: This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it
negative,you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy
negative,hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed
negative,@TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?
positive,It's all good. Thanks!
positive,thank you :)
negative,NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
negative,"oh, ok!  all good!  looking forward to escaping the cold for a bit!  thanks!"
negative,wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...
neutral,I have a few questions about flying with my Maltese puppy. Can you DM me?
neutral,any word when the customer relations department will open back up?
neutral,can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! 😊
neutral, Just left there  Friday!
positive,oh no worries. Just have never seen that before until today. I mean…it is a great card 😀
positive,Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)
positive,Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!
positive,eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40
neutral,Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN & would really love to go
negative,hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable
negative,"can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights."
negative,stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!
positive,"2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome"
negative,been all up and down the area where the pic was taken and don't see any albums.
neutral,I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can
positive,thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.
negative,my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?
neutral,opened online applications for Fall 2015 intern positions throughout the company.  Apply via https://t.co/GmL7ot3IMH
neutral,honesty should always be the policy
positive,thanks for the quick response. Should I call daily it wait the 5 days.
neutral,I knew I was correct! http://t.co/9eueYxAwcv
neutral,"briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity"
neutral,any deals to orlando in April/may??
neutral,#magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ
neutral,New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P
negative,"prove it, Cuz the southwest people here don't even know why it's behind schedule."
positive,seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!
negative,u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/
negative,prove it
positive,Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!
positive,Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations
positive,"it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa"
negative,thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?
positive,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again ! http://t.co/ToPqmVqnJp
negative,The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.
neutral,no fare giving out clues.  In route now.
positive,telling my Fam in Vegas now. :)
neutral,How many tickets are left?
positive,thank you!
negative,- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7
negative,do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.
neutral,Why do you have to be 18 😭
negative,"ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury."
positive,"What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!"
neutral,Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...
positive,3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D
negative,"sent. looking for that functionality in your app, though. should be a one click action."
neutral,still there? I was posted up in Downtown waiting for y'all. On my way!
negative,"like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?"
neutral,are 5 people there?
positive,looks like Bellagio to me! Good luck people! See you at the show at Vinyl
neutral,"“: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW"
positive,Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons
positive,Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH
negative,how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?
neutral,"Dang, if only practice was an hour Late Flightr today..."
neutral,"that was supposed to say ""boo"" not book. booo."
neutral,#Vegas I was there 5 days ago. Miss the  Warm Weather
positive,Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises
negative,right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?
positive,really easy for locals to get down to the strip. book.
neutral,: grrrrrr I need a flight there first! Maybe for my bday next month...
positive,LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove
neutral,"is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it."
neutral, I sent a email to customer relations and I will be calling tomorrow.
neutral,how do get priority seating after you already paid for the flight
negative,"10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding"
neutral,Is it possible to add companion to only the 2nd leg of a trip?
positive,best airline 👌
positive,#netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!
negative, Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!
neutral, Northern California coast http://t.co/nm4VNNF8Kb
neutral,"hi guys, do you have a general enquires email address please? Thanks David."
neutral,watching planes do their thing https://t.co/iItoJhUIKH
positive,Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR
negative,Feeling very frustrated that I bought WIFI onboard and can't load an email.
neutral,continues to prove to be the best airlines 💪
positive,Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons
negative,why do you let one person board with early bird and save seats for entire party? #notcool #flight2149
neutral,thanks!!
positive,Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays
negative,but when do I get my gin & tonic !?!?
negative,is this a sick joke? #toyingwithouremotions
negative,", please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????"
negative,will continue to be my airline of choice.  -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!
positive,just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!
negative,"@fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel"
negative,"I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans"
negative,how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty
neutral,"done. Sorry, I thought I was already."
negative,"I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?"
positive, Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
negative,"Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice."
negative,"weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home.."
positive,Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
positive, Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!
positive,"Thanks, you guys are the best"
positive,I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.
neutral,if only you could control the weather in Las Vegas 😉
negative,pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?
neutral,could you please tell me if there is a way to add a RR# to a flight that already took place?
negative,hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip
positive,love the passbook update. Used it the day after it was released. Finally!! Thank you!
neutral,my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?
negative,"@HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow."
positive,A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!
negative,this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq
negative,"Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?"
positive,another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!
negative, your checkin is lame for business. Really last seat? I have broad shoulders haha
negative,yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.
negative,"Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable"
negative,why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition
negative,"delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy"
positive,Got help from a nice lady on the phone in Georgia.  Thank you!
negative,When will the flight resume? I don's see it in the open schedule. :/
neutral,"understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help"
positive,"Thanks for the quick reply!  I travel a lot...but not that much, lol."
negative,That does sound hopeful. It's a very thin device so I just hope the right person found it in time.
negative,My bag was not shown LUV did not make it to PHL with me.
negative,I regret not flying you this morning  doesn't support business travelers. #neverflyvirginforbusiness
positive,Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.
negative, how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?
neutral,"Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to ""listen to the intercom better""."
positive,nice touch on the passbook integration!
neutral,"easy fix, let the business select actually board 1st, then board the pre-boards..."
negative,a companion pass flyer to other airlines because it's being abused @ every airport...
negative,"it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing"
neutral,need assistance getting an extension on a flight that has expired.
positive,Awesome. Thanks! You guys rock!
negative,"Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?"
neutral,when can we expect customer service in Dallas to be available
negative,it eventually arrived. just seemed really slow. :)
negative,"My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed."
negative,i just recieved an email from your memphis station hopefully they have my bag.
negative,Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0
positive, thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.
negative,yep. 99.99999999% certain it was on that flight.
positive,they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood
positive,I would appreciate that.  Thank you.
negative,"I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?"
negative,"res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail"
neutral,Can my wife's RR points be transferred to my RR account?
negative,my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.
negative,"I did, but no one can find the bag and we need everything in it in the next two hours."
negative,Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2
positive,Glad to know I'll be flying the luv airline tomorrow ;)
negative,yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.
negative,I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
negative,Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!
negative,I did. Still haven't heard a thing.
positive,thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!
positive,"open seating is like an open marriage, there's so much love for strangers!"
negative,I hope this isn't a real life scene out of the movie 'Flight' .....
neutral,: thanks.are flights operating now or Cancelled Flightled?
neutral,we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?
negative,@LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040
positive,"@matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!"
positive,@coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1
neutral,: Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio
neutral,We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)
neutral,"unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk"
neutral,to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek
neutral,to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek
neutral,to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek
neutral,to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek
neutral,to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek
negative,"Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|"
neutral,"@ClinicPolly 
Thank you-- I may have already responded but was 8UXZJ2"
negative,I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon
positive,Thanks! Confirmation number just DMed. Appreciate any help!
negative,on hold for 15+ min...no estimated answer time. Any help here?
negative,I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying
negative,What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.
neutral,Can you equip a 737 with flamethrowers and a snow plow?
neutral,"unveils 4 new routes, including  2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday"
negative,flight 1028 no delayed 1.5 hours.  Another week another delayed flight
neutral,thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.
neutral,didn't realize no clothes until at hotel - suggestions?
neutral,may want to direct that to the people at @FurryFiesta tok
negative,bag in possession but no clothes in bag??
negative,", you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB"
negative,"Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back"
neutral,is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?
negative,pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢
negative,what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward
neutral,Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime
negative,does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?
negative,customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
negative,"@nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out."
negative,loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.
neutral,"
How do I get a companion pass??? Thanks,  Lin S"
positive, Just sent DM. Thanks for your attentiveness to this matter.
negative,how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.
negative,"#1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own."
neutral,"kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?"
neutral,Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw
negative,almost at the gate for 1156 to SF. Please wait 60 more seconds.
negative,"RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, ""well, that system is about dead."" She didn't understand"
negative,All flights are booked . They are saying I have to wait until tomorrow.
neutral,arrangements to reimburse me for the rental I had to get?
positive,Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue
negative,Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy
positive,  Thanks
negative,"my bag was lost, and according to the rep they don't even know where it is, Please help."
positive,have sent you a DM with the details. Thanks!
positive,thank you for the confirmation. Maybe people on my flight have directional dislexia.
neutral,"got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?"
negative,- really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC
neutral,Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy
negative,"thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!"
neutral,  Are flights going into Dallas this morning?   Thanks
negative,you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet
neutral,had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1
neutral,"#DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw"
positive,you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons
positive,yes I was everything worked out great
positive,show me some love and a companion flight~please and thank you!
negative,"Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail"
positive,loved it!
negative,needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson
neutral,"I am in, let's do this!"
negative,You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)
positive,you're my early frontrunner for best airline! #oscars2016
neutral,",  kudos to your rep ""Patricia"" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy"
negative,flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx
neutral,"Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?"
negative,"you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night."
negative,@jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking
negative,broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.
negative,is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪
negative,nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.
negative,luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.
positive,. Thx for the follow up. Just sent DM
negative,now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted
positive,TY for your consideration!
negative,apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.
negative,what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.
negative,"It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!"
positive,"crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight"
negative,is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest
negative,"  A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040"
negative,would really like my baggage from yesterday. Employees at Akron giving me a tough time.
positive,thanks! Very excited to see it :D
negative,". glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service"
negative,waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕
neutral,"yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow"
positive,Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice
negative,me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?
neutral,I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?
neutral,may I have my Companion pass please.
positive,"kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done"
negative,"thank you : 8UXZJ2
Paid for early bird and sat in back"
positive,All good... beers and #oscars2015 ar #DIA
neutral,"yes, please #companionpass"
negative,@fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.
positive,luv my companion pass!
neutral,Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.
negative,it's ok I was supposed to be in California 5hrs ago
negative,"I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?"
negative,A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.
neutral,Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy
negative,"I understand. But it's consistent, and been consistent for years. It's known around the country."
positive,thank you!!
negative,been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.
negative,i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.
neutral,how do I get a companion pass
neutral,especially if it's your mom! #IChangedYourDiaper
neutral,@MegElizabeth631 how you like the #redcarpet treatment
negative,"For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?"
neutral,I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??
negative,Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
negative,Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.
negative,after an hour and a half then it came back damaged. Not happy 😣
neutral,how long does it take for my Rapid Rewards points to be credited to my account?
negative,why does the customer service have rather inconsistent information
positive,we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.
negative,but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.
negative,no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!
negative,"first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan."
negative,very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.
positive,it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!
negative,please start flying to Huntsville so I never have to fly American Airlines again
neutral,Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q
negative,"no you are not, you just care about mighty dollar."
neutral,I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd
neutral, how do you get one?
neutral,retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!
positive,"beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI"
positive,Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome
negative,"But expect no help from -> <-.  Our flt was canx at the last minute for ""weather.""  We flew home on weatherless ."
neutral,want go from New Orleans houston see my dad at md anderson can you help me out
positive,yes please
positive,I changed my flight through St. Louis. Thanks for the reply though!
neutral,flying by myself is getting old
negative,really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN
positive,Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!
negative,"Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
negative,WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire
neutral,yes please.my son lives in NJ.
neutral,companion pass please!
positive,constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK
negative,"everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!"
negative,staff was overall awful through multiple airports would have switched airlines if another flight was available
positive,lol I already am ! I am a card member as well too lol i enjoy flying with you Guys
positive,.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.
neutral,". Well, we all need something to aim for."
positive,YES please....How do we get that companion pass?
negative,on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.
neutral,gimme
neutral,flights still going to DAL?
negative,You've inspired me to start my own airline to combat your weak ass airline. sick of this shit
neutral,is service to Aruba being permanently discontinued in August?
positive,yes please!
positive,I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg
positive,I (heart) my CP status. Sure would be nice to have though.
positive,#RedCarpet Southwest Companion Pass would be great!
neutral,I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬
positive,I want one!
negative,everyones flights who were Cancelled Flightled today DESERVE 1
positive,“: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”
positive,sign me up!
neutral,I would love a +1 #RedCarpet  treatment
neutral,how do I get my companion pass?
neutral,Tell me the secrets to flying high #RedCarpet
positive,That would be brighter than all the stars combined on the red carpet tonight!
negative,How about auto check in for CP holders? Come on.
positive,got mine!  Just in time for the wife and my 15th anniversary!
positive,I love my Companion Pass (qualified 4th year).  #HollyMais
neutral,where is mines?
positive,I continue to be amazed by the amazing customer service.  Thank you SWA!
neutral,...and how does one obtain this companion pass?
positive,"Yes, please."
neutral,https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O
positive,sign me up!
positive,just got mine..now where to go??
negative,wifi is the worst $8 investment I have ever made.
neutral,Can I get any help with Cancelled Flighting my flight reservation?
negative,sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting
neutral,I have followed you. Awaiting your DM.
neutral,"-U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets"
negative,couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.
negative,Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous
negative,"should get their shit together before they owe my $2,000 for my bag."
negative,I requested my boarding pass to be texted to me but I still haven't received it.
negative,I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.
negative,I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!
negative,I'm a huge fan and give y'all too much business...so please fix the damn wifi!
neutral,got it.  Next time I will know about paying extra to make the A Line.
negative," we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??"
neutral,Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo
positive,thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group
positive,Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)
positive,Thanks.
neutral,still planing on flights into Dal? We are trying to fly in tomorrow from lax
negative,now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday
positive,has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8
positive,Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍
neutral,My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!
negative,Two delayed flights in a row. Neither one of them explained
negative,been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2
negative,you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs
positive,Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!
neutral,"Traveling with a 13 year old Thursday. He does not need an ID, correct?"
neutral,How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.
negative,Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.
negative,your wifi is angering me with its slowness
positive,thank you!
negative,we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z
positive,"I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! 😄"
negative,"Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..."
negative,"promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?"
negative,just sent it
negative,if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue
neutral,your hold music sounds like it's from Super Mario Bros for gameboy color
positive,props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏
negative,baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler
negative,most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!
negative,"extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!"
negative,I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!
negative,"your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!"
negative,"worst air line ever, you have no compassion of the handicapped"
neutral,when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!
negative,you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!
neutral,done
neutral,currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC
neutral,check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz
positive,ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.
negative,my golf bag was broken on the flight I just took. What's the process for damage reimbursement?
negative,ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed
positive, Mad love http://t.co/4ojrSDWPkK NYC-
negative,- thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again
negative,I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney
positive,My Fav!!!!
negative,our flight is delayed till tomorrow curse the weather
negative,now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁
neutral, Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.
positive,- just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.
neutral,@TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB
negative,"BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy"""
neutral,is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz
neutral, I heard a rumor flight 898 was Cancelled Flightled.  Is this true?
positive,is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter
positive,Just watched crew on flight 380 help elderly lady off plane...#firstclass
negative,it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)
negative,wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX->DAL
negative,thanks for the response - flight time has passed - rebooked now
negative,"<3 <3 RT ! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!"
positive,you guys rule. I will DM you. <3 Thank you.
positive,good to be back. See you all again in several weeks.
negative,Boooo!!!!!!   Don't be like the other airlines!!  http://t.co/WHAGPknnLF
positive,"stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!"
negative,FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!
neutral,how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?
negative,. thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(
negative,could I get a phone call from a customer service rep to get the issue resolved?
positive,think you have great people working for you.
positive,Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport
negative,here's a first..both pilot and first officer in galley during flight...
neutral,-- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather
negative,Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.
neutral,my flight continues through to Vegas after my stop. Don't be upset if a stowaway.
negative,waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew
negative,   Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.
neutral,safety back in Dallas!
negative,No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss
positive,you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋
neutral,"BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03"
negative,"As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove"
negative,"- neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O"
negative,"- our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI"
negative,"Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali"
negative,What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali
neutral,"check the head of the plane, there has been dynamite placed onto it"
negative,Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying
neutral,For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal
negative,we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes
neutral,yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI
negative,"I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?"
neutral,Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?
neutral,"if I am a rapid awards member, does my points apply after I have taken my round trip?"
positive,"was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. 
#onechildfourbags"
negative,I have never had such awful customer service and conflicting service. Outrageous.
positive,"

Just realized I had the wrong departure date. Thanks for making changes easy!"
neutral,"Also, will Southwest have any other specials like the one they are running now?"
positive,last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.
neutral,will the Daytona 500 be available on free TV?
neutral,flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!
negative,no I wasn't. After over an hour was too frustrated and had to hang up.
negative,"Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE."
negative,fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.
positive,I will say that your customer service has consistently been the very best!!!
positive,@AARP #tfw1 Appreciate the tweet back - It was unexpected.
neutral,need to Cancelled Flight a few more can you please check DM
negative,"@AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL"
positive,"Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!"
neutral,when are you starting routes to #Hawaii and #Canada?
neutral,flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!
negative,I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.
negative,#tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep
positive,@AmericanAir y'all are better then 
negative,"no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?"
positive,Make the world a better place: Visit an elderly relative.
neutral,What is the best credit card to use/open to get miles with y'all?
negative,some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx
negative,grouchy about this flight 636 #complimentarybeveragesneeded
negative,plane switch on 636 meant A= back of plane #disappointed
negative,you have let me down! #oversold #earlybirdmeansnothing
negative,while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..
neutral,can you follow for quick DM?
neutral,can you help
negative,looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info
negative,"#CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?"""
negative,I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!
negative,no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
neutral,CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing
neutral,i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am
neutral,you have open seats on flight 4001 pvd to MCO @ 1215pm today?
negative,you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP
negative,2 hours on hold for customer service never us SW again
positive,FINALLY!  A Passbook option for the SWA App. Thank you!!!!!
neutral,my sister&brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?
positive,I've DM'd you. Thanks!
positive,"Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ"
neutral,"I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?"
neutral,Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.
negative,stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help
negative,do you ever reinstate Cancelled Flighted flights?
positive,great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.
negative,I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent
negative,#flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?
positive,Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt
negative,want to pick up a customer from @SpiritAirlines sign me up 🙌😏
negative, Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks
neutral,what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons
negative,"I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv"
negative,"""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua"
negative,"""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."""
positive,Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!
negative,want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?
negative,Cancelled Flightled flights and asshole phone support. #worstairline
negative,flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?
negative,been on hold for 1.5 hrs. What's up?
neutral,flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!
negative,we are having a real issue trying to get thru to you.  On hold for 2 hours & got disconnected!  Please help!
negative,now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL
neutral,"better travel photos:
My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M:
http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF"
negative,what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help
negative,"that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination."
positive,Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!
negative,yall have me sleeping in the airport until 4pm tomorrow! thanks
negative,I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW
negative,#fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious
positive,Southwest Airline is THE way to go!
negative,been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!
negative,"Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx"
negative,I was on hold for over 2 hours and my call got disconnected. Thanks a lot.
negative,everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.
negative,Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.
negative,"Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you."
negative,weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated
positive,thanks for getting me home from Denver tonight despite the snow!
negative,u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?
negative,"- wow! 100 minutes on hold, so far. Now phone is dying..."
neutral,are you hiring for flight attendants right now
positive,never lets me down!!!
negative,on hold now for 1 Hour 25 mins Whats the holdup
negative,been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!
positive,DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟
positive,The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!
negative,"How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits..."
negative,been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help
neutral,can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️
negative,"flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight"
negative," Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again."
negative,been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???
positive,"Thanks for helping out! Class act, all the way... see you in the air!"
negative,"flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund"
negative,"Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away."
negative,On hold with airline 45 min and counting. Service is terrible!
negative,On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?
negative,why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous
neutral,I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p
negative,"you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done"
negative,my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?
negative,your phone lines suck. I have a dilemma.
negative,a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.
negative,i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.
negative,"You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it"
negative, no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.
negative,Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways
positive,Kudos for adding #Passbook to your app! I LOVE IT!
positive,male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him
negative,why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?
negative,you have no baggage tracking system?
positive,Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF
negative,still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.
negative,"coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!"
negative,finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme
neutral,I am just wondering when are you going to open up fares for November?
neutral,20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.
negative,crazy how every airline flew out to the northeast tonight except you
negative,"50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail"
positive,I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise
negative,I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!
negative,9 hours at this airport and you can't move a bag from one plane to another! #furious
neutral,How do I retroactively add previous flights/miles/points to current rapid rewards balance?
neutral,sending now via dm
positive,Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.
positive,just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?
neutral,quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?
negative,How many trees have to die before you stop trying to sell us a credit  card? #OptOut http://t.co/CXrZhcdTVz
negative,bags fly free..just not to where you're going.
negative,2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!
negative,"Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited"
positive,I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA
negative,Am I flying on Spirit air?
negative,"9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable."
positive,"@TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh."
negative,baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on
neutral,Just sent DM with confirmation number and passenger name on SWA 3104 MCO->CMH
negative,Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?
negative,@PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.
negative,you are the worst airline. Congrats!!
neutral,"Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon"
positive,I'll do that. Can't DM until you follow me. Thanks!
negative,now our pilots timed out...#getmeoutofhere
positive,Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ
negative,my rating for Southwest -9 on s scale of 1 to 10
negative,we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP
positive,Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!
negative,please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#
negative,can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.
negative,"went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!"
negative,wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱
negative,yep after two hours and thirty minutes
negative,hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun
negative,.  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞
negative,My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high
negative,I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.
negative,I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer
negative,how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam
negative,Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.
neutral,The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM
negative,had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.
positive,Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.
negative,please refund my ticket. What a terrible experience. #southwestfail
positive,"three cheers to your Denver staff. Don't know if we 
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy"
negative,Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call
negative,lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love
negative,breaking my heart at BWI 9 hrs @business
negative,"Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me."
negative," also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?"
negative,3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?
negative,I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(
positive,Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter
negative,well I'm not sure what there is you can do.  The bad experience had already been had
neutral,"is now recruiting for Fall 15, Spring 16 Internships. 
2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas"
negative,There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
negative,"AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame"
positive,replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire
negative, reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.
negative,okay I understand a delay one way. But both ways? C'mon #annoyed #flights
positive,i hope i can be apart of the team with this job opening!
negative,yes. Hung up and called a different number.
negative,Flight 2646.  Four hours in the plane on the ground at BWI.
neutral,How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro
negative,"- Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx"
negative,Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.
neutral,i like to see if i can change flight plz help thx
negative,are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.
negative,you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet  is flying on time to both. WTH??
negative,why are you literally the worst?
negative,why can't i reschedule my flight online?
negative,"change your hold music, going on hour 3 and i'm about to loose it"
negative,please please please answer the phone. . .
negative,did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying
negative,- holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going 
negative,"I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎"
negative,the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown
negative,"you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229"
negative,"I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?"
positive,"I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!"
neutral,but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes
negative,I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.
negative,can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint
negative,IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?
neutral,"hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!"
negative,not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.
negative,officially on hold for 2 hours!
negative,not letting me DM. # is FSZ4YO
negative,flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with
negative,we were rebooked on the 5:05 out of MDW.  Some drink coupons could help!
negative,"Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF"
neutral,"I know where that is! Alas I live far, far away now. #Books"
negative,flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.
negative,could you add me to that list? Been on hold for an hour 15
negative,My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????
negative,has the absolute worst customer service when trying to reach them by phone.
negative,on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?
negative,"coming up on 2hrs on, still haven't spoken to a rep"
negative,My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?
negative,flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?
negative,is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages
negative,Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me
negative,", sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.."
negative,". Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive"
negative,don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife
negative,2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond
negative,#3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it
negative,hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!
positive,I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons
negative,3 flights Cancelled Flightled today. Now we have been on hold for over an hour!
negative,"really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA."
negative,"@CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???"
positive,"THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW"
neutral,"hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!"
negative,any particular reason it's 20+ minutes and counting to speak to a human being?
negative,"standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP"
neutral,and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.
negative,is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!
negative,"sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours"
positive,"Sent your way, thanks for the help."
neutral,Any chance there's a few seats open from DEN to DAL this afternoon?
negative,the wait for the bags is longer than the actual flight.
negative,"Sure was,  with @Delta  looks like I'll make my birthday celebration after all."
negative,  Where the heck are the bags for Chicago 408. It has been an hour
neutral,"departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http://t.co/2IR7ynMBdU"
neutral,"can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?
I will call to confirm Monday for refund"
negative,no. Told to call cust service on monday
negative,why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.
neutral,I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?
negative,fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.
negative,been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!
negative,y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!
neutral,microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢
negative,my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.
neutral,could u put one here in Baltimore? http://t.co/vLCI2KV1IP
negative,"very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight"
positive,y'all are fast we already have our 5 winners! Congrats!!
neutral,have five people shown up yet
positive,Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer
neutral,fortunately didn't have to. The flight took off on time.
negative, placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?
neutral,no thanks
negative,I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr
positive,That's an awesome library.
negative,", answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service."
negative,horrible flight!
neutral,"flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb"
negative,@ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek
neutral,Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.
neutral,Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?
negative,How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.
negative,"Been on hold over 90 minutes. You can fly, but not answer the phone?"
positive,thanks so much just had to make a Cancelled Flightlation! I've sent u the info.
neutral,thanks. What's your opinion on chances of getting in okay tomorrow?
negative,"I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot."
negative,you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now
negative,Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!
negative,can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help
neutral,flying back to Denver tomorrow. Should I rebook?
negative,flight just Cancelled Flighted. Can you help me rebook?
neutral,can you follow me so I can send the DM?
neutral,I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?
neutral,follow for a DM please. Need to confirm a Cancelled Flighted reservation
negative,"He is going to file a formal complaint, this should have never happened. Please direct us to the right department."
negative,I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour
negative,have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs
negative,😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5
negative,hire more customer service agents. And hour and a half is too long to hold
positive,DM sent. Thanks for the help!
negative,", been on hold for an over an hour now - when can we expect some customer service? #disappointed"
negative,"I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!"
positive,@bgr1061 luv SWA myself and my employees use you always!!
negative,What do you call that??!!
neutral,now flight is book and I have to fly standby if they will allow me to check in before the flight takes off
negative,My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.
negative, the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry
neutral,can you follow and we'll proceed?
negative,"because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it"
negative,Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there
neutral,"there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?"
negative,My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.
negative,thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!
negative,2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?
negative,I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL
negative,"I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..."
negative,is really gonna hear my mouth about this bag situation.
negative,you guys need better communication to your customers. This is rude and unprofessional.
negative,I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.
neutral,any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢
negative,. received an error online and have been on hold for over 1.5 hours. Completely unacceptable.
neutral,FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA
positive,is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday
positive,Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv
neutral,k thanks :)
negative, when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?
neutral,when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons
neutral,it's never too Late Flight to do the right thing
negative,same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.
negative,trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.
neutral,I DM'd you
negative,trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5
negative,You guys are just being disrespectful at this point... learned my lesson about this airline
negative,been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?
negative,Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.
neutral,greetings
positive,Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU
negative,"On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!"
negative,I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez
negative,LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.
negative,been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice
negative,"are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour."
negative,- you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A
negative,We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.
positive,"flight 3970, bna-rdu had the most excellent crew today"
negative,- I called  and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands
positive,Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a
negative,I'm stuck in Fort Lauderdale.
negative,"2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?"
negative,I thought you guys were the best airline...I've been on hold for an hour!
positive,@SouthwestOliver that's a great FA right there.
positive,DM sent.  Thank you.
negative,Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement
negative,"can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood"
negative,"Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?"
negative,"VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold"
neutral,@cspkcats let us know if we can help
neutral,would love Tix for Velour show-entered every contest and still haven't won :(
negative,On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!
positive, @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY
positive,finally through thx
negative,this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.
negative,- Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated
negative,"I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?"
negative,Can't DM you because you don't follow me.
negative,Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?
negative,- been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!
positive,hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight
negative,is anyone answering phones to rebook Cancelled Flightled flights?
positive,your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.
negative,"customer svc worse than the #WinterWeather !  Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx"
positive,flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv
negative,I will never choose @USAirways over you again! #getmeoffthisbird
positive,had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches
negative,been on hold now for 1 hour 20 minutes with cust service. Can you help?
negative,too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany
negative,"where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago."
positive,Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV
negative,"- I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?"
negative,answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.
negative,on hold for over an hour twice?  Terrible.
negative,my flight is Cancelled Flightled due to weather. What next ?
negative,crazy hold times today. Over an hour now. Help?
negative, been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls?   #BNA
negative,- STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice
neutral,How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.
negative,been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA
negative,Been on hold for over an hour - any chance someone can help me on here?
negative,so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR
neutral,Show Jacksonville some 💝too!  We want #3ticketsforJax!
negative,Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201
neutral,Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals
positive,so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏
positive,"Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!"
negative,"my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty"
negative,I've been on hold for 2 hours!  When will you answer??
negative,- i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?
negative,thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.
negative,"Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones."
neutral,Can I book a flight on my own and get reimbursed by you?
negative,", I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?"
negative,been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.
negative,been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!
neutral,Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL
positive,great flight! And great view! http://t.co/auFM4xdaj2
negative,Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.
negative,40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb
neutral,Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH
negative, at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous
negative,so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?
negative,Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService
negative,I'm going to need you to answer your phones. Being on hold for an hour isn't okay.
negative,almost an hour on hold for swa is inexcusable #hiremorepeople
positive,is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)
negative,Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!
negative,"Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice"
negative,"how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook"
positive,loving the boarding to go to Chicago #KeepItMovin'
neutral,flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ
negative,jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.
negative,apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love
negative,On hold for two hours and it timed-out on me. Great system you got there.
negative,rocks - @AmericanAir horror
negative,Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...
negative,There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT
neutral,@Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw
negative,"app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2"
negative,I need your help but no one will pick up the phone.
negative,Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...
neutral,we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG
negative,were you handing out tickets while I was sleep ?
neutral,DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book?  Fly to DCA at 8:10
positive,had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks
negative,"why did I not receive drink coupons with 65,000 points? But all my friends did?"
neutral,absolutely required? Are the flights going to be 100% Cancelled Flighted?
neutral,I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling
neutral,Do you have childrens rates for flights?
negative,how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱
negative,I lost my luggage. My birthday wish is to find my luggage.
neutral," If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh"
neutral,at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc
neutral,"Hey there, can you follow us so we can DM you a question :) 😁"
negative,got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!
negative,Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415
negative,Grand total from landing to getting bag: one hour. That's very sad.
negative,Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.
positive,Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.
negative,"Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool."
positive,Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!
negative,Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi
neutral,Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO
neutral,- did SWA send out customer surveys to earn $100 toward flights? Is this legit?
neutral,@TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad
neutral,Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!
negative,"wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!"
negative,"sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city."
negative,"cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies"""
neutral,it was 3472
negative,flight to San Diego is delayed per usual.. take me home!
neutral,how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.
positive,"@FortuneMagazine 
great news."
positive,is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!
neutral,"my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?"
negative,every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?
negative,I have a voucher w swa that expires 4/10. An extension would be a lot of luv
positive,Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.
negative,"not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service."
negative,"Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow."
positive,All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH
positive,thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6
neutral,booked the 8th.... Save me an emergency exit... Gotta stretch out
negative,I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?
positive,"@JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert."
positive,"Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍"
negative,Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt
neutral,"I think that flight was supposed to go to Houston as well, in case someone could check that?"
negative,"- stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers."
positive,you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks
positive,first time flying with you. You've definitely won me over!
negative,we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy
positive,rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  < my child was inspired.  Thank you.
positive,LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.
positive,thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!
positive,great flight got us back on time!  Thanks
neutral,-17mph winds and would do anything to be in Florida right now.. help a sister out!!
neutral,@SwagglikeBean take me here
neutral,"my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons"
positive,"thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA"
positive,"not frustrated, just an idea! Great crew. Thanks! #happycustomer"
neutral,no her lunch was over by the time she got her call answered
negative,my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!
negative,well my mom called earlier and you guys had her on hold for close to an hour
negative,there's an hour wait here for reFlight Booking Problems in line at Omaha.
negative,it says I can't because my flight is in progress.
negative,can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6
negative,alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.
negative,is that the same reliable system couldn't find my info and then said it refund my credit card ?
negative,"14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem."
positive,"we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz."
negative,I am absolutely sick of 300s and no wifi!
negative,when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!
positive,"Ahah😃💕🎵 That is why
I love SW✈❗(^^)❤"
neutral,is the contest over for Destination Dragons? I want to try to do everything I can to go.
positive,you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service
neutral,So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.
neutral, traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight
negative,@dultch97 kid just wants fucking money #scumbag
positive,I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING
neutral,just do it that easy
positive,I'll have to drop by next time I visit!
positive,@SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome
positive,Great trip on 2672 yesterday - outstanding flight attendants
neutral,how can customers get in touch with you internationally from Mexico for lost baggage
neutral,"$192 rndtrp 4/30-5/5 ""@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight"""
positive,I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)
negative,@dultch97 that's horse radish 😤🐴
negative,thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now 😢
positive,Thank you!
positive,thank you. See u next wednesday in FLL. Save me some peanuts
neutral,   How's life @ the NOC?
neutral,I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate
neutral,Are there any current promotions/codes for Nashville-Denver? Thank you!
neutral,#promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel
positive,so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️
positive,I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN
negative,here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it
neutral,OMG OMG OMG !!! I JUST DID!!
negative,@JulGood1 she was traveling with me the one that got miscommunicated with
negative,"WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!"
neutral,tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.
neutral,do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs.
neutral,I would be eternally grateful for tickets to the Vegas show ( ͡° ͜ʖ ͡°) God bless
negative,baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???
negative,http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.
neutral,PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!
neutral,I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°)
neutral,I am committed okay please hook me up for #DestinationDragons
negative,I would die if I got tickets to #DestinationDragons and you would be invited to my funeral
negative,= easy and pleasant.  = difficult and stressful. Learned my lesson.
neutral,I would sell my nonexistent soul to go see #DestinationDragons
neutral,@TheEllenShow @Imaginedragons this job interferes w/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!
positive,got it taken care of! thank you <3
negative,not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho
neutral,has posted flight schedule covering the date range of @_defcon_ 23
negative,Late Flightly you've always been Late Flight! Please get back to the old #SWA!!
negative,"Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!"
negative,are you guys alive? i've been on hold for 25 minutes and counting.....
negative,Gary Kelly should be ashamed of himself running a corporation in this way
negative,you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware
negative,not if its travel Credit you used to buy and it expires on the day you find a lower rate
positive,please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW
neutral,LACMA on Fairfax.
negative,just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out
negative,I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.
positive,THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme
positive,so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi
neutral,aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home
negative,heyo! What is causing flight 1836 ewr to hou to be delayed?
neutral,when will you have flight from DAL to PVD?
negative,"Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded."
negative,Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17
neutral,any spare tickets for Vegas? Would be forever grateful! #DestinationDragons
neutral,@TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons
positive,THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3
neutral,any chance they will change this to include Northeast airports?  JetBlue has.
negative,I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons
negative, after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up
neutral,please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh
positive,rules.
negative,no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons
neutral,"I saw ppl were winning tickets still, how do we win some?"
negative,okaaaaay UGH IM 8 MIN AWAY
neutral,go @franks105 go!
neutral,please please please http://t.co/xiJiFYmvqP
negative,"Yes, but I like need my luggage before tomorrow morning"
neutral,5 min away!
negative,"doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa"
positive,"  Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH"
negative,needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0
neutral,8 mins!!! http://t.co/bbZiJWFDL3
neutral, is there a route to flight from Mexico City to Chicago midway using your services?
positive,Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.
neutral,how many are left?!
negative,SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways
positive,", thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J"
negative,thanks for losing my luggage
negative,what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one
neutral,I'm on the 110 lol has anyone arrived yet??
neutral,"left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?"
neutral,how many left?! I'm 15 min wway
negative,well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed
neutral,I cannot DM you as you do not follow me.
negative,and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa
negative,it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.
neutral,I'm 30 mins out WAIT FOR ME😭😭😭
neutral,get me on flight 4146 to denver and I'll be more than happy !!!!!
neutral,will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty
negative, over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb
neutral,can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!
neutral,IM NOT THO 😭😭💔💔💔💔💔💔💔
negative,so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?
positive,thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎
positive,oh I see what you did there! Thanks for supporting #PadresST.
positive,yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons
positive,beautiful day in Seattle! http://t.co/iqu0PPVq2S
positive,This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE
positive,@SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks
negative,No thanks. After those 25+ minutes someone did eventually help us and took care of it.
negative,"Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems."
negative,one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?
neutral, when is the next flight with free cocktails ?
negative,Includes @KCIAirport “: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”
neutral,"okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?"
negative,yes but not with out an attitude and nasty comment
positive,"you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange"
neutral,"I have a credit that expires a month before my flight, is there any possible way I can have that extended?"
negative,"4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney"
neutral,I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx
negative,"#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on..."
neutral,How can I refer a friend for the Southwest Credit card for points?
neutral,I have the DM from @SouthwestVerity if needed
neutral,"hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?"
neutral, I am following you now.
neutral, I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com
positive,"Thank you for your help, Shannon! Great customer service, ."
negative,"2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)"
negative,again another ride SW employee that printed out boarding passes. Deficiency in training obviously
positive,Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa
negative,Apparently mechanics had to be flown in to fix some planes...not the most assuring sign
positive, Please Help. We really want to fly with you. #guessweflyingdelta
neutral,how oh how do we get tickets! ?!
neutral,"now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http://t.co/XxSaomBdGS"
positive,thank you! DMing now.
negative,did you Cancelled Flight ALL flights into BNA today??? #needtogethome
negative,huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?
negative,flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help ?
negative,"Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140"
negative,"understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off."
neutral,"So that's what happens when your power level goes over 9,000... feet in the air."
neutral,'s CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5
neutral,'s CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ
negative,Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown
positive,SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M
neutral,. I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.
neutral,will do. Thank you.
neutral,"If there are any Imagine Dragons tickets left for tomorrow at 
@VelourLive here in Utah I would love to go I am available! :)"
neutral,so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?
negative,"No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience"
negative,will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u
negative,Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.
negative,Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human
negative,delay is understandable but look at the time of the the flight and boarding time. Weird!
neutral, I will dm you now
positive,already booked my tickets for August 20th-30th!  Can't wait for my vacation!
negative,very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing
neutral,is that @MurraySawChuck
neutral,Maybe it is just a machine...
negative,"so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model."
negative,you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation
negative,"y airline I fly with, but haven't seen anything like this yet!"
positive,that's awesome! Love flying SWA!
positive,That guy was the flight attendant on my last flight… he was hilarious! ☺
positive,thanks for the info and the quick response!
positive,shhhh i don't want something else to steal our deal😉
negative,Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice
neutral,how do I go on the scavenger hunt if I'm in Boston?
neutral,Hi there. We’re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx
positive,Deborah helped me💁
positive,give this guy a raise....great start to flight from AZ to MKE..
negative,- 800 is not int'l friendly
neutral,"ha, ha not a make or break for me either way!"
negative,4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight
negative,can you answer the phone so I can change my flight plans. Srsly.
negative,you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler
neutral,I would.
negative,"if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey"
neutral,can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7
neutral,sent
negative,what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?
neutral,what number can we use to all from outside the US? Thx
negative,how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em
neutral,Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon
positive,oh my gosh! Going to dm you now! Thank you!
positive,THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG
negative,If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.
negative,"couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out."
neutral,I DMed you :)
neutral,When is the last chance to win #DestinationDragon ???
negative,make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.
neutral, I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529
neutral,@geekstiel Do you know when the last chance is?
neutral,@Vindictive_tK Larry David works for southwest?
neutral, flying Southwest for the first time to LGA with a layover in Atlanta!
positive,Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
positive,Thank You. We'll be in touch! #MoveAboutTheCountry
negative,FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent
negative,what do I need to do when TSA pre doesn't show for a flight of mine?
negative, getting the run around today with customer service & disconnected customer relations # given twice. Help!!!
negative,have been doing that for hours already
positive,flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
positive,"Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u"
neutral,Who can I contact about requesting a charity donation? #ThankYou
positive,shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou
neutral, what is the status on flight#122 STL-AUS?
positive,please do. Hate having to fly a different airline. You're my fav.
negative,"After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was"
positive,sure thing
negative,why did you book my hotel twice?!?! Ahhhhh
positive,save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules
positive,Jackpot!  #legroom http://t.co/ZO2iceG4lI
negative,"you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!"
negative,I have been loyal to Southwest from the beginning but very unhappy about your devaluation.
neutral,#DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!
positive,"i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +"
negative, Longer flights with 300 series no wifi? Will be great when you retire them.
negative,"excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?"
neutral,"yes, thank you. Just sent DM."
neutral,when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏
negative,The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.
negative,"the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5."
negative,sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?
negative,What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(
negative,it's too damn cold to be sitting on this runway with no heat!!!!!
neutral,Can you please follow so I can DM? Thx!
neutral,sent DM
positive,... I love you. Air travel doesn't get easier.
positive,Received awesome phone help from Jim today. Helped me switch around flights booked with points.
negative,"Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP"
negative,"yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you."
negative, Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.
negative,"you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???"
neutral,I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.
neutral,i hope i can take my selfie stick on the plane today! #goingtovegas
negative,that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.
neutral,"it is working on a different device, though. Any help is appreciated."
negative,having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.
negative,is this account even aware of the #destinationdragons contest? The one youre fucking up for me?
positive,Thank you! I can't wait either :)
negative,What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.
positive,SWEET!!! Glad to hear it. I'll keep you guys in mind next time!
negative,"you do a great job of achieving that at most cities, just not at BWI."
negative,hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!
positive,your employees at BWI have been amazing!
positive,thanks for responding.
negative,thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!
neutral,"Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?"
neutral,"If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?"
negative,luxury! Only 40 people on this flight. I'm going to get spoiled.
negative,"three flights with three  check in agents, not enough. #missedflight  back to Jet Blue"
positive,when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime
negative,unable to book travel right now on the website or through the app. Help!
positive,Gracias... appreciate that!
positive,was fantastic! That's the best flight service I've ever had.
neutral,would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons
negative,"Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch."
negative,"so for an extra luggage, it cost $75????"
negative,turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?
positive,"Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜"
negative,last 5 flights have all consistently ran behind schedule what's up with that ??
neutral,how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol
negative,"my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated"
negative,"Why do airlines change ticket prices in the middle of the day
#annoyed"
negative,#delayed again! You're killing me Late Flightly!
positive,LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS
neutral,I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons
positive,"I love imagine dragons o flipping much, pls #DestinationDragons"
positive,I would love to go to the Atlanta show ♥️
positive,I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!
negative,Another delay. Wow
negative,I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.
positive,this would be an awesome experience #DestinationDragons
positive,Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU
neutral,Yes! How about #DestinationDragons in San Diego?!?
negative,I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??
neutral,do we get to pick which @Imaginedragons show? #DestinationDragons
negative,BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou
negative,"We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?"
negative,I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail
negative,"I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic"
negative, Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6
positive,would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)
positive,"appreciate the reply, hopefully those LAX agents get the memo. Cheers!"
neutral,Can you help me out with tickets to the Vegas event? I would be so stoked!
neutral,"I notice that there are separate buttons for ""guitar"" and actual ""music"" in this pic. Some bands should take note of this."
neutral,give me tickets to atlanta! I would do anything!  Anything 😆
negative,offering us absolutely nothing for our troubles either. Blames the @TSA
negative,link doesn't work
neutral,Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer
negative,"it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)"
negative,after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...
positive,a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL
negative,Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM
positive,It was the usually excellent SWA flight!
negative,you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6
negative,I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load
negative,"now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter"
negative,because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.
negative,Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels
negative,"Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min...."
negative,", what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice"
neutral,seems like you could make more money by opening up seats on a more desirable flight.
positive,Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!
positive,thanks for adding straight flights from Columbus to Oakland!
positive, I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline
negative,where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!
negative,why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?
neutral,I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?
negative,please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.
positive,Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.
negative,Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.
negative,is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!
neutral,Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons
positive,...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!
negative,why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.
negative,and now no wifi??? Come on.
negative,on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk
positive,"have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!"
positive,Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup
positive,Already signed up!  Thanks!  Looking forward to trying the Southwest experience.
negative,", on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND"
neutral,good to know. Perhaps it was execution then.
negative,love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.
negative,I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.
positive,"“: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️"
negative,do we have a time estimate for our luggage? we'll be sure to fill out your survey!!
positive,"you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍"
positive,"Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing."
neutral,DM Sent.
neutral,can you please DM me? I have a question for you :)
neutral,done.0
negative,lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!
neutral,sent
negative,", remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice"
positive,@MichaelBColeman - thanks for making new direct flight to San Francisco.
positive,the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️
neutral,will you please work out a contract with @triflight to offer service there..
neutral,please reply to my DM ♥️
neutral,you're going to compensate us for the two plane changes in Atlanta right?
negative,next up: enforcing your boarding procedure.
negative,Roger wilco.
neutral,How do I enter passport information on an existing reservation before check in?
neutral,Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!
positive,"nvm, gate said they're holding connections. Thanks for quick response!"
neutral,to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq
negative,"yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge"
negative,Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept
positive,looking forward to the beats music available on my flight today. That's pretty cool.
positive,has some of the best airfare prices! Gotta LUV them :)
negative,"my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2"
positive,"thank you, will do"
negative,"I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same."
negative,flight # 317
neutral,iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv
neutral,do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏
neutral,"“: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though"" 4 the record,I didn't leave the 80's, the 80's left me"
positive,:( Thanks for the opportunity...
negative,don't ever tweet me again
negative,"Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4."
negative,might be the worst airline ever
positive,"truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you"
positive,YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH
negative,My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.
positive,thank you!
neutral,yes please
positive,"ok, gotcha! ✈️😃👍"
negative,Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.
positive,"I'm excited too, but perhaps you could scale your excitement back by a few weeks..."
neutral,@Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....
neutral,is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.
neutral,@livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?
positive,me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?
positive,thank you! ❤️❤️❤️ you guys!
negative,"my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?"
neutral,"CEO Gary Kelly, ""You all are absolutely my heroes!"" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ"
neutral,"*any site*?   gmail, facebook, etc."
positive,"CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic"
negative,I tried again with your in-flight wifi #fail
negative,Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?
positive,@DreSparkles Thank you! I finally made it to my destination
positive,Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!
neutral,Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ
negative,you're killing me!! always #delayed from #SanDiego to #SF!! #ugh
neutral,when can I start Flight Booking Problems for next years super bowl time? 😩#help
neutral,will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!
negative,almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?
negative,"experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on."
positive,makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir
neutral,thank you. Please follow and I will send.
positive,I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.
positive,Thanks  ! #heartlanta
neutral,"any idea if there will be any ""spring sales"" soon for travel from Late Flight August to early September? Going from PA to LAX."
positive,"thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)"
negative,why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline
neutral,just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂
positive,My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?
negative,reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?
negative,"@saianel You could have just said ""We don't know"""
negative,Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!
negative,can't DM you without you following me...
neutral,"“: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit"". What?  The 80's are over?"
neutral,4467 and 152 on 2/25 and 503 and 25 on 2/26th.
neutral,Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?
negative,"PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :("
negative,Yes I can. But you guys should get your act together.
negative,Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!
neutral,wow! Some things are better forgotten!
positive,Thank you. Great tool
positive,you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA
negative,"thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners"
negative,for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.
negative,no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.
neutral,"Don't worry, you will! :-)"
negative,Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call
negative,never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.
positive,I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL
neutral,do you have any flights from NAS-BWI ton March 23?
neutral,for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?
neutral,Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.
neutral,can I get some luv with a fallow?
positive,"thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past."
neutral,do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons
negative,suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around
neutral,please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons
neutral,Do you perhaps have a pair to the Atlanta show? #prettyplease
negative,"your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner"
negative,"What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑"
neutral,@Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!
negative,A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???
positive,#DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!
neutral,following!! My bad.
negative,Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.
positive,Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday
neutral,why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???
neutral,"I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
positive,now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz
negative, 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter
negative,is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER
negative,"if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight.."
positive,yeehaw. You found us another plane.  Thx for listening to me vent.
negative,there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..
negative,and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455
negative,not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.
negative,you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..
negative,"@BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation."
negative,Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.
negative,surprise surprise more delays. Seems to be the norm.  Broken down equipment.
positive,This is unbelievable... Thank you so much! #DestinationDragons
positive,AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest
positive,is the best airline out there no one is better than them #OneLove #Southwest #bestairline
positive,great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.
positive,thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir
neutral,yes can do
negative,Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.
positive,"great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights."
negative,no flights to HRL :( is this a limited route?
positive,"is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu"
negative,this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7
neutral,are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23
negative,Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.
negative,I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?
negative,A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?
positive,"Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!"
positive,"I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!"
neutral,wouldn't it be awesome for my first time flying to be #DestinationDragons?!
positive,..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options
positive,thank you!!! #bringbacktheluvtordu #miami #directflights
neutral,"I can easily get to the Atlanta show, I just need tickets, help?!"
negative,", got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful"
neutral,"adding direct flights from #Columbus to #Oakland, @BostonLogan 
http://t.co/p8Vcz4XTHM via @DispatchAlerts"
positive,That would be great. Thank you! I'll send it over when you follow.
neutral,"boarding passes now compatible with #iPhone #Passbook 
http://t.co/1ESmMnIZEk"
negative,", real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice"
negative,I already follow you and can't DM because u need to follow me back
neutral,My DM won't go through but it is 261633561838. Please let me know if you need anything else.
neutral,Can someone rebook me? Please direct message me.
negative,", rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice"
negative,RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw.
negative,having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.
positive,@FortuneMagazine Love SW forever😃💕😍⤴⤴
negative,please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting
neutral,question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)
neutral,@FortuneMagazine. I'm flying on one right this minute
positive,"SW rocks, thanks for the reply and the follow. Rebooked earlier flight!"
positive,@FortuneMagazine Congrats!
positive,@FortuneMagazine well deserved!
neutral,please please please choose me to go see @Imaginedragons   #DestinationDragons
positive,@FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!
positive,@FortuneMagazine friendliest employees
neutral,I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.
neutral,"unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets"
negative,Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO
positive,@FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp
neutral,"has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney"
positive,listening center is open seating just like on their planes. #RaganDisney
negative,@jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air
negative,. I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.
negative,Incredibly frustrating. I emailed but still haven't received a response.
negative,I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.
neutral,sure can! Just a second.
positive,oh my god thank you so much!!! I just sent you a DM
negative,I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...
positive,Thank you for the prompt response. I will email Late Flightr today.
positive,"THANKS to  , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou"
neutral,@FortuneMagazine Congratulations!
neutral,"For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
neutral,is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please
positive,"@FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!"
positive,@FortuneMagazine Love flying Southwest! Best flight attendants ever!
negative,nothing express about your express bag drop at Phoenix Sky Harbor
neutral,is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight
negative,"used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?"
neutral,would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!
neutral,MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty
positive,"@FortuneMagazine I DO like your airlines, congrats! : )"
positive,Hi Guys good morning how are you doing
negative,Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.
positive,Southwest is definitely my favorite airline to fly! :D
positive,Congratulations!
negative,great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎
positive,guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U
neutral,using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney
neutral,adds new direct flights from #Columbus to Oakland & Boston starting August 2015 #cmh #oak #bos
neutral,Is there anyway to pay more to get priority boarding A 1-15?
negative,@thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?
positive,"thank you for integrating with Passbook on iOS, it all works so much better now!!!"
negative,Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives
neutral,I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix
neutral,Whats up with flight 4464 Ft myers to milwaukee???
neutral,My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax
neutral,Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!
negative,when you enter every contest for #DestinationDragons and lose :(
negative,is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott
neutral,Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !
negative,you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!
positive,my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?
positive,"- thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!"
negative,I sent you my conf number yesterday.
positive,iPhone app now has passbook support! Whoot! It's the little things in life... 😜
neutral,Thanks! Will do
neutral,If you read my tweet it is a gap in process for folks that take multiple flights in one day.
neutral, do you know where my plane is coming from?  I'm on SW flight 4464 from RSW to MKE
negative,"well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore."
negative,why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona
positive,"aww thanks!! Other than that, love it!"
negative,Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.
positive,we're here at MCO. Thanks.
neutral,"schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!"
positive,the new logo is going to look amazing on the airplanes
neutral,I am now a rapids rewards member #lovetotravel #chaching
neutral,okay just signed up!
neutral,when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol
positive,"I appreciate the reply. RT : @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB"
neutral,booked our flights this morning. Can't wait to move about the country.
positive,I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly
negative,I'm getting leathery from the heat on 4251 before I even get to Vegas....
negative,my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭
neutral,trying to get to Mexico in September! How about affordable nonstop flights????
negative,how it feels on flight 4251 http://t.co/JM8gQ1KGrF
neutral,I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎
negative,Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member
negative,"love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes"
positive,"DM sent! Thanks so much for responding! Your response was so timely, I missed it!"
negative,hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.
neutral,are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?
positive,Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs
negative,"Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!"
positive,Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!
positive,y'all the real MVP with these prices...
neutral,ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk
neutral,Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !
neutral,"Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2"
neutral,so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2
neutral,hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF
negative,I spoke to soon... My bag was lost.. :(
neutral,@flightspots about time! #mobileboarding is a must!
positive,love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!
neutral,"@tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW..."
positive,I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊
positive,can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying
negative,"humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?"
negative,We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
neutral,my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias
neutral,if you are giving tix to #DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday
neutral,any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons
neutral,only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!
neutral,inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF
negative,had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.
positive,Looking forward to using Passbook when I fly   in a few weeks!
neutral,heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall
neutral,"if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?"
neutral,"So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~"
positive,Fantastic! Thank you!
negative,sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(
positive,- Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim
negative,flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?
positive,you guys are so clever 😃 http://t.co/qn5odUGFqK
negative,I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading.
positive,Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH
negative,today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG
positive,", I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes"
neutral,do new flights come out at midnight?
neutral,"Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?"
negative,"Yes - with extra $77. I wonder what are you going yo loose, if there is room."
neutral,do you have all winners for @Imaginedragons #DestinationDragons
negative,"have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :("
neutral,"I had to travel to Savannah, GA, once again, on an airline I don't ""Luv"". When r u going to fly me to Savannah? Pleeeease!!!!"
negative,"could care more about their customer, if there is a reasonable request :("
neutral,"So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)"
positive,"Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!"
negative,I am going to stop flying with you.  Delays everytime.  This time due to paperwork?
negative,Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out
positive,thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0
neutral,i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox
negative,I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight
positive,"thank u for not leaving me 
@me nice job running thru the airport to catch your connecting flight"
negative,it keeps saying that mobile boarding passes are unavailable despite having checked in and everything
positive,thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r
negative,your app isnt working and i take off in like two hours help
negative,why can't you take me to Knoxville?? yall are my fav #help
neutral,@Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know..
positive,filing it now. Thank you for your response.
neutral,#DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!
neutral,I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.
positive,One heck of an airline http://t.co/CyoOnZfTdC
neutral,Thanks!!! :)  It is good to air on the side of caution
negative,"I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta"
neutral,Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?
negative,"My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm."
positive,"woohoo that just made my day. I looked and just couldn't find that, thank you!"
negative,doesn't even have gluten free peanuts. whyyy me??
neutral,when will dates to fly go past August 7 2015?
positive,just had a great flight #4223 with Damion! He was the best #damionflight4223
negative,Please update your website
neutral,YO! @InternJohnRadio @mrerickv  give  their plane back.  They're mad & threatening to take away my Companion Pass. #Luv
negative,"@Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!"
negative,where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.
positive,Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.
neutral,Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!
neutral,@Imaginedragons  Did they pick someone for Destination Dragons?
neutral,Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!
positive,thx - fingers crossed they are found.
neutral,do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!
positive,So far so good! http://t.co/16c9ex79Rk
neutral,just DMed you guys!!! 😁😁😁😁
negative,"@LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why"
positive,@Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons
positive,"that's why I fly y'all, that personalized service"
neutral,k but who won destination dragons
positive,"@Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!"
negative,it took ages for one snapchat story to load. one. ONE. I will demolish you
neutral,I dunno my travel information.. like what?
negative,lost my sunglasses & case on a flight 3933 last night - is there a lost & found?
neutral,"snapchat, iMessage, instagram......"
negative,your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.
negative,We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.
negative,"alas, it was pretty full so we had to entertain ourselves with witty repartee ..."
neutral,will do! #heart #flying
negative,I am trying to book another flight and apply my credits that I had from another flight but I can't find them.
negative,So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice
positive,awesome. thank you!
negative,we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.
negative,we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.
positive,"luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana."
negative,"are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me."
neutral,is there a way to DM you?
negative,was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz
negative,"Open more kiosks at 
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?"
positive,@ PIT- Gate A1! Big shout out to the lady trying to track him down!
positive,- I just had a great experience with your customer service team. Thank you! #LuvSW A-list
positive,is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!
neutral,yall still fly in the cold right?
negative,"pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address"
negative,"A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!"
negative,How do I stop getting credit card apps? I already have a card!
positive,thank you for handling this for me. Glad Southwest cares about what it's flyers think!
positive,Bingo! “: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”
neutral,"oops, Sorry, Done,"
neutral,how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.
negative,TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.
neutral,I would but you need to follow me first ;-)
neutral,I'm not sure I did the messaging part right. Please let me know if you received it.
positive,love..luv the addition of the passbook option.
positive,thanks for the follow up. So glad to get my bag back.
neutral,"Denver to Phoenix, I think we're finally getting ready to take off."
neutral,"is your companion pass broken today? 
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)"
negative,if you guys fuck this up again  I will never forgive you
negative,I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.
negative,I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.
positive,amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!
neutral,#ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw
neutral,did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme
positive,@love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH
negative,bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.
negative,good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.
positive,once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!
positive,JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!
negative,"doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG"
negative,So I guess you can get to the airport too early!  Need to wait 10mins to checkin. Really?
positive,@taylormdowns We share that value in common. :)
neutral,"Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?"
positive,@karajusto OK we will! Thank you!!!
neutral,8FKQW is the conf #. Thanks for the reply
neutral,"Times change, I guess. http://t.co/osox9h7fWY"
negative,#worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere
neutral,App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo
negative,"how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip"
negative,I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour
neutral,Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.
neutral,please expedite missing bag claim #3526665682. Thanks!
neutral,is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons
neutral,When does the new schedule open that takes us past 10/31?
negative,Customer service said it was a known problem that they were using same confirmation numbers for domestic and international
negative,looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE
neutral,go south everyone
negative,"why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR."
positive,thanks for the follow up.  I appreciate it.
positive,:arrived in San Juan early. Thanks for a great flight. LUV u!
negative,#JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you
neutral,just sent you a DM w/ additonal info
negative,", a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather."
neutral,can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife
neutral,. So important to accept others for who they are. #SWADiversity
negative,"5 hour delay = shortly?“: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”"
neutral,Are you announcing any more winners to the #DestinationDragons @Imaginedragons  show @VelourLive in UTAH this weekend? #Lucky
positive,"thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?"
positive,thank you kindly.
negative,step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much
neutral,so when do we find out who won the imagine dragons contest?
positive,Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
neutral,Thank you.
neutral,planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?
neutral,lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.
negative,I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!
neutral,I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb
positive,"just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee"
neutral,how can I get tickets for Feb 20 Imagine Dragons show?
positive,"I'm really craving your pretzels, please send me some."
positive,"allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200"
neutral,give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆
negative,it's the poor customer service that I have a problem with!!!!!
negative,it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9
neutral,"sure,I'll send a message now!"
positive,#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm
neutral,sent
negative,. 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate
neutral,10 revenue flights since the beginning of 2015?
negative,understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.
neutral,Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity
negative,tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.
negative,Just OH-ing a text message I received from an entitled jackass of a friend.
positive,“: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!
neutral,"I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?"
neutral,“: @saysorrychris Can you follow back for a quick DM? ^SW”followed
neutral,All Flights lead to VEGAS BABY!
positive,- Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP
negative,how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?
positive,"LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)"
negative,it's ok...I forgive you guys.
negative,now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse
negative,Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?
positive,Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!
neutral, Southwest is currently awaiting government approval for this route. Do we know when it will be official?
neutral,is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze
positive,thank you!!!
positive,@love_dragonss oh my gosh
negative,Service rep didn't say I was dumb just had the tone of voice like I should have known about it.
negative,it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on
negative,I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.
positive,@love_dragonss LAUREN IM SCREAMING
positive,@love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES
positive,you're the best
negative,"Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing."
neutral,I've never met my favorite band and it would be sooo amazing to win destination dragons.
positive,@love_dragonss LAUREN OMG BEST AIRLINE EVER
negative,Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.
neutral,@love_dragonss AHHHH YES LAUREN
positive,@love_dragonss holy fuckinf shit
positive,@love_dragonss oh my god LAUREN OH MY GOD OH MY GOD
neutral,my birthday is February 24th which is the date of the imagine dragons in flight concert btw
neutral,@love_dragonss LAUREN HoLY SHT
positive,Thank you thank you thank you
negative,after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help
neutral, goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews
neutral,@love_dragonss LAUREN IM SCREAKJMF
negative,when will sw return to customer service?  Business travelers made sw now sw ignores us.
neutral,are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons
neutral,@karajusto SWA is willing to follow up. FINALLY.
neutral,is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB
neutral,When does PV get approved? I am ready to go!!
neutral,#3854 ATL to RDU. Snow forecasted for Raleigh this evening.
negative,your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL
neutral,Sorry! Thought I did. It's done now.
negative,No I have not.
negative,yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday
negative,can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.
positive,"OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!"
negative,boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭
neutral,when are you opening the flights beyond august 7th???
positive,pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!
neutral,"Ahhhh! Sorry, just followed."
negative,TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons
negative,"she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!"
negative,I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday
positive,Awesome!!! Sending now.
neutral,I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!
negative,Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?
negative,why do your MDW gates have so many fewer seats than your planes?
negative,really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay
positive,Thank you!
negative,"There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight."
positive,Thank you for your time!
negative,"Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns."
neutral,"In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address."
negative,"Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero."
negative,"By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time."
neutral,Finally got me home #BNASnow
negative,"Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow."
negative,I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.
negative,This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse
neutral,looking for cheap flight to vegas
negative,please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection
negative,All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.
negative,So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do
negative,"We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation."
negative,"I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage."
neutral,"took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines"
negative,"Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!"
negative,"Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight"
negative,2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic
negative,First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate
negative,I am completely displeased with the service I received on yesterday flying from LGA to ATL.
positive,Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK
negative,when will you be accepting reservations past August 7?
neutral,Thanks I just sent a DM with this info.
positive,Thanks for the info! Have a good day.
negative,"FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight"""
positive,@DeltaPoints hey at least you guys are honest with your customers unlike @Delta
neutral,"first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight"
negative,I just sent a screen shot of the incident report.
negative,I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(
positive,"Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!"
negative,Flight 4110 MCO to ISP delayed. Any details on why?
neutral,when will you have flights for October 2015 available?
neutral,CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz
positive,thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.
positive,just did last night. Thanks for following up. :)
positive,for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉
neutral,Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks
neutral,"Hi, how do I add a flight to my account? Just created it"
positive,de-icing is important!
positive,THANK YOU for finally making your boarding passes work with passbook
neutral,any delays today @CAKairport to Orlando?
neutral,so was there a winner for #DestinationDragons ???
neutral,Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5
neutral,"Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia"
positive,"I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏"
negative, flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb
negative,why is your website downnnnn :( ugh
neutral,@CourtSnod hopefully Nashville is open. I want to come home today
neutral,@HillAConlin  hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)
negative,will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave
negative,Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?
negative,“: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH
negative,75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.
positive,"neveind, it's been found and on its way. Thanks for making the process so painless"
neutral,What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel
neutral,my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?
positive,@JohnWayneAir Thank you both very much!!
positive,you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP
neutral,I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning
positive,"Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever."
positive,A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.
positive,hot stewardess flipped me off
negative,"where are our bags?
We have a tv show to film!!"
negative,"I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled"
negative,"update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags"
neutral,snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night
neutral,I need some help with a reservation
negative,"It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft"
negative,"really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm"
positive,Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer
negative,Engadget Theverge Wired reddit
negative,",  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID"
negative,when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ
positive,has the best customer service!
positive,"big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!"
negative,this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW
negative,I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.
negative,  Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!
negative,No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.
negative," Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab"
positive,"- total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto"
negative,My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!
positive,thanks for your excellent response time and assistance! All set :)
negative,Finally got through after 3 hours and all set. Thanks.
negative,I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.
positive,can't wait! Thanks for the response!❤️
positive,Got it covered. Thanks!
negative,please help on hold forever to check in for flight
negative,my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE
negative,can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.
positive,thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!
positive,thanks!! We will see what happens!!
negative,". I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods."
neutral,"can u better define the ""plus one smaller type"" item on carry on requirements?.. small backpacks?"
negative,you're 4/4 on blowing it with your customer service. Shotwest Airlines.
positive,Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!
negative,she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf# FVF9YW  SWRR# 298033455
neutral,I'm Flight Booking Problems a flight to Vegas. Any good promo codes??
negative,"very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!"
positive,all good now. Going to make it to Boston on time. I'm actually on your wifi right now
negative," you are over 40, please start acting your age and stop with the short-shorts!"
positive,thanks for your assistance..you guys ROCK!!💯
negative,no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.
negative,Why won't you let me leave Newark!?
positive,"Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!"
negative,"I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!"
negative,"According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to"
neutral,can you outline the policies for both scenarios?
neutral,who should I contact about a missing Rapid Rewards credit?
negative,what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?
neutral,"@travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk"
negative, why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM
negative,not very helpful trying to get out of Nashville.Should waive change fee for 2/18.
neutral,"still haven't been able to get through, thanks for responding"
negative,"thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now"
neutral,has the winner for #DestinationDragons been announced yet? If not when will they be??
positive,On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.
positive,"Yeah, we figured it out.  Thanks."
positive,thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped
negative,took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?
neutral, I got rebooked for tomorrow
positive,"Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip"
negative,took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.
positive,"though I work for another major airline,  I LOVE your Black history month commercial. I Thank you."
negative,No. We were in a large group. Majority of the 30+ bags were soaked.
positive,Black History Commercial is really sweet. Well done.
negative,even with the 50$ voucher for picking up my bag
negative,"there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again"
negative,yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were
positive,much respect!
negative,it's not letting me DM you !!
neutral,@Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate😭😭 #DestinationDragons
positive,Thank you!  #thankful #feelingtheluv
negative,Im just praying you get me home alive
negative,I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020
negative,what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines
positive,I got it added thank you! :)
positive,"Great, thank you. Best of luck dealing with this horrible winter."
positive,thank you :-)
negative,needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad
negative,"I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS"
neutral,Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d
negative,Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.
negative,Not your finest moment in Boston right now!
negative,"MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out"
neutral,can I use points to book a rental car?
negative,"no, thanks. I think we have it straight!"
positive,Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU
negative,paid for my own $200 rental car just to not go through this for the 3rd day  :(
positive,I did. Thank you.
negative,thanks! I expected a wait... Just not that long. :)
negative,understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(
positive,"Despite Mother Nature's best efforts, 's good-humored folks got us home safely in an area heavily affected by winter storms."
negative,sadly didn't get much help ... As a travel agent this is so disappointing to me.
negative,"bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd."
negative,me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had
negative,has the worst customer service on earth. Will never fly that airline again.
negative,flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused
negative,Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM
neutral,how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!
positive,Awesome - thanks!
negative,@poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!
negative,I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?
neutral,think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama
positive,"really appreciate the follow up, I always fly with y'all for a reason!"
positive,All pieces were found and safely delivered to our home this afternoon.
negative,stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks
neutral,I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks
negative,I know one thing @Delta would NEVER treat their customers like this!!!!
negative,why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service
negative,4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩
negative,I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠
negative,very poor customer service thru out each of my cxl flights😔 I should've flew @Delta
negative,what's yall corporate number bc yall are not trying to accommodate me at all!!!
positive,El Paso deals....May❤❤❤😍🌏
negative,"can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800# not working.Family of 4 don't want Cgroup! Help"
negative,Does anyone ever answer your phone? #poor
negative,we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon
negative,can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!
negative,@Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up
neutral,"I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?"
negative,Any plans to make the southwest app for Android not crappy?
positive,Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.
negative,thanks for taking such good care of my luggage... http://t.co/PIvxean3jY
negative,"yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!"
positive,Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.
neutral,iiiii need help with my flight schedule!!! haha
negative,can you make a premium wifi that I can pay $30 for that is decent? #slow-fi
positive,About time...and just in time for my next flight Thursday.
negative,extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional
negative,"I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there."
negative,I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever
negative,done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺
negative,"not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k"
neutral,On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?
negative,I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(
neutral,we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️
positive,No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️
negative,I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.
positive,#fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
negative,"your customer service is terrible, you're terrible, thought you should know."
neutral,when will the winners of #DestinationDragons be announced?
positive,Awwweesssooomee!
negative,my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts
neutral,"You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end."
neutral,TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C
negative,You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor
neutral,think you need to follow me for a DM
negative,Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.
negative,had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business
neutral,When do you all expect to open the reservation through November?
positive,Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10
neutral,When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?
positive,"your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called."
neutral,"I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has"
negative,"flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!"
negative,I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice
positive,knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines
negative,too Late Flight now
neutral,can u get me on flt #3768 instead of #2522 rt now
negative,no but seriously wtf? #nochill http://t.co/esd3XD5V1r
negative,Yes but they couldn't explain the 2 hour and 45 minute hold time.
negative,MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation.  and @USAirways didn't Cancelled Flight. SWA=mistake.
neutral,"can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?"
neutral,what is DM?
positive,your employees were great!
neutral,confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com
negative,: why no charging station in SAN?
positive,"thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring"
positive,Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan
neutral,you need this song for your next commercial!  https://t.co/jU9rHZ4RQc. #SWA #love
positive,JH thank you. I finally got through the second time.
negative,"4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?"
negative,Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?
negative,your checkin system is #poor
positive,"haha, thanks for the explanation"
neutral,employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http://t.co/ttbtY89Ilo
negative,Having some trouble checking in. Can you please add me so I can DM you
negative,WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.
negative,my flight was Cancelled Flightled Monday.  Just looking to Cancelled Flight and credit my card.  That's all.
negative,still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.
neutral,"I understand. Wonderful ""Miriam"" in customer service who was able to reroute me... Got any rental car discounts?"
negative,not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.
negative,How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.
positive,"been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps"
neutral,Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?
negative,Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?
negative,"been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool"
neutral,@TomVH just get the RR credit card and get the points of family that way
positive,Sent. Thanks VP!
neutral,what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf
negative,"she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted."
negative,flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!
negative,I just sent it over
neutral,"haha...yeah i did, just making a joke"
positive,Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.
negative,"used to love you, but you keep rescheduling my flights.  #southworst"
negative,where do we start? I've already wasted 1.5 hrs of phone wait time already :-(
positive,- just talking to customer service  makes me appreciate you even more!  They could learn so much from you!
negative,"My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?"
neutral,Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.
positive,Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)
neutral,"Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?"
neutral,needs to offer a college student discount so i can fly home 😭😭
negative,you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day
positive,thanks I think we've got it figured out
neutral,from LGA to San Diego
negative,"missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them"
negative,"right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...."
positive,"I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?"
neutral,"we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1  @MikeAbramson??)"
neutral,thank you for the response. How can I got about getting the points onto my rewards account?
neutral," Tried to DM you, it won't let me as it says you are not following me."
neutral,chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?
positive,got it squared away. Thank you. I had a man on the inside help me out!
negative,please PM me the number where I can lodge formal complaints. Thx
neutral,Just sent you a DM with the details.
negative,good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well
negative,your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this
negative,do you do auto callbacks so I don't have to wait on hold?
negative,Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me
neutral,"just did, thank you"
negative,Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed
positive,"Another great flight & crew, Las Vegas-Chicago #3397. Thanks!"
negative,"I recommend upgrading your IVR and using call back, email, and texting from a know caller."
negative,an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.
negative,@CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS
negative,why are you the ONLY airline that is not flying out of BNA today?
positive,finally got through. Thanks!
negative,"- I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min."
negative,Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time
positive,"thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though."
negative,I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.
negative,"the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers"
negative,"was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA"
negative,"Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position."
negative,"is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors"""
positive,@PaytonTaylor129 I love Southwest and Payton Taylor!
neutral,RDU flights expected to be ok this afternoon and tonight?
negative,super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport
negative,they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?
negative,Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.
negative,I understand a delay but to be stuck on the plane longer than the flight is unacceptable
neutral,I absolutely will. Where can I send it?
positive,no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763
negative,in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight.
negative,Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN
neutral,Happily! But you need to follow me in order for me to DM you
negative,I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.
negative,and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.
positive,no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!
negative,"not terribly inspired to call ""customer service"" in the future now."
negative,"also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???"
negative,"the person I talked to couldn't do anything not normally available online other than the ""no charge"" part."
negative,can someone help me set up a callback today?
negative,how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?
negative,there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.
negative,no had to rebook my flight myself and am about to board in bham.
negative,please send me a number to call to talk to a person and not be put on hold
negative,flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight
negative,Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!
negative,You need to be more accommodating to your loyal customers. Not happy now!
positive,yes. Thank you. Oct 25-oct 31
negative,@BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund
neutral,Already rebooked for tomorrow. Fingers crossed!
neutral,followed.
negative,"worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment"
neutral,or you could send me a DM.
neutral,I am following you now. I don't think I can DM until you follow me.
negative,Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?
negative,are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!
negative,can i have my bags back   ding!!
negative,yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.
positive,always when I fly SW. #loyalRRmember
positive,"thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response"
negative,Trying to add my dog on the flight but can't get through.
negative,I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.
positive,Thanks a ton!
positive,LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR
neutral,"Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under ""Flight Status"":? Thx!"
neutral,@NotPghTimothy no exceptions for national awards?
neutral,any idea on flights to Nashville tomorrow being clear or Cancelled Flightled
positive,is having a sale! I'm delighted!
positive,about time! Thank you!
positive,Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.
neutral,@gruber Finally.
positive,you guys are awesome... #dontchangeathing #luv
positive,Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.
negative,Twitter says I can't DM someone unless they follow me.  Can  follows my twitter? thanks you.
negative,Thank you.  Twitter says I can't DM someone unless they follow me.  Can  follows my twitter?
neutral,the 5:50 is sold out too?
neutral,myself and 2 others
negative,"can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you."
negative,I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?
negative,Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.
negative,"why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!"
negative,45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice
neutral,landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE
positive,and thanks!
neutral,sure. Fhk2te. Am scheduled to leave this weekend but need to push to October
positive,"its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx"
neutral,"I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!"
negative,no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!
neutral,I am but it says yall are sold out. Me & My coworkers would need to get out first available
negative,I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?
neutral,F5R3ZZ
positive,. you've got a mess here at DTW but your staff is doing great.
negative,@challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.
positive,Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈
negative,I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?
negative,.  condescension must be a quality your co rewards. Your tone reeks of it
positive,Great job!! Looking forward to my next trip being able to use this new feature!
neutral,- any update on flights in to BNA today?
neutral,damn weather messing up everything #serenitynow
neutral,could you tell me if any upgrades are available on a flight out of STL tomorrow morning.
negative,"disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip"
negative,"been on hold for over an hour.....not cool, you guys."
negative,I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!
neutral,"Got it, thanks. Any insight into what will happen tomorrow?"
neutral,any chance of adding LAX->JFK direct any time in the future?
negative,thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?
negative,just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare
negative,injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?
negative,Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?
negative,"have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?"
negative,I've been on hold with customer service for over an hour. Can you help?!
negative,"I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time"
neutral,sent
negative,"Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?"
negative,kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500
neutral,trying to fly out of Nashville tomorrow. How is it looking?
neutral,do you think the flights out of Nashville will be Cancelled Flighted tomorrow?
negative,do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?
negative,"I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago."
positive, Thank you.
negative,"too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED"
negative,"almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS"
negative,discount for three delays?
negative,tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.
positive,+ @twitter  = outstanding customer service!  Thank you!
positive,finally!
neutral,trying to get through to cust relations. Is there another # to use?
neutral,Where should I fly by May 3rd? Plz advise.
negative,has the WORST customer service of any airline I've ever flown.
negative,I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.
negative,Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?
neutral,Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None
neutral,“:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri
negative,Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!
positive,"Beautiful, thanks a ton!"
negative,tried to rebook online but it says that I have to pay $200 for difference in price. Please help
negative,I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?
negative,can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.
negative,Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.
neutral,- kind of early but any idea when dates through the first week of sept will come available?
negative,the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays
negative,been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?
negative,Hoping you answer the phone today?
negative,"husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!"
positive,thanks do yall expect to be operational tomorrow out of Nashville?
negative,why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH
negative,on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.
negative, this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i
negative,allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared
negative,flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help
neutral,"Guys, we've got to do something about the inability to check in online for international  flight that has... (1/2)"
neutral,Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(
negative,won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone
negative,We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.
positive,nice work on the update!
negative,you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?
negative,"its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not."