Hotel ID, User ID,Date,Review Text
100504,selizabethm,12/23/2008,Wonderful time- even with the snow! What a great experience! From the goldfish in the room (which my daughter loved) to the fact that the valet parking staff who put on my chains on for me it was fabulous. The staff was attentive and went above and beyond to make our stay enjoyable. Oh; and about the parking: the charge is about what you would pay at any garage or lot- and I bet they wouldn't help you out in the snow!
100504,IndieLady,11/13/2008,Lovely hotel; unique decor; friendly front desk staff; central location It's only recently that I've started staying at boutique hotels; so I'm definitely not an expert on the subtleties that these types of establishments provide. But I've already stayed at a few Kimptons and I must say that my experiences are mostly good. Hotel Monaco is no exception. The decor at the Kimpton Hotels is always unique - they have a wonderful way of pulling off colors; textures and patterns so one feels cool and trendy yet comfortable. The lobby and lounge were decorated really nicely in very rich tones. Our room provided a nice view and had this modern; romantic; shabby-chic feel to it; for lack of a better description. All the staff was friendly and helpful without any attitude. Sazerac Restaurant served us delicious breakfast in a really great setting. Seattle is a cute town in and of itself; so the hotel only enhanced our stay. The location was ideal! We walked everywhere and had no need for a taxi. There are lots of restaurants nearby; and it only took a good 10-15 minutes to walk to Pike Place Market. From what I remember; the library is right across the street and is a must see. Gorgeous architecture. Overall; this was a nice hotel and I'd stay here again. I only gave it 4-stars because I recently stayed at a Shangri-La and was so wowed by the experience. But if I hadn't been; the Hotel Monaco would've gotten another star!
100504,Hilobb,11/11/2008,Nice hotel; expensive parking We got a good deal to stay at this hotel for our anniversary. We arrived late in the evening; and we took the advice of previous reviews and did the valet parking. Check in was very quick and easy. We were a little disappointed by the (non-existent) view from the room; but the room itself was clean and a nice size. The bed was comfortable; but I woke up with a stiff neck from the high pillows. It was not as soundproof as we like...we heard music from the next room at night; and in the morning there were loud bangs from doors opening and closing; and we could hear people talking in the hallway. Maybe we just had noisy neighbors. The aveda bath products were nice. We did not get a goldfish for our stay; though that is a nice touch and we would've taken advantage of it if we were staying longer. Location is great; within walking distance of shopping. Overall a nice experience; except for having to pay $40 for parking one night!
100504,Chiantigirl24,11/04/2008,Fabulous hotel Location and service are great. The valet was a doll; the front desk got me to my room quickly and everytime I passed through the lobby; the staff had huge smiles on their faces. I will be staying here often and would recommend to anyone. Valet parking is the only way to go. Starbucks is on the same block for those who need their lattes first thing in the morning!
100504,hothearted,10/18/2008,Loved the Monaco! Staff was amazing; with a small exception of the valet texting when we needed to hail a cab. He made up for it throughout our stay. Naturally in Kimpton style staff was incredibly friendly down to earth and helpful. Rooms were incredibly comfortable and clean. I've stayed at all 3 Kimptons in Seattle and the Monaco is my favorite thanks to their staff. They always makes me feel welcome and special. I love their wine hour. Ginger snap Cocktails in the restaurant made night. They were so yummy. Bartender Kelly was fantastic. Besides the high parking charge the Monaco gave us yet again a perfect stay.
100504,MauiDiver,10/13/2008,Ok; but nothing special for the $$ they charge I am a Diamond Member at Hilton but decided to give this chain a shot when I had my 20th Anniversary in Seattle. Well to start off I booked a suite and paid extra and then found that their website description is not what you get. A suite has more than a bedroom and a bathroom (standard hotel room). When I took my printed reservation down to the front desk and showed them that it said things like two TV; a couch; ect; the desk clerk told me oh; they mixed two suites into the same description on the Kimpton Website - sorry about that how about a free breakfast. You got to be kidding me! Even Embassy Suits has a sitting room; bathroom and bedroom unlike what Kimpton calls a suite. I was here for a 5 day stay and this was how they offer to correct false advertising? I send the Kimpton preferred guest website an email asking about the failure to provide a suite as advertised on their website (my reservation description) (also furnished a hard copy of the reservation printout (from their website) to the front desk manager on duty) and did not get any reply or solution. I also send an email after the trip (guest survey) and once again did not get any follow up via email or mail. So I guess that tell you how concerned they are about guest.The staff ranged from indifferent to not helpful. I asked the front desk if their was any good breakfast spots in the neighborhood hood and was told; no only the hotels. Gee I found one of the best breakfast spots in Seattle 1/2 a block away; how convenient that the hotel does not know they exist. We arrived late the first night (11 pm) and had to go inside and run down the bellman who busy chating on his cell phone to get any help with our bags.Prior to my arrival I had emailed the hotel to inform them that it was my 20th Anniversary as my other half is really picky so I wanted to make sure everything was good to go. I got a nice email back saying they would like to deliver a bottle of champagne and some chocolate covered strawberries to our room upon arrival to celebrate. I also told them we needed foam pillows. So upon arrival no champagne or strawberries; no foam pillows and we had a great room with a view of an alley and high rise building -nice!Now the good - you will not find a better housekeeping staff or a cleaner room than this property. We were very impressed that when we left each morning to go out shopping that they made up the room before we got back (even short trips of 2 hours or less). The beds were comfortable.Not so good - the AC-Heat control has a 4 x 4 inch screen that is bring green and will shine directly in your eyes all night. If you are light sensitive; you will have to tape something over the controls.This is not a 4 start hotel; it a very clean business hotel with super high rates. You can do better at any of the chain hotels in Seattle.
100504,Tulane86,09/15/2008,Nice Rooms but not a 4* experience The Hotel Monaco in Seattle is a good hotel but I wouldn't put it at 4* level.Positives:Large bathroom (Mediterranean Suite)Comfortable bed pillowsAttentive housekeeping staffNegatives:AC unit malfunctioned throughout the stay Front desk disorganized. Missed 3 separate wakeup calls. Concierge was always busy and hard to get in touch with. Didn't provide much guidance on special requests.TV hard to use and iPod sound dock in suite non functioning.----I decided to book a Mediterranean Suite for my 3 night weekend stay after my 1st choice (where the rest of my party was) filled up. In comparison to the W; I spent about $45 more per night but had a larger (square footage) room with a great soaking tub (with whirlpool jets) and a nice shower.Before my stay; I had the hotel arrange a car service; the price $53 with tip was reasonable and the driver was waiting for me on arrival.Checkin was easy but the downside was that with a room that was picked for its 2 person jacuzi tub; I found no bath accessories (salts; bubble bath etc...) and didn't get any during the stay. The first night (got in around 12/1a) I checked in and had a voucher for a bottle of champagne (nice gesture) and the fish waiting in my room. First impression is that the room was huge but there was so much open space I felt that the room was almost too big. The TV was far away from the bed so it was a chore to change the channel. The iPod dock was also broken which was disappointing.In the morning on my way out I asked for someone at the desk to check the thermostat out (it said 65F but was around 74; which was about 2 degrees too warm) and try to cover its face for me at night (bright blue light kept me up). When I got back to the room that night; no one had done either. That was the 1st drop by the front desk. I called maintainence and someone came to look at the thermostat but he told me to play around with the settings until I was happy (why have a digital box if it won't work!?!??!?!)I asked for a wakeup call at 10am the next morning; that didn't happen. I called later for a 6pm nap wakeup call.... they forgot that. The 10am wakeup call the next morning; yep; it was forgotten.The bathroom facilities were great in this room but I was surprised that a room sold for its whirlpool bath tub wouldn't have had any bath amenities. It was great to relax in the water with the jets going.
100504,kstenger,09/15/2008,Wonderful experience at the Monaco We are Seattle residents; so it was interesting researching and booking a hotel in our own city. Our daughter's 9th birthday was 09.13.08 and we promised to take her and two girlfriends to see Shrek the Musical at the 5th Avenue Theater; and decided we'd make a fun night out of it by booking a nearby hotel as well.We settled on the Monaco based on its proximity to the theater; price; and Trip Adviser reviews; and couldn't have had a more rewarding experience.The play started at 2:00 PM; so the day before; I called and requested an early check-in of 1:00. I was told there was no guarantee; which is industry standard; so we left our house headed for the Monaco with no real expectation of being able to check in to the room early. To my utter amazement; we arrived and were checked in and on our way up to the room in about 90 seconds. Big points there. While checking in; I asked the front desk staff to send three of the child-sized animal print robes and a few goldfish up to the room while we were at the play as a fun surprise for the girls.When we arrived at the room; it was clean; spacious; and very nicely furnished and decorated. I almost always take pictures for TA reviews; but we had so much on our plates that day; it just didn't happen.After the play; we returned to the robes and goldfish as promised; and the girls were ecstatic. The little touches that the hotel provides really personalize the hotel experience and make it feel so much more homey; as opposed to many of the sterile hotel experiences I've had in the past. We didn't spend long in the room before heading down to Sazerac (the hotel's restaurant) for dinner. In the mean time; my husband sneaked my daughter's birthday cake out of our car and left it with the front desk staff with instructions that we would like to order it from room service so that we could keep it a surprise from our daughter. No problem.Dinner was wonderful; and our wonderful (and patient!) waiter overheard it was a birthday; and surprised the girls with a chocolate lava cake for dessert. They were thrilled.When we finally headed to the room for any length of time that day; we were surprised to find three gift-packs for the girls; courtesy of the hotel; along with a nice card for the birthday girl letting her know that whenever she was ready; they had some cookies and milk for her - she simply needed to call room service. Another wonderful touch.Eventually we ordered our cake from room service and it was delivered along with candles provided by the hotel. The girls loved that. :)I can honestly say that the hotel was dead quiet that night - I actually wondered if our floor was empty. The beds were quite comfortable (although my husband took some issue with the pillows. All things considered; I think we'll give it a pass!) and we slept well. The next morning we headed back downstairs for breakfast and it was quite good. I have a few suggestions for the restaurants Bloody Mary bar - Sazerac; call me! :)Checkout was smooth; and when we left; everyone was incredibly happy with our experience.As a humorous side-note; my daughter and her friends stayed up so late the night of her birthday; that she was exhausted when we got back to our house. At bedtime that night; she burst into tears; lamenting that the best day of her life was over. She also asked if we could go back to the Monaco next year.Thank you so much Hotel Monaco for making our experience so incredibly enjoyable; and for making my daughter feel so special. Well done.
100504,cantwaitNy,09/01/2008,Great Hotel Fantastic Hotel. Get the goldfish to keep you company. We still miss ours; Phil! Jeff at the concierge was a great help. Loved the crazy room--somehow the stripes work. Will definitely return. Breakfast at the restaurant was outstanding.
100504,MarbleJac,07/29/2008,Loved It Location is fabulous. Service couldn't have been better.
100504,Smashers,07/08/2008,Clean hotel w/great service! Hotel was in a really good location. The staff was very friendly. Use the valet at the hotel. You'll end up paying just as much to park it in a parking garage that is further away. We didn't eat at the restaurant although it looked great. The room was clean and bigger than we expected for a Hotel Monaco. Short walk to Pike's Market and several restaurants (and coffee shops of course!).
100504,kiwiwannabe,07/04/2008,Very Pleasant Agree with all of the positive reviews for the Monaco. It's located in the heart of downtown Seattle and walking distance to Pike Place and other downtown spots. Rooms were very clean and functional and we loved some of the interesting touches. For example you can request a goldfish as a temporary pet and the faux animal terry robes were very comfortable. The one negative was the parking fee as others have also commented on. I'm not sure if $40/day is the norm in Seattle - it is convenient to have the car valet parked - but something to note. Overall we were very pleased and would consider staying at the Monaco again.
100504,Chiliwidle,06/23/2008,A Great Hotel We stayed here in March as we were on a Hockey tour. The Hotel is literally opposite the Arena so was a perfect location for us as we had two matches to go to in the four days we were there. Also it is right next to China Town (which is nothing to write home about) and also it is not to far from all the tourist attractions. The cost was a little high at $217 per night but the hotel; location and amenities were worth it to us. The Hotel's restaurant we only ate once in as food was really expensive; but very good. Another nice touch was the wine receptions every evening; which were free receptions for those staying at the hotel. The bathroom needed updating but was perfectly usable and the min bar has to be seen to be believed. All in all I would recommend this hotel.
100504,trinzeon,06/18/2008,A wonderful hotel at a reasonable price I just left the Monaco and would say that this hotel has absolutely everything for the business traveller. Firstly; in all my years of travel; I have never come across such a friendly; welcoming; and inviting staff outside of Asia. That alone makes this hotel stand out from most US hotels. But there is much more to recommend it. The location is good for anyone staying in Seattle for a conference; or with a need to be downtown. The convention center is appx 10 miute walk; but conversely; it is closer to the waterfront and Pikes Place. The room was outstanding. The bed was large and luxurious; Internet (both wired and WIFI) available at no charge to guests and with a very good signal. The desk was adequate size for working and the room itself was not cramped. Paper at your door every morning. Good coffee (but then again; it is Seattle...).The gym left a bit to be desired; but it was adequate and what was there was new; clean and in great working order;and it was available 24 hours. And they did have a reciprocal agreement with a full health club nearby.The hotel has a bit of a funky vibe (complete with faux leopard-skin robes in the closet); but not so much as to turn off even the most conservative business traveller. In summary; I would recommend the hotel to anyone heading into downtown Seattle for any reason.
100504,ATudorQuene,06/16/2008,AbFab Times at the Hotel Monaco - We Miss You Belle! Belle and Belle; Too
100504,BearAndPenguin,06/10/2008,Overpriced My husband and I stayed here the night of our wedding. We paid $300 for the suite with the jetted two-person jacuzzi tub. The hotel has a boutique feel - the rooms are decorated with a lot of stripes and reminded me of Alice in Wonderland. The room we had was huge but had a lot of empty space which was a little strange. The jacuzzi tub was huge and could definitely accommodate two people and was like a hot-tub. The only thing was that the hotel did not provide any bubble bath etc. which would seem normal when offering such a large tub. Parking was outrageous - $40 a night. We previously paid $19/night at the Residence Inn. We ended up parking for free overnight at a meter spot. Room service was fast but the selection was limited and the food was okay; not great. Overall; I didn't have any problems with Hotel Monaco - it just didn't seem worth the high price.
100504,sunchip,06/07/2008,Unique! A great Stay. Had a wonderful time at the Hotel Monaco. The location was excellent; a short stroll to the main downtown shopping area. Pet friendly but the room showed no signs of animal hair; smells; etc. We had a monaco suite and the sleeping area had big striped curtains which could be pulled closed; a nice touch which felt cosy. Had a goldfish named Brandi who we enjoyed. We didn't partake in the free wine or coffee/tea service in the lobby but thought it was a great feature. Great staff all around; very friendly. Free wireless internet throughout the hotel which worked in the suite on our 2 laptops. The decor was a lovely; eclectic mix of pattens in the same color palatte. Animal print bathrobes made us feel like rock stars. It was so nice to be somewhere that didn't look like a sterile chain hotel; this hotel had personality and we had an excellent stay.
100504,SCG2,05/28/2008,Pleasant stay at the Seattle Monaco Our 2 night weekend getaway at the Seattle Monaco went off without a hitch. From check-in to check-out; the hotel was a pleasurable jumping off point for our activities around town. Comfortable bed; spacious room; nice bathroom.The front desk staff was helpful with suggestions regarding unique places to dine at for both early morning and late night jaunts.
100504,soundbit,05/23/2008,Good Hotel for Downtown stay I was here for 5 days/4 nights on a business trip and not having been to Seattle before; I didn't know quite what to expect. The hotel overall was a pleasant surprise. It is an older building that has obviously been substantially rennovated. I was in a room on 3rd floor facing the street but heard no traffic noise at all. The room was very well appointed and spacious. The service provided by staff was prompt and friendly; not intrusive or slow at any time. One minor exception was slow delivery of room service coffee one evening; the waiter said there would be no charge. Housekeeping was well done.I would definitely consider for another stay on a future visit.
100504,RelaxSC,05/18/2008,Fan of the Hotel Monaco Seattle Just got back from our weekend at the Hotel Monaco Seattle. I did manage to read most of the recent reviews on Tripadvisor. Pros to this hotel: incredibly clean (and I'm a germaphobe so this means clean); hospitable staff; fun design; pet-friendly; and great products (L'Occitane) for guests to use. I truly enjoyed our stay; though I'm not sure the rate/night is enough bang for your buck; even in the Monte Carlo suite. We needed a weekend to relax and wanted a nice room with great room service. We accomplished both at the Hotel Monaco. The room service is impeccable and timely. My only issue besides the room rate is that the valet lost my friend's car and it took them 40 minutes to find it...and they only found it because she went looking for it herself. I read the reviews where some guests had issues with noise; but we did not. Very; very enjoyable and relaxing. Next time; we'll take advantage of some of the spa services.
100504,ozzykat,05/09/2008,Absolutely Gorgeous Hotel Everything about this hotel was perfect. Our room had 2 queen beds and still plenty of space to move. The staff were friendly and the location of the hotel was perfect to where we wanted to go. It is within walking distance to pike place; shopping; restaurants etc. I can't fault this hotel i only wish we had more time there.
100504,kimo767,04/25/2008,Great stay at the hip Hotel Monaco Seattle Spent the evening of April 22nd; Tuesday. Read all the Trip Advisor reviews before I visited the Hotel Monaco Seattle and was most worried about street noise. Stayed on the the 7th floor facing the busy city street; but heard very faint; almost no vehicle noise which I was relieved. The hotel is located in the center of a big busy vibrant city; and I expect to hear a little normal street life noise; but thankfully there was not a noise problem.Besides the very cool gym; I also enjoyed the complimentary yoga equipment in my room with the video fitness workouts on TV. Loved the fun animal print bathrobes and cool toiletries and the offer of their trademark pet goldfish during my stay.Hotel staff was always friendly; from the housekeepers to Art and Amanda at the concierge front desks were always smiling and very helpful. The doormen/valets always with a warm welcome as they opened the doors as guests enter the lobby. Evening complimentary wine and beer hour from 5-6pm nightly; and morning coffee in the lobby was a treat. Complimentary Wi-FI in rooms and lobby was another added touch of value. As principle; I get tired of being nickled and dimed by the big hotel chains. I am glad I can honestly recommend the Hotel Monaco.
100504,knottriel,04/22/2008,A Great Stay It was a great place to stay. The staff gave great suggestions of places to stop while I was in town and were very helpful. The location was very convenient; and I had a great view of the Seattle Library.I really have no complaints; it was a great stay and the price was excellent.
100504,christine080,04/15/2008,hotel monaco April 10; 2008; this was the last stay of a college trip and wanted to splurge and relax. Booked because of the reviews read; disappointed because it was much less than i expected. the staff nice; but room small and overlooked the alley and a brick wall. Wish the clerk had told me the doubles overlooked the alley; $300. (includes tax and valet parking; one day) is too much; robes and a flat screen are not enough; nor the offers of a goldfish in a bowl. Will stay at another hotel next time.
100504,IluvBandit,04/10/2008,Good location; interesting amenities View from sitting room into bedroom
100504,NicVancouver,03/26/2008,Room not what we were expecting I stayed in a Queen/Queen room with 3 other people. We all agreed that our room looked much nicer; brighter; funkier; warmer online than it did in person. In reality it was dark; and not sure what was going on with the decor- it was very tacky; and not the type of room i felt like hanging out it all day. I felt the bed was comfortable; but my friends felt it was far too soft. The person at the front desk when we first arrived was not very helpful. She was rather snobby and we felt like we were an inconvenience every time we asked her a question.On the plus side; the lobby was very nice. The complimentary happy hour every night between 5-6 was also a great bonus. The bellboy and valet were very friendly and quite helpful when we asked for suggestions on where to eat. And overall the hotel was very clean; which is a must for me. It was an okay stay. But i probably wouldn't stay there again; mostly because the room is not what I expected and though it was decent and clean; I guess it's not what I was looking for.
100504,juliebug52,03/04/2008,Great Hotel Another pet friendly hotel. They even have a resident hotel dog. We had a corner room which was large and well appointed. I love the funky chic decor. Comfortable reading chaise and lamp. The windows in our bathroom were huge! The had sliding shutters to block out any viewing! It was Christmas time and they had a beautiful tree in the lobby and gingerbread house made by the staff. It lent itself to the holiday spirit while we enjoyed the complimentary wine and champagne tasting. (Try not to miss it...they even have beer and non-acoholic drinks) I would pick this hotel over Hotel Vintage Park because they do have a small workout room. Some of the equipment didn't work...my only complaint...and nothing to wipe the equipment with either.
100504,Seahawkan,02/19/2008,Great Stay What a great stay. We went for a Seahawk game and it was awesome. The only downfall was the view at the building next to us; but we didn't complain. The room is was huge and the staff was helpful. We booked under the hotels website for the Seahawk package. No charge for parking and got a voucher for a taxi. Only problem was that the taxi driver didn't want to accept the voucher and barely spoke English. Funny thing was is that I speak Arabic and called him on it he started making comments about my girlfriend on his cell phone to his buddy. It took him a second to realize what I just said to him and the fact that I could speak his language; His face was priceless. He still was an ass and I told him off. That is to be said about anywhere in a large city. I told the head Doorman of the issue and he called the cab company promply for me to get an answer why they didn't take it. He apologized and offered to pay for the taxi. It was only a few bucks as you are 2 miles from the stadium. If you go for any game; plan on a taxi to get there...but the return you are going to be humpin it back. It was great walk though and we didn't mind. It was right before Christmas was wonderful to see all the lights. You will see the homeless stowed away in some of the building entrances; but they leave you alone for the most part. Police presence is not the greatest in that area as they are down at the stadium. Most activities was within 7 blocks (Pike Street; waterfront; etc) and great coffee shops along the way. The hotel is well mantained and the foyer is awesome. The wine tasting was available in the evening. I will be back and the best part is...you can take your dog. I will be taking my St. Bernard with me next time as he is part of the family. There are two safes in the hotel which one is located at the service desk and the either is in the room. Bathroom was huge and the jetted tub is huge. The funny part was when house keeping walked in on my girlfriend who was getting dressed. We didn't hear her knock and she was doing turn down service. She screamed; my girlfriend screams and I hit the floor laughing. They started talking Spanish at each other and it worked out. All in all....great place and I would recommend it to anyone for the price. Check online for their deals as they are just as good if not better. The besite contains deals and vouchers that other travel websites don't tell you about.
100504,bbcake,02/17/2008,Very happy and will stay again Came in with my husband; parents and little dog. Rooms were spotless; quiet and well furnished. Staff were fantastic and very helpful and catered even to my little shivering dog.Great location just a few blocks from the big shopping areas and Pike Place Market.
100504,BritBorn,01/30/2008,Elegant but friendly; not stuffy My husband and I stayed here one night with our son and daughter-in-law in the next room. Our room looked out onto Spring Street. The room was not particularly large; but it was fine for our needs. The bathroom was all inclusive. It was all very luxurious except that the bathroom sink was very slow-draining. You have turn-down service; fun colorful bathrobes and the NY Times in the morning. There is a coffee maker but the one in our room had a defect. It said pause pour but when I lifted the coffee pot it leaked all over which means the filter basket was missing the mechanism. The service was excellent from the valet to the bellman to the front desk people. You do not park your car in their lot; the only choice you have is to use the valet. It is about $30/day charge for the parking lot which is added to your bill and of course you tip the people each time they get your car so we only took the car out once to go to the Space Needle Restaurant. We walked to Pike Place Market and other places in the area. Bring good walking shoes and be prepared for hills. There is an Hour of Indulgence in the lobby from 5 to 6 p.m. but I really feel the word indulgence should be removed and they should just call it Happy Hour. They had one red wine; one white wine; one type of soda and absolutely nothing to eat. No snack to go with the drinks. I asked a woman who was pouring drinks if there was anything like peanuts -- anything at all and she said no; but that sounds like a good idea. I'm sure they have people ask all the time even though she acted like I was the first person who ever inquired. For such a fancy hotel; I was really surprised and wondered why they used the word indulgence. I have stayed at Inn Suites hotels where they have a happy hour with drinks and popcorn so you would think a Kimpton hotel would have some kind of snack.This is a pet-friendly hotel which was so surprising to me. I guess it just seems too elegant for that but I will say it was very clean and I never got the slightest hint of pet odors.There is a restaurant in this hotel; but we did not eat there so I can't comment on that.
100504,JLFERG,01/27/2008,Love the Monaco and Its Staff My husband and I stayed in this hotel on a crazy weekend when we were attending a memorial service for my best friend's husband; and we were celebrating our 12th wedding anniversary. Talk about mixed emotions. We booked a suite and the hotel put us in the Monte Carlos one. We were loaned a beautiful fan-tanned goldfish named Joliet for the weekend; and we visited with the three dogs who worked the front desk; along with their human companions. The room was decorated nicely (though the couch could have used a few pillows). The L'Occitane bath amenities are always a welcome sight. The room was quiet and peaceful. The wireless Internet access was wonderful until the server went down the morning we were leaving so we had some problems printing our boarding passes. The afternoon reception serves oenophile-satisfying wine from Australia and scrumptious cookies. The restaurant was closed for renovation for a part of our stay but when we finally ate there; the food was good and the drinks were even better. One word of caution on the restaurant: if you are a larger person; do not sit at the booths because you won't fit. I'm 5'6 and 125 lbs; my husband is 5'9 and 175. The table was smack-against his stomach; and though I had a couple of inches space; it would be mighty uncomfortable if the patron is any larger or pregnant. Bad design; in my opinion; though the place is decorated in a funky and welcoming way with metal and wood; and handblown glass light fixtures that you'd expect in Seattle; the capital of the US glass art industry. We'd definitely stay here again for any reason.
100504,pdxmum,01/20/2008,Warm We booked our room on Seattle SuperSaver's site; since our normal Seattle Hotel was booked solid. What a treat---and we may have a new favorite hotel in Seattle.Staff: Fabulous; friendly and Helpful! Room: Spacious; light; roomy; clean and very comfortable.Goldfish: The true delight of my daughter.The 5 pm reception in the Lobby: Warm; inviting--usually I hate those receptions where strangers all get together---but this was nice---light--not pretentious.Location: Perfect for exploring Seattle.We loved it and will definetly return!
100504,Ume,01/18/2008,Great Location; Customer Service 101 Needed! A great location to stay at. Hotel Monaco has a great reputation nationwide; but we found this hotel to have some issues. The room was very nice; Kathy the goldfish was a wonderful touch. However; the bathroom looked like an after thought. The shower was extremely small; like a phone booth; and not very clean. Also the front desk clerks provided minimum service. We wanted information on things to do; and since the concerige was unavailable we went to the front desk. We felt like we were intruding on their computer time and they provided minimum information; not even a smile from them. I would recommend management hold a customer service class.
100504,caesarsmum,01/18/2008,Cozy stay in a rainy city! My husband and I spent 7 nights at the Monaco in early January; 2008. Business trip for him - my chance to come along for the ride.We booked a Monte Carlo Suite which proved more than comfortable for our longish stay. We were in room 905 which is located on the street side of the building. Street noise was not a problem and the view had to be more interesting than that of rooms on the back of the building which look out at a dank alley and the midsection of a large office building. The suite was very comfortable with plenty of room to spread out. The bathroom was attractive and squeaky clean; but rather small in comparison to the generous proportions of the sitting and sleeping areas. Lots of comfortable seating options; good lighting and plenty of storage for clothing and luggage. Hotel staff were very friendly and efficient. Housekeeping staff did a great job and were more than pleasant. All requests were responded to quickly.The location is quite good. An easy walk to Pike Street Market; Seattle Art Museum (which is top notch) and many shopping and dining options.A very positive experience.
100504,youbettago,12/27/2007,Soft beds and stocked fridges I have stayed at about 3 of the Moncao branded hotels. The Seattle version is the least ornate out of all I have stayed at; but it still a beautiful hotel. We stayed 2 nights; and I had gotten a suite with a whirlpool tub to relax. Our A/C stopped working and we had to be moved to another room. Beware if you get a room with an alley view as the garbage trucks WILL wake you no matter what floor your are on. The glass was not soundproof as it was touted. Staff was friendly and helpful; the valets were quick to get our vehicle parked at their offsite garage.The beds are definatly made for sleeping. Very soft and plush; and theminifridges and snack cabinets have everything you could want. I have to say that the rooms do feel quite bland compared to their sister-hotels. I felt as if the room should have cost me about 50-60% of whatit did. Overall; I don't think I would stay at this particular hotel again; but I will continue to stay at Monacos. I sure love those goldfish. :)
100504,crimson999,12/24/2007,Pretty Good In Summary I quite like the Monaco. It has a good; but not completely central position in Seattle. It's a short walk (in a European way) to the centre. The common areas are smallish; but the staff are very friendly and helpful. The Bar is part of a popular restaurant so not intimate but does the job nonetheless. The room was good; the decor a little gaudy but if you like an individual style that will suit. The room was not huge but adequate and had most amenities. All in all a pretty good choice in Seattle
100504,RockCreekResident,12/12/2007,Excellent staff ! except housekeeping A quality hotel chocked full of staff that make you feel at home. We experienced exceptional service from the front desk staff; the concierge and the door men; however the maid service needs some work. We found that our maid failed to tuck in our sheets at the foot of the bed and on one instance soiled sheets were used. The staff quickley resolved the soiled sheets issue. My guess this relates to one employee and is not a reflection on the rest of the staff.We received excellent advice from the concierge regarding resturants in the area; the happy hour wine tasting was a nice touch and the staff went out of their way to make you feel at home.Great location if you like to be close to good food and shopping; we took in a play at the 5th street theather as well.Pikes Market; Pioneer Square and access to the mono rail is within short walking distance.
100504,TravelingTaylor,12/07/2007,Superb downtown hotel This is a lovely Kimpton property in downtown Seattle. The hotel is four blocks away from Pike Street Market; six blocks from the convention center; and four from most downtown shopping. We felt safe walking around both day and night. We opted for a suite and the extra room was well worth the extra dollars. We had both a living room and a bedroom separated by heavy drapes. This allowed one of us to work early in the morning without disturbing the other. The room was cleverly decorated; the bed was comfortable with high count cotton sheets. Overall; the hotel was quiet with no street noise and very minimal hallway noise.The hotel staff is friendly and helpful. The concierge assisted us with dinner reservations throughout our stay. We would definitely recommend this hotel to couples and business travelers (free high-speed wireless internet in all rooms).
100504,IndianBaldie,12/04/2007,Great Hotel! My fiancee and I stayed at the Hotel Monaco over the recent Thanksgiving holiday. The hotel is fantastic. The rooms are very comfortable and clean. A fun quirk - they will put a goldfish in your room if you like. The management is very responsive. During our second night; the people in the room next to us were extremely loud. When I told the manager this in the morning; I was immediately given 1/2 off the night's stay and moved to suite at no additional cost. The hotel location is ideal; within walking distance of the fishmarket; shops; bars and restaurants. I highly recommend staying here.
100504,wilbret,11/12/2007,Got a Goldfish for my Room! I have actually stayed at this hotel twice for a total of about two weeks.I enjoyed the downtown location and great room. However; if I had paid for a hotel myself; I wouldn't have splurged on it. I don't recall the exact rate; but it was around $300 per night. OUCH! The staff were friendly; but have their hand out for tips at every juncture.Valet parking is for the birds. Give me a parking lot and I'll get my own car; especially if I have to come and go more than once per day.Bottom line: If you have disposable income; this hotel is a place where you can feel pampered; but I'll stick to other options.
100504,chesterrant,11/08/2007,Lovely staff; great for business I stayed at the Hotel Monaco Seattle during a conference for work. I otherwise probably would not have been able to stay there for four nights (it isn't cheap); but with work paying for it; I got to splurge a little.When I arrived the first night; it was just in time for their nightly wine happy hour. The woman at the desk let me know there were 10 minutes left and that I might want to swing through there before going to my room to get a couple glasses to take up with me. Yes indeed!The room was lovely; not as big or as posh as pictured; but I also hadn't reserved a suite. The bed was fantastic. Comfy; plush; great bedding. The room had its own temperature controls; so I was able to keep it a little on the cool side; which I prefer.The bathroom was clean and nice. They have L'Occitaine products; which I love; so that was a bonus. They have an ironing board; iron; and hairdryer in each room and many things you can request from the front.But the biggest bonus was the staff. Every single person was friendly; helpful; and genuine. I needed to receive and send a fax ... no problem (and no charge). I ordered room service one day ($28; ouch!); and the waiter was great. The doormen were consistently friendly. The desk staff was exceptional.Makes me wish I could afford to splurge on hotels like this on my own every once in a while!
100504,nparmelee,10/22/2007,Good service; nice room; noisy though. We stayed at the Hotel Monaco for one night on our way to Victoria. Front desk staff was very helpful; valets and bellman also helpful. Stayed in a Monaco Suite; nice size room but we did hear neighbors on one side of us; and we did hear everything!!!! We were there with our beagle and they treated all three of us well. Enjoyed the afternoon wine and meeting other guests. Easy walk to most Seattle sites for us. We knew about the valet only parking ahead of time so were not surprised by it; would be nice to have a good self park option. We would stay there again for the same price.
100504,michbren,10/08/2007,Fairly Enjoyable Visit We spent three nights at the Hotel Monaco in Seattle and it was enjoyable but nothing out of the ordinary for a four star hotel. We enjoy staying at Kimptons if we are in a city that has them. They were able to check us in early which was nice. Never once; though; were we asked if we needed help with our bags. We booked the Queen-Queen room and it was a fairly good size. The hotel was very clean and housekeeping did a great job each day. It was inconvenient not having an ice machine on our floor. We had to request a gold fish three times before we got one on the second day. The Fitness Center was very small with limited equipment.Of all the Kimptons we stayed in this one had the nicest lobby. It was very inviting and a great place to relax and read the paper. The evening social hour with complementary wine and beer was very nice. Like in the other Kimptons we have stayed in we always meet interesting people staying at the hotel. Didn't care for the Sazerac restaurant. The food wasn't bad but the service both times we ate there was terrible. Ordered room service once but had to cancel since they were forty minutes late and couldn't give us a delivery time.Don't think we would stay at this hotel again.
100504,Rick926,10/04/2007,A Little Disappointing After a wonderful Alaskan cruise; I stayed on in Seattle at the Hotel Monaco for 3 nights. The hotel is a lovely property and the location is ideally suited for those visitors who enjoy walking around a city to see more than just the tourist attractions. The decor is quite different and colorful as compared to most other chain hotels; but I liked that very much. One can only stand so much beige; blue and green. Some might consider the decor busy but I found it quite refreshing. The new Seattle Library; which is a spectacular ultra contemporary building; is directly across the street and one block down. The Seattle Art Museum and the Aquarium are within walking distance and are worth the time and effort. The things I found most disappointing about the property were the housekeeping services and the attached restaurant; Sazarec. Housekeeping service was polite but very slow. Also; the ice machines are located on every other floor starting on the fourth floor. I had a suite on the 3rd floor and although it wasn't a hardship; it wasn't convenient either. The food in the restaurant was excellent quality but overpriced and my waiter seemed tired and/or not interested in making my dining experience a memorable one. After all the really wonderful reviews I read about the Monaco; I found my stay there not as pleasant as I had expected. I do like Kimpton properties and I would stay in one again if I were to go back to Seattle; but I probably choose one of the other two properties there.
100504,penicilling,09/25/2007,Awesome place I had stayed there as a part of the week-long conference program. I would say the location is not the best in terms of access limited by traffic during rush hours; but this is something beyond their control for now. The hotel provided an excellent example of what an ideal value for money was.The staff was excellent; they took care of everything before our arrival. The service was prompt and did everything to make us comfortable. Food was exceptional; too.Of course; the rates might be on a little higher side; and I might not have stayed at this place if I had to pay for myself. But for business travelers and for those who want access to everything within 10 minutes of walk; this is an ideal place to stay.
100504,lirecal,09/16/2007,Just okay Nice hotel; but nothing really special. The room decor is hideous. Room is very dark and not enough natural light comes through the window; and there are simply too many colors. It was very hard to get comfortable in a room that I felt like was screaming at me. Pink and white candy striped wallpaper should be outlawed. Too many wall hangings and too many disjointed colors. Purple vases didn't match anything in the room and made me feel like I was at Mardi Gras. The pink; yellow; grey and green floral-and-ivy animal scene patterned chair is ugly; ugly; ugly. A simple wood bed would have been a better choice instead of the sky-blue and gold painted headboard I was given.Room; hotel; and restaurant are very clean. Staff is super friendly and very attentive. Flat screen tv is quite nice. Bathroom has marble counters and fixtures and floor look very clean and fresh.Wine bar from 5-6 is nice; but I was in Seattle for work; so it was hard to get to the hotel during this super-short happy hour that literally lasted exactly one hour.Overall; an average experience; but the W and Fairmont hotels across the street will give a nicer room; in the same location; for comparable prices.
100504,gotech1,09/15/2007,What a Treat! We were in Seattle September 5-9th and had a heck of time finding a hotel. Apparently UW; Boise State; WSU and San Diego Street were in town for football games and brought their entire schools with them! Rates were higher than we had hoped for that weekend (should have come over Labor Day; rates were much cheaper) but the Hotel Monaco was worth it. Be sure to check the event calendar of the city as rates fluctuate dramatically.We booked a Monte Carlo suite as that was the only room available and it was fantastic for a four night stay. The extra sitting area was more like a funky living room than hotel room. There were curtains that partitioned the bed from the living room but I think they were decoration only (would have been cool if they really closed). The room has bold striped wall paper and a very spacious bathroom.What really made the stay was the staff; they were amazing! I was worried at first because they seemed so young but they were most attentive. The property is small enough that they get to know you and are always trying to help you out.Location was good; all hotels that we considerd seemed to be in a 5 block radius so I can't say anyone really has an advantage. We walked everywhere. Highly recommended!
100504,Ladyllewellyn,09/14/2007,Very Impressed! My husband and I stayed in the Monaco for 3 nights and had a wonderful time.Seattle is an amazingly clean city and the Hotel Monaco was also spotless. Our room and bathroom were quite small and quite dark but; as we were really only sleeping there; this didnt bother us. The room however; is perfectly equiped and the bed was really comfortable.The lobby of the hotel is quite impressive and the staff were very friendly. We didnt eat at the hotel restaurant but it was very nice and always very busy.The hotel is ideally situated for seeing all of Seattle although; everyone should be aware that Seattle is a very hilly city in parts. The hotel is in a hilly part of the city!! We had a great stay at the Monaco and I would highly recommend it and indeed Seattle.
100504,TripInsider,09/12/2007,Well Situated in Seattle We booked a 2 night stay at the Monaco prior to our Alaska cruise on the Noordam. We thought we had stayed there a few years ago since the photos of the rooms looked right; but turned out we had been at a sister property; the Vintage Park. Not a problem--we have discovered another delightful property owned by Kimpton.The downtown location is convenient to Pike Place Market; the waterfront area; Pioneer Square; and Nordstrom's flagship store. Starbucks is adjacent. The front desk staff was welcoming; the concierge dropped everything to book us a tour; the bell staff was very friendly and most efficient. Rooms are compact; but very well appointed and decorated. Good bed; bedside tables; plenty of space for our cruising luggage; good lighting; flat screen TV; and a very nice clean bathroom with L'occitane toiletries and makeup mirror. We also found magazines; a nice big umbrella;( which we used only briefly-sunny weekend overall) and; my favorite perk; leopard print terry robes! We liked the newspapers--WSJ; NYT and local Seattle-- and the am coffee. If you are lonely; the hotel will provide a goldfish to keep you company. Don't miss the evening reception where complimentary Washington wines and local brews can be sampled while meeting other guests of the hotel (and possibly their pets!) The Hotel Monaco is a very nice downtown hotel with a laidback Seattle personality-we really enjoyed it!
100504,mmdoherty,09/11/2007,Wonderful Hotel This is the second time my husband and I have stayed at a Monaco hotel. The first was earlier in the same trip when in Portland; OR. The staff; from the front desk and concierge to the porters and valets; were friendly and helpful from the minute we stepped in the door and throughout our two-night stay. We happily got upgraded to a King room this time around; which gave us some extra space. The parking was a bit exorbitant (I think $29/night as in Portland); but the valet service was impeccable and friendly. It was slightly disappointing that breakfast wasn't included; but the food in the attached Sazerac was quite good. We had two wonderful but different meals while in Seattle. The first night was at the Purple Cafe and Wine Bar; which someone told us was fairly new. We ordered a great mix of tapas (ah; to have those goat cheese and pine nut-stuffed dates again) and desserts. The second night was at Lampreia. If you don't like nouvelle cuisine or lots of attention; you won't like it; but the food itself made up for small and unusual presentations and slightly smothering service.
100504,Lraep,08/28/2007,A pet-friendly hotel! Stayed at Hotel Monaco Seattle for 2 nts. during the past weekend. We travelled with our son our 2 dogs (they're both small dogs; a Pom. a Papillon). Chose this hotel mainly because it's a pet-friendly hotel which didn't charge extra for our dogs; allowed the dogs to stay in the room unsupervised.We got into problem the first nt. We had dinner at Rover's; which was less than 10 mins.' drive from the Hotel. Dinner took much longer time than expected (fr. 6:15 p.m. to 9:15 p.m.). We rec'd 2 phone calls fr. the hotel complaining too much barking from our dogs. When we returned; we actually saw our neighbour moving out; but we did not hear any barking outside our room.We moved our dogs to the other side of the room farthest away from the door. When we left our room the following day; we left our TV on so that our dogs would not be able to hear noises outside our room so easily. We also delayed the cleaning of our room to mid-afternoon when we went sight-seeing with our dogs. Our plan worked; and we rec'd no more complaints.The hotel staff were friendly in general.The wine-reception was fr. 5 - 6 p.m. Only white red wine; lemonade water were served. It wasn't very busy when we went there at 5:15; although all tables were occupied. We didn't bother going again the following day.Amenities were L'Occitane as advertisied; which included shower cap; soap; shampoo; condition lotion. We asked for toothbrushes (I expected L'Occitane's but they brought Colgate's) slippers; but housekeeping did not bring toothpaste along. We didn't bother to ask again and decided to buy our own in the Pharmacy near the hotel.The animal-print bath-robe was fun for photo-taking purpose.We joined the hotel's In-Touch Loyalty Program. Housekeeping left voice-message saying the hotel has amenity kit for each of us asked us to call back. When we called; they brought us one bottle of Evian a small pack of chocolate; but NOT for each of us though.The hotel has price-matching policy. They will honour any lower rate available from other web-site.In general; an above-average pet-friendly hotel.
100504,griffpat,08/23/2007,A must see hotel We stayed at The Hotel Monaco after our cruise. The rooms were very generous and decorated uniquely. The hotel; a remodeled Pacific Bell building; had charm and a sturdiness about it. Everytime we walked by the bell men; we felt like we were coming home. Very secure. Great for single travelers! The location is fabulous. Walk to most things; Pike market; even the space needle.Little grocery/drug store a block away. Was on Today show about being Green! Bravo. We had 1 double bed room and one room with bed and couch separated by a curtain. My( snoring) mom slept there;behind the curtain. Great food there and nearby.
100504,Pouilly,08/20/2007,Excellent Stayed in Hotel Monaco this past w/e; found it a delight. The reception staff are friendly and professional; our room was smart with a very comfortable bed. We particularly liked the reception our small dog received; all the staff guests spoke to him; he loved it. My only mild negative is the distance (uphill) from PPMarket and restaurants on 1st. Overall a great experience.
100504,Sightseer7000,08/06/2007,Poor value Stayed at the Monaco in Seattle this July. A nice hotel; if it were priced at $100-$150 per night; but it's not. The hotel takes a beating on the 'value' quotient. The whole experience was simply average. Nothing exceptional; and if you're paying $300+; I don't see how you can't be terribly disappointed. My wife and I stayed in their nicest suites for less than $200/night; and felt like we were almost overpaying. The best advice I can give is to shop around. Quality-wise; it's in a league with your average Marriott or a nice Best Western.
100504,fbkryan,08/01/2007,Very Nice Hotel and Staff The hotel is in a good location. My room was very comfortable and a nice size. The staff were extremely accommodating. I would definitely stay there again.
100504,Leftfisted,07/08/2007,Quirky The decor is like no other; (I wouldn't do my house this way; but that's what made it fun). The goldfish with came with a card that had a story to it and was a nice extra.
100504,JuneSpring,06/27/2007,Wanted to stay forever! We arrived just before the cruise season began; so the whole city was less crowded than usual; and so was the hotel. We arrived very late from the airport to the hotel; and they gave us an upgraded room just because it was available....We were travelling with our son and were exhausted; so we really appreciated it. The hotel is very pet friendly; but so clean that you wouldn't know it. They apparently cater to any size pet; which is unusual for such a nice hotel; and if you don't have your own; they offer you your own pet fish! Nice touch; especially for our 8 year old son.The upgraded room has a dividing curtain and it's beautiful. Two flat screen televisions; not that you need them; but they're there.Fun tiger print robes and beds that are ohhh so comfortable.The food is delicious; and the chef gives demonstrations too.I can't remember ever enjoying being in a hotel so much that I didn't want to step outside; but that's exactly how I felt at Hotel Monaco. If you prefer something extraordinary; then try Hotel Monaco....It is NOT your typical luxury hotel.
100504,RoddyRod,06/20/2007,Cute Boutique Hotel with Large Rooms I loved this hotel from the second I walked in. The staff was very pleasant and always greeted you with a smile when youwalked in anad out of the hotel. This is a Kimpton Hotel; and stands up to the name which are boutique hotels with personal charm. There is a manager's reception in the eve with wine pouring for everyone in a a nice setting. This one also had someone doing chair massages - what more can you ask! I was in RM 1107 (king) and the images online matched the room and I was pleased to finally find a website that has accurtae pictures of the propert. The room was huge for a boutique hotel and any other for that matter. The mini-bar wasn't outrageously priced and I feel I got a better deal for my money than other places I have stayed in Seattle (see my other Seattle reviews). Next time I am in Seattle - I will stay at this hotel. Perfect
100504,paperbag41,06/07/2007,Nice Value in Seattle Stayed here 4 nights in late May 2007. Looked for a comparable Hilton; Marriott; Westin in the area for the points/miles; but I couldn't find anything so I gave the Monaco a shot. Was pleasantly surprised -- everything was very nice -- room service was quick and tasty; bed was especially comfortable; and unlike some people here I have nothing but positive things to say about the service. Only downside would be the relatively small exercise room (only one treadmill); but heck I was still on east coast time and ran into only one person down there at 5 AM during the four days. Would definitely stay here again.
100504,TravelDrone,06/01/2007,Nice hotel in a good location This hotel is a Kimpton; so the design is whimsical and the vibe is fun. The staff is young and casual; and I can see how this can be a problem when the hotel is busy; but during my stay they were friendly and helpful. My group reserved two rooms; and they gave us connecting rooms without a fuss. It was not a busy week.The rooms are a decent size; not huge but pretty average for a city hotel. The beds are nice and the bathrooms are clean and bright; though the pocket doors are less than ideal for a busy bathroom. The room design is bright and cheery; and there's a flat panel TV. The location can get a little noisy; but I was fine on the 5th floor. The location is convenient and walkable to attractions such as the new central library; SAM (the art museum); Benaroya Concert Hall; and Pike Place Market. Parking is steep at $29/night. The evening wine receptions were very popular.
100504,travelingdoggy,05/31/2007,Even the dog loved it! My husband and I traveled with our dog to Seattle for a wedding over the Memorial Day weekend. We wanted a better than average hotel with a central location to fit in a little sightseeing and it needed to be dog-friendly. The Hotel Monaco on 4th Avenue met all our needs perfectly. From the time we checked in to the time of our departure; the hotel staff answered all our questions; spoiled our dog; and took the time to get to know us. We loved the complimentary wine and beer in the lobby lounge every afternoon (5 - 6 pm) as it gave us a chance to relax; chat with the staff serving; and mingle with some of the other hotel guests. The rooms were decorated with a whimsical feel and the typical white terrycloth robes were anything but; each one a different animal print! The bathroom was a generous size; clean; modern; and the complimentary toiletries were by L'Occitane. The bed was comfy and covered with a duvet. The room was spacious with a chair and light for reading; in addition to a desk for catching up on some writing or for some work on the computer. We would highly recommend the hotel to anyone traveling to Seattle for business or pleasure. Hotel Monaco is part of the Kimpton Hotel group and their website is ---
100504,travelin75,05/30/2007,A good stay... We checked into Hotel Monaco on Thursday; May 24th. Drove up to valet and was immediately attended to. Check in was fast and easy. The front desk staff was nice and friendly. We were given a room on the 9th floor; I requested a higher room and not to be on the pet floor; days prior.Our room was nice; clean and HOT. The thermostat was at 78 degrees. We adjusted the setting and nothing worked. We called the front desk and they had some one up in 10 minutes to check. He said he fixed it and my party went downstairs to take in the free wine/beer tasting. (very good and they give you a nice size pour on the wine) I went back to the room to see if it was it had cooled down; it had not. I went to the front desk to see what else they can do. They gave me two options; they can send someone else to fix it again or give me a new room. I decided to not take my chances and get a new room. I asked the front desk manager; since it's an inconvenience pack up and move to a different room if there was any form of compensation they could give us. The hotel comp'd our parking ($31.00) I was satisfied with that. Our new room was COOL and had a working fan. This was my first visit to a Kimpton Hotel and overall I was pleased. What I liked:The bedsThe cool bath robesThe TVThe in room shampoo/conditioner/lotionThe Goldfish sent to your roomThe location - smack dab in the middle of downtown shopping/restaurants/pike st. market and pioneer square/stadiums. All within walking distance. What I didn't like:The iron - it kept leaking water and didn't work. The bathroom - no fan
100504,travelor50,05/28/2007,Just okay Just okay. We stayed here a couple of years ago and had a great experience. This time our room was smaller and right next to the ice machine which was very noisy. Wish there was a coffee pot in the room. Also there were dishes on the hallway floor (not by a room) when we checked in and they were still there when we checked out. Had problems with Valet service; they forgot about us and had to wait 45 min. to get our car! On the plus side; comfortable beds with soft sheets
100504,ilovecalifornia,05/13/2007,Rude front desk staff but decor is nice and good location I have to echo what others said about the hotel. The staff at the front desk is very rude and very snotty - very brusque in dealing with their guests. It also takes a while for your car to get picked up by the valets so if in a rush; allow for some time.In terms of security thought; only floors 10 and 11 require key access. So request a room on that floor. On the plus side; the hotel has a great location in the heart of downtown. I also like the fact that they have a comfortable bed (down comforters) and instead of curtains; they have shutters in the room.Another hint is to request a non-pet room unless you want to stay in a room where other animals have stayed in before.Overall; I would not recommend the hotel unless you get a good rate.
100504,gretchenenders,04/24/2007,Wonderful relaxing stay I am trying to go through all the Kimpton Group hotels and this was my first stay at the Monaco in Seattle. Everything was a breeze; from check-in to check-out. The beds were incredibly comfortable and the room (a double queen room) was spacious. I especially liked the l'occitane shampoo and conditioner; it's a nice treat when the toilettries are nicer than what I use on a normal day. I would recommend this hotel to anyone who wants an upgrade to the other nearby downtown hotels.
100504,NomadDC,04/23/2007,Some corrections/updates to other reviews -Big plus - Internet access with cable; not just wifi; is free in the room. If you have problems connecting (e.g.; work VPN); you can press a button on your phone and immediately be connected with an internet specialist that will assist you.-I found a better rate with the hotel after booking with Quikbook; and the hotel updated the rate without me having to go back to Quikbook to cancel.-Goldfish is only available upon request; not automatically waiting for you in your room. So don't forget to ask if you want one.-Concierge and front desk were especially friendly and pleasant; I thought; and not the typical attitude you find with a concierge of a comparable or even fancier hotel; say across the street.-Only downside is the sound-proofing; the hotel was quiet for the most part; but I could hear my neighbor through the wall occasionally.-Another downside is there is no bellhop waiting for you when you arrive. This is the type of hotel where you will drag your own bags into the lobby. I was annoyed that after I had retrieved my bags from storage and dragged them most of the way out to the taxi; then the bellhop offered to help; as if I was going to tip for that last-second; too-late help.
100504,halgrover,04/08/2007,nice hotel...not so nice staff The hotel is very lovely but the staff is quite rude. Everyone from the bellhop to the desk clerk seemed as if they were going out of their way to make things difficult for me. I waited forever at check in with heavy bags and no help getting throught the double doors or up to my room. The worst part was the desk clerk checking out.... tap tap tap on the computer as my car waited out side to pick me up for almost 20 minutes. When I got home I also noticed the 1;000 dollar hold they put on my credit card that took 5 phonecalls; 2 faxes and 1 week to get resolved. I now stay at The Warwck on 4th and Lenora where the rooms are OK..but al least I have some friendly faces after a tiring day at the airport.
100504,dephal,03/28/2007,Enjoyed my stay A friend and I stayed at the Hotel Monaco for 2 nights while we attended a conference nearby. We booked one of the suites; which turned out to be a very spacious room with a king bed and a couch with a pull-out queen size bed. Both were very comfortable. There was a curtain you could close to separate the 2 areas; if you wished; and the room had a total of 2 tvs and 3 phones. The decor is very nice; and a big improvement over the bland decor you find at most chain hotels. The staff were very pleasant. When we asked housekeeping for more shampoo; they gave us handfuls of the bottles. The front desk also was able to give us a late checkout of 2 pm.The restuarant was excellent; and the service there was very good as well.This hotel is in a convenient location for downtown attractions. The view is so-so--just the buildings across the street--but the room did have a nice large window. The room was also extremely quiet; and the turndown service was nice as well.Finally; the hotel was a good value. We paid about $200/night for our suite; which was less than a standard room at the conference hotel.I'd definitely stay at the Monaco again.
100504,shetravels99,03/13/2007,Great Hotel Was there for one night for a quick business trip. Loved the little touches like the goldfish and the leopard print robe. My only complaint was that the Wifi was complimentary; but not the Internet access in the business center. Other than that; it's in a great location across from the library and the service was fabulous.
100504,kittiestone,02/24/2007,Overall nice Our pet goldfish who probably expired right after we left
100504,innas,02/08/2007,Horrible Customer Service Hotel Stay: February 3rd - 4th; 2007My friend and I picked the Hotel Monaco because of its appealing website and online package which included champagne; late checkout at 3; free valet and a gift from the spa for the weekend. My friend checked into the room a few hours earlier and I came in later. When I pulled up to the valet; the young man just stood there. I asked him if the valet was open and he said it was. I had to pull my bags out; he didn鈥檛 even offer to help. After I got my garment bag and suitcase; I came up to him to give the car key and room number; he says I am not the valet. I had to put everything back into the car; park the car on the side of the street and pull everything out again. I left the key with who ever he was working there and asked him to have the valet park the car when he gets back. I went up to the room; everything seemed fine; the bottle of champagne was there; the oil and lotion gift from the spa. We dressed and went out; when we came back and got into bed; we noticed blood drops on both the pillows and on the sheets where the pillows were. I was so disgusted; this was just unbelievable. We called the desk and they sent somebody up almost 20 minutes later! He swapped our sheets out and left with out even apologizing. Sunday morning we called the front desk to speak to management about the sheets and they became very aggravated and rude with us. Apparently there was no manager or any kind of supervisor over the weekend and we had to wait until Monday morning. The young man we spoke to said that they would cover the food; adding that the person that changed the sheets said that it was fresh blood; in a very rude tone. Our checkout was at 3pm because of the package that we booked. From 12 to 1:30; three staff (maids) tried to walk into the room; and after opening the door apologizing and closing it. Two people called up saying that check out was at 12 and I had to remind them of the package. I finally packed all my things up and went downstairs to check out. Quickly signed the paper and took off. When on the way; I took a closer look at the room bill. Unfortunately they never covered the food; which they had offered and we were charged for the valet. I called the front desk to ask about the charges; the lady that answered snapped back saying that they were aware of the problem we experienced and I should call back on Monday like they told us earlier. I have never in my life been treated like this at any hotel anywhere. I am not sure if this hotel constantly has problems or if we were the lucky ones; but I would never stay there again and never recommend it to anybody I know.
100504,BKNY1,01/12/2007,Kimpton is my new favorite! What a fun hotel! The room was small but funky and very cozy. I requested and had delivered a pet fish; named Pooler. It was a beautiful bowl and fun to have. The daily paper delivered to my door was the NYTimes; a plus being a New Yorker. The honor bar was well stocked and the room service was a little pricey but prompt. On the last night I finally got a chance to partake in the complimentary wine hour which included a fortune telling. Overall this is the most fun I've had in a hotel in a while. I will definitely try to book Kimpton hotels in the future.
100504,egoldsby,01/08/2007,Disappointed I have to say I was anticipating my stay at Hotel Monaco based on the reviews I had seen on TripAdvisor. However; it was definitely a disppointment. The decor of the room and the hotel was as I had envisioned...very nice indeed! The housekeeping staff was very impressive; all were extremely polite; cheery and helpful. However; the front desk bellmen were below standard in customer service. There were lots of little things that on their own could easily be overlooked; such as the broken make up mirror sagging from it's post in the bathroom; or the jiggly entrance handle to the room (didn't feel too secure when the handle is nearly falling off the door!). My husband had an early morning flight mid-week and we asked for a cab to be called. It was suggested to us that the cab ride would cost double what a private car flat-rate would be; but that wasn't the case at all. I knew the cost of the cab (about $30); and the car would have been $38; but the bell staff insisted that it would be more like $65 for the taxi ride. The cab driver later explained that the bell staff get a kick back for their referrals. I would have preferred as guests in a city and/or hotel; that the hotel staff be looking out for our best interests rather than their own. We were there for New Years; and had planned on dining at the restaurant in the hotel on New Year's Day. We came down dressed for dinner only to be told by the front desk that it was closed due to the holiday. We asked where else we could go nearby; and the response was good luck finding anywhere today. Good luck? Thanks for the help! Another feature I needed for the hotel was to have a business centre that I could work from. They do have one downstairs; but one computer was out of service completely; and the other one was only semi-funcitional. As their internet service is out-sourced; I ended up spending almost $50 of my own money on a system that wouldn't work (no refund); and 2.5 hours of my vacation time trouble-shooting their computer with the internet company's toll free service line! I had asked the front desk several times for assistance but they told me to do it myself! The worst part of the whole experience was that every time I asked the front desk for any assistance; I got a response that included a shrug; as if to say oh well; too bad for you. I found the majority of the staff had an attitude that they just simply did not care if you needed help; and if you dared to intrude on their time; then I got a snotty response. On two occasions; I even caught the front desk girls smirking at each other when they thought I had my back turned and couldn't see them. Talk about frustrating! In all honesty; I couldn't wait to check out. Nice decor; liked my goldfish; the housekeeping staff were great; but the front end of the hotel made me want to dash in and out of the door so I wouldn't have to get in their way; not that I had to be too concerned about anyone taking it upon themselves to greet me anyway; I was pretty much ignored by anyone in the front desk area unless I approached them. Next time; I'll go across the street to the Westin. I saw nothing but smiling faces coming and going from that hotel.
100504,kjw54,12/23/2006,This is a great place to stay! We thoroughly enjoyed our recent stay at Hotel Monaco. We were attending a concert at nearby Benoroya Hall and found this hotel to be an excellent place to spend the night. Check in was smooth and we loved our room with the striped wall paper and Sunshine; our pet fish. We made reservations at the hotel restuarant and had a delightful meal with an attentive waiter. (Try the catfish; it's delicious!) We'll choose this hotel next time we stay in Seattle.
100504,MisstheDogs,12/01/2006,You'll enjoy it Have now stayed at the Hotel Monaco twice for a total of 5 nights. Overally; I've been very pleased.Checkin and checkout are easy and I've never had to wait in line. I've stayed in both a suite and the basic king room. The suite is essentially a very large room separated by a curtain. The sitting room has a couch and additional flat screen TV. Unless you're traveling with more than 2 people or want to spend a lot of time in your room; the standard room is more than adequate. Suite bath is pretty much the same as a regular room (they do have suites with jacuzzis that might be more elaborate). Hotel is only 11 floors so don't expect panoramic views.Furnishings are funky but tasteful. Rooms appear to be in good repair. Robes (with animal print) are standard. Large flat screen TVs with many; many channels are standard. Bathroom amenities (Aveda) are replenished daily. Bathrooms are modern with tile floors and granite counters.I've had mixed room service experiences. Twice; it was fast and food (pizza) was excellent. One morning breakfast was late and cold. The soft-boiled eggs were hard; which is good because they didn't provide a spoon. The attached restaurant is okay; but the one time we tried it service was very slow. Have heard that it's good for lunch/dinner but the menu wasn't that appealing to me so didn't try it.The concierge was helpful but was rarely seen before 9 or after 5. However; the front desk personnel were great. Wake up calls came promptly. There is free wireless and wired interet access as well as a computer in the lobby for those who didn't bring their own.There are some additional nice touches. First; they host a wine hour from 5-6 each evening. Wine is decent (and free) and they do refill your glass. It's a nice way to unwind and mingle with colleagues or even strangers. They are also very pet friendly -- actually seem to enjoy pets rather than merely accepting them. For example; this huge dog joined the wine hour and started to wander off into the restaurant. The staff didn't panic -- merely quietly alerted the owner who rectified the situation. The location is good -- walking distance to a lot of things. However; the hotel is on a San-Francisco type hill; so if you walk down to Pike Market; it's a VERY steep walk back up.The one nice thing about this hotel is that it caters to a variety of traveler types. We saw Packers' fans (in town for the NFL game); business people; tourists; etc. A nice mix with nice staff. It is a pleasant change from the traditional loud; impersonal hotels you find in so many large cities. Would definitely recommend it and stay there again.
100504,DavidBradley,11/13/2006,Fantastic stay at the Monaco The Seattle Hotel Monaco holds up the high standards of the Kimpton hotel line. Having stayed at Kimpton hotels in several other cities; I can easily say that the Seattle Hotel Monaco is one of the best I have seen. The service is attentive and very prompt. Based on being a member of the Kimpton loyalty program; I was upgraded to a 10th floor room with a great view of 4th street and the excellent public library kitty-corner across from the hotel. I highly recommend a tour of the public library; you will be blown away. My room is quite spacious; with a beautiful flat-screen television; with DVD/CD player. The exercise room is pretty standard Kimpton size; which means adequate but not outstanding: four eliptical cardio machines and two stationary bikes; each with personal viewing screens. The cardio machine screens accept DVD's; which I have not seen elsewhere. As with all Kimpton hotels; and the Hotel Monaco line in particular; the hotel's lobby is stylish; quirky; and inviting. It's easy to imagine spending time relaxing in the comfortable; over-stuffed chairs. The restaurant attached to the hotel; Sazerac; is very good. So far; I have eaten lunch there and look forward to breakfast tomorrow. As always with Kimpton properties; I am able to connect to the free highspeed internet by ethernet in seconds; and am cruising the web and checking email back at the office with no problems. In my opinion; you can't go wrong with any Kimpton hotel; and the Seattle Hotel Monaco is certainly an excellent choice.
100504,SAJJ,10/30/2006,Hotel Manaco is Fabulous We had to make some last minute travel arrangements in Seattle. Since we were travelling with a dog ; a Google search of dog friendly hotels in Seattle popped up numerous choices; including this one. Since the location; the room sizes available (2 adults; 2 small kids and a large dog) and their pet friendly policies suited us (and the positive reviews on Tripadvisor); we booked.On arrival; we were greeted by friendly staff all of whom took great interest in making our stay comfortable. The hotel is nicely decorated and the king suite room very comfortable for all of us; especially with the drapery partition between the two rooms. Most notable was the attentiveness to our dog. While many places bill themselves as pet friendly; most are no more than pet tolerant. Not here. Our dog was welcomed by every staff member she came across. Even better was their offer to keep her at the front desk while we went for breakfast. They actually kept right at the desk like a junior front desk clerk rather than sequestering her away in a kennel. An extra service we were not exepecting. Of course; it we not just their treatment of our dog that meant our stay pleasant. It was a nicely personal hotel without its own style and very distinct from the chains. I am now a committed Kimpton hotel user and will stay whenever I can (with dog or without). We didn鈥檛 make it to the wine hour this time; but will be sure to do so on our next visit.
100504,Kenshiroking,10/24/2006,Wonderful Hotel Hotel Monaco Seattle is part of the Kimpton Hotels group. This family of hotels has an upscale; if somewhat pricey reputation; and Hotel Monaco fits right in with this rep. While the rooms can be a bit expensive; it's worth it in amenities and quality of service. The hotel itself is also pet-friendly; although people who do not enjoy pets shouldn't have a problem as I have only encountered one or two animals in my stays at this hotel. They have a wine get together in the early part of the evenings; which presents a perfect opportunity for kicking the evening off right. My favorite room is the Meditteranian Suite with a two person Jacuzzi; perfect for an intimate night in. Don't forget the champagne and strawberries.
100504,bea001,10/23/2006,Awful Being a Kimpton customer expected to find a better place. We had reserved a suite which turned out to be a large room separated with a tacky curtain as a division. The TV control remote didn't work. Wireless internet connection didnt work either.We paid $46 for two coffees and bagel room service breakfast; which arrived 30 minutes late.On our departure date; having to catch an early flight; we had requested room service at 6;00am and after several calls it finally arrived at 6;45am.
100504,rgl314,10/05/2006,good choice this hotel was recommended by my sister. it is in a great location and the room is nice. comfortable bed- quiet- staff very helpful with recommendations as to restaurants. pike's market a 4 block walk. would stay there again.
100504,M2inApril,10/02/2006,Great location and experience My pet fish "Rosa"
100504,stoulson,09/19/2006,Very nice stay..... Just stayed at the Hotel Monaco in Seattle on 9/12. Very nice quiet corner room (I'm part of Kimpton's Loyalty program; and that is my preferred room type).No view to speak of (looked into an office building); but a very comfy bed; good desk space; window seats; and a huge bathroom. Great perk was the 3 bathrobes hanging in the closet (a long robe made for a LARGE man; and 2 shorter robes more suited for women). Had a great room service experience....food arrived in 20 minutes; and was one of the best chicken sandwiches ever (soaked in lemon juice; and served on a great Ciabatta roll with pesto aioli). Check out was super efficient; and they asked straight away if I needed transportation. When I said I needed a cab to another hotel; they immediately called out to the bellman to have a cab waiting for me; while they completed my check out. A very nice touch.The price of the hotel was my only issue.....everything in Seattle was very expensive for this time period due to a big Microsoft convention and Cruise travelers.All in all; very pleasant stay.
100504,TravelerMaui,09/13/2006,Good Time in General We stayed at the Hotel Monaco for 2 nights in September and had a good time in general. The room was fun and (very) colorful; the check in was fast and efficient (although we arrived late and the room service was on overnight mode; the desk clerk offered a menu from a nearby restaurant making deliveries if needed - very good idea); we chose to go with the room service menu; and it service was quick and efficient. Cezerac restaurant was great for breakfast and dinner (too bad the look will change in a couple of month). The restaurant staff was absolutely great and very fun. Food quality was impeccable.Flat screen TV was great; Bed was very comfortable. The location was ideal for our tripCons: -Some mold on top of the shower (oh well)-Some scratches and a couple of small holes on the wall-Bell desk agent not as friendly as the Andra Hotel (where we stayed several days prior)-Front desk agent tried very hard to have us use the town car instead of a cab; in the morning of departure...鈥漣ts' $8.00 more because for security reason the cab won't be able to stop at the right place and you鈥檒l have to walk...blah blah blah...don't fall for it; take a cab and $29 later; you'll be at the airport...in the front of your airline... Hope this help
100504,norcalmama,08/31/2006,Pleasant and friendly place our room fish Buster at the Monaco
100504,GypsyPol,08/20/2006,Less than you might expect Needed a quick; relaxing get-away. I booked a suite here because I really like the Kimpton hotels and knew I could bring my dog and also get in-room spa treatments. I chose the Mediterranean Suite w/ jacuzzi tub (@ $329 a night).I had high expectations and they were dashed pretty quickly. At check-in; no one offered to help with luggage. I struggled up to my third floor suite; which was pretty dark (only one window in the room and that faces a building) and had stained carpet (large reddish stains... possible crime scene?). There was no room service menu and the ethernet cable in the room was broken and didn't work (there is wireless).The fitness center is not acceptable for a hotel in this price range and reputation. It's difficult to get there (only one elevator goes to the lower level and that isn't noted so I had to call for instructions as to how to get to the lower level). Once you find the fitness center; its odd arrangement has to be noted. Cardio equipment faces a mirror wall while the communal television is behind you. If you want to use the small televisions attached to the cardio equipment; you'll have to go back upstairs to the front desk to get headphones. The equipment isn't very impressive and the lone treadmill is out of order. You can find better facilities at a Holiday Inn Express.The in-room spa treatments presented a lot of confusion. Several phone calls were required to confirm treatments and even then; one treatment was cancelled just minutes before its scheduled time. This is a nice service and one of the big benefits Kimpton offers; but the Monaco Seattle isn't handling this service well.Room service staff was great; but food was only so-so. Doesn't compare to other great Kimpton restaurants (the Cypress in Cupertino and the Palomar in San Francisco have excellent restaurants).In-room jacuzzi would have been great; but a ring of grime circled the tub. And once filled with water; a multitude of dirty floaters were in evidence. This was an OK stay. But several new boutique hotels have recently opened in Seattle that offer more in terms of service and attention to detail. The Monaco is going to have to improve if they hope to compete.
100504,TisaLisa,08/18/2006,Travel This is a very nice hotel. However; when I am paying top dollar; I expect top service. Nothing happened that wasn't just life; but I expected a little more supervision....like...my alarm clock went off twice in the middle of the night...I had not set it...the 2nd time I couldn't get it to quiet; so I unplugged it; but then lost my middle of the night timepiece...I would have expected that the cleaning staff might check the alarm clock to make sure it wasn't set to go off from a previous guest's setting. This isn't a horrible thing; but I was paying a lot of money; and expecting a lot of service. Also; my bathtub's stopper was stuck; and I couldn't get it lifted so shower water would drain...Maintenance was relatively prompt; but why put a guest in a less-than-perfect room? Again; paying top dollar demands over-the-top service. There was no tea in the room with the complimentary coffee; and I was directed to order it from room service if I wanted it. $350/night; and no tea? Heavens! Again; just a small breach of service I would tolerate from a lesser hotel. I requested another toothbrush; and was told it was available in my minibar; in lesser hotels; toothbrush provision is complimentary. This was aggravating. The room was large; clean; quiet; safe...and expensive. I was expecting a higher level of service; so I was disappointed. The front desk supervisor did credit my bill $50 for my inconveniences; and I am very appreciative. However; I will likely try another upscale hotel on my next visit.
100504,MyAZ,08/14/2006,Romantic Getaway We celebrated our sixth wedding anniversary with a romantic weekend in Seattle; based at the Hotel Monaco.We had a King Room. The bed was sooooooo comfortable both the perfect firmness mattress and the supersoft bedding. The room was sunny by day (well; the weather helped) and the window treatments kept unwanted light out at night. The flat screen TV was a nice treat; as were pay-per-view movies and a well stocked honor bar.The concierge was able to direct us to an excellent boat tour of the harbor and locks as well as to make dinner reservations. We ate the first night in the hotel restaurant which had excellent food and excellent service up until the last moment when the server lost his cool over a small error in calculating the check. I highly recommend the crab cakes appetizer; which together with an appetizer and Washington State wine made a wonderful meal. Another local restaurant; The Brooklyn; recommended by the concierge also had excellent seafood.The Monaco is an excellent hotel for a romantic or sightseeing trip to Seattle.
100504,LCXY,08/01/2006,Great hotel Enjoyed our 3 night stay at the Hotel Monaco. The room was very nicely decorated. Even though we had a single queen bed the room size was more than adequate for two people. We were able to sit at the table and chairs overlooking the city. The room was very clean and serviced twice a day. Chocolates on the pillows with the turn down service was nice. The location gave you easy acess to many areas. We walked each day. Pike's Market was a great place to buy bouquets of flowers to have in the room. (We bought 2 because we couldn't decide the choices were so plentiful.) We went to the Bank of America just around the corner to its observation level. Cheaper than the Space Needle and a much higher view.We had dinner in the hotel one night. Pricey but good service and food. The complimentary coffee/tea and wine/beer in the lobby were appreciated. Soda would have been nice for the non-drinkers. Many other restaurants within walking distance. We had a car but didn't use it in the city. Thought the $27/day for parking was high. But I guess for a city that's usual. Definitely would recommend the hotel.
100504,mahicks81,08/01/2006,Disappointing Hotel Monoco has very little going for it except location. Reviews in here that mention that hotel staff is lacking in service are right on the mark. In fact; I would hazard to say they go out of their way to stay away from guest. We had 4 in the room including our children and staff kept leaving only 3 sets of towels. Not a big deal but for $320/night I expect better. This hotel has some mangement problems that need to be addressed. Employees are not as friendly as you find at other Kimpton hotels (Argonaught in San Fran was first class and worth the additional dollars). Not once was I addressed by my name or even acknowledged by employees. The restaurant was nothing but ordinary and way overpriced. I don't mind the overpriced part of it if I get special attention and service. You don't at this hotel. The rooms are dull but spacious. The evening wine reception is a nice touch but the way the lobby is arranged makes for a poor place to try and meet other guest. Really not worth the time. At the end of the day I was sorely disappointed and would not go back.
100504,cecomp76,07/23/2006,Another Enjoyable Monaco Experience Windows in the Bathroom! Yea!
100504,pdx2006,07/21/2006,It's gone downhill The Hotel Monaco Seattle has drastically gone downhill over the course of the past 3 years. I regularly stay there each summer and this last visit left me looking for new lodging options in the Emerald City.I have stayed in both the Monte Carlo Suite and a King Deluxe.PROS:- Rooms are a decent size for a city- The beds are extremely comfortable- The room has functional furniture - including a desk with 2 chairs and a comfy chair to relax in (in standard rooms) and a nice sofa an coffee table (in the Monte Carlo Suites)- Room service is very good - the Continental breakfast is fantastic and service is prompt.- The hotel has added large flat-screen televisions and DVD players in every room.CONS:- Service; service; service. I waited 15+ minutes just to check-in and was not welcomed back as a Kimpton In Touch member.- The front desk reception never greeted me as I came and went (something they always used to do).- They mishandled packages and phone calls routinely (not so great for a business traveler).- My Kimpton In Touch preferences were ignored altogether (room type; pillow type; etc)The personal touches are what make Kimpton hotels special. WIth the lack of service I received at this hotel; I would have much preferred the W across the street.
100504,SM,07/19/2006,Our room looked nothing like the elegant ones advertised for this hotel After staying at the wonderful San Francisco Monaco; our expectations were high when we booked this hotel. Especially since the Monaco Seattle was 100 dollars more than the SF Monaco. We were traveling home to Copenhagen so I considered using Priceline to bid low for a four star hotel. But I was so impressed with the SF Monaco that I wanted specifically to try their Seattle hotel. On the plus side; the staff was lovely and service was always prompt. The lobby was beautiful and the staff allowed us a generous 3pm checkout so we could relax before our overseas flight. The room was quiet and clean and everything worked.But we were surprised to see that the room was decorated hideously. The room we got did not; in any way shape or form resemble the beautifully designed rooms advertised on the hotels Web site. The pillows for the beds were left in the chairs and there was no bedspread. The wall paper was grey and white and very depressing. In SF; I loved the Monaco's whimsical colorful style but there was no color or design in this room. Here; I felt they had really misrepresented their rooms which were dull and boring. For me a nice decor helps make me feel at home and cheers me up and this room didnt do the trick. I actually factor in decor when I book a room and sure; the photos they advertised are usually a bit more polished than the reality but at the Monaco Seattle; it was a pure misreprentation of the decor advertised.At the San Francisco Monaco; there was a lovely spa with a sauna and big hot tub. Here in Seattle; we paid 100 dollars more than SF and there was no spa at all. Why was it so much more?Finally; the room service menu did not include any vegetarian dishes except pizza. It seems like a no brainer to consider vegetarians when you make a room service menu. If you can include dogs; why not cover about the 10 percent of the population that doesnt eat meat. We were very disappointed with the Monaco Seattle. But if you are a carnivore who doesn't care for spas or decor; you might just love the place. The service can't be faulted.
100504,LPF,07/08/2006,Less Than Gracious Service We stayed at Hotel Monaco at the suggestion of a friend who usually stays at their sister hotel; Hotel Vintage Park; just around the corner. We were sorry we didn't follow her advice. Although the hotel is nicely appointed the service is less than gracious. As one member of our party said; They don't go out of their way to do anything for you. If the hotel management would work on developing more of a customer service mentality in its staff this could be an above average hotel. As it is now; you're better off going across the street to W; The Fairmont; or Hotel Vintage Park.
100504,RCBPortland,07/03/2006,Lovely Hotel The Hotel Monaco is a quant; charming place to stay in Seattle. The lobby is beautiful and serene; with wall murals of Greek dolphins frolicking in the sea. We stayed in a standard king room and it was decorated in a whimsical; unique style. The room was also comfortable and quiet. The hotel is located in a nice central location and within walking distance to a lot of local attractions. The hotel also offers an 鈥渉our of indulgence鈥? which is a beer and wine tasting. It was nicely done and the day we were there they had a fortune teller. It was a lot of fun. The staff was nice and friendly. I will definitely go back and would recommend it.
100504,Wineknow,06/22/2006,Fantastic for Pets and People A Very Happy Monaco Guest
100504,Midnite13,06/09/2006,Fabulous Stay We stayed in a suite at the Hotel Monaco which was just a few $ more than the quoted room.The valet met us and arranged for a bellman to get our bags and bring them to our room which was on the 9th floor tucked into the corner around from the elevator. It was amazingly quiet.We at at Tulio's at the Hotel Vintage Park. The chicken was scrumptious and the risotto was heaven with a hint of orange.It was roomy and included a 2-person jacuzzi tub in the bathroom in addition to shower stall; marble vanity and AVEDA products. After our roadtrip of 9-1/2 hours; the jacuzzi was welcome relief! We didn't order a goldfish pet but they were in the lobby downstairs; referred to as the living room and also in our elevator lobby.The king-size bed with soft; luxurious linens and comforter lulled me to sleep.I wouldn't miss dinner at The Georgian Room at the Fairmount around the corner. It too was amazing and costs almost the same as Tulio's. Food; service and atmosphere were outstanding!It's about 3 blocks downhill (ie up hill when you return) and 2 blocks over to Pike Place Market. You can walk to the Space Needle but allow 30-45 minutes and buses are free within the downtown area. So if you do hop a bus to the Space Needle; it costs $1.25.
100504,tjk1976,05/14/2006,Cool hotel; great service Hotel location; decor; service and comfort level were all excellent. Great quality was consistent with other Kimpton properties.Typical of Kimpton; they had lots of unique special touches 鈥?giraffe and leopard print bath robes; funky room decor; and even a live goldfish in our room (ours came with a little sign that informed us that his name was Matt). They seemed to have a bit of a goldfish theme going on throughout the hotel; which was kind of cute.The room and bed were very comfortable and it had remarkably soft sheets. Ours was a King Deluxe room and it was bigger than your average hotel room. We had a gloomy view of an office building directly next door; but we didn't pay for a view room; so I can't hold it against them.Sound seemed to travel between the rooms quite easily. We had the misfortune of having a room full of kids next door; but the front desk responded very well by moving the kids to a different part of the hotel; rather than moving us.The only thing that I didn't like about the Hotel Monaco was the $27 per day valet parking charge; which is the highest I can remember paying anywhere. Overall; it's the best boutique hotel that we've stayed at yet in Seattle. We will definitely stay again.
100504,Sam39,04/19/2006,Great location We stayed for 3 nights in April 06. The location was great; we walked all over the city from here including the sports grounds (approx 20 mins stroll) and the space needle. Breakfast in the restaurant was good although not big portions like some restaurants. The first room we had was on the top floor and there was a loud vibrating noise; they switiched our room to a lower floor no problem. Both rooms were nice; colourful decoration and really comfy beds. Staff were helpful. No safes in the rooms so you have to get a safety deposit box which is free. Turndown service left a small chocolate each.
100504,SeattleTrvlr,04/03/2006,Great little hotel Great location; walking distance to everything (except the sports fields and the Space Needle but this is a nicer area of town anyway); across street from Seattle's new library. Unique room decor - funky; colorful; assorted patterns; but fun and very comfortable. Aveda toiletries; spacious bathroom counter with room for all your personal stuff. Friendly staff. Parking expensive at $27/day + tips. Breakfast in the hotel restaurant was excellent at $8-$11; nearly 1/2 what the W Hotel's restaurant across the street was charging. Room 420 was not a suite but was quite roomy and had everything you'd need. Fitness room has Precor bikes; a treadmill; stair stepper; and free weights - ask for headphones at the front desk before you go down there if you want to hear the TVs mounted at each station. Tulio; a Seattle favorite restaurant; is one block away --try the sweet potato gnocchi for an appetizer and the risotto - both excellent; as was the grilled lamb. Not cheap though - about $100 for 2 with 1/2 bottle wine. This was my first experience booking through Hotwire so was worried we'd get one of the worst rooms; but it was as nice as any I think; except maybe the suites. We paid $130 (Hotwire 4-star rating). If you don't like the big chain hotels; this is an excellent alternative.
100504,magellancat,03/10/2006,ExtremelyAccomondating We arrived in Seattle from Florida and had made reservations at a sister hotel Vintage Park. The guest services at Vintage Park had much to be desired. Ex-no help with luggage. So we walked around the corner to the Hotel Monaco and immediately we were treated with a warm welcome and hospitality. We decided to switch hotels; and they had our luggage moved for us; upgraded our room; delivered a fish to keep us company-(I was missing my cats)and it was completely delightful. From the restaurant downstairs; to room service; to concierage guidance; the very comfortable room. My husband is a nightowl; I'm a morning person....so the room worked perfectly. It had a sitting area with computer access and a seperate bedroom area with a curtain seperating the rooms. Two TV's--so no problem with varied intresets; and quiet time. The hotel is centrally located. All together a gem. Highly recommend.
100504,Monkeywrench,02/15/2006,Nice and Convenient My husband and I splurged on a suite for our anniversary. The room was huge and as with all the Hotel Monaco's; the bed was very comfortable with a big comforter and lots of pillows. The bathroom was great with a nice sized shower and a separate jacuzzi tub; all stocked with Aveda products (yeah!). The food at the restaurant downstairs was good being in the middle of downtown Seattle was great. It was a bit of a walk to the baseball stadium and the Space Needle; but most other sites and shopping were within walking distance (take a cab to REI).
100504,chris1205,02/03/2006,Nice hotel Decor is fabulous and service is great but the rooms are a little small. I had dinner in the hotel restaurant twice and the food was great but a little pricey. Over all a good choice.
100504,SteveRicky,01/14/2006,Funky... Rooms are of a fairly standard size for a mid range hotel. Furnishings are bright and unusual. Staff are friendly and accommodating but things do sometimes slip - I had to ask twice to get a blown lightbulb fixed; and my laundry was missed on one occasion causing me problems.The Sazerac restaurant has a good reputation locally and the food was fine; although I found the service pretty patronising on occasion.Would I stay here again - yes I probably would but it's nothing special really.
100504,lifeofbrian,01/10/2006,Honeymoon night We stayed at this hotel on our honeymoon night. The mediterrainian suites are excellent and the staff is very friendly and hip. All in all I would recommend this downtown hotel to anyone looking for an upbeat and modern hotel to stay at without the business-like aspect of the W hotels.
100504,ATripAdvisorMember,12/29/2005,Outstanding service We decided to give Hotel Monaco a try after reading the positive reviews here on TripAdvisor; and having had excellent experiences at Kimpton Hotels in other cities.I've stayed at several downtown Seattle hotels before (including Sheraton; Grand Hyatt; The W) and while I had positive experiences at all of them; I would certainly return to Hotel Monaco before the others. It was truly outstanding in all areas from decor; cleanliness; and especially the service.The reservations and check-in process was flawless. I made a couple specific requests by email prior to our stay; and the staff always returned my emails promptly; ready to assist. We splurged and stayed in the Mediterrean Suite; which was wonderful. There was an emormous jet tub; and the room was spacious; very comfortable; and clean. The free internet access was also a plus. All other Seattle hotels I've been to have a fee.I was blown away by the friendly and competent staff at Hotel Monaco. Everyone from the front desk staff to the concierge to the housekeeping staff were incredibly friendly and helpful.The only downside of our stay was that our hotel room smelled a bit of ciagrette smoke. I had specifically requested a nonsmoking room. When I called the front desk; they assured us that we were on a nonsmoking floor; but that they'd be happy to move us to another room immedietly if we were not happy. Because we so enjoyed our unique suite; we decided to stay rather than move to a smaller room. We were more irritated by the guests who'd stayed before us and smoked in a nonsmoking room than we were with the hotel; which made efforts to remedy the situation.Following our stay; I received a thoughtful and personal email from one of their staff members apologizing for the occurence and guaranteeing that the problem would be discussed with housekeeping in an effort to more thoroughly clean rooms of smoke in the future. I was extremely impressed with this timely response; especially because I'd never made a formal complaint about the room; I had just mentioned it briefly. We were offered a discount on our next stay because of the inconvience; but even without a discount; I would make Hotel Monaco my #1 hotel choice in Seattle.
100504,hipmamatravels,12/05/2005,Hmmmmm what to say I had really high hopes for the Hotel Monaco when we chose it as our base for a girlfriend's shopping trip to Seattle. But after our stay; I would say that given the competition in Seattle; it was just okay. The hotel has a lot of nice features but little things that detract:The bedding is super soft and luxurious with down comforters and pillows. But the mattress is a rock hard standard hotel bed that kept me awake both nights. The furnishings are nice and the colors and patterns fun but the chair had a rip in it and the wall paper was peeling. We stayed in room 815 and there was a noise like a fog horn that vibrated through the walls off and on through our stay. My guess is it's the water pipes but it was really annoying.On waking the first morning we found that we had two packages of decaf instead of regular coffee. It took them 30 minutes to send up coffee and then they showed up with just one package. This is coffee town USA and you get one little package and 3 tiny dried creamers? There was supposed to be coffee service in the lobby but we never saw any. It must be cleared really early. It's gone by 10AM. The wine reception is from 5-6 and boy you better get there on time because if you walk in at 5:50 like we did you get a look from the manager like you are trying to scope a 2nd glass. That and the food was a plate of goldfish crackers. Classy.Friday night the restaurant and bar were closed by 4pm for a private party. That was where we planned to eat since we'd heard so much about the fun bar. It was another bummer to add to the rest.All over the hotel are posters that say things like the hotel is all about you and your comfort etc. But we felt neither catered to or comfortable. No one on staff ever asked us how we were doing or even said hello. We'll be looking elsewhere for our next visit.
100504,SPCTCC,11/18/2005,Monte Carlo Suite Wow -- from the moment you enter the spacious suite and find yourself smiling at the bright colorful draperies and linens; comfortable furnishings and wonderful touches with Aveda products; mint chocolates and leopard print robes -- to the peace and quiet the room and its placement afford -- you know that you have chosen well. What a great place to spend with your honey. What a great; central location to shopping; theater; restaurants and the stadiums. I would do it again in a heartbeat!
100504,ATripAdvisorMember,11/08/2005,Great Experience Much more interesting than staying at the bigger chains; and I've had good experiences with the Seattle Sheraton. Staff is very friendly; as are most people in Seattle; and rooms have a lot of cool features; including the optional gold fish and bathrobes. I'd definitely stay again.
100504,ATripAdvisorMember,11/02/2005,Great Hotel; needs a little polish though. I had a business trip for four days and decided to bring my wife and new baby. I decided to stay at the Monaco because their Monte Carlos Suite was spacious; had two entertainment centers; CD player and of course the gold fish. They accommodated me with a larger robe for taller people and provided extra room in the refrigerator so we could store breast milk.Before we arrived I was able to email with a reservationists who answered many questions and provided me local services for baby rental gear and sitter services. I had multiple email transactions and each one was responded in a professional friendly manner.Of course it's hard to do everything perfect. I had trouble using their one-touch phone buttons to connect to either the concierge or room service as the phone would just receive a busy signal without re-routing the call to the front desk; and after I called the front desk directly they offered to have room service call and that never happened.Overall the experience and people were friendly and knowledgeable. I enjoyed first walking into the colorful room and having their own special jazz CD playing (nice touch). If you choose to stay here you won't go wrong!
100504,ATripAdvisorMember,09/25/2005,Magnificent Hotel Monaco! We spent the first two days of our honeymoon in the honeymoon suite at the Hotel Monaco and couldn't have had a better time. The room was beautiful. We had a fabulous jacuzzi tub in the bathroom. We lived it up; lounging around in our leopard-print robes. The hotel was immaculate. Between 5 and 6 pm both nights; we indulged in the complimentary wine and beer. It's close to everything; and we walked a lot. Best of all; it was only $190 per night (midweek). We absolutely recommend Hotel Monaco Seattle; and would stay there again in a heartbeat.
100504,travelingforfun,09/17/2005,a wonderful hotel We spent two nights here and I can't say enough about what an enjoyable experience it was. The room was a small suite; and was extremely nice. The furnishings and amenities were first class. The staff of the hotel couldn't have been any nicer. The location is perfect. I would strongly recommend travelers to Seattle stay at this hotel
100504,coffeebeans101,09/13/2005,Service Service Service I spent a week with my g-friend over Labor Day for Bumbershoot. The Gray line airporter drops off around the corner from the hotel for about 10 per person; by cab 28 total but make sure they give you the flat rate or Town Car is 38. The location is central downtown across the street from W. It鈥檚 a quick walk to most points of tourist or business interest. Yes the Space Needle is a bit far off but you can take the monorail at the Westlake Center; which is an easy walk away. For the tourist the Underground tour; Public Market; Space Needle and EMP are a must. Leave a bit of room in your luggage because the shopping is great. The neighborhood is very safe and clean. Room: The Mediterranean Suite is quite large; equipped with a two-person Jacuzzi tub and small stand up glass-enclosed shower. The room had no view but we did not care. The room was clean except for a small throw blanket that adorned the foot of the bed; which we took off. It was tastefully decorated and the walls were striped. Trust me you wont feel like you are in a stale hotel. Ask for a gold fish or bring your well-behaved dog for company.Service: All aspects are excellent. Front desk house keeping concierge room service bell desk are all ready to provide you with the warm and professional service. Test them they don鈥檛 flinch.Gym: Open 24 hours with several newer cardio machines and a few dumbbells. The highest weight being 25. They have water towels and a TV. Gold鈥檚 however is within walking distance.Gastronomy: Sazerac is worth a try if not impressive it鈥檚 amusing.This was my third visit to Seattle first to Monaco. While I like the beds at Westin better I prefer Monaco at least until I can afford W. This being my g-friends first visit to both she wants to go back for Bumbershoot next year and stay at Hotel Monaco.
100504,ATripAdvisorMember,08/23/2005,Hotel Monaco Seattle Cares! I'm a little late in writing my review of this wonderful hotel. I just stayed in the Chicago Monaco which was terrible and I wanted to make sure I made note of how nice Monaco's can be WHEN THE STAFF TRIES.I stayed at the Seattle Monaco in January 2005. The staff went out of their way to provide a wonderful four day experience for me.1. The hotel room was huge; overlooking the new library. Immaculate and seemed soundproof.2. Front desk staff spent 1/2 hour writing down cool nightclubs they thought I would enjoy after the conceirge was gone for the evening.3. I casually mentioned an addiction to Coca-Cola to a member of the hotel staff and when I returned to my room my mini-bar had been emptied and filled with only Coca-Cola :)4. The goldfish was well maintained unlike the dead one floating in the pathetic bowl in the Chicago location.5. The doorman ran four blocks one night to find a cab (I guess they are rare in Seattle?) and then ran back to the hotel beating the cab to make sure he could open the door for me and give the cabbie directions.6. I was visiting my father who lives in Seattle and he came to the hotel one day. He has cancer and wasn't feeling well. The conceirge escorted him down the stairs to the mens room and then hung around until he came out to make sure he was okay to get back to the lobby.The staff at the Seattle Monaco CARES. This hotel should be an example to the Kimpton chain especially the Chicago we-are-too-cool-for-our-customers staff.Well done Seattle Monaco. I can't recommend them enough!
100504,SadieDog03,08/22/2005,Loved it! We were recently in Seattle for two days and stayed at the Hotel Monaco. We had a basic room with a kingsize bed; and felt the room was sizeable. Loved the crazy print robes! They were a nice touch. Did not adopt a goldfish for our stay; but had a chance to visit with some in the hallway and lobby. Another nice; quirky touch that makes you remember this place. The bedding was some of the most comfortable that we have had. We also enjoyed the wine hour in the lobby; where we got a chance to meet some other people and share travel stories. Aside from a lackluster breakfast at Sazerac where our waiter was one of the worst we have ever had; we would highly recommend this place to travellers.
100504,ATripAdvisorMember,08/17/2005,Excellent Stay! What a delightful surprise to stay at the Monaco. We thoroughly enjoyed our stay. The room was very comfortable; lovely amenities; and friendly staff. Especially enjoyed the hour of indulgence!! Definitely will come back!
100504,Jannel43,08/12/2005,Great location; helpful staff. My two kids and I spent four days at the Hotel Monaco while we walked Seattle. We stayed in a suite; so that my son got the pullout couch while I slept in the king-sized bed with my daughter. The room felt a bit small; but was okay for what we needed. On the negative side; the bath tub plug didn't hold the water in and when I pulled it out; there was hair hanging from it. The cleaning staff saw the plug and just dropped it back in the tub; didn't fix it. Also the one time I made coffee in the room (coffee is served in the lobby); the staff failed to replace the coffee and creamer. Minor glitches; but still room for improvement.The staff was happy to answer all our questions; very helpful.The restaurant Sazerac has fascinating decor; but the food was uninspired. We had one breakfast and one dinner there. The herb vinaigrette salad (with bleu cheese added for a dollar more) was very good. This is our 3rd stay at a Kimpton hotel. They're reliable. I always consider them first when we travel and if we return to Seattle; we'll definitely stay at the Monaco again.
100504,jadeee,08/08/2005,Good value downtown The Hotel Monaco in Seattle is a great option in this pricey area of town. Rooms at the W across the street were going for close to $400 a night. The Hotel Monaco was very unique; interesting and cozy. The bed/linens were top quality and the Aveda products in the bathroom were a nice touch.You're close to everything downtown and a quick cab ride away from nightlife and restaurants (we loved Lola!).The experience was quirky; luxurious and fun.I would definitely stay here again.
100504,ATripAdvisorMember,06/25/2005,smashing decor If you like your hotel room expertly decorated with a touch of cottage-style whimsy and containing every reasonably-expected creature comfort; as well as service delivered with a smile; Seattle's Monaco is the place for you! At $242 per night booked directly from Kimpton's 800 booking number; the hotel is of exceptional quality and cleanliness. Although quiet at night for sleeping; the hotel is nicely located a 10-minute walk from Pike Place Market; as well as adjacent to and across the street from several excellent restaurants and many shops. One can even view the new Koolhaus-designed; architecturally-acclaimed Seattle library from the hotel's entry. The hotel is pet-friendly; conducts a wine tasting every afternoon; and has an outstanding New Orleans-style restaurant; serving small plates and entrees at reasonable prices. The Monaco doesn't ignore business travelers; either; as it has a staffed business center with several desktop computers; copy machine; printer; etc and also will provide; without charge; wrinkle spray and hand steamers for luggage-crumpled suits. There's no charge to check one's e-mail; either! The staff is the most thoughtful I've ever encountered; once the bellman even asked a passerby who stopped to smoke under the awning to move away from the hotel guests; as smoke was blowing in our faces. Also; on another occasion the front desk staff was dog-sitting a guest's dog behind the counter during the guest's absence. My only complaint: the menu outside the hotel restaurant listed grits on two of the breakfast entrees; grits are no longer served; a disappointment to a southern gal like me. Otherwise; an absolutely fantastic hotel with sterling staff!
100504,Royiv,06/15/2005,Fantastic Service! Stayed here for my girlfriend's birthday over a weekend in June. While the rooms were on the smallish side; they were nicely decorated and the bed was extremely comfortable. I had called prior to our trip to have the concierge make dinner reservations for us. I had casually mentioned to him that we were making the trip to celebrate her birthday and upon arrival in our room we found a compimentary birthday cake and bottle of champage. During our stay; the staff was extremely friendly; polite; and helpful. We found the concierge staff to be especially helpful. We are looking forward to another trip to Seattle and stay at the Monaco!
100504,MrTed,05/28/2005,Worthy of T+L World's Best List We just returned from four nights at the Hotel Monaco Seattle and absolutely loved it. The room was very large (Mediterranean Suite) with a spacious bathroom that included a separate shower and very deep jacuzzi tub (big enough for two). The towels are fluffy and Aveda bath products are restocked daily. The location of the hotel is fabulous with Pike Place Market being a short walk in one direction and Pioneer Square being a 10 or 15 minute walk in the other direction. We had two meals at the restaurant associated with the hotel and were very pleased with both. One rainy night we decided to stay in and order room service dinner. Our meal was delivered quickly by a very friendly staff person. Everyone we spoke with at the hotel was helpful and very friendly. Ask the concierge to arrange a town car for transport back to Sea-Tac - much better than a cab and about the same price!
100504,hyorkshire,05/18/2005,fabulous for dog-lovers we just stayed at the monaco while seeing red sox games. front desk staff was super; and our room on the 11th floor was spacious and comfortable; with an excellent bed. if you travel with a dog; this place is great: when you go out; you leave your dog with the front desk staff; and they take care of fido! they obviously love dogs (the concierge has an adorable wheaton terrier named truman) and the dogs obviously love it!
100504,Neon,05/06/2005,Fantastic hotel experience There's nothing I would change about our experience at the Hotel Monaco. We stayed for 5 nights and the level of professionalism was excellent. The room was large (by English standards) and the jucuzzi was enjoyable. We didn't think the room was garish - or the hotel for that fact. I had expected something very loud (especially after reading some of the reviews) but I was pleasently surprised. The staff and customer service were excellent. Upon arrival the hotel were hosting a fashion show and the atmosphere was fantastic. If we weren't so tried after our flight we would have stayed to watch. The hotel safes are free and were located in reception. The wine 'hour' was great and although we were only back in time for one of the sessions it was lovely to kick back and relax. We did ask for a goldfish upon arrival although one didn't quite make it to our room. We could have followed this up by asking again; but we were just curious and; as we don't have children; decided not to pursue it. I have to agree with someone else review that the goldfish toys were a little tacky.As for the location; it was excellent; although I wouldn't recommend it for those with mobility problems unless you plan to go everywhere by car. Downtown was approximately 10 minutes walk in one direction; Pioneer Square about 15 minutes walk in the opposite direction. The monorail is located downtown in the shopping centre/mall and is approx 5 minutes to the Space Centre (Space Needle; EMP etc). There are a couple of hotel restaurants located near to Monaco although we didn't try these. There are a couple of cafe type restaurants located a couple of minutes from the hotel for breakfast and lunch and a supermarket that stocked pretty much everything. One thing I will say is that there were 3 or 4 homeless 'panhandlers' located a couple of minutes from the hotel. Although they didn't bother us we did see one physically grab someone walking by (although they were shrugged off and he didn't procede any further) and another tried to grab someone's bag. We were told (whilst in Vancouver) that the downtown area is notorious for people snatching women's bags. It's something that happens in all cities; so you just have to be as aware as you would be at home. We were able to walk from the Space Centre to Queen Anne's District although this was a bit of a hike; but one we throughly enjoyed. If you get to Queen Anne's try and get up to Millionaire's row around 6th or 7th Avenue (well it was 6 or 7 blocks walk) as the view is wonderful. We paid for a city pass which was only worthwhile if you manage to see most of the sights. We wouldn't recommend the EMP (Experience Music Project) which was quite expensive for what you got. We did take the 1 hour harbour cruise which we thought was worthwhile as we picked up a bit of history on Seattle. The restaurant next door to the hotel was convenient and although it's not in the hotel there is a connecting door so it feels as if it's part of it. We both agreed we had pretty much exhausted Seattle in the time we were there - but we were on foot since we didn't want the expense of hiring a car and dealing with traffic on the 'wrong' side of the road.I hope this review gives you some idea of the hotel and Seattle itself. If you decide to stay at Hotel Monaco; we hope you enjoy it as much as we did.
100504,travelinc,05/04/2005,Hotel Monaco - Great Location and Service The Hotel Monaco is centrally located and provides excellent service. I recently stayed there from 4/23-5/1. When we originally checked in; there was a slight problem as we were informed that though we booked two queen beds via expedia; they had us in a room with one king bed. Fortunately; a fellow guest was also checking in at the same time and we swapped rooms. For future reference - if booking via expedia; I would recommend double checking with the hotel to ensure that you receive the correct room. The staff also stated that sometimes it is better to book through the hotel directly as they will match online rates. Additionally; the concierge (Marco) was very helpful. On Sat night; we called Salty's to make reservations for brunch the next day and were informed that there were no seats available. The following day; the concierge called the restaurant a few hours before we wanted to dine and was able to book a table for 5 that also had a great window view. The hotel is only a few blocks away from the Pike Place Market ; the Seattle Art Museum; and the shopping district; and within walking distance of the Space Needle; Experience Music Project and other attractions. Ammenities and services provided by the hotel include: a pet goldfish; wine tasting and also a yoga mat that you can use in your room. If in Seattle; I would also recommend taking a helicopter tour of Mt. St. Helens via the Hoffstadt Visitor's Center.
100504,ATripAdvisorMember,05/02/2005,A fabulous gem I have stayed at other Kimpton properties in Chicago and San Francisco. The Hotel Monaco is the best yet. The staff was friendly; attentive and helpful without being in the way. The hotel was clean and well maintained in both the rooms and the public areas. The rooms are comfortable and the beds and linens very cozy. Room service was prompt and the food was excellent. I have stayed at more expensive hotels in the past - Ritz Carlton and Four Seasons - and this property was as good if not better than some of those. If there is one drawback; it is the size of the fitenss room; however; I used the hilly terrain of Seattle as my workout room.
100504,ErwinFromBelgium,03/16/2005,More than OK Last year I stayed at the Fairmont Olympic in Seattle; the Monaco gets close. Whereas the Fairmont is all about grandeur; the Monaco is smaller; cosier and more personal. Staff is very friendly. My room on the 10th floor was spacious; quiet; and well-equipped. Large bathroom with Aveda products; king size bed with lovely pillows...and the possibility to get a *real* goldfish in your room during your stay. The hotel is well located for shopping and entertainment; the bar/lobby is lively and there is every week a free wine tasting. No doubt; a good choice for your stay in Seattle; whether on business or for leisure travel.
100505,hmeeker,01/04/2009,worst nights stay one of the worst nights ever at first our room was across from elevator and we did not want to listen to the ding when the door opens. we asked for another room we were given a 3rd floor corner on the street side. view of market and closed down theater. was woken by drunk and disorderly people on the street. bed was so uncomfortable must of been the original mattress from opening day. If was the worst night I think I have spent in a hotel. Staff did not care to listen to our complaint and charged us full price anyway. We traveled with another couple and they were on the 5th floor two floors above us and had the same problems.
100505,travelinggalclsg,12/20/2008,Ugh Well where do I start? HORRIBLE!. Okay the location was good and the restaurant was superb. Ralphs market was across the street and great as well as Dahlias restaurant. As for the hotel itself. We arrived there an hour early and were punished. Desk Clerk had something to say about our New Yawk accent. We were then punished by being given a handicap access room that had no bathtub. The room was drafty and it faced the parking lot and construction site which was noisy. The bed and the bed linens looked and felt like they were from the original days of George Washington. Shabby and nasty. The tv was antiquated; the stations limited. No fridge; small towels and never enough of them. Parking was almost 30 dollars a night and internet was exorbitant as well. The pool was nothing to write home about and the fitness room was .;. limited as well. all in all i would say that if it were the last hotel in Seattle I would sooner camp out.
100505,PatrickBrock,12/13/2008,Disappointing Amenities Part of the reason we selected the hotel was because it advertised having a pool and hot-tub. The Pool ended up being so dirty that the sides; above the water were black with grime and people had taken to scratching profanities into it. Otherwise the rest of the pool had dark dirt stains covering the bottom and sides.The hot-tub was luke warm at best and just like the pool it was filthy. We informed the desk about both the pool and the hot-tub and they stated they were cleaned regularly and were operating as they should. These statements indicated to us they did not care about what we thought once they had our money.A further complaint was the difficulty in finding information related to their parking accommodations which turned out to cost an additional $27/day.The rooms themselves were adequate although the marble in the bathrooms could have used a thorough cleaning as they had dirt and rust stains.The best part about the hotel was the location as it was in walking distance of the Space Needle; The Public Market and for us Qwest Field.This hotel is good if you are just looking to catch some sleep but you do not worry too much about quality. If you want to soak in the hot-tub or swim in the pool at the end of a long day look for other accommodations.
100505,micklondonengland,12/07/2008,great hotel and location a great hotel with a fantastic location.stayed on the 9th floor with a space needle view.clean spacious rooms with a superb view.staff were very friendly and chatty.breakfast in the restaurant was very good as was happy hour from 4pm to 7pm in the bar.10 mins walk to space needle and 5 mins walk to macys and the shops...i cannot fault the hotel over my 4 night stay......excellent..............
100505,Sandy11,10/24/2008,Dirty; Shabby and they did a bait This is a bait switch type of place.We stayed there before our cruise to Alaska; and I called from Pennsylvania to verify non-smoking.The staff would not listen when I said I refused to stay in his horrible smelly and dirty room. The lobby was also dirty; and they cannot accommodate a group of people before a cruise.About 4 hours later; after they sent a man with a can of spray to remove the smoke???? really a can of spray???? YES!; and I refused to stay there; they found a room with 8 spotlights in the ceiling; no towel bars on the 2nd floor that was non-smoking.I wonder what this room is used for during other times; because no other hotel room has 8 spotlights pointing to the bed????Perhaps the police needs to know about this place that has 8 spotlights pointing to the bed???!!!We had to move our things ourselves after fighting with them for hours. And the consierge gave out bad advice about what time to leave for the ship. They said they have a smoking floor for over 20 years; and there is no way they can remove the smell of smoke from a room.I said I called long distance from Pennsylvania a week before the stay; and they said no problem.Don't waste your time or money by staying at the Warwickand they do nothing to help you. if you want a great place try the Doubletree Suites at Seattle; WA SEATAC near the airport for a large room with great accommodations and a great staff and they have people in the lobby to print your airline boarding passes with complete gracious; efficient staff for everything!
100505,kkua,10/22/2008,Be sure to get a high floor Got a room on the 3rd floor... checked in around 2100h; so options were limited. Room balcony was across from Cinerama and crowd was noisy (Indiana Jones' premiere).Very cramped lobby but free WiFi around ground floor; but not in hotel premises.
100505,beachlover325,10/20/2008,Decent accomodations; no stand-out service Seattle Warwick
100505,Notam,10/04/2008,Good hotel. Luxury? Not so much. We chose the hotel due to the excellent location in Seattle. I booked by contacting the property directly and had a wonderful first impression of the service. I also called back to verify that I advised of a late check-in and was once gain spoke with a courteous property representative. The hotel recommended a terrific sedan service direct to the hotel (complete with mini tour of the city). Check-in was effortless and the room request was honored as booked. We requested an upper floor (needle facing) and frankly am glad we had the booking. At 0600hrs there were a couple of folks in a theatre entranceway across the street from the hotel whose voices were amplified in the entrance; we could hear them on the 15th floor. Gilcrest and Soames toilettries were a nice touch and other room features are frankly forgettable (for a property considered to be 'luxury.)The view was nice; breakfast was great; fast and friendly in the dining room and the complimentary business center was a G*dsend (since I forgot my Seattle maps). One may come across websurfers monopolizing the computers; so get there early. For those familiar with Ralphs grocery in California; sadly the one across from the property is not the same. We reserved our walkabout for the next day in daylight; as the area has some sketchy elements if one is not familiar with Seattle. We'd stay there again.
100505,mcmomny,09/29/2008,Nice stay Stayed here the night before our cruise.We choose this hotel by the price and walking distance to the pier.Nice room with great view of Space Needle; clean and comfortable; very nice toiletries available to guests.All we did was sleep; shower and leave so can not review the other options the hotel has to offer except the lobby looked bright and inviting and the doorman was very helpful to us.I do feel it was too expensive but then any hotel we looked for in the pier area was too expensive.Easy walk to the pier and many places to eat along the way.
100505,TLD2006,09/29/2008,Great location - they need to internally upgrade to take advantage North end of downtown Seattle; great restaurants nearby; good prices. The rooms need to be updated; literally thought I was sleeping on a 1970's bed with old pillows and sheets. Net result is a bad nights sleep. I would stay their again for the location but that is it. Staff is very friendly also.
100505,cruisegaldiane,09/25/2008,Nothing Special but great location... As a travel agent myself; I booked my group at this hotel for both the a pre-cruise stay and post-cruise stay. My room faced the Space Needle on both stays making for a great view. I have to say that this had to be the loudest; noisiest hotel room I have ever stayed in anywhere. My 1st night there; Sept. 12th; the city was doing road work on one of the cross streets until 1pm; then at 3pm drunk neighbors were yelling off their balcony to the street people partying in the parking lot below. Doesn't make for a good nights rest after flying for 4 hours and checking in at 10:30pm. If you are a light sleeper (or if you have any problems with night noise); request a back room that faces the back streets and not the space needle. The lobby is so very small so when you have a lot of rooms checking in/out at the same time then there is no room for people to even move at the counter with luggage. I find that this hotel is sold-out often so getting early check-in is hard. I found the rooms to be nothing but standard. I wouldn't consider them anything near 4-star; nor the hotel for that matter. I have stayed in numerous hotels around the world from 2-star to 5-star and this one I ranked as just a room to stopover at prior to the cruise. The room was clean; bathroom was clean but nothing to write home about. The one major thing that the Warwick has going for it is it's location! You can walk to Pike Place Market as well as many places to eat like MaMa's for Mexican. The bellman - Joe; at the Warwick was the best employee that we encountered there. He helped us with informing us with which bus numbers to take to go down to Pioneer Sqaure (there's a free city bus that stops right outside the Warwick that goes to Pioneer Sqaure). He also set up our car service back to the airport for us without even being asked to. Just left us a voice mail in our room saying what time they would pick us up in the morning. It's cheaper to take the car service than a taxi so the hotel can arrange that for you. I did eat 1 meal at the Warwick and that was breakfast; it was fine. $40 for 3 people and all I ordered was the blueberry pancakes. If time had permitted I would have walked to Pike Place Market and ate down there. Bottled water in the room is $4 so run across the street to the grocery store and buy it there; it will be cheaper for you. There is no safe in the rooms and they charge I think $11 per day for internet service. Parking is $26 per day at the hotel unless you get in on one of trhe Weekend Specials. If you have a group going to Seattle; we used Shuttle Express and set up a private city tour for 3 1/2 hours and they took us all the places we wanted to go. It was great and they picked us up right at the hotel. Got a really good rate and by having the private tour we didn't have outsiders with us so it made it a lot more fun.
100505,msjuanita,09/22/2008,We haven't even stayed there yet and have been treated like dirt! I just booked our room on hotwire and was disappointed as soon as I saw the hotel. It looks old and not well kept. I called to see what type of room we would be receiving and the operator treated me like I was a homeless person begging for a room instead of a paying guest. I am absolutely sick that we are now stuck at this hotel.
100505,thursdayfan,09/20/2008,Great Room and View! Space Needle View from Balcony
100505,TravelLady30,09/18/2008,Didn't sleep a wink! I am a business and a for pleasure traveller; have stayed in many hotels around the world from Hostels to 5 Stars; so this will be a very honest review. I am in my hotel room right now at the Warwick writing this review with red eyes because of the lack of sleep I got. Despite the fact that I reserved the room on the Warwick Website about 2 weeks prior to my stay and requested a High Floor Room; Away from the Elevator....I received the complete opposite. Third floor room; right in front of the Elevator. It was like they didn't even read my request. Upon arrival the Receptionist did look for alternate rooms for me; but said there was absolutley nothing...which is funny because I hopped in the elevator with someone who just checked in about 4 hours after me and they pushed the 10th floor. Don't know how they didn't have any higher rooms... Needless to say the noise in the city is horrible...buses going by every 5 minutes; the elevator doors shutting; opening and beeping constantly...Other things that bothered me: Shower has no pressure; it was like being spit on. Nickle and Diming of services such as parking for $27 a day! and $11 a day for Internet. Beds are old and bedding is old and uncomfortable. Sheraton standards are much better; if I were you I'd spend the extra $50 per night and stay there! Service was just ok. Didn't feel special; but didn't feel like they were rude either. The only good thing: location. Pretty close to everything. Otherwise; like I said...stay at the Sheraton or Marriott.
100505,JohnsonFive,08/31/2008,Just a Tourist We have always enjoyed the US; but sadly whilst this is a lovely Hotel; it was our worst choice on any tour of the States.We arrived late; and as a courtesy we readvised the hotel.Upon arrival we were just treated a 'nothings' off the street; and sent to a room. Literally.We had problems with the switches in the room; and were told that is the way it is.I could not recommend this hotel; even for a stopover.
100505,rochne,08/23/2008,Warwick has many advantages The Warwick is a good mid tier hotel; we like the location; the balcony doors open - fresh air; even though a bit noisy with the firehall a few blocks away. Exceptional food and service in the dinning room ; breakfast and dinner. Entertainers in the lounge in the evening add to the enjoyment of sharing some fine spirits. Grocery store accross the street and Dahalia's one block waay. for lunch or dinner; fabulous desserts. Pool area could use an upgrade. The front desk staff need to smile a little; it goes along way; take a clue from the food service staff.
100505,barcodeVegas,08/14/2008,The Warwick;Seattle view from our room
100505,nynj8,08/13/2008,new york;ny the food was fantastic;the staff very helpful only complaint I asqued for two beds and got one and my view was the wall to the parking lot. p.s. this complaint has nothing to do with the hotel only the neighborhood; I'm from new york and I'm used to deal with every nationality but I had the desplausure of meating(not all)but the most recist people in my life
100505,euroky,08/09/2008,Good hotel; good value; great location. Just got back from a weekend in Seattle at the Warwick. Took the grayline airport shuttle and it dropped us off right in front of the hotel. Also picked us up for our return to seatac. Our room had an incredible view of the city skyline; was a fairly good size; with a nice size closet and plenty of drawers for your clothes. Also had a good size desk to work; but the wireless internet was not free and the signal was very weak. The location of this hotel is very convenient; within walking distance of nearly all the sites; pioneer; safeco; and qwest being exceptions. Ralph's grocery across the street was a great added feature; as was dahlia's bakery. It looked like the hotel was on the edge of a transitioning neighborhood; but we never felt unsafe. Walking north of the hotel after dark made me a little uncomfortable; but walking south towards the main shopping district was great with plenty of others out walking. This hotel seemed more European than American. Overall; a great experience. I can definitely recommend the Warwick when travelling to Seattle.
100505,BarbadosMillie,08/09/2008,Not impressed! We booked this 4* hotel on the strength of the recommendations on trip advisor and boy were we disappointed! All our previous selections had been a great sucess; so we thought we'd increase our budget slightly and stay here for 2 nights on our way home. We were travelling with 2 small children (57) so booked one room for us all.The lobby of the hotel is small and gloomy with 2 inconvenient steps down and this just about sums up the hotel. We received a lukewarm welcome at check in (early evening) and a very weak offer of help with parking and our luggage. The room itself was dark with 2 very small double beds; but a view of the spaceneedle. The bathroom was dated (compared to other hotels we had just visited); a pretty pathetic shower and a hole in the ceiling.We asked at guest services for recomendations for children friendly restaurants and the staff shrugged their shoulders until a member of staff called Dave came to help us. He was the most helpful member of staff we came across our entire stay! He gave us directions even advised us on portion sizes. The other times that we contacted front desk/guest services (very difficult to tell them apart) we were met by unhelpful unknowledgable staff for very straightforward requests verging on the sarcastic and rude. We enquired about other breakfast restaurants; whale watching tours and pottery barn locations) and we ended up doing our own research and bookings. The standard of housekeeping was not as good as it should have been - the maid didn't remove or replace dirty cups glasses and wanted to get in our room at 8am on the day we were checking out.We only ate breakfast only once in the hotel; and the waitress (a mature lady) started off by giving our children (who were sitting quitely) a lecture about behaving and being good for their parents. Slow service given a nearly empty restaurant.The hotel is located centrally and we were able to walk to places; but the parking is $27 a day for guests which we thought pricey. We were also told by the front desk that internet access on our laptop was free; but at checkout $11 per day had been added to our bill. When I questioned this; I was told that as I had been 'miss told' they would remove it; but I was made to feel pretty bad about it.Overall; its a dark; dated hotel let down badly by the unhelpful and rude staff. We couldn't believe all the previous excellent tripadvisor reports!
100505,molletts,07/12/2008,Great stay at the Warwick We; along with another couple; stayed at the Warwick for 4 nights from 18th May. We had a room with a city view which was very comfortable. The staff were helpful and check-in was easy. The location is very good; within walking distance to shopping and Pike Market. There is a very nice grocery store across the road which is open till 2am and sells everything; even Australian wine. We ate one night in the hotel restaurant. Enjoyable meal. Would definitely stay at the Warwick again
100505,tailspinmp,07/01/2008,The Warwick in Seattle adventure Great location which was close to everything.The room was very nice; well maintained and had a wonderful view of the Space Needle.The Business Center was very convenient.The Staff was very courteous and made us feel welcome.Will stay there the next time that we are in town.
100505,prettystella,07/01/2008,pretty good I stayed at the Warwick in January; on the 19th floor. I had a great view of the city; especially at night! In response to earlier reviews saying the rooms were drafty and cold; I had absolutely no problem with that. If there is one thing I will say about the room; it's that the heating was excellent!Rooms are a little outdated and mine was pretty small; but they're comfortable and clean; so no complaints there. This hotel has an excellent location for many local sights; great restaurants and pubs within walking distance as well.The staff was great and helpful with whatever I needed. Did not use the pool or fitness center. I would have liked to have used the business center; but it was always full.My only complaint was that the food I got from room service had a hair in it. It took awhile for room service to take my order; but the delivery was fast. Nice stay at the Warwick; would stay again.
100505,journeys4me,07/01/2008,below expectations There is nothing really seriously wrong with the hotel; but it just doesn't have any wow factor. Positives: Location is great for exploring the city (sight seeing; shopping; restaurants/clubs/bars); concierge was helpful. Deluxe room was big with a good view (18th floor). Negatives: Decor is very plain; nothing special; worn out. Instead of duvet there a blanket placed between two sheets; swimming pool is very very small but also very very dirty; stuff at reception desk doesn't seem to be happy to work there so you also don't get any feeling you came to a good placeRegarding the price we were paying (from 200 to 260USD per night) we expected a bit more. Didn't get it...
100505,MuppetTraveler,06/11/2008,Perfect I don't typically write reviews on sites; but I saw the last one and wanted to update it...I am physically writing from a room on the 16th floor of the Warwick hotel; visiting here from Hollywood; CA. I've stayed at a couple of hotels during this visit; and I have to say - this is extremely nice.I wanted to comment on the noise comment - I have to say; I think if you're familiar with city noise; this place is actually very quiet. I'm (again) from Los Angeles; so maybe my perspective is a little different; but it's actually a very quiet part of town. There is some construction going on about a block down; but it's during the day and not loud at ALL. I can't hear any of the other rooms; and the heater makes.. Well; the noise a normal hotel heater would make. It's within walking distance of the Space Needle ( and the museums around it); as well as Pike Place Market (and the waterfront). There is a very helpful store right across from it that stays open until 2 AM.. There's also constant cabs waiting outside the front lobby for when you want to visit other parts of the city. Also; if you have the opportunity - and no height issues - I would suggest asking for one of the higher floors - the rooms are all the same up until the suites on the top floor; so it's not pricier to ask for one. The view from either side is amazing - you can choose to have a view of the Space Needle; or of the city (I suggest the city - GORGEOUS).The staff have all been incredibly nice and helpful; and the room is exceptionally clean. Would totally suggest it to anyone!
100505,Touring56,06/03/2008,Noisy The hotel is well located within the downtown core but the traffic and street noise is very loud. We were on the 7th floor and could hear people talking on the street across from the hotel. City buses just waiting at the bus stop could be heard running in the room all night long. Parking was expensive and there was no elevator in the parkade so if you have any mobility problems you need to use the valet parking.
100505,VancouverItchyfeet,05/27/2008,They made it a special memory I am amazed at how special they made my mom feel. When I booked this hotel; I told them it was for my mom's 60th birthday; and asked simply that someone wish her a happy birthday. Much to my surprise and delight; they did so much more. When we arrived; I was told that our room had been upgraded to a room with a view of the Space Needle - it brought tears to my eyes. Last time we came to Seattle; we stayed at The Fairmont - and while it was nice; it wasn't too special in any way...just nice. This time...well; I'd lost my job earlier this year; so The Fairmont was out of my price range; and the reviews on The Warwick looked like we would have a nice stay; but that was all I was expecting as well. What we experienced was phenomenal - the front desk clerk Lisa Smith not only secured us an upgrade; but when we returned late at night from a day of shopping and a nice dinner; there was a champagne bucket with Martinelli's sparkling cider and two glasses waiting in my room; she also said Happy Birthday on a note; and we found an accompanying cheese/fruit place set beside it as well. Blew me away. I would not hesitate to recommend this place. It is a little older; but it is in a terrific location (amazing restaurants surround it; and two blocks from shopping; plus the new Indiana Jones movie was playing across the street); everything is really clean; with hints of modern furnishings to update it - and of course; most of all; their personal touch made my mom's 60th a memory for us both to cherish. Location location location; tidy; and personal touches; what's not to love...especially when they make your loved ones feel important!?!
100505,RoadTripsRUS,05/10/2008,Too Much Traffic Noise I attended a conference and stayed at this hotel for three miserable nights. The lobby and dining areas are fine. The rest of the hotel needs a lot of work. I had a room on the quiet side of the 12th floor. Unfortunately; I don't think there is a quiet side of the hotel. As previous posts mentioned; there was a continuous draft through the sliding glass door since it wouldn't close all the way. I asked to move to another room and was told that all the nonsmoking rooms were booked. The room was so loud from buses and other traffic noise that it sounded like a freight train was going to come through the wall at any time. I've stayed at a lot of hotels on business trips and this was by far the noisiest. The towels and sheets were threadbare. The heater roared loudly; and the room was either hot from the heater or cold from the draft. The conference facilities were drafty and the food was average. The front desk staff had a pleasant appearance but did not seem interested in providing any assistance with dining recommendations; transportation; directions; etc. I asked the bellman for directions to a restaurant and he sent me down the wrong street. This is not a hotel I can recommend for any type of group.
100505,AlaskanIce,05/01/2008,Watch out for this one! The previous positive reviews must have been from those who were given OUR room. Just hope that you get there to get a room ahead of someone else!We booked this hotel through Hotwire; which was misleading; as it listed this hotel as a Pike Street Market hotel. Not so: it is 5 long city blocks away. It also lists as a boutique hotel which is to make it sound quaint; I guess. Translate it: Old and unrelenting.We called ahead because we specifically needed two beds for medical reasons. I even checked in early to secure a room. I was told by a counter help that your room is locked in for the 14th floor and two beds. We returned at 6 p.m. to be told that because of increased business; our room had been changed to a room with one king bed (very; very small) and a lower floor.Now: I had been told to check in early and that I would get a higher floor room with two beds. Not so. To say that I have a room locked in and then to DOWN GRADE me; is inexcusable. I only regret that I didn't wear my new Trip adviser bill hat! The front desk was very; very rude; cutting my sentences off midway to tell me that it didn't matter what I was told; a crowd had come in and they sold my room. I spent a SLEEPLESS night on a lower floor next to my husband who needed his own bed. How rude. They weren't even apologetic. It was ridiculous. I will never stay here again. Beware: some rooms are very small and outdated and the pool smells like mildew. Seriously. I was basically told because I booked through Hotwire; I wasn't a preferred customer! They don't realize the power of Trip adviser! My recommendation: Save your money! There are several better hotels nearby who appreciate your business and will work with you. It isn't that great of a location; and certainly not worth being treated as if I were pond scum because of using Hotwire (as if people who saved money were stupid). Take my advise: spend your well earned money at King's Motel (1/2 block away) or at the Sheraton or Weston. It was a real bummer staying here!
100505,ChicagoMikeandcait,04/25/2008,Absolutely no complaints! We had researched several different hotels before deciding on the Warwick- we chose it because of the affordable price and location in the city. Upon arriving; we were very pleased. It is in a prime location; a short walk from the market; and very close to shops and restaurants. Our room was spacious; very clean and it had an amazing view of the Space Needle. The bed was unbelievably comfortable. When we were checking out; we noticed we had been charged a fee for using the internet (we had never used it). We notified the people at the front desk and they immediately fixed it; no questions asked. They also offered to get us a cab even though we didn鈥檛 need it. An overall; very satisfactory experience.
100505,Mekoryukbic,04/14/2008,Nice Hotel but.... This is a nice classy hotel which my company booked for me. It has a nice restaurant and the rooms are very comfortable and spacious. If you have the money to spend; this would be a great place to stay. The only thing I did not like about this hotel is they make you use their wireless internet service which you have to pay for. If you have dial up capability; it will work for a while; once they learn that you are using free dial up; they will but a block so you can't dial up. Majority of the staff is nice; but when I stayed there; the person who checked me in was absolutely rude. Check out was very smooth and the Grey Hound Bus stops right outside the hotel to take you to the airport...for a fee of course.
100505,mensendamp,04/14/2008,Great Location This was our second time staying at the Warwick; the first time we stayed here was a few years ago. Reading the other reviews; I definitely have to agree with alot of them; the hotel is starting to show its age. The location is great; and with Ralph's Grocery Store right across the road; its so convenient! The service there is decent but wasn't memorable. This time we were on the 7th floor and it was so noisy. We were woken up a few times during the nights by so many loud sirens and outside noise. I know this is downtown Seattle; but I never experience it this bad when staying at the Warwick on a higher floor and when staying at Mayflower Park a few blocks down. The room was average; could use renovation. The water pressure in the shower was terrible! Perhaps it was just the floor? I love the restaurant they have there; its such a great place to have breakfast! Excellent service! I would stay here again despite of the noise and the rooms showing their age... but I think next time I'll try another place.
100505,Lansaw,03/26/2008,The best for what you get. Stayed a night at the Warwick over March Easter weekend. Looked through the reviews here and prices of places on expedia previous to travelling from Vancouver and this place looked to be the best value; and it was. We got an even better rate with our Automobile Association membership (AAA or CAA). It was $132/night including all taxes - about a $20 saving over their already reasonable rate (IMO). Parking is an additional $27 but they didn't charge us for this. Basically we were looking for an upgrade to a motel and wanted an indoor pool and hot tub; and wanted to be in the heart of the city. This was it; with pros and cons. We could have stayed at a Quality Inn (1/1/2 stars) for $80/night; or The Sheraton (4 stars) for $210/night. Wasn't drawn to either for reasons of amenities and price respectively.Overall; the biggest pro is what you get more than you pay for IMO: Service well beyond a motel; nice indoor pool and hot tub (you'll find few of these in downtown Seattle); work-out room; newspaper at your door in the morning and invoice slipped under your door on the day you check out; friendly staff; easy early check-in upon our request; a very nice bar - we popped in for a martini - and restaurant which looked nicely run with French flair. Bathrooms are granite and quite clean; although a tad worn. Our room had a great view of the Space Needle.One outstanding feature is the proximity to everything; and this is what we wanted. We walked to everywhere over the 2 days we were downtown. EMP - which was outstanding - is within Seattle Centre as is the Science Centre and the Space Needle. The Science Centre is a must for those with kids; much bigger than Vancouver's Science World with more to do. We also walked to Pike Place Market; and to several restaurants and downtown stores close by. Also; about 3 blocks away from the Warwick is a great jazz bar called Tula's and the area of town (Belltown) has got great character while still being downtown and extremely convenient. Downtown stores were also an easy walk. We walked to Seattle centre; spent the day; then took the monorail (3 minutes ride) to downtown; then walked back to the hotel. A great day.Cons: Only two; but one worth noting for sure. Our room was on the 6th floor of about 25 floors(?) but much too noisy through the night. Not constant traffic; but intermittent busses made things tough. Our kids had no problem sleeping; but I awoke at 4:30 AM and checked our our window to see if it was open; which it wasn't. Next time; I will request a room much higher up which the check-out clerk said was the way to go. One other con was the beds were too small for me (with my wife). Maybe they were doubles(?); fine for the two small kids to sleep together; but we'd like at least a queen; which we are used to. Again; I'll request this next time. Tour tips: Forget the Space Needle. $50 for the family and while the view is awesome; you're up there for about 20-30 minutes unless you stay for a refreshment. Not worth it unless you're dying to see the lay of the land on a very nice day and have $50 burning a hole in your pocket.EMP- Same price as the Needle; but it was 4 hours of great stuff to do. Hands on music experience; as well as a science fiction hall of fame attached. Fabulous for kids or those who are into this. We thought our kids might get bored. They didn't and since we went after 3:30 (it closes at 5) they stamped our tickets to return the next day; which we did. Can't say enough about it.Science Centre: Again; great value and if you're from Vancouver and have a Science World membership; you get in free. But even if you pay the $30 or so for the family; there's lots to see with a great dinosaur exhibit; butterfly room and plenty more.Restaurants: Of course lots in the area; and we loved the Thai food places.Parking; Hotel parking is $27/day and is actually a pretty good deal for central downtown. That gets you parking for your stay and until 5 PM the day you check-out. Very convenient and we didn't bother hunting for a cheaper deal - what would we get elsewhere - $20/day - so why bother? Besides; they forgot to charge us for the parking upon check-in - we didn't notice until check-out and they just said It's on us when we checked out. Very nice.Overall; a very positive experience and we love Seattle. We're happy that we didn't pay the extra for the Sheraton; or go to the Quality Inn for not a lot less. We'd go back to the Warwick with a definite note to advise the staff upon reservation that we are sensitive to street noise; and to place us accordingly - upper floor - which I'm sure they will do.
100505,PRAdam,03/13/2008,Handy to everything Pretty comfortable hotel. reasonable positioned so you could walk to most things you wanted to do in Seattle. Didn't dine in the hotel so can't comment but a colleague said the $10 breakfast was sensational value. Staff were helpful and friendly. Free internet access in the business centre which was useful. But as usual wireless access from the room was overpriced.I wouldn't have any hesitation at staying here again
100505,elyette,03/05/2008,Needs a rennovation I am glad I got a discount. The room was clean; but nothing special. In fact the bathroom showed a bit of wear. The size and amenities were no different from a good Best Western. Just as noisy too. Maybe that is why there is a discount.The service was average.However; there is a good advantage to this hotel if you have a car. You can park your car yourself and save money doing without valet service. If you approach from Lenora St; however; you have to make two lefts to get to the garage which is to the left of the lobby.The location is great for Belltown; the Federal Courthouse and the town's retail core.
100505,lalouisianne,03/04/2008,Nice neighborhood Stayed at the Warwick for a weeklong conference - the room was on a lower floor with a view of a parking lot (and my rate was at least $140-160) - the draftiest room I ever stayed in! A nightly wind across the floor...The neighborhood is perfect - close to everything. Room was clean and the appliances worked. I stuffed the bedspread against the window at night; to lessen the draft. Disappointed that my room rate could not include something nicer; or any view at all; but the city was booked for the conference. (FIX those windows!). Oh; and all I heard all the time was the elevator going up and down... so I didn't have a 'luxury' experience in my estimation.The biggest issue I had was that a housekeeper opened the room; and left the deadbolt in the state that it held the door open. I was staying in a single; came back from my conference; and my ROOM WAS OPEN. Spooked me - I called down after cautiously entering. The manager didn't see fit to come up - just called me back later; asking me if anything was missing. Lucky me; I had forgotten to close the safe; but everything including valuables was still in place. I think the manager could have managed to make an appearance in an instance like this; and I have had experiences in other hotels which were less dramatic; where a manager made an appearance to explain the problem.The restaurant is not good - even breakfasts were hit-or-miss (how do you screw up breakfast?) On the other hand; there are wonderful eateries in the neighborhood - try another venue. The staff in the restaurant were the nicest on staff; though! Oh; and the prices for breakfast in Seattle are shocking - not sure why. On the east coast you can eat like a king for $15 at breakfast - here; I didn't escape for under $22 and didn't necessarily feel full. I was offered a discount on my next stay; after I wrote the chain. But... I cannot imagine a repeat visit to that hotel. If I return to Seattle; I'll be looking for accommodations elsewhere. There are some fabulous hotels (my friends were in them; and some paid no more than I).Seattle's nice people and fun atmosphere were great - if that and a place to sleep are what you're looking for; this could be the place for you.
100505,skpke,02/27/2008,Best Value in Downtown Seattle Stayed twice recently; $108 weeknight and $129 weekend. Very nice room; request high floor (book these rooms early; particularly Space Needle view). Room not 5 star; small defects but not enough to mention. Bed; room clean and comfortable. No noise problems as mentioned elsewhere. Front desk staff; Micae; works evenings; very helpful. Parking $25 a night but if you are in and out you may park free on the street after 6 pm usually within a block. Enjoy!
100505,worldwanderlust,02/19/2008,Decent mid-range hotel; good location We stayed 2 nights with a toddler. The room was fine and quite nice for a 3 star hotel. The location is nice and you can walk anywhere in the shopping area of downtown Seattle; including the market. Across the street was a grocery/deli store that was open late and you could grab food or a coffee. We would stay again.Th only negative were the staff. When we checked in (which was late at night after traveling with a toddler); they gave us a room that was not cleaned. Then we switched rooms and then they gave that room to someone else. When we checked out and caught a taxi early in the morning; no one helped us or even opened a door. There were tons of staff in the lobby (no other clients) and we had a toddler; stroller and LOTS of luggage. The doors are not automatic; so imagine us trying to get out and organized! Not one person even said hello. The lobby is small and they could not have missed us. That was very disappointing.
100505,coffeegirl247,02/10/2008,Comfortable and convenient View from 16th Floor
100505,pwt,02/07/2008,Solid base in Seattle Stayed here for 3 nights just before New Year's Eve. It was easy to find despite the one way system in central Seattle; and in a very convenient location for exploring downtown.Check in had a few problems - the key card system wasn't working so I had to sit and wait in the lobby until this was done. The concierge did offer to let me into the room; however; as I was waiting for my partner to return from parking the car; I took advantage of the comfy seats in front of the log fire. The cards then lost their programming later that evening so we had so trek back down to get them re-programmed. There were no further problems after the first night and the staff dealt with it very efficiently.The room itself was great - comfy bed; lots of space; huge windows; spotless bathroom. Unfortunately; we were in the corner room on the 3rd floor; so it was prone to noise from the street; and the only view was of the cinema across the street! I did ask if we could be moved; but the hotel was fully booked. I guess you have to pay more to get the higher floors; especially at this time of year. The best thing about the hotel was the location. It's just a few blocks walk to the centre of Seattle; with lots of great restaurants and shops within easy reach. We didn't use the car at all during our stay (so we had to pay $27 per day for the privilege of having a car we didn't need - I wouldn't hire a car in future if we were only staying in Seattle; but this was at the end of a skiing trip to Canada; so we didn't have any option but to pay for the parking). We didn't make use of any of the hotel facilities or restaurant; so I can't comment on these. We did use the business centre as this has free internet access as an alternative to paying for in-room wi-fi. Just ask the concierge for this as you need to be let into the room.Overall; it was a comfortable and convenient base; and good value for money. I would stay here again.
100505,TariTari,02/05/2008,Nice Surprise! We selected the hotel based on the criteria that I was traveling with 2 12-year-old-girls who wanted an indoor pool and to be close to Seattle Center and Pike Market. This narrowed the field; so we chose Warwick. Based on other reviews; I wasn't sure how the hotel would hold up to our expectations; happily; it did. I gave it a 5 because; for the price; there is absolutely nothing more I could have asked for or expected. We arrived in the city by car (crystal clear directions and super easy to get to hotel from I-5 - being a country girl; I'm a little nervous driving my stick shift on Seattle's crowded streets and hills) at 12:30pm. Called the desk from the garage to see if we could check in - No; not yet; but the room would be available at 1:30pm; but we could stay parked in the garage. - Great - At check in a while later the clerk was quick; polite and offered us a map of downtown; some attractions literature and a coupon to Macy's. Another employee walking by; recognized our name (he's the guy I spoke with earlier) and welcomed us and told us he had us in a nice room. Sure enough! when we got to the 14th floor; we had a killer view of the space needle dead in front of us; Lake Washington was off to the right and the Sound off to the left - wow; nice view from our little Juliette balcony! We were in a double/double and if was furnished nicely and clean. And gobs of pillows! - nice touch!After exploring the malls; market and the city; we headed to the pool. While it is true that it is small; I liked that about it - not dungeon - y at all; like another reviewer mentioned. The hot tub was hot and the pool water warm enough. The next morning the girls wanted to get in another swim and I wanted to get in some cardio. Nicely enough; the exercise room is adjacent to the pool and seperated by an all-glass wall. So I got in my 30 minutes of bike riding; all while being able to keep an eyeball on the girls in the pool - nice!An employee caught the elevator with us on the way out of the pool area in the morning and asked the girls how the pool was; they commented that it was nice and even warmer today than yesterday. The man replied something like - Great; I turned up the heat a bit from yesterday - and off he went into the lobby. It is refreshing to see people care about their jobs.Also; maybe because the hotel is unpretenious and makes you feel welcome; the other guests I spoke with at the pool and weight room were very friendly and seemed to be enjoying their stay; as well.At check out; they allowed us to keep the car in the garage until 5pm...another REALLY nice touch!So the Warwick far exceeded my expectations; especially since I booked in at the AAA rate (104) !! Parking was $27 - which is expected for downtown and I got FULL use of it from 12:30 one day to 5pm the next. While the hotel isn't super upscale; it certainly delivers value for the price.
100505,csm2000,01/29/2008,If you don't mind NOISE; this place is great! I read the reviews about noise; and used the hotel website to book my room. Interesting; their site gives you these checkbox options: 1) Room farthest from the elevator 2) Room on higher floor; 3) Quiet Room. In the interest of getting the QUIETEST room possible; I checked all three hoping to get one of the three. Well; I got on the 6th floor (out of 18-19 floors); across the hall from the elevator; and listened to trucks and ambulance sirens all night!! Sheeeesh!!!!! Aside from that; the heating units sound like small plane engines; and you can hear them from the surrounding rooms.If you can get by all of the noise and are one who sleeps through anything; the facilities are clean; conveniently located; reasonably priced; and the staff quite helpful.
100505,AlwaysWunderlust,01/20/2008,Very pleased Some of the local talent in Seattle
100505,Neko818,01/18/2008,Loved it! We stayed at the Warwick for an overnight getway and to enjoy some Christmas shopping. The Warwick exceeded out expectations. The staff was wonderful and extrememly friendly; the room was clean and the service at the lounge was wonderful! Everyone we came into contact with at the hotel was very friendly! The women's bathroom on the lever above the lounge was...well.. I think is haunted... totally creepy vibe and the lights... anywho. Even with that; we really enjoyed our stay and are going back in a couple of days!
100505,Coastlvr,01/15/2008,Great Location; Great Value I stayed at the Warwick Hotel in November 07. Since I was there for a convention I wanted a hotel that was centrally located where I could park my car and walk everywhere. After comparing rates at the other hotels; I found a terrific rate from seattlesupersaver.com which included parking. After reading other TripAdvisor reviews I was a little nervous about what kind of service I would receive. From the moment I checked in the staff was welcoming; helpful and efficient. I originally was going to stay only 1 night; but enjoyed my stay so much I added another 2 nights. My room was large; clean (and I'm very picky) and comfortable. I ordered room service one evening and it arrived very quickly and I was impressed with the quality and amazed at the portions...huge! Breakfast was not included with my room rate; but there is a great little store/deli across the street that has excellent coffee and inexpensive hot and cold breakfasts. The location of the Warwick can not be beat. You can walk to Pike Place Market; the Convention Center; great shopping and restaurants and the Monorail. I will definitely stay at the Warwick again when I'm in Seattle.
100505,shriend,12/16/2007,Great Stay at the Warwick! I just got back from a great girls weekend with my mom. Every year we stay in downtown Seattle and go Christmas shopping. We had never stayed at the Warwick before. I found out about it on Seattlesupersaver.com. Parking is quite expensive; (it is everywhere in Seattle) but it was included in the supersaver deal. The hotel room was good-sized; we had a small balcony and a great view of the Space Needle. It was worth it to pay $50 extra and get a little larger room and view. (I think the total was $149).It was so close to the downtown shopping area that we walked. It was only a few blocks. I would recommend this to anyone who wants to stay at a nice hotel in downtown Seattle but not break the bank.
100505,rjc260,12/01/2007,Met Our Expectations Centrally located hotel is a few blocks from the water and from popular nightlife and shopping options in Belltown and downtown. I would classify this property as a three star location. We paid a wedding rate so I am not sure how it fares from a value proposition. The room was spacious although a little outdated. Perhaps some rooms have decent views but we were on a lower floor with a drab panaroma of the parking lot and some other buildings. There is an adequate fitness center; sauna and pool in the basement and a quaint bar/restaurant attached to the hotel. Parking at $30 per day is an outrage but possibly standard for downtown (you can find street parking on the weekend to save a few dollars). I would be willing to stay here again the future if the price was significantly lower than the nearby four-star competition.
100505,AmieeandJohn,11/28/2007,Lovely; clean; in the heart of downtown We loved every one of our 4 nights at the Warwick; and laughed all the way to bank at the $104/night rate. While the Warwick looks like your typical Holiday Inn on the outside; it has been completely updated inside with warm; modern decor. We asked for and received a high-floor room with a nice view. Our request for an extra robe was filled within 5 minutes. The staff were attentive and helpful and the room was very clean; warm; and comfortable. We walked to ALL the sights downtown and never needed a car. The Hotel sent Shimsu with his towncar to pick us up at the airport for $35; just $3 more than a cab. Totally worth it.Our only bad experience was trying to catch the regular airport shuttle back to Seatac from the hotel. The Warwick sold us our shuttle tickets the night before our departure; then informed us the next morning that the shuttle wasn't coming because of street closures for the Seattle marathon; then initialy refused to refund our ticket; until we complained loudly.
100505,justmyopinion7,11/26/2007,ok hotel not so ok staff My mother and I stayed at the Warwick for 2 nights in November. The hotel itself was ok; fairly clean and decent location.The front desk staff; however are not helpful and pass the buck so as not to have to deal with a problem. If they are working on improving customer service ; as previous reviews have stated; they have a ways to go.
100505,ArubaAmy,11/16/2007,Nice Hotel My husband and I stayed at the Warwick about 4 years ago and liked the hotel and location so we did not hesitate to book it again for this trip.We asked for and received a non-smoking room with a king bed and high floor. We were hoping to be on the same side of the hotel as before and we were - with a nice view of the Space Needle. Check-in was nice and friendly. Had our keys within minutes and a nice room with a small loveseat and a Juliet balcony.Love the location of this hotel - just a block away from some of the best restaurants downtown (Dahlia Lounge; Palace Kitchen; and Lola's) and a small grocery store/mini-mart right across the street that also has wine. It's also an easy walk to Pike Place Market.On site at the hotel is a very nice restaurant and lounge area. Ate breakfast at the hotel once and had drinks in the lounge/bar a few times. Good service.We didn't have a chance to use it but we did look at the pool and exercise room which is located in their basement. Pool was small but definitely useable. The exercise room had a variety of machines and weights - not the newest on the market but definitely decent machines. Both were kept very neat and clean and the exercise room had plenty of towels and a water cooler available.I think we ran into the maid on most days as we were leaving and she was always very friendly.We used the business center a couple of times which consisted of 2 computers (free internet) and a printer. You just needed to ask for the key at the front desk. Was very nice and handy.Overall; I thought the staff was very helpful; the hotel was quiet with a good location; and it definitely met all of our expectations as it did when we stayed here a few years ago. We would definitely return again (and hope that we do soon!)
100505,thailandisles,11/15/2007,ok experience. a few warnings. after booking thru expedia; i read some reviews and was concerned about the Warwick. I was wondering what i was getting myself into. The hotel is older; but i found it clean. Front staff are really trying to improve their customer service. Errors upon checkin. They gave me a single bed when i asked for seperate queen beds. They told me no rooms available. They offered to bring an extra cot. When i was settling into room; front staff said they located a two queen room and so i was moved.Package was to include free parking but i was charged for valet parking which i'm in dispute with the Warwick about. I'lll see what they do about it.Would i stay again? Hard to say. Room was quiet and clean. Nothing spectacular. I'd give it a better rating if there wasn't so many errors with the bill and checkin; but they seem to be trying and sometimes that's all you can ask for.
100505,jamjmiller,11/07/2007,Very Good Hotel Not a large hotel but newly decorated. Rooms are a good size and very clean. Excellent location; less than 2 blocks from the centre of town and only 4 blocks to the market area.Hotel resturant is a bustling place with alot of diners coming from off the street. Had a very good meal there.Overall; I would highly recommend staying there.
100505,willowcrown,11/04/2007,Average hotel with a great view View from our window
100505,DrewinAlamo,10/27/2007,Bad Room I was pleasantly surprised that I was given a room with a king-size bed; so I was off to a good start; but that soon ended. The bed sheets were old and felt like they were poorly washed. The room had a very poor shower that trickled out water. Plus they had rigged some type of showerhead using a bath faucet. The drain was slow and you waded around in the shower water even with the poor water flow from the shower. One side of the room is all window with a patio window...not much of a view. So with the window also came all the city noise. Unfortunately; the fan settings for the room were either Off or Automatic so it did not help to drown out the city and hotel noise. It was slightly cool outside and the cold air just poured in from the bottom seal of the patio window. The hotel does have a good selection of local beers and wines. The food was okay but very over priced; as you will find throughout the downtown area. The best meal I had was at the Seattle Tap Room in the airport. Beware; if you use the Grayline for transportation; allow plenty of time; as they ran up to an hour late.
100505,Bribear,10/24/2007,Love on the 14th Fkloor The Warwick is a great spot on the north edge of downtown.Convenient Parking Grage next door; restaurant and bar on premises.We found the staff to be friendly and helpful.Our room was a Space Needle view and you could not have asked for a better nightlight.It was also located close to two of our favorite eateries; the Palace Kitchen and the Icon Grill.
100505,WATraveler004,10/15/2007,A Hidden Gem! I found my whole experience at the Warwick fantastic! The staff were helpful and kind. The rooms were beautiful and a good value for the location. Brasserie Margaux (located in the WarwicK) serves delicious meals. I really enjoyed my stay
100505,abbie04,10/13/2007,Warwick was a wonderful "home away from home" We are relocating to the Seattle area; and thought that the Warwick would be a good place for us to stay while we were house hunting. Returning to the Warwick after a day out with the realtor was just what my husband and I needed.The staff were always welcoming upon our return; and very helpful in answering all of our questions.Our room was lovely; clean and comfortable; with an absolutely spectacular view of the Space Needle.The location is perfect for walking almost anywhere; and we enjoyed many delicious meals in the Brasserie Margaux Restaurant. We especially liked their crabcakes and the tapas selection at Happy Hour.The Hotel was decorated for the Fall season; which added to to the warm; welcoming atmosphere.We did find a home in Seattle; but hope to come back to the Warwick for a weekend getaway once we are settled. We also now know where we will be putting up all of our out of town guests. Thanks to the Warwick Staff in making our first few days in Seattle such pleasant ones!
100505,Pitter7378,10/12/2007,Worst Hotel Ever!!! We stayed at the Warwick for a night in October. Our original room reeked of smoke and so we were downgraded (they said that at the front desk) to the 6th floor. Our room was small and poorly furnished and stocked (no microwave; fridge etc.). They charged us more than the quoted price; but the confirmation email I received only contained the confirmation #; not the price; so we have been fighting this for 7 days now. To top it all off; we were charged for 2 nights! $487.51 total--it is not worth the money at ALL. We've been calling the hotel nightly and every employee we speak to is unable to fix the problem; we've been getting passed from manager to manager and department to department and we have to repeat our story and prove ourselves over and over again; despite being promised that it will be fixed immediately--I promise. This is; by far; the worst customer service experiences we've EVER had.
100505,teddybear78,10/10/2007,Worst experience with a hotel! I was in Seattle for my best friends wedding and she had reserved a block of rooms at this hotel. My husband and I checked in Friday night; along with another couple; intending to stay two nights. When we checked in; we were told that our room would be a different price than what we were quoted. I questioned the woman checking us in and she said we needed to have the confirmation number. I printed off the confirmation number and showed it to her. She then told me that the confirmation number was not enough; and that I needed to have the price I was quoted in writing. I did not have time to deal with that right away ( I had to get ready for the rehearsal and grooms dinner.) So; we ran up to our room to get ready. When I opened my hotel room door; the smell of smoke was overpowering. I immediately returned to the front desk because I had definately not booked a smoking room. The woman at the desk told me that my room was not a smoking room; but the floor underneath my room was smoking and it must have drifted up. !?! I asked her what she could do for me; and quickly because I needed to get ready and go. After she debated with a couple other employees I was told I could wait 40 minutes while they cleaned it or check into a room on the 6th floor (no view) which was a downgrade from my 15th floor with a view.I had no other choice than to take the downgrade.I asked to speak with a manager; no one was available.I asked to speak with the person that I had originally booked my room with. I was told I could call the front desk and asked to be connected to her; if she was in.We stayed the night; in the 6th floor room; and the fan in the bathroom was broken! The next day; I reported the broken fan; and again asked to speak with a manager. I was told the manager on duty was on lunch break;but I could leave my cell phone number and they would call me.I never recieved a call.We all checked out after the one night; telling the person at the desk that we were extremely dissatisfied.The staff seemed very uncaring. I asked for directions to the Marriot by the water; they could not give me directions. I asked them to look it up on mapquest for me; they couldn't do that either.I just looked at my bank statement and realized they have charged me for 2 nights! I will have to call and figure this out now.This hotel is a joke; and it is not even nicely decorated. It seems run down and old. The bride had the suite on the top floor; and even that room wasn't amazing. The furniture was marble; but chipped and looked out dated. I would never stay at a Warwick again!
100505,TravelingEMN,09/23/2007,Good location; staff could have been more helpful The location of the hotel is good - fairly close to everything. The rooms were clean and we had a balcony and a great view of the Space Needle (I'd recommend asking for a space needle view; if you book). The price was alright as well; at least in comparison to other hotels in Seattle.... Problems: There isn't a moderate / good for family restaurant in the hotel and it is hard to find these in the hotel neighborhood as well; unless you just want fast food. (There is a small grocery/wine store across the street that is open until late; which was really nice!) The staff was not friendly; nor helpful. The front desk was unable to give us walking directions to the wharf (I would have thought a lot of people would have asked for that...). There was also problems with getting a late checkout - because our flight out was at 6pm; I had emailed the hotel before we left for Seattle to get a late check-out. The hotel had responded that; that wouldn't be a problem. When we checked in; the front desk clerk said we had to ask the night before we check out. When I asked that night; he said we had to call down in the morning....just extra unneccessary hassle. Overall; I'd stay somewhere else on my next trip.
100505,wem123,09/17/2007,Fabulous! We had stayed at the Warwick mostly because of its central location (in the heart of downtown and close to Qwest field); and figured with its reasonable price and free shuttle - why not try it? Even before we had arrived at the hotel we received great customer service! Well; we were lost (google directions weren't very good) and it was dark; so we called the hotel and the lady who answered the phone stayed with us on the phone directing us to the hotel until we dropped our car off with the valet. The parking may be pricey; but the free shuttle service the hotel has; more than made up for the cost! Also; because we were in downtown we walked to Macy's; Bed Bath Beyond and to the mall. The restaurant in the hotel was very good! But a tip - make reservations for Sunday brunch because it gets quite busy. The service was great; the rooms were very comfortable and clean. The water pressure was lacking but that was the only con during the whole trip. We had a paper delivered to our door every morning...what can I say except that we have already booked another trip to Seattle this November and we are of course staying at the Warwick again!
100505,Maryuk,08/24/2007,Good Hotel - Excellent Location View from our room window
100505,Roadtripper12,08/19/2007,Beautiful Hotel; Not-so-Friendly Staff The Warwick Seattle
100505,Miamiskywarrior,07/27/2007,Good choice in Seattle I stayed one night here on business; booked by my company. Overall; it was satisfactory; I arrived late evening; the room on the 17th floor was clean and comfortable; with a great view. The bathroom was a little on the small side; but clean and well equipped. After a good night's sleep I enjoyed an excellent breakfast in the restaurant before checking out. All staff I encountered were friendly and polite.
100505,BptGirl,07/18/2007,Good value; central location My husband; our two children and I stayed here for four nights in July. We had a lovely view of the Space Needle and the Cinerama (a big hit with kids) across the street. The hotel is close to Pike Place Market; Pioneer Square; Tom Douglas' Lola and Dahlia Lounge (a block away); the monorail to Seattle Center; shopping; etc. The pool isn't huge; but it was clean and cool and the kids loved it. The little Juliet balconies for each room are a nice touch as; if you're on a high floor; you can leave the door wide open all night for a welcome breeze. Check in was easy and the staff members were all very pleasant. I'd stay here again.
100505,Parvani07,07/17/2007,Great value! My husband and I took a day trip to Seattle earlier this month and we were having a HORRIBLE time trying to decide where to stay. We didn't want to have to pay a lot for the hotel and parking. We ended up decided on the Warwick because the AAA rate was $113. Parking was an addition $20; so all in all we ended up spending just under $150 for the night. I was nervous about staying here because I'd read some of the reviews on tripadvisor. Admittedly; when we first arrived; we were a bit put off by a rude desk clerk! However; the individual that checked us in was very nice (he gave us tips on where to eat; best way to get to the monorail; and just a general overview of downtown Seattle). I am probably writing this review because I left an item in our hotel room. I was really worried because I didn't know if I'd be able to get it back. (If you must know it's my childhood pillow). At any rate; the hotel contacted my husband to let him know that they had my pillow and wanted to know where to send it.!!! They sent my pillow and I can now rest easy!The beds were comfortable; and we had a pretty decent view of the city. So; I'd say the room was about a 4 out of 5. It's in a really good location; about 3 blocks to Pikes Peak; 4 blocks to the actual waterfront; and 6 blocks from the Space Needle. So you're definitely in walking distance to some major tourist attractions. The price was extremely good for a downtown hotel!
100505,Bobbio,07/17/2007,Great Location; expensive parking The Warwick is in the heart of Seattle easy walking distance to Pikes Place; the Monorail terminal and Downtown Shops. We stayed twice recently at the start and finish of a tour of the Pacific North West. Staff are very helpful and knowledgable; rooms are large and comfy except that they only have one armchair in a large two bedded room. Rooms have fridge and coffee maker.Parking is on site; it is expensive; but I guess it reflects city centre parking prices. It is in the Free Zone for travel on Seattle's buses so it is very cheap (free) to travel around central Seattle; and there is a handy grocery store opposite
100505,almara,07/16/2007,A Pleasurable Experience We stayed here for 5 nights last month. The initial impression was poor - being told that we could not get help with the bags as 鈥渂oth trolleys were in use鈥? I was left to find a trolley myself at the parking garage and be my own bellman. Thereafter things got better - we had a very spacious room on the 17th floor with a great view of the Space Needle; service in the restaurant was OK although the air conditioning in the bar could do with being turned down - it was like sitting in a fridge. The only other glitch was with the bill - our rate included parking but it had been added on to the bill. Overall; however; a pleasurable experience and I would not hesitate to recommend the Warwick.
100505,uniquemo,05/17/2007,We love this hotel! My Husband and I have stayed here one more than one occasion and we love it more every time! The restaurant; bar and location is fantastic! I can't wait to go back again!
100505,TOlovebirds,05/12/2007,Noise of airconditioner-a standard? We arranged our stay through a travel agency and unfortunately Warwick Seattle Hotel was the only dissapointment through our trip. During our 3 night stay in Warwick; we changed 3 rooms. Starting from the first minute of our stay; hotel personnel didn`t make us feel like a guest but more like an intruder. They were very reluctant to help and solve complaints. The hotel is right at downtown and 5 minutes to really good restaurants but this seems like the only good thing about it. Although there was availability; the first room they offered was at 2nd floor and our window was directly opening to the car parking at the same level. So we changed the room. In all 3 rooms; there was a loud sound coming from the air conditioner/ heating system which we found unbelievable for an hotel. The hotel personnel told that it is a standard noise for all rooms. So; we tried to avoid using it during the night in order to sleep and if possible only while we were watching TV loudly.
100505,shellyandnat,04/30/2007,A Real Disappointment We stayed three nights; had a double room on the 7th floor. Upon check in the staff was not really welcoming. Bed linens are low quality; torn blankets; thin and worn flat sheet thrown over a thin; felt like pad on bottom mattress. We were there Thursday through Sunday; by the time we left Sunday; our trash container was stacked about 2 feet tall with trash that had not been removed from the room since the first day (newspapers; pizza boxes; plastic bags; paper cups). I kept pulling it further into the room each day; thinking they couldn't possibly miss it again. They did. Even though the hotel went through a renovation not too long ago; the rooms are pretty dated. Parking was expensive; $21 per day; plus wifi at $9 per day. with sales tax over 15% added on; it was not an inexpensive hotel. I remember seeing it rated as 4 star. I'd probably say more like 2.5 star. Parking for guests is on levels 4 and above. Yet; there is no elevator in the garage. Location of the hotel is very good; and although we did not try them; the bar/restaurant seemed pretty busy. Bottom line....we were not impressed with either the service or the hotel itself; and will definitely stay elsewhere next time we are in Seattle.
100505,alizarine,04/27/2007,Avoid If At All Possible I'm not a terribly critical person; but I really hated this hotel. It has some good points - for example; it's cheaper than other options in downtown Seattle and it's in a decent location. (It's not in the center of downtown like the other hotels; but it's only a 5 or 6 block walk).However; those are the only positives. The rooms are very dark and the furniture is really old and mismatched. This gives the impression of it being dirty as soon a you walk in. As far as cleanliness; it was just okay - it's the kind of place that makes you feel as though you need to check the sheets before crawling into bed. The blankets were really; really worn; but the sheets seemed clean. Everything else was a crap shoot.My biggest problem with the room was that it was freezing. They have these balconies; which are not meant for actually standing on; which were very drafty and made the room unbearably cold. I turned up the thermostat; but it didn't help. And when it actually kicked on ; the smell that came out of the vent was disgusting. It smelled like mold and mildew. We actually turned off the heat and froze just so we wouldn't be subjected to the smell.Anyway...I thought this hotel would be okay since I was not planning on being in it very often and I really just needed a convenient location to sleep. Now that I've stayed there I realize it would have been just as cost effective to spend a little more and stay somewhere that provided some comfort. The Warwick charges $23; (I think); for parking and $12 for internet /per day. By the time you add all the extras; I could've stayed at the Red Lion or Hotel Monaco for only slightly more. If you're going to Seattle; look hard at spending a little extra for another hotel - and you'll probably even end up right in the center of downtown.
100505,JWBlack,04/03/2007,So so Stayed here for two nights as part of a tour package. The location is great and the hotel has a good restaurant. However; some of the staff seemed to be haughty. The pillows were hard and lumpy; bedding needs to be replaced. The room was stuffy as the ventilation fan switches off whenever the room temperture approached the temperture set on the thermostat. There was no way to override this feature.
100505,loribFilerIdaho,03/26/2007,Great Stay in Seattle I checked rates all over and found GReat Rates on the hotel web page which included breakfast for $132 per night for Friday and Saturday night. The location is great; we could walk to anywhere and it was also 2 blocks from the Monterail. The buses are free all over town if you don't want to walk. The staff was helpful. Ask for a room with space needle view. Small but very clean room and beds. cute little balcony. The continental breakfast had fresh fruit and crusants with a small pot of great coffee. Take a taxi from the airport when you arrive. They are also everywhere around the hotel with no waiting around. I made the mistake and booked the downtown airporter shuttle. This is a bus that makes a bunch of stops and is full. have fun.
100505,WestistheBest,02/26/2007,Nice view; Nice accomodations Having never been to Seattle; I am pleased with the Warwick and my stay there. The staff was amicable and fast--there were always at least 3 people at the front desk. The lobby also has a nice lounge area with a fireplace. They also have a business center with 2 computers with internet access and a printer (free use of all when I was there). My only complaint is the jaccuzi was out of service and being worked on in the pool area (which is in the basement); and the construction zone atmosphere down there was unpleasant. Room service and the food was excellent and fast.If you book a room; ask for a space needle view--I stayed on the 6th floor in a corner room and had a nice view. Plus; it was fairly quiet and I never heard noise (i.e. someone else's loud TV) except for the occasional bus route on the street below. If you don't mind walking; you are only a couple blocks from Westlake shopping center and a few blocks from Pike's Marketplace. Across the street is a gourmet market--Ralph's--that stays open 'till midnight; and a bakery called Dahlia's--known for their coconut cream pie.And best of all; I booked this room on Expedia for a mere $105/night. You won't be smack in the center of everything; but a little walking will get you to the main tourist spots. I felt relaxed and comfortable there--I recommend it.
100505,FinancialPlanner,02/18/2007,Home in the city Excellent value. A very warm place to stay. You can sit in the lobby and feel like you are in your own home reading the paper or you can join others in the lounge or restaurant in the hotel. It's quiet at night and the beds are very comfortable. We went to a fantastic Italian restaurant virtually next door where we were greeted and served like part of the family. We walked home from a movie at 12:45am and felt very safe in the area. This is will definitely be our first choice when staying in Downtown Seattle. If this hotel could be mimicked in every other major city in the world for value and comfort every other hotel chain would be out of business.
100505,Bevi525,02/01/2007,Cool hotel; terrible service The Warwick is located in Belltown; an interesting neighborhood with some fabulous restaurants. It has a nice lobby and the rooms were pretty clean. The front desk; however; was a horror show. We had asked for a pot of coffee to be delivered at 6am every morning; as we needed to be up and out by 7. On the third morning; we did not get our coffee; and consequently arose an hour late. And in Seattle of all places! On two separate occasions we asked for the so-called complimentary transportation. Upon the first request; we were told we would have to wait at least a half hour and that we should take a taxi. The second time we asked for transportation we were told our destination was too far away. The point is - don't advertise the service if there are caveats that go with it. The front desk staff was aloof and not interested in reparing the harm; and for that reason alone I would not stay there again. But I do intend to return to Seattle - great town!
100505,ldjnavyrn,01/28/2007,Warwick is ok I stayed at the Warwick hotel 26-28 Jan. I chose it because it was close to Seattle Center where I was attending the Travel Convention. The hotel is ok. Nothing spectalular. The front desk people are friendly though twice when my sister and I asked for directions; the ladies we asked had to go find the manager to ask her. The room we stayed in on the 17th floor was clean. It had a gorgous view of downtown Seattle. The only problem with the room was the lighting was very poor in the bathroom and the handle on the toliet fell off when I flushed so you had to be very careful. But the room was quiet and comfortable. The only other problem we encounter was in our search for a working ice machine. This hotel has 19 floors but only 4 ice machines..17th; 15th; 8th and 4th floor. The one on the 17th floor was out of order; the one on the 15th floor was out of order but Eureka! the one on the 8th floor was working so all wasn't lost. In summary; for the price I paid; it was an adequate hotel with a good location.
100505,Makemineadouble,01/25/2007,We had a great stay here! We booked a room here over thanksgiving weekend with 2 small kids. The location was great! You could walk to everything. We walked to a great coffee house called Cherry Street every morning for coffee and breakfast then went to the museums and space needle then took a cab back to the hotel since it was very cold. One night my husband had a meeting to go to so me and the 2 kids walked around to the merry go round and macy and to pf changs for dinner where by the way we had a wonderful and I mean wonderful time eating greasy Chinese food. We even walked into macy's and got a santa picture of my two kids. No one was there and no line to wait it. What luck and timing. The kids rode on the merry go round and we walked back to the warwick and felt safe and sound. We did eat at the restaurant in the lobby one night and it wasn't good at all. Try one of the restaurants next door/down the street. They all looked so good. Next time we will. Warwick is great for the location; clean; good rates; nice pool; gym and valet parking (parking is a lot but a lot everywhere in seattle hotels).
100505,NeilFaust,01/07/2007,Great Location Comfortable Room My Brother and I booked direct on the internet. The cab from the airport cost $38. On arrival at the Warwick we were given a warm friendly welcome at reception. We requested a high floor room and we were given a great room on the 14th floor; right on the corner with a city view. Two large double beds; all the amenities you would expect. Powerful shower; coffee making facilities and tv all worked perfectly. The dining room served a delicious menu and was presented very well. The dining room was always buzzing as it also led into the bar area. Served wonderful cocktails. Ralphs deli was right opposite and sold milk; wine and foods.The best part of staying at the Hotel was its easy walking distance to the city. All the main stores like Macys; Nordstrom and Pike market were just minutes away. The staff were very attentive and let us have free use of the Hotels internet in its business office.Sadly our flight was cancelled and we needed a Hotel for another night. We called the Hotel from the airport to ask they accommodate us. Being New years eve it was full but as we were previous guests they managed to find us a room. We even managed to welcome the new year with the spectacular firework display at the space needle. Definitely will return again.
100505,HoneymoonMarch2007,12/30/2006,Great hotel for the money Can't beat the Warwick for cost in Seattle. We were forced to stay here after our power was out for over a week at home. Being a native I know Seattle. The location was great; 3 blocks up from Pike Place; just a 4 or 5 blocks over from the Space Needle. We got the winter special; and got a corner room with a direct view of the needle; and Lake Union to the right; on the 15th floor for $100/night. The hotel was renovated; but there is still plenty left from the original 1984 building. The windows are old; and a bit drafty; the street noise; as in all big cities; is constant. We turned up the heat and did just fine. They offer all the things an expensive hotel does; witha great view; for a great price. We would definately stay there again; I'm not going to pay 200/night + to stay anywhere else in Seattle; when the Warwick is available.The restaurant next door; Assiago; was not worth the money; despite reading a good review we were disappointed. There are many better places to eat nearby.
100505,1bob,12/09/2006,Good Hotel - Bad Wifi This hotel completed extensive renovations in 2006 and the rooms are lovely. Although the rooms are modern; the hotel has the feel of a traditional hotel. The staff are all well dressed and well mannered and very professional. The location is convenient and there is a small gourmet supermarket across the street open until 1AM. As other reviewers have mentioned; however; street noise is a factor to be considered. The hotel has floor-to-ceiling single glazed windows and even on the 8th floor; trucks and buses could be heard at all hours of the day. Seattle is a very hilly city which adds to the vehicular noise. Most importantly; if you are planning to use the wi-fi internet access; BEWARE. It's about $10 per day but the signal strength is super weak and inconsistent. I had to stand next to my room door to get a halfway decent signal - at the desk there was almost no signal. Hotel staff acknowledge this and have a LAN conversion kit which didn't work either. Bottom line; if internet access is a factor; stay elsewhere.
100505,topsie2,11/21/2006,A perfect location The Warwick is a perfect location for those who like very comfortable surroundings; a friendly and helpful staff; and close proximity (walking distance) to Pike Market; shopping of all kinds and performances at the Paramount; Moore or Jazz Alley.
100505,cruzca,11/18/2006,Great Location - Nothing Really Fancy On a whole our stay at the Warwick was pretty nice. I think the best part of the hotel is the location (walking distance to most attractions downtown) and the fact that they are a little cheaper than most other hotels in the area. If you go; don't expect a large fancy hotel. Request a high floor (7th or higher) for a view. The food and room service aren't really that great but there are some eating options that are very close.
100505,Capskys,11/17/2006,Enjoyed the Warwick very much... Arriving from Staten Island; NY; we stayed at the Warwick in September; 2006; pre-cruise to Alaska; for 2 nights. We were celebrating our 25th Anniversary on the day of our arrival. The people at the front desk; the concierge and the restaurant were wonderful. The Brasserie Margaux Restauant was excellent and we were so pleased that we had decided to have our anniversary dinner there. Chef Zarkdes knew it was our anniversary; the food was so delicious and he made sure that we had exceptional service from his best waitress; Janice. Charlotte; the concierge; was really helpful with booking our bus tour of Seattle and a car to the Cruise Ship dock. Our room was more than adequate and we found it quite comfortable. We splurged and ordered room service for breakfast and it was delightful. On the whole our experience at the Warwick was very pleasant and enjoyable.
100505,5634,11/14/2006,Good Location;Poor Cleanliness The Warwick Hotel has a great location in Seattle. Close to shopping; PIke Place and the Seattle Centre. However what really lets this hotel down is it cleanliness. The bed linen was torn; bottom of curtains were torn and the floor had a few stains. The hotel advertises itself as having a balcony ;which in reality is a disappointment. We stayed in a hotel in San Diego which did have a balcony - table; chairs etc. The Warwick balcony is about 10 inches.The view from rooms with a view of the Space Needle is terrific; but doesn't make up for the poor cleanliness. The check in staff were neither pleasant nor unpleasant and we decided not to sample the restaurant. Ralph's deli across the street is great for snacks and also has a cafe.There are plenty other better hotels in Seattle for the same or slightly more money than the Warwick - choose one of them e.g The Hotel Andra.
100505,marygone,10/26/2006,Warwick was a great choice! My first trip to Seattle. I selected the Warwick based on reviews here (and it was a package available from United); and I was not disappointed. I found the staff to be quite friendly and knowledgeable. My room on the sixth floor was clean and comfortable (in fact; the first night there; I fell asleep early; with my clothes on; and stayed that way all night)! I ate in the restaurant; and the waitress nudged me away from my first choice; and gave me a thumbs up on my second choice (I asked for her advice); a delicious rigatoni dish with artichokes and olives. Their bread is especially wonderful! The location is convenient for walking; the hotel provided a very helpful map. I used the Grayline shuttle from the airport and back; which was so easy. I'd certainly stay at the Warwick again.
100505,travelin75,10/24/2006,Good Location; but... My sister and I stayed in a two double bed room on the third floor (305) We requested a room on a higher floor; but none were available upon check-in. I've read reviews you can hear street noise on the lower floors. The room was very noisy and I couldn't get any sleep. If you're a light sleeper; go with a higher floor if you can get one. Room was nice (at time of walk in); but small. Bathroom was small as well and didn't have enough towels for two people. When we closed the curtains; I noticed several stains. They were dark reddish brown in color. I'm assuming they were blood stains. I was disgusted. The phone's earpiece was visibly dirty and there was a hair in the bathtub; before we used it. I left my comments about the room with management and haven't heard back.Location was great; close to shopping and the market. Parking was $21 a night; but a good deal since other lots are pricier and street parking is scarce. Check out is at noon and parking was good until 5pm. There is a grocery store across the street and a starbucks and seattle's best coffee 2 -3 blocks up on Lenora. We had breakfast at the hotel restaurant. Food was good and service was great! Seattle Times paper was delivered every morning. Internet service is not included in the price of the room and cost $10 a day. If you're looking for restaurants in the area try The Icon Grill on 5th and Virginia and the Pink Door at Post Alley; 1st and Stewart.
100505,39StatesNcounting,10/20/2006,Good place without spending big bucks The Warwick was plenty comfortable and nice for us. We had a nice view of the Space Needle from our room. Don't expect a balcony. There is just an 18 inch ledge with ironwork to keep you from falling overboard. But you can open the patio door and partially step out for a view of Lake Union and Elliott Bay. The last morning we were there; the top of the Space Needle was hidden by clouds. It was neat to see it in sunny weather and cloudy. We had everything we needed at the Warwick. No complaints.
100505,ayvc,10/16/2006,Nice hotel This was our first trip to Seattle and we wanted stay downtown. We had a good rate for the hotel decided to stay at the Warwick. It was very clean; and we stayed on the 17th floor which had an excellent view of the Space Needle downtown. It was nice to be able to open up the sliding door and let the cool air in. The bed was comfy but the pillows were not. The room was clean; parking was not a problem if you use the hotel parking. The staff was friendly helpful. You had to ask for a key to the business center and there were only 2 computers. Needless to say it was a hassle to use the computers to acquire the key. The restaurant was very good for breakfast. The hotel is not within walking distance to major attractions like it stated. The space needle Pike's market are about 20 mins away (walking) so we opted to drive there.We were pleased with the hotel and would stay there again.
100505,WhitehorseTraveller,10/16/2006,Warwick Seattle Stayed at the Warwick on October 7 and 8; after booking through Expedia. It's a good hotel for the price; with nice rooms; restaurant; and pool/hot tub. The location is perfect; as you can park your car (Seattle is a CRAZY city to drive in) and walk everywhere.Only one problem with the stay. We were on the 8th floor; with a great view of the Space Needle. Late on Saturday night; the entire floor suddenly erupted in one huge party. The noise was incredible; as a large group of young people (not sure if they were high school or college age) were running up and down the hall; in and out of rooms with doors slamming; knocking on doors - including ours - and yelling and throwing things from the balcony to the street below. After several calls to the front desk; we asked to move to a different floor which; in spite of the hassle of having to pack our bags and relocate in the middle of the night; resolved the issue a(t least for us). We got a note of apology in our new room; along with a voucher for breakfast.I travel quite a bit; and have never run into this before. I'm not sure what a hotel can do in this situation - maybe some hotel owners or managers could explain what the policy is? One of the problems was apparently that there were several floors where the same thing was happening; and the hotel security was overwhelmed. The front desk clerk told me that as long as the guests were in their rooms; they were 'following hotel noise policy'; which doesn't seem reasonable to me; if correct. In this case; it was more than simple rowdiness or high energy. I heard a voice from the next balcony saying 'Hey; don't -- on those people on the street!'! As well; when we finally did get a new room; the route to the elevator was blocked with a mass of people - on the floor; couples making out against the walls; people running up and down the hallways etc. Anyone have similar experiences or thoughts on this? Or; if you're a parent of someone who was on a school trip to Seattle over the Columbus Day weekend; and your child was staying at the Warwick; you might want to ask some pointed questions! Anyway; the hotel itself was fine; great location; reasonable price. Parking anywhere in Seattle is expensive; but at the Warwick there was secure parking available; and the location was easy to get to and leave from.
100505,ccba,10/03/2006,Liked this place; good location Stayed here for three nights in September 2006. The room was very comfortable; nice bed and clean bathroom. Found chocolates in my room upon arrival-nice touch. Other reviewers have mentioned that the rooms can be a bit noisy because of street noise. That's because you have a wall of windows - gives a great view but not totally soundproof. Ask for a room on an upper floor facing the Space Needle; there are 16 floors. I stayed on the 10th floor and had no problem with outdoor noise. Hotel is on 4th Avenue with lots of great restaurants nearby and a 10 minute walk to Pike Place market and shopping. Great bakery just a block away and a movie theater across the street. Shuttle bus from airport stops at the corner. The hotel is nice but not as nice as some other hotels in the downtown (but probably not as expensive either). Still; I would come back for another stay.
100505,bijou2006,09/20/2006,don't recommend Stayed here for 2 nights last week. Had a confirmed reservation via hotel website (with a printout in my hand); but the front desk says the room is not available. Waited for about 20 minutes and a room became available; although not the type I reserved.My rate included continental breakfast; but had to tell the front desk again who finally gave me the vouchers. My room was on the 16th floor facing the Space Needle. You can hear a lot of noise from the street until late night.Overall; I would not recommend this hotel.
100505,bububr,09/17/2006,Not Bad........ We had a post stay at the Warwick after an Alaskan Cruise. We stayed pre-cruise at a different establishment. Checkin is at 3pm. we arrived earlier and they were happy to store our luggage and told us we should have rooms ready by 11:30 or 12:00. They were. We however were given wheelchair accessable rooms so I can't comment on the regular accomodations. The rooms are average size and comfortable; although the bed frame sticks out a bit on the ends leading to stubbed toes if you get too close. The bed was comforatble; and the room contained all the ammenities you would expect. TV; alarm clock; coffee maker; mini-bar. There are small balconies with sliding doors. The decor is typical of a high rise hotel; but the leather headboard makes a statement. Ice machines are available on four floors only.The pool and gym are located in the basement. THe pool is small and 3 feet deep; but very nice. The hot tub was broken so I cannot comment on it. The gym is well stocked with equipment and towels. There is also a two person sauna available. The mens room has lockers and showers for changing. Although I went to turn on the shower and the fixture fell off. I was blasted back into the wall by a stream of hot water.The bathroom was set up with a handicap shower; no tub; and a hand spray fixture which had very little water pressure.The hotel is VERY convenient to shopping and walking around. There is a shuttle to the airport for 10.25 per person that leaves every :25 and :55 on the hour. It takes about 25 minutes to get to the airport and is very comfortable. I did notice the staff recommending the private car service to the airport for $35.00 but this is about the same if not more than taking a cab; especially after tipping the driver. I leave that to personal opinion.Would I stay here again.....Most likely not. Although the staff was friendly; and the restaurant good; the hotel lacked the comfort and personality factor that I look for when I travel.
100505,LynninChapelHill,09/15/2006,Great value in Seattle Myself and spouse stayed at the Warwick Seattle for four days in September. This hotel does not disappoint as a reasonably priced stay in the downtown area. It's an easy walk to all sightseeing attractions (five blocks from the waterfront) and there is a free bus in Seattle but we could never figure out how that worked (do some research before you go!!). Our room (king bed) was spacious and nicely appointed; very comfortable and with plenty of pillows. The coffee in the room of course was great (this being Seattle). The bath is finished in marble with a deep tub and hand-held shower which was a nice touch. Toiletries were below average but that's not a huge consideration for us. Our only complaints concerned the front desk. I had made two reservations: one for the first part of our trip and one for the third leg (after Olympic Penninsula) but decided to cancel the second reservation. When we arrived at the hotel after a full day of travel the desk clerk kept us waiting for several minutes without so much as a hello. We moved to the second desk clerk when she was free and were told that our reservation could not be found. No attempt was made to look for it. We had to walk up the stairs to the parking garage and get our confirmation from our luggage and only then did they find the reservation. The following day my office tried to call and was told that we weren't staying there. Parking is $21/day which is pretty steep but the only option because parking in Seattle is scarce. The hotel doesn't have a shuttle so the only other option was a cab which is about $30.The hotel restaurant is adequate but for a really great breakfast walk a block to the Mayflower Park Hotel (pricey but fabulous).
100505,scooter028,09/07/2006,Good location; room was OK We stayed here on the last few days of our Pacific Northwest honeymoon. The rooms were large; but the bathrooms small. Very convenient to walk to most sights in Seattle; but watch out for those hills. The complimentary shuttle is for a 2 mile radius and is free drop off; no pick up; but they did take us to the Pyramid Brewery one night which is right next to Safeco Field. I'm not sure if that's more than 2 miles away; but for us it definitely wasn't walking distance. That was very convenient. The restaurant I'm sure is overpriced; however; they had happy hour specials that we took advantage of each of the two nights we stayed there. I think it was $3 draft beers (large glasses and lots of variety and loca lmicrobrews); and buy two tapas selections and get the 3rd for free. They also had $1 off all well drinks. The tapas were reasonably priced and pretty filling; i was very surprised. They were also pretty creative; very tasty. The bed was far from luxurious. Actually; i didn't sleep under the covers just because of how the bedding looked. The blanket under the bed spread was ripped and looked as thought it had been there since the hotel was built and the sheets were all wrinkled. Not the best end to a honeymoon and not very romantic. They also did not vacuum the room when housekeeping came (we had to wait outside at 4:30pm for housekeeping to finish; so good thing the bar had those happy hour specials). We're not slobs; but we did leave some crumbs on the dark flooring from some chips that were still there and stepped on when we got back to our room. The only thing I would really want is a microwave in the room; we only had a small refrigerator. Overall; not a bad place; I would stay there again if I got another deal on hotwire; but definitely not a romantic stay for a honeymoon.
100505,xyza,08/17/2006,Great Hotel for the price We stayed here for three nights before a cruise. We were on the tenth floor with a beautiful view of the Space needle. Rooms were very comfortable. Plenty of room for our family of four. We loved the location; since the hotel is situated centrally to everything we wanted to see. Staff was pleasant and helpful with any questions we had. If you don't mind walking; you can get to just about anywhere from this hotel. We will definitely stay here again when we come back to Seattle!!
100505,jason330i,07/28/2006,location Great place to stay if you're looking to be in the heart of the downtown festivities. We had a room with a view of the space needle (very cool). We walked from the hotel to Pike's market and to the shopping district. Both are just blocks away. Ralph's Grocery Deli across the street is very convenient (and they sell Lambic). We went to a Marines game on Sunday. It wasn't too bad driving to the stadium and parking (15 bucks to park). Overall; the Warwick is a nice place (bathrooms are kinda small). We would stay there again; but also look at the abundant other hotels nearby just for some variety.
100505,gefilte63,07/18/2006,Gem This hotel was an absolute gem. Small; but great service. The room was not huge but certainly adequate; clean and comfortable. Ask for a room on a high floor and get a great view of either downtown or the Space Needle.Best of all was the attentive staff. Concierges were friendly and helpful. The shuttle drivers also went out of their way (literally) for us. They will take you to the Victoria ferry and pick you up as well. Very convenient.Would recommend to anyone!
100505,Southeast12,05/20/2006,A pretty good value I visit Seattle frequently. Sometimes for 1 or 2 days; sometimes for longer. If you are staying for only up to 2 nights; it is not worth it; especially after this hotel raised its rates lately. For you; I would recommend the Ramada a few steps away. But; if you are staying for a longer time; this is perfect. Especially with families. There are some fancier hotels in town but the Warwick would satisfy most families; especially the more expensive suites! The swimming pool is a bit dark and the balconies are acually just big step out windows; but there are views and the location is perfect. As for the small restaurant; dont go there; it is overpriced and does not have much to offer; there is much better food in Downtown.
100505,chap4,05/10/2006,Good Alternative We stayed 4 nights in a room with a view of the space needle. This hotel is a few blocks from downtown shopping and on the edge of Belltown and a short walk to Pike Place Market. It's about 200 rooms--could be considered a large boutique hotel. Our room was not plush--but newish; clean with nice toiletries and bath robes. The service was fine and everyone who worked there was nice. In sum; the hotel is a bit of a compromise. Not the largest; not the most central; not the fanciest--but a convenient; well maintained place for the money.
100505,Kitsilano,04/18/2006,Comfortable and very convenient. We like the Warwick because of the great location - an easy walk to Pike Place Market; the Science Center; and downtown. Many good restaurants close by; and the incomparable Ralph's Deli right across the street (whose wireless signal works fine - you don't need to pay $9 for the hotel service). Ask for a room on the west side. The weekend escape rate at $179 is good value: it includes parking (otherwise $21) and breakfast (a $20 value).
100505,ATripAdvisorMember,03/17/2006,Good Hotel...Needs some improvement Stayed for 3 days in March. Great location...clean...reasonable rates...very friendly staff. Easy walk to to many attractions...Ralph's Market across the street is excellent.Some negatives though. Noisy heater fan in room...seems like a lot of rooms have this problem. PPV movie channel had terrible picture. Lots of interference on screen. Staff alerted but couldn't fix it. Pool is small but OK. 3 out of 4 aerobic machines in fitness centre broken!A Space Needle view will have you facing Lenora St. This is a very busy bus route so be prepared for lots of street noise. In my experience; any downtown hotel has lots of street noise so bring ear plugs if you're a light sleeper.
100505,erinwyher,03/06/2006,Good hotel; lost a star because of the noisy heater and non-working pool The hotel location was perfect; right in the center of town and just a few blocks to the convention center. I walked from here to Pike's Place market for breakfast; then on to the convention center each day of the convention and found it all very convenient. (Try the Crumpet Shop for breakfast; delicious crumpets; and cheap lattes before 8:30am every day!) The hotel room was clean and everyone who worked here was helpful and perfectly friendly. The bed was too comfortable :). The first night I had trouble sleeping though; because the heater would wake me up every couple of hours. By the second night; I learned to tune it out. There is a coffee maker in the room; by the way (I had read somewhere that there was only coffee in the lobby; and this is not true.) There is also a nice little fridge where I stored away spring water for my week. I had a view of the Space Needle without even asking - very nice.Unfortunately; they were working on the pool during my one-week stay; and that was kind of annoying because I had chosen the hotel for their pool. I did get to swim the first night; and it was a nice smallish pool. There was a lukewarm hot tub attached. All in all; though; nice amenities. Would stay again; would recommend for the rates; the location and the comfy rooms.
100505,Rickard,02/21/2006,Average American hotel
100505,ATripAdvisorMember,02/15/2006,Nice Small Hotel; Excellent Value We made online reservations for two nights on the hotel's website and took advantage of the Warwick Escapes package. The package included best available room upon arrival; parking and breakfast for two for $150 including all fees and taxes - what a bargain! On arrival we were greeted by pleasant and attentive parking attendants; bellmen and front desk staff. Our room was exactly what we requested - clean; no smoking; high floor; king bed; quiet room; away from elevator; view of the Space Needle. The hotel is centrally located and within walking distance of many major attractions; shops and restaurants. We truly enjoyed our stay at the Warwick and will; with no hesitation; recommend this hotel to friends and family.
100505,ATripAdvisorMember,02/14/2006,Above Average; Very Nice Stay The hotel is in an amazing location with great restaurants; gourmet grocery; and cinerama within 1 block radius. It has Macy's; Nordstroms; other shopping within a few blocks after that. The mattress was very comfy. AMAZING SWEEPING VIEW of space needle; lake union; downtown; and Elliott Bay. Great pool and gym facility too! Room service is nothing to write home about. Don't get the pizza. Parking was $21. YIKES! Old building; but nicely remodeled.
100505,ATripAdvisorMember,02/10/2006,let's get things straight
100505,ATripAdvisorMember,01/29/2006,A Night at the Warwick The rooms at the Warwick were nice. They were clean; comfortable and quiet. However; there was nothing exceptional about them. The restaurant was also nice and the food was good. The staff; on the other hand; was not pleasant or helpful. In fact there was one member of the staff who was outright rude. I felt like I was in their way when checking in and asking questions. I would recommend the Warwick to someone looking for a reasonable priced hotel; but don鈥檛 expect too much.
100505,ATripAdvisorMember,01/21/2006,The Night from Hell! After a late (midnight) arrival; the night manager argued to convince me that one bed and a pull-out sofabed constituted a room with two beds; forcing me to sleep in the same bed as my teenage son. The noisy heater cycled on and off all night; and the fan could not be set to stay on without heating. (Verified with the maintenance man.) Then the traffic started at 6am. By 6:30am I was in the lobby begging to switch to a different room. The same manager agreed there was a problem; but insisted he would have to charge me for the second room. Final straw: My son returned to the room at 2pm; not knowing I had checked out at noon. HIS KEY STILL WORKED; even though someone else had checked in. Not knowing this; my son went through someone else's shopping bags; until he realized they weren't ours. The Warwick Seattle hotel has major problems: noisy intermittent heating; lots of street noise with little insulation; and bad security. But the worst problem was the night manager; Chuck; who refused to help.
100505,gettingconfused,01/03/2006,Great Stay We stayed at the Warwick for one night (was supposed to be two but the train ran 10 hours late!). The front desk staff were fantastic - we arrived in the morning after missing our first night due to the Amtrak train running late and we were fully expecting to be charged for the night we missed - but they waived that nights charges; something they didnt have to do. The rooms were nice and clean; we had a fantastic view of the Space Needle. We were using this hotel as a temporary stop over before going to the Inn at El Gaucho (see review) and when we were leaving the Warwick provided a shuttle to El Gaucho - fantastic service. Felt a little guilty leaving as we had no complaints at all with the Warwick and could have happily stayed there.From our experiences at the Warwick I would happily recommend the hotel.
100505,krosas,12/15/2005,Nice Hotel and Service; but . . . . My husband and I decided to plan a trip with my cousin and her husband. They had stayed at the Warwick many years ago and loves the space needle view. So; we booked both of our rooms at the Warwick for a three night stay. Upon arrival; my cousin told me; don't expect a huge lobby or check in counter. Boy was she right!! The lobby area is very small but cozy. Check in/out; question desk and concierge are all at one desk that is about 15 feet long. You feel so cramped if you are getting information and there are two people waiting behind you!! But; very good service. The manager who checked us in gave us coupon books; maps; anything that was going to help us around the city. That was very nice!The room was clean and looked nice. Until we went into the restroom. It was clean; very small; but clean but looked like a fist was coming through the ceiling. It was very weird! Also; in the shower; there was a cover that looked as if it was ready to fall off. We paid for the upgaded view of the space needle. We were told we'd be able to see it from our bed. Well; that was false. In order to see the needle; you had to stand in the corner and look at it or open the slider to see it. It was ok though. We read some reviews about the pool being kind of dingy and dark; but nice once you were in the water. So we tried it out. It is in the basement; but the elevator takes you right there. The first thing you notice when you walk in is the stench of chlorine. It smelled so bad. We decided to muddle through and went in the pool. The temp was nice; but we then opted for the spa. From the steam and the chlorine; both my husband and I had to leave because our eyes were burning and watering so bad. We told the front desk and a lady responded with how do you expect us to keep it clean? Overall; it was nice; but we probably won't stay there again. We found a hotel a few blocks closer to all of the shopping that was way nicer and cleaner and had cheaper rates. I think we will give it a try next time.
100505,ThomasR,11/22/2005,The Right small hotel I travel for business and prefer relatively small hotels instead of the huge; name-brand dormatories. In Seattle; I found the Warwick. Two hundred rooms; not 2000. A very personable staff. Free shutle rides to your appointments around downtown. Tiny excertise room; pool; adequate restaurant; 24 hour room service. All at rates lower than the more famous people barns down the street. A very pleasant experience.PS. The hotel is in the upgrade process and the refurbished rooms come at at a $20 premium. Worth it.
100505,AKLadyLawyer,11/18/2005,OK hotel; good location; watch out for construction noise We just returned from a 3-night stay at the Hotel Warwick. I agree with previous posters that the staff is nice and the location very convenient. The hotel is an easy walk to downtown shopping areas and Seattle Center attractions. Overall; we enjoyed our stay; but there were a few problems worth mentioning.We chose this hotel in part because the rooms feature an outside balcony. My husband smokes; but I do not; and we prefer to get a smoking room with windows or an outside balcony to minimize smoke inside the room. If this is your preference; be advised that the balconies are barely wide enough to fit a human. We did not feel safe actually standing on the balcony; especially with the balcony door closed. Smokers beware: the hotel only has a few smoking rooms; all located on the second floor. This floor is where the public meeting rooms and restrooms for the restaurant and bar are located. We requested a smoking room on an upper floor with a Space Needle view. We were given a smoking room on the 2nd floor. No Space Needle; no view. This was obviously not one of the renovated rooms. The ceiling light fixtures were about a dozen 1970s-era cans (track lighting) set in rows in the ceiling; directed at the bed. It felt like starring in your very own intimate film. The bathroom also had a paper towel dispenser like in a public restroom and strange pink goo in the soap dispenser; which looked like it hadn't been changed since the track lighting was installed. The traffic noise was incredibly loud; and hotel construction noise started very early. Due to a very late flight; the desk was unable to change our room on check-in; but told us to come back the next day. We changed to a nonsmoking 7th floor room the next day; which thankfully was more updated. The traffic noise was a little better a few floors up; and we had a nice Space Needle view. The bed was comfortable; the amenities average. We liked the in-room refrigerator. There was intermittent construction noise throughout the hotel. Hotel renovations are ongoing; the noise wasn't too bad on the weekend; but I would take care if staying during the week. Also; the smoke detector in our room was not operational (the device was unhooked and sitting on top of the closet). I called maintenance to have it hooked up; but it didn't get done during our stay.We did not use the pool or jacuzzi. As a previous poster noted; the spa facilities are in the basement; and it felt too isolated for my comfort. However; we liked the bar quite a bit. Friendly staff; good drinks and draft beer selection and a nice atmosphere. We ate at the bar one night; primarily for convenience. There are certainly better places to eat in Seattle; but the food was OK and we had a nice time. The concierge was very helpful in helping us select a restaurant that was perfect for our tastes and making dinner reservations. The lobby fireplace added a cheerful; cozy ambience and we enjoyed warming up there after our sightseeing. I will probably want to check out a different hotel the next time I am in Seattle. However; if you avoid the second floor rooms and don't mind a little construction noise; the Hotel Warwick is a convenient; friendly and generally comfortable place to stay.
100505,ATripAdvisorMember,11/17/2005,doesn't honor reservation's price Made a reservation using the 50% Entertainment book discount (mentioned at time of reservation) and when we went to check in; they said they haven't honored that for weeks. So we cancelled the room before we found out that there was a huge convention in town that took over all the hotels in the area; and we had to cut our vacation short. The Warwick apparently thinks a few bucks (from milking conventioneers) is worth ticking off a few Entertainment book users. Definitely not 3 star material to me...pretty sleazy IMHO.
100505,Mezlin,11/10/2005,Best place to stay in Downtown Seattle A great place to stay in downtown Seattle. We were able to walk everywhere. Our room was nicely furnished and clean. The entire staff was friendly and helpful. The Ralphs grocery and deli across the street is a real plus. We are definetly staying here next Seattle trip.
100505,cc41,10/25/2005,Nice Hotel We stayed at the Warwick pre cruise. Chosen for location; price and free area shuttle. The shuttle was great to get us to the ship on Sunday morning. The Warwick is within easy walking distance to just about everything; but we had luggage so the shuttle was great. Desk staff and concierge are friendly and helpful. We did not eat at the restaurant; but spent time watching football in the bar area after checking out/ pre-cruise and the bartender was great!Room was a bit small; but clean and comfortable.Only complaint was street noise (people yelling; not traffic) at all hours all night. We were on a lower floor. I think if you're higher it would be ok.Despite that; we would definately stay here again.
100505,Sarahlou82,10/06/2005,Great Location and friendly staff! The restaurant at night
100505,ATripAdvisorMember,09/29/2005,Classy downrown location An older hotel; the Warwick nevertheless has been renovated and retained a sort of 1970's charm. the room was spacious and the view of the Space Needle terrific. However; they charge way too much for Internet Access - ESPECIALLY since you can get FREE Wi-Fi in the grocer-deli on the corner; and it is open to 1AM. Staff was courteous and helpful; and the restaurant is quite good. Everything is in walking distance. Great place to stay when in Seattle!
100505,ATripAdvisorMember,09/05/2005,My travel needs were well met I was traveling alone and felt welcomed and safe with the small lobby and friendly desk staff; the room was comfortable; with good beds; small step-out balcony (and windows that open!); bathrobe; very clean; missed having an armchair to read in; loved the fruitplate and individual coffee pots in the dining room; where service was prompt and friendly; gourmet market across the street has all kinds of goodies and other supplies; and there are plenty of restaurants and stores within easy walking distance. The indoor pool is small and lightly used; but clean and pleasant.
100505,dreamonixx,06/27/2005,Home away from home Just spent three nights at this most conveniently located property. As a flight attendant I stay in many big name brand properties so have a good idea of what's good or bad. The Warwick looks to have been renovated and yes some of the rooms are in places worn however they are comfortable and clean. The major thing we noticed here was the staff. Everyone from front desk clerk to housekeeping was just fantastic. They could have not been more helpful and really made Seattle a pleasure to visit. The hotel has a free shuttle which runs anywhere you want to go within about 2 miles. The drivers are well versed in geography and no journey seemed like too much trouble. It's not a Hilton or a brand hotel BUT it does have genuine personality and a caring team behind the product. It's not fake or pretentious. Great location and safe area at night. You have great shops and restaurants within walking distance - try Lolas just next door for flawless food.
100505,discriminateWA,06/23/2005,Bad Choice! I booked this hotel through Hot Wire and called immediately requesting a nonsmoking room; a king bed and a room away from the elevator/ice.The person I spoke to was pleasant and stated they could not guarantee these requests would be honored but would make a note on the reservation. At check-in; the person at the desk was very rude; said there were no special request noted on our reservation card andstated there were no king beds and because of the way the reservation was made we were stuck with 2 double beds. We were located directly accross from the elevator and ice! It was nonsmoking. There is no elevator from the parking garage to the hotel. The Warwick mats in the garage are filthy as are the stairwells. The part of the hotel that faces 4th smells of urine. The carpets in the registration and elevator area need cleaning. The upholstery and curtains in our room needed cleaning andpressing There was a sign in the bathroom about water conservation;however; the tub facet dripped continuously. The tub drain needsattention; the shower curtain has holes in it. There was no coffee maker in the room. The bedding did not fit the bed and we found ourselves sleeping directly on the mattress with bedding askew. Other staff were also unfriendly and short. The housekeeping staff was quite pleasant. I will NEVER stay at this hotel!
100505,ATripAdvisorMember,06/20/2005,Wonderful; wonderful service! Beautiful View The concierge and all the front desk staff completely blew us away with their attentiveness and desire to make our trip great. They make you feel welcome! Their knowledge of the city is fantastic as well.The room we were in was a smoking room; but we couldn't really tell; there wasn't much of a lingering smell of cigarettes. The balcony windows open wide to the wonderful view of the space needle. The restaurant was lovely; we felt insecure not being very dressed up but they didn't seem to mind at all and treated us like guests. We will be back! Stay at the Warwick!
100505,smonion,06/12/2005,Fun for the movies I stayed here with my boyfriend the night that Star Wars: Revenge of the Sith Opened. The hotel is right across the street from the Cinerama (Seattle's best big screen theatre). The hotel was completely full; I think mostly with StarWars people. So I think the staff was a little overwhelmed. Most everyone was nice but we were yelled at when we were checked out (20 min late on an already late check out). That made me a little bit mad but I'll take it with a grain of salt that it was a one time occurence.The balcony is the best part of the room; it's so wonderful to be up really high and to be able to get fresh air (I hate hotels where you can't open the windows). Great view of the Space Needle. I just loved the balcony!Bathroom is incredibly small but was very clean and had pretty marble fixtures; I think they do have suites with large tubs if that is what you're after.Bed was comfortable; tv was good; minibar was nice and not ridiculously overpriced.Pool was small but fine; seemed slightly deeper than most Seattle hotel pools but I was operating on very little sleep so maybe I'm remembering it wrong. Hot tub was quite pleasant and not too hot; just hot enough.It's a good location; close to lots of restaurants and across the street from a fancy little grocery store that also serves food (tasty stuff).We had roomservice; I wasn't overly impressed but it wasn't bad; we ordered two cheeseburgeres; a caesar salad and clam chowder. I'm probably just annoyed that my cheeseburger was too well done and it was too late at night to send it back; my boyfriend enjoyed his. I did like the chowder and the bread that I requested with it was good (Rosemary bread from the Essential Bakery).I would definitely stay here again if I was attending a movie event or if I needed to be in that neighborhood.
100505,katrina50,05/31/2005,Great Hotel and Location Hotel was very clean; comfortable and nicely appointed. The location was great-pretty much in the middle of the shopping area; pikes' market and the space needle. Close to good bars and resturants. Highly recommend.
100505,ATripAdvisorMember,05/18/2005,very nice hotel and staff My wife and I stayed at the hotel for just one night; april 24th 2005. I wish we would have had time to stay here for several nights. The hotel was very clean. Our room had a spectacular view of the Space Needle. The staff was very helpful with questions. The breakfast in the in-hotel restaurant was very good. I definitely recommend this hotel for vacationing couples.
100505,bisScottie,04/09/2005,Great Location and Value We were here for the Easter long weekend and loved it. We received a very fair rate and the staff at the front desk were very helpful and they even had a free shuttle to downtown which we only used on our first night becuase we soon realised just how close we really were to everything. we were about a 25 minutte walk to Pioneer Square about 15 minute walk to Pike Place Mareket and a 20 minute walk to Space Needle / EMP. The rooms are clean and well kept with a mini fridge in the room that I really like; but sadly no coffee maker. My only major beef was the $21 for nightly parking which was a blatant rip-off considering they only charge $8 to park all-day.
100505,ATripAdvisorMember,03/30/2005,Sisters from Coeur d' Alene; Idaho My sister and I stayed at the Warwick from 3 nights on spring break. We loved the hotel!! The location was amazing becuase we could walk anywere and the 24 hour shuttle was great!! We ordered room service for breakfast which took longer then I would have liked but when it arrived he told us they were really busy and he works in the restaurant so he just ran it up instead of just waiting so he got a good tip. When we arrived the valet was great and they took our lougage up to our room for us. All in all it was a great stay and I will be staying here again. Be aware of some of the bad reviews because some of those people sound a little high maintnance.
100505,aptbroker1,03/27/2005,Good value hotel We have stayed at the Warwick several times over the past few years; and I spent the night there on March 25; 2005. The room was fine; with King bed; TV with pay per view movies; and a mini-fridge. Only thing missing was a coffee maker. Nice marble bathroom with hand held shower. The view on the east side of the hotel is the Space Needle; while this time I viewed the 2 Westin hotel towers. The price was right; and I got 10 miles per $ with my AAdvantage card! Only fly in the ointment was the $21 overnight parking charge. I would definately come back; as the location is great.
100505,ATripAdvisorMember,03/11/2005,Warwick Bad I see good reviews of the Warwick and it shocks me...The staff was quite rude; the rooms were fairly dirty. I cut myself and asked for a bandaid and they did not have any?!?! I requested a bottle opener and they also did not have that... Go somewhere with better service.
100505,strryeyedgrrl,03/07/2005,A Decent Experience at the Warwick My husband and I stayed at the Warwick after a company party. I had made our reservations well in advance in order to secure a special group rate for our company's partygoers. The reservations agent that I spoke with was pleasant; thorough; and helpful - he made sure that I understood what I would need to know about my reservation.Our first discrepancy occurred upon arrival. I had researched; at the Warwick's own website; the cost of overnight parking - it stated that it was $21.00 effective March 1; 2005. When we arrived; however; the parking attendant informed us that it was $18.00 and that we could add it to our bill. Upon check-in; this information changed again and we were instead informed that parking was indeed $21.00. Honestly; I believe that both amounts are ridiculously overpriced; especially considering that other hotel guests paid much more for their reservations and still had to pay this outrageous parking fee. Regardless; I disregarded the discrepancy and signed my bill. I wasn't going to cause a stink over $3.00.The bill was the second discrepancy of the afternoon - our company was given a group rate of $79.00 per night; however; my check-in information stated that it was $75.00. I shrugged this off as well; figuring that it made up for the miscommunication with regards to the cost of parking.The room itself was lovely. We were pleased with its setup and cleanliness and I really admired the furniture. While a fan in the bathroom would have been nice; it was easily overlooked once we opened the curtains and looked out onto the city - what a great view!Upon check-out the next morning; we again met with inconsistencies. Our bill was slid under the door of our room prior to our departure; so I reviewed it for accuracy. Suddenly the room rate was $79.00 again! While this was the rate that I had expected to pay; I was a little annoyed with the constant miscommunication. Not only that; but there were others from my company staying at the Warwick also - they had also mentioned checking in at a rate of $75.00.When my husband and I arrived at the front desk to check out (for some reason; video checkout would not work for our room); I mentioned these discrepancies to the front desk clerk. I made it clear; or so I thought; that I wasn't worried about the small amount of money that these miscommunications involved ($7.00; all told); but that I wanted someone to know what had happened. I wasn't even able to get out that I knew others that had been advised $75.00 at check-in that may be; well; more vocal than I was being.The desk clerk seemed clearly put out by this information and gave me short; quick answers to my questions. He informed me that the garage attendents were still having trouble remembering that their rate had changed and that the company party rate was $79.00. I explained to him again that I was okay with paying $79.00; but wanted him to realize that the paperwork provided at check-in stated $75.00. Honestly; he huffed and puffed and then took $4.00 off my bill. Really? I didn't care about the money. I just wanted him; or anyone; to know that people were being misinformed. My husband; who is quick to tell me when I'm getting overbearing and pushy (aren't all husbands good for that?); agreed that I had not done anything of the sort when speaking with the desk clerk.Overall; I can't give this hotel more than 3 stars. The hotel itself is beautiful and centrally located; but the service and attention we received was far from expectation.
100505,ATripAdvisorMember,02/25/2005,Space Needle View We stayed at the Warwick for three nights about two years ago and loved it. We had traveled by Amtrak from Sacramento and then took the Clipper to Victoria for a couple of days. It was a magical vacation...all public transportation and walking to our destinations. Our room had one whole wall of windows that faced the Space Needle. (There was a sliding door that opened onto the balcony...weird) The room was small; but so cozy. The staff was wonderful. They have 24 hour shuttle service and we enjoyed talking with the drivers. We had dinner one night and it was great; the waitress had a strong French accent (something we don't hear often in CA) Beautiful food presentation;We easily walked to the Market. The Mall was great; with Monorail stop so convenient. Street entertainers were wonderful;and we were delighted to find real stores open on Sunday. We bought bento (box) lunches at the sandwich shop near the hotel and took them on the train;It was the best vacation ever..so glad that my daughter told us to stay at the Warwick. later I remembered that I had stayed at a Warwick hotel in Denver and enjoyed that too.
100505,Arewethereyet,01/31/2005,Will be back..... Stayed the weekend of January 28th at the Warwick Hotel.Booked the day before and was told all I could get was a smoking King size on the city side.I told them that my preference would be a king size non-smoking on the Space Needle side away from the elevators as I had read here.When we arrived we discovered that our room was as requested.We were greeted by the concierge who was very helpful.The room was average size and the bed was comfortable.The wife loved the tub and the marble tiles in the bathroom.The room was very clean.We had a package that they advertised on their website which was $150 per night tax included ; parking; and breakfast in the restaurant (which was very good).All hotels in Seattle charge anywhere from 15-25 dollars a night for parking.The location is great we walked to the Pike Place Market ;the Harbour front;the convention centre area at night for dinner.There were lots of people walking about and we had no safety concerns.Ralph's grocery market /Deli is next door and open till 2AM for food or snacks.
100505,ATripAdvisorMember,01/05/2005,Good location; Nice View The room was nice; Location was good; View was wonderful....Top floor (19th) Corner suite Room 1901 the balcony they advertise you can barely stand sideways on. The staff were great. The only complaint was the bathroom.... dirty Q-tip on counter when we arrived and dirty towel on floor by garbage can! How can a Housekeeper miss this? Hair in the tub. Room could use some upgrading looking a little worn.
100505,ATripAdvisorMember,12/27/2004,Great service in the Warwick We just recently spent 4 days during our Christmas holidays at the Warwick. The sincere helpfulness; care and courtesy which we experienced from everyone at the front desk; restaurant; room service and housekeeping staff was truly above average and greatly appreciated. The restaurant turned out fabulous meals even during a time when I'm certain that they were operating with a skeleton staff. The only thing that prevents me from giving this place an excellent rating is the following: The hotel is tired. Old dirty carpets and bedding that you'd expect to find in a hostel. Given the price range of rooms - a serious face lift is necessary.
100505,ATripAdvisorMember,12/19/2004,Great stay We recently had a wonderful overnight at the Warwick. It was an easy walk to Seattle Art Museum and even closer to downtown shopping. The front desk was extremely gracious at check in; offering shopping discount coupons and restaurant reservations. We enjoyed breakfast at the hotel and the morning free coffee in the lobby. The waitstaff in both the bar and hotel were attentive. Our room on the 15th floor had a city/water view. While there are hotels closer in downtown; we would have no problem choosing the Warwick again.
100505,ATripAdvisorMember,12/09/2004,Pleasant stay My wife and I stayed here on the final leg of our honeymoon in September after a 1700 mile drive from Vegas. We found the hotel no problem; the location is great and although the hotel looks somewhat shabby from the outside it's really quite elegant inside.What made our stay here particularly nice was the fact that we were given a room with a view of the space needle. The floor-to-ceiling window opened fully and we were able to enjoy the view with the sea air too! At night the view was spectacular.Staff were friendly and helpful; the cocktail bar is great and we enjoyed our stay here. Two quibbles: 1. The price - this is not a cheap hotel and with state tax and room occupancy tax it was one of the more pricey hotels we stayed at. If you're not on a budget it's worth it. 2. The lobby area is small and at the weekend was extremely busy with lots of people standing around seemingly at a loss.
100505,ATripAdvisorMember,11/11/2004,could have been better..... Well for those who read trip advisor reviews; I hope you will pay close attention to this one. We stayed recently at the Warwick Seattle; for a few nights before continuing our Pacific Northwest journey to British Columbia. We booked through Clipper Vacations; the price was right; and we were told we would really like this hotel. From the moment we walked in there was a definite charm to it; cozy older lobby with a fireplace; 4 clocks from different major cities (I like this feature) and a concierge desk. At the front desk we were greated by a very cold and young front desk agent . No formal greeting no nothing; but a straight and matronly face (we were surprised as she must have been under 20). We asked her not to put us near the elevator in a room number ending in a 6. (We read this on trip advisor). She put us in roon number ending in 8. We went up to the room and this room was right next to the elevator. I immediately marched back down; and asked her to switch the room. (she did without any apology) She moved us 4 doors down. We were in the room for an hour or 2. We noticed it was very cold in the room; and we tried to adjust the heat; it did not work. We called and immediately they came up to try to fix. It was redeemed broken. So we then moved to another 4 flights up. We were in this room 10 minutes; and they called to say they wanted to move us again as there was going to be alot of kids coming in for a wedding and they would be on this floor; so then we moved to another floor ( 4 different rooms). We asked if they could upgrade us to a larger room ; they said no because we were on a package rate. I thought this was wrong as were inconvenienced. I was too tired to argue at this point. THE ROOM: the really need to redo standard rooms. The carpet is a checked brown and white; reminded me of an old holiday inn. The lights are very very dim; I guess to save money. The hotel is not in the greatest area and beware of seedy people around there. Brasserie Margaux was terrific and the grocery street across the street (ralph's) is great. I do not think I would stay at the Warwick again.
100505,ATripAdvisorMember,10/21/2004,An excellent stay !!! We stayed here 27th Sep-30th Sep and had a fantastic stay. The hotel is within walking distance to the Space Needle or the waterfront and is ideally located. We had a room on the 12th floor with a fantastic view of the Space Needle. It was very comfortable and well maintained. The hotel staff were very friendly and helpful and couldnt do enough for you. A wonderful start to our holiday in the States !!!
100505,ATripAdvisorMember,10/12/2004,Good Location showReview(2698125; 'full');
100505,ATripAdvisorMember,08/25/2004,HONEYMOON WITHOUT THE HONEY showReview(2492881; 'full');
100505,ATripAdvisorMember,08/15/2004,Awesome! showReview(2451096; 'full');
100505,steffknee,05/02/2004,Very Classy showReview(1852385; 'full');
100505,scgirl3172,04/14/2004,Loved the Warwick! showReview(1785522; 'full');
100505,ATripAdvisorMember,04/05/2004,Disappointed showReview(1764761; 'full');
100505,soozmw,01/13/2004,Great Hotel..... showReview(1547805; 'full');
100505,patlv1,11/12/2003,Great place to stay in downtown Seattle showReview(1484834; 'full');
100505,nonameforme,09/08/2003,Warwick is pretty wonderful! showReview(1276526; 'full');
100505,ATripAdvisorMember,07/11/2003,Location; Location; Location! showReview(1135304; 'full');
100505,lass,08/20/2008,Sehr zentral gelegen showReview(19642277; 'full');
100505,lass,07/27/2008,Sehr zentral showReview(18535941; 'full');
100505,lass,06/10/2008,Jederzeit wieder showReview(17429416; 'full');
100505,lass,11/10/2007,銉曘偂銉熴儶銉笺兓瑕冲厜銇究鍒?#x201d; showReview(19166303; 'full');
100505,lass,10/28/2007,銈枫偄銉堛儷鍒濄倎銇︺仹銈傚畨蹇冦仐銇﹀娉娿仹銇嶃伨銇?#x201d; showReview(19165854; 'full');
100505,lass,09/27/2007,銈儭銉偒瀹熸劅 showReview(19164702; 'full');
100505,lass,04/30/2007,銉偙銉笺偡銉с兂鑹亜銇с仚锛?#x201d; showReview(19160956; 'full');
100505,lass,05/02/2006,Gerne wieder showReview(11329868; 'full');
100505,lass,05/01/2006,Gutes Preis- / Leistungsverh盲ltnis showReview(11329867; 'full');
100505,lass,04/24/2006,Un bon h么tel au centre ville showReview(11329355; 'full');
100505,lass,10/27/2005,渚垮埄銇儹銈便兗銈枫儳銉?#x201d; showReview(19155712; 'full');
100505,lass,09/17/2005,銈枫偄銉堛儷銇у畨蹇冦仐銇︽硦銇俱倢銇熴儧銉嗐儷銇с仚 showReview(19155247; 'full');
100505,lass,09/06/2004,绌烘腐銇嬨倝銇儛銈广亴鍋溿伨... showReview(19929135; 'full');
100505,lass,08/24/2003,锛掞紣锛愶紦骞达紨鏈堛伀锛曟硦... showReview(19920682; 'full');
100506,expressoparking,10/22/2008,If I was Austin Powers; the decor would be familiar; but that's about it. Hotel Seattlewhere the sheets have 3 different colors of hair.But that is okbecause they were clean on the second day.The bathroom made my friend cringe.She asked if I brought flip flops and sanitizer spray.The dirty shag carpet didn't stop at the wall.It crawled up at least another three inches.I'd give it one star;but I saw The Shining; and that was worse.
100506,08NOVA,10/12/2008,Great Location; but don't stay long We needed a place to stay in Seattle prior to catching an early morning Amtrak train to Portland. We looked around the train station but there is not much there. We were dropping our Hertz car off at the Hilton downtown and just wanted a place to spend the night. I called the Hotel Seattle based on it's location on tourist map near the Hilton. I didn't have access to internet to research any reviews; so did not see any until after our stay. The location is great; virtually next door to the high end hotels. It was half the price of the Hilton so we thought we would give it a try. When we checked in; I asked about a AAA discount; but the clerk's response was What's that?. That was the first time I ever heard of a hotel desk clerk (in US) not knowing what AAA was. Our room could have been used for a low budget movie's version of a run down hotel; threadbare carpets; dingy curtains not quite hanging right; minimal lighting (a strange hanging light in the middle of the room); dingy bathroom. Although it was definitely dingy; it did not appear obviously dirty. No a/c but luckily we didn't need it. The bed was not particularly comfortable; a little on the boucy side and with two people you both definitely gravitated to the middle. There was no clock in the room; but we did get the wake up call we requested.It was ok for spending the one night; I wouldn't want to spend more. On the positive side; it was a great safe location; quick taxi ride to train station; and the shower was great. They have not invested in low flow shower heads so the water pressure was really high. We also really enjoyed the conversation with the desk clerk the next morning. When I mentioned the clerk the previous night had never heard of AAA; he told us that clerk was a moron and that the owner must not have asked him anything but his name in the interview. He went on to say that we should check out the reviews on Trip Advisor; they were listed as one of the worst hotels in Seattle! You gotta love that type of enthusiastic employee! All in all; it worked for us for one night. But our friend the day clerk did mention that we had one of the nicer rooms! (I definitely don't want to see the not so nice ones!) Recommend you ask to see room before committing.
100506,teamfightingchicken,10/06/2008,Great location. Horrible room Hotel Seattle is right in the heart of downtown; and is perfect walking distance to anything. The room we stayed in was abominable. It smelled like a thrift store; the pillows and blankets were minute; the bathroom belonged to a truck stop. The tile in the floor was cracked; the vent sounded like a wind tunnel; there was mold in every crease and there was no liner to rank-smelling shower curtain. The staff was unfriendly. The cleaning staff's cart was parked infront of our room's door when we first arrived. The maid watched impassively as we put down our luggage and stuggled to move her cart without offering any assistance as we moved it aside to get into our room.It was a bed for the night near to Seattle's attractions; but that was it.
100506,cpalawSpokane,10/01/2008,You get what you pay for I had read the reviews before I booked and knew what I was getting into. With that in mind; I wasn't surprised. In fact it was better than we expected. Yes; the rooms are outdated; the towels and floormat were thin; limited cable TV and an overall lack of amenities that one is use to in a US hotel. But as one reviewer said it is like a budget overseas hotel and I have stayed in several that were in similar condition and I just enjoyed the experience. The check in and desk service was great. We asked for extra pillows from the maid and got them. We also spent $5 for flowers at Pike Street and they added character to the room.Location is everything. Our friends stayed at the Fairmont across the street and we stayed for 3 nights what one night cost them. My money went to dinners; trip to Victoria and baseball games.
100506,19691972,09/28/2008,Depressing grotty hotel The peeling plaster and wallpaper in the bathroom
100506,GrandmotherMia,09/24/2008,Not bad for a sleepover before cruising to Alaska Our room
100506,IleF,09/23/2008,Bug bites all over the body home for souvenir! Do not stay here unless you want to go home with bug bites all over the body!
100506,fiftee7chevy,08/18/2008,It's a dump! Hotel Seattle is a seedy; overpriced dump. My wife and I spent three nights there in August 2008. The only real amenity was a color television. The bathroom exhaust vent was so loud we could barely hear the television when the bathroom door was open. The carpet was worn bare. The room had no air-conditioner. Although the first two nights there were pleasant with the windows open for a breeze in the room; the last night was extremely hot and uncomfortable due to a heat wave in Seattle. The hotel had no small fans available for use in our room. In addition; the hotel provided no ice. In fact; the front desk clerk told us we could have all the ice we wanted if we went down the street and bought it at a local convenience store. No hairdryer was provided either. Overall; our experience at this hotel was much less than desirable; especially since the room rate was higher than we usually pay for the usual amenities; i.e.; air-conditioning; hair dryer; ice machine; mirror near beds; etc.
100506,GTSDenver,07/25/2008,Complete Dump While tempting because of a nice; central location and price; unless you don't mind a hotel that has had no updating in over 30 years; including the disgusting orange 70's (used to be shag) carpet in the rooms - stay away!They did a fair job of keeping it clean; they only have so much to work with when the ownership obviously could care less about investing one penny in the property.The room smelled of things not to mention.If you keep the lights off; don't look in the corners; and wear your shoes while in your room at all times; you might be OK.No network available; so impossible for a business traveler. TV doesn't really work.
100506,malarie,07/05/2008,This Hotel Fit our Bill We stayed in Hotel Seattle for 2 nights and it was fine. It reminded me of the funky less expensive hotel rooms I found in Europe. There was some street parking available (the desk clerk pointed that out to us) during the week (don't know about how crowded it can be on the weekends). And there is a garage right up the street if there isn't any street parking.We were in Seattle for a wedding and wanted an inexpensive hotel downtown that was close to Pike Market; restaurants and other attractions and this fit the bill. The front desk staff was very very friendly helping us find restaurants and directions back to the airport. If you just want a place to sleep (because you'll mostly be out touristing; if you aren't looking for luxury; don't care about matching furniture; or city noises; this hotel is perfect. The beds were clean and comfy and I really liked the pillows. The room was cleaned both days and fresh towels delivered. I read all the previous reviews and was concerned but decided it would be an adventure and if nothing else we would have a good story. But after staying there I realized that expectations really vary amongst guests. We felt safe; slept well; had nice staff encounters. If you want luxury; and newer accommodations; then by all means stay at the mocking W hotel. But if you were reamed liked we were on the airfare and don't have the money; stay here. Its funky; old; centrally located and has a nice staff.ps. The photographer who shot the lovely photo of the room did and amazing job; and possibly knows a lot about photoshop. Our room paled by comparison. But that's OK
100506,RiderCalifornia,06/26/2008,Beware My family and I were traveling to Seattle for the graduation of our niece. This was a special time for us. A member of the family looked on the web for a hotel close to the graduation facility. All looked well on the internet for moderate priced accomodations for three nights. We called them directly and booked the stay. The staff was very nice and none of this review is meant to reflect on the them in any way. We understood that this was a moderate priced placed to stay but did not expect the what we found.The rooms are dark and dank and look like something that comes out of film noir. The bathroom had paper rolling off of the walls; it took two to three flushes for the toilet to flush. it was the most depressing place I have ever stayed in. We knew immediately upon arrival in the room that we could not stay there for 3 nights; so we took steps to find other acommodations and were fortunate to find them. We had to stay one night and I spent that entire time awake. We were at the nearest coffee shop at 5:30 a.m. and left in a taxi by 8:30 a.m.I write this review out of concern for others who plan to stay there. It was not a pleasant experience. Beware.
100506,LoiusSullivan,03/19/2008,Last Resort Faced with a completely sold out Seattle on a recent trip; I booked one night at The Hotel Seattle as a last resort. You should do the same; though you may first want to consider the more pleasant surroundings of a bus station. This is a truly awful; depressing hotel. I imagine most of the stains in the 30-year old carpet are the remnants of past guests who; when faced with the prospect of spending a night in this hotel; took their own lives. I myself managed to survive; wisely spending very little time in my room; which was on a high floor; overlooking a proud; mocking W Hotel. I stayed out as late as possible and checked out by 5:00 am; my escape somewhat delayed by a desk clerk who was having trouble lining up the little holes in the paper of a relic of a dot matrix printer.
100506,lalalalalalalal,09/24/2007,Reccommended - Great location and price! After struggling to find a hotel with rooms free at a very busy time of year we eventually found the Hotel Seattle. It is in a great location and half the price of most other hotels in the area. The room was clean although the decor was slightly old-fashioned. Staff were friendly and helpful trying to help out with information about the local area at various times of the day and night. If you just want somewhere to sleep and as a base to explore Seattle this hotel is perfect. If you want somehwere a bit more stylish that will charge you at least twice the price then Seattle has plenty of choice!!!
100506,hutch30,09/23/2007,No customer service the only good thing was location. the staff was rude; unhelpful; and didn't have knowledge of the area. the tub had black foot prints upon arrival; the towels were old and ratty with holes in them; and the room had a musty smell. the TV only got a clear picture half the time on one channel. the bathroom sink was movable and the toilet was very small; had exposed pipes. no AC so had to sleep with the windows open and downtown Seattle is extremely noisy at night. only one attendant in the entire hotel at night. would not stay here again!!!!!!!!!!!
100506,hibell,09/12/2007,alright for the price and location pic from hallway into the room; ancient tv; dark decor
100506,blackbearOxfordUK,09/05/2007,Only good thing was location... The only decent thing about this hotel is the location; which is excellent; I've stayed in better value hostels.The room was dirty; the ceiling plaster had a great chunk missing over the bed and the shower backing was falling off the wall The staff were just not interested. The decor dated from the 1970's and was all various shades of brown; grim and depressing Only stayed one night ; then found somewhere else.
100506,jrojanjua,09/01/2007,UHHHH place to stay This was a great place for a very low key weekend getaway in a great location. The room was a little dirty and they forgot to change our linens one day but it was in the perfect location and right across the street from the fairmont without the expense. I do not know if we will stay there again but it was ideal on a tight budget.
100506,lizzy018,07/19/2007,Stay in a hostel You will have better accommodations. With a name like Hotel Seattle I expected that they would take more pride in their establishment. My room was falling apart. From the baseboard coming off; to the unfinished shower; and not to mention; the unfinished pipes leading into a cut out hole in the floor. In the height of summer there was no A.C. and the only way to get some cool air was to open the window onto the busy street. I will never recommend Hotel Seattle and made sure none of the guest at the wedding I attended will go there either.
100506,ScoobySuse,09/20/2006,Dirty and run down Thankfully we only stayed one night at the Hotel Seattle. Our room was an absolute disgrace.....very tatty witha layer of dust on most furniture. The bathroom had to be seen to be believed. The bath was old with ingrained dirt; the sink wobbled and leaked at the base. The floor tiles had a few decades ago seen better days. The shower head was loose.............the list is endless. We payed$96 plus tax. For that amount I expected a basic clean room. I have stayed in many hotels over the years and I can truly say that this hotel ranks as the worst I have ever stayed in. Whilst the location is handy for many of the tourist sights; it is not the best area to wander around at night and we felt quite uneasy doing so.I wish I had consulted Trip Advisor before staying there. Stay away!
100506,SueInManzanita,09/17/2006,Scary experience all around The staff was nice. That's about the only nice thing I can say about this place. The photos of the hotel are very misleading. Standing outside looking at the hotel; you have to wonder if the photo on their website has been doctored at all. The photos of the rooms were obviously taken at a different hotel because the room I was put in; and then moved to another looked NOTHING like the room photos on their website. As someone else said in a previous review about this hotel; don't walk around the room without your shoes and socks on. Definitely not a romantic getaway (unless you're trying to break up with someone.) The sheets had hair on them. I requested a non-smoking room; but you could tell that someone had smoked in it previously. There was no air condtioning or a fan. Big deal; it's Seattle; right? Wrong. It was 90 plus degrees during my stay. The windows do open though; providing little relief. Cable television? Non-existant. I was told that sometimes it comes in; and sometimes it doesn't. What does that mean; really? It's sad when you pay $96 a night and can't even get the local channels (NBC; ABC; CBS.) Go on the internet for your news? There is no internet; unless you want to setup your laptop for dialup. The restaurant downstairs was a dive. Again; the service was great; but as with the rooms; you could tell that management didn't quite care about upgrading anything. Several times during my meal; I could have swore I saw something scurrying across the floor. The waitress seemed embarrassed while attempting to relieve me of my worries. I forgot to mention the lobby. The sofa was very comfortable. In fact; it may have been the nicest thing in the entire hotel. However; don't lean your head back while on the sofa or you'll notice that there is paint peeling off the ceiling in large chunks held together by duct tape in places. Speaking of duct tape; there was actually duct tape holding the carpet together in several places. The room I stayed in had scotch tape holding the wallpaper over this gaping hole. Security risk? Room keys have the room number and hotel name on the key ring. So; don't bring anything valuable; because who knows how often the locks are changed and if previous customers have lost their keys on drinking binges in Pioneer Square. There is no room service. It looked like there was only one person there at all times. If you're hungry; don't eat the food in the vending machine. Both the pretzels and Twix candybar were past their expiration date. At check out; staff was apologetic for the things I told them; but obviously not at fault. While you could sense their understandable frustration through their body language (not quite making eye contact; embarrased look on their face); you got the feeling that they hear about similar guest experiences on a regular basis. It's a shame because it's in a great location. You almost wonder if management is even in it to make money. I never did hear back from them after I sent a letter detailing my disappointments. I highly recommend not staying here. Avoid at all costs.
100506,kmter75,08/28/2006,Great value and comfortable! What a relief! I blindly booked this by calling the hotel - they only had a suite - and got a great rate. Our room was clean (a few carpet stains in corners; no big deal); huge; smoke-free; had a kitchenette (microwave) and was in the middle of downtown.The staff was friendly and helpful; the restaurant attached was excellent for breakfast; comfortable enough beds; and the location was quiet at night. Our room was right next to the elevator; and even that was inaudible!Cons - parking can be a nightmare - its street or city parking garage only; which can be costly ($20/day); not much of a view; some of the floors look like they might not have been updated - ask for one that has (and a suite!); only one elevator for about 11 floors); not too generous on the extra amenities (towels; shampoo; pillows) - if you ask; you get what you need though.
100506,travelingsassy,08/15/2006,Budget traveler's delight Seattle Hotel is all about location. It is in a good area within a block of the Fairmont and Monte Carlo on Seneca Street. It is right beside a starbucks. The hotel is a 1930's hotel; which today makes it very run down and basic. The lobby is simple yet attractive. Check in service was quick and basic. The rooms had furniture that was chipping its finishing. TV was basic 6 channels and not all coming in clear. There was no radio.The beds were comfortable. The pillows were a bit clumpy.The bathroom tub was aged and had markings on it from its life use. The toilet was like one from a ferry with a push handle. The bathroom was small and basic. Although run down; it did not concern me. Shag carpet and wall paper dated from the 1930's.I had a comfortable sleep and was happy to be paying a budget price for a quick overnight stay.Its the perfect stop for a budget traveler and someone not expecting more from the decor.
100506,ATripAdvisorMember,02/08/2006,Trust me; dont come to this hotel; its a nightmare!! This hotel is realli aweful; is the worse one i had choose from. i stay here just because at that time all hotels are full. therefore i stayed one night at there. Its horrible. u cannot image the carpet is green colour and kinda bug bites. and the ceiling is broken; also; the TV is kinda 1950's one; they should UPGRADE a new one okay? i haven't seen this kinda of OLD TV; and only can watch one or two channels and the colour from that TV is worse. The telephone is realli old. The elevator is worse than ever. and the light whether outside and inside all deem; not dark...realli terrify me to stay at there; its kinda hunting house. the service is not quite good also.do you need to choose cheap hotel; nice and clean one; u should choose 6 Ave Inn; that quite good i stay there for two nights be4 this hotel seattle. realli a nightmare for me. DONT CHOOSE THIS ONE; THE PICTURE IS FAKE...HORRIBLE.
100506,hizonhizon,10/23/2005,Ok if you just need a place to sleep First off; I will say that this hotel is in a great location; 3 blocks to the pike place market; shopping etc. Second; of course this hotel is located on a hill...all of downtown seattle toward the water is. If you are elderly; you may have issues with this but for most people it will not be an issue. This hotel pretty much only has its location going for it. It is an old hotel; which is pretty rundown. It did have clean sheets; which is basically what we were looking for. Did I walk around barefoot on the carpet or bathroom floor; the answer is no. A little dirty/dingy but ok for a place to sleep. For the price in downtown; its hard to beat. Also; be advised they have no parking (typical for seattle); there are 2 huge parking garages though within a block or two of the hotel so you shouldn't have issues with that.
100506,ATripAdvisorMember,06/23/2005,Not bad at all The location is unmatchable in this price range. A simple sleeping room is $80 but expect to pay 2x's that anywhere else. It was surprisingly cleaner than most hotels I've seen in the past week but I've been driving up from LA and staying at Travelodge and Days Inn and Motel 6. The quality of the furnishings was high. Sure; it's a little run down in spots but it's just an old building with some of the usual character flaws but none affected the comfort. We were lucky enough also to get a corner room so that made it especially nice to look over at the W and know they are paying $250+/night. It had a full bath; everything worked -- we don't care to watch tv anyway on vacation so have no idea how that worked but if you want to believe all the other comments; feel free. It will mean more room for us when we come back.
100506,crc11,05/25/2005,Dreadful Avoid this hotel at all costs. Even at half the price; it would still be throwing money away. While the location is very desirable; it is in disrepair; ugly; unclean; and generally unpleasant. The toilet in my room malfunctioned daily. The television would only pick up two stations. Although I had a great time with a friend in Seattle; I was happy to leave this hotel. It should not have a star rating at all.
100506,Madchen,09/12/2004,Old and Rundown The location was pretty nice; although it was on a steep hill. The TV was very old. We had problems with the heater in our room and had to bang on it a lot. We stayed here for a night and then moved to the Comfort Inn by the airport. It was too expensive to stay here for the value of the hotel.
100506,soledee,06/28/2004,Compares to a motel I don't know how this hotel can get away with a description like: All of the guest rooms have been remodeled in a relaxing decor (from expedia); when the only thing that seemed to have been updated since the 1970s is the television. There is no room for toiletries in the bathroom; and the tiny pillows were very lumpy. If you don't mind staying at a Super 8 or Motel 6; you should stay here. Otherwise; I suggest you spend a few more bucks and stay elsewhere.
100506,ATripAdvisorMember,09/06/2003,Not a 2 Star Hotel Pros: Good safe downtown location. Walking distance to market; downtown stores; etc. Room and bathroom were clean. Request the non-smoking floor. Pleasant desk staff. Two coffee places around the corner. Cons: Looks like it hasn't been redecorated since the 1950's. An OK place if you want a simple place to sleep and shower. For the same room rate; the Executive Pacific Plaza (about 1/2 block away) is much nicer.
100506,ATripAdvisorMember,05/15/2003,Terrible! I've never had a worse experience at a hotel; and I travel a lot for business. The place is a dive...old; dirty and grungy. Not to mention; they charge for services not rendered; and refuse to issue a credit; even in the case of an innocent mistake. Don't waste your time here; not even for their cheap rate!
100506,jawcuda,11/03/2002,ramshackle place Stayed in Hotel Seattle due to last minute trip to Seattle and could only find vacancies at this hotel. Room wouldn't lock easily; bathroom was dirty; no place for toiletries; no cable and poor reception on the few channels you get. Will never stay there again.
100506,pen08,09/16/2008,There is a tick (or some insect) in the bed !! showReview(20106356; 'full');
100506,PacoEnMx,09/09/2008,Hotel Seattle showReview(19930817; 'full');
100507,Garbo25,01/08/2009,Remarkable hotel Needed to take a few days off and booked the Inn based on TripAdvisor reviews. What a great hotel! The staff is very professional and accomodating. Town car service available to and from the airport; immaculate rooms; spacious bathroom; great location. This is not a great hotel for the price; its a great hotel. Had a room facing the inner coutyard and there was no problem with noise. (Some rooms face onto First St. which is very noisy.) Location is excellent for anything in downtown Seattle.Went to attached restaurant Bacco for breakfast and Cafe Champagne for dinner. Both are excellent.
100507,kgator,01/04/2009,Awesome room and hotel My wife and I just got back from a stay at the Inn at the Market and we had an excellent time. I mentioned that it was my wife's birthday so I was hoping for a good room. We were given room 311 which was considered a partial water view. We had an amazing view of both the Market and the Sound. The room had plenty of space and the bed was very comfortable. We were able to check in early and we immediately headed out to go shopping. When we returned to the hotel; we found small cupcakes in the room to celebrate the birthday which was a nice surpise. The hotel staff was super nice being responsive to our needs even calling us by name upon arrival. We ordered room service breakfast from Bacco and were impressed with the food. Our only minor complaint was the noise from the room heater. It was a little noisy which woke my wife up a couple of times. All in all; it was a very good stay!
100507,gypsypam,01/01/2009,An Inn that Cares This was my first stay at The Inn at the Market. The Inn seems to feel a bit more cozy then the big Hotel chains. I was pleasantly surprised by little touches that show this Inn cares if you return. We where there near Christmas they had Apple cider and cookies to welcome visitors. The proximity to the Market is awesome. Usually when I visit Seattle I can't bother to go down to the market because the traffic deters me. But to wake up and walk across the street was fabulous! Thanks to David Watkins he really takes pride in making sure visitors enjoy there stay.
100507,bounda,01/01/2009,Perfect Choice We needed a place to stay in downtown Seattle for a few days; and having read the reviews on trip advisor; chose the Inn at the Market. It proved to be a great choice; the rooms are really well proportioned; with excellent views across the the mountains. The location could not be better; it is literally on top of Pike Place market; yet manages to shut out all the noise. To top off the experience; the staff are all extremely friendly and helpful; despite our best Mariah impressions. Only one negative to mention; the power outlet for the hairdryer is right by the sink; and looked a bit of a hazard.
100507,shobarta,12/26/2008,LIke a home from home On paper; there are better hotels around; but the friendliness of the staff has made this my personal favorite for longer stays in Seattle. The view of the sea and the market from some of the balconies is terrific. The location is good but it's still quiet. I'm quite picky and I've never had any complaint about the staff or the room here. Ask for your favorite room numbers because the rooms are all a little different. That's it's charm. The lobby's kind of small; so I don't recommend it for meetings!
100507,arachelr,12/14/2008,Perfect place to stay in Seattle Inn at the Market is the perfect place to stay if you're visiting Seattle. The location is the best in the city - at the Pike Place Market; which is so much fun! You can also walk to upscale shopping; the waterfront and aquarium; dozens of great restaurants; museums (including the must-see new Olympic Sculpture Park); and so much more.The staff was gracious and friendly. My room had an incredible view of the Market and the water. Be sure to visit the outdoor deck on the fifth floor - even if the weather doesn't cooperate; the views will impress. I slept very well in the comfy bed. I loved the daybed by the window; too - wish I had one at home!
100507,sfontheroad,12/01/2008,What a weekend! My work keeps me away from home; so usually the last thing I want to do is travel on MY free time. But the opportunity to come up to Seattle for a romantic getaway was too good to resist. Friends had told me about the Inn at the Market (I had never stayed there on biz); so my wife and I booked a room. What a great decision. Every part of our stay was terrific. The hotel is right in the heart of the Pike Place Market; and our room overlooked the water. Everything was perfect; and we had an enjoyable weekend touring the city and the Market. We enjoyed a bottle of wine on the rooftop deck and watched a spectacular sunset on Saturday. No question about it -- we'll be back.
100507,sheila1020,11/25/2008,look no further we stayed at the inn at the market on 9/18/08.we were leaving on a 65 day cruise and arrived a day earlier.it was only by chance that we chose this hotel.well talk about our trip starting out on the best foot possible this was that start.1)location is the best;2)rooms excellent;3)staff was always very accomodating and helpful and would go out of their way to solve or answer any questions regarding ;restaurants;shopping;walking to shops in area;etc.they were as good if not better than any tour or travel service.i asked to speak w/the manager david watkins upon leaving as i wanted him to know our stay was simply the best.if anyone has any questions regarding this hotel;feel free to ask us.if you do choose this facility please tell mr.watkins marv and sheila from st louis send their best.
100507,2guppies,11/12/2008,Great Hotel; Perfect Location My husband and I just returned from our first trip to Seattle and a wonderful four day stay at the Inn at the Market. The hotel was recommended by a friend and we couldn't have been more pleased.The hotel is well-maintained and very modern; but not stuffy. We had a lovely partial water view room - comfortable queen bed; small bay window with table and chairs; sofa; excellent armoire and closet storage; mini-bar with enough room to hold drinks; etc. we purchased elsewhere; and a large writing desk. The bathroom was modern yet warmly decorated. If there is one thing we could change; it would be to upgrade the TV channel selection. While it's true that you don't go on vacation to watch TV; it would have been nice to have entertaining television to watch a little before falling asleep and when we wanted to just relax and enjoy the room.The staff was very accommodating and friendly. Anything we asked for was taken care of with a smile; from making reservations for a tour of the Boeing plant (highly recommended; by the way) to printing out our boarding passes the night before we left.The location cannot be beat. The hotel is just steps from Pike's Market; and within walking distance to almost all of the major sights.One place not to be missed is the little french bakery; Le Panier. Exit the hotel on Stewart Street and turn left; cross at the corner and the bakery is on your right. (It faces the Market.)Zeek's Pizza on 5th Denney is a great place to stop for lunch after seeing the Space Needle; which is only about a mile from the Inn.We can't wait to go back to Seattle and the Inn at the Market.
100507,ParisKat,11/05/2008,Yet Another Happy Customer My husband and I just returned from a four night stay at the Inn at The Market. We loved it! We checked into the hotel immediately after climbing 9000ft of Mt. Rainier; so we really appreciated just how comfortable the hotel was. The staff was always happy to answer questions; and helped us with directions to restaurants a number of times. The room was a partial water view room; and was quite spacious - queen bed; table and chair by window; sofa and table; desk and chair. The bathroom was very nice. One thing that truly impressed me was that I had to request extra towels only on the first night. After that; we had extra towels every day. Also; the hotel supplied us with everything we needed for an in-room picnic: plates; silverware; napkins; wine glasses; corkscrew. I highly recommend foraging in the market for provisions and eating either in your room or on the 5th floor deck. All in all; our stay was extremely relaxed and comfortable. The location is wonderful; near lots of good restaurants. Go to Serious Pie and Wild Ginger.
100507,CPBluejay,11/03/2008,Perfect Location We booked a beautiful view room for early March 2008 for 4 days for our anniversary. Took a taxi from SEATAC. Nice and easy. Upon arrival to the hotel we found they upgraded us and provided us with chocolates and strawberries for our anniversary. Had a perfect view of the huge red Pike Market sign; the ferries and the water way along with all the landscape and surrounds. If you want to experience the market; water; ferry and shopping surroundings; this is the place for you. The outside roof top porch is a great place to take a couple drinks and watch the views. We got lucky as there was no rain during the 4 days. The room provided free umbrellas. I was sort of bummed being from Arizona and not a lot of rain; I personally was hoping for some. Bought fresh flowers at the market and the hotel provided a vase at no charge. Nice amentities; comfy bed and large tv in living room and a separate one in the bedroom. Completed the underground tour of the old city; pretty cool so don't miss it. Never took the ferry; but maybe next time. Just too much to do in 4 days around the general area. Lots of excellent places to eat and drink.
100507,pvcccondo,11/03/2008,Fantastic ! Just arrived home from our trip to Seattle. We had a wonderful time at this hotel. We had reserved a partial water view room and were pleasantly surprised when they upgraded us to a 7th floor townhome suite with a dramatic panoramic view of Elliott Bay. Absolutely spectacular !We didn't touch our car for 3 days. Everything was close; and we also took advantage of the free bus line that stops at the end of the block.We ate breakfast at Baccos (next door) where the staff was very friendly. I can't think of one thing I didn't like about this hotel !
100507,Febo17,10/27/2008,Great location and patio I stayed at this hotel in October and got lucky with the weather. It was sunny for most of my stay. As a result; I was able to take advantage of the fifth floor terrace overlooking the bay. I loved this feature of the hotel.The hotel is located across the street from the Pike Place Market so it's ideal for tourists. The downtown business district is an easy 5 or 6 block walk. The Inn is a smaller hotel that has been well maintained but shows its age a bit. All staff that I encountered were very friendly and helpful. The hotel is well suited for both business travellers and leisure travellers; including families.I booked a water view room which was quite large with fantastic views. The small sitting area in front of the windows was very nice. The bathroom was also decent size. I agree with the others who have stated that the mattresses are a bit uncomfortable. My room was on the fourth floor. I would stay at this hotel again but I would request a room on a higher floor as I experienced some eye opening late night noise from the courtyard below.
100507,Stormfront5,10/25/2008,Excellent location for Pike Place Market We stayed for three nights as part of our Silver Wedding Anniversary trip around the West Coast. The hotel had kindly left a card and chocolate covered strawberries in our room; which was a lovely gesture.The hotel is only a couple of minutes walk from Pike Place Market; one of the best markets I've ever seen and made me wish we had such quality markets in England.The hotel reception staff and the valet staff were very helpful and their welcome was very warm; which is unusual for large hotels.I wouldn't hesitate to recommend Inn at the Market as a great place to stay.
100507,GazPerth,10/20/2008,Everything I hoped This place is in a great location; literally over the road from Pike Market and about a 5 minute walk to the centre of the city. We originally werent sure whether to stay in the city; but given the Inn turned out to be so close to the city and that the Pike Markets are so colorful; it was a great choice.We didnt feel unsafe at any stage and in fact the mafority of the stranger types appeared to mainly reside in the city itself.There are plenty of places to eat very close by; from quick snacks to nice restaurants; so again location was excellent. We had breakfast at a small French patiserie about 2 minutes away that served great coffee and fantastic pasteries at a reasonable price.We were also impressed with the hotel. Although it doesnt look much from the outside; its been decorated modern but refined and the room was great. We tend to try and get a room with a view and in this case stayed in a Parlour Suite. While expensive; the room didnt let us down with both the view and quality. We were very happy and comfortable.Didnt try the hotels restaurants; but they always seemed to show up on the best in Seattle lists.So overall we couldnt have been happier at the Inn at the Market and would recommend it to anyone.
100507,Divasmother,10/18/2008,A Stay We Will Long Remember My husband and I just returned from the most memorable stay in Seattle....and it was not for the lovely city of Seattle; the fun we had at the Seahawks game; the delicious dinners; or the beautiful views of the bay from our hotel. We have stayed at the Inn At The Market before. All have been wonderful; however; this visit touched me in ways no other visit has. I am so very grateful to the staff at the Inn At The Market; but particularily to our room maid; Josie. When packing up to leave our lovely room; I placed my travel bag of jewelry on the bed. We went out for breakfast. Upon returning we packed our bags and checked out. Enroute home; 5 hours from the hotel; when I remembered my jewelry. I forgot to pack it; leaving it on the unmade bed. In the bag was my wedding ring; my diamond engagement ring; a diamond pendant; pearls; among others....precious pieces that I have had for our 32 years of marriage. I immediately called the hotel to report my loss. The maid had registered my jewelry bag; sealed it; and sent it to the front desk. It was there when I called. The front desk staff packaged it up and sent it UPS to me in Canada. I received it; all intact; within 3 days. I am so grateful to Josie and the staff at The Inn At The Market. Thank you all so very much for your kindness.We will look forward to our next visit to your beautiful city and especially to The Inn At The Market.
100507,7mlf,10/11/2008,location; ambiance; luxury--what more could you want? We had but one night in Seattle on a tour of the pacific northwest and we wanted to be able to have a great view and experience downtown Seattle. What a great choice we made with the Inn at the Market. We were upgraded to a full water view; which was fabulous! The room was not huge; but the view made up for that; and everything about the hotel was first-rate; from check-in to check-out. The rooftop garden was incredible--even at the beginning of October; we were able to sit out for both breakfast and cocktail hour; enjoying the view and the weather. Being right next to the Pike Market was terrific--we enjoyed the shopping and eating. This is a great hotel and the perfect spot to experience Seattle!
100507,KarenSoCal,10/10/2008,Great place to stay in Seattle Inn at the Market is a wonderful place to stay in Seattle. The expense is a bit more then I usually spend but it was worth it because the hotel is located right next to Pike's Place Market. The view can't be beat in all Seattle. There's a wonderful balcony to watch a romantic sunset. When checking in at the hotel my husband and I were pleasantly surprised to receive a room upgrade to a suite. Since we were celebrating our anniversary it made the stay that much more special. I only wish we were able to stay a little longer then planned. The bed was very comfortable due to the quality of the mattress. I wanted to take it home with me. The front desk staff were very helpful in making a dinner recommendation and reservation for us. Again we were surprised when we were greeted at the restaurant (Cutter's) with ribbon decorations and a candle on the table. The hotel treated us to an appetizer also. We felt like VIPs. I recommend the Inn at the Market for a romantic getaway in an exciting city.
100507,Toujours,10/05/2008,Excellent Boutique Hotel Recently we celebrated our 38th wedding anniversary at Inn At The Market. We stayed two nights on our first visit and then returned for one night the following week after visiting British Columbia. Both stays at IATM were delightful and exceeded our expectations in every way. Our accommodations were beautiful and the location of the Inn is excellent for exploring the city. The terrace on the fifth floor is perfect for relaxing during the day or evening. From the moment we booked our reservations we could not have asked for a more professional; friendly; or helpful staff. Everyone on the IATM team went out of their way to insure that our time with them was indeed special. We are especially grateful to Mr. Watkins and Ms. Cervantes for their kindness and thoughtfulness. Our sincere thanks to all for helping make our 38th anniversary celebration a most memorable occasion. The IATM will always be our choice in Seattle!
100507,JDCBne,09/30/2008,Excellent Hotel What a great hotel and the best position with views over the harbour. Each afternoon spent watching the sun go down over the water enjoying a drink on the roof top area. Very close to the makets and city shopping area. Staff were only too heapful to assist with directions.Some rooms dont have views so the higher the better facing the harbour
100507,LLRS1,09/30/2008,Perfect location; great stay We needed a hotel for just one night; prior to departing on a cruise. This hotel was perfect for us. Great location; just steps from the Market. We enjoyed walking around the area. We booked two rooms; both were clean and comfortable but on the small side. Bellmen went out of their way to help us and give info on the area. We really loved the fifth-floor terrace. We enjoyed both an afternoon snack and breakfast there; we picked up food from a couple of the many nearby eating places. We highly recommend the cheese shop at the bottom of the hill.I would probably choose this hotel again when returning to Seattle.
100507,sleepladypalmdesert,09/29/2008,location; location; location This is a great boutique hotel. It is not the typical huge; rubber stamp type facility. We loved this hotel. The bell men and front desk staff were great. They went out of their way to make sure our stay was great. We were there for our 25th anniversary. We arrived and found two chocolate strawberries situated on our already turned down bed. A large bucket of ice was ready for champagne. The bed was very comfy and we were delighted to find it was a Temperpedic (memory foam) bed; which is what we have at home. We spent two nights at the Inn at the Market before a cruise to Alaska and one night upon our return. Literally every staff member made sure to mention that all staff were trained to help with conceirge duties and they were all very helpful to help us find our way around; providing maps and bus information. We ate breakfast across the street in the market; where you are really hardpressed to not find a large variety of food. The other morning we had pastry and coffee in a french pastry shop just down the street. We picked up great fruit to snack on in our room. We ate at Etta's one night and had delicious fresh oysters; halibut and fabulous coconut creme pie for dessert. One night we selected a variety of cheeses; crab; bread; olives; berries; peaches and things from various shops in the market. We bought some wine from Cost Plus; just down the street and had a little picnic up on the 5th floor deck. It was great! Gosh; we just had a great time and the situation of the hotel made it perfect for a nap before dinner and stopping back in to drop off packages. We were greeted each time we came and left by the very friendly staff. The staff called for cabs for us when we needed to get to far away destinations. They were wonderful!! So; a nice clean room; comfy bed; great bathroom; perfect location; great garden deck to watch the bustling crowd below. They have coffee/tea in the lobby....as much as a person could possibly want! I scampered down in my bathrobe once and nobody seemed to care.....just like most boutique hotels; you sort of feel at home. So...if you are looking for convenience; great staff; nice hotel...not cookie cutter...this is the place. I am surprised to read some of the less than favorable reviews. Perhaps these will make it easier for folks like me to get reservations. I spoke with a number of people up on the 5th floor deck who always stay at the Inn and know that a reservation well in advance is necessary. It seemed the saavy travelers enjoyed this facility. The others may be more comfortable in one of the corporate high rises. But for us.....we will be at the Inn and tell our family to also stay here.
100507,ChellePV,09/20/2008,We had a very nice experience at the Inn at the Market! We stayed at the Inn at the Market over a long Labor Day weekend. I've read a lot of mixed reviews on the Inn and all I can say is we had a really nice experience there.We're not big on paying a lot for a view in any hotel room because we just don't spend that much time in our room so we opted for a city view. We were in room 408 and it has a view of the courtyard that you walk through as you enter the hotel. For a view of the water; we were very satisfied with simply going up to the 5th floor deck where you had an unlimited view of Elliot Bay; Mt. Rainier; the waterfront and everything you'd see if you had a water view room. We took so many pictures from the deck and just stood there and admired the view. It was a nice place to strike up a conversation with other guests and overall; a nice place to escape the hustle of the Market area below.Our room was lovely and spacious and we saw no signs of any of the wear and tear that some reviews have mentioned. The bathroom in our room was the size of a small bedroom! And one thing I really loved about the bathroom was the shelving unit available for us to put our bathroom things on. Every hotel should offer this so that you don't have to live completely out of your suitcase or have a thousand things on the back of the toilet simply for them to be handy.The tempurpedic bed got a mixed review. I had no issues with it and found it quite comfortable. My husband...not so much. He would have liked a firmer mattress and he said he felt as if he was sleeping on his head the entire time. Overall though; it was fine.We don't normally make a lot of use of concierge services; etc. and we're not big users of room service either so I can't speak a lot about that. We did order dessert through room service one night and it was very nice. For breakfast; we went to the Market Bagel shop over on 1st Ave. (about 1/2 block south of the hotel) for a very inexpensive breakfast a couple of days. One day we walked a few blocks to a nearby coffee shop (no; not Starbucks...we avoided corporate coffee); Cafe Ladro. VERY good coffee and pastries and worth the 6 or 7 blocks to walk.Dinners were mostly eaten in and around the Market area. We can highly recommend Shiro Sushi (again; within easy walking distance) and it was highly recommended to us by one of the front desk staff. (Just a tip: Ivar's is so overrated don't waste your time. We live in the Midwest and we've had fish here that was so much better than that Long John Silver's knockoff.)The Market area itself is a zoo. If you don't like walking into people/crowds in general; you'll go nuts here after a couple of days. Granted; we were there over a holiday weekend and during the last day of Bumbershoot but even after that ended; it was still nuts. It really wasn't the crowds that got to us so much as the buskers (annoying with a capital A and basically everywhere you turn) and the seemingly endless supply of insane people. That was our biggest takeaway from Seattle: is every third person on the street insane? Not that we ever felt threatened; quite the contrary. But we had people just randomly yell at us (and everyone else around them); hiss at us like a cat; skateboard by us singing a song about Chairman Mao...it seemed to never end. I guess you can call it free street theatre.The Inn is in the midst of all this and we were definitely at the heart of all the action. The bell staff was incredibly friendly; the front-desk staff was helpful; the room was very nice; the location was tourism ground zero. Not really sure how we could have improved on the experience. (Oh and it was sunny and 68 every day we were there! So much for the Seattle drizzle experience!) Honestly if I had one complaint it would be the TV channel selection. There are about 20 channels; half of which are sports; the other half local government and news. Boring; boring; boring. But again; we don't go on vacation to watch TV. But if you're looking for something interesting to watch as you fall asleep...good luck to you my friend.If we were going back to Seattle and wanted to stay in the city itself; I wouldn't hesitate to go back to Inn at the Market.
100507,albergotifoso,09/18/2008,Big Disappointment Went there for a weekend getaway. Very disappointed at the low level of service: no room service during the day (after 5:30 only); stains on the sheets; loud A/C that was alternately freezing and hot stuffy; bellman about ran me down as I was trying to get out of the elevator; furniture getting pretty worn; bad breakfast.Will not be back and cannot recommend it. 2 star hotel at a 4 star rate.
100507,TANGERS,09/16/2008,Convenient Pluses for Inn at the Market - comfy bed; decent sized room with two cozy arm chairs; convenient to stroll Pike Place MarketMinuses - when we read boutique hotel we expect something special. We were disappointed. Nonexistent concierge service is one of our gripes. Also; for an 8 story boutique hotel where you would expect above average service; we were surprised to see the note that we must make our room available by 9:00 AM or we would not be serviced AT ALL! Hey; we're on vacation; would like to sleep later. Food recommendation for breakfast by the front desk staff was awful. We did better with coffe and croissants in Pike Place Market. I'm just glad we chose a less expensive street view room rather than the $325 one.
100507,Cardone15,09/09/2008,Inn Okay; Not Memorable We were spending four days in Seattle prior to flying to Alaska; and after reading many reviews of different Seattle hotels; I chose this hotel on the basis of the Tripadvisor reviews. Every review I saw was glowing; and I also liked the location. We travel frequently and have stayed in many different hotels; both chain and otherwise. I have to say we were somewhat disappointed. The location is very nice; true. The hotel was nice inside; but we never saw the reason for the glowing reviews. The room was nice but not exceptional. The men who bring in luggage and get you cabs went to great lengths to help us. The desk staff was certainly very pleasant and helpful; but at least two of them didn't know how to put us in touch with a company who could take us to Mt. Rainier. There are no brochures available in the lobby; and when the desk person went looking in a drawer; he had difficulty finding a brochure for this major attraction. I finally suggested Gray Line myself; and he made the phone call for us; but then gave us incorrect information (and I saw later why he thought that he was accurate---I don't blame him for that). My husband found out later on that there was a concierge somewhere on site; but in four days we never saw him/her or even knew of his/her presence. The hotel needs better visible information for tourists---at the very least; brochures should be somewhere. In addition; once we did book our tour; we asked for a wake up call that never came. Fortunately I always set my cell phone. We came away feeling that while our stay there was fine; we had had similar fine experiences in the chain hotels all over the US. We felt that it wasn't worth the extra money.
100507,WestcoastMom,08/25/2008,You won't find a better place than this! We just returned from a weekend stay at the Inn. We wanted a great room in a great location as we were without a car. This is THE place to stay in Seattle if you are interested in wandering the streets on foot and sightseeing the Pike Place Market neighborhood. You are right across the street from the Market and in the middle of great shopping and restaurants. It is only about a few blocks to West Lake Centre and the monorail to the Space Needle. When you get tired of strolling around this great city just head back to your beautiful room at the Inn. If you are wondering where good customer service has gone; look no further. The Inn has obviously put alot of effort into hiring/training customer focused staff. Don't waste your time or money looking anywhere else.
100507,JCalabrese,08/24/2008,Simply The Best Our Private Deck
100507,maidmarianvt,08/20/2008,~ Seattle Boutique Hotel We visited Seattle for a week in July and stayed at this wonderful hotel overlooking Pike's Market. Our spaciouis room was on the top floor with a partial water view that was stunning. The roof top garden is the place to relax above the bustle of the city. I highly reccomend this property. The city is very noisy at night; so close your windows and turn on the fan and you will sleep well! Be sure and get over to Hurricane Ridge; and kayak on Lake Union. Ladies; Nordstrom's basement store is a 5 min walk from the hotel!
100507,linadal1,08/12/2008,Really enjoyed staying at the Inn at the Market Stayed one night at this exceptional hotel. We were upgraded to a suite overlooking the market and water. There is also a rooftop area with chairs and tables that all guests can use that overlooks both market and water. The staff was friendly and helpful and the rooms were nice and clean. All areas of hotel were well taken care of. It was close to the market and waterfront and a block away from the tour bus that you can get on and off at different stops. Would stay there again.
100507,RickBoston,08/04/2008,Don't consider staying anywhere else in Seattle The best location; staff; facilities; view. Don't bother to look at any other hotels in Seattle. Stay here.
100507,Travelgirl064,08/02/2008,Great Location; friendly staff We stayed in the hotel over Easter and throughly enjoyed our time there. It is superably located for exploring Seattle especially the Market and the rooms were of a good size.The staff could not have been more friendly and helpful and the reception area is very welcoming.Our only 'criticism' would be that our room was next to a fire exit stairwell and at night we could hear the rumbling of what I assume was something like the air conditioning pipes.
100507,WI4085,07/20/2008,Can't wait to go back! The hotel was very nice and in a great location if you want to get out and see seattle by foot. The upper deck offers a great view of the market and the the bay. We drank coffee in the morning and capped our nigts watching the sun set drinkng a nice glass of wine on the deck. The service was great and the employees were great to deal with. Our room was very nice and big enough for what we needed.
100507,triptidbits,07/17/2008,Fantastic waterview and exceptional location We just returned from a 3 week trip to the Northwest and Alaska. The Inn at the Market was the first hotel we stayed at. It still stands out as a hotel that I would recommend to friends going to Seattle. I booked this hotel directly and immediately had the feeling I would be happy there. The girl on the other end of the line could not have been more friendly or willing to please. When we arrived we were quickly taken up to our room and famiiarized with what the room had to offer. We had booked a two story suite which was perfect for my husband; myself and daughter. We all had our privacy and my daughter had a separate tv and pull out couch that was made up immediately on request. We all had the same great view of the water and the public market. The hotel has a lovely patio that overlooks the water. It is raised so provides a wonderful view. My daughter and I went out there after dinner and had a wonderful relaxing chat about our day before going upstairs to bed. The only negative would be that there is only one bathroom and it is upstairs (and the stairs would not be good for someone handicapped although my husband struggles with walking because of car accident and he had no complaints) so if you aren't a good sharer and you are traveling with more then your spouse/friend take this into consideration. We had friends come in from Vancouver the last night of our stay and the hotel was very good about finding us last minute reservations for five to accomodate their arrival time. I will say that we were very lucky weatherwise and that on foggy; drizzly or rainy days that our impressions might not have been quite so good but that would not be the hotel's fault. I have also read other reviews from fellow travelers that did not give the hotel high marks for rooms with city views because of noise. However; I always think you get what you pay for. One other big plus for this hotel is its proximity to the Public Market. It is literally a two minute walk. Bingo! and if you are a Starbucks fan the original store is about a 4 minute walk......
100507,arlenejoe,06/15/2008,Quintessential Seattle Inn at the Market was an absolutely exquisite experience; made all the more so because it was a surprise gift from my teenage daughter. She knew that I had been lusting to stay at this jewel of a boutique hotel ever since I read the wonderful review which Sunset Magazine gave it. Every time we passed by it when strolling through Pike Market; I would say: I wish we could stay one night at Inn at the Market. We live less than an hour's drive from Seattle in the Tacoma area; so we don't usually do overnights in Seattle. Besides; we are loyal Best Western guests; and Inn at the Market is more than double the rate of even the finest Best Western motel.Inn at the Market is quintessential Seattle - friendly; casual yet elegant; pleasing to the senses; practical. For reasons unknown; we were upgraded to a suite with gorgeous water views (my daughter insists she did not tell the hotel that we were celebrating my 55th birthday). The location can't be beat - in the heart of Pike Market; next to a fine (but pricey) French restaurant. The hotel itself houses a breakfast and lunch cafe which we wish we had tried; as the food fragrances were yummy and the place was packed. All day in-and-out valet parking (extra charge) made it easy to tour Seattle without fearing the loss of precious parking.In short - this wonderful Seattle hotel is worth the splurge in every way; shape; and form. Claire B - thanks for leading me to this place. Nancy W - your love and generosity made this hotel an added beautiful experience.
100507,Chicoutimi84,06/02/2008,Best in Seattle For my first visit to Seattle I chose this hotel because it seemed to have the best location. When I arrived I found out that I was exactly right. The views from the rooftop patio were Fantastic. The bedrooms were perfect with great amenities; i.e. designer shampoos/soaps; bed was memory foam; bathroom was clean and gorgeous. The staff were not far from my age(24) and when I needed advice on where to go for drinks they gave me their best. Everyone that worked there was perfect. When I return to Seattle this is likely the only place where I will stay. The Best!
100507,zinredhead,05/31/2008,Nice location but request a decent room! The location is fabulous if you want to be in the center of Pike Street Market. However; I had the absolute worst room in the entire hotel. They said; city view. I had a view of a red brick wall. After a long day of travel; I wanted a bath. They had given me a handicapped room. The room was larger than say a Hilton and nice appointments; but nothing special. No one ever asked how my stay way or I would have told them. If they had let me know the room was so so it might have helped. I don't think they were even close to full either. I was on the floor with the conference rooms. What a joy in the morning. Thank goodness I met up with a friend to walk around Seattle and stay out late - Wild Ginger is fabulous!
100507,Dco,05/28/2008,Excellent in every way We stayed at the Inn at the Market over Memorial Day weekend. Our room was large and had a great view of the water (we'd made sure to request that way in advance). The hotel was quiet and though fully booked; never seemed crowded. Service was impeccable and the whole staff was well-mannered and friendly. I can't find any fault with anything.It's in a great location right next to Pike Place Market; near lots of great restaurants like Etta's and Chez Shea.
100507,TravellingHombre,05/27/2008,The best customer service anywhere at any price This is my first 5 dot TripAdvisor review. I didn't think I would ever give that to any hotel.This place is amazing! Perfect location; incredible rooms; and the finest men and women in customer service I've ever experienced.We check in; and immediately people know you by name and greet you. Every day I was greeted; and everything I needed was retrieved immediately.I got to my room. The toilet was running slightly; so I called down and it was fixed; including replacement parts; within a matter of minutes. I needed a rollaway for an extra guest.. it was provided at turndown later that evening and was turned down and made like a regular bed. I needed an extension cord; as we had two laptops and a assortment of other devices to plug in. It was at my room within 2 or 3 minutes.The bed was a firmer variant of the memory foam beds; and was amazing. They only offer queen size beds in this hotel; but since I was single this time around; that wasn't an issue. I never slept better in a hotel.The bathroom was amazing. It was half the size of the room; at least; and had plenty of space for 2 people and their toiletries. It had several lighting options as well. You could change it from late night to boardroom with an assortment of switches. In addition; I felt the supplied soaps and shampoos were excellent and felt no need to augment them.Every hallway; restroom; and staff member was immaculate in apperance and maintenance. I was not missing anything and I DID NOT want to leave.
100507,oceanbreeze50,05/20/2008,Absolute Fabulous Inn Enough good things cannot be said about this property. From the time I called the Inn to book until my departure; the entire staff at this hotel was above and beyond excellence. I stayed one night pre-cruise on May 2 and was upgrade to a suite which overlooked the city/market area. The rooms were huge and the bed with the temp. mattress was to die for. Ordered room service which was very prompt and delicious. The greatest thing about my stay was the staff on duty that day. Everyone was extremely helpful in all manners and most pleasant. If every hotel had this particular staff; rooms would be over booked. If you have time; definitely use the fifth floor terrace for a cocktail. It overlooks the market and has great sunsets.......all this while watching the ships come and go. Such a peaceful late afternoon cannot be beat! I was sad to go the next morning at check-out.....when in Seattle I will always stay at this property.
100507,ashleytravels,05/02/2008,Amazing Location with Great Views Fabulous boutique hotel adjacent to the fish market in Seattle. We stayed here for one short night before heading to Vancouver Island on our honeymoon; and we loved it. The service was great; and the front desk pointed us to a great spot for sandwiches at 10pm on a Sunday (not easy to do!) - the hotel had even put adorable chocolate covered strawberries in our room decorated like a bride and groom. This was a thoughtful and cute touch. We didn't have much time to explore the area around the hotel; but the room was very clean; we had a pretty view of the water/market and the bathroom was nicer than a standard hotel bathroom. We had brunch in the morning at the little breakfast place; which was tasty and hit the spot before our drive to the ferries.Oh; and the hotel has a cool outdoor patio on one of the higher floors that offers really incredible views.A stone's throw to Pike Place Market; too!
100507,RolloOrlandoFlorida,04/16/2008,such ennui Stayed here earlier this week and from the beginning met with annoying customer service staff - Felix especially a drama queen - and less than stellar accomodations. Soap/shampoo (Gilchrist and Solmes) same as used in Navy lodging. Our room came with a 'courtyard' view which is actually facing a brick wall. NO exercise facility; small business 'center' and some construction to boot. Most importantly; the room we held did NOT have a desk so how in the world can one begin to think about working. Would not stay there again...
100507,Rebelelement,04/15/2008,Outstanding choice We reserved a city view room for one night last week. Upon checkin; the helpful desk staff Amy gave us a complimentary upgrade to the 8th floor water view. We had access to the large deck which overlooks seemingly everything. Checkin; housekeeping; valet services and checkout were smooth and friendly. The Pike Place Market is so close it's silly. The staff had great recommendations for breakfast and dinner without trying to steer us to their in house restaurant (which; from our last stay; I can say is absolutely excellent). The rooms are clean and well appointed. I have no reason to not reserve a room here next time-althought the Fairmont is a better choice if our kids come.
100507,busygirlla,04/10/2008,Very cute We stayed here with my husband and my in-laws for a night before our cruise to Alaska. This hotel is in such great location. I really liked way it was laid out because it's very cute. The rooms are big and they have a great restaurant. The staff are very friendly and helpful. Would definitely stay here again.
100507,lusciouskiwi,04/07/2008,Loved this boutique hotel We stayed at the Inn at the Market for our anniversary a few years ago. After all this time; we still remember it very fondly and would love to return. The service was amazing. We had last minute car problems and the hotel came to our rescue; so we wouldn't miss the reservation. We loved being referred to by name when coming into the lobby. The conceirge was also fabulous. Yes; the rooms were small. However; they were very well appointed and I loved the city view. I happened to be in the room during housekeeping one day and the maid said to be comfortable while she brewed me a fresh pot of coffee; then poured and delivered it to me in the bone china cups provided in the room.
100507,scullywebb,02/21/2008,great location in a fabulous city I've stayed at this and many other Seattle hotels over the years; and Inn at the Market always comes through. The location is wonderful; rooms clean and comfortable. If you want to be downtown; Inn at the Market is a great place. Rooms in Seattle are getting pricey; and Inn at the Market is still a pretty good value.
100507,GCM2,02/15/2008,Great hotel- close to everything Wonderful hotel Next to Pike's market. Quiet; nicely decorated; great staff. We had a room with a incredible view of the sound.Will definately stay again. Craig from Sonoma.
100507,LibbyEugeneOR,02/02/2008,Great atmoshpere and rooms. City View too noisy though. Pay for the better view Nice boutique hotel with super beds. We chose the City View package as we have stayed in Seattle many times and weren't planning on staying in the room too much.Unfortunately the City View rooms sit right on First Ave. Buses; vagrancy; street noise. Pretty tough environment.Would stay again but would chose to spend a bit more and have a view of the Sound.
100507,janetgetty,01/24/2008,Top of the town! Baseball field
100507,Rgcs1123,01/24/2008,great location; staff couldn't have been more helpful I wish we could have stayed longer; but our flight was delayed due to a snowstorm in Boston. We arrived very late at night and had been upgraded without asking. There was some construction going on the next morning so we were given a room on a higher floor to be further away from any noise disturbance.It was a minute or two walk from the Public Market. There was a lot to see within walking distance.The beds were extremely comfortable. the only down side was that you had to walk outside for a few seconds to get to some of the rooms.We had contact with many people at the front desk; all of whom were very happy to help and full of all kinds of information. We'd stay again and recommend it highly.
100507,Catzeyes,01/06/2008,Great convenience and comfort; good accessability View from Room 301's windowseat: great!
100507,cthenn,01/03/2008,Great Location; Great Hotel! View from our room
100507,burkeohio,12/04/2007,Whataplace!!! Terrific location; literally steps from Pike Place Market; just down the hill from 1st. We upgraded to a water view room; and had a great view from the sixth floor out onto Elliot Bay; counting the WA State ferries shuttling between Bainbridge Island and Bremerton to Seattle. The room was large; well appointed; and quiet. The property is interesting; given it has three eateries and a spa/salon integrated into the structure. But we ate elsewhere; since there is an abundance of great restaurants and specialty eateries within a short walking distance. Breakfast on First at Crumpets (wonderful); dinner at Etta's down the street on Western; and a wonderful reco from the desk staff right across the street at 94 Stewart. You have got to try the special avacado appetizer! Easy walk to major shopping and the monorail to the Space Needle. By the way; definitely eat at the retaurant at the top. The food was suprisingly good!We only spent two nights ... but based on the beautiful room and facility; proximity to the Market; the view; and the great staff; we will be back!
100507,MapaMundi,11/24/2007,Best location; great view; superb rooms and a true 5 star staff! The Garden Terrace
100507,longrun,11/19/2007,Class ACT I recently spent my 60th b-day at the Inn at the Market. I spent days searching through the list of hotels trying to find the perfect one. I wanted to wake up in a special hotel since I was really dreading this birthday. The minute we walked in the room we knew we were in the right place. The accomodations are huge and everything has a touch of class. The bed was so comfortable we didn't want to get up. I am a travel agent and would highly recommend this hotel. Linda Lawrence
100507,bandrews,11/06/2007,Great Hotel What a great hotel! Good sized; clean rooms. Very helpful staff. Unbeatable location. Walk out the front door to Pikes Market and the original Starbucks. From the hotel; we walked to the underground tour (do that); the monorail (to Space Needle Duck tours). Will stay there again.
100507,20milerun,11/05/2007,Ideal location Harbour taken from 5th floor deck
100507,OldBanker,10/29/2007,Great for overnight or a week I have stayed at the Inn at the Market several times; both for business and holidays. I like its small feel and super-comfortable rooms. Great restaurants are within a very short walk (or in the courtyard). Avoid rooms on the 1st street side; especially the low floors; because of the traffic noise. If the weather is good; make sure you give the terrace some time.
100507,prasenberg,10/19/2007,Nice hotel at a fantastic location Entrance of the hotel; showing how close it is to the market
100507,KateCConnecticut,10/14/2007,Darling inn! I am a frequent contributor to TripAdvisor; and I often review the hotels where I have stayed. I chose Inn at the Market because of the great reviews on TripAdvisor; and I was very pleased! Staying at Inn at the Market was a great experience. The valet and front-desk staff were extremely friendly; welcoming; punctual; and helpful. My room was comfortable. I often feel in hotels like I don't really want to let my bare feet touch the floor; but my room felt like a comfortable home-away-from-home. I had not slept on a Tempurpedic bed before; and it was very comfortable. The bathrom was spacious; toiletries were lovely; and shower was well-designed. The Seattle Athletic Club down the street was terrific. It is $15/day to use the facilities there; but really worth it if you're someone who needs to work out while you're traveling. It was wonderful to be right in the heart of things in Seattle; too. I enjoyed walking around the fish market; stopping at the original Starbucks for tea in the mornings; and eating at nearby restaurant The Pink Door. The one disappointment for me was the lack of breakfast; not a huge deal since there is a restaurant attached to the inn where you can order breakfast (though it is sit-down; not quick take-out) and many other restaurants nearby; but a slight inconvenience. As long as you're prepared for that; and leave time to find breakfast elsewhere; this won't be an issue. The rooftop deck offered a lovely view of the Puget Sound. Turndown service each night with chocolate was a nice touch. I would definitely stay again for business or pleasure.
100507,alg0311,09/27/2007,Had some drawbacks... My husband and I were excited about staying at the Inn at the Market; due to the great reviews. Our room was a standard one; with a somewhat disappointing view of the wall of the building across the courtyard; on the 3rd floor. Not a big deal; since we could go up to the rooftop terrace if we wanted a great view. I will say the best thing about the Inn was the location. Pike Place Market is a great place to leisurely explore; and it's right there. My husband walked down across the street every morning to get fresh hot croissants and coffee for breakfast; and we visited the bakeries many times for late night snacks.My biggest complaint was the Tempurpedic mattress. Everyone else in these reviews rave about them; but my back hated it! I have chronic low back pain anyway (and was 6 months pregnant when we went); and was really looking forward to some great sleep; but wound up hurting terribly. In fact; I wound up having to sleep sitting up in bed because laying down was so painful. On our 3rd day there I asked the person at the front desk if I could get a cot in my room because the bed was really uncomfortable to me and they told me it was against fire code. I don't know if that's the truth or not; but it sure wasn't what I wanted to hear. They didn't seem to care too much that a pregnant patron wasn't able to sleep at all on their beds.Smaller complaints: my husband and I stopped at the front desk to ask directions from Discovery Park over to the zoo; two of the places we were planning on visiting. The girl handed us a Budget rental car map and circled each place on there for us. She didn't try to help us out with the best route to take from one to the next; even though we asked; just pointed out each place again as if to brush us off. Obviously we can read a map and did find our way; but I was once again disappointed in the service. Also; the room was very noisy due to all the street noise; especially in the morning as trucks unloaded their stuff for the day at the market. It didn't bother us too badly; because we sleep with a white noise machine which helps to mask it. I can't imagine the racket we would have had to listen to without it. So be aware of that potential problem.Overall; our experience was still pleasant; though; mostly due to the location of the hotel. The room was clean; the bathroom large and nicely stocked; and the terrace view was really amazing. However; we can't go back because of the beds which is a shame. They should offer some rooms without the Tempurpedic mattresses.
100507,zzzzzzgirl,09/24/2007,Great view and location but rooms lack personality The inn is billed as a boutique hotel; however the room lacked charm. It was so generic; it felt like we were at a Holiday Inn (but for $300+ a night). It would be so easy for the hotel to add a few prints of the Public Market or original paintings sold at Pike Place...something that had to do with Seattle and the Pacific Northwest. Our room had a fantastic view of Elliott Bay. The Tempur Pedic bed was very comfortable; however the sales brochures for the mattress in the nightstand was a big turn-off.The bathroom was very large and stocked with top notch products. The front lobby and housekeeping staff were very helpful and room service arrived in record speed.
100507,wintersummer,09/10/2007,We Love the Inn at the Market View from Our room
100507,doperry,08/30/2007,Great Place My husband I just got back yesterday from Seattle. Our stay at The Inn at The Market was wonderful. I agree that the layout of the room is awkward for watching the television. The view from the 5th floor deck was breathtaking the setting was very relaxing. You are literally next door to the maket there are plenty of restaurants within walking distance. I loved the bath robes; turn down service chocolates. The staff was friendly eager to help in any way they could. Would stay again.
100507,ATL75,08/22/2007,Great Experience We stayed at the Inn at the Market in Seattle during the second week of August and really enjoyed our stay. The hotel's location (literally) next to Pike Place Market is ideal! You can walk around the market to explore yet still walk around the city quite easily. The hotel is a bit on the expensive side; but really has a lot of qualities that make it very desirable. The rooftop terrace is awesome! The rooms sometimes have a weird arrangement (i.e. TV was at the side of the bed; so you had to lay on the bed sideways to watch). But overall the rooms were very nice with comfortable bedding; updated furniture; complimentary in-room internet access. The guest service was also excellent. Our check-in/check-out was pleasant and quick. The bell staff; valet parking staff; and housekeeping were always very helpful; timely; and accomodating. They also have a complimentary car service that can drop off/pick up for intown locations. Overall; we had a great stay and would certainly stay at this property again while visiting Seattle.
100507,drswaim,08/07/2007,Perfect location at a fair price Have breakfast on the roof!
100507,kinganasf,07/31/2007,I loved this place! Yes; we payed $300 a night but we knew that going in and the hotel exceeded our expectations. We arrived early; around 11 am; and went into the Inn to store our luggage. We were told our room was ready so we were able to check in right then; wonderful news! The room and bathroom were large and the bed was extremely comfortable. Everything was tastefully appointed. Service was always immediate and professional. This was our first trip to Seattle and the location was outstanding! Pike Place Market was fabulous; a perfect blend of tourists and locals. We used the fifth floor deck every day. We really; really enjoyed our stay at Inn at the Market and would stay again.
100507,YellowArrow,07/30/2007,great location We spent 3 nights at this hotel recently and loved it!! It IS expensive but we had one of the rooms with two doubles and had plenty of room for myself; my husband; and two teenage girls. The views are spectacular and the service is excellent. The rooftop is perfect for anytime of day. I went up early to read or late in the evening to relax. We could not get enough of the view and were within easy walking range of many sites and restaurants. I walked no more thatn two blocks in any direction in the mornings to sample different coffee shops.
100507,TravJunkie,07/30/2007,Location; views and lively spot View from our room (considered partial ocean)
100507,winCalifornia,07/25/2007,expensive for what you get. not for biz travellers. The simple fact is the hotel's location is simply unbeatable.. a mere stone's throw away from Pike Market. Plenty of great restaurants to go to and it is generally a fun area to be in. That is if you are a tourist. However; the quality of the hotel itself is only so-so. This is not a place for business travellers. I might be a bit hard on them especially since I just returned from a trip to HK where I stayed at the Conrad HK and Wynn Macau. Compared to those the Inn feels like motel 6. Issues:1. There is no desks in the rooms to place your laptops on. Even if you have wireless internet; there is no place to work on but your bed. 2. Furniture and coverings are worned and just outdated. 3. Room 409 is a city view room. The last room they had for that date. Avoid at all cost because its window sits right above the bus stop. They claim that the windows are double paned but I could hear the buses' roaring engines. I had to sleep with ear plugs which they had at the front desk. 4. The AC is a standalone unit attached to the wall. This is not part of a central system. The standalone unit made quite a bit of noise. It looks cheap and tacky too. 5. There is no business center. Only a fax machine located in the basement of the hotel. For the price you pay you are paying for the location only. The staff are extremely friendly though. Folks should check out the fried doughnuts at the Dhalia Lounge.
100507,Pullman1,07/18/2007,Location This was my fifth or sixth visit to the Inn at the Market. The property is better than most: the lobby is handsome; the rooms comfortable (though a little tired and ready for renovation; especially in the case of the bathrooms); the sun deck overlooking the harbor is a treat; and the staff is welcoming. The related restaurants; including not only Campagne but the related bistro in the basement and the lively breakfast place located separately within the same building; are really good. But the whole ballgame here is the location. The views; if you are fortunate enough to have a water-view room; are simply stunning -- not only because of the comings and goings of ferry boats; freighters; liners; Coast Guard cutters; fishing boats; and pleasure craft; but also because of the astonishing mountain range visible across Elliott Bay; which catches the sunset in truly glorious ways. It is also a pleasure to be able to walk half a block down the steep hill to the Pike Place Market; with all its produce and its bustle of activity. There are countless restaurants and clubs within walking distance. As gentrification neuters most of downtown Seattle; this area remains edgy; even a little challenging if you go in certain directions at certain times. The area is not for you if you are uncomfortable with street people and occasional strong smells. It is also a little inconvenient for business; and the business services in the hotel are not comparable to those in a Hyatt or a Marriott. But the tradeoff is a real sense of place; something you can't get in other cities or in Seattle's uptown hotels.
100507,PaulBz,07/17/2007,Expensive but great spot Our bathroom
100507,marianneNyc,07/14/2007,pleasant We were in 706; wiith the taxes it was slightly over $400/night. We had a nice water view. When we had our windows open we got the traffic noises from hwy 99 and the noise and cooking smells from the restaurant Campagne. Location is good for first time tourists.The staff was helpful and nice; the rooms were clean and the housekeeping staff was excellent. The bathroom was spacious and clean but some what dated. There were limited TV channels -- no HBO; etc.All and all; a comfortable hotel but on the expensive side.
100507,BarDar,07/11/2007,A view with a room. Spent two nights with my wife over the 4th. We had a bay view room that was more than we could have hoped for. Great view of the fireworks. This is a world unto itself after walking all day in Seattle. A great place to come back to. Pikes Place market is at your door step so the location is perfect. Try to stay as high ( as in floor height) as you can as the market opens early and there can be some noise. The beds are the posturepedic foam and are everything that they claim. We slept really well. I think if we ever go back to Seattle; this was our second time; we wouldn't stay anywhere else. Room service was right on time and all food we had in the room; and in the restaurants; was quite good.One other thing about the view; you have Mt. Renier to your left; facing the bay; and the snow capped Cascades in frount and to the right ; it's postcard great.
100507,widtml,07/08/2007,Loved this Hotel!! I just returned from a wonderful 4 night stay at the Inn at the Market. The most wonderful feature of this boutique hotel is its location which is literally at the Pikes Pier market. It was wonderful to be able to simply step out of our hotel and walk through the market. From our hotel window we watched as the flower booths were setup; we watched cruise ships; ferries; and the bustle of the market activity. Wonderful. When we arrived we found that our room had only 1 queen bed and we expressed that we would prefer 2 queen beds. They made every effort to accommodate this request and we were given a room with a pullout sofa -- it suited us very well. The room was not large but it was very clean and well furnished and suited our needs. We also enjoyed the deck on the 5th floor which is nicely furnished with deck furniture and affords a great view of the water and the market. 4th of July firewords viewed from the deck are spectacular. We also found the staff to be very friendly and competent. All of the desk personnel are concierges. They booked several reservations and cruises for us. The only area which I felt could possibly be improved was the room service menu. The room service is provided by a restaurant which shares the courtyard called Campagne. We found the menu to be too limited and the items too obscure to be appealling. However it was of little matter since the area that the hotel is situated is surrounded by a large number of restaurants and eateries. We thoroughly enjoyed our stay and would highly recommend this lovely boutique hotel!
100507,Estephania,06/04/2007,Great location! Close to almost everything! I walked everywhere!. It's just a few blocks to Nordstroms; Art Museum; ferries and more. It was fun to walk out the door and be at the market too. We loved the deck; the room was nice and clean and the bed was the best! The chocolates on the turndown were so good! We would definately stay here again. Also we had a wonderful meal at Le Campagne and the waiter was the best.
100507,inenbasket,05/25/2007,Nice place! After a lunatic 20000+ miles of flying in the space of a few days; I had a night to kill in Seattle before an early trans-con flight back to NYC. Couldnt last out all night as was the original plan; so needed a hotel; and had none prebooked.This place was recommended to me ; and was just a block or so from the excellent irish pub (kells) I just happened to have ended up in.Just one room left; at $220 inc tax.Excellent friendly staff; lovely decor; big rooms (im used to NYC so a rabbit hutch will seem big ; but these were indeed spacious).Great views out over the water and it has free wi-fi; you just need to ask at reception for the access code. Place seemed spotless and nicely decorated; and more individual then the usual bland chain hotels that sadly prevail.The area felt fine-in the limited time I was there it seemed safe and near to bars; shops and the usual stuff. No drunken noise from the street either.It was very quiet; very comfortable and I slept well.Normally I like to add pictures and more detail to reviews; but due to the length of stay (or lack of it) I can't this time- sorry!When I return to Seattle this will be up there at the top of the list of hotels to use. Give it a try!
100507,parcvue,03/31/2007,inn at the market-ok I stayed at the Inn at the Market this week; as I do about once each year on business. Its a great small hotel in a great location; terriffic restaurants and attentive staff. The rooms are however showing their age and need updating...as the finishes are warn. Spring for the bayside rooms because cityview is on a major transit route and the windows are not sound-proof
100507,rmen88,03/25/2007,Great place! Nice Place. Service was great. Rooms were clean. I would stay here again.
100507,VacationsRGreat,03/12/2007,Great Hotel! Water and mountain view from room 410
100507,pgw4,03/02/2007,Inn at the Market We stayed at Inn at the Market for a long weekend and had a delightful experience. The staff was very helpful. We stayed on the 6th floor with a view of the Sound. By the little courtyard entrance was a great place for breakfast; Bacco. Also; two french restaurants; Campagne and Cafe Campagne. The Inn is within walking distance of many fine restaurants. The Market is just a short walk down the hill. It also features a nice patio overlooking the water. We will definitely stay there again.
100507,LaubsMom,02/16/2007,Great Location Nightime view of Seattle from Hotel
100507,Chico99,02/06/2007,Perfect Stay! My husband and I stayed here for 5 nights while I was attending a conference. It was worth the walk to the conference center to stay at the Inn at the Market - we had an eighth floor room which was exceptionally quiet and comfortable. The location next to the Public Market is unparalled - we loved the easy access to street food and activity. Our experience was totally positive and I would not stay anywhere else in Seattle!
100507,sgstef,01/30/2007,Loved the hot apple cider Enjoyed the hot apple cider on the first 2 nights in the lobby and missed it tremendously on the 3rd night. Good location next to the pike market. Front desk staff are friendly and try to be helpful.Room smelled of tobacco though it is supposed to be non-smoking room. 2 glasses in the bathroom were chipped or cracked! Quite unexpected for a highly rated hotel. Didn't find the bed all that special too...Didn't find the deck very fantastic....maybe coz it's winter and the winds were too strong to stay in the deck for long....Room-wise it is a very average 3 star. Hotel wise it has a great location next to the market but that's about it. Was expecting more for the high price....
100507,charlottecirce,01/17/2007,Okay; but not amazing My husband and I stayed here last weekend for one night. I had spent some time trying to find a great place to stay in Seattle. Read the tripadvisor reviews; saw that it was listed in TL Top 500 hotels; etc. Seemed like a pretty good bet it would be a fantastic place. It was great; fine...but just not really the amazing little boutique hotel I'd expected from the reviews and ratings. We thought the room was nice; but again; not incredible. The service could have been better too. The woman at the front desk was very friendly; but got a few things wrong. On another note -- if you are visiting Seattle; try to eat at Canlis. We had an incredible meal there!
100507,biddybelle,01/09/2007,Not impressed by the Inn My husband and I thought this an attractive little hotel. Rooms were on the small side; but nicely furnished. The rooftop garden deck was a nice photo-op; but too breezy in Sept. for lounging. Also; getting service for a glass of wine was a major undertaking. We finally had to go to the bar next door; order it; then come back and wait for the bellboy to deliver it. Didn't need a hassle after a long flight! Would probably stay elsewhere next time. Perhaps the Fairmont.
100507,mjcampbell,01/03/2007,Nice botique hotel; awesome location; big room Looking toward Elliot Bay from the fromt of the courtyard
100507,blessedinsb,01/03/2007,Wish I were still here!!! Inn at the Market will be the first call I make when next planning a visit to Seattle. The location is absolutely perfect and the water view rooms are just that; water view with a nice glimpse of the mountains. The staff are very accommodating and the beds are ultra comfortable. I was impressed by how well-priced their mini-bar items were and glad to not have to pay $6.00 for a bottle of water. The Inn is a must for anyone wanting to see Seattle at its best!
100507,pekSEOUL,01/02/2007,Wouldn't Stay Anywhere Else My wife and I stayed at this hotel for three nights and enjoyed it thoroughly. The location is great - so close to all the shopping areas and literally next door to Pike's Market. Lots of great restaurants in the area and the staff is very helpful at recommending them. Our room overlooked the street below but wasn't noisy at all. There is plenty of space in the rooms for luggage and the bathroom is big and bright. Excellent mattress as well. We can't wait to go back.
100507,marilynkay77,12/20/2006,The best hotel ever! We spent a long time researching hotels in downtown Seattle for our 25th wedding anniversary. We are so glad/thankful we selected The Inn At The Market! It was perfect. We had a beautiful room overlooking Puget Sound. (Deluxe water view-8th floor) We watched the ferries and boats go by our window. The hotel was extremely quiet - it was like we were the only guests. We were treated kindly. On our arrival they set out a card and special chocolates for our anniversary. I can't say enough - I wholeheartedly recommend this hotel to anyone who wants a very special place to stay. We plan to make this a yearly event - we had the best time!
100507,crosby10,10/20/2006,great location A lovely hotel in a great location. The room was a good size and not too noisy even though it was on the town side. We enjoyed sitting on the terrace with a glass of wine. Just one point make sure that you check out in person. We did an express check out and then when we got our credit card bill found that they had charged us even though we had prepaid through Expedia. This was promptly sorted out but was inconvenient
100507,Parkie1,10/16/2006,Boutique Charmer in Great Location My wife and myself recently spent 5 nights at the Inn at the Market while I attended a convention. We had a very nice time at this small; comfortably furnished hotel that has a great location just up the hill from Pike Place Market. The walk to the convention center is about 8 blocks east; pretty easy except for the steep 1/2 block adjacent to the hotel. There are a number of trendy restaurants as you walk north on First Ave. and Pioneer Square with its old stone buildings and charming pergola is south along the same road. And of course; the market is a 1/2 block to the west and has many food stands; boutiques; fish and flower stalls; handicrafts; jewelry tables; entertainers; and ethnic dining options that spill onto the narrow alleys and covered arcades. It was a pleasure to wake up in the morning and grab something to eat nearby while watching the small trucks and vans unload their wares and the vendors set up their tables.Our room was on the corner overlooking the city and was very spacious; with lots of storage space in the wardrobe and a large bathroom. The sink was a pedestal-type; so spreading out toiletries was limited to the glass shelf or nearby small table/shelf unit. We could hear traffic noise from the street; which was annoying; but we did request their lowest-priced room and it is in the city; so I wasn't expecting total silence when we closed the doors. The rooms have window seats with pillows; a nice feature that makes the rooms appear bigger and provides additional seating or a good spot for reading while people-watching. The decor is contemporary; with beiges; browns; and blacks predominating. In good weather; the upstairs terrace would be a nice place to sit and enjoy the views of the bay and the market.The modern; brick building surrounds a pleasant courtyard with a splashing fountain/sculpture adjacent to some outdoor seating for the hotel restaurant. The lobby opens off the courtyard and has a fireplace; stuffed chairs; and the registration desk; where the helpful staff operates.We enjoyed our time here. The hotel is a nice option for those who don't want a large convention hotel in a central Seattle location. Do be aware that Seattle does have its share of street people and that there are a couple of strip clubs near the front of Pike Place Market.
100507,savvyttraveller,10/03/2006,Great views from terrace but only a brick wall from our window.... We stayed here for one night before heading off into the Cascade mountains. We arrived after 14 hours of travelling from the UK. Our room was very comfortable; not huge; but okay; whereas the bathroom was very spacious; enormous walk in shower; plenty of toiletries. We were very disappointed though when we opened the curtains and found our 'city view' was in fact a brick wall about 6 feet away. If we had been staying longer we would have asked to be moved; although we did ask when we checked in if any waterview rooms were available and were told no. It was very obvious though later in the evening when we were sitting on the terrace that only a few were occupied. We took other peoples advice and went up to the deck with a bottle of Champagne - (glasses from reception). The views and the spectacular sunset certainly made up for the brick wall outside our window! Beware - if you arrive on a Monday or Tuesday evening there is no room service. Not what you want to hear after a very long day and only airline food to sustain you. Also every restaurant in the immediate vicinity was closed - only place we could get a sandwich was a Deli round the corner.Position is great next to Pike Place Market but when we returned to Seattle after a few days; we stayed at the Marriott Waterfront. We actually preferred its location near the aquarium and cruise terminal; still only a couple of minutes from Pike Place.Not really any atmosphere compared to the Marriott.
100507,teenyqueeny,09/26/2006,Perfectly Great! After much researching of hotel properties for our four-night stay in Seattle after a cruise to Alaska; I chose the IATM. It couldn't have been more perfect for our stay. It was right AT the market; close to all restaurants; shops; coffee shops etc. The room was quite small but staff accomodated our request for a high floor (8th). Clean and well maintained and the personnel were efficient and very polite. Repaired a running toilet within a very short time; after complaint. Deck on 5th floor overlooking Elliott Bay is a plus; to be outdoors and relaxing with a view in a large city is a nice touch. My concern was coming from sunny Florida; I planned for four rainy days in Seattle and wanted to be within proximity to everything; which we were. Were very lucky with sunshine most of the time. Hotel was great. Would be our choice next time!!!
100507,Barbarosa,09/19/2006,Pike Market next door The Inn at the Market was great hotel with the entrance tucked in an alley way. Beautiful rooms were large with a view of the harbor. We were right next door to Pike Market and a block from the waterfront where we took the Lock Cruise. Great cruise! Several restaurants and shops are near the hotel. We walked everywhere. I didn't realize there were so many hills in Seattle. The walk to Pioneer Square was only five blocks; but the homeless and decay in that area was a drawback. The Underground Tour was worth the walk! We caught a bus back to the hotel since they were free in the downtown area. We had to use valet parking for our car at $25 a night. Parking was too hard to find in that area. I thought that the rooms were overpriced too; but I guess hotels can overcharge in August.
100507,svskier,09/18/2006,Good; but not as nice as it used to be We've stayed here many times over the past 5 years and have always had a great experience; but this trip showed the hotel is losing it's high rating. Their attention to detail (lack of maintenance) is showing. Carpets dirty; a disgusting strong perfume stench used by housekeeping to try and cover odors in the hallways. Smoking allowed in a non-smoking hotel. Many little details are being over looked. The location and view are still the best for hotels in this area but the room and maintenance are average at best. We will try other hotels over this one in the future - at 355.00 a night I was very disappointed!
100507,phollis52,09/10/2006,Great Hotel Just an excellent hotel. Great room; great staff; great location. Highly recommended. We'll stay here again and recommend it to our friends. For the price and location this has got to be the best deal in Seattle.
100507,lkm3524,08/31/2006,Great Hotel; Great Location! I stayed here overnight for business and will come here again everytime I come to seattle. The lobby is very nice and modern. Service was prompt and courteous. The room was well decorated and clean. I liked the bathrobes and the chocolates waiting for me when I checked in. The best thing about this hotel though is the location. You are one block way from the market and great shopping. Even on a Wednesday morning it was bustling and teaming with life.
100507,lablovers,08/31/2006,Great place to stay! Inn at the Market is a wonderful place to stay. We had a view of Elliott Bay which we so enjoyed!The hotel is located close to most of the main Seattle attractions - within walking distance.The staff was very helpful - they assisted at ever turn. We would stay here again!
100507,lentz,08/16/2006,Loved the Inn at the Market view from our room
100507,wyokidrock,08/14/2006,Loved the inn The Inn at the Market was awesome. You can not beat the location right at the market. The room was very large and the beds are really comfortable. Our room had a partial view of Elliot Bay. Don't miss the rooftop deck which has to have the best view in Seattle short of the Space Needle. The staff was very friendly. Highly recommended. We'll be staying there again in the future.
100507,Expatozzie,07/26/2006,Best hotel in Seattle My partner and I had a fantastic stay at the Inn at the Market hotel. The beds certainly lived up to their reputation; they were very welcome after our long flight from the UK. We were more than impressed by the efficient and friendly staff; and the comfortable clean rooms. You also can't ask for a better location; so close to Pike Place Markets. We would recommend the hotel to anyone; and would not stay anywhere else but Inn at the Market in Seattle. One word of warning; we would not recommend the Bacco cafe for breakfast; it was a complete rip off; you would be best to head down to the markets for something to eat.
100507,BBinPHX,07/13/2006,Couldn't have asked for a better hotel experience! Everything about this hotel is perfect. We stayed in a townhouse suite for two nights and wish we could have stayed a month. As soon as we walked in our room and opened the windows; we could see that we had a million dollar view! We could see both the skyline of the city as well as Pike's market (it's literally about 50 feet away); the water; and the mountains in the distance. The room was two levels with a kitchenette and living room downstairs and bedroom and bathroom upstairs. The bose radio was great - in fact we never even turned on the television! The beds were really comfortable; and the linens were top-notch. Okay; now on to the service: in one word; fantastic. It's extremely important to me to be greeted with a casual and genuine manner every time I enter or leave a hotel; with eye-contact.... sounds easy; but it's a rarity in today's hotel market. No matter when we came or went; we were always greeted with a smile and eye contact - I really love that. The staff was more than helpful and always went above and beyond the call of duty to ensure that we were well taken care of; that we knew about the great places to see and wonderful restaurants to dine at.Some hotels just don't get it; but Inn at the Market definitely understands that excellent service is what hospitality is all about. I'd much rather stay at a small; intimate property like this where I'm taken care of than in some monstrous hotel. Kudos to the staff and management for making this a fabulous hotel experience!!!
100507,TNpearl,06/21/2006,I did not want to leave! Very comfortable bed!
100507,jackfurlongesq123,06/07/2006,Mrs. Havesham moves to Seattle We last stayed at Inn at the Market; Seattle's boutique darling overlooking the Sound west of First Avenue; in 2001. At the time it seemed charming; luxurious; well-managed; and well-positioned to walk the downtown area. When we returned in June; 2006; we found the property in exactly the same state; down to the carpets and the paint job; only five years older. Like the dowager in Dickens' Great Expectations; this old dame hadn't moved in five years (OK; Mrs. Havesham didn't move in 20); and no amount of air spray could cover up the decay. The area around the hotel has likewise declined; such that a stroll towards Pioneer Square had all the patina of a Fellini film; replete with panhandlers; stoners; bikers; and guys with pants well below their plumber's line for ease of repulsive viewing.Restaurants in Pioneer Square appeared dirty and the famed Skid Row area has returned as a flexible homeless folks' hangout. Too bad a city as wealthy as Seattle can't cope with the needs of its least able. While I see a potential synergy between quarters for the homeless and the rooms at the Inn; I suspect the $500/night rates might prove a bit daunting.I continue to give stars for friendly; professional service; regardless of a property's physical condition; and the employees at the Inn are thoroughly helpful. But they can't take the cigar smokers off their own balcony; nor the drunk; nocturnally screaming frat boys from the adjacent streets. I hear the Four Seasons is opening a new hotel in the Fall....
100507,LoveWineAndGardens,06/06/2006,Stylish; comfortable; great location It was great to stay so close to the market; with all the shops; restaurants; and food purveyors in easy walking distance. The hotel was very stylishly decorated; and the lobby area had just been redone (still smelled slightly of paint). Our room was unexpectedly large; and so was the bathroom. It seemed a bit of a waste of space to have such a large bathroom but only have a regular size tub with in-tub shower (and the shower head was not on a hose; which I missed). Still; it was trendily decorated in the Pottery Barn style; and clean and quite comfortable. Our room overlooked the harbor; which was great and made it a bit quieter.The amenities; comfort; style; and location made it a great place to explore Seattle from. The staff could use some work in terms of turning this into a top-notch service hotel. Two examples: 1) The first night we arrived late (10pm) and asked about places we could get a bite to eat. First; the (young) man behind the desk recommended their own restaurant for desserts. I then asked if there were any nearby tapas places (and I pronounced it in correct Spanish tah-pahs rather than taa-paas). He just stared at me for a moment; then said there were a couple of places just down the street. Turns out; he was directing me to two strip clubs (he thought I said topless). I am a 46 year old woman; and was with my husband. Seems pretty unlikely that I would be asking about topless bars; and he must have thought that or he wouldn't have stared so. Didn't it occur to him to ask me to repeat myself; or to look puzzled and ask me to describe the type of place I was looking for? Inexperience; I guess. After wandering up and down the street; and seeing The Lusty Lady and Showgirls; but no tapas restaurants; my husband and I did get a big laugh. 2) There is no place to park near the hotel--you have to use their valet parking; where you drop your car off right in front of the hotel. The second night we were there; the street in front of the hotel was closed and we couldn't get to the valet area. We drove around for 15 minutes; trying to find a different way in. We finally had to move some police barriers on another street and sneak in to get in front of the hotel. The desk was apologetic; but shrugged it off. And it must happen regularly--in the morning it was clear that the street was closed due to bigger happenings at the market on a Saturday. How difficult would it have been for the hotel to move its little valet parking sign and the valets and have the guests drop their cars off at the corner; 30 feet away?These are minor glitches; but for $300+ a night; you expect a hotel to work these sorts of kinks out of the system. Other than that; we had a nice time.
100507,srqchic,06/04/2006,When can I come back??? We loved this hotel! It was cozy; not stuffy or snobbish at all; and the service was fantastic. You can feel it when you walk in the door. We had a great view; our room was beautiful and quite large with huge bay windows. This hotel has great ambiance and it is in the perfect location. Go to the market (next door!) and get some wine; meats and cheese. Ask for a bottle opener and glasses from the front desk. Now go out on the rooftop deck and watch the beautiful sunset. You will catch yourself trying to figure out a way to live at this hotel. And... what a bargain! In retrospect; I would have paid hundreds more. I can't believe this hotel isn't number one in Seattle.
100507,bpaulsen,06/02/2006,Nice; but needs some undating My husband and I stayed at the Inn at the Market to celebrate his birthday; and overall; our stay was wonderful. We enjoyed a two-story suite with an incredible view of the Market and Sound. It was quiet and the location was perfect for us. My only complaint would be that the hotel needs to do a better job at keeping up with maintainance. Our room had major scratches on several walls and a few too many stains on the carpets. There were also many cracks in the bathroom tile and other significant signs of wear in the bathroom. For the price; we expected much more in regards to quality and upkeep. Hopefully; management will pay more attention to keeping this lovely hotel fresh and lovely.
100507,zinfan29,04/25/2006,Life Is Good My Daughter and I stayed at the Inn At The Market on April 24 after a four day trip to Vancouver BC. We arrived at midnight from Vancouver. (Hint-- the USA/Canadian boarder is a nightmare...we waited over three hours to get across; and were told a four to six hour wait on the weekend is not unusual.....make sure you leave either very early in the morning or late at night.) Greg the night front desk person; gave us an absolutely wonderful welcome.He upgraded us from a cityview room to a breath taking end-room on the 6th floor!!.We woke to the sounds and smells from the famous Pike Street Market....The location was incomparable! Good restaurants;great boutique shopping; and if you need mainstream...Macy's is three blocks away. I have stayed at the Monaco; and the Grand Hyatt in Seattle....I will never go back.....this is my new Hotel of choice.
100507,AnonymousTravelerUsa,04/22/2006,Great for Vacation; Less So for Business Travelers Inn at the Market offers a superb location near Seattle's Pike Place Market; as well as tranquil; well-appointed guest rooms. The hotel is steps from the excellent Campagne restaurant (pricey but worthwhile); the superb 94 Stewart Street (marvelous modern American fare with exceptional wine and cheese choices) and numerous other notable restaurant choices. There is excellent shopping nearby.I recommend Inn at the Market unreservedly for those on vacation in Seattle. The staff is friendly; the room is comfortable and restful; and the location cannot be improved upon. One small quibble: no lobby shop for sundries; and unfortunately the hotel is some distance from a drugstore.If you are a business traveler (as I was); I might send you elsewhere (perhaps to the Vintage Park; the Monaco; or the Olympic Four Seasons) for the following reasons: (1)No desk with task lighting. Although there was a windowed table in my room; it did not have task lighting nearby. I had to order a flashlight to read paperwork while working on my computer at night. (2)Staff will not put Fed Ex charges on your room account. Yes; they will (after some idiscussion) charge your credit card for Fed Ex; but it would be easier to just have the charge added to your room; as most business-oriented hotels will do.Bottom line: lovely place for leisure travelers; but needs a few changes to be top-notch for those in Seattle for business purposes.
100507,SuziQ123,03/13/2006,Nice place! Just got back from a week in this nice City. Stayed at another; high end hotel the first three nights which was exceptional; but priced a bit high. The last two nights we stayed at the Inn. Excellent location; helpful employees; and very nice rooms. It is a very fair price for all of the reasons I just mentioned. The roof top patio was really very beautiful and worth it (if the weather is nice) all by itself. I would not hesitate to recommend this hotel in fact if we go back in the future; this would be my first pick!
100507,swinny70,02/19/2006,the best location; still a bit overpriced We stayed at the Inn at the Market for a weekend getaway in Seattle. The hotel is nice; and the location cannot be beat; I challenge you to find a more centrally located place to stay in downtown Seattle. The rooms are above average; the bathrooms are huge and very nice. I must echo a previous negative review; however; and state that at this price range I'd expect a lot more. We paid $165 a night at the IATM; and only $200 at the Sheraton on a previous trip. While the Sheraton wasn't as centrally located as the IATM; you felt like you were staying in a $200/night hotel; it was very nice. A few things stand out at the IATM:1. Valet parking is very expensive at $25 a night. Expedia notes that there is a free parking option; that's apparently not correct. In fact; there's no alternative to valet parking at all unless you want to park in an outdoor; unsecure lot a block away.2. Ceiling lights out in our room that housekeeping didn't fix; even after pointing it out to them.3. Telephone didn't work; the only way you could get out was to dial 0.4. Television in our room was inexplicably located directly to the left of the bed. To watch TV required one to sit sideways on the bed or lay on your side.5. The foam posturpedic beds; which I hear a lot of people like; nearly paralyzed my wife with back pain. I guess the hotel can't be held responsible for this because I'm sure most people like them; but they should have other options for people that don't. We surely won't be buying one of those matresses any time soon.Overall; not a bad hotel; just a bit too much for what you get. I guess you pay a lot for the location; a bit too much in our opinion. We probably would not come back at this price.
100507,ATripAdvisorMember,01/30/2006,I will return I recently stayed at the Inn at the Market. I absolutely loved it!! I had never stayed in a hotel in Seattle so I did a ton of research. I knew I wanted to stay within walking distance of Pike's Place Market. This place was in the best location. The room was beautiful (we got the Deluxe Water View); the bed was incredibly comfortable. It was beautifully decorated and lots of attention was paid to detail. The staff was great. We will return!!
100507,chauchat,01/14/2006,Wonderful location; great beds; pretty rooms The Inn at the Market lived up to the positive reviews. As tourists without a car; the location couldn't have been better. There are countless excellent restaurants within easy walking distance. Although it was very rainy; we were able to explore the area and race back to the hotel to warm up when we got too wet or cold (we're from SoCal and have little tolerance for weather). The staff was always friendly; and the view from the deck was glorious even on a dark day. The room was spacious; and the beds extremely comfortable. The hotel made our stay in Seattle great fun even with uncooperative weather.
100507,VacationingProf,12/01/2005,Tempur-pedic beds! At the last minute (literally driving past it on way to another hotel) we decided to stay here. It was great! The staff were extremely helpful and accommodating; the room really comfortable and clean; and the location excellent. The atmosphere and location of this hotel made it a great choice (we had previously stayed at the Grand Hyatt which we were returning to). Our room was internal facing (last one left); and was a bit loud; but the tempur-pedic mattress was a huge bonus and fun to try! On our way to the 'hotel restaurant' (which is across the courtyard); the front desk staff suggested we try another one which turned out to be excellent. The view from the deck is great too. I'll stay here again!
100507,mcwell14,11/26/2005,Great central location view from Lowell's Restaurant only 200 feet from the hotel
100507,ATripAdvisorMember,11/22/2005,Perfect place to stay The location is absolutely wonderful-right on the Market with a rooftop deck that we brought breakfast up to the first day we were there. We also watched the sunsets over the bay from the deck. The rooms were very nice; and we had no problem with noise from the very busy street below. Service was good and we walked to everthing in downtown Seattle without any problems. Service was good. One warning-valet parking is $25/night-not a huge surprise to those who travel to major cities but could be a jolt to a first time visitor.
100507,Hydroblue,11/15/2005,Great Stay At The Market Chile Heads' Delight
100507,Notam,10/15/2005,Give Inn to the Market!! We ended back-to-back cruise vacations with an overnight stay at Inn at the Market. Although we had access to the Inn's sedan service (there are certain caveats that exist around that service attribute); we chose the quick cab from the cruise ship terminal to the Inn. My partner was having mobility problems and we advised the hotel in advance that we might be an early check-in. When we did check-in; the front desk rearranged our full waterview suite to a room that was close to being refreshed. We were able to get to our suite 608 with ease. The view was breathtaking with a grand view of the bustling marketplace and waterfront; the room well appointed and Gilcrest and Soame bathroom amenities were most welcome. It's always a good sign when there is little need to leave the comfort of a suite the first evening. At dusk we mingled with several other guests on the terrace; which lent itself to a nice little wind down to our vacation. The bed was extremely comfortable and made for a great night's rest. At checkout in the morning; one of the desk clerks who met us temporarily the previous day recalled both our names. We thouroughly enjoyed our stay and wouldn't hesitate to stay here again; but it must absolutely be the waterfront view. It currently is our favorite accomodation experience.
100507,qaz123,10/13/2005,Great Hotel; Perfect Location This is a beautiful little hotel in an absolutely fantastic location. The hotel is right in the thick of Pike's Place Market and is also central to other interesting spots and sights across the city. Service was top notch--everyone on the staff was friendly and went out of their way to provide assistance. It can get noisy at night; so I recommend requesting a higher floor room. We did not have a water view room; but there is a deck available to all customers that provides stunning views of the bay and the surrounding areas. All things considered; I would not stay anywhere else in Seattle. The Fairmont might be more luxurious; but the location and atmosphere of the Inn at the Market (which is plenty luxurious) more than compensates.
100507,cdhtraveler,09/22/2005,Great Location; but get a Water View room The hotel is nice; one of the best things it has going for it is the LOCATION. You are literally AT the Pike Place Market - well; just a 1/4 block walk from the hotel entrance. The staff is very accomodating; VERY friendly; greet everyone with a smile as soon as you enter. The room we had booked was a city view. I am not one to read reviews that say even though we booked a city view room; they automatically upgraded us to a water view and expect to get that treatment too (especially when it is $100+ a night extra!). Yes; we had booked the reservation 6 months in advance; but that doesn't mean anything either right?! I can say if you book a city view room; you WILL hear street noise most of the night - buses; car horns; people yelling from leaving nearby clubs; etc. The room was clean; the bathroom good size; well-stocked with towels; amenities; and the furniture in the room was heavy/good quality. The hotel is very convenient to many downtown areas; and shopping centers are in easy walking distance. The hotel arranged a Town-Car pickup to and from SEA-TAC airport; which was very convenient; professional; and reasonably-priced. For fun outside of downtown; hop on a Metro bus - for $1.25 (the bus fare outside of the Downtown Free area) go to the Seattle Museum of Flight and see the old Air Force One and also a Concorde jet on display!
100507,ATripAdvisorMember,09/08/2005,Disappointing My husband and I were looking forward to staying at a different hotel - especially this one. We expected a lot - and were so terribly disappointed.At this price point; the details you would expect are non existent. Requests went disregarded - newspapers; extra pillows. Water view that was promised didn't happen. Housekeeping slow and managed to lose a shirt (later returned); and bed linens came complete with holes throughout (were changed upon request). Our room was ok; but in desparate need of a paint job and carpet cleaning. The valet staff however was great - nice; friendly and helpful.We won't be back. The Inn's location is great; but nothing else was memorable. We'll go back to the Edgewater in the future.
100507,YankeeFanatic,09/02/2005,A wonderful Seattle hotel experience This was our second stay at the Inn and it was excellent both times. We were fortunate to have one of the rooms with its own rooftop deck (708) which added to the wonderful stay. Service varies from neutral to very friendly; the common areas and rooms are very clean; well-maintained and near luxury in furnishings. The location right near the Pike Place Market was perfect for us. It provided easy access through walking or brief cab rides to most primary sites. Getting to and from Safeco field for baseball games is somewhat difficult by cab but this is due to the poor access planning by the city not proximity to the hotel. There are excellent restaurants within walking distance of the hotel.This is a first class hotel which would be difficult to beat unless full-service luxury was what you wanted. The only complaint is that the rooms are not soundproof and the air-conditioning is somewhat noisy though very effective. These sound issues did not detract from our experience and we wouldn't book a room at any other hotel upon returning to the great city of Seattle.
100507,srca,08/19/2005,Worth every penny if you have the best rooms Three lovely nights there; the first two in a huge room. They had not promised a full water view; but we got one and hardly wanted to ever leave; since the waterfront was right below us; with ferries and ships coming in and out -- we even ate in our room one night; just to see the sunset; with the Olympic Range coming into view as the sun went down.It's very expensive by Seattle standards; but worth every penny if you have a room on the 8th or 7th floor looking over the water. In fact; two 7th floor rooms share a (semi) private deck -- right below our room; so we could see how much people enjoyed it.The attached restaurant is very good; too; but I wouldn't choose room service again -- the hotel bell staff delivers the meals and they are not as hot as they would be if the restaurant staff grabbed the meal just when it was ready (as they do at the Heathman; in Portland). The restaurant has an outstanding wine list; and there is also a cafe; one floor downhill; that looked like it had an excellent menu of country French food.The service was excellent throughout and the location can't be beat; with Pike Place just a block away. I do not reccomend the breakfasts; but since the small coffee bar that prepares them is apparently going to leave; things may be better in the future.And I don't think; except for location; the Inn would be quite worth the money if you didn't have a room with a good view. It would be comfortable but there are other hotels not too far away. It's one of the places where you want to spring for the very best the hotel can offer.
100507,GlennR,08/02/2005,Loved the Inn We stayed at the Inn at the Market from 7/11/05 thru 7/18/05. The location of the hotel is perfect for sightseeing and getting around Seattle without a car (you don't want to drive in Seattle). Pikes Market is across the street; the waterfront within steps; the Monorail to the Space Needle a short walk; and plenty of great places to eat within a short walk or cab ride. The service and conceirge staff at the Inn were terrific. Very helpful in recommending and arranging sightseeing excursions (Mt. Ranier; whale watching; vineyard tours;etc.). A complimentary town car is available for trips within the downtown area. This was a great help with dinner reservations. The rooms were immaculate. Twice a day room service included turn down in the evening with fresh towels. The decor of the rooms was modern and elegant. Don't miss the roof top garden area for a great view of Puget Sound. This was a great place to unwind at the end of the day with a bottle of wine. I would definetly return to the Inn.
100507,HotelManager,06/24/2005,Best hotel experience in a long time! I visited the Inn at the Market for 3 nights on a business trip. Let's start with the Front Desk Staff; They were always helpful and personable...no attitude. They greeted every guest as soon as they walked in...great job!The room was great! It had everything I needed including wireless internet; which worked perfectly. I worked while watching the ferry boats go in and out of port.....very calming. The mattress was amazing; I wanted to walk out of the hotel with it but couldn't figure out how to get it out of the revolving door without anyone noticing. It was Tempur-Pedic...I know because I wrote it down. It was the most comfortable mattress I've ever been on. I woke up very early and walked right across the street to Pike Place Market to get breakfast and smell the fresh flowers that are set up each morning at around 8am. Everything about this place was truly what a hotel should be. I hope you enjoy it.
100507,ATripAdvisorMember,06/12/2005,Worth the Money for the Location We recently stayed at the Inn at The Market - returning after having stayed there in 1999. It is still the best location in seattle - particularly if you are there for shopping! The hotel is nice - the rooms are nicely furnished - but are not take your breath away rooms. Views are risky - but who goes to Seattle to sit in their room and watch the world go by??? The beds are tempurpedic and are incredible - you can count on a great night's sleep. As it was back in 1999; the staff are excellent. We had requested a room on the same floor as the terrace - and they met that request pleasantly. Too few guests take advantage of the terrace. For a nice evening go to one of the shops on Pine street; purchase a nice bottle of Washington State wine and some snacks and head back to the terrace to watch the ships leave and the sunset. Very relaxing and romantic. The staff will assist with wine glasses; etc. if needed.
100507,smonion,06/12/2005,Wouldn't mind moving in I stayed at the Inn at the Market on May 20th. It was a treat for me. I just wanted to pamper myself a bit. It was to be a me only evening but when I saw the room I called up my boyfriend and suggested we reschedule our 'alone night'. The room; (the parlor suite) was just too awesome to not share with another person. I think it approached my 1bedroom apt. in size. There were 2 tvs; 1 gigantic bed w/ a tempurpedic mattress; a couch; 2 nice chairs and the most fabulous chaise lounge. The lounge chair was positioned right in front of the huge picture window; and the view was amazing! I grabbed all the feather pillows from the bed and just ensconsed myself on the chair for the longest time; seriously; that view is better than a tv. I really like the bathroom; it was large and sparkling clean with (except for a 2 person jacuzzi) the nicest tub I've ever been in. It had a comfortable slanted back and filled up really deep. It was a really great tub. I did find a white powder in the bottom of it before I filled it up; however the powder wasn't visible to the naked eye; so I don't really blame housekeeping; I just always check the bath before I fill it up. I appreciated that there was a lot of room in the refridgerator for things that I might want to put in there; while still having juices and sodas available for purchase (at a much more reasonable price than a lot of other places). They also had tasty nuts and candies for sale in the room that were a decent price and unusual. I don't know about anyone else but I get really tired of chain hotels trying to charge ridiculous prices for average products; it's annoying and I'm really glad this hotel wasn't like that. I had an excellent meal from room service; (the dinners are from Campagne which is a very nice French restaurant; I'm not sure where the breakfast is from; but I didn't have it). I had had a negative experience with Campagne about 12 years ago so I didn't really want to order from them but I did. I was so glad too! Nearly a month later and that dinner is still haunting me it was sooooo good!!!! I had halibut (which I don't normally even like) with a tomato coulis and frites. Those two weren't paired together on the menu but it's what I wanted. Had the creme brulee trio for dessert which was also quite good. I enjoyed the balcony; I wasn't there for much of the daytime but it would be a pleasant place to eat lunch. It was a very nice place for me to smoke at night (since there was nobody else around). This is the hotel I would reserve for a treasured out of town guest. It's exceptionally well located; nice staff; feels homey and that view can't be beat. BTW I didn't find it loud at all and I'm quite sure I slept with the windows open. It is pricey but if you can afford it than that won't bother you.
100507,ATripAdvisorMember,05/23/2005,This is the Best I recently stayed at the Inn at the market and it was outstanding. The service was perfect; the best I have ever encountered. I travel in some of the finest hotels in Europe and this beats them all. They always welcomed me when I came in and made sure I had everything I needed to have a comfortable and enjoyable stay. The rooms were so comfortable I did not want to leave. Our room overlooked Elliott Bay and each morning I would watch the ferry boats from the view of window. This was a treat because the weather was unusually perfect.I would recommend this hotel to anyone traveling to Seattle.
100507,ATripAdvisorMember,05/21/2005,Wonderful!!! Contrary to what some of the other reviews have indicated; this is a wonderful little hotel. We live in the Seattle area and stayed at this hotel last night to try their Tempur-pedic beds (in all rooms). Wow! At least as wonderful as the beds were the staff members. We travel extensively and I told my husband that I think this was the most friendly staff we have ever encountered.You enter the hotel from a tiny little courtyard surrounded by shops and a couple of restaurants. A bit of tranquility amidst the busy Pike Place Market. The original Starbucks is right around the corner close to a wonderful bakery. Buy your breakfast goodies and return to the Fifth floor sun deck at the hotel. There you can sit; relax; munch on your breakfast while enjoying a full unobstructed view of the harbor. Can't get much better than that. Everything you want to see from Pike Place Market to the waterfront to the major downtown shopping areas and theaters are within walking distance from the hotel.The rooms are decorated very tastefully and are immaculate. Not one bit of grunge in the bathroom tile! I highly recommend this hotel!
100507,ATripAdvisorMember,05/10/2005,Be careful - water views We had planned a special get away for a number of couples and worked in advance to enusure the multiple rooms we booked had attractive water views. When we got there; 3/4 of the view was of the blank brick wall of the adjoinging building but they still considered and charged as a water view. When we requested something with a truely water view we were told thats all they had - take it or leave it. Disappointing service and attention - we would have strongly preferred accurate representations of what to expect even if it meant higher room rates. Buyer Beware!
100507,KrisKD,05/04/2005,Subtle elegance in Seattle View from the guest deck: Puget Sound and the Olympic Mountains in the distance.
100507,ATripAdvisorMember,04/20/2005,Wonderful; warm and convenient place to stay I stayed five nights and the service was superb; the room comfortable and well kept and the staff (from reception to housemaids to repair staff) were courteous; prompt and friendly. I dropped in a TV remote to the front desk because the batteries had died and within moments of returning to my room; the mainenance guy was knocking on the door with a new one. Advice on places to dine/see in our spare time was impeccable. [BTW; the food's sensational in Seattle; try the Cafe Compagne adjacent to hotel for something really special.] Given I'd travelled half way around the world to attend a conference and meetings; my stay in Seattle was made even more special. I shall remember it always.
100507,ATripAdvisorMember,04/13/2005,Hated the Inn Terrible. Room-service was horrible and staff was most un-welcoming. The decor has been recently updated; but; still lacks the complete look. The managment staff is horrible.
100507,marathonmeredith,03/27/2005,Save your money and stay at Inn at Harbor Steps I just returned 2 days ago from staying here. It was not a special place to stay. We were not treated as special guests. It was very loud and you constantly heard the sound of trucks and honking. The room was pretty; but no breakfast. No wine and cheese hour. Only coffee in the morning. I would stay at Inn at Harbor Steps where you get so much more for your money.
100507,WAtraveler,03/16/2005,Loved the Inn My husband and I wanted a romantic get away for one night. The Inn is perfect; they met every detail I imagined. The rooms were very clean; quiet; comfortable and the bath robes a very nice touch. The staff very helpful. Location is great; very good restaurants within walking distance; the market is right there which is always fun to visit any time and free bus service is close by to visit the sites around the city. Beware; parking at the hotel is valet and costs $25.00 for the night. We mentioned to the front desk person that we were not made away of the cost and was not mentioned on the web page. I had expected to pay anyway; but they removed the charge. Great customer service. They also have a wonderful deck overlooking Puget Sound. I would recommend the Inn for anyone who is planning a long visit or just a romantic get away.
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100507,ATripAdvisorMember,11/07/2003,Our favorite home away from home showReview(1441460; 'full');
100507,ATripAdvisorMember,11/05/2003,Charming; classy; one-of-a-kind showReview(1437767; 'full');
100507,lass,07/15/2002,great location showReview(642447; 'full');
100507,lass,07/04/2002,Texas size welcome at the "Inn" showReview(638653; 'full');
100507,lass,04/10/2008,Auf jedeb Fall wieder showReview(15568749; 'full');
100507,lass,10/22/2007,ausgezeichnetes Hotel fuer Touristen die nicht in einem Hotelklotz wohnen wollen showReview(11309200; 'full');
100509,NewTraveler1970,12/31/2008,Better than a 'W' What can I say bad? Nothing. Great location; great staff; cool concept. Unique moderinzation of an older space. Absolutely love what you've done with the place. Clean; Cool; Sleak. Gay man's heaven.
100509,nicolemxoxo,12/10/2008,Give and Take My boyfriend and I made a trip up to Seattle from Portland to check out the Deck the Halls Concert. I wanted to stay somewhere that wasn't a typical hotel; which is what I got with the Ace. I first wanted to book at this hotel because of the one in Portland; which I heard was stylish; unique; and the place to stay for twentysomethings. Second; upon seeing the website and learning that you shared a bathroom with the other guests if you have a standard room; I was in (because hey; I wanted a different hotel experience). Once my boyfriend and I arrived in the city (around 10 AM); we simply parked by the Ace and asked them where their paid parking was. The receptionist was incredibly helpful and told us we could check in early and take advantage of the parking lot right then (which was a huge relief since I hate dealing with parking). With the room; it was a bit smaller than I thought it would be; which irritated my boyfriend a bit. I thought the room was cute and since we were simply there to sleep; I had no problem with it. The bed was comfy and I found the bathrooms to be incredibly clean. As for the breakfast; I loved that it went until noon (because that meant my boyfriend and I could eat a little something upon checking in). I have to give another shout out to the receptionists because they were extremely helpful with directions. The one thing that got a bit on my nerves was the noise; which kept me up that night. At the same time; what can I expect when the hotel is located in a prime location and right alongside the main street? All in all; if you like a different hotel experience that somewhat resembles a dorm; then give the Ace a shot.
100509,gadget1,12/06/2008,Great Downtown Value I was pleasantly surprised with the Ace Hotel. Keep in mind that this hotel offers a completely different experience. The atmosphere was young; hip; and contemporary. Basic rooms do not have bathrooms; but do include a sink. Shared individual bathrooms down the hall are very clean and have great indie music piped in. Rooms have a minimalist style and include a bed; lcd tv; several hooks/hangers; and a paid snack station. Breakfast is complementary and included a waffle bar; granola; yogurt; juice; coffee; breads; and fruit. I would definitely stay here again. It was priced lower than most other hotels in the Pikes Place Market area of Seattle.
100509,tannermae,11/11/2008,Wouldn't recommend it. This Hotel looks great online. Although the price is right; it doesn't make up for the cleanliness. The shared washrooms were dirty; and most all the architectural details were very worn. I have stayed at much nicer places for the same price. I would not recommend this hotel.
100509,GriffoBarcelona,10/27/2008,Cool Hotel We arrived at 8pm; the deluxe room we were given was small with no windows but a nice inside patio which was small but was an extension of our room and was somewhere to sit. We were tired after a flight from London so we just crashed. The following morning the manager asked us if we liked our room; we said we missed a window so he switched our room to a corner room which was a great improvement. We liked it and wanted to stay an extra night but the room had been requested so we checked out and went to the Hyatt for one night.The staff were friendly and the corner room we had was just fine; a little on the small side but the bathroom was big.I loved the style of the place; the staff and the location but the size of the rooms were the only gripe.I would stay there again but only for one night; and only if the room we had was a corner room with windows.
100509,Outskirt,10/21/2008,Ace might not be the place My husband and I stayed at the Ace Hotel in Seattle for three nights and I was excited to book the room since the style of the hotel was far more up our alley than a floral BB or a Motel 6. We were happy with the first impressions. Our room was decent sized and bright on a corner with two windows (it鈥檚 one pictured on their website) and with a Shepard Fairey wall. We asked the desk clerk about parking; since it does state on the website there is off street parking available. He wouldn't tell us anything more than 鈥渋f you got street parking stay there until 8am when they start charging.鈥?We couldn't get any lot info from him; so we drug our luggage to the room. Once we headed to bed things got worse. The bed size is not listed on the website and I assumed it would be queen. The beds are full sized which made sleeping comfortably a little difficult; but there wasn't much sleep happening in that room. The room was above a bar; with a loading/delivery zone on one corner and a bus stop on the other. The noise was staggering and continued all through the night and into the morning when we had to wake early to go feed the meter. Also the glowing light from the hall showing through the window above the door was annoying and I never saw it turned off. The next day we requested to move (and in fairness the rest of the staff we dealt with were very nice and accommodating) but we were unable to move until the following night because the hotel was full. On a plus side; the shared bathrooms were never an issue finding one free; and the breakfast did include coffee; tea; fresh waffles; toast; granola; juice; yogurt and apples. There are also piles of good magazines available for guests; and robes in the rooms to use. The second night I slept slightly better because I used earplugs (which I do not find an acceptable solution) and we did again have to wake early to deal with the car. The third night we were moved to a smaller interior room which was considerably quieter (we downed out the music we could still hear with the fan) and it was across the hall from the bathrooms. This room; without anything on the walls; definitely felt like a 鈥渘ice鈥?dorm room. However we did sleep better. All in all I would recommend this hotel if you are traveling alone or with friends and do not plan on doing much sleeping; or perhaps you have loud roommates who come home drunk and play loud music all the time. The location is good for walking to attractions like the space needle and the market; and we did find a few good restaurants nearby. I just don鈥檛 know if I would stay here again.
100509,iseult72petunia,10/20/2008,Great staff; great location This was 'hip'. The rooms were fun; minimalist (i.e. lacking wardrobes); and spacious enough with large windows (we could just see the water). Things that I did not realise 'hip' would include:1. I did not realise that breakfast was included - fresh fruit and the waffle machine I love. 2. I was not expecting was that the staff would be so friendly and let us check in early with our ten tons of luggage and then leave it all day on the day we checked out so that we could continue to explore the city. Everyone was so nice. 3. The location too was fabulous - just at the edge of the free bus zone; and not far from the sculpture park; surrounded by fabulous restaurants.4. Shared bathrooms; 5 on the one floor we stayed on so never an issue getting into one for a shower in the morning and the showers were massive - could not reach from one side to the other.Do be aware that there is no lift (that I could find) and that the reception is up a rather large wide flight of steps off the main street - but the desk staff do help; which is lovely.
100509,Tripp21,10/14/2008,trendy hipster Please no more hip hotels...hip has become a mask for all sorts of hotel evils - snotty disinterested service; minimalistic amenities; cold lack-luster style...not at the Ace! The service is great; the restaurant and coffee shop are major standouts (coffee shop was open at 6:30 am!!) the whole place is buzzing with style and life. Do request a front room with a view. If you have hipster phobias this is not for you. Best location in the city; easy walk to about anywhere.
100509,FiveAlive,10/11/2008,Glad I picked the Ace My husband and I spent four pleasant nights at the Ace. My husband and I were checking out Seattle for our future move to the area. I was a little wary because of some of the previous reviews; but I was totally pleased with my stay.The rooms are sparse; but just fine. It is aesthetic over function. My husband said the bed was uncomfortable; but I thought it was comfy. The mattress had a thick pad on top. I liked the wool blankets.The shared bathrooms were very clean. No need to bring soap; shampoo; or conditioner: it's provided. Plus they pipe nice music in!For breakfast they have a great waffle maker; plus granola; yogurt; toast; juice; and good coffee. Overall it was quiet; clean; pleasant; and fun.Okay; yes; the hallway lights are on until midnight and do shine into the window above your door. Seems a little silly. They should dim them at 10ish. And the younger people at the desk are uber-hip and unfamiliar with the nuances of hospitality- but they are all friendly enough. The exception was Ed (the manager; perhaps?) who was awesome. I asked him a million questions and he gave me great advice. They ask you to put a door hanger out requesting housekeeping service (instead of just doing it unasked); even though there is nowhere to hang your wet towels in your room. None of these were reasons to not stay here. Overall; it was a great deal for a room smack in the middle of Belltown. It was better than I expected.
100509,HermioneRanger,09/17/2008,Loved it! Super location; wonderful staff; loved the style of the place; even our 8 year old daughter loved it - and that was even before they brought in the new waffle maker. It's small and cozy feeling even though it's all white. Interesting place... we'd definitely stay there again.
100509,mariegtravel,09/05/2008,reliably good stuff Have stayed at three different rooms here during 2 stays over the last year. Happy enough the first time to return for a second. The value is great if you can score a room with the view out to Elliot Bay. Just beautiful. You dont need any more than the minimal ACe white decor with a view like this. Also enjoyed room with large glass shower also (no view). On the last occasion; $160 is a bit much for a small room with no view or special shower features. On both visits; found staff very friendly and helpful. The location is central. Late nite pizza/beer joint across the street is key after a long night. Breakfast included adds to the pleasure.
100509,hundredflowers,08/31/2008,comfort and cool design Facing bath; tv is behind me.
100509,zazzo67,08/19/2008,You pay the location The location is perfect because it is in walking distance from everything. There are a lot of stairs and if you have bags it is a problem no elevator available it is clean But it is noisy because of the woodden floors and you can hear the other rooms and the street. Breakfast included is good. Conclusion : good compromise
100509,HermanJacobs,07/30/2008,At the Ace; Grunge Still Lives--And So Does Mold; Mildew Tiny Bed; But the Metal Sink Must Be Cool Because They Put in an Extra One Instead of a Nightsta
100509,bitsycat,07/20/2008,An ace hotel! A very reasonably priced hotel in a great location in Seattle. We spent two nights here and found the room and staff to be great. The communal showers were immaculate and we never had to queue. The breakfast was also great. There was a bit of street noise coming from below (we were on the first floor) but there were ear plugs in our room. I would also highly recommend the bar (Cyclops) below the hotel.
100509,earthskarma,07/08/2008,Wouldnt stay anywhere else! The mirror
100509,mdstephenson,06/24/2008,Great feel....but not ideal. Very hip; very contemporary......very noisy!Great room (the revolving wall into the bathroom was fantastic!) but there's so much noise from the road outside....you really will be tempted to check if there's any glass in the windows.If you plan on being out until the wee hours every night (and need to get up early) this is the place for you.....if not I'd hesitate to recommend it.A pity because the location is spot on.
100509,coalbank,05/29/2008,Mice I was prepared to embrace the hipster; belltown aesthetic; but can't forgive $179/night plus a mouse in my room at 11:30 PM. Come on. Further; all they had to do at check out was ask how was everything; and I would have said; gee; you have a pretty cool hotel here; but you need to deal with the vermin. Alas; the uber-cool desk clerk couldn't be bothered to inquire about my comfort; so perhaps if I share this review; they might feel obliged to equip their guests with at least a mouse trap or two. Actually; could have been a baby rat now that I think about it. Best of luck Ace Hotel; I can't say that you will get me to stay with you again.
100509,orly8,04/18/2008,Disappointed After arranging a much anticipated girl's weekend with a friend - and an escape from children...I was MORE than excited about sleeping through the night by myself. I may have children; but I still want to enjoy hip places and cool design etc...so; rather than stay at a boring run-of-the mill hotel - we opted for the Ace Hotel's digs. In order to ensure maximum uninterrupted sleep - we booked our own separate rooms. Upon arrival at the hotel; we were informed that the hotel was full and that there was a mix-up with our online reservation and that we only had one room with a small queen-sized bed (supposedly it was a deluxe room) in it. Normally I would suck it up; and accept that this was just a simple mistake - but this time I was really annoyed. My irritation was partially attributed to the overall nonchalant attitude of the uber-cool reception person - who didn't really attempt to compensate us beyond a slightly lower rate for the room. In fact; as she checked for our reservation on her computer she printed a sheet off and refused to let us look at it when my friend asked if she could see it - wanting to cross-reference the information on the sheet against what we had written on our reservation. It was strange; so much so that it appeared as though the mistake had been made on their part - but they didn't want to admit to it; and were quick to blame the online booking system. There was almost an inference that somehow it was our fault for booking online. To add insult to injury; we were also told after shelling out a small fortune for parking at a lot across the street; that we could have had our parking at a reduced rate at another lot - not easily marked. Once in the room; we found it dingy and not as charming as the photos on their web-site would suggest. However; we did see a couple of other rooms when we were walking down the corridors; that looked a lot better than our room did.Anyway; aside from being a great location and decently priced - it was the overall experience that just wasn't impressive. A few days later I received an email from the hotel thanking me for staying with them etc...we hope you enjoyed your stay with us...etc... and I responded with an email outlining my frustrations with our accomodation. This is not like me - but this time around; I really needed to air my dissatisfaction. The hotel's manager replied with an apologetic email and offered a discount on a later night's stay - to be redeemed by May 1st; 2008. This seemed like a positive response to our negative experience and I planned to return to the hotel with my husband for a romantic get away. Well; the so-called compensatory offer was never acknowledged. In my multiple attempts to contact the manager with a specific date and weekend in my messages - NOTHING. He did not return my messages. So much for that! I don't know what happened; as there was no reply at all. I guess the hotel doesn't need my business!Anyway; perhaps my experience was an isolated case. In any event; I will not be planning another stay at the Ace any time soon.
100509,sada74,04/09/2008,Great value and location We stayed at the Ace Hotel three nights (a Thursday through Sunday). For the price; the location is impossible to beat. We stayed in room 107; a corner room on the front with two windows. I only have two complaints about the room: it was noisy at night (the room was directly over a bar) and my husband's and my feet hung off the end of the bed. However; the room was otherwise quite comfortable; the atmosphere was modern and fun; breakfast was good (granola; yogurt; toast; coffee and juice); and as I said before; the location was fantastic. The shared bathrooms were clean and convenient. At this price; I would definitely stay at the Ace Hotel again.
100509,DCDavidG,03/23/2008,Cool; but not quite right Great idea; but not such a great execution. I had a private room with a really cool hidden door to bathroom; but short cuts were clearly taken. Shower not the cleanest; bed not comfortable at all. My room had no access to natural light; but found out at end of stay I could have asked for another room. Would highly suggest rooms with shared baths instead.
100509,triclops,03/07/2008,Balanced Ace Great Hotel thats different but balanced. Nice touches combined with good value; More rock and roll than other hotels; a younger outlook provides a breath of fresh air.
100509,KLK111,02/12/2008,Simple and cozy vending machines in common area
100509,madjack163,01/20/2008,Fun Little Hotel in Belltown We stayed at the Ace Hotel in Seattle for just one night; and it was exactly what we needed. We found it to be a modern; chic little hotel with clean accomodations and a friendly staff. The manager; Ed; was great! He watched our bags for us while we explored Belltown; and at one point came running after me to bring me the camera I had left behind. Such courtesy! I'd definitely stay there again.
100509,HelloMisterVideo,01/16/2008,Perfect for young travellers. A very nice clean place. Stayed in a room with shared bath for 2 nights. Parking lot is two blocks away from the hotel by daily rate (you need to obtain a parking pass from the hotel). Convenience location and close to bus stop (about 5-10 mins). Take only 10-15 mins bus to Capitol Hill. The only bad things were that there was loud noise at night as our room is facing the street (we stayed there on a Friday and Saturday night). All and all it was a nice stay.
100509,michellesensei,01/12/2008,The Ace Hotel is Awesome! We stayed in Seattle at the Ace Hotel for 5 days and we loved it. It is in a great location in Belltown; directly opposite the Macrina Bakery; which is quite possibly the best breakfast/brunch/lunch place in Seattle; wtih fabulous baked goods.All the staff were very friendly and helpful. Upon check-in; the friendly receptionist (whose name I forgot to ask...sorry!) gave us 4 fabulous food recommendations in the city; all of which we tried and loved. Being the foodies that we are; it's extemely important to us that we get good recommendations from the locals.The room was small; but totally adequate and the shared bathrooms and shower rooms were spotlessly clean. We enjoyed the simplicity of the hotel and the little extra touches; like the adjustable lighting; music in the bathrooms; and all the free; current magazines available in the lobby. The breakfast granola was really yummy; too.For the location; the amenities; and the price; I'd say the Ace is hard to beat.
100509,Liljanah,12/28/2007,Very CUTE; WARM OMG! At the last minute my husband and I decided to take a last minute; spontaneous trip for a conference in the state of Washington. The service of the staff; especially the manager made the trip for us both! I flew from Hawaiii and my husband flew in from Michigan. I arrived early and tired to the hotel; but I was accomodated immediately with a lovely room. In the first room we stayed at there was a glass shower behind the bed. How wild is that? Then we were upgraded into another chic room that had a revolving bathroom door with a mirror on it. My husband thought it was the coolest thing and would like to build one in our house. The complimentary breakfast and the mint scented amenities were nice to have. The ambiance of the place was so warm and cozy. The manager gave us a list of great places to dine at and visit and we enjoyed them all! Truly; it was the warm and kind service that made me feel at home and welcomed to the beautiful state of Washington. I strongly recommend giving the manager a raise! Thank you for having us. We look forward to making a trip back!
100509,alisondoyle,12/23/2007,best deal in belltown AND seattle other view
100509,relaxobey,12/03/2007,feel good Me and my wife try to stay there every February and love it; you get to meet alot of cool people at breakfast and there is a certain amount of commraderie that comes with community bathrooms; and please remember that ALL hotel bathrooms are community bathrooms. Breakfast was refreshing ( doesn't weigh you down all day ) and it is close to everything; bars and nightlife are all within walking distance and the staff had good suggestions. This is not for everyone but if you are cool and like other cool people and don't mind sharing or interacting with other humans than this is the place for you
100509,mandz4,11/24/2007,Best value for money in Seattle A friend raved about this hotel; and i wasn't disappointed. Very modern; clean; crisp well thought out design (loved the blown up photos on the walls); fairly basic in terms of food (shared; help-yourself kitchen in the basement) - but for the price couldn't have asked for any more. Great location; close to Pike Place Market; and very friendly and helpful staff. Would definitely stay there again and again.
100509,inntelligent,11/13/2007,uncanny style this is not a hotel for everyone; it's highly edited; highly stylized; definately not one size fits all...think Rei Kawakubo and not Dockers...in fact; if you own Dockers; stop reading this right now.for everyone else listening; pack your old Factory kit and spend a Warholesque journey to the sublime...
100509,chesterrant,11/05/2007,Great staff; good value I've stayed at the Ace probably 6 times over the past six years. It's in one of my favorite (and incredibly convenient) neighborhoods. There's tons of stuff to do; places to eat; and great shopping all in close walking distance.The staff this time was definitely better than before. The first couple times I stayed there (in 2001 and early 2002); the staff was really aloof and way too into the fact that they were working in a nicely designed; young; trendy hotel. But now every single staff person I encountered was super friendly; helpful; and cheery. That makes it an even better place to stay!Yes; the rooms are spare; a little chilly; and they don't have huge flatscreens in them. But if you just want an inexpensive; clean; centrally located place to crash; this is a great place. If you're looking for a plush bed; romantic surroundings; and room service; this isn't your place.
100509,Sidcuptraveller,10/24/2007,Ace Breakfast and the staff are great! I arrived in Seattle one rainy September evening without a place to stay; thumbing through the local directory at the airport I found a BB which sounded nice; (can't remember the name). Anyway I called they were fully booked but recommended the Ace. Im so glad they did; although they had no rooms for Saturday night they were free from Sunday but advised me not to reserve a room as they had 4 left and I would have to pay a booking fee if i pre-booked.I was pleasantly surpised to find the hotel about half the price of the stand chain hotels which were a bit more central. As someone has written this isn't a place for your mum and dad but as long as you dont mind sharing a bathroom; which are spotless clean by the way. This is the palce for you; staff couldn't be more friendly recommending places to eat and things to do a little off the beaten track.Breakfast was great and lots of it and unusually for hotels in Seattle was included. I've already recommended it to 3 of my friends.
100509,SFRN,10/03/2007,Nice hotel with a European feel Ace was a very nice clean place and the staff was absolutley fabulous. The location was great and so was the continental breakfast. The only bad things were that our room had no AC so it was hot and there was a lot of road noise and we used earplugs. All and all it was a nice stay and I would stay again but def not the best ever
100509,wheeliebag,10/02/2007,Belltown yes - Comfy Beds NO I live in the North Suburbs of Seattle and a friend an I wanted to have a night of fun in the city and to not have to worry about driving home. The location is great - right in the heart of Belltown and really only a couple of blocks from Pike market.The staff was friendly and helpfull the rooms were clean and efficent. They are going for a very minimalist modern thing so it is simple and austeer. We also got a room with a bathroom across the hall; there were many of them they were spaious and clean.My only complaint was the beds. The beds themselfs were lumpy and uncomfortable and the linens were scratchy.Otherwise a good experience.
100509,kathleenanew,09/16/2007,Ace Hotel is Aces The Ace Hotel is a stylish; no-frills; sparkling clean place to sleep. It's a short walk to the Seattle Art Museum and Pikes Place Market; as well as many fine eatries. I had an inside room (quiet) with shared bathroom and found it perfect for my short stay in Seattle; but be warned that the Ace has a lot of stairs and no elevator. Also the showers in the shared bathrooms; fully tiled; generous in proportion and clean as a whistle; have no grab bars or safety mats. That said; I love this place and wish there were Ace hotels everywhere I travel.
100509,kcoopernyc,09/14/2007,Fun; Inexpensive and Hip my room at the ace hotel in seattle
100509,buytheshoes,09/08/2007,Perfect in every way. We stayed at the Ace in Seattle for a short time in August. It is the PERFECT hotel. All the things you need; and none of the things that you don't. Great design; super comfy; great location. The staff were so friendly; knew all the cool places to go and were so helpful in every other way. The rooms are super stylie; have great art and all the ammenities that you really need. All in all; we LOVED this place and are planning to make a sepcial trip to Portland to check out the Ace Portland (apparently; they have turntables in all the rooms; and a library of vinyl you can check out).
100509,meloncollie,08/29/2007,Great Affordable Stay! My boyfriend and I stayed here this past weekend in a standard with shared bathrooms and actually found it quite suitable. The early complaints about the windows not having any privacy have been resolved; they've added shades to the windows. The weather was mild so we didn't get a chance to try out the heating; but the air conditioning works well. As far as the noise goes; we stayed in a room 114 and slept fine--but even if noise is a concern; they provide ear plugs for your convenience.The room does come with a Kama Sutra book and condoms; laid ever so complacently by the bed. The room came equipped with a sink; a mirror above it that tells you you're beautiful; a hand soap dispenser; a vanity bar area with a tall mirror; a small desk with a small TV and an alarm clock; 5 hangers; 2 of which were occupied with bath robes; and towels. There's also a very modest snack bar (basically snacks inside a drawer) that you could grab for a price.The bathrooms were clean and come with a heater. Music plays softly through the speakers in the bathroom too. We stayed across the hall from the bathrooms so that was quite convenient for us.The kitchen/lounge area has an HD TV; serves Teaosophy tea and coffee; has a vending machine with very interesting items in there (i.e. Korean Pocky; popcorn; a deck of cards; caffine gum; hangover drink mix; and the standard potato chip fare; just to name a few); a drink machine next to it that has Aranciata (but we have NO idea how the vending itself works! There are no coin slots or buttons ...); and of course ice. Continental breakfast was great--includes milk; soy milk; OJ; granola; toast; and fruit. Light; healthy but quality selection.The staff was very friendly and helpful; we'd asked so much of them (i.e. storing the salmon we'd bought in their fridge; holding our luggage while we went sightseeing on the last day; calling us a cab late at night ... and more!) and they were very willing to accommodate accordingly. Overall; our stay was pleasant. The only complaint I could muster up was that the room was stuffy when the AC wasn't turned on; but that's quite minor. Yes; the mattress isn't memory foam or soft for that matter; and yes the blankets are coarse and Army surplus blankets; but quite honestly; for a place considered a 2 star hotel and for a 99 dollar a night stay; I wasn't expecting down comforters and memory foam mattresses (and am glad they don't have it as I am allergic to down); and I don't think anyone else should either. I'd choose this over the shabby; impersonal one star motels any day. We definitely would consider this hotel the next time we visit.
100509,JandNSF,07/23/2007,The Ace: Not Just for the Young We have just returned from rainy Seattle; staying at the Ace Hotel in the Belltown area of the city. My husband and I were among the oldest guests of the hotel; by several years; but we never felt uncomfortable or unwelcome. Justin was so helpful when I called BEFORE our stay; recommending Dollar rental cars as they not only give discounts to Ace guests but also waive the fee for returning the car to the airport instead of the pickup site. (Both John and Jessica at Dollar were extremely nice too!).This arrangement allowed us to travel down to family in Gig Harbor and then use the car to return to the airport the next day. Justin also informed us that we would most likely have to change rooms on the last night of our 3 night stay; due to a snafu with our hotel.com reservation. Once at the Ace; we were warmly welcomed by Jibriil who showed us our room on the lower level. I was a bit surprised as Hotels.com had guaranteed a king size bed and we had a double. I asked Jabriil about the mixup (never having booked through hotels.com before) and he explained that there must have been an overlap in the booking. The room and bed were comfortable and a decent size with a large clean bathroom. I'm not that high maintenance; but do like to read at night; but there was no reading lamp in the room; just overhead recessed lighting. Jabriil came to my rescue with a small reading lamp and extra pillows. All were clean-pillows obviously sprayed with lysol between uses-but no biggie. The only thing missing in that room was a place to hang clothes and a couple more hangers. On the last night we did indeed have to move to a smaller room. Same size bed; smaller bathroom-a bit noisier as it was next to the stairwell. Still; we were quite comfortable and slept well. So the plusses: Justin and Jibriil-definitely they are the nicest guys; unpretentious ; friendly; helpful. The location in Belltown is in the heart of all the under 30 hipness; but we over 30's ; un-inked; non-smokers did not feel too out of place! The minuses: booking through hotels.com (I'm not sure the price of the rooms through them were the same as if we had booked directly through the hotel) and having to switch rooms. We would stay here again; but next time book directly through the hotel and request the rooms with larger beds. Still; it truly is the people who make the difference. Kudos to the staff at the Ace!
100509,bunnywhizz,07/17/2007,Ace hotel was brilliant! bedroom....excuse the mess!
100509,radiohead5,07/10/2007,Great Hotel The Ace is a very cool; centrally located hotel with an awesome staff. My wife and I stayed here in late June and early July and were definitely impressed. First; the location is awesome. It is located in the heart of Belltown; near great music clubs; Pike Place; downtown; and Capitol Hill. You couldn't ask for a better location; especially for those of us who like to walk and use public transportation. Note: the bus is free in the downtown area; only a couple blocks away. Also; the staff is great and provide a real local aspect to it all. We regularly asked questions on bus routes; good music venues; recommendations for local eateries; etc. We always got a very friendly response with good tips. The rooms are very clean; as are the bathrooms. All of this for less than a $100 bucks a night is a bargain. I definitely recommend the Ace for travelers who like a unique; cheap urban hotel with cool staff and design.
100509,Dylanzmom,07/05/2007,Good Value and Location I contacted the property directly for my reservation. Staff was pleasant and helpful; our room was small but clean and quiet. Yes; there were condoms in the room; a candle; and a Kama Sutra book but we didn't mind. Bed was comfortable and there was a sink area as well as a desk. Free wireless was available which was great! A member of my family also has asthma but suffered no effects of mold while staying here (didn't see any in our room either). We opted for the shared bathroom and they were always clean and available. There was heat lamp in the bathroom which was nice when drying off and soft jazz music playing in the bathroom which I found nice. My family and I stayed here (2 of us w/a 4 yr old) and the hotel was a perfect base for sightseeing-in Belltown; blocks from Pike Market; the Waterfront and the Space Needle. Don't stay here if you don't like walking! Also; if you are taking the Victoria Clipper; Pier 69 is a short walk down the hill which was convenient. One downside was there is no stairs at the entry and they are a little steep if you have luggage. The person at the front desk hurried down right away to help us up with luggage. The self-serve light breakfast in the morning was good: juice; yogurt; granola; toast; coffee or tea which was served in lounge area downstairs where you could also watch a shared t.v. We loved our stay here and would stay again..
100509,Jessi9260,07/04/2007,Not bad Overall I think the hotel is nice. It was ok for me as a single traveler. I did not care for the minimalist decor; lack of air conditioning; and lack of window screen. The website does not specifiy that there is only a/c in the rooms with bathrooms; so that is misleading. But I had a travel fan and kept the window open and it was fine. They turned off the hall light at 10pm; but this may be a bit late for east coast travelers like me. It is bright in the room until the hall light is turned off; but I'm sure they would turn it of earlier if asked. Good things-- The staff is super friendly and helpful. They carried my luggage up the stairs and back down again when I left. The beakfast is great and the setup is nice. The breakfast room has milk; orange juice; toast and jam; yogurt; granola and fruit. There are also trays so you can take it back to your room and a flat screen tv to watch. The bed and pillows were very comftorable and I really liked the bathrooms and the mint shampoo/conditioner. If I was traveling alone I would consider the Ace again. If they added some color to the decor it would be nicer I think.
100509,Emkayes,06/14/2007,Yuck. When we arrived; we climbed the flight of stairs with 100 plus lbs of luggage. We got to the top; checked in and were placed in the room at the very end of the hall. The walkways are lined with brown outdoor style carpet. We arrived in our room and even though the hotel is smoke-free; I began wheezing from the mold. The outer rooms are exposed brick and apparently ours was allowing moisture into the room. We checked the bathroom and it also had black mold growing in the 1x1 tiles. I went to the front desk and asked the gentleman if there was some way to check on a refund due to health concerns regarding my asthma and my inability to stay in the room. He said I had to check with Hotels.com since I prepaid and booked through them. Fair enough. He was helpful in saying that he would make a note in his computer system for verification of reasons we couldnt stay; not sure if this actually occured but we will see. Staff seemed pleasant but not very proactive in resolving problems. He didnt offer to have us check another room or to investigate our concerns with the original room.
100509,Wellstraveller,05/03/2007,Very hip and friendly place I stayed in a room with two queen beds and private bathrooms. The room was very large and bright with great decor; all white paint and then grey army blankets covering the white beds; looked very cool; and a long mirror along one wall; and window seats covered with white leather. Free wireless internet and a CD player. Very large bathroom; kept clean. Laundry and self service breakfast with toast and cereal and coffee and fruit. Very friendly and helpful staff; who gave us good restaurant and museum recommendations; and carried our bags down for us. A really cool place to stay in the hippest part of Seattle.
100509,rachelchris,02/25/2007,Amazing stay at the Ace! More photos
100509,Joau,02/21/2007,Interesting comfortable base in Seattle Really enjoyed my time here. Interesting decor with unique touches everywhere. Was super clean and tidy; bathrooms (although shared) were spacious; very clean and always available. The breakfast was more than adequate; fresh and simple and quite healthy; which is a nice change from the usual cardiac inducing breakfast fare served at most hotels. Would definitely stay again.
100509,seattlemunich,01/14/2007,Great hotel for a non-traditional stay and true feel of Seattle! I actually stayed at the Ace 2 new years eve's ago; and live in Seattle. I've popped in on occasion to make sure they're still the same; as I always route friends and people visiting Seattle to the Ace.It's downtown; on a busy street (1st ave) and rooms on the interior have no view.But the rooms are funky modern; and if you get a room with 'shared bath'; then they give you bath robes and it's just fun! You have to be OK with shared baths and a little noise (ask for a room facing the side street or back of the hotel).Otherwise; you are in the best neighborhood of seattle- accessible to seattle center; tons of great bars and restaurants (for casual try belltown pizza and cyclops- they'll surprise you with great food and very stiff drinks!; for a nicer meal out try Zoe; and for breakfast you MUST walk across the street to Macrina bakery for a morning glory or rocket muffin- all food places are within 5 blocks of the Ace Hotel); fish market/pike place; the waterfront; downtown shopping; etc. You are also only a couple blocks from the 'free ride zone' on the buses to get you anywhere you want to go downtown.If you want standard; this is not your place. If you want to experience seattle; and are willing to roll with the punches and want a little more adventure; Ace Hotel will fit you perfectly. And you cant beat the price for downtown seattle!!
100509,thisandthat3,09/19/2006,I just read some terrible comments and was really shocked. I really stayed here about 8 months ago; but when I noticed all the horrible comments I just had to make my own. The concensus seems that if you're over 40 you most likely won't like this place. It's a different type of hotel; complete with condoms and kama sutra books. So anyone that's very religious might not find this too humorous; while others will think it's hilarious (as did I). Even the art on the walls weren't your typical boring hotel feel. I actually took pictures of this room because I loved it so much. Plus; the most fantastic part about my stay here (besides the great shampoo/conditioner and how the bathroom was designed in general) was the free breakfast! It wasn't your standard old banana with some concentrated OJ. It was make your own parfait; with fresh OJ and even Soy Milk. This is definitely for a certain type of crowd. And people that want something more luxurious shouldn't stay here. People that appreciate a cleaner more modern style should. Plus; it's located in Belltown; which is in walkable distance to Pike Place Market (where they throw the fish) and the Space Needle. Side note: They bought their cool Swiss blankets at the Army Navy Surplus store; which is right down the block from the hotel. Another side note: Macrina Bakery is considered one of the best breakfast/pastry places to eat in Seattle; which is right across the street from the hotel. Hope this steers people in the right direction.
100509,nycwestvillage,06/15/2006,Ace hotel. More like a 7 of clubs. Currently staying at the Ace Hotel on business; since other hotels downtown are booked. The hotel is decent; but more like a 2 star based on my experiences. Overall my experience has been just ok. The room is a deluxe room according to the hotel; which isn't very deluxe-it just means I get to avoid sharing a bathroom. So here's my summary:Pros:Location-Plenty of bars and restaurants to choose from. Convinience store across the street. And an easy walk to downtown about 10 minutes. For those who don't want to walk; there's a bus stop right outside the hotel with frequent service. If you walk a block or two further closer to downtown; you'll be within the free ride zone to save yourself a 1.25/1.50 at rush hour.Wireless Intenet includedThe hotel is clean.Small continental breakfast included featuring toast; granola cereal and juice included in price.Cons:No elevator at the entry; so you have to climb a decent flight of stairs to the reception area. Not a big deal for the young; but could be a hassle if you've got heavy luggage.Receptionists seem friendly enough; but you can tell this is part-time work for them; and they don't seem to be all that interested in the comings and goings of people. I've walked past them numerous times at all hours of the night without so much as a look up to see who is coming into the hotel; or to give a simple greeting.Rooms are small; just enough for a bed; and a tiny desk and chair. And I'm in the deluxe. Decor is trying to be boutique-y; but to me it just looks like a sanatorium. Walls in the hallways and rooms are all white. There is no closet or drawers to speak of; so your luggage and clothes are on the floor in an already small room. You do have metal hangars hanging from a coat hanger on the wall which you can hear clanking at night and in the morning from the adjacent room. Bathroom is ok size; but looks cheap; with only a stand-up shower and toilet with open u-faced seating like in an airport or store; which isn't a big deal except that the towel holder is placed right above it; and to get a folded; stacked; and jammed in there towel out; it's easy to pull out the rest of them which fall into the toilet--not real smart thinking Ace. Naked lightbulb serves as the lighting for the room; which adds to the hostel/sanitorium/potential flophouse hotel effect. And the clincher is tv on a wall arm extending from the ceiling. There's nothing like a tv attached to the wall/ceiling to give you that motel feeling.Also; you have to leave a service room tag on your door when you leave; or they will not do housekeeping. They try and sell it as leaving you alone; but I think it's more about saving money.Summation: For location; and due to the few options available in this price range; this hotel is a decent option. But to call it a boutique hotel experience and charge a discounted corporate rate of 160 a night for a plain room that measures 15X15 in Seattle? That's definitely not aces.
100509,MattBLondonEngland,05/19/2006,Great place to stay in Seattle Great hotel. The rooms are really fun - not huge but certainly different and comfortable. We stayed in a room with a shared bathroom but we never had to queue for one of them; even in the mornings - in fact; we could take our pick and they are palatious and clean. Don't worry about the noise either - our room was literally right over the Cyclops bar and if you have the window open it's noisy but as soon as you shut the window it's pretty quiet. Great location too - right in Belltown so loads of bars and restaurants nearby; 10 mins walk from the Space Needle and in the other direction; 10 minutes walk from downtown. Great value place to stay in Seattle; maybe not a place for the over 40s though.
100509,ATripAdvisorMember,03/16/2006,An Ace Stay We chose Ace Hotel from a directory found at a deserted stand at the airport because it appeared to be close to the Clipper terminal. It is! Had to give credit card details over the phone when making reservation/enquiry so was committed. Somewhat apprehensive on entering building and again on entering room. We are the parents another reviewer alluded to and were amused by some of the items supplied along with tea and coffee.However;the reception;the room- we were kindly upgraded; I think; in deference to our age;the breakfasts;the cleanliness; the friendliness of staff; the location and convenience all contributed to a great couple of days despite the rain.Ace has no control over the weather. Yes we would stay again- the Clipper service on 14th Jan- that's another story!
100509,famoussd,02/20/2006,Ace Hotel - Great Location!! Front of Ace Hotel
100509,punky21,01/01/2006,Perfect place to stay in Seattle! free continental breakfast
100509,Airbourne,10/10/2005,Have an open mind? You'll enjoy the Ace Hotel I was originally attracted to the Ace by the price (of course). I'll also admit the hype surrounding the Ace Hotel made me curious. I found both positive and negative hype across the internet; and booked the Ace with an open mind. I was pleasantly surprised by the quality of the rooms and staff and overall value.If you've stayed at pensions in Europe and liked them; you'll be at home at the Ace. When I arrived I asked to upgrade from my single to a room with a washroom attached; imagining the worst about the Ace's communal washrooms. I needn't have worried. The ratio between rooms and washrooms is small. The washrooms are clean with a focus on white-tiled functionality.The room itself was small but I didn't feel I needed more. In relatively tiny area the Ace manages to fit in a comfortable bed; retro TV; desk and a stainless steel sink; all in an undeniably cool style. More than enough without feeling cramped.The staff was polite and interested; and offered well considered suggestions for food and entertainment. With perks like free Wi-Fi (a bit slow); free breakfast and parking; the Ace is a deal.That being said; if you are at all finicky about the hotels you stay at; the Ace may not be for you. Upon first entering the Ace you are overwhelmed by stairs reaching out of sight; note there is no elevator for your heavy luggage. The Ace sits above the Cyclops bar; a hangout for Gen Y hipsters. The music; chatter and cigarette smoke will filter up to your room. But that's all part of the vibrant area of Belltown that the Ace is in.Stay away if you're very particular about your room for the night. Stay at the Ace if you want value; location and style.
100509,ATripAdvisorMember,09/29/2005,God Bless The Ace interesting; unique; not your parents holiday inn. don't come here if you think good hotel = HBO and a Magic Fingers bed.
100509,Sisero,07/12/2005,Not as bad as some make it out to be After making my reservation; I hesistated a little because there were lots of very opposite reviews for this hotel. A lot hated it. A lot really liked it.I have to say this is a nice hotel. It is very clean; the shared showers are clean; spacious; and even equipped with stereo speakers. The staff were laid-back; helpful; and prompt.We had a double room; with no shower; and I have to say the only complaints I had were the noise from the street (Belltown is a very busy place - apparently lots of firetrucks); and a too-firm bed (sore back). Otherwise; I liked all the little extras - the bathrobes; decor; nice TV. The location is ideal; we paid for parking nearby; and hopped on the bus or walked everywhere we went.This is not a hotel for the picky; elderly or those who like to be pampered. I admit; it is sort of like a hostel; you get the basics. We paid far less than any other decent hotel in Seattle; so I feel like I got what I paid for.Overall; it wasn't bad at all.
100509,kriegerkaiser,06/05/2005,Above attractive staff; cute rooms; nice locale... Was a bit sketchy about reserving a room here when I viewed the reviews of the Ace here on the website - but I did it anyway. I am glad I did.When Iarrived; the very handsome; very approachable and did I say handsome (?) Doug checked me into the hotel. He recommended places to eat; how to get around and where to find parking. He then offered to send beer to my room with ice. Not necessary at all. And wow; he was very handsome... My room was 117 - one of the rooms on it's website. Yes; the mattress was firm (I believe it was actually a futon mattress) laid upon a block set above the floor. The room was clean; complete with Kama Sutra and condoms... Only downfall was the television was broken but when the staff was notified; a brand new one was installed in the room.The shared bathrooms were always clean; secure; and I felt comfortable using them at any hour of the night. The housekeeping staff; although not always easy to understand *primary language was Spanish; I believe* always had a smile on their faces and were cheery in the morning downstairs in the breakfast area. (A continental breakfast is included... just loved watching my fellow hotel mates wobble down the stairs hungover.)I will definitely stay here again when I come to Seattle... hope Doug is there. ;)
100509,ATripAdvisorMember,03/18/2005,Stay clear! We made an internet reservation for a Friday; then rang an hour later to add Thursday to the booking. On Thursday; we rang to let them know we'd be arriving late; they said no problem. We arrive at 10.30pm to hear: Oh; we don't have your booking for tonight. We don't have a room for you. Total apathy; not concerned at all. Says a few sorrys; looks at the reservation book; more sorrys; more apathy. Finally says; There's a BB next door then calls someone in authority; hangs up and says sorry several more times. Incompetence all around from management to employees. Completely soured our trip. STAY AWAY!
100509,ATripAdvisorMember,03/14/2005,Expect the worst A change of plans had us cancel our stay at the Ace Hotel. When we called to cancel - a week before our cancelled trip; we got a cancellation number. A month later; $240.57 (Canadian) had been charged on our credit card but we have since trashed the cancellation record. Given; we should have kept the number but the manager had been unhelpful; unsympathetic and snobby! Shame on them for being in the service industry. For $240.57; they have lost not only my business; but also of my colleagues and friends.
100509,thelaughingdog,03/01/2005,Bad Service Bad Room Bad Kharma Generally i'm not a picky traveller; and i've stayed at the ace several times in the past 2 yrs but the this last visit will be the last. The Ace is a great concept; hipper than thou warholian installation a la auberge. Knowing that some rooms are better than others I reserved well in advance and requested one of the deluxe rooms in the back. When i arrived they'd given the room to someone else offering the excuse; well; the previous guest decided to stay an extra day; and the front desk person was very rude and put out by the whole exchange. The room i ended up with was small dark and very noisy. It was impossible to sleep or enjoy staying in the room as you could hear everthing from the adjacent rooms. Nothing like listening to Cops blasting from the room next door at 1AM; or hearing your neighbors snoring; coughing; flushing their toilet; and wondering how much they could hear as well. Unless you're twenty something and planning on partying all night and coming home and passing out aka leading the psuedo rock star life style i suggest stearing clear. There are plenty of other places in the area to stay.
100509,ATripAdvisorMember,10/05/2004,Womb-like Our room was in the center of the hotel and was architecturally interesting (our headboard was a floor-to- ceiling plate glass shower wall) we had a patio; but no window. It was quiet quiet quiet. We could sleep late and take a nap in the afternoon. We were close to bumbershoot; a good but slow cafe for breakfast; good coffee across the street. Nice - relaxing - recommended.
100509,ATripAdvisorMember,09/23/2004,Single rooms are like hospital rooms The single rooms in this hotel are so sparse (which is intentional; I know) and ugly that it seemed like we were trapped in a hospital - all white walls; sink basin in room; small rectangle shape.The beds are hard as rocks; the blankets are rough; and it's really noisy.This is the most overrated hotel I've ever stayed at; and I'm a fan of 'modern' stype hotels.
100509,ATripAdvisorMember,09/06/2004,Pleasant surprise Two old ladies; returning from an Alaskan cruise; drove up to the Ace Hotel in a cab. After having wrestled with eight pieces of luggage for several days; they were dumbfounded to see that the hotel is a walkup.No problemo. A couple fellas got the luggage both in and out of the hotel in fine form. The only thing the ladies had to do with their pieces of luggage was sit on them in order to zip them back up.Soooooo......staff was helpful in every regard; rooms were clean and interesting. Thoughtful of the maid to leave the ladies a package of MMs instead of the Kama Sutra book and a condom.
100509,ATripAdvisorMember,05/05/2004,Mucho $$ for a whole lotta nada ... My first stay at the ace was good: hip sublime minimal ... unfortunately it's been downhill from there. My second and third visits proved to be frustrating; irritating and uncomfortable. The rooms have been small; dark; with hollow sheet rock walls seperating the rooms. You can hear everything .... EVERYTHING. The neighbors on one side left their tv on all night (it's probably still on); the ones on the other side came home around 2AM had loud sex and then spent the rest of the morning puking in the bathroom (another reason not to opt for a shared bath). There is no service except for there front desk where you'll find a terse urban hipster with multiple peircings reading a magazine and chatting on her cell phone who makes it known that you are a bother. The place has great possibities; unfortunately they are not realized. After 3 visits I give up.
100509,ATripAdvisorMember,03/31/2004,Liked the Ace A Lot I stayed at The Ace for 5 days this March and really liked it. It was clean; very accessible to nearby restaurants (some pricey ones though so be aware); and had a nice staff. They were helpful in suggestions on where to eat and one nice woman helped my boyfriend and I down the stairs with our luggage which wasn't necessary but very nice of her. I really liked the decor of the room too. It was simple but perfect if you're used to non-fussy places. The shared bathrooms were clean and the maids cleaned the room up nicely every day. I didn't encounter any noise problems but that is because when I booked the room; I specifically asked for a quieter side that did not face the noisey street. It was quiet and pleasant and I'm a light sleeper. The Cyclops downstairs had good food and a fun atmostsphere. One drawback I would say is that it's hard to find an inexpensive place to get something to eat in the neighborhood. Also; going alone to the bathroom at night seemed a bit sketchy because the halls were very dimly lit to look cooler; I guess but I was a little paranoid of going to the shared bathrooms without my boyfriend in the middle of the night. Other than that; I would definitely recommend the place to anyone who wants a fun; no-frills place to stay that's convenient to everything.
100509,ATripAdvisorMember,03/17/2004,Ick we were totally disappointed. loved the concept of the hotel; but the reality was very disappointing. room was dirty: various stains on the walls; unclean and uncomfortable bedding; broken; dirty furniture; bedside table ripped out of the wall and dangling; stains on the carpeting; stuffy and airless; on the up side; the shared bathrooms were clean; the location is good; the staff was nice; although not overly knowlegeable about the area/where to find secured parking.
100509,ATripAdvisorMember,01/20/2004,Hello? I'm trying to check-in! My friend booked this hotel so that we wouldn't have to drive or take a taxi for a weekend in Seattle. I loved the look of the hotel. We got a deluxe room with a private bath. The only downfall of the hotel is its staff. My poor friend spent about 20 minutes drive around looking for parking while another friend tried to get the front desk clerk to tell her where we could park but he was too busy on a personal call to talk to her. We finally did find parking on our own. He seemed sort of blas茅 about the entire thing. Well; besides the staff; I loved the hotel and we had a great weekend. It truly is a fun and eclectic place to stay.
100509,ATripAdvisorMember,11/24/2003,Cold; noisy; non-functional showReview(1497515; 'full');
100509,ATripAdvisorMember,10/28/2003,Glorified Motel showReview(1424617; 'full');
100509,sgorin79,10/09/2003,Good Clean Fun showReview(1383524; 'full');
100509,ATripAdvisorMember,09/24/2003,Clean and simple! showReview(1364133; 'full');
100509,ATripAdvisorMember,09/21/2003,Location; Location; Location!! showReview(1346435; 'full');
100509,ATripAdvisorMember,09/07/2003,No way; no stay... showReview(1275953; 'full');
100509,ATripAdvisorMember,08/23/2003,The flophouse was a flop showReview(1258001; 'full');
100509,ATripAdvisorMember,02/03/2003,Over 30? Skip it. showReview(852082; 'full');
100509,ATripAdvisorMember,01/20/2003,Almost but not quite showReview(838817; 'full');
100509,lass,05/30/2002,This hotel Rules! showReview(593325; 'full');
100509,lass,11/20/2007,Styl茅; sympa; pas cher showReview(11316167; 'full');
100509,lass,09/05/2006,tr猫s d茅莽u compte tenu du prix showReview(11351915; 'full');
100527,crsvan,01/06/2009,Yike - Is parking and taxes that much? This hotel now charges $30 for parking and the city charges a $4.95 valet parking tax.This will deter me from staying at this hotel in the future.
100527,wonder17,12/28/2008,Wonderful experience Stayed at this hotel during the worst snow in Seattle in 35 years. In spite of the problems they were facing; the staff were; without exception; warm and friendly; and the service at the front desk; restaurant (terrific food) and the bar was wonderful. I would recommend this hotel to anyone! If you have to be snowed in in Seattle; this is the place to be stuck!!!
100527,artygal,12/26/2008,Not so good this time... Stayed here in Jan. 2008; had a big room (2 queen beds); no view (freeway side); but great morning light with a huge window made up for my other complaints; weak; drippy shower and water stains above the bed.Staff was friendly; valet guys quick; think I even got free parking by some kind of mistake.But; this August trip was terrible. Small tiny room; single queen; pitiful view of back alley; elevators broken (had to take stairs in the am).What I find really disappointing is that as a former guest; one would think they would do right by me coming back.I'm going to try the Hyatt next.
100527,henuljlse,12/03/2008,Comfortable Crowne Plaza This was one of several conference hotels. It was quite comfortable; the beds were comfortable; the shower worked well; the room was clean; we had a good view from our room of the Space Needle and the location is good. We were able to walk easily to Pike's Market with a straight shot to the Pier. I knew there would be a lot of walking; but that is Seattle. The staff were cordial and helpful when we needed assistance. We did not have a car; so no issue there. The elevator was not a problem as far as wait time for us. I did happen to jump on the staff/service elevator once which embarrassed my daughter no end; but the staff just laughed it off. It was October so the air conditioner was not an issue either. No noise issues for us and we even had a connecting room with the extra door. Overall; a very comfortable stay and I would stay here again.
100527,jean8239,10/23/2008,Great service; but property has a few issues First of all; I had absolutely no problems with the service here. The front desk personnel; bar and restaurant staff; the valet/bell staff; and various employees I encountered in common areas were all extremely friendly and helpful. This was actually some of the best service I have encountered.The location was terrific. You can walk to Pike's Market; downtown shopping and restaurants; and to the monorail if you want to go to the space needle.I thought the food was terrific. I had breakfast there once; lunch twice and appetizers in the bar twice. The breakfast was a bit overpriced; but the lunch was worth it and the happy hour appetizers were a steal.The mixed drinks were just okay- I would stick with beer or wine. And I think the happy hour drinks were not that great of a deal.The city view from the room was spectacular- especially at night.There were negatives; though; which definately counter balanced all that great customer service. First of all; the rooms are worn and outdated. The furniture is nicked up; the wall paper was peeling; the carpet seams were lifting- and this was in a executive suite.The elevators were loud- I actually appreciated the loud heater because it drowned out the noise from the elevators and hallway (you could hear every conversation through the walls and doors).There were not enough working lightbulbs for the lamps. The lamp shades were askew so I don't know how housekeeping missed that.The elevators were extremely slow. More than once I waited almost ten minutes to get down to the lobby. I was there on business; so I had a schedule to adhere to and the elevators really were a problems for me.If you want good service and a great location; and don't necessarily need a newer; well maintained room; this is a great place. For the overall cost though; I don't think this property was up to par.
100527,Holidaytravelfan,10/20/2008,Solid hotel I stayed at the hotel with friends last weekend and we had a great stay. We got a free upgrade and rooms on the 29th floor with amazings views onto the city; space needle and the ocean. The rooms were very spacious; with a large flat screen TV. They should offer a few more channels though. Beds were comfortable; bathroom and its amenities basic. Would have expected better from a 4* hotel. As a Priority Club member we got a sleep well package in the room upon c/in with ear plugs; lavender spray and a relaxation CD. Nice touch. We also received complimentray appetizer coupons for the bar which we used the first evening. Food and drinks were ok; the waitress rather unfriendly and the live music/ Jazz singer was horrible. Not worth paying her any money for that so called singing. Parking is available through valet only and costs $30.00 a day. Not cheap but standard for a downtown location. The hotel is conveniently located; close to businesses and shops. We walked almost everywhere and took public transportation once. We cannot confirm the trouble with the elevators that other reviews state; but it might have to do with the season. The hotel didn't seem very busy last weekend. Air conditioning in one of the rooms was noisy. Would definitely stay here again.
100527,notseasick,09/18/2008,warning!!!!!!!! My husband and I stayed here before our Alaskan cruise. We arrived didn't wait too long to check in. We were given our room waited forever for the elevator to the 17th floor. Opened the door and there was underware on the bed (unmade bed) hairbrush in bathroom and didn't look any further. Went got another room thank goodness the bellhop was with us this time to the 26th floor oh yeah had to wait again to go down and up need more elevators. Went to our new room and keys did not work bell hop took care of it. Then while waiting for him we attempted to turn on the tv and it didn't work so they sent a repair man. It did get fixed but stopped working. gave up. Check out was okay didn't complain because they already had our complaints and didn't do anything. (I work in a service industry and you should not have to complain to get things the way they should be if there is a problem you know and remedy it and check how things are going)Breakfast buffet in hotel is good.Well; this experience has soiled my image of crowne plazaWe usually do not stay in fancy hotels I guess we expected too much had much better rooms and service at Days Inn and Comfort inn.
100527,Yogicat,09/18/2008,No problems at the Crowne Plaza; Seattle; Washington; USA Our Travel Agent booked this Hotel as part of a Cruise and stay holiday. Before we left; we read with dismay the majority of the reviews on the Crowne Plaza Hotel Seattle. On arrival we were surprised to find that our room (on the 19th floor) was much better than average - large; well equipped and very clean with two Queen size beds. We thought that the decor was nice; a little Art Deco but we liked that. We also found that the lifts were no problem at all and we used them several times during our two night stay. All in all we were extremely satisfied with the Hotel. We have to agree with the comments about the noisy Air Conditioning units but although the weather was beautiful during our stay; we had no need to use it at night so it wasn't a problem to us.I have stayed in several Hotels worldwide both for business and pleasure and this is certainly one of the better ones I have stayed at.
100527,Sparky0922,09/07/2008,Another disapointing stay - and a free one at that! My husband and I stayed at the Crowne Plaza in August 2007 with some friends for a weekend get away. The room was nice and they were very accommodating putting us across the hall from each other. Unfortunately that was the only good part about our stay. Around midnight we had a very loud man outside our door trying to get in. From what we could hear of his conversation with his friend he had been told our room was actually his. He gave up and went away but came back about 1 hour later. Again; of course; he could not get in. We did not open the day for our own safety. About 1am we get a knock on the door. My husband checks and it is a hotel staff member so he opens the door. He then gets asked many times if he is a registered guest. Eventually the employee left. When we went to check out the next morning we mentioned it to the front desk manager and were surprised that her only response was an Oh. We are not ones to make a fuss and were actually quite shocked so we left it. We also mentioned the garbage smell blowing from the fan outside our room. Again we got an Oh. We left our luggage with the concierge and went out for the day. When we returned we found that the concierge had somehow managed to lose our luggage! They had us run to three separate spots with them to find our own bags. I complained on their corporate website and received a $50 coupon - oh wow! Eventually I got a call from the hotel and the general manager offered a free night stay. Much better. I went for my free night at the beginning of August. Unfortunately it wasn't any better. The front desk person was rude; the room was ok but was at the same end of the floor that has a garbage smell coming from the fan. The concierge is a mess and it took forever to get our car back when we wanted to leave. For $30 I would think I should have to wait 20 minutes. The only polite person I met that worked for the hotel was the man cleaning the rooms. He was very nice; they should give him a big raise. Obviously I will not stay at this hotel ever again. I would have hoped they would have tried better to win me over but they seem to have little care for their customers. For over $200 a night this is not worth it. We stayed at the Westin Seattle for less and it is far and above a better hotel.
100527,bridgerobe,09/06/2008,Forget It !!!! OK let's start:-the worst hotel I have been to since I am a member of tripadvisor and I review only half of the hotel I visit.-70's like room with stainy carpet.-Turn on your A/C and you listen to an airplane's engine start.-Most of 2 stars motels on a freeway have better bathrooms.-Wonderful view on a busy and noisy motorway.-Almost not existent lobby and very sad indeed.-The evelator issue is far from been solved; so plan 5 minutes each way to go to breakfast (just OK).-Told me I didn't have breakfast included because the system was down; so I had to show the copy of my reservation. System down also when I l left and got the bill by email.I am a member of Priority Club but I swear that I will be very happy to give up some points next time; I mean; it's plenty of hotels in downtown Seattle....
100527,BizCasFri,09/03/2008,Nice; but some issues This was my second stay at this location. Great view; nice room. As a Priority Club Member(Intercontinental Hotels' Loyalty program); I was given a nice little package upon arrival; which told me I could locate my complimentary drinks and snacks in the refrigerator in my room. You guessed it; no fridge; no snacks; no drinks. Not that big of a deal; just an irritating detail. Elevators are SLOW. Give yourself about ten minutes to get down to the lobby. Also; water pressure/hot water in my room was abysmal.Valet parking is mandatory; and costs $30.00/day. Ridiculous; but par for the course in Seattle. The good: nicely accoutremented room(save for the missing fridge); with a brand new; huge flatscreen; comfy beds/linens; and a giant window to look out over the city. Spectacular view. Internet service was fast when it worked; which was about 80% of the time. This will set you back $10.00/day. I recommend it; but cautiously. Seems like you should get just a little more bang for your buck at these prices.
100527,AsiaRoadWarrior,08/28/2008,I should have listened to the reviews The Good: Good Location. The rooms are pretty good and a decent size; beds comfortable and the place was clean. Generally friendly and helpful staff.The Bad: The Elevators are a real problem. We had more than 4 hours where the elevators were not working at all. People were standed on every floor. We had to take the stairs from the 31st floor. It was endless waiting the entire week. The club lounge is pathetically small and there was no where to sit for breakfast (so don't bother upgrading to the club floor). The room air conditioning keeps you awake (even with the supplied ear plugs).For the price it was a very average hotel.
100527,KLWOregon,08/12/2008,Wow! 5 star service - super clean Stayed at the Crowne Plaza for a conference. Check in/out was a breeze and the staff service throughout the stay was excellent. Clean; quiet rooms.The downside to this hotel is the restaurant; which serves typically overpriced hotel meals. There are a lot of restaurants nearby with better food for less $. If you need a quick fix and something cheap; there's a Subway sandwich shop just outside the front door of the hotel. Sure beats the cost of room service!
100527,mimioffour,08/09/2008,Our stay at the Crowne Plaza We had concerns about staying here after reading reviews concerning the elevators. We had absolutely no problems. We were there from a Thursday night through Sunday morning. It was clean and we enjoyed the spaciousness and views. Some fruits were in the lobby in the morning; but it seems for the price more of a continental breakfast should be made available. We did not rent a car--after reading on Trip Advisor; we discovered none was needed for Seattle. That way we avoided the parking fee. The concierge could have been more of a help to us with understanding the metro system--in fact; she was no help at all--just told us to look at the signs. We should have studied these routes more through the internet and Trip Advisor forums because we did lose time with this. A couple of friendly Seatllers were more helpful than the concierge. Overall; we had a pleasant stay here. Location was great for our purposes.
100527,markmywordz,08/08/2008,More upscale downtown Hotel that could use a little TLC You can see the mountains
100527,ingleberg,07/22/2008,Great rooms; but... My family had 3 rooms at the Crowne Plaza following an Alaskan cruise. The hotel has unusually large rooms with fantastic views; very comfortable beds; good air conditioning and great showers. However; I wouldn't recommend this hotel to anyone for the foreseeable future due to terrible elevator issues. This is a 34-story hotel with 4 elevators; 3 of which were working during our stay (we were told that they are in the process of replacing all elevators). This; along with the very small lobby; resulted in horrible crowding as guests wait 5 minutes or more for an elevator. To avoid missing a shuttle bus that we booked; we had to leave our rooms 30 minutes before departure time. All elevators going down were completely packed; so we had to ride the elevator up to the top (stopping on every floor); then back down (again stopping on every floor). That's 33 stops to leave the hotel -- and at every stop we'd see frustrated guests who couldn't fit. Many gave up and took the stairs all the way down.Avoid at all costs until the elevators are replaced.
100527,atheling,07/09/2008,Wonderful Time We booked a double room on the executive level; which costs a bit more but is well worth it. Our room was spacious; with a spectacular view of the city; Space Needle; and part of Elliott Bay. Our beds were comfortable and; as they hotel promised; our floor was quiet; except for the second night; when a bunch of drunks were in the executive lounge talking loudly after 11:00 p.m. We called the front desk; and they immediately addressed the issue and it was quiet after 15 minutes. Staff is courteous; friendly and attentive. That alone makes this place noteworthy; in my book; as I have had too many incidents with rude hotel staff in my lifetime. Staying on the executive level provided us with nice amenities such as quiet zones; complimentary evening hors d'oeuvres; bottled water; complimentary continental breakfast; a room safe; mini fridge; among others. The only reason why I did not give this an excellent rating was the elevator issue. They have four elevators; but only two were in operation; which made it very slow going! Fortunately whenever staff saw us waiting; they allowed us to use the faster service elevator they use themselves; which is another reason to laud the great staff at this hotel.Valet parking is $30.00 per night; which is standard for a downtown Seattle hotel. Parking is secured; which is better than at the Hilton. Our location was great; allowing us to walk everywhere and experience the bustle of downtown Seattle; yet when we returned to our room; it was like a peaceful; private oasis. I highly recommend this hotel to anyone; and will certainly stay again when I want to spend the night in downtown Seattle.
100527,Callicles,07/02/2008,Not bad; not great Our family of four (2 adutls; 2 children) stayed at the Crowne Plaza at the end of June. Overall; the hotel was fine in all the basic categories: the rooms were fairly nice; comfortable beds; nice LCD TV; clean; and so on. The hotel has a good location. It's only about 10 minutes walking -- leisurely -- to the waterfront and you can walk to Qwest or Safeco field if you've got the time. Similarly; Seattle center isn't far and can be reached by mono rail about 5 blocks from the hotel. So; why the middling review you say? We booked on Hotwire; so we were paying less that $100 a night for the hotel. Any more and I would've been a little more disappointed. The biggest complaints I have are the incidental charges. Now; I know 'there are no free lunches' but I have not stayed in a hotel in years that didn't provide WiFi in the room rate (it was $9.95 for tv internet and; I think; the same for a regular lap top connection). The hotel's parking garage is valet parking and goes for $35 a day. I thought this was outrageous until I discovered how much parking costs everywhere in Seattle; but really the parking was nearly half as much as the room rate PER NIGHT. I read on another review too that elevators take a long; long time and this is true; but not the type of thing to upset me much. Rather; I don't like being 'nickel and dimed.'I'd say the hotel is acceptable; not as affordable as it looks; and I probably wouldn't stay again based on the combination of the two. I think a better value can be had for the cost and without the hassle of being charged for things you'd generally not expect to pay for.
100527,UncleBennyfromBC,07/01/2008,Musky smell The room smelled old and musky. It took me a while to get used to the smell. Luckily we stayed there only 1 night. We requested for a room on the quieter side of the building; so we were given a room on the 30th Floor; facing the south. We could still see the highway; but the noise was barely noticeable. Otherwise; the room was clean enough. Liked the roomy room and bathroom. Covenient location off the highway and access to D/T and Pike Place.
100527,linusmum,06/20/2008,Decent but nothing over which to fave I stayed at the Crowne Plaza during the SLA conference just this week. The hotel was nice enough and our room; at least; was quite big (we had two double beds). The elevators are horribly slow (as at least one previous review mentioned) and while we were there one of them was out of operation. This gets to be a pain in the butt after you've been out and about all day...standing and waiting for what seems like forever (and there's no way to tell where the dang elevators are; just a light for when they arrive).The Crowne Plaza is right next to the highway but we noticed no noise. It's also hard by the YWCA which has some interesting characters always hanging around. It's a clean place with very helpful staff (the bellmen were the best) although it is not in what I would consider the main happening part of downtown. Oh and also; it is an uphill walk from what seems like almost everywhere. It's not a bad uphill walk but again; at the end of the day it can be a bit tiring.I'd probably stay somewhere else my next time around but I think the Crowne Plaza is a safe bet for most travelers.
100527,KBrownKAT,06/07/2008,Dated Hotel - Needs Refresh and a Good Scrub Down I travel extensively and used to the ocassional bumps in the road when it comes to hotels. When I arrived at this hotel in mid-afternoon I was told there were no rooms available to match my reservation request (king bed). After extensive negotiations; a king room became available; albeit a handicapped room. The hotel was selected for a group meeting; and as we gathered for our meeting; conversations centered around the 'need to fix' elements of the hotel. So while it could be said this review is based upon a single individual's experience; our group of twenty confirmed their disappointment with the hotel. The list: - Low water pressure - plan an extra ten minutes for your shower. - Hair dryers were old and had little drying power. I gave up after twenty minutes (usually five minutes or less with a decent hair dryer) as it was raining in Seattle anyway. As an added bonus; when you turn on the hairdryer; the bathroom lights flicker. - There are FOUR elevators on the main floor; however the room floors only have access to TWO of the elevators. One elevator only worked stopping at each floor ASCENDING and didn't stop on DESCENDING The second elevator did stop at descending floors; yet was packed with people. After waiting 10 minutes for an elevator; I opted to get on the 'going up only' elevator; that stopped at every floor (32 of them) then quickly descended to the main floor. NOTE: the hotel staff did admit work was being done on the elevators; however two working elevators for a 32 story hotel is unacceptable. - Room carpet needed cleaning; and the dark walls and decor prompting turning on every light in the room to navigate. Hotel room colors are brown; dark orange; and medium yellow. - Lounge wait staff was very friendly; and service was good. - This hotel is right off the freeway and if you're traveling by taxi; it's easy to get out of the cab and enter the hotel. If you're renting a car and staying at the hotel; there is no space in front of the hotel to leave your car; check in and park. So plan to park your car in the garage and then take your bags with you to check in to the hotel. - If you're okay with horns honking; the freeway exit ramp is located at the hotel entrance; as well as a major left turn from a main street. Any congestion in front of the hotel will prompt usually polite Seattle drivers to honk once or twice to remind folks that the front area of the hotel is a live street lane. Summary: I will choose another hotel for my next trip.
100527,kikrox,05/23/2008,a room with a view If your room is on the right floor and you pay that little bit extra for the view; weather permitting; that view will be spectacular. The staff is courteous; the lounge is amusing; the d茅cor is elegant and the breakfast is yummy. We've stayed here twice and each visit is enjoyable.
100527,sac2299,05/13/2008,Decent hotel to stay in downtown Seattle The hotel has a great location surrounded by park; restaurants and shopping center. The hotel clerk was very friendly at the front desk. She even lets us do a late check out with my husband's crown membership even though we booked via priceline with a much lower price. We also got a room at one of the club member only floors; and the view is fantastic. We can see the puget sound and space needle. Of course the view will be much better if the weather is not so groomy; but again it's Seattle; one can't expect too much from this rainy city. :)
100527,kimo767,04/25/2008,Crowne Plaza; beautiful; clean; highrise next to very busy freeway The Crowne Plaza Seattle is a beautiful; sleek highrise with very clean; bright modern rooms. I wish the rooms were furnished with a small refrigerator for guests refreshments and not charge for WI-FI as they do; (hint to the management).Although the building was built in 1980's right next to the very busy I-5 freeway (which was there first); I was disappointed to see that every room have older single pane windows. The freeway noise is dampened somewhat; but very audible to light sleepers or day sleepers. I could hear pre-school chldren playing in Freeway Park from a 24th floor room.The Crowne Plaza is beautiful; clean and modern; so if you can nab an affordable priceline type room rate; I say book it. But for more than $130/night; I recommend looking at other hotel options closer to Seattle's main downtown attractions; away from the freeway.
100527,alaskamel,04/06/2008,Good; Good; Good! I went to Seattle for a girl's weekend of shopping; eating and FUN. This hotel was included in the package with airfare from travelocity.Everything about this hotel was good. Good service; good location; good room. Ok; I take that back; the view from our room (2454) was EXCELLENT. The girlfriend who was sharing the room with me said that it was the nicest hotel she had stayed in when her parents weren't paying! She's a little cheap; though :)The hotel and rooms were quiet; clean and safe. They were big enough to fit me and my roomie and all of our shopping bags (and there were plenty) comfortably. The maid service was polite and never bothered us - even when we were sleeping in a little late.There were TONS of families with small children staying int his place and I couldn't quite figure out why (I didn't see anything particularly kid friendly) - unless they got a good deal like we did through a website.I love to walk so the location was excellent for me. If you don't like to or unable to walk a distance you may want to find a property a little closer to shopping and the Pike's market.There is NOT 24 hour room service so if you find you need to eat at 4am; I would recomend Milano's Pizza. They deliver. I can't comment on the hotel food. Never ate it.HINT: This is one of the 1st stops for the Bus shuttle service so it is a BARAGIN to pay $17 to take that service from the airport rather than a cab. Hope this helps. Sorry; no photos of this property.
100527,WeTravelWeLove,04/01/2008,Very Nice Hotel My husband and I stayed at the Crown Plaza during spring break. Upon arrival; we were told that we would be given a room with two beds; even though I had booked a king bed. The matter was resolved quickly. The staff was helpful and met our requests. The room was large; clean; quiet and had a great view. The location of the hotel is decent. Overall; it was great experience. I really have no complaints (though; as others have said; the elevators are a bit slow). I would stay there again!
100527,Johnsg0107,03/22/2008,Decent Hotel But Paper Thin Walls Stayed at the Crowne Plaza Seattle for 3 nights during the Easter Weekend. The hotel is located about 5 or 6 mins walk to the main shopping area. The room was clean and had a 37 inch flat screen tv; there is also a radio alarm clock with cd player.The only negative point is that I could hear everything that was going on in the room next door due to the paper thin walls and there was no fridge in the room to keep drinks cool.If you are flying in to Seattle try the Gray Line Downtown Airporter bus which drops off at the Crowne Plaza for only $17 return. It's alot cheaper than a cab.
100527,muchuckles,03/17/2008,Okay Experience This was a decent hotel but there are better ones in this price range. There was a cute bag of signature Crowne Plaza goodies on the bed when I walked in--scented pillow spray; an eye pillow; CD; etc. It was a nice touch and I actually used the eye pillow and spray. The elevators took absolutely FOREVER. One of them was broken; and the hotel was pretty full; so that was definately a factor; but I was on an upper floor and I am not exaggerating; it would take 5-7 minutes for the elevator to come almost every time. Overall; this is a nice property and had no real flaws. Great location!
100527,WarEagle2007,03/03/2008,Very Nice! View from my room on the 29th floor
100527,Hooten,02/26/2008,bad first impression Unfortunately I had a very negative first impression of this hotel because of the staff when I checked in. We stayed two nights and the rest of the visit was fine. I liked the bed except that the mattress pad was bunched up under the sheets and didn't go all the way to the foot of the bed. The best part of the stay was the free fitness room. The business center was also convenient.
100527,SuzyWM,02/20/2008,nice hotel; nice place Stayed 3 nights pre Alaskan cruise last year. Hotel was good; just as expected. Decent location. Excellent beds. Lovely room with view over the city. My only gripe is that Seattle had the most panhandlers we have EVER experienced anywhere. In the world. It was disconcerting at times as some were aggressive and pushy.However; Seattle was great. We especially enjoyed the Underground Tour and riding the Ducks!
100527,hgeurtsen,02/13/2008,Not worth the money The Seattle downtown Crowne Plaza hotel is a very typical average business hotel without amosphere. It is situated near the I90 / I5 and even on the 23rd floor where I was; you can hear the sound of the highway considerably. Rooms are large and clean; beds are OK. Breakfast is reasonable; but typical American style (fat and sweet). Bar and restaurant are quite expensive; but a rich choice of downtown bars and restaurants are within walking distance. If you arrive from the airport; bear in mind that you cannot checkin before 4 pm.
100527,tacomarick,01/03/2008,New Years eve at the Crowne Plaza LIVING AREA
100527,jcre,11/08/2007,Great stay Stayed at this property in August and November. As noted by others; long elevator waiting time was experienced in August but greatly improved in November. Hotel is located near highway and is on the Greyline Airporter stops. Very good location; walking distance to Pike Place; and downtown shopping malls.Found the staff to be pleasant during both stays. Rooms are adequate in size and beds extremely comfortable. Rooms XX65 are corner rooms which are very spacious and have nice views. Rooms XX51 are located near ice and vending machines and may be noisy. Room service is fast and tasty but expensive and not too many choices for dinner. Overall well worth the price for the $150 to $200 price range.
100527,degreemd,10/23/2007,Now this is a nice hotel!! I arrived late from a flight and was pleased to find a very beautiful crowne plaza hotel. $129 a night - Excellent value and an Excellent stay.There is Valet parking for $28 a night and I took that so I don't know if there is a parking ramp close to it or not.Check in was fast and very professional. The room was clean; soft King size bed; quiet; good food (room service); and updated or just very well taken care of. Check out had a few problems. I was double charged for Valet - Corrected. And I didn't like the front desk managers (Morning) attitude. He seemed busy doing nothing and let me stand there for awhile as he poked at the key board. I was going to complain; but that seems to never get a response any longer.Easy to get on the freeway.
100527,MichelleLim,10/11/2007,Seattle Crown Plaza not worth the money We got in late to the hotel (1230pm) and they gave away my reservation for a king sized bed though I had travel/business for four days booked at the hotel. The girl at the reception desk was asked if that was b/c we were late she blamed the day shift for giving away the room since 4pm. Then the first thing she said was There's nothing else I can do for you proceded by an offer for breakfast and to change our room in the morning. She was rude; could not make good eye contact and I had to ask for her manager's name. They didn't have a manager until the morning. The next few days people were much more helpful and pleasant to deal with. But I found the hotel accomodations itself so so. It seemed old and in need of a lot of renovations. For example; the wallpaper in the bathroom was peeling off. Once we got into our king bedroom; they gave us a corner room probably for our inconvenience. However; the furniture did not seem to fit the room. The TV was small and the dressers were small. We tried to use the safe in the room but it was broken. We immediately called the front desk and asked for help. Three days later we checked out and it was never addressed. One good thing about it though was the food. The breakfast buffet was healthy and very good. We had lunch there too (the manager was trying to make up for her poorly trained employee) and the clam chowder; salmon and spinach salad and crab cakes were really good.
100527,Rosieqtx,09/16/2007,Boring but pleasant - not really worth the money. We stayed here for a conference. Our view from the 18th floor was of a highway spaghetti bowl. The beds were excellent; the room was spacious. Elevators still stupidly slow; and it wouldn't have mattered if the hallways hadn't smelled terrible - like sour milk. Other folks told me this was true on their floors; too. Earlier in the week we'd stayed in a motel on Bainbridge Island for $80 a night. I'm not sure what the extra $150+ for the Crowne Plaza got us besides a downtown location and a little more floorspace.
100527,TravelingMan3,08/31/2007,Priority Award Floor? 32 I am a member of Hilton Honors and Priority Award (Intercontinental Chain). Although I use Hilton properties more; I chose not to pay over $250.00 a night for the Seattle Hilton.I was given a gold hotel room key at checkin for a room on the 32nd floor. Although the view was quite impressive; that is where the good experience ended. The 32nd floor is reserved for Priority Members and has a lounge for complimentary appetizers in the evening. My room was adjacent to the elevator as well as across from the lounge. After dinner I returned to my room around 9:30. Between 10- 12 Pm/Am the lounge is cleaned up by the hotel staff with vacuums going and the employees chattering and making incessant noise; as if they were cleaning up a commercial office building with no regard to guests (Priority Club; no less) on the floor. Management should take a clue and have the lounge cleaned up between 8-9- common sense.Finally; as other posters have indicated -- when you are right next to the elevator shaft; you will hear it. Also; I waited for 10 minutes for an elevator to arrive around 5:00 PM. Should have taken a clue when I saw the earplugs and sleep kit on my bed at check - in.
100527,NcyPeacock1,08/28/2007,Excelllent Hotel Had a wonderful experience at this hotel. The Baltimore Orioles were staying in the hotel at the same time and it was nice to see the fans outside the hotel after the games. The front desk was wonderful. I had a room on the 28th floor which I could see the water and it was great.
100527,jennie0824,08/27/2007,Great hotel The hotel was nice and our room was really comfortable and clean. The location was also pretty good...it was only a few blocks from Pike Place Market and the waterfront. I'd definitely stay here again if I'm in Seattle.
100527,TENNDAWG,08/25/2007,Everything you might expect from the Crowne Plaza Brand Although we had reserved a non-smoking king we were advised that none were available upon arrival. However; the hotel was willing to accomodate us by offering a corner n/s room with a queen size bed (handicapped room); which turned out to be a king sized bed. The staff was very professional; but; as far as recommendations were concered well; they had their moments. Suffice it to say however; that we were definetly steered in the right direction on restaurant suggestions. It is a few blocks walk from Pike Place Market; however; it is not inconvenient. So when you hear the term within walking distance - believe it. You are about 3-4 blocks from wonderful shopping and the monorail to the Space Needle. And; there are several wonderful places to eat around this area.Clean; quiet comfortable room and; although we would shop around for prices; we would definetly stay here again. I have always considered Crowne Plaza's a little bit of a cut above sometimes on par with some of the Hiltons and Sheratons I've stayed in. This one held up the Crowne Plaza reputation I have come to enjoy. Although we didn't eat at the hotel they do have a restaurant. We saw many families and tourist groups; as well as a business conference attendees in the lobby; so; I would recommend considering this hotel for business or pleasure travel. Our trip was both.
100527,GroundedKiwi,08/18/2007,Hmmm...not really good enough So I'm a Intercontinental Hotels Platinum card member; so I did get upgraded to a Club level suite. So the fact that I found the whole stay pretty average says a lot.The location is not great; the staff are more interested in themselves then helping guests (in one case advising me to take my 9 year old son to a 21+ only bowling / entetainment location. The club level free breakfast often was poorly staffed so that it all ran out if a few people came at the same time.I've stayed at many Crowne Plaza hotels and this one; a franchise; just is not up to it.
100527,LadyMo,08/14/2007,Great stay; but the MUST do something about the elevators! Agree with previous posts about this hotel's elevators. I stayed 4 nights 8/5 - 8/9. Checked into room early; was given a corner Club room on 34th floor with fabulous views of Elliott Bay; Space Needle; Lake Union. The bed was great. I think I slept better than I had in weeks! The morning Club Level continental breakfast and afternoon snacks were very good. I ordered room service twice; just pizza or sandwich and they arrived promptly. Pizza was actually pretty good! I was impressed with the desk personnel who called me by name each time they saw me. The only mishap I had was locking myself out of my room . . . in my gown when I was putting the room service tray out for housekeeping to pick up. Duh! I went down the hall and heard some people in one of the rooms and knocked. They let me use the phone to call the front desk. A security guard showed up in 3 - 4 minutes! He used the service elevator which apparently is never freed up for the public. The elevators were the only complaint I had during my stay there. We have more business in Seattle and I will definitely stay at Crowne Plaza again! Like the other poster; I will just plan to leave early to catch an elevator!
100527,RedSox604,08/11/2007,Pleasant Stay - but hotel needs to address the elevator issues Stayed at the Crowne Plaza Seattle for five nights at the beginning of August and had a pleasant stay.I had reserved a view room; and was able to check-in immediately upon arrival; about noon. Although I had not paid the higher rate for a club level room; because I am a Priority Club Gold level member; I was given access to the club lounge for continental breakfast and evening snacks. There was also access to a microwave for making popcorn at night.The view room was on a high floor (30) and overlooked the city and bay instead of the freeway. Worth the extra $$. It was a large room; with a desk/chair and an additional arm chair.The location was in downtown; close to shopping areas. BUT; everywhere to walk is downhill; which means it is a long uphill walk back. Pike's Market is definitely walking distance to get there - but I took a cab back up the hill. I was taking in Sox/Mariners games at Safeco field; and Safeco (and the adjacent Quest field) are about a 20-25 minute walk. The Concierge was not terribly helpful with directions or information on local buses --- just suggested we walk.The rooms were standard Crowne Plaza rooms: fluffy white linens; extra pillows; etc. I think in some other CPs I have stayed at the mattresses may have been pillowtop; but not this one. The mattress definitely could have been more comfortable. The rooms were very clean. Housekeeping serviced the room twice a day: in the morning they made up beds and replaced towels; later; they returned early evening and turned down the beds; closed the drapes; replaced any used towels and turned the radio on softly.I did not dine in the restaurant; but ordered room service twice. Both times I ordered just sandwiches; but they were good and arrived quickly and hot. Room service is available late - until about 1AM. The breakfast in the club lounge was more than adequate. There was a large selection of bagels; muffins; danish and scones; assorted cereals; assorted fruit and choices of coffee; tea and juices.The lobby was always extremely crowded during the day. There seems to be a convention of some sort going on; and they had taken over several function areas as well as the lobby.The biggest problem was the elevator service. The hotel was quite full due to this event. While there was a bank of 4 elevators visible; it appears that at least one was locked down for service use; and another may have been out of service. I never saw it operating. That left 2 slow elevators to service a full 34 floor hotel. One evening I returned around 11PM to literally find a line of folks across the lobby waiting for elevators. It took me 25 minutes to get up to my room. Even more annoying was that the hotel staff seemed unconcerned by this and did not open up the service elevator. At other times there were quite long waits; but 25 minutes was the worst.Overall; I liked this hotel. Next time I may look into staying somewhere a bit closer to the waterfront; but if the rate was better; I wouldn't hesitate to stay at the Crowne Plaza again. (I'd just need to remember to be patient when calling an elevator.)
100527,zman700,08/06/2007,It is a Holiday Inn!! 1st time to Seattle for a delayed anniversary trip so I wanted to stay at some nicer hotels but our room reminded us more of a Holiday Inn level hotel. It was a plain room with a few extra pillows. The bathroom had an ordinary corian sink in an ordinary bathroom. Our room was on a higher floor looking down on the freeway; which was very loud. There is a reason they give earplugs and a sleep CD. We asked to switch rooms and was told they were full and would probably stay that way through our stay which was only for 2 nights since we were staying in another hotel to be in a different area of town. After we put our luggage in our room; we decided to go get something to eat. We stopped at the Concierge and asked what was a good place to walk to and was rudely told to just walk around the area and we would find something. Not sure if he was the Concierge or a doorman just sitting at the desk but we expected some help. We decided that night to call our other hotel and see if we could come in a day earlier; which they happily said that we could. I had used club points for the Crowne rooms so maybe that is why the lousy experience but we opted to leave and go pay for a room in a luxury hotel; Hotel 1000.
100527,Merlinbreaker,07/31/2007,Excellent Hotel; Great Location Terriffic hotel well located in the heart of down Seattle; but a real pain to get to with the cities one way system. I can see the hotel but how the hell do I get to it!!Superb Club level room with emaculate white linen; large and spacious with great veiws of the city; Rennaisance hotel and the freeway. Room service was efficient and well presented (and tasted good). Only problem we had was the wife went down with serious food poisoning from one of the fast food joints in the mall. A major problem in Seattle I'm led to believe.Overall I couldn't fault the hotel in the Emerald City; from its clean and upmarket lobby to the efficient maid service; this hotel makes you feel at home. Would certainly stay here next time I visit the city.
100527,Wanderer065,07/27/2007,Friendly Staff We recently attended a family reunion at this hotel. We can only commend the hotel for its service; friendly staff and great food. Nothing seemed to be too much trouble for any member of staff to deal with.The only problem we had was a rather noisy maid on our floor but that was a minor irritation.I cannot recommend this hotel too highly.
100527,lsmlady,07/26/2007,pampered at the plaza I stayed at the Crowne Plaza for one night on business. I live only about 1 1/2 hours away; but because I had an early morning meeting and traffic can be quite congested; I needed to stay in town. The pluses: I booked on hotwire and was given a suite with a separate bedroom for a great price. The room was immaculate and came with two TVs. The bed was quite comfortable. The extras like the sleep kit (lavender spray; ear plugs and face eye mask) and clips to hold the drapes closed were a nice touch. The food at the restaurant was excellent; and fairly priced for Seattle. If my kids were with me; I probably would have selected somewhere less expensive because there are so many great restaurants in the area. I loved the workout room;-- had great equipment; two TVs and bottled water. The minuses: (1) the location is close to the freeway and comparatively noisy; (2) the location is not as central as most downtown hotels but this is not a big problem becauses buses are freqent and free in the downtown area; (3) even from the 14th floor the view was not very good; I mostly saw nearby roofs and the streets below. Parking: Parking was slightly more expensive here (28.00) per night; but parking is expensive everywhere in the downtown area. I paid $26.00 the next night at the Red Lion. And at the red lion guests can only park until 4:00 pm on the day of check out. I was able to park until 7:00 pm at the Plaza with no extra charge. I would have stayed the next night as well but booked at the Red Lion instead because the Plaza was full. See my review of the Red Lion for comparisons. Instead I stayed a below.
100527,longmil,07/14/2007,Pleasantly surprised Stayed at the Seattle Crowne Plaza on June 13 14. Upon checking in; I found the staff to be very friendly and helpful. I booked a club level room and was given a room on the 33rd floor with a nice view. The room was clean with white bedding. The curtain clip and sleep aid kit was a nice touch. Club level guests have access to the lounge which is located on the 32nd floor. From 7:00am to 9:00am; the lounge offers breakfast which includes pastries; muffins; bagels; cold cuts; cereal fresh fruit. Hot and cold beverages were also included. Between 5:00pm and 7:00pm; they offer dinner snacks/finger foods like pizza; spring rolls; samosa's. Bottled juices and can pop were also available. Alcoholic drinks were an extra charge. I believe the club level louge does not serve dinner snacks on the weekends.The hotel is centrally located within walking distance to Pike Market Place; the Waterfront; and Pacific Place (Sixth Ave. Pine). Parking was expensive at $30.00 per night. Overall; we had a great stay; and would certainly stay here again when visiting Seattle.
100527,eyhung,07/05/2007,Great location; spacious room; quiet Relatively good price and central location to major sites (Pike Market; library; symphony; downtown shopping; Pioneer Square; Safeco Field; etc.) We were in a corner room on the 20th floor and had a view of the freeway and downtown (not the best but still better than facing another building!) Our room was quiet; spacious and clean; and the 2 double beds were very comfortable. The room comes with a CD player; and free welcome kit with sleeping CD; eye mask; lavender spray and ear plugs. TV was old-fashioned 25 and we had cable; but some channels were fuzzy. We had the hotel's breakfast buffet twice and enjoyed it. At $14.95 per person it was not cheap; but that includes an omlette station and the food was tasty. (There weren't really any other cheap breakfast places close by.)Elevators were really slow! Lobby is smallish and it can get real crowded around check-in/out times. Small gift shop in lobby is open til 10 pm; really convenient for getting snacks; drinks; newspapers; toiletries; etc.
100527,rjfmkt,07/04/2007,Nice place Stayed here for a famiy wedding. After reading other reviews (and asking the concierge) decided not to pay for the internet service. Location was perfect. Close to Pike St Market; Belltown; the pier; and Pioneer Square. The staff was exceedingly helpful and pleasant. Rooms were clean and well appointed. A nice feature was the curtain clip that held the curtains together so we could avoid the morning sun and get some sleep.Restaurant/Bar had good food and was reasonably priced
100527,juliebug52,06/30/2007,First Stay Here and I liked it I had a good rate at this hotel and had a room on the 24th floor. Great view. The room was nice and clean and I liked the sleep aid; which includes a dvd; lavender spray for your pillows; eyemask and earplugs. I didn't notice any noise but I walked to a baseball game and maybe I was tired! The staff was helpful and very friendly. I stay in Seattle somewhat frequently for business and I would stay here again. Parking is always expensive in Seattle..welcome to the city!!!!!!!!!
100527,Love2Travel4Fun,06/29/2007,Clean and Courteous! I stayed at the CP on June 25-27; 2007 while on a business trip in Seattle. I called once I arrived at the airport to see if I could check in early and the front desk was very accommodating. They put me in non-smoking; king size room on the 7th floor per my request for a lower level floor. The room and bathroom were extremely clean and comfortable and I'm a germaphobe so I inspected the room pretty carefully (especially after some of the reviews below). The furniture had a few scratches but was no where near the descriptions in some of the reviews below. My room looked as though it had been updated within the last year or so b/c the carpet was in good condition; the bed was very comfortable; and the linens (including the bed spread) were very clean. The room had a tv; desk; coffee pot; sleep kit for relaxation; a lounge chair and king size bed with night stands on either side. It also had plenty of lighting which was good for business. The hotel restaurant had decent food . . . it was moderately priced. The bar had a cheaper menu with sandwhiches and soups if you preferred. They would also prepare your food so you could take it to your room. The hotel also had room service but I needed a temporary break from the room. The hotel also had a gift shop with lots of things that you may have forgotten. The business center was ridiculously expensive to use. The free fitness room looked good - decent amount of equipment. The hotel is only about 5 blocks from the Westlake Center shopping and the monorail to the Space Center. You can easily walk to it. Also; if you are in the touristy area of Seattle; you can take the buses for free between 6am-7pm. Grab a Seattle Map and look for the key to the free bus area. The walls are very thin but I feel that is to be expected and most of the guests respected the other guest's schedules. I would definitely return on business.
100527,Stacyrhou,06/24/2007,ok hotel; nothing special Enjoyed stay; got good price on Hotwire. Would not have paid the regular rate. Location is close to downtown shopping. Walkable distance to Pike Place Market. Parking is 30.00. Our view was not good. It was of the Hilton next door. Room was average. Very small beds.
100527,obrienjs,06/22/2007,Great for the price We stayed here for 2 nights in May for our sons birthday. Took in the M's vs. Yankees games both Saturday Sunday. The room was clean; looked like it had been recently updated. The beds were comfortable; only complaint is that the room had 2 double beds instead of 2 Queen beds. Double is a little small for 2 especially when you are used to a King; but we survived. The parking is crazy expensive for $28/night; so since we knew we would not need our car for the entire weekend; we parked at the convention center for $17 a night and walked to the hotel; which is only a few blocks.The elevators are very; very slow. My husband and son went to the breakfast buffet and said it was very expensive for what they got.For the price we paid $85.00/night; I would definately stay there again. For their published rack rate of over $200 a night; no way.We really enjoyed the location and were able to walk to all parts of the city. All in all we would stay again.
100527,GaryGnu21,06/22/2007,Good location and value for downtown I stayed here because I was in town for a conference at the convention center and it was a little less expensive than the other downtown hotels. I was able to book a club room for less than the rate of a regular room at some of the other hotels. It included a continental breakfast in the club lounge with pastries; cereal and fruit; as well as early-evening appetizers (charge for alcoholic beverages; though); and I got a room on a high floor with a great view of the city. They also gave a coupon for a free appetizer at the bar.The hotel is very convenient if you have business at the convention center -- it's about a three minute walk through the park across the street directly to the convention center's side door. Everything else was fine -- decent gym and OK bar. I'd stay here and try and book a club room if I visit Seattle again.
100527,Mianel,06/15/2007,Terribly overpriced! Stayed at the Crowne Plaza in May 2007 for 4 nights during a business trip. I reserved a room at the Executive Club Level for 鈧?351 per night ! And besides that you have to pay $ 9.95 per day for wireless internet access; come on! I couldn't believe my eyes when I entered my club level room. Only basic furniture in the room; completely outdated and wornout; the desk chair could not be raised and was far too low for me; there was no other comfortable chair; colors from the seventies. The only good thing is the stunning view over Seattle from the 32nd floor. The club level has its own lounge with complementary beverages and snacks. However; it is closed on Fri and Sat. Can you believe this? Why do I book on the club level then and pay a lot of money for that?Don't forget anything when you go out because it takes ages to go up and down with the elevators. The only good thing is the location; on walking distance of the Conference Centre and anything else you want to do.Terribly overpriced hotel; depressing room; club level service ashame. My only advice is: avoid this hotel!!
100527,hoteljunkie25,06/14/2007,cool city view For $55 (plus $28 for valet parking) I got a spacious corner room on the 25th floor in their quiet zone with what felt like a panoramic city view of Seattle.....I was impressed! Check in was good; the lady gave me the best room she could (no kings available) so that was cool. The lobby is nice and moderate sized....suprising considering this is 30 plus story hotel. Valet is the only option for parking; I was surprised how much but then heard the Sheraton charges over $30....the down side of staying downtown but whatever. Marble floors in the bathrooms; crowne CD player; no minibar or fridge; room service is open until 1AM which was good.....pricing is what you'd expect; but not terrible. Restaurants seemed a few blocks off; which is fine in the daytime. Vending ($2 for 20 oz bottle) and ice are on every other floor; which is odd. There is a business center but it's not free. The Crowne beds aren't as great as some comparable hotels in my opinion; but they look good. All in all; great for the value priceline usually provides.
100527,PDandSJ,06/11/2007,Poor Customer Service My husband and I stayed at the Crowne Plaza last weekend (6/8 - 6/10). The facilities were great but the poor customer service (read: bad attitudes and lack of competency) put a serious damper on our experience. Some examples: the concierge service was relegated to the bell hop (charming guy; but didn't have much information); when I ordered room service; my request was met with an annoyed sigh; the people at the front desk were unable to give my husband a receipt which included all the nights he stayed and we saw another front desk employee argue with a quite pleasant customer because he didn't realize that check-in time was at 4:00. When we spoke to the manager about these problems; all we received was an insipid and insincere apology. We've consistently received much better service at lower rated hotels.
100527,KristinaLF,06/06/2007,Not again When we first entered the busy hotel lobby; I thought there was a prom or wedding taking place as music was blaring at an uncomfortable level. It turned out to be the evening's entertainment for the bar on the second floor.Our room was on the tenth floor; and although it was clean with a partial view; the mismatched furniture had seen better days. For $360.00 per night; I expected that the room would have a mini-bar and toiletries in the bathroom; but it didn't.The housekeepers started early in the morning and were quite noisy in the halls; but the most annoying thing about the stay was the flea bites I got from sleeping in the bed.I'll go somewhere else next time we're in Seattle.
100527,BusinessTraveler90,06/03/2007,Not so bad. Pros:1. Great location; close to pike place market and two nice restaurants (tulio; wild ginger)2. Valet parking.. at first I thought holy moly; $28 per day for parking! but then as I walked around downtown; I realized the rate wasn't so bad. Most of the parking dowtown is just as expensive or even worse3. Clean rooms; clean hotel----Negatives1. Wireless internet access is spotty at best. It was just so frustrating to get access even tho I went thru their tech support and a wireless bridge.2. Walls are really thin.. had to listen to a super screamer two-yr-old all night. Very very frustrating.3. Location -- soooo very difficult to get here from the 5 South at Rush hour.. probably 20 minutes drive after you exit the 5 b/c of all the traffic. The hotels parking lot is on SENECA; not 6th. So keep that in mind when you're planning your driving routes.
100527,Yalel,05/27/2007,Great potential; many problems This hotel has a lot going for it: pleasant and professional staff; nice decor; comfortable bedding; great location; stunning views from some rooms. Nonetheless; for my needs; I cannot stay here. The biggest problem for me was that internet access in the room is an extremely weak wi-fi. At this hotel; the internet access seems to work at first; then it slows down; then it dies; then works; then dies.... ARGH!!!!!! I spent a long time on the phone with their tech support; to no avail. The hotel staff were honest with me: lot's of customers complain about our internet access. Any business class or high level tourist hotel MUST offer a reliable fast internet. Internet is integral part of life. I also experienced other problems at this hotel; such as VERY slow elevators. The elevator capacity appears to be inadequate for the size of the hotel. Also; staff are sometimes missing in action (such as a busy bar scene with no bartender; no staff at all for an extended period.). Finally; the only parking available is via valet; which can be ok; but their valet brought me the wrong car (how does one mistake a Honda Accord for a Ford Escape?). Ultimately; this hotel has great potential; but suffers from many highly irritating; easily fixable problems (other than slow elevators; which are indeed highly irritating but may prove hard to fix).
100527,lidar532,05/23/2007,Five Star price; 1 Star or less Internet. Stayed at the Crowne Plaza Seattle to attend a conference held there. They actually charge $9.95/day for the in-room wireless service. The wireless signal was 1 bar; sometimes 2 bars and generally registered as weak on my 10th floor room. To make matters worse; the provided connection is only 256kb down link and 128kb up-link speed. The connection is painfully slow and frequently just log-jams totally. It's hard to believe a five-star hotel in tech savvy Seattle would have such outdated antiquated internet connectivity and then actually have the nerve to actually charge $.9.95/day for it as well. The room is ok; not great; and appears to have been remodeled with another layer of wall paper and some paint one two many times. It does have a great view of downtown.Avoid this hotel if you need reliable internet while traveling.
100527,pat099,05/22/2007,Loved the Crowne Plaza We stayed at this hotel for 2 nights before a cruise out of Seattle.The hotel was everything I expected. We were on the 29th floor and the view was spectacular. The room was very clean; furnished very nicely. I really cannot say anything bad about this hotel except that the restaurant was very expensive. Hotel staff were very helpful. The location is convenient and within walking distance of several attractions. I would stay here again if I could get a decent nightly rate.
100527,MaciEugene,05/20/2007,Just OK Stayed at the Crowne Plaza at the end of April; 2007 and it was just ok. Reserved a room on the Executive Club Level and it was a joke. They have complementary beverages and snacks EXCEPT for Fri and Sat. Hello? Don't most people stay in hotels on the weekends? They instead gave us a coupon to use at their restaurant. Who wants to eat at the hotel when you have a beautiful city like Seattle to explore? Definitely not worth the upgrade to executive. The view was spectacular; rooms were average at best. No microwave; refrigerator barely kept drinks cool. Sleeping aid package is a joke. One thing that was nice was the location. It was within walking distance from Qwest field and Pike Market. After talking with some friends that stayed at the Hyatt (and seeing their lobby and room); I will stay there next time. The Hyatt has a club regency floor that was WAY nicer than anything at the Crowne Plaza. Will not stay here again.
100527,ry0ohki,05/18/2007,Liked it less then expected While the lobby and website made this look like a 4-star hotel; the rooms themselves were terribly dated. $10 a night for wireless Internet Access that barely worked to the point of being unusable where I was at the end of the hall. Otherwise; the rooms were generally clean; the location is very convenient; and the price is reasonable.
100527,brownsq,05/04/2007,Nice place - had a good stay Stayed the weekend of 4/27 - 4/29. We got a good rate of $89 per night. The room was clean; comfortable; very comfy bed and nice linens. The bathroom was a good size. Our room was on the 25th floor (the quiet zone) and had a large window facing the freeway with a surprisingly nice view of the Cascades. The front desk folks were pleasant; friendly and knowledgable. They let us check in early; at 1:00; with no problem. The location is great - easy walking to everything downtown and Pioneer Square. For breakfast we found a nice bakery a couple of blocks away; Specialties; for a cheap meal.I did notice that they charge for local calls; internet service; parking. But we didn't use any of these (took the train to Seattle) so didn't have any of these extra fees. I recommend the Crowne Plaza especiallly if you can get this good rate!
100527,alejandrohove,04/24/2007,Great stay! View from the room
100527,TravelBug0817,04/15/2007,Avoid Crowne Plaza Although the location is pretty good; the overall service was horrible. The woman at the hotel reception was curt. When we got to our room we had two double beds. We called down to see if we could switch rooms to either one queen or king and the operator said no because we booked through priceline. The room was a nice size...of course it was; it had two beds. The heater was a bit smelly. The bathroom smelled like mildew; and it was difficult to find accurate water temperature on the shower. Overall; I would avoid this hotel.
100527,viccity,04/12/2007,Location great for Convention Centre events Stayed at the Crowne Plaza for two nights while attending the Flower and Garden Show at the Seattle Convention Centre. The location was perfect....a short walk to the Centre. Had a few problems with the reservation and had to clarify it more than once prior to our arrival but the staff were always helpful in straightening things out. Also had a problem at check out but again staff were quick to rectify once problem was brought to their attention. Not sure if this is common or we were just unlucky. Lots of amenities within the hotel. Room was nice and the bed was comfortable. Very clean. Elevators were a bit slow. The location worked well for this visit but iI would consider staying closer to the downtown core and waterfront another time.
100527,ScottLondon,03/26/2007,Great Base for the City Stayed here recently after booking the hotel on it's own website for a reasonable rate.Were over only for the weekend from the UK and had to pack plenty in over three days.Found the hotel very easily; just next to the exit Seneca on the I5. Valet parked our car which was expensive. About 拢16 ($28) per day.Check in was seamless and an unusually pleasent experience. The staff were very friendly. Took the advice from here and booked a exec room; which was not too much more. Beds were amazing as was the view; when the fog lifted. Bathroom was ok and the television had loads of channels on it.The buffet breakfast was great; but there are no eggs included so we had to eat downstairs. I liked the idea of having a seperate floor which can only be accessed by a room key.Loved the city; found plenty of bars; a great restaurant by the Benaroya Hall. Visit the Boeing Factory (about 30 miles away) it's quite breathtaking in size.Seattle made me remember why I love America and it's people so much.
100527,BookAngel,03/21/2007,An Amazing Hotel - Elegant; Friendly; Comfortable This hotel is gorgeous with amazing views; a helpful staff who will bend over backward for you and a prime location. It seems like 4 star and is just a magical place to stay. My only complaint is $27 parking fee per day plus $10 wifi per day which drive the price up. But it's worth a lot to be here. I felt so cared for and it was quite elegant.They give you may extras like unbelievably comfortable beds with down duvets; night lights; clips for the curtains; sleep kits with CD; earplugs and eye shades (none of which were needed) and free coffee and Twining teas. It is elegant and even the food was good there.I highly recommend it. Location was perfect; next to the W and Marriott but I'd rather stay at the Crowne Plaza any day.
100527,jaspas,01/28/2007,just right We were ill when we arrived in Seattle and what a relief to have such a comfortable hotel room to recover in! We decided to pay a few dollars extra and get the room just one down from a suite (not too much more on advance purchase). Situated on the 32nd floor was teriffic! And an enourmous continental breakast selection was also included in the price. The location was perfect; right in downtown Seattle and the staff most helpful. We'd definitely stay here again.
100527,icem2829,01/08/2007,Solid hotel in a great location. The Crowne Plaza Seattle is a very nice and comfortable hotel in a great location. It is just off interstate 5 --which make it very easy to find. It is also within walking distance of almost all the downtown locations. Qwest field is about a 15 min walk; Pike Market about 10; and The Space Needle about 20-25. So unless you plan on traveling out of town there is little need for a rental car.Upon check in the front desk clerk asked us if we would like a high floor with a nice view of the mountains; which worked fine with us. Outside of clouds and fog the view was great. The rooms were a decent size; nothing huge but big enough; and tastefully decorated. The bathrooms fit the profile of a 4 star hotel. They were clean and came with plenty of amenties. Room service was excellent. Fast with great service. The selection could be expanded slightly though. We briefly checked out the hotel bar; which was very classy although expensive. All in all we were very satisfied with the Crowne Plaza. If you get a decent rate I would strongly reccommend it.
100527,wpack99,01/01/2007,Pretty Decent Room was nice and comfortable. The bar was terrible. Expensive drinks; bartender was awful. Had limes for drinks but did not want to cut them. He was stealing the place blind by charging for drinks but not ringing them up on the register. He added gratuity to the bill on the first night and did not mention it until I saw the receipt and commented. I have never seen an automatic gratuity added to the tab at a US bar. We didn't let our bar experience ruin our stay. The check in staff was outstanding and friendly. We liked Silver expecially.Would stay here again. $85 one night and $130 for NYE. A bargain.
100527,StevenGerrards,11/26/2006,Good experience Having booked at last minute to escape the University Tower hotel (see review); this proved an excellent last minute find.Central; clean rooms and good views; albeit the rooms themselves even on the exec levels weren't exactly spacious.Try and book the executive rooms if possible - good choice of breakfast and hors d'oeuvres through the day makes the overall package palatable.Restaurant a little pricey but good food - if only staying one night; skip this and try Benihana just down the road from the hotel; great food and atmosphere.
100527,MeettheFurkids,11/21/2006,Great Hotel for a City Break This is a rather late review since we stayed at the Crowne Plaza Seattle in May 2006. However; since I have just joined Tripadvisor; I thought It would be useful to leave a review. My husband I were in Seattle for a 6 night city break. Having always wanted to visit Seattle; we chose this hotel as we are priority club members we got a good deal booking online.We had a room on the top floor (club level) with the complimentary breakfast / evening snacks we had no gripes whatsoever. The view was incredible - the space needle city lights at night just beautiful the morning sun over the water amazing. The hotel is well located easily accessible to the main department stores / downtown shopping. Yes; its a little walk to Pike Place the Space Needle but certainly not miles its a rather pleasant walk. We hired a car for 2 days visited some out of town malls as well as the Boeing factory (awesome) the Microsoft campus. We did go up the space needle ate in the restaurant one evening - whilst the view was great; the food was only OK you really are paying for the view (which incidentally; is not half as good as the view from the CN tower in Toronto); so I'd think twice about eating at the top of the Space Needle.All in all; we loved Seattle. The people are so friendly go out of their way to help. The hotel was perfect for our needs. Clean; efficient a spacious room. We would definately stay there again.
100527,hotel2006av,10/19/2006,Really Perfect! Great price of $120/night.Upon check in; we were given a free room upgrade; with a beautiful view and access to their complimentary breakfast the next morning.The front desk was friendly; and the room was beautiful; clean and luxurious.We had to leave early the next morning so we did not see much of the hotel but from what we saw; we were pleased.I will definitely stay here again when I am in town- I love free upgrades.
100527,Flaesb,10/11/2006,Pleasant experience The location of the hotel is good and convenient; within walking distance of everywhere. We had a room on the 34th floor (Club Level) facing the water; and the view was spectacular. Room was large; newly furnished; marble bath with a very comfortable king bed. Elevators were fast (although there are only 3). The lounge is small and drinks rather pricey. Service was average; and check-in and out was prompt and courteous. Club Level includes continental breakfast; which was a money and time-saver in the mornings. It was a good experience and the hotel experience is similar to other Crowne Plaza hotels. My one gripe: since I did not make the reservation directly with the hotel; I was told my stay was non-qualifying for Priority Club reward points. That is an annoying and silly rule; and will make me think twice about booking at this hotel group again. Crowne Plaza hotels (unlike Marriott hotels) still have smoking rooms available. If you are a smoker; that is good news; if not; be sure to request a non-smoking room!
100527,Travelkidd,10/11/2006,Great location! There were three of us traveling so we tried to book suites at in every city. We were having trouble finding a decently priced suite until we found the Crowne Plaza.The suite itself was a decent size with great views of the city. The king size bed and all the sleeping amenities made for a great sleep.The staff at the front desk were friendly and helpful. The hotel is a very short walk from the city centre and a few seconds from strips of great shops. The location is great for walking downtown and getting out of the city and back to the airport.The best part of this stay was that we were charged $40 US less a night than we had booked online!I would recommend this hotel.
100527,sushisuki,08/21/2006,They forced us to stay in handy-capped room instead of King Bed Room. We booked King Bed room for a week though a travel agency; but when we arrived at the Hotel; they insisted we had no choice but stay in the handycapped room (No Bathtub; extra height for toilet; big door; queen bed) for the night. We would have accepted if they discount a little; but they did not. We could accept it if it were only one night and if they guaranteed they would change to regular room from the next day. However; they did not guarantee that. They just said they would request changing room; but they cannot guarantee it. WHY? Request to WHOM? We were talking with the front desk manager but he did not do anything about it. After we did not move the front desk for more than 15 min; one of front ladies asked the manager something; and they checked the computer; and finally they guaranteed they would change the room to regular room from the next day. See! They can do it! They just did not want to do it! If we did not insist to change it; they would force us to stay in the handycapped room for the rest of the week.
100527,Julie812,08/14/2006,An attempt at an up-scale hotel My husband and I booked a Friday and Saturday night stay at the Crowne Plaza on the Intercontinental Hotel website for our anniversary. We were able to get the government/military rate since my husband is active duty Army; which was around $170 for a club level room; which was supposed to include free evening appetizers and a free continental breakfast. We figured that was a good rate for a room on a high floor and basically four free meals; but little did we know that the club level lounge is CLOSED on Friday and Saturday nights! So we got two free breaksfasts. We did receive a coupon for one free appetizer in the Regatta Lounge (the bar inside the hotel) upon check-in. Another problem that we had was that the guest that had stayed in the room we were to occupy that night apparently did not check out. This was the day after the nightmare at the airports because of the foiled terrorist attack; and so I can understand someone changing their travel plans; but they tried to put us in a room that was subpar to what we had reserved. After a few choice words; the manager found a room on the 32nd floor and gave us one night of garage parking for free; a $27 value. We had suspicions that this room was probably in the remodeling stage; as there was a loose tile in the bathroom floor and a few small cracks where the ceiling met the walls. Even with the loose tile; the highlight of the room was the bathroom - all marble; new fixtures; a great shower; and lots of towels and toiletries. The other highlight was the bed; which was very comfortable. A few nice touches include the sleep kit; with a music CD and an eye mask; the blackout curtains; which fooled me into thinking it was still dark outside when really the sun was already up; and the hotel escape plan on the door actually lit up at night. It was a very faint light and didn't disturb our sleep at all; and I had never seen this before. I thought it was very clever. I didn't think the elevators were slow at all; we waited one time for maybe three minutes; but otherwise it was just a few seconds. They have a pretty good happy hour in the bar twice daily; and the hotel is within walking distance to everywhere. Even though we could take our car as often as we pleased; it didn't move for two days because we walked everywhere. Overall it was okay; but I think there are nicer hotels downtown for about the same price. If you are in town for a conference and don't really care about the amenities; then this hotel is for you. But if you want to be pampered; go somewhere else. Last year we stayed at the Grand Hyatt; and it was absolutely great. If you can afford it; stay at the Fairmont Olympic - it is divine. If you can't afford it; do what we did and just walk through. It's worth it just to the see the woodwork; and it's only a couple of blocks from the Crowne Plaza.
100527,talulla45,08/01/2006,Beds hard; need new mattresses I recently spent two nights at the Crowne Plaza. I have stayed at other CP hotels and been impressed. Our stay at this property was at best average. I find Seattle to be generally expensive when it comes to accommodation but the beds were hard; the food was bad and the service was mediocre. Although the location was good; I will try another hotel on my next visit to Seattle.
100527,happykappy,07/23/2006,Mediocre at best First time in seattle and choose to stay at CP since I have platinum priority club status. Never again. My status meant very little. They placed me in a regular room which was dirty; small and had a terrible odor. At that point I insisted on an upgrade and was given a club floor room. Club access is not on par with other CPs. Great views but food was so so and booze came at a fee. The hotel nickel and dimes you for everything including wifi. Elevators were also very hard to come by; had to leave 10 minutes early to get downstairs in order not to be late. The only redeeming aspect of the hotel was the location; otherwise it is very overpriced and terrible value.
100527,dissatisfiedguest,07/21/2006,Worst Hotel Experience Ever We booked a nonsmoking room online several weeks in advance of our stay at the Crowne Plaza in downtown Seattle. Upon our arrival; the front desk staff asked if we would consider a smoking room. This was completely unacceptable to my family and we clearly stated that no; we would not consider a smoking room due mainly out of concern for our infant daughter's health. This particular staff member went to speak quietly with another front desk staff member and they both agreed on a particular room for us. When we entered the room; the smell of cigarette smoke was very apparent; and yet we could not imagine that the front desk staff would intentionally put us in a smoking room without informing us. Two days later; we discovered an ashtray and matches and checked with the front desk to discover that in fact we had been put in a smoking room intentionally because they had not kept our reserved nonsmoking room for us. All our clothes and other belongings as well as our baby reeked of cigarette smoke.In addition to this appalling lack of concern for our health and wishes; our room was not serviced during our three night stay. When I asked the front desk manager why our room had not been serviced; he checked with housekeeping and informed me that we had had a do not disturb tag on our door so they did not disturb us. This was not the case (the tag was on the inside of our door the entire time) and I had anxiously been awaiting staff to empty our garbage of dirty diapers and replace our towels. The front desk manager offered us the pathetic compensation of a complimentary hotel breakfast for my family being exposed to carcinogenic cigarette fumes for days and not having our rooms cleaned. This was our first and will definitely be our last stay at any Crowne Plaza Hotel.
100527,ATripAdvisorMember,06/17/2006,Not Happy; never going back! We booked our reservations 6 months in advance. 34th floor/view/2 double beds. When we arrived our room wasn't available so they put us on the 27th floor with no view. Also I had to request that I not be charged the 34th floor rate (as it was more). Also; didn鈥檛 receive our 鈥減ackaged鈥?continental breakfast. Later that night we went down to the hotel lounge to check out the live music. After paying $35.00 for 4 drinks (and not so great drinks at that; and the service was less than expected) we were chased out and followed to the elevator- the waiter telling us we stiffed him on his tip. Guess he wanted more. Came right up to my face and said this in front of other guests.Not going back.... Because when on a vacation- I don't feel like being attacked over not giving enough tip. I guess I'll stick with the Westin!
100527,VicGirl,05/24/2006,Good as always... Myself; my husband and my son went to Seattle for a couple of Mariner's games. We've stayed at the Crown Plaza before for Seahawks games; so we were comfortable with what we booked. We had a suite with a queen-size fold out couch in the living room and a king-size bed in the bedroom.Everything was very clean and the beds are so comfortable with their down duvets and mattress covers. We needed extra pillows for my son and the front desk was very quick to bring them to the room.The Regatta Lounge had some wonderful live jazz music and the drinks and food are very tastey.The location of the hotel is very central and everything is just a small walk or cab ride away.This hotel is great for families and couples alike.
100527,CookieGuru,05/01/2006,Average for a 4 Star Room is large enough for 4 people. Note 2 phones
100527,PaulineJM,03/07/2006,Seattle's Crowne Plaza- a great homebase for exploring downtown I treated my husband to a weekend getaway and paid just $79 per night - a rate special that I found through Travelzoo. As a Priority Club member (which you can join at no charge on the web); you can ask for a room upgrade on check-in; which I did. We were upgraded to a city view room on the 30th floor with a king size bed; and with all the amenities described in previous reviews. All of the service staff were friendly and helpful; the concierge called shortly after our late afternoon check-in to ask if we needed any dinner reservations; recommendations; anything she could help with as she was finishing her workday at 6 pm. The valet parking is expensive; $27 for 24 hours; but you can come and go as many times as you like. Yes; you can find a cheaper day rate elsewhere; but we didn't see any lots in the area that charged less than $22 for 24 hours. There is so much to explore within walking distance from the Crowne Plaza; we just left the car with the valet all weekend. We ate breakfast in the hotel both mornings. The service was good but the food was mediocre. And given that Seattle is home to Starbucks and many other coffee suppliers; the coffee was dreadful. There are surprisingly few restaurants that serve breakfast close by that aren't in hotels; and at least by eating at ours it was convenient and fast. This hotel is very well located for exploring downtown-wonderful window and high end shopping; and bargain shopping at Nordstrums Rack and Ross. It only takes about 15-20 minutes to walk to the Space Needle and Seattle Centre where Experience Music Project; the Aquarium; and Science Centre are located. Exploring EMP can take an entire day; especially now that there is a new Science Fiction Museum there. One evening we went to Teatro Zinzanni; a circus/KitKat Club- style dinner theatre that was really entertaining. This tent theatre is also near the Space Needle; just a $5 cab ride from the hotel and a pleasant walk back. I would definitely stay at the Crowne Plaza again for location; good service and really comfy beds.
100527,USTraveler,02/25/2006,Superb! Should be 4 star! View at night.
100527,ATripAdvisorMember,02/13/2006,Great Hotel at a Great Price Even though only one of our three requests were met; we still had a great experience at the Crowne Plaza booking through Hotwire. The staff was friendly and efficient; the room was great; and the location of the hotel made it extremely accesible to all of Seattle's highlights. I couldn't see myslef paying $150 a night for this room; but through Hotwire; $73 was more than acceptable. The only negatives; I understand parking is ridiculous in downtown Seattle; but the $27 valet parking fee should be made clear when making the reservation. As for the requests we made; We wanted a non-smoking room but wound up with smoking. Not too bad though considering the smell was not very noticeable. Our friends who stayed in the inter-connecting room next door (our only request that was granted) were not as lucky. They are non-smokers as well; but the room they were in was definately not. My friend's girlfriend actually got a headache because the stench was so overpowering. (The hotel allowed them to switch to a non-smoking room for the second night of their stay.) The last request that was denied was not too big of a deal. My lady and I wanted one queen bed; but ended up in a room with two doubles. We remedied this by pushing both of them together. All in all I was happy with our stay at Crowne Plaza. I would recommend booking through hotwire if you are the kind of person that can go with the flow even if not getting exactly what you request; i.e. non-smoking; # of beds; etc. The money we saved on the room allowed us to be less frugal when enjoying downtown Seattle.
100527,waiomaogirl,02/13/2006,Close to Convention Center Just stayed at the Seattle Crowne Plaza from Feb 11-13. We got a great rate of $65/night through Hotwire. We checked in on Saturday afternoon at around 1pm. We got a room on the 23rd floor; directly across from the Elevators. However; we didn't really hear too much noise from the hallways or elevators because the air conditioning was pretty loud and covered the outside noise. We had a 2 double bed room; with a nice view of I-5. My son loved the view because he could see the cars on the freeway. We asked for a King Bed; but the lady at the front desk said they didn't have any available. I'm also wondering if people who book through Hotwire get the rooms by the elevators? Because my mom also was assigned a room by the elevator and she booked through Hotwire. The room itself was pretty spacious. Enough room for my 2 1/2 year old son to play with his toys. However; the bathroom was pretty tiny. The shower was regular sized and with good water pressure. Conditioning shampoo; mouthwash; lotion; and facial soap were supplied. Crowne Plaza does try to add some little details we noticed in the room. Upon arrival; there is a little red bag filled with ear plugs; eye mask and linen spray on the bed. Also; a CD with soft music. In the bathroom there was also a nightlight and on the curtains there was a clip to keep the light out. Very nice touch. The beds were decent. The room was quite dry and we all had a hard to sleeping because our throats became very dry.The main reason we were in Seattle was to visit the Northwest Flower Garden Show held at the Convention Center. The hotel was in a very good location. We were able to walk through Freeway Park and end up directly on the 4th floor entrance to the Convention Center in about 5-10 minutes. Pacific Place Shopping Center is about 5 blocks away; WestLake is about 7 blocks away and Pike Place is about 10 blocks. Walking around at night was a little scary because there are a lot of homeless people and also a lot of people who were smoking weed and begging for money. It didn't exactly feel safe. During the day it was OK.There is no self-parking in the hotel. Only Valet service. It was quite expensive at $27/night. We did notice a public parking lot up one block for $12/day.Overall; we had a nice stay at Crowne Plaza. I would stay there again if I got the Hotwire rate.
100527,ATripAdvisorMember,12/28/2005,A Great Weekend 27th floor
100527,VegasHotel80,12/27/2005,Wonderful Seattle Hotel! The Crowne Plaza was a wonderful hotel with top notch service. Nothing went wrong while we were there; everything was perfect. Check-in was a breeze. We took an airport shuttle which dropped us off directly in front of the hotel. We were checked in immediately with a very nice front office employee. The lobby was very well kept and very cozy. The room we had was on the 30th floor with an awesome view of downtown Seattle; including the space needle and the water..picture perfect. The room was very spacious and had 2 extremely comfortable double beds. There was a desk; sitting chair; big armoire with tv; coffee maker and safe. The bathroom was of decent size with plenty of space to put things. Every room is near an elevator which is a plus. There are 4 elevators; which worked just fine and we never had to wait long. The location of the hotel is perfect; a short stoll to everything in Downtown. It's about a 5-10 minute walk to the water; as well as multiple shops and malls etc. Seattle is such a beautiful city and you can see a lot just by walking through downtown. A block or so away was the Seattle Libabry; which was amazing. The place is enormous. The hotel has a nice bar with a good happy hour. We ate breakfast one morning in the restaurant; which had a buffet which is small yet has everything one would need to have a good meal; inlcuding cook to order omletes and waffles. Service throughout the stay was great; including the concierge who was very helpful. We called one evening for some towels and in less than 5 minutes; we had them! I would recommdend this hotel to anyone who visits Seattle; you will enjoy it!
100527,hippospots444,11/26/2005,great- had one bad experience this was a great hotel- i went with my dad and we had a perfectly nice room but the first night the people across the hall were drunk all night and noisy! but no one did anything about itluckily the next night they checked out and the rest of the time was fineit was a bit high up from the centralized downtown but that ensured it for being more quiet and a nice walk the view was spectacular!perfect place to stay!
100527,taborro,10/06/2005,The place to stay in Seattle I stayed four nights due to a conference and had a couple of lodging options. Based on the TripAdvisor feedback; I chose this hotel of the four or five that were offered. I'm glad I did. Comparing my experience to that of my fellow conference attendees; I made the right choice.The front desk was always helpful. The valet parking was very quick. The elevators were fast. The hotel's resturant was good (I ate in the bar 3 of the 4 nights). The room was enormous; clean and comfortable. Great chair and desk. Great bed; sheets; comforter; etc. Big comfortable bathroom. Good wireless internet connection. Huge windows incredible view of downtown the Space Needle. When you open the door the first time it was breath taking. I was on the 25th floor with southern exposure.One gripe ... only a handful of television stations came in clearly; but I never called the front desk so there may have been an easy solution to that. Another gripe ... I got stuck next to the elevators. Again; I never complained and it only presented a problem early one morning.My two small gripes aside; this is the place to stay when in Seattle.
100527,lass,09/20/2005,Very nice stay I stayed at this hotel in early June. I arrived very early in the morning but was checked in immediately.My room was clean and well-kept. Comfortable bed. The airporter shuttle bus stops right across the street for people who are not driving themselves. I was attending meetings at other locations so did not dine at the Crowne Plaza; but my stay was just fine.
100527,familyontour,09/10/2005,Handy hotel for doing Seattle We stayed here for 5 nights in July and found the hotel to be in a great location and to a decent standard.The kids loved the 31st floor view - right over to the Space Needle. The beds were incredibly comfortable and the room spacious and well equipped.One tip - pay the extra for an executive room. The difference when we booked was only a few dollars but with the executive room you get access to the executive floors and to a little breakfast room with complimentary coffee; juice; muffins; bagels etc in the mornings. This was just the sort of breakfast to appeal to kids - and it was very pleasant to sip your coffee and look out over the Seattle skyline.Only tiny glitch was at check-in. We arrived at the hotel at around 6.30pm after a 10 hour flight from Dublin (bear in mind that this was 02.30am for us!) to be told that our room wasn't ready. However; after fixing the receptionist with a hard stare and explaining that; with a jet-lagged 6 year old in tow; waiting around simply wasn't an option; a room was rustled up!
100527,fig414,09/02/2005,A very nice experience We had 4 nights at the Crowne Plaza and were totally happy. The suite was very nice with the bed being one of the best ever. The sleep package they give you is a nice plus. I was a little nervous about the hotel being at the top of the hill but it wasn't as bad as expected. It is so near great restaurants and shopping. The walk down to water is easy. The walk back up is tough but we took cabs if we were down by the water. The hotel staff were very friendly and always said hello in elevators and around the hotel. The concierge staff helped us greatly and were very nice. The valet parkers were efficient and always had the car up in due time. We never ate in the hotel because we wanted to eat in regular restaurants but the lounge was very nice with nice waitstaff. Of course it is not a 4/5 star hotel but we had a 5 star experience overall and would return anytime.
100527,sloopiek,08/29/2005,Great home base for a one day Seattle tour! We (my wife; two children; and I) had 24 hours in Seattle last week. This was planned on short notice so I tried to find a deal for a room; but didn't have much time to do my homework. I ended up booking a room for about $100 on Hotwire after bidding unsuccessfully for a 3 star on Priceline. Our flight into Seattle arrived very early (8am) on a Tuesday morning; and we were in our rental car in downtown Seattle by 10am; I didn't want to cruise blindly through town; so I thought I would just park the car at the hotel and check in later in the afternoon and we could walk around downtown.As I pulled up to the valet parking attendant at the front door; I had the bellman grab our bags and I headed to the front desk to get registered. The desk clerk was very courteous; and said that she had a room ready if we would like to have our bags brought up to the room now...I was very pleasantly surprised; as all three employees to this point were very friendly and courteous; and treated me as a valued guest. We went up to our room; which was on the 22nd floor and facing south; great view of the other downtown skyscrapers; but facing away from the Puget Sound and Space Needle. Oh well; we weren't planning on spending much time in the room. I flopped on the bed for a few minutes while the others were getting ready and I noticed that the bed was extremely comfortable; one of the best I have encountered in many hotel stays over the past 10 years. The room was very clean; the furnishings were a little dated but in nice shape; and there was plenty of room for the four of us to spread out. Although the room was directly above Interstate 5; and the hotel provided a kit including ear plugs and other (non-drug) aids to sleep; the noise was not very audible from our room.The location of this hotel is perfect if you plan on just doing downtown Seattle; we walked down to the Public Market (Pike Street); to the Westlake Monorail station; then down to Pioneer Square. The hotel was pretty much central to all of these attractions (a little further south; but still walkable; are the baseball and football stadiums).The only time I felt like we were being taken was the valet parking fee of $25; but that is pretty much standard in the larger downtown hotels now. I feel like the 24 hours we spent in Seattle at the Crowne Plaza was truly a bargain; and I would not hesitate to recommend this hotel to friends; especially if you can work a deal on Hotwire or equivalent.
100527,ATripAdvisorMember,08/28/2005,Consistently Bad Service I recently spent a week at the Crowne Plaza in Seattle. It was my first experience at this hotel and at this chain. First the good. The price was good for Seattle in the Summertime. The room was clean and the housekeeping staff were quite charming. In fact; they were the good part of the hotel. The location is also good for seeing the beautiful public library and much of downtown. Now the bad. Although the woman who checked me in was very nice and very professional the overall behavior of the desk is quite unbelievable for a hotel. They show absolutely no interest in their guests. It was almost as if having guests is annoying to them. Ask a question and they look down and ignore you. Stand in line to check out and they help the last person in line first. When the elevator door or any door opens; watch out because they will make sure they get through first. It was if the guests are in the way. This was a daily occurence for me for 7 days. Parking is unusual in that you have to valet park. They were typically short staffed and you had to wait some time to get your car. It was not uncommon to show up to get your car and find a line of people upset with the wait.
100527,ATripAdvisorMember,07/17/2005,parking is a problem; otherwise very good View of the Crown Plaza (rust colored building) from the 73rd floor of the Bank of America...
100527,MaryFranSpokane,07/17/2005,A good price for Downtown Seattle; great location While I prefer smaller; more eclectic hotels; we needed accommodations in downtown Seattle near the Smith Tower; where my son was throwing his 40th birthday party; having reserved the restaurant on the top floor of the tower for the occasion. Crown Plaza was a few blocks from the Tower; straight up hill. Walking distance to Pike's Place Market; well-located for our purposes. The price was reasonable; compared to comparable hotels downtown. Service was good and our 30th floor room had a nice view of the the Water and of the space needle. No street noise; but giggly teen-age girls' noise was a problem from the adjoining room. Great beds; comfortable; spacious room.Not all rooms have refrigerators; which seemed strange to me. The service in the restaurant was indeed slow; and the price expensive for breakfast. Send the coffee back to the kitchen if it is as bad as ours was.I'd certainly stay there again; considering the prices for other hotels in downtown Seattle. However; be prepared to be kinicked for every little amenity; which I find annoying; when you're already paying $175 a night for the room. For example; $.75 per day is added to your bill each weekday of your stay for USA Today; unless you opt out of the delivery. I'm used to staying in hotels where a morning newspaper is complimentary.
100527,SonomaNative,06/30/2005,Good deal at a bargain price We paid half what the hotel website was asking through Hotwire making this a good deal. The hotel is nice enough -- warranting the 3 and 1/2 stars. There wasn't an in-room refrigerator and the vending machine only took credit cards. (!) The on-site gift shop had a fine selection of snacks and cold drinks and was open 7am-10pm.We weren't bothered by the noise and the staff was very accomodating. I was able to do an early check-in and a late check-out. Warning... it's at the TOP of a hill if you are walking. I'm glad I didn't have a car; I would have hated the $25 parking charge.
100527,lsl100,06/26/2005,Clean and comfortable Nice hotel. Liked the white linens; our room was clean and the bed was firm. We were happy with the location; walked to Pikes Market and to the tram to the Space Needle. No problem with noise. We had 4 rooms for a family gathering; and one of them was lucky enough to have a beautiful view of the Space Needle.
100527,cuinkempsville,05/18/2005,Worth the Visit! City View from 30th Floor
100527,Avigail8,05/05/2005,Not bad... clean; comfy and friendly This is a good average hotel. If you are looking for something ritzy; this isn't the place. But for a decent view; higher than motel expectation but can't afford the Ritz type of hotel; this place is not bad.As with most hotels downtown; the parking is valet only at $25. It's better than trying to have to park on the street. The room was very clean and everyone was courteous and friendly; from front desk to valet.
100527,ATripAdvisorMember,05/03/2005,Great Deal We got a great deal through hot-wire for this hotel. The hotel is in a great location; we walked everywhere. We usually stay at Westin's; and love their heavenly beds; but this bed blew theirs away. The room was a little small; but had all the amenities we needed and was nicely decorated. The staff were friendly and helpful. We will definately stay here again on our next visit to Seattle.
100527,williamtwo,04/23/2005,Excellent location; value Great staff and room. I booked a Seahawks ticket package with room on Club level and a ticket to the game via the Seahawks website.
100527,ATripAdvisorMember,04/20/2005,Great location; nice accommodation View to right from window
100527,ATripAdvisorMember,03/17/2005,Found great value and views at the Crowne Plaza I happened onto a great value for two nights at the Crowne Plaza Seattle Downtown through Priceline. (The Best Western Pioneer Square also had a great 3-day deal but was farther from downtown.) Crowne Plaza's room was spacious; clean and well appointed with a soft; comfy bed like Sheraton. Great view overlooking a park and skyscrapers all around. Rainier Square shopping very close. Hotel's happy hour had terrific hors d'oeuvres and wine; very reasonably priced. I walked to Pike Place Market and the Washington State Ferries; but note that it rains frequently and the hills are about as formidable as San Francisco's. Airport bus stops every half-hour across the street. I would gladly stay again at the Crowne Plaza Seattle.
100527,ATripAdvisorMember,03/16/2005,OK for auction price/deal This was OK for the price. Bought through Hotwire for $70. Hotel 3 stars at best. Location very good; just not great. Service fair. The room was very comfortable; great bed - nice view of the Space Needle. Overall - I loved being downtown for this price; and the bed was super. Room just OK; parking a rip-off at $25 bucks. I would stay there again for this price but would never pay list.
100527,WineTool,03/07/2005,Clean; comfortable; convenient We stayed two nights at the Crowne Plaza in downtown Seattle. It's a more-than-adequate hotel; not fancy but very clean and comfortable.Rooms: We stayed in a King bed room that had a lovely view of Interstate 5. (OK; you could also see First Hill; Beacon Hill; and areas south.) The room itself was average size but well organized; with a king bed; work desk; and lounging chair. Decor was a cut above the standard tackiness of middling hotels. Bathroom was a good size; not fancy but very clean. The room itself was spotless.Location: Great location in downtown Seattle; close to shopping; restaurants; Capital Hill; the waterfront; and freeway access.Amenities: We didn't go to the restaurant; so I can't really comment on it. The gift shop had a few basic (and expensive) necessities. The exercise room is tiny - fine if you're going to get on the treadmill or stationary bike. There are a few basic universal-gym type machines as well; but not suitable for a real workout.Service: Service was prompt and attentive. Valet parking was very quick. $25/night parking in Seattle is a bit tough to swallow. OK; it's not $40 like it is in San Francisco; but still pretty steep.If you want a clean comfortable room in a good location; this should meet your needs. If you're looking for 1st-class service; luxury; or lots of amenities; you will probably be disappointed. For what we paid (a reduced rate through hotwire); it was a bargain. At the rack rate; it would be adequate.
100527,ATripAdvisorMember,02/27/2005,mediocre; for the price... at best. First of all; the room we had booked was in the executive/club floors rooms above floor 30. I hadn't been informed of the floor when I booked but I did notice the lack of a small refidgerator when we arrived at our room. I was told that there would be one so I had bought some perishable fruit that would need refidgeration.Our next clue was when the toilet overflowed on the first flush. We called to have it taken care of; the attendant plunging and plunging for 5 minutes straight; then telling me...it works now; but it flushes very slowOn the next foray to the toilet; as you can guess; it didn't flust at all. Immediately I requested another room and was given one on the 31st floor*.*executive/club floors 31 and upMy new room had a small fridge with the promised contents.The toilet in the new room still had problems flushing.My wife took a bath and when she finished it took the tub a full 15 minutes to drain... Hmmmm.Horrible food at the menu price of $29 per person (although we had a coupon that the staff of the regata grille never seemed to have seen before that entitled us to this buffet for free) for a seafood buffet on friday night. The saturday morning breakfast buffet made me sick. Undercooked sausage and bacon...cold eggs (again a coupon which came with our room package)This package deal amounted to $278 for a one night stay.Without the food coupons; the one night stay was to be $159I would never stay in this wanna-be hotel again but if I did I would never get the food dealThe room was nowhere NEAR worth $159The view was magnificent.The staff were very nice and accomodating.Needless to say this was a big disappointment. For that kind of money.
100527,LAdodger1,12/08/2004,Not a good trip; watch hidden fees We stayed on the 33rd floor and we were next to the elevator so everytime we were about to fall asleep; we would hear a hydraulic sound. it was very anoying. Another problem was the damn hidden fees; they charged us $25 a night for tax and another $25 a night for parking our rent a car. We went there for Monday night Football. Did not have a good stay; but the Cowboys won.....great football game.
100527,ATripAdvisorMember,11/28/2004,lazy management My family stayed here in November 2004 for two nights. We were kept up past 2 AM by loud and obnoxious partiers in the next room. We complained to the front desk the following day. The second night; the pounding; yelling and fighting intensified. It even moved into the hall by our door. We called the manager and he said he couldn't kick anybody out unless more than one party complained! We felt unsafe and unheard by the management. This was not an environment we were comfortable bringing our children into.
100527,ATripAdvisorMember,10/31/2004,Do not stay here. I have had the worse experience with this hotel than any other I've stayed at. Firstly; they charged my bill for parking and internet charges that I never made. Secondly; during my 3 week stay there; they started major renovations on the floor above us without ever having the courtesy of giving us a heads up; so to speak. I am with the national tour of a show; our schedule involves late nights so I tend to sleep in later; but jackhammering at 8:30 in the morning on a Sunday was inexcusable. To add insult to injury; the day before I was to check out; they started the renovations in on my floor! By the time I was leaving the hotel; I was stepping over plywood and furniture and torn down peices of wall paper to get out. THIS IS NOT AN EXAGGERATION. The hotel manager was completely unappologetic and rude; and I got a bill from them a month later charging me for some dinners they accidentaly billed to another bill. This is after they already charged me wrongly for the parking and highspeed. The management there is a complete and utter pathetic mess. I couldn't bring myself to follow up because I just wanted to forget the whole thing. Don't stay here; it 's not worth it.
100527,JKD,10/14/2004,great location ! Good location for walking all over Seattle; especially convenient for games at Qwest or Safeco parks. Room was spacious and modern; we even had a view of the Space Needle among all of the tall buildings ! Rooms next to the elevator have been soundproofed. Crowne Plaza's new marketing campaign called Sleep Advantage was working - drapery clip was nice and the beds really were comfortable ...
100527,cat50,09/01/2004,Crowne Plaza-a good experience We stayed at the Crowne Plaza on 8/22/04 and 8/29/04 and had a very pleasant experience. We arrived a few hours early and our room was ready so we got ourselves settled and went out to explore the city.Our room was very clean and the heavenly beds and little extras they put into the Priority Club suites made our night very restful. We were impressed that the Priority Club members had our own breakfast buffet in a lounge on our floors.We found the staff to be pleasant and helpful and would definitely go back.
100527,Mike463502,08/25/2004,Very good hotel for what we paid My fiance and I recently stayed for four nights at this hotel and we were quite impressed. We got a great price from Hotwire so we were quite lucky with that. The hotel was really nice and it was very clean. We walked in the hotel and we were checked in and in our room within 5 minutes. We had no problems and we were treated very well by the staff. The location is also good because it's pretty much in the middle of everything whether you're there for shopping; sightseeing; or buisness. If you can get a good price for the hotel we highly recommend it. We will gladly stay here again if we get the chance.
100527,ATripAdvisorMember,08/14/2004,Satisfactory Stay We stayed at this hotel on a night prior to an Alaskan cruise. We won this hotel on Hotwire for approx. $120. We arrived a little early; but we were given a room immediately (a corner room with two windows rather than the standard one window). The staff was very friendly. The room was comfortable in size and clean. The bed slept heavenly; and the restaurant was very good. Also; the location was good--close to shopping; the Market; and fairly close to the Space Needle. The decoration of the room was modern rather than the traditional decoration of many luxury hotels. While this hotel is what I would consider to be a good hotel; I would only give it a 3.5 or 4 stars out of 5.
100527,ATripAdvisorMember,07/27/2004,Crowne Plaza Seattle The Crowne Plaza is a business hotel in downtown Seattle. It is also good for leasure; because of its nice location. Good things are that it is clean and has a pretty good loacation. you can walk anywhere in the city easily. waterfront; safeco field; union lake; capital hill; and the seattle center are all easy to walk to. if you are looking for a hotel in the absolute heart of the action; i recommend the Sheraton. However; the Crowne is only a few blocks away. Watch out for the elevators though; they are extremely slow; so allow 5 minutes more time waiting for one of the four elevators. it has 34 floors; but only 15 rooms on each floor. I definately recommend this hotel.
100527,ATripAdvisorMember,07/22/2004,Comfortable Stay for Our Family of 4 showReview(2315692; 'full');
100527,kla57,07/21/2004,Great Experience showReview(2313524; 'full');
100527,24hourtriptraveler,06/22/2004,Spacious; Clean room; good location showReview(2215273; 'full');
100527,ATripAdvisorMember,06/08/2004,Disapointed ! showReview(2171049; 'full');
100527,ATripAdvisorMember,03/01/2004,Run-of-the-Mill showReview(1685407; 'full');
100527,ATripAdvisorMember,01/20/2004,Excellent Restaurant showReview(1559037; 'full');
100527,glbtrttr,01/07/2004,A Pleasant Surprise showReview(1540869; 'full');
100527,JonBennet,01/04/2004,Nothing special but okay for the price showReview(1538041; 'full');
100527,ATripAdvisorMember,07/20/2003,Great Place for Business Travelers showReview(1140432; 'full');
100527,myopicfriend,05/02/2003,All right; OK showReview(986533; 'full');
100527,lass,08/29/2008,渚垮埄銇с仚 showReview(19915423; 'full');
100527,lass,07/31/2008,绔嬪湴銇屻仺銇︺倐銇勩亜銇с仚銆?#x201d; showReview(19172984; 'full');
100527,lass,11/05/2007,瑕冲厜銇究鍒┿仹閮ㄥ眿銇屽簝銇忋仸缍洪簵 showReview(19166166; 'full');
100527,lass,05/01/2004,銉€銈︺兂銈裤偊銉炽伄涓績閮?.. showReview(19926916; 'full');
100537,adderi,01/07/2009,Close to Space Needle; cozy hotel. We spent one night in Seattle just to see the Space needle; public market and to do some shopping in the center before picking up a rent a car and heading south.We liked the fact that it did not look like a hotel and that it was close to Space needle (little far from the center). But I like walking so it was no problem.We had a room on the first floor which was great considering that we were staying only for 1 night. I also liked that they had coffee and some muffins in the lobby for breakfast.Nice diverse restaurants in the same area.
100537,AlanGelder,12/17/2008,Loved The Inn at Queen Anne A really great stay. Great staff; continental breakfast; Top locationSuite included;bedroom;Lounge room; Kitchen; 2 walk-in robes computer den.
100537,MrSteveUk,12/03/2008,Friendly; not fancy The staff are great. It's nothing fancy; but for a budget hotel in a great location I think it's excellent. Good size rooms; comfortable beds and it's near the MONORAIL. Who couldn't love the MONORAIL?
100537,bellebrit,10/02/2008,great for the self-sufficient traveller Inn at Queen Anne from the top of the Space Needle
100537,Junius,09/24/2008,A hotel entirely without a chain-hotel feel... Inn at Q Anne
100537,WayOutWestMontana,09/20/2008,"QUAINT" is not the same as "RUNDOWN" My son and I decided to celebrate his graduation from High School with a trip to Seattle. We chose the Inn at Queen Anne because of its proximity to the Experience Music Project; The Space Needle and the funky shops and eateries nearby. The hotel was described as quaint and the pictures on the hotel website were nice; so we gave it a shot.Upon entering the hotel we were greeted with the carpet in the lobby ; filthy and torn. Uh-oh; I thought; not a good sign. The front desk had overbooked and even though we had paid for and confirmed our reservations for late arrival 2 weeks prior; they only had one room left with 2 beds. We took it and hurriedly left our things in the room to go grab a quick bite. Upon returning and getting into bed I noticed that the room had no A/C; the windows would not open and that my son's double bed was clean; however the twin they put me in had hairy sheets and was in a former closet. I am not talking about an old fashioned wall pull-out bed-this was actually a tiny twin bed stuffed in a closet. I went into the kitchenette to put my leftovers in the fridge and the fridge had mold in it and did not work. I went to the desk to complain; was told there was nothing that could be done; so we sucked it up and tried to sleep. I took the sheets of my bed and used my sons blanket; but eventually the closet got so stuffy I jumped into my sons bed that at least had a fan above it. In the morning we experienced plumbing issues with the toilet and shower and bugs in the bathroom. Upon packing up I looked under the bed to make sure we got everything and discovered possessions from someone who had stayed there before we did. The housekeepers did not clean under the beds or change the sheets. We canceled the rest of our stay and decided to leave Seattle and drove to Anacortes where we stayed at the Cap Sante' Inn- which was a palace compared to where we had been the night before.I wrote to the manager of the Queen Anne requesting a refund. I received a letter back saying a refund could not be given; however they gave me a coupon to stay again. As if I would ever use it. The word Quaint that Queen Anne uses in their advertising is not the same as Rundown.My advice to anybody staying there; upon check in go to the room; give it the white glove inspection and make sure everything is in working order before you agree to stay in it.By the way; the Queen Anne had a policy that if you reserve the room they charge your card immediately and will not give a refund without 72 hours advance cancellation. Ridiculous.
100537,Jerseycitygirl07,08/21/2008,Okay Stay at Inn at Queen Anne The Inn at Queen Anne is in a great location; however I found the rooms to be a bit dark; crowded and outdated. The bathroom was really small and it could have used an upgrade. The staff; however; was fantastic. They were really helpful with recommending restaurants and helping us check out at 4 am.
100537,rokinurse,08/17/2008,charming The staff was friendly and helpful; almost to a fault. Great location if your going to seattle center or key arena. easy to get downtown from there als. the room homey; with its creaks and squeeks and leaks.. had a fridge and a stove. I will stay here while in seattle again..
100537,pandabear50,08/15/2008,Comfortable apt.-style hotel Enjoyable stay for the price and amenities. It's European-style hotel. The building is old; but the furniture is classic style and comfortable. No A/C on upper floors; but able to open windows. Terrific grocery nearby (metropolitan market) and good restaurants as well. Next to Seattle Center (Space Needle; Experience Music Project; Science Center). Far from Pike Market and Waterfront; but Inn shuttle is available during the day. Parking is very tight. There are limited hotel spaces; but you can usually find parking along the street for a fee for 1-2 hours. Parking after 6 p.m. is free on the streets; but you have to move the car by 8 amReported a slow toilet; but it was fixed immediately. Staff is responsive.
100537,emike,08/03/2008,Clean and functional Overall; based on the previous reviews; we were pleasantly surprised. The room was clean; and the walk-in closet and kitchenette were nice bonuses. The staff was ridiculously nice and helpful. However; the location was only so-so--far from downtown; though the neighborhood itself had some nice bars and restaurants and the proximity to the space needle was kind of neat. The continental breakfast was pretty sparse; and the mattress was the opposite of comfortable. The shower was more appropriate for guests under five feet tall. The price was right; so we would stay there again; but it's not the kind of place in which we want to hang out a lot in the room.
100537,sparkly273,07/31/2008,Charming; cheap hotel Stayed here just under a week in July 2008 and was a little wary considering some of the reviews but really enjoyed our stay. The hotel is a little tatty in places; and if you're looking for a high end hotel then this is not for you; but for the price what you get is amazing! Rooms are large and although the decor isnt great the place was clean and secure. We had a kitchenette in our room complete with cooking utenstils; a small table; fridge etc. a walk in closet (!!!) and ensuite bathroom. Bathroom was quite small; but served its purpose well. Toiletries were supplied; it was kept clean with towels etc and we had no problems with hot water or pressure during our stay. The hotel is lovely to look at from the outside; and has a little garden where you can take your breakfast in the am. Breakfast is nothing fancy and DIY (7.30 - 10) but again; great for what you pay. They had toast; juices; tea; coffee; and muffins for you to help yourself to. Great location; near to space needle; safe and buses and restaurants nearby. Market across street if you're cooking; otherwise pubs; diners; a thai place; an indian and some nice bars all within a few blocks as well as shops and services. Free shuttle is helpful; but timed and not always going where you want; but we managed to use it a few times but you do need to book ahead. Staff at the hotel were brilliant - really friendly and helpful. No lift/elevator though if you struggle walking.
100537,Katkrazy,07/16/2008,Reasonable; clean and great location. What more can you ask for! I was reading reviews of Queen Ann because I will be back in Seattle for my second visit. Last time; about 6 yrs ago; I found this hotel to be just as it is being described now. That means I'll be going back for another stay.Thanks to all those who take the time to contribute to these forums and make travel easier for the rest of us.
100537,chiefj,06/30/2008,Not a Bad Place to Stay - Short Term First of all; don't expect much. If you want roominess; amenities or cannot walk up stairs; this is NOT the place for you.If you are out and about all day and just need a place to sleep and shower; this is a fine place. Our rate was good; compared to other lodgings in the city.It is an old (1920's built) twin apartment buildings for retired priests and nuns. One building for the sisters; the other for the priests.Our room had a queen bed; large walk-in closet; kitchenette and bath. It was clean and adequate for our three night stay.The staff was friendly and the bellboy..Adam...was very nice and helpful. The stairway had a funny smell (mildew like) and the room had no air conditioner (but some do) and no smell. The temps hit 90 while we were there; but the open windows and ceiling fan made it bearable. also; hot temperature in Seattle are rare.This is across the street from City Center (the old 1962 Worlds Fair site) with the space needle; park and amusement rides only a short walk away. The monorail is still there and for $2 you get a ride downtown. From there you can walk; or take free public transportations; to Pioneer Square or Pike's Markey; or waterfront.If you are arriving by air and during a rush-hour period I suggest you let the hotel book you a towncar. It is $45 plus tip; but a taxi ride during rush-hour may be more expensive. We were stuck in traffic so it is nice not to have a meter. We went back via taxi at 5 a.m. on a Sunday and it cost $35 plus tip.
100537,PHXTrainer,06/23/2008,Its not the Ritz; but its not bad either... I almost didnt book the Inn based on reviews here; but I am glad I did. The location alone is worth the cost of the room. It is in the heart of Lower Queen Anne with plenty of choices for food; drink and entertainment all within less than a 5 minute walk. Of course as with any big city; there are street people around and if that bothers you I suggest only staying in the suburbs or staying home. I always felt safe and comfortable. Many families and europeans were staying here during my stay as well as a few retirees. The rooms are rather basic; they could probably be remodeled and it would make a huge difference but for a 100 year old building designed for retired clergy its all ok. The bed was decent; not great; didnt hurt my back. There was a small kitchenette and a large closet. The bathroom was tiny and there was no place to set your toiletries except the toilet. The tv worked and there was a small a/c unit for the three days a year it gets hot in Seattle. You have to pay for parking or park on the street and get up early to feed the meter. All in all I would defininitely stay here again. The hotel is very European in that it is old; small; basic and full of character. If you require sparkling fixtures and everything brand new; you should probably stay elsewhere. If you love the city and everything the urban landscape has to offer; you would be foolish to stay elsewhere.
100537,dinkleman62,06/22/2008,hot and smelly Overpriced; stuffy; weird smelling room. Advertised shuttle never seemed to be available...
100537,BEDAWG,06/19/2008,Good location; great staff. The rooms etc. have been described well enough by others; so I won't repeat. I generally use my hotel rooms only to sleep in; have a shower etc.; so my expectations are easily met. It was quiet; had some charm (unlike many other pricer places I have stayed this year) and had a very friendly and helpful staff. The free wireless access was a big plus as well.The free wine tasting on the eve of my arrival was a very nice touch - not one I've run into at all elsewhere; and a good PR move by management. The rooms were as I expected from previous reviews; and there were no unpleasant surprises. Having a fridge; sink and stove were more than I required; although I did make use of that fridge!It's a good location; lots of nearby restaurants; a grocery store; liquor store and so on. The sights of the city are easily reached from there as well.
100537,linda069,06/16/2008,Old and Rustic with some Charm Well we just got back this eve. The hotel is ok if you just need a place to sleep for the night that is cheap . The room was clean but not large. We had water in our carpet from a leak in the heater. The heater is a old radiator;that we could not get to shut off ; and we were on the bottom floor in room 153 .So we could not leave the windows open at night . Yes there is a small kitchen . . The hotel is next to the liquor store so a few bums sat out side our window waiting for the store to open . The best part of our trip was the door man Adam . There service is very good ; as they really try hard with what they have to work with . Adam made our stay and was really help full . . The shuttle runs on a time frame . So if you need to take it; you have to plan ahead .The hotel is old and a bit worn ; so dont expect the Hilton . Good Luck .
100537,DaniBP,06/12/2008,The Service is amazing! A windblown pic on the ferry
100537,westcoastertraveling,06/01/2008,If longer than just a night- go somewhere else.. I never wrote a review on here before but after a long trip up the pacific coast - thought I should add my thoughts on a few places. The inn at queen anne was by far the worst place we stayed. There are not any huge problems- like bedbugs- but there are a lot of little annoying things like no elevator; breakfast of just english muffins and machine juice; no coffee maker or hairdryer in the room; etc.. The hotel staff appears friendly but cant say there are helpful. For instance; we had to use their parking ($15 per night)- the desk girl gave my husband horrible directions and he parked in the wrong lot and got a ticket. Becareful what you ask for here too- they told us they had cribs available- even though our baby sleeps in our bed we thought we would take it if its available- at the end of our stay we realized we paid $15 per day for the crib- which isnt a lot- just wish they would have mentioned the cost when offered. The neighborhood is okay- some restaurants; lots of bars; lots of homeless; close to the touristy things. The hotel isnt aweful for a night- or two but if you stay longer- I am sure you can find something nicer in Seattle.
100537,HemMehta,05/28/2008,Lovely hotel - nice location This hotel is in a great location and a few mins walk to the Seattle centre and Space Needle. It has very friendly staff. The staff at the reception were very helfpul - from providing help with our luggage to assisting us with directions to the attractions. We reached the hotel quite late in the night; around 11:30pm and the staff member (Rorth) happily asssited us with the luggage. We stayed for 2 nights and it was five of us travelling together. The hotel managed to give us two good sized rooms on the same floor. The hotel also provided free shuttle service into the downtown and also to the pier from where we boarded our cruise. There is also a complimentary breakfast that constitute of tea/coffee; toast; fruit juices; croissants; and other pasteries. There is also free internet access in all the rooms which was very convenient indeed. The staff - Rorth; Dana; Jessica were so helpful that a special thanks need to go to them. I would definitely stay at this hotel again and would recommend it to anyone who don't want to spend too much time at the hotel.
100537,mmayhs,05/27/2008,Excellent Stay Staff were friendly and helpful. Nice hotel for the price. There are a few supermarkets and restaurants in close proximity. ideal location for Space Needle. Breakfast included is an added bonus. Rooms were big and spacious. Overall a nice experience and relaxing.
100537,Harpermom,05/03/2008,Charming! Charming and quaint hotel. Quiet and with a fun history. The staff was outstanding; the rooms were small but clean and interesting. Nice little getaway!
100537,elliott40,04/29/2008,Loud! As a Seattleite; I was looking for a pleasant night in the city. The Inn at Queen Anne is what it is. A cool; 30's era apartment building (with a courtyard) that has been converted into a hotel. Price is good. For Seattle $90 a night is pretty unheard of . Now the down side. THE WALLS AND DOORS ARE SO THIN YOU CAN HEAR YOUR NEIGHBORS COUGH! I was awaken at 11:45pm; on a Sunday night; by the guests across the hall ; returning from apparently a night out in Seattle. A group of about 20 people massed in one room for about 2 hours. I called the front desk; and the clerk's response was how loud are they being? Gimme a break! Loud enough to wake me up! The clerk did come up and ask the group to quiet it down; and a few people left the room; but I could still hear the loud; inconsiderate drunk tourists. I ended up going to work the next morning with about 3 hours of sleep. I did like the old kitchenette however.
100537,togilby,02/25/2008,expect charm This hotel is NOT for anyone who actually appreciates the sterility; anonymity; tiresome consistency of a big-box hotel!The room furnishings are simple but tasteful; the bathrooms are small and showers sufficient but far from luxurious; the closets are enormous; the windows actually open; and the old-fashioned hot-water radiators quietly gurgle and clank. The staff is extremely friendly and accommodating. The location is fantastic. We will recommend the Inn at Queen Anne to all our friends.
100537,larsolnxta,01/08/2008,Don't stay here! I initially researched the Inn @ QA on Expedia and found a $74 rate. I contacted the reservation agent directly and asked if she could match the rate. She said the lowest she could offer (AAA) was $80. I accepted to allow more flexible cancellation options. We arrived at 10: 15 p.m. on a Saturday. We were offered a first floor or second floor room; (We were cautioned both faced a noisy first Avenue.) We chose the second floor even after being told there was no elevator. We were not offered help with our bags.We arrived to find a small room (converted from apartment studio - kitchenette) with stifling heat from a radiator. We dialed the front desk fro 15 minutes to no answer (hoping for advice on turning down teh radiator) We finally noticed a note to turn the knob. This had little effect. The bed was firm and outfitted with scratchy sheets. The television received cable channels somewhat clearly but local ones were very 'cloudy.' When using the toilet one had to contort to the left to avoid a stack pipe which was very hot. The highly praised Continental breakfast was weak with watery coffee; poorly mixed juices and a varaiety of slightly stale small muffins.When I brought up our concerns to the check-out person; we were told; 'It is an old building. When I asked for some compensation; the clerk shrugged her shoulders. I asked for a manager. The tall female (seemingly barely out of high school) gave us the same response. I cautioned that a negative comment was 10 times more powerful thatn a positive one; I was not given a response; comment card or name of an executive or owner.I would highly recommend all potential visitors to search elsewhere. Luckily I chose not to pay the $15 parking fee.I travel a lot and have stayed in some medicre hotels but the INn @ Queen Anne was the worst in ambiance; features and customer relations.
100537,consster813,01/02/2008,Location great and that's about it! If you plan on attending a function at the Key Arena; the location of this hotel is awesome. If you want a nice comfortable room then this is NOT the hotel for you. The rooms are super small; totally outdated and somewhat dirty. I felt like I was in an old run down apartment building that was converted to a hotel room. Our room (208) had trim coming off the wall ( and would have been dangerous for children) the pipe that runs through the bathroom gets really hot and can burn you and the furnace is older then dirt. The bathroom was awful and if you are super tall or any bit overweight you seriously would have a hard time fitting in there. The light over the bed is so close to the bed that you can hit your head easily and the bed is the smallest queen size bed I have ever slept in. To make matters worse we asked for a wake up call and it never came; meaning we almost missed our ride to the airport. When I asked why the call never came all the girl at the front desk could say was oops; sorry about that; I just got here.We seriously stayed out as long as possible so we didn't have to go back to the room; it's quite depressing. We asked if they had bigger rooms and they said all the rooms were the same size. Don't recommend this hotel for families and especially children. If your just staying a night to attend the arena then it's doable but I won't be back there!!!
100537,Diamond19,12/08/2007,I will return here; if ever going to Seattle again Booked this hotel without knowing more than it was a budget hotel. At check-in; my friends and I; were met by a friendly; warm; welcome. The rooms; as you might have read in other reviews; are simple but charming. Beds-OK; bathroom-OK; really big closet; and a nice little kitchenette.The breakfast could not be described as a great experience; but who needs that when you have your own little kitchenette? Bring coffee from the lobby and prepare your own bacon and eggs; that can be bought from a supermarket located not more than 150 metres away.What made the stay a great experience was the friendly staff (especially Dana); conveniant compementary shuttle service; low price; and the great location. A 10-15 minute walk you are in the city center; 2 minutes to Key Arena; (20 minutes to Hooters restaurant); 20 minutes to Pike Market; 8 minutes to Space Needle.///Anders with friends
100537,Flyseye,11/26/2007,Not Bad At All Old; but mostly nice hotel. Room was fine; except for the bathroom; which while clean; could use some updating. Front desk was very nice; housekeeping did a fine job. Nice big windows overlooking the Queen Anne neighborhood. Parking 1/2 block from the hotel was $15 per night.Didnt try the breakfast. Did not hear the other guests; so soundproofing is good.Location really is fantastic; almost right across the street from Key Arena; Space Needle and Monorail to downtown just a bit further. Plenty of restaurants/bars within walking distance as well as Metropolitan Market.This really is a unique place to stay. If you can overlook some flaws with the bathroom; the Inn At Queen Anne is a nice; inexpensive place to stay in a fabulous location. The wife and I will certainly return.
100537,EloiseRussell,10/29/2007,Comfortable; good location; but nothing to write home about... With only a week to book a hotel room; we found this to be a decent; affordable option when all the BBs were full. The Inn is a converted apartment building. The rooms are a bit shabby; but not terrible. I prefer shabby historic charm over a generic hotel any day. Rooms with A/C are more expensive; I believe. Parking is an additional fee. There are muffins and coffee provided in the lobby in the mornings.
100537,DPitZ,09/07/2007,A Great; Quirky Little Hotel Yes; it's not the Hilton or the even the Best Western; but for the price; the Queen Anne is GREAT! My husband and I thoroughly enjoyed ourselves. Do not expect anything fancy--think quirky with character. Bathroom was tiny but clean; kitchenette was straight out of the 70's; but also clean. Also had a very surprising walk-in closet! The location is the best part--right near Seattle Center and Metropolitan Market. Just head over to the market for a REAL breakfast and any other needs you may have.Our room was air-conditioned. The fan worked fine. The furniture was serviceable.The free shuttle service was great; the driver was helpful; and the front desk staff was always friendly. Honesty; we will return here. If you want fancy; go elsewhere.
100537,alb31362,08/17/2007,Delightful find! This charming hotel is in an excellent; safe location within walking distance of interesting restaurants; theaters; the Space Needle; the Experience Music Project; the Pacific Science Center; and public transportation to both downtown and the U District. The staff was friendly and helpful. A bonus is the complementary shuttle service to downtown. Our room was clean and comfortable; containing a kitchenette. Although the hotel was full; we did not hear any other guests; indicating good soundproofing in the walls. My only complaint is that the ceiling fan and window air conditioner are noisy; but they don't need to be turned on. In addition; we could hear water running continually through the pipes; slightly distracting us during the night. However; these minor annoyances do not detract from the remarkable value of this hotel.
100537,torinford,07/29/2007,Stay Away Do your best and stay away from here. We saw the website and fell into the trap. The website looks pretty nice; and for the Seattle area the price wasn't too bad. Unfortunately; it's a trap. First off; they don't guarantee any parking. This is pretty crappy; because it is the downtown Seattle area; so parking can be hard to come by. They have a garage that is a few blocks away; so if you're lucky (or unlucky) you'll park here. We did. I didn't enjoy it. It is underneath a grocery store and there are a million pigeons in it (they make a serious mess; and I think you get the picture). The doors to the garage are locked at around 10P. So if you want/need to leave at night; I think you're out of luck. The front desk staff was quite rude to us. They really didn't care about any problems that were reported to them; and they were more concerned with chatting with each other; rather than the guests. The room we were stuck with was terrible. Yes; it had a view of the Space Needle; but that doesn't make up for the problems. The ceiling was a complete mess. It was quite obvious that they have/had serious water damage. The doors (hallway door and bathroom door) did not shut very well at all. The bathroom was the worst problem. The ceiling was twice as bad as the main room. The mirror/medicine cabinet that was hanging on the wall was barely attached. It had a small shelf below it and it was falling off the wall. All of the tiles around the fixtures in the shower/tub were falling off the wall. Literally. The only thing that was holding them in place was the fact that they were attached to each other and their weight held them up there. The paint in the bathroom looked like it hadn't been painted since the building was built (and that wasn't recently). The black mold all over everything was a real nice touch also. You have to ignore a problem like this for a long time to get fur that long. The rooms all come with a small switch/hub for internet. Unfortunately you have to bring your own CAT5/e cable; that means no WiFi. The TV was big. The breakfast was terrible. There were a couple small over ripe pieces of fruit and some sort of bread product. I've stayed a lot of places that offered bad continental breakfasts; and this was the lowest on the scale.
100537,Skipjay,07/16/2007,Glorified Hostel After reading the divergent reviews of the Inn at Queen Anne; I decided to take a chance and make a two-day reservation for my nephew and myself as part of a one-week trip to Seattle and Oregon. I have been to Seattle many times on business and/or personal trips as I love the city and it's many offerings. The Queen Anne neighborhood is adjacent to the Seattle Center about a dozen blocks North of the Central Business District in an eclectic neighborhood. This is about the only good thing I can say about the property. Seattle is experiencing record heat and only half the rooms have air conditioning. Not only did we not have an air conditioned room but the celiing fan must have been over 10 years and worked about as well. Furniture was sparse as were the beds. The kitchenette was a 15 year old eyesore with possibly the first microwave ever made with a dial timer. The bathroom was small but clean and furnished with nice amenities such as unique soaps and lotions. However; the showerhead was literally installed at five feet (chest level for any normal size person). Breakfast consisted of juice; coffee; muffins and pastry with no fruit or cererals. After one steamy night even with all the windows open; my nephew wanted to go to an air-conditioned with wi-fi internet to finish a summer college course he was taking. My nephew who is a US Marine just returned from a seven month tour of duty in Iraq's Al Anbar Province said he would have rather stayed in his Ramadi barracks (which were air conditioned) than this hotel. As a world traveler; I agreed and we checked out.
100537,Rakdanit,06/26/2007,Gem near the Space Needle I was a little leery about staying here after I had read a number of unfavorable reviews. If you can overlook the utilitaian furniture and the peeling ceiling paint job; this little hotel is in a great location. It is across the street from the Seattle Center; loads of restaurants within walking distance; a great 24 houir gourmet super market and a 24 hour drug store. It is right on the bus line; but the hotel also offers a shuttle to service (free) to many of the local attrations within a three mile radius and a town car service to meet you at the airport which is especially helpful if you arrive late at night. The hotel which is a converted 1930's apatment building ; also has a refrigerator; microwave; stove and kitchen utensils.We also found the hotel staff very helpful when our luggage did not arrive until the day after we did. The continental breakfast in the lobby is adequate as is the fresh fruit and coffee available all day.The only real down side of this hotel is there is no elevator. It is not the Ritz; nor did I expect it to be. It was a great value for the location.I would stay there again.
100537,Bajp23,06/10/2007,Loved the Inn at Queen Anne! kitchen area
100537,noodlesPittsburgh,05/25/2007,Well; you get what you pay for..... Although old; the hotel is charming....at first. the rooms were fine. a full bed; kitchenette; bathroom; and walk in closet in a small area. our major issue with the hotel was that the bathroom was not working properly and staff was unhelpful. when we first arrived i could hear the toilet running. when i went to use the bathroom and flush it would not flush at all. luckily my husband was able to fix it for the moment or else i would have been very embarrassed having hotel staff do it. also; i kept hearing the sound of a fire alarm that had low battery.....that 'cheep' every 60 seconds!!!! i could hear it with the doors closed and the tv on. i called to complain about it as it was difficult to sleep. all it needed was another battery. i am unsure if they did anything about it that night or not. the next morning when taking a shower we discovered that the bathtub was clogged and when taking a shower water poured out of both the shower spout and the bath spout. the bath spout water was scalding hot so you had to try to stand in such a way so that the water didn't burn your feet as it puddled up due to the clog. also; the shower head is situated at shoulder level (but that was the least of our problems!). again; we were still having toilet problems. we complained when we left the hotel for the day about the bathroom issues. we left at 10am. when we returned at 5pm there had been no change. we had to complain AGAIN and this time they sent the maintanence man to work on the toilet and finally change the smoke detector battery!!!! so that was fun sitting on our bed while the man worked on the toilet! anyway; i guess there were several problems with the toilet b/c once he fixed the problem and left; the toilet was then just running non stop. we complained AGAIN and they offered to change our room. they gave us keys to a room 2 doors down and when we walked in we could hear water running! the bathtub spout was leaking....not just dripping but running and no matter how tightly you turned the dials the water was just pouring out. we decided to stay at our room b/c at least we could turn the water off for the toilet! uggh! the staff just laughed when we told them that. they were not bothered or embarrassed or anything. that's what really got me. the fact that the staff does not keep up the place or try to fix things that are an easy fix is really sad. this would otherwise be a decent place to stay.some things to be aware of:1. i would not recommend staying here in the summer as it does not have a/c...maybe some rooms do but ours did not. there is a ceiling fan but ours was so noisy it was better not to use it. also; opening windows isn't really an option b/c there are no screens so unless you want a bird or bugs flying in; i wouldn't recommend that.2. there are no elevators so if you are handicapped that might be a problem. one lady we met there walked with a cane. she was upset that no one offered to help her. apparently she had to park far away and bring her luggage to the hotel and no one was able/willing to assist her. we did not have a car so i cannot speak to the car parking issues.i'll end on the positives1. the area is cool. alot of restaurants. some recommendations: Tini Bigs (awesome martinis!!!!); Rice and Spice (excellent Thai- try the pumpkin curry!!!); Chutneys (great Indian- i'd recommend the marsala! i would not recommend the seafood tandoori- the salmon had bones in it). 2. very close to the space needle!3. having the free shuttle is a nice touch and was always available when we needed it (although it is only available until 5pm).all in all; i'd spend a little extra to have a functional toilet/smoke detector/some a/c!
100537,genevieveW,05/09/2007,Cute; clean; friendly; amazing price We blocked rooms at this hotel for our out-of-town guests at our October 2006 wedding in Seattle. The price was unbeatable; and the hotel has a certain charm with its garden entranceway. Definitely a step above a Holiday Inn or the other generic cheapy hotels. The rooms are really simple; but very clean; with tiny kitchenettes (in some cases a 2 burner stove and a toaster). The staff is incredibly friendly. Also; the location is fantastic; Queen Anne is charming and cool; with easy access to Seattle Center and Downtown. I just can't get over the quality of this hotel for the price (our guest paid $79/night). One friend called it dormlike but my dorm room was not this clean or cute. Our guests on a budget all had a good experience there. I believe they do free coffee in the lobby and free wine some evenings. All in all it was a fantastic option for budget-concious wedding guests. We also blocked rooms at the fancier but still affordable Marqueen; the sister hotel to this one which is right up the block. I highly recommend this hotel for super affordable; clean; cute; basic lodging.
100537,gregscan,05/04/2007,terrible hotel Approximately 2 weeks ago (April 25; 2007); I made a reservation with this hotel for one night; May 19; 2007). I wrote to them with a follow-up request; and in their reply; they advised me my reservation had been cancelled; due to overbooking.I wote to them again; giving my reservation number; but they just wrote back again; just saying sorry; and making no effort to find me a room in another; nearby hotel. I had rhe emails from Brigeta; Operation Manager. And if I would not have written to them approximately 2 weeks before my stay; I am positive I would have been left to scrambe for a new hotel from the lobby of the Inn at Queen Anne.I find this practice unforgivable; especially in light of having a resevation number guarenteeing my room on May 19; 2007. What is the point of making advance reservations at this hotel if they suddenly cancel it; with little advance notice to me?Sincerely;Greg ScanlonSan Francisco
100537,Shusher,01/22/2007,Great price; okay experience I stayed at the Inn at Queen Anne for three nights in mid-January of 2007. The price was very good -- $79/night -- and the room was fine. It was old and shabby; but clean and comfortable. Having a kitchenette with microwave; stove; sink and fridge was great; and the room had a surprisingly large walk-in closet. The service was friendly; but no one warned me that the desk staff leaves at 11:00 pm. Calls to the front desk after that hour are fielded by staff at another hotel; which can be problem -- for example; I needed to request an iron and ironing board for the next morning and wasn't able to get one because the guy at the other hotel couldn't get anyone at the Queen Anne to answer the phone. Also; the Inn at Queen Anne has no elevator; which wasn't a problem for me but could be a big problem for some.The other downside was the noise. This hotel seems to have no soundproofing at all between the rooms; on my first night I had to get out of bed at 2:30 AM and go ask my next-door neighbors (who had some kind of party going on) to please hold it down. And in the morning; the plumbing noise is deafening -- every morning I was awakened at about 6:00 pm by the showers in the rooms around me.However; the location is great; this hotel is just north of the Space Needle; and smack in the middle of what seems to be Seattle's bohemian-hip neighborhood. There's an excellent CD shop just around the corner; as well as several restaurants and a Safeway. So if you're a deep sleeper and don't need first-class accomodations; this hotel is a good bargain.
100537,irishdancemom,01/09/2007,Great no frills value We stay here every year when we come to Seattle for an event at the Seattle Center. The rooms are small but clean and everything you need is there. It's right across the street from the event center and a grocery store. Great value.
100537,Tonyeuge,11/13/2006,Good Value -- Great Location We stayed for four nights in early November 2006 and were very satisfied.This hotel offers comfortable and affordable accomodations in an older but well maintained building. The staff was friendly; helpful and attentive. Don't expect luxury. This hotel offers great value given the accomodations and location. Highlights:Our deluxe room was clean and comfortable with a small walk-in closet; small efficeincy kitchen including basic utensils; dishes; glasses; pot and pan; etc. Shuttle service.Cofee; tea and juice service available in lobby 24/7Free high-speed internet and cable serviceAcross the street from the Space Needle; Key Arena (Supersonics); Seattle Center (Experience Music Project; Sci-Fi Museum; IMAX; Theatre (plays); etc.Public buses stop right in front of hotel.Two food stores and a drug store within one block of hotel.Excellent restaurants and shops on and around block (Thai; Indian; Continental; Record store; dry cleaners; etc.)The building resembles an older but well maintained smaller apartment building. The rooms facing the street can be noisey at night due to car traffic. If possible; ask for a room in the back of the building. Overall we highly recommend this hotel for the budget minded traveler that's not a light sleeper.
100537,DavidQPS,10/29/2006,Poor Organisation My wife and I booked one night in this hotel in September 2006. I booked the room by corresponding directly with the hotel via email. I booked the room in April 2006 and confirmed it before we left Australia in early September 2006.You would think that; having booked it so far in advance; there would be no problems.Needless to say; I was surprised to find out when we arrived that they had overbooked and we did not have a room. To their credit; they had booked us into their sister hotel around the corner; the MarQueen Hotel which; were were told; was a higher class hotel.It appeared though; after further questioning; that the MarQueen Hotel did not provide breakfast whereas it had been included in our initial booking. After waiting a short time to see the manager; we obtained approval to walk back to the Inn at Queen Anne the next morning and have breakfast there.We did that the next morning. Unfortunately; the breakfast was pretty hopeless. It was set up in the foyer near the front counter. It was VERY basic with tea/coffee and pastries. There was little variety.See my further entry re the MarQueen Hotel/
100537,tumblingweed,10/13/2006,ideal for budget-minded Stayed here for 2 nights. THE GOOD: received the mid-week special price of $69/night for a deluxe queen room. Spotlessly clean. It was en suite; nice deep tub; shower; pretty soaps; shampoo and lotions. A walk in closet; 19 color cable TV; phone w/ free local calls; kitchenette with dishes; pans and silverware; a 2-burner gas stove; microwave; and fridge. You can buy fresh seafood; veggies and flowers at the market and take it home for dinner! Table and 2 dining chairs plus a lounge chair. Everything worked. Comfortable queen bed; decent linens. There were 3 large windows that open and a small A/C; plus a ceiling fan. There is a small garden; part of which is covered; nice spot for coffee. There is a small continental breakfast included; beginning at 7:30 AM. Also complimentary wine a couple evenings a week. The room I stayed in on the 3rd floor had a great view of the Space Needle. The building (actually 2 identical buildings connected by a covered walkway) I found charming; glass doorknobs; old fashioned hardware; Tiffany style lights in hallway. The furnishings were more modern; somewhat worn but comfortable; matching colors. All the staff that I spoke to were friendly and helpful. This place is literally 3 blocks from Key Arena which is next to the Seattle Center. It is about a 30 minute walk to Pike Place Market or buses #15 #18 will take you for $1.25; there is a bus stop across the street and one around the block. There is a Safeway and QVC stores each within 1 block. There is a liquor store practically next door; and a movie theater around the block. Several eateries are steps away. The neighborhood seemed safe to walk about in the evening; plenty of people around and well lighted.THE SO-SO (can't really say anything bad): Parking was an additional $11/day and was across the street and behind the post office. Others have mentioned the option of paying for curbside parking every 2 hours during the day; free at night. The fridge was cold enough to keep milk fresh for a couple days; but not cold enough to freeze ice. The bath towels were on the small side. There was some street noise fairly late I think; but not enough to keep me awake; I imagine the other building would be quieter.
100537,DanRandom,09/14/2006,Nice For The Price If You're Low Maintenance This is a nice place in the Queen Anne/Belltown neighborhood of Seattle. It's an old apartment building or rooming house. The rooms are pretty plain and a little on the small side (for American tastes); but they are nice. The property is quaint (in the good way); and is walking distance to the Space Needle and Monorail; and it has good connections to the city's bus lines to take you to the tourist sites (Pike Place; Pioneer Square; waterfront). The rooms have kitchens; and there are two grocery stores within a block if you want to cook. The front desk staff is nice; but not always the most helpful. This is a great place for anyone who is looking simply for a place to sleep while you're doing a lot outside the hotel. The morning breakfast is nothing to speak of; but there are plenty of good coffee options in a block's radius. If you're picky; be sure to request a room with AC; as not all of them come equipped (it's not always needed in Seattle). Some friends staying here complained of stiff pillows or mattresses; but mine (room 307) was fine.
100537,Doctore,08/29/2006,Good location Our initial impressions from the outside were good but less impressive once inside. The hotel is showing signs of age and would benefit from upgrading - perhaps starting with new carpets. Our room was small and our daughter had a fold out bed but we had some warning of this when booking and we did book at short notice. The outdoor garden; prominent in photos of the hotel; could also be improved by some investment - better paving and more seating for starters. Good points were the continental breakfast and the free shuttle. The location is also good - a short monorail journey from downtown Seattle.
100537,sciencefan,08/29/2006,Off the beaten path outside walkway
100537,bikerider23,08/06/2006,A little too quaint After a 2 night stay I have to state that; while the Inn definitely had an old-time feeling and ambiance; it had too much of that feeling for us.The biggest plus is that the Inn is only 2 blocks from the Seattle Center. The downside is that if you are looking for a typical motel/ hotel environment; this Inn is not for you.A very aged room with steam radiators and a noisy a/c is is sometimes OK; but when I had to go one block to a store to get ice (no ice on the property!); then that was too much.Some folks will love the quirks; but we didn't.The price is certainly agreeable; but we will check out other nearby hotels next time.
100537,salaciouscrum,07/15/2006,a decent hotel I was apprehensive about staying at the Inn after reading a lot of bad reviews; but had a good stay regardless. I loved the fact that it was close to the Seattle center and great restaurants (mecca cafe; pagiacci pizza). The room was well kept; with a proper kitchenette which was always clean. Had to request extra pillows; but the staff couldn't have been nicer about it. There was also a free continental breakfast with muffins and bread; but I couldn't get up before ten.If you are a light sleeper I'd advise bringing ear plugs; since the exterior noise can be a but much sometimes. Also getting back to the hotel from the downtown area can be a bit confusing; since the monorail isn't working; so picking up a bus map would probably be a good idea as well; if you decide to go exploring. Otherwise everything was great.
100537,brookl,07/01/2006,old and dumpy But this place had so many problems that my head starts spinning when thinking where to start. We got there at like 10pm for check-in and was told we'd have to park on the street cuz no parking left on their lot. The room was tiny and the carpet was dirty in some spots. The room came with a kitchen; but it was nasty and so we never used it. Especially the fridge... the first and only time we opened it; the nasty odor of rotten vegetables gushed out of the fridge and filled the entire room. Throughout day and night; we could hear people talking and walking up and down the stairwell right outside. Also the noise from the streets right outside the window was substantial. There's just no sound insulation at all at this place. Bathroom was surprisingly clean; the only part of our room that appeared well-kept. But the shower pressure was horrible throughout our stay; and we ran out of hot water twice. In fact; one morning I took a cold shower basically from start to end. The front desk staff was generally nice. But there was this one guy who was completely uncaring and unhelpful... not sure what his problem was. The only thing I liked about this place was that it had a ceiling fan and a walk-in closet. We paid $100/night for this place; which I suppose is reasonable for the Seattle Center area. But I'd pay $40 more a night to stay at Holiday Inn Express or something. I basically can't recommend this place to anyone.
100537,ATripAdvisorMember,05/27/2006,We Loved the Inn at Queen Anne The Inn at Queen Anne is a great place to stay. Where else can you get a nice room with a kitchenette and walk in closet for under $125. a night? All the staff was top notch - from the maintenance men working outside the building to the desk clerks to the shuttle drivers. They were all very friendly and helpful. We would recommend this hotel to anyone and if we visit Seattle again; we will definitely stay at the Inn at Queen Anne. Thanks!
100537,MultiSync97,05/23/2006,Tranportation advisories for this hotel View from the hotel room window
100537,rj2000,05/22/2006,great location and staff The location and price make this Older Hotel a good choice. The staff are very friendly. If you are looking for a modern place this is not for you. This is an old studio apartment building that is now run as a hotel. In a great neighborhood close to great local resturants. The hotel does not have a sterile tourist feeling that most of the newer mid range hotels have. It feels more like a small European Hotel. Yes; the rooms could use a little moderizing; but one must compermise. We just made reservations for another stay
100537,rockiesgirl,03/18/2006,Two Thumbs Down What a disappointment. This might be fine for the leisure traveler but it's not recommended for the business traveler. 1. Parking is hit-or-miss. You have to pull up at the curb; go in; and see if they have parking available. If not; you may park on the street at a meter overnight or in a pay lot within a few blocks of the hotel. 2. There is no elevator and no mention of this on their website or when you call to make a reservation. 3. Only special rooms have Internet access (this is Seattle!) Again; this is not mentioned anywhere on their website or when I *specifically* asked for the difference in room types. 4. Rooms are small but servicable. Nothing to write home about. No irons/boards in the room. No coffee service. 5. No one available to check me out at 6:30am. I left early to try to get to an Internet cafe the desk clerk told me opened at 6am. Uh; it opened at 7:00 and I had to be on my way across town at a meeting by then. If I were a leisure traveler; none of this would have bothered me quite so much but as a business traveler; no thanks. You definitely get what you pay for. I doubt I'll be back.
100537,ATripAdvisorMember,03/17/2006,I will return again I stayed at the Inn at Queen Anne just last week; and it was my third visit to this hotel. It is not a fancy place; and those who are used to the Westin should save their time and energy and stay elsewhere. However; for myself and the 3 other people I was with; we found this place to be perfect for our needs. I like that all rooms have celing fans and that you can actually open the windows! The bed was comfortable; but extra pillows are a must; and earplugs are helpful if you are a light sleeper. We had tons of extra hot water; at about 11 AM. The room size seemed totally reasonable to us; we have stayed in smaller rooms for less money. The staff was excellent; and even mailed me a pair of sunglasses I had left behind in the room (Thanks Brigita!). The location is excellent- Queen Anne is a great place (and we are well-traveled in the Seattle area) good food; fantastic indie record store and Key Arena all within 1-2 blocks. We usually stay in downtown Seattle (in 2 to 4 star hotels); but have recently chosen this area instead; as it has more of a neighborhood feel. Bottom line; if you are high maintenance; expect everything to be perfect; and have an issue with things not being brand new; then go elsewhere. But if you are looking for a comfortable; VERY reasonably priced hotel that offers good service and has more character than most places; then choose the Inn at Queen Anne.
100537,ATripAdvisorMember,03/09/2006,What a value! We loved the Inn at Queen Anne. My husband and I came to town to see Bon Jovi and we searched on line for hotels near the Key Arena. We were a little apprehensive due to the negative reviews; but found ourselves a hotel that we will return to again and again. You can't find a deal like this anywhere in Seattle. This hotel is not the Westin but it has a lot of charm and is in a perfect location.
100537,FMUBSU,02/27/2006,An incredible dump! You get what you pay for! Although this place looks charming on the website; RUN don't walk from this dump. As we walked down the musty; dirty hallway; we saw two patrons with their doors open in their underway smoking and cooking their smelly dinner. The room is small; shabby;dirty and cold. Amenities? None here. The location and neighborhood are great as is the price. However; unless you want a Flophouse or run down YMCA; look elsewhere. I swear this place is a half way house!We checked out the next morning and headed for the Westin. This place is scary!! I would not even give this place one star!
100537,jakv5,01/22/2006,Great place in Queen Ann While I can see the point of the negative reviews I still love this place for the money. If you are interested in more upscale try their other property the MarQueen which is 2 blocks north.Pros: Great PriceFriendly atmosphereCleanGreat lively neighborhood (make sure you try the food at Peso's) that has more of a neighborhood feel than downtown.Free Shuttle (when it's not busy)Cons:Far from downtown (I like this neighborhood better than downtown; lots with-in walking distance; when you want to head downtown the monorail is a quick 10min walk or take the hotel's free shuttle).Unattractive Exterior.No ElevatorAll and all this is my favorite hotel in Seattle for the price; hands down.
100537,ATripAdvisorMember,11/23/2005,Old-style character at Inn at Queen Anne? You're joking! Hi; folks! Let me make it clear straight away that I never give bad reviews to any place; person or thing; but when I booked to stay at this place; I was expecting true Olde Worlde charm; courtesy and service; as that is how they advertise themselves. But what did I get? I arrived at the hotel after an 11 hour flight plus another 45 minutes from Seatac airport to get here; and they kept me waiting for what seemed like an eternity! Eventually; they found my internet reservation and marched me off to my room on the 3rd floor (no lift) and no help whatsoever. Anyway; the room was so small; you couldn't swing a mouse in it; let alone a cat! The A/C unit did not work and the whole room was just so claustrophobic; I just couln't get oout of there fast enough! In the morning; the fun and games started--I got into the bathroom for a shower; and guess what--no hot water! And the bath tub and taps--they must have bought them in some garage sale during the 1940s--they were so rusty and horrible--yuck! Anyway; downstairs for a bit of coffee and their continental breakfast--this turned out to be cheao supermarket bagels and commercial coffee made in an ancient percolater! My advice--DO NOT STAY THERE--at least until they kick out all their Staff and bring new guys in with some courtesy and revamp the whole building!
100537,Holakjs,11/16/2005,Location and accomodation at QA The previous reviewer was very complete.Let me preface my review by saying I got a package on the Internet. Then I read the less than favorable reviews so I was rather apprehensive on arrival.Inn at Queen Anne are former studio apts in building built in the 1920's or 30's. Actually; while on the bus; I met a woman who volunteered she lived there in the 1960's also said she was one of the first TWA stewardess. In her 70's??? she was still a beauty.Back to QA; it is an older apt and not the Hilton; but I liked it; its location; and the staff was completely accomodating not ever mentioning my Internet status. Actually; I don't think the price was that different from what everyone else was paying. I won't repeat the description of the previous reviewer all of which is true. BUT; I will emphasize the convenience of the grocery store across the store and the bus stop at the corner.Also; emphasize the free shuttle to downtown supplied by Queen Anne. I had no water pressure problems as described; but in a hotel I normally shower in the evening since I believe most people shower in the morning which can cause a problem in older hotels. Water simply gushed out of the shower like it does in older showers that don't have water control. (My room was on the 2nd floor.) Sometimes older is better.:)To the airport. I arrived at 10:30 pm so I took a cab because I didn't want to be transferring at all hours of the night. But on return to airport; I took free shuttle (provided by QA) to the Westin where I got a bus for $10.25 to the airport. Since the Westin is the next-to-last on the route; there wasn't much time spent driving around to other hotels. Then; it was less than 1/2 hour to airport. BTW; the Westin has a fantastic concierge service. Since my convention was there; I got their service as well as help at QA. Also; the Westin openly advertises the bus to airport leaving every hour at 21 and 51 minutes after the hour.
100537,1freespirit,11/10/2005,Great Little Place.. Excellent Location! First off if you are expecting the Hilton - the Queen Anne is not that. If the Hilton is what you are expecting find a Hilton and pay the price otherwise do not complain about this nice little quaint hotel!Pros: Very Comfy - everything worked in the room. Rooms were small; but I like to think of it as cozy instead of small. The closets are real large so therefore much of your traveling items can be stored out of arms way. I believe all the units have a small kitchenette which consists of a (2) burner stove; microwave; sink; cupboards; small fridg and enough dishes and silverware to accomedate 2 just fine. The staff was very friendly and helpful. There is a continental breakfast offered with coffee; OJ; and rolls - there may be more I was not sure as my husband just went down one morning to get me some OJ and a roll. I can say the roll and OJ was tasty and fresh.The maid server was very nice and did a good job on cleaning daily.There is high speed internet available in the rooms; which is a plus if you are like me and have a traveling office which requires you to work while out of town.Location is absolutely wonderful. Walking distance to space needle and Key arena activities; many restaurants close by and the metro bus lines are right there to take you where ever you little heart desires at a very reasonable small fee. PLUS a grocery store right across the street; drug store about 1 block away some smaller businesses like office supplies etc! How wonderful is this. The staff pointed out that is is about the same price to take a Towncar from the Sea-Tac then a taxi. And they have one that they recommend. I mean why not we did ~ hmmm Taxi or Towncar.. not really to hard of a decision there for the same price. I am sure the shuttle may of been a few dollars cheaper; so if you don't mind a 1 1/2 hour shuttle ride to save nothing more then a couple bucks then take the shuttle; otherwise the towncar is the way to go between airport and the Inn At Queen Anne.Cons: The pillows could be a little fluffier. We solved that by asking for a couple more pillows which the staff supplied without hesitation. There is not that much hot water or pressure. We stayed there for 6 nights and found that if at all possible take your shower around noon or a little after. There is really no need to turn on the cold water knob when taking a shower and the shower head can be rotated to help with the pressure aspect. Other then them two small issues really just one the water pressure (the pillows can be solved by asking for more pillows) - I cannot say anything negative about the Inn At Queen AnneAgain this is not the Hilton or even the Radisson it is a small 1930's quaint Inn located in a nice area and for the age still holds her head fairly high. It shows and feels charactor. You can almost feel the history within the walls. And the price cannot be beat!We will stay there again if we have a need to go to Seattle again!
100537,ATripAdvisorMember,10/22/2005,good value The hotel located right at the needle.The rooms were clean and big. we had a kitchen and a large closet room.The staff were nice but they didn't have a map of the city.There is a small breakfast.
100537,johnsemple2123,09/23/2005,very disappointing experience We were greeted by a particularly surly and unhelpful receptionist; who maintained that the first (awful) room was the only room available; but after a very long delay found a room that was marginally better.This is a tired hotel;with little evidence of customer care.The rooms we saw were very small; with very noisy air conditioning.We would not stay here again;and would not recommend the hotel to anybody.So far as we could see the reproduction furniture amounted to a table a chair and a table lamp!The 'Continental'breakfast in the tiny lobby area consisted of poor juice;coffee; buns and bread for toasting.
100537,ATripAdvisorMember,08/29/2005,Low Priority to Internet Customers We too would advise you to stay somewhere else if you want to have a nice weekend in Seattle. I called to confirm my reservation a few days before arriving and was told that inertnet customers get last priority. Nice. I should have cancelled right then; but didn't. Big mistake. True to their word they gave us a room on the 3rd floor (no elevator in the building) which was one step up from a flop house. The air conditioner blew warm air and the windows didn't open. Thankfully there was no fire or we would be dead. Maintenance came up to check the A/C and said oh yes we have a part on order but it's not in; so they knowingly gave us a room that would be a greenhouse. Ok so we went out during the evening and came back to try to sleep in the hothouse got about 4 hours of fitfull sleep due to the heat; traffic noise and lights from across the street. Woke up next day to shower and guess what no hot water; the knob was actually broken; something they no doubt knew before they gave their sucker internet customers this room. Fortunately they moved us to another room that day and we noticed another poor no doubt low priority internet customer moving into the room a few hours later. Run don't walk to another hotel. This was a really bad experience for us.
100537,ATripAdvisorMember,08/26/2005,What a dump..... We stayed last weekend and had expected a Charming 1929 property based on the web-site and the reviews on Expedia. We didn't expect Charming to mean incompetent staff; showers that randomly go from scalding to cold and from medium pressure to just a trickle; tacky acoustic ceilings; moldy non-functional windows in the shower; no screens on the windows or no A/C; having our room left unlocked after maid service; having to wait 18 hours for an iron which gave us 30 minutes to make it to a wedding; having to move the car at 8am because the parking was thought to be full by the front desk when in reality it wasn't; etc.; etc.Expedia apparantly won't publish negative reviews like this I gather after having tried 3 times to publish it on-line; calling customer service and exchanging several e-mails with them. Beware of what reviews you see on Expedia and especially beware of hotels like this one.
100537,ATripAdvisorMember,06/25/2005,absolutely charming and good value I have stayed in numerous hotels in Seattle from characterless two star chains to suites at the Westin and Olympic in the past 45 plus years. But the Inn at Queen Anne really stands out among the crowd. This has to be just about the best value accommodation in Seattle. I loved this place. It is an older converted brick apartment building that is loaded with charm. You enter through a pretty courtyard with trees; flowers; etc. The wonderful-smelling hallways have stained-glass light fixtures; wing-back chairs; and a sprinkling of antiques. The rooms are not large but are far from tiny and very comfortable and clean. ( I had a standard queen. Some slightly larger rooms have a queen and a twin. They also have junior suites and one bedroom suites ). The mission-style furnishings were more upscale than I had expected for a two star hotel. The bath was small but cute with its pedestal sink; gold mirror; and elegant light fixture. The soaps; etc. were also upscale; and the towels; while not huge or tremendously fluffy; were still more than adequate; and again; more than I had expected. Although I didn't use the little kitchen; it could certainly come in handy for a lot of people. The room also had a nice walk-in closet; which was a real surprise. The queen-sized bed was firm and comfortable and the carpets newer and clean. The staff was friendly and accommodating and the (free) continental breakfast fresh and good. Parking across the street was only $10 through the hotel; a bargain in Seattle.I know that some writers have complained about the hotel; but I don't understand why. This place is cute; charming; fun and a heck of a good deal. I am recommending it to my friends and even to my 87 year-old mother. If you like same-same and cookie-cutter; this may not be your place. But for charm; individuality; and even a slight touch of refinement; grace; and elegance; you too may fall in love with it; as did I.
100537,ATripAdvisorMember,04/30/2005,$avings in Seattle We didn't expect any luxury for the price we paid and we knew it was an old building so we were fine with the decor and rooms; however there were small annoyances that tried our patience at times; like getting a smoking room when we made a reservation for non (moved to non 4 days later when avail.); no outlets in the bathroom (did get a mirror in the main area in our new non-smok room); having to ask for items that should be in our daily maid service; ie wash cloths and bath mats; however the maid service always cleaned our unwashed dishes (bonus!). Observed several items; ie irons; hair dryers; and extra pillows were often not available from the front desk but the staff we spoke to did seem to try to help but we were continually asked to check back later if they could not accommodate. The few members of the staff we spoke to were not very knowledgable but the hotel lobby has many brochures; pamphlets; and mags that guided us. If you're looking for a no frills; safe; and within walking distances to everything of interest including some great restaurants; this is the place for you!! A few tips; bring a hair dryer; an iron; and remember there is no elevator in this building.
100537,ATripAdvisorMember,03/01/2005,good bargain This hotel is in a great little neighborhood; across from the Seattle City Center (Space Needle; Key Arena) and 5 minutes from downtown. The free shuttle materialized as promised and the location is also near the monorail and Seattle's excellent bus system. While not luxurious by any definition; this lovely old building has clean quiet rooms with kitchenettes; much like an extended stay hotel. The staff was courteous and helpful. Parking is $10/night but onstreet parking is free on weekends and plentiful if no events are going on at the arena. I would recommend this inn to anyone looking for a safe; central location at a bargain price.
100537,PHARTMAN,12/28/2004,decent service the OLD look came out great.the personnel was OK.the neighbour was average.the room was correct
100537,ATripAdvisorMember,12/23/2004,I'm surprised to read of others' disappointment... My wife and I stay there every year; treating ourselves to this place with character because it's our anniversary. A cookie-cutter hotel it is not; when you want character and appreciate older buildings with history you find the differences and anomalies part of its unique character. Oh; we do know to ask for a room on the courtyard (avoid rooms on the street side); and have enjoyed the same room several times (it has a pine tree out the window). The location is great for our purposes (attending the annual Northwest Folklife Festival across the street at Seattle Center; where we met in '98). We love the local restaurants; too; especially Racha Thai. The kitchenette comes in handy; and it's a block to great stores for food; etc.Last time we stayed there we received free high-speed internet access because they forgot to mention the extra charge for it. No arguments; just a friendly offer we accepted.So; we've never had a bad stay there; and I'm about to book it again. See you there?
100537,ATripAdvisorMember,10/02/2004,Misleading and very disappointed I was looking for a special place to celebrate and found the Inn at Queen Anne on the Net. It looked wonderful and I was going to suprise my husband with great plans that I arranged; for once. What a horrible disappointment! The room price led me to believe it was on par with other hotels we had stayed in Seattle. Nothing could have been further from the truth. It was old; dated; shabby cramped; a total disappointment. In fact; the closet was almost bigger than the entire room.
100537,ATripAdvisorMember,09/06/2004,The staff went beyond the call of duty The Inn could use a renovation -- and an elevator -- but we were please with its great location and value for the money. We were MOST impressed with its knowledgable and helpful staff; which went above-and-beyond for us. One of our party forgot an essential mediation; and one of the Inn's staff insisted on taking him straight to the Walgreen's downtown. They also took us to and from the Mariners' game. True; the rooms are old and small; but we found them clean and had little to complain about. And the staff -- you folks made our stay special! Thanks!
100537,JRZGYRL,08/23/2004,Save your money The hotel's web site is terribly misleading. The room was small and dingy; though not dirty. It took three days to get a response about an air conditioner that didn't work (finally moved to a different room). Staff's standard response to any request or complaint was simply to shrug. Water pressure in the shower was nonexistent. For the price; I'd rather stay at a Marriott Courtyard; which at least tends to be reliable; if not luxurious.
100537,ATripAdvisorMember,07/29/2004,The worst hotel experience I've ever had. Stay Away! I warn you of booking this hotel for your next visit to Seattle. Although nicely located; we encountered hostile; terribly rude and unattentive staff. We had a bee infestation in our room. Staff is not knowledgeable about their own services or city. At one point; we were told to go out and purchase our own iron; since the one's they had were all taken for the evening (we had asked ahead of time if we should have reserved it and they said no). To add insult to injury; they incorrectly charged us by adding on an unauthrized upgrade. The hotel has tainted our experience in lovely Seattle and I can assure you that I have traveled the world and have yet to stay at such a terribly organized and run establishment.
100537,jojomukiface,07/29/2004,Home Away From Home The Inn at Queen Anne is our home-away-from-home when we're in Seattle. We have stayed at the Hotel Monaco and while it was fabulous; the Inn at Queen Anne has that intangible something that ensures we'll never stay anywhere else in Seattle again. We have been guests at least four times and have had nothing but good experiences. The staff is friendly and accommodating. A little different experience than most nameless; faceless hotels - but that's what we prefer.Charming; homey place in a great neighborhood.
100537,ATripAdvisorMember,03/03/2004,Terrible experience I made a reservation here entirely based on a decent review from Frommer's. When I walked into the lobby; the desk clerk did not have the room I reserved; was very rude; and I actually walked out the door at 8pm without a backup plan. The place was that bad. The room I was shown was dank; cramped; and stank. Avoid this place. Trust me.
100537,ATripAdvisorMember,01/16/2004,I will never return to this 'hotel' again. It isn't that I was expecting a luxury hotel; because I was more interested in saving money. And that I did. In exchange for saving money; who knew I also would have to settle for bad service all around . The thing I will always remember ( and maybe it was just a coincidence). But; every time I had to walk to the front desk to ask for something I didn't get in my room; or to complain about my room not being serviced during my stay; the manager I needed to tell all of this to; was walking out the door and; 'done for the day'. How frustrating is that; when the office mgr. has put in her time at work; and no longer cares after she clocks out??? I never got the impression she cared anyway; but to actually show and display that; was a shock to me. Two big thumbs down on this place.
100537,ATripAdvisorMember,12/29/2003,Worst Birthday present ever For my birthday a friend and I decided to take a trip to Seattle and stay a few nights. This hotel seemed to be promising because they could give us a small kitchenette in order to save money on going out to eat. When we got there we found that they did not have any pots or pans to cook with which we promised over the phone. To make it worse they couldn't find one; or acquire one for us. So we had to then walk to the store and BUY one in order to cook the food that we had brought with us. To make matters worse our toilet was clogged; several of our lights didn't work; the water took about 30 minutes to heat up and the ceiling looked like it would collapse over night. At the end of our 3 day stay all the manager would do was take off our room tax; and sent us home with our newly bought pot (we recommended he keep the pot for the room and refund the money we paid for it). For as much as one would pay to stay at this vintage hotel; they might as well stay at motel 6 down the street.
100537,ATripAdvisorMember,11/15/2003,Loved the Inn at Queen Anne showReview(1489131; 'full');
100537,ATripAdvisorMember,11/01/2003,Loved the Inn at Queen Anne showReview(1433875; 'full');
100537,ATripAdvisorMember,10/12/2003,Don't waste your money showReview(1385134; 'full');
100537,rainbirdreader,09/05/2003,A charming hotel in a fabulous location showReview(1274788; 'full');
100537,biggerduck,09/03/2003,Not the fine hotel implied by the brochure showReview(1272741; 'full');
100537,ATripAdvisorMember,08/23/2003,Don't let the name fool you showReview(1257146; 'full');
100537,ATripAdvisorMember,08/15/2003,My Destination of Choice! showReview(1229284; 'full');
100537,ATripAdvisorMember,08/12/2003,Needs facelift showReview(1223984; 'full');
100537,ATripAdvisorMember,02/27/2003,poor quality hotel showReview(861639; 'full');
100537,lass,02/04/2002,Excellent choice - convenient; nice; and friendly showReview(368010; 'full');
100537,lass,08/17/2008,Gute Lage ; angemessener Preis showReview(19634976; 'full');
100537,3145,11/30/2007,estadia en la posada inn at queen anne showReview(11162322; 'full');
100537,MinifeeEurope,08/08/2007,Hotel en ville - peu cher par rapport aux autres showReview(8375789; 'full');
100537,lass,07/04/2006,G眉nstig und netter Service showReview(11332643; 'full');
100540,pglein,10/28/2008,Captures the essence of Queen Anne If you want to come to Seattle and actually experience what it's like to live in town; this is the place to stay. The rooms are converted turn-of-the-century apartments; which are quite common in the city. Like many of those apartments; the hotel has updated and improved the rooms only where necessary; but keeping up the mainenance as best as possible; while retaining the historic charm. There is a catch; the plumbing is old; noisy; and unpredictable. I haven't had a shower like that since I moved out of my old North Tacoma home (c. 1923). So many different temperatures; such a short amount of time! Charming; sure; but definitely NOT enjoyable. I would recommend upgrading the plumbing to a modern recirculating hot water system. Also; the television in the room was old; not HD; and was clearly wearing out. Again; this is what living in Seattle; especially on Queen Anne; is ACTUALLY like.The flip side; of course; to the imprefections is the absolutely excellent location. This area of Queen Anne is one of the most convenient areas in Seattle to stay in. Restaurants; bars; shopping; entertainment are all very numerous and right around the corner in literally every direction. And although the view of the water and mountains from the front of the hotel is excellent; I recommend a short walk up the hill to Kerry Park for the best view in the city (get your own directions; I know you know how; maps.google.com). I will warn you; it's a very steep hike up Queen Anne Ave. But well worth it for the view.As a former resident in the neighborhood; I can tell you street parking in the area is difficult to say the least. For this reason; I utlized the hotel's valet parking extensively. You get in and out privelages; but I recommend calling ahead from your room to have your car brought up as it does take a few minutes; especially around check-in and check-out times.I found the staff (especially the doorman) to be VERY attentive. I took more advantage of their services than usual as I was staying at the hotel for my brother's wedding (held off-site); and I was thoroughly impressed. They met every reqeuest and didn't give anyone any grief over any of it.Another warning: rooms on the front of the hotel are subject to noise from bar across the street (and just general late-night street noise) that can last into the wee hours of the morning. if you are a light sleeper; ask for a room on the back. The catch with that is; you don't get the view. Personally; I'd rather have the view. The street noise really wasn't bad except for one guy who came out of the bar yelling up a storm at 2am. He was gone quickly and I was back asleep.Room rates are reasonable. They're not the cheapest you'll find in Seattle; but for what you get; they are reasonable. Other reviews complaining seem to be out of touch with what things cost in a city like Seattle. I've paid considerably more for rooms in downtown that were not as large and had half the character.
100540,ZagreusAmmon,10/24/2008,Value Boutique Hotel In a city full of over-priced hotels; pretentious venues and expensive parking; my wife and I have struggled to find a reasonable place to stay for our occasional trips from Eastern Washington.This hotel was a nice surprise. It is an old and partially renovated apartment building (I say partially; because the vault of the rooms are basically untouched beyond paint; the floors need a good polish and kitchens are not updated) with pleasant and tasteful decor. Our room had a fairly new Queen Anne (?) style bedroom set and a nice small sitting area; but really could not escape the feeling of just being old.The advantages are clear: it is a good value if you can get a room in the lower $100's (the rack rates are not a great value); it is walking distance to a number of theaters; activities and neighborhood restaurants; the kitchen is a nice plus (so you can stay in a hotel and box your unfinished dinner); street parking is available in an area that is not so seedy that you don't get over the initial nerves and the rooms are pretty comfortable if you can get past the lack of updated trimmings.By the way; our doorman was unusually attentive. Maybe someone reads these reviews...;-)
100540,trippPortland,09/29/2008,Great Potential; but... As many other travelers have noted; this is a beautiful old building (actually a former apartment building) on the fringe of downtown Seattle.The hotel is located at the foot of Queen Anne Hill; a lively commercial and nightspot area.The building itself has a lot of potential. It was built around the turn of the 20th century; and is loaded with Old World Charm; as they say. The owners have tried - rightly - to capitalize on this heritage; with historic photos on the wall; and Victorian-style potted palms and plants in oversized urns. There are lovely oriental carpets and the rooms are large- - they are really single apartments (size-wise they are between a one bedroom and a studio).So what's the problem? There are a few; actually. We noted that the management has TRIED to capitalize on the historic nature of the building; but they have come up a bit short.To wit: The aforementioned potted plants? Fake. The oriental carpets (and the rest of the carpeting; for that matter) were tired and dingy. Not filthy; but dowdy. The red carpet (a nice touch) on the marble steps at the main entrance was marred by two crushed cork-tipped cigarette butts on the night we arrived. These details belie a standard of cleanliness and care that is noticeably below par. The place aims to be your glamorous old aunt but actually comes off a bit dowdy. The old girl needs a good scrubbing and some TLC.Then there is the matter of service. We have stayed at the Marqueen three times; and the service has been uneven. Sometimes very good; but more often simply lackadaisical; and occasionally surly. (Open note to management: An establishment that employs a doorman should instruct that person to OPEN THE DOOR for people as they approach; and not merely watch as patrons struggle to do so on their own).One gets the impression that these problems -- irritating though they may be -- are not insurmountable. Nothing that a visit to the beauty parlor for the building; and a refresher course in boardinghouse manners for the staff couldn't cure.
100540,DevanSam,09/25/2008,Loads of charm! My family and I stayed at the Marqueen in early September; and we were thrilled with the lovely charm and ambience of the hotel. It felt more like our own little apartment room rather than a plain hotel room. My wife especially loved the little 'sitting room' area.There was a nice little kitchenette in our room; but please be warned that there are little or no utensils in order to cook anything more than a very simple packet meal. We are used to self contained rooms in most hotels including mixing bowls; can openers; cork removers; olive oil and other basics; but you don't get any of that here.Nevertheless; there are a couple of great supermarkets only a block away which can supply these and lots of great ingredients to cook.The hotel is only a 5 minute walk from the Seattle Center and Space Needle. We stayed here for nearly 2 weeks; and had absolutely no noise problems from the surrounding bars or other rooms. We were on the second floor facing at the back of the hotel.Definitely a highly recommended property; and we would stay there again if ever in Seattle.
100540,pat560,09/19/2008,Disapointed The pictures online tell a different story.. The Lobby area was nice; as were the staff. There is no ice in the rooms or in a self serve location. I had to call room service for ice; and after 20 miniutes I went down to the desk and got it myself. Very dissapointed in the room; old and dumpy! The plummbing is not much better. Their restaurant is across the street; if you want room service from there it's 20% service charge + 18% gratuity???? Oh! and to park your car; it's $20.00 per night. My room was right across the street from a bar/restaurant that was noisy all night.
100540,LostAussie18,08/08/2008,Good choice in Seattle As others have said; this is a little gem of a boutique hotel on the edge of the downtown. Its an old building and while nicely maintained and restored; some people might not like the slightly old finish. We loved it. Our room was on the third floor at the back of the building. It meant that it was very quiet and we even had a fairly clear view of the Space Needle; which is only 5 blocks away. Our room had 2 queen size beds; a separate small sitting room and even a full kitchen. Everything worked and was very clean.The staff were very friendly and professional. Valet parking was quick and easy. Its location is in a partial residential area; so it has a homely feel outside; with lots of good neighbourhood restaurants and pubs. A short walk to the Seattle Center provided access to the monorail for a quck trip into the downtown.We will definitely stay here again when next in Seattle.
100540,tencom,08/06/2008,Very nice and interesting stay 3 stories; no elevator. nice room that was a converted apartment. small kitchen area; nice view of the space needle. Close to city center. Was able to get on the monorail in city center and take it to downtown. Nice friendly staff.
100540,Petierabbit,06/30/2008,nice comfortable stay When people ask if we will stay at this hotel again; I would say yes. Just be more careful which room to be in.I stayed at MarQueen for 4 nights for business trip. Although some of the review was mentioning about noise; we thought having a spacious comfortable room was important. When we arrived; there were one couple before us; and they were asked if they prefer quiet room. They took the quiet room on 3rd floor. When we were checking in; the front desk person did not ask our preference... I just let it go; and took the room she gave us. Which turned out to be the direct across the noisy bar on 2nd floor room 204. It wasn't very noisy when we checked in around 4 pm. It was Wed. The noise from the bar started around 9 pm and ended around 2:30 am. Even though the window was shut; it could still hear the screaming guys and gals smoking outside the bar. I believe the hotel knew the noise problem from the bar; because there were set of ear plugs in the snack basket for the guest. We had to use ear plugs for the night. It was still weekday; I could not imagine how noisy the weekend will be!!! Next morning we changed to quiet room on 3rd floor facing backside of the building. Rest of the stay was wonderful. It is a funny thing... although we had loud noise problem; I still think staying at this hotel gave us sense of living in seattle. And we loved it. Maybe because the hotel is kind like an apartment; you feel like living there. Having a kitchen and dining area was very nice. It was very nice to have separate living area with sofa and coffee table.One more thing... if you have a car; parking around the hotel will be tough! There are a lot of restriction for street parking. You should expect to pay $20 per day for valet parking at hotel. You will be able to take car in and out through out the day. but you also pay tip to valet parker.When I went to downtown to meet my husband; I walked to monorail just about 10 min nice walk from the hotel. Once you take monorail; it only takes 2 min to get to Westlake Shopping Center which is the center of downtown. If you decided to stay at MarQueen; avoid room on 2nd floor facing the street. If you want to have quiet room; ask for 3rd floor facing the back side of the building. You will have a little bit of the space needle in view from the window. I noticed that 2nd floor facing back has no view at all. They are looking at wall of next building which is very sad...
100540,Iwilder,06/05/2008,Marqueen; the good and the bad This hotel is lovely and in a great location. The rooms are spacious and comfortable. The desk and service personnel are knowledgeable and helpful without fail EXCEPT in one very important area:The only problem; and it was a major one for me; was that they refused to take our party of eight (we booked four rooms) to the Pier to meet our cruise. One of the main reasons we booked with this hotel was because of the transportation to the Pier. We were told that we could not monopolize the transportation (?) but no explanation was given as to why four couples could not be provided transportation. Evidently if we'd been four separate couples taking the same cruise but not acquainted they would have had no problem. We managed to find transportation at a very significant cost. The day we left; after moving our bags to the lobby and after our transportation arrived I inquired again as to their policy....and was told I had been given incorrect information and they would have taken us. Strange...as they refused to schedule us but then said they would have taken us if we were scheduled.Overall this is a good place to stay; but beware of transportation promises; it may not be there when you need it.
100540,rgerrans,05/16/2008,Great location; staff and room We stayed at the hotel over the weekend and were very impressed by the staff and very happy with the property and the room. It's nice to stay in a hotel with some character and not the same box feel. The room was in excellent condition and looked freshly painted. We had a large comfortable king bed (though the pillows were a little on the firm side for our liking) and enjoyed having the full kitchenette (even complete with a wine opener ;-). All the staff were extremely friendly and helpful throughout our stay.We were on the third floor; directly across from the bar mentioned in previous posts (I had it confused with the piano bar behind the hotel when I checked in and requested our room location). The first night we experienced the same noise referenced in other posts; but the next day I realized that the windows weren't fully latched. Once latched; the noise wasn't nearly as noticeable the second night and we got a good night sleep. We noticed no noise from inside the hotel. We also had massages with the spa in the hotel and they were very enjoyable as well.This is a great hotel for someone looking for something off the beaten path. It is very convenient to downtown and there are a number of coffee shops; bars and restaurants in the immediate neighborhood.
100540,travelchick66,05/04/2008,Had a great time hallway
100540,Noodle73Uk,04/28/2008,Nice touches.... We arrived at the Marqueen in the early hours after we moved from a noisy hotel downtown. The receptionist was very helpful and friendly and his colleague delivered a well earned bottle of wine promptly to the room.All of our family and friends were already at the hotel as we were there for a wedding. The location was within easy reach of the Space Needle and many bars and restaurants. We welcomed the use of a kitchen and found the 'little extras' which you could purchase from a basket in the room a nice touch. The staff were always courteous and friendly and turn down service was another nice touch.
100540,KLRParkCity,04/22/2008,Charming in a fun neighborhood This place is in a great neighborhood. You can walk and explore and catch the monorail downtown. We had a blast and hope to return again. We highly recommend this hotel for it's location; price; charm; uniqueness and proximity to fun.
100540,Nyetah,04/06/2008,Hipster Feel The TV cabinet in the MarQueen room
100540,anonymous666,02/22/2008,Love It!!!! We spent a romantic weekend in Seattle the weekend before Christmas and stayed here. We absolutely loved it!!! Cons: Tricky to find if you are not used to Seattle. There is no restaurant physically inside the hotel. You have to go outside and around the back to the restaurant they use. There is no guest parking. Common problem in Seattle though. You have to pay to park and since the hotel itself only allows Valet; you might have to pay to park in a lot up the way a bit. Pros: It is an old hotel so it has a lot of old charm. The room we had was absolutely wonderful! It was HUGE!!!! Hard wood floors; had a nice bathroom with cool old style tub. A little sitting room for breakfast with a full size fridge; stove; dishes; etc...there is also a little sitting area (think small living room) with a couch and two chairs and a table. The bed was very comfy. There are plenty of things to do right outside of the hotel. Nice restaurants; friendly neighborhood pubs; shopping. It was clean; it was cozy and we loved it. It's only a few minutes in a cab from the Space Needle and the Warf. If you are brave enough to get out and walk in the weather it's only about 15 minutes walk down to the Warf. The staff are super friendly and more than willing to help you find your way around the city. The restaurant that they use for guests does do room service; but again; you have to go outside. Oh; and in the room; there is a coat/linen closet. Now; it didn't bother us; but some people might find it odd. When you open the door; you see two cozy robes; towels; pillows; and then you will notice that it's actually the hot water heater room. It's quite large but dark. I wouldn't recommend letting kids play in there! I think the building itself was at one time an apartment building and that explained some of the funky things you see in the rooms and building.I highly recommend trying it if you like quirky; old style buildings. It's a lot of fun.
100540,JMerhab,12/18/2007,A New Family Tradition I booked my stay at the MarQueen Hotel in Seattle; WA with the assistance of TripAdvisor and via Expedia. This was a first in every catagory. I depended on the reviews in making my hotel selection. It is with this in mind that I write my review today. We had a fabulous 3 day stay at the MarQueen. We have decided to return yearly as a new family tradition. Checking in was easy. The front desk clerks were friendly and knowledgeable of the hotel and area surroundings. The rooms were large and immaculate. For fun; I even did the white glove test and didn't find a bit of dust. The hotel has been well renovated with attention to every detail. The kitchen and bathroom space was very quaint and efficient. It was a nice change from the typical hotel chains. You couldn't ask for a better location to all the Seattle attractions. It took my family 35 mins to walk to Pike Place Market. Great morning exercise. Loaded with shopping bags; we took the Number 18 Bus back; which dropped us off at the hotel; 8-10 minutes later. I look forward to our visit next December. We'll need two rooms as more family members plan on coming.
100540,PammerC,11/23/2007,A little old-fashioned; but charming The room was very spacious; and had a charming; vintage feel. There was no elevator; which we didn't realize when we booked; so it was kind of a drag climbing the stairs with bags; but the exercise was good for us! There's a very good (and sometimes busy) coffee shop next door; accessible through the lobby; which was a nice convenience. I liked the area very much; kind of off the main tourist track; with some cute restaurants and shops nearby.Drawbacks were lack of onsite parking--we had to wait for the valet to retrieve the car each time we needed it--and no wi-fi--it took one of the staff many trips to figure out how to connect our laptop to the internet with the ethernet cable they supplied. Overall; I liked the Marqueen; and would recommend it for someone who likes something different and a bit funky.
100540,sirtravel,11/19/2007,good value; more apartment than hotel... I was in Seattle for work and wanted to find a good value compared to the expensive conference hotels downtown. The Marqueen provides good value and is more of a European style hotel; except the rooms are actually more like large studio apartments including a kitchenette; large bath and walk-in closet.The bed and linens were comfortable and the hotel is located in lower Queen Anne in close proximity to some great bars and restaurants; but it is not walking distance to downtown and public transportation options are limited. There is a great coffee shop attached to the hotel and but no restaurant -- no need in this area of the city.This hotel is for a particular type of client. If you are looking for a Sheraton or Holiday Inn; this is not your type of place. If you want a friendly and home-like atmosphere with lots of room to rest your weary body -- then this is your place. PS Noticed no particular musty smells in the lobby or the room and I am usually VERY sensitive to these things.
100540,BerkshireLad,10/26/2007,Pleasant Stay Spent a week in Seattle staying at the Marqueen; handy for the Seattle Centre and Space Needle and only a monorail ride or quick bus trip to the heart of downtown with plenty of bars and restuarants in the area if you want to eat locally.Rooms are big and come with a fully equipped kitchen and mine was comfortable and clean. Plumbing was rather antiquated but eveything worked which was the important thing. Front desk staff were attentive and helpful and happy to provide advice and guidance on local amenities. If you're a light sleeper I suggest you ask for a room at the rear; my room was at the front as the proximity of the main road and bars and restaurants means some late night noise; particularly at the weekend. It didn't stop me getting a good nights sleep; more of an issue was the noise from the fridge in the kitchen which I found it best to turn off overnight.Overall; I'd be happy to stay again at this well-appointed and individual hotel.
100540,readytogo63,09/15/2007,Customer Service was terrific I read all the reviews; but questioned if they were planted or for real. Well; they were for real. Everything we asked for was taken care of immediatly. It was as if the desk staff knew what we wanted before asking. Loved the room; especially the kitchen and small reading/parlor. Robes were provided as well as coffee and tea. We did some shopping at the market down the street which saved us a few dollars on food but don't miss Peco's restaurant across the street. They have a Happy Hour breakfast between 9:00am and 11:am with just about anything on the menu for $6.00. Lots of other dining options within a few short blocks. Should we return to Seattle; this will be our first stop.
100540,Zipjack,08/23/2007,Hotel Air Quality Alert The service at the front counter and valet was above average. The hotel has a very bad smell as soon as you enter. The smell is musty/ moldy and is not only at the entrance but in the room we stayed in room 214. The excuse by the front desk employee was that the woman's rest room on the first was the cause of the odor and it comes and goes. The bed mattress needs to be updated. Air flow / ventalation needs to be examined - the A/C was a window type that was not adequate for the room size. The daily valet was pricey at $18 per day. The Space Needle was within 10-15 minute walk- would not suggest taking a family on the walk in the evening hours as some of the street people gave us concerns. Overall; an ok stay- if you have allergies or do not like the grandma musty/ moth ball smells suggest paying a little extra to get better air quality.
100540,clarasri,08/21/2007,A great start to our trip My friends and I stayed here at the start of a road trip to California - a great way to start our trip! The MarQueen is a beautiful period hotel with lots of original features. The staff are really helpful and there was a free wine reception the first night we were there. Our room was large and very comfortable. The kitchen area is great ; there's air con; TV; WIFI; a seperate sitting area etc. We also found it to be a great location for exploring Seattle - great restraunts right opposite and walking distance to the Space Needle. Compared to other hotels in Seattle - very good value too!
100540,seattlemunich,08/20/2007,Perfect for a bride/groom and guests! My husband and I chose the Marqueen as our wedding hotel in July. After talking with almost every other hotel in seattle; the Marqueen had the best rates for the rooms/amenities (they also run a stay 3 nights; get the 4th free- check out their website for these deals!); excellent location and were amazingly easy to work with. They offered us a small block of rooms without needing a guaranteed %; and being a detail fanatic; I went back and forth with the guest service manager MANY times and he was always super nice. They also left us a bottle of champagne in our room the night of our wedding! Very thoughtful. The rooms are like small apartments- the pictures posted by previous guests are very accurate and we also stayed in room 202 (has a nice view out the front of the hotel onto 1st?). They have a small kitchenette; built in dining space; huge bedroom and a small sitting room. We used 202 as the brides getting ready room; and it housed all the people and comer/goers without ever feeling crammed.The marqueen itself is an older building with great architecture and light; so we also took our 'first sight' pictures here before we headed off to the wedding as bride/groom. What I like most about hotels; once they have the basics down (large room; clean; internet; etc) is the service. And with a bellman to help you the second your car pulls up; and who opens/closes the front doors for you every time you arrive; and the front desk who were very nice... the marqueen adds the extra touch you're looking for! Esp during your wedding weekend.Other details: - Only drawback (for some; but I didnt think so) is that they dont serve breakfast. But you have a kitchenette or Pesos across the street has very yummy breakfasts! - Very close to multiple restaurants on lower queen anne; 2 large grocery stores; a Kits Camera (which came in handy); dry cleaners; Kinkos and 2 starbucks- all within a 4 block radius of the marqueen.- Super clean rooms and the maids were really good about not disturbing all our wedding stuff; yet still organizing the room during service.- They have a downtown shuttle which was awesome (fyi- the marriott on lake union doesnt have a shuttle- we had some guests staying there and overall; were disappointed).- Parking was easy; although we valeted with the hotel most of the time for minimally more. - FREE internet; which also worked well/fast! Hooray.* I didnt notice an elevator for older guests or handicapped; although there might have been one. But they do have rooms on the first floor.Overall; 5 stars and we highly recommend the Marqueen! Enjoy.(I havnt added our own pics; as room 202 was already posted by another reviewer; and we were quite messy in our room! But their pictures are very good and truly show the room as we had it as well)
100540,JP21PortlandOR,08/17/2007,very charming hotel We stayed at the MarQueen hotel for just one night it was wonderful. Previous reviews mentioned the noise from the front of the hotel so I requested a room on the 3rd floor at the back and it was very quiet. It was a 5 minute walk to the Seattle Rep Theater; with lots of restaurants to choose from along the way.Our room was quite large with hardwood floors; crown molding no musty smell whatsoever. The room and the hotel overall was very clean and beautiful.
100540,kdtc,08/14/2007,Always a joy to return to the MarQueen after a day of sightseeing Bath and Shower
100540,thomaslno,08/05/2007,Close..but no sigar. Stayed at Marqueen for a week. Expensive. Different experience than staying at the typical hotel-chains. More charming. Variable service from front-desk; but mostly positive and helpfull staff. Room (211) was spacius and quite (asked for quite room; and got it); but no view. Window faced a brick wall. Probably better in 3 floor.Cleaning could have been better; and the hotel in general should soon have a general clean-up.Close location to space needle and Belltown.
100540,tb1travels,07/28/2007,Great location This hotel has great service; and most rooms have a full kitchen which was great since there is no breakfast at the hotel. Across the street; Pesos; serves great breakfasts for $6 M-F. Pesos is also a great night spot every night of the week; so if you go to sleep early; don't get a room on Queen Anne. Up the hill on Queen Anne is a great area for breakfast and shopping boutiques. The hotel is also on the 18 bus route; which takes you to Belltown; Ballard and downtown.
100540,MrManUsa,06/29/2007,Loved the hotel At first I was a little hesitant about staying at the hotel. The hotel itself is fine; but the people at the bar outside can be a little loud. In retrospect; I am so glad I chose to stay. This hotel has some of the nicest front desk people I have ever met. One person; Kris; in particular was fantastic. He always greeted us when we passed by. Even if it was 3 or 4 times in 15 minutes. He was personable and professional and always had a smile on his face. Each night when we walked through the lobby he offered to set up a wake up call for us; instead of waiting for us to ask for one.The rest of the staff was just as good. Plus the location is perfect. Try to get a quiet room because of the noise from accross the street; but if one isn't available; remember that the bar closes at 2am; so it should be quiet after that. I highly recommend you stay at the Mar Queen Hotel.
100540,tatiana131,06/20/2007,Good old hotel The Marqueen is in an old building with a long and illustrious history. At various times it's been a Ford worker complex (turn of the century); an apartment building and an opium den. : )Now it has been restored as a old world feel hotel which definitely lacks the lustre and shine of the new and the modern but still has it's charm. The suites are spacious with tall ceilings; original hardwood floors; new bathrooms and original kitchens with massive cupboards. Not all the suites are flawless - some still have carpeting over the hardwood for instance; and there is some must in the air; but it's not unexpected or bad; and the work is not finished. The furnishings have an antique feel to them; there is free wi-fi; robes and the best; most helpful staff I have ever seen. They were truly outstanding ensuring the stay was a great experience. You can't beat the value for the price for a downtown Seattle hotel. All the great things downtown are within walking distance and the one cab ride we felt was required was only ten dollars. If you're not the kind of person to be put off by an older feeling room it's great value; but if you need shiny surfaces and modern furnishings this is not the place for you.
100540,genevieveW,05/09/2007,Fantastic hotel; great for wedding guests We used the Marqueen and its sister hotel the Inn at Queen Anne as recommendations for our out-of-town guests at our October 2006 wedding. Our bridal party also stayed here; and my husband and I stayed in one of the large suites they use as the bridal suite. The Marqueen is very charming; with an old world feel; and extremely affordable (with or without a wedding discount). We loved the furnishings and the design of the rooms. And the price was just unbeatable! The whole staff was super nice as well. Also Queen Anne is an ideal neighborhood if you are visiting Seattle; cute and charming with easy access to Seattle Center and Downtown. Everyone we spoke to in our wedding party had a good experience there. The suite we stayed in was huge and beautiful; with a kitchenette; eatingarea; living room; and huge bed. If you are looking to block rooms for a wedding at an affordable place in Seattle; the good people at the Marqueen are a joy to work with. And if you are just looking for an affordable hotel in a great neighborhood; something more interested than the holiday inn; this is a fantastic choice.
100540,oldhousejunkie,03/29/2007,Looking for Character? This is it! Kitchen
100540,Derekmm2002,03/28/2007,Shabby...not shabby-chic I stayed at the MarQueen for business the week of March 19th. Positives: As noted by other reviewers; the room was large; including a kitchenette; large sleeping area; walk-in closet and average sized bathroom. The service was excellent: attentive and efficient. And; the hotel itself is in a good location; with lots of restaurants nearby; and it is just a couple of blocks to attractions like the Space Needle; Key Arena; and others. Negatives: Again as noted by other reviewers; the place smells. A musty; stale; smell hangs over the lobby; and exists throughout the hotel. The lobby itself has a run-down look; as did my room. Threadbare rugs on floors; worn hardwood; all the polish off the bathtub; bathroom floor tile in desperate need of re-grouting; worn doorhandles; creaky floors....the list goes on. I get that the motif is going for a jazz age atmosphere; but I've been in hotels that manage character without looking; feeling; and smelling worn. Warnings: A couple of things didn't bother me; but might put off other travellers. First; there's no elevator (the hotel has only 3 floors). Second; my room at the front of the hotel was subject to a good deal of street noise: the street outside seems a busy thoroughfare for cars; and the restaurants/night spots seemed to spit out handfuls of loud (but not rowdy) crowds each night. Not overbearing noise; but noticeable. Booking through Expedia cost me about $160/night. Not expensive for the location; but given that there were other hotels nearby also in that price range; I have a feeling there's a better option in the neighbourhood than the MarQueen.
100540,AWaysToGo,03/09/2007,Unique Hotel with lots of character My husband; teenage son and I stayed here over the weekend as the boys were going to a Sonics game. They were able to walk a few blocks to the Key Arena. The valets were excellent! Best service we have ever seen. They opened doors; carried baggage; parked our car; and generally hopped to our every need. Parking is $18 per night; but that is reasonable for a Seattle city hotel. Once you step into the lobby of the MarQueen; you know it's old. It's got beautiful wood floors; large chandeliers; velvet drapes and antique furniture. Our room was much of the same... polished; creaky wooden floors; a long kitchen with a booth to eat breakfast and a full refrigerator/microwave; a small living room with a loveseat and recliner; and comfy beds. There was also loads of Seattle Magazines on the coffee table. We found great places to see and eat at in those magazines. I used the monorail to get to the downtown shopping area. You can also ride the bus or take a taxi. Parking is terrible downtown. The hotel has a car that will take you places as well. (they don't promise they can pick you up however). Cafe Ladro (next door) has the Best soy latte I have ever had. They also have pies; quiche; muffins and soup. If you like brand new hotels ...then this one won't be for you. If you are like me and appreciate the character and history of these older hotels; then try the MarQueen. We'll be going back!
100540,MrBunny,02/25/2007,Great location/Good Value View From Kerry Park
100540,jood12,11/21/2006,A beautiful and elegant Hotel We stayed at the Marqueen and just loved it. The room was spacious and elegant; (although we moved some of the furniture to make it work for us). The service was excellent; over and above what is necessary. A courtesy car to wherever we wanted; courteous people at the front desk; who were knowledgable and friendly; and wonderful restaurants all around us.We will certainly be returning.Judy Treloar
100540,agibson23,11/14/2006,Lots of character! We stayed at the Marqueen Hotel this past long weekend; Nov 10th - 13th. We were specifically looking for a hotel with a kitchenette. The property is an old heritage apartment building which used to house GM employees. We checked in late Friday night and the staff was friendly and helpful. The bellman/valet (same guy) helped us carry our bags to our room. We booked into a junior suite and having read the reviews on here; made sure we asked for the quietest room available on the third floor. Our suite was large and spacious with a lot of character to it. Nice wooden floors; HUGE closet space; clean with high ceilings and the kitchenette even has enough room for a small eating area! The room had a really nice vibe. The only downside was the decor; it really could use some updating (ie. the drapery; bedding and couch). The bath was decent. Shower pressure was so-so...soaps and shampoos were provided. The kitchen was adequate; wished they had more usable pots and pans as what we had was quite old. We tried making eggs but the non-stick pan basically ate up half of the eggs. The cleaning staff cleaned up all the dirty dishs and pots as they do not provide dish detergent. Conveniently connected to the lobby is the Cafe Ladro which is a fantastic coffee shop. It's a small chain (not affiliated with the hotel) and the coffees are the best I've had in Seattle. Similar to Cafe Artigiano quality if you're from Vancouver. As for the noise that a lot of people have complained about; it was definitely there but that's just staying downtown and recommend using earplugs if you're a light sleeper. The suite is not super quiet! I found the bed and pillows to be a bit hard for my tastes but that's personal preference. We also used the valet parking service which worked great although it was an additional $18 bucks a day. So some pros and cons; the place isn't for everyone but if you like staying at places with some character and not the usual hotel chain we would really recommend this place. All in all we definitely liked the place and would stay there again.
100540,lunatic464,11/13/2006,Great Hotel Very unique hotel. Great deal; great location; excellent atmosphere. Upgrading to their corner suites was well worth the money. Many restaurants within walking distance; taxi cabs are also well worth it (parking in downtown Seattle is horrid).Overall a great hotel; and a great change from the ordinary.
100540,DavidQPS,10/29/2006,The noise spoiled it My wife and I booked one night at the Inn at Queen Anne in September 2006. The Inn at Queen Anne is the sister hotel of the MarQueen Hotel. Even though we had booked our room five months in advance; upon arrival we were told that they did not have a room for us but advised they had booked us into the MarQueen around the corner.The MarQueen is an old style hotel. There was very limited parking out front but we were lucky enough to get a park whilst we unloaded our bags. Fortunately for us; we were taking the car back to the rental depot so didn't have to worry about parking.The room we were given was large with a separate kitchen and lounge. The kitchen had a microwave and fridge. There was a large TV with all the usual channels.Everything was really good until we turned off the TV to go to bed. It was then that we heard the noise from the music and the people across the road at a restaurant/club. The noise got progressively louder. We rang the desk to find out how long it goes for and were advised 2.00 am. They offered to ring the establishment if we wanted (couldn't imagine that working) or we could use the ear plugs in the 'honour bar' (at a cost - I think it was $1).The fact that they had ear plugs available made me think that this is a regular occurrence. We certainly were not forewarned by the staff. Just as we were told; the noise continued until just after 2.00 am.Breakfast was not provided at this hotel.As you can imagine; we were not overjoyed at initially being turned away from the hotel we booked; only to be sent to another hotel ( allegedly a higher rating) where we were kept awake until 2.00 am.Considering the stuff ups; I was concerned we may have been charged the higher rate at the MarQueen; than our initial hotel; so I enquired at the desk. We were then advised that; because of the mix up with the bookings; we would not be charged at all. We thought that was good public relations considering what had occurred.
100540,nath100,10/25/2006,Handy Hotel - Close to Space Needle This is a good value hotel in the trendy Queen Anne district of Seattle. The rooms are large and spacious; ours had a kitchen and lounge ( left over from when the building used to be apartments I believe ). The hotel has lots of character; unlike the bland appearance of the big chains.The staff were friendly and helpful; the doorman happily got us a taxi first thing in the morning before we set off.The hotel is surrounded by a few coffee shops; bars and restaurants; which was nice at it saved going back into town in the evening.A nice hotel in a nice part of town; we had a very enjoyable stay.
100540,DMGM,09/12/2006,Seattle must have better than this As previous reviewers have rightly said; the rooms are huge and ours also came with a kitchen but they are the only positives we could draw from our stay. The hotel has an all-pervading stale smell and this extended to our bed which smelled as if the previous occupants were feline! We probably should have checked out after one night but we only had one full day in Seattle and we didn't want to waste it searching for a hotel. On our second night we worked out that if you leave the fan on the smell isn't quite as overpowering. While the Marqueen is within 10-15 minutes walk of downtown Seattle there must be better hotels more centrally located for the $175 per night plus tax that we paid. We are not going back to this hotel and would not recommend it to friends.
100540,Dorkydad,08/24/2006,Rooms are huge and each have a kitchen! Newly-renovated bath
100540,MarkTrail,08/21/2006,Affordably Elegant If you don't need an elevator; this is a wonderful find in the Queen Anne district near Seattle Center. My room on the third floor was enormous; with separate well stocked kitchen and eating nook; living area with large couch; and recessed king sized bed; all very elegant and comfortable. Highly recommended.
100540,liselv,08/08/2006,MarQueen Hotel was perfect for us. If you need a hotel with a kitchen and want something with a little elegance and history; then the MarQueen is for you. The staff was wonderful and sent us in the right direction for wonderful seafood (Anthony's) and made sure everything was just so. The location is great for walking almost everywhere (you might want a taxi to Chinatown; which in my opinion was not worth the trip if you've been to NY and San Fran.)
100540,4cowwoman,06/12/2006,Great room but don't stay here if you can't handle noise My boyfriend and I stayed at the Marqueen in early June 2006. I'm ranking the Marqueen as above average because we had a lovely room and the hotel staff members were very helpful and friendly. However; this was the noisiest hotel that I have ever visited as our room was at the front of the building and directly faced Peso's restaurant/nightclub. Based on hotel reviews I knew this might be a problem so I called the hotel a couple of days prior to our arrival to request a room at the back of the hotel. I was told by a very polite staff member that; because we booked on Hotwire; my request would be prioritized accordingly. We arrived at 11 pm on a Friday evening and Peso's nightclub was in full swing. Once we arrived I repeated my request but was told that the hotel was fully booked and that our room was at the front of the hotel. Thank goodness we were tired and that we are both hard sleepers; because this is a very noisy street. We also had the pleasure of seeing a bar patron puking on the street and hearing at least one drunken argument. Saturday night was a repeat of Friday.On the plus side; the room was nicely furnished and we loved having a full kitchen. This would be a great place to stay with young children if you got a quiet room. If I were going to stay here again I would book with the hotel directly to ensure that I got a quieter room.
100540,maakdiggity,05/18/2006,Balky shower; otherwise great Good hotel. Very large rooms. Excellent service. My main issue was that the shower; which was very old (as is the hotel); fluctuated in temperature quite a bit. It would get cold and then be scalding the next second. And it is an antique-y sort of hotel; so if you don't like that sort of thing; I would stay away. All around; above average hotel stay.
100540,SeaJohn,04/24/2006,Very Nice Stay! We just got back from staying at the MarQeen Hotel and had a wonderful stay there! The hotel is located in a really neat neighborhood and there are plenty of places to grab a bite to eat and drink. We really liked the restaurant attached to the hotel. The hotel also has coupons for free appitizers at several places within walking distance. One of the best things about the hotel is the free car service. You need to ask the front desk for this and they have to schedule it for you; though we never waited more than 10 minuets for the car to come if we asked for it at that very moment. They will take you anywhere but the airport (it seemed) for free. The Public Market is less than 10 minuetes away and they will pick you up as well! The room is like a miny studio apartment. Highly recommend staying at the MarQueen. It is a really nice change from the typical chain hotel and it is a great value. Check out the website for specials. Loved the Queen Anne neighborhood and surrounding area!!
100540,izzyvet,04/05/2006,Liked the Marqeen alot. Just got back from a 4 night stay at the Marqueen and would recommend this hotel to anyone visiting Seattle; especially tourists who would like to see all the sights. We were walking distance to the Space Needle and the Experimental Music Project. Pike Place Market and Pioneer Square are not walking distance; however we did a very short 5-10 minute walk to the waterfront and took a free shuttle to Pioneer Square. This used to be the trolley; but they tore this down apparantly. We didn't know this and were looking for the trolley when we came across the free shuttle bus signs.Our room was very comfortable. Our only complaint was that it was a smoking room and since all the non-smoking rooms were booked; we could not switch. This was not the hotel's fault though; I really should have called ahead and requested a non-smoking room. Our room did face Queen Anne Blvd on the first floor and I was worried that there would be noise; esp since we would be staying Friday and Sat night; but it did not interfere with our sleep. We had a very nice kitchenette; which my husband set up as an office with his laptop. This was great as he could work on the computer and not bother me while I was sleeping. The cofffee was the best in room coffee we have ever had. I could not wait to make the first cup every morning!We did not eat at 10 Mercer; which is the restaurant attached to the hotel; but the attached coffee shop was wonderful. Racha; a Thai restaurant around the corner was a highlight of dining on this trip. There are alot of other restaurants within a few blocks of the hotel. You have to repeat anything on just a four or five night trip.
100540,ATripAdvisorMember,03/29/2006,Fun; charming and just what we needed - only a few issues We stayed at the MarQueen for five days in March '06 on a tourist trip to Seattle - we had every intention of hitting all the tourist sites; having traveled to Seattle on business several times before. The MarQueen's location is PERFECT for anything at Seattle Center - Space Needle; EMP; Sci Fi Museum; Children's Museum; the theaters (Intiman; Seattle Rep); McCaw Hall; and Key Arena. It's a charming neighborhood with good restaurants around (some great; some not so good; so the selection does wear thin after a few days).The rooms are well appointed - having a kitchen is GREAT. We ate in the room often rather than going out and Larry's Market right near by made for some good; fresh meals.The staff is the most friendly and helpful I've seen in awhile. Very knowledgeable and friendly without being fake. Quick with a recommendation or anything you need. Cannot say enough good things about the staff. Really made the stay worthwhile. The weekend staff; however; was not as friendly and helpful.The drawbacks -- the bed was THE most uncomfortable we've ever slept in and the pillows were flat and hard. It does get loud if there's an event at Key Arena or some of the bars across the street; especially on the weekend; avoid a room on the first floor facing the street at all costs. If you don't like stairs; avoid a room on the third floor; too. There is no elevator; and after walking around all day that gets tiring. However; on a clear day the views from a third floor room facing the street are gorgeous.You are not close enough to downtown - Pike Place or the waterfront. We did walk it a couple of times and it isn't terrible; but not advisable. We did use the shuttle several times; which is terrific; but if it's not available you're stuck. You can schedule from the hotel in advance; but you can't schedule a pick up from down town in advance; so you have to take your chances. The weekend staff was not at all helpful in that regard and kept recommending we take a bus. We got back to the hotel and found the shuttle available. The shuttle is a really nice addition; though; and does make getting around easier - if you're able to schedule it.All in all; it's a very nice place to stay. It is showing its age a little bit; but it is charming and much better than a chain motel with bland rooms and decor. Would definitely recommend the MarQueen and would stay there again.
100540,rowboat,03/29/2006,Still very good Just spent five days with family at the Marqueen. Great location; great hotel. Comfortable beds; very spacious; the kitchen (even a table!) and sitting room perfect for a long stay. Staff excellent; great value. Highly recommended!
100540,ATripAdvisorMember,03/06/2006,Gorgeous hotel Great hotel; huge; elegant rooms. Very clean; and the staff were very friendly and helpful. Fantastic value for money; great location; very interesting views of Seattle from the window; two seconds away from Seattle Center. Would recommend to anybody.
100540,bartman4,01/19/2006,Quaint and enjoyable If you like older hotels; this place is for you. Personally; I enjoy the opportunity to stay somewhere otehr than the manufactured busisiness hotels. Enjoyed a one night stay at the MarQueen. I booked one of the corner suites for $160 on Orbitz. My suite was a nice self contained apartment that had high speed internet; a desk; a sitting room; bedroom; etc. On the whole a very enjoyable stay. If you are bringing lots of luggage; you may want a room on a lower floor as there is no elevator. I travel light so this was not an issue for me.
100540,PrettyGoodGolfer,12/15/2005,Great Location; Great Poeple We love funky hotels and tend to stay away from the big box brands. And; we love staying in the neighborhoods instead of the downtown or airport locations. This hotel fit our tastes perfectly. A coverted apartment house; it offers the largest; most inviting rooms I think I have ever seen in a hotel. Ours had a sitting area with couch; chair; reading lamp; and coffee table; a huge bedroom; furnished kitchen; and bath with tub/shower. It was like a small apartment. The bed was very comfy; something I have a hard time finding and am very critical of. We just found the room warn and inviting from the minute we stepped in. The staff was young; friendly; and knowledgeable about the area. We loved the feeling of the Queen Anne neighborhood with its numerous dining establishments and shops. It is very convenient to catch a bus right across from the hotel to anywhere in Seattle. We didn't bother with a car. One small drawback. It is near Key Arena. One night we were awakened at 2 P.M. by noisy Sonics fans departing the bar across the street. This could be remedied by requesting a room in back. I tried to do this but one was not available for all 3 nights that we stayed. That said; we will definitely use this property again for future visits to Seattle.
100540,lmwultimt,08/31/2005,Charming and Great Value at Marqueen Stayed at the Marqueen Aug 15-21. Found the staff to be most accommodating; holding our room for one night when our flight was cancelled and not charging for the night's cancellation. Received the third floor; back of hotel room as requested when booking on their internet site. Rooms are quite large with convenient full kitchen; which came in handy when staying for a week and bringing home goodies from Pike Place Market. Great location for any Seattle Center events; opera; etc. About a 20-25 minute walk to the Market and downtown; which we enjoyed. Coming home uphill was a challenge on some warm days. However; the monorail is a convenient 2 block walk; although we did not use it. The walk up three flights of stairs could also become a chore if not in decent shape. All in all; though; we found it a great value (at 157/night); and we were attending the opera for four nights; so the location couldn't be beat. The coffee shop was wonderful; and we also enjoyed 10 Mercer for both dinner and just appetizers and drinks after the opera. Very clean. Close to transportation. Even offers a car into town; which we didn't use. We rented a car for the last two nights we were there and parked on the street two blocks away to save the valet fee and hassle when we wanted to use the car. Would return for the same price.
100540,ATripAdvisorMember,08/23/2005,A good choice The Marqueen is the place to stay if you're going to the Key Arena or other Seattle Center venues; which are a short walk away. The building is a refurbished apartment house; so the rooms are bigger than the usual hotel room; with a full size kitchen and a separate sitting area. Our room was elegantly furnished and the bed was very comfortable. The staff was very cordial and gave us several suggestions that helped us during our trip. There was even a wine-tasting event the night we stayed there.A couple of things to keep in mind:1. There is no elevator; but a bellman assisted us with our luggage. Unfortunately; he did not offer to pick me up and carry me up three flights; so I had to remind myself that exercise is good for me. No big deal for me; but it might be for you.2. There are a coffee bar (ie; not a coffee shop) and a trendy bar next to the hotel; but nothing within the hotel as you might find with the big chains. Again; no big deal. The neighborhood is kinda funky and pleasant; and I did not have to walk far to find good places to eat breakfast and dinner. 3. This hotel is not downtown and not within walking distance to Pike Place Market; Pioneer Square; or the business district; but it is right by the Seattle Center; with the entertainment venues; museums; and Space Needle; and the Monorail; which takes you right downtown in 5 minutes. Other forms of public transportation seemed to be plentiful and convenient.Enjoy Seattle!
100540,ATripAdvisorMember,08/16/2005,good hotel--great location This hotel has a lot of charm; rooms are not too big; but they have a kitchenette and sitting area. The lobby is lovely. The hotel staff was very; very friendly and helpful. This hotel is in a great location for walking to Seattle Center; the EMP; Space Needle; etc. The staff was very helpful in directing us down to the waterfront by bus; a very easy and convenient trip.This hotel is near many good restaurants and several nice markets. We stayed here with two children and it worked out very well.
100540,akashuba,06/07/2005,Old world charm in trendy neighborhood I stayed here for a conference that was in downtown Seattle. The room was vey large; like a small apartment. The kitchenette was a separate room with a small table; there was a walk in closet and good sized bathroom. If you like older places; not a chain; this your place. Plus the neighborhood is trendy and lots of things to walk to. Downtown Seattle clears out at night. The trolley that goes along the water is only 4 blocks away. I got the room for $89 via hotwire.
100540,ATripAdvisorMember,05/16/2005,Good deal! Nice and clean; neighborhood decent and close to space needle. Great places to eat in the area and all in walking distance. The kitchen saved us alot of money by being able make small meals. A grocery store was nearby. It was easy to take the bus everywhere.
100540,ATripAdvisorMember,03/16/2005,You Get A LOT for your $$$$ This hotel is one of the best I've ever stayed in! The rooms are all suites with their own full kitchen. The rooms are very roomy and comfortable. Our room was very clean and the staff were really friendly and accomodating. Bath robes are provided standard in each room; which for us is a little added luxury. The bed was comfortable and there were many cable channels available in our room. Also; each room had internet access for your laptop.The location was conveniently located within walking distance from the space needle. And surrounded by many small businesses consisting of various restaurants and boutiques; as well as a convenience store around the corner. The bus stops across the street and takes you into downtown and the football and baseball stadiums. We saved on parking by paying $2.50 bus fare and got on and off the bus throughout the day with the same ticket.The only thing that might be a setback is that there are no great views from the room; if you intend to stay there and look out a window. The place is old in style; somewhat like an old San Francisco apartment; but it is kept in great condition. The hotel charges $15 a night for parking; but you can find free parking off the street after 6pm to avoid paying these charges.
100540,geniph,02/01/2005,One of my favorite hotels in Seattle I stay in Seattle hotels a lot; I live about 30 miles south; and staying in the downtown area hotels is one of my favorite little indulgences for birthdays; anniversaries; and other special occasions. I've stayed at the Marqueen on four separate occasions; and have been very happy with it each time. I've always paid in the range of $130 booking online; and feel that's a reasonable value for this part of town.There's no elevator; but it's only a few floors; so that's not a big deal to me. The grand staircase is elegant and very impressive. The lobby staff and valets have always been very helpful and polite to me.In every hotel; I request highest floor possible; quiet room. This has always been accommodated at the Marqueen. Rooms on Queen Anne Avenue can be quite noisy; especially at 2 a.m. when the bars across the street disgorge their patrons. I recommend asking for top floor. The other side of the hotel is quieter; but the Queen Anne side has partial views of Elliott Bay in some rooms.The rooms are quite wonderful; they're HUGE. I've lived in smaller apartments. They're old and the heating and plumbing is ancient; so don't expect everything to be perfect. The decor is very nicely done with comfortable antiques. The kitchenettes in every room are part of the reason I keep returning: I love having the separate breakfast area; the microwave; refrigerator and sink.I'm trying to remember if I've ever heard other guests at the Marqueen. I'm very fussy about that; I hate hearing other guests' TVs; conversations in the halls; doors slamming; etc.; and I don't think that's ever been an issue here.There's tons of great places to eat within a block of the hotel. My personal favorite is Pagliacci Pizza; right across the street; it's a habit with me to order a pizza and salads as soon as I check in; then bring them back to enjoy in my room. There's also an excellent grocery store (Larry's Market) within two blocks.It can take quite awhile for the valets to fetch your car for you; so make sure to call in plenty of time if you're heading to something with a specific start time. They usually only have one or two valets on call. They do guarantee your parking space if you take your car out during your stay (not all downtown hotels do; even with the exorbitant fees).
100540,ATripAdvisorMember,01/25/2005,Great place for the price We stayed here Jan. 21; 2005 and had a great time. The valet parking was easy (even with a Sonics game going on nearby and tons of traffic). The lobby is very quaint and old fashioned; but we did have to walk up stairs to the 3rd floor since they don't have an elevator. They were willing to help carry our bag; though; which we declined since the gentleman was much older than my husband. The room was huge as far as Seattle hotels go; with a separate kitchen area; huge walk-in closet and large sleeping area. Our room faced a busy street (Queen Anne Ave.) with night clubs and restaurants; so we knew right away to go buy earplugs at the drugstore up the street. With those in we slept like babies. There is a coffee shop connected to the hotel which served us the best mocha in the world (don't remember the name but it's accessible through the inside of the hotel). We walked a few blocks to the Seattle Center and hopped on the monorail to take us downtown to shop (which is what you should do if you want to explore Pike Place like a previous poster mentioned- the monorail gets you within a 10 minute walk of the waterfront and market). We had a great time here- we liked the old fashioned charm of the place; it was clean; close to everything in Seattle either by walking or monorail; safe neighborhood; and cheap for us through Hotwire. I wouldn't recommend it for older folks who can't walk very far; because of the stairs and everything in Seattle being best accessed on foot. We'd definitely stay there again though.
100540,ATripAdvisorMember,01/19/2005,Strongly recommend finding alternate lodging in Seattle!! My wife and I thought this would be a nice charming hotel with a lot of character; but were extremely disappointed when we arrived.The room was dumpy; noisy and literally had a haze of smoke in it. We could barely even breathe in this room. When we asked downstairs for a different; preferrably non-smoking room; we were told there were none available. While we discussed our options; we watched the clerk actually check in three other guests. I asked if they were given non-smoking rooms; and the answer was yes. Apparently we could not have one of those rooms; even though we arrived first; since we booked through Orbitz.Also; since we booked through Orbitz; they would not discount or refund our charges. Ultimately; we found a different hotel and ended up paying for a room where we could not and did not stay. I agree with one of the previous reviews that this place is a gouging rip off!!! I wish I would have checked this board before booking.
100540,ATripAdvisorMember,01/18/2005,Charming despite old building My husband just stayed 4 nights at this hotel. We loved the charm and looks of this hotel; and the staff was very nice and accomodating. The location was not bad (near the Space Needle and EMP); but for people who want to walk to places such as Pike Place; it's definitely a good hike. The only real downside to the hotel was the crickety; loud heater; which kept us up many a night; and the very low shower heads (very vintage). We'd likely stay there again; but I'd have to make sure there's a quiter heater.
100540,ATripAdvisorMember,11/17/2004,Charming if you like old buildings...great location though. Our review of the Marqueen Hotel.....Well let's see. It sounded great online. Plush robes; Valet Parking; etc. Overall; we weren't that impressed. 1.) No elevator. When you have been walking all day; the last thing you want is to walk up 5 flights of stairs. We lived.2.) Hard bed!!!!!!!!!!!!!!! Woke up everyday with a sore back.3.) The plumbing is a bit shady; but it is an old building. My shower went from Hot; to tepid; to cold; back to hot then to freezing before my shampoo was rinsed out.4.) Valet parking was overpriced. $15 per night; and our car never left their parking facility. We walked everywhere. What did I pay for?5.) The staff was friendly. We didn't get the snobbiness that others mention. We too did book online.6.) Location is great. Walking distance to Space Needle; etc. Our favorite restaurant The Melting Pot is right next door.We will try a new place to stay next time. This was our 3rd time spending time in Seattle and we have not found the perfect hotel yet.
100540,ATripAdvisorMember,10/23/2004,Overall; nice but has a few negatives We stayed at the Marqueen in October; 2004 after booking online. Overall; it was a good experience. The negatives were: snooty desk clerk at check-in (I had the definite impression that since we booked online; he thought we were second class citizens); room not being ready at 3:00 check-in time; and a noisy room (quite a bit of traffic noise). The positives were: pleasant and helpful staff other than our first check-in person; great location; and we were given a large suite with a little kitchen which was really nice. The hotel has alot of character and if you check around online; you can get a good price.
100540,lsbwinter,09/06/2004,MarQueen great for babies We stayed at the MarQueen for several days in August 2004. With a crawling baby; we were nervous about staying in a big city hotel. The MarQueen was perfect for us. The room was spacious enough to allow for the baby to sleep in one room while we talked in another. Our room had its own kitchen -- everything but a stove -- so we could feed the baby easily. Three grocery stores; a pharmacy; and a health clinic are all close-by; as is the Children's Museum; and great restaurants that have carry-out or are okay with kids. Staff were great; recommending family-friendly places and helping get the stroller in and out (the one downside is the lack of an elevator; but you can leave the stroller in a space in the lobby without problem). Having read some very critical reviews of the hotel; I was worried; but we had a great time. We would stay at the MarQueen again -- great location; friendly people; a home away from home.
100540,ATripAdvisorMember,08/30/2004,Great Value We stayed at the Marqueen for a few days and was pleasantly surprised by its value and service. Our room was spacious with a sitting area and an eat-in kitchen. Yes; the plumbing could be better; but it is an old building. It was so quiet (We had the room not facing the bar; obviously); I wondered whether there were any other guests on our floor. Finally; the staff was very friendly and provided excellent directions. I would definitely stay there again if I were to go back to Seattle.
100540,ATripAdvisorMember,07/30/2004,Worst Service Ever!!! Gouging Rip Off!!! We had a number of problems with our room and the way management handled our issues was worse - actually the worst we have ever seen. First; our mattress pad and mattress were very wet - we didn't notice this until going to bed; though called the front desk and were offered to have someone come up and change the sheets. It was already late and changing the sheets wouldn't help with the wet mattress and pad. We piled down all the towels and robes and tried to sleep. But then......Our room faced Queen Street; and was right across from a very loud bar. As closing time approached; the party and fights poured out onto the street. The noise lasted for hours and included people smashing bottles; loud swearing; car alarms going off; yelling - just a bunch of noise that the closed window and AC system couldn't possibly drown out. This happened both Friday and Saturday nights.We had an early morning meeting and when we returned after meetings; we asked the staff if someone had taken care of the bed. The person seemed to be the 'floor manager' in the lobby. He said he hadn't heard anything about the wet bed; but we said we'd already told two staff members about the problem. He didn't offer to do anything or give us another room and basically seemed defensive. He blamed us for leaving the 'do not disturb' sign on the door. There was no message for us saying anyone had tried to fix the problem either. After we raised it for the third time; we realized all we'd gotten was grief from them but no one bothered to do a thing. It was as if they knew the bed was wet and should be dry by now. When we checked out; we learned we'd been charged a 'last minute rate' ABOVE the published maximum rate. We brought that to the attention of the front desk staffer; and he said he couldn't do anything about it - that he had no authority. We asked to speak to someone with some authority; and another person came out from the back office. That person was very defensive about the pricing and we really felt like we were being taken to the cleaners. When we raised the issue of the wet bed that no one had tended to; as well as having the room right across from a noisy bar; we were offered free parking (a $30 value).We were expected to pay $255 per night; which is $30 higher than the maximum published price; and when they kept saying there was nothing they could or would do; we requested a discount for our troubles - and all we were met with was defensiveness and extreme rudeness. As a final insult; our car was parked outside in the hotel loading zone - since we were checking out and had just loaded our bags into the car in the proper area. While we spent over 20 minutes dealing with the front desk staff on the problems of pricing; the unresolved wet bed problem; and not being able to sleep being across from the bar; one of the bellman glared at us and then snarled DIRECTLY TO US saying that we were blocking traffic for incoming guests and causing a big traffic jam out on the street.We were appalled that our issues were blatantly ignored. It truly seemed that this place was in the business of ripping off guests and didn't care about their own reputation. I should add that we have stayed in hotels all over the world and have NEVER seen such rude service.After spending more than 20 minutes at the front desk; expecting a hefty discount (for their price gouging; the wet bed and the sleepless nights); we got frustrated that no one would do anything and we left our name for the manager to call. Five days later; the manager has not bothered to call us and we have put a call in to her but she hasn't returned our call either.We would never stay there again and will be certain to tell all of our friends about their poor ethics and lack of customer service. Had the hotel dealt with us in a professional; ethical manner; we would have been more understanding.
100540,ATripAdvisorMember,03/03/2004,Comfortable and friendly We dropped by chance into the MarQueen Hotel last month and felt very lucky to have picked it. The staff was friendly and professional. The studio-style room is a very good value and is well appointed. The location is very convenient to downtown; but there are so many pleasant restaurants within a few blocks; there's little need to venture outside the neighborhood; except for fun. We will definitely stay there again.
100540,ATripAdvisorMember,02/01/2004,Unequal treatment A friend and I stayed there about a year or two ago. I would have written a more timely review had I known about this site earlier. The key should have been when we checked in and the person helping us said; Oh; I see you made your reservations through Priceline..... The rooms actually were very nice and the price I thought reasonable.However; my friend had a problem with his shower; he got scalded because the hot water control did not work. In fact one night he could not turn the hot water off and maintenance had to respond to the room to fix it. He requested another room and was told they did not have any available. He then took bathes so that he at least knew how hot the water was going to be once he filled the tub. However; it turns out the plumbing leaked into the room below. Lo and behold when guests in the room below complained my friend was told he then had to move and they placed him into a magically appearing vacant room.The first day I arrived I had picked up a brochure and sent it to my parents. They had been looking for a place to stay in Seattle where they could take all the grandchildren and parents for a week or two. After the above experience I called them and told them to throw the brochure away! I feel had we been full price paying customers my friend would have not been treated so terribly. The manager offered my friend a bottle of wine; however; when my friend tried maintaining contact with the manager he was threaten with being reported for harassment. My friend's greatest disappointment was he was never apologized to; nor given an explanation as to why when he requested to move he couldn't. Only when another guest complained then he was told he had to move. It's a nice hotel; I suspect; if you pay full price and there's nothing wrong with your room. Otherwise; their idea of customer service can be scary!
100540,ATripAdvisorMember,01/29/2004,Just like the movies!! My stay at the MarQueen was everything that I was hoping for. This Hotel is absolutely beautiful and is second only to the great staff . I felt like I was in one of those movies where the very wealthy live in the hotels. Please keep in mind that I travel for a living. When I travel I typically stay in modern or recently renovated cookie cutter hotels. I was skeptical about staying in a vintage hotel such as this one; however the MarQueen hotel is as classy and beautiful as they come. It is a true treasure and wonderful addition to an already marvelous city.
100540,ATripAdvisorMember,10/21/2003,Great Staff! As noted by several reviews; the Marqueen is located in a great section of the city. In exchange for chain stores and high-rises; the Queen Anne district is loaded with great restaurants shops and has a neighborhood feel other parts of the city lack. Request a room that doesn't face the street if you are staying over a weekend. There is a pretty rowdy bar across the street that was quite noisy at 2am... But other than that; the staff was extremely friendly helpful and the rooms were charming. YES; this is an old building and YES; the plumbing is a little sketchy; but if you are willing to sacrifice the sterility (and bordom) of the chain hotels; you will enjoy the personality of the Marqueen... I would absolutely stay here again!
100540,ATripAdvisorMember,10/21/2003,Perfect for our needs The Marqueen was a nice change from the typical boxy hotel room. If you like brand new everything this will not be for you; but if you love a sense of history you'll appreciate the Marqueen. On the advise of another Trip Advisor we asked for a room on the back side and were not bothered by noise - in fact we thought maybe we were the only ones there (not the case). Because it was once an apartment; there was a nice; equipped kitchen space. Its proximity to a market; good restaurants; Kerry Park; the Seattle Center and the Monorail made walking a workable option. The staff was very gracious.
100540,traveler110,10/13/2003,Excellent and wonderful Marqueen showReview(1386561; 'full');
100540,ATripAdvisorMember,09/12/2003,Quiet; Restful Stay showReview(1282671; 'full');
100540,ATripAdvisorMember,08/23/2003,Much better than reviews indicated showReview(1257918; 'full');
100540,ATripAdvisorMember,08/20/2003,MarQueen was outstanding showReview(1237631; 'full');
100540,ATripAdvisorMember,08/08/2003,Nice Staff showReview(1218294; 'full');
100540,TheKays,06/29/2003,Can't wait to return to The Marqueen!!! showReview(1118593; 'full');
100540,ATripAdvisorMember,03/31/2003,noise! showReview(926867; 'full');
100540,hestonpreston,02/17/2003,Spoiled by the staff's attitude showReview(858134; 'full');
100540,imaginetr,08/31/2002,Marqueen; overrated? showReview(692780; 'full');
100540,lass,10/09/2001,Very poor guest relations showReview(286357; 'full');
100540,lass,10/09/2006,Erholsames; sehr gut gef眉hrtes Hotel showReview(11363071; 'full');
100542,NeilM31,01/02/2009,Second visit pike place
100542,TravelAddictCouple,01/02/2009,Mayflower rocked Mayflower hotel rocked!Pros:- VERY friendly front desk staff- super close to shopping (across the street from Macy's and other shopping in downtown)- valet parking- Rooms were adequate sized and the very clean and detailed. We were surprisedCons:- Hit and Miss on the parking staff (two of the guys retreated into the hotel when we arrived in our taxi rather than helping us with our bags)We thorougly enjoyed our stay at mayflower. the location could not be beat. highly recommended for the price
100542,Vowo,12/28/2008,Excellent Hotel This is an older hotel so the rooms are not large. Bathroom was a little on the small side; as was the TV. Overall though; we really enjoyed our stay at the Mayflower. The bed in our room was very comfortable -- better than your average 3* hotel bed -- they also provided bathrobes. We stayed during a snowstorm so we really appreciated the fact that the hotel has a good restaurant (Andalucia -- Spanish tapas) with excellent food reasonable prices. There's also quite a good bar. We found the staff to be very friendly helpful; plus the hotel is in a great location right in the center of Seattle. I'd highly recommend this hotel as great value for money.
100542,deancoug,12/27/2008,Nice but small We spent a snowy night in Seattle; after attending the 5th ave Theatre in Seattle. It was a little walk which we enjoyed in the vibrant city. The room was small and not that great. The valet parking being included in the rate was a bonus. The location is close to everthing. We shopped and walked to the Market in the morning where we ate a fantastic breakfast overlooking the waterfront at Lowells in the Market.
100542,CIndyGordon,11/15/2008,First Class Hotel in Every Way My husband and I spent 3 nights in this excellent and charming hotel during the first part of November and were delighted with our experience there. Selene; the extremely professional representative who assisted me with my reservation; couldn't have been more helpful. I told her it was a special occasion (my birthday) and she offered us a luxurious; corner location; two room suite; complete with two bathrooms; perfect view of the space needle; and even the deep red decor I was hoping for. Every single employee we encountered focused on making our stay as special as possible; beginning with the cheerful; very knowledgeable Bridgitte who greeted us at the front desk and went out of her way to ensure we had every detail we might need to add to our comfort.This hotel also has an excellent restaurant; Andaluca; where we ate breakfast in the mornings. Afternoon rest stops were spent in Oliver's; a very cozy; intimate bar filled with light from an enormous wall of windows overlooking the Seattle street scene and offering superb drinks and delicious menu items.The Mayflower Park is also located just four blocks from Pike Place Market; which enabled us to walk to every location we wanted to visit while in town; from restaurants to shopping to the theatre. It's also connected to the monorail; which makes it effortless to whiz to the Space Needle for dinner. For those of you looking for a beautifully furnished; timeless and intimate boutique hotel located in the heart of downtown and providing superb service; food and ambience; I can't say enough about selecting the Mayflower Park for your next visit to Seattle.
100542,WineTool,11/13/2008,Nice room in Downtown Seattle A business trip to Seattle brought me to the Mayflower Park hotel for two nights. Although I had lived in Seattle for much of my life; I'd never noticed the place or (amazingly enough) been to Andaluca or the hotel bar.Overall; this was a fine place to stay; it's a solid downtown hotel.LOCATIONThe hotel is centrally located; at 4th and Olive. Although I didn't do much sightseeing; it's walking distance from a number of Seattle attractions. Close to the Market; close to the Waterfront; close to Westlake... you get the idea.Mind you; central location does have its occasional downside as well. There's a lot of traffic on the surrounding streets; and I did notice a little traffic noise in my room. It didn't bother me; but if you're sensitive to that; you might want to look elsewhere.ROOMSI stayed in a Deluxe guestroom (a step up from the Classic); which had plenty of room and a nice configuration. There was a large bar area that had the coffee maker and a sink; which was nice to have. The workstation was large and functional; perfect if you need to work on the road. The bathroom was small an unspectacular; but nicely appointed and perfectly functional. I'm not a huge fan of Queen Anne Style (as the hotel describes their decor); but it seemed pretty understated and didn't bother me.There was no noise from other rooms or the hallway; but there was some early-morning street noise. Know your tolerance for traffic noise and plan accordingly.FACILITIES/LOBBYThe lobby is small; but nicely appointed. Not much to say about it.Oliver's; the bar; is a good place to have a drink; and always looked inviting when I returned to the hotel. Bar help was friendly and they have Pike Place Ale on tap; always a plus for me. Aside from WiFi; I didn't use the business facilities; so I'm not sure what they're like. There's also a workout room; which I never found time to use.RESTAURANTI ate at the very chic-looking Andaluca the first night I was there and was very pleased. I sat at the small bar in the restaurant and got great service. If you like shellfish; don't miss the baked mussels; they were stunningly good; and went really well with a glass of Spanish bubbly. I wanted to go back the second night but had already made other dinner plans. I'll go back when I get the chance.STAFFHotel staff was helpful and tolerant of my questions and occasional mishaps (like losing my room key). I'd describe the help as professional if slightly aloof in some instances -- not a problem for me; but don't expect to be overwhelmed by warmth.Bar and restaurant staff were professional; attentive; and friendly.SUMMARYIf you're looking for a decent hotel in a great downtown location; this should fit the bill. The restaurant and bar are the strong points; although everything was certainly better-than-acceptable. For a two-night business trip; the location and amenities were just what I needed; and the stay was uneventful. I'd rate it at the lower end of above average
100542,EDEN323,11/09/2008,Excellent Downtown hotel hotel exterior
100542,NOCALIFE,10/27/2008,Great Hotel and Staff This hotel was great. Very clean and perfect location.We had wonderful service dealing with everyone employed by the hotel and even were upgraded to a suite without asking for that. Britney at the front desk was completely amazing and certainly knows what customer service means. They are very lucky to have her.This is an old gem that has been kept up to standards that travelers should expect. Hope you choose to stay here; I am pretty picky so this was a very pleasant surprise.
100542,likecockatoos,10/21/2008,So-So in Seattle We stayed 2 nights here based on reviews on tripadvisor. First of all; this hotel is in an excellent location. For families; it's close to the pike's place market. For hipsters; it's close to Belltown. It's located on the same block as a popular mall and corporate shopping. For those who plan to hit center city; the monorail is conveniently right next door. All staff was helpful; polite; and professional. We were able to check in early with no problems. The bellmen were helpful with city tips and the front desk was always pleasant. Our room was a bit cramped; but the bed was comfortable and the room was very clean and tidy.
100542,TeachTraverl,10/19/2008,Excellent Choice for Seattle Visit! My husband and I decided to take a long weekend in Seattle. Having never been there; I read a lot of reviews on Tripadvisor and selected the Mayflower Park Hotel for our stay at the recommendations of many. It was great! Our flights came in very early and left really late; but they were able to accommodate an early check in and a late check out with no problems. I had booked their Rise and Shine package; so we had a delicious breakfast sent up to our room every morning. And it's true what others say---Olivers is great! We enjoyed their cocktails (especially the infused Bloody Mary) each night before having dinner in town. The front desk staff and concierge was very helpful and polite. We got a room on the 12th floor in the corner; so we had great views. Although the room was smaller than an average sized hotel room; it suit our needs perfectly. Also; at the suggestion of others on tripadvisor we took the Downtown Airporter through Grayline for $18 each; roundtrip. It picked up/dropped off at the Westin less than 2 minutes away from the Mayflower Park. This was a super easy alternative to taking a cab from the airport/downtown. We had considered renting a car; but glad we didn't in the end. Everything was easy to get to without a car. Location wise the hotel was perfect for our needs. We walked to the Pikes Place Market everyday. Also; having the monorail and Westlake Center (food court/shopping) attached to the hotel made travel to Seattle Center easy. We celebrated one night with dinner at the Space Needle restaurant. It is overpriced as other say; but it was worth the experience and views. Plus you have to consider the $16 per person you'd spend just to go up it; so it worked out! We also went on the Savory Seattle Food tour through The Pikes Place Market and it was great! Well worth the time and money. Overall; we had a great trip to Seattle and the Mayflower Park Hotel is probably the biggest reason why! Thanks to everyone on Tripadvisor for your suggestions!
100542,VonWoogle,10/18/2008,Excellent Service; Very Good Facility We booked a delux room for a long weekend getaway in April 2008 but arrived too early in the morning; so they smiled and gave us a corner suite instead! Well furnished; two small rooms; but certainly enough space. The hotel is a heritage building perfectly located between Macy's and Nordstrom's; right next to the monorail; a few blocks from the major theatres and a short walk to Pike Place Market. We only had breakfast in their restaurant; but it was very good. Highly recommended.
100542,wucie,10/07/2008,Good value for money We stayed here for two nights and found it to be a great little hotel with a convenient downtown location; helpful staff and comfortable lobby. The only downside was that the room was on the small side and the bathroom was a bit dated and not as clean as we would have liked. We had to catch a late afternoon plane and the staff kindly let us stay two hours past checkout time; after which they stored our bags downstairs while we went off for a late lunch/early dinner. When we returned the taxi was waiting and our bags were already loaded inside. Now that's what I call efficiency!
100542,gerardneu,10/07/2008,Excellent hotel in Seattle! Convenient! Comfortable! And reasonably priced! A great comfortable and still value for money hotel.
100542,HouTraveler,09/28/2008,Good place to stay downtown The Mayflower Park was perfectly fine for our recent trip to the Seattle. The room was small but very clean and the staff were quite friendly and eager to please. Best of all; the hotel is within walking distance of any place we cared to reach downtown. Further; it a great value compared with other downtown hotels we considered. While the hotel experience itself was forgettable; we didn't go to Seattle to hang out in our room; so would definitely stay there again should we return.
100542,HWtraveler,09/26/2008,Good Choice - visit Seattle without rental car This is a well managed historic hotel in a good downtown location; convenient to mass transportation; with lots of restaurants and shopping nearby; a Great location to use as a base to explore Seattle. We stayed at the Mayflower Park for two nights at the beginning of a 10 day trip to the Puget Sound area and returned for the last two nights. Our first room was a very nice large deluxe room on an upper floor with a king bed and sitting area with sofa; two chairs and coffee table. We slept with the window open a couple of inches and were not bothered by street sounds. Rooms in Seattle were scarce at the end of our trip; so we emailed the hotel after getting the first reservation and were able to get a smaller room; about the size of a standard Marriott room; with two queen beds and two bathrooms on a lower floor at the same price. Both were very nice rooms; great for sleeping with good maid service; but being an historic building; the bathrooms were smaller than bathrooms found in newer properties. The front desk staff provided good recommendations for dining and were extremely pleasant. On the evening of our arrival we had a light meal and drinks in Oliver鈥檚; the hotel lounge. The food and service was good. Preferring a light breakfast; we used coffee shops and cafes out of the hotel. We opted to pick up our rental car at a downtown location at the end of our 1st two nights; preferring to explore large cities on foot and eliminated both the valet parking and airport rental car concession fees. Gray Line Downtown Airporter bus service ($18pp roundtrip) from SeaTac to the nearby Weston Hotel worked well and we walked the two blocks to the Mayflower Park. Being at the end of the Monorail to Seattle Center was a plus and we also took advantage of the free daytime downtown public bus; using the nearby underground bus tunnel. There are many things to see and do in Seattle. This hotel worked well for us and we would definitely use it again.
100542,Takemeaway79,09/25/2008,Great location The Mayflower Park had attentive service and a great location. It was an easy walk to Pike's Place Market and attached to the Westlake Mall where you can access the monorail. We opted for the deluxe room to gain a little more area and were glad we did. We had a corner room with 3 windows on 2 walls and we had lots of light. As high as we were; it was surprising to still be able to hear the traffic so well. I guess we were tired enough at night that it did not really turn into an issue. The bathroom is very small with a pedestal sink. A small glass shelf above the sink is where I removed my contacs and I really prefer a vanity area. I estimated about 20 inches at the most between the sink and tub. The bathroom was definitely my least favorite thing about the room. The elevators were unbelievably slow and we spent a lot of time during our several day stay waiting on them. I think this might be a better one night stay place with a good rate from a Priceline type internet booking.
100542,putyourfeetinthesand,09/23/2008,Loved the Mayflower! Our Room
100542,vacationfreak,09/22/2008,Great accommodations We stayed at The Mayflower Hotel on Saturday; September 13th; the night before we left for our Alaskan cruise. The rooms are not large; but we were extremely happy with the room. The decor was very classic and the beds super comfortable. I would highly recommend this hotel. It's just a short couple blocks to the Market which we visited in the afternoon. The monorail to the Space Needle is attached to the hotel which is extremely convenient. That evening we walked back down to the Market area for dinner and again in the morning before our flight for breakfast.
100542,gardengirl,09/22/2008,great location downtown I am currently staying at the Mayflower Park Hotel. My husband; son and I stayed here the first night after arriving in Seattle. We have returned to stay two nights more at the end of our travels; before flying out of Sea-Tac airport. Contact the hotel directly for a rate; as we got a cheaper one going through them directly rather than online... (AAA discount)The Mayflower is a nice; older; hotel right in the heart of downtown Seattle. I have to add that there are many hotels near this location most very expensive; and just 6 blocks away are a few that are cheaper...anything cheaper than the Mayflower will land you in a much less desirable location. The Mayflower is a very old building that has been renovated in the 90's; yet is is still very clean; the decor is like saying at a fancy mother in laws house....The single bedroom is very small but for a night it is fine; the three of us barely fit with luggage and a portacrib..This second time we are in a delux queen room (they upgraded us for free) it is a great size for the three of us. The bathrooms in both of our rooms have been very nice; clean; tiny; but tastefully done. The front desk is really warm and friendly; and the restaurant and bar on site are great too. Hope you enjoy it.
100542,Martudona,09/15/2008,Mayflower hotel TEh bed for 2
100542,travel1983,08/25/2008,Best hotel in downtown Seattle This is the best location in downtown Seattle. It is also the best priced hotel for this class of hotel in downtown. I use to live in Seattle and always walked by this hotel and would look in through the large window where the bar is located and would always want to go inside. It has a warm and inviting look to it and I was not one bit disspointed. First of all; the staff is excellent. From the valet that greets you when you drive up; to the front desk personnel; and the personnel that maintains the rooms; everyone is superb. The room was very nice with great beds and wonderful bed linens. The bathroom is a bit small but this is the price you pay for staying in an older hotel in the heart of downtown. The small bathroom was a small sacrifice considering the hotel has rooms with two queen size beds and is located on the same block as Westlake center and is only a few blocks to Pike Place Market. The rooms are also beautifully renovated and the property does not show its age.As I mentioned; you could not get a better location. It is located on the same block as Westlake Center. From here you can take the monorail to the Seattle Center. Nordstrom is only a block away and Pike Place is about three blocks away. I finally did go to the beautiful bar inside the hotel I use to look at years ago as I walked by and it was wonderful. They have some great drinks on the menu and you can order food here as well. We only had breakfast in the hotel's restaurant and it was excellent.
100542,NolanInna,08/24/2008,Lovely We truly enjoyed our stay at Mayflower. The location is wonderful. It is right where you want to be in seattle. The staff was very nice and accomodating. The room was a nice size. Overall; we highly recommend it and would stay there again!
100542,scottno,08/15/2008,Great Location This is a wonderfully restored hotel in a great location in downtown Seattle. The rooms are a little small but otherwise very nice. Its location to Westlake underground busses make it a great place to stay and venture out by bus; monorail or on foot to the market. The front desk personnel are top notch and meet every request with a smile. Highly recommend this hotel.
100542,willyaje,08/14/2008,A MUST when in Seattle My wife and I have been guests here several times over the years and we will continue to return.If you don鈥檛 want to spend a lot of $$$$ but want to feel as if you have? Stay here.The Hotel is wonderful and the staff fantastic and helpful.Andalucas restaurant is one of the finest establishments to spend a romantic dinner; quick lunch or a relaxing breakfast.If possible; Stay here; you鈥檒l love it!
100542,jamaine1066,08/13/2008,Fantastic hotel We really enjoyed this hotel; we had a double Queen Anne bed and it was very comfortable.Breakfast was extra for us and was a touch on the pricey side; but well-presented and just right.Overall well recommended.
100542,belize2000,07/31/2008,As previously mentioned; GREAT LOCATION! We stayed at this hotel on the first night of our Seattle Vancouver trip and was pleasantly surprised by it. The place is a European style hotel (in furnishings and size); but it was quite confortable and clean. It was also a good value overall compared to other hotels of this caliber--just be sure to check their website for special packages. Ours included the room; valet parking (which is normally a crazy $30/night--normal for downtown; though); and a $20 gas card for each night. The front desk person and manager didn't have my change to this certain package from just a room and were inflexible about giving it to me at first. That was pretty disappointing; but we got a call a couple of hours later stating that they would give us it afterall.The location was superb--VERY close to delicious Dahlia Lounge(for dinner) and Lola (for breakfast--have the Greek scramble). It is just a few blocks from Pike Place Market and it sounded like an attached monorail ride to the Seattle Center.
100542,SARRECAT,07/29/2008,Great Location We stayed at the Mayflower pre cruise. I picked it based on reviews I read here and the location of the hotel. I was very pleased with my choice. The location was fabulous. Since it's connected to the monorail station it was very easy to get to the Space Needle and back; then we walked every where else. We were only 3 to 4 blocks from Pikes Market a very easy walk there and back. The staff there could have not been more helpful or eager to help. They were on the spot to get our luggage to the rooms and were very friendly. I will add the bellman staff were some of the most handsome I'd ever seen. I plan to go back to Seattle and would definitely stay there again. The beds were super comfortable and the rooms were very spacious. A great value in my opinion!
100542,MrsPickle,07/28/2008,Beautiful Restored Hotel We really enjoyed the Mayflower Park Hotel. From our check-in to our check-out the staff was outstanding the Hotel beautifully maintained. Our original room had only one hight stand and reading light and we asked for a different room. Robert the desk clerk ;was very acomodating and cheked around until he found a room that would work. The Hotel is a Historic Hotel of America and is truly a gem. The location is fantastic. It is connected to a shopping center; however; the entrance is so hidden that yo would not know it was there. The monorail station is in the center so it is very convenient to get to the Space Needle. You can walk to restaurants and shopping.We actually stayed here 2 times on our trip. One night on our way to the Jan Juans; and 2 nights after we returned. We had 2 different rooms and both were beautifully appointed with all the amenities.The staff is very friendly and helpful. We truly enjoyed our stay at the Mayflower Park Hotel.
100542,tgtort,07/26/2008,Can't Beat It The Mayflower Park is an excellent choice for price; location; friendly knowledgeable staff etc. My wife and I stayed in their classic room ( Room 1106) this is a corner room looking out 4th and mall area. If someone travels with a lot of baggage; then I would suggest a larger room. Otherwise the room was clean and sufficient for two people. We visited a couple larger hotels; but found them not as relaxing and people everywhere. It was like being out in the streets in their lobby's. Bottom line folks...we would happily make another reservation at the Mayflower Park!
100542,DCCNewYorkCity,07/23/2008,Nice Hotel Good location. Across the street from Macy's. Room was a little small. Beds were fine. Parking was included in the room price as a promotional period. Staff was friendly and helpful with directions.
100542,Richlo,07/22/2008,Great location and service We had not been to Seattle in a few years and we wanted to find an nice hotel in downtown that was reasonably priced. The Mayflower Park met all these criteria. So we took Amtrak from Portland to Seattle (a great ride in both directions) and checked in at the Mayflower.When we checked in; the front desk got us a very quiet room that actually had two separate bathrooms (it was nice to be able to spread out). The service was excellent throughout and we got some good tips from the concierge on what to do and where to eat.The location was excellent; a few blocks away from the Pike Street Market and right at the termini of both the monorail and the new streetcar to Lake Union. In addition; downtown buses are free so we only needed a taxi once (after a tiring day and evening on the waterfront).
100542,adavici,07/16/2008,Very Satisfied View from the window next to our bed
100542,travelingminx,07/09/2008,Great Location Got a room via HOTWIRE for the 1st week in July 08. I鈥檓 not sure what sort of room they would call it; but it was probably the standard accommodation for 2 people. It was small yet efficient. Perfect for a one-night stay; but probably better to opt for a bigger room if staying longer. Also; the d茅cor is traditional 鈥?not the usual modern or contemporary that I鈥檇 prefer. The bathroom was tiny but the water pressure okay. The location was ideal. Walking distance to several of the downtown attractions. Concierge; check-in/out and bellhop service was efficient and professional. Although I don鈥檛 have any complaints about this hotel; I鈥檇 probably opt to stay elsewhere only because the d茅cor of the room did not suit me.
100542,jimbob22,07/09/2008,Top Class Excellent; we extended our stay. Central and top class; couldn't fault it.
100542,jameygamer,07/09/2008,Stop in before I stayed in this hotel while on a cruise and I liked it. They have a good restaurant; I got a nice room; and it's close to a mall and the monorail. Very nice and lovely hotel.
100542,Traveling4Mom,06/24/2008,Responsive Staff impresses! Our party of 5 stayed here in two rooms for one night after disembarking from our cruise. I called from the pier at 8am to see if we could check our luggage in the lobby while we wandered around Seattle's downtown since I knew we could not check into our room until 3 or 4pm. Much to my surprise; they told me one of our rooms was available so they were happy to check us in. We arrived by taxi at 9am and checked into that room. The other room was ready by Noon; and they contacted me by cell phone to let me know we were free to pick up our other room card when we were ready.One person in our party is recovering from knee surgery; and was limping quite pronouncedly after overdoing it on an excursion the day before. The hotel staff made known to me that they do have a wheelchair on the property and said they would be happy to get it out of storage if we could use it. I thought that was a great idea; but my relative said no and opted to walk a little bit and then rest in the room while the rest of us adventured. Pike's Place Market was an easy 3 blocks away; and the monorail stop is just a block away. The 2nd floor of the hotel links to the Westlake Center Mall which we enjoyed; and there is lots of shopping available around this hotel's location.We had one room with 1 queen bed; and another room with 2 queen beds. Both were clean; with comfortable beds. The 2-queen room had a flat screen TV while the 1-queen room had a normal model. Both had desks with chairs; cozy sitting chairs; and free wireless connection. The shower/bath was great with plenty of hot water and terrific pressure. The decor is very charming; and it was quiet--we never heard any noise from neighbors or otherwise. One of us ate in Andaluca for breakfast (opens at 6:30am) and it was nice but pricey ($11-16). The rest opted for Starbuck's which is only a half block down 4th Ave. For lunch; we loved P.F. Chang's which was just around the corner. We enjoyed our stay very much; and would like to return when we have more time to spend in Seattle. All the staff; from the desk attendants to the bellmen to the concierge; were very warm and responsive to our questions and needs. Wonderful experience!
100542,Bull12,06/18/2008,Great place to stay Great place to stay in Seattle - easy walk to anywhere downtown; especially Pike Market. Lots of shops and places to eat close by. We had a nice double room with queen beds - excellent choice. Large mall close by and monorail to Space Needle is a few blocks away. Highly recommmend!
100542,Dave7702,06/15/2008,Ideal location; good value We stayed for four nights at the Mayflower for a short vacation; and the location was ideal. Easy walking distance to Pike Market; Belltown and only about a 10-minute walk to Capitol Hill. Rooms are pretty basic; but we booked a good rate (average of $209/night) from Friday night to Tuesday. Never ate at the restaurant but the hotel does a have a limited 24-hour room service menu.Ultimately; great location for a very walkable city.
100542,ASWJ,06/10/2008,Charming! Stayed here for a work meeting. Although the rooms are not large; they are very well maintained and comfortable. Fabulous beds with great linens. Close to Pike's Market; great restaurants and shopping. Can't forget to mention the hotel bar; Oliver's. Great ambiance and great drinks including their signature drink - the Paradigm Shift. A quality boutique hotel!
100542,maxanddrew,06/10/2008,Great location; needs a cosmetic update getting the lay of the land (brass decor in background)
100542,idrawart,06/07/2008,Perfect Location - Great Staff - Wonderful Quiet Room Pike Place Market
100542,Cinderellagal,06/01/2008,Great hotel; terrific location The Mayflower Hotel is a lovely property in a great location in downtown Seattle. The service was great; especially at the concierge desk; which was extremely helpful. I was especially impressed with the subtle but appropriate concern for security that I noted at the front desk. The only small problem we encountered once or twice was in getting a taxi; which the doorman has to hail because there is no space on the street for taxis to wait in. There are LOTS of great restaurants; shopping; and even movies within walking distance; and the monorail station is just a block away. For relaxation; the chocolate martinis in the lobby bar (Oliver's) come highly recommended! The building is old; built in 1927; and truly has classical elegance and lots of personality. The rooms are lovely; but the bathrooms are old style; with only a minimum of shelf space for cosmetics and toiletries.
100542,PDXpopcorn,05/29/2008,What a Gem! Just returned from our second delightful stay this year at the Mayflower Park. We had a 5th floor suite -- lovely sitting room with separate bedroom. My husband normally rises earlier than I so this is a perfect arrangement for us. A wet sink bar with coffee maker in the sitting room allows him to sit at the desk to write while he enjoys morning coffee. Comfy sofa; armchair with ottoman and cocktail table and windows on two sides make this room a pleasant place to hang out. We enjoyed a terrific lunch and breakfast the next day in Andaluca and had a nightcap in Oliver's after the baseball game. Both rooms are attractive and friendly environments. This hotel is a real winner and we feel totally at home staying there. We'll be back...
100542,Rowan813,05/19/2008,Excellent Choice We stayed one night before an Alaskan cruise. The location could not have been better. We could easily walk; shop; and sightsee. We probably had the most fun that evening in the bar; Olivers. We talked to locals and enjoyed the people watching-sit at the bar to enjoy the views. The bartenders were nice and the drinks were good. Our room was a good size with a small but very clean recently remodeled bathroom. I would stay here again when I return to the city.
100542,bradnyc1000,05/18/2008,DO NOT have your WEDDING here!!! The wedding party booked out the hotel. Friday friends met up at the lounge; Oliver's; we were at least 50 people. I think the bartender was a little overwhelmed. 50 people in a 175 capacity room would seem normal; but apparently not.Wedding day; Saturday: the brides family chartered a boat that took us out to Kiana Lodge for the ceremony. The weather wast perfect! We docked back into Seattle around 11:30 and The plan was to return to Oliver's.I think they decided that they had enough of the wedding party as they refused to serve any of the 30-40 people that showed up. They continued to serve other individuals that were not apart of the wedding party. A lot of money was spent at the hotel and selectively the decided not to serve anyone our entire group.Enjoy your stay!!!
100542,Bumblebees,05/09/2008,Always Enjoy the MayFlower This nice hotel has that old world charm and is always clean. Great location - you can walk to most of the shops and many great restaurants. The only tricky part is accessing the hotel with Seattle's many one-way streets. Very good value. Have stayed three times and would stay again.
100542,DavefromTLV,05/06/2008,Terrific European-style hotel with a fabulous location We recently stayed at the Mayflower Park Hotel for 2 nights in Seattle. We booked this hotel as part of a package (along with other great hotels in Victoria and Vancouver; BC Canada) via Clipper Vacations. The Mayflower Park has a European Old World feel to it with lots of character you don't normally find at the big national chains. We booked a king-size bedded room via Clipper Vacations and received a fabulous 1-bedroom and living room king corner suite. The room was large. The bathroom had been renovated and was very clean; but also quite small; yet functional. The bar off the lobby seemed to be a very popular place with Seattle locals. The location couldn't be beat -- we walked everywhere from this hotel -- just ten minutes walk from the waterfront and Pike Place Market (have breakfast there at Lowell's). The hotel is located immediately adjacent to Westlake Center shopping mall from where we boarded the monorail to the Space Needle at Seattle Center. And underneath Westlake Center you'll find the impressive (and FREE) downtown transit tunnel where you can take a convenient bus to the Pioneer Square district or anywhere else in Seattle for that matter. Should we return to Seattle; we'd definitely stay again at the Mayflower Park.
100542,kkthepeach,05/05/2008,Great location and restaurants I stayed at the Mayflower Park the last weekend in April. For a tourist; it was located in a great location. Quick 4 block walk to Pike Place Market; and the monorail to the Space Needle is connected to the hotel.I had 1/2 price appetizers and sangria in the Andaluca restaurant just off the lobby on Friday afternoon. This is a tiny restaurant and bar; but everything was delicious and the staff was very friendly. I also tried the world famous martinis at Oliver's Bar which is also in the lobby and they were great. It was very quiet on a Sunday night; but a very nice place to relax and enjoy a cocktail.The room I had was tiny. And the bathroom was even smaller. Because it was just me; it was fine; but if there were 2 people it would be claustrophic. I was lucky enough to be given a room on the top floor...it was very quiet. However- waiting on the elevator did require some patience. All in all; it was a quaint little hotel and I would recommend it.
100542,vacationer1974,04/22/2008,So Glad We Stayed at the Mayflower Park Hotel I know it's been nearly a year since we stayed there; but the visit has stayed with me. We had less than a day to stay in Seattle (we actually only flew there as a cheap gateway from NY to Vancouver Island and Vancouver); but the hotel made Seattle feel more like a destination than a stopover. The hotel was absolutely perfect for us! From the moment we pulled up; the staff was extremely friendly. They made our three kids feel right at home with great goodie bags (thoughtful items in an insulated bag that my daughter still uses as her lunchbag) and great attitudes. The room was very spacious (it was basically a suite but I think was considered a regular room); clean; and there was a great view of the Space Needle. The room felt nicely updated; with two flat screened tv's and pleasant decour. We were a nice walk away from Pike Place Market. I don't remember what we paid for the room; but we got what felt like a very high class boutique hotel for the same price as the lower level; generic hotels in the area. I felt for the duration of my stay like we were getting away with something.We can't wait to go back to the Mayflower Park Hotel and experience Seattle in depth!
100542,JohnnySong,04/16/2008,Great Staff Great Location = Great Stay I've stayed here MANY times. It is my first choice for downtown Seattle hotels1 block from Westlake Center and roughly 4 blocks from Pike Place Market this hotel has a great location. But what puts this place above most is the private owners who are good to their staff. Ask an employee how long they have worked there and their answer is usually 15 years or more. That makes for people who care. With low rates for a downtown hotel ($170ish) this place is a winner!
100542,thehatladyNewYork,04/05/2008,Excellent stay; great location I chose this hotel based on other Tripadvisor's comments; and I was more than pleased with my stay.The hotel is absolutely charming; along with being clean and well-kept. Front desk staff and doormen were very polite and helpful; and on check-in; the receptionist took the time to show me a map of Seattle along with an explanation of the best places to go and how to get there.Location is unbeatable - walking distance to Pike's market; $2 monorail ride to Space Needle and amusement park; across the street from very large Macy's; and around the corner from Nordstrom's and a pleasant shopping plaza with everything you could want.This hotel is an excellent value; and I'd return here in a heartbeat.
100542,GirltravelerMD,03/25/2008,Great Hotel; Great Location Fantastic location; great hotel. Restaurant; Andaluca; was excellent. Highly reccomended for both business and pleasure travel.
100542,LolaIceEnergy,03/17/2008,Flower Power We stayed here as part of a Clipper Vacation package from Victoria. This wasn鈥檛 the 1st time we had stayed at the hotel but was a good reminder of why we came back.The service was helpful without being overbearing; the rooms were well presented with a very comfortable bed (a bed is a bed to me so the fact I commented on this is a surprise) and wonderful shower. We ordered room service for dinner and breakfast and were pleasantly surprised on both counts with the speed; quality and again friendliness of staff.One of the biggest perks of the hotel is the location; you couldn鈥檛 be closer to the shops or the monorail; which takes you out to the sites.We requested a late checkout and were accommodated without fuss; which made our long haul flight a little more manageable.Would I stay again? In a heartbeat.
100542,buddyrotty,02/26/2008,Great hotel; great location Recently spent 5 nights at the Mayflower while attending a conference in Seattle. The location is fantastic as noted by other reviewers. You are walking distance to everywhere. My stay was very nice. My room was quite comfortable. I was very impressed with the quality sheets; pillows; mattress; towels and bathrobes. The only caveats would be the fitness center. I travel alot and rely on hotel fitness centers. This one had only a few pieces of equipment. The other would be the wireless in the room; although complimentary; it was excrutiating slow. This would not stop me from staying here again but I mention in case these are important factors for you.
100542,Littraveler,02/06/2008,Lovely Hotel; Perfect Location I chose the Mayflower Park for a quick business trip after my partner had a good experience a few months ago; and could only agree. This fine 1920s building has been handsomely restored; and my 12th floor room was immaculate and well-appointed; if perhaps a bit on the small side. Nice extras included an unusually large walk-in closet with two robes and in-room coffee from the excellent local Torrefazione Italia brand (not the usual in-room commercial brew). The housekeeping staff was unobtrusive; friendly and competent. I don't usually compliment hotels on their valet service; but in this case it proved another distinct plus; especially since parking (normally $25 overnight) had been included in my package rate (check for specials if booking through the hotel website). The valets were extremely quick to bring the car around when I called from my room; alert to pick up the keys whenever I returned to the hotel; and volunteered to give directions. As others have pointed out; the desk is sometimes very friendly and sometimes more or less indifferent; but I found it generally well-run. And it's worth nothing that the Mayflower Park is in an excellent location--within walking distance of all downtown shopping; Pike Place Market; the must-see new public library; and other major attractions; city buses are free of charge downtown and a car isn't urgently needed; and if you're driving to the University or points farther afield the location is also very convenient; notwithstanding Seattle's famously awful traffic. In all; a very handsome and well-run establishment; old-fashioned in a good way and very low-key.
100542,tobeover,01/10/2008,Best bar in the lobby I meet a friend here every year. Pop down the elevator and you're at Oliver's -- a great place for a few drinks while people watching. Great location.
100542,radish95,12/11/2007,Not as good as it used to be. Perfect location. Gorgeous looking hotel. Rooms are tiny tiny tiny. Bathroom has no bath just a shower. The service has really slipped here; but it is still an okay place to stay. Do not expect to have doors opened for you and to be treated like you are at the Ritz-Carlton. Also; I disagree with some of the other writers; I could hear my neighbors through the walls. I would recommend staying for one night; but a 4-5 night stay in the claustrophobic room is maddening. The restaurant attached to the hotel; Andaluca; is one of Seattle's finest. The service at the bar Oliver's is not great; but it has wonderful old world ambiance which makes it feel authentic and fun.
100542,CashHokie,11/13/2007,Very nice city hotel The Mayflower was a very pretty historic hotel located in a good area of town that was convenient to the public market; lots of great restaurants; shopping; and nightlife. The staff were very friendly and accomodating and our room was large and well-maintained with a very comfortable bed. My only complaint is that the bathroom was pretty tiny but it really wasn't much of an issue for just two people. The hotel lounge had very good martinis but be sure and stay away from the desserts! Ours was eight dollars for the worst bread pudding by a pastry chef I've ever had. The only down side to the hotel was that it was a little pricey and the valet parking is VERY expensive. However; that will be the situation with any hotel in downtown Seattle. Overall; the hotel was great and we will definitely stay there again when we return.
100542,Demisemiquaver,11/13/2007,Fabulous stay Mayflower Hotel was excellent. The location is absolutely perfect - a nice stroll to the Pike Street Market; with some awesome shopping close by - Macy's; Nordstrom; AF; J. Crew; etc. just a block away. The hotel was clean and comfortable with good beds; and the lounge made a wicked GT! I was particularly impressed with the help we received from the concierge - he came up with a couple of great restaurant suggestions and was very helpful to newcomers to the city.The bathrooms are; indeed; small. Not much room to put a toiletry bag. Our room was on the 10th floor and it was very spacious - two queen beds and lots of room to move around.I'd stay there again without question - the location and comfort of the hotel were exceptional.
100542,catelisa48,10/14/2007,Good location; comfortable bed. Mayflower Park Hotel Bed Room 715
100542,ElizabethP7,10/01/2007,Mayflower Park Wonderful Wow! What a wonderful hotel - such a shame we could only stay one night.Location - Convenient to just about everything Seattle has to offer.Rooms - Beautiful! Clean! Just like the photos.Staff - Wonderful! Helpful! Funny! The Concierge was a riot who was also very; very helpful in booking things.Room Service - for tired travellers it was quick and delicious.Would recommend this hotel to anyone wanting to stay in Seattle; it was a pleasure and when we can return again this is where we'll stay.
100542,Laurie3501,09/30/2007,One of the best! This hotel was one of the best I've stayed at. This boutique-style hotel provided impeccable attention to detail. From the front-desk staff; to the valet parking staff; to the concierge services; to the housekeeping staff--everything was top-notch.If you're looking to be in the heart of Seattle; this location can't be beat. The hotel is directly across the street from Macys and is connected to the Westlake Center on the Mezzanine level. We were only four blocks from Pikes Market and were within walking distance to the Space Needle and the big REI store.We booked a Corporate Comforts package; which rolled the parking right into our nightly rate. Our first night was $199; and the subsequent nights at $181 (plus taxes)--so it was an amazing value for the location.We had a corner guestroom; which was actually two separate rooms. The main room had a large sofa; chair; ottoman; table large television/armoire; wet bar with mini-sink; mini-frig; and work desk. Complimentary high-speed internet was provided for our laptop. We needed a roll-away brought in for our daughter for a couple of nights; and there was plenty of space for that in the front room. The roll-way was not your typical folded-up bed; but a thick twin-size mattress on a platform. One large window in each room faced west; plus one additional large window in the main room faced north.There was a glass-paneled door connecting the two rooms. The bedroom had a king-size bed with a heavy comforter and a down-filled blanket. Six Pacific Coast down pillows were on the bed. Also in this room were a wooden valet; large dresser; two nightstands; and a high-definition television. The bathroom was located off the bedroom. Although not overly large; it was well appointed with very nice toiletries. A hair dryer; iron and ironing board were located in the closet; as were two robes.Considering we were in the heart of downtown; we really didn't hear much noise at night--other than an occasional siren. The rooms are very well sound-proofed; and we didn't hear anyone next to us or on the floor above. The nightly turn-down service was a nice surprise. There were individual heating/cooling controls in each of the rooms; which allowed us to adjust each room independently.We didn't eat in the hotel's restaurant; so we can't comment on that. There are many dining places closeby; including several Starbucks; many take-out places in the Westlake Center; and a Cheesecake Factory a few blocks away.This hotel would not be particularly attractive for families with young children--especially if you need a pool or game area. It would be a great match for most other travelers if you're looking for a unique hotel with great service. We would absolutely stay at this hotel if we're ever in Seattle again and highly recommend it.
100542,globetrotter2,09/26/2007,Reservation Mgr (Craig) solved problem This hotel is in a great location...The staff all did a great job with wonderful attitudges. However; Craig (the rsv mgr) resolved anissue we had with our booking and we left with a very pleasantexperience. This is an old hotel; though impeccable; therefore the rooms are small. The most difficult is in the bathroom withvery little shelving to put personal items.
100542,larsthorwald,09/11/2007,Good Price; Great location The Mayflower Park is within walking distance to Pike Place Market (don't go there on a week-end if you can help it) and all the shoping you could ever desire. Really nice stores. It it also next to the monorail stop and convenient to the new sculpture park at the waterfront.It is clean and comfortable and a real treat from the chains. Service was good. Parking was about 19-$20/day; I think. The restaurant is well regarded by our local friends although we did not eat there on this trip.Thisd is a nice place downtown that I'd stay in again. Veryy convenient to Seattle University.
100542,happy4,08/28/2007,overall pleased My husband and I stayed for 1 night. We had never been to downtown Seattle before and chose this one from trip advisor.We were pleased. Tiny bathroom but it is one of the first hotels in Seattle and way back when the bathrooms were small. Our room # 704 was very quite did not hear a peep and I am a very light sleeper. Our mattress was lumpy; they need a new one for that room. I thought they were a bit cheap about the water bottles..... Beware! There is a tag on them saying 4.00 but I was so thristy when I came in I just grabbed it and drank then my husband said that will be 4.00 dollars honey! Dinner was very good @ the hotel restaurant and breakfast was fair to good....yucky coffee. I would recommend this hotel as long as your stanards are not 4****. Enjoy!
100542,wheatgrower,08/25/2007,Great location; nice hotel! Our family of six stayed at this hotel in two rooms. We had one room with two queen beds and two bathrooms. The room was well-decorated and the beds were comfortable. We had a great view of the Space Needle and the Sound. The other room had two queen beds and a sofa bed. It was an interesting set up--not quite a suite but the living area was separated from the beds by a wall. The hotel is convenient to downtown shopping. It is between Macy's and Nordstrom. It is attached to Westlake Center so you can shop and eat at nice restaurants or even a food court. I like historic hotels and enjoy seeing them well-maintained. The bathrooms weren't gigantic but had everything you would need. This is the part of town that I spend the most time in. It's safe and there's a lot going on. You can take the Monorail from Westlake Center to Seattle Center and it's a short walk to Pike Place Market. Although I am local; my family and I stayed downtown to celebrate the Market's 100th anniversary and were quite pleased with our visit. If I go to a play or want to stay downtown for a Christmas shopping outing I'll choose this hotel again.
100542,Ohiofamily,08/14/2007,Great Value; Historic Hotel Red Brick Mayflower viewed from Space Needle
100542,sueVictoria,08/07/2007,Amazing Highly recommend the Mayflower Park. Stayed in a queen delux room two nights; (August 3rd and 4th) on the 10th floor. Beds are great; room very large. Could not hear people in the hallway or other rooms at all. Staff extremely friendly and helpful. The bar is very cosy - and great food. I cannot say anything bad about this hotel. It was everything and more than I expected. I'll certainly be back.
100542,Mtngrl,07/31/2007,Loved the Mayflower Park Hotel! We stayed at the Mayflower Park Hotel in late April 2007. We used to live in the area; so knew the location was prime. The hotel has a great reputation; so we decided to book our stay here and see for ourselves. We were not disappointed!We had a room on the 3rd floor. Our room was quite large; and very comfortable. As we walked in the door; there was a large wet bar with a small refrigerator. Upon entering the main part of the room; there was a sofa and several chairs with ottomans as well as a large coffee table. A very useable seating area; which is not always the case in hotels. We had a king bed; and near the bed area was the large walk in closet (with bathrobes for our use) and the bathroom. The bathroom was a tad small; but not cramped. Everything was nicely appointed and extremely well maintained. Our room looked out to the street towards the old Bon store (now Macy's); so at the holidays it would be a very nice view.Our room was very quiet. We never heard noise from other rooms or from the street. We did not have any meals at the hotel restaurant; but we did have drinks in the bar; Oliver's; several times. This place gets busy; so the wait for drinks can be a bit; but it was never very long.We used the valet several times and they were always very quick. Our visit was so enjoyable that while we were checking out; I booked another stay there for this fall for a girls week in the area. The room was beautiful and the location cannot be beat.
100542,scottsman321,07/27/2007,Rip-off. Outdated; Noisy; Rude Staff; Overpriced Well; the lobby is nice!! That's about all I can say that's positive. Our room was tiny and extremely noisy. We could hear every word in the conversation next door. Our bathroom was outdated; no room for our toiletries or anything else. So was the elevator... very slow and guests had to share the elevator with waiters; cleaning staff and maintenance staff carrying all kinds of equipment; etc.; etc. One computer for the whole hotel; and NO privacy when using computer; staff sits right behind you looking at your computer screen!! Hotel is also right next to a park filled with homeless people. What more can I say... we were disappointed to say the least; and I would skip this place at all cost if returning to Seattle.
100542,sctrojan1,07/17/2007,Great Location and Service I was pleasantly surprised with this hotel. But the place does have its pluses and minuses. Positives-1) Great service- as far as bellhops/valet; and housekeeping go. Getting the car was relatively quick; never a long wait (and supposedly the hotel was fully booked the time we were there) The room was always cleaned on a timely basis. One time we thought we lost our phone (after we had already come up the room) so the valet searched our car for us and even pulled our car up and helped us look for it again.2) Location-Short walk to Pike Place Market and connected to the Westlake Center (monorail/stores/food court)3) The king suite was spacious with a refrigerator and wet bar (convenient to bring back drinks since there is a Walgreens and Rite Aid about 2 blocks away); 2 tv's; and 2 thermostats (one for the bedroom and one for the sofa area)Negatives-1) Noise level-note from the other rooms but from the street below (Our room sat right at the corner of Olive and 4th) I don't know how it is from the higher floors (the hotel is only 12 stories tall) but being on the lower floors you will defintely hear road noise from buses and cars (worse if you open the window). If you are a light sleeper make sure you ask for a high room. The noise didn't bother me but I didn't need an alarm in the morning with all the buses passing by.2)No safe in the room-I though all hotels had one3)Only 2 elevators-Not really a big deal; but they are slow and the staff also use the same elevators so at times you will wait (but again not too bad unless you're impatient) and the elevator are on the small side4)Not stroller friendly-there are 2 entrances into the hotel one of which is a flight of like 10 steps (the main entrance)so you have to use the other entrance on the other side. And the connection to the Westlake Center is on the Mezzanine Level where you also have to go up about 15 stairs. (and again the elevator is small.5)Less chance of getting a good view-Remember there are only 12 floors and I think you have to be on the upper floors if you want to see the water or Space Needle. Compared to the Westin across the street which is super tall and I'm sure you have a better chance of getting a better view (I'm not too much into views so I was okay with looking at the street)Overall I was very pleased with the room and the hotel and wouldn't mind staying here again.
100542,Leftfisted,07/08/2007,Luxury I have the luxury of having stayed in a suite here on someone elses dime. The suite had a king size bed; a day bed and a dining table. It's posh; and to tell you the truth this is where I would stay if I was a movie or rock star.No complaints; doesn't get much better than this.
100542,rainygale,07/06/2007,Nice staff My boyfriend I only had one night to stay in Seattle on our vacation to the Pacific NW. At first I was crushed because I had my heart set on the Inn at the Market they were full. I knew I wanted to stay close to the Pike Street Market I booked the Mayflower Park unsure of its proximity. It turned out to be perfect- well located in the downtown area; it was just a couple minutes walk from the Fairmont; Triple Door; and the Market. Plus; if you like shopping; Macy's is just across the street. We checked in relatively early (around 10 am) and the kind clerk informed us that he did have *a* room available but it was on a low floor; however; if we didn't mind waiting; he could get us on the 12th floor (highest). IT WAS WORTH THE WAIT!! We had a perfect view of the Space Needle from our window! I booked a corner queen room because I read about the necessary extra room (only $7 extra with the AAA discount)- it was big enough for the two of us; esp just for one night. The bathroom wasn't much smaller than any other average hotel bathroom- a little aged; but fully functional. I liked the overall character of this historic hotel. Comfortable elegance :)
100542,askmhk,07/03/2007,Best Value in Seattle This is a centrally located hotel that is a very good value. I have stayed in a number of hotels downtown and this is my favorite for the price The rooms were clean and in good condition and the staff was very courteous. Unless; you want to pay more for a room closer to the water for the views this is the best place to stay downtown.
100542,Memphistraveler,07/01/2007,Loved the two bathrooms! My sister and I spent one night in Seattle a few weeks ago at the Mayflower Park Hotel after an Alaskan cruise. I do a LOT of research before I book a hotel and I found that the Mayflower had some rooms with two queen beds and two baths. It could not have been more perfect for two women traveling together! Although they couldn't guarantee us that type of room; they did honor our request. We were across the street from Nordstoms and all the downtown shopping and just a few blocks from the Pike Place Market. I don't think we could have been in a better location. I thought the lobby was much nicer than in the hotel's pictures on the web sites and the bar off the lobby was beautiful; on the corner of the street with lots of paned windows and atmosphere. Great spot for a nightcap. Rooms were clean; beds comfortable; nice linens and toiletries; all in all we had a great experience. I had read that there was a lot of construction downtown; but we really didn't notice any. One last thing; there are buses on 1st street that are free and we caught a bus down to the old area of Seattle called Pioneer Square and took an underground tour in the afternoon. It was only a couple of hours but very interesting to learn about Seattle's history.
100542,magali7,06/25/2007,Happily Surprised! This place was great! We thought because of the price; smaller size and age of the hotel we would have a slightly out of date historic hotel waiting for us - HOWEVER; when we walked in we where thrilled to find a beautifully updated hotel. The location is perfect for Pikes Market and other downtown shopping and dinning within walking distance. Our room was just right and very up to date and the bathroom spotless. The staff were extremely nice. From the doormen; valet; desk clerk to the concierge. Everyone was helpful and professional. The concierge reccommened excellent restaurants within walking distance and within minutes we had resservations and the local movie theater times printed and in our hands. We were impressed and will not only return to the Mayflower but will recommend it to friends. Lloved this hotel; staff; location and price. You won't be disappointed!
100542,KateTraveler,06/24/2007,Good location; lovely suite Booked a room for one night. We chose the Mayflower because it offers two QUEEN beds and I was traveling with my two sisters. The hotel upgraded us to a suite so one sister slept on the sofa bed. Unexpected; very nice. Great service; and beautiful room. Nice bath products; too! Room was very quiet. I'd certainly stay here again and recommend to others.
100542,TravelingMan3,06/07/2007,Mayflower has some "thorns" Stayed at the Mayflower for a 2 day business meeting on June 5 and 6th. Advice to meeting planners: Think twice of having a meeting if over 70 participants will be at your function. The hotel was overwhelmed. Initially; the Plymouth Room; their largest conference room; which is under the lobby is attractive; but can only handle 8-9 tables of 8-10 people. Secondly; the mens room is up the stairs; across the lobby and down the stairs on the other side-- only the women's restaurant is adjacent to the meeting room. Finally; getting everyone's luggage out after the meeting was too much for 2 people. Chaos ensued for those running to catch a plane.As far rooms go; I was told I had an upgrade (Room 321). Apparently; I had a little more bathroom space. Unfortunately; the upgrade ended there; since I had a view of the hotel airconditioning unit; light well and having the hotel's mechanical power supply and hydraulic units kick on every few minutes did not allow a great night sleep. If you are given a room that looks into the lightwell; turn around and ask for a room that fronts the streets. You will be Sleepless in Seattle and highly disappointed if you dont.While most reviews; sound good for the most part; I want TripAdvisor members to be aware of some of the issues of this 80 year old hotel. Finally; make sure you allow for 15-20 minutes for valet. Your car could be blocks away. Oh; by the way; they charge $28.00 a day.
100542,dolly2377,06/06/2007,Nice Hotel We were a group of six staying for two nights before our Alaskan cruise. Our room was spacious but the bathroom was tiny (typical for older hotels). The staff was very friendly and tried to be helpful but we were misinformed by the conceirge and bellman on more than one occassion. Our room was quiet but another couple traveling with us said their room was extremely noisy from the street traffic. We were on the same floor but around the corner from them.I didn't find the bed to be very comfortable as I've read in previous reviews. But I may be bias as I have a tempurpedic bed at home so it is difficult for me to find comfortable beds when traveling.The monorail station in the mall attached to the hotel is convenient but beware that it only travels to the space needle and back; there are no other stops.The restaurant attached to the hotel has great breakfast with excellent service.Seattle is a great city and I would love to travel there again. I might check out a different hotel just to have variety but I'd recommend this hotel to friends or family.
100542,Elena74,05/31/2007,Great Historic Hotel We were in town for a family wedding on Memorial Weekend. We had a wonderful time at this hotel. Two women traveling together could not ask for a better room. Our room had two beds and two bathrooms. The beds are so comfortable you could get spoiled. Great view from our 8th floor room. The room is not that large but for the amount of time we spent in the room it was perfect for us. We were able to walk everywhere we wanted to go downtown. Bring your walking shoes.We visited the space needle; pike's market; numerous restaurants; and did lots of shopping.Hotel staff is very friendly and helpful.Even if you don't have dinner in the hotel restaurant I would recommend dessert. We would stay here again.
100542,Yacya,05/18/2007,A wonderful hotel in a great location! If you are planning a weekend trip to Seattle; Mayflower Hotel is the place to stay. The location of this historic hotel can't be better. You will be within 5 to 10 walking minutes to everything you should see in Seattle. Places like; Seattle's famous Fresh Market with the most amazing fresh seafood; produce; beautiful flowers and fantastic restaurants; the Underground; Space Needle; Seattle's Waterfront views and you won't even need to exit to the street to take a ride on a Monorail because it is connected with the hotel building. Also this hotel has a complimentary valet parking which is a huge plus considering that all other hotels in the Downtown area charge $25-$30 per night. The rooms are clean and comfortable; a very nice staff. The hotel has a restaurant and a martini bar on the first floor for those who would like to relax after a long day of sightseeing. During your stay in Seattle I would recommend to take one of the Argosy Lock Cruises- it鈥檚 really fun and memorable. Here is the link to their website so you can book your tickets in advance. www.argosycruises.com If this is your first time in Seattle; you are going to fall in love with this city! Enjoy it and have a safe trip.
100542,LisaStu,05/14/2007,Excellent - this will be our first choice next time! The hotel itself and our room was stylish and elegant. We paid extra for a deluxe room which was extremely comfortable; quite large and had a view of the Space Needle.Reception staff and the valet were friendly and professional.The loaction is excellent. We only had one day there to explore but managed to fit in Pike Place Market; Pioneer Square; some shopping in Macy's and because it's right next door to the monorail; we managed to squeeze in a trip up to the Seattle Centre with a vist to the Space Needle.This would be our first choice when visiting Seattle again.
100542,tarzanatwosome,05/10/2007,Perfect Hotel This is a perfect hotel in a wonderful spot. Not only were the staff friendly and knowledgeable; but the room was terrific. It was very comfortable and had all the amenities. I will stay here anytime I am in Seattle and recommend it to all. Be sure and call the hotel and ask about specials. If you don't ask; they won't tell.
100542,Chellebell,04/22/2007,Beautiful Little Hotel Stayed four nights at Mayflower Park as part of a girls weekend. Can was a quick ride and $38 from airport. We boooked this hotel because it was near everything we were interested in.Check in-I'd called ahead and told the front desk I was a light sleeper and would like a quiet room. I had a nice conversation with the girl and she said no problem; but when I arrived at my room; it was right next to the elevator. I went straight back and explained the problem. First I was told there were no other rooms; so I asked if I could pay extra for an upgraded room and I was told there were none. Finally I was given a quieter room; but with a view of a ugly brick wall. I made my request when I booked four months prior and called to confirm two days ahead so this shouldn't have been an issue.Room-Very small but perfect for just me. I did find myself feeling abit closed in. The bath towels could have been nicer. The bed was fine. I slept great every night but better linens are always a plus-maybe Mayflower Park should invest in some. The walls were also very thin. The housekeeping staff was wonderful. Had drinks and Bar snacks downstairs-wonderful and room service breakfast one day-wonderful and quick. I gave this above average because I would stay again and I enjoyed the experience of a smaller hotel and not a big chain. I also was really close to everything I wanted. We walked constantly; Pike's Market; Pioneer Square (Teri Lyn at Bill Speidels Underground tour was the best); Capitol Hill; all the shops and restaurants in the CBD; ferries; etc. I think this hotel is great for single travelers that enjoy something a little more elegant but keep in mind it is an old people with very thin walls.
100542,lovesports,04/19/2007,A very nice stay Mayflower Park Hotel is a great choice if you want something equidistant between the Space Needle and the basball/football arenas; as I did. The needle is definitely walkable.The stadiums are too; but are much longer.Definitely leave 30-40 minutes for that walk.Another thing that's very close is Pike Place Market. It's only a few blocks away.Also; you're right next to all major shopping; tins of restaurants; Starbucks of course; and plenty of fast-food joints.The staff was extremely friendly and I would easily stay there again. The rooms are pleasant. I had a classic room; and it was a touch small; but it's fine fine for one or two people.
100542,WhereWeGoinNext,04/14/2007,Elegant hotel; friendly staff and close to everything We stayed at the Mayflower Park hotel before departing on an Alaskan cruise and couldn't have been more pleased. We felt absolutely spoiled here--we had a lovely and spacious corner room with a view of the space needle (didn't even request it--lucky us!). This historic hotel's renovations were incredible. The bed linens were top quality; carpets were imaculate; wet bar area was a wonderful surprise and there must have been 4 sets of windows in the room at least. The marble bath was fantastic; as were the toiletries and the lighting. The staff was very helpful from the moment we stepped on the sidewalk until they loaded our bags in the cab the next day. Our only regret was that we didn't stay longer. We discovered in our room directory; a welcome pass to Macys with a percent off coupon; for being visitors to Seattle. We arrived from a very long flight and were exhausted but with limited time in Seattle we forced ourselves to get out of our comfy room to see the sights of Seattle. We were maybe 4 blocks from Pike Place Market; just around the corner from a mall; several restaurants; across the street from Macy's and maybe 6-10 blocks from the Space Needle. There is only one or two small elevators; but in a historic hotel; I had no problem--we maybe waited 2-3 minutes for a ride. We must have passed 3 Starbucks just on the short walk to Gordon Biersch brew pub (wonderful views of Seattle; great food and muted lighting were perfect after a long day of travel). We slept like rocks on our comfier-than-home bed and awoke very early the next morning (still being on eastern time) and luckily that worked in our favor. We grabbed a cuppa joe at (of course) Starbucks and walked down to Pike Place and watched the flower markets and food markets open and get ready for the day. We walked behind the marketplace to see the sound in the morning and then tucked back in to Pike to one of the best diners; The Atheneum. We ate a hearty breakfast for about $6 each with coffee/juice. The inside felt like a classic seaside diner with a counter and several (full) booths. Great views of the sound from the windows and very friendly staff. Just let us take our time to relax and enjoy the view and food--no rushing. We walked through a few shops and headed back to the room a few hours later to check out. As we were checking out the doorman arranged a cab; and hauled our bags for us. Cannot say enough nice things about Seattle or this hotel. A great city; clean; friendly laid back people and great weather. One thing we didn't take advantage of was the hotel restaurant or room service. The food smelled fantastic though.
100542,LindsPaul,04/09/2007,Great Location and Reasonable Rates We stayed at the Mayflower Park for two nights over the Easter Long Weekend. We loved the location (right in the middle of shopping; restaurants and very close to Pike Place Market) and were impressed with the friendly car valet and very courteous and helpful front desk staff.Rooms and bathrooms were not large but fit our needs just fine. I had looked at other nearby hotels and found the rates at the Mayflower to be very reasonable for the area. We had a great time walking around Seattle and enjoyed eating at nearby restaurants expecially at Etta's Seafood Assiago's. We also liked Bill Sepidel's Underground Tour in Pioneer Square. When we checked out; we were asked if we wanted to leave our bags for a while. There was no fee for this and I thought that this was very thoughtful. It was nice to leave our car in the valet parking and our bags in the hotel while we took the underground tour and did some shopping before heading home.
100542,JetNag,04/01/2007,Historic downtown hotel with a good location Wanting to take our 2 teenage kids to see another city; Seattle was next on our list. I decided to book 2 deluxe rooms at the Mayflower Park hotel based on its location and positive reviews here on Tripadvisor. We prefer to stay at hotels that have a local feel; rather than a corporate hotel. This hotel fit that bill. Our rooms were nicely furnished. My husband and I had a corner room (I specifically requested because the deluxe ones are slightly larger). On the 10th floor we had a fun view of the Macy's marquee out one window and the Seattle Space Needle out the other. Our kids shared a double queen that had 2 seperate bathrooms! and an amazing picture view ot the Needle.Having 2 bathrooms for the kids was a very pleasant surprise; because the bathrooms are not large. One of my few complaints about this hotel is the lack of vanity space and the very low water pressure (at least on the 10th floor.) I am not sure exactly how many rooms have this double bathroom feature; but I would ask about it if I were booking here again.The hoitel is located right next to the Monorail to visit EMP and the Space Needle. We all enjoyed EMP. Views from the top of the Needle were gorgeous and we were able to see all the way to Canada and all of the surrounding snow covered mountains.The Mayflower Park is very well located to ALL of the major shopping and just a few blocks from Pikes Place Market and lots of great places to have dinner. We really enjoyed Etta's Seafood.It had a great Seattle vibe; and something for everyone.Our best breakfast was sharing a bag of just fried dounut holes from a vendor at Pikes Place Market and coffee.As I said before; I had few complaints. I do see room for improvement in two areas: better beds (they move ALOT when ever your partner moves) and larger bath towels would be nice. My husband and I had cocktails down at Oliver's in the lobby. Nice bar. We did have a forgettable breakfast at the hotel and did not return to eat any other meals there. Having access to free wireless in our room was nice; too.All considered it is a good; centrally located historic hotel.
100542,PotomacMD,02/27/2007,Charming classic hotel in good location We spent four nights at the Mayflower in February 2007. We understand that the hotel was close to being torn down when it was rescued and completely renovated by a local group. It is now an independently-owned hotel in the style of upscale classic city hotels; entirely non-smoking and in the heart of downtown Seattle within several blocks of Pike鈥檚 Market. For those who shop; it is convenient to major chain stores (Macy鈥檚; Nordstrom etc); and opens directly from the lobby into Westlake Center (an indoor multi-story shopping mall). Room costs vary and one can find bargain rates via the internet as we did.Our room had two queen beds; a large desk with drawers for clothing; an armoire with TV above and more drawers below; a coffee maker (with regular and decaf coffee and tea provided). There was no mini-fridge 鈥?though we did not ask to see if one might be provided on request. The bathroom had a tub/shower and single sink; with 3 sets of thick towels (for two people). The d茅cor was tasteful and attractive 鈥?dark wood Chippendale-style furniture in excellent condition; tasteful carpeting and drapes. Hotel staff was friendly and helpful. I communicated with one concierge by email and phone and she responded quickly and fully to my questions about transportation from the airport. The concierge on duty during our stay responded to our queries with enthusiasm 鈥?calling a place we asked about visiting to make sure they would be open; making dinner reservations on our behalf; recommending another excellent restaurant and suggesting a theatre performance that we thoroughly enjoyed.Transportation from the airport is available by taxi; shuttle; and Grayline hotel bus. The latter is by far the least expensive for one person traveling alone (less than half of the shuttle cost; and about a third of the taxi fare) but stops at the Westin Hotel which is a short 1.5 blocks from the Mayflower Park. The short walk is slightly uphill and is very easy with a small roll-on suitcase. The hotel has its own parking garage on site.The hotel has an attractive bar and a restaurant; but no souvenir or other shop. For toiletries and the like; there is a drugstore a half block away from the Mayflower Park. For other items; there is the small but well-stocked gourmet Ralph鈥檚 Grocery Deli about two blocks away from the hotel on 4th Avenue. Ralph鈥檚 has a good selection of local Washington state and other wines; cold beer; and makes sandwiches to order as well as selling other grocery items. The owner (Joe Cohen) is very knowledgeable and most helpful with choices of Washington state wine and port as well as other products in his store.
100542,RedStilettos,02/06/2007,Location; Location; Location!! This hotel is like being in Mecca if you're idea of Nirvana is shopping. It is very easy to locate in Seattle. The car valets were helpful and courteous. The front desk staff were prompt. And the concierge; well; he was the absolute best we have ever had. He had suggestions for shows; attractions; timelines; and restaurants. He even made suggestions for what to order off the menus!The room we had was a standard with a small queen. It was a corner room with 2 windows that opened to let in fresh air (yes; you need fresh air even in frigid February). It was a little stuffy without the windows being left open. I would say spend a little extra money and get a deluxe room with a king. The bathroom was also very small and not big enough for 2 people sharing! Definitely need either 2 bathrooms (as some of the more deluxe rooms have); or ask for one with a larger bathroom.However; we didn't spend hardly any time in the hotel as we were out and about so much.The location was ideal. One block from either direction of both Macy's and Nordstrom's (and about 6 Starbuck's coffee bars in a 4 block radius). Plus; just 5 minute walks from other name-brand chains. And close to Pike Place market and great venues like the Triple Door; and fantastic restaurants. Too many restaurants to choose from. All that means is that we will need to go back and try them all out. And we will definitely be staying at the Mayflower Park Hotel; plan to make it 'our hotel' whenever we go to Seattle.
100542,travellight11,01/23/2007,Fantastic First Impression of Seattle View from room #912
100542,DaveFrancis,12/26/2006,A Gem in the Emerald City As a special treat for my wifes birthday; I booked an overnight at the Mayflower Park. I had not seen anything about this hotel prior to visiting the 5th Ave Theatres website; which directed me to this hotel as part of their family of hotels in the area. I had already made reservations at the Fairmont Olympic; but decided to try the Mayflower Park. ( I was taken by the price difference of about 250 dollars/night)From the moment we booked the room; to the time we left; we found the Mayflower Park to be an exceptional boutique hotel. I was first impressed by the lobby decor and lighting; and a front desk staff that was polite; welcoming and very efficient. we had a corner room which was smaller than an average room; but very very clean and delightful. It reminded us of some very good hotels we stayed in Paris; but half the cost.Dinner at Andalucas was remarkable. The ambiance; impeccable service; friendliness and price were all well within the range of excellent. I had the quail; which I must add; was fantastic.After seeing White Christmas at the 5th Ave Theatre (beautiful show and theatre) we walked back to the Mayflower Park to be once again welcomed by the front desk staff who inquired about our evening at the show. The fact they take an interest in what we do while staying in the neighborhood makes me feel like a valued customer. Bed was very comfortable. bathroom; clean as any can be. Overall room appeal was great; and with a corner room you may find a bit more street noise; but I still say it is worth it.I can highly recomend this hotel for anyone. I do not however recomend it if you have children; as some guests; and the closeness of the rooms might make your children feel out of place and unwanted. Happy Travels!
100542,Colleentravelqu,12/14/2006,As a local; I have a totally different perception I have been reading all the reviews of the hotels that have been ranked above the Mayflower; and I find it very interesting. I live within 10 miles of the Mayflower; but every year our dinner club books a night here during the Christmas holidays so that we can eat downtown; experience the city; and not have to drive after we have had many cocktails. This year was no exception. The hotels that were mentioned with a higher rating than the Mayflower are great hotels. However; the Mayflower is far and above the others. This hotel has a much better central location; the rooms are large and very well appointed; the staff is great and courteous AND for the location and room - the price can't be beat. The hotels in the University District and on Lake Union are great - BUT they are a cab ride away from downtown Seattle. The Mayflower is right in the middle of Seattle - within walking distance of the waterfront; Pike Place Market; Nordstrom; Macy's - all the best restaurants. Plus; it is so reasonable. If this is where the locals choose to stay - we can't be that wrong. We love this hotel. The staff is wonderful and the Anduluca Restaurant is superb. Oliver's Martini Bar gets crowded - so arrive early! You will truly experience what Seattle is at this hotel.
100542,crabelo,10/26/2006,Event Staff is beyond compare; beautiful rooms Ballroom - beautiful setting; enhanced by great staff
100542,Crosby1,10/09/2006,A European Styled Hotel in Downtown Seattle If you want a hotel with a big Lobby packed with guests lounging around waiting for their Convention buddies so they can go to a noisy hotel bar; then the Mayflower is not the place you will want to stay.The Mayflower is one of those small historic hotels that if you were in London you would be writing home about. Cozy; charming and right downtown near all the stores including Nordstroms across the street. Yes; the bathrooms are on the small side but done in a very nice black white tile. Oliver's is the bar in the hotel and they are know for their martinis and the hotel breakfast at Andaluca is very good.If you are bringing your car; let me suggest you valet park it and then walk around downtown or take a cab; as it less expensive to do that than pay $12 for a 2-hour parking lot near Pike Place Market or a similar amount down near the waterfront. By the way; you won't be fighting a tour bus when you arrive; as it is a hotel made for people not conventioneers running up and down the hallway at 2am.Not cheap...but I have found not much is among the better hotels in Seattle these days.
100542,amigoma,09/06/2006,wonderful location wonderful location; we walked everywherefriendly helpful staffcheck in was quite late in the afternoon-4o'clock so after arriving by air in the a.m. it was tiresome to have to waitnice to have free internet
100542,BassMan61,08/28/2006,Noise issues for some rooms Very nice hotel; room was a bit small but nicely appointed. Staff was VERY friendly and helpful. One problem which I considered unacceptable was our room was located on the 6th floor; backside of the building; which was right across the alley from the HVAC system of the building next door. It was very loud and made for a terrible night's sleep. The hotel was fully booked; so no relief was available.If you choose this hotel; make sure you request a room facing 4th or Olive Sts. The traffic noise is to be expected in a downtown hotel; but not the alternative.Other than that; great place.
100542,MarylandUSA,08/04/2006,Enjoyed Mayflower Park Rooms were comfortable and pretty; with an old-fashioned ambience. In-house restaurant (Andaluca) was excellent. We liked the free wireless internet. Location was good: close enough to the waterfront; without being so close that crowds and noise were a problem.
100542,KeepOnTraveling,07/29/2006,Underwhelming but not a bad choice My husband and I stayed 3 nights at the Mayflower Park in July 2006. I chose it for the very central location -- walking distance to the Pikes Market; Space Needle; ferry terminal; monorail; etc.; the price-point -- about $215/night plus tax; and the good reviews here and elsewhere. The biggest problem was that our room's air conditioning was not working. It was close to 80 degrees in the room. An engineer came up twice; but the problem was never fixed. Ultimately; the engineer admitted to us our room had a problem as did another room on our floor. We had to ask to be moved to another room -- no offer was made. The substitute room looked out at a brick wall. It appeared to be a single -- full bed; not queen; one nightstand; no table by the reading chair as in our first room. The room rate was adjusted down; but it was a lesser room; so it just ended up feeling like the hotel didn't care more than the minimum necessary. On Sunday; our room was not made up until 4:30 in the afternoon; after we had been out all day and returned hoping to relax for a while. When our bill was prepared; we were incorrectly double-charged. The hotel provides one computer for free internet access; but it is not easily found and no one told us about it. Not awful problems; just annoying. The Mayflower is a place with lots of brass trim; big flower arrangements in the lobby; and you have to call room service if you want ice. If that's your style; and if the air conditioning in your room is working; I think you'll find the Mayflower to be a fair choice. If you're like me; and favor modern accommodations; no opulent frllls; consistent quality; and a feeling you are a valued customer. . . you may end up deciding the Mayflower Park is a bit underwhelming.
100542,brerrabbit,07/26/2006,Beautiful room and great service at the Mayflower Park Hotel! View from room 815 looking north toward the Space Needle
100542,Sally70SouthWalesUK,07/15/2006,Lovely hotel; great This is a lovely hotel; within walking distance to the shops (a chemist/convenience store is located about 2 minutes walk); Pike Place market; Space Needle etc. We were upgraded to a twin Queen suite which was really nice though the bathroom was a little small considering the room was so big. We were on the 6th floor on the corner of 4th Olive and had no problem with the noise from the roads. The staff were very friendly and very helpful. A lovely place to stay and would recommend it.
100542,ATripAdvisorMember,07/09/2006,Great Location! My husband and I spent a week in the hotel and loved the location. It was close to shopping; Pike Place Market; the Space Needle; etc. The room was a little small even though we upgraded to a bigger corner unit; but no complaints other than that. The service was fantastic and would definitely stay at the Mayflower again!
100542,pemberton2,07/09/2006,Classy and friendly hotel Seattle is a friendly city anyway but the Mayflower Park made it even more so. The staff were always ready with a friendly word; even if they didn't have to bother - and it really made our trip. We had a superb room; quite high up with a view (of the Space Needle) as requested. The room was beautifully clean and very well maintained; comfortable and relaxing. Situated Downtown; the hotel is in an excellent position for all the main attractions and an oasis away from the hustle and bustle of shopping and business. Expensive yes; but a great start to our two weeks holiday. A very classy and stylish hotel.
100542,ATripAdvisorMember,02/20/2006,Good Location; too much $$$ for room My husband and I just got back from spending one evening at the Mayflower. It is a very beautifully decorated hotel. We arrived early and they held our bags for us and called us when our room was ready. When we went in the room our first reaction was good....we got the deluxe room/with parking; which is a queen sized bed (although it looked like a double) and a little sitting area. The down sides started at about 10:00 at night since our room was located right by a stockroom so basically until 12:00am/1:00am there was a very loud noise outside our bedroom of whatever or whomever was working out in the hallway. As well; we were on the 8th floor and we could still hear all the noises out on the street?? Insulation not so great? You could also hear doors slamming and water running.Upon investigating a bit found bathroom was very small....my husband at 6'1 had to crouch down to take a shower since the showerhead was quite low. The check in/out agents were not the friendliest; but were friendly enough. I think that with the amount of $$$ this hotel charges it is more for the location than the service or quality of room.The reasoning for my review is that we actually stayed at the Holiday Inn in Downtown Everett the night before at 1/3 of the price (it is only 1/2 hour from downtown Seattle) and the service was 100% better; as well as our room was bigger (king size bed) and the bathroom was double the size. So if you want to stay specifically in downtown Seattle then I agree the Mayflower is definitely a good location; but if you don't mind staying out a bit; try the Holiday Inn Downtown Everett!! Well worth it!
100542,StellaGrace,01/31/2006,Great first trip to Seattle I am a little late posting had a great experience and had to share. I had my first business trip to Seattle and stayed at the Mayflower. What a great hotel! Arrived a little early and room was not ready but they held my luggage and recommended a great burger joint down the road. Once I got in my room I was so happy I picked this hotel. The room was so cute! A little small but nice. The bathroom had Aveda products which I thought was a nice touch. I highly recommend this hotel!
100542,timelvis,12/29/2005,Even the pilgrims would be proud of this Mayflower I treated my wife to a night at the Mayflower Park for her birthday. They offer a great theater package that includes two tickets to the Fifth Avenue Theater (about three blocks away); valet parking and a room for the night. They also offer shopper and romance packages. First; you can't beat the Mayflower Park's location: it's in the center of downtown Seattle; adjacent to Westlake Mall shopping center and all of major department stores. The Mayflower Park is a great; 1927 vintage hotel that has been renovated without losing its deco character. The staff are attentive and friendly. We received a call within 5 minutes of going to our room to see if everything was okay.Our room was tiny by modern standards; but it was decorated so well that you almost didn't notice. Since the room was small; so was the bed. But it was comfortable. We also had a great view of the city and the holiday lights. The bathroom retains much of the original tile and has been renovated with high quality fixtures. All rooms include robes; irons; and coffee makers. The rooms seem well insulated as we didn't hear any noise from the hall or the street.The hotel has a great martini bar Olivers; and an upscale restaurant; Andaluca. We had a wonderful; romantic dinner before going to the theater. The food was top notch as was the service and ambiance.The only downside to the Mayflower Park was the lack of on site workout facilities and the elevators. There are only two elevators and they are small and extremely slow. But other than that; I highly recommend the Mayflower Park for a weekend getaway or a base camp for exploring Seattle.
100542,ATripAdvisorMember,12/25/2005,Fantastic Friday at the Mayflower Park Stayed here on the recommendation of many co-workers; many native Seattle-ites. It was just lovely. It's always a treat to stay in a hotel that is part of the Historic Hotels of America and this one was a gem. Great front-desk staff who really made an effort to take their time with each person. The room; though smaller than modern hotel rooms; was tasteful and comfortable; and best of all--quiet! Our corner room gave us a view of the Space Needle and Queen Anne. And the bathroom was terrific--especially that old-fashioned bathtub that was deep enough for a good soak on a cold; wet evening. Oliver's; just off the lobby; makes an exquisite martini; too.
100542,ATripAdvisorMember,12/11/2005,above average Mayflower Hotel was very nice and very convienient to points of interest and shopping. Room was clean and well maintained. Staff was professional and helpful. Found both Anduluca Restaurant and lounge excellent. They both mix superb drinks and food is out of this world; both worth a visit. My only complaint was that elevators are slow.
100542,ATripAdvisorMember,11/07/2005,A touch of luxury A really nice hotel in all respects: decent size; well appointed room; comfortable bathrooms; a great cocktail bar; and tasty food in the restaurant. We would thoroughly recommend it as a safe bet in a good location.
100542,ESP1017,11/01/2005,nice hotel; small problems which were addressed We stayed at the Mayflower park for 2 nights in October 2005 as return visitors. As others have said; the staff is really the best! Derek the Concierge is extremely helpful. He made arrangements for a shuttle service to pick us up and take us to QWest Field (only $5.00 per person round trip) for the football game which was the main purpose for our visit to Seattle this time and gave us the names of plenty of restaurants from which to choose. Robert at the front desk couldn't have been nicer. We had some noise issues due to the location of our room (the headboards of our beds shared a common wall with the housekeeping supply room) so there was no sleeping past 8:00am; the time housekeeping starts working. When we spoke to Robert about this and a couple other small problems (the spigot of the bathtub fell out of the wall on my husband's foot and the air conditioning wasn't working too well); he immediately offered to refund half of the cost of our first night's stay. Not what we were looking for but very; very much appreciated! Also as others have said; the bathroom in our room was extremely small but they do the best with the space they have. The location of the hotel is very convenient to many of the great sights; shopping and restaurants of downtown Seattle. We'll be back.
100542,lass,10/16/2005,Recommended! A very nice hotel with friendly staff; great location and nice facilties. The room was nice and the bar was perfect for conducting business.
100542,maddmax,10/08/2005,good hotel; thin walls I liked the room; although it is small. The staff were great.oor.Furnishings were nice and the bed was comfy.My only compalint is what I could hear next door. Their TV woke me up too early; they weren't talking loud; but I could hear them form time to time. If I wanted a romantic get away; I would go somewhere else with more privacy.
100542,travellingbibi,10/04/2005,Great Boutique Hotel for Couples Space needle on one of our walks
100542,DMNWA,09/18/2005,Nice hotel; good location; friendly service We spent a night at the Mayflower Park in August. The service was great and everyone was very attentive and very accommodating. We requested a room upgrade; but the hotel was full. However; the front desk clerk gave us coupons for free drinks and appetizers in the lounge. The lounge was great and so were the free drinks and appetizers. The room was really small and the bathroom was tiny; but this is an older hotel. We didn't have time to use the fitness center; but it looked really good for this range hotel - lots of newer equipment; tvs and magazines to make it less tedious; and the air conditioning worked. We'd definitely consider staying at this hotel again.
100542,berwind,09/01/2005,Mayflower Park Hotel-Great Location; Great Hotel We enjoyed a two night stay at the Mayflower Park Hotel in August; 2005. While it was a busy time in Seattle (The Ring Cycle was at the opera that week) we were upgraded to a suite which was a pleasant surprise. We had a wet bar with coffeemaker; mini-refigerator and sink; large living area with desk (free wireless internet access too; very nice); sofa and comfy chairs; king bed; large closet/dressing room; and nice bathroom though small; but with historic fittings. The Hotel is a member of the Historic Hotels of America; and the lobby is small but evokes a historic feeling. Another nice bonus was the invitation to the Wednesday early evening wine tasting and hors d'oeuvres in the restaurant; Andalucia. Very pleasant experience. We didn't have time to use the fitness center; but the hotel's location right in the center of town provided us lots of exercise walking up and down Seattle's hills. We walked to REI; the Pike Place Market; Pioneer Square and even the Victory Brewery from the hotel. The front desk and bell staff were particularly helpful; and the host at the wine tasting was very pleasant. We would certainly recommend the Mayflower Park Hotel and will definitely stay there again-there was so much to see and do in Seattle; we barely scratched the surface!
100542,ltgmead,08/27/2005,great location; great hotel What a great hotel! Stayed here for 3 days before boarding a cruise to Alaska. The location is fantastic. We saw all of Seattle's best sites and never needed a car. The monorail station is in the adjoining mall. Could walk to Pike Place; flagship Nordstrom (yay); even to Safeco Field to see the Mariners. The staff was gracious and helpful; always willing to offer directions; suggestions or to secure a cab when needed. The rooms weren't huge; but more than adequate - light and very clean. Would definitly come back.
100542,Cloudreamer,07/27/2005,What a fabulous hotel experience!! This is my second visit to this hotel.It was as lovely as I remembered it. The amenties; decor and ambiance that this hotel portrays makes you feel luxurious! The history of the hotel alone; makes you feel as if you have stepped back into the early days of Seattle. The entire staff was very helpful; pleasant and warm. It is so nice to come to a hotel and feel like you are truly being taken care of. I think the location is perfect; close to downtown shopping; people watching; and a short hike to Pike's Place Market. I recommend this hotel to anyone I know who is going to the Seattle area. I travel throughout the US with my job so staying in hotels is a given. This was a treat! I commend everyone at the Mayflower and I look forward to my next visit there!
100542,DenverRosie,07/22/2005,Enjoyed the Mayflower Park Great location; historic hotel with very good staff. Unfortunately the air conditioning was broken the evening I stayed at the hotel. I was immediately given a fan which worked very well and I was very comfortable. I was very satisfied with my stay and loved the location in the middle of shopping. Would definately stay at the Mayflower again.
100542,TravelerEncinitasCA,07/20/2005,Loved the Mayflower! We stayed at the Mayflower Park for two nights and thoroughly enjoyed it. The room (deluxe) was large and beautiful with a couch and two upholstered chairs; desk and nice furnishings. The bathroom was small but not too small. Nice linens and towels. We didn't have a car and thought the location was ideal for shopping; Pike's market; Seattle Center and even walked all the way back from the baseball game through Pioneer Square; etc (about 30 minutes). The staff were all very friendly and helpful and Andaluca's; the restaurant; was excellent (had breakfast and dinner). We would definitely stay here again!
100542,tmccaleb,07/19/2005,Very Satisfied We stayed two nights in a deluxe room (7th floor at the corner of Olive and 4th). The rate was competitive with other downtown hotels that were highly rated on this site; and I was unable to find a better rate on Hotwire for a hotel of the same class. The room was large with an excellent bed and a comfortable sitting area; adequate closet and drawer space; nicely decorated and appointed. The bathroom was small (no vanity) and I had some difficulty maintaining constant water temperature in the shower. There was some noise from the hallway but muffled; not loud enough to disturb the peace except doors slamming in the morning. The staff was uniformly friendly and helpful (parking valets who offered to take care of luggage if we wanted; front desk staff; and especially concierge). The location is excellent; especially close to shopping; a few blocks walk to Pike Place Market and the waterfront; about a 15-20 minute walk to Pioneer Square. Were I to return to Seattle; I would return to the Mayflower Park unless an equivalent hotel offered a substantially better price.
100542,ATripAdvisorMember,06/14/2005,The Mayflower Park Hotel is Outstanding! Subject: Mayfair Park HotelLocation: SeattleTitle: Mayfair Park Hotel is OutstandingID#: 3547496 The Mayfair Park Hotel completely surpassed our expectations. When we made our reservations we explained that we had never visited Seattle; that my husband is in ill health with mobility restrictions. We requested a Deluxe room; with a sitting area; which at that time was not available. Imagine our pleasant surprise when we arrived on June 1 to find we had been upgraded to a beautiful corner suite with separate bedroom. The hotel is elegant with the best trained; pleasant staff we've ever encountered. The hotel is perfectly situated right next to the Westlake Mall and the monorail to the Space Needle. We had planned to stay 3 days but my husband's health problems made it necessary to cancel the last night. The hotel was gracious and understanding; allowing us late check out. We would recommend the Mayfair Park Hotel to anyone looking for a truly magnificent experience in Seattle. A TripAdvisor MemberFt. Myers; FL
100542,ATripAdvisorMember,05/30/2005,Great downtown location Fantastic location - right in the centre of the shopping part of downtown; with acess directly into the Westlake shopping centre and great transport links.Room was not huge but adequately sized and clean. Doors on hotel rooms were on sprung hinges and tended to slam a bit; and walls were on the thin side; but these were minor issues. Staff were helpful and friendly - restaurant was pricey but the food did smell pretty good.Good food nearby at Changs (in Westlake) and microbrew pubs in both Rainier Square and Pacific Place. Would gladly stay here again.
100542,drbdoubek,05/28/2005,Quaint and Convenient Mayflower Park I have been living in this cute; little hotel once a month for about 3 years now (3-12 day stays over the last three years); so this might be somewhat biased. I reside here for business reasons; so the free WiFi is much appreciated. The rooms are small as American hotels go; so if you like larger rooms; go elsewhere. Even the suites (I've stayed in almost all the rooms at this point) are small. However; the warmth of the staff over the years (with little turn-over; actually) and the coziness of both the connected bar; Oliver's (one of the best Martini bars in Seattle- a MUST!!! even if you don't stay here) and Andaluca restaurant; which is pricey but tastey (free wine tastings on Wednesdays) are sometimes worth the small rooms. The hotel is conveniently located near several restaurants and many stores: Macy's (they give you discounts for this former Bon Marche at the hotel); Nordstroms; Abercrombie; Sophora; etc. The hotel is connected to Westlake Mall (another convenience); and the monorail is on the top floor that can take you to the Space Needle; park; and Experience Music. The Simpson's did a take-off on this one minute monorail; another part of Seattle life. Each room is carpeted with an armoir that contains a t.v. and drawers for whatever; no mini-bar. The beds are quite comfortable; and a.c. or heat are generally in good working order. If you're uncomfortable; go down to the desk and let them know- they will re-accomodate you. The restrooms are nice; but have limited space just above the sink on a glass railing to place personal items. Aveda products (shampoo; conditioner; soap; and body lotion) are provided as complimentary items. Showers are somewhat narrow; so it help to put the rubber mat on the floor. All closets are a very nice size with thin; cloth robes provided. Of course; very Seattle-esque; there is a Tully's on one corner and Starbucks just behind the hotel. I have read many of the reviews thus far; and I agree with all of them; however; one must remember that Seattle is the Emerald City; and people operate on a completely different level than in other parts of the country; it's part of the charm (and sometimes healthy tension). Having lived in New York; L.A.; Dallas; and Houston; it was culture shock at first; but then it became delightlful and the source of good laughter. I got a good laugh from the review before mine about the guy not knowing how to make coffee- that's so Seattle. Yes; phone servce in the hotel is not the best; but Seattle people like face to face; and the responsibilities of that SMALL front desk with that many rooms and people wearing two hats is difficult.... Just relax. The lobby is GORGEOUS! A huge chandelier hanging in the front with fresh slowers put in often. The 2nd lobby floor (that connects to Westlake) contains a player piano and great sitting area fo meetings. Meeting rooms are great at his hotel; which is often the host to social events; from weddings to other celebrations.My only complaint is about the elevators: they are certainly large enough; but since the wait staff; maids; etc. use them; they often take a LONG LONG time to get to the lobby. Just go the bar; get a Martini; then catch it when you can. Make sure to visit restaurants along the Sound. The concierge (Derrick these days) is excellent; and they can get you deals that sometimes you can't- every conciege at this hotel has been both brilliant and enthusiastically helpful.
100542,ATripAdvisorMember,05/14/2005,Terrible service I flew to Seattle from Reno to see Audioslave perform and stayed at The Mayflower Park Hotel for 5 nights.My first problem was with room service. They almost never pick up the phone and I always ended up calling the front desk to place my orders. I tried ordering coffee once; at 3 pm Friday and was told I have to wait until 4pm because the person there didn't know how to make coffee. That was a pretty strong statement; so I decided to go to the bar and have a drink and see how service is in there. Big mistake! Not only were the employees rude; but the Bloody Mary I ordered was filled to the rim with ice; which I hate. I asked for a glass to get rid of some of the ice and the bartender actually got mad at me!The alltime worst incident came when I gave a maid $20 to clean my room; which I think is a lot of money for 10 minutes work and she told management I smoked in a non-smoking room; which resulted in a $120 fine; because she'd seen my cigarettes on the table.Fortunately Audioslave was incredible and my trip was far from ruined but The Mayflower Park Hotel just isn't a good value.
100542,ATripAdvisorMember,05/02/2005,Wonderful Experience Stayed at the Mayflower Park in Feb 2005 for a few days and had a wonderful experience. We were able to obtain the Entertainment rate which was 50% off the rack rate. Room was very large and we had a view of the Space Needle. Front desk staff was very helpful with last minute dinner recommendations. Did not eat at the hotel because it was on the expensive side and there were so many places to eat within walking distance. Monorail entrance is located next to the hotel and the underground bus stop is down the block. Definitely would stay at this hotel again.
100542,Olympia133,04/04/2005,Can't Beat the Location; But Not Posh Yes; a great location for shopping-one can keep an eye on the stores from one's window! Easy walking to entertainment; Pike Market; restaurants. Helpful staff. Nice bedding.But; no doorman; no bell boy; two small elevators that fill quickly; and turndown service at an earlybird hour of 6pm.Because we were using gift certificates; the hotel would only give us a room at full rack rate ($125 more than what we could've gotten at the hotel's own website)-definitely not worth full rack rate.
100542,stillmars321,03/22/2005,Nice place; great location Very roomy and quiet rooms. Nice service and extras. Close to everything... shopping; food; sight-seeing; the fish market is great. Beware non-smokers: the bar can get smoky at certain times; as well as most restaurants in the city. Call before showing up. This place is recommended.
100542,AtlantaKoko,02/14/2005,Great Central Location This hotel is ideally located 4 blocks from Pike's Market and right at the beginning of the monorail line leading to the Space Needle. Also; there is a direct covered access to the mall surrounding the monorail station. The bar of the hotel offers a great view of the street of Seattle; and fine cocktails. The room was on the small side and did not have a safe even though it is offered at the reception for free.The complimentary wireless internet access was a great help to do some research while in town.A note: We do not know why but there was always a distinct scent of pizza in the hallways and the lobby area....... maybe from the adjoining mall and food court???????
100542,Simontheeditor,10/14/2004,Boutique hotel for well to do Good points: attractive historic lobby; late check out; very helpful bellmen; location in heart of downtown shopping area (five blocks from Pike's Place Market).Bad points: very expensive for what we got (with additional services such as bottled water in room charged for). Small room with thin walls. Charge for internet access not made clear until you had signed up.
100542,lass,09/25/2004,Great historic hotel! I love the Mayflower Park! My room was extraordinarily comfortable. Great furnishings; good layout and everything worked! (This is not typical in many hotels these days).I love the location; too. Very convenient to all Seattle has to offer.
100542,ATripAdvisorMember,08/27/2004,Trust me; it's great! We just returned from our first trip to Seattle. We booked Mayflower Park hotel based on comments on this site so we thought we'd share our own experience to add to the mix. we were so happy we stayed here. Every detail; every request (early check-in; rollaway; family package tickets) was ready and waiting when we arrived. our room was fantastic and our children are still talking about the great hotel with TWO bathrooms in our one deluxe room. The location was great. Stores; shopping; and sites are all nearby or easy to access by monorail /shuttle. The staff was helpful and friendly (the concierge a little less so.) We had drinks at the bar which was nice but pricey. We had dinner at Andaluca's which was fine but nothing spectacular and somewhat slow service even when it wasn't busy. Overall; our stay was great and we hope to return one day!
100542,PickleGuy,08/14/2004,Great location...great hotel! What a wonderful find! We found this hotel on the internet and it sounded nice; but didn't know if we might find some shortcomings that weren't divulged on their web site once we arrived. We were pleasantly surprised; as the place was just as nice (even nicer) than we expected. A very attentive staff; a classic old-hotel feel; yet equipped with most of the amenities you find in newer facilities. The location was perfect -- we couldn't have been more centrally located. Just about 4 blocks from the Pike's market; right in the heart of the downtown shopping and dining district; around the corner from the monorail stop to the Seattle Center (it was down while we were there; but they have a shuttle bus operating in the meantime). There's even direct access from the hotel to the underground bus line that's free within the downtown area. The beds were comfortable; the concierge very helpful...just a wonderful place to stay -- with the delightful character from an era that existed before the big hotel chains arrived on the scene. The only negative was the bar/lounge that's adjacent to the elevators. The drinks they served were marvelous; but unlike the rest of the hotel; they do allow smoking in the bar. So the smoke odor tends to drift into the hotel lobby/elevator area; which was unfortunate (especially since; being from California; we're used to hotels; bars restaurants which are completely smoke-free). It would have been nice if they could have separated the bar from the rest of the hotel with doors; so the smoke stayed in the bar and didn't drift into the hotel area. Other than that; no complaints!
100542,rikki2213,08/09/2004,wonderful stay ALthough the decorating of the room was a little drab and dark; overall the facility was very nice. We had a deluxe single which was a spacious corner room with a large seating area. THe staff was gracious and helpful and the price reasonable for Seattle in Season. Location is also wonderful as you can walk to almost everthing and or take convenient bus service.
100542,VictoriaResident,08/05/2004,Always Satisfied I have stayed at this hotel many; many times and I have always been happy. The fact that it is attached to a mall is great as I often travel alone and it is nice to be able to pop over to the mall without having to walk any where alone. The rooms are always very clean and comfortable.
100542,sierra1,06/21/2004,Wonderful hotel! We just spent three nights at the Mayflower Park and we had a wonderful experience. It is a neat old hotel with a lot of charm. The staff is friendly; and the concierge folks are very helpful. There is hardly any noise from the other rooms. Good beds; not rock-hard like some hotels. Oliver's; the bar; is a bit pricey; but so convenient (though it would be better if it was nonsmoking like the rest of the hotel). We had an upper floor room with a great view of the Space Needle. The location can't be beat; either. We walked everywhere. The concierge helped us rent a car for one day and we explored the Olympic Peninsula. My husband would have preferred staying somewhere cheaper; but he couldn't deny that we had a nice experience at the Mayflower Park.
100542,barlea,03/27/2004,Happy; happy Traveling with an 18 year old granddaughter; we were concerned two nights in a botique hotel might be too much. She loved the mall being connected to the hotel; she adored the play the hotel got tickets for (Millie); she thought it wonderful Norstroms was across the street and her favorite store; Ann Taylor's Loft was nearby. Everyone was very friendly (even cab drivers) in the city but the hotel staff and restaurant staff were superior. I can't think of a single bad thing to say. I really want to return soon.
100542,ATripAdvisorMember,02/27/2004,Great Boutique Hotel!!!! Great hotel with excellent staff!! Friendly and efficient front desk. Called to confirm reservation and Reservations Clerk was extremely nice. Hotel matched rate found on internet. Room was beautifully decorated with Boutique feel. Andaluca (sp?) was Yummy! Full Breakfast for our kids under 10 was free; Olivers' Lounge had the BEST martinis. Could not have asked for better location... we walked to pretty much EVERY attraction. DEFINITELY would stay again. Can't say enough!
100542,Meursault,01/21/2004,Basic Room With No Special Employee Attitude A very good downtown Seattle location with snobbish attitude at the desk; friendly luggage handlers; outdated interior in need of modernization. Rooms are fairly basic; a bit awkward and small but nonetheless clean. Noisy ambiance due to proximity of the mono-rail which blurts out a super sounding horn at all hours of the night. A nice mall near the hotel; restaurants; Pike Street market and other places within walking distance. Avoid more seedy areas at night; located near Pike Market. A bit pricey for an independent hotel but I would definately think about staying here again if they improve their customer relations skill.
100542,BurrowOwl,01/04/2004,One of the nicest hotels I've stayed at!! Great location too!! showReview(1536704; 'full');
100542,ATripAdvisorMember,12/22/2003,not a good experience showReview(1525952; 'full');
100542,pacificnw526,11/19/2003,You won't be disappointed showReview(1492118; 'full');
100542,ATripAdvisorMember,10/12/2003,Mayflower Hotel tops! showReview(1385523; 'full');
100542,ATripAdvisorMember,09/18/2003,Was not happy showReview(1344433; 'full');
100542,ATripAdvisorMember,07/23/2003,Nice place but lacked atmosphere showReview(1143629; 'full');
100542,ATripAdvisorMember,07/07/2003,This is a great hotel! showReview(1130857; 'full');
100542,TammyS,06/18/2003,Nice Place showReview(1091909; 'full');
100542,ATripAdvisorMember,04/26/2003,Best of the moderately priced hotels showReview(983792; 'full');
100542,ATripAdvisorMember,01/01/2003,Fabulous Hotel showReview(830372; 'full');
100542,lass,05/10/2004,浜堢畻銈掓姂銇堛仸銆佺珛鍦般伄... showReview(19927264; 'full');
100544,KnitterwithSuitcase,01/08/2009,Warmest Welcome This was my 2nd stay at the Moore. Be sure to ask for a room on the water side on one of the upper floors; this was the advice I found on tripadvisor.com last year; and the advice I followed. Great view and could just see part of the Public Market neon sign. Everything downtown in easy walking distance; or the free bus zone. The nicest desk clerks who speak well of management and are more than willing to pass on their considerable knowledge about taxis; restaurants; shopping. I was even offered an umbrella for predicted rain.Sizable room and closet; hot water; quiet; clean. This year's surprise; the hand towel/washcloth folded swan has been joined by a bathmat/washcloth elephant. This could be an old European hotel. I couldn't be more pleased with the value for the price; the location; and the personable staff. Some elevator issues during my stay; but hey; may I have half this character and style when I'm 101!
100544,mcbrideokc,01/02/2009,Close to everything Our stay at the Moore hotel was very enjoyable. We were visiting Seattle on a busy weekend; so rooms were a little hard to find. We took a chance on the Moore after reading some of the reviews on TripAdvisor; and we were glad we did.The hotel is within walking distance to a lot of downtown attractions; especially Pike's Place Market. In fact; if you stay at the Moore; don't even think about renting a car. Parking is too much of a hassle to worry about; and walking is just too easy.There are a couple of things that were not great about the hotel: The immediate surroundings are more sketchy than some of the more touristy areas. Also; the rooms are not air conditioned- which is only a problem because this part of downtown has plenty of bars that can be loud with an open window.Overall; the Moore was great; and the staff is very helpful.
100544,Athena222,12/28/2008,Great value; great location The Moore's location is ideal: easy walking distance to Pike Public Market; restaurants; and Westlake Center. The rooms have no frills; but are clean; comfortable; high-ceilinged and have refrigerators. Those used to staying in modern hotels like Hyatts; Holiday Inns; Sleep Inns and the like may be disappointed in the furnishings; but this is a turn-of-the-century building with that type of charm. It even has keys for the doors -- not key cards.Staff is friendly; internet in the lobby is free; and some floors have wireless capability (you have to ask for one. The only down side is that it doesn't have parking; requiring some hunting for lots that match your schedule. I would definitely stay there again and recommend it to others. For $100 a night in downtown Seattle; it's a real bargain.
100544,carrowsmith,12/01/2008,An OK place to stay for the price The Moore is located perfectly within easy walking distances of most attractions and downtown Seattle. As others have described its an old place and in need of an update but its fine for the money. I tried three rooms and not a single lock worked properly; took several minutes to lock the room. Receptionists are friendly and Internet access is a big plus point; you'll have an ok time if you're just expecting a basic place to sleep.
100544,ArtistheP,11/16/2008,hotel nothing special; but perfect location and perfect price Stayed here for a few nights in july; and the location of the hotel is fantastic. Staff is very helpful; and there's free internet in the lobby (15 min. max). The hotel is quite old; and so are the rooms; but clean and charming. We had a television; but no airco; and fridge or other cookingfacilities in the room. But; for this price and on such a perfect location; you will not find any other option in Seattle!
100544,weatherreports,11/11/2008,Great Location There's nothing fancy about The Moore Hotel but the location is great; the room was clean; the staff friendly and helpful; and the price was great for something right in the heart of downtown Seattle.
100544,Bluebird62,10/28/2008,Disappointed We stayed for 3 nights at the Moore Hotel but were some what disappointed with our stay. We wanted kitchen facilities as we had 2 couples travelling and wanted to have breakfast and maybe dinner at our room. There was no toaster or kettle available. We had a small fridge; 2 elements and a coffee maker. We are mainly tea drinkers. It was very noisy as it's on a busy street with concerts held next door. Room was clean.
100544,bombshell33,10/27/2008,Spacious; clean You really have to hunt to find a buget-priced place in Seattle. This place was mentioned in my Lonely Planet guide; and got good reviews on here; so my friend and I stayed there 2 seperate nights in September. For about $110 US a night; this place was an excellent choice. The staff were laid-back but pleasant and helpful. The neighbourhood wasn't too rough; and it's very handy to all the major attractions of Seattle; especially Pike Place markets. The room was simple yet excellent. We had two double beds and a private bathroom (you can go without a bathroom in your room; and use a shared bathroom for less $) The room and bathroom were spotlessly clean; the beds comfortable and immaculate. The room was also spacious and you could open the windows a little to let in fresh air. One of the most lovely things about the hotel was the presentation of the bathrooms. The towels were plentiful and were folded into fan shapes- a really nice touch!Only one drawback- it's a older building; so there was no air conditioning in the room (though a powerful desk fan was provided.) If you're one to suffer the heat; be advised; it could get quite stuffy in summer. I highly recommend this hotel to anyone; especially if you're on a bit of a budget.
100544,Hooboox,10/24/2008,Good value; good location The location of this hotel is great. Minutes from Pike Place market and just a block from the main shopping streets. The hotel's staff was very friendly and helpful to all our questions. Our room wasn't modern but had a good queen bed and a simple but clean bathroom. All in all; good value for your money. Parking was available just a block away for a good price.
100544,calie,10/23/2008,Very clean; great location Since I arrived at the Moore at 2 am I didn't expect a great welcome but the front desk person was expecting me and even warned about the street noise in the morning ( which was nothing much if you live in a city). My room was huge; extremely clean with an enormous closet. The bathroom is very old ( i would say 60 years)...but the shower fixture is new...unfortunately made a very large crack in the tiles and left 2 cemented holes where the taps were. But the location..awesome..I could see the water from my room and it was an easy walk to pike market and to macy's to get the free buses around downtown...and to the airport (not free). Many places to eat and drink around...and Nordstoms Outlet store just 1 block down 2nd. The daytime front desk staff is not particularly friendly but they are knowledgeable
100544,Chez1883,10/11/2008,Simple hotel close to Pike's Place The hotel is very close to Pike's Place Market. We went every day. The rooms are simple but comfortable. Our room even had a fairly big closet. It is noisy on the weekends; but we brought ear plugs anyway. The hotel staff was young and knowledgeable. It does get booked up on the weekends these days because of all the cruise ships leaving from Seattle. This hotel definitely has a hostel-feel to it.
100544,TheTravellingFour,09/25/2008,At least a roof above your head... I found the rating in the other reviews were good; so we contacted the hotel after arriving in Seattle. We were very dissapointed: Noisy (nightclub next to building; busy street); everything looks as if it wasn麓t replaced or repaired the last 40 years and the bed sheets showed lots of holes caused by cigarettes.... In the morning we adults had an icecold shower; the kids refused to do so.... Well; we paid only $130 but this was the highest price we ever spent on a Youth hostel style-room.We will never book this hotel again!
100544,OrbeaLiege,09/17/2008,Good value for the monehy We stayed at the Moore Hotel while spending 3 days in Seattle waiting to board our ship for a cruise to Alaska. We thought the hotel was a pretty good deal. It's easy to get to from SEA-TAC airport. Just take bus 194 and walk the 2 blocks to the hotel. Could not be easier or cheaper at $1.50 one way. The location is great. You are close to Pikes Public Market and downtown Seattle is well within walking distance. However; its location is also the only disadvantage we noted. 2nd Avenue is a pretty busy one way street leading into the downtown area. With the windows open at night; the police car sirens were pretty noticeable as well as pretty frequent. But that is a small price to pay for staying at the Moore.The hotel itself shows character. It is clean and housekeeping was great. The room was large and the beds were comfortable. The bathroom we had was private and had recently been remodeled. No complaints at all. The desk crew was very friendly and helpful. There is a room where you can securely leave your luggage on your last day after checkout for that one last jaunt to the market.All in all we would stay at the Moore again. It's price; location and traditional character make for a pleasant stay.
100544,ctg85,09/06/2008,Great location The hotel is in a great location only two blocks from the farmers market. Lots of buses run nearbuy aswell so its easy to get around. The hotel itself is a little dated in its decor. We had a european style room which meant the bathroom was shared however there is only one bathroom and toilet for the whole floor (im unsure how many rooms are european style). It would have been nice to be given a bath robe for going to and from the bathroom and any other hotels we stayed in provided these. Overall though it was a nice hotel in a good location.
100544,speechmom,08/31/2008,Loved the Moore. Perfect for a night before and a night after our cruise. Family of four; with two teenaged children. We had a suite both times; two rooms with a bathroom in the middle for $121. Can't beat it. We were on the 3rd floor the first time; 6th floor the second time. Both floors were updated. It is an older building; but there was fresh paint; it was clean and we even a a towel elephant in the bathroom! TV and fridge in the room; internet in the lobby. Two blocks from the fish market; about 1/2 mile from Whole Foods. The desk clerks were great; helpful and stored our luggage after we checked out. Buses are free; so we were able to get around easily. Seattle has some interesting characters; I don't think they are limited to the Moore hotel area. There seemed to be a lot of tattoed; body pierced folks and homeless people. We are from the Philadelphia area; so this was not so unusual for us; but I can see how some people might be afraid. We had to go to the drugstore in the evening; and we felt safe. One regret is that we did not have a room away from the street. Apparently; the suites all face the street. I did hear the street noise at night; and that woke me. But; the rest of my family was not bothered by it. Otherwise; it was a nice place to stay on a budget. We don't go for fancy accommodations; we go to see the sights.
100544,KrispyOhio,08/27/2008,Can't beat the price We just got back from the Moore and loved it. The location and price can't be beat. We reserved a single room with a queen sized bed. When we arrived they didn't have any available. They saw that we would be staying for several days so they upgraded us to a suite! Their proximity to Pike Place Market is great...we were down there everyday for breakfast. We read all the other reviews on here about the rooms; neighborhood; etc...so our expectations were dead on...no surprises. We would definitely stay here again.
100544,RoamingAccountant,08/15/2008,Well; for the money..... Stayed at the Moore of 4 nights in July 2008. The location is excellent; central for what you will want to see in Seattle. Not far from Pike Place Market; close enough for breakfast! We were in one of the top floor rooms with a shared bathroom. Generally; it was just OK; BUT FOR WHAT TOU PAY; I don'tthink it can be bettered. It is clean; comfortable; and excellent value for money
100544,laffyshiz,08/05/2008,Perfect place to sleep I went to the Moore with a few co-workers as a getaway to see Seattle's sights. The location was perfect; being close to Pike Market; shopping and the space needle. The hotel itself is old; but it accomodated very well for 4 professional twenty-something girls. The room was very clean; the beds comfortable; had a huge walk-in closet (doubles for a small bedroom; haha) and extremely affordable. I was pleased with the staff; and that they were able to hold our luggage in a securely locked room after we checked out. All in all; it was a great stay!
100544,SDBeachGuy,08/04/2008,Great location for the price! A friend and I toured Portland; Victoria BC; and Seattle at the end of July. We stayed at Marriott properties in the first two cities; and we knew the Moore was a different type of hotel; but we loved the location and the price.For $95 nightly; we had a very basic suite-type room that had been converted from two separate rooms - one with a private bath and one with only a sink. As requested; our room was on the back side of the hotel away from the street; so it was very quiet; other than some banging of doors in the morning as other guests came and went down the hallway. There is no a/c; but this was not an issue as the late July daytime temps never got above 70 degrees during our stay.Our bathroom was nice-sized; with a claw-footed tub/shower combination with good water pressure. Water pressure in the bathroom sink was a little weak.Arriving on the last ferry from Victoria; we checked in after 10 p.m. The clerk who helped us that night; Bob; was very accomodating and even provided us with three different options for dining that would be open late. The next day he helped us with recommendations for more dining options in Capitol Hill. He was very patient and thorough each time we came to him with more questions.If you need luxury; you'd be much more comfortable in one of the $250+ hotel rooms in the nearby chain hotels. If you're looking for a basic room for a great price; the Moore's a good option.
100544,KH68,08/01/2008,Dingy but good location and relatively inexpensive My husband and I were on a 12-day trip to Los Angeles; Seattle and untimately San Francisco. We spent 3 nights in Seattle at the Moore Hotel. I have to admit; I am cheap when it comes to paying for lodging; especially if it's only to sleep (and not taking advantages of any amenities); which this one was. But; on the other hand; you do get what you pay for. We were on the 5th floor. It seemed that they were slowly remodeling the hotel because the 3rd floor seemed newly painted and had nice light fixtures in the halls (though didn't see the rooms) ; as opposed to our floor that was dingy and creepy; kind of like the place in The Shining.The room was basically that. A decent sized room with a dresser; TV; nightstand with phone and bed. There was no desk or chair. There was nowhere to sit except on the bed. The walk-in closet was nearly as big as the room but that was a non issue for us. No A/C but a small fan on top of the TV. We didn't need AC as the weather was cool in late July. BUT the downside to that was that you had to open your windows.... (not a place for small children as there weren't even screens) to get a breeze. That made for a terribly loud night's sleep. The carpet was creepy (not necessarily dirty; but dingy) and I kept shoes on my feet at all times.The bathroom was the pits. It was old and you had to step up about 18 into THE smallest shower I've ever seen. The thing that killed me and I'm not sure why but the toilet didn't have a cover. Just a seat. Like you're using the bathroom at a rest stop. Since the bathroom was so small; there was no place to put your toiletries and I was afraid that anything I precariously perched on the edge of the sink was going to fall into the toilet. I carried on a lot about the toilet not having a cover and I think my husband got tired of listening to me but I just found it really strange! (We stayed in a Quality Inn in Los Angeles for less than Moore Hotel and the QI had coffee makers in the room AND continental breakfast (and FREE parking) and was way nicer than Moore.)The positive of the place is that the location is BONUS and the rate is fair; keeping in mund what you get for that rate. It's about 3 blocks from Pike's Market which is central. We walked to the space needle and I'd say it was a good mile's walk; but definitely do-able. There's coffee about a block in either direction; but you still have to LEAVE the building.Another minor benefit was internet access in the lobby but even though they post a 15 min time limit; it was in use all the time.I probably wouldn't stay here again. I've never stayed in a hostel; but this place is what I think a hostel would be like. I'm too old for that!! If you're young and/or don't care a bit about amenities this place is fine to sleep; though the bed was cheap and semi-comfortable. This place epitomizes the phrase You get what you pay for. I
100544,TODD73,07/31/2008,Awesome location; helpful staff; clean rooms We stayed at the Moore Hotel to celebrate a special occasion with a budget getaway in downtown Seattle. The friendly staff offered helpful dining suggestions and surprised us with a spectacular room on the fifth floor. It was amazing to be so close to the waterfront and to have so many attractions within walking distance. The hotel is clean and fantastic value for the traveler who isn't phased by the quirks that come with an older building.
100544,lynx74,07/31/2008,Great stylish hotel Great stylish hotel for not a whole lotta cash - steps from the Pike Place Market; Belltown and the Space Needle. Staff was welcoming - didn't blink an eye when we showed up with our three kids five-years-old under - even rustled up a crib for us. Mix of back-packers; hipsters and euro-travelers. Awesome dive bar on the first floor - which the kiddies prevented us from checking out - next time.
100544,77Molly,07/28/2008,Unremarkable; Good Location The Moore Hotel gives you the option of staying in a great location in Seattle for not a lot of money. Other than that; there isn't much to say. The room was nicely sized but awkwardly laid out so you couldn't really use the space. The bathroom was really small and old. You get what you pay for; though; and this hotel is a clean and a good deal for budget travel in Seattle.
100544,BobM08,07/13/2008,Won't get fooled again! We booked Moore hotel after reading all the positive reviews on Travel Advisory. I generally find the reviews helpful; and thus thought all the good reviews for the Moore Hotel were an indication of a potentially positive experience and I really looked forward to it. On the contrary; it turned out to be a very short and bitter experience. Okay; it's low cost; and in the end; you get what you pay for. But it just does not deserve all the positive reviews...The one and only elevator broke down (not the first time according to another guest); so that was a struggle for someone at the 6th trying to bring luggage up or down. No airconditioning; but instead a small fan was provided to help the guest battle the July Seattle heat. The telephone was poor quality and one could hardly hear the other line. Parking was a block away; meaning one would have to walk a block back to the hotel even late at night in a neighborhood of old buildings; homelesss and lower-end nightclubs. The window pane in our daughters' room was broken and was open and difficult to close. The allegedly excellent staff were not very helpful. When my daughter complained about the broken lift; the comment was there were a million and a half other things to do. A sketch to tell me where the secure parking area was located was inaccurate and I had to drive around several times before finding it. One chap behind the counter was completely useless; just giving me a blank stare whenever I asked a question. He was the one who drew the inaccurate map to the parking lot. When we complained about the broken window; we were told that there was no risk since the window could not be opened (which was not true) and and anyway the hotel would not offer that room if it were not safe. We stayed all of one hour. We booked two rooms; but we only occupied one room while deciding whether to stay or move elsewhere. When we finally decided to move; they insisted that I pay for the full night for both rooms; even if we didn't touch the other one (we did go in and have a look). I had no choice but to pay; otherwise they would just charge my credit card. They gave me a statement but no receipt; and had absolutely no sympathy for our situation; insisting that this was a business and that their policy was what it was.After this experience; I will now have to check twice as long and hard at the reviews to make sure I won't get fooled again.
100544,Avg80,07/11/2008,Great find! We needed a place to spend the night on our return to the states from Canada as our flight left in the am. I wanted to be near Pike Place market so my son could see the fish throwing before we headed to Sea-Tac; I found the Moore; and couldn't belive the rate ($80/nt plus taxes and fees in downtown Seattle!). It seemed a little sketch/hostel-y on its website; and in my 30's with a child I'm not too into that; but the reviews were such that I felt that we should give it a shot. It was wonderful; the staff was nice and helpful; check in was a breeze and it was obvious staff was attentive to who was entering the hotel to make sure they belonged there. Our room was right on the street (6th floor); but a fan was in the room and once turned on you couldn't hear any of the traffic down below. The bathroom had been recently redone and was neat; clean; and attractive. The room was large; and the beds comfortable. Add to that the the location is unbeatable - this hotel is a jewel!
100544,Genesis803,07/08/2008,Great Price and Location This is a great value in a great location in downtown Seattle. It was located near everything we wanted to go to. It is just a few blocks from Pike Place Market. The hotel is very old and a little creepy. It was very clean and comfortable and the staff was helpful. I would recommend it for travelers who aren't superstitious and are looking for a bargan.
100544,lilidesu,06/30/2008,Cheap; clean and close to downtown I stayed here for one week at the beginning of May 2008. This is seriously a really great hotel in Seattle. The price is right; the location is brilliant; and the staff are friendly and helpful (Bob who works afternoon/evenings is a goldmine of information on where to eat; where to go and what to see).I stayed in the room without a bathroom (it just had a sink) on the 5th floor with a view of the sound (with a foreground view of a rooftop carpark!) I found the room big and clean; the bed comfortable and the tv had a zillion channels! It was a tiny bit annoying that the wifi doesn't really work in the rooms; but it can be accessed in the lobby. The shared bathrooms were cleaned everyday and didn't smell bad. The floor I stayed on was not a renovated floor - so be sure to ask for a renovated room. The hotel is old; so the hallways are a bit dark and overall the hotel doesn't look like a new modern/contemporary hotel. The decor is kind of old too; but the location (2 blocks from Pike Place Market) and the price definitely makes up for this. I would definitely recommend this place! (If you stay here; grab a pastry and coffee from Pike Place market for breakfast!)
100544,Powderhound29,06/29/2008,Great Value We stayed at the Moore hotel for 5 nights in May.Location is great; only a couple of minutes walk to Pikes Market. Room was spacious and clean; bathroom was good. Even though it is in an older building; everything in the room was in good working condition.Excellent value for money considering how expensive hotels are in Seattle. Friendly front desk. We traveled with our 1 year old; and there is a crib available for use. (There was some confusion when we arrived as to whether the hotel does have portable cribs - but they do!).Would definitely recommend the Moore hotel.
100544,ketchican,06/18/2008,Excellent choice. location and value. great staff May 23rd 2008 we stayed before our Alaskan cruise. Found online and researched the hotel. The best choice for location to Pikes Market and downtown and best value in town by far. We stayed on the 3rd floor; great room-size perfect; daughter loved the clawfoot bathtub. Thought the room was well done and the bathroom was a good size. The staff was friendly and very helpful. Easy to find and reach from the airport. We stored luggage in the morning and came back to check in. Same the next day before leaving-we stored and checked out and then went off walking again. Would stay again when visiting town.
100544,Fleedom,06/15/2008,Great Value Excellent location only 2 blocks from Pike Place markets and transport. We had refurbished room which was clean; huge and very comfortable. Free guest computer with internet access and very friendly staff. This hotel is exceptional value for money.
100544,pinktraveler48,06/09/2008,IA Wonderful Hotel! This was my 1st visit to Seattle and a birthday present to myself. I couldn't have picked a nicer hotel to stay in. I stayed in a room on the 3rd floor with a lovely view of downtown; the room was spacious; comfortable; spotless; and the towels were folded into animal and fan shapes. There was a nice walk-in closet; table and chairs and a Sony T.V. I stayed for 3 days and checked out; with the intention of going home; but decided to stay 1 more day and checked into the Moore again. This time I got a room on the 6th floor in the back; and it was much quieter; being away from the traffic. I recommend asking the desk clerk for parking recommendations. Bob; on the evening shift is great and very helpful to everyone needing recommendations for restaurants; etc. (I made the mistake of not asking and parked in the Republic Parking NW lot and got scammed by a street person posing as a parking attendant). I didn't realize parking was free on the street from 6 pm to 8 am. For proximity to the Pike's Market and the waterfront; plus walking distance to most everything downtown; the Moore is perfect. The staff is wonderful; the hotel is clean and charming; and I won't stay anywhere else when I return to Seattle!
100544,vegirl,06/09/2008,Moore is a deal! I stayed at The Moore a few years ago by accident. I had booked a place online that turned out to be a total dump when someone on the street recommended The Moore as a safer; bargain-alternative for a friend and I. We found it pretty bare bones but clean and with friendly staff that made us feel at home. Coming back a few years later; it appeared the place had a bit of a facelift- some new paint; upgrades to the room; etc. It is still pretty basic: a smallish TV and not much else in the way of amenities but the bed was comfy and the room clean. The place has some cool history and the room; despite the recent coat of paint; had some funky touches: big ol' Victorian bathtub; noisy but quaint furnace in the room; etc. The Nitelite Bar downstairs is also superconvenient if you want to stay close to the hotel but go have a drink/bite to eat. On the subject of convenient; that is probably the best thing about this place: the proximity of the hotel to Pike Place; shopping; the Seattle Art Museum; etc. etc . Great place to stay on a budget esp. if you don't want to rent a car and want to hoof it around the downtown!
100544,HemMehta,05/28/2008,Excellent hotel - great location We had just returned from our Alaskan cruise vacation; and the Moore hotel is only 5 mins taxi journey from the pier. If you have a small bag; its walkable. However; we had a lot of luggage so had to get the taxi. It cost no more than $8. The Moore Hotel is in a fantastic location. Just a couple of blocks away from the pike market place and Westlake centre. The rooms were huge and the walk in closet was excellent. We booked two rooms and stayed for 1 night. The rooms were ready when we checked in at around 10:30am. The bathroom was very clean and the reception staff were very helpful. There is also a free wireless internet access in the lobby if you have your own wireless enables laptop. Also; there is fixed computer in the lobby which offers free internet access. There is no breakfast nor complimentary coffee; but who needs that when there are 100s of Starbucks around you! I would definitely be staying here again if I visited Seattle.
100544,RiosMum,05/24/2008,No frills; right price hallway at The Moore Hotel
100544,ChicagoVixen,05/03/2008,Pretty good. I spent two nights at the Moore. I'd really like to give it a 3.5; but I can't. The Moore is a really cool old hotel in an excellent location to walk around Seattle and see the sights. Also in a good spot for nightlife and funky restaurants.I checked in late the first night; and the staff was very accomodating. My room was large and clean. The bed was comfortable and I had a great view of Elliot Bay out my window (7th floor). Although I was right near the elevator; I could only hear minimal noise. No shampoo or conditioner; but ehn; I brought my own anyway.I just parked on the street; which is free from 6pm to 8am. At 8 I came out and paid the parking meter. $3 for 2 hours.Then I picked up my friend from the airport and we drove to Vancouver.We returned to Seattle for our final night; and our stay was slightly less great. Our room was still nice; freshly painted and clean; but the faucet for the shower was falling off and very difficult to use. The night staff on this night was also not very friendly. I interrupted a 20 minute conversation between the desk agent and a guest for some information (I was using the guest computer; while I waited) . The clerk was very unhappy; although the guest seemed relieved.It was great to have a guest computer; but a printer (for a boarding pass) would have been very welcome. And they will NOT print it for you.I'll stay again; but I'll save my questions for the friendly and helpful day staff.
100544,lautin,04/30/2008,Dont use a google map to get here! Excellent location We arrived at the Victoria Clipper ferry port and had a google map to the hotel and thought we would walk (2 blocks). However; the google map was wrong - the hotel was about 8 blocks to the right and it was a really long walk which we were not expecting. There seemed to be a nice block and then a dodgy block so we felt a little vulnerable on the way. We were relieved to find the hotel and the lobby was shabby but the security of the lift and room were good. The room was huge and well appointed. The bathroom had a few chipped tiles; but very inventive towel-folding (shaped into an elephant!) which made us smile. We had no problems; the staff were helpful and the location was great - easy access to to the pike place market and shopping areas. The greyhound bus station was not too far away either. For the money it was a bargain and if I stayed at Seattle again; I would def. stay here.
100544,velodream,04/15/2008,A great Value I have stayed in this hotel on several occasions when I have had to work so late I did not feel like commuting home. It is a very basic hotel but it is far and away the least expensive you will find in downtown Seattle by a hefty margin.I have always requested the European Rooms (Shared Batchroom) because they are even less expensive and I have always got what I expected; a Clean bed and a no-frills room. The shared bathrooms are clean if you get up early; but wait until after 9am and its bit messy. My only recomendation is that you request a room on the backside (alley) or a top floor room; as the street will get a little noisy on Friday and Saturday nights.As for the neighborhood; it's no less or more safe after dark than any other downtown location. It is also close to Pike Market.
100544,libtravel,03/18/2008,great location Stayed at the Moore for two nights with a friend.Pros: great location a few blocks from Pike Place Market and downtown shopping; friendly staff and a clean bedroom; good mattress.Cons: bathroom needed updating (cracks in shower; mold around shower); hotel could use some updating. Hotel doesn't provide shampoo so bring your own.I'd stay here again based on location and price. The bed was comfortable and the room was large.
100544,2Midwest,03/11/2008,Best deal in town if you don't mind a shabby lobby The Moore Hotel is the best deal in Seattle. On a recent winter weekend; they were charging half of what the other downtown hotels wanted. Don't let the somewhat shabby lobby scare you off. However; while the front desk staff is great; service is lacking. A broken light fixture in the closet went unrepaired despite 3 requests. (Aren't energy effiicient light bulbs great.) Also; avoid the rooms with bath down the hall. Finally; ask for a quiet room away from the 2 busy streets. You can't beat the location -- close to Pike Place Market and the restaurants and shops of Bell Town. Take the 194 bus from the airport--just a $1.50 non stop.
100544,johnkoen,02/08/2008,Best hotel in Seattle My girlfriend and I were in Seattle for my birthday; staying at the Sheraton. My girlfriend is the type to always seek out the hotelwere she can have room service for every meal; she loves to bewaited on. Well; we missed out departing flight and were stuckin a city with ZERO rooms available (Neil Diamond was in town).We needed to book a room fast.I got online and found nothing; and then I came across the Moore Hotel. Not only did they have ample rooms; but the rate wasCHEAP. My girlfriend complained the entire way to the hotel;because it wasn't the Hilton; Four Seaons; etc. She nicknamedthe place the No-Moore Hotel befre we even arrived.Once we arrived; the hotel had SO much personality. Everything was exceptional; rate paid considered. We will both be staying hereevery time we visit Seattle. I can not go on about this place enough!!I truely rate this hotel five stars for its charm and resonable rate!
100544,Happyalaskan,01/13/2008,The only place I stay at. I love this place. I do not need a bunch of amenities when I travel. I just want a great location and a great price.The Moore has both.
100544,dynamic2some,01/03/2008,Hidden Gem When booking this hotel online we were pretty skeptical. The images of the hotel were not the best and the description was pretty vague. The price was right for our budget at the time so we took a chance. Very glad we did; this hotel was charming and historical. Outside:From the outside the hotel looks 鈥渨orn鈥? something you would expect from a 100 year old building. Parking is hard to come by anywhere down town in Seattle; so the Moore is no exception. Plan on paying for parking; use the parkade across the street. It gets locked up at night; and since crime is a big issue in down town Seattle it will just give you that little extra piece of mind that your car is locked away. Parking will cost you $20.00 per day in the parkade.Lobby:Once you step inside; you are greeted with a marbled reception like area. Friendly staff to check you in promptly and help with any questions or concerns. The building has a very outdated elevator; something that is par for the course considering the age of the building. The hallways (corridors) are extremely wide. Something you just do not see; it was refreshing.Rooms:There are two types of rooms available in this hotel. There are the ones who have stood the test of time and those who have been decorated to meet today鈥檚 style. We were lucky enough to be told up front and requested a new room. Here you get the privilege of having your own personal bathroom. That鈥檚 right folks; not all rooms have their own bathroom. Some floors have communal bathrooms so be sure to ask for an updated room. The room we stayed in was on the 7th floor. It was spacious; clean; funky paint job; and looked over the harbor.All in all we really enjoyed our stay at the hotel. It was a great; inexpensive way to be in the heart of down town and not in one of those 鈥渟tuffy鈥?hotels. The Moore is very close to the Pike鈥檚 Market; about a 5 minute walk at the most. Shopping centers; movie theatres and numerous restaurants all within a 5 minute walk as well.
100544,Jassym,12/28/2007,Nice big room Room at the Moore
100544,TheProfVanIsleBC,12/13/2007,Eclectic hotel Front entrance to hotel
100544,pafuri,11/22/2007,Well; ok at the price! Not too bad from the sidewalk?
100544,ukee12,11/15/2007,Clean; Cozy and Excellent Value The Moore was a pleasant surprise after reading some of the reviews on this website. Our room was a suite; with a kitchenette; living room and big bathroom. The kitchen was set up beautifully with origami napkins and everything else you need if you wanted to make food at your suite. The beds were clean and comfortable and the television worked perfectly. Our room had a view of Puget Sound. For the price; I recommend a suite on the top floor. We will stay at the Moore again and again. Cheers to you guys for keeping an old gem alive and well.
100544,JeanieRyan,11/05/2007,Highly Recommended We were looking for a reasonably priced hotel in a good location and found this to be the perfect choice. Although it is not especially plush the Moore Hotel is spotlessly clean and the staff were very helpful. If you want to see all that Seattle has to offer you cannot be in a better location - two blocks from Pike Street Market with Macys and other major stores 2 blocks in the other direction. The 'tour bus' stop is just a 2 minute walk away which takes you all around Seattle and stops at all the major attractions.
100544,modeche,11/04/2007,not much more at the Moore Moore Hotel
100544,willowcrown,11/04/2007,GREAT location; fine stay will stay again IF..... The Moore only looks a little sketchy from the outside. Once you're inside; it's solidly average and a great value in Seattle; which has outrageously priced hotels; for some bizarre reason.We went into our stay open minded; not expecting any more than cleanliness and a great location. Yes; the rooms are spartan -- we opted to splurge on a room with it's own bathroom rather than to share. The tub/shower was fine -- an old clawfoot tub; which was cool. However it was very difficult to regulate the hot water and I got scorched a couple times. The initial staff that we dealt with when checking in were very pleasant but the night clerk; Bill; is a total jerk. One of our pillows was exceptionally flat and when we came in from dinner and a show approximately 10:30pm; I asked for an additional pillow and another bath towel. Bill rolled his eyes and acted like I had asked him to jog around the block twice in his undies. As Bill complained and slammed things around in a storage area behind the desk; I told him; Nevermind -- I'll make due. He responded with a snarky; Yeah; I'm just going through the motions here. In other words; he was just pretending to look for a pillow. What a jerk. Other than Bill; everything was fine at the Moore. The location is perfect; our room was clean and comfortable. However; I can imagine that in the summer it must be hot as hell on the upper floors and there is no air conditioning. Probably fine for most of the summer but if you got an unexpected heat wave; it would be really uncomfortable.
100544,EloiseRussell,10/29/2007,Affordable downtown hotel This is an affordable downtown hotel that has recently been renovated; it appears. The rooms are comfortable and clean. The location is great; but do note that this is right downtown; so there is plenty of noise. I slept just fine with earplugs and the windows closed. If you're there during a heatwave; you may be sorry you chose this hotel. There is no A/C and the portable fans provided in the room are tiny. The hotel has no parking; so expect to pay $15-17 a day in nearby lots.
100544,steve,10/29/2007,clean hotel; great price Seattle was sold out; and this place got good enough reviews on tripadvisor; so I chose it. Good price; nice to be in the center of town. Pros: inexpensive and cleanCons: no A/C; small TV; small bathroom; no internet accessBasically; a room; clean sheets; good location. No regrets... I got what I paid for and was not disappointed.
100544,TravelChick77,10/24/2007,Quaint and a great value! My fiance and I were in town for a wedding and did not want to break the bank. Thanks to a write-up in the Lonely Plant; we discovered the Moore Hotel. The rate was unbelieveable and the hotel was centrally located to many of Seattle's renowned attractions (Pike's Place market is only two blocks). The hotel was quaint and charming and the staff was incredibly friendly and helpful. We convinced four friends of ours to also stay at the Moore; and they were delighted with their spacious suite. Street noise was not a problem for us and we found the surrounding neighborhood to be nice and safe; with plenty of good restaurants. We all will definitely stay at the Moore Hotel again when we return to Seattle!
100544,rshadoan,10/18/2007,Location location location!!! We recently stayed at the Moore Hotel had a great experience. No frills; for sure; but our room was big; clean comfortable. It is centrally located; we could walk to almost everything Seattle has to offer. And the staff was super friendly helpful; especially Bob at the front desk.The only negative is the hotel is on a busy street; so bring earplugs!!
100544,threespires,10/17/2007,Excellent value for money Excellent location Hotel has character rooms fine value for money Reception staff very helpful knowledgeable Informal atomsphere
100544,dhale15,10/09/2007,Absolutely will stay there again! We had our concerns when we booked at the Moore for Sept 6 7; because you get what you pay for; right? And any accommodations anywhere else would have been more than triple. We were very pleasantly surprised! We got more than we paid for. The rooms were clean and spacious with character. Even though Megadeth was playing at the theater; we slept soundly. We will absolutely stay there again. The location is excellent. We used the city bus service; so parking was not a problem. Although there was no air conditioning; open windows and fans kept us comfortable. Splurge on the John Malkovich suite if it is available (private joke; you'd have to see it.)
100544,expataussie,10/07/2007,Fantastic budget find so close to Pike Market and cafes Myself and a gal pal were in town for a reunion of expatriates.We wanted to be close to all the touristy sites; the expat dinner venue; and not spend a small fortune.The Moore is fantastic. You can walk everywhere from it and the local neighborhood is undergoing (prob has undergone) a gentrification; and has many cafes and eateries. The beds and rooms were large and beds comfortable. The rooms both had TVs and a fridge - great for ensuring water bootles remained cold.We were able to walk to Pike market and the ferries; plus it was easy for friends to drop by and take us on tours. The staff are extremely friendly and we even had a view! Its an older hotel and we had two adjoining rooms connected by a bathroom. The only downside is I think the owners bought the towels when the hotel 1st opened - take your own as they are small and a bit thin. But the shower worked well with great pressure.There is a (slow) older elevator for those needing one. The clientele looked like it covered all ages and many were heard to say how they returned time and time again.There is a nice bar next door and there is a music theater 2 doors; up but we did not hear anything from our room.I would stay here again; and intend to!
100544,RoamingTheGlobe,09/29/2007,Good budget option I stayed here for 2 nights in a single room with shared bath. The room had a sink with mirror; small TV; small fan and large closet. The building is old and the rooms have seen better days; especially the carpets. The bed sheets were scratchy - no Egyptian cotton here! Shared baths were clean. Bottles of cold water could be purchased anytime for $1 at the reception. Staff were friendly and helpful. The sliding lock on my door was broken; but I could lock the doorknob with my key. My room overlooked the street at the front of the building and the traffic noise was bothersome; especially the night of the Torchlight Parade for Seafair. The fan helped that a little. The second night; there were people talking loudly and walking around all night and their voices echoed in the halls. It sounds a little miserable; but it's no different than a youth hostel. The location can't be beat; so if you need a cheap place to crash downtown; this place is good enough.
100544,ZXPK,09/26/2007,Indenty Theft Alert I usually stay at the Moore a couple times a year; without any problems.I always book in advance and pay with my credit card.Last time they asked for my drivers license.With Identity theft on the rise - I told them I didn't have a problem showing ID - but I wasn't going to let them write my Drivers License down.The Moore Hotel said that unless they wrote my drivers license down - I wouldn't be allowed to rent a room.I told them that the Hilton didn't require extra ID and My group went there instead.I reported them to Visa.
100544,3T,09/25/2007,Great location; reasonable price We stayed at the Moore for 2 nights prior to our Alaska cruise trip. The Moore locates in a very good location. You can walk to the pier; pike place market and downtown area easily. I went jogging along the waterfront and to the nice park and enjoyed it. We walk to our NCL Pearl at Pier 66 to board our ship and it is a nice walk downhill. So; location is excellent for the price.The hotel is not fancy but clean. We spend a little more to have our own bathroom; instead of sharing; which is worth the money. There is a small TV; but no refrigerator or drink. But; that is not a problem because you can walk to buy all the stuff you want nearby.This hotel is good for budget traveller who wants to stay near downtown area. By the way; we have a great time in Alaska and NCL pearl is fanstastic.
100544,EmilyEmily44,09/24/2007,Pretty good As a single young woman traveling alone; I was a little wary as to what the hotel/surrounding area would be like. But the Moore Hotel felt safe and in a great location for the price I paid. The only time I really felt scared is when I arrived at 3am due to a delayed flight. and had to walk a couple blocks to the motel from the bus stop. (I know; not the best situation for any area of any big city) No one gave me problems; but just be aware that it might not feel completely safe walking in the area alone late at night. The motel is just a short walk from the Pike Place Market and bus routes to other places. I even walked to the Space Needle from the hotel; but it is was quite a long walk.I was most impressed with the housekeeping staff! They deep cleaned my room between the nights of my stay. They also have origami washclothes/towels every day.I chose to share a bathroom (European style) to keep things cheaper. The bathrooms were clean; but other hotel guests frequently had left their towels laying around and a hair or two in the tub. That didn't bother me; but it may bother some people. If you showered first in the morning; you'd have a completely clean shared bathroom.
100544,loopylou1559,09/22/2007,Fantastic City good location in Belltown We arrived to our suite on the 3rd floor. The room was very spacious and had a great dining area. The room was quite dated and had a strange smell which soon disppeared. The staff were mostly helpful and there is free internet in the reception. The location is ideal 2 blocks away from pike place market and puget sound; the main shoppinng area is 3 blocks away.Although I really enjoyed my stay at The Moore; if I was to return to Seattle I would probably stay in a more upmarket hotel but in the same area.Seattle is a fantastic city to visit; lots of things to do however if you want to watch the orcas in the Sound; make sure that you book well in advance with Victoria Clipper based on Pier 69 as they get very busy and don't go with another company based on pier 67 which are rips offs. Also don't be fooled by the 'scenic Washington Dinner Train' don't go what a waste of money; scenic views meant 3 hours of looking at trees; the food was poor.Overall loved Seattle and the people were very friendly.
100544,ddrenik,09/21/2007,Great location; but sub-par suites We wanted a reasonably priced hotel in the middle of Seattle; and we certainly got that. We got one of the suites on the 4th floor; and I've got to say that it was in desperate need of an update (and I'm not picky). It seemed like they were updating some of the other floors; but they didn't get to that one yet. Essentially they took 3 rooms and knocked down the walls to make a suite. Unfortunately; they only left 1 bathroom and you had to walk through the bathroom to get to 1/2 the bedrooms. It certainly makes it inconvenient when someone is using the bathroom! It reminded me of a few apartments I had right out of college.On the good side; it was in a great location; and I never felt unsafe. It's obvious that it attracts a younger crowd. When we checked in; it looked like the 1st day of college dorm check in.I would probably return; but opt for smaller rooms on the updated floors before going for the suite.
100544,Meuraie,09/18/2007,Loved it!!! Everything was perfect. I'd stay there again with great pleasure. Very clean and staff really helpful!
100544,dybbiedoo,09/17/2007,Fine; for what you pay for My boyfriend and I are both students and booked into The Moore for a weekend away. We paid $66 plus taxes a night for a double room with no bathroom. This was during what is still considered 鈥渉igh鈥?season in Seattle (Seattle being what I consider to be an expensive hotel city; but I digress). Look; The Moore isn鈥檛 fancy; but for $66 what are you expecting? Our room was on the 7th floor. It was small; but CLEAN and I felt SAFE which is all that matters; to me at least. The bathroom and showers were just down the hall; but I never encountered any one when I went to use them. The staff are very helpful and kind. Yes; there is some noise from the street and The Moore theatre below if there is a concert going on. As for the 鈥榮treet鈥?people; they鈥檙e harmless and left us alone; which was refreshing (considering we鈥檙e from Vancouver where you can encounter aggressive panhandling) and I felt pretty safe in the area. The Night Lite lounge was great for a quick drink; $3 beers cant go wrong!. Great location; 2 block to pike place market; 2 block to GREAT shopping in the Pine Street area. The hotel is also in the middle of the 鈥榝ree鈥?zone for busses; which makes it pretty cheap to zip around down town. We were so busy out seeing Seattle we didn鈥檛 spend much time at the hotel; except to sleep. Ask for a room higher up; you鈥檒l encounter less noise.
100544,MeganMamaw,09/11/2007,Scary This hotel is about 3 blocks from Pike's Street Market and 11 blocks from Amtrak station. That is one of the reasons we chose it. Problems: It's really old and needs renovation; there is no air condition; there are street people hanging outside the door; there is no parking for the hotel; parking behind hotel is $7 for 2 hours; there are night clubs opened most of the night so you get entertained wheither you want to or not; you can't close the windows because there is no a/c; some of the windows are at fire escape so you don't want to leave them open; and last but not least; the mirror in the bathroom opens to the outside.
100544,Susan1958,09/01/2007,Great Value I was delighted with my stay at the Moore. I was a little concerned as I approached the hotel on foot as the there are several parking lots in the immediate area; which is therefore not very scenic. However; my room (722) was clean; spacious and very comfortable; with a partial view of the bay. The front desk staff were helpful and the location was great for Pike Place market. It was a great bargain at only $70 for a single. I will definitely stay here again and may splurge on room 724; a one bedroom corner suite that looked fantastic for $170 a night.
100544,meenamara,08/27/2007,Great find! Absolutely great hotel! When I saw the outside I thought it might be a bit run down but I found no problems. It is a little dated looking but I thought everything was fine. The 2 guys on reception were really helpful with tips of where to go and were really friendly. There is free internet in reception for hotel guests although it can get a little busy at times....guests are asked to limit to 15mins a go.The room I had was on the top floor (7th - I had asked for a quiet room). It was large; roomy; clean and great views of the Olympia mountains! The bathroom was clean and even had origami towels. Had a bath/shower so you could chose and a fridge too.There is only 1 lift and it is a bit old and small but it never broke down or anything when I was there.The area is not the greatest but then a lot of Seattle I found to be the same. I walked everywhere and had no problems. The hotel is a 15min walk or so from the Victoria Clipper terminal. Its right beside Pike Place which is a lively place with loads of places to get breakfast and stuff. Its about a 10-15 minute walk to the shopping hub with all your shops. I loved the hotel and would have no problem staying there again. The price was great too!!!
100544,sweetpea02,08/27/2007,Decent location and nice staff; everything else very disappointing I read many reviews on citysearch and trip advisor re: Moore Hotel. Called to book; only shared bathroom queen room was avail. I lived/traveled in Europe for over a year; didn't think shared bath would be a problem. However; fiance and I shared a bathroom (one toilet; one shower) with an entire floor (we stayed in room 403). That is; 25 rooms: 1 bathroom. Yes; you read correctly; 25 rooms with at least 2 people in each room; and ONE bathroom. Everytime; day/night/6am/midnight/noontime that we tried to use shower; it was busy. Paper-thin walls; no shower; toilet so far from room; tiny room with dirty sink in room; and smaller-than-reserved-bed...well; we were miserable. Asked to change rooms but were told they were full. Tried to find another hotel in Seattle for under $150/night; impossible. Loved the town but will never; never; never stay at this hotel again. Passed many homeless/drunk/druggie-looking types on way to hotel each night---for sure I wouldn't have felt safe without my 6'5 fiance on my arm. Wanted to warn everyone with our experience--try to stay in Capitol Hill or Belltown; both close enough to downtown action/shops/mass transit and far enough away to enjoy more of the locals' Seattle.
100544,murde,08/16/2007,Origami towels! We stayed in this hotel two years ago and had a good experience then (obviously; otherwise we wouldn't have bothered to come back this year). The hotel is clean; friendly and it has a nice authentic touch. We stayed for four days in two adjoining rooms with a bathroom in the middle. The rooms had enough space; the beds were okay and we liked the antique details like the lamps and the doors. Also great was the distance to Pike Place; shops and restaurants (Crocodile Caf茅 is fun; also for breakfast!). The bathroom was a bit small but the shower was hot and the origami towels were really nice.But... don't expect roomservice or fancy shampoos. Accept that (in the weekends) there is some noise from the street below. And don't bring to much luggage; for it might not fit in the elevator in one time.
100544,VanWash,08/13/2007,Moore is the greatest hotel for price and location I love this hotel -- WILL DEFINITELY STAY AGAIN on my next trip to Seattle.Quite unpretentious; room is large; clean bathroom; clean everything. the friendliest staff on the planet; quiet; well-insulated rooms; loved the clawfoot bathtubs - very ornate and quite unique.Very reasonably priced. Only few minutes walk to Pikes Market and heart of Downtown; Ross Dress for Less and Macy's; greatest location for the price.I will definitely come back.
100544,TravellingMan37,07/31/2007,Excellent Choice We stayed at the moore 7-22 thru 7-26-07. Had a view of Elliot Bay and the mountains from the 6th floor. Where will you get that for $70 a night in Seattle? It can be a bit noisy facing busy Virginia St. but after walking the city all day and running the fan in your room you will sleep just fine. The rooms are clean; simple and comfortable no complaints at all. Location Location Location it super it's a short walk to Pikes Place Market and many other attractions. It's hilly so wear your walking shoes...
100544,seattlefan12,07/28/2007,Very poor service After seeing a large renovated suite in this hotel; we booked months ahead so our daughter and her friends could see a concert there. We confirmed it a week or so before our arrival. When we got to the front desk; we were told that we didn't have a reservation and that that room was booked. We later learned that someone else had wanted the room for the whole weekend; so they had given it to them and shafted us; and were lying. They ended up giving us two smaller rooms instead; one renovated where the kids stayed; and one that had not been renovated. Had difficulty locking the door to one room; lock seemed out of alignment. My wife hated the room. There seemed to be drag racing on the street outside until late in the morning; she had trouble sleeping. The teenagers; on the other hand; were happy; and ate at the Crocodile down the street; while we went to Momma's Mexican a few blocks away. Neighbourhood is dicey; but so is the whole of this area; no unpleasant encounters; though many homeless people. Parking is terrible; expensive. .
100544,gburg2000,07/22/2007,Funky This boutique hotel is different because it is very plain. No a/c; small tvs; and minimalist decor. This is NOT a fancy place; but it is the right price for budget-minded travellers.The biggest problems are:1. PARKING- The hotel has no parking and no agreement with local garages. You'll wind up parking nearby for about $20/day with limited access to your car; especially after dark.2. Neighborhood- While it is two blocks from the Pike Place market; the street is a little rundown and a little shady after dark. The street noise might keep you awake at night in the summer.3. Maintenance- The hot water did not work in our bathroom sink and the elevator is small and noisy. After 9pm; you have to use the elevatorAll those things being said; you cannot deny the value of this hotel for its location. Just be prepared to get the level of amenities appropriate for your money.
100544,emsmandms,07/20/2007,Good Budget Hotel We stayed for one night at this hotel; which is clean; quiet and has a great; central location. Not to mention having reasonable rates!I would say; however; that the hotel is still undergoing redecoration and we were given a very drab room that had us thinking of the song Hotel California.On the other hand; we DID arrive prior to check-in; but the staff were very friendly and could see we were eager to get settled. Had we been patient I am certain we would have been put in one of the newer rooms.The Pike Place Market is two blocks away (downhill); and Belltown is right there so there are plenty of options for dining. Seattle is also a very walkable city (aside from some of those hills).I am not the type who really takes decor into consideration; though. All I really want is a room for a reasonable rate that is clean; quiet; comfortable and located in a good area. And the Moore Hotel certainly met all of those qualifications. They also have cable television and free internet access if you bring your laptop. If you're expecting doorman service; bellhops; extra linens; etc.; this is not the place for you. That kind of hotel you would spend over $200 a night for.
100544,Leftfisted,07/08/2007,Cozy This hotel may appear old and run down from the outside but I found it quant; clean; and roomy on the inside. I rented a room that had a bathroom. The room had room and even though the building was older it was clean. The was location was great; (2 blocks from Pikes Place).I stayed for 3 nights. My only complaints were thin walls; (you could hear chatter next door even when others were using speaking voices); and one night were the neighbors liked to party late.
100544,NooYawkuh,07/05/2007,Very charming; great location; no frills The Moore Hotel is an incredibly charming old building with a fantastic location in downtown Seattle. It's just minutes from Pike Place and within walking distance of many other attractions.I booked the Moore because it was one of the least expensive places to stay with easy access to the city's center. We arrived late on a Wednesday night and were leaving Seattle late afternoon on a Thursday; so wanted to maximize our time to see Seattle. We parked our car down the street without much trouble and left it there overnight. There was some noise from the street at night; but it wasn't a big deal.The rooms are no frills. Both my friends and I booked ensuite rooms with two beds in each room. The rooms had a fan but no air conditioning (and given that high temperatures are rare in Seattle; this wasn't a problem). Although the rooms show their age; they were clean and charming -- the bathroom had an old-style cast-iron bath with legs. The towels were made up by housekeeping to resemble a swan; which was a nice touch. Doors on the room were very old-style: wooden doors with key locks from both the outside and the inside. There was also a single computer with internet access near the front desk for free use. The check-in desk staff were polite; friendly; and helpful when asked for advice about the local area.I would recommend the Moore Hotel for individual travellers; students; and even families who don't mind a very no-frills inexpensive hotel in return for a fantastic location. It's quite a charming place with an old-style feel to it; and I would certainly stay there again.
100544,RobinfromBako,06/30/2007,Perfect For Us! I love old hotels! When I was searching the web for a place to have a mini-family reunion; I was pleased to find the Moore Hotel. One could tell that the owners are trying to keep its 1907 flavor. The ceiling lighting fixtures and cast iron bathtubs were true to the hotel's era. The Moore reminded me of some of the hotels that I have stayed in in Europe. We had two private sleeping rooms with a Jack-n-Jill bathroom on the 6th floor. One room had a queen bed and the other had two twin beds. The beds were very comfortable. The furniture was your basic budget hotel variety and was well kept. The closets were huge. I enjoyed looking out the windows at the different periods of architecture in the area and the bits of the waterfront that could be seen beyond the buildings. Our rooms were basic; but very clean. There is no air conditioning; but the windows opened to allow for a nice breeze. Each room also had a fan. The staff was the best!! Everyone aimed to please. They guided us to some great eateries; explained the parking situation so that we were able to stretch our vacation dollars; and helped us polish off a birthday cake from Cold Stone's Creamery. There is a room where the management will hold your luggage after checkout time if need be. The location was great! We were two blocks up from Pike Market; four blocks from the car rental office; and four blocks from the mono-rail station that took us to the Space Needle and Seattle Center. We encountered some homeless people in the area; but we also encountered them in other parts of Seattle as well. None of them were rude or forceful. The area around the hotel buzzes with nightlife as there are a variety of clubs in the area. This was a plus for us as we had a birthday in our group that needed to be celebrated with more than cake and ice cream. The only drawback that we encountered was the noise from the street. We used our portable radio as white noise and were not bothered by the traffic sounds. We will definitely be back!!
100544,Michelle0969,06/26/2007,Great hotel for the price The Moore Hotel itself is an excellent place to stay for the money but not so much if you are driving a vehicle. Parking is a bear around the hotel. We had to wake up at 7:00am every morning when our overnight parking expired to pay additional fare; we spent almost $100 in parking fees. I would definately stay there again if I flew to Seattle but not if I drove.
100544,mommacl,06/26/2007,Loved The Moore My husband I stayed at The Moore 6/9/07 6/17/07 (before after a cruise). On our first stay we arrived before check in; but when the desk clerk heard our story about being stranded by the airport shuttle in the rain without our suitcases not knowing where we were; he volunteered to find us a room we could check into early. The room was VERY clean I thought it was alot larger than some newer hotel rooms. The tub is old; so it was huge! You can lay down in it. The bed was comfortable.Our rooms had recently been redone. In the morning we asked the desk clerk were we could catch a cab to the terminal; she said have a seat and I'll call you one. Did'nt expect this much service for the price.On our second stay we arrived very early; 8:30(cruise ships are in at 6AM). The clerk stored our bags for us told us that check in wasn't until 3PM but that we would probably be tired by than to come back around noon she would have a room for us. She did!Both rooms we had were near the elevator; it didn't bother us at all. We delt with 3-4 different front desk employees; all were more than friendly and very helpful. We did see some homeless in the area; but no one bothered us. TWO blocks from Pike's Market walking distance to the water; Seattle Center; the monorail more! This was a bargin of a lifetime. About a block away is the Virginia Inn. We had a great dinner there on our first night. Lowell's in the market is really good for breakfast (ate there both mornings). Met friends there our first day for lunch; the clam chowder is horrible. Ivars on the water has the best clam chowder I have ever had.(Had this the second time thru Seattle)Another great bargin. The double decker (narrated) bus tour.. $18. per person; good for 2 days. Ride it all around; get off when you want ;sightsee; walk around..get back on when the next bus comes thru..do it again;all over town. Stops about 3 blks. from the Moore. You can buy yor tickets from the driver.
100544,Spandex23,06/26/2007,great location; clean rooms We stayed in June for 3 nights. It is definitely a no thrills place but the room we had on the fourth floor was massive; with a new carpet; comfy bed; clean sheets; walk in warbrobe and a sink. The toilet and shower room were across the coridoor. They could have done with a refurb but shower pressure was great and they were clean.It is really close to Pike Place and pretty much every attraction is in walking distance (depending on how far you fancy walking). The decor is alittle on the dull side but nothing to really bother about. Staff were really helpfull and friendly. Location is fairly safe (we didn't have any problems) but Seatlle does have its fair share of crazies but they are pretty harmless.The bar next door is one you would not normally go into if you were in your home town but we popped in for a cheeky cider or five and ended up chatting to most of the locals who were really cool; even if a little rough around the edges!
100544,RhAAA,06/15/2007,good for the money We stayed in The Moore in May; 2007 for 2 nights.It was o.k. for the money.The desk people were very friendly and helped us in any way.It is an old hotel; clean; the bathroom was in our room very small.They gave us the room we asked for; topfloor with the view to the water. Very nice; but in the morning you have the traffic.We would not book in summer. No A.C.!Situation: 2 blocks from the market and 2 blocks to the downtown shops. Perfect.2 facts we didn麓t like. - Boeing : 45 min busride; 1 hall with poor pieces; 2 videos; 1 was really poor; busride to the factory. 0.5h on a platform to look down Really: NOT TO DO - the bar in the Moore: rough. The elder lady was nice; but the next evening; the younger ( not young ! ) one; very unpleasant!!The MOORE is good for the money; but NOT in summer.Rh.
100544,Belmonster,06/05/2007,Good Belltown budget option The Moore is nothing fancy; but it provides clean; spacious accomodations within spitting distance of Pike Place Market. Folks could complain about the decor; and rightfully so--the lobby and hallways are drab; the rooms are on the dim side--but it is a budget hotel after all; right? The furniture and carpet in our room looked newish; the beds and bathroom were clean; and I'm not sure what more you can ask for at the price.Speaking of which; prices are reasonable; with few rooms topping $100. We had a double queen room for Memorial Day weekend and paid only $92 per night. Rooms a few blocks away at the Westin and other similar chains were easily double that.Lobby staff was helpful and friendly; and there is a large; secure room for storing luggage after you've checked out. The crowd at the attached bar /restaurant was sparse; and the place put off a slightly depressing vibe. For a good breakast; hit the Crumpet Shop at the market or the Crocodile Cafe a few blocks up on 2nd.Overall; the Moore is a good budget option right near the market; waterfront; ferries; downtown buildings (check out the public library); and bus lines to all the neighborhoods. Can't say we'd want to stay in Belltown again (a bit sketchy at times--safe; but sketchy); but we'd definitely stay at the Moore if we did.
100544,GeekyGadgetGal,05/23/2007,Still my favorite place to stay downtown Windows
100544,starstar73,05/22/2007,Great value; no frills but no surprises either This is a fantastic value for the money! I hesitated before trying it because of the negative reviews; but in my experience a 3.5 average TripAdvisor works for me; so I went for it. The only way one could be disappointed with this place is by having unrealistic expectations.I made my reservation directly through the hotel website; choosing the $52 European queen/single adult; which turned out to be Room 711 facing the water. I checked in on Saturday afternoon; after 2:30. The room itself; the sink and the linens were all perfectly clean in appearance; feel; and smell. The tap water tasted fine; although I let it run for a while before filling my glass since it's an old building. The decor is not worth mentioning but just to be complete here it is; hodgepodge cheap motel style; which by definition is unattractive; but it wasn't remarkably ugly. There were 3 sets of towels; 4 cups and 4 bars of soap. There's no clock; but you can ask for a wakeup call; or use the TV to keep track of time (reception wasn't great on all channels; but the news weather were fine).The toilet across the hall was a little concrete cell; but it was clean. The full bathroom right around the corner was roomy; clean; and dry. I didn't use the sink because I had one in my room; but I had no problem getting plenty of hot water for my shower. The water pressure could have been stronger; but it was adequate. I never had to wait for the toilet or the shower; nor did I have people waiting after me to use them.There were some rowdy neighbors late Saturday night; which I expected; but I'm an easy sleeper so it didn't bother me. There was some street/city noise from outside; but nothing extraordinary if you've ever lived in an urban setting. My time in the room was spent either getting ready to go out or to sleep... I wasn't around to experience noise from the theater downstairs; so I can't comment on that.The homeless are very direct in downtown Seattle; but they're also quite professional so it's not that big a deal. My impression was that they were just exercising their right to ask me for money and in turn; they respected my right to say no.I really enjoyed my stay because it was no fuss; no frills; and no ugly surprises; so I could concentrate on other things. Even though it was inexpensive; I never felt; Oh no; I should have splurged on better accommodations! which has definitely happened to me before. I'm going to stay at The Moore again on my next Seattle trip.
100544,Soutie,05/06/2007,Noisy but good value Felt like a weekend away from the wife and kids (more wife than kids to be honest- I know she wont read this !!) Chose Seattle to do this; as its within easy reach of my hometown Vancouver.Decided on the Moore Hotel;downtown as I'm both thrifty and poor and on reading previous reviews; seemed to suit my budget. Also as I was staying only one night-how bad could it be.On first look at the place from the outside ;I knew it wasnt going to be Buckingham Palace.The lobby is pretty spartan;the desk clerk on duty pretty friendly-one guy in front of me at check inwas turned away as place was full-so book ahead.Was pleasantly surprised by the room-spacious;and clean.No frills;no shampoo etc one bar of soap for all your needs.The mattress felt more like a water bed than a spring one and I almost seemed to touch the floor as I hopped on it.Ok so125 kgs will do it-but crikey some of those bed springs had surely seen better days.Ah now for some TV-but wait no remote-125 kgs jumping up and down to change channels;is not on.A trip down to reception to enquire as to whereabouts of saidremote-shrug of shoulders-our guests take them home you know set TV to CNN for duration of my stay.Off to Pike Place market-a short jaunt from the hotel-fantastic location-a few dubious characters around;but you find that in any major city.Parked right across the road in a place offering a spot for only $5-had to move my car that night to see De La Hoya/Mayweather fight at local sports pub-on return garage was full-now what ? no problem-park on the street for free-after 6 pmand Sunday all day free.Saturday evening and I'm winding down-Seattleites are winding up-the noise level rises to a crescendo-its now 2 a.m.A water pipe ( a prominent celing to floor fixture) in the room;not to be outdone;comes to life with a gurgle and splutterand keeps this up until 5. a.m an hour after the Seattlitesdecide its time to go home.I nod off into a fitful sleep.Something about this hotel though-somehow its quaintand pleasant in an obscene kind of way.Was almost sorry to leave-or was it teh thought of another Monday at the office looming large ? Give this place a go-just catch up on sleepbefore you do.
100544,LeftcoastCanadian,05/06/2007,quirky; great value This is a great hotel if you don't mind some general quirkiness; a little bit of inconsistency style- and quality-wise; and fewer amenities than you might find at a more upscale hotel.I stayed in one of the suites...it was very clean; well furnished; interesting original fixtures. Why I intend to stay here next time I'm in Seattle:1. Awesome location; especially given the price;2. Unusual; fun; kind of faded; funky style; 3. Great; friendly; helpful staff: knowledgeable about restaurants; buses; etc.; 4. Wonderful coffee kitty corner to the hotel (Caf茅 D' arte);5. The suite was big; clean; and comfortable. What to know before you stay here:1. My kitchenette could hardly be considered functional. There was a little stove; fridge; and sink. Entire contents of kitchen utensils: one pot; one pan; one spatula; place settings for 3 people.Yes; that's it. I needed to buy a knife for my fruit in the morning. I didn't come to Seattle to cook in my hotel; but the kitchenette may as well not have been there; for its usefulness. (It was even hard to make tea; believe it or not!! And I'm pretty good at improvising with less-than-perfect culinary situations.)2. Controlling the heating in the room is not entirely up to you; youhave to fiddle with the radiators (sometimes rather hot) and then balance what is coming out of them with the cool air coming into youropen windows. 3. Bring your own clock; there's none in the room. 4. But there is a decent hair dryer.5. The lower floor rooms might be noisy because of the theater. My impression; walking up the stairs of the hotel during a concert; was that the noise seemed a bit bad for the first two floors and much better by the fourth. I was on the fifth floor; no noise problems. Would I stay there again? Yes!! Despite the quibbles; I loved the hotel and staff; and I would stay here anytime.
100544,ShirleyLincicum,02/16/2007,Good value My husband and I stayed at the Moore for 3 nights while attending a professional conference in Seattle. The hotel lobby is pretty spartan; but the front desk staff we encountered were very friendly and helpful throughout our entire stay. There is one free internet terminal in the lobby; but we did not use it. Unlike many similar hotels I've stayed in; the elevator at the Moore is modern and pretty speedy; though small. Our 7th floor room (714 - single queen bed) was clean and comfortable; with a nice view of Puget Sound over the rooftops of neighboring buildings. We enjoyed watching the ferries come and go. Amenities were minimal (no clock in the room; no toiletries beyond basic soap; poor TV reception) but we felt safe and comfortable for our entire stay. The building has been renovated; but historic touches; like original solid wood doors and old-fashioned brass keys; remain. Lack of water pressure and temperature regulation in the shower are my biggest complaints. We didn't have any problems with noise. The location was excellent; within easy walking distance of the convention center and major hotels where our conference was located and major attractions such as Pike Place Market. The neighborhood felt reasonably safe. We arrived by train and found it easy to hop on a city bus that took us almost to the door of the hotel. The bus ride was free because it was within Seattle's downtown fareless area. Overall; we were very satisfied with the Moore.
100544,EntourageMember,12/05/2006,Not pleased. Stayed in the corner suite on the 7th floor. Room was nice from the walls up; but the floor squeaked horribly; everywhere. We had not been informed of the no guests rule when I made the reservation--only the people sleeping in the room may enter it. Definitely the kind of information you want before making a reservation. The people at the desk when we checked in and out were nice; but the night man was AWFUL. My roommates got on the elevator at the same time as someone in another room who had brought a guest. The night man stopped the elevator to badger those people; and couldn't get the elevator restarted; resulting in my roommates having to climb the 7 flights of stairs (while one of them was still recovering from a bad back injury). BUT THE WORST THING OF ALL was when the night man took one of my friends to be a drunk and refused to rent a room to him. My friend has cerebal palsy; and happened to be the headliner at the Moore Theater that night. Overall; it was a bad experience.
100544,danhq,11/15/2006,...Great value; great location!... We looked for a long time to try and find a reasonably-priced hotel for the 4 nights we would be staying downtown. As you might imagine it is very expensive to stay downtown Seattle. In fact the West Coast has a much higher cost-of-living than Milwaukee. We checked out chain hotels; discount travel sites; and bed-and-breakfasts 鈥?but ultimately it was a travel guide (Frommer鈥檚 2005) that suggested The Moore Hotel. It鈥檚 2 blocks from the Public Market and sits on a main street (2nd ave) 1 mile from the train station. It鈥檚 3 blocks southeast to the West Lake bus tunnel and there are literally dozens of cafes / clubs / and shops in every direction. We walked from the Amtrak station to the Hotel with our luggage when we arrived; and we walked from the Hotel to the bus station when we left - ideally situated for use of public transportation.We opted for the $55/night room which has no bathroom (鈥檈uropean style鈥?. This was half the rate we found even at most 鈥榙iscount鈥?chains. The bathroom was about 10鈥?from our room and we had our own key - so even though it was not a 鈥榩rivate鈥?bathroom; it was never inconvenient. The picture on the Moore website is not one of the european style rooms - ours was much smaller.The hotel was built around the turn of the [20th] century so there鈥檚 a lot of historic details that make it an exciting place to stay - tall ceilings; lots of windows; exposed woodwork; wide hallways. And most (if not all) of the 7 story hotel has been refurbished with new carpeting; fresh paint and retiled floors. In fact; the room we were in had brand new lamps; bed and TV. There is also a phone in each room (dial 鈥?鈥?to get out) and basic cable. The only negative observations about our room were that the sink (all rooms have sinks) had no hot water pressure and Harmonie thought there should have been a full-length mirror and there was no clock.We were on the 7th floor - room 711 to be exact - and were afforded a great view of the Puget Sound and downtown Seattle. I鈥檒l upload some movies when I have some extra time so you can get a feel for the layout. I would highly; highly recommend staying here if you鈥檙e ever in Seattle - and ask specifically for room 711 as some of rooms are in-facing (there鈥檚 a kind of a 鈥榗ourtyard鈥?space running up the center of the hotel so that in-facing rooms can open to the fresh air鈥?but it鈥檚 not a pretty view) and some of the south-facing rooms are on an alley.There is also 1 public-use internet terminal and wireless access in the lobby. The workers were very helpful with suggestions and they provide a big rack of literature for tourist-y things-to-do. The clientele seems quite mixed; with a lot of younger / international travelers as well as some older. I didn鈥檛 see any families. There is no pool or arcade; but there is an adjoining lounge/bar and theatre (which was; unfortunately; playing 鈥楢nnie鈥?while we were there) which gets touring bands every now-and-then. Also there鈥檚 no breakfast or coffee. There is also an elevator for those that don鈥檛 like walking up seven flights of old-timey stairs.So; once again - the Moore Hotel comes highly recommended.
100544,roadtripphene,11/12/2006,Between Moore or Less; Less... The Moore appealed to my friend and I because it was in downtown Seattle and was; by far; the most bang for our buck. At $70 a night in the downtown area; we didnt expect much but after reading the reviews; we looked forward to seeing the charm of a well-taken-care-of hotel from yesteryear. We didnt find what we were looking for.Our room was a sloppy mix of one picture of a skyscraper; furniture from an office in Hawaii in the 80's and an awful lamp that had a crack on one side. Although I craned my head out of the window and got a magnificent view of downtown; I tried not to open it that often due to the baddraft coming in. We had no shampoo for the shared bath down the hall. One of the toilets had a problem and you had to push a button inside commode to flush it. And if we hadnt had a small desk fan in the room for quiet noise; we would've heard everything downstairs. We were SEVEN floors off the street. As we wandered the hallways; we found that there was nothing charmingabout the hotel other than its old fixtures. The whole place is in dire need of plants; pictures and color.Parking was an absolute nightmare; THIS HOTEL HAS NO ARRANGEMENTS WITH ANY OF THE PARKING GARAGES OR LOTS. It was every man for himself and more than slightly frustrating. Although the older front desk clerk kindly explained the procedures; I found it very inconvenient to have to get up at 7am or 8am and run down to pay for the parking after already paying for it overnight.The Moore did have something going for it: a very awesome location. Only a couple of blocks from Pike Place Market and anything else downtown. That was about it; however.Good price? Yes. Good location? Absolutely. Worth it? No.
100544,HeyAllie,10/26/2006,Even Better The Second Time This is my second review for the Moore Hotel; having stayed here last year for the same conference and having written rave reviews then. Everyone already knows - don't expect fancy. Expect a great price and a great location. Where else can you stay two blocks away from Pike Place Market and in the middle of a free bus zone for under $75 a night for a single? Oh; and did I mention that you can catch the #194 bus for $1.25 just 1.5 blocks away and get to the airport faster than in a taxi?To update last year's comments:1) The hotel is now completely non-smoking.2) Free wireless in the lobby; and a computer with free internet access for those without laptops.3) This year I had room 500 - larger and brighter than the room I had previously. The bathroom even had stained glass windows (not real; but hey). Enough hot water to keep me happy. Tv reception still sucked but I didn't watch it except to check the weather. I'm not in Seattle to watch tv.2) The hotel staff is always polite; warm; friendly and so full of knowledge that they should write their own guidebook. They must get asked the same boring questions over and over again; and yet I witnessed them answer them again and again; very nicely; with as much info as they could think of. I don't know if I'd have the same patience.Examples: My flight out of Seattle didn't depart until 9 pm. They let me stay an hour later beyond the check out time; no charge; and held my luggage until I came back at 5:30 pm (in NYC; they charged $4 / per piece to hold it). Robert remembered me from last year; and as I was picking up my luggage; he went online; checked the bus schedule for me WITHOUT ME ASKING HIM TO and let me know; The bus is coming in 6 minutes! Go! I was able to catch it.I love the Moore Hotel; and if I'm on a budget and I'm in Seattle; this place is my #1 choice.
100544,JohnandSandy,10/25/2006,Not Bad For The Price Given its central downtown location and low price; the Moore is a very good value for a two-star. For the price; it's not fancy but adequate; clean; and roomy. The elevator and hallways are small and rather dingy but the rooms are fine. Beds are good; TV has sufficient channel selection; telephone; bathroom normal size with adequate motel-type towels/face cloths; soap; no shampoo; etc. There's no air conditioning; but there's a small fan in the room that was barely sufficient. Being from a rural area; we didn't find the street noise to be bad at all and we were on the front of the hotel facing 1st. Ave. It's about what you'd expect for a city but not objectional - running the fan for some white noise helps. We would definitely concur with other reviewers that an upper floor (5 or higher) is definitely recommended. They have free internet service in the lobby as well. The staff was not overly helpful or friendly but provided acceptable service. The best thing was it's central location to Pike Market; good restaurants; and all the downtown sites within the free bus ride area.
100544,alaskacb,09/18/2006,A Seattle Gem I recently visited the Moore Hotel with my family for the purpose of doing some sightseeing and to take in a couple Mariner baseball games. I booked a couple rooms for a long weekend; having stayed at the Moore previously on recommendations from friends. My family completely enjoyed their stay. There are three things about the Moore Hotel that make it a hotel I highly recommend - the character; the location and the value.The Moore is one of Seattle's more historic hotels with the charm of a bed and breakfast. Though an older building; it does not lack in comfort or amenities. Rooms are extremely generous in size. They easily accommodate two queen beds and the 12 foot ceilings allow large windows and wonderful views of the historic neighborhood. The finishes have been recently remodeled and the rooms are comfortable and clean. The hotel staff is personable; polite and accommodating. They make you feel like you are spending a weekend in their home; rather than in a hotel in a major city. A small lobby with marble floors and cozy sitting area for internet access lends to the bed and breakfast atmosphere.The hotel is located two blocks up from Pikes Place Market and two blocks north of the central shopping district. Its in an ideal location for easy walking to high end shopping or laid back cafes; boutiques and restaurants. There is plenty of parking in nearby garages or lots. The free downtown bus stops nearby and we felt very safe walking after dark from baseball games.And finally the value. The rates are unbeatable in a downtown location. You can spend two and three times as much in a nearby national chain hotel. That says it all.The Moore is a great choice for a comfortable; economical stay in the heart of downtown Seattle. Chip Banister; Anchorage; Alaska
100544,gitchigammi,09/18/2006,Don't overlook the Moore Is it spartan and dated: charmingly yes! So for the traveler who appreciates a clean; classic hotel in a prime; downtown Seattle location; this is for you. We've twice chosen the Moore for a pre-cruise stay with our kids in a suite of two conjoined rooms seperated by the bathroom. It's right downtown; so there is typical noise from trucks/sirens; but the beds were comfortable and showed no sign of bugs as others claimed. My only caution is to use the same ordinary caution outside as you would in any urban area after dark. The staff is incredibly cool; accomodating and provide free internet access in the lobby to check email; etc. I have recommended this hotel to like minded frugal friends and look forward to the next time we visit Seattle for another stay at the Moore.
100544,hudbug,09/17/2006,The rudest people ever - dont stay!!!!!! Despite the fact that this could be a very cool hotel; the place sucks. The front desk; one of the nights we were there; was run by one of the rudest people I have ever met. I will not name him; but when we had a problem with our room; he was extremely rude and would not hear our issue. Very; very dissapointed.
100544,steeny123,09/07/2006,Bed Bugs! My boyfriend and I stayed here from Sept 2-5. We usually stay at the Springhill Suites Marriott; but decided to go the budget route. A co-worker recommended this hotel knowing I wouldn't mind the lack of amenities (bring your own soap etc.); or the poor shape it's in. I have to say I wish I'd stretched the budget.The first night was fine; likely because we were drunk when we went to bed so we didn't notice anything.The second night I was pulling down the covers and crawling around on my pillow were 2 BED BUGS! I had booked 2 beds for more space so we thoroughly inspected the other bed and slept in that one. The next morning we saw another bed bug crawling around on the wall next to the bed we just slept in. We took our dead bed bugs downstairs and spoke with Mike (the manager). He was apologetic and claimed this was the first he'd heard of bed bugs in the Moore. We were booked to stay a third night; but were planning on going elsewhere. Mike said he'd help us out with the bill and find us another room so we decided to stay.The third night we came back at around 2ish. The night guy assigned us a new room on the 5th floor. We dragged everything to the new room; inspected the beds; unpacked; returned the other key and went back upstairs to finally go to sleep. As I pulled down the covers to go to bed I saw another bed bug crawling along the sheets. This time when we killed it it exploded with blood so it had obviously made a meal out of someone. We packed up all of our belongings again; called a cab; checked out (at 3:30am); and went to stay at the Holiday Inn Express.This place is a nightmare! (and I'm not even a squeamish person)!
100544,lynnpr,08/29/2006,Can't beat the price if you like to rough it. The best part of the hotel was the staff. I enjoyed sitting in the lobby watching the goings on. Interesting and nice people.They have a computer set up in the lobby for you to use as you wish for free. I was able to check emails.I booked the hotel because of the reviews on Trip Advisor. I was prepared for anything. I booked it because I did not want to spend 170 and up for an overnight before a cruise. You enter a small lobby with a few chairs to comfortably sit in; and one person working at the desk. A 2nd person is usually in the office next to the desk. Check out when parking is free on the streets before you pay 10 dollars for about 10 hours of parking in the lots. I think we could have saved 10 dollars if we read the signs.They are extremely nice and helpful. I can not say enough about how much I enjoyed them. You then take an elevator to your floor. When the elevator door opens; you start to giggle. I can't believe I booked this hotel.I hope you have a sense of humor; or don't expect much. Expect the worst for ambience.The hotel is old. Very old. The walls have been painted over in a very dark color; along with almost black colored carpeting in a wide hallway. You get the feeling of entering an old dormitory at an old; and I stress OLD; school . You walk down the depressing hall to the door (which has one real key even if you have 4 people in the room). You leave the key at the front desk when you leave if others might need it to get in.We stayed in a 2 queen bed room. There were 4 of us.The bed was comfortable enough. The decor was 1944 bland.There was no place to put anything down in the bathroom; like a counter. The toilet was so close to the wall on its left that your butt hit the wall if you sat down. You had to sit more to the right. The flusher hit the wall; so they cut a hole in the wall to be able to flush the toilet. The shower was fine. Fat people could not use the facility here. Not in my room.There is no screen in the window and no air conditioning. We left the window open all night (birds could have flown in as there were many); and traffic noise went on. I had no problem sleeping; but others could not stand the sound of traffic. I was exhausted and crashed with no problem.Staying near Pikes Market means you are in the run down part of town. I would prefer to stay in a nicer section. I did not realize how scary it could be.You are literally a 5 minute walk from the Market; and a block or 2 further to the waterfront.It is all downhill; so remember you need to walk back up again.During the day it was ok. We walked past a lot of scary people. I would not go out at night. I did get up earlier than the rest of the group; and since I had no place to watch tv without disturbing them; I went downstairs. They told me there was a McDonalds that opens at 630am. I walked there. about 3 blocks.I met all the drunks in recovery while I bought my coffee. Starbucks opens at 7. I brought the coffee back to the hotel and sat in the lobby; comfortably reading until about 930 when others got up.Seattle seems to be the most expensive city in the country. I don't think you will be murdered if you stay here; but I think I would prefer to stay at the airport the next time I overnight for a cruise. Or in a nicer neighborhood.If you walk in the opposite direction from your hotel you come to a really nice (expensive) section with Nordstroms; and all sorts of expensive fancy stores. A nice area. Way too expensive to stay there.There is a steak house across from the hotel (on the corner) that I really wish I had a chance to visit. It was Argentina beef and I remember that being awesome when I had it in the old days. I bet it is good.
100544,wrldtrvlr2,08/22/2006,budget place with character No frills; but clean; unique; and in the city center. The Moore Hotel is in an old building with a marble entryway and lobby. We stayed in rooms with private bathroom inside the rooms; but European style shared bath rooms are also available. The rooms we stayed in had wooden doors; and the bathtubs inside had feet like old-style bathtubs; though these also had shower connections.The rooms were clean and well-maintained; though there was no air conditioning. Windows open onto the street; which means that there's some noise from the street. Staff was friendly and willing to answer questions about things to do in the city.We compared notes with some folks staying at a local youth hostel and found that our private rooms in the Moore Hotel were about the same price. Since this is one of the least expensive places to stay in the city; I would recommend it to anybody looking for budget accomodations with old-style character. Most of the major tourist attractions in downtown Seattle are within walking distance. We found the neighborhood to be safe.There's a single free Internet terminal in the lobby for those wanting to check their e-mail.
100544,denvernicole,08/21/2006,Moore is just okay Picture of the Moore Hotel
100544,HazeGray,08/18/2006,The Moore - location; location; location.... The Moore Hotel is an older building; yet scrupulously cleaned and maintained. The staff were very helpful and courteous. The prices were great. However; its chief advantage is its location. At the corner of 2nd St. and Virgininia; it is only two blocks from Pike Place Mkt! It is also within easy walking distance of the Convention Center area. One block either way puts you on major city bus lines to connect to the stadiums to the south; or the Space Needle to the north. Airport transportation via the Shuttle Express vans drops you off/picks you up at the door of the moore for a great price. Two cruise lines dock at the waterfront directly below the Moore; but HAL and RCL dock closer to the Pioneer Square area. We stayed two nights pre-cruise; and two nights post-cruise at the Moore and felt it was a bargain. I would advist to request the upper floors; as street noise was noticeable in our room on the fourth floor. Also be aware that there is no air conditioning; but this was not a problem at all during our stay in August; 2006. If you want luxury and pampering this is not the place for you. However; for a clean room at a great price and in a great location; the Moore is the place. I would definitely stay there again.
100544,Kleeart,08/14/2006,Good value We stayed here for 1 night in August and it was a good deal. We saved money staying in one of their shared bath suites. Convieniently; the room had its own sink. The room was clean but bare of any decoration. The shared bath was a little uncomfortable to use. You had to walk up a tiled step before getting into the tub and there were no bath matts. There was no space near the tub to hang a towel. We shut the window in the evening because of the noise from the street but when we turned on the fan it was even louder and I had to sleep with earplugs. This was actually not too big of a deal.The staff was very nice and helpful. They recommended a nearby grocery store for late night sweets.Being able to walk to Pike Place Market; which took about 5 minutes; helped us out because we had limited sightseeing time in Seattle.To sum it up; the room was uninspiring but for the location and price it was worth the 1 night stay.
100544,sourpuss,08/09/2006,No-frills; but you can't do better for the money! Loved it. My boyfriend had stayed at the Moore Hotel 6 years ago on a cross-country trip; so when he suggested that we stay there on our recent trip to Seattle; I let him take care of our vacation plans. We took public transit ( MT194 / $1.25) from SEATAC; which lets you off 3 blocks from the hotel - an easy walk. This place is fantastic for the money if you don't require a lot of extras. They offer shared and private baths (the private baths go pretty quickly); and we tried out each. Even the shared bath option gives you a sink in your room. The hotel feels much like a hostel at first - it's old and not in the best visual condition; the hallways are a little dark; the elevator only holds a couple of people; and the doors to the rooms require *gasp* actual KEYS! The neighborhood is a little gritty; but we never felt unsafe at any time. It is a highly trafficked area; so you're seldom wandering about by yourself. Once inside the room; it's a pretty bare bones setup; but everything was super clean; functional; we had a fantastic view of the water; and the building is constructed like a prison (thick plaster walls); so we never heard a peep from our neighbors. The close proximity to just about everything is amazing - we walked to Pioneer Square (~25 minutes); Safeco Park (~35 minutes); Pike Place Market (less than 5 minutes); and took a quick bus ride over to the Seattle Center. This place is central to everything you'll need to explore Seattle efficiently and thoroughly.If you're into fancypants-type accomodations and need a lot of catering to; this place is not for you. There are no clocks in the room; no pictures on the wall; you may/may not get a mirror in your room; but the place is well worth the money that you'll save; and the service that we received from everyone working there was 5-star. They definitely have a lifelong customer in my guy and myself. The Moore Hotel is located smack on the border of Belltown; which is loaded with great eats; great bars; and tons of twenty/thirty-something hispters. For food; check out Le Pichet; Dahlia Lounge; Mama's Mexican Kitchen; OHanas; and Caffe D'Arte for awesome coffee/teas (skip Starbucks/Tully's). For entertainment; the Virigina Inn is a nice place to grab a beer; while places like Lava Lounge; Shorty's Coney Island; and The Whiskey Bar are more chaotic; but still good fun. The Palace Kitchen is a great late-night option; and they serve free pistachios at the bar.
100544,Musictraveller,08/04/2006,Quirky and Friendly Place to Stay I was worried when I got there...it was an hour or two before check in; but the desk staff made it seem like they didn't have my registration. This was after e-mail contact and a phone call with my credit card. They wanted me to come back for a 3:00 check in. They stored my luggage and the hotel is within walking distance to EVERYTHING downtown; so it wasn't a big deal. When I got back at 3 though; I don't think my original room was ready yet; but they gave me a room on the 6th floor on the side street (above the theatre; perhaps?) No view; but the side street allowed me to have the window open all night (no air conditioning- it's alright!)That being said; this is an awesome hotel with friendly staff and people staying there; and it's right on the edge of Belltown and Downtown; so the location can't be beat. A car is not needed. Walking and busing got me everywhere I needed to go! I travelled solo (29-year-old male) and felt completely safe everywhere I went; but it you are a nervous traveller; this might not be the place for you. Rooms were simple; the age of the building gave it some character. Appreciated the fan in the room- wouldn't have slept as well without it. I would stay again next time in Seattle!
100544,GretchenHoffmann,07/25/2006,Wow!!! The Moore SO exceeded our expectations!! People seem to love or hate it. We did reserve one of the suites; which we're guessing might have been in better shape than the standard rooms; b/c otherwise I can't imagine such complaints as I see here. It was clean; stocked with bathroom basics (which i did not expect; given the no-frills descriptions); the room was huge; the location excellent. Given that it includes shared-bath rooms; there were some hostelers (tho the desk clerk noted they get the good hostelers b/c they require a credit card deposit); but also other middle aged and older couples. Staff was great and gave great restaurant recs. One item to note: the hotel is over a theatre; and when a band was performing; it was loud; even up on the 5th floor! However; the front desk told us most acts are over by 10; which is what we experienced. We will stay nowhere else in Seattle now (if we can get that suite)!
100544,ATripAdvisorMember,07/18/2006,We won't stay anywhere else! RE: review of the MooreIts a little wordy but it speaks to the character of the Hotel and the people who run it.First we had never heard of the hotel but wanted to find a place for a night that was close to interesting city life (not really spent anytime in Seattle before) and was relatively inexpensive (budget) and also a place that was in an area where we felt safe to explore as well as one that was safe and clean to stay in. When my wife called the hotel number she got Bob on the other end; he absolutely was the reason that we decided to book a night at the Moore; in one phone call Bob answered every question she had and made her feel at ease about all her concerns (as listed above); still we thought that the price (for what he said on the phone about the area etc) was too good to be true. We arrived on the evening of July the fourth and Bob was working the desk; after meeting him we knew that he wasn't acting on the phone; VERY helpful and personable; every question again he answered and we were relieved and impressed. The room was great; very clean; quiet; it was everything we were hoping for. As we were there for only one night we didn't get to explore much but we felt like if we were to return that the Moore Hotel was for sure the place we would base out of next time. So we left the next day to camp in Oregon for a week'ish; we decided though to cut the camping short by a night and head back to the Moore to see more of Seattle; we were all excited feeling comfortable heading back to Seattle knowing that our nights stay was not a concern at all. So as if I wasn't impressed enough with the Hotel and its staff they went one step farther; as we pulled up to the Hotel after an 8 hour drive I see Ray Davies on the marquee for a show at the theatre that night; being a hobby musician I thought I would see about getting a ticket as the rest of the family wanted to walk around and shop; the manager of the Moore Hotel overheard me in the lobby and said that if I left my name with Bob that he would leave me a ticket for the show; this is right after I found meter parking right outside the front door of the hotel!!; I almost went and bought a lottery ticket I was feeling so lucky. Anyway a long story short; the show was great; I had a blast seeing Ray and being that I enjoy old buildings I was feeling very fortunate to be seeing the show (at no charge!!! things like this don't happen to me) in a theatre with such rich architectural character and history; it was an evening to remember; and it was all thanks to the Moore Hotel Mgt and staff. So big Thanks! to the Moore Hotel staff for the generous hospitality of the free ticket; and for the worry free couple nights stay we had; when in the area again we will definitely return to the Moore.If you want the perfect balance between cost; location and quality; absolutely stay here.-Russ Saskatoon; Sk; Canada
100544,ATripAdvisorMember,07/17/2006,Never Again. Terrible Experience Awful one night stay. (Planned on staying for 3) Dirty; old; hot. (no A.C.) Met 2 policemen who suggested we move to a safer place in town. Price isn't everything. Spend a little more and get lots of advantages.
100544,madridtripper,07/17/2006,excellent bargain I stayed at the Moore for 2 nights recently and as most other reviewers posted; it was great for the price.ROOMS: The Moore offers both rooms with private baths and rooms with shared baths. You'll save about $15-20/night if you take a room with a shared bath. I was a single traveler and took a room with bath for only $65/night. The same room for two people in it would have been ~$80/night.You won't find a lot of amenties; but at this price; I didn't care. Like there was no shampoo or even glasses for water; but this was a very small inconvenience compared to all of the other great pluses (price; location; etc.).The rooms themselves were very clean; if a little worn in places like the bathrooms. Also; they were fairly large; so you won't feel like you're living in a closet.LOCATION: It can't be beat. It's between Pike Place and Belltown. The walk to each is about 3-5 minutes; if even that. TRANSPORTATION: From the airport buses (174 and 194); it's a 5-minute walk with luggage. You're also close to a ton of bus lines. I was able to save money and not get a car because of the great location. I took buses to the University district; Madison Park; Fremont; and Capitol Hill. All of these bus stops were about a 5-minute walk away as well.INTERNET ACCESS: There is one computer terminal in the lobby you can check email from for free. Free wireless internet is also available; but only in the lobby. STAFF: I found all of the staff I interacted with to be extremely helpful and friendly. CHECKOUT: Checkout is a little on the early side at 11AM; but I was able to secure a late checkout (noon). On busier days; I still think they would let you have a late checkout of 11:30AM.
100544,MCNS,07/17/2006,Avoid like the plague I did not feel safe at this hotel. Couples may feel more comfortable but I could see the shuttle bus driver was not impressed by my hotel of choice.I was booked in here for 4 nights [ a single female traveller]. When I got there they told me that I could only have three nights with an en suite and the other night I would have to move room and share a bathroom. Totally unacceptable as a lone female. When I complained they told me tough move elsewhere. Which I did at 6.30 the next morning [I arrived at the Moore at 10 pm too late to find somewhere else]. I moved to the Inn on Queen Anne which was slightly more expensive but had a kitchenette; friendly staff and a much better vibe.
100544,Stevebar1LancasterPA,07/09/2006,The Moore was more than we expected We stayed here before a cruise last week. The location is great; the price is right; and the rooms are decent. The staff was very helpful. If you want to pay $250 a night for a few hours in a room go ahead; but I would saty here again in a minute. The bathroom was fine. Small TV; but your not there to watch TV. Don't expect the Ritz; but you will do fine. You can keep your luggae in a closet while you chaeck out Seattle before the cruise.Take a Taxi to the cruise. They will call the cab.Thanks Moore Hotel!!
100544,ATripAdvisorMember,06/30/2006,Good location; but get an inside room The Moore is an old place in a good section of downtown; between Seattle Center Pike Place Market. Our first room was on the street was a bit noisy (there's no A/C; so we had the windows open). We switched the next night to a courtyard room; but you still get some reflected traffic noise. The courtyard rooms surround the Moore Theater; so you might not want to stay there on a concert night (unless you don't go to bed early). I'd still prefer this over the budget hotels near Seattle Center.
100544,lass,06/24/2006,Love The Moore! Great Budget Accomodations I have stayed at this place 3 times and its been awesome each time. If you like a place with character this is it. Its not luxurious by any means but it fits the bill if you are not looking to empty your wallet. Excellent base for exploring Pike Place Market; Belltown; Downtown; and Seattle Center..all are within walking distance.I found no stains or tears in my sheets and the staff was SUPER friendly and helpful. I love how the housekeepers fold the towels into swans...great little touch. The rooms are huge!Its old...but its got charm!
100544,ATripAdvisorMember,06/22/2006,It all started at the Moore! As a solo Canadian traveling through Seattle for the first time I am so glad I ended up at the Moore Hotel! I'd been on the road for a bit and my credit cards were running low; about $70 left on my MasterCard. After being turned away from half a dozen downtown hotels I found myself in the lobby of the Moore. The front desk was understanding and set me up with the most affordable; safe downtown room I could ever dream of! I was able to get a huge basic room with beautifuly clean baths and washrooms down the hall. The location is perfect for the city sights and sounds and walking distance to everything. The Bar staff and regulars were very welcoming to a stranger; being a Chef; I soon realized I was in the after work hangout for the downtown service industry. What would be the chances of ending up in the place I'd be hanging out at if I worked and lived in Seattle?I have a couple Seattle trips planned for this year and there is no doubt where I will be staying. Falling in love with your city started at The Moore Hotel!Whistler; BC; Canada.
100544,ATripAdvisorMember,06/21/2006,The Best Cafe in the World! I am experiencing the most peaceful and serene time off from work. My spirit has been lifted. Our visit with Jayna was the best. It was raining when we landed at Sea-Tac; but by the time we loaded our luggage into the trunk of our rental car the sun was peaking through the clouds. The weather was cool; but when the wind blew it made the hair on your neck stand up. The Moore Hotel was nice. Our Room was on the 6th floor with a panoramic view of the Puget Sound. The room was clean and comfortable. If I could make a suggestion to the proprietor; it would be to put a small shelf in the bath room and a place to hang your robe behind the bathroom door would be nice. This hotel is in the heart of Downtown Seattle; a block east of Pike's Market Place and a block west of Nordstrom's. We spent a small fortune in parking; but all in all it was worth it. The Mariners swept the series with the San Francisco Giants. Barry Bonds hit a home run his first at bat. So did Ichiro. Day 2Mike went to the ballgame with his brothers Randy and Steve for game two of a three game series. It was Gay Pride week in Seattle. Jayna and I exhibited our diversity and joined the festivities at the Fremont Street Fair. This is it's 35th year of celebrating the Summer Solstice. It was a large diverse group of warm bodies. Belly dancers; floats and naked men and women (sporting only body paint) danced through the streets raising awareness to the needs of low-income and the homeless community (the 6 foot tall stuffed penis got my attention). The fair is free but donations are accepted. Donations received directly fund Fremont Public Association (FPA). The fair was loaded with exhibits; art; crafts; musical entertainment and food. Jayna and I escaped the hot pavement and retreated to a Thai restaurant. I had the Cashew Chicken with vegetables and rice; YUM! Jayna had the Chicken Curry with noodles. Afterwards; we met Mike and his brothers at Ivars to say our goodbyes. Then Mike; Jayna and I took the ferry over to Bainbridge and headed towards Port Townsend. Day 3Jayna's friend Shannon was a life saver! Our reservation at the Water Street Hotel (WSH) was nearly lost. But Shannon was able to retrieve our room key before 6pm. Thank you Shannon! The WSH is very old. It was built in 1889 by EH Fisher. The Hotel offers a beautiful view of the Puget Sound; Mount Baker; the Cascade; and Olympic Mountains. It is in the heart of Downtown PT Historic District and within walking distance to shops; and restaurants. The festive spirit of Gay Pride week followed us up to Port Townsend. The WSH is above the Water Street Brewing and Ale House. The Ale House offered a masquerade/costume party on Saturday evening. The music was so loud you could hear hear it three floors up. The patrons partied until the early morning hours. The featured entertainer was DJ Ramiro. For breakfast we went to the Landing Restaurant. Jayna suggested the Baked Blueberry French Toast stuffed with Cream Cheese. Oh my Gawd! I highly recommend this one. Afterwards we walked out onto a pier and watched as boats docked. Then walked through all the shops downtown. The shops are all quaint and tastefully done. My favorite; was Maestrale. An eclectic collection of old and new. I found the cutest cobalt blue antique drawer pulls. ~Cute-Cute-Cute!~ That evening we ate dinner at the Fountain Caf茅. We had dinner salads with Honey/yogurt dressing and Taylor Gold Pears. Our meal was the most flavorful blend of Italian cheeses; noodles and chicken. Most people call this Chicken Fettuccini. I say it was the best I've ever tasted. For dessert we shared a Cr猫me Brule. Oh My Gawd! This is the best restaurant in the world. We had the best waitress; the atmosphere was delightful and the Art exhibit was colorful. Day 4We checked out of the WSH; then went to visit Jayna's friend Joe. He is a Barista in uptown PT near Aldrich's Market. Joe makes a mean latte.Day trip with Jayna to Fort Warden and the beach. We hiked to a remote cliff face with a 500 foot drop. Scary! Then we took a long long walk along the beach. We laughed; talked and reminisced. It was a good day. We took Jayna back to her house and made the drive back to Seattle and then home. I miss her. Respectfully;A V O N Beauty Advisor/e-RepJoanie JensonKeep America Beautiful Buy or Sell AVON
100544,dinabwilson,06/19/2006,Historic; cool hotel; not generic Historic hotel; great location
100544,calypso13,06/15/2006,Loved the Moore Hotel! I just got back from a five night stay at the Moore Hotel in Seattle. For $65 a night I paid it was an amazing deal! My room was on the 6th floor; and I had views of the bay. The room was large; clean and quiet; if somewhat dark; and the staff was friendly and helpful. the one drawback was the clawfoot tub in the bathroom had no decals or bathmat; so if you are not careful it can be a bit slippery. The front desk does not provide bath mats; so you may have to spend three or four bucks on one while you are there. The location is also really convenient; just a few blocks from Pike Place Market; and within easy walking distance of Pioneer Square and the main shopping area; as well as the location to catch tourist buses and cruises. Also; the Metro bus (which is $1.25 to $2.00 depending on the time of day) to and from the airport is just two blocks away. Would definitely stay there again when I go back to Seattle; and at those prices I can certainly afford to!
100544,ATripAdvisorMember,06/14/2006,Good experience I stayed from 5th May to 13th May 2006 in room number 308. It was really good experience staying at Moore hotel. its in the center of downtown. almost all the big business centers and shops are at walkable distance..even we walked to see space needle. Pike place market and Seattle aquarium are also at walkable distance. I was there to attend a conference at washington state trade and convention center which is also at 10 min. walkable distance.Next thing is room are very clean and room servise is appreciable. staff is very freindly and helpful. the guy was no less than a guide and provided all information we wanted. then they have a wireless internet. if u have a laptop its gr8; else they have kept a computer system for internet.One of the thing i like most is it is completely non smoking.On the other hand; if they could provide breakfast it will be very useful; or just provide a coffeemaker or something..so that u dont have to go out for such things early in the morning.
100544,ATripAdvisorMember,06/06/2006,Great location! I stayed at the Moore for 11 nights whilst on a conference in Seattle. It is in a great location - close to Pike Place Market and the major central tourist attractions are within easy reach.If you like luxury; you may be disappointed; but was lucky enough to get a room with a waterfront view and it was pleasantly furnished; clean and comfortable. Several of us stayed there and we were all happy with the value for money and service.
100544,ewizabeff,06/05/2006,Great location; Great price We stayed at the Moore for two nights right after Memorial Day; in a standard room with 2 double beds and a private bath on the 7th floor (719). The room was huge; while sparsely decorated. The bathroom was average - small; and there was a large walk-in closet. There was no air conditioning; but that seems to be the norm in Seattle. The room was very clean - we could smell the cleaning supplies when we entered the room. The front desk service was great - they recommended great places to eat; order delivery; and get a shuttle to the airport. The free internet terminal in the lobby was also appreciated.The location is great - not only is it walkable to many attractions; but it's in the middle of the downtown free bus zone; so you don't have to walk if you don't want to.Our room was approximately $100 with tax per night. I'd stay there again.
100544,Roadtravlr,06/01/2006,Spartan accomodations; but not sleepless in Seattle! My friend and I stayed at the Moore for one night during the memorial day weekend. I booked a hotel in Seattle for the rest of the stay and just needed a hotel for the first night--which was difficult to find since all the hotels seemed to be booked on that night. So I found the Moore as a fluke through tripadvisor.com-- I did a search for hotels that were under $100 dollars a night in the downtown region and the Moore came up and ranked #15 of all seattle hotels. I read through the reviews and was a little nervous at first since some compared it to a hostel or sleazy motel. But I noticed those reviews were quite early and the most recent reviews were pretty favorable so I decided to book. Plus the night my friend and I arrived in Seattle we had to catch a show at the Crocodile Cafe--which was only 3 blocks away from the moore. When we got to the hotel; we observed how a couple in front of us were treated since there was a mix up with their reservation. apparently they reserved two queen beds with private bath; but since there was a glitch in the reservation system (that neglected to acknowlege that the two queen rooms were sold out) the person at the front desk offered the couple a room with 2 beds and a single that was connected together at a discounted price. When it became our turn to check in; he did the same for us except we got a room with 1 queen bed and 1 and twin bed. The person at the front desk was really nice and cordial.Now on to the actual hotel...The room was decently clean but no frills--lacked little amenities such as remote control. But I think the lobby had a free internet terminal and I saw a few people downstairs using wireless. Since the moore is located in the heart of Seattle's trendy Belltown neighborhood as soon as you step out of the moore; there's tons of bars and restaurants at your feet at night; and litlte trendy shops and salons to visit in the day. Pike Place Market is an easy walk as well. So it's not bad considering the price (esp with the 10 dollar discount) and convenient location; so it's definitely recommended for students or others on a budget.
100544,KINGKONG3,06/01/2006,Best budget hotel in Seattle? The other reviews seem to have it right - best part about this place is the location. Easy walking distance to everywhere. We were on the top floor; so we weren't kept awake by any street traffic; but I can't vouch for the lower rooms. Reception were friendly; and the price is great for Seattle.Only negative points were a dingy little bathroom and a fairly small lift; but who cares?
100544,MultiSync97,05/31/2006,Surprising enjoyable stay! Of the 3 hotels I stayed at during my trip to Seattle and Vancouver; the Moore hotel was the least expensive but surprisingly the best. The room was bare-bones but comfortable. My 7th floor room was very quiet even with all the windows open. The immediate neighborhood was devoid of any homeless beggers. There's a guest computer and wireless internet in the lobby. A word of advice... be sure to lock the deadbolt on your door when you leave your room.Like the other reviewer; I walked to The Moore from the King Street Amtrak Station. Although walking isn't too bad; it is pretty far. I made the mistake of walking along 1st and then walking up Virginia which is an extremely steep hill. By the way; the hotel website is misleading. The picture that's shown is the Moore Theater which is not entrance for the hotel. The hotel is located on 2nd Ave in the middle of Stewart and Virginia. The sign for the entrance to the hotel is flat against the building so it's not visible while walking along the street. I reached the area at 11 at night and was totally confused on where the hotel was. Maybe I was just tired.By the way; most reviewers mention that this hotel is only a couple of blocks from Pike Market. While true; there is an extremely steep decline on Stewart or Virginia to get down to there. Save yourself the punishment on your knees by walking on 2nd Ave over to Pike Street to get to the market. If you want some good exercise; you can then walk uphill on Stewart to get back to the hotel. Also; I found that the majority of the market doesn't start opening up until 10am and then it takes them about 1/2 hour to setup. By 6pm; everything is pretty much closed.I apologize if this was already mentioned but you can find a coupon for this hotel at:(---)
100544,ATripAdvisorMember,05/30/2006,Excellent if you are on a budget We stayed at this hotel for 3 nights and had a European room. The room was large and clean and the bathroom was down the hall. It had just been painted so was as good as new.Hotel staff were very helpful and friendly and there was free internet access in the lobby.The hotel is situated a couple of blocks from Pike Street Market and the major shops; and about a 15 minute walk from the Space Needle. For the price you couldn't ask for anything better.
100544,borris,05/29/2006,enjoyed the moore THis hotel couldnt be better placed and it was fantastic value for money. It was very close to Pike Place Market which is great and full of culture. It is not too far from the Space Needle and EMP plus downtown and shops. Our room had a view of the sound which was a lovely view. I was definately pleased with this hotel. It was centrally located; safe and clean and the bed was comfy. THe only thing I could find wrong; and even then it was not a big issue; was the bathroom was a little dull; but you dont go to seattle to spend each living second in the bathroom! The swans that they made from towels were great! One last thing; if you get the chance whilst in Seattle; go to Mt St Helens; you can get a greyline tour or you can do it by hiring a car. its fantastic!
100544,ATripAdvisorMember,05/22/2006,Great Place for Family If you want a comfortable; affordable place to stay with your family while visiting Seattle; you can't beat the Moore. If you want the Ritz; make your reservations somewhere else.There were nine of us in our family group. Grandparents; children; ages 7 and 8; parents and aunts and uncles. We arrived on AMTRAK at 10:00 PM on a Friday night and walked all the way to the Moore Hotel. It was a weekend so there was plenty of activity on the streets and we felt perfectly safe. Lots of couples walking together.If it is night and your are a single woman; or it is raining I would suggest a cab. It is about a twelve block walk from the train station. A little bit more if you are taking in the Mariners or Seahawks. During the day we walked everwhere. Pike Street Market was just two blocks away; so you can get up early in the morning and head down to get a cup of coffee and watch everyone set up before the crowds arrive.Tully's and Starbucks one block away. I patronized the Starbucks in the morning for our coffee and cocoa and a few pastries. Friendly young lady working in there that remembered me each morning as I came stumbling thru the door.The Athenian at Pike Street serves an affordable family style breakfast. Also CJ's on 1st was a good family restaraunt. It was about 5 blocks from the Moore.The guys in our party found a large army surplus store a few blocks away on 1st.Seattle Center with the Space Needle and Science Center was a close enjoyable walk.We met people at the Moore who were walking up to 6th Ave to take in the jazz music.Beds were comfortable. Bathroom had plenty of towels and a good shower. We had two rooms to accomodate all of us. Room 424 had two rooms with a total of 5 beds. Windows aren't spotless; but they open so you can get a cool breeze. It was warm while we were there; not sure how warm the rooms would be if it is chilly outside.If you want lots of peace and quiet this might not be for you. Street was noisy till about 2 or 3 AM. We were all tired from our busy days so it didn't bother us. About 6:00 AM the city comes alive again.We had a small view of Elliot Bay from our room. Did not have a chair to sit in so we could look at the view. I did meet one gentleman in the elevator at 7 in the morning who was grumbling about having to feed the parking meter so early. Sounds like that is a Seattle downfall.Staff was very friendly and had our key ready for us when we would return from an outing. Only one key per room; so we left it with the front desk when we went out.I can't wait to go back! Even if I went back by myself as a single woman; I would stay at the Moore.
100544,leroyleroy,05/12/2006,Moore Hotel is the greatest This place is so so charming; quaint and friendly. Great location and you can't beat the price with a 10 foot pole. I love all the little shops on the block underpants; jewelry and toys; one stop shopping if you don't need anything so practical- and the nitelite bar downstairs is AWESOME!!!
100544,feynman,04/30/2006,Regular visitor to the Moore Hotel Okay; this is NOT a glam hotel; but you can't beat the location! There is no bellhop; the front desk service can be loveable; rude or hard to understand; and the water pressure isn't the greatest. That's the worst of it. What's so great about the Moore that I've visited and revisited and been a fan for nearly a decade now... the price and the location. I don't go to Seattle to sit in my hotel room; I visit to walk around; to shop; to drink coffee and to see the water. At the Moore; you have it all at your doorstep.When I first started visiting; the neighborhood was in desperate need of police surveillance at night. As a single female traveler; I could walk around and feel relatively safe and the front desk kept a good eye on their lobby and the comings and goings of their patrons. Now; the neighborhood immediately outside the door looks even safer and more options are available for shoppers; diners; beer and cocktail seekers than ever before.Best part - YOU ARE ONLY TWO BLOCKS FROM THE WATERFRONT. Request a 6th or 7th floor room facing the water and you'll enjoy a view that most visitors pay through the nose for. Walk to Pike Place in the morning; shopping at Pioneer Square in the afternoon; visit nearby Belltown at night. Walk everywhere. They'll hold your luggage for you either before your check-in time or after you've checked out but have a few hours to kill before catching your flight. Visiting the convention center - it's less than 10 minutes walk; grab coffee at the French Bakery at Pike's Place before you head into convention hell.Worst part - Parking - you have to pay; there are two lots on either side of the hotel or try the Bon/Macy's parking lot for something a bit cheaper. Oh; and they like to keep your key at the front desk - there is only ONE KEY available per room; so if you're sharing with someone but have different itineraries; make a habit of dropping the key off at the front desk. I would trust these people; I once left a drawerfull of clothes behind and they were kind enough to take care of them until I returned the next day; ashamed but extremely grateful.And if you've always wanted to be a bellboy; there are a couple of luggage carts that you can wheel your stuff about.
100544,KS69,04/12/2006,What a dump! The reviews on here are not always spot on but most times they come through. Not with the Moore. These reviews must be written by the owners or something because this place reminded me of something between a hostel and sleazy motel.The lobby is falling apart (like most of the building)the rooms are big; i'll give them that; but the bed sheets were torn and stained; horrible old mattress; pillows that me think it would be better if i laid my head on a brick. The place wasnt super dirty but it was not kept up. I realize its old but its just not worth it at any price.
100544,sleater,03/28/2006,Love it! I love the Moore Hotel! I have stayed there 3 times in the last 6 years and everytime was an great experience! The staff is friendly and is always willing to give you suggestions on places to go. It's just up the street from the Pike Place market which you have to visit even if you are only there for the day. Also very close to capital hill; the space needle; crocodile cafe; etc. All this and at an incredible price too. I will only stay at the Moore!
100544,Jiffxx,03/20/2006,Good value lobby; Jan '08
100544,snowbird7,02/14/2006,Great Place in perfect location! i must say that i was a little skeptical on such a place due to the price; in comparison with other hotels in the downtown area. man; was i wrong. very friendly staff; very helpful; and accomodating. building was very old; but very well upkept. only two blocks away from pike place market; four or five blocks from the shopping district; and the start of belltown (great restaurants and bars). would definitely encourage anyone looking for a great deal; and on a budget. will definitely stay again.
100544,Rob0018,01/28/2006,nice place I stayed at the Moore Hotel in 1996 and returned last year to find that not a lot had changed. It is very well placed in central Seattle and pretty much everything is walking distance. the rooms are clean; well sized and en-suites are available. when we stayed there the staff were very helpful and introduced us to the local shops and some great restaurants. the moore is excellent value for money.
100544,ATripAdvisorMember,01/17/2006,Cheap Sweet Getaway for Young Couples My fiance and I stayed here over Thanksgiving weekend. He wasn't sure that I had found a deal and teased me all the way from Portland that I had found a dump. I have used trip advisor for work though; and most the reviews were good; so I went with it. We are young; and even if it was a total flop; it would have been a good experience. When we got to the hotel; the clerk; was quite the expert on the local night life; and gave us a map that he marked with all the local bars and walking distance. We had a great night on the town; and were able to leave our car next door since we had checked in around 7pm the night before ($15.00 for a full 24 hours!)this allowed us to venture out to Pikes Market; and walk down to Pioneer Square after check out. The area is not Posh by anymeans; and neither is the hotel; but it is a bargain; with some unexpected charm; such as marble stairs; red wood doors; clawfoot bath tubs; and thin; but decoratively folded towels. But if poor lighting can be seen as romantic mood lighting and you like a clean tub to bathe in with a bottle of wine and enjoy a lively night life without having to seem pretentious to fit in; then this is the place. For a poor young couple trying to pay for a wedding; and a newer car; this is the kind of place we can afford to go to every few months!
100544,traveller74,01/10/2006,An affordable place telling a story Entrance
100544,AndrewJ411,01/02/2006,Great Find! Image from room
100544,madriax,12/06/2005,As good as claimed I booked a room at the Moore for two weekend nights thinking I would get one with a shared bathroom. Well; there were issues with the shared bathrooms (I never found out what they were) so the desk clerk gave me a complimentary upgrade to a room on the 7th floor with its own very small bathroom and a view of the city and Lake Union in the distance. It was very comfortable; warm and secure (which in Belltown is always an issue) and the location could not be better. I will definitely be back.
100544,ATripAdvisorMember,12/04/2005,Awesome location Recently stayed at the Moore in Seattle. What a great location; blocks to the Market. Also about 3-4 blocks from the monorail that takes you to the Space Needle. The hotel could use a little updating; but the rooms were very clean; quiet and a great value. The staff was wonderful; very helpful and friendly. Would recommend to any wanting comfortable; clean accomodations on a budget in a very central location. Not for picky people; however.
100544,ATripAdvisorMember,12/02/2005,Stay here!!! We stayed at The Moore for 3 nights- couldn't have had a better time. The building is old and extra charming; loved the staff; and the wireless network. Great location right next to the Pike Place market; the Moore Theater; and lots of cute little independant shops. Nice views and so cheap I couldn't believe it. The bar downstairs has some excellent decorations- check it out.
100544,moviepuppy,11/17/2005,Okay place; cheap place. I stayed Moore for 3 nights.I was excited when I found this hotel from this website; sounded fantastic.Maybe that's why I was dissapointed when I stepped in the hotel. It's obviously a budget hotel; not so nice.Some of staff were not so nice like other comments say. But there was at least one guy who was helpful.I stayed queen single room with bath.The room was really large; but the bathroom was old and terrible since it has cracks on the really old tiles etc... and everything in bathroom is 100 years old. Water pressure was weak. Somehow; the furnitures in room are new; so that's good part.I asked room with view; and it had a good view; but comes with some street noise. Anyway; I wanted to save money while close to downtown; it's ok experience.
100544,ATripAdvisorMember,11/14/2005,A few flaws but still preferable to HI Seattle The Moore Hotel is touted as a once grand hotel and serious emphasis must be placed on the 'once'. Although the lobby appears relatively modern; the internal decor/style of the rooms are reminiscent of the 1940s. Rooms are very basic to say the least; but you only get what you pay for and the Moore represents fair value. The TV in our room was damaged with poor sound quality and the bed slightly uncomfortable. Rooms do not appear to have any functioning heating or built in fan/cooler/heaters which is a bit of a drawback depending on when you visit. However the rooms were clean and the front desk staff incredibly helpful and welcoming. We even got a free upgrade to a room with a ensuite. Internet access is free in the lobby and the Moore's downtown location is good. Travellers considering staying at the mediocre Hostelling International Seattle should seriously consider staying at the Moore instead. The location is better;safer;cleaner and the price virtually the same if you were considering a private room at HI.
100544,ATripAdvisorMember,10/24/2005,don't stay I stayed at the Moore Hotel 10/12-10/18. NO HEAT!! Owner refused to turn heat on (radiator) but for one night;staff said it wasn't worth to turn on for a few guests.If you don't care on comfort stay here; rented a room with a bath. Not much of a room; bathroom had no place to hang anything; no soap dish in small shower;thin towels; bed sheets had holes in them. Constant draft from the window;not child safe. Smell of urine in hallway. Noisy street;ify area.It is close to the market. If you think a summer stay would be better- no a/c. One star hotel one a good day.
100544,CatsWhiskars,10/22/2005,Good Value; Central Location Great location close to Pike Place market. Facilities are a little basic- it remined me of a student hall of residence. Front desk staff were friendly ans helpful. Free internet in the lobby and the towel swans are very cute.
100544,succubus,10/04/2005,Interesting. sink in 3rd room
100544,Eriksen,10/02/2005,Superb location For the price 80$ per night it was a very fair price and the perfect location. So close to everything and safe to work around in the area with no problem. The hotel is very old and the walls are paper thin; but the room is clean and you can open the windows for fresh air. Would stay here again.
100544,ATripAdvisorMember,09/25/2005,Excellent Value Motel-6 grade bed and bedstand. Good enough
100544,Wrenn,09/21/2005,Loved the Moore! We stayed for two nights (Sept 17 +18) while in town to see Dead Can Dance at the Paramount. Coming from Victoria on the Clipper it was $7 by cab (including tip) to the Moore. Check in was quick and front staff were very helpful! Our 7th floor room was charming and very clean. Water pressure was perfect but watch out for the shower - hot was cold and cold was hot - at least in our room. The hotel was quiet - we only bumped into a couple of groups in the hall and yes the noise on the street from the bar scene was noticable but close your window and you won't be bothered. The area is safe and really would you walk anywhere alone at 3 am? We found a coupon on the web for 10% off the already great price. Close to the Market; Monorail; major shopping; a 10 min walk to the Paramount - location cannot be beat. Belltown has many great placed to eat - Belltown Pizza; 2 huge slices and a soda for $7.91. For a late nite snack and a game of Connect Four or an early morning coffee try Nexxus - just 1/2 block to the north on 2nd ave. We are already planning our next trip to Seattle and can't wait to stay at the Moore again!
100544,ATripAdvisorMember,09/19/2005,Great Location; Great Value My husband and I stayed at The Moore for 3 nights/4 days beginning on September 15th. The main purpose of our visit was to see a concert at the Paramount Theatre but we decided to add a couple of extra days to see Seattle. We found the hotel to be a great location to everything that downtown Seattle has to offer. Our room was a good size; clean and comfortable. Pike's Market; shopping and restaurants are all close by. It's true that the hotel does not have the frills of other downtown hotels but; as far as I'm concerned; getting some fluffier towels and free shampoo/conditioner is not worth an additional $150+ USD/night. Suggestions: Woodland Park Zoo (fantastic and worth the 10 minute bus drive out of downtown); Anthony's Pier 66 (excellent seafood restaurant on the waterfront) Enjoy your stay at the Moore!
100544,Sierrajean,09/09/2005,Moore than I expected Our group was going on a cruise so we came into Seattle early to see the sights. I'd read about the Moore on Trip Advisor and decided to book 4 rooms for us. Everyone was delighted with the price of rooms and charm of this once grand dame. The staff was very helpful and friendly; Ed was a dear! Our rooms had all recently been renovated and were lovely. The beds were great. The location is great for being able to walk and see the sights of Seattle. No car needed. I can't remember the name of the coffee house we went to but it was accross the street to the right and about a half block down. By far the best Latte I've ever had! I will definately stay here again!
100544,Penzgirl,09/08/2005,I'll Have Moore! My friends and I stayed at the Moore Hotel over a long Labor Day weekend and were very pleased. The location offers easy access to attractions; nightlife; restaurants; ferries; and shopping. I did not find the area unattractive in the least. Yes; there were eccentrics and homeless around; but I found that to be the case throughout Seattle.It is located in a very young area; and you may have trouble finding a bar with anybody over 30 inside. But again; that seemed to be true throughout Seattle. We had a nightcap one night at the neighboring Nite Lite Lounge; and enjoyed ourselves; even though it was a young crowd.The hotel is old but clean. I paid $286; including taxes; for four nights in a single room; and my friends paid $311 for a double. You can't beat that price for such a central location. The beds were very comfortable. Every day; the maid would pick up stuff of mine that was lying around and leave it neatly on the windowsill.My only complaint was with the bathrooms. I could not get my shower to deliver both hot water and good pressure; and the shower stall was extremely small. The toilet sometimes had to be flushed twice. Also; there was no plug for the bathroom sink; so I had to put a washcloth over the drain before putting my contacts in. My friends had one of the claw-foot tubs with shower curtain; and said they had no problems with the water. However; their toilet malfunctioned on our last day; and no one turned up to fix it. They were able to use the hall toilet; and the front desk offered to move them to another room; but they didn't want to bother and so just used the hall toilet.The front desk people were extremely helpful and friendly-can't praise them enough.We did not have the parking problems that others have encountered; partly because we stayed there over Labor Day weekend and street parking was free on Sunday and Monday. We had to get up early to move the car once; but we spent a total of $8 on parking the entire weekend; and one night we got a spot right in front of the hotel!
100544,OPINIONATOR,09/07/2005,great find....you can't go wrong staying here.... We stayed at the MOORE for two non continuous nights and we were glad we did...the rates were the best in town and the hotel was as clean as a whistle....the help at the desk was great....Bob was especially wonderful and the best! Thanks Bob for alll your help while we were there. The manager; was also terriffic. I had a problem and he allowed me the privilege of sending a fax free of charge from his office. He couldn't have been nicer. The location of this hotel is great. Just a few blocks to Pike Street Market.. (BIG ATTRACTION IN SEATTLE) The rooms are big and the closet is emence. The hotel is not fancy but it is clean; quiet and safe and there is a computer available in the lobby which can be used free of charge and an elevator to take you to the upper floors. Rooms with or without a bath can be obtained. I would definitely stay here again. The city is great. The buses in town do not charge anything. Great restaurants and a fun place to visit and a great place to start off your vacation. We used the Clipper Boat/ferry Service and visited lots of close by places; San Juan Island; Victoria and Vancouver... you will not go wrong if you stay at the Moore. Read the history of the place...which is very interesting....I only wish I had time to visit the Theater next door...which I understand from the Manager/owner it is one of the oldest in the US. Smart ecconomical travelers will stay here who do not require the Marriot ambiance and/or do not want to pay the top prices.
100544,travelleralways,09/06/2005,More on the Moore There's not much more I can add to the other reviews; other than to say that our stay was equally satisfying. I used to live in Seattle so I didn't need travel help from the staff; but they were always pleasant over the phone and in person.I love the location because I could walk to Pike Place each morning and watch them set up the market. It's also great to be able to walk to Bell Town restaurants and the Space Needle.The room was funky and the hotel is a bit cavernous. We had a claw foot tub with a shower - the hot water was so weak that I never added cold when I took a shower - but it was just warm enough to be comfortable. We were serenaded awake each morning by seagulls - something that would not be as much of a problem if we'd had the window closed.But overall; it's a good place to stay and I would definitely stay at the Moore again.
100544,ATripAdvisorMember,09/04/2005,Book the Moore Hotel The Moore was great. The first two days in Seattle I could have savedon a rental car because so many attractions were within walking distanceI got a dorm type of a room; and added to the 2 week advance bookingdiscount I saved bunches of money. I always felt safe. I'm a 54 yr old woman and was with my college age daughter. I particularly liked the internet access in the lobby. The place appeared to be newly remodled and was very clean. I liked the open windows and the room was always cool at nite (in August!). I met several very interesting people and there were lots of youngsters from Europe touring the US. All very pleasant and polite. I you don't need fancy; but like a clean; centrally located and reasonablely priced place the Moore is your best bet.
100544,Jdehaan,08/30/2005,Great price; location and Staff The Moore is an old Hotel; but is is clean; the beds are comfortable; my husband said that the pillows were the most comfortable he has ever slept with.You can stay at any chain hotel and after you check out you can't remember much about it. Not so at the Moore Hotel; first of all the Hotel staff are the friendliest we have ever met; Robert was outstanding. They will go out of their way to help you; in finding a bus; dining spot; events..... When we called to make our reservations we asked about parking our rental car. They told us that we did not need a car in the city; city transportion is free. They saved us over $300; by us not having to pay the airport car rental charge; renting the car for a shorter period of time and no parking charge. We took bus #194 from the airport for $1.50 and walked 2 blocks to the Moore. When we were ready to leave the city we took the free bus to Budget rental and took off to the ferries. If you come into the city by the airport check out the coupon book. The Moore is in the book; which they honored upon check in. We had a room with private bath; which cost us less than $70. The cleaning staff have quite the knack for folding the towels into interesting shapes. While staying at the Moore check into eating at the Farestart Restaurant just a few doors away. It is a food service training facility for the Homeless; every Thursday they have a Guest Chef work with the students making a 3 couse meal; it was fantastic. When we come to Seattle again we will stay at the Moore.
100544,GreenIT,08/28/2005,Spartan but clean and close Entering the hotel was like entering a 2 star European hotel in a major city. Simple; spartan but friendly (minus the smoke). We were there 3 days and the hotel grew on us. It's age turned to charm and the clean and simple rooms a bed and little else were just what we wanted to pay for. We didn't miss the pool; restaurant; fitness center; in-room coffee or any other nice but unnecessary 'frill' provided and most other hotels. At just a couple of blocks from Pike's Market; the location is perfect. The parking shuffle can be an issue - moving from street to lot - but the timing really worked out OK for us. (need to move the car off the street by 8am). The neighborhood seemed safe enough - as did most of Seattle - although the panhandlers around town are a real annoyance. The mayor might do well to read up on Giuliani's program in NYC. Back to the hotel - For the price and location; it's a must for anyone on a budget or just interested in a nice old place in a great location. Just don't expect all those creature comforts....
100544,JoannaN,08/24/2005,Great location; clean rooms I've stayed here 3 times; and you just can't beat the price or the location - just a couple blocks from Pike Place Market. The first two times we got a room with a shared bathroom ($55 for two people/one bed). However; the last time we stayed; we'd forgotten to book ahead and all hotel rooms downtown were booked up. The Moore had one room left; which was a suite for $120. It was like staying in a large one bedroom apartment; and we thought the king(?) size bed/bedding was of better quality than the less expensive rooms. The furniture was nice; the kitchen and bath seemed newly renovated; and overall it was a terrific value for the space. The suite would probably be good for families; or people who need a hotel room with a kitchen.
100544,ATripAdvisorMember,08/18/2005,Location; Location; Location It's a bit assuming to write an excellent review about a hotel as spartan as the Moore but this place is a real value for money find. The double room was large and clean and the bed comfortable while the staff was extremely helpful. But the relatively low cost isn't the main reason to choose this hotel. The main reason is that it's around the corner from Pikes Market; a block and a half away from the monorail and a 15 minute walk down to Pioneer Park. That's all we had the time to explore in the day we spent in Seattle.
100544,ATripAdvisorMember,08/18/2005,Don't stay for the hotel - stay for the location Make no mistake - the Moore is pretty much a dump. Its old and any improvements/repairs all look completely half baked. However; everything was functional; the price was not bad ($91 plus tax for two queens and a roll away); and I thought the location was perfect for us - close to Pikes Place market (can buy anything); the Waterfront (Bainbridge Ferry/shops; seafood restaraunts); Belltown (pubs/clubs); and the Monorail for a trip to the Space Needle area. I thought Seattle was great - plenty of specialty shops; restaraunts; coffee shops; pubs; and clubs; plus the water. Loved it.
100544,ATripAdvisorMember,08/17/2005,Moore was great the view from our 7th floor hotel room.
100544,ATripAdvisorMember,08/08/2005,was ok I consider the Moore Hotel a good deal for downtown Seattle. The location is very close to the harbour and the piers. Although the neighbourhood is not the best; I never felt unsafe.The room was clean enough but the lamp did not have a lamp shade. The closet smelled of moth balls or disinfectant. Unfortunately; I had to change rooms after two days although I made my reservation a long time in advance.
100544,3luv2travel,08/04/2005,Dont be fooled like me I stayed here last month and was terribly disappointed. After reading several great reviews about the Moore on tripadvisor; I decided that this might be the best place to stay in Seattle for a great price. I ended up spending $69 a night; which is a steal for downtown Seattle. However from the moment I pulled up I soon realized why it was so cheap.First of all; it is in the ghetto part of DT Seattle. There are only about 2 blocks which I would consider bad; and The Moore is situated right there in the middle of the bad part of town. Second of all; we were taken back by the strong smell of pine sol when we entered our room. After leaving for the evening and returning to our room; we discovered why the pine sol scent was so strong----it was masking the smell of urine in our room!!! I believe that the cleaning people tried to get rid of the urine smell by bombarding our room with cleaning supplies. I tried to air out the room;but the noise from the street down below made it unbearable to get a good night's sleep.Last but not least; no one said anything to me when I booked the room that there would not be any parking. I understand that most hotels downtown have paid parking; but the Moore had nothing. I had two options: 1) Leave my car on the street in the middle of the ghetto(which even the front desk was a bad idea) or 2) pay a parking garage $40 a day.My suggestion to anyone considering the Moore: If you want the low price; stay outside of DT since you will have to pay for parking anyways; or break the bank and stay at a nicer place!Oh yeah- our sheets were dirty too!
100544,symphonie,07/30/2005,the Moore is the best great; practical hotel at an outstanding price. walking distance to so much. great; friendly staff. again; great price for great location. room is simple; bathrooms with claw feet tubs!I'll definately visit again!!
100544,FormerIslander,07/19/2005,Love it!
100544,ATripAdvisorMember,07/02/2005,Hidden Gem After scouring the web for an inexpensive hotel in downtown Seattle; I came across the Moore Hotel on tripadvisor. I was surprised by all of the positive reviews it had; because I hadn't come across it on expedia; orbitz; etc. I was a little skeptical but stayed there for 3 nights in June. After my experience staying at the Moore; I felt that I definitely had to post a review. For anyone who's a little weary about how reliable on-line reviews are; the Moore Hotel will not disappoint. My room was huge; clean; and as a single female traveler; I felt completely safe. The location is unbeatable--just 2 short blocks from Pike Place Market. And I still can't believe how inexpensive it was. Awesome hotel. Would definitely stay there again if I ever go back to Seattle.
100544,ArcticDaisy,06/30/2005,Great Little Secret in Seattle Went to Seattle for business in June and in an attempt to save the company some money I booked a room at the Moore. All the reviews I had read about the hotel were right-on. It is CLEAN; safe; old; and an incredible price. Every employee was exceptional and friendly. I was a little intimidated by the location at first; but after getting familar with the area; found it to be very convenient and safe. I will stay there again.
100544,ATripAdvisorMember,06/15/2005,Charmed by the Moore The Moore must be the best kept secret in Seattle. I researched downtown hotels extensively online and booked a room here for a weekend trip. I got a nice little room with a claw foot bath tub for $70 a night. The staff was very nice and accomodating. I used the internet in the lobby to check my flight times. The bar seemed a little daunting to a solo female traveler but there were many other options close by. Got an early check in which was awesome. Can't wait to come back.
100544,kingbrad2534,06/06/2005,Don't be put off by the neighbors! After doing a little research looking for a 2 bedroom for 4 adults; I choose the Moore Hotel. I was given a rate of $135 a night (plus $10 for the extra 2) for a total of $150 a night. What we recived for our $150 a night was the biggest 3 bedroom you've ever seen! The 1st room had a full size bed; the 2nd room had 2 twin size beds; and the 3rd room had a queen. Each of the 3 rooms had a sink; and we did have to share a bathroom. Yes; we had no air conditioning; but we got 2 fans from the front desk; and left our windows (that open completly) cracked to get a nice cool breeze.I was worried at first when we arrived; as the lobby was very old and had not been updated in a long time; and there were a few characters hanging out right outside the entrance. However; the desk staff was very friendly and helpful; and assured us not to worry about the people outside. We took the (tiny) elevator to our room; where we were very impressed with the cleaning job and the size of the room. Being on the 4th floor; we wern't blessed with the greatest view in the world; but that was just fine. Yes the parking situation -----; but there are plenty of lots across the street; and if you park at night on the street; it is free; and very safe. Check out the Night Lite lounge next door for the best cheap strong drinks in the city. A funky little dive; where we were made to feel right at home.
100544,matthew,06/04/2005,great for the price stayed here 2 nights before visiting Vancouver and 1 night after and both rooms were basic (1st room had a victorian bathtub) but clean. Staff had made an effort with the folded towels although they were a little small.A very old crotchety lift that was going to need some attention but always got us to our floor. Free internet in the lobby and very freindly young staff on the desk. In a great location 2 blocks from Pike place market and a reasonable 'local' bar right nextdoor. Also connected to the Moore Theatre but we couldn't get tickets to Mary Chapin-Carpenter who was playing there on our last night. Think we paid about $75 per night which is a good price for the location. Rooms (we had en-suite) are a good size but no fridge or mini-bar (we used the sink to keep a bottle of wine cool). The Moore seemed to be undergoing a face lift while we were there like decorating the lobby and replacing furnishings etc. Would definitely stay again if the prices stayed this reasonable.
100544,ATripAdvisorMember,05/31/2005,Incredible price; better location! After an exhaustive online search; I booked the Moore Hotel from May 22-24; 2005; for my sister and I to take a short shopping/sightseeing trip to Seattle. After a beautiful 3-hour drive from Vancouver; Canada; we arrived (late check-in; no problem) to be greeted by the cool front-desk clerk; who was more than accomodating. Our room; on the 6th floor with a lovely view of the Sound; was large and comfortable; with an impeccably clean bathroom complete with creatively-folded towels; just like in the Caribbean! For $69 a night; I couldn't imagine a better value in a major city; especially given the location; within walking distance of Pike Place Market; amazing shopping and great Belltown restaurants. Don't forget to ask the front-desk staff about parking. We were directed to a parkade across the street for $15/24 hours. Every city should have a Moore Hotel!
100544,mysterytrain,04/29/2005,What a deal! I believe the Moore is the best budget hotel I've ever stayed in. I've stayed there four times over the past two or three years and every time I've been; my room has been clean and pleasant; the staff are friendly and helpful; the beds are comfortable and the location cannot be beat. I always stay in the rooms with a shared bath and I have always found the bathrooms to be in impeccable condition and I have never once had to wait for an occupied bathroom. The hotel is located in Belltown where there are great restaurants; music clubs and bars everywhere. It's a quick walk to the Public Market; downtown or the Seattle Art Museum. It's on several major bus lines that'll take you just about anywhere in the city.Just remember: the Moore is a budget hotel. You do get towels; sheets and soap; but that's it. The rooms are simple; almost bare; and it does feel like the building has seen better days. There's no overnight parking which is my only real complaint about the place especially since parking is so dang expensive. But for $60/night in downtown Seattle you can't expect luxury. What you do get; though; is a heck of a deal.
100544,ATripAdvisorMember,04/22/2005,Excellent Historic Hotel at a Very LOW Price-Many Rooms with Shared Bath Historic Hotel just blocks from Pikes Market. The hotel offers very clean rooms; each with a sink; as well as a telephone; cable TV; Comfortable Queen size bed; several lamps; night stand; desk and several chairs. The room I had was very large and clean. The room's outside wall was all large windows with a great view of the Sound. I chose a room with a shared bath. I found the bathrooms down the hall were always kept clean; and I never had to wait to use one. The maids fold the towels and wash cloths into animal designs; such as a swan; which offers a nice welcoming touch to the room. Overall; I found the staff to be very friendly; and the location was tops. Only drawback if you are visiting in the middle of the summer is that they do not have air-conditioning. For the price you can't go wrong. They do not have parking; which you really don't need; as the downtown busses are free from 6:00am to 7:00pm (provided that you stay within the free bus zone). If you do need parking; there is a parking lot just across the street. Right next door to the Hotel is The Moore Theater. It is the oldest theater in Seattle; and is still in operation. The hotel's web site is: ------------
100544,ATripAdvisorMember,04/17/2005,Great Place If you are looking for a hotel that is close to the action and will have some money left over for fun; this is the place. Service was great; from booking to checking in etc. Very friendly staff. The room; which was a suite on the 7th floor; was fantastic! Okay sure the towels were a bit wimpy; but the arrangements they were put in daily was terrific. The view was great; fun to watch the ferries and cargo ships go by. We ended up just leaving our car on the street overnight. It was intact every morning. A great bargain; don't make the mistake of staying somewhere else to save a few dollars. Granted it is not new; but it does have old charm and they have done a lot to spice it up. Thumbs up Moore hotel.
100544,ATripAdvisorMember,04/14/2005,Great Place; I will go back for sure A friend and I went out to Seattle in October specifically to see Queensryche (a rock band from Seattle for those who don't know who they are). We were spending 5 nights there and wanted to stay close to the venue. Well the venue was the Moore Theatre; so we stayed at the Moore Hotel right next door. It was a great stay. The staff got on my nerves at first with check in; but that was quickly forgotten. Our room was very roomy and clean; if we left the room in the morning; it was cleaned; clean linen was put on the beds etc... before we returned in the afternoon. The hotel has a great view; I would recommend one of the upper floors; as most people recommend. We walked everywhere; the Monorail wasn't running while we were there; but that was ok; the walking was great because the weather was wonderful. I would recommend anyone staying there; it's a great hotel for a great price and close to everything you would need. Whenever I return to Seattle; which I am hoping is at least once a year if not more; I will stay at the Moore again.
100544,5catkim,04/01/2005,Best kept secret in Seattle What a great find and what a great price! Thank you TripAdvisor! I stayed at the Moore for two nights before moving to the Grand Hyatt for a conference I had to attend. In my humble opinion; the Moore's location was infinitely better than the Hyatt's. Although it's 100 years old; the Moore glows - the restoration was done well and the rooms are quite comfortable. Downtown Seattle; in all its splendor; is just a couple of short blocks away. The restaurants and nightlife of Belltown are right there too. I loved having Starbucks on the next block for my morning coffee; and Pike Place is just a few blocks away for breakfast The young man who worked at the front desk each evening was also fascinating to talk to. I can't wait for my next visit. The Moore is a jewel!
100544,ATripAdvisorMember,03/31/2005,Great for budget travelers; cute vintage charm Great views; high ceilings; vintage charm. Indie bar called the Nightlight? is attached to lobby. Close to everything. I stay here when attending tradeshows or rock shows. Price range is from $39 - $129 depending on whether you want dorm style shared bathroom/private room or all the way up to a multi-room suite. Very clean; would stay here again. Close to great restaurants; Belltown; shopping. Can't say enough good things about this place.
100544,barbique00,03/29/2005,Cheap and friendly with no frills If you are on a tight budget and don't feel like spending much time in your room---this is the place. The rooms are very dated and sparce with thin towels and no ameneties(blow dryers-shampoo-irons) All of the linens; however; were very clean. When I plugged in my blowdryer in the morning---the lights dimmed from the power drain...the windows were very thin and you can hear the sirens going down 2nd and Virginia through the night..Luky for me---my visit to the Liquid lounge by the Space Neddle provided me with a little extra sleeping power.The location can not be beat---Walk to Pikes and the waterfront as well as the mall and the Monorail. The Rail stops at 7pm and the taxi ride back from the Space Needle was only $4.50 exc. tip.The front desk was very friendly----What the Moore lacks in sparkle--it makes up for in service.If old means charmingand peeling paint means vintage---you will like the Moore---The price and location can not be beat---just don't expect a mint on your pillow :)
100544,djangobibby,03/26/2005,I Love Staying at the Moore Hotel You will not find a better place to stay at comparable prices in Seattle. Staff are very helpful; rooms are very clean and the hotel itself is charming and interesting. Very close to Downtown Seattle; bus lines; the ferries and only a few short blocks north of Pike Place Market. If you are looking for plush towels and jacuzzi's; stay elsewhere. If you are looking for historical ambience; a staff that cares and to save yourself some money; the Moore cannot be beat. You can tell they are really trying to make this a well loved place to stay and at the rates charged; it's hard not to love this old beauty of a hotel.
100544,SarahNevels,03/06/2005,Cheap and Clean I was in a group of six girls that traveled to Seattle. We needed somewhere that was cheap and clean; and that is exactly what we found at the Moore. The location couldnt be better...we were able to walk everywhere just about everywhere. We were all able to stay together in a suite Caution: there is only one bathroom in the suite. But for us it was like a big slumber party. The staff couldnt be better. They were very knowledgable and were able to send us to different places every night for dinner. Since there was a large group and only one key (yes key; not key card) we had to leave it at the desk. The staff never once complained about us constantly bothering them to get the key; and by the time we left they knew most of our names. If you are looking for a nice upscale hotel; try the andra; but if you just want a cean room and a friendly staff then this is the place for you!!!
100544,gmt61,02/22/2005,Great location and fair price Had two seperate stays at The Moore. First room was on the 6th floor and had a nice view of the Puget Sound. The room had updated furniture; bathroom fixtures and possibly new carpet. I was pleasantly surprised. I was prepared for the small and thin towels. The water pressure wasn't good and I am not that finicky. Second room had bad water pressure as well. There was music at the Theatre one night; but at least it was soothing to fall asleep too. Can't say enough about the helpful and knowledgable staff. Kudos! GREAT LOCATION!!
100544,SunriverLady,01/23/2005,2-star Tourist Class Hotel This is a very historic place. The rooms are clean and the location is convenient; but hotel ammenities such as shampoo; notepaper; coffee-maker are missing. The radiator clangs throughout the night (when it's cold outside) and there's not even a clock to tell what time it is.If you're on a budget; I would recommend the Moore Hotel; just don't expect any luxuries.
100544,ThatGuyWho,01/21/2005,Excellent Hotel! I have stayed at the Moore Hotel the last 3 times I have been to Seattle.The location is perfect! Walking distance to Pike Place; Downtown and even the Space Needle.Resturants are all over and the Crocodile cafe is a block away.My only concern would be if it was hot in Seattle. There is no A/C.
100544,ATripAdvisorMember,12/20/2004,Decent Economy Hotel-Excellent Location I stayed at the Moore Hotel on Dec 3rd; 4th and 5th; 2004 and I have to say the Moore Hotel had it's positives and some negatives. If you are a tourist and want to check out some of Seattle's downtown famous attractions like The Space Needle; Pike's Place Market and Pioneer Square then the Moore is a great hotel to stay in because you can walk to all three of these locations from the hotel.The Moore Hotel has clean rooms; they are kind of old; but it's a clean place to sleep and shower. The staff are very friendly; but the only bad side is; you won't get the nice bathroom amneties in a Holiday Inn or a Hilton. The Moore Hotel's bathrooms are small (they are clean) but small; the towels are very thin and not full bath size; so bring your own. Other than that; it's a nice place to sleep and stay for a short period of time.We had a room facing Elliot's Bay; and it was a beautiful view. There is a large mall about 3 blocks from the hotel. Pike's Place market is 2 blocks from the Moore Hotel; the space needle is about 8 blocks away; and you can catch the free city bus to Pioneer Square if you don't feel like walking 10 blocks. Basically; the Moore Hotel is a clean place to sleep at night; it's clean and the rates are very reasonable for a hotel in downtown Seattle. I'd stay there again; for a short time. If you are arriving in Seattle from Sea-Tac International Airport; use the transportation company 'Shuttle Express'; they have vans that take you from the airport to the hotel for about $20 bucks...they are efficient; on-time; friendly; and affordable...they dropped us off and picked us up from the Moore Hotel perfectly.
100544,ATripAdvisorMember,11/29/2004,Faithfully Yours I've stayed here several times over the last few years when visiting Seattle for various events. I love this hotel - what it lacks in ammenities; it makes up for with it's always friendly staff and awesome location. Want to see a show? Go to the Moore Theater next door. Want to shop? The two best shopping centers in Seattle are within walking distance; as is the monorail station to the Space Needle. Pike Place Market is litterally two blocks away. And if you're on a really tight budget; stay on the top floor and share you bathroom - you might have to go down the hall to use the shower; but you'll have a heck of a view for about $40 a night. Fantastic!
100544,londontraveller,11/17/2004,great value The Moore was a great base for a first trip to Seattle. The rooms are large and bright; and although some of the bathroom fittings were a bit elderly; everything is very clean. My only warning - make sure you're not near the adjoining theatre if a heavy metal band are playing - on the last day of our stay; a band was rehearsing and it was so loud it made our teeth rattle!
100544,Oliviadawg,11/13/2004,Great location; great price; great hotel I really don't see how you would ever find a better hotel in Seattle at that price. My husband and I go to Seattle about once or twice a year and never think of staying anywhere else. The hotel is starting to show its age; but our room is always clean; the staff is always courteous; and it's got the most convenient location a tourist could ask for. (Easy walk to lots of great restaurants; shopping; Pike Place; etc.) Highly recommend it. Plus; at that great price; you have extra money for some of the great restaurants and bars in the neighborhood. (Marco's Supper Club is our favorite.)
100544,sodiej,11/11/2004,I am faithful to the Moore! I am an East Coaster and an avid world traveler who visits Seattle once a year to see family. Every trip; I make a point to stay downtown a few nights and enjoy the city. This is my preference for lodging...I am faithful to the Moore Hotel! The price and location are phenomenal and I've come to love the quaint; personal style and service; not to mention the view from the upper floors! It is wonderful. I highly suggest it!
100544,Jane916,10/14/2004,Great Location If you don't mind budget hotels and pretty thin towels; you will LOVE The Moore Hotel. It is very clean; the staff is very friendly and helpful; and it is within an easy walk to the market; and all other downtown locations. Parking is kind of a problem; but I think we could have done better if we had been smart enough to ask. We ended up feeding a meter several times a day and the cost to us for a 24-hour period was around $20-$24. As we were leaving I overheard the people at the front desk sending some guests to a parking lot that only charges $12 for 24 hours. We will definitely book our next stay at The Moore Hotel. You just can't beat the price and the beds are great!
100544,ATripAdvisorMember,09/30/2004,Loved it We really loved it. We had one of the rooms on the upper floor (bathroom down the hall) and had a great view of the Bay. The room had a great European antique-y feel. The location was perfect - we even walked back from the baseball game. And it was a great value. Can't wait to go back.
100544,smerrill36,09/24/2004,Fantastic Value After reading reviews on the Moore; my wife an I chose to stay here based on price and location. We were not disappointed. Two blocks from Pike Place for less than $70 before taxes is tough to beat. A clean room with a partial view of the sound adds to the value. Our only knock would be that there was no A/C; which could be a problem on a very hot day as the room gets full afternoon sun.
100544,dmomoso,09/12/2004,Great Price I loved the bathtub!
100544,cyclemans,09/08/2004,Moore hotel good value for Canadians! Visited Seattle first time in August- to bicycle with cascade bike club up to Vancouver ( 180km).The Moore hotel was clean and allowed my bicycle into the room- it was only 2 blocks from the Pike market which had all kinds of healthly foods. It is older but well kept; the fan they lend you helped with the road noise and heat. It is well priced for canadians who are spending candadian dollars. The young fellow at front desk was a pleasure to talk with.I will be doing this ride each summer and staying at this motel.It was an adventure cycling from the airport to downtown- midday is the ony time to attemtp this.thanks again Moore hotel!!Paul
100544,ATripAdvisorMember,09/05/2004,GREAT DEAL!!!!! A great character hotel. It felt very urban yet friendly.It was clean and quiet. I loved the old wooden doors and staircases and the view from my room was fantastic. I would without a doubt stay there again. So; if you want a cheap hotel; but more importantly; an interesting stay; then it's a great place.
100544,NZSailfish,09/04/2004,Much better than we expected We stayed in August 2004 and after reading some of these reviews we approached the hotel with some trepedation. What we found was great. We had room 605 which turned out to be a comfortable sitting room (with kitchenette); a large bedroom and bathroom. It was quiet; light; airy and spacious. The location was perfect for walking to all the attractions and the many restaurants close by. After traveling thru the States for a month; this was the best value for money accomodation we had anywhere.
100544,Raleigh307,08/22/2004,What a deal! I picked the Moore on the basis of reviews here; and we weren't disappointed! It is in a great Seattle location; close to everything. The rates were reasonable; we had a larger room at the back and it was immaculately clean; spacious and comfortable. It doesn't have the little things like shampoo; hair dryers etc. but since I knew that; we brought our own. The staff was helpful; provided internet access in lobby to check email. Even with the heat wave; with the windows open and a fan provided by management; we were fine. I would stay here again anytime!
100544,ATripAdvisorMember,08/20/2004,Great price; no air-conditioning This is a great hotel for the price. Clean rooms and a comfortable bed; no frills. They even allowed us to check in early.Consider the time of year you will be visiting Seattle. We stayed during one of the hottest days in August and discovered our room had no air-conditioning. Normally this would not be a problem; simply open a window. However; our room overlooked Second Street and we were blessed with an array of street traffic noise; including cars with loud bass systems as well as ambulances.Great hotel during cool months; not good during a heat wave.
100544,ATripAdvisorMember,08/16/2004,The Moore Hotel is a treasure My 10-year-old daughter and I stayed at the Moore Hotel on Aug. 10 11. I'd done Internet research on at least six other budget hotels in Seattle before choosing the Moore; and booking a room there turned out to be one of the best decisions I've made in a long; long time. Our sixth-floor room was newly remodeled and exceptionally clean and spacious and we had a great view of part of the waterfront; as well as the Olympic Range off in the distance. The rates are extremely reasonable; the access to the Pike Street Market and other downtown destinations is unbeatable; the neighborhood is very well-lit and safe; and the staff members were all extremely friendly and helpful. I would stay there again in a minute........
100544,ATripAdvisorMember,07/22/2004,Great little place and fantastic staff What makes this place excellent is the exceptional staff. Bob and Ed! WE LOVE YOU! Moore Hotel is situated between Stewart and Virginia on 2nd Ave. Just one block from Pike's Place. All other major attractions are within easy reach by foot or via the free downtown metro bus. If you don't have pre-arranged transport; take bus 194 from the airport to Westlake center (2 blocks from Moore Hotel). It's only a 30 minute ride for $1.25. The hotel currently is under renovation but is still open as they fix a few rooms at a time. We were lucky to get the newer ensuite rooms on the 5th floor when we were there on 2 separate occasions - 520 and 500. The renovated rooms look kind of eclectic but are very clean and spacious. Rooms have no air con which can make it quite warm in the summer but you can borrow a small fan from the front desk. Parking is across the hotel for about $10 overnight and is gated at night - I did not have a car but overheard the lady at the front desk. There's more parking on the back of the hotel on 3rd Ave for about the same price. If you don't know your way around; just ask the front desk and they'll tell you or give up tonnes of suggestions on places to go. There's no room service or restaurants in the hotel but there's no lack of restaurants surrounding the hotel. Do take note that restaurants/shops along 1st Ave/Pike Place close around 6 pm on weekdays (not sure about weekends). Shops/restaurants around Westlake Center close much later around 8.30 pm.I would definately recommend this hotel if you're looking for clean and friendly place to stay without the high downtown prices.
100544,ATripAdvisorMember,07/08/2004,A Great Place at a Great Price! In my opinion; the Moore Hotel couldn't have been a nicer hotel. I'm so glad that we stayed there. It's two blocks away from the market and close to some great places to eat. Not only is it close to everything; but the price was great. The rooms are very large and CLEAN (with no strange bathroom smells). We even had a nice view and didn't get charged an extra $25-45 dollars for it like the other hotels wanted. If you're not fussy and don't need room service; this is a great place to stay. Also; when I made my reservation a month in advance; the man I dealt with was a real sweetheart. He was very friendly and helpful and never got annoyed with my 20 questions and the 5 times I called back to make sure everything was okay. The Moore Hotel definitely made our stay in Seattle very comfortable and enjoyable. It will be the first place I come back to the next time I'm in Seattle!
100544,ATripAdvisorMember,06/09/2004,Great budget Motel but Parking??? Great Hotel We stayed in the suite 307 it was quiet and easy to get around 2 blocks from pike the only problem was the hotel doesn't have parking and it cost about 12 a day to park but the hotel was very clean and employees were very nice I would highly recommended this hotel but just keep in mind the parking
100544,terrilee,06/05/2004,Loved the hotel Our stay at the Moore was a great experience. This is a budget hotel; so no big fluffy towels; but the room was large and very quiet. The bed was comfortable and firm; much appreciated by my back. The staff was friendly and helpful. We enjoyed exploring downtown on foot and the view of the inner harbor from the room on the 7th floor.
100544,ATripAdvisorMember,05/19/2004,Great for budget-minded travelers If you are looking for a fancy; 4-5 star hotel --- The Moore is not the place for you. However; if you are looking for a clean; comfortable room and bath; The Moore is the place to go.The front of the hotel looks a little seedy and you will not recognize it from the pictures on the net. Do NOT be put off or run away!!!!The front desk staff was friendly and helpful. Our room was huge...barren of decoration; but the bed was comfy. The room and bathroom were clean; so was the hallway.It is very convenient to most of the attractions. A couple of blocks to Pike Market and the waterfront. Easy walking to other attractions. You can get to Pioneer Square without walking up any hills!!!!This is a no-frills place - no bellmen; no concierge; no real ambience...but it does have an elevator and friendly employees.We would definitely stay here again.
100544,ATripAdvisorMember,04/02/2004,great character and style We have stayed at the Moore several times over the past 8 years. We were always afraid it would go the way of many downtown hotels in North America - new furniture and higher prices.We have never been disappointed. It has always exceeded our expectations.
100544,ATripAdvisorMember,11/11/2003,great comfort; great bargain; great location - just GREAT!!!! stayed at the moore in august 2003 and it was awesome!!!walked everywhere and the front desk even had a wonderful vase for the huge boquet of flowers from pike's place market...they lasted the whole five days i was there...the night light lounge next door is wonderfully divey and a great place for afternoon cocktails before walking over to pioneer square...farestart is located just down the block from the moore and offers wonderful food including a great lunch buffet for a reasonable price and also supports locals who are learning the restaurant biz...thursdays offer a guest chef for dinner; but make a reservation as they book up quickly....i stayed on the seventh floor and had a great view of puget sound...large windows let in the great seattle air and kept the room comfy without AC even in august...service was great...room and bath were cleaned and restocked every day...the moore is a great place to stay if you want to be in the heart of things and not spend a mint...i can't wait to get back...
100544,ATripAdvisorMember,11/04/2003,Student's Dream showReview(1436730; 'full');
100544,shendrix,10/08/2003,Moore hotel is a value in a great location showReview(1378674; 'full');
100544,ATripAdvisorMember,10/07/2003,No frills; no complaints showReview(1377973; 'full');
100544,ATripAdvisorMember,10/05/2003,Excellent value showReview(1376192; 'full');
100544,ATripAdvisorMember,09/30/2003,Clean; budget accommodation with character showReview(1371724; 'full');
100544,victoriabcguy,07/21/2003,Sometimes you get what you pay for..... showReview(1142711; 'full');
100544,MPCamb,07/20/2003,Great Value in Downtown Seattle showReview(1140488; 'full');
100544,lass,06/16/2003,Great value for budget travelers showReview(1090069; 'full');
100544,ATripAdvisorMember,02/28/2003,Clean and Quiet!!! showReview(903165; 'full');
100544,lass,04/30/2002,A bargain in an excellent location showReview(559607; 'full');
100544,jacquesetvero,08/04/2008,Super s茅jour Facade hotel MOORE
100544,ghislaf,10/08/2007,Tr猫s satisfaisant Vue sur l'ext茅rieur
100547,peggymalone,12/08/2008,Good Enough Stayed here for a long weekend. We got a good deal on the room price ($110.00/night) for the location.The a/c did not work and we had to prop the window with a sturdy book. The window was very heavy. I noticed other patrons were creative in their window-propping; a wooden coat-hanger for example.The bathrooms were nice with marble vanity etc. Other reviews complained of the smallness of the bathrooms; but we found this to be okay. Clean with good soaps; shampoos.Easy walk to Underground Tour and Pike's Market. Staff were real nice and let us check in early on a rainy day.The airport bus (Grey Line) shuttled right around the corner which was very convenient. Free WiFi!
100547,philandanthea,09/28/2008,Charmless but adequate for a short stay We stayed here because it was part of a block booking for a conference. Our experiences were similar to those of other reviewers; i.e. small rooms with dreary decor; mostly indifferent front-desk service; and noisy (very noisy if; like us; you get an inward-facing room overlooking the kitchen air con units!).On the positive side; the tiny bathroom was spotlessly clean and the shower was excellent. Plus the bed was really comfortable.Yes; the hotel is in a reasonably convenient downtown location; but that barely makes up for the downsides.If like us you simply need a place to put your head down for the night; and are likely to spend the rest of your time out and about in Seattle; then this modestly-priced hotel should suffice for a few nights. But there aren't enough creature comforts to make you want to stick around and relax in it during the day or evening. After 5 nights we were certainly glad to be moving on.
100547,ninja25,09/24/2008,Give it a miss! I stayed in this hotel; with a friend; over the weekend of the 19th-21st September. I had stayed there before and recommended my friend book on the basis of my last stay; which was reasonable. But that was definitely not the case this time around. There were so many disappointing things about our weekend at the Executuve Hotel Pacific........1.We were placed in a room directly opposite the elevators on the 5th floor. The noise from the elevators and other guests returning home until the early hours of the morning was very loud (and i am usually a heavy sleeper; and i could still hear it clearly ; on and off; throughout the night). Also the cleaning staff made such a racket in the morning it was difficult to sleep past 7am.2.We made a specific online request to have a small fridge in the room for medications. This was obviously ignored online; as were our pleas to have something done about it when we checked in. Previously; in other similar hotels; we were offered a small portable fridge/cooler for the exact same purpose.3. The air conditioning did work (ie turn on) but produced a worrying; burning smell when it was turned on (as if it had not been used for weeks). So we tried to open the window which was stuck down; so we could only open in a few cm to try and let some cool; fresh air into the now stuffy room.4. The bathroom was small; but the size itself wasn't the main issue. The shower head had virtually no pressure and the toilet was VERY; VERY noisy every time we flushed (and we could hear the toilets of adjacent rooms quite clearly too). Very old; poor plumbing.5. When we suggested to the front desk staff that they should move us because of all of the above reasons; they said they were fully booked for our first night but could change our rooms for the second night. We agreed. When we presented to the front desk for our new room the next day; the new staff member stated nothing had been documented in their book about a room change; and again they were booked out so they could not help us. In fact; they freely admitted that they had just used up the last room for the guest who checked in minutes before; and they had overbooked...so they still had to find rooms for 4 guests who had yet to check-in. Not something that i imagine a reputable hotel does(or admits to their other guests!).So all up; we were glad to check-out and will not be returning to this hotel. Next time we will gladly pay a few extra dollars for a decent hotel room and some service!
100547,gioknows,09/22/2008,Dingy; little stinky and way too small The check-in personnel were lovely. That is the extent of the positive comments I can make. The hallways are dingy and run down. The room is remarkably small and poorly appointed. The bathroom is so small you have to walk in; scootch around the door and close it before you can take a seat. The bathroom is small; dark and weird. I have no idea what they were thinking with a Carerra marble divider. There's no light to begin with! The window panes let all the lovely city noise in for a more authentic experience. For the money; not impressed. If you are a business traveler like myself; skip it all together.
100547,EventPlanner03,09/21/2008,Terrible Customer Service w/ Paper Thin Walls I was very disappointed with my stay at this hotel. When I booked I let them know that it was for a Bridal Shower from 6pm-11pm and asked if they had any restrictions; quiet hours; etc. They said no and that it would be just fine; so I booked (2) rooms. Upon arriving and checking into our rooms we noticed that we could hear every word said next door...the walls were paper thin! Noise was a definite problem and I would not have booked here if they had been honest with me as I had been with them about the purpose of our stay. They could have done so much to avoid the situation by putting us in a corner or end room as I book (2) suites! I talked to a hotel representative letting her know my disappointment since I had arranged this ahead of time but also my understanding of other guests since the hotel did not plan well and asked it we could be moved; etc. She responded very annoyed and was not open to any resolution besides us going to sleep....it was around 9:50pm on a Saturday night and we had about an hour left of our shower. To make matters worse both rooms that we stayed in were prank called. From 1am-3am the phones would ring and when we would answer it was just hold music. These calls could not have come from guest rooms (we tried calling each other) as the guest room phones did not have a hold button. It got so bad that we had to unplug the phones but needless to say that we did not get any sleep. When I asked at checkout if they had been having any troubles with their phones they said they were working just fine. Granted I have no proof that the hotel made these calls; but it seems very unlikely that both our rooms would have this problem and that hold music would be in the back ground.Also; the next morning at 9:15am a maid banged on our door asking when we were leaving....check out wasn't until 11am. Overall if you want to pay $250 for a place to sleep where there is no customer service what so ever; then this is the hotel for you. Otherwise I recommend staying away and spending your money where you will be taken care of properly.
100547,tg49ers,09/18/2008,Nothing Special We recently stayed at this hotel for a weekend trip.Overall; the hotel was just alright; as the location is fairly convenient; but after saying that; if you find any hotel in the downtown area; it will be convenient.The hotel is clean; the staff is pretty friendly; and the rooms are very small; especially the bathroom; which was terribly small.Our air conditioning unit wasn't barely working and it was pretty loud at night. The elevators are very slow as well. I am not sure if there is free wireless internet service but there is one computer for public use.Anyway; if the was price is right; i'd stay there again but this wouldn't be my first choice.
100547,kekeScotland,09/10/2008,Good Exeprience We got a good deal compared to other Seattle prices and as we were only using the hotel as a base so we didn't expect too much. Location of the hotel was good and the room was quiet and clean. We had a safe and free wi-fi. Only downside was the room was on the small side and the bathroom was tiny.
100547,heathmcd,08/25/2008,Middle of the Road I'm not sure whether to recommend this hotel for the great old feel and comfy beds; or to not recommend it for the terrible service of the front desk staff and the dirty appearance of the bathroom. My husband and I stayed here over the weekend and found that the location of the hotel is wonderful; if not perfect. The condition of the hotel is; however; far from perfect. The headboards had tears in them; the bathroom was less than sanitary feeling; the room was rather small; and the paint was coming off of the baseboards in places. I feel like there were cosmetic changes that could have been made to make the room more appealing without spending a lot of money on the part of the hotel. Nonetheless; the beds were great; the tv was nice and conveniently placed; and the feel was nothing less than hisotric Seattle. If you are expecting something breathtaking I don't recommend this hotel. If you simly need somewhere to stay- this will suit you fine!
100547,Leneal,08/20/2008,Go elsewhere I do not recommend staying here. Staff were routinely indifferent; almost to the point of being rude. The parking arrangement (a public garage up the hill and around the corner) was remarkably inconvenient. (Anyone with mobility issues will find the parking and even the hotel challenging to maneuver.) The rooms were adequate but not well maintained or cleaned particularly well. The hotel is not so much bad as you can easily do much better in Seattle. Definitely go elsewhere.
100547,hotelfinder815,08/20/2008,Horrible Customer Service I stayed at this hotel with my boyfriend at the time for 2 nights on Valentines Day; it was okay; but INCREDIBLY overpriced for what you get. You can hear EVERYTHING that goes on in the room next door; all night we could hear the couple next door having sex; it was horrible. I accidently left a dress still with tag on in the closet and when I called the next day to have them hold it for me; they said it was no longer there and housekeeping checked the closet and never found it...liars and thieves!!! Also; I needed to get my cell phone which I left in my car; the valet service offered to go get it; which was VERY nice; HOWEVER; the guy left my light on and caused my battery to die; which in turn took the valet 30 minutes to get my car once we needed it in the morning. I would DEFINETLY stay somewhere else and not waste my money here....ps bathrooms crappy!
100547,suprhappygrl,08/19/2008,Cracker Box The room was tiny. It barely accommodated the two uncomfortable double beds. The bathroom was also very small; almost no vanity space.There are two vending/ice areas; on the 5th and 7th floors. We were on the second floor.Definately NOT worth the sticker price!!!!
100547,KitKatChunk,08/17/2008,Clean; great location; but thin walls Door right by toilet
100547,RaySimpson,08/08/2008,Reminded me of the Tower of Terror at Disney we stayed in the hotel while we had four days in Seattle between July 25 and July 29. It was the only one available when we booked through United vacations. Other unavailable possibilities are located close by.My first impression when we arrived from the airport at 1am was that the decor was dull and dreary; and our mood wasn't helped by the necessity to drag our cases down a small flight of steps to reach the elevator. The overall decor of the hotel and the room reminded me of the build up to the Tower of Terror ride at Disney -- dark; less than welcoming; with an old fashioned lift.The room on the 8th floor was ok; but there were black marks on the lower part of the walls where items; or feet; had inadvertently connected. Our room was also too close to the lift; and we could hear the lift mechanism. Like some other reviewers; we could hear people in the next room without much difficulty. In hindsight; maybe we should have asked for a better room; but we figured that we weren't going to be in the room much; so we'd persevere.You can't fault the location. It's right next to the city centre and the public market; and the tour buses pick you up from the hotel. There are some good restaurants within two or three blocks; because the hotel only has a coffee shop. We fell in lucky; we were in Seattle on the night of the excellent Torchlight procession (unintentionally). There's 900;000 people live in Seattle; and half of them must have been in the procession!The people are nice and friendly; the trips we had were excellent; but the next time we go to Seattle; we won't be staying at the Exec Pacific -- unless the owners put their hands in their pockets and pay for a much needed major refurbishment. It's a waste of an excellent location in a friendly city.
100547,justhorses,08/07/2008,Do NOT stay here!! Save your money and go elsewhere! Unfortunately; I didn't look for reviews until after I had booked then it was too late to get a room anywhere else. You park around the corner in the Olympic garage; which doesn't have an elevator to every floor; so I had to carry my luggage down a flight of stairs. You come out on 5th St.; and then I had to take all my stuff all the way around the block to get to the hotel entrance. My first room was gross-- hairs in the sheets; towels; cracked tiles in the shower. Hot and cold are backwards (in all rooms). No counter space to put my toiletries. Only one working electrical outlet. I was woken up so many times after going to bed by the noise (thin walls!) that I had to call and get moved. (They DID do that.) My second room was a little cleaner; but still not up to normal standards for a moderately priced hotel. (And this place isn't moderately priced.) I had to be moved to a third room due to the second room not being a 2-queen room (I had husband and kids arriving). The third room had only one working electrical outlet and that was in the bathroom. Again; no counter space. Broken shelf. Hairs in my clean towel (YUCK). The noise was awful; doors banging everywhere; you can hear the toilets and showers and conversations from the next rooms. There is one ice machine it is on the 7th floor. No kidding. The elevators are incredibly slow-- there are only 2 of them and they are also tiny. You have to go up or down stairs to get to them from the hotel entrance. The hotel had told me I could have a late checkout; due to the hour that my class went to. By random chance; I double checked this on my last day since that I was still down for late checkout was told I couldn't have that late checkout or I'd be charged another night. I asked when they were planning to tell me that-- when I got back late and they had already charged me??!! No response-- and this was from a MANAGER!! He also tried to tell me I hadn't packed my bags up to have the bellhop move me from room #2 to room #3 -- which was a total lie. He stood there and actually implied that I was lying to him. I was furious and told him that it was the worst hotel I had ever; EVER stayed in; and he just stood there smirking and nodding. He never made any attempt to remedy anything; nor to apologize. I was there with six other coworkers and they had similarly bad experiences with the noise and dirt. There is no hotel food service. Even if it costs you a little more; stay somewhere else!!! Motel 6s are nicer than this place.
100547,BradH01,07/30/2008,Ancient Hotel Read the majority of the negative comments that shold tell you something.Its a early 1900 building that had some new carpet; and some marble in the front entrance and there you are. There is NO access for a whhelchair. You park out front and load your luggage in the hotel taking it down some stairs a placing it on a cart and hoping on an old clanky elevator. Once your done; you have to drive the car to a public parkade in the next building over. Its unfornate that you can not drive under the building and unload the car and have an elevator take you to your floor.The bathroom was smaller than small; the rooms we tiny; and carpet had a stain; and an electrical wire that was sheathed and screwed to the wall came off the wall. The door to the room had a deadbolt (thankfully); however; the old style manual slider lock with a chained piece that was connected to the wall was broken off and made me wonder if this room was recently broken into? The building should be knocked down and a new one constructed. Anyhow; its not worth what we paid. Its in an okay location; but in my opinion is a 2 star hotel.
100547,traveltrooper,07/26/2008,Just HOW small are the rooms? View out the window
100547,Liz985,06/18/2008,Very good for the price...but they need to dust a bit more! Got a very reasonable price...at least $50 less per night than the best deal I could find on Expedia. It's an older; refurbished hotel so; yes; the rooms are small; but they're livable. Plus there's an open living room area on the Mezzine that has free wi-fi; so if you do need room to stretch you can do it there. The bed was very comfortable and I found the rooms and hallways to be very quiet. I think the older construction actually helps in this case. Unlike the newer hotels that are basically metal and cinder block; the Hotel Pacific actually seems to have thick insulated walls. It's also within good walking distance of shopping and Pike's Market. I was in town for a conference and it was about a 10 minute walk to the Convention Center.The drawbacks? A crotchety elevator that stopped working once or twice and the hotel could use a good scrubbing from top to bottom. While the rooms were generally clean (the curtain sheers could use a washing) I'm currently looking at a visible layer of dust on the light fixtures in the hotel lobby. Not a deal breaker but they should break out a ladder and take care of details like that.
100547,sleeplessinsydney,06/15/2008,sleepless in seattle! really! we had a quick one night stopover in seattle on our way to vancouver. we chose this hotel as it was recommended in lonely planet. GOD NO! the rooms were TINY; and the walls paper thin; with lots of strange characters coming and going at all hours. we asked to be moved from our initial room (with a great view of car park) as there was the constant sound of a baby crying. our second room (same size; even better view of car park) was even noisier; and we were kept up all night by people in the room next door having very loud and vocal sex. if you want to sleep in seattle; this is not the place for you.
100547,SnoopyGu,06/14/2008,Small hotel in a rainly city The rooms are relatively small; and the hotel seems quite old. The environment is generally nice. It does not provide breakfast in the morning.
100547,trader37,05/16/2008,My walk in closet at home is bigger.. and i'm not rich! We picked this hotel based on the pictures and the price on Expedia. The rack rate charged by the hotel is insane considering I could have gotten a decent motel/lodge for half the price. The room that was given to us was about 12'x9'. 12x9 doesn't sound too bad but put a queen sized bed; two end tables; a dresser/tv stand; and a lounge seat and you don't have enough roomm to breathe! The bathroom is no different. Good luck sitting on the toilelt. You need to be aware of surroundings. As soon as you sit down and sit upright; you feel a sharp pain as the bathroom sink enbed's inteself into your left shoulder blade! I would recommend using priceline or whatever else you can to go for a better hotel. If you want to save money; stay out of downtown and def. stay away from this hotel. It is renovated but they didn't spend a lot of effort on it.
100547,amancga,05/06/2008,Quaint and decent Didn't expect a lot from Executive for the price; CAD $115/nt. Was an overnighter but longer stays might want to consider other alternatives it can be noisy for light sleepers. Walls are pretty thin and it is an old hotel after all.Location is quite central and about 10 min away to Pike Place. Another 15 min to Chinatown. And under 10 min away to downtown shopping. Space Needle area will require a cab; but monorail is walking distance. The funky Capitol Hill shouldn't be more than 10 min drive away and some consider it even a walking distance.Parking was included and is in parkade in the building next door.Internet consisted of one computer and getting the chance to get on it is hit and miss... more likely 'miss' unless you get up nice and early.This being Seattle; there was a Starbucks across the street and Seattle's Best Coffee right in the lobby.Overall good value.
100547,panfry,05/03/2008,Stay away -small; dirty rooms I have stayed in far better places in Seattle for less. Room was the size of a prison cell; with a window facing a outside wall. It was quiet until someone showered or flushed a toilet. On the plus side a Seattle Best Coffee is next to the lobby and it is right downtown. If you take the hotel's limo expect to pay at least 30% more than a yellow cab. Hotel staff are helpful and friendly.
100547,perpetualtravelers,05/01/2008,Great little spot downtown Stayed at the hotel for 2 nights in Seattle. Found that it was perfect walking distance to most hotspots / tourist places and very convenient. It is an older hotel; but it is kept very clean and the staff were incredibly friendly. Parking is a little steep at $19/day but I guess that is to be expected when staying downtown. Overall it was a very good experience; and I would come back again.
100547,Olealeksander,04/15/2008,Sleep in Seattle Bathroom
100547,20lucky20,04/13/2008,Filthy; Not Quaint When I walked into the lobby of the Executive Pacific in Seattle; it was filled with young hipsters with ear plates and nose rings and tattoos - yawn - hey; youngsters; as an ex punk-rocker; you should know that all that nonsense hasn't really been shocking since the '80s. Don't worry - we see you.When I saw my room; now THAT was the shocker - old; run down; and most importantly; DIRTY. The grout between the tiles on the bathroom floor was black and mucky. The floor of the shower was filthy with foot dirt. Even the robe hanging in the closet had STAINS running down the front of it! They should be embarrassed at the lack of hygiene in this place - maybe it's alternative to sleep in a filthy bed; but back in the '80s we did that for free; not for $150 a night.I complained at the front desk and was shown an upgrade room which was much bigger; but also had a dirty tub; and a filthy bathroom floor.When I pointed this out to the bellman; he said Well; it's an old building.Pointing to some RECENT black fingerprint smudges on the closet door; I said; Lots of buildings are old - this is a DIRTY building - I could take that off right now with some 409.I got out of there ASAP and found a CLEAN; big room in nearby Issaquah where the walls are thick enough that I don't have to hear my next door neighbor using the toilet (sorry to be gross).AVOID THIS HOTEL AT ALL COSTS UNTIL THEY SANDBLAST THE GRIME.
100547,italtraveller,03/24/2008,Very Cozy Hotel We just returned from a mini getaway and needed someplace to stay in the downtown area for 1 night. We found the desk clerk very helpful in getting us settled and to arrange parking. The rooms are small but quite cozy and the bed was very comfortable. Again the bathroom is quite small but adequate.I would book into this hotel on my next visit to Seattle.
100547,ShoeGalM,03/15/2008,Positively Awful I was booked in this hotel by a company recruiter and was appalled by the condition of this hotel. I did not mind the room being small but the fact that the carpet was filthy; the dark layer of scum in the bathtub; the mold on the bathroom ceiling; peeling wallpaper; and blackened windows was enough to make me rate this place terrible. I would never stay at any of these establishments again nor would I recommend anyone to stay there. The staff was friendly but when I asked if there was a room that had possibly been renovated more recently I was told they were all done at the same time. Fortunately; I was there for two nights. While I seriously considered changing hotels it wasn't worth the effort for such a short stay.
100547,JRCirpka,03/09/2008,Conventient - if all you want is sleep The hotel is located conveniently in downtown Seattle close to the convention center. That description matches quite some others far more recently built ones; but they also go along with a higher price tag. There is no breakfast other than visiting Seattle's Best Coffee in the lobby serving great lattes and some muffins. For a small bite enough; but that's it.The room was clean and primarily filled with the queen-size bed. The bathroom was tiny. Fine if all you want is sleep after a busy day; but certainly no retreat.
100547,melissaagraves,03/04/2008,Horrible!!! This hotel is not great by any stretch of the imagination. The only thing it has going for it is the location; which is quite excellent. My main complaint is the noise--to say that the walls are paper-thin is an understatement. I heard everything; I mean everything that went on in surrounding rooms. One night; I couldn't help but overhear the drunk college kids next door as they watched trashy payperview television (the sound effects and explitives I could hear through the walls gave it away); blasted music; and got sick in the bathroom all at 2 am. I had to call the front desk twice before they ever checked on anything. The next night; I was awakened at 1 am to another party going on next door. Again; I called the front desk and they did NOTHING!!! It was very frustrating. My husband and I would have checked out of the hotel and gone somewhere else; but we had already prepaid through Expedia. I've traveled all over the world and generally do not have high expectations for hotels; but this one was nearly unbearable. Even with ear plugs; I was unable to sleep. If you sleep through anything and don't mind parties going on around you constantly; then this is the place for you. Otherwise; I'd find a different hotel.
100547,brynn72182,03/03/2008,Booked another hotel after an hour I booked this hotel because of its location and the website advertised it as newly renovated. However; when we got there it was anything but. The staff was very rude! The woman who checked us in didn't say a word to us. Then we got up to our room; and it just got worst. I requested a room away from the elevator; and we were right next to the elevator. The newly renovated rooms had dirty; dingy floors; the wall paper on the walls was pealing and scatched up; and there was a hole in the wall that had been covered up by a piece of wall paper... they didn't even bother to fill it! The room looked nothing like the picture on the website. Id hate to see what a room that isn't renovated looks like...
100547,bonnzyo,02/20/2008,Executive Hotel is a gem This hotel is soooooo beautiful; classy and perfect!Location: 5 stars; I would give it 10 stars if I could! I am actually from a suburb of Bellevue but stayed here with my boyfriend to go to Bumbershoot. There are bus stops everywhere within the one-block circumference of this hotel. Or maybe that's just Seattle's awesome public transportation system. Anyway; the service was also spectacular. The front-desk lady knew EVERYTHING about Seattle and how to get around. Free wireless Internet is also a huge bonus! The room was a little small; but there were only two of us staying there and we like to be close. But for those of you who need space; you may want to go for one of those hotel chain suites.The SBC in the lobby was also super convenient and perfect for breakfast. Oh! And everything is really oldschool; including a very nice doorman who greets everyone by name! Adorable!
100547,luvbub,01/15/2008,Hated it; website description inaccurate. The absolute only thing this hotel has going for it is its location- right in the downtown core. Upon check-in; we were advised that parking would be an additional charge of $19/day. We were then given a superior room on the top floor and were greeted by a cracked and peeling ceiling; dirty walls and baseboards; and a run down bathroom. We complained to the front desk and were able to switch rooms. The only improvement in the second room was that there was actually a dresser and the ceiling was in better shape. But we took it. Let me restate; the bathroom alone is reason not to stay at this hotel. All of the fixtures were ancient; despite the sites' claims of a recent renovation. The tile was also old and the grout stained. The toilet flush; I'm sure; could be heard two rooms down on either side- it was seriously THAT loud. Plus; it was so small you couldn't close the door until you were actually sitting on the toilet. The counter space (or lack there-of) did not have sufficient space for my make-up bag; and it's hardly a suitcase. The walls were thin and we could easily hear conversations next door; along with our neighbors own plumbing issues. The radiator was not working which sucked because the building was freezing cold.One last thing: this hotel is definitely not handicapped friendly. There are stairs leading from the front desk to the elevator. I'm not handicapped; but it was hard dragging my luggage up a flight of stairs.Because my husband and I were so disappointed; we left a day early and drove back home to Vancouver; BC. Thank you; hotels.ca; for the apology and refund!
100547,SondraDenver,01/02/2008,Great location Great location in downtown Seattle within walking distance of Pioneer Square; Pike Place Market; shopping and monorail. Overall; the room was clean; but very small. We had a double/double room and it was very crowded for two people. We had a great holiday rate which is why we booked this hotel and I would stay there again if the price were right.
100547,bigdogxv,12/05/2007,Small Room; Bad Service; Good Price We got there to find that the room was smaller then we thought. The batroom was so small and built wierd that I could barely fit in there (Im only 6'2). We asked for a wake up call at 10 am which was never done. all in all; only was $89 for the night and it was about worth $89 a night!
100547,Anaiis,11/23/2007,Just Right I love old buildings and old hotels. Our room was in the corner on the top floor. We are directly across from the fabulous Seattle Public Library; which is a must see. The room is perfectly small and the bathroom is great. We love the old; deep porcelain bathtub with endless hot water. This alone makes me love my room. The one-piece modern sink is stunning and now; I know; I must have one of my own. We walked here from the ferry on Thanksgiving. FYI: If I'd known; I'd choose to go straight up the hill to third or fourth avenue and walk downtown to the hotel that way. I had my young daughter with me and we ended up walking a gauntlet of single; homeless or illegal; men sitting on the pier near the marketplace. It was uncomfortable for both of us; especially pulling our luggage along. It wasn't the highest vibration for sure. In addition; we ate a great Thanksgiving buffet dinner across the street at the Sazerac Restaurant located in the Hotel Monaco. Delicious! It was a lovely way to spend the holiday; for certain. If you like the energy and ambience of old hotels and adore hot baths and excellent customer service then stay at the Executive Hotel Pacific in downtown Seattle. (The free wireless internet is awesome too!)
100547,concetta2,11/21/2007,Basic hotel with convenient location I was in Seattle for a large conference. Unfortunately; by the time I booked a hotel room all the major hotels near the convention center had no vacancies. The Executive Pacific was the only thing in the vicinity. It was a just a brisk 10-minute walk to the convention center; which I rather enjoyed. Also; on the positive side; there's a good coffee shop (Seattle's Best) right in the hotel. The room was very clean and nicely furnished. The bed was very comfortable. Front desk service was prompt and polite.On the downside; the room was extremely small; not that this fact mattered in my case. The website boasts a 'cardio room;' which is nothing more than three machines (an almost kaput treadmill; bike; andcross-trainer).
100547,canadakara,11/21/2007,Great hotel!! The hotel is in a great location that was within walking distance to everything! Great shopping; pike market; good restaurants; and the waterfront. Also the area was very safe! We walked around at night with no worries!The hotel is also in the free transit zone; so you can take a bus around downtown for free! We got the queen superior room; and although it wasn't huge it comfortably fit two people and two large suitcases. The rooms were clean and the beds were VERY comfy! The only complaints are that the walls were thin and the elevator was loud. We could hear the people in the room next to us in the morning; but that was manageable. Our room was right across the hall from the elevator; but once we fell asleep you didn't hear it; and the hotel didn't attract a crowd of young partiers who came in really late at night.The staff at check-in (9:00pm) at the front desk; weren't that pleasant; and kind of rude; but the rest of the staff for the remainder of our trip was very cheerful and helpful. A big plus of the hotel is that they held our luggage for the day after we checked out; until we left for the airport; for free!Seattle's Best Coffee in the hotel was great! It made the whole hotel smell wonderful in the morning; and was a great way to get the morning started! The restaurant in the hotel was very good. The sushi was amazing! other great restaurants were steamers which is right on the waterfront; and shuckers which is in the Fairmont Olympic next door. Both of these restaurants had 2-for-1 coupons in the entertainment book; which was an added bonus on top of the amazing food!Although the hotel isn't a stop on any of the airport shuttles; Grayline Shuttle stops at the Fairmont Olympic Hotel; which is not even half a block away! you can pay an extra $5 to get dropped off at the door of the hotel; but you can easily walk from the Fairmont. Also Grayline was alot cheaper than a taxi; and came every 15 minutes which was very convient!All in all the hotel was excellent for the amount that we paid! We were on a tight budget; but wanted to stay somewhere that was clean and comfy and in a safe area; and the Executive Pacific provided everything that we could have wanted! We would definately stay here again; and recommend it to everyone!
100547,Morganjefferson,11/13/2007,Will stay again; Great Experience! This was an overall great experience. I became discouraged when reading the other reviews; but I believe some were a bit unfair. If you are going to this hotel expecting it to be a 5-star resort; you will be disappointed. I went with my boyfriend from the 10th-12th; and I had an AMAZING stay. Check in was fast; no room mix ups; and it has a very convenient parking garage right next door for only 19$ a night; and you can come and go as you please. We stayed in 402; and it had a terrible view of the backside of the parking garage and the hotel generator; but we didn't get a room for the view. (Hopefully if you are going to Seattle you're not planning on staying in the whole time! That's not what this hotel is for!)WHITE GOOSE-DOWN COMFORTERS. Very clean room; comfortable bed. Flat screen panel TV of good size. We had to call the maintenence man to fix the toilet; but other than that no complications.The hotel is charming; a cute little coffee hosue down stairs; but very thin walls. You can hear a lot; so try to get a room away from the elevators; and we brough a portable DVD player and some movies for at night to help drown out the noise.PERFECT location. 6 blocks away from the mall where you can catch the monorail for 2 bucks and get to the City center/space needle/EMP museum in NO time at all. Only a short; downhill hike to Pike's and the waterfront.For it's location; price; and comfort; it is a steal.I would recommend this hotel if you are easy going and not expecting a 5 star spa. It was perfect for the weekend getaway.
100547,gregoireboyd,10/23/2007,Great location; room was small and clean; bathroom unimaginably bad... Bathroom Shower- Room #409
100547,MacWilder,10/19/2007,Bit shaby; but good value This hotel is a bit run down; but it's clean and very conveniently located. Free WiFi Internet! Relatively inexpensive. Unusually efficient desk made check-in and check-out a breeze.Two problems: 1. The two elevators are slow so wait times can be significant. 2. Official check-in time is 4:00 PM; so that a room was not available for a check-in at noon.
100547,Judybat16,09/30/2007,Fantastic place to sleep and travel about Downtown Fantastic location for those who want to be close to Pike Place and the waterfront. Staff was very helpful and knoweldgeable about the area. Would stay again there again. Room was on the small side but clean.
100547,Markus32,09/21/2007,Good location Hotel was well located. Rooms quite cozy and a comfy bed. Bathroom was fine; but as others have said...the toilet flush is really noisy and likely to wake up 'the other half' in the middle of the night.We did find that the door to the adjcent room was really thin; so gotdisturbed one night by next door's antics; but a quick phone call to reception at 3am and it was soon sorted. The only real grip I had was the attitude of the reception desk manager (whose name I forget) but had the charm of a brick. He was neither welcoming or terribly polite and; having just arrived in Seattle from Vancouver; I was shocked and disappointed at the welcometo the city. My tip to the hotel management would be to send this guyon a charm course...or maybe just get somebody else in. Other than that; an OK hotel in a convenient part of town.Cheers!
100547,SpicyIrony,08/25/2007,Take a bite out of travel? Firstly; I want to express that this hotel was horrible. Our room was match box tiny; you couldn't even breathe; though that was expected because we only paid $120 per night for the room. We were charged an extra $50 dollar parking fee for two nights. It was actually supposed to be $40 but they seemed to tack on an extra $10 for a deposit (Phone and Television were not included; but were probably an extra $50) The room was only worth 100 dollars. We had an executive view of the dirty brick building across from us and we had holes in the walls. Nice huh? Oh yeah and we were basically threatened at the desk. We were told If there is ANY noise or disturbance we will evict you. We were also discriminated against because we were under 21 I feel personally offended that they discriminated agenst us. We are paying customers. A word to the wise; if you are looking for a nice place to stay with nice people; DON'T GO HERE!
100547,MDMcLain,08/24/2007,Cozy Rooms; Good Location The hotel is located right near the library; just blocks away from the Pike Street Market; great shopping; and good restaurants. We have stayed in this same area many times for this reason. The Executive Hotel Pacific offered a great rate through their site for a Cozy Queen Room... and it was just that. Small; but very cozy and enough room for the two of us. The staff was very helpful and friendly. Our only complaint was that our room was located right near the elevators; and they are very old and extremely loud. They didn't stop running all night. I would suggest requesting a room away from the elevators; and your stay would be perfect!
100547,drswaim,08/07/2007,Clean; convenient; fair price We had a 2-night stay in mid-July 2007 and found the hotel convenient (right across the street from the public library - a Rem Koolhass gem!). In the free ride zone; this hotel was just fine. We are 2 NJ teachers who prefer to spend our money on what we see and eat than where we sleep; but we do demand a clean and comfortable hotel. This fit the bill. We liked the free internet on the 2 house computers. Lots of nice restaurants in the immediate area. Convenient to Pioneer Square and within walking distance of (or free bus ride to) the main shopping district and the Monorail to the Space Needle. Nothing fancy; but perfectly adequate!
100547,TheSnowMonkee,07/31/2007,Enjoyed Executive Hotel Pacific I stayed in the hotel for 2 nights. The room was clean; small but comfortable; everything worked well; and the staff was all very pleasant. There is a cardio room with an eliptical; bike; and treadmill; that I think is new. I used it and it is small and worked well for my needs. I looked out to the new Seattle Library; which was fantastic. I walked everywhere; but remember that the downtown area is in the free zone' of the Metro; so you can hop on a bus and to to another part of the free zone. And; I had 2 beautifully sunny days in Seattle! A fantastic place!
100547,CCBinx,07/29/2007,Cramped; noisy; and overrated My husband and I just stayed at the hotel in mid-July and had a horrible experience there. Not only was our Superior Queen room incredibly cramped; but the noises from the elevator and other guests' rooms made it nearly impossible to sleep through the night. Also; the hotel promises other amenities such as wireless internet access from the rooms; but it wasn't working while we were there. We felt like we paid too much for this place and it set a sour tone for the beginning of our vacation. After two nights; we cancelled the rest of our stay there and booked at a new hotel.
100547,bestbets,07/06/2007,best rates The hotel was clean and central to shopping; restaurants;etc. there was a restaurant on the main floor but unfortunately it was reserved that night for a wedding. Just across the street was a great restaurant that served these little shrimp fritters called beignets and really good corn bread; so moist. We enjoyed our stay at this hotel but one thing that wasn't good about it was that we had to park our car in the covered parking area and walk in the alley to get back to the hotel lobby. It seemed inconvenient; they did have valet parking but it cost $25.
100547,nyctravelbug,07/03/2007,So comfy and super location! This place is fabulous! The room is a little small but coming from NYC that's no biggie (no pun intended)! The bed linens were really nice with a duvet cover and king size pillows. The shower was fantastic and they even provided a bathrobe. I think the one of the best ammenities was the congierge. They provided a colorful map of the city and gave really good tips based on our interests. They even told us the most efficient route to take to see everything we wanted to see. The only thing we weren't crazy about was the parking garage. It was a little bit of a maze. We didn't have to pay; not sure if that was a fluke or if the hotel validates parking. It was safe and right next door though.
100547,NekoCat,07/02/2007,Nice; but small bathroom We stayed in this hotel for two nights and then returned for one more night before leaving Seattle. We had a king size room and it was actually a very large room; but the bathrooms were very small both times. The sink was so tiny the second time with no room to put any toiletries anywhere. Overall the room was clean and had a nice bed and flat-screen TV. There is also some road noise from the street. The parking was $19 a night with in and out privileges. Good location.
100547,scriveresempre,06/13/2007,The most comfortable bed! My boyfriend and I stayed here last November; just before Thanksgiving. Not the best time to visit; of course; but i used to live there and wanted to show him what it was like (rain; dark; wind) for me the years I was there. As someone who DID live in seattle; i thought this was the perfect location in between downtown and the financial district; to get a perfect taste of the downtown area. From there; we could walk to Pike Place Market or in the other direction to Pioneer Square. Our room faced the gorgeous architecture of the library. Our room was extemely cozy; but we got a good deal on a package so it was worth every penny. If i'd paid a lot for the room; i would be less pleased. Our room had a door (locked of course) connecting it to another room. The people in the other room were quite loud. And we're not fussy people that need silence or anything. But through the door we could hear them talking and what seemed like a dozen babies of different ages crying and babbling. Not very romantic. BUT! We loved the bed! It was so comfortable; we were inspired to take many naps and someday have a bed just like it in our own house. The linens were amazing; as were the pillows. I would definitely go back to this hotel; and plan to; in a more sunny time of year. Nice that there was a Seattle's Best Coffee shop connected to the lobby.
100547,kimberlylfw,06/08/2007,clean but loud The rooms in this hotel are small; but clean. The staff was courteous; but not helpful. I have three complaints.My room was very noisy. I could hear the pipes rattling all night when people ran water or flushed the toilet. And I could hear the people in the next room dragging their hangers across the clothes rods in the closet. These noises made it really hard to sleep and I am not a light sleeper. I think a light sleeper wouldn't get a wink of sleep in this hotel.Although the front desk staff was very nice when I asked her to send a fax; she didn't actually send it. I didn't learn that she never sent the fax until I returned home--three days after I thought my fax had been sent.I asked the front desk to send up a bottle of hair conditioner. The person sent up a PARTIALLY USED bottle of the same conditioning shampoo I already had. That grossed me out.
100547,Jnk100700,05/25/2007,Not designed for business I stayed 2 nights at the Executive while in Seattle on business. The rooms are small but that was to be expected as it is a boutique hotel. I was not prepared for the size of the bathroom; however. I literally had to step into the stall shower to close the door. My room was obviously part of a suite at one time as there was a door to the adjoining room (blocked by a large TV) through which I could hear every word of the conversations my neighbors were having. The hotel offers free wireless which is nice but no desk on which to work. The bed was amazing; however. Very comfortable. Nice pillows. Great down comforter. And the air conditioning worked quite well too. Seattle's Best coffee house in the lobby was a great bonus. Plus you can't beat the location for the price.If these were my only complaints; I would stay here again. After all; you do sacrifice some amenities for price and charm. However; these are minor compared to the quality of the service I received at this hotel. I should have been prepared for poor service since; when I called to confirm a late arrival; they answered the phone with a plain hello instead of announcing the hotel. I arrived at 11:00 pm and neither one of the 2 young men behind the counter moved to hold the door or help me with my bags. The lobby is a few steps up from the elevator and; after checking in; neither of them moved to help me get my bags down the stairs either. They literally stood behind the desk and watched me struggle with them. The housekeeping staff was not much better. The room looked like it had been just neatened; not cleaned. The in room coffee pot was not washed out. The carpet was not vacuumed. Hopefully the owner of this hotel will read this review and shape up his staff.
100547,cloudboyNewZealand,05/10/2007,not bad place this hotel is in a fairly convenient location. The rooms are average but kept clean and tidy. The staff were the best part of the hotel - friendly; enthusiastic and helpfulthe rooms were a bit noisy though - a lot of noise leakage from neighbouring rooms; and the toilet flush is like an airplane's - very noisy and could hear flushing from neighbour's rooms!
100547,MrsCARolph,02/21/2007,Great Location; Very Affordable The bathroom--small but clean.
100547,Concha15,02/10/2007,Rating: B minus how do you put down the toilet lid?
100547,mtllpen,01/08/2007,Great Older Hotel The downtown location is great; especially to QWest field; for a Seahawks game. Staff friendly and helpful. The room ARE small; however very clean and well appointed. Recommend for quick overnights.
100547,CorkPopper,01/06/2007,Perfectly Acceptable My husband I stayed at this hotel 2 days before Christmas in a Superior Queen Room. The room's size was perfect -- chair by the window; large armoir w/TV that had 3 drawers for your stuff; queen bed and nightstand on each side. Bathroom was very small; but adequate. Everything was clean and the bed had great pillows and a wonderful down comforter -- very comfortable! We booked online and; luckily; printed out our confirmation w/room rate. Had to show this to the manager in order to get that room rate. Other than that; we had no complaints. Old hotel -- quite charming -- location is GREAT -- close to everything! Parking is available in garage next door for $19/day.
100547,Andrea1122,12/21/2006,Icky The front desk staff was rude. At first I was checked into a room that smelled like cigarettes and cheap perfume.Next to the room number was a no smoking sign. I called down to the front desk to switch rooms and they told me the hotel didn't do that and I was staying on the smoking floor. So I tried to air out the rancid room but the window would fall down whenever you opened it. SO.... I finally went down to the front desk to tell them the room was unacceptable and they told me to call expedia and try to get a refund. I did and expedia told me to make sure the hotel manager wouldn't foot the bill. At this point the front desk was tired of seeing me and gave me a better room.... 2 hours later. In the morning a false fire alarm went off and I was forced to stand outside for an hour I then asked for a late checkout and they said get out by noon. So needless to say the wost hotel.
100547,puppypuppy,10/28/2006,good deal how do you put down the toilet lid?
100547,LucyPie,08/22/2006,Small but fine Really really really small room but old buildings like this are often small. They have two computers for guest use and Wi-Fi in a nice sitting room/business area. Parking costs about $8 per day in covered garage next door. Good location for shopping and waterfront. Loved Elliotts Waterfront restaurant and The Brooklyn Restaurant. Loved Nordstroms! Had a great time in Seattle.
100547,mrandmrsdredz,08/20/2006,Great location; close to everything We recently stayed at the hotel for a two day getaway and were quite happy with the place. The room was small but clean and had updated decor. We did not have a chance to eat at the restaurant; but it was trendy the menu looked quite good. The hotel has a fantastic location; especially since we were doing the tourist thing; and walked all over the downtown area. It was 10 minutes to Pike Place market; the monorail; and to Pioneer Square (lots of street people). Since it's an old building the room was a little noisy during the night (doors slamming; pipes running; etc.) so if you're a light sleeper bring earplugs. The internet in the lobby was spotty and quite slow; so don't expect to do any work there. Service was very good we liked that Seattle's Best coffee shop was just off the lobby.
100547,mariep53,08/07/2006,So-so The hotel was barely ok- the location was terrific. When you enter the lobby; you either have to go down or up a flight of stairs to get to the elevator - not handicapped friendly; for sure. Also; the room was very small; dingy; with a non-working air conditioner. It usually isn't required in Seattle; but on 2 of the days we were there; we sure could have used it. The bathroom was small; could not accomodate my toiletries. The toilet lid did not stay up by itself - so it was quite an inconvenience for my traveling companion (male) and had to be held up with one hand. It wasn't something that could easily be fixed; because there was a ledge built in over it that was obviously not measured correctly. When the window was open; the bathroom door did not stay closed (painted over too many times); so we had to wedge a washcloth in the door. The bedspread was very old and cheap-looking; like something out of a cheap motel. The carpets were in bad shape; too. My pillow was lumpy - and only one per person. I had to ask for more - got them the next day; after a second request. The help was nice; as were the housekeepers. The location made it tolerable; but without some serious interior renovations; I would not choose this hotel again.
100547,ATripAdvisorMember,07/17/2006,Wonder pet friendly Great hotel for pets and centrally located. Rooms was very clean and comfortable with beautiful new duvet and new air conditoning we could control. Plus the windows open so you can get some fresh air. Staff loved our little poople and we found the price and location just unbeatable. The hotel is historic in nature but everything was recently upgraded and we had just a marvelous stay. The new valet parking is a bonus we have stayed before and this is a great improvement. Recommend the bigger queen or king rooms as they are terrific. Free busienss center made email's so easy and open 24 hours. Hard to beat that.
100547,ATripAdvisorMember,07/11/2006,Worst Ever!! This is the worst hotel I've ever stayed in; in my life! It was disgusting; dark and dirty. The rooms are like closets. The carpet was awful. There were stains on the comforter. There was an electric radiator in the room. I couldn't wait until sunrise to check out of there. I wouldn't recommend anyone staying here if your looking for RR.
100547,weemacs,07/05/2006,Executive Pacific to be avoided and beware the confusion with Pacific Plaza We booked this hotel and were confused when we arrived as it did not seem to be as the website indicated. The name is so similar to the Pacific Plaza and Tripadvisor do not differentiate as the confusing travellers reports indicate. The Executive Pacific Hotel is meant to be a boutique hotel. It is overpriced and shabby. The rooms are tiny and the room service dreadful. There is no bar or dining facilities. There is a coffee shop at ground floor and a japanese restaurant next door. I complained my phone was not working on arrival and 4 days later they fixed it and no apology. I had messages waiting from my arrival date and they had done nothing. . The public space is split level and simple. The experience was unexciting and all in all it was a big dissappointment. There are better places to stay and we walked passed many of them during our stay.
100547,adverb,03/28/2006,ambivalent The location is good and the price is hard to beat for downtown. From the 6th floor the traffic noise is low enough not to unduly disturb your sleep. The bathrooms were very clean. The high speed internet was free.That being said:1) The pillows on the bed were stinky; as if many sweaty heads had lain on them.2) The heads were probably sweaty because the thermostat was broken and all you could get was OFF or REALLY HOT. Fortunately the weather was mild enough that OFF was an acceptable option since no one was willing to do anything about it. Which makes sense since the entire 6th floor seemed to be thusly afflicted (a sampling of 3 rooms).Finally; I'm curious as to how disabled people might access the rooms as I don't think you can get to an elevator w/o dealing with stairs.
100547,Dasani,02/21/2006,Don't go there Executive Pacific Plaza Hotel; Downtown Seattle.I would not recommend this hotel to anybody as the basic hygene conditions were also not met. On checking in and visiting the washroom; the toilet had urine in it. The towel had shaved hair on it.The bath tub did not drain and I was forced to be partially submerged in dirty water while taking a shower.Try and find another place; any other place but not this.
100547,ATripAdvisorMember,01/28/2006,Not a bad little hotel Stayed at the Pacific Plaza hotel for a conference in mid-January 2006. Had a room with 2 double beds; clean and freshly painted. Room is small; but was adequate for our needs. Bathroom is freshly tiled and has a small sink. Hotel staff is very friendly and accomodating. Coffee shop downstairs was handy for a.m. brew. Would recommend this hotel for people who want a centrally located hotel for a decent price.
100547,Tauwhare,11/10/2005,A great experience! We had 2 nights in this hotel in September before taking an Alaskan cruise and the experience couldn't have been better. An older; moderately-priced hotel; but a better standard of accommodation than we were expecting for the price. The room was spacious; with a king bed; and very comfortable. No view; but we didn't pick the hotel for that.A friendly; relaxed atmosphere. Not as formal as other hotels we stayed in on our holiday; but perfect for this hotel. And absolute top marks to the Concierge; Zach. A welcoming and helpful presence at the front of the hotel. Always ready to ask what our plans were as we headed out sightseeing (and to make suggestions of things to see) and to ask how the day had been as we returned; tired and footsore.But he went further than that. We flew from New Zealand to San Francisco; then on to Seattle; and United managed to leave one bag behind in San Fran. We sorted it out at the airport and were assured it would be sent on the next available flight and delivered to the hotel. That was at 2pm. By about 8pm my wife realised that her insulin was in the missing bag. I went down to reception to ask if there was a way of ringing United at the airline's expense. The receptionist was rather vague; but Zach came over to ask what was wrong; then took over. By then United's normal offices were closed and weren't answering their phone at the airport either. But Zach somehow tracked down a United supervisor and stressed the urgency of the matter. He followed this up twice more before his shift ended at 10pm. The bag was finally delivered to our room at 2am; but Zach's efforts went way beyond what we expected. Since returning home we have contacted the hotel manager and expressed our great appreciation of Zach's assistance.Back to the hotel. A handy location - easy walking to downtown; waterfront; Pioneer Square. The return trip; up some of those steep streets can be tiring though. And having a Seattle's Best attached to the hotel is wonderful as well - those hot caramel apple ciders!!! Who needs Starbucks?Seattle's a lovely city and we want to return to spend longer. And our first stop will be this hotel. We would only look elsewhere if they happened to be fully booked.
100547,ATripAdvisorMember,11/06/2005,All and all disappointing! Approximately three weeks ago; my husband; our dog and myself were repeat guests at the Executive Pacific Plaza Hotel for a quick business trip. Just the month prior we had stayed there for 5-days along with my father for my son's graduation and had a great time. The majority of the staff was quite friendly and inviting. The price was very affordable; the rooms were nice and the location was amazing for our needs. The only challenge I encountered was when I reserved the room and asked the very nice reservationists that confirmation be directed via e-mail so I could forward my fathers for his itinerary as he was traveling up from California. I was assured this would occur; it did not. For the most part the experience was great; so I had been talking up this property with is affordability and location. When I needed to return for business; I again selected this property due to the positive experience three weeks prior. Although; this time I booked my reservation on-line through a third party so that I would immediately receive a confirmation as well as itinerary for my travels and that is exactly what occurred. I called the property in advance to confirm arrangements and informed them that we would be bringing our dog again. They confirm acknowledgement. Upon arriving at the property; I mentioned that we were returning after just three weeks of our previous visit; of which was acknowledged. We were assigned our room; which when we entered we were not quite so impressed. The room was located in a wing of the hotel; where at the end of the hallway there were four rooms clustered and there were hand written signs on the room doors around ours stating that they were painting. It was located on the same floor as our previous room; although rather than a king bed there was a queen. The room was very small and cramped with a view of all of the back of the house workings and systems; although we would not be staying long so this was not a big issue. From the time we checked in until I needed to leave for my event at 5:00pm; there was the sound of possibly a paint sprayer; which did not cause too much discomfort. We returned back at the hotel at approximately 11:30pm; very tired from a total of 4-days of travel and early to late events. We slept just fine until promptly at 7:47am we were awaken by the sounds of staff yelling back and forth to each other. This stopped for about 50 minutes until it again began. We decided it was time to pack up and leave anyway; so no big deal (I guess?). My husband took the dog out for a walk and then to put her in the car while I continued to prepare for our departure. He came back to tell me that when he went back to our car; he found that it had been broken into. He contacted the garage attendant and was told that it was a 17 level garage and this happens all the time. This is the only offered parking by the hotel. At this point; weighing out the entire experience in such a limited stay; I was now feeling quite disappointed and decided to share my experience with management. So upon check out I asked the very nice front desk attendant if I could speak with a manager in regards to my experience and she stated that she was the Front Desk Supervisor and did I wish to speak with the General Manager. I told her I was comfortable speaking with her if she was comfortable with that and she then could share with her GM. She said yes. I went on to explain my entire experience; of which she empathized and then I added that it appeared apparent to me that I was penalized by booking through a third party with the room assignment and even when the opportunity was raised to upgrade me; no one chose to and I was quite confident their hotel was not at 100% occupancy. I also stated that they new there would be construction noise and that they could have given me the option of whether I would or would not be bothered by it in advance. She did not argue these facts. She offered to credit the parking charge and said that she would have credited my room night charge; but that I had already paid????? That was just insult to injury at that point. I do have to say that after all was said and done we were treated better by the parking garage management; who graciously offered to vacuum out all of the glass in our car from the window the thief broke at no charge; so that we could let our dog inI have been in the hotel management business for the past 10-years and believe I have an understanding point of view; although all and all; I have never have my patronage so unappreciated.The hotel has so much potential and I understand that it just recently changed ownership/management in July. But they need to remember that they just need to make people feel special and that goes a long way to the guest experience; regardless of the things that are out of their direct control.It has now been three weeks and I have not had any follow-up from the hotel. All and all; my experience was disappointing!
100547,Tomcod,10/25/2005,Best Location - Nice Clean Hotel - Low Price! If you are traveling on a budget and want the best location and the nicest room possible for around a $100; this is the place. It is an older; but well maintained hotel; that is within walking distance of Pike's Place Market (about 1/2 mile one way). It is located across the street from the new Seattle Central Library. You can park your car and not use it again until you are ready to check out. An advantage in a city that has serious traffic and parking problems.The competition in this price range is mostly cheap hotel chains such as Comfort Inn that are mostly located on freeway onramps; where you need to drive to everything.Note: The Pacific Plaza Hotel does not have its own parking lot but does have an agreement with the attached parking garage for a discount price for its customers ($18 per day as of 10/05).
100547,ATripAdvisorMember,09/29/2005,Great Hotel This is one of the best hotels we have ever stayed in.The help were very helpful and honest. GUS was the great restaurant finder for my wife and I. We are both in our 70s and he went out of his way to help us out. Everyone was very helpful. Thanks GUS again. Pat Jim O`Donnell
100547,ATripAdvisorMember,09/20/2005,Good price. Good location. We couldn't find a better price; and we tried Priceline (several months later my friend went to Seattle through Priceline for about $70 and stayed an equally good location at nicer hotel).The hotel is not what I am used to; but I think it was perfectly fine. Nothing bothered me. The entrance is more like a side door on the street (not prominent) and the front desk appears somewhat more informal than I usually find. All in all it was a fine experience. The staff was helpful and very polite. The parking was not bad at all. But in general you certainly don't get the feeling that you are spoiling yourself. The location was definitely very good. Easy to walk to everything; but not much around for the first 5 minutes in any direction - which is not a big deal; but things are not right outside your door (except the library which I hear is very nice - we didn't go).
100547,VictoriaResident,09/17/2005,Great Deal; Cute Rooms; Perfect for a Quick Getaway! This hotel is in a great location and the rooms are very cute. Boutique style hotel with great staff and has a coffee shop on site (Seattles Best I think??). I have sent many friends from Victoria to stay here and they have all loved it. This hotel is my first choice for business or pleasure travel to Seattle as they always offer such a great deal! Keep up the good work!
100547,nddad,08/27/2005,OK for a night or two Relatively cheap by downtown standards; the PP offers little more than a place to sleep -- and without AC; not sleep well when daytime temps soar. There are fans in the rooms; but they can do nothing about the humidity. Numerous air purifyers operating throughout the hallways don't quite get the musty smell out. I've seen bigger bathrooms on cruise ships; but at least you need not worry about falling down -- there's no room to do it.While I'm sure the bellhop would help with bags; the elevator doesn't stop at ground level -- you either carry your luggage down about 20 steps or up 10 steps. (I don't think wheel chairs could be accom- modated -- check with hotel;)You decide if it's worth $100/night more for amenites lacking in this older but adequate facility. Seattle's Best Coffee Shop on site with good coffee and bakery items. Walk to many downtown sites and restaurants or ride the 'free zone' busses in the downtown area. I initially was going to give this 2 stars; but in reviewing the plusses -- location; price and friendly staff -- I elevated my rating.
100547,tdme,08/03/2005,Good News/ Bad News We were in Seattle just one night and opted for location and price over lack of air conditioning -- but our room was quite uncomfortably warm; even with the large screened window and both a ceiling and bureau fan going full speed. Location is prime -- we walked right across the street and had a wonderful tour of the Seattle Library; then walked down the street to the Pike Market and up the street to the Frye Museum. Staff very pleasant. Room was also pretty small for the three of us (adult couple and teenage daughter). Coffee shop in the lobby was good for quick continental breakfast.
100547,ATripAdvisorMember,07/29/2005,Loved it!! This is a great hotel with wonderful service and a sort of Euro- asian feel to it. It is within walking distance to almost everything and has many good restaurants on and nearby the property.We would stay there again; no question.
100547,ATripAdvisorMember,07/14/2005,No A/C and it's hot! While the room was satisfactory and the location is great; if it is warm; there is no A/C; requiring you to sleep with the window open and it is noisy--that is if the window will stay open--we had to prop it open with the trash can. While they don't lie about the A/C on their website; they also don't tell you they don't have it--I should have checked this site first. They do supple a fan but it's just pushing hot air.The bathroom looked fine--updated--but the sink took 15 minutes to drain. When the front desk was called; they indicated they would send someone up but they never did. When I went to use the electrical outlet by the bed; the plug would just fall out of the outlet--apparently their is no electrical connection behind the face plate. Again the location is great but for only $17/ night more; I could have stayed in another hotel only 5 blocks from here on Pioneer Square--it has A/C; in room wireless internet; and a continental breakfast....if I had only known that a newly renovated hotel would not have A/C.
100547,spiaggia,06/21/2005,Non-smoking hotel!! Yes!! :-) It's been 6 months since we stayed in this hotel over the Xmas season but I just wanted to say how much we enjoyed our stay here. Yes; late but still; I'm sure things don't change that much. We were apprehensive about the hotel before arrival from reading about it and the fact that it is a very old hotel in the downtown area. I was nervous that it would be in skid-row. Heehee. It wasn't. It was great that way. What sold us was that it is a completely NON-SMOKING hotel! YES! That did it. When we arrived; the room was small and seemed old but it was very clean. It could use more light. The washroom is very tiny like everyone says. Still; the location is GREAT and the room was very quiet. We faced the library; away from the main street. We enjoyed the easy access to everything so much that we left the car parked in the parking lot for 4 days. Yes; it did cost $18 a day to park. Ouch. The lobby/mezzanine area was actually bright; large and inviting. It was more contemporary and newer with sofa/reading area and free internet computers. Still; we loved our little cubby-hole and would definitely stay there again! It isn't a 4-star hotel but we were open minded enough to enjoy the old world charm. It's CLEAN and feels very safe. Those are the things that are important and oh... the price was good too. About $70ish a night. -Mae
100547,ATripAdvisorMember,06/13/2005,More than adequate. Only real concern was lack of a/c in rooms. Temp was in the 60's the week I was there; so that was not a problem. Each room has a ceiling fan and a small oscillating fan.Two colleagues and myself were in Seattle for business meetings at the W; but we stayed at the Plaza. It is literally 'next door to the W; at 1/3 the price. Rooms are small; older; but very clean. Beds were great. My wife came to town the day the conference ended and we stayed 3 more nights at the Plaza. If my experience for the first three nights had been unsatisfactory; we wouldn't have stayed the rest of the week. If you just want a place to sleep and shower; it can't be beat.
100547,ATripAdvisorMember,06/08/2005,One small step above youth hostel We booked our room after reading a review that said this hotel was European style. Having spent considerable time in Europe; we were very disappointed in the size of the room--very small; the esthetics--dreary; old; depressing; and noisy; and the price; which we felt was really ridiculous for this room. We had just come from Little America in Salt Lake City; which could account for our disappointment. The only positives I can find are the location--great--and the desk staff--very helpful. It seems that the hotel's location gives them the right to offer a very substandard experience. After reading the reviews since we stayed there; it doesn't sound like any changes for the better have been made.
100547,paigeeliz,04/27/2005,Small; but good value I spent four nights at the Pacific Plaza; and while I was not overly impressed with my hotel room; it was perfectly adequate for what I needed. I found the bed to be quite comfortable; even if the three pillows were small and a bit squished. The room contained a queen-sized bed; a large upholstered chair; a medium dresser and a large television set. The bathroom was small but very clean; and fresh towels and soap were provided every day. I was very happy with this hotel for the price that I paid. I enjoyed the coffee shop on the main level; and the visitor lobby (complete with free internet acessible computers) was wonderful. The staff were friendly; as were the majority of the guests. I would definitely stay here again.
100547,ATripAdvisorMember,04/20/2005,well; it was relatively inexpensive The hotels in that part of downtown Seattle do usually run quite a bit more; so if you are on a tight budget; a deep sleeper and don't plan to spend much time in your room; this is an option for you. Yes; the room was small - I've actually been in smaller rooms in San Francisco (at a lower price). It was not grossly dirty; but not really up to the average hotel standard. I suspect the cleaning staff is not given much time. There was no bell staff - the person at the desk only appeared after you approached the counter and seemed to be a bit confused when you ask questions. The mattress was very hard and lumpy; and the pillows were the absolute worst. They did give me a softer pillow when I asked; and they did bring up some regular coffee when I called (the second morning I only had decaf available). But the walls are paper thin; and you can hear every single car that is traveling on 5th street if you are on that side - and everything that your neighbors are watching on TV; and their laughter; loud comments; etc. At least they can hear YOU when you knock on the wall!I wonder how they get around the Handicap Accessable laws - from the lobby (and from the Seattle's Best coffee shop) you can only get to the elevators using a small set of stairs. The staff was friendly; but they only respond to questions; they do not offer solutions. Also; if you drive there; it is a bit confusing as to where you can put your car while you check in - the sign in front says taxi zone only. If you are sensitive to cigarette smoke; walk through the door quickly - the four times I went through that door; there was something burning in the ashtray which is directly adjacent to the door.This was a business trip; and it was very convenient to our Seattle office. My boss stays there when he goes to Seattle and said it was a good hotel; but personally; I am (apparently) a much lighter sleeper and I will not be returning. I would rather stay further away and walk those steep hills than try to function on so little sleep.
100547,ATripAdvisorMember,03/24/2005,Love that Pacific Plaza Hotel We get to enjoy Pacific Plaza Hotel; Seattle; Washginton at least once a year when we go to Seattle in March. (which is not enough). It is a wonderful place to stay. They are very accommodating and courteous. The location of the hotel is wonderful. Great place; great prices; great people!! Once you go; you won't go any place else. Enjoy your stay!!
100547,ATripAdvisorMember,03/04/2005,It was fine. This hotel was fine. The location was great; the price was good and; although my room faced the inside courtyard; I had no complaints. I would stay there again (although I would try to get an outer room next time). Loved Seattle!!!!
100547,123RDrummond,02/08/2005,Bit of a let down My husband and I stayed at this hate for the weekend of 4th - 7th Feb 2005. I booked the hotel some time ago; before some of the negative comments so upon re-checking the website before I set off I was a little apprehensive about what to expect. We arrived late and were greeted by a rather unfriendly bellboy; not the end of the world but certainly a long way of a warm welcome. Our room was fine; we鈥檇 been upgraded to a king and it was fairly comfortable. In the morning however I noticed that the bathroom hadn鈥檛 really been cleaned all that well. I would stay the standard of cleanliness was debatable; not too bad though if you鈥檙e not fussy.Having been out and about all day my husband and I returned ot the room around 4pm; and it was a cold inside as it was outside. I check with reception nd they said that they have to turn the heating off during the day to prevent the system from overheating! What! Heating came back on at 8pm.Another point to note was that the walls are very very thin. Our neighbours were watching Bridgett Jones; we managed to hear every word; given that I鈥檇 seen the film before I wasn鈥檛 so excited about hearing it again at 11pm. On a positive the location was great. The hotel cost $89 a night (booked directly 鈥?no breakfast) although I did notice Expedia had rooms going for $79 a night. We didn鈥檛鈥?spend an awful lot of time in the hotel; I do think you get what you pay for; nothing more nothing less.
100547,kwakka33,01/24/2005,You Get What You Pay For Ok; so this hotel is inexpensive for Seattle city centre; but we think that cleanliness should be included in the price! We switched rooms as the bathroom was definitely cruddy and the bed sheets looked and smelled like they had been slept in and just smoothed over. The front desk gave us another room with no qualms. Rooms are a bit pokey and ours had a view of the parking lot opposite; but for one night before our flight the next day; it sufficed. The hotel is well-located for seeing the sights if you don't mind walking; you can get the monorail to the Space Needle just down the street too. The airport shuttle drop-off is a convenient block away. Last word; the breakfast is fine if you're on the go; coffee and danish from Seattle's Best Coffee downstairs.
100547,ATripAdvisorMember,01/13/2005,Not really worth it My girlfriend and I wanted a nice place to spend New Year's Eve together. We usually stay at the Holiday Inn Express near the Space Needle; but we wanted something nicer. In all honesty; the Holiday Inn Express turned out to be nicer. I was excited to stay at the Pacific Plaza - it looked like a cute little romantic hotel. We got there to discover that parking was around the block (and $18 a day; which would have been fair if the garage was right there) - a long walk to the hotel in cold weather. The room was OLD and TINY. We couldn't both be in the bathroom at the same time. Also; our heat didn't work; and it was freezing. The pillows were the most uncomfortable pillows I've ever slept on (and the following weekend; I stayed at a Motel 6; and the pillows were BETTER there!). Also; we made it clear at time of making the reservation (and I called to confirm a few days before arrival) that we wanted ONE queen (or king) bed. We arrived to find two double beds. I was furious. I tried to switch rooms; but there were no more rooms with one bed. The only pluses were the location (right downtown); and the pet friendly policy. Oh; and they were nice at the front desk; just not very helpful. Next time; we're going back to the Holiday Inn Express!
100547,ATripAdvisorMember,12/21/2004,Good value in downtown Seattle Stayed for a night 18 december 04 and didn't quite live up to my expectations; but still a decent value overall. Very convenient location downtown; close to shopping. Staff were very accommodating and pleasant to deal with. There was a cozy coffee shop across adjacent to the front desk. The hotel was VERY clean considering it was an 80-year-old building; but the rooms were quite small and ambient noise from the other rooms was quite apparent. beds were clean and comfortable; but the pipes in the building made heaps of noise in the middle of the night. Probably not the best choice if you're a light sleeper; but still a good value right downtown.
100547,ATripAdvisorMember,11/12/2004,My most horrible hotel experience to date Who are you people who love this hotel? My trip to Seattle was perfect; except for having to stay at this perfectly horrid place. We had a corner suite which was actually a tiny room with hardly enough room to get around the incredibly hard and lumpy bed. The bathroom was so small that we had to take turns at the sink; as two people will not fit in there at the same time unless one person stands in the tub! It was cold the night we stayed; and the heat didn't work. Housekeeping walked into the room at 8 a.m without waiting for us to answer the door; just knocked once and came right in!As for location; it was probably once a charming hotel. It sits up on the hill right across the street from the public library. It's a good 8 or more blocks down to the waterfront; which isn't so bad going down; but it's quite a trek to walk back up--this is not a small hill; it's very steep; so look forward to getting in some cardio during your stay. And pack comfortable shoes; it's at least two miles to the space needle.Don't get roped into the suite with deluxe breakfast deal; either. The deluxe breakfast consists of a small drip coffee and a muffin at the coffee shop downstairs. All in all; including taxes; we paid almost $200 a night for a cup of coffee and a room that rates no better than a Motel 6.For the price; I've had much; much better accomodations. My best suggestion after seeing the area; stay at the Marriott on the waterfront. It's only a few dollars more; just steps from the Pike St. Market; and sits on the water. The rooms are gorgeous (and HUGE!) and it's central to everything. We also had dinner at a place called The Brooklyn. Highly recommend. Stellar service; and amazing food. I truly enjoyed my trip to Seattle; but next time we'll do one thing very differently. STAY AT A BETTER HOTEL!!!!
100547,ATripAdvisorMember,09/22/2004,Fabulous choice After reading some of these reviews I was quite surprised by how wonderful this hotel really is. It was very clean and neat-- nicely decorated. The staff was friendly and helpful. The room that we had was what I would consider to be an above average size for a big city hotel. I did not find it too hot or too cold. The bathroom may be a problem for some people who are larger because the toliet sits right next to the bathtub. I also enjoyed having Seattle's Best Coffee Shop on the ground floor for breakfast pastries and coffee every morning. The hotel is within a close walk to Pioneer Square; the Piers; Pike Place Market; and Nordstrom; etc. We even walked back from the Space Needle at night and it was not really that bad-- but definitely pack your best walking shoes.
100547,ATripAdvisorMember,09/14/2004,Dismal; dreary; poor service Dank; dreary; un-airconditioned hotel. This hotel is not horrible; just expect a very run-down; often musty and dank due to the humid air and no air conditioning; and very VERY tiny room hotel. Some rooms are better than others. The first room we had was tiny; with a bathroom you couldn't turn around in! We moved to room 410; which was larger and on a corner - so two windows for cross breeze. If you have to stay at this hotel; try for this room or one above or below it.Problems - housekeeping is inattentive. We had to ask three times for extra pillows; and we got back to our room to find the door wide open (at 6pm at night.) Fortunately; our room door is at the end of the hall hidden from view; but this was intolerable. Management did not seem very concerned.A few good things -- a very helpful bellman; and an adorable french bulldog named ruby.As others have said; this hotel reminds one of a tourist class hotel in western europe.
100547,ATripAdvisorMember,08/09/2004,Good Deal I found this hotel through tripadvisor.com and my husband and I stayed there July 17-19th. Overall I would recommend this hotel as a good deal. The hotel staff was very accomidating and pleasant. I was first given a non-smoking room that really smelled like smoke; but they switched my room no problem. Yes; the rooms are very small and the bathroom is a bit cramped; but if you plan to hang out a lot Downtown and not be in your room too much; this hotel is perfect. I'm from TX; so even though there wasn't an AC in the room; I was abel to handel the heat at night; but it might be a bit much for others from cooler climates. If you are on a budget but want to stay downtown; this is a great option.
100547,ATripAdvisorMember,07/29/2004,Hotl but helpful We came for the football game last weekend and Seattle was hot; so therefore so was the hotel. However the lobby was wonderfully cool with new AC installed the day before! The rooms were small but beautifully decorated with new furniture and pictures. What makes this hotel great? The location; price and STAFF!!!Please don't listen to Barry - there is an elevator in the lobby and the hotel is great!
100547,ATripAdvisorMember,07/24/2004,Beware if it is hot!! I agree with most prior reviews--this hotel has a great downtown location and is cheap for Seattle. However--the building is old; there is no air conditioning; the rooms are very small--reminded me of European cities. If the temperature is 70 or over; you will be very uncomfortable here.Much better bargains can be found in outlying areas if you rent a car--but if you need to be downtown and it is cool this is a cheap good deal.
100547,ATripAdvisorMember,07/24/2004,What a miserable excuse for a hotel! I cannot believe that I actually spent hard earned money to spend a miserable; hot (no air conditioning); noisy (traffic noise kept me up for hours even though I was dead tired) night in a closet (the bed barely fit) of a room. The elevator barely worked (and it doesn't even go to the lobby -- you have to walk up a flight of stairs to get to the elevator!!!); the hallways were hot and smelly; the furniture was archaic; and the bathroom was probably nice enough in 1950; but in 2004 it's a snake pit. Stay away. Stay far; far away. You are welcome to contact me if I haven't made myself perfectly clear! The name's Barry and the e-mail address is blb417@hotmail.com if you want more info.
100547,DarrylGT,05/27/2004,The staff; the hotel and hotel .. it was an excellent experience We stayed here (May 21 22; 2004) which was initally based upon the reviews found on tripadivsors. And let me tell you; it is worth every penny. Below are a couple things I would like to share with all internet readers.#1/ Facility LocationThis hotel can be found right downtown (walking distance to Mono rail; Pike Place Market Pioneer Square - all three can be reached even on a slow walk in less than 15 minutes). Now on previous postings some parties had mentioned parking. As far as I am concerned there is no better place than the secure public parkade next door. Yes you'll need to pay $16/ day but it is discounted and there are in and out privileges. There is no better deal downtown. Plus we shouldn't forget when traveling to other large cities; parking generally runs around $20+/ day - so as you can see it's very inexpensive. As for food / beer - 10 minutes away is a really great place McCormick鈥檚 where you can enjoy a great happy hour 7 days a week. Appetizers are only $1.95/ dish and there's lots of beer to chose from. However if you fancy a more classy place a nice sit down restaurant; then you need to still try this place2#/ The engagementOkay now for the main event. Last weekend was a very special moment for myself and now fianc茅 (Andrea). Days prior to arriving in Seattle I had spoke to Daniel Spurgeon - general manager about assisting me setting up our room for a huge surprise that Saturday night. You see it was that night I was going to ask Andrea to marry me. It was unbelievable; Daniel; Michael - the front desk supervisor and his staff were all over it. Talk about service ...Daniel went as far as sourcing out everything from the wine; to the Tulips (which as a rule are out of season now); to placing rose pedals down on whites sheets from the door; to the bed; to up on to the bed. Oh yeak lets not forget; they even threw in a free up grade. To me this is CUSTOMER SERVICE at its finest ..And we thank you all for your effort support in making this a very memorable weekend.Darryl Andrea
100547,ATripAdvisorMember,04/30/2004,A nice; affordable place to stay in downtown Seattle Stayed here last week (April 23-25; 2004) based on reviews we read on Trip Advisor. For the most part; we agree on the posted reviews. The hotel is located centrally downtown right beside the Fairmont and near the W hotels. Parking is right next door at the Fairmont at $16/night (US) in conjunction with this hotel. (Note that parking in downtown Seattle is challenging to find at the best of times. But; street parking is free from 6pm to morning; and completely free Sunday.)The hotel itself was nicely decorated. Certainly not cheap looking. It is an older property; so the walls are thin (you hear the plumbing street noise) and the radiator generates a lot of heat. But; for a short stay; it's definitely worth it. Just turn on the overhead ceiling fan.The bathrooms are small as indicated in previous reviews. If you're tall; you may have to sit sideways on the throne to accommodate your knees. The sink was the size of a small mixing bowl and water splashes everywhere. Still; it's very clean and housekeeping tends to the property very well.A nice touch was a bowl of apples for the guests. There is also a water cooler. The staff are nice enough; but remember this isn't a 5-star hotel. For example; ask for nearby restaurants and they'll likely point to a restaurant you can see from the front of the hotel. We didn't get much advice on saving on the parking. We walked around and read the meters ourselves; then adapted our driving pattern accordingly. We also asked store merchants where to eat and what to see.Still; it's a safe; clean and in downtown Seattle. If you're looking to save a few bucks on the parking (it can equal the cost of a car rental if you stay 2 nights in the Fairmont lot); stay in Bellevue (the Hyatt is nice) or Lower Queen Ann (see the Mediterranean Inn).Enjoy!
100547,millercgr,04/09/2004,good deal in the heart of downtown Seattle The Pacific Plaza is a good deal in the heart of downtown Seattle. The rooms are small but nicely decorated and extremely clean. It is comparable to many other landmark hotels with small rooms -- charming and pleasant. Seattle is a fantastic city with not many inexpensive lodging choices. So this makes the Pacific Plaza quite a glorious find. The service was incredibly friendly and knowledgeable. I had a great stay at this hotel.
100547,Kate17,03/14/2004,Great deal; great location. I was traveling alone when I stayed here and it was perfect. Yes; it's small (very much like European hotels); but when you're only sleeping there; who cares? It's charming and unique. Best of all; it's clean. It's within walking distance of everything and the staff is super helpful. While this isn't someplace you'd want to cram a family into; it's a definite good deal for one or two travelers.
100547,glbtrttr,03/06/2004,OK; can see why Euros don't mind it Fourth or fifth time to Seattle on business; hadn't stayed here before; decided to try it. My title is not meant to be disparaging; it's just that having traveled Europe a decent amount; it's what you'd expect from a mid-level hotel ... older; smaller rooms and bathrooms (the sink was literally the size of a large mixing bowl); radiators and pipe noise as another reviewer mentioned. Good location for tourists; though; and for those looking for a clean place for a decent price; this would be it. Staff was a little discombobulated but I attribute that to the fact that the lobby is undergoing renovation so they have a temporary setup for the front desk right now. Not sure when lobby completion is expected.
100547,ATripAdvisorMember,02/26/2004,Very comfortable; excellent location; excellent Price Only stayed for 2 nights in Feb but found the hotel to be extremely comfortable. Room is not a bad size for this style of hotel; recently renovated; and the staff where helpful and nice. For the price this hotel is a bargain and it's location to the centre of the city is brilliant (it's next to the W and one black from the Fairmont Olympic hotel which are 3-4X more expensive). The Seattle's Best coffee shop downstairs is excellent for a pastry and coffee style breakfast. The room is cleaned daily and the bathroom has a shower/bath combination. The bathroom is small but it's perfectly adequate and very clean. It is only 5 minutes walk from the city centre shops; about 10 minutes walk to Pike Place and 10-15 minutes in the other direction down to Pioneer Square. The Airport bus does not stop here; but it does stop at two nearby hotels including the Crowne Plaza 2 blocks away. There's another airport bus stop 1/2 a block away but I can't remember what the hotel name is (I think it might be the back entrance of the Olympic). Otherwise it's about $30 using a cab to the airport. There's coffee making facilities with Seattle's Best brand coffee. The library construction next door is almost complete so the construction noise will be gone soon; not that it bothered me with the window closed. They are using a temporary foyer in the side entrance at the moment; but there are signs saying the new foyer will be finished in a month. The Shuckers restaurant 1 block away in the side of the Olympic hotel on 4th is excellent but expensive. Lots of seafood places down on 1st Ave and cheaper ones on the waterfront. The Fire and Ice bar on 1st Ave do an incredible duck dish. If you've got the time take a trip over the Bainbridge Island and I also found the Underground tour at Pioneer Square to be rather entertaining. If you want a more unique place to stay in Seattle and you have the money; a waterside room at the Edgewater is very cool (3rd floor seems the best); especially when the company pays because it was out of my travel budget.
100547,kbikeSeattle,12/24/2003,Excellent service and comfortable rooms I often stay at the Pacific Plaza Hotel in Seattle when I'm there on business and always find the staff and management very helpful; courteous; and willing to go out of their way to make my stay and my trip the best it can be. I began staying there in 1999 and have enjoyed seeing the owners of the hotel upgrade and maintain this historic landmark in a classic European style. The guest rooms are all newly renovated and while they are not large they are very sheik and comfortable. The hallways were most recently remodeled and they even added meeting rooms. The lobby now has an entrance through Seattle's Best Coffee on 4th street; and on Spring Street; and I understand the whole lobby will be remodeled soon. Parking is next door in the Fairmont garage and is only about $16 if you put it on your room; which allows for in and out privilege - very handy if you are making sales calls in the Seattle area. Across the street is Seattle's new library; quite an impressive site! I've always called direct to the hotel for what I feel is the best deal including breakfast vouchers for Seattle's Best. On my last visit I learned that they had just converted the entire hotel into Seattle's first totally non-smoking hotel! What a great move!
100547,geresca,11/22/2003,Great place!!! We were there last week and we loved the location (4th Spring); right in downtown and near great restaurants and shops. The front desk staff very freindly and very profesional; specially Shayne!!! she is extremly helpful and polite; that hotel has a great employee. She helped me with reservations for restaurants. She maid us feel so special. The room was clean and nice. I work at a hotel in Boston and believe me the service and the hotel in general was excellent. Next time I am in Seattle I will definately stay at this hotel again. Gerardo Escalante and David Morris
100547,ATripAdvisorMember,10/20/2003,Cheap; clean; old fahsioned place I have been to Seattle twice now and both times have stayed at this hotel. Here's the deal people expecting Seattle glamour; it's a 1920s building that has been updated into a hotel. That means small rooms; small bathrooms. Yes; the pipes make noise when you use the radiator; but the heat is faster and warmer. The walls are thin; because it's an old building. But for the location (if you are younger or just near fit; you can walk to Pike Place; the Museum and all the good eye candy places. Hop on the free bus line (which is 1-2 blocks away so no noise from that.) then take the monorail to the city center. There is a Seattle's Best Coffe built into the bottom of the hotel and lots of place to eat right nearby. I often read reviews here and mostly they are accurate.. I just can never figure out who goes to all these places and STAYS IN THEIR HOTEL??!!! Not I. If you are looking to coop yourself up in massive hotels; this isn't for you. If you are looking for somewhere clean; bug-free; close to attractions and yet safe-- give it a try.
100547,ATripAdvisorMember,09/22/2003,Could have been better! My name is Brandy Braun. My boyfriend Pablo and I stayed at the Pacific Plaza Hotel on July 27; 2003 in room #215. It was a hot day; and the window wouldn't stay propped up; so I called the front desk to see if there was a trick to it; and they said they would send maintenance to come fix it. A few minutes later; the front desk called and said that maintenance was'nt working that day and asked if we would like another room. As I was talking to her I noticed the ceiling fan; so I said no; that we would be fine staying in that room. After I got off of the phone with her; I tried to turn on the fan; and it did'nt work. I still was'nt upset; because we were leaving the hotel for the rest of the day and I propped the window up with the garbage can so that it would be cool when we got back. When we did get back; I went to the vending machine to buy some water; which was out; so I asked the guy at the front desk where we could get some water; and he said that since the vending machine was out; and the restaurant was closed; that he could'nt do anything for us. I find it hard to believe that there was no drinking water available anywhere in that hotel; and I also find it hard to believe the poor quality of customer service. To top it all off; we were awakened to housekeeping knocking on our door well before check out time. The hotel was decent but the service was'nt worth the money. I would not be submitting this complaint if the guy at the front desk just found us some drinking water. Please e-mail me if you have any questions or comments. Thank you.
100547,ATripAdvisorMember,08/09/2003,Could be better Just got back from a week in Seattle and loved almost every minute of it. The Pacific Plaza; while a good buy; could use some improvement. We were on the top (8th floor) and all the heat in the builidng seemed to rise into our room. Also; while the room was non-smoking; the internal ventilation system seemed to draw in smoke from other rooms. The staff was very courteous and helpful; and the location is very good.
100547,ATripAdvisorMember,07/24/2003,The Best deal in Seattle I just stayed in the hotel for the Manchester United Celtic Football match. The staff were wonderful; the room clean; well decorated and very European. The staff were brilliant and made me feel very much at home. The review that said this hotel was on a hill must have realized Seattle is built on 7 hills so from any hotel there is a up or downhill walk - but it is also in the free bus zone and the London Double decker Tour stops right outside. For those of us from the UK and Europe I highly recommend this home away from home! Thank you staff for making my stay so enjoyable!
100547,ATripAdvisorMember,07/14/2003,For this we paid $143 CDN a night!?:o( showReview(1135982; 'full');
100547,saschup,05/19/2003,Clean; small; convenient showReview(1022496; 'full');
100547,ATripAdvisorMember,04/21/2003,Great place! showReview(971121; 'full');
100547,ATripAdvisorMember,04/19/2003,Allows pets! showReview(965933; 'full');
100547,ATripAdvisorMember,04/09/2003,Decent. showReview(932006; 'full');
100547,ATripAdvisorMember,12/18/2002,Great Price for the Location showReview(825893; 'full');
100547,ATripAdvisorMember,12/15/2002,This place is funky and friendly showReview(824107; 'full');
100547,lass,12/04/2002,small showReview(819876; 'full');
100547,ATripAdvisorMember,11/20/2002,Avoid this Hotel showReview(792874; 'full');
100547,lass,07/29/2002,A cheap hotel at a cheap price showReview(644311; 'full');
100547,lass,11/27/2008,銇婃墜銇斻倣渚℃牸 showReview(22855951; 'full');
100547,sweetie06,09/19/2008,鏃ユ湰瑾炪亴閫氥仒銈?#x201d; showReview(20193637; 'full');
100547,lass,08/24/2008,Propre confortable assez bien plac茅 showReview(19644054; 'full');
100547,lass,07/12/2008,ist ok showReview(18536792; 'full');
100547,lass,06/02/2008,Questionable return showReview(17427487; 'full');
100547,lass,05/30/2008,D茅莽u showReview(16598650; 'full');
100547,lass,05/26/2008,bon rapport qualit茅 prix showReview(16598625; 'full');
100547,lass,12/20/2007,娌诲畨銇亜銇勮 showReview(19167202; 'full');
100547,lass,10/14/2007,绔嬪湴鏉′欢銇屾渶楂樸仹銇椼仧 showReview(19165437; 'full');
100547,lass,05/07/2007,銈炽偣銉堛儜銉曘偐銉笺優銉炽偣銇勩亜銇с仚锛?#x201d; showReview(19161030; 'full');
100547,lass,05/14/2006,銈ㄣ偗銈笺偗銉嗐偅銉?銉戙偡銉曘偅銉冦偗 銉椼儵銈?#x201d; showReview(19157653; 'full');
100547,lass,08/10/2005,锞婏緹锝硷緦锝蒋锝搞€€锞岋緹锞楋交锞?#x201d; showReview(19154821; 'full');
100547,lass,02/07/2004,銉炪儶銉娿兗銈恒伄瑭﹀悎銈掕... showReview(19924911; 'full');
100554,OCLori,01/06/2009,Great location and service We stayed 4 nights at the Renaissance as we wanted a hotel within a short walk of Downtown Seattle and most of the tourist attractions seeing as we didn't plan to rent a car.We got an excellent deal through Expedia; which really reduced the cost of the hotel.I can't fault the hotel at all. The public areas were nicely decorated; the bar on the top floor had an excellent view and a good happy hour; the fitness suite had top-notch equipment and was usually deserted; and our room was a good size and very nicely decorated.Staff were all extremely helpful too.
100554,FritzSFO,12/10/2008,Great hotel; beware of 27th floor I lived in Seattle for many years and recently relocated away from this great city. I took a trip back to catch up with friends and see some local theater. I was able to secure a great rate at the Madison and had heard good things about the hotel from friends who had stayed in the past. The hotel is currently undergoing the massive renovation to the rooms. If you stay here be sure to request a renovated room. The hotel sits right on the freeway; so rooms on the East side of the building can be a little noisy especially down lower. I was thrilled to get a room on the 27th floor looking to the south UNTIL the earthquake started - or what I first thought was an earthquake. It turns out that the hotel health club is on the 28th floor and when someone decides to run on a treadmill it literally shakes the rooms below. This wouldn't be so bad; but they open the health club at 5AM and apparently there are some health fanatics out there that think a run at 5AM is a good idea. For those of us who prefer to sleep in on weekends this makes for a very unwelcome wake-up call. I don't know what the hotel management is thinking; putting the health club above guest rooms when the building clearly isn't insulated well enough to prevent this unpleasant intrusion AND opening the health club at 5AM. Granted this only creates an issue for a small percentage of rooms; but it's unpleasant if you end up in one of these rooms.Otherwise I liked the hotel very much. James at the concierge desk was extremely helpful helping even this jaded ex-Seattlite find new restaurants; fun places to explore as a tourist and shopping deals. He truly has his finger on the pulse of Seattle!
100554,TuttoBene,12/09/2008,Great Business and Pleasure This is my second stay in as many weeks. The first week; I was placed in a corner suite on the club floor. This review lost one star because the layout of the room was too closed in and not very comfortable to be in. The room had a small living area with a desk; large LCD TV; and a couch. The bedroom had a great view of the city; but small; and the bathroom was newly renovated. The layout of the room made you feel crammed.My second stay was in a normal king room on the club floor. This room was excellent! It was newly renovated; nice furniture; great linens; awesome view and plenty of room to roam around. This hotel is great for Marriott Reward Members. The club floor had breakfast; snacks during the day; a light evening dinner and desserts.The lounge on the 28th floor has an amazing view of the city along with a great happy hour!
100554,glebo,12/09/2008,what a view - great staff - great hotel view from the room
100554,Abazaba,10/29/2008,Great place for Marriott Rewards members sleeping area
100554,JorgeSara,10/18/2008,Happy with Hotel My family (husband; toddler and myself) stayed here for a week while we were house hunting in Seattle. The room was located on the 23rd floor; view of the Space Needle (not facing I-5 or the water). We felt we were lucky to be in an already renovated room. My sister and her family spent one night on the 18th floor in a half-way renovated room. The bathroom still needed updating so it was very very old. So make sure you ask for a renovated room. I-5 was still a little noisy but we could sleep through it. Heating/cooling system was loud; so we kept it off during the night.Hotel staff was very helpful and pleasant; no matter what the hour. Hotel food was good.The hotel is located a bit away from Westlake; Pike's Place; waterfront. But we got use to walking up and down the hills; wasn't that bad for us. And yes; there's a Starbucks on every corner. A nice local market was located up the steet two blocks; quick walk. They have a Bank of America ATM inside.Overall; we were pretty happy with the hotel.
100554,angelesq,10/17/2008,If you鈥檙e in Seattle to view the city; it鈥檚 a great hotel Didnt think to take more pixs of hotel....i will from now on.....
100554,wucie,10/07/2008,Good place to stay We stayed two nights here at the end of August 2008. First impressions weren't great (the building itself looks a little long in the tooth; it's beside the main highway and the lobby is dated); but the room was large and clean; as was the bathroom. The hotel's location wasn't bad either; within easy walking distance of most downtown attractions; though the steep hill on its doorstep is tough to negotiate after an evening meal! Speaking of food; the breakfast--especially the pancakes--was good. The staff were very friendly and helpful and even offered to store our bag for three weeks while we were in Alaska.
100554,kelbelle37,09/20/2008,Worst Marriott (other than Kansas City Res. Inn) I've stayed in The hotel lobby is nice; but the rooms are small and dirty. I'm an Elite Member and booked a room using my rewards. We were put on the 14th floor with a view of a construction project across the street. The bathroom really needed tile work and a good cleanser. Bathroom products were not high end unless you think Suave is pricey. Some staff were completely clueless. My husband and I checked in around 4:00 and departed for dinner around 5:30. We returned around 7:30 and found a strange note and antique looking computer speakers on our bar (no there are no liqueurs or fridge). I read the note (not realizing the speakers were what they were) and thought someone from the staff brought us a sound machine to help us sleep (since the Courtyard where I stay often for business travel provides a sleep mask; sound machine; chocolates; and teddy bear all at no cost!); but I soon realized it was a note meant for someone else. I called the front desk to let them know the mistake and I had to explain a dozen different ways for the girl to understand what I was saying; although I highly doubt she had a clue after all since she sent two security guards to our room and they took the note and speakers from my husband as if they were going to detonate! Overall the place was a dump with unprofessional (and unintelligent) staff. If I would have paid for the room or I would have needed to stay longer than one night; I would have complained and found other accomodations.
100554,all8,09/08/2008,Not cheap...but nice Stayed here for two nights this past weekend as we were in town for the Yankess/Mariners series. First off; the location is great if you`re going to any games at Safeco or QWest Field. We walked to the ballpark every day and it`s maybe a 15 minute walk. Be warned; it`s uphill on the way back; but that`s why they have cabs. We actually walked down to the piers after the games and had dinner and drinks; so we were definitely cabbing it back to the hotel; cab ride ran about $10 with tip. The hotel was probably built in the `70s but it was still nice. Got a room with two double beds that were really comfortable; I slept great! The room had a nice flatscreen tv on a swivel stand. Bathroom was clean; they had complimentary high end toiletries. Shower could`ve had better water pressure; but no big deal. We were on the 22nd floor and I requested a room facing the water; quiet as a churchmouse all night; never heard any street traffic. And WOW; what a view....Elliott Bay; the two ballparks; high rises all around us! My sister and her family got a corner room for $20 more a night ($249) and they had same view as us plus views of the Space Needle and the Seattle Center. $229 a night is a little expensive but hey; you are in downtown Seattle. You are within walking distance or a short cab away from a lot of great things. Parking is $26 per day but if you`re a Marriott Rewards member; they`ll waive it; which I thought was great. When the Yankees come to town in `09 I`ll definitely be staying here again.
100554,Emmeworld,09/07/2008,ok for what we paid it was okay since we got this from priceline. walls are thin since the neighbors next to us complained about the noise our kids were making (and they weren't making that much noise - we have never gotten complaints before). we did go the weekend of bumpershoot so probably not people with kids. a lot of construction going on at the hotel and a new building will be going up nearby soon. view from the pool is awesome. rooms are clean and new. no free internet but easy to pick up other networks. staff was a little stuffy. we asked a few questions about parking and then checked out. the person we asked about parking made a point to make sure the person checking us out had us charged for parking. oh - parking is $30 per night and is about the only option if you have a car. car is not necessary but helpful since most sites are several block walk; but hotel is 2 blocks from the bus lines that are in the free zone.
100554,msmegmog,08/29/2008,Not bad. Location could be better Corner room overlooking freeway
100554,Mikalarose,08/28/2008,Love the location and customer service I've stayed at the Renaissance for business at least thirty times over the past two years and have had overwhelmingly good experiences. The location is within easy walking distance of downtown Seattle; including Pike's Place Market; the shopping district around Nordstrom's and tons of restaurants.The staff members are friendly and begin to recognize me quickly. The rooms are clean and the beds are really comfortable.The hotel is generally pretty quiet but I recommend asking for a room facing away from the highway because it can be a bit noisy on the lower levels.My only complaint is around parking. The streets around the hotel are all one way and the hotel parking garage is underground with a really narrow winding drive where you drive in the left hand lane. It can be a bit frustrating to get to the parking ramp and then a little harrowing driving up or down it as drivers from the opposite direction tend to drift into your lane while turning corners.
100554,chemicalphil,08/27/2008,Pleasantly Surprised I was on the west coast for business and had my wife fly out to Seattle for the weekend. At the last moment I decided that to stay out by Sea-tac where my company travel person had booked me would be crazy if we wanted to do touristy stuff so I went on Priceline; bid really low and had it accepted by this property.After I read the reviews here; I was worried that I was going to be in a bit of a dump but was very pleasantly surprised. I called and asked for a king room on the opposite side from the highway. The staff were very helpful; honored my request and allowed us to check in before noon at no extra cost.The room was one of the nicest I have stayed in for a long time. It was decorated in what I now call thew Zen style with lots of wood and a huge flat TV which we never did turn on. Towels were large and high quality and the bed and pillows were very comfortable.This is not the place to stay if you don't like walking. We do so it was not a problem for us. You can walk straight down Madison to the ferry but it is a steep climb back up. To go to other sites; cut across on 5th Avenue. The gradient is gradual all the way to Seattle Center. Just go down any of the cross streets to get to your destination.I would recommend this hotel.
100554,dandave,08/07/2008,Clean average but not central Clean average hotel getting a little dated.It is unfortunately not central for city tourists being quite distant from shops restaurants and the sea front attractions.Functional and no complaints about staff or service.
100554,eadgawetrgeg,08/05/2008,Good for priceline; but I wouldn't book it on it's own. I booked this hotel through Priceline and was worried when I saw all of the reviews here. I wouldn't spend $250 a night here but for a Priceline hotel this is pretty good. We had one of the newly renovated rooms and we asked to face away from the freeway. It was fine.The Good:-- the staff were very friendly-- the room was fine; big enough for the two of us; newer furniture and flat screen TV-- it's within walking distance of everywhere you'd want to go in downtown SeattleThe Bad:-- it's pricey if you don't use Priceline-- the door to the bathroom didn't close quite right but we didn't mind and we didn't report it until we left
100554,Happy06Iowa,07/31/2008,Not an ideal location for exploring Seattle The room was nice but the location wasn't the best. It was right next to the freeway so you had the constant noise of traffic since our room was on that side of the building. Next time we are in Seattle we will book something a little closer to all of the sights. It was quite a walk to go to the Space Needle and Pike Place Market (which was down a very steep hill). Our room was very clean and comfortable. Parking is pretty expensive so be prepared for that. Not a lot of restaruants are within walking distance of the hotel which is bad if you do not have a car.
100554,plechadores,07/31/2008,Newly Renovated - Still looks very outdated and dirty.
100554,Nett0,07/21/2008,Wouldn't go back I had a very disappointing experience at this hotel. The room faced the highway and if I looked out the window I could view either traffic jams or a construction project. Traffic noise could only be drowned out if you kept the room fan on. What was more disappointing; however; was the quality of the room and services. The furniture was shoddy and worn. On my second day there the hotel had run out of caffeinated coffee packets with which to make coffee in the room. Running out of coffee in Seattle??? While coffee was brought up to my room on the successive three days I was there; I had to ask for it each time. On my last evening; I specifically asked for coffee to be brought to the room and did not want a wake up call. Well--I got the wake up call before 6am (!) and no coffee. I certainly won't go back.
100554,wanderlust55416,07/13/2008,Loved it!! The staff is great. The updated rooms are superb. The bathrooms have heated mirrors which is very helpful. WiFi is only free in the lobby. In room is $12 a day. Everything is within walking distance Pike St. - Pioneer Sq. - Westlake Center; just don't go directly straight up because it's a hike. It's best to walk up to 6th and then over from Pike St. If you have a rental car it's ridiculously easy to get there; here it is take I-5 north. When you this your getting close to downtown start moving to the right lane and take the Madison exit (it's kinda long). At the stoplight look to your left and that's the Renaissance. Will definitly stay here again.
100554,qsmom,07/10/2008,Ok We stayed at this Hotel the 1st of June. There was a group of us so we were all over this Hotel. It seems that some of the rooms on the upper floors have been remolded with new furniture; flat screen; etc. Our room on the 9th floor had not been. Lots of noise! We were facing the Highway and it was very noisy. However other people in our party stayed on the upper floors facing the back of the Hotel and didn't have problems with the noise. The room was nice enough. Not great but not bad. I did have one really disgusting problem. I drank out of one of there glasses in the room that are furnished. I had lipstick on and when I left the room later on that morning the maid came and washed the glasses in the room and let me say not with soap! My lipstick was still on the glass! I had seen stuff like this on 60 mininutes and never thought about it again; until now! So from then on I drank only out of there disposable cups. Everyone that worked here especially the Concierge were really nice and helpful. When you arrive they will give you a map of the city. The yellow part of the map show's where the bus rides are free in a large area of downtown. I felt pretty safe during the day. I walked all over downtown and took the bus several time's. (People are really great if you have bus questions). At night we didn't walk around at all! And were told not to be several of the local people. All in all its an ok hotel. Probably wouldn't stay there again.
100554,drjeff,07/09/2008,Nice views We stayed here on a recent vist to Seattle because they took our Marriott Any Time certificate which I received for credit card miles. It came with free breakfast for 2 which the waiter extended into a full breakfast for 3. I think what makes this hotel stand out is the staff. They were all very friendly and accommodating and this made our stay. The room we had was large and well ventilated away from I-5. The roof level pool had great vistas of Seattle. The palce was very clean. The only drawbacks were the off center location and the colorless lobby. For us it was a good deal. For full price try for a more close in location. However it should be noted the hotel sits right on the free dwtown bus loop so that makes getting anywhere downtown easy
100554,mdterp,07/08/2008,Upgrade Already Outdated When we arrived we were given a junior suite because of our Marriott Silver Status. The upgraded room was a joke. Switches were broken; the linens were old; the bed sagged; the LCD TV was sitting on the radiator so you could not see it while in bed. In addition it was nearly impossible to move around the king size bed because there was no walking room. We had a room away from the highway but the road noise was still very bad. My wife didnot sleep a wink all night. In the morning we canceled the last 2 days of our reservation and moved to the TownePlace Suites near the airport. It was half the price and a much better than the Renaissance. This was the worst Marriott I have every stayed at. STAY AWAY
100554,Randy817,06/20/2008,Just okay I read most of the reviews and I agree with some of them and others not. Yes; the televisions are old and there are no microwaves or fridges in the room. But in my opinion staying in this hotel all depends on where your room is located. I was unfortunately on the side facing Interstate 5 and I was on the 5th floor. The noise was definitely troublesome to say the least. It wasn't bad getting to sleep if you like white noise in the background; but if you happen to wake up in the middle of the night it was difficult to go back to sleep. It's amazing that the traffic on the I-5 was constant all night long... I mean at 3:00 am there was a lot of traffic coming and going.Overall; the staff was nice and there were some nice features in the hotel. I walked to a ballgame at Safeco Field and it was about a 20 minute walk. The hotel was within walking distance to most of the attractions. The library is one block away and you can use their internet and computers if you need to check your e-mail. You just tell the library staff you are visiting from out of town and they give you one free hour of internet and computer use. I didn't have car with me so I have nothing to add about the parking. I took the Gray Line bus from the airport and it drops you off right in front of the hotel. This was a business trip for me so I didn't have to pay for the hotel out of my pocket. If I had paid for the hotel I would not have been a little more upset about the noise.
100554,napal,06/09/2008,A wonderful surprise After reading the reviews I was very nervous that the hotel would be an old noisey uncomfortable place. When we arrived we were wonderfully surprised! The hotel had an elegant feel; with a nice lobby. We requested 2 rms with 2dbl beds each away from expressway. When we arrived they only had one room w/ 2dbl beds and a corner room near expressway. The corner room was great! It was like a mini suite with separate sitting room and sleeping area. There was some noise from street but nothing like I was expecting; just a little background noise. The 2nd room was smaller in comparison but very comfortable with nice ammenities. Pool on 28th floor with hot tub was small but had a great view especially at night. Staff were all very accomodating and nice.Location was okay; walking distance to most but hills were very steep so more strenuous of a walk for distance.Would definitley stay again and would reccomend it.
100554,1AvidTraveler,06/08/2008,No complaints! From the moment we checked in; our stay at the Renaissance Seattle was great. Every staff member we encountered was friendly and helpful. Although a bit small; the room was spotless and very comfortable. The food prices--including room service--were extremely affordable; and all the food we had was amazing. The fitness center was also nice; and the location was great for what we wanted to do--walking distance to Pike Place Market; the monorail to the Space Needle; Pioneer Square; and Safeco Field (although I wouldn't recommend the walk back from Pioneer Square or Safeco Field simply because it is mostly up very steep hills). I would certainly recommend this hotel to pretty much anyone looking for a great stay in Seattle!
100554,Joysephus,06/06/2008,See it for yourself... I'm the first to admit that upon reading the reviews on TripAdvisor about the Renaissance Seattle I was really tempted to change my reservation - but given that I had an excellent rate (friend got me a discount) and the other hotels in the area were at least twice as much; I held my breath; said a prayer and hoped for the best.You really should see it for yourself and the only thing I regret about my stay is that I didn't take any pictures of the place to post here.The room renovations are up to date; trendy and stylish. I often travel for business and I don't usually sleep well in a hotel the first night but had no problems here. Television is now flat-screen - no fridge in the room but with turndown service nightly we got a fresh bucket of ice. Admittedly; the room size is a bit smaller than most; but they were still comfortable and roomy enough to hang out in for a couple of hours during the day. Someone in an earlier review mentioned not having a fan for the bathroom and there isn't a seperate fan (which I was worried about) but the four days I was there I never found it to be a problem. Infact; this bathroom often cleared out faster than some others in hotels that do have separate fans. Unlike some other Marriott properties; this one does have wireless in the rooms. If you have two laptops with wireless you either need to pay twice for the internet access OR someone will need to write down the access code and you'll have to take turns. I called the front desk on this and tried to get them to understand when you've got two people traveling; and two people with two seperate laptops that need to use their own laptop for business purposes paying twice for the service seems stupid; but I didn't win that battle.And the hotel staff was incredibly friendly and helpful. They've got a great crew there and I would not hesitate to stay there again. Had dinner one night in the lounge on the top floor - relaxing; priced about what I would expect for a hotel restaurant/lounge; and incredible biews.The one downside is that it is a bit further away from the rest of the toursity area of Seattle; but it's not like it's an unreasonable walk either. Another individual suggested taking 6th when walking if you want it to be a little less hilly and that's a great suggestion too. There is a city bus that within certain areas is free and for a nominal amount will take you other places as well. Most things are within walking distance though. In the few days we were there we walked to the monorail that took us to Seattle Center; walked to Pike's Market; the ferry pier; to Pioneer Square; and to Safeco Field without any problem or troubles. I've stayed at a number of Marriott properties (have marriott elite status) and this is one of the nicest I've been to and would not hesitate to stay there again.
100554,bagicatz,06/02/2008,Disappointing Business trip - first time to city and found hotel disappointing. The lobby area and other public areas lacked character. The bedroom was small and slightly shoddy. The restaurant was okay for breakfast but not attractive for evening (I didn't even go as far as looking at the menu). And to cap it all was the price. I found this hotel expensive and not good value for money.
100554,Essephreak,05/31/2008,Here I am; awake in my room at 5:30 a.m. on a Saturday... ...and it is almost bright enough to read by. Despite the remodel; the curtains are very poorly fit to the window; which is recessed. Could be substantially alleviated by a better fit; and one of those short curtains that cover the top part; hung on the outside of the recess.I hate it when it is obvious that a renovation is done purely for visual aesthetic; and no member of management has ever actually tried to sleep in the room.Room on the 21st floor; on the opposite side from the freeway; is still pretty noisy; though not enough to bother me; since I use a white noise machine anyway -- but I pity the poor traveller who gets a low room on the freeway side; which also happens to face east; meaning the light problem is no doubt even worse.Otherwise; everything else about the place is nice; followiing the remodel. A much better hotel to look at than to sleep in; though.
100554,Lovetravelpskk,05/26/2008,Nice upgrade and free parking We just backed from Seattle for the memoiral day weekend. This hotel is nice and location is OK. I booked from priceline.com. It was great price. When we checked in as family of four; the hotel did not have any rollaway bed so they upgrde us to a corner suite! The suite is nice and has room for the kids. Everyone in the hotel is very nice and lobby and hallway are not too bad. Close to freeway but it is not that noisy. We rented a car but did not use the hotel's parking lot ($27 a day). It is not hard to find free street parking near the hotel maybe it is because of long weekend.
100554,MarriottGuySanDiego,05/19/2008,I think you have to see for yourself So I read most of the reviews before staying here and; honestly; considered changing my reservations. I'm glad that I didn't. The place is very nice; located up some steep hills (if you're walking); there's construction going on and a freeway to look. But if you can get past that (we did; pretty easily; too) it's a nice property. Being a platinum member; I called ahead and asked to be upgraded. We got a room on the 26th floor with views of Seattle on three sides. Smallish room with a separate sitting area. Same floor as the club lounge; so that was nice. Hotel was clean; everyone acted very professional and there's plenty of things to walk to within just a few blocks. We didn't rent a car here and; if you can avoid it; I wouldn't do it. It's too costly and Seattle is a good cab city. I would stay here again; but would like check out the Marriott on the waterfront first; just for a little variety. Also; paid $135 with a VIP card; so all things considered; it was a very good deal.
100554,Noodle73Uk,04/28/2008,Wouldn't recommend if you want to good nights sleep...... Arrived at the hotel having requested a quiet non smoking room to be told that they did not have a one free; we were given one which overooked the very busy and noisy freeway and someone had been smoking in the non smoking room. We were also told upon arrival that the hotel was going through a refurbishment and to expect noise from 7am! We requested another room after just 2 hours sleep due to the high level of noise and were upgraded to a Junior Suite which was more noisy than the previous room. The rooms had double galzing which might as well not have been there. After zero sleep the next night I asked if there was an alternative room on a higher floor or a sister hotel which we could move to which was quieter...the night porter's very rude reply was 'well if you think we're paying for you to move your greatly mistaken' (I did not ask them to pay; only to see if they could get us into another hotel) after the tone of the porter; very little sleep in two nights and a wedding to go to the next day we decided to check out of the hotel at 11.45pm and move to a hotel closer to our friends (not part of the same hotel group); we were charged for 3 nights accommodation (which we think was disgraceful); the porter didn't even offer to call us a cab to get to the new hotel so we stood on the street corner for 30 minutes before catching one to a nicer; quieter hotel. I would not stay at the hotel again and would appreciate a reply to these comments.
100554,love2travel040,04/10/2008,Exceded my expectations I booked a 3 night stay on Priceline ($80/night Sat - Mon) and once I got the name of the hotel I did my research...I was scared after reading some of these reviews. But there was no need - this is a great place for that price.The staff was amazingly friendly and accomodating (brought a bottle opener to the room and changed my room as requested). The room was comfortable and nicely appointed. This room had everything that I would expect for this class of hotel. The renovations are up to date and stylish.Make sure to go to the 28th floor for a nightcap - the view is worth it!Parking is a little pricey but there is a surface lot about 2 blocks away on 8th that is $15 for the day - if you don't mind getting up early to buy the ticket. Street parking in the area after 6 PM is free so take advantage of that.If you plan on walking; you can avoid some of the hills by walking down 6th to Pike Street and then left to the market - it is a fairly flat walk unlike going down Madison.
100554,jparks2007,02/03/2008,Superb Staff - Nice Room I stayed for one night at the Renaissance Marriott in Seattle. My room had a nice view of the city and was a larger corner room. The staff at the front desk and bar were exceptionally polite; courteous and professional. There was a group of 8 of us out for a girls weekend; 2 gals to a room. The hotel was kind enough to make sure each of our rooms had 2 queen size beds and that our rooms were nearby. About the only drawback to the place was that the bathroom didn't have a fan; other than that....no complaints!!
100554,Scousepeasant,12/05/2007,Not bad for a short trip I got a cheap deal on priceline reading some of the other reviews I was a bit concerned but I had a pleasant stay here. I was given a room away from the busy road without having to ask although the room furniture was looking a little dated it was comfortable. The hotel is handy for the ferry to Bainbridge Island as well as other tourist places in Seattle such as Pike's Place Market Pioneer Square. Free coffee was available in the lobby in the morning later free hot cider was gratefully received as it was snowing outside. The restaurant was fine - nothing fancy; but good attentive service. I stayed on a weekend which may mean it was cheaper less busy (hence nice quiet room without request etc) than during the week. I would stay here again - especially at these bargain priceline rates.
100554,DaFeng,11/13/2007,This place is a rare find - Should have been demolished years ago I am surprised that as a part of the Luxury Brand Renaissance that Marriott allows this hotel to carry their name. Upon checking in; I was given a room right next to a noisy highway. The room itself was decrepit. Heavily worn out; Scarred furniture and no electrical outlets for a laptop. TV was circa 1985. I went to the front desk and asked for another room and was told there weren't any. I told them I was calling my travel agent. While on the phone; a manager from the hotel approached me and asked me to see if this other room was better.It was on the other side of the building which was quiet; but it was no less decrepit. Old worn out furniture; a very tiny room with occluded windows from water leakage and an iron with a broken handle and exposed electronics. One night is all is all I can stay. At $290 a night I was ripped off.
100554,WERTTraveler,10/27/2007,Drab and Worn Out I stayed here for four days while attending a conference. I really like Marriott hotels and am nudging Gold status; so I was surprised when I got a cramped little room overlooking the Interstate. I complained and got a better room. Like so many hotels in Marriott's Renaissance chain; the Seattle Renaissance is old; tired and run down. The decor is early 1970s with carpeting that dates from that era. I noticed in the restaurant carpeting that was worn and stained. My room had dark wood and cabinetry that was cheap and ill fitting. I could not get my closet door to close properly. The lamp on my bedside table kept falling off. And as others have noted; each bed has a weird cloth headboard that is both unnecessary and probably unhygienic. I used the fitness center; but unless you got there before 5 am you were out of luck for a workout due to the limited number of machines. As I said; I am a huge fan of the Marriott chains. Why their Renaissance flagship brand is so consistently lousy; with the wonderful exception of the Mayflower in Washington; beats me.
100554,yelley,10/22/2007,Be very specific... I chose this hotel because I am a Marriott rewards member; and this was the closest hotel in the chain to my destination downtown.This was my third stay at the hotel; and once again I had to ask (after checking in) to be moved from a room overlooking I-5 even after I had specifically made the request; and was assured by the reservationist; that I would not receive a room on that side of the hotel. I understand that they need to move those rooms but the whole check-in charade has gotten old.However; the biggest complaint I had was the lack of free wireless internet. The fee for wired internet service is $10/day. The hotel staff I encountered during my stay were all very friendly; from the housekeeping personnel to the room service staff. They were the ones who made my overall stay much more pleasant.Next time I travel on business in the Seattle area though I'll probably stay at either the Spring Hill Suites or Residence Inn downtown - they seem to have the accommodations which more closely fit my needs.
100554,ponydoc,09/24/2007,Watch out for ticks! The headboard of the bed is covered with a fabric material that may attract uninvited guests. After traveling cross country; I decided to retreat to my room and take a nap before the afternoon conference I was attending. When I woke up; I felt an itch on my scalp/forehead and found not one; but two ticks. The ticks had not yet attached to my skin; so they were recently acquired. I had not been to any other location (straight from airport to Renaissance). I took the ticks to the front desk and explained the situation. The staff first offered to fog the room. I did not find this acceptable and was given a different room. The new room was very comfortable and clean. The hotel manager gave me vouchers for breakfast daily during the stay for the inconvenience. Although I had no further problems; I don't think I would stay again because of the tick problem.
100554,amozgirl,09/22/2007,It was alright... Check in was great as they let us check in early. Requested and got a mini refrigerator. Quite a walking distance to the Pike's Place. It was nice to have a supermarket about a block away. The room was ok.
100554,chthomko,09/17/2007,There must be better places This is definitely not what you would expect from a Marriott Hotel; and as a Marriott Rewards Member with silver status I know what I'm talking about. Tiny rooms; old scratched furniture; no minibar; no refrigerator; no in-room safe. Had a room to the I5; even on the 8th floor it was extremely noisy.The whole hotel needs a complete refurbishment. Definitely no 4-star location.Next time I'll have to visit Seattle; I'll try to get another hotel.
100554,soosyq,09/14/2007,Very DIrty place! Watch out! Very limited English used here! From reading these reviews; it sounds like a complete different hotel than the one we stayed at. We stayed 9/12-9/15 and had a room on the club level floor 26. To say the rooms needed updating was an understatement. I am not usually one to care about what decade a style is in; but is a problem is when decades of dirt cause everyone in the room to itch and produce a rash. This was the case. Everytime we left the room; we could breath and did not itch. Return to the room and it began again. Carpet is a multi dark color which did a lot to hide the years of goodness knows what. We did not dare walk barefoot. Carpet was also tore up in every doorway and tiles were loose in the bathroom. Usually when a hotel remodels it starts with the most expensive room; so remodels are a long way off.Beds were beds; nothing special. Bathroom the size of a closet; forget closing the door; it was not possible.For those that need to know; friends of ours requested a handicap room because one of them is in a wheelchair. There is no handicap room! It is a regular room with a couple of shower bars as a minumum legal requirement. NOT ONE SERVICE PERSONAL other than check in and the bar of course; spoke complete and coherent English. You need to know this if you want to communicate with housekeeping staff; or anyone in the gift store. It is incredibly frustrating to tell housekeeping to please leave extra towels over and over and have to draw pictures.The so called parking garage is unmanned on entry and completely unsafe! You need to know this. It is in a dark; shadowed underground with exceptionally tight spaces. Elevators are not clear. You actually have to enter doorways to stairs and go up a flight to reach an elevator in some places. ANYONE can be in these stairways and believe me in this part of town; anyone is. BE CAREFUL!Check in however was a breeze; check out also. This is where the English speaking folks are hidden. And the bar too of course; where they want to take your money without aggrevating you.However; please note; my credit card has been charged twice for the entire stay and I am having the worst time resolving the issue. For some reason; they feel compelled to keep connecting me to the front desk of the hotel. These folks do not do billing. I am still trying after 2 days...
100554,HappyCouple38,09/03/2007,Pleasant Surprise! I booked the Renaissance through Priceline and got a very good deal; more than half off the hotel's internet price. So; I was worried that the hotel would be dumpy. Thankfully it was far from dumpy. It was great! Fantastic location. Excellent service. We booked a king size room and were given a one-bedroom suite. It was nicely furnished; large and very comfortable. I am very picky about bedding and the bedding met my high standards. The sheets were high thread count; smooth and covered the comforter completely (top and bottom sort of forming a duvet). The complementary coffee service in the morning was great. They also gave us parking ($25) for free. The food was good in the restaurants too. I would definitely stay here again. The hotel exterior is under construction so it's hard to see the name as you are driving by.Note: The hotel is right next to the freeway; but the soundproofing makes it hardly noticeable.
100554,wordcakes,08/30/2007,Great deal; for a Priceline bid win. We live in Vancouver; BC; and often spend weekends in Seattle. Having used Priceline's Name Your Own Price function many times; we are always happy when we get the Renaissance. It's much nicer than the Crowne Plaza or the Red Lion; and waaaay better than the sketchy Holiday Inn Express that you can get stuck with on Priceline.The Renaissance lobby is lovely; the staff friendly; the rooms large; clean; and comfortable; the pool and gym very nice; and the location convenient enough. When we stay here we often walk to Pike Place; the Crocodile; and to the Space Needle and back several times during our stay. People who don't like to walk as much might find it a bit far from the Space Needle area; but that's why you stop at the NiteLite halfway for a drink!The hotel parking is atrocious; we only use it when we're going to Bumbershoot and don't want to waste time coming back to move our car. But normally we use street parking-it's plentiful; close to the hotel; and free during evenings/Sundays/holidays.I would never pay 260 dollars a night for this place; but for the three nights we have it booked this coming weekend we payed 258 dollars instead of the 700+ it would have been through their website. And that's during the Labor Day/Bumbershoot weekend when hotels are scarce. Seattle is an expensive hotel town. Even the Moore costs more than what we pay for the Renaissance; and it's a very budget boutique hotel.It's a good deal.
100554,BrianNVA,08/19/2007,Garage Sale Decor When I arrived around 6:00 PM; I was upgraded to a club room at check-in (a Marriott Rewards perk). The front desk clerk was very candid in saying that the only added benefit to the club room was the bathrobes! I paid $157 plus $25 in room taxes per night... along with $23 to park in the hotel garage overnight.I was on the 26th floor; and there would have been nice views of Elliott Bay if not for the many taller buildings in the way. Fortunately; I did have a clear view of the piers to the south and a cruise ship in the morning. The furniture and carpet in my room were dark and old; and included a 5 black and white; non-CATV Quasar TV; vintage 1986; bolted to the bathroom counter. Frankly it looked like something you'd pass up at a garage sale; old and dirty. There was no coffee maker in the room; but the hotel made up for it by offering complimentary coffee service in the morning; ordered the night before with the wake-up call. It arrived right on time; along with the newspapers.The room service dinner was unremarkable; but the staff was very pleasant. In fact I found all of the staff to be very nice... friendly and efficient.
100554,chakrachick,08/18/2007,Great location; friendly staff; comfortable beds We got a great deal on priceline ($100/night) but were treated as if we paid full price. Room was nice with very comfortable beds - the complimentary coffee and cocoa was a nice start to the day. The location makes it easy to see the sites; although the hills make your walk a little bit of an exercise. The Grayline shuttle from Sea Tac drops you off in front of the hotel and is very inexpensive. We ate in the bar one night and had good food that was reasonably priced; otherwise we ate at restaurants on the water. .Taxi to the Victoria Clipper for the 2 of us was $10 with tip. Would definitely stay here again.
100554,matgilroy,08/08/2007,Great value and location Hi My wife I just stayed there 2 nights. Like other reviews; the hotel needs a little lift up (which they were starting the outside facade when we were there) but we had great service. The Front Office employee : Darrell was really nice. Other staff are friendly too.We stayed in a Junior Suite; spacious and very calm. It was nice because we really caught up with the sleep we needed.I would recommend this hotel and will of course stay there again. Great location; just a couple blocks away from every thing.Have fun
100554,nelsond,07/20/2007,A Truly Fine Property This is the third time that my wife and I have stayed at this property. The exterior of the hotel; its hallways and rooms appear to need some updating; as all appeared to be a bit worn. However; the room that we took was sparkling clean. The location of this Renaissance is great for touring the city; and it's tied with the Renaissance-Tobu in Tokyo; Japan for having the most accomodating and kind employees that I've ever encountered. Also; the room service at the Seattle Renaissance provided the quickest service; the most appetizing meals and the most food for the money that I've ever experienced at any hotel.
100554,DesMoines,07/04/2007,A Mixed Bag This hotel is really a mixed bag. It's in a pretty good location; although at the top of a big hill. The Grey Line bus shuttle bus from the airport stops in front; so that's convenient. The staff and service are very good; especially the wake up call with a tray of coffee.I've stayed here three times now; and clearly this place is in need of a renovation. The furniture is worn as are the carpets. But everything worked fine in the room I stayed in. If you can get a good rate; go for it. But there are much better hotels in Seattle. I stayed there mainly for Marriott points and nights and did get a very good rate.
100554,carey44,07/01/2007,Great hotel for price We stayed at the Renaissance on June 30th for 1 night; We got the hotel on priceline for $105.00 US. We arrived at 12pm and new check in was not till 3pm. When we checked they had a room ready for us at 12pm ( nice ) we got the 16th floor room with a very nice view of downtown Seattle ( What a clean; beautiful city ) We ate at the lounge and enjoyed the food. The room was large and clean and the staff was very helpful. Never went to the restaurant on the 28th floor but heard it was very good from some other guests. The only bad thing is that it is 5 blocks to walk to the dowtown area and the road is very steep. Other then that this was a great hotel for the price we paid. Would stay again.PS; Went to Safeco field to watch ballgame; By far the most beautiful stadium I have been in. Awesome views of the city from the upper deck and wow what field.
100554,mommijun,04/27/2007,pretty; comfortable; fine! Stayed here because it's where the conference meetings were scheduled. Took Greyline shuttle from airport; less than $20 RT. Meeting rooms were on Ballroom level; and the ground shook with vibrations from cars in parking garage. My 11th floor room was fine; comfortable- and even tho my window faced the highway I left the fan turned on and it drowned out plenty of the noise. Slept well- nice down comforter; friendly staff. Refrig and coffee maker would have been nice but comp. coffee in the morning was nice. I'd stay here again.
100554,TravelSchmavel,04/03/2007,Decent Hotel; great pool. The staff was very friendly and helpful; check-in was a breeze; car was too big for their garage; so we received a voucher for complimentary parking at the Hilton (3 blocks away). The pool and hot tub were the best part: on the top floor with great views. They obviously remodeled this area; it was the most up-to-date in the hotel. The interior of the rest of the hotel and the rooms were clean; but a bit worn and dated; time to refurbish. Overall a decent experience for a priceline booking.Pros:- Friendly; fast service- Pool and hot tub; views and open late- Fairly cleanCons:- It's in the business district downtown; so it's few blocks walk to things that are open on weekends; but not too bad- Interior is somewhat dated; but okay
100554,RXUYDC,04/02/2007,Don't Do It Unless you get some sort of deal from Priceline or similar you should stay away from this hotel. The hotel just needs a good renovation throughout; and there are much better hotels downtown at this or lower price (I paid $229). I was in a corner room on the 14th floor facing the Sound; but the freeeway noise was very noticeable and the room was very cold because of all the glazing. The room was large; and I guess was probably very nice in the early 90's when it appears to have last been renovated. There are strange built-in drawers below the windows; the furniture is in bad shape; the lighting poor; and the desk is small. The heating was very noisy; and constantly woke me every time it came on.The front desk service was fair; but the lobby too needs an update.Overall stay here only if you get a deal or this is the last place with beds in the city.
100554,screennamegoeshere,03/30/2007,Yuck! I stayed at this hotel for two nights earlier this month. I've stayed at a number of Renaissance hotels in the States and in Europe and been very happy. I read the reviews here and was surprised to find a mixed report; but felt it was worth the risk - after all; I was trying to use all my remaining Marriott points for a free stay; and it's a category 5 hotel...how bad could it be? Well; was I shocked. The room was straight out of the 70s (or earlier). Worn carpet; worn furniture; ancient bathroom. It was satisfactory; and I was in no mood to move to a different hotel; but I thought about it. Then; I tried to use the Internet. Sorry; all; that just sucks at this hotel. I had to do several hours of work online and transfer a few files around. It was slower than an old fashioned modem (remember those?). I spent an hour on the phone with their Internet dept; and they kept claiming people at the hotel were sharing files which was overloading the network - they did make it slightly better. It took all night for the files to transfer at this hotel. For comparison; I had to do the same work a few days earlier from a Westin in Canada and was done in under an hour. Totally unacceptable. I should have tried my luck with the wireless from a neighboring hotel instead... There's absolutely no way I could be convinced to return to this hotel.
100554,Shell0616,03/13/2007,Nice Hotel. The Good: Check in was fast and the staff were always friendly. The breakfast in the cafe was very good; although expensive.The rooms were clean and the beds very comfortable. The Hotel is centrally located and within walking distance to quite a few attractions. My 12 year old son loved the indoor pool. It is on the top floor and has great views. We hung out there every night.The Bad. The traffic on the East side from the freeway is terrible. We were on the 23rd floor and I could hear it all night. It wasn't enough for me to request a room change or anything but if your a light sleeper it would bother you.$23.00 a night for parking is ridiculous. Over all I would stay again but only if I got a good deal.
100554,kelster42,02/11/2007,Nice stay Like the previous post I was very concerned about staying here. I also payed $65 on priceline and figured you can barely stay at a motel 6 for that so what the heck. The front desk was very efficent I requested a higher floor away from the freeway and that is what I got 20th floor opposite freeway. The fitness center was clean with lots of equipment. The pool and hot tub were clean and pretty much empty. Our room was nice with down comforter and it was nice to get fresh air since the window opened. The shower had plenty of hot water. we recieved a complimentary Sunday paper and complimentary tea; coffee or hot chocolate delivered to the room. as for parking my husband was able to find parking on the street so we didn't use the hotel parking. Seattle parking is free after 6:00pm and on Sundays.Overall well worth the $65.
100554,nway,01/29/2007,Better than expected after reading all the reviews here. We stayed at this hotel for 2 nights. It was a Friday;Saturday nite; I got it for $65 a nite on priceline. Wasnt sure what to expect; but the desk was as accomodating as it could be; rooms were clean. We had originally asked for a room facing away from the freeway as we would be sleeping in the day time. They did not have one avail; but gave us a freeway facing room on the 23rd floor. It was fairly quiet as long as you had the window closed tightly. Woke up every day to a news paper at our door. The thing that I was not prepared for was the $23 a night parking fee in the parking garage. Very low ceilings. Would not be albe to park there if you had an suv. Overall it was a pleasant experience.
100554,DallasTraveler06,01/19/2007,Pretty good for a downtown hotel. We stayed at this Seattle hotel for one night only in early December. We arrived late Friday night and were told that the highest floor they could put us on was the 4th floor. We had booked on Priceline; and are used to getting the leftovers as it relates to the rooms. But we were happy that they got us into a king-size bed. We didn't mind being only on the 4th floor; but I suspected that they are aware that there is some highway noise; and the higher up; the less noise.Nevertheless; the room was adequate - not luxurious. But we had paid a very reasonable price through priceline. If you have stayed in many downtown hotels; you know that there is a very high price to be paid for large perfect rooms without flaws. This room wasn't perfect; certainly; there was a chip on the bathroom door; that type of thing; but it was fine. And we didn't experience any troublesome noise from the highway.Mostly the reason that we are rating this hotel so high is because of the friendly staff and the great value we got on priceline. I would have been very unhappy with this hotel had I paid $150 or $200 per night. In the morning; at the breakfast buffet; we were treated to a wonderfully friendly server who couldn't have been more delightful and helpful. He helped us with our plan to walk down to Pike Place Market and chatted with us about the weather in Seattle ;-). The breakfast was fabulous and I don't think I've ever had a better waffle!The location is PRETTY good for getting to the Marketplace. The way there is all downhill so no problem. I would definitely recommend the bus system to get back. In the off-season; it's free. But it would be worth the small amount in the peak season as well. It is a very steep uphill climb to get back.We would definitely return but ONLY if we got a really good rate again. I would not pay over $100 for a room here.
100554,DenverColorado,12/22/2006,Worst hotel experience ever If you are thinking of booking a room at this hotel; JUST DON'T DO IT!!! I traveled to Seattle with 3 work colleagues for a seminar. We booked our room through Priceline; asking for a 3-star hotel in downtown Seattle; and got reservations at the Renaissance (supposedly a 4-star hotel). What a disaster!Half of us got rooms on the I-5 freeway side of the building. The noise there was so bad (large container trucks rumbling by all night) that we had to switch rooms. Even earplugs didn't help block out the noise. The rooms were also pretty shabby; with scratched up; damaged furniture. When we complained to the management and asked to switch rooms; they told us that the Priceline rooms were discounted rooms; so we shouldn't expect the same quality as full paying guests!!! We ended up having to pay an extra $25 per night just to get adequate rooms.The other half of my group got rooms on the other side of the hotel. There was construction going on from early in the morning until quite late at night. These rooms were also terribly noisy; but earplugs at least cut out much of that noise.The staff acted like complaints from guests about not being able to sleep because of the noise was old news that they didn't want to hear about. They acted indignant that we would dare to complain and were extremely rude and dismissive.Also; the ice machines were broken on most floors (we had to search 3 floors to find a working one) and there was no attempt to fix them. There was no minibar or even a mini refrigerator in the rooms. There was a spot where the refigerator used to be be; but they had removed them all.The Renaissance bills itself as a 4-star hotel. If that rating is based solely on the hotel lobby; I'd give it 3 stars. Based on the shabby rooms; the noise; the lack of service; and the rude staff; I would be stretched to give it 1 star!We will never stay at a Renaissance Hotel again!!!
100554,Idaho83716,12/21/2006,We enjoyed our stay We stayed at this hotel for four nights. The water temperature in the shower was barely luke warm; but after two calls to the front desk the problem was fixed. The staff was very friendly; the restaurant breakfast buffet was very very nice. There was a huge storm while we were there; but it was hardly noticable except for the TV reception which wasn't that big of a problem. Overall; we were happy with the accomodations and would stay again.
100554,Codfather2,12/16/2006,Horrible experience - not worth it at any price! The Renaissance Seattle tries to pass itself off as a first-rate facility; but it is not. The hotel was renovated in the not-too-distant past; but it still has the atmosphere of a gloomy; 1970s-era concrete bunker. Desk staff were reasonably friendly; but totally unknowledgeable; even of facilities in their own hotel. The rooms were less than spotless; and the hallways were literally strewn with dishes; glasses; trays; etc. that went unretrieved by hotel staff for about 12-16 hours at a time during our stay. Although we were staying on a non-smoking floor; the hallways also reeked of cigarette smoke for some reason. I found my bed incredibly uncomfortable -- the mattress was hard as a rock. Even worse; when we checked in; desk staff did not inform us that one side of the hotel faces the I-5 highway and is **incredibly** noisy; even 20 stories up; even with the window shut; even in the middle of the night. Needless to say; we got very little sleep. Had I known this; I would have requested a room on the other side of the hotel -- but better staff would have automatically tried to be accommodating; where possible. Parking; not surprisingly; was excessively expensive. In short; our stay was little short of terrible. I would recommend this hotel to my worst enemy -- no one else. Mediocrity; thy name is Renaissance!!
100554,bazzeref,11/09/2006,Awfull Stayed in April this yearOver priced; dull; staff not helpfull. No safe in room. They should have arranged transfers to the airport but failed.Do not stay there unless you really have to!
100554,Loisstella,10/24/2006,little dissapointed We only stayed here for one night - which was a good thing.....The room was dark; the staff unavailable or somewhat dim. No-one bothered to pick up the phone in the restaurant or call us back after we left a message.I guess if it looks like a Marriott; and smells like a Marriott it is a Marriott even if it's called Renaissance....The good thing was the location. It's close to the market and lots of fun restaurants.
100554,mndy,10/22/2006,Parking problem Woud never stay here again. We pulled up to valet to check in and we were told that we had to park 3 blocks down because our chevy tahoe would not fit in the garage. I could not believe it! I told the bellman that for the price of the room ($250) I can't believe that you do not have parking for my vehicle. We had to drive 3 blocks away to park and then get a cab back to the hotel because it was miserable outside. Then when we checked out we had to hike 3 blocks to the car and then go back to the hotel to pick up our luggage.
100554,GT3T,09/28/2006,Pleasant hotel; but noisy location I booked one night; 9/21/06; through Priceline. The room was fine and the desk staff was pleasant. In the cafe; I had good crabcakes for dinner. The location is close to the waterfront area---it's about five blocks steeply downhill. Front the hotel I walked to Pier 66; where I got on a Celebrity cruise ship. (Other cruise ships dock much farther south.) Its siting next to the freeway is definitely a downside. When the TV is off; the traffic noise is very noticeable. I could hear it even using earplugs. I didn't think it was awful; but I would probably choose another hotel next time.
100554,QB1,09/27/2006,Nicely located We spent three nights at the Renaissance and enjoyed it very much. It was within walking distance of most attractions and the (free zone) bus service. Checked TripAdvisor for places to eat and have to thank you for two great choices - the Oceanaire for seafood and Assaggio for Italian. Great restaurants!
100554,jken2000,08/18/2006,Moved to another hotel during my stay. This was to be a 13 day stay for business. There were several issues that were not fixed during my stay that prompted me to check out of the hotel and check into another. 1st being they put me in a room with an adjoining door. Because of this I was able to hear everything that went on in the next door. This included conversations; television shows and the adjoining door was being jiggled constantly. On Wednesday; my room internet stopped working. They continued to charge me $9.95 everyday for the service. Even though the hotel had other rooms available they would not move me. I finally gave up waiting for the hotel to do something and checked out on Friday.. walked several blocks and checked into the Fairmont. I would not recommend this hotel for business travelers. Privacy and having reliable access to the internet are too important to compromise.
100554,kwh,07/20/2006,Location Problems The hotel is nice; but it is located between the major interstate that runs through Seattle and a construction site. So no matter where you have a room there will be noise. It is also located on a hill several blocks from the waterfront; so everytime we went for dinner or sightseeing down there; it was quite a hike. It is also a bit of a walk to the major downtown shopping area and other attractions. The rooms were fine; but the location isn't the best.
100554,willowcrown,07/09/2006,Very nice hotel; friendly staff No problem checking in or parking as other reviews suggested. All hotels in Seattle charge for parking; so I went there expecting it. At least the parking garage is clean; well lit and equipped with an elevator to the lobby of the hotel.The staff was very friendly and met every request with a smile. The morning beverage option was a nice touch and my kids enjoyed it. Rooms were clean and well maintained. I wish the pool was larger but it was well tended and kept at a comfortable temp. Location is convenient as long as you aren't walking everywhere. We would surely stay again!
100554,Dave148,07/02/2006,Nice hotel! I'd stay again. My wife and I stayed at the Renaissance for five nights recently. We were there for a convention. Overall; a nice hotel. Our 15th floor room had nice bedding and linens. The indoor pool and whirlpool were nice. There's free wireless in the lobby and bar areas (although they don't publicize it). Check-in was a breeze. Granted; I checked in at noon and it wasn't busy. I did notice a line later in the afternoon. I liked the free coffee/tea/hot chocolate offer when I ordered wake up service. They deliver both the local newspaper and the USA Today. Food-wise; we ate breakfast at Charlie's in the hotel. Not bad; but typical hotel pricey. We ate there twice. Locationwise; the hotel is the first stop from Sea-Tac airport on the Downtown Airporter bus. The Metro bus #12 stops right outside which is a pleasure compared to walking uphill from the city center. Overall; a nice stay. I'd definitely consider it for a future visit.
100554,TravelBug128,06/30/2006,We had a nice stay here We stayed at this hotel for 3 nights last weekend. We arrived on Friday and left on Monday; and had no problem checking in or out; which took 2 minutes. The room wasn't too bad except we were assigned a room facing the freeway. The noise from the freeway didn't bother us at all and we were on the 10th floor. The bed was nice and comfortable. The most impressive service at this hotel was the concierge. Fred; one of the attendants took care of quite a few things for us before we arrived. He was very helpful and friendly; made some good suggestions to help us plan our weekend; saved us time and money. Overall it was a great experience and the service level was what we expected from a Marriott/Renaisance hotel.
100554,totalimage446b,06/29/2006,I'd stay again tonight! I slept wonderful here! I love down comforters and double sheets! My kids loved the indoor pool; and the morning hot chocolate. They left upscale shower samples; not your typical off brands. We got room service for dinner both nights; it wasn't terribly expensive and it actually tasted very good. The parking does cost 21 bucks; but parking is just expensive in Seattle. We got a great deal on the room; so I didn't feel so bad about the extras. We also paid extra for internet in the room; but for ten bucks you get all day internet and long distance phone calls. I would definitely stay here again!
100554,ATripAdvisorMember,06/19/2006,Complete Disappointment We booked at the Seattle Renaissance for a weekend trip after having great experiences at other Renaissance Properties in the past and having read mostly positive feedback on TripAdvisor.The trouble started the moment we arrived. To my utter astonishment; not one of the four valet parking attendants on staff knew how to operate a manual transmission. Maybe I'm a progressive thinker; but I would have thought that knowing how to drive a car would be a basic prerequisite for being a valet attendant. After parking the car myself; we found the lobby to be PACKED with people and the lineup for the front desk literally had dozens of people in it. It was obvious that it would take close to an hour to even reach the check-in desk.I have Marriott Elite status as a frequent Marriott guest; so after trying to get the concierge's attention for several minutes; I was finally able to ask him if they have a dedicated Elite check-in line as they do at many properties; to which he replied; no; we got rid of that. Frustrated; we left and went to the W instead; where we had a great stay.Apart from our bad experience; the decor of the hotel appeared tired and dated. I realize that that it wouldn't be completely fair to blame the hotel for the timing of our arrival and the crowd in the lobby; but the combination of the incompetent valet parkers and the hotel staff's poor handling of the situation in the lobby will guarantee that I definitely won't book at the Seattle Renaissance again!
100554,kamiahkid,05/30/2006,Great for a weekend get away The Renaissance Seattle Hotel provided for a nice; spontaneous romantic getaway to Seattle. It was my first reservation made on Priceline. I was able to get a room at the Renaissance for $129/night + taxes. The hotel is in a good location; and it's the typical old but not quaint downtown hotel. We were able to request a king; non-smoking room with a view of the Sound and downtown at time of check-in. The bed was comfortable with nice linens and comforter. The only down side to the hotel room was the very small bathroom; however; this might by typical for an older hotel. I would stay there again.
100554,juliebug52,05/17/2006,Stayed here for a Business Meeting This property is now owned by Marriott and has been updated. The rooms are large and comfortable. I used to stay here in the 1980s and they still have the coffee; tea or hot chocolate delivered to your room with the newspaper in the morning. Just be sure to call the night before. The food at the conference was outstanding. They had a cheese spread that was to die for. The staff was friendly. They gave me a 2:00 checkout. Parking is $21 and the parking is tight so if you have a big rig navigate carefully. I will stay here again.
100554,MikalaTilda,05/14/2006,Great business hotel I've stayed at this hotel many times this year for business and have had a really good experience overall. All of the staff members I've encountered have been friendly; from the front desk staff to other staff members encountered on the elevators. The rooms have always been immaculate and the hotel is well-maintained. Room service is quick and the complimentary beverage service in the morning is great. The location is within walking distance of tons of restaurants and shopping. The only thing so-so thing has been the restaurant food and service at the italian restaurant inside the hotel. The prices are average and the service is slow so I'd recommend checking out the other restaurants in the area before eating here. It isn't that the restaurant is particularly bad; it's just that there are a lot of better restaurants within close walking distance.All in all; a great place to stay for business or to use Marriott points for a long weekend.
100554,jmatrun,02/06/2006,Nice business hotel; great for tourists too I stayed here for 7 nights in July; 2005 and loved the hotel. The location is perfect...the new library is right behind the hotel; 10 minute walks to the downtown shopping core or to the water. Lots of restaurants and coffee shops within a 5 minute walk; too. My room was a good size with a nice bed. The washrooms were also a good size and clean. Service was good (a little too good maybe; hotel workers were knocking on the door to check on things 3-5 times daily). I ordered room service a couple of times and the service and food were both great. There is a pool and workout facility in the hotel which is pretty good; too. All in all; could not have asked for a better hotel. Keep in mind my company was picking up the tab; so I did not shop for prices. Would definitely stay here again.
100554,redwhiskeypete,01/28/2006,Great Service This was probably between a three and a half star to a four star hotel. Guest services were outstanding; we had two employees ask if we needed help between walking in and getting to the hotel desk. We ate at the hotel's cafe on the 2nd floor for a quick bite after checking in and found the steak sandwich to be the most tender we've ever tasted. Hot water in the bathroom was almost instant and the towels were nice and thick. We paid about 100 a night through priceline and I think parking at the hotel was 21 dollars a night.Feel free to ask any questions.
100554,Brats,12/06/2005,nice hotel Terrible Parking Stayed there last week end very nice friendly hotel rooms were a good size; comfortable beds; bathrooms very small and its really dark with the shower curtain closed.BUT there is always one I will never stay again because we were unable to park our car Yukon XL we were told it would not fit in their car park. We would have to park 3 blocks away they would not Valet it they were not helpful I tried we had 5 children with us they were not going to help. I really think they should explain when you book that you cannot get a large car into their car park other members of our party had smaller cars and were unable to park either .------but funny when we booked they said they had on site parking
100554,ATripAdvisorMember,12/06/2005,Would spend the money elsewhere We stayed at this hotel with our young family for an overnight downtown get-away; and work-related Christmas party. It was disappointing. The pool was beautiful on the 28th floor. Unfortunately it was icy cold and the room temperature matched it. A call to the front desk with a request for a bit of heat in the room went unheeded. We returned to our room for a hot shower only to discover that our room didn't have any hot water either. A call to the desk came with all kinds of rationales; but no assistance. We could barely get out of there fast enough. We had spent the night over the scenic freeway in uncomfortable beds; and left after a cold swim and equally cold shower. When we checked out we noticed that the ceiling was leaking water on the floor making for dangerous conditions. We mentioned it to the deskclerk; who was as nonchalant as the rest of the service; or rather nonservice staff. I would suggest that you choose a different hotel. Next time we will!!
100554,szamp,11/24/2005,so so We stayed here on a Saturday night as a stop over before flying home the next day. We were on a top floor overlooking the expressway. We could still hear all the noise. There were few restaurants; we walked a square 4 blocks down from the hotel and found nothing open at 2000 on a saturday The hotel's own restaurants were empty so we decided that would not be a good choice. The bed was comfortable. Then today when checking bank statements I find an unexplained $104 charge on my credit card. The real test will be how many phone calls will it take to correct this mistake This is really just a hotel. Nothing special and a bit isolated because it is so close to the expressway.
100554,earmark72,11/10/2005,Do your homework on public transportation ! I stayed here during an extra rainy stretch of weather with a girlfriend of mine in early November. While a an easy 10-15 minute walk to the Pike Place market area; the return to the hotel is not so easy; a four or five (short) block walk up fairly steep streets. The people working at the hotel are helpful; efficient and are willing to assist you at the drop of a hat; the only concern I have about their abilities are their errors and lack of knowledge about public transportation--they made casual mistakes about the bus routes from the airport and around the general area--look at the Seattle PT website before you leave! This is not a hotel best suited to the poorer tourist!As for the rooms; they are attractive; clean and have some stylistic leanings toward art deco; and are befitting the renaissance chain. My friend and I did worry about the darkness in the bathtub when the shower curtains are closed--they need some sort of lighting! The pool and fitness room were attractive; clean; though small; and would have had impressive views of south Seattle and the Sound if not fogged up!For the travel agent rate I booked the hotel for; the hotel was a fantastic bargain.
100554,ATripAdvisorMember,10/13/2005,Perfect After reading a few of the reviews for this hotel I was a little concerned about staying here. But it was great and I am the pickiest. It was clean; in good condition and in a perfect location; walk up and down Union Street to save the uphill walk.
100554,ATripAdvisorMember,10/09/2005,Great Stay for one day!! We enjoyed our one day precruise stay. Room on 10th floor; nice view; comfortable bed. We had the breakfast buffet on Sunday morning; EXCELLENT!!! No complaints; except for the uphill walk from pikes place...other than that... WE LOVED OUR STAY!!
100554,laylaune,10/04/2005,Up a Hill! view of a rooftop! Not bad. The staff; including the bartender are really nice. The room service is extremely fast. The hotel is pretty nice. The parking is atrocious; but we were able to get in and out pretty ok. You have to have your ticket validated to get back in. The beds and pillows were fairly plush. The problem I had with it was that it was up a HUGE hill; so walking for me was definately a no go. Room service food was filling and quite good. I'd stay again; if I had a conference at the conference center next door. The library next to the hotel is amazing.
100554,ATripAdvisorMember,10/01/2005,About what you expect When I saw the rate on online sites we werent planning to stay there; but we got a group rate of $129 per room which made it worthwhile; I certainly wouldnt pay the more often seen rate of $199.The room was clean; spacious and comfortable. We had a really great view over the city.The service was friendly. Front desk was pretty slow as the hotel was fully booked so they were very busy.The pool was pleasant and the restaurant about what you expect in a Renaissance.The hotel is at the top of the hill which was a fairly steep climb to get up; but it would only be a cheap taxi ride if you didnt feel like walking.
100554,fig414,09/02/2005,A nice experience We had 2 nights at theRennaisance and were totally happy.The jail comment in a previous review is very strange and totally unwarrented. What jail? A very nice and safe area. The room was very nice with the bed being one of the best ever. I was a little nervous about the hotel being at the top of the hill but it wasn't as bad as expected. It is so near great restaurants and shopping. The walk down to water is easy. The walk back up is tough but we took cabs if we were down by the water. The hotel staff were very friendly and always said hello in elevators and around the hotel. The concierge staff helped us greatly and were very nice. Of course it is not a 4/5 star hotel but we had a 5 star experience overall and would return anytime.
100554,DPDDDS,08/13/2005,There must be another hotel you can choose in downtown Seattle! Musty; and damp hotel. The Seattle city jail is less than a block away. Need I say more? Staff was nice; but they were probably scared to go outside too. This hotel needs a overhaul. Stayed there only to capitalize on Marriott Rewards and save points. Stay at Hyatt folks. This is my 1st negative review.
100554,ATripAdvisorMember,08/11/2005,Would have been happier elsewhere We made our reservation through Hotels; last minute; and with taxes paid over $200 for our room. You can get free coffee or hot chocolate only if you request a wake-up call. I have stayed in similar boutique-style hotels in other cities for less and they had in-room coffee; fan in bathroom; and non-chipping tiles in bathroom. Personally; would not recommend this hotel even though the front desk personnel were helpful; and reasonably friendly. The bell personnel; however; left us waiting in 90+ weather for half an hour when they said; we'll be right up with your car.
100554,ATripAdvisorMember,08/08/2005,Fantastic service Just come back from Seattle and stayed at the Renaissance for one night. My friend and I were totally impressed by the service offered by the front desk and concierge staff. Due to delays with our travel companion's flight in; we were able to extend checkout by 2 hours with no problems at all. On the evening of our stay; the concierge booked us a table at a local restaurant which had a courtesy shuttle bus. As the traffic was terrible; this was half an hour late in picking us up. When we got to the restaurant; the waiter surprised us with an appetizer courtesy of the concierge at the Renaissance. This more than made up for the delay. Overall the room was spacious; clean and the free morning coffee and paper were lovely touches.Will definitely return.
100554,luvness746,07/11/2005,Not Bad - As long as you don't pay full price! I got the room through Priceline for $70/night...which is not bad. Here is my take on the hotel and room:Room - I called the hotel a week before my stay to request a king bed and a quiet room based on the feedback I got from other folks on Tripadvisor. When I got to the hotel; I asked them again for the same requirements. I was given a king bed and a room not directly facing the freeway but still within viewing distance. In addition; the room was on the 6th floor so you can still hear the freeway noise. I requested for another room; but they could only give me one floor higher but still within viewing distance of the freeway. So; it didn't make sense to move. At this point; I was very upset since I've made my request ahead of time. However; I must admit the room was quite big for the price we paid and the bed was pretty comfortable.Wake up call w/beverage - I thought this was a great service the hotel offered. I got the hot cocoa and it was delicious. This sort of made up for my disappointment of the room.Parking - Parking in the hotel is expensive ($21/day). You can go to other garages for a bit less but you would need to move your car early in the morning. Also; you can park in the street at certain times for free but not the full 24 hours. So; I suggest not renting a car. However; we did find parking up the street past the freeway on 8th avenue which was free for the whole day; but availability is very limited.Late night cravings - the hotel is a bit of a walk from the main shopping/restaurant area...so not much choices nearby. However; we did find a pub that opened late and cheap too which was on 4th avenue... i can't remember the name. The pub was recommended by the concierge...so definitely take advantage of that service...they are very helpful. Hotel Staff - I have to say I was impressed with the hotel staff...bellstand; concierge; maid service...they were very helpful. One day during our vacation; it was raining and we didn't have an umbrella. I called housekeeping to request one and they made sure I got one.So; initially I was going to give a rating of 2 due to the problems I encountered with requesting a quiet room. But based on the customer service I received from the hotel staff...I changed it to 3. However; if you are paying full price...there are other alternatives you want to consider which are closer to the public market.
100554,smonion,06/12/2005,I loved this hotel!!! Great location for checking out the new library. I love hotels in general and have made it my hobby lately to stay in as many Seattle Hotels as possible. Here's my list: Fairmont Olympic; Inn at the Market; Inn at Harbor Steps; the Paramount; the Sheraton; the Warwick; Courtyard Marriott; and the Renaissance. This is in the past month. Of all these places the only two that I would want to give my money to again are the Inn at Harbor Steps and the Renaissance. I did go through Priceline and got a good deal. The staff was very welcoming and polite; I didn't get the feeling that I was the 'discount' customer. Everybody went out of their way to be nice and friendly; especially the person who took my room service order. I don't remember her name but she was outstanding; I wanted a very specific type of pasta and it wasn't on the menu but she really tried to accomodate me; I ended up getting something else that wasn't on the menu and it was terrific! (I ended up with rigatoni with crab in a cream sauce) It was delivered by her as well. That's always pleasant; to be able to thank someone personally. So; yeah the food was really good and reasonably priced. I think we got two complete dinners and drinks and a dessert and it was still less expensive than the Sheraton for two cheeseburgers and two desserts.The window opened which I always like. It was a smoking room but that's what we asked for; we had originally been assigned a non-smoking room. It was on the fllor that is just underneath the club floor; so it was pretty high up. We did have a view of the 'freeway' but it also included a wonderful view of the St. James Cathedral; which is my favorite building in the city. I didn't find the freeway to be noisy; nor was the hotel noisy. The bed was comfortable; the bathroom was clean and had very nice smelling bath products. Sunflower something; I saved some of the shampoo and just washed my hair with it today at a different hotel because I didn't like their product.Also; pretty good deal on tv internet $10.00 for 24 hours; I think it's a free hookup if you have a laptop but I don't so I enjoyed the reasonably priced webtv. I was very tired when I was there so I didn't have a chance to go swimming but I did go and check out the pool and gym. It was the first hotel that I've been in and actually seen people cleaning the equipment; how refreshing! So; the pool is on one of the top floors; with what looks to be a quite hot-hot tub next to it. It rivals the Sheraton's pool in terms of nice settings for a pool; plus it's open till 11:00; not ten; take that Sheraton! (Can you tell I've had a bad experience with the Sheraton?)I hope anyone that chooses the Renaissance has as lovely a time there as I did. I will definitely be going back; to swim at night and see the city lights and the stars.P.S. I recall them having a small fridge but not a minibar so you may want to bring drinks.
100554,ktbear7476,06/08/2005,Great Stay As Long as you enjoy a nice walk We got this hotel off of Priceline. I've seen some eh-eh reviews; but we enjoyed the hotel. Pool and Fitness center are included in your stay (a lot of other hotels we went to on this trip charged you extra).Water Pressure; Room Space; Temp Control; Decor and Staff were all above average. The pillows were awesome! The only big issue we had was that there was not a coffee machine in our room. I guess with a coffee shop on every corner they figure you will find coffee somewhere; but for my companion; who doesn't function without coffee; it was a little upsetting.The location is not bad as long as you don't mind walking. It is only a few blocks to the market. There is a bus stop right outside the hotel. There are some hills in the area so if you have problems walking up hills you may not want to stay here. We didn't mind; we liked the walk...burned off calories from our meals!We definitely would stay here again!
100554,bobba,05/20/2005,Bad Vibrations The short version is that the air conditioning system of this hotel builds up a harmonic modulating vibration in the ducts coming from the basement. Our first room had the air returns coming through it and the every 2 minute buildup and release of the noise drove us nuts. When we figured out what it was they nicely moved us to another room; but once you realize the problem you can probably hear it in all the rooms though it is less loud and did not drive us nuts at the low level. We would have liked to open the windows; but this hotel is right on I-5 which is continuously traveled by all types of vehicles and quite loud; windows open or not.The normal level of great Marriott's service was there which is very pleasant; but I would not stay at this facility again until it changes its air system.
100554,ATripAdvisorMember,05/01/2005,Don't Pay Full Price! We stayed two nights at the Renaissance in April 2005. Fortunately for us; we used Marriott points to pay for the room. Had we paid full price; I would have been very upset. The room was okay..nothing that great. The bathroom was really in need of a makeover--it was probably the height of fashion in 1982; but in 2005; it was just plain ugly. We also found the bed to be really uncomfortable.The upside:The hotel staff treated us very well. We had breakfast both mornings in a cafe on the second floor--the food was pretty good and the waitstaff were very attentive and friendly. The lobby of the hotel is pretty attractive (a lot better than the rooms!). We also had a lovely view of the water from our room. Also; the location in downtown Seattle is great.The verdict:For $70/night; the price others have quoted on this site; I think this is a decent place to stay. At the rack rate; which was almost $200 the weekend we stayed; I would have been absolutely livid. Marriott really ought to spend some money updating the rooms.
100554,drmorf,03/16/2005,Great deal on Priceline I booked a room through Priceline for $70 + $16.80 taxes and fees + $19 parking; so a little over $100 a night with parking in downtown Seattle is a fairly good deal.We had a junior suite on the northwest corner of the hotel; which had a great view. The room was large; but there was no refrigerator; only a minibar. :-(Overall I thought the hotel was an excellent deal for the price. I would stay here agian.
100554,ATripAdvisorMember,01/19/2005,Checked out early; won't stay here again The room was dirty when I checked in; food substances on the carpet. It was late at night; so I let it go. When I got back the next evening; no maid service--they don't provide maid service if you stay a week or more. Furnishings are cheap; room is small; simply not worth the price. This is a motel 6 masquerading as something pricier; simply not worth it.
100554,ATripAdvisorMember,01/18/2005,Highly Recommended!! Perfect Stay! We stayed at the Renaissance Hotel in Seattle for one night (Saturday night) on Jan 8th; 05. We were really apprehensive about the place after reading some of the negative feedback posted on this site; but honestly; after our stay there; its hard to believe that people had such bad experiences there. We just had an all around great experience at the hotel. Firstly; we were able to score a really good deal on Priceline (only 70 bucks) for the room. When we got there; the guy who checked us in was very courteous. We were asked for our preferences regarding bed type and smoking/non-smoking room. We made it a point to request a non-freeway facing room (based on suggestions posted on this site by some previous visitors to the hotel). All of our requests were accomodated. Although we paid priceline fare; we were given a room on the 19th floor with an absolutely amazing picture postcard view of downtown Seattle. The room was large; very clean; well-maintained and very well furnished. The bathroom was great too...no problems with low water pressure or hot water not being available. The wake-up call we had requested the next morning was timely; and was accompanied by hot chocolate and a newspaper left outside our door. We checked out the next morning; but since our flight wasn't till later that evening; the hotel let us stash our bags at the hotel so that we didn't have to lug them around while we walked about the area.Besides the great room and the very courteous service; we can't rave enough about the location - its literally just a couple of blocks away from everything - Pikes Place; the shops; farmers market; the harbour (if you have a car; don't pay the hotels high parking price... there are parking garages just a block down for far cheaper). Don't miss out on visiting the public library; which is just a block away from the hotel - this is one of the most amazing buildings I've been in in quite a while and probably the coolest library ever built.. Fantastic architecture and the interior is unbelievable. Very space age-y and modern (take the elevator to the meeting room floor...you'll be in for a visual surprise. Hard to believe its just a *public library** !!Also; theres this great fusion restaurant nearby called Wild Ginger. Fantastic food (definitely get the fresh tuna bruschetta as an appetizer); great atmosphere and very reasonably priced for a nice restaurant. (Make a reservation though)Well; so all in all; an absolutely great experience at the Renaissance Seattle. We will definitely stay there again the next time we're in Seattle; and highly recommend it.
100554,MayorofJhelom,12/27/2004,Excellent stay - nice walks to everywhere I stayed in the Renaissance for four nights in October. It was a very nice and clean hotel with a courteous; attentive staff that caters respectfully to every need. The only problem I experienced was that their food wasn't that terrific; especially their breakfasts. It is also located within walking distance everything. The public library is only a block away; the waterfront is a few blocks downhill; etc. The Space Needle is a little further away; but a nice walk with some shops along the way. Conveniently located across the street is the bus line that can take you to the Pike Place market for good food and shopping. When I return to Seattle next Fall; I will definitely check in here.
100554,ATripAdvisorMember,11/15/2004,not happy At a rate of $135 a night; I expect better service and cleaner; fresher looking rooms from a hotel. The furniture is worn out; shabby (not in a chic way). The duvet cover I did not feel like touching at all. Cleaning staff refolded used towels and put them back on the rack. I found hair on the sink after the place had been cleaned (apparently). Bath towels felt like sand paper on skin. The heater rattled and hummed all night. Coffee makers are not provided but wake-up service provides complimentary coffee/tea/hot beverage if requested. The front desk attendants rarely smiled. The bellhops and concierge did a far better job in seeming friendly and pleasant. I had a great view of the puget sound from my 11th floor window. Location - Pike Place market is walking distance (15 minutes) and so is west lake center from where one can take the monorail to the space needle. Then again; nearest Macdonald's is also a 15-minute walk. That to me is a big disadvantage if you are craving junk food (as I am wont to do when I am traveling) at midnight.
100554,ATripAdvisorMember,11/04/2004,Not bad if you book on Priceline I stayed at the Renaissance for two nights in October 2004; I got the room on Priceline for $70 a night. The parking fee is stiff but if you don't mind walking a few blocks there is a lot (not covered) on the other side of the freeway where you can park for $9 a day and less than that on weekends. The lot is about a 3-5 min walk.The rooms are OK; nothing spectacular. I also liked the free hot cocoa with your wake up call. The beds are nice and comfy. One thing that irritated me was that the mini bar was sealed shut which was kind of annoying.There are other nicer and more luxurious hotels to stay in in Seattle than this one; but for $70 on Priceline it wasn't bad at all.
100554,faile819,09/25/2004,Parking fee stinks. :( My husband and I had booked a room here about a year and a half ago and had a wonderful view of the city lights. Unfortunately; we'd gotten there around 11 p.m. so didn't get a chance to do much. We wanted to go back again so we were thrilled when we got a great deal through Priceline a few days ago; and looked forward to a nice time this weekend.At check-in (after parking our car in their lot) we were informed that to park at the hotel we would have to pay $19 PER NIGHT to have our car there. We were told it was one of the least expensive places to park in the area - total lie; by the way; as we found out the next day when walking around the area. We probably should have checked ahead of time; but honestly; I can't remember a time where a hotel you're renting a room in doesn't give you free parking (or at least greatly reduced) during your stay. Bad customer service.The woman who checked us in was not friendly and barely polite - maybe because we didn't have to pay the $160 a night like they offer on their website - and put us on the 11th floor; freeway view. Quite noisy and not pretty at all. How disappointing. :( The other requests we'd made ahead of time (one king bed and non-smoking room) were taken care of but I had to double check on them at check-in.One good thing is that they offered complimentary hot chocolate with a wakeup call and that was very tasty. All in all; though; we'll stay closer to home at a more affordable hotel that doesn't stiff us in parking next time.
100554,ahoy31,09/23/2004,Don't stay here if the forecast is rain We stayed at the Renaissance Seattle in late August. We were upgraded to a Junior Suite on the Executive Floor. The first night was great and the room was decent.The second night we were awoken by dripping water from the ceiling. The rain outside was being funneled into our room. The water was spilling over the wardrobe onto the counter and flooding our carpet. We called maintenance and they told us that this happens every time it rains. They instructed us to ask for more towels from Housekeeping and used all our room towels to soak up the deluge. The hotel did refund us the night however; I wouldn't stay there if the forecast is rain. It is possible that the issue was only in our room however the ceiling of the cafe on the 2nd floor showed clear water damage.
100554,SaraCKTaylor,09/09/2004,Okay but not a four star The location is pretty good - especially if you take the hotel shuttle from the airport (that will save you about $15) because it is the first stop. I wouldn't rate the rooms a 4 star as I have seen it mentioned before. They are pretty clean but seem very old. We were able to walk to most places but it was a little bit of a hike uphill coming back.
100554,ATripAdvisorMember,09/03/2004,Good value with ideal location Clean and well kept. Nice restaurant with a view. Small clean gym has a nice view also. Really convenient to most anyplace you'd want to go. Rated 3.5 stars-compared to other 3.5 star hotels I've been in; the Renaissance should be at least a 4.
100554,mossman99,08/25/2004,Ask for the upper east side We got a room here for a week in August via Priceline. One side of the hotel backs on a major highway so we made it clear to the front desk that we wanted the downtown/Puget Sound side of the hotel. They gave us a hard time because we had used Priceline and others were paying full freight for the good side. But in the end they caved and gave us a high floor on the good side. The room was nice and the view was very nice. The only problem with the hotel is that it's on a steep hill and walking back from all the downtown attractions really works those buns. But there are some convenient bus lines nearby; and the new public library is a (steep) block away.
100554,ATripAdvisorMember,08/21/2004,A Fine hotel We stayed here in August 2004 and the hotel was much better than I expected. I Had found the hotel on the Internet and had no experience of Seattle or it's environs. The Renaissance sits atop a hill I suppose nearly a mile above Seattle but it is a straight walk down to the seafront. Walking back is a different matter and so don't stay here if a) you cannot walk up hills and b) don't want to pay a taxi fare back up to the hotel (cost us about $5 to $7 usually). The hotel was extremely comfortable; has a small pool on the 28th floor (gym too) and the staff were extremely friendly. One of the nicer hotels I have stayed at....
100554,betch4,07/17/2004,Great Downtown Hotel!!! We stayed at this property for 2 nights and were very pleased with its cleanliness; location; friendliness of staff; and amenities. Only issue was the hot tub- it wasn't working properly; but no big deal. We'd definitely stay here again!
100554,ATripAdvisorMember,03/29/2004,Hot Water Would Have Been Nice showReview(1750785; 'full');
100554,ATripAdvisorMember,12/02/2003,Nice place; great location showReview(1504013; 'full');
100554,Meg312,11/11/2003,Very comfortable showReview(1481789; 'full');
100554,ATripAdvisorMember,10/09/2003,Amazing views with amazing style showReview(1383546; 'full');
100554,ATripAdvisorMember,10/06/2003,Good price but ... showReview(1376923; 'full');
100554,ATripAdvisorMember,08/16/2003,Good location Great Pool/Health Club showReview(1229912; 'full');
100554,Whoshr,07/31/2003,Nice place showReview(1154971; 'full');
100554,ATripAdvisorMember,07/16/2003,Great place showReview(1138697; 'full');
100554,ATripAdvisorMember,06/30/2003,Good value showReview(1119361; 'full');
100554,ATripAdvisorMember,04/08/2003,Not Bad; But... showReview(931250; 'full');
100560,toomuchtravel,12/06/2008,The Hilton is great Stayed here two nights while attending a conference at the Hyatt; a few blocks away. No problems walking back and forth. Very friendly staff; including in the concierge lounge - able to provide great dining recommendations for all types of cuisine. The lounge is rather small; but good choices in the evening (not open for breakfast). The room was average size; but clean; including the bathroom.The only problem was that the Internet (hard wired only) did not work in my room. I had to host a Webinar that morning; so they immediately sent a maintenance person (after troubleshooting efforts on my part) who verified that it was not working. They moved me to another room in time for my Webinar and sent me a fruit/snack basket with apologies (and didn't charge for the Internet). They really took care of the problem the best ways possible!There is free wireless Internet in the lobby; along with a pay per use business center.The hotel is on the periphery of downtown; but is accessible; especially with the free downtown transit zone. If you are determined to stay at a Hilton; you should like this place. I also recommend you consider the Homewood Suites - Convention Center/Pike Street (see separate review).
100560,jean8239,10/23/2008,Good location; small rooms. This hotel was in a convenient location in downtown Seattle; but I wasn't a fan of the set-up. I know there's not much to be done about it now; but I don't think I would choose this property again- especially for the price.First of all; you enter a rather empty area on the ground level. There was nowhere for the taxi to pull into and no awning to keep rain off. There was no doorman. Just a door at the corner of the building. You have to get on the elevators to get to the lobby and that really wasn't marked well. There's a ramp that leads to parking and a cardio center; but I don't know if I would have even noticed the elevators right away if somebody hadn't gotten off of one of them. The lobby is about 14 stories up over the parking area (I'm guessing at the amount of floors).Reception was efficient if not overly friendly. I know this sounds corny; but I kind of like the oh you're a Diamond member; welcome back spiel that I get at other Hilton properties. They did not even acknowledge that I had even stayed at a Hilton before. I really don't think they could have cared less that I was a paying guest at the time.My room was on a mid level floor and the hallway felt very cramped to me. The fixtures were older and the room itself was very; very tiny. I've actually had bigger rooms in prime areas in New York City. I ate in the restaurant at the top of the hotel. The dirty martini was excellent. The prime rib was not so great.The employee in reception did ask me if I wanted the key to the mini bar when I checked in; but forgot to give it to me. When I went back to the front desk to retrieve it; the response was oh-here. I looked around for area information in the lobby and nobody offered any assistance. It just seemed like the employees did not like working there at all. Then again; it was a Saturday night and they were at work.My main concern was the small room size- even the bathroom was super tiny. If you have more than one person traveling and need a little space you may want to look elsewhere.
100560,andrew23,09/14/2008,Excellent choice in the heart of downtown Seattle Bathroom
100560,zeenes,09/09/2008,overpriced Got a friends and family discount and this room was still way overpriced. The location was great for walking to various places around the city; but the room was tiny. I also have no idea why Hilton insists on making people pay for internet access; especially in a room that expensive; but they do. Not particularly impressive.
100560,DRPC,09/04/2008,Is a nice place I like this place but they need more people; the pool is great and you can see the Boeing Company from your window.
100560,seahwk,08/24/2008,Fine Stay! Stayed at the Seattle Hilton for one night. We were celebrating our 20th Wedding Anniversary and were not dissappointed.We parked in the Hilton garage and took the elevator to the 14th floor (lobby) to check in. The area was very nice with an attractive lobby bar. After a short wait (2 min. or less) we were greeted in a friendly manner and checked into our room without incident. I had pre-ordered some amenities to be in our room (flowers etc.) and when we got to our room they were there as requested. The room was on the Executive level (28th floor) and had a nice view of Elliott Bay (looking toward the northwest). The room was clean and the bed very comfortable. As some prior reviewers mentioned the room itself was small but not uncomfortable. We had no complaints. As others have mentioned the executive lounge was very small but the view was nice and the attendant was very friendly. This was the only below average experience we had. All staff were very accommodating and the location of the hotel was convenient to shopping and Pikes Place market (a walk of about 1/4 mile).All-in-all we would stay here again when in Seattle. Don't believe the negative reviews. The Seattle Hilton is a nice hotel in a very good location.
100560,FrequentTravelingGuy,07/19/2008,Definitely; worse Hilton anywhere We arrive late at night; to find hotel had been oversold and they didn't have a room for us (despite guaranteed late arrival with credit card). They tried to put us in nearby hotels -- but none were available. So after screwing around for about an hour; they put us in a function room with fold-out bed. They assured me the next day they would move our luggage to a bedroom. But when we came back after a day of enjoying the city; and went to front desk as instructed; the clerk had no idea where our room or luggage had been located. After calling around and banging on the computer for awhile; they found a room -- and had the bellhop find our luggage and move it there. But when we got there; room was not available; so they put us in yet a third room. Screw-ups; screw-ups; screw-ups. When all finally settled; the room was extremely small. I stay in New York city regularly; and this room was even small compared to New York rooms. There were several other screw-ups during our stay. A bellhop told me he was trying hard to find a job at another hotel in town that is better run. This hotel needs better management.
100560,TaigaBridge,06/17/2008,Decent downtown hotel if you aren't driving Nicely in walking distance of convention center and; if you're active; the monorail and waterfront. Rooms nicely furnished with great view; but mine was very small. Ridiculously overpriced room service and minibar; but lots of local places will deliver.And don't even think of trying to park your car. $25 a day!
100560,DenverMark,06/08/2008,Recent Stay and News Regarding the Fitness Center Recently stayed at this property for 3 nights. We have no complaints about our room; which was on one of the HHonors floors; and liked the decor. Some previous reviews have mentioned that the hotel charges for in-room internet and that use of the business center is not free. Although I don't like it either; in my experience this is not unusual at all for full service hotels. The executive lounge is indeed very small; as is the fitness center. I responded to an online survey about this hotel; and mentioned both items; as well as the lack of a pool. Although my HHonors welcome letter that was handed to me upon check-in mentioned complimentary access to Gold's Gym; it turned out that the nearby location is now closed. I received a response which acknowledged the inadequate size of our executive lounge and stated that they are in the process of building a new fitness center for the hotel. It will be located on the street level; will be open 24/7; and will have Precor treadmills; elipticals; stairmasters; and strength and conditioning equipment. They anticipate opening no later than July 1st.
100560,Iowaman1959,05/30/2008,Better than previous reviews suggest We stayed at the downtown Hilton recently for four nights for a conference. I was apprehensive about the stay given negative reviews from other travellers. We had a very positive experience during our stay - although we did not use either the exercise facility or the business features. As per another's suggestion we requested an upper floor room with a view of Puget Sound. This was quite pleasant. The room was clean and quiet; although a little on the small side. The bathroom amenities were quite nice. We ordered room service during the stay; and the food was excellent and arrived as ordered. Additonally; the lobby bar was pleasant and understated. I'm not sure this hotel would be a good value at full rate; but discounted for the conference it served quite nicely.
100560,rogergtfour,04/24/2008,Horrible Customer Service; beyond Worst Hilton; possibly worst hotel. I'm trying to keep my review within guidelines; because I feel it's important for people to know the kinds of business practices we ran into.We stayed at the Hilton for two nights; on the second night we were having our wedding reception at the top of the Hilton.All the booking went smoothly; the room was decent (exectutive sweet) and not overpriced; since we got a discount for having our reception there.The problems arrived later during our reception; and here is a short summary of things that happened.-Elevators were having issues off and on throughout the night.-Myself and several others from the reception were stuck in the lobby; and couldn't get back up to the reception due to elevators not working; and the key card we were given not working to go back up-The DJ closing the party early since only a few were at the party (no one could get back up)-Hilton Staff locking up the room; and not allowing us entrance to gather our belongs; or use the reception room for the additional hour and a half is was booked for by contract-A Hilton staff member challenging me to a fist fight; telling me to hit him; after I got aggravated and insisted he let us back up.-Having the head of security apologize for the actions of said staff member.-Finally getting back to the executive suite at least; to stay the rest of the night.-Having the police show up; because my wife assaulted the Hilton staff member who tried to fight me; be putting a hand on him and getting between the two of us; even after security had apologized to us.-After the police left; from hearing our story; an hour later (so long because the elevators were broken again) the night manager and security officer showed up to kick us out; for above mentioned assault; and we should be glad an arrest wasn't made.-After threatening to get lawyers involved for the breach of contract; being told we can stay.-Getting a call 15 minutes later from the night manager to apologize to me; and being told that we would work out some sort of discount for our trouble.-Waking up in the morning finding that we were double charged for the room; and parking for vehicles that were not ours.-Dealing with people that were at first nice; saying they would work on getting charges reversed and would call us right back.-Finding out that the Hilton made additional charges not outlined in the contract without consent-Being told that they're only willing to reverse a small portion of the charges; because the staff there says our story is false.So in the end; they breached our contract; and refused to credit us back for it. Not sure if we'll take any further action because we're already burned out from the abuse we received.
100560,Traveller323,04/16/2008,I Agree; The Worst Hilton Ever! This is the absolute worst Hilton that I have ever stayed in. We are Gold HH members; travel a lot; and this is the absolute worst Hilton in the world. We were on the last leg of a two week vacation with our 10 year old daughter that took us to Hilton properties in South Lake Tahoe CA all the way to Whistler BC. I would rate the other Hiltons as ExcellentFirst of all they charge you $9.95 a night to use the internet in your room. The free wireless internet is only available in the Executive Lounge (small converted guest room) or in the lobby. We went up to the Executive Lounge and it was comical. There were business people packed elbow to elbow on their laptops using the free internet eating and drinking their free food. What a sight! I'm sure that they could de-congest the Executive Lounge if they didn't charge for the internet!We stayed on a Hilton Honors floor; but noticed that dirty dishes and newspapers in the hall weren't picked up for the three days that we were there.The excercise room is about the size of a walk in closet and they have two treadmills and a stepper jammed in there.The only people who provided any sort of customer service were the Bellmen. Front desk personnel and management that I delt with have no customer service skills.My car was parked in the Hilton garage and my window was smashed out and my car was ransacked. Hilton Security simply left a business card on my smashed window and took the time to sweep the glass off of the ground. I discovered that Hilton Security knew that my car was broken into and let it sit there with a smashed out window for over two days! Did they notify me? NO! After a series of failures by Hilton staff I was put in touch with Seattle Hilton's Director of Security. I asked him why I wasn't notified that my car had been broken into. His response It is not our policy and it's not in the parking manual. Hilton Honors stated that the GM would contact me on Monday. Well here it is Wednesday and no response. I finally drafted a lenghty letter to Hilton Corporate HQ regarding the Seattle Hilton.
100560,Joandio,04/11/2008,Perfect convention property Stayed here April 7 - 11. Attended a conference held in the hotel.This property is in a great location in downtown Seattle; in easy walking distance to Pike's Place Market; Pacific Place shopping; the Convention Center; and the monorail to the Space Needle. It is an older property; but the only way to guess that is due to the slightly smaller bedroom and bathroom sizes; along with the narrow corridors on the floor levels; along with the small number of rooms on each floor. All walls; tiles; linens and furnishings were clean and modern; presenting a nice decor. Bathrooms were equipped with Crabtree Evelyn Le Source toiletries (my favorite!).Rooms start on floor 14 (which I was on) and run through floor 28; with the restaurant on the 29th floor. Three elevators provided smooth and speedy service. Another plus - to access any guest floor; and room key was required; helping make a single traveler feel safe.The meeting rooms were spacious and the hotel staff kept refreshments aplenty.Breakfast and lunch each day in the restaurant was an unexpected gourmet treat - much more elegant than normally required for informal meals. The restaurant had a spectacular view of Puget Sound and when the sky was clear; the Olympic Mountains. The view was easily seen from any seating area.The bar area also had a menu but I didn't eat there - but the bar was large with a cozy decor.The concierge was friendly and helpful. One night she made a reservation for me at Cutter's Restaurant; making sure the restaurant would provide me complimentary transportation for my return to the hotel. At the restaurant; I was given an appetizer; courtesy of the concierge. Also; I needed a 4:15am town car pick up for the airport my last day and the concierge booked me with a company; saving me $15 off the most affordable transportation I found on my own on the internet.My only disappointment was the business center - very small and a $6 fee for use. Most hotels now offer this as a complimentary service. Maybe the Seattle Hilton will change this soon. Thanks for a great four nights; I slept very well!
100560,Pemple,03/16/2008,Th Worst Hilton Ever I have stayed in dozens of Hiltons worldwide and I have finally found it鈥he worst Hilton ever. Here are the high (low) lights鈥?br/>鈥?There was a long hair in my room service dinner.鈥?The gym in this 28 story hotel has 2 running machines and one step machine in a room about the size of a bathroom.鈥?When I complained about the gym I was told I could use Gold鈥檚 Gym but they did not know where it was exactly.鈥?There were about 15 people waiting for a table for breakfast this morning鈥 am eating my breakfast out of a cardboard tray in my room right now.鈥?The sink has a massive crack in it.鈥?The wallpaper is peeling off the walls in the room.鈥?The grout is missing from the tiles around the shower.鈥?I complianed and received no answer...Bear in mind that I have at least Gold status with Hilton so it is possible that this room was the upgraded type!!To be fair; the staff are actually very nice but that鈥檚 probably because we are in Seattle鈥?br/>Congratulations Hilton Seattle鈥ou win!
100560,Braindrain,01/17/2008,Not bad; given the competition I stayed here for 1 night and am HH Gold. Not sure why people complain about check-in not being ground level as there are many examples of international hotels with a similar configuration. IMO; not something to really gripe about. I actually welcome it as it means the floors start at a higher level thus further removing you from street noise. Upon walking to the ground floor entrance; the bellman was extremely pleasant and asked if it was my first time. While waiting for the elevator; he carefully explained the hotel amenities and wanted to make sure I felt comfortable. I was a little early for check-in and my room wasn't ready. No problem. I left my bags with the concierge and went looking for lunch. Upon returning; my room was ready and was given a room on the 25th floor. I noticed they called this floor the HH floor. The room itself was a decent size. The furniture is newish and there is a flat screen tv; although I consider this de rigeur for the HIlton chain. I did think the comforter was a little on the thin side; but did the job. There is an in-room safe and an electric thermostat. Some of the hangers looked a little derelict but did the job. The washroom sink is separated from the toilet and bath. Both areas are quite small. One thing I did note is that the shower had excellent water pressure. As a HH Gold; I was allowed access to the 28th floor executive lounge and received a coupon for a free buffet breakfast on the top floor restaurant. There were some passes to places such as Gold's gym but I can't remember the other ones. The lounge had h'ors d'oeurves from 5-7 pm. I walked in and noted there was a single hot steamer (didn't look inside) with a decent selection of veggies. I think there was an alcohol selection. Didn't stay as I had other dinner plans. Next morning; went to the top floor restaurant for breakfast. The buffet was not the most plentiful I've seen but decently stocked. There were the standard bacon; sausage; eggs; french toast; pastries; fruit; etc. A feature I like about all Hiltons is that you can ask for made-to-order eggs as part of the buffet. I ordered an omelette and what came back was a HUGE omelette that was very good. I've had omelettes in plenty of hotels before and can vouch that this thing was big. Check-out was smooth. The whole time during my stay; there were reminders that I would be getting a survey and if I couldn't rate the hotel a 10; they encouraged me to call someone about it. Considering the Hilton is NOT a 5 star hotel (I think 4 star); it met expectations. The staff certainly did try and tried hard. I would stay here again; provided the price is right. I'm giving it 4.5 stars (but TripAdvisor won't allow that) because the HVAC was a little loud and the smallish bathroom size. The staff service is definitely 5 star.
100560,sylvia1900,12/03/2007,Solid hotel Recently stayed at this hotel for 2 nights. No major complaints. The set up is a little odd what with having to take an elevator to the lobby from street level but nothing to stress over. Check in was smooth. We were given a room on the 23rd floor. It was just right the right size for myself and my boyfriend. Apparently this hotel has been recently renovated. It shows. The furniture in our room was in pristine condition and the widescreen LG tv's are great. The beds and bedding are also top notch. The one complaint I would have about the room would be that the bathroom area is on the small side. It is definately a one person sized area. You have to take turns getting ready.Also something that might be and issue for light sleepers who plan on sleeping in is that the hotel walls are on the thin side. Sound travels here. We woke early on both mornings to go out and could hear housekeeping knocking on doors loud and clear. I thought they were knocking on the door of the room next to ours but when I peeked out they were at least 5 doors down.We were given access to the concierge lounge on the 28th floor. It is a converted guest room and as such is not particularly spacious. The gentleman up there serving drinks is great for any kind of questions you may have about where to dine; what to see; etc. He recommended a fantastic restaurant to us and made us reservations as well. I can honestly say it was one of my top five dining experiences ever.I did not dine in the hotel restaurant or use the fitness room so I have no comment on those areas. There is a lobby bar which is fairly spacious but I never saw more than 5 guests in there at once. Not a super busy place.One final comment I would like to throw in about this hotel is that the staff we came across were all pleasant. I find this to be one of the things I judge an experience by the most. Its kind of like going to a restaurant and having wonderful food and horrid service. The food could be the best ever and you probably wouldn't go back because the service sucked. All of the service personnel we came across were friendly and courteous. Particularily the concierge in the concierge lounge. They made our stay most pleasant. I will definately be back to this hotel
100560,GollyLou,11/27/2007,Mostly excellent. I have just stayed in the Seattle Hilton for 4 nights and apart from a couple of minor issues I found it to be excellent. The concierge at the front desk was very helpful. Check in is on a different floor but there was no hassle going up there; and it was extremely fast.The rooms were very clean with large; comfortable beds and nice views; if not spectacular; and the flat screen tv is really excellent with a wide rage of channels. The bathroom is small and has a strange layout but overall it was ok. There is lots of storage space to put things.They serve a nice; and not completely overpriced; breakfast which also had fast service. I did not eat a main meal in the hotel but it is close to a lot of restaurants and two blocks away from the major shopping area.The only issue that I had with the hotel was the bathroom. The plug in the bath did not work making it impossible to take a bath if you wanted as the water just drained away.
100560,makidwell,11/26/2007,Smallest Room I've ever been in! I've never stayed in such a small room before in my life and for the price you would think it would have been much larger. The bathroom amenities are nice; I just wished the bathroom would have been large enough for 2 people to stand in it at one time. The room is so small that 2 people can't walk between the beds and the tv at the same time. Did I mention the beds? For the price you pay you would think the beds would be much more comfortable; but they aren't! I just really don't have any positive reviews on the room; except nice bathroom amenties (if you like Crabtree and Evelyn). Even the towels weren' t that soft...Sure; the hotel is convenient to shopping and sure the bartender in the lobby (Bob) is one of the best by far; but to park in their garage you have to pay $26/night. I wasn't that impressed with the restaurant either; you will get much better drinks in the lobby bar (Bob is the bartender there). The drinks are expensive though; so you might want to drink elsewhere.The staff was nice enough; but they didn't even offer or ask if we wanted a mini-bar key. I had to go back down to get one and that was after a lady came by the room to check our mini bar. Did I mention that she softly knocked and then proceeded to walk in our room and we were not prepared for company at that moment! My husband was furious and wanted to tell the front desk about it; but I told him to just blow it off.For the money; I do NOT recommend this hotel. I think there must be much larger rooms in a hotel downtown somewhere and they surely must be nice rooms for that price. I know we will continue to search for that hotel and keep you informed when we find one.
100560,MauiDiver,09/17/2007,Not worth the price at all.... We stayed here after returning from our Alaska Cruise - if you are a Hilton rewards program member - this place is not worth the points per night. The hotel lobby is on the 2nd floor; so you have to drag you bags off the street to the elevators that take you to the lobby.Our room was ok; but they have motion detection temp control in the rooms that stop seeing you when your in bed; so each night we would wake up 2-3 times as the room was hot and without any air; as soon you moved around the AC would come back on - this it the worst nights sleep that I ever had in a Hilton.We were here two night and we did not sleep much.The day before we left; I booked a private car via the bellman so we could get the airport on time. Lucky I checked with the night guy; as the day guy never did book our car to the airport.The Exec room (free food and drinks) was a small room that had been convered - not what I would expect for a Hilton property that charges $350.00 a night.Do you self a favor and stay at other Hilton property.
100560,stephenraustin,09/16/2007,Great views; marginal executive lounge Easy to find; easy and safe to park; check-in is on the 16th floor (a bit perplexing). Room was ok for $330 - the executive lounge was a converted guest room; overly crowded and too compact. I'll go back but not happy about the premium price for an average hotel.
100560,goneallthetime,09/10/2007,Good location - average rooms - Great Exec Lounge We stayed with our daughters at this downtown Hilton property for three night over the holiday weekend. We had a nice view of the bay; although some buildings got in the way. The front desk staff was very polite and helpful with me; but I did see them treat some older guests with a little disrespect. Parking was a joke at $26.00 per nite. On the positive side - the Executive Lounge; although a little cramped; offered free drinks and appetizers everynight from 5 - 9pm and the Exec Concierge was very helpful. He put together a dinner at Salty's that included a complimentary limo ride to and from the Hilton - a big win for the kids. I would stay here again on points of for business; but if it was my own money I might look around before booking it.
100560,2Midwest,09/03/2007,Great service; great hotel After reading the many negative reviews on this property; I was hesitant. How long could it take to check in? Only a minute--and they have an atm style check in machine. The service: outstanding. Ask for a room facing Puget Sound on a higher floor for a view that rivals the Space Needle. The new flat screen TV was nice. The room was spotless. In short; the only thing I could confirm from reading the reviews below was that indeed the carpeting in the outside hall was a bit dated.
100560,jnjr,08/29/2007,Great Before we entered the lobby; we were greeted by several employees. Service was excellent. When issues arose; they were promptly and efficiently taken care of.Rooms were clean and well furnished. Concierge was very helpful.Very close to downtown attractions.Views only of other buildings; but not a problem.Restaurant at top good.
100560,fwtexastraveller,08/28/2007,Good downtown Seattle hotel My family and I stayed there for three nights during a vacation stay to Seattle and Vancouver this month. At a price in the low-$200s; we thought it was good value. It's an easy walk of several blocks to the Pike Place Market and everything else downtown. (Beware; part of this walk is uphill going or coming back. Choose your poison if you're sort of out of shape.) Numerous top-shelf restuarants are nearby; including the incredible Wild Ginger; which is just a block and a half away. The rooms have a clean contemporary feel. Our rooms (we stayed there before and after going to Vancouver) were outfitted with high-def televisions; mini bars; and safes. The rooms start on the 14th floor and go up from there (the garage is below) and offered great views. The hotel's business center is open 24 hours daily; and Internet is available there for a nominal fee. The Top of the Hilton restaurant offers great views of the city. We tried the breakfast buffet one day; and it had decent; but limited standard fare (sausage; but no bacon! was my 6-year-old daughter's complaint) for the money. Some of my party ordered off the menu for breakfast and loved the food. The Top of the Hilton is also open for lunch and dinner and has a small bar; but we didn't go up there for anything but breakfast. The lobby bar and lounge is comfortable and is laid out in vignettes that feel like your living room. The staff is very; very chatty and friendly and the concierges are very knowledgeable about local restaurants and attractions. The manager personally greets people as they check in; and thanks them for their business. Very nice; genuine touch. Nice hotel; whether you're in town for business or pleasure.
100560,Tiamaria865,08/26/2007,Friendly; Convenient; Comfortable Hilton We stayed at the Hilton Seattle from August 18-20; 2007. What a beautiful; friendly; comfortable and well-located hotel. We were only a few short blocks from the Pike Street Market; harbor front restaurants and shops and even closer to the high-end shopping district (5th and 6th Avenues) with Nordstroms; Macys; Abercrombie and Fitch; Gap; etc. Our room was a King Non-Smoking. The room was larger than expected; well-furnished; and the bed was extremely comfortable.The parking garage and elevator system were convenient and fast. I never had to wait more than a couple of minutes for an elevator.The hotel staff was extremely helpful; friendly; and knowledgable of hotel ammenties and the city (what not to miss in 2 days!). We were directed toward the Brooklyn restaurant for our first dinner in the city -- good choice. The Top of the Hilton was wonderful for nightcaps and breakfast - great view. As HHonors members; we also had the Executive Lounge appetizers and drinks in the early evening. All was excellent; especially the EL concierge staff.I highly recommend this hotel and will stay there again on my next trip.
100560,sberhard,07/13/2007,Not deserving of the poor reviews; nice place to stay! Yes there is some construction going on and one of the elevators was being rebuilt; but from arrival to check in and then to the room; no issues noted. Friendly employees were the norm. We visited the concierge bar upstairs and the lobby bar downstairs and had nothing but friendly; mostly efficient service. It DID take a bit for the four of us to get our bloody marys and mimosas with breakfast in the morning.I wouldn't worry about the negative comments keeping you from staying here; the hotel is centrally located; reasonably priced and is all in all a very comfortable place to stay.
100560,ewjnews,05/15/2007,Below Average and overpriced Broken TV Cabinet in Executive Room
100560,thatbeachgirl,02/26/2007,Dated; musty; overpriced; rude staff The only good thing about this hotel is its location--easy walking to shopping and to the market. The hotel itself is overpriced for what you get; which is old furnishings; musty hallways; and a quite curt staff. Fortunately; after three rounds of correspondence; we received a half-stay refund as requested.
100560,dawnzascorp,12/20/2006,Excellent Experience at Seattle Hilton We had a massive power outage in Seattle recently due to a huge windstorm. We decided to spend one night at the Seattle Hilton and what a pleasant stay it was. Our standard room was spotless; warm; and comfortable. All of the staff we dealt with were friendly and professional; from the front desk to the housekeepers. This is a lovely property in a convenient downtown location. The only drawback was the parking garage; which has tight spaces and was full to the brim. However; we were very pleased with our stay at this hotel and would not hesitate to stay there again; or recommend it to out of town guests.
100560,NotooPicky,11/29/2006,Stay Someplace Else In order to maintain my Hilton HHonors status I stayed as many weeks as I could stand before I just became too fed up. The building is old and outdated; the parking garage is a pain; the workout room a joke; service is lacking; staff are unskilled in their jobs; and nobody really seems to care. For example parking seemed to be handled differently every time I checked in; with the result that nearly every time I left the garage I had to go through the process of explaining that I was staying at the hotel and wait for someone to figure out if I had paid for parking. Billing errors occurred more than once; including a charge that showed up a week after I checked out. The most galling however was the total disinterest in making a frequent customer happy 鈥?the rooms I was given included some needing repair; some with spectacular views of a wall and puddles on a roof; two with barely functioning air conditioners; and a room designed for handicapped access that can best be described as barely functional 鈥?and they never gave me a room on; or access to; the executive floor. There are many fine hotels in Seattle; and this isn鈥檛 one of them.
100560,Bfords,11/12/2006,Overpriced and dissapointed We recently stayed in the Hilton and as the name and reputation would suggest we treated ourselves. Unfortunately we should not have bothered; the foyer was very impressive and the staff friendly but the room was a real let down. I found the hotel overpriced and the accomodation was no better than your average $100 hotel; the bathroom needed replacing; the water came out yellow at first and really smelt!We left early in the morning as we had to catch a train to Vancouver B.C so did not have time to complain; but thought this would be a good way of letting people know not to stay here.
100560,iggyinlondon,10/22/2006,Luvman is full of hockey pucks I have not stayed at the Seattle Hilton; but I have worked for Hilton and Luvman's claim that he can walk into a Hilton Hotel and get the employee discount on the spot is not true. In order to get the employee discount your reservation must be made two weeks in advance and an ID card that has been signed by either HR or your department manager must be presented with a photo ID at check in. None of the Hilton properties are able to give an employee discount at check in and as a former front desk manager; I found it to be annoying when people pretended to be employees in order to try to get a discount.
100560,JerriBlank,08/04/2006,The people are nice; but the hotel is tired There's really no reason to stay here; there are much better options in Seattle for the same price or less.I'm a hilton honors diamond member; so I was hoping for some sort of upgrade. The rooms are the same on every floor; so no benefits here. I was given some coupons to the bad breakfast buffet; but apparently everyone in the hotel had the same vouchers because the tiny room was packed and there were not enough tables.The decor in the rooms are very outdated. The bed was comfortable; but the shower and all other furnishings were not good. It was just a depressing room all around.It is in a good location. Hilton should just close it down and re-make the whole place; it could be a lot better. It is NOT worth the price they charge.
100560,swood,05/10/2006,STay anywhere else There are plenty of nice hotels in Seattle. This is NOT one of them. I had a terrible stay here (bellman lost my luggage; phones didn't work; dirty sheets); and my letter to the Manager was never answered or acknowledged. You are better off staying anywhere else.
100560,Alltaken,05/08/2006,Gold Member treated Horribly My room was fine but as a Gold Hhonors member; I was not offered access to the executive floor at all. This was a first for me; as I have always either been on that floor or at least given access to its amenities. I was given two $5 coupons towards breakfast - one for me and one for my teenage daughter. The coupons did not list their value and my waiter (the worst I have EVER had ANYwhere) told me they were worth $10 EACH. Breakfast took FOREVER to arrive and I had no coffee refills in the hour I was there except for the one time I chased down another server. Totally ignored by our waiter; I left cash for our bill and deliberately left no tip (I normally am a 20% tipper). Found out later my credit card was charged for cost of breakfast (less the measly coupons that turned out to be worth less than the waiter indicated) and the horrible waiter kept the cash for himself!! Called and complained - nothing offered as a refund. Dining manager simply said he would speak to the waiter about charging my card when I had not signed permission on the check to do so. I travel a lot and this was a nasty experience. Felt ignored; misled; and robbed. This alone is enough that I would never return to this HIlton.
100560,martinsa,04/12/2006,Below average Facilities are in need of an overhaul and feel very dated. Service is OK. Only reason to stay here would be if you get a good rate and need a central location.
100560,DetroitTraveller,03/07/2006,Was better than I Expected I was attending a convention in Seattle in February and chose this hotel largely for Hilton points. Having read many of the poor reviews I was a bit concerned. I need not have been. This hotel was very good. A manager could almost always be found in the lobby attending to guests. During the weekdays Hilton Honors members were all entitled to a complimentary hot buffet breakfast in a separate lounge and complimentary wine; beer and appetizers in the (very small) HiltonHonors lounge in the evening (5-9pm)! Rooms were average; but clean. The staff was amongst the friendliest I have encountered in American Hiltons. I would recommend this hotel.
100560,ATripAdvisorMember,02/09/2006,It's fine; with a very good location. This hotel was just fine. I have travelled extensively; and found nothing really wrong. The beds were too soft and mushy; But the rooms were not that bad. I don't see how anyone can say it is really bad; I thought it was just fine; and when I logged on to give my comments I couldn't believe what the other reviewers had said about it. It's not brand new; but fairly well kept; and you can't beat the location. We stayed 2 nights and toured the city; we parked our car in the on site garage and just walked EVERYWHERE! Never took a cab even once. Shopping; Theatre; the Finest Restaurants; it's all within walking distance of this hotel. The staff was friendly and the concierge was very helpful. The restaurant at the top of the hotel had very good food and a great view of the city and mountains. I probably wouldn't pay more than about $115.00 - $150.00 (Max) for this hotel; but for the location and savings in cab fares it was worth it. Friendly staff and convenience well outweighs the exagerated comments by the other reviewers. I live in the midwest; maybe those city slickers are just too picky. I would recommend this hotel and I would stay there again anytime.
100560,ATripAdvisorMember,01/04/2006,oh yes...it is THAT bad This hotel is dismal and depressing. Rooms are as outdated as previous reviews stated. They do have better linens/beds etc. on the executive floors...but what is the point when the rest of the room is so dumpy. Bathroom was a joke. The best part was the hospitality room for the executive floors. They had emptied out a room and set it up in an old guest room. Classic! Hard to figure out what the Hilton is thinking. They should just level this place and start over. Definitly wound NOT stay here again--even if it were the last available room in town.
100560,Misfit22,12/15/2005,Not THAT bad Stayed 12/05. While I admit the furnishings/carpets draperies are way past due for updating; I found the bed very comfortable with the newer Hilton linens and pillows. It was very convenient to stay after seeing the show at the 5th Avenue Theatre. However; I wouldn't pay much more than $125/$140. If they are asking for rates more than that; I'd consider staying elsewhere. Had dinner in the lounge at Top of Hilton; good food; service.
100560,ATripAdvisorMember,11/30/2005,Rooms need a major remodel I'm a Hilton Diamond member and stay almost every week at a Hilton property. The rooms at this Hilton have a very 1970's dated look and feel. The rooms are very small and are so very; very dated. This hotel really does not meet the standard of a Hilton property. Stay away from the rooms that face the freeway; lot's of noise The staff was great but you can feel their pain working with a lackluster property. The location downtown is great. This Hilton is near the major downtown department stores and some great places to eat.I would not stay here again until the rooms were remodeled and brought to upper class Hilton standards.
100560,RobnJack,07/24/2005,Worst Hilton in US I am a Hilton Hhonors Diamond VIP and stay over 60 nights a year at hilton properties. I have never been to a Hilton as bad as this one. It took 20 minutes to get an elevator from the parking to the 13th floor lobby. I was given a room on the executive floor; but right above the noisy freeway. The room furniture is from the 70's; dark woods and scratched; small 17 inch TV and the 2 small chairs were worn thin and dirty. The only clean thing in the room was the carpet; it looked newer. The air conditioner didn't work well and the room was hot and stuffy; I had to keep the windows open to get any air at all. I am writing Hilton on Monday to demand my money back; I wanted to tell the girl at check out how bad the hotel was; but I think she knew because she never asked. Do not stay here; if you are a Hilton Hhonors member and want points; try the Hampton Inn a mile away. It's not that great either; but at least you know what you are getting
100560,IheartTravel,07/17/2005,No one would miss it If this hotel were to vanish; no one would miss it. This hotel is far from being a jewel of the Hilton family crown. I found it long-in-the-tooth. My room carpet had a very pronounced grease stain and the temperature was difficult to control. The room was pooly lit. Taking the elevators is a thrill ride in itself: half the time the floor number display in the elevator didn't work; or missed a digit; sometimes the elevator would rocket past my floor only to open its inner doors while still in motion to the next floor making it paticularly worrisome for someone with a small child. The interior elevator doors were scratched with grafitti. The businessman's continental breakfast was never in the same place twice making one play detective each and every morning. Sometimes the breakfast was held in the tiniest of conference rooms; sometimes next to the gym.Internet service in the room was often off-line; yet refunds were never offered - one would have to ask for them specifically.The parking garage is horrendous - caution do NOT rent a large; long vehicle you'll never make it on the U-turn required on the second floor.Chances of me staying here again: Zero.
100560,ATripAdvisorMember,07/06/2005,Just okay This is an old hotel; and it is not near a beach; unlike the information given by Hilton. It is on top of a parking garage and the lobby is on the 11th floor or something. The rooms are really small. The beds are old; the breakfast is okay; but expensive. Hilton rates this a Level 5 hotel; and we had a talk with them about it. They say it is so rated due to the location. I say atmost; this is a Level 3 hotel.
100560,ATripAdvisorMember,07/04/2005,excellent choice great choice for our stay close to the airport ( right across the street) . The room was lovely; the price was right; booked through hotels. The room was quiet and offered everything. Just be aware that parking is $ 15.00 overnight.
100560,smonion,06/14/2005,I didn't actually stay here but was displeased with phone service Last month I was calling quite a few Seattle hotels to inquire about a suite for a romantic in town get away with my partner. I specifically was looking for a room with either a sunken bath tub or a jacuzzi bath. Most of the hotel personnel that I spoke with were polite and accomadating. The only really negative response I got was from the Hilton.When I called I stated my question and then the man I was speaking to listened and asked me to hold. I held for several minutes and then when he came back to the phone he seemed to forget what I wanted to know. I reiterated my request and he kinda laughed at me and said 'Oh yeah; you're the one that wants to know about the bathroom; it has a john; a tub; a sink. Do you neeed to know anything else?' I just couldn't believe this man thought it was professional to call a toilet a 'john' to a customer. How crass. I was not impressed and chose not to stay there as a result.
100560,lscott,05/21/2005,Pretty much okay We stayed the night before taking Victoria Clipper to BC and again at end of week before flying home. HHonors member; chose because was Hilton and seemed to be reasonably located for us. Both nights; had room on 14th (lowest hotel floor; lobby is one floor down) . Rooms quite okay but ordinary and unmemorable; neutral decor; well lighted baths; king bed; slight view of waterfront over roof. Really like the new alarm clock/radios in the Hiltons; understandable and functional.About 10:30 the first night we were wakened by a terrible noise; like an air raid siren. It seemed to be coming from inside the wall over our door. Another guest came running in his pajama bottoms! I called the desk but it stopped while I was on the phone. Said would send someone up but never did. When we inquired at desk if this had ever happened before; they were politely mystified but not too interested. Said might be the plumbing??! Or the elevator?? Well; it's a mystery.There was a lobby and bar just off the checkin area. Looked pleasant but we did not linger there. Seemed strange and isolated with lobby on high floor . Heard other people complaining in elevator that it seemed so impersonal and not bustling like a city hotel should be. We paid lowest rates available on Hilton pay-in-advance website; big city prices but no ambience. Was satisfactory for our brief overnights but would not choose it for a longer visit.
100560,ATripAdvisorMember,05/06/2005,Convenient Location Older hotel centrally located in Downtown Seattle with easy acess to I-5. Room was small and the air conditioning was noisy. Staff was friendly and accommodating. Checked in late in the evening and had difficulty locating the hotel because of the absence of a street level lobby. Lobby is located above the parking floors. This made checking in somewhat inconvenient; having to carry all my lugggage from my car. Porters are available at street level during the day. From the tiny rooms to the standard ceiling lobby; I just felt very cramped in this hotel. I'll consider staying at a newer hotel during my next visit.
100560,angeladurham,04/17/2005,Posh Hotel My husband and I stayed at the Hilton in Seattle in September 2003 for the night and really liked it. We stayed in a queen room with one bed. The bed; linens; wall paper; furniture and bathroom were all really nice. We had a nice view too. And it's centrally located to so much. We reserved a room off Hotwire.com so the room was about $100.
100560,yepperz,04/10/2005,Excellent Location; Needs Interior Renovation comfortable but average room; free pass to Golds Gym at the convention center; ethernet internet in room didnt work but the free wireless in lounge did; restaurant on top of hilton is nice... basically; this hilton is in an excellent location downtown close to business areas; mall; convention center; bars/restaurants; however; needs to undergo some interior renovation.
100560,ATripAdvisorMember,01/01/2005,Outdated - Perfect for your Grandma! I stayed at this hotel 23-26 December 2004.The hotel had not been updated in years; and the front desk tried putting me in a standard room even though I booked an executive room. In addition; the HHonors lounge was closed for the week; but that information wasn't advertised on Hilton's website. The best part about the hotel was the 'Top of the Hilton' restaurant and the internet access in my room was pretty good. The view from my 23rd floor room wasn't bad either. Also; the hotel's central location is pretty good; but if you want to be closer to the shopping district I would recommend the Sheraton or Westin.
100560,JKD,10/14/2004,good location showReview(2702900; 'full');
100560,QVCAddict,10/06/2004,Awful Hotel showReview(2622487; 'full');
100560,ATripAdvisorMember,08/11/2004,Disappointing.... showReview(2441664; 'full');
100560,lass,04/09/2004,Great Bar and View showReview(1770435; 'full');
100560,ATripAdvisorMember,03/11/2004,Pleasant business experience showReview(1720146; 'full');
100560,ATripAdvisorMember,02/16/2004,Terrible Customer Service on Valentine's Day showReview(1651268; 'full');
100560,ATripAdvisorMember,11/19/2003,Is this a Hilton???! showReview(1493344; 'full');
100560,ATripAdvisorMember,08/09/2003,Over rated... showReview(1220008; 'full');
100560,ATripAdvisorMember,07/31/2003,We loved the Hilton!! showReview(1155444; 'full');
100560,lass,08/26/2002,Hilton is not worth it! showReview(682100; 'full');
100560,lass,09/23/2007,銉€銈︺兂銈裤偊銉炽伀涓績銇┿仺銇︺倐渚垮埄 showReview(19164498; 'full');
100560,lass,05/23/2004,銉儞銉笺伅锛戯紥闅庛仹锛戯紨... showReview(19927601; 'full');
100560,lass,02/18/2004,鏃ユ湰銇с儝銉儓銉炽仺銇勩亞... showReview(19925284; 'full');
100561,katykrystal,09/28/2008,Loved it. Stayed at this hotel before and after a cruise. The room booked by the travel agent was basic but on our return we booked extra days directly with the hotel and were given a fantastic room with a view of the Space Needle at a good budget price. Would definitely stay there again. Staff were very helpful. Lovely complimentary breakfast. Free tea and coffee 24 hours a day. Great location.
100561,dschamboumping,09/25/2008,Ok for the price I see that most people will agree with me; the hotel is ok for the price. The reason I have given 4 instead of 3 points is; that now that I think of it and having returned from a 4 week United States trip; I find this hotel above average for the prize they charge.$99 during high season for two people; including an (average) breakfast; located not far from downtown Seattle - that sounds like a pretty good deal to me.The location is really convenient; it's just a short walk to Space Needle; and from there one can take the air train directly into Seattle.The staff was helpful and friendly; there was complimentary wireless internet available and coffee and tea in the lobby.The rooms seemed mostly clean; but way too small. You'd basically have to crawl over the bed to reach the far side of the room. Also; this hotel has the slowest elevator I have ever seen; but all in all the convenience of the location and prize just beats those small downsides.
100561,chezmarpole,09/24/2008,Nothing fancy; but excellent location My fiance and I chose to stay here because we wanted to be downtown without breaking the bank. The rooms are basic but adequate - especially if you plan to spend the majority of a weekend stay exploring Seattle; as we did. The location is excellent - walking distance to trendy Belltown shops and restaurants. We had a memorable Italian dinner at Barolo Ristorante; a ten minute walk from the hotel.
100561,palapagal,09/04/2008,Ok for the price Stayed here for 2 nights at the end of August. The location is good if you are visiting the Seattle Center (Space Needle; EMP; monorail) and you are just a short bus ride (stops right out front) into downtown and Pike Place Market.We had one of the larger rooms on the 5th floor. While it was nice to have more space; not sure it was worth the extra money. The carpet was in need of a good cleaning or replaced. I would not walk barefoot on it. The bed was ok. The bathroom looked like it had been updated not long ago. We did find ants in the room on our last night but did not bother to complain since it was getting late and we would be checking out early in the morning. The breakfast was your typical free hotel breakfast; nothing fancy but was very crowded.The pool hottub were great to have and to pass a couple of hours in the evening since it was raining during our stay.We found the front desk staff to be very helpful and answered all our questions.We didn't have any issues with noise coming from the busy street below but that might be because we were on the top floor.Would we stay here again; maybe if we could get a better price and they did some updating.
100561,World17,08/29/2008,Acceptable (barely) for the price My family of four (including 7 9 year old boys) stayed at this downtown Seattle hotel for two (2) nights before an Alaskan cruise. It was one of the less expensive hotels in the area and I was not expecting luxury; but my overall stay was disappointing. On the good side; it is in a safe area just a few blocks from the Space Needle and surrounding attractions and Pike's Market and the waterfront are walkable (although a little bit of a hike). However; the rooms and lobby are tired (the entire building really); the breakfast area overcrowded and it is serviced by a single; small; slow elevator. The advertised free shuttle to the dock was instead $6.00 per person and contracted out to a van service and the high speed internet was also down. The front desk staff was adequate; but I could have accomplished the same goals for less (with a better breakfast) at the adjoining Travelodge. At best; this is a 1-2 night hotel when waiting to go on a cruise (which about half of the guests were). For that purpose; it's fine. However; if you are visiting Seattle as your destination; I would look elsewhere.
100561,rustbucket,08/28/2008,Just fine I had to make a last minute trip to Seattle while two conventions were going on and this was the closest hotel to the downtown area I could. When you arrive the dingy 70's exterior doesn't do a lot to ease your mind; nor does the location but once you get into your room things improve. It seems to be newly renovated and everything was clean. Bed was quite comfortable and the room was quiet; despite facing a rather busy street. The rooms are quite small but I live in NYC and I'm used to tight quarters so it didn't really bother me. The breakfast room makes your high school cafeteria feel like the Ritz and is a rather depressing start to the day; I'd skip it and talk a walk over to Belltown for a proper cup of coffee and any kind of breakfast you'd want.Totally acceptable for what it is; a motel on the edge of town.
100561,thirdshf,08/25/2008,Convenient location but not much else to recommend The Quality Inn Suites Seattle has a couple of things going for it -- price and location -- but that's about it.I'm guessing that this hotel opened its doors back in 1962 when Seattle hosted a World's Fair; hoping to capitalize on fairgoers visiting the city back then. There are two or three other similar hotels nearby built to the same blocky college dorm standards as this one. I've seen references on different websites noting that this hotel was recently renovated; but evidence is sadly lacking. This hotel looks tired and could use a spruce-up. The room was a big disappointment -- two queen beds; a knotty pine dresser; a TV; and little else crammed into a tiny space. There wasn't even a chair in the room to sit on. I'm sure there are monk's cells better furnished than the rooms in this place. The room was so small that the three of us would be tripping over each other if we all tried to move at the same time.The rooms either overlook Aurora Ave. (the hotel is not set back from the street) or the back alley and the adjacent Travelodge. Aurora Ave. is a busy major thoroughfare that carries a lot of traffic (and the accompanying noise) into downtown Seattle in the morning rush hours. The rooms in the back don't get the traffic noise; but you have to contend with sound of garbage trucks emptying the dumpsters early in the morning. A lot of construction is currently going on in this neighborhood; including a building across the street from the hotel. That raises the daytime noise level as well.If you have a car; note that while parking is free for guests; you may not be able to get a space in the hotel parking lot. There are not enough spaces in the lot under the hotel to accommodate all guests. At night you can park at the end of the driveway off Aurora Ave.; but that may necessitate backing out onto a busy street the next morning. The alternatives are parking on the side streets or in a nearby surface lot that will cost you. Because of the nearby construction some spaces on the street have been designated as no parking areas; limiting that alternative.The indoor pool is OK; though it was closed for one day of our stay. There are no changing rooms at the pool and you have to walk through public areas of the hotel in your bathing suit to get there; so bring a coverup if that's an issue for you.Breakfast is the pastries and bagels fare that you find at most hotels these days. Get there at least a half hour before the breakfast room closes; however; because it doesn't look like they restock the buffet during the final 30-45 minutes.On the plus side; this place is three blocks from Seattle Center attractions like the Experience Music Project; Pacific Science Center and the Space Needle. Busses to downtown Seattle stop at the front door every 10-15 minutes during the day. The front desk people we dealt with were friendly and helpful. The neighborhood seems safe at night and there are restaurants nearby in the Belltown neighborhood (about a 10 minute walk)If you're not fussy or claustrophobic; I suppose you could get by here. If you're willing to spend more money; the much newer Holiday Inn Express on the other side of Aurora Ave. might be a much better choice in this neighborhood. I wish I had done that.
100561,juliaxuxu21,08/17/2008,Awesome A+ Experience!!!! I have been to my share of hotels and this one have surpassed my expectations.No dislikes at all. Hotel experience was amazing. Room was clean and comfortable. Great location at a reasonable rate. Customer service an A+. Look out for Ricky; cause he's the man! He'll get you more than what you need and is extremely friendly.
100561,ms2112,08/13/2008,okay for a night or two Good points: The location is great -- a five minute walk to space needle. The continental breakfast is well stocked and is of good quality; the bathrooms are newer. Price is not out of line for downtown Seattle.Down side: Parking is a royal pain; not nearly enough of it. get there after five and good luck finding a space; staff not all that helpful in most regards. OLD hotel; very slow and rickety elevator. While bathrooms are clean and look new; they need to replace room carpets or something; because ours smelled like a gym bag filled with sweaty socks. Hallway smelled old and musty as well. plug in alarm clock in room did not work; had to call twice to ge a replacement; then the replacement(which was older than the original one) did not work either. It was okay for a one night stay before heading to the airport the next morning; and as I said quite close to space needle and tourist spots downtown.
100561,KiowaVT,07/17/2008,Some rooms are awfully tiny--smallest I ever had in a Quality Inn or Choice Hote The hotel is clean. The odd numbered backside rooms escape the traffic noise. Near things. But a feeling of long cave-like halls; mild service; and what a bloody small room. Europe? Nope; Seattle. Not a bad deal at Seattle prices; but certainly the Queen rooms are nothing I look forward to again. Fine; but not uplifting.
100561,armywife93,07/08/2008,Good downtown location This is a great hotel to stay at if you have lots of downtown Seattle activites planned. We spent three nights here and weren't disappointed. The ONLY complaint I have (which really is minor in the scheme of things) is that there is only one computer in the lobby with internet access and it was really difficult to get on it with the hotel being very busy. I think for the size and capacity of this hotel; they should definitely have a second or even a third computer. I also think that travelers who want to spend time on myspace and other sites like that should bring their own computers and have the common courtesy to not monopolize the only computer available for guests. With that being said; the rest of our time here was great.Public transportation has a pick up right in front of the hotel. We opted for this for trips to Pike Place Market; as parking down there would have cost us $15 and the bus cost us $6.50 round trip. We walked to the Space Needle; restaurants; and also walked to the dock of the Victoria Clipper (Pier 69). We found it much easier (mostly beacuse of parking prices); and left our rental car parked in the gated parking lot beneath the hotel. Breakfast was abundant; but the breakfast room was WARM and always full so we did take the food back to our room. The people at the front desk were incredibly friendly and helpful with travel ideas; bus routes; restaurant suggestions; etc. The Mariners were in town and they had sign-up sheets at the front desk for shuttles to the games for $5/person. We had a room that had a sliding glass door to an outdoor area where everyone from the hotel had access to. I wasn't happy the first day back when our curtain had been opened by the housekeeper so everyone could see in and see what we had. The next day the curtain was kept closed which I was thankful for. Our room was always made up and cleaned very well. I did a load of laundry and found it reasonable at $1.50 per machine to wash and dry.
100561,dreamcatcher1969,07/06/2008,okay but needs upgrading My family and I stayed here for 2 nights; we got the big family suite on the fifth floor. Definitely not worth over $260 a night but with 6 people to divide with; it made it ok We heard plenty of comments from people in the elevator ride up that we were LUCKY we weren't on the second floor because the rooms were horrible. Because they were busy we had to move into another suite the second night. The second suite was a little more run down than the first one. They definitely NEED to steam clean the carpets or get new carpet it was pretty gross. I would not walk without shoes in the room. Air conditioning wasn't the greatest but was manageable. Nice size family rooms; but we probably won't go back. Would rather spend a little more money for something nicer and more updated...After all I am on holidays
100561,WifeMom,07/03/2008,Good enough We just needed a basic room to use after a late concert at Key Arena. We checked in around 4:00 and the staff was very friendly. We were very thankful for the free parking as well. The hotel as a whole is older and a bit dingy; but it was good enough for us. Our room was quite small; barely enough room to walk around the two double beds; with a table; chair; and TV crammed into one corner; but since all we needed was a bed and bathroom; we were fine. The bathroom was small too; but clean; and lots of hot water. The air conditioner also cooled the room very well. The free breakfast had a good selection and tasted good. In short; if you need a no-frills hotel close to Seattle Center; and don't want to pay for parking; this is a good place to stay. If you want big and fancy; you won't be impressed.
100561,WATravelers005,07/03/2008,Not best choice We stayed one night on the 5th floor. Hard to find - directions not clear. On very busy road; so pretty loud. Elevator really slow and made ominous noises. Lighting on floor dim; sort of creepy. Room layout weird - two sliding glass doors out to tar paper roof - no seating; no signs saying Stay Off. Small kids next door were of course drawn to edge. Could not get DVD player to work and called front desk to ask question - staff didn't know but would send someone up. Canceled request. Not in best area - thought we could walk to Seattle Center but homeless people were sleeping in doorways between the two places - and I have young girls. Opted not to walk. Stuffy smelling. Windows grimey from the inside. Odd mixture of furniture. Free continental breakfast hard to locate and about what you'd expect for free. Room was not ready at check in time so they deducted $10 off our bill. Will not stay there again. Ever.
100561,readymade,06/25/2008,Good budget option for downtown OK; I'm tired of some of the finicky reviews of this place. It's a Quality Inn; for Pete's sake. Don't expect the Ritz. It's a perfectly fine 2* hotel. I was there for UW commencement and the city was busy; so this was the best I could do. I got a rate of $95 on Quikbook; and that was the best I could find ANYWHERE for this or any other decent property in downtown. When I arrived; I asked for two beds. The clerk was knowledgeable and efficient; and said she had only one left; but the rate would be $99. No problem. Still a deal for these dates. The lobby had a kind of Northwest lodge feel; with stone walls and floor. There was free coffee available and limited free newspapers. The elevator was kind of creaky and battered; and the guest room hallways were pretty shabby; but the room itself was spotless. Event the edges of the carpet seemed vacuumed; something I often don't see in 4* hotels. It had a beamed ceiling; again with the lodge feeling; and a microwave and mini-fridge. Plenty of room. Free wireless internet (although sometimes a weak signal). No problems with noise. The free breakfast was pretty abundant; although the breakfast room was crowded. There were signs about not taking away food; but my sister brought me stuff anyhow. No big deal. So I was perfectly satisfied. There's FREE parking! Some is in a lot alongside the street (Aurora); but there's also a hard-to-find garage. Go behind the hotel and completely around the block to the other side. You'll see a small Quality Inn sign over the entrance. You enter with your room key; so access is completely controlled. The elevator will take you all the way to the guest floors. I'd say the elevator was the biggest problem here: it was slow; old; creaky; and ugly. Otherwise; everything was fine. They even have a nice indoor pool off the lobby.The location was good. It's not in the thick of downtown; but DT is very accessible in a few minutes walk. If you exit the hotel and go right down Denny Way; there's an area with cafes and restaurants; and further down is the Space Needle food court. There's also a McDonalds near the Space Needle. If you go a few blocks north on Denny Way; there's a Whole Foods Market. And if you're in a hurry; there's a convenience store/gas station on the corner of Denny and Aurora; about 2 minutes walk.So I would not be afraid to stay here. I hope this hotel will move up in the rankings.
100561,katdog,05/29/2008,Decent hotel; nice location. View out window 2
100561,SanFranExplorer,05/02/2008,OK if you just need a clean space to sleep... I just finished a 5-night stay from Comfort Suites Downtown Seattle and moved into this hotel down on the road for another night before heading back home. Boy was I surprised to see the difference of hotel facility between the two! I have stayed at other Quality Inn/Suites in the past but this one by far is my least favorite one. While Quality Inns/Suites is not the same as Comfort Inns/Suites but since they are operated under the same hotel family chain; I do expect equivalent or at least similar quality standard; especially when both hotels are only within 300 feet away from each other. Despite that the Quality Inn/Suites Downtown Seattle offers clean basic rooms with maybe 5-10% less in pricing; it is a somewhat run-down facility with a bear-cave feel - small; dark and old. I guess if you just want a simple basic place to stay for a day or two and are budget conscious; the Q hotel Seattle will be an okay choice. It is mediocre overall; upgrades are definitely needed for the hotel.
100561,grandmaBoise,04/28/2008,Issues with the Quality Inn and Suites in Seattle We booked and stayed in two rooms. The one room had a telephone that did not work and a heater that did not work. Then there was a problem with the toilet in that room. These problems were taken care of after we complained. We stayed three nights and not once was the hot tub warm enough to sit in; even after we requested that they turn up the heat. The other room had bugs in the shower.
100561,abracabubble,04/18/2008,Middle of the line hotel We stayed here for about 4 days. It is not a terrible hotel; however; things need an upgrade badly. The best thing about this hotel is free parking and location. I would only recommend this hotel to people who are on a budget and want a decent location; and who are spending most of their time out of the room.
100561,nikkit11,03/14/2008,Horrible service; front desk gave key to stranger at 2 am My boyfriend and I were looking for a room with a jacuzzi in Seattle and this one was in our price range so I called them to book a room. The girl at the front desk told me in a very [----] and curt way that there was no rooms available for the dates I wanted; then hung up. I looked at the website and there were tons of rooms so I called back and was able to book a room for the exact same dates I said the first time with no trouble?!?!?! Should have been my first clue....Then when we get there she wouldn't process my Canadian debit card at the front desk and told me I needed to find an atm. She told me I could go up the street to a gas station. We did; but then the next day realized that there was an atm that worked fine for our card right in the lobby of the hotel?!?!!? THE WORST PART - At some point in the middle of the night; someone opened our room door. It caught on the chain but it opened. I woke up but wasn't sure if I was imagining it or what; so I just stayed awake all night after that. The next day we went down to breakfast and then tried to come back; and our key cards wouldn't work. We went to front desk and it turns out that when we paid the day before no one had bothered to check us in fully in the computer; so in the middle of the night the front desk guy gave our room to one of his friends.... Then he deactivated our keys because we weren't checked in?!?!? This hotel is disorganized and has terrible service. Also; the location isn't that great; but you can walk to downtown and its cheap. The jacuzzi was fun tho; I just don't recommend using bubble bath cause you can't control those bubbles with the jets on!
100561,cdw1982,12/29/2007,Seattle stay The Quality Inn Suites in Seattle is located three blocks from Seattle Center; home of the Space Needle. The area was originally built for the 1962 World's Fair. The area appears to be mostly offices and t.v. stations. We did walk a few blocks to find some restaurants and there is a food court in the Center House near the Space Needle. The monorail from Seattle Center runs to Westlake Center mall with plenty of shopping and restaurants.The hotel was built for the fair; but was added onto several years ago and recently the rooms were updated. Our room was rather small for four adults; but since we were out sightseeing most of the time it was fine. The room had 2 double beds and included a microwave and refrigerator. The bathroom had been updated with marble floor and new fixtures. The staff was friendly and helpful and we found the hotel to be clean. Although the hotel was full during our stay; our room was very quiet. The hotel is next to a very busy highway. With the window closed; the noise was not a problem. Parking is free at the hotel; which is great for a downtown hotel; but stalls are limited. They serve a nice breakfast; near the pool area. The breakfast room fills quickly; so the earlier you get there the better. Although the area around the hotel was not very tourist friendly; we thought the hotel was a bargain. $115/night for 4 adults; free breakfast; and free parking in downtown Seattle.
100561,HiroVancouver,12/11/2007,great price; great location; great hotel This gem of a hotel was much better than I thought it would be. We came down to Seattle for a Seahawks game. The hotels in downtown Seattle were way too expensive for us; so we choose the Quality Inn which is only about a 15 - 20 min walk to downtown. Or you can take the Monorail which is only 2 blocks away from the hotel and takes you to Westlake Center. We took the shuttle bus to Qwest Field which only cost $5 return per person. We paid $112 (before taxes) for a room with two double beds. There's free parking. We saw plenty of available parking; so I'm not sure why other reviewers had problems. The complimentary breakfast was the best feature. Usually you just get cereal and baked goods; but here you get eggs; bacon; and potatoes. there's also a waffle maker; plus the usual pastries; cereal; tea; coffee; juice; etc. There's a huge indoor pool and hot tub. The room itself was clean and comfortable. There's a fridge and microwave which is unusual. I didn't like the pillows though because they flattened very easily so I had to ask for more. The staff was very helpful and courteous. No problems at the front desk whatsoever. All of the features combined with the proximity to downtown make this hotel a great stay. I will definitely stay here on my next trip to Seattle.
100561,gerri7577,11/26/2007,What a dive!!!! Drapes looked like there had been a massacre in our room; balcony area (for smokers) was directly outside our room and had people partying and carrying on ALL NIGHT; bathroom was still dirty (spiderwebs under the sink); interupted by maintanence the next morning because my shower was leaking into the room beneath us; breakfast buffet resembled prison food with NOWHERE to sit...will never stay there again!!!! Was close to everything but we were afraid to move our car for fear of losing what few parking spots they had....were forced to take cabs at huge prices to go a few blocks. So much for giving my kids a nice getaway birthday weekend...the only good thing was Disney Princess Wishes on Ice at Key Arena.
100561,DougHeffernan,11/10/2007,Great Bang for you Buck! Took wife and kids to Seattle for the weekend for a shopping trip. We had a great stay at this hotel...great comp breakfast and very nice for the kids to swim in an indoor pool in November.Excellent location as the space needle is 2 blocks away and easy to get to public transportation.When asked directions to shopping malls the girl went online and printed us mapquest directions to a couple malls.Will be back!
100561,pinklaserdotcom,10/24/2007,Great for limited budgets and easy going travelers! We stayed at the Quality Inn Seattle in August for 5 days and have to say that we would come back. We were unable to check in as we arrived early; but the staff were kind enough to check our bags and deliver them to the room when we checked in. We were on a limited budget; so our room was small; but comfortable and we only needed to ask for more pillows; blankets; etc. and they were delivered promptly. The bed was very comfortable; sheets clean and soft and the bathroom and rest of the room clean as well. We just wondered how those strange handprints got on the ceiling...? The breakfast is fantastic; but don't forget to bring your breakfast tickets! The pool was nice and open 24 hours and there is a great looking gymn available. We didn't use the gymn... hey; we were on vacation! but I saw others enjoying it.If you don't want to rent a car or pay for a taxi; you can walk the 2 blocks to the space needle and take the monorail downtown; where you can walk anywhere or catch a cab for a few less dollars. Just remember the monorail shuts down at night; so don't get stranded downtown. All in all it's a clean; comfortable place; wonderful all you can eat breakfast; not doughnuts and coffee like others and in a good location for a reasonable price. Ricky is the man if you need anything!Hi; Ricky and staff and thanks for everything!Christine
100561,jel79,10/05/2007,great value for money! we spent 3 nights at this motel and found it to be everything we could have wanted. It is a little further out of the city than we would have liked; but a short walk to the space needle where we caught the monorail into the city ($4pp return). Free parking; complimentary deluxe breakfast (superb!) and free wi-fi made this the choice for us. the decor is modern; clean and all rooms come standard with a fridge and microwave (something other places charge more for). there is a great market on the next block open 24 hrs. only downside is the lack of restaurants within walking distance. perfect otherwise!
100561,robertwcook,10/03/2007,Decent basic accommodations.... I stayed here on a 2 day pre Alaska cruise weekend with my partner 2 sets of parents. We had no real problems; except I thought the one elevator was mighty slow. Took the stairs most of the time. Service was friendly pretty efficient ( when I needed extra pillows they were promptly delivered to my room). Breakfast was a nice variety of things including eggs; bacon; freshly made waffles; etc. Enough for morning sustenance. I got a great rate on Quikbook.com of $95.00; which was a bargain for that area. We walked to the Space Needle; the monorail; also walked downtown both days. It is a nice walk I felt safe no matter where I was in the city.
100561,REDLEG22,09/30/2007,You get what you pay for Quality Inn Downtown; 225 Aurora N; Seattle WA.; You get what you pay forPeriod of stay: Septe;ber 16-20; 2007The location is conveintant to the space needle and especially the monorail; which will wisk you directly to downtown in a few minutes for a round trip fare of $2.00. However; I would suggest the Travel lodge; Holiday Inn Express or the Best Western which are all within blocks of one another. This like many other hotels in high tourist areas; takes in a lot of group tourists arriving on buses from various locations. Warm breakfast was very good; scrambled eggs and bacon; toast; bagels; coffee; juices; cereal and even waffels. Unfortunately you had to walk through the lobby and pool area to get to the dining area.The corporation obviously had purchased the facility from another chain. The renovations included new carpeting and wall covering in the halls; a refrig; microwave and coffee maker in the rooms and marble; yes marble; flooring; vanity and a new tub surround in the bath. They forgot the carpeting in the rooms; which were terrible. In our room; when we walked across the floor it loudly squeeked as though the flooring was not nailed down tightly below the carpet.The first night we had to change rooms because the walls were so paper thin that you could hear the voices in the next room speaking in their normal tone of voice. We moved at 11:00 p.m.The resturants in the area are supposed to be within walking distance; they are if you are a young adult or an avid jogger; we rented a car on the thiord day just to be able to get to the local resturants.The room rate was $130.00 per day; I would suggest paying a little more and finding a hotel closer to downtown.
100561,grandmadebi,09/28/2007,Will not stay here again! While traveling down the PCH from Bellingham; WA to San Diego; CA we made reservations for and stayed at the Seattle Quality Inn Suites. Yes; the hotel was within walking distance of the Space Needle. However; when I requested a 2pm check-out (we did not check-in until after 7pm) as per the special services extended to Choice Privileges members; I was told the latest we could check-out was 1pm; the room was small; there was an accumulation on dust on the top of the drapes which fell down on me when I pulled them closed; only one elevator worked and it was slow; the complimentary in room coffee service was provide only for one person; after showering; the bathtub took forever to drain (over 8 minutes) and left behind scum; we had to walk through the indoor pool area to reach the breakfast room; the business center computer was out of order; and the sole desk clerk was so harried trying to do several tasks at once that several guests left after waiting too long for service.
100561,jehobden,09/17/2007,Parking Huge Problem Here This place was ok; as it was within walking distance to Space Needle and that area; but most everything else had to be reached by car. Parking was insufficient for Memorial Day weekend; as several underground parking garage spaces were taken by mattresses and other hotel furniture. Suite was ok but not as nice as it was depicted on website. Breakfast was ok most times; though too crowded on some days.
100561,willingrvw,09/14/2007,Small but good value Stayed here for 6 nights on our first trip to Seattle. Picked this because of the location; price and free parking. Hotel is older; but apparently being renovated. They had a big air compressor in the parking lot and were working on the roof the whole time we were there.Rooms were small (about 10' x 12'); but clean. Ours was on the Aurora St. side and tended to be noisy during the day and early evening; because of the RT 99 traffic; but quieted down later in the evening.Our security lock was broken when we checked in and found that the tub didn't drain after the first night's shower. Told the desk; but it took them 2 days of repeated requests to make the repairs.Breakfast was good; but always crowded and most people ended up sharing tables. Parking was never a problem for us; even over a football weekend.Convenient location for Seattle Center; the Space Needle; EMP; Science Center; etc.
100561,BZT,09/02/2007,Fine location; take care which room you stay in We stayed at Quality Inn and Suites; 225 N Aurora Avenue on two occasions in late August 2007. As I understand human nature; there will be different reactions to this hotel; some of which we shared. As an aside; try to get rooms on the odd # side of the house; preferably on 4th floor. Advantages are 1) view of Space Needle nearby and most importantly 2) the din from the traffic clogged Highway 29 Aurora Avenue permeates all of the even # rooms; you need to keep your A/C on just to sleep. This is a hotel that is being serially upgraded. The hot breakfast is really very nourishing and filling. Tends to be crowded at the end of the breakfast hour. Parking can be problematic; it is free but limited on site (on 1F and in basement. Parking spot is not guaranteed and you have to be creative sometimes about where you park). Location is outstanding for convenience (near Seattle Duck Tour; Seattle Center; monorail stop for access to downtown; Pike Market; etc.) As of 8/07 there was a shuttered up diner next door; the location was basically safe; looked dark and a bit forbidding coming in late at night. But this is a lively; crowded; active hotel. Long waits exist for the elevator.
100561,cansada,08/28/2007,Should Have Listened Lost my online reservation and charged me twice for the room. Breakfast room turns into a cattle call and bathroom was not cleaned properly ie. shower curtain smelled of mildew. I read other reviews and refused to believe the negative comments. They were true. Do yourself a favor and don't stay.
100561,bindrew,08/03/2007,Was ok We spent two nights at The Quality Inn Suites before heading north toward the San Juan Islands. I chose it because it was close to Seattle Center. Our stay was pleasant; nothing fantastic. We had the King Select Suite 2.The pool was nice and the breakfast was good but the rest of the hotel was mediocre. We could tell that they did a lot of renovations to the bathrooms which was nice but the jacuzzi handle was broken so I had to call maintenance. The beds were old and a bit saggy but I could tell they were trying to keep things updated. Just not quite there yet.The hilarity was when we were ready to check out and we realized our 2-year old son had locked himself in the bedroom. He was fine (finally allowed to do what he wanted to do without us telling him no) but I think it took maintenance longer to come unlock the door than it did for them to come fix the tub handle. But; that might be b/c I was more anxious about getting the door open than having a nice bath.All in all; I probably would not stay here again. If I had gotten the room at a cheaper rate; perhaps; but not at the full price.
100561,hotellobby,07/31/2007,left hand doesn't know what right is doing Desk clerks were not helpful as they should of been in getting the type of room we had booked 4 month's in advance.The maids and baggage handlers were very courteous and helpful.Ricky was the only desk clerk who seemed to know what he was doing.The pool was closed the three nights we were there with promises that it would open very soon.Double room which we did not book was much nicer than the two queen bed room we did book.
100561,Smoozie,07/18/2007,Tiny but comfortable The bathroom. The shower is behind the door. I couldn't get it in the shot.
100561,DesertDweller,07/12/2007,Great Hotel! Just returned from a 2 night stay at this property; and could not have been happier! The staff was very friendly.Check in was simple; room was spacious. Frig; coffee pot; microwave all in room. Pool; spa and free hi speed computer available in lobby. If you bring your own laptop; free wireless hi speed in room! The very best thing about this hotel is the beds...extremely comfortable mattresses; with 3 down filled pillows and down comforter! Full breakfast daily; including eggs; bacon; waffles; yogurt; danish/bagels/toast; fruit; cereals; etc....truly a feast!2 block walk to convenient store for snacks. McDonalds also about 2 blocks. Short walk to Space Needle and Mono rail to mall. Then short walk to Pikes Place Market. Can't wait to return and would not hesitate to stay here again.
100561,SCworldtraveller,06/12/2007,Much more than expected! Arrived at the hotel around 9:30 am following cruise. Hotel is not far from pier 66; but if you arrive by car and are not familiar with the roadway system getting to it may be a little daunting. Spotted it easily from the highway; but there aren't any turn-offs to get to it. You must drive down a distance( around 45th street); and then turn right in order to get back onto 99/Aurora St. going south. Once you do that the hotel is on the right about 3 miles up.Check-in was easy; although they didn't have any rooms available when we arrived; they will check your luggage. Received our parking placard; parked in their parking lot(free); then proceeded to walk 3-4 level blocks to the Space Needle; Experience Music Project(EMP); Pacific Science Museum. Once there you can take the monorail($2-adults; 0.75-youths) to downtown. Walk 2-3 blocks downhill to Pikes Public Market and waterfront. We were told that Pioneer's Square is not far from there; but since it was raining; we decided to go back. With all that said; I believe the hotel is in a great location. Front desk friendly and helpful; coffee in lobby; pool; hot tub and sauna open 24 hours. Our room was a 2 double economy size which was adequate for our needs (2adults; 2teen-age boys and 1-2 medium sized pieces of luggage). Bathroom was small; but our room; hallways;and lobby were clean. I would recommend though; if you are staying for an extended stay to opt for one of their larger rooms.Breakfast was filling ;consisting of bacon; eggs; cereal; fruit; yogourt; juices coffee; danish; bagels. cubed potatoes self-make waffles.Other than the small bathroom and slow elevators(this gave us a chance to get some well needed exercise in and take the stairs). The hotel was much more than we expected; especially for the $95/night we paid.Oh yeah; check out was a breeze. They place the bill under your door the morning of departure. If there aren't any descrepancies; you just dial 0 to let them know you are leaving.
100561,JMD2007,01/30/2007,Disappointing Location Even though this hotel is less expensive than many hotels in Seattle; I don't feel like I got my money's worth. The location is not good if you are not travelling by car. It's a 25 minute walk to downtown (Pike Street) over busy streets and areas that I was not comfortable walking in alone. The hotel is right off the freeway. My room was very small and in dire need of an upgrade. Also; the hotel staff tried to convince me that a limo service was the cheapest mode of transportation to the airport when a cab is actually cheaper. I would recommend paying a bit more to stay downtown or; if you have a car; staying outside the city to get a bit more for your money.
100561,mocky,11/21/2006,Not Recommended!! Upon arrival parked in parking garage. Elevator was out of order (had to go to an outside elevator any time we wanted to leave or get back up to our room). Upon check in discovered POOL was out of order. This was a weekend stay and the pool was OUT OF ORDER?? PUH-LEEZ!!! Room was TINY. Was a smoking room but had to call desk for ashtrays!Bed was hard and HIGHLY uncomfortable (with 2 dips in the mattress - not just one! Probably there since hotel opened!)! No heat in the bathroom but there WAS a gob of hair on the edge of the tub and on the floor mat draped over the tub. No tv station guide so; being from out of town; had no idea what station was what. The only GOOD thing was their free breakfast. Not just a continental breakfast like most hotels have but a full buffet with a variety of choices right down to making your own waffles. That definitely did not make up for the negatives. Quality?? NOT!!
100561,lkwok2,11/10/2006,Loved the Service! I'm an employee for Quality Inn in Vancouver B.C. I was a bit skeptical at first for booking at this hotel. Being an employee of a hotel; you know all the good and the bad. Upon check-in; I was pleasantly surprised at the service. There was a coffee station and a view of the indoor pool where you check-in.The two gentleman (sorry; I didn't get the names) at the front desk were exceptional. They were friendly; polite and made me feel at home. Parking was a breeze and included with the price! (Considering this hotel is downtown and central to most attractions. Most downtown hotels in major cities charge ridiculous prices). The covered parking was a bit dim and the parking gates were wide open. The elevators are a bit slow; so I opted for the stairs instead.My room was great! However; my key cards didn't work; but the staff fixed the problem right way. I was suprised the room provided a fridge at no extra cost. The beds were comfortable and clean. (I could not find one piece of hair!) The shower was nice and hot and the pressure was strong. I requested an ironing board and it came within 5 minutes.I didn't take advantage of the breakfast or other amenities; there was just too much to do in Seattle than to stay in my room!Overall; this hotel was superb for the value and quality. The service made my stay a memorable one. They never once hesistated to answer my questions.
100561,myassesdragon,11/08/2006,A variety of room sizes so look at it B4 you sign in! We should have asked Ricky the check-in clerk to show us the room he intended to give us before we signed for it. And we should have come right back downstairs and asked for a standard size room to replace the assigned closet size one. Although it was a quiet; non-smoking room with 2 beds as requested; our room 329 had almost zero floor space. No round table; no two chairs; no desk; no desk chair; no luggage rack; a very dinky sink counter left no room for toiletry kits; only one night stand for 2 queen beds; the 2 lamps (for the whole room) each had only an 18 watt compact flourescent bulb; closet pole 18 long. I kid you not when I say there was only 24 inches of floor space between the foot of the bed(s) and the dresser. BUT room 316 (with its door open for mtce); was a typical; 2 double bed room with all the furniture that was not in our room 329 plus a much larger sink counter and plenty of floor space. So this property DOES have larger rooms; ask Emily to give you one! Hot breakfast = A-; location = B+; property condition = B. We booked online with ChoiceHotels.com using our airline industry discount; $64/night + 16% tax during rainy; chilly; uncrowded early November 2006. Yes; we would return; as I now know the ropes!
100561,Aviatorstarboy,10/14/2006,WOW Well done! Cool hotel! Great amenities; Pool; whirlpool; sauna; fitness room; and Fantastic breakfast! WOW the best we have ever had at any hotel with a free breakfast. Excellent and fast check in and out; great location; and parking was a bit tight; but we succeeded!We would definitly stay here again!
100561,bioblond,10/05/2006,Not many complaints - overall good hotel! Bear with me - long review... but detailed for those who care!!!To start off; we looked for a hotel in downtown Seattle for we were going to the International District (Chinatown) for four days. My main preference was to have an indoor pool (who knows what the weather will do; so you can't go wrong with that;) and our budget was under $125/night. We got a deal of $100/night at Hotels.com and they indeed had an indoor pool. I've had interesting experiences renting hotels from just seeing websites; and this one was one of those times. The parking is BiZaRRe - not only does MapQuest or RandMcNally.com tell you they can't find it on the map; but if you find it yourself while driving around you only have 2 ways to enter the lot... if you overshoot the entrance then you end up on the frickin' highway. Moving on... check-in was crazy... a TON of people were having problems checking in (from online reservations of all things) and surprisingly when it was our turn they found our reservation easy and got us a parking permit and 2 keys without a problem. However; we booked a king and got to the room and it was 2 doubles; and 1 key didn't work. Bleh... I was tired and my husband and I just took advantage of more space and slept on the separate beds instead of stand in line to complain about that error. Bathroom was good; carpet was ok - not the horrible conditions I expected when reading everyone else's reviews. Thought maybe I'd have a view from the window; but all I got was a lovely view of the Travelodge right behind us (teeny tiny view of the Space Needle if you look at the right angle.) Definitely within walking distance to the Space Needle and only a few blocks to restaurants; the malls/stores downtown; and only a few (drivable) neighborhoods away from the International District. The pool's location isn't that great - right behind the hotel lobby (so much for privacy.) But the pool is really clean; and the adjacent hot tub was nice - could easily fit 8 (10 kids probably.) We opted for dim sum downtown every morning; but the one morning I decided to check out the breakfast I saw a pretty decent spread - lots of fresh bagels; huge fresh muffins; a juice machine; coffee; yoplait yogurt cups; and I saw them putting away eggs and turning off the waffle machine - and that's a lot of good food in my opinion. Overall; I'd give it an 8 out of 10 - only an 8 because they did screw up the room and the parking sucked - if there were no vacancies then there wouldn't be enough spots - good luck on the street. The Holiday Inn Express across the Street had the same parking issues; and the Travelodge behind us looked 4x more run down than where we stayed. But for the money and the indoor pool and the breakfast and location; I really don't have any major complaints.
100561,db2,09/01/2006,small This place was a dump. The room was small; beds were uncomfortable low to the ground; the carpet was gross; the noise from the street was constant and the night stand looked like it was picked up at a garage sale. Sorry we missed the breakfast everyone raves about. It was within walking distance to many sites. College kids would do well here; not recommended for a family stay.
100561,litlecuz,08/21/2006,Worth the price This hotel was much better than expected. After seeing bad reviews i was quite surprised. The staff was very helpful. The food in the morning was better than expected. The neighborhood is a typical for a city this size. It is about a three block walk to the space needle. Never had a problem getting a parking spot; stayed for a week. The only problem was that the room was not very big.
100561,Buckeye582,08/11/2006,Better than expected We were a bit disappointed at check-in. The lobby was rowdy and mistakes had been made with our reservation; but our patience paid off. The room ; although small; was clean. We were on the Aurora Ave side; but heard no noise through the night. Slept quite well in fact. This is obviously an older hotel; so if you are going to Seattle to spend your time in a hotel; this would not be your choice. But if; like us; you need a convenient place to sleep; I would recommend it.The excellent breakfast every morning could cover a multitude of sins. There is no line if you go early. Hotel is very conveniently located. We walked everywhere. We received an excellent rate booking through Expedia.
100561,travlr,07/31/2006,OK at the price Older hotel; somewhat run down. Our check in was quick. Our room had a king bed and was very; very small. The A/C was very noisy. Good breakfast; but dining area grungy looking.Hotel plus; it is convenient to the Space Needle.Their transport to Safeco Field is small shuttle bus; we were told it could handle 14 passengers. After realizing that it could not hold the crowd waiting we had the hotel call us a cab - never saw the shuttle in a 35 minute wait. It is a slow trip to the game at rush hour; don't see how the shuttle can make many trips back and forth.
100561,TealFC,07/22/2006,Avoid at All Costs This place is a nightmare! It is understaffed and messy. When we arrived around 10 PM; guests were three deep at the front desk; the telephone was continually ringing; and there was only one employee. We later found out that this lone employee had only been hired a week ago. While our room was clean; the medicinal smell from the cleaning fluids was overwhelming. The hallways and elevator were dirty and littered. This place has absolutely no appeal and not anywhere close to being worth $140.00 per night.
100561,rejsende,07/21/2006,Great value We stayed for 3 nights at the Quality Inn Suites. We had a newly renovated room with a complete kitchen - even a dishwasher. The room was huge with plenty of space for a family with 2 teenage children and the children loved the pool. Even if it is not right in the city center it is close enough to walk to Pike Place market and only a few minutes walk to the space needle. We found the hotel clean and the staff friendly.The breakfast was good with fresh fruit and wafles; but the set up not very practical causing a long line from 8.30 onwards. All in all very good value for the money.
100561,ATripAdvisorMember,07/10/2006,Huge disappointment! Spent the weekend as a girls weekend/Mom's weekend away. Plans included relaxing shopping. Unfortunately there was no relaxing to be done at the hotel. It began with our reservation for two queens. When we arrived in the tiny room; we had two doubles. There was hardly room to walk around the beds; in fact the tv stand didn't even fit at the end of the bed; so they have it in the corner. The bathroom was tiny and with four ladies; the two sets of towels didn't cut it. We requested more towels and they never came. Saturday I wrote a note in English and Spanish requesting four sets of towels and left it in the room and that did the trick. We asked the front desk to call a cab and after waiting 20 minutes went back inside to confirm that they had called; and they forgot. (We were standing right outside their glass window.) The breakfast was only open 7-9am and there was a line snaking down the hall along with the tiny room bulging with people so we didn't attempt it. Upon arrival the shower had hair in it; and we had two used cups in the bathroom. The bedding was almost dirty appearing. Really dingy and scratchy. Old; flat pillows. We attempted to use the hot tub and it had a green film on the wall; along with about 4 inches of soapy bubbles. I reported to the front desk and was told that she told maintenance to take care of it a week ago. I do not believe it was sanitary; and therefore should not have been open. The hotel in on a highway; and does not represent their website's pictures in the slightest manner! Enough of my complaining; a huge disappointment (at $100 a night).
100561,ATripAdvisorMember,07/07/2006,Avoid this hotel! I recently stayed at the Quality Inn Suites Seattle and was hugely disappointed. Place advertises parking; but the number of parking spots were limited (on a first come first serve basis; with available spots located in a dark scary basement). We had paid for a non-smoking room yet the room we were given had clouds of smoke still lingering along with numerous cigarette burns on the bed blankets! We assertively requested another room yet this new one had clearly not been cleaned as there was food still left on the dirty carpet floor. We were told there were no other rooms available. Elevators are limited and smelly. Breakfast room had seating for only say 20 people; so this forced people to wait in a long line that wound all the way back to the poolside area (many like us gave up and went elsewhere). Hotel was clearly understaffed; we waited 10-15 minutes for a staff member to assist us when arriving and trying to check in. Staff were friendly; but themselves seemed frustrated by the chaotic environment of the hotel. Take our advice and go elsewhere!
100561,gordonfan,07/07/2006,An ok hotel After reading some not so great reviews; this hotel wasn't too bad. My boyfriend and I were with his family (we had a total of 3 rooms) who of course had better rooms than us but that's ok. Our room however had peeling wallpaper and a crack in the wall; but otherwise was pretty clean. We were in the back so we didn't hear any highway noise like people spoke about in previous reviews. One thing I didn't like about our room was that the one and only mirror was in the bathroom above the sink which made for a pain when I was getting ready. The other rooms had the sink and mirror outside the bathroom. The breakfast was good just crowded and the elevator worked while we were there unlike previous reviews mentioned. The Space Needle is literally 3 blocks from the hotel which is nice and the area seemed ok not too seedy; but we weren't out late so I'm not sure how it was after 11:00. It was ok for one night but I probably wouldn't stay here again; I'd spend the extra money for a better place.
100561,eastvillagegal,07/05/2006,Not Worth the Money! Reasons why it sucked:1. the room smelled2. the front desk was not helpful at all when it came to tourist advice 3. it is right off the highway4. the immediate area around the hotel is very sketchy5. I questioned the cleanliness of the hotel constantlyReasons why it's ok:1. about a 5 minute walk from the space needle2. breakfast looked ok; although I never tried itOverall; I'm a budget traveller and $107/night is a lot of for me. It was ok because of its proximity to the tourist area; but they shouldn't be able to get away with such aweful rooms for so much a night.
100561,ATripAdvisorMember,05/08/2006,Great pool; better staff; best breakfast The free breakfast was the best breakfast I've had at a hotel; including full-service hotels where you have to pay! It topped off a great stay that I was worried would be doomed from the start. It didn't begin so great because Mapquest gave me impossible directions. DON'T TAKE 99 TO GET THERE! I had to call the hotel and the guy at the front desk got me back on track; he seemed like he'd done that a lot before. Keeping the pool hot tub open 24 hours was a nice touch; too. Staff was on top of things- when they initially ran out of pool towels the staff ended up coming out from the desk bringing replacements right out of the dryer to me!
100561,ATripAdvisorMember,05/02/2006,Truly a dive; and I don't mean the pool area The neighborhood wasn't very good; and didn't seem real safe. It is literally on the corner of a street also known as a highway; and traffic noise was loud. Our room had a sliding door in it out to the balcony (we were on the 3rd floor). The balcony was only about 2-3 feet wide; and overlooked the traffic and the roof below. This sliding door was broken and I couldn't lock it. We didn't want to leave any doors unlocked in that neighborhood. It must have been broken for awhile; because there was a wooden dowel in the slider to keep it closed. I expect more than a 39 cent wooden stick to secure the place for what I paid for that room. It was over $100 for that night even after they made an adjustment for the broken door and noise inconvenience. The roof below is open at night so people can go out there and smoke/party/whatever. Some girls were giggling and screaming most of the night. The elevator was broken and out of order. The room was depressing looking; as was the whole place. The breakfast in the morning was boring and tasteless. I could have gotten a better one at the local 7-11. On the bright side; at least now I know where NOT to stay when I go back.
100561,alex197630,05/02/2006,good for travelers on a budget positives: great breakfast buffet; quiet room(i was not facing the highway though); price($71); location in citynegatives: hotel could use some renovation; breakfast room way too small; elevators not all working. the room and dining room were clean. the pool area was questionable; it just seemed old and overly used and in a terrible location (right off the lobby) definitely not a luxury hotel; and i would hate to stay there during busier times. but a decent choice for those on a budget.
100561,ATripAdvisorMember,05/01/2006,HORRIBLE!! The worst lodging experience of my life. We (my husband and two of our children) booked and scheduled a late check-in after the Seattle AMA Supercross. The initial check-in was good then it all went down hill from there!! There was no parking available at all so the desk clerk told us his shift was over in 5 minutes and told us where he was parked so we could take his parking space when he left. We went to our car and pulled off to the side next to his car and waited in the car (with kids that had to pee!) for 45 MINUTES for his shift to be over. When he finally left; he came out with another guest and gave the parking spot to them. We questioned him and reminded him he had offered the spot to us and said oh; well I decided to give the spot to these people instead. The other desk clerk was rude and no help either. Her response was that we would just have to drive around downtown Seattle until we found somewhere to park. There were 12 other guests checking in after the Supercross as well that were all complaining of the same problem and not getting any help or alternative suggestions. The group of unhappy guests finally took it upon themselves to double park in the hotell parking lot after approximately an hour (which made it about midnight!) of frustration.When we finally got to our room; it was tiny and didn't have the amenities they had listed on the hotels.com web site. There were two used water cups left in the room that room service didn't clean up and no clean cups for water or coffee. The rest of the room was clean though.Then; if the check-in wasn't bad enough; we were awakened at 4am to a HUGE fight in the hallway between what sounded to be guests and hotel staff. It went on for about 20 minutes and got heated enough that I was afraid to go to the door and ask if they would keep the noise down. I was very fearful that it was going to turn violent.We were awakened again about 8am by noisy neighbors. The walls seem to be very thin and not noise proof at all. There was a coffee pot in the room but no coffee; creamer; cups; etc. There wasn't even a water cup in the room so that we could get a drink of water or take medicine. When we went to take a shower; we found a used wash cloth left hanging over the shower rail.All in all; the stay was miserable. I wouldn't recommend this hotel to anyone. The rooms were tiny; the walls were thin; there was no parking available anywhere and the attitudes of the night staff was rude and disrespectful. I don't stay out of town often so I don't have high expectations at all but this stay didn't even come close to meeting our expectations.
100561,dmills1956,04/27/2006,Could use some upgrading Stayed here for two nights while attending an event at a neighboring hotel.I was able to find parking when I arrived on Friday afternoon.Check-in was a little inefficient as the person who was checking me in kept running to the back room for instructions... then referred to a paper list for what rooms were available for the bed type (King) that I'd selected.Received two keycards and proceeded to the 3rd floor. Neither keycard opened the door. Returned to front desk where they re-encoded the keycards and gave me a regular key.Neither keycard worked; but the key did.King bed took up most of the room. There was room for a nightstand on both sides and then a desk on one side. TV armoire was in the corner; but the drawers were difficult to open.They need to buy sheets that fit the beds.. the fitted sheet on the bottom kept slipping off during the night.There was free wireless internet available and it worked fine the whole weekend.Breakfast was most excellent... best hotel breakfast I've had in a while.Saturday night I got the last parking spot in the north end parking area.I paid $70 plus tax per night. I would stay here again for that price... but would look elsewhere if it was priced higher....
100561,MSWMom50,04/24/2006,Can't Recommend My husband and I stayed at Quality Inn Seattle in April 2006 for two nights. We had intended to stay four nights but had to leave early due to illness. We plan to return to Seattle next year but I would not stay at this hotel again. It was quite shabby both outside and in and it does not appear that the hotel is kept up very well. I did not realize that the hotel was so close to busy roads and the window of our room looked out over the highway traffic. The room was very small; cramped with the bed taking up all of the space. The room was barely clean; not well furnished; the mattress old and the bedding sparse. We found the room to be rather depressing and the bathroom was also small. The elevators were unreliable. Although the parking was free; hotel staff could not guarantee that we would have a space if we left with our car and returned. This made us feel nervous about leaving the hotel with our car. The breakfast was very plentiful; more choices of food than I've seen at most hotels but the room was very crowded; unpleasant looking and it was difficult to manuever around everything. The layout of the hotel is awkward as well. It appears that the hotel needs a complete renovation. I learned a lesson from staying here that in the future I will pay an extra $20.00+ per night if necessary and stay in a place that has a clean; attractive and cheery atmosphere with rooms large enough to move around in. I did appreciate that when we had to check out of the hotel earlier than planned; we were not charged for the two nights we had planned to stay.
100561,hazelhazel,04/14/2006,Best buffet breakfast ever We stayed one night; so we won't complain. The room was small for a family of four; but only $70. The bathroom tiny.The pool was fine; but the hot tub was not functioning. Free parking; suitable location right near the Space Needle. The breakfast was the best of the best. That was probably worth about $50 alone! More food than you could imagine. We even made our own waffles. The best.Come for the price. Come for the breakfast. Come for the free parking. With all the amenities; we can't complain.
100561,ATripAdvisorMember,04/02/2006,No internet service as stated... 1st. No internet connection like it was hyped up to be free?.2nd. When I called to tell them this they refered me to some 1-866 number that told me to install a disk that will allow my ethernet to connect to the dsl they use?.3rd. That was nonsense and just a runaround...4th. The rooms were hollow to a point I could hear the people next to me make loud noise which were intimate in a sense ALL NITE LONG...5th. When I tried to call them to get a wake up call they forgot?
100561,Ydnar,03/20/2006,Very Close to the Space Needle... Basically we wanted the closest budget hotel/motel to Seattle Center that had free parking AND a free breakfast; these two features are worth probably $30/day alone (for a family of 4).Parking was not a problem and there were a limited number of covered spaces as well. The breakfast is a full buffet and tends to get very busy about 45 minutes before closing (0930). Coffee is good; and bacon; eggs; hashbrowns; etc. make it worth the 5-10 minute wait.The indoor pool/hot tub is nice; especially with kids; and is open 24/7.The rooms are a little tired but include a fridge and microwave.Location is great - maybe 5 minutes to the Space Needle. You can walk to the Pike Place Market as well in 20-25 minutes or so.The only real downside to this property is its age; though they were renovating while we were there. The pool area and halls didn't seem particularly clean but it wasn't really a problem. I have seen comments about no restaurants close by but there is a full food court near the Space Needle that was open until 7 p.m. while we were there. We also walked downtown to numerous restaurants (20 minutes) but could have taken the free bus if the weather was bad. McDonald's is only a couple blocks away as well...All in all; not a bad deal for the location. Honestly; if you are a tourist on a budget then why would you want to spend 2 or 3 times as much for a fancy property? Spend the money on a nice restaurant; the local attractions or whatever!
100561,ATripAdvisorMember,03/15/2006,You get what you pay for If we had spent an extra $20 per night we would have stayed in $100 worth of a better hotel. Our family of 4 booked this hotel because it looked like good value and had a nice looking pool (on the website).At $86 cdn per night; we really did get just what we paid for. We might have saved $20 each mornig at the complimentary breakfast; so that didn't leave a lot of wiggle room for the facility to provide the little things that make the stay pleasant.We never did swim in the pool; it wasn't very inviting in person. Its location; next to the lobby separated the lobby from the rest of the main floor the windows looked out onto the adjacent freeway. Staff and guests would regularly walk through on the deck in street shoes to get to the other side of the building. The hot tub was a residential type; placed on top of the pool deck. There are no changerooms.Our room was very small; beds and pillows were old. the temperature is controlled by a loud A/C unit.The Bathroom had recently been given a makeover. I was looking longingly out our window at the Holiday Inn Express across the street.The location was good for access to Seattle Center; but a $7 cab ride was required to get downtown or out to eat. It's also dificult for cabs to access because its on the southbound side of Hiway 99.
100561,ATripAdvisorMember,02/14/2006,Decent and great location We used this hotel for a trip to the Nutcracker. I thought it smelled like old chinese food but the the pool; breakfast; and service was really good. The rate was good too considering we had 5 girls. I would say average.
100561,ATripAdvisorMember,12/06/2005,Worst Ever! The rooms were old; worn out and dirty. We were in the honeymoon suite and every time you shut the door the metal utility door fell off the hottub. I don't know if they have ever cleaned the carpets; our socks were black on the bottom in less than five minutes. None of the cleaning staff spoke any english and just forget about getting any help from the front desk. Half way through our stay I requested a list of the hotel charges to date and was told that the accountant does that and I would have to wait until the next day when they came in ( I guess they just didn't know how to do it and couldn't think up a better lie). The breakfast was good; however not nearly good enought to justify the rest of the nonsense. Save yourself the trouble and stay elsewhere.
100561,tsl1965,11/06/2005,Good value motor lodge I stayed here 1 Saturday night. This is definitely not a Hyatt Regency (where I stayed on business the night before); but it is good value for its class - it is conveniently located; clean; comfortable and affordably priced. This is an updated 1960s motor lodge - about 150 rooms on 3 floors; with plentiful free parking on the ground and lower levels. The desk clerk graciously gave me a complementary upgrade from a king room to a double queen room; when I asked to be on the back side of the hotel. The room was good sized; clean and comfortable. The decor was simple and bland; but the furniture was solid wood. The bathroom was small; but both the floor and one-piece bathtub set appeared brand new. The only downsides were that the small window unit didn't cool or warm the room very quickly; and the small window just looked onto the Travelodge next door. There is a free hot breakfast with eggs; bacon; sausage and fresh waffles. The motel is right between the Holiday Inn and HI Express (on the other side of highway 99) and the Travelodge and Best Western. Route 99 can be busy and loud at times; and the area is a bit deserted but safe at night. The hotel is 3 blocks from the Space Needle; but there are no restaurants or much of anything in the area. Nice place to stay if you are just looking for a place to sleep while seeing Seattle.
100561,Spokane203,10/24/2005,Nice clean hotel at great price! This is not the Grand Hyatt; but it doesn't cost an arm and a leg either! A good convenient location; within walking distance of all neighborhoods; a clean room; great staff; very good free breakfast; free parking. With advance planning; I was able to stay for $53 a night; which included covered parking and a full breakfast. I never moved my car; I used the free bus service (only 4-5 blocks away) or walked. It was great!!Quality Inn is to be commended on their hard work in making this a pleasant option for reasonably-priced accomodation in Seattle. These are not luxury rooms; but clean and comfortable. No complaints from me; I will stay here again!!
100561,teddy1000,10/23/2005,Definite Improvement This place is definitely on the up up. I always stay here when I come to town (twice a year) mainly for the pool; breakfast; free parking. Sure; it's an older hotel; but I'd never been choosy otherwise because the good outweighed the bad it's under $100. Lately I've noticed the improvements as they've remodeled; and the desk staff doesn't get beat up anymore by people with their picky problems. (Seriously people; your life is not going to end if your TV is fuzzy. Quit freaking out on the kid at the desk.) I met the new manager at breakfast and mentioned this; and he upgraded my room to a suite! That's style. This place is definitely heading in the right direction.
100561,yankeejones,10/18/2005,Great value!!! I don't understand all the negative reviews. We stayed 3 nights there last week and we thought for the price and location it was a pretty great value. It's located 3 blocks from the Space Needle; where you can catch the monorail and be right downtown in a few minutes. The parking is off-street and free. The staff was absolutely wonderful; the rooms were clean and spacious. The beds are comfortable and they have a large indoor pool. I was also surprised by the free breakfast. I was expecting cereal and rolls and instead they actually have a full; hot breakfast. We are looking forward to our next stay there.
100561,ATripAdvisorMember,08/09/2005,What A Dump! We booked this hotel because it offered free off-street parking and was near the Space Needle.When we arrived they didn't have our reservation because their FAX machine was broken. (That should have been our first hint.)Only one elevator was working; and from the sound of it; that was iffy. We often shared the ride with cleaning people and dirty linens.The room was small and barren. (I've stayed in boutique hotels for less.)After the first day our room key did not work. I guess no one could stand this place for more than that. The dining area for the Comp breakfast was understaffed and unclean.The entire hotel seemed to be in some sort of repair of disrepair. The front desk personnel were pleasant; but useless. They were always making excuses for bad service. There was always a guest there complaining about something. Even the snack and soda machines did not work.The really disturbing point is that Cruise lines and Travel agents are sending their clients there. They should be warned.
100561,Comoxbox,07/21/2005,Breakfast Was Great We were satisfied with this hotel. The front desk staff was great. We were there before noon (we didn't realize how close Bellingham was!) and were still able to get our room. Later on; when we were asking directions to the Zoo; the clerk offered us her own personal coupons for the Zoo!The room was quite small with not a lot of extra room. There was also an extra chair in the room that was rather rickety; but we took a chance and sat in it anyway. There was enough room though for the four of us (two adults and two children). The room was clean enough and there were lots of supplies in the bathroom. Our room looked over Highway 99; but the noise was not too bad. The hotel is in a great location - just a short walk to the Space Needle; Seattle Centre and the monorail that will take you to downtown.I think Quality has just recently bought this hotel as there seem to be renovations going on. While we were there; maintenance was being done on the hottub. The breakfast was amazing. We knew that breakfast was provided and were expecting muffins; cereal and maybe fruit. We couldn't believe it when we walked in to scrambled eggs; bacon; sausauge; bagels; toast; cereal; do-it-yourself waffles and a variety of beverages. We were able to get a table (it was between 8 and 8:30 am). It seemed to be getting quite crowded but then we noticed that they had also opened an additional conference room for more people and it was still empty.We would probably stay here again; particularly if we wanted to partake of the attractions at Seattle Centre.
100561,ATripAdvisorMember,07/18/2005,Horrible stay; stolen credit card number Not only did my credit card number coincidentally get stolen the day after our stay; the hotel did not meet my expectations. But then; for the cheap rate; I should have known. I will never stay there again!
100561,ATripAdvisorMember,04/08/2005,Seedy I was surprised to learn from the other reviews that the hotel had recently been remodeled; because my first reaction upon checking in was that it seemed outdated. Perhaps we were put in one of the older rooms. The elevator was sketchy; the halls were dark and scary and had people just hanging out in them chatting (late at night); and the room was dirty. I don't think the sheets had been washed--seriously. And there was a hole burned by a cigarette in the comforter (in a non-smoking room). Hair in the beds and bathroom. We begged the front desk clerk for mercy and changed hotels before even unpacking.
100561,ATripAdvisorMember,02/12/2005,If you have kids- stay here! This hotel is in a great location and is very reasonably priced. Staff was very friendly and recommended a wonderful pizza place (Milano's) that delivers in 35 min. They also give great directions! If you have kids; they'll love the pool/ hot tub and make your own waffles at breakfast! It's about 3 blocks from the space needle where you can catch the monorail to go downtown. This makes everything within walking distance for a family. I would definately stay here again.
100561,rincon1855,01/24/2005,Great Price and Great Location This is just a average hotel. Our Room was very clean and the staff was very helpful. 3 blocks from seattle center made it easy to get around without a car. I will stay here again with my family.
100561,ATripAdvisorMember,01/18/2005,So much better I stayed a few years ago and it was not that great; I decided to give it another try and was very happy!! Other then the cold lobby; everything else was wonderful!!
100561,ATripAdvisorMember,10/03/2004,Worth less than the low price The staff tried hard; the high speed internet is great; (I am writing you from the room) but otherwise; bad news. One of 3 evelator works; some of the time; they didn't make up our room today; the free breakfast was fine but the line was out the door to get to it. The listing on the net said there was a workout room but it is closed. We actually had to complain and switch rooms to get the internet; the web site implied every room but; not yet. The price was great but I fear it didn't buy much.
100561,ATripAdvisorMember,09/01/2004,not recommended showReview(2507707; 'full');
100561,ATripAdvisorMember,08/27/2004,Would Stay Again showReview(2497003; 'full');
100561,ATripAdvisorMember,08/10/2004,Cramped quarters showReview(2439181; 'full');
100561,ATripAdvisorMember,08/10/2004,Terrible service showReview(2439006; 'full');
100561,ATripAdvisorMember,03/13/2004,Do NOT stay here!! showReview(1723820; 'full');
100561,ATripAdvisorMember,01/29/2004,Do not book a room here! showReview(1619610; 'full');
100561,ATripAdvisorMember,08/17/2003,Do Not Stay at this hotel showReview(1230187; 'full');
100561,ATripAdvisorMember,07/29/2003,Good for the price showReview(1151101; 'full');
100561,ATripAdvisorMember,10/16/2002,The Best Value Seattle Inn showReview(717896; 'full');
100561,lass,08/25/2002,sleepless in Seattle Inn showReview(681940; 'full');
100561,銈便儖銉笺偤,08/31/2008,銈ㄣ偝銉庛儫銉笺仾搴舵皯娲俱儧銉嗐儷 showReview(19562578; 'full');
100561,lass,07/15/2008,Ein echter Tipp in Seattle showReview(18531100; 'full');
100561,lass,09/30/2007,婧€瓒炽仹銇?#x201d; showReview(19164815; 'full');
100562,dsHonolulu,01/03/2009,Nice Hotel; Central Location My family and I stayed here during what will be remembered as one of the worst winters Seattle has seen in recent memory. Fortunately; the Sheraton is a few blocks away from great shopping and walking through the snow wasn't bad at all. In fact; we had to walk to all of our destinations because the Taxi's and Public Transportation system were not running at full capacity. We even walked to Pike's Place and the Aquarium one day and the Seattle Center another (yeah; the monorail was down also!). Still quite bearable from the Sheraton and my son thought running through all the snow was a blast.A few interesting things I noticed; lots of people smoking; and it didn't seem that most folks walking around were very friendly or courteous at all. I got the feeling that if I didn't get out of someone's way they'd walk into me. Maybe I just thought Seattle would be a little friendlier given the great reputation they have as being such a liveable place.The room was nice and comfortable. About what you'd expect from a four star hotel. Service was okay but not quite the same as a Grand Hyatt or similar. From what I understand we stayed in the newer renovated tower which is supposed to be much nicer than the other; older tower. We were nearly at the top so views; while not spectacular; weren't bad since you see above most everything other building. I'd suggest staying away from the in hotel restaurant. Quite expensive and service was mediocre. Just across the street is a ChesseCake Factory which is a much better deal for nearly the same quality of food. Only problem is that the Factory doesn't open for breakfast. My suggestion would be to have a donut and coffee for breakfast; you're in Seattle after all! There really aren't too many simple places to eat in the near vicinity unless you go to the food courts in one of the shopping centers nearby. The ones we went to seemed to be quite upscale so even the food court can be a bit pricey given the type of food served. All in all a pleasant stay.
100562,bellabell,01/01/2009,Large room with small bed We originally planned to stay here before Christmas for some family time since we live in the Seattle area but due to the snow and the poor job of keeping the streets clear by the city (Mayor) we changed our reservation for the weekend after Christmas. We had a special Macy's rate and the hotel was gracious enough to change our reservation and we were able to keep the same rate which included a Macy's gift card of $100. We had a corner king room on the 19th floor in the new Union Street tower. The room was very large with a great view of the city and the water but be forewarned the corner king room does not have a king bed but a queen bed! My husband and I thought the bed (Sheraton Sweet Sleeper) was too hard and each of us woke up with back aches. We have a memory foam bed with a memory foam topper at home for comparison purposes. I was surprised the bathroom was a compact tub/shower combo with a single vanity sink. I expected a separate tub and shower for this size of room especially since this tower was recently built. They had a 32 flat screen LCD TV which was nice however the room is so large it really needs a larger TV. We couldn't read the guide on the the TV because it was so far away from the bed. I loved all the space in this room. There was a large desk area and an over sized chair with an ottoman. there was a large dressing area near the entrance to the room and still lots of room to move around. We had drinks in the lobby bar which was nice but did not eat at any of the hotel restaurants. Cheesecake factory (very good) and Palominos (very bad) were right near the hotel so we ate there. The hotel did not seem very busy so I was surprised there were dishes left out in the hallway for 2 days just down the hall from us. Not a pretty sight on your way out to eat. I would stay in this hotel again in this category of room if we could get a couple of mattress toppers to soften the bed. We had a very enjoyable time in the city and the Sheraton has a great location to shopping and dining and many other things our great city offers.
100562,lockeiv,12/29/2008,Great time at the Sheraton Upgraded to the concierge floor for $30 and it was well worth it. The hot and cold appetizers and free beverages were excellent quality at both dinner time and breakfast and the view is excellent. The fresh fruits were top quality and well presented. Oddly; or coincidentally; we agree with the previous reviewer about the sheets. They're way too starchy. We had no problems with housekeeping; but always; always use the Do Not Disturb sign. It's a hotel; and people come and go at all hours and the housekeeping staff has to do their jobs at all hours too. We had an excellent stay; and would recommend the Sheraton.
100562,ejbianchi,12/28/2008,Be sure to put out your do not disturb sign - waitstaff can barge in uninvited My wife and I stayed here on Dec 27th 2008; taking advantage of their Macy's shop and stay package $199/night rate that came with the Macy's $100 gift card. The pros: they upgraded our room to a reasonably high floor; quiet corner room. The room was clean and the sheets were clean. The bed was comfortable. The waitstaff was very friendly.The cons: The sheets were extremely noisy - I roll over often in the night and every time I moved I woke my wife up - I even woke myself up a few times. The worst thing though was the wait-staff attempting to barge into the room at 9:30am on Sunday morning (we had the door lock across; so they did not actually get in). My wife was getting dressed. They said they knocked; but my wife was near the door and did not hear any knock - it really upset and shook her up. The knock however to me that doesn't matter. We like to sleep in - we could have been asleep and they would have walked in and woke us up. No way should anyone be entering any occupied room at 9:30am on a Sunday. Just really poor policy. I really got upset with the manager; and to his credit; he tried to make good - he gave us the parking for free and said he would add another 2500 starpoints to my starwood card. I am not so sure I would stay here again - but I think that if I were to again; I would be sure to put the do not disturb sign outside my door and let the front desk know to keep the waitstaff out until checkout.
100562,skinnedknee,12/20/2008,Pricey digs in the heart of it all! bedroom at the Sheraton Seattle
100562,Hrrngtn,12/13/2008,Very Good But . . . Very good convention hotel with nice lobby and newer Union Tower in great location by tourist area and convention center. Room was particularly good for a Sheraton. Gym and pool are nice. But there is an annoying issue that gets in the way of really enjoying this hotel--they overcharge for the basic necessities of business travel. Examples are $38 per night for fairly slow valet parking (front desk has an it's a separate company shrug); $10 per day for internet; $5 per day to use the gym. At comparable downtown Seattle hotels at which I have also stayed; parking is under $30 per night and the internet and gym are included in the room price.
100562,SarahOSU,12/02/2008,Great location!!! Stayed at the Seattle Sheraton for 6 nights for a work-related conference and to visit family in the Seattle area. Loved the central location just 5 blocks from Pike's Market and the original Starbucks and 3 blocks from a main city bus depot. The room was large and very clean; good quality linens. Lobby was a nice place to wait for colleagues and catch up on email with 6 computers available to guests. Great hotel.
100562,TimJ18,12/01/2008,Great Hotel in a very nice part of Seattle My wife and i were in town for a get away and to attend a Seahawks game. Shopping is everwhere around the hotel. The market is within walking distance. The room was in great condition and was very clean. I would recommend using the airport shuttle if you are not renting a car because it is quite pricy for a cab ride.
100562,ild,11/23/2008,Convention Central I planned an anniversary getaway that started off on the wrong foot and improved from there. As I usually do for our annual get-away I stopped by the hotel early in the day of our check-in to drop off gifts for my bride. I went to the concierge desk with three gift wrapped boxes to be placed in our room prior to check-in. The concierge sternly informed me that they did not handle such arrangements and that I needed to talk to the bell desk. I wandered over there to be greeted (perhaps grunted would be a more apt description) by two men who clearly were not happy to be there. I placed my gifts on their counter and requested that they be placed in my room prior to our arrival as a surprise for my wife. They indifferently assured me that they would take care of it.Well; you guessed it. When we got to our room; the gifts were not there. Fortunately; a new bellman (Omer) had come on duty and when I explained what had happened he promptly took me to the room where they securely store items to find the gifts. Of course they were sitting there - the chocolate covered strawberries placed upside down. I told Omer that we were leaving for dinner at 6 and he could place the items in the room after we left. Omer came through big-time with not only my gifts but multiple gifts from the hotel in the form of apology.The Seattle Sheraton is one of the largest hotels in downtown Seattle having recently added another tower full of rooms. It is also adjacent to the Washington State Convention Center. Lots of convention goers stay there. Our weekend was no exception; hundreds of lawyers in town for a conference at the Sheraton. It made entering and exiting the hotel quite a lengthy and challenging process. Parking is valet only at $33 per day.The Sheraton does not have any fine dining but the Daily Grill is a fine diner. The pool and fitness center are quite nice; located on the top floor with lots of equipment and great views.Overall the Sheraton is a nice hotel but it is far from the nicest in Seattle.
100562,AThena53,11/21/2008,Enjoyed it; except for housekeeping logistics Room (2669)
100562,nedo134,11/18/2008,Excellent Accomodations...but messed up my bill at checkout Stayed here for 2 nights. The rooms and the lobby were very nice upscale. Rooms bathrooms seemed to have been updated.During check-in there was a long line (with only 2 front desk clerks); and during check-out I was somehow double-billed. I had to wait for the manager to come out and clear the charges.Pros: -Accommodations are excellent (you basically get what you pay for)-Walking distance to shops; bars; restaurantsCons:-understaffed at check-in (took forever!)-incorrectly billed at check-out (although this was fixed after about 20 minutes)
100562,Avatar07,11/17/2008,Annoying charges at the Sheraton Got a great price at an excellent downtown hotel. Checking in was fast and the room was extremely well-appointed. They have a TWO-level gym on the 35th floor with astounding city views. The gym is far superior to any hotel gym I've seen with twenty aerobic machines and many free weights and benches. I got in two workouts during my overnight stay.Now for the annoying news. In this day of free hotel WI-FI; the Sheraton charges guests $9.95 per day for a hard-wired network connection. Business travelers expect free Internet these days; however; I was able to justify it because of the low room price I got; The real kicker; though; was the $10.00 handling fee they charged me for receiving a UPS shipment. That; in my opinion; was way out of line.
100562,Mungo57,11/14/2008,The best location We stayed for 2 nights after getting a bargain price through Priceline. We checked in pretty early but the reception staff were very helpful. The room was very spacious but we were in one which could have done with a bit of modernising - was perfectly clean and comfortable though! Limited free internet in the lobby; very popular with tour groups and conveniently on the Airporter bus route. Best thing of all about this hotel is the location - 4mins walk from Pike Place; and right in the heart of the shopping area! Fantastic!
100562,AKbiztraveler,10/23/2008,Comfortable Stay I took a weekend trip with my infant son and mother to Seattle and enjoyed the central location of the Sheraton for shopping and fine dining. Our request for a room on a high floor was taken care of; as was the availability of a crib. The lobby is beautiful with modern furniture and lighting; along with many beautiful orange flowers. The hotel bar was cozy and comfortable for an evening drink on the sofa or a variety of other seating configurations. We walked to the malls; major department stores; Pike Place Market; and Pioneer Square. The bedding is very comfortable; the bathroom was redone in all modern materials; and the artwork was pleasing. We even got a paper delivered on Sunday morning.
100562,Danify,10/23/2008,Big Improvements It had been 2 years since we stayed at the Sheraton Seattle as there has been so much construction going on we didn't like it much last time we were there. We just went to Seattle for the weekend in Sept and WOW! It was beautiful. The lobby was great and the rooms were totally improved with flat screen TV's and new carpet. We have been staying at the W Seattle but have booked the Sheraton again for our next Trip to Seattle. I recommend you give it a try.We used www.sneakysunday.com to find great palces to eat. We found ZOE in Belltown ;what fantastic food and service. You must go! Thank you sneakysunday for showing us the best places to eat and drink.
100562,DanEngineer,10/22/2008,Nice Eye Candy; but leaves a bad taste The Good: The Sheraton has a great location. The lobby is nice and large with plenty of tables and comfy chairs/sofa . Some coffee tables are interactive w/ mapping software and music. Fun for the kids to play with. The Daily Grill kwiki store in the lobby makes an OK coffee and provides some reasonably healthy breakfasts options at an OK price (eg granola yougurt parfait for $4.50). The elevators were very available and fast for our four day stay; considering we were on the 23rd floor. Big flat screen TV in the room was OK if your into TV.The Bad: The front desk originally gave us a 1 bed room when we ordered a two-bed room (this with 2 adults and 2 kids standing in front of the desk clerk). After getting our two bed room we later find that its pretty dirty. You could write your name in the dust on the lamps in the bathroom (probably the short maids can't reach that high). The carpet could use a good cleaning; if not replacing. The beds were very uncomfortable compared to most 4 star hotels I've been in. No pulbic trash cans in the ice rooms for getting rid of extra trash from the rooms. My wife tried eating a candy bar from the overpriced room stack basket only to read the label and see the expiration date was for March of 2008. Bleahh...The Interesting: The workout room is beautiful on the top floor. Unfortunately the pool was closed waiting for city permits. It really sucked having no pool; especially since we had two kids with us. I didn't use room service so I can't comment on the food.
100562,SunFlight,10/20/2008,I always like Sheratons I am always never disappointed with Sheratons; and liked this one also. The price is good; the rooms are large. For a little extra we got the club room feature which gives you free internet and breakfast (and happy hour too I think). We did hear a baby crying and my sisters in another room had an enthusiastic couple in the next room (ahem - not us!). But overall we had a great room; easy check in and out; nice towels and bedding; and friendly service.
100562,Kizmit11,10/14/2008,Bad Impression and I haven't Even Made it Past the Lobby!! I booked a room here for a conference. I should have known that this stay would be a disaster when they told me they would have to move me from one room to another mid-stay. In order to avoid this; I am now paying extra for my room above the printed conference rate. Well; as I write this review; I am sitting in the hotel lobby. I have been here for about two hours because my room is not ready. Granted; check-in time is supposed to be at 3:00 and I did arrive early at 1:30. However; it is now 3:00 and I have just been told that I need to wait another hour. Apparently; in this entire hotel; there is not room ready for a guest?? No effort at all from the front desk except housekeeping is working as fast as they can. They did not have a perky response when I noted that other people are being checked into their rooms. I know because I have been here for 2 hours watching! I have not even seen the room and I already dislike this place. I will not be returning and I will also suggest that my colleagues stay elsewhere when they attend conferences or vacation in Seattle.
100562,cordelina,10/09/2008,Fantastic I stayed here for a few nights on business and was fully expecting a non-descript city hotel: beige walls; stained carpeting; etc. Instead; the lobby is expansive with a long marble check-in counter and a comfy seating area that has several Microsoft Surface tables. Check in was smooth and my room in the Union Street tower was beautiful. I think I may have been in a newly renovated room; because everything was immaculate. Flat screen TV; spotless carpeting; warm colors on the walls and bed linens; big work desk; and a bathroom that had updated hardware. Very plush and comfortable. Room comes stocked with a new coffee maker and Starbucks coffee; Bliss toiletries; and daily newspaper delivery. Room service that was ordered at 7:30 pm arrived less than 30 minutes after I hung up the phone (and was pretty decent!). The gym was just renovated and has a decent selection of cardio equipment and weight machines. The pool was still closed but days away from opening. Concierge service was friendly and efficient; providing me with restaurant recommendations and a vase for the flowers I had bought at Pike Market.The hotel is perfectly situated. I can't think of anything negative to raise. I would definitely return to this hotel; even on a personal trip!
100562,kmbedwell,10/07/2008,Exceptionally Convenient We booked a night at the Seattle Sheraton based on the reviews given by fellow travellers at Trip Advisor and we were definately not disappointed. Immediately upon arrival we were impressed with how easy the hotel was to find and to access. The valet service was very fast and we were checking into our room within minutes of arriving at the hotel. Our one and only complaint is very minor. The lady who checked us in was not having a very good day; I guess. She was very unfriendly and you could tell she was just there to do a job. But; that's okay; I've worked in the service industry before and we all have our bad days. The lobby was stunning; the room was spotless and the bed was one of the most comfortable beds I have ever slept in (and I was nearly 9 months pregnant on this trip so that says alot!) We were a very short walk away from great restaurants and great shopping.Overall; I would definately stay here again and would recommend it to our friends and family for future trips to Seattle!
100562,josamania,10/06/2008,Great location but parking is expensive Loved the location; modern (clean) comfort; amenities; staff service and value (got it for $140 through hotwire). We would definitely stay here again and recommend to our friends.It's located right in the retail core and 6 blocks to Pike Place market (about 5 minutes) - definite must see! All major chain stores; restaurants; and movie theatres are at your doorstep. Wireless internet and flatscreen LCD in every room; computer terminals (free for hotel guests) are locared right in the lobby; and a new fitness centre just opened.Parking is expensive ($38 per day); but the valet jockey did suggest an alternative self-park lot nearby for $10 less. It was raining and we were tired; so we used the hotel valet. If you can; don't drive - there's a shuttle from the airport for $11 each way.
100562,heids88,10/03/2008,Great Hotel and Great Location! We stayed here in August as part of a round the world trip. The hotel is in a great central location and our tour to the Boeing factory left from the lobby. The hotel also has a little shop with souveniers as well as necessities (food and toiletries).Our check in was fast and easy. Our room was very spacious with a mini bar (however it was locked unless you asked for the key) and it was very clean. There was also an iron and ironing board; hair dryer and Starbucks coffee available in the room. Housekeeping will make the beds every day but won't change the linen unless you place a card on the bed. There is free internet available in the lobby; or you can get it in your room for approx $10 for 24 hours. The only minor thing is that the rooms are close together and the doors are noisy when people come and go. However; we would definitely stay here again.
100562,Net1,10/02/2008,Perfect hotel Had a great stay at the Sheraton. Managed to secure a good rate through my Company and was allocated a room on the top floor of the Union Tower. The room was excellent - modern fittings; clean and practical. The bed was especially comfortable.Thje hotel has free wi-fi in the lobby and a good bar; with friendly staff. THere is also a good restaurant; which we ate in twice. The food was of a good standard.Location-wise; the Sheraton is hard to beat. About a 5-10 minute walk to Pike Place Market and the waterfront. I would recommend jumping on a ferry to Bainbridge - at about $7 each it's a lovely journey across even if you don't do anything once you get there!
100562,silly101,09/28/2008,Pretty bad; but what do you expect from a Sheraton Stay dates: Sept 28 - Oct 1 2008It was a friendly reception by the valet service people when I drove my rental car into the circular driveway; but that's when the pleasantness ended. Inside the hotel; I found the receptionist to be hostile -- certainly unwelcoming -- and when she learned that I had pre-paid my room through Priceline at a discount; that pretty much ended any hint of professionalism that she might have had.I think I got the smallest; grossest room in the hotel; I am absolutely sure of it. The carpet was nothing but one huge wine stain. The view looked directly into an office in the building next door. The bathroom had PLASTIC CUPS and a cheesy old 70s style shower curtain. The room was tiny.I returned to the reception desk to see if I could switch rooms; but all of the employees there looked grim and unfriendly; so I decided against it. One thing I did conclude though: I will NEVER stay at that dump again. NEVER. You can do a LOT better in Seattle for your $200.
100562,yyzgirl8,09/28/2008,Superb location and amenities Got this superb hotel for $90 on priceline. I was very impressed by the usual 4star nature of Sheraton - the comfortable bedding; contemporary bathroom fittings and amenities etc. A super extra at this site is the free internet access - 5 computer terminals in the lobby. Note the Union Tower is new. The pool and jacuzzi are currently under renovation (this is clearly stated on the website). The concierge wasn't that friendly but they provided a shopping discount coupon for Macy's and they have a binder of restaurant menus. The location is excellent - steps to shopping; Pike Place Market; Cheesecake Factory; restaurants etc. I would stay here again and recommend it. However; parking is $38 as they have valet (separate company) only; but it's available til 6pm the next day. If you decide to check out and have them put your bags into the car; make sure they have the right key to your car!! They almost made a mistake with us.
100562,delbrige,09/22/2008,Loved the Stay! We booked the Sheraton for a town day pre-cruise stay. It was perfect! After flying from Florida to Seattle we really wanted to just eat and rest. We talked with the concierge and they told us about the restaurants in the area and we chose the Cheesecake Factory which was right across the street. We caught the grayline tour bus at the hotel which was convenient as we were able to hop on and off to many sights. The room was comfortable and cozy. Would definitely stay here again.
100562,TravelerNW,09/20/2008,Mediocre at best Chose the hotel for location and pool. However; pool was closed for renovation. You can use the Westin's pool (5 blocks away) or pay money to use a club. The beds are nice; but that's about it. Rooms and hallways are a bit grim and dark; and none of the drains in the bathrooms worked properly. Needed late checkout; but was told the hotel was too full; which is fine but then they magically made a room available for a few hours for $50. But the key stopped working anyway. This was my first stay at a Sheraton and I won't be doing it again; especially for over $200.
100562,KiwiCowgirl07,09/14/2008,Lovely room: Note pool is closed until September/Oct Seating area in room
100562,LAURASKINNER,09/08/2008,Top Class Hotel Short Walk to Pike Place Market
100562,Marloween,09/04/2008,Close and Yet So Far My boyfriend and I attended the Penny Arcade Expo in the Wash. State Convention Center this summer; and the Sheraton was in the best possible location. This was one of its sole redeeming factors.While the room was spacious; and the furniture was beautiful and well-made; the linens were of the cheapest quality. The towels were thin and scratchy; there were no robes. Our pillowcases were stained; and the room had not been very thoroughly cleaned.We were paying nearly three hundred dollars a night and had booked the room for four straight nights. We considered this cost; though fairly staggering for us; to be worth it. However; when we got there; we were constantly nickel-and-dimed. Over thirty dollars a day for parking. What respectable hotel; especially one with such expensive rooms; would have the gall to also charge lodging for their guests' cars? For what we paid for those rooms; they should have been courteous enough not to ream us on parking. Added to that were the $10/day charge for internet; which I could have gotten for free at just about any coffee shop; and the pay-per-view movies which cost between $10 and $15 dollars each. I understand that these are luxury services and that some fees usually apply; but the blatant avarice of the Sheraton on such matters when they were clearly not hurting for revenue was just appalling.Besides their convenient location; I would mention that the attentiveness; friendliness; and efficiency of the staff with whom we interacted were consistently excellent; and it is this; more than anything; that prompts me to give more than one star. The parking attendants in particular were very helpful with allowing us access to the garage if we needed to get to the car; but weren't going anywhere in it.I recommend this hotel only if you don't mind blithely throwing money around; and if you bring your own towels. Next year; we are trying somewhere else.
100562,TravelerDudes,09/04/2008,Great Hotel in Downtown Seattle! The Restroom
100562,SeychellesDream,09/01/2008,Nice hotel Bathroom
100562,msmegmog,08/29/2008,Very pleasant. Will be back King room 12th floor
100562,RossandJoan,08/29/2008,Sleepless......... We arrived in Seattle after a long flight from London and our first impression of the Sheraton was very good. The external facade was impressive; the reception bright ; spacious and airy and we received a warm welcome.Unfortunately; once we got to our Club Level Room; things began to go downhill. The room; whilst spacious and clean; looked tired and outdated; the colour scheme being shades of beige. The bathroom was small and the bathtub was about a foot deep and practically useless. However the worst was yet to come. After having a meal in the Daily Grill; which was fairly good; we went to bed. That is when the doors started slamming............all night! The door mechanisms failed to work so when everybody entered or exited their rooms the door slammed. You could hear doors slamming 10 rooms away and it coninued into the early hours of the morning. Hence; we did not have a proper nights sleep for 3 nights.When I raised the issue with the front desk; they knew immediately what I was coplaining about; so why has this not been resolved? This just shows contempt for the customer.This is unacceptable for any standard of hotel; never mind a four star establishment. I received a fifty dollar per night credit but frankly would have preferred to sleep.In conclusion; I would not recommend this hotel until they take the comfort of their guests more seriously and sort out the doors.In truth; it was an average hotel with a significant problem.
100562,goodgirl77,08/26/2008,Couldn't ask for better I have travelled all over the world and tend to stay in hotels which are 4 or 5 stars. We booked through the Sheraton website and got the room practically for free! (only $156 per night). So I was going into this with the mindset that if things weren't all that great; it was okay; because of the cheap price. I am so happy to say that this hotel was WONDERFUL!The rooms were new; beautifully decorated; and clean.The Sheraton chain is known for their great beds and pillows; and this hotel was no exception; among the best I've slept in. The staff were extremely professional; polite; and friendly. The bellhops and the receptionists were first rate.The location is excellent as it is only a few blocks from Pike Market. There are several restaurant and shopping options all within walking distance. Also; lots of banks nearby (if you need to withrdraw cash; etc).We used room service twice. The food was excellent and recieved very fast. Of course; it was expensive; but hey; it's room service and you're staying in an upscale hotel. If you're looking for an economical or practically priced meal; you need to leave the hotel and eat elsewhere. We also had breakfast in their restaurant. Excellent food; exquisite service. Again; pricey; but hey; if you're on a budget; don't stay at the Sheraton.One more thing to note; their toiletries were wonderful! Mandarin orange and mint soaps; shampoos; and lotions. I didn't even take my own out to use; as theirs were so nice.The only negative thing I can comment on is that when we arrived mid day; we took a nap. During the day it was quite difficult as it was very noisy outside the room; in the hallways. However; at night we had no problems and slept very well.I wouldn't even think about finding another hotel if I'm ever in Seattle again. The Sheraton is just right for me.
100562,pilot1974,08/25/2008,Great service and location This is a great hotel. The location was amazing. We were able to walk to Safeco Field (bit of a walk); the Public Market and shopping. We chose to walk to the Sapce Needle but you can easily get to the monorail a couple of blocks away.The rooms were nice; clean and comfortable.The only problem was the parking. The self parking consisted of the public lots off property or the $38 valet parking. There is no where to park just to check in and the valets will ask you to valet your car immediately or ask you to leave.If you are looking to get drinks with friends; stay away from the hotel lounge. It is way overpriced and the drinks are really watered down. Despite the parking and the hotel lounge it was a great place to stay.
100562,crimmper,08/21/2008,Pre-Cruise overnight stay Very nice Sheraton hotel that is near everything downtown. Room was very clean. I believe they just finished a major renovation. The breakfast area was a little small compared to the amount of people this hotel can hold. We waited about 10 minutes for a table. Being this was just an overnite pre-cruise stay I can't really give much more detail. It is only an $8 cab ride to pier 66. Hotel seemed to be very busy on our cruise day. If I ever return to Seattle; I would stay at this hotel again.
100562,carissa76,08/21/2008,Beautiful; luxurious hotel - great location and price! view from our room's window
100562,Tanya2000,08/13/2008,Fabulous stay We stayed for 3 nights in a corner tower room. The room was very light and airy; modern; very spacious; comfortable bed and spotlessly clean. As Platinum members we had access to the Executive Lounge and free high speed internet access in the room. The continental breakfast was fantastic...the berries were superb and in abundance! Drinks in the evening were also great as were the staff.Lucie at the Concierge desk was extremely helpful. Great stay and will be returning.
100562,packednreD2go,08/04/2008,Sheraton a Family Hit Thanks to previous reviewers for guiding me to this hotel. It was a perfect choice for our one-night stay in Seattle before heading to destinations beyond the city. I took the advice of other travelers and requested a room in the new tower. My family of three agreed we were very happy with our choice.The location was excellent; close to shopping and lots of restaurant choices. Close walking distance to Pike's Place and major national retail chains and restaurants. The rooms were modern; well appointed and impeccably maintained. Beds made for a great night鈥檚 sleep. Front desk was very accommodating about our request for a room in the new tower. The concierge was helpful in selecting family friendly restaurantsOur teenager was disappointed the pool was closed (but we knew that going in); the cost of valet parking was very steep and there was no self park option. The bellmen were a bit unhelpful and borderline rude. This was definitely a tourist-dominated area and not for those wanting something more authentic. Overall a real winner with our family.
100562,heb999,08/04/2008,Good location. Good quality hotel As other reviews mention this hotel is set in a great location - next to the Convention center and just a short walk from the monorail; shops and Pike Place Market. The rooms are very satisfactory with comfortable beds and good bathrooms. I would say that the hotel is not exceptional in any way just very good quality. I have stayed quite a few times and have always found the lobby to be extremely busy; however there are plenty of elevators and so getting to your room never takes too long. Will have no concerns about staying here on my next visit to Seattle.
100562,NYCTravelQueen,07/31/2008,Excellent..Excellent Perfect location;;in the heat of it all! Rooms are spacious; clean and elegant. Great hotel Lobby and pretty big hotel with numerous elevators; so you dont have to wait much.
100562,Dancat123,07/26/2008,Enjoyed Stay - Convenient to Everything Stayed three nights for business trip. Great rate ($154/nt). Very nice hotel. Staff very professional and very helpful. Beds very comfy. Plenty of hangers; shampoo/conditioner; etc. Eco concious hotel also. Comfortable and tastefully decorated room. Wish I would have asked for higher floor so I would have had a view of the water. Was on 18th. Food on premises; but never tried because so many restaurants; shops; and sight seeing to do - all in walking distance or by public transportation. Fitness room and pool being renovated. Substitute fitness room is very small. Had to get up extra early to get on the bike. Supposed to be finished in late 2008; but looked to be a ways off.
100562,EricaWV,07/24/2008,Perfection! This place is absolutely perfect! The lobby is stunning; and the location can not be beat! You are right downtown....short walk to Pikes Place Market; and all the shopping; food and bars you like! The monorail is literally across the street - it costs $2 and takes you straight to the Space Needle. Our room was nice and was fully stocked with Starbucks Coffee - I really like this because it is a way for a local hotel to showcase a local business (Starbucks originated in Seattle). they aren't stingy with coffee either :) Another thing I LOVE about this hotel is they are trying to be Green. They put directions in your room - they'll only change your sheets if you put a card on the bed; and will give you fresh towels upon request as well. I absolutely love this; and think it's important that such a huge hotel is trying to conserve anyway they can!The front desk was great; and very knowledgeable. We asked for suggestions for great places to go out in Seattle and they delivered! Anytime we called valet for our car - it was waiting for us by the time we got to the front door. there is really nothing I can complain about for this place - If you are going to Seattle; stay here!
100562,madamekyle,07/22/2008,Pretty good hotel in a great location I was here for a conference in July; the best month to be in Seattle. The location of the hotel is perfect. It's in the downtown area surrounded by a lot of upscale stores (J. Crew; Anthropologie; Nordstrom's and Macy's amonth others) and plenty of restaurants and coffee shops (there's a Starbucks every other block). I am not a Sheraton fan but the hotel had a few major positives:1) THE CONCIERGE: the 3 women who work the concierge desk deserve a raise. They are friendly; competent and available at all times. They booked dinner for us; a cruise of the Puget Sound and a lunch and all worked out perfectly.2) The beds and linens were very comfortable.3) You can enter the business center with your room key to use the internet. Most hotels charge for this but their service is free.A few negatives:1) Housekeeping could do a better job. The room was cleaned; but not well. And a coworker staying with me had to call twice to have someone even come do her room.2) The food at the Daily Grill was average and overpriced (but hey--you have a thousand restaurants to choose from nearby and we just grabbed a scone at Starbucks after not enjoying the first breakfast!).3) Most of the employees seem to be going through the motions. Aside from the fabulous concierge; I sensed an apathy among the staff there............as if this is just a job was the thing going through their minds as they helped us. I got this feeling with the bellhops; the front desk people; the waiters at the Daily Grill. It is not that they seem unhappy; but their smiles came across as false. But overall it's a comfortable; convenient place to stay and I would come back.
100562,siteseer21,07/22/2008,Location; Location! We got this four star hotel for 90 a night on Priceline and it was a very good deal. The hotel is in a great location for checking out the downtown Seattle; you can walk everywhere and shopping is very close. Pike Market is just down the street a few blocks. The Space Needle is a short cab ride or you can take the tram or even walk 20 min.The hotel is super busy! If you want something more mellow I would suggest not staying here; there was alot of conventions and people everywhere and getting your car around noon was a bit busy; but the staff was quick and friendly.The hotel was busy but the rooms were quiet and clean.If you want a view you might want to ask; or you'll be looking a roof tops and office windows.No complaints. Good Stay!
100562,kitty55,07/16/2008,Great hotel in a great location bathroom
100562,TheGoodEye,07/09/2008,Great Hotel in Central Seattle The hotel seemed to match its 4 star rating. Very professional staff; clean and impressive rooms. It wasn't perfect though. The halls and elevators need a little update but it's a busy place.I got a special rate through my professional association at $214 per night. Note that the hotel is one block away from the convention center and within walking distance of Pikes Place Market.
100562,travelingminx,07/09/2008,Great Location standard room 2
100562,traveler213,07/09/2008,Nice Stay at the Sheraton I stayed at the Sheraton for two nights in July while in the Seattle area on business. I was assigned a club floor room in the Pike St. Tower. Although the Pike St. tower is the older of the two; the rooms and corridors are still quite clean and fresh.I happened to be on the 34th floor; just below the fitness center and pool on the 35th floor which were under renovation. There was quite a bit of drilling/jack hammering going on from about 9:00AM until about 4:00PM; which was annoying; but at least it wasn't going on at 6AM.A temporary fitness facility has been setup in the newer tower; and it does the job.The room was comfortable with a nice; large flat panel television and plenty of space to spread out. The hotel staff was friendly and the check-in process was quick and efficient.The location is also great with plenty of shopping and restaurants within a quick walk from the front doors. I stayed at the Westin Seattle last year and the Sheraton's location is much nicer.All in all; a pleasant stay.
100562,Metsfan5,07/02/2008,Great Location Stayed here for 2 nights to see a Mariners game at Safeco. While expensive (we paid $294 plus parking) I imagine it's pretty typical for the area. Had a room on the 25th floor in the Union Tower (the newer of the two buildings) with a nice view of the city.As a previous reviewer mentioned; the fitness center and pool are closed for renovations. Had we been there for a longer stay; I would have been upset that I was not advised of this beforehand. Since we were there for only 2 nights; it was no big deal.The hotel is very nice - fairly typical for a big city chain hotel. They did have free internet access in the lobby with 5 or 6 computers which was a plus.As mentioned before; the location is the best attribute - near Pike's Market; monorail; and most major Seattle downtown attractions. We even walked to and from Safeco; though I would suggest staying with the crowds after the game; as we were told not to walk alone on the streets downtown at night. Concierge desk was very helpful with recommendations for restaurants; directions; etc.Overall; great location but pricey and I would probably stay here again.
100562,mhct,07/02/2008,Enjoyed our stay at the Sheraton Seattle We spent 2 nights at the Sheraton in Seattle and thoroughly enjoyed our stay there. Great downtown location that makes it extremely accessible to all the local sights and sounds. Pike Place Mkt was 5 blocks away and the MonoRail was 2 blocks away. Plenty of dining options located in and around the hotel.Friendly and helpful staff -- very easy check-in and check-out.
100562,prizm,07/01/2008,Very pleasant stay We stayed at the Seattle Sheraton since it was the HQ hotel for our convention. It was so convenient to the WA Convention Center where our meetings were. We walked everywhere since the location is so convenient to shopping; Pike Place Market restaurants. Even though the hotel was sold out for the meetings; we were able to check in early. We had a room on the top floor (for Sheraton Preferred Guests) of the new Union Tower which had a fair view between other buildings. Because we are SPG members; water was complimentary we were greeted with a bottle of sparkling wine a box of Dilletante's chocolates. More important to me was the quiet room; comfortable Sheraton Sleeper bed; clean; shiny bathroom; thick towels and quality sheets. However; the room was not very big barely had enough storage space for clothes for two people. We were told the pool would be closed; but I used the adequate work out facility in the Union Tower. We parked our car using the valet service and had excellent service w/the bellman valet. We did not eat at the restaurant; but did go to the bar and we found it strange that on a weekend night; when the hotel is sold out that last call was at midnight. We would stay there again.
100562,Houstonian78,06/28/2008,Nice Stay at the Sheraton View from the room
100562,djw90,06/25/2008,Ruined our aniversary!!!!!!!!!!!!!!!!!!!!! Seattle Sheraton listed as a 4 Star; Beware not even close; maybe a 2 if that. Went to Seattle for our Aniversary. They put us in a small room; with a horrible view. The worst thing was the beds were so small; we had to sleep in seperate beds!!!! The Pool; Spa; And exercise facility's are all closed and will not reopen until October; I think is the month the lady at the front desk said. She was very rude; and said the Hotel had notified Priceline of the facility closures. Our room was not cleaned properly; towels looked like they were thrown on the hooks; dirty glasses not exchanged; beds looked horrible and the pillows were on the floor??? Better bring alot of extra cash. Stayed 2 days parking was 56 bucks. The water in the room is not drinkable; However you can buy there's $$$$. Food in over cooked; at least the water in cafe was drinkable; and don't be fooled by there complimentary newspaper; if you read the sticker the put on it you will see that you will be charged for it to $$$$. Thanks for our ruined Aniversary Seattle Sheraton. Next time We will stay at the Camlin or one of the other real 4 Star hotels in the same area!!!!!!!!
100562,CanuckGal84,06/25/2008,Nice hotel; good location; too bad the pool is being renovated. I stayed for a weekend and found the facility to be clean and tastefully decorated. Very good value for the $112/night deal I got on Priceline. I had a room in the Union Street tower which was very comfortable although the view left something to be desired. The location was perfect. I parked my car for the entire weekend and walked everywhere. I parked at the garage at Pike 7th; which is a block from the hotel and $28 per 24 hours - I believe the hotel is $35. It's not a huge difference but I only have one key for my car at the moment so didn't want to surrender it to the valet; in case I wanted to get something from my car. The check in and other staff were very polite. I didn't eat at the restaurant so can't speak to that; but I did see two locals getting take out from there; which is always a good sign.The only thing I could possibly complain about; is that I was given incorrect directions from a hotel staffer which I believe was an honest mistake. Unfortunately; given the circumstances (night time; one way streets) it was an enormous inconvenience to me that; at the time; made me absolutely livid.
100562,swirlinabc,06/24/2008,A nice hotel; though a bit pricey Enjoyed a nice stay for a convention. Pluses; nicely decorated rooms; high definition plasma television; nice shampoos and conditioners. Opportunities for improvement: didn't understand the green policy as some towels I left on the hook were changed. Others that I left off the hook were not changed. Sometimes I had 3 sets of towels; sometimes 2 sets.I found it a little odd that in the capitol of coffee; there wasn't a coffee stand available in the hotel. The closest Starbucks was a half block away at the Hyatt. Why one couldn't be made available in the hotel was a little odd.One inconvenience was that the work out room was being renovated and not available during my stay.If you are attending a meeting at the convention center; the Sheraton is directly across the street; but many other hotels are extremely short walks and less expensive. I'd probably recommend another hotel as the amenities were really nothing to write home about and the hotel is more costly.
100562,BratTee1,06/23/2008,Great Location; No so great Customer Service Great Location to downtown Seattle. Just around the corner is the monorail to Space Needle and EMP. Loved EMP and so did my family. Walking distance to Pike Market. We were on the 32 floor nice views. Checked in late that evening; hotel staff was very rude especially a manager 1 night and a little prejudice. Price not worth the service look for another hotel in the area.
100562,cliu,06/23/2008,fabulous location 2 girlfriends went to seattle for a weekend to celebrate a retirement. bought the room on priceline for $125 and after taxes about $150. valet parking was STEEP --$35 !!!! but considering the location of the hotel; it was in the heart of all the shopping!asked for a room in union tower ..only room left was a handicap room with 2 queenbeds so that was fine...only catch with a handicap room is that there is NO tub but with a large shower with a seat...it worked out fine for us because we didn't want to bathe but rather shower. room had small flat screen LG tv; new faucets and great beds.room even had 5 pouches of starbucks coffee and tazo tea which were handy ! the only thing is that there was no bar/lounge in the hotel other than a very tiny deli. the lobby was huge and very nice and the hotel is so central that every block was in the heart of the shopping. nike town is just next door and pacific place mall/nordstroms were just one block away.walking to pike market took only 10min so you can't beat the location. the only complaint i have is the very expensive parking...$35..i think that is probably a few bucks higher than the fairmont. my girlfriend and i just left the car with valet and never touched it until we checked out. we walked everywhere and even came back to the hotel room to drop off packages from shopping twice in a day...so no big deal...had a bottle of wine which we purchased from wal mart and had our own happy hour in the room. great...would definitely return to sheraton.
100562,TheNYCTraveler,06/17/2008,Good location; well-maintained; no-frills 02
100562,GeoffCain,06/07/2008,Not Worth It! This was our stunning view.
100562,bdawg,06/03/2008,Very nice hotel Very nice; upscale hotel. All the personnel very friendly and helpful. We stayed here the night before our cruise departed. Easy to get to cruise terminal next day. Location convenient to lots of downtown sites.
100562,lattegirl,06/02/2008,great priceline rate and large room We live in a Seattle suburb and wanted to stay downtown for a wedding. I selected a 4 star in downtown Seattle on priceline for $99. The reservation was accurate and there were no problems at check in. We were given a king bed in the old tower. The room was large with a comfortable bed. However; under the duvet was a traditional old blanket. Who knows when it was last washed...I was surprised to see that in such a high end chain hotel. The other motel like feature were thin and rough towels. Valet parking was $35 and wired internet was $10.
100562,mrsenano,05/30/2008,Great location This is a great classy hotel in the heart of downtown Seattle. It is a very short 10 minute walk to Pike's Market; the downtown library; Belltown area; and many other areas. We booked the tickets through priceline and we were able to get a great price. Our room faced 6th avenue and had a view of the water in the distance. Pros: location; comfortable bed; very helpful staff; and they stored our luggage even after we had checked out. Cons: you had to pay for internet access daily. I would definitely stay here again.
100562,DickieMLiverpool,05/29/2008,Great loaction and design - maybe a little too corporate for my liking. Stayed here for a couple of nights in May. Very large twin double room. Very tastefully decorated with huge extremely comfy beds. (Why can't European hotels take note of the fantastic beds provided by most US chains? It really makes a difference!). Great night's sleep. Very central location. Beautifully appointed if a bit impersonal. This is very obviously geared towards the business/corporate guest as witnessed by the lobby both in terms of its size and layout. Main gripe - a little on the pricey side especially if you add in breakfast/valet parking.Seattle was very cool - really liked 1st/ 2nd Avenue area for funky stores and restaurants. Just ignore the homeless issue in these neighbourhoods. Also new Sculpture Park is a little Oasis of calm in this busy city...
100562,PennsylvaniaPenny,05/28/2008,Great Location - reservation mixup Great hotel in a superb location. I was in the new tower and was there to attend a conference. The facilities were superb and food was excellent. Other than a mixup with the fact that I extended my original reservation - I would definately recommend this hotel.
100562,JamieD22,05/22/2008,Very nice hotel; would certainly recommend to others... Booked a 4 night stay on Hotwire.com ($153/night); months prior to our visit. The Hotwire reservation gave us a standard room (2 beds); in the older tower. I took the advice of others and requested a King room in the newer tower (Union St.). Though the hotel couldn't grant our request until check-in; the front desk effortlessly obliged. Right away I felt our stay was a great value. The King room was spacious; impeccably clean; and had an exceptionally comfortable bed. What more do you need? There was of course Starbucks coffee in the room; a convenient business area in the lobby; and a knowledgeable; helpful concierge desk (all at no addt'l cost). It had the glamour perks of a 4-star hotel without being stuffy.If I had to nit-pick; there was no free breakfast; no refrigerator; and a plain-jane tub/shower. But these are easy to forget.We didn't rent a car (public transportation and our feet were definitely sufficient); since the hotel is right in the middle of everything. We walked to the Pike St. market every day; did some shopping; and had a lot of coffee. The bus will take you to Alki beach (highly recommended); or most any other destination for dirt cheap.
100562,VisitorBob,05/13/2008,Great location and hotel This hotel is within walking distance to Pike Public Market; retailers; and monorail to Seattle Center. The room was very well maintained and spacious. Our view from the 24th overlooked the nearby Westin but also the roofs of quite a few other buildings. The hotel is next to the Convention Center and this probably encourages maintenance. The gym was being upgraded; however; nearby options were offered at no additional cost.
100562,sewrealgood,05/13/2008,Wonderful Hotel We loved this hotel in downtown Seattle. The location was great--close to Pikes Market and great shopping. It was our first time in Seattle and we couldn't have picked a better place to stay. The room was spacious and spotless. The bedding heavenly--we were on the club level and we were pleasantly surprised at the great continental breakfast. I would definitely recommend this hotel.
100562,SONNYSMOM,05/11/2008,Great Location...Nice Hotel.. Great views BUT. If you want shopping; then this is the place to stay. It was next to the convention center; across the street from gameworks and regal cinemas. There is an old navy and pacific place is a block away among other big retail stores. Ross; Macy's Nordstroms; and Sephora are also right around the corner. I got into town a little early and wanted to drop my bag off (me and my son were going to a Mariner's game) so I could go shopping for a few hours without dragging it around. The girl at check-in was glad to help but seemed to be annoyed that I didnt want a room other than what I requested. I had already budgeted for the room I had reserved. My room wasnt ready for another hour so I pre-registered and left. I came back an hour later and the lines for check in were LONG. I had saw a sign for pre-registered key pick up so I went to that line where some cocky guy was helping the lines (very annoyed by the fact he had to come out of his office or the back) ignored me and then I realized I had to wait in line again. and then he called out for a group of people and said.. If you are pre-registered then come over here.. I guess I didnt look the part. I got to check in and that went smoothly and got a room on the 16th floor overlooking pike street. The room was nice; big and airy. There was a lcd tv which my son was ecstatic about and then there was some 4 dollar expired chips (about a month expired) sitting on the dresser. The bed was okay; kinda hard for my liking but the comforter was awesome. The swimming pool is closed right now; but we werent going to be at the hotel long enough to use it. The amenities say that there is a frig but it was considered a mini bar so it really wasnt for guest use unless you wanted to buy high priced soda's and booze. I will come back ; when they renovations are done; because it is in a great location for shopping but the service was so-so; not what you expect for a 4 star hotel; they made me feel like I was supposed to be glad they were even waiting on me. The restaurant was pricey; but they do take out and we didnt have to go anywhere after the game. Overall get a deal for this place; and dont pay full price but if shopping is what you are in town for; then this is the place.
100562,SusanIrvineCa,04/24/2008,Great location! I booked this hotel through Priceline for the 9th - 12th. I took the advice of others of requesting the newer tower. Our room was very clean and new. The hotel lobby was nice and the lounge a good place to watch some sports and grab a drink. The best thing about this place was the location. We walked everywhere. It's only 6 blocks to Pike Place and we walked there every morning. The exercise room was small; but fine (nice view). The pool needed some remodeling; but my 5 year old liked it fine.
100562,jltripadv,04/23/2008,Great location; inconsistent service I booked this Sheraton hotel in downtown Seattle via Hotwire for two nights. Arrived at the hotel at around 11:30am and asked for early check-in. The front desk staff was nice. Upon seeing my SPG Gold membership card; she checked me in; even though technically Hotwire bookings do not qualify for SPG Gold benefits.The room and amenities are what you would normally expect from a 4-star Sheraton. The best thing about this hotel is its location. It's just a few blocks walk to the Pike Place market; the water front. Monorail station is just 2 blocks away. Plenty of shopping and restaurant nearby.I usually leave a decent tip everyday with a Thank you note in the room for the maid when I stay in a hotel. This is on one hand customary; on the other hand I hope if I accidentally leave something behind; the maid cleaning the room will be nice enough to turn it in. The first day; the maid took the tip and left me a thank you note. The second day; I left the tip and checked out at around noon.That evening; I discovered that I had forgotten my laptop power adapter in the Sheraton hotel room. I called the hotel immediately. The guest service rep took my room number; dates of stay; name and phone number; and said that they would call me if someone turns it in. There was no indication that they are trying to look for it. I expect at least they should 1) if the room has not been rented out; send someone to check; or 2) if the room was rented out; send a message to the new guest.One week passed and no phone call. I called again because I was about to pass through Seattle. The guest service simply said that we have your inquiry on file. If it turns up; we will call you. Again no indication of any willingness to help.I know that leaving something behind is my mistake; but I am still disappointed that the hotel guest service is not as helpful as a 4-star hotel should be.
100562,JourneysTraveler,04/17/2008,Great downtown hotel Just returned from the Sheraton in Seattle. I am a travel agent (Journeys Around the World) so try out many hotels each year. I was in Seattle for a conference it is right next door to the Convention Center; which was very convenient. The hotel is very very nice...beautiful lobby; spacious rooms; nice lobby bar (and very popular) good restaurant (although pricey). Stayed in the new tower the rooms were very nice with new flat screen tv. And with it being Seattle; there was Starbucks coffee in the room (with real creamer; rather than the powdered stuff!). The location of the hotel is great...Nordstroms is just a block away and Pike Street Market just a short stroll! The hotel was perfect for business or pleasure.
100562,iwatkins,04/17/2008,Worst 4 star shower ever I want to assure you I did not priceline this hotel; i wanted to be sure I stayed at the Sheraton and so I didn't risk it and paid the full price. Not cheap; anyway my gripe is this; the view was blah; and the room was blah; and the shower was a joke. Not 4 star quality; the linens and the bed comfort wise was great. The lobby was that of a 4star hotel; as was the valet parking price; the restaurant's breakfast was not. My biggest gripe was not the mishmash furniture in the room or even the 15 year old tv. My biggest let down was the shower; the tap had to practically be on the furthest hot setting for it to be even bearably warm and the water did not drain properly so I had to sit in 6 inches of water (cold water) while taking a shower. I did not complain to management as I was only there one night and only used the shower the morning I was leaving so there was nothing to be done at that point.
100562,sterling1973,04/15/2008,Can I move in? My husband and I went to Seattle to see a Dave Matthews show; and stayed in the Sheraton (Main Tower/ King) for one night. The Hotel is in an EXCELLENT location. There is no need to rent a car. Get a round trip ticket on The Gray Line bus from the airport and you'll be able to walk or use public transportation for the rest of your trip. We were able to check in early; 11:00 am. I had read other reviews saying to stay in the newer tower; however; I found the old tower very nice and updated. My only regret is that we only stayed one night!
100562,PHXGAL,04/15/2008,Book Through Priceline As many other reviewers suggested you can get this place for $100 a night on priceline. They easily accomadated my request for a King room in the new tower. It was a beautiful hotel in the perfect location. We walked everywhere and took the ferry to Bainbridge and the bus to the locks in Ballard. Nobody should be renting a car to stay here. Take the bus downtown from the airport; $1.50 a person and it takes 1/2 hour. Parking is expensive in every downtown hotel; get used to it and use public transport.
100562,hapahapa,04/11/2008,The Lowdown I am a VERY frequent stayer at the Sheraton Seattle; and; as travel season approaches; I just want to make sure I get my 2 cents in. First off; there is only valet parking on-site. It's 35 dollars a day with in and out privileges until 6pm the following day. If you choose to self park your car; the garage at 7th and Pike (behind the Cheesecake Factory) is 28 dollars/day with in/out privileges as well. Make sure to see the valet booth outside to get your pass to hang on your mirror to give you these privileges. If you don't want in/out; convention center parking is probably the way to go.If you can; catch the Greyline Downtown Airporter (roughly 10/11 dollars each way) to/from the airport (about 45 minutes). Metro city bus is 1.75 to 2.25 and takes 30minutes.Check in is at 3; but; if you arrive early; the front desk will try to get you in. Because it is the largest hotel in the Northwest (I think); there are plenty of business men and convention-goers and it gets pretty noisy/hectic in the lobby; so I probably wouldn't recommend it for a romantic getaway... Once cruise season starts; be prepared to have to wait for your room until normal check-in time at 3pm; and sometimes after. Of course; if you prepay on Priceline/Expedia/Hotwire/Orbitz; you are not guaranteed a room type. It gets difficult to try to switch room types in the Spring/Summer because the hotel is consistently full! Connecting rooms are very hard to get; too; so try and call ahead and as often as possible until they give you them. When they are sold out; they might try to offer you a parlor. This is basically just a living room with no beds! So they will put a twin sized bed in there (its still comfortable) and will drop your rate to 99 dollars! It's great if it's just you; or you and your friends. There are two towers: Union (the new one) and Pike (the original one). The only way to be guaranteed a room in Union is to book a Deluxe room. Otherwise; they can put you in either tower; and the rooms are completely different. Pike is 35 stories and has the pool/fitness center in it; as well as the Club Lounge. Union is 26 stories and has the business center in it. The views are better from Pike because half the rooms in Union stare straight back at Pike. If you can book a corner room (they cost a little more... like 20 bucks?) take it. They are awesome rooms. Bliss products in the room; Starbucks coffee; too. They are pet friendly and offer doggy beds to be brought to your room for free! The fitness center/pool area needs work; though. Free wi-fi in the lobby; 10 dollars to connect internet in your room. DO NOT USE THE PHONE! Local calls AND toll free are charged!! They just added a coffee shop; and gift shop; which are much needed additions to their lounge and their restaurant (Daily Grill). Check-out is at 12noon; and free late checkout is at 1pm. If you are Starwood Gold or Platinum; you get 4pm free late check-out! ALSO! Gold members don't get free upgrades to the Concierge Floor.. but SPG floors which have free bottled water. You can store your luggage at the bell desk; and leave your car in the valet and take a quick stroll to Pike Place or go shopping! I am there too often; can you tell?
100562,mrjanto,04/06/2008,Good place to stay; but it could be better Overall; I had a good stay. I did not purchase anything at the hotel restaurants so I can't say anything about the food there. I was disappointed that the gift shop did not have milk; and I wasn't about to pay what they wanted in the restaurant for a glass of milk. I didn't try the swimming pool and workout area. The main reason is that they were in a separate tower. It seemed a little inconvenient to take the elevator down; walk across the lobby to the other tower and then take the elevator up to wherever that was located. I was also disappointed in the internet service. I tried to connect from my room; but the connection was slow and did not work for very long. I eventually went downstairs to the lobby to use the free internet which worked much better. The hotel was very good about refunding the price of the internet service that I had paid for; but if they are going to make you pay they should at least offer dependable service. Another thing that I didn't like is that they did not give me all of the credit for my stay with the Starwood points program. I only got credit for $2 worth of expenses for a 4 night stay; so I had to send proof of my expenses to get credit for the rest of the expenses. Otherwise; I was satisfied with the room. It was a good size; and everything was in working order. But I definitely wouldn't call this an Excellent stay.
100562,nhsuzanne,04/02/2008,Not impressive. My husband was attending a conference at the hotel and we chose to stay directly at the hotel for the latter part of the conference. The first few days we spent at the Alexis which was absolutely gorgeous. Even though we booked directly through the Sheraton's website; they were unable to accommodate us with a room in the newly refurbished section of the hotel unless we chose a room with only double beds. Although the room was good sized; it was very drab. The bathroom was cramped compared to what the Alexis offered; and the toiletries provided were way too perfumey. What can I say; a simple pleasure of mine is to enjoy the lotions; etc. that the hotel provides. On a positive note; the bed was very comfortable and the heater noise was minimal. The front desk staff was also very nice.They nickel and dime you though. $12/day including tax for internet? Give me a break. I was spoiled by the room and amenities at the Alexis; and that's the only place I'll stay next time.
100562,travellingrocks,04/01/2008,Great after renovation I have stayed at the Sheraton before the renovation and it was OK; dated; but not horrible. However; now the hotel is just great. Lobby looks amazing; fresh and luxurious. The rooms are great; updated in all possible ways. I cannot tell if the walls are very well insulated; or if the hotel was half-empty; but it was very quiet in the room. Location of the hotel is obviously excellent; right in the middle of downtown.On the negatives; the ice machine in our floor had not been turned on. Parking is very expensive and valet is slow at peak times. Hotel needs a bar with extended hours; we wanted one more rounds of drinks just after midnight on a Saturday night and nothing in the hotel was open. The staff could not tell where a closest bar would be.
100562,Tejas1,03/31/2008,Perfectly situated downtown I just returned from a weekend visit to Seattle and had the pleasure of staying at the Sheraton. This is a popular; bustling; and well-appointed hotel that is ideally located downtown -- minutes from Pike Place; the Seattle Art Museum; the Waterfront; high-end shopping; delightful restaurants for foodies and all the must-sees for the first-time visitor. I snagged quite the bargain on Priceline for $109/night. Take the ultra-convenient and reasonably priced ($17/roundtrip) Gray Line shuttle from SEA-TAC airport; which stops at all the major downtown hotels.Outside of the hotel itself; some quick recommendations:Make one breakfast stop at Le Panier across from Pike Place. Decadent pastries and bracing coffee. My recommendation is the caffe americano with an almond croissant. If you want to escape out of the city; there is an Alamo rental office in the Hilton; which is only a couple of blocks away. We took the ferry over to Bainbridge Island and drove to Port Townsend; a cute seaside town that offers a number of galleries with a focus on handmade jewelry and local art. (Wish I had gotten more!)
100562,escrowgirl,03/30/2008,Loved it all....thanks; Priceline! Booked through Priceline at the last minute for a quick getaway for myself and my husband. We live about 40 minutes north of Seattle and came over the the ferry.Check-in was a breeze - we asked for a king bed (knowing that with Priceline you usually get two doubles) and not only did we get that; but were put in the newly renovated tower in a corner room! (#1252 if you are interested.) Great city views with a peek-a-boo of the water at the ferry terminal.The room was lovely - very neutral toned with great linens; flat screen tv; huge desk and an armoire/closet in it's own seperate location near the entrance. I have not one complaint about the room - it was lovely.We are dinner down the street at the Taphouse Grill - good food; not too expensive. For those of you who are beer lovers; they have 160 on tap. We could have eaten in the hotel; and the Cheesecake Factory and Morton's were also within walking distance. Then we walked to Pacific Place; did some shopping and saw a movie. Evenything is really close by so you can walk.Breakfast at the Daily Grille in the hotel was just so-so. I always think it's kind of hard not to make a good breakfast; but I guess I was wrong.So; for a bid of $100.00; I think we more that got our money's worth and I would definitely stay here again......
100562,BassMom,03/28/2008,Good Place to Stay Overall; a very nice hotel as one would expect from staying at a Sheraton and paying a little over $200 for a room. Customer service both at curbside and front desk were top notch. We had adjoining rooms on the 24th floor with good views of the city. The pool is located on the 35th floor and was smaller than I expected. Weight room and sauna also on 35th floor. View from there was really amazing. Hotel was very accommodating; giving the kids (5 of them!!!) coloring books and a goodie bag upon check-in. Rooms were quiet; beds were firmer than I prefer but still comfortable. Internet service available for free in lobby only; which surprised me. You had to pay for wireless in your room. We did not try the restaurant or lounge. Hotel is within 5-6 blocks of Pike Place Market and only a block away from TRAM and mall. Lots of things to do and see within easy walking distance...even with five kids in tow! I would stay here again when visiting Seattle; the location was very convenient for us.
100562,royalrover,03/27/2008,Sheraton's the place to stay!! Stayed at this hotel with my gf for the Easter long weekend. The central location downtown was why we decided on it. Booking was easy with the hotel's website and was a really good price with their stay friday promo ($129) which is great considering it is a four star hotel. After we got the confirmation number; we called the hotel to see if we could reserve a room in the Union Street Tower (UST) which is the newer (2007) slightly shorter (26 floors) building; as opposed the Pike Street Tower (built in 1982; renovated 2004). The front desk said she would put a note on our reservation which was confirmed when we checked in. Amazing lobby! The room was perfect. At the end corner of the floor so with windows on two adjacent walls (only could hear the ice machine a little). Only on the 7th floor; and facing the highway exit; but not noisy from street at all. Super clean room; immaculate bathroom. Big king bed and flat screen plasma (note: go to TV guest services to get local weather in Celsius). To top it all off; we totally lucked out with an all sunny weekend (in Seattle no less!!) Only one downside was parking. In heart of downtown have to pay; but we took another reviewer's tip and did not use the hotel's $35 a day (out by 6pm but with in-out privilages) which has to be declared upon check-in (add added to your bill). Instead tried the convention centre which is one block north of the hotel. First nite parked at 6:30pm and got the car out by 6:00p the next day = $30. Second nite parked 9:30pm (after the convention centre closes) and got the car out 1:30pm=$22. No in-out privilages but okay since we were mainly walking downtown. Good luck!
100562,Veggygirl,03/25/2008,Excellant Downtown Seattle Location The newly renovated Seattle Sheraton is in an excellant downtown location and highly recommended for those travelling without a car who want to be close to what downtown Seattle has to offer. It is within easy walking distance to great shopping; nightlife; the monorail to Seattle Centre; theatres; galleries; Pike Place Market and many many restaurant options. Being Seattle there is also at least one coffee shop per block. Our room was a decent size; clean and our check in was easy despite the hotel being very busy over Easter/Spring Break weekend. The bathroomwas not quite as nice as many Sheraton's we have stayed in before; perhaps we were not in a newly renovated room; i.e.older tub and tile and they did not have robes as advertised; but these are petty concerns really. Overall it was a great stay for a resonable $160 CAN per night. They have free wi-fi in the lobby and user pay wi-fi in your room for $9.99 Parking is paid additionally as well.Overall because of the great location we were able to quickly fit in many auxillary activities such as Pike Place and Music Experience while travelling to Seattle for an pre-planned event. I would stay here again just for this reason.We had a great meal at Boom Noodle - 12th and Pike! Check it out.
100562,why73,03/20/2008,Great place to stay We stayed at the Sheraton for 3 nights in March and thought we got a GREAT deal. I think I priced every hotel downtown and eventually bid on Priceline for the room. It was significantly cheaper than the other hotels. We could not get a King bed which was the only bad point; but they did change us to a room higher up with a nice view of the water. The gym is very good and looks like they are making it even bigger in the future. The pool and hot tub are fine; kinda old looking but have a great view. The service was good; although the prices at the resturant/bar and gift shop are spendy. You are located near everything downtown-bars; shopping; resturants; 1 block from the monorail and about 6 blocks from Pike Market. I would stay at this hotel everytime I went to Seattle. Watch their website; cause they offer great prices online too.
100562,SCSUcamp,03/18/2008,Wonderful Stay I had to stay at this hotel for two weeks for my job and the hotel was wonderful; the se\rvice was great the only mistake was one day the room was not clean when I returned that afternoon but the service desk quickly fix that error and offered my a free movie. My wife and I did a lot of walking and the hotel is in a great area of town. The Market and Mall are all in walking distance and if you wanted to take a long stroll you could even walk to the tower.
100562,UCL79,03/17/2008,Relaxing Stay in a Great Location The Sheraton Hotel is in a prime location in the heart of downtown Seattle. It is so convenient for shopping and an easy stroll away from the Pike Place Market. I have stayed at the hotel many times and the staff have always been professional and courteous. The opening of the new Pine Street tower and completion of the lobby renovations have added to the attractiveness of the hotel. The room decor is very comfortable and furnishings are well thought out. I really liked the new Bliss Mandarin Mint bath products.
100562,hopeful1112,03/14/2008,Customer service is TERRIBLE! The valets just stand around and stare at you instead of getting your keys or asking if you need help. The hotel charged 40 dollars of food to my room when i never got rom service and they charged 3 movies instead of 2. Since they said they couldnt do anything they said I had to call accounting.....Why do I need to call when it was not my mistake!!
100562,skydeals,03/12/2008,Nice place; good staff; clean and good location I used Priceline Name your own price and got a room for a 2 night stay for $101 a night. When I got there it was about noon and I had to wait until after 2:30 to check in but they held our bags for us we just went out and grabbed some lunch. There was a little bit if a mix-up regarding my request for a king size bed but the management ended up upgrading me to a corner room (larger room; HDTV; king bed) and didn't charge us.We also asked to be put in the new tower; as recommended by other people here. It was nice but we explored the older tower and it was nice too. My only complaint about the new tower is that the pool/spa/workout area is located on top of the OLD tower and you have to go through the lobby to get to it. If we knew that then we would of been happy to have a room in the old tower.Free wifi in the lobby but you have to pay for it in the room. A GREAT room safe! I have a larger laptop and this is the first hotel that it could be locked up with room to spare.The staff was professional and polite; and they actually knew the answers to any questions I asked. The place was spotless; even with a convention going on. We asked for robes and they happily supplied 2 nice comfy ones...no charge.My only minuses were the bed was a little hard (but still comfy) and the additional fees for the little things...which is typical of the hotels in Seattle anyway. Parking was $35 a day and in-room internet was $11 a day.Otherwise: nice size rooms; good security; friendly staff; clean; and the employees were professional and friendly. If you are flying in I would suggest not renting a car as down Seattle can get crazy parking is expensive. This hotel was within walking distance to most attractions (the Space Needle has a monorail a couple of blocks away) and I would be happy to stay there again. A cab from/to the airport is about $30. They have a generic shuttle that runs through a string of different hotels for $18 round trip pp.
100562,chocokat,02/28/2008,Stay here. Dont go anywhere else. We stayed in the new tower and got a corner room. The bed was comfy and the room was just amazing. The amenties and decor make you feel like you're staying in a 4-5 star hotel. The location is so convenient to everything. Everyone from the front desk to valet is are very friendly. We would definitely come back not just because the hotel was great but the rate was fantastic for what youre getting. You can get an amazing rate right from the sheraton website.
100562,AvidSkier,02/27/2008,Best downtown location We go to Seattle often; but this was the first time we stayed at the Sheraton. I chose it because of the positive reviews I read on TripAdvisor; the fantastic promo they had on their website ($129 + tax for the weekend) and the location.I was really impressed with their renovated modern lobby; it felt similar to the W (another Starwood hotel) but larger. The staff was more mature friendlier than the W. There's ample seating in the lobby to read the newspaper; an area of computers for guests; a takeout cafe/bakery and a restaurant/grill...from what I saw.We requested the renovated Union St Tower and were really happy with the room - decent downtown view; new furnishings; very comfortable and contemporary. There was a flatscreen TV; Starbucks coffee and Bliss products in the room.To make it even better they should add robes and a complimentary bottle of water - the tap water was too chlorinated and the mini bar bottled water was $4. The location is perfect because it's so close to Pike Place market; downtown shopping and the great restaurants in Belltown. Everything that we needed was within 1 block or 2: bank; coffee shop; pharmacy; great stores parking.We parked in the Convention Centre lot for $24/night versus paying $35/night at the hotel. The Centre is safe because it's either packed with cars during the day or closed at night.We ate at some fantastic restaurants: Tavolata and Union. There's a cool lounge around the corner from the hotel called Vessel with great cocktails; music and interior. For breakfast we ate at the market (lots of options) but didn't have a good experience at Cafe Campagne...we waited 45 min for breakfast and then it was served cold. To top it off they weren't too apologetic.
100562,TravelerSanDiego1,02/26/2008,Stay in the remodeled tower Make sure you request a room in the remodeled tower!! We stayed one night in the old tower and the rooms were very old and tired. The second night they switched us to one of the newer rooms and it was great and very modern. The location of the hotel is perfect...you can walk everywhere. We loved Seattle and would definitely stay here again just in the newer rooms!
100562,AATeam,02/24/2008,Location; Location; Location! The Sheraton is located in the heart of downtown; but not too close to noisy tourist traps. It is a very walkable distance to Pike's Place Market and accessible to all public transportation.Although I expected the room to be a bit more modern in style; it was very comfortable. Our king size bed was soft; and there was plenty of space to move about in the room. The bathroom was also quite sizable. The ammenities are great. The pool and the jacuzzi are on the top floor; and are a great way to relax after a long day walking around. The staff was pleasant; and very helpful. Ask for a higher floor and get a great view of the bay!
100562,EGrattz,02/19/2008,Great place to stay I only stayed at this hotel for one night; but for the short time I was here I really liked it. This hotel was a really close walk to lots of shops and the Pike Place Market. It was a 5 minute walk to the market. I took the recommendations on here and requested the new tower and was really impressed. The rooms were modern with nice furnishings and very clean! The staff was very friendly and helpful. The lobby was very nice and comfortable. I have not one single complaint about this hotel.
100562,callmety,02/13/2008,Great location and more! The hotel is centrally located with just about everything you'd want to see and do downtown within walking distance. The lobby is beautiful with comfortable and intimate seating areas. Our room on the 17th floor was perhaps the quietest and cleanest room I've ever stayed in. Slept great in the very comfortable bed. Check out the Purple Cafe and Wine Bar for some tasty local wine selections and fun atmosphere. Great experience at this hotel; and I would stay there again in a heart beat!
100562,Spiderman32,02/11/2008,Great Location and Nice Hotel I booked this hotel on recommendations from other reviews on TripAdvisor. This was my first trip to Seattle.The hotel lobby looked like it was recently updated and the new wing looked great. Unforunately we were put in the old Tower. I forgot to request a room in the newer Union Square tower. This was the only downfall to my stay here. I got a great deal through priceline so I guess I shouldn't complain.The location of this hotel was perfect. Only several blocks away from the Monorail that takes you to the Space Needle. Walking distance to Pike Place; Nordstrom; Macy's. There is a Regal Cinema; Gamworks; Niektown; American Eagle; and The Cheesecake Factory right across the street. You won't need a car unless you want to go outside of downtown. I was debating whether I should get a car and I am glad I didn't. Parking at the hotel is $35 for overnight guest which is very pricey. You can take the bus around the free zone which is much downtown from 6am to 7pm.
100562,MarkChicago,02/06/2008,Great Hotel We stayed at the Sheraton because we were in town for a wedding and the Church and Reception was close to our hotel. Little did we know when we booked this hotel that it was very close to all of the Seattle attractions. The hotel is located downtown near all of the shopping. The Monterail is two blocks away and that will take you down to the Space Needle. Pike's Place Market; where they throw the fish; is only 5 blocks down; about a 15 min walk. We did not rent a car; everything we wanted to do was in walking distance.We took a taxi to the hotel from the Sea-Tac airport. It was about a 15-20 min drive and it cost $35. If you want to go cheaper than that you can take the bus for $10.25 per person.We arrived almost three hours before check-in time. But it was not a problem they already had a room ready for us. We were on the 29th floor and had a beautiful view of the city. I would recommend this hotel to anyone we really liked it. They also have free internet for guests. My only complaint was the bathroom sink drain was broken and the service at the restaurant was not very good. Other than that we would definitly stay here again!
100562,DougDilvo,01/30/2008,Good Option Downtown; Nice new tower! Stayed at the Seattle Sheraton for one night in December before the Holidays. Have stayed here in the past; and enjoyed returning to the remodeled lobby and new tower. Stayed in the new tower in a corner King (very nice room). Booked the Macy's gift card special; 212; for room and a 100 gift card to Macy's. Not a bad deal for the room at 112.Check in was very fast. The new tower is a bit of walk to the elevators; so if that is an issue; I would ask for the old tower. As others have said the pool and gym are not in the new tower; so getting to the pool/gym; you must walk through the main lobby and go up to the 35th floor of the old tower.Room was fantastic; with a good view of Puget Sound (in between other buildings of course). This property is very close to all major shopping; dining; etct in DT Seattle. The Market is three blocks down the street (tough neighborhood; so be aware on your walk).Parking is brutal; but it is brutal everyplace downtown. Valet is the only option and is 27 a night. We used the Valet due to convenience. They were fast and efficient; unlike other posts have mentioned. I did call in advance to the Valet and ask if my car could be brought up. Both times it was waiting when I arrived 10 minutes later. If you don't need your car; park down by the Seattle Center (much cheaper) and take the monorail to Westlake Center. Hotel is only a few blocks from the Westlake Center. You can also park on the weekends in parking structures around the area for much cheaper; but during the business week it is a wash (five bucks less; and much more of a hassle). Again the new wing is very modern and nice. Typical 4* starwood property. Nothing wrong with the old wing; just a little more worn out and needs some TLC. Did not use room service this time; but in the past it was pretty good. No complaints.I would recommend this property.I have also noted that it is frequently bid on through priceline for 99 a night. That would be well worth it for either wing.Have fun in Seattle. We are local and love going downtown for a night here and then. Would gladly stay at the Sheraton again.
100562,Melanocyte,01/26/2008,Convenient for conference attendees We stayed at the Sheraton Seattle as part of a group attending a large conference in Seattle (Fall; 2007). As many of our conference activities were at the convention center; the Sheraton's location was ideal; within easy walking distance. There were plenty of restaurants nearby for lunch and evening gatherings; and Pike Place Market was about 6 blocks away. Our room was clean; comfortable; and quiet with a partial view (between nearby buildings) of the water. The hotel itself generally was a nondescript downtown Sheraton-- not the nicest we've ever stayed in; but certainly more than adequate for our needs on this business trip.
100562,TheBenners,01/24/2008,Walked to Everything I surprised my wife and two boys; 2 1/2 1 year; with a trip to Seattle for the weekend. We flew into to seattle on a friday evening; and were all ready to relax once we arrived at the hotel. As soon as we walked in the lobby; I was relieved. The hotel far exceeded my expectations.This hotel seemed to be recently remodeled; and was perfect. Our room was a perfect size; with two double beds and room for a crib for the littlest one. We were about six blocks from Pikes Place Market; and only a couple blocks to all the shopping my wife could handle.Hotel staff was very friendly; and attentive to our needs. After a trip out on our first day; we came back to the room to find the boy's stuffed animals placed lovingly on their beds.I booked the room on price for $112 per night; for the MLK holiday weekend. Valet parking is $35 per day.If in the area; I would stay here again in a second.
100562,kabooty,01/24/2008,Great Hotel; Great Location! We stayed here over MLK Weekend and we really liked this hotel. Per other users' recommendations; we requested a room in the new tower. However; our flight was delayed and it was around 2 a.m. PST when we pulled up to the Sheraton. The gentleman working the front desk when we entered was having a very difficult time figuring out how to switch us to the new tower. Finally; he succeeded; and we went up to our room -- turned out he gave us a handicapped room; which meant having a strange bathroom with a seat in the shower and no counter space; as well as railing everywhere. It was way too late for us to have enough energy to ask for a non-handicapped room so we made do and went to sleep. Other than that; the room was quite nice -- brand new everything; including a nice flat-screen TV. Can't complain there! We did head to the original tower on a few occasions to use the gym. The hotel is very large and the pool/gym are on the top floor -- complete with beautiful views of Seattle and the Puget sound! However; for being such a large hotel; we were surprised there were only 4 treadmills. They were always in use and they had a sign on them about a 25 minute time limit when people are waiting. Not a huge deal; but definitely room for some improvement there.As mentioned by other reviewers; parking is also a problem. $35 to valet is insane. We parked at the Convention Center as it is one of the very few lots we could find in the area that allowed overnight self-parking. However; we were not lucky enough to experience the low rates as posted on the Convention Center website -- we paid around $22/day which is still a good savings from valet but by no means a bargain. I would highly recommend not renting a car if you're only going to be spending your time in Seattle proper; especially if you're staying at the Sheraton. There is a $10 Seattle Airport Shuttle that drops people off directly at the hotel which is definitely cheaper than parking!Overall; I'd definitely stay here again; just hopefully not in a handicapped room.
100562,DallasTraveler06,12/27/2007,Great Hotel in Seattle This is a great hotel if you get a good price. The location can't be beat (unless you can get right at Pike's Market); and it's just across from Macy's and some other great stores. It's a very manageable walk to the Market and back. It's not too far uphill either way.The room was nice; the bed comfortable; and the service good.The restaurant service was a little slow; and the food was somewhat pricey. The breakfast buffet didn't look like a good deal to us; so we ordered off of the menu.We recommend this hotel and don't have any negative things to say.
100562,Atron84,12/17/2007,Great hotel; good deals I was going to Seattle for the weekend for a quick getaway from Vancouver to do some shopping and go clubbing. I used Priceline to bid on a 4-star hotel room and managed to snag one for $99/night. What a great deal!I did some research at tripadvisor and discovered that the valet service was inconsistent and expensive; so my friends and I opted to park at the Convention Centre; which was quite close; although there are other garages around which may be a better price. We ended up spending $18 a night which apparently is a lot less than the valet (over $30).The check in was incredibly efficient; and took literally less than 1 minute.Also; I requested a room in the 'new' tower; as per the advice of many other reviews on here. The hallways were wide and fairly clean; although it seemed that room-service food sometimes sat around a long time before being cleared away. The rooms were clean and the beds were incredibly comfortable with nice thick pillows and a very nice duvet. The TV was a 36 LG LCD that did receive some channels in HD; although most were analogue SD.We also had an OK view on the 24th floor (again requested a high floor upon check in). Be aware: the food and minibar items are incredibly expensive and will cost you a lot. Also; local calls are not free and cost $1.75. The only negative was that the pool is inconveniently located in the other tower; which meant we had to trek across the lobby in our swimwear; although that was funny given the looks some guests gave us. Also; the pool had a lot of kids at it; so we avoided the hot-tub and just sat in the sauna. I guess we should have expected this; given the number of families checking in.Location wise; it is right in the middle of downtown and just off the I5; so it is very easy to locate. It is also fairly close to restaurants and next door to lots of shops.Overall; I would stay here again; as this experience was very positive and I was very impressed with the value for dollar. I recommend this hotel to anyone; but especially to those who are willing to use Priceline or are familiar with it.
100562,LauraLatte,12/10/2007,Deluxe Doesn't Disappoint We stayed on the 12th floor of the Deluxe Union tower on a Saturday night in December. It was busy--everyone seemed to have our idea of shopping and seeing a show. I give the hotel credit for speedy check-in/out; and the relatively fast valet parking system; which was packed to the gills during check-out. We chose this hotel over the Red Lion on 5th Avenue; which is a great location; but is starting to show its age. This room was the same price and sounded much nicer. It was. The flat-screen TV was appreciated; as were the nice sheets and bedspread. Three chairs and the beds gave us an ample lounging area. The bathroom was immaculate; and had modern new fixtures. Compared to the older Red Lion; we found the room much smaller. Not cramped; but only just. On an excellent customer service note; I called down to Guest Services to request an extra blanket; and they apologized for not already having one in the closet; and for the delay in bringing it up (about an hour) and gave us a complimentary in-room movie! Quite impressive. Other notes--the room was quiet; with only the faintest of outside noises (some street noise; could hear the shower running next door).
100562,advcardio,12/08/2007,Views on upper floors a hit; parking a miss Enjoyed a great local package deal with the hotel (check out their local website first for rates). Our room was located on the upper (old) tower floors and in need of updating. The room and beds (not comfortable) showed wear and looked the same as when I last stayed (90's) but the view and staff were outstanding.The hotel has a new updated tower (no high floors) and lost it's parking space-thus now only offers expensive valet parking at 35.00 +tax. The parking attendants were working hard but still have to wait outside in the cold for your car.If we choose to return; we would stay in the new tower and park the car across the street. Overall; an average stay with below average beds.
100562,nwlilac,11/30/2007,Wonderful! We checked in during a very hectic time; Black Friday. Even with the crowds around for the Gingerbread Village; shopping and Westlake tree lighting; the service was great. We really liked our room on the 24th floor. The location was ideal; especially for walking to Pike Place. We got a great deal on the room; which made up for the expensive valet parking - and street parking is pretty easy in the evening time (best bet on Saturday after 6pm; because it will be free through Sunday). We would stay here again!
100562,mynutzitch,11/27/2007,Enjoyed our stay My family and I stayed at the Seatown Sheraton for some Black Friday shopping.We had 3 rooms on the 20th floor; the rooms we had were not the newly reno'd ones; but we did not mind. The carpets in the rooms and halls showed some wear; but overall the rooms; bathrooms and hallways were bright and clean and appointed nicely. As is usually the case for Sheratons; their beds are the best in the business; hands down. Our floor was very quite; as well.The lobby and common areas like the pool and fitness center were typical of this level of hotel.We did not eat at any of the restaurants.The best part of the hotel is definately the location. It is right beside some good shops and restaurants and is just a short (pleasant) stroll to Fishermans and Pioneer.We were pleasantly surprised at the efficiency of the valet's. We had read a lot of complaints about the valet service; but we got very good; prompt service whenever we needed our cars pulled. This was considering that everyone seems to check in and out at exactly the same time!!! As is mentioned in other posts; if you don't want your car valet'd you can park across the street at the convention centre for a cheaper price..........We used Starwood Hotel points for our rooms so I don't know what the typical rate for the rooms would be; but I would definately pay ~ $100-120 per night for these rooms; probably more if I was assured one of the new reno'd rooms.
100562,TacomaFPFAN,11/24/2007,Nice stay; Horrible Valet Parking! Stayed here for some holiday shopping. Got a great deal with a Macy's gift card included. The valet parking was awful. We had a hard time getting off the freeway to the hotel. We then learned it was the valet parking drop off. When we went to get our car the next day at check out it was over a half hour wait. We need to have a member of our party to the eastside in half an hour. We had to take a taxi there then come back for our car. When we came back we were told 25 minutes it was actually 45.
100562,garyamc,11/17/2007,Great Seattle location Everything great at this downtown hotel. Parking a problem. Read other reviews where hotel parking was $35 overnite. Parked one block away at Convention Center for $18.Short 6 block walk to Pike Place Market. Don't miss it!Excellent dinner at the hotel's Daily Grill!Would definitely stay here again.
100562,dozingdog,11/14/2007,Less than stellar Rooms were old and tired. Lots of street noise as well as a street drummer from 9-10:30 every night. Food was so so. Construction on the hotel was happening during my stay and the had me in a room that was too close to the ongoing work.
100562,GuinnessGuy,11/13/2007,Great location The Sheraton has the perfect location for attending a show at the conference centre -- it's right behind the hotel. I expected more from our room; it was nice but not four star deluxe. We weren't allowed to self park (too crowded) so had no choice but to valet park which I felt was expensive at $35. Self park is bad enough at $28 but it's close to the going rate for downtown hotels. The great Priceline deal we got made it all worthwhile.
100562,MRPHL,11/06/2007,Good location; nice hotel I managed to get a renovated room which was very nice. It was clean and nicely furnished. They do charge for internet access which was a bit cheesy but seems to be par for the course at more expensive hotels.The hotel has a nice location downtown with easy access to whatever you need downtown. This is a non-smoking hotel which is different from most Sheratons as I understand. One guest who was next to me as I was checking in was rather livid when she learned this.The concierge desk on the first floor is helpful. There is a book with menus for the surrounding restaurants and a phone to make reservations on your own. This was convenient as the concierge seemed to be pretty busy most of the evening.The breakfast in the hotel was very good and if you want to shell out the money; its worth it.No complaints; this is a very nice hotel. I am dinging down one star for the lack of free internet access.
100562,cubsgirl72,11/04/2007,Hotel in the heart of downtown Seattle Hotel Lobby
100562,mjgirl74,10/31/2007,Great hotel; awesome location I don't usually like to stay at the big hotel chains; but I tried Priceline for the first time and got this hotel for $100/night. Front desk gave us one of the new Tower Rooms without asking and they were really quite nice. WiFi is not free - I think it is about $10 a day; but they have a few computers on the main floor by the elevator along with a printer. It was actually very convenient.Location is great - close enough to the I-5; really easy access to any of the trendy Seattle neighbourhoods. Shopping; Pike Place; etc. is also walkable.If you are there over the weekend instead of the Valet parking; simply park it yourself across the street in the parkade - it is less than $10 a day; versus the $30 the Hotel apparently charges. And they park it there anyway. Note - we did leave it overnight for a day during the week and the garage charged $30.Good option - really nice staff - super clean. Would stay there again.
100562,wannabetrvlr,10/30/2007,Great hotel Got it through hotwire for like USD 100. Decided to try my luck and ask for a new tower room; high floor; room with a view and late check out. Except for the late checkout got every thing ( i did get checkout till 2 pm). Amazing location. Amazing staff; very very cheerful and helpful. Great new room; some how the bell captain wasn't very helpful had to lug my own luggage to my room; found that very disconcerting. But apart form that amazing stay. You could never get a better location than this. Will stay again.
100562,radioflyer0101,10/29/2007,Excellent all around; but hallway noise Booked on priceline. My polite requests for a king bed and an upper floor in the new tower were met. Room was new and very clean. This is a big hotel with a huge lobby and always lots of people around. Bed was good; but the family staying next door was commonly in the hall yelling and this was very easy to hear in our room. Location is perfect. We parked in the parkade across the street; as suggested by someone; which cost $17 for a Friday evening to Sunday morning stay. However; we were told that the rate at this parkade was changing and would be more in line with regular Seattle rates (e.g.; $30+ per day).
100562,TravelingManSpokane,10/27/2007,Good experience but a few flaws A view from the 12th floor
100562,Garuda70,10/24/2007,Old School toiletries I rate the Seattle Sheraton somewhere between 3 and 3.5 stars based on 3 critiques. But first; the pros:*I made this booking on Hotwire; and got a fabulous rate (~$120 for a Fri. and Sat. in late Oct. This is a smashing deal considering you're right smack dab in the heart of Seattle. If you're a tourist and hate to drive; you can be dropped off by taxi and not need a car for the rest of your trip (you can walk to everything in the downtown core; and at any given moment; there are several thousand taxis swarming around the place).*The staff were perfectly adequate; and actually quite pleasant.*We had breakfast at the hotel restaurant; the Daily Grill. As at most hotel restaurants; they'll stick it to you with inflated prices. However; the continental breakfast buffet @ $11.95 was a good deal. It might sound gross; but if you fill up on oatmeal and smoked salmon; you can probably skip lunch and splurge on dinner!Now; those 3 criticisms; one of them admittedly incredibly petty:*My mom and I had to schlepp our own bags up to our (smoking) room. This is one of Seattle's largest hotels; especially after they renovated and built a 2nd tower. You're telling me that they don't have enough bell staff; especially the Friday night before a UW home game? Even if you're short-staffed; you tell the guests to check in and that their luggage will catch up to them eventually. You don't blithely look in the other direction and let the guests awkwardly corral their own bags. Boo. Minus stars. *The first room we were assigned reeked of smoke. I know; I know--the whole property is non-smoking; they can't help it if a few jerks--err; I mean; die-hard smokers--flaunt the rules and stink up the place. Anyway; we asked for a new room and were moved promptly.*My last complaint is really; really petty. I know Sheraton is a Starwood chain; and I fondly remember staying at a W a few years ago and ransacking their Aveda toiletries. (I mean; I practically absconded with my weight in tiny Aveda bottles.) So; imagine my puzzlement to discover Vaseline-brand body lotion in the bathroom! (The Rusk shampoo and conditioner was nice; but still--I love Aveda.)So; to summarize; if you can get a screaming good deal on Hotwire or wherever; by all means book/stay at the Seattle Sheraton. I highly recommend it--if you can't get a better rate at the Westin or Hyatt. Otherwise; it's a perfectly adequate venue.
100562,houstontravels,10/24/2007,Great Location; Expensive Extras The location of the Sheraton Seattle is exemplary. Seattle Center (Space Needle); Pikes Place Market; the Waterfront; Capitol Hill and Museums are all within easy walking distance; and a bus to Bellevue is easy to come by. We even took a cab to a restaurant in Ballard and it wasn't very expensive. The rooms are nice; clean; average size. I was a bit disappointed in the tub; which was tiny (I'm 6'2 and like to have a relaxing bath when I travel); but definitely serviceable. The main down-side of the hotel is that everything costs extra; from wi-fi (how can hotels still charge for this?) to toll-free calls (I called my 1-800 number to call my home voice-mail and it ended up costing me $2.00); and the parking; which is exorbitant ($35 for valet; $28 for self-park). My advice would be to not even bring a car into downtown Seattle. Street parking is pretty difficult at all times. The concierge was very knowledgeable and friendly. The fitness center; pool and jacuzzi on the 35th floor of the old tower was nice; although the pool seem over-chlorinated. The view from up there is great. Walking around downtown I saw a few BBs that might have been a more distinctive stay; but the Sheraton did us well. We paid $142/night via Priceline.com.
100562,MrCrocodile,10/24/2007,Reliable and Serviceable Hotel in a Great Location A double room in the renovated tower
100562,Harshmellowpie,10/17/2007,Park across the street - smell the glove! Park across the street; $6 for 24hrs on weekends; $35+ at the hotel. Check-in was efficient; mechanically so; but painless. Stayed in the old tower 10th floor. Nize size rooms with adequate bath. Quiet; comfy bed. However; room smelled like wet-dog a bit. The tub also had long black hair stuck to it (gross). Location is perfect for that part of the city ; close to all. I would stay there again at deal rates but would probably ask for new tower to hopefully avoid odor which was not offensive enough to change rooms but a little yucky!
100562,solomonjon,10/15/2007,Not Trustworthy Valet I stayed at the Shearaton in downtown seattle. And had my vehicle parked by the valet when we arrived which is pricey at 35 dollars. They were very pushy at hurring and parking the car and when we did trust them with my vehicle it had numerous items STOLEN out of it. When I called the valet to retrive my car the next day I got in to find out they had went trough my middle consule. Took my medication and money. When I told the valet manager about this he told me it was my fault for trusting his employees.And there was nothing he could do about it.
100562,KVKV,10/15/2007,Thoroughly enjoyed my stay I spent 4 nights here on business in July. I stayed in the new tower and the room was outstanding. The bed was very comfortable. Conference facilities were excellent. The downtown location is terrific for walking. Only problem was that the fitness facilities are very limited. They opened at 5:30 am and there was already a lineup for the machines. 4 treadmills; a couple of ellipticals and some resistance machines - not enough for the size of the hotel.
100562,RobertoFW,10/14/2007,Sleepless in Seattle = Myth My stay at the Sheraton Seattle couldn't have been better. I stayed on the 27th floor of the old tower. I was tempted at check-in to ask for the new tower as TripAdvisor posts recommended. At the last moment though; I thought I would rough it. Truth be told - the old - I hate that descriptive - the classic tower was very nice. I got a great view of downtown in a room that was very comfortable and quiet. I liked how large the space was. Big bathroom; big bedroom; big dresser; ample closet space; etc. The room temperature stayed nice and I never touched the thermostat. The staff at the Sheraton were great too. At check-in; a tall; beautiful woman; zoomed me through the process - did not change her high level of service when she realized I was a hotwire customer and offered me upgrades without prompting. I was in the door of the hotel and into my room in 5-7 minutes. On my last day at the hotel - I hit the restaurant for a breakfast buffet. The sausage and potatoes with eggs were fantastic. They had an ample supply of fresh fruit and healthy alternatives - that I appreciated but avoided. I was overly hungry from eating sushi the night before - and feeling less than full. I highly recommend the Sheraton Seattle. What a great visit. When and if I go back - it'll be the Sheraton for sure. Other cool thing - the Grayline Boeing tour loads at none other than the Sheraton. Very Convenient.
100562,oresh,10/13/2007,Very nice place The hotel was recently renovated and so the rooms are in great shape. I always got decent size rooms (better on the starwood preferred floor) and found the rooms to be very clean and the service to be good. I got great rates with our corporate rate so with this rate I will not stay anywhere else in Seattle. Notice that the valet parking is very expansive ($32)
100562,shredgtr,10/10/2007,parking is exorbitant Absolutely don't stay at this hotel if you're driving. Parking is valet-only which is $35/night; but they double-charge you w/an additional $35/night for parking. If you don't mind paying $70/night (excluding gratuities) for parking go ahead.
100562,NatalieEllen,10/07/2007,Fantastic Hotel We had a fabulous stay at the Sheraton in Downtown Seattle. We stayed in the remodeled Union Tower in a King corner room.The room was decorated in shades of chocolate brown; caramel cream; very tasteful; roomy clean.The staff was helpful courteous. This hotel is within walking distance of many of the things to do in downtown Seattle. We had a fabulous weekend would highly recommend this hotel to anyone looking to stay in the downtown area.
100562,lilbuf,10/07/2007,disappointed;concerned We were surprised and disappointed at the condition of our room.We would have asked to be placed in another room if our schedule would have permitted. There were several stains on the carpet and furniture.The bathtub had moldy/dirty caulking;the mattress cover was not fitted and rolled up all night to the point of being very uncomfortable.Our morning paper never arrived.Now for our concerned part.We had booked reservations at Sheraton in Hawaii prior to this experience.Now we are having second thoughts of making this trip to just discover a repeat performance of disappointment.Thankyou for the opportunity to review and we hope this message will help you do what is necessary to avoid anymore of the same.Room 513;9/29/07
100562,jcsrtnv,09/26/2007,Nice Club Level Amenities We spent three days here in September in a Club Level room. The room was well appointed; with great views on the 33rd floor. We especially enjoyed the complementary continental breakfast and evening hors d' ouevres in their club room on the 32nd floor. The breakfast selections were fresh and well presented; and the evening hors d'ouevres (with optional beverage service) were a nice treat after a long day of sightseeing. The club lounge was a sedate aiery where we could relax and reflect above the hustle of the city at street level. The public areas on the ground levels were well kept; and nice looking. Fresh orchids were found throughout the lobby and lounges. The desk staff were especially professional and accommodating; and did a nice job of making us feel welcomed to their property. The rooftop pool; sauna and health center while adequate was busy busy busy; so if you really have to take a dip when you vacation; be prepared to do it with a big audience.
100562,thekld,09/23/2007,Crowded with Conventions; but otherwise OK I often stay in Seattle for business and the last time I stayed at this hotel; I found it very good for the price. This time the hotel was more expensive and I found it just average. Here are my thoughts:POSITIVES:- Location: This place has a great location within walking distance of most parts of downtown Seatlle and has many; many shops and restaurants within two blocks. Also very near Pikes Place Market. - Room: I stayed in the brand new Union Tower; on the 23rd floor. The room was very nicely appointed. My room had a king bed; a huge desk; a buffet table under the TV and a cosy chair. It had nice built in storage areas and a built-in closet all made out of rich;and warmly-stained hardwood. It had a 27 inch Plasma TV hung nicely on the wall. The bathroom was very nice; marble floors and countertops; a spacious shower with decent water pressure and a cool; built-in 3-way mirror.- Bed: This is almost always a given in Starwood hotels; but the bed was very luxurious in terms of the linens and the feel of the mattress. NEUTRALS:- Internet in room was $9.95; however; it was for 25 full hours rather than through noon the next day like in most hotels.- The service was simply average. The person at check-in was not particularly friendly; but wasn't rude . . .just doing her job un-enthausiastically. The bathroom in my room didn't have a blowdryer or the assortment of bath products you normal expect when I checked it. However; I called housekeeping and they sent someone immediately and offered to credit me some Starwood points for my inconvienence. But worst of all; they missed a wake-up call to me on the last day of my trip. Fortunately; I had set the alarm in the room as a back-up. - View: The view from my room was of the side of the building accross the street. The way the hotel is angeled the whole side of the hotel that I was staying on has nothing to see out the window. - Lobby: Very large and since I last stayed there they have attempted to make it more cozy. The lobby is oddly layed out and its quite a walk from the hotel elevators in order to exit the lobby. Its also funny that the first time I stayed here I didn't even know that the hotel had a bar in the far end of the lobby because its hidden around a corner. NEGATIVES:- Very Crowded: I stayed for three days and the hotel must have had three or for different conventions going at the same time. This made the hotel lobby; the check-in; check-out line; the elevators and the entry to the hotel SUPER CROWDED; extremely loud and hectic. - Construction: A lot of construction going on in the lobby and in one of the entryways (which was often closed because of the construction) added to the crowdedness and overall hectic feeling of the hotel in general. - Parking: I hate parking at downtown hotels as it is ALWAYS a RIP-OFF. You pull up at the hotel and the take your car at the valet and NEVER TELL YOU how much its going to be to park. I was in a hurry to check-in and forgot to askthe person at the front desk. When I received my bill; I was shocked to find out that parking was $35.00/night. That is absurd in light of the fact that you could park a block away for less than $10/night. I guess I learned a lesson the hard way. SUMMARY:In light of the foregoing; I feel the price ($236/night) was not worth this hotel and $35 was certqain high for parking. Nevertheless; I would stay there again if I could find it for under $150 and I would park in the lot accross the street.
100562,amozgirl,09/22/2007,Great location... Loved the location of this hotel but got a handicap room with no tub having to travel with 2 young children can be a bit challenging. Requested for 2 beds but was told not available. Otherwise a beautiful hotel. At check in; they did mention I was a priceline customer.
100562,EWanderer,09/20/2007,Classic Splurge Typically we wouldn't stay someplace like this since it would be too pricey. But we got a godd deal on this and absolutely loved the what the Sheraton had to offer! Service was the kind you expect at a business hotel; but the decor is very swanky. The rooms are large and though ours only looked out on other skyscraper hotels; we loved the location! It's minutes from the waterfront and Pike's Place Market. Plus; surprisingly; their valet parking service was a few dollars cheaper than any of the public parking available around the city. Would definitely recommend this hotel to anyone wishing to stay in the heart of downtown Seattle.
100562,LovedToronto,09/19/2007,Very Nice Post-Cruise Stay! I booked this hotel for us months in advance via Priceline for $105 for a Friday night; post-cruise stay. They had to pry us off the Vision of the Seas; after a fantastac Alaskan cruise; at around 10:00 on a Friday morning. By the time we got our luggage; and got a cab ($10 cab ride from Pier 66); we arrived at the Sheraton around 11:00 in the morning; expecting to check our bags and check in later in the day. No! We approached the check-in desk; telling them we knew we were way too early; and she said let me see what I can do...uh...room; ready...now! We were thrilled! After the fast and friendly check-in; we headed for the elevators; lugging our 4 bags that were only minorly troublesome. We had been cruise-spoiled for a week; so we were fine handling our own luggage. When we got to the elevator; there was a rather insistent bell-hop who really wanted to put our luggage on our cart. We appreciated it; but reassured him that we were okay. Somehow; because of this; we all managed to miss an elevator; and the bell-hop (Henry) expressed great concern that the General Manager was on one of those elevators. Afraid that we'd gotten him in trouble somehow; we let him take our bags (which we should've done to begin with); he led us to our room and we tipped accordingly. He gave us a card for when we needed him again.The room didn't look like it was one of the renovated ones; but it was perfectly fine; with a great view of the city. We ended up spending very little time in our room; as we were out for lunch through about 4 am the next day; due to friends in Seattle. :) Leaving Saturday morning for the airport; we were happy to see Henry quickly come up after our phone call; to retrieve our bags and get us a cab. He was so sweet and friendly; telling us that there had just been another guest in the hotel with the same unusual last name. We were sorry to say goodbye to the Sheraton after such a whirlwind stay; and would not hesitate to go back. The location is perfect! And Henry...we thank you for your professional perfectionism and friendliness....what a great end to a fabulous vacation!
100562,efghij,09/19/2007,Lovely hotel--but... We enjoyed the lovely big room which had almost no street noise; however; our room had a door to an adjoining room with a 2-3 inch gap under it. Our neighbors for two nights seemed to be having a major party;starting at 2:00 AM. The first night; we did not call security; as things quieted down after 1/2 hour. The second night we called security;which led to toning down of the noise for 20 minutes; but had to call again before people who were obviously totally drunk(or worse) left. The hotel stole our thunder the next morning by calling us to say that $50.00 would be taken off our bill--not really enough to compensate for two nights of disturbed sleep . We wondered whether security was really on top of things. Breakfast was a problem as there seemed to be many tours using the one facility; which had a long waiting time. The hostess told us that the restaurant was not owned by the hotel. We did have a lovely; peaceful breakfast around the corner at the Hilton.
100562,AnnIreland,09/19/2007,Great Hotel Great Location This is a great hotel in a fantastic location. Having read the reviews on trip advisor I emailed the hotel before my arrival to ask for a room in the new block and I got it. The room was very nice; big and very modern with a lovely bathroom. The lobby was massive and on check in and check out had no wait at all. We ate in the restaurant on one evening and although quiet pricey it was lovely. The bar is also very nice and serves a wide range of drinks and cocktails. The best thing going for this hotel in my opinion in its location. Whether you are going to shop or do the whole sightseeing thing the location is fantastic. It is right in the middle of everything. We really enjoyed our visit to Seattle and this was only hightened by our stay in the Sheraton. I would have no hesitation in recommending this hotel.
100562,Debbsterina,09/18/2007,Fantastic hotel in the midst of everything Seattle! I spent four nights there and really enjoyed my stay -- except for the dreadful woman in the next room who stayed up late every night to call colleagues in a differnet time zone (Europe?) and slammed her door repeatedly. Food was great (if you like burgers try their Angus Burger - OMG it was amazing); very professional staff; clean and comfortable rooms. I stayed on Club Level (which is in the old tower and it was really nice) and got free breakfast and hors d'oeuvres; both were VERY tasty. The breakfast included larges bowls of fresh in-season fruit and had the best raspberries I've ever eaten. Great high-end pastries; too. The housekeeping staff was gracious and very helpful. Had a room on the top floor with views of the mountains and water. Located in the middle of everything and I had a chance to walk all over the place; including just a few blocks to the Pike Place Market. Shopped at Macy's and had great service there. Would definitely return. Also; the bed was amazing! Took the tour to Boeing and it left from the hotel. So convenient.
100562,pirate859,09/17/2007,The Good; The Bad and The Ugly The GoodAs far as I could tell the construction work is now over and they have certainly made a great job of the reception and lobby area. Despite the constant throng of arrivals and departures the team out front do a great job marshalling the press of traffic; parking and retrieving cars; getting cabs and keeping everything moving smoothly.The location for enjoying Seattle鈥檚 shopping and dining is unsurpassed.Check in was friendly and efficient and the only mention of Priceline was; 鈥淵our room has been pre-paid by Priceline.鈥?We really liked our room; it was a decent size for a city centre; the d茅cor was minimalist cool without sacrificing functionality and everywhere was clean. The bathroom was a good size; well fitted; supplied with nice toiletries and again clean.The BadWe were lucky; arriving in a comparative lull; and only waited while one person was checked in in front of us. Throughout our four night stay; every evening as we went out to dinner there was a snake of people wound to and fro round the lobby; wearily waiting in line to check in. Some of them looked as if they had been there for hours! Possibly connected to the above the extensive seating area of to one side of the lobby was always packed with people trying to sleep on the couches and armchairs with luggage strewn around them; it was reminiscent of a refugee clearing centre.You pay for the great team working out front. Valet parking is now an eye watering $35 per day.The UglyWe went into the bar one evening for a pre-dinner cocktail. Two mojitos and two vodka tonics plus a small tip came to an incredible $50.
100562,cjnella,09/15/2007,What a treat! We were fortunate to stay in the new tower that had only been open for 3 months. The room was gorgeous; the bathroom immaculate. The bed was very comfortable. A great time. It is close to everything. We had room service; a little pricy (of course) but quickly delivered and very good. We did think it odd that the Daily Grill quit serving the main breakfast menu at 10:30am; other than that; we had a great time. We will be sure to stay there our next visit to Seattle.
100562,GEOFFS3,09/15/2007,Good Location This hotel is in an ideal location for Seattle offering perfect views. The rooms and service are cookie-cutter Sherarton. The lobby has been redone and is gorgeous.I've stayed at this hotel many times and it's not bad. I guess it just kind of boderlines on borrrrrrrrring. There are certainly no surprises. Also; Sheraton will nickel and dime you for everything (internet; phone; mini-bar; parking; etc) . The rooms are in need of a re-do. The bedding and furnishings are starting to not look fresh.However Seattle has many unique boutique-like hotels that offer a lot more charm and charisma than this place. So check out your options before you settle on a big box like this.
100562,Boo79,09/15/2007,Great stay in Seattle We stayed in a twin room in the Union tower at the end of August 07. Location was fantastic; just up the street from my conference at the Westin. Short stroll to Pike Place markets; close to the monorail; surrounded by great shopping!The room was quite spacious; comfy beds; nice bathroom. I was impressed with the free internet in the business lounge too.All in all; a great stay!
100562,ldlowe04,09/12/2007,Excellent Location; Decent Rate; Crappy Room Service Stayed at the Sheraton Labor Day long weekend and was pleased all-around. The location is EXCELLENT! I usually stay at the Vintage Park when visiting; but for some reason; the rates were pretty high and I found a very good rate of $169/night through their website for a room in the Union Tower. For that price; I was pretty satisfied. I usually dread sleeping away from home as I own a Presidential Plaza bed; but I gotta say the beds at this hotel were pretty damn comfortable and cozy! Only complaint I had was the room service food - OVERPRICED and GROSS! Also; the valet parking was $35/night; but I knew that before booking; so I decided to fly down instead and drive back up with some friends. The service is satisfactory; but not at all bad. If I could get the same rate of $169/night the next time; I will definitely be returning here on my next visit!
100562,groverly,09/11/2007,Sheraton - very nice We stayed in the Union Street tower (new standard king room) and found it to be very nice!! We are usually Westin or W people; but decided to check out one of the new rooms here. Love the new design and the subway tiles in the bathroom. Bed and linens were on par with the Westin Heavenly Bed. I slept like a baby and am extremely particular about bedding. Curtains made the room completely dark - perfect for sleeping in!It was quite posh; and I would consider this hotel over the Westin aand W Seattle next time we are in town. And yup; parking is expensive everywhere in SEA. that's just how it is!
100562,ChoniH,09/11/2007,Wonderful time at the Sheraton We stayed at the Sheraton on Auguest 20; 2007. We were pleasantly surprised by the whole experience. I had emailed the hotel earlier requesting a King room in the new tower. I didn't really expect to receive what I'd asked for; afterall I only payed $125 with Priceline. However; upon checkin I was pleasantly suprised to have been assigned a King room in the new tower. The room was lovely. Very comfy bed; lovely view; and a nicer TV than I have at home :); . Bathroom was bright; clean; and comfortable. Location was very convenient. Concierge was most helpful in helping us find out which city bus to take to get to King Street Station. Will not hesitate to stay here again!
100562,happywhenwarm,09/04/2007,Seattle Sheraton We stayed at the Seattle Sheraton 8/16-19. We requested rooms in Union Tower months before we arrived; but were told they were none available when we got there. The rooms we did receive were clean and comfortable.What an excellant location! You could walk to Pike's Market and the waterfront within minutes; the monorail for the Space Needle is right down the street and it's also in the free zone for buses.The hotel has a pool ; sauna and whirlpool; but beware! If you're looking to relax after a long day in the city; in the whirlpool; count on small children! Even thought the rules posted on the wall prohibit children from using it; there is no enforcement! ( I had the unpleasant experience of a child sneezing while in the whirlpool and using the water as his tissue; right in front of his father!)All in all; the Sheraton is a great hotel to base out of to see such a wonderful city!
100562,travelmule,09/02/2007,lots of hidden charges I travel to Seattle and have stayed in a number of hotels there -- notably the Edgewater and Monaco. I stayed at the Sheraton this time primarily due to an internet price offer and the 4 star rating of the hotel. But it's clear that the Sheraton sheds all it's normal charges in order to make the rm price look cheap -- while my quote was abt $200 a night -- in fact I paid abt $300 a night. On a two night stay that's a big surprise. Valet parking is $35 a night; and their non-valet parking is $28 a night and a block away. To be fair; Seattle parking in general is way overpriced -- comparable to NYC (where at least it seems merited). Internet is $9.95 per day. If you send packages ahead (as many of us business travelers do) you are charged on a sliding scale based on weight -- that added another $60 to my bill. AND they lost the most important box of the lot. While they made some visible efforts to look for the box -- the fact is that Fedex showed the box signed for; and their own system had logged it in -- but they could not locate. I've had better help at Motel 6 -- and they don't charge anything for internet or boxes. The room was a perfectly normal hotel room; ditto with bathroom -- in short; there is nothing here that special; they are overpriced; and service in this case was subpar. Also they seem to cater to conventions; large groups; so there are long waits for everything (elevator; bell boy; cashier; etc.; and there usually 20 - 30 people out front smoking and blocking doorways. Everyone has their hand out (not unusual at a hotel like this; but even more blatant here -- and without much of a smile or effort) When I have to open my trunk and pack my bags in the car; it seems impertinent to be expecting a tip just for bringing the car up. Will not repeat this hotel; and frankly hurt my impression of Sheraton overall as well. I have had much more consistent and better visits at Hiltons lately. One small note -- there is a great Vietnamese restaurant around the corner called Bambuza -- don't miss it! It was the highlight of this trip.
100562,ccandred,09/01/2007,Disappointed with the Sheraton This was our third time staying at the Sheraton Hotel in Downtown Seattle and it was our third time being disappointed. Our first two trips to this hotel were both Christmas trips (2005 and 2006) and our last trip was during the last week of August 2007. The first year that we booked this hotel we called them directly (after booking our room with an on-line service) to comfirm that they were the same hotel that hosts the famous Ginger Bread House competition for the local chefs. Once we arrived to the hotel; we were very surprised to find that the hotel was not only in shambles from being under construction; but that they had moved the Ginger Bread houses to another location entirely (an imprortant fact that they forgot to mention when we were calling to confirm that the Ginger Bread houses were indeed going to be there). On our second Christmas trip we decided to try bidding on a hotel with priceline.com. We were a little disappointed when we found out that the hotel that accepted our bid was the Sheraton. We decided that we would look on the bright side though and give the hotel a second chance. We thought that there was no way that the hotel could still be under construction; but once again we were greeted with the confusion and mess of construction. The place was a mess and the Ginger Bread Houses were still no where to be found.This last trip (and it will be the last) we tried hotwire.com for the first time. And once again we ended up with the Sheraton. I again decided that I would be optimistic and hope for the best. I can say that I was happy to see that the lobby and new tower were no longer a construction zone; but I was still very disappointed with the floor that we stayed on and the room we were given. The table outside of the elevator had garbage on it and the hallway had bits of garbage all throughout that no one bothered to clean up during our stay. The room that they gave us looked out into the alley and there was scaffolding hanging outside of our window all three days that we were there. Not at all what I would expect from a four star hotel. I think that their star rating should be brought down a notch or two. Needless to say; I don't think that we will be staying at the Sharaton any time soon.
100562,beanstock,08/31/2007,Wonderful stay at the Sheraton Stayed here for 2 nights. It was expensive (parking is $35/night) but it's only 5 blocks from Pike Place and roughly a 20 min walk to the Harbor Steps. You can catch the monorail a block from the hotel if you want to visit the Seattle Center. We stayed in the tower facing Union St which has been remodeled. We had a plasma in our king room and the furniture is contemporary. Really liked the room and had no problems with noise. If you don't mind spending a little; it's a great stay. Just make sure you stay in the remodeled section. And the concierge was extremely helpful. I believe the lobby has free wireless; but it may cost to connect in the room. The only reason I give a 4/5 stars is the ridiculous parking cost. I know it's a major city and it's downtown but I still think it's too high.
100562,cdphx2k5,08/31/2007,Nice Hotel I have stayed at this hotel several times in the past. This was my first stay in the new tower. The rooms in the new tower are definitely nicer than the original tower. They are brighter with a fresher look. The original tower rooms are fine as well; they just aren't as nice. The pool area offers a great view of the city. Also; the location of the hotel is perfect - although parking is too expensive - more than any other hotel I've stayed at in Seattle.My only complaints; and they are minor; are that there is still some construction going on in the lobby area; so it has a slight feel of a construction zone with many areas hidden behind black curtains. It is minor though; my guess is they will be finished by the end of September. Also; the restaurant and lounge area is a bit disconnected from the hotel. I tend to prefer hotels with lobby bars; and this one does not.
100562,MaryLovesParis,08/28/2007,Very Comfortable Bed; Ideal Location. view from our room
100562,screeenname,08/27/2007,they're right; excellent location Unfortunately we only had a short stay in Seattle around a cruise to Alaska; but I am so glad we did decide to extend our trip to include at least some time in the city. The hotel was wonderful. All staff was very helpful; beds were comfortable; clean rooms and most important; the location was very convenient. It is located in an area with several other hotels; but I especially liked being on Pike; within a couple blocks of the market.The price was the same or a little less than other hotels in the area. It was a great value.
100562,SRabola,08/27/2007,Will never go back It was the worse stay we had ever had at a hotel. They were no help to us at all. The concierge had no idea about the sites in the city; how to get there and espically how to get back. After finding a concierge who knew where Fishermans Terminal was she advised taking a cab; which we did. Not knowing that the cabs did not return to that area. We were stuck there for over one hour after calling the hotel for assistance and having them tell use there was nothing they could do. Saw other guests who were also upset.
100562,gg99,08/26/2007,Great Location! Stayed 3 nights at the hotel with my extended family. The location was great - we were able to easily walk to Pike's Market; the monorail to Seattle Center; and even to Safeco Field. We were in the new tower; and the room was immaculate; including an LCD; attached to the wall; TV (we didn't watch it much; but it had a really impressive picture). Health club was OK; as was the indoor pool; whose best recommendation was that it was on the 35th floor.The construction mentioned in earlier reviews is basically done; other than some areas near the restaurant (which we never used).There was a small problem in our room (one of the 2 beds was not stable); but the hotel fixed it promptly and took $20 off our bill for the trouble.I would definitely recommend the hotel.
100562,leoburk,08/25/2007,Great Stay a very comfortable stay. great views. yes parking across the street was 26 / day but we factored that into our costs. We got a fair deal on priceline. Pros - comfortable beds; pillows; rooms; and great lobby; 4 star hotel; top location. Cons - pool and hot tub look a little dated for such a great hotel. It is odd they haven't done a reno there. The pool at our 89 dollar best western in federal way was nicer and had a clean feel to it. Sheraton needs to clean this area up.Only other negative was we couldn't really get the room quite as cool as we would have like at night but that seems to be a problem in some high rises with central air. Hotel bar charged me 3.50 for a ginger ale to take out to the room for my ill wife (I had told them). Thanks for that. All in all a top hotel. We stayed on the not reno'd tower but it seemed very acceptable.
100562,gordo824,08/24/2007,Great room; great location Booked a room through Priceline at about half the regular price. Pulled into the valet area expecting to pay a pretty penny to park my vehicle; and I was not disappointed. $35 for valet is pretty excessive; but what else are ya gonna do; I guess.Check-in and other staff interactions were smooth and painless - they even switched our room from 2 doubles to a king without any protest; which isn't always a given when you've used Priceline. Room was spacious and spotless; with a good view of the harbor and the surrounding office buildings.Great location downtown - about six blocks from Pike Place market; right in the retail core; a couple of blocks from the monorail station. A great base for exploring. I fully recommend this hotel; even if it is a bit nondescript and corporate.
100562,Travelingmom18,08/24/2007,Great hotel and location I was a little sceptical booking this hotel after reading other reviews; but was pleasantly surprised after my stay at the Sheraton. The construction is over and the hotel is lovely. The room we had was in the newly refurbished tower and the rooms were large and immaculate. The beds were also very comfortable. My brother booked a suite and their room was incredible with a view of the water. The staff was extremely helpful as well. Definitely worth considering for your next visit to Seattle.
100562,Lattenut,08/23/2007,Location; Location; Location Great downtown location. We were in the older tower; but the room was fine - clean; large; perfect for the three of us. Easy walk to the monorail; pike market; buses. Would stay at this location again.
100562,Moymoy,08/22/2007,Great stay at the Sheraton I was a bit wary about staying at the Seattle Sheraton after reading multiple reviews about construction in the lobby and bad service; etc but since my friend I had Pricelined it and won the bid of $120 per night; we had no choice.And much to our delight EVERYTHING was very good! The location is perfect: Pike Place Market is 10 min walk away; shopping; food; buses are all within reach. We had no issues with the front desk; everyone was very helpful and friendly. It IS a very busy hotel but very spacious lobby that made nothing seem confining. Our room was in the Pike Street tower which I believe is actually the older side which has not been renovated but we couldn't really tell the difference. The room was highly comfy; clean and quiet. There is a pool jacuzzi on the 35th floor and use of internet (although only 3 stations; so you may have to wait your turn) on the 2nd floor Business Ctr which we used during our 5 day stay.I would definitely stay at the Seattle Sheraton again.
100562,SearchingForComfort,08/20/2007,Great Rooms; Bad Service I gave the Sheraton Seattle a 4-star rating primarily because we stayed in the Union Tower and the rooms were brand new; modern; clean; and very comfortable. If you're looking for a clean; comfortable room in a great location; this hotel will be perfect for you. We got the room for about $210/night (including taxes); which seemed to be the going rate on the travel Web sites and the SPG Web site in July and August 2007. The hotel is right on Pike Street and a close walk to everything Seattle has to offer. The room and location get the 4-star rating; but there were several problems with the hotel service.On the downside; the hotel is used by massive numbers of convention-goers; which makes the front desk VERY unorganized. We arrived at 1 p.m. Pacific time after a LONG day of travel from the East coast; and they would not let us check in despite my SPG Gold membership. We had to keep checking back at the front desk every 30 minutes or so; only to be told different things by different staff members. It was clear that there were rooms available; but that housekeeping just had not communicated that they were ready. It took over 3 hours to check in; and the front desk wasn't very helpful throughout the process. Other guests had problems checking in; too. The lobby was full of tired; grumpy people. There seemed to be no order to who got the available rooms first. Other negatives include a broken shower that was not fixed for a whole day (we had to call back when we returned in the evening); long hold times on the phone; and the pool and hot tub were closed for a day and a half without signs saying when they would re-open. Also; we did not receive a wake up call we had scheduled; so be sure to set 2 alarms if you stay here. Free WiFi is only available in the lobby -- not in the rooms. The gym is in the Pike St. Tower; so you have to go through the lobby to get to it if you are in the Union Tower.This Starwood property does not do free upgrades to the Club Level. I honestly don't think that having an SPG membership means anything to this hotel; because there were no obvious benefits.In summary; the rooms and location are great and you would probably like this hotel for a short stay. If you are staying for more than a few days; you might find better service and amenities at a different hotel.
100562,glyster,08/20/2007,Fabulous hotel at a great location and a great price We just got back from staying at Sheraton downtown Seattle. It is on 6th Ave and Pike; so it is extremely convenient to everywhere. You can walk down to Pike within 10 minutes. The rooms were spacious. Hotel staff was very friendly. To our pleasant surprise; they not only comp internet charges at the rooms; they also have a business center where you can access the internet AND use their printers for free. We were very impressed with that. They had a summer special and we were able to get the weekend rates for $145 a night. That's a good deal for this hotel. We'll definitely go back.
100562,roadwarrior30,08/20/2007,Excellent choice RECOMMENDED (with caveat) - 2 towers; one new/old. Get one in the new where I stayed. Large room; modern decoration; comfortable; great LCD TV; fast internet; work area; bedding great; quiet; fast elevators. Bathroom super; well illuminated; nice amenties. Everything in excellent working order. The other tower will ultimately be renovated; but it's a bit threadbare. Gym is on top floor of old tower; bit cramped. Hotel location is central. Checkin fast with no flaws. Overall a Super Property!
100562,ADeckerCampbell,08/14/2007,Sheraton needed a make over I just got back from Seattle and I thought the Sheraton was just average. The room needed a make over. The carpet was stained in certain spots; the shower head needed to be replaced(you could hurt yourself with that thing) and the A/C didn't work very well. It turns out we were in one of the older rooms. The other tower had the newer updated rooms.The staff however was extremely helpful and nice. The location was awesome(just a few blocks from Pike's Market) and the rooms were very quiet. We really enjoyed the bar in the restaurant on the lower level and the drink prices were reasonable.I would stay here again but I would request a room in the new tower.
100562,lightstar7,08/12/2007,I would pass on this hotel--not representative of Starwood. Stay here only if you like lots of noise; crowds; have fairly low standards; and get a deal. My experience here was much different than at other Starwood hotels. This is a huge convention hotel and hotel for people leaving on cruises. I suspect they pay very little for their rooms. Buses of people constantly arrived while we were there for a 3 night stay. Parking was $35 a night. If I did it again; I would look for a small boutique hotel. I booked 2 rooms via Starwood's website several weeks in advance of my stay. I am Starwood Gold. I called the hotel in advance and asked for 2 rooms connecting or adjacent on the club level; in a quiet area. I did not get a deal. When checking in; there were probably 100 people in line--no joke. Fortunately there was a separate line for Gold and Platinum members. We were told we could not have adjacent rooms--they were on separate floors. We were not offered an upgrade. The rooms were not ready at 2:45 p.m. (Gold gets early check-in). Fortunately a big tip to a porter got us adjacent rooms on the club level; but in a VERY noisy area--right next to the club lounge and elevators that ding nonstop and feature a recorded lady's voice You are on the 32nd floor. Parking was $35 a night. The workout room is dreary and in bad need of updating. The pool area looks a bit dated and sad. It's a big pool with enough chlorine to make you itch for weeks. You can't call for your car in advance--you wait at the valet for a long time before they will pull it around. I will pass next time!
100562,RoadtripTeacher,08/11/2007,Great Hotel and Location This hotel was about a five minute walk from Pike's Market. The room was clean; comfortable and quiet. The fitness center is adequate and gives a great view while on the treadmill. Parking was pretty steep at 35 bucks a night. We spent two nights and with parking it cost us a little over 400 dollars. The business center offers free computer services and printing. This was helpful in getting directions from MapQuest.
100562,greatlocationsnaples,08/08/2007,Perfect Stay at Sheraton Seattle No Construction - Awesome Location We had a late arrival on July 19; 2007. We booked two rooms; the hotel once we arrived was sold out so our rooms were not adjacent nor in the new tower as requested through Sheraton. We arrived by limo from the airport as we had 3 adults and 2 children travelling. (limo was $45 -great deal at the airport and you don't have to wait in the taxi line!) Although they could not put me in the new tower like I had requested our room was great and overlooked the street right in front of the hotel. The pool on the top floor was great and had an amazing panaramic view of the entire city. The service was wonderful and we had an early check out at 6am on the 21st and the staff was very pleasant and were right there to help with all of our bags. I would without a doubt stay here again. All of the construction has been completed and the lobby is large and beautiful. The bar/restaurant has a great happy hour as well. The Sheraton Seattle made our short stay in Seattle perfect with its quick walk to Pike's Market where once there you can also catch a bus down to tour the Mariner's stadium - It's a great city!
100562,JulieGlaurelMD,08/07/2007,nice room but hard bed We stayed here for a conference and it was very convenient to the convention center; plus all the tourist attractions in Seattle. The staff were generally gracious (the late-night clerk could have been a little nicer); but definitely ask for a room in the new tower b/c the beds in the old tower are HARD! My colleague got lucky and managed to get a club level room on the 34th floor with a much softer bed; better robes; and a jacuzzi tub for the same price as what I was paying for my regular tub and hard-as-a-rock bed. This was especially interesting since I am a Starwood preferred guest (and she is not); and we checked in at the same time; yet she gets the upgrade instead of me? Umm; okaaay.....Also there was a screw-up at the front desk and they gave some random dude the key to my friend's room! The guy walked into her room while she was enjoying her Jacuzzi tub; and when she yelled Hello? he said sorry and left; but then continued to call the room looking for his wife! When we called the desk they apologized and brought new keys; but they didn't even offer a discount or anything. As women travelling alone we of course thought this was totally inexcusable; even though the manager explained that my friend's room had been originally booked as part of a suite; and the man who 'intruded' was the husband of the woman in the adjoining room. (Needless to say we will be writing to Sheraton-there is just no excuse good enough for that!) Also; don't pay for club-level; the extra price is not worth the 'lounge' and the pool is kinda yucky. If/when I go back to Seattle I will stay at the Mayflower--we visited a friend there and the ambience was way cooler than the sort of generic feel of the Sheraton; plus the martini bar is FANTASTIC. The Sheraton wasn't bad; but it certainly wasn't spectacular.
100562,Shorthand,08/07/2007,Friendly staff and very comfortable beds I stayed in this hotel as part of a tour that included 6 other hotel down to the coast of California. I enjoyed this hotel the most. It has a great location for tourists. It is close to the market place and many other attractions. I found the front desk staff very accommodating (thanks; Christopher) and the rest of the hotel staff very friendly. I loved the beds--very comfortable. Breakfast was included as part of our tour and I enjoyed it very much. Everything that I would want was included in the buffet and the fruit was very fresh. (hi to Morgan--wait staff). The hotel was also very bright and clean looking with fresh flowers in the lobby area. If you go to Seattle; try to make a short side trip out to the Boeing Aircraft factory. All of us loved this tour. We found that the people in Seattle; as well as in Portland; were always very willing to help out tourists with directions and suggestions.
100562,AjasTravels,07/27/2007,Great experience! I did not encounter any rude employees or a lack of service while I stayed at the Sheraton on 6th Avenue. The prices are quite reasonable compared to other 4-star hotels in downtown Seattle. I did a price search and found that they were the same no matter what website I used. I booked through Sheraton directly. You might be able to find lower prices with AAA if you book in advance. My fiance and I arrived at 10:30am and the Sheraton let us check in early. The room service was very good. We had a large corner room with a view of Union Street all the way down to Pike's Market; which was a 5-10 minute walk. The beds and sheets were very soft and comfortable. You can find plenty of shopping within a block of the hotel and there is a very good crepe place a block away at the convention center. The only things I could complain about were the water pressure in the shower; the lack of a fan in the bathroom; and expensive parking (but all parking is expensive in Seattle) ...otherwise our stay was wonderful and I will return the next time I am in Seattle.
100562,Rinkman,07/27/2007,Average The Hotel is in a great location. Staying on the club floor we got an awesome continental breakfast. The fruit selection was outstanding. I dont know how people can say the Health Club was nice. It is in need of a serious upgrade. Treadmills were in very bad need of repair. (all of them)...The room was very small. If 8-10 people were in there; forget about working out. The jacuzzi was hot and did not work well if at all. The pool was average at best.Rooms were nothing special.The location (awesome) and the breakfast (awesome) raised this hotels grade to average to me. There is no way I would pay anything over 200 a night to stay here. There are many other quality hotels in all aspects for near that price.
100562,Kittyfreak,07/22/2007,Nice hotel but felt nickled and dimed We booked this hotel on hotwire and the rate was still high...$200 per night. When we arrived at the hotel; my husband and I requested a king bed. We were asked to pay an additional $20 per night to have a king bed in the new tower. In addition; parking is $35 per night. So; just expect that you will pay a bit more than anticipated if you have special requests.On the good side; we ordered room service the first night which was delicious and delivered in 10 minutes! Room service is expensive; but that is always the case in hotels.Our room in the new tower was lovely and spacious with a great view of the city. We enjoyed the complimentary starbucks coffee. However; they put out snacks to tempt you to spend more.After the first night; I woke up early due to time zone changes. I decided to go to the gym. It does not open until 5:30 AM and there is no place to have coffee until then. The elevator won't allow you to access the 35th floor (location of pool/gym) until 5:30; so the front desk staff suggested I take the stairs. Well; the door on the 35th floor was locked so I almost got locked in the stairwell. The exercise room is good; but small. The pool was fine; but full of children. The jacuzzi was warm but the jets were broken.We loved the location of the hotel and enjoyed the convenient shoppoing and dining. Try the Tap...restaurant across the street. The food was reasonably priced; delcious; and they offered 160 types of beer on tap (not my thing; but interesting).We would stay at the Sheraton again; but would have open eyes about the expenses.
100562,rkgoshi,07/19/2007,nice; no greeting at check-in Got a deal thru hotwire although found out later that may be able to get an even better deal naming price thru priceline.Nice clean hotel. At checkin; no one at the front; no doorman; no bellman. we carried all our luggage ourselves; nobody around to help us with bags and we had a bunch of bags.rented a car for one day but charged for parking for two. called front desk twice to have one night parking taken off our bill.Good location; shopping and pike market all walking distance. newly renovated; flat screen tv; expensive parking $35 per night. decent pool for an indoor pool. Everything good except for lack of greeting and assistance upon arrival.
100562,Richk582,07/18/2007,Great Hotel; Great Location The room
100562,david999,07/18/2007,Stay here if you can get a deal We got a rate of $99 on Priceline. They put us in a hospitality suite with two roll-aways! On the other hand; the cots were comfortable and the room; strange as it looked; was bigger than a regular room. The front desk is disorganized; the lobby is outrageously crowded and bustling with groups.Theres a nice view from the pool/health club. The location is good for touring. Theres no place for breakfast. I would never consider staying here for rack rate but for a priceline stay; it's fine.
100562,CarolMemphis,07/15/2007,Decent visit Requested new tower and upgrade (being Starwood Preferred member) - got neither - maybe call the day before? Anyway room was fine EXCEPT - ice maker on my floor didn't work my entire visit (I complained twice) - coffee pot in my room didn't work - they took it away but didn't bring a new one or hand towels until I reminded them a second time. also the malfunctioning coffee pot spilt over onto below the sink and they did not clean that. YOu have to go to the lobby for free internet. Business center was full at midnight when I went to print my boarding pass - I had to BEG at the desk to have them print it. Lots of construction still going on. But I do still love Seattle!
100562,ribaker,07/13/2007,Lovely Hotel; Great Customer Service The hotel is in a great location to see the sights of downtown Seattle. The customer service is excellent; and the concierges were very helpful in showing us where to go and what to do. The hotel may seem a bit pricey; but you can't expect any less in a downtown setting. We didn't take our meals there; as there were so many exciting places to eat outside the hotel. Most of the places to see where either within walking distance; or within close distance of some type of local transportation. We loved our room; but hated being charged for Internet service. Our view from the room was spectacular - downtown; with a glimpse of the water. Wonderful! We would stay here again; with pleasure.
100562,lmbtravellover,07/06/2007,Service Sucked! I go to Seattle at least 4 or 5 times a year for pleasure. I generally stay at the Sheraton because I liked the rooms and service it is right downtown convenient for walking. I was very disappointed in the service since they remodeled their lobby. The best service was from the Valets. That was it. The front desk employees were rude; whether it was on the phone or in person; didn't matter. They just had this attitude that was not appreciated! It started on the phone when I tried to get a room through Sheraton. The rate fluctuated with each phone call and I made 3 of them. I ended up calling and talking to the manager about the reservations department. First I was told that there was a military rate; then I was told that there wasn't one; then that there was only a military rate for the actual active military man and not the spouse. Which doesn't make sense. I gave up. didn't book a room; set my mind that I wouldn't try to stay there again. There are plenty of nice hotels in Seattle. We decided to priceline; got the rate we were looking for without the military discount and ended up at the Sheraton anyways!!! Fate!! Still the service sucked! Rude staff and to top it off you have to pay for the Wi Fi!!! I won't make any effort to stay at the Sheraton again!!
100562,SherryHa,07/04/2007,great hotel We usually stay @ the Seattle Westin; but since I had a convention from June 30-July 2 @ the Sheraton; we stayed here. They put us in the new upgraded Union Street tower on the 24th floor. Very; very nice room. Plasma tv; nice amenities; bathrobe. I think they upgraded us to that room because we are Starwood Preferred Guests. There was a free bottle of water for me 2 of the 3 mornings. The food in the restaurant; The Grill; was good. It is located approximately 5-6 blocks to Pike Street Market; 2 blocks to Nordstrom and maybe 4 blocks to Macy's. It's 2 blocks to Pacific Place and 4 blocks to Westlake Mall. We walked towards the alley by Pike Street Sunday evening hoping to find somewhere to eat dinner; we stumbled on this wonderful restaurant called the PINK DOOR. I highly recommend it. It's in the alley and overlooks the Puget Sound.Anyway; the check-in and check-out was great; we had to valet park ($35 per day) because the regular lot was full ($28/day).Still like the Westin for it's waterfront views better.
100562,rasfam917,07/01/2007,Sheraton good My husband I just got back from Seattle on Thursday June 28; 2007. We booked our room at the Sheraton through Priceline and I thoroughly read all reviews on this site. I was a little concerned by the mixed reviews. I completely understand them now. Construction did not interfere with the hotel experience at all. The lobby is beautiful. Our first night we were given a room in the Union Tower. The room was wonderful. Super comfortable bed. Everything was bright; clean; new. Flat screen TV; lovely bathroom. Everything was great. I couldn't understand the poor reviews. The next morning we had a message that they needed to move our room due to plumbing maintenance. We said; no problem (we were hoping to get a king size bed) Well; they switched our room to the other tower and when I asked the girl if the rooms were as nice she replied; They have a different decor; beauty is in the eye of the beholder.So up we went; to discover why this hotel has poor ratings. The beds were virtually the same; but the carpet was dirty; the walls were mucky; the bathroom was old and dark; and the furniture was so big it took up the whole room. We walked right back down and requested a room in the first tower we were in; they were accomodating. If you stay at this hotel; make sure you have the new tower! The location is great; the staff is friendly; and if you get a nice room it is a wonderful place to stay.
100562,JohnTes,06/29/2007,Terrific Experience The Shearton-Seattle was just perfect. The location cannot be beaten; the furnishings were luxurious/comfortable and the room was very large. I particularly enjoyed the spa-like bath; huge LCD television and the room was only 1-month old (new tower). I did not eat in any of the hotel's restaurants. It was a wonderful; 5-star experience!
100562,sixzerofour,06/27/2007,Nice but not great View of Puget Sound from the 33rd floor.
100562,tellez,06/27/2007,Great Stay Sheraton Seattle Hotel; Excellent StayDate: June 27; 2007Reviewer: Trip Advisor Member; Las Vegas; NVWe just spent 4 nights at the Sheraton from June 21-25 and have to say that our stay was excellent. I had read some prior reviews about the remodeling that was going on but decided to book our stay anyway. Upon arriving at the hotel we found the lobby has been completed and is just magnificent. We were very impressed as we entered the lobby and somewhat impressed with our rooms. It is a perfect location to get around the points of interest in Seattle and easy access to ride the city bus system. We attended a Mariner's game and had no problem taking a city bus right to the stadium at no charge; there was a $1.25 charge per person on the way back. It is very easy to travel within the city through this system; if you don't mind. We felt very safe at all times. The staff at the hotel were very helpful and courteous at all times. P.F. Changs and Cheesecake Factory are around the corner plus many more restaurants; a shopping mall is also within a block or two. Not to forget; Starbucks is across the street; plus your coffee in the room is also Starbucks brand. There is a shuttle that you can take at the airport that drops you off and picks you up right in front of the hotel for a $17.00 roundtrup fee; the airport is approximately 10-12 miles from the hotel; call the hotel and ask for the information. The location of this hotel makes a difference; it is centrally located and the convention center is a block away. All in all; my wife and I had a GREAT time in Seattle and part of that was because we stayed at the Seattle Sheraton. A place that we will definitely stay on our future trips to Seattle.
100562,BCCookie,06/27/2007,Nice; but overpriced and poor service The renovations are now complete; or at least we didn't see or hear any construction. We stayed at this same hotel a few years ago. The hotel is nice; and even nicer now. However; the service is still poor. We paid a lot for our room ($200/per night). We choose the hotel because of the location. It took over 45 minutes to get our bags from the door to our room(and then we called to find out where they were). The room still had trash from the previous guest. Parking is $35/per day.We felt for the price we paid; the service could be better and the staff more friendly. A little extra could go a long way.
100562,RoddyRod,06/17/2007,Nice; Spacias Comfortable Rooms; but NOT a 4 star The hotel was nice even though it was still under renovations. One thing I noticed right away was that the staff didn't seem happy to be there; but it was friday night and I am sure they all didnt want to be there. I walked into my room not knowing what to expect and I was pleasantly suprised. The room was very spacias and the views were nice. The bed was comfortable. I was in RM 1901 - Traditional King. I didnt feel that this hotel was a 4 star; but it was stilla very good 3 - 3.5 star hotel but they charge a 4 star price. I would have not stayed here if I didnt get a steal of a deal on Hotwire. It was close to a lot of shopping and all the stores downtown and only a few blocks from Pike's Public Market. The only incident I had was at 11:15 friday night. I hadnt had anything to eat all night long so I called down to room service and was on hold for 15 minutes listening to music and the same hotel recording. I called down to the front desk and explained the issue and they just connected me to the same line - so after being on hold for another 10 minutes - I just went outside and found some dinner.
100562,Starr01,06/15/2007,Sheraton Seattle - Good Location; Dirty Toilet!! My husband and I stayed at the Sheraton Seattle a few weeks ago. The lobby was not open (still under renovation; I guess) when we arrived; so the reception and concierge desks were shoved into a crowded hallway. Check in went smoothly; and we were given a room promptly even though we arrived a few hours before the official check-in time. When we got to our room; we went to use the bathroom and the toilet was FILTHY! I will spare you the details; but clearly it had not been cleaned after the last guest. Housekeeping did respond quickly and cleaned the entire bathroom; but that negative first impression still lingers. The rest of the room was OK - typical decor; above average bed; decent view of the city from our 20th floor room. The major strength of the Sheraton Seattle is its location. It is basically across the street from the convention center - perfect it you are attending a conference. It is only a few blocks from Pike Place Market and lots of restaurants and shops. There is a restaurant and a bar at the hotel; but I didn't visit either. No place to get a quick cup of coffee at the Sheraton though. I tried to get take out coffee from the restaurant; but the request seemed to confuse everyone. It took about 20 minutes for them to figure out how to sell me some coffee in a paper cup. I couldn't believe it was so difficult to get a cup of coffee in SEATTLE! Luckily there are coffee shops on every corner once you leave the hotel. Overall; the Sheraton Seattle was OK. Its location made up for its weaknesses; but that is only because I was attending a conference and appreciated the proximity to the convention center. If I were going back to Seattle just for vacation; I would probably try a different hotel.
100562,Nonchalant,06/15/2007,No complaints here! As many others have reported; we stayed at the Sheraton one night prior to taking a cruise. We had only positive experiences there. Check in was speedy; the bed was comfy; lunch the next day was good; and the employees were pleasant and helpful. We walked to Pikes Market with no problem; and if we ever return to Seattle we would most likely stay at the Sheraton again.
100562,iloveitloud71m,06/07/2007,A good 3 Star place I would consider a return to the Sheraton.Great location ; 5 blocks from pier 66 ; lots of nearby shopping; lots of things to do . It was just real busy on the inside out. There was culinary traning ; renovations ; a lot of interior and exterior traffic which interferred with dining quality and overall general services and help. Good room ; good mini bar. Overall I think it failed to live to Sheraton standards ; a good 3 star place ; 4 stars?? Nope.
100562,jenncat8,06/02/2007,Average; but good for deal received through priceline... My husband and I work for a luxury hotel company so; our viewpoint is a bit different than other customers. Regardless; there are a few good things to mention. We enjoyed the location of the hotel; no doubt. The beds were very comfortable and if you stay on the 30th floor or above; the views are spectacular. We had a very low rate of $89/night through Priceline with an upgrade to club for only $30/night. However; we were a little disappointed with the selection and quality of food served in the club. Our main concern with this property was that the staff overall was not very pleasant. It seemed that we were a nuisance to most we came in contact with and timeliness of service was an issue as well. Of course; the valet was pricey; but we read the reviews ahead of time and worked it into our budget. This Sheraton is definitely not a 4-star hotel and we had looked forward to a high level of service due to the fact that we work for a 5-star hotel ourselves. So; we would recommend this property if you are happy with 3-star hotels or lower.
100562,terravisum,06/02/2007,Excellent location in Seattle The Sheraton is going through some construction phase but as an update to the previous reviews; the entrance into the lobby is now open as well as the driveway to the entrance. However; the lobby is still block off on the left hand-side which make the lobby a bit restrictive in size. I don't linger in the lobby so that is not a problem for me.The check-in was quick and friendly. By my SPG status I was upgraded to a corner room on the executive level on the 33rd floor. The room is above average size with the usual Sheraton yellow and buff stripes wallpaper. The room has been kept pretty clean although there are sign of date on parts of the room. There are obvious upgrades that has been done to the room to buff up its 80's image but there are still a few pieces of the furnitures that shows its age. The Sweet Sleeper bed is comfortable and on the soft side. The bed covers and accessories are a level above the usual standard Sheratons'. The mini-safe in the closet is the largest in-room safe that I have seen. It is almost as big as the mini-bar and can fit my laptop and still have plenty of space left for my SLR camera and lenses.The bathroom is actually larger than the usual Sheraton but due to the layout; it feels as if it is the same size. The Pantene bath products are omnipresent here as they are in other Sheraton. Nothing exceptional here.The location of the Sheraton is excellent; close to the Convention Center and major malls or tourist sites are just a few blocks from either way.This is one of the nicer Sheraton that I have stayed in and at the top of my list of Sheraton hotels in North America.
100562,CVDesertNurse,05/23/2007,Avoid until construction/refurbishment is completed I stayed at the Sheraton in Seattle one day before a cruise. The hotel is in a perfect location to walk to many downtown restaurants and shops. The hotel is under construction so the entrance is poorly marked on the side side of the hotel. The taxi driver could not pull up to the curb due to construction materials in the street. There was no one there to help me with my luggage and no ramp up from the street. Only after I made it to the lobby was I offered help with the luggage. Too late! Check in was a breeze; less than 5 minutes. There are two sets of elevators depending on which floor you are on and I was directed to the wrong set. Fortunately I caught the error before getting on. The room was clean and standard but outdated in shades of buff and yellow. There is no gift/sundry shop due to the construction and the restaurant/bar is just a cordoned off section of the lobby.I might try the Seattle Sheraton after the construction and refurbishment is finished but not before then. Even thought I secured what I felt was a very reasonable rate on Hotwire I do not feel the hotel was worth the price.
100562,BrianinFla,05/21/2007,Nice; but not a 4 star My girlfriend and I stayed at this hotel for two nights prior to our Alaskan cruise out of Seattle.I booked this hotel on Hotwire for 129 per night; which I think is a good deal for the $$. Pro: Great location; just a few easy blocks straight down the street to Pikes Market; the monorail to the Space Needle; etc. Big bed; comfortable; good coffee. Quiet overall.Con: Small disorganized lobby (under renovation); slow elevators; dated room furniture and decor.Overall; a very nice place; and I have no major complaints. However; I wouldn't rate it a four star; nor would I be willing to pay much more for the room than what I paid.
100562,kmarsh99,05/21/2007,Great stay! Stayed here for 1 night pre-cruise and had a generally nice stay. When we arrived we were informed that the hotel was overbooked (because the new tower isn't finished yet and is behind schedule). We were given the option to stay in a regular room or a parlor suite. We choose the parlor suite which is basically a suite minus the bedroom. The just added two twin beds to the living space. It sounds bad but the beds were extremely comfortable and it was nice to have all the space you associate with a suite.The staff was great; however the lobby restaurant was so understaffed we gave up waiting to be seated after 20 minutes. So we didn't get a chance to used the $10.00 voucher we received for choosing the parlor suite room.
100562,RLynnC,05/18/2007,A Great Stay My daughter and I (the mom) stayed at the Sheraton Seattle for two nights; Fri./Sat. in May. I was able to book a week-end special; so it ended up being cheaper than staying at the Best Western near the Space Needle. We couldn't have asked for a nicer room. It was actually a handicap room; and it was spacious. We had two over-sized double beds; which were more like queens; a huge bathroom; and a large picture window overlooking downtown. The room was located in a little alcove; so there was no noise from people walking by in the hallway. The Sheraton is located in the heart of the city; within walking distance of everything. The staff was very friendly. I will definitely stay at the Sheraton Seattle again.
100562,monarg,05/15/2007,Stay in Bellevue instead I write this review as a leisure traveller. This hotel has a superb location and the beds are super comfortable but that's about it.The valet parking is $35.00 enough said. The rooms are not modern in any way starting with a 10 year old television. What strikes me is the odd lay-out of the bathroom. Open the door and you walk straight into a wall( you better be sober!); step out of the shower and your foot will be in the toilet. This is not a quiet hotel.The noise from showers around you will not allow you to fallback to sleep if you are awaken. The noise from doors closing can be compared to how a door would close after a 6 hour arguementwith your girlfriend or boyfriend; the foundations literallly shake.I don't know why someone would want to stay at this hotel for the prices charged; if you're going to spend the money stay at the Hyatt or Westin . If you're on a budget stay in Bellevue; the hotels are everybit as nice or better. I would recommend the Bellevue Athletic Club; the Hyatt or the Westin. Take a taxi or public transport into town and you'll save enough money for a steak dinner at Ruth Chris.
100562,wanderlust70,05/12/2007,Nice Despite the Renovations I stayed at this hotel with my husband and two small children; from May 2nd through May 5th. We were there so my husband could attend a meeting at the Convention Center. I really have no complaints. Our room was big and clean. We were on the 19th floor and had no problems with noise. They are still renovating so the lobby is small. However; it is clean and still very nice looking. Based on previous reviews I had some concern about staying at this hotel. I had no reason to worry. If you can enjoy a hotel without a large lobby; then don't worry about the renovations.What I want to convey to others considering this hotel is don't worry about choosing this hotel. It is nice and clean and is in a great location with tons of places to eat all around. I don't understand why a previous reviewer said there were few options. The shopping in the area is amazing. I lived in San Francisco for ten years so I know what a great downtown area is like and this is a great location. Easy walk to Pikes Market. My only suggestion to those traveling with small children; if you want a small fridge; the hotel charges $30 a day. I rented a fridge and microwave and bedrails from a local baby equipment rental company. The company delivers the equipment to the hotel and picks it up when you are finished. I believe they charged $30 per week for the fridge.
100562,Playsmart,05/07/2007,Had my Wedding Here My wife and I got married here back on Labor day September 4; 2006.I will just start by a couple quick comments on the wedding then get back to the rooms and facilities.Our wedding was perfect and we couldn't have asked for anything better. The hotel staff was extremely friendly and helpful and the ballrooms were gorgeous.Back to the review; The construction at that point didn't effect us for the most part. The front of the hotel was being worked on but the main entrance was still open. I was in a standard room the first night. Nothing special really except for the great Sheraton beds which are to die for. The pool was average as well and the gym was nothing to write home about. I would expect a little more from the Sheraton chain in regards to these areas. The hallways and lobby are very nice and extremely clean.The suite we stayed in on our wedding night was very outdated. Run down furniture; old time TV (with a VCR no less). It was very clean and we had the staff's full attention but they should really modernize some of the rooms; especially the suites.
100562,peachesdad,05/05/2007,Generally high marks Despite the renovations; my stay at the Seattle Sheraton was most positive. Make no mistake; this is a busy; large convention hotel; in downtown Seattle with prices to match (though comparable to those of other downtown hotels). That said; however; many positives fit my criteria for a good stay. Clean; quiet; comfortable bed; good internet; good fitness center; rates well on one of my measures of an upper-level facility; thick towels. Few minor annoyances; rather superficial maid service; be prepared to be on hold with the Sheraton song for at least 5 minutes if ordering room service or calling the concierge; but personnel were uniformly courteous helpful once contact was made. Carpet had lots of mileage room difficult to heat but they got me a space heater. Minor stuff in the scheme of things. I鈥檝e stayed here in years past was not disappointed this time ; would recommend.
100562,TravelerofNJ,04/26/2007,Convention Hotel w/ Lots of Renovations and No Loby I stayed at the Sheraton while attending a conference across the street in the Seattle Convention Center (20-23 April). This was the conference hotel; so their rate was reasonable $209. As a Starwoods Preferred Member - Gold; I stayed on the Club floor - which allowed me access to their club room - serving continental breakfast and light food during the evening. Also; room had a nice view; television; internet and printer access and was open 24 hours. Free local and 800 phone use from the room.Hotel under major renovations currently; so the front door/lobby was missing. Adding a second tower to their facilities and moving the front door to match a driveway for drop-off. Be that as it may; they had temporary counter for check-in; concierge; bellman; etc. Check-in was slow though; as there was at first only one person at the counter; regardless of preferred member status or not. Hallways were all narrow given the temporary walls up for construction; so a queue of people waiting for check-in blocked easy access to the door and hallway leading to the concierge/etc.After check-in I had a room on the 34th floor w/ the 35th floor housing the pool; gym and meeting rooms. At night I would hear the staff moving furniture across the floor on rollers.Room was typical size; usual amenities. A larger size safe was available; which fit my laptop and other gadgets well. Bathroom was typical - no special amenities. Coffee machine serving Starbucks; mini-bar and assorted munchies available. Be careful - water bottles at $5.00/bottle. I was initially overcharged $28 for mini-bar use; when in fact; the key from the last guest was still in the fridge.Bed and bedding was nice. Two robes; towels fine; shower typical. Small desk with free internet connection available; though I was unable to connect to wi-fi; and had to use the wired connection taking me to the Sheraton website for log-in. Newspaper - Seattle Times and USA Today left at the door.Room service menu was not very appetizing; given the availability of local seafood. Not many restaurants nearby - Cheesecake Factory across the street. Other restaurants - Ruth Chris steakhouse; sushi/pan asian nearby in the Fairmont Hotel. Didn't eat in the hotel restaurant as it had the same menu as room service.Best part about the Sheraton was that it was directly across one street into the convention center - no other hotel that close. Also; plenty of security at the doors to limit traffic; as I noticed plenty of young kids and homeless panhandling in the area.Very typical convention hotel. I imagine once they open the 2nd tower the Sheraton will have a typical lobby; front entrance; drop-off area and other restaurants. No store available to offer toiletries; drinks; newspapers; etc; though I noticed behind the temporary counter they had a box of asundries available - toothpaste; brush; mouthwash; etc. Other reviews seem to indicate the need for fresh paint and new carpeting - I didn't see that in my room.Would stay here again; but may try something like the Westin or something near the waterfront area.
100562,CEQUAS,04/17/2007,Nice hotel; High prices I stayed here for a conference in March 2007; and even with the special conference rate; my 2-night stay was nearly $500. The room was what you'd expect at a Sheraton. The hotel is in the middle of a major remodel; so if you really want luxury I'd pick another one (maybe the W). But in its favor; the hotel was posh and very well located.
100562,TxAggieGirl,04/13/2007,OMG I love Seattle View of the city from the Space Needle
100562,mulled01,04/13/2007,Amazing Location/Average Room/Ridiculous Nickel/Dime Practices The Sheraton Seattle is a great place to stay in Downtown Seattle on a budget. I received this hotel through a priceline bid that was half what the hotel cost through other sites. Had I paid full retail; I would have been disappointed; but it's a fine choice. Here are the Pros/Cons:Pros:1. The location can't be beat. Awesome shopping - Nordstrom; Macy's and other great venues are within sight of the hotel. Nike Town and a great Adidas store are across the street. Great restaurants are nearby as well with a Cheesecake Factory across the street. Gameworks and a movie theater are across the street. It is right off of Pike Street and the Pike Street Market is within a few blocks of the hotel.2. The staff is very nice and very accomodating.3. I got a great rate through priceline.4. The view. I could see the water and the mountains from my room - amazing.5. People make a big deal of the remodel in their reviews. This is not an issue at all; but maybe that is because it's further along than when the early reviews were written. I didn't really notice anything.Cons:1. They nickel and dime you horribly here. They charge something like $5-$7 a box if you have them delivered to your hotel from your office from FedEx/UPS. Maybe this is common; but I've never seen this and it's kind of ridiculous.2. Parking is $36 a night! I've stayed in Chicago; San Fran and NYC and have not seen this - this is Seattle; not a top 5 sized market!3. The room/furnishings are average at best. Hopefully the remodel helps this. The rooms isn't dirty or gross - just in need of some updating and the bed pales in comparison to a lot of hotel beds I've seen. Again; not bad; but not worthy of a 4-Star hotel.If you get this through priceline; be happy - it's a great deal. If you paid retail; hopefully it works out for you.
100562,Rastadog,04/09/2007,Wait until the remodel is done It鈥檚 probably unfair to even review this hotel given that it鈥檚 undergoing a massive remodel that includes a new lobby and a second tower. Nevertheless; after staying here twice in the last three months there are some things that deserve comment. First; the good news. The staff is great and does an excellent job coping with the remodeling project that has gone on longer than eventhey are willing to admit. Also; you can鈥檛 beat the location for shopping and sightseeing; although it could be some better restaurants around because you don鈥檛 want to eat at the makeshift one in the hotel. Also; the new conference area on the second floor is first rate even if the rest of the hotel isn鈥檛; at least not yet.The bad news is that the place needs a major update; which I assume will be done once the remodel is completed. The furniture in the suites is threadbare and the electronics are; well; nostalgic with a cassette tape player; VCR; and projection TV. If I dug around a little I probably could have turned up an 8-track or a turntable. An HDTV would be nice; but why bother since there are no HD channels on the hotel鈥檚 television system. The only thing more nostalgic than the electronics is the health spa. The view is nice; but it doesn鈥檛 make up for the outdated equipment crammed into a too-small space. They could also take a second look at their prices. $7 for a Corona at a no-host reception and $25 for an eight-minute phone call to a city 175 miles away is laughable and insulting. Thank God for cell phones and near-by bars. You鈥檇 think that even a hotel manager would figure out that you could make more money selling three times as many drinks at half the price rather than pricing people right out the door.So; if you really need to stay at the Sheraton Seattle; best wait until the remodel is done. If you鈥檙e booking ahead and they tell it will be done by the time you arrive don鈥檛 believe them. Wait until it is really done. In the meantime; there are other hotels nearby including some that will make you feel right at home with $7 Corornas.
100562,ILTruthintravel,04/01/2007,Very; very pleased with the Sheraton We just returned from a three night stay at the Seattle Sheaton and we couldn't have been happier. Thanks to previous postings; I booked our room through Priceline at an incredible $95/night. The parking was expensive at $28/night; but we felt that the cheap room made up for it. I did not have to wait in line at check-in and they gave us a room on the 30th floor with spectacular views of the city. The room was spotless and quiet. My kids loved the pool and it was very clean and never crowded. As a tourist; the location can't be beat. The main doors are on Pike Street and you are only a five block walk to the Pike Street Market. The monorail is two blocks away; and the shopping district is all around you.The construction is still going on in the lobby; but I never heard it or was inpacted by it.
100562,ohiowanderer,03/28/2007,Ok but not great I stayed at the Sheraton recently while attending a conference. The proximity to the Convention Center and to Pike Place Market was a plus. The hotel is currently undergoing some renovations so the lobby is small and there was construction noise downstairs - but I couldn't hear the noise from the room. The room itself was fine but smallish. For the price; I have stayed in bigger places but I guess Seattle is expensive. The staff was pleasant but not over friendly.
100562,SCBlossom,03/19/2007,Over Priced and Under Special The hotel is under construction and the lobby is almost gone! The front desk can only accommodate 2-3 staff members so be prepared for a LONG wait checking in/out or to simply ask a question. While my spouse checked in; I went to ask the concierge for directions to a nearby restaurant that we had selected for dinner. There was no concierge at 8 P.M. on a Wednesday night. I then turned to the bellman who was very rude. Smokers line the walkway into the hotel so there is a smoke fog all the time.The room was ho-hum sand-colored Sheraton with no extras or frills. It had the minimum of niceties with a small predictable bathroom.We attended a reception in the Presidental Suite and the upholstery was so worn it was in shreds!!!Our room was not clean and the linens were not changed after it was requested daily. There were coffee grounds on the bathroom floor that were never cleaned the entire stay. There was an unidentifiedsomething on the edge of the toliet. I hate to think...We travel a lot and I would not stay here again.
100562,Amymow,03/02/2007,Ho Hum...another convention hotel My husband consistently waits until one month prior to book a hotel for his conferences. Hence we always get stuck with the 'fourth' choice at the 'conference rate'. There is a reason this Sheraton is 'fourth choice'. It lacks any kind of panache; pizazz or pleasantry. This is your straight up vanilla cookie cutter conference hotel. Rooms are boring; carpets are stained; tubs are old; phones still connected to cords in your room; tv doesn't swivel; amenities are lackluster at best (no Bliss or Aveda treats here); dings on all the furnishings; scuff marks on the walls and closet doors; ancient; and I do mean ancient thermostat controls which respond slower than a cat breathing on you. No lobby whatsoever to speak of; in fact; it's downright depressing when you walk in. I totally agree with the other reviewer on this. Now if you've never been to a W; or a Ritz; or another good upscale chain; you'll think this place just swell. Those of you expecting a little more - head elsewhere! There is not one; and I repeat not one impressive thing here. Upon check in - very late at night - we were told there were no King beds left; even though we had requested one; with a crib. So instead we were given a room with double beds; and they brought a crib up. Now 2 double beds and crib makes the room feel completely claustrophic and tiny. Not good. The front desk gent did give us the kindness of putting us on a much higher floor. The 30th floor; which is not concierge level; but is a 'preferred floor'. I really hope these rooms are not the 'renovated versions'. That said; the relatively good points include - Location - the location is absolutely ideal for shopping buffs. And good dining abounds in the area. Service is prompt and the concierge is really nice. The beds are ok if you like puffy; but I miss my firm matress. Very hot water is plentiful and the pressure is great! The best is housekeeping will come until 4:30pm; so there is no pressure to get out of the room by 11am. This is a really; really big plus when traveling with an infant. Paid conference rate of $206; I think it's actually worth $175 p/night; but that's just me.
100562,barbh,02/20/2007,location; location; location After reading previous reviews; I was worried when my Priceline bid ($100) was accepted for the Sheraton. I was pleasantly surprised. We were there on the weekend and there was no construction noise at all. The room was lovely. It had obviously been recently remodeled and had fluffy down duvets; towers of pillows; and a clean and sparkling bathroom. The TV could have used some help but we weren't in Seattle to watch TV. The location is superb. It is a block from Nordstroms; 2 blocks form Macy's; a block from the 5th Ave. Theatre; just up the hill from the Pike Market; and right next to the Convention Centre. The staff was friendly and helpful. Hint: use the valet parking. The traffic downtown is not for the faint of heart. The valet charges are absurb but anywhere you park in downtown Seattle is pricey.
100562,NapaLocal,01/12/2007,We were actually impressed The view from the Space Needle
100562,las2cun,01/05/2007,This property has went downhill. I've stayed at the Sheraton Seattle numerous times on business over the last 3 years. I used to really enjoy it; but it has progressively gone down hill in my opinion. Unfortunately;. my last stay will likely be my last; despite the location; which is closest to my office. This last visit the hotel was packed; so there was a huge wait to check in; even late at night; and with my SPG status. The room I received was one of the larger suites; but it was really just a huge waste of space. The layout of the furniture was spartan at best. Most disturbingly; the room reeked of mildew and the linens seemed old and tired; long overdue for replacement. This property is undergoing an expansion; so construction noise was also a problem. After 1 night; the mildew was aggravating my allergies; so i asked to be switched to a different room. The room I was moved to was tiny; cramped and dark; and the view looked out on to a lower rooftop; where at 6 am; a construction crew convened. At $279 a night; I expect more. I won't be staying at this Sheraton again anytime soon.
100562,kiwitravelerpdx,12/31/2006,Pleasant but hotel in transition The Seattle Sheraton is an old hotel (as far as hotels go); and a major renovation of the public areas and construction of a new a tower are underway with completion scheduled for May; 2007. In the meantime; hotel public areas are virtually nonexistent except for the mezzanine level on which meeting rooms are located. The carpeting in this expansive area; by the way; is a series of white rectangles on a dark background; and it was busy enough in appearance to almost make me dizzy! Reception is a temporary desk crammed into the corner of what was probably just a hallway leading to a side exit (temporarily the main entrance). If the lack of a grand stylish entrance bothers you; pick another hotel. Unfortunately; the Sheraton (Starwood) website does not disclose this information; so one's arrival at the hotel can be quite jarring and disappointing. Service; however; is very cordial especially under difficult physical conditions.The rooms seem more updated and well maintained. My partner and I stayed on the 32nd floor (club level) and had access to a nice lounge that provided evening wine and munchies as well as a large continental breakfast in the morning. Complimentary wireless internet access was available in the lounge and access in the room was via an ethernet link. The Sheraton bed is as comfortable as any with a fluffy duvet and silky smooth sheets. A very nice; though small; pool is located on the 35th floor; however; it was long enough to do laps. Next to the pool is a well equipped fitness room with up-to-date cardiovascular equipment. The only problem here is a lot of equipment crammed into a relatively small space. It was quite dramatic using treadmill while overlooking downtown Seattle from 35 floors up!I wouldn't consider dining at the Sheraton until construction is complete. A breakfast and dinner buffet are available in the Cirrus Lounge on the 35th floor; but it's clear this is being offered as a stopgap measure. There are many choices for restaurants at all hours very close to the hotel. (Parenthetically; I do remember coming to the Sheraton in the early 80's when one of Seattle's finest restaurants was located in the hotel. Perhaps that will happen again.)In summary; staying at the Sheraton isn't unpleasant. It just feels functional and not especially elegant; and this is all due to the hotel being in transition. Like a restaurant that has just changed chefs; judgement should be deferred until a later time.
100562,TeriHarness,12/29/2006,Horrible Hotel! Be careful with this hotel. They will cheat you. When I called to make a reservation for a government conference I was told the hotel was completely sold out. I requested to be put on a waiting list and they took my name. A few days later a co-worker called and was able to book a room and received the government rate. I called the hotel and asked why I wasn't called. They gave me the run around and said an opening came up. I asked if an an opening came up; why didn't they call me since I was on the waiting list. They agreed to give me a room (hmmm...thought they were sold out) but said they couldn't accomodate all the nights of my stay. But they would not give me the government rate even though they gave it to my co-worker who called AFTER I did. There is major construction going on at this hotel. In addition; the hotel is not very nice. They don't have a business center; gift shop; or wireless internet. They only have one place to eat and the prices are outrageous for very average food. Whatever you do; don't stay at this hotel. There are many other nice hotels who will accomodate their guests. The Seattle Sheraton has no sense of customer service. Avoid this hotel!
100562,Latitude20,12/20/2006,Stay here! This hotel has everything - tremendous staff; great location; spotless rooms and a fantastic pool. When I booked the trip; I got a great promotional rate on Hotwire since it was a slow preholiday weekend. Due to massive power outages; the hotel was suddenly booked to capacity. The staff handled the crowds with speed and courtesy. There were tons of happy kids enjoying the amazing pool. There is construction taking place; but you'd never know it. Room service dinner was fine;although a little slow due to the crowds. The hotel is so centrally located; finding a restaurant is easy. It's a five minute walk to the Public Market and shopping is closer than that. The views of the city were great from the room; and the beds were very comfortable.Previous reviewers complained about the price of parking; but $25 is average overnight in the area. I can't think of a negative thing to say about this hotel!
100562,joshkspa,11/14/2006,nice hotel; beware of $26 parking/valet fee!!! Great location; clean comfy stylish room; great service; nice views; but I was so put off by the $26 parking fee. I was expecting 15 or so; but seriously...$26 bucks????? It hurt to cough up that money.
100562,BTHenson,10/28/2006,Average Hotel-Nice Location We had reserved our room for five days; however we checked out after the first night. Let me first state the good things about this hotel. It has an incredible view of the city and the location can't be beat. These two things were not enough to make us stay in our room which had definitely seen better days. The bed actually sagged in the middle; not terribly; but enough to indicate that it was old and should be replaced. The carpets appeared worn as did everything else. There was a huge cigarette burn mark on the bathroom counter. Hopefully they will renovate when the new tower is finished.
100562,superiorlines,10/20/2006,Nice location; lovely room with a view The good - While requesting a view in Seattle can be fruitless - I didn't even realize I had a view of the bay until the day after I checked in; which was when the clouds lifted enough to see the ferry cruising through the grey water - it's also rewarding when the sun comes out. The room itself was warm (a first in my experience with hotel rooms; which tend toward the chilly side); and cozily decorated in sandy tones; with a very appealing bureau instead of the typical TV cabinet with bottom drawers. The room was clean and nicely turned out when we arrived; comfortable bathroom; closet; etc. The hotel employees I spoke to were all very pleasant. The hotel's in an excellent location for tourism - the Pike Street Market is a very easy walk down the street; and taxis are readily available nearby. There are three upscale malls of various sizes in the immediate area; with two large movie theatres; Borders; Barnes Noble; Williams Sonoma; Anne Taylor; the original Nordstrom's; Nordstrom Rack; and I would say every other high-end retailer on the planet is represented. While much of downtown is hilly; Pike Street is very walkable; and not at all steep. Grayline Tours has a desk in the lobby; and picks up at the hotel for tours and for airport shuttles; which is handy. The bad - The hotel pool; which is inside on the top floor; was ill lit and rather chilly. Obviously heated; but not very well. The jacuzzi was very nice; however. The soda machine on my floor and on the floor above me were both broken; and the ones which did work refused to function if you used change rather than bills. The rather pleasant little porch area on the corner entrance was closed Sunday night; as part of the construction going on at the hotel; forcing everyone to enter and exit the hotel through the badly designed main entrance. This is essentially a driveway where the taxis; limos and cars are constantly arriving and leaving; so it's a bit hazardous to navigate; especially since there's no pedestrian walk that extends down to the public sidewalk; you just have to hop off the apron near the hotel doors and hope an SUV isn't about to swing around the corner; which is pretty much blind since there's a construction overhang. The lobby area was dark and uninviting. I'm guessing the Chihuly sculpture I kept reading about was removed during the construction; for safekeeping.Summary: overall; a nice hotel but with a few bad spots. I'd be a little concerned about the entrance issue if I was elderly; or travelling with someone elderly or shaky/weak on their feet; as getting from the door to the sidewalk is clearly a bit dangerous.
100562,Allgoodonesgone,09/21/2006,We were very pleases with the Sheraton Hotel and Towers. My wife and I stayed at the Sheraton for two nights prior to our Alaska cruise. We booked it through Hotwire. Our stay was more than we expected. A great room. An upgrade to the 29th floor and very close to Pikes Market.It was only a $10 cab ride to get to the pier. We purchased a roundtrip ticket on the Airporter to the Sheraton. Then took a cab to and from the pier. It saved about $15; which isn't alot; but it was very convenient and the bus drivers are much more friendly than the cabbies.All-in-all; if you wnat to be close to the downtown action; this is a great hotel to pick. It was definently a 4-star for us.
100562,borrego5,09/09/2006,Great location; comfortable bed; great maid service Alibi Room Seattle
100562,BBFan,09/03/2006,Nice Room; Great Location We stayed at the Sheraton for two nights after our Alaskan cruise. We found a nice big room; with a comfortable bed; new linens; very clean and modern bathroom. No noise from the construction. Maybe because it was on a weekend; but we found the hotel very quiet for its size and the crowd that always seemed to be coming and going in the lobby.Good location for shopping. Easy access to highways. Easy walk from Pike's market. Would stay here again.
100562,Clemsonchickie,08/30/2006,Great hotel; Great location Stayed one night at Sheraton while on vacation in Washington. Booked on Hotwire and got a great deal! The staff was very friendly. We arrived around noon and our room was not ready; but they checked us in and asked that we return in about an hour. We left our bags with the bellhop and walked a few blocks to Pike Place Market. When we returned our room was ready and very nice. The location is awesome with restaurants and shopping within blocks and the waterfront is nearby. Had the brunch buffet the next morning which was way overpriced; but tasty. Would recommend this hotel to anyone.
100562,Vladmire,08/21/2006,Place is a dump! This place is a dump. The place was old and dirty; more like a 2 star hotel with dirty sheets and carpet. The place is right out of a bad seventies movie; everything about it is old and worn. I would avoid this place and wait till the new tower is build. The location is ok but the hotel like a motel 6 at best.
100562,harrahs,08/19/2006,a seattle treasure We stayed at the Sheraton Seattle for 1 night on a northwest road trip; we had a wonderful experience with the staff and the location couldnt have been better. Arrived at check in time; 3 pm; and got a great room on the 31st floor with a breathtaking view of downtown and surrounding areas; room was HUGE with a big dining table by the window; and big comfortale beds; HUGE bathroom; and very clean; probaly one of the best Sheratons ive ever stayed in; if you come to Seattle this is the place to stay; plus request a room on a higher floor; the views are worth it!! and despite all the construction; noise was low.
100562,nld115,08/15/2006,Not bad even considering all the construction This Sheraton was overall nice. The furinture and furnishings in the rooms seemed to be new. The carpet in the room was definately worn out. Overall the hotel was nice. They are expanding the hotel so there was a lot of construction going on. If you are a late riser you may want to consider staying somewhere else due to all of the noise.The location of the hotel was perfect...right next to the convention center; shopping and lots of restaurants and just a short distance to Pike Place Market.
100562,Scottas66,07/29/2006,Great Hotel The hotel was under renovation when I visited; so I had to use a side door; but when my cab arrived there were doormen on the sidewalk to direct me to the right place. It's apparent Sheraton has taken steps to minimize inconvenience during the construction. The construction wasn't a problem when I got to my room though. It was on a high floor as I requested and was located well away from the construction. I only wish the Club Lounge was open all day like those at Ritz-Carlton. I tend to sleep late and always miss out on the continental breakfast!The 35th floor pool and jacuzzi had excellent views. The jacuzzi didn't work; but it was nice to sit in anyway. I think they overcholorinate the pool though. It was nice to have changing rooms at the hotel pool; I don't like to wander through a grand hotel in my swimsuit on my way to/from the pool!Pike's Place Cafe used to have such wonderful regional cuisine; they've since replaced the menu there and for room service with the new Sheraton standard. I like to experience regional cuisine when I travel; but I must admit; the carrot cake on Sheraton's menu is to die for!Guest service at this property is intuitive. When I asked the front desk for the location of the nearest cellular telephone store so I could buy a new charger for my cell phone; the clerk produced a box of them from housekeeping. Apparently a lot of guests leave cell phone chargers in their rooms and he allowed me to pick out the one that matched from the box!
100562,Primeaus,07/27/2006,Excellent Location... We stayed at the Sheraton before we went to a Mariners game. We booked through Airmiles and we never received our certificate; Airmiles faxed a letter to the front desk and we had no problems checking in.There was a conference and they were oversold and they offered a room at another hotel if we wished and we declined and there was no pressure. The room was nice; very clean and the bed was SUPER comfy!!!There was construction but we were on the 26th floor and could not hear a single thing...Only thing that ----- was the charge for valet parking which isnt optional...26 plus tax...but you are allowed to stay parked even after check out so you can go and explore the city....Would stay again...
100562,TheBritII,07/26/2006,Amazing downtown location We stayed at the Seattle Sheraton for 5 nights. The best part is the location. The hotel is in the downtown shopping district and all the tourist stuff is walking distance from the hotel. I would not pay full price for this hotel but definitely look for deals on hotwire and other internet sites. The hotel claims to be 4 stars but it isn't. We had to carry our stuff to the room. They did not have much staff working late (we got to the hotel at 1145pm). The rooms and hallways are worn out but the location makes up for it. Would definitely stay there again only if we can get a good deal online.
100562,cdncruzguy,07/12/2006,Loved the Seattle Sheraton ! Stayed at the Sheraton Seattle 2 nights pre-cruise to Alaska...most enjoyable. Great service from the front desk and concierge and wonderful pool / hottub facilities on the top floor. Great central location; easy walking distance to Pike Market and short cab ride to Seattle Centre. Non-smoking facility a definite plus. Although construction going on to add an additional tower to the complex; we were located on the far side and heard absolutely no noise on the 19th floor. Really comfortable beds.
100562,lass,07/11/2006,Great Place to Stay We stayed at the Seattle Sheraton 3 nights from July 1st. That was the second time we've stayed at the Sheraton and like the first time; we enjoyed our stay very much. The only thing was that it is under renovation so it was a little inconvenient but it was still a great stay. The rooms were very nice and the staff were very nice and helpful. If we went back to Seattle; we would definitely stay at the Sheraton.
100562,Midwesterntraveler,07/05/2006,Pleased with the Sheraton We stayed here for 2 nights after a cruise and were quite pleased. Got it via Hotwire for around $130/night (more like $155 including taxes) and subsequently read some reviews about construction noise so had some concerns. Not an issue. Our room was on the 25th floor and was quite nice. A typical conference hotel. Located in an area with lots of nice shops and restaurants; particularly in a shopping center only 1 block away. Also an easy walk to Pike Place market and the waterfront. The Greyline tour buses and airport shuttle have a desk in the lobby and it was convenient as we took a tour to Mount Ranier one day and also used the shuttle to get to the airport. The room was fairly spacious with a big window ledge you could set things on; a large table for a desk; two chairs and a table for a reading corner; 2 beds with comfortable bedding. Attractive decor. We checked out the pool and it was OK. Kind of small and very crowded with families both times we went. The whole pool is 4 feet deep -- no shallow or deep end. My only minor complaint was that it was difficult to access the free internet. They had one computer located at the check-in desk and I had to check 4 times before it was available.
100562,Ferryjumper,07/04/2006,Pretty good Great location; staff were OK; but not exceptional; room was clean and well decorated. Construction was ongoing but it really didn't make any difference once you were inside.
100562,travelviews4u,06/29/2006,Very happy Nice room; very friendly staff; good location 1 block from convention center. Will come back.
100562,ATripAdvisorMember,06/28/2006,Located in the Heart of Downtown Shooping Stayed at the Sheraton 3 nights and we enjoyed ourselves. A lot of pros but there were a few cons.Pros-Location; location location. The hotel is located in the middle of downtown Seattle shopping district; an easy walk to Nordstrom; Macy; Pacific Place; Pike's and other shopping places. Walking around downtown Seattle is relatively an easy stroll because everything is pretty close to each other.Hotel room is adequate in size; 26th floor offered a nice view of the high rise buildings and part of Elliott Bay. Beds offer a good night sleep that my wife enjoyed immensely.Cons- No self parking; only valet at $28 per day. Even though we didn't use our car for the 3 days (walked around); the hotel billed us almost 100 bucks.Construction noise from the new hotel tower being built next to the hotel. From our window; we could see and hear the work crew going at it at 7 in the morning.Housing keeping was slow and one day; our room wasn't made after 3 pm; had to call housekeeping to clean our room so that we could make a 6 pm dinner engagement.Overall-we enjoyed our stay at the Sheraton and may return and stay at the new tower once it is completed next year. Grade- a solid B.
100562,aptbroker1,05/30/2006,Excellent Hotel; where's the beef? I was pleasantly suprised over the weekend to find that the Sheraton Hotel in downtown Seattle was not the run down; dirty; and unfriendly place that some other visitors experienced. We stayed Memorial Day weekend; and found the place to be immaculate. The entire staff was friendly and efficient; and while there is indeed construction of a new wing going on; it was a very minor inconvenience. The room itself was large; well appointed; and the bed was excellent. There was an iron board; Starbuck's coffee in the coffee maker; and lots of PPV movies. The view from our 27th floor bedroom was spectacular! I highly recommend this place. Oh; and by the way; $28 per night for valet auto service seems cheap; San Francisco was $46 a day last week!
100562,alexsmom,05/16/2006,Loved the Sheraton We were at the Sheraton for 3 nights. The hotel is currently expanding and there is quite a bit of construction; but that did not interfere with our stay. We were appointed a room on the 26th floor with a great view of downtown Seattle. The Sweet Sleeper beds are exactly that -- best nights sleep I've had in at least a year. No problems with noise; one of the quieter hotel rooms I've experienced.Pikes Market is a few blocks away; easily within a 5 to 10 minute walk. Location of the hotel is ideal for those who want to shop. The shopping district is literally outside the front door. Only complaint is there are not many restaurants in the immediate area and the restaurant in the hotel has a limited selection with sky high prices. Airport Transporter run by Gray Line is very dependable stopping at the hotel every 30 minutes.
100562,ATripAdvisorMember,04/24/2006,Poor Quality - Poor Service - Under Construction - Attitude I was extremely disappointed with my stay at Seattle Sheraton. The service was horrendous; the beds were improperly made; front desk had attitude. There was no concierge and the business center was not available because of construction. I travel 3 of 4 weeks a month and found this property to be less than satisfactory and the service provided was unpleasant. The front desk compensated us with 3 $15 food credits for the bedding problems; which were never corrected. The beds are short sheeted which causes the bed to unravel and we found our selves sleeping on the bare mattress (disgusting) when we woke up in the morning. The $15 food credits did not satisfy us due to the poor quality of food; service and cleanliness. The food in the restaurant was cold; service was slow; and each time I ate in there (the first when we didn鈥檛 know any better and the 2nd 2nd time was because of the food coupons) - either the silverware was dirty or the water glasses and coffee cups were dirty; and expensive 鈥?breakfast buffet for $25. The pool area was poorly ventilated and I cut my foot on a broken drain cover in the whirlpool; shortly after that a young boy sliced his foot open and a house doctor was called. I mentioned my foot at check out the next morning and all they said was they were sorry. The noise from the construction was annoying at 6am and we were not notified in advance that services promised (business center; concierge) would not be available. Parking at $28 was obscene and the $1.50 for 6 oz. bottle of water in the vending machine was ridiculous - the picture showed a full size water bottle. Horrible - absolutely horrible.
100562,buddyrandolf,04/11/2006,Hot hotel The hotel itself was in the heart of downtown; so for the price; it was great. However; i hate to be nickle and dimed for everything. The major flaw was the valet parking at $28.00 a day; a daily charge of $9.95 for internet service; and the biggest flaw was the heat. The thermostat would not go below 65 degrees; well some of you might think that is cool enough; but not on the 19th floor. There was no cross air; so it was warm adn stuffy. Also the vent was about 1 foot by 1 foot; so not much area to blow cool out from either. The room became a sauna when showering; so if you styled your hair; it would be ruined from all the moist heat and no fan in the bathroom. also this hotel is rated as a 4 star; which I highly doubt and even the quality linens they advertise were sheets that you could see though; no fitted bottom sheet; so we were fighting the mattress pad all night; and their towels had holes! That is not a 4 star hotel.
100562,WestCoastFan,04/09/2006,Major Hotel Construction In Progess I've stayed at the Seattle Sheraton a couple of times. The staff is friendly and helpful. The rooms are clean and comfortable. They show little wear. The hotel is well suited for family or business travel. The hotel location is excellent; centrally located in downtown Seattle.Major construction just started this spring and is scheduled to be done in 2007. 400 rooms are being added in a new tower being built next to the existing tower. According to the hotel staff; this will make the Sheraton the largest hotel in Seattle.Parking is problematic. All self-parking at the hotel is gone. It's all valet; at $28.00 bucks a day. No additional parking is being added for the expansion; so once complete; parking could become a major headache.
100562,madelynium,04/05/2006,Great Hotel and Great Location!!! Very expensive mini bar - do not touch
100562,TannisJ,03/15/2006,Perfect Location If you are looking for a reasonably priced hotel right in the middle of everything; then this hotel is for you. The first thing that I have to say about this hotel is that it isn't overly fancy; but the important things are there. The rooms are simple but very clean; beds are comfortable; and all the basic ammenities that you would need are available. For me; the best part about the hotel is where it is situated. There are restaurants and shopping galore right outside your doorstep. Pike Place Market is about a ten minute walk and for those of you that have never been there; I highly recommend you reserve some of your time to check it out. There are so many cool little shops with things that you probably wouldn't find anywhere else and the prices are pretty reasonable as well. Also; if you are wondering about where to go for a fantastic meal; I recommend going to The Cheesecake Factory which is basically right across the street from The Sheraton. Not only do they have about twenty different kinds of mouth-watering cheesecake to choose from; but they also have regular food as well with a fifteen page menu to choose from. We had the best waiter that I have ever had and he was completely honest with us about what was good on the menu and what was not so good and he made us feel like we had known him for years!If you decide to eat here I suggest that you either come early or eat late otherwise you will probably have at least an hour wait to get a table. One last thing I have to mention about the hotel is that they are undergoing construction until spring of 2007 so the outside is not that attractive right now and if you are going to book a room there I would maybe suggest that you ask for a room on another side. They automatically put us on another side and we did not hear a thing. There isn't anything that stood out about this hotel that was fantastic but there wasn't anything that was bad either so I would definately suggest a stay here.
100562,CanadaMom77,03/13/2006,Pretty good stay! I enjoyed out stay at this hotel. Rooms were clean; staff was really friendly and we had a pretty great view of the downtown area!Not to mention it is very central to everything.The only things I had a bit of a problem with was that it was VERY over priced for some items. For example; long distance phone calls were expensive; snacks from the gift shop were overpriced; my friend got a bottle of water from the vending machine - paid a 1.25 and the bottle was a mini bottle; with about just a cup of water. You HAVE to have your car valet parked and it was about 30.00 a day.But other than that it was a good stay. The city was great; people were REALLY friendly; we are going back to explore more again soon.
100562,MKMT,02/28/2006,no problems- but nothing amazing I was in Seattle for a meeting at the convention center. The Sheraton was well situated for this; and also was very convenient to great restaurants and shopping. We had a club level room; which was surprisingly small; but comfortable and with a phenomenal view. Club level breakfast was very good. All in all; the Sheraton is your standard convention style hotel; that was comfortable and staffed by friendly employees. I would stay again for a work trip; but probably try something more interesting for a personal trip.
100562,williammudpucker,01/27/2006,Seattle: Sheraton Downtown -enjoyable stay Got a deal on hotwire for two days:Great location; very good service; ok room.We had an appointment to which we were late; so it was wonderful for just drive up; have valet take car; bel-hop grab bags and be in room; with bags; in less than five minutes. Room is ok -not great; bed was good.Location is close to all shopping; Pike Place etc. We parked the car and walked/took bus/cab all around Seattle.Also enjoyed fitness room and pool on top floor- Step-master while enjoying view of downtown with bay in distance...
100562,jewels123,01/17/2006,Good Location; Nice Hotel; Great Time I booked this hotel on hotwire and got a great price of 107 p/n for a weekend. Our room was clean; nice and the staff was very friendly. The beds were so comfortable;it was hard to get up in the morning.Tip- Upgrade for $30.00 to the club level and it includes 2 free breakfast buffets ( 43.00 savings ) The facilities are great the pool and jacuzzi were fantastic; the cardio room was nice but I didn't have time to take advantage of it. All and all we had a great stay! Can't wait to go back !!!!
100562,Bookstogo,01/02/2006,Great location - undergoing contruction New years fireworks - from Sheraton Seattle room
100562,mf90210,11/22/2005,Worst hotel I've ever stayed in. I travel for a living and this was the worst hotel experience I have ever had. I stayed in this hotel in November; 2005. The room was on climate control and it was very cold. On the first day;the shower pressure was so low that I couln't wash the conditioner out of my hair. The second day; I was unable to take a shower because the water was either very hot or cold. It would not reach a warm temperature. When I asked the clerk at the front desk; he said that the hotel was under construction and all of the pipes were messed up. Room service at breakfast was 1/2 hour late and the server showed up just as I was leaving to attend a meeting. I did not have time to eat. I tried to have a quick cup of coffee but it was stone cold. I had to argue with the staff to take the meal off my bill. Two personal items of mine were taken from my room and again; the staff argued. I spent two hours in the business center preparing business related emails. The center took my $50 and then notified me that the emails could not be delivered due to technical difficulties. When I approached the front desk for assistance; I was told that there was nothing they could do; and literally responded that it was not they're problem. Fifty dollars were added to my bill for items from the mini-bar which I did not order. It was explained that I was charged for items from the previous customer. When I questioned how they did this; the staff argued with me rudely and insulted me. A client of mine reserved the room and intended to pay for it. I became aware at check out that they had charged my credit card. The staff shugged their shoulders and stated that that was the way they did things. Since the arrangement was for the client to pay for expenses; the hotel staff made him come down to the hotel with his credit card and to add insult to injury; made him fill out a long document which delayed an appointment by 10 minutes. As someone who travels internationally; he commented on the rude and hostile behavior of the clerk. I left a note for the general manager and asked for his comments. I also left a telephone message for him but he never returned my call. Not only would I never stay in this hotel again; but I will never patronize another Sheraton establishment.
100562,lasvegaskid,11/14/2005,Great Hotel New years fireworks - from Sheraton Seattle room
100562,VancouverRoary,11/13/2005,Good; but nothing special Bedroom Shot#1 with Roary the Lion
100562,GCJR,11/07/2005,Nothing Special Stayed during a business meeting; was upgraded to a club level room. I was expecting something nice but really could not tell the difference between a standard room and a club level room(if you asked). The beds were comfortable and the bathroom was alright. Put the AC on high; but the room still felt like a sauna. The hotel staff were very courteous and the valet staff had their work cut out for them...Overall: If you are coming to Seattle on vacation; I would go somewhere more unique. If it's for business; I guess this place is alright
100562,richcciy,10/18/2005,good hotel We stayed at the hotel Sept.24;25; 2005. Arrived late and was given a fine room; asked for a room with a good view and was given a room on the 32nd floor. No priceline attitude by the f desk. Room was great with no complaints. Would we stay here again. Yes. Very convenient to shopping and fish market.
100562,swinny70,10/12/2005,Great location; a bit overpriced We stayed here for our anniversary in the summer of 05. First; you absolutely can't beat the location. All the major sights are easy walking distance. We had family staying at the Warwick and they often had to take a taxi to some of the places we met them because of the walking distance. The room was great; we didn't use any of the restaurants or cafes in the hotel so we can't comment on them.The bads: While valet service is easy to use; it's way too expensive in my book. $36.00? Yikes! Plugging in to the Internet service in the room cost $9.00; unacceptable to me considering the hotel and star rating; and also considering I've stayed in many hotels at half the price with free DSL or free wireless. I expect more from a Sheraton. Elevators are slow; often quicker to take the stairs. Check in was a bit of a hassle. Tried to check in 30 minutes before official check-in time; was told to come back because my room wasn't ready. Came back 15 minutes later; told to come back again. Came back to counter at exact check-in time; my room was ready. Coincidence? Doubtful. I got the impression they were making me wait until the actual check-in time to let me register; not cool. It's not like I was trying to check in two hours early. There were obviously rooms ready; they just didn't want to let me have any of them until the official time.Would I stay here again? Yes. Despite the irritations; the location still wins out for me.
100562,tracker400,09/12/2005,excellent hotel. highly recommed. I booked this hotel off of priceline so I received a really good rate and of course didn't know before i booked that I would get this hotel. I was very happy when i arrived at the Sheraton. Excellent location. The perfect large urban hotel. I had a room on a high floor with a great view. The room was clean and comfortable if on the small side. But that was ok. The bed was very comfortable and the sheets were soft. The pool and gym on the top floor of the hotel have panoramic views of the city. A perfect place to stay if you are in the city for the weekend. There was high speed internet which was $9 a day which was reasonable in my book. I wish I could have stayed longer. Highly recommend
100562,kglavin,09/10/2005,Careful what you book. Be careful of the room type if you are more than one person. Husband and I were put in a room with two double beds(no kings available) and the beds took up most of the room. Two lounge chairs were struck in the corner where you couldn't really even see the TV. Since we were going to be spending six nights; we moved to another hotel with much bigger rooms;Inn at Harbor Steps; which I highly recommend.Location was very central and great for shopping and the linens and bed were very comfortable. Staff very nice; but couldn't change the room.
100562,RenziMalaysee,09/05/2005,Location; Location; Location Stayed at the hotel in late August for cousin larry's wedding. Location is awesome -- very central and walking distance to lots of restaurants; shops; and sites. Wedding was at the Washington Athletic Club which is right across the street -- very convenient.Very large hotel. Was upgraded (due to Platinum Starwood Status) on first night to towers room -- nicer amenities and access to club lounge and free breakfast and butler service. We ate at the breakfast buffet on Sunday. Not bad but not worth the $20+ price (if you have to pay out of your own pocket). On 2nd night; upgraded to a junior suite. Fairly spacious; clean; comfortable bed with ok linens. Gym is ok; pool had lots of noisy screaming kids.Would stay again for the great location. We had stayed at the W in April 2005. More expensive but much more modern rooms (not as great/central a location).Be sure to visit the fish market and check out the great selection of flowers.
100562,Deano306,08/16/2005,Wow.. Great Location.. Stayed here in may 2005 for 3 nights. Didn't want to Leave!!Hotel is central to all shopping and attractions.Shopping mall across the street.Plenty of dining options within two blocks.Walked to Safeco and Qwest Field(Seahawks); took about 20 minutes.Was only a $8 cab ride to the stadiums.Only a $35 cab ride from Airport.Staff was awesome; room service great; view from room outstanding.I will be staying here again in November and look forward to it!!!Great value due to location and room quality.
100562,travel79,07/28/2005,Great location; staff and hotel We were there Memorial Day weekend and had a great stay..- Large; very clean rooms and bathroom with lots of closet space- FANTASTIC location; especially if you like to be close to good restaurants and shopping! A bit of a walk to Fisherman's Wharf area. - Staff was very helpful and had great restaurant recommendationsWe would definitely stay here again!
100562,JWBCastroValley,07/24/2005,Great Location Stayed in Seattle from July 21-23. The Sheraton is at a great location. Shopping and restaurants everywhere. Rooms were ok. Definitely an older hotel; but well kept. Even though Sheraton said it was renovated in 2002; looks like just the bathroom counter and floor was updated. Tub and tile walls look older. Only 1 or 2 elevators were working. All and all; a nice hotel.
100562,ATripAdvisorMember,07/23/2005,Great location; but not much more I was here for a week in June; and it was my fifth stay in 10 years. It has gone downhill in recent years. The nice restaurant is gone (but there are many close to the hotel). The lobby and rooms were a little shabby. I had to have lights replaced and something else repaired. It took forever to check in- only one person at the counter. I didn't get a mini bar key at check-in; or for 3 hours after requesting one (and boy did I need a beer after being delayed on Alaska Air!). I had to call 3 times for the key and 2 for the lightbulb. I got a $20 certificate for the inconvenience.Room service is very quick; but the quality is poor. Same exact food if you are at the cafe; room service or catering a banquet. I have catered events at this hotel and they used to be great. Can't beat the view on the 35th floor. This year the food was barely good.The pool is indoors upstairs and has a strong chlorine smell that wafts to the fancy ballroom.Rooms are very small. Beds are comfy. For $200 I would like a turn down and chocolate; decent room service and not have to spend a fortune on the phone or internet acess.Good location; but there are many other hotels around.
100562,ATripAdvisorMember,07/19/2005,Loved the Sheraton We had a great time at the Sheraton in downtown Seattle. We stayed there 3 nights (July 5; 6 and 13; 2005); and were upgraded upon arrival to a Club Level room which included a wonderful Continental Breakfast; evening hors d'oevres; and use of the swimming pool and exercise room. The rooms were very clean and comfortable; in fact; the beds were the most comfortable we slept on the entire 8 days we were on vacation in the Pacific northwest. We had no wait at all to check in or check out; and every staff member we had contact with was both friendly and professional. As mentioned by others; the location is ideal: 6 blocks from Pike's Market and the harbor; and one block from the monorail which goes directly to the Space Needle. We didn't rent a car while we were in downtown Seattle because everything we wanted to see was within easy walking distance: great restaurants; art museums; etc. While the restaurant in the hotel is a bit pricey; the food was excellent; and again; the service was flawless and friendly. We had a great time at the Sheraton; and would definitely stay there again if we return to Seattle.
100562,Najack,06/23/2005,Expensive but great location for downtown Overall; I really enjoyed my stay. I was there for a conference from 5/27-5/31. I give it an above average rating because it is better than say a Days Inn or EconoLodge type place. The location really can't be beat if you are there for the conference center or for if you're just dithering around downtown Seattle and want to stay in slightly upscale digs. It's very easy to get to Mt. Rainier from there as well.Check-in was a bit of a wait but the staff person was nice. I know that it was a holiday weekend but the hotel was one of the conference hotels so it wasn't like they were ignorant of our arrival.Later on in the stay I had to go back twice at different times of day to talk to someone about splitting the bill with my colleague. I thought it was a bit strange that the staff was having such a hard figuring it out. Very polite; though.The in-house restaurant is ridiculous. For a cheap breakfast go up a block towards the Hilton hotel and there is a reasonable breakfast/lunch kind of place. The owner lived for a long while in Hawaii and has dressed up the place with photos and knick knacks from the place. Very yummy egg sandwiches and his pancakes have a nice hawaiian twist to them. ;)The bed was SO comfortable and the room was kept up each day. There is a mini fridge in the room but it is locked up due to all the goodies stored inside. We didn't eat anything from the fridge but asked for the key so that we could store our cheesecake slices from the Cheesecake factory right around the corner. By the way; the hotel is in an excellent location for casual shopping at Pike Market or two mall type places. The hotel is only one short block from the conference center. It is also within easy walking distance of the monorail that takes you out to the space needle and science fiction museum.I rarely use the concierge at any hotel but we did this time at two different times. One person made a reservation for us at the Space Needle restaurant (it revolves and the food is decent) and another gave us directions for getting to Mt. Rainier.Don't use the hotels computer room; though. If you didn't bring your computer and you want to check your email or make quick copies; just run over to the Kinko's in the conference center. The minute charges are 20cents cheaper. I never thought I would ever say that Kinko's was cheap but there it is.
100562,ATripAdvisorMember,06/14/2005,Goods and Bads I stayed at the Sheraton for four days in May 2005. The goods: Location: Great. Walking distance to almost everything you'd want to see in the downtown area.Rooms: Really nice. Light soothing decor. Very comfortable bed with a variety of pillows. coffee maker. Concierge: Very helpfulThe bads:Elevators: -- not enough and very slowCoffee shop: -- ridiculously expensive. There is a $20 breakfast buffet that didn't look spectacular. I only wanted oatmeal; juice and coffee so ordered from the menu. The bill was still $20.Desk staff: Well -- After being notified by phone message at 5:00p.m.on Friday night that a fax was waiting for me at the front desk (the business center was closed); when I went to get it; the staff couldn't find it after 15 minutes of searching. I told the desk person to find it and I would pick it up after dinner. At 9 p.m. I asked again. After 20 minutes the desk person said; that must have been a duplicate message and there was no fax. I said I doubted that and said that I was expecting a fax. I asked that the fax; when found; be delivered to my room. At 10:00 p.m. the fax was slipped under my door. It had actually been received at the hotel at 10:00a.m. on Thursday morning -- 36 hours before I received it. As it was after business hours there was nothing I could do about the important message that needed a timely response. I complained to the manager on duty the next morning and she did apologize and she credited $75 against my hotel bill. That did not compensate for the cost to me because I couldn't respond to the fax. Would I stay there again -- Maybe. It was better and less expensive than the W Hotel; where I stayed a couple of years ago.
100562,malaplan,06/12/2005,Overall great hotel I stayed here; for 6 days in October 2004; while at a convention. I brought my wife and toddler son.The location is incredibly convenient in downtown Seattle; close to the Convention Center; Pike's Marketplace and several restaurants.The front desk staff was less than cordial but provided us with the room we wanted in a reasonable amount of time.The room we received had a good view (we could see a little of Puget Sound) and was clean and comfortable. The facilities were well maintained and the pool was an added plus.Service (room service; bell staff; maid service; concierge) was friendly and excellent.On-site restaurants were over-priced; with unimpressive food and spotty service.The hotel was a little pricey; despite convention-associated discounts; but reasonable considering the overall consistent quality.Notably; on checking out there was a mistake on the bill (a mini-bar charge of $10) which was disputed and removed promptly; but without any type of apology for the mistake. Overall; the front desk again left me with a bad taste in my mouth that marred an otherwise decent stay.In sum; a great hotel with consistently excellent service which is family-friendly. It's a little pricey; considering the mediocre restaurant offerings; but a reasonable value. They probably need to monitor their front desk staff more carefully; who offer both the first impression and the last impression to customers.
100562,ATripAdvisorMember,06/12/2005,Staff is horrible The hotel itself is in a great location. Rooms are okay; dirty carpets. The hotel staff as said in previous post is terrible. Rude and inexperienced. Worst experience I have ever had.
100562,ATripAdvisorMember,06/08/2005,Nice place to stay I stayed at the Sheraton for 3 nights on buisness. The Sheraton is a very nice business hotel. The room was a good size; very comfortable bed (not the best I've ever had but still comfy) and an average bathroom. Maid service was good; except they forgot to leave clean towels the first morning. Elevators to floors 1-20 were slower than average; but they had one down for renovations so I'm sure that it played a big part in that. The location was perfect; in the heart of the city and we could walk or take a quick $5 to $6 cab ride to everything you could want to see. It's also convienant to the cruise port; so if you need a place to stay pre or post cruise; you can't beat the location. It is also a stop on the Grey Line hop-on-hop-off bus tour; if that's your sightseeing style. DO NOT rent a car if you can avoid it; parking at the hotel is about $23 a night for self park; and parking throughout the city is expensive and/or hard to find. I didn't eat at the restaurant at the Sheraton; but several of my buisness meetings included breakfast; lunch; and dinner in the main ballroom. The food was average banquette food; nothing special. One night my co-worker and I decided to ditch the event that was planned that night and ask the concierge to recomend a steakhouse. She was very helpfull and told us of a place called Daniel's; it was about a $6 cab ride. OH BOY was the food good! Best steak I've ever had! Plus the concierge had a free appetizer sent to our table; a very nice touch! If you have the time and money ($30 and up for an entre) you MUST make the effort to dine here. Overall; while I don't think the hotel is quite worth the 4 diamond AAA rating; it's a comfortable and well located place to stay while in Seattle.
100562,mrsjetsky,06/03/2005,Perfect location for a Seattle visit We spent 2 days over Memorial Day weekend at the Sheraton Seattle. It is a big downtown hotel. We got the room through Hotwire at a price less than the usual price; but the hotel staff did not treat us any differently. We had a room on the 17th floor; overlooking the front of the hotel with a glimpse of Puget Sound.The room itself was quite spacious and very clean. There were wonderful; fresh linens and duvet cover. You are offered the option of having your bed made with fresh linens every day. The beds were very comfy and soft. There were sheers and blackout drapes ; which were useful at this time of year with extended daylight hours.The room had a large dresser; open closet and plenty of space for our many suitcases. There was a safe in the room and a basket of snacks {for a price}; but we did not make use of these amenities. The lobby is spacious and there were 4 elevators for our section of the hotel. One of the main advantages of staying here was the Grayline desk in the lobby. We had purchased the GOSeattle card; and utilized the Hop on Hop off double decker bus; which stops out front and we went on the Mt. Ranier tour {offered through GoSeattle card if space is available}. The location is in the midst of alot of downtown stores; like Old Navy; Ann Taylor and Niketown. There is a movie theatre right across the street; McDonalds 3 blocks away and the Pike Market 6 blocks downhill. We did not eat in the hotel restaurant; as we were too busy. The only negative experience was with the concierge desk. I had asked my husband to arrange a Towncar for our airport trip. He came back with arrangements costing $66. I immediately cancelled that service and called a place in one of the Seattle guides and got a car for a flat rate of $35. We would definitely stay at this hotel again.
100562,ATripAdvisorMember,05/27/2005,Seattle Sheraton Doesn't Disappoint The Seattle Sheraton is a very nice hotel. The bed is amazingly comfortable and a definite highlight after a long day. The hotel is located in a great location; within walking distance to the Pike's Market and to the Monorail that takes you to where the Space Needle; EMP and other attractions are located. Overall; I found Seattle to be a very clean and nice city. Don't miss a trip to Mt. Ranier; which is spectacular. The concierge was very helpful and accessable in making reservations for anything. I would recommend this hotel to anyone traveling to Seattle.
100562,Shoutout,05/25/2005,A Great Hotel This Hotel is a great one! It is located in the heart of downtown seattle near shopping and it is a great location. The beds are so comfortable and they have a great pool on the top floor. What I didnt like was that you had to pay for everything. They put goodies and snacks in your room and then charge you like 2 bucks for a candy bar. But otherwise; great view and location! my stay here was awesome!
100562,smonion,05/16/2005,Great bed! I am a Priceline fan and often have gotten good deals on hotels. I stayed at the Sheraton for Christmas Eve and again in early May. My main reason for staying there is the lovely pool. It's on a high floor and has a great view of the city; especially at night. I was QUITE disappointed the last time I stayed there and the pool was closed. Especially since I wouldn't have stayed there if I had known that to begin with (I live in Seattle; I just wanted to get away for the night and swim and have room service). The person who checked us in at the front desk said the jacuzzi would be open but when we went up there at 9:30 it was also shut down. We had earlier been offered a chance to go to the Westin and use their pool but by 9:45pm we didn't have a chance to get there in time (Pool closure at 10pm) I did ask if they could call over to the Westin and keep it open a bit longer but I don't think the person I asked did it. Though on this night the Westin pool would have been used by their own guests; the Sheraton's guests and the W hotel guests; (they normally use the Sheraton pool; these are all Starwood properties) by my calculations; that's a whole mess of guests (2000 plus) for one pool; I really think they could have made the exception and kept it open later.Their beds are terrific! So comfortable! Bathroom is decent; extremely clean. Their bath products could use an upgrade though; I can get Pantene at the drugstore.Outstanding cheeseburger! I know that sounds funny but it was so awesome; one of the best I ever have had! Also it's such a pleasure to actually have something prepared medium-rare when you request it.So-so service. Much better on Christmas Eve; complimentary cookies and more positve attitudes. I paid the same rate both times. I do honestly feel that I wasn't treated that well because I was a Priceline customer. That's too bad; especially since I didn't force them to accept my bid. I was also double charged for my room. Once when I bid; (the way it's supposed to work) and again when I checked out. This actually caused me a lot of problems since it was a debit and not a credit card. I ended up having an overdraft and it took nearly ten days to fix. The accounting dept were really hard to get ahold of and I kept getting bounced around from manager to manager. Finally I spoke with John Haase; he offered me a free upgrade to the Club Level room the next time I stay there (this was prior to the overdraft in my account). When that happened I called againand spoke with a woman (didn't get her name unfortunately). She was incredibly rude and just kept asking me to fax my bank records over to her (I informed her that I didn't have access to a fax machine and she still kept insisting I fax the papers). Why this was necessary; I don't know; since I live in Seattle and could have brought them to the hotel. She acted as if I was lying and made me so mad I had to get off the phone.So; their offer for a free upgrade will probably not get used. That's just too little too late for what was an extremely frustrating situation (especially since I'm a Starwood preferred guest).
100562,PaulTownend,05/03/2005,Nice hotel! Obviously; this hotel is a part of the Sheraton chain; and so you know you're probably going to get a nice (albeit possibly bland) experience when staying here.I stayed for 5 nights in June 2003; and had a nice stay. My room wasn't huge; but was spacious enough; and very clean. The only niggle would be that there was a door connecting my room to the adjoining room; through which you could hear the other occupants talking. But apart from that; the room was quiet; light; and clean.The bathroom was slightly cramped; but again - very clean and everything worked as expected. Lots of decent-sized towels were provided; plus complimentary shampoo and - well; the usual.Checking in and out was quick and efficient; and the staff were really friendly. I was especially happy with the concierge; who was really cheery and helped me out repeatedly (being from England; I was slightly confused by the bus system in Seattle - paying when you get in on one direction; paying when you get out on another; but she humoured me as I got her to take me through the process step by step! :-D)The food was nice; although the menu wasn't huge. The waiters seemed pleasant enough; and the location was great.A good solid choice of hotel; nothing particularly special; but you'll be guaranteed a pleasant; no-risk stay. Recommended.
100562,mcforness,04/19/2005,Great Location; Room and Service Just stayed 3 nights at this hotel. We did not rent a car and the location of this hotel could not have been better. We walked to all of the downtown locations and restaurants and easily reached the monorail and other public transportation. There was a bit of a wait at check-in because of the line; but the front desk staff moved quickly and efficiently. Room was lovely; spacious and clean. Highly recommend this hotel; especially if you can get it at a discount (we booked thru Priceline at $98/night).
100562,ATripAdvisorMember,04/03/2005,Great View! This is a great hotel to stay at if you travel to Seattle. We stayed here last week; March 28; for one night. The view out of our room was terrific; we were on the 23rd floor facing Downtown. We could see Puget Sound through the skyscrapers; with the mountains behind. The location was great; and the service was great. Overall a great place to stay.
100562,ATripAdvisorMember,01/15/2005,Good Times at the Sheraton My wife and I stayed that the Sheraton at the end of our honeymoon trip; which included time in Vancouver and a cruise to Alaska. By the time we got to Seattle; we were exhausted and looking forward to a few carefree days in Seattle. The Sheraton did not disappoint.The Sheraton is located in a great location in downtown Seattle. You are about a six block walk to Pike Place; and the walk was very easy to do. You are also about one block away from Westview Mall; a Barnes Noble; movies and The Cheesecake Factory. Plus; there are a ton of Starbucks around (although I think this is true for all of Seattle). The walk to the Space Needle is very long; and you should take either public transportation (the monorail system was not working while we were in Seattle) or a taxi. Also; if you want to go to a Mariners game; you should also take the bus to the game; because the walk is a fairly long one.The room itself was very nice and large enough for us; our luggage and enough room to not feel cramped. The bed was comfy and soft and the bathroom was clean. The only problem was it was everything cost there. To get internet access; you needed to pay $9.95 per day and as it turned out; it would normally forget that you paid for it earlier in the day and would double charge you (the hotel did take care of that). And the cost to print anything was absolutely outragous.Overall; if you can get the room at a good rate (we used Hotwire to get the room during the week in August and paid $125 per night); this hotel rocks.
100562,JetSet1,12/20/2004,All was wonderful We stayed at the Sheraton Seattle from Sept 14-17 and had a great time in the city and at or around the hotel. I would highly recommend buying whatever upgrade that will give you access to the club lounge because the lounge breakfasts and evening appetizers really added a lot to our stay there. I was pleased with service and happy with the location as well because it was so close to everything we wanted. The website and people at the 800 number (I booked directly through Starwood/Sheraton) were a bit deceptive. I was under the impression that there might be a partial ocean view and there isn't unless you consider a glimpse of the ocean between the surrounding highrises to be partial ocean view which I guess technically it is. I was made to believe that there was a salon/spa in the hotel. There is not. There is a massage room available adjacent to the swimming pool which is not my idea of relaxation especially when there is a group of kids splashing and squealing in the swimming pool. There is; however; a full service salon just across the street from the hotel called Marko's where I was able to schedule a facial and pedicure. Overall the service was great but not excellent. I would not hesitate to stay at this hotel again since our stay there was pleasant as long as I could get access to the fitness club as well as the club floor with it's lounge.
100562,chemdr,10/28/2004,Luxurious room Upon arrival; I was able to check-in with ease. My room was beautifully appointed and the bathroom was immaculate. The convention center is conveniently across the street from the property and there are several restaurants in close proximity (even the hotel's restaurant warrants a visit). The staff was always courtesous and helpful. This is the place to stay if you are visiting downtown Seattle.
100562,ATripAdvisorMember,10/15/2004,Don't wast you time with SPG or the Sheraton I have booked two nights ( Confirmation # 1231***69) at the SheratonSeattle. This was for 2 rooms and originally from 16th of Oct to 19th ofOct. On Oct 13th; I check my Confirmation and found that there was only oneroom not two and the dates were from Oct 16th to 18th Only. After making aphone call to the Hotel; I was transferred to the reservation ManagerDeborah Herforth. She was very irate; I had no idea why. I requested forthe additional date and an addition room. I also request for the same rate.The way I was treated by Deborah Herforth was unacceptable. She used me asa punching bag. She used her authority as the Reservation manager to punishme. Being a SPG Gold Guest that is 5 stays away from a Platinum member(over 20 stays this year); one would expect better respect andconsideration. I was told no; no and no... then I was asked to prove to herrates from other hotels and lectured me on how unethical I was by asking forthe same rate. And when I requested an AAA rate I was asked 3 times if I wasan AAA Member ( AAA # 429 004 ****4 0 7 - 23 year member). Then I wastold to make sure I had my AAA card with me 3 more times... as if I waslaying to her. In addition to this; I was told that she could not make the2 room reservation under my name. Even when I told her that I am paying forboth rooms! This is outrageous!! Why? I asked... she told me that this wasthe way it is; basically take it of leave it.In addition; I have paid for and planned an additional 11 rooms for ourCompany Christmas Trip at the Sheraton. After staying at this hotel 3 plustimes year alone and hosting (paid in advance) our Christmas Party; one cansee how upset I am.I have no problem with a higher rate or the miss booking confirmation.However; I do have an issue with how your most loyal customer are treated.I finally realized that being loyal to SPG mean nothing! I want to leteveryone know that SPG Gold or Platinum means nothing! Stay at the hotelthat you treats you with respect. Because; SPG loyal members are nothing inthe eyes of the local Sheraton Staff.At this point I request that my books at the Sheraton be cancel at nocharge. I have no interest of staying at this hotel when their staff hatetheir job and hate their best customers. I would not return there even ifthe accommodation were for free. And I would not stay there even if youpenalized me or charged me in full. However; I would like to let everyonein this world know how I was treated... so they don't west their time withSPG or Sheraton.I have already made reservations at the W Seattle; Mr. Alfonso Moreno theService Manager was so helpful and I really appreciate him. His hotel hasalways given the best service; and he personally has gone 110% for theguest; and for me. And he did everything in a very short time with a smile!Overall a very bad experience and something that could have been avoided ifI was just treated with a smile.I would suggest that anyone making a booking at this hotel should thinktwice as the staff there feel no regards to their best customers and noconsideration or respect.Best regards;Jimmy Wu
100562,sarah123,10/03/2004,Good hotel; good location Stayed here for 3 nights in July 2004. Found it as you would expect for a large chain hotel. Large; smart lobby; check in staff advised us on safe areas to walk at night on arrival. However they were unable to locate the safe we apparantly had in our room! Friendly attendant in the swimming pool/gym; although lots of kids in the pool. Room fine - clean fair size.
100562,ATripAdvisorMember,09/26/2004,Good location Recently stayed 3 nights at the Sheraton. We did Priceline got the room for $100 a night Fri to Mon. Good location for the downtown area. Walking distance to Pike Street Market and a little further to Pioneer Square--but if you can walk it's not too bad. I highly recommend walking if you can the parking in the downtown area is terrible. The parking at the hotel cost $26 a night!!!! The hotel was nice and clean the room was average small bathroom and you could hear the people next door. I don't think I would of stayed here if we hadn't got a good rate with Priceline. Take note most of the restaurants in the Market Area close at 6 to 6:30 so finding a local place to eat at is kind of hard. If the weather permits suggest going to the Bank of America building on 5th street they have an observation floor that costs just $5 and it's a great view much better than the Space Needle. Don't forget your umbrella; a sweater and a coat with a hood oh and good walking shoes. It rains a lot in Seattle and it's definitely fall there temp in the 50's to 60's. Try to take a ferry ride to either Bremerton or Bainbridge Island you can drive your car or walk on. We came back from Bremerton at night and the view of downtown Seattle was awesome!!!
100562,Lori213,09/13/2004,great hotel in great location (stay 9/23-9/24). I was very happy to get a room at the Sheraton on Priceline for $100/night -- I was excited to be able to stay at this hotel and once I arrived; the hotel did not disappoint me. The bed; pillows; and comforter were all very comfy and clean. The bathroom was very also very clean and nice. The location of the hotel was wonderful; just a short walk (5 blocks) to Pikes Market and also a short walk to the monorail that takes you directly to the space needle and Experience Music Project (EMP). Lots of shopping directly around the hotel too. I would definitely stay at the Sheraton again -- very good deal (although; try your luck on Priceline before paying top dollar directly thru the hotel).
100562,ATripAdvisorMember,09/09/2004,Timing is everything.... In a nutshell: Attractive hotel; convenient location; accommodating staff--but large numbers of convention-goers create noise problems. We stayed at the Sheraton for four nights over the Labor Day weekend; and we paid around $125 per night on Hotwire. Our main complaint would be the poor soundproofing. We were on the 16th floor; and the room was spotlessly clean and spacious; but very noisy. We could hear music from the Convention Center across the street; and hallway traffic noise was magnified by the triangular layout of the hotel. (We were; sadly; at one of the points--a cul de sac of four rooms that functioned quite effectively as an echo chamber; ratcheting up even normal hallway noise into a cacophony of sound.)The hotel was hosting three conferences; so noise levels stayed high until 2 to 3 a.m. on our first two nights' stay. We called the front desk and asked if there might be a quieter room; but the only other non-smoking rooms that were available were on even lower levels; closer to street noise. The hotel did provide us with some complimentary perks; and on checkout; they cancelled our bill for incidentals. I'm not sure I'd risk bad timing and book here again; but during the lull between conferences; the hotel was quite pleasant.
100562,sandy31,09/01/2004,Won't book again! We just returned from Seattle; where we had booked the Seattle Sheraton and Towers for three nights. We left the hotel after one night and the front desk didn't even inquire as to why we were leaving. We were on the club floor and except for 2 hours in the morning during continental breakfast and 2 hours in the evening during canapes; the lounge was closed tight. The one and only evening we were there; I poured myself coffee and used a small plastic container of cream that was in a dish beside the coffee urn. The cream was sour and curdled in my coffee and there was not one staff personnel around to even talk to. Our room was dreary and there were stains on the carpets. Although a good location; this hotel has definitely seen better days!
100562,ATripAdvisorMember,08/31/2004,Excellent location! I enjoyed my stay at this hotel as it was very close to the Pike Street Market. It was a nice short walk to the market where you can sample fresh mini donuts; made on the spot in front of you or eat at one of the award winning restaurants while facing the river and mountains. The rooms at the hotel were clean; made every day and equipped with all the accoutrements needed by a traveler. Hotel staff were friendly and professional.
100562,punkinpapa,08/25/2004,Great location; nice hotel This was our second stay at this hotel. It is amazing how your perspective changes depending on price. The first time we stayed at the Sheraton Towers was during the baseball All Star weekend a few years back; and we paid up ($300.00). This time we used Priceline and stayed for $100.00 plus tax. For $100.00 a night; this place is a steal. It has a wonderfully central location. It is across the street from the monorail; the convention center; and some great shopping. The hotel itself offers very solid business class accomodations. If you can get a price break; I'd definitely recommend the place.
100562,0C323,08/16/2004,outstanding property Wonderful; comfy pillow top bed; large clean room. Worth upgrade to the club floor where from 5-7p.m. M-F you have an assortment of treats. Coupons given on the weekend for bref. buffet which is outstanding. Normal cost $20.00 pp. Location in the heart of upgrade shopping center but far from waterfont and long hilly walk to Pikes Market.
100562,Doxie295,08/15/2004,The Place to Stay in Seattle I am very particular and I was very happy with our choice to stay at the Sheraton. Since I was working remotely while my husband was attending a convention we upgraded to a club room with a desk. This gave us access to a great continental breakfast and evening munchies. The staff was very friendly; the beds were comfortable and the room was very clean. We walked all over town from here. Avoid the double decker Gray Line tour. Dinner at the Space Needle as the sunset was a splurge; but well worth it. Wild Ginger; McCormick and Schmicks; Top pot donuts; and skating along the sound helped to make it a great working vacation. I lived in Center City Philadelphia for 10 years and was still shocked by the number of homeless people in Seattle.
100562,ATripAdvisorMember,08/03/2004,Met my high expectationsw. IMO: We are picky people; and require above-average accomodations. That is; the place must be clean; organized and professional; well located; and no crime problem. Sheraton Seattle delivered the goods. The room was clean and tidy; well-kept; the sheets were crisp; no mildew in the bathtub; ther sink handles were shiny new; etc. Check-in and out was uncomplicated. Parking faciliies were good. Location was superb; 1 1/2 blocks in off of I5. Five blocks walk to Pike Place market. Room service was good; and on-time too. They provide the usual wake-up service; complimentary coffee maker and coffee supplies; blowdryer (no iron and ironing board; though). No real disappointments that I can think off. No noise problem outside; no vagrants hanging around out. Would stay there again withour reservation.
100562,bg148,07/22/2004,Great Loacation We stayed here for 3 night in June and it was great. The room was large and the stuff was friendly. The hotel is right in the middle of the shopping area; Pacific Place Mall and Pike Market.And just one block away (at Briazz/5th Ave.) there you can have breakfast for less money. Space Needle costs 13$ p. person; so we didn't go.We went to the Bank of America Tower Oberservation Deck for just 6$ (Floor 73) and it was great and it is higher than the Space Needle. Just 20min walk from the hotel. We would stay here again.
100562,Mary97370,06/28/2004,Big Room; Great Location We just returned back from a three night stay at the Seattle Sheraton (6/24-27). We had a great rate from Hotwire even though its high season. Ask for a higher northwest facing room to see the Pudget Sound. The room was very large and nicely furnished but only had the computer chair and one chair with ottoman for seating (kept me from giving it an excellent rating). The Sweet Sleeper bed and its five pillows was great. The concierge service was excellent. The location was awesome. We walked almost everywhere. I would stay here again.
100562,jaw40,04/22/2004,Sheraton okay The room was large; nothing special about the bathroom; the location was great! Lots of shopping around; places to eat; and close to Pike's Market. The view from the room wasn't great. The maid insisted on cleaning our room while we were still in it. The hotel was very empty and we found out there were only 2 rooms occupied on our floor so it was very quiet! Parking was quite expensive.
100562,LorenHenmi,04/15/2004,We loved the Sheraton Towers in Seattle. Great hotel with a great location. One of the nicest rooms with one of the most comfy beds I have been in. Located four blocks from the Pike Place Public Market and all the shopping; it was ideal. Go to the Furla store! Marla the manger is a doll. Lots of great places to shop and eat. The Athenian in the Market is very good. The Space Needle is cool; but go there for dinner to make it worth your while. The view is killer and the food is good too. The aquarium is an ok time too. But going back to the Sheraton; it is f%^ing nice. They have a very nice staff too. Ask the concierge for coupons for any attractions. All buses that run in the downtown area are FREE; very cool. Also no need to rent a car; at least at the airport its too expensive; use the Gray Line Bus to get back and forth from the airport.p.s. Il Bistro is very nice and romantic restaurant.
100562,ATripAdvisorMember,02/11/2004,Classy; Clean and Cordial I really enjoyed my stay at Seattle Sheraton. I Hotwired the room and asked for the $30 upgrade to the Club Level. The rooms were immaculate and well appointed. The business services available inthe room made for a seamless business experience. The staff was extremely nice and efficient. The breakfast on the 32nd floor Club Room was more than enough. Fresh fruit; good coffee and nice ambience. The location is minutes away from Pikes market. The workout facility is ample and up to date. The massage services are very good; professional and well priced at $75 for an hour. I would absolutely return.
100562,ATripAdvisorMember,02/03/2004,loved the Sheraton Was just in Seattle for business; medical and pleasure. The Seattle Sheraton was a great place to make all 3 reasons easy and enjoyable. The location is perfect for shopping; restaurants; medical community and the convention center. The in hotel restaurant is great and some other places nearby were outstanding also. We had a car but we really could have gotten along without it. I would stay there again in a heartbeat. The hotel itself is outstanding; nice rooms and great service. Sharon
100562,ATripAdvisorMember,01/26/2004,Nice touch from the Sheraton showReview(1614875; 'full');
100562,hliss,01/07/2004,This is a great place to stay! showReview(1541882; 'full');
100562,JonBennet,01/04/2004,Super! showReview(1538042; 'full');
100562,ATripAdvisorMember,12/15/2003,Great Place to Stay showReview(1518489; 'full');
100562,ATripAdvisorMember,12/04/2003,Great Deal - perfect location! showReview(1506873; 'full');
100562,ATripAdvisorMember,11/07/2003,Great sized rooms showReview(1441567; 'full');
100562,ATripAdvisorMember,10/27/2003,Great Room - Great Service showReview(1422834; 'full');
100562,ATripAdvisorMember,10/21/2003,Perfect Location showReview(1400769; 'full');
100562,ATripAdvisorMember,05/09/2003,Very nice place showReview(992714; 'full');
100562,ATripAdvisorMember,10/25/2002,really enjoyed this hotel! showReview(724258; 'full');
100562,wataru025,12/26/2008,銉€銈︺兂銈裤偊銉炽伀銇傘倠 showReview(23018828; 'full');
100562,viajera1981,07/13/2008,Me gust贸 mucho showReview(17846581; 'full');
100562,lass,07/08/2008,Ideales Stadthotel showReview(18522743; 'full');
100562,lass,07/03/2008,Very enjoyable showReview(18522742; 'full');
100562,lass,04/24/2008,ein super Hotel showReview(15568780; 'full');
100562,lass,09/20/2007,瑕冲厜銇究鍒?#x201d; showReview(19164371; 'full');
100562,lass,07/27/2003,鍫存墍銇儉銈︺兂銈裤偊銉炽伄... showReview(19919953; 'full');
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100564,gnatroam,12/11/2008,Best Deal in Town I never write reviews but feel compelled to do so this time. I am staying at this hotel currently and have several times in the past. It is the only hotel in the center of the city under $100; nearly impossible to find in Seattle. It is a block from the Westlake Center and a few blocks from Pike Place Market; really an ideal location. No-frills hotel but the rooms are always clean; comfortable; and well-insulated w/ basic amenities including in-room coffee. The housekeeping staff is great and the front desk personnel are always extremely kind and helpful. There is a nice restaurant downstairs and a laundry and fitness room onsite as well. I highly recommend this place and will return again and again!
100564,Robinthecat,10/29/2008,Best hotel you can get for the price We shopped around a little and then walked in to this nice clean hotel. The king size room is very specious; and the hotel has a great location close to Belltown and a few great restaurants (Especially Lola). We loved it.
100564,birdWA,10/19/2008,Not too shabby!! After reading the not-so-great reviews about this place; my husband and I decided to give it a try. The staff was friendly upon arrival and the room was very clean. It costs $15 for 24hr parking but it is well worth it as it is impossible to find long term parking in the city! The location was close to everything and didn't have any problems during our stay. My husband and I would stay here agian!
100564,LocalSeattlite,10/17/2008,I understand now.... After reading reviews online; I decided to stay at the Sixth Ave Inn. After talking with the staff; I realized something I didn't see online. They were in the middle of a transition of management and that they were instantly working on updating the hotel. I came in to the city to stay because my house was being remodeled. The entire stay was enjoyable; the staff at the front desk; to the restaurant; to walking in the halls with the housekeepers; every person I came in contact with was friendly and eager to help me! I was shocked after reading some reviews on here.I got the hint to ask for an odd number room as those face the front street on 6th; a quieter side I was told. Ask for that side when you go!I saw they are going through some growing pains; but am sure those will iron out in time. Contrary to reviews I saw on here; they transfered calls to my room; the wireless internet was free and was available in the lobby (I was told they were getting it in the rooms soon); and the price was reasonable.I think in a couple of years it will be a totally different hotel.I would recommend this place to anyone; and would definetly stay here again.
100564,tiki71,10/02/2008,lemon 1 Since I was going to check out and recheck in 2 days later; I asked Six avenune inn to keep heavey luggage for 2 days because I will come back to check in again but the front desk refuesed. Unbeliable. Othere average hotelalways keep the luggage if recheck in 2 days. Six avenue innis not kindness. I could not go to victoria with easy hand free trip ; I had to go to Victoria with carrying heavy luggage.2 My agency tried to fax to me then asked fax nunber but six avenue inn told first disconnet number; then agency called back for unable to fax; then front desk gave 2nd fax always busy line number ; therefore Agency was unable to fax again; Six avenue inn doew not let use customer the fax line because six avenune inn exclude to use internet to other customer therefore unable to receive the important fax.3Since unable to fax; My agent tried to call me to the room; but front desk said telephone to the room is not working today then I can imagine to let other customer to use intenet .1-3 Overall;this hotel does not provide fax service ; nor telephonecommunication service to the room; It is terrible service not thinking for customers. If emergency happen;to family; howguest know the news.? I willl not recommend to ohters to use this hotel.
100564,BiLLYiZME,10/01/2008,Affordable But Basic The Sixth Avenue Inn was about what i expected for the price; Clean but fairly basic accomodations. The Inn is a bit shabby and in need of a re-model; but it was clean and convenient to downtown Seattle activites. However; the elevators were not working during my stay and we were disappointed that the entire restaurant was closed due to a reunion being held at the Inn. Unfortunately; I forgot some property in the room when I departed. It took several phone calls over three days to Housekeeping voice mail before I received a return call confirming my property was there. The only live person I could contact was the front desk; and they declined to assist me. I'd only stay here again to avoid the exorbitant prices of downtown Seattle accomodations.
100564,gopher2006,09/17/2008,Decent room for an affordable price in downtown Seattle I went to visit a friend in Seattle in mid-September and see a game at Husky Stadium. I chose this place after looking around on various websites for an affordable hotel room in downtown. This place fit that bill.The room was average--a typical midgrade hotel. Very clean. The only real downside was that the walls did not hold sound out from the outside. I heard a lot of noise from other rooms as well as from outside. Fortunately I slept well.The staff was very nice and was willing to hold my bags for me for a few hours after I checked out.There is a restaurant in the hotel; I ate breakfast there and the food was pretty good.This hotel is about 3 blocks from Westlake Center; which is the terminus of both the S Lake Union streetcar and the monorail to Seattle Center (Space Needle area). It is about six blocks from the Pike Place market (up and down a hill).
100564,Ben324,09/17/2008,No prizes for Sixth Avenue Inn I was booked in to this hotel as part of a package. I stayed three nights. Everything was a little below my standards. The tub was worn - not dirty; but the enamel was stained. The mattress was soft and bendy - no springs sticking through but not much better. My name was incorrect in the system and I was told they couldn't correct it. I was unable to get my messages and had to have the switchboard put me through to get them. My last night I wanted a drink at 10:40 but the bar was closed already. I made one local call and the charge was outrageous ($2.25). I will avoid this property in the future.
100564,VanBCGuy,09/17/2008,Great location! We had some trouble with our flight out of SEA and needed to find a hotel quickly. My wife had never been in Seattle before so I wanted to find something downtown with good access to everything.The staff at Sixth Avenue Inn were quite good - the front desk clerk had some trouble programming our room keys properly but was otherwise very helpful and polite.Overall the condition of the hotel was a little lacking. There's allegedly free wireless in the lobby and lounge; but I wasn't able to ever connect successfully. Our room was equipped with a wired internet connection that consisted of a few different boxes stacked on the side table of the bed; none of which were powered up or connected to anything so obviously did not work. The room was clean but worn - the carpet needs to be replaced and the bathroom was due for an overhaul but I've definitely stayed in worse places. Keep an eye on the elevators too - they worked ok but acted a little weird. They'd occasionally forget to open the door when they got to a floor until you manually hit the door open button. Kind of scary when it happens the first time but you get used to it.We had breakfast at the hotel - the food was great as was the service. The lounge looked quite nice too. I'd definitely eat there again.You can walk to a lot of great areas in Seattle very quickly from the hotel. We walked up to the fish market and had dinner nearby at a nice pub. It's also within the free downtown transit area so you can explore to your heart's content.I'd stay with Sixth Avenue Inn again if I got a good rate. We got a decent price for downtown at the time but I wouldn't stay at their full rate.
100564,GwenTessa,09/04/2008,Don't miss it! Motel 6 quality at Marriott Prices This place was dingy and ugly. The front desk staff was not friendly. The room was stark. There was not one picture on the walls. The bathroom was tiny and the bathtub clean but stained and in need of caulking. The clock radio was broken and there was a lot of noise from the street. The room smelled. I couldn't wait to get out of there.
100564,hannahRedding,09/01/2008,very happy with sixth avenue inn We booked our vacation through a travel agent in Redding;California through Clipper vactions.Because of the negative reviews on this website we asked the travel agent to book us in at the Paramount Hotel after our return from the San Juan Islands. When we arrived in Seattle on Amtrak at 9:00 pm we were pleasantly surprised at the very large and CLEAN rooms. Had we known it would be this nice we would have stayed the whole time we were in Seattle as it was every bit as nice as the Paramount. The staff was excellent (except for Andy who could use a little attitude adjustment) and we were very pleased with our stay and with the restaurant Thank you for a very pleasant stay. We would highly recommend your hotel to our friends going to Seattle.
100564,biminibound,08/29/2008,Buyer beware! I was booked into this property via Clipper Vacations. It was on their list of budget motels close to the pier and downtown. I had read TripAdvisor reviews; but not knowing Seattle and on a limited budget; I agreed to the booking. I am sorry I did.I was traveling with my tween daughter and reserved a double double. The elevator was cramped with worn carpet on the floor and walls. Upon entering the room; we both noticed an odd odor. The carpet was worn and had stains. The bedspreads had stains. The beds were somewhat comfortable; but lumpy. The fan was so squeaky; I had to turn it off by unplugging it from the wall. There were no polarized plugs in in the room. The TV was plugged in with an adapter and on a extended outlet addition. The paint was worn and chipped in several areas. The bathroom had chips in the paint over the tile and the shower/tub wall had peeling paint.To top it off; all double double rooms overlook a 7th Avenue business called Little Darlings an intimate gentleman's club. When I asked to be changed to another room; the staff informed me that the best they could do was to put me in a queen room with a roll away. They did give me free parking ($14 - $12 plus tax) for two of the nights I was there.The staff was friendly and helpful. There is a decent selection of TV channels. There is a blow dryer available in the bathroom as well as an ironing board and iron. It is within a few blocks of Westlake Center; the monorail and downtown shopping.Overall; however; I will not stay in this motel again nor recommend it to anyone. I did contact Clipper Vacations to let them know about the problems with this property they recommended.
100564,ketchican,06/19/2008,great value and location central to downtown June 2nd 2008 stayed here before leaving town from a week plus vacation in the area and a cruise.The location and price were a good value.Had a lovely large room on the 5th floor. Check in and out was flawless. Booked online and prepaid. Close to Westin for the airport shuttle and this worked out wonderfully. wish we had known how close this was to the Space Needle--within walking distance. It is close enough to all the sights.It is also directly across the street from the Jazz Alley for shows.Perfect location and price value for Seattle.Definitly on the short list for future stays in town.
100564,TheTraveller2008,06/13/2008,Make sure you read notes before you eat/drink or they will charge you a fortune! Possibly one of the worst ever. Lots of hidden fees - e.g. they will charge you for parking your car at the hotel during your stay. Smelly rooms; horrible beds with lots of lumps in the mattress. I am suspecting the carpet was clean but it looks so worn out that I didn't feel safe walking on it without my shoes on. Very old everyting. Doubt this place ever had any updates done. Overall makes you wonder whether you will bring any pests in your lugage home after this stay. What really pissed me off is the way the hotel has placed two bottles of water in the guest room and had a hidden note behind the bottles saying that you're free to drink the water; but it will cost you $3 (!) per 750 ml bottle! Oh; should I also say $3 per tiny cup of undrinkable liquid which was supposed to be coffee!Yes; the quoted hotel price is reasonable . However; it stopps beging reasonable after you see what it is you are paying for and even more so when they add in all the fees and charges and hand you the bill. With all the extra fees I could have stayed in the Holiday Inn!
100564,sherberty,06/08/2008,Great location but laughable rooms We booked our flights to Seattle as a package and got a great deal! $660 for two people; three nights; and airfare; but we didn't have a choice as to where we were to stay. The hotel itself if old and kind of stinky. I refused to go in the elevator because it was a bit decrepit and smelled of vomit; and the stairways smelled like pee; but the room itself was quite clean; though very bare. We walked all over the city many times over; as the location of the hotel is superb. You're in Belltown so there are tons of cute places to eat or drink; and you're right next to downtown with a plethora of chain clothing stores. I don't know that I'd stay there again; but it was certainly sufficient for our low budget; last minute; long weekend trip.
100564,thegreatunknown,06/06/2008,great cozy hoitel The location is great; right behind the Westin next to a McDonalds; within walking distance to downtown the monorail. The outside it looks like an older small Motel; but inside it's as good as any mid-level (think Holiday Inn). It has a resturant that's a bit pricy; but the food is good quality and the atmosphere's great with it's wood burning fireplace. Nice place to be during a gray day in Seattle.I booked through my airline so I could get milage points; but I would highly reccommend it to anyone.
100564,ChicagoBigtraveler,06/04/2008,Not fancy but it gets the job done... The famous fish market
100564,Mtymte,04/29/2008,Not Bad for the Price A great bargain for Downtown Seattle.It's old; but clean and a little noisy. The location is great. Staff is friendlly. We were able to leave our car in the parking lot for hours after we checked out; which was a real nice bonus. If you just need a place to sleep for the night at a bargain price; this is it. If you want more amenities; go elsewhere. We will stay there again.
100564,shrossy73,04/09/2008,Give it a big miss For those thinking of staying at this hotel due to its price and location tot he city - think again. I booked this hotel for the above reasons and now regret that decision. You would be better off paying a few more dollars and staying somewhere decent or staying a little further out of the city - everything is close so walking is not much of a problem. Rooms are small; beds are like sleeping on a cement base and the smell!!!! When i arrived in my room I found hairs in the bed and somones dirty old sock on the second shelf of the bedside table - and it was not my sock!! Dirty in other words. The cleaning of the rooms is brief and not through by my view. The light from the hall way/walkway outside the room shines under the gap from the the door keeping you awake; and if that was not enough the noise from the traffic would wake you anyways once you did finally get to sleep. I had 5 nights booked and ended up checking out of the hotel and cutting my trip short from australia just so i didnt have to stay any longer in the hotel.If you are looking for a room like that described above; have a grat stay; I however would never stay there again. This is the first time I have had written a review on here; even though I have travelled alot...I just hope it saves at least one other person the dissatisfaction of booking a room here; only to be disappointed.
100564,elspdq,03/10/2008,Great location; not the most beautiful room We stayed here for the price and location. The room was very outdated but we only slept there. We had the great fortune of looking out at the adult store from our window but that didn't bother us. We were only a short walk away from the shopping center and city tram which we took to the Space Needle even though we could have walked there. Once at the shopping center; we took a carriage ride which was cool. We were within walking distance to Pike Market and restaurants and bars. We would stay here again!
100564,Riccoto,12/19/2007,Was a real dump The room price was OK for Seattle. It was the first hotel that I ever stayed that had NO pictuers hanging in the rooms or in the halls. There was a draft under the door as it was an inch off the floor was very noisy when in the room; poor water pressure the fellow at the front desk was not very courteous upon check-in.. My thought is that this is a place to hang your hat not to expect very much more..
100564,ChandlerOntario,10/26/2007,Find another place A group of us were in Seattle for a conference; and were booked into the Sixth Avenue Inn. I was concerned after I'd read reviews before going there - as it turned out; rightfully so. My room - a queen - was dingy and smelly. I couldn't identify the odor; but it may have been a combination of a former smoking room and; well; I don't know what. The place was also not designed for a business traveler. My laptop computer uses a 3-prong plug. My room had only one 3-prong outlet; nowhere convenient to where I needed to use my computer. Incredibly; the coffee maker; also with a 3-prong outlet; used a hardware store 3-to-2-prong adapter. I strongly suspect that's a violation of every fire code in the US; especially for commercial buildings.While they claim to have internet access; in my room there was no wireless; and the wired version cable was so short it did not reach to either the bed or the table. I never did figure out where one could use it. They've not figured out to put a water proof shower curtain liner inside the shower curtain - instead; they use 2 fabric shower curtains; so if one puts one on the outside and the other on the inside of the tub; after the shower; one was left with a flood in the bathroom. When I was gone during the day and the room was made up; half-filled styrofoam coffee cups and dirty water glasses were left where they were. I don't recall having every stayed in a hotel where I didn't want my feet to touch any floor surface; or my body to touch the bedspread or blanket. It was just grungy. The only upsides: location is good; and staff was very friendly.
100564,DutchAustralian,10/26/2007,Value for money in great location We had booked before checking TripAdvisor and were worried after reading some of the very negative reviews but were pleasantly surprised when we got there. All staff we met were friendly and helpful; our room was clean; so were the beds and bathroom. There were four of us in the room and there was enough space for our 3-night stay. We had sufficient coffee; tea; iron; hairdryer; towels; soaps; etc. The beds were very soft. It's so close to the major shops (Nordstrom; Macy's; Pacific Place) that one could shop; drop it all off back at the hotel and go back again for more. Good restaurants nearby. The breakfast in the hotel wasn't too bad either and again very friendly staff. I would definitely stay here again and spend my money on food and clothing/cosmetics rather than on a more expensive hotel room.
100564,PharmGal2121,10/19/2007,Stay Here for a Great Price My fiance and I stayed here for four nights after booking through Priceline. We found the hotel to be in a perfect area to walk to everything!! Pike's Place is only a few blocks away. It is close to all shopping districts and was very affordable. The staff was super friendly and accomodated our requests. If you are in Seattle to do sightseeing and want to save on those expensive hotel fees; stay here. It's affordable and gets you what you need
100564,ATrip826,10/11/2007,Yuck Used condom in the elevator; the bathroom floor felt gritty; I broke out into hives possibly from just sleeping in the questionable bed sheets. Its a convenient location but thats about it. Just pay the extra money and stay somewhere cleaner.
100564,tralition,10/03/2007,Decent I stayed at the Sixth Avenue last night. The checkout clerk was very friendly with a great smile. Location turned out to be very good--I could walk to make the meetings I had; no problem. They charge $10 for parking; which I wasn't expecting (I'd called and they said they had parking; but didn't indicate at an additional fee). The bed was hard; not particularly comfortable. I couldn't get the Wi-Fi to work; though didn't ask for help--but this was frustrating. Checkout was effortless. Overall; I found the room imminently forgettable; but adequate for the purpose.
100564,seattleslew,09/26/2007,Walk to Pike Place Market for breakfast As a Seattle native; I was pleased to bid and win Sixth Avenue Inn onPriceline. The motel is just that; a motel; right in the middle of Downtown Seattle. I think I remember it from the Seattle World's Fairin 1962! It's a bit dated and our bathroom didn't have any shelf space; but IMO; you can overlook that type of thing because of the amazing safe location. You'll think you've returned to the 60's when you drive up (easy access to I-5; which is also very important); but the location is unbeatable --- and no long waits for elevators or walks through endless lobbies). Poof and you're out the door on your way to Pike Place Market; Belltown; Downtown; monorail. Pro football and baseball venues are a 15 min bus ride south. If exploring Downtown Seattle is your goal; and you want to PLAY with your dollarsinstead of paying for a high rise with a view; try this motel.
100564,335136,09/25/2007,Great value for the price. I don't understand many of the negative reviews here. We stayed one night here mid-September. The location was great - walking distance to Pike Place; across the street from the Westin. Front desk staff was very accommodating. The in-house restaurant had a great breakfast -friendly staff; lots of food; it was tasty too. The room was okay - clean; basic; no complaints. It wasn't fancy; but it was sufficient. I would definitely stay at this hotel again.
100564,erdalito,09/25/2007,The Worst Hotel I have ever stayed. The room i got at the 6th Ave inn was deplorable. There was a heavy stench in the room. The vents probably were not cleaned in few years. They had half an inch dust accumulated. The walls were peeling; water stains on the celing. The room was a one stop above a barn in a farm. The bathroom was disgusting. I was emberrassed on behalf of this corporation; who owns the sheraton hotels world wide. One would think they should know what hospitality business is about.Had a sleepless nights during my stay. I could not sleep on their matress. They were very soft. That is $140 during the week and $165 per night on the weekends. I t was the biggest rip off I have ever seen in my life. I also fell in the bathroom and almost broke my neck. The bathroom floors were full of stains. Moved out after my fall and went to an another hotel. Please avoid this property.
100564,ElNYC,09/14/2007,The hotel is okay The hotel is located just outside of the downtown area but a block or two from the monorail. It is appropriately rated a 2-star hotel. I stayed at the hotel for two nights because I was attending a conference at the convention center. Checking in and checking out was speedy and pleasant. The hotel room was okay; it was a nice size; clean (although I did find a hair on one of the towels). If you need an inexpensive place to stay with basic amenities; this place is fine.
100564,Iggy12,08/22/2007,Stinky and dirty; but otherwise great I stayed here with my two sons (9 and 10) while we took in a couple of Mariners' games. We are by no means stuck up people who expect 5 star hotels at a budget price. What we did expect was simple; clean accommodations. We got simple; but we didn't get clean. The room had a very strong bad smell; was dirty and the carpet all around the bathroom was wet. My kids even thought it was gross and asked if they could keep their shoes on in the room - pretty bad when boys think it's dirty.On the bright side; it was less than $10 by cab to Safeco Field.Needless to say; I would not recommend this place.
100564,toggan,08/19/2007,No so very good; but OK location The lokation of the hotel is good. Walking distance to everything of interest. The rooms are big enough but not clean. The bathroom is small with a smell of mold. Restaurant is OK.
100564,RitaSaoPaulo,07/20/2007,Would come back again I don't understand the bad reviews. The hotel is very simple; but I got exactly what I need : a nice and confortable bed; a clean bathroom and an excellent price. It is near everywhere; I walked to the Pike Place Market and to the monorail.
100564,LarryP,07/10/2007,worthwhile Great value; kind staff; outstanding location. Paid about $95/night 3 weekdays. Showtime; bottled water; hair dryer provided. 10 minute walk north to the Needle (and the recommended Hendrix museum). It's close enough to walk to the Monorail and is just inside the free bus zone (daytime only) to the central downtown - just walk up to 5th and step right on.I felt safe and comfortable though walking north on Sixth the area is somewhat deserted; but I saw none of the harassing riffraff that I found on some of the Waterfront. Coming in at midnight was fine.Take the hundreds of dollars you saved passing up the frills of the Westin next door and go one block to the Palace Kitchen Restaurant (entrees $15-$25) - easily 3 star quality. Have them recommend a local beer too. There's also a serious jazz club on the same block.For a clean; safe; comfortable room with the essentials well covered; more character than a Holiday Inn; and terrific location I found this to be a shrewd investment for a business/pleasure trip.
100564,ringoffire,06/28/2007,A semi-dump in downtown Seattle 1. I've been to Seattle numerous times; used to live there actually. 2. I'm not a highbrow traveler. 3. With that being said; since I did want to save a few bucks on my most recent trip to Seattle; I decided to check out the 6th Ave Inn. I've seen this place numerous times and it looked ok from the outside and was in an ok location (not the best; but not the worst). 4. My overall impression? * Yes; it is cheaper than the better hotels-- for example the Westin; which is one block away; BUT; if you just hate staying at the place; what's the point? * The rooms-- old. They're clean; but old... and small. * The overall hotel is; old. * The overall hotel and my nonsmoking room just smelled... a mixture of smoke and various bodily odors that apparently mixed into the establishment over the years. * The bed / mattress-- old and soft. * The bottomline-- Motel 6 is a better quality motel / rooms at a cheaper price. The problem is; there are no Motel 6s in the downtown area. It's one of the dilemmas; if you want to be in a decent location and want a nice room; you'll have to pay the extra 100.0-150.00 / night. Via this most recent trip; I realized that it's worth it to spend the extra money so that I can actually enjoy the trip... OR perhaps get one of the nice suite type rooms around Lake Union (but again-- you'll be away from the downtown area).
100564,luvliboo22,06/17/2007,Do NOT book; false information My family and I just finished a 7-day Alaskan Cruise. We were looking for a hotel in Seattle; WA that had a shuttle service from the Pier to the Hotel; from the Hotel to the Airport; and a place to leave our luggage for 5-6 hrs as we went around site seeing in downtown. The booking company for this particular hotel assured me that all of my criteria's were met with this hotel and I booked the room (just to store our luggage) for $115. It ended up there were no travel accomodations to the hotel or to the airport. We ended up having to take 2 taxis to each of the destinations. Needless to say; I was very angry and it was an extra $80 over the hotel bill! The hotel manager was not around or ever available via phone. The customer service reps finally got back to me after I called 5-6 times and sent an email from their website. The matter was resolved; hopefully. They said they would reimburse me for the taxi fares; but I'll believe it when I see it. My advice for anyone in the same situation is to grab a taxi to the airport ($30 flat fee from anywhere downtown to the SEATAC airport); check in your luggage early; and take the ride-on bus back to downtown ($1.50 each way; .25 for seniors; free kids). It's free to ride on the bus in downtown Seattle until 7pm everyday.
100564,rizatripan,05/30/2007,Great Location We've stayed at this property a few times now. We like the hotel for it's location. The hotel is walking distance to pike Market and al the shopping in Seattle.The hotel has parking which you have to pay a small fee for and the nightly rate we payed was 99$. The rooms are clean and they have good beds. We've never experienced any problems in our stays.
100564,JTVancouver,05/27/2007,Beyond Budget Booked this hotel for a weekend in November upon recommendation as clean; Spartan room from a travel book; so we were not expecting much... I was seriously under whelmed. The room was old; tired and felt very dirty. I slept fully clothed and wore socks at all times. The shower was gross; but sink and toilet seemed new and clean. Pillows felt filled with cotton balls; bed creaked and squeaked with the slightest movement (as did everyone else's around us too); walls and carpet were stained; did not feel the lock on the door would work. We faced a lovely strip club. The noise outside the hotel was expected due to the downtown location; but the noise from inside the hotel was obscene! People banging on our door at 3 in the morning; a party in the room above us (not to mention the 'lovemaking' we felt as if we were right in the bed with them!) Walls in general were paper thin could hear all of our neighbours conversations and whatever show they were watching on TV.Some of the staff was very friendly; others not the sharpest... The location was great and we could walk everywhere. Would not reccomend and am embarresed to say I stayed here!
100564,travel13478,05/05/2007,totally fine Our admin booked this hotel for me for a conference because my manager said to get something inexpensive for me (while he stayed in a nice hotel; of course). I was worried because of the negative reviews here; but the Sixth Avenue Inn turned out to be totally fine.It's not the fanciest place in the world; I agree; and the exterior seems not to have changed since about 1970; but everything was clean and functional; and the location was great. The staff was nice enough; and the other people staying there were normal and nice; too. There was a little noise from the street and from upstairs; but it was easy to ignore and didn't keep me up. Other than that; I was pleased with my stay there and would consider staying there again if I had to be downtown for work.
100564,Mouserina,04/03/2007,Worst hotel I've ever stayed at... I travel with family a lot and stay in a lot of DISCOUNT hotels. I know what I can get for the money and I have stayed in some pretty basic places before. But the stay at this hotel was so unsatifactory that we left early. We got to the hotel before check-in time. So we explained who we were and left our bags. When we arrived in the evening; there were hardly any rooms left and the 2-bed room that we reserved was gone (I don't know how this was possible since we pre-checked in before anyone else even got there). The front desk service was completely unbending in their uncourteous and non-helpful nature. THE ROOM: I was pregnant and my husband and I had to share one bed with our toddler. The brass bed was so unstable that we were rolling off the edges and it creaked; rattled and shook all night long. No roll-away was provided and my husband ended up having to sit in a small wooden chair for part of the night to sleep in. I got a total of 3 hours sleep because of it. The bathroom had disgusting unsanitary remains of the last people to stay there (smears along the sink and tile). The toilet was shotty. The carpet was scary to have a young child walk; sit or play on. WE got up early that morning and checked out 2 days early. Luckily the manager allowed us to get a refunded amount for the two nights we would not be there but was in no way wanting to make up for the night that we did stay there. We went out of the city center to stay in tukwila and had a great time the rest of the trip. Overall; it made my husband's first trip to Seattle a bit tainted with the memory of that place and I was very disappointed.
100564,Luvmy4dogs,03/09/2007,Great value for downtown location hotel This was our first visit to Seattle. We wanted a decent hotel in a great location downtown. We found it in The Sixth Avenue Inn! The building is older; but we enjoyed our small room with newly remodeled bathroom. The bathroom fan didn't work when we arrived; but we voiced our request to have it fixed and it was within the day while we were out sightseeing. Housekeeping was wonderful--very helpful; quiet; and willing to go the extra mile. The front desk staff was also great to chat with and help direct us toward what we wanted to see/do. The streets are busy with trucks and buses; which did highlight the single paned windows; but it's just that....a busy downtown area! We loved the location to the many shops and places to eat. There is such a variety of both within blocks so we were very pleased. The restaurant within was charming. Most of the wait staff were pleasant and prompt. The value and quantity of food for the cost is within reason--breakfasts were huge! We would stay here again---we booked this hotel on Hotwire and received a rate much lower than usual. And we would recommend this hotel to other budget-wise travelers! Thanks for a great stay Sixth Avenue!
100564,kd7jfv,03/06/2007,Horrible Experience at the Sixth Ave Inn Well; let me start with the online pictures do not represent the interior of the hotel! The carpets were stained in the halls and rooms; our room had nails sticking out of the closet and my girl friend cut her self on it; we informed the desk and they said oh. The bathroom door had fecal matter on it; the tub was dirty and had soap scum growing on it. There was construction going on out side and every car that went over those steel plates making a horrible boom sounded like it was right in our room. The walls are non-existent; you hear everyone and everything imaginable. Oh yeah; for breakfast we paid nearly 30 bucks for 3 bowls of cereal and toast; nothing else. We will NEVER RETURN again! It was extremely frustrating that we informed the front desk of our problems and they still had not a care in the world about them. NOT AS ADVERTISED - if it was remodeled in 02; must have been 1902!
100564,TaylorUtahn,01/23/2007,Some great folks; all else very poor. Our group was booked into the 6th Ave Inn by another hotel that had overbooked. The folks on the desk were wonderful -- helped us into non-smoking rooms when all were full; no hassels at all with the transfered booking.My first night I awoke to water pouring through the ceiling in my bathroom. The night clerk wasn't alarmed -- apparently this happens when another guest showers on a floor above. My complaints the next day were waved off until I insisted on a maintenance person coming up to inspect the staining and bubbling of paint in my bathroom.Bedding was poor -- the sheets on my queen-sized bed were for a twin? In any case; the sheets could not be tucked in top and bottom.If you stay; insist on a room on the east end of the hotel (numbers under about x20.) Those on the west end had NO HOT WATER.
100564,martrob,11/06/2006,Sixth Ave a good budget choice for downtown We really enjoyed our stay at Sixth Ave inn. Our room appeared to be newly renovated and was spacious and modern. Hotel is in a good location for exploring Seattle..we walked to Pikes Place market in about 10 minutes and downtown stores are even closer. The hotel restaurant is a gem..great food at good prices in a nicer atmosphere than you might have expected. Hotel has parking at a charge of $10 per night ;which is good for a downtown hotel. I would definately stay here again if in Seattle.
100564,LesleyJ,10/14/2006,Decent hotel This is my second time at the Sixth Avenue Inn; and whilst it is not a ritzy; glam hotel; it has what you need and that is a clean; comfy room. The staff at the hotel are excellent; very polite; friendly and helpful. The location is great; the restaurant has good food and my room was always cleaned well every day.One downside is that the rooms don't have double glazed windows; so you can hear the noise of the traffic.
100564,JGBrush,10/03/2006,Inn's Time Has Passed We booked at the Inn because of a reveiw that claimed it was charming. Charming and Rustic can swiftly give way to Dump without great vigilance. The Inn is headed that way despite some renovations. Room stank until we ran air conditioning for six hours. Bar/restaurant excellent. Staff great. Will not return.
100564,hclark,09/27/2006,Perfectly adequate We stayed six nights at the Sixth Avenue Inn. It was a nice; central location for the price we paid. We got a slightly better rate via Expedia than was available booking direct via their web site. We had a room with one queen bed on the 4th floor; on the side of the hotel not facing the adult bookstore. It looked like perhaps those on that side were all doubles? The neighborhood seemed safe; and was within easy walking distance to many restaurants; shops; etc.Hotel furnishings were not new by any means; definitely showing signs of wear; but no real complaints in that department. We could hear a bit of street and hall noise at times; but never enough to keep us awake at night. It was always much quieter when we had the curtains closed. The staff was extremely courteous and helpful; both at the desk and in the restaurant. Restaurant menu was limited overall; but had a good selection of reasonably priced items for breakfast. The room service menu (which we never utilitized) featured a handful of the same restaurant items at an average of $2 additional per item.Our room was clean; and housekeeping staff did a good job throughout the week. They give you the option of new sheets/towels each day. We went to Seattle to experience the city; not to lounge in our room. Overall; this hotel was exactly what we needed and we'd recommend it to friends and stay here again.
100564,louisianagang,09/19/2006,Victoria Clipper Package We booked this room as part of the Victoria Clipper Ferry Package. I had 2 nights at Victoria Marriott Inner Harbor booked; then decided we would return too late for the boarding of our cruise leaving on Saturday. We changed our plans and came to Seattle on the late ferry the night before. We were offered this hotel to substitute; with not many other choices for the same price. This no way campares to the Marriott ; but we made the best of it. Rooms were dingy and bathrooms old and dated but clean ; we managed. Good Location and breakfast the next morning helped. I would not choose to stay here again; it was not horrible. Friendly staff also.
100564,MrTemplate,08/04/2006,Watch for bait-and-switch room rates! The rooms were acceptable. Having a restaurant and bar attached to the hotel was helpful. When we booked the rooms through hotels[--]; thankfully we printed out the email confirmations showing all of the rates.Since initially there were no doubles available; i reserved a single queen with a rollaway bed; in order for my two sisters to share a room. When we arrived; a room with two queen beds was found; and i cancelled the rollaway.When we checked out; management's version of our rates were at least $30 higher PER NIGHT PER ROOM. i certainly understand that; in these days of multiple coupons; memberships; and discounts; misunderstanding may occur. What i take issue with is that; even with the email printout; it took several minutes to convince a fairly hostile front desk to adjust the final bill.After we returned home; i checked my visa bill and; in addition to the room charges; there was a single $34 charge. turns out that was for the never-seen; never-used rollaway. after having a lengthy discussion in a long-distance phone call i called visa and disputed the charge.ok hotel; bad management.
100564,tboyletripadv,07/30/2006,Way LAME for PRICE paid I would never stay here again for the price paid; $120 plus tax. Apparentely prices were jacked up for a parade downtown; since all other weekends seem to be around $89. The place is OLD. It smells like cigarettes. We requested a non-smoking room; we ended up with a smoking room with no way to change it. There was no hair dryer and we called down for one; the guy said he'd 'try' to find us one. We ended up having to call back when no one showed up with it after 30 minutes; he thought we needed it for morning. Bad customer service. The place is just really old and disappointing for that amount of money. I truly felt the need to wash my hands after touching anything in the room. It needs a gutting and remodel BAD. I really don't feel the 2 star rating was correct for this establishment.=
100564,pvandever,07/22/2006,Not Bad! I was a little wary about the hotel after reading some of the reviews; but I was pleasantly surprised. My son and I stayed for two nights and had no problems at all. On the plus side; we were allowed to check in early into our rooms (at 11:30 a.m.) for no extra charge. That made a big difference. I enjoyed doing a load of laundry after camping for eight straight nights. The washer and dryer were clean and in good working condition. The staff was extremely polite and friendly. They reserved a Town Car for us the morning we left and it was only $30.00 to get to the airport. The driver was there early and it was much nicer than taking a cab. The hotel is conveniently located. We walked to the Space Needle; Pike's Market and Pioneer Square. Our room was 330 square feet; so I was puzzled about some of the complaints about the rooms being small. Our room was only $129.00 in the heart of the summer; which I didn't think was too bad. On the negative side; we did have a view of an adult entertainment store. The rooms are a little worn and shabby--not dirty but not at all elegant. But when I realized that we would be out of the room almost all day and that the Westin was almost twice what we were paying; we decided to spend our extra money on the dining room at the Edgewater Inn on the waterfront. We ate outside and had a fabulous view of the Sound. Anyway; I felt the room was of reasonable quality for the money and the staff was a lot friendlier than at the more expensive hotel we stayed at in San Francisco! One other tip: take the Ducks Tour...it was a lot of fun and you get a good overview of the city.
100564,ATripAdvisorMember,07/17/2006,Good stay! My husband and I enjoyed our stay here. It is not a fancy hotel; but we spent so much time exploring Seattle; it didn't matter. Yes; there is an adult book store across the street; but I say-loosen up! It is in a great location and the staff were very friendly and helpful. If you can get this hotel at a rate under $100; take it!!
100564,odalb,07/12/2006,Would not stay again Our room window was across from adult entertainment store; so basically we either were outside the room or kept the blinds closed. The room was tiny. Would not stay again even at half the price.
100564,ATripAdvisorMember,06/14/2006,Not Our Style I agree with earlier assessments that the Sixth Avenue Inn is an okay place for a budget traveler or students who aren't seeking anything special. The hotel and rooms have an overall worn feel. Our biggest issues were with cigarette smoke and a rock-hard bed. After the first night of poor rest; we were on the phone to other hotels to find another place to stay.
100564,tiffny,06/13/2006,Nice low-mid range hotel; but i received a poor value I first wanted to comment on another review given for this hotel. The parking is not free. There is a $10 dollar charge per night if you want to park in their lot. Another comment relating to other reviews given here: if you can get this place for as low as $66 or $80 a night it is well worth it. We ended up paying $180 since it was short notice stay on a weekend and didn't have an easy time finding a hotel with vacancy. The hotel itself is nice for a low to mid range hotel. The staff is helpful and courteous. They even accomidated a middle of the night request for silverware brought to our room. The rooms were quite clean and the furnishings were in good condition and of moderate quality. They have a fitness room; offered to guests free of charge; which i took advantage of. This room had 3 different machines (bike; eliptical; and treadmill). I'm not much for bikes but tried the elliptical and the treadmill. the elliptical didn't seem to work quite right but the treadmill was adequate. All the equipment seemed a bit dated; likely from the 90's. The treadmill was in good solid working condition although I can't state the condition of the other two. I'm not sure if the fact that I am in great need for a new matress in my own bed at home or if the bed i slept in at this hotel were as exceptional as it seemed. I slept like a baby though. This is saying something too because the walls in this hotel were thin and the windows were alluminum. You could hear police sirens at all hours of the day and night. This didn't bother me so much but if you are looking for a bit more luxury try another hotel. The food at the restraunt was delicious. We ate in the lounge and the ambience and atmosphere was very cozy. Really if it weren't for the high cost of the room i would be completely satisfied. I would stay here again if I recieved a better value. It's literally a block away from westlake mall and many other local attractions.
100564,ATripAdvisorMember,06/12/2006,Not recommendable I stayed for a whole week at that hotel for a conference. The room was not very pleasant. but worst was that during my absence things got stolen from my room. the room maid let someone in while she was cleaning the room. The hotel personal was very impolite and unfriendly when handling the situation and finally did not compensate me.definitely not recommendable.
100564,ATripAdvisorMember,06/06/2006,good location Sixth Avenue had just about everything we were looking for in a hotel. Good location; clean comfortable rooms; and price well within our budget. The restaurant/ bar staff were friendly and made it good place to recap the day. It is located so that can you walk to space needle area and you are a block away from free ride bus zone of downtown. Grab the bus and you are at pioneer square or the Public Market in ten minutes. Nordstrom's is only two blocks away. A great place for breakfast or a couple of beers at 9 in the morning or 11 at night is the 5 Point Cafe.
100564,madelynium,04/05/2006,Good Budget Hotel Small but clean
100564,Mujigirl,03/30/2006,Affordable and great location for the price My boyfriend and I stayed 2 nights here for a weekend getaway to Seattle and for $80US a night; it was everything we needed. The staff was friendly and the room was clean. It was great for a budget hotel and we felt safe there. There is parking at the hotel for $8/day. We barely spent time in our room as we choose this hotel for its convenient location to all the things we wanted to see. It was walking distance to McDonalds; Starbucks; shopping centres and short driving distances to the Space Needle and EMP. The only thing I didn't like were the uncomfortably flat pillows on the bed. Since we got a corner suite; it was cold when we first went in and had to play around with the heating system to get warmed up. That aside; it was great for the value! 2 recommendations: For anyone who loves bubble tea; you must try Gossip Bubbletea in Chinatown. We've had tons of bubble tea here in Vancouver but Gossip is one of the best we've had. We have to thank previous posters on this board for that tip!For vegetarian lovers; you must try Araya (Thai vegetarian cuisine). Great price; nice atmosphere; generous portions.
100564,Jamesd102000,03/29/2006,Great Stay I recently stayed at this hotel and really enjoyed it. The room was very clean and the staff were friendly especially in the restaurant. It is a few blocks from the main shopping/business area. If you are coming from the Airport save yourself the cab fare and get the 194 bus for a $1.25. This stops about 100 yards from the hotel
100564,ATripAdvisorMember,01/24/2006,Basic Hotel For Basic Needs This hotel is perfect for young travellers who just need a place to sleep; and who have no needs far beyond that.The rooms are basic but clean; the beds are comfortable; the bathrooms are clean with hot water but very small showers; and the front desk staff is friendly and helpful; but do not go above and beyond. Essentially; this is a two star hotel; fair and square.Bring earplugs; as the walls are paper thin; and there is constant noise either from the street or from other rooms. Even just the people in the room above you moving around is enough to keep you awake at night; since it creates a loud creaking and thumping sound with every step they take.The area is so-so. It is within walking distance to main areas and attractions; and cab rides are short and cheap from this central location; but I wouldn't want to be walking in the immediate area surrounding the hotel.The best feature of this hotel is the restaurant. The staff is amazingly friendly; attentive and FAST! Service is top notch. The food is also great for what it is. Don't expect gourmet cusine; by why would you at a hotel of this callibre. It's homestyle American food; and it is good; with oversized portions (perfect for sharing!).I would stay at this hotel again; but I would bring earplugs.
100564,ATripAdvisorMember,11/22/2005,Never Again Be sure to verify reservations before arrival; fortunately we did. Even though we made ours on their website and were given a confirmation number; they had no record. When we first entered our room there was a very musty smell. Then we were surprised at how stained the carpet was. The furniture was all chipped and worn; the walls definitely needed painted. When we entered the little bathroom the paint peeling from the ceiling was quite obvious. I sprayed perfume in the room so we could stand to stay there. The one bed was apparent that most people slept on the left side; you rolled that way. I did bring it to the attention of the front desk and he said we could move the next day. The next morning while my husband was showering; he came out very unhappy. The obvious peeling paint was from the tub above our room; as it drained cold water on his head. We were then transfered to another room that wasn't much cleaner. When you opened the bathroom door it only opened half way as it got caught on the floor. Big tripping hazard. Will never stay there again. Spend a little more on another place; it will be well worth it. This place is WAY over priced and very unkept. Erga in the lounge was great though.
100564,mojaveben,11/09/2005,Pleasant but not luxury - will return Twice I have stayed here as a cheap alternative to the Westin; where I was at a conference. For $100 less per night; you get a perfectly adequate room. They may have done some work in the two years since I was last there. I found the room fine; though it and the bath were a bit small. Iron; coffee maker; hair dryer; lights and TV fine. The food is OK but the restaurant a bit on the dark side. I really liked my little room; except the windows are single pane and daytime traffic noise is a bit loud (get a room on the upper floor; or at the back).This is a budget hotel; but it is not a dive. Definitely a step up from Motel 6 style places. Lots of food in the places - just blocks from Westlake Center. Bed and linens were just fine. I have always found the staff to be pleasant.I'll stay there again.
100564,ATripAdvisorMember,11/07/2005,Great location; great value It's a little tatty in some respects as you'd expect for the price but the rooms and bathrooms are clean; the shower is powerful; and the beds ( pillows) are comfortable. The bar is an unpretentious; simple pub - great if you don't want to be charged the earth for your drinks! It's great value and in a great location too - close to shopping; restaurants; bars and convenient for Pike Place market or the Seattle Centre.
100564,voodoofx,10/18/2005,good value Free parking; friendly staff; nice; basic; clean room; just what we needed. Much better value than the nearby Days Inn [horrible].
100564,Southeast12,10/05/2005,Horrible Rooms and Management I stayed at this hotel in October.I booked this hotel for 3 people.The room that they call a three person room is a small dark 1 queen bed room with a folded bed they would bring in.Right after entering the room I requested a 2 queen room from the lobby.I had to pay extra ofcoarse.We got the bigger room on the 3rd floor.It was ok.Stains on the wall and one towel was a little dirty.The worst thing was that I was waken up at 6AM on a Sunday by paving work that was being done right behing the hotel.The man in the hotel lobby said the manager is not here and that they tried.The parking is OK.It is not underground.Some of it is undercover.As for the location;it wasnt bad.Not in the downtown core but in walking distance.Not so close to the Space Needle though.But for the similar accomodation just 2 blocks from the Sixth Avenue Inn I reccommend the Ramada.
100564,MadeByMark,09/20/2005,Below Average Experience Rooms at the Sixth Avenue Inn were included with our Delta Weekend Getaway package to Seattle. While centrally located; the Inn is not a hotel we would choose for ourselves; nor is it one we would seek out again.The property is old and is showing its age. Rooms are cramped and dark. Furnishings are uncomfortable; from the extremely hard beds and to the rickety wicker patio furniture used in place of conventional chairs. High speed internet access is provided for $10.00 per day; but the port is wired to the wall and does not extend to the tiny nearby desk; making computers difficult to use. The pay-as-you-go terminal in the lobby is too slow and crippled to be worth the money. This is not a place to stay if you plan to work in your room.The front desk staff was helpful when we needed to fax and refax several documents.Breakfast in the restaurant is surprisingly hearty; but not something you'd seek out if you lived in Seattle. Breakfast is not included with your room.In the end; the property is not the best choice for business or vacation users; but might be a good solution for very young people who are looking for inexpensive rooms in the heart of Seattle.
100564,ATripAdvisorMember,09/17/2005,bed from you know where Restaurant was great! Hotel staff was friendly and efficient. However; the beds are horrible and the rooms not clean. Our comforter smelled as if it had not be laundered in a long time; and the bathroom floor was nasty. The mattress was no better than sleeping on the floor.
100564,songi,09/07/2005,Great location; small rooms; excellent breakfast I chose this hotel based on price and location. We only had one night in Seattle and didn't want to spend $200+ on a hotel room. I was a little worried because of the negative reviews; but we got exactly what I expected. Our rooms were ready for early check in at noon. Yes; they were small; but clean with plenty of nice towels. The location is great; walking distance to the Space Needle; Pike Place Market and Pioneer Square; and Pier 66. Right on the free downtown bus route and one block from the metro. You could stay across the street at the Westin and pay double or more. The breakfast at the Sixth Avenue Inn is phenomenal. Huge portions. If you check out the menu; the prices seem high; but you definitely get your moneys worth. And if Todd happens to be your waiter; you'll also get entertainment. I would stay here again; even for more than one night. For $89 a night; I have no complaints.
100564,jtl180,08/29/2005,Sixth Ave inn is economy only... not a Boutique hotel... The hotel had some decent ratings; but when we drove up; I was a little taken back. It looks like any Motel 6/Rodeway Inn along any major interstate. The rooms all back up to 6th ave and it looks really cheap and dirty as you walk up. On the plus; the staff was extremely friendly and helpful. The room; as prior reviews described; were small at best. I had no problems with the room size; since that is what i expected. The Bed; however; was like sleeping on a plywood deck and that coupled with the street noise; made sleeping a challenge. ok; so much for the bad. like i said; the staff was nice; and the location was central to most anything in the area we wanted to see such as the space needle; pike st. market.If this motel were charging $59 a night; i would think it was a solid value and worth staying at; but at $120+ a night; it is a poor value in my book.I would not stay there again; and my wife was really pleased that we only spent one night there before we went on to Vancouver.
100564,ATripAdvisorMember,08/19/2005,Good Location Stayed 2 nights; things to consider are your room location; the front of the hotel is on a busy street and with ear plugs was not a problem. We stayed on the 4th floor which was good. It is a good place to walk to most downtown attractions. The bus is free all day and is usefull if you want to go to a ballgameor other places within a few miles. Make sure you know the bus lines before you go. We took the train and if we had know what lines to take it would have been easy to get to the hotel. If you have a car it only cost $8 a day to park; which is a good deal since the lots charge around 25 per day. A great breakfast can be had a Lola's which is just 2 blooks away; get the continental which includes fruit; coffee and juice. This hotel is nothing special; but it was clean. The rooms are a little small compared to a 4 star hotel; but the price is right. No frills save on the cost; no in room coffee or pool but for those of us that do not need this it was just fine. Anyone just wanting a good room for sleeping this is the place for around $100 a night. Would return now that we know how to get around better.
100564,ATripAdvisorMember,08/10/2005,Worst hotel I ever stayed. Actually I left after 5 min. Room was unclean oldAfter complaining about the room to the desk clerk; he informed me I garenteed the room and would be charged like it or not.As they have had many other customers leave and the credit card company would pay anyway. GOOD LUCK!!! HORIBLE HOTEL!!!
100564,eatmydust,07/27/2005,Questionable stains The hotel is older..but thats OK. VERY small rooms and smaller bathrooms.Signs of rust.We got 2 towels for 4 people.The worst thing (after the shock of a $193.00 for this place) stains that were not in a good place. Very little bang for your buck. jkw
100564,Ceinwen,06/10/2005,Functional and friendly We stayed for 3 nights in September and this was our first ever trip to the USA. The staff were fantastic. Very friendly and helpful and even let me use the hotel phone to call my aunt in Canada (but didn't charge me) as I couldn't figure out the pay phone system.The room was a decent size with a comfortable bed and everything you need except for tea and coffee facilities which we found a bit odd. We enjoyed the friendly relaxed bar and found it very flattering that we were asked if we were over 21 (we are both 29)! The food wasn't much too shout about but there were huge portions and it arrived quickly. We soon learned to ask for half portions to get normal sized meals.Great location within walking distance to everything and felt safe when walking back to the hotel late at night. All in all; we enjoyed our stay there and would happily stay again.
100564,ATripAdvisorMember,05/21/2005,Delightful surprise !!!! When we booked our room; we didn't quite know what to expect as far as cleanliness and service were concerned. Upon arrival to the hotel and our room; we were delighted with our accomodations and the service was great. The waiter in the restaurant-lounge deserves an honourable mention for his straight face and fast quips that kept us laughing.....the meals were delicious... hats off to the chef. Location is ideal and quick to a wide variety of activities. All in all; you couldn't go wrong with the Sixth Avenue Inn.....pleasant and very accomodating. We'll certainly keep coming back !! Thanks staff; you made it memorable for us.
100564,McGuinty,04/27/2005,Great value; excellent staff The 6th Ave Inn doesn't look like anything special; given the hotels thatsurround it. Low rise concrete motel like facade etc. Don't be fooled by this.The hotel offers very good value for money and is right in downtown Seattle.Plus points:Very good rates and locationHigh speed internet access in all rooms (you pay for this)WiFi in the lobby and restaurant.Good cozy bar and excellent value restaurant.Excellent helpful and friendly staffMinus points:Rooms a little care wornMaid service a little erratic but very friendly.Overall:Excellent. The staff makes or breaks any hotel and the people atthe 6th Ave Inn cannot be faulted. The front desk/restaurant staff aresuperbBest tips:Try Joe's special breakfast .... enough food for a week :-)Seattle's great public transport. Don't pay $35 for a taxi to and from the airport. Ride the #194 which stops at the Westlake centre a shortwalk from the hotel $1.25 off peak; $2.00 peak fare and just as quick !Plan your trips with:-----------Couldn't be easier !I'll certainly be back .
100564,VermontDancingBear,10/30/2004,O.K. We got a good price on the room. The facility is conveniently located near the downtown.It's not the most efficiently run place I've ever stayed in; but not the worst either.Their restaurant is o.k. for breakfast; but don't go there for dinner.
100564,auctions,10/20/2004,Excellent Location but Nothing Special Great location - very close to just about anything downtown - within walking distance to a lot of places to go and see. We flew in from Atlanta for the Tom Waits show at the Paramount and were only a few blocks away from the venue. We could have not been happier with the location. It is only a nice walk; short cab; trolley or bus ride from the market; the waterfront; the Space Needle; Pioneer Square; restaurants; shopping and everything else downtown.Pretty sparse ammenities - nothing fancy here about the grounds or rooms. If you are looking for anything more than a decent place to sleep; then this probably isn't for you. A bed; a shower; a TV and a window is about all that you get. Just what we needed but definately not for everybody. You can stay elsewhere for about the same or better price but you can't have the downtown location too.Misleading; uncaring or uninformed staff - If you fly in and do not arrange a rental car; do not believe the advertising or the staff about the transportation provided by or through the Sixth Avenue Inn. We were assured by the person that took our reservation that they could provide a shuttle to and from the airport for a small fee at any time. We would not have to worry about showing up and then trying to find a way to the hotel. We were told that they have shuttles run at least every 15 minutes and would bring us directly to the hotel - just to call when we were ready to leave the airport. Wrong. We called and the lady (rudely) knew nothing about a shuttle. We were told that we would have to find our own way to the hotel - that they didn't provide shuttles. We could try the Westin shuttle but they didn't run when our flight came in at 12:30 a.m. Luckily; it is not hard to find a cab ($30.00).Some of the staff are very friendly and helpful. They will have no problem giving you the correct directions or calling a cab which usually will show up on time with a nice; friendly driver.Although the hotel is affiliated (somehow or somewhat) with the Starwood Hotels Resorts; we were quickly told and disappointed to find out that our member card is not accepted there.We would probably stay again now that we are more informed and know what to expect. It is a place to sleep in a wonderful location.
100564,ATripAdvisorMember,10/13/2004,O.k. place for the price... I recently stayed here in Oct. 2004 for 4 nights. This was my first trip to Seattle so I was not familiar with the area or the hotel. For the price (about $70 a night); the room was fair but with some improvements; this could be a very nice hotel.Upon arriving; I noticed the hallways had a funny smell to them but the rooms were clean. The bathroom was very small...hard for 2 people to get ready. No mirror on the dresser so that made it difficult to get ready in the room while my husband showered. Needed extra towels since only one set per person were provided and they were thin...found a few extras in the dresser. Pillows were very lumpy and there was no iron or board in the room when we arrived.Front desk staff was very accomodating and helpful. Ate at the restaurant twice and had good food but the service was slow. Ordered a long island iced tea and was too strong. Tried to get the bartender to fix and she handed me a side of sweet 'n' sour to wash it down. I didn't drink it and was not charged but she commented that I should not order that kind of drink if I can't handle the liquor...not something you say to a patron paying for meals and drinks.Overall; would recommend it for a short stay of a few days but there are nicer places located more in the heart of downtown if you want to pay a bit more.
100564,ATripAdvisorMember,09/01/2004,Disappointed The Sixth Avenue Inn could be a nice place to stay with some changes. The staff at the hotel were all very nice and tried to be helpful. I will not stay at the Sixth Avenue Inn again; nor would I recommend that anyone stay there. Some significant changes need to be made. I was assigned a smoking room (it was the last room). I was not told that the room was a smoking room while I was making the reservation. The bed was like a marble slab. The pillows were lumpy; spotted/dirty; and small. There were no extra blankets or pillows in the room. I mistook a bath towel for a hand towel because the towels were so small. The towels were also very thin and there were only enough towels for 1 person to use. I requested an ironing board and the cover on the board was so dirty I was totally grossed out. I had to put a towel over the cover to use it. The hotel was continuously understaffed. The hostess and the busboy were running around frantically in the restaurant - it was so sad to watch them try to take care of the guests. The maid service didn't come to our room until late in the afternoon. Upon arriving; the shampoo bottle in the room was already opened and it looked like shampoo was missing. Usually a hotel has a few problems; however this one just had too many. Too bad -- it could be a nice hotel.
100564,ATripAdvisorMember,07/27/2004,Priced right When the price is right; the price is right. Plusses: Awesome front desk staff: let us check in early; made recommendations on food and tours. Good location: walking to downtown Seattle; right next to Budget car rentals. Good sized room.Minuses: Don't try to share a bed with someone; the beds move with every little jiggle! Rooms are definitely showing their age and are dinged at the edges; towels are rather small and although clean; did show some permanent stains.Misc: They have a computer with internet access (pay to play) in the lobby; the basic tv is standard; and they have pay-per-view movies as well. they have a restaurant we didn't eat at and are adjacent to McDonalds.
100564,butterfly4mom,07/23/2004,not worth the money The hotel bathroom is very small; and don't expect any extras. The towels were very small and very thin. There is no coffee;etc. I was told one price on the phone and the rate was ten dollars higher upon arrival; plus they charge for parking which is a perk at several of the other hotels. The rooms were clean; and the hotel is in a great location. Be sure to put your do not disturb sign up; however it really doesn't matter because the housekeeper began knocking on doors around 7:30 and yelling housekeeping she let herself into every room on the floor opening and shutting every door--very annoying! Stay here if you are offered a good rate; but get it in writing.
100564,ATripAdvisorMember,06/26/2004,Yes; watch your wallet! showReview(2223211; 'full');
100564,Kate17,06/23/2004,Good value showReview(2216434; 'full');
100564,ATripAdvisorMember,06/08/2004,Very Good Value showReview(2171032; 'full');
100564,ATripAdvisorMember,05/23/2004,No problems showReview(2112003; 'full');
100564,ATripAdvisorMember,04/02/2004,Don't read this showReview(1761110; 'full');
100564,ATripAdvisorMember,03/06/2004,A great deal showReview(1710985; 'full');
100564,ATripAdvisorMember,02/25/2004,Not bad if you get a cheap price showReview(1670677; 'full');
100564,krohrig,10/06/2003,Sixth Avenue Inn showReview(1376503; 'full');
100564,ATripAdvisorMember,07/29/2003,Worst bed showReview(1151429; 'full');
100564,lass,08/09/2001,watch your wallet! showReview(270585; 'full');
100564,lass,08/31/2008,bon hotel bine situ茅 mais bruyant showReview(19637849; 'full');
100564,lass,08/26/2008,good for price. no wireless in the rooms showReview(19637848; 'full');
100564,lass,07/27/2008,tres correct showReview(18538050; 'full');
100564,lass,07/21/2008,Ideale Lage zur Erkundung der Stadt showReview(18538051; 'full');
100564,lass,03/10/2008,Bon hotel a Seattle showReview(14733525; 'full');
100564,lass,08/02/2007,Sauberes sch枚n eingerichtetes Hotel f眉r Kurzaufenthalte showReview(11439958; 'full');
100564,schnurlifurz,05/13/2007,Ziemlich schmutzig showReview(7595807; 'full');
100564,lass,03/26/2007,Mehr braucht man nicht! showReview(11399512; 'full');
100564,lass,09/28/2006,Gerne wieder showReview(11349018; 'full');
100565,malisam71,12/22/2008,Wonderful hotel We just got home from staying at hotel Andra; and compared to a lot of the smaller hotels in downtown; this one was one of the best. Very friendly staff; great location; and we just walked to everywhere we needed to be. The rooms had much more room than the other hotels we have stayed. Would stay there again.
100565,NewtonLondon,12/13/2008,Good but not world-class Clearly a luxury hotel but surprisingly ordinary. Room modern but showing signs of wear tear - not quality furnishings. Good location for shops and the famous tourist sites.
100565,localgod6911,12/10/2008,I always recommed Andra. So; I grew up in Seattle and moved away for a few years and now I am back. I always have and always will recommend Andra to friends and family when they visit as the Andra is the hippest hotel in town with the best rooms.I most recently stayed here in March for my birthday/St. Patrick's day. We booked a one-bedroom corner suite at a screaming deal for spring in Seattle (369 a night; yes a suite for under 400 in Spring in Seattle). I LOVE THESE HOTEL ROOMS. Ample space; wonderful decor; comfy chenille blankie; two (TWO!) flat-panel televisions.I have done similar suites at the Westin and the Fairmont; which for the price I paid there and the price of the Andra the Andra wins hands-down. Even with the bathrooms; which again; I think are totally awesome. Love the original tile on the bathroom floor; love the ample lighting in the bathroom (esp the nightlight!).And let's talk about the Front Desk. Anyone who compliments my outfit immediately wins brownie points.
100565,LauraLatte,12/08/2008,Disappointed: Andra only so-so Every December; a group of friends and I all stay together at a hotel in downtown Seattle. This year; we broke away from the larger chains and booked a great deal at Hotel Andra. I have to say; it didn't live up to the fabulous reviews. The lobby; front desk staff; and Lola restaurant were top-notch; but the rooms were more like a three star hotel. The bathrooms had grungy tile and worn towels with spots on them (even if they were Frette). The main plush chair in the room was shallow; stiff-backed; and very uncomfortable. The decorative pillows on the bed looked like they had been fished from someone's basement. I liked the bedding; but the beds were so soft that I had a backache in the morning. Conclusion: we usually stay at the Sheraton; where we lament the crowded lobby and slow service. However; I prefer their spotless (if impersonal) rooms to Andra's uncomfortably aged rooms.
100565,screamingbanana,12/01/2008,Luxury and Beauty; Meet Convenience We recently stayed at the Hotel Andra during a weekend getaway to Seattle; and couldn't have asked for a nicer place to stay. Aside from the convenient location; blocks away from Pike Place Market and Downtown/Belltown shopping and restaurants; this hotel is beautiful. I felt comfortable and welcome immediately with the cozy lobby and friendly staff; and right at home in our room that overlooked Fourth Ave. The hotel is a seamless mix of original 1920's details and modern decor; and the bed was so insanely comfortable we actually opted to lounge about instead of touring around the neighborhood. This may have been the nicest lodging I've ever experienced; and I definitely hope to return on my next trip to the Emerald City.
100565,kj44Michigan,12/01/2008,Love the Andra. It's an updated trendy hotel in a perfect location! I have stayed at the Andra a few times and have always had a great experience! The rooms are updated; clean and spacious! The staff is friendly and always helpful! The restaurant is convenient along with many other choices for food in the vacinity. I prefer to stay at the Andra anytime I am in Seattle!
100565,LadyWorldTraveller,11/21/2008,Not Quite There The title of my review basically sums up our recent stay at the Andra. Overall; we were satisfied with our stay; as we got a deep discount; but I'm left wondering how or why they are listed with Small Luxury Hotels of the World.We had a Lux King corner suite; and the suite itself is quite spacious; and very quiet; we did have a restful sleep. Beds/linens were soft and comfortable; and they brought up extra pillows as requested. There was plenty of storage in our suite -- 2 closets and a set of drawers; plus the generously-sized night tables were a plus.However; the sofa was disappointing -- of cheap construction; and sagging in the middle; fairly uncomfortable to sit on to watch tv. The armchair seriously needed recovering; as the edges were worn; dirty and frayed. The suite is due for an overhaul soon; we noticed chipped paint throughout; plus chipped and scratched furniture. The carpets felt a bit grimy -- there was an overall feeling that the room could have been cleaner.The bathroom is small (I knew this going in; having read past reviews). This did not bother me much; as there were adequate shelves and storage. However; if you like soaking in the tub; forget it. The tub has a very low overflow drain; obviously designed by someone who hates baths. I'm 5'2 and not very big -- the maximum water level came up to my lower abdomen. As I reclined trying to soak; the water kept draining off; and I gave up after about 5 minutes. Shower pressure is good and tons of hot water any time of the day. The Face Stockholm amenities are a delicious subtle white tea fragrance; however the bottles are the size of postage stamps; which seems cheap for a luxury hotel. The staff are happy to send up more; but it was tiring to request this on a daily basis.The staff were mostly 20-30 somethings and very pleasant and eager to please. However; I still feel they have not achieved a luxury level of service. We had a simple request that we be sent a Seattle Times; v. a New York times as we like to read local news. On a daily basis we received a New York times; which to give them credit; was swiftly replaced with a Seattle Times on request; but we shouldn't have had to keep asking for 4 days in a row. Another time we asked a desk person to reconfirm a reservation (the concierge had left) and he looked at us like we handed him a dead fish. It may seem that I'm nitpicking; but I would expect this from maybe a Motel 6 v. a luxury hotel. I would actually place the Andra slightly above a 3 star hotel; not at a luxury level. The staff for the most part; are accomodating and pleasant; and the room was ok. We would stay again if we got the same low rate; however; we would not stay if we had to pay the high season rate of approx $480.00 -- we felt the service and room would not be worth it.
100565,nedo134,11/18/2008,okay....not amazing...and they lost my bags. Stayed here for a friend's wedding. I had high expectations going into this hotel; and I was not impressed at all after I checked in. The rooms were very small and cramped. The bathrooms seemed small too. I stayed at the Sheraton in Seattle the previous two nights and paid about the same price...and was far more impressed with the accommodations at the Sheraton....they had better accommodations; bigger rooms; bigger bathrooms; and everything seemed cleaner more upscale.During checkout I checked my bags with the hotel so I could get lunch. When I came back for my bags; nobody was able to find them. I ended up having to ask a bellboy to take me down into the basement myself so I could see if my bags were there or not.....I ended up finding them locked in some random room in the basement. So staff seemed pretty worthless that I had to find my bags that they lost themselves.
100565,lliang76,11/17/2008,Stayed at Hotel Andra for our wedding We stayed at Hotel Andra for our wedding and we absolutely loved it. Everyone there took really good care of us and our other guests that were staying at Hotel Andra. We stayed in the Andra Lux Suite and if there is one hotel I would want to live in it's the Hotel Andra. Othere guests stayed in the Andra Rooms and the Andra Suites and everyone really liked their rooms and enjoyed their stay. I would highly recommend Hotel Andra for anyone looking for a stylish place to stay in Seattle. With great service and an amazing restaurant (Lola) you can't go wrong.
100565,Trup,11/10/2008,My favorite hotel My work responsibilities have taken me to Seattle 4-6 times a year over the last five years and I now have stayed at Hotel Andra about two dozen times; 2-5 nights each stay. In that time period; I have had to travel extensively elsewhere (domestically and internationally) as well but this is my favorite hotel. Apart from a superb location at the seam of downtown Seattle and Bell Town with all its wonderful restaurants -- a location which cannot be beat in my view -- this non-convention style hotel is very contemporary in its furnishings; has comfortable beds and efficient workspaces (with easy internet access); and has two excellent restaurants on either side (one accessible through its lobby). The breakfasts at Lola are just outstanding; on the other side; Assaggio is a terrific Italian place for dinner (and across the street one can have an excellent lunch or dinner at Dahlia Lounge). Most of all; the staff is particularly friendly and responsive; happy to accommodate reasonable requests for favors. And; as if that were not enough; as a news junkie I really value the fact that one only has to ask and; presto; you have a free copy of the New York Times (including Sunday's!) at your door each morning!
100565,mobileagt,11/04/2008,Beyond Amazing at the Hotel Andra Seattle I have had the priveledge of staying at the Hotel Andra in Seattle twice this year. Both times... absolutely amazing!! Hotel is beautiful; clean; has great restaurant; bar and lobby lounging areas. The staff is beyond compare when it comes to customer service and friendliness. They always go out of their way to accommodate even the oddest requests. If you want a great location and a stay you can rave about afterwards...don't miss out on staying. I will be back anytime I travel to Seattle.
100565,Karen090,10/31/2008,Another great stay...will be back! I have just returned home from another great stay at the Andra. Travelling as a single woman on business; I like that the Andra is in a great; safe location where you can easily walk to shopping; restaurants; and the business district. The staff were welcoming at check-in and acknowledged me when I returned at the end of my work day. The room was very comfortable and showed attention to detail. I would not hesitate to stay again.
100565,TakingTimeToTravel,10/31/2008,Hotel Andra ~ it鈥檚 got it all! Hip Ambiance; High-quality Accommodations; Handy AreaWe spent a 鈥淕irls鈥?Weekend鈥?at the Andra and loved our stay there! The trendy ambiance immediately greets you as you enter the hotel 鈥?the inviting fireplace and then the comfy chairs where you can order from the adjacent bar. Our room was great 鈥?luxurious beds; a roomy sitting area; and those unique Swedish Voss water bottles! Best of all is the location 鈥?close to downtown and also right on the edge of Belltown with its great restaurants and jazz bars. The customer service was stellar 鈥?from the valet taking our car to the helpful front desk people to the welcome note that was waiting for us in the room. The 鈥淕irls鈥?give it a 2-thumbs up!!
100565,ATPerry,10/29/2008,Absolutely perfect; professional; and decadent Just a little note of big thanks for such a wonderful weddingweekend at Andra. Your hotel is beautiful; inviting; and comfortable. We adored the Lux Suite; which was the perfect retreat from the big events all weekend. Your staff was very attentive and friendly; we never were in-want of anything; and the food was delicious and the amenities impeccable. Our family and friends who stayed at Andra and who just visited all concurred with our review. Oh; and the champagne was delicious!Thank you; again. We look forward to more opportunities to stay at Andra; and plan to make it the place of our anniversary the years we are home in Seattle from here on out.....but of course must reserve 704!
100565,margoseattle,10/28/2008,Best Wedding Party! We used Hotel Andra for our wedding party and stayed there the night of the wedding. We had a fabulous experience from the moment we reserved the rooms until the morning we left as a married couple. The staff is friendly and took wonderful care of all of our out of town guests (including getting them to our wedding at a private residence that was hard to find). We had a fabulous bottle of champagne waiting for us in our lovely room and spent the night with all our friends celebrating in the bar. The front desk even ordered our entire party late night pizza! We are so glad we picked Andra
100565,fournierSanJuan,10/22/2008,Tiny rooms; bathrooms and closet The lobby was attractive but the room so tiny the bathroom and closet too. The colors in the room so dark. Good location and good restaurants around.
100565,biztraveler211,10/18/2008,Hotel is fine; construction noise is not acceptable at 6:45 AM I stayed at this hotel in mid October for 5 nights. Initially I was put in a room on the Virginia Street side where there is a huge apartment building going up. The first night I was woken up at 6:45 AM due to extremely loud construction drilling; banging; trucks driving; men at work. I asked to have my room changed immediately the staff was accommodating. I was moved to the 4th Avenue side of the hotel able to sleep undisturbed. The hotel location is great. The rooms were fine; but I would say that the lights were very dim. Brighter lighting would be helpful. I second some of the comments here about the mildew in bathrooms small size of the bathrooms. However; the closets were quite large. The hotel gym was quite small had only 1 treadmill; 1 elliptical machine 1 stairmaster. The business center was also small-with only 2 computers; but free internet access printing. The lobby is nice with the fireplace Scandinavian decor. I would definitely stay here again.
100565,claire77Paris,10/08/2008,good hotel but not perfect The hotel is well situated; but very noisy because of e big construction site at the corner and the streets around. On the hotel website they don't say anyhing about this construction. Rooms are quite nice; well furnished (we were 2 aduts ans 3 kids and had a one bedroom suite with a roll away bed and double sofa bed in the siting room) . The bathroom is very tiny even for 2 persons and looked quite old for a 4 stars hotel. For the 5 of us it was a good price. Restaurant lola downstairs is very good but expensive in the evening. The staff is nice and helpful.
100565,DandDNorwalkCT,09/12/2008,OK if you like cramped The Hotel Andra was perfectly adequate. However; it was rated by Travel and Leisure as one of the top hotels under $200; and from the website I was expecting a posh experience and was underwhelmed.The hotel lobby was attractive; however only one elevator worked for the entire time we were at the hotel. We had a standard room; it was so tiny that I bashed into the sharp corners of the bedframe as I walked past. Also tiny closet and bathroom. Hotel was old and only modestly refurbished. Regarding the location; I would have preferred to stay closer to Pike's place - Inn at the Market might be good. We had to walk through a couple of sketchy neighborhoods to get to where most of the attractions were. However; the bright spot was it was surrounded by excellent restaurants - Lola (attached); Serious Pie (across street); and Dahlia (didn't try; but served their amazing Coconut Custard Pie at Lola).Staff was helpful.
100565,SEGooner,09/06/2008,Well above average but not excellent Excellent location. Clean modern rooms. Excellent breakfasts. Very helpful staff. One consistently unsmiling; unhelpful person on reception prevented an excellent review.
100565,Buben,08/24/2008,Hotel Andra -- Solid choice in Seattle My husband and I stayed in a luxe suite for three nights in late August. I got a good deal on hotels.com for a package that included a $40 per night coupon at one of the Tom Douglas restaurants and parking. The other reviews generally capture the pluses and minuses of the hotel. Pluses -- rooms are nicely designed; and the location is excellent. I wouldn't describe the decor as ultra-hip; but modern and comfortable. The minuses -- the bathroom is small and not luxurious at all (basically a minimally remodeled older style bath from the 1930s or 40s); the internet access is not good (I had assumed it was free since it didn't say there was a charge on the internet; and there is a $10 charge; which I find annoying); and the service was on the poor side. This isn't a rant; but we checked in at 3 pm; our room was not ready; the front desk said we couldn't leave the bags in the room; and no effort to try to compensate us in some way -- not a really big deal; just tiresome and not the kind of thing that makes you feel like the service was great. No coffee in the lobby in the morning; which would be a nice touch.
100565,LLAHAVE,08/24/2008,Wonderful hotel; location Free Bus service Just spent a night at the Hotel Andra as a surprize night in Seattle for a romantic getaway with my wife. Before my review I want to mention that all the public busses are free in downtown Seattle all the time just hop on; no charge!! We are kinda fussy travelers. We would not hesitate to recomend this hotel. Rooms are beautiful; roomy sort of a mini suite. Everything seems brand new. Robes are to die for. The bathroom maybe small but....they are clean and nothing to even mention as a negative;and there is sort of a dressing area outside the bathroom by the walk in closet. The immediate area has several nice resturants; also a pizza place (Serious Pie) and a bakery accross the street. The Mayflower Park hotel; ( one block away) has a very good bar (Olivers) with great free snacks at happy hour. There is also much shopping a few blocks away. You will not be dissapointed.
100565,SMRTr,08/14/2008,Great hotel; but a few things... Pedestal counter in the small bathroom -- definitely useful; though
100565,Vegastravelr,07/27/2008,Nice Boutique HOtel I stayed at the Hotel Andra with my husband and two teen boys just prior to sailing for Alaska. I reviewed TripAdvisor thoroughly and settled on this hotel for it's location and size. We were looking for a well situated location to the Pier and things to do within walking distance.We arrived in Seattle at noon and went directly to the hotel to store our bags. Much to our delight we were able to check in and get settle prior to heading out to the visit the city. We found a comfortably sized room; excellent beds and pillows and plenty of room for us to put our stuff. All the staff was very helpful when it came to recommending restaurants; locating a cab and providing us with directions.We stayed in a room facing the construction zone but with it being the weekend we had no issues with it. The hotel overall is very quiet. The bathrooms are small but we had no problem with that; however the tile on the floor could have been cleaner.Overall I would recommend this hotel to stay; the only issue we had is that we only stayed one night.
100565,tomsriver60,07/21/2008,Exceeded expectations I searched Seattle hotels online and checked reviews on tripadvisor.com before selecting Hotel Andra. It was terrific. We were there for 1 night; July 5; 2008 before boarding a cruise to Alaska. Our room wasn't ready when we arrived several hours before the posted check-in time; so they asked if we would like to a free upgrade to a suite! It was lovely and the people at the desk and the concierge were very helpful directing us wherever we wanted to go. The hotel is well located--an easy walk to the Space Needle and to Pike's Market. I would recommend this hotel highly.
100565,rbwriter,07/18/2008,Excellent Seattle Hotel- Great staff; perfect location; lovely rooms We just got back from Seattle and a trip to the San Juan Islands. Spent 3 nights at the Hotel Andra. It's a great place to stay. Our room was on the 7th floor; in the back. It was a lovely room. The staff was excellent; helpful and professional. The hotel is easy walking to both Seattle Center and Pikes Place Market. Highly recommended.
100565,citygirl118,07/13/2008,Disappointing reservation mistake I know I'm going to the lone descenting voice here; but I was really irritated by my experience at the Andra. I have never checked out of a hotel early in my many years of travel.I booked a room at the Hotel Andra almost 6 months before we went to Seattle. I booked directly through their website for a room described as 2 Queens or 1 King. I made a note in the reservation that I wanted the 1 King; as I was going with my boyfriend. When I got my confirmation via email; it said 2 Queens but the note was on there about the 1 King; so I didn't worry about it. When we arrived; I verified with the front desk agent that we were indeed getting 1 King; not 2 Queens. He said only the 2 Queens room was available. Obviously; we did not want to spend our vacation time sleeping in separate beds. The only thing available with 1 bed was a Queen. In other words; we were downgraded. There was no offer made to lower our rate; though. I blew it off at first because we had received a great rate anyway. After we spent one night in the room; we were both miserable and grumpy with each other. The queen bed was just way too tiny after being used to a King at home; and the room itself was also incredibly small. The bathroom was hardly big enough to turn around in. And our view? Construction and another apartment building. I complained to a manager; who said they were completely booked so there was nothing he could do. We went back to our room; looked online; and were able to book a much nicer room beginning the next day (we were in town for 5 nights). I told the manager I was going to check out the next day. He told me I'd have to pay a $75 cancellation fee! When I balked; he said he'd have to talk to the reservation manager to get that waived; and he'd call me in the morning. We checked out and I told the woman at the front desk that I did not want to be charged the fee. She said ok; and didn't charge me. So; this was the only positive part of the experience. The reservation manager never called me. Aside from all this; I still wouldn't have liked this place- the neighborhood is really sketchy; even though there's a bunch of nice restaurants. We got asked for money every time we walked out of the hotel. As a side note; the Silver Cloud Inn at Lake Union was amazing; for the same price (large suite; free breakfast; free wifi).
100565,felippa,07/05/2008,good hotel Stayed at this hotel for one night .Good Value; courteous staff. The morning newspaper was an added nice touch.Checkout at ipm was convenient. Loved the restaurant Lola certainly good food and good service inspite of being crowded. Perfect walking distance to the Sculpture Park where I spent most of the morning before my return flight home. Lots of small cafe's around.
100565,IslandGrl,07/04/2008,Comfortable; Relaxed and Urban My husband just treated me to a weekend getaway at the Andra. He booked the Romantik Package which included a Lux corner suite; champagne; Theo Chocolates (one of Seattle's best hand-dipped chocolatiers). Dined at Lola (one of my favorite Tom Douglas restaurants located on the first floor of the hotel). As always; Lola was outstanding; relaxed.We had a great in-city get away. The staff were most accommodating and friendly; but not snotty. Location very good for exploring Seattle on-foot.The suites are well designed and furnished; somewhat spacious; the bathrooms are well-appointed but smallish. Based on the size of the suite; I would find the basic room to be too small for my taste. I could see a speck of Lake Union from our room. I did appreciate that windows were operable (I like fresh air when sleeping).The Hotel Andra; is a small; comfortable boutique hotel in a restored building. Clearly the constraints of restoring an older building limited room size; but the suites are well-appointed and very comfortable. We would not hesitate to return.
100565,andrawatkins,06/21/2008,Hotel Andra lives up to its name! Since this is the only place in the world that I've found that shares my strange name; I'm obviously going to be prejudiced. This hotel is hip; clean; efficient; moderately priced and very conveniently located in Seattle. It has a small neighborhood feel in the heart of downtown. The staff is courteous and helpful; and the facilities are awesome. The rooms are well laid out with comfy beds; and the bathroom night light is a thoughtful touch (especially in the middle of the night!) Several very good restaurants are right across the street; and the very touristy things are only a few blocks away. Lots of shopping is also steps away from the front door. I love this hotel.
100565,TravellingBen,06/14/2008,Great Rooms Desk Bar area
100565,iduj,06/09/2008,Very pleasant and comfortable I had a very pleasant 3-night stay at the Andra over Memorial Day weekend. The hotel staff was very pleasant and attentive. We had one of the larger rooms with a wet bar and walk-in closet. The beds were super-comfortable and the room was quiet! I think it was a combination of good sound-proofing and conscientious staff; because there wasn't the usual housekeeper noises at 8 a.m.
100565,LittleEarl,05/31/2008,Loved the Andra! We visited the Andra and stayed three nights. It was a wonderful hotel and they made us feel very special from the moment we checked in. We are an older couple and enjoy the quiet atmosphere. The lobby restaurant was animated; but was never a problem - smelled delicious! There was always someone to greet us at the door and the desk. Our room was very small; but we did not request a large room. The bathroom perfect; with super comfortable bathtub. The bed and bedding was wonderful. We found the website and will check out the pillows! The Andra was very clean. There are not a lot of reasonably priced restaurants within sight of the Andra; but about two blocks away is a large shopping mall. The Andra didn't mention this to us when we asked about dining; and we found it on our own. It was fine for our early dinner; but would avoid after dark. We would definitely return and we thank everyone for making our visit a happy one!
100565,Wheels48,05/31/2008,Nice but not luxury My husband I stayed at the Andra for a week this spring. The first thing I noticed upon arrival was the construction of new condos across the street. I really didn't want to wake up to loud banging every morning on vacation. The receptionist said there hadn't been any complaints about noise. Okay it was the weekend (plus Mem.Day) so it wasn't too noisy but Tues. was a different story. We were offered another room but by then I didn't want to move all our stuff. I should have asked for another room from the beginning. If you're staying here anytime soon be sure you're on the inside of the hotel.Someone should have checked the sheets they were putting on the bed because there were a couple of holes in the bottom sheet. We also had a coffee pot that was broken;they replaced it but left the broken one in the room. Maybe I'm being picky but I expect more from a luxury hotel.We stayed in the lux suite which was large decorated nicely. The bed was comfortable the smaller bathroom wasn't a problem. The people were friendly enough but I just didn't consider this a luxury hotel.
100565,sb444,05/05/2008,Comfy and classy It was tough choosing a boutique hotel in Seattle but the Andra was a good choice. Great decor; everything from the light fixtures to the retro clock radio on the night stand. Room was quite large and comfy; the beds were fantastic. Only complaint would be that the bathroom was a bit old and dingy. It appears to be an older hotel that was renovated - the rooms are great but the bathrooms have old tiles and flooring that looked like they could use replacing or a good scrubbing! Bathroom is also tiny but not terribly so; still quite usable. Service was great and location is also a bonus; would stay there again.
100565,berylgreene,05/04/2008,ver nice botique hotel Very nice hotel in Belltown next to downtown. Very nice rooms with comfortable beds and Frette sheets. Staff is very nice and helpful after all it's a relatively small hotel. Don't stay here though if you like big bathrooms - the hotel is a renovated older building and the bathrooms are tiny by modern standards. Still everything else is quite luxurious - the hotel is very clean; very quiet and the people are exceptionally nice.
100565,majik247,04/25/2008,Satisfied and will be back. We stayed there for one night last year. We booked at short notice via their website. I mistakenly booked a queen suite when I wanted a king. I called their reservation desk after I booked online and there was no problem exchanging it. For such a short trip myself and Mrs Majik decided to splash out and get their Romantik package. Check-in was swift. On arrival in the suite we were delivered a good bottle of Mumm sparking wine and a box of Theo's chocolates. Unfortunately though it seems to be a habit in North American hotels to advertise champagne and deliver sparking wine; if you're fussy I'd call ahead to check. Mrs. Majik loved the chocolates so much she has spent months trying to find them in Vancouver. The package also included a 2pm checkout which is very useful when you are only staying the night.The room was a decent size and the king-size bed was bed huge. I've found hotel bathrooms in heritage style buildings tend to be a bit on the small side and this was the case in the Andra. They were well stocked with nice 'Stockholm' toiletries though. The suite also has a wet bar; desk and couch.The Andra is situated in Belltown and I don't think the website does the locale justice. The hotel fronts onto a tree-lined street with restaurants; bars and boutiques. It is within walking distance of all the major sites and attractions in downtown Seattle. That night we took the concierge's recommendation and dined at the Flying Fish; we were not disappointed. On our second afternoon we dined at the hotel restaurant Lola; for lunch. The food was good but be prepared to order a few dishes as it is a Meze (small bites) style menu. Overall we enjoyed our stay and will be back again next time we are in Seattle.
100565,Michael79,04/14/2008,Decent; but not luxury Hello; my wife and I stayed at the Hotel Andra for three nights in March. We found the hotel to be clean; quiet; and comfortable. The Lola restaurant was decent; with good service.I wouldn't go so far as to call this a luxury hotel; it seemed somewhat basic; though comfortable. We didn't require much from the hotel staff; so we didn't have much interaction with them; they didn't really go out of their way to see how we were doing. The valet parking was a bit expensive ($35/night) and one night the valet left our car lights on; requiring a jump start the next morning. Otherwise; not a bad experience.
100565,Reese797,03/12/2008,Great location! Hotel Andra was the perfect hotel for our 4 day getaway in Seattle! We were upgraded to a junior suite; which had a king size bed and sofa/sitting area. The only downside about the room is the small bathroom; but that's the only thing I can somewhat complain about. The bedding and pillows were extremely comfortable for a hotel; and the location is perfect. We took the bus (only $1.50) downtown and only walked 5 minutes to the hotel. It was 5-10 minutes walking distance to everything we wanted...shopping; Pike Place Market; and good eats! I definitely recommend staying here for anyone who wants a moderately priced hotel in an ideal location!
100565,TravelLib,02/24/2008,What a delightful surprise! We stayed for one night this month since we were in the city for a concert and this hotel is in a perfect location. The ambiance of the lobby; low-key and professional desk staff; and the charming valet made us feel quite welcome. We were upgraded to a junior suite; which gave us a sofa and chair and it was good that it wasn't football season because my husband eyed that flat panel television with longing. Rooms are quiet; bed comfortable; and bathrooms well-laid out. Dinner at Lola (adjoining the hotel) is a fantastic experience; and so (unexpectedly) was breakfast. We'll definitely be back.
100565,AuroreL,02/06/2008,The most comfortable bed I've ever slept in!! I agree with all the nice things that have already been said about Hotel Andra - its perfect location; its gorgeous lobby; its attention to details...Everything is close to perfection. Even the elevators are nice! You really feel in a comfortable place when you walk in; especially in winter. We had a free upgrade from our room to a junior suite - which was a very nice gesture and even though the suites are not huge; it's more than enough for two people. The furniture is modern with clean lines; the bathroom is more retro but has still all the amenities. They provide you with a lot of thick towels and bathrobes; a definite plus on my list!! And the lightning is amazing. But what I will definitely remember is the bedding. The sheets are soooooooooo comfortable; it was hard to leave the bed!!! I would definitely recommend Hotel Andra to anybody who would visit Seattle. I can't wait to go back!
100565,OzDecatur,01/20/2008,Great Hotel Loved the hotel--had great service from everyone. Short walk to the Pike Street Market. You might take their concierge advice with a grain of salt; it seems that they direct you to only a family of establishments.
100565,AmyDallas,01/12/2008,Our Favorite in Seattle This is our second stay at Hotel Andra - we love everything about this boutique hotel. The staff is friendly and helpful. Andra is pet-friendly and welcomed our small dog with a gift bag of dog bones! We love spending the morning in the lobby by the fireplace with treats and coffee from the Dahlia Bakery (across the street). With all of the Tom Douglas restaurants nearby; you don't have to venture far for excellent food. We enjoyed meals at Lola; Serious Pie; Etta's and the Dahlia Bakery - all great food. Location is great for downtown; Belltown and the Pike Place Market. We enjoyed and appreciated a complimentary upgrade to a junior suite - the room was perfect! Seattle is my hometown; so I know it well - and think that Hotel Andra provides a wonderful base camp!
100565,ChiTwnGirl,12/01/2007,Great boutique hotel I stayed at the Hotel Andra during a business trip in October 2007. Walking distance to the convention center and prime shopping in Seattle. This hotel is not directly serviced by the Downtown Airporter (shuttle between airport and downtown hotels) but the hotel immediately next door (the Warwick) is a stop so you can get off there and then walk the 1/2 block to the Andra. It's a lovely boutique hotel--appears recently remodeled. Very modern lobby with cozy fireplace. The front desk staff were very helpful and friendly. My room was spacious with 2 queen beds; sitting area; bar area. Decor is very modern---kind of Ikea-esque. View of neighboring construction site; unfortunately; but interestingly enough I never really heard the annoying sounds of construction. Pretty small bathroom compared to other hotels but nice nevertheless. Frette towels and Face Stockholm bath products---luxurious! They had a very small business center with 2 computers and printers--free of charge. I didn't use the gym so I can't comment. Had to pay a daily rate for in-room wireless. Lots of great eating options within walking distance. The restaurant in the lobby; Lola; is AMAZING! A Tom Douglas establishment that has a mediterranean theme and definitely lived up to the hype. There's also another Tom Douglas restaurant across the street; Dahlia Lounge; that had the most amazing donuts on the menu for dessert; served warm with marscarpone cheese and green apple butter. Again; amazing! Adjacent to that is the Dahlia bakery; which is great for that cup of morning coffee and a pastry. Overall; I would definitely stay here again when visiting Seattle.
100565,thetrooper,11/30/2007,Andra is hard to fault... Andra Bedroom 1
100565,AliChris,11/23/2007,Pretty good - funky nice property Booked a weekend through Luxury Link; which included gift cards for food at the restaurant downstairs; champagne; and chocolate strawberries.The rooms were nice. Quite spacious with beautiful linens. Frette towels and Face Stockholm toiletries. I only gave it 4* because I thought the service was OK; but not spectacular. There was nothing wrong; but they were not particularly friendly or helpful for a hotel that costs over $200 a night.The restaurant downstairs is good - very busy with locals. The Tom Douglas pizza restaurant is fabulous. It's only a block or 2 away. Im not sure it was open when I stayed at the Andra; but I subsequently visited the restaurant and it was great!It was easy to walk to the central shopping area (less than 5 blocks) or down to Pike Place Market. We also walked to the Seahawks game. There is a block or 2 where I felt a bit uneasy (it's dark and there are homeless people in the doorways); but there were two of us so it was fine. I probably wouldn't walk as a female on my own. All in all; a nice weekend and a lovely intimate hotel.
100565,dlzim,11/04/2007,Great place to stay I stayed in the Hotel Andra for 4 nights while attending a conference at the Washington State Convention and Trade Center; it was a quick 6 block walk from the hotel. The hotel was wonderful. I arrived early; and was able to check in right away. The room and bath were exceedingly neat and clean. As others have stated; the bed was so comfortable; and because I was so close to the conference; I could sleep in a bit longer in the morning and enjoy it!I had room service two times; both times the food was terrific; and arrived hot and in a reasonable amount of time. It was a bit overpriced; but there is a huge selection of restaurants in the area you can take advantage of. The only complaint was the charge for internet in the guest rooms - many cheaper hotels offer it for free.I would definitely stay at the hotel again; and would recommend it for any travelers; whether for business or leisure.
100565,marla,10/22/2007,great hotel and super location My husband and I loved this hotel. We stayed 2 nights this past weekend. The room was very comfortable. We liked it that the windows open to the street noise below if you want to hear the sounds of the city. We like that. The location can't be beat. The bed was the highlight of beds in hotel rooms. I want to buy the sheets and 2 pillows from the website. They know they have something going on at this hotel. My compliments to the owner/Pres of the company. A stay at this hotel will make for a great Seattle experience. We loved drinking down in the lobby on Friday afternoon. It is quite a scene. Plus; you have options galore with the Tom Douglas restaurants all around you... plus the Dahlia Bakery for breakfast 10 steps in front of the hotel. I can't say enough great things about this hotel. Marla
100565,owlmoongirl,10/01/2007,Perfect for Romance! Hotel Andra
100565,Havefunwilltravel,09/28/2007,Chic factor is high; great value; to boot! The hotel's car service failed to show up at the airport; as I had scheduled; so I was a little miffed when I arrived. All was well; though; once I took one look at this chic; sleek lobby and was warmly welcomed by the staff. My room was stylish and offered ample space for my friend and me; who were in town for a girls' weekend. The walk-in closet AND separate dressing area w/ mirror made it easy to share this room. The restaurant attached to the hotel is one of Seattle's best. In a three-day weekend; we ate at Lola three times. It was an easy walk to the Pike Place market; the ferry landing; the Rem Koolhaas library; great restaurants and the monorail. It's rare to find such a well-located; hip hotel that is priced right. Andra is a real gem.
100565,mkb8,09/27/2007,Updated Review I originally had a couple problems with customer service in my stay. I was contacted directly by the Hotel manager and my view of the customer service was changed.During my stay; the Hotel was extremely busy. I only booked for one night and was not in the room much. I believe that the problems I encountered would have been corrected immediatly had I noticed it sooner. I would stay at the hotel again but would only stay in one of the larger rooms.
100565,bcmom7,08/21/2007,Nice hotel; nice location Stayed at the Hotel Andra for one night as a quick stop in Seattle at the start of our family vacation. It's a nice clean hotel with exceptional service. The rooms and bed are comfortable; with the exception of the airconditioning (a bit noisy). The bathroom is small; but clean. Will stay again; but if travelling with the kids again for a longer stay; will definately get two rooms.
100565,DonGregorio,08/16/2007,A Great Stay Attentive; friendly staff upgraded us to a suite upon arrival. Hotel is very stylish; very comfortable; and priced reasonably considering it's quality and location in Seattle. Easy walk to the Space Needle Seattle Center; or down to the Sound and ferry terminals. I could not have asked for a more pleasant hotel in Seattle- I would definately recommend to others and look forward to returning.
100565,kimetraveler,07/18/2007,A wonderful hotel in Seattle The hotel has been wonderfully renovated. The bed was quite comfortable. The bathroom is small but with nice amenities. The hotel's restaurant; Lola; was very good; serving a Mediterranean cuisine. The staff was friendly and helpful. The valet parking fee was bit high; at $29. We stayed in the suite and the a/c did not cool the room very well. We tried opening the windows; but were then swarmed by gnats. I liked the location of the hotel; in the heart of the city withing walking distance of everything.
100565,cdnabroad,07/06/2007,Good experience at Hotel Andra Two girlfriends and myself booked the Hotel Andra through Expedia. We got a great deal with flights. We were quite pleased with our room. It faced the front of the hotel and we never had any problem with noise. Nice amenities; as others have stated - Frette towels; FACE toiletries; Starbucks coffee. Large closet - great for 3 women with large suitcases and many purchases. Loved the location - a block to Macy's and a little further is Nordstrom etc. The staff were always very friendly. I used the business centre to access e-mail for free. I had my laptop but refused to pay the crazy prices to access internet in the room. We never ate at the hotel; but we did have a few drinks at their bar. Fun atmosphere. I'd definitely stay here again and recommend it.
100565,kcdeyonker,06/19/2007,Great hotel; avoid the T-mobile hotspot Hotel itself was great; I stayed there back in May. Friendly staff; great location; and the rooms were really nice and large. My only downside was the t-mobile hotspot; I was drastically overcharged; and they acted like they were doing me a favor by rebating 1/2 of what I was overcharged (so I still had to pay double). My advice; use the wired internet in the hotel; as that is run by the hotel; not t-mobile
100565,Pasham,06/18/2007,We loved it We spent 8 nights at the Andra as we were in Seattle for a conference and a break. We asked for a suite on the quiet side of the hotel which we got along with the requested non-allergenic bedding.The service was generally very good although occasionally the front desk could get busy.The suite was well appointed but there would be little privacy if you had a member of your party using the sofa bed. There is a small office center where you can use 2 PCs with internet connection and printers. No charge for this.You can walk easily to all the downtown attractions as well as Pike Market.
100565,byf6915,05/22/2007,Great hotel; will stay again. I just came back from a stay at the Andra. Wonderful boutique hotel. I was getting a little worried from some of the negative reviews but found my stay very nice. Staff was nice; frette towels; starbucks coffee; new york times paper daily; FACE bath amenities. Nice modern decor. The only thing that needed work was the bathroom floor - it needs a good bleaching and scrubbing. I would definitely stay here again.
100565,PacificNorthwestBest,04/30/2007,Waste Of Money Will someone please move that picture over? Why is it behind that lamp?
100565,Pincut,04/15/2007,Fine This hotel was pretty good - the best thing is the size of the rooms: they really are very spacious; with a separate; large closet area; and also a kitchenette area. You're right in the heart of downtown and can walk pretty much everywhere in the centre/Capitol Hill. Reception staff were a little bit snippish; but nothing too bad. The hotel restaurant - I can't remember the name now; but right off the lobby - served good breakfast and the staff there were v friendly and helpful. All in all the experience was good!
100565,altalag,04/13/2007,A Big Disappointment... Stayed here for four days in April. Very disappointed. First; there is a MAJOR construction project going on across the street. They blow the whistle (literally) at 7:30 and the noise does not subside until the end of the day. I am amazed that the hotel did not disclose this. Second; this hotel has no soul. It is constructed of cheap materials...kind of a hotel IKEA; if you know what I mean. Everytime we left the hotel our keys would de-magnetize and after a while we learned to just stop at the desk on the way back to the room to have them re-programmed...a bit of a hassle as we would have to wait our turn. They did not re-fill the mini-bar every day. And last; when Saturday finally came and they could not do construction across the street and we could sleep in; the maid service came knocking on our door at EIGHT AM (!) despite that there was a newspaper outside our door (we obvioulsy had not opened our door yet). I would never stay here again. There are so many great hotels in Seattle and this is just not one of them!
100565,SarahDisgrace,04/08/2007,Hotel Andra: Unique; Friendly; and Simply Divine! Bedroom
100565,QuilBill,01/17/2007,An Emerald City Jewel My wife and I just spent the weekend of Jan. 12-13 at the Hotel Andra. The hotel staff including the doorman were always helpful and cheerful. We were upgraded to a jr. suite without asking. The suite was well appointed with a large work desk; flat screen tv; in room coffee maker; morning newspaper and a hide-bed/sofa combo if needed. The seperate bedroom included another flatscreen tv; a wonderful king sized bed; robes and extra pillows/ blankets in the closet. Yes; the bathrooms are a little small but come well equipped with all the bottled goodies; hairdryer and even bottled Oxygen if needed for hangover relief. The Hotel Andra is located in the Belltown area of downtown Seattle just a few blocks from the Pike Place Market; shopping at Nordstroms and the Pacific Place Mall. Many nice restuarants close by including our favorite spot for italian; Assaggio Ristorante which is located right next door to the Andra. The hotel has a very nice place to have drinks inside their restuarant with a greek flare; Lola's. We will return to the Hotel Andra next time when staying in the Emerald City.
100565,turtlepeople,01/04/2007,Not worth the ratrings We had issues with the cleanliness of the room and helpfulness of the front desk. We had a package that included breakfast. We had to ask several times for our voucher for our second day; the first day voucher was delivered to our room shortly after we checked in. The bathrooms are really small. I mean really small. Beds are very comfortable however and the adjacent restaurant Lolas is very good.
100565,hraaja,12/12/2006,A night at the Andra A night at the Hotel Andra exceeded expectations for these Seattle parents.....so close yet so far from home. Hotel Andra is close to everything that is downtown Seattle; Belltown; Pike Place; the center of all and all accessible on foot; yet secluded and private within the immaculate suite. The staff made us feel welcome and offered assistance; though maintained appropriate distance so as not to overwhelm. This well traveled couple was impressed and hope to indluge annually at the hotel. We will certainly recommend to all!
100565,Rooz,12/07/2006,Great place to stay Lovely older hotel in Belltown; recently remodeled in Scandinavian hues of beige; cream; slate blue browns. Just steps to major shopping venues; and lots of excellent restaurants. Plus; interesting shops in Belltown. Very comfortable room with double-glazed windows afford a nice respite from the city. Design is modern; and warm. Room was large and comfortable (2 Queen beds on 7th floor). Lola; a Tom Douglas haunt has a great afternoon bar scene. Didn't dine there; but breakfast was excellent.Smaller; though adequate bathroom more than compensated for by large closet to stow bags and hang clothes. This is a room you can move into and enjoy rather than live out of your bag.
100565,5634,11/14/2006,Funky The Hotel Andra is a fab hotel in Seattle. It's decor is very funky and we had a suite so the room was large with it's own bar area. A big comfortable bed with a large walk in closet.Your own sofa with a partial view to Lake Union. The hotel is very central to shopping;nightlife;Pike Place and the Space Needle. I'd definitely stay here again when in Seattle and hopefully try the restaurant next time. The staff really set this hotel apart as they were so friendly; from the check in staff; valet parking and the concierge.A big thumbs up! We'd read about this hotel in the United Airlines magazine on the flight up to Seattle so were very pleased when we experienced it in person.
100565,janemccoy,10/30/2006,Very comfortable and great personal service This hotel is a lovely oasis of peace and calm. The service is competent but not overbearing. We were upgraded to a suite - I don't know why - but we loved having an extra sitting room. The decor is uncluttered yet warm and inviting and the bathroom actually had a place to put stuff! On Sunday morning the lobby was very inviting with the fireplace burning and a lovely ambience in spite of the modern/industrial decor.
100565,CMiller,10/16/2006,Great Place To Stay! My boyfriend and I traveled to Seattle for the first time and was very pleased with Hotel Andra. It is a very trendy yet comfortable hotel that truly makes you feel special and taken care of. The location is great and staff is very friendly and helpful. Adam at the door was great and always knew our name! This is not a large hotel so do not expect that. We got a suite on the the Connor which was great. The rooms are on the smaller side as well as the bathrooms!!! It is worth splurging a little for a larger room. You are in walking distance of Pikes and the Space Needle. You just can't go wrong with this place!I look forward to visiting again soon.
100565,sweeneyblack,10/09/2006,Great hotel; great location; terrific service!! Just blocks from Pike's market; the Space Needle; downtown shopping and surrounded by great restuarants; its hard to ask for anything more. The room was large with a bar and desk -- bed was heavenly -- decor was very fun; modern and relaxing -- restuarant Lola downstairs was tasty and trendy -- staff was always welcoming and knowledgeable. Would definately stay again!
100565,fromsfcity,10/09/2006,Great location Surrounded by great places to eat. Good restaurant on the premises. There's a grocery store across the street with a wonderful choice of good food that has a cafe in it that's open until 2. A great bakery also directly across the street. Two blocks from Jazz Alley. Five blocks to Pike Place Market and the Downtown area. Easy access to the free Metro bus system. The Airporter stops on the same block. The staff is friendly; the concierge extremely helpful and the rooms very clean. and complete with all of the amenities. Huge walk-in closet. The only thing is that the bathroom is very small and the room could use more light. A great blend of an old and new. Definitely plan to return.
100565,applelvr,09/27/2006,Fabulous Stay! We just returned from our anniversary trip to Seattle and a two night stay at the Hotel Andra. We hadn't been to Seattle in many years and looked into the best places to stay that were within walking distance of Pike Place and the waterfront; as well as good restaurants. Hotel Andra is located in the newly revitalized area of Belltown on 4th Ave- a walk straight down Virginia on the corner takes you to Pike Place and the waterfront. Tom Douglas' restaurant Dahlia Lounge is directly across the street and the wonderful italian restaurant Assiago is right next door. We loved our room on the 5th floor; the decor in the hotel is modern and fresh. The beds were fabulous- the most comfortable hotel bed I've slept on in awhile! The bath products are great- they're from Face Stockholm; and the spa robes were wonderful. The staff could not have been more helpful- they were extremely pleasant and accomodating with requests. I would recommend asking to stay on a higher floor if possible- the views are better. My husband enjoyed the workout room- each treadmill had it's own flatscreen but it was on the smaller side. Since the hotel is in an older building the rooms are not huge either but I would definitely stay at Hotel Andra again- we thoroughly enjoyed our stay!
100565,TravelerMaui,09/18/2006,Excellent Stay; Great Hotel; Great Staff We stayed at the Hotel Andra for 4 nights and the only negative point was the noisy A/C unit. The rest was terrific; great room; great staff - especialy the valet/doormen. Don't forget to eat at Lola. Not only the food is exceptional; but service is flawless.
100565,MKP00,09/15/2006,Great Hotel - Fabulous location I loved this hotel. They staff is wonderful and go above and beyond. Once I checked in; they welcomed me each time I came in and remembered my name.The concierge followed up to make sure I enjoyed the restaurant he recommended (Purple Cafe - LOVED IT!!!!)There are so many restaurants with in minutes. The market is just down the hill.The only slight draw back was the room was a little small; but definitely livable.If you are as tired of Marriott's as I am; try this refreshing hotel!
100565,ThatNameIsTaken,09/12/2006,Didn't stop smiling for four days! view
100565,facciabella,08/31/2006,Overpriced; not impressed Disappointed. Paid a huge amount for a Jr suite or shall I say tiny suite no bigger then your average holiday inn; in fact they may be larger in sq ft. Don't let the pictures fool you; its nothing big or special. The bathrooms are so small you could wash your hands as you sat on the toilet. For the three hundred and fifty two dollars per night I expected to have a good experience. That didn't happen. Your dollar will be better spent at the courtyard for half the price. I will not return.
100565,mudpuppy24,08/31/2006,A pleasant surprise The hotel looked disappointingly ordinary from the outside; but once you get into the small lobby area; the atmosphere is stylish and cheerful. The room was extremely spacious; with a good desk area if you needed to do some work; and a great marble surface for making hot drinks. The bed was very comfortable; and the plasma TV screen and furnishings were modern and stylish. The staff were courteous and helpful at all times. My only criticism was the room service from the Lola restaurant. Not only did they deliver the wrong order; but it was over-salted and over-priced. They did however give me a full refund without quibbling when I complained. The hotel is in a very central location; and I would definitel recommend it to anyone who wants to stay in downtown Seattle.
100565,NicT,08/17/2006,Great location; good stay Hotel Andra is good but not excellent. We had a Lux Suite which is pretty expensive. The main room was spacious and we liked the extra closet space; but still got an incredibly small bathroom. And why no shower gel with the usual toiletries provided? The service is above average - the valets and bell staff were particularly helpful and friendly; the front desk staff extremely pleasant. The hotel was very busy so we weren't made to feel particularly special; but the concierge team had some good advice and was helpful in booking a hire car; spa treatments etc. The location for the shops and the Space Needle is excellent; lots of restaurants are nearby. or it's a short cab ride to most places downtown. I would recommend this as somewhere a bit more modern and interesting than the usual run-of-the-mill chains.
100565,Aussie08,08/12/2006,Good location We stayed at the Andra for three nights in july. The location is within easy walking distance of most attractions including the space needle. The room was a decent size and the bed was comfortable but unfortunately there was no fridge. The temp was in the three figures and to only have ice to cool drinks down with was quite ridiculous. There is a market called Ralphs accross the road and it is open until late 2am I think. Has a good range of drinks and fresh food.We dined at the Lola restaurant below our hotel it is a greek rest and the service and food were excellent. highly recommended
100565,JerriBlank,08/04/2006,Best place I've stayed at in Seattle I've stayed at the Andra in the past; and will always choose this hotel in Seattle. They have large suites that are only slightly more expensive than a standard room - it's well worth it. The suite is quite large; the decor is very smart. Very comfortable beds; nice furniture.I think my only complaint might be that there's not a lot of lighting in the bedroom part of the room. But lots of windows that open fully; so you can easily lighten up the room and get some fresh air if you want.Very convenient; Macy's across the street; very close to the shopping district and a few blocks away from Pike's market.
100565,BuryBigS,07/28/2006,Superb! We stayed at Hotel Andra in early July for two nights. I had spent hours scouring the pages of TripAdvisor for somewhere to stay whilst in Seattle. From the moment we arrived everything was perfect. The staff are all very friendly and helpful. They pointed out all the best places to watch the 4th July fireworks from; and provided us with a map of how to get around. Our room was small but more than adequate. The furnishings were luxurious; and everything immaculate. We both slept well; and never even heard another sole all night. Unfortunately we didnt get the chance to sample the delights of the restaurant; but from the outside it looked like the perfect place for a romantic meal. What we did find very useful was the business centre which was free of charge and open 24hrs. All in all we couldn't fault the place. The location is perfect. We walked easily to the Space Needle Lake Union. Pike Place Market was no more than a 10 minute walk; and the shops were just a stopnes throw away. This hotel is a must!
100565,ATripAdvisorMember,07/10/2006,Great location Just far enough away from crowds at waterfront but close enough to walk to great restaurants and local attractions. At the time of booking only rooms with 2 queen beds were available. Upon arrival; I asked again for king room. We were upgraded to accommodate the bed type. Rooms are very spacious but small bathrooms which was okay since there was another area for getting dressed and drying my hair. We stayed 2 nights and booked another night on our return trip. Again; we received an upgrade. Staff was very helpful and both onsite restaurants were good.
100565,ChickenAngel,06/15/2006,Definately Not a luxury small hotel of the world!! As frequent business traveller to Seattle; I thought I would try this hotel as a potential new place to stay.... and I am now regretting doing so. Once checked in and in my room; I tried to use the two telephones to make an urgent phone call only to find they were still 'barred' so I couldn't call out. Then 30 minutes later the problem still wasn't fixed. Not offering any solutions I asked to move rooms which was such a hassle for them; even though the facilities in my room weren't working. The following day I put laundry in to be done (at a ridiculous cost) and found only half my things were delivered back to me and no one seemed to know where my missing items were. On the same day a colleague also staying there had his laundry declared lost after it had been missing for two days. By this stage I was quite stressed so booked an in-room massage for the evening asking for pricing in writing. The massge was good; but at the end of it I was told the front desk had quoted the wrong price and I was charged an additional $25.Additionally no bathroom amenties aside from towels; were ever replaced in my room over a 4 day period.The staff are nice; but the hotel is run like a backpackers inn!!
100565,ATripAdvisorMember,05/27/2006,Great Stay I stayed here for 4 nights and I was very pleased. It's kind of an edgy hotel; similar to the W but not nearly as pompous. It was a little expensive; but considering that every hotel was sold out; it was understandable that I had to pay $200 a night. The rooms were very nicely done and very clean. The bed was comfortable (I need a good bed); the room was pretty big; though It was a little dark. The service was excellent; though sometimes the valet got a little backed up. It cost something like $26 to park. The location was ok. It was kind of in no man's land; a few minutes away from the city's heart and a few minutes away from the market (the location was fine; but there wasn't a lot happening right outside of the hotel).
100565,ATripAdvisorMember,05/14/2006,Absolutely Fabulous Will Definately go again ***** My Wife and I just spent our 11th aniverisary at the Andra for the Weekend. I can't find a single negative thing to say about this fine hotel. Which for me is very unusual; I can usually always find something to ding an establishment on. But not the Andra. Our room was spectacular (when we told them it was our aniversary they gave us a free double upgrade). They made dinner reservations for us at a very nice restaurant. they sent us a complimentary bottle of Champagne and were at all times helpful and pleasant. Though I didn't bring my laptop with me; they do have internet in the rooms. Everything was clean and very well maintained. The decor was exceptionally well done. Their location is premium; they are just a few blocks from most everything you might want to do in downtown Seattle; Pike Street Market; Monorail to Space Needle; the shopping district; short cab ride to the ball fields. We rode the train up and I just couldn't have picked a nicer place for us to spend our aniversary.
100565,las2cun,05/14/2006,Comfortable Stay at Hotel Andra Just returned home from a business trip that ended with three nights at Hotel Andra. I'd booked the Andra Suite and it was just the right size. I loved the walk in closet; it was nice to have all my bags flipped open in there rather than out in the room. Also; the couch was super comfy for watching tv at the end of the day. The other touches I liked were the full length dressing mirror and the can't be beat comfortable bed. The bathroom was tiny and despite the modern upgrades still seemed dated; and the water for the shower never got as hot as I prefer. Not to be missed is the restaurant downstairs. I ate there 3 times and everything was delicious; especially the made to order donuts with mascarpone cheese. The bar makes great drinks; too.
100565,ATripAdvisorMember,05/12/2006,a bit disappointed I tried to ignore those reviews that discribe the Andra suits are actually rooms and hoping that there will always be people complain about everything. But they're right. I stayed in a Andra suit but it was just a room with a tiny sink. The vitual tour on tirpadvisor shows two guest rooms movies. Those are actually the suits. The guy at the front desk told me that a regular guest room doesn't have the writing/sitting area. The bathroom is really small. The soap was extremely drying. The fitness room is the same size as a regular guest room. It has a few cardio mechines and a few hand weights. Overall; the room wasn't bad. I was just disappointed that the suit is so small. I think it would be fair to call it a deluxe room but nowhere near a suit.
100565,minkgirl,04/13/2006,A Fantastic Seattle Boutique Hotel Experience @ A Great Rate Three cheers for the staff @ the Hotel Andra. At all points of contact I felt welcomed assisted in a professional but warm manner. We were provided a complimentary upgrade on our room type (without our asking) when the front desk noted that they had room to do so. Room service was fantastic (gourmet larger than life BLT sandwiches and delicious kebabs dips). Big comfy robes; cool ambiance; and a blissful sleep. The hotel is a bit older (like most in Seattle) but extremely clean and decor has been upgraded with a modern contemporary look/feel. I'm confident that we couldn't have found a better boutique hotel for a better price. A great experience - we will stay here again next time we travel down to Seattle for a getaway weekend!
100565,ghisl,03/16/2006,Hotel was great! There were four of us sharing a Lux Suite (2 adults and 2 older teenagers) for 3 nights. The suite was perfect for us. The only time it felt cramped was when the sofa bed was left open (which the maid did leave one day). The furnishings were beautiful and the decor quite different and unique (our teenage boys loved it - especially the plasma TV!) I was disappointed with the bathroom however as it looked dated and felt cramped. I did expect a lot more there. Sound was not an issue on the 8th floor except for the occasional siren. Staff was great - very friendly and helpful but in my opinion; not out of the ordinary. A good hotel should train its staff to be this way. I was slightly annoyed one day when our room wasn't cleaned upon returning around 3:30 PM. This happens occasionally but it's such a hassle having to leave again for another hour to let the maid clean when all you want to do is put your feet up.Location wonderful as we walked to everything. Check out Raph's Deli across the street for wireless Internet and great coffee and cheap food which came in very handy for us with teenagers! Also had dinner at Etta's (not so cheap but great food!) Not sure I'd pick the Andra again as I like to try different places but I would certainly recommend it.
100565,tboz1976,02/28/2006,Wonderful service What a great example of classic service. Service was excellent. I had set up a package via Luxury Link however upon arrival the reservation was no where to be found. The hotel staff was excellent in making it a non-issue. Our room was large and VERY clean; nicely organized with all the bells and whistles. Contrary to other reviews; there were no noise issues. The Tom Douglas restaurants are a must. There are four of them plus a bakery. Food is outstanding. We lack that kind of flavor here in Denver. Will we be back? ABSOLUTELY!!!Biggest advantage is location; blocks from Pike's Market; the ferries; shopping; and people watching. Can't miss this hotel; MORE than worth it. Value is excellent.
100565,HappyhubbyDaddy,01/21/2006,The staff make the difference I am in Seattle at least 4 times per year and always stay at the Westin or Hyatt. Because both were sold out; I tried the Hotel Andra. I was there for three nights and by the end of the third night; I new I would be back. Yes; the beds are great; and the rooms are modern cool. They charge for Wi-Fi but if you eat in the restaurant(which is top notch - especially for breakfast); you can log on for free. The deciding factor was the staff. Every person I encountered went out of their way to be nice and helpful. Always greeted with a smile and by name. The other hotels are nice but a bit too impersonal. Hotel Andra was really a nice break from the norm! I also highly recommend the Italian restaurant next door and Ettas about a 10 minute walk away.
100565,TravlinDude,01/10/2006,Up to Expectations My girlfriend and I stayed at the Andra over New Year's Eve. We booked a package that included a small suite; champaign; and a couple of other add-ons. If you are interested in exploring Seattle; the location is excellent. It is close to night life; good restaurants; and other points of interest in the city. We didn't interact much with the staff; but when we did; they were fine. We had no problems at all; and found the lobby and room decor to be pretty cool. On arriving; we found our room had a view of a building immediately adjacent. We asked for another room and were accomodated. We did not find the hotel overly noisy (although we were out pretty late ourselves). While we didn't really put the Andra to the test; we were satisfied with our experience and the value received for what we paid.
100565,ATripAdvisorMember,12/20/2005,Now a local's favorite The bed was heavenly! And the suite we stayed in was wonderful. I highly suggest getting the reservation through the hotel website itself (----) to get some sweet deals; like free breakfast at the Tom Douglas restaurant and some Starbucks gift cards. The staff was always pleasant; helpful and friendly!
100565,ChicagoCooker,11/23/2005,Small and Noisy The room was considered a suite; but it was extremely small; while other members of our party suite's were much larger. The room was noisy from the street below. The staff was young and inexpierenced and not very helpful. The check in is very crowded and awkward as it is next to the elevators and is very narrow; bad design and the lobby very small. A good location; and great beds! But we would not stay here again.
100565,mattkorey,11/14/2005,Very Chic hotel; brilliantly decorated; but thin walls Overall; we loved the Andra and found it very charming and chic. The location was great as well; and the staff; especially the guys in valet parking (who you will deal with the most if you have a car) are amazingly helpful. They printed out maps for us and just were very nice and quick and always on the job. The beds were so comfy too. The walls were; as previously said; very thin however. Luckily; I'm a heavy sleeper; but I did wake up and hear the people in the next room a few times; and there are some ambulance sirens to deal with; but then again this was in the middle of downtown and not out in the country somewhere. There is also a nice fireplace in the lobby and also free internet which we used every day as well as the little gym (mostly for cardio) and the restaurant; Lola; was pretty hip too. Very recommended.
100565,Nelspark,11/03/2005,Good Service; Great Beds; but Over-priced We stayed at Hotel Andra for two nights. The staff were very helpful throughout the stay. The place is beautifully decorated and the rooms were of average size. I found the place to be quite clean. The bed was wonderful. I usually have a terrible night's sleep in a hotel; but had a great sleep two nights in a row. I did not find the hotel to be noisy; but my husband did. I did find the hotel to be a bit over priced for what we got. It is billed as being a small luxury hotel but really didn't see it as being any different other than decor. The location was great - we walked everywhere from the hotel. We only had breakfast at Lola (the adjoining restaurant) but it was excellent. I had the doughnuts!!! I'm still raving about them. Overall; I enjoyed our stay; but next time would stay somewhere less expensive.
100565,marylandtraveler,10/12/2005,great little hotel We were very pleased with the Hotel Andra; which is downtown in the Belltown area. We had a spacious; well-decorated room. The hotel staff was pleasant and extremely helpful. Hotel is half dozen blocks from Pike Place market; Seattle Art Museum. Hotel offered free business center services(computer with internet access and printer). The attached restuarant; Lola; served breakfast (and lunch and dinner; which we did not try); and seems to be open late.Hotel is not very large; its has an intimate feel.
100565,ATripAdvisorMember,10/11/2005,We won't stay at the Andra again. We went on a 10 day trip to Seattle and the surrounding area and stayed at the Hotel Andra 3 nights. The room was nice and even had a safe in the room for security while away. However; I would not stay at this hotel probably ever again. It is located down the street from a hospital and consequently ambulance sirens occur quite frequently. We were on the 9th floor and could easily hear every siren go by; all night long - every night. If you stay here; bring some earplugs as that's what we had to use to get a nice sleep. The parking lot across the street is used for Sat. night parties as well; for even more noise. Ice was out on our floor and reported; still no ice 6 hours later.
100565,hampshirehoney,09/29/2005,Needs Soundproofing We stayed here on our wedding night and while we enjoyed the modern decor and comfortable bed; the soundproofing in our suite on the sixth floor was terrible. Within in 5 minutes of settling into the room; we realised we could clearly hear the conversation of the couple in the adjoining room. We politely asked to move; but were informed that the hotel was booked. The next morning before 7am we were awoken by the television from the adjoining room and needed no more than 30 seconds to learn the couple was up and watching the 鈥淲ater Boy鈥? again we complained but noticed no change in volume from next door nor did we hear their phone ring. At check out; we yet again registered our complaint and received no apology; the young clerk brushed us off by saying he would place it in the log book. To us this was quite unsatisfactory considering our previous calls and his offhand remark that he heard the same complaint regarding our room previously. If it is a problem; why haven鈥檛 they fixed it and why do they continue to put people in the suite?As another reviewer remarked; the only saving grace was the great food and service at Lola; that we can highly recommend.
100565,Nels,09/23/2005,Wonderful Stay This is a nice hotel in a great location. Service was very good and very friendly. The only minor problem was our room was not cleaned in a timely manner.
100565,ATripAdvisorMember,09/17/2005,Great location; nice hotel; so-so service My husband and I stayed at the Hotel Andra over Labor Day weekend. The location couldn't be better. The first night we were there; we stayed in the Andra Suite. The room was moderately spacious and well designed. The mini-bar was well stocked; but a price list was no where to be found. Room service was from Lola the restaurant in the lobby. The food was very good; and the prices were very high. Overall we had a great experience. We unexpectedly decided to stay at the hotel a second night. After our great experience the first night; we decided to save some money and get the smaller Andra Studio because we didn't think we'd mind a simple size change; we expected everything else to be of the same quality. I can tell you the room size was pretty much the only physical change; but the service the second night didn't reflect it's four star rating. First; the window didn't open. Now this isn't a big deal to us; but when we called the front desk to see if there was a trick to getting the window open (because the windows in the suite opened); the gentleman told us that it doesn't open because of fire code; and all the windows on that floor were sealed shut. I know that's not true because we had stayed on the same floor the night before. We didn't appreciate being lied to. Next; we went to turn on the TV. It didn't work. We checked the plug; it was fine. We called the front desk. They said they'd send someone up to check on it. Forty-five minutes later; a girl from the front desk arrived; announced that maintenance was unavailable and that she was going to check it out. She walked over to the TV; pressed the same power button we had tried and checked the same plug we had checked (just like we told her on the phone). After she was unsuccessful; she told us that she didn't know what was going on; and that she'd try to find maintenance. Another twenty minutes go by; and she calls to tell us that eminence wasn't working and wouldn't be until morning. I told her that was unacceptable because we had plans to stay in for the remainder of the night and were going to watch TV. I requested a new room with a working TV. She told me there were no rooms available and that we'd just have to wait until eminence arrived. I explained that I found it hard to believe that they were sold out all of a sudden; considering we had checked in two hours earlier and they had all kinds of other room options available (including the suite we had stayed in the night before and the mid-range Andra Room). She then told me she'd have to call me back. They ended up moving us and the new room was just across the hall; the Andra Room (and by the way; the windows opened in it; too). This was the second lie of the night. In the morning; we hit the valet key on the phone; to request our car. The front desk answered and said that she'd be happy to have the valet pull the car. We waited ten minutes and walked downstairs (that's about how long it had taken them the day before). When we got down there; there were two valets standing around having a personal conversation. After we stood there for ten minutes; holding the blue valet ticket and tip money in my hand; one of them comes over and asked if we needed our car. I explained that we had called and the front desk said they were going to call out and request the car. He said they hadn't and it didn't surprise him because it had already happened a few times that morning. All in all; I can't say much bad about the hotel; the rooms or the restaurant. I don't mind little things like the window not opening or having to change rooms because the TV doesn't work. What I do mind is being lied to repeatedly and a supposed four star hotel dropping the ball on customer service in such a big way.
100565,dazaroooni,09/16/2005,Poor Service All the good reviews the Andra gets makes me wonder if I stayed at the same place.My wife and I spent the last three nights of our honeymoon in Seattle at the Andra. I wish it had at least been the first three days of our trip so that we didn't have such an anti-climax.Having read a previous bad review of this hotel; I contacted the Andra in advance to reserve a room on a high floor away from the elevators as soundproofing is non-existent.What room did I get? One on a lower floor opposite the elevator. They were only willing to move us away from the elevator but on the same floor.Our package included champagne and truffles upon arrival. The truffles didn't arrive until our final night after two complaints to the front desk.I handed an item of clothing in to be laundered. It came back ruined.Overall; the Andra is a great looking hotel and would get more marks from me but for the poor service.The only saving grace was the adjacent Lola restaurant which serves up great food.
100565,travelinmax,09/16/2005,visually cool; but cramped........ first off; the staff at this hotel are JUST wonderful- they all were pleasant; very helpful ; and went out of their way to treat their guests well. If you worked Sept. 11-12; 2005; we thank all of you - special thanks to Anthony; who let us weary cruise travelers check in early. The hotel is pretty cool design wise........ they have turned a residential property into a nice place. The downtown location was convient; able to walk to shopping. I dont know if I would walk around at night; one block was nice; the next alittle shady- thou not the fault of the hotel !!! Our room was smaller than imagined. We travelled with our 2 children; and when the rollaway bed was put down; it was tight. The street facing windows (that opened; which was a nice treat) were fun to look out of and gave us wonderful fresh air. The bed was comfortable by hotel standards (thou the Grand Hyatt bed was just incredible ); and had cool blue reading lights. The closet for luggage storage was huge- and had lots of hanger space too. The bathroom too small withnew fixtures styled in the 1920-1930 design. The sitting couch was the only seating; and wasn't too comfortable. It was a nice place visually; but dont know if we would stay there again- just wasnt worth the $$. Lola; the ajoining eatery though was superb- wow; what great food !! Ben; our server was friendly and prompt (and cute too!) Maxwell's; Central Ca.
100565,Smagid1,09/15/2005,Hotel Andra was wonderful We just returned from our first trip to Seattle and stayed at the Hotel Andra. We were very impressed!!!!Yes; the hotel is lovely; but more importantly the staff was wonderful!!! They truly made you feel special; not only did they answer all your questions; but they tried even harder to do more for you! Everytime; I had a question; not only did a get an answer; but a suggestion or offer to do something else for us.Yes; the rooms can get noise from the outside (especially very early in the morning.); but it's on a busy intersection. It's to be expected.Stay here if you want lovely; hip rooms and a staff that truly strives to please.
100565,ATripAdvisorMember,09/15/2005,A must for the Seattle experience My stay at the Andra was exceptional. The location was terrific. Within walking distance of Pike Street; Needle; Jazz Clubs; Fine Restruants; and just plain city kicking around. The rooms were clean and well maintained. The staff was the best. The beds were unreal. If I didnt want to go out and see the city so much I would have just layed about in them all day they were that comfortable. My wife and myself were so impressed that we have swore to return for a long weekend. For those who are taking a cruise out of Seattle ; like us; plan an extra day or two prior to your leaving and stay at the Andra (about 3 minutes form the debarkation dock) to compliment your trip. You will not be dissapointed.
100565,ktla97,09/12/2005,Hotel Andra Rocks!!! We just came back from a long weekend trip to Seattle and I can鈥檛 wait to get online to review Hotel Andra. During our stay at Hotel Andra; I couldn鈥檛 find one thing I didn鈥檛 like (okay; the bathroom was pretty small but it didn鈥檛 really bother me). The service was superb; all of the hotel staff was very professional; courtesy; and very friendly. We had an Andra Suite (like a Jr. Suite); room is relatively big with a mini bar in the room. The d茅cor was very nice and tasteful. Hotel was very quiet (even though I understood that they were sold out during our stay). Lola restaurant food was very good 鈥?one of the best meals we had in Seattle. Location couldn鈥檛 be better; not to close to all the busy tourist spots but yet nicely located close to everything. We walked to Westlake area; Belltown; Space Needle; Pike Place Market; Pioneer Square 鈥?everywhere -- from the hotel. You probably read other reviews about the bed and it is sooo true; best hotel bed I鈥檇 ever experienced. During my visit; I have looked at all other hotels in Seattle downtown area and I won鈥檛 stay in any other hotels except for Hotel Andra. I totally recommend this hotel.
100565,annmarie1122,08/31/2005,Highly Highly recommended We just returned from a 4 day stay in Seattle at the Hotel Andra. We had the studio queen. The rooms are not huge but they are BEAUTIFUL; Trendy and perfect - Like staying at the W but without the insane cost. Our room was 169$ a night booked through the hotel's website. It is in a perfect location near all of the great areas. We walked everywhere. There are awesome restuarants right nearby in the up and coming; funky neighborhood of Belletown; like - FlyingFish (HIGHY recommend); Toi; great Thai; Mama Mexico; Assagio (next to the hotel). I absolutely LOVED Seattle; loved the location of this hotel and would absolutely stay there again. The beds were the most comfortable and luxurious I have slept on outside of the W. The rooms are funky; the people are so nice and friendly and helpful. The rooms remind me of a room at a Spa - very calming and serene. The lobby is cool and trendy; yet cozy. The bar is great... The area is perfect - great for walking east to the VERY COOL area of Capital hill; or to the dowtown water front; it is also right near the shopping district and very close to the Space Needle... it's all you could ever want.....
100565,rleelee,08/30/2005,I really enjoyed it. I have recently returned from the Hotel Andra and can say that I was pleased with my experience. The room we had was lovely and the people who served the hotel were very accomodating. We had breakfast @ Lola twice and the food was absolutely delicious! The location of the Hotel is perfect. I would stay there again!
100565,ATripAdvisorMember,08/29/2005,Glad we chose Andra This was truly a last minute booking; made the morning of the day we arrived from San Francisco via Portland. Though we only stayed here for a night before traveling to Victoria BC we all found Andra to be charming and worthy of the praise it's gotten here. The front valet/door attendant was a little slow and service at the door was haphazard that day; the front desk friendly and helpful enough but not over the top either. We did get that great seattle map given to all tourists when we had questions about where things were located. The decor was comfortable and throughout were touches of NYC chic.We got the studio with King bed and couch on the far end of a very large room with a sliver of the Puget Sound from our window...the room reminded us of a NYC high end studio apartment; modern and spotlessly clean right down to the fantastic Frette linens (bed was outstandingly comfortable) and it had a tiny but nicely appointed bathroom. The bathroom (really is tiny with no place to store or hold your toiletries if that is an important detail to you) had great soaps and toiletries and the bedroom's TV was a terrific sized flat screen that you could view from the bed or the couch. Didn't get to eat at the bar or the restaurant but nightlife definitely was evident; we ate at Anthony's on the waterfront that night (great) but would definitely try the hotel's restaurant next time.SO close to everything in the downtown area (a quick walk to the seaport and shopping) I couldn't think of a reason why not to return there next time!
100565,Chappaqua3,08/21/2005,Great Find in Seattle Nicely renovated hip boutique hotel in Seattle. Near Belltown restaurants and shops. Great location. You can walk to Space Needle (or take monorail); downtown shops and Pike Place Market where the original Starbucks is. We had a huge suite with plasma tv and Frette linens. We paid $229 which was a very good rate for a room that size. Lola; a modern Greek restaurant is in the hotel. The breakfast was outstanding. We did not make advance reservations so we could not get in there for dinner but other restaurants owned by the same chef; Seattle legend Tom Douglas; are very closeby. Service was friendly and extremely helpful. I wouldn't stay anwhere else in Seattle
100565,ATripAdvisorMember,08/19/2005,Not a world class hotel I chose this hotel for a trip with a girlfriend because it is listed on the Small Luxury Hotels of the World registry. I was disappointed; as the other hotels listed with SLHW have been perfect in every way; and Hotel Andra was truly average. Fine; but average. We stayed for 5 nights. The rooms were fine; but not luxurious. The bathroom was tiny. One of the problems is that no one who works there is over the age of 25. They really need a seasoned; professional concierge who knows what he or she is doing. Here's just one example: I check out early on the morning of our departure; pay a reasonable but hefty bill (after 5 nights) and before turning away; ask the desk clerk for a map to the airport. She proceeds to argue with me about whether I need a map; and how easy it is to get to the airport from downtown Seattle. She finally says; well; I guess I could print you something off of Mapquest. This should have been a no-brainer.
100565,aaas,08/18/2005,Andra OK for $240 (tax incl). Nice room; good shower with no tub; good Turkish towels; that can be a little rough. Pleasant staff that doesn't know too much; like no one knew how long it took to get to the opera house. We were there for the Wagner Ring cycle. Cabs almost impossible to get during rush hour; but very helpful doormen. Biggest asset: Lola's restaurant (through lobby); great bk; dinner; and late night snacks. Would probably return.....
100565,ATripAdvisorMember,08/17/2005,A good week Stayed there for a week whilst attending the Seattle Opera's Ring cycle this year. Overall an excellent hotel though there were some minor irks that should not be in a relatively high priced luxury establishment. Front desk and door people were unfailingly welcoming. cheerful and helpful. I had checked out the parking rates before; so didn't bring my car to Seattle - thus no comments on the valet service. Daily paper - offerred choice of NY or Seattle Times - chose Seattle Times for local content and news. Received NY Times - every day! Six complaints (I was there 7 nights) but never did receive the right paper...Room was in good condition though housekeeping erratic. Bathroom small but adequate; but would look much better if the stained and worn tile floor was replaced.Food Smells - every now and then; usually late afternoon; but the A/C (noisy but very efficient) seemed to take care of it easily.Traffic noise - yes (I was on 3rd floor) but not particularly loud. Didn't bother me. Restaurant - did not try Lola's (but friends who did liked it). Assiago's next door very good. Bakery across the street (Dahlia) a great place for breakfast goodies.This hotel is certainly on my list for a great place to stay in Seattle.
100565,cowlerc,08/03/2005,Top Class Hotel We stayed at the Hotel Andra at the start of our vacation for 2 nights. I have travelled extensively; on business and vacation and any review that does not give this hotel a five star rating is not worth reading.The rooms are well equipped; spacious and very clean.The location could not be better.The design/d茅cor is excellent.The restaurant food is good.However what really makes this hotel such a pleasure to stay at is its staff.From the moment we arrive we were made to feel very welcome. Nothing was too much trouble.The front desk staffs were first class.The Concierge / doorman were some of the most helpful individuals I have ever had the pleasure to meet. In short if I were to return to Seattle the ONLY hotel I would consider is the Hotel Andra.
100565,ATripAdvisorMember,07/31/2005,Lovely Room Hi;We stayed here as the Second part of our honeymoon; prevously at the Hotel Omni in San fransico.Unlike the Omni we had no room upgrades or discounts as a gesture towards our honeymoon. We arrived fairly late and as a result got room service which came from the resturant attached to the hotel. The food was excellent although very expensive and they added a massive service charge to bring the food to our room. My wife was impressed with the designer shower gels and shampoos.The room was beautiful with a massive bed and all the amenities in the room which you would expect. The location was splendid with only a five minute walk to the stores downtown and simarlaly to the EMP and the Space Needle.The staff were professional; but not particulary warm. I would recommend the hotel if you want a couple of nights in a unique and luxerious room. However; there is no pool or hot tub but is not like a rolled out chain hotel.
100565,melanie8,07/28/2005,Fantastic Folks!!! My family of four spent only one night at Hotel Andra as we were visiting other places in the Pacific Northwest; but we would have loved to have had more time there. The place is decorated beautifully in rich chocolate brown; green and blue. The decor is funky but very tasteful; warm and inviting. Everyone we encounterd there was very polite; helpful; attentive; happy and just really seemed to like their jobs! They were very young and all quite attractive as well - not that this matters - just an observation. We would love to go back!
100565,Groupworker,07/24/2005,Picked Hotel Andra from Trip Advisor's recommendation I picked the Hotel Andra from reviewing the hotels on this web site and I'm glad I did. My husband and I stayed there for 5 nights in mid-July. It offered everything we were looking for - very friendly staff; perfect location; larger than usual room; contemporary feel; daily paper; and fairly priced.Really enjoyed the contemporary look of the room and a very comfortable bed. Staff could not have been friendlier. Since it was our first time in Seattle; we were especially pleased how easy it was to walk to the Market (10 mins); Space Needle (15 mins); Great shopping (5 mins); and even the ball park (about 35 mins).The only things that don't put it in the league of a 5 star is that the bathrooms are nicely updated; but basically older. Also; as mentioned here; the hallway lighting was kind of funky and took a day or two to get used to. We never once smelled any odors from the restaurant. It was noisy from the street several mornings; but I don't know what they could do to help that.Hope you enjoy your stay there as much as us.
100565,ATripAdvisorMember,07/20/2005,Outstanding We have stayed at the Andra for two nights at the end of June and were very happy with our choice. The design of the place is extremely nice for those who like a modern style. The beds were very comfortable; the location excellent.In particular we were very pleased with the friendliness of the staff and the manager.If I had to go back to Seattle; I would not hesitate to book the Andra again.
100565,greggmgg,07/18/2005,A Winner in Downtown Seattle My husband and I stayed in a suite at the Hotel Andra for four nights and rate the entire experience as five star. The Andra matched the best rate I found on-line and was even offering its own special price on suites when I booked; so do check the hotel web site before booking. The suite was spacious and comfortable; the bathroom small but well provisioned with luxury linens and toiletries. We ran the airconditioner fan on low to block out the street noise for sleeping (my only minor negative). All staff were friendly and helpful; there are lots of bellmen/valets at the door and fast check out in the room via the flat-screen TV. Complimentary NY Times at our door each morning (including Sunday). Lola's; the in-hotel restaurant; is wonderful; with breakfasts large enough for two to share unless you have a giant appetite. Also had a late light lunch there the afternoon of our arrival and a night cap one night -- all were terrific. Heard good things about Assiago; the fancier Italian restaurant next door; but did not have a chance to try it. The Andra is close to many good restaurants and to the Pike Place Market. We walked all over the city from its central starting point. Will recommend the hotel to anyone traveling to Seattle and hope to stay there again ourselves.
100565,ATripAdvisorMember,07/13/2005,Extremely Happy!! My family and I stayed at the Andra in June. I can't tell you how helpful and courteous the staff was. We were greeted coming and going. They offered great suggestions on where to dine and how to get there. Each and everyone of them took time to give us directions on a map. The room was spotless and we loved the comfort of the bed. My husband usually can' t sleep in any bed but our own - he has back problems. He slept the whole night and woke up feeling great in the morning. The Andra puts the softest throw pillow on their beds. This is not a typical hotel; even the lighting is outside the box. I would love to have the nightlight in the bathroom in my home. We love the contemporary feel of this property. No white walls in this room. Warm colors. My children loved the televisionsets in the elevators and the ceiling lighting in the halls. I would recommend this property for any type of visitor and will definitely stay again if we go back to Seattle.
100565,ATripAdvisorMember,07/06/2005,Super place to stay! What a treat to book into the Andra while on a business trip. After a spell of bad luck with finding good hotels on recent previous trips; it was a pleasure to stay in a spacious; clean; quiet hotel with friendly; professional staff. I especially liked the wonderfully comfortable bed and the cool bathroom. Also; the guys manning the front door were so very helpful (and cute). Loved the modern decor of the interior. Was pleased to find the hotel centrally located to shopping and dinning in Seattle's downtown district and waterfront. As a picky clean freak who likes nice things; I fully recommend the Andra without hesitation.
100565,ATripAdvisorMember,07/05/2005,Seattle Gem! A Great Updated Historic Hotel This is a great hotel in a great location. We could walk to Pike's Market; the Space Needle; the Monorail; the Waterfront; shopping; bars and restaurants in no time flat. The hotel does not have some of the amenities as other luxury hotels (in-house spa; pool); but it has a lot of character in the style of the old luxury hotels; like the Drake in Chicago. Unlike some of the other reviews for this hotel; the staff was extremely friendly and helpful (maybe the Management responded to the negative feedback). My only complaints were: the street noise during weekday commute hours (windows need better insulation) and both of our room keys kept demagnetizing. Otherwise; the Suite was very spacious and comfortable. In fact; I have never slept in a more comfortable and cozy bed. Bathroom is small; but cute and Art Deco-like. The decor in general is very new and Ikea inspired. Valet parking was quick; efficient and friendly (always asked if we needed directions). I highly recommend Lola's (located in the lobby) for breakfast and a nightcap. There was absolutely NO onion smell. I definitely would stay here again.
100565,ATripAdvisorMember,06/25/2005,Make a reservation! You won't be disappointed! The news that Conde Nast Traveler's magazine recently listed Hotel Andra as a Hot Hotel for 2005 really intrigued me so when a friend's planned wedding in Seattle was announced; I booked rooms immediately directly with the hotel; using the fax number off their website. The hotel lobby; bar and rooms are decorated in a hip; modern; yet welcoming; Scandanavian style. The bar/restaurant is a happening place; spilling over into the lobby at night with stylish; mostly young people drinking and talking. Quiet; though; no boorish behavior. Our party booked both a suite at $299/night and a double at $159/night. Suites are indeed two separate rooms; as advertized; but don't expect a lot of privacy as the door between the rooms is louvered. Still; if your group is a family or merely good friends; there is an adequate degree of separateness. Rooms are a comfortable size; very clean; well-furnished and without noticeable wear and tear; although the bathrooms are a bit small. The beds are super-comfortable and guests are provided with a great number of spa-type towels. Flat-screen TV in the rooms; too. The business center is small; one desk-top computer and one printer which did not work during part of our stay. Online e-mail is free; however; and there's another desktop in the lobby for use by guests. The entire hotel is WI-FI; $10.00 per day. As they say in real estate; the best part of the hotel is location; location; location. It's three blocks to major shopping; four blocks to Pike Place Market; and many great restaurants are within walking; too. Also; there's a Ralph's on the corner and; 40 yards away; the Airporter Connector bus ($17 roundtrip compared to $56 for a taxi) picks up and drops off every 30 minutes or so. The monorail to the Space Needle and Experience Music Project is only a few blocks away; too. I recommend Hotel Andra without reservation.....Ooops; maybe that's with reservation. Make one next time you're heading to Seattle!
100565,ATripAdvisorMember,06/19/2005,Thumbs Up for Hotel Andra My wife; son and I just returned from a 5 night stay in Seattle; we stayed at Hotel Andra. We loved the ambience of the hotel; and can't say enough about the friendly; helpful staff. We really liked the location as well. Really close to the Market and within easy walking distance to the heart of downtown. We will be back.
100565,sassygtr,06/18/2005,Great hotel; great rooms; great service We stayed at the Hotel Andra on Saturday night before leaving on an Alaska cruise. Our suite was large and well appointed...hubby loved the flat screen tv. Knowing that when we came back from our cruise the following weekend; we were going to spend most of the day in Seattle before our late night flight back to FL; we asked if they had day only rooms available for the following weekend so we would have a place to shower and leave our luggage while we explored Seattle further. They gave us a studio which we checked into at 730am and left at 7pm. The staff at the Hotel Andra is wonderful; very friendly and accommodating. The location near Pike Place and the Space Needle is perfect for exploring on foot.
100565,dianajb,06/13/2005,Nothing to write home about; but great location I stayed at the Hotel Andra recently for a shopping weekend and had a great time shopping but wasn't blown away by the hotel. The place does have a neat look to it; though the lobby look was a bit undecided- half ski lodge with the fireplace and wood table; and half more clean cut and trendy. The room was fine; nothing spectacular; and I have to agree that the bathroom was quite teensy; and definitely not new; though there were some new pieces in it; I guess. The beds were very comfy though. No problems with onion smells; or the valet; and the girl at the front desk/concierge who checked us in was very helpful and pleasant actually. Would i go back? For a good rate I would; but I'm going to shop around next time to see what else there is. The pieces weren't quite completely pulled together in the room; and the bathrooms were definitely not my favourite; but the location is pretty fantastic. You're right by the shopping; right by the main restaurant strip; a couple blocks from Pike Place market. So for a good rate; and a shopping weekend; it's perfect!
100565,ATripAdvisorMember,06/12/2005,Very Enjoyable weekend at the Andra! My husband and I and friends really enjoyed our weekend stay. The rooms were just as advertised and the staff was very friendly and helpful. Lola was also very good. We didn't get to try Assaiggio but we heard some other guests talking about their great experience there. The location is near shopping and the Market.Our room rate was comparable with other hotels we considered but I think the Andra rooms are larger on the average. Would definately recommend to others.
100565,ATripAdvisorMember,06/12/2005,What a find! We stumbled across this hotel in a web search and now are totally addicted and cannot wait to go back. Because of flight delays we did not arrive at the hotel until midnight and had to check out at 7 am. The room was spectacular - feeling very much like an old NY apartment. Wonderful beds and linens that make it nearly impossible to get out of bed. The staff is warm and friendly. Don't expect grandeur - expect something that is a find. This is not the Westin or W; but has the same feel - just on a very small scale. Highly recommended for those who want to get away from the mass market scene.
100565,airpixie,06/09/2005,Incredibly disappointing!!!!!!!!!!!!!!!!!!!! I booked this hotel because: 1. the reviews here seemed pretty decent (except for the onion smell) and 2. their website made it look modern; hip and different. First impressions... great looking lobby; OVERWHELMING onion smell (in the lobby); arrogant front desk; cool elevators with televisions; attractive and modern room. At first; I thought I'd made a GREAT choice. It looked fantastic. But looks can be deceiving and like the saying goes beauty is only skin deep; so was this hotel. Let me spew: we arrived quite late at night. Upon walking into our room; none of the lights came on. I had to fumble around in the dark to find a lamp. Our room was supposed to have a crib set up for our daughter; however it did not. When it was brought to our room; one side was separated and we were told we needed to read the instructions on how to put it together. It was 11pm; we had been travelling all day with a young child; and were really not in the mood to put it together. We DID NOT pay 200+ dollars a night to put the bed together!!!! We called down to the front desk and told them to send someone up to fix the problem. The same guy came up; but by then we had nearly sorted it out. This just seemed unbelievable that a hotel of this quality would do such a thing.Once settled in bed; we were kept awake for hours because of the noise from downstairs. We could hear the music from the lobby/bar in both our room and the bathroom and we could constantly hear noise from the street (both valet and traffic; especially lots of sirens). I can honestly say that these were the worst 3 nights of sleep I've had since getting the baby to sleep through the night. While the bed was quite comfortable; the pillows were not. They were limp down pillows and just extremely uncomfortable. We decided to turn the a/c on to cool down the room; but it was horribly noisy and smelled like a baby powder scent was being pumped through (post-pregnancy supernose power smells everything!). I am not 100% positive; but I would hazard a guess that it was to help clear out the onion aroma. Regardless of smell; it was so loud we couldn't hear the tv without cranking up the volume; so we kept it off. Yet another annoyance. Speaking of tv; I was under the impression that our room was supposed to have a plasma tv but it was just a flat screen; regular one. The room (Lux Suite) was clean and a fairly good size; including a separate sink/minibar area; desk; and couch. The bathroom was fairly small; and the toiletries were nothing special. There were lots of lights and lamps; which was nice. The hotel does have a small exercise room (just looked in) and a computer room with 2 computers; which I did use.The location was pretty decent and within walking distance to most everything. The front desk staff was NOT at all friendly. They never looked up or said hi when you passed right by them to get to the elevator. The only people who were friendly; were 2 valet guys. We didn't have any issues parking or retrieving our car; like a previous poster mentioned. However; we did call down to get it out in advance. Valet was $24/night.We never went to the restaurant; LOLA (didn't seem suitable for children); so I can't give a review for that; but it looked fine from the outside. The day before we left; the cleaning staff hadn't cleaned our room by 2pm (we'd been out); so I called down to see if someone could come up before I put our daughter down. They decided to come back at 4pm after her nap. Needless to say; when they finally came back; my husband was in the bathroom; so I asked if they could give us a minute. They said no and that they had to leave for the day. I rushed him out of there; much to his dismay. I hope he left them a nice; and hopefully worse than onion aroma; if you get what I'm saying. :) This was just NOT the level of service I expected from a small luxury hotel. The last morning; we were awake by 5am because of all the street noise/valet; so we decided to just pack up and get out of there. When we checked out; I was completely ready to let the front desk clerk know just how terrible our stay was; only he never even asked. Funny that!!!! Seriously; how can you not ask how everything was????? I was so amazed I just walked out shaking my head. Thank goodness for tripadvisor. I thought; at least I can tell people who might care!To sum up this hotel... it is very nice looking inside. Once you start looking beyond the decor; you realize that they've taken an old hotel and spruced it up without properly insulating the walls from noise. They've put arrogant; uncaring people out as their representatives; who are disinterested in creating a positive guest experience. I don't care if it is the most gorgeous place I've ever seen; if I can't sleep and the staff are rude; it just ruins everything. Looks are NOT everything.
100565,ATripAdvisorMember,06/04/2005,The Best I am generally quite cynical and jaded by the hacks that try to create the veneer of taste and creative design. I speak of the the kind of toss-off of thrift-store-potpourri or the hyper-self-consciously modern style featuring austere curved shapes of polished metal. But the work done on the Hotel Andra truly impressed me. The choices made in design were; to my eye; very intelligent and finely tuned. The first thing that stood out to me was the choice of carpeting in the halls. The usual flavor of mass produced homogenous pattern that screams volume discount above all else in most places (even luxury hotels) is abandoned for a dark purple field with modest framing lines on the margins. In addition the monotony of most hallways is broken up by a few subtle; long; thin; curved shapes along one margin. The subtlety of the lines; like modest scrollwork; that eschew the mundane and base inclination of symmetry achieves an effect that is stimulating but far from overbearing. For the weary traveler who may not have the energy to actively appreciate the other appointments this touch is quite uplifting. The rest of the build is a great succcess in reclaiming an aging building with modern design. Along the center of corridor ceilings a section of perforated brushed sheet metal reveals only to close inspection the space that holds pipes and conduit as well as overhead halogen lighting. It is a laudable design statement that refuses to simply veneer over the old with the typical staple-on finishings that are the hallmark of mass-market remodeling. The rooms blend the old building with tasteful understated elegance of modern furnishings. The bedding is lush and generous in pillows and blanketing. The bathroom was nicely reclaimed from the buildingd previous exixtence with modern fixtures that emulated the old; like a new pedestal basin. This choice leaves only a shelf along walll over the sink and a pedestal side stand for personal effects which might create a space shortage for travelers with a lot of personal hygiene and cosmetics. The old floor that was the familiar 1 inch hexagonal tiles was reclaimed by sanding down the old surface. This effect was obviously efficacious but; not my favorite technique. The random fade of the original borders of the hexagons seemed too haphazard. I would have looked for some other treatment in addition to liven up the old floor but this is a minor criticism. The overall effect inspires me to say Kudos. It is nice to see something in design that really makes me want to praise the work.
100565,TampaLawGuy,05/20/2005,Just OK; did not live up to the hype I was really looking forward to staying at the Hotel Andra as I had seen it be annointed as one of the best new hotels in the U.S. by Traveler magazine. Unfortunately; my stay did not live up to the hype.Things started off bad right off the bat due to the awful valet parking situation at this hotel. The valet parking attendants were not to be found so we sat there for 10 minutes waiting for someone to show up and give us a claim ticket. Throughout the three days we spent there; the valet parking situation was a constant hassle. Sometimes no one was there; sometimes there was no space in front of the hotel to drop off the car because limos and other cars were parked there for the adjacent restaurants; sometimes even when someone was there it took them over 15 minutes to get the car brought around (and this was after calling them from the room ahead of time to have the car brought around). We discovered that the hotel is contracting this service out and will not be providing valet parking service on its own until the beginning of next year. This was a really annoying aspect of the hotel.We tried to check in at 3 p.m. Mind you; we had called ahead of time since we were out shopping and asked if the room would be ready at 3 p.m. and we were assured that it would be. We got to the hotel at 3:15 p.m. and sure enough; the room was not ready. It was not ready for another 30 minutes. The front desk staff was aloof; unhelpful and lacking in social skills. There was only one front desk employee during the course of the three days that actually seemed like he enjoyed helping the clientele. The rest just sat there chatting with each other and barely looked up when anyone passed by. One night we discovered that the valet parking attedant was not outside to take our car because he was inside chatting and laughing with the two girls at the front desk. Needless to say; I was not amused. The previous comments about the hotel smelling like onion is absolutely. . .TRUE. At night when the restaurant in the lobby gets cooking; you will smell onions throughout the hotel. We were on the NINTH floor and we smelled it in the hallways up there. Luckily; the smell did not travel into our room; but every time we walked through the lobby I thought I was going to hurl. It was that strong. Perhaps the front desk people at night were so much like zombies because they had to inhale that awful stench all night long.As far as the room goes; I was very unimpressed. The bathroom was tiny and very hard to get around. The bath products were average at best. I decided to use my own that I had brought from home; and I almost never do that. To their credit; the bed was extremely comfortable. The pillows could have been fluffier though. We had a junior suite; so we had some extra space. There was a couch; coffee table and a small bar area in the living portion of the room. The room had absolutely no view; so we did not spend much time in the room at all. The air conditioning worked well; so that was a saving grace for the room.The location is very good. It is central to shopping and the sights. Personally; I prefer to stay closer to the shops. I definitely recommend the Grand Hyatt Elliott Bay as a wonderful 5-star hotel with impeccable rooms; service and location.The Hotel Andra was very disappointing. I kept trying to be optimistic and find positive things about the experience. But; quite frankly; there were very few things about my stay there that leave happy memories. I would definitely never stay at this hotel again. I just can't express how truly disappointed I am.Book me at the Hyatt next time!
100565,perfection1972,05/19/2005,Loved the Andra This is my 2nd time staying at Hotel Andra and once again I was extremely pleased with my stay. My room (a king suite) was spacious; modern and very comfortable. The front desk was helpful with everything I needed and the hotels location is excellent. This is the only place I will stay while in Seattle.
100565,ATripAdvisorMember,05/16/2005,Everything but the Octopus As an add-on to a work trip; I booked two days at the Andra for my birthday; based on the web-site and positive reviews here. I must say; I left being a little obsessed with the place.1. I was upgraded to the suite; which of course is just a larger room with a couch. However; it was a very snazzy couch. I asked to see a regular room so I would be able to see what I paid for. It was a standard size room; but...2. The blue and beige Scandanavian-inspired color scheme is quite striking. I understand that in five years it will need to be redone or it will look both dated and frayed; but for now it is a cut above similarly priced entries.3. Fascinated by other problems with restaurant smells; I am almost disappointed to say I had no such problems. However; I did have breakfast at Lola. Expensive; but delicious. No octopus for me; but the smashed potatoes were scrumptuous.4. I cannot abide a hotel that doesn't have a computer room with free acccess. The Lola provides. There is also a workout room. It's small; but I overheard a staff member saying they are planning to move it to a larger space.5. My local friend told me they pumped a ton of money into this and it shows. But as always; it's the little things that make an impact. I liked the design of the paper coasters.6. Have you noticed that many new hotel designs don't provide for much in the way of drawerspace? Is everyone living out of their suitcases? I'm sorry; but I like to unpack.7. Parking is valet only; and quite high compared to the room cost. You can park across the street in a garage and save about $7 a day. But if you're like me and winging it carless; it's not an issue.
100565,freak4diesel,05/04/2005,The Andra Recovers from a Near Miss We chose The Andra for a birthday-weekend getaway because of the serene; modern and upscale atmosphere -- something special; something different. We were sadly disappointed when roof construction noise woke us at 7 am on a holiday morning. The staff was courteous; immediately moved us to a different floor in an upgraded room; but I left with that feeling of uncertainty. Why would they let that happen? My uncertainty was totally erased when I got a wonderful return letter from the administration stating the construction crew had broken their contract (hours of work). They even sent one of the hotel's luscious robes to soften the blow. I would certainly give them another try based on the great response we got.
100565,ATripAdvisorMember,04/28/2005,Very Nice Hotel! The suite was very hip and modern. I really enjoyed the flat screen T.V. and the comfortable bedding. Overall the decor of the hotel was great. The only bad thing was the size of the suite; the bathroom was disappointing; and the smell coming form the kitchen.
100565,HeightsGirl,04/17/2005,Not bad The location is excellent; can walk to everything. Our room faced the street; and traffic noise was quite loud even with windows closed; in summer with window's open noise would be bad (don't believe they have air conditioning). Restaurant smells (onions?) were very stong in lobby and elevator - but didn't make it into the room. Shag carpet stuff on headboards a bit weird and not sure how they would clean it. Room large and well appointed otherwise.
100565,ATripAdvisorMember,04/15/2005,Had hoped for more First of all; the location of the Andra can't be beat. Walking to nearly every sight in Seattle was a breeze. However; I strain to compare this boutique hotel to the others I have visited on the west coast. The amenities were lackluster; the weightroom seemed like an afterthought; and the staff was astoundingly incompetent and insincere. They seemed to know next to nothing about the property or the city; and the management seemed to be hiding out in some alcove behind the desk. Overall; if you have money to burn and are looking for a staff to challenge your patience; you will not be disappointed. Wether that equals a happy stay because of the location is up to you.
100565,ATripAdvisorMember,04/07/2005,Fantastic! This is the best choice in Seattle; not only for the price but for the quality and design of the hotel. Service was exceptional.
100565,KLP,03/17/2005,The Hotel Andra; perfectly quiet and comfortable My husband and I stayed at the Hotel Andra in downtown Seattle; in FEB 2005. The hotel room looked exactly like the pictures presented on their web site. I wanted special teabags and they were provided to me within minutes. I saw no maid service the entire weekend I was there yet my room was cleaned everyday.If you like a hotel that has very little activity except the front desk; valet and concierge; this is the hotel for you. If you like all of the business of a big hotel; this is not for you.The Hotel Andra is very quiet; in a very good section of the downtown; has a restaurant/bar attached and a bakery across the street and is within walking distance to the Market; Space Needle and plenty of shops and restaurants.
100565,ATripAdvisorMember,02/28/2005,Great New Hotel Dont miss this new hotel in Seattle. What a renovation; sleek style but very warm and inviting. Excellent service; friendly staff; very clean. Rooms are great size with big plasma TV's. Two restaurants to pick from; Lola and Assaggio; we tried both and they were excellent. Best hotel in Seattle; we will be back; thanks!
100565,ATripAdvisorMember,02/13/2005,Wonderful Hotel Experience Our stay couldn't have been better. Great service; beautiful clean rooms and two great restaurants to choose from. Will definitely return.
100565,ATripAdvisorMember,02/02/2005,Great Hotel; horrible smells. The Hotel Adra was conveniently located and decorated fabulously. The only problem we had was the cooking odors from the hotel restaurant permiated the entire building. We had to switch rooms and we were on the 9th floor! I doubt if the ventilation system was updated when the hotel was remodeled as our bathrooms in both rooms constanly smelled of onions. We actually considered changing hotels after the first night; but settled on air freshner and candles instead. We kept the windows opened all of the time and turned the heat off to try to eliminate the smells. Good thing that the bedding was warm.
100565,650golfer,01/18/2005,Andra was sophisticated; comfortable and friendly! I have always stayed closer to the financial side of Seattle (W; Fairmont; Monaco) but I decided to branch out and try a new hotel in the hip Belltown neighborhood after seeing a great offer on Travelzoo. What a pleasure it was to stay at Hotel Andra. Very friendly non-assuming staff immediately had my luggage inside before I got out of the cab! If one thing stands out about Andra it is the details. High end furnishings; bedding and great service combined with Plasma TV's in the rooms made for an enjoyable new experience in Seattle. The bartenders at Lola's (hotel restaurant) were very friendly and open late. I also enjoyed the four block walk to Pike Place Market on Sat. I will definately go back to Andra on my next trip.
100565,ATripAdvisorMember,01/02/2005,Perfect Location! My 8 yr old daughter and I stayed for New's Year and we both loved it! The location can't be beat-we were able to walk to the Space Needle; Pike's Place and downtown for shopping. One of the reasons I like small hotels is that they take the time to help. The staff was very helpful securing dinner reserv. for NY Eve at the last minute. Stayed at the Westin previously; but it's too generic.
100565,arlenejoe,11/27/2004,Charming renovated hotel in great location We spent Thanksgiving at the Hotel Andra. What a sweet little botique hotel; in a great location. It's not in the heart of Seattle's financial district; but about one or two blocks on the fringe - which means a more reasonable rate and not in the craze of the shopping frenzy. Parking was not a problem. Still; we were one block from Bon Macy; one block from the Cinerama movie theater; and on the same block as 3 of Seattle's upscale restaurants. The renovation of this older building was quality throughout. Great shower head; towels; and shampoo. Plush bedding; gorgeous window dressings. NY Times delivered. We splurged on the suite so our kids could have their own beds and a 37 plasma TV. The rate for the suite is comparable to a standard room 2 or more blocks closer into the financial/shopping district. Only downside is that the walls are a bit thin. Or maybe the baby that was crying early in the morning would probably be heard in even the most padded of hotel walls.
100565,Zoezer,11/02/2004,Great hotel; just needs better service Just got back from a week at Hotel Andra. We loved the hotel's design and our roomy Andra Suite. The room service from Lola was delicious. The location is outstanding. However; the hotel needs better service to match the fabulous environment. We had problems with housekeeping and some of our inquiries to hotel staff were answered rudely. There was no hotel information in the room except for the room service menus; and no information was volunteered about exercise facilities; etc. upon checkin. However; we would stay here again and hopefully next time the service will be up to par.
100565,ATripAdvisorMember,10/29/2004,I loved this hotel!! Now that I've stayed at Hotel Andra; I couldn't imagine staying anywhere else when I visit Seattle. I am so glad I decided to stay at Hotel Andra and not at the Westin. We stayed in a suite with two queen beds and it was huge. It looked better than the website pictures - which is a rarity. Lots of room to move around with a gigantic walk-in closet. The bathroom was unique and that's a good thing. Also plenty of room in the bathroom. The beds were very comfortable - we slept great. We went for a concert at Key Arena and were less than a mile away - totally within walking distance. We were within walking distance of everything; which is a definite plus for me.The service was great - the staff made everything comfortable and they were very friendly and accomodating.I honestly won't consider another hotel in the future in Seattle. I was very impressed. For the price; especially; the Hotel Andra is an excellent choice. I would suggest it to anyone I know visiting Seattle.Really cool hotel!!
100565,ATripAdvisorMember,10/17/2004,Why stay at the W? Happened to find the Andra on the United website. Did not see it on any other; so we weren't sure what to expect. My goodness; our room was HUGE. We booked a king room; which had a living room area; huge granite bar with cabinets; big closet and seperate business area. Our friends did not get the big room but instead got a mini walk in closet and other amenities. Hotel provides Frette linens; down comforter; robes; extra pillows; flat screen TV. Was very clean and modern. Location was great; Pikes Market is 4 blocks away; bus stop in front of hotel and valet parking. Walked to all shops and the mall; did not have to use our rental car at all. Never knew of this place (new) and will definitely stay here again. I am glad that the Westin was booked full.
100565,ATripAdvisorMember,10/10/2004,Great Hotel - Perfect Location I chose the Ambra because of its great location on the edge of Belltown and was pleasantly surprised on all counts. The hotel staff were friendly; the room great; the bed comfortable. The location can't be beat and the hotel restaurant; Lola's was exceptional. We had dinner and breakfast there and loved the food; the service and ambiance. The rooms are very stylish and have plasma TV's and wireless internet access.
100565,MarkCC,09/25/2004,Model; modern hotel Our Andra Suite was large; bright; and attractively furnished. Art deco with modern touches. We saw one room with a large flat screen TV on the wall.And the bed was very comfortable. The only negative about the room was that the closet could have been larger.The hotel is well-located -- only a few blocks from Pike Place Market; Nordstrom's; and Macy's.The hotel would have been more convenient if it had a news stand/gift shop; but there were plenty of stores nearby. There didn't seem to be a concierge; which didn't matter to us but might to some guests.We would definitely stay there again.
100565,ATripAdvisorMember,09/16/2004,Great Stay My wife and I stayed two nights over Labor Day weekend. We've stayed in many boutique and hip; modern hotels before but found Hotel Andra to be among the most pleasant. The room was spacious and the location great - very convenient to good restaurants and all the perks of downtown Seattle. Additionally; the hotel had a warm; inviting feel that many modern hotels lack. Finally; the staff was friendly and helpful. I highly recommend that you stay here - especially considering the reasonable price!
100565,phyl51,09/12/2004,Hotel Andra -- the Best! showReview(2525496; 'full');
100565,luv2travel27,09/10/2004,You must stay at this hotel!! showReview(2522591; 'full');
100565,ATripAdvisorMember,09/06/2004,Stay at the Andra! showReview(2515588; 'full');
100565,ExpatriateOman,08/28/2004,Great Seattle Location showReview(2499434; 'full');
100565,Alice27,08/20/2004,A Fabulous Hotel Experience showReview(2479310; 'full');
100565,biosdh,08/16/2004,A great boutique hotel. showReview(2452924; 'full');
100565,bruiserwoods,07/29/2004,Great review for a great hotel! showReview(2329705; 'full');
100565,ATripAdvisorMember,07/26/2004,Very Nice; Good Location showReview(2321612; 'full');
100565,ATripAdvisorMember,07/21/2004,Wonderful! showReview(2314028; 'full');
100565,ATripAdvisorMember,07/08/2004,Nice little boutique hotel showReview(2284203; 'full');
100567,jonny2019,01/01/2009,One of the best... We booked The Edgewater for New year's Eve. This was our second vacation to Seattle. We got a decent rate on Orbitz.com. Overall; we were impressed with this hotel. It is easily the nicest hotel we've ever stayed in. But....There are a few annoyances:There is no regular parking. You either have to park on the street and feed the meter or use the valet parking which is $28 bucks a day. If you book a waterside room; you're in for a treat. If you get a cityside view; the room is small and you'll get train noise all night. The shower only has a glass wall that goes halfway and doesn't move; so you have to worry about splashing water all over the floor while you shower. (never seen a shower like this before)Never eat any of the food or beverages that come with the room unless you don't mind paying 3 bucks for a small bag of chips or a bottle of gatorade. Other than these little annoyances; it's a beautiful hotel with a northwest woods theme. Everything looks like hand carved wood; including the walls; bed; and furniture. The room had high ceilings and a balcony overlooking the Pudget sound. The lobby was very cozy with many sofas and 2 fireplaces; as well as a water view. It's almost like staying in a huge; fancy log cabin.
100567,OREMAMA,12/28/2008,Loved most of it.... My daughter and I made our annual 'day after Christmas' trip to Seattle and had decided to try the Edgewater Hotel. I found it to be a quaint; out of the ordinary place. The rooms were very nice and clean; the staff was friendly; and the food was just fine. Our room was lovely; we were given a room on the third floor overlooking the water. We had a great view of the ferry/shipping lanes and when it got dark the NOAA ship next door was all lit up with Christmas lights - quite beautiful. My only complaint is that the walls in this hotel are very thin. We heard everyone who walked by but worse; we heard a lot of noise from the room next door. It was late so we didn't call down; but I'm guessing from the sounds of things it was a couple on their honeymoon or something. It was a little embarassing to be sitting by the fire reading with my teenage daughter and hear the very obvious sounds that came from the next room. All in all; we'd likely stay here again sometime.
100567,sincosenj,12/27/2008,Should have checked Tripadvisor This place was terrible just as many of the reviewers on Tripadvisor indicates. The last couple of reviews looks like it was written by hotel staff since they are the exact opposite of the real experience.From the low quality toiletries to the inconsistent house keeping this property should be rated a 3 star. Attempts are made to give the property a unique look but it only succeeds in making you gag from the incredibly poor taste in which everything is decorated. It almost seems like a big joke that everyone else is in on except for you.The hotel is noisy; the rooms tiny; the decor ugly; the staff is average; it is isolated from the rest of Seattle; the view is overrated; the nearby train is noisy; and the room stinky. The lounge had expensive $10 drinks and a good view but absolutely no character. After experiencing the boring lounge we decided not to bother with the restaurant and instead cabbed it into the city for food.I recommend using Tripadvisor and pick a 4 star hotel out of the top twenty instead of being foolish like we were and pay the consequences. In fact; you can probably pick a highly rated 3 star hotel and still fare ten times better than we did.
100567,TMillsCalifornia,12/26/2008,Easily the best Just one view from our room
100567,Palmsandpines,12/10/2008,We Would Stay Again We stayed at the Edgewater to celebrate my wife's birthday and to see a musical. The hotel is a four star hotel with very good service. Our room was an ocean view and all rooms have a fireplace. Our room had a claw foot tub; large glass (no door) shower and lots of granite. The bed was a pillow top and very comfortable. We enjoyed the modern; rustic look with the pine and river rock. If you are looking for a 4-star without character; then this is not for you. If you are looking for a Northwest (very nice) cabin feel; you have found home. The hotel is 100% non-smoking and clean.They provide a shuttle every hour on the hour to local spots.The only draw backs are as follows: Parking is $28 (valet) per night; the drinks are $10 each and they stop serving breakfast at 10 on Sunday to prepare for brunch. In recap; the view is fantastic; the service was great and the room was perfect. We would go again and we're glad that our Priceline bid landed us at the Edgewater.
100567,TripleP998,12/08/2008,Nice rate; bed I didn't really have a problem with this property at all. I booked it on Hotwire for $118. When I showed up; they upgraded my room from a queen sized bed to a king sized bed. The bed was very good quality. I had a view of the water which was great.The decor is definitely inspired by the great outdoors but is totally fine for a 2-night stay. My meetings were downtown so I just had a couple of nice 20-minute walk to get to where I needed to go. The bed was very comfortable and the bathroom was nice and decent-sized. The bathroom amenities weren't great quality; however.Comparisons to other top hotels are unfair in my opinion. Yes; you could get a very nice room in downtown Seattle but you would have to spend 2-3 times more for it. For a business owner like myself where travel expenses are deducted from my bottom line; the Edgewater was a great find.The biggest sour note was that on my second night the room next to me was occupied by a drunk threesome that came back to the room at 2 am and proceeded to talk loudly for the next two hours.
100567,SpeedFreak79,12/01/2008,Looks like a dated retirement home Just like many of the other reviewers we received a discounted rate through an auction site. This is apparently the only way to fill their rooms since they have little else to go on. This must be one of the worst decorated 4 star hotels in the US. They have some weird plastic log cabin theme complete with dated prints; a dirty bear foot stool and a teddy bear on the bed.The decor is dated and the carpets are worn through. The rooms are decorated in terrible taste but I have to give them credit for a comfortable bed and a small but functional bathroom. If you are used to large American style hotel room you will be very disappointed since they have tiny European style rooms. To make matters worse the room had some weird odor which is either from old age or from smoking. The waterfront view was overrated since the first bunch of rooms have their view obscured by the ugly building next door. Even though we were on the other side of the train tracks we still heard the trains coming by every hr or so.The lounge was decorated in the same bad taste log cabin style decor but played hip ultra lounge music. After scrutinizing the poor drinks menu and paying too much for our drinks we got the hell out of there. You can only stomach so much of the ugly decor. You want to save all your energy just to get through the night in the ugly hotel room without jumping in to the water.We will not stay here again even if it is the last hotel available in Seattle. In a city with such diverse and amazing hotels it is hard to believe that this place is still in business. Next time I will book directly with a well reviewed hotel and pay a little extra a night.
100567,naport44,11/30/2008,Overated needs to be upgraded; not worth the money! We live in Seattle and each year we book a hotel room downtown for the tree and BON star lighting. This year through an auction site we ended up at the Edgewater for around $120/with tax. Upon arrival we were told we needed to shell out another $30.00 to get a waterside room. We obliged thinking we got a good price through the auction site and were in the holiday spirit. Once in the room it had an overwhelming smell of smoke upon arrival even though the check in person told us twice the hotel was non smoking. Our water view was nice but too close to a dock where a large boat was being worked on even late at night! The decor of the hallway and the room were very dated and did not have a Seattle feel. This hotel is not worth more than $120/night; I feel very sorry for others that have paid $250/night for this place especially for a room that is not waterside. I would not recommend this to anyone as there are so many other better alternatives in Seattle.
100567,rainystate,11/29/2008,wonderful getaway We were upgraded to a water view room yesterday upon arrival with no extra fee involved.The restaurant was top notch and the food was delicious.The decor of cabin type lodging was comfortable and first class linens and extremely great bed made for a good nights sleep.Staff were accomadating and efficient. A Christmas tree was just being put in the lobby when we arrived and this morning on our way to breakfast it was looking beautiful in the gorgeous lobby. Unlike previous reviews I just read we found this hotel to be first class.
100567,Tonym6969,11/26/2008,What a cheesy joke!!! We booked this hotel through an auction site and ended up paying about $120/night. On paper it looked like we got a steal of a deal for a waterfront 4* Seattle hotel. Upon arrival we immediately realized that the hotel is probably having trouble filling their rooms through conventional means and are now resorting to auction sites to try and fill rooms.The entire hotel is decorated with cheesy ornaments and prints to give it an old run down log cabin type feel. It cold be used for an over the top comedy set to shoot movies like Dumb and Dumber. During check in I was told that my room rate will get me a 1st floor queen bed and that it will cost me $30/night to upgrade to a king on the water side. I declined and magically received a 2nd floor king bedroom on the city side for no extra fee. The city view can probably be more adequately described as a noisy rail road track view.Overall the hotel seemed more like a 3* instead of a 4* when taking into account the low quality toiletries and housekeeping. We tipped housekeeping every morning and received different service every day. The first morning they removed our dirty glasses and did not bother replacing them with new ones; they did not take out the garbage and left the ice bucket full of water with no replacement bag. This routine continued for the remainder of our stay. Inconsistent housekeeping means a lack of quality control which is supposed to be held in high regard at 4 and 5 * hotels.Overall the hotel was worth the $120/night but not a dollar more. We will not be staying here again and do not recommend it for any other travelers.
100567,maf1127,11/20/2008,Cut off My date an I had one drink at the bar; and were clearly not inebriated. However; the waitress Trisha refused to serve my date and I. My date asked to speak with the manager; who said she saw my date walking and believed she was overly intoxicated. The truth of the matter is my date had a prosthetic leg; and walked with a limp naturally. My date was horribly embarrassed by the manager and waitress in front of a large group of people. Clearly; people with disabilities are not welcome at the Edgewater. Or maybe it was because my date happened to be of a different race than everybody else. Either way the Edgewater is a discriminatory establishment; stuck in the 1950's.
100567,TripperZA,11/10/2008,Overpriced and not great Very disappointing property. The setting on stilts hanging over the water is fabulous but that's where it ends.The decor is odd and incongruous with my impressions of Seattle. It's log cabin-ish and better suited to a ski lodge in Vermont or Colorado. I requested a water-facing room on check-in and was told it cost 50 dollars more than what I'd paid. Having already forked out around 300 dollars for the night; I declined and took a city facing room. The irritating part was that my colleague booked on the same room rate and through the same agent; who checked in right behund me; got a water facing room for no extra charge and without asking!Notwithstanding the odd decor; the hotel looks tired and worn. My room was abysmally small and I am amazed that American travellers would accept rooms of this size; knowing how spacious hotels are in general. I am not a large person and do not have a problem with the typically smaller rooms that one finds on the Eurpoean continent. There was barely space to move around the double bed and if I had been sharing I would have felt claustrophobic. The city-facing rooms are next to a railway line with a busy level crossing and a clanging bell every time a train passes by!! This happens throughout the day and night. These rooms need to be twice the size and sound-proofed. I had 3 nights on the trot in Chaicago; Seattle and San Francisco and this was the by far; the worst value of all 3 cities. You can do a lot better at the price elsewhere in Seattle.
100567,Wedding76,11/03/2008,Bait My wife and I held our wedding at the Edgewater Hotel (Seattle) September of 2008 and were unpleasantly surprised when we got back from our honeymoon and found out that our final bill was almost 30% (over $4;600) higher than the final estimated we received just days prior to the wedding. When we met with our sales representative and her manager we were told that the original estimate was just that; an estimate. They then assured us; however; that our satisfaction is their priority; they鈥檇 review the final bill and see if we could 鈥渕eet in the middle somewhere.鈥?Our sales representative called us five days later to let us know that the best they could do was offer to reduce our final bill by roughly $1;600. I will say that my wife and I can agree that the location; presentation; and catering made our wedding experience absolutely phenomenal. This was definitely the best day of our lives but we can not shake the horrible taste left in our mouths as a result of our final billing surprise.
100567,spikeSanDiego,10/06/2008,Not worth it for an overnight stay The location and view of the harbor is great. The rooms are comfy with cute bear foot stools; stuffed bears on your bed and a nice fireplace. The linens and bathrooms are top notch. I had reservations at the Quality Inn by the Space Needle but then changed to the Edgewater after bidding on a 4 start hotel. If I had stayed at the Quality Inn; I would have had free internet; free breakfast and a free shuttle to pier 30 for my cruise the next day. The Edgewater had none of this. The Edgewater charged $10/person for a ride to the pier so the 3 of us took at cab for $15. I went to the bar with a $20 bill to get 2 glasses of wine; but couldn't find any on the menu that I could afford and still tip the bartender. I wish I had kept my reservation at the Quality Inn.
100567,FloellaFlower,09/28/2008,This hotel is a little odd... This hotel has its good and bad points; but if you are looking for something a little unusual or quirky this could be for you.I had this hotel booked for me by the company I was visiting and having read a number of reviews on this hotel which were pretty mixed I was concerned at what I would find. The room: I had a deluxe 'city scape' view which was a resonable size and overlooked the entrance to the hotel. The room itself was clean the bed comfortable but for me personally the decor was not what you would expect in a city hotel. Although nothing wrong with it the slick modern bathroom did not match the log cabin and cuddly toy approach in the main room. The restaurant: The restaurant (bar and lounge) overlook the water and when eating in the restaurant the view is a fabulous place to watch the ships and seals. The dinner menu itself I was not so impressed with. I ate once in the restaurant and struggled to work out what was being described (that could be down to me being English and not familiar with the terms) The food I did have was however very good but I didn't return as it is of a higher class of food and far to fancy to eat regularly. Breakfast has a good choice of foods with a good continental option - but be prepared to wait to be seated! The service is not as efficient as in the evening...Room service: efficient; tasty food - my only complaint is that there is not anything light like a sandwich on the menu; 18% tip plus $2 charge is added for each order.Hotel in general: I have encountered more friendly and efficient staff in other Seattle hotels - they are not bad but I felt at times I was an inconvenince to them. The general decor and facilities are good however the corridors upstairs are in desperate need of a revamp - the carpets are tired the mustard paintwork makes them look worse than perhaps they are. The woodwork is chipped and battered in places and so this is probably the worst area. The business 'suite' is a small cupboard in which you do not want to spend too much time - there is a gym which from what I could see was very busy but not used by myself. Location: fabulously placed on the waterfront ; however slightly out of town if you like walking - although they do offer a suttle bus to in to town. The cruise ships are right next door so you dont want a room overlooking that as all you see is the side of the cruise ship. The rail tracks do run close to the hotel but I had no trouble with the noise that some had reported - maybe just luck or that I am used to train noise.Overview: I would not be unhappy to stay here again although would probably select other hotels in Seattle over this one. It is clean and comfortable and the waterfront views are definately its best feature.
100567,slpgraves,09/16/2008,Scenic Lodge-like hotel. Cozy; comfortable rooms; right on the waterfront; with fireplace and balcony extending over the bay. A beautiful view of Elliott Bay and Olympic mountains. The lobby and all dining areas have a gorgeous view. Just go in the winter -- it's too warm to use the fireplace in Sept. The service in dining wasn't the best; but the scenery being enjoyed made up for it.
100567,Grace19,09/11/2008,Charming; Terrific Service; Great Location I hosted a business meeting here for 3 days. Attendees and I were very impressed with the charm of the guestrooms: beautiful NorthWoods decor and gas fireplace was fabulous. Bathrooms are stunning; updated for contemporary look; with riverstone showers.The service we received from the Sales/Catering staff was impeccable. They went above and beyond to meet our needs. Our group visited the bar/lounge several times - service was slow at times; but nice atmosphere. We did not eat at the restaurant; but food from catering was the best catered hotel food I've ever experienced.Hotel is in walking distance to the Fishmarket and Belltown. Great restaurants nearby.
100567,jaybird08,09/04/2008,Cozy Lodge Like some other reviewers on the site; my boyfriend and I ended up at the Edgewater after bidding for a 4-star hotel in Seattle. We both really enjoyed our stay. The room; although on the small side; was well-appointed; with comfortable linen; a cozy fireplace; a cute teddy-bear on the bed; and a wonderful bathroom with spa toiletries and a rainfall shower-head. If possible; get a room overlooking the harbor since the view is breathtaking and the best part of the hotel. The location was great since many of the famous landmarks in Seattle are within walking distance. The one thing I would watch out for is the cosly parking fee; which comes out to almost $32/night for overnight parking plus tip. That said; I would definelty stay here again; sans the rental car.
100567,seattletrip,08/31/2008,Sleepless in seattle The hotel is a glorified Motel. We stayed there for 5 days without a single nights sleep. The MOTEL sits right by commercial railroad tracks. All night you hear screatching tracks and train horns. We are not light sleepers; and this place was impossible.
100567,Inveener,08/27/2008,Great Deal We recently pricelined a 4 star hotel in Seattle for 120 dollars a night and ended up at the Edgewater. Similar to previous reviewers; we were also offered an upgrade to a king size room with a water view for 50 dollars more. We declined to pay the extra money; and ended up being put in a king-sized room with a water view anyway (for no additional charge)! The room was cute; with log cabin-esque furnishings; a gas fireplace and a balcony over looking the water. The bathroom was sparkling clean and quite fancy. The lobby and lounge had gorgeous seating with huge windows on the water...perfect for watching the sun set. Hotel is within walking distance of the wharf restaurants/bars and Pike's place market. It is also pretty close to the Space needle (walking distance for us). Staff was exceptionally friendly and we didn't have to pay for our valet parking (don't know if that was a glitch on their part or not). Highly recommended at the priceline price; however; many rooms face right on the parking lot/driveway...which would really be a bummer if you were paying full price.
100567,traveltaste,08/18/2008,Terrible Accomodations - Ruined Impression of Seattle I decided to stay at this hotel after hearing from a work colleague that it was a great place to stay; on the waterfront in Seattle. Before booking my stay; I checked out the website. Talk about misleading pictures; etc. When I got to the hotel on a Sunday afternoon and checked it; I was immediately disappointed when I got to the hotel hallway where my room was. Very dirty.... reminded me of an old college dormitory. My hotel room; which did not overlook the water; but rather the train tracks; was small; but clean... no drawers for clothing; no desk to do some work. Additionally; the hotel was loaded with folks who spent all weekend at Hemp Fest. Would NOT recommend that you get fooled by the website. I heard from a lady that I met in town at dinner that she highly recommends the Inn at Black Market or The Alexis..... I only wish I had met her earlier as i think I would have had a different Seattle experience. There's always next time. Don't waste your money at The Edgewater.
100567,2DogsCalgary,08/18/2008,Marvelous Waterfront Views Morning Visitor
100567,pitonBellingham,08/17/2008,rip off we thought the service was fair. the location good if you want to walk to pikes and the wharf area. we however do not trust the management as they try to add an additional 150 dollars to our bill after we had checked out stating that we smoked in the room which is completely FALSE. there is also no parking in the area and you are forced to pay for valet parking. i understand that a lot of hotels are trying to squeeze money out of customers thinking that we wont notice but this is so blatantly ridiculous
100567,pelicaninabathtub,08/10/2008,Overpriced - Mediocre hotel with some history. Overpriced - Noisy Location - Mediocre service.I've stayed at much nicer hotels in bigger cities for far less than this hotel.We flew into Seattle for a romantic weekend and attracted to the hotel's unique location we thought we would splurge and stay at the Edgewater. The room was nice; well decorated but nothing impressive. The room was small; a coffee table and two upholstered chairs were crammed at the foot of the bed. The small balcony was dirty (lots of dead bugs) with only a flimsy divider between ours and the next room's balcony. The balcony overlooked ... cruise liner decks and stateroom balconies! The noise of the cruise liner's engines; their bells; loudspeaker announcements and the hustle and bustle of the people boarding them right outside our window from dawn to dusk; did not make for a pleasant stay. We tried to order breakfast in bed. Room service took forever; they got our order wrong and the Hollandaise sauce on the Eggs Benedict was cold and congealed. Their muffins tasted store bought; not fresh. Their coffee was blah!Had the hotel cost $90 or $100 a night I would've put up with it; but for $400+ No way!
100567,lynz001,08/08/2008,Great Stay! 2 adults in early 50's for 3 night stay on priceline bid July 29-August 1; 2008. The location was excellent as we walked to pike market; space needle and pioneer area of town; never needed transportation. We did do a sightseeing tour of Seattle as well. We received a room on the 1st floor and were upgraded to King Bed no charge; we were offered to upgrade to waterfront for 50.00 per night but declined. The hall way was dark and there was a musty smell but once we opened the door to our room we were very happy. Although on the first floor we could not leave our curtains open as people are always walking by we only needed the room for sleep as we are out all day long and evening. There are train tracks nearby so beware you will hear the train blow and it is loud; I heard it at 3:10am one night and then the next nights I did not hear it; I am a very light sleeper and my husband did not hear it at all but he sleeps like a log. The waterviews from the lobby and lounge are so nice we sat and had happy hour one day and used the lobby lounge to look out at the water so no need for the extra cost of a waterview room. The weather was also on the cool side so would not have sat outside anyway. I loved the washroom in the room it was awesome; every time I entered it I told my husband how much I loved it. The bed was comfortable and had a nice TV. We did not unpack and there was very limited drawer space. We also had robes in the room which was nice. Overall for the price we paid I was pleased. I do not think this hotel is good for families as it is unique for its decor.
100567,abbelie,08/07/2008,fabulous place We absolutely loved our stay here. The fireplace and teddy bears in the room make it very charming and a peaceful room to come back to after a long day of exploring. The bathrooms are well appointed with a nice sink; tilework; and a terrific rainfall showerhead. The location is very beautiful; right by the waterfront and the park with all the statues. Even Seattle Center and Pike Place Market are a short stroll away. We would definitely stay here again.
100567,ESNODs,08/02/2008,Enjoyed the Lodge Decor When I won the Edgewater with my Priceline bid for a 4* star downtown Seattle hotel; I was initially disappointed. I knew it was not really downtown; and it has had a reputation as a very tired hotel.Granted; my expectations were not high; but I was pleasantly surprised. My teenaged daughter and I checked in early into a very nice room on the 3rd floor. It had two double beds; a desk and a seating area with a fireplace; two chairs and a stuffed bear ottoman. My daughter adored the bear ottoman ; which they do sell in the giftshop. The Edgewater has obviously undergone a recent complete renovation. The consistent decor throughout the hotel and in the rooms is a mountain lodge theme -- very cute in an almost Disneyland way. We liked it.Pike Place Market and downtown Seattle are very accessible: a nice stroll away. We ate dinner at The Old Spaghetti Factory which is just a few minutes walk in the other direction. Also just a 5 minute walk to an awesome little coffee and pastry shop called Uptown Espresso.Nice bathroom; good linens; bathrobes; flat screen tv; comfortable beds and pillows in a dark; quiet room that provided a solid 8 hour sleep. All-in-all; a good experience for us; especially at the Priceline rate of 50% off the lowest published rate. I don't give it the five star rating because of little details: they only give a USA Today; instead of WSJ or local paper; halls are dark; room service trays in the hall weren't picked up promptly; the parking charge is very high and I overheard the bellhop tell a guest who was checking out that it would cost $20 for them to leave their luggage for a few hours.
100567,Linkc71,07/22/2008,Waterview room with a balcony - worth the money. My husband I stayed at the Edgewater on our recent visit Seattle. We booked the room through a travel agent and was not sure what to expect. The outside of the hotel is not much to look but the room we stayed in was spectacular. Wow; what a view. We had a waterfront room with a private balcony overlooking Elliott Bay. All we heard were the occasional seagulls. In the evening the sunsets were breathtaking. You could see all the sailboats; cargo boats; tugboats; etc cruising in the bay. We had a view of the Olympic Mountains to one side and downtown Seattle on the other. I dont know about the other rooms but ours was perfect!! However there is one note I would like to add that the first day it appeared the commons areas of the hotel were a little dirty (maybe due to high occupancy) but the next day everything was clean and tidy.
100567,TravelPro35,07/17/2008,Great Room; Great Hotel Staff...Avoid the Bar! Booked through Priceline; $122 including fees (offered $100). Arrived at 12:00pm; our room was ready. Offered the $50 upgrade at the front desk; opted to see our 4th floor City View room first. Our City View Room was small but doable. After passing a Waterview room that was being serviced; we fell in love and called down and asked if we could have that room; they were only too happy to oblige. The hotel front desk staff were absolutely wonderful as well as housekeeping and the housekeeping manager. THEY NEED A NEW BARTENDER! This guy had to be the worse bartender I have ever dealt with. I still do not know why I tipped him. Two draft beers....doesn't sound too complicated; he poured the wrong beers AND overcharged us. Really; how hard could that be. How many people in the bar...including us? A total of 6...all drinking drafts. He was rude; cold and should be behind a desk...not dealing with the public. Avoid the bar at all costs. (I did overhear a waitress talking to a manager saying her table was also overcharged for their drinks.) One last thing; noticed when I arrived home; I had a minibar charge on my bill. Which meant I was once again calling to dispute a charge. Seemed odd to have to dispute two different charges from a hotel I was at for less that 24hrs. Regardless; the rooms are beautiful but beware; if you go when a cruise ship is in town; you may have part of your view blocked.
100567,idahogrrl,07/14/2008,Pleasantly surprised Priceline customer I read a few reviews from people who booked the Edgewater hotel through Priceline; so I was a little nervous. Fortunately; our experience was very pleasant. Knowing that the hotel charges $28 for valet parking per 24 hour period; we decided to go ahead and arrive early and park the car for the day and just walk around downtown. When we arrived around 1:00 we told the valet that we hadn't checked in yet but could we park; they were very nice and accomodating. We went ahead and went to the front desk not expecting to check in; but got our room reserved and everything.The service was very friendly and I didn't get any attitude about booking through Priceline. We were offered an upgrade to a water view room for $50 but declined. (Another reviewer mentioned the spacious lobby with fabulous water views - I agree that between the VERY comfy lobby; lounge; and dining area there are plenty of places to sit and stare at the water if you want to so you don't need a water view room). There were no rooms ready; but we were told that there was only one party ahead of us and that they would call us when the room was ready. No problem; since we weren't expecting to get in early anyway. We were called within an hour given access to the room. We went ahead and took our luggage up to check it out. It was room 407 facing the city. For a non premium view; we had a very nice view of the city including the space needle. Of course; at the Edgewater you are pretty much below the town; so it's not like you have this huge 360 degree view; but looking at some of the photos of dumpsters from another reviewer; this was definitely better than that and quite pleasant. The room was quite small; but cozy and comfortable. Neat bright red painted bathroom with black chrome accents. Nice rain shower; good smelling soap/shampoo; etc. Upscale amenities. Fridge; small TV; nice ice bucket glasses. Comfortable bed pillows. I think it would have been TOO small for more than a night or two; but for one night it was fine.The most attitude we got was from the bartender at the lounge. And some of the lounge patrons were a little chichi for me; but it was still a nice night out with hubby.Negatives: the elevator floor was dirty - it had dark stains on the carpet and looked like it hadn't been vacuumed. I noticed this more the day we checked out so maybe it was just especially trafficked over that 24 hour period.Postives: definitely a good deal for $135 on priceline ($110 bid plus their service fees). Easy walk to Pike Place Market; waterfront; fairly easy walk to downtown shopping district.
100567,KCCPOLY,07/08/2008,Will come back!! My husband and I visited Seattle for the first time in Dec. 2006. We were celebrating our 1st anniversary - and we had an amazing time. The Edgewater was perfect!!! The staff was one of the best I've ever experienced. The hotel runs shuttles around town every hour during the day; so if you don't want to walk; you just head downstairs on the hour and off you go! All we did was tip the driver; which we loved doing because they were great and full of information - they even made us reservations at a local restaurant while taking us shopping; they just called someone at the hotel and gave them the info! We enjoyed walking to nearby restaurants; and even enjoyed the walk to Pike Market - although I wouldn't recommend walking to older folks as it is fairly good distance (we aren't in great shape ourselves but it was a pleasant walk). We had a waterfront room; on the 1st floor; which is interesting in the winter! We had waves crashing right on us basically - but we loved it! We probably could have moved higher up if we didn't enjoy the crashing waves; but we never asked. During our stay we had a problem with the TV. Within minutes the repair man was there fixing it and they even bought us a movie for the inconvenience.The ambiance is wonderful for a winter stay. We loved the entrance with the huge fireplace; and really loved the rooms.I would 100% recommend this hotel to anyone visiting Seattle.
100567,MichelleTravels,07/04/2008,Deceptive room descriptions; unconcerned customer service; overpriced "view" Our Full Waterfront View for $375+
100567,kro99,07/03/2008,Enjoyed our stay at the hotel. We bid on Priceline at $125 a night (2-night stay end of June). On our arrival; at our request; we were cheerfully upgraded to a room with a king bed; and (not at our request) to a room with a balcony. We weren鈥檛 offered a $50 upgrade to a water-side room as others have commented on. We had a view of the top of the Space Needle from our city-side room. Train noise is loud on the city side so be aware if this kind of noise tends to bother you. We kept the patio door /windows closed at night and the trains didn鈥檛 bother us at all; although we are sound sleepers. I agree about the curtains 鈥?some sheers to allow light in but maintain privacy would have been nice. The Adirondack chairs on the small balcony were comfortable.Noticed a cruise ship docked pretty darn close to the southern part of the hotel; which I would imagine would be startling when you open your window to enjoy THAT water view! (There are a lot of cruise ship travelers staying at the hotel before and after cruises.) The front desk staff; valets; and maids were all very friendly and helpful (especially the maids 鈥?every one we passed had a cheerful smile). Weren鈥檛 very impressed with the bar/wait staff. I asked if the bartender knew how to make an Italian margarita and was told no 鈥?wouldn鈥檛 you expect a bartender to have access to a drink recipe book? Making drinks IS his/her profession; isn鈥檛 it? I was asked if I knew what was in it 鈥?I鈥檓 sorry; but if I鈥檓 paying $12 for a drink; I don鈥檛 think I should have to direct the bartender on how to make it. My husband said the clam chowder was good but not highly exceptional. That was the only meals we at the restaurant.The rooms are small but I thought they were comfortable 鈥?had everything you needed. We didn鈥檛 try the gas fireplace. My husband thought the bed was uncomfortable; but I thought it was fine. In fact; I slept better in the bed at the Edgewater than in the bed at the Liberty Inn we stayed at the next 2 nights (Dupont). I think the location is better for leisure travelers than business people--It's walkable distance to many tourist attractions and good restaurants. Minibar prices are extremely high; as is the parking fee ($28 for overnight guests). Recommend checking out the other parking options mentioned by reviewers. There鈥檚 a small convenience store a block or two up (Wall). There is a Cost Plus World Market a few blocks away (toward downtown but up a block from the pier road); that has reasonably priced wines.The hotel is very distinctively decorated. The hotel lobby is more like a living room; with comfortable reading niches; a fireplace; and game tables (backgammon; chinese checkers). We had some lovely warm weather while there. I went looking for a place to sit outside to read; and was surprised that the hotel had no outside space for people to enjoy the water/weather. There were some benches on the side of the hotel near the parking lot (over the water and near the Port Authority building); which met the need; although sitting in a parking lot wasn鈥檛 exactly the experience I was looking for.
100567,springsBoston,06/26/2008,Edgewater is perfect for a cruise vacation My mom I were planning an Alaskan cruise on NCL and booked this hotel based on internet research. It was better than expected and we had a terrific stay. It was super convenient to pier 66 (right next door). Tourist attractions were close by and the hotel staff were very helpful with maps; directions and advise on sightseeing and getting around. We never once felt the need for a cab (and my mom is 70). The room was cityside. We couldn't see the water from our window but we could see the Space Needle. The lobby had one of the best lobby views ever; big comfortable chairs; tables with board games and newspapers. And stuffed salmon on the walls. And trees. Breakfast was a little expensive but convenient and there were plenty of dining choices a short walk away. The bathroom was so pretty; I'm going to remember it for the next time I remodel my own. Edgewater helped to make my first impression of Seattle exceptional.
100567,bruce07950,06/22/2008,Good features but not for me This property upon arrival has some attractive northern lodge decor. There is a striking outdoor gas fireplace by the entrance. Check-in was handled well and we were escorted to our cityside rooms. (As we were going on a cruise we did not see fit to pay double for water view rooms. Since the property is built on a pier; the only place we could see the water was from the lobby; the cocktail lounge; and the restaurant.The hotel sent a car to pick us up from the airport for $42 plus tip. More than a taxi; but we needed a bit more space for 3 people plus luggage. Parking is limited; and the streetcar line is out of service. Buses are available but did not seem to be convenient for travelers to get to shopping or restaurants.The corridors are attractive but long and fairly dark. WIth a scarcity of elevators; we often took the stairs which were old and unattractive.The bathroom was the most striking feature of the rooms; with a stone shower and two shower heads (no tubs). We found it rather odd that the only closet in the room was inside of the bathroom. There was no auxiliary source of heat in the bathroom which is a touch we like when getting out of the shower.The entertainment center/armoire had a few drawers for storage; but not enough for 2 people. In both of our rooms; the doors on the entertainment center would not stay open. (ever hear of shims?)We were rather baffled by the heating controls for the gas fireplace which we understood was the main source of heat in the room (cool nights so we did use it). The upholstered chairs seemed a bit worn but were comfortable. The lighting in the room was really not adequate if you wanted to read.The beds were comfortable enough and had nice pillows. Linens and towels were adequate. There were not enough hooks for towels or clothes. House brand toiletries were OK and a quality toothbrush was provided upon request.While we were advised in several places that there had been two restaurants in fact there was only one with entrees that started at $26 and most were far more expensive. We only ate one meal there given the cost. Breakfast would have run a minimum of $15 had we chosen to eat that there. Room service while not tried was expensive. No other restaurants were within comfortable walking distance. A coffee shop at the Victoria Clipper pier next door but only open M-F is within a half-mile and a good value. While we enjoyed our stay; I'm not convinced it was worth the price we paid.
100567,rrqueen,06/18/2008,Perfect Location! We spent three nights at the Edgewater in downtown Seattle. We bid for the room on Priceline and got a great deal at $110 a night; considering their room rates were posted at over $350 a night. Check-in went very well. Because we purchased the room on Priceline; we were given a very small room with a single queen bed. Since there were just two of us; it was perfect. Our only complaint was that the room did not have a dresser or enough hangers in the closet for us to unpack our suitcases. We were given a city view; overlooking the Space Needle. No complaints about the view; but we could've done without the train across the street; blowing it's whistle at 4:00 a.m. and 6:00 a.m. both mornings! We ate appetizers in the restaurant one evening and had breakfast one morning. The food and service were excellent on both occasions. We walked everywhere and felt safe; even after dark. Pioneer Square; Pike's Place and the Space Needle were all within a 10-30 minute walk. Unless you plan on leaving the Seattle downtown area to sightsee; you do not need a car. A free bus stops in front of the hotel and runs every 20-30 minutes. If you do have a car; they charge $28 a night. We would definately stay at this hotel again; and would highly recommend it to our family and friends.
100567,Nyperez,06/13/2008,Worst room ever!!! Awful room
100567,StacieKelseyvilleCA,05/25/2008,Loved it!!!!!!!!!!!!! Booked this hotel through Victoria Clipper.com! Absolutely gorgeous room! Waterside room! Cruise ships only 10 feet away from room window! Fireplace was wonderful! Bathroom is nice; shower is a little different; as its an overhead shower; but we loved the room! Beds were cozy and so comfortable! Pike Place is 10 minute walk; loved it! Would absolutely recommend this hotel to everyone! Courteous service; clean rooms; quiet; and a wonderful lobby!!!!!!!!!!!!!!!
100567,granderosso,05/19/2008,ditto the other recent reviews I would echo the previous several reviews. It is an above average property; but nothing really deserving of the (to me anyway) high rates. I was there for a business conference; so my room was paid in a group by my company; but I would have probably tried priceline; etc; if I had been making the call.I must have been in the same room as the previous review (405?) because we had all the same problems with the fireplace; train noise; etc.We brought some of our own wine and put it in the mini-fridge; used the hotel wine glasses. The next morning after returning from breakfast; our room was made up; but we still had the same dirty wine glasses. My wife saw the cart in the hall and took a couple clean wine glasses. The mini-bar guy flagged her down and told her that his service was seperate from the maid and that we would get clean glasses later. He also let her know that the wine glasses and fridge were intended for patrons who buy MIMI-BAR wine; etc. Very snooty.
100567,OffTheBeatenPath,05/12/2008,Okay for Priceline; but not worth full price The Edgewater has been designed as an upscale concept hotel; but the focus was on appearance; not substance. It's worth it if you can get a water view room for less than $100 on Priceline; but it's definitely not worth full price (especially for city-view rooms).A little background: I have spent a lot of time in Seattle -- and in hotels in Seattle -- because I have family in Seattle and I used to work in Seattle. I lived in hotels during the week and went home to Vancouver on weekends; so I know Seattle hotels pretty well. I had eaten both brunch and a business dinner at the Edgewater in the past two years; and enjoyed the restaurant and the views both times. So when I bid $89 on Priceline and got the Edgewater; I thought I'd gotten a good deal. In the end; it was a mixed experience; though; much in line with the reviews here.The good:The bathroom. We didn't get a tub (or a balcony); but the shower was quite nice. I liked the dual showerheads; and they had provided pretty much everything I needed in the bathroom (blowdryer; magnifying mirror; etc.).The woodsy kitsch decor. The nice thing about it is that it's meant to look worn; so where the halls (especially) were worn; you weren't sure whether that was part of the hunting lodge look or actual wear. Usually wear tear in the hallways bothers me; because of the decor it didn't here.The staff. They were in general pretty friendly; we didn't have any problems checking in or out.The bad:The mattress. Hard; hard; hard. At a hotel that lists for Westin heavenly bed prices; I didn't expect the Best Western mattress. (Actually; I think the mattress at the Best Western over by Seattle Center was better the one time I stayed there.)The trains. We were in a city-view room; as it was a Priceline reservation. We were offered an upgrade to water view for $50 / night; but didn't take it as we weren't tourists didn't need the view -- I didn't think about the train tracks; though. Combined with the rock hard mattress; the trains squealing by all night make it pretty difficult to sleep. Avoid city-view rooms.The keys. They demagnetize at the drop of a hat; which led to awkward moments where neither my husband or I could get into the room. The desk staff said it happens all the time if you put the key near credit cards or cell phones. Okay; well; where are you going to carry the key if not in a purse or wallet; both of which appear to be landmines of key demagnetization? Management clearly knows about it; why is it not fixed? No other hotels have this problem.The size of the rooms. Teeny; as already mentioned here. We only just had space to walk between the queen-sized bed and the chair. The little things (also quite mixed):The nickel-and-dime routine. If a cafe two blocks away gives me free wireless with my $2 coffee; why can't the Edgewater give its customers free wireless with their $100+ room? If I can park on the street for free right outside the hotel; why charge $28/night for parking? (not to mention I think $28/night is the most expensive hotel parking I've ever seen in Seattle.)Weird layout. For some patrons; the long walk may be difficult. The lobby isn't in the middle of the hotel; like in most places -- you check in and then all the rooms are down a long; long; narrow hallway. The elevator is halfway down that hallway; not near the lobby. So it could be difficult for elderly or handicapped patrons to navigate.The number of people. Because it's on the water it's an event hotel. You'll see a lot of people in the narrow hallways and and in the lounge / lobby. We didn't have much problem with noise in the hallways up on the fourth floor; though; fortunately.No name toiletries. The sort you'd expect in a mid-level chain; not a place trying to be upscale. Also; a very strong; not very pleasant scent to them. They were supposedly from a spa in the Noble House chain (basically the same as generic Holiday Inn toiletries). It didn't exactly make me feel I was in a hotel worth $300 a night (good thing I didn't pay that).The fireplace. Nice idea; but ours didn't work. It had a pilot light on all night; but no matter what we did with the thermostat the fireplace wouldn't light. We tried the timer as well and that also didn't work. Trying to sleep across from the pilot light; combined with the train noise and the hard mattress; was difficult.The curtains. Two choices -- completely shut and blocking all light; or completely open and flashing the street as you dress. I like having some light in the room during the day; even while I'm getting up getting ready; so a set of sheers behind the heavy curtains would have been nice; and you usually see that in hotels; but the Edgewater just had one set of heavy curtains. Many of these are not big things; but small touches that; when neglected; show that the Edgewater isn't an upscale hotel worth the money they charge. If you can book a water-view room for under $100 on Priceline; it's worth it. If not; it's not.
100567,wazzurx,05/06/2008,For a priceline deal..... I stayed for 2 nights while visiting family. I booked though priceline and after reading other online reviews; I was somewhat pleased with my stay. First off; if you do book through priceline then seem to give you 2 twin beds which were barely long enough for me (6ft) and the heating system is dificult to operate. The fireplace is nice though. Parking is 28/day which is pretty steap and hard to find offsite parking. The next moring we were told we could upgrade to a king bed and water side room for an extra 50 a night. We did and it was a much better room. Great view and larger bed. Just be away the cruise terminal is next door so you might have an alaskian cruiseship in your view for most the day. I stayed at the Seattle Sheraton the following night and for 180 on priceline I liked that hotel much better.
100567,beenthere8,04/26/2008,Nice Seattle Getaway Booked hotel for $119 on Hotwire and were upgraded to a King cityside for free. Could have upgraded to waterside for $50 but you get that view for free sitting in the lobby.I understand that parking is expensive in Seattle and all downtown hotels charge for parking; but $28 + tax for someone to park my car outside right beside the hotel is hard to swallow.Have no complaints about noise or room size. Breakfast in restaurant was great with a nice view. Hotel shuttle was handy.
100567,maestro,04/12/2008,Great hotel; great location The lobby's check-in desk
100567,MountainDream,04/09/2008,Overrated! Trash/Water View
100567,cnote1891,04/07/2008,Avoid Edgewater We stayed at the Edgewater Hotel's Waterfront Premium Room for our anniversary in December 2007. When we arrived; the parking attendant was polite and courteous. We checked in smoothly and that's where the problems started.1) The water pressure of the shower was terribly weak. It was not a shower; it was water dripping out of the shower head.2) The bed sheets were not clean. There were clearly human fluids present.3) The plug for the bath tub was missing. And it took 20+ minutes for room service to bring it.4) Constant noise coming from the hallway. I think the room was next to the utilities room - a lot of water pressure noise and consistent beeping sound. It was enough to wake me in the middle of my sleep.5) TV reception was bad - rendering the 40' flat screen meaningless.The only good experiences I had at this hotel was when I arrived; and the service I received in breakfast. The food was not even that great.I submitted a customer feedback form both online and via writing as I checked out; but the hotel never responded. I felt it was a total waste of money ($500+/night).
100567,Sc0ttTheD0t,04/07/2008,Nice place but had issues with noise The Edgewater is a great example of Pacific Northwest style. The log fire out front sets the tone for a cosy look that is carried out throughout the hotel.The location is pretty good as you have the Space Needle on one side and Pike Place on the other.It is expensive but I would not say it is value for money. Seattle is one of the most 'wired' cities in the world but the Edgewater will charge you $25 for internet access.We were also woken two nights running by the fire alarms going off. Staff were giving contradictory instructions ('Stay there'/'Go to the fire point) and both times it was a fault. Apparently this is not an unusual occurence. No form of compensation was forthcoming.We were also woken by the Navy one morning who were berthed next door and like a big band and plenty of horns when they set sail.I also had to argue my case about a toll free phone call that they were attempting to bill me $70 for.So to summarise if you want to be kept awake in a lovely looking hotel who will suck the cash right out of your pockets then this is the place to be.
100567,DfromOC,04/04/2008,Great deal (at a discount) Stayed last weekend at the Edgewater after winning a $100/night bid on Priceline. FOR THE PRICE; it was a great deal. Location: Right on the waterfront. Was about a 5-10 minute walk to the Ferry Terminal and Pike Place. Parking: $28/night. Yikes. Valets were fairly quick and very courteous.Check-in: Efficient. Got offered an upgrade to a larger; waterside room for $50/night more. We passed as we weren't spending much time in the hotel anyway.Room: Very small. Like tiny small. We were on the city side. From what we saw from the hallways; the rooms on the water side were bigger. The fireplace was nice; but the room would get hot fast since it was so small. The temperature was a little tricky to regulate. The bed was very soft ( a little too soft for me). The bathroom was very nice. It looked very new. The shower was nice; but I wish it had a real door. They did provide free starbucks and tazo teas in the room; that was a very nice touch.All in all; I would stay there again for the price; but not for much more; the room was just so small. I didn't encounter any of the smells other people did; I thought the place was maintained very nicely.
100567,yippyskippy06,04/03/2008,Not a family place Our family wanted to spend a couple of days in Seattle. We have four children ages 4 to 9. They had never seen the ocean and we wanted to stay on the water. We all stayed together in one room like we always do. This room was almost 3 times the price of any of the other 5 hotels we stayed in on this vacation; and it was by far; the tiniest. The many hidden costs were annoying at the least. The fireplace looked nice but we couldn't control the temperature in the room. My husband and I slipped down to the bar one night for a drink after the kids went to sleep. The female bartender was very pleasant and helpful. She and one bellman were the only two people in the place that would give us the time of day though unless our wallets were out. I definitely did not feel this hotel was worth the money.
100567,G550,04/02/2008,Loved it! Very cozy Great hotel; with a nice relaxed atmosphere.After a long cold day in the city it was so nice to sit by the big fireplace; order a drink; and watch the boats go by.Rooms aren't huge; but very cozy.
100567,badmaru,03/31/2008,Quaint Hotel The front entrance
100567,ekk5,03/30/2008,Great experience at the Edgewater We enjoyed our stay at the Edgewater. It was clean and nice. We had minimal interaction with the staff; but they were all pleasant when we did speak with them. Parking seemed a little expensive to valet (I think it was about $20 a day) but there was a garage across the street on Wall Street for about half that; and another time we found a place on the street to park. The rooms were kind of cozy; but that wasn't a problem for us (it was just my husband and me). We would definitely stay there again.
100567,Poodles65,03/26/2008,Pleasant but a bit noisy Heading back to our hotel
100567,MichPad,03/12/2008,The view is spectacular; but..... Sat morning; we had a close encounter
100567,4hotwheels,03/06/2008,Wow; what a surprise! I booked this on Priceline for a $100 bid. When I found out where the bid was accepted I was nervous to say the least. Seeing the Edgewater from afar many years ago I thought it looked like a real dive. I called ahead to at least request a water view room which came at the price of $75 extra. We went with out of town guests and so I thought I'd try to salvage the situation by at least being on the water. When we arrived I was shocked. It is a beautiful hotel now. It was remodeled about 2 years ago and it is fantastic. The rooms are wonderful; the view spectacular; the service was terrific and the smell in the halls - per other reviewers comments - not an issue at all.We ate breakfast in the dining room. It was my hubby's bday. The waitress was wonderful and even brought out a little bday cream puff with happy birthday spelled out on the plate in chocolate syrup. Our friends; from Miami; said that would NEVER happen where they live. They were awed by the friendliness of everyone. We walked everywhere; the location is very convenient to all downtown sites. I would highly recommend this location; especially on the waterfront side of the hotel.
100567,airplanegeek,02/18/2008,Ideal location; nice room view from lobby area
100567,lroden,02/16/2008,Impressed; entranced by the Edgewater GREAT location: close to excellent restaurants (newly remodeled Elliot's was fantatstic) and beautiful walking/jogging waterfront park next door.GREAT service: bellman offered to shuttle us to restaurants; car always arrived fast; front desk moved rooms quickly when one was a bit noisy (from fog horn/train); bellman got me a cup of hot tea in the morning at no charge when I was waiting for my jogging partner; etc. - everyone helpful and wanting to please.THE ROOM - FANTASTIC: all-new bathroom with slate floors and shower; big claw foot tub; shoji screens so you can sit in the bath and look out over the water; flip-on fireplace with furry footrest; comfy chairs; good size desk with adequate plugs; wifi ($7/hr or $10/day); all amenities in room - full iron/board; coffee maker; hairdryer; lighted makeup mirror; high quality towels; bedding; shampoo; etc.; THE BAR/RESTAURANTS: gorgeous; on the water; great meeting place for business or pleasure.THE PRICE - WOW: just $149/night on Hotwire.THE SMELL? - I was on the lookout for a moldy smell from other Tripadvisor reviews; but there was none.ONLY COMPLAINTS - exercise room was small; only 3 or 4 cardio machines. But it is accessible 24 hours.
100567,travelgrrlnyc,02/04/2008,Great shower Edgewater Bed
100567,jayzilla,12/26/2007,Nice view; surreal breakfast; noisy trains We stayed here right before Christmas to attend a Seahawks game. We thought we would be out of the downtown fray; which was true but there were some issues.The good:Restaurant 6-7 is fantastic for dinner with great service. The atmosphere is very modern and chic and the view is beautiful.Most hotel staff were friendly and helpful. A fairly long walk to Qwest field. Rooms were clean but fairly small.The bad:Cityside rooms are 100 yards from the train (which goes by approx. 3 times per hour) you can actually feel the vibrations.The cityside rooms are also above the entryway and valet parking which make things pretty loud. Definitely need a waterview room unless you are a very sound sleeper. The ventilation in the room sounds like tennis shoes in a dryer. The beds were slab-like. Cleaning service entered our room even though we had a do not disturb sign out.The surreal:Breakfast a 6-7 at 6 am with blaring trance rave music; (literally no staff); a great continental buffet with no serving utensils. Then the music morphs into 50鈥檚 holiday music and ramps up to house bar music. Hmmmm.
100567,DaveinIndy,12/15/2007,Rustic; Almost Elegant On-The-Water Experience I'm moving to Seattle in a few months - and am staying in the area every other week or so until we move. I try to stay in a different hotel each time I visit. Two weeks ago; I spent a week in the Edgewater.The first thing that struck me upon arriving at the hotel property is that it is on a pier - it is quite literally on the water - as in above it. Located along Seattle's vibrant; revitalized waterfront it is surrounded by active cruise terminals; ferry docks; and some very nice on-the-water seafood restaurants. My expectations were quite high upon arrival.The valet and front desk service was excellent throughout the week. They have clearly been very choosy in staffing these areas; they are engaging; polite; and highly efficient service providers. The main lobby sets the tone for the look of the rest of the hotel: rustic elegance. The hotel seems ripped right out of a 1990 Orvis Catalog; with rough hewn wood paneling and heavy use of greens and browns and plum colors. A large open fireplace further sets the tone as you head towards the elevator.Upon exiting the elevator; you experience the worst of the Edgewater: the hallways. They are not well lighted; somewhat dank; and seemingly two or three years past the time they should have been completely renovated. Most of the rooms extend down one very long corridor; and the ambience/architecture of the walkway is not terribly inviting. Nor does it seem all that clean; although I never saw refuse or even dirt ... it just SEEMS less-than-clean; likely due to it's worn condition.The rooms are quite small; but well appointed. The rustic theme is most definitely continued into the rooms; and a gas fireplace occupies a fair chunk of one corner of the room. The rooms are so small the king size bed occupies a large portion of the space; with a fairly large; upholsted easy chair occupying most of the rest of the space. There are NO drawers; and no place other than a run-of-the-mill closet by the door to hang close and store your luggage. Among the nicest features of the hotel rooms are the bathrooms. While they are scarcely larger than a cruise ship bathroom; they feature a shower and bathroom floor lined with natural stone; featuring glass and chrome trim throughout. While small; it serves to modernize the otherwise stuck-in-the-early-90's decor of the room/hotel.The linens are of a high quality and exceptionally clean - the window coverings; carpet; and walls appeared to be in excellent repair and were very attractive. Our room had an inspiring view of the Space Needle - at night; it is spectacular.The bar/salon and restaurant are very good. Cocktails are exceptionally well made; and service is great as well. The bar was packed every night I was there; and seemed to attract people from the city - not just folks staying in the hotel. Although I only had breakfast in the dining room; the food was very carefully prepared - hash browns were crispy on the outside and moist and flavorful inside; the fruit was delicious; and the cappucino first rate. Both the lounge/bar and dining rooms take great advantage of being ON the water; with beautiful views of Elliott Bay; and the ferries and other ships cruising by.The wonderful restaurants of Belltown are within a very easy walk; as are the Pike Place Market; the Space Needle; and the shopping district near the convention center - and Pioneer Square and many other sites are just a few more minutes away.I was torn between an Above Average and Average rating for this hotel. It is not cheap; and I was concerned/distracted by the dated decor and poor condition of the hallways. However; the service; views; and quaint rooms were strong enough to walk away feeling as though the money was well spent. This is not my favorite hotel (yet) so far in Seattle; but it's in my top three now; and I wouldn't hestitate to recommend it to those who want a real waterfront feel to their hotel stay while in town.
100567,koko269,12/10/2007,A bit below average... unfortunately Shower
100567,NickFromManchester,11/14/2007,Cosy lodge The hotel location right on the water is what this place is all about. Regretably; renovation work to the waterside facia; meant the comfy lounge area with its open fire's and sofa's had it's windows sheeted off (stayed early November 07). Views could however be obtained from the less cosy; modern bar area.The hotel is in a lodge style; but has a modern trendy bar and restaurant; which despite being opposites; actually attract.On arrival; the expense of the valet parking is eased by a large fire pit. The service at the hotel was great; especially the concierge who knew his stuff.We had upgraded to a waterfront room; as that was the 'whole deal' of the hotel. The room was small; or maybe was so crammed with furniture such as big lounge chairs by the fire and a small desk and chair; that it just appeared that way.The theme was all about sitting by the cosy fireplace (gas fired log fire which was easily controlled). Great just to sit there in a robe with a glass of wine and enjoy the sea view; but not sure how the ambience would of been overlooking a car park and noisy main road; so glad we upgraded.The bathroom was large; with walk-in stoned-tiled shower and great toiletries. Fantastic shower with water pressure to refresh the dead.Room service was poor; food arrived over cooked and not very appetising. Additionally; the lobby areas were looking a little worn and tired; as was the room if viewed with an over critical eye.Very enjoyable however and not too far from the main city shops; albeit a $5cab ride was ideally necessary.Would recommend this hotel if you want a relaxing stay in a cosy room and make use of the hotel views.
100567,younglove777,11/13/2007,Nothing special View from our room (if you don't look down)...
100567,Always4travel,11/10/2007,Expected more for the money We arrived late on a Thursday night at about 11pm. After a five hour flight and rental car pick-up we were hungry and wanted a glass of wine. We checked in; changed clothes and went down to the lobby area. We found out the kitchen was closed and NO food was available. SO we proceeded to the bar area. The waitress quickly informed us that it was last call and we were rushed and hurried out. Not a very nice impression at all. For the money you expect 24 hour room service at least!! Then we get into our room and realize that we overlook (room 243) the front enterance and valet. So throughout the night we were awakened by the goofing off of the valet people. In the morning it was so loud we called and complained. The bathroom lighting was dingy and dark (nice hot shower though). I went out to open the drapes to get more light in the room and was face to face with someone coming down the outside stairs. SO we had to keep the drapes shut the entire trip. DO NOT LET THEM PUT YOU IN ROOM 243!! Now some nice things; the decor is precious and very well decorated (carpet is stained in most places though). Anyway; the Edgewater sent a survey after and I complained about the same things. The Marriott right down there on the water looked so clean; new and nice that would be my choice next trip. Seallte itself was perfect - great food; people; scenery!
100567,TravelerDudes,11/09/2007,Rustic yet Elegant Charm The Hotel from the entrance off Alsakan Way
100567,starb,10/30/2007,great views We stayed here before a cruise in 2 rooms; 4 adults. Agesfrom 30's to 60's. Excellent location for cruiser's; you can walk right to pier 67. Lobby and rooms are more forest lodge decor while loungeand restaurant are very modern and interesting. Views from thelounge are great as you are right over the water. For those thatsuffer from mal de mar it could be a problem; but then it's agood precurser for your cruise.Rooms are small with fireplaces and some have city view whichare fine but not very scenic. Bathrooms are tiny but fully equipped and stylish.Nice amenities in bathrooms. Very clean; neat rooms. Service was friendly if not always accurate with information.It's a long uphill walk to restaurants and shopping. Seattle hasgood transportation system though.Be sure to visit the flight museum outside the city.
100567,TMS08,10/26/2007,Head to the Edgewater I stayed at the Edgewater for 2 nights while attending a business meeting that was held at the hotel. This was actually by second stay at the hotel and while my first experience was not bad I beleive my most recent experience was better.The hotel is located on the waterfront in downtown Seattle and feels like (and is decorated) a lodge rather than a corporate hotel. It's walking distance to Pike Place Market and a few restaurants. Restaurant 67 is located in the hotel and there is also a bar which has a pretty extensive wine and drink list. Unfortunately; I did not have a view of the water from my room but I found the room to be quite enjoyable. The room was very clean; each room has a fireplace; the bed was very comfortable; and the bathroom has a beautiful stone shower. Guests can also find an umbrella in the closest which comes in handy given the frequency of rain in Seattle. The hotel offers wireless internet for a fee. The things that aren't so great include the business center and the gym. The equipment in the gym is a bit dated. Overall; I was pleased with my stay and would patronize this hotel in the future.
100567,karenj3,10/21/2007,Nice Place! My husband and I spent 2 nights and 1 cold stormy day in Oct. 2007 at the Edgewater. We found the hotel's decor unique and impressive. We liked the in-room Starbucks coffee; the world's best showerhead; the wonderful pillows and comfortable beds; the waterfront lobby; and the free hourly shuttle service to downtown attractions.Our room faced the parking lot; not the water. A train goes by this side of the hotel several times a day (and night); but we found that the closed windows provided good soundproofing. However; if the windows are open to cool the room; the noise level would be very disturbing. Fortunately; we were aware of this problem and brought good earplugs. We understand that the waterview rooms can also be noisy due to cruise ship and barge traffic.We enjoyed our stay at the Edgewater and would return.
100567,onejumpjohnny,10/12/2007,Historic yes; waterfront yes; expensive yes; sleepless.....yes Six Seven buffet table
100567,tmlamberth,10/12/2007,Theft at The Edgewater (literally) Don't get me wrong - the Edgewater Hotel in Seattle is nice. It is in a decent location for walking to attractions and there are some upscale features. It is built on the water; but bear in mind that; unless you have a view from that side of the hotel; you will have to walk down the street to actually see the water. The view from the lobby was nice; but there were very few places for people to sit and be looking directly out at the sound. There were two major problems with our stay...1. THE BIGGEST ISSUE - the room attendant or minibar attendant took two iPods from our room. The management did nothing to help and gave us the run around. For us; this was a major issue; We had traveled 2000 miles (in a car from Texas) to stay in Seattle and this put a big damper to our stay. 2. The hidden charges. Add it up - parking is $26/day and is mandatory valet; if you have a car. Tipping everyone from the bellman to the valet multiple times while you are there (if you get your car more than once). Paying for your room itself - even if you got a pretty good deal through Hotwire; like us. The rooms are nice; but they are not worth $300/night. On top of it all; we did not have a bathtub; just a shower. That was okay; but not what we would have expected. The room was small. The fireplace was nice; but we could not keep the room temperature regulated. It was either cold or hot - never moderate. If you are going to Seattle and have an endless budget; stay at this hotel. Keep plenty of cash on hand and make sure you don't take any valuables into your room; EVEN IF YOU LOCK THEM UP OR PUT THEM OUT OF SIGHT. If you do have something go missing; you will most likely hear; That has never happened at our hotel before. Don't expect the management to help you in any way. The only way I would stay at this hotel again is if I had very deep pockets and did not mind spending a lot of money with little return. On the other hand; if you would rather have a couple hundred extra dollars of spending money while you are visiting Seattle; I would recommend any of the other standard chain hotels downtown; that rent for half as much and have great locations. Go with those and don't waste your money on the Edgewater; if you are looking for a good value.
100567,staynshape,10/03/2007,Fabulous Hotel in Seattle Fantastic Hotel; but pricey. It's the only hotel on the water in Downtown Seattle and well worth the price. The restaurant view is spectacular- it cant be beat. Rooms were nice; but nothing spectacular. Staff was accomodating and friendly.Great location. Close to the infamous Pike Place Market.
100567,markmywordz,09/27/2007,One renovation away from being a great hotel. This hotel has the best location of any hotel in Seattle. It is literally on a dock along the city's waterfront harbor. The views are simply spectacular.But you pay dearly for location. The decor is a little odd and the interior halls are badly in need of renovation. They have spent money to upgrade the rooms which are interesting; but they've not spent anything to upgrade the interior halls; etc.The hotel was built probably in the 50s or 60s and in some spots it looks like it.But the rooms are nice; albeit a little inconsistent. The waterfront balcony rooms have fireplaces and balconies where you can walk outside and enjoy the spectacular views.They are in a kind of rustic Northwoods look.The bathrooms are simply to die for. Nouveau chic style with marble counters; cut stone floors; big fluffy bathrobes; an interesting table top sink bowl; a walk in shower with thick doorless glass and the best showerhead I've ever used. The kind with a BIG oversized head that's practically like being under a waterfall. But the motifs of the bathroom and the room are in total contrast. The mix is not very appealing stylistically; but they are comfotable.The management doesn't get high marks from me because of the sign that says they want to save water so they will only change sheets every three days and towels only if you put them on the floor. But then the toilet and shower are not low flow and there's no sink drain stopper; so you have the leave the water running for ten minutes while getting ready. So much for water saving...it's clear they only want to save money not water.But they don't return the savings. While this is a very nice hotel in a great location; it is terribly overpriced. I was on a business trip that was prebooked; but when I saw the rate I about died. Waaaaay too expensive. If they would do an interior renovation to clean up the hallways and bring down rates; this would be a spectacular hotel.
100567,SFJOSH,09/25/2007,Wow! The bathroom... what a shower!
100567,carristrvl,09/10/2007,they sent us over edge to disapointment. I had recently lost my father so I wanted to book a special weekend for my mom and I to get away. I saw the Girls on the Edge package available at the Edgewater Hotel website. I even called the night before to confirm the package. Upon checking in we had to remind them of the package and they told us it would be sent up. After returning from Pikes Market; there was no package waiting for us. So we had to call again. The package consisted of magazines; manicure set; cocktails and a couple of movies and breakfast the following day. When they delivered the basket to our room; half was missing and an old subscription of magazines was delivered. Well we settled for going out to dinner and then return to our girls night in to relaxe with a couple of movies. When we tried to get transportation from the space needle restaurant; that we were told was available to guests to get around downtown; we were given the run around and told a taxi would be easier and not told the would pay for it. So we walked back and looked forward to relaxing to a good movie; but every single movie selection was sold out. I called down to the desk and the lame excuse I recieved was everyone must be in there room with the same idea; I said this was part of our package; she said she would take it off the bill. The next morning they slipped our bill under the door. The movie was not taken off and it was 250.00 more than I booked it online. I had to negotiate to get it down to 60.00 more than I had booked it for with a terrible disappointment at a very sad time in our lives. I do not reccomend this hotel unless you want to get ripped off!!!!!
100567,leelow13,09/07/2007,Great experience! here is the bathroom...
100567,gogogogoSeattle,08/31/2007,got to like cig smoke Our non smoking room had a strong cigarette smoke smell off and on our whole stay. It was terrible unless you like cigarettes.People with kids need to be very careful. The windows over looking the water open and do not have anything to stop a child from falling out.Not worth the cost of the room.
100567,Samejesse,08/27/2007,Nice looking hotel but not worth the expense and not for toddlers. We stayed at the Edgewater after moving from the Westin (during peak season). My husband had a business meeting in Seattle at the Edgewater and we went out there early with our 1 year-old for a weekend getaway. Since we did not want to pay the $450 a night price-tag the entire time we were there we stayed at the Westin ($250) until his meetings. The Edgewater was more of a walk to many sites than the Westin although it was right on the water. There was also a pot festival going on at a nearby park which brought many undesirables around the hotel so walking places was a pain (and we are generally pretty liberal about such things.) The Edgewater was nicely decorated; clean and remodeled with a very cool; modern bathroom and kind of a lodge feeling decor in the room. The rooms were just too small though compared to newer hotels. The beds were older and not very comfortable. My husband outweighs me by about 50 lbs and it was like sleeping on a hill being in bed with him. The worst thing though was the air conditioner/heater. It was so loud every time it kicked on that I woke up (about every 10-20 mins) and I am a heavy sleeper! It was horrible and it blew very strongly right on the bed. Another sign of the age of the hotel I assume. Also; the hotel makes the appearance of being family friendly; a teddy bear on the bed and a cute furry pig ottoman beneath the arm chair; but really the whole hotel is just not very toddler friendly. This only matters of course to those who have little ones. They dropped off a crib which we had to set-up ourselves and it had dirty sheets that were fit for a full-sized bed. There is an electric fireplace in the middle of the room which is nice but it is hot to the touch. The shower has no door so the kiddo can just crawl in and out and no tub. The bathroom has glass shelves for towels and such but they are under the sink - low to the floor. There is also a tray that the coffee maker sits on in the room- not sturdy. Just kind of a recipe for disaster around each corner. Overall I would not recommend this hotel. I know it is supposed to be the pretentious place to stay in Seattle; but it鈥檚 definitely no Ritz Carlton.
100567,SeattleFrances,08/24/2007,what a surprise! I've lived in Seattle for some time and have always overlooked the Edge because it's been there forever and it's so old. But my boyfriend and I decided to have an in-city getaway one weekend and booked at the Edge because the weather was fabulous and we wanted to be by the water. I'm SO glad we did! The whole place is remodeled inside and very Northwest-ey and cool-looking. Our room had a private balcony with truly amazing--and super private--views of the water; the mountains--the works! We sat out on our deck during the day; drinking wine and waving at boaters and pretending we lived on waterfront property in Seattle (ha-ha). The other big surprise was the restaurant downstairs. The food was excellent; the service was 5-star and the views were fantastic. I want to go back and sit out on the deck for brunch or happy hour one of these days! It was an expensive weekend but cheaper than buying a waterfront house in this town (like that's ever going to happen!) We had such a romantic time.... Also; the service throughout this hotel was really; really great. No Seattle attitude in sight!
100567,finewineexpertskier,08/06/2007,Beware of the barge I stayed at the Edgewater during my first stay in Seattle. At over $500/night I was expecting a water front room. Well; I got the water front; but there is a giant and very noisy barge that is currently oocuyiong the space in front of the water front rooms. If you book at this hotel; please call them first and ask whether or not the barge is there. They must be drudging or something... the noise was all day 7am to 6pm. I was able to negotiate 50% off my rate; which was great...but the whole experience was very strange. The restaurant is great...literally overhangs the waters edge with a great view of Tacoma.
100567,GreyHat,08/05/2007,Disappointed Stayed here in January 2007 and booked sea view room. Have to say overall I was disappointed given the price of the room. The room itself was large but dated. Overall it gave me the impression that it was need of a major refurbishment. The bathroom was particularly dated although functional. The door came off its hinges when first opened; it was repaired promptly. The room lighting was not fantastic and one of the lights in room broke but was not repaired just removed. The actual view from the room was OK although nothing to write home about. Window is just a relatively small sliding window but directly onto the sea. Artificial effect log fires in room with large plasma TV. I did hear that some of the rooms on other floors had been refurbished so if you are staying then ask for one of these rooms. A friend of mine stayed on the other side of the hotel facing the road and was awakened most nights by the freight trains blowing their horns. On the positive side I thought the bar and the restaurant were OK with good views and attentive staff. Would find somewhere else next time.
100567,ColeWake,07/24/2007,Get a Harbor View Room!! I really enjoyed my stay at the Edgewater. Things are pricey but you do get what you pay for. I had an amazing harbor view room; they hang out over the water and the windows open. On afternoon I hand fed some seagulls!The staff was also great. Everyone I encountered; from front desk to maintaince; smiled and said hello. It was nice to see customer service taken so seriously! The only slight drawback is the location; there aren't many easy walks. The closet places to eat and shop are up a pretty steep hill. The good news is that the Edgewater has a shuttle that will drop you off anywhere downtown (and pick you up!).
100567,TexasGeorge,07/17/2007,A Must Do!!!! OVERVIEW: as with all of my reviews; I rate the property to similar area facilities not class of hotel in one area vs. same class in another area.Located on the waterfront adjacent to downtown it is an approximate 20-30 minute ride from the airport. Cab ride was $33.00. The structure consists of a single wooden 4-story building located on a pier. The d茅cor theme of the hotel is lodge or Adirondacks cabin. Single restaurant and bar. Small Gym and gift shop. Starbucks counter in lobby. Parking is outside; on the property and limited. Downtown is an easy walk (especially if you find the elevator) as DT is located on the hill above. Several restaurants and the famous Pike Street market within easy walking鈥?5 min or so. The Beetles stayed here and fished out one of the windows. Photos available. Do get a waterfront view room. Worth the extra.THE GOOD: Rooms are eclectic furnished in the Mountain lodge theme. Each room seems to be slightly different. Size matters here. On the street side they can be quite small. Some (read upgrade) have great soaking tubs. A sliding wall (ala Japanese style) opens and you can view panoramic view of mtns; bay etc from tub. Some rooms have gas fireplace. Large 42鈥?plasma t.v. Small desk two sitting chairs in upgraded room. Great contemporary bathroom with rock and some granite. Shower is glass and open sided. Bellman at door on arrival. Great bedding. Breakfast buffet in the restaurant. Mini Bar service; daily paper. Catering service and functions including food were outstanding. Wonderful view lobby. Band in bar. Hotel has free shuttle service into town. Small business center but adequate. This place exudes atmosphere. Food on premises was excellent.THE BAD: Would not recommend this hotel for handicapped. Facilities are small and could be difficult. Noise. There is no refuge. If you have a waterfront you are subject to anything from ship horns to waves hitting the aluminum docks. Restaurant/bar below some rooms could be a problem. On the street side many complained of parking lot and train noises. Occupant above kept me up with late night pacing on carpeted floor. Bring earplugs for good nights sleep. With the sliding wall some people may find their toilet privacy lacking as the wall is basically paper. Lighting in bathroom somewhat dim and short on shelf space. Outside bell service; even when given advance warning of large parties did not secure taxis. Could not decide if this was on purpose or not; as there was always a more expensive limo available parked in the lot. Attitude of the employees (except catering) seemed a bit aloof; especially reservations. That said service was always more then satisfactory except for the cabs and read below.THE UGLY: Bar Service. Downright unsatisfactory; and on the high end; price wise. BOTTOM LINE: This is a great venue; a definite must do. The hotel is campy; nearby most venues; has great rooms and charm and decent food. Wonderful venue for either personal or business events.
100567,AuroraCeleste,07/15/2007,Great Way to Experience Seattle view from our hotel room window
100567,leahshabir,07/08/2007,So-so Let me first start by saying that I will never use Priceline.com again. I had never used it before and thought.....what the heck; I'll try anything once! I put in a price of $150 and Hotel Edgewater came back as the hotel that accepted my bid. Well after the taxes and parking ($25) our total room cost was about $210.... The hotel has great views.... but thats it! The rooms are cute; but super small. So small our suitcase had no place to even rest. The balcony; which looked to the south over the ocean was old and looked unsafe. All balconys are connected so you dont have your own; just a little privacy half wall that seperates yours from your neighbors; which means you cant keep your balcony door open all night because it would not be safe.The check in went smooth and they were gracious and nice. Parking was outragous..... Overall; so-so. When I go to Seattle next time I would rather choose my hotel and know exactly what I am getting.
100567,Gr8girlygirl,06/22/2007,Nice cozy hotel..with great staff This hotel is very cozy feeling and is great if you want to be near the water or in the Pike's Market area (only a 10 minute walk). My room was suppose to be a city view room; but when I checked in they upgraded me to a water view room. It didn't have the tub that you see in the pictures; but it had a great rock and glass walk in shower. The beds seem to be very comfortable at least for me. The decoration of the hotel is a little kitchy (sp?); but cute. I felt like I was in a lodge or a place that should be in fhe forest. The fire place was a nice touch; I didn't use it because I was in Seattle on one of those off days in June when the weather was actually great and some what warm. The staff at the Edgewater were very helpful and accomodating. They were able to help me with many of my questions or issues that I had unrelated to the hotel. I bought fish at Pike's market and they were very quick to make sure it was well preserved until I was ready to check - out. I was easily able to connect to the wireless network that they have available through the hotel. The location of this hotel is great for anyone that may be taking the Clipper to Canada. The dock is right next door to the hotel and they will even help you with your luggage to the ferry. Very accomodating.I would stay in this hotel again and would recommend it to people who want to stay on or near the water in Seattle and near Pike's Market. If you go to Pike's Market and enjoy Cheese; there is a great place called Beechers... they have the best soups and Mac and Cheese ever!
100567,medmom2002,06/08/2007,On the water; near Pike Market Great Hotel; wonderful location--on the peer; near shopping and art schools; great atmosphere. We loved their restaurant on the water.
100567,CafeBohemia,05/28/2007,Excellent Hotel: Amazing Views Stayed one night after booking on Priceline (2 adults; 2 kids). Boutique hotel is in a spectacular waterfront setting right on the pier. Staff were great. Views are breathtaking. Great lobby area takes in the water view and is very comfortable. The hunting lodge decor which some reviews take offense too seemed rather tasteful and appropriate to me (if you want bland; stay at a chain). Water side rooms get the views plus added amenities such as nicer bathrooms and flat panel tvs. City side rooms are almost as good but look backwards onto downtown. Major caveat on the city side rooms is the noise from the train tracks which are very close. Trains run all night. The hotel should invest in better soundproofing for the city side windows. Restaurant (67) also has the amazing view and has excellent food. $26 valet parking charge is a little steep but not out of line for downtown Seattle. A regular lot across the street from the hotel is cheaper. It is about a 15 minute walk to the main part of downtown.
100567,Ecowoman,05/15/2007,Over the top decorating! Girls weekend out; got a great deal on the room (through an auction) ...supposedly a city view which turned out to be a view of the parking lot and on street level (don't open the drapes!).Our room smelled quite musty; however; on the plus side; recently renovated bathrooms (very nice) and comfortable beds. The staff were nice; and the hotel was conveniently located near to many amenities (Market; restaurants; cruise terminal etc).The lounge served wonderful appetizers; and the view from the deck of the lounge/restaurant was very pleasant.Whomever decorated took the theme to the extreme....quite tacky (what's with the trees in the lobby? Metal articulated joint branches?) There are far nicer boutique hotels (with character) to stay at in Seattle; so I wouldn't stay here again; especially if I had to pay the full price they ask for a city view room ($259).
100567,CanadianTravellers77,05/14/2007,Did Not Like THis Hotel!! We booked on Priceline and I was quite shocked that they considered this hotel a 4-star. It just is not what we are used to!!The Good - 1. Nice crisp bed linens2. Nice views of the water from some rooms; and the lobby and restaurant3. the hotel shop had some nice things for saleThe Bad - 1. The decor is too kitschy for words. Birchbark print wallpaper. Bears on lampshades. Every stick of furniture made from raw logs or antlers.2. Weird musty smell 3. Valet parking is a total ripoff and unneccessary4. Charging for wireless internet5. Very pricey restaurant6. Lasting impression of the Manager at the front desk was of bra straps and weird panty lines - not professional-looking!7. Rough stone tile floor in bathroom - no way it could be kept clean - a haven for yucky stuff like maybe plantar wart viruses!7. Way too expensive for what it is - a motor hotel trying to pretend it's a first-rate hotelMight be a problem for some...Tiny roomsShower only in some roomstrain noise might be bothersomelocation amongst the tourist trap area; quite a walk to downtown shops
100567,krmn,05/13/2007,Great interior design. Pros:The nice reception area with comfortable furniture and an amazing view.The room design makes you want to stay there. Great bed with lots of pillows.The sitting area with the fireplace could not be more relaxing.Best toiletries ever and a very comfortable bathrobe.Rooms with bears are the best!Cons:City view rooms are pretty much parking lot view and those in the ground and the first floor have people passing next to your window all the time. This makes you feel you're in a cheap motel.Walls are very very thin and you can hear other rooms conversations; tv; and what not. I was not very thrilled wifi was not complementaryThe restaurant's menu could have more variety.
100567,yojroz,05/07/2007,Worse hotel on our west coast vacation Spent two plus weeks traveling the west coast and staying in the besthotels; and was not disappointed in any of them until arriving at theEdgewater Hotel in Seattle. It's a wooden framed and floored hotel with paper thin walls and you can hear everything and everyone around; above; below and in between. Literally was kept awake all night with slamming doors; toilets flushing; phones ringing; people coughing; people walking in the room above; a metal pier outside the room with large metal drums banging against it with the waves; did not have enough hot water to half fill the claw footed tub; and to top it all off; at 6:00a.m. Sat. morning the wait staff began settingup a conference room directly across from our room for a morning breakfast. They banged the chairs; tables and dishes for an hour thenthe attendees arrived at 7:00 and proceeded to greet one another; talk on cell phones right outside our door. We complained; received a release from our reservation; and moved to another hotel. And imagine...all of this charm for a mere $500.00 per night plus $10.00 for internet connection and a whopping $26.50 for parking per night. What a deal! Wouldn't return to this hotel if given a freeby....and by the way...this is the first negative review or review of any kind I've ever written...that's how bad it was.
100567,HKO,04/18/2007,Solidly good. I stayed here for one night on business and was never in the place during daylight; sadly. So I missed the view and did not mind my city-side room at all. The room was a little on the small side (and eentsy-teentsy sized TV) but perfectly adequate. Great mattress and linens. I loved the bathroom; with stone floors and shower. Great service at the front desk; arranging transportation to the airport at 4:30 a.m. However; i thought the price ($279) was a little pricey for what you got.
100567,stonestraveler,12/30/2006,Upgraded us to a huge suite with a view of the Sound This was one of my favorite hotel stays ever. My mom and I booked a regular room and had no idea the hotel was on a pier. When we arrived; the front desk offered us a two room suite for free; right on the water. My mom and I had a great time and have pictures of us having breakfast on our deck - we had a friendly seagull hanging out too. We loved it!
100567,LuckyGirl29,12/30/2006,No hot water! We just returned from staying at the Edgewater. Overall its an adaquate property; but it was the little things that added up to a disappointing stay. The biggest little thing was having no hot water for the shower. However; after 30 minutes; the maintenance / repairman rectified the situation. Our room rate was also inaccurate at the time of check out. We had confirmed a package rate which included valet parking. Upon check out - our roorm rate was $100 more and their valet parking fee was also added on to our bill. Again; after some additional conversations with the front desk and their revalidation with management; the additional costs were removed.An interesting property with potential; but unfortunately it was not a flawless experience.
100567,EChangWailuku,12/28/2006,Will return to the Edgewater Our visit was excellent and we will return. Although the room accommodations was a tight fit for three people; it was very clean and our housekeeper was attentive to details. We found the front desk; restaurant staff; and bell desk to be friendly and informative. The water view from our guestroom was worth paying for. The food in the restaurant was pricey but the impeccable service made it all worth it! The bell staff graciously accommodated our request for the complimentary shuttle service to Pikes Market. We spent a total of 6 nights at the Edgewater and we have nothing to complain about. We also found the Edgewater to be within walking distance to downtown and a number of good restaurants. We also enjoyed the ambiance of their lobby. Thank you to the staff of the Edgewater for a wonderful visit. We will return someday!
100567,tigereye473482,10/10/2006,Beautiful Place; BAD Customer Service Booked Family Suite so my husband and mother don鈥檛 to sleep in the same room. Beds were not in separate rooms they were 2ft from eachother. Total gimick to charge more money. No draws for clothes; 4 hangers in the closet; you live out of your suitcase. No tubs; only stand up showers. Room was clean. Front desk and restaurant staff seemed to be inconvenienced by any request. 98鈥?weather w/sun beating off the water; we had to eat on the balcony because no kids allowed in lounge. We were treated like loiterers not like paying customers. Front desk not sympathetic; didn't care about our satisfaction. Hidden fees $25/ngt valet parking; $15/ngt crib; etc.
100567,Shaymur,10/09/2006,Excellent view; very relaxing First off; book a full waterfront view room. It's no fun having a view of the parking lot with a city side view or only some of the water with a partial water view room. The hotel rooms have been redecorated/remodeled during the past year. Some rooms have very nice bathrooms with a shower; slate floors and claw foot bathtub. These are very nice. Open the sliding doors to the bathroom and view the water while taking a bath. The hotel is pet friendly which is great if your little friend is with you. Our dog loves it! The room has a fireplace and the entire setting is very romantic. The waterfront is wonderful to watch; there is continual ferry traffic; some merchant ship traffic and on some days; there may be multiple cruise ships. Sunsets can be gorgeous over the Olympic Mountains in the distance. If you do stay in a city side room; either eat in the hotel or have a drink in the lobby; there are very large windows with a view of the water. We've stayed at the Edgewate for 10 years and have always found the entire staff to be very helpful and friendly. The hotel charges to park your car in the lot in which is a bit of a rip off. The hotel is pricey but well worth it for a nice getaway.
100567,Amelia73,09/26/2006,Gorgeous view~ We had a room with a balcony on the water side. What a treat! Open some wine; bask in the sun; and watch the cruise ships come in. The air conditioner was loud all night; but other than that; it was amazing!
100567,skissel778,09/26/2006,Loved it!!! Needle at night from Edgewater parking lot.
100567,Dorkydad,08/24/2006,Nice hotel if you don't book a cityside room Natural gas fireplace
100567,davsuze,08/01/2006,A very nice place to stay This hotel is very unique in that it is built on a pier and you have a great view of the ocean on the waterside of the hotel. We stayed for 3 nights and were very happy with the hotel. The staff was very friendly and very helpful. We ate breakfast there 2 days and we order room service and the food was excellent; even though a little pricey. The room was decorated in a cute lodge motiff and it was comfortable. The bed and linens were excellent. The hotel has a shuttle that will take you anywhere in the dowtown area which was great. We parked our car and didn't move it for 3 days. There is alot to see and do in the downtown area and we either walked or took the shuttle. I would stay at this hotel again and I would reccommend it for anyone that wants to stay in the downtown Seatle area .
100567,ilpostino,07/30/2006,Fabulous Hotel The Edgewater from the top of the Space Needle - the brown and white building to the right...
100567,ATripAdvisorMember,07/16/2006,The place to stay in Seattle Stayed at the Edgewater 2 nights. Excellent location; great room-get the ocean view room; well worth the extra cost-front desk staff okay but conceirge is fantastic. Hotel is walking distance to market; Space Needle; pier area. When it comes to dinner just ask the concierge-both nights they guided us to superior food!
100567,PrincipalTraveler,07/11/2006,Wonderful but.... My son's wedding was held at the Edgewater this past weekend- (July 7-9). My family stayed in cityside rooms for the weekend and we had a memorable time. So much about the Edgewater is postive but nonetheless there is room for improvement.First the positives- 1. The setting is magnificent! Whether in the lobby; the restaurant or in the banquet rooms; the Edgewater is all about the most magnificent water views in Seattle.2. The staff is very accommodating and personable. Whenever there was a concern; they were quick to rectify the situation.3. The SixSeven Restaurant had delicious food and spectacular views. Be prepared to pay top dollar and have a leisurely meal with attentive yet somewhat slow service.4. The rooms all have a rustic charm as does the entire hotel. The lodge feeling that permeates the hotel is both welcoming and luxurious at the same time.5. If you happen to be fortunate enough to host or have an affair in the banquet room(s); you will be so pleased by the decor; service; food and setting.Now; the negatives:1. Room 343 (our room) had quite a few problems. First of all; it smelled awful when we entered. After complaining to the front desk for more than an houir; a maintenance man came to the room; sprayed some deodorizer (which did help) and apologized for the smell. The manager on duty was extremely apologetic and offered us a credit on our bill which was appreciated.2. This room needs to be lived in by those who remodeled it to appreciate its challenges. Granted the bathroom was beautiful; re-done in flagstone tile; shower and modern sink.However; the closets are located in the bathroom with two heavy French doors at its entrance that bang and clang whenever you try to open them. Don't try entering the bathroom when someone is sleeping because that person will wake up immediately.3. Since the closets are in the bathroom; it is impossible to get your clothes if someone is using the bathroom. In additon; there isn't any mirror in the entire room except the sink mirror in the bathroom. Try getting dressed for a wedding with your wife and sharing an over-the-sink bathroom mirror!4. The lighting in the room is dim- since you face the city side; you do not want to open the curtains so lighting should be a priority in the room.5. The lounge prices are outrageous (even when compared to New York metropolitan prices!) And $17 for a mini-tray of six grapes; a couple of slices of watermelon/honeydew with 6 cheese wedges!6. Valet parking is charged by the day even though the lot is in front of the hotel; half empty and easily accessible for self-serve parking.In conclusion; the Edgewater is still an amazing experience. Since you are paying so much anyway for the room; opt for the scenic waterview rooms and chalk it up as a selfish extravagance. It just seems that for the prices that are charged at this hotel; there should be more attention to detail; value and comfort.
100567,ATripAdvisorMember,06/07/2006,Enjoy a meal there but stay some place else My husband and I recently stayed at the Edgewater to celebrate my 50th birthday. While I was impressed with the staff and the facilities the rooms leave alot to be desired. The renovation going on was very distracting. Specifically:We arrived early to check in our room because my husband was not feeling well. Our room was not ready yet so the desk staff generously gave us a coupon for two free drinks to be used in the beautiful bar while we waited.The dining area; bar and outdoor cafe area have a view of the water that can not be matched. The food was excellent. We enjoyed a delicious breakfast there.The hotel lobby has a large sitting area with floor to ceiling windows; a fireplace and library area where there are comfotable chairs and tables with games nearby. You could spend an afternoon there reading a book or watching the ferry boats go by with no problem.The hotel is renovating many of the rooms on the first floor. When we were there it meant noise and chilliness in some areas because doors were left open because of painting etc... This work should be made clear on the hotel website so a person is aware of it before making a reservation.We had a standard room that faced the city $239 a night. The room was so small there was barely space to walk around the bed on either side. As another reviewer pointed out - the city side rooms face the rail road tracks. The trains went by from 3:00-4:00 a.m. the noise is very intrusive. If you must stay at the Edgewater I would suggest spending the extra money at least ($75-150) for an upgraded water side room if you really want to stay there and have a special experience . An alternative I would recommend is book a night(s) at the Residence Inn on Lake Union and enjoy a meal at the Edgewater. The Residence Inn is 5 minutes away from the Edgewater; is also on the water/marina and by bidding on Priceline I was able to get a room for between ($90-100). Dukes Chowder House across the street from the Residence is a great place to enjoy a view of the lake and watch Sea Planes depart.
100567,cnft,04/08/2006,Favorite hotel ever We stayed here the second night of our honeymoon! It was fantastic and we both loved it!!Room was small but cozy with one of the best views I have ever seen!! Nice deck and fireplace and so relaxing and quiet. Wonderful gift shop downstairs and awesome lobby.We got a great deal through Hotels that included a waterfront view; parking and a full delicious breakfast which could either be room service or at the hotel restaurant on directly the water!!It is a great location; a nice walk to many attractions and restaurants. We walked to lunch at the Old Spaghetti Factory. The staff was a little snooty; but not rude. The concierge was great and recommended an awesome sushi restaurant for dinner. Sushi was very fresh; they had a tasty and creative martini menu; and a good; free; live 3-piece jazz band playing. We took the hotel's free shuttle there and took a very pleasant evening stroll back to the hotel after dinner.The next day we flew to Hawaii; but have often said we also could have spent our whole honeymoon at the Edgewater. Highly recommend!!
100567,toriluvr,03/02/2006,What a place!!!!! More photos
100567,mholbrook,02/24/2006,Beautiful view -- but hated the train noise -- I was here for 5 nights on business -- I was first shown to a streetside room with a view of the parking lot... I asked to be moved to the water side and was told it would be an extra $50 per night in accordance with the arrangements made by the entity paying the bill... that was fine -- no prob.For the limited amount of time I spent in there; I loved the 3rd floor newly renovated king-bed room with a fireplace and the balcony looking out over the water -- I have to have some fresh air when I sleep and kept my patio door cracked open at night -- even being on the water side of the hotel; the train noise is very very loud... woke me up several times a night -- after about the 3rd night; I managed to sleep through it; I think from exhaustion...I did love having my morning coffee out on the balcony though... it was covered and protected the one day it was raining -- so I still got to have my coffee out there.The bathroom is nicely done. I'm 5'9 so I REALLY appreciated having shower-power and height of the shower head that was taller than me...The only other comments are -- come on -- give me a break... $9.95 a day for Internet access is ridiculous -- include it as an amenity... especially when you're booking business groups such as the one I was with. There is; however; a small business office on the 2nd floor and guests can check their email on the one computer there for free... And -- I went down to the bar one night to get a glass of wine thinking that might help me sleep. $10 for a 6oz glass of just-ok pinot noir -- yikes. I half-way expected to have them hand me the whole bottle at that price.The restaurant is very expensive -- maybe it hops on the weekends; but a few of us ate lunch in there one day; and we were the only ones-- I never saw more than just a very few people dining in there for either lunch or dinner.I did have dinner in the bar during happy hour my first night there; the happy hour menu was decent; the food was okay and the bill; with a glass of wine; was only about $22.00.Instead of dining in the hotel; I recommend you take a nice walk down to Ivars for dinner -- or to the Crab Pot (yummy food both places)...Service-wise -- everyone except the very first desk clerk I dealt with was terrific... When I first arrived for checkin; she seemed annoyed and sort of rushed me away... I thought it weird that she barely even made eye contact with me...All in all -- I'd probably stay here again if business arranged it and set it up -- but it wouldn't be my first choice; more than anything else because of the train noise.
100567,blueeyes1001,01/10/2006,Almost perfect Fireplace and cozy chairs
100567,ATripAdvisorMember,12/27/2005,Almost Perfect Having reviewed comments at tripadvisor; my girlfriend and I chose to stay at the Edgewater Hotel while in Seattle from December 16-18. The pros of our stay include: (1) personal shuttle service to any number of downtown/waterfront Seattle sites; (2) location - walking distance to Pike's Place Market; (3) friendly staff; (4) nice rooms; (5) comfy bed and fireplace (we had a City Deluxe room); and (6) delicious breakfast (included in our weekend package) along with free valet parking). My list of cons is relatively short; but significant to me: (1) there is no pork alternative on the breakfast menu - most thoughtful establishments have some type of turkey or beef protein and (2) there was a $9.95 daily charge for internet. Given the cost of the room; this should have been free. Every high-end establishment we stayed at for the remainder of our trip provided this service. Overall; the Edgewater was a great hotel to stay at; but I would think twice about staying again if I have to pay for internet service.
100567,MileHighAko,11/20/2005,My Favorite Seattle Hotel I've stayed here a dozen times. Very cozy with a fireplace in each room. Some rooms are small; ask for the mini-suite which is very roomy. I love the decor; and the atmosphere at this hotel. Only complaint is that they do not have any loyalty program so there are not any special perks for frequent stays.
100567,onewanderer,11/02/2005,Best location My husband and I stayed here in a full water view room. The location couldn't have been better. The room is literally right over the water. It was so relaxing with the fireplace and chairs right next to the window. We had the Breakfast on the bay package which was definitely worth the price considering it includes parking and breakfast. Breakfast included whatever we wanted off the menu and didn't have to be one of the listed entrees. The staff is very friendly and helpful as well. Staying here was definitely a highlight of our trip!
100567,Mackenson,10/25/2005,Great location; great service; comfy room My wife and I stayed a night at the Edgewater for a single night. We took advantage of a breakfast promotion that gave us a waterside room; breakfast; and free parking for $299The room was nicely furnished in a rustic style. Very small; but it had high ceilings which really helped. The small balcony provided us with a great view of the water; though I would have liked to be a little further out (the building is a long rectangle that sticks out into the water) so that we could have seen more of the water and less of the adjacent pier. Watching the traffic on the water was really interesting; with tug boats meeting up with cargo ships and constant ferry traffic.The room seemed very clean. The bathroom was excellent; with stone tiles and a very nice stone-lined shower with plenty of water pressure.Things were a bit noisy through the door from the hallway; but perhaps to be expected on a Saturday night. I didn't notice any noise from adjacent rooms.The desk staff and valets were very courteous and helpful. We were supplied with a voucher for breakfast; which we ate in the restaurant. We had a very sizable meal and ordered juices; and all of it (including the gratuity) was covered through the special deal. The waiter was very pleasant; and we felt obliged to go ahead and tip despite the voucher.All-in-all; I would definately consider returning to the Edgewater; but It is a bit overpriced at rack rates. However; most downtown Seattle hotels are overpriced; and the Edgewater certainly has one of the better locations.
100567,xamba2004,09/26/2005,Very disappointing If you book a room at the Edgewater; make sure that you get a water view. I had a city view and I have to say it was not any better than an average youth hostel. Small room; decorated like an old scottish farm; not that cosy really. Just so that you know; the city view is facing a train line (and there are trains all night). Nice bar though; with great views over the water.
100567,ATripAdvisorMember,09/26/2005,Nice scene; noisy rooms I loved the ocean; the scene; the seagulls; but because of the giant TV sets in the rooms and the thin walls between them you might get bothered as I was. I asked the personell to do something against my noisy neighbours it but could not experience any change.The kitchen is great and the lounge is cool.Not bad. May worth a try.
100567,ATripAdvisorMember,09/23/2005,Average hotel for a high price Stayed 1 night had a city view if that's what you want to call it all we could see is the car park the bed was nice and comfortable the rooms are just a little high priced. Nice view from the lobby take out a loan if you want to eat in there restraunt.
100567,KbearC,08/25/2005,Perfect Getaway and Location Room 460
100567,SantaAna,08/19/2005,Beautiful Hotel; Great Service I stayed at the Edgewater August 14 and 15; 2005; after coming back from a cruise to Alaska. I had booked the Silver Cloud; Lake Union; but they kept me waiting over an hour for my room (which was supposed to be ready at 3pm); and I got fed up and called The Edgewater. Once I arrived; they checked me into my room in under a minute. I had the waterfront room with HUGE bed; fireplace; claw foot tub; and a great shower with slate floor and glass enclosures. The room was gorgeous; the view perfect (you could literally jump out the window into the ocean if you had a mind to). It is not inexpensive; but I've found that usually; you get what you pay for. I used room service both days; pricey but very delicious food. Great service; everything A+; highly recommend.
100567,ATripAdvisorMember,08/09/2005,absolutly the worst I booked a room for my wife and I on a trip to Seattle at the Edgewater.We ended up having plane delays (Mechanical) from Juneau flt #75. I called the Edgewater to inform them of late arrival. We ended up arriving late on flt #66. We finally reached the Edgewater only to find the room was not what was reserved. The main issues were the heating system out; very cold night and the general condition of the room was run down. I asked the front desk to relocate us to another room. I was informed no rooms available so have to stay where we were. Early the next morning I asked to be moved and asked to see another room before accepting it. I was informed that another room was not available until after 4:00 p.m. The front desk wanted us to leave our bags with them. I was not comfortable accepting another room sight unseen and charges accrueing for another day. My wife and I agreed at this time to cancel our stayThe Edgewater refused to adjust our bill to my credit card until I contacted WWTE online for reimbursement. We received adjustment for charges thru WWTE. This was a four night business trip to Seattle.
100567,bdsimpson,07/17/2005,Small room; great hotel Stayed here prior to a cruise; and it was quite lovely. Unfortunately; we had a small city view room; but that was the only downside. The bathrooms were the highlight of the physical space in our room - very nicely redone' in recent months with showers lined with rock (or a good impression of rock!). Had dinner in the hotel restaurant; as well as brunch prior to getting on the ship. Very nice experience. The restaurant (Six Seven; I believe; is what it's called) is very modern in architecture; not a terribly adventuresome menu but well-prepared dinners. The brunch was fabulous; with a series of serving stations with everything from the traditional breakfast items to sushi and fresh oysters on the half-shell. Not an inexpensive restaurant; though - be prepared.Excellent service from an attentive hotel staff.Overall; a very nice experience; if only for one night.
100567,joanas,05/28/2005,Picturesque Paradise! Well; first of all; I think it necessary at this hotel to go ahead and shell out the bucks and splurge on a waterfront room...The view IS the reason to stay at this hotel; and you will not be sorry..Beautiful! The room itself is wonderful with a fireplace that turns on and off with a push of a button! So cool! The bathroom is small but beautifully decorated; get one with a shower...Slate stone that is only closed halfway with glass...Very cool...Beds are very comfortable and overall; the room is decorated in what I would call lodge-chic. If you stay before June 30th; book a Breakfast on the Bay package. Breakfast every morning; anything on the menu..Speaking of which; restaurant is absolutely wonderful..Excellent food; once again; beautiful view...Staff is friendly and accessable..Location is excellent...Hotel has complimentary transportation that will take and pick you up from locations you visit downtown...When you are through sightseeing; you just call them...What a savings; cab-wise! This is THE place to stay in Seattle...
100567,mikecra,03/31/2005,Noisy Room The room was beautiful with a killer view; but we were right under one of the ballrooms with a wedding reception going on. My wife took me here for my 40th birthday and we were supposed to have a romantice evening away from the kids. What we got was a noisy (until 11:00) evening listening to muffled 70's music and people dancing. The manager wouldn't budge on giving us something to compensate us for the bad experience. They did offer to move us; but to a smaller room! I would never stay here again! If you do stay there on a Friday or Saturday night; ask to stay as far away from the ballroom as possible.
100567,ATripAdvisorMember,12/27/2004,Beautiful view-disappointing service Stayed at the Edgewater for 15th anniversary. Paid a small fortune for a beautiful waterfront room. Unfortunately; the only water was what we could see in the bay - there was no water in our room. Apparently they were replacing the whole plumbing system while we were there; but no one told us that. Nothing was said when we reserved or even when we checked in! We went upstairs to shower and change for dinner and found out there was no water when we couldn't flush the toilet! When we inquired with the front desk manager she just said it should have been on already and just wait awhile. Sure enough; we got water within an hour. I got all excited and got ready for a shower. Turned the water on and got brown goop. Ran it for awhile and it cleared up; but no hot water. Inquired again and was told; it will be back on soon. After a couple of hours we tried again. Lukewarm. Called the front desk and they assured us it was hot. Finally we go the hotel engineer to come to our room. He turned the water on full blast and stood there for at least 10 minutes (with me in my pj's) before he would agree it wasn't hot. He had no explanation or promise to fix it. We thought about leaving the hotel; but by this time it was late. The manager had nothing to offer but free breakfast coupons! The next day we encountered a new manager that refunded the night; but nothing really makes up for a miserable stay. What was supposed to be a relaxing romantic night away from the kids was a stressful miserable stay.
100567,ATripAdvisorMember,10/08/2004,Great spot; super-friendly staff I would not normally stay at a hotel in this price range but found myself there for a conference (at the conference rate; which made it somewhat more affordable). What a pleasure!I don't know whether it's true that *everyone* in Seattle is friendly and helpful; but it was certainly true at this hotel. The staff was really nice without having a lot of attitude.Of course not everything was perfect-- one of the lights in the room was buzzing; and the blinds were worse for the wear. But the room had so much character-- a fireplace and even a teddy bear. It was much more inviting than your typical anonymous luxury hotel.We were not on the water side with the more expensive rooms-- we had what is either a city view or a parking lot view room depending on whether you're a glass-half-full or glass-half-empty type. I was concerned about possible noise; but at least up on the third floor; it was not a problem. The hotel has good-quality double-pane windows which muffle the sounds. Though the water-side rooms are stunning; we ended up being perfectly happy with our view of the Space Needle and the comings and goings.This hotel is not smack in the middle of downtown-- but on the other hand; it's quite convenient to tourist destinations such as the aquarium and Pike Place Market.You'll probably be happiest at this hotel if you can afford to eat in their restaurant sometimes; which I hear is delicious (conference attendees said that; and so does the local paper). Otherwise it's a couple blocks' trek for food.By the way; somebody wrote about incessant Beatles music on the sound system. I heard it a couple times but not incessantly; so maybe they learned from feedback.If I were in Seattle again I'd be seriously tempted to stretch my budget and stay at the Edgewater.
100567,ATripAdvisorMember,10/05/2004,A Pacific Northwest Treat From the moment we first saw The Edgewater until the second we had to leave; I was entranced with the place. To begin with; the indoor decor looked just as I had hoped: like a mountain lodge full of ambiance and crackling fires in the fireplaces. The room was a delight as well...from the balcony ON (not near; but ON) the water; the hand-carved wooden beam bed; the already lit fire in our own fireplace; to the Ralph Lauren plaid comforter complete with a welcoming Gund bear situated comfortably on the European pillows; and an umbrella by the door; I was thrilled. Then later; dinner...again; ON the water; at sunset...it was beautiful and a dream. I would highly recommend a visit; if but for a night; in order to experience the one hotel that I feel personifies the mountains and lodges of the Pacific Northwest. Its truly a MUST for a first-time visitor to Seattle!
100567,sarleo,09/30/2004,Unique; but exceptional! We loved our stay! My husband I spent nine days in May at the Edgewater--we were amazed with our find. Sitting on a pier; we felt like we were on a ship. The lobby having all glass walls; with comfy chairs and a fireplace. The decor unique with a lodge like look. Our room was small; but romantic cozy. Clean; nice fireplace with a bear stool; a balcony where we sat watching the ferries; ships; planes; trains and our own seagul that ate out of my hand. The shuttle was great; the Victoria Clipper next door; the whole waterfront. Again; different; we loved the restaurant for dinner and a small late snack. The only negative point was that the staff; although very kind and responsive; were not very good in providing directions or information about the area. Last time we stayed at the Alexis and loved that--but this will be our hotel again.
100567,ATripAdvisorMember,09/14/2004,Now I've seen the worst... I've been to some of the best; stayed at some that were average; and now I've seen the worst. The difference is the service. We stayed at the Edgewater for 3 nights over labor day. The service was; without mentioning the price; abysmal. The attitude of the staff was that of a fraternity house; where the guests are NOT members. Guest services was unhelpful with the simplest of requests; and management was rude and snotty. Even the bell boys and valets treated the guests with disdain and outright disrespect. This overpriced hotel(we payed $200/night) needs new management terribly and I would not refer my worst enemy there. The new waterfront Marriot is right across the street; which is where we ended up- they know a thing or 2 about service and the edgewater should be taking notes. Don't waste your time here; Seattle is too beautiful a town to have your trip spoiled by a terrible hotel stay and that is what this glorified motel will do!!
100567,syrahgirl,09/01/2004,"This Is As Good As It Gets!!" We stayed there for three nights. Ah; heaven on earth. We were booked under the Breakfast on the Bay package; had a full view room; fireplace and breakfast each am at Six Seven. This property is so gorgeous with the glass; rocks and wood. The Six Seven restaurant has beautiful views and there was no limits as to what we could order each am for breakfast. Our room was adorable; with teddy bears on the beds; and a furry bear footstool that sits in front of the fireplace.One morning while sipping my coffee in my white fluffy robe; with the fire roaring; with my feet snuggled on the furry footstool; gazing at the ferries passing by on Elliott Bay; I thought; this is as good as it get!Oh; I must mention that the hotel shuttled us to all major Seattle attractions and picked us up with ten minutes. They even orderd a complimentary limo to take us to Salty's for dinner. Pricey; yes; but worth every cent. We will return to this place again and again.
100567,ATripAdvisorMember,08/23/2004,Two stays; one awful; one great The Edgewater is everything other reviewers have said -- it is wonderful; it is overpriced; it is cozy; it is spacious; it is noisy; it is convenient.We booked with them expressly because the Victoria Clipper is next door so we could stay at the Edgewater for the first part of our trip; they would hold part of our luggage while we took a multiday trip to the San Juans Canada; then we could literally walk off the boat and down the block at 11 p.m. and collapse back into a hotel room. The staff couldn't have been nicer to us; but the entire experience is dependent on the room you get. Our first room did have a balcony which we couldn't use (the chairs were mildewy and one of our kids is highly allergic). We had requested two queen beds (2 adults; 2 kids on the reservation) and got a king only. We asked to be moved; but they were full. They said they'd bring up a double rollaway. The rollaway was only a single -- barely was large enough for one of the kids and there was NO WAY there would have been enough space in the room for a second rollaway; so one of our children had to sleep in the bed with us. Worst of all; though; was how noisy the room was. The heating/cooling system goes on for about 20 seconds; then shuts off for about a minute. Repeat ad infinitum. Quite loudly. The room faced the front of the hotel; and although traffic sounds weren't bad; there is a railroad track and a trolley track right in front of the hotel. The clanging of the trolley did cease in the late evening; but the squeal of train brakes never did. The walls are so thin that I heard every word of the cell phone conversation next door to me and thought they were talking in the hall outside my room.But the showers .... ah; the showers almost totally made up for it. Blissful. The bathroom was spacious; the entire space was impeccably clean; the lounge was gorgeous and had lots of games the kids could play; and the restaurant; though frightfully expensive; was quite delicious (although SO slow!!!).When we returned for our second stay; we had a bayview room; which was stunning; with two queens. Again; the rooms aren't too spacious; but they are more than adequate unless you need two rollaways (which; thankfully; we didn't this time around). The fireplaces are a nice touch; as are the bears they have for footrests. It is MUCH quieter on the bayside with the sole exception of being right next door to the Victoria Clipper -- if you are on street side; you are kept awake all night long; but on the bayside; you can sleep until 5:45 a.m.; when the first of several Victoria Clippers leaves dock with a loud horn blast.We did not experience much convenience with the courtesy van. The trolley got us to a Mariners game with ease; but you are a fair distance (walking) from anything else; including Pikes Place Market; though our kids were able to handle it. There are a few places to eat within a few blocks walk; as well; so you aren't held hostage to their good but pricey restaurant.Would I stay here again? Truthfully; if I got a good deal and was taking the Victoria Clipper again; I might; otherwise; there are many other hotels in Seattle that offer a MUCH better value for the price and are not nearly so LOUD.
100567,ATripAdvisorMember,08/05/2004,I'm spoiled now... A client flew us out to Seattle and put us up at the Edgewater. WOW! Bring some sturdy walking shoes; because it is within walking distance of the Market and so on; but only if you like walking. I was wearing cheapo Keds knockoffs; and ended up with gigantic blisters on my heels.The staff was simply fabulous. When my husband went down to the front desk to ask for bandages for my poor feet; they gave him extra supplies and told us to keep what was left for the rest of our stay. They gave us directions to the mall to get backless shoes. When we checked out the next morning; the front desk clerk asked me how my feet were! This sort of personal service is what differentiates a classy hotel from a less-classy hotel.The food in the restaurant is expensive; but is WONDERFUL. The bartender chatted with me about local history; attractions; and Seattle culture in general. One of the bell hops and I struck up a conversation; and he was smiling and calling me by name for the rest of our stay. Everyone who worked at the hotel was just lovely.The courtesy van saved my poor feet for the rest of our stay. I programmed the hotel's number into my cell phone; and simply called them about 20 minutes before I was ready to be picked up; told them where I was; and they fetched me back to the hotel! What a luxury! I found all of the people of Seattle to be warm and friendly. I would go back in a heartbeat! I hope that if we return; we'll be able to stay in the Edgewater again.
100567,marissa2c,06/20/2004,Overpriced and Underdelivered Don't bother staying here. As a preface; I will admit that I have stayed in many 5 star hotels and am quite used to superior service. However; this hotel is lacking in service and is definitely overpriced. I paid $200 for a non-view room. An ocean view room would have costed an addl $75. I selected this hotel b/c it was walking distance to our cruise departure pier. Next time I'll stay further away and take a taxi.The rooms are small to average - only Manhattan rooms are smaller. The walls are thin - you can hear conversations from other people as well as noise from the street and other people taking showers. The beds are uncomfortable - I woke up with quite a lower backache.They closed the restaurant at 930am on sunday morning with no advance notice. I couldn't preorder breakfast that I wanted the night before. Could only preorder off of their limited door hanger menu.
100567,ATripAdvisorMember,05/11/2004,Staying there again next trip to Seattle showReview(1926768; 'full');
100567,eddieharris,04/12/2004,Overhyped showReview(1776485; 'full');
100567,ATripAdvisorMember,03/17/2004,The Edgewater made our vacation!!! showReview(1729209; 'full');
100567,Jornada,02/29/2004,Honoring Reservations showReview(1683312; 'full');
100567,timelvis,02/27/2004,The Beatles stayed here! showReview(1681796; 'full');
100567,ATripAdvisorMember,02/26/2004,Very unique showReview(1672010; 'full');
100567,ATripAdvisorMember,11/30/2003,Not at all worth it; skip it! showReview(1502674; 'full');
100567,ATripAdvisorMember,08/25/2003,Not your ordinary hotel! showReview(1260028; 'full');
100567,ATripAdvisorMember,05/19/2003,Rip Off !! showReview(1021626; 'full');
100567,ATripAdvisorMember,02/10/2003,Awful showReview(855267; 'full');
100567,Schwibu,08/31/2008,Lange Wege; kleines Zimmer; v枚llig 眉berteuert showReview(19566692; 'full');
100567,lass,06/04/2008,娴枫伀绐併亶鍑恒仐銇熴儧銉嗐儷 showReview(19171628; 'full');
100567,lass,10/13/2007,瑕冲厜銇究鍒┿仹銇椼仧锛?#x201d; showReview(19165371; 'full');
100567,lass,10/05/2006,Muss: Zimmer zum Wasser showReview(11363271; 'full');
100569,Entrossb,01/08/2009,Sorrento Disappoints Again Last night; my wife; Rose and I visited the Fireside Room intending to have drinks and dessert. This has been a two or three times a year; winter and bad weather routine for us for the past 18 years. At least once a year we bring out of town guests. Last night; our experience in your lovely setting was poor in every aspect - shocking to us really - as although we had encountered hiccups in the past; this time something seemed systemically wrong. In no particular order: We were ignored at the hostess station as we stood there surveying the room. There was a hostess standing there but she was more intrigued with what was going on on her computer screen. My guess is we stood there for nearly two minutes without her saying a word to us or lifting her head from the screen. Four suitable tables were open but three of them had dirty dishes sitting on them. We waited awhile longer and then chose one of the tables that was not yet cleared and we consolidated the dishes onto the uncleared tables beside us. Those tables remained uncleared for another ten minutes until another guest (staying with you) came and sat down there - she then partly cleared them herself. The room was cold. There was no live music but there was also no recorded music playing throughout our 45 minute visit except for the last 15 minutes. No water was offered or brought. We ordered desserts. We almost always have one or two drinks each but seeing all the malfunction around us; we chose not to this time. We also noted that my usual order Laphroaig 10 year old was $15 a glass - at least $3 higher then anywhere else in the city. The desserts are fairly priced (kind of a disconnect). Everything was slow for us and for all around us. We heard several customers inquire as to where things were; how much longer; etc. I went to the front desk to get a comment card. None were there. No one came to the front desk to greet me. Three minutes later; the concierge asked me if I had been helped. I asked for a comment card and for your business card. He gave them both to me but did not inquire as to what was on my mind. Huge missed opportunity. Ever since we moved to Seattle; the Sorrento has been a part of our routine. We stayed with you for two nights when we were relocating from California. We have reccommended the Sorrento to a half dozen out of towners and to countless locals looking for a stylish respite.
100569,MadMexSanFrancisco,12/02/2008,NIce but rooms are overrated. The service and the free shuttle was great. (if the shuttle is busy; no ride) The rooms are very small and although newly appointed with tile; carpet and some furniture are somewhat lacking in detail. Rusty door hinges; cob webs behind the curtains; and the bathrooms are 5 x 5 with little or no shelvings.Also seems like some residents from a different era are living there. Observed more than one pet leave the building with people.A one night getaway in our opinion at the most.For the same price we could have stayed at a modern hotel downtown.
100569,WorldTraveler38,10/22/2008,2nd visit went okay but still not my first pick THE GOOD:Free town car use in town (they expect tips and don鈥檛 go to the airport)Fast check-in/check outFree internet and its fast and consistent (big plus)Pretty in old-fashioned way Very good food in restaurant/room service (but limited selection)Tea maker in room makes excellent tea (loved it)Friendly staff in each departmentBed was decent and lighting in room was goodGood bath productsTHE BAD:Checked into wrong room (had suite; checked into regular room); they fixed when I asked about it Water in shower is extremely inconsistent and dangerous. It went from cold to scalding hot in seconds and wouldn鈥檛 maintain a steady temperature (actually burnt my skin) Very strange strong odor in hallways (but not in rooms) Heat did not work in my room (they sent up heater but took 2 days) No clock in room (had to ask for one; which they sent) No sound proof windows; street sounds were extremely loud (sirens; cars; train whistles in early am; even heard what sounded like drag racing several nights) No bathtub in a suite room is ridiculous; only had a tiny shower Not close to Pike Street/tourist area (but short cab/car away)I鈥檝e given this hotel two chances. Would I stay here again? Maybe but I would definitely look elsewhere first. (W; Four Seasons; Pan Pacific; etc.) The shower burn was a big turn-off and not easy to forget. The level of service is not up to par with 4 star hotels at all but the staff is nice enough and they鈥檙e trying. Half the issue is the building is just old. Half appears to be a lack of anticipating basic needs or informing guests of items. IeNo bathtub in an upgraded room was a rude shock. It鈥檚 not completely horrible but so much ends up not going smoothly or to guest expectation that it ends up feeling like a hassle. I upgraded to the junior suite on this visit because I thought it would be better than the regular room on my last visit but there was barely any difference and the lack of basics was still the same. I also do not remotely understand anyone rating this a 5 star hotel. Maybe based on friendliness yes; but execution? No way. Not if you鈥檝e traveled at all and stayed at a true 5 star hotel. And they seriously need to work on the water situation. It's not only a hassle but dangerous. What if I'd been someone that couldn't jump out the way fast enough? I moved REALLY quickly and still got hurt.
100569,Casperexe,10/21/2008,Great atmosphere We arrived in Seattle and had two nights booked into the Sorrento to begin our two week holiday in Washington. We were made to feel very welcome and were provided with some very useful information from front desk staff..Our room was very comfortable and quiet;we had a great nights sleep and were able to explore downtown Seattle the following morning; only 15 mins walk (downhill)..We enjoyed taking a ride down to Pionner Square in the complimentary hotel car; following drinks in the elegant yet relaxed hotel bar and Fireside room..We thoroughly enjoyed our stay here; and would recommend the Sorrento.. Having stayed in other; more expensive hotels in Seattle it is worth the extra few blocks walk up the hill...I also had the best breakfast at this hotelof our whole trip; and a decent cup of tea too!
100569,Watervilleman,10/12/2008,Great stay at the Sorrento We have just returned from a 5 day stay at the Sorrento Hotel In Seattle; Washington. We stayed in a Sorrento suite with two queen beds. The hotel; while older; was very nice and charming. Beds turned down at night with chocolates on the pillows is still the norm at the Sorrento. Pillows galore. Each bed had six. We would like to give special mention to the staff. They made our stay enjoyable in every possible way. We had difficulties connecting to the internet the first hour we arrived. An IT person; Andrew; was sent to our room. He figured out the problem and had us up and running within a half hour. Not only knowlegeable but very polite and friendly. That was how we found the whole staff.The concerige was always smiling and willing to offer suggestions for meals and had maps available for the guests use. We toured around the city for our 5 days and the hotel has a car available; free of charge; for destinations within a 2 mile radius. Every driver was also so friendly and offered suggestions for restaurants and sights to see. Each made a special effort to make sure we were dropped right at the door of our destination. Seattle is a city that definitely has a lot of rain and the Sorrento is prepared. Complimentary umbrellas are supplied for your use. Another example of the effort the Sorrento makes for their guests to ensure a pleasant and comfortable stay. Our visit receives a 5 out of 5 rating. We would definitely return to the Sorrento.
100569,liliesfire,09/13/2008,The Perfect Hotel! My fiance and I stayed at the Sorrento during a weekend away - and we couldn't have asked for a better place to stay! Upon arriving and checking in; we were immediately ushered into the elevator (which is small) and shown to our room. The room; although a little small; was absolutely beautiful and had heavenly scent of jasmine. The bellhop asked if we would like to make reservations anywhere in town for dinner that night; and since we didn't know where to go; gave us a few recommendations and let us alone to decide. We called the concierge who gave us great tips and recommendations.Our entire trip we found the hotel staff and concierge beyond helpful as far as making recommendations for dinner; bars; and clubs. Even though we had a car; we used the towncar service frequently everyday - and never had to wait more than about 15 minutes for it to arrive (although I recommend reserving it in advance if you know you will be leaving at a certain time). The beds were absolutely heaven and our entire stay was very enjoyable. We found the restaurant attached to the hotel to be a little pricey for what was provided; but immensely enjoyed sitting in the lounge of the hotel sipping some drinks and listening to the beautiful jazz singer they had for the night. I would not hesitate to return to the Sorrento! It was wonderful!
100569,RollingStone99,07/30/2008,Highlight of our Trip The Sorrento was by far the most enjoyable stay on our fantastic two-week tour of western Canada; ending in Seattle. The luxury factor may be higher at some others; but the feeling of Sorrento is unbeatable. Even for a boutique hotel; the staff are ultra helpful without being intrusive. Our room was perfection (except maybe TOO great an assortment of pillows). The elevator was plenty fast for us; but I guess it could be slow at busy times. Wireless internet worked fine; but they provide an Ethernet cable just in case.We did not have a car here; so didn't deal with parking. The walk to Pike Place is pleasant and seems safe.
100569,cruznut1111,07/13/2008,Nice; but not for tourists Had another visit to Pill Hill recently and decided on the Sorrento instead of our usual Inn at Virginia Mason. The Sorrento really is lovely; if a bit casual in service. When I have to hit the hill again; I'll probably go back to the Inn with a couple mealtime visits to Sorrento. For me it is a matter of value vs price. I would give it good marks for anyone who has to be at the hospitals; but can't imagine suggesting it for a regular visitor. Why?The neighborhood is a M-F 9-5 sort of place; far from the rest of the tourist activities. Two blocks to the nearest Starbucks; but for those who can handle it; there is a Tully's across the street. The free coffee in the mornings is Illy's European style and quite good.I have a hard time understanding anyone wanting to be in Seattle and not being within sight or scent of the Sound.I'll still be recommending the Mayflower; Edgewater and Inn at the Market for this price range. For higher; the Olympic.
100569,iowaknit,06/26/2008,A blissful experience My husband and I stayed at the Sorrento Hotel for our honeymoon and it was an wonderful experience. The entire staff; from the concierge to housekeeping; was considerate and very accommodating.The rooms were tastefully decorated; with an understated elegance; and the beds were absolutely wonderful to sleep in! The town car service was very convenient; although we found that we were able to walk to just about any place in town; including the downtown area; Broadway street; and the Space Needle (if you like longer walks). The hotel is just a few blocks away from amazing restaurants on Broadway Street; be sure to check them out as well! All in all; it was a fantastic choice and I would recommend staying there to anyone.
100569,alexnath,06/09/2008,The friendliest hotel in America. My Husband and I stayed at the Sorrento after being on a cruise; and it really ended our holiday on a high. From the moment we arrived; you were made to feel really special. Nothing was too much trouble for the staff there. The Hotel has real charm and everything about the place was tasteful. The bedrooms were wonderfrul; and in the evenings they have a beautiful fireside room where they play jazz; and it was a lovely place to unwind and relax after a busy day. We have travelled all over the world; and the one thing that is lacking in most of the hotels nowadays is the complete indifference most of the staff have; well you won't find that in the Sorrento; it is run by people who really care that your stay is enjoyable. I would recommend this hotel to anyone who is ever in Seattle. I just wish that other hotels could be run in this manner. The location is ideal and they have a courtesy car that will take you into the City whenever you like. The Concierge and other members of staff really went out of their way to be helpful; even recommending places to visit that would'nt be too crowded; as unfortunately we arrived on the weekend of a public holiday.
100569,cbabeej,06/09/2008,Beautiful Hotel! We live on the Kitsap Peninsula across from Seattle and stay there often. Having driven by this hotel for 30 years; we decided it was time to stay here. It is absolutely gorgeous!! I had booked a King room and they upgraded us to a suite; it was very nice and comfortable. The beds and Italian linens (Filidoro) were to die for!! The only problem was that the room was cold and we could not find any evidence of heat. This is a very old hotel; so it was really not surprising to us and we were only staying one night; so we didn't worry about it. We dined in the extravagant lounge with a fabulous circular couch piano player. It was romantic! Had a great breakfast in the Hunt Club restaurant in the morning (cold again; my husband offered to go to the room and get my coat; I almost took him up on it) I would like to point out that I generally run hot and enjoy places to be cool; but this was just a bit too much. The only other negative is that it is not located downtown Seattle; but just across the freeway; so you can't walk to everything. We knew that; so it was no problem; but if someone was coming to Seattle on vacation and planned on walking to all the sights; it would be a problem. Anyway; beautiful hotel and restaurant!!
100569,RandiJ,04/25/2008,The Sorrento - Great Place I stayed at the Sorrento last June during a work related conference. I was impressed with the quality and comfort level. I am attending another conference June 2008. My co-workers were forced to reserve at a hotel I will not stay at again; I notice comments on this site re that hotel are accurate. I contacted The Sorrento to make my plea and was instructed to call the following AM as the hotel was reaching capacity and the employee did not have the authority to book at a lower price. I called the following AM and was given a reservation. This consideration is what ensures my future business. The quality; the customer service and the importance this establishment obviously places on a long term association sets it apart and above all the others.
100569,drainguy,04/13/2008,Loved The Sorrento Hotel I surprised my wife with a weekend getaway for her birthday. I booked a room at The Sorrento Hotel and the exceptional service started as soon as we pulled in the driveway. The amazing service carried on right until we left. We felt like we were the only two people staying at the hotel.We have recommended The Sorrento Hotel to all who will listen and we will definitely be back soon.RP; Sidney; BC
100569,pemberto,03/21/2008,Absolute Perfection A wonderful place to spend your honeymoon! Well greeted by front desk staff and valet. In fact; some of the best customer service I鈥檝e experienced period. Foyer and sitting room have the old world elegance of a fine European hotel. Our suite was impeccable with luxurious bedding; marble bath; and fine champagne. Great attention to detail is evident in the choice fabrics; woods; art; and colors used in the room. As expected; the suite was exquisitely maintained. The entire Sorrento staff was attentive to all our needs yet respected our privacy. Such a perfect place for a romantic getaway; we鈥檙e already planning our 1 year anniversary at the Sorrento later this year. Highly recommended for those seeking an elegant room; perfect service; old world charm; and fine dining. What more can you ask for?
100569,dannyboy67,03/20/2008,THE SORRENTO IS CLASSY just wonderful in every way. from greeting by the conciege to the shampoo in the suite. our lunch upon arrival on friday was as sophisticated and good as anything in san francisco and we enjoyed it so much we had sunday bruch before leaving.can't say enough good things
100569,wazoocat,03/19/2008,Sweet Seattle Hotel I travel frequently between Portland and Seattle and regularly spend the night in Seattle. I used to book the best hotel I could find on hotwire or priceline by playing hotel roulette.Seattle is blessed with a bountiful supply of top flight hotels and I have stayed at some of it's best ie.W;Alexis;Four Seasons.However;my favorite Seattle hotel to date is the Sorrento. I'm not sure if it is the classic design of yesteryear or the subperb hospitality but I find myself directly inquiring their availability prior to participating in hotel roulette. I even stayed the weekend during a college football game and was provided a complimentary limo ride to and from QWEST field. The driver even took us from bar to bar after the game!In anyevent I highly reccomend the Sorrento Hotel in Seattle.
100569,DiannePugetSound,03/19/2008,My out of town visitors love this hotel Our out of town visitors love the old wood; traditional ambience and good food in the hotel. They've reported that their stay is comfy and service has been good. While it's not right downtown it is within a few blocks-- easy walking or a quick taxi ride away. (The hotel also has a town car service.) I've also hosted a major event (daughter's wedding) there-- the guests were happy. And incidentally the Hunt Club catered buffet is still the talk of my relatives!!
100569,WAStateTraveler,03/19/2008,A tradition Every year we stay at the Sorrento during the Christmas holiday. The staff is always friendly and helpfull. We love the old European feeling it has with the different shaped rooms and cozy feeling. It is a true highlight for us; the hotel is always decked out for Christmas and with the fire going in the lounge it makes the perfect end to a day of shopping or theater in Seattle. A tradition we look forward to every year.
100569,Wuzzo1,02/09/2008,Not quite perfect We booked The Sorrento as I wanted to give my husband a lovely weekend away as a Christmas gift. I also looked at The Alexis; but was more taken by the Old World charm of The Sorrento. While the experience was a good one; I am not sure I would return to this property. Here are the pros and cons; keeping in mind this was planned as a romantic interlude.Pros: Fabulous; and I mean truly amazing staff. Jeffrey; a concierge; was especially charming. The staff members were beautifully dressed; low key and exceptionally professional. They knew our name each time we came down; and were very accommodating.Gorgeous king bed with excellent linens; including a variety of huge; fluffy pillows. Lovely decor throughout; dark and full of ambience.Beautiful Fireside Bar with soft Jazz entertainment. Pleasant restaurant. We didn't eat there as we are vegetarian and wanted to check out Caf茅 Flora.Cute factor: The elevator mat is changed daily and incorporates that particular day of the week. Cons: No coffee/tea maker in room. We went out and bought a kettle. I found this hard to take as I like my wake-up cuppa. I found out after my return that I could have asked for one. (This information was provided by their very helpful and pleasant client services manager.) However; there was no card advertising this point; it was not (as far as I can recall) in the service guide; and no one told me at the front desk. This minor point bugged me as; being a Brit; I find I get very antsy when I can't make tea.Not-too-pleasant scent of old buildings in the bathroom; which was also cold and drafty and did not have it's own heat. Very pretty though and well equipped. Lovely bath robes. Location not central. While the hotel operates a town car we had out own wheels and drove into Seattle's city centre. We think we prefer to walk out into the thick of things. The hotel is in a residential area. This said; that is just out personal preference.We would definitely recommend the hotel to friends; but we would mention the cold bathroom and to ask for a coffee press. It is for these two reasons that I have rated our stay a 4 and not a 5.
100569,jobrainez,12/13/2007,Beautiful to look at...but not to smell! This is exactly the sort of hotel that I love to stay in when I'm traveling for business - old world charm; attention-to-detail services; unique decor. But there was a persistent mustiness; a near-nursing-home odor to my room and the entire 5th floor that overpowered my otherwise complete sensory enjoyment of the experience. The staff is lovely. The room was beautifully appointed. The food in the restaurant was delicious. But olfactorily speaking; it was a bit of a stinker.
100569,TravelbugSpokane,11/13/2007,Disappointing We visit Seattle annually and have always stayed at the Sorrento. It is a beautiful; old hotel that has always impressed us with its level of service. However; this last last trip was disappointing. First; they have changed their car service. It operates only until 5 p.m. on the weekends and the car was not the same as previous years. It was worn and old. We were also told by the valet that we needed to tip the driver because he only was paid by gratuities. Not only was this advice unnecessary but it was unprofessional. No car service meant taking taxi cabs to dinner and shopping because this hotel is not within an easy walk of the Market or many restaurants. We were also disappointed by the general lack of service. In our previous stays; we were warmly greeted and our bags taken to our room where the bell-hop would turn on classical music. Turn-down service was automatic and fresh ice delivered nightly to the room. None of this happened during this last trip. In fact; when we asked what hours the Market was opened we were met with a shrug. If we hadn't been treated so well in the past; perhaps this wouldn't have been so shocking. Maybe this was just a bad weekend but it seemed that the hotel has cut down on its staff and certainly are trimming corners on costs such as the car service. If you are a returning guest anticipating using the car service; just be prepared for the changes.
100569,kkhart,10/17/2007,Something special in Seattle We stayed two nights in separate stays at the beginning of September. This is a beautiful historic hotel with wood paneling in the lobby and bar. It is a little bit off the main tourist area up on a hill. The hotel has a very romantic atmosphere 鈥?as was evidenced by the wedding parties checking in both times we visited. The views are not great since the hotel is not very tall and there are many newer tall buildings between it and the waterfront (an easy walk); but the location is very nice and convenient to the freeways. But who needs to look out the window with such beautifully appointed rooms? The beds are luxurious; with high count sheets and tons of pillows. The rooms include fresh local coffee with a french press and the bathroom amenities are excellent. The furnishings are very tasteful and high quality. We did have some traffic noise on our first stay - this hotel IS in a city. Also; the first room we had overlooked the parking lot; but the main concern was a generator noise that bothered my husband. I requested a room change; and after being made to wait a long time by an obviously new desk clerk; was given an upgrade to a suite by his more experienced co-worker. When we returned for the second stay later in the week; I requested a room on the other; quieter side of the building. And that is when I learned from the staff that the even numbered rooms have the king beds but are on the noisy side; the odd numbered rooms have the queen beds but are quiet. We had an odd numbered room the second time and had a peaceful; quiet evening.Do not miss having a drink in the wood paneled lobby bar - even if you don't stay here.
100569,cchri1p,10/15/2007,Great hotel; small room I was very impressed with the Sorrento Hotel. The bed was covered in high quality pillows of varying firmness; the sheets were also high quality; and the comforter was similar to the Heavenly bed at Westin. Free high speed internet access was definitely a major plus; as were the free NY Times and Wall Street Journal in the lobby.Although their valet parking was expensive; there is plenty of metered on street parking in the area (meters not read from 6 pm to 8 am).My only complaint was that the room was somewhat small for a hotel of this quality. Although the square footage was probably about average; a lot of in was wasted on the long hallway in the room. The actual living area was somewhat cramped; especially when the pillows were removed from the bed. Still; I thought the hotel was an excellent value for the money; and I would definitely stay there again.
100569,ipolani,09/26/2007,Favorite Hotel Bed! This hotel has the most amazing bed and bedding I've ever experienced; it's just perfection! It's a nice thing that they have a product by product guide in the room regarding the bedding; I think I want to buy the entire collection.Was in town for work while on a three-month national-wide tour and this was my favorite hotel of them all. Again; the bedding was divine but the service and food also contributed to my great stay. My traveling group had many special needs and all were accommodated precisely and with a smile. We also took advantage of their complimentary car service which was so easy to use and driver extremely knowledgable about the city. This hotel is a real treat; highly recommend!
100569,PhillyViajera,09/13/2007,Friendly and personable meets luxury boutique I must admit I was a little suprised by the friendliness and helpfulness of the staff at The Sorrento Hotel. Everyone seemed genuinely interested in making our stay the best it could be. The accomodations were really nice; as I had expected from other reviews; with plush bedding; robes; lovely furnishings; etc. Our room was a little small; but from what I could tell; one of the smallest they have (we went for the cheapest rate!) and was more than adequate. Also each room has a mini business center with free internet access; a fax; printer and office supplies! It really came in handy for printing out tourist information we found on the web once we got there. They had an excellent jazz singer performing Saturday night and afterwards we got a great recommendation from the valet for a new wine bar that was exactly what we were looking for. I generally like trying different places when I return to a city; but I think I'll be staying at The Sorrento then next time I'm in Seattle!
100569,lesliek,08/07/2007,wonderful setting but service not equal to the price for seattle We want to love the Sorrento. It is in a charming historic building with a wonderful lobby bar and has a delightful feeling unlike other seattle hotels. and we had our first date and first night of our honeymoon there several years ago!So we keep on going back even though we have service problems againand again This time for our anniversary we booked with AmexPlatinum as what we thought would be a failsafe measure for good service. but when we asked to have our room cleaned (at both the front desk and housekeeping) because Amex gives 4 pm check out; we came back to a room that hadnt been touched. after complaining (politely i might add) we did get an apology letter in the mail but not even an offer of a free drink for our next visit . For the price in Seattle; stay at the Inn at the Market; for a little more the Fairmont or try your chances at the many new hotels that may not have the history but charge less and dont tempt you with charm but fail to deliver!
100569,muttger,07/10/2007,Very charming. Old world style This is a very endearing hotel with old world charm. The staff is friendly and accommodating and personable. After one day; we were greeted by name upon returning to the hotel. The service deserves top ratings. We booked a suite and the living space was very spacious. We had two queen beds and both were comfortable - they have a pillow menu and several types to choose from and although we couldn't distinguish which was which we all found something comfortable. We had no view but that was okay. If you like modern and contemporary this is not the hotel for you but if you enjoy old world luxury and style you will love this property. The room has a great audio system and was equipped with a fax and copy machine. There was also a little bar area with a french press coffee maker and fresh ground coffee - nice touch!The air conditioning worked well but had a little rattle. They have a wonderful afternoon tea served in a clubby sitting room atmosphere with a fireplace; cushy seating and dark wood. We also had an enjoyable breakfast outside on the patio (Hunt Club); which was delicious. The location (on First Hill) was definitely residential in nature and the walking access to downtown was fine although very steep - I am not sure I would make this walk alone. If you plan to spend a lot of time down by the Public Market I would stay somewhere else. The work out area was unexpectedly good with windows to the street and decent aerobic and weight equipment. Two members of our group adored this hotel and wished we could have stayed longer. We also wished we had been able to have a drink in the Hunt club. Next time!
100569,coffeelove,06/16/2007,Oh; I Love this place! I was lucky enough to win a Gift Certificate to the Sorrento hotel; and what a beautiful place! I thought they might look down their noses at me; given that I had a Donated gift certificate; but the front desk treated me well; as did the concierge.The room was lovely; if a little small; but it had a French Press; and the coffee was actually not bad at all! There was a cd player; and complimentary use CD's; including a Blues compilation that I listened to while I took a bath.The bathroom was really beautiful; lots of white and grey marble.The Sorrento offers complimentary car service; and they took my friend and I to Capitol Hill; in no time flat.If I had the money; I would stay there all the time.
100569,nyctravelr,06/14/2007,Charming find in Seattle Chose to stay at the Sorrento after seeing some mediocre reviews of the Olympic and was very pleasantly surprised . Had a fantastic time at the hotel was really wowed by the service. Everyone from the bellman on was gracious; friendly helpful. I was greeted by name everytime I walked through the lobby; my car was waiting for me when I needed it people couldn't have been genuinely nicer. The service is akin to that of a white glove building in NYC.The town car service is fabulous. It was a great treat of not having to worry about navigating through a different city or finding parking (or driving after having a drink). I just left the rental car with the valet used the car service throughout the stay. One note: the London taxi is a quite charming conversation piece; but the LIncoln town car is actually a much more comfortable ride.The concierge emailed me before my arrival responded the same day to my query (including web links schedules). During the stay; he spent a lot of time helping me create interesting tour itineraries.Did not eat the restaurant; but had a very pleasant experience at the bar. Another nice touch is having the NY Times available daily. The gym was being renovated; but used the pool/health club down the street for $10. The one downside is that the rooms are not particularly wonderful. They're quite dated/tired not the same level of quality that you would find in a Four Seasons; Fairmont; W or even the Hyatt in Seattle. Bathroom is on the small side not done especially well (though it's a pretty typical NYC bathroom). The glass shelves were tilting off the wall the robe hooks were missing (just bare installation plates). Also; the location isn't right in the smack of downtown; but it's mitigated by the car service Seattle is not a big city; so it's not a huge hike if yuo decide to walk.That being said; I would highly recommend the Sorrento for people who appreciate good service and wiling to trade a iittle bit of chain uniformity for charm sometimes quirkiness.
100569,SCBTravels,05/25/2007,Not enough time! We booked the Sorrento for a one night stay. As we arrived very late and had to leave very early; we didn't get to check out the whole hotel. The bed was comfy with plenty of pillows. The bathroom small; but nicely done. The staff was very friendly. We plan to stay at the Sorrento again when we have more time to enjoy this beautiful old hotel. Oh...and coffee in the lobby with paper travel cups and plastic lids were available when we left at 6am...nice!
100569,FreddieBSeattle,05/24/2007,Great hotel but LOUSY; tacky hidden pet fee My girlfriend and I stayed there for a special occasion. I LOVED having a drink in the amazing fireside room off the lobby - it's one of the best places to have a drink in Seattle. The suite was nice; but felt like it should be updated. We rode in the new British Taxi car (part of their complimentary downtown towncar service); and that was a really great way to eat dinner downtown and not worry about driving; etc (we tipped the driver $10 each way).My biggest complaint (and it's a big one); is that they don't tell you there's a pet fee until you're there. We checked the website; and while making the reservation on the phone I told them I was bringing our black lab; and they never said there's a $50 fee - I hate hidden charges; especially when I'm already springing for a suite. Notice here: www.hotelsorrento.com/reservations-petfriendly.php - It says they're pet friendly but there's no mention of the hidden fee which is tacky.Besides that; we really enjoyed our stay. They should update the rooms (TVs looked like they're from 1985); but the town car service and fireside room are amazing.
100569,PhilipFamily,05/11/2007,The Best We live just outside Seattle; but when my husband and I need a romantic get-away from the kids; The Sorrento is where we head. The rooms are fabulous; the location an easy walk to the downtown area; the food is top-notch and the staff are outstanding. Without any prompting; we found a bottle of wine and a selection of cheese; crackers and fruit in our room when we arrived.We cannot recommend this hotel highly enough if you are looking for a small; intimate; quiet and romantic place to stay as opposed to the larger chains. Wonderful!
100569,Schaffnva,03/21/2007,Fantastic experience The previous postings do this hotel justice. Fantastic experience. Great customer service...Jerry Hume; Concierge; is top notch and everyone else provided nothing but top level customer service. Room was clean; bed was great; and loved the french press coffee service in the room. It is the little things that make a stay great. Sorrento does a great job.
100569,Mgbeaty,12/07/2006,Great Hotel I stayed at the hotel for one night in November. Without me having to ask; they gave me a complimentary upgrade to a small suite. They also arranged for a town car to drop me off and pick me up from a seminar at the Washington Convention Center. The Convention Center is a little too far to walk. The only negative thing was that the main restaurant was closed for renovations while I was there. Instead; the meals were served in the bar area. Given how nice everything else was; I didn't care.
100569,swelch,10/18/2006,Samll hotel with many nice touches Nice touches abound in this boutique hotel in downtown Seatlle. It's not brand new; but has been well maintained and has lots of character.A few of the extra touches I particularly appreciated:1. Free delivery of warm cookies and pellegerino/still water at 5pm on day of checkin.2. 7 pillows on the bed; with a map to show which were soft; medium or firm.3. Two robes.4. A small but nice bathroom with marble tiles and Molton Brown toiletries.5. Two phones in the room 鈥?one of which was cordless.6. Easy to use high speed internet access; which was free for the first 24 hours.7. A Radio/CD player with 3 themed CDs.8. TV with lots of channels and good reception.9. Well stocked mini bar and a French press coffee maker.10. Umbrella in the room for the rainy seattle weather.11. A nice bar off the lobby with live music at night.12. Friendly/helpful staff.I would definitely consider the Sorrento again if I'm back in Seattle.
100569,Prefer1stClass,10/11/2006,Exceptional Staff My husband and I stayed at the Sorrento the night before leaving on and after returning from a cruise. So we got to see the hotel on a Friday and Saturday night a week apart.The staff was wonderful. When we arrived; they got our name from the luggage tags and were already getting us checked in before we even came in the hotel. The concierge was helpful in arranging scheduling the complementary town car service to the pier and area restaurants for us; as well as the dock for our cruise departure. They also picked us up when we returned.The hotel restaurant was good; though not exceptional. We had breakfast in the restaurant one morning and room service the other. Service was friendly.We were subject to a Sweet 16 party our 1st night in the hotel. We complained about the noise and when we returned for our 2nd night the next weekend; we were upgraded. We appreciated the gesture; however that weekend; a Bat Mitzvah was taking place. Also a very noisy occasion. So 2 young ladies enjoyed their big nights; while we did not.The hotel is lovely. The staff exceptional. Street noise is not a problem. Parties on the 7th floor - big problem. Great location - close enough to everything without being too close. The complementry car service is a big plus.
100569,hipmamatravels,10/10/2006,Old Fashioned Atmosphere I wasn't sure what to expect from the Sorrento Hotel after reading other reviews but I was able to book a free night there with credit card reward points and that made it more appealing than surrounding properties. Yes; it is an old fashioned hotel with a tiny elevator and older rooms. However they have been appointed beautifully with luxury linens; coffee makers; TV and stereo; wonderful robes; lots of niceties etc. The bathroom while smaller than other high end hotels was wonderfully equipped with drawer organizers; a scale; hairdryer etc. It was also brightly lit. The desk in the room was a business center with free Internet access and a fax/printer under the desk. Opening the drawer I found a complete setup with tape; paper clips; stapler etc. The only downside was the AC system. It was a window unit that even running on high all night never seemed to rid the room of stuffiness. This was a 70 degree day in Seattle; I can't imagine what the summer is like. The windows in the room do open but the street noise was annoying. I heard one siren go by early in the morning through the closed windows.The front desk staff was very friendly. I didn't ask much of them but found no fault. I did not try the car service. I parked on the street since it was a Saturday night and avoided the valet parking fee. Room service came quickly and was delicious. I went to the Fireside Room to listen to a live jazz trio. This would have been more delightful if there were more servers. Service was VERY slow. The real mood killer (and this isn't the hotel's fault) was the 10 year old boy sitting in front of me with his parents who were allowing him to entertain himself by taking 30+ photos with a flash digital camera. In a dimly lit room; this was very hard on the eyes. Overall I enjoyed The Sorrento. It reminded me of the Algonquin Hotel in New York City with it's clean and freshly painted but original interior.
100569,PFP,10/06/2006,Excellent This is a wonderful hotel on a hillside minutes from the city centre. With a friendly and helpful staff this hotels bears every mark of being well run and maintained throughout. My room was a twin with a comfortable bed made up with three options of pillows and a down comforter; a wonderful bathroom; comfortable chairs and a desk where you could. work. It is a small business centre in itself; with printer/scanner and a drawer containing stapler; scissors; paper clips etc. Good lighting all around. Complimentary press coffee in the room. Reception and adjoining Fireside Room has beaautiful dark wooden panel and comfortable furniture; there is pleasant live entertainment most evenings. Hunt Club restaurant never really was my favourite in Seattle. It is OK for breakfast but for dinner I strongly recommend going somewhere else. The Metropolitan Grill downtown is excellent; serving great steaks in an informal atposphere.
100569,grollett,09/26/2006,High Expectation; Very Low Return I surprised my husband with an in-town getaway at the Sorrento for our anniversary. Although our room was cozy and our meal at the Hunt Club was delicious; I will likely never return because of what I learned after checking out. My sister and a friend each called the hotel to have a bottle of champagne sent to our room. They never arrived. Although there WAS a bottle of champagne in the room when we arrived; it also had a card from the hotel staff; leading us to believe that the hotel had provided it. We still do not know what really went wrong because we've been stonewalled. My sister; our friend; and we have not received any calls back from the hotel to explain what happened with the missing champagne. Even after writing a thoughtful letter to the hotel manager; I have had no response. It is shameful for a hotel of this caliber and expense to provide such poor customer service. It should be a common event to have people send flowers; wine; etc. to hotel guests. Please note that other negative reviews of this hotel have increased in 2006. It was our experience before this visit that it was the place to go for a real treat. I no longer feel that way. Try the Mayflower Park instead...it was a total treat during the holidays. Sorry; Sorrento; you need to go back to Hospitality School.
100569,ChasColq,09/23/2006,Not very central We stayed here with 2 children and overall had a good time. We all enjoyed the free car service (though be warned you can't always get a car) and the room was excellent. However the reason they offer a car service soon became clear - its not as central as you'd expect for a hotel this expensive.All the staff were excellent - especially dealing with the serious matter of a lost teddy bear! Happily found during the search.Breakfast wasn't that good but nothing too wrong with it but again not as good as you'd expect for the money though amazingly in this day not a buffet.As other reviewers mention the public areas are strangely dark.There were also very few facilities (eg swimming pool).I would go back - I think!
100569,BetnyinATL,09/10/2006,Fantastic Service My boyfriend and I arrived at the Sorrento on Sept 6 and departed on Sept 9. The entire time we kept remarking on how helpful the staff was. We've stayed at some very nice hotels and he travels 50% for business and we both agreed the Sorrento was fantastic. Upon checking in; the concierge came up to our room to show us the details of the room and comment on the conservative nature of the lounge/bar if we were inclined to go. I suppose we looked a little younger than their average guests (we're both in our mid-20s) and he wanted to make sure we knew what we were in for. He made dinner reservations for us and arranged for the towncar to take us there and back. While at dinner; Jerry - the incredible concierge; called in and sent complimentary crab cakes to our table. They never seemed put out that we requested towncar service several times a day. All the valet staff were extremely courteous and helpful - not to mention pleasant to look at :)My meal from the Hunt Club (via room service) was mediocre; but I wan't very hungry and I doubt that their tomato soup and grilled cheese sandwich are the house specialty. Breakfast in the lounge was fantastic and I also liked the real in room coffee grounds and press.There is a definite musky odor in the hallways; but I think this could be fixed by a good Febrezing. The room did not have the same musky odor. Regarding a previous reviewer's comments about the lack of natural light - is the lobby darker than other hotels? Yes. However; I think this adds ambiance and beauty; rather than detracting from this hotel. You really feel like you are in the old world and the Sorrento is the longest operating hotel in Seattle - since 1908. I whole-heartedly recommend this hotel. My boyfriend regularly stays at the Seattle Westin and is switching his stays to the Sorrento after this week. It was less expensive than the other upscale chain hotels and there is no way you'd receive the same level of service and value for your dollar anywhere else in Seattle.
100569,ScaryCaroler,09/06/2006,Beware of the Sorrento - Not clean Initially I was impressed when I arrived at the Sorrento Hotel and received fine service from the valet who greeted me; unloaded my bag from the taxi that brought me; and brought me up to the front desk and introduced me to the agent on the other side. From there; unfortunately; my experience deteriorated rapidly. I was underwhelmed by the agent who checked me in. I received no eye contact and felt as if I was nothing more than a bother who had interrupted what sounded like a personal phone call she had taken while I was checking in. With room key in hand; I proceeded up the tiny lobby elevator to a room on the fifth floor. Upon entering the room; I immediately noticed a musty smell. It smelled like a cross between mold and old cigarette smoke. I called the front desk and asked for another room and I was quickly rebuked and told that nothing else was available and that the hotel was sold out. This; however; didn't jibe with the valet who told me how surprisingly slow the hotel had been that week. Nevertheless; I accepted the room I was in; reluctantly; as it was only for one night and I proceeded to order room service after a long day of travel. Within twenty minutes; a smiling server brought me dinner: A bowl of soup with bread and a half sandwich. Unfortunately; I had to eat almost the entire bowl of soup before I found; what appeared to be; a dead roach (or possibly beetle) at the bottom of the bowl. Needless to say; I didn't dare touch the sandwich. I called the restaurant to report my findings and the initial person who answered the phone sounded disbelieving. That person then put the manager on who apologized and offered to send something else to the room; on the house. I declined; and he informed me that I wouldn't see a charge on my bill for that particular meal when I checked out the next day. He apologized again; promised he'd take the charge off my bill; and hung up. For the most part; despite eating insect soup; I was satisfied with the situation.I skipped breakfast in the restaurant the next morning; checked out on my way to a meeting; and left the hotel. Three hours later; in a cab on my way to Sea-Tac; I looked at the receipt from the Sorrento Hotel. On it; I found a charge for in-room dining: $32.18. The exact cost of the meal I had the misfortune of eating the night before. For a moment; I was quite angry and pulled out my cellphone to call the hotel and give them a piece of my mind. But before I could dial the hotel's number; I started laughing about the ridiculousness of paying 32.18 for the privilege of eating roach soup at the famous Sorrento Hotel and decided to just leave well-enough alone. My advice when staying at the Sorrento? Ask for a room renovated within the last century; don't interrupt the staff's personal phone calls; don't dare eat the food; and take what they promise with a grain of salt.
100569,mudpuppy24,08/31/2006,Nice rooms; shame about the gloomy hotel The first thing you notice about this hotel is the gloomy lobby. It is all dark wood and low lighting. And forget trying to read anything over breakfast in the restaurant; unless you get very close to a window and; even then; you need a light above you. There is little natural light in any of the communal areas; and this is my biggest criticism of the hotel. The rooms themselves (I was in a regular room; not a suite) are just fine; with an extremely comfortable bed; lovely linens; and nice touches such as real coffee and a real coffee press. The view was of a parking lot and concrete; but when I tried to change rooms they said all the rooms had poor views 'because this is an old hotel'. Like most places; some of the staff were great; and some were less so. When my room still hadn't been cleaned by 5pm one day; the man at the front desk unapologetically told me it was a Sunday and this was to be expected. For $300 a night; you would expect better. A lot of people talk about the character of the place; and this is certainly better than the big chains; but even in August it just felt gloomy.
100569,GSPTraveler,08/29/2006,Nice hotel with old world charm I spent two nights at the Sorrento while in Seattle on business. I was pleasantly surprised with this hotel. While not one of Seattle's mainstay luxury hotels; the Sorrento was full of old world charm and a place I would stay again. Upon arrival; I was greeted by the valet and the front desk staff. I was thrilled to learn that my room had been upgraded to a suite on the 6th floor. The room was plenty big with nice ammenities. Staff was super friendly throughout my stay even when I had to leave for the airport at 4:00 AM. I would definitely reccommend staying at the Sorrento.
100569,jken2000,08/14/2006,They spoiled me rotten! I stayed at the Sorrento for 6 nights. They spoiled me rotten. I used the hotel town car at least 3 times a day. They deliver ice to your room everyday. The room was beautiful and very quiet. I travel 3 weeks per month and this has been my favorite hotel...
100569,ATripAdvisorMember,07/09/2006,Wonderful Boutique Hotel We truly enjoyed the extra touches of this boutique hotel; and the historical feel of the Sorrento. The staff was outstanding and the town car a wonderful perk. The bed was extremely comfortable. The biggest negative is the very; very small bathroom. We had a lovely stay at the Sorrento.
100569,appleleena,06/27/2006,Nice hotel but not five star CD player/wall library
100569,BdevilDan,06/14/2006,In love with the Sorrento Stayed for the Memorial day weekend at the Sorrento. The hotel is beautiful on both the outside and the inside. I was courteously greeted by all the staff and the concierge staff bent over backwards to help me with any request. The complementary town car took us to the market and shopping at Nordstrom's. This service was indespensible as the hotel is a long walk from the main downtown. I was worried about noise since it is in the hospital district but I had no problems. I stayed in a one bedroom suite and it was wonderful. All the furniture was comfortable and the assortment of pillows on the bed was awesome. Complementary internet was very much appreciated and I felt the room was a true sanctuary. The bathroom shows that the hotel is an older building as it is small; but this small problem was overshadowed by the wonderful comfort and attention in the rooms and provided by the staff. I ate at the restaurant and it was a great meal!I would definately want to stay at the Sorrento again!
100569,ATripAdvisorMember,03/20/2006,Old; Dated and Under Serviced. The building the Sorrento in is very cool. Its a neat; old historic building.Unfortunately; for the price you pay; the hotel has an overall run-down feel. The night we checked in; there was one valet and one hotel desk clerk and they struggled to handle the 3 people that happened to arrive at the same time for check in. A simple request for some extra help was met with sorry I've only got one guy working tonight. Well for the 350 buck (275 for the room +tax +parking); I want some better service.The room itself was very average. The bed was nice; but the bathroom was really poor. Tiles were dirty and very standard appointments. Overall; this should be a two star hotel that charges 125 a night. For the four star traveler; this was a horrible place and I would not stay there again.
100569,ATripAdvisorMember,03/18/2006,Quiet Privacy; Elegance Wonderfully comfortable accommodations. Other hotels in Seattle on the other side of I5 and are all hustle and flow--Sorrento is not a formula hotel. Genuine warm reception from the lobby bar; front door/valet parking; concierge; and reception desk staff (much better than the Olympic or Sheraton). Even the cleaning staff will seek to assist guests. Room interior appointments were charming and very clean. Will stay there again anytime; might try Room 608; the Sleepless in Seattle room. This is the only hotel in Seattle where I slept well.
100569,ATripAdvisorMember,01/10/2006,The atmosphere enchanted me My husband and I stayed here for a couple of nights during our time in Seattle. The room (a suite) we had was beautiful (dark Italian wood design) with lots of wonderful touches to make it homey - not the least of which being an absolutely luxurious bed. The service was excellent; very friendly and helpful. I can imagine that the small room sizes could be a problem for some people; but they play it off with delicate old fashioned style decor and the rooms were perfectly scaled (with the furniture chosen to fit the space). We loved our time in the lobby which had simply stunning decor. I would definitely stay there again.
100569,ATripAdvisorMember,08/24/2005,Staff make the stay Puppy at Sorrento
100569,SkiFreak,08/16/2005,Not worth the price - stay at another high end Seattle hotel I have stayed at hundreds of hotels around the world and most of the high-end downtown Seattle hotels. Just had my first stay at the Sorrento. I will never go back though I can see it's appeal for others..Pros: Victorian look. Friendly staff - when you can find them. Small intimate feeling. Great quality food at the Hunt Club. Room Service breakfast was great quality (overnight cooked steel cut oats and whole grain pancakes).Negatives: A/C couldn't get the room temperature below 80F. When we arrived; the room was over 90 F. Cleanliness. Stuff still in the trash can in the room. A completed survey card still sitting on the desk in the room. Aged infrastructure. Toilet ran frequently during the night for minutes at a time. A/C is a window unit not central air. A/C was so noisy (chirps; rattles; etc.) it kept waking me up. I'm used to central air and not window units at high end hotels so this might not be a problem for you. Hunt Club restaurant (was original reason to stay actually). Very disappointed that the service was not nearly on par with say the Georgian at the Olympic Four Seasons (Fairmont now). Expected better treatment; better staff knowledge of their wine list; more attentive service. The food did taste quite good though and was reasonably priced for the quality. For a $250 dinner and $300 night at the hotel; I ended up feeling like I would have rather stayed home. I only managed a few hours of sleep. I've never felt that way before following the same routine at other Seattle area high end hotels or around the world.
100569,ATripAdvisorMember,08/04/2005,Terrible Terrible Terrible I had my wedding reception at the Sorrento. I also paid to have 10 guests stay overnight at the hotel. We received TERRIBLE service. When I called to complain to the coordinator regarding the service she never responded. I again contacted her citing my complaints...no response. I tried four times; I never received a call back. They totally ignored me after they had my money. My specific complaints: They threw away my wedding bouquet; did not have piped in music as they had promised; no alcohol was given for a toast; which we previously arranged (our best man had to go out and buy a bottle so the groom and I had something to toast with.) They had horrible decorations in the room (think jumbo disco balls on a plastic Christmas tree with fake white snow on it). Decorations that I gave to the hotel to use were never returned to me. The front desk clerk was curt and seemed like she had somewhere better to be. My family worried about my choice in having such an important event at the Sorrento because the Sorrento elevator is very tiny and slow; downtown Seattle is too far away to walk from the hotel and the inside of the hotel smells stagnant- like moth balls are dwelling somewhere. I chose to overlook these details in favor of what I thought would be intimate and romantic. I did not expect the undesirable service. I will never return.
100569,CJThompson,07/27/2005,Absolutely Fantastic From the time we entered the parking area we felt that Sera; Celena; Chris and Cisco had known us for a lifetime. The Town car they offer for their guests certainly solves the Taxi issue and the Driver Chris was terrific for dining and sight seeing recommendations. Upon entering we had a cigar room odor problem and without question Adam changed our room and gave us aroom upgrade for our inconvenence.We would recommend this Hotel any day any time. Super cudos to their management and support staff for making our stay very enjoyable.
100569,ATripAdvisorMember,07/04/2005,not worth the price We had read some good things about this hotel; ie: their beds and sheets; plus the quaintness.We only stayed one night; but when we arrived in our room; it was SO small. It had two beds; but there was barely enough room to walk around. We were there with our two children but since it was just the one night as we passed through on our way to California; we thought we could manage.However; when we tried to turn the air conditioning on; it did not work at all; in fact not a bit of air came out and the room was very hot and stuffy. We called down to the front and she said couldn't we just open the window? I told her that I had children with me and since these windows were low; ie only 2 feet off the ground; if I kept them open; one of my children was liable to topple out! She said then; that she would send someone up to look at it and within a few minutes; someone came up and he confirmed that; yes; it was completely broken. Since it was Sunday night; he said that there were no engineering people available to fix it; so they offered to put us in a different room.We were pleased to be upgraded then into a suite; which was much larger; with a separate bedroom. Our kids both got their own bed and my husband and I planned to sleep on the fold out bed in the livingroom.However; when we finally got to bed; this fold out bed had no sheets; pillows or blankets; so we snitched some off the kids beds; but the mattress was SO uncomfortable that we finally ended up putting the sofa and chair cusions on the floor and sleeping there! The whole bed platform was slanted and the mattress was only a couple of inches thick. Really bad.As well; there was a huge wet spot on the living room carpet that the previous guest had made and so we had to be sure to wear our shoes when in the room.All in all; the room; even with the upgrade was not worth it; I would never stay there again.
100569,bthomas,05/29/2005,Sadly disappointing Spotty; bad service mixed with overhyped atmosphere. Rooms were quaint; but the air conditioning was so bad that we couldn't sleep; even with it on HIGH; which was hard to acheive; considering that the knob was broken off. Our suite had the smallest shower I've ever seen and no tub. The second day; it took them until I phoned at 4 p.m. to clean our room. The fitness center is a joke. All of the staff was very friendly and completely ineffective; except the valet parking; which was the ONLY highlight. If you're just looking for a bed; fine. But for a vacation? We won't ever go back.
100569,ATripAdvisorMember,05/10/2005,good; but nothing special I was looking for a romantic getaway hotel in Seattle. The reviews on this site really influenced me to try the Sorrento as opposed to say the Inn at Market Place. This is a very nice property with many pluses; but my over all opinion is that it's nothing special; which is of course what you're looking for on these getaways. The Sorrento has an excellent concierge who gave very good recommendations; even when put to the test. They also have complimentary Town Car service to and from downtown destinations. This is a really nice thing. The public rooms of the hotel are top notch. The lobby lounge; for example is warm and inviting. I opted for a Junior Suite which ran around $300 a night. The room is a very small divided into a small sitting area with a tv in armoir and a bedroom that is tiny. The king size bed barely fits in the room; you have to squeeze buy it to get to the bathroom. The bedding was spectacular with super soft sheets and a large variety of pillows. The bedroom had an oversized desk that abutted the bed. The bathroom was nice with white marble and a spacious walk-in shower. Unfortunately; there's no tub in the bathroom and that's a minus for me.So here are there reasons for my average review: The room lacks any special aesthetic. The entire room is beige and boring and feels very; very cramped largely because of the poor layout. The bathroom is solid white. The room really needs the services of a good interior designer. The room temperature was impossible. They rely on small under window units that you just can鈥檛 get right. We were either freezing or boiling. There are no views whatsoever. No evening turn-down service was provided; so no evening straighten up of the room either. No coffee or breakfast service provided. Seating was uncomfortable and dated.So overall; this is a nice place; but more like a business destination than a getaway. I鈥檇 say take the $300 you鈥檇 spend here and spend it at Inn at Harbor Steps.
100569,TarheelTraveler,04/23/2005,Excellent stay; Room may get warm/hot during warm weather showReview(3399765; 'full');
100569,Naples34102,04/05/2005,Ambience and charm showReview(3332371; 'full');
100569,SkyeTraveler,03/31/2005,Nearly perfect showReview(3316371; 'full');
100569,ATripAdvisorMember,02/28/2005,Our Thanksgiving in Seattle showReview(3237104; 'full');
100569,alexa1,01/16/2005,Wonderful Hotel; Wonderful Service! showReview(3010931; 'full');
100569,ATripAdvisorMember,11/02/2004,Great service showReview(2802141; 'full');
100569,AtlantaGALuv2travel,08/04/2004,The Sorrento can't be beat!! showReview(2397053; 'full');
100569,ATripAdvisorMember,07/13/2004,THE Place to Stay in Seattle!!! showReview(2293284; 'full');
100569,Net25,03/17/2004,Fabulous; will definately go back; First Class showReview(1728734; 'full');
100569,ATripAdvisorMember,01/10/2004,the nightmare before christmas showReview(1545145; 'full');
100569,lass,08/30/2007,La mia camera al 4 piano... showReview(11443354; 'full');
100570,SONNYSMOM,01/01/2009,New Year's Eve; and some redemption We had a bad; experience at this hotel. Managment DID contact us and offered to make up for it so we took them up on their offer. We stayed on NYE 2008-09. The hotel room was cleaner; and the linens were clean! Check in went smooth for as busy as it was; and overall this was a great stay. New years eve fireworks are awesome at the space needle; if you havent experienced it do so. The monorail to and from the space needle is just steps away and the westin is in a ride free area on the busses. we had a really good time. However I would only stay here if i got a good deal. the amenities are limited at this location. * I didnt think it needed updating; the interior was fine and the room didnt smell funny to me. maybe the windows could open a little bit for some fresh air.
100570,cosmokazi,12/02/2008,Good Hotel; Minor Complaint Hotel was nice; yes; maybe it needs updating; but it was fine nonetheless. It is indeed close to everything; Shopping Malls and Pike's Place Market. Hotel staff was friendly and helpful. The only complaint I have is the charge for parking- $35.00 for 2 hours is extremely excessive- especially since I was a hotel guest. I stayed one night; but the fee for parking; Internet and a bar charge were more than I paid for the room.
100570,Prycer,12/01/2008,Overrated and Outdated. The location of this hotel is great and that's really about it. Not once was I told that they were doing construction nearby (I called several times). There is construction going on across the street from the South and North Towers. The construction started at 6:00am until 7:00pm. Just when I thought I would get a break on Saturday it started at 7:00am. The rooms are very outdated. This isn't the nicest Westin I have stayed at. I only stayed at this hotel due to the location and price. My original plan was to stay at The Inn at the Market. They couldn't guarantee me a water view so I canceled; big mistake on my part. Seriously spend the extra money and stay at the Inn at the Market. The hotel is beautiful and small. Back to the Westin; I was able to check in at 11:00am and was very happy about the early check in. I informed the front desk clerk that it was my birthday and could I get upgraded. He sent me to the South Tower. The room was really small and had a view of a building under construction. The room also had a big stain on the floor (I'm thinking animal urine). I couldn't figure what was the upgrade. The room looked like a basic room (nothing special). I went back down and spoke to another clerk she said she could put me in the North Tower (which has water views). She did inform me that it would have double beds though (fine with me). The clerk that originally helped me came over and loudly said What's the problem I put you in an upgraded room; which I found rude considering he didn't know what I was asking from the second clerk. I apologized for the confusion and informed him that I thought the upgrade would be a water view. I went to the second room and this had a water view but it also had a view of construction that was going on across the street. The room was a little dirty; the night stand had a layer of dust on it and one of the curtains was coming down. Also this room had a small stain on the floor as well. The only thing that was not dated in this room was the bedding. This hotel seriously needs to be updated. I paid $150 per night (and felt ripped off) and I wouldn't recommend spending over a $100 a night. (Especially with all the noise due to the two construction sites). Again; the location is great and there are tons of restaurant to go to that are in walking distance. You can also catch the airport shuttle right outside of the hotel. I do plan on going back to Seattle next year but next time I will stay at The Inn at the Market.
100570,LauraHarden,11/20/2008,Great location! I have stayed at this particular Westin a few times and had good experiences both times. The hotal could use a bit of updating but the rooms are pretty nice and standard for Westin (nice comfy bed). Nice views of Seattle and access to great shopping. The front desk staff were ver friendly and everything was very clean. Very good over all.
100570,TazG,11/19/2008,Weekender Stayed at the Westin for 2 days on the Holiday Shopping Package $199/night + a $100 gift card to Pacific Place per night.Location: Downtown Seattle everything is within walking distance. Hotel is located between the monorail and the streetcar so if you're looking for a quiet hotel I would suggest trying a different one.Hotel: Is dated needs some renovations; but I was not disappointed overall.Food: The main restaurant is in winter hours so I did not have a chance to try it.Shopping: Everything is close by Macys; Nordstroms; 2 malls and many retaliers have a street presence. Most stores open till 8 at night and the streets felt very safe. Also check with the concierge desk as they can give you discount coupons or freebies to some stores and restaurants.
100570,Stevie390,11/15/2008,Great location; but slightly disappointing This Westin hotel is located close to the Monorail Station and Westlake Center; a short walk from Pike Place. Its a good location in a city that's easy to get around.The room was spacious with superb bed and well-equipped. However; the decor was slightly dated and the whole feel of the hotel was rather disappointing. The lifts; lobby; corridors; and restaurant all need freshening up.Breakfast was average; with a slightly disappointingly small choice at the buffet; and rather pushy staff overly trying to persuade customers to choose the expensive a-la-carte options.I expected more for my money.
100570,Sem1811,11/04/2008,Westin Seattle - Not so heavenly... The pros: Great location; right in downtown Seattle next to all the shopping areas. Great customer service. We're upgraded to a king deluxe room on the 36th floor overseeing the city; but the room smells like B.O! We called the front desk; customer service switched us to another room on 41th floor right away. The cons: The room is outdated. Molds in the bathroom; not so heavenly towels and showerhead (the showerhead is stained with brown mildew; yew!). The first room on the 36th room South tower smells like B.O. The second room on the 41th floor North tower is clean overall; but the bathroom smells like sewage! We are truely disappointed with Westin; which is supposed to be a 4 stars hotel!
100570,ftlouis,10/28/2008,Business hotel that also handles vacations Long weekend that was made all the more memorable with an attentive and courteous staff. Great location. Stayed in the North tower with a room overlooking the bay. Others have commented about dated rooms but this one was clean. Do park next door for $18.00. There's a catwalk to the second floor of the hotel. $38.00 a day for self park is a little much even for Seattle.
100570,Triptaker088,10/20/2008,Heavenly Nothing!!!! Well I was beyond disapointed!! Not as to what I had seen online. The first room I was assigned was not what I booked. We returned to the front desk to address out concerns; The staff was helpful. They proceeded to uprgrade me to a better room and lowered the price. Once we returned to our new room; It was what I had thought that I orginally booked. I was under the impression that heavenly bath meant....... just that. Instead I walk into the bathroom to find a tiny little tub and a poor excuse for a shower head. The shower had no pressure along with leaking. I suppose this is Heavenly. Now that we had been in the room and had a look around I would guess that the high price is due to the view. I believe that this hotel is in desperate need of a renovation. I will not return to this hotel. I believe that it is way way over priced. Not to mention the price of Valet parking. 38.00. I was at another hotel the night before and received FREE valet service.
100570,sg4878,10/19/2008,Typical Westin I just have to say it - the Westin Seattle looks like two giant corn cobs jutting up into the Seattle skyline!!!! Not the prettiest place from the outside!However; the interior - from the reception area to the hallways to the rooms - is typically pleasant like most Westin properties. I stay at Starwood properties more than any other chain and this one is your typical; cookie cutter Westin (aside from the exterior!). In general; the place is well-maintained and the staff relatively professional. The rooms are a little on the small side; but for a downtown hotel in a major city; they are a good size. The Westin bed is amazing!!! Love them! One negative about the room was the smell - it was musty; almost like it used to be a smoking room and had not been properly aired out since it went non-smoking. I was not alone in this observation (I was in town for a major conference and had many colleagues/peers staying at the Westin). Great location - right in downtown; near some great restaurants (go to Dahlia!!!) but not exactly right in the middle of the madness; like the Grand Hyatt or Sheraton. Decent reception staff - accommodating; if not slightly bored-acting; which is odd considering the amount of time the keep you on hold when calling from your room; the housekeeping staff were very nice. All-in-all; a good stay here. For $200/night (which seems to be harder and harder to come by nowadays...); this property is fine.
100570,iceal,10/15/2008,Enjoyed the Westin We just got back from Seattle. We stayed at the Westin Hotel in Downtown Seattle for 5 days.We booked our hotel through priceline. We were very pleasently surprised. Great hotel service from the front desk to the parking valets. The bed was great;room was clean. The carpeting needs a little update and cleaning. Service was very good. Would gladly stay again
100570,daniellepal,10/14/2008,Overall enjoyed the Westin very much. view from 4432
100570,dscook,10/14/2008,Ok; not great The hotel is in the heart of downtown and walking distance from everything you need. We stayed overnight after going to a play at the Paramount and it was a nice walk back to the hotel. The bed was comfy and room service was pretty fast. There is also a little convenience store a block away so you can avoid the mini bar prices. I agree with other reviewers that you get a room to match the price you pay. We used the Name Your Own Price feature and payed 1/2 the price listed on the Westin's website. We ended up with a small room right by the elevators and could hear the people talking in the hall.
100570,cwaves,10/13/2008,Great Place and Location We just came back from our trip to Seattle and stayed at the Westin. First of all; great location to restaurants and to Pike Place Fish Market. Just a few minutes walk; and we were at the Westlake center mall where the monorail is at. Who needs a car; when there are free bus rides around the downtown area. When we arrived to the check in desk; the front desk attendent asked us if we wanted a room at a higher floor with a good view. Of course; we jumped at the chance of getting a room with a nice view. When we opened the door; the room was very nicely decorated and comfortable and from our room we got a view of the space needle. We were wondering such an expensive hotel that they would charge for internet connection up in the room. However; we found out that they provided free wifi in the lobby which makes up for it. One thing to watch out; don't jostle the mini vending machine that is underneath the tv. I must have moved the tv or bumped into the dresser that we got charged for something that we didn't even eat. All the food in the vending machine is electronically sensored so I guess that even a little bump can knock an item off the sensor which charges the patron for it. However; we spoke to the front desk and it got resolved very quickly. Overall; we will stay here again.
100570,Rayner4,10/12/2008,Just an average hotel We picked the Westin for it's location as it was right in downtown Seattle also the pictures on the website looked like it was a very nice hotel. Before we travelled we were sent an email offer to upgrade to a deluxe room with a view; we decided to do this as we had not been to Seattle before and it would be nice to have the view.At check-in the girl on reception must have been having a bad day she wasn't that friendly; we were never offered any assistance with our luggage so took it ourselves. We were put on the 47th floor which did give us a great view but the room was disappointing it was a bit older in decor than we expected from the pictures.The bathroom was clean although there were 3 long hairs stuck to the wall of the bathroom and probably are still there now !! if we could see them I'm sure the housemaid could as well.We had an issue with drycleaning; not the hotels fault but we sent drycleaning for same day service and by 9.30pm had to phone to find out where it was. The drycleaning company had a power failure and we were told it would be another hour before it was delivered; we were happy with that but the next morning it still had not arrived and we were checking out once again we had to chase it up and it was sitting somewhere in the hotel and was then bought to our room.
100570,Springerhog,09/30/2008,Great Location! View of the Space Needle.
100570,lexa612,09/29/2008,Different rooms for different bookings? We booked our stay through hotwire and got a great deal at about $130 a night. I have to agree with the previous poster though; in that I think that the Westin provides different quality rooms for people who book through online discount services. When we first checked in; the lady even acknowledged that we had booked through hotwire. But for what we paid; the hotel was great! Clean rooms; albeit some stains on the carpet; a nice pool; and a great location. This hotel is great for all the central activities such as the Market; Space Needle (hop on the monorail) and great dining. All that being said; if we would have paid the $300 a night that the rooms were going for and recieved the room we did; we probably would have been a bit upset. Oh; and one other thing.....don't expect any above and beyond extras. The internet was 6$ for 15 minutes on their computers (free airline boarding pass print-out though); refrigerator stocked with pricey!!! items such that you cannot put anything else in there; and stains on some of the linens and mattresses. Again; it seems it was a case of you get what you pay for so we were not upset; but definitely will never pay full price if all the rooms are like that!
100570,Bill99,09/23/2008,Great stay We got the Seattle Weston thru Priceline at $125 per nite for 3 nites in September. The room was fine: good size with a couch; desk; good size bath with all the amenities. It did have a Murphy bed which was a surprise; a bit soft but it was fine. We wonder whether Priceline rooms are a bit less quality but it was fine. It was room 2050 and very quiet. We needed a few things from housekeeping and they were right there. Front desk and lobby area was bustling. It is large hotel used for cruisers and conventioneers. The pool area on the 5th floor was a nice getaway and quite clean; we used it on one of the afternoons. The hotel is centrally located to everything and we walked to Pikes Market a few times a day. For what we paid we were quite happy as rates on-line were $200+.
100570,lilaNewJersey,09/22/2008,Great location This was our first time in Seattle. The Westin was nice. I am saying average as I have stayed in much nicer Westins before and this one was just okay. The bathroom needed updating. The location is great; right by great shopping; monorail to the space needle; pike's market and great restaurants. I recommend staying here if you are a first timer to Seattle. We will probably stay somewhere else next time; closer to the market. I found the staff to be very friendly and helpful.
100570,Brewer21,09/22/2008,Rough around the edges but nice I agree with many of the reviews that this is not the best Westin I have stayed in. The carpeting needs upgrading; some of the fixtures and furniture is a little dated and the workout facility and pool are dated as well. However; it is a very functional hotel and I have no complaints about the really important things. It was a great location; the room was clean; quiet and comfortable; the bed was great and the service was good too. Also; the concierge was very helpful to us even when recommending some out of town hiking areas. If you want a good view ask for an upper floor (20th floor and up) in the north tower. The needle was right outside our window.
100570,NeedATravelFix,09/13/2008,The most mediocre Westin I've experienced This was the third Westin I had stayed in within a week (please see my other reviews for the ones in Columbus; Ohio and San Francisco); and it was not up to the Westin standard. First impressions count - and the rugs in the lobby were fraying along the edges. Front desk staff was amenable; but nothing above and beyond; considering the price tag. My room was clean and everything in working order; but I think it was smaller than an average hotel room - this may have been an optical illusion; as the hotel tower is rounded; so the rooms are round; rather than rectangular along the outside. It could be a really neat effect; but I don't think the room was oriented to make that happen. Room service breakfast was good; but overpriced (even for a Westin).When reading previous reviews of this hotel; I noticed that one reviewer mentioned that the thread count on the sheets was not up to Heavenly Bed standards - I almost brushed it off; but then I got into bed - and the reviewer was absolutely right! Having just come from two nights at the Westin St. Francis in San Francisco; the sheet texture was totally different and not as smooth.Don't get me wrong - the hotel is still better than your average hotel; and has all the amenities of a Westin. I just think that there is room to improve; especially given the $200+ price tag for the average business traveler. But one odd compliment - for a hotel with nearly 40 stories; I never had to wait long for an elevator!
100570,DanielleMN,09/08/2008,Very nice Westin I stayed at the Westin Seattle for 3 nights in early September 2008. The hotel is very nice; which has been my experience with Westin hotels elsewhere. I stayed on the 10th floor of the South Tower. At that level there is really no view other than buildings. The higher floors probably had better views; or as I discovered when I reserved the room; you can pay extra for a room with a better view.No complaints about the room; the heavenly bed is everything it is billed to be. I was a bit disappointed that there was no robe provided in my room. I had always had one before when staying at a Westin. The location is great. It is right downtown; about a block from the monorail; a block from the trolley and about 6 blocks from the Pikes Place market. I ordered room service one night; which was extremely overpriced. In that area there are many restaurant and I should have planned ahead and ordered take out from somewhere else. I did not use the pool or hot tub although I went and looked at them. They seemed small for the size of the hotel; but very nice and clean. The workout room was also small. The service was very good; with the exception of a somewhat rude front desk manager when I checked in. You should also be aware that this entire hotel is non-smoking. Smokers have to take it outside. Overall; I would stay there again if I ever was to visit Seattle again.
100570,tbam,09/07/2008,watch out I spent a single night in the Westin Seattle and left a favorite jacket in the closet as I left the room. I wasn't worried as I reported the missing jacket just six hours after check out; and I was still in town for a few days. But it was nowhere to be found; and it was only after three inquiries that anyone seemed to pay any attention to trying to track it down. The jacket has not appeared; and the only logical conclusion is that a hotel employee now has a very nice jacket. This could be expected at a budget accommodation; but not at a supposedly fine hotel. So keep close track of your things if you choose to stay there.
100570,yojude,09/02/2008,Nice Westin property but have stayed in better After reading the reviews on this hotel; I had a few reservations. Although I wasn't disspointed when checking in; I did not feel that is was up to par with other Westin properties where I have stayed.The halls on the 23rd floor did smell a bit of smoke even though it was advertised as non-smoking. As for the the room ; it was a good size with a comfortable heavenly bed. The bathroom did appear to be a little light on amenities. I could have used a showercap.Overall; my experience was good. As a starwood member; I opted for a lower rate in exchange for points and could not have found a better deal.I did not rent a car; and am glad that I didn't because the parking fee would have offset some of the savings. It is over $30.I would stay here again but not at the full rate.
100570,DoctorHam,09/01/2008,Wonderful Experience at the Westin We travel to Seattle 4 times a year and usually stay at the Hyatt Grand. It's true that the Westin isn't as posh as the Hyatt Grand; in terms of interior design but we loved it anyway. What made it exceptional was the accomodating staff. Particulary the front desk clerk Hillary who sent chocolate fondue with strawberries up to my daughter for her 13 birthday. We had an great view from our room; everything was clean and functioned well; the pool was a treat and the location couldn't be better. The beds were luxurious. We have no complaints and we now prefer the Westin to the Hyatt Grand. It's the people!!!
100570,brooklynbs,08/31/2008,High Marks Booked through Starwood using the cash and Starwood points option. Stayed five nights. I was in town for a wedding and business. Early check-in was not a problem.I was given a king room on the 23rd floor of the North Tower (this floor is for Starwood Preferred Guest members only). Room was immaculate except for some stains on the carpet; but you can't change the flooring after every visitor. Big room with a sofa; chair; coffee table and desk. Bathroom was spacious and well-stocked. Awoke each morning staring at the Space Needle and a vista-view of the harbor through a huge bank of windows. Natural light during the day eliminated the need to use lights. Bed was fabulous.All hotel staff were cheerful and helpful. Only complaint is that concierge staff should have a better understanding of the bus system.Room service menu was a bit slim late at night; but food wasn't bad since it came from two in-house restaurants. Very nice bar and huge lobby.Location is very good. A short walk to Pike Place and a two-minute walk to Monorail. Light rail to Lake Union across the street and bus lines run by the hotel. Easy to get a cab out front or with the help of the valet guys. My only major complaint is the hotel's charge for Internet access and use of the business center. This is obviously a trend; but I would have thought as a SPG member using points that I would have been given free 'Net and business center access. You can print your boarding pass for free; so that's a positive.
100570,jfbrown55,08/31/2008,Beautiful View; Good Stay I booked this reservation directly with the hotel website. It was a mixed reward rate - 4;000 spg points and $60 a night. It turned out to be a great deal for us. I contacted the hotel prior to our arrival after reading some mixed reviews. They advised me all of the rooms had been rennovated about 3 years ago; and this Westin was actually the very first Westin in the chain. We decided to go ahead with the reservation; and I was glad we did.Our room was on the 34th floor and the view was spectacular during the day but even more beautiful at night. Our room was clean and comfy and fit our family of four with no problems.The Concierges were very helpful and assisted us with making our plans. Since we wanted to go to the Space Needle; they recommended we eat lunch there and then we would not have to pay the entrance fee to go to the top. We agreed this would be a good option; and they made the lunch reservation for us. I'm glad they did because when we arrived; I overheard the hostess at the Space Needle advise someone they were full and could only accomodate those with lunch reservations. I was about to order Crab Cakes for lunch; when our waiter informed us that the Concierge from our hotel was treating us to Crab Cakes as an appetizer. What a nice surprise! The onsite parking was very expensive ($35 a day); but on check in I asked if there were alternative parking options. The front desk rep told me we could use the parking garage right next door even though they had no affiliation with the hotel for $18 per day. This parking garage was even connected to the Westin with a sky walkway. The location couldn't have been better. Within walking distance to just about everything. The Monorail picks up right near the hotel also.
100570,TravlinGuy,08/31/2008,Decent Stay at the Westin The positives:Pretty good locationLots of restaurants within walking distancePike Street Market not far.Tall hotel with a good view. We could see the city and a glimpse of Elliott Bay.Nice decore.Adequate service.Excellent rate on HotwireThe negatives:Sheets weren't clean when we checked in. We had to call to have them changed. How gross.Hotel would not provide a receipt showing $0 due for incidentals. I thought that was quite odd.Hotel doesn't do the typical express checkout where they deliver a receipt to your room.Very pricey parking. We dumped our rental car; rather than pay $39/day to park.Very pricey on-site restaurantsNo one there gave good directions; including the conciergeConcierge seemed quite put off by any questionsStaff were stuffy
100570,Rob77Milan,08/30/2008,nice hotel we overnight here using a special rate of business travel ( 140 dollars evry night).the hotel was very clean e and room was spacious. the position is good ( downtown) e we had a nice view of the bay and sky needle because the room was in the north tower.
100570,travelbunnycritic,08/29/2008,Heavenly Bed Scam Overall this is a nice hotel; with an excellent location; close to great shopping; and business; and Seattle Center; and Library. Rooms are spacious enough.However the Heavenly Bed which is supposed to be 250 thread count sheets was clearly not what they claim. They had us sleeping on thread bare; pilled sheets; that could give anyone a good exfoliation. The only sheet that was like this ; was the bottom sheet...which of course needs to be 250 thread count to be slippery ; and comfy. This persisted for 6 nights....and on the last 2 nights I finally got them to put a TOP sheet on the bottom as well. Those last 2 nights were great. too bad I had to get up at 3 in the morning for my plane.I can only imagine why they were using such poor sheets....either they were trying to save money and bought 180 thread count sheets....or they were just OUT of regular sheets due to the completely booked hotel; and had to use loaners or something. they offered no explanation to me thus far.Overall; they have a nice staff; and I did not have any other complaints.....however we were there to get good nights rest; and the Heavenly Bed is supposed to provide just that.And keep in mind that Parking is $36- $38 per night...which added about $360 to our stay! yikes!I am still awaiting response from the management to see what can be done to amend the situation. I will report back.
100570,Gizmojen,08/29/2008,Don't know why Frommers loved this hotel so much My husband and I got the Westin Seattle for one night on a Priceline bid. We got a great rate and I was excited to get the Westin since Frommers Seattle marked it as one of the best hotels in the city. We were very dissapointed with the Westin. The hotel is HUGE and not laid out well at all. It is very much geared toward the business traveler and there was always a ton of activity going on in the massive lobby. When I checked in at the front desk the person helping me was not friendly at all. The person who was checking in next to me got an upgraded room and friendly conversation; and all I got was someone who wanted to check me in as quickly as possible and get on his way. Our room was right next to the elevator; which most of the rooms are because of the poor layout. I had requested a high floor because I read that the views were incredible; but we really had no view from our room. The bed was comfy; as are all Westin beds and overall the room was a nice size with a basic bathroom. Heavenly shower was nice.I would not stay here again. The rooms were nice; but the staff was unfriendly and the atmosphere in the hotel was really geared toward conference attendees and business travelers.
100570,msmegmog,08/29/2008,Loved it! Loved it! view from 38th floor south tower
100570,wanderingwanda,08/25/2008,Pile drivers next door begin at 4 AM Luckily I got this room through Priceline for $125; but unluckily I was locked in for three nights. I would have changed hotels after the first night. I was on the 17th of 40 some floors. ( North tower; facing the sound). I could see the Space Needle off to my right but directly in front was a new building going up. Pile drivers and the sound of a groaning crane began at 4 AM. Even with ear plugs; you could not drown out the sound. Make sure that you ask to see your room first to know if you are facing this way. The new building is up to the 10th floor as i write this; but it looks like this will be going on for a while. If you are booking any time in September I would ask about this. Weekends might be OK. I was there Mon - Wed.Another issue is the lack of a little fridge. They only have a minibar so you are really stuck if you want to save a dime by having a few snacks of your own. They want you to eat in their restaurant; (Coldwater Grill). It was raining hard so I opted to eat there. It was pricey; but they had this wonderful dish..ravioli stuffed with peas and ricotta on a bed of really fresh broccolini. As others have commented; this place is fancy; with fluffy beds and good views; but it has as a huge; impersonal corporate feel.
100570,blesstheweather,08/24/2008,Checked in and immediately checked OUT! During a tour of the Pacific North West; we had pre-booked a junior suite at a rate of c.$470 per night. Upon arrival at the 21st floor; the musty smell of neglect and tobacco (in spite of its smoke-free claims) hit us. The suite turned out to be 2 adjacent (not adjoining) rooms which were dark; unclean; uncared for and just plain shabby.The bed base was stained; the bathroom was tiny and had no separate shower and the general facilities (incl. an ancient t.v.) were more befitting a cheap motel.We immediately compained and asked for a more modern suite; only to be told that none was available; with an added confession that the hotel was overdue for renovation. To their credit; the manager and desk clerk dealt with us in a courteous and professional manner; and called the Pan Pacific for us; which it turned out; was far superior; more spacous; clean and beautiful and due to its recent opening; much cheaper ($291). As a result of this experience; we immediately cancelled our booking for the Westin in Vancouver (later on our tour) and changed to the Pan Pacific; which was yet again superb. Sadly; i think Westin are sliding downhill and resting on laurels of former glory....simply not good enough in today's market!
100570,Claucat,08/23/2008,Heavenly We just got back from a four day stay at the Westin in Seattle and I would highly recommend this hotel.We had a room on the 17th floor of the South Tower and not a great view but who spends a lot of time in the room anyway?The room was super comfortable; with a desk area; a small sofa and very good reading lights for the bed; something most hotels lack.The heavenly bed was indeed heavenly and I also loved the heavenly shower with its double shower head.The Westin is in a terrific location; steps away from two major shopping centers and lots of restaurants.It was a quick walk down to Pike Market once you figured out which streets were less hilly.The staff was very courteous and the concierge desk very helpful.We did not try the restaurant but the Fifth Avenue Cafe was more then adequate for breakfast.
100570,CristinaTx,08/22/2008,Nice hotel with amazing view! night view from room 3931
100570,Solange72,08/17/2008,Very nice...except for the carpet This is a very well located hotel: blocks from the Pike Market; one block from the monorail and walking distance from much in Seatlle. The buildings; twin tall cylindrical towers; are easily located while walking around; so it's highly convenient for the directionally challenged. What about the inside of the hotel? There is a nice pool with a sky roof; a couple decent work out rooms; a little cafe with ok croissants; good food in the lobby bar area. The rooms have spectacular views (ranging from great to truly spectacular); nice heavenly beds. The not so great: some gross carpet stains and mediocre housekeeping. Otherwise; the staff was helpful if not effusively friendly.
100570,Oscarito,08/16/2008,Excellent Hotel Hotel
100570,Maplehawk,08/12/2008,Excellent Business Hotel Not a bad business hotel view!
100570,TravelJunkie808,08/05/2008,Awesome Location; Nice Hotel Awesome views from the top of the Space Needle
100570,theflipflopfamily,08/01/2008,Great hotel! This is a great hotel and especially at the low; low price of $139.00 from Priceline in the summer on a weekend. I was a bit reluctant because when you book on Priceline you don't know the hotel until you have basically paid a non-refundable night(s). Also since I think it rated at only 3.5 stars I was wondering if it would be up to my neat freak standards. YES; it was! The staff was very attentive and handed me water bottles the minute I walked in after my morning runs. They also had small pocket laminated running route maps at the concierge desk. The concierge knew everything! Pool is a little on the stuffy; chlorinated side since it is inside but still nice. Our room had the most wonderful view of the city; harbor and space needle. I think it was the best view at the hotel; room 4632. Our room was immaculate and we loved the in-room Starbucks coffee and tea. I really can't think of any negatives about our stay at the Westin. It is also perfectly located. We walked to Whole Foods and bought food to go since we have young kids and the hotel even brought up a mini-frig at our request at no charge.
100570,NYCTravelQueen,07/31/2008,Great Location My husband and I stayed here for 3 nights before our Alaskan cruise. Great Hotel;;walking distance to it all. Pikes market was 2 blocks away.The Tram was right across the street.It takes you to the space needle. But tha cab is cheaper. Beds are soft. The rooms are slightly outdated and could use a revamping. But overall its a good hotel.
100570,Irelandeye,07/27/2008,Fair hotel in good location We arrived late and tired after a flight from NYC. Receptionist was efficient but unfriendly - no help with our luggage. Foyer was huge but a bit frayed at the edges - in need of an urgent refurbishment We were on the 31st floor with sea view - lovely - but the room was not that big and I think the could do with upgrading -the bathroom floor could do with a good scrubbing.We had breakfast in restuarant and found it good value and bettervalue than the smaller cafe on the premises. -. Concierges very good - great tip for 50 cent oysters on shore cafe and happy hour.Well placed for most tourist sites. Space Needle expensive for what it was but good tourist talk given. Pike market quite good - people friendly- loved Seattle
100570,Traveler8008,07/26/2008,Central Location with Friendly Staff I read reviews of the Westin before reserving a hotel. I must agree; it is a great hotel.First; the views are excellent. My view was of the city with the Space Needle on the left-side and the harbor straight ahead.The hotel is clean and furniture was in good condition. The bathroom is a bit small; but in good condition with a great shower head.The hotel lobby is not extravagant; but the service was spectacular. The wait staff at the bar was friendly and it was wine tasting day. They gave me glasses of wine; and even brought me more to finish off; as they were closing the tasting.The location is the very good. Seattle is a walking city in general; but the hotel is located close to shops; restaurants; and the harbor.I will definitely book another room here when I go to Seattle again.
100570,Newlyweds70106,07/25/2008,Nice for the Price This was a nice enough hotel. We got a good deal online so whatever it ended up being we were ok with. The price for parking is outrageous so I probably would not return simply for that reason; well maybe if I don't have a car next time. The hotel is in a good area; pretty close to the monorail if you are interested in riding it and a short enough walk to Pike's Place Market. We did have one unfortunate experience with the staff. My husband called down to guest services our first night and asked the gentleman who answered if he was who he needed to speak to in order to request a wake up call. The gentleman who answered was very rude and replied in an unpleasant tone what time. My husband said 7am and the gentleman hung up on my husband. Needless to say the next morning we did not receive a wake up call. We meant to complain but didn't want to let it ruin our vacation so we brushed it off. Besides that little bump the rest of our stay was smooth.
100570,hisim,07/24/2008,an oasis of comfort after miles of walking it felt so good to get back in our room each night; into a wonderfully comfortable bed with loads of pillows. the apples on each floor were delicious. the only negative was 1 non helpful concierge who gave us wrong information. the restaurant never had very many customers so we never did try it out. very good location.
100570,Caldws1,07/23/2008,Sleeping in Seattle I have just returned from a 1 night stay in The Westin and have to say it is the nicest hotel I've ever stayed in (and I've stayed in many). The room was very clean and had all the amenities required for a comfortable stay. I was also lucky enough to be on the 30th floor so I had a fantastic view of the city. The hotel was well located for visiting the Space Needle; Space Center; Pike Place Market and the Waterfront and the Concierge was very helpful with all my queries regarding local restaurants and even supplied me with some discount vouchers. I would definitely recommend a stay here to anyone who should ask.
100570,angusmurphy,07/22/2008,Westin in Good Location We just returned from a trip to Seattle where we spent seven nights at the Westin in downtown Seattle. We were visiting my niece who also lives downtown. The Westin was very nice and they accommodated our need for two beds even though it didn't look like that was available on Expedia. I just called the hotel and they said that we could have that as long as they had availability when we checked in. The Westin is very convenient to all of the attractions in downtown Seattle. We could easily walk to Pike Place Market; the waterfront and ferries; lots and lots of restaurants; and could catch buses to the Fremont district and the baseball stadium with no problem. The Westin is great in that they provide you with a running map which I used most mornings. The run takes you to the waterfront. It was really nice. Then I would walk back through Pike Place Market; pick up a coffee at Starbucks or pick up coffee and donuts at Top Pot (just a couple of blocks aways - and a must try). The concierge desk was helpful in helping us figure out how to get places. We had no problem getting back to the airport and even though there is a shuttle; opted for the taxi since there were four of us and it would have been about the same price with a reduced driving time for us. The Westin offers free wine and snacks in the early evenings; but I always seemed to miss it so I can't comment on that. The rooms were small; but nice and comfortable. The bedding was very nice. The only complaint I had was that they don't have free wireless internet in the rooms and they charge you for internet use in the business center. I think that's just silly for a hotel at this price.
100570,RoadWarrior,07/21/2008,A room fit for my dog; but that is about it First; let me say that I am a big Westin Hotel fan. I love their heavenly bed and bath products and have always found the customer service to be wonderful. And; the Westin's I have stayed at when traveling with my dog have been amazing. They welcome him with no fees and it's a pretty hassle free experience (my dog is a 60lb Husky/Sheppard Cross). This Westin was pet friendly; and when we arrived they even told us we'd been upgraded. They told us we would be on the starwood preferred guest floor with free apples and water and have some extra space for the dog; and us. Yeah! Good news.When we arrive to our room; we are thrilled with the view. We overlooked the water and had a nice sized room. But here's where the Westin really let me down:1) The carpet in the room was disgusting! Maybe this is their special dog room... but it was gross. Wear your shoes to bed kind of gross. The other Westin's never put us in gross floored rooms just because we had a dog - besides we signed a form saying we'd pay for any damages so there is no need to put us in an icky room just because we have a dog.2) The bathroom floor was dirty...hairy; fuzzy; dirty. The tub had hairs in it too. EW.3) No robes. No amenities except for shampoo; conditioner and soap. No free water that they had talked up...and after talking up the heavenly dog bed that is provided...we never got one.4) In general the room was tired and really needs a redo. But the bed was as comfortable as ever and the view was wonderful. And; we were soooo exhausted when we got to our room at 10:30pm we just made sure the sheets were clean and went to sleep.In the morning when we needed extra time they extended our check out no problem. So... I should have complained; but I also shouldn't have needed to. It's a Westin!! I won't be back and I won't recommend it unless I hear it's been renovated.A few other things you should know:1) Valet charge is $382) Location is FANTASTIC if you want to shop or go to Pike Place Market or just wander downtown Seattle.3) The concierge desk works darn hard to make you happy. I have to give them two thumbs up for their efforts.4) It's tricky to get to... so make sure you have good driving instructions and have the right road to access it from.
100570,ViennaLover,07/17/2008,Nice experience I was in Seattle for a long weekend for pleasure.The hotel is in a very central part of town. Practically everything is walking distance. This is very nice. Although this is mostly a business hotel; I did not feel overwhelmed from the business type of atmosphere. The staff is helpful. The rooms are comfortable; and above average for a typical room at other large hotel chains even if the bathrooms are a bit dated. Ask to be on a higher floor so you can enjoy the lovely Seattle views. I do not have any negatives to say about this hotel. You get what you pay for. Overall; a nice experience. The big plus is location. Being able to walk throughout downtown is very convenient. And after a long day of sightseeing; coming back to a comfortable room with a nice comfy bed is exactly what you will get.
100570,ksmith3177,07/15/2008,a bit spendy but nice This is a huge hotel! Many amenities and considering all the people that are staying there; the rooms are surprisingly quiet. Me and my husband checked in late at night. The view from the room is nice. The next morning when we left; there were a million people walking around; but the great thing is that we never heard them. It has great cable tv; room service (which is overpriced as you would expect; and food is just ok). I'm sure there are many amenities here that we didnt take advantage of but overall the peace and quiet in our room was worth every penny.
100570,quelvie,07/10/2008,More like a "holiday-estin" than a Westin. First; I want to say that this property is nothing like any Westin I have stayed at before. It's in need of major refurbishment. We were bumped; or as they like to say; walked to this hotel from the Seattle Sheraton due to the Sheraton staff overbooking many rooms. We were given a room that needed serious cleaning. The carpet was dirty and stained and there were some long black hairs on the bathroom counter. Unlike the Sheraton; where internet is free; the Wi-Fi cost almost $20 a day.The power strip; on the desk; was malfunctioning and I had to call for an engineer to come fix it so I could charge my computer.Even after the Sheraton promised they would cover our expenses for the inconvenience; the Westin still charged us for internet; two local phone calls and parking. I've since requested a refund.
100570,pmadr,07/08/2008,Great location I was in town for a convention from June 7-11.Great location: This was an awesome location for shopping; dining; and walking distance to Pike Place. The convention center was literally a block away but not connected to the hotel.Hotel dining: I did not utilize room service but for being a Westin; I expected a little bit more. There is only a Ruth Chris and a Starbucks at this location.Room: Very nice room that can fit two people comfortably.
100570,Love2TravelVA,07/07/2008,Good hotel - great location My family (3 adults) stayed at the Westin for one night. The hotel was nice; just what you'd expect from a Westin. I'm an SPG member and was able to book the hotel on their web site using cash and points ($60; really $70 when you add in the taxes; and 4;000 points). I think that's a good deal for a hotel of this class and the location. If you want to use cash and points; book early - once the hotel gets to a certain level of occupancy; they don't allow cash and points bookings. It's a few blocks from Pike Street Market and across the street from the monorail; 20 minute walk to the needle or a quick monorail ride - all very convenient. The airport is about 20 minutes away - $35 for a cab or $42 for a towncar. The room was nice - round (the hotel has two round towers) - with awesome view of downtown and the waterfront when you looked to the side. The king bed was nice; but the couch was very uncomfortable. Overall; a good stay.
100570,NewHavenTraveller,07/07/2008,Pleasant Stay; Expensive There for a weekend seminar. Two towered; large property in a good location; fairly quiet neighborhood; the retro-cool monorail going right by.Very pleasant lobby; generally friendly front desk staff ( I lost my cellphone and when I reported it; I kept being asked if I knew where I lost it...); nicely done rooms given odd shape (towers). Had couch and lots windows. Meeting room fine; yummy smoked salmon and pastries there! Had a hot tub and pool with a balcony-neat. Could have been cleaner; though- stained carpet; obvious dust and the bathroom floor needed a scrub brush. Sorry; but for the price ($250/night); I don't think it's too much to ask.
100570,pepdawg33,07/06/2008,Great stay We booked a Fri/Sat stay through Priceline and got a wonderful deal. After driving from San Francisco up the coast; we were hoping to find comfortable accommodations to relax in....we were taken aback by the Wonderful Heavenly Beds....the most comfortable thing I have ever laid on! We booked a room with a King bed and a sofa bed; and after a night on the town were disappointed to find the sofa bed was not made up. Rather than call downstairs and wait for someone to come up; the 3 of us slept in the King size bed and were pretty comfortable considering (the next day we had the sofa bed made up). Other than that; the room had a nice swivel tv; beautiful view of the city; nice furniture and bathroom; and we ended up on a Preferred Guest Level (we stopped off the elevator on other levels to see if each level was preferred; but we seemed to be one of the only ones!). I don't know exactly what benefits that gives you; but they did have fresh Washington apples on the table in the hallway each morning is almost next door). Parking was about $35 at the hotel; which is a little silly considering that there is a building next door that offers parking for $18; but it was nice to call down and have the car ready and waiting; although we really didn't use it once we checked in. The only complaint I have about this hotel is that they catered to a lot of bus tours; and there was almost always a wait to catch an elevator to get to your room. We tried to be evasive and go up or down a floor to pick it up without the traffic; but it never worked. Other than that; I would highly recommend this hotel.
100570,kaloja,06/26/2008,Good Location We stayed at the Westin for a night before and a night after our Alaska cruise with Princess. The hotel was in a good location very close to attractions. The space needle; and Pike Place Market were only several blocks away. We were on the 33rd floor and had a great view of the harbor. The beds were very comfortable and service very good. As a plus - if you don't want to spend a bundle on restraurants there is a McDonalds right across the street for a low cost meal.
100570,IowaBrooke,06/23/2008,Fantastic hotel! I highly recommend the Seattle Westin! The beds were great; the shower was great; the view was fantastic (ask for a view of the SpaceNeedle!); the decor was beautiful and I absolutely loved everything about it! Pike Place Market is a short walk away BUT be aware that it is a very steep walk to the market!! We purchased a pre-cruise package with the hotel stay and transfers to/from the airport with Princess CruiseLine. When the Princess CruiseLine forgot to pick us up and were just awful for us; the Westin's evening manager stepped in and kindly upgraded our room even though it wasn't their fault. Even the service was amazing! It was my first trip to Seattle but it won't be my last...and I will definitely stay at the Westin again!
100570,travelations,06/07/2008,Pool open; Gift/supplies shop closed The Westin.com site says the Westin Seattle pool is closed through June 15; yet oddly; I've been swimming in it June 6; 7; etc. Lesson: Call ahead to confirm the warnings on the inaccurate hotel pages.Also; the Gifts/supplies shop is closed. That should be noted on the site; as it is difficult for business travellers to obtain the WSJ; gifts/convenience items; etc. needed.No Club level exists at this hotel; either. The Cafe opens only until 2pm; so meals become expenses for Starwoods Preferred Guest members (SPG); and happen at a limited time. Otherwise; Room Service = $$$$.
100570,missmarybean,05/27/2008,Lovely Westin w/a Great Location We stayed at the Westin Seattle for 2 nights following an Alaska cruise. The location is fantastic -- right in the middle of shopping; caddycorner to the monorail which takes you right to Seattle Center (Space Needle; Science Museum; etc); and just a few blocks from Pike's Place Market. The rooms were everything we've come to expect from a Westin: decent sized rooms; nice bathroom; and last but certainly not least the fantastic heavenly beds. Although we didn't have a view of anything other than the city; the large windows were very nice. We were in the South Tower; on the 24th floor. The bellmen and front desk staff were fantastic. We showed up around 10:30am; with lots of luggage; and were taken care of wonderfully. Despite the early hour they offered us a room - with 2 doubles instead of the 1 king we had reserved; so we decided to pass on the offer; and instead left our luggage at the hotel and went to explore a little. When we stopped back at 1pm they had a room ready; promptly got us checked in sent our luggage up; and multiple people apologized for not having a room earlier. Obviously; we completely understood why at 10:30am they wouldn't have a room -- but the graciousness was appreciated. Also; despite how busy the hotel clearly was; responses to questions; requests for help with luggage; etc; were always prompt. Overall; it was just a fabulous stay; and we will certainly be back when we find our way to Seattle again!
100570,efghij,05/27/2008,Heavenly view; heavenly bed. The Westin is the place to stay! We stayed on the 41st floor and had a super view of the bay. looking toward the mountains and the space needle. The staff was outstanding--front desk; concierge; and the wonderful waitress in the restaurant at breakfast who made us feel as if we were at home. As others have noted; location is perfect for the walker. Our room was spacious and lovely; the bed as heavenly as advertised.
100570,CalifGal,05/25/2008,Great Downtown Hotel This a great SPG property. The hotel is perfectly located to walk to shopping; Pike's place; and the space needle. The rooms are spacious and well appointed. We were in the north tower on the 22nd floor with a great water and space needle view. The service was top notch at every level from front desk to room service.
100570,DCTraveler88,05/22/2008,Conveniently Located I stayed here for 2 nights on business. The hotel rooms are in two towers: north and south. I stayed at the North Tower. The top floor starts at 10; so if you like to stay on a higher floor; note that the first floor is actually the tenth floor. I stayed in room 1138. Stay away from this room if you do not like rooms close to the elevator. This room is directly in front of the 11th floor elevators. The elevator doors open - you see the door to room 1138. 1136; 1137 and 1139 are right in front of the elevators too. Not directly in front like 1138 is; but pretty much. I assume it is like that on all the floors; so avoid rooms that end with 36; 37; 38 or 39 if you want to avoid elevator noise. The ice machine was right in front of room 1135. Also; the business center is in the South Tower if that matters to you. There is an internet access room at the lobby level where you can print out your boarding pass for free (for some reason; it wouldn't work when I tried to check in for my jetblue flight; but my colleagues had no problem checking in for their Airtran flights).The cafe at the lobby level is delicious and moderately priced. I recommend the BLT and the smoothies.The internet access costs $9.95 a day. It is not wireless; so you have to disable your wireless connection and connect via ethernet (local) cable.I asked for a late check-out. Regular check-out is at 12pm. They gave me until 1pm. I was informed it would costs $20 for a 2pm check-out and $30 for a 3pm check-out. I took the 1pm.Housekeeping is good. They leave extra soaps; shampoo and conditioner the first day of cleaning.The bed is comfortable and the pillows cushy and soft.A bathrobe is provided. I didn't use mine.It is conveniently located to great restaurants and shops. 14 miles from airport.
100570,Realaloha,05/19/2008,Enjoyable and Conveniently Located Spent one night in Seattle before leaving on an Alaska Cruise. Recommended by friend. Great location; accommodating service; comfortable room with great view of waterfront and downtown. Although Valet parking on the expensive side; we forgot a few items in the car that we needed and they brought it up for us and then returned without hesitation. Across the street from monorail to Seattle Center - Space Needle; Conference Center and Experience Music Project. A short walk to Pike Street Marketplace. Starbucks coffee available in room; efficient room service; and a great spa experience with all of their new room upgrades including dual bathroom showerhead - I'm going to order one for our new bathroom remodel. Highly recommend. Contact property directly as that is where we found the best deal - a shopping package that included a $100 gift card to the shopping center within walking distance.
100570,hotelemp,05/06/2008,Great view; great location! We were in room 4236; had a nice view of downtown. We could see a little bit of the lake; not too much though. Still; the views of the mountains and city were unbeatable. The location was great; right near everything. The walk to Pike's Place Market was short; and there were so many restaurants nearby. We also saw a movie theatre just a stone's throw away; but who wants to go to a movie theatre on vacation? The room was smaller; but well appointed. The bath was standard hotel bath; with nice countertops though. The room itself was very clean. the linens were crisp; not wrinkled at all. The best part about this hotel was the concierge service. It's got to be tough to deal with newcomers all day; every day; but Judy and Ted (I think that was his name) both did an excellent job. They were courteous; friendly; and very willing to help. Overall; an amazing stay to make it an amazing trip!
100570,af847,04/23/2008,Great Hotel This is what a hotel should be. Clean; comfortable room; soft bed; nice bathroom; good overall location and amenities. Friendly staff too. Downstairs restaurant is a little pricey but there is a little cafe across the lobby. Check out the happy hour in the bar. Valet parking is a little expensive; but prompt and easy. I'd stay again; definately.
100570,Martrese,04/14/2008,Great stay; awesome view On monorail approaching Westin
100570,supernat07,04/06/2008,No Customer Care We booked through travelocity. When our flight was cancelled due to snow and ice and delayed a full day out; Westin refused to refund 1 of our 2 nights. For a 200+ per night hotel; that seems a bit greedy. Not to mention; the view wasn't that great; the air didn't work at all (barely slept that night). I expect at a minimum the air to work for a $$$ room.Still waiting to hear back from Travelocity whether or not they will refund us (they told us they would BEFORE we left town and then refused when we got back). We also happily ate the cost of the rental car for that extra day.We won't be dealing with either any time soon...
100570,girlkayaker,02/23/2008,excellent Any hotel that allows dogs AND gives them a plush bed; water/food bowl; and poop bags gets 5 stars. Aside from that treat; the hotel was immaculate and service was great. When I called for some extra milk for my coffee; we had someone at the door within 5 minutes.Excellent location too.
100570,scullywebb,02/21/2008,very nice hotel in a great city It's a really nice hotel; especially for the business traveler hoping to unwind. They know who they are catering to and they don't miss a step. They're not going for a hip; spare atmosphere; but catering to what urban travelers want.I also like it because there's an indoor pool; it's downtown; the views are amazing; so when I can score a sweet deal to make it somewhat affordable; I'll take the Westin.The rooms are wonderful. There all the nice smelling shampoos; shower gels; etc; that you'll want to take with you. And the linens are so soft and cozy you might splurge for room service breakfast and even beg for a late checkout.The large hotel lobby with the big soft chairs is great for meeting friends for a cocktail before dinner.There are plenty of very nice hotels in downtown Seattle; and while I like to mix things up when I visit; the Westin is a consistent favorite.
100570,cashmyre,02/14/2008,Great hotel; great location; very family-friendly I stayed here in Oct 07 and Dec 07; each stay was for one night. Both times I enjoyed my stay and found the hotel to be top-notch.The Oct one was for a girlfriends' getaway weekend. We had two double-queen rooms right next to each other. We were in one tower; and used the jacuzzi/pool in the other tower. You do feel a little silly walking through the entire lobby wearing a white bathrobe; but oh well!The Dec stay was for our annual Christmas night in Seattle with the kids. When we checked in they had run out of kids' goodie bags; so they gave us a free in-room movie credit. We had an Executive Suite; which seemed more like two rooms they had joined together. There was a living room area with a sofa; tv; desk; and a pull-down bed; as well as a full bath. You open the adjoining doors (two sets) and enter the bedroom; which had a king bed; desk; and sofa; and also another full bath. The kids loved having their own room and they thought the pull-down bed was pretty cool and comfy. They brought up a little crib for our 2 yr old to use; too; which was nice. We donned our bathrobes (alas; no little robes for the kids; like the Fairmont does) and used the pool/jacuzzi--kids had a blast. We bought some snacks at the sundries shop downstairs; which were actually reasonably priced. After spending the evening out on the town we all came back for a good night's rest; as we had a Santa brunch the next day at Macy's. The kids sacked out pretty well; the rooms seem well-insulated from hotel noise and street noise (we were on the 35th floor). We sacked out on our own bed; and they don't call these Heavenly Beds for nothin'! It was such an incredibly comfortable bed; holy cow. We kept the curtains open and the downtown views were fantastic. We watched the flat-screen tv from our bed; which has really cool personal lights for reading; and it was great. Good for romance; good for resting :)The hotel staff was friendly and helpful; and they stored our luggage for us the next day when we checked out and did some shopping. The location is great: the Market; Westlake Center; the big department stores; Pacific Place; and Belltown are all within a few blocks. I'd recommend eating at Lola; just two blocks over. Top Pot Donuts is also just a few blocks.We would definitely come back! During the holidays they had a special promo: Executive Suite for $350; incl a $200 gift card to Pacific Place that you can use at any shop there! It felt like you got the room for just $150 :)
100570,Vegasvet,01/22/2008,a perfect hotel;even via hotels.com Based on other travellers reviews I was expecting this hotel to be a hit or miss. Since I've booked with hotels.com i was expecting;as usual;an old;worn out room with no view. When asked to have a better view the lady at the front desk gave us a city view wich was really fantastic. Ok no fireworks;but the view was stunning anyway. The hotel has still that '80 feelings that does not bother when clean and rightly updated. You can actually notice this place has gone tru renovation more than once in the public areas. The staff was very attentive;especially in the grill restaurant/cafeteria.The rooms are in a word HUGE;very clean and well kept. A little bit on the darkish side maybe. Bed was just ok;I was expecting a bit more from a Westin Heavenly bed. It turned out that it's the same mattress I have at home ( Sealy) just way bigger...I'm not fancy about Seattle;but If it will happen to go back there this will be my place to stay.
100570,Carofrat,01/08/2008,Disappointed! First; because of booking through expedia; we got assigned a room with a very average view and not on an elevated floor (although we requested it specifically).We had issues with the housekeeping mostly: no attention to details; some hair here and there upon arrival; carpet stains; no proper restocking of towels; soap or coffee ...I constantly had to make requests to their 'service express' which was annoying.I found the hotel charmless and very cold and will never return.Other than that the staff was friendly.
100570,Svennyjane,01/06/2008,Great Hotel; Great Location We stayed at the Westin between Xmas and New Year and were looking forward to it after everything we had read here on TA.The location is excellent - right in the city; a stone's throw from everything and a minute's walk from the monorail.We had a room on the 33rd floor which looked directly at the Space Needle. The view was fantastic! The room was large and we were very comfortable; though there was little storage space. The bed was wonderful - not a bit like your usual hotel bed!The bathroom was small and we were quite disappointed with the so-called Heavenly Bath. From the description we were expecting a large; deep; full-sized bath that we could sink into and fully relax in. The reality was a short; half-depth bath that you couldn't stretch out in (and I'm 5'2!). It may be that we have a thing for the indulgence of a long hot soak in the UK; but it's worth noting for anyone else who; like us; was expecting something more!On the plus-side; you are provided with robes; toiletries; tissues and plenty of lovely fluffy towels. The hairdrier is a proper salon-style model so leave yours at home if you normally don't like to leave it to chance.The hotel lobby is very large and plush and the checking in process was speedy and efficient; which was very welcome as we arrived on a late train from Vancouver. One negative was that the quality of housekeeping wasn't great. The bedclothes were just sort of thrown over and there were a couple of days when the bathroom wasn't cleaned properly.This is a very large hotel that is popular with business travellers and I can see why as it really is a great place to stay. What I would say is that if you prefer smaller hotels that offer a more personal style of service then this isn't for you. However - the location; views; decor; facilities and cost all make it a perfect Seattle base.
100570,Easyfour,12/31/2007,Smelly Westin Is Kicking The Habit I stayed at the Seattle Westin for two nights in Seattle. The property is of typical Westin quality. It had a great bed; amazing views and a convenient location. However; I once again felt sort of screwed by the Westin's policy towards people who redeem reward points. The hotel is now a non-smoking facility. However; it obviously wan't always this way. I can't remember in which tower we stayed or on what floor; but I believe it was around the 21st. While I our room was nice; it has a DISGUSTING SMOKE SMELL. In fact; I sometimes smoke and was offended by the smell of the room. Of course; nothing else was available; so we had to deal with it. We bought some candles at Bed; Bath Beyond and the management did send up an industrial air-scrubber; which worked pretty well while it was there. Once it was gone; it was back to that awful smoke smell. I understand that Starwood is in business to make money; but it's really embarrassing to put patrons in that room in that condition. I would recommend looking elsewhere until they fix that problem.
100570,litza2005,12/26/2007,The Westin does not disappoint We stayed at The Westin Seattle August 12-15; 2007. We loved this hotel. The rooms are a good size with a sitting area and a very comfy bed. This hotel is located in the heart of downtown so you can walk to shopping; Pike Place Market and many restaurants. The staff was helpful and answered any questions we had. Beware that the parking is $32 a day. Although that may be typical for downtown parking but I was under the impression it was $16 a day so it was a shock when we checked out.We were traveling with our 4 month old baby so we did not eat in the hotel restaurants.The Westin gym was excellent with t.v.s on all cardio equipment. The pool and hot tub in the north tower are very nice.I would recommend this hotel. The Westin does not disappoint.
100570,kcwilson27,12/15/2007,**Acceptable facilities - Good Location - Structural Issues** I have stayed at the property fairly regularly over the last six months. Generally speaking; nice hotel; great concierge service and the location is solid.HOWEVER; if you end up staying in Seattle on a windy night like I had (14 MPH winds; gusts up to 20 MPH); do not expect to get much sleep. As mentioned in previous posts; the window seals; a few interior walls and other components of the structure creek LOUDLY in the rooms in wind conditions. I have stayed in both towers (12th North and 18th South) in these type of wind conditions and it is a general problem for the whole building. I observed other individuals complain directly to the front desk at 2; 3 and 4 in the morning. Overall; good hotel; but if you stay; you take the risk of getting a windy night and then you will have a much different opinion on what is important to you in a hotel.
100570,urbanistaNYC,11/27/2007,Good hotel for a business traveler I have stayed at this hotel for 6 weeks while on assignment in Seattle. This is one of the few decent hotels in downtown Seattle; and trust me I travel all the time. The location is unbeatable - close to everything. Try and get a high floor. I always got the Sound/Lake view and the view is great. The hotel has a nice gym. I only got room service twice - it was excellent one time and dreadful the other. I did like to 5th Ave Cafe for breakfast; and you can get breakfast to go. What I like about the Westins is that they are the same everywhere; so you always know what to expect. If you ever stayed at a Westin; you know what you are getting.I dont know what other reviews complain so much about. I find it the only adequate place to stay. Renaissance is simply dreadful located right on highway; Sheratons are never as nice as Westins; W was ok; but rather pretentious and they dont work hard too make you happy (often times i felt like they simply dont care) plus the fitness facility is absolutely awful. The only nicer option is the Fairmont Olympic; but its way more expensive and does not have a good rewards program. So I give this 4 out of 5. If I am back in Seattle; I will stay here again.
100570,jimvad,11/26/2007,Very nice - A+!!! Really nice hotel in downtown Seattle!!! This was the second night of my honeymoon and I will definitely consider staying here again...can't wait to visit Seattle again! The Westin is centrally located in downtown with lots of great shops and restaurants close-by!!! Room service was good and prompt!!
100570,PrincessAllie07,11/24/2007,Amazing veiws in the perfect location! view from our room on the 22nd floor
100570,JamesAndrewMN,11/14/2007,Nice hotel but not stellar This stay was definitely fine as I would expect from a Westin but not exactly heavenly as I have come to expect from the brand. The common areas were dirty and unkempt. The room was nice and stylish but a lamp did not work. The hotel charges you a high price for absolutely any request such as extra glasses or corkscrews; which I have never experienced even at lower-end hotels. I hope that this is not becoming more common at the Westin brand hotels.
100570,WorldRoller,11/13/2007,Decent hotel that is aging in a major way I stayed at this Westin once before in 2004 when budget was not an issue and I found it acceptable enough to give it another try. What I experienced on the second stay has forced me turn my back and I never again plan to rest my head at this Westin. The issue--structural age of the two towers built in 1982 and interior age of the rooms no longer make it a viable option for the going rate (min $240 USD). On Nov; 11th and 12th the Northwest U.S. and Canada experienced the strongest windstorms of 2007. I acknowledge that I may be writing this review in bad timing since I was present on the 21st floor of the N tower during those two days. Either way; many guests-including myself-experienced a long restless night of a creaking wood structure and wind whistling through poorly sealed windows. Many reviews of this hotel note the same point--the age of the towers; rooms and amenities should be addressed and I'm certain that Westin will either invest in a major structural retrofitting or sell the property to avoid a much needed upgrading. The Westin Workout room by the pool is small and is comprised of 3 bike machines and a Core workout ball.
100570,ChasseGalerie,11/01/2007,Expensive and a little oldy. Stayed only 1 night for a work related trip. Nice view of downtown Seattle from my room; but I found that it was a bit expensive (225$ per night) for a room that will definitely need a decoration refreshment. For that price you are travelling back in time right to the 1990's especially in the bathroom who really needs some refit.I could understand paying that kind of money in a really big city like New-York or San Francisco; but not in Seattle in March.
100570,Esper,10/28/2007,Great Location + Excellent Amenities = Must Stay Hotel Bathroom - good quality.
100570,jlenhart13,10/20/2007,lovely property Very modern property. Above average service from the moment you driveup through the entire stay.
100570,Kingbear23,10/20/2007,Nice but showing its age The Westin is showing its age. The rooms are clean but the decor is about 15 years behind the times for wear and style.I booked a suite with adjoining rooms for my party and the reservation was not honored. Initially; they made no effort to relocate one of the rooms to the same floor. I had to be the squeaky wheel and eventually they did discount a portion of the bill for their error.The hotel again is nice but it's time for a facelift. Location is great.
100570,Happytrip8,10/17/2007,Great stay but pick a high floor Great two night stay at the Westin at the start of our holiday. Perfect location for exploring the City; whichever direction you are heading. We booked a high level room in the Norh Tower which justified the price and we would recommend - the views are terrific both by day and night. Room was very comfortable and clean and the beds are fantastic. Service was ok but not particularly personal - something we accept from a busy and probably mainly business orientated hotel (don't stay here if a steady stream of conference delegates would bother you). The cafe and room service were both great. The hotel would have got a five from us had any one helped us with our luggage or valet park the car on our arrival but apart from that; no complaints.
100570,goob007,10/13/2007,FIne but expensive for the value Had to stay there for convention; one of the few with rooms left. Over $300.00 per night for nothing special. Housekeeping had trouble understanding do not disturb signs as they have muiltple selections on times and services. They then called to wake me up to see if I would like service....?
100570,wilightsleepers,10/10/2007,stay in the north tower for conferences I stayed at the Westin Seattle for a conference; and had a very good experience generally. I was a bit apprehensive after reading the reviews; but it was a lot nicer than I expected. The room was pretty clean; if a bit worn. There was what appeared to be an old oily stain near the chairs; but it seemed like it had definitely been vacuumed; etc. and they couldn't get it out; and everything else about the room was very clean. I liked the two shower heads in the shower; and the bed was comfy. I used the workout room every day; and it had good equipment but was very busy. If you don't have meetings; wait until after rush hour. :) The meeting rooms had a strange layout because of the round design; but were adequate. The food was better than expected. The front desk staff was fine; nothing special really. The meeting rooms we used were all in the north tower; so I felt bad for those staying in the south tower as it was not as simple to dash up to the room between sessions. The lobby was a nice gathering place. Concierges were nonexistent in the evenings; but books were available. It was a very convenient location. Take the airport buses since they are a lot cheaper and the cabbie wasn't much faster and had run the wrong card (how he had it I am not sure) so we had to re-do it; and he tried to overcharge me for the ride (almost as if the gratuity was included).
100570,ejan,10/03/2007,Rooms were fine; both before We had no problem with the rooms. We had 2 connecting rooms before our cruise; and 2 connecting rooms after our cruise. ALL 4 rooms were clean; comfortable; quiet; and nice. No problems with check-in. In fact; both times rooms were ready for early check-in. We had excellent internet rate of $149 which included breakfast! I don't think I would have been happy if I had paid $300 per room per night! Our only problem was with the front desk; which didn't want to recognize our breakfast deal - lucky I had my email confirmation. Also; after the trip was over; Starwood points were never credited to my account; and they definitely had my starwood #. I had to argue with Starwood and hotel manager for my points! That was annoying! they didn't want to issue the points because of the great deal. (It might have been an internet error; but nevertheless; I did get that rate! I booked it Xmas eve for August - maybe it was an Xmas present! )
100570,Hawkfan22,09/29/2007,Not the quality you might expect We booked a weekend stay at the Westin Seattle thinking that; being a Westin it would be clean and comfortable and the service would be good. We were quite wrong. This hotel is well below what I expect from a Westin. I'm not a normal complainer but at almost $300 a night you expect certain things; cleanliness being one of them. While the hotel is in a good location we had the following problems with the hotel. The white bed sheets has stains on them; the floors were dirty; the maids don't seem to vacuum the floors; the service was very slow. I had dropped some crumbs on the floor in the morning and figured it would get cleaned up by the maid when we got back at the end of the day. Not so. We got some wine to celebrate one night and called down for a corkscrew. We got it; 1.5 hours later. The last annoyance was the lack of a free internet kiosk. I know I should have brought my laptop but do you have to nickel and dime me at $12 an hour just to check my emails? This Westin is in trouble because there are plenty of other options for hotels in that price range. I certainly won't be back.
100570,AZJetSet,09/22/2007,Airport quality Westin at a downtown price I stayed at the Westin the week of 9/15/07. Here are some observations:Rooms: Extremely dated; stained carpets; old bathrooms with outdated fixtures and amenties - not nearly worth the almost $200 a night price tag. Even the once prized Heavenly Bedis nothing special at this time. Everyone including lower end hotels like Courtyard and Hyatt Place have better beds. Heavenly Bath is a joke. No-name; substandard bath products and tub/shower combinations abound. Old lighting; half of which didn't work; poorly placed TVs are standard. Low ceilings and old hotel scents are abundant. Service: Hotel staff were nice; but failed to deliver efficient; quality service. I had to call room service 3 times before recieving a cork screw. Check in staff were very good and eager to please.Food: I attended a meeting at this facility and the food was nasty. The eggs were runny at breakfast and the food was the typical rubber chicken type food that so many people speak of when they talk about conference food. Nothing worthy of praise in this arena including the dull meeting room; reminiscent of hospital waiting rooms.Safety: We had a high value item stolen from our group while we were at the hotel. Staff were pretty pathetic in there approach to resolving this situation. The best they did in an hour and a half was provide the non emergency number for Seattle Police Department.Overall; I am very disatisfied with this hotel. It is a few blocks off of an area that is safe and much more upscale. Stay at the Grand Hyatt or Sheraton. Avoid this very dated and underserviced property unless you pay under $100 per night. I have stayed at several other Westin hotels and this was the worst. This includes staying at the the dreaded LAX Westin in a Priceline.com room. Pitiful really.
100570,sunnyupstateNY,09/21/2007,Great stay at the Westin My husband and I just returned from our trip to Seattle and truly enjoyed staying at the Westin. Staff was very friendly and helpful. We were very pleased with our room. We had a great view of the water and the cityscape. I looked forward to my showers in the morning with the double shower head. I would recommend this hotel to anyone looking to stay downtown.
100570,vidoula,09/17/2007,Heavenly Bed IS heavenly!!! I stayed at the Westin for five nights while attending a training conference. The location is ideal with major points of interest only a walk or a short ride away. The view from the 35th floor was lovely looking out at Puget Sound! You can even see whales sometimes! As for the heavenly bed; the name suits to a T. . I am trying to figure how to engineer a sleeping spot like that at my home without the astronomical cost of ordering one!The heavenly shower is more average than heavenlyThe staff on a whole was very friendly and attentive. I do think the Westin staff has the know how on great service.If all Westins are like this one; I'd stay there; too!
100570,UM1997,09/17/2007,Great stay at the Westin! I was in town on business and stayed at the Westin for just one night. I came in around 5 p.m. on Friday night and checked in without any problems. I was a little nervous because my room was right across from the elevators but once I got into my room and saw how big it was and the layout of the room; I knew I wouldn't be bothered by hallway noise. I was on the 38th floor and had a great view of downtown and the water. It really was gorgeous!! The room was really spacious with 2 queen beds; a desk and a little sitting area. After I checked in; I went down to the fitness room for a quick workout and found it to be really nicely equipped. There are a bunch of treadmills; a couple of cross trainers and a few bikes (all with individual tv screens attached) and a whole separate area with weight machines. The Westin is really centrally located so I took off to find dinner and found a bunch of places within a block or two of the hotel. It's also a great location if you love shopping because Nordstrom and Macy's are right up the street as well as 2 big malls; Westlake Center and Pacific Place. Everything is within about a 5 minute walk of the Westin! The Westin prides itself on its Heavenly Beds and I couldn't agree more with them. That bed was AWESOME!! I fell asleep fast and woke up feeling really well rested! Saturday morning I got up; worked out; and went looking for breakfast. Although there are a lot of coffee shops nearby; I decided to head to Pike Place Market and see what I could find there. Pike Place is less than a 10 minute walk from the Westin and is definitely a must see. Try to get there early though; because this is tourist central and it really got crowded later in the day. I got there a little too early; as people were still setting up their stalls; but I have never seen such beautiful looking produce and flowers! And the seafood!!! It looked so fresh and delicious! I went back to the Westin to pack up and check out. Check out time is noon; and since my flight was not until 10 p.m. that night; they let me store my suitcase in their luggage storage room. When I was ready to leave for the airport; I just went to the front and the Downtown Airporter bus pulled right up and took me to the airport for just $10.25 ($17 roundtrip)! Definitely the way to go if you're staying here!I really recommend the Westin. It's a little on the pricey side; but you definitely get what you pay for!
100570,SeattleAngell,09/15/2007,Check In It's now a hour past check in time and the front desk can only say our room isn't ready yet. We've been sitting here in the lobby of the hotel for about an hour and a half now. Don't make plans for the day of check in or they will be ruined by the horrible service of the Westin. The front desk will ask you for your cell phone number and then they say they will call you back as soon as your room becomes available. Guess what; you will get your call back after the front desk is done servicing everyone that is standing in line at the check-in counter. The line at the check-in counter is really long because the hotel can't seem to get people their rooms at the time designated; so everyone is standing in line trying to get a room over and over again.
100570,xichic,09/06/2007,awesome hotel; great location; perfect! view of the needle from our room
100570,rayscar,09/04/2007,Overpriced but good service Like most downtown hotels; one would expect to pay more than you should. In this case we tacked on a few more for the view. What we got was a view of a large office building next door. If I stood at the window; I could look at an angle and see the space needle. needless to say; not too impressed with the view. Service staff was friendly. I didn't like the fact that when I checked in; my luggage and golf clubs sat curbside unattended when they parked the car. luggage valet was not around and car valet said they will be ok (we have cameras. I don't think so. I guess they don't realize the value of a good set of golf clubs.Overall; not bad; but had better views in cheaper rooms
100570,nikongirlTx,09/03/2007,Convenience in downtown Seattle Desk and city view
100570,Samejesse,08/27/2007,Great Location We stayed at two different hotels this trip; the Edgewater and the Westin. The Westin was about half the price of the Edgewater. When comparing the two I would definitely choose the Westin over the Edgewater. The Westin had a good location within walking distance to Pikes market and other shopping malls and eateries. The rooms were very large (especially compared to the Edgewater) which was nice since we had our 1 year-old with us exploring everything in the space. It was clean and comfortable and had a good view. The only drawback was the noise. It seems poorly insulated for noise. You hear everything out on the streets (ambulances) and in the hallways. Luckily the way the hotel is set up there are not many rooms on each floor. But it is circular around the elevators so everyone probably hears the elevators noises. We could hear our neighbors like they were in the room with us. To help we put a blanket below the door to the hallway and the door to our neighbors. This helped tremendously. We would stay here again despite the noise (we are heavy sleepers). The staff was also very friendly to us.
100570,ChiragP,08/26/2007,Great location; great service Great location. Staff was accomodating. Free upgrade upon check-in (per the front dest staff). Asked us if it was ok to be in a wheelchair accessible room - we said yes; not being in one before. Did not care for bathroom - water pressure was low in 36th floor room. Asked to change the next morning - switched to 34th floor room without any hassles. Stayed for 3 nights - enjoyed our stay. The concierge staff was extremely helpful - provided maps of city; restaurant suggestions; and Mt. Rainier tips. They definitely improved our trip. Only downside is a small indoor pool on 5th floor - did not use it or the hot tub. Exercise rooms (2) looked adequate w/ new appearing equipment. Lobby was stylish. Parking is pricey in Seattle and was also pricey at the hotel - $36/day for valet.
100570,jojemud,08/26/2007,Just okay not spectacular The Westin Seattle is a great location when you want to be near all the action like Pike Market and shopping; it's really centralized. Hop on the monorail and you'll be at the city center; space needle; the emp. The hotel itself is nice; friendly concierge; smiley staff; and good room service. However I didn't consider this as a 4-star hotel. The room is clean; however is a bit dated like the carpet. Most of the surfaces are just ok; but dusty. The bathroom is not top notch; some stains on the shower curtain; and the molding of the room are fraying. We had a room on the 34th floor with a nice view. If you are into feng shui; like I was; you would find the layout of the room to be kind of strange. The bed is at a diagonal; so that seems off to me somehow.I had a nice stay but the W Seattle is better. If this Westin is 4 star; then the W Seattle should be 5; and it's not that either. I give this hotel 3.5 stars at best.
100570,JBoy99,08/20/2007,cold pool; nice room Cold pool and expensive parking put a damper on our recent 3 night stay. Staff was nice.I thought I would park on the street but you have to continually buy parking passes (2 hr intervals) and overnight parking would mean I wake up at 6 am. Leave car and bathing suite elsewhere.Otherwise; nice rooms and great view in north tower facing north of Needle and bay.Close to Pike's market; shopping and monorail stop.
100570,kjashley,08/17/2007,Nice trip We had a nice trip. I was worried with reviewing some of the reviews prior to arriving; but it exceeded my expectations. The good = great valet staff; easy checkinand out; fabulous beds; clean room and great housekeeping staff. The not-so-good = hidden charges on those fancy little snacks they leave in the room; not a lot of dining choices with reasonable prices. I would stay here again.
100570,McKennaBrynna,08/08/2007,perfect with kids Exceeded my expectations for weekend with two nieces aged 2 and 10. Spacious room with two doubles; desk; and two easy chairs with room to spare for Heavenly Crib which was very cute! Great kids pack at check-in. Slightly small bathroom with large tub/shower. Excellent service with every request for extra towels/robes and light fixture problem was handled within 15 minutes. Location is fantastic for access to monorail to Seattle Center and Westlake food court across the street. Can walk to water/Pikes place market and then taxi back if kids are tired. Cafe in lobby with hot and cold breakfast which we took out to room and had breakfast in bed. Kids loved this hotel and enjoyed the pool even though it is small and more for exercise.I previously lived in Seattle and would highly recommend this hotel primarily for its location and now also for the excellent service we received.
100570,cubsfan73,08/05/2007,Fine Hotel; Great Location The Westin Hotel features two circular towers which add character to the hotel. The elevators are fast; the concierge helpful (was able to provide a map of running routes); and the rooms are comfortable. The location is supreme. It is walking distance to all the major downtown attractions and the views from the rooms are very nice.I was attending a conference in the Westin and the hotel was spacious enough so that one wouldnt feel crowded.The pool and jacuzzi are nice; however; the gym/fitness area is slightly cramped and without windows.Overall; this is a very nice hotel with very nice amenities. The only things that would prevent it from being ranked as a premier hotel is the slightly aged rooms and the cramped gym/fitness area.
100570,traveltoomuchToronto,07/31/2007,Usual westin This hotel is an old 1960's circular hotel; that delivers against the basic Westin Promise: Good beds and linens; decent room for business. The staff were pleasant; and cabs easy to come by. Breakfast in the main floor cafe was above average. No real reason to return; as it was expensive for the age and odd shaped rooms.
100570,travelingGs,07/30/2007,Classy Hotel in Great Location I stayed at the Westin for a Girl's Weekend Away the last weekend in July. The hotel met all of my expectations and I would highly recommend the Westin for anyone who is looking for a high-end; brand-name hotel in a central Seattle location.The Westin is mere blocks away from all of Seattle's finest restaurants; shops and tourist destinations such as Pike Place Market. You will not need your car because you can walk just about anywhere.My group requested a single room for 4 ladies to share and we were extremely comfortable in a basic King Size Room. The room comes with a King Bed; Sofa-Bed and a Rollaway (when requested). The front desk and concierge were always willing to accommodate and answer questions. Overall it was an amazing weekend and staying at the Westin was a positive experience. ** Fun Tip: If you stay at the Westin Seattle be sure to visit the Dahlia Bakery which is adjacent to Dahlia Lounge. This bakery has the most unbelievable truffle cookies coconut cream pie. You will find the bakery up the street from the Westin on 4th Virginia.
100570,azalbino,07/24/2007,Great Location This is a great hotel. The location makes it accessible to most everything. It is only a few blocks from Pikes Market Place; the Waterfront or a block away from the Monorail which will take you to the Space Needle; EMP and Science Center.They have a great little Westin bag for my daughter which included a rubber duck; outlet covers a nightlight and mini travel first aid kit. Very nice.We did have a problem with the maid service but when we contacted the management they corrected the problem quickly
100570,pkjourda,07/23/2007,Seattle Westin needs some TLC This is an enormous hotel; and with enormity comes a lack of intimacy. Though the rooms have the standard Westin amenities (heavenly bed shower; etc...) the rooms are somewhat tired. Carpets are frayed; bathroom is not top notch; scuff marks abound; etc... If at all possible stay at the W....
100570,EdS2004,07/18/2007,What we were hoping for Getting a room with a fantastic view; clean and decent washroom and a king size bed in a 5 star hotel in the heart of Seattle for $147.00 per night. Great start to our holiday. If shopping; great restaurants; great service and cleanliness is important to you; book this hotel. Preferably via a discount site if you can(we used priceline) What else could you want?
100570,sehnsucht,07/15/2007,keep looking On a trip through Seattle my two children and I decided to see what Seattle offered. Choosing a centrally located hotel was essential; so we ended up at the Westin. The views were very nice. The room was satisfactory. The staff was courteous. Now; the irritating: why; after paying $250/night would an hotel have the gaul to to charge to park in their lot?When asked this question; staff looked as though they were sympathetic; yet powerless.With this experience; I conclude that nice hotels can charge for image. So; if you don't mind staying somewhere where the walls are rice-paper thin; the food terribly over-priced and a staff of attentive drones; give the Westin your business. But heed my warning; you can't polish a ____. However; if you want a stay where you are appreciated as a guest; where someone acknowledges that YOU COULD TAKE YOUR BUSINESS ANYWHERE; choose somewhere else. Posh Spice is in LA; not in the Westin Seattle (regardless of how they portray themselves).
100570,isoruku,07/14/2007,Great hotel for the money! I don't know how we managed; but we got a bargain price at the Westin; and loved it! Big room; great view; comfortable; roomy bed; excellent bathroom. What more could you want? It's very expensive at retail; but if you can get a deal; stay here. Right in the heart of Seattle; and you can walk to all sorts of fun destinations.
100570,tinkerbellita,07/05/2007,Great service; silly parking directions Well we got a great deal through their website for booking far in advance. Buy two nights get the third free. So we couldn't go wrong there. Our first problem was when we went to go to the hotel; their address is on 5th st. No one had told us that the parking is behind the building. This caused us a HUGE annoyance since we had to pack up our stuff and try and get down there. BUT after thatw as all said and done; I've got to say that the service there was phenominal. Something more like a five diamond hotel. I was impressed with the breakfast at the reastaurant in there. Highly recommend their pancakes! The room was very good; although the bathroom was tiny. I was somewhat dissapointed with that. We will stay there again the next time we go down I would imagine. And we haven't returned to the Roosevelt or Monaco (other hotels I've stayed in there); so that should say something!
100570,Breezey,06/28/2007,Mixed Emotions We just returned from two nights in Seattle. Got a great price from Hotwire so couldn't resist staying here. While the location is great (short walk to Pike's Market; down the street from Nordstrom and Macy's; lots of restaurants); something about the the hotel being so huge and the lobby so full of people; conventions; etc etc. made it not exactly the place for us. We had just come from staying in a boutique hotel in Vancouver which was oh so much more relaxing. The first night we got in late and unfortunately the coffee shop and restaurant were both closed. The bar was busy and very noisy so not very tempting.However; I must say the room was lovely; large and overlooking the space needle. Downfall is that they didnt have a king bed; even a queen bed would have been nice but these were doubles? Considering the size of the room; two queens would have been great. Beds were very comfortable though. While the Westin was lovely; it was just too busy and large; and would look for somewhere else to stay.
100570,g2980gj,06/24/2007,I like this place ... nice solid Westin property It's not the newest Westin; but there is something that I like about this place. The dual circular towers are unique. I've always had an amazing view -- either of the water or the city. Be sure to ask for the highest floor they can get you on. The Westin heavenly bed is something to look forward to at the end of the day when you're away from home. The room service menu is a step above average and the staff is friendly. The location is walkable to good shopping and restaurants. It's not trying to compete with some of Seattle's more fancy boutique hotels; but I'll take it over some of the other mainline hotel brands any day. Oh; and one of these days I'm finally going to buy one of the fancy glass sculptures they have in the gallary on the lobby level. They're pretty amazing.
100570,sangeeta3,06/23/2007,Very good rooms- Great Value with Hotwire The rooms are nice and big and very updated. Only problem was the 2 queens are actually 2 doubles - so not as comfortable.The lobby always seemed very crowded - I guess the people like to hang out at the bar in the lobby. I did not try it so no comments.Location is great - very close to freeway; malls; restaurants in downtown.Make sure you get a good rate with hotwire - or it might work out expensive.
100570,dt111270,06/22/2007,Grasping In many ways; this is a standard Westin hotel -- very comfortable bed; all the standard amenities; etc...It is; however; badly let down by two features. One is poor service. For example; if you drive up to the hotel following a GPS device's direction; you get to an entrance where there is no parking and no space to drop passengers off. When I rang the hotel to ask where I should park; they said oh; yeah. We get this all the time from people who use a GPS system before redirecting me to a different entrance. But the instructions were not on the website; and not in any of the emails that they sent to me welcoming me to the hotel.However; the bigger problem is the grasping nature of the hotel. I stay in probably a couple of hotels a week; many of them Westins; and have *NEVER* come across a charge for receving courier packages at a hotel before. To add insult to injury; when the package was delivered to the room; the bellboy refused to leave until he got a tip.This sullied an otherwise adequate hotel.
100570,ilovechristmom,06/19/2007,Great Location and Hotwire price We stayed here for one night prior to an Alaskan Cruise. We booked 3 rooms months in advance on hotwire for 149.00 a night. I emailed the hotel directly with my request and printed their response out about view and rooms being close together. I am glad I did as the hotel they said was booked solid and they couldn't accomodate our request. We then asked to speak to a manager and was given Mollie and she worked very hard and was able to accomodate us nicely. The hotel was older but our rooms were clean; and had great bedding and showers. The staff was friendly and service was above average. Would I stay here again? Yes at that price; but I would not pay above that as I think the regular rate on our dates was about 300.00 a night. I wouldn't pay that anywhere. Overall a very nice hotel and met our needs!
100570,hotelierVancouver,05/29/2007,Not what we expected We went to Seattle for Memorial Day Weekend. We checked in on Friday and checked out on Sunday afternoon.The lobby is great! Upon entering our room; we noticed that the bellmen forgot to bring up my daughters bag so we had to wait around for them to find the bag and bring it up.We had 2 rooms; both rooms were nice upon first glance. Both rooms had stained carpets. Our room was the worst of them. the desk table was chipped on the legs; it had a power strip taped to the side of it. The lamps and lamp shades on all of the tables were crooked and loose (I fixed them). the couch had huge white stains on them. The dressers were dirty. The headboard was dusty. The couch and chair had rips in them and the strings were still attached. The bathroom mirror was dirty; and the framing was off as well as when they stained the wood frame; they got some on the mirror and didn't even bother to fix it. There was a few long hairs in the bed and on the bathroom floor and in the bathroom there was brown spots on the ceiling that has never been wiped off.I travel quite often for work and have stayed in several 4 5 star hotels and I would not consider this a 4 or 5 star hotel. What you are paying for is the name...The best part of it all was I needed to use the restroom after walking back from the waterfront. I went into the lobby restroom and the urinals were yellow (no one bothered to flush; but on top of that; they were stained) so apparently it happens frequently. There were 6 stalls; 3 were being used; and the other 3 were overflowing with toilet paper and one of them was a red color.I informed the front desk clerk and she said oh really? I am sorry and that was it. I don't even know if or when she called maintenance or housekeeping but apparently they do not monitor their property (and this was a busy weekend mind you).Our first night was horrible. We went to bed about 9:30 pm. I was awaken several times between 10 pm and 12:30 am due to a party going on 2 doors down from us. We could hear the music clearly and then people coming and going and the door slamming shut; people having conversations in the hallway on the telephone inviting their other friends; swearing and drunkenness. I finally called the front desk to complain. They arrived about 20 minutes later and told the person in charge to be quiet or they were going to be removed. Finally; I got some sleep.I was not and am not overly impressed with this property and I will not stay there again. When we complained to the front desk clerk that checked us in; he did send up a bottle of champagne and a fruit basket for my daughter (it was her birthday) in addition to that; they signed a card and sent up a piece of cake.Aside from the friendly staff; there was not much about the hotel I would recommend to anyone. The GM; owners; and management company should be ashamed of themselves. The standards are just not there.
100570,SophieJane,05/13/2007,Loved Westin Seattle The Westin Hotel has everything to make a stay pleasurable. The location is excellent (Macy's was calling to me right outside my window); all the staff were pleasant and prompt in responding to our needs; and the rooms were large; clean and comfortable. I only wish I had stayed longer.
100570,Tackle,05/06/2007,NOT The Best Westin Reservations: easy online at Starwood.comRoom Rate: excellent: $209 per nightRoom: Nice size; nice furniture; and excellent bed. Huge bathroom.Check-in: efficient friendly and fast.Check-out: accurate and fast.Hotel Gym: very nice with an excellent pool and weight room.Location: Right in Midtown Seattle; not the most exciting neighborhood but there is plenty of shopping and dining options close by.PROBLEM: Internet service was not working in my room. Despite repeated telephone calls it was NEVER fixed during my stay.Overall Impression: A fairly standard large hotel; with nice furnishings but nothing about this hotel is memorable.
100570,habs07,04/11/2007,Nice Hotel; Nice Location; A Little Dated Stayed here for two nights in February. Was a nice hotel; with great views; but the rooms felt small and older. I'd suggest requesting the newer tower (there are two towers to the hotel) when booking. Overall; a nice property; but not worth more than $160ish per night in my opinion. I'd look around and see what else is out there; if the rate is exceeding $160ish.
100570,melissatrv,03/18/2007,Good Overall but not 5 Star This hotel is in a great location....walking distance to shopping; restaurants and attractions. So if you are looking for a perfect location you cannot go wrong. The room was clean; the bathroom large with lots of counter space; towels and ammenities. I was in the North Tower on an upper floor with a spectacular view of the Space Needle and Puget Sound! The Service Express was great; anything I called about was taken care of in a prompt courteous manner. In fact; room service would be at my door 10 minutes after I called and bell man almost immediately. The Concierge was helpful and knowledgeable about the area. The food is fairly limited and is also very expensive. All hotel food is expensive but I thought this was more so than other hotels and I travel extensively. Just oatmeal and tea in the morning for one cost almost $25 once service charge etc is factored in. A better option would be to go to the 5th Ave Cafe which is located in the downstairs lobby. The same breakfast would cost less than $10. The cafe has everything; not just a la carte; you can get waffles; pancakes; hot sandwhiches and soup for lunch.I did use the gym and liked it a great deal. The only hotel I have stayed in with a better one was an Orlando hotel which had a unique facility to rival most gyms. They have several treadmills and elyptical machines; stair climbers with their invidual TVs and headphones which is nice. They had a few upper and lower body machines and free weights. They also had a smaller room with a couple machines and equipment such as a stability ball. I was at a conference so we gathered in the bar in the lobby several times; the services there is great the waitress Melody was very friendly. A relaxing atmosphere and wireless access throughout.The bad: Internet Access BEWARE of this. Ok; the hotel does NOT have wireless access in your room. If your PC detects a wireless network it is not the hotel's network. It is a separate network which will charge $10 a day to your credit card and not your room bill. To connect to the Westin's network you need to plug in the network cable. You will see the Westin logo etc and that the charge is billed to your room. They do not tell you this. The conference I attended covered room charges; so I ended up paying out of pocket for a day's worth of internet access which was not credited to me. They were like oh well it is not our network and we have no control over this Also the network was saturated and for 2 days I could not get access to the Westin's network and if I did it was extremely slow.One other thing: I had a connecting room and a door divided my room with the room next door. I did not know the men next door. The door was not sound proofed and I could hear every conversation they had and I am sure they could hear me as well. These people were in and out all hours of the day and night. Also I was across from a stairwell which is used by service people. So all night I would hear this door slamming shut. I hardly got any sleep despite the nice comfy beds with all this racket. Then on my last night about 1am; the group of men staying in the room next door tried to bust open the door between our rooms and get into my room! I was shaken up by this and as my room was at the end of the hall had no way out. And I am a woman traveling alone. I called the Desk and they sent security up right away. The Mgr also phoned me back and changed my room to a different floor in a non-connecting room. This room was quiet. Ironically my last night was the only night I had 5 hours of uninterrupted sleep without doors slamming. So overall it was a fairly good stay but as I did not feel safe due to the incident above I was happy to be checking out.
100570,MBTravelMommy,03/14/2007,We thought it was great!!!! We booked our one night stay in Seattle through Priceline - $135 for the night plus taxes etc. For that price we were extremely happy with our stay. There were a few issues though . . . Our room was comfy and cozy and a bit small - it was an office that was converted to a guest room. We had a view of an ugly wall. But the beds were comfortable and clean and full of pillows!! My 4 year old son found a pill on the floor of the room and brought it to me. Thank goodness he knew what to do and didnt try to eat it!! We mentioned it to the staff upon check out. The hotel clerk was clearly upset and very apologetic. When I also mentioned that our in room coffee machine didnt work - he bought us coffee and some milk for the kids. They probably should have done more since I think the pill thing was a HUGE problem. We had been traveling all week and gretting ready to catch a flight so I really was half asleep at checkout.
100570,myapplebuddy,02/26/2007,Fabulous stay at the Westin! Not only did we get a great deal through Priceline; the hotel also exceeded our expectations as well. The location is excellent; truly a great central location for everything in downtown Seattle. Shopping; Pike Place Market; etc. are all within walking distance which is nice. We attended a show at Jazz Alley; which was only a block away from the hotel. A couple other not to miss things nearby is the Icon Grill restaurant across the street (wonderful atmosphere food) and Lola on the corner of 4th Virginia. All 6 people in our group tried their made to order doughnuts and agreed they were the best doughnuts we had ever had. The hotel itself was clean; rooms were pleasantly large comfortable. The views were great since their aren't many other very tall building immediately next to the hotel (except the other hotel tower since there's 2). The Sheraton Hotel is the other 4 star hotel you commonly get with Priceline bids in downtown Seattle; and we've stayed their 3 times in the past. Overall we enjoyed our stay at the Westin more than we've enjoyed previous stays at the Sheraton hotel; although the Sheraton is nice too. Highly recommended hotel!
100570,ResortEmployee,02/19/2007,Weary Westin I took a chance on this one.I was torn when booking a room at the Westin Seattle. Reviews of this hotel are mixed; but I relied on past Wesin-stays and thought that I'd give this one a shot.What a disappointment. I transferred to the W Seattle after the first night.Pro's:Location: Walking distance to everything downtown Seattle has to offer!Views: The higher the room; the better the view. My room looked out to the Space Needle and over the water!Bed: Westin's 'Heavenly Beds'; as always; live up to their name.Front-Desk Staff: Very welcoming and courteous.Coldwater Bar Grill (Food): Very yummyCon's:Public Spaces: Generally uninspiringRooms/Hotel in General: Though recently undergoing renovations; this hotel shows its age everywhere. The room had stained/torn carpets. Bathroom was drab and moldy. Hardware and furniture are worn and tired.Room Service: Overpriced (like most 4 star hotels) and unfriendly room service attendantsColdwater Bar Grill (Staff): Honestly? They scared me. Our servers were older; poorly groomed; and overbearing. One of them stood against the wall opposite the tables in our section and watched us (and others) as we ate... I'm sorry; but that's creepy.Overall:Sorry; but new cushions and bedding does not a renovation make. However; I have hope for this Westin. With a major staffing; service; and building overhaul; this could potentially be one of Seattle's finest hotels.
100570,cbck2333,02/15/2007,Great hotel I've stayed at this hotel on three occaisons; as I come to the area quite often. Overall; very clean; great service; and very well equipped. I choose the Seattle Westin everytime I am in the area.Great pool area and workout facility; very spacious rooms; and great view make this hotel a definite recommendation in my book.
100570,travelgrrlnyc,02/01/2007,Good deal- Great view 3462: Room with a view!
100570,azrael765,01/29/2007,Great experience Excellent view
100574,kengaroo,11/04/2008,Not what I expected...in a bad way! Booked 2 nights here; one night at either end of a vacation. Stayed the night on a Friday before an early Saturday morning flight. Checkin was very good; staff at that point were simply great. Based on the reviews posted on here; I expected a great nights sleep with the raves about the new beds and how comfy they were. I am convinced someone who works at this hotel wrote those reviews!! The bed we had (queen) was new maybe; but hard as a rock. It hurt my ribs to lay on my side more than one minute...something I have never experienced...even when laying on a hard floor. Having been to numerous countries; I have experienced some pretty uncomfortable beds. This bed was by far...the worst. I believe what made it so bad; was the pillows they had. They felt like feather pillows...very soft to touch and squeeze. But place your head on it; and they went flat..very flat; stayed flat...felt like sleeping on a sandbag. I never did get to sleep.I gave up at 2:30 am...my body now racked with pain...as if I had been hit by a truck. Have never experienced any kind of bed that actually made my body ache and hurt from laying on it for that short a period of time. Went to the lobby to get a cup of their 24 hour coffee. It was indeed very good coffee...that part was great. Stepped outside the lobby doors to have a smoke; and heard the doors lock behind me. Wasn't sure why that was; but had my key; so no big deal. Watched in amazement as this kid (23?) comes running across the street and right up to the lobby door entrance where I am standing. In pursuit is a white mustang car with 2 thugs in it threatening to kill this guy. I honestly got spooked and decided to step back in and get out the way in case something happened. Guess what...couldn't get back in! No place to put your key and open the doors. Had to wait for the guy on duty to respond to open the door (slow as all heck!) and only after I had convinced him I actually had a room there??? Got brave again after the mustang and thugs took off; and the guy left the front of the hotel. Stepped back out to have another cup of that really good coffee with another smoke...had to calm my nerves! I'm halfway done with my coffee; when up walk 4 young guys...totally hammered. They just hung outside and smoked and joked about the night they just had. Turns out they were military...stationed in Hawaii...on leave I suppose? They were actually very nice guys...although very drunk. They decided to go into their room...again after a couple minutes of trying to convince the guy on duty behind the desk that the hotel keys they were showing were real...and for that hotel. They got about 7 or 8 steps toward the elevator when one of them turns and runs for the door to go outside again. Guess what's coming next?? Yep...barely got the door open; and he just starts puking all over the enrtyway of the lobby just outside the doors. Honestly hurled like for 3 or 4 minutes...a real mess to say the least. Sad to say...at this point I was amused. I began to wonder just what the heck kind of place was this I had booked a room...for 2 nights!! I managed to mostly step around the puke and get back in to the hotel...the night guy knows me by now and just unlocks the door without the formal proof of room rental there. I leave at 4am...FINALLY! I check out and head for the door with my luggage in tow...only to be greeted with this huge pile of puke that there is still no way to get around without having the ability to jump 8-10 feet with luggage in flight. I couldn't believe the lazy desk guy had not at least hosed the mess out of the way...it was a huge mess and he did NOTHING! I asked him how I was to get out without getting the puke on my shoes or luggage; and he simply rolled his eyes and went back into his little room off the back of the front desk. I couldn't believe it! Yes...I got puke on my shoes; simply no way around it without jumping over it....impossible with luggage. Did I mention I had booked a room there for the night after my flight returned....and had already paid for it? Yep I did. Got back into Seattle at 12:30am...dead tired. Even though it had been reserved; and paid for...I drove right on by without even thinking of spending the night there. You could not have paid me to stay there that night...or ever again. And no; I am not making one bit of this up...all true! And you guys that work there at this place...I know you read these reviews because we discussed the rave reviews about your beds at check-in...you really need to find some better night help if nothing else. The night being discussed here was 10-24-2008. All I can say is the coffeee was good....but at $154 a cup in my case...it really should be good coffee!
100574,Desparatelyseeking,10/27/2008,Excellent budget option in Seattle We enjoyed our stay at the Travelodge in Seattle. We did have a few issues; but nothing major and we actually extended another two nights.Pros:- Good size rooms- Large king beds- Really comfy; new linens; duvets and hundreds of pillows- New carpets and nice hallways- Good cable TV service with on demand films; TV programmes- Friendly staff- Free parking- Coffee in reception was actually drinkable- Good location for Space Centre and about a 10-15 minute walk to downtown- Good value; we paid 拢50 inc tax weekday and 拢65 at the weekend- Excellent local pizza delivery place called Bambinos - fresh; homemade and deliciousCons: - We had a downstairs room which smelt really musty and was damp - we didn't bother to ask to move as we spent little time in our room- Bathrooms are a little grungy - they need redoing and the towels were thin- Heating/air con unit was a blast from the past - it just about heated the room up but it was like a jet engine taking off - you could hear everyone elses too- Although the location was good; it was a little 'lively' at night. Having a ground floor room; we were a little distracted by the locals having street races and generally hanging out on a Friday/Saturday night. Probably congragating round the nearby McDonalds. - Housekeeping staff pretty noisy in the morning if you're trying to have a lie in- Breakfast usual free continential buffet but the room is tiny and you're not supposed to take it back to your room (although I sneaked it on a couple of occasions).- They advertise a self-service laundry but looked surprised when I asked to use it (I had run out of pants). Still never got an answer as to why they have it in their in room brochure and website and yet it doesn't exist in the hotelI'd say this is a very good value budget option for Seattle with a car. You can't really get the location with free parking for less. But go for a room higher up and just make sure you don't need to do any laundry!
100574,scrapper77,09/16/2008,Great continental breakfast We stayed for 2 nights and it was just okay. You can see that they have really made an effort to renovate; but there are still a few touches needed. For example; the bedding is all new; but the carpeting is still old; the bathrooms still need painting and look grungy; plus the elevators have a funny smell. When we arrived 2 hours before check-in they didn't have any rooms available. However; there is free parking; and they are located close to the Space Needle (only a few blocks away). It is about a 15-20 minute walk to Pike Market; and the front desk staff suggested a great place to eat. But if you are considering booking a room; shop around for rates but then call them directly. We would have saved about $30CAD/night if we called them directly (we know this because Expedia charged us when we booked the room in August; then the hotel accidentally charged us after we checked out). They also do not have a 1-800 number if you are trying to contact the hotel directly and the reservation line (which is a 1-800 number) cannot transfer you. The free continental breakfast is great - they have a variety of foods and you can make your own waffles! The pool looked nice; but we didn't get a chance to use it.
100574,PacificRimCuisine,09/07/2008,Loved the Renovations; New Bedding and Manager I stayed at this Travelodge in December 2007 (no comment) and again on September 4th.... BIG BIG BIG Difference; the Bedding - OMG like staying at a Hilton; the docor... like a possible trendy hotel; the new manager..... very friendly; knowledgeble; passionate.... new hotel; new staff and I am a believer now... I came back by not much choice and is very happy that I did.Free Parking and just a block from the Space Needle and Monorail.... and the breakfast..... Wow! I recommend this hotel to my mother.....
100574,Lemson,07/16/2008,Not bad Stayed here with my girlfriend for one night.It has great location for the Space Needle; it's about a five minute walk although not sure about how far from dowtown.The hotel itself was nice and clean and the room and bathroom were a good size.There was also a small pool and an excellent complimentary breakfast along with free wifi.Our main complaint was the rude service we received from the front desk upon arrival and when checking out. The man/teenager that checked us in was quite ignorant and rude.Overall we would of been happy to stay in this hotel longer if we had been in Seattle longer.
100574,Nanioid,05/29/2008,Good location; but average hotel My family and I stayed at this hotel for six nights in May. The hotel is still undergoing renovations. The best and worst things about the hotel are its location. It is very close to the space needle (about three blocks away). It's also about a 5-10 minute walk from Lake Union. The neighborhood felt fairly safe during the daytime. I'm not sure if I would walk it at night. There were a few transients in the area. It didn't seem to us as if there were very many restaurants close by. The room was very small; but did seem as if it had been recently renovated. The remote controls for the tv were very simplistic; so that you had to scroll through each channel rather than being able to simply enter the channel you wanted. The free internet in the lobby was cool; but they ask you to limit your time to 15 minutes. The breakfast sucked! I'm still trying to figure out how they can say it has 26 items. The eggs were like hard biscuits and nothing had flavor to it. It was mainly bread; waffles; bagels; and danishes. The hotel staff seemed uninterested. You can hear everything that goes on above you and in the rooms next door.
100574,AnaOnRoute,05/24/2008,Nice hotel and good service! We just returned from our 7-days stay at the Travelodge Seattle by the Space Needle and we really enjoyed our vacation at this hotel. The staff was very obliging and I really liked the 24 hour Coffee in the lobby. We had a two doublebed-room for two people and it was okay; the bathroom was great; very light and clean and the shower was super. I also liked the Express Check-In/ Check-Out and the free-internet in the lobby. We had no car during our stay but we reached most of the sightseeing spots of Seattle by foot and those outside Downtown by bus. If you don't want to walk much; you can also take the monorail to get downtown. The Space needle and the EMP and SciFi Museum are only a few minutes away and you can also reach Belltown within 10 minutes; where you can find many nice small restaurants and bars. All things considered I can recommend this hotel for tourists who want to see much of the city and stay at a good and advantageous hotel.
100574,lizmartau,05/17/2008,hmm the jury's out The hotel is undergoing renovations; which is fine and will make for a better hotel; but some of the desk staff were really indifferent to rude. Offering 24 hour coffee in the lobby and wireless internet access in the room was appreciated. The 26 item breakfast didn't allow anything for someone wheat intolerant as I am and I was sorry to have asked if there were an alternative cereal in the stores.. :(Some of the desk staff were okay but for a business making its money in..er..tourism..the attitude of some of the others could well have been improved.Great location though! Being right at the foot of the space needle means the monorail into the city centre is right there as well; so makes for quick trips.
100574,RikiTikiNiki,05/15/2008,Not bad. We stayed for two nights; last minute; and we needed downtown. TLBTSN was the cheapest on Expedia. The elevator had some issues involving the door; but we just took the stairs. Our room was small for two double beds; but the bathroom was beautiful and warm. It's quite apparent that they no longer approve of smoking in the rooms(they even make you sign an agreement); and you can tell why. One bed had multiple strange black marks (burns?) on the blanket; and the room was stuffy. Fortunately we were spending only a few sleeping hours there; so no big deal. The continental breakfast included waffles; toast; sausage and eggs; coffee; juices; bagels; pastries; cereal; and fruit. Yum! The room was clean and practical; if you're in town for a weekend and just need a place to crash; it was in a great location.
100574,Airlea,04/29/2008,Terrified I had done some brief research before hand before settling on this hotel for the night. Big mistake. I walked in and it was dark dingy. That should have been my first warning. After booking a room (I was running late for my meeting) I went up in the elevator to the 4th floor (thought it was safest up there) and I thought the elevator was going to break down on the way up. After getting into the hotel room I locked the door and looked around. There was a weird smell which I wasn't able to pin-point until about 15 minutes later when someone was trying to get into my room. I identified that it was a maintenance man before I let him into the room. He tried to explain to me that the carpets had to be steam cleaned because the people before me made a little mess. A little mess should not require steam cleaning! I sucked it up and wouldn't ask for another room because my thought is it could only get worse. I left for my meeting and came back around 11:30 pm; promptly went up to the room; threw both locks on the door and even put a chair against the door. Heat? Don't think so... it was a heat/air conditioning box by the window that was so loud you couldn't sleep with it on. The night was restless and I woke up several times because I was cold. The sheets were clean; the bed was nice; but the bedspread smelt like vomit and the other one had cigarette burns in it. I promptly left at 8am and didn't even bother to stay for their new continental breakfast. I was too frazzled to complain (I've sent a letter to the head office) on the spot. Made it home 3 hours later where I tried to scrub the horror of the room off of me. Never again will I stay in a Travelodge.
100574,KittyLosAngeles,04/12/2008,Affordable and decent Travelodge Seattle
100574,AlbertaPaul,04/02/2008,Not recommended When we planned our trip to Seattle; we booked a room online with 2 queens beds; and confirmed our reservation over the phone. All was okay. Upon arrival; we discovered that there were no queen rooms available. We were offered a room with 2 double beds; and the beds ended up being way too small. The front counter staff(who were the only good part of our experience) offered us a room with a king bed and a hide-a-bed. Unfortunately; the room in question was beside the elevator shaft; and was extremely noisy. On top of that; with the hide-a-bed open; you couldn't access the bathroom????? We ended up back in a double bed room(after an hour of mucking around) and the management only knocked $10 off of our bill.The hotel is extremely run-down. The bathrooms in both rooms we were in were severely dated. The hotel is in the middle of a reno; but from what I saw; the work being done is a bandaid at best. The only positive thing I can say about my stay(other than the cheerful and helpful front desk staff) is that the hotel is very close to all the action. They also offer free parking; IF you can find a spot in their VERY small lot.I rate the Space Needle Travelodge a 3 out of 10.
100574,ptoohey,03/19/2008,Nice hotel; OK neighborhood. My wife and I just got back a visit to Seattle and stayed at the Travelodge for five nights. Overall out experience was good; keeping in mind that we were looking for a cheap hotel that was close to downtown attractions.I will start with the review of the area since that has come into question in a couple other reviews. The hotel was in an older area of the city most likely built for the 1962 World鈥檚 Fair. As a result of this there were a few homeless people and possibly drug dealers in the area. It should be mentioned though that these people never bothered us and we walked around the area/city a lot. Often times we walked to dinner and other attractions. I felt safe walking both day and night but I was very aware of my surroundings; keeping an eye out for any possible problems. The location was nice in that it was about a 3 blk walk to the Seattle Center (Space Needle area) and from there you could take the monorail into downtown or if you wanted to walk a little further towards downtown you could get on one of the free buses from 6am to 7pm. We did have a rental car which we took at times to go to see the Boeing Tour and Mt. Rainier among other places. The free parking at the hotel was a great benefit as we saw the parking lots in the area charged between $10 $20/day.Now onto the hotel itself. It is still going through MAJOR UPGRADES. During our stay the put up new lights in the lobby and hallways. They also put new electronic locks on the doors. Due to this upgrade the hallways were not the cleanest at all times (sheetrock and other debris) but this did not affect our room. There is a pool and hot tub which we did not use. I did see a couple of people using the hot tub and it appeared to be nice. I did check one night and the water was very warm so that is a plus. The breakfast area is a room they converted into the breakfast area. The room looks very nice and overall breakfast was pretty good. They had sausage patties and egg patties (similar to what you would get at McDonalds but tasted a little better). They also had cold cereal; bread for toast; bagels; and a small selection of pastries which could have been better. One of the nice things is they had waffle makers. Also; they had a good selection of coffee and four different kinds of juices.Finally; the room was what I expected it to be. It wasn鈥檛 large but big enough to fit a king size bed and still have plenty of room to walk around. It had an approximately 21鈥?TV with a large selection of channels. It had an approximately 3鈥檟3鈥?table and two night stands. In the closet there was an electronic safe which was large enough to fit my laptop The bathroom was old and could use some updating but my only real issue would be that there was only a shower which could be a problem if you wanted to take a bath. Also; the room had free wireless internet which worked about half the time.The staff was very friendly and helpful. I was told they were going to be upgrading the internet and hopefully it would be more reliable then. There was a flier in the elevator that said they hoped to be done with phase 1 of the upgrades this summer. I should also mention there were two computers in the lobby available for guest use and when we arrived there was a printer attached to one of them but they took out the printer about half way through out stay. I wasn鈥檛 using it so I didn鈥檛 ask if they would be putting it back or what happened to it.As I stated before; overall I was happy with hotel and would probably stay here again. All my wife and I want when we go on vacation is a clean and safe place to sleep as we spend very little time in our room. Probably the worst part was the neighborhood which unfortunately they have very little control over.
100574,NomadAdventures,12/28/2007,Upgrades Underway The hotel is in the midst of some required upgrades. They offer free breakfast with 26 items; such as hot belgium waffles and Seattle's Best coffee. The hotel room itself was clean - however; it did require some minor touch-ups; which will hopefully be addressed with the overhaul. My husband ventured out late at night to the corner store at the gas station; and the area had some people of ill repute working at that time. However; the hotel lobby door gets locked at night; and people are buzzed in; so the hotel premises were safe. Several hotels in the area contend with this challenge. Overall; it's an economical hotel that offers a good breakfast (they should; however; do away with the disposable dishes and cutlery for the sake of the environment); a clean room; and a great location that is mere minutes in walking distance to the Space Needle and the Monorail. The proposed upgrades from new management have come with excellent timing.
100574,HatKing,12/18/2007,Would Go Somewhere Else We stayed for 1 day and a night the hotel itself is cheap and cheerful but if you like the sound of Air con units all day and all night this is the place for you. We where also woken at 10:30PM by the desk clerk knocking on the door because they said our water was running all day ; though it was not. This could have been handled much better and much earlier . All in all i would not stay in this hotel again.
100574,elamir,12/15/2007,sickning My family and I where taking a vacation to seattle and decided to stay here because it close to the space needle. We arrived Friday. The rooms where not than nice. They seem to let alot of prostitutes stay there wearing practicly nothing; I was apauled. At night the street right in front is full of drug addicts and prostitutes and they just let it go on.I 'm very upset my children saw this. I contacted the police and they did nothing. I even saw them driving next to loads of prostitutes walking all around the area and they did nothing!! I immediately checked out the next day; after a night of my children and wife and I hearing prostitutes have sex al lnight in the room next to us!! The police never returned my complaint call. the prostitues and pimps and drug atticts are around this whole area where other hotels are located also. I'm apauled they let this happen there; my family will never return to this city again!
100574,Jessi9260,09/07/2007,Nice hotel I do not really get what the complaints are about here. The staff was very nice. Rooms are clean and basic. We paid 100 a night on priceline and it was worth it; right near seattle center where you can also take the monorail to downtown. The showers had great water pressure. My only complaint would be the pillows. 2 flat pillows is not acceptable. They should either have 2 good ones or 4 pillows. We asked for 2 pillows and they were brought up to us. It was a minor thing; we would definitely stay again. We did not eat breakfast there so I cannot comment on that.
100574,Julie812,08/27/2007,A Cheap Place to Stay Three of us shared a room for one night while in town to attend a Seattle Seahawks game. We basically just needed a place to sleep; and that's why we chose this property. They asked us at check in which floor we would rather have - we said the ground floor; but when we discovered that the pool was right outside our window; we opted for the third floor overlooking an alley. Plus; you could really smell the chlorine. Our second attempt was much better; the room did not smell; and it was very tidy. There was a small in-room safe; but no fridge. The bathroom was small - we did have a tub - and one of the outlets in our room was not working; but overall the condition of the room was what I expected for a $70 a night hotel in the downtown area of a major city. There was a shuttle to and from the game for $2.50 each way and a complimentary Sunday paper. The continental breakfast included toast; pastries; bagels and muffins and the usual breakfast beverages. We chose bagels; but they did not taste good at all; so we just popped over to the Starbucks a block away. The major complaint that I would have about this property is that they need to do renovations in their bathrooms. The fan in the bathroom was not working well; and with three women; we needed a little more room and a little less humidity. From the other reviews I've read; it sounds as though the comfort of your stay might depend on which room you are given; as they don't have standard amenities in every room (no tubs or fridges in some). A good hotel for the price and if you just need a place to sleep; but I would not recommend this hotel for lengthy stays.
100574,teacher13,07/23/2007,Not So Clean This hotel was 120 a night and close to the free bus zone and space needle. Those were the perks. The rest is awful. It was filthy dirty. They were understaffed and the desk clerks who were working were rude and not very knowledgable about the surrounding area. If you are looking to save some money and don't mind filth; then by all means book your room here. I would never recommend this hotel to any friends or family.
100574,KayakaWhack,06/12/2007,Can't recommend I'm considering relocating to Seattle and spent nearly a week touring the area on a budget.Even for the price (about $70 per night); this place was well below what I expected. The room and hallways were dirty; the smell of urine permeated the parking lot - seems several homeless people were sleeping behind the hedges at a neighboring business.There are other economical hotels in this same area -- try one of those instead.
100574,AliceWonder,05/22/2007,Good when on a budget We stayed here for 5 nights on a trip to Seattle. I don't expect much from budget accommodation; you do get what you pay for; but for the time that we actually spend at the hotel (left daily at 8am; back at 9:30pm) I cannot complain. The hotel is very well situated with a Starbucks (surprise!) just around the corner at a gas station. It is also a short walk from the Space Needle and the 5 Point Caf茅. We had no trouble walking around at night. Our room overlooked the pool with the Jacuzzi/spa bath and on our first night it was a bit noisy outside. (In summer; one might have to keep that in mind.) After traveling for 24 hours the noise did not really bother us. The room was spacious; clean; it had a safe and a small fridge which came in handy. There is a bit of a gap between the room door and the floor which lets through a bit of light in the evening (if you like to sleep in total darkness like I do); but a towel quickly sorted that out. Our towels were nice and fluffy and that there was no bath did not bother us at all. The hotel lift is a bit stuffy. The breakfast is quite a sugary affair but coffee; orange juice; a wonderful Washington apple and a bagel can set you up for the start of the day. I would definitely stay there again.
100574,SanFranciscoSleeper,04/28/2007,cheap and unpleasant This hotel is not very clean. There was no bathtub- only a small shower. We were traveling with a baby- so we were not able to bath her there.It is cheap and the location is very close to the space needle. However; the area is a little bit seedy.We also recieved a call to our room- my husband answered and a woman on the phone asked Do you want some company?; when he asked who was calling she said Oh; this is Candy; and he hung up. We spoke with the front desk about it; and they told us that the call must have come from within the hotel- because there had not been any calls connected to our room through them. This did not make us feel much better.He said that it wasn't the first time that someone complained about prostitiues calling the rooms.We switched hotels to the La Quinta Inn and Suites; a little bit more money- but it was way nicer.
100574,Travelmom73,04/20/2007,Wasn't wild about the Travelodge While the rates were ok for this hotel; I find their hotel description somewhat misleading (newly completed renovations; finished in 1997???). The rooms are outdated for 1987 actually. They're a normal size; beds are alright. Our family is usually as budget minded as they come; and we picked this hotel for proximity to Space Needle. However; after one night we switched hotels. The area around this hotel is very suspect. The hallways are pretty noisy (and the big inch-high gaps under the doors made in the 50's or 60's don't help for noise reduction). My husband and kids tried the hot tub but couldn't get out fast enough when a layer of scum covered the water when they turned on the jets.Our travel rewards program rates this hotel a Tier 4; out of 5. We've stayed in budget hotels all over western Canada the US - this is the only one we've left after one night. There's no way it should be a Tier 4 - I shudder to imagine what a Tier 1 would be like. I doubt I would ever check availability at this hotel again. I only picked it since it was the only reasonably priced hotel near Space Needle with a pool. I would now either spend a few extra min driving or give up the pool. You'd have to be seriously budget minded to enjoy this hotel. Also; if you're looking for the downtown action and proximity promised by this hotel; be prepared for a long walk. It was many blocks before we were into that kind of area.
100574,tlandis,04/09/2007,Would stay there again Proximity to the Space Needle -great. Free Parking-greatRooms of average size (117);clean; good shower; thick towels; but not much in the way of toiletries.Good rate for a three night stay through website.Breakfast wasn't much; but the donuts were so-o-o-o good and fresh. Front desk people were excellent - helpful; courteous; polite.I would stay here again for a basic; no-frills room. However; I would probably ask for a room on the third or fourth floor.Why pay more?
100574,NGB6,01/23/2007,good location Great location but rooms could do with some updating; the windows didn't open (ground floor) so room was dim stuffy.
100574,skelly3055,01/08/2007,Great location We were pleased with the staff and location upon arriving to this Travelodge by the Space Needle. The hotel doesn't have a tub (shower only) and the rooms were small. But a short stay here for budget minded folks who need a place to just sleep and shower was perfect .Couldn't beat the location to several walking restaurant and attractions.The staff were really nice and the rooms were clean and fresh fruits/doughnuts for breakfast kept us happy during this stay.We are looking forward to returning here again for another stay in the summer.
100574,Tiberious007,10/27/2006,Love the space needle We stayed here on our return from a friends 50th birthday in mexico.We arrived late but had a wonderfull view of the space needle all lit up at night.The room was nicer then I expected and the beds we're super soft.They were much appreciated after 10 days of hard beds in Mexico.As for food we were told of a place to get pizza from and it was the best any of the 4 of us can recall....and was hot when we got it.The room also comes with continental breakfast which was great while we waited for our taxi to catch the clipper home at the end of our vacation.
100574,Alexa22,10/23/2006,Never again My boyfriend and I stayed over Easter weekend and chose the hotel because of its location and parking. We paid about $70 USD for the room. It's central to everything; walkable to the market and neighbourhoods with good restaurants and the space needle. Aside from the location (and parking) it was not a pleasant stay. The hallways smelled of smoke; the room was clean but in need of renovation. At reception there was a sign stating that they don't rent rooms for the purpose of underage drinking (or somethign to that effect). The blackout curtains were completely ripped (I mentioned this and asked that they be replaced but they never were) and the pillows were covered in plastic. We were woken up repeatedly by late night partiers and a barking dog. When I went down to get the continental breakfast (muffins; fruit; coffee) I was joined by some pretty dodgy people who did not look like they were staying there. And then on my way back up there was an empty beer bottle in the elevator. We travel on a budget but I would have been happy to pay more for a quieter; safer feeling hotel. The Best Western across the street looked like it might have been better. If you're looking for a relaxing; low key place to stay in the city; this isn't it.
100574,KGC2006,07/22/2006,I wouldn't recommend I wouldn't recommend staying here unless everything else was booked. For a few dollars more; you can stay at one of the other area hotels.On the plus side the location was good - right near the needle and within walking distance to restaurants. The pool and whirlpool looked clean; although I didn't get a chance to try them out. There was a continental breakfast (donuts and coffee).On the down side - the hotel lobby; halls and room had a dank; perfumed smell about it. Looked like the hotel itself could really use an overhall. The beds had big dips which were rather uncomfortable and I can usually sleep just about anywhere. The sheets were rather worn and I felt like I should sleep in my clothes.We booked the room for two nights; but left after our first night there and went to the Best Western next door and slept much better.
100574,jwismer,06/12/2006,Nice location The hotel was convenient for us. We could walk to the space needle; catch the bus to downtown. We took a tour and they picked us up right at the front door; went to a baseball game and the desk arrranged transportation to and from. the heated pool was nice; breakfast of ok; nothing fantastic but we have had worse. It does need remodeling but it was clean and the price was right. I would stay there again.
100574,ATripAdvisorMember,06/01/2006,A Bargin For Travelers We hadn't planned on staying at this hotel during our visit to Seattle in April 2006; but it proved to be a great experience. The accomodations were clean and adequate; the staff was efficient and friendly and the price was budget oriented.Due to the location of the Travelodge; we parked our car and walked to restaurants and attractions. The free ride service was several blocks away but once we became familiar with how to navigate around Seattle via the buses we were on our way. We met interantional travelers and had a great time seeing the city up close and personal.There were some noisy neighbors who had children and/or were partying but that did not spoil our stay. After spending two weeks traveling through Wahington; the Travelodge provided us with one of the best beds we experienced during our vacation.Keep up the great work.
100574,ATripAdvisorMember,05/13/2006,Travelodge is very run down; Only thing good about it; is how close This travelodge is very run down; the only thing good about it; is that it's close to the space needle. It costs to much for what you get. I'll drive if I have to next time. I will never stay there again. They need to fix the place up!!
100574,KiwiSkier,04/13/2006,The price is about right I stayed at the Travelodge in mid-late March 2006. I booked online and paid upfront; the cost was $455 for 5 nights including tax. I was a bit disappointed on arrival to discover that the hotel isn't exactly in downtown Seattle as their writeup on the booking site claimed (in the heart of downtown Seattle). I didn't have a car so having cafes/restaurants close by was important to me; especially being a lone female. The writeup also claimed that Guests will be able to walk to myriad restaurants; bars; and entertainment options -- whilst this is technically true; the implication that there are lots of such places very close by is NOT true! I did find a truly wonderful Mexican cafe-restaurant about 4 blocks away; called Dos Amigos -- can't recommend this place highly enough. And the pizza delivery place Romio's (found in the hotel information folder in my room) has totally great food. But this hotel is not placed like its writeup implies. Frankly the main part of downtown starts about 5 or 6 blocks away; and goes for about 8 or 10 blocks over 5 streets; so be warned. If you don't have a car and want to get around a significant part of downtown you will be doing a lot of walking! (The Monorail was out of action while I was there)Having said that; overall I enjoyed my stay at the Travelodge. The walls and ceilings are a little thin; whilst I was never bothered by other guests' TVs or conversation; the creaky floorboards right above my bed were a bit annoying! Especially since the people above me had a habit of coming back around 1 in the morning...Initially I was allocated a room on the ground floor. On getting to the room I found this was no exaggeration -- the room's window looked right out onto the back parking lot; and if I'd left the window open anybody could have climbed in. Once again as a lone female I wasn't happy with this; I rang the front desk and asked for a higher-up room; and there was no problem. The clerk even wheeled along a luggage cart so moving my stuff would be easier; having noticed me struggling with my four pieces of luggage getting to the original room (I had skis and boots as well as suitcases). Very sweet. In fact this guy really made my stay at Travelodge. There were so many little thoughtful things he did (name is Greg; he was on afternoon-evening shift while I was there).On the Friday and Saturday nights I was there; I was *very* glad I'd asked for a room above ground floor -- the general area the hotel is in gets quite noisy and I would have been anxious about undesirables outside my room. As it was I felt perfectly safe and the noise was simply a minor annoyance.The free breakfast was tasty (juices; coffee; apples; donuts and other things made of donut dough; muffins) but I would have preferred the addition of some cereals. However it was lovely not to have to go in search of food first thing in the morning.My room had a King size bed; which had linens just a little bit too small but was firm and comfy. Good size wardrobe with plenty of hangers. A mini fridge; which I turned off because the noise would have woken me in the night. The heater/air conditioner was difficult to get to the right temperature. For some reason if I was warm enough during the day I was too hot at night. I turned it off each night but this didn't make things any better. Plenty of channels on the TV; which was installed in a sort of entertainment centre kum dresser (three large drawers under the TV which provided plenty of clothes storage space). A nice large table where I could set up my laptop. And an easy chair which I never sat in; because it was impossible to see the TV from there. Oh and a glass table which was handy for putting the pizza boxes on! The bedside tables were just tables; i.e. no drawers; which I found a bit annoying. Blackout curtains at the windows -- total darkness when pulled; very nice.The bathroom was an adequate size for one or two people. The shower was in good condition (with a door!) and had one of those adjustable shower heads so you could get it to do a sort of massage. The water pressure was right on the hairy edge of being good enough; but it was OK. However one big annoyance was that the water temperature took forever to get hot enough for an enjoyable shower! I got into the habit of turning it on 5 minutes before I wanted a shower. I don't like to waste resources so I found this very sub-par; but it really was necessary. If I didn't wait that long; the water would be only just warm enough to shower in; and I'd be shivering away; and then right at the end of the shower the water would finally get hot enough to be pleasant.I wanted to just be left alone; having just come from a disastrous stay with New Zealand friends in Canada; sleeping on the floor in the living room with zero privacy in a dump of an apartment. So I hung the DND sign out as soon as I arrived and never brought it back in. Housekeeping put notices under the door for the first two days saying if I wanted the room serviced to please remove the DND sign before 1pm. After that they figured that I wanted to be left alone. So I can't comment on the standard of housekeeping; except to say I had no complaints on arrival.I had a couple of sits in the spa pool. Not much to say here -- a perfectly adequate pool and since I was in need of a bit of hydrotherapy on my left shoulder; very appreciated. You can ask for extra towels at the front desk on your way to the pool. There's a bin at poolside where you're supposed to drop your pool towels; but since that meant going back up to my room shivering in my swimsuit; I didn't do that!Very appreciated was the free local calls (up to 20 mins duration) and unlimited free 1-800 calls. This enabled me to speak to my husband in New Zealand; over the internet for free! Since at that time we hadn't talked for 6 weeks it was very nice indeed. It also allowed me to do significant online research about Seattle and its environs which allowed me to make the most of my time there.Another thing I really appreciated was the free toiletries. I'd arrived with no toothpaste; and it was lovely not to have to find a grocery or drug store on the evening of my arrival. There was a note in my bathroom saying that they had a range of toiletries available for free. Very nice touch. They also offered me a toothbrush when I asked for the toothpaste.To sum up: this hotel is definitely a budget hotel. Don't go if you want a luxury experience; or if you mind thin walls/ceilings; or if you want to really be in downtown Seattle. But the staff are friendly; the beds are comfy; the showers are nice once they're hot enough; and the price is about right.
100574,Bolin78,03/11/2006,Not bad location for the $$$ The hotel is a short walk away from the Space Needle....only a few minute drive from downtown Seattle. The location is what prompted us to stay at this hotel - plus the daily fee to stay wasn't bad at all! But.....the hotel is older (yet clean)....the breakfast was pretty good (not alot to choose from though)....and the employees were relatively nice. What wasn't so nice was a group of late-teens @ 3am partying in the hallway for a few hours....and some of the shady characters that hung out in some of the rooms. But - you get what you pay for and you definately can't beat the location!
100574,whereria,11/08/2005,for the $ they charged; I would rather stay someplace else.... The rooms are cold and damp and NOT cozy by any means and the building is old. The windows make you feel like you're in jail or something. The hallways have that old run-down; cold motel feeling. For $10 more you could stay at a nicer inn/motel/hotel down the street at the La Quinta and get a better experience; that's what we did the very next day; and we were very pleased. The travelodge by the space needle leaves you with a bitter cold feeling when you're there; but if you don't care about coziness and want to save $10; then this place isn't bad. But being in Seattle when it's cold and rainy; you will long for that warm; coziness you can get at the La Quinta on 8th ave and not here. I will never want to stay here again after what I experienced. The only thing I liked about the hotel was that the staff was real courteous.
100574,sniperman,09/28/2005,No problems at Travellodge We spoent 3 nights in September; 2005 at this location and enjoyed every minute. Greg at the front desk is a great source of information. WIFI is now available in the lobby. Nothing fancy; but good for a resting place after a long day of sightseeing. The pool and hot tub was wonderful.
100574,Lisa1974,08/29/2005,Superb budget hotel! My two nights in the Travelodge's kid-friendly Sleepy Bear Den on the third floor were pleasant. I will agree with previous reviews about the hotel being in dire need of updating (both structurally decoratively) but fast elevators fancy artwork are not lodging necessities for me. Our first room did not have a fridge (I thought all rooms did but I guess they don't) without hesitation; Dan graciously switched us to the Sleepy Bear Den; a room with not only a fridge but a VCR (which we didn't use; though; since the hotel only stocks kid movies; but Sex the City was on so who needs movies)... didn't charge us the higher rate! He was also very helpful with info about the city bus (which has a stop about 500 yards from the hotel). My friend I found the hotel to be in a great location since it was within walking distance to the Space Needle surrounding attractions; it's near the interstate. Finding a parking spot was never a problem; the area appeared to be safe (I was worried about my car but nothing happened). Our room was clean contained all the standard amenities; was quiet. The best feature was the wireless internet access in all the rooms...I logged right on got up-to-the-minute info about things to do in the area. While I did not use it; I did take a look at the pool it looked great. Breakfast was nothing to write home about...just a typical continental breakfast. But overall; I would stay at the Travelodge again again as the price location cannot be beat.
100574,pathic,06/25/2005,Great location; Friendly folks The hotel is not brand new; but it was good for the money and location. It could stand an updating; but overall I found it to be clean. The staff was super friendly and very helpful. We didn't get a chance to check out the pool or the breakfast; so I can't comment on those features. The hotel has wi-fi in the lobby and dial-up in the room; for those folks who are slaves to their computers. The hotel is located three blocks from Seattle Center (Space Needle; Sci-Fi Museum; Experience the Music Project and carnival rides.) The monorail is at the Seattle Center as well; which means you can ride to downtown shopping area and near Pike's Place Market without having to worry about traffic and parking.
100574,ATripAdvisorMember,02/28/2005,Great Hotel This hotel was great friendly staff the place was clean; in room safe; hot tub; pool; great price; walking distance to the spaceneedle close to the waterfront nice neighborhood what more could you want we stayed here for a week had a great stay and vacation if we ever get back to Seattle we would stay here again.
100574,DKB,12/31/2004,You get what you pay for... The Travelodge does 'what it says on the tin.' Its a basic no frills hotel/motel that provides accomodation in a good location with easy access to the I-5 and a classic 24hr boozer/diner just down the street. The shuttle bus for Safeco Field was a good deal as well.The room has a shag carpet 70s-80s feel to it; likely because thats when it was built or last upgraded; but so what. The bathroom was in good condition and the bed was comfortable enough.If you're looking for something more - pay for it.
100574,SBonnell,12/29/2004,Sleep-Deprived in Seattle showReview(2961842; 'full');
100574,Checksait,10/15/2004,I don't know what everyone's problem is. showReview(2717187; 'full');
100574,ATripAdvisorMember,09/07/2004,Stay away. showReview(2516176; 'full');
100574,ATripAdvisorMember,03/25/2004,Only as last resort showReview(1745411; 'full');
100574,ATripAdvisorMember,01/31/2004,Good Location showReview(1622842; 'full');
100574,ATripAdvisorMember,11/26/2003,Travel Lodge Nightmare! showReview(1498850; 'full');
100574,ATripAdvisorMember,09/10/2003,good location showReview(1280515; 'full');
100574,ATripAdvisorMember,07/24/2003,good place showReview(1144970; 'full');
100574,ATripAdvisorMember,03/29/2003,Friendly staff good location showReview(926115; 'full');
100574,ATripAdvisorMember,10/23/2002,Poor Customer Service showReview(722155; 'full');
100574,lass,07/26/2007,鍙倐銇亸涓嶅彲銈傘仾銇忋仹銇欍亴銉汇兓銉?#x201d; showReview(19162516; 'full');
100577,ClaireBurton,09/22/2008,Loved the Travelodge Very friendly and helpful staff. Good location with fancy shopping center across the street good eateries close by. We enjoyed our talks with staff felt they went the extra mile when necessary.
100577,gcanizal,08/21/2008,Not a very special place I've been there for 4 days in August in order to visit Seattle. It is far from Seattle downtown and parkings are expensive there; so that I recomend to choose another hotel to visit the city. The swimmingpool of the motel is very big and the spa is also perfect to relax after a long day walking around Seattle. Rooms are big and clean; however it is a little bit old and breakfast is not too good... In my opinion the motel is a little bit expensive for what the offer.
100577,ConstantVisitor,07/06/2008,Bad Experience The building smelled like cigarettes despite being a non-smoking hotel. Our room smelled pungently like bleach. I had to take my comforter down to get a replacement because it had large stains on it. The mattress was exposed; old; and filthy. The shower alternated between very hot and very cold water. We could hear everything going on in the halls. I did not feel comfortable at all in this hotel and was glad to get out.
100577,restandrelax84,05/25/2008,Not so great We picked all hotels via TA reviews. We're used to budget travel as we prefer spending more on food and entertainment. Stayed at Travelodges before and at Super 8 on this same trip. This one was nowhere near what it should be. Rooms are really dated; not very clean and the bed was horrible. The breakfast they advertise is from 6 - 8 am so be an early riser or else. When we got to the Thriftlodge in Portland (same chain) the next night we mentioned it to the manager - he was surprised since his place is technically one notch below. Needless to say it was way better. Seattle hotels can be pricey but if this is budget then I recommend splurging a bit for something else. Never been to hotel I couldn't recommend before.
100577,tsanah,02/08/2008,junk hotel --- hiden charge AC is very loud -- worse then sleeping on an airplane. hiden charge on Safe Warranty --- trick you during check in to sign an agreement --- take advantage of people who are tired to check for a rest... staff very rude ---- worst hotel i have ever stayed in my life time.
100577,35000ft,01/07/2008,Single Traveler 1. Cheap- you get what you pay for.2. Easy and convenient for a single individual traveling alone.3. Internet service. 4. Close proximity to University of Washington. Village Shopping Center.5. Clean bathroom; room.
100577,fern12345,01/01/2008,Avoid this place This was the worse hotel I have ever stayed in; and prompted me not only to check out early; but also to write my first hotel review. For $80 a night; I stayed in a room that:- had warm; but not hot water; so I could never take shower without getting cold; and I had to wait about 2-3 minutes before any warm water came out of the faucet in the first place. - was non-smoking but directly across the hall from the smoking rooms; so that the smell travelled into my room at 6 am when my neighbors decided to light up.- was darkly lit; smelled strongly of cleaning detergent and had stains bed cover- was cleaned by very polite housekeepers; but a remarkably rude and unfriendly staff.Today; I checked out of the hotel and for $20 less a night am staying in a friendly; clean chain with warm water; a sauna; and a room that reminds me that my Travelodge experience was rare and not to be tolerated.
100577,ozufan,10/15/2007,Utterly disgusting Without a doubt one of the worst hotel experiences I have ever had. A friend and I mistakenly chose to stay here for a conference at the University; and from the moment we arrived; the stay was completely revolting. Upon trying to check in; there were problems with both of our reservations; about which the clerk only laughed. His attitude was that this is what we deserved for daring to stay in this dump. After waiting a good 30 minutes to get our room keys; we entered the wing where our rooms were. We were first greeted by an atrocious and overpowering smell - something along the lines of a mixture of mildew; urine; and some toxic chemical probably used to attempt to clean. The hallways were barely lit. Then we entered our rooms to a slightly less strong stink - no toxic flavor; just mildew and urine. On turning on the light; one of the (at most) 25 watt bulbs was burnt out. Turning on the others gave only slightly more light - a nice dim; dank look complimented the smell nicely. The carpeting was slightly damp - I tried not to think about what I was walking in. The room was a bit chilly when we arrived; so I turned on the heater/air conditioner; but no matter what knobs I turned where; no heat came out - only cold air - no matter how long I waited. At least I was able to turn mine off; when my friend tried the same with his; he found that it just kept going - so the thing was blowing cold air into his room all night. The bathroom was crap; but ok. It took a good 5 minutes for the shower water to become remotely hot. The walls were dirty; had various stains and marks; and rusty outlines told us where some racks used to hang. I had a good bathroom; it seems; as my friends' toilet didn't flush; he was unable to get more than a tiny stream of water to flow from his faucet; and his bathtub had numerous brown stains throughout. Oh; and he had one less lamp in his room than I did.The bed was uncomfortable at best and there were numerous holes in the sheets/blankets. The pillows were comically thin - I had to stack two to get a reasonable pillow. And on top of everything; when I figured to myself I could at least do a little work to take my mind off the decrepit surroundings; I found that the wireless signal was too weak to get internet access. I proceeded to walk around the floor; open laptop in hand checking to see if the signal ever improved; but no such luck.The complimentary breakfast: disgusting. I took one bite of the soggy; plastic-wrapped muffin and instantly threw the rest away. There was cereal; but no milk for it. I couldn't make this stuff up if I tried - heed this and all the other awful reviews of this complete embarrassment of an establishment and simply stay away. This heap should be a tourist attraction in and of itself - visit to see the squalor and to laugh at those who stupidly paid money to stay here; but don't spend a cent to stay yourself.
100577,Dana5002,09/02/2007,worse hotel for the money I ever stayed in We stayed in this hotel from Aug 13 thru Aug 21st. If another hotel had been available we would have left; but there was not one within the area. The motel was $115 a night and on the weekends it was $145. My son was getting ready to go to the University and we wanted to be close by. This is a hard hotel to get to from the University. They say its only 2 blocks but that is deceptive. You have to go thru a mall parking lot and then get onto the road that leads up via a HUGE hill to get to the edge of the campus. He's not walking distance and driving is difficult fo rthen you have to find parking at the University and that is not cheap! $11 a day to park there. That was the first bad thing. When we checked in all they were worried about was how busy they were and how many housekeepers they are short. You know what? I dont care what kind of day you are having; you had better greet me like I'm a guest and not an inconvenience. I was put out by that; but made the best of it. Then to the room. The rooms were AWFUL! To spend that much money I except a bit more. Where do I start? First thing was the clock that didnt work. We went and asked the front desk where Ben was working. They did not have one but he would get the maintenance man in the morning to get one. That never happened. The tv's sound went in and out. No consistency. The interenet rarely worked and we could not go online. Had to go over to the barnes and noble and pay to use our laptops. The sheets were old and the blankets were ragged. Of course the mattresses were old too. The walls were dirty ( a bit of paint goes along ways) The curtains were old and drabby and dirty. The coffee maker didnt work either and the coffee they gave out was so bad anyways. No coffee in the filters. The bathroom was gross. There was rust on the toilet paper holder; the door was all chipped up (again; a little paint goes a long ways); the sink and faucet old; tears on the wallpaper; the caulking was dirty around the tub. We didnt even attempt the hot tub or the swimming pool; because they looked dirty and un kept as well. I think the owner/manager should be ashamed on how bad their hotel looks. We looked into a couple of other rooms there and they were just as bad. To think people pay alot of money for such a bad room. And we were one of those. This room would'va been worth $50 bucks a night; not 145. That is ridiculous. The people at the front desk were okay; just too concerned with how busy they were and not if we were taken care of as a guest. This hotel has alot to learn about customer service. I was not pleased at all and I doubt if they will do anything anyways about it; but at least people will be forewarned not to use this hotel.
100577,ningoIllinois,08/22/2007,University Travelodge; Seattle This lodging was obtained through priceline.com. While the room was clean it was cramped for 2 adult women. We had to share a double bed; request extra linens; and no luggage cart or elevator was available. There was some sort of event and was told to make sure we had a lodging indicator in the car windshield because the also cramped parking lot was going to be full. It is too far for downtown sightseeing; especially with heavily announced I-5 changes due to putting in light rail from downtown to airport. This may have been better for a single person having business at UW; or someone accompanying some one to the UW hospitals which are close. There was a nice mall across the street with shops; Starbucks and grocery. No microwave or minifridge in room.
100577,Sadeb,08/21/2007,Terrible Very bad experience. Dirty; poor maintenance; poor service; poor security. Pool and spa are dirty. Rooms are dirty. No check in until 4 p.m. no matter what your situation. There were several families here for a wedding with us and we all hated it. Nothing else available in the area because of UW. We would never; ever stay here again!
100577,daeg,08/14/2007,Not for Familys My family needed a place to stay while our son was to have surgery; travelodge offered a reasonable price. We requested a Ground level room and a crib; when we arrived we were told that our room was upstairs. After inspecting the room there was no crib; the bathroom had rust stains on the walls; the light was burned out; cobwebs in the corners; peeling wallpaper; and broken locks. We asked about getting a crib; after a long wait we called the front desk and were told that 2 of the 3 cribs were in use the third was missing. Our son slept in his stroller for a few hours. after a long wait we went to the front desk to complain we were blown off since we had got a discounted price we got discounted service. the manager had eventually arrived after buying a new crib. We were pleased that they had gone through the effort however our pleasure was gone once we asked the manager about the crib she said I just bought one; now don't you feel stupid?. It took a while to set the crib up and the mattress was thin and our son slept poorly. We will never stay there again.
100577,i4travel,07/16/2007,Great location but worn Second time I've stayed here. The pluses have been location - safe; nice area; free parking and good sized rooms. The minuses; both stays - sheets and towels are rough and very thin; below Motel 6; the worst I've ever experienced; bathrooms are very worn looking and a little dirty; ie faucet handle center had not been cleaned. Pillows were wimpy; bed didn't stay made. Room size good; carpet fixtures looked much newer than towels sheets. I like a bargin and don't mind some trade offs for price; but the AAA rate for the room with all taxes charges (1 queen; 2 people) was $112.87. I'm looking for other places for future stays; but the location is definitely the draw for me.
100577,civilclarinet,07/14/2007,Good for an inexpensive place to stay I was in Seattle for a weekend and knew that I wouldn't be spending much time in the room; so booked a room at the University Travelodge since it was one of the less-expensive hotels in the area. I don't understand why a lot of the travelers had such negative experiences.The staff during check in and check out were very kind and considerate. The room was definitely on the more worn side; but cleanand comfortable. It's within easy walking distance to the UW campus; and there is a great shopping area across the street.If I am in the Seattle area; I would definitely stay there again.
100577,Racerhead2,05/20/2007,Totally unacceptable! I reserved 2 rooms for my parents and relatives first time visit to Seattle. I was very excited to show them a good time. I noticed the Travel Lodge next to the University Village and thought it might be a great idea for them to stay there since they can go and shop across the street. So convenient; I thought! I read some of the reviews on this site but I made the mistake of not taking it more seriously.I had the same experience with some of the other reviewers. The room wasn't ready for check in until 4 in the afternoon. When we enter the room it stunk badly. The exterior had a fresh coat of paint but it didn't hide the decaying interior. The beds were dirty and the pillows stunk of oily dirty hair. The lights on the bed side table were out. They didn't refill the tissue paper in the bathroom. Worst of all we found that they didn't even clean the room. Just made the bed and that's it! Can't believe they are charging people for staying in this dump!
100577,travelnightmare,07/31/2006,the worst hotel experience ever Our son was getting married; and we needed 4 bedrooms for our family; so we booked this hotel; thinking that it would be great to have a living room; dining room and kitchen for our 3 night stay. We had two 2 bedroom units. It was the worst hotel we have ever stayed in; and we tried desperately to find anything else to get out of this dump. On the first night; returning from the rehearsal; my daughter found that her room key would not work; and that another couple was standing at our other door; attempting to use their key to open the room. The clerk had given them our room number as their room. The clerk sneered at my daugher when she went to the desk to sort out the problem. No apology; just ridicule. He then totally berated our other daughter when she paid for a parking pass for a third car - he even threatened that our cars might be damaged or that he might have them towed away by morning. Understand that we weren't unpleasant to him; we just seemed to catch him in the middle of a nervous breakdown. To top it off; when my husband went to the desk (we were afraid to send our adult daughters back under any circumstances) to ask for pillows and blankets for the bed chesterfield; the clerk handed my husband 6 towels and said he had no more pillows or blankets. Our bedding was stained; my mom's blanket was dirty; the bathroom was shabby and the floor was cracked. Some walls had pictures; some had bare hooks where pictures had once been. The wallpaper was dirty and marked. Our dining room table had 4 chairs (2 of them broken); while the other room had only 1 chair to go with the table. That room also had no dishes at all. Ours had 1 cup; 1 glass and an assortment of broken; unmatched dishes and cutlery. We gave our other room 2 of our 3 spoons. The pots were beat-up teflon that had rust on the bottom. I wouldn't boil water in them. Neither two-bedroom unit was clean and the furniture and rugs were noticeably stained. The door to the deck had no handle; and in my sister's room the vertical blinds were falling off when she tried to open her door (which also was broken). The beds had a flat mattress protector and thin; flat sheets - so when we slept we ended up on the bare mattress. It was enough to send chills down all our spines. This was the worst dump we have ever experienced; and we would gladly have packed and moved on the first night; despite it being almost 11:00 P.M by the time the clerk finished with us. I was so embarassed to have my mom with us; and my sister also renting a room. How can Travel Lodge allow this dive to carry its name? We expected a basic room; but we expected it to be clean and reasonably furnished with dishes; cutlery and pots; and bedding. I have never heard of a hotel not providing extra pillows and blankets (we only had 4 pillows in each room; and were not being unreasonable requesting pillows for the bed chesterfield). To top it off; there is major construction next door and it starts before 7:00 A.M. Don't call this a Travel Lodge; call this a Travel Nightmare.
100577,vau604,06/05/2006,Unclean and terrible service I stayed here to save money on a 3 day campus visit at the University of Washington. When I arrived; I was told I was too early to check in so I asked if they could check my bags while I went for a walk to the UW. They agreed and just put them behind the front desk without taking my name or giving me a check tag; which might've been okay if there was a person there too; but when you walk into the office; there's just an empty front desk area while the staff hide away in a back room. In other words; it would take about 5 seconds for someone to reach over and steal my bags. I asked them to store my luggage which contained a camcorder and my laptop in the backroom like any normal hotel would but they refused. When it came time to check into my room I was horrified. Both of my chairs were badly stained as was the bedskirt. I had to lay towels down on the chairs to feel comfortable sitting on them. My lampshade was also stained with what was either coffee or blood. I'm not sure which and didn't care to find out. At night you could either choose to freeze your butt off or turn on the ridiculously loud heater. The pipes and shower head had a lot of visible rust and the bathroom just didn't seem clean. This was one of the worst motel/hotels I've ever stayed in. I know you have to lower your standards when you go budget but this was just intolerable.
100577,ATripAdvisorMember,06/25/2005,Don't Bother What a dump! The door to the room was warped and the room and hallway stunk big time. The bedding was stained as was the pillows and the box springs. Dirty room. The other one they offered was not any better. Was supposed to be a non-smoking room but couldn't tell it by me. We had reservations for 2 nights but could only tolerate one and that was only because we couldn't get our money back. Will never go back!
100577,ATripAdvisorMember,03/03/2005,Sub standard customer service The location of this Travelodge is right across the street from a great outdoor village mall. Also just a few mins. drive is a cool restaurant shopping area near the university. The room itself is the usual standard motel amenities and furnishings. One thing that gave me a bad impression is that this particular branch does not honor those hotel discount coupons even when they have available rooms. The coupon indicates that the discount rate is avalable when there's vacancy. When I asked the bitter front desk person why they can't honor the coupon even when there's vacancy; he said that they have the discretion to decline the coupon (even thou it's valid); if I'm interested in the room; it's $130++ per night. As if they're Hyatt.
100581,happyheart921,01/05/2009,Very Happy with stay We didn't have reservations and were given a room with 2 queen beds; we called and requested a room with a king bed and couch. The staff was very friendly and polite about our request. We were given another room which was perfect for us. The rooms were spotless and comfortable. There are a LOT of pillows on the very comfortable bed; white ones being feather and beige ones being foam; really nice to have so many. If you put your order in before midnight; you get breakfast brought to your room between 8 and 10 AM. We forgot to put our room # on the menu choices and when I called to see when breakfast was coming; a polite clerk named Terrell immediately got our breakfast delivered just as ordered- yummy blueberry waffles; scrambled eggs; sausage; yogurt; coffee; all for free with the room. We would definately stay there again.By the way; the hotel on the block before this wanted $60 more for their rooms and we had a great view of Mount Ranier; which the other place didn't.
100581,Windwardites,11/18/2008,Staff training? This was my fourth stay at this hotel in the last 4 years. I checked in on Thursday (11/13) and checked out on Monday (11/17).There is no question this hotel is a great value; as noted by the other guests.I do have suggestions for Management to improve their front desk. I will send Management my sugestions.The front desk is the frontline- they are the first and last to see you; as well as throughout the day. Train them to say Welcome to the University Inn..........how can I can help you today? ; rather then last name please or hi and stare at you. It is a simple statement; but a very welcoming opening statement. Train them to look up and say hello and smile whenever guests are passing by the front desk. Rarely did they do this; unless I initiated the hello. A guest will feel much more appreciated by this simple courtesy. I know at times; it can be very busy at the front desk; so a simple wave can even suffice. This is the kind of simple things that can bring back customers.......not the free breakfasts. Competition is tough because of the economy; so making the guest welcomed and happy should be the number one priority;Another issue is to be sure your information is corrrect whenever it is in black and white. The black informational book in the hotel room indicates you can ask front desk to request a time for housekeeping to clean your room. I requested 9am cleaning daily and the front desk clerk typed the memo to housekeeping. They always came in the afternoon( 1:30pm and 2:30pm). I know it was a busy weekend for the hotel because of the football games; but why did I even bother making the request?The book also gives you the hours and menu for the Portage Bay Cafe. I wanted to order a simple hamburger on Saturday and they said they only serve brunch all day. Update your book. Also note the front desk neglected to say there was tax on the airport sedan service. The service is not $40. It is $43.50.Would I stay again.......probably. The positives definitely outweigh the negatives. All of these issues can be resolved to make the University Inn a better hotel.
100581,7Marini8,11/05/2008,Great place to stay We stayed two nights at the University Hotel and recommend it to other travellers. The rooms are contemporary design and comfortable and clean. Above all the staff are very friendly and helpful - giving directions; recommending restaurants;arranging for the shuttle van. The hotel is located near the U of Washington campus and offers complimentary shuttle service to the downtown core. It was great to be able to park the car for a couple of days! In the evenings we walked 2-3 blocks to nearby restaurants in the university district.Our room looked out over a courtyard pool in the back which was undoubtedly quieter because of less traffic noise - so you may want to book your room with that in mind. We would definitely stay there again.
100581,FutureBotanist,10/09/2008,Best Hotel and Best Price in Seattle! I've never written a review about a hotel before; but this is one hotel that I just had to let others know about.Our first impression of the University Inn came when we checked in at midnight. We were greeted by three staff at the front desk who were bright; cheery; very helpful and so friendly. Our jaded Chicago minds couldn't conceive of people being so nice and friendly at midnight.We knew we'd made a great choice when we were told that we got free breakfast in the morning with a Make Your Own Waffle bar. What?! Free Waffles! This was definitely the right choice for us. They also had a variety of other breakfast options for those who aren't waffle crazed. Breakfast lasts until 10AM. Other hotels we stayed at usually wrap up breakfast by 8 or 9.Did I mention that for the free morning breakfast you can choose to have it deliverd to your room at no cost in the morning? Though we weren't too lazy to go down and get it ourselves; it seemed like a nice gesture to those who aren't able to get down in the morning. We got to our room which was clean and well stocked with all the amenities you would find at a pricey hotel. There was also free internet access; a microwave and a mini fridge with a freezer. Also the windows open! If you're like me you'll love sleeping with the feel of fresh Seattle air blowing on your face.The beds were comfortable and there were an option of pillows on the bed. If you have allergies; you could choose an allergy friendly pillow. I mixed and matched my pillows just because I could.We found out in the morning that our room had a great view of Mt Rainier (BONUS!)They have a free shuttle that takes you to some of the touristy spots and some shopping centers. We didn't partake since we rented a vehicle; but very convenient. FYI; free parking in the hotel lot is included.Though we didn't get to go in the pool; it did look very inviting. They have a daily afternoon snack of cheese; crackers; etc. and there is always free hot beverages in the lobby (tea; coffee; hot chocolate) if you don't want to have coffee in your room.All in all; you won't be dissappointed if you choose this hotel. Great friendly staff who are very helpful; lots of free amenities and a great price. We plan on staying here again when we visit Seattle next year. Maybe I'll design matching We Love University Inn t-shirts to wear on our next Seattle trip...dare to dream!
100581,Jonem93,09/23/2008,University Inn; Seattle - a good experience The University Inn is set in the relative peace of the University District (U of Washington.) It is a great place to come home to after seeing the sights of Seattle. Their free shuttle makes it very easy to get to the major sights of Seattle. The shuttle drivers are exceptionally friendly and make good tour guides. The staff is friendly and welcoming. Also; a great complimentary breakfast is provided. It is easy to come back to the hotel after a day of sightseeing; relax for awhile and then walk up the street to the restaurant area and have a choice of a variety of menus. The UWashington campus is a short walk away with its very good Burke Museum and lovely campus. We had a very pleasant stay here and we highly recommend staying here. We definitely will stay at the University Inn if we visit Seattle again.
100581,Shad0wb0xer,09/21/2008,Great! I stayed here the night before moving into the University of Washington and it was lovely after my long flight! Staff were very friendly; and I'd booked a two-queen bed room even though there was only me because it was the only one available; but when I got there they'd upgraded me to a premier king-sized bed room with complimentary breakfast delivered to my door; so that was nice! A lovely place to stay if you're going to the UW or visiting someone there; or just visiting Seattle in general - the complimentary shuttle it very useful indeed! Highly recommended.
100581,DeDeOregon,09/10/2008,Good hotel; great price We stayed 2 nights at the University Inn while vacationing in Seattle. We've stayed at many different hotels in Seattle over a number of years and chose the University Inn this time for its price and high rating on tripadvisor.Overall; our stay was positive. I wasn't wowed by the UI; but it has a nice location in the University District; a free continental breakfast; and the price is excellent compared to other Seattle hotels. Our room had a nice view of downtown (in the distance) which was a bonus. We also took advantage of the free shuttle service the hotel provides and spent a morning downtown shopping. We were the only ones in the shuttle both ways and the driver was on-time and friendly. The continental breakfast was fine; better (more options) if you actually go downstairs rather than fill out the form for them to deliver it to your door in the morning.Our only complaint was that despite being gone from 9am to 2pm one day our room was not cleaned until we made a request at 3:30. We ducked out for a walk and when we returned it was cleaned; but it feels like a hassle to have to do so. Strangely enough the following morning a housekeeping staff member knocked on our door at 9am wanting to clean our room when we were just getting out of bed.We've stayed in nicer hotels in the Seattle area; but also paid considerably more. We've stayed at their sister property just up the block; the Watertown; and I think I prefer it because it has a larger lobby and breakfast area plus tables outside. All in all; a good stay and the perfect pick if you want a solid hotel without the inflated Seattle prices.
100581,Newtraveler83,09/08/2008,Great Stay!!! My husband and I stayed at the University Inn over a long weekend to celebrate our anniversary. We booked the hotel after seeing the great reviews on Tripadvisor. Everything about this hotel was great! The rooms were clean and the staff was friendly. The area was quiet and the beds comfortable. We took advantage of the breakfast each day we were there. The staff kept the food well stocked and everything tasted great! We also got to enjoy the snack one day when we were there. We didn't use the pool as there were always quite a few people using it; but it looked clean and we saw staff cleaning it in the morning.We LOVED the fact that the hotel had a shuttle; as we didn't want to be looking for parking all the time. The shuttle drivers were great!!! They were helpful in explaining how to get around the city. They even offered to transport us to the Mariners game even though it wasn't on the regular route. Even though we didn't take advantage of the offer; we apprecieted it. I wish I could remember their names; so I could give them the thanks they deserve.I have absolutely no complains about this hotel and I would recommend it to anyone!
100581,LJAvery,09/05/2008,This hotel is FANTASTIC We booked this hotel because of the Trip Advisor rating; and the rave reviews from other travelers and were not disappointed. The experience was wonderful from start to finish. The front desk staff were efficient; knowlegable; friendly and helpful. The property was immaculate; including the rooms; and the eating area. There is a complimentary breakfast; complete with actual waffle irons; a large selection of beverages; and a diverse offering of foods. There is also a complimentary 'snack' served mid-afternoon; comprised of meats and cheeses; crackers; veggies and dip; rolls; and more bevvies. There is a complimentary internet station set up for the patrons use; complete with printer and hand sanitizer. Free; surveilled parking; close proximity and complimentary shuttle to many tourist attractions; and excellent room set-up; with fridge and microwave; nintendo; and sink-and-mirror combo outside the main bathroom; complete the package. Top it off with moderate pricing and you cannot beat this property for value. We were stunned at how reasonable the bill was on departure. I would recommend this hotel to ANYONE; particulary if you want to be out of the hub of downtown; but within a reasonable cab ride to the major attractions. It is about a 15 dollar fare if you are outside of the shuttle hours; and literally a 10 minute drive. If anything; this property is UNDER-priced. We've never been more impressed.
100581,theraysfan,09/03/2008,Kind and Considerate We booked this hotel after reading several reviews as it seemed like the best deal when we compared the rates to the downtown hotels. Most of the reviews stated that the staff was very helpful and friendly. We found this to be the case in a very special way. We were to attend the Mariners game on Saturday night and were running late as we were coming in from Eugene. We were unable to stop at the hotel before the game. We came out from the game and our rental's window had been broken and everything we owned was stolen. We called Jeff at the hotel to tell him we would be late and to be sure and hold the room. We finally arrived around 2 AM as the police never came to the scene. Jeff helped us to get the basic necessities and was on the lookout for the police who finally arrived around 3. The rest of the staff was very helpful the remaining days of our stay; but we can never thank Jeff enough for his support that evening. The room was very nice and clean. The University Inn is a very good deal that I would recommend to our friends. Watch out where you park in Seattle. The night we returned our rental two gentlemen in a Lincoln suffered the same fate.
100581,Tempe1Traveler,09/01/2008,A great little hotel The University Inn is a great place to stay; especially if you do not want to stay in downtown Seattle. We arrived early at the hotel and the front desk employees who were very pleasant; said it would be just a few minutes until our rooms were ready. Our room was just terrific; with a view of Mt. Rainier from our large window. Everything was clean and attractive and the bed was excellent. We chose a premier room so we had breakfast delivered to our room each morning. The food is basically what is served at their free breakfast bar and is good; but the hot dishes were just warm. Fortunately; food items could be reheated in the little microwave in the room. The front desk personnel are especially helpful with restaurant suggestions in the area as well as with directions. If you want to use their free shuttle to downtown Seattle; make a reservation for it as early as possible. The 9 and 10 AM shuttles were full for the days we wanted to use them. A parking space in downtown Seattle can be hard to come by and is fairly expensive. We felt lucky to find a parking garage near the Waterfront and parked for $12 for the day which wasn't bad. The Underground Tour in downtown was great.
100581,Musiclover9,08/31/2008,High Quality; Low Cost at the University Inn I booked this hotel after reading recommendations from TripAdvisor.com.University Inn is an unusually fine value. It is moderately priced; but spotlessly clean. The rooms are set up with great attention to detail; from the lighting to the microwave and fridge and fine bathroom. The rooms are also quiet. The internet is free and there are stations in the lobby for those who do not bring their own laptop.The staff are invariably polite and well informed.The hotel offers free shuttle service to various points.There is an outdoor swimming pool.Not only is there a good buffet breakfast every moning; there is a great buffet snack every afternoon from 3-5. I've never encountered a better value than University Inn and recommend it without reservation to all who are looking for reasonably priced accomodations in Seattle.
100581,imemine,08/29/2008,Great Find This is a great hotel north of downtown Seattle but only a few minutes drive from most major attractions. It's clean and quiet and the young staff are helpful. They offer a very nice breakfast and snacks in the lobby.
100581,mlrmom,08/27/2008,A great find What a find! I was sold on this hotel by others' reviews and the very friendly staff when I called for a reservation. When we first pulled up I was a little nervous because the street is rather busy and noisy and the outside of the building looked more like an office building. BUT we were not disappointed! Inside it was quiet (didn't even know there was traffic outside) and the room was very nice. Not until we got home did I realize that we had been promised a king bed and pull out soft and ended up with a queen and a pull out sofa. There was plenty of room to accomodate a rollaway bed to accomodate our family of five. This was a Premier room and included in the rate was a very nice breakfast which we had delivered to our room. We all were satisfied that our choices we made and the service was nice as well. There were afternoon snacks as well that we quickly partook of as we rushed off to sightsee. We didn't get to utilize the free shuttle bus but we would have if we were there longer. There is a nice (free) parking lot which is also a plus. It was also nice that there is a sink with the hair dryer outside of the shower area so that more than one of us could be getting ready. The location was easy to find and convenient to all the typical attractions as well as the university. We would be glad to stay there again.
100581,wanderer,08/06/2008,The University Inn is a Good Place I agree with the consensus of reviewers here--the University Inn is a good place. No complaints on cleanliness; facilities; staff. No great shakes esthetically; but good quality space. Our room was adjacent to Roosevelt Way; the main street; so it was somewhat noisy at night (fast traffic; not lots of it) but we found it tolerable. They have free laundry machines (charge for soap) which we found very useful. The place is within walking distance of several coffee houses; the enormous University of Washington bookstore; and lots of cheap; student-oriented restaurants. The breakfast was OK; nothing special; but I don't really expect much from hotel breakfasts and there were plenty of other options.They operate a free shuttle van; though we didn't wind up using it. You can do this one with or without a car--they've got free parking; but they're also a couple of blocks from numerous bus lines to Downtown Seattle; Seattle Center; and other destinations. We paid $139 per night; it would have been a lot more in Downtown Seattle.
100581,mathdan,08/04/2008,Great deal The University Inn is a nice; clean; hotel that is a great deal when compared to most of the other hotels in Seattle. Our family stayed two nights at end of July in a two queen room. First off; the beds were actually queens; not doubles like some places try to pass off as queens. The room was clean; the bathroom clean and there was room to put bathroom stuff on the counters. The afternoon snack was great; we ate some when we checked in and it helped hold the kids off of needing dinner for a while. The breakfasts were plentiful and the kids loved making their own waffles. While the breakfast room was crowded; we managed to find seats each time and did not have to wait long for the waffles. We used the hotel shuttle service to drop us off the next day at the Seattle center and later called for it to pick us up downtown. We didn't have a reservation for the pickup; but it didn't take long. The hotel is very close to UW; we were able to walk over there the next morning in about 5 minutes. Our kids loved the pool. Great hotel for families traveling on a budget.
100581,spoiledmarinesgirl,08/04/2008,Very Frustrating We stayed at the University Inn forth of July weekend 2008 before boarding a cruise. My brother and sister in law are Physicians at the Hospital close by and said it was close to where the fire works could be seen. Two days prior to our arrival I was contacted by an employee of the hotel who confirmed our reservation of two queen beds and our stay dates. When we arrived at the hotel it was easy to find and clean and we received the key to our room and went upstairs after all day travel. When we opened the door to our room I new there was a mistake it was a very very small room with one bed. It was clean but not for two adults and two teenagers??I went back downstairs and let them know we were assigned the wrong room and I needed our room. I was told they had no other rooms available I let them know the name of the person who called me two days prior and confirmed my two queen beds and my stay dates. While the polite man was searching for another room for me this women with short blonde hair (I know her name but won鈥檛 put it here) that was not even helping me comes over and says well that girl who called you is new and also our policy states we do not guarantee bedding preferences. I just looked at her like who are you and what kind of moronic thing is that to say? I said to her first it鈥檚 not my issue your employee is new; second she called me not even 48 hours ago and confirmed two queen beds. There are 4 of us how would you like us all to fit on one queen bed my huhsband is a Marine our son is a 6 foot 2 200 pound football player and then there is mysef and our daughter?The poor guy that was trying to help me just wanted her to shut up as well as I did and go back to her area. Can you imagine being told they do not guarantee bedding preferences so 4 adults are supposed to share one bed? oh come on It turned out the room we should have received was given to someone who had already checked in and they only had two small rooms left the room they gave us was so small it did not even have enough room in it for a roller bed. They changed us out of that room into a slightly larger room with one bed and brought up one roller bed that is all that would fit. So my husband myself and our daughter shared the bed my son got the roller bed and suitcases stood up blocking the door and suitcases stood in the bathroom. . My husband who returned from a tour of Iraq a few months ago said he got more sleep in Iraq then sleeping in the same bed with our daughter and I all night. He said he would have slept on the floor but there was no room for him between the bed and air conditioner and the roller bed was already touching the other side of the bed. In the morning I went downstairs and told them they had to get us into a larger room or we were checking out. The girls who worked the morning of July 5th were great they took all our luggage and stored it and told us someone had checked out who was alone and given a two bed room by mistake the night before when he checked in. When we returned later that day from Pikes Market they had a large two queen bed room for us it was wonderful. When We checked out it was that same women with the short blonde hair from the first night and she still was most rude I looked at the bill and noticed the rate was $145 a night I confirmed a rate of $120 a night. Not to mention she was still not apologetic to the situation and we were not offered a discount for the small room and no sleep the first night stay I just wanted to get out of her presence. I had a cruise ship to board so I paid the extra $50 and left for a great cruise. The Inn is clean and I love it was 100% non smoking. Staff with the exception of one was fantastic and professional. Easy to drive to everything Market; needle; zoo; museums and the breakfast was enough to tie us over until lunch. I understand it was a very busy holiday weekend but come on it was ridiculous to try and put 4 people in a college dorm room space that a roller bed would not fit in then move us to a bit larger room still with one bed and a roller could barely fit it and then offer us no discount off that first night stay. Enthusiasm and attitude can change any situation. Good to bad; bad to good. Would we stay there again鈥︹€?maybe; if I spoke to a member of management and confirmed my BEDS and room and RATE first.
100581,random56,07/23/2008,Great deal - nice I stayed here one night recently as I had a meeting nearby and was so pleased. I was able to get only a traditional room with a shower but it was more than adequate for my purposes. The shower was roomy and the bathroom was so perfectly clean. Actually; the entire room did my obsessive little heart good because everything was clean and crisp. The bed was comfy; the sheets were crisp; and the pillows just right.The room I had was not air conditioned but the windows opened and it was lovely to sleep with the fresh air. There was some traffic noise as I fell asleep but it certainly did not disturb me.The snack in the afternoon is a nice surprise and the breakfast was quite fine - even the coffee was drinkable; often not the case with hotel breakfasts..I was really pleased to find a reasonably priced hotel that was so appealing and well kept. I will return and would consider staying here even if I need to be downtown.
100581,GreyGreg,06/30/2008,Would go back Having travelled by Amtrak from Vancouver where we had been at a very up-market (and much more expensive) hotel a slight re-adjustment of expectations was necessary but that didn't take long. Although the train was late and it was after midnight but we received a bright welcome.Breakfast in the morning seemed initially like a rugby scrum but it works and somehow you do find a seat. It's very efficient with any shortages readily replaced; and you can make your own waffles.Everything was easy going and generous - free coffee; afternoon snack; internet etc. Staff on the desk were exceptionally helpful and efficient.We deliberately didn't have car for this part of our trip but location wasn't a problem. As well as the free shuttle we found the metro buses frequent; cheap; easy to use and the drivers extremely helpful.Although there are many cheap eating places around; with our student days long behind us we were initially disappointed with dinner options without travelling downtown but at Roosevelt and 50th there are two very acceptable restaurants; one Italian (wine half price on a Tuesday! - we were just lucky) and one Indian.
100581,Eurotravel,06/24/2008,You cannot go wrong! You can believe all of the reviews; this place really is great. It is what hospitality is all about. My daughter has just graduated from UW and this is the hotel we have stayed at from day one; and we kept coming back. From the pleasant and welcoming lobby; 24 hour offering of quality tea and coffee; outstanding free breakfast (make your own waffles; hard boiled eggs; cereals and oatmeal; etc.); afternoon snack; free shuttle service around town; convenience to UW campus; comfortable and clean rooms to free parking; you cannot beat it. My parents even drove up with their dog for the graduation and they accomodated them with one of their pet friendly rooms. I really have nothing negative to say about this place. They do a great job!
100581,art163,06/18/2008,Truely a wonderful place... My husband and I are here at the University Inn right now. It's definitely the place to stay in Seattle. The room we are in has one queen bed and a nice sitting area; with a microwave and mini-fridge. The lobby stocks Tazo teas and the breakfast buffet is tasty! The parking is easy--right next to the hotel. The staff is very friendly and helpful.The location is fantastic--right in the heart of the University District; walking distance to UW campus; and all the surrounding bars and restaurants. It's also very close to I-5 and just a few minutes drive into the heart of downtown. We both HIGHLY recommend staying here. As one reviewer said; it really does feel like a little home away from home.Please feel free to contact me if you have any question about this hotel...
100581,MichiganCarollee,06/18/2008,Would recommend this hotel We stayed at the University Inn on June 3 and 4. The directions from the airport were great; we had no problem finding the inn. Parking is a bit cramped but since we didn't use the car while we were there it didn't matter.The staff were friendly and very helpful. The room was clean and comfortable and very quiet which we appreciated.We went sightseeing and when we were finished; I called the Inn and they sent the shuttle to pick us up which was a great accomodation. I would stay there again when visiting Seattle; you couldn't ask for a nicer; cleaner; moderately priced hotel than the University Inn. Thanks to all the staff there.
100581,chrismccall,05/19/2008,First choice for a stay in Seattle This is a really pleasant hotel in the University District. Our room was comfortable; fresh; clean and quiet. The buffet breakfast was good and there were complimentary snacks available at other times. On checking in I was told to go and help myself to what was available. Staff are relaxed; helpful and friendly.There is a complimentary shuttle available to various locations. Metro buses run frequently and it is a quick and cheap trip to downtown.The U District has plenty to offer in the way of bars; restaurants etc. This was my first stay at the University Inn but I will always make it my first choice whenever I stay in Seattle. I filled in a comment card at the end of my stay and was pleasantly surprised to receive a letter of thanks for so doing. Highly recommended.
100581,meghaneire,05/18/2008,Nice view I've just returned from staying here for 5 days on business.This hotel offered a nice continental breakfast each day. They had waffle irons to make homemade waffles and feel a little less like being away from home. The woman overseeing the breakfast was so sweet and friendly each morning. They also had a mid day snack daily and it also was quite a selection. The front lobby has a dish of candies and was sampled on many occasions. The room was enjoyable with a refigerator and microwave. It had a wonderful triangular window extending past the edge of the building allowing for a great view to look out upon the city.
100581,alwaysbetraveling,05/18/2008,Definitely stay here! 2 queen beds
100581,shirleyklibrarian,04/27/2008,Loved the University Inn We had to go to Seattle WA for my sister's wedding. I knew that Seattle was very expensive and I was worried about booking a hotel for me ; my husband and 3 teenagers. I looked through Fodors and found University Inn listed with a positive review. It offered free parking and a free shuttle to downtown Seattle. When I called University Inn; the staff was very courteous and reserved a room for my family with a rollaway bed. When we arrived; we were very impressed with the staff. The location was wonderful: right near the University of Washington's beautiful campus. We asked the staff for restaurant recommendations and they gave us a few names of nearby places. All within walking distance and we had a very nice dinner. Five fit very comfortably in the room. The room was very clean; the parking was accessible (right outside the hotel). The staff was very generous with free amenities such as toothpaste; which we forgot.; etc. The next day; the continental breakfast was delicious and plentiful. There was free internet access in the lobby; and I had free coffee and afternoon snack. The outdoor pool looked clean and inviting. The next day; we wanted tosightsee downtown Seattle and called the lobby for the shuttle. The shuttle was prompt and like our own private van! It took us to downtown; and can take you to the Space Needle; and we made arrangements to be picked up from downtown at a certain time. When later; we wanted to go back to the hotel an hour earlier; we simply called the hotel and the shuttle driver was able to come by earlier than planned to pick us up.The University Inn had everything we needed and provided excellent service. We had driven cross country 2 times already and stayed in numerous hotels; and we all agreed that the University Inn offered us the nicest stay: generous and courteous staff; free parking; wonderful shuttle; very comfortable beds; a great free continental breakfast; all in a wonderful university campus setting.Shirley
100581,bailychao,04/27/2008,University in exceeded my expectations : ) I was traveling by myself to visit a school in Seattle. I was kind of worried about how I was going to get around without a car; but University Inn has an awesome free shuttle. They dropped off at convenient locations and if they weren't busy they'd pick you up or take you somewhere that was not even on their set schedule. In addition they have a good complimentary breakfast (fresh waffles; bagels; cereal; juice) and afternoon snack which was nice since usually you expect complimentary breakfasts to be bare minimal. It is also a 5 minute walk to UW (conveniently on the side with all the restaurants and cafes). I was traveling by myself so I'm assuming I got a single room; it was a good cozy size and up to date looking with a large balcony; but it did not have a bath tub. It did have a dorm style shower and decent size bathroom; but I have no complaints because that was the least of my concerns. Also the staff is very friendly and will help you with just about anything. P.S. If you stay here you need to try Portage Cafe right next door. They buy things locally and use better ingredients like free range chicken. Reasonably priced too.
100581,JaneNelson,03/30/2008,Absolutely fabulous! This hotel is absolutely fabulous! I was really impressed by everything the hotel had to offer; especially the anemities that I haven't been able to find in other hotels. Each morning; there's a fully stocked continental breakfast; and every afternoon there are treats for hotel guests (cookies; bars; etc.).I felt very safe at the hotel at all times (even when I was picked up at 4 am for an early flight); and the hotel staff and management were always helpful and very friendly.I was visiting the University of Washington; and the hotel was very close to both the school and a big restaurant district; making it very easy to find meals.
100581,pebroruf,12/01/2007,Water Pipes(?) woke us up at 4am every morning. Even though I was annoyed at being woken up every morning at 4am; I would try the University Inn again. The staff was helpful; the room was clean and the continental breakfast was sufficient. I loved the fact that they offered the free shuttle to and from downtown Seattle. The shuttle service drivers were also very pleasant and friendly.The staff suggested a really nice and affordable Thai restaurant 3 blocks down; and we liked it so much that we had dinner there two nights in a row.All in all; not a bad stay. Make sure you ask for any other room except 209.
100581,travelnutEncinitasCa,11/26/2007,Wonderful visit and hotel We just returned from a Thanksgiving family visit to Seattle and can highly recommend the University Inn. The location is convenient to everything; and if you don't have a car; they have free shuttle service to downtown and the top attractions. Our room was spacious and appeared to have been recently redecorated. Our bed was the most comfortable we've ever had in a hotel and they even had a choice of feather or synthetic pilows for us. They not only have a full complimentary breakfast in the hotel every morning; but they offered to bring it to our room. So; with room service and the friendly staff on the front desk; this is a great choice for anyone visiting Seattle. Oh; free parking as well. We'll definitely be back!
100581,UrbanPerro,11/12/2007,Home away from home Premier room at University Inn
100581,chiot,10/27/2007,Wonderful Stay at the University Inn I was here on business for 3 nights. I had a smaller room; but as I was alone it was not a problem. The hotel is clean; well-run and the room is very well-equipped. The staff is fabulous. They went out of their way to assit me with directions etc.Would definitely stay here again.
100581,fridomac,10/11/2007,Great Hotel - Recommended! Deluxe Room
100581,GaroVirginia,09/29/2007,What's not to like? My wife and I stayed at the University Inn for several days in late August. As so many others have said; this is simply a great place to stay while in Seattle. We stayed in a premier room that had a very comfortable bed; sofa; mini-fridge; microwave and a view of Mt. Rainier. The staff are very accommodating; and provide great service. The shuttle is a real plus if you want to visit Seattle attractions and leave your car behind; and a fine breakfast awaits you at the Portage Bay Cafe next door. Overall; an excellent experience; and we will return.
100581,annamfl,09/29/2007,We will be back! We loved this Inn; simple and clean. It is located just a few I5 exits away from DT Seattle. Easy access to major attractions. Our room was fresh and I really liked the extra vanity outside the bathroom. We have a 3 yo. This was the last leg of our week long road trip; so the complimentary use of a washer/dryer was a very pleasant surprise. We really like the quietness of this location. I just wish the ac/heating units in hotels (any hotel) can run a little quieter though. Nonetheless; we'd definitely stay here again!
100581,ILTravelerHillsboro,09/13/2007,A little disappointed We booked the standard room; the least costly of the three choices. The room was fine; clean and quiet; but had a bit of wear. We arrived late and were up early the next morning; so the room was fine; but if staying longer and wanting a more modern room; spend the extra and ask to be in the newer wing. The AC worked well; but was a bit loud.
100581,eropagnis,09/02/2007,This Inn is a gem! I stayed at the University Inn over the Labor Day weekend. The inn is a mere 20 mins drive from Sea-Tac airport; which is great because my husband and I only got into Seattle at midnight. The hotel; though not located exactly downtown; is a stone's throw away from most of the city's attractions eg. Pike Place Market; Space Needle. The public bus is convenient; if not; the free shuttle service offered by the inn is also a great way to travel. The inn is clean and pretty roomy. Beds are comfy and clean and the free wireless internet is certainly useful! Breakfast is wonderful; the only complaint I have is that there are hardly enough tables to go around in the breakfast area. However; they do offer trays so you can always take your breakfast up to the room. Other than that; the hot waffles are a wonderful way to start the day. This inn is definitely worth checking out if you're coming to Seattle; don't waste money on expensive chain hotels!!
100581,9876543063,08/23/2007,Great place - Don't waste your money at a pricier hotel Fantastic buy in a great area. This hotel was nicer than many of the 4 star hotels we have stayed at. Spotlessly clean; knowledgeable and friendly staff; terrific breakfast; FREE laundry facilities and parking. What more could you ask for? We didn't use the free shuttle to area attractions; but it is available. Don't waste your money at other hotels. This one is a great buy and we will definitely stay again if we return to Seattle.
100581,Shyloboy,08/21/2007,Great Hotel; Great Staff ! Great Hotel - We stayed in the new wing. It was clean and quiet. Everything worked and the beds were comfy. - Parking was easyThe staff were very helpful and courteous. You never had to stand and wait for service.The morning breakfast and afternoon snacks were great!The pool was fine: a little shaded; but it had a nice deep endWhat more can I say. My wife and 2 young kids loved it. We would definitely stay there again.
100581,SunriseTaiwan,08/18/2007,U. Inn is Very Convenient I traveled to Seattle in July and stayed in University Inn for 7 nights. Liked it a lot. The first two nights; noises from next door's shower in the early morning bothered me; so I requested to change room. The front desk staff was very helpful and gave me another room on the 4th floor. That completely solved the problem!I love the free shuttle-bus service the most. Since I was traveling alone and didn't want to rent a car; the shuttle bus took me basically to all local attractions; including Space Needle; downtown Seattle and the zoo. Sometimes the driver would chat with guests and provided good information. It runs every hour and really a great way to see the city.The complimentary breakfast; though; can use some improvement. There's no hot foods; unless you make your own waffle (very easy) or heat the bread in a microwave. But all in all my experiences in the hotel was very positive.
100581,lmrboise,08/06/2007,Top-notch service The rooms are clean; bright and airy. Very modern look. The front desk staff are extremely helpful and friendly. I had a ton of questions about the area; getting around; restaurants; hotel services; etc. and they answered them all with a smile. I really like the to-go breakfast -- I had to be out early each morning for a seminar and I could order snacks and fruits the night before and they were waiting for me in a bag as I ran by the desk on my way to the shuttle. There is a washer and dryer for guest use and I used the fitness room next door at the Watertown which was small but had the essentials. I recommend this place highly!
100581,bodobr,08/03/2007,Great Value; Close to the university This hotel was a comfortable stay and very close to the UW; which was the purpose of our visit. Pool was small but typical size for a small hotel. Room was very comfortable and clean. Nice partial view of Mount Rainier. Had a premier room. Skip the complimentary premier room meal for breakfast. The omlett was small and rubbery. Go with the free continental breakfast in the lobby or the restaurant next door. The front staff were not very friendly. A nice smile and a pleasant greeting goes a long way. It is such a small thing but can change the customers whole view of the place.
100581,ColoradoCleanfreak,07/29/2007,Great Hotel Triangular Window
100581,Gentilhomme,07/13/2007,Would Love to Go Back! When we planned a trip to Seattle; the University Inn was recommended by several friends; so I read the good reviews here and booked it. My email correspondence was handled quickly and in a friendly manner; so I had a good feeling before I even arrived.Our flights were late; so we were probably not in the best mood when we arrived near 11 p.m.; but the desk staff was very nice. Unfortunately; they did not hold a king-size room for us----they had told me previously that they would try; but couldn't guarantee it---but when we arrived in our room and opened the window; we were looking right out at the Space Needle; so that was some consolation...then in the morning; we could also see Mt. Rainier--a pretty great Seattle view!Our room was large and clean with a window that opens. The next day; they moved us to an equally attractive room (just down 2 floors) with a king bed. Internet access was easy; room service was great; used the car service---it was all first-rate.Note that we were in the newer section and it was wonderful. My niece from Seattle came looking for us one day and instead of coming to the second floor in the newer/updated section; she turned the wrong way and went into the older section and said it was a mess. When she got to the right area; she said WOW; what a difference....so I guess if you can't be guaranteed a room in the newer/nicer area; maybe you shouldn't book until after the renovations are done this fall?We LOVED this hotel and highly recommend it.
100581,Girlypanda,07/02/2007,Wondeful stay in Seattle We stayed for 3 nights at the University Inn on a business trip. We were quickly checked in on arrival to our Premier room. The room was spacious with a sofa bed; microwave; fridge; coffee maker and TV. The room was quite clean on arrival and after daily maid service. Our room was very quiet (at the end of the hall) and we never heard a peep from our neighbors. The breakfast downstairs was really nice; with fruit; yogurt; pastries; bagels; cereal; oatmeal; waffles; etc. With the premier room; there is the option of having breakfast delivered to the room. We did this one day and found the breakfast to be hot; just slightly later than expected delivery time. We appreciated the coffee and hot chocolate available in the lobby 24/7 as well as the computer with internet access and printer. Internet access in our room worked well. Parking was free and seemed secure. We did not get to use the jacuzzi; but it looked really nice.
100581,cactusdave,06/22/2007,Make Sure You Stay in the New Wing The hotel lobby and surrounding neighborhood are very nice. When we checked in; the staff was quite accomodating to letting us check in early as they had a room available at 1:00. When we checked in; it looked like a Motel 6 from the 1970's. It had horrendous palm leaf bed cover; hard old carpeting; a full bed that they called a queen; ugly pedestal sink in the old bathroom. This looked nothing like the pictures. For $120 bucks a night; I expected basic luxuries; not a dive.The staff said this was the only room available. I saw on the key that they were affiliated with the Watertown; which was only a block north. Upon speaking with the front desk clerk; he asked which room we had and said that he understood as the old wing had not been updated in a while. There efforts were adding the new wing. For $50 bucks more a night; the Watertown was AWESOME and worth it. Fortunately; the University Inn let us cancel our reservation and stay there.
100581,WellTraveled12,06/18/2007,Not what we expected... When we arrived at the inn and we were checked in immediately. The lobby was very basic and clean. There was free coffee; tea; and hot chocolate and a few places open for sitting. We packed up our own luggage cart and rolled it on to the elevator which had a sign on the front stating that maintenance was being done; so doors will close immediately once opened. Basically; act fast or you're liable to lose a limb. They were right! We nearly got chopped.Upon entering our hotel room; we noticed that the decor hadn't been updated since 1968. The towels in the bathroom had stains and the pillows on the bed were lumpy (literally). Suffice it to say; we packed ourselves right back up and checked out after we noticed our view of the dumpsters out back.If you are looking for an inexpensive place to stay; this is it. If you're able to spend $50 more a night; stay at the Watertown up the street. It's 10 times better and worth the price!!
100581,HeikoKretzschmar,04/08/2007,Perfect On my trip to Canada and to the U.S. in September 2006; I got to know couple of hotels. The University Inn in Seattle was by far the best hotel I stayed in.Prior to my trip; I did some research and found that the affordable downtown hotels in Seattle were either rundown; not in a good neighborhood; or not truly centrally located. Anyway; for tourists there is no point of staying downtown; as Seattle is large and very neighborhood-oriented. So; one has to explore the city by car or public transport. In two tourist books (Lonely Planet; Frommer鈥檚); the University Inn was strongly recommended as a good alternative to downtown hotels.The hotel is located in the University District; the U District for short; a few miles NE of the center. The neighborhood is somewhat 鈥渟tudenty;鈥?with the typical kind of shops; ethnic restaurants; and bars. It is a ten-minute walk from the hotel to the bus stop and busses depart for downtown every ten to twenty minutes. The fare was only $1.50; so I did not use the complimentary hotel shuttle.I paid $100 + tax for a room with single occupancy; which is a good price; considering the quality. The rooms are tastefully decorated in modern style; which is quite uncommon for hotels in this price range; and immaculately clean. They even provided cleaning tissues for the phone and the TV remote control. The room had a coffee maker; a safety deposit box and a small balcony. There was no problem with noise.The staff; mostly students I believe; took their job seriously. The room cleaning was fast. The continental breakfast was good; but the sitting area was a bit small. There was a computer free to use in the lobby. The parking lot with camera surveillance was at the back of the hotel.Altogether; this hotel was a very nice experience and I would definitely stay there again.
100581,CasualView,03/02/2007,Perfect I read past reviews on this hotel before booking two rooms for a 3-night stay in late February. We were not disappointed. The hotel is well located enabling us to walk to student hangouts on Brooklyn Ave for dining etc. The parking is off-street and free. The breakfast is pretty good and very well serviced. The room was very clean and obviously recently updated. The hotel operates a free shuttle to downtown and the city center is small enough to walk from the Space Needle to the Pike Place Market to Chinatown. Although the shuttle does not pick up from the International District we found the taxi was only $15 back to the hotel. Altogether a very nice Seattle stay thanks to the University Inn.
100581,K400,01/09/2007,A great value Clean and modern style. The reception staff were very friendly and gave us a complimentary upgrade from a traditional to a deluxe room at check-in. The hot tub was the perfect temperature and we had it to ourselves. Wireless access was great and parking was free. Not fancy but a comfortable and friendly place to stay within walking distance of UW.
100581,AHS06,12/09/2006,Great deal in Seattle This hotel was excellent.. The lobby was bright; neat; well styled. They had afternoon tea with assorted cheeses. The staff was nice well informed and affable.My room was xlean niceley kept; with a heated bathroom floor.They have overnight off street parking and the neighborhood is funky college chic.I would definately recommend this place all travelers. The main highway is 5 minutres away to downtown and the Uof W is a stonesthrow away.Furthermore they are a pet friendly hotel; so you can travel with your pooch
100581,Patcee,11/18/2006,Definitely the best value in the area! I've stayed both here and at their sister hotel; Watertown; just a block away; within the last few months. While the general impresssion of the Watertown is a little more upscale in atmosphere with a few nicer amenities; the University Inn is quite comparable and for the $30 or $40 difference in price per night; I feel that the University Inn offers a better value. Both hotels have comfy beds with lots of pillows and a high quality (possibly down) comforter; though I felt the quality of the sheets were a little below par. The towels are much larger and thicker at the Watertown. The University's bath towels are just too small and thin. Both had nice long counters in the the bathrooms; but tubs were just ordinary in both. Microwaves; refrigerators; in room coffee; wireless internet; breakfast and parking included in room rate for both. My experience was that the wireless service was much better at the Watertown; but that may have something to do with the room location. When we couldn't connect to the wireless at the University Inn; the front desk provided us with a wireless bridge to connect to our computer; and that did the trick. Service was flawless after that.The staff at both hotels were very helpful and accommodating as stated by many others. There is one van which offers shuttle service for both hotels at the same time. That is; they pick up and drop off on the same route. I didn't use the shuttle service when I stayed here; but did use it at the Watertown and the drivers were extremely punctual and very helpful. By making a reservation ahead of time; we didn't have any trouble getting rides when we needed them. In fact; when we moved my daughter's two 75 lb. suitcases from the hotel to her dorm room; the shuttle driver handled the door-to-door transportation with a grin and no complaints! And if you're driving yourself; downtown is a very easy 10 to 15-minute drive from both hotels. You don't even have to get on the freeway; unless you prefer freeway driving to surface streets.Because my daughter just enrolled at the University of Washington this fall; I plan to be staying in the area off and on over the next few years; so I wanted to check out other hotels in the area. I walked approximately 5 blocks over to the Hotel Deca (recently renamed from the University Towel Hotel) and was able to take a quick look at two of the rooms there. I believe the hotel was recently updated and/or remodeled and the decor was lovely; in a warm; old-fashioned sort of way. The two rooms we saw were corner rooms; so you know they were probably bigger than most and considering that; they seemed rather small. Bathrooms were tiny; with not much in the way of counter space. You could tell that the hotel building itself was older and had that historic; well built quality to it. Both rooms we saw were on higher floors and both had terrific views looking out toward Mt. Rainier. As I mentioned; though; they were corner rooms. The bellperson did say that almost all the rooms had nice views because of the octagon-shape of the hotel. I'm not so sure about that; though. The rates quoted for these rooms were over $200 a night; which to me; seemed overpriced for the area.So to reiterate what I said before; I don't think you can beat the value offered by the University Inn and I will be staying either there or at the Watertown again on my next visit to Seattle!
100581,GolfingTraveler,11/15/2006,Wonderful hote Wonderful hotel; helpful front desk; used shuttle; great afternoon snack and great breakfast
100581,KS4,11/06/2006,Clean and comfortable We just got back from a one-night stay at the University Inn. We booked 3 Premium category rooms; all with 2 queen beds; fridge and microwave. The hotel was very modern and clean and the decor looked fairly new - like it had been recently renovated. The beds were extremely comfortable - each bed had 4 very comfy pillows and comfy mattresses. The rooms have floor to ceiling windows that open sideways and only open a few inches. You can safely sleep with your window open and feel a slight breeze - a sleep inducer after a long day. The rooms were very sound proof. We did not hear any noise in the hallways or from neighbouring rooms. The continental breakfast had a good selection; including waffles you make yourself using pre-made batter and a waffle iron; fresh fruit; cereals; bagels; bread and toppings. Overall I was very happy with our choice of hotel and would definately stay here again if the opportunity comes again to visit Seattle.
100581,Marylander2,09/23/2006,Friendly staff; excellent service You won't find a friendlier inn than this one! All of the staff from the front desk to the woman tending the morning breakfast bar; are friendly and eager to make your stay enjoyable. The free breakfast is real treat -- fresh fruits; juice; waffles; hard cooked eggs; bagels and breads with a huge selection of spreads; and; of course; good Seattle coffee. What really amazed us; was that the inn also provides a late afternoon snack -- teas; coffee; lemonade; cheese cubes and a large variety of crackers; and sliced fruits. And; free coffee is available literally 24 hours/day in the lobby. We thoroughly enjoyed our stay and will definitely stay here the next time we're in Seattle. You're located in the University District; not downtown Seattle; but shuttle service is provided to a variety of locations.a contented traveler from Maryland
100581,FrequentFlyer,09/23/2006,Worried for nothing When I got home I discovered I had received mail from the University Inn I thought it was just a follow up receipt but I was pleasantly surprised(ok; shocked) that it was a letter from the General Manager thanking me for completing their comment card. I just quickly filled it out and remember leaving it in the room and honestly forgot about it. I pointed out a minor problem in our room on the comment card and I was informed in the letter they had immediately fixed the problem. Other hotels should take notice!!This is my experience-When we arrived we were greeted by friendly staff. No attitude what so ever. I witnessed an anxious/grumpy customer waiting for a cab but the staff remained cool under pressure. I had planned to stay for 3 days but the hotel was booked for a conference. The room was not ready upon arrival so the hotel informed us we could store our bags and we ate lunch at the adjacent restaurant featuring organic food.By the time we finished lunch our room was ready. A big plus for me is that it's a nonsmoking hotel. Our room was on the third floor next to the small elevator/lift. Very quiet didn't hear any motor. Our room was very clean and had a balcony overlooking the parking lot. The bathroom was clean and modern. No mold no mildew or funny smells. Comfortable bed. I would definitely stay in the same room.The hotel has recently been redecorated and the lobby is very nice.They were installing new carpeting and printed notices for us. We had a minor inconvenience of opening the door to our room for a few minutes when the carpet was being installed on our floor but there was a staff member accompanying the workers the entire time. Even the cleaning staff was friendly and greeted me. One staff member was even concerned that we were leaving early due to the carpet installation we assured them it was only due to no room availibility. We missed the afternoon snacks so we ended up going to the Trader Joe's market 5-10 minutes away by foot located just up the street which is a nice alternative if you can't get to a restaurant. Next morning; I enjoyed the breakfast and made my own waffles. They have breads; boiled eggs; cereal; fruit; milk and juice. It can get a little busy; I took my food up to the room. Coffee and tea is available in the lobby all day even though there are coffee makers in the rooms.Another pleasant surprise for me is a laundry room on the property. It's down the hall from the lobby. There was even detergent for me to use. I was happy to spend the 2.00 for the washer and dryer. There's an ice machine in there too.The next day we checked out and they stored our luggage for us and we caught the shuttle to go down town and you do have to book early although we didn't; we were able to catch the 11:00 am shuttle and it picked us up promptly from our drop off point to shuttle us back to the hotel. As it was stated in the follow up letter the hotel really strives to provide a Home away from Home. I look forward to staying there again.
100581,SNAFU23,09/22/2006,Very Nice Hotel My family stayed at the University Inn for 2 nights in September; 2006.We found the hotel to be very nice; clean; and well maintained. Some of the areas do resemble a bit of a dorm environment; but the rooms are very nice. The bed was very comfortable; the staff was excellent; and they offer a free shuttle to the tourist areas.The room also had a recycle bin; which is the first time we ever seen this in a hotel room; and thought it was very nice; and considerate. The rooms also have safes; which is always welcomed.The pool and jacuzzi are on the small side; but adequate.My only complaint; and it's a small one; is that we upgrading to the premium room and was told we get a hot breakfast each morning including eggs; etc. That is true; but only if you order it in-room. If you go to the lobby; you only get a traditional continental breakfast bar; and waffle maker; not bad; but no eggs and sausage.Overall the hotel was very nice; and I would recommend this hotel to my friends and family.
100581,northbynorthwest,09/18/2006,Great Room Typing this review using the complimentary wireless access in my very spacious; clean and comfortable room at the University Inn. Booking the room the day before yesterday was a bit of a weird experience; in that both Orbitz; and a direct call to the hotel indicated no vacancy. However; I gave Expedia a try; it processed my request for a standard; non-smoking room and I got a confirmation. At check-in this evening; I was advised that I had been given an upgrade to a premium room; which was a welcome surprise. The room is very nice in blond woods and tasteful fabrics; wallpaper and artwork. It has a queen size bed with pillow top mattress; full size sofa with coffee table; two seat dining table and chairs; desk and chair; a 27 or so inch TV; microwave; small fridge; and coffee maker. The bathroom is spacious; with granite or pseudo-granite counters; and with an second sink outside the bathroom proper.The premier room apparently comes with a complimentary room service breakfast; with several hot and cold choices (ordered the night before). As an alternate they also provide to-go breakfasts that can be delivered or picked up at the desk.All in all a very nice choice; in my view; and deserving of the good ratings preceding this one.
100581,cyclinggirl,09/07/2006,Above our expectations We were in the middle of a cycling trip from Vancouver to the Olympic Mountains and we planned a 2 day stay in Seattle.This hotel was above our expectations in terms of quality of room furnishings; ambiance and value for room price.There were always enough staff at reception to handle things fast; a bounitfull breakfast and late pm snacks for free plus a shuttle to downtown for shopping- key for travellers who are not driving.Elevators were a bit small ; but that was the only thing I could find fault with.The hotel is about 5 minutes from the Burke Gilman trail and Lake Washington and next to the univerisity campus. The hotel gives out free maps of restaurants in the area; has a computer in the lobby for guests to use and even a small outdoor pool.We would recommend this hotel for its cleanliness; great staff and quality of room furnishings as well as location. Well above our expectations for a city hotel at a good price.
100581,Bobby1802,08/14/2006,Very good standard; but nothing special We stayed there end of July. Comparing my stay to the posted reviews I find the hotel a bit overrated. Of course compared to regular motel standard it is clearly above average; but I wouldn麓t call it brilliant. The rooms are very clean and spacious (we had a premium room). The breakfast very good; especially the waffles. The location too remote for down town Seattle activities; you need a car to be flexible; the free shuttles only runs until 10 a.m. in the morning and you have to pre-register. The Inn is located within the University district in a busy street; but it is calm in the evening. There are several good restaurants in walking distance in the University district. The staff was not too friendly. I passed the counter several times and didn麓t get a smile or something- but maybe I met the wrong people. If you want an accomodation with some individual touch which is beyond regular motel standard (Days Inn; Best Western; Comfort Inn etc); this is an alternative.
100581,Oriental182,08/01/2006,Excellent Accomodations Me and my girlfriend stayed at the University Inn (in a deluxe room) from July 28-30. We had never been to Seattle and had heard such great things about this hotel in the U-District. Since we had to stay close to the Children's and UW Hospital; the University Inn had an ideal location. First off; it is really easy to find from the Airport (just had to take the UW exit and go down one or two streets (look out for the one-way signs!). The parking lot is big enough; and parking was free. The lobby and breakfast area is spotless and very modern looking; in fact; everything had a very modern and newish feel to it. The front desk staff was very helpful and accomodating; I was able to reserve a shuttle to downtown when checking in. Our room was on the third floor and since it was a deluxe room; there was a small microwave and refrigerator. The bathroom was a little small; but there was an extra sink outside the bathroom. The king bed was comfortable. TV was pretty large with free showtime. Everything was immaculate in the room and they even provide herbal essence shampoo; conditioner; lotion; and soap! The free breakfast was excellent as we made waffles both mornings. The 2nd morning; we had them deliver muffins; bagels; and fruit to our door by 6am (we had an early start). Free coffee; tea; and hot cocoa was available 24 hours. The free shuttle service was excellent; since there was a huge parade on the 29th; traffic was a bit heavy heading into downtown. However; the shuttle was prompt in picking us up; taking us to the Seattle Center; and finally picking us up at Pacific Place (nice mall in downtown). I highly recommend staying in the University District because of its college-town setting and wide variety of places to eat. There is even a Trader Joe's just up the street from the University Inn. I look forward to staying at the University Inn again in the future (will probably never stay downtown because of my great experience!)
100581,dogbone1002000,04/30/2006,Wonderful Stay This was an excellent hotel; especially for the price. We stayed here for 3 days in the summer; so the cost was extremely reasonable. The contenetal breakfast was very generous (bread baskets; fruit; omelette station; waffle station; pastries; coffee; juice; etc.)and the snacks in the afternoon was an added touch. Our family opted to stay in the newer wing of the hotel; and I would highly recommend it. Our room had a bathroom and a vanity outside it with a sink; which was very handy for when both my wife and daughter needed a mirror. Our room also had a lovely view of the city; and we all found the beds very comfortable. The pool was clean; but cold; it probably should have been heated; because you can't expect the Seattle weather to warm it up. All and all this was a fantastic hotel; with the most bang for your buck you can get in Seattle. We would surely stay again if we returned to Seattle.
100581,ATripAdvisorMember,04/23/2006,Wonderful Staff! Very good room! As A sixty year old I was hesitant about staying close to the university; but I found the staff at the inn to be extremely accomodating and the area easy to get around. The free shuttle was excellent for getting around to see the sights. The room was as I would expect; everything we needed was there and clean. We had some trouble with the wifi connection; but the staff supplied us with a bridge that took care of the problem. The location is excellent for seeing Seattle and access to Belvue and Redmond was easy as we had appointments there also. We spent seven days at the inn and it was quiet for our entire stay. It is now my first choice for a Seattle visit. It was certainly better than staying at the high priced downtown hotels with no parking and maddening traffic. The complimentary breakfast was adequate and could be ordered to be delivered to your room if desired.
100581,ATripAdvisorMember,03/15/2006,Pretty standard hotel with Very soft beds The pluses: Generous continental breakfast; clean and tidy premises; free internet access; friendly staff; great location. The minues: VERY soft beds; drafty rooms; loud heating system (even on low fan); hot water for a morning shower is not a given; plumbing loud enough to wake you up in the morning.
100581,SJDIllinois,03/12/2006,A Great place for someone relocating! I was lucky enough to stumble across the University Inn while in transit status with a relocation. So; I was there for more than 30 days have told many; many people that I highly recommend the University Inn! It is very clean - spacious (you do not feel like you're in a hotel room for 1 month); the staff is absolutely wonderful. I recommend the Premier rooms -- overall I am a very satisfied customer!
100581,GSJ,12/26/2005,Loved my stay there! I stayed at the Univ. Inn for 10 days in April 2005 and thoroughly enjoyed it. Free parking; clean and spacious room; friendly staff; great breakfast and snack. I loved the location. I will definitely stay there again!
100581,ATripAdvisorMember,09/18/2005,Better than expected We stayed Sept. 3; 2005. My wife and were very satisfied with the room and location. The front staff were very nice and helpful. Good food within walking distance and a very nice breakfast and snack time at the Inn. We will definitely stay during our next visit to Seattle.JMFriendswood; TX
100581,buzylady,09/09/2005,We will return! Our family; including two children; stayed at the University Inn two nights this week; and very much enjoyed the well-appointed room; which included a small kitchenette. We had a regular room - not deluxe - and though a bit smaller than we're used to; quite clean and comfortable. The balcony was a great touch. Another highlight was the free parking; (we had two vehicles); and shuttle service to and from Seattle attractions. This hotel is away from the high-noise; hustle-bustle of Seattle; yet close enough to walk to fabulous dining!
100581,HKlimes,08/16/2005,Great We just returned from staying here. The hotel is a great value -- clean and comfortable. The rooms are not large; but they're fine (we were in the old section). There is a terminal with free wireless internet access in the lobby. Like another reviewer; we just could not pick up the signal from a laptop in our room. The morning breakfast is great and the afternoon snacks were a nice bonus. I enjoyed the location and found the front desk staff young; but friendly and helpful.
100581,Familywithfour,07/27/2005,Very impressed showReview(3706555; 'full');
100581,ATripAdvisorMember,06/21/2005,Good Value showReview(3589895; 'full');
100581,tmarti2001,05/27/2005,Great hotel! showReview(3503793; 'full');
100581,anonymousWAState,04/22/2005,Great place showReview(3398664; 'full');
100581,donistheone,04/01/2005,good price...the rest is a mix showReview(3318201; 'full');
100581,Jolysa,10/01/2004,A Hidden Gem showReview(2612152; 'full');
100581,ATripAdvisorMember,07/30/2004,Amazing find! showReview(2339654; 'full');
100581,ATripAdvisorMember,07/05/2004,What a surprise! showReview(2267873; 'full');
100581,ATripAdvisorMember,08/26/2003,Expereince Seattle from a different perspective showReview(1260469; 'full');
100581,beasparents,02/28/2003,University District Gem!! showReview(862033; 'full');
100581,lass,09/26/2006,Gerne wieder showReview(11352718; 'full');
100584,DoctorZLondon,12/31/2008,Please don't stay here! Scam Artists Like many others I made the mistake of ignoring all the terrible reviews on this site; thinking How bad can it be? I was completely unprepared for what happened next.The hotel itself wasn't that bad. The rooms smelled a bit funny and it was obviously a budget option; but it was fine. I received my credit card bill a few weeks after returning and realised that they had withdrawn two extra payments from my account of $75 each. I emailed to ask what had happened. I immediately received a very abrupt reply informing me that we had been charged for undisclosed pets in both rooms. Numerous phone calls with excessively rude staff members claiming the two rooms were covered in excrement (!!!) and large quantities of pet hair followed. The last email happily signed off with Well you can try and dispute it with the credit card company; but since you signed a form agreeing to pay for damage; they won't do anything.Thankfully they did and we got our money back. But I'm sure this is not the last time they will try this trick. It was traumatic and supremely irritating.
100584,garood,12/18/2008,Dishonest; trumatizing The guy at the desk had recently immigrated from India. Except him there were two other spanish speaking staff and they were the entire staff of that place. Somebody on our floor (guests) was smoking weed; and the smell was in the corridor. Despite what they said; there was no wi-fi internet in the lobby; and the guy lied to me about it point-blank. I requested to be moved to another room (because the window view was partly blocked by a wall) but was told there was absolutely no other room in the hotel. Few minutes later; the vacancy sign was up outside the hotel. The place is in that part of Seattle which is close to downtown but is decaying and being rebuilt. In general; do not make your booking from Hostelworld.com; their site is full of crappy places like this one. What annoyed me most about this place was the constant lying from the staff; as if I would never know the truth. A traumatizing experience.
100584,bartilu,12/03/2008,wonderful benefits I was thrilled when I called Seattle Pacific Hotel and was given a fantastic weekly rate. During my stay all personnel were always responsive to my needs. I had a very late flight out of Seattle the day I left; and I was allowed to stay longer in my room with no extra charge. All the people at the hotel were very accommodating. I will definitely stay there again.Lucy Wright
100584,razageorge,11/17/2008,Hell Hotel-be warned! Do not stay here! -repeat; Do not stay here! If the location is not bad enough the lack of security and crack heads next door certainly will!Dirty rooms that barely passed city inspection I am thinking and the staff will rip you off if you are not careful; they charged me for an extra room fee because they said I left the room dirty. The [----] room was a pig pen to begin with.I made the mistake because I was desperate but do not let this hotel/ crack house ruin your trip as it did mine and be ripped off in the process.They will rip off tourists!
100584,JustaMomAlaska,10/10/2008,Great Customer Service My daughter and her two year old daughter stayed at The Seattle Pacific Hotel for just over two weeks when my daughter and her husband were separating. It was a very emotional time for her. The staff at the hotel did everything possible to make her and her daughter comfortable. They actually seemed to care about her emotional well being. Having worked in hospitality my entire life; I find it rare that a staff would be so attentive to a young woman and her toddler. If you in the Seattle area and need a welcoming environment; stay at the Seattle Pacific Hotel.
100584,boydcl,09/22/2008,***Worst Hotel Experience Ever*** Filthy Unusable Pool in July!!!
100584,amonarr,09/01/2008,Not the terrible place we expected We booked this hotel many months before our trip but of course didn't look at the reviews until right before we left. After reading some really harsh reviews we were a bit scared. Well most of what we read in the reviews were not our experience. We walked into a clean; well kept front desk area and were helped by a very pleasant young lady who in spite of dealing with some computer glitches always had a smile and was very quick to get our room. Yes; the hotel was dated but you could tell updates were being made and overall it was clean. We didn't use the pool but the area looked very nice. We certainly would have if we would have had the time. The one complaint we would have were the bathrooms. The bathtubs definitely need replacing. It was a great location as we walked to the Space Needle; (although I wouldn't recommend walking after dark; it is still downtown) and the price was right.
100584,estavanrico,08/17/2008,Disgusting hotel and extremely rude front desk; avoid if you have other options bath tub
100584,Smiley57,07/31/2008,Worst hotel experience ever! When we; as newcomers to Seattle; finally found the Seattle Pacific hotel; we were relieved only to walk into the lobby of the hotel to find the hotel owner arguing with someone who we presume was a customer. My parents booked a room for themselves; and one for me. I am blind and was traveling with my well-behaved guide dog. Because my guide dog is not a pet; and is actually an aid needed to help me with my disability; hotels may not charge an extra pet fee because guide dogs are permitted anywhere the public is welcome. and at no extra charge. In my 23 years of traveling with a guide dog; no hotel has ever given me such a bad time. The Seattle Pacific hotel is a most cold; inhospitable and unfriendly hotel and I do not recommend it to anyone!!!!When I explained to the owner that the law prohibits a hotel from charging this fee; the owner told me that I was unaware of the laws in Washington and that I could not stay at his hotel if I was unwilling to pay the fee. Then; he told me that he had no reservation for me and no rooms available.He was rude and it was a blatant case of discrimination. Why would anyone want to stay at a hotel that puts absolutely no effort into hospitality? Needless to say; we left; and found other accommodations. (Unfortunately; my parents were charged for both rooms; but they are working with VISA to be sure that the charges will not be paid to the Seattle Pacific hotel; especially under these circumstances). FYI: WE ended up staying at the Travelodge; where we were treated with respect and courtesy. It was worth it even though we paid more for our rooms. The seattle Pacific hotel gets my award for the Worst hotel ever!Even if he had been nicer; there was tremendous city noise in this area; it was difficult to find and I hope that this man gets a taste of his own medicine someday so he can learn what it feels like to be treated so shabbily.
100584,LolitaVancouver,07/31/2008,EwwEww!! Sleeping in the car would be better Okay; I will attempt to proceed calmly on this situation. A friend and I wanted a nice tourist weekend in Seattle. What we got was a bad accommodations and a 30min drive at 1am.We arrived at the hotel at about 10am in the morning and attempted to check in. We were told that we could not check in until 3pm. which we were okay with. We decided to park the car (for a fee) and go out until 3pm. When we got back we were checked in; after the clerk finished arguing with another customer on the telephone.We got settled in our room; age of the hotel aside the cleanliness was very poor and should have prompted us to leave immediately (stupid us). We went out again for the day and returned late about 1am. My friend went to get in his bed and low and behold there was a bed bug on his pillow (have you ever seen a grown man have a hissy fit? not pleasant!). I was able to catch one in one of the plastic cups provided in the room (the little suckers are fast) and we packed up and went to check out.The night clerk begrudgingly confiscated the cup with bug and credited us for our next night stay stating he was doing us a favor because the manager would not have issued any sort of refund. When I questioned about getting our money back for the current night he said I would have to speak with the manager in the morning he handed me a business card and said good night. Apparently that was the end of discussion on his part. Everything was booked up nearby so we had to leave town to find a hotel with vacancy. The next morning I called and spoke with the manager who stated that they take this accusation very seriously and that they had the inspector in right away who said that it was okay and there were no bugs. He then put the phone down (not on hold just on the counter) and began to speak to another customer leaving me with no resolution. When he came back on the line he just repeated the same thing and then stated that we brought the bugs in with us and tried to blame them. I told him I was very unsatisfied and told him that I would be contacting the credit card company a disputing the charges. He very loudly replied THAT'S GREAT and hung up the phone. As a seasoned traveler I was appalled with everything to do with this hotel. Stay here at your own risk! But remember you were warned.
100584,Smotel,07/27/2008,Room 220 Bed Bugs My friend and I were excited to find a reasonably priced hotel a stones throw away from the space needle. Upon entering the hotel were could see the owner; Srinesh talking loudly with a customer on the phone over some sort of complaint. Later some lady was arguing about her room as well. Both of these events raised some alarm bells with us but we just wanted a clean hotel and safe place to sleep for the weekend. After a day of sightseeing we returned to the hotel for some much needed sleep at about 1am. I opened the sheets to find a bed bug on the pillow!!!! My stomach almost hurled and I knew we had to leave asap. My friend took a plastic cup and caught one of the blood suckers and we both went down to the front desk. Once we showed the bed bug to the clerk we requested our money back. This clerk indifferently gave us back the second night but stated that there was little chance the owner would refund tonights bill and he coldly stated that we could take it up with him in the morning. My friend and I left and had to find a hotel in Bellevue in the middle of the night. I was not impressed with this owner and his staff was either his family or disgruntled co-workers who don't like working with the man..Avoid the Seattle Pacific PS The owner accused us of bringing in the bed buds..stay tuned for my friends post on her call with this mamnager...
100584,brianpdale,07/08/2008,Terrible Place; Rude People; Overcharged Me My girl friend am I stayed here for her birthday weekend because it was so close to Seattle Center; BIG MISTAKE. First the website overcharged me then I tried to call and fix it and got hung up on because some jackass couuldent find my reservation because for some reason he dident know how to look for online reservations. When we got there the place looked terrible smelled terrible Sure they say they are 95% smoke free dont believe it. Then the guy charged me again during the check out sayin the paypal online charge was only a credit card verification to hold the room so I ended up getting a charge for 387$ and one for 129$ which too forever to clear up with their incompatent rude staff. Dont stay there; it was a horrible experience for me and apperently the other reviewers on this site.
100584,kmrapats,05/29/2008,Disgusting!!!!!!!! The hotel was awful. The first room they gave me had its only entrance on the parking lot directly and when I asked to move due to safety (i'm a single female) the hotel manager told me it's completely safe we have all of our breakins on surveillance video not exactly the response i was looking for. My second room was filthy. i pulled down the bedsheets to find someone elses hair on the pillow; wrinkles and stains. i slept on the chair. THe shower and bathroom were even worse. the spout was duct taped to the wall. oh don't waste your money...it's cheap but not worth it...there were a ton of better hotels nearby that you don't have to pay in full at check in!!!
100584,AzMAe,05/26/2008,Great place for the price Stayed there 4 nights. Big room in back so it was quiet. Clean; with friendly staff. The rooms on the busy street might be noisy; ours was not. Great location. Made our Seattle visit possible. The bagels in the morning were quite etable; not the rocks you will find at some less expensive places
100584,baseballteam,04/22/2008,Horrible!!!!! All rooms were filthy; we had to clean them ourselves. Very old and not updated; gross bathroom...french fries and parmesan cheese packets spilled on carpet; cracked and broken windows. Noisy construction right outside windows with no screens.Don't you dare ask for an extra towel! Not worth it at all. Extremely rude management.
100584,angelsn08,04/19/2008,Disgusting!!!!!!!!!rude!!!!!!!do not stay there!!!!!!!!!!!!!!!!!!! disgusting; horribly managed hotel!!!!!!!!Please for your peace of mind do not stay at this infested disgusting place.The rooms are gross; the carpet doesn't even cover all the floor!!the bathroom had hair; finger nails ect all over the place. It doesn't look like it had been cleaned in days.I'm not sure they even change the sheets!oh and the worst of all; the old man working the front desk in the morning. I personally saw him yelling at 2 people when they were checking out; trying to charge them more than what they said when checked in. I also saw him threaten another person that was eating the continental breakfast; he said if they took any food up to there room he was going to charge his credit card(he had 2 muffins and a coffee). I guess your only allowed to eat down stairs. no food allowed in the rooms!!!!DID I MENTION YOU SHOULD NOT STAY HERE. PLEASE DON'T!!!!!
100584,gfernan123,04/10/2008,a solid DON'T STAY HERE!! Please don't make this to yourself... I deserved it because I had the chance to read many bad reviews about this place... the factor was the price; but the place is not that cheap either; for what you have to go through.Just few facts:We arrived there to find out we had no reservation (?!?). Many minutes later; the reservation re-appeared. Not sure what happeded.Next morning; we wanted to have breakfast (included) but only some apples; bread and muffins were served. I asked one guy at the frontdesk about butter but he responded: no butter; no... I guess he doesn't speak English.Later; at 11:00 we got a phone call from frontdesk Hey; you staying? if not; checkout; 11:00 o'clock; bye -- hehe; wow. And it doesn't end there; 'cause 10 min later one guy knocked the door and walked in when I opended... hahaha... wow! my girldfriend was so upset she got into the bathroom to avoid the guy.the guy checked for the TV remote; check on the fridge and even look over the sheets of the bed (can you believe it? and we were still there!!)So; if you are staying in Downton Seattle; I recommend going to The Moore (european style; but closer to downtown) or pay a few more bucks and stay at the Travelers Inn or Days Inn; not this pseudo-hotel... you don't deserve this.
100584,woshos,01/01/2008,Terrible Service! We arrived at the hotel only to find out that they had overbooked and had canceled our reservation. The front desk lady was impatient and rude. We were never informed of the cancellation until we showed up in person; but the lady didn't even offer to help us find another hotel. It was probably for the better because the place looked like a dump; and the construction made it even worse. The walls and floors were all torn up; there was no reception area left. The lady didn't care about our situation and was unwilling to help us find another hotel for the weekend. We had to call a dozen hotels on our own before we found one with availability. It caused a lot of unecessary stress; and we weren't able to get to the Mariner's game as early as we should have.
100584,canadiantraveller85,11/26/2007,Seattle鈥檚 Slum Inn Stayed in late October; this hotel completely ruined our weekend; holiday; and entire Seattle experience.To begin; the location made us feel like we should have been working on the adjacent street corner. Dodgy characters; frightening passers-by; and so many prostitutes it may have well just been a brothel.Given the price paid; the quality/cleanliness of the room wasn鈥檛 a complete shock. What really made this awful was the rude; unhelpful and downright cruel attitude of the staff. Immediately upon checking in; we realized we would rather be staying in a tent (as was suggested by another dissatisfied guest in an October 30 review). We called down to inform them of the numerous problems (burnt out lights; drafty windows; filthy bathroom; noise from the freeway; just to name a few) and phoned to complain. Rather than offering any sort of solution; apologizing; or even acknowledging our awful experience; we were met with indignation and rudeness. Nothing was done to remedy our complaints. No other accommodations were available for us in the city; so alas; we were stranded in a weekend of squalor. The Manager was conveniently unavailable throughout the entire stay; and the rest of the interactions with the staff on hand were appalling. More problems with the room presented themselves; including a condom in our nightstand and a crazed out shower head.
100584,DeaconBlues80,11/23/2007,A terrible experience - Stay anywhere else but here! I stayed here in 2007; and like a lot of other reviewers; I absolutely hated my experience at this hotel.In fact; I despised it with a passion and intensity I didn't think I was capable of.The room I was assigned wasn't terribly bad; though it was far from exceptional.But the guys the reception desk were the rudest; unhelpful; most unncessarily stand-offish hotel staff I've ever dealt with in a long history of staying at hotels. Their dreadful demeanor towards me alone from the moment I checked in accounts for the terrible rating I'm giving this place.A special note: you're in for a lot of grief if you try to book this hotel through an online reservation service.If given the choice between staying in this hotel as the only available option or having to forego a stay in beautiful Seattle; I'd have no choice - but no hesitation; either - about choosing the latter.
100584,MMcCaige07,10/30/2007,Stay in a tent first! This hotel was awful. My boyfriend and I were going for an anniversary weekend; as we aren't 21 yet; it was hard to get a hotel in downtown Seattle. We read the bad reviews; but decided to take a chance as our options were severely limited. The room was on the first floor; opened into a parking lot and the door had at least an inch of clearance from the floor. (this was the 'king suite'!) We had to plug this gap with a towel at night to keep out the loud freeway noise and cold air. The bed was only questionably clean; and some of the lights didn't work. Our biggest problem; however; was with the shower! The water pressure was ridiculously high; if you stood in the spray; the pressure was so bad that it would ricochet off your body and through the curtain; no matter how tightly you closed it. A lot of water ended up on the floor our first morning; and after we dressed we went to inform the man at the front desk. As soon as I began to politely describe the problem; he very loudly interrupted me; telling me that there have never been any complaints such as this before; in my opnion; this indicates that there probably have; but that's just my intuition. He followed us to the room and looked at the bathroom; very loudly and rudely proclaiming that it was all our fault the whole time. He closed the curtain and attempted to demonstrate how the water could be kept in the shower; although water was still coming out (which my boyfriend politely indicated) he refused to acknowledge that and even went so far as to accuse us of doing 'wild things' in the shower!! For the record; shampooing my hair was about as wild as I got in there; and I doubt my boyfriend was doing anything weird during his shower either. We ended up having to pay a fee to clean it up; and I will never stay there again. I would NOT recommend this hotel to anyone!!
100584,WorldTravellerBC,10/23/2007,Better than expected! I; like other people; read the reviews and was dreading the experience; however; we had no choice as the hotel was pre-paid via Expedia. To my surprise; the room was large; clean; and comfortable; albeit dated. The hallways and staircase smelled but this was not a major issue since they are used only as thoroughfares. The front staff gentleman was helpful as the card-key did not work on the first try - extra pillows were requested and delivered promptly. This is not a luxury hotel but it was better than expected for the price we paid and although there was a fee for parking; it was well worth it given the cost of parking in Seattle.
100584,SeattleHopeful,10/19/2007,Location good; hotel bad. We chose this hotel because of it's location (a few blocks from the Space Needle and Seattle Center). The reviews were very bad; but the pictures looked okay and it said the hotel was renovated; so we booked it. The first thing we saw when we pulled in the parking lot were old; used toilets that were sitting out front. Lovely... The room itself wasn't terrible. Everything was old; I'm curious what was renovated if this was supposed to be the after. The refrigerator smelled like something died in it many months ago. The bathroom tile was cracked and rotting. The shower pressure was so hard it burned my skin and flooded the bathroom floor; as there wasn't a proper shower liner; just a curtain. The bed was very uncomfortable. The front desk ladies were nice and helpful; but one of the gentlemen was rather rude. The hotel was prepaid; so we just dealt with it. My advice is that if you want to be close to the Space Needle; book the Quality Inn or Best Western down the street. This just wasn't a comfortable stay in Seattle.
100584,fallenxfate,10/15/2007,Rude and Nasty!! I was at this hotel back in September and everything was fine. But now; I'm not even sure where to begin. This was the worst hotel experience of my life. I made arraingements a month in advance for a discounted room because I would be staying in the area twice a week for the next 7 months. When I arrived at the hotel; I was met by the nastiest man I have ever encountered. I was told that he would not honor my reservation since it had been made by the former manager...He tried to soak me for $139.00 a night for a dump instead of the $89.00 I was promised. He told me if I didn't like it...get out!! Which is exactly what I did. When I arrived home; I found that he had charged my credit card for two nights stay!! Do yourself a favor and skip this experience. The travel lodge up the street is much nicer and know how to treat people. This man should not be allowed to even operate a hotel!
100584,cascademama,09/06/2007,Much Better than before!! We just relocated back to Seattle and needed affordable accomadations for a few days. We read the reviews and were scared. It was the best value in the area we needed to be; so we booked. The young lady on the phone was very professional. She even helped us with an apartment locator service. We checked in and found the hotel to be under new management. They are currently renovating and getting rid of the ridiculous color it was before (pink;teal and burgandy) The staff was wonderful. The rooms need some minor work but nothing big. They were clean and that was most important.The hotel is 2 blocks from the space needle. We could see it from our room. All and all we had a good experience and would stay there again.I believe the new management really cares about the property and and believe things will only get better.
100584,buddy5425,08/20/2007,Don't Ever Stay There !!!!!!!!!!!!! Please read the reviews before you book with this hotel. Where do I start ; We arrived at front desk to check in and we booked on line and he wanted our credit card again. Husband tried to tell him we are in the wrong room and he was told to be quiet we fix we fix. Haha then we were given our room number on a torn piece of paper. We went to our rooms and they were dirty non smoking but old packages behind end tables and smelled very bad. The bathroom was dirty and tile moldey tub painted to look clean.. Flat king sheets on bed and would not stay on bed. The air conditioner only worked for about 10 minutes at a time vey hot in room. This is a very horrible experience for my husband and our friends. Kande Coulee Dam Wa
100584,WashingtonStateSteve,08/19/2007,What A Mess Do yourself a favor...dont stay here! My wife and I were going to a business meeting and after arriving we walked into the hotel only to be met wth a very strong stench of bleach. The hotel lobby is a mess and after checking in and going to our room on a very run down elevator; which there was no inspection tag in; we had a hard time opening our room door. After we opened it we could not get it shut and I mean we slammed it to try and still wouldnt shut. I had to go get the manager and show him and he gave some song and dance. The phone didnt work and management was aware of this. The bathroom looked as though it had not been cleaned in weeks. We were told that if we spilled anything on the already stained carpets that our credit card would be charged another $250. The room stunk of bleach so bad that we decided to go up the street to the Quality Inn which we booked a new room. We went back and talked to a nice lady at the desk who was treated like dirt by management. She stated that she could not refund us any part of room charge. I have spoke with the man that runs the hotel. He refuses to refund any money. I will be disputing the charges with my bank and calling every day to get refunded. DONT STAY HERE!!!!
100584,bozzybarb,08/15/2007,unfriendly and unclean Hotel desk person argumentative. Had one traveler in tears. Room had queen sheets on king bed; didn't stay tucked in. Found trash on the floor from previous guest. Bathroom tiles moldy. Checking out; desk attendant was arguing with another person who was having trouble. Room was across from laundry/maid service and at 6am; the maids were visiting; loudly.Advertised continental breakfast; which was very very minimal.Advertised coffee pot in room. Was none.At least the TV worked!
100584,kendalSaskatoon,08/09/2007,Horror Story Do not stay at this hotel. Aside from the overall rundown condition; the room was filthy (dirty carpet and mold in bath surround). Management was uncooperative and combative when dealing with even the smallest issue such as an extra towel (only two being provided for a group of four guests). I witnessed several situations when guests were arguing with management. To add insult to injury; I was double-charged on my visa bill for the experience! Do not stay at this hotel.
100584,larrydogz,06/22/2007,TERRIBLE SERVICE/ UNETHICAL BUSINESS My stay at this hotel was not all together terrible. But not pleasant; especially considering it is pricey for a what amounts to a Red Roof Inn. It feels like you are in half-way house with the amount of rules and regulations posted everywhere; it is very loud with a major highway just feet (literally) away and the hotel was torn apart due to renovation. I knew I had mande a mistake the minute I arrived. i had stayed at other inexpensive Seattle hotels before and had very good luck. Anyway; the real problem i encontered was a misc $50 charge on my card. i called the hotel and the owner/ manager told me he would look into it and call me back. An hour went by. Now; i don't know about you but when there is a $50 charge that was not authorized on my bill; i want to know what it is right away. I called back and he told me that he was busy and would get back to me the next morning. NO CALL. I called back. He became very agitated and told me that it would be... the following week until he could look it up. Now how ridiculous is that? He then hung up on me. i called back immediately very upset and told him i wanted answers now. He responded to that by saying; I will do nothing. The charge stands.You go ahead and give him your credit card. GOOD LUCK!
100584,FluffyChicken,05/26/2007,Nothing like what I expected! I read the reviews before I went to stay in the hotel and to be honest i was so scared about what I was facing! However when I got to the hotel the lady on reception was really lovely. She took a detailed massage from my friend whose plane was delayed as the room was booked in his name. I was worried about checking in alone after reading the reviews but I didnt need to worry so much! On the other hand there was a male receptionist who I thought was rude and unhelpful. He didn't know the area at all and when we wanted a taxi to the airport he called an expensive town car to pick us up. Call a taxi to get to the airport it is much cheaper! The rooms were a good size; bigger than most hotel rooms I have stayed in. The bath was a bit gross which was a major turn off; but the rest of the bathroom was ok. The toilet was clean; if it was dirty I would have been out of there! The room was made up everyday; new towels everyday. The bed was remade everyday too; however I am unsure how often the sheets were changed! The breakfast was so so so bad I did not eat it. There were no tables; plates etc. You had to stand in the reception next to builders. I wasnt missing out on much either the food didnt look too great!The location was the reason I stayed there. Everything was within walking distance; Space Needle; Key Arena; The Science Fiction Museum; Downtown all within a 5 minute walk. There was no need to drive anywere. Overall it is not a hotel to go to if you are planning a romantic break! Its a place to stay if you intend to make the most of Seattle. If I was to go back to Seattle to do some sightseeing again I would stay there. If I was going to Seattle for a romantic weekend where I didnt leave the hotel much I woudl go somewhere better!Its a fine place for people on a bugdet; students etc and my experience there was nothing like the reviews I read.
100584,ambernty,05/21/2007,Will never stay again! Very terrible customer service. Pictures on website are miss advertising. We were told we would have a pool and hot tub only to find out that they are both too dirty to open and they said they had been waiting on a pool cleaner for a couple of weeks. Ya right! We should have been told that in the fist place. Our room was filthy. Sheets looked like they hadn't been changes and whole room was full of dust. Bathtub had shaving trimmings all over. Our remote to our TV would not work and they could not find one that did. THere ice machine did not work. There complimentary continental breakfast was a little muffin and homemade juice that tasted like crap. When we expressed all these issues with the motel owner. His exact works were that's your opinion; it doesn' t mattter we have 50 rooms full and 1 or 2 complaints so it's ok what kind of customer service is that!. We will never stay nor reccoment this motel to anybody. Prices are not that great either could find alot better for the price. Don't stay here you will be very unsatisfied!
100584,Savvy60,10/09/2006,Night 1 - No A.C.; night 2 - new room smelled of urine This was the worst hotel I ever stayed in. The staff bickered at the front desk and gave people a hard time over the phone while patrons were standing in front of them.My first night; I had no functioning air conditioning or ventilating of any kind and it was a HOT night. My room was stiffling. I asked to be moved but they claimed they had no other room available. I had to take cold showers during the night and hardly slept.I moved without assistance late afternoon on the second day. The new room had functioning HVAC but was grimy and the carpet wreaked of urine. I was repulsed but didn't have the energy for another battle. Seeing the room rateds now on this website I realize I was really taken to the cleaners. I paid $600 to an online booking service for these 4 miserable nights.
100584,discofox,09/25/2006,Great deal for this price I stayed at this hotel for a few days as a little vacation. At first I was nervous because I read some bad reviews of this place online; but the price was great for a student so I decided to stay. I arrived early from the airport and couldn't check in yet because it was so early; but they held my bags for me and gave me a walking map so I could go visit the nearby Space Needle and Experience Music Project. The location of this hotel is amazing; right by everything I wanted to see! I didn't realize until I checked in; but they have a free continential breakfast in the morning with great muffins; bagels; fresh fruit; juice; and coffee/tea. The staff was friendly and helpful and answered all my questions. They even called another room above mine where the guests were being too loud for me to sleep and asked them to be quiet. I appreciated their help so much; I'll certainly stay there again.
100584,kippybrown,09/11/2006,I had a good stay Not that bad. I read the reviews AFTER I stayed there - had I read them before I would have avoided the Seattle Pacific Hotel. I have stayed in a lot top-end hotels and if you are after that experience; this isn't the hotel for you. But the rooms were clean; the price was great and the location was awesome.The clientele seemed to be mostly young people; an budget travellers. No one too sketchy.Some problems to expect:The room had a funky locking system; however. You had to insert your card into the door after leaving your room to lock it. No one told us that; we learned our second day there.There were some prostitutes advertising on the highway on the highway outside the hotel. I'll let you decide if this is a problem.You can't turn into the hotel if you are on the wrong side of the highway due to a media. There won't be a left turn for miles. So turn right and figure out a different route to the hotel.WiFi connection is pretty weak. But if you are staying there on a business trip; you're company is cheap. :0)----------------------It's a dive hotel - but I expected a dive hotel. But it wasn't a scary dive hotel and the staff were accomodating every time we dealt with them.I wouldn't want to spend a week there but it's perfect for a weekend in Seattle.
100584,honaink,08/29/2006,Terrible customer service and low quality room I was very disappointed with my stay at Seattle Pacific Hotel. My prime frustration was customer service well actually lack of customer service. I felt that staff was not interested in taking care of guests.I would say that the rooms were ok but my room was very noisy becuase of the cars going by.
100584,kmter75,08/28/2006,Less than accomodating I booked the hotel a week in advance on priceline; received a confirmation; printed out the confirmation and showed up at the hotel. I was promptly told that 'we don't honor that' and that 'if we have no rooms available; we don't care' as I was asking if they could help or look to see what they could do for us. The location was right on top of the expressway; the only way to access the place was if you were on the correct side of the street (as there's no real exit for miles); and once there; they were really quite rude. After standing in their lobby making plans at our backup hotel; they informed us that maybe they could do something; but not the same type of room; and for much higher prices. We ran and I suggest you do the same.
100584,JamesNieuwenhuis,08/01/2006,Don't do it! So I read all the reviews on this website and felt a little nervous about booking a room at the Seattle Pacific Hotel; but the price for the location was unbeatable; and I thought it can't really be that shady; how they would still be in business? Well; I was wrong. I went ahead and booked a room through a travel website that explicitly stated there would be no charges before check-in. A week later I'm looking at my credit card activity online; and sure enough; the hotel already billed me the cost of my stay. I called the hotel; politely asking whether they had possibly made a mistake and billed me in advance. The gentleman on the other line raised his voice at me; saying they never charge people in advance; it's the travel website's fault; I need to contact them. I replied that my credit card activity clearly stated that the charge came from the Seattle Pacific Hotel; that there was no way the hotel website could bill me in the hotel's name; and whether he could please check on this. He responded even more rudely that he already told me they never bill anyone before check-in; he would charge my credit card when I arrived regardless; and that he couldn't help me. Not knowing what else to do; and not wanting to pay twice; I contacted the helpdesk of the travel website to clear it up. A week later; finally; the money has been credited back to my account; and I've booked a room somewhere else. If you're like me and think bad things tend to happen to other peple rather than yourself; think again before you book a room at this hotel -- or they might just scam you out of your money. I can't believe people like this stay in business!
100584,ATripAdvisorMember,07/04/2006,Good deal for the area After reading some of the previous reviews of this hotel; I have to say I was quite scared of what I might find. I was very pleasantly surprised. The bookings went smoothly; check-in and express check-out were both quick and painless. The staff working were all very friendly and were helpful in recommending restaurants and attractions. The room (2 double beds) wasn't anything fancy; but did include a mini-fridge; coffeemaker and was clean with comfortable beds. The bathroom was clean; although the paint on the tub was peeling and the showerhead was like a powerwasher - way too much water pressure. The outdoor pool and hottub were small but perfect for a quick swim to cool off. The area was great; we could see the Space Needle from our window. All attractions were within walking distance. All in all; we had a great stay and would recommend this hotel.
100584,ATripAdvisorMember,06/18/2006,Please Do Not Stay Here!!! Knowing that this hotel was cheap for the area I expected basically a mostly clean but shabby hotel. Boy was I wrong. I agree with other reviewers that the place is filthy; and even at their current rates; grossly overpriced. We arrived at our room to find a bag of dirty towels outside our room door; and a pile of maybe broken AC units (I can't be sure what they were) stacked beside the door. The room was pretty stinky and dirty; but we figured we wouldn't be there much since we would be out sightseing. No big probems the first night; although; when we went to check out the breakfast offerings they advertised. we found cheap muffins actually cut in half; and a meager amount too. The ironing board we asked for had not been located; but we made do.On the second night however things started to go even worse. My son (4) actually picked a DIRTY NEEDLE from under the TV corner. My husband immediately took it away; and informed the front desk. Imagine for a second that my husband had not intercepted; and feel a shiver run down your spine. While the lady at the desk called the manager; we proceeded to check the room for more hazards since we had 2 small children with us. Upon lifting one of the mattresses; the headboard fell off the wall. We checked the other 2 to see if they were secure; and after feeling confident that our kids would not encounter any other dangers; my husband went back to the front desk to see what the manager had to say. The clerk told us we were offered 10 % off the room. Offended by this offer my husband came back to the room having been told to speak with the manager personally in the morning. We considered leaving; but it was late in the evening; and we were afraid we wouldn't find anywhere to stay. Not to mention the fact that they charge a full nights pay if you don't cancel 48 hours in advance.In the morning the manager would not budge telling my husband we were lucky to get the hotel rate in the first place. Hmmm; $140 for our son to come in contact with a dirty needle! Sounds like a deal right? We went about inquring how we could contest the charges to our credit card; and when we discreetly gave the manager a letter detailing our dissatisfaction; he proceeded to yell and point saying I offered you 10%; now you get nothing! and; I give you $1000 if you get a penny back. How about you? Will you give me $1000? At this point my husband realized that the conversation had degraded beyond hope; and left.Please; please do not stay here. We now realize it would have been far better to spend a little more on a reliable place.
100584,ATripAdvisorMember,05/30/2006,My WORST hotel experience EVER! I recently had the marked misfortune of staying at the Vagabond Inn (Also known as the Seattle Pacific Inn 鈥?why does a hotel need an alias???) at 325 Aurora Ave N; Seattle with my wife and a close friend. From the very beginning it was a fiasco. We made reservations online for three adults but when we arrived we had been assigned a room with a single queen sized bed. We finally got that straightened out and were then given a room with two double beds. Going to the room; we couldn鈥檛 help but notice the unpleasant smells in the hallways and that the dirty; creaky elevator had no inspection certificate. When we got into the room and started to settle in we discovered that the bathroom sink drained VERY slowly and that the bathroom itself was absolutely FILTHY. The carpet was very dirty and evidently hadn鈥檛 been vacuumed for at least one day 鈥?possibly more. We found that there was only one set of towels; and though we made a very pointed request for sufficient towels during our stay; it never happened. We loaded our food into the refrigerator which was connected to the wall outlet in a veritable octopus of wiring along with the TV; the lamp; the coffee maker and a couple other items connecting to a single; two slot outlet. We also found this to be the case when we moved to another room later. When we had been in the room for a half hour or so I went to the refrigerator only to find that it wasn鈥檛 working. I went back down to the front desk to insist on another room and was finally given the room next door. We transferred all of our belongings to that room and; after making sure that the refrigerator worked; we loaded all of our food into it and went to bed for the night. The next morning; I decided to make coffee. I filled the coffee pot with water and went to the machine to load it with coffee and water. When I pulled out the top portion in order to load it with coffee I was greeted by a desiccated coffee pouch deeply covered in blue-green fuzzy MOLD. I should mention here that every horizontal surface in both rooms were covered in dust deep enough to easily write in. Back down to the front desk where I once again did verbal battle with a clerk who barely understood or spoke English. I showed him the moldy coffee machine and demanded a different one. After quite some time; he showed up at my room with another coffee machine. I looked inside where the coffee packet would go and found it had an oily sheen; as though it had been sprayed with disinfectant or something. Naturally; it was unusable as well. The next day; thankfully our last in this pit; we found that when we returned from our business meeting the hallways reeked of Clorox and Pine Sol. I believe that the mold and my strong complaint scared them into thinking that I might complain to the health department; which I fully intend to do. The bathroom floors were NEVER mopped during our three day stay and were filthy when we arrived. The carpets were NEVER vacuumed; and dirty towels were simply hung back up for re-use. This would be a WONDERFUL place to send your worst enemy. For me; I鈥檒l NEVER stay there again. The major difference between this 鈥業nn鈥?and a flophouse is the cost. And speaking of cost; they will charge you $5 a night to park in their very insecure parking lot as well.Rev. Doug Ward
100584,ATripAdvisorMember,10/20/2005,don't go there! When we arrived the ceiling in the lobby was falling down; mold and mildew everywhere; including the hallway and room. The pool was rough on the bottom and my 8 year old daughter cut her toe while in pool. Does not look like picture!! We had four day reservations; we stayed one night. Left grossed out the next day. We did get our money back from reservation easily. There were drugged out low lifes everywhere. Don't stay here!!!
100584,daniellemet,10/01/2005,Probably WONT stay here again The email I sent to Vagabond Inn: We stayed at the Vagabond Inn in Seattle; WA at 325 Aurora Ave. 'N' September 9-11; 2005. I realize that we weren't paying for deluxe accommodations; and it was a wonder we were able to find any place with vacancy near downtown where we wanted to be located; for the money we were able to spend; but with that said; we probably wont ever stay there again. Next time I will spend the extra money for a nicer; cleaner hotel. I didn't leave the Guest Card in the room; but here are my comments that I wrote in it: How did you enjoy your stay? A-F grading scale: D-FHave you stayed at this hotel before? NoReason for trip: Business Personal/PleasureWould you stay at this property again? Not if I have to pay for it.Hotel Appearance - Exterior - A-F: DHotel Appearance - Interior - A-F: CHotel Staff - Friendliness: B minus; except for the girl with dark curly hair; she was very nice and helpful. Hotel Staff - Efficiency: same.Although the clerk on shift Sept. 9 around 3 p.m. was friendly checking us in; later when I asked if there was a room with internet service; she seemed ANNOYED that she had to even check. I needed it for business purposes; and I did not want to sit in the lobby while guests are checking in and out; trying to work. Guest Room - Cleanliness: CGuest Room - Appearance: B Bathroom - Cleanliness: DBathroom - Appearance: CWhy did the counter in the bathroom slope downward? It was very frustrating trying to get ready each day with our belongings ROLLING off the counter. Most counters are level. Comments: Before I made reservations; I confirmed that the hotel had wireless access. Our room did not. When I called to check on it; the clerk told us that we were put in a room that was too far from the signal. We were unable to use our laptop in the room; which we specifically brought to check finances and move finances so that we were sure to have enough money for our trip. I was also unable to check in on my company at home; or check e-mail in the comfort of our room.Your beds were the MOST UNCOMFORTABLE beds I have EVER slept (or LACK THEREOF) on in my LIFE. They felt like cement blocks. Granted; some people like firm beds; but these were beyond firm. I already have back problems with a slight spine curvature (very painful); and your beds only made it hurt more; plus I was so tired the whole weekend from lack of sleep because of the beds. It's difficult to fit a lot into your schedule in Seattle when you only have 1 full day; and 2 additional days where you have to fit in a 5 hour drive each day to get to and from home. Our 13 year old son kept asking us to go swimming; so when we finally decided that we had time; I called the front desk to ask what time the pool/hot tub closed; however; the clerk said that the pool was being drained; and not available for guest use. We were all VERY disappointed; especially my son.The towels in the bathroom were dirty. They smelled like 'bleach'; but they had black smudges or stains all over them; as well as black hairs stuck in them!!! I would suggest buying some nice new towels for your guests. They also felt like sandpaper. Maybe housekeeping should use fabric softener????One evening I needed to wash a couple pieces of clothing. Your web site states that Onsite Laundry Facilites (which is mispelt on your web page) are available. These 'on-site laundry facilities' were all the way outside; the door took the clerk 5 minutes to unlock (NOT HER FAULT; SHE WAS VERY HELPFUL; BUT MAYBE YOU SHOULD CALL A LOCKSMITH AND INSTALL ONE THAT WORKS); and one washer and one washer was available; in a closet type space; and was extremely dirty. We had to unplug the outside vending machines the whole time that we were using the washer and dryer or it would trip a breaker?!! That is a clear indication that your hotel must not meet electrical code. Your web site; which is how I found you; specifically and CLEARLY states FREE PARKING! But we had to pay $5.00 per night IN ADDITION to our hotel room; which ended up NOT including in-room wireless internet; a pool OR A HOT TUB!! If anything; I would sincerely appreciate the parking fees deducted from our stay.Date of Stay: 9/9/05-9/11/05I would appreciate a response via email. Thank you.
100584,ATripAdvisorMember,09/30/2005,Good enough We had already checked about five motels in the area of the Space Needle; all were either sold out or about $35-40/night more than the Vagabond Inn. We saw the 'vacancy sign; and pulled in. The young woman at the desk was courteous and helpful. We registered for one night; but ended up staying for two. Parking costs $10/day; but so does parking in the City; so we just left our car and walked. And unlike parking lots; you can come and go as many times a day as you want. The room was a bit dreary; but adequate; with TV; refrigerator and microwave. All worked as they should. Someone else wrote in TripAdvisor that the bathroom floor was sticky; but it seemed to me that that was due to adhesive left over when some floor coverning was removed. The bath was clean and the shower worked fine. The complimentary continental breakfast in the small lobby comprised juice or bananas; excellent blueberry muffins; and coffee. One computer was available for free in the lobby for e-mails and Internet; and the wireless Internet in the lobby worked without a hitch. I wouldn't hesitate to recommend it to my budget-conscious friends; but I would also suggest that they read the other Tripadvisor reviews.
100584,ATripAdvisorMember,09/09/2005,Avoid this hotel We also had a reservation through expedia at the Vagabond (with a confirmation #) and arrived Friday Sept. 2nd to find a lobby full of angry people who also had reservations and had been told there were no rooms available. The manager was rude to everyone. After contacting expedia we were all transferred to another hotel. The other hotel was nicer but charged $21 US a night for parking. The whole thing took hours and we missed half a day of the music festival we had come to see.
100584,ATripAdvisorMember,09/05/2005,scam artist hotel My daughter attempted to stay at the Seattle Vagabond with a couple friends.First the hotel did a bait and switch losing their expedia reservation; but offering a more expensive room. While my daughter was standing firm on this and trying to get it cleared up; SIX other people came in with the same problem. Since my daughter wouldn't just buckle under and pay more; the manager had her car towed while she was in the lobby trying work it out. The manager then went home for the rest of the weekend when they and finally we (her parents) tried to get it ALL straightened out. So it ruined a bunch of peoples' weekend; and we got stuck with the towing and impoundment charge. Even one of the employees said he has never seen the scams of room problems and towing he has seen at this place; in several hotels he has worked at. The attitude of all but one person was downright rude and we never were able to talk with the manager; who apparently takes the whole weekend off. Its a scummy fleabag of a hotel too. My daughter was probably lucky and got off cheap; avoiding sleeping in such a creepy place. Avoid at all costs!!!!!!!!!
100584,ATripAdvisorMember,08/17/2005,Why call ahead and reserve when they don't give you what they said they would? I didn't actually stay but am so mad I can hardly see straight. I called to confirm our over the phone reservations I'd made despite hesitation from these reviews. When I booked I talked to Marilyn who assured us an updated room; newer beadspreads and facing the space needle w/an actual room #. When I called 5 days prior to the date of reservation; thank God I did; was told by a heavy accented man they do not guarantee rooms because somebody might be staying in it. Yea like me. Isn't that one of the reasons you make reservations? He said I just cancell you right now So I let him because I felt I was taking a big risk by staying there in the first place. He was a very bad customer service person. I will be writing again if he charges my credit card because he has all my information.
100584,ATripAdvisorMember,07/05/2005,Tub floor falling apart with waterproof tapes to patch up! Very dirty; from the carpet to the bed. If you are a very tired traveller who just need a bed to sleep in to make it through the night without bothering to shower at all; this is your place. The tub was falling apart; I have to buy shower slippers before I had the courage to step on it. The bathroom floor feels sticky; the carpet feels mucky. Good luck too trying to reach the front desk for anything! And they don't have internet access from the room as advertised! They have wi-fi connection only if you're at the lobby. As I've said; don't come here unless you badly needed a roof on top of your head.
100584,Tomol,06/21/2005,Don't Book from the Web Would have written a review for this hotel if we had actually been able to stay here. Booked this hotel through the web but were told we were double booked on arrival and that they would not offer an alternative. The staff were abrupt and unhelpful and insisted on passing the blame onto the agent.We were unable to contact the hotel; to confirm the booking prior to arrival; using either of the telephone numbers supplied by their websites. Instead we stayed at the Ramada on the north side of town which was a bit of a treck into town but the ran a courtesy bus and were courteous and helpful.
100584,Puppyraisers,05/02/2005,Never stay here! Whew; this place was bad. The pool had such a scum on it that I wouldn't let my kids in it; the whole place smelled; and in the middle of the night drunken guests called my room and made obscene comments. I was literally scared of this place; and when I reported it to the desk; they just said they couldn't stop the calls because they were coming from within the building. Sounds like the beginning of a teen horror movie; doesn't it?
100584,ATripAdvisorMember,02/17/2005,Very Bad Service This hotel has the worst service. Even though it is in near downtown I would strongly suggest you stay somewhere else where they treat you with respectful service. The price is cheap and thats the service you will get.
100584,ATripAdvisorMember,12/28/2004,Dirty; cold room; rude owner I found out bit by bit that the room hadn鈥檛 been cleaned properly. First I noticed the bathtub wasn鈥檛 clean; then the closet; then the coffee maker.At night the room was really cold.The manager or owner phoned me 25 minutes before check-out time and tried to berate me; implying that I wouldn鈥檛 leave on time without his harangue. The other staff are okay; but this guy has some weird ideas about customer relations.I won鈥檛 be back.
100584,nativeguide,11/19/2004,A good value for $69 My family (of 3) stayed at the Vagabond in late June 2004 and found it a decent place for the price. The tub was peeling because a former owner had painted it; but otherwise everything worked. The air conditioning unit drowned out the street noises; so we had no trouble sleeping. There was some confusion about the price; since the phone reservation people quoted me a price of $69 and the receptionist had it as $79; but the night clerk was able to fix the problem. The location was near public transportation and three blocks from the Space Needle. We spent most of our time outside the hotel; so we didn't care what the hall carpet looked like. With other hotels downtown starting at $125 and up; we thought we got what we paid for.
100584,ATripAdvisorMember,09/28/2004,Not too bad showReview(2605112; 'full');
100584,ATripAdvisorMember,07/16/2004,Mean; nasty management showReview(2303054; 'full');
100584,Jeff78,02/28/2004,You get what you pay for. showReview(1683210; 'full');
100584,ATripAdvisorMember,02/03/2004,Terrible! Use at own risk! showReview(1626064; 'full');
100584,ATripAdvisorMember,09/08/2003,a terrible experience showReview(1276708; 'full');
100584,ATripAdvisorMember,08/31/2003,New Management showReview(1270053; 'full');
100584,ATripAdvisorMember,03/06/2003,I recommend this place!!! showReview(908880; 'full');
100584,trafficmaven,03/05/2003,Dump! showReview(908618; 'full');
100584,lass,08/09/2002,overbooked!!! showReview(646418; 'full');
100584,lass,08/25/2008,W眉rde ich jederzeit wieder w盲hlen! showReview(19629904; 'full');
100585,everlastingwhy,01/04/2009,Just lovely. A friend recommended this hotel when we were looking for a place to stay for a wedding. We got a wonderful rate on the room; and then they upgraded us to a larger room for free. The staff was great; they actually ran out and found contact lens solution for me one evening. A particularly cool touch was the daily free wine hour in the lobby- and because we had other friends staying there for the same wedding; it gave us a great place to meet and chat. All around; it was just an excellent experience.
100585,Cazywaz,01/03/2009,Quiet city centre hotel Room: We had a fairly large room with a large bed; Plasma TV etc. We were in a disabled room whhich did not have an efficicent layout (ie the desk was by the side of the bed so kept walking into the chair). No view outside but the room was quiet.Bathroom: Good size and cleanStaff were friendly and helpful.I would stay here again if in Seattle.
100585,mntneerjay,12/25/2008,Great location; nice rooms. Cozy bed
100585,Fango,12/13/2008,Great Boutique hotel This is a wonderful boutique hotel with a perfect location for exploreing Seattle. I love the Kimpton Group hotels and this little gem is no exception. There is no fancy lobby; but each night there is complementary wine tasting in the small lobby they have. My room was richly decorated and very comfortable with a very large bathroom. I've read some reviews that said the bathrooms were small; but that wasn't the case for me; however; my bathroom was one that accomodated handicapped travelers so maybe that's why it was a bit bigger.The restaurant that is in the hotel is outstanding. I had one of their pasta dishes and was licking the bowl it came in to savour every drop of that delicious sauce.
100585,vlfrance,12/10/2008,I always try to book Kimpton Hotels I've enjoyed staying at Kimpton hotels over the years because of their boutique feel and welcoming atmosphere. I also appreciate the wine hours and the coffee in the lobby in the morning. I often eat in the attached restaurants which the chain makes an effort to create a destination restaurant. The Hotel Vintage Park did not disappoint.The location is good and the front desk staff are very helpful. The room was comfortable and I appreciate the ability to get different pillows easily. Having a bathrobe in the room is wonderful; especially for women traveling for business and trying to keep baggage light. Housekeeping did a good job and the room was clean and fully stocked with amenities. The Il Tulio Restaurant was also good for dinner.
100585,ADifferentStation,12/09/2008,Safe and friendly Stayed at the Vintage Park for 3 nights in November 08. Good staff and service and in a good location for downtown Seattle. We were a bit worried by the initial impact of the bright and garish hallways; but the room was perfectly adequate; well decorated; clean and had a very nice bathroom. Not a massive room; but by no means the smallest we鈥檝e seen. The bed was comfortable with a range of pillows to choose from. Only in-room complaint was the very noisy refrigerator/mini-bar. Wine tasting every evening if you fancy a glass on the way in; or way out; is a nice idea but it did get busy the days we were there. Overall this is a pleasant and safe hotel to stay at.
100585,TacomaGuys,11/23/2008,HVP is a winner We stayed Friday and Saturday nights at the Hotel Vintage Park in Downtown Seattle. First off: always check the Kimpton Hotels website for web-only deals and packages; many don't require pre-pay and have just a 24 hour cancellation. We did this and booked a king suite for $163 per night.Valet parking was a snap; if a bit pricey at $30 per night. At least when we stayed; our car stayed in a secure in-hotel garage; and when we needed to retrieve it to head out for dinner on Saturday night and then upon check-out; they had our car ready within 5 minutes.Check-in was quick. The front desk was courteous and did not let on that my partner had a birthday surprise (champagne and chocolate truffles) waiting in the room. We arrived just in time for the complimentary wine tasting in the lobby.The room was large; clean; and quiet. Everything was in order as we always expect; and the champagne that a friend had ordered was chilling. We left for a show and late dinner; not arriving back at the hotel until midnight. All was quiet; even overlooking Spring Street which connects into I-5. Even the Saturday morning traffic did not disturb.The HVP is within easy walking distance of all that Downtown Seattle has to offer; with 5th Ave being one of the most moderate hills in hilly Downtown. We will definitely return and definitely recommend this hotel to our friends.
100585,mjondo,11/23/2008,Location and Comfort view from 9th floor room
100585,RSB8,11/03/2008,Good hotel and central location We usually stay at a Kimpton hotel because of their nightly wine tastings and unique/consistent decorThe hotel staff was not very knowledgeable about local restaurants and we flagged down a cab quicker than they called one for usWe had a corner room that was pretty noisy from street traffic and the housekeeping closetMinor details that made our stay less enjoyable
100585,SonoranAZ,10/19/2008,Very Enjoyable The Vintage Park is a boutique hotel. They emphasize some aspects of the experience and entirely ignore others. There is no gym or vending machines. On the other hand; there is excellent and friendly service. There is creative and tasteful use of fabrics and colors in the rooms making them feel far warmer than the usual corporate designed; big chain; big name hotels. While the hotel overall is relatively small; our standard room was quite spacious. The HDTV and the plush robes were a nice touch. Also; the wine tastings each evening were very well conducted with a knowledgeable host and good wines. We've had other tastings in hotels that were nowhere near as professional. The only negative aspect of our stay was that the bed was soft. Another negative; though not the hotel's fault; is that even at the ninth floor; traffic noise such as firetrucks and ambulances was clearly discernable. The attached Italian restaurant; Tulios; was excellent. I highly recommend it. Not cheap but worth every dime.If you don't mind walking a bit; the location is very good and safe. It is centrally located about a 10 to 15 minute walk to the Pike's Public Market and a short walk to the Seattle Art Museum. The free downtown public buses are nearby and can save you a lot of walking if you're not in shape to handle the urban hills of Seattle. I would definitely feel comfortable returning to this hotel.
100585,sparkyandlou,09/18/2008,Wonderful Experience We stayed at this hotel for 2 nights prior to a cruise to Alaska. For one; wish we could have stayed longer in Seattle. Hotel was wonderful - welcoming; warm; clean (!!!); friendly professional staff. This is our first experience with a Kimpton - definitely will be on our list for our next travels if it is as good as the Vintage Park. Not that I really cared; but noticed that the ice machine was not working properly; a guest called the front desk and within 20 minutes someone was repairing the machine. If we return to Seattle; it will be the Vintage Park for us.
100585,Gachnar,09/17/2008,Great Location and Experience We got a great rate on the Vintage Park through a travel website and booked it based on other reviews here. The first room we were given faced a brick wall with an air conditioning unit directly below us; but we called the front desk and were moved to a larger room on a higher floor. It didn't really have a view; but that was fine with us. It let in plenty of light and was very comfortable. If you want a view go eat at Pike's Market or visit the Space Needle; both within easy walking distance of the hotel. The bed was also comfortable and everything was in good working order. We didn't dine at the restaurant; but we did visit the wine tasting. Both nights we were there the wines were not the best examples of what the Northwest has to offer (Hint: look for Pinot Noir from the Willamette Valley or Cabernet from Eastern Washington) and one night the wine seward had actually chilled the red wines instead of the white; but still; it's a free glass of wine before you go out for dinner.
100585,travelman1370,09/14/2008,Great location; great hotel but... I chose this hotel for one reason: the location. It is very centrally located and so much of the city is a reasonable walk away. And anything that's not within walking distance is just a short car or cab ride away.Great things about the hotel: location; location; location. I also enjoyed the afternoon wine tasting. My room was tastefully furnished. The staff were all pleasant. I had requested an upper floor room and was given one; which I really liked; less noise from the street and a bit of a view. The bed was comfortable.Things that were less than great:The hotel lobby is tiny. If you're looking for a place with an impressive lobby; this isn't it.The wine tasting: I really enjoyed this but if you're looking for someone to be there to give you in-depth information about the wines; it's hit or miss. One day there was someone from the vineyard who really enjoyed talking about his wines. The next two days it was a hotel staff member who had very little information about the wines she was pouring. To her credit; whenever someone asked a question she didn't know; she'd go find the answer; frequently printing out information for us. A little bit of food is served with the wine (pizza) but if there's a crowd there for the wine tasting you probably won't get any.Parking: the hotel parking is expensive (see some of the other reviews).Bathroom: functional but small.Pet Peeve: where the heck am I supposed to put my clothes when I unpack? In the room I stayed in there were two small (and I do mean small) drawers available for folded clothes. This was in the same cabinet as the mini fridge. Since there were two of us in the room this wasn't nearly enough room (actually; it wouldn't even have been enough for one of us). So; the next thought is to put as much in the closet as possible. Except the closet is smallish and the hotel has a number of things hanging in it that are for sale! Their for sale items probably take up about 30% of the small closet. I appreciate them trying to earn an extra buck but this was just ridiculous. I appreciate that downtown hotels are tight on space but there should be somewhere to unpack. I ended up living out of my suitcase; something I didn't appreciate.The restaurant: we did eat breakfast in the restaurant and one dinner. Breakfast was nothing special; either bad or good. Service was bad one day and great the next. Dinner: the food was mediocre; there are many better places nearby. When my pasta arrived at the table I suspected that it had been kept warm for some time. Sure enough; when I put my fork in it I was able to lift almost the entire contents by just lifting up my fork.Bottom line: In spite of the lack of storage I like the hotel a lot and am glad I stayed there. However; I wouldn't stay there again unless I happened to get a great deal on the rate; there are too many other great hotels in Seattle to try that are equal in price or less expensive.
100585,hundredflowers,08/31/2008,Agree that hotel is great if you get a deal Overview:I agree with other reviews--I'm not sure if I'd return and pay the full rate for this hotel but for the deal I got I thought it was good. Pros:The hotel is in a good location and is stylishly appointed. The restaurant in the hotel was great and service there was exceptional. The front desk staff were helpful and friendly.The best part of the room was the bed which was super comfy with a white down comforter that was spotless and soft. The room was very clean. The room was decorated in a fun and tasteful way and I liked the big tv. The bathroom was also very clean with modern fixtures and plenty of counter space for your toiletries. All of the provided soaps and shampoos are Aveda; which added a luxurious touch. Cons:I have to say our first impression of the hotel was very bad. The hotel is on a one way street and the entrance to the parking is easy to miss. When we turned in to the driveway; the first thing that we saw was a sign announcing that the fee was $30 for an overnight stay. There isn't really a good way to turn around or back out to go and see if there are other options nearby that might be cheaper. I tried to ask the valet about the $30 fee and told him we were checking in. Without even being asked; our doors were whisked open and our luggage was loaded on to a cart that disappeared into the lobby before I even got my claim ticket for my keys. The valet actually pushed my boyfriend a little bit to get by. We arrived during the complimentary wine tasting in the lobby. Since the lobby is very small; it made checking in sort of stressful and confusing because it was very loud. We were already put off about the parking and then we walk into a startlingly loud lobby full of people holding wine glasses right next to the front desk. Also; no one pointed out to us that there was a complimentary wine tasting going on. I assumed it was a private gathering. I read about it later in our room. The valet that took our luggage out of the car didn't wait for us and went ahead to our room to drop off our bags. By the time we got our room keys and headed up to our floor; the valet had already been to our room and was waiting by the elevator to head downstairs. We had a tip for him but decided not to give it to him. We felt very rushed and it left a bad impression. The parking is probably the worst thing about this hotel. The $30 fee is just added on to your bill anyway; so it feels like a hidden fee. There are ins and outs but the cars are kept on separate floors and are transported by an elevator system to the ground floor. It takes time for the valets to pull your car up for you. Other detractors:Our room was very compact and at times it felted cramped in there when both of us were trying to get dressed. There is no pool and the fitness room is a small room with a few machines.PSI found out about this hotel from an LA Times travel article where they linked to a summer rate promotion that Kimpton has going right now on line at http://www.kimptonhotels.com/landing-pages/promo_summersale_2008.aspx#Seattle
100585,weddinggirlatlanta,08/08/2008,Wonderful location and a great place to stay! We had a great weekend. The hotel is situated within walking distance to everything...and if you want to ride it is a short cab ride. We enjoyed the evening wine tastings. The rooms were clean and perfect sized. The staff was friendly and ready to serve their guests as needed. A great place to stay!
100585,magicsmom,07/13/2008,great little place This is a very comfortable and quiet hotel. Enjoyed the room; it is a bit small; but very tastefully done. The wine tasting in the evening was nice; visited with people from Australia; Canada and many states. Never ate at the adjoining restaurant; the concierge helped find a place more suitable for our taste...Because of Hotwire.com; it was very affordable. Our 2 nights in Seattle were great; largely due to having a great place to stay.
100585,Jami13,07/12/2008,Nice Place for Wine Lovers--Not Families with Children Our family stayed there for 5 nights and it truly is a nice hotel. It is very clean and the staff is very polite and professional. There is a restaurant attached to the hotel. The only complaint I had wasn't against the hotel; but rather Priceline where we booked the trip. This is definitely not a hotel to bring children to. All of the rooms have a wine name attached to them. Also; they have a wine-tasting hour in the lobby; which we did not participate. There are no children's activities (i.e. pool). This would be perfect for a couple's getaway; or even girlfriend's getaway; just not so much with children.
100585,TexasTraveller56,07/09/2008,Great hotel with a great location We stayed in Seattlle for 6 nights and loved this hotel. We had a King Premiere room that was very well appointed and quite roomy. The bathrooms are nice but a little on the small side - other than that it was perfect. The bed was quite honestly the most comfortable I have ever slept on. We got the brand and style of matress from them and are buying one for our home - no kidding!The location of this hotel is perfect for seeing all the sights of Seattle. You are a 5-10 minute walk from the piers/waterfront; Pike's Market; the Aquarium; and the monorail to the Seattle Center. Anytime we are visiting Seattle we will definitely stay here.
100585,rondavidson,06/24/2008,Pre and Post Cruise Booked this hotel on Priceline so did not know what to really expect. We were really surprised. The hotel is really classy; the rooms are small but the beds are excellent. The staff was very friendly and eager to be helpful in anyway they could.
100585,Catcollins,06/17/2008,Perfect Place to stay! My sister and I had a sisters trip in Seattle in late May and we booked the Vintage Hotel off of Hotwire for $119 per night. We we very excited it turned out to be the Vintage hotel as we love Kimpton hotels and have also stayed at the Alexis down the street. They are very wonderful boutique hotels with great service; furnishings and full of character. The location was ideal and seemed to be quiet for being in a city. The rooms are on the small side but they are well appointed and are surely relaxing. You get turn down service at request and Aveda spa products in the bathroom. No complaints here-well done!
100585,Qestia,06/12/2008,We love this place This was our second stay at the Vintage Park; the first was six years ago. We loved the hotel then; and we loved it this time too. The hotel and rooms are gorgeous; and the location is perfect--downtown but on a fairly quiet street. The free evening wine tasting is really something special--we were given wines that are not even available in stores yet. And the morning coffee is superb. I can also recommend the hotel restaurant; Tulio--the sweet potato gnocchi were amazing.
100585,mrsenano,06/02/2008,Beautiful; quaint and conveniently located two full/queen beds and a sofa bed
100585,czbozo,05/31/2008,Would stay again I was upgraded. A nice touch for the hotel to send a welcome email to me prior to my visit. I was greeted by a hand written note and cookies. It was roomy and quiet; you can't hear the traffic outside. I will stay here again. I like this hotel better than the sister hotel - Monaco.
100585,honestyfromMt,05/20/2008,good hotel if you get a deal Rack rates for this hotel are $250-350. At that price I might have been a little disappointed. But we got our room as part of a package deal for about $100/ night. At that price; it is a great hotel. The rooms are well decorated--quirky but stylish. Our room was a basic king room. It was a little small; but not terrible. We were facing the courtyard (really just a typical urban building air shaft but significantly perked up with a nice mural of a country scene). This kept down traffic noise; but we were surprised by relatively loud noise in the courtyard every morning. They have quality toilettries (Aveda) and offer lots of things for free (hair dryer; robes; toothpaste; fan; other little things you might forget or not be able to pack). The sheets and bed were very comfortable. Towels were average; pretty soft; but not luxurious. It had the usual over-priced mini-bar. They would have done better to provide a bottle of water and neat local snack for free upon arrival; to fit with the quirky we're different and better Kimpton hotel chain brand image. They have a free nightly wine reception in the lobby with a local Washington red and white and thin crust pizzas. This was a nice touch. If you like to socialize with other guests; this is a great opportunity to do so. But if you prefer to hang off to the side with your friends; that was fine too. The concierge runs the wine tasting and is very helpful with ideas on restaraunts and things to do. The service was fine. No compliants. But no amazing kudos either. Check in and out were smooth. The valet service was usually pretty prompt; but they did forget to get our car once and we sat around for a while before we realized they were not getting it (note that valet is about $35/day with taxes; not including gratuity. This may be higher than some other hotels; but it was very convenient). We were a little disappointed that we got no upgrade or special treatment since we were on our honeymoon; but maybe that's all one can expect when they come on a budget package! Housekeeping was certaintly adequate. The place was spotless when we arrived. Daily cleaning was thorough. I would have expected turndown service at a place this nice; but we did not get it. I would also recommend they implement in-room coffee makers. There are coffee shops on virtually every corner in Seattle; and free coffee service (via small paper thimbles in the lobby); but in room coffee makers are so convenient. The location is excellent. You can easily walk to the waterfront/ pike place market area. We walked to the space needle and to restaurants at the south-end of Green Lake without feeling like we had hiked too far. There are many great restaurants and classy bars within a few blocks. Also great shopping within a few blocks. It has super easy access to I-5. I recommend the associated restaraunt (Tulio) for breakfast. We had two interesting Italian themed egg dishes. We had dinner there once too. it was good; but there are loads of good restaurants within walking distance. Overall; a good but not great hotel. If you can get a deal; go for it. Paying rack; there may be better options out there.
100585,emememSFbayarea,04/04/2008,Impressive decor; comfortable stay Deluxe room -- view 3
100585,lrgiles,03/29/2008,Great service! Earth friendly! Wonderful location! PROS:1. Free wine hour every night 5-6PM in lobby by fireplace. They feature different Washington wineries.2. Free coffee service in morning in lobby; with good coffee.3. If you drive a hybred car like we do; they waive the parking fee as a reward for being green. Nice surprise. Very secure.4. Location is excellent and walking distance of shopping; restaurants; Pike's Market etc.5. Restaurant at hotel (although we didn't eat there).6. Lounge at hotel with friendly waiter.7. Excellent service. They obviously focus on this during training; as everyone was more than helpful and extremely friendly.8. Robes in room for use.9. Turn down service with chocolate; upon request.10. Free internet hookup in rooms if you have a laptop.11. When we were there; they were in the process of replacing all the mattresses in the rooms...will be nice for future guests.12. Concier service helpful.13. We got room on hotwire as 4 star boutique hotel for $110 a night. CONS:1. $30 parking (although free if drive hybred and lot secure; also other parking garages nearby or free street parking after 6PM).2. Have to bring your laptop as they don't have a computer or business center for you to use.We loved this hotel and will stay there again if in Seattle. The best thing about it was the service. Everyone there made us feel welcomed; always greeted us with a smile; and expressed it was their pleasure to help us.
100585,CAR50,03/25/2008,Excellent Hotel We booked this hotel on Priceline. It was an excellent hotel. It was close to downtown where we spent most of our time. The hotel staff was very friendly. The room we were in had one queen bed which was very soft and comfortable. The room was very quiet. We did not hear another noise from the hotel the two nights were stayed. I will stay again.
100585,DodiLiJV,03/21/2008,Very Quiet I recently attended a conference in Seattle; and was pleasantly surprised with my hotel selection given it was not in the conference's block of preferred hotels. Hotel Vintage Park was very quiet; in an excellent location; and the room was spectacular. However; I am not sure if it is the area or the individuals; but to me if I am paying $800+ I expect the front desk staff to treat me with respect. Unfortunately; with each contact they seemed very snotty and did not go out of their way at all to be helpful.
100585,mkata,03/06/2008,like a fine wine We enjoyed a three-night stay at Vintage Park; an old building transformed into vibrant hotel that does not lack for service; amenities and convenience. We arrived just in time for the nightly wine tasting and sampled some wonderful Washington reds and whites along with free pizza from the adjoining restaurant; Tulio's. It's a small hotel and our room was fairly small but everything is clean and comfortable. Vintage Park is located just outside the downtown retail core but walking distance to Pike Place Market along the waterfront and Pioneer Square; the city's old town.
100585,sommervillegirl,02/23/2008,Decent Hotel in a Great Location Booked two rooms on priceline for a 4 star hotel in downtown Seattle for my husband and myself and our friends for two nights. We paid $120/night. We had a corner room and our friends had a room next to the elevator--and they had a much bigger room and bathroom than we did. So; if possible; try not to get a corner room if you can (rooms ending in 14 are corner rooms). The bed was comfy; the room was clean; and they have lovely L'Occitane toiletries and funny animal print velour bathrobes in the closet. Heavy drapes block out all the light that facilitates for a good nights' sleep; but not a good view--although we weren't in the rooms for very long. One thing I found frustrating was the fact that the temperature doesn't go below 64 degrees to say; 60 degrees; and I like my room cold. Oh; well; not a really big loss.The hotel does have a wine hour (we missed it the first night; but they served two Duck Pond wines the second night). They also served some pizza from the restaurant (Tulio's) in the hotel--the restaurant is Zagat rated. It was pretty funny to hear the concierge pouring the wine tell us the wine was from Washinton when we had just driven past the winery the day before in Oregon and given a couple of bottles of the same wine from our friends (oregon wine).The valet ;when we first checked in; was very; very snooty and irritated that we chose not to park with the hotel; but across the street to save a little money. The valet parking is $30/day (plus tip) and there is no self-park. If you park across the street; the cost is $26/day (no wait; no tip). The front desk staff was a bit stuffy and snooty as well (as is probably expected from a top tier hotel--I have stayed at many nicer hotels with friendlier front desk staff). The concierge was not available when we needed them for recommendations/directions/maps; but the front desk girls the second night were kind enough to look up late night movie times for us.The hotel is about 8 blocks from Pike Place Market. We even made the trip to by foot to the Space Needle (which was a bit of a hike but worth it when we had pastries to walk off). There are many stores; coffee shops; and all kinds of restaurants within a few blocks. All in all; a standard experience. We got a good value and I would encourage a stay here over the much pricier Fairmont around the corner--unless cost is not a concern for you. Pretty good experience.
100585,cjlee32,01/24/2008,Hotel Vintage Park I just got back from staying at Hotel Vintage Park and their staff is excellent. We were celebrating our 1st yr anniversary and the hotel upgraded our room to a King Premiere and gave us a complimentary bottle of champagne. The hotel is located in a pretty good location; in the shopping district and about a 1/2 mile walk to Pike's Market.The hotel itself is small and older but the staff makes up for it.
100585,seattlemariner,01/18/2008,Treat yourself to the Vintage Park! Having spent a night in the Chateau Ste. Michelle suite at the Hotel Vintage Park; I can honestly say I love the hotel. From the intimate lobby with the beautiful fireplace; to the delicious meal at the on-site Tulio's restaurant; the Hotel Vintage Park provides an experience you won't soon forget!Each room is unique in this boutique-style hotel. The staff was very attentive and courteous. The valet is a bit pricey at $30 a night; but that seems to be par for the course on downtown nightly parking. Each room is named after a winery; playing on the wine theme of the hotel. Each night at 5pm; there is a wine reception in the lobby where guests can try wines from local wineries and maybe a delicious appetizer from Tulio's.Our room was very clean; and there was a complimentary bottle of wine waiting for us!The front desk was most helpful whenever we needed something.We loved the leopard print robes and the l'Occitane bath products. I can't wait to come back to the beautiful Hotel Vintage Park!
100585,gktmd2,12/26/2007,Not 4 star I won this hotel on a priceline bid. I am beginning to realize that hotels register with priceline for a reason. This was billed as a 4 star hotel and it is not even a 3.The check in was easy and the employees were helpful though the front desk clerk mentioned to me she was at the end of a double shift. The hotel is centrally located. There is no breakfast though there is a coffee service in the lobby in the morning.The valet staff was good and the employees really do a good job at this hotel. the room was very small; old; drab; and the bed sagged. the room had only one DOUBLE bed and I am 6'4'' so it was rahter short. the bathroom was small. There is quite a bit of outside noise that makes it into the rooms and I was awakened at 06:00 by a dumptruck below my window.I travel to Seattle often and there are a lot of good solid 3 star properties in the downtown area (Red Lion; Crowne Plaza) so I would probably head there next time unless I wanted to srping for wht is one of my favorite hotels of all...The Grand Hyatt Seattle.
100585,happycamper1979,12/10/2007,Leopard bathrobes great everything. I liked the wine themed rooms and the pillows were perfect. I was there on business but would def stay there again for leisure.
100585,pamelaj0906,12/10/2007,Nice but would go somewhere else next time. Stayed one night only for a romantic getaway. requested roomon higher floor; view if at all possible. got a 6th floor room at the back facing the back of another building overlooking a wall and roof. room a bit small. bathroom very small could only really fit one person in there. TV was old and small and far away from bed and remote was not working properly. a bit too far to walk at night or in bad weather to market.menu at restaurant next door for both dinner and sunday brunch not appealing at all. a bit of a musty smell to the hotel room when you first enter.nice things:: service was good. concierge bellman very helpful. l'occitane products in bathroom a plus! winetasting at 5pm a welcome treat! room very quiet. overall it was nice but would not go back again. would stay in hotel closer to market or something that perhaps just as nice but not as pricey. did not feel that this was entirely worth what I paid.
100585,caAnn,11/27/2007,Nice The good:Wine hour - 5-6pm was niceService - Very good - friendly helpfulLocation - Excellent within walking distance of shopping; wonderful restaurants; Pike's Market etc.L'Occitane shampoo/conditioner/lotion and bar soapNice robes - ask for slippers at the front deskNice chocolates at turn down service :)Excellent price on HOTWIRE! Although they didn't specify this hotel (4 star) we were pleasantly surprised at 109.99 per night! A great value!The bad:Parking - 30.00 - street parking available after 6pm through 8am*The linen on one of the beds was not as clean as expected upon check in - but a call to housekeeping cleared it right up.
100585,sbgantz,11/26/2007,Hotel Vintage Park was great I booked a 3 night stay at the Hotel Vintage Park on Hotwire; and was very pleasantly surprised with the outcome. It was classified as a boutique hotel. I would classify this hotel as a bit old school in terms of the decor and furnishings; but very well maintained. Yet the staff was extraordinarily friiendly; helpful; and well trained to respond to every need. The Conceierge was amazing. The desk staff was probalby the most friendly/helpful/prepared that I've seen in this hotel category. I would be prepared to pay full price for this hotel; considering the service; location; and overall quality.
100585,Lucyinsky,11/17/2007,Good Location - Nice Rooms - Kinda $$$ My Husband and I needed a weekend getaway so we decided to explore Seattle! The Hotel Vintage Park is really close to the *downtown* core of Seattle. Pike Place Market and the major shopping malls/stores are easily within walking distance. I can't comment on the price of the place - we happened to receive a corporate rate - so for the price we paid - the room was fabulous. However; I can understand if people are hesistant to hand out the big bucks for normal rates. There isn't much to the Hotel as far as amenities go - the lobby itself is quite small; but the restaurant looked lovely. There's no pool or gym facilities in the hotel.Each room is named after a Washington Vineyard which was neat (for winos like us). Another *bonus* is everyday from 5:00-6:00 there is an open winetasting in the lounge. Sometimes they have local wine intellectuals or vineyard owners come in and lead the tasting; and other times it's a free-for all. When we went; the wine was just laid out for anyone to try - no limit and it was a cozy atmosphere once people got warmed up.The only complaint I had; was parking. Valet parking is the only option at the hotel and it's $30 a night. However; there is a parking garage right across the street which has cheaper rates if you want to carry your stuff across the street. We chose the valet parking; just for the convenience and we didn't have to worry abotu our car too much while we were in the city.
100585,VictoriaYvonne,11/16/2007,reservation problems Well I thought I was contacting the property directly (I guess I'll have to eat the long distance charge) and on purpose didn't dial the Kimpton general number so I could get to the front desk to make my annual reservation for US Thanksgiving weekend. Well that didn't happen. I was connected with someone who didn't know what country Victoria B.C. was in (come on!!) and said my zip code didn't exist (I had to explain that zip code and postal codes are different) I have stayed here 5 times before and felt the service I received was bordering on terrible. I asked for the best possible rate and was advised it was $159. I then said that I could book through Cheap Tickets or Expedia for a lot less and shouldn't the price be matched?. She put me on hold for ages and came back saying she'd pulled some strings to get the rate I want. I almost feel like not going now. I stay there because of the service; wine hour and safety of the property but this agent needs to give her head a shake. I do not feel special at all!! Would love an email from management!!
100585,Finngirlnh,11/12/2007,Average at the Hotel Vintage Park Overall; I liked our stay at the Hotel Vintage Park; but there were some disappointments. First of all there is no restaurant in the hotel. There is a restaurant next to the hotel that only does dinner (possibly lunch; but I didn't check). I have found I like having a restaurant in the hotel for breakfast. Their only option was room service and I'm not that wealthy! The room was nicely appointed; and we had fun with the leopard print robes. The concierge service was nice and a woman helped us get reservations to the Waterfront Grille - an EXCELLENT restaurant. But I digress.... There was NO view from our room; in fact we looked at a brick wall with a mural painted on it. Not that I need a view - I'd just assume walk around and see the city. It is moderately convenient to most of the tourist destinations. Luckily we were up for some walking. We only had the option of valet parking; so this added to our expense. There was nothing over the top about this hotel - I would not necessarily recommend this hotel. There's probably something else in Seattle that's a little nicer for the money you spend at the Hotel Vintage Park.
100585,luckygirl79,11/05/2007,Overpriced; but good location Our party of six booked three rooms for two nights at the Hotel Vintage Park during a short stay in Seattle prior to departing on a cruise. The hotel itself is located downtown; right across the street from the public library; which is an impressive sight; and a 5 or 6 block walk to the waterfront; the market; restaurants and other entertainment. The lobby was nicely furnished with an area for a nightly wine reception; free for guests; and the property and each guestroom has a winery theme. We had quite a bit of luggage between the six of us and even though there were at least two bellmen standing in the lobby chatting; no one helped us with our bags or even wheeled us a luggage cart--we found one ourselves and took care of it. Not necessarily a complaint and we weren't trying to be lazy; but the place comes off as a high end establishment and you usually get help with your bags up to your rooms--particularly when the bellmen are just standing there. Check in was simple; but the clerk wasn't very warm or friendly. Parking was $28/night; valet only; which is apparently standard in the area; but still seemed high to me. The rooms were tastefully decorated and the furniture and furnishings were nice. The bathroom had marble sinks and L'Occitane products. There were robes hanging in the closet for our use; but were old; scratchy and in animal prints. A nice gesture; but I don't imagine many people make use of them. There was a basket of goodies and a fridge stocked with cold drinks and wine at a premium price. There was a hair dryer and iron; but no coffee pot; though it was free in the mornings in the lobby. Beds were very comfy. I personally made the reservations--3 rooms each with the description of a King Premier Room--so we were very surprised to learn that each of the three rooms were very different in terms of space and amenities. Our room was medium sized--the bed took up about half of the room with very little room to walk on either side of it. There was a small love seat; desk and chair and armoire all crammed together. Our bathroom was larger then the others. One set of travel companions; also supposedly in a King Premier Room; had a much larger room with what appeared to be much newer furnishings and a tiny bathroom. The final couple were placed in a room so tiny it was difficult to plop thier luggage down and had a queen bed instead of a king. They ended up having to be moved in the middle of the night because the air conditioning in their room inexplicably turned on during an all ready chilly evening and wouldn't turn off. The employee that arranged for the move made a big deal that they were moving them to an upgraded room because that was all that was available and told them they should be really grateful not having to pay extra. This made absolutely no sense; considering the room that they were moved to was smaller then the one I was staying in with no extra amenties or anything else to speak of; yet thiers was considered an upgrade while our was supposed to be standard. We booked three of the same type of rooms at the same price with the same description; yet got three completely different results. Seems they have several styles and floorplans and label the rooms whatever they want. Check out was a madhouse. There were more then a dozen people waiting for a cab; with clueless bellmen and valet drivers running around mixing people's luggage up. We paid more then $300 per night; per room and expected a little more in terms of service. We had such a great time in Seattle and I try not to think too badly of the hotel; but I will not stay there again when I return. Bottom line: a nice place with decent amenities; but the hotel tries to come off more ritzy then it actually is.
100585,emilita28,10/09/2007,Not worth the high price We stayed on a Saturday night in a 'Double Double Deluxe'. The base price of the room was $318; and with taxes and everything it was closer to $375. For that price; I was expecting something really nice - this wasn't it.When we checked in; the front desk person seemed really disinterested and barely spoke to me; and I was taken aback when I was handed the room keys...without a word! She never said you're in room such and such; the elevators are over here; our amenities are blah blah blah. When we checked out the next day; we had a different front desk person who also said barely a word to us! It was weird; and not the kind of 'over the top' service that I'd expect from a pricey hotel.The room was somewhat shabby. The carpet was old and tacky looking; and had several stains on it. The sofa in the room was a brown velvet piece that has seen better days. The beds themselves were fine. The room advertises a dvd/cd player. When we tried to play a cd; we couldn't get it to work. We called the front desk and after several rings; they picked up and told us that maybe some cords had come undone in the back of the tv. They wanted us to muck about with the cords and figure it out - all with the tv bolted into the armoire so you can't really reach a hand back there. We also ordered from room service. Again; the phone rang several times before anyone answered. The food was pretty plain - for example a $15 panini that was mostly bread (and dry bread at that). The room comes with a goodie basket and minibar - yes; you guessed it; we had to call for the mini bar key and it took forever for anyone to answer the phone. I was disappointed that there aren't any free goodies with the room. I mean; if the Doubletree can give you a cookie for a $30 hotel; how come you have to PAY for a cookie with a $300 hotel?? In the closet are two animal print terry cloth robes that have been washed so many times that they are extremely faded; and also two pairs of socks that you are welcome to - for an additional $11 per pair!! One last gripe about the room is that the bathroom was very small.Overall; the place was okay but NOT what I was looking for with the amount of money I spent. Altogether I spent about $450; but next time I'll take that amount and spend it at a classier place.
100585,Luv2travel009,10/01/2007,Horrendous Service The staff at the desk were terrible. Bordering on rude. No convenience bar key provided; yet tried to charge for soda from room. No vending machines in hotel.The mandatory car parking service was good; but expensive ($28/day).We were given lower floor and had to deal with construction noise across the street and the on-ramp to the freeway. The hotel is convenient to the freeway.Whatever you do; don't go to the adjacent restaurant. We had to track down our waitress to get our bill so we could check out- she was in the lounge having HER breakfast!!Suggest you pay the higher price around the corner at the Crowne Plaza.
100585,glow4011,08/31/2007,Nice hotel and a good location This hotel is located on 5th (between Seneca and Spring; closer to Spring); across the street is the Seattle Central Library; near financial district; six blocks to waterfront and ten minutes walk to either Pike or Pioneer Sqaure. Close to the freeways. We had a King and used the sofa pulled out for our teenager. They gave us a room on the second floor (too close to the street and asked to switched to a higher floor; no problems). The staff was helpful and friendly; very professional. Complimentry coffee/tea downstairs in the lobby every morning. Room: The king bed had duvet and nice soft sheets; very nice. Toiletries were L'occitane during our stay. A fridge fill with standard drinks and goodie basket (not free). The bathroom were adaquate; but no vents. Rich colors in the room. We found out it's a pet friendly hotel. There is an Italian restaurants in the hotel; suppose to be really good; but we didn't eat there. Not too many restaurants close by; you need to walk down to the waterfront or closer to downtown for better selections.Small lobby (it's a boutique hotel) with a wine reception in the afternoon. Parking was expensive; but it's normal for most city hotel. Valet parking with in and out privilege. Could take more than 15 minutes wait; so plan accordingly. Overall; a good experience!
100585,cgstine33,08/21/2007,What a hotel... This is a really lovely hotel. When we checked in we were given a queen bed instead of the king we reserved (apparently they are the same price and they can do this when they run out of king rooms) but I have to say that it didn't even matter. The room was luxurious with rich colors; a spectacularly clean bathroom and sheets that were to die for. The location is great as well; right near the new public library. When our DVD/CD player would not function; someone came to fix it within five minutes of our call. Great service!
100585,Hiroshige,08/19/2007,Good Hotel--If its Problems Won't Bother You This hotel largely meets the standards of other Kimpton Hotels; as indicated in many of the other reviews. But there are a few things one should know about it.There are very few truly quiet rooms in this hotel. Many of the rooms overlook Spring Street; a steep grade on which trucks constantly grind their way to the top. Other rooms (the largest and nicest) cluster around the elevators; which chime whenever the doors open. If you don't mind this noise; the hotel will be a fine place for you. (For the others; I think the hotel should have a stock of white noise machines on hand to lend to guests.)Second; if you bring your own car; be aware that some of the cars are parked in the open; apparently near a colony of large birds. My car was returned to me covered with bird droppings. This; I was told; might happen to about one-third of the parked cars on a busy night.Finally; although the rest of the hotel measures up to the high Kimpton standards (especially the staff); the rooms lack the usual good FM radio/CD/speaker systems that distinguish Kimpton from the pack. In addition to our TV; we had only a little bedside clock radio. Decent enough in quality; but by no means special.
100585,Fenway7,08/17/2007,Great Boutique Hotel This is a great boutique hotel located in the financial district of Seattle; just a 10 minute walk from Pike Place Market. Maybe not the best place to stay if you want to be right in the middle of the action though. Vintage Park has a great restaurant and wine tastings right in the hotel. If you want to stay in a little quieter area; but still close enough to all the excitement of Seattle; I'd definitely recommend the Vintage Park. The rooms are awesome; with really comfortable beds; a large bathroom; and beautiful decor.
100585,Kate17,08/06/2007,Great location; nice touches I probably wouldn't have stayed at someplace so upscale had I not lucked out with a great rate on Expedia ($112); but I was thrilled that I was able to because the location can't be beat. Blocks from all the great sites and a short walk to the waterfront and ferries.My room was tiny; but fine for me because I was alone. It was clean and well-maintained. View was a typical non-existent city view of the parking garage. Well-stocked mini bar and nice L'Occitane toiletries. There was a DVD player in the room and free wireless Internet; which were nice bonuses.I didn't partake of the wine happy hours; but the folks that I passed who were taking part seemed to be having a nice time. My only real complaint is the cost of the parking. Just too much; but what choice did I have? The valets were quick about retrieving the car though; so that was nice.I'd stay here again for the right price.
100585,Kristen78,08/04/2007,Very friendly and hip staff Although this hotel was quite expensive; it was worth it. I had a room with a great view of downtown. The front desk and bell staff were friendly. One of the night bellman who look almost like Johnny Depp went out of his way to deliver room service and a roll away bed. I highly recommend Hotel Vintage for any visit to Seattle.
100585,JAXtravel,07/26/2007,The HVP is a Diamond among hotels in Seattle Hotel
100585,marksocal,07/26/2007,I don't understand the good reviews - TINY room; NO view; apathetic staff proximity of bed to wall approx 12 inches
100585,jsnap,07/21/2007,Wonderful hotel The Hotel Vintage Park is a boutique hotel and is part of the Kimpton Hotels group; which are known for being lovely and eco-friendly too. I have stayed at a few other hotels in town; but this was by far one of the nicest for serveral reasons. I'm not a big fan of big chain hotels; but I do stay in them on occasions too. However; I prefer personable places that remember you when you come back. I had joined their club before we arrived; and though I had never been to a Kimpton hotel before; I was treated as though I was a regular. Special gifts in the room were just as I had ordered. Orgainc fruits; sparkling water; and chocolates; for my daughters as well as myself.When we showed up at the hotel; I was sick. I wasn't sleeping well and was keeping my family up at night with my coughing. When I spoke to the front desk about maybe getting another room on the same floor; I was easily accommodated; despite the fact the hotel was pretty full. They moved us to a higher floor so we could have rooms across the hall from each other. And even though the elevator was right next to my room; I never once heard any noise coming from the hall; the elevators; or the rooms next to me.I found out later from my sister that Paul Newman had stayed at this same hotel the week before I arrived. Now; we don't normally rub shoulders with the rich and famous; but it seems his taste for eco-friendly places are on a par with mine. And it wasn't too expensive either. Everything was great; though I agree their parking garage is expensive; but it is very protected too. There is free overnight parking on the streets after 6pm; but you have to out there by 7 or 8 am to get a parking permit if you plan to stay longer. Personally; after doing this one morning; I found I prefered spending a couple extra dollars was worth my extra hour of sleep.Wonderful morning coffee and teas. I never saw any food though in the mornings. We missed the wine hour and didn't get a chance to eat in the restaurant; as we were eating with family most of the time; or being tourists.I'll certainly stay here again; or one of the other Kimpton hotels in town; from now on.
100585,cruztopless,07/21/2007,Another excellent Kimpton experience We had a pleasant experience at the Hotel Monaco in S.F. so we decided to stick with the Kimpton hotels when we vacationed in Seattle. Hotel Monaco Seattle had no rooms available so we stayed at the sister hotel; Hotel Vintage Park.Pros -1. The room was a good size; well furnished and comfortable. It was also appointed with all the necessary toiletries ... nice stuff by the way!2. Staff was very friendly. The concierge spent a lot of time with us to plan a day trip to some wineries.3. Wine hour from 5 to 6 where we got to try regional wines.4. Excellent location across from the library and within walking distance from the waterfront (10 minutes) and Pikes Market (15-20 minutes). There are a lot of excellent restaurants in the area. Try the Ipanema restaurant for wonderful Brazilian food and drinks.Cons -1. The pillows were too firm. We asked for some softer down pillows but they were unable to accommodate us.2. The view was of some construction going on next door. Not the hotel's fault but the room didn't muffle the sound very well. A lot of street noise could be heard.3. The concierge was very friendly but she didn't really instill confidence.4. I'll list the $30 valet parking here but to be fair it isn't much cheaper in the parking garage. This is probably the norm for the area. Besides; the cabs are plentiful and reasonable especially since a lot of attractions are nearby so just skip the car!I didn't try the restaurant but I heard several people at the hotel say it was very good. Overall an excellent experience. I'm giving it a 4 out of 5 stars because it's not perfect but for about the same price as a generic big named quality hotel you get something with more character and charm.
100585,AliChris,07/09/2007,Beware of Queen Rooms I spent 2 nights here on vacation with my fiancee. We had spent the previous 2 nights at the Bellevue Hyatt (very nice hotel).I booked through the Kimpton central reservation and they matched the rate I found on expedia ($129/night) for a room with one queen bed.Because we were early; I did not expect to get a room; but was pleasantly surprised when they said one was available. Unfortunately; the room was on the 3rd floor with a view of the wall of the building next door. When I phoned to inquire about a room on a higher floor or with a street view; I was informed that all the queen rooms are inside rooms (i.e. facing the building next door). I could have moved up to the 10th floor so I could at least look over the building next door; but the room was 100 sq. ft. smaller!! I think that they should have mentioned this when I was booking; or at least somewhere on the hotel website. I probably would not have booked here if I had known I had to strain my head to look out the window to see if the sky was blue; especially since parking was $30/night extra. (There is no self-park option at the hotel. The bellhops did not know the cost of nearby parking; so we drove across the street to check. I think it was maybe $2 less per night.) One other minor quibble is that the concierge was not on duty after the wine reception; which I would think is prime time for dinner recommendations. I did like the free internet; the L'Occitane toiletries; the bed; the magazines; and the wine reception. The restaurant; Tulio; was quite good. This is the 2nd time that we had eaten there. It is not your typical hotel restaurant.We also ate at Serious Pie; which I highly recommend. They have gourmet thin crust pizzas in a casual funky setting. It is one of the Tom Douglas restaurants.Overall; I wouldn't stay here again because I don't think the value for money was that great and because I felt a bit mislead. I think you can get a nicer newer room for the same amount of money. This hotel was rated four stars; which it might be if you pay for the king premier room. However; I don't think the queen rooms are as good. When I compare it to the Bellevue Hyatt; which is also four stars; the Hyatt is far superior.
100585,beachchairVirginia,06/21/2007,Loved this hotel! This was the best hotel we stayed in on an extended trip through Alaska and the Northwest. The price was very reasonable for a beautiful; historic hotel in a wonderful location. They even upgraded us on arrival just because a nicer room was available. Everyone on the staff from the valet parking to the front desk staff to the bellman went out of their way to be helpful. The free Haagen Daz delivered by room service and good morning coffee were a nice bonus. This is a special find if you want to get away from all the generic chain hotels.
100585,Mianel,06/15/2007,Nice boutique hotel I could stay only two nights here as the hotel was fullty booked because of a big conference. Old building downtown Seattle on walking distance of the Conference Centre and anything else you want to do. Nice place; not like the standard hotel chains; but with its own unique characteristics. Nice large and comfortable room; wireless internet connection for free but the desk was quite small to work on.Breakfast is not included but unless you like a big breakfast; go to the cosy lounge in the morning for a good cup of coffee and some cookies and all morning papers for free. Last but not least every late afternoon (from 5 to 6 pm) there is a wine tasting; again for free.I liked my stay very much and it was a pity that I had to move to another hotel after two days (which was my own fault as I booked too late).
100585,viajera79,06/11/2007,Comfortable; clean and great location I stayed at the Vintage Park for a week while on business in Seattle. My flight got in early and they were able to accomodate me; but in a very small room. Being that I was going to be there for so long; I asked if I could be moved to a bigger room; which they did without hesitation. Needless to say; the staff was extremely friendly and accomodating.The location of the hotel is great - across from the public library and within a few blocks of central shopping areas; and the public market. Their restaurant; Tulio was also very good.
100585,EmEs,06/10/2007,Nice place to stay Stayed just one night at the hotel prior to leaving on an Alaskan cruise; and wish we could have stayed longer.Nice rooms; good beds with soft sheets; and clean as a whistle.What more could you ask? It is close; about five nice blocks to Pikes Street Market and in the middle of up scale shopping.Nice restaurant in the hotel too. Wine tasting every eve and fresh delicious coffee starting at 5:00am. Kimpton does a good job and allows your favorite pup; too!!
100585,hamhem,06/09/2007,Great hotel in a excellent location. Excellent location. Very good front desk. Tulio Restaurant is good for breakfast; lunch; and dinner. Very confortable beds. Great bathroom supplies.
100585,Miss7,05/29/2007,Friendy Hotel Staff-Romantic setting Very friendly hotel staff; they even have a former olympic medalist named Rey-Phillip working there who was very funny and polite. The guest rooms were very clean and had that classic romantic feel to it.
100585,marcoto,05/21/2007,Nice Place But ..... corridor2
100585,docdebris,04/02/2007,Loved It! Great hotel; friendly staff; and nice central location. I've read some reviews about the breakfast served at Tulio's as being good. Please don't waste your money; and head down to the Pike Market to check out Lowel's Diner. Enjoy the great view of the Sound while sipping a really good Bloody Mary. They also had the best corned beef and hash I've ever had.
100585,juliebug52,03/22/2007,One of a Kind...Every Kimpton Property Tells a Story If you want a cookie cutter hotel; do not stay here. The lobby is small and intimate. I love where they have the evening wine reception by the fireplace. Kimpton properties are all different; ly historic and they usually have a little shock value. Something you might not expect but fun! Our room was quiet and comfortable and had windows that open! The staff friendly and helpful. No coffee pot in the room but they have coffee in the lobby. Pet friendly; bring Fido or Fluffy. Good location but bring your walking shoes for the hilly streets. You can purchase a pass for a great fitness center with steam room and lap pool. Check out the library across the street.
100585,NotooPicky,03/01/2007,Not Very Good in Any Respect A frequent business traveler to Seattle; I was interested in trying the Vintage Park due to the great reviews it received here. Normally I find the reviews reflect my experience; but not so in this case. My first night I arrived late and ordered room service - after a while there was pounding at the door; and when I opened it the guy who parked the car pushed a salad at me and said that it was on the house since they did not have what I ordered. Then he ran off. The rest of my stay didn鈥檛 get any better. I came back to the room the next evening to find that the air was un-breathable and hazy due to an unbelievable amount of cigarette smoke - when I called the front desk I was told much to my amazement that I was on the smoking floor! Yes; my reservation was for non-smoking; and I am not sure why it was annoying to the woman at the front desk that I was not going to stay in the room. The rooms are decorated in a manner reminiscent of a 1960's Italian bordello; complete with large mirrors. The reception area within which wine tasting occurs was the only thing smaller than the hotel room; and it simply wasn鈥檛 worth pushing into the crowd. Most of all; I will never forget the sweet potato gnocchi that looked and tasted suspiciously like tater tots.
100585,MarcusS,02/08/2007,Great downtown hotel - good value Stayed one night on business trip. Great experience - really comfortable bed - good mattress and soft pillows. Easy check in and out. Great style - it's a Kimpton! Didn't eat at Tulio; but the place looked good and busy.Will stay there again and have no hesitation in recommending
100585,mjcampbell,01/19/2007,Worth much more than the price The Vintage Park Hotel is conveniently located downtown; next to the Seattle Public Library (if you like modern architecture; you NEED to see this); and just off I-5 (Seneca Street exit - left exit); and a scant 3 blocks from Pacific Place; Nordstrom; and a little further (but walking distance; even in the cold!) to Pike Place. There is no appreciable view from the hotel; so don't expect to overlook the Sound or wake up to the Space Needle. But; the beauty of the Vintage Park is what's inside; not outside.The daily wine tastings are good; and we met with both Concierges during our 4-day stay. They feature a red and a white at each tasting. Speaking of the Concierges; they were both wonderful and helpful for us in setting dinner reservations; finding shows; etc. Very cheerful.The lobby is very cozy; and the large fireplace keeps the chill out and the ambiance in! Enjoy the wine tastings while warming your tozies. Tulio; the properties' restaurant; is comfortably appointed with dark wood tones; and the food was very good. I particularly recommend the frittata for breakfast; as this was a wonderful morning start.The rooms were small for our taste; but nicely appointed. There was a TV (armoire) with a DVD player; queen size bed; desk; sitting chair; and a chair at the desk. All this made the room a bit cramped; particularly since the closet is small as well; with little room for put a couple suitcases in. The beds were Tempurpedic; and the amenities were Aveda - why did we bother packing our travel kits!?!? The bowed shower curtains were welcomed; as was the good water pressure (sometimes; this is an issue - not here!). The hotel is pet-friendly; but we could detect no pet-friendly odors or other signs of pet trouble. There were two robes in the room - if you are a robe queen; bring your own... these were wacky leopard colored (which was kinda fun); small (not as much fun); and a little scratchy (no fun at all).I must admit that we had expected a little more from the wine themed rooms claim. True; each room was named for a Washington State winery; with the vintner's name over the door (ours was Covey Run; one of the larger wineries and previously known to us). And; there was a magazine on Washington State wines in the room. And yes; there was a wine channel on the site TV. But - there wasn't a single bottle of wine in the honor bar; let alone from our sponsored winery! A minor blemish; to be sure; but we had really expected that the wine theme would extend to the Honor bar. Perhaps; they could consider that for the future; but I'm sure it's a lot of overhead; with the number of wineries that they theme.Parking is $28 a day; with in/out privileges of course. Expect the 16% state tax on your bill for the room. I had a minor billing issue (room booked for the weekday rate through the weekend); which is being resolved now. I also noted that when you book on the website; and your stay mixes weekdays and weekends; you'll be charged the (higher) weekday rate for the entire trip. Call the property direct to fix this.Overall; the hotel is pleasant; the staff goes out of their way to solve problems and make your stay great. They go out of their way to make up for the minor misgivings we had with the room. The location is good; and we would stay there again.
100585,DougDilvo,12/22/2006,Another Great Stay-Trip # 3 for us at the VP My wife and I stayed at the VP for one night. This was our third time staying at the property. The first time was on a Priceline Bid; and fell in love with it. We booked a package deal that included a bottle of wine upon check in and free parking. (parking is expensive at all Seattle DT hotels; usually $25-30 per night).We booked a King Premier room. It is a bit more expensive; but worth it to have some extra room. If you book this room; ask for a room that ends with 02 (7002; 8002; etc;)..These rooms are bit lager than the others. We stayed in room 1010 this time; and found out the hard way the 02 rooms are a bit roomier.As usual the staff was friendy and cooperative. Check in and out was extremely swift; and our car was retrieved in less than five minutes.The evening wine tasting from 5-6 is always a bonus. Good wine; nice atmosphere and very relaxing. Only complaint was some late arriving folks at around 3 am next door that were very loud in the hallway. Other than that; our stay was exactly what we were looking for.if you are looking for some personal attention; less crowds and fantastic accomodations stay the VP. This property does not have a pool; and is not ideal for kids..but for adults staying on business or leisure get-a-ways it's fantastic. It is close to all downtown shopping and sites. Again; I highly endorse the VP and will stay here again in the future!
100585,generx,12/13/2006,Great little hotel; even better restaurant... Drove up and stayed for a night last month (had a meeting in Seattle early the next morning) Quick check-in; just got a regular room --it was tiny but clean and quiet. Service more than made up for the older building. The free-wifi is convenient; and they even have an iMac in the lobby for guests to use. Had a couple of glasses of local wine during their wine hour (lots of hotels do this and but it is a nice touch) The Koolhaas designed Seattle Public library is right across the street (great vertigo-inducing architecture on the upper floors)The one thing that really stood out was the restaurant (Tulio) I'm in Seattle often and will make it a point to eat dinner there again even if I don't stay at this hotel. Cramped; loud; delicious. Enough said.Room service/breakfast was prompt but just average.Valet was quick; noticed that they charge ~$10 more for valet/overnight parking than just about all the downtown hotels (I'm not sure why) It is really close to the I-5 freeway onramps so if you need to go north or south in a hurry; it's really convenient. I can recommend a stay here; although personally I prefer the Monaco nearby. For tourists/first time visitors; the Paramount or Inn at Market are closer to the walkable sites for about the same price (not that this hotel is really far; just not as close-in as the others)
100585,kscpdx,11/15/2006,Vintage Park is Wonderful! After a change in business plans allowed me to leave Central Washington early on a Friday afternoon; I had my wife call the Vintage Park to check availability for that same night. Because I'm a member of Kimpton's In Touch program; the hotel not only provided me with a deluxe room at the last minute but also knocked $30 off the rate. After a 2 hour drive through the snowy Snoqualmie Pass; arriving at the Vintage Court was a pleasure! We've stayed at this hotel a few times over the past year or two with our dog (one time we arrived after the complimentary happy hour and the front desk gave us a bottle of wine and two glasses to take up to our room) ; and I just can't speak highly enough of the hotel and their staff. Great hotel in a great location!
100585,rms519,11/07/2006,Warm; friendly; and comfortable I stayed at the Hotel Vintage Park for two nights while in Seattle on business and found it to be excellent. The staff was friendly; accomodating; and fun (I was there on Halloween and they wore subtle costumes and had a big box of candy at the desk). The room was warm and cozy with deep colors; many lamps (no harsh overhead lights); and a comfortable bed with nice linens. The bathroom had a large granite counter and Aveda bath products. The hotel offers a complimentary local wine tasting each evening; and this was a highlight. Again; the staff was terrific and they taught us tricks you can do with wine corks and actually gave several of us full bottles of the wine we had been tasting to take with us.I don't often find myself in Seattle; but the next time I do; I will be staying at the Hotel Vintage Park again!
100585,Skiprob,10/16/2006,Excellent Experience Hotel Vintage Park offers a wonderful alternative to the large hotel chains in downtown Seattle.Great location; excellent staff and a comfortable first class room.Excellent experience and will stay there in the future.
100585,Jacktraveler,10/11/2006,Excellent Choice Great experience at this little boutique gem right around the corner from the W and the Fairmount; which are both over 100 bucks more per night. Room service from the italian restaurant Tulio was very good as well. Would stay again in a heartbeat. If you're on a 200/night budget for business; this is a layup.
100585,HAPPYBIRDJZ,10/08/2006,3rd Time Back I first stayed at the Vintage Park 8 years ago. They are part of the Kimpton hotel chain; which I have also stayed at in San Jose; CA. Their hotel is pet friendly-which I appreciate because we were travelling with our dog. Some hotels will only allow pets in smoking rooms but this is not the case here. We like the Vintage Park because although you are in a large city; it has the feeling of being at a country inn with the inviting fireplace and comfy overstuffed furniture in the lobby. Another wonderful feature is the free wine service in the lobby in the evenings. After we had a few glasses of wine in front of the fire with other guests; we went into the restaurant for dinner. The gourmet dinner was excellent.The only negative input I have is that the room seemed to be a bit tired; and needs some freshening up. Also; there was a $30 per night charge to park your car; which I did not expect. That seemed a bit steep when we paid $179 per night and dinner over $100.
100585,WorldlyGal,09/24/2006,Upgraded and Delighted My husband and I stayed here for two nights in early September pre-cruise. We got an excellent AAA rate of $150/night plus taxes on the hotel's website; and found ourselves upgraded on check-in to a double/double bed corner suite on a concierge level (Fl 9). The room was large; with comfortable beds; and nicely decorated and quiet. Bathroom was fine; though not over-large. (The hotel is in an older building.)The hotel has free wireless internet that worked very well in our room. All guests are treated to a wine reception at 5 PM; and freshly brewed coffee and tea are available from 5:30 AM - 10 AM in the hotel lobby. Free daily NY Times rounded out the amenities nicely.The hotel -a Kimpton property - is centrally located one block from the Seattle Public Library; five blocks from Westlake Center shopping area; and about 8 blocks uphill from Pike Market Place. We ate one night at Etta's Seafood Restaurant near Pike Market Place and took a taxi back to the hotel because of the steep uphill incline. Reception staff were friendly and helpful. The lobby/reception area is small; and there's no business center or gym onsite. For the price; we were really delighted and would definitely stay again.
100585,jw9691,08/07/2006,great little hotel! This is a great hotel overall; and at the rate I got on the internet ($159); quite a bargain. Great service; convenient location; good restaurant on site; and helpful staff. My room was a good size; with a huge bathroom and very comfortable bed. The free wireless internet throughout the hotel was a nice perk. I was able to walk almost everywhere I went; though it's also convenient to buses; which are free in the downtown business area. I'd recommend this place without hesitation.
100585,gavindoyle,08/02/2006,A very excellent hotel expreience Our trip to Seattle has been very good; and Hotel Vintage Park has made it excellent. Their in-house restaurant (Tulio) is quite superb; but for those who like to explore; the hotel is right downtown and there are quite a variety of great eateries within a few minutes walk. The staff are extremely friendly and helpful. We're on our honeymoon; and they presented us with a bottle of champaigne and a very kind handwritten note of congratulations. In addition; they have a complimentary wine tasting each evening (with a very knowledgable staff). The rooms are quiet. The beds are comfortable. And they suceed in making their patrons very happy! There isn't another hotel we'd stay at in Seattle!
100585,cecomp76,07/19/2006,Adequate Hotel - Not Horrible; Not Spectacular Vintage Park Room
100585,CFIGuy,07/17/2006,Kimpton hotels are a step above I just got back from a four night stay at the Hotel Vintage Park. We were lucky enough to get an AAA rate of $152 per night for a standard King room. Normal rates seem to be a little higher. I signed up for Kimpton's frequent traveller program before arriving. I would highly recommend this to anyone who books through the KImpton site. The frequent traveller program notes preferences; such as bed type; smoking preference; floor preference; pillow preference; and location of the room on the floor. Prior to arriving at the property; I book a town car through the valet. Upon arriving at Sea-Tac; I was advised to call the driver on his cell phone. I arrived at the baggage claim; and called the driver. He had no idea about me; and was no where near the airport. Not a good start. We took a limo (basically the same price as a taxi) to the hotel; and in the process; saved either $5 or $10; as the hotel's car service was either $40 or $45. Upon arrival at the hotel; check in was quick. The front desk was very concerned when I mentioned that the car service was not expecting me. They grabbed the reservation book from the valet; and my information was all in there. They weren't sure where the ball was dropped; but made up for it with a credit in the hotel restaurant (other things were offered; I preferred the restaurant credit).We made it up to our room; and every one of our preferences were met. We were in room 1105. We entered our room; to our bed turned down with chocolates; sparkling water; and fresh grapes. The radio was playing classical music. We noticed that a coffee maker was missing; and called down to the front desk. The front desk promptly sent up a coffee maker with fresh ground coffee on a silver platter at no charge. I tested out the wi-fi access almost immediately. Everything worked perfectly. For other forms of electronics; the TV had almost every channel under the sun available. The mini-bar was well stocked; but prices seemed to be about $1 more per item than other hotels. Our friends were staying at the Sheraton; and this was true with their mini-bar. The bathroom was well stocked with Aveda products; two bathrobes; and cotton balls; q-tips; etc. The faucet hardware was fancy; but everything else was just your standard hotel bathroom. Also; noticed a little dirt on the floor after a couple of days (wasn't sure if it was there when we checked in). Also; housekeeping did not restock amenities. Had to ask the front desk to send up more shampoo. The restaurant at the property is nice. We only had breakfast there. Lunch and dinner look nice; but it is gourmet or fancy Italian. No pizza or spaghetti here. Personally; not my cup of tea; but that's just me. Other restaurants are around in abundance; but because the hotel sits on the border of the financial and shopping district; it is a couple of blocks walk to the nearest restaurant. As for the common areas; there aren't too many. The lobby/lounge was where the evening wine hour was; as well as where fresh coffee and tea were. The wine tasting was nice; although I was a bit surprised to see them checking names against the hotel register. All of the staff that we met with downstairs were great. The staff really are the shining stars of this property.In my opinion; if you can get this hotel for around $150 per night; I would highly recommend it; especially when the 2* hotels are only about $20 cheaper (at least in the Summertime)
100585,Simbirsk,06/19/2006,Location; Location; Location. This hotel satisfied my wish to be within walking distance of all the Seattle sites so I wouldn't need a rental car. It's about 5 blocks from Pikes Market; a heathier but doable distance to the ballpark and older districts of town. As far as the hotel itself? I checked again to see what a 4 star hotel is supposed to encompass; and outside of not having any workout facility; this did meet the requirements. It's front lobby area is a bit tiny; but I wasn't there for that. Staff was young and helpful. I wasn't blown away by anything; but there wasn't any real downfall. In the end; it was really about location; and for a price under $ 170. a night before taxes; it fit the bill.
100585,Foodie2006,06/09/2006,Great hotel; great location Very nice stay here for business. Highlight was restaurant recommendation for Brooklyn four blocks away. Oyster and wine flights...best calamari ever...amazing. Hotel has nice accommodations and amenities - especially for women business travelers. Liked the decor and the friendly service. Felt like a boutique hotel experience. Will stay here again.
100585,ATripAdvisorMember,05/15/2006,Princess Who Found the Pea We arrived an hour before check-in and after waiting 15 minutes in the lobby to check in; were given the key to our room. We were shocked to see that the desk clerk had assigned our room to the couple ahead of us. Thankfully they were not newlyweds. On again waiting in line; we spoke to the same clerk who was shocked that such a thing could have occurred and chose to personally check the next room herself; before assigning it to us. Presumably; she felt it was a computer; not a human error. We were not impressed by this point; especially after being confronted with a $30/night parking fee. We were then given a corner room - the only demonstrated make up - that was bright; fairly large and airy (at $260 US per night; it shoudl have been). The bathroom was tiny and the toilet did not flush until we adjusted a valve in the tank. The T.V. could not be viewed from the bed despite offering a variety of pay per view movies. The bed was one of the worst I have slept on. It was not the Kimpton Perfect Bed boasted of in their brochure. It was a hard; cheap king mattress; with no down featherbed on the non-pillow top mattress. It made for two bad nights sleep mitigated by good black out curtains (needed to augment a bad sleep with more sleep) and soundproof rooms. This hotel has potential and would be wonderful it if lived up to its brochures.
100585,ATripAdvisorMember,05/13/2006,Good hotel missing some key elements We arrived at the Hotel Vintage Park mid-week an hour before check-in after flying cross country and were somewhat put off that there were no rooms available for our requested (slightly) early check-in. The staff politely checked to see if there would be any rooms available only after we pressed them on the point; and we were told we could wait 15 minutes for a room in the very small lobby. We did; but instead of the king room we requested the front desk apologized that only a queen was available (this only 45 minutes before official check-in mid-week - somewhat hard to believe). Imagine my surprise to find not a queen bed at all but a full sized bed (we sleep on a queen at home; so I know the difference). When I asked about it I was told it was a queen and not offered a different room. Also; contrary to some of the other reviews; it was most definitely not a tempur-pedic mattress; though it was a comfortable bed. The bathroom had no vent/fan; and the room was quite small; so everytime we showered the room became stuffy and humid (even after leaving the windows open and returning after several hours; the ventilation was that bad). The Aveda products and free newspapers were appreciated; but offset by the expensive paid internet ($6/15 minutes) and lack of coffee in the room (served downstairs each morning). The only real positive was the location; which was right in the middle of downtown; near the library; symphony; shops and restaurants. For the nearly $200/nt price; I would not stay here again.
100585,fedexflyer,05/09/2006,I Love This Hotel The Hotel Vintage Park in Seattle is part of the Kimpton Group chain of boutique hotels. While I've stayed elsewhere in Seattle; I keep coming back here due to its comfortable rooms; convenient location and its eccentric European-style charm. Upon arrival; I handed my keys to the valet ($30 for overnight parking) and was quickly checked into my room. The rooms have recently undergone a modest renovation; including new wallpaper; carpets; bedding and cushioned furniture. The bed has a very comfortable Tempur-Pedic mattress; which may take some getting used to if you've never slept on foam before. As with all Kimpton Hotels; the Vintage Park uses high quality Aveda bath products; has a very nice evening wine reception (featuring Washington wines) and has a very good; very creative restaurant in the lobby (Tulio). There is a nice selection of free newspapers available in the lobby; along with complimentary coffee in the morning. As a Kimpton InTouch member; a plate of grapes and two flavors of sparkling Italian fruit beverages were brought to my room. While I do have some small quibbles with the property--there is no Fox News on the TV; it is very difficult to get into the on-site garage during peak traffic times; there is no view from the rooms; the lobby is very intimate (i.e. small)--the unique feel; attentive staff; wonderful food and great downtown location make it a great place to stay in Seattle. I highly recommend this four star property.
100585,tennman,04/26/2006,Great Hotel Excellent room. Very helpful staff. Well located for walking around Seattle. We enjoyed our stay very much. Our room was small but extremely well appointed; very comfortable; and sparkling clean. The room was wonderful for sleeping - no noise and great curtains for blocking light. We didn't have a view but at the price we paid we didn't expect one. The wine tasting (free from 5-6pm) was a nice touch although the location was a little crowded. The Vintage Park exceeded our standards and we're pretty picky. We'll stay at there again.
100585,CraigWoodward,04/17/2006,Excellent Hotel Room
100585,ATripAdvisorMember,04/11/2006,2nd to none in service I was there with my daughter on a birthday shopping trip and we upgraded our hotel with the Clipper to The Vintage Park for 3 nights and enjoyed the deluxe; non-smoking suite on the 10th floor. They even sent up a complimentary bottle of their Best sparkling cider when they found out it was my Daughters 17th Birthday!The staff were 2nd to none and it was really nice to mingle with other travelers and sample local wines with their complimentary wine pouring every night. Coffee service in the morning was also available as was their much needed unbrellas! They are practically next door to the 5th avenue Theatre where we saw a Broadway musical for under $50! My daughters price $20 and mine(Adult)$27 Unbelievable! We will only stay at the hotel Vintage Park when we're in Seattle!
100585,ATripAdvisorMember,03/02/2006,Beautiful; charming and a little eccentric... We had the pleasure of staying at the Hotel Vintage Park in Seattle for New Year's Eve and for an additional 3 days. This boutique hotel is a beauty. Totally charming; great ambiance and loads of personality with a touch of that great eccentricity that makes everything more interesting. Beautiful funky fireplace that is SO cozy...Also; the staff were wonderful--from the valets/bell hops to the front desk and the concierce. Francesca; our concierge; was a delight. She found us a wonderful; local vegetarian/vegan restuarant on New Year's Eve--Cafe Flora--that absolutely blew us away. I swear that it was the best meal I've ever eaten in a restaurant. And you can rest easy: REALLY comfy bed. Our room was Small (to be expected in old; gracious; boutique hotels)--but a fantastic location; central to everything in this delightful city. This is not your daddy's ho-jo! We cannot wait to come back!
100585,Cortez55403,02/20/2006,Very excellent location and service 3 of us stayed 3 nights at the Vintage Park. Wouldn't hesitate to do it again.++ Great location within walking distance of top shopping and Pike's Place Market. Around the corner from W hotel and Hotel Monaco. 1 block to Seattle's Finest coffee and Starbucks. Across from spectacular new public libary (for architecture geeks like me.) Friendly environment. Excellent front desk; valet parking and concierge. Our concierge; Francesca; never erred in her recommnedations: Brooklyn for oysters/cocktails; Cafe Compagne for brunch; Dahlia Lounge for dinner; drive to UDub and Asian Art Museum. All very fun. Wine tasting at 5 pm a nice treat in front of the fireplace. Rooms: large with 2 double beds plus foldout couch. Small bath. Restaurant: Tulio's is fine but just ok. Less than I expected. Bar is small; friendly with excellent beers and scotch selection. No fitness facility is a problem. No problem staying here again.
100585,ATripAdvisorMember,02/08/2006,Great Boutique in heart of downtown. This is my 2nd stay at the Vintage Park. The location is excellent as it is within walking distance of everything down (ie. market; public transportation; shopping; Belltown) and around the corner from I-5.I was given a King premium room which was located near the elevator but I didn't hear any elevator or exterior noise for the duration of my stay. Room was very spacious and included a couch; coffee table; desk; great ego chair; spacious bathroom; and nice size closet. I did feel the room was slightly dark vs. my comfort but no major problemStocked mini-bar but you are probably best served walking to the drug store a block away to acquire any beverages.The restaurant Tulio offers a great weekend brunch/breakfast and I would eat there again. I felt the service was slow but I wasn't in a rush.The hotel beats its competition (as in the bigger 4*):. Free Wifi access (usually for a fee elsewhere). Free wine-tasting every evening between 5-6pm (why bother with Happy Hour elsewhere). Quick valet parking.. Located between the W Crowne Plz so finding a cab is never a problem.The hotel lags behind competition in that is doesn't offer a fitness center. If not your interest; no lost!Save yourself money and visit the Vintage Park.
100585,ATripAdvisorMember,02/04/2006,Beautiful but Spendy My boyfriend and I decided to take a short trip up to Seattle for our spring break. We booked our room through Expedia. When we arrived we realized that this hotel was much more than we needed. When we checked in the receptionist tried to overcharge us and assured us that they would have never sold a room for the rate that Expedia gave us. We were able to resovle that issue fairly easily though. We liked the hotel but didn't realize that we had to pay for valet parking and $5 for a bagel! So; I would recommend this hotel if you are looking for somewhere ritzy to stay; but it just wasn't for us.
100585,ATripAdvisorMember,02/01/2006,Loved it This hotel was great. I was in Seattle going through a personal crisis and the staff couldn't have been nicer. I switched to the Vintage Park from another hotel which was TERRIBLE (Hotel Max). I felt like a wandering orphan and they took me in; gave me a warm and luxurious room; free ineternet; and free booze! (They have a free wine reception every evening. Great chance for those traveling alone to converse with others.)I am extremely picky and this place did not disappoint.One small note: The wireless internet in the hotel did not mesh with my computer. It ended up knocking out my wireless ability. This was remedied when I got home. I think this may have been a problem with my computer rather than with the hotel's system; though I've never experienced anything like it before (thankfully).
100585,ATripAdvisorMember,12/19/2005,Absolutely wonderful experience! My husband stayed Dec 4-15(11 nights); I stayed 4. We both do a lot of business travel and I have to say this was our favorite hotel. The wine tasting was lovely every evening; great location; very confortable beds/pillows; very clean; homey atmosphere; helpful staff/cleaners. A very nice touch with the hot apple cider/coffee tea. It made our first trip to Seattle that much more enjoyable. Thanks
100585,PDXDon,12/02/2005,New Favorite in Seattle We Spent two nights at Hotel Vintage Park over Thanksgiving weekend. I've stayed at quite a few Seattle hotels; and HVP is now among my very favorites; especially in terms of value.Its a nice size hotel -- small; but full service (valet; room service; etc). Very clean and well maintained. The rooms we were staying in looked as if they had been recently remodeled and were nicely decorated. Beds were comfortable and Aveda products in the bathrooms are a nice touch. One of the two rooms in our group had a Temperpedic matress; which people seem to either love or hate. Might want to keep this in mind if you have a perference.Location is very good. Walking distance to everything downtown; and quieter than I expected (but; we were on the 10th floor). The amazing new Seattle Public Library is right accross the street; and its definitely worth a visit! You can walk down to Pike Market in minutes.Wireless Internet access is free and worked perfectly. Desk is small; but sufficient. We didn't watch any TV; but the televisions were good sized. Unfortunately; no CD/DVD player which; in my personal opinion; is a great addition to a hotel room.We didn't go to Tulio (the attached restraunt); but I've heard that it is excellent. Very popular. Lots of other great options for food and drink are blocks away.Overall; I found Hotel Vintage Park to be an great choice. We were all very happy and comfortable. Much better and/or less expensive than many hotels in Downtown Seattle. I'll definitely be back!
100585,hester56,11/01/2005,Enjoyable stay We had never stayed here before. We got the room off Priceline. We were very surprised when we checked in that they had upgraded us to a deluxe room. The room was very nice. The reception desk couldn't have been nicer. Our room was quiet; I was a little concerned after reading the other reviews. Our experience was very nice. Check in was very efficent as well as check out. I would stay here again; especially with Priceline prices.
100585,ATripAdvisorMember,10/17/2005,Disappointing stay I just returned from a stay at the Hotel Vintage Park and have to say it was one of the most disappointing hotels I have ever stayed in. I usually stay at the Hotel Monaco; which is lovely! Unfortunately; they were sold out. So; knowing the Vintage is also owned by Kimpton; I thought it would be equally as good. NOT! I requested a premium room and to be away from the elevator. Their version of premium was a small; dated and uninviting room with worn out furnishings; old washed out awful bedding and a tiny tiny bathroom. The room seemed dirty and was definitely musty. Not to mention; I was right outside the elevators! I would never stay here again nor would I recommend them to anyone. It was a total waste money.
100585,Ltathom,10/16/2005,Good For a Short Business Trip We stayed at the Vintage Park for five nights while I was attending a conference in Seattle. I chose the hotel for its proximity to the conference hotel and downtown; and it seemed to be a quieter option than the usual large chain hotels.We'd reserved a King room and were given a room on the second floor; one floor above the lobby facing away from the street. This was fortunate because the hotel is on a main thouroughfare and there is a busy parking garage across the street. It was far enough from the elevators; but during the evening there is a door to the restaurant kitchen that the staff leave open. You can hear the activity from the kitchen and all the chatter down the hall until the restaurant closes. The size of the room was even smaller than I'd expected for a boutique hotel. In addition to the bed and TV cabinet there was a desk and a club chair in the room - all in one corner. When one of us was using the computer at the desk it was impossible for the other to sit in the club chair.The room was decorated pleasantly enough and it appeared to be cleaned well; even the bathroom. The bathroom was small as well; especially the tub/shower. I am 6'2'' and it was difficult to maneuver around. It was made even smaller because the rack holding the towels is in the shower.The windows in the room faced an alley and it was fairly quiet except when dumpsters were being emptied. I would still ask for a higher floor the next time. The room doors are on hinges that allow them to close shut with force it they are not held. That was the biggest irritant - listening to various doors slamming shut during the evening and night. I did not hear any noise through the walls or from above.I did not have much interaction with the staff. They did come to the door a couple of times in the evening asking if we wanted to buy things or if we wanted the bed turned down. One night we left for dinner around seven; and we came back to find all the lights on and the bed turned down. We left the do not disturb sign on the door after that. The morning delivery of the New York Times was nice; and there was coffee in the lobby instead of in the room.The best thing about the room was the bed. It was very comfortable for a hotel bed and I slept well. I would have liked the option of another blanket so we could have taken off the bedspread with the attached bedskirt.Overall; the room was adequate. We were not in the room at all during the day and basically came back there to sleep. I would have found it difficult to spend more time in such a cramped space.
100585,ThompsonTwo,10/12/2005,Fabulous little hotel for special occasions. My wife and I stayed at Vintage Park for her birthday and our 2nd anniversary. VP is located only about 2 blocks from I-5 but you never seem to hear or notice it. It's location is perfectly suited for quick access to Pioneer square; Pike Market or the monorail to Seattle Center. We stayed in their luxury suite (there is only 1) on the top floor and everything was incredible. The suite had a 4 poster bed with the most luxurious coverings; fireplace; jetted shower; plasma TV; sitting area and spa tub. Overall it is around 900 sq ft. The staff was extremely attentive to every detail and the room was spotless; new and richly furnished. Our only problem was that something was wrong with the chimney and a lot of smoke got into the bedroom. When we told the staff; they sent up housekeeping and maintenance immediately and they cleaned the entire fireplace and ran an ozone machine in our room to remove the smell while we were gone. When I reported the problem in my review; the hotel manager wrote me back personally and apologized; promised to have all the chimney's cleaned right away and asked to make our next reservation personally so she could accomodate our inconvenience. The hotel is a bit small (126 rms) and does not have modern conveniences like a pool or fitness room; but if you want a charming and attentive hotel for a special occasion; this is the place to stay. The evening wine reception and Aveda bath products are nice additions and the attached restaurant makes for convenient dining (our room also came with $50 per evening credit towards the restaurant). All in all it was probably the best hotel stay I've ever enjoyed and will definitely consider there again in the future.
100585,lisashrop,09/15/2005,Beware of Double Rooms! Nice enough hotel. Friendly service. Good location. Lovely wine reception from 5:00-6:00. HOWEVER- be careful when you book a standard double room. The only standards are located directly across from the elevator bank on every floor. All other rooms are considered deluxe and are a bit larger. If you are a heavy sleeper and don't mind hearing the elevator all night; then a standard is fine. If you want a peaceful night then pay extra for the deluxe room.
100585,USTraveler,09/14/2005,Romantic hotel for special occasions. Sitting area.
100585,lass,08/10/2005,Nice Room and Great Location My sister had a business trip to Seattle August 4th and 5th. I met her for for two days while she was in Seattle. It was prime tourist season and all the hotels in downtown were full. My sister travel agent was able to book the last room. This was our first visit to this hotel. My sister and I slept very well. The beds were very comfortable. There was no noise from the outside or the inside (our room was near the elevator). The bathroom was huge and had nice Aveda products. My sister ordered room service for breakfast each day. The food was very good but very expensive. The locatoin was excellent. It felt like a safe area and we walked to dinner at night. There are some good restaurants and shopping areas within 5 blocks from the hotel. The valet parking was $26.00 a night. It seem to be very expensive at first but we found out that everything is paid parking in downtown Seattle. The TV was too far away from the bed; but we didn't watch it much anyway. The bathroom floor needed some extra cleaning. I left a note for houskeeping about the floor. When we came back to our room in the evening; the floor was cleaned. Housekeeping even opened the window a little to air out the room. We didn't smell any cleaner. All the staff was very nice and helpful. The 5 o'clock traffice is terrible downtown but afterwards there is hardly any traffic at night near this hotel. This hotel has easy access to I-5. I will definaltey stay here again
100585,JoshHM,07/03/2005,Met our requirements; and went a bit higher We chose this hotel because it met our three requirements:- Four star hotel for around $100/night (as Orbitz add on)- Central location in Seattle (we walk and use public transport when we travel)- Free InternetVintage Park advertises itself as a boutique hotel; but it feels more like a standard high end property with colorfully decorated rooms. We were in the smallest of those rooms; on the fifth floor; and despite old-fashioned double hung windows (they opened!) street noise was never a problem. Despite other's complaints; Internet access was never a problem (try to open an non-secure webpage and you're taken to a one-click logon) and we had no touble getting around; finding buses; etc. Even at 10:00pm the neighborhood felt safe if quiet.Two big bonuses: a complementary wine tasting every evening between 5 and 6pm (including popular weekly nights featuring Sangria and sparkling wine) and free use of yoga equipment.(As a side note; the restaurant; Tulio; is unusually good for a hotel.)
100585,ATripAdvisorMember,06/21/2005,A satisfactory stay; but not the luxury boutique experience we expected. We stayed in a deluxe queen for 1 night.The room was nice and spacious; however the decor was a bit outdated in our opinion. There was a mirror along an entire wall of the room - which I thought was a bit passe. The sheets and bedding could use some updating -the sheets didn't feel very fresh. I'm certain they were clean; but I definitely didn't feel like I was slipping into a luxurious bed. Today there is such an emphasis on hotels providing a comfortable sleeping experience that I am surprised when there isn't a pillow-top mattress and cushy down duvets.The bathroom was average - with nice amentities from Aveda.The complimentary wireless internet was a great perk and the guest service was polite and efficient.If you are driving into Seattle and won't be needing your car all the time; there is a public parking garage right across the street from the hotel. I didn't check the prices; but I'm certain they are less expensive than the $26/day valet at the hotel.A satisfactory stay; but not the luxury boutique experience we expected.
100585,HiltonHonor20YR,04/08/2005,Internet service stinks; big time Have you ever had someone ask if everything is going well but didn't know how to address a negative answer? That's the type of service I feel I received at the Hotel Vintage Park in Seattle. It's obvious the staff has been trained EXTENSIVELY to ask the question but don't have a clue how to correct any issues; especially technical ones. During my recent stay there the wireless access point on the 8th floor first did not send a signal to my room; secondly; would not allow me access to the network; and finally the minute I got access it continued to drop me. I begged and pleaded with the staff to help me correct the issues and all I got was Oh; we're so sorry; we don't know what's wrong. After dealing with this for 4 days I demanded to be moved to the Monaco which is rock solid for everything from service to cleanliness. And best of all I'm online now with no issues. If you're looking for a hotel that understands business travel I suggest choosing the Monaco over the Vintage.
100585,ATripAdvisorMember,03/31/2005,Great Hotel We stayed in the Vintage Park in January with some friends and we loved the hotel. It's in an easy walking location from most everything. We had a room that overlooked the new Library with a King bed and since my husband is an Architect he loved the view. The beds were great and everthing was clean. The staff was very helpful. The concierge was great and got us dinner reservations at full resturants both nights. The wine hour is a wonderful way to sample Washington States new wines. The only complaint would be that the lobby is a bit to small for the wine hour. I wouldn't hesitate to stay here again. And I felt the price for downtown Seattle was resonable. Not a deal but good.
100585,lass,03/26/2005,Nice staff The valet Front Desk (evening and morning shifts) staff were very friendly; welcoming and helpful. The location is convienent for both driving and walking around. The location of the TV in the room was about 15' from the bed and either I needed binoculars to watch or they need bigger TVs. Overall; I would stay again.
100585,chet812,03/21/2005,Nice and Quiet My wife and I recently stayed at the Hotel Vintage Park on the evening of March 18th. We booked a King Premiere room directly through the Kimpton Hotel website for a rate of $155 +tax. We were able to check-in early; around noon; and we were also given a late checkout of 2PM the next day. This was our first night being away from our 14th month old little boy; so we were a bit nervous; but the staff took great care of us. The valets were very pleasant; as was the bellhop. The front desk ladies were nice in both demeanor and appearance. We attended the complimentary wine tasting that evening in the lobby and were treated to a couple of glasses of a nice local cabernet.The overall appearance of the room was pleasant. The bed linens did seem a bit worn and/or threadbare; but overall decent. I will say that the king size bed was not very comfortable and it wasn't a pillow top. The bathroom was small but functional; although my wife did not care for the faucet handles; she thought they were difficult to operate when her hands were wet. Standard TV set-up with pay-per-view movies; including the usual 'adult' selections.We were in the corner room on the 10th floor; room 1004. So we had a great view down Seneca to Elliot Bay. The ice machine is outside this room; but we never heard any other guests the entire time we were in the room.For the price; this is a nice place to stay. We would stay there again.
100585,ATripAdvisorMember,02/06/2005,Beautiful Room Poor Service I stayed here in January 2005 and I thought the rooms were beautiful. I had an upgraded room for around $200/night and it was always clean and the furniture and linens were in great shape. However; I was not pleased with the valet and bell service. The guy standing at the door never opened it for us... even when it was raining and we had our hands full... He also did not once offer to help us as we struggled with our luggage when we left. Our room was quiet; the front desk was pleasant... but their internet service was not reliable. It only worked for 2 of our 4 days there and we were constantly on the phone with the customer service to find out why we couldn't connect.Overall I was pleased with the experience; but felt that the customer service; especially with regard to the bell hop could have been better.
100585,ATripAdvisorMember,01/04/2005,Best Hotel! I have stayed at many hotels in many cities. This was by far the best hotel experience I've had to date. Not one negative marred my vacation. The staff was helpful above and beyond what is customary - from the valets asking every time upon bringing us our car if we needed directions; to the front desk going to mapquest and printing directions that the valets didn't know; to the wine-tasting every night; ... I could go on and on.The room service was the only room service I've ever had that was incredibly delicious AND relatively inexpensive. The minibar was the only one I've come across that wasn't ridiculously overpriced. We were on the second floor which is right on the street but the noise from outside was minimal (even on New Year's Eve). The decor was lovely.I have nothing bad to say about this hotel.We actually got it on priceline and were not treated as inferior guests (as we had been at some hotels). I would stay at this hotel again and again - through priceline or not.SUPERB5 STARSTHANK YOU
100585,AnonymousSanDiegoCA,01/03/2005,Wonderful Experience We stayed at the Vintage Park Hotel from December 28th through January 2nd 2005. What a wonderful romantic experience. The rooms are beautifully designed and tastefully decorated. The service was outstanding. The conceriege was the most helpful conceriege we have encountered. She gave us wonderful advice on local restaurants; bars; tours; etc. The hotel has a wine theme and hosted wine tasting in the cozy lobby each day from 5 to 6. It was a great chance to taste local wines. Tulio's restaurant and bar are in the hotel and the food and service there are outstanding also. I highly recommend this hotel for any type of visit to Seattle.
100585,ATripAdvisorMember,12/04/2004,I'd stay here any time As a frequent visitor to Seattle; I have tried a few hotels over the years. My husband and I usually stay in 3 or 4 star hotels; and Vintage Park was way way above my expectations. Except for the check-in clerk; who was slightly rude (perhaps it was efficency as check-in took no time at all); everything else was top-notch. I had requested late check-out: no problem and complimentary. Our room on the 10th floor had a wonderful kingsize bed and a very big bathroom with bathrobes and brand name toiletries (Aveda). The room decor was very elegant; with deep rich colors and an expensive look. Room service was impeccable; as was valet service. I like the location; you are close to everything but not in the middle of it all; walking distance to Pioneer Square; Pike Place Market; Belltown etc. My husband and I will definitely stay here again. The only place I have stayed at that is a step above is the Sorrento. But your wallet also has to pay more. I might not have to try any more hotels in Seattle after Vintage Park.
100585,ATripAdvisorMember,11/30/2004,HVP: Stellar service; convenient location; big thumbs up! From the moment we walked in the door (held open by friendly; smiling doormen); we felt at home; at ease; and pampered. Each staff member we encountered was incredibly friendly and helpful; no snooty concierges here! The location was convenient for lots of shopping opportunities. We walked everywhere. I can't say enough about the staff. Everyone seemed genuinely happy to be helpful. They were equally attentive whether we were asking for restaurant suggestions; directions; or even our special requests. Also loved the very comfy beds; unobtrusive maid service; and Aveda amenities in the room. I would definitely return again and will recommend it to anyone who asks. Thanks HVP!
100585,ATripAdvisorMember,11/14/2004,traffic noise is loud on the 7th floor We were suprised by how loud the traffic noise was in our room on the seventh floor. We were also suprised by the lack of services offered. No gym at the hotel unless you pay extra to go elsewhere. Parking was 26 dollars a night. The concierge was not around in the late afternoon or evening hours. I have stayed at nicer hotels with way more amenities for 30 to 40 dollars less.
100585,lacevan,10/17/2004,Great Staff at Hotel Vintage Park We only stayed one night at Hotel Vintage Park; but in that short time I was extremely impressed with the helpfulness of the staff. The coffee service in the morning and wine service in the evening in the cozy lobby were nice touches. The room was unique and comfortable; however the bathroom was very small. All in all; this was a nice hotel.
100585,ATripAdvisorMember,10/08/2004,To the rescue... My family sent my wife and I to Seattle for our anniversary to stay at the Fairmont; however the hotel double-booked our reservation leaving us stranded and offered no assistance to locate other accommodations. Thankfully my wife reminded me that when visiting San Francisco for holidays and shopping excursions; we typically stay at the Vintage Court; which has a sister; location in Seattle; The Vintage Park. Luckily; the Vintage Park was able to accommodate us in a beautifully decorated room. The surroundings effortlessly exude romance and warmth; staff remembered our names; the in house restaurant served a menu permitting us to taste the best that Seattle had to offer and the wine reception was something to help kick off the evening on the right note. Needless to say; my wife and I felt like honeymooners all over again.
100585,ATripAdvisorMember,08/14/2004,Definitely Worth a Try Stay: June 5 - 8; 2004Had fun. Nice people and good service; very quiet location; within walking distance* to Pike Place Market. First room was small but nice. Second time; paid a little more but room was worth the extra money. Went through Priceline; choose 5 star hotel. *Downhill to Market/uphill back- and I do mean uphill
100585,ATripAdvisorMember,08/05/2004,Rude hotel clerks The hotel clerks were rude and not helpful with anything we needed. They would not go out of their way to help us. We needed transportation information and all we received were blank stares. We will never stay there again!
100585,ATripAdvisorMember,08/03/2004,A Perfect time! We just got back into town from Seattle and I just wanted to express how wonderful the Hotel Vintage was for a vacation! I booked the trip in March of this year and right from the beginning I knew that our stay would be a terrific experience. Upon booking I asked to receive some information about things to do in Seattle. I went to my mail box two days later and there it was! The hotel staff was fun; helpful and very accommodating! The rooms were clean and the beds extra comfortable! We enjoyed a delicious cup of coffee every morning along with a newspaper. The afternoon wine tastings were a wonderful way to meet people from all over. Words cannot express how pleased and impressed we were with Hotel Vintage!
100585,VictoriaResident,07/29/2004,This Hotel Saved Me From Being Sleepless in Seattle Thank you to this beautiful hotel who saved me from the scariest hotel ever!! I called almost in tears from another hotel I was booked in to and the desk clerk found me a room and gave me a great rate even though the city was almost sold out!!! They even asked me if I preferred red or white wine and had my choice waiting for me in my room when I arrived. Now THAT is service!!! The room was huge and the decor was beautiful!!! I love this hotel and it is my #1 choice when I stay in Seattle. The staff are great and so are the door man. Great location; great rooms; loved it all; will be back!!!
100585,ATripAdvisorMember,07/08/2004,Why the negative reviews? A great hotel! I've stayed at the HVP several times with my wife with no complaints. I would not take our children there as we see this property as a getaway weekend hotel. The rooms we usually reserve are not large enough to accomodate all of us. A larger room exists and has a fireplace; but it is pricey and there's only one. There are other hotels for families in town; such as the Four Seasons-larger rooms are to be found there. Location of HVP is excellent; the rooms always clean; the staff cheerful and professional; parking (valet) efficient...and Tulio's restaurant has always been a hit. I had some trouble with reserving a room online a few years ago and called the hotel and got an outstanding rate. The wine reception is fun. For it's shortcomings (smaller property) I still rank it very highly for weekends away in Seattle.
100585,Rebelelement,07/06/2004,Consistent quality and charm This property was revealed to me by a trusted friend. I've stayed there 4 times in the past 4 years with rare problems. My only concern was the parking attendants during one stay were somewhat curt. Otherwise; the rooms were clean; the lobby charming; the location great; the valet service good and quick; Tulio's is outstanding and this hotel is our first pick always.
100585,lvany,06/08/2004,Average Experience at the Vintage Park I am originally from Washington but now live in NY; so when I brought my husband for a stay in Seattle; I stumbled across the Hotel Vintage Park. Originally; I wanted to stay at the Alexis; but was sold out. The Alexis informed me that HVP is the sister hotel; so I expected equal service. I booked a suite for a higher price; hoping to have some room to be comfortable. The suite was really just a studio - 1 room with a king bed and a sofa and chair against the wall. Do not expect a view; there is none. The hotel does have charm; it is warm and enviting with the dark woodwork and the rooms are themed around wineries.Location is good - walking distance to restaurants; theater; Pike Place; etc. Did not have a problem with service; although we ordered champagne that was gastronomically marked up in price.If you kind find a great rate and are looking for a place to hang your hat while you roam around the city; this hotel is a good fit. If you are looking for service; space and luxury; try the Sorrento.
100585,ATripAdvisorMember,06/01/2004,website decieving Room was very small and had a view of the ywca housing! no amenities....tiled spa means bathroom. could have stayed at a nicer hotel for the $$$ but seemed unique.
100585,ATripAdvisorMember,05/04/2004,Expected More I was impressed with the internet site's pictures and decided to splurge on a room in this hotel for the 2 days I needed to stay in Seattle to write a board exam. I needed to cram and the room provided the quite and comfy furniture. I was not impressed with the cleanliness however and although I can't confirm the source I caught one of the worst colds I had in my life within 24 hours of checking in. I'm sure it must have been from the much fingerprint smudged tv remote. I will never touch another TV hotel remote again. I was also charged for the missing corkscrew in my room but they were nice about when I protested I was innocent and they refunded the credit card charge. Staff overall was very helpful.
100585,ATripAdvisorMember,03/14/2004,Great Hotel We thought the hotel was great. The room was beautiful. Best night sleep in a hotell in our lives! Staff was very friendly and very helpful. Great location
100585,ATripAdvisorMember,01/16/2004,The best Hotel to relax and enjoy yourself The comfortable; intimate lobby with a fire burning in the fireplace; as I drank my morning coffee. This is how I begin every morning at the Vintage Park hotel. And as I end my day of business; I head back to the same quaint lobby to unwind and enjoy a wine tasting gathering that is unique each night. I always look forward to my next stay at the Vintage Park Hotel in Seattle.
100585,ATripAdvisorMember,01/04/2004,not so charming I made my reservation two months in advance- I ended up with a room that had some undesirable leftovers from the previous boarder. The rooms were not very clean and the desk staff was not well seasoned in how to interact with guests. The only bonus was the location- close to downtown and markets. However;I will certainly not stay here again.
100585,ATripAdvisorMember,10/28/2003,Noisey and not as nice as I expected. I work in Seattle but live on Whidbey Island; and Occasionally I spend a weekend in the city. I spent a fair amount of time looking over the hotels listed at trip advisor; and; decided on this hotel because it looked very nice on the web. I was pretty disappointed when I got to the room as it was not as nice as the Alexis; Inn at the Market; or Sorrento (others I've stayed at). The room had wear and tear (broken door on the amour; no fan in the bathroom; broken lock on the mini bar); and I was expecting luxury linens on the bed for the price I was paying. The worst part was the jack hammers from the construction just outside my window on Friday evening due to construction of the new library. The noise subsided by about 7:30pm but got me off to a bad start for this weekend at The Hotel Vintage Park. There was also noise in the morning as cement was being poured for the street. I called the front desk to see if we could be moved to another room but there were no rooms available. It turned out to be an expensive and noisey weekend.
100585,ATripAdvisorMember,10/27/2003,No other hotel comes close! The accomadations; the staff; the location- was the best of anyplace I've ever stayed in any city. Not to the mention the wonderful wine tasting evenings and equally wonderful guests. I will never stay anywhere else in Seattle!
100585,ATripAdvisorMember,10/16/2003,We Plan to Stay Here Again Later This Month!!!! We have stayed here at the Vintage a number of times over the past year and have not been disappointed. The front desk is always friendly and helpful. The seem to really mean it! Applies to rest of staff too. We'll be staying here later this month while attending a show at the 5th Avenue theater. Recommend this friendly little hotel to anyone staying in downtown Seattle!!!!
100585,ATripAdvisorMember,10/03/2003,A lovely hotel showReview(1375113; 'full');
100585,BriggsHill,09/29/2003,My Favorite Hotel showReview(1370711; 'full');
100585,ATripAdvisorMember,09/03/2003,Great place to stay!! showReview(1272595; 'full');
100585,ATripAdvisorMember,08/30/2003,Gave our paid room away showReview(1269965; 'full');
100585,ATripAdvisorMember,08/14/2003,Like a fine; rare wine! showReview(1226789; 'full');
100585,dick531,08/08/2003,Charming showReview(1218732; 'full');
100585,ATripAdvisorMember,07/15/2003,Vintage was comfortable. showReview(1137584; 'full');
100585,ATripAdvisorMember,07/11/2003,Very pleased. showReview(1135377; 'full');
100585,ATripAdvisorMember,06/09/2003,wonderful place showReview(1073256; 'full');
100585,lass,06/24/2005,鍒濄倎銇︺伄銉栥儐銈ｃ儍銈儧銉嗐儷銇с仐銇熴€?#x201d; showReview(19930223; 'full');
100586,singtx,01/01/2009,Good times at the W Stayed 4 nights recently. Booked cheapest room and upgraded to a Fabulous room on 23rd floor with an awesome view of the bay and needle as a Gold member. Used the Acura service; which is free and will take you anywhere downtown. The gym was recently redone and was nice with new equipment and fresh fruit to eat...NO bottled water...boo!They have a great Happy Hour till 7pm; M-F. The prices are cheap for Seattle so take advantage; get a drink and sit by the fireplace. Manager of the hotel was outstanding. I needed $10 dollars to pay for a cab ride and the ATM was disabled. I asked the front desk if they could add the $10 dollars to my bill and give me the cash. Front desk clerk said NO and manager said yes; no questions asked. Outstanding service. Location is perfect. Walking distance to everything. Pikes and shopping is all within 2 to 5 blocks of the hotel.
100586,goodtimegirl54,12/19/2008,Never Again.... I don't usually write reviews but feel like I should warn the unsuspecting. Worst hotel I've stayed in. Hallways are dark with a subterrain feeling. Rooms very small with LOW ceilings. No pop machines in the ENTIRE hotel. So either bring your own or pay $4 a piece from mini bar. Not a phone book in the room; had to call for one. Bed was comfortable and room service food was good. But the lobby was small and dark lobby with stairs down to fireplace; chairs; and bar. Also everything they do is by text message to you. This feels very impersonal; I like to connect to a person. Parking was over $35 a night!! We had an above standard room and we still were charged $20 a day after tax for wi-fi...I will never stay in a W hotel anywhere. Perhaps 20-yr olds would think this place cool; but anyone that has seen the world via hotels will NOT find this appealing;.
100586,lockawoo,12/03/2008,Stay somewhere else! I was dissapointed with my overall stay at the hotel. After travelling all day and arriving at 8p (10p my time) I had to HAUL my luggage up the STAIRS to the front desk. They all stood there and watched me struggle to get my luggage up; but were too cool to help. During check-in I had a few questions and the staff acted too cool to help and ignored half of my requests (two keys).I have yet to see the lights come on in any part of the hotel -- very strange to have dimly lit halls at 10a. There is NO coffee maker or hot water in the room -- good luck if you want a cup of coffee or tea.Prices are ridiculous and the towels and linens are cheap...they charge you to make a local call - come on!A little too hipster and completely over the staff being too cool for their pants.
100586,LittleMissJulie,12/03/2008,Terrific experience for business or pleasure The W Seattle lives up to the standard that is so consistent in W hotels around the country. I came for a conference (which was taking place at the hotel itself; conveniently) for two nights in early December. Hotel: As with all W hotels; this one has the trendy decor and chic amenities. We had a room on the 16th floor with a so-so view of the next door building and a bit of downtown. The rooms are a bit dark; even with all of the lights on. The flatscreen TVs are nice but small and ill-positioned. The beds are extremely comfortable; and they provided four pillows per bed; which was a great surprise for a pillow fiend such as myself. My favorite little extra is the bathrobes; super comfy and warm. The gym is perfectly adequate; and I was alone so I had free range of the TV in there. I found the front desk staff; valet; and concierge to be friendly; professional; and courteous. They would have gone above and beyond had we any special requests. I had forgotten contact solution; and they provided a bottle for me (small fee). Location: The W is located at 4th and Seneca; in the financial district but extremely close to downtown. We were a five minute walk to the shopping district (a perfect section for shoppers; including Nordstrom; Nordstrom Rack; Macy's; and tons of boutiques and other shops). We were also only a ten minute walk from Pike's Market; including the famous fish-throwers and the endless rows of crafts; flowers; fruits; vegetables; and more. I strongly recommend strolling down to Pike's Market for a look around. Of course you can find a coffee shop on every corner (either Starbuck's or Seattle's Best). Dining: My new favorite Seattle restaurant is La Vita e Bella; an Italian cafe. We took a cab but could have walked. The service was phenomenal; the food delicious; and the atmosphere very New York (without the crowds). We also ate at Matt's in the Market; an upscale seafood place right in Pike's Market (on the 3rd floor - ask around if you can't find it or visit their website). The food was too pricey; so I wouldn't recommend it; but the views of the market were nice. I definitely recommend a trip to Seattle; and the W is a fine choice for your accommodations. Location; staff; and W quality make for a relaxing trip; even when it's business-related.
100586,SarahASeattle,11/12/2008,Very swanky We stayed at the W Hotel for a romantic night in the city. I have always wanted to stay here; I have eaten in the restaurant before and it was beautiful. Overall this was a great hotel. It doesn鈥檛 really need to be said that it is an amazing property. The rooms were incredibly decadent; very modern d茅cor; lovely furniture. Our room had a chaise lounge in it overlooking the corner windows which though it said floor to ceiling; the rooms are pretty short in height so it鈥檚 not as incredible as I thought it would be. However; don鈥檛 get me wrong it was still beautiful. The bed was incredibly luxurious and comfortable. The room was actually pretty big with a beautiful desk and the bathroom was quite swanky; though it didn鈥檛 have a soaking tub or jet tub which I had tried everywhere to find out and couldn鈥檛 on the website. It鈥檚 your basic tub with shower set up. Now I know. We were on the 12th floor so it was just city views; in fact we looked at the back of the Four Seasons. But city streets otherwise. Higher floors may have more impressive views.It was quite a luxurious experience. My husband had bought me roses and so we called down and asked if they could bring us up a vase and within 2 minutes we had a knock on the door and a couple of options of vases. The location is great; it鈥檚 a little more in the business area of town; but only a couple blocks from some great shopping. The bar is actually in the lobby of the hotel; as in; it sort of is the lobby of the hotel so you can just sit by the fire or anywhere on the sofas or chairs and they will come and get your order. We did not eat in the bar or the restaurant so I can鈥檛 speak to that experience; though it looked lovely.It was a little full of itself. Check-in was a little frosty; and the bar as well seemed a bit pretentious. But if you just overlook all of that and enjoy the hotel for it鈥檚 beauty and comfort; it鈥檚 perfect! We had room service in the morning which was amazing. The presentation was incredible and the food was tastey. It鈥檚 a rather pricey hotel; I found a great rate online the week of our plans so it was nice to get it all at a bit of a deal; but even so; it鈥檚 definitely a splurge. I would stay here again if I found a deal; but otherwise; I am not sure full price would have been worth it. Great location to the Fifth Ave Theater and some great restaurants in the vicinity within walking distance.
100586,shannonziggy,11/04/2008,Great location; nice atmosphere We arrived on an early flight - and the front desk happily checked us in before noon. The room was large with nice decor- flat screen tv; long window seat; cool bathroom; etc... The bed was super comfy- similar to the Westin beds. Location was great-- Pike Place market; Pioneer Square and other downtown attractions were all a very short walk away.We were also very pleased with the concierge's dinner recommendation- Flying Fish in Belltown.
100586,Danify,10/27/2008,Great Atmosphere We often stay at The W Seattle for Football Games and Concerts and we always look forward to it as its always a fun place to stay. The service is very good and front desk people helpful and Happy. Being Platinum we always get upgraded to a corner room. The only negative is the Gym;small and dated;needs a big overhaul.. The Bar area is really nice with well dressed crowd aged 30 -45 looking for a good time. Drinks a little pricey but the Bar Tenders poor them great .We always usewww.sneakysunday.com to find the best places to eat. We love ZOE in belltown.Its fantastic.Overall a great location and fun place to stay.Give it a shot
100586,ryand797,10/27/2008,Would have rathered stayed at Motel 6 Well it all started when trying to get checked in and it was pretty much the same from there on out. I get it; they are trying to be trendy; but after a long flight and day of traveling I just want to get to my room and relax. Upon walking into the lobby on a Wednesday evening; all I could here was obnoxiously loud house music coming from the bar just down the stairs. It was hard conversing at the front desk trying to get checked in; the young man working didn't seem to care if I stayed at their hotel or not.The room was ok; nothing special. You could tell a lot of time was spent to make sure everything was in its place; but you had the feeling that if housekeeping had to vacuum they would charge you for it. Turned out to be pretty much true; random charges for the in room mini bar(that I never touched); $.75/day for a newspaper I didn't want. The room and bathroom were pretty poorly lit. I'm surprised I was not charged for using the soap and shampoo.The customer service was the same at the front desk throughout my stay as the first night I checked in. I'm sorry the conference I was attending happened to be stationed in the hotel(the only reason I stayed there). This place has great potential; but to be honest I've been to Motel 6's with better class.
100586,jonlam,10/15/2008,luxury Stayed in Seattle for last 2 nights of trip and as Sheraton point holders chose W because of locality and luxury - it certainly turned out to be luxurious - if a little expensive!Parking is a problem a if the hotel park is full; there are public parks but they charge $25 per day.Check in was great as was the helpful staff when we asked if there were any smoking rooms. There was none on check in (we should have thought about this earlier) but they were able then to reserve a room for the following evening.Rooms were great; half price cocktails on some evening an while there are restaurants nearby; for a special treat we ate in the hotel because of quality and standing of chef.We ordered the 5 course meal where the Chef picks the dishes and also the special wine option where different wines complement the dishes . . a really good choice.Several other small dishes thrown in as well as the main 5 so there was always something to eat.Expensive but as they say; you get what you pay for - it was the highlight meal of the holiday.very business orientated with conferences but this was not a problem for us - we liked the buzz.
100586,WannaGoToASkunkFight,10/14/2008,Not for the middle aged This hotel was a big disappointment; even given we paid only $179/night. In the past year I have stayed in hotels in Europe; Africa; the Carribean; and the US at all different levels [e.g.; Days Inn to the San Francisco Fairmont] and this is the only hotel that truly annoyed me.When we checked in it was nighttime - outside and inside. The lobby was lit only with tea lights scattered about. We simply could not see where we were stepping or what we were signing. I couldn't believe it!There was also extremely loud music; with a booming bass line; blasting in the lobby each night. The younger people crowded about apparently enjoyed it but my party of four found it absolutely obnoxious. The lobby also had an unusual scent - sort of a combination of mothballs and incense; I never got used to it and could not understand why anyone would deliberately pollute the air of a hotel lobby with that noxious odor. Perhaps if I were a New Age type; as opposed to a middle aged type; I would have enjoyed it.The room was clean but rather spartan. Bed was OK; not fabulous. Towels were a little chintzy. The biggest problem: the room did not have enough light for comfortable reading. The absolute limit was that the complimentary coffee service in the lobby was taken away at 9AM.Good points: location; concierge was helpful; sufficient elevators.
100586,ExcitedTravelers,10/05/2008,Very disapointed Currently beginning our second day. We travel with a nine-month old; and my wife had had an amazing experience at the W San Francisco so we hapilly signed for a five-day stay. Experience so far:Hotel fitness center is undergoing renovations for the next month and a half; a fact the hotel neglected to inform us of until we arrived. When asked what other ammenities the hotel offered; we were informed that there were none.When we arrived at our room; it turns out to have been smoked in recently; so we requested another room. which they to their credit took care of quite fast. That some staff obviously had knowledge of the state of the room (during room prep if nothing else); and the hotel still was not able to avoid this problem is an indication of little care.We had requested a crib for our baby; but when we returned from a day of walking the city; there still was no crib as requested in our booking so we called down to reqeust one. The hotel then sent a person who seemed like he needed to check the room before believing that there was no crib. It was then brought in with no crib blanket. We called down for one; and a blanket that looked just like an airline blanket was delivered.The hotel's tagline is Welcome to the W; what's your wish; Well; I wish they would provide customer service.
100586,willbad79,09/24/2008,Funky and Contemporary; shame about the service I stayed for two nights at the W Hotel Seattle as part of a business trip. I chose this hotel as it was close to Pike street; where I would be spending most of my time.LOCATIONThe hotel is pretty central; and is not too far from the major sights of Seattle. I found it very easy to walk to Pike Street Market; the Space Needle; as well as get to other places I needed to be.RECEPTION/LOBBYThe reception area is very contemporary in design; and very buzzing. Having said that; the reception experience left a bit to be desired. The reception staff seem to see themselves as the coolest of the cool; and as a result; seem to almost look down on those checking in! My receptionist didn't say good evening; or show any warmth. She just asked my name; and handed me the key... Would have been nice to be engaged a little more!ROOMI had a room on the 19th Floor; so pretty good views over to the Space Needle. The room looks modern and contemporary. The bathroom is fitted out to a high standard; but furniture in the room itself was a little bit shabby. Having said that; the bed was comfortable and I had no trouble sleeping.OVERALLAn acceptable hotel; where the staff are a little arrogant; but comfortable and clean rooms. Having said that; If I had been paying; I don't know if I would have been too happy with the 拢150/night cost for what I got.
100586,kapy3,09/23/2008,Great Hotel My wife and I stayed at the W for 3 nights in June. I was very happy with the hotel; and we had a great time there. The staff was very nice and accommodating; and the room was very comfortable and modern. As usually; the W beds are awesome. The room also had a flat screen tv; a DVD player; and an ipod radio/clock. The bathroom was also comfortable; and they provide Bliss products. My only complaint was that one of our neighbors ordered room service; and the try say outside their room all day. Oh; and the hallways are unnecessarily dark; although that's not really a big deal. I think they're trying to be swanky; but whatever. The hotel is also in a great location. We walked to a Mariner's game our first night; and its also close to most of the shopping; restaurants and bars. We had dinner at Union and Crush while we were there. Union was very good and is only a short walk from the hotel. Crush was about a $12 cab ride away; but it was well worth it. I love food; and my meal at Crush was definitely one of the better meals that I've ever had.
100586,buffettgirl,09/15/2008,Didn't want to leave! I had sinus surgery a few weeks before my trip to Seattle. The cross-country flight combined with drinking all day and crashing on a friend's floor with no pillow the night before all led to me having an INDESCRIBABLE headache the morning I was due to check in to the W. Check in is not until 3 pm; but the staff was more than happy to get me into my room at 9:30 am when I explained how badly my head hurt. And this was on a sold-out weekend. And both times I called downstairs for assistance they were friendly and helpful. Service = A+The room itself was huge; stylishly decorated; and immensely comfortable. (That bed! Those pillows! Even the carpet was a treat for my feet.) My only complaint was the A/C..... some new eco-friendly deal I'd never seen before where there's a sensor and as soon as you leave the room it goes off. (We obviously do not have this in Florida!!!!) We were lucky to have GORGEOUS sunny weather so after trekking around town it was hot when we got back to the room. But it didn't take very long to cool back down. Room = AThe location was pretty much perfect - I was able to walk to all the downtown attractions and there is a public bus stop right outside the front door. Yes; there are hills as the previous poster noted; but that's not their fault! The whole city is full of hills! The incline varies depending on which side street you take; if you go down to Pine or Pike it wasn't bad at all. Location = A+Full disclosure - I didn't pay for my room. My godparents allowed me to use their SPG points (23;000 of them!) to stay here. However; I feel confident that if I had forked over the $275/night or whatever it is I would have felt completely satisfied all the same.
100586,ccnolan,09/09/2008,Not a Fan My husband and I are Starwood Preferred Gold guests and try to stay at Starwood Hotels at any chance we can get. Our favorite experience was at a W in San Francisco; so we were very excited about the W Seattle.We arrived after flying all day from DC at the W late afternoon. There was no bellman out from to help us with our 3 suitcases; and we couldn't get through the front door because there was a crowd of 4 smokers rudely blocking the way. Once we got inside; there was a small line to check in; and some man walked in and asked if he could cut (no way!). I must say; once we finally got to the room; it was nice and modern. The bed was comfortable; but it was nothing spectacular. So much of a hotel experience is the customer service; and there really wasn't any customer service to speak of here. One other thing that I didn't love was that the hotel was perched on a VERY steep hill. My husband and I are young and fit; but after a long day of walking; it was always annoying to come into the lobby completely winded after hiking the hill.I would not recommend this hotel- go for the Westin nearby instead!
100586,AZtravelin,08/29/2008,I wish I had booked at the Westin instead My husband and I are frequent guests of Starwood properties; in fact they are our preferred hotels. We typically stay at Westin's but wanted to give the W Hotel a try because we thought it would be a better; swankier hotel. While our dinner at Earth Ocean was delicious; we were very disappointed by several things. The front desk and concierge were down right rude and not at all helpful. We felt as though they didn't want to be bothered by a hotel guest.The workout facility at the hotel; in short; was downright awful. A hotel of this caliber cannot have such poor equipment in such a cramped; depressing space and expect people to believe this is a luxury hotel. Imagine a guest room with the furniture removed and then replaced with broken; out dated exercise equipment. Thankfully we had a friend in town who gave us passes to the Washington Athletic Club -- which was AMAZING. We were also disappointed to discover that the W does not provide an in-room coffee pot. This seems like such a standard thing these days. Why don't they have one at this hotel?Another thing that bothered us was the lack of lighting in the hallways. We actually laughed when we tried to get into our room b/c we couldn't see the card reader on our door. There is hip; and then there is just plain stupid. Finally; we requested and received a room on one of the non-smoking floors. One of the other patrons on the floor ignored the hotels' rules and smoked in their room four out of the five days we were there (we assumed they checked out before us). We called guest services the first day; no longer able to tolerate the smell in our room; and were told something would be said to them or they would be asked to move to the smoking floor. They were not spoken to. After calling guest services again on the third day they told us they would move US to a different room...I couldn't understand why we would be inconvenienced instead of those who were not complying with the rules of the hotel. It was clear that they never said anything to the guests who were smoking b/c it didn't stop. We gave up and breathed in the smoke for the rest of our stay. Given that the price to stay at the W Seattle and the Westin Seattle are virtually the same; and the amenties at the Westin are SO much better; we will NEVER stay at the W Seattle again. I wish I had booked the Westin.
100586,47states,08/25/2008,Best bed ever The W in Seattle had the best bed ever - it was so incredibly comfortable. The staff were friendly; the views were great; and everything in the room was top quality.
100586,uvaleg,08/19/2008,W: Chic; and a bit snotty. I stayed at the W over a weekend before having to move to a hotel close to the airport for the training I was attending. I had never been to Seattle; and decided to come a bit early to see the sights. I left my husband at home; and this was my first solo trip in quite some time. I chose the W for the location and the price; and the reputation of W hotels in general--I had never stayed at one before.Let's start with the positives. The room was excellent--great decor; comfy bed; nice flat screen TV; great quality toiletries (although i question the scent combo of lemon and sage... too cleaning-product-y for me). The darkness and loudness in the common areas took some getting used to; but it certainly makes for a cool; chic vibe in the hotel. Very different from the average Marriott or Sheraton I typically stay in. I also enjoyed the free Wi-Fi in the lobby one evening with a great apple martini. Oh; and the location was excellent. Very quick and FLAT walks to the main attractions.And now; the negatives. As a married woman traveling alone; it took me a little while to be at ease with being on my own; especially dining solo and such. I went to the concierge desk on the first evening; having just arrived in Seattle an hour or so ago; and was hoping for a little encouragement and some great recommendations from them. Uh; no. Granted; partially my fault for wanting to be babied; but this desire came from previous experiences with concierges in other cities--usually they're excited to tell you where to go; what to do; and to introduce you to their city. Not so much with this guy. He acted totally put off and aloof and I felt like I wasn't cool enough or something. The next day; I tried again with a different concierge. He was more helpful; but definitely not at the level I'm used to. I was inquiring about the ferry to Bainbridge Island; and he told me all about it but didn't bother to provide a schedule. When I asked specifically where I could get a schedule; he said; Oh; I have one right here. Um; wouldn't it seem the natural thing to do to hand that to me when you're telling me how to get there and how often it leaves?? While the concierge service is really my only complaint about the W Seattle; it was poor enough for me to knock the rating down to a 3 because; to me; if you're going to present yourself as a luxury hotel; you need luxury service to earn an above average rating. And I didn't get that here.
100586,Traveling23,08/03/2008,Think twice before booking this hotel As a Starwood Corporate Preferred Guest; I did not feel welcomed or appreciated at this hotel. Plain and simple! This was my first stay at a W Hotel and the first time that a Starwood property has not exceeded my expectations. There is a prevailing arrogant attitude and lack of emotion among the majority of the staff; however; Christine in the restaurant is an exception to this prevalent culture. She has a wonderful smile and disposition along with a polished professional manner. It is unfortunate that the other staff members have not learned from her.Upon arrival at the hotel; the music was so loud you could barely hear the apathetic Front Desk Clerk. The DVD in our guestroom was inoperable and had to be replaced. One evening; during our stay; we went to the lounge to purchase a drink to take to the room. The hostess did not know how process a room charge. Although we were eventually successful in getting our drinks and taking them to the room; the glasses were never removed from the room during our entire stay. One morning at breakfast; we reported; twice; that the lobby/restaurant men鈥檚 room was is disarray and needed attention. It was never attended to during our meal.The whatever...whenever (concierge) desk is a joke. One evening; at approximately 11 - 11:30 p.m.; we asked Adam if he could recommend a restaurant in the area that serves breakfast items. He relied that all the restaurants in the vicinity were serving dinner and that in my 6 years here; I have never had anyone ask for breakfast at this hour. He eventually called the kitchen to see if they could prepare breakfast at that hour. After asking what we wanted; we said just a couple of ham and cheese omelets. Adam told us it would take an hour. The incident let us know that we were imposing and it was an imposition on everyone involved. Heidi and the others at the desk were not much better. To be quite honest; we ended up using the concierge desk at the Fairmont across the street. There; William truly made us feel welcome and wanted us to experience the best that Seattle had to offer.The evening prior to check out; I enquired at the desk regarding utilizing some of my SPG points toward my stay. The clerk told me that it would need to be done at check out. The next morning as I was settling my account; I spoke to Jeff regarding my desire to apply some of my points. He stated that my account was already settled and who told me that my points could be applied at checkout. After explaining that that I was informed the previous evening by one of the clerks on duty; he stated that he would have to call Starwood to see about getting the points applied to my stay. After it was processed鈥o smile鈥o thank you for staying with us鈥ust 鈥渢here you go.鈥?br/>Although the location is EXCELLENT; think twice prior to booking this hotel! (I wish I had.)
100586,hcb10960,08/02/2008,great experience except... ...for the concierge problem. More on that later. We actually stayed at this W twice in ten days. Our stays bookended a trip to SF.When we first arrived the cab dropped us at the restaurant entrance not the main entrance. When we got to the bottom of the staircase leading to check-in the bellman could not have been nicer. He got an extra guy to help with all of our gear. Both check ins were smooth; staff lovely; room was great. The second check-in was particularly nice; as one of the young ladies behind the desk made a special point to welcome my son back to the hotel with a high five and It's great to see you again. Went a long way. We had a view of Mt. Rainier the first leg; lower down the second. Room service during both stays was excellent. The lobby was lovely to hang out in; the restaurant was very; very good. To the concierge problem...we dealt with three concierges during our stays. Two of which were fine; one simply didn't do his job or meet our requests. First; he was on his cell phone at the concierge desk and seemed annoyed that we interrupted him. We wanted to make dinner reservations for two nights and asked whether we needed reservations for a third restaurant. It was early in the day; he said the first two would not be open; but would make the reservations later and noted it on the computer. He then said we did not need reservations at the third. That was that; thanks!; and we were on our way.Later that evening; we arrived at the 'no reservation' restaurant to discover a two hour wait for a table of three and Oh no; we ALWAYS recommend reservations. Hmmm; basic info a concierge should know. We walked back to the hotel to check on the other reservations with the evening concierge. Neither had been made. He was very apologetic and expressed that this had been a problem for a number of guests that day. He took care of the reservations and found us another place to eat that evening.Despite the intitial problem; it was dealt with in a more than satisfactory way and we would absolutely stay there again.
100586,ORD1963,07/31/2008,What a Wonderful Week I cannot say enough good things about this hotel. The service I get from the concierge; the room service staff and at the check in and valet are truly W onderful.I am a Starwood Gold and maybe that is why I get the treatment. But the Bliss bath products and the great towels are in every room.The staff has recommended good local restaturants and arranged a haircut for me before a big presentation when I had not been home to my salon due to a month full of travel.They welcome me back every trip as if they know me and are actually happy to see me back. After my 4th stay in the past 6 months they know how I like the lights when I get in the room and what CD's to have pulled from the library. WOW.
100586,catgirl70,07/24/2008,Great location; cool vibe Just what I expected from a W. Cool vibe and great ambiance. Great location.
100586,leungv,07/13/2008,More of the same of what you'd expect from a W Well; I've stayed at enough W Hotels to know that they're all about the same; which is most of the reason why people stay in them. You know what to expect; and you know what you're paying for -- which is: groovy electronica music playing in the lobby; candles lit at the check-in desk; west elm-y decor often in various shades of jewel tones; decent sheets and comfortable bed; and Bliss products in the bathroom. And this W was no different. We did get a nice view of Mt Rainer through the windows though. :)
100586,brookebrown,07/07/2008,Don't Give Them a Chance to Ruin Your Vacation The location of this hotel is great. That's it. If you simply need a room; you can get something just as nice; for less; elsewhere. If you will need any kind of service: help getting cabs; dinner reservations; laundry; renting bicycles; storing your bags or even someone to hold the door as you struggle with your luggage; do not choose the W Seattle. We stayed for the Fourth of July weekend. We waited to talk to the concierege 3 times. Each time it took fifteen minutes for anyone to help us; and each time; the person in that position began his reponse by asking if we were sure we wanted him to check on our requests. For instance; I requested the conierge make an arrangement with a taxi for the end of our dinner. We were headed to the space needle afterwards. His response was well; I don't think you'll be able to get a cab tonight. It's really busy. Are you sure you want me to call? You should probably try calling them yourselves. We had already called; and I don't fault the guy for failing (although; having bus schedules on hand seems like a prudent alternative); but of course I want him to call! I just waited 15 minutes to see if the W name would help us at all.We cut our losses when we tried to rent bikes. After waiting 15 minutes; we weren't even the second group in line. Calling from the room did little good either.Another time; I watched the concierge tell a woman that there was nowhere she could dine on the Fourth of July. Afterwards; I pulled her aside and gave her the list of places I had found on my own (I spent no more than 20 minutes on this research). I had already called the places; and all said they were slow for the Fourth and thus had plenty of room. Bear in mind that I had never even been to Seattle before that weekend. In fact; at the time of the conversation; I had barely been there 24 hours. I also have to mention that I did all of this research through my mobile phone because the W Seattle does not provide free WiFi. They don't want to help you find anything; and they don't want you to find it on your own either. It's like a casino where everything is designed to keep you within the establishment. We had to hail our own cabs right outside the hotel; and on our last day; as we were leaving; the doormen were too busy talking to one another to help me when I tripped going out the door. It was absurd. I feel it would be diffiult to reach this level of incompetence without some intentional effort. These people have forgotten that they are a part of someone else's rare and hard-earned vacation. Don't give them a chance to ruin yours.I hear the food is good; but the service was so bad; I had no desire to stay in the hotel and try it.
100586,OrangeCountyGuy,07/02/2008,I used to like this place... what happened???? When the W Seattle originally opened; it was a great new hotel. I was coming to Seattle every month for work and loved each and every time I stayed there. My job finished and I had not been to Seattle for the past two years. I had the chance to come up to Seattle for a July vacation and unfortunately I picked the W. I am sitting in my room right now and waiting to check out and go somewhere else. This would be two days early. I am an easy going person; but this visit to the W has been a nightmare. I am not going to go into details; but I can honestly state that I have never been so upset that I demanded to leave a hotel early. I don't even have a replacement hotel; but I am very happy to leave this place.The room was OK; the location great... but the SERVICE.... I think the staff here are still waiting for the training from corporate. I am still upset that they could not do anything right. Especially since we were paying full rates to stay here over the 4th. I used to love this place and hope that anyone who is considering the W Seattle will think twice.
100586,VeelaVeela,06/30/2008,Ho-Hum Our stay at the W Seattle had some great moments; and some not so great. + Nice front desk staff upon check-in- Front desk is up a flight of stairs which are not easy to negotiate with bags. You can walk around outside; up the hill; and enter on the same level through the side entrance+Nice Corner room with lots of space-No upgrade; even though a Gold starwood member+Lots and lots of windows in the corner room-Lots of sun; so the room heated up QUICKLY+Fun peek-a-boo view of Mt Ranier-Lots and lots and lots of street noise (8th floor) starting at about 5am. **The hotel is on a major diesel bus line; with a stop directly in front of the hotel; and the noise wakes you up too early. As does general noise from the street as traffic gets going.+Excellent decor and fantastic Bliss branded products. Loads and loads of towels. -Room was worn (scuffed; chipped paint); bathtub/shower was only so-so; pillows were uncomfortable and cheesy plastic cups in bathroom.+Allows dogs-$25 a night fee; and nothing extraordinary in return; same dog amenities as the Seattle Sheraton or Westin.The Bar+Great happy hour specials-TERRIBLE service on one occasion (forgotten food orders; difficulty in getting her attention. . .)+Fun Environment on the weekend-Limited seatingWe also overheard the host for the bar telling a couple with a small service dog that the dog was not permitted. This is in direct violation of the law and the host did not seem to care. LocationLocation is nice being near some shopping areas; and it's an easy walk to Pike's Place Market; but again; the road in front of the hotel is VERY VERY busy. You really have to hike to find nice outdoor dining; and you are aways away from what I consider the central area (Nordstrom; et. al). Dog owners; the Library is one block up and has plenty of grass; so it's a great place for doggy bathroom breaks.Overall:If I got a screaming deal on this hotel; as I did this time; I would stay again. But the location is not where I prefer to be and the street noise is out of control for weekday stays. I would request a higher floor to see if the steet noise was any less up higher. I'm also miffed about the $25 pet fee in comparison with Sheraton; which is $0.
100586,pcmpapacherry,06/30/2008,What a disappointment... My best friend and I were coming to Seattle for my birthday; and wanted to stay someplace really nice. I thought I would save a few bucks instead of stay at the Hotel 1000 or the Alexis; just to have extra spending money. Boy; do I regret that decision. The staff was snobby; and completly self focused. The room was alright. It was NOT worth the $260 we paid though. The bathroom was crowded and grimey. We had like a yard sale quality iron and ironing board. It was just a bid disappointment all in all. Though I will give them credit; the beds are comfortable; and the lobby is nice. Thats all I can say about the W.
100586,SDallas,06/21/2008,W Hotel was nice Rooms were nice and comfy. I loved the bed; my husband didn't. The bar was very busy in the evening. Good location.
100586,sginmd,06/20/2008,Didn't want to leave! The W is a great hotel located right in the downtown area of Seattle. Its just a short walk from Pike Place Market. The room was clean and the bed was awesome. The window seat/couch was a great place to relax after a day of sightseeing. The Acura Experience was also very cool. It will take you anywhere within a 2 mile radius of the hotel. I would recommend this hotel to anyone and look forward to staying there again.
100586,kyao888,06/19/2008,Great looking hotel but snooby staff My wife and stayed one night here while waiting to get on an Alaska cruise the next day. Upon check in we were wowed by the decor of the establishment but the front desk and bell boy were too snobby. They think they are celebrities or something....not friendly at all. Overall the room is nice and clean and the location was great.
100586,birdie02,06/06/2008,W Seattle-Service B; Room quality D We planned a night away for our 6 year anniversary. It's not often it happens with young kids; so we were pretty excited. We checked in and although it was really busy; (it was the weekend of the Seattle International Film Festival) the staff was fairly attentive and checked us in not too long after we arrived. We had requested a room w/ a view; which we got. It was beautiful and we were impressed they had remembered. When we entered the room; this is where the great impression stopped. It was dirty; walls were heavily scuffed; the furniture looked worn and droopy (best word I could come up with). The glasses and water bottle seemed as if they had been sitting there for at least a couple of weeks; if not longer. The bathroom was fairly typical and not luxurious like I thought it might be. So all in all; I was a little bummed. I guess with paying $35/night for parking and having to pay for high speed internet access; we just expected more. The bar and restaurant service was amazing; although expensive. So all in all; it wasn't a horrible experience; but for what we paid; we just really expected a little bit more.
100586,SaminDC,06/04/2008,worth staying This was definitely a hip hotel. Even on a school night; as the night went on; the bar got more and more crowded. The bartender was very accomodating. The checkin desk is not at street level (on the main street). The hallways are very dim. The room itself was pretty big; and it had a bench all along the window. The cordless phone was helpful for work I had to do. The bathroom was very nice (Bliss amenities). I was a little annoyed that they charged by the minute to use the internet in the business center. Given their high rates; they could include that. It was an excellent location.
100586,PatienceWonderful,05/27/2008,W is nice city hotel - just what you would expect from a W The W was exactly as expected - its in a great central location in Seattle downtown; is minimalist; and hip and very clean and well-run. The room was high-tech (i pod charger and docking station; etc). The price was also competitive (with Marriott Waterside). They had Acura test drives there that would take you within a 2 mile radius for free which was cool! If you like W's you'd like the W Seattle. I'm differentiating it from the Fairmont across the street which is extremely elegant and traditional (and more formal). It's a matter of taste.
100586,meblake,05/03/2008,Great location The location is wonderful. Just a few short blocks to the waterfront; shopping; the monorail; etc. We stayed 3 nights in a Cool Corner Room on the 23rd floor; with a spectacular view overlooking the Seattle Public Library. The bar/lounge area is fairly small and it's always packed. It's a fun atmosphere though so we stopped there every afternoon or early evening for a quick drink before heading out. The concierges had great recommendations for restaurants. Most of the staff was amazing but a couple of them could use a bit more customer service training.If you like W Hotels; you'll be pretty happy with this one.
100586,sms9955,05/02/2008,Excellent as usual! W's are just great! Great service; attitude and location. Can walk to just about everywhere in downtown Seattle. Rooms are clean; fresh and so comfortable.
100586,busygirlla,04/10/2008,Modern hotel I always liked the W. It's very simple and clean. I loved Seattle; the food here is organic and fresh. The hotel lobby and the room was fantastic. They gave us a suite instead of our room. About 10-min walk to the town; very close to shopping.
100586,noname36,04/07/2008,Pleasantly Surprised by the W! Went away on a girls weekend and stayed at the W..wasn't sure how it would be; but ended up loving it! I typically play it safe by booking at a Fairmont; Four Seasons etc.; but now I'm totally converted. I will absolutely consider the W wherever i go on future adult getaways.The cost of the room was minimal and the room was large (corner King suite); actually they upgraded me for free to this room now that i recall. Ipod dock was a nice touch. Loved the cool vibe of the hotel once you come through the doors; from the lighting to the decor; very hip and sexy - just makes you feel more stylin' to be there. Yes the lighting in the halls was dark; but i must say i loved it even though i got turned around almost every time i stepped off the elevator - oh well i was on vacation. That was another plus; hip elevator music - refreshing. Lot's of activity in the Lobby at night; DJ spinning..etc very cool. Staff all young; so much so i wasn't sure i could count on getting my wakeup call; but it came right on time. Room service was fine; cereal not covered up with anything which i found odd - for sanitary reasons it should have been. a few minor glitches with service; but always attended to promptly so no complaints. I actually missed the feel of the hotel when i got home; will plan another trip to Seattle just to stay there again and get back to that relaxed cool vibe..(especially for the price).I would not recommend it for a family getaway; but definitely for adults and if you like hip cool places you will be very happy here. If not stick to the Fairmont etc.
100586,sanfrandlle,04/05/2008,Fun; but not wonderful This W has a very trendy; scenester-y downstairs bar that can be a lot of fun. However; I'm a woman who has to travel on my own for business and the whole thing can feel vaguely unsafe. The hallways are kept very dark - I guess they think it adds to the ambience. But wandering a pitch black hotel hallway by yourself can feel creepy; especially if you factor in how drunk many of the guests are. I've stayed here a couple of times and have been woken late at night by the sound of someone trying to get into my room. I think it's an honest mistake and happens because the hallways are literally pitch black; but it freaks me out; nonetheless! If you are looking for a place to party in Seattle with friends this is a great option. But if you are a woman traveling alone; skip it and stay at the Westin or Sheraton instead.
100586,FairwindTravel,03/24/2008,4 Star Plus Window and window seat
100586,dannycarlucci,03/17/2008,Great Hotel I recently stayed at the W Seattle. I was hesitant at first to stay at this hotel as I am not fond of the trendy hotels. At this price point; I usually prefer hotels such as the Four Seasons. However; I needed to stay here to meet with business colleagues. I was very pleasantly surprised with my experience. I loved the hotel and would definitely stay here again when returning to Seattle.The hotel has a very modern; hip look and feel. The rooms were very nice and spacious. They had a very comfortable feel to them; especially the large sofas against the windows. The staff was very pleasant and accomodating. The front desk was very welcoming. The blow dryer in my room was not working. When I alerted the front desk; it was replaced immediately. I ordered room service the first night. The food was good; and was delivered promptly. I liked the extra touch of the candy Nerds that were included in the delivery. I also ate breakfast and lunch at the hotel's restaurant. Again; the staff was very nice and service was prompt and efficient. The location of the hotel was central to everything. It is a few blocks to the Seattle Art Museum and the marketplace. It was within walking distrance to the monorail to the space needle and also to Pioneer Square. If you are looking for something fun and unusual to do; there is a great underground tour in Pioneer Square. The only negative to the location is that the area is quite desolate at night and there really is not much nearby except other hotels and office buildings.All in all; I really enjoyed my stay at the W Seattle and would highly recommend staying there.
100586,jch2000sun,03/16/2008,Good location but average for 5 star hotel I came here for a company conference in Jan08 and while the ambiance is classy; the overall feel is average for 5 star hotel. The hotel had a night club feel to it after 9PM and it was limited to dining option. the location was superb.
100586,Makena07,03/16/2008,Take Advantage of Ultra Cool Perks The W was awesome. They had little donuts and cider in the afternoon in the lobby; little bottles of water in the lobby (free; as opposed to the $8 water on your night stand); and perfect apples. The hallways are dimly lit with that cool pimp lighting; and everything is immaculately hip. The valet was a bit congested but the location of the W makes it unnecessary to drive about downtown Seattle. There's a Starbucks across the street which makes it easy to grab and go for breakfast instead of sitting down to a fancy breakfast in their excellent restaurant downstairs. We really enjoyed the DJ's on Friday and Saturday night in the busy bar downstairs - be aware though; drinks are not cheap; but I did have the best lemon drop ever! We had a Spectacular room; with limited water views on the top floor - and the little lounge area in the room was so comfortable; perfect for relaxing with a drink. The room was excellent; and for the first time; despite all my business travel in five and four star hotels; I almost didn't want to leave!
100586,ReedC,02/29/2008,Was the price a mistake? It was Christmas time in Seattle. I guess the W gave us a rate of 140.00 as a gift. And it was a nice one. Rooms are spacious and well designed. Staff members are helpful and pleasant.A word of warning: drinks in the lobby bar are strong and good. I'm still a little hung over; and it's February.
100586,chocokat,02/28/2008,It's not as fabulous as it looks... We stayed there on that Saturday after Valentines and were excited to get a really good rate for that night ($168); but paid a ridiculous valet rate. The overall decor of the hotel is really trendy and hip. The lobby is a little too dark and small for my liking--it got super crowded when people all of the sudden are checking in or checking out. Service was ok; front desk could have been a little more friendly and excited to be there working. The room has a stale decor; it's not as aesthetically pleasing as the rest of the hotel. Because the walls in the rooms are white; a lot of scuff marks can be seen; so you feel kinda like its been severely used/abused; and dirty. The beds are really comfy and the bathrooms are roomy. The location is great; we had no problem getting around via bus (which is free in the immediate areas) or walking. Overall; we were disappointed with our stay and wont stay again; especially if we have to pay more than we did. I'd stay at their sister hotel; the Sheraton down the street.
100586,jenhjenh,02/27/2008,Very Cool I'm young and love to be out on the town. Going to Seattle I had planned on visiting all the sites I could manage on a weekend getaway and the W was my choice for a Hotel. I had an upgrade to a Cool Corner room and everything was so modern and clean. I loved the lemon + sage Bliss bath products. Going out at night was great too since all the clubs were within short distance of the W. When I returned from sightseeing or partying there was still a party going on in the lobby at the W! I I would recommend the W for a good time.
100586,Nicole12,02/17/2008,Not up to the W standards I travel regularly for business and stay at the W in LA whenever possible. I was excited to stay at this property for this first time when business brought me to Seattle. I took a cab; and upon arrival had to carry my baggage up a flight of stairs to check in. There was no doorman at the door where I entered and no one offered me help although I checked in at a slow time of day. My room; while certainly not the same sort of room I had in LA; was clean and the in window seat a nice touch. The beds; true to W style; were fabulous and I always appreciate the bliss spa products. And that's about the end of the positives. They were a lot of overlooked details; and those details are what seperates a great hotel from the mediocre. I booked straight through the hotel website for a 2 night stay. I saw that the rate went down later in the week; so I was surprised when I was given a room right off of the elevator. I heard people talking outside the elevator in my room. The look on my door was sticky and I had to slam the door very hard to shut it. If I didn't shut it hard behind me; it would have been propped open. The first morning I did not receive a paper and the internet was spotty throughout the whole visit; I eventually just gave up and used my blackberry. The gym; while pretty well equipped for a downtown hotel; has in need of maintenance with only half of the cardio machines in full working order and the water cooler was empty. I gave the front desk this feedback as I was checking out in the morning and while I was listened to; was not compensated or offered a discount on my bill. Not a 4 star hotel; and certainly not a place I would stay again. It was service more along the lines of a 2 star average chain hotel; not what I have come to expect from the W.
100586,lkwok2,02/09/2008,Great! The decor and cleanliness was super. I have never been in such a posh hotel. Location was excellent; you could walk everywhere downtown. I must say though; parking is very expensive. $33 USD dollars a night. You might not need to bring/rent a car because everything is at your doorstep. The service was wonderful. The bellman and valet were quick to bring my luggage up and I didn't even have to wait 5 minutes for my car. The lady at check-in; Nohan (front desk manager) was so friendly. The mini bar is stocked; so not much room to store personal items. There is also no microwave. I was a bit disappointed with the room service menu; there weren't many things to order from! The washroom decor is very designer like. They carried Bliss products; and I must say; they are the best! I didn't even use my own shampoo/soap/conditioner/facial wash; it was all provided and top quality (not harsh and grainy like other hotel products!!) The products were so good I took a trip down to Nordstrom and purchased a few items. Beaware; local calls are $1.50 each and if you have a pre-paid calling card with a toll free number; it still cost's more than a local call; $2 to use a phone card from you room!! The gym is tidy and lots of workout equipment to chose from. The room also provides bathrobes; in room safe and umbrellas (considering it's raining all the time in Seattle) Overall; a great stay with impeccable service. Expect to pay more though!
100586,Chris75,02/03/2008,Great design and ambiance If you like great design hotels; the W Seattle is for you!The location is good; only a few flocks from many of the downtown sites.I was lucky enough to get a corner room; they are quite large; very comfortable (the bed and linen are fantastic); with great views and a pleasant feel; also the bathroom was large.The lobby is beautiful with sofas; books; and great design.If you stay on weekends there is a DJ at the bar; it's one of the fashion place in Seattle.However if the concierge service is good; the staff at the reception was not so great. They even add a parking fee to my bill (quite funny when you're travelling without a car).With nicer people at the reception I would give 5 stars to the W Seattle.
100586,SFOBruin,01/31/2008,W Seattle - Great hardware; so-so service Standard Room King Bed
100586,Summer4,01/27/2008,W Hotel is fun and funky We stayed at this hotel for 1 night in January. We received an upgrade to a faboulous corner room (on floor 16). Our room had a somewhat view of the water. Positves:Liked the dimly lit hallways (mood lighting) and elevator music. Walk to shopping and restaurants Very comfy bed; one of the better hotel beds we have slept in. Nice room ; great style; very nice bath products (by bliss spa). Dvd player in room.Great water pressure in showerNo outside hallway noise could be heard in room.Great bar area downstairs (The W bar).Negatives:Loud outside road noise. But you are in a downtown hotel. We didn't think you would still be able to hear traffic down below; but you definitely could!No room darkening shades (room just had wood venetian blinds - light still came through.)Way to exspensive to rent in room movie 13.99 plus tax; food spendy from in room menu and mini bar way to spendy as well (but again that's would hotels do; they charge an arm and a leg for things!). It would be nice for once if some of these exspensive hotels would not do this.
100586,shapeset,01/04/2008,W is for business Great beds; uncomplicated... once you can work the lights. Ask for a deal.. you will get one; good location and parking. One of the better downtown hotels.Meals can be slow to arrive.
100586,DiegoJoe,01/01/2008,Great stay! We got a decent price on a standard room with a king bed ($175 before taxes) and stayed a night just after Christmas. The service was impeccable鈥攆rom bell hops (do they still call them that?) to the concierge (Sean was really helpful). The decor was gorgeous and the location was perfect-close to shops and restaurants. Excellent hotel- highly recommended!
100586,LVinWA,12/19/2007,Request a Cool Corner' if can Back to the Seattle W; by choice based on our first visit. Nothing on the second stay disappointed us. We requested early check-in (1pm); late check-out (2pm) and a cool corner room. Accomodating on every count without hesitation. The only complaint would be at check-in the desk clerk was really loud...wonder if that bluetooth in her ear was speaking to her at same time she processed our check-in? :] Only suggestion is for a hotel in this caliber in a city known for high tech; why not offer iPod docks? High design makes it hard to leave the room; wish we could plug in our music...
100586,strollingtrini,12/03/2007,This hotel and service is one of the best ever The bad reviews on this site about this hotel are extremely misleading. I stayed at this hotel for a 5 day period and loved it. The hotel is excellent with great soft furnishings and amenities - the only thing I didnt like was the towels but the super comfortable bed more than made up for that. Also the reviewer who didnt like the lighting - get a flashlight - it was supremely hip and gave off an ambience of a MOD hotel and the lighting in the rooms is more than sufficient.Now to discuss the service; they have a service desk called Whatever; Whenever. Well let me tell you they live that mantra. One member of my business group wanted to see an NBA match; so he asked at the desk about getting some - he got 2 seats 15 rows up handed to him in less than a minute. One person asked about getting to visit the restaurant at the tower - a reservation was made and when the couple sat down for dinner the waiter brought over a free appetiser courtesy of the W hotel. Last but not least another member of the group asked about getting a pick up at the Pike Street Market- the concierge himself went to do it.THis hotel has 5 star accoutrements; service and is steps away from some of the best shopping (louis vuitton one street away).You should enjoy any stay here
100586,suttonjc,11/19/2007,Worth the money and then some I surprised my girlfriend with a night at the W to celebrate our anniversary. Although we booked a simple room and obviously weren鈥檛 high-rollers we were still treated as royalty. The valets were great; the staff was friendly and helpful; and when they found out that it was our anniversary they sent up an amazing bottle of champagne. We never had to open a door for ourselves or bother hailing our own cab. This place is well worth the money. The room was nice and the bed was amazing. Thank you Adam S ! He was our 鈥淲 insider鈥?and offered us excellent service and plenty of charm. If you are in Seattle for a night; or just want to treat yourself 鈥?this is the place to go.
100586,NickFromManchester,11/13/2007,Great central hotel We arrived at the hotel by car and knowingly paid the high valet parking rate (if you don't want to pay it; street park - it's a major city).The Staff were welcoming and the room was available on arrival; despite being early.We passed through the dimly lit hallways (trendy; but I prefer to see) to our room. Spacious room; comfy beds; modern lighting / decor; large flat screen TV; safe; iron board; small bathroom (shower over bath; not separate). Nice touch was a printer in the room; great for business use.Views are not brilliant; as the hotel is surrounded by other tall buildings.The bar is bustling and trendy; as is the lobby area (free WiFi for guests). Hotel location is great for shops and restaurants.If you are not into trendy style; try the more expensive Fairmont next door.If you like this hotel; I recommend 'Purple' for lunch; a great wine bar just down the road from the hotel and Barolo for dinner (take a cab; it's opposite the Westin but you will need to book).
100586,MB20LVR,11/12/2007,Dont Bother!!! Well as contrary to belief; you don't get more when you pay more. I booked 2 rooms in the W hotel for a Saturday night. It was in celebration of my best friends birthday. The staff was very snotty; and we checked in at 3:00 p.m. ; only to find out that the rooms that I had asked for ( side by side; and not facing an ugly garage etc) were not ready.We ended up 3 floors apart; both facing the uglyiest bulidings! This was after we paid in full; at the time of booking; and we were told to let them know if there was anything they could do to make our stay better; to let them know. I parked in the hotel parking lot for $35.00! What a rip-off! 2 people actually tried to open our door! And they were sucessful! The few things we needed were not dealt with; and when my husband brought a bag to the front desk before our dinner reservation ; he was told they would send it to our room. We made it back to find a huge crowd; listening to some techno beat music in the bar. The bartender was a rude young kid; and thought he was Tom Cruise in Cocktail. When we made up to our room; the bag was no where in site! I went down to the front desk; where I was basically told; that we made it up . The bag was no where to be found ; with brand new clothes from Macys in it. I waited until morning to talk to the manager; who was at least friendly; and after awhile; he found the missing bag!! Wow; imagine that! You would assume that everyone employed by a 5 star hotel; would have to meet the requirement of overly friendly ; but not here. I had better service and a nicer hotel; just a few streets away at the Warwick! The room was dusty; and don't even think about drinking the water. I know its cool to be classy; but even with my status ; I refuse to pay $8.00 for a bottle of water that should be in my room for free. Bottom line; either spend more and go to the Fairmont; or find another good; 5 star. This is not the one; trust me!!
100586,neatgirlLA,11/10/2007,W Style All The Way; Great Location Overall; excellent W hotel. Wonderful location in downtown Seattle. Very close to shopping; and close to many businesses. Rooms are fantastic. Great space; awesome amenities and wonderful atmosphere. Staff is very friendly and service is great. Only thing; don't count on an extensive room service menu. And; on Sunday nights; the restaurant isn't open. As a business traveler; I find this odd. But; breakfast is great.
100586,V0yager,11/01/2007,Good location; but very expensive!! The W hotel
100586,MichaelSD,10/23/2007,Great Hotel - Except The Concierge Staff This was my second stay at W Seattle in a year. And while I very much enjoyed my first visit; this second stay was blemished by the fact that they employ the rudest; most unhelpful Concierge staff ever. The girl who works the Concierge Desk during the day is nothing more than a pretty face. When we asked her for suggestions on where to have breakfast; she recommended the hotel (and in all fairness; any good hotel employee is required to suggest the hotel first) or to head over to Pike Place Market and just look around. Uh; look around? I could have figured that out myself. I didn't need a concierge to tell me that. And then when we asked for information about local sights; she just threw us brochures and printed out directions. Totally useless employee.But the main problem here is Randall; the concierge in the evenings. He was a downside when I stayed at W Seattle last year; and he was even worse this year. He oozes attitude and refuses to take time to give any suggestions. Our main aggravation happened due to the fact that Wired; the hotel's business center is only open Monday thru Friday. It was a Sunday and we needed to print out our boarding passes. So we asked Randall if he could assist us. With annoyance; he logged onto to his computer. When he was required to put in our password; we asked if we could do it ourselves. He responded with a; What? Do you think I'm going to steal your password?. Unbelievable. This hotel would be much better if they didn't have him lurking around. I am a hotel manager (and formerly managed at a W) and would be shocked if any of my employees behaved this way.Besides these issues; the rest of the hotel continues to be great. The property is clean; still new-looking and the Style Attendant did an amazing job of keeping our room in great shape. The beds are great. And the prime downtown location means that you are close to anything. Plus; a big thank you to the Welcome Desk staff for being so accomodating when they offered us a 3:00 late check-out since we had an evening flight. I enjoyed my stay here; but next time I think I will try another property so I don't have to deal with the people at the Concierge Desk.
100586,CalP0ly,10/22/2007,Consistent Property; Eltie Minded! Ahh The W Seattle! I am a SPG Plat member and W The Card holder. Lately when in Seattle on business I have been staying at the HYATT downtown; but because of a convention at that property I was back at my old stomping grounds THE W.Once a flagship of THE W chain; she is showing a little bit of wear and tear here and there. The Staff was great as expected except the concierge; who was was a bit too impressed with himself.The hallways/elevators are very dimly lit; with a sexy ambiance; this hotel is for the movers and shakers; the style makers; or people who think they have style! I personally love it.Once inside the rooms you have the wonderful signature W Beds which are quite simply amazing. One of the most comfortable beds you will experience. Mod decor abounds in the rooms with great flat screen TVs and a well appointed bathroom. All of the Bathroom products are provided by BLISS Spa's and you will want to take home the face wash and body lotion; they are that good!My only complaint (and to some this may be a plus) is that it is difficult to get the rooms dark. When I am in Seattle I work late and sleep in; I am usually upgraded to a Corner King room which has amazing views but is difficult to darken; especially when I want to sleep in.The blinds are a so-so at best shutters that just don't block sunlight (reason why I have been over at The Hyatt lately instead).The restaurant /room service is amazing and the bar is great. Last year Quentin Tarantino was at the bar with a lady friend having a drink on a Thursday night! (I don't spot too many celebrities in my hotel travels)No coffee makers in the rooms (urghh pet peeve!) I like to make a cup of coffee without having to go downstairs for the free coffee or order a $16 small pot from room service.Overall though it is a wonderful property with a great location and good staff; on the trendy; high-end side of things so if you are stuffy and grumpy or like to get to bed very early; try the Fairmont next door (which has the best Oysters and Salmon in Seattle at the restaurant Shucker's on their ground floor.) But if you want to stay with the fashionista boutique brigade; give it a go!!!!
100586,wnissen,10/19/2007,Designed to a T All you need to know about the W Seattle is that the main entrance is barely marked; and when you walk in the door there isn't a check-in desk or staff member in sight. For the first time traveler; it's bewildering.Once you realize the Welcome Desk is up the grand flight of stairs to your left; the staff is professional and helpful; and they have your keys at the ready. The elevator is smooth and fast; taking you up the two dozen floors without effort. The hallways are shockingly dim in comparison to most hotels; but not enough to impede vision; and I believe it helps with keeping the noise down at night.The room is expertly designed New York anal-retentive; and I mean that in the best possible way. Absolutely nothing is out of place; from the tub mat to the pillows on the bed. There are no visible drawers; those are in the closet; along with real hangers and a second bathrobe. The hotel information binder has been replaced by a stack of cards bound on a large brad; which keeps the size down. There's no phone book; because that would require a drawer; though there is a flat panel television with high-definition content. The finishings are not exactly luxurious in the traditional sense but they are attractive; and everything in the room matches just so. The bed; sheets; and towels are all top quality. You would not be at all ashamed to have this as your guest room; even if you lived in a much nicer house than I do.The prices are high. $36 to park; $15 for Internet in the room; $20+3.50 for delivery and a 22% service fee for an omelette can quickly turn a W stay into an extremely expensive proposition. Thankfully the staff recommended the excellent pastry shop across the street where there were Parisian-quality croissants and good coffee. The location is right in the center of downtown; though the proximity to the convention center means there are not many of the smaller restaurants that one might find in another city.In summary; the W is a beautiful; expensive hotel with great service that is perhaps not the most practical; especially if you've got a family with you. Still; if you stay at the W you know what kind of experience you're getting.
100586,cleves66,10/17/2007,Very disappointed in almost every way I stayed at the Seattle W for a week in June for a professional conference. I had previously stayed at the W in New Orleans and loved every second of it so I was expecting great things from the W Seattle. I couldn't have been more disappointed. They think darkness equates to ambiance. Wrong. There was no loud music on the elevators. At a W; the elevators are supposed to me like mini-clubs. You meet and party with people on the New Orleans W elevators. The worst thing was the smell when the air conditioning went on. It could best be described at cat little box or pure cat urine. Hotel management did not respond to numerous complaints saying that was the normal lavender musk smell of the W. Right... I just made sure the air never came on when I was in the room. Luckily; Seattle is a great city with lots to do.I did get an email apology from corporate after logging a complaint with Starwood during my stay. Since then; I've only recieved marketing spam from the Seattle W. I'll never stay at the Seattle W again and won't recommend it to anyone.
100586,CVCP,10/16/2007,Good location; but with major room for improvement The good: - The location of this hotel is great for those staying in downtown Seattle. You're within walking distrance of nearly all attractions and major business destinations. - Good selection of channels on the TV- As with most W hotels; the bed is comfy . . . . but . . . . The bad: - My wife got bed bugs bites during our stay. Seriously. Obviously this is a major area of concern. I didn't realize that bed bugs were a real phenomenon; but apparently they are. - The valet/garage situation is terrible. Their loading area is far too small for the type of traffic (hotel guests and hipsters at the bar); and so you can wait 5 minutes to valet park your car. The parking staff tries really hard; but they just can't keep up in the cramped space. - Service was spotty. Some people were really helpful; others were totally indifferent. - Lousy water pressure in the shower. Indifferent: I always have mixed feelings about W hotels. I like the hip vibe in the lobby; but there are simple things that feel contrived. For instance; the lighting in the hallways is so dark; you can't see the room numbers. Admittedly a small detail; but sometimes you feel like convienece and ease come at the expense of cool. I don't know . . . maybe I'm just getting old.
100586,quest4,10/14/2007,W is a disappointment We booked this hotel through American Express and received an upgrade to a corner room. The hotel attempts to be cool and edgy by refusing to light the lobby or hallways to a sufficient level. Our room was an Asian inspired minimalist decor which I did appreciate but the furniture lacked sturdiness and had seen better days. I was more disappointed in the service aspects of the hotel than in the room itself. Our room had no directory of hotel services and the front desk did not understand why we were requesting such information. The room service menu was uninspired and expensive. In Seattle on a Sunday evening after 9 p.m. room service was our only option. The general unfriendliness of the hotel staff was apparent.Three of the four days of our stay we had to call and request housekeeping clean our room because it was past 4 p.m. and no one had been in to clean the room. This hotel puts too much emphasis on branding and not enough on guest comfort. It is way overpriced for the facilities and services offered.
100586,Trav1964,10/12/2007,Know what you are getting I chose to pay to stay at this hotel prior to a conference I was attending even though I had a free room at the convention hotel. I kind of regret it. The hotel is nice; no doubt. Has that edge of coolness that one would expect from a W. However; it is a bit rough around the edges. It seems like a really cool designer; designed the hotel and the execution was on the cheap鈥ops; have I just defined the W brand? Kidding. I live in Dallas and the W in Dallas is one incredible hotel. Definitely not on the cheap. I asked the manager about the state of the hotel and he replied that they were one of the older W hotels and realized their competition and image in other cities. Hopefully they will react and change some things. Unfortunately the things would be hard as they relate to their public areas; etc. These will involve a costly change. I have to throw my thanks to the bar staff here. What a great group. I had so much fun in the bar. Kudos.Don鈥檛 miss The Pink Door. Great pasta and; trust me; you will get some type of show鈥?Also; if you are a little adventurous; search out the restaurant Crave in Pacific Heights. The woman that owns this place is doing amazing things with food and you will delight in the 10 to 12 table environment. A little bohemian; but the food is amazing. You won鈥檛 regret it.
100586,lagunatravel,10/05/2007,Loathed the W The front desk staff were very pleasant and helpful. But; the hotel is too trendy; too dark and too noisy. The corridors are poorly lit and narrow. The room was shabbyand not very comfortable with a terrible view of a tall parking lot.The window covers do a very poor job of keeping out light fromthe parking lot which was well lit all night. Also; the windows donot open at all and the air conditioner made loud noises all night.The food was mediocre in the dining room. And ; it was overpriced.I will not return.
100586,JoaquinTucson,09/22/2007,Over rated .. not worth the $$$ First of all; I'm a Starwood Platinum Member and my family and I stayed for couple of nights here on the way to an Alaska cruise. I had reservation for two rooms using my Starwood points. Upon arrival around 1200pm; I was told that there was one of the rooms ready but the other was being cleaned. We decided to go around town and come back later.At 4pm we arrived back to the hotel and requested our other room; and we were told that was not ready because the guests requested a late checkout and they are cleaning the room. I did not believe that and contacted the Platinum Starwood Member assistance to complain and to check the possiblity to go to the Sheraton couple of blocks away. Once I explained the issue they inmediately contacted the hotel manager and the room; that was not ready 15 minutes ago;now is ready. Wow that was fast!!!!So five hours have gone by since we arrived and finally we have the rooms. The lobby was not that great. Music too loud that we could not hear each other talking. The rooms to fancy and lack of things that now; any other hotel has as a standard; such as microwave; coffee maker. I sent my son to get some ice. Yes; he found some on the 23 rd floor. one bottle of water was given to us as complementary due to the inconvinience for what happen during check in; the cost $8.00 each. and many more disappointments during the stay.If you want coffee in the morning; they tell you to go across the street to Starbucks. Can you believe it!!!! Any way it is cheeper and better.In summary; think twice if going there and staying here. It is not what is advirtised. And I agree with other people regarding hotel personnel. They only greet you upon arrival after that; you are one more guest/person at the hotel.
100586,STBK1998,09/18/2007,LOVE the bed! W is chic and trendy. I liked it. My parents? Not so much. They weren't into the club/lounge scene at night and how dark the hallways were; but they were happy with the size and cleanliness of the room and bathroom.The beds are heavenly (well; they are Simmons Heavenly Beds)! So plus and comfortable and warm. I'm buying one for myself next month! LOL! And I really liked the soaps; shampoos; etc...it's bliss (no pun intended; but seriously; the W uses Bliss Spa products)!The staff greeted us when we walked in; but that was it. We looked for the concierge a few times; but couldn't find him. He was never at his desk. Thankfully; we found what we needed.We didn't eat at the hotel restaurant as we were warned that it's expensive; but the W is within easy walking distance to Pike Place Market and the Elliott Pier. The neighborhood is safe; but there isn't much around in terms of shopping and restaurant. Luckily; the shopping district is about a 15 minutes walk.Upon checkout we were promptly greeted by the woman at the front desk and a bellhop helped us with our bags and flagged a cab.I would stay here again; but if you're older then these types of hotels may not to be your liking. Like I wrote; my parents liked the room; but not the club scene in the lobby especially when we arrived back to the hotel after 10pm.
100586,Formiga,09/16/2007,Over rated For the price you pay; make sure you get one of the better rooms. When we first arrived they tried to put us in a lower level room that looked out directly to a parkade (basically all the cars going up can see you). I made a bit of a stink about it and two rooms later; I got the one I wanted; with a bit of a view for the same price. There's nothing extraordinary about this hotel; the gym is quaint; the rooms are small; the bathroom is actually really big; it was about 1/2 the size of the bedroom...the restaurant is pretty cool.
100586,thekld,09/11/2007,As far as Ws go; this one is just average W Seattle - Standard Room
100586,porrazzigirl,09/10/2007,Hotel with no soap My husband and I recently stayed at this hotel for five nights. They are a business hotel with wi-fi on floors 1; 2 and 3. If you're in your room; you pay. We ferried one small sliver of soap from the sink to the tub for a week. An interesting issue considering the price of this room. And the concierge. Hmmm. Well; if you wanted help; forget it. Not available and not interested. Go see the guys at the bar. They were really helpful about what's happening in Seattle! I won't stay here again. Its old; and not very clean.
100586,Jessi9260,09/07/2007,Loved it I really liked the W but do agree that the extra charges are a bit excessive. 22% room service fee along with $3.50 delivery charge; $36 to valet park; and dont touch the mini bar unless you want to pay $6 for a candy bar. The food is very good from the restaurant. The steak and sexy fries are especially good. I would definitely return to this hotel; probably without a car to park though. Once you get past the cost; it is a great hotel. They often have special offers; we paid about $200 a night in August. I loved the atmosphere; the Bliss products; and the room. Microsuede couch; comftorable bed; plasma tv with dvd player. It was nice after a long day to order room service and watch a movie. They also have an extensive library of cds; movies; and newspapers. We did not take advantage of this but the pay per view movie list was also convenient and featured new releases. When we checked in they had popsicles in ice buckets sitting out. Nice touch.All of the staff is very friendly and helpful. They will bend over backwards to keep you happy. Anytime I called down for something; it was taken care of right away. The person who took our luggage out of the taxi accidentally left a small bag in there. We noticed it that night and got the run around from the cab company. We talked to someone at the front desk the next day; and within an hour the hotel had my bag back. Our luggage was loaded and unloaded for us so we didnt even have to bother with it. Taxis are waiting outside the hotel so you do not have to call one. Overall staying at this hotel was one of the nicer parts of our vacation.
100586,justaguy76018,08/30/2007,whatever... whatever We stayed at the W August 22-34; 2007. Overpriced and way over rated. Save your money and time. Good location is all it has going for it. Snobby staff and watch out for the valet and parking charges. Ask before you drop your car off what the charges are. Stayed at many 4 and 5 star hotels and have NEVER been charged more than $20 per night as a guest of the hotel. W is $35.
100586,MtnDog69,08/28/2007,Entirely Too Trendy My wife and I recently stayed at the W Seattle and enjoyed our stay; but there are a few things that prevented me from rating the hotel higher than average. First off; there wasn't a coffee maker in the room. I know it is Seattle and there is a Starbucks on every corner; but this is something that every hotel that I have ever stayed in has. Secondly; this place will nickel and dime you to death. For example: $35 a night for parking and $14 for a small ham and cheese sandwich in the restaurant.I also did not like it when we walked into the hotel on Saturday night and found that the lobby had been turned into the most popular nightclub in Seattle. There was literally a D.J. spinning dance music records very loud in the lobby. All of the beautiful people were there and I was not impressed. If you are snobby; wealthy; or a self centered person this is the hotel for you. It is very dark and the decorations in the common areas are very artsy fartsy. The only reason my wife and I stayed here; was that it was during Sea Fair; and I found a great rate on the W's website. The hotel is located in a fantastic location. We won't be returning.
100586,travelfamily3,08/25/2007,The W is overrated This place feels like it tries too hard to be hip. Throbbing music loudly pulses in the lobby; most of the staff is comprised of young trendy men...you get the picture. I thought the bed and the housekeeping was excellent; as were the Bliss products in the bathroom. However; the concierge was condescending and not very helpful. And I found the darkness oppressive. The hallways were intentionally poorly lit; which seems crazy in gray Seattle. Next time I will stay somewhere with more warmth and charm.
100586,kareny13,08/24/2007,Good stay In many ways; very much the W experience: decor; vibe; service... which is a compliment. Though the lobby area is quite small; still very functional and service is very attentive and helpful. Unlike other W's; the elevators are quick! Gym is incredibly small and claustrophobic. Location is excellent - close to all the shops and Pike's Place Market. Good; reliable stay with excellent service
100586,kyle34,08/15/2007,W Seattle If you like the W experience; you'll feel right at home in the Seattle property. It's always dark and moody to convey a sense of sophisptication; but it's still a quality upscale business hotel beneath all the branding. The corner suites are very comfortable; with amenities I actually use (adequate deskspace; DVD player; a bathtub large enough to bathe in). The gym is small but features quality equipment unlike so many other business hotels. The bar is actually a happening hot spot; and I feel comfortable lounging in the hotel lobby with the free WiFi. The attached restaurant; Earth Ocean; is overrated and quite expensive. Like most Ws; the staff are all pretty young hipsters; who nonetheless provide (for the most part) friendly service. I woud highly reccomend the hotel for those who are not bothered by the air of exclusivity that the brand projects; particularly if you can get good rate. In my experience; it has wildly fluctuated throughout the year for both 2006 and 2007.
100586,cbcito,08/05/2007,Great Hotel...Exceptional Service. Bedding
100586,BeforeSunrise,08/04/2007,W consistency - a good thing The W hotels are very consistent from city to city. When you're traveling for work; as I was on this trip; that's a good thing. It means I know the front desk will always make me feel special; there will be good Internet access (although I'll always curse when they make me pay for it at these hotel prices!); the room service will be tasty; and I'll get a great night's sleep. This W in particular was extra spacious; with a couch/coffee table sitting area. It's my second time staying there and I'd gladly do it again next time work sends me to Seattle.
100586,PdxKSD,08/01/2007,Lovely hotel; but watch your credit card for phantom charges We had a very nice stay in this lovely; comfortable; swanky hotel. The location is superb...didn't need our car once. The service was good. The room was spacious with a nice sitting area and flat screen tv; a very luxurious bed and the bathroom was lovely. Unfortunately; we were either overcharged or mischarged twice (one we found three days after we left) so watch your credit card statements. The staff took care of the problem right away; so that is good. I would definitely stay here again. Oh! Avoid their garage...way too expensive. Park in the garage behind the hotel on 5th instead.
100586,d3graphics,07/27/2007,Great room; bad meeting spaces Although my room had the dreaded parking garage view when I went for a conference; it had the by-far most comfy bed and couch EVER. Our conference seemed very overbooked and the meeting rooms were sardine can small. But the traveling latte bar; between-meeting snacks and on-table waters candies made up for a lot of personal space invasion. WiFi free in lobby but for a charge in the room made you sort of want to hang out in the over-hip DJed afterdarkness of the couches in the evening. This is not a happening part of town in the evening. It has business district shutdown. Either stick to the lobby area or venture out into the farther neighborhoods. Walking down the dark halls to the blue-lit room numbers; I did feel like I was in Barton Fink or another Coen Bros. movie. Definitely a hotel for the post-hipster or the proto-wannabe. But; really; who can afford more than a night or two just for fun? It was a worthy adventure!
100586,mbusa,07/24/2007,Rip Off After a crazy room rate $400 for a king room... this isn't MONTE CARLO; rate and for get having a $10 cocktailCheck this out:Package Handling Policy There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.I was charged for a FEDEX.... an envelopeBoycott - stay at the MONACO across the street
100586,Kmalia,07/23/2007,Good location; service on par with W Hotels I am a fan of the W Hotels Worldwide chain and the W Seattle did nothing to dissuade me. There were a few small snafus; however; the management handled these with care and courtesy.I will start with the positives: The concierge was fabulous; my husband needed a haircut and they recommended Rudy's Barber Shop which did a great job at a very reasonable $10! The rooms were spacious and the beds wonderfully comfortable. The nightime lobby bar was not as 'happening' as in some other cities; however; it was comfortably crowded with beautiful people for a Saturday night and the drinks came quickly and were well-mixed.Some negatives: They charged a friend of ours for a full day of parking when he was only there two hours - we mentioned it to the front desk staff and they promptly corrected this on our bill. Also; we stopped by the front desk at about midnight and asked for a wake-up call for the next morning as we had an international flight to catch; but the call never came; and our 'backup' alarm never went off - so we missed our flight. We were fortunate enough to get on another flight at a minor cost which delayed us approximately half a day. I wrote a letter to the Starwood Customer service center and copied the general manager of the W Seattle. Within 3 days I received a letter from the G.M. stating that they would refund our one night stay in full due to their error. In summary; if you like the ambiance and feel of the W Hotel chain or if you are just looking for a convenient and hip hotel with great service in Seattle you will not be dissappointed with the W Hotel.
100586,sannicandrob,07/23/2007,Great Location; Lively Lobby Bar! I was in Seattle a few months ago on business. The W was in a great spot. I'm not huge fan of riding on a bus; but Seattle has free bus service within a certain radius downtown. The W is in the center so it's so easy to get around. Short walk from the Market and if you're up for it - about 10 to 15 min walk to the space needle. Service was friendly. I arrived early in the a.m. so my room wasn't ready but they checked me in and sent me a text message when it was. I found that pretty cool. Rooms were extravagent; great Starwood/Sheraton-esque beds. Though one downside was the halls were a little dark (typical of a trendier hotel; like those you see in NYC). The bar in the lobby was always jumping and I heard from some other guests that the breakfast was excellent. When I checked in they gave me 2 drink coupons.Hit up Belltown section (short walk) of the city. Great restaurants and cuisine of every kind! BlueWater Grille on Lake Union is also very good. Whether doing business in Seattle or visiting; the W is a good choice. Little pricier; but for a downtown location; the rooms were large and service was good. Worth the extra bucks.
100586,rkgoshi,07/19/2007,not bad considering price thru hotwire Nice comfortable room with good amenities. nice gym which was free. nice concierge staff. No room service menu when we checked in at midnight. front desk gave us a verbal menu as no room service menu found in entire hotel....went to eat at the w lobby bar instead $90 for fries; avocado; 2 glass of merlot and beer...unfortunately nothing within walking distance at that hour.not sure what regular price but thru hotwire it was worth it. only complaint was the limitations of food latenight other than that good property.
100586,DutchBrother,07/17/2007,style and service that exceeds expectations The W might not be everyone's cup of tea; but if you love style and something different; this could be the place for you. Other reviews have described the striking decor and style of service; so I won't repeat it here. I found the style a bit over the top but still a pleasant change from the corporate sameness of other upscale hotels. The staff was very attentive to meeting all my needs and even remembered my name. The valet promptly delivered the car whenever I needed it; although many attractions are within walking distance (Pike Place Market; Pioneer Square; the Seattle Art Museum; etc.). We were given a top floor room even though the discount we received only entitled us to floors in the lower half of the hotel. The beds are as comfortable as advertised. The window couch was comfortable and such a great idea one wonders why other hotels haven't copied this idea. The bathroom was excellent. This is a great hotel and if you can get a decent price; take advantage of it.
100586,brownsk,07/05/2007,Avoid this place I bought into the W thing early on but I am so over it. Everything in this hotel seems darker than even the other W's I stayed in. When you come in from walking around the city you cannot see a thing let alone find a key. And the loud; thumping music that fills the lobby is not what I want to hear after a long work day. I could not even hear the desk staff. The rooms are way over priced (give me the Sheraton or Westin dream beds!) and I want to see if my room is clean (can't in the dark.) And for a place so dark- blinds on the window that let in all the outside light when you finally do get in bed. They offered to hang black-out curtains so they must have heard this before. I took them up on it the next day. it was a black metal rod crammed in the window with thin; black fabric safety pinned over the rod! Not much better than the blinds! And it is Seattle - NO COFFEE MAKER! Don't even ask about their much touted restauarant - Just dont'!
100586,Toofastcat,07/04/2007,The W - Fun diferent and cool too View from 15th floor
100586,rainmonger,07/02/2007,Excellent experience This is the swank hotel for Seattle. As a former resident of Seattle; this was my top pick for a place to stay and it exceeded my expectations. The W is in the perfect location with quick access to Downtown shopping; theater; Pike Street market; and the *must see* new public library.The restaurant was little avant garde for me and a little pricy for what you get; but it was a good experience nonetheless. (Across the street is Sazarac in the Monaco hotel...I'd recommend that for the eating).
100586,aspnerd,06/27/2007,Great room and stay Stayed here for a few nights on a business trip; great hotel; great room; and great food near by.
100586,littlemissneve,06/19/2007,Too stylish Bathroom
100586,skibuff,06/12/2007,Pre Cruise Stay Public Library
100586,BusinessVisitor1,06/12/2007,Good Quality But Too Big The rooms and facilities are fine and actually quite spacious; but the problem is the size of the hotel (c. 18 -20 floors and 20-30 rooms per floor at least) which justs make you feel like a cog that passes through without touching the side. Bit of a mixed metaphor I know; but if you like 40-60 room boutique hotels you will know what I mean. All the staff were friendly and helpful; just never saw the same one twice. Good sized gym and location also a plus. Few issues1. the water they leave at the side of your bed is not complimentary (there should be a label telling you this); it is an eye watering c.$12 after tax are added2. in room internet is like $15 plus and is not even free in the business centre - this in the homeland of Microsoft3. food trays seemed to get left outside of rooms for a long time.As I say nothing major wrong - just too big for my taste.
100586,casanova13,05/29/2007,W. Whatever. Whenever - LOVED IT! I have to say that my stay at the W Seattle was absolutely fantastic and we could not have asked for anything more. We booked the memorial day rate - which was a fantastic deal for this hotel ($179/night)I didn't park a car so I really didn't notice what others have said on this board as a congested front entrance. The Check-in staff were super friendly; and willing to accomodate us in every possible way; including upgrade to a higher floor. The concierge (Adam) was extremely helpful and spent a good 20 min talking with us about places to go; things to do in the city. Kevin the bellman was also extremely helpful. Yes; the hotel caters to a hip and trendy clientele; which is the reason Starwood introduced this chain of hotels in the first place. I would not recommend this hotel for families or those who are looking for some peace and quiet. The lobby is also a bar/lounge with DJ spinning in the late evening. Fantastic spot for younger crowds/singles who are travelling on business. The rooms were very spacious and comfortable (with very comfortable beds!). The hotel is in walking distance to restaurants/shopping and tourists attractions and of course multiple Starbucks! I would definitely stay in this hotel again!
100586,ild,05/20/2007,Techno Trendy with Possiblities While our overall experience at the W Seattle was positive; I will admit to some ambivalence about the place.My wife had expressed an interest in staying at the W so I booked a stay there as part of a Mother's Day weekend celebration. Shortly after booking the room through the Starwood website; I received an email offer to upgrade to a Spectacular room for $30; which I accepted.I also requested to have a special music CD playing when we entered our room. Via email I was connected with Adam Sinding who was my Insider for this request. I arranged to drop off the CD the day before our arrival. Adam was not there when I arrived for the drop-off and I was referred to the young concierge. She struck me immediately as affected and pretentious. I believe she had been trained that putting on airs somehow enhances the status of an establishment. I just find it off-putting.Be prepared for awkwardness on arrival at the W. The drive-up entrance is extremely poorly laid out. You basically are in the street when you pull up and configuration of car/pedestrian access to the check-in area is convoluted and congested. To simplify our arrival we just parked in the adjacent (to the east) Olympic Hotel parking garage and walked the 100 feet or so to the entry.Check-in went very nicely with the staff at the desk very friendly and helpful. (A quick note about staff; they seem to be uniformly amazingly young. This means that you should not expect a great breadth of experience in the hospitality industry.) Guests observed in the lobby area seemed mostly the t-shirt; grungy blue jean; running shoe crowd. This seemed a bit odd giving that the W is not really a cheap place to stay. One of the most striking aspects of the Seattle W is its decor and darkness. Lighting in the halls; elevators and other public spaces without windows is incredibly low and techno. For instance; one needs to be quite close (within a foot or two) of a room door to discern the room number. My wife called the decor urban zen and I think this is probably as good as any moniker.Our room was extremely nice and spacious. And yes; the CD was playing at an appropriate volume when we walked in. The bed was extremely comfortable. The room had very large windows with peek-a-boo views of Puget Sound. A full size chaise was along one wall next to a very nicely equipped desk. The bath was large and had more towels than anyone could use. The faucet handle on the tub/shower was close to breaking so controlling water temperature and pressure was quite difficult. When our car and driver arrived to take us to our evening activities we again were reminded of the extremely poor layout of access to the hotel. The combination of arriving and departing guests; aggressive taxi drivers whipping about and traffic wizzing by make entering and exiting more than an adventure.The Earth and Ocean Restaurant on-site again is very much on the trendy side. We found the staff extremely warm; friendly and professional. The menu selection could only be characterized as super-trendy. Fortunately; the W is in the heart of downtown so there are dozens of super dining options for those not in an adventurous culinary mood. One minor annoyance is that I still don't have a breakdown of what this little adventure cost. Apparently; the W billing system is not capable of providing an up-to-date itemization of charges upon check-out.
100586,martinsa,05/09/2007,Excellent choice Spacious rooms; nice design through out; noisy lobby and bar; dark corridors; excellent service and very comfy beds. If you get a good price I would highly recommend it.
100586,juliebug52,04/25/2007,Hip Hotel Fails to Please Ok I am a Starwood member and have wanted to stay at the W. The baseball teams stay here. The rooms were spacious and the staff friendly. Nice artwork... BUT No coffee pot in the room? This is Starbuck's flagship city. The lobby had LOUD techno type dance music blarring even early in the morning. I am not sure what their target market is but I heard more than one person complaining about it. At least play something I recognize; like Jimi Hendrix. The halls are dimly lit which I didn't like it. Some may call this hip and trendy; I call it; I won't be back!
100586,djr76,04/24/2007,A little too clubby for me I have never stayed at a W before; I have had many a martini at the San Francisco W but never stayed over night. The W Seattle is not as impressive as the San Francisco location. The lobby of the hotel is chopped into two different sections; reception and the living room lounge area. The reception is where you first enter and leaves a lot to be desired. Check in went smooth except that they stuck us in a room that looked out on to a parking garage (we asked for a nice view because it was my husbands birthday). Once we were switched we were fine with our room (even though no assistance was offered to move our luggage).The main problem that I had with this hotel is that I felt that it was trying to be so hard to be cool and hip that they over did it. I mean who really wants to walk into a blue dimly lit hallway at 10am or listen to house music in the restroom when you are heading out to breakfast. There is a time and place for these things and the morning did not feel like that time.Another strange thing that happened during our stay is that 20-30 young people were staying at the hotel (in their teens) and all the hallways reeked of pot. One day they camped out in the lobby and were sprawled across the couches and by the fire drawing pictures; reading magazines and on the floor taking naps for hours. No other guests could access any part of this area during this time.Although we got a great deal and the hotel was in very easy walking distance to everything; I would probably opt to stay at one of the many other hotels in the surrounding area.
100586,California3,04/21/2007,W / A Business Stay Dimly lit facilites and noisy rooms. Not an appropriate hotel for a business trip with hosted business meetings actually in the hotel.Heard neighbors next door and upstairs through very thin walls and floors. Very good room service food. No issues with billing; and mostly helpful staff.Bottom line: Great location but very noisy. Not a good place for business meetings
100586,ChicagoFlynn,04/20/2007,Cool I found the W Seattle to be as advertized - trendy; pricey and spectacular. The rooms are more spacious than other W's I've stayed at and the service was impeccable. The views of Puget Sound and downtown were nothing short of breathtaking. If you don't mind spending a bit more; the W is for you.
100586,pipeman28,04/19/2007,Great stay at the W I booked a great on-line rate for the W Seattle for a weekend in March and then got nervous when I read the reviews here. I'm happy to report that our stay was a positive experience. The staff were friendly and helpful; the rooms were clean and comfortable (though terminally trendy); and we had a great view over the downtown area.Parking was a bit pricy; but that's what you get at a high end hotel in a downtown area when there's no other options.I'd stay again.
100586,StellaVancouver,04/04/2007,Terrible Service at the W Hotel! I stayed at the W; Seattle in January 2007; and I have to say I was quite disappointed in the service. Firstly; I should say that it is a well designed hotel; so I definitely appreciated the ambiance; however; service was not very good. Upon entering our room; the toilet was dirty! When we complained about it; they did offer to switch our room; which was a nuisance since I literally unpacked everything! But they promised it would be an upgrade. To our dismay; the only difference with the new room was that it had a built-in bench by the window instead of two chairs. The other problem was that we asked for hot water to make baby formula. They told me I had to pay $6 for that... to make baby formula! I couldn't believe what a rip-off that was. Unfortunately; it was late in the evening; so I just paid the ridiculous price. I would have just boiled hot water in the coffee maker if they had a coffee maker like their room booklet said they should have; but of course; after having opened for 8 months; they said they still were ironing out the kinks. The one positive thing is that I complained about this issue the next day; and they did reimburse us for the water; but if first impressions are important for a classy hotel chain such as the W; I can't say that I was very impressed at all.
100586,lifeofbryan,04/03/2007,Plush elegance. I loved every minute! I usually try to stay at Starwood hotels because I am a member of their points program. The W Seattle is the hippest Starwood property I have stayed at!From the well decorated rooms; stunning reception; friendly staff; to the wall hung LCD in my guest room... Amazing!I felt pampered just sleeping in the most comfortable bed I have ever had the pleasure of resting on.The mood the the W Seattle creates from the second you Valet your car to the end of the night when you close your eyes is pure chic.Do... Experience W Seattle!
100586,eoleParis,03/26/2007,Overated trendy I had heard about the coolness of the W hotel so I was looking forward to it; being more used to Seattle's Marriott in the suburbs. Well; the W does look good; particularly the lobby and restaurant; there is definitively an atmosphere. But; as it happens often with trendy hotel; it's more window dressing than actual value.the W is basically a 1930's revamped hotel where they renovated the basic rooms with a few cool looking pieces of furniture/colour scheme but the air conditioning is still super loud; you can hear whatever happens in the corridor from the bed and the neighbours. The bed is not particularly comfortable and the wide screen LCD TV; a good idea in itself; is positioned at an awkward angle (ie on the wall opposite the bed but not in front but more to one side). Being cool; all practical boring infos about the hotel (such as internet rates; check out times etc...) are hard to find in their little paint palette like booklet. If you want internet; you basically have to have an ethernet cable as no wifi is available (low tech hey). And that cable is not in the room of course; given the exhorbitant prices of everything; I gave up without even asking...The in house DVD collection sounded cool as well (and free; an event here) but unfortunately; maybe it was bad luck; but the DVD was worn out and freezing every 30 secs so also gave up. The biggest letdown was the room service. The restaurant has a very good reputation locally but room service is 1/ daylight robbery 2/ food is so so. 46$ for a minuscule chicken sandwich and asparagus food is crazy :So; all in all; this was not a good experience and I will certainly not return if I have a choice. FYI I stayed 2 nights.
100586,SwatBrat,03/14/2007,Excellent decor and ambience; so-so room service Stayed here in Feb 2007 for two nights. The rooms were spacious and very comfortable. Tasteful modern interior design; flat screen TV; all very nice. The hallways were a little too dark...but I see where they were going with the idea! :)I was however rather disappointed with the room service. My dinner arrived on the cold side and didn't seem very fresh. I'd stay here again in a heartbeat; but I'll definitely be spending my food dollar elsewhere.
100586,allenak5,03/12/2007,Great stay at the W Just returned from a 5 night stay at the W Seattle and really enjoyed my time there. Like all W Hotels; the lobby decor is trendy; dark; and moody. Our room was large; with nice city views; a;super-comfy bed; and a big bathroom stocked with fabulous Bliss products (the best part about staying in a W Hotel if you ask me!). There were some really nice features of the hotel; like the cozy lobby with big fireplace; free hot chocolate; a tiny gym; and a great bar. This hotel is also well-located; just a few blocks from Pike Place Market and Pioneer Square; and literally next door to shopping. Service was friendly and helpful.My only complaint was the exorbitantly high cost of extras--including the internet; valet parking; and food. There was free Wi-Fi in the lobby; but this is less than ideal for business travellers. Overall; though; I really enjoyed the W and would stay there if I find myself in Seattle in the future.
100586,Wuah,03/02/2007,Trendy; but Friendly Stayed with friends in two rooms for a fun weekend. Trendy hotel with the standard W look. Rooms are a little bit on the small side - particularly considering the prices you are paying - but that's pretty standard for all the W hotels I have stayed at. Most everything is a bit on the pricey side.Hotel help was very friendly and helpful all the way around (front desk; bellhops; bar/restaurant). Terrific location in Downtown Seattle. A very reasonable walk up to the shopping areas; down to the stadiums; or over to Pike's Market - very centrally location.Beds are very comfortable; and room were very clean and has all the standard W upscale comforts (LCD TV; Stereo; well stock mini bar.) Nice modern decor.In short; nice hotel with good hotel amenities - but you aren't going to be spending a lot of time in the room and taking advantage of them - there are more reasonably priced options for hotels in the area.
100586,Cecili,03/01/2007,has location and ambience but pricey. not pleased with some services Stayed here for 2 nights to attend a wedding. Although the ambience and style was nice for the wedding and reception and exactly what the bride wanted; I was not pleased with other services. Hotel was dark; guess that caters to the hip and trendy crowd.The cost of parking and drinks was ridiculous. Parking was twice the amount I paid even in Hawaii at an upscale hotel . Be careful if you have a promo code for discounted rooms; they did not work for us.I must say that the beds are comfortable as well as the pillows. On that note; be aware that they allow animals here. My son received numerous bites the first night. We were on the 14th floor but did not have a view as such; as we were on the north side of the hotel. Housekeeping discarded items that were not to be discarded even thou they were with the tux rental bags left on the bed. I agree with the other reviewer; eat breakfast at the Pike Place Market or even McDonalds at Westlake Center if your watching your pennies. But then again staying at The W is NOT watching your pennies. If I ever have to stay in Seattle again; I will not be choosing The W.
100586,ResortEmployee,02/19/2007,Wow! Wow! What a Wonderfully Wild; Whimsical W hotel.Though I live in British Columbia; this was my first time that I have hopped across the border to hang out and stay in Seattle. This was also my first time staying at a W Hotel.After reading reviews on this hotel; I was skeptical as to whether or not the service and ambience of this hotel would render a pleasant stay or not. My skepticisms; however; were put to rest shortly after arrival at the W.I booked a 'Wonderful Room' (i.e. basic room) at the W for 2 nights in mid-February '07. Here's an overview of my stay:Pro's:-Service: Speedy Friendly. Staff aimed to please. Upon check-in; I received a complimentary room upgrade! I was even given a complimentary toothbrush/tube of toothpaste when I informed the front desk that I had forgotten mine at home.-Ambience: Everything at this hotel is modern and very cool. There was a DJ playing in the lobby Saturday night!-Rooms: Functional and Beautiful. Comfy beds and nice sized LCD TV. Housekeeping also supplied new toiletries/towels etc. each morning!-Location: No need for a car or anything! Everything in downtown Seattle worth doing is in walking distance.Con's:-Pricing: The room is worth the price if you have a view or get some sort of discount. Room service and amenities; however; like most hotels of this calibre; are outrageously overpriced.-Bathroom: Cool sink! Great toiletries! But the tub is very average and drab.-Hallways: Woulden't hurt if they were brighter.-Restaurant Servers: 50/50. Staff are attentive and efficient; but not always warm and inviting.Overall:From check-in to check-out; I had a great experience at the W Seattle. The hotel is not exactly cheap and it is not without its shortfalls; but it should not be overlooked when booking a room in this gorgeous city!
100586,blsandler,02/06/2007,Overrated and overpriced We stayed at the W for a few nights in July. While the location was pretty central and the bar scene was fun; we has a few negative experiences that would dissuade me from returning. First; the staff was snooty and unhelpful. Whether it was dinner suggestions or directions; they were of little help and did not want to lift a finger for us. Another major drawback was the service. Other than the fact that the televisions were broken; the room was not serviced by housekeeping on more than one occasion. We had to keep calling housekeeping to get them to clean the room; and when they did; they would not provide new toiletrees or enough towels. Additionally; the bathrooms need a lot of remodeling - it was very old and uninviting. The bar at the hotel is certainly trendy and fun; but I would stay at the Fairmont in the future. Same location; same cost and much; much nicer.
100586,tchrtravler,01/19/2007,A stylish; relaxing vacation The hotel looks exactly like the pictures on the web...stylish; modern decor. I didn't find the halls as dark as other reviewers seemed to think...I did find the bed VERY comfortable; and the room clean modern. It did seem to be a hangout spot for the 25-35 crowd for drinks. The front desk staff was knowledgeable and efficient. Our remote control was broken; but replaced quickly. I would go back again stay again at the W.
100586,scruffty,01/18/2007,Pretty Good!
100586,vancouverkitty,01/17/2007,Stunning hotel! I don't have tons to say about this hotel; as we were there for only 12 hours or so... but we loved everything we saw.the hotel is very beautiful and chic. decor is top notch. and the staff are exceedingly helpful and friendly.the room we stayed in was a large corner suite with a view of the city and partial view of the water. the bed was one of the nicest i've ever slept in; complete with a pillow menu.really nice spa quality shampoo; conditioner; lotion and face wash in the bathrooms.the only issues we encountered was our room being a bit delayed for check in. we were sent to the hotel bar with a $25 gift certificate to kill the time. very nice gesture; however the bar is VERY expensive; so that only bought two drinks. the next day when we checked out; they comp'd our valet parking as well for our inconvenience. that was great since valet was $32 a day (yikes)we would for sure stay here again; but it's not for people watching their pennies. it's a splurge; but worth it for a nice night away.
100586,Beaujolais,01/16/2007,W-onderful! Stayed here in October for a birthday weekend trip. Absolutely loved it! We booked thru Starwood using Starwood points and had a corner Wow room. They were right - walked in - saw the room and view and said 'Wow!'. Room colors are very monochromatic with a splash of color here and there in pillows etc. Bliss products were waiting in the good size; modern bathroom along with the W bathrobes. The corridors are dark but it just lends the theme to this very modern; younger set location. Seattle; we found; attracts the vibrant; young go-getters. The downtown area is brimming with fabulous restaurants; cafes and other nightlife. Every member of staff was extremely helpful and courteous. The concierge was very knowledgable and was always kept busy. The hotel had lots of sitting areas. So; rather than being restricted to your room if you wanted to surf on your laptop or do some work; you could be part of the action and enjoy the fireplace and couches in the lobby or couches in the quieter section on the second floor. They played the best music all the time - like dance/house. Loved it! They had W candles burning all over; emanating a wonderful aroma/atmosphere. There was free Starbucks coffee in the bar area in the mornings. This little tidbit alas; we did not discover until the day we were leaving. The info was on a small card in the room but we missed it. There is a full service Starbucks right across the street. Being Seattle; there is a coffee shop on EVERY corner it seemed. We had breakfast at the hotel restaurant the first morning. The decor was impressive but the service and food was lacking - especially for the price. This was our only disappointment. We would recommend that you grab your free Starbucks; walk a couple of blocks towards Pikes Place and enjoy breakfast in one of Seattle's great cafes. The Crumpet Shop for one is well worth a visit. The hotel bar was well stocked and the atmosphere pleasant in the evenings when it seemed to attract the high-flyers of the city.The location cannot be beat. Only four blocks from Pikes Place with LOTS of restaurants and shops in between.You will not be disappointed if you choose to stay here. Just be aware that it is very modern and 'hip'. If you want something more 'traditional' stay at the Westin.
100586,MissSpdx,01/12/2007,Not worth the money I have to echo other's concerns about the astronomical expenses (parking; room service; etc) and poor service at the W. I stayed at this hotel with a couple of friends expecting a pleasant stay at a swanky hotel. Realize that the money you're paying (and you'll likely pay a lot) is mostly for the ambiance--although rooms were utterly lacking in character and the nightclub lighting in the hallways was almost creepy; the lobby says it all as far as this hotel's trendy aspirations. We made only two minor requests during our stay; and on the second one ( a request for silverware) we were lectured that we would be charged for our next non-revenue request. Apparently the whole whatever; whenever motto should come with another line: for the right price. Staff seemed like they couldn't be bothered; room was bland and unimpressive besides a nice television and a comfortable bed. The hotel is in a good location; but so are a lot of other nice; less expensive hotels that offer better service; like the Olympian across the street or the Westin. Unless you get a very good deal at the W ($150/nt); it's not worth the money.
100586,Diana482,01/07/2007,Great Stay at W Seattle! Stayed here in July with my boyfriend for $200 a night. We found the hotel very romantic and were not bothered by the dark hallways. Our first room had a very noisy air conditioner - but after a quick call to the front desk; we were moved to a new room with no problems and a better view! Our room was beautiful - I especially enjoyed the bathroom and comfy bathrobes! The bed was so comfortable! We also worked out in the gym; which while very small is fine for one or two quick cardio workouts.
100586,LorrayneG,12/20/2006,Happy in the W! I stayed at the W in Seattle for 3 nights from December 11th on business. The rooms are lovely; really tastefully decorated and a huge comfy bed with everything in perfect working order. Certainly couldn't ask for more from a hotel room. As I was there on business I can't comment too much on the overall hotel itself as I left at 7.30am without breakfast and got back after dinner each night after 10pm to go straight to bed! However; I can understand why people might think that the hotel is stingy with extras as the bottle of still water that is normally provided free of charge in hotels like the Hilton was $8.00 (albeit the bottle was large)! The price marked on it was so tiny that I didn't notice it until I had opened it after waking up in the night with a thirst. The reception of the hotel was very trendily decorated and was very dark. I loved the little touches like the door mat at the front of the hotel saying 'Good Evening' 'Good Afternoon' and 'Good morning' depending on the time of day. The valet staff were great too - they literally ran into the road each morning to flag down a taxi for me. My colleague stayed at the Hilton around the corner and was very envious when he dropped by the hotel to see me one day - considering he had paid a much higher price for his room; he would much rather have stayed at the W.Finally; I was quite surprised to walk in on my last evening (Thursday) and find a DJ playing music and lots of people who were not guests sitting in the lobby bar drinking and dancing - the hotel felt like it had suddenly turned into a nightclub and was packed out. I certainly couldn't have sat there and had a quiet drink; so went straight to my room. I think it's a 'novel' idea but not really what I want or expect from a hotel........ It definitely caters for the younger set (20s to 30s). If I was staying there with a family or as an 'older' couple I would want to know about this before making my reservation as it might affect my decision.
100586,Intrigued,12/10/2006,Its not worth it!!!!!!!! Do not stay here unless you want to be ignored; put on hold; charged un realistic amount of money for room service; I just do not understand this click of a hotel concept whom would possibly want to 250$ and up a night for these experiences?? Could someone please explain this to me???Stay at the Fairmont Olympic next door great service; super friendly staff very welcoming made us feel totally at home and we were not even guests aghhhhhh...............
100586,nomorehotelw,12/06/2006,Don't pay to stay here! We have never had such a bad experience at a hotel. The service was the worst I have seen; and the costs were astronomical. $8 for a bottle of water; $70 for two days of parking; and $80 for a cheese and meat platter that was stale (and that's 1.5 hours after ordering). Fire alarm testing at 9am (which lasted 40 minutes); without any pre-warning. The valet was rude; and actually stuck out his hand for a tip. The concierge was not helpful; and on two ocassions; turned and walked away.Conclusion: We wouldn't stay here again; even if it was free.
100586,mlasser,11/21/2006,Great hotel. Bad restaurant. The hotel is dynamite. Incredible rooms and furnishings. Flat panel TV's. Cool lobby. Hip front desk staff. Great concierge.Got great hotel treatment as a W The Card holder.Do avoid the restaurant. The staff are terrible. We waited forever to get seated in an empty breakfast seating. Ten minutes to get water and coffee. IHOP does better!Guy next to us complained about food and another couple waited so long for a hostess (Still 90% empty restaurant) that they sat themselves.
100586,fortq,11/20/2006,Good Hotel in Good Location If you like the minamilist look this is the place for you . Busy lobby and public spaces but serene away from them. Service was first rate . Will stay here again.
100586,asiln28,11/14/2006,w seattle is fine. display center and desk
100586,UniversityLad,10/24/2006,Trendy; Good Service; Tasty Breakfast; Great Location nice comfy window seat
100586,TG79,10/19/2006,Stay here alot; service is pretty consistent I stay at the W Seattle on a regular basis and overall I would say the experience is above average and the service is consistent. My only criticism is the menu in the restaurant is extremely limited; and the room service menu isn't much better.Other than that; no complaints.
100586,TravelSea,10/14/2006,Wow! Unbelievably poor service with arrogance at every step. This hotel is directly across the street from my office. I toured it shortly after its opening; and thought I'd stay someday as an in-city treat. What a mistake. I purchased the room at a charity auction. It was packaged with two tickets to the Seattle Symphony; and sold as attend the symphony and then stay at the W. When I got home and opened the envelope I purchased; I found that the symphony tickets were for Thursday performances; the W Hotel stay was for any Friday or Saturday night. At first I thought it was a mix-up by the charity; and frankly; it was for charity and I didn't really care. But after my experience with the arrogant; sloppy and just horrifically bad service at the W; I now wonder if the mistake was theirs.When I realized the room and tickets were incompatible; I decided to use the room as a surprise for the BF. I procured theatre tickets to a sold out show; and called the W to make a reservation. After being on hold for at least 10 minutes while the operator tried to figure it out; I was sent to the 800 number. The 800 operator was not exactly rude; but disinterested; uninformed; and generally oozed negative attitude. She; too; couldn't figure it out; and it literally took over 1/2 hour to make the reservation.When I made the reservation; I also told the operator that I wanted a corner room with a view and would pay whatever it took to upgrade to it. She assured me that I would have a corner room on a high floor with a view; and even after I offered THREE TIMES to pay for an upgrade; she told me (coldly and condescendingly (difficult to articulate)) that it would not be necessary and that I would get my request.You can see where this is going. When we arrived for check in; they gave us a corner room on the 5th floor in the back of the building; facing the wall of the Four Season's garage across an alley. When I spoke to the disinterested I'm too cool for my job desk clerk; the best I could get was a regular room on a somewhat higher floor; also in the back of the building; this time overlooking the same garage by about 10 feet. No apology; no real help; and attitude. By the way -- when I presented the 'bearer certificate' that I discussed with the reservation department for over 30 minutes earlier in the day; Mr. Hip had no idea what to do; called over an apparently more experienced version of himself; and the two of them took 20 minutes to; you guessed it; figure it out.Trying to keep a positive outlook; the BF and I decided to go to Earth and Ocean; the hotel restaurant. It was a busy Saturday night. We stood in a highly trafficked area and were ignored until I was able to stop the greeter; who told me they were no longer serving in the dining room; but we could order from a bar menu at the bar. Then he walked away. I mean; literally -- just walked away without additional comment; leaving us to figure out if we should seat ourselves; wait for someone else; or move into the lounge area. After a moment; we were able to stop another staff member who handed us two sticky bar menus while we were still standing in that odd; highly trafficked area; and I swear -- he; too; just walked away without comment. We left and went to a bistro down the street.The room was okay; albeit dark and facing the roof deck of the garage across the alley; the bathroom was dirty and well below five star standards.We left the next morning; and the portfolio read zero balance. While I was very disappointed with the attitude and service of the staff from beginning to end; thought the room was substandard; and had paid several hundred dollars for a package that was not a package; I thought I'd just let it go and remember that at least the charity made out well.Then; of course; I get my credit card bill. Yep; you guessed it. They charged me for the privilege of being ignored; condescended to; spending (between the two operators) over forty-five minutes to even make a reservation; and placing me in a substandard room with a dirty bathroom. I called them to correct the latest mistake in a series of mistakes; and after explaining the situation to someone in their reservation department; was forwarded to the guest services manager. I can't articulate the attitude well at all -- but at least it's consistent. Disinterested and arrogant is the best way to describe it. He told me that he would look into it; and call me back. Two days later I got a voicemail from him asking for the charity I purchased the room from; because he couldn't find the certificate. At this point; I was furious and didn't immediately return the call. About an hour later; he called again and told me he found the certificate and would be refunding the $230.00 charge to my card. The entire conversation took less than 30 seconds; and ended with a curt; perfunctory and insincere apology. Period.Wow... Just unbelievable. I don't see why anyone would want to stay here. The rooms are average at best; the bathroom was dirty; and the service was just too hip and arrogant to be anything but worthless. The location is good; poised strategically between the financial and retail districts downtown; but so are several other very fine hotels. If you come to Seattle; stay in the area; but don't stay at this facility. I can't imagine anyplace that would reflect more poorly on our city.
100586,LaniStPaul,10/12/2006,where's my coffee?? I've stayed at the W Seattle a few times; and have found that its a matter of style over substance. Yes; its a very cool place: most of the staff look like secret service agents with the earpiece and wire; the Bliss soap and shampoo products are trendy; and the beds are wonderful. That said; there is a sense that the hotel has already fallen on hard times. Housekeeping is consistantly poor considering the hotels' class and price (mold/mildew in the shower in all three rooms Ive been in; debris and garbage from previous occupants not cleaned away; used towel still hanging on the bathroom door hook). They have recently removed the coffee makers from all the rooms. They said you can get a free cup in the lobby bar in the morning (which when I did was a thermos of lukewarm old coffee). Room service prices are absurd; and the high speed internet access is $15 a day. For business folks; the chair at the desk in the room is far too low (a pretty basic faux pas at a business hotel) and you end up having to put several pillows underneath you to put you at a level where you can work comfortably. The W chain tries way too hard but fails to deliver on the basics. For the money; there are better choices; although I guess if seeing people like Bono and the New York Yankees in the hotel bar is a draw; this is a good place.
100586,strada,10/12/2006,Too noisy! I stayed in a corner room with a great view of the city; I liked everything about my room. However; I advise that you don't take the corner rooms -- because of the noise produced by the traffic around the building is just too much that I didn't sleep well...
100586,SeismicGuy,10/11/2006,The Ultimate Cliche I recently was in the Seattle area for a combination business and pleasure trip. For the business part I opted for a great deal for one night at the W as it is near where I needed to be. To say the hotel is understated is an understatement. Yes; it is chic and slick feeling but the aim is clearly for twentysomething to thirtysomething hipsters. There was not a time when I walked through the lobby (pardon me; lounge) when there were not one or several people busily engrossed with their laptops. I guess being seen yakking away on a cell phone has become passe and now you must be seen with your laptop to be considered fashionably hip. Of course there was always new age or soft jazz music along with subdued lighting to keep the hipsters comfortable.The room was also decorated in a hip understated way and was actually very comfortable--especially the bed and pillows. But navigating down the darkened hallways to find your room can be a challenge. After coming back in the evening after dining at a nearby restaurant; I thought perhaps the hotel had not paid their electric bill as the lobby (pardon me; lounge) area was lit almost entirely by dim candlelight. Of course the glows from the laptops helped a bit.To be honest; the service was very good and not intrusive. But the overall experience at the W just seemed like I was living in a cliche.
100586,TamiM,10/10/2006,Nice; but not amazing Hotel is in a central location which makes it easy to see all of downtown on foot. Swanky; stylish lobby was refreshing. Rooms were fine; but as this was a splurge I found it a bit too business like than as stylish as their lobby. Also; only valet parking was available which meant a charge of $31 a nice; + tips for parking! For a 4 star hotel; the bathroom was dirty and the shower stall full of mould; mildew and softening drywall. That's unacceptable for a hotel of that rate and star class. Other than that disappointment I would say its a fine hotel; but if its more than you usually would spend; I would go elsewhere.
100586,rsgardner,10/05/2006,Wow at the W What a wonderfully different hotel.As a 4-star hotel it was top-notch. Very sleek and modern; and yet extremely comfortable. Rooms were very cool with plasma TV on the wall.Only down side was the lack of coffee making facilities in the room; although the Seattle Coffee Co was only two doors down (or the dreadful Starbucks across the road).The W will definitely be my choice of hotel if I ever return to Seattle
100586,kramerk94132,08/29/2006,W Needs S'more Customer Service While the room itself was pretty nice; with a good view and an alcove couch; I was not impressed by the rest of the hotel. I spent two weeks emailing back and forth with the whatever whenever service at the W Seattle to try to arrange for a special fantasy camping surprise for my fiance who loves to camp. We finally came up with s'mores; which the woman from the whatever whenever service told me the kitchen could definitely do. She priced it out for me; and I okayed it and asked for it at 10 PM; when we were due to arrive. It was not ready for us; and the man at the front desk told me that it could be done the next day at 3 PM. We rushed back to our room the next day to make it there by 3 PM; but no s'mores. I called the front desk to ask what happened. Apparently; no one went out to get the materials and I was asked if I could wait another 45 minutes to an hour. We had dinner reservations with friends whom we had not seen in quite some time; so I had to say no. Nothing was offered to compensate for this fiasco; not even a sincere apology. I was asked if the manager could call me; and I said that would be fine. The manager never called me. Only when I complained the following day at check out was anything done. I was given two tickets for free drinks at the W Bar and told not to spend over $15 dollars per drink! This was all extremely rude. I have never had a problem in another hotel like this. Friends of mine who have had problems at hotels have received more of a concerned response from staff and management. This hotel definitely did not have five-star service!
100586,AntZuzu,08/25/2006,Interesting... This hotel was best described by a woman who rode up the elevator with me on day two of my 7-day stay at the W; ...I am as hip as the next person; but I need some LIGHT...This re-done hotel - tucked behind the historic Fairmont Olympic Hotel Seattle on 4th St - is hip. But if you have trouble seeing; bring a flashlight! Elevators have dark carpet and two tiny pendant lights - and those elevators are FAST; so be ready to jump on and jump off! Lobby is two-level and lighted by tea-lights.Great sleeping room (choose the upgrade; if you can - it is worth it!) with wide screen; flat-panel TVs. Great shiny bathrooms; good office space and comfy couch. Prompt room service; which is good because the honor bar is really expensive. Not much of a RS selection; but that's okay; because there are plenty of wonderful places to eat in walking distance (like Schuckers - next door!). Coffee lovers dream (Starbucks; SEattle's Best and Tully's all very close!) Short walk downhill to shopping... Long walk uphill with purchases!One big downer - no pool!
100586,jpdilly,08/21/2006,Always Great! The W is always a great stay! Have stayed here several times and am still overwhelmed by the hospitality; helpful staff; and amazing hotel rooms. Front desk was very helpful at recommending late night dining. Earth Ocean bar is beautiful and the drinks are well worth it! Bliss bath products add a great touch!
100586,Fam1ly,08/20/2006,Don't waste your money -- service here is unbelievably bad The motto of this hotel is Whatever; Whenever. This claim of exceptional service is the reason that the W is very highly priced. Our family checked in late on a Sunday night; and asked for an extra blanket. After 4 phonecalls to the Whatever; Whenever line; and 80 minutes; the blanket arrived in our room. On our 2nd phone call which was 45 minutes after we requested the blanket; the assistant manager with whom we spoke said that she would follow up on the blanket and call us right back. She did not. In the middle of the night our message light started blinking (although we were not on the phone and did not receive any phone calls). In the morning my husband called to retrieve the message; and was told that we did not have one. The message light continued to blink. Later; at about 9am; I called to try to retrieve the message; but after 30 rings with no answer; I gave up. I called the manager on duty to express my dissatisfaction with the service. He was apologetic; but did not offer to compensate us in any way; for example by waiving the $31 parking fee. Since our return home; we received an automatic email asking for our comments on our stay. I replied with the information herein. I have received no response from either this hotel or the W chain. From this set of experiences; I would conclude that the W is not at all interested in traveller satisfaction. We will never stay at a W again!
100586,rr0001,08/08/2006,Nice overall hotel. Very nice quality room. The couple of small maintence problems were taken care of quickly. Had a room on the 19th floor for four nights in July. This building is short compared to the surrounding buildings. The location is within short walking distance to much of the downtown. The view from the room was the only disappointment. If a good view is an important factor to you; choose a different hotel.
100586,joepinstripe,07/24/2006,God-awful This tale of woe is in regard to a one night stay on July 15.In the mood for an in-town get-away; I decided to surprise the Sig Other with a surprise night in a W Hotel suite. Upon checking room availability online; I saw no suites were available; so I called the hotel and learned that all their suites were being renovated. Fair enough; so i decided to reserve a corner room on a high floor.I arrived at the hotel 30 minutes after check-in time to process the check-in and get my room keys so that later I could return with the SO and go right to the room. Upon arrival; I was met with huge lines at the check-in desk...it took me 20 minutes to get to the front desk. Now that it was nearly 4:00pm; and having waited in the very slow line; I was stunned to learn my room was not yet ready. I had to be home within an hour to meet my SO and still had to secretly pack a bag with extra toothbrushes; PJs; etc. I was told they would work as hard as they could to get me a room quickly. In the meantime; I decided to arrange for a bottle of Champagne to be in my room upon arrival. I was ushered to the Conceirge; who basically could not have been less interested. When I asked her if she was certain they could have the bottle on ice in the room at 5:30pm; she looked at me as if I were from outer space. I should have known this was only a hint of things to come...Well; I was driving home to frantically pack; and then drive back to do the room key; then drive home to meet my SO -- yeah; I really like him so I go to this kind of trouble LOL -- when the guy at the desk called and said the room was ready. So I threw a few things in a bag and drove back downtown to get the key.Surprise! Another epic line. And people were yelling at the desk clerks and general mayhem was ensuing. Apparently; there was only ONE single bellhop for the entire hotel on a busy Saturday. Genius. Well; while waiting in line I told several people about tripadvisor.com so hopefully they will post here; too.I got to the desk; got my keys; and was running back out the door and said; You won't forget the Champagne; right? And they all smiled and said it was all set.One hour later; I arrived and told the SO that some friends had invited us up to their room for a pre-dinner drink. I entered room 2120 to find...no Champagne. I called downstairs in a wee bit of a rage and was told We knocked on the door but no one answered so we didn't want to come in and disturb anyone. I replied that no one had answered the door; because I wasn't in the room and since there was no Do Not Disturb sign on the door and since I had requested the bottle be waiting for my arrival; I was dismayed; mystified and peeved that they had blown the one most important element of the surprise overnight. Completely unacceptable at any price; but at $300+ it was ridiculous!They said they would have the bottle right up there and I said they were welcome to send it up if they would give me a break on the price; otherwise; forget it. She said she would do what she could.Which was; in a word; nothing. The bottle was delivered with a full price bill. I was insulted. I told the man that I was refusing the bottle and to take it back (it was unopened). He mumbled something and left the room without removing the bottle! I had to call down and ask for the bottle to be collected which it was.We ended up drinking the half-bottle from the mini-bar. After taking showers; we discovered there was only one bathrobe. I called down for one; and it was delivered quickly (albeit on a wire hanger...all the hangers in the closet were wood; so this looked tacky.)The room is nice; in fine shape; and the view was spectacular. I can say that much.At check-out the next day; the clerk was very apologetic and comped the half-bottle of Champagne when I told her of how completely unpleasant the experience had been.The W is very much form over function. I guess Seattle still doesn't have an interesting; cutting edge; non-dowdy; non-business-drone hotel. I would never return to the W and plan to share this opinion with my friends and fellow frequent business travelers.
100586,tcwan001,07/22/2006,Did Dieter stay here? Remember SNL's Dieter (Mike Myers)? That's the character who came to mind when we thought about who designed this place. Contemporary throughout... felt like we should all wear black; even the hallways were barely lit. The value is comparable to every other downtown hotel...pricey. It's in a good location. We walked everywhere from Chinatown to the Space Needle. The piers Pike Market are easily walkable. Every person from the front desk; concierge; luggage people; housekeepers; etc was friendly helpful. The beds are incredibly comfortable; the room was clean. The elevators are turbo-charged... no waiting. Expect to pay a lot if you want to use the services from local dialing; in-room movies; breakfast; parking; etc. If you can afford it; it's a nice comfortable; helpful; friendly; trendy stay.
100586,brunogerrussi,07/21/2006,underwhelmed by the W we stayed there for 3 nights in july. put me in the over priced/trendy camp.the service was hit and miss. the check in was incredibly slow. however; we did find the staff to be friendly and helpful.yes; the bed and plasma tv are great; but everything else about the room was average.$30 a night for valet parking was a bit of a shock. all in all; i you pay more than $150/night to stay in this hotel; you're not getting your money's worth.
100586,rainbowjenny,07/10/2006,Nice retreat It was a very nice getaway for one evening. I loved the decor; the bed; and the colorful pillow accent. I also like the long window sitting area. Best use of SPG Starpoint in Seattle; especially when the Westin and Sheraton are both at 10;000 point level. Having stayed at all three; I would highly recommend W above the other two.I would also recommend using the parking structure on the same block; at the corner of 5th and Seneca (instead of valet); if you want to save some money.The building location doesn't seem to allow for any water view; but it was a fine high-rise view on 22nd floor corner room.The only minor complaint is the low-lighting in the elevator; common with all W. It's a bit uncomfortable to ride up with strangers.
100586,ATripAdvisorMember,07/08/2006,Overpriced trendy The hotel is very clean and did provide expensive valet parking. The shampoo and conditioner provided were very nice. However; beyond the shampoo and conditioner; you will pay for everything else at the hotel. Business center charged $.34 per minute for internet usage. No free wi-fi or even local phone service. My short local phone calls racked up charge of up to $5 a piece. The hotel will nickel and dime you and food including breakfast is too expensive. On the positive side; the was a very nice plasma tv in the room and the beds were very comfortable.
100586,WiseDawg,07/01/2006,Sleek and modern; highly recommended I have stayed at this hotel at least 5 times over the last 2 years and have never been disappointed. The customer service is excellent; the rooms are spacious and I absolutely love the decor. There is an ambiance when you walk into the lobby which words cannot describe. Candles burning everywhere; comfy sofas; music oozing you into quiet contentment. Highly recommended for professionals single couples.
100586,ATripAdvisorMember,06/19/2006,Impeccable! Very comfortable and funky hotel. The decor and overall experience is clearly targeted at younger professionals and vacationers; so for older or more conservative travelers; this hotel may not be your cup of tea.The hallways are dark with very dramatic blue spotlights throughout; which is very effective and funky. The room was clean and very well appointed with a large LCD TV; DVD player; minibar; a copy of Wired Magazine; and modern decor. The bed was a 10 out of 10 for comfort and felt exactly the same to me as the Sheraton 鈥楽weet Sleeper Bed鈥?offered at some Sheraton properties (W is part of the Starwood / Sheraton chain). The bathroom was large and had a cool frosted glass counter with a steel sink suspended in it.The only hiccup in our stay was a mix up at check-in where the king bed room which we had booked wasn鈥檛 ready yet. Because of this; we had to wait about 45 minutes while the room was cleaned; but they gave us a ticket for 2 complimentary for cocktails in the lounge while we waited. This hotel is a bit pricey; but well worth it if your expectations are high. We will stay again.
100586,ScottC,06/06/2006,Something missing Can't explain why I'm not rating 5. Spacious rooms; W bed; great window ledge seat and fabulous service. Just seems to be something missing. Perhaps I'm unfairly comparing to a recent stay at a brand new Westin resort. Only concrete criticism is robes designed for people with chest size under 42. We had a great stay and would stay there again. The restaurant recommendations by staff made the trip as perfect as it was.
100586,ATripAdvisorMember,06/02/2006,Over priced and unfriendly. Very dark hallways. The W Hotel is very expensive for what it offers. The hall ways were dark and it was difficult to see the room numbers. The Staff was not very friendly.
100586,chicagotvd,05/23/2006,Wonderful location We stayed at the modern W Hotel in Seattle in mid May. The service was excellent; the room service; the welcome desk; the restaraunt/bar staff were all very helpful. We arrived a little early and they advised us that our room was not yet ready; but they could put us into one that was ready but the view was not as nice. We opted for them to hold our luggage and wait for our room and it was well worth it. They gave us a few locations that we could go to for a light lunch while waiting for the room.The room was beautiful. We had a corner room on the 21st floor that had city and Puget Sound views. The room was extremely clean and well taken car of; we didn't feel gross walking around in bare feet or that others had stayed in the same room before us. The location of the W is spectacular. We walked to the piers and then to the space needle. We were only a few blocks away from Pikes Place Market and the whole shopping district. The W is only a couple blocks north of the Pioneer Square area and Qwest and Safeco Fields. We walked everywhere and didn't need to use the free bus zone or taxi's. The W is a wonderful hotel; luxurious; and centrally located to everything you may need.
100586,roselolita,05/14/2006,Whatever; Whenever I stayed here 2 nights for my business trip. Aside from spacious room and unique ambiance; the service made me feel like I'm treated very special. You never get confused which number to press when you need to order food or set morning call. You just press Whenever; Whatever button and they will help you all the way out whatever the problem is. I really loved their Bliss bath cosmetics kits as well. The only thing I didn't like was they kind of charge you what you usually expect as free in many other hotels. For example; I drank mineral water at my bed side (I think it's generally complementary in other hotels) and I only learned it cost $10 for the bottle when I saw my bill at check out. Also they charged me $5 for the Internet cable. (They do not have wireless in the room) Overall; the experience was great; and I think I might stay again here if I visit Seattle again.
100586,IslandGrl,05/05/2006,W - slipping into mediocrity? This was my third stay at the W Seattle. As Seattle locals; we have enjoyed the W for a weekend getaway in the city. We are Starwood Members; and enjoy most of their higher end properties.For this overnight we were attending a Fri/Sat conference at the W. We stayed in a corner room (awesome view of Rainer) our favorite. The beds were heavenly as always.We did notice that the W Seattle has slipped slightly. A little tired. Perhaps a management change? Perhaps it was the weekend? Not exactly sure - but they certainly were not quite on their game for our visit. Maybe they are doing better catering to the business crowd during the week. Still four stars; but missed in several areas. My complaints --Front desk staff - indifferent at best. Gave us a low floor; dark room with parking lot view. When we asked to change; they indicated they were only 63% full; so changing was not a problem. Hmmm...why didn't they give us a decent room to begin with? Rooms - why can't the W provide wireless connection (at no charge) in the guest rooms? We love the technical ammenities the W offers; and my husband had free wireless connection in the W's meeting rooms. But the guest rooms only have wireless for a fee ($17 or so/day). The $8 bottle of water so high priced. Nice that it was bedside; but really $8 for water?Concierge- openly complained about another guest in front of me. Tacky. We scheduled a couple things with the front desk/concierge; not sure who made the mistake; but after several calls to confirm; we learned that our appointment was scheduled on the wrong date (a date we weren't even in the hotel!) Fortunately we were persistent in getting the information.Service - My husband left a distinctive power cord at the meeting. Called several times to the front desk with the request to look for it. No response. Called again to talk to the technical folks. No luck. Asked again at check-out. Blank stare.My raves -The car valets (wheels) are awesome! Grabbed a jacket for us. Always pleasant. Upon check out; it was such a treat to have two bottles of water and lemon wipes and our car waiting. Now that is a nice and unexpected touch.That's the W we remember!That's a long of way of saying; we like the W-Seattle. It's good; perhaps very good; but our last stay was just so-so. I don't think we would rush back. What we have liked in the past; now seems quite ordinary. I would probably consider it for a business trip; but look elsewhere on the weekend.
100586,NCCoast,04/25/2006,hip; but not annoying Stayed one night before heading west. In order after our arrival: The valets were excellent. The check-in was very smooth; we were upgraded for no particular reason; which was nice. We had to use a keychain LED flashlight to find our room; however; since the hallways were so dark. And this was mid-afternoon. Still; the room itself was excellent. Nice window seat; no awful polyester florals; super comfy bed. We had drinks and a snack in the lobby bar before dinner -- good. If you are easily intimidated by trendy young things; the lobby bar might not be for you; as it was full of them on a Saturday night. We grabbed dinner suggestions and a reservation to Metropolitan Grill via the concierge. Good job there; if a little non-committal about where we ought to go. Breakfasted in the restaurant the next am -- very civilized; if pricey.
100586,ATripAdvisorMember,04/10/2006,Not recommended The room was disappointing. The furniture was very scuffed; and the walls had some stains. The staff was somewhat friendly; but more better looking than actually helpful. The exception was the valets; who were consistently doing a great job.For the money; better accomodation can be found in Seattle.
100586,melissatrv,03/28/2006,I was pleasantly surprised I heard so much about this hotel that I thought it could not possibly live up to its reputation. My company has an event in downtown Seattle every year and books blocks at large hotels here. I typically stay at Marriotts but wanted to check this out for a change. I did not eat in the restaurant so cannot comment. I did get room service for breakfast which was good; not great though and pretty high priced. I did get a spectacular room on an upper floor corner King. Breathtaking view and window bench.I wanted to spend more time here than I actually did due to business commitments. I could die in the bed it was so comfortable. The most comfortable hotel bed I have slept in; it was hard to wake up. I loved the all black attire of the staff. The staff is very young and hip looking as others have said; but friendly and accomodated all my requests. The bathroom could be bigger or have more counter space to put your products. The hotel bar is booming like everyone says. But I did not feel intimidated to be there. Also the dark lighting in the hallway was not a big problem for me...I am a female and felt safe.The Westin is closer to shopping and attactions (Spaceneedle etc). Though it is only a short walk to these places; again being female and alone; I would not suggest it in this area. I am debating on whether to stay at the Westin next year for its proximity; but I liked the W so much I dont know that I will chance it.
100586,ATripAdvisorMember,03/10/2006,Very nice I stay at the W each time I do business in Seattle and am rarely disappointed. The decor is nice; the rooms comfy and love the Bliss products. The location is excellent as well. However; it should be given the rates.My only complaint is the workout facility. For a pricey hotel that caters to the business traveler; it should be larger. Make sure you get there no later than 6 AM if you want to get on one of their five pieces of cardio equipment.
100586,ATripAdvisorMember,02/25/2006,Great Room; Great Service; Great Location; Great Hotel My wife met me on the west coast for a romantic getaway. We decided on the W based solely on the W reputation. We were pleasantly surprised every step of the way. Right in the center of Downtown Seattle; just blocks away from Pikes Market and great shopping and a very short cab ride from the Space Needle. The room was very roomy and the bathroom has the signature cool stuff all around. The view was beautiful. Just make sure you get a room on a higher floor. We stayed in a Cool Corner room which had amazing views of the city and the Space Needle. Some reviews say the hallway is ttoo dark but we really dont linger in the Hallwayy too much so it didnt bother us one bit. The rooms are bright and comfortable. We covered the city in 3 days and hit a few bars each night. We ended up at the bar in the hotel lobby at the end of each night. This bar is the place to be. The bartenders are two of the best that I've seen in a few years. These guys take care of the customers. Overall; great hotel; with a great atmosphere; and great service. We will return to this hotel!!
100586,ATripAdvisorMember,02/18/2006,Cool Place Decent size room; very comfortable. Nice window seat to chill out on (not that I had much time to do that). Only stayed 2 nights but would have happily stayed there longer. Good room service; great food. Only downside was I thought the bar was a bit dull; not enough going on and a bit too small. Nice lobby area though to relax in when hung over. In walking distance though of some other good bars. Next time I'm in Seattle will stay again.
100586,Monkeywrench,02/15/2006,Awesome Hotel The W Seattle lives up to the chain's hip image. Our room seemed a little small for a suite; but was beautifully decorated in white with dark brown wood and had a cozy window seat that was great for reading. The bathroom was rather large for the size of the room and was stocked with white terry robes and Bliss Spa products. The airy lobby seemed to fill around cocktail hour and would definitely be a fun place to hang out if we'd had more time. We ate dinner in the hotel restaurant for the last night of our anniversary trip; which was well worth the cost. We knew the food would be good; but we were really blown away by the quality and imagination of the dishes as well as the excellent service and attention to detail (I used to work for the Ritz-Carlton hotel chain so I pay attention to small details). While many appeared to be eating there just to be seen; my husband and I couldn't stop oohing and aahing over the food. We will definitely be staying here again on our next trip to Seattle!
100586,OffTheBeatenPath,12/13/2005,Hip But Still a Chain I was at the W on business recently; and have stayed there before. The hotel has many things going for it (terrific pillowtop mattress; nice linens; Bliss toiletries; spacious rooms). The bar is; as already mentioned; pretty well-known in Seattle for its scene (although not as much as some Belltown places) -- but that's part of it being a W. My only gripe with the W is that after spending what; for Seattle; is a small fortune; they still won't provide free internet or local calls. If Starwood truly wants to build a boutique hotel brand; they should try acting like a boutique hotel; and stop trying to nickel and dime their customers.
100586,ATripAdvisorMember,12/12/2005,Dont stay here if you want to sleep! Dont stay here if you want to sleep! The buzz words at this hotel are whatever; whenever and that applies to the guests' attitudes as well. It is a party hotel and the guests who want to party; have fun; while the other guests grit their teeth. We stayed here for 3 nights in December 2005 and had one night of rest. The other 2 nights we had a group of guests in rooms around us who stayed up; with the music on; until 5 am. I called security several times and they did settle down each time for short periods but then they would start up again; talking; laughing; slamming doors. I will never stay in a W Hotel again. And the coffee at the hotel was the pits. In the city of coffee they should have at least got this right. Too cool for school is what I think it is all about with this stylish joke of a hotel. Shame on you.ct
100586,ATripAdvisorMember,11/22/2005,W is Great We moved to the W from the terrible Alexis hotel and loved it. The room was comfortable; the staff were attentive; the bar was great; and we got a great deal through the Sheraton website. Highly recommended!
100586,ATripAdvisorMember,11/20/2005,Decent but expensive ... Pros: On the whole was an enjoyable stay. Rooms and bath were clean and the beds had crisp sheets. The room was well appointed (amenities like DVD; Audio Players were a nice touch) including the furniture. Minibar was well stocked with items including toiletries. Cons: The service was good but could have been better for the price. It would have been great if they included items like free Internet connectivity and simple items like a complimentary bottle of water.Comments: Agree with the other review that the lighting in the halls and public places could have been brighter (atleast twice as much) without sacrificing the ambience that they are endeavouring to create.
100586,piatty733,10/24/2005,Great location and comfortable stay My wife and I stayed at the W for three nights last weekend. This was my first stay at a W. I decided to stay here based on the location and the fact that I was able to get a corner spectacular room for about $250/nt. The lobby is dark and full of younger guests and visitors. This did not bother us although we being 57 yrs old did not spend alot time there except for using their complimentary wireless internet. Our room had a spectacular view of the harbor and Mt Rainer. We thought it reminded us of a small NYC apartment with a hallway entrance into the main part of the room. They pride themselved on the whenever-wherever system; which means if you want something ask for it. We had to ask for Qtips and shower cap and they arrived quickly with no problem. The bathroom id not luxurious but still nice. The breakfast at the restaurant was very good with tipical hotel prices. We enjoyed our stay and would recommend the hotel.
100586,KiddDallas,10/19/2005,Decent... but no "W"ow I just returned from a 3-night business trip at the W Seattle. The hotel is located in a fabulous downtown location at 4th Seneca with easy (less than 6 blocks) walking access to shopping; restaurants; and Pike鈥檚 Place Market. My room was larger than in other W鈥檚 I have recently stayed and equipped in typical W style鈥omfy bed; hip furniture; and a neutral (tans grey) palette. The lighting in the bathroom was minimal; yielding a pretty dark bathroom (especially over the shower and commode). Toiletries are 鈥淏liss鈥?brand and smell good! The overall hotel service was fair (efficient but not overly courteous check-in; prompt room service; awful valet; good housekeeping). Less attitude than some W鈥檚 and more than others. Overall; it鈥檚 a good hotel. I paid $345/night; which makes me question the value proposition given the vast array of great Seattle options. I personally prefer the adjacent Fairmont and the nearby Grand Hyatt.
100586,Airbourne,10/15/2005,Uber Style; Super Service; Maxmum Comfort - did not want to leave! I'll admit I'm a bit confused by the negative reviews of the W Seattle. I had nothing but positive experiences.The W Seattle caters to the hipster 26-35 crowd. Think running shoe designers; web moguls and fasion mavens. People wearing sunglasses in the elevators; that sort of thing. I guess that comes with the territory; the W certainly is trendy.The W is swathed in a somber; seriously cool style from the swank lounge to the luxurious rooms. The beds were plush and comfortable. The room felt like a modern apartment instead of a hotel. Accents abounded: stereo system; superior waffle robes; even a zen desk waterfall. The bathroom was stocked with luscious Bliss soaps.The staff was friendly and efficient. I was able to check in hours early with no issue. They replaced a lost room and bar key pleasantly; without charging for the loss as some hotels might.I skipped the bar. It was a bit too much of a 'scene' for my taste. If you enjoy the company of young beautiful people in the latest fashions you'll love it as the bar was thriving.One (minor) drawback was that the W is tucked within canyons of corporate high rises and there is little of interest in the immediate area. A 10-20 walk will take you to most of the tourist areas like Pioneer Square; Pike's Place Market; etc. however.Nonetheless; I'd stay there again. Amazing comfort.
100586,CFNOBIS,10/07/2005,Nice...But not for us! I had high expectations about this hotel based on reviews and referals from friends. My expectations were hightened when we received an e-mail from the hotel inquiring about our needs. Since our plane was arriving at 10:30 from LA; I requested an early check in. When we arrived I became disappointed. When we exited the cab; there was no one there to help us with our luggage. We had to struggle to get it through the door. Usually we carry our own luggage but after dragging it through the airport; I was looking forward to the service the W advertised. Check in went fast and we were given our early check in as requested. The hallways were dark as other people mentioned. However; they we not as bad as some stated. The room was big with all the amenaties. The bathroom was especially nice. The room was decorated in a trendy contemporary style which we like. However; when we went down to the lobby in the evening; we were surprised how much the hotel/resturaunt transformed into a posh party place. I thought we would fit in but not so. I am in my mid forty's and felt out of place. This hotel is great for the younger croud but I would feel more comfortable at the Fairmont across the street. We ate at the resturaunt for breakfast and was surprised at the prices. However; after visiting a couple other hotels in the area; we found the prices were only a little higher than average. I was very surprissed at this as we travel to Hawaii often; where prices are very high; but these were even higher!When we checked out; I was surprised to see we were charged a $60 early check in fee. I didn't mind paying the rate but was upset; as I was never told we would be charged for this service. To sum it up; the hotel is very nice and trendy for the 20's and 30's couples. The service as advertised leaves a bit to be desired but overall a good stay. If we come to Seattle again; I will probably stay somewhere else. Not because of my experience but because the hotel is more for the younger scene.
100586,Sunflower86,09/28/2005,Best Hotel In Seattle! This was the best hotel I have ever stayed in. The rooms are huge and extremely well presented. The wonderful beds were in fact more than wonderful. I must compliment the hotel on the surprise gift I found under my pillow; which was a nice touch. I have heard some complaints from others on trip advisor calling the hotel creepy. This could not be further from the truth. Sure the halls may be a little dark and beetlejuice-esque; but this all adds to making the place different and special. The lobby is spacious and beautifully decorated and the bar is a great place to sit down and relax. The Staff were friendly and very helpful. I especially liked my wake up call on a Monday morning at 05.30am when i was told Welcome to Monday!The location is very central; and perfect for anyone staying in downtown Seattle.
100586,ATripAdvisorMember,09/16/2005,Very trendy boutique hotel ok; so I've read the other reviews and not agreeing with most I decided to write my own. First; I can't believe how low of a rating this hotel has received from reviewers on this site. I honestly think what may be happening is that this hotel is a little to hip for certain travelers. The W hotel is very nice. The staff is very professional and responsive to requests. At times I've even seen them walking the dogs of hotel guests. The bed is the most comfortable bed I've ever slept in. It has very high thread count sheets; a goose down comforter; a feather bed; and goose down pillows. Well I don't know how; but someone on this site managed to complain about that!The decor is definitely trendy. At all times there is house music playing in the lobby and bar area so if you like that genre then you will be right at home. During the evening they have candles burning and the bar area comes alive with people from all over Seattle. This is why you might want to stay there. To be honest; if I was staying at the Hilton I would probably go to the W just to hang out and mingle. It is definitely a cool spot to meet people. I'd say the age range is early thirties to late forties. For the guy complaining about the hotel charging for internet access; most hotels do charge a fee for that service. But if you are truly frugal; and it sounds like you are; then you should have used the FREE internet access in the lobby and bar area. That's what I did because I didn't want to pay either.The food at the hotel is a little expensive. An omelet delivered was $25 including service charges. Oatmeal costs about $13 delivered. Both were very good but I just couldn't justify the price; especially when there are so many restaurants nearby. To be sure; if you are more of a conservative person I would recommend you stay at the Hilton or Hyatt. Those hotels are more traditional. I'm actually a Hilton honors diamond member but after staying at the W; I will remain there for the rest of the month while I'm in Seattle.If you do decide to stay at the W; make sure you check out the great restaurant nearby called Jasmine. The food there is excellent and they also have a very nice vibe in their bar area. Anyhow; good luck with your travels.
100586,ATripAdvisorMember,09/08/2005,w is a joke Yes; thanks for asking. We thought the beds were comfortable but the down cover too heavy; had to call for blankets in the middle of the night. Those should be available in the room already; in the closet maybe. Spent a few nights sleepless; fighting with the down pillows; which are normally not good for side sleepers; only for back sleepers. There should be 2 firm pillows on each bed and 2 down pillows; which gives one a choice; thank God. The minibar was locked; very strange since we have been to five star hotels where they were not locked and did not need a key to get in; the hotel should figure out how to do that. The coordination between the front desk people was poor; we asked for 2 days to get an additional room; during our stay there and no one did anything; although promising to; we had to keep on top of it; it was quite disconcerting; no messages; no returned calls to our room...The concierge; a young man; directed us to Anthony's on the water downtown when we asked for a good seafood restaurant within walking distance. That place was pretty bad for a very expensive menu; the view was great but we would never eat there again. The concierge said their food was excellent...wrong! He really should be more informed; or fired. A list should be composed that lists all the best spots in town for food; drinks; dancing; shopping; etc...We had never been to Seattle before; and your information was non-existent!The delivery waiter of our morning in room service was truly a bomb! He never asked if we wanted the tray in our room or in the hall; he would just rush past into our room where I was lying half asleep or naked; staring at me; yuck! This guy is unbelievable! Then if we would not answer his knock; he would disappear; with our tray; then we would have to call downstairs and get him to come back; then he would try to barge in again; where we had to keep the safety on the door to keep him out! He came with no coffee spoons; 1/2 the order; etc...Then we would have to call again; unbelievable...It seemed as if there was very little overseeing or organization in that kitchen!Then we actually went to have breakfast at the hotel restaurant one morning and the coffee and juice came but no food. There were only 4 tables seated and it was around 8 AM. We waited and waited and finally the breakfasts came; hardly lukewarm. Eggs and potatoes should not be cold; they taste like grease and rubber. So then we sent the potatoes back and they came back in 10 minutes; after we had finished our eggs already; since we were starving for a few hours already. The kitchen is totally disorganized!The fact that you charge for an internet connection is truly offending! We are programmers and designers and cannot believe the mind that thought that one up! Needless to say we had not encountered that before in other hotels! And so we did not use that service; although we really wanted to; the principle of it all; unbelievable.Let us know if any of these things happen; then we might come back!Sincerely;The Claytons
100586,ATripAdvisorMember,08/02/2005,Very nice - affordable luxury The bathroom
100586,nrh,07/30/2005,Best hotel bed ever! We had two nights at the W before embarking on an Alaskan cruise. The staff was helpful. Our room was ultra-comfortable. The bed/pillows/linens were the best I've ever encountered outside of my own home. We had a great view of Mt. Rainier out our window. I'm still using the Bliss products they had in the bathroom and plan to order more (a rare find for hotel soap!). I've read a lot of reviews where people complain about the lighting. It is a little dark in the hallways; but we didn't find it to be scary or incapacitating in any way. My recommendation to the W would be to consider backlighting the room numbers somehow....neon maybe?... to keep with the cool theme and make it easier to find your doorway. All in all we had a great stay and look forward to returning to this hotel and possibly trying some others in the chain.
100586,gleff,07/04/2005,My favorite place to stay in Seattle Bed
100586,leaderman,06/29/2005,The jury is still out on this one.... I was excited to bring my wife to the W in Seattle as I thought it would be a perfect get-away from which to explore the downtown area. My head has been on a Westin pillow many a night - but this was my first chance to experience the W effect.We arrived in a downpour but that's ok. One's pupils need not dilate in the W reception area....dark; dark; dark. At 2:00 p.m.; all you see are candles and the reflection of the computer screens off the faces of the staff. Hmmm; interesting; I thought. Friendly folks - great welcome by the guys at the door; and in no time we were up to our room. I was ready for dark hallways; having read other reviews; but these are REALLY dark. Wow. Interesting. I kinda like it to be honest with you.Room - they call it spectacular but I might call it peculiar. Not very large by any stretch; a cool sofa in the window; some IKEA-looking furniture and there you have it. Did we feel a warmth from the room? No. Was the bed heavenly? Not if you compare it to the Westin down the road...Overall; the W is a cool place. Yuppies will love it. Techno freaks will love it. I wouldn't bring my kids; or if you are over 50 and want something a bit classy; there are better choices. Lots better choices. Kudos to the concierge - always on top of things; went the extra mile and did it with a smile. Well done.
100586,OwnerMGA,06/25/2005,The reality did not live up to the hype. My wife an I were recent guests at the W Seattle. This hotel promises and hypes a zen-like experience; however; it falls short in delivery. The hot water faucet fell off it's spindle at the first touch; we left the hotel at 9:00 a.m.; returning at 3:15 p.m. to find that the room had not been made up. There is no door tag to request room cleaning; only a do not disturb tag. The lighting throughout is gloomy; and the lobby/bar area is quite unbelievably noisy in the evenings; since there are no soft furnishings to absorb conversation sound - certainly no place for a quiet drink after a long day. Restaurant prices are high; ($17 for a continental breakfast); and the final sting in the tail was a charge of $30 per night for parking. There are better places to stay in Seattle for less money than this.
100586,GCJR,05/31/2005,Can I Bring the Bed Home? Positives: The beds were large and absolutely fantastic to sleep in. Along with the big pillows; I was tempted not to go home.....The staff was courteious and extremely helpful....Nice decor with the lights set at a intimate setting....Great location to walk around downtown and close to Pike St MarketNegatives: I don't mind when the rooms are chilly; but I did notice the AC was on full blast...The biggest pain was probably the parking. Not a big area to pull up the car for valet; so found myself waiting in the street for the person in front of me plus a few cars coming outOverall a good hotel and would recommend staying there
100586,ATripAdvisorMember,05/27/2005,disappointing and mediocre. The service was OK; but for the price I expect a view. There was no view; the room was freezing (couldn't turn the heat up!) and it smelled of cigarettes very strongly even though they said it was a non-smoking room; and they refused to move me. Plus it's way out by the university and not close to anything! better to stay at a hotel down by the market. And the booking agent said taxes were included but they wanted another $150 when I got there for some new city taxes! Whatever...
100586,Braindrain,05/23/2005,Great hotel Check-in area
100586,mountaingirl914,05/15/2005,Brrrrrrrrrrrrrrr Where is my coat?!! I need to give this hotel a good rating because it was clean; attractive and convenient. However; it wasn't for us. It was a little to cold and I don't mean the temperature. With exception of the valet guys; who were very friendly; everyone else acted as if they were doing us a favor by being there. We prefer a little warmer and cozy setting so we won't be back. Now the Willows Lodge...that is a great place!!!!!
100586,Ponch73,05/03/2005,Thumbs Down from a Starwood Preferred Guest Despite having made a reservation for a non-smoking King; I got stuck in a Double Room overlooking loud external air vents and near the elevator. To top it all off; my next door neighbor turned up his bass to party at midnight. Hotel staff wasn't especially responsive with regard to giving me a quiet room. So much for being a Starwood Preferred Guest and paying over $300 a night. I'll remember to stay elsewhere next time I'm in Seattle.
100586,ATripAdvisorMember,05/01/2005,W Hotel--Stylish and Fun Stayed at the W Seattle with my fiance in April 2005.We really liked it. In fact; I can't think of any negatives!We booked the room online at the Starwood website and got a GREAT deal...far less expensive than one usually pays to stay at a W Hotel. The entire hotel is very stylish and fun. Our room was spacious and had a great view of the city. The linens towels were great--soft; good quality. The bed was also really comfy. The only glitch that I can speak of occurred on our first night. We hung out in the bar and ordered an appetizer to snack on. Something in the kitchen got screwed up and our order (which was pretty simple) ended up taking over 30 mins to get to us. The bar staff was really apologetic about it. Later; we ordered a dessert to share--same story; kitchen problems. Long story short; the staff were very kind and seemed really embarassed about it. They comped us both the app and the dessert. We left the bar pretty happy and left the bartenders a good tip.I would definately recommend the W for anyone who wants to stay someplace fun and different that has a good vibe and great style.
100586,Hotelero1,04/05/2005,The W is Wow! I had my first W experience in Seattle and I'm converted. The W is all about creating a mood - you'll either love it; or you won't. The moment you step into the lobby you're enveloped by the aroma of vanilla candles and the sound of chilled-out beats. The lighting is very subdued to the point of being a little too dark - which may add to the club vibe in the lobby; but is a definite security concern on the guest floors. The rooms are very comfortable; decorated in an elegant 1940's style - bathed in browns; dark wood accents; window blinds; and a sofa in the window alcove. The bathroom amenities by Bliss are deluxe! The in-house restaurant; Earth Ocean; is excellent. It focusses on regional dishes wines - try the seasonal prixe fixe menu accompanied by a wine flight for a culinary education in the delights of the Pacific Northwest. My only criticism is that the front desk staff could be more service-oriented - the W style may be cool; but they should be warmer.
100586,ATripAdvisorMember,03/09/2005,The W was great The W was awsome!!! Great Service a great staff. The mood of the hotel was great. After staying in the terrible Warwick this was an awsome suprise.Very Expensive but definatly worth the price if you want quality.
100586,ATripAdvisorMember,02/25/2005,Loved the W!!! We stayed at this hotel with my starwood points for 1 night in September 2004. WE LOVED IT! I can't be sure if our room was typical; but we had what I considered to be a fairly spacious; corner room with wall-to-wall windows (which had ample covering to shut out the light for sleep); and great amenities. We had a view over the city; and the location was good; though we didn't spend much time in the immediate environs...The staff were typical W staff; with slightly cooler demeanors; but certainly not rude or stuffy. Notably; the bellman was very helpful with our loads of luggage (we stayed just 1 night; but were completing a week long trip)! Next trip to Seattle; I will definitely try to stay at the W!
100586,leaSFCali,01/29/2005,Style Urban Hotel This is a great hotel for business or leisure. We stayed at this hotel in November of 2004. Great location - it was a nice walk to the the Seattle Museum of Art; the downtown shopping district; Pioneer Square; and even the Seahawks football stadium. Quick taxi ride to the Space Needle and Experience Music Project.The staff was great - wonderful concierge staff. We got great dinner reservations to Wild Ginger (read NOT WAIT LIST) - beautiful corner room with GREAT AMENITIES! Very cool lobby at night they even serve drinks from the cool bar.I would enthusiastically recommend this hotel to anyone unless you are traveling on budget. I personally liked the lighting but everyone is different so please note: hallways are DARK (mood lighting) as well as the lobby.
100586,whateverintexas,01/09/2005,fantastic! this is a fun and fabulous hotel! huge rooms (i had a corner room with great ceiling-to-floor windows and a chaise lounge); clean to the point of immaculate; huge bathroom with great tub; excellent food; great room service and housekeeping; excellent location!!! one touch i loved is that my sheets always smelled like they had been dried on a clothesline! :) i highly rec. this great hotel! :)
100586,ATripAdvisorMember,12/06/2004,Hip and cool hotel-loved it! Stayed at the W Hotel Seattle for 2 nights. It was a great experience and definitely not what I had expected. When I first stepped into the lobby I felt like I was in a lounge/bar! The lobby was dark and dimly lit with scented candles. The hallways were also dimly lit--But so what! They don't call it the W Hotel for nothing.The rooms were very contemporary and immaculate. Room service and valet was a bit pricey. Staff was friendly and helpful.Overall I would definitely stay at the W Hotel all over again.
100586,ATripAdvisorMember,11/30/2004,Cool hotel - great location We stayed at the W in Seattle for 2 nights of our honeymoon. The decor of the hotel; lobby and rooms; was very cool - different than the ususal hotel. We were able to easily walk to Pike Place market and Pioneer square from the hotel. Room service was very $$$ and not very good. I didn't compare parking prices but I think $29 a day is a bit much too!
100586,Vermonter7,11/14/2004,Very Nice with a Unique Urban Flair This was my first stay at a W property. Contrary to what is written on here--at least by some--I found the W Seattle to be just what I was looking for. As a volunteer coordinator for a group; I was able to negotiate a rate of $136/ night (for 11 rooms). The rooms were immaculate and as advertised; well-equipped. While it's true that the hallways are dimly lit (with difused blue lighting); that's the point! The W Seattle is a funky Seattle property right in the heart of downtown and within easy walking distance to Pike Market and other attractions. If you're looking for bright lights; go to a Holiday Inn or Motel 6. (You'll be sure to get a light of hallway lighting there albeit flourescent!). The staff was very friendly and warmly welcomed my group. We used the Strategy Room which had a nice Boardroom-type setting with a fixed table and built-in audio visual equiptment. I ordered in a continental breakfast for thr group consisting of bagels and cream cheese (average); Starbucks Coffee (always good) and the W's own homemade granola bars (AWESOME!) My only complaint was that the meeting room itself had no windows. I'm one of those persons who likes to see natural light. They do have meeting rooms with windows but they are your standard ballroom types with folding walls to compartmentalize the groups meeting. I was going for a more fixed boardroom. What can you do? That's the way the architect planned it. The lobby is tastefully done and the reception desk is lit by a row of flickering tea lights/candles. Again; not commercially illuminated but that's the point! Something different and unique. I would go back to this establishment--without hesitation. Actually; now I am very curious about other W properties located throughout the country.
100586,ATripAdvisorMember,09/30/2004,"W" -- it's a trip by itself Spent four days at the 鈥淲鈥?over 鈥?4 Labor-Day weekend. It鈥檚 not the usual big-city hotel. It belongs to the same chain that runs Westin and Sheraton; but has a totally different look and feel. THE LOGISTICS: Check-in and main floor is compact and six steps above the living-room sitting area and adjacent bar and restaurant. I don鈥檛 think you can get to the lower level except walking down the stairs; or walking outside around the corner and coming in the lower entrance. Staff is efficient; bar serves good drinks 鈥?although the seating area was small and the music was a bit loud for the space. This hotel will not appeal to everyone. Typical guests seemed around mid 30鈥檚 and 40鈥檚 and the type of music heard in the lobby/bar is age- appropriate 鈥?no Musak for sure. The corridors to the rooms are indeed dimly lit but have interesting pictures and lighting. I loved it. Indoor pool and exercise room privileges at the Sheraton five blocks away. I didn鈥檛 eat in the hotel One night opted to eat at the casual Shucker鈥檚 Restaurant across the street where price and value were a good match and service was excellent. THE LOCATION: The W鈥檚 downtown location is great. Walking; buses; trolleys and cabs got us all over Seattle with ease. THE ROOM: Our room had two firm beds with down mattress pads; tons of great pillows and expensive sheets and a nice long couch for lounging. Our 4th floor view wasn鈥檛 anything; but the windows (hidden by wooden shutters) opened. That鈥檚 a real plus. Bathroom was spacious with plenty of towels and Aveda products. The main closet was split with dresser drawers and shelves in the middle. ON THE DOWNSIDE: The W鈥檚 HVAC air-vent noise was annoying 鈥?a definite hiss while air circulates. But it鈥檚 like white noise and after awhile you may not notice it. CELEBRITY WATCHING: Robin Williams was staying there and some musicians in town for a concert. From what others have said; the W is often the choice of celebrities.
100586,ATripAdvisorMember,09/27/2004,Excellent choice Just returned from a long weekend trip to the W Hotel and thought it was fabulous. It is very modern and the halls are too dark but the room was wonderful; the W bed was the best I have ever slept in; service was great; very friendly and helpful. The location is perfect; walking distance to everything. Highly recommend this hotel.
100586,ATripAdvisorMember,09/23/2004,Great hotel; if you like that kind of thing I travel frequently for business and spend a lot of my time in hotels; this was one of the better experiences I have had in a while.If you like staying at a budget hotel or don鈥檛 mind mediocre then this probably isn't the place for you.If you want to stay in an ultra-sheik and trendy hotel; like mood lit hallways and aren't too concerned that everything; including the mini-bar water is designer labelled (lovely bottles though!) then this is defiantly the place to stay.I -will- stay here again when back in Seattle.
100586,ATripAdvisorMember,09/08/2004,Never again We checked in at the W to find that one of our adjoining rooms was not quite ready yet. We felt that was fine since we were able to use one room to get ready in for dinner out. When we arrived back at the hotel after dinner they said the adjoining room was not going to be available and so four of us were all crammed into one king bed room. One had to sleep on the little sofa and one on a rollaway. The lack of compassion by the front desk was unbelievable. Room service Sunday morning took 1 1/2 hours to arrive and obviously had been left sitting for quite some time. Retriving our bags from storage was also an incredibly long wait. Never again.
100586,ATripAdvisorMember,08/29/2004,Big Disappointment with Front Desk I was in W hotel in August 12-15;2004. I arrived at 11:30am; but was told I couldn't check in till 3pm. So; with no choice; I have to open up my suitcase IN THE LOBBY to take out things I will need to do some city walking and take pictures. They had my suitcase placed in a storage in the meantime. I came back at 7pm that night to check in. The front desk girl asked for my credit card; which I did. Then she asked for an ID picture. I told her it is in my suitcase; which is in the storage. She told me she need to see it. I told her that I am NOT going to open up my suitcase IN THE LOBBY for the second time; as it is very humiliating. The hotel manager said the same thing (we need your ID) and couldn't offer another alternative; even when I suggested that they take me to one room with my suitcase where I can open it privately. All he can ofer are apologies. Finally another front desk girl suggested they check me in and then another staff will take me to my room with the suitcase then be able to take my ID picture out to show. I agreed to this.This only shows you that even if a hotel is supposed to be cool; the front desk and more so the hotel manager WASN'T. I told the staff and the hotel manager that we are coming in that day as a big group of 70-80 people; and that this incident will not pass unnoticed to the management and coordinating people; so that they will think 10 times or more before they decide to book a W hotel again in the future for a meeting.
100586,kojack,08/23/2004,cool doesn't mean great service We just stayed at the W hotel Seattle.Bad news.Dark lobby is suppose to be cool.Dark hallways are suppose to be cool.Is poor sevice suppose to be cool also? Room service is a joke! Wrong food . Cold food. Housekeeping @3:30. Concierge services non existent. But if you think that candles in a lobby and designer clothes on a young staff is what a hotel is all about; by all means try the W
100586,ATripAdvisorMember,08/22/2004,Great Weekend at the W We stayed at the W in Seattle the first weekend of August; 2004 and it was wonderful. We enjoyed the decor; food and superb service. Our 14 year old thought it was the best ever and wants to return. Finally a hotel with wonderful beds - they definitely have the comfort level turned to max. My compliments to the designer.
100586,shellhunter98,08/12/2004,Urban Getaway at the W My husband and I booked a room at the W despite reading the mixed reviews on this site first. We wanted something different for a rare child free getaway to the big city. Our room was a 350 sq ft suite on the 18th floor (tried for a corner king but non were available). We really enjoyed the room; great bed; linens; and the window seat overlooking the city had plenty of room for both of us to stretch out with the Sunday paper. The location allowed us to walk everywhere we wanted to go in the city. We were able to laugh about the hotel staff. The physical surroundings are sophisticated but the staff isn鈥檛. Hey folks it鈥檚 OK to kiss up to the guests; we鈥檒l still respect you in the morning. We asked one of the hotel staff to suggest a place for breakfast; he gave us the names and locations of two places which both turned out to be closed Sunday mornings. However; when we asked for a late check out we were very graciously granted it. We enjoyed our stay at the W and recommend it to others looking for an urban experience.
100586,ATripAdvisorMember,08/10/2004,Hip; but that's about it... I found this hotel lacking in many departments. the worst concierge service i have ever experienced; and we used several of the concierges there. very small room with zero storage. i am a fan of the minimalist mid century modern style and was unimpressed by the decor. minimalism can be acheived while still providing storage folks! 3 days for laundry service and they forgot to deliver items back to us; unacceptable! gym is simply a small guest room with about six pieces of equipment; decidedly not hip. bad service at front desk; concierge and bar. room not as described. the good stuff: the restaurant is to die for but bring lots of $$$. the location is excellent; right in the middle of downtown. the drinks are fabulous if you can survive the hour long wait for one and handle the high price. the valets and room service people were the nicest employees there.those dark hallways were great; keeps everyone quiet; we never saw or heard a soul in the hallways. my suspicion is that very few of the people we saw packed downstairs in the bar/lobby area were actually staying at the hotel. i got the message. i will not stay here again; but i will visit the restaurant and bar. the fairmont olympic is right next door; think i'll try it next time.
100586,ATripAdvisorMember,08/10/2004,Will not stay there next time I stayed at W Seattle Hotel for two days. Room was reserved by a company I was invited by to Seattle for consultation. I personally would have never reserved a room in a pretentiously trendy place like this. I arrived at the hotel around midnight and was confused to see a bunch of drunken naval officers and sailors at the bar; that is basically right in front of the main entrance and greets you when you come in. I thought I got the wrong address as to me it seemed to be a night club. The actual reception was way above on the second floor that you cannot see from the front entrance. I gave another round in my car around the building to confirm that it was the right address. Only after I spoke to a parking valet; I realized that I got to the right place. Which brings me to parking. If you arrive by your own car be prepared to pay $30/day for parking; as there is no place to park your car.Everything was overpriced. No soda machine was on my floor. I was hungry and had a candy bar; a 12 oz can of cola and a small 12 oz bottle of water from a mini bar- that run me up to $14. When I asked for itemized bill for mini bar charges - I was given simple but firm No answer. So if you intend to use mini bar keep a tally; otherwise you might get charged for God knows what.The whole atmosphere of the hotel is that of a vampire castle. Everything is kept dark and dim with only mystery blue lamps to light up the way.The room itself was neither comfortable nor particularly clean. Bed smelled funny. Total price for a corner room with a view of an adjacent building's wall - $150 per day.So; decide for yourself. I am just giving the facts. As for me - I am staying Holyday Inn or Ramada next time.
100586,Richard5210,06/23/2004,The W was fabulous and we dont use the "f" word lightly My wife and I stayed at the W from June 18th through the 21st and I must say it exceeded all our expectations. From the moment we walked in we enjoyed ourselves. Everyone was very nice from the front desk to the valet to the bar staff to the concierge. As a matter of fact many of the staff remembered our names which to us was a nice touch. It is NOT the mainstream and I think that is one of the many things that we liked about the hotel. It is unique. Our room was on the 15th floor and was fabulous (and we dont use the f word lightly). The windows wrapped around the corner overlooking the city. It was nicely furnished and the bed was fantastic. Our entire experience was great. A bit pricey? Perhaps. Ill tell you this we will be back again and again.
100586,Magnolia3237,06/15/2004,Best Dog Friendly Hotel in Seattle Great Hotel - Great service and atmosphere. I live in Seattle and often times stay downdown at this hotel for the 'city experience'. Corner rooms are the best - extra space and great views.I often take my dog and they treat her like a celebrity!
100586,MarkG604,06/14/2004,Pleasant stay at the Dub Just got back from a quick jaunt down to Seattle to catch a Mariners game; and stayed at the W for a night. After reading the wide mix of reviews on this site we were unsure of what we would find; but both my girlfriend and I enjoyed this hotel and would stay here again.Yes; the lobby and hallways are dark and poorly lit; and yes; virtually everything in the room has a price tag on it; but once you get past that it's really a funky; contemporary; stylish place to stay while in Seattle. We especially enjoyed the comfortable king-sized bed; the romantic window bench with great views of the city; the room amenities and its funky style. We also had a great meal at their restaurant; Earth Ocean - you have to try their incredible desserts.We also found the hotel to be quite centrally located; within manageable walking distance of the football and baseball stadiums; Pike Place Market; and the Art Museum. The only real negative as far as I was concerned was the valet parking - at $30 a day it's a bit exhorbitant. All in all though; a good hotel.
100586,ATripAdvisorMember,05/16/2004,Lousy housekeeping We left our room at 8:00am only to return at 3:00pm. to a dirty room. When I called down to the arrogant desk staff. I was told We have until 7:00pm to clean your room. I had to ask for some clean towels and soap be brought up. About 10 minutes later the housekeeping manager called and said that we could be next on the clean-up list. We declined because how long would we had to wait for that! The only professional staff there is the parking valet staff.
100586,ATripAdvisorMember,05/13/2004,Nice place. Noise-protect yourself Hint for those; who are conditionned to react to technological signals: the sound of arriving or departing elevators is set so high; that you'll easily get awaked by it - a couple of times ... The three rooms at each end of an aisle are okay.
100586,ATripAdvisorMember,04/23/2004,Dark and Cold are four letter words for me showReview(1832499; 'full');
100586,ATripAdvisorMember,03/17/2004,Great Contemporary Atmosphere showReview(1729579; 'full');
100586,ATripAdvisorMember,02/23/2004,A great business hotel showReview(1666090; 'full');
100586,ATripAdvisorMember,01/30/2004,perfect night showReview(1622240; 'full');
100586,Tammara,01/23/2004,Give me more of the W showReview(1611353; 'full');
100586,Playgoer,12/06/2003,Spooky showReview(1508850; 'full');
100586,hiker70,11/01/2003,Dark and strange showReview(1434032; 'full');
100586,ATripAdvisorMember,09/19/2003,Best in-city hotel in Seattle showReview(1345739; 'full');
100586,ATripAdvisorMember,10/22/2002,Horrible Customer Service in the Billing Dept showReview(721319; 'full');
100586,ATripAdvisorMember,10/03/2002,Hip staff; no customer service training showReview(709011; 'full');
100586,lapincompris,07/20/2008,design luxe mais tres cher showReview(18054410; 'full');
100586,winesan,07/16/2008,銇勩倧銈嗐倠鏅€氥伄W銇с仚 showReview(17959936; 'full');
100586,Superburschi,07/14/2008,Gute Lage showReview(17870681; 'full');
100587,imfeisty,01/07/2009,Not sure Old building; remodeled; and it shows. Sleeping room was relatively small. Stand-alone closet with short space for hanging garments. No sitting chairs; just a weird desk chair that did not elevate. Heating system is a window AC unit that has to be shut off at night or guests will roast. Tiny bathroom with small glass shelf above tiny stainless steel railroad car sink. Gap between the shelf and wall that allows small items to drop to the floor. Toilet is undersized round bowl. And toilet paper holder mounted to block a person's leg. Bed was awful; saggy thing. Nice lobby with uncomfortably low furniture. Interesting blow up artsy photos on all doors. Appearance like discount W. Convenient to US Court House (across the street). Convenient to shopping area. Our weekend price was reasonably low. One night is about all we could take. Next time; a different choice; I am sure. Most pleasant memory is gull that sat on the window sill; begging through the glass for food.
100587,FabooFish,01/06/2009,Great time at Max I looked online; but didn't find a better rate than the hotel's site; and when there's a problem; orbitz is nowhere to be found; know what I mean?Anyway; it's a clean; comfortable hotel with interesting surroundings; and amenities that you actually might want when traveling; like a 24 hour place to eat a block away and check service for your luggage after checkout. The artwork it's famous for is funky and fun; if not life-changing; and the rooms are very functional; if a little small. The beds are comfortable; the linens are decent and the service was great (inlcuding bellhops that actually earn their tips). Close to downtown and pike place don't hurt; either. For $140 for a king room it was well worth it.
100587,WICKEDFASTGIRL,12/08/2008,very dissapointed I was very upset!!! the room was dirty we asked to be shown another room that room as well was not very clean we stayed only one nite and moved to the westin for the next nite. If the housekeeping staff can't wipe the toothpaste splatter off the bathroom walls what else have they not done.
100587,jahatPortlandOregon,12/02/2008,Saggy mattress and loud air/heat wall unit Artist King
100587,imustcreate,11/26/2008,Excellent stay for the price! My husband and I live in Portland; OR and frequently travel to Seattle as a weekend getaway. We have stayed an numerous hotels; and I would venture to say that the Hotel Max is definitely the best deal for the money. We bought the all-inclusive package for 1 night plus free valet parking breakfast voucher and everything was excellent. The hotel is very artistically decorated and is every bit as unique modern as they boast on their website. The beds are amazingly comfortable the room was very clean. We went with the Artist King Room; and had plenty of space. If you are looking for a downtown Seattle hotel with basic amenities; swanky decor; a great bar restuarant and want to stay away from mobs of parents and kids looking for the pool buffet; this is your place.
100587,Mark007Sydney,11/26/2008,strange start but good after that I read the reviews on this website before booking and knew what to expect. Good price; hotel located close to everything; nude picture as you walk in (who cares; get over it!).King artist room was small but still ok for the one night. Bathroom is small; but if you use it one at a time there will be no issue.Checkout was easy.Checkin was the weird experience. There was a couple in front of us as we walked in. The guy behind the desk was in the final stages of explaining to them about the restaurant next door; what floor they were on; that you had to use you room key in the elevator; what time checkout is etc.All good. We then approach the desk; credit card etc; finds reservation; all good.Then he hands us our room key and says is there anything else i can do for your stay in Seattle? We both look at each other confused and then he says oh but you didnt hear what i was saying to the other couple? NOOOOO we didnt. We actually did but just beacuse we were in earshot; doesnt mean that we are not worthy of receiving information about checkout; what floor we are on; the restaurant etcI would have to say the hotel was great but its the little things that sour the taste.
100587,NYonMyMind,11/24/2008,Fantastic little gem! Affordable; stylish; comfortable; clean; and oh; did I say affordable? Great location -- within walking distance of many sightseeing spots. I highly recommend this hotel! One caveat -- I live in Manhattan where hotels cost $400 a night and 8' x 10' rooms are considered decently sized.
100587,CompletelyUnexpected,11/24/2008,Mixed experience I travel frequently for work and pleasure; and found Hotel Max to be a mixed experience.My reservation was in order when I arrived; but despite calling twice and making sure that incidentals were cleared from the room and a hold wouldn't be put on the credit card I put down; on arrival I was told that's not possible.Reasonably; I put a credit card down and they placed the hold. However; two hours later when I was resting in the room cleaning staff came in and emptied out all incidentals. So; now I didn't have anything in the room and the charge was on my card.The room itself was crowded and VERY small (compared to similar boutiques in San Francisco) with a knob window heater (opposed to a digital one that moderates the temperature). I'm native to Minnesota so found Seattle to be fairly temperate in comparison so this wasn't a huge deal; but might be a a factor for someone coming from a warmer climate-- or someone that doesn't want to wake up roasting/freezing.Eventually the room felt more cozy instead of cramped; but it did take some getting used to. The decor is entertaining.There were multiple occasions in the three days I was there that my room became very smoky; likely from a nearby smoking room. Opening the window solved the problem. I could also hear my neighbors talking normally in the other room.On the positive side; the art on the doorways in stunning and the hotel certainly has personality. The front desk was friendly; knowledgeable and competent. They have a free business center with high speed internet and printers. Their location is prime for walking to most parts of the city.Typically; there's a two minute wait for a cab (they have to call one). HOWEVER; if you walk uphill a block to the Westin there's a whole line of available cabs to take.If you're looking for somewhere to crash for the night; this is a great choice. However; if you're looking for someone to spend some time at; there are probably better choices available for the money.
100587,JBS2007,11/20/2008,A bit of a shock but a good stay The Hotel Max is an art hotel so just a warning; there is a life-sized nude woman right when you walk in the lobby. We had our 7 year old with us and weren't quite prepared but thankfully; we're also not squeamish about nudity and we just told her it was art and that nudity is nothing to be ashamed of. Lucky for us; she was mature about it too.Beyond that; the rooms are very small but that is normal I think for city hotels. The hotel staff was friendly; the rooms were clean and comfortable. The big flat screen TVs were a nice surprise. The Pike Place Market is about a 10 minute walk; as is the Space Needle and most major points downtown. We had a great stay and the price was good too. I would recommend this hotel to people traveling to Seattle.
100587,Marion48,11/17/2008,Comfortable; convenient; chic We stayed at your sister hotel in Tacoma;The Hotel Murano and were so impressed with decor; staff; location that we decided to try the Max.It is so close to everything in downtown; and yet easy to get to other destinations. The room was a bit small; but very comfortable and for the price; exceded our needs. Look forward to doing some downtown Christmas shopping and staying so close to the shops.We are looking forward to having dinner at the Sushi restaurant; the menu was impressive.
100587,TrippyEarth,11/12/2008,Girl's Getaway The Room
100587,toittoiger,11/10/2008,Hotel Max Exceeded Expectations My girlfriend and I are University students from Vancouver and wanted to getaway for a couple of days in Seattle. We were looking to stay at a good-quality; reasonable and comfortable hotel in downtown Seattle near Pike Place market. With Hotel Max; we got exactly that. We went online 3 weeks before our trip which allowed us to book for 2 nights at a reasonable price of $139 per night. The artwork at Hotel Max is very unique and nothing like I have seen before. Even though I know nothing about art; I found that the artwork really suits the vibe of the hotel as it appears to cater to a younger crowd.The room was comfortable and has everything you need including a good-sized shower and a wide-screen TV. I loved how we could choose our own pillows and have them brought up to us. Overall; a highly recommended hotel that I will stay at again the next time I visit Seattle.
100587,bumz,11/05/2008,Modern Look Very small scale hotel. Everything in this hotel is small ; especially the bathroom; and a shower. However; the room is clean and comfortable. A great location of downtown for the price compared to the major chain hotels in the area. Check in is very fast. Hotel staffs are friendly and courteous. A street noise can be a bit annoying. I like the modern and contempory look of the hotel.
100587,TravelGirl222,10/25/2008,Great Boutique Hotel - Loved It! I stayed at Hotel Max for a week during a business trip to Seattle. I really enjoyed my stay - the service was REALLY good and everyone was very friendly. Whenever I asked for anything; I got it in 15 minutes or less. The hotel is artsy and fun; a vast improvement over the generic mega-chains available nearby for 2x the price. My room was smaller but perfectly adequate; the decor was contemporary and I LOVED the bed - excellent quality on par with the Westin 'heavenly' bed. Location was also excellent - just around the corner from the retail core and walking distance to any of the major tourist attractions in downtown Seattle. Really a great deal for downtown Seattle.
100587,snwbrdraw,10/21/2008,Excellent Hotel with a Personal Touch We stayed for the first time in Seattle for our Anniversary. As soon as we checked in the staff knew exactly who we were; wished us both a Happy Anniversary and checked us in to our room early without issue. When we arrived to our room (with an excellent view); we were treated to a free bottle of Wine; Chocolates; and a Handwritten Congratulatory Note for our special occasion!The rest of our stay continued to be very pleasant and we would highly recommend this hotel to anyone visiting Seattle.The only drawbacks is the overall accommodations are on the small side (elevators are tiny) and the lack of free wireless. You can pay for wireless by the day or use the complimentary Internet in the business center behind the lobby though.
100587,hulapretzel,10/17/2008,Artful ambience An enjoyable place to stay; centrally located and within walking distance of many Seattle sights. I recommend a walk to view the door art starting at the top floor and taking the stairs down each floor. How wonderful for a hotel to support and display so many Washington artists. The restaurant was excellent and the staff was most accommodating and friendly.
100587,trixbunny,10/13/2008,Modern and Artsy We booked the Hotel Max for a weekend getaway. We chose this hotel because there was a Travelzoo deal where the Queen of Art room was $139.00/night - This was a pretty good deal; compared to over $200.00/night for other hotels in the area. Parking was very steep at $30.00/night; so we opted to park in the office building across the street. For those that don't mind leaving their car outdoors overnight; there was an open-air parking lot that seemed more economical.The room itself was a bit small; but there were only two of us and we only had an overnight bag. If you have more luggage than one large suitcase; you might not want to stay there. It feels like staying in a guest room at a friend's place; rather than staying in a hotel room. Our room had a nice view of the courhouse.The LCD TV was nice; as was the Aveda toiletries. Terrible coffee; but decent tea. The bed was extremely comfortable; but the sheets were a bit scratchy. Although we didn't take advantage; there was a neat pillow menu and a spiritual menu. The location of the hotel was decent. We were within walking distance of downtown attractions and the Pike Place market. It is also about 2 blocks from the Greyhound station.Would I stay at this hotel again? Yes; if it was around $100.00 per night. Any more and I would choose to stay elsewhere..
100587,fitch575,10/04/2008,Just right We stayed at Hotel Max for five nights and I can't think of a single thing really wrong with the place. Sure the room was smaller than usual; but who cares. It more than made up for it in quality; and besides you don't stay in your hotel room the whole time. The staff there were extremely friendly and helpful. Often times they would go out of their way to make sure we were taken care of and if we had any questions. We dined in the restaurant once; and it was excellent. The wait staff was friendly and the sushi was prepared well. We could never hear out neighbors in the adjoining rooms; and the street noise wasn't bad at all from the 6th floor. Yes; the snacks and drinks they provide in the room are expensive. We ended up getting our own drinks and fresh fruit from Pike's to fill the fridge instead. We took a towncar to and from the airport; and it was worth the convenience ($38 one way). Also; if you can plan ahead don't bother renting a car and taking it to the hotel. If you can plan far ahead enough in advance there is a zip car right across the street and others only a couple of blocks away.I would definitely stay there again.
100587,holtsinova,10/01/2008,Great Stay at the Max I stayed at the Hotel Max with my mother for one night while visiting Seattle. Overall we had a great experience. The rooms are very well appointed; although we did notice that the room and hallways smelled a bit of stale cigarette smoke; even though the property is completely non-smoking. The staff at the Max were most helpful and very accommodating. They had great suggestions and were friendly and genuine. The hotel is very well located; within walking distance to everything downtown Seattle has to offer. We booked a package rate that included parking and breakfast in the adjacent restaurant. It was worth including parking in the rate; but I would not recommend the restaurant for breakfast.
100587,Gunner7,09/25/2008,A perfectly located boutique hotel The Hotel Max is literally a block away from the Nordstrom department store and the main shopping area.It's a nicely designed boutique hotel with a comfortable bed; good staff and a fantastic restaurant which has happy hour for food drink between 4-6pm. It's really worth eating here....The only negatives are that you can't get free wireless internet (for that you have to go to Starbucks which is almost next door) and that the rooms and bathroom were tiny - in fact they were New York size.If you like sleeping with your window open make sure that you're on one of the top floors at the back of the building as the hotel is on a major through street.
100587,bmaire,09/22/2008,Wonderful "boutique" Hotel Wonderful experience; the staff will attend to most any request. Loved the artwork found through out the hotel; even each room door! Good location; you can walk to Pikes Market and many other fun Seattle locations. We paid $179 per night plus tax.The pillow menu was a nice feature along with AVEDA bath products.The RedFin restaurant serving Hotel Max was excellent. The room was supplied with wine glasses and a cork screw along with other personal items;.We strongly recommend this hotel.
100587,a9zn,09/20/2008,tiny rooms Pros: location; decor; LCD TV; gym; business center; good selection of pillows; helpful front deskCons: tiny; charges $36+tax for 4-day wifi; no late checkout; thin walls; small toiletTips: go to the Starbucks next door sign up for free ATT WiFiConclusion: if you are big boned; get a room at Westin or Sheraton.
100587,happygal42,09/18/2008,Loved the Hotel We stayed at the Hotel Max on two occasions prior to our cruise to Aaska; and after. The rooms were small due to the fact it was converted from an old building;staying for a week may be a bit challenging; but quite adequate for a few days. Ths staff was great; told us of all the sights to see and how to get around Seattle. The area was great; restaurant next door and room service. Walking distance to Pikes Market and all the shopping you would want. The monorail is only two blocks from the Hotel and takes you to the Space Needle; park; science center and music hall. Upon checking out and getting to the airport we realized we had left some things in the room. When we got back to California I called the hotel and they put me in touch with their houskeeping supervisor. She informed me the housekeepers had not finished the rooms but would get back to me; she called within 5 mins. and had found the items. They were mailed immediately and we received them within two days. Kudos to all the staff. I surely would stay again and recommend the hotel to anyone visiting Seattle.
100587,Joe016,09/15/2008,Friendly; quirky and great location Rooms are nice but small. If you are a couple with a lot of luggage; you will be wondering where to put it with just 2 drawers and a narrow wardrobe in our Queen room.That said the staff were always friendly and helpful. The quirky object in the mini bar cupboard gave me an hilarious taking point at the conference I was attending at the Westin nearby.Easy walk to the shops; Pike Place market etc a real plus.
100587,kikiCincinnati,09/10/2008,would stay here again As many other reviewers have stated; the room is quite small; but the design is fresh hip!! The location within the city could not be better! Staff was very friendly helpful. One negative is that all available space w/in the room was taken up by the mini-fridge the very expensive snacks - would've been nice to have a little storage instead as we stayed 3 nights. The beds were comfy and the rooms/bathrooms were very clean. Shower was in a separate room; which was also quite small; but a great shower with quality fixtures/finishes! Made it nice for 2 people trying to get ready at the same time 'cuz there's no way 2 people would fit in the bathroom!! We'd def. stay there again!!
100587,kateseptember,09/08/2008,Seattle Hotel Max! The Hotel Max is a great space with a perfect location for all things going on in downtown Seattle. It's an easy walk to Pike's Market and the Space Needle. The beds are comfortable and so are the pillows! The staff was extremely helpful.
100587,Kathryn1219,09/01/2008,Great Staff The room
100587,jennyzuko,08/31/2008,I will visit Seattle again just to stay at the Max! I stayed at the Max in April 08 even after hearing some reviews about it being too small. In my opinion; size did not matter because the second you touched that bed you were out cold due to the comfort. There is even a pillow menu! The decor was awesome; and the restaurant downstairs was beyond expectations; including the room service. Plus; my room was reasonably priced and the hotel is within walking distance of the market and lots more.
100587,Nini1,08/30/2008,Cool Hotel View from 9th Floor
100587,B2kbhu,08/30/2008,Hotel Max was excellent My wife and I stayed at Hotel Max in August 2008; for 2 nights. We enjoyed the very modern fittings in the bathroom ; the art work on the walls and room doors; the excellent service; the carded gym facility; and the clean hallways.The service at the reception desk was helpful and friendly. The location ;a short walk to downtown and Pike Place market ; made the hotel a good choice.
100587,bostontravler1145,08/28/2008,Truly unique character and a great location at a reasonable price Hotel Max was an excellent choice for our recent three night stay in Seattle because of its central location and affordable rates. The modern/contemporary and artistic design was a draw for us; setting it apart from the traditional hotels in the immediate area. We wanted a reasonably priced hotel with character and class as an alternative to the simplicity and lack of style generally found in some budget hotels. Location was great. It was a quick walk from the hotel to Pike Place Market and only two blocks from the mall and shopping on 4th and 5th avenues. Our only criticism; which I was aware of from reading other reviews before our trip; is that the rooms and bathrooms were very small. They are unique and interesting but probably not a good choice for someone who is accustom to the design and layout of a conventional luxury hotel. Overall; for us; a couple in our early 30s who wanted a nice; unique hotel but didn't want to spend $300/night Hotel Max was a good choice.As a side note: We had two excellent meals while in Seattle. One was at the Icon Grill on 5th Ave where they have 1/2 price bottles of Washington wine on Wednesday nights. The meal was delicious; wine was excellent and the service was fantastic (ask for Lindsey B.). The restaurant's tables were entirely booked with reservations but we easily got a seat in the 鈥渇irst come; first serve鈥?lounge area. Our second great meal was a sit down breakfast at Bacco on Pine Street; just a block up from Pike Place Market. The have great Belgian waffles and omelets with a nice outdoor seating area for people watching if the weather is nice.
100587,JI23,08/27/2008,Small but very nice. The decor was nice; but there was not much space in the room or bathroom. Overall though; I liked the place. The staff was really polite and helpful. The location was really nice if you were in Seattle to shop. It's right in the middle of it all and only a 10 minute walk to Pikes. Even though it was a little small; I would stay there again.
100587,FVLONDON,08/27/2008,A Hotel with a Character We stayed here two nights in Aug with some friends from London and the hotel provides to us what we wanted: very well located in the down-town area; friendly staff; and fantastic restaurant /bar in the hotel. If you are looking for a hotel with a character and closed to bar/restaurant and the tourist attraction in Seattle. This is for you.
100587,gnarfle23,08/26/2008,Doggish in Seattle We travel to Seattle several times a year. Generally we are viewing welcome new additions to the family. A doggish addition to OUR family prompted a new direction in hotel accomodations...the search for pet friendly hotels. The Hotel Max; a cutting edge; Euro-funk addition to the Seattle hotel roster would not have been my first choice. Our son puts his business clients up there and he made the choice. Grandpa; grandma; nine year old Isabella and 12 pound Octavia all found the staff to be pleasant and accomodating. Isabella particularly found the room keys with the naked mannikins enchanting and I am sure they will be a hit with the 4th grade in Mesa AZ. I know she pocketed them as a souvineer. Pros: Excellent location; superb beds; great pillows;accomodating staff and very friendly ambience. The car was always there when requested..Semi-clever art and a good restaurant for breakfast. Cons: very small rooms; awkward and unsafe bathrooms. noisy with poor soundproofing. Extremely dark hallways. The cleaning staff is hit and miss and over a 4 night stay; the bathroom and dusting were sporadic in nature. Not quite clean but no filth...perhaps a bit of Euro-grunge. Dog amenities were delivered in a sporadic fashion also. Petrified dog treats which were decline by five different pooches. (We offered them around thinking Octavia was being picky and got no takers.) It is a toss up whether we would stay there again if it were not for the dog and the corporate rate. I have found better deals. Everyone is very nice; but it isn't a great bang for the buck.
100587,EtroCalgaryAlberta,08/24/2008,etrocalgary This is not a contemporary or funky hotel; this is just a cheap dump. Don't be fooled by a meagre display of so called contemporary decorating.The building is very old with tiny tiny rooms and bathrooms. The rooms stunk of damp;mildew and really old wood. If there weren't new beds in the rooms; you'd think you were in the Bates Motel. The bathroom was decorated with a small bowl sink; but they left in the original tubs; yuk. All the fixtures are inexpensive; no art work; flat screen wasn't mounted to the wall; but the bedding was good. There is no where to open your luggage; you can barely walk around the bed. The elevator is a lift; fitting just 2-3 people; after long waits. The halls to the rooms are scarey; all dark and very narrow. There was not one impressive area in this whole hotel. Clearly this hotel has only had cheap cosmetic decoration to slip it into a 3 star categary; but it's still a dump.( putting Avedia products in the bathroom doesn't make up for the smell or the size) The decor and room size is comparable to a hostel; not a 3 star hotel. I strongly recommend paying a bit more and staying somewhere else; there are lots of other options around. A night or two at the Hotel Max could ruin your vacation.
100587,Sanri,08/22/2008,Lukewarm Experience My husband and I recently stayed at the Hotel Max for an anniversary weekend. The decor was fun and funky. Our room was spacious and comfortable; but there was a step up into the bathroom which would make it impossible for a disabled person (and dangerous in the middle of the night if you forgot it was there). We asked to be moved after the first night as the air conditioner seemed to have only one speed and was quite loud. The next room was a bit of an odd layout; but ok.I had made a video of our years together and saved it to my iPod. The TV monitor would not accept any auxiliary output; even though the monitor itself was set up for it. When I called the front desk they said it was set up that way so that they could make money on Pay per View. There was nothing they could do about it and that's just the way it is.The hotel is conveniently located; but the $30/night parking charge seemed high. Overall the experience was okay; but I would probably not opt to stay there again.
100587,Kazeo,08/21/2008,If you like Art and Something Different... If you like Art and something different this is the place for you... the staff was very friendly... The rooms were small but they were workable... Loved the styling and use of quality building materials... The parking was a little expensive but you're in down town Seattle (what do you expect)... Again; great art; great style and a very unique experience...
100587,DekkerDo,08/21/2008,Perfect for Lilliputians I was in Seattle for a conference in June and spent three nights here. The room was a double; ie; two beds and I was travelling with my spouse. There was not enough room for us to unpack anything and so little floor space that I could not leave my suitcase filled and accessible (not even under the bed). I contacted the front desk for additional hangers so that I could at least hang my things. I'm a light packer but was completely stymied by the inability to put my things away. The bathroom was the smallest I have ever used. The stall shower was not large enough to bend elbows much less shave legs; etc. Plus; the shower curtain was black and so there was no light in the stall. Sink was like an airplane sink. Ridiculously small. Do not attempt to wash your face using such a fixture. Plus it was in your lap when you sat down on the toilet. Staff was friendly and courteous but nothing could compensate for the size of the facilities. Great location; comfortable beds but I will never go back.
100587,raddadSeattle,08/20/2008,noisy with attitude While it's a trendy hotel; it is lacking in a number of areas. The first room we were in was large; but the step up to the bathroom measured 10. And; the ceiling was that much lower than normal; so my 6'4 body felt squished.We checked in late; after seeing a play; and the room was quite warm. So I turned on the window shaker; (yes; that's all they have); and while it worked well for cooling; there is only one fan speed - loud and high. Trying to get some sleep was difficult; and when I turned it off about 3am and opened the window; the traffic noise; buses and police sirens were worse.They fixed the fan; as there were some additional noises; but then told us that's the only speed. We moved to another room that would be quieter; but it was only nominally so; and much smaller.The front desk didn't seem truly committed to resolving the issue. Then at checkout; we learned that they had charged us $30 a park our car; which we never moved; while we could have parked ourselves in the same garage for $12 a day.The tv was intentionally set to refuse our iPod plugin; as we wanted to watch a show my wife had built showing our previous 28 anniversaries. They were much more interested in selling us adult movies - I guess to go along with the unpriced optional equipment in the room; a vibrator. But they did offer 7 versions of Spiritual books; like the Bible; Koran and such. How touching.
100587,nicoleAZ,08/20/2008,Great location we stayed here two nights in Aug. and found it to be a great location; and nice hotel. The rooms were a bit small; and the bathroom was very small. No bath; just a shower. Other than that; there was nothing to complain about. Clean; and funky decor. We walked everywhere downtown; the location is perfect for someone who wants to see the Seattle hot spots. We got a great deal at travelzoo.com; not sure what the normal rates are.
100587,Devin342,08/18/2008,Cool Lookig Hotel The Hotel has great decor wihich is funky young and upbeat. I would give it 10 for styling. Great location close walking to all the sights. Staff was less desirable. I drove to the hotel and decided to use the valet parking for $30 dollars a night; this worked great. Typicaly hotels will have a bell boy to help there clients; no one was there to great us; or help us with our luggage. Went to check in... not even a hello Do you have ID was the opening line; sorry guy's but this is not customs. I had high hopes for this hotel but I gave it an average rating do to the average care that I was give while stayng there.
100587,PhoenixDogmom,08/13/2008,Can't wait to stay there again!!!! What a great experience I had at the Hotel Max! The moment you walk in the hotel you are greeted by happy folks and it just continues everywhere you go. I loved the pillow menu! It is a great way to try out all of those different pillows you have been wondering about. The art work is so much fun and we went to every floor just to see the art on the doors. There is a different theme for each floor. The view from our room was great and just made you feel like you are a part of a beautiful city!! I know sometimes famous people stay there but I didn't see any during that visit. I just can't wait to go again!
100587,archana,08/13/2008,Very nice stay I recently went to Seattle to meet up with some friends. We wanted to stay downtown and none of us were familiar with the city. We settled on the Max based on reviews and availability. It was a great choice for us. The location is really great; near everything. The staff is most helpful and informed we found. Yes; our room was small. It was also well appointed. The mini bar is a small frig which was easy to use for our stuff. The beds and bedding are first rate. The bathroom had a great tub; something I love! One thing I found odd is the windows were not sound proofed. It is city hotel with city street noise even on the 6th floor. The windows do open for fresh air. I loved the original art and the hallways. They are dark but not unpleasant. One evening we ate at the Red Fin; the restaurant within the hotel and enjoyed it. I would stay again.
100587,RenovationMan,08/13/2008,Stylish; cool and comfortable boutique hotel Great hotel. We stayed one night - and not all hotels will accept a one night Saturday booking. The booking was straight forward; and cost very reasonable; and the hotel is very well situated for downtown Seattle. The valet parking is efficient and costs comparable with surrounding car parks. We found the staff to be very friendly and helpful at all times; and the overall style of the hotel is very cool and uber-stylish. Although not a family hotel; our teenage children loved it - but you might have to explain what the intimacy kit and battery driven device available for purchase in the room are for... The rooms were of reasonable size; and the furnishings; bedding and fittings are to a high standard. I would not hesitate to recommend Hotel Max if you want a high style; boutique hotel at reasonable cost in downtown Seattle.
100587,greenleafhill,08/12/2008,an over-priced flophouse I was stunned to walk into the hotel and see the nude photo right in front of me; and then a semi-phallic wallhanging to the left. The staff was pleasant; however. The elevator was barely big enough for 2 people with suitcases; and my heart sank when the door opened on the 3rd floor...8-foot ceilings; NARROW corridor; dark walls; and bizarre photo prints of some of Seattle's oddest citizens adorning each of the room doors. Our corner room with 2 double beds was extremely small; and faced the Federal Courthouse. I was dismayed to see a window air-conditioning unit instead of a more modern central air system. In order to sleep at night; we had to turn the unit on to block the street noises; but the airconditioner was so loud; even on the lowest setting; that my daughter had trouble sleeping. The bathroom had the tiniest sink I have ever seen - even smaller than the bar sink in my home! I had to contort myself to get down low enough to splash my face. The bathtub was clogged; and I had to get tell the hotel staff to fix it . They did so promptly. I was tempted to switch hotels; but the hassle factor was too great; so my daughter and I spent 2 nights at the Hotel Max; which is really a glorified flophouse despite the high price of rooms. The only good thing about this hotel is the location...6 blocks to Pike Place Market; 1 block to Nordstrom; plenty of coffee shops; etc. I would not stay here again unless the room prices were reduced to $150 a night.
100587,sandelld,08/11/2008,Very Average We have just gotten back from a 3 night stay at the hotel max after going to Seattle for a friends wedding. The hotel was average at best.. the Queen room was very small with not much room to get around the bed and a very tiny bathroom. The main gripe we had about the hotel was the noise; we were up on the 6th floor; however the traffic noise was still pretty bad and we were woken up at 4:30 the one morning with the aircon above dripping water on our aircon unit (think big raindrops on a tin roof). The airon itself sounds like a industrial fan and given that you can't open windows due to traffic noise doesn't help induce a peaceful nights sleep.the WIFI internet at the hotel is a complete rip-off ($12 for 24hrs) and given that there is free internet in the 'business centre' downstairs I don't see why they can't just throw this in with the room price which isn't exactly a bargain.Good points: The hotel was very clean when we stayed there and they were helpful enough to bring up some headache pills after I came down with food poisoning. The location is also pretty central with decent shops around 5 mins away.If you're stuck for a hotel at a decent(ish) price this isn't bad but do some research as my friend who got married stayed at the Andra hotel and his room looked ALOT nicer.
100587,miseno,08/10/2008,not my first choice for a return visit While it may be Seattle quirky; it was a little too expensive for what you got; in my opinion. If you're really into style art - this may; however be the hotel for you. Rooms were TINY. Not even room to open my suitcase on the floor. Bathroom had nice style; but hard to find room to leave toiletries in the bathroom. Bed was nice; however; and the TV was a large LCD. Not a bad place to stay (unless you're a prude - the art work was somewhat risky); but it won't be top of the list the next time I come.
100587,JHM2008,08/09/2008,Will absolutely return to the Max!! I recently stayed for an overnight at the Max and adored it! The rooms were wonderfully clean and hip! The beds were very comfortable! I found every person on the staff helpful and accommodating. And you can't beat the wonderful location. Highly recommended.
100587,voucherboy,08/08/2008,Artsy; but overpriced Small room; small elevator; and I think robots work the front desk. Upon checking out the fella asked me; 'How was your stay?' I answered; Fine. Less than a minute later; he asked me the exact same question again! I know you've got to act like you care when it comes to customer service; but come on. At least listen to the answer of your question or just don't ask it.King size bed was nice; but I had to roll over the bed to get to other side of the room. Even though it's an older building I think the management could put the appropriate size bed in proportion to the room's size. Also no free WiFi. They charge you for that. You can go to their business center for free; but who wants to stand in line for a community computer in this wireless age?Interesting art throughout and the complimentary CD (single) was an indie artist which I dig; but I was too scared to assume it was free given bottled water was $6.00 each.
100587,shaulke,08/05/2008,Boutique it is not We booked lured by TZOO top 20 dealThe location is great - close to everything. The staff is young and hip but is not very experienced. The decor is memorable and stylish. The rooms are very small. Their restaurant (Red Fin) is quite yummy.The biggest issue: the room we got was dark; I mean really dark - the window (!!!FROSTED!!!) 'opened' into a narrow grey space (not an alley or inner yard) with an adjucent building wall at 10ft. But wait; there is more: the other building had commercial (!!!) airconditioning units NEXT to our room windows. Every 30-45min we got to enjoy noise as loud as on the airplane. After we complained; they moved us to a different room. Still frosted window; still 10ft to the next wall; but at least further away from the airconditioning units. We could still hear them; though the noise was muted - like sleepping next to a household airconditioner. Probably 1/4 of their rooms open to the same narrow space.I'd not recomend the hotel; unless you can somehow garantee that they will give you one of those rooms.
100587,nov854,08/01/2008,Best beds in the world! Hotel Max came highly recommended by friends and we gave it a try on a two night stay in Seattle. It is centrally located; within a 10 minute walk of Pike Place Market and 15 minute walk to the Space Needle. The decor is artsy; minimalistic; industrial. Rooms are tight but nicely done; and the bed was the most comfortable I have ever slept in. Despite being on a busy street; the room was pretty quite with the windows closed. Unfortunately; the air conditioner didn't put out very cool air so our room was stuffy.The bathroom had only one small shelf for laying out makeup and toiletries; which was a problem for two women. And the steep; but small; step up to the bathroom was hard to get used to.The staff was incredibly helpful; and made some great off-the-beaten-track food recommendations - although we were sent to one restaurant for breakfast that did not open until noon.All in all; it was a great stay and I will definitely go back on my next trip. The rate was very reasonable given the service; comfort and amenities.
100587,NYLONTraveller,07/30/2008,I'd give Max a miss My room service from the previous evening; still outside my room
100587,BlueNWashington,07/26/2008,Very cool rooms in a good location Hotel Max is a refurbished older building in central location in Seattle. The rooms are beautifully decorated in a minimalist kind of way. Very modern bathroom--ours had a step in shower. Rates are also moderate.Our only small gripe was that the very young staff are not all well-versed on services and local places of interest. We asked about a non-coffee bar place for breakfast and were advised to try the greasiest spoon in the city. A block and a half from the hotel was the terrific Lola Restaurant that had an outstanding breakfast. We would definitely stay at the Max again.
100587,babsfoodie,07/26/2008,not for family stay not for families with kids. Nice but cool front desk people. Manager very nice. spotty service. One time we were fawned over the next time ignored. If you are hip and trendy; this is the spot for you. If you are not; like us; the start with walking into a space with a topless painting is not for us. While the painting does not offend me; the 6 and 10 year old kids were stunned.
100587,PortlandKitty,07/23/2008,Will not be back to Hotel Max I saw Hotel Max listed as one of Travelzoo's Top 10 deals; so I went ahead and tried it. It was a mistake. The special said they would upgrade the room to a King if they were available; but of course they weren't. I have stayed at many downtown Seattle hotels and this has been the worst experience yet. My biggest complaint is the size of the rooms; bathrooms and elevator. These are New York size hotel rooms at New York prices; but this is Seattle. You can get a much better value in any of the nearby hotels; Sheraton; Westin; W; Andre; etc. The artwork certainly does not make up for feeling like you're in a closet. The bathroom shower is so small; I could barely pick up my soap when I dropped it; and I am not a big person. Of the two elevators (each can hold only 3-4 people with no luggage); one was out of service. So everyone was walking down 7;8;9+flights of stairs; only to realize that you still have to get on the elevator at the 2nd floor to get to the lobby. There was quite a line-up on this floor.
100587,AEODallas,07/21/2008,Loved The Hotel Max My husband and I stayed in the Hotel Max over the fourth of July weekend. We absolutely loved everything except for the size of the room (we stayed in their standard King room). The amenities; service; comfort level; location; value and cleanliness were all superb. The bed was extremely comfortable. Our friends stayed at the Hyatt just down the street and paid twice as much for a bigger; but comparable room. We would absolutely stay here again. Thank you Hotel Max for a wonderful stay!
100587,BoulderArtmom,07/16/2008,Hip with no Attitude This was my second stay at Hotel Max. I found out about it last year when a wedding party stayed there. This time; I brought my six-year-old son. Traveling alone with a child can be hard if they don't help with doors or if they're just not welcoming. Even though this hotel is hip and artsy; everyone there was friendly toward my son and it was easy to be there with him. There's no attitude. You have to hide the vibrator and candy when you first get in the room!It's very easy to walk from there to the market and aquarium. The monorail to the Space Needle is a couple blocks up. There are tons of places to eat and you can bring snacks back from the market to your room.I'm an artist so I like the feel of the place. It's probably best for someone with that mind set. There's a nude painting in the lobby so if you're very conservative; you won't like to bring kids there.Room is very comfortable. Feels small but luxurious.
100587,explorUS,07/16/2008,Exploring Seattle The hotel is very well located in the down-town area. The room was modern and very clean. The people at the reception desk could be a little less cool and somewhat more customer-oriented. The fitness center was good and open 24h.
100587,Diane12056,07/13/2008,Hotel Max is very cool We really liked Hotel Max - the look is different and fun and our stay was really very pleasant. I heard about how some of the rooms were smaller but I asked for a larger room if possible and I got one. At the same time when I called they offered to move our travelling companions to the same floor (if possible) and it was done. The doorman that first day was really nice and helpful. I'm from the south so I'm used to more open friendly types but I did notice Seattle was not exactly like that - nice; but not overly friendly so it may seem to some people that they are a bit cold - I think it is just a different culture. The only complaint I had was that when I called to ask them the best way to get to the airport they stated a cab or town car. I wish they had mentioned that there is a really reasonable Downtown/Airport bus as well - we could have saved some money as the cab drive was about $40 but the shuttle would have been $22 for two people. Other then that I would totally recommend this place - it was a good value in a very convenient location with a certain cool ambience.
100587,herculepoirot,07/09/2008,Are you growing weary of boutique hotels? I am torn on my review of the Max. First; they did a great job remodeling what was a former hotel in dire need of a facelift. I don't think they made the rooms smaller to make just a little more $$ every night; but I do think the Max is the poster child for overpriced; slightly pretentious; minimalist; boutique hotels. Staff was great and I had a view of the Space Needle but with two of us in the room; it was not comfortable. We checked out early for this reason. Like others have said; at the price the Max asks; there are just better; more roomier options. Perhaps they'll get their room rates in check with the product they're offering and then everything will be in check.
100587,VerityBob,07/08/2008,A Romantic Weekend My wife and I recently stayed at the Hotel Max in Downtown Seattle and thoroughly enjoyed it. It was our first 鈥淩omantic Weekend鈥?in over 20 years so needless to say; our hopes and expectations were very high. We weren鈥檛 disappointed. The Hotel is convenient to many downtown attractions; restaurants and shops and the staff were genuinely friendly and accommodating. We will continue to recommend the Hotel Max to friends 鈥渨ithout children鈥?who want a convenient and romantic spot to escape to. Give this clean; artfully inspired hotel a try the next time you visit the Emerald City.We anticipate taking another Alaskan Cruise next year and we are looking forward to another romantic weekend at the Hotel Max.
100587,YankeeInCanada,06/25/2008,Pricey and noisy; but cool I made the mistake of booking a room at Hotel Max for 10 days. I should have gone with another hotel. 10 days was too long. The Hotel Max is good for a 1 or 2 night stay. It's funky and in a good location. The service is good and the attached restaurant is also very good. The rooms are small; the walls thin; and unless you get a room at the back (like I had to request after settling into my first room at midnight) buses will be rolling by your window well into the night. The Hotel Max is a good choice; but for the price; the Fairmont or the W would be a better choice.
100587,OrbitEos,06/23/2008,Funky hotel; good location The hotel was clean and conveniently located within four or so blocks of the convention center. The bed was comfortable and there were plenty of pillows (and pillow choices). As a single woman traveling alone; the hotel felt very safe. The bellmen were helpful with luggage; etc. A Seattle Times was provided every morning at my door.The rooms were small; but I was happy that my window opened to let in the cool; fresh evening air.No vending machines; but a deli a half block away was convenient (snacks provided in the room were a bit pricey for my pocketbook; the other in-room convenience items were; well; facinating). I stayed in the hotel a week. My shampoo and conditioner were not replaced until I asked the cleaning staff to provide more. She provided two shampoo; two conditioner and two lotions.
100587,desiderata868,06/22/2008,Hotel Max Has Ruined Us Forever... My husband and I spent one night at the Hotel Max this past week during a long-weekend-getaway to Seattle; and now; I'm terribly afraid we will never; ever be able to stay at another hotel EVER without feeling longing for The Max. From the endearingly welcoming response to my reservation email from manager Chris Bebo; the Max Daddy; to the stunning lobby; to the phenomenal staff who managed to be extremely cool and yet adorably warm at the same time; to the absolutely; utterly one-of-a-kind rooms with their intensely modern yet somehow still fabulously cozy decor; to the fun-and-fast parking valets; each and every detail was designed to delight; and delight it did.To the traveler who is looking for a bed-and-breakfast; Laura Ashley decorated flowerfest of chintz and ruffles; or to the mom-and-dad-and noisy-kids-where's-the-pool family; or to the hard-to-please AARP traveler who insists on a shower cap and a Cracker Barrel restaurant next door; this may not be the be-all end-all of hotels. But to the curious; adventurous; hip traveler with an expanded consciousness and a taste for pure originality combined with streamlined luxury; this could well be the ultimate in hotel nirvana. From our two-queen room on the outside wall; we had a marvelous view of this most fascinating of cities; and we could; as well; hear the sounds of it; a blended symphony of traffic and life itself that for us; was pure bliss; for others it may be somewhat less enchanting but I would plead with anyone who has issues with street noise here; or anywhere; to open yourself to it as part of the glorious experience of travel. Absolute quiet is for the bathtub in your own bathroom; if you are traveling to a never-stop city like Seattle; by all means; immerse yourself in all that it has to offer every one of your senses!It was with incredible reluctance that we checked out after our one night at the Max; vowing and bowing and praying and promising that we will be back; soon and often. A supremely luxurious experience that was; at the same time; so cutting-edge that it gleamed...a place where art and thick towels somehow do not seem incongruous; where you can order spiritual tracts from the room service menu; and where you can cuddle down into the most comfortable bed ever to nestle your jet-lagged butt. Rock and pillows and art and towels..seamlessly presented; lovingly shared; with a wink and chuckle and gleaming red elevator. Someday they will write about the things that happened; the minds that met; at the Hotel Max in Seattle at the turn of the millenium...go; be part of it.
100587,ksboh,06/20/2008,can't beat the great staff Could the rooms be bigger? Yes. Could their be a small restuarant on site? Yes. Was the staff most receptive? Absolutely. I travel a lot and tend to rate my hotels by the staff first; and this staff was overwhelmingly accomodating. They are there to help as much as possible. Would be nice to have internet included; but their business center was excellent and most accomodating.kb; ohio
100587,MaineWild,06/16/2008,Slept Well in Seattle We stay in hotels for a variety of reasons; but the bottom line is we all want a good nights' sleep. That you will get at the Hotel Max. They have THE MOST comfortable beds of any hotel I have ever stayed at; along with a variety of pillow of varying hardness if you desire . In addition; the rooms are well sound-proofed. I never heard any sound from the adjoining rooms or hallway.The location is great - near the Airporter shuttle stop (at the Westin) and within easy walking distance of Westlake shopping; the monorail and Pike's Market. The price was right too - in the same area as the high priced Westin and Warwick; the Hotel Max is a great value.If I had to offer any criticism; it would be the dim lighting over the bathroom sink - not great for putting on makeup. However; that's hardly worth mentioning given how well I slept there!
100587,rythemgurl,06/15/2008,Just So So I think the hotel is over priced and well not really that great. The location is pretty good and the rooms clean; they give that little funk appeal but soooo small. I really would rather stay at Hotel 1000 or the W for pretty much the same price. I would stay again only if rate were much less. I will say that the service is very good though. Nice friendly and helpful staff. I am a resort owner in a tourist town and we charge 450 for our largest room with 2 bedrooms; 2 bath; jacuzzi ; fireplace; 42 inch plasmas and they are on the water so just found it hard to pay that much for just and average place.
100587,FreqFlyerLA,05/30/2008,Remarkable Service I have never had anyone work so quickly and effortlessly to make sure my needs were met. I am a frequent guest of the Hotel DeLuxe in Portland and thoroughly enjoy it. So when my business travels extended recently into Seattle; it seemed only natural to stay at the Hotel Max. I was pleased and thoroughly enjoyed my recent stay. When I was checking out at approximately 4:30 a.m.; the front desk manager informed me that my car was stuck in the parking garage due to a malfunction of the elevator system. He said he had already called an elevator service; but due to the time of day; he had received no response. When I told him I needed to get to the airport to catch a 6:00 a.m. flight; he merely shook his head in agreement; made a phone call; and had a car at the front of the Hotel within ten minutes to take me to the airport free of charge. He also agreed to return my rental car to the airport when it was 鈥渇reed鈥?from the parking garage. He never hesitated for one moment trying to figure out what to do. I have never had anyone work so quickly and effortlessly to make sure my needs were met. There was no stress; no hesitation; no questioning. He handled everything with grace and extreme ease. My kudos to your staff and your management skills. I am looking forward to my next visit to Seattle.
100587,trippinmama,05/18/2008,Nicest People! We recently stayed at Hotel Max on the end of an Alaskan cruise. I prebooked/payed for the hotel after doing lots of research online. I wanted a hotel that was convientaly located and not terribly expensive; while also having some character. Max was all of those things. We went to drop off our bags early in the morning right when we got off the cruise. We didn't expect to be allowed to check in since check in time was 3:00. However my 10 month old was sick so I asked if we could at least check in early. Not were we allowed to check in early; but we were checked in by 10 am. Fantastic! We also had the whole next day in Seattle since our flight didn't leave until 11:50 that night. They were so great they even let us stay until our flight; and charged us half the room rate. We were totally thankful; as anyone knows with kids; those long days can be rough. It was really great of the staff to work with our schedule.On top of that our room was super cute and the art everywhere was great and our son loved looking at it all. There are also some really great little extras in the rooms that make your stay that much better. I would totally recommend Hotel Max to young couples; and anyone with an open mind.
100587,tiffdmoore,04/23/2008,Fantastic affordable boutique hotel in great location My boyfriend and I recently stayed here. I had done my research and noticed that a lot of reviewers mentioned that the rooms were a little small. I contacted the Max Daddy (a.k.a. - Chris Bebo); and asked to have a larger room. He not only booked us in a larger Artist King room; but also gave me the additional pricing if I wanted to upgrade to the Deluxe Rooms. We stuck with the larger artist king since we were only staying for 4 nights. It was perfect for the two of us. We had a great view and it was a cozy and hip room. The hotel and rooms really reminded me of a smaller; less expensive W that I have stayed at in NYC. There is little storage space and the bathroom is small. When I did more research; I found out that Hotel Max used to be an older hotel; which explains the smaller bathrooms. I personally thought they were cute and completely sufficient. To solve the storage problems; I asked for more hangers and less than 10 minutes later; we had them. The staff was very helpful; someone was always at the front desk for any questions or needs we had. Harry made sure we had a cab for our night out and a car for the airport. I HIGHLY recommend getting a car instead of a cab. It's cheaper; safer and nicer of an automobile. Also; the hotel is close to many attractions; shopping and restaurants. We only needed to cab somewhere once; we were able to walk everywhere else. I definitely like the boutique feel that a lot of hotels are doing nowadays and Hotel Max does that; but with much cheaper pricing; but not cheap service. Needless to say; we really enjoyed our stay and time in Seattle. If we were to visit again in the near future; I would definitely stay at Hotel Max!
100587,Flatty,04/03/2008,Worst hotel ever... Where to begin... My wife and I were going to Seattle to visit family; and decided to try this boutique style of hotel. This is not the first time staying in a boutique hotel; but certainly my last here. Having worked in hotels in the past; I know how to treat the customers; obviously these people do not.When we checked in; and we were not offered any bellstaff for our bags (5 bags for 2 people is bulky); we went to our room; and small it was. That is fine; we were expecting this; so no big deal. As soon as we got there we went down to RedFin which wa a GREAT rest. The people there are amazing; and VERY friendly... Too bad it is not part of the hotel. They warned us to go down if we wanted a beer instead of ordering through room service. This way we could save the $3.00 added fee for delivery. I went back up to my room; and then came down again 10 minutes later. The maintenance staff; housekeepers; staff; and just about everyone has to fit into the 2 SMALL elevators. The staff does not ahve their own elevators. I had to fit in there with the bellboy; and his cart (not an easy fit; and I am not big).We went out the next morning and left the towels on the floor; no coffee; no tea; and no more shampoo; conditioner; or soap. We came back that evening and guess what... No towels; no coffee; not tea; no shampoo; no conditioner; and no soap. We called down and got all of the above; but of course we tipped the service.Next day we got up and went out again. We step out and it is raining... DAMN; we forgot our umbrella in SF. So we are stuck walking around int he rain. all day (staf at the door does not open door; and does not offer anything for the rain; or to get a cab for us). We come back to the hotel and guesswhat we don't have???? YUP; no towels; no coffee; no tea; no shampoo; no conditioner; no soap. But we also seem to be missing my wife's birth control pills. someone STOLE my wife's pills!?!?!?!?!?!?! they were there that morning (she took one).Next day I go out early in the AM to meet up with a buddy. I came back with coffee for myself and my wife. I have 2 cups of coffee in 2 hands; and the doorman is too busy texting on his phone to open the door for me!!!! i had to stack the cups before the doorman noticed I was there. Speaking of doormen; is that really what they are there to do? open doors is their job... But God forbid they do their job. They spend the entire time talking to each other (Cracking jokes); on their phones; or texting (1 guy did offer to get us a cab on evening)...Checkout day was the straw that broke the camel's back... We go down to check out; and a few things came up. I asked about a cab to the airport; and I was told that the hotel would have a town car take us. GREAT; for only $5.00 more I was all about that. Nice; BIG; comfy towncar or a cab... Not a tough call. We check our bags in and get our 5 bag tags. My wife and I went out for a while and came back for our bags and the ride to the hotel. NOW the fun begins. I go out back to go to the restroom; and I saw the door to the baggage storing area WIDE OPEN; and NO ONE was around the room. I waited for over 20 mintes; and no one showed up to close the door. I could have gone in and taken anything i wanted during this time. I went back outfront and gave the guys my bag tags; and they came out with the wrong bag... I mean COME ON!!!! So we get the right bags; and get to the towncar. All of a sudden some lady decided to get in the car with us. I guess the hotel overbooked the towncar; andwe were supposed to share our car with another lady?!?!?!?!!? So in the end; I would say do NOT stay at this hotel. The size is small; but the service is horrendous. I would have expected more from a Best Western hotel in the projects of San Francisco.
100587,kppj,03/28/2008,Mostly pleasant stay at the Max King room
100587,mvanatta,03/18/2008,Is there a term better than AWESOME? Awesome. It was more than just the stay. From the first contact with the hotel everything was perfect. I had constant emails from Kathleen who provided me with the reservation; car service and restaurant. As promised the car service was waiting at the airport and provided a safe trip to the hotel. Upon arrival the staff was there to open all doors and wouldn't let us lift a finger to help with the luggage; even the smallest of bags. The young ladies at the front desk were wonderful. After checking in they explained to us where everything was in the hotel and assisted us with all the questions we had. The rooms were wonderful; not for those who want a country type setting. This is a city hotel room. Very modern; very clean. A complimentary bottle of wine awaited our arrival in the room as well. Upon arriving at the restaurant that evening; we were told that when the hotel called to make our reservations; they also wanted us to have a complimentary appetizer. The next day at check-out they assisted with the storage of bags and for the town car transfer to the airport. When in Seattle; stay at the Hotel Max!
100587,sfdave66,03/10/2008,Mixed bag I just returned from a quick weekend stay in Seattle with my partner.Originally; we wanted to stay at the W Hotel or the Westin. However; by the time I got around to making the reservation; those prices had shot up over $300/night. So I came across the Hotel Max. I read some reviews about it and they were pretty mixed. Some people complained about the tiny rooms; unsanitary conditions; the two gals canoodling on the lobby sofa (get over it!).With the understanding that you just can't please everyone; and a room rate of about $140/nite; we decided to give it a try and got the Queen of Art room.We rented a car at Sea-Tac and drove into town. We pulled up to the front of the hotel; registered and passed car keys on.The hotel is housed in an older building; but completely modern throughout. The lobby ceilings are coved with detailing; the only obvious evidence of a former life. The lobby; room doors and room interiors have lots of very interesting art on/in them. Our room was larger than I was prepared for. Everything looked very clean and the color palate was very attractive. Flat screen TV was nice touch too. The bathroom is quite small; and the shower stall is even smaller. The bed was very comfortable and on par with Heavenly beds. Don't expect much for views. We had a view of the top of a small building and the smoking garden of a nearby high-rise condo. We were awakened by screeching seagulls both mornings; but they moved on after a few minutes. Our room was right next to the elevators. We never heard people talking (place is actually very quiet); but we could hear the cables of the car going up and down. My advice is to get a room further away from elevators.The hotel has a restaurant/bar called Red Fin right next door. It's a very cool entrance from the lobby. There is a dark wall that has art on it. On the far left; there is a tall stainless handle attached the wall. It is actually the door into Red Fin that is integrated into the wall. Red Fin was pretty good. Very cool interior; with selection of tables; sushi bar and high bar tables. Nice music playing; not too loud. I believe they have a live band for Sunday brunch. They serve decent sushi/rolls and nice; elegant cocktails. We stopped in there after a late dinner for a cocktail and again for a pre-dinner nosh and cocktail. Prices are reasonable.Hotel Max is not for everyone; but we saw a very nice mix of people there: straight; gay; young; all races; families; girls' weekend; etc. The location is hard to beat (Stewart/7th). We were a block from the new light rail; 2 blocks from great shopping; a nice walk to the Market; and tons of restaurants and bars down on 1st Ave. (Belltown).I wasn't bothered by the small bath that much; but we were only there 2 nights and rarely spent much time in our room. My biggest complaint is the parking situation. We got dressed and ready for dinner and we headed down to get our car. No one could find our car and we waited over 25 minutes for them to track down. At checkout the next morning; it was even worse. The valets were running around like crazy looking for cars; parking cars; forgetting to give people their keys after checkout; etc. It was like watching the keystone cops. It took about 30 minutes for us to get our car. Apparently they have 2 lots (one behind hotel and one offsite). It's not really clear to them in which lot the car ended up. We were very cool about it; but some people showed their displeasure. At a rate of $30/day for hotel guest parking; they need to do a better job of keeping track of people's cars. The manager on duty that morning; Alyssa; was exceptional. Even with all the buzz of people checking out and in; she had her eye out for us; making sure the valets were on the hunt for our car. Finally; she came out from behind the desk to personally apologize for the situation and offered to adjust our bill to take off the parking. I thought that was very classy and probably earned our business again in the future. I would definitely recommend this fun; friendly; artsy hotel with a hard-to-beat location; at reasonable prices. I would say rent a car at your own risk. Hopefully; they'll have figured out a better parking system by then.
100587,malisam71,03/05/2008,Tiny Just a warning before you go. The parking was 40 dollars a day for parking; and the attendant couldn't even tell me where my car would be. The art work was very cool and fun to look at; but that is really the only upside. My husband couldn't put up the toilet seat because it hit the toilet paper holder and kept it from going up. This is sort of and indication of just how small the bathroom was. I am 5'1; 120 pounds I barely fit in the shower. The room itself is just as small. I've stayed in Seattle quite a bit; and this is not worth the money!!!
100587,WeekendWarriorOregon,03/03/2008,Loved the Service and Style I stayed at the Hotel Max for a weekend getaway from the kids. I had seen it driving by a couple of times and it looked alright but truly the style on the inside surprised me. It's a trendy interior and every wall is covered in art. The room doors are photographs on all different subjects (some are artsy and some are themed like the grunge floor). The room had a flat screen televison; and a really comfy bed (which is the highlight for the room)! The ser vice was really the best part of this hotel. The front desk staff and valet staff were all very inviting and could always be counted on for conversation or reccomendations. They used my name most of the time that I was there; and what surprised me is that I saw a couple of them in the halls and they asked me how I was enjoying my stay and if I needed anything else.It was really great to get this treatment in a hotel! I would definitly stay here again!
100587,drjonesphd,03/02/2008,Max Has small but comfortable rooms front view
100587,Shorty10,01/23/2008,Beyond Small! My husband and I are particularly fond of funky/modern boutique hotels; however the size of our room left us a bit disappointed. The rooms were clean and decorated cool; but there was very little space. We weren't expecting a 900 square foot suite; but it was so small we could hardly find carpet to walk on! The bathroom was hands down the smallest either of us had ever seen in our lives. Although maybe there is advantage to being able to shower; sit on the toilet and wash your hands all at the same time. The sushi restaurant attached to the hotel was great; and the staff were all friendly enough. It was also a good location being close to shopping and Pike Place Market.
100587,JenJen23,01/20/2008,Dirty hotel with blood stained bed linen plus vaccum dirt In early Jan; I decided to spend 2 nights with my husband + 2 kids at Hotel Max because of the child stays free promotion plus the hip photos that I've aw on the website. So; I booked it directly through the website and I really regreted that I've made that choice!I do not recommend this hotel for anyone because it is a dirty hotel. We checked in really late (around 1am) that night and the front desk receptionist (guy)'s attitude was rude. He kept on asking if we would like the valet parking service for 25/day and we told him we don't need it (The fact is that we already park the car on the street in front of the hotel for free because it's the weekend) Anyways; the worse part is that when we went inside the room; we found out that the bed was really dirty. It looked fine on the outside but when we tried to pull down the blanket; there were so much vaccum dirt + one old blood stained spot on the bed linen. Because it was late at night and my children were very sleepy; I did not ask for a change of room at that moment. My husband just swiped off all the dirt (vaccum dirt + fur ball) for both beds (we stayed in the art of two beds) ; put the dirty blood stained linen away and then placed our children on bed. Problems arose middle of the night because my 1 year old baby kept on crying due to the uncomfortability of the bed. Then; I discovered that her skin turned red because she was allergic to the dust that we did not completely swiped off. My poor little girl did not sleep for the night and so did I. At 10am; I complained to the front desk and he upgraded us to another bigger room. (His reaction was so normal as if it was just another same complain)Still; the same problem for the other room but the condition seems better; just a little fur ball + few hair.......... Also; when we took our shower at night; we had to do it quick because there was not enough hot water for 4 of us. It costed me almost US280/2 nights. At first; I thought it was a decent; chic and hip boutique hotel; but in fact; I was cheated by the beatifully designed website. This is just a nightmare for me and my children!!! I would never stayed at this hotel again.
100587,MathiasStockholm,01/17/2008,We liked this hotel I stayed at this hotel with my wife back in May 2000. We really enjoyed this hotel. Check in went smoothly and the staff was warm and welcoming; I sure hope all the staff are still working at this hotel. They have changed name from Vance Hotel to Hotel Max. Our room was fantastic with nice view of downtown Seattle and we could see the monorail passing by. We had a corner room.When you are staying at Stewart street; you can walk to almost everything in downtown Seattle. We really recommend Pike Place Market in Seattle with all the fresh seafood. Just a 10 -15 minute walk from the hotel.We are looking forward at staying at this hotel once again on our next visit to Seattle.
100587,KeithHagan,12/31/2007,Excellent Hotel I'm a little late writing this review; but I stayed at the Hotel Max while in Seattle for business and loved it. Fantastic restaurant in the lobby; friendly/helpful staff and nice comfy rooms. Will certainly stay here again when I'm back in 08!
100587,aw7,12/26/2007,Loved it. Great; smaller hotel. Modern decor; clean room and friendly service. Conveniently located too.
100587,CanBizTraveller,12/25/2007,Modern; Hip and Convenient My girlfriend and I spent 2 nights over the long weekend (American Thanksgiving) in Nov here. We found it to be hip and modern - if you are a Holiday Inn or Traveller's Lodge type of vacationer; this place is probably not the place for you. The hotel is in a lovely historic building - which puts some obvious space constraints to the rooms; etc. However; its no different than your modern European hotels (this is what this place reminded me of). We had an awesome corner room on the 9th floor; and street noise was not an issue (as previous reviews suggested). The bed was amazingly comfortable; reminded me of the Heavenly Beds you get at the Westin. I highly would recommend this hotel if you want a unique; modern; hip experience in Seattle. Its good value too. The front desk staff was amazingly friendly; and the valet parking is a nice touch ($25/day w/in-out privileges is not bad for downtown). The restaurant beside it is convenient for quick breakfast bites (good) or a drink; but if you are in Seattle on vacation; not sure why anyone would eat at a hotel restaurant period when there are so many great places around (i.e. Pike Market). The location is pretty central to all the shopping and to Pike (about 3-4 blocks). The next time I am Seattle; I would definitely stay here again (and recommend it to friends too). Pros:- modern; hip and different- friendly front desk staff- valet parking- very comfortable queen bedCons:- small bathrooms; but functional
100587,gatchamark,12/14/2007,Hotel Max - Great Location and Atmosphere! Hotel Max- Desk w/Flat Screen TV
100587,londoncupcake,11/20/2007,Wanted to love it - but inconsistent. We stayed here for four nights and while some things were positively brilliant; other things really disappointed. The art and photography makes this place different than most; and we had a look at the photos on a few different floors just to appreciate it. We did have to laugh as the content of much of the work is quite adult -- no problem with us; but we seen details of a 'children stay free' promotion and thought it might have been a bit of a challenge in that instance. I am sure the artwork in various rooms makes this just fine; however.Other positives for us: we ate in the restaurant twice - once for dinner and once for breakfast - and had an excellent experience both times. (And if you don't fancy their breakfast; Top Pot Donuts Coffee is a nice little walk away and far nicer than the gazillion chain shops you'll pass on the way.) Very nice beds bedding. Elevator seemed to be set to never stop on the way; which provided it isn't busy; is cool. Not once did I have to feel guilty because there wasn't room for someone else due to my luggage.Some days; very attentive and friendly staff on the door. The disappointments: when we checked in; we were sent to a room that was still occupied. It wasn't as awkward as it could have been; and we were quickly given a new room; but the experience was a bit worrying. Parking is a general problem in downtown Seattle -- the hotel has secure; valet-only parking for $25 a day; or there is a pay lot directly across the street that could be a little cheaper if you wanted to feed meters and pay each time you move the car. Some days; the staff on the door didn't acknowledge our presence; whether we needed help or not.I totally dig what they want to be...I guess I just thought for the price we paid that it would actually live up to it. Some days yes; other days not at all.
100587,Infiniti,11/18/2007,Now that's central! The location of this hotel cannot be more central. We were literally no more than a 15-minute walk from most of where you鈥檇 want to visit in downtown Seattle. Pioneer Square and Olympic Sculpture Park are a bit farther afield (in opposite directions) but still within walking range or a quick 7-dollar cab ride away. It鈥檚 also a 10-dollar cab ride away from the 1st Hill and Capitol Hill neighborhoods. Equally important; the service is superb. Everyone; whether at the desk or the entrance; is extremely attentive; ready to help with any questions one might have; and simply pleasant (without being overbearing). The original pieces of local art in the lobby and the rooms are refreshing. And; the visual design of the hallways leading to the rooms is particularly smart offering a welcoming surprise once you step out of the elevator going to your room. This is certainly not a cookie-cutter hotel. We also had an OK pancake breakfast with very good coffee on the house at the hotel restaurant conspicuously located at the lobby level. And for those so inclined; Starbucks is down the block (well; its Seattle after all).The rooms are smallish but comfortable. The ones overlooking the back are very quiet; but do not offer much of a view. We suspect the ones overlooking 7th St would have a nice view of the new courthouse but probably not immune from traffic noise. Speaking of which; the one big downside to the rooms is the heating and cooling system; which is based on a unit fixed to the window frame. When on; it almost feels like you have a vacuum cleaner hanging around with you! We heated up the room while away and turned that little monster off before going to bed; which worked out perfectly well as the Seattle Nov climate is temperate鈥攑robably there would be only a few days in the winter or summer when this approach might not work that well. The king bed felt luxurious鈥攖hough on the soft side for our taste鈥攁nd quite a bit of pillows are on offer; a la cart. In our room the bathroom consisted of two separate rooms; one for the toilet and sink and the other for the shower. At first glance it seemed odd; but turned out to be pretty comfortable. The location; service; and visual feel of the place more than compensates for the few minor glitches. We鈥檒l definitely stay there again without any hesitation.
100587,sheraprincessofpowa,11/10/2007,Stay somewhere else I travel quite a bit for business; but consider myself to be 'hip and knowledgeable'.People have described this as an 'artsy' hotel; but I would describe it as more alternative than anything. Yes; there are paintings in the room of local and up and coming artists; and each door has its own artist covering of a painting or print. All for supporting local artists; they lose the hospitality aspect of being a hotel. The majority of rooms are SMALL. One bed and a desk; and you have to shimmy by them to get through. The closet is a half closet where clothes hang sideways. There is no place to open an ironing board.Here are some more drawbacks:-It's loud! The walls are paper thin; I heard every word of a conversation in the room beside me. If you have a room on the Stewart side of the street; say goodbye to sleeping.-The gym is the size of a closet; forget about stretching. There are two treadmills; two ellepticals and one bench with free weights. They don't clean the area or supply enough towels.-The restaurant is absolutely ridiculous. There was a group of us for breakfast; we forewarned them to be prepared. I waited 1 hour for my breakfast after ordering it 3 times; dirty silverware; a server who had no idea what was going on.-I called the front desk just to be transferred to another room 3 times; each time I was put on hold after my request and not transferred. Ok so they were busy...but how long does it take to transfer a phone call!??!?-The wireless internet was nearly impossible to use; and the elevators were so slow!-More than once I waited for an elevator only to have it open and see the cleaning staff with their back to the door having a conversation. So that's why I waited for one of the TWO elevators for so long! One of them was on hold due to a social conversation!The good stuff:-comfortable beds and linensSorry but I cannot recommend this to anyone; other than a deaf mute artist who has a need for a personal vibrator kit (it's part of the mini-bar). Oh and they don't need to room service or to work out.
100587,Boytoyjo,10/28/2007,Posh with a twist From the moment I walked in I knew there was something unique about this hotel. The ambiance set the mood which was both intriguing and satisfying. The bedroom was small; but intimate with everything a girl would want....voluminous pillows; the finest sheets; and a comforter that you wanted to wrap yourself in along side your bed mate. You will be extremely pleased with the decor; the comfort; and the extras that are found in the room.
100587,Amanda72,10/26/2007,Pleasantly Surprised I didn't know what to expect with the Hotel Max. My mother and I had stayed several times before at the Vance Hotel. We found our room to be very comfortable and clean. Super kushy beds. We asked for a quiet room and got a room on the top floor and we slept really well. The staff was very friendly and helpful. They seemed a little green though at times and one employee was downright rude. Although; I think he didn't know what he was doing (helping us when our electronic key wouldn't work). In all I was very pleasantly surprised by the service; standards and cleanliness. One particular bellhop was very sweet and went above and beyond. Thanks Andrew...Great location two blocks from shopping and 6 blocks from the Pike Place Market.
100587,EastVillage88,10/26/2007,Prime Location in Downtown Seattle We spent four nights at the Hotel Max in Seattle and had a fantastic experience. From our initial impression of the hotel through to our last moment leaving; we have nothing but positive comments about the hotel and the staff.The nicest thing about this hotel is the location - it was so easy to find; we got off our exit from the I-5 and literally drove up to the door of the hotel. The valet parking staff were excellent; and once we had parked the car at the hotel; we never once required it again; as the downtown location allowed us to walk or take the monorail wherever wanted to go. We walked to Pike Place; Pioneer Square; the main shopping district; and all through Belltown and back again with no difficulty at all.Each time we would return to the hotel; we were greeted by smiling and courteous staff. We asked a few questions of the front desk and had a few requirements; all of which were satifisfied immediately. The only amenity we used was the computer in the business center; which was helpful for investigating which great restaurant we would venture to that evening.We stayed in a corner room with a king size bed on the 9th floor. The room was stunning - well designed with a view of the Space Needle and the EMP from our window. I think this was the most comfortable bed I've ever slept in at a hotel; and that includes a stay at the Westin. It was very hard to get out of bed every morning it was so comfortable! The bathrooms were well appointed and we used the complimentary toiletries and robes throughout our stay.The only very minor complaint that I would make is to comment on the small size of the room. We had been forewarned of that thanks to the other reviews on this site; and so I wasn't surprised at how small it was; but I was glad that I went here with that expectation. There was enough room for one person to walk around the bed; but no sitting area. If I was to return to Seattle again; I would likely stay at another hotel if I was to plan a longer stay again; just because it would be nice to have a slightly larger room for that length of vacation. However; for a single or double night stay I would gladly stay at Hotel Max again and would definitely recommend it to others as an option. The location and style of the hotel outmatched anything else we investigated at a similar price.
100587,QuilBill,10/22/2007,The Hotel Max: Kinda Funky and Cool.... My wife and I stayed at the Max on 10/18/07 in Room #1019. This is an 'Artist King Room on the top floor with a nice Capital Hill view. Entering the hotel; the first things you notice are the funky and cool art work and the soft sounds of reggae music playing in the lobby. The hotel staff from the doormen to the front desk employees were very friendly and helpful. The room which was on the small side(this should be expected for a building built in the early 1900's) had a very comfortable king bed and pillows; hairdryer; coffee maker and a window a/c unit. The hotel location for downtown access is wonderful; just a couple blocks to Pike Place Market; Pacific Place Mall; West Lake Mall; The Seattle Convention Center; Nordstroms and the Monrail Station to the Seattle Center. A pleasent surprise was the Japanese restuarant connected to the hotel called Red Fin. Very good sushi and a great happy hour 4-6:00pm and 10:00pm-1:00am. We would stay here again on our next visit to Seattle.
100587,GilPatrick,10/15/2007,Hotel Max could be even better It was a last minute booking using the phone number shown on a Tripadvisor hotel page - in haste I thought it was a direct line to a hotel (not Hotel Max) but it became clear that it was a booking agency. Most hotels were full and we were offered a room at Hotel Max. I do not recall being asked if I wanted a smoke free room; or being warned that we would be in a smokers' room. I arrived late in the evening; for a one night stay and no alternative room was available.The hotel was good. The smoke in the room very bad. Subsequently management reacted very positively and showed great concern. Apparently less than 10% of their rooms are for smokers. I hope they will join with so many good hotels and become completely smoke free.So do stay at Hotel Max; but in the short term make sure you know what sort of room you are getting. I personally will try and avoid booking hotels through a booking agency.
100587,briansensei,10/11/2007,Happy all around The wife and I really liked our stay. I too was nervous about the room size; but not overly concerned; as we have stayed in small European hotels. Our solo room was fine - queen or king bed that was ultrasoft and comfortable with many pillows; there was decent leg room around both sides; and the bathroom was small but ample enough for one person at a time. Service was great; and the business center was helpful; but there are only 2 computers; so plan accordingly. Small gym on the 2nd floor. The only negative was our TV image was kind of dark and the volume was different for each channel. It worked well enough we dealt with it; but if you're planning a night inside for movies; check your TV first.
100587,parkershouse,10/06/2007,Rockin' Hotel Max! Does this room look small to you?
100587,lawful,09/26/2007,You can do better Hotel Max pretends to be hip at the expense of safety and comfort. The rooms are so small a young person feels closed in and the elevators are so small that we felt claustrophobic. At one point; they stopped working and we were trapped. Staffwas not helpful. Service workers were seen using guest elevators; and on and on and on... Get the picture? Plus; the beds were not comfortable. Go over to the Vintage Park.
100587,LovedToronto,09/19/2007,Funky We booked this hotel months in advance via Hotwire. We needed four rooms; and got them for $103 per night; for a pre-cruise stay. This hotel was listed as a 3 1/2 star boutique hotel; which I would say is exactly what we got. We arrived before 1pm from the East Coast; and were very happy that we had no problems checking in that early.All eight of us loved the Hotel Max! Yes; the rooms are small; especially the bathrooms; but it's great preparation for the cruise bathrooms. This hotel has character! From the guys standing out front; to the front desk; they're young and friendly. Artwork throughout the hotel is unique and sexy. The bed was comfortable; and we got a kick out of the extra amenities in the room. (not that we used them...perhaps; if we hadn't stayed up so late in the hotel restaurant for late-night happy hour :) ) This hotel reminded me of unique boutique hotels I've stayed at in San Francisco and New York. It is NOT for anyone wanting a cookie-cutter hotel experience.The location; by the way; is PERFECT. Less than a $10 cab-ride to Pier 66 and the boarding of our cruise. An easy walk to Pike's. It's very close to the Westin; and Il Fornaio (great Italian restaurant; if you're hungry for Italian).We actually went back to the Hotel Max after our cruise to take a few pictures; as we had failed to do so when we were actually staying there.
100587,rxb29,09/18/2007,Hotel Max is a aphrodiasiac Hotel Max was exactly what i expected from reading previous reviews. The bright pink paint on the curb helped us to find the hotel easily. Once we pulled up the valet service was extremely helpful and friendly. When you walk into the lobby there is some adult only art on the walls; but it is not trashy by any means. The room was pretty small along with the bathroom. Everything was extremely clean. Loved the menu of snacks and also the opportunity to order pillows to your liking. I did not remember that it was a 21+ hotel until we found the mini massager and intimacy kit and then it all came together why the hotel was labeled as such. It was really nice not to have kids running around. We did not experience any of the paper thin wall noise as others have complained of. Hotel Max is trendy and sexy and there is definately something in the air (or perhaps they spray phermones on the sheets). Would definately stay here again.
100587,WorldAdventurer7,08/27/2007,Great Experience at Hotel Max Our weekend stay was part of our honeymoon and we were completely pleased with the staff; rooms and ammenities. The bar/restaurant downstairs has two great happy hours (I believe daily) that make for a fun and vibrant stay. The rooms are very chique and the decor is neat and artistic. Walked to all major attractions or caught one of the free downtown buses. Alex the front office manager took care of us very well and I would definitely return as a result. In fact I am writing this review because of how pleased we were.
100587,LeeDenver,08/27/2007,No Style; No Content; Just Noise The Hotel Max sets itself up as a boutique; chic establishment with the emphasis on style a bit of cheekiness aimed at 20-30 somethings. Fine if you want to stay the night in an art gallery (a tawdry; uninspired one at that - which is a shame given Seattle's fine artistic reputation) but there are some basics that any hotel needs to provide before the extras are added. My first room; on the tenth floor; was tiny. My suitcase couldn't open fully due to the lack of space between the bed the wall. More annoyingly there was an air vent attached to the building next door which provided a constant low drone that became disturbing very quickly. I tried to compensate by turning the a/c up but that just increased the amount of rumble as the unit is so old. The manager put me in a larger room across the hall instead. No air vent industrial hum here just excessive traffic noise from Stewart St. There is basically no sound-proofing in this hotel as my investigations into several other rooms proved - you either get the persistent drone of air vents at the back or juggernauts car horns rattling your windows at the front at all times of the day.One last piece of noise pollution reared it's ugly head later though - the couple next door had clearly found the sex pack (condoms; lubricant; vibrator etc) available to buy in the room at that point I discovered there was absolutely no sound insulation within the hotel from room to room either. For style content go to 1000 Hotel on First Avenue - you get peace quiet too.
100587,k6tfz,08/27/2007,SMALL rooms; no wifi but business center great A king-size bed in a small room made it difficult to place luggage and still be able to walk around. The bathroom WAS small and the separate wash basin with no counter next to it made the small glass shelf above inadequate. We have been in much worse especially in London so it was no big deal. We made a joke out of the logistics. It was clean. The additional charge for the wifi in the room was a turn-off but they had a virtually unknown business center room behind the lobby which offered two computers and a printer for free. The location is fine. I believe the pricing is too high for what is offered (I don't like paying for artwork and original designs). The staff was friendly and helpful.
100587,villemezv,08/20/2007,Great Weekend at Hotel Max I planned a weekend get away for my Husband as an anniversary/birthday present. I had read the reviews for Hotel Max and while some were mixed it sounded like a fun experience. We loved staying here. We were already prepared for the room size as that was mentioned in many reviews that we had read. The staff was extremely friendly and allowed us to check in early (with no additional fee). The gentlemen at the door could not have been more helpful. They were very sincere in helping us with our luggage as well as calling for a taxi. While the room size was small the rooms were fun and the bed was incredibly comfortable. Paying for the internet was a surprise but not a huge deal. The Red Fin was outstanding! We had sushi and drinks and soaked up the atmosphere. The location of Hotel Max made getting around Seattle easy. It is a comfortable walking distance to Pike Place Market and most dinning establishments. We enjoyed the total Seattle experience staying at the Hotel Max. Individuals who like Super 8 Hotels would probably not enjoy the Hotel Max experience. We will stay here again!
100587,MGandhi,08/20/2007,The Max was just fine Stayed at the Max for three nights in early August . For its location and amenities offered; the price was perfectly acceptable; particularly compared to many of the other hotels in the area. The location really can't be beat. It's situated right downtown; a block from Nordstrom; and is a very easy walk to Westlake Center; Pike Place Market; and the Monorail. It's a perfectly do-able walk to Seattle Center as well. We stayed in a room with two double beds; and the room was certainly larger than anywhere I've stayed in most of Europe or NYC. The Good: the location can't be beat; the hotel's restaurant Red Fin produced a tasty breakfast; the selection of pillows; and the different; artsy decor. Only complaints: the really small bathroom and the thin walls. For those of you who are afraid of things that are different; or if you like bland; cookie-cutter accommodations which cater to bland; cookie-cutter patrons; perhaps you should stick with a chain hotel/motel.
100587,elvisina,08/13/2007,Overpriced... view
100587,MSW2,08/13/2007,Not so great at all! Initially the hotel looked nice from outside. The lobby was a lot smaller than we had thought from the photographs and it was all looking a little shabby. I was immediately put off by the unproffesional manner the front desk staff seemed to have. As we went into the lift a staff maintence worker came out of the lift; i dont mean to sound rude but the lift was small enough and surely it should be just for guests! When we got to the room we were a little dissapointed at how small the bathroom was honestly it was the smallest bathroom I have ever seen in my life thankgod we are slim people! When we got home one evening we noticed that the bed sheets looked unwashed we found hairs all over the sheets. We asked for them to be changed and they were but to be honest the new sheets didnt look or smell much cleaner.One evening we were stood waiting for the lift we waited and waited and still nothing! We asked if there were any stairs we could use as most hotels do have a set; we were then escorted through the unbelievably messy and horrible looking back office! I have never in my life had to do that in any hotel! All in all we really weren't impressed there are plenty of other nice hotels in the city so avoid this one!
100587,mikemniki,08/12/2007,Gay friendly- be forewarned On other reviews of this hotel; noboby saw fit to mention that this hotel is gay-friendly and frequented by gays. During check-in; we were treated to lesbians necking on the couch in the lobby. We were unprepared for this and it made our stay uncomfortable. The crowning touch was the intimacy kit placed in each room: 2 condoms and lubricating gel!!The decor is very modern with photo murals on the corridor walls and the room entry doors. Room decor is modern and attractive.Rooms are small (but functional); due to the fact that this is a renovated older building.The hotel location is great for touring the downtown and getting on the monorail to the Space Needle.An adequate; reasonably-priced hotel; but we never ever felt comfortable.
100587,RKNewYork,08/12/2007,The Seattle Hotel Max From everything I saw on the website for this hotel I thought it was going to be a nice stay. However; once we arrived to the hotel I was surprised at a few things. First was the size of the room and bathroom. This is one of the few times I鈥檝e run into having a 3x3 foot shower in a hotel in the states. This is normally something done in small hotels in London or Paris but not common for Seattle. The rooms was also not much larger then the bed with windows that haven鈥檛 been updated for at least 50 years. Each unit has its own in window air conditioner which was appreciated. Also the rooms had very little sound proofing between each room which allowed us to hear everything the neighbors did through the night. For the price there are much better places to stay in Seattle. I would not recommend this hotel to a friend or visit it again.
100587,mitzimarmle,08/11/2007,Vive la Difference! Funky and modern on the inside of a gorgeous Deco period building. I was by myself and the room was just finef or one person. Let's face it; it's an old building; and rooms were smaller back in the day. If you're a McMansion dweller; you probably are better off staying at a modern chain place. I'll be the first to admit this place is not for everybody; but if you enjoy things out of the ordinary; you'll forgive the small rooms; especially once you lay down on that heavenly bed. Despite some sort of ventilation (for the restaurant; I think) right outside my 2nd floor window; I slept like a baby. The staff was beyond helpful scheduling busses to the ballpark; and suggestions for meals (I'm not much of a sushi person; so I didn't eat at the Red Fin). My only real complaint was having to pay for internet service; so I only utilized it for one day out of the 3 I stayed.Proxmity to all the must-sees and notable restaurants is excellent. A car is not a necessity unless you're going out to Ranier or something. I walked everywhere other than the ballpark and that turned out to be a free busride! I'd stay there again in a heartbeat.
100587,notquiteasoldasdirt,08/09/2007,overpriced; small; stuffy; noisy room The very trendy decor; good restaurant and great location did not outweigh the negatives for this hotel. Three nights in our third floor room were claustrophobic. Too much furniture was stuffed in this small; dark room. We were tripping over our luggage. The air conditioning was noisy; but when we opened the window; we had to listen to some kind of generator from the building next door. At night; we had to choose betweeen hot and stuffy; or just noisy. The room was not worth the price paid; up to $239 per night for a King bed for two.
100587,Rantipole,08/06/2007,Good place Room is nice but truly small. If you鈥檝e been to the Hudson or Marcel in NYC; you know what this means. We had the 鈥淨ueen of Art鈥?size. The description said suitable for a 鈥渃ozy couple鈥濃€攎aybe for one or two nights. We were there three nights; and even though we were out of the room doing things most of the time; it started to feel a little cramped. Go for the King room if there are two of you for more than two nights. Bathroom is nice and big enough. They could incorporate a little more shelf space without marring the design; I think. Shampoo; conditioner and soap provided. So is an ironing board and iron and fairly cozy bathrobes. Hair dryer. Room safe as well. Closet was big enough to fit clothes in without inserting at an angle; as someone below asserted. I鈥檓 pretty sure I had the smallest room; so I would not worry about the closet. Yes; the air conditioning is a window unit; but it worked fine. Flat screen TV only uses that 鈥淐oncierge TV鈥?that unfortunately more and more hotels are using. God; I hate that. At least Hotel Max managed to have the LOCAL weather channel updates--I鈥檝e been in some places where it was the generic weather channel. Bedside CD/Clock/Radio sounded good. Annoyingly for a modern hotel; no iPod jacks anywhere (not even the TV...I tried).Look of the hotel is interesting and agreeable. Art everywhere. Street noise should not be a factor unless you鈥檙e coming from extremely quiet environs鈥攖he hotel is on the not-so-noisy edge of downtown.Bar is so-so. Better to walk a few blocks to a place called 鈥淰essel鈥?for expert cocktails. Still; they allow you to take your drink into the hotel lobby if you鈥檙e a guest; so that is nice and convenient. Did not eat there.I paid $172 plus tax per night and feel it was worth it. I would go back; but there are a few other places in Seattle I鈥檇 like to try first.
100587,happyscadmom,08/03/2007,Not for the Claustraphobic If you are claustraphobic or don't like elevators avoid this hotel. The room was tiny; but the elevators were the size of shoeboxes. And; to make things worse; there was no access to the stairs from the lobby floor. And; although there were 5 people in my party; they had booked us for a room with one double bed. They insisted it was my fault. Why would I have ever approved that? Only when someone else cancelled did they finally agree to give us a new room. Bottom line: for the price there must be better hotels in Seattle.
100587,danzan,08/01/2007,Nice artsy option The good: Location: 15 minute walk (or less) to Pike Place market; downtown; monorail ride to the space needle and experience music project (a must!). Great decor: Creative; interesting and fun with original artwork and photography all over the hotel and rooms. Not your sterile Marriott.The buts:-For the over $200 we paid per night; you should get free wireless (they offer but charge you $12/day for it). -Rooms can be on the small side with funky shapes.-AC is a wall unit - which is fine; but not quite as nice.Net result: We were happy with our choice - I would be very happy paying $120-$150 a night; less so as you get up towards $200+.
100587,GPC2,07/27/2007,Great hotel--if you can stand a teeny tiny room! First; let me start with the positives: the location of Hotel Max was perfect--right in the middle of everything and one block away from shopping centers; movies; great restaurants; et cetera. The staff was courteous and helpful and the restaurant next to the hotel; Red Fin was yummy. Room service was ok; although service when dining at the restaurant left something to be desired. The cleanliness of the hotel and our room was impeccable. The bed was super; super comfy and so were the mountains of pillows. A small gym with a few cardio machines and some weights was fine. They also had a media center with 2 computers with internet access and a printer. That was helpful. The decor was edgy; funky; and interesting; although the door next to our room door had a life size picture of a very dazed and confused man with hat and a suitcase plastered on the front. That was strange; to say the least. What I just could not accept was the size of the rooms. Tiny does not describe the cramped; tight quarters my husband and I were squeezed into. We had a giant bed and less than a foot and a half on either side; and maybe 8-10 inches between the foot of the bed and the TV. With our luggage; there was barely any breathing room and I felt very claustrophobic. I'm thin and if someone with a bigger build were considering a stay here; forget it. Compounding the problem was the fact that the walls were painted the most depressing shade of dark gray/green you can imagine. That really brought the walls in and my mood down. It felt like a prison cell in some ways and the color was nauseating. I just could not get comfortable or happy in the cramped quarters with the depressing paint. The lighting was rather dim and the window coverings were opaque so you either had them rolled up so the daylight could stream in but ZERO privacy or rolled down so you got ZERO light and total privacy. The walls are truly paper thin and we could hear a lot coming through the walls of adjacent rooms and when the housekeepers started their rounds at around 8 or 9 in the morning; there was a lot of banging around and noises in the hallways that furthermore kept me from relaxing. It's not that the cleaners were making a lot of noise; either; it was just the thin walls. The bathroom was also small but super clean and well appointed but there was absolutely no counter space. I dropped my $200 hair dryer twice because of the lack of counter space and broke it. The elevators were also small. Four very thin people with no luggage and no shopping bags could squeeze into it. It comfortably holds two people. I'm a very picky person and would have given this hotel and excellent rating had it not been for the room size and the paint color. A less picky person might love it. My husband thought more highly of Hotel Max than I did. To summarize; it was not awful; I did love the beds and the high thread count sheets and duvet; but I'm the kind of person that needs more breathing room and something a bit more cheery--especially since it rained almost every day we were there. There's nothing that the staff could have done better as the hotel is limited with the lack of space of each room. It was a nice stay overall; but I probably would not stay there again.
100587,finicky1,07/22/2007,Hotel Maximum Noise aka Sleepless in Seattle without Earplugs I chose this hotel to experience something different from a chain hotel and for its convenient location.Upon arrival; I was pleasantly greeted by the valet and reception staff. I was very happy with the corner room they assigned me. It wasclean; modern; but still managed to feel cozy. In fact; I liked it somuch; I went thanked them for the great room they gave me on the way back from dinner. I didn't even mind the constant rush hour traffic penetrating my windows all the way up on the 9th flloor - and I don't think another floor would have made a difference as there's only 10 stories to the hotel. But in the middle of the night just when one is sound asleep; between about 3 and 4AM; there was LOUD metal clattering the entire HOUR. This happened for 2 nights! I would think it was garbage pick up as road or buidling construction is ususally wrapped up by the time peoople are ready to call it a day. When I called down to reception early in the morning to ask for earplugs; they'd run out. As the hotel was fully booked that night due to it being all that was left downtown thanks to a conference according to someone at dinner; earplugs were the only choice one had.On the same night; a giant moth the size of butterfly - I wish I was making this up - decided to flutter around my room. When I called down to reception; they came up w/in 5 minutes to resolve the problem. However; management was not as responsive when I'd conveyed my adventurous night with 2-3 hours of solid sleep to him. His nonchalant reply was that's what you should expect when staying downtown. How RUDE!! I told him that I'd stayed at the Pan Pacific which is DOWNTOWN (only 2 blocks over and 2 small blocks up) and the noise level was nowhere near what I'd experienced at Hotel Max. I wish they were classy enough to think to offer a glass of wine each evening to help me sleep. But I guess that was wishful thinking as he was barely apologietic. As I don't find sleeping w/ earplugs comfortable; I decided to wear my self out and not go to sleep until I was beyond exhausted the last night there. So maybe this hotel is better suited for tourists who tire themselves out from running around town sightseeing and shopping until they pass out.Though I loved the room; and the rest of the staff was great (including those at the adjoining Red Fin Restaurant which had terrific miso and seafood udon along w/ really fresh sushi on Tuesday night); I would never stay there again unless the hotel invests in soundproofing the rooms. After all; isn't the bottom line of what we're paying for at a hotel a good; sound night's sleep?
100587,Sonerila,07/21/2007,Creepy Wow. Where do I start? This is the creepiest place I've ever seen . If you like a giant red; plastic (?) check in area; a blown-up pic of a naked woman plastered on the wall upon arrival; dark; narrow; creepy hallways with an eye chart plastered at the end (what the hell was that all about?); a Campbell Soup-sized elevator with no access to stairs (they're for emergencies); a micro-bathroom and condoms and a vibrator in the bureau drawer; then this might be the place for you! Creepy; freaky; cold; unwelcoming; scary and did I mention creepy? I canceled my second night and got the hell out of there. I don't even like Seattle now. Yuck.
100587,StephandDoug,07/21/2007,Super Fantastic! Red Fin
100587,repip,07/17/2007,Max satisfaction We loved the Hotel Max! The room was small; but reminded us of Europe! We had a corner room with windows on two sides...one with a view of the courthouse and the other had a beautiful tree (live art!). Speaking of art...Hotel Max has some fabulous art on the wall. This is a trendy hotel; but they have given extensive condsideration to the comfort of their guests. The bed was fabulous...from the comfortable mattress and pillows to the fine linens. The staff was wonderful and helpful and gave us extensive information about how to get around Seattle and where to eat. Their fitness room was small (two treadmills; two cross-trainers; and some free weights) but we were the only ones in there...so might be just right for the demand. The attached restaurant was convenient for drinks; though one of their bartenders wasn't very attentive. The location was great....a few minutes walk to the market. We had to move to another hotel for a conference and were very disappointed to leave the Hotel Max. I would definitely stay there again!
100587,CityTravelGirl,07/11/2007,Funky Getaway My husband and I came to Seattle for a quick getaway to shop and relax and the Hotel Max was perfect for that! The location is awesome; it is right in the middle of the shopping area of downtown. The rooms are very small; the shower was a converted closet! But the quirky style and creative use of space make you forget how small the room really is! There is; of course; city noise; but we live in a city so we are used to it. Parking is valet only; the charge is about the same as any other hotel downtown. Fridge in the room is nice and the HUGE T.V. was fun!
100587,gushergurl,07/03/2007,Great boutique style hotel; awesome location A friend and I stayed one night at this modern boutique style hotel. We booked through hotwire. Originally we were reserved a queen bed but the hotel was able to accomodate our request for two double beds upon check-in. Our room was on the 10th floor and quite spacious; which was a pleasant surprise. Instead of valet parking for $25/day we parked in the lot right across the street for $17/day on weekends or $10/10 hours. The Red Fin restaurant has a good happy hour menu starting at 10pm. Would highly recommend this hotel.
100587,NWbySE,06/25/2007,Nice; clean; groovy Based on reviews on this site; I decided to give this hotel a try. They were friendly and helpful from start to finish. I decided to call them to book; and was able to get a better rate than any published internet specials. I had a Queen of Art room -- it would be small for two people; but the bed was good and the work area was very nice. Everything was very clean. They have a few groovy touches; such as a menu of pillows you can order and lots of interesting art everywhere. I felt the soundproofing could have been better; but luckily my chatty neighbor did not talk on the phone all night or watch loud TV; so it wasn't a big issue in the end. The air conditioner would have probably drowned him out anyway.
100587,WigK,06/25/2007,One of the Best Moments in Seattle I booked my hotel stay at the Max in May. I decided to do a little splurge for a June weekend getaway. Judging by the reviews; pictures location; I decided to book my stay here.It's a lovely boutique hotel that's perfect couples or single person. The bed was soft; warm comfy with goose pillows; a nice-sized flat-screened TV the room actually came with a Love Kit. I completely missed that part when reading reviews and it wasn't until I read a short review on the Hotel Max in a local Seattle magazine; that I found out the room came with this kit; plus a vibrator; wine for 2 people; design book a host of other things. Of course it wasn't free; but it was on their snack price list. I got a kick out of this. For dinner I dined at their Pan-Asian restaurant the Red Fin. I enjoyed a tender; juicy; teriyaki steak with tempura onions mashed potatoes for dessert; tempura green tea ice cream. The prices were reasonable.The bathroom is slightly small and the rooms are small as well; but if you are not spending a full day in your room and it's just you alone (or with another) it's worth the money staying here. I would DEFINITELY book here if I decide to visit Seattle again.
100587,Nosrekcin,06/18/2007,Unique; Modern and Personal Once you stay at Hotel Max you will be bored with all the rest. The artwork; the music; the rich colors of the walls; carpeting; trim; and furnishings will awaken the artiste in you and embrace your soul. We began to feel relaxed within moments of checking into our room. It is like no other hotel; motel; resort; cabin; bed-n-breakfast; or condo we have ever stayed in. The soft; cozy beds; pillows; and comforters are the ultimate in comfort. (No scratchy; stiff; polyester bedspreads in this hotel. Thank goodness!) I slept better than I have in months!The hotel staff are professional; friendly; and very attentive. They rarely missed an opportunity to carry bags; open a door; or key the elevator for us.Small rooms? Small bathrooms? Small elevators? All true; that said; those issues quickly became irrelevant to us during our stay. The comfort; hospitality; cleanliness; and excellent central location to Seattle鈥檚 best venues undeniably surpassed the importance of 鈥榮ize鈥?for us. Hotel Max has a truly warm and unique atmosphere that you will not easily find any where else. The Red Fin Restaurant is a must; especially if you like sushi. But; rest assured there are plenty of equally delightful options besides sushi. We tried several small plate dinners and selected sushi from the daily fresh sheet including a special request sushi roll. Every item was prepared perfectly. The plate presentations were works of art. Each bite was more delicious than the last. Our taste buds were in paradise. The service is marvelous and the atmosphere is lovely. I can hardly wait to go back! Red Fin is open for breakfast; lunch; and dinner plus they have a late happy hour that starts at 10pm and鈥?they provide room service to the hotel at pretty much any hour of the day or night. I believe the selections are more limited in the wee hours of the night but nevertheless鈥?if you鈥檙e hungry you have options.
100587,Chopstick7,06/11/2007,Return Customer! Hotel Max is the uber cool place to stay if you want a different type of overnight experience. The rooms are incredibly small; the bathrooms smaller.. but it makes up for the smallness in atmosphere. I brought my son for his 16th birthday and he loved roaming the art halls; perusing the pillow menu and the spiritual menu. Kudos to Hotel Max for considering the the different flavors of each and every customer. The beds are amazingly comfortable and the room service is like lightning. We had a gorgeous Sushi dinner at the Red Fin that I would recommend to all. I had some glitches in my overall reservation and was contacted by the GM of the Hotel almost immediately upon my return home. Clearly the Max is interested in meeting the needs of the customer which you cannot claim for a lot of business these days! My only complaint is the daily charge for internet access when you can pretty much connect to wireless on the streets anymore.
100587,Microsoftsam,06/03/2007,Amazing staff; small but cute! I have to say; this is one of the friendliest hotels I have ever stayed in. I was super impressed by the front desk staff; the guy called Rock Star was more than greeting; he was fun and made me feel like I was a special guest in his hotel. I don't think I have ever had service of that quality anywhere. Even the valet who parked my car and carried my bags where totally sweet and attentive. If that is the working class of Seattle; I'm impressed.My husband was tired and not in a very fun mood; but Rock Star was so very positive that he had us laughing before we had even got the keys to our room. He totally took care of us while we were there; making us reservations at this wonderful italian restaraunt; helping us get tickets to a baseball game; and getting us on a guest list to see the a concert at the Showbox.The rooms are small but very well designed. The beds have to be the best beds I have ever slept in in a hotel. I took a 30 minute shower which made me feel like I was in a spa (sorry for wasting the water so much; but I needed it.) It seems to me that the Hotel Max is a gem in the rough. They seemed small time; but they deffinatly pulled it off right. It was cozy; and I recommend this hotel for anyone that wants to have a wonderful weekend away from the kids or has a speacial moment to celebrate. The service was sort of like one of those movies where some normal person wins a million dollars and all of a sudden has butlers and maids to take care of them.I'll stay there everytime I'm back in Seattle.A lot of little things were out of whack; like no robes in the room;
100587,kristineLA,05/31/2007,Small room but great service Room 1005
100587,janetjli,05/16/2007,Loved staying @ Hotel Max! My boyfriend and I stayed @ Hotel Max for the weekend. We had a great experience! Staff was friendly. Loved the original artwork everywhere. We stayed in the Artist King room. The bed was extremely comfortable; 2 great nights of sleep! Bathrooms were small; but it didn't matter to us. Toilet and sink in one room; bathtub in another room. The closet was a hoot. When we opened the door; we couldn't stop laughing. The width of the closet was seriously like 4 inches! The clothes we hung had to be slid in @ an angle. Flat-screen tv was nice. We ended up using valet parking. Not too excited about paying $22 extra/day + tip since we only took the car out twice; but it was very convenient. Sushi @ Red Fin was delicious! Overall; Hotel Max was expensive; but we really enjoyed our stay there. We'll definately come back again; but probably when there are specials on room prices.
100587,fez030303,05/14/2007,Great Stay!! King Room Bath - small but nice....
100587,klamyfeat,05/03/2007,Nice decor but not worth the price Hotel Max has a great location; nice decor and good service but the price isn't justified. The bedroom is tiny (and I live in a 550 sq. ft apartment) and so is the bathroom; don't expect to take a shower without touching the shower curtain. Walls are paper thin but that's to be expected in an old building.Again; the hotel is decorated beautifully but our room didn't meet our expectations.
100587,zutikisobran,04/24/2007,Pretty sweet!! We had a great time at Hotel Max. The service was amazing. Great staff! Very nicely decorated. Would go there again!
100587,LinneaGrable,04/22/2007,Details details! I booked this hotel for my birthday. I informed the property and I was greeted at check in with a warm Happy Birthday. Upon arriving in the room I was suprised to find a a few treats along with a card. The room although small was very modern and the bed was very comfortable. The room was outfited with a few romantic extras. The only downside to this property is the bathroom it very tiny. I kept bumping my elbows in the shower. All in all great customer service and I felt extremely valued.
100587,DLJDC,04/09/2007,Great Boutique Hotel I was attending a conference in Seattle and needed a hotel that was smoker-friendly. I chose the Hotel Max for its location just one block from my conference hotel. I was pleasantly surprised by the hotel; its decor; and its service.It is very artsy...not for the person looking for a traditional hotel. You will notice this as soon as you walk into the lobby. Security is excellent; requiring a room key to use the elevator. Each floor has a theme; with full size black and white photos on every room door; to highlight the theme of the floor. And there is original art in each room.My first room was very small; but innovatively designed. I would have kept it; but felt like I needed a little more space for a 5-night stay. The front desk accomodated my request for a larger room immediately.My new room was great! The windows opened. The bed was extremely comfortable; a newpaper was delivered to my door every morning; and I had lots of fun checking out the room amenities (I won't say more...you will have to stay there to discover more about what I am talking about).The restaurant was one of the best sushi restaurants in Seattle. And they have room service. The hotel staff was extremely friendly and eager to help. A gourmet grocery store right around the corner was a great source for snacks; wine; or other things to stash in the in-room refigerator.Above all; the room rates were very reasonable. I would not hesitate to stay there again.
100587,JBluBird,04/04/2007,Forever loyal to the Max! I only have the most wonderful; glowing things to say about Hotel Max. The rooms are so stylish and comfortable- the bed was like a cloud!!! The staff are so friendly and helpful; the small exercise room is so convenient. I loved that the location was downtown and so close to the market; Belltown; Capitol Hill; etc. I would recommend a room on a higher floor with a good view. I was a solo and found the standard room to be absolutely perfect. I miss that bathrobe!!!
100587,TomRiedmiller,03/30/2007,An OK place to stay but.... I would have to say that the reviews of the MAX are pretty much on target. LOCATION: The hotel is a funky rehabbed older property in downtown Seattle 鈥?a short walk to most places downtown but a good hike to connect with buses. The convention center is also nearby but not nearby enough. You鈥檒l get soggy going back and forth. Parking is VERY pricey. IN GENERAL: The property itself and the website portrayals are accurate. This is a boutique hotel (meaning SMALL everything) which prides itself in its鈥?very cool d茅cor and artwork. The lobby is hip and cool and the 80鈥檚 dance music on the speaker system brings a smile to everyone鈥檚 face. You can鈥檛 help but boogie down with the friendly desk clerks while waiting for the elevator. Services at this hotel are minimal; so don鈥檛 expect the offerings that you would get many at hotels at this rate.ROOMS: The pictures from other reviewers accurately portray the room. The bed; overall; is good on an even level with the famous Westin or Marriott beds. The mattress in my room was new and had a firm pillow top. Don鈥檛 take a lot of luggage. Rooms are equipped for two but the rooms are best for single travelers. There are no closets. There are small armoires. There was one drawer per person for socks; underwear and the like.CHECK IN: The check in process was easy as was making a reservation and the clerks didn鈥檛 bat an eye when assigning a King room to two men. Being respected like this is a plus when some desk clerks and managers at other hotels will refuse to honor the reservation or try to steer us to a room with two queen beds (how ironic!).PROBLEMS鈥ROBLEMS: The problems started with a lot of little things. First of all; I was assigned a room that was usually reserved for special needs guests. That was no problem; except for the fact that there is no bath tub. The bathroom is one large shower that happened to have a toilet and a sink in it. (This allows for easy wheelchair access.) When you run the shower; the water goes under the curtain and all over the floor. It even leaked into the room. After two days; I learned to roll up damp towels and create a dam around the shower. Also; the towel bar was sagging and about to fall out. In addition; housekeeping had a hard time remembering to restock soaps (two times) robes (several times) and other small housekeeping items in the room. Although the staff politely took care of things; it seemed that I had at address one or two similar issues almost daily. The exhaust fan was noisy - not befitting a hotel of this price and star rating. Some issues took repeated requests.The temperature control in the room is a simple window air unit. This unit is very noisy - again; not befitting a hotel of this price and star rating. When it rains; the rain and the roof runoff pounds down on the metal housing. As a result; you get the sound of water torture all night. I wound up opening a window (on the 9th floor) and straddling the windowsill in order to throw a hand towel on the top of the air conditioner. This got rid of the noise and almost got me killed. (ha!)The worst thing was that the wake up service was not working. I did set the alarm as a back up but it is very complicated and it didn鈥檛 go off. As a result; I missed my meeting. Advice 鈥?bring your own clock. I addressed with the manager on duty who promised to take care of it; but I don鈥檛 recall an explanation or an apology or even notification if the problem was fixed or not. I took my chances a couple of days later and it worked. THE BUSNIESS CENTER: When I was there; the business center was sometimes used by children who needed extensive MYSPACE fixes and IM sessions. THE FRONT DESK: The desk clerks were great. They were quick with conversation and a smile. They were always courteous and helpful. Hotels like this have staff that reek of attitude; but the staff at the Max was very welcoming and approachable.BREAKFAST: The attached restaurant is a popular place. The Asian restaurant offers breakfast as well; but the offerings are basic breakfast food at (eggs and hash browns) with Foo-Foo names at very high prices. Breads and pastries were greasy and were comparable to items from a filling station. The fruit promised on the menu was simply aged; brown garnish left over from the night before. The coffee; however; was fantastic and kept me coming there for breakfast several times. I am a glutton for punishment. If you are not a coffee lover; avoid this place at all costs for breakfast. FINAL VERDICT: After stripping away the pretty fa莽ade; and the friendly service; you have a minimum service hotel. This could compare to the motels down the block (*6th avenue inn; 8th avenue inn; Travelodge) at half the price. This place is simply a place to sleep and very much worth the standard 89-109 dollars charged at properties of similar services or quality. We paid over $150 a night and after considering the ups and downs of this place; we felt a bit violated by that high price. If you must stay here; try to find a better rate online or try to negotiate with the reservations agent.CONCLUSION: All in all; it was an OK stay. It was a safe and clean place to stay and we did appreciate feeling welcomed as a same-gender couple. However; now that I know the city better; there are places with the same level of service and comfort at much lower prices. Despite the welcoming staff and the cool d茅cor; there would have to be a serious upgrade in service; cut in price and/or improvement in the rooms before I would consider the MAX again.stayed: March 19-25; room 914
100587,bethy2120,03/28/2007,MAX-imum enjoyment! My co-worker and I stayed at the Hotel Max on a semi-business trip; we decided to share a room to save the company a few dollars -- always mindful to watch the company money! While the Max is on the high end (price wise) of what I typically pay when traveling for pleasure; it's still very competetive with other downtown Seattle hotels (priceline has spoiled me over the years; so anything over $150 per night seems like a splurge). We called ahead to confirm a late check in and to double check that we were all set for our reserved room with 2 beds -- seemed all was A-ok. Upon arrival; we were greeted by a very attentive front desk clerk; who even went looking for bottled water for us! After experiencing a smooth check in; we were soon on our way to our 8th floor room. First impressions -- the room was far larger than I had expected! I; of course had only seen the one room; but complaints regarding size seem to be the norm for reviews of this hotel. The wardrobe was plenty spacious (I had taken particular note; as someone mentioned they had to hang their clothes at an angle -- if their room had the same wardrobe -- I have to question how large are your clothes?! ;)). One downfall... the room; while non-smoking and on a non-smoking floor; had clearly been home to guests who have yet to realize that CIGARETTE SMOKE SMELLS and LINGERS. I probably could have adjusted; but my co-worker is particularly sensative; so this was a problem. We attempted to switch rooms; but were informed that the hotel was booked -- we would have to wait until morning. In an effort to rid the room of the reek... we opened the windows; and that helped a bit. The beds were laden in white down comforters/duvets and loads of pillows... and let me tell you -- this bed put the Westin Heavenly bed to SHAME! Kudos x 2 on the comfy beds! The bathroom was reasonably spacious complete with the typical ameneties. Being a hip/edgy sort of place; the MAX has it's own line of bath products -- each in a simple white bottle with white lettering. There is also mimi fridge; wine glasses; CD player and a few CD singles; flat screen TV; two seersucker robes lined with terry cloth; a selection of teas and coffee and even a adult novelty item (for purchase; of course!). Another observation worth mentioning; I found the room to be impeccibly clean. I tend to notice creepy brown corners in hotel rooms and this room was creepy-free. Having just flown in from the East Coast; I was happy to settle in the oh-so-sensational bed for some Z's!BTW: there is a window ac/heating unit that some may call noisy; I personally have never met a heating and air unit in a hotel that wasn't! Also... when you visit a big metropolitan city; be prepared to hear a little traffic outside! (Kills me when people go to NYC or some similiar place and complain about the street noise!)The room gets 'A' grade!The following morning; we were assured that our request for a smoke free room was being handled; so we packed our bags and checked them at the front desk before heading out for the day. The hotel is in a good location; very close to Pacific Place Mall; just a couple of blocks from the monorail to the space needle and a straight shot down Stewart to the Public Market. It's crucial to note that there is a starbucks to your right -- and left; as you exit the hotel. My co-worker and I love to walk; so had no problems getting around to all of the sights. The MAX is also located just a few blocks from the free ride zone that allows you to travel on the city bus for free to the key downtown areas. Location gets an 'A' (although some may feel it's just a hair out of the way. We did experience a couple of hiccups when trying to switch rooms; but the staff was very patient and dilligent in making sure we were taken care of... they even offered us a bottle of wine!Staff gets an 'A' as well.The adjoining restaurant is a great spot for drinks... we loved the atmosphere; but did not have dinner. Overall-- I give this hotel great praise and would definitely reccommend it. It's on the funky side; so if you're more of a Comfort Inn kind of person; you may feel a little more at home elsewhere. I'm sure I'll return to Seattle again -- and hope to visit the MAX on my return!
100587,Supergo,03/14/2007,A Very Cool Hotel If you're looking for a cool; offbeat place that also has a sense of humor; The Max is for you.The hotel location; design; vibe and staff are geared towards providing you and your significant other; (but probably NOT your kids) an artistic and somewhat funky place to get back to in between enjoying Seattle.Modern fixturing; tons of original art; a sleek lobby and hip restaurant (which serves great breakfast and even better sushi) left me quite satisifed with my pick.I did not find my room small as some of the reviewers here may have. But even if you find yours a bit cozy I guarantee it will be VERY clean.4 days at the MAX were all great!
100587,Hollybelle,03/07/2007,Overrated My boyfriend and I were so excited about our trip to seattle and really looked forward to staying at this hotel -- the website and photos looked awesome and there were great reviews. However; we weren't impressed. Right when we entered our room; we noticed there was a big stain on the window (looked like someone threw an egg a while ago and nobody cleaned it so it just dried). The King bed was nice; but there was absolutely no space in the room for other stuff like luggage! My pillow also had a funny smell. The closet was so cramped you can barely hang clothes - I had to hang stuff sideways! Also; there is no parking; unless you valet for $25 a day. So we parked across the street in an outdoor public parking lot for $17. For almost U$200 a night; I'd expect at least some water bottles; turndown; or something else; but nothing really impressed us other than the neat interior decor (but cheaply constructed)! We'd definitely stay elsewhere next time.
100587,ontheroadagain3,02/23/2007,Not a fan I spend 120 nights per year in hotel rooms so it is important that a hotel be welcoming and comfortable. The room (I paid for the most expensive one) was tiny. The shower was so small I couldn't get my hands above my head to easily wash my hair. The service was unwelcoming. The bathroom fan rattled. The heater is loud and is just a window unit. I stayed three nights and I just became frustrated. The art on the walls is great and the look and feel is nice but it's just WAY too small. If it were a $99 European hostel style hotel it would be okay. But; at $200 plus internet and $25 parking I just felt plain ripped off. Come to the hotel to eat dinner at the great restaurant downstairs but if you want a comfortable stay I would think twice.
100587,garymiller,02/21/2007,great location; noisy; good eaterie downstairs We were upgraded to a 10th floor king room by Eric over the phone after booking thru Hotwire ( paid $ 125 per nite ); hotel gave it to HotWire for $ 89.... poor quality linens; Dell flat screen so so quality; bathroom needs a rug ( very cold marble floor); and window box style heat/ac was noisy; and had to be kept on since single pane windows are used; but it masks bigtime traffic noise below; the hotel is on a main street; so easy to walk to many places. The restaurant downstairs on premise had a delicious breakfast; also try nearby Lola's for breakfast/dinner. Front Desk staff is a bit green; need some customer training; often just stand there looking into space; or more interested in talking with each other than assisting guests. Bellcap was ok; but didn't explain the room's features like the included mini frigerator; or that internet is $ 10 a day with no free areas; or that most everything in the room; candy; etc is spendy; like $ 3.25 for a Snickers bar. All in all; the small room; and very comfy bed ( needs better linens; and using fitted top sheets so they don't come off in the night ); bath shower was good; but hot water wasn't there most of the time even after compaining. We had stayed here when it was the Vance hotel; it's spiffed up; but rates doubled too. It's a cheaper version ( in quality; service; etc ) of the W Hotel chain.
100587,mollysnapple,02/13/2007,Really Enjoyed My Stay! I really loved staying at Hotel Max during a recent conference. I was there for four nights; and I thought the hotel was clean; interesting; and in a good location downtown. The rooms are small; as others have noted; and the building is old; but modern hotels are usually like this and I wasn't surprised. I thought my room (on the seventh floor; one super comfortable queen bed) was perfectly sized for one person. The staff was very friendly and the attached restaurant (the Red Fin) had several great vegetarian options for me. The only drawback? $13/day for in-room internet access; but that seemed to be the case at most of the downtown Seattle hotels. Oh well! If I could get a good deal another time; I would definitely stay here again; especially for a romantic weekend.
100587,AndiZ,02/12/2007,Great hotel but small rooms My boyfriend and I stayed at Hotel Max this past weekend (Feb 2007). The hotel is very hip the staff was helpful and nice. The rooms are decorated very cool I loved all the originality the hotel offers. However; the rooms are so incredibly small. We stayed in the Queen of Art room spent a lot of time tripping over each other. The biggest disappointment was the bathroom....it was so tiny you could pretty much sit on the toilet and take a shower at the same time. Also; be aware; the walls are paper thin; we could here our neighbors like they were in our room. The location of the hotel is great; within walking distance of all the downtown attractions; restaurants shopping their Red Fin Restaurant located in the hotel was fabulous.
100587,NYCFrequenttraveler,02/10/2007,Loved the design; but the building needs an upgrade Stayed at the Hotel Max for the American Library Association conference in January 2007. The decor was really lovely; and I loved the art in my room. My room on the second floor opposite the elevators was particularly small; but having stayed in many European hotels this didn't bother me. I loved the design of the separate shower stall and the separate bathroom and the layout of the room was well done to make the room feel bigger than it was. There were bigger rooms on the 2nd floor as my colleague was in one. The plusses for this hotel were definitely the decor; the TV and the comfortable bed. The small gym with two elliptical trainers and two treadmills (all with personal TV) was nice and conveniently on the second floor.HOWEVER - there were two major minuses that really detracted from the experience for me - a very non-picky traveller:1. It was very cold in Seattle; even for January; and the only heating for the room came from an in window heating/cooling unit. Without the heater on - cold air did come in through the windows making the room quickly cold. With the heater on - the small room was so noisy that I couldn't sleep or hear the television with it on.2. The walls; at least on the 2nd floor; are extremely thin. I was kept awake at night by people talking/watching television in the next room and my colleague had the same experience being woken up by next door early risers. Neither of us are particularly light sleepers.So if you get a good rate - this is a hip hotel in a very convenient location. Make sure small rooms don't bother you and that the weather is warm - bring some earplugs and you should be fine.
100587,Nashwares,02/08/2007,Kitchy
100587,lisatravels,02/04/2007,great hotel I was really pleased with this hotel from the moment the my luggage was snapped up by the bellperson. I had great service from everyone there. The room was average sized with perhaps a little less room for clothes then some; but I really liked the trendy/modern furniture - it wasn't your typical hotel room. I like natural light and I appreciated that I had a corner room that was very bright as it had four large windows. The king sized bed was very comfortable and the room had a flat screen TV. The bathroom was a tad-bit smaller than some - when you sit on the commode your knees are against the tub/wall; but it was such a nice bathroom that I didn't mind - marble floor; tile walls and deep tub. The sink was pretty cool - it was mounted in this frosted glass shelf and the plumbing was all exposed. Plus there was a 6 inch wide glass shelf that ran the length of the bathroom. As I never have enough room in most hotels for toiletries I liked this. The room was very clean and I didn't hear any outside noise; though this may have been due to the white noise of the heater. I tend to avoid hotel restaurants; but I tried the sushi here and was very pleased. Plus; the happy hour prices on their food are a great deal. I was attending a conference and the location was great - easy walking distance to conference center and lots of downtown attractions. I never did totally figure out the bus system; though. I'd asked the concierge how to get to Pioneer Square and she printed out a sheet with several routes; which bus numbers to catch; where to catch them and the times they were scheduled to arrive. I walked to the stop and it had a map and a listing of the buses scheduled to stop there and the buses I had been given was not listed. One of these buses actually did stop there and I never did ask why it wasn't listed anywhere that I can see. This actually has nothing to do with the hotel other than to say you can trust the info they give you; even if the routes aren't listed at the stop.
100587,Gittith,01/30/2007,Two thumbs up for the Max I read a lot of great reviews for this hotel so I had fairly high expectations going in and was not dissapointed. Yes; the rooms are small but so comfortable. I loved the comfy beds; fluffy towels; and a great shower. I even liked the italian coffee in the coffeemaker.The gym was clean and had new equipment.Red Fin was great. I ate alone and the service was very attentive. The location is very convenient too. It's an easy walk to the convention center and shops. Love the Max!
100587,aahNc,01/25/2007,Style; Elegance and Beauty Leave the kids at home and have a romantic 3 day weekend here. I visited on business but plan to return with the husband in tow. I loved the bed and didn't want to leave. The service was excellent and the hotel is centrally located within walking distance to the convention center; shopping; local theatres and tons of restaurants.If ordering room service you have to be indulgent and try the gingered banana pancakes with coconut - to die for! I didn't see one other hotel in the Seattle area that I would have prefered to stay at.one warning: seriously leave the kids at home; this place is for adults only!
100587,rza,01/19/2007,Go elsewhere After reading some of the reviews here; I felt I had a good idea on what to expect. First; the rooms are definitely small. Crazy small. Bathroom barely fits the sink and toilet and then there is another room for the shower (some rooms have diff. configurations; but all bathrooms are split up). Basically the room is a bed and long desk with a flat screen tv propped on it. However; everyone here talks about how great the customer service is; but I had the opposite experience. We got in late after driving for 5 hours from Whistler. Once we got there; the night manager checked us in. She didn't ask if we needed help with our bags or anything. So we grabbed their luggage carts ourselves (no idea where the bellperson was at this point) and loaded the cars ourselves. Then we got to the elevator. Basically; in order to get these luggage carts into the elevator; you need a degree in Geometry. So we're dead tired; trying to get the luggage carts into the elevator; and the night manager is just standing there talking with the valet guy or possibly the bellperson. Nobody even offers to help or do anything to help us. They just let us struggle. Unreal! I'm not sure where the customer service comments come from; but we definitely did not see anything remotely resembling customer service. Do not stay here. The Roosevelt (where we stayed before departing for Whistler) down the street is cheaper and ten times better.
100587,Anneel,01/06/2007,Great amenties but tiny room! The room was lovely; but tiny! Very bright and nicely decorated with wonderful Aveda products. Service was great; very friendly. Great location near shopping for the price. Restaurant was also quite tasty.The only real complaint I have is that the walls were paper thin; our neighbors were living the high-life and stayed up very late! Fortunately the A/C was pretty loud so we turned the A/C on it drown the sound out pretty well.
100587,BeautyontheGo,12/11/2006,Where Great Customer Service is Cool. My hallway at the hotel.
100587,triclops,12/06/2006,Hotel to the MAX Liked the Max; it's contemporary which I like; but was also well done with good service; plasma screens; sound; nice touches. bathrooms are small and rooms aren't huge but I think they made up for that......Well priced and great locale.....For couples and singles....
100587,travel4work,11/12/2006,Hotel TO THE Max! I stayed at the Hotel Max in Seattle for 4 nights at the beginning of November; and I loved it! I had a room with 2 double beds; and it was just the right size; and the bathroom was also a decent size. Note; this was the MOST COMFORTABLE hotel bed and linens I have ever slept in; all 4 nights I slept like a baby! The hotel is very funky; probably more so for 20 - 30-somethings. It is in a very convenient area; close to everything; and a short walk to Pikes Place Market and lots of other shopping; movies; and restaurants. My only gripe is the parking cost; which is $22 valet; just be careful that even though I only used valet for 2 nights; they charged me for all 4 nights automatically; so make sure to double-check your bill. Overall it was a wonderful experience and I am sure to be back!
100587,rachelDC,10/15/2006,Fun and Funky A truly individual yet high end place in a great location. Hotel Max presses all the right buttons for anyone expecting the Emerald City to be a little bit alternative but a whole lot welcoming.Stayed in a Queen of Art room which to be fair was a little on the small side (don't try swinging a kitten let alone a full moggy) but wonderfully light and super hip with plasma screen and hi tech bathroom. The vibrant ambience of the lobby and landings with all the art and photograpy is a cultural experience in itself.Will be back!
100587,YYZXXX,10/05/2006,Service to the MAX I spent 3 nights at the Hotel Max in September 06; and found the service and attentiveness of the staff to be excellent. I had checked Trip Advisor prior to booking; so I booked an Artist King room for myself; which I found to be a nice size. The bathroom would be short on shelf space for 2 people; but that depends on how much you unpack.The everpresent; friendly door staff add to the pleasure of the lobby and the funky decor to make you feel welcome. Yes; hotel rooms in downtown Seattle are smaller; and I wouldn't be keen to stay in smaller than I had; but the location is fantastic; staff friendly; decor is cool and the asian restaurant is quite good (they do a great burger if you don't like sushi type food).
100587,Travelx2,09/12/2006,Plus - location. Minus - Small rooms and showers. Stayed here for business in early May'06. The location is very convient and easy to walk to lots of downtown spots. The front desk and door personnel were very friendly and efficient. This is a decent hotel and I found it to be reasonably priced.The room was a king on the 5th (?) floor and it was very tight; but the bed was comfortable and they offer a choice of pillows - nice touch. I found the noise from the roof of the next building a bit annoying; but this is a downtown hotel; after all. Unfortunately all they had was a smoking room and there was a mild odor; but I bought some room deodorizer and it seemed to do the trick.The bathroom was very sleek; but with limited space for toiletries. The major minus was the shower - I'm of average build and could barely turnaround! In the end I found it kinda of funny; but would have preferred more shower space.I would not likely stay here again; only because I would prefer a bit more space in the room.
100587,greenmarlin,09/12/2006,Dynamite! This is one funky hotel and a great value for its contemporary decor. Like most hotels; Max has a price match guarantee . I got this room for $164.00 USD I called them directly and had them confirm another online travel site had an offer that beat their listed price of $179 on their website. All in all a great experience. Would stay here again!
100587,jmooreirtrad,09/12/2006,Hotel Max.. Liked it My wife and I stayed at Hotel Max on our trip to Seattle during the last weekend in August. We booked the standard queen room thru Orbitz for $199 per night (parking was an additional $20 per day)Pros:VERY friendly and helpful staff; the entire hotel was nicely decorated in ultra-modern style; the location was EXCELLENT just a few blocks from shopping; the Public Market and Space Needle. Safe walking at night. Room was nicely decorated; bed was very comfortable; nice LCD flat-panel TV. Free internet browsing on the computers in the business center on 1st floor.Cons:Drinking glass left in the hallway by previous tenant when we arrived at 4pm and throughout the evening. VERY small room and even smaller bathroom. Musty smelling shower curtain; no doubt because the bathroom door is shut most of the time. Musty pillowcase. Noisy air conditioning unit. Very swanky asian restaurant/sushi bar attached to hotel; meant limited in-room meal options.Summary:Hotel Max was very nice and excellently located. Above average; but not excellent. Maybe try a room larger than the standard queen next time.
100587,Deano306,09/06/2006,Good Location; but notthe world's biggest rooms. Location of this hotel is fantastic. It is very central to Downtown; and the market. Lots of dinning and shopping options are close buy. The rooms are very small. Basically our room had the king size bed and barely enough room to walk around it. The bathroom was fine however our shower head was broken. Once we let the front desk know that the shower head was broken they fixed it almost immediately which was great. The hotel room should have been bigger for what we paid. Competing hotels in the $200 per night price range have much larger rooms and are just as close to downtown.We also asked for directions to a laundromat as we had an extended stay and weren't about to pay the extreme rates all the hotels charge. We were given directions to a laudromat across Denny Way which was about 15 blocks away uphill. We later found two different ones within 8 blocks of the hotel on both on first and fifth avenues.Overall not a negative experience; however considering that the hotel industry is very much in the impressing business there was a lot of room for improvement.
100587,janestclaire95,08/30/2006,Unusual (and Very Good) Experience I stayed at Hotel Max for 9 days during a conference in early June; and it was an extremely good value. The reason I chose this hotel was primarily price; and location within easy walking distance of the convention center. For the price; I don't think there is a better hotel in downtown Seattle.The hotel had fun modern decor; and the staff were very friendly; intelligent; helpful; and uniformly young (nearly all under 40 years). The rooms are quite small; (although not all the same size for doubles); and the room was clean. The beds were extremely comfortable; and the rooms surprisingly quiet. The bathroom was clean; and so modern that at first I could not figure out how to drain the sink (I thought it was malfunctioning); but a quick visit from maintenance showed I just wasn't hip enough to figure it out. One bad thing was that our shower curtain smelled of mildew.Some helpful and **FREE** amenities of the hotel include a very nice business center; and a small; well equipped gym on the second floor. The business center has a couple computers and even a printer for guests (internet service in rooms requires an extra fee). The gym has several quite fancy treadmills and some free weights.The staff was also very flexible about splitting our bill several ways (I was sharing a double room with two other people).My only complaint was that one night the television stopped working for no apparent reason; and the maintenance man was unable to fix it. It eventually started working again; also for no obvious reason; so I never figured out what was wrong.We ate in the attached bar Red Fin; and the food and wine were very tasty. The hotel has a nice location within walking distance from the convention center; space needle; waterfront; and Pike Place Market. Don't miss the nearby Palace Kitchen Restaurant and the doughnut shop that are on 5th Avenue. Both are yummy.
100587,tmcg301,08/11/2006,Let Go and Get in the Groove of the Max The Hotel Max is the spot where price; location; and funkiness converge in Seattle. I found the best rate I could get for a downtown single room at a decent hotel at Hotel Max. Sure; it's not the Travelodge; but I was hoping for a little upscale without breaking the bank; which can be hard to do in Seattle in August. The location is great; and I walked to the Market; the Needle; the ferry terminal and downtown restaurants and bars. Belltown is just a few blocks away; and Pacific Place is practically a stone's throw away. As for the funkiness; let's just say this is not your average; bland corporate chain. You feel like you are stepping into a music video when you walk through the front door. The art in the lobby is; well; interesting. Each room door has a different photograph and there was someething that looked like an eye chart at the end of my hallway.No doubt about it - the room was small. I had a queen; and it might have been a squeeze if I had shared the room. The bathroom is small with a miniscule shower. But I managed and decided to embrace the offbeat nature of Hotel Max rather than lamenting the fact that the shower was too small or I had to organize my belongings on the desk because there was not room to anywhere else. The bed was comfortable and I found it unnecessary to order another pillow from their pillow bar because mine was just fine. The staff was friendly and helpful; and the restaurant next door was not half bad for sushi. Try the Yummy Rolls.I would strongly recommend this hotel to anyone who is not afraid to try something a little new.
100587,fatboytom,08/10/2006,Stay in this hotel! I struggle to find a problem with this awesome hotel in downtown Seattle we stayed in for a night in July 06. From the moment we walked through the doors the friendly staff; fantastic decor and brilliant location blew us away. Recently opened the hotel has a fun and funky vibe; which might not be to everyones liking; and an amazing collection of artwork! The room was huge; and our every need was catered for; flat screen TV; selection of different pillows; fully stocked mini-bar and a clean bathroom. My only small complaint was that the room was a little noisy due to a nearby air conditioning unit at night. The hotel is located downtown and has its own restaurant which serves excellent and acclaimed Japanese-fusion food. We had breakfast in the restaurant and it was fantastic. Staff could not have been more helpful; advising us on places to shop and eat; and always with a smile on their face. If you have an opportunity stay in this hotel.
100587,wwscharffe,07/27/2006,Great Place to Stay My wife and just drove in from Portland and stayed at the Hotel Max. From the moment we arrived; we were greated with friendly; professional assistance. The rooms were small. But very comfortable and clean. The location was perfect to walk to the Pike Street Market. Also good place to walk to the popular resturants in Seattle. Would definitly stay there again and would definitly recommend it to a friend.
100587,SaraVancouver,07/21/2006,Weekend at the Max My fiance and I stayed at Hotel Max during a quick weekend trip to Seattle. Overall; I would recommend the Max but hopefully you can get it for a lower rate.I booked the reservation through their website. I never received a confirmation email (as mentioned on the site) so the week prior to our arrival date I called to confirm. Their reservation line apparently doesn't handle the online reservations and transferred me to the Front Desk; she transferred me back to the reservation line. The reservation agent told me to call the Front Desk back again; at a later time; using a non-toll free number. I gave up trying to talk to anyone and tried my luck with email. I included a few extra questions about parking; check-in; etc. That same day I received a stock-reservation confirmation email with no answers to my questions. Not ideal but it was something.The hotel is great. The local art is a fun touch. There is a book containing all the Hotel Max art and artists in your room (it's for sale but you can peruse without charge). The location is also very convenient to many shops and sights. It's about a 10 minute walk to the market.The staff is very friendly. They warned us about delays with valet parking. Unfortunately; even with an early call to tell them we needed the car; we still had to wait 15 minutes in the lobby. We stayed in a queen room. It is small but not too crowded. Very intimate. It reminded me of NYC hotel rooms. It's a converted building so it has a different feel than the cookie cutter large hotels.The bed was great. A bit soft for my taste but we slept well. Negatives: The A/C is noisy and the towels are thin and scratchy. (The towels really should be upgraded.)Our total bill came to $257; this included one night of parking; taxes; and 3 local calls. A bit much for our taste but about average for decent; downtown Seattle hotels that weekend.Overall we were satisfied. We'll probably stay there again if we get lucky and find a lower rate.
100587,BBinPHX,07/13/2006,Wonderful Hotel! Since the Inn at the Market (another fantastic property) didn't have rooms during our final night in Seattle; we decided to try out the Max after walking by it while in Seattle. Upon walking in; you can tell that the hotel is definitely hip and different; in a good way. It has real style; with nice original art and comfortable furniture. I hate cookie cutter hotels and really enjoyed ths hotel. You'd expect the staff to have attitude; but they were genuine and friendly and always greeted us when we came into the hotel. The hotel feels very new; and clean and stylish - the rooms were big enough to sleep in; but you definitely wouldn't want to hang around in them all day. Bathrooms weren't big either; but I don't spend much time in the bathroom and don't really understand hotels that have bathrooms almost as big as the room. The rates were great compared to anything else in Seattle at the time and we'd definitely stay here again.
100587,Jrou,07/10/2006,Okay for the most part I arrived at the hotel late on Monday and was greated warmly. Although I had requested to have a fridge with a freezer in my room for medical reasons I was told that this could not be gauranteed. However; the staff offered to store my items in their freezer. When I had made the reservation online a kig bed was not an option. I mentioned I would prefer a king and was upgraded to a king sized room. The room was very comortable. The flat screen tv was great; the bed was inviting and the selection of pillows was wonderful. Not being keen on asian food (which is what the hotel restaurant offers); I asked for a reccomendation of somewhere else nearby to eat. The front desk clerk (who was wonderful-I just can't remember his name) directed me to his favorite local place. The Palace Kitchen was wonderful-great ambience and only a couple of blocks away. I highly recommend to anyone staying here. Overall the stay was great. However; the problem started the next day after I had checked out. I realized I had left a shirt in my room. As it was very hot in Seattle when I was visiting and I had spent the day in a business suit; I really wanted to change clothes. When I called and told them I had forgotten my shirt and would like to come pick it up they told me that that wouldn't be possible because housekeeping was gone for the day. They told me they would mail it to me. Well; that was over a week ago and I still haven't seen my shirt. I keep trying to call housekeeping and get no response and no return on phone calls. When I try to talk to someone else I get the run around and no one really seems willing to help.Although the room and stay were comfortable their lack of follow-up on this matter has left a sour taste in my mouth. I definitely think there is potential here for a great hotel; I'm just waiting to see it.
100587,Beachsing,07/05/2006,Terrific stay at the Max My husband and I stayed at the Hotel MAx when I attended a conference in April. I was a bit leary of the room sizes; after reading tales of small bathrooms (my husband is 6'3). We had a Queen room and it was just fine. The amount of nesting room available worked for us and the bathroom (no tub; just a shower; but a roomy shower) was ample for leg room; head room; etc. We adored the art and the photography on the doors - So much so that we purchased the hotel's book that includes all the art represented in the hotel. We didn't eat in the restaurant; but had drinks from very friendly and knowledgable barthenders. The front desk staff was great..... they really worked to help me figure out when Survivor would air! The only (tiny) complaint was when we checked out; the gentleman who helped us grabbed a windex bottle and sprayed down the counter before we could turn around to leave - Hmmm... did we have cooties??!! I'd stay here again in a heartbeat. Great location and great artsy atmosphere.
100587,DeskTraveler,07/05/2006,Not bad; but overpriced I agree with other reviews about the helpful staff - they are always ready to help or offer recommendations; and the valet parking is efficient.Again; though; the rooms are extremely small - just a bed and a dresser; a closet and a bathroom. We decided to pay more for the artist king room because of reviews that claimed they are a bit roomier; but I can't imagine what the queen rooms are like given the small size of our king room! Perhaps we were given the worst king room in the hotel since someone mistakenly quoted us an extra-low room rate.The sheets were super-starched but the selection of pillows and the down duvet were very nice. The bathroom towels were cheap and scratchy; and the tub and sink are starting to show wear. The air conditioner has adjustable temperature settings; but the fan is always quite strong; which isn't very nice at night. On our second day our used towels were removed; but they were not replaced.The location is good if you're interested in the market and downtown shopping; but it's definitely not the closest option and you might be able to get closer without paying more. When you add up what the hotel does and does not offer; it doesn't seem to equate with the high prices. We've paid the same price for rooms at other prime location boutique hotels where the rooms were also small but they got the small things right (like soft; fluffy towels).
100587,ATripAdvisorMember,06/13/2006,Loved the Max! Had a great stay at Hotel Max with my husband and 2 kids. We stayed in a King's Parlour room which is a little bigger than most. There was plenty of room for the 4 of us with the kids sleeping on the pullout couch. The bathroom was a little small; but large enough to do your business. The staff was amazing - very professional but down to earth. My husband was best buds with Adam; the valet/doorman by the time we left. The Max was right in the heart of downtown; within walking distance to Pike Place Market and the Space Needle. We all had so much fun going floor to floor looking at the photographs on all the doors. There was some street noise as we slept; but that's expected when staying in the heart of a big city. We will definitely stay at Hotel Max the next time we are in Seattle. The atmosphere and staff made it a wonderful time for all of us.
100587,dso,06/08/2006,Euro style; arty; boutique experience Very cool hotel; although rooms are really small. I was alone on business trip and loved the place. Great staff; free internet in the bus cente. Small clean fitness room with 2 elliptocals and 2 treadmills and a few dumbells. Super location. Could be tight for 2 people with 2 suitcases.
100587,ATripAdvisorMember,05/31/2006,Small boutique hotel Door
100587,mrexpressoking,05/25/2006,Good location Just stayed there this week. The location is great and the price couldn't be beat. Easy to get to off I-5 and right around the corner from the shopping district. Pikes Place Market is 5 blocks (10 min walk) straight down Stewart Street (which the hotel is located). The staff was great and attentive. Get a local map from them and have them explain the area. Most of the town can be done simply by walking. However if you goto Woodland Park take a cab or drive. The hotel itself is very nice. However I found the rooms small and the bathroom basically the size of a small closet. If you are a large person then attempting to shower will be problem. The hotel pics are exactly what you see. The hotel is definitely worth it but like I said; if small bathrooms aren't your thing then I would look elsewhere. Enjoy!
100587,katgilm,05/22/2006,I liked this hotel We stayed at this hotel for one night on May 20; 2006. We enjoyed it. Yes; the rooms are small but the bed is wonderful. We stayed in a king room on the 7th floor. We came in on the train from Sacramento and didn't arrive until 1:00 a.m. We had no problems checking in at all. There was actually a lot happening in the lobby and the music was a little loud from the restaurant/bar. There was no noise at all in our room. I thought the bathroom size was fine. We had a full bathtub/shower with plenty of room to get in and out of it. The staff was great. We checked out of our room Sunday morning as we were flying home that evening. When we went back to get our bags; we were met outside by a male staff member who told us he knew exactly which bags were ours and he ran inside to get them for us. Do yourself a favor and check out the breakfast menu there. We had a great breakfast. Originally; we didn't plan on eating breakfast there...it is a sushi restaurant after all. However; they had great breakfast items on the menu and it was all delicious. I would recommend this hotel but I do agree with other posters on this site that I am just not sure where someone with more luggage would put it. I would estimate that the rooms are about half the size of a normal American hotel room. However; the place is definitely hip and modern and very unique. If you are looking for something a little different from your average cookie cutter hotel room; check this place out.
100587,ATripAdvisorMember,05/11/2006,Good times Everyone was terrific at the fornt desk. Yeah; you couldn't swing a golf club in the room without breaking something; but if there is just one or two people per room you're fine. Location is nice... walking distance to pretty much everything.I highly recommend it!
100587,ATripAdvisorMember,04/10/2006,Sweet little Max Really liked the Max Hotel; but the room was quite small and we had some problems at check-in. We had called several days ahead and arranged for a late arrival. Upon check in; we were told that our room had been reassigned and the king that we had paid for was not available. After 20 minutes of haggling; a king sized room was made available for us and we were allowed to check in. The remainer of the 4 nights stay was OK. The bath is REALLY small. I did not find the desk staff to be very helpful.
100587,Ilexa,04/05/2006,Terrific staff at the Max I can鈥檛 say enough about the staff at the Max. Everyone; from bell staff; to housekeeping to management was extremely helpful and professional. They were just terrific with all of our annoying little requests. It seemed to matter to them that they exceeded our expectations. Other positives: I stayed in a double room with two other people; and found the room far larger than expected from the reviews on this site. I was on the 7th floor; even numbered room (facing Stewart) and was not bothered by street noise. One of my roommates requested earplugs (due to snoring; not street noise) from the desk and was given a whole jar. Free. Extremely comfortable beds and pillows. Really good in-room coffee; great bathrobes; a nice little mini-fridge (without those annoying slots where you get charged for touching something). My one complaint is that the bathroom was miniscule. There literally was not room for a soap dish. I travel frequently and have never seen such a tiny bathroom. As someone else on this site remarked; 鈥渇atties; beware.鈥?To that I add; 鈥渃laustrophobes; beware.鈥?I鈥檓 pretty sure I could have simultaneously brushed my teeth while sitting on the toilet and bathing my feet in the tub. And I鈥檓 not all that tall. On the other hand; how much time do you spend in the bathroom? So many of these ultra hip and groovy hotels (which the Max is) make you feel like an ancient; dowdy low-life for making the mistake of spending your money there. This is definitely not the case at the Max. If you want a non-chain environment with top-notch staff; close to downtown (3 blocks from Washington State Convention Center) at a very reasonable price you cannot go wrong with the Max. I鈥檓 looking forward to returning.
100587,vastgotta,04/01/2006,Great experience Front side hotel
100587,EastCoastUSAWanderer,03/29/2006,Loved it! Perfect for a cut above room for a business trip. Good value. Cool vibe; helpful staff. Really worth a try.
100587,ac16,03/14/2006,Chic but lacked substance If you're only in Seattle for a few days and need a funky place to crash; then Hotel Max is great. It's walking distance to downtown shopping and it's just off the highway if you're driving into the city. Funky decor; although I was expecting more art in my room - there was only 1 painting. Wireless internet access is ridiculously expensive; as is parking ($22/day)! Red Fin was delicious but expensive. The rooms and hotel itself are small... My knees would brush the sink when i sat on the toilet... and I'm only 5'4 and not overweight! But if you don't mind that a hotel w/ a pretty face and no luxuries; this is a good one for you.
100587,FlyFly,03/09/2006,Max was allright! Stayed at Max for four nights feb-mar 06. It's a nice little hotel with an excellent location near downtown Seattle and the congress center.Overall the look feel of the place is really nice; if you like hip/modern/artsy. Since it has been renovated quite recently everything is new and clean and rooms have nice flat screen TV's etc.The air conditioning / heater was really loud; not something I'm used to. Had to keep it off while I was in the room; which resulted in a freezing coldness. Luckily the bed was super comfy with very warm covers; so I slept very well. :)Stayed for the 1st night on 2nd floor; that was a bit noisy; then I was offered a room higher up 8th floor; which was exactly the same room; except no street noise and a nice view of the seattle space needle!Some of the staff did not seem overly professional; but some of them were very nice.I ate three times at the Red Fin restaurant that is located downstairs; maybe I made bad choices but it wasn't anything special. Seemed quite busy during evenings; nevertheless. Took some long morning walks to Capitol Hill and found some really good funky breakfast places. :)Rooms are small; I would not stay here with a big family; but alone it was allright; maybe with a bf/gf also.There is WLAN that you can buy but I found plenty of free open WLAN coverage in the room that worked just as well. So save your money.For the price (115USD+tax per night) it was very very good. It's not super luxurious but it has a nice vibe and really worked for me!
100587,akmolly,03/07/2006,Great! I loved this hotel. Friendly staff; great bed linens; clean and new; beautifully decorated; interesting and original.
100587,ATripAdvisorMember,03/06/2006,The decor was great but there were other issues I stayed at the Max from March 3 - 5. I had two double beds in the room. The room size was fine for two people. The bathroom was tiny. You could never have more than one person in there at a time. There were three issues with regards to the hotel:1. You can hear everything that goes on outside. They need to have better insulation for sound. I could hear people yelling outside in the middle of the night; trucks in the morning. I come from a major city that has lots of noise so it usually doesn't bother me. I was up all night with the noise. 2. When I informed the checkout desk about the noise; the woman laughed and said they should have a sign saying no yelling. Not a very good response from a customer service agent.3. The beds were very uncomfortable. They seemed to slope towards the middle. I found some of the employees to have a little bit of an attitude. I really liked the stylist decor and the price; however I would not return to the hotel.
100587,ATripAdvisorMember,03/03/2006,Most Fun I've Ever Had On A Business Trip This is a boutique hotel in downtown Seattle. Recently redone and very artsie. Each room had luxury bedding; soaps; pillows and flat screen Dell LCD TVs with Cable/HBO; etc. Cordless phones; Wi-Fi that works (Extra charge) and a great restaurant. I found the room small but comfortable. The bathroom was really small; but for a single person or business traveler; this shouldn't be a problem.Parking is $22 a night valet. You can save $7 a night by parking 50 feet away across the street in an open lot.At $113 a night I was blown away by the quality of the hotel. The staff was above average and despite being right across from the elevator; I got two great nights sleep!I'd stay at this hotel again in a heartbeat and wish that more of my recent hotel experiences were this positive.
100587,KrisKD,03/02/2006,Small rooms; awesome interiors Small Room - Room 211
100587,ATripAdvisorMember,02/26/2006,Excellent I had a difficult time deciding where to stay in Seattle... I was in town for a convention... I decided to stay in a King room... My room was the perfect size... yes i will admit that i saw the smaller rooms and they are very small... but the king room is perfect... the staff was great especially the red fin staff... (Rob and Sara) they were both excellent... i would recommend this to anyone who wants a hotel downtown that wants a 'little different' experience... thank you Hotel Max.... if im in seattle again i will stay with you...
100587,ATripAdvisorMember,02/18/2006,can't wait to come back! The Hotel Max was a nice surprise. After staying at the Monaco and other boutique hotels; I wasn't sure if the Max would meet my expectations; especially since it cost so much less. I was very impressed. The service was impeccable; from the moment I pulled up to the moment I left; the staff were very friendly and helpful. My room was delighful - loved the artwork; the colors; the textures; the views - a lot of thought went into this place to make a space to delight the senses. How many other hotels give you a pillow menu?? The location is perfect; and there is a bar and sushi restaurant right downstairs. Since the first thing I always do when arriving in a new city is scope out the local sushi joint; this was right up my alley! I ate breakfast there; I have to say it was one of the best hotel breakfasts I've ever had. The menu was very creative; not your usual selection; the service was spot-on and the prices reasonable. I would definitely stay here again; I just need to find more reasons to come back to this wonderful city!
100587,ATripAdvisorMember,02/18/2006,BIG DISAPPONTMENT This hotel may have had a facelift; added some flat panel televisions and used excellent products such as Aveda; however; it lacked space; attentive and informative employees and customer service. I was looking for a nice; better-than-average hotel to stay in on Valentine's night. When I found the Hotel Max website; I liked the modern feel and the fact that it was different. It was fairly easy to book online; however as I will later complain; nothing was mentioned as to 'extra' charges. I parked in the garage and took the back entrance. There were no signs to indicate a 'valet' entrance; When I arrived at the counter; the desk person called for the valet and we handled it from there. At no time was there any information regarding the valet service; parking or any charges to take place. When I arrived at my room; I was not thrilled with the space in the room. Or should I say; lack thereof. Good thing I an not claustrophobic! Bottom line; I was disappointed to begin with; but when I checked out the next day; I was livid. There was a charge for $44.00 on my bill for PARKING. I had a guest and assumed they would be able to park with the valet as well. Again; no one mentioned; that there would be a $22.00 charge for parking. Not to mention the $6.00 charge for two minute packages of snacks! I have stayed in some 5-star hotels. The do not charge 'hidden' fees. They are up front with their charges and it is expected when guests check out. I am a local. I have a business here. I would never recommend this hotel to anyone.
100587,ATripAdvisorMember,02/10/2006,Great Customer Service I found this hotel to be very stylish and clean; supported by great customer service. We had a slight problem during our stay(water temp) and it was resolved withing minutes and our nightly rate was reduced. This hotel is perfect walking distance to pike place and all of the shopping in downtown Seattle. I would definately stay here again.
100587,ramblingranny,02/07/2006,Pleasant Unique Hotel I visited some friends who live in an apt building next door to the hotel and their concierge made my reservation. I stayed four nights. I was very pleased with the room and the hotel. The staff were friendly and helpful. My room had a large king-size bed. The room had a nice flat screen TV; Aveda bath products; a mini-bar and great coffee. . The decor is very arty but not unappealing. As to the size of the room- I have stayed in much smaller rooms in Europe; where single travelers are treated very poorly in hotels. The toilet room was small but useable and the bath was roomy. The bed was soft with lots of pillows and good side lighting. All in all; a very pleasant experience. I travel alone (60+ single woman) and I never felt unsafe or insecure. I would stay here again.
100587,ATripAdvisorMember,02/07/2006,You should try it... Nice bathroom
100587,ATripAdvisorMember,02/03/2006,Loved It Picture of our front door to the room
100587,ATripAdvisorMember,02/02/2006,Creepy! This is a really creepy hotel. Apart from the artsy decor which would appeal to a goth perhaps (predominantly black with hints of red and white); the rooms were very small. The shower was ridiculously small. I'm not a portly person; but there's no way an average American would be able to lather up in that shower. I was hoping for free wireless as a courtesy; but no; you may connect to the internet for a nominal (how about whopping?) fee of $12.00 per day. Thanks; but no thanks. There's a coffee shop (with a scooter or mod theme - I forget the name) if you turn left out of the front door and walk up the street past the court building for a couple of blocks. The coffee is excellent as is the service and the wireless is free! As for the Red Fin restaurant attached. I'd avoid it unless you want to spend some unscheduled time in the bathroom or you are a yuppie (in which case eat to your heart's content). The torte we had was cooked through - in fact it was burnt. Two carbon mouthfuls for $7.00! I sent it back once I could get the attention of a waiter which took a while - the place was virtually empty.The part that bothered me the most was the lack of security. I walked in very late one night and was followed in by a streetperson. To get up to the rooms you need to slot your electronic card in the elevator to get up to your floor. He obviously knew that if he got on the elevator with me he could probably find somewhere to crash out in a hallway or worse; try to follow me into my room. I waited downstairs by the reception desk where the night clerk was doing her very best to ignore me rather than calling security (if they have any) to escort the fella out of the building. Fortunately for me and unfortunately for the next guest to walk in... he got on the elevator and - yes - was followed in by the homeless guy. Ummm... ok! The night clerk didn't even bat an eyelid.I can't recommend staying there for the price they charge. The only good part was the location and in all fairness the day staff were very friendly and forthcoming with where to eat; what to do/see etc. which is normally information I'd get online...
100587,ATripAdvisorMember,02/01/2006,Do not stay here This hotel was terrible. Broken elevators. Cold; drafty; heat didn't work. Was the coldest night I'd ever spent indoors. Called the front desk and asked for a space heater; but none ever arrived. Went down to the front desk at 5am to speak to a manager; but none was on duty. Checked out after a terrible night and switched hotels. The hotel agreed to refund my charges for the night. About two weeks later; however; I checked my credit card statement and saw that I had been charged about $350 by the hotel; including a random; separate charge; of about $4.50. It turns out they had never actually checked me out; so while I had been staying at (and paying for)another hotel; this hotel had still been charging me. Also sounds like someone maybe charged a drink to the room. The hotel was very nice about refunding the money; but it took a few phone calls; and was stress I didn't need after my brief and unpleasant stay.This is basically an old; budget hotel with fancy water taps and a nice bed installed. I switched to the Hotel Vintage Park; which; when you add in the free wireless internet; was basically the same price. Plus at the Vintage Park they had a free wine reception and a free port reception every night. Really saved on the mini bar bill. Most of all; it was comfortable; inviting; well run and WARM.Bottom line on the Max: Sometimes a bargain is no bargain at all.
100587,Shocked1,01/25/2006,Loved It! Great Time We stayed at Hotel Max on Jan 21st 2006. The experience was excellent. The front desk staff was very helpful and the valet/door staff could not have been better. We had a room with two beds and there was plenty of room. I see that several of the reviews complain about the size of the elevators and rooms.. I wonder about the size of the reviewers. There was plenty of room in the elevator and the room size was nice. We stayed on the bay at the Edgewater Hotel and I would say the room was the same size. Of course; the room there cost more than double what we paid at Hotel Max. I would also like to highly recommend the Red Fin Restaurant. The Sushi was excellent and the staff could not have been more friendly. This hotel is perfect for a couple or business traveler wanting to be close to everything downtown and you will even save a few bucks :-)
100587,ATripAdvisorMember,01/24/2006,Max props to Seattle I stayed at the Max for 3 nights while in town for a football game. I had a very good time. Paid around $150 for a room with 2 queen beds. When checking in; I heard that rooms were going for as little as $109 a night. So don't believe what they tell you over the phone. If you are up for the risk that they'll be booked up (not likely); just show up at the front desk and ask for the best available rate.The hotel is old; but completely redone from carpets to ceiling; including new euro-style sinks in the tiny bathrooms; fancy shades on the windows; and decent 27 inch flat screens on the minibar. Lots of interesting pictures and art throughout the hotel. The place has character; but still offers a quality room that feels modern yet comfortable.If you want a fun hotel; try this place
100587,Kosair,01/20/2006,Lots of postives - a few negatives.... I just returned from staying two nights at the Max. I paid $116 per night for a queen room; which for dowtntown Seattle is an excellent rate. The hotel sits right next to the Westin - which costs over twice as much. All the sights downtown are within walking distance.I liked my room. It was small but it had a Dell flatscreen TV and great bed. The bath was small but very functional and the Hotel supplies AVEDA toiletries; a very nice touch. Everything was very clean and well-kept.This a trendy hotel and not a place I would take my kids. I would say they are going after the same clientele as the W brand of hotels - the upscale young crowd.The Max offers Valet Parking; but they have an old garage which requires the valets to use an automotive elevator. When several people come for their cars at the same time; the service gets really slow as they can only take one vehicle up or down at a time.Another oddity is the stairway. It does not lead to the lobby. There are two small elevators; but as I was on the second floor; I thought the stairs might be quicker to get the lobby. The stairs took me to the alley behind the hotel. The Red Fin restaurant was excellent and had two happy hours - the first from 4-6 and the second from 10-1. The prices at happy hour were great - $5 for big appetizers and $2 for good beer.The front desk staff did not go out of their way to be friendly; but the valets were exceptionally well-mannered and hard working. The restaurant staff was very friendly as well.In the end I was happy with my stay and I will return to the Max on my next visit to Seattle if the rates stay where they are. The Max is an excellent value at current rates. However; if the Max; Westin; and W were all the same rate I would be at the W followed by the Westin.Chris
100587,GameJunkie,12/30/2005,Unusual But Nice showReview(4312724; 'full');
100587,ATripAdvisorMember,11/18/2005,Style; convenient; small showReview(4125559; 'full');
100587,ATripAdvisorMember,11/17/2005,Drowning in hipness; Failing as a hotel showReview(4123788; 'full');
100587,ATripAdvisorMember,11/07/2005,Small but plush showReview(4092149; 'full');
100587,ATripAdvisorMember,11/05/2005,Max Hotel's Red Fin sushi restaurant the best! showReview(4088709; 'full');
100587,ATripAdvisorMember,11/04/2005,Ultra cool and comfortable! showReview(4086736; 'full');
100587,ATripAdvisorMember,10/26/2005,Poorly put together showReview(4053847; 'full');
100587,ATripAdvisorMember,10/22/2005,Fantastic! showReview(4043257; 'full');
100587,ATripAdvisorMember,10/14/2005,Good not Great showReview(4023208; 'full');
100587,Davizo,09/04/2008,Moderno y bien situado showReview(19741733; 'full');
100587,lass,08/22/2008,Laut aber gute Lage alles erreichbar ohne Auto showReview(19639393; 'full');
100587,lass,07/25/2008,Es gibt Besseres!! showReview(18531321; 'full');
100587,lass,05/27/2008,Sehr empfehlenswert showReview(16589304; 'full');
100587,lass,04/10/2008,d茅cu par la taille de la chambre; la connexion internet showReview(15564577; 'full');
100587,lass,01/08/2007,Hippes Design Hotel showReview(11389944; 'full');
100587,lass,11/02/2006,Tr猫s bien situ茅. Un d茅cor vraiment tendance showReview(11375439; 'full');
100587,lass,05/15/2004,銈淬兗銉儑銉炽偊銈ｃ兗銈緦... showReview(19927417; 'full');
100587,lass,12/07/2003,閮ㄥ眿銇€濄仯銇熴倛銈娿倐搴?.. showReview(19923373; 'full');
100589,Rt66tbird,01/03/2009,Pros and Cons Hotel is well located. I usually like older hotels but the room that I had was nothing to brag about. Probably there were better rooms in that in hotels of this vintage normally have a variety.I was unable to note any rude staff. I found all to be pleasant and helpful.I would say to forget considering breakfast in house. A small and unattractive buffet is set up on the hotels bar. Overpriced.There are not many places near-by but the bellman gave me a good suggestion which was one block away.
100589,aliciaromero,12/07/2008,go elsewhere The place is hugely overpriced and mis-managed.Very dirty towels and rude receptionist (not all of them but especially one) when me and my doughter complained at the manager she was listening to us while reading her papers!!!never again...
100589,evdokimos,11/27/2008,What a terrible place! Never experienced such a rudeness in my entire life!
100589,BearFromLA,09/14/2008,My new favirote venue in Seattle This 1929 remodled hotel is a great stop in Seatlle. I enjoyed my stay and will be back. If you like smaller botique hotels in the heart of everthing you'll enjoy this one. It is close to the convention hall; theater great shopping and eateries. A short walk to the Pike Street market and ferries. I had a room with a comfortable king bed and separate sitting area. The lobby is small and comfortable place to enjoy a Starbuck from one of the many in the area.If you like big bathrooms this is not your place they have kept the 20's size and feel although updated tastefully. Von's Bar Resturant is next door serving up great martinis; manhattans and 25 plus beers to locals and visitors. I did not eat at the resturant but it was the menu looked great and prices seamed a good value.An added feature was the airport shuttle drops off and picks up across the street for $11.00.
100589,Richard31,08/05/2008,Great stay at the last minute We arrived in Seattle on a whim after staying at the Apendblume bed and breakfast in Leavenworth; Washington. We parked at the waterfront and worked the phone for about an hour on a Tuesday night to see what we could get.Well; the Roosevelt had a room and was the most accommodating!Loved the living room on the 15th floor and the view of the Space Needle out one set of windows and Pike Place Market out the other set. Macy's; Tiffany's Jewellers; Nordstrums and the monorail are all right there. And across the street are some culinary experience not to be missed.Service was great; room was clean; and the staff was very helpful. We found that getting back onto the I5 highway was a breeze on our way back to Vancouver.The hotel lobby area is beautiful; the Valet parking is so convenient (after trying to find a parking spot in Seattle on a busy tourist night); and everything went so smoothly we are likely to stay there again. It's a historic hotel from 1929 and I'm sure Roosevelt would expect nothing less than the great service we received when we were there (if he were still alive of course).Try the Roosevelt. It's fun. It's reasonably-priced and its in the heart of Seattle's shopping district.
100589,bigfighter2000,07/30/2008,stay away!! Extremely rude receptionist; dirty towels and linens.... I will never stay there again....
100589,henryMaryland,06/26/2008,Customer service was extremely poor. My husband and I arrived at 2 am and were assigned to a room that was filthy - bed unmade; dirty towels on the floor and full trash cans. After complaining; we were placed in a closet size room with a single bed that could only hold one person. When we requested it; we were sent a non-working refrigerater and neither the television remote nor the coffee maker worked and the furniture was in a state of disrepair in the room. Needless to say; the next morning we complained again and stated our intentions to leave based on our housing. Miraculously; despite previous claims about the hotel being booked solid; the receptionist suddenly remembered a room that was available. Given the cost of the rooms at this hotel; we should NEVER have been treated in such a shoddy manner. Also; as is customary with other hotels that we stayed in; none of the desk staff bothered to greet us on the way in or out of the hotel. What an unmannerly lot. I will never stay there again. The only display of good customer service was from the lady who cleaned our rooms. BEWARE!!!
100589,Islandlady3,06/19/2008,Pleasant Stay We stayed at the Roosevelt Hotel after our Alaska Cruise for two days. We got off the ship and went straight to the hotel to see if we could leave our luggage since we arrived around 9:30am and check-in was at 3:00 pm. We were pleasantly surprised when they told us that they had a room ready so we could check-in early. The room was quite comfortable for the four of us. Maybe not as big as some of the other hotels but it was nice. It had two double beds; a TV and desk with a coffeemaker.The Hotel is also near everything. After we left our luggage in the room we went to get some breakfast; then from there went to Pikes Market Place; came back up and took the monorail to the Space Needle. The next day we took the Metro Bus to the Museum of Flight. Everything was nearby or just a couple of blocks away. Would recommend and stay again.
100589,morgie55,05/13/2008,Roosevelt Ain't Bad; but Too Pricy When I got there on a Friday; I found the two staff women to be very helpful: Kim and an Asian woman (forget her name). I found there was a problem with my mastercard and found that I had to dip into my checking account. Not too happy about that; though not the hotel's fault. Jazz music whiffs from speakers as you wait for the elevator. Upon entering the room; I found it quite small considering the $200 bucks a night I was staying. Ouch! Shower fills with water quickly and the brass security lock had all its screws loose; which I reported upon check-out. Forgot about the shower though; oops. Windows open well. There was a stain on the sheets when I went to bed the first night; but this was handled subsequently. They have an ecology policy where if you put this little sign on your pillow; they will simply make your bed and not wash the sheets; as this will save energy. Clever idea. The air conditioner ran hot so I kept it off and used nature's air via an open window. Quiet; not a lot of traffic noise on the 18th floor. Woke to seagulls in the breeze. Nice. Overall; not a bad stay but I will most likely go for something cheaper. Easy walk to the convention center and the monorail whisks you to the Space Needle.
100589,philotmsu,04/15/2008,Decent stay if you get a good price I stayed at Roosevelt for 3 nights; specifically for a convention. The location is great as it is less than a block away and like other reviewers stated already; it's close to a bunch of shopping; food and pike market.I paid about ~$110 a night in a small Queen room; which is a great price consider a few flaws. I just can't justify if it's sub-$200 a night. Some of the *small* things to consider: not quite sound-proof; you can hear the dryers; the plumbings and your neighbors. Wireless is extra charge; though for some reason it has a strange way of counting what's considered one day (you get much less than 24 hours for $10 daily fee). Air conditioning/heat strong but a little loud.Overall it's a great place to stay for ~$110; but I wouldn't stay if it's close to ~$200 since there's many hotels in downtown Seattle and you can travel by bus (for free) or walk just about anywhere.
100589,Victor44,04/02/2008,Small room; great locale. My company books this hotel. The rooms are quite small but immacutely clean. There is a coffee maker . I think there is only one ice machine; which was located on the 3rd floor. This is not acceptable in a 20 floor hotel.(my only real complaint) The elevators run pretty quickly. The heating and air conditioning unit worked nicely. This hotel is in a great location.Let me reiterate ;THE LOCATION ROCKS !!!!!! You are near Macys; Nordstroms; Borders;Barnes and Nobles; 2 movie mutiplexes and the Westlake Center( great food court and shopping). Pike's Market is a very short walk from the hotel as well as many eateries; restaurants; etc. This is the best location my company has used for Seattle.
100589,JustAUser10000000000,04/01/2008,Adequate Stayed here for 4 days while attending a conference at the convention center. Just adequate as far as a hotel is concerned. The rooms are well kept; beds are comfortable. However; they are small. Not too small for 2 adults; but a little more cozy than I would have preferred. Same thing could be said about the bathroom. Clean facilities; just small. Pros: Clean; close to everything. If you need a no frills stay when attending a function at the convention center; this place is perfect (1 block away). Pretty central to everything; walking was never too far. The restaurant inside was good for lunch and dinner; excellent meals (very generous portions). Easy to schedule car service to get back to the airport. Cons: No free wireless service. You must purchase wireless access from Waypoint and the cost of ~$10 per day. That was annoying considering I was on business. The gym; if you can call it a gym; is terrible. It was a converted room with 1 treadmill; 1 elliptical and 1 set of dumbbells. Only 2 people could be in there at the same time. Breakfast buffet was poor; few choices and it costs way too much (~$10). Bottom line; while it had its downsides; The Roosevelt is a good place to stay. Seems to be right in the center of everything; short walks to everything I wanted to see/do. Clean rooms. I would stay there again if I had too; but would try to get someplace else first.
100589,honeymoonseeker,03/29/2008,Need to Update Plumbing and Work on Customer Service I stayed here for 4 nights while on business at the nearby convention center. The Roosevelt's proximity to the convention center is its biggest (perhaps only?) positive. It is one short block away. The breakfast is overpriced and the same everday. A small selection of pre-packaged baked goods plus not so fresh bananas; choice of cereal; yogurt (vanilla flavor only). There are hot eggs and bacon; but the same preparation everyday - got old fast. Also; the breakfast is served in Vons; the bar; whose decor is somewhat strange at 7am. On the 3rd morning of my stay; the shower fixture completely fell off when I turned on the shower. This prompted a steady gush of scalding water to come out of the wall. The tub drain was very slow. There were two inches in the bathtub to spare before maintanence got the water off. I had already moved all of my belongs off the floor fearing a flood. While the maintenance staff were quite nice (even stating that this was the second time that had happend this month!!); there was no call from the front desk to make sure everything had worked out. Upon checkout I mentioned the problem and the desk clerks just stared blankly.The Roosevelt needs to update its plumbing fixtures and attitude. One positive was the size of the room. I had a sitting area and a bedroom area; which was nice for a long visit. Though; not enough to convince me to return.
100589,jdgidley,03/26/2008,Luxury price; mediocre accommodations What a disappointment! We paid $275 for one night here for a romantic getaway. The tv was smaller than the one we have at home - and the one we have at home isn't big. The robes were made of some scratchy material and came in one size - tiny. My guy couldn't get half his body into one. We had a choice of nasty tasting tap water or $4 for a 16 ounce bottle of Dasani. No mini bar; no vending machines. The grout surrounding the jacuzzi was disgusting; it took almost a half an hour to get enough water in the jacuzzi to use it; the water pressure was pathetic. My morning shower alternated between scalding hot and freezing cold. There was no exhaust fan in the bathroom; so smells permeated the room as soon as the bathroom door was opened. Not romantic. For nearly $300 a night I expected a lot more from this so-called luxury hotel.
100589,Gardentraveler52,03/16/2008,Never again My fourth stay but I won't come again. Hotel rooms have gone downhill and so has the manager's attitude. I had to do some serious arm twisting to get a bath tub after traveling for 24 hours door to door. Lobby is still well presented and rest of staff pretty good; especially Amber on reception who was most courteous and helpful. My luggage was delayed by 12 hours courtesy of AA and the hotel did not tell me it had arrived; it was in reception for 3 hours; although they did give me a toothbrush and toothpaste. On one day my room was not cleaned although it was done fairly swiftly when I complained. It just was not as good overall as it used to be; so I'll vote with my feet and select another hotel for my next trip.
100589,aris01,02/08/2008,Parking disaster and overcharging for our rooms We thought the valet parking that we paid for was through the hotel and secure..we weren't told until our vehicle was broken into; stereo stolen; windows smashed that the valet company was not part of the hotel at all but in fact was contracted out and our vehicle sat for 3 days in an unsecured lot.The day we checked out was a sunday (they told us about our vehicle as we were checking out) and there was nowhere open to have our window fixed..the hotel took zero responsibilty; we are from canada and didn't know the city and no one would help us get the windows fixed so we could drive home..we sat in the lobby for 5 hours trying to find a place to get our windows repaired...On top of that..the front desk people charged our visa 3 times for our stay prior to us actually checking out..we had two rooms booked for 3 nights each... When it was time to pay our bill my husbands visa declined; he spent an additional 2 hours on the phone with the visa company trying to figure out the problem.. Finally the visa company found the error but there wasn't a manager on duty to reverse the visa charges..it was an absolute mess!
100589,mybuddyguts,01/28/2008,Plesant Stay Good points: the staff were very courteous and helpful. Our room was spotless and nicely decorated. The bed was very comfortable and the location was excellent - right in the heart of downtown and within walking distance of restaurants; the market; and shopping. We also had a late flight and the hotel was happy to hold our bags after we checked out.Bad points: the size of the room and the bathroom - they were quite small; but even so my SO and I still found the room to be very comfortable. The hotel only has two elevators and one was being serviced during our stay so there was often a wait. That's not something the hotel can really help; but it was still a minor annoyance. Our room also did not have a refrigerator which was rather inconvenient. We were disappointed that they don't offer free wireless internet - it cost $10 a day. They do; however; have a computer with internet access in the lobby that guests are free to use.Overall we were very satisfied customers and would stay there again.
100589,wbander,01/04/2008,Excellent stay at this hotel Can't say enough positive things about this hotel. It is in a prime location - walking distance to Pike St. Market; Nordstroms; Macy's etc. Our room was spotless - bed was extremely comfortable; staff was helpful and welcoming and the price was great. They offer many specials on their website so be sure to check that out.Canadian chain (Coast Hotels) with a great reputation. Highly recommend!
100589,Xolo,11/27/2007,The Good and Bad This is a nice and small hotel. Not too many rooms. Quite quaint.The staff are very helpful and polite. Getting the valet service is well worth the time of not having to look for a parking spot.They have Wifi and a PC in the lobby for guests to use. If you need to print; they will let you to their printer. I needed to get my flight itinerary and that was really helpful.I had a connecting room (a room that has a door between another room). There was unfortunately quite a bit of noise coming from the other room. I would have expected it to have had much better noise insulation. There wasn't much of any noise from the streets; only once when a really noisy Harley went by did I notice.Also; the bathroom tub/shower barely drained. At the end of a short shower; I was ankle deep in stagnant water.But the washroom didn't fog up much. Even after my girlfriend's LONG and HOT shower; the steam was pretty much gone in 4-5 minutes.A package that arrived before me was no where to be found. I still haven't been able to locate where it is. It would have been refused; according to the front desk staff (it was sent via a different name than what the room was booked under). Unfortunately USPS can not find any records of it still.But that aside; it's a great location. All the shopping centres are close by.......and the staff are great. There's also a bar connected through the lobby from which you can bring drinks up to your room.I would definately stay here again.
100589,LesleyJ,11/13/2007,Great location! The Penthouse Suite!
100589,AHMinIowa,11/01/2007,Was perfect hotel for Conference Center event The Roosevelt was a great choice for my attendance at a conference at the Seattle Conference Center. More reasonably priced than the Sheraton or Hilton; and just as convenient. Was there four nights.Everything was generally fine - while not overly spacious; the room was a good size for one person; and had a good work desk area. The king-size bed was quite comfortable.Ironing Board /Iron were there; although there were only a couple of hangers in the closed. I asked at the desk after I got there; and more were placed in the room while I was at dinner.I did see a couple of minor maintenance issues. The floor lamp in the main room area couldn't be turned off. Two mornings in a row I stopped downstairs and asked if it could be fixed. Didn't happen. Don't know why - it did look like it had been touched; but it still didn't work. One of the window blinds didn't work very well either; and I had to get creative to keep them up at times.But beyond these minor irritations; the amenities and cleanliness of the room was just fine. The staff was very friendly and offered excellent recommendations for dining. Between that and the ease of access to the convention center; it was great.
100589,travel447,10/10/2007,Would Not Stay Again I booked this hotel thru Clipper Vacations with a guaranteed arrival Thurs nite; Sept. '07. However; when we arrived at 10:30 PM; the desk person checked for our reservation and then replied that our room was not ready. When we finally got a room we found that upon entering the room; a super tiny one; it had a double bed; not the deluxe room with queen bed we ordered and had paid for. The next morning I complained to the Front Office manager to no avail. The hotel: Aside from being in a good location; it has LITTLE or NOTHING to offer. Rooms are very small; but reasonably clean. The bath room is very small with one stand alone basin. However; since it is an old hotel; most rooms will probably be on the small side. Internet access charges are steep; a flat charge plus 10cts/min. There is no guest computer; although the lobby is a nice sitting place. Even without the problems; I would not recommend this hotel. It is not a good value for the price.
100589,2Midwest,09/02/2007,Great location; great value in downtown Seattle for this Canadian chain (Coast) Great hotel in downtown Seattle. Bathrobes and bath shoes included. Great location--near Starbucks; downtown shopping; etc. Great service. Canadian Coast chain seems to do a top notch job.Rate was reasonable. Can walk to all the attractions. A better value than other downtown spots. Rooms a bit small; though.
100589,glam72,07/16/2007,Great location; good value! I booked my stay here at the Roosevelt after much searching for a reasonably priced hotel in Seattle. They appear to be hard to come by! A friend of mine recommended this place and I was so happy he did. I enjoyed it very much. The staff were very nice; the room was clean and the bed very comfortable. I had a wonderful view as well! It was also an easy walk to and from the bus station; as well as Pike Place Market; downtown shopping; etc. I would definitely stay here again!
100589,ok2wa,07/09/2007,Good Location As mentioned in many other reviews; the location of The Roosevelt can not be beat. A fair price and location are the only reasons we stay there. The room needed a good cleaning. We walked in the room and immediately saw a very stained carpet. Checked out the bathroom and it too needed a good cleaning. Check in; check out...no problems.
100589,JoeDaOrtho,05/29/2007,Tiny Room great location Clean but tiny room. Fantastic view of brick wall!. Bathroom tiny with no bath; just shower. Shower drainage very slow. Staff very helpful. Great location if your going to the Convention centre.
100589,Carriev,04/30/2007,Good location near the convention center-kind of run down though This is a PRIME location if you are in town for an event at the convention center. However; if you are just visiting....I can't imagine that there aren't better choices.No mini bar; run-down rooms; no view; bar/restaurant that is connected doesn't offer any wine other than dime store sugar water. Bad lighting!However; it is very clean.
100589,D55,04/20/2007,Great place to stay in Downtown Seattle I was in town for a convention and after reading good reviews for this hotel decided to book my stay there rather than one of the host hotels. I was glad I did! Being built in 1929 the hotel had charm that I didn't find in the more modern hotels (and thankfully no construction was going on either) The room was more than adequate; yes the bathroom is small; but so is the one in my 800 square foot house; so it was no problem for me. I did opt for one of the larger deluxe bedrooms (#705) with a king bed that featured an extra seating area and TV so it that was an added plus (the others who booked with me had the smaller rooms but still said their rooms were adequate). The room was clean; hotel staff pleasant and helpful; internet access was good ; room service was prompt. The hotel is located close to everything. Just a 5 minute walk to the convention center and right across the street from the Pacific Place Mall. Six blocks from Pike's Place Market; an easy walk as well. Its also close (within 2-3 blocks) to the monorail for a quick trip to the Space Needle. The hotel is adjacent to Von's restaurant which featured a buffet breakfast each morning for $11.99. The Grayline Airporter offers transportion to and from the airport; with their drop off/pick up point being just across the street at the Hyatt; $17.00 round trip. Overall I would stay here again!
100589,FluterLongIsland,04/16/2007,Welcoming boutique hotel for the road warrior I stayed at the Roosevelt April 10-15; 2007; here for the Amer. Assoc. of Clinical Endocrinologists meeting. I'm a journalist and an experienced business traveler and I really enjoyed this homey; pleasant hotel. The staff was extremely friendly and accommodating. It was great to come home to this place; especially if you're tired of the cookie-cutter chain hotels. However; I choose the Roosevelt because it was cheaper than alternatives. Note it is a 100% NO SMOKING hotel.The lobby of this smallish hotel has a fireplace; an excellent literate library with many books worth reading; and there is a FITNESS ROOM with a few cardio machines and a free weights set. (The hotel should advertise that Fitness Room. I didn't bring my gym shoes but made do.)My room was very small; but adequate for working; and flawlessly appointed. There is a free Internet connection in the lobby; so I checked my email for free multiple times a day; but otherwise you have to pay for Internet on a daily basis. There's a Starbucks with excellent working tables right across the street where I could get my WiFi fix. Also; the express bus to the airport stops right across the street; in front of the Hyatt -- doesn't get easier than this; costs $10.25. The location is excellent -- a short walk to the monorail to the Space Needle; an even shorter walk to the Convention Center; tons of shopping; and great restaurants. BE SURE to eat at Von's; which is attached to the hotel. They fruitwood roast their own meats and make homemade vanilla ice cream. The bacon in the morning is baked with brown sugar and tastes amazing. Also hit the Cheesecake Factory; yes it's a chain and it's jammed; but the fish especially is really outstanding. The cheesecake is the fluffy kind and comes in dozens of flavors.
100589,travellingrocks,04/09/2007,Still like it I have stayed at the Roosevelt a few times and it is a hotel I like to recommend to people. Location is great and the price is usually a little lower than other hotels in the neighbourhood. HOWEVER; there is a bit of a catch. The hotel is dated; but clean and does not have that sad shabby feeling. Rooms are relatively small. This time I had a room smaller than I have ever seen in the US; it was a size of a London hotel room. Bathroom was a size of a closet. Anybody approaching 6 ft would have had major issues trying to get clean. But I did have a Sound view and with a location like that I was not planning to spend much time in my room.Most likely I will be back. However; if I were to share a room; I would make sure it is one of the larger ones (or should we say; less small) before signing on the dotted line.
100589,PrincipalTraveler,04/06/2007,A Gem of a Hotel I recently spent two nights at the Roosevelt when I attended a conference at the nearby Convention Center. I was pleasantly surprised and pleased by the accommodations and service.To begin with; although my reservation was for multiple nights; my flight to Seattle was cancelled resulting in an abbreviated stay. I contacted the hotel and my cancellation was approved with no charge for the night I missed. My room was a mini-suite with king-sized bed and a separate sitting area. Well-decorated; clean and quite welcoming; the room; hallways and lobby relfect the ambience of a well-appointed boutique hotel.The attendants in the lobby and at the reception desk were extremely friendly and informative in terms of sites to visit; directions and resturants.The location of the Roosevelt can't be beat- in the center of the downtown area and literaly steps from the Convention Center and within walking distance to all the tourist sites in downtown Seattle. Another plus- the Gray Line Downtown Transporter bus stops across the street from the Roosevelt. Only $17 roundtrip if you book online; the Downtown Transporter is a comfortable; economical and efficient way to get to the downtown area from Seatac Airport.Add to the fact that the rates at the Roosevelt are so reasonable; the hotel is a hidden jewel that I heartly recommend to the business traveler and tourist alike.
100589,cpdh,02/24/2007,not exceptional I stayed a handful of nights at the Roosevelt last month; and aside from its location close to the conference center and within easy walk of most of downtown; I would likely not bother staying again.The desk staff weren't at all impolite when we arrived; but I had a palpable sense of being sized up and found wanting. So it was that we were given a room next to the elevator (not noisy; as it turned out; but still) and overlooking the inner roof and vents. No view to speak of.It was a dark room; and oddly laid out. The bathroom was an unremarkable size; but had very little counter space for two men to set out shaving gear. The decor and furbishings were too dark for how little light came into the room; and they were not all that stylish. The beds were overly soft. I found myself slipping down to one side of the mattress each night as well.I was also dismayed to have to pay for Internet connection in the room. Given the likely great number of conference attendees who stay; the hotel should provide connections at no charge.The location sells the hotel; but even then; many other hotels are not much farther for walking to the conference center. We had no problems at the hotel that merited complaints to the desk; but it was below average accommodation for the accumulation of smaller things.
100589,TravelLib,02/02/2007,Underwhelming Staying in town for a conference and wanting to be close to the Convention Center; we chose the Roosevelt. Wonderful location. But the rooms were so average--small; ordinary; and needing a bit of sprucing up. I love historic hotels and often stay in them; but this one didn't have anything that would bring me back. Front desk staff was friendly and did a great job with the flow of things. I don't think that we ever waited more than a minute for anything.
100589,rza,01/19/2007,Great hotel for the price This hotel was great in everyway. Good location; great customer service; and good rooms. We didn't have one complaint about the hotel. Plus the rate was very reasonable. I definitely recommend it.
100589,devans00,10/31/2006,Close to Convention Ctr; Tiny Room The best thing about this hotel is location. It's literally one block from Washington State Convention Trade Center; where I had a work related conference. I stayed 4 nights; 5 days. Plus it's directly across the street from the Gray Line Seattle Downtown Airporter; only $17 round trip; to and from the Seattle-Tacoma International Airport main terminal. Believe me; when you are tired from running around all day; having a hotel you can practically crawl home to is a blessing. Plus it was close enough to take breaks back at the room during the day. The concierge/front desk was nice enough to hold onto my luggage the last day of the conference; even though I checked out that morning; so I didn't have to haul it around with me all day.The room was unexpectedly tiny; but sufficient if you just want a place to crash at night. The bathroom was so small; you had to close the bathroom door before using the toilet. Maybe not a big deal for men; but women may find themselves not being able to reach the toilet paper after sitting down if they left the door open. The shower was so small; there was no room to bend over inside the shower space. I'm 5'6 and I had to lean out the door to wash my feet and legs. No tub; just the small shower stall. The good thing is that the shower set-up encourages you to save water. You have to turn the water off to soap up since there is no place to get out of the shower stream while in the stall. I had a room on the back-side; away from the city street. The good things are that it was quiet and private (only a brick wall straight across from the window). The bad thing was that it was directly over the vent to one of the greasy food restaurants. So; you had a choice. Either have the window open and smell old grease; or have the window closed and have a nice; white noise background sound from all the fans and vents that were in the area.The food situation was challenging. There was no supermarket; mini-mart or drugstore close to stock up on munchies and water. There was a Starbucks (surprise) directly across the street; so I got a big plastic cup I used the whole visit as well as paying too much for juice and water. There is a Bartell Drugs on 5th Olive; but it was out of the way. I did pick up a few things on the 3rd day. Luckily; the conference provided food in the evening of most days; but I was on my own a couple days. Since I had eaten at the San Francisco one; I ate at Ruth's Chris Steak House; about one block away. Von's Grand City Cafe is off the hotel lobby and it reminded me of a TGIF or Applebee's. Service was terrible; but it was close. Other alternatives I noticed within one block; I didn't check out: GameWorks (bar/junk food); Cheesecake Factory; Fox Sports Grill (down stairs); Dragonfish Asian Cafe.Overall; the concierge and front desk were very helpful. Two small annoyances. When I arrived; the front desk clerk was chatting on the phone and trying to check me in at the same time. I didn't know whether he was talking to me or the person on the phone. Second; I had a package of extra stuff I had bought such as books I wanted shipped back home. Even though I made all arrangements to have it go out on Tuesday; the package was still sitting at the hotel as of Thursday. It only went out then because I called to ask about it.
100589,sciencefan,08/29/2006,They overbooked us and we had to move way out of town! I had booked and prepaid for this hotel. I confirmed 2 days before we arrived; late check in guaranteed. We arrived after a long drive from Vancouver only to find there was no room for us. They did arrange for us to stay at another hotel in Seattle; miles away at Lake Union; evidently there were no other rooms available in the downtown area. The check-in agent seemed put out to have to relocate and accommodate us. He did arrange for us to have a car service with one transfer downtown. It would only take 5 minutes for the car to arrive. We moved hotels and called the car service; only to be told it would arrive in roughly 90 minutes. This was supposed to be the cap-off of a long 10 day vacation; and it turned out to be a horrible experience. I would not recommend this hotel to anyone; especially after the poor service they showed in dealing with their mistake in overbooking us.
100589,nelsonw152,08/29/2006,Great Hotel; We spent one night at the Roosevelt Hotel in early August. The Roosevelt is a historic hotel in downtown Seattle close to just about everything. We were in town for a baseball game and walked to Safeco Field from the Hotel. Room was large and very clean; nice bathroom. Sevice at the hotel was very good; staff very friendly and helpful. Next year when we travel to Seattle we will spend more time at this hotel. If you are looking for a nice hotel dowtown seattle with a good rate try the Roosevelt.
100589,sntlnd,08/23/2006,Loved it - Great location We stayed at The Roosevelt after an Alaskan cruise and were very pleased with the hotel. It has got to be one of the best locations in Seattle. 1/2 block from convention center; 6 blocks to Pike Place Market; shopping and restaurants all around. The hotel staff was extremely nice and helpful. Rooms were clean and very large. I would stay here again without question.
100589,j3mmr71,08/11/2006,Location; location; location What a great stay we had at this hotel. Our mid July stay was everything one could have hoped for. The room was good size and fairly priced with a nice few of the Pacific Place mall. The bed was big and comfy and had lots of pillows. Situated downtown in the shopping area made it a great location. The girlfrien loved being so close to all her favorite stores; Banana Republic; J. Crew; Abercrombie Fitch; Ann Taylor; etc. And since everything was within reasonable walking distance was a huge plus that allowed us to ditch the rental car once we got into the city. Pike Place market was a nice walk right down the hill allowing us to make daily visits. The only things not necessarily within walking distance for some would have been Pioneer Square; the International District and Seattle Center. We still walked to most of these as it was not all that far from the hotel and provided a better up close look at everything in between. Free buses in the downtown area was nice and we utilized them to get a little closer to Seattle Center on the way to. The staff were all friendly and receptive throughout our stay. And the concierge was especially helpful as was the valet attendant on our arrival date. He actually went down in the garage; to the 4th level; to retrieve our rental while we were checking in and putting our luggage in the room. Our last day the concierge set up a towncar to get us to the airport; but it was 20 minutes late which of course is no fault of him or the hotel. The front desk allowed us to check in early; really like 4 hours early. And housekeeping made the room everyday with fresh linens and towels keeping the room clean and tidy throught the stay.The one weird thing was the bathroom light switch was outside the bathroom and the windows in the room would not stay open; the would just slide back down and close. Frustrating but not a big deal.Would recommend this place to anyone looking for a comfy; romantic or just plain relaxing get-away.
100589,ATripAdvisorMember,07/11/2006,wireless internet connection is dead; I came here for business; so internet access is important for me. However; it turned out to be a nightmare: their 802.11b network keep on dropping; (5 times within a hour) and I have to call the WiFi company ( they use the service from wayport) by myself. During my two day's stay here I spent at least 3 hours over phone to talk with them; and the feed backs are: sir; there might be somebody using microwave .....sir; why not move your laptop around the room; sir; you are in seattle so I cannot do anything from here; sir; I have been talking with you for 45 minutes; ...(not my fault!); and I have to change my room to get a better signal. I am sure nothing is wrong with the WiFi on my laptop (I am a WiFi expert) and actually one of them admitted they have trouble with their network and give me one day free service; but the next day they denied that they have any problem with the network when the problem came back again. This service is not acceptable. I think this hotel is making a big mistake by choosing a bad partner. I tavelled a lot but had never experienced anything like this. Service is OK. Front desk is nice. The restaurant is good; but need more choice for dinner.
100589,ATripAdvisorMember,07/04/2006,Great Value - Clean; spacious room I found a great deal on this hotel through Venere - queen suite; 5 nights; less than $600. Perfect central location. Room was clean and roomy. Coffee was good!
100589,ATripAdvisorMember,06/30/2006,Charming boutique hotel in great location A charming hotel and a good value compared to others in the neighborhood. I chose the Roosevelt primarily due to price and proximity to the convention center (1 block away). Having read previous reviews; I knew it was an older hotel and was prepared for some quirks. I was pleasantly surprised by the cozy; well-appointed lobby and my comfortable corner room. The size of the room was more than adequate for a single person. The bathroom only had a shower but that didn't bother me. The room was very quiet; perhaps because it was in the back of the hotel away from the street. The staff were courteous and helpful. Several friends who attended the same conference stayed at the Sheraton several blocks away and did not think it was nearly as nice as the Roosevelt. I'd definitely stay there again if I needed to be close to the Convention Center.
100589,B0bbyQ,06/07/2006,Extremely cosy Although I only stayed 2 nights; it felt like home! The staff were extremely courteous; friendly and welcoming. I would recommend this hotel to anyone lucky enough to be staying in the beautiful city of Seattle. The Roosevelt is immaculate in presentation and ideally situated in downtown Seattle. Von鈥檚; the restaurant/bar adjoining the hotel was also excellent; particularly breakfast - the range of food was fantastic and the staff here too were extremely polite.Overall; excellent value for money!
100589,ABronxTale,06/04/2006,What's With All The Negative Reviews??????? Lobby
100589,ATripAdvisorMember,05/16/2006,Not as nice as it could have been We stayed there for 1 night and the room was ok but not real clean; found hair (other persons) on a few items. Staff at desk not to concerned about the custumers waiting. Went to check out and door man took our suitcases out side and my wife saw him pitch them off of curb into street. He then after being ticket off pitched them back up onto the sidewalk. Good thing there was not any breakable items in there. Just not a place i would stay again.
100589,obrienjs,03/20/2006,Loved the Roosevelt! We just stayed at the Roosevelt for 3 nights over St. Patrick's day weekend. We had a wonderful time. From the moment the Valet took the car to check out our stay was wonderful. The room (jacuzzi room) was large; the jacuzzi was huge and the view was nice. Everything is within walking distance. Having worked in hospitality for the last 8 years; I am pretty picky when it comes to lodging. Knowing that the Roosevelt was an older hotel; we were pleasantly surprised. We would definately stay at the Roosevelt again.
100589,Fivepack,01/17/2006,Good Place Stayed one night at the Roosevelt on business. Check in clerk was friendly; bell staff very courteous. The lobby is what I would describe as a smaller; botique type hotel. They had music wine on a Wednesday night; it was quite nice.The room and bathroom were quite small but just fine for me. Continental breakfast in the attached bar/restaurant was fine with a hot meal available for the typical $10 hotel buffet. It was good.The area is excellent. Across the street from an indoor mall that had several restaurants in it. It is in the heart of the downtown shopping area and an easy walk to Pike Street Market.For my corporate rate of $109 in that location it was an excellent value. I would stay there again.
100589,ATripAdvisorMember,11/17/2005,Great Location; Tiny Room I stayed at this hotel for a business trip. The location and proximity to shopping; dining and attractions can't be beat. I had a single room which was quite small. The room furnishings need updating. The bathroom was small but adequate. The breakfast buffet was very tasty. A good assortment of fruit; yogurt; cereal; hot buffet items; juices; tea and coffee. As the previous poster said this hotel is not for everyone. If you are used to a 5-star luxury hotel this is probably not the place for you. However if you'd like a small and charming hotel within in walking distance of all the major attractions then I would recommend The Roosevelt.
100589,Lattenut,11/12/2005,Loved this hotel First off; this hotel is not for everyone. The single rooms are small; but I found that to be part of its charm. The bathroom is tiny; but very functional. The walls must be thick because I heard no noise from either side or from above (and the hotel was sold out). Great views out the window. All in all - a very enjoyable stay. I will be staying here again next year.
100589,ATripAdvisorMember,08/18/2005,Fantastic value My husband and I had a great time at this hotel. Although slightly small for a junior suite; it was exceptionally well presented and clean. The bed was really comfortable and exactly what we needed after a long trip. We arrived after room servce has closed and staff were really helpful with advising us on the best local take outs and we ended up ordering a pizza direct to our room- who needs room service!The staff were helpful and considerate; and service is fast and efficient.I would rather have stayed in the smaller; modern and spotless room at the Roosevelt with the warm service than some of the larger flee pits we saw around the fabulous city.I will stay here again.
100589,MedFizGuy,08/16/2005,Good Bang for the Buck I stayed at this hotel due to it's proximity to the Washington State Convention Center but that turned out to be only one of it's benefits.The nightly rate was about %30-40 less than the Hyatt across the street. I will admit that if you're looking for flash and newness this is not your hotel. The lobby is small and understated. The rooms are not flashy but are pleasant and very clean and more than meet the 3 star rating. The lack of a restaurant on-site is more than made up for by the fact that within 3 blocks you couldn't count the number of decent restaurants on both hands. If budget was no option I probably would stay somewhere else but since that is seldom the situation I like this place.
100589,SBurbankArvadaCO,07/13/2005,Great location We had a jr. suite that was great. Very clean and comfortable. Close to the pike market and all of down town was within walking distance. Breakfast was very nice and fresh. Would stay here again.
100589,Peabody1117,05/19/2005,Great location. Great service. We stayed at the Roosevelt Hotel for three nights in May 2005. The hotel is in a great location; within walking distance of central downtown; shopping and the Westlake Center.We had booked deluxe queen rooms and were upgraded to king suites at no extra charge. While the rooms were a bit outdated; they were comfortable; spacious and clean. The matresses were a bit used; but they were in the process of replacing all of them as we departed. That shouldn't be a problem now. The staff was very friendly and helpful. The Concierge was outstanding. He made dinner reservations; arranged transportation and suggested things to do and see. I've never had service like that before.I would stay at the Roosevelt again; without question. Great location. Great value. Great service.
100589,Travelnator,05/15/2005,My Choice For Staying In Seattle seattle at night
100589,ATripAdvisorMember,04/27/2005,Old; rude and Blah The only reason we stayed here was because it had a jacuzzi suite. We wish we would have stayed somewhere else. The hotel had some charm; mostly in the lobby; but that was about it. The rooms were old; from the 50's. No fan in the bathroom; tiles were falling off and missing screws in the tub. Smoke seeped up from the floor below us and came through the bathroom. The receptionists were rude to us and didn't even tell us how to get to our room. Oh; and the $25 to park your car was just great. The only good thing about this was that it was close to the Cheesecake Factory. I would never stay here again. Especially for the price- VERY SPENDY!
100589,ATripAdvisorMember,03/17/2005,Rooms not worth price I tried a new hotel in Seattle (well new to me) and it was the Roosevelt downtown. The lobby; corridors/hallways are extremely well done in decor. However; once I opened the door to my room - I believe 608 - which was a double it was like walking into a different hotel. The room was small; the bed seemed tiny; very little light; no comfortable chair or couch to sit on to watch tv or read either. Bathroom was so tiny you couldn't really close the door or you might not get out! Not much room in there for any toiletries either. However the bathroom did have alot of light in it. The closet door was off the rail quite obviously and no one seemed to care enough to fix it.Location of this hotel is great and if you are meeting someone downtown - the lobby is a great place to meet. But staying here - for the price - not worth it. The rooms need updating - better lighting; beds; pillows (hard!) and bedding required.
100589,DanielRonfeld,03/16/2005,would Make Teddy and Elenore Proud! We spent New Year's at the top of the Space Needle; and the only hotel for us was the Roosevelt. Its classic charm and sweet age made for a wonderful visit!
100589,ATripAdvisorMember,03/14/2005,Decent room; but not impressed My friend and I stayed one night in a deluxe room with 2 beds. I assumed this being a 3-star hotel in downtown Seattle that the room would blow me away; at least a little; but it didn't. I was most disappointed by the fact that the bathroom was TINY! The door wouldn't even open all the way. The sink; toilet; and bathtub are crammed next to each other. Barely enough room to put your toiletries anywhere and only one person at a time can fit. There were two medium-sized mirrors in the bathroom; but no full-length mirror in the bedroom. The room itself was fairly spacious with a chaise and ottoman; desk; and small sink opposite the beds. Beds weren't very comfortable. No problem with outside street noise and good location.
100589,ATripAdvisorMember,12/05/2004,Superb - Downtown hotel I stayed at hotel at end of Nov 2004.It was Superb.All the staff i came across were very friendley/helpful.The room was perfect size for just myself.a huge double bed.I never got a chance to check out the gym...but with everything else being great i guess it would of just been the same.Thanks for hotel to lay my bones for my time there.Its walking distance to loads of tourist attractions;Space Needle;EMP etc...10/10
100589,Debkatie,10/26/2004,Perfect location This hotel is in a perfect location! It is walking distance to Pikes Market; Pioneer Square; several shopping malls; the airport shuttle stops across the street; the trolley to the space needle is a few blocks away; basically anything you need to do is an easy stroll. Price-wise it is a much better deal than any of the big names around the area; the Hyatt; Sheraton; etc. Its an old hotel; but that's part of its charm and it is nicely appointed. We had a parlor room which included a bedroom and a separate sofa/seating room with a second TV. Coffee service is included in the room. The bathrooms are small but manageable. The Vons City Cafe; which is connected; was also very good. The only downside I can offer is I could hear the street noise - cars and trucks; from our room on the 9th floor. I doubt the windows are double paned but; unlike many modern highrise hotels; you can open the windows here for some nice crisp Seattle air. Would stay here again!
100589,hondar,06/22/2004,Roosevelt Rocks This hotel is a very small hotel which is centrally located. Since it is an older hotel; many of the rooms are VERY small. However; it is very nicely furnished and clean with all of the nice little extras; i.e. in-room coffee; 27 TV; etc.We used Priceline and got the room for $60. We had been assigned a double which was impossibly small...considering we had LOTS of luggage for our Alaska cruise. When we asked for a King room they told us there would be an upgrade charge of $20 per night. We agreed since we had so much luggage. When we checked out they did not charge the upgrade amount.We thought the restuarant was great! Not a 5 star dining establishment by any means; but a great place where locals go. Excellent salads and dinners and the best martinis. One evening we went there for happy hour and then decided to eat in our room. They prepared a carry-out for us on regular (not paper) plates w/real silverware.We think it's a great bargain for Seattle.
100589,ATripAdvisorMember,05/20/2004,The Roosevelt Hotel My 20-year-old daughter I wanted to take a short vacation between school semesters and chose Seattle. I prefer hotels built in the twenties so scouted all the possibilities in Seattle and chose The Roosevelt Hotel... in part for the price compared to others but also because; of the hotels built pre-WWII; this was the one that had a room with two beds. We never turned on the TV which faced oddly sideways to the beds or used the wireless connection available via the TV. This is maybe not a room for a businessman although the room was spacious with two windows (that we opened); a desk and chair; an upholstered chair with an ottoman and a table with coffee and a coffee maker as well as two double beds and an armoire with drawers that housed the TV. The curtains absolutely blocked out the light so my daughter slept until I woke her. There was no refrigerator. (not a problem for us) The bathroom might seem small if you mind (no counter space) but had water pressure that massaged your head as you rinsed your hair and water that got very hot in an instant. The Grayline bus from the airport stops across the street every half hour. The location is great; near the convention center but also walking distance to everything in downtown: Public Market Place; Monorail; Pioneer Square; Seattle Art Museum. Highly recommend this hotel for someone who wants a hotel with taste and style; a room with old-fashioned comfort and pleasing decor and easy access to everything. A great hotel for someone visiting Seattle who wants a great hotel but who plans to spend most of their time out and about.
100589,ATripAdvisorMember,02/16/2004,Classy and Friendly showReview(1651344; 'full');
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100597,Akgambler,12/29/2008,I'm sorry to say I wouldn't stay here again! I have stayed here many times over the years so when I read all the reviews I thought it can't have gotten that bad. In the end; I decided to Priceline because I was going on a short shopping trip; needed to stay out by the airport and I thought I'd go less expensive. I got the Doubletree. I would not purposely stay here again at this point. I was so negatively motivated by my experience I even filled out a comment card at the front desk which is unusual for me.First of all what cookies? Once you are a priceline check in; you are dirt. No cookies. No room in the tower. Valet parking was ridiculous it took so long. Sometimes there was nobody there. Checking in I needed bellman assistance. I waited FOREVER and I do not exxagerate. They explained there is only 1 on duty and they get really busy so they would try to get one for me. The front desk service was inadequate; and several staff members were hard to understand. In the bar (which is being remodeled) the waitress was far less than courteous. They have 3 computers available for internet access. One was broken the whole time; another was broken most of the time; and they were VERY SLOW. And people sat on them all evening instead of minding the time limit. Nobody on staff noticed. I paid for an extra 1/2 day in order to check out at 6pm. But they didn't tell me I'd need to get my key reactivated so with my arms completely full and in a hurry to catch my flight; I go to access my room from the wing I was in (far far away from the front desk) only to be locked out requiring me to put everything back in the car; drive all the way to the front desk; stand in line while TWO people waited on one guy who wanted quarters; and then have to drive back to my wing. The rooms are marginally clean and there is an old hotel smell in the hallways. I left one day at about 8am and there was a room service tray outside the room next to me. It was still there at 9pm that night when I came back.The beds are comfortable. The bathrooms are nice only in that they have a seperate vanity outside the actual bathroom. The nicest thing I can say right now is that this hotel USED to be nice.
100597,moondriver,12/11/2008,But be sure to make your reservation for the TOWER; or you'll regret it. Above average; but listen carefully or you could wind up rating it a terrible experience.The Doubletree is right across from the airport and Doubletree is a superb name in hotels. But at this particular property you MUST ask for the TOWER rooms; and specify the EAST side of the tower. If not you'll be on the International Highway and SeaTac Airport side. And at all cost; DO NOT STAY IN THE WINGS. I repeat; stay in the TOWER; do not accept the wings! There; you've been forewarned! ! (For those of you who know Seatac hotels; this is the old Red Lion. Need I say more?)Priceline gave me an excellent rate of $52; but true to the adage of 'getting what you pay for' a lower-paying guest gets the leavings; and the front desk immediately placed me in a distant lower wing. As I walked the quarter mile through glass skybridges; up elevators; down elevators; through the convoluted maze; I had a strong sense of d茅j脿 vu... and it was true; I HAD stayed there before. The wings of this hotel were an afterthought; the 14-story tower building was a huge success; and of course greed made the owners try to expand on something good and ruined a wonderful hotel by adding the wings. To get to them is an alpine trek; dragging luggage down a hall; up an elevator; through the skybridge; down an elevator; up an elevator to the next; etc. on and on. You can drive to them and park outside; so for a family I suppose you could build a case for them. However the BIG problem is that the rooms in the wings are universally equipped with air conditioning and heating units apparently once the prototype of a JT8D Pratt and Whitney turbojet engine. Low; medium and high fan speeds are exactly the same; a roar that earplugs can't begin to silence. After two rooms I complained so loudly at the desk that the woman staffer upgraded me to the tower; and gave me a $15 discount voucher which I used quite happily on room service. Ironically the tower is older but much nicer than the wings.The rooms have been extensively refurbished and have silent air conditioning and comfortable beds. When I went to the ice machine and filled my bucket there was a black spot in the ice; and when I dug through it I found a swollen and frozen dead housefly. I'm glad I didn't fill my glass to make a cold drink; but that has to be a rare thing and I'm not holding it against the Doubletree... a fly in the middle of winter in Seattle? Hmm; maybe it was there since last summer and finally worked it's way to the... oh let's just drop it!About the d茅j脿 vu; and to risk beating a dead horse; I had stayed there years ago when it was the Red Lion; had the exact same experience; and vowed never to stay there again. Little did I know that Doubletree had taken it over; and was not the old Doubletree. (You can't win!) They have SUCH a good reputation but to take on properties like this erodes my faith in their name... That time I was there for two weeks and I was stupid enough to put up with the turbine pit for several sleep-deprived days before complaining my way into the tower! LOL!It's a huge hotel; reminiscent of a Las Vegas resort. Nice pool; steamy-hot outdoor spa; though the guests coming in through the extensive and far reaching skyway were all shivering and teeth chattering in the near-freezing air. Probably a better amenity in the warmer months. They have an outstanding exercise facility; and as far as food the pan-fried hazelnut crusted halibut on fettuccine made it all the way to my room in great condition for a dine-in meal that was excellent. All in all; Doubletree has done its best to run this pathetic property; but you you can't teach a pig to sing and you can't make a poorly thought out property work to their standards without major structutural changes by the owners. Dollar for dollar it pales in comparison to the nearby Hilton; which I had just stayed at for $50 Priceline dollars and loved it.
100597,gunner772,12/01/2008,Warning: Do Not Stay Here ok let me tell you about my experiance at the Doubletree Hotel. I stayed there for two nights in mid November and I will never go back. When I first arrived it was virtually a ghost town in the lobby. I had to wait close to 15 min. to be checked in. There was only one young lady helping a line of about 10 people. There was a bell desk and concierge desk; but nobody to be seen for the entire check in process; not to mention my entire stay. Now this is supposed to be a full service hotel? . I wanted to make dinner resv. somewhere nice but nobody was there to help. For how much I paid; 179 plus tax; plus parking; 20 for valet; I expect at least someone to recommend a nice rest. in the area. If you want a hotel that is very understaffed and expensive; 14 dollars for a couple of eggs; then this is your place. There are alot of hotels in the area and I would highly recommend not staying here.
100597,CAtortoise,10/30/2008,Would not stay here again We stayed here for 1 night in August since we had an early flight the next morning. Check in was easy and the cookies were nice. Having the printer in the lobby to print your boarding pass was really convenient.The elevators for the tower are not close. We wanted to carry our own luggage and got tired of the bell hops asking if they could take it for us. They were not too thrilled when we wanted to borrow their cart.t was a very long walk to get to the room. The room itself was nice but not for $200.00 per night. The inner hall was quiet but there was a lot of traffic noise from the outside. The bed was comfortable but between the noise of the traffic ( not the jets) and the room fan; we did not sleep well.There was mildew in the bathroom-cleanliness was fair.The shuttle to the airport was very nice and had bottled water.We would not stay here again because of the noise and mildew.
100597,BuddyBird99,10/29/2008,I would not stay there again. The room did not have a microwave or a refridgerator and for the price we paid; it should have had both. The balconies are shared; separated by a metal gate. Furniture in room was damaged and should have been replaced. There is no wireless internet in the rooms; you have to go to the lobby or the lounge. There is high speed internet in the rooms that you can plug into; but you have to pay by the hour to use it. I would certainly not stay at this hotel again. The only thing they really had to offer was a single chocolate chip cookie at check-in. I'll be spending my money more wisely elsewhere and buying my own cookies.
100597,ivee311,10/13/2008,Bad service; great room. The beds
100597,jmee,10/05/2008,Great stay I stayed here for a week in June; and thoroughly enjoyed my stay. For an airport hotel; it was surprisingly quiet; rooms were extremely comfortable and well prepared; and the staff were all extremely helpful and courteous. The only drawback was that the restaurant was a little on the pricey side for breakfast; but there are many places nearby to eat. A great hotel that I would happily stay again in.
100597,GoodTimes30,09/25/2008,Would stay there again We stayed for 3 nights. Loved the warm cookies that they gave us upon check-in; but my hands were full of paperwork; luggage; jackets; etc. The bank of computers available were great! You can't print from any of those; but you can ask the Front Desk to get a key to the Business Center where you can print from. The spa was great as well as the bar. There was a jazz band (3 members) playing one night we stayed and they were pretty good. The concierge was fabulous! John was extremely helpful and gave us great recommendations! We would have stayed there after our cruise; but the hotel would not give us the same rate as what I had booked beforehand. We got the room for $125/night and they were quoting us $199 to add the additional night. No thanks!
100597,ejpiii,09/17/2008,Far better than average Airport Hotel. Good to great hotel; with a few problems. For its main market though-traveling to and from the airport-its a great option. If you have to park there it costs $18 a night and is somewhat cumbersome. It seemed silly to have a rental car there; so I turned it in at Advantage and walked the mile or so back. There is a bus stop right in front of the hotel; I used the 194 to get to SAFECO stadium for a meeting. It cost less than the car by far; was probably faster; and I didn't have to deal with parking downtown. The daily fee for net access is high; and WiFi is only available in the public areas of the main hotel. The hotel can get really busy; and at times the wait to talk to someone on the phone or at the front desk can take a longish time. The gym and pool are really good;for relaxing long haul flights out of your system; and the hot tub is excellent. The rooms are more than adequate; the staff attentive and the 2 concierges especially are really wonderful.
100597,rcarp626,09/15/2008,Comfy bed; bad food; stayed 3 nights If I'd paid full price for the room I would complain. Fortunately; I got the room for $60/night through Priceline. The bed was clean and comfortable. The chocolate chip cookies on check-in is a nice idea but would rather they spend more time/effort on developing a menu for room service that works. I ordered the crab cakes and a cup of the clam chowder. Campbells does a better job on the chowder and I couldn't choke down a second bite of the crab cakes. Bathroom was very clean as were the linens. Staff was friendly. We stayed in the old part of the hotel; not the newer tower; but the rooms were fine. We overlooked the lake or retention pond; whatever it is. It would have been nice if there were chairs on the balconies. Free wi-fi in the public areas was nice. I would stay there again; but not at the full rack-rate. The only real complaint is the balcony areas (stayed in 2 different rooms) - they are chock full of spider webs and the entire outside needs a good scrub. Same goes for the tired carpeting in the halls and rooms. But the for price we paid; it is a good value.
100597,Migizi,09/14/2008,OK for a short stay; not great; CHARGES FOR PARKING Stayed one night here after coming in late; before leaving the next morning. Used points; so I don't know the regular room rate. Overall; it was OK - decent room; nice staff; convenient to airport. but had some issues too. Details...GOOD:--Rooms; in the tower where we stayed; are pretty decent. Plenty big; nicely kept bathrooms; bed was fairly comfy.--Rooms have a small deck; but the view is of the airport - nothing spectacular.--Staff was friendly; both at the desk and in the restaurant.--Location is very convenient to the airport; and pretty quick access to I-5.--Cookies at check in were good. ;)BAD:--YOU HAVE TO PAY TO PARK HERE. This is a pet peave of mine - if you aren't in the middle of Manhattan or the Loop or somewhere that its ultra-crowded; there is NO good reason to have to pay for parking. This place had a gigantic parking lot. I think parking cost $12 or so. Ripoff.--Restaurant staff seemed to be overwhelmed during breakfast; so they fell behind a bit. Food was good; but a bit overpriced.--The doubletree is not just a hotel; its like a little village of condo buildings too; which makes it very crowded and hard to get around the property.--Common areas could be kept up better and cleaner.--The doors to the rooms have a huge gap at the bottom - allows a lot of light and sound in from the hallway.If you are coming late and/or leaving early at Sea-Tac; this is not a bad choice. But you may want to consider other places as well; shop around a bit.
100597,DPhud,09/07/2008,Fine for a quick stay We found the Doubletree to be good for what we needed- a place to stay when our plane arrived late and we didn't want to start driving anywhere until the next day.The airport shuttle was very good- better than other hotels I have stayed in. It seemed to ALWAYS be running; and was very convenient. We took the shuttle from the airport; and then back again to pick up our rental car (save the parking fee).The hotel was fine- a big hotel by the airport. I didn't expect much; but some things were better than average. The view we had was of some large trees and some people's backyards- better than the parking lot for us (but I wouldn't want to live there!). The cookies are; of course; one of our favorite things about the Doubletree chain.If I had been wanting to stay for more than one night; be close to anything interesting (other than the artificially created world of SEATAC); or wanted to get some business done; this would not have been the best hotel. But it is fine for what it is- a quick; convenient; comfortable stay by the airport.One thing to think about- this hotel is used by a lot of conventions. When we were there; there were a bunch of real estate agents who were getting a bit rowdy. We couldn't hear them in our room (thankfully); but they were pretty loud throughout the hotel. The hotel is big and busy; so it always feels like there is some commotion going on in the common areas.We did book directly on the Hilton chain website and got a rate of about $89. It looks from other reviews here like you may be able to do better on Priceline if you don't want your Hilton points.
100597,greeneee,08/27/2008,Good stay; especially for the price Upgraded from Priceline rate at front desk for $10/nite to king bed. I was in the wing far from the lobby like everyone describes but it wasn't that bad of a walk; this is a BIG hotel; what do you expect? Would at least make the request next time to be lakeside; it looked nice with a balcony on a lake. We were on the parking lot side; don't think it was an extra charge. Nice beds; room was quiet; a little dated in some features; e.g. popcorn ceilings; but excellent considering a priceline rate of $65. Bus stop to get to downtown RIGHT outside the hotel; takes about 25 minutes via bus for $1.50.
100597,uvaleg,08/19/2008,Nice conference hotel; more convenient than you'd think! I stayed here for a conference at the end of July; and was pleasantly surprised. This is a typical Doubletree Hotel--great cookies; comfy beds; nice business hotel but not especially luxurious. It lived up to my expectations; but also exceeded them in some ways; such as...-I came to Seattle a few days before my conference and stayed at a hotel downtown because I thought it would be virtually impossible to stay at this hotel and see the sights of Seattle. I was wrong. The city bus stops right in front of the hotel; and for less than $2 (unless it's rush hour); you're downtown in about 25 minutes. I did appreciate the convenience of my downtown hotel after long days of being a tourist; but had I known how easy transportation would be; I may have stayed here the whole time.-They make getting to and from the airport super easy and super speedy. The free shuttle runs every 15 minutes--a much better option than the $40 cab ride to my downtown hotel from the airport! -The staff were all very friendly and accommodating. They even have a shuttle that takes you to a nearby shopping mall for when you're too tired to hike into the city. :) (Although I do not recommend eating at the Rainforest Cafe at this mall... yuck. The Nordstrom; however; had great selection. :) )-The pool is heated! I didn't bring a swimsuit; because I didn't expect the weather to be conducive to swimming; but why not; if the water's warm? So bring your suit!Others are correct that you may get a room that's a bit of a hike from the front desk; but hopefully you only have to make the trip with luggage twice (upon check in and check out); and it's tolerable. Also; several people have complained about the parking fee. Just keep in mind; this is Seattle--it's expensive no matter where you go.
100597,waxthenip,08/09/2008,Pleasant Stay in SeaTac I recently had a pleasant stay at the Doubletree Hotel in SeaTac; WA while visiting the Seattle area for the weekend. This was my first time in a Doubletree hotel and I was shocked when I was given 2 hot chocolate chip cookies upon check-in. The cookies were soft; warm and a nice touch after a long morning of traveling across the country. However; finding our room was a bit difficult. The hotel has two parts; a tower and a motel section that branches off. We were in the motel section and it was a bit confusing finding our room at first but I got the hang of things after a while. For those of you who don't like to walk long distances; you will be annoyed by the large size of this hotel. The hotel has plenty of ammenities but has a lack of an available business center with free internet. All WI-FI access is around the pool area and not available in the rooms - there isn't even a LAN line available for use in the rooms. I found this to be a bit of a setback. There are computers available for use near the coffee shop and the lobby; however those are almost always taken during peak hours. I had the breakfast buffet in the restaurant next to the lobby however I found it the food to be overall bland and boring. Typical hotel food - you'd be better off at the Jack in the Box across the street. However; do walk up international blvd to Sharp's Roasters - you wont regret it. The hotel is not too far from downtown Seattle; walking distance from SEA and not too far from the Tacoma area. Because of the proximity to SEA; various flight crews of various airlines bunk up here quite often between flights. Shuttle to the airport runs every 15 minutes or so and if you've rented a car; get a pass and be prepared to shell out $14-16/day for parking. However; if you have a car and are staying in the motel section; you will be able to park near your section and will be able to cut walking times drastically. Overall; I reccomend this hotel; specifically for a short stay. Gets the job done nicely. Have a nice stay.
100597,amityeric,07/17/2008,Nice Property but some Major Issues After I booked this hotel through Hotwire; I called them up asked about parking; etc. They told me parking was $16 / day (are you kidding me?) and I told them that I was a teacher and attending a conference in the area. I was told that I would get a state employee discount for parking OR that I would get a discount because I was attending a conference.When I arrived; I found the place to be nice and clean and impressively big. I told the lady (who was quite abrupt) at the front desk about what I had been told about parking. She ignored me and said; It's $16 per day. No exceptions. I asked to speak with a manager and she said; He'll just say the same thing; and she did not get him. I again asked to see a manager and again she said; He'll just say the same thing; and she reluctantly went back and got him. It took a few minutes so obviously she was telling him about me . . . and when he came out; he (in the typical managerial type manner) apologized but refused to discount my parking; regardless of what I had been told. Even though he had the capability of discounting my parking; he wouldn't budge - regardless of the fact that I had been told that parking was discounted for state government employees and also discounted for people attending conferences. For that and that alone; I give this place a 2 out of 5 stars. Parking prices are ridiculous; and they don't keep their word. I should have gotten the name of the person who gave me the initial information. Additionally; as with other Hilton properties; there is no free wi-fi in the rooms. Not only are the rooms very expensive; but you have to pay for the convenience of having internet access in your room. I can stay in much cheaper locations (the Marriot; La Quinta; even roadside inns on the coast) and they always provide free wi-fi in the rooms. What a rip-off! They do have free wi-fi if you make the long trek to the lobby; but this is a large hotel so it's extremely inconvenient.The TV was old and small. Much cheaper hotels are offering flat-screen TV's with HD channels . . . so an old dumpy TV seems a bit out of place.So; lousy service; expensive parking; old TVs; dishonest employees . . . I give this hotel a big thumbs-down. I will say that the room was nice; the pillows were big and fluffy; the property was clean and very well secured.
100597,TeachinNV,07/12/2008,Great Stopover My husband and I stayed here for one night prior to our Alaskan cruise. Although we arrived after midnight; the free shuttle was there to pick us up within a few minutes. Check in was smooth; and the warm cookies were a very nice touch.The room was clean; spacious; and very comfortable. We had booked a package that included the room + shuttle to the pier. I was contacted by the hotel a couple of weeks before our trip to reconfirm our reservation; and to find out what ship we were sailing on so they could schedule the shuttle to fit our needs.The shuttle got us to the ship in plenty of time; and with no hassles at all.Overall; I would highly recommend the Seattle Airport Doubletree if you are arriving before a cruise. Very friendly staff; and lovely rooms.
100597,seethesightsUSA,07/12/2008,far from everything I stayed at this hotel with my husband who had a conference here. We stayed in the main building/tower which I strongly recommend. The room was clean and comfortable with a balcony which faced the rear; with a view of trees and a small house with many cats! It was quiet; no doors slamming or sounds from adjacent rooms. There is a restaurant; coffee stand and bar downstairs. I did not use the outdoor pool; but did use the small exercise room which was nice and busy. I did not find the concierge staff to be very helpful and had to figure out many things on my own. You can catch a bus to Seattle in front of the hotel and 20 minutes later you are in downtown. This bus will drop you in Pioneer Square; near the Pike Place Market; and at Westlake Center. If you want to go to Fremont or Ballard; go online to the tripplanner for the bus system and it will give you specific instructions for bus transfers. The bus will drop you right in front of the ballard locks; just tell the driver. The bus is 1.50; ask for a transfer.
100597,PalmBeachFloridaGirl,07/10/2008,Nice experience We stayed at this lovely hotel for a convention. Service was amazing. The housekeeping staff got the rooms down reasonably early. The Concierge was more than helpful. She headed us in the correct direction for a wonderful dinner at Salty's in Redondo Beach. Even gave us free dessert coupons!The restaurant in the hotel was reasonably priced and the food was very good. Our view from our balcony was Mt. Rainier. The halls got a little noisy with people visiting but we understand that. The only glitch was a missed wake up call the first morning; but we were still on East coast time so we were up.
100597,rosesteve,07/06/2008,Good start to our holiday Pool area
100597,STLtravelSTL,07/04/2008,Decent Airport Hotel; Below-Average for Business Travelers If you are looking for a hotel that is close to the airport with above-average shuttle service and great customer service- this is an excellent choice. The rooms are a bit worn at the edges- bathrooms and furniture need updating (bit of a 70's feel); beds are not the best I've seen in Doubletrees- but better than other hotel chains; and the balconies are scary and tacky. However; the rooms are spacious; the vanity outside the bathroom is great for families; and everything seems clean.If you are looking for a one night hotel before a flight or cruise this would be a fine choice. However; if you are looking for a place for a multiple night stay; prefer modern decor; and are expecting great views- this is not the best selection. If you're a business traveler used to Hilton Honors hotels- check out the Hilton Seattle Airport (a block or two down from the Doubletree). I have stayed there as well and found it to be a better selection for a similar cost.
100597,malcliz,07/01/2008,Great Cookies! Airport view from our room
100597,SweetChop,06/27/2008,Convenient for Airport; though a sprawling complex of corridoors The hotel shuttle
100597,GeorgiaGirl40,06/12/2008,Good location for early morning flight We spent the night in this hotel our last evening in Seattle before an 8 a.m. flight. The area around the airport can be iffy; as in many large metropolitan areas. This hotel is clean; neat and offers good value for the money. We felt safe and secure with our small children. AND they have the famous Doubletree chocolate chip cookies!We were wiped out from a long day and wanted to stay in the room for the night and rest. We ordered clam chowder from the menu - much better than I expected - and finished off fruit from Pike Place Market. The hotel has seen its newer days: the carpets are threadbare in some spots and the cement balconies are noticeably empty of furniture. But the rooms are a great size; and we noticed large groups of flight attendants from various airlines staying there as well. The hotel employees were very polite and most efficient: we were on our way to our room within 30 seconds; warm cookies in hand. I went down to the lobby about 5:30 a.m. to print out our boarding passes; and a front desk employee came over to be sure everything was going well and I had what I needed - nice touch.
100597,MarilynKentucky,06/02/2008,Most comfortable beds ever I loved the Doubletree Seatac. The hotel is beautiful and our room was very large. After 2 weeks on a land/sea tour of Alaska the bed was like sleeping on a cloud with down pillows. They provide free HOT wonderful cookies and lemonade or punch in the lobby. The shuttle to airport was on time; but it was a little difficult to find our way into the airport from the dropoff point from the driver's directions or lack thereof. Also; we had to move a table to plug in our coffee pot and the light in the large room could have been better. It is also a long walk from the lobby to our room. Might be difficult for seniors; and they gave us a handicap room because we wanted 2 queen beds. Since I needed the walk to get rid of the calories from the cookie it was ok. They also had free internet in the bar. Would stay there again for sure.
100597,islaforster,05/29/2008,Doubletree - OK No problems here. great view from airport side rooms; beware the glass elevator if you get a high storey room its quite a way up there. breakfast good but on one evening i had the 'juicy angus' burger in the restaurant; would not recommend it. Overall staff very helpful and airport shuttle available 24/7.
100597,rsander5,05/27/2008,Old and needs updating After reading the reviews here; my family was VERY disappointed with the hotel. First; the hotel is going through major renovations in the tower part of the hotel. We stayed in the village part of the hotel; which were found to be old and dark. The room was like staying in a basement; an old and mildew smell. The A/C put out hot air. We put the A/C on 60 and the room immediately heated the room up 89 degrees.I could not recommend this hotel.
100597,berylgreene,05/04/2008,excellent airport hotel Great location with fast frequent shuttles from the airport - the hotel used by quite a few airline employees so the staff is efficient and professional. The room was very large with a nice bathroom and reasonably quiet considering it was next to the airport
100597,TheContextIsRelative,04/24/2008,Great Value With Way More Hits Than Misses Once you find youself confidently in the proper spot on the third level courtesy curb at Sea-Tac; which is no small adventure unto itself; just look for the large Doubletree bus. There is another downtown Doubletree shuttle so make sure you are on the correct shuttle! Only a short 8 minute ride put us at the hotel check in for a signature warm cookie and friendly service. I was originally assigned a ground room floor in a remote building but requested a 3rd floor/top floor room instead; preferably overlooking the onsite pond. Without a blink from the desk clerk; I got my third floor...only later did I understand it was in the tall tower staring at scaffolding that was part of the exterior stucco project occuring this April and May. I had a view of two busy streets; a parking lot and the large Northwest Airlines maintenance hangar each morning. Despite not being informed of this construction on checkin or during my reservation; the workers were of no consequence and I never heard them. I just had to keep a south window curtain pulled since the scaffolding was right....there. I was here for an intense work session anyhow and it wasn't noisy beyond what I expected for an airport hotel so I bit the bullet and kept the room. I'll get the 3rd floor pond view on another visit. I'm sure I could've pushed but just needed to get settled and get busy.The building layout here is rather adventurous so take care to consider how far you want to be from certain features and/or activities. If you do want a view; the upper floors of the tower offer westward views across SeaTac and the Elliot Bay area. Despite the ages of the buildings; the lower structures all have a very contemporary northwest feeling to them with exposed beams and rich details throughout the complex. I found this to be very welcoming and comfortable. Keep in mind the views are limited if any from this complex.The tower room had a corner wrap around deck but no exterior chairs to enjoy the crisp humid air. I did have a chair out for a few evening hours to enjoy the air. Since the deck above partially covered mine; it was like a room extension and the wraparound deck was enormous. Without scaffolding and workers there I'm sure it is downright enjoyable.The room itself was large with a mixture of maple and cherry woods with contemporary shapes and accents. Upon entering the room; to the left is a full sink and closet; with the bath; toilet and another full sink further left and separated by a door. They have the nice touch of a full length mirror on this door; whcih seems to be a rarity for hotels I been in recently. The closet was generous and had plenty of hangars; an iron and ironing board. A few steps further into the room and it oepned up to the bed; a long couch; end table; coffee table; occassional chair; a full size desk and even an adjustable task chair for the desk area. The king size bed was comfortable and had 6 comfortable feather pillows. The bedside table had a phone along with the standard Hilton multi-function alarm clock. Doubletree offers a Wolfgang Puck branded coffee and tea with a special maker for you to use (but you'll have to unplug your computer to do it). The adjacent desk area was comfortable and easy to work on. My only complaint was the single outlet space on the desk shared by the coffee maker. If you have more than three items to charge or want coffee; you'll have to go looking high and low.HVAC was electronically controlled and was easily and quickly adjusted. It was a return air system and was only a low hum. Ther return air register above the stand alone sink was furrier than a pet shop and definately needed a good vacuum and wipe down.Each room is equipped with pay by the day or pay by the hour ethernet internet and I had no problems connecting for service. If you want to save the time or only need it for a short period; the lobby area has reliable wifi for free. I only hooked up one day of my stay and the others I used the lobby wifi for data transfers. Using a webservice you can print directly to the front desk and it will be delivered or you can pick it up. This was a huge time saver and no charge for the service. It works from both the pay accounts and the free wifi.Decor was toward the tans; oranges; and browns in the room; and that kept a nice feeling depite the typical semi sunny and rainy weather during the stay. The room carpet was well kept with only a few stains near the coffee maker. The bathroom was roomy and clean. I still find it hard to overlook the extensive grout mold that seems to crop up at all price points only because it is not a hard fix; it just takes someone using the right material in a proper install. The complimentary nutragena bath condiments were welcome as I like that they are non-allergenic and don't leave a scent of any sort. The best part of the bathroom was the lack of noise from any other resident or function around you. The room was overall a fairly quiet place but keep in mind you are across from a busy airport and a stones throw from one of the bsuiest intersections in the region. You will hear noise and some of it will be loud enough to notice.The features of the hotel are pretty good. The lobby restaurant is pretty good for all meals and the bar/grill could use better service but didn't get so bad as to not be able to recommend it. There is a little coffee and danish spot as well as a full service sundries shop; just be ready to pay airport prices for your purchases. The bright spots are the well appointed health clubs that serve the tower and complex. Among the nicest I've seen in the past few years.The tower room looking west was too low to see anything but high enough not to be insulated from the road and airport noise. I'd go as as high up as possible in the tower to have the view or as far to the northeast as possible to get a room on the pond and some quiet. Everything in between will still have something in proximity - you'd do well to look at the hotel layout and talk it over with the reservation or desk clerk to get the room you really want. Ill be back; but on that 3rd or 4th floor overlooking the pond next time.
100597,sctgrantspass,04/14/2008,We loved our stay at Doubletree Hotel !! My sister and I absolutely loved this hotel. She used the hotel's complementary shuttle which was wonderful.(Especially since I was late arriving in Seattle to pick her up!) I parked my car in the hotel's parking lot. They charge $16.00+tax just to park a car each night!!! That was absolutely ridiculous since we were guests staying there for two nights. The hotel was very big; nice and clean. We had a beautiful room in the tower part of the hotel. We were on the 5th floor and we loved the view and the balcony. The room was very quiet and the beds were extremely comfortable. It would have been nice and helpful to have had a microwave and a refrigerator. The next time that I am in Seattle I would love to stay at Doubletree Hotel again.
100597,Klockars,01/06/2008,Best Airport Hotel This is the best airport hotel we have stayed in; and we have stayed there twice. It has a convenient location and a shuttle service that runs every 15 minutes for 24 hours. We had a large room with a balcony; comfortable beds; an easy chair and ottoman; and a coffee maker - all things we don't always find. We ate supper in their restaurant and I had an excellent salad (large enough to divide) and an exceptionally good Reuben sandwich. There are also other choices; with several restaurants and fast food places within a very short walk. The staff was friendly and helpful and we enjoyed the warm; chocolate chip cookie we were given at check-in.
100597,delmar60,01/05/2008,Excellent value!! This hotel; for what they charge; is a steal for the Sea-Tac area!! Our commute down I-5 took longer than expected so we did not get to take full advantage of this hotel; but what we did was excellent! Hot cookies before we even check in was a nice treat.Rooms are HUGE; shower hot and lots of pressure; and the bed was suberb. The best part is they have 24 hr shuttle to Sea-Tac at no cost!We will stay here again!!
100597,FloridaPixie,01/04/2008,Great hotel for an overnight stay! Stayed at this Doubletree Jan. 1; 2008 before flying out of Seatac on the 2nd. Since it was a really cold; rainy day; we were so happy that the hotel was SO large and spread-out. We'd been visiting relatives in central WA and had felt cooped-up all week in their small house; so walking around the hotel was great! Anyway; Tripadvisor saved us the overnight parking fee; since we read about it in advance and made arrangements to turn in our rental car one day early; then take the shuttle back to the hotel. The shuttle was very convenient and on-time. We stayed on the 5th floor in the tower; and had secured a really affordable (payment in advance) rate online. We found our room very clean; and had everything we needed. The crib (a packnplay) we requested was delivered promptly too. Since we didn't want to leave the hotel with our 2 year old (it was really cold and rainy) we ate in the hotel lounge. Since we had her with us; they sat us out to the side of the actual lounge. We ordered three appetizers and a dessert; and all were excellent and beautifully served. We enjoyed our evening at this hotel; and we ran our daughter around the lobby a lot; and I also used one of the treadmills in the fitness rooms. Overall; we would give our stay a 10 plus; and will certainly use this hotel again before our yearly overnight out of Seattle when visiting my husband's family! My advice--book in advance through the Doubletree website to get a great rate; and turn in your rental early to avoid the parking fee!
100597,mower4427,12/02/2007,Great Beds Stayed at this hotel beause the park n fly. Was an excellent choice; beautiful hotel and great beds made for a perfect start forvacation. Have stayed at cheaper hotels with park n fly and theyare always scary! Pay the extra bucks for a top of line hotel with free cookies.
100597,Insideinfo77,11/29/2007,TERRIBLE Driveway/Valet experience We stay at a lot of hotels; mostly upper-end. This Doubletree has some major service/management problems. I dropped my wife off and left to return the car at Sea-Tac airport. She had five total pieces of luggage. ZERO help from the valet. Indide the hotel as she was trying to get to the checkin area not a single bellhop moved a muscle to help. She was bothered by a rotator cuff and got no help at all getting the bags into the hotel or once in the hotel. She called my cellphone and told me of the miserable service. When I initially arrived at the hotel the LAZY woman at the gated entrance to the hotel could barely rouse herself inside the booth to be bothered with a question about dropping off the bags. Miserable attitude. We've all met ones like her. I later found out that the parking and outside car attendants are contracted out to another company. Its service is so awful I won't name it here. Clearly the inside service is as bad as the outside. My wife (normally a mild; retired CEO of a major institution) was livid. This is a big airport hotel with no food service prior to 6AM (except room service) in Seattle where most cross-country flights leave early or very early and you have to get to the airport early. No help with baggage. The other clear impression is that the bellhops don't provide service; they are there to be hired. If you don't hire them they don't move a muscle. The concept of service is alien to them and this property. The combination of that plus the outside contracted driveway services is lethal. Eventually (probably because of the discussion I had when I returned to the property with him) the front desk manager came up to the room to apologize. That was good service. That was the ONLY good service received. We arrived at the hotel from the Hotel Andra in downtown Seattle. It was excellent.; but for an early departure from Sea-Tac one would have to get up very early there. We didn't stay anywhere else so I have no other recommendations but this hotel has location but NO class.
100597,toenree,11/27/2007,Very comfy beds Stayed there in the tower for one night for the convienent services to airport and car rentals. Very good shuttle service. I love the doubletree beds! I stayed at one on the gulf in FL and it was better. IMO anywhere at the beach is better though!! It's a bit pricey but I know I will always have a good experience at a Doubletree. Gotta love the cookies too!
100597,KatieCanada,11/03/2007,Solid airport hotel - have stayed here several times! I've stayed at the Doubletree several times when I need to fly in and out of Seattle. It's a solid 3* hotel and good value.Pros:- cookies upon check-in - one of my favorite things about the Doubletrees- complimentary airport shuttle every 15 mins- nice pools; rooms are very comfortable with excellent beds and Neutrogena toiletries and Wolfgang Puck coffee- nice food selection in hotelCons:- parking is expensive - $16/night. If you're just crashing for the night; the hotel has 1 night hotel plus x days parking that's not a bad deal- no breakfast- no free wireless in the room - it's a fee - don't remember what it was since I've never used it- HUGE complex - both a plus and a minus - if you get one of the far wing rooms; you have a long way to walk after check-inOverall; I think it's a great value; especially if you get a Priceline rate. The cons for me aren't a huge issue since I'm just overnighting it; but would be more significant for a prolonged stay.
100597,WashingtonAL,10/25/2007,Getting funky Stayed in the Penthouse for one night at $750; their web discount price - no cancellations; etc. Didn't even get a free parking space. I asked if it could be compted and got a snotty reply from the front desk clerk. You would think I was asking for the moon. We had two cars so that was another $50.The shower looked like a nursing home roll in shower with a short little curtain. Kind of odd and the bath smelled of mildew. Very dated fixtures and furnishing; very dark. The patios were concrete with metal rails and no chairs or tables. Looked like a prison deck outside each window - just plain ugly.Parking lots were all unattended except one and the gates were acting up. So had to circle the hotel to exit. Probably will pass on this place again. I will wait for the updating before they get more of my money.
100597,KalsLoisLane,10/15/2007,A fine start to a lovely trip! Exterior of Building
100597,lovtravl,10/14/2007,Excellent Airport Hotel Great location next to Sea-Tac airport with shuttle bus pick up and delivery every 15 min. High quality king bed with great linens; big room; quiet air/ventilation system; flat screen TV; large bathroom with separate two sink areas (one outside rest of bathroom). Has a great breakfast buffet in its coffee shop. Only negative was terrible in room coffee...surprising based on its Seattle location.
100597,Traveldanse,10/12/2007,Enjoyed stay at the Seattle Airport Doubletree! I stay at a lot of hotels; but not usually in this price range. It's a little on the high end; but wow! (Not perfect; but very impressive.) Really nice beds and bedding; housekeeping staff were actually friendly and did a nice job; customer service was very good; room was large; nice toiletries; balcony; airport shuttle. Place is huge and has just about everything you need if you need to stay put by the airport. Would have been nice to have small refrigerator; room service prices and parking fees were steep; and the nearby planes could be a little loud at times. A/C-Heating controls in my room and throughout the hotel (was there for a conference) should be adjusted a little better; but nothing major. Cutest little coffee set up and radio/alarm system. Overall; really enjoyed my stay and look forward to a future stay!
100597,cdth,10/11/2007,Good Room: Clean; Quiet; Comfortable This is a good place to stay for a conference or if you need to stay for a night or two near the airport. The room was large and clean. I heard no noise from the airport; or elsewhere. The bed was VERY comfortable (a Serta mattress).This is a large property with (I believe) five buildings. Out the back of mine (#5) the deck looked out into a forest. The walk from that building to the lobby is about 2-3 minutes. Plenty of eating places nearby; and the bar in the hotel is fine also.You are charged for parking - $8/night for outdoor parking.
100597,maynard7,09/27/2007,A nice place I loved the room the moment I walked in. Very large room with 2 queen beds. The whole place is non-smoking so you don't have to worry about getting stuck in a smoking room. Lovely furniture in the room; but it lacks a fridge and microwave; which would come in handy. Nice bathroom; and lots of Neutrogena amenities.All the pillows in the room were filled with down; so I had to call and request foam pillows. They do nickel and dime you here (to the extreme in some cases). In-room internet is not free; though you can go to the lobby area with your laptop and connect wirelessly there (for free). In-room you have to connect with a cable and you pay daily for that. Parking is absolutely outrageous at $16 + tax per day; considering that all the other hotels I saw on the street (except the Hilton) have free parking for guests; including the Red Lion and the Radisson. I decided to park on nearby S 192nd Street and walk the long block; I just don't like being taken advantage of. Local calls are $1.25; though 800 # calls are free. One pleasant surprise is that they have coin-operated washers and dryers sprinkled about the property for only $1 each. Just bring a zip-lock bag of detergent in case you think you might need to use them while here.There are dining options in the hotel; and there's a Denny's and Jack in the Box right across the street. I ended up at this hotel because I bid on a 3-star hotel at Seattle Airport. When you book through Priceline; you nearly always get a flawed room and this was no exception. Although the room was great; it was about as far away from the lobby as you could get (Wing 5; as mentioned in other reviews). Getting there required walking down a hall; going up one floor in an elevator; walking some more; going down another elevator; and walking the rest of the way. About a 10 minute walk in all; but everyone needs more exercise these days. It does get old after a while; always having to walk back to the lobby to use the free internet. Also; my room was right next door to the Mechanical/Sprinkler/Electrical room. Once in a while there would be some vibrating noise; but I could never pinpoint exactly where it was coming from. Somehow I slept through it.
100597,wantonstoup,09/05/2007,Very nice hotel; expensive parking; terrible business center First I'll say that we got a great rate at Priceline; far below the travel websites prices for this stay; so we are all-in-all very pleased with our stay.The room's carpet had a lot of black stains - far more than I'd consider acceptable. But everything else was very nice and clean.The parking is outrageous at $17+tax per day; but it's not a hidden fee so you can make up your own mind. They do have a free 24-hour airport shuttle that we used to get a rental car at the airport daily and it was very convenient.What wasn't convenient is the business center. It's a 3 minute walk from the front desk; and they require that you get a new access card each time you visit it from the front desk. But 80% of the time; it won' work. We had to go back REPEATEDLY throughout our stay to get new cards. Others we encountered had the exact same problem. It will work once; then stop working 10 minutes later. It's a terrible system - just let my room key access the business center (which consists of nothing but three computers and a printer anyhow!)But we do recommend the hotel. Just bring your own laptop and pay for the internet I guess.
100597,melena99,08/13/2007,Bring Extra Money because they charge for everything! We thought we were getting a really good deal on hotwire so we were really excited UNITL we checked in. We were forced to pay 16 dollars (actually over 17 after tax) a night just to park! You have to pay the parking because they basically lock you in the parking lot where you must use your key to get out. Then you had to PAY for internet per night! OMG this is a three star and they act like they are on such a budget they must charge for EVRYTHING! We asked for a bottle of shampoo and the housekeeper had to verfy when we were checking out before she would give us a tiny bottle of shampoo! We needed a cart to bring our luggage in and they threw a fit!!! They did not want us to take a cart even though our room was at least a mile from the lobby! This is a HUGE hotel and I feel because we booked on Hotwire they stuck us in the crappy and far point of the hotel. I would NOT stay here again UNLESS I wanted to throw my hard earned money away like I just had to do! The only good think about this place was the free cookie they give you when you check in....however with what I paid extra I could have bought a whole tin of cookies!
100597,GEOFFS3,08/06/2007,Nice Place This is definetly a mega-hotel. It's huge. Sprawling wings and a huge tower; it's EASY to get lost finding your room. The staff is generally nice and you can actually walk from the airport (10-15 mins max ) if you don't have much luggage.The rooms are pretty small; but the bathroom and on the large side. All rooms have baconies; although with no furniture. The rooms are newly renovated; although not as nice or modern as a Marriott room would be (i.e. no plasma tv).Nice pool area with a whirlpool which closes strictly at 11PM. You definetly feel safe and secure in this hotel as a lot of airline crew stay here as well.Great place for a quick night; not bad if you have kids either.
100597,SistaTraveler,07/26/2007,Good for hilton honors memebers This hotel is a nice size and is convenient to the airport and restaurants. The fitness room is small but the bedrooms are standard. The staff was very helpful with all my business and pesonal needs. The hotel gave me 3 vouchers for $10 of any meal since I am a Hilton honors platinum members. That worked well for me since the food at the hotel is fairly pricey.
100597,Dianefromohio,07/23/2007,Not worth the money..... Had an 4:00 wake-up call to catch an early plane that never came. Also (perhaps because we used a discount travel site) our room was a very long way away in a noisy area of the hotel....had to walk down several halls; take an elevator up walk again; take another elevator down and walk down more halls. The rooms were far from soundproof. I could hear everything going on in the next rooms as well as doors slamming throughout the night. The plus were the comfortable beds.The $16 charge ($20 for valet) for nightly parking was ridiculous.
100597,sonb,07/15/2007,Loved Everything about it. Would come again I was here for another business meeting. We used the meeting facilities and team and WOW is all I can say. A very attentive team. Our every need was met before we even asked for it. The catering staff; banquet sales staff; A/V team; set up and banquet management were all 100 percent superb. The meeting rooms are very large and comfortable. The A/V equipment is up to date and work great. The food is really good and the catering and banquet team are nothing but hard working and smiles. I strongly advise this space for anyone looking to have a large event or conference.The sleeping rooms were very spacious and comfortable. The beds are soft; but not too soft and the linens are warm and cozy. I loved all of the amenities in my room. Fluffy towels; nice shower head; beautiful balcony that was almost larger than my apartment in New York!!All of the food was really nice. Service was always with a smile and always on time. Everything I tried; I really enjoyed. The eggs benedict was BEST!! Front desk staff was very nice. A warm welcome check in coupled with a yummy warm cookie. Can't beat it. All and all; this is a really great place for a stay or for an event; or both. It is very close to the airport; not to far from downtown Seattle; and just a great place to be.
100597,Shellybells82,07/14/2007,Good location; a bit busy Stayed for 5 days. Location was right across from the airport so noise can carry a bit. Had a room in the tower. Parking can be tough at night when the lot is full. Had to wait for the elevator a few nights during the conventions and a penthouse party one night. Can seem a bit hectic in the lobby when conventions are going on. Free internet on the computers in the cafe/bar area. Room was clean and comfy. Shower pressure was okay. Overall a nice stay and a great value for the price I got. But avoid the common area when there are exhibitors and such. =)
100597,Love2beTraveling,07/12/2007,Comfortable Airport Hotel For $84 including tax service fee via Priceline this was a great deal. Airport shuttle runs 24hrs/day - my [delayed flight] arrival @ 2:15am - shuttle was waiting. Very close to airport. Check-in was fast - was given TWO cookies! - and a room in the main tower (for the least amount of walking). The room was large and comfortable. The beds were great and plenty of pillows. Room had a sink/mirror area outside the bathroom and a second sink/mirror area in the bathroom with toilet/bath/shower.Room was very quiet - no noise from street/airport or hallway.Only downside was no free Internet in the rooms - there was a wired Internet connection in the room for which you could pay by the hour; free wireless could be had by going down to the main lobby - and room service and parking (which I didn't use) would be very expensive.Hotel is within walking distance of a number of eating places.
100597,rojersey,07/11/2007,Caveat Emptor On first glance this hotel looked like a wonderful bargain from Priceline. And; no doubt the price was better than if we had booked it elsewhere. However there were lots of issues. Let's start with the worst: the nice white throwpillows that Doubletree puts on each bed proclaiming the joys of a comfy night's sleep were covered with someone else's hair. Lots and lots of it. Bad enough that this was the case but these same pillows were resting on our bed pillows. Really gross and very unhealthy to boot. Our ground floor room was by chance for handicapped use. The architect must have been drunk since in order to reach the bath towels from the tub you had to clim;b out of the tub and walk across the bathroom. No place to hang a towel near the tub. Now; back to the pillows: the bed pillows were the composition of oatmeal.....mushy mushy mushy. I couldn't sleep and I believe that's the reason I was there in the first place. On our second night the used soaps were left for us and the shampoo and conditioner were not replaced. The conditioner; btw; at all Doubletree Hotels is virtually impossible to get out of the container so it's pretty useless. I would describe the hotel employees as polite and incompetent. We asked for replacement shampoo and it never came. Day two our newspaper didn't show up either. A loud humming noise in our room warranted two friendly but unhelpful visits from maintenance and the gentleman tried his best but eventually shrugged his shoulders and the humming noise continued for the duration. His equipment; btw; was substituting a wastecan for a ladder. He turned it over and stood on it. One other note; this hotel charges for inroom internet (which we never got to work anyway and wound up using the lobby's which was an enormous!!!!! walk from our room...the place is huge!!!) and $16/night for parking whereas every other place in the area provides free parking. Breakfast is also very pricey. Two bagels and coffee in the lobby were $11. without even a paper plate. Skip the Doubltree.
100597,losthat,07/10/2007,Great airport hotel Two night stay on way to Alaska cruise. Room was newly refurbished and very clean. Front desk helpful and the cookies delicious. Looks like an Embassy Suites with large atrium. Bed was comfortable. My only complaint was the HVAC system was not terribly accurate and I ended up opening windows to cool room off. There is an Outback and a McDonalds right outside the door. Shuttle service was very good...took it several times and only waited once for a brief time. Be sure when leaving airport that you take the right shuttle. You may need to call for it. DO NOT take the Doubletree Hotel Shuttle. This is a large bus and does not go to the Doubletree Suites!
100597,Tedf,06/09/2007,Trouble-free at the Doubletree We recently had an overnight at the Doubletree prior to an early departure to Los Angeles. We arrived by rental car - one of the reasons we booked the Doubletree was its close proximity to the Thrifty depot. It looked close on Mapquest; and as it turns out it was about a five-minute walk. Perfect! I dropped my better half and our luggage at the hotel door - you have to get a ticket from the automatic gate to gain entry to the car park; then exit via the manned booth. If you're back out within 20 minutes; there's no charge. The girl at reception was fabulously friendly and efficient; and we were on our way to our room in no time (clutching a couple of warm chocolate chip cookies!). The property is quite old-fashioned; and is slowly being refurbished. Having said that; we really had no complaints with any aspect of the hotel. Our room was quiet; despite being on the ground floor; and everything was very clean and comfortable. One nice benefit was the free internet access in the business centre - much appreciated. As we'd had a pretty long day; we ate at the hotel's ground floor restaurant. No complaints whatsoever. Good food; good service; good pricing. After a good night's sleep; and an adequate if not spectacular room service breakfast; we caught the free shuttle to the airport terminal. All very simple.
100597,lilmm,05/21/2007,Great deal - plus cookies We really liked the Doubletree Sea-Tac. We stayed here the last night of our trip to Seattle (got it on Priceline for $46 - not bad!). The bed was very nice; room was clean; we even had a balcony. It wasn't loud at all from the airport but was loud from the hallway (which didn't bother us since we left by 5 am). They were extremely convenient to the airport. The staff people were really helpful and nice. Plus you get a free cookie at check-in! :)The only complaint is - parking for overnight cost $16; and on top of that; we had $1.40 of tax!!! I can see paying parking for a downtown hotel - but for a hotel at Sea-Tac it seemed absurd to have to pay parking. Overall it was still a reasonable deal though. I would stay again.
100597,AMG007,05/21/2007,OK Hotel for a business trip The hotel is ok for a business trip. Not really top notch new interior; but basically clean. Stayed here the second time in one and a half year. Construction is still!!! going on. They should finish that one. Although I must say; no direct negative impact on my stay.Free-of-charge Wireless LAN in the Lobby is very ok. Less ok ist the miserable quality of the coffee in the lobby coffee shop.The parking fee is outrageous - 16$ per day is too much; SEA Airport vicinity or not.Don麓t go here for vacations in the SEA area - too far away from everything but the airport.Welcome cookie is good and is a nice gesture.
100597,cryetti,05/09/2007,Great deal! Will come again! I stayed in this hotel for 1 day; as a side trip from Vancouver. Yes it is a bit far from downtown; but very close to the airport. The hotel interior itself is a bit outdated; but the room we stayed in (in the tower) was very pleasant; relaxing and modern. I absolutely loved the warm cookies we were given at check in and the beds in our room were so incredibly soft. I actually miss the beds! The hotel staff was friendly and accomodating. I will definitely stay here again when I visit Seattle.
100597,nikswrx,05/02/2007,Second time staying....great deal for the price. This is the second time I stayed here; in preparation for a flight from Seatac the next morning. I have also booked this hotel twice for my parents; and they also really like it. You can get a great deal on this hotel through Hotwire.The rooms are spacious and clean. I love the double sinks; works great when two people are in the room rushing to get ready in the morning. The elevators in the tower are a bit slow; and the last time we stayed here they conveniently broke down as we were on our way to the airport! So; we had to drag a bunch of luggage down about 9 flights of stairs. I heard that they fixed it quickly though; I was just too impatient (and running late) to wait!The shuttle service is great; it leaves the hotel every 15 minutes. Service has always been friendly.And of course...the cookie upon check-in is always my favorite part!Overall; I wouldn't pay rack rate to stay here; but I always get a great deal so it works for me. Try and get a room in the tower; they seem nicer than the wing rooms; and are closer to the lobby if you are dragging a bunch of luggage or have to catch the shuttle. Also; I wouldn't recommend staying here if you are coming to visit Seattle; it is far from downtown and they charge a lot for parking. But going to/from the airport; its my favorite place to stay.
100597,NomadDC,04/23/2007,Rooms a bit dingy The lobby and common areas are very nice and updated. The Starbucks kiosk and bar area is pleasant. This is definitely a business travelers' hotel. However; the only thing new about my room was the bed and the granite countertop in the bathroom. The room was outdated otherwise - brass lamps; old chair in the corner; outdated floral curtains; and outdated shower. The pictures are a bit misleading on the Web site - they make the rooms look nicer and newer than they really are. The shower temperature was difficult to adjust and could basically be set to freezing cold or burning hot. I was in one of the wings on the ground floor. One of my colleagues in the tower said she thought she had a better room than what I described and also had complimentary water bottles; that I did not have in my room. Some positive items to note - there are complimentary computers with internet access in the lobby; but the connection is on the slow side. They give you a warm chocolate chip cookie when you check-in.
100597,setom,04/11/2007,Comfortable; pleasant stay I stayed at this hotel for two nights to attend a conference. The room was very comfortable and the hotel layout and conference space was convenient. I ate several times at the hotel; for breakfast and for a late dinner at the lobby bar; and all the meals were fine. This was a very pleasant hotel to stay at and I would recommend it to my friends.
100597,schumatt,03/01/2007,Enjoyed my stay immensely! Bedroom
100597,dbult,01/29/2007,Good stay Had a 10-day trip planned for out of the country flying from Seatac. Nice hotel and good rates for park-n-fly. Property does need to update their interior decorating but staff was nice and everything went as expected.
100597,rosario07,01/15/2007,Best beds ever! I was pleasantly surprised w/this hotel. Only because I did it through hotwire and didn't know what to expect. I was upset w/the parking fee but i did pay half of what i was suppose to pay for two nights (hotwire is the best!!!). So after the initial shock; I was perfectly fine w/the fee. The sevice was excellent from the time I stepped into the hotel. Guest services were so friendly and yes; those chocolate chip cookies are one of the best I've had! The pillow top beds were the most comfortable beds ever! It felt like sleeping on clouds!!! I will definitely come back again!
100597,HotelCriticDude,01/14/2007,Great park-and-fly value I have used this hotel twice for its park-and-fly package during the holidays. It has always worked out really well. The shuttle service is very good; it runs continuously every 15 minutes; at least during regular airport operating hours. It is right across the street from the airport; so traffic should not be an issue in getting to/from the terminal. I have found the check-in and shuttle driving staff to be friendly and efficient.Each time I have been assigned a room in the main tower; which is very convenient in terms of parking and lobby/restaurant access. The tower rooms have been renovated in the past few years with modern furnishings and bathroom updates; and I find the beds to be very comfortable. I have never stayed in a room in any of the low-rise wings; so I can't speak to their comfort level. There is one wing that is two sky-bridges away from the lobby. I could see how guests assigned to that wing might complain about long walks to the lobby.While I have been happy with the rooms and staff; I find the food is getting too expensive for what it's worth. Entrees at the coffee shop priced in the $20+ range should really be $15-19; especially with no salad included (I hear most hotels lose money on food; and I must wonder; is that a self-fulfilling prophecy?). For those guests with cars; I would recommend driving to the Southcenter Mall area (about 2 miles away) to find dinner at one of the many casual-dining restaurants in the area. There is not much to choose from in the immediate airport area; other than 13 Coins; Denny's and a few fast food places.
100597,hotelchecker,11/25/2006,Hairy Is Scary I've stayed at this location a few times before and was generally satisfied but on my third visit I discovered that the bed linens had not been changed. The bed appeared properly made up but I first spotted some stains on a pillow and then numerous body hairs scattered on the bottom sheet.The night manager who took my complaint listened passively and; without an apology; informed me that a bellhop would be sent over with a key to another room.
100597,Homeboynot,10/01/2006,Nice but some standard ripoffs Nice big rooms; quiet; sink in shower area and outside. Clean with nice beds. Problems were parking is $14 a night; Internet is $10 a day; local calls $1.25 plus 15 cents a minute after 60 minutes. Huge place - you'll need a map to find your room - drive to it don't walk. Only 12 TV channels with HBO.
100597,Allgoodonesgone,09/24/2006,Excellent place to get to the airport. We got a great rate through Priceline. They rate it as 3-stars and we would agree.The hotel is right on rental car return boulevard so it was real easy to take our car back.The hotel charges for parking; but if you are taking your car back after check-in; they will validate your ticket and not cost a thing to stay for a short period.Check-in was easy and the room was huge. We have never stayed in a Doubletree before; but certainly will in the future.
100597,jsgirls,09/18/2006,Not so clean... Booked this through priceline. WARNING- if you do this; you are bottom of the barrel with the staff. Was disappointed with the room. Small; stuffy; carpet was worn and stained and it was on the main floor right along the parking lot...motel style. Had a big spider in the bathroom 20 min after checking in. Asked to change to a higher floor (there's only 2) and they said they were full BUT if I paid more they could find me a room in the (original hotel) tower which has 14 floors. After some arguing; they put us there with no charge. As we were walking out of our motel room; a new couple had already been put there! No one even came to check the cleanliness. We had washed our hands so we'd used a couple towels; used the bathroom...etc. Though we left it clean; i still think it was unsanitary and those poor people looked shocked to see someone coming out of their room. Alot of flight staff stay here on the 2nd floor. Priceline rooms seem to be on the ground floor. Call the property directly and insist on a 2nd floor room. Might help. The tower room was better but the carpet was very dirty and there was a huge clump of long; black hair on the floor of the bathroom. The positives were they have those sweet sleeper beds or whatever so it was a good sleep; pool area looked nice and hottub was relaxing; and they give you cookies on check in and check out.
100597,dougandshelley,09/15/2006,Pre cruise stay After reading a few of the reviews of this hotel; I was a little worried about it. However; once we checked in a was pleasantly surprised and it turned out to be a very nice hotel to spend a night pre-cruise.The hotel is very close to the airport and there can be some noise from the planes. As we are not light sleepers this did not bother us.Check in was pleasant and the staff was helpful. The shuttle was prompt both picking us up and dropping us off to catch our Shuttlexpress bus to the cruise pier. Waitstaff in the coffee shop was friendly and attentive.We were assigned a room in the tower. There are several 4 or 5 story buildings that are connected together and could make it a challange to find your room but we had no problems at all. The room itself was spacious but not overly large and had a nice bathroom. The room was clean and comfortable. There are two fitness rooms but neither is overly large. They did have up to date equipement. There is one outdoor pool and hot tub that we did not use. There were two onsite restaurants; on sports lounge and a coffee bar area with pasteries. The prices in the restaurant were a little high for what we wanted to pay so we had dinner in the coffee shop. Still not inexpensive but it didn't break the budget either. The hot food was hot and cold foods were cold. Overall a decent meal. My overall impression with our stay was this is a very nice hotel close to the airport. I would not be disappointed if we purchased through Hotwire and received this hotel again.
100597,CruiseCC,09/07/2006,Old Hotel This is a pretty rundown hotel. We did not choose it. Our travel agent booked the hotel through a cruise company as part of a package deal. It was about fifteen minutes away from town and very close to the airport. We knew we would have to pay for parking overnight but were unaware of a parking tax on top of the regular fee. The service at the hotel coffee shop was really slow and the waiter seemed really bothered by having to come to our table to see what we wanted. The soup was brought to us pretty cold; but he seemed to vanish so we couldn't complain. Even Denny's would probably have been better.
100597,TarynRick,08/09/2006,Not impressed with service We stayed 3 days at the Doubletree Hotel in July 2006. The front desk staff were grouchy; uninterested and not pleasant to deal with. We experienced this poor attitude with a few other staff members within the hotel. We were quite surprised as this was the only hotel during our two week Washington State vacation that did not provide a fantastic experience. Too bad considering the hotel facilities are lovely and the rooms are comfortable and spacious. I would not stay at a Doubletree Hotel again. It must be an unhappy place to work because it sure comes through to the customer. Spend your money at a hotel that does not see guests as interruptions in their day.
100597,ATripAdvisorMember,07/14/2006,Dirty Sheets Our stay in this hotel was poor. We got to the bedroom at 2 A.M.; after a flight from Alaska. Then we found a used towel and wet washcloth in the bathroom and no soap or any thing else but towels and washcloths. Then I turned back the covers on the bed and found that the sheets had been used; both the top and bottom sheets were all crumpled up at the feet at my side. We slept in them anyway; as we only had 2 1/2 hrs to sleep there. Have you ever slept in someone unknown to you's dirty sheets. It is not nice. You can't help but wonder if they may have had some kind of disease. I mentioned the problems the next morning to the desk clerk. She said she would tell the manager.
100597,catravelgrl,06/18/2006,Decent hotel We took a short weekend trip to Seattle 6/03-6/06. Because of the very high prices in Seattle we decided to stay closer to the airport where the prices are more reasonable. We used Priceline and bid far too high I realized after looking on this site and seeing what people have bid and what was accepted. We did not have a problem with noise even with the close proximity to the airport. We rented a car and there was no problem getting around Seattle. Travel time to Seattle was no more than 15 minutes and the parking was never an issue for us except at the hotel. The parking here is pricey..about 15.00/day. So if you are bidding on Priceline factor that into what you are willing to pay. I tried to bargain with the hotel staff about the price to no avail. There is also a 4.95/hr or 9.99/day charge to use the internet in your room. There is an area in the hotel where there is internet access free of charge. I did like this hotel and will stay again but will bid a much lower price considering all the extras that can be attached. I though the hotel was in good shape and the walk from the front desk to our room was not bad at all. The rooms were clean and the staff was helpful.
100597,Kbrey,05/22/2006,WONDERFUL! My family needed a hotel room for Thursday May 18; 2006. I walked into the lobby and was greeted with a warm inviting woman. I asked if they had rooms available and she responded yes. The staff was friendly and helpful. We went to our room and it was small but very comfortable. The bed was a pillow -top mattress with down comforter and 6 pillows. The sheets were extremely soft. We had a view of the lake. Later that night we went to the Lounge inside the hotel where they have several computers with free internet access. The waitress was very accomadating while I was researching more vacation plans. She offered crayons and paper to the my daughters and served them each milk (that I ordered) in nice plastic cups with straws and lids. The airport shuttle leaves every 15 minutes and it only takes about 3 minutes to get to the airport. Very convienent when you are flying out at 6:40 am.I highly reccommend this hotel! A gem in the Seatac area. One thing to note; they do charge for parking.
100597,Oftenonroad,03/21/2006,In need of repair in many ways Physically; this is a very tired property. While renovations appear to be underway according to signs; the hotel infrastructure shows its age. Even where renovated; the hotel still needs work. My room; in the renovated tower; had very insufficient lighting and a bathroom that had seen better days. Provided amenities (e.g.; soap; shampoo) were low quality. The tower elevators; which run on the exterior of the building; were quite cold.Staff wise; this hotel also needs renovation. Service in the more upscale of the two restaurants was almost unbearably slow and the food was cold when it finally arrived after over a hour at our table.
100597,barneysweatshirt,01/26/2006,Nice Place Very clean and pleasant stay. Great pool and hot tub.I only heard 2 airplanes the whole night and they weren't loud. Very nice front desk. The only thing that I was mad about was the $14 per day for parking; which Priceline fails to mention!
100597,Jette,12/23/2005,Great Stay at the Doubletree Stayed here one night when I tagged along with my husband on business. We had an updated room in the Tower and it was very nice. The service in the bar and restaurant was excellent. Would definately stay here again.
100597,tatabob,11/03/2005,Fine if you are in new wing Stayed here Labor Day weekend 2005. Previous reviews are very acccurate. We stayed in the updated Tower Wing. Room was spacious and very nice. However the rest of this hotel has not seen a renovation since the 60's. Room was very quiet.
100597,ATripAdvisorMember,10/18/2005,Nice hotel I stayed at this Doubletree for a conference in October. I had read some reviews and got a little concerned but I was pleasantly surprised. They are remodeling the rooms. I was in wing 3 and it was complete. The beds/linens are nice and comfortable. I didn't use the restaraunts. I would stay here again.
100597,daisymay1,09/28/2005,Great Value! - Large Room - Comfortable Bed I was very pleased with my stay at this hotel. The room we stayed in was beautiful! Newer furniture; very comfortable bed with nice linens; two large sink areas and super clean. The front desk staff was friendly and helpful. We enjoyed the spa/pool area and they have a nice lounge with free internet access terminals. Free shuttle to the airport got us to the terminal in about 3 minutes! If you are looking for a place to stay near the airport - this is a great one!
100597,CubbyandGman,09/21/2005,Best Attribute is Proximity to Airport Rooms are not particularly posh or large. Ours was kind of dingy; definitely in need of a remodeling. My wife and I stayed only 1 night before flying out of Sea-Tac the next morning. Hotel was fine for our purposes; but I wouldn't have wanted a longer stay there. Got room on Priceline for $49. Parking added an extra $12 (exorbitant; but I guess standard for many of the airport hotels). Bed was allegedly a queen; but it seemed more like a double. Business centre internet access was free and open 24 hrs. (must get key from front desk after hours). Pool and whirlpool were nice; but would prefer 24 hr. access like health club. Room service was typically expensive and food was average at best.
100597,ATripAdvisorMember,09/06/2005,Great value Stayed 2 nights 09/01-09/03. I got a room (2 queen non-smoking at the furthest wing from the front desk on the first floor; room facing lake) for $35 at priceline. Parking is $12+tax/night. Staff was friendly. Got a welcome cookie at check in. I requested main tower room; but she explained it was a convention week and she can only give us the room at the wing. Main tower where front desk is located seems to be pretty new and clean; but when I walked into the wing building; there was musty smell; but as I walk deeper into the hall way; the smell is gone. This was a non smoking building but room had a slight bit of cigaretts smell. I was a little disappointed but the smell did not bother me too much. Bed and pillow was surprisingly comfortable and clean. Bathroom area has 2 sinks (one inside bathroom and one outside) so couple can get ready at the same time. Hotel located 15 mins away from downtown Seattle. Almost walking distance from the airport. If you have a car to get around the city; I recommend you stay around airport area to save on expensive hotel room.
100597,bernardlee,08/30/2005,Nice hotel very close to the airport We stayed one night at this hotel. This hotel has huge rooms and is very clean. They even have a heated pool.The only bummer is that parking is $12 per day (plus tax).We got an excellent rate on hotwire ($54).
100597,ATripAdvisorMember,08/22/2005,Clean and hugh The room is hugh; and it's very clean. Although it's closed to the airport; the room is well sound proof. There are restaurants and grocey store in a short driving distance. The self-laundry service is also great. My room had a balconey with a lake view. Overall; highly recommendated.
100597,cmbtravel,08/11/2005,So-So This is a lovely hotel but the service is certainly lacking. The first time I stayed for a conference; the front desk was overwhelmed and not helpful; but I wrote it off to the crush of people. During this second trip; they still were understaffed at the front desk. I waited for my room; was told I was not entitled to breakfast since I hadn't paid full price for my room (I had a discount/points deal). Okay; I thought; I'm saving $60 a night; so I can do without breakfast. I hauled my suitcases (it's a long walk to the tower rooms) only to find that there was someone already in my room. I tried calling the front desk--no answer. Waited a few mintues; not wanting to haul everything all the way back to reception; and called again. It rang and rang--no answer.When I returned to the front desk I was waved to the back of the line although I had just waited in line to check in. Now the line was a bit longer. I waited while they waved other people ahead of me. Finally I stopped that and stepped up to the counter to let the woman know that I had been issued an occupied room. Well; the computer says its empty she said; looking at me. Are you sure?Eventually; we sorted it out and I was given another room. Here's a tip--don't let them put you near the ice makers (in the tower; ask for rooms higher than 10--110;210; 310 and up). The machine was really loud. The walls are very thin. Perhaps the rooms in the wings are better. I assume I was given the cheap room because of my dimished status; but just be careful where they put you.Now; having said all of that; it is a clean; safe hotel and is probably fine for the night before or after a trip; but I'd avoid a long stay.
100597,SarahP1118,08/08/2005,Decent airport hotel The Doubletree Seattle Airport is a large hotel convenient to the airport. We stayed there for one night after arriving on a late flight; and had gotten a very affordable rate on Hotwire. The room was very large and clean; and the warm cookies on arrival were delicious. The bed was quite comfortable. We also had our own balcony overlooking a pond. This property is quite large (900+ rooms) and is very spread out. Our room was about a 10-minute walk from the front desk. While we didn't mind the walk after our long flight; travelers who want an easy trip to and from their room should request accommodations that are as accessible as possible.All in all a fine experience. I would stay here again.
100597,ljhnz,07/28/2005,Great room in Tower We stayed one night at the Doubletree because of its location right next to the airport. We had a room in the tower. The appearance of the room may have indicated that it was recently renovated. We were very pleased by the decor; balcony and double vanities; one inside the bathroom and one outside. The bedding was quit plush; the best we had during our visit to the Seattle; Burlington; Port Angeles; Forks and Mt. St. Helens areas. The large pool was heated and very warm. I would estimate the water temperature to be around 85-90F. Beware - this property is very large with many rooms.
100597,ATripAdvisorMember,07/14/2005,Convienient to airport The Doubletree was very convenient to Sea-Tac Airport. The price was right; the rooms were large (with balconies) and the warm cookies at check-in were good. Even though there were a lot of guests at the hotel; I appreciated not hearing any outside noise in our room. Large pool and hot tub.
100597,BJM,06/17/2005,Good Airport Hotel Stayed at this hotel night before leaving for Alaskan cruise and then again on return. Found the staff friendly and helpful. Loved the free warm cookies on arrival - a nice touch.The rooms we stayed in both times were well furnished; large and clean. The beds were very comfortable and there were nice big pillows.We had a breakfast and a lunch in the coffee shop; off the lobby area - both meals were very good and the service quick and friendly.Hotel has free airport shuttle every 15mins which was also good.The swimming pool was a good size; very clean and a pleasant temperature - my swim was most enjoyable - plenty of clean fluffy towels poolside.Very impressed with the hotel.
100597,PoblanoJ,06/09/2005,Comfortable Airport Hotel I stayed here for one night in May; 2005 -- my flight arrived at midnight and I was renting a car the following morning to drive north and just wanted a comfortable bed near the airport. I reserved and purchased the room on Priceline (3 stars; $45). The aiport shuttle circulates frequently and drives you the very short distance to the hotel (practically across the street from the airport). The lobby had a classy feel -- just what you would expect from an upscale property. I was assigned a room in one of the wings (not in the tower which is touted as being better elsewhere on this page). It was 1:00 a.m. when I reached my room and I could not make the key card work in my door. I went down the hall to a house phone and phoned the hotel operator who sent someone to assist me immediately. He got the door open on the first try with no problem and three minutes later; my phone rang and it was the hotel operator Just checking to make sure you were able to get in; dear. The room was clean. The bed was very; very comfortable. The curtains really darkened the room. A lobby cafe has inexpensive breakfasts (fruit; yogurt; and granola parfait for $3). I didn't explore the swimming pool or health club. All in all; a perfect place to stay if you are arriving at SEA-TAC airport late at night or are leaving on an early flight. I would stay here again in a heartbeat.
100597,ATripAdvisorMember,06/08/2005,Good deal if staying near airport I thought the Doubletree was an above average airport hotel. My friend and I always judge a hotel by a number of factors and the Doubletree scored well for water pressure; room space; temp control (how well the AC works); beds bonus points for a warm cookie on check in!The only issue I really had was that our room was sooooooo far away. We got in at midnight from our flight and then had to drag our luggage (well technically the bell hop did most of the dragging but still) the very last room in the very last building. That aside; everything else was more that sufficient. Oh yeah; we also didn't like the fact that for $1 the vending machine gave you a teeny tiny dasani! But for the price I paid on Priceline; I would absolutely stay here again if I needed to be near the airport.
100597,CaptainBristol,04/30/2005,Your typical airport sleeping factory I pass through Seatte; either for business or vacation; several times per year and I use Priceline if I need a room close to Sea-Tac Airport. A $35 bid for a 3-star room in the Sea-Tac hotel zone will often get you into the Doubletree. By the time Priceline adds on taxes and fees; the cost goes up to $47. Because of my flight schedules; I merely use the Doubletree for sleeping. I arrive at night and then catch an early flight the next morning. Therefore I can't comment on the hotel's public amenities; I never use them. This Hilton-managed; chain hotel is almost certainly the largest in Sea-Tac. It has hundreds of rooms; some of which can be quite a hike from the lobby. Be aware of that if you have a lot of luggage. Once you get to your room; however; it will probably be reasonably clean and reasonably quiet (except when school groups or conventioneers have filled the place). The matresses are reasonably comfortable and the linens are of reasonable quality. The free shuttles to and from the airport operate with reasonable efficiency. The warm cookie the desk clerk gives you at check-in is a nice touch. Nevertheless; there is nothng remarkable about this hotel. It could be on any airport strip in any mid-size city in North America. Across the street from the Doubletree is one of the locally-owned Roasters bar and grill restaurants. It is a good place for a beer (lots of drafts on tap) and some roast chicken or a burger and fries. For more upscale dining; check out the 13 Coins. That restaurant is on the same side of the street as the Doubletree and about two blocks north. The food there is good; but a dinner for two will probably cost you more than the room at the Doubletree.
100597,ATripAdvisorMember,04/06/2005,Great Value The first time I booked here; I was very impressed with the property. There is a beautiful pool and jacuzzi surrounded by huge rhodedendrons. The rooms are huge and it's right across from the airport with round the clock shuttles. Book through hotwire and get the $100 room for half price.
100597,ATripAdvisorMember,03/30/2005,great experience We stayed in this hotel in October of 2004. We were in a great suite in the tower. Our suite was very large; with two bathrooms; one with a big jacuzzi tub; plenty big enough for two; and one off the bedroom area. When you walked in the door to your right was a wetbar and a large kitchen sort of area; keep walking and you come to a dining table for about 4 people. Next you come to a living room with a sleeper sofa; coffee table and chair; a television in an armoire and next to that a desk and chair. There was a seperate sleeping area with its own TV armoire and chair. The suite was on the corner of the building with a view of the planes taking off from the bedroom and a view of a lake and the elevators from the living/dining room. The whole suite had no outside walls; just windows and a wrap around; good sized balcony. We were very satisified with the suite; and the service we received. The cookies upon check-in were a very nice treat. At only $150.00 or so we found it to be an excellent deal; and the clerk at the front desk waived the parking charge for us when we inquired about it. We found the best price was the net direct rate at Doubletree.com; however if you get that rate it is charged immediatly and non-refundable. We liked it so much that we are going back in April.
100597,PlateMan,01/25/2005,Yuck Not the best of hotels. I was in one of the wings. Hotel is old and visably unappealing. It says its on 35 acres; but they literally use all that area. Parking gates to get in and out of lot. Very big hotel; not very good hotel though. If I returned to Seattle; I would most likely skip this place.
100597,Jellypooh,01/13/2005,Worst experience This was a horrible place to stay. We stayed in September and had the worse time. We check in with no problems; but we go to our room after visitng some sites; we had no heat (a low of 35 was in order for the evening); we had no hot water; and wet carpet. We complained when we checked out (which they were going to charge us more); but nothing was done. I ended up writing the corporate offices who ended up giving us the room for free. I guess it made up for our bad stay and our cancelled flight home.
100597,JLM990022,11/15/2004,Go for the tower rooms! I stayed here on November 7-8; 2004. When I read the previous reviews; I asked if my reservation was for a wing or a tower room. It was for a wing room but the reservation staff courteously changed it to a tower room. Access to the tower is by external glass elevators. My room was large; quiet and had a small balcony. There was a stain on the carpet but otherwise it was clean and well maintained. The room was equipped with a coffee maker; iron ironing board and blow dryer and there were 2 sinks - one inside the bathroom and one outside. The room did not have a refrigerator or microwave; the high speed internet connection in the room cost about $10. There is no complimentary breakfast; there is a coffee shop and an espresso bar that also sells yogurt; bagels and pastries. The hotel has a complimentary airport shuttle that runs every 15 minutes; 24 hours a day. I was attending a large conference held at the hotel. My co-workers with wing rooms said they were 'okay' and they heard some noise from neighboring rooms. The wing hallways had a damp smell. One wing building was closed for renovation.All staff were very courteous and helpful. For me the location worked well since I was attending events at the hotel and didn't have to rent a car to get there. If I had transportation and didn't have events at the hotel; I would look a few miles away for a better buy for the money.
100597,ATripAdvisorMember,11/03/2004,Old but still nice Just stayed at the Doubletree at Seatac and was a little apprehensive based on the reviews contained here. However; there was no need to worry. I stayed in the tower and the room; while in need of some updating; was clean; spacious; and very comfortable. I did have a problem with the telephone and it was quickly fixed by the maintenance department. I had no other problems at this hotel and would gladly stay here again.
100597,ATripAdvisorMember,09/29/2004,Needs work This hotel disappointed. As a Doubletree; I expected a GOOD three star property for my stay on August 27; 2004. What I found was rather run down and shabby. We were told we had a great view of the lake from our room. There was no lake visible. The bathroom was dirty and stained. Carpet was old as were the other furnishings.Coffee shop service was horrible. Waited forever to be seated and there were only 3 others in the place. Waitress never brought the items we requested and the order was askew. We had to go searching for our check to pay it. This Doubletree is very tired; and more like a 2 star property than a 3 star. It looks nice on the outside;; but inside it is very shabby and used.
100597,ATripAdvisorMember,09/28/2004,Old Doubletree in Seattle showReview(2606683; 'full');
100597,ATripAdvisorMember,09/10/2004,Additional Parking Fee!!! showReview(2522353; 'full');
100597,ATripAdvisorMember,08/18/2004,Pay for what you get... showReview(2457603; 'full');
100597,chrisschene,06/23/2004,Shabby and run down; slow service showReview(2217018; 'full');
100597,ATripAdvisorMember,06/07/2004,a good evening showReview(2159107; 'full');
100597,lawahoo2001,05/05/2004,If you stay here; request a room in the 'tower' (the new wing) showReview(1872076; 'full');
100597,ATripAdvisorMember,04/23/2004,Doubletree Seattle Airport - Great Place. showReview(1832479; 'full');
100597,ATripAdvisorMember,03/24/2004,Unbeatable price showReview(1742628; 'full');
100597,ATripAdvisorMember,08/31/2003,Shabby Digs showReview(1270088; 'full');
100597,flygirltoo,08/05/2003,Wonderful stay showReview(1213365; 'full');
100597,lass,09/25/2007,gutes Preis-Leistungsverh盲ltnis showReview(11665100; 'full');
100602,Seeintheworld,12/08/2008,Wonderful! Clean! Will return! Great property! Great room! Wonderful towels! We really appreciated the mini-fridge and microwave as we warmed up Thanksgiving leftovers. The cooked-to-order breakfast the next morning was delicious. The only downside the was the girls' soccer team who also stayed there and had entitlement issues and didn't like standing in line for breakfast -- not the management's fault. I would recommend this hotel to anyone and will stay here on return visits.
100602,u12mjw,11/02/2008,Great Location Great Rooms This is not only a great hotel if you are travelling in and out of seatac but; as they are suites; its great if your also visiting seattle. Its 3 minutes from a massive shopping mall; 10 mins to downtown seattle and not far from the museum of flight which is brilliant. Rooms were clean and smart and we stayed in one of the renovated rooms which was loverly...room 405 i think.Staff varied from overly helpful to kinda grumpy but that didnt affect our stay!
100602,75Bosox,09/23/2008,Worked great for our family We got a great rate for this Embassy Suites by prepaying on the website. Cheaper than several comparable chain hotels in the area. The room fit us perfectly. We had 6 of us and the two 'boys' crashed on the hide-a-bed which wasn't too bad as hide-a-beds are concerned. The 4 girls all slept in the separate bedroom; the beds were full size at best but nobody complained. The pool was well kept; we went twice. One time it was way too crowded as was the hot tub. The second time (morning) it wasn't used nearly as much. We never did manage to get the sauna to work properly. Location was convenient for our needs. Took in a ballgame; and girls wanted to shop around the renovated Southcenter mall. It was a quick 10 minutes to the ballpark and we miraculously avoided traffic. The location isn't anything special other than convenient.My only gripe was the breakfast. Not the hotel's fault as we were there on a busy weekend but holy cow. A total and complete zoo. The staff worked hard to keep up but it was out of control. If my kids hadn't wanted to eat there so badly I'd have just went and had breakfast elsewhere.Other than the breakfast deal (which is a great bargain; and on regular days I'm sure is great); I'd recommend this property for anyone seeking a functional; convenient and nice/clean property.
100602,jfbrown55,08/31/2008,Embassy Suites - good as always We stayed here our first night in Seattle and it worked out very well. The room was a typical Embassy Suites room; which always works out well for our family of four. We love the Happy Hour in the evening; and the breakfasts are always good with lots of delicious options for everyone. Breakfast was busy; but not too crowded. This Embassy Suites has a free shuttle that will not only pick you up from the airport and return; but also take you to any place within five miles of the hotel - for no charge. Since we were not scheduled to pick up our rental car untl the next day; this was great. Our room was not ready when we arrived; so we left our bags with the front desk and had the shuttle take us to the Mall. There is a beautiful large mall very near the hotel. We went and saw a movie; then gave the Embassy Suites a call and they came and got us. No problem; no long wait; no charge. After Happy Hour we decided to go 13 Coins for dinner; which is a wonderful 24 hour restaurant near the airport. Again; no problem. The shuttle driver took us there and then we called when we were ready to go back. Of course; we were sure to tip our driver who by the way was very friendly. We almost felt as though we had our own personal driver!I have no complaints concerning our stay and would be more than happy to stay here again. It was both relaxing and comfortable.
100602,mlrmom,08/26/2008,Great breakfast We found this hotel through the Jet Blue website and were very glad we did. We arrived at SeaTac late in the evening and wanted to just get a good night's sleep before driving to Bellingham the next morning. We found the shuttle easiliy. The driver was very friendly and careful (the shuttle itself was sure squeaky though). Having already made a reservation; check in was easy in the elegant lobby. The room (two queen beds in a bed room and a pull out sofa in the living room) easiliy accomodated our family of five. There was one standard bath and a microwave; coffeemaker and refrigerator. The linens were clean. The best part was the made to order breakfast. It was wonderful and my kids wanted to go back there the rest of the trip! Omelettes were made to order along with bacon; sausage; hashbrowns. On the side were juices; yogurt; hot beverages; cereal; fruit and breads. We would definitely stay there again.
100602,jojobeanWashingtonDC,07/07/2008,Hotel okay; Front Desk Staff TERRIBLE We stayed at the Embassy Suites hotel the night before a cruise. My wife had made dinner reservations in town for us at a very nice restaurant. Upon arrival (4 pm) the hotel check in staff (Jasmine) told us our room wasn't ready but that a similar room was ready. We took that room and requested she call a cab for us as we needed to run to the room; freshen up quickly in order to make our 5 pm reservation. After returning to the lobby in 15 mins. time; we asked whether she had called; she (JASMINE) assured us that she had. We waited out front for 20 additional min. and no cab. I went back in and asked her what cab line she called and she couldn't tell me. JASMINE NEVER CALLED THE CAB. Long story short; she said she would call again and we waited till 5 mins. past 5 and nothing. SHE DIDN'T CALL AGAIN. We ended up taking the shuttle to The Claim Jumper and had dinner there. Needless to say; we were very angry but the front staff could care less! WE WONT STAY THERE AGAIN.The room was dated; but okay. The breakfast was good.
100602,sigs99,06/23/2008,Great hotel The one night stay at this hotel went on w/o any problems. We checked in early with a very friendly staff. Our room was clean and had plenty of room. The managers special at night was great which we spent the entire 2 hours at. The breakfast the next morning was awesome. We used their free shuttle to and from the airport. The price could have been a little cheaper.
100602,Ringocat,06/01/2008,Overall a Good Stay; not Perfect Great location; close to 7-11; Target; Southcenter mall; Starbucks and lots of restaurants. Our last time in Seattle I booked a hotel 2 hours from the airport; and after flying 5 hours from Atlanta this was a bad idea. This time we made it to the hotel in minutes; with th rest of the day to relax and recover.We used Hilton points to get a free room; so I can't complain too much; but if I had paid I would have been a little disappointed. The check-in was great; very friendly and helpful staff. The room on the 8th floor had a stale/foul odor; and if we were staying more than one night I would have asked to change. We brought air freshener so it was OK. This is another hotel with no exhaust fans in the bathrooms; so air freshener can help.I like the two room suites; plenty big; plenty of counterspace; and the room was clean. The walls are paper thin; but there's nothing they can do about that. When our neighbor's cell phone rang (it was on vibrate) I thought it was ours. Wow! Fortunately we had quiet neighbors and got a good night's sleep.I read the great reviews on breakfast; but we didn't go. At 8:30 there were 50 people in line; same at 9:00. By 9:30 the line was down to 40; but I already picked up our brakfast at Burger King down the street. Maybe it's just because it was Saturday; and the hotel was sold out; with lots of familes (softball tournament); but I didn't have the patience for that line. The Manager's reception from 5:30 to 7:30 pm was great; almost no waiting for drinks. We went to the bar after; and the entertainment was great. A girl singing and playing keyboards with mostly recorded music; but she was great. Charging $9.95 a day for internet access is so.... 20th century! There's a clear signal from the Best Western across the street; for free of course; so don't pay.Overall; some good; some bad.
100602,Misdamina,05/28/2008,Great staff; great experience My husband and I stayed at the Embassy Suites on our wedding night; as we flew out for our honeymoon at 5am. Our experience was wonderful! When we arrived at the hotel; the staff had upgraded us to a nicer room. When we got to our room we found a bottle of champagne; popcorn; a free movie certificate and a card (signed by the front desk staff) in our room. We were thrilled that they thought of us and made out wedding night that much more special. We went down to the lobby for happy hour; where we enjoyed a complementary glass of wine and beer and then had dinner at the hotel restaurant; Rings. The steak and lobster were great and the waitress was very friendly.Even our free shuttle to the airport was great; because of the friendly driver who made us feel comfortable even at the early hour.I can't say enough good things about our stay at the Embassy Suites!
100602,coolhand18,05/22/2008,Perfect family hotel There are quite a few good things about this hotel. It is so nice to have a suite with a separate sitting area. When the kids go to sleep you still have the option to stay up awhile. The nightly manager's reception is a wonderful way to start the evening. And the made to order breakfast is second to none. I was blown away by the offerings at breakfast; ie omlettes; bacon; sausage; eggs; pancakes; and much more. Only one criticism would be that they could upgrade the facilities. They also have a problem with beatles. I understand that they fly in through the windows. Still; kinda yucky. I would still absolutely recommend this to any families for a nice getaway.
100602,IdahoCoug,02/04/2008,Typical Embassy Suites Pretty typical Embassy Suites; we actually stayed in their two bedroom which was nice. Had a larger more comfortable living area with larger TV. I also like the breakfast at this location more than other Embassy Suites I've stayed at.
100602,LacrosseMom9,12/25/2007,Embassy suites exceeded all expectations We stayed at the Embassy suites with our field lacrosse team for a tournament at the Starfire sports complex. The location was excellent; a few blocks to the fields; shopping; restaurants and a Costco. The accomidations were great; perfect for families. Clean; spacious and well equiped.Despite the open atrium design the bedrooms were quiet. The hotel was fully booked with lacrosse teams and management was on top of keeping all the kids in line and ensuring a comfortable stay for all their guests. What impressed us all was what was included in our room rate. ( Team members recieved a tournament rate of $109 per night). This included a full cooked to order breakfast - omlettes; scrambled eggs;pancakes; french toast; bacon; sausage; muffins; cereal; oatmeal etc. and a nightly managers reception with complementary beverages - alcoholic and non; for TWO HOURS ! Afterwards we were welcome to remain in the atrium and mingle with the other guests and teams which was great; sure beat cramming into each others rooms to visit; as often happens at tournaments. The open concept allowed parents to monitor their children; while still able to socialize themselves. It was great ! We are hoping to return next year and will definately look for more Embassy suites when traveling anywhere else in the future.
100602,NICOLEandJACOB,09/21/2007,exceeded expectations i stayed at the embassy suites for a week while i attended a conference there for work. it totally exceeded any expectations i had.the bed was perfect. i meant to look at the brand before i left so that i could get one at home; but i forgot. the room was clean; the shower was comfortable.free happy hour every night includes beer; wine; and a full bar; plus snacks. i would stay here again for business; but it's too far from the center of town to stay on a tourist trip.
100602,TravelPro55,07/26/2007,Decent place; close to airport I stayed one night while in town for a couple of quick business meetings. As my schedule was pretty full; I didn't get back to the hotel in time for the manager's reception; but I did pop into the bar for a bite. I recall it as being busy and loud (typical of a hotel bar). The food was OK; but the house wines left a bit to be desired. My flight out left early; so I didn't get to experience breakfast the next morning.The room itself was nice: large; clean and well-kept. The staff seemed pleasant and helpful enough.One oddity: the shared computer -- the closest thing to a business center -- is right in the lobby. That's not bad unless you have e-mail you really don't want people seeing over your shoulder. The other facet of that arrangement is that the computer is accessible to kids who tie it up for long periods either gaming or IM-ing their friends. And the hotel staff doesn't seem inclined to enforce the age restrictions too tightly.Generally; a decent business hotel for value-oriented travelers.
100602,annmarieda,03/03/2007,What a wonderful place! My family and I live somewhat locally. We were scheduled to fly out early in the morning and decided that staying in a near by hotel would be easier than driving the extra hour to the airport in the morning. We have always had good stays at embassy suites; no matter what the location. We decided to stay at this embassy despite the fact it is not right at the airport. I was pleased to find that they beds and bedding were upgraded from the last time we stayed here; making them extra comfy. The room (as usual) was very clean and large. The staff was extra helpful. Knowing that we would need to have a 4am wake up; we knew that we needed to try and get a good night sleep. We saw right after check in that there were many groups. (often this hotel is booked for birthday parties) I went to the front desk and explained that we would need to not be next to a group and asked how close were were. The front desk person noted that although there is no one right near us; she would rather just move us all the way to the top floor where there would be no one above us and only a single person to one side of us. Then she suggested to us that we take advantage of their shuttle to the airport. We had not even considered this. Our plan was to drive early to a lot we normally park in when we fly and then take their shuttle. This would have taken more time plus we would have had the cost of parking for the week. The shuttle in the morning from embassy was excellent as was the return from the airport. I must admit I was a bit hesitant; given that their parking lot is not secure and the location may not be the most friendly at night. I was pleased to find that our car was fine when we returned. With our large family; embassy suites is always our first choice for hotels!!!
100602,Pharmatraveler,10/18/2006,Big rooms; good stay Hotel is nice and has big rooms. I was there on business and found the staff to be nice; the rooms clean and big; and free breakfast good. Hotel has very small gift shop. It is a little tricky to get to from the airport.
100602,kmarsh99,10/17/2006,Great Stay I stayed at the Embassy Suites for 1 night on business. It was a very nice hotel; big rooms and comfy beds. The managers cocktail hour and breakfast buffet were both great. I would recommend this hotel - very clean and a good location.
100602,willbegone,12/11/2005,Rennovation in progress; parking is so-so; security questions view toward living room front door
100602,caymanbabes,10/16/2005,Good but a few problems Checking in was the worst experience of our stay here - the lady we dealt with was truly hideous - though we discovered she was NOT typical of the front desk staff. Everyone else was lovely and in fact apologised for her. But she did put us off at first. The room was great - nice and big; and most importantly for us with 3 children; a separate bedroom with a door! This is why we love Embassy Suites! We are Hilton Hhonors members and were pleased to see a little card in our room welcoming us with our name on; and also noticed that a crib was already in the bedroom which was a nice touch. The room was really quiet despite the fact that this hotel was so noisy! As soon as you opened the door to the room the noise hit you - wow those rooms are well sound-proofed - also the bedrooms are at the back so no worries about getting to sleep anyway. The hotel is basically a large atrium in the center; with a party going on late into the night and teens running around the corridors. I was using the guest laundry until quite late and I couldn't believe how much was going on - but how quiet the room remained during it all! So inside the room was great - but not outside.The breakfast was also great - downstairs in a lovely setting in the atrium; a proper breakfast; no continental rubbish here! Another plus for Embassy Suites.The other thing that really bothered me about the hotel was the lack of a courtesy shuttle bus that was advertised. When we arrived we saw three buses in the car park and one in the driveway; but when we asked to take the bus they said that it was in the garage. I asked about the other buses; they then said there was no driver. The horrid front desk lady was very rude and told me if I wanted to put my kids on a dangerous bus and risk their lives then I was welcome to go ahead. (Goodness knows who would have driven!) The lovely female manager thankfully made up for this; apologised and called the shuttle bus for the Marriot next door to take us to the nearby mall. Every time I asked for the bus there was a problem - so we got taxis because I couldn't handle the arguments - but it was expensive and annoying considering this was one of the reasons we stayed here; and especially considering the number of Embassy Suites buses in the car park not being used.The most important part of our stay - the room - was great - just a shame about the other problems.
100602,juliebug52,12/02/2004,Remodeling..Pardon My Dust Remodeling and the pool is not available but they will shuttle you to a nearby Doubletree...but how fun is that? We went with our grandkids and they were disappointed. Great evening reception and breakfast. Our room was an executive king and was newly remodeled. Very nice and we did receive our Hilton Honors gifts! We travel alot and usually have great luck with the Hilton chain. Checkin was friendly. They do provide a shuttle for the nearby area.
100602,Coconuts,10/25/2004,Past it's prime Have stayed at this hotel twice this year for business trips and would not have stayed there a second time if I had been able to switch hotels.The rooms are in need of renovation; have a dank smell; and the furniture is dingy. The lobby and atrium area are much nicer than the rooms. This hotel used to be a beautiful place to stay but has fallen behind in spending on renovations.I am a Gold Hilton member and they did not provide any of the VIP courtesies that typically are provided by other hilton family hotels; even though when I asked about it they promised on both occassions to provide them. The front desk is good at making promises but very bad at keeping them. The evening happy hour is good and the breakfast buffet is the bright spot with an ample selection and cook to order omelets.I travel to this area frequently and would strongly recommend other hotels within close proximity such as the Residence Inn across the street or the Marriott Courtyard next door. Another good hilton alternative is the Doubletree which is less than 1/2 a mile away.
100602,dave1013,10/19/2004,A Good Place to Stay I was a guest at the Sea-Tac Embassy Suites for a work-related meeting in October 2004. This is an older property and for the most part; the place has been well-maintained. The carpet was stained in places and there were some off-odors prevalent in parts of the hotel; however; the staff was friendly and the customary amenities were of their usual high Embassy Suites quality. The breakfast and bar area was being remodeled during the time of my visit but the hotel had planned the project through and kept up with demand. The hotel shuttle took me and a co-worker to an off-site meeting location during one day of my stay. They will take you to; and/or pick you up from; any location within a 5-mile radius of the property. There are plenty of higher-end eating venues within a few miles of the hotel; but not much within walking distance. The Interurban Trail is accessible right out the back door; a plus for runners and bikers (paved bituminous asphalt surface). Wireless high speed internet access was available in the room for $10 a day. This was a clean; quiet place and I would stay here again.
100602,ATripAdvisorMember,09/29/2003,Embassy Suites-great family stay This Embassy Suites was a very good place to stay; especially with a family. WE had a large room that had a separate bedroom and a pullout bed for the kids. The room was large enough that roll away could be brought in if needed. The FREE breakfast buffet was very good. With cooked to order eggs/omelets and other hot food along with nice selection of fruit and cold stuff. The location was very easy-close to freeway I-5 and close to mall. We used for Mariners game stay as the hotels in downtown SEattle are way over-priced and not accomodating to families.
100603,DolphinD,12/12/2008,Absolutely quiet This has got to be one of the most; if not THE most wonderfully noise-free hotels I have ever stayed in!! I am a very frequent traveler; at least 70 nights in hotels in 2008; and I advise: Ignore the negative reviews of this hotel because apparently the hotel has been renovated: my room looks sparkling new and is VERY quiet. Specifically; I cannot hear any sounds whatever coming from other rooms (like people taking showers; bathroom exhaust fans; and the usual annoyances that I usually hear in any hotel). Special mention of the heating/ cooling unit that is over by the window. Wonderfully; it is usually OFF yet it keeps the room at the right temperature. It just comes on a couple of minutes every hour or so; and I can adjust it up or down as I please so the temperature feels perfect for me. At many hotels; even very expensive ones; they have an exhaust fan running all the time; or the unit is always on with a fan; and this is incredibly annoying. Whoever designed this hotel's renovation should be hired everywhere. I can see part of the airport runway from my room; yet I can't hear any planes taking off our landing. This room is quiet; Quiet; QUIET. I got curious and read the notebook in the room about local restaurants and so on (there are a few nearby). And in reading about the hotel; I see that this hotel has a honeycomb construction which the hotel modestly claims is one of the quieter hotels by the airport. I am not sure if 'honeycomb' refers to the kind of insulation in the walls; or the form of the construction; though to me (I knocked in the walls to check) it feels like the walls of my room are made of solid concrete. In any case; this room is so quiet; and that made for some very peaceful rest!I would add special praise for the nice woman who answered the phone when I called from the airport to request the shuttle; and who checked me in when I arrived. She was a true professional and so kind and courteous. Do not expect the other trappings of a luxury hotel (besides the nice room like the one I have). This is a budget hotel: the lobby is small and not for lingering; just for getting checked in; the free hot breakfast is fine to take care of the needs of a family feeding their kids; the pool is tiny (and outdoors; so forget about that if it's not summer); and the exercise room is tiny. But in my opinion; this hotel is an outstanding choice for a peaceful overnight sleep just a short ride from the Seattle airport.I know this review sounds like a wild rave. But I have stayed in too many hotels; including big luxury properties; where there is always this or that noise to annoy me. If hotel room noise is your pet peeve; stay here; as it won't bother you.
100603,Cinnam0n,12/11/2008,Would definitely stay again! I always stay at a Hampton Inn when I travel for work; they are clean; the breakfast is a great convenience; and I love the free internet. I was wary of this hotel due to some of the reviews I have read; and was pleasantly surprised that this is one of the best that I have stayed at. The renovations seemed complete; my room was completely redone; a little small but nicely furnished and the bathroom was great. Staff great as usual and it was very quiet. The location is great for the airport; but food choices are few and far between. Would definitely stay here again if I need to be close to the airport.
100603,Triplewin,11/07/2008,No "10" Here Location is close to the airport. Seatac area is not the greatest. There are a few restaurants around (see my review of 13 coins). This property is at the tail end of a remodel. Upon arrival the entire lobby was torn apart and the front desk was relocated to a small desk by the front door. Needless to say check in was not as efficient as it should have been.Rooms have been totally remodeled. My room still had quite a punch list. The furniture was not completely assembled and already scuffed; wires protruding through a hole in the workstation; shower head was leaky鈥he bed was great and I appreciate the new layout of the workstation and the flat screen TV. The bathroom has a shower only but the water was hot and a few punch items remained in the bathroom.The first night there was some confusion at the front desk with room assignments where they gave a guest a key to my room twice鈥inally the front desk came up and was surprised to find me. Duh! Overall it was comfortable. New bed; linens and towels help.The location is near the airport so you can get some aircraft noise. I am sure it is no better at any of the other properties in the area. Once the remodel is finished I am sure your stay would be better.
100603,cleanfreak8,09/24/2008,I think it was a fluke but; Upon entry I saw the bathroom garbage full a dirty towel thrown over the shower curtain. Then I noted spider webs and dust every where; no coffee for the coffee pot ; later; a huge puddle of water under the heater/ac...... the husband went out and informed the desk clerk of the water problem; resulting in the clerk saying he would be right in-- I finally went out to find the clerk to see where he was; after waiting for over an hour for him. The lady clerk said oh; he went home; that is always wet and we don't know why it's wet. Then the icing on the cake ...no sheets on the bed!! I saw in the am that the window was leaking FYI. It was the last room; so we stayed---I do not think it is the norm for Hampton--but it was an interesting stay; to say the least!!
100603,figmar,09/12/2008,Best Hamption Inn I have stayed at My wife and I spent one night at the inn prior to our flight out the next morning. This is the best Hampton Inn I have ever stayed out. The rooms were perfect. The breakfast in the morning was just great. Free wireless Internet to boot. There was free shuttle to and from the airport every 10-15 minutes. Give this hotel a chance.
100603,kj6vx,07/09/2008,Great Value We stayed at the Hampton Inn following our Alaska cruise. We wanted to tour the Boeing plant. My wife made a reservation with a local tour business that botched the reservation. We told the front desk manager; Mirsela; who immediately called an alternative tour company and booked us right away.John and Tim the shuttle drivers drove us to the airport and restaurants and gave us the lay of the land. They went out of their way to make us feel right at home.There is a very nice park and lake right accross the street from the hotel that is great for kids and a nice walk..The hotel is going through a make over but was easy to work around. The hotel features FREE WI-FI and a FREE Computer in the lobby. We ate two breakfasts and they were both satisfying and filling.I am not sure what the other reviewer thought he would hear being near the airport but the airplanes did stop in the late evening. The walls are cement and we had no trouble sleeping.They also offer FREE USA Today AND Wall Street Journal.
100603,dforce,06/16/2008,The only good thing was the housekeeper! Non-smoking two queen bed room
100603,hbyerly,05/08/2008,Give it a pass until the fall This hotel was easily the worst Hampton Inn I've ever stayed at. The layout is odd (elevator is down a long hallway of rooms from the front desk); and the rooms are older and have pressboard furniture. There's no fridge or microwave.Major renovations to the property (everything except the beds)have just begun and are scheduled to go on through August.On a positive note; the staff are very nice; and the shuttle driver (Tim) was outstanding. There are no walkable restaurants in this iffy neighborhood; but Tim drove me to a nearby restaurant and waited for me to get take out to bring back to the hotel.I paid $130 at this hotel; and it was too much. Given that the staff seem great; it may be a good place once renovations are complete; but I'd give it a miss until then.
100603,Tagline,04/06/2008,Breakfast a cut above The breakfast was much better than the typical continental at most chains. The breakfast room is set lower and away from the desk traffic and is pleasingly furnished with landscape views from the windows. There was a hotel employee continually cleaning and refilling the available items; and who also would discreetly handle obnoxious or unruly guests. They offered sausage; eggs; English muffins; biscuits; bagels; yogurt; cerealas; toaster waffles; fresh fruit; juices; and a choice of three coffee brews. Copies of USA Today are available for your morning read.The front desk was helpful; even though they were busy. They procured an inexpensive cab for us in under ten minutes and were prompt with their airport shuttle.The room was clean; well furnished; and the bed was extremely comfortable. I was concerned about the reviews regarding jet or traffic noise; but could not detect any such noise from my room. With the air conditioner running; I could not hear any outside noises.The price for all of this was less than you would pay for comparable chain hotels.
100603,delmar60,01/05/2008,As usual; the best!! This hotel is clean; well managed and has all a tired traveller wants. The rooms are huge; bed is to die for (love those Hampton beds) and they get breakfast out at 5.00AM!! The front staff got us a private car for 20.00 less than a taxi to get us to the train station!!Will stay again!! Thanks Willie!!
100603,sparks07,01/03/2008,Not as good as other Hampton Inns We stayed at this hotel on route to and from Mexico - Dec. 16th and 27th. Although we had confirmed a rate prior to arrival; they wanted to charge us a higher rate. We stood our ground and received the rate we had been quoted. They were very disorganized and it took a great deal of time to check in. We wanted adjoining rooms and at first were given adjoining rooms with one on the 1st and 4th floors. I guess we forgot to say that we wanted them to adjoin to each other!! It took forever for them to pick us up at the airport on our return and when we checked in they charged us two different rates for our rooms. Again; they made the change but you had to be vigilant and check your bill carefully. The rooms were very clean and comfortable. The breakfast was ok but not as good as other Hamptons we have used. I would prefer to stay at the Hampton Inn near the South Centre Mall the next time we are flying out of Seattle.
100603,Ultimatetravelking,10/13/2007,Duck and Cover! Here comes another jet through the room!!! I had a jet fly through my room every 10 minutes. The loudest one was at 5:15 am. I gave up on sleeping then. They just kept coming.This is an older property. Probably early 1970's. The neighborhood must have been much nicer back then too. The location has gone down hill.The bed was extremely small; but reasonably comfortable. One roll over on either side and you would have fallen off.There were stains in the bathroom from the years of wear. Not dirty; just very old. A black streak here and black flecks there.The front desk was nice.Very close to the airport.The breakfast was okay.I did like being able to buy a Coke out of the machine for the bargain price of $.75 per 12 ounce can!
100603,TravelCubed7,10/10/2007,Great Seattle Welcome at the Hampton Inn Sea-Tac Stayed at the Hampton Sea-Tac for one night prior to an Alaskan cruise. This Hampton had probably the best and friendliest service of any hotel I've ever stayed at.The hotel is near the airport; obviously; and offers a free shuttle between it and the airport and restaurants and shopping near it. At the airport shuttle drop off/pick up area; I just had to use the free shuttle telephones and dial 46 (I think; or 43) to ring up the Hampton. They confirmed my reservation and sent out the shuttle. It arrived about 10 minutes later. The shuttle driver; Tim; was very friendly and had a fun personality. He also took us to a restaurant later and when we called; he picked us up within 10 minutes.We also used the shuttle the following morning to go back to the airport and then take the cruise transfers to the pier.The front desk was also very friendly and outgoing. Check in was quick and so was check out. The desk will give you a map showing nearby restaurants if you ask. You can also ask for a complementary bottled water.The hotel itself was clean and well kept. The amenities were standard Hampton. The complementary breakfast was also standard Hampton; though it lacked fruit unlike others. The food was kept up only by one elderly man who had a hard time keeping up.Overall; I recommend the hotel highly. I had read that the area was so-so and was a bit afraid to stay here after that but the area looked fine to me.
100603,minot1997,09/25/2007,Nice layover hotel Nice hotel to rest at for a layover; not far from aiport. Had a nice pool to relax in. Had no complaints.
100603,CapitalCulture,09/21/2007,Perfect for airport convenience I arrived from the East Coast and was unable to continue my onward travel same day; so I stayed at this inexpensive airport location. It's so close that the airport shuttle arrives very quickly after contacting the hotel on the free phone.I was a little nervous when I saw that my room was next to the fitness center; but no one was being ambitious enough to exercise; so I had a quiet stay.If you simply need a place to sleep near the airport; this hotel is just fine.
100603,Hooten,09/16/2007,Not very quiet; but ok We stayed here two nights because it was convenient to be close to the airport. The hotel claims to be one of the quietest near the airport; but I can't imagine how this is possible. The first night I heard every plane and car go by; and the people in the room next door. But on the bright side; the bed was very comfortable and the room was clean. We didn't try the free breakfast; but it looked like they had a lot of good stuff. I peeked into the fitness room; it was very tiny with one treadmill; one bike; one elliptical; and some weights.
100603,gg99,08/26/2007,Great Stay/Value for an Airport Hotel This hotel was a pleasant surprise for a night before travel stay. The front desk was helpful; even though they were busy. The room was clean; spacious; and the beds were extremely comfortable. The continental breakfast was the best that I have ever had in a hotel. There was a kind person continually cleaning and refilling the available items. They had the fixing for a sausage and egg biscuit; as well as standard items like English muffins; bagels; yogurt and cereal. The coffee was surprisingly good (not even Starbucks!).The price for all of this was less than you would pay for a Marriott or Embassy; but honestly; those hotels have nothing on this Hampton. If all Hamptons were like this; Hilton would have a great alternative to their more expensive hotels.
100603,glyster,08/21/2007,Yes; we will return too TripAdvisor gives this hotel a 2 star; I'd say it's more like a solid 3 star hotel. We had a very pleasant experience. Yes; it was only a one night stay; there is really no reason to hang out around the airport for any more than that. The beds were heavenly. The rooms were spacious. Front desk staff very helpful. the morning breakfast was so-so; but to be expected. If you travel light; and you are willing to take the bus; the bus stop is across the street from the hotel and it'll take you to downtown for $1.25. Checkout the website for public transit in Seattle; there are more than one bus that will take you to downtown. The hotel offers free shuttle to/from airport 24 hours. Overall; the stay was definitely good value for our money. Also - free internet access.
100603,WaterEnthusiasts,08/02/2007,OK for a stopover No problems here. It's not a place that I'd want to book for more than a layover between flights out of SeaTac; but for that purpose it was fine.
100603,missutility,08/01/2007,I will return Comfy pillowtop mattress and new bedding. Clean. Stayed 2 nights and no issues with airport noise even though next to SEA-TAC taxiways. My only complaint is the bath countertop is small and designed for very short people. Bonus is the window on 3rd floor opened for fresh air. Reliable Hilton high-speed internet. Neighborhood is a little dicey for solo female diner but a short drive to Redondo Beach for dinner at Salty's solved the problem. Front desk made reservation and provided driving directions. Redondo Beach beachside boardwalk is popular with walkers of all ages. Salty's also has an oudoor carry-out window for budget diners.
100603,NWTravelerMissouri,06/11/2007,Good airport hotel Nice hotel close to the airport. Our room was on the top floor and was a non-smoking room that was still a little stuffy (smokey?). I stayed at this location about 8 years ago for the first time. Overall; this hotel has been well managed/maintained over the past years. I would recommend it if you have a late arrival or early departure. It also has a nice breakfast
100603,Slotmachinequeen,05/16/2007,Clean comfortable room Interesting how people can have such different experiences. I stayed there last week prior to flying out and I thought the hotel was above average. No trouble at all with shuttle; the front desk staff was very accomodating in taking you to local restaurants. They even called restaurants for several folks and made reservations for them. Had problem with lobby computer in printing boarding pass; so desk clerk used the hotel computer to complete it for me. I didn't see any problems with security; although there must be some because back lot is closed in with barbed wire chain link fence. Seatac area is iffy; I wouldn't walk anywhere at any time of day. I would either stay at this Hampton or the Sleep Inn; which also has had problems with car breakins. Seems as if lesson is to leave nothing in car; which is what I do when in Seatac; I put everything in trunk.
100603,6Daysontheroad,04/24/2007,Fair room quality; unfriendly staff Make sure your name is own the reservation; if you are traveling with a group or team. The motel WILL NOT send a shuttle to pick you up if your name is not listed. Also double check your room for any left behind items.I have been an Hilton Honors member for 10+ years and this was the first Hampton I asked for the 100% Guarantee. I did not get it. The guarantee is made by Hampton; but it is up to the individual motel whether they decide to honor it. Each Hampton is individually owned; so if you make complains through Hilton customer service they can only pass on the complaint they cannot do anything to take care of it.I am currently reviewing our corporate travel policy on hotels and will be downgrading Hampton to last resort. I am also deleting their bid for our corporate office stays in Dallas.
100603,ponchodido,02/05/2007,Beware Beware if you leave your vehicle here. We took advantage of the park ride and unfortunately our vehicle was broken into.
100603,islandgirlcm,01/23/2007,Very Nice; Affordable Hotel We stayed at the Hampton Inn Seattle Airport on January 21; between returning from British Columbia and a flight out of Seatac the next morning. We had stayed at the hotel before and had a good experience.The hotel has ample free parking and the hotel lot feels safe although it is not gated. We parked very close to the front entrance of the hotel which may have contributed to our feeling of safety! Check in was a breeze. The clerk also offered a list of local dining locations and said that the on demand shuttle was available to take us anywhere on the list. Our room was spacious and clean; and so was the bathroom. the king sized bed was incredibly comfortable with very soft linens and good pillows. We noticed some TV noise from an adjacent room but it didn't disturb us.The hotel offers an outdoor pool; fitness center and continental breakfast. We didn't make use of any of these; but noticed that the breakfast included some hot items (sausage; eggs and biscuits on the day we were there) as well as the usual doughnuts; cereal; yogurt and toast. They also pack items into breakfast to go bags that you can grab on your way out. No idea what's in there; but seemed like a great idea for travellers!The on demand shuttle was great. We returned our rental car the night before our flight and the driver came and picked us up at the off-airport rental location within a few minutes of our call. We used the shuttle to get to the airport in the morning and it was prompt and efficient as well. You can't reserve the shuttle; you just go to the lobby about 10 or 15 minutes before you need a ride and it works pretty well. We had to wait 5-10 minutes for the van to return from a trip but since we had allowed for that we were not late.I would definitely recommend this hotel to other travelers!
100603,misseattle,01/22/2007,First time at Hampton; will go back! This hotel is very close to the airport and they offer a free shuttle. The breakfast in the morning was great! All of the front desk personnel were very kind and helpful. The room was more than I expected for a moderate hotel! The bed was wonderful and I love the little lap desks that they put on each bed. I will stay at Hampton again soon.
100603,Speedbird223,09/08/2006,Not a bad property Had been in Seattle for five nights and was flying out at 6am the following morning so opted for the Hampton Inn; partly thanks to frequent stays and benefits at Hilton properties. Cost was a reasonable $103 for the night.Arrived around 4pm and had a nice welcome pack of Oreos; bottles of water and note waiting for me which was decent. At check-in was given password for complimentary internet. Went to dinner with friends at a nearby place. Came back around 10pm and did some ironing before settling into bed. The room itself was a pretty decent size and bed was comfortable.Woke up around 4.15am and took a shower; the toiletries were standard HI affairs and not too bad. Shower was decent and even at 4.45am the breakfast buffet was out in the lobby. I was being fed on my flight so passed on it. The shuttle arrived after about 10mins and didn't wait around for others.Overall not a bad stay; not outstanding...needed more than 6hrs to scope the place out though.
100603,JohnThree,09/03/2006,Great little hotel Close enough to Seattle for me to stay 5 nights. A 20 minute commute into the city; saving a lot of money. Total about $100 per night. Very quiet between rooms. Airport noise is there but not a problem even for a light sleeper. Great hot breakfast spread and snacks all day. Friendly and helpful staff and an army of housekeepers. Very nice room; looks like new; excellent bed. This is a $400 room in the city. Can't say enough.
100603,FloridaPixie,07/18/2006,Wonderful place to stay! My husband and 6 month old baby girl stayed here July 14-16; 2006. We LOVED the room; very spacious and clean; and we really liked the all-white sheets and duvet cover. The bed and pillows were very comfortable; and the requested crib for our daughter was delivered immediately after check-in. The free breakfast was great and so nice to have after being on the road for a week and a half--it saved us a trip out to pick up breakfast. One nice plus is the beautiful park directly across the street from the Hampton Inn. On the night we arrived; we didn't feel like going out with the baby and wanted to stay close. We took a walk over to the park and there was Shakespere in the Park going on; with a huge crowd; and a beautiful lake just beyond. We said that each time we're in Seattle before flying out of SEATAC after visiting family in central WA; we're staying at this Hampton Inn.
100603,AJH,07/07/2006,Great hotel if leaving Seattle next day I've not stayed at a Hampton before this but I was very impressed. The beds were comfortable and the room was quiet. I heard just a faint bit of plane noise but nothing out of the ordinary if you live in a suburb of a big city! We all slept just fine. The breakfast was one of the nicer ones we had during our stay in the Seattle area which consisted of La Quinta's and Best Westerns. It had was a glorified continential breakfast and has something for everyone; truly. My hubby and kids used the pool and found it clean; warm and relaxing. We rented our car from Enterprise and it was just about 1 block away so quick access to drop off and back to airport if you catch an a.m. flight. We paid $119 on internet rate for family of 4. Can't beat the price/location if you need to fly the next day. I was impressed with Hampton; especially the beds and breakfasts.
100603,willbegone,06/21/2006,Reasonable airport hotel OK. First of all; this is an airport hotel. So expect plane noise. The location is to the side of the runway a couple blocks away so planes are not taking off/landing directly over the hotel. SEATAC is not too busy an airport; however; so there is minimal activity between 1am and 5am. The room walls are concrete which helps minimize the noise. I agree that this; or any other airport hotel; would not be the best choice for light sleepers.I requested a quiet room and therefore got one on the road side; farthest from the airport; on the 4th floor.Checkin: Front desk staff was OK; but lacked some knowledge and were not very fast compared to my favorite Hampton Inn in the Seattle area; the Hampton Inn Southcenter. I agree with the comment that they might be overwhelmed if there is more than one or two people waiting to checkin. One error is that they did not know if the parking lot on one side of the building could be used by hotel guests or not (it can't). There is a roving security truck trying to catch people; so be sure you do park in the right area. Second; they had slight trouble dealing with my credit card; trying to figure out my name vs. my company's name on the card. That's unusual. I think they were just inexperienced. They were very polite. They offered a list of restaurants; and will shuttle you to some of them with their free bus. If you have a car; I recommend the short drive to Southcenter Mall area.Room: Nicely furnished; generous size (possibly due to end of hall room); decorated in dark wood tones. Bedding is recently updated and was comfortable. Desk/desk chair; recliner easy chair. Plenty of pillows. Standard Hampton Inn setup. Bathroom was nice; no mold on tub caulking; plenty of light and mirrors. All facilities functional no issues. Oh; I did have one light bulb that was burned out; but didn't stay long enough to see if they would fix it when I left the burned out bulb on the desk in the room. And speaking of bulbs; they use standard bright ones not the energy saving; dim; compact fluourescent ones. That's a plus.Not sure if they have the mini-fridge/microwave like over at the Southcenter location. I requested one on my reservation and didn't get it; and the checkin staff didn't mention it. I didn't ask since this was a short trip.Another poster mentioned no closet - that's true it is an armoire/cabinet; which is OK by me. I do find a bit bothersome that the hangers are the security kind which can be inconvenient. Another poster mentioned about the power outlet. This was actually not a problem in my room - better than average. The desk lamp had a dual outlet so access for laptop and cellphone simultaneously w/o crawling around on the floor or rearranging furniture.Smoking observation: I noticed that the 4th floor is a combination of smoking and nonsmoking rooms; so the hallway smelled as a result. In the Southcenter Hampton; the 4th floor is entirely nonsmoking which is much better. My nonsmoking room in this hotel did not smell of smoke; however. I'm not sure if they have any entirely nonsmoking floors in this hotel since I didn't ask them.Fitness center: I used it and it's small but nice. One treadmill (wish there were two since that's the one item most people want); one stepper; one bike; one four-position multigym.Outdoor pool: Didn't use it or see anyone using it. I'm not sure if it is heated like the one in Southcenter.General area: Safe enough; fast food joints; other hotels; remote parking lots for the airport. One nice thing: there's a lake park right across the street - didn't have time to check it out but it looked pleasant for a walk.Breakfast: Hostess gets extra high marks. Very friendly; keeps the area clean; stocked and ready to go very early (I showed up at the advertised start time of 5am and everything was in place). The free breakfast is to my liking. Extended continental with one or two warmed up hot items (scrambled egg patties; canadian bacon); varies by day. Breads; cereals; fresh fruit; juices; etc. Coffee and tea are always available in the lobby; as are bananas and apples - good to keep the traveler healthy.Lobby has one public computer for people to check their email and so forth. That is a handy item and something missing at the Southcenter Hampton. I use my own laptop; though; and wireless internet is free for hotel guests and works very well in the rooms and lobby areas - very important to me in my work.Overall; it's a good place for the price; averaging around $100/night before taxes during peak weekday times. And of course; this is a per-room price; which makes it more attractive for families; all of whom get that nice free breakfast.
100603,jcniii,06/15/2006,Don't expect much except for free shuttle My tag line says it all...If you don't care listening to planes landing and taking off all night or a room without a true closet then this is your place. Free breakfast and shuttle and a nice staff do give this place some bonus points but other than that it is not up to Hampton Inn standards in my opinion.
100603,YVRTraveller,02/07/2006,Good enough for an airport hotel Stayed here for one night in November 2005. The hotel is located on the southern part of the Seattle airport strip. Under five minutes to the airport.Check-in was a bit on the slow side as the front desk staff seemed to be a bit overwhelmed having to deal with more than one person at a time. The signage in the lobby for the elevator was not the best.The rooms were clean and spacious; though the bed was not that comfortable as the mattress was very hard.Plenty of parking and coffee/tea available 24 hours in the lobby.Our early morning wake-up call (3:30am) was right on schedule and the front desk staff on duty at check-out was much more competent. Plus the Hampton Inn grab and go breakfasts were ready when we left the hotel just after 4am.
100603,fenwayman,10/28/2005,Reasonaly Airport Hotel Spent two single nights at this hotel (with a day between) so saw two different rooms. The first room was smaller than the second; which was impressively large (large enough to have two beds; and still let me do my exercises without moving them.The hotel was clean; and most of the staff were friendly. The shuttle service was very reliable and it is very close to the airport; and many nice restaurants. The rooms had too few electric outlets and I had to move furniture and unplug lamps to plug in my computer and cell phone at the same time.The rooms are not well soundproofed and I heard the airplanes at a volume that was worse than most airport hotels I've stayed at.Overall; it met my needs for a clean bed and an early (5 AM breakfast before a flight) and was a good value.
100603,Richbutnot,07/09/2005,OK Stayed here one night using Hilton Honors points before flying out the next morning. Only ten minutes from the airport which was nice for an early flight. They told us breakfast didn't start until 6 am; which was the same time our flight left; so we bought pastry to eat before we left for the airport. Walked through the lobby at 4:30 am and breakfast was out. Oh well. Room was small; but included fridge and microwave. Front desk was very helpful with maps of the area; but traffic was terrible. There are probably better airport hotels around there.
100603,Epags,06/30/2005,An OK Place Easy access off the 5 freeway it is located four blocks from the airport and therfore very convienent. Also there is a gas station only 1/2 block away so if you have a rental car; it is easy to fill up and drive to the airport; drop it off and have the hotel shuttle pick you up. The staff were friendly and informative. The rooms were snug but clean and quiet. They had only plastic cups and the ammenities were pretty basic. The breakfast was a bit simple. Chipped beef on pancakes; cold cereal and fresh fruits. Again; the rate after tax was $100 so you get what you pay for. We were there only to catch a early morning flight so it was ok but definately not a romantic getway spot.
100605,Seeintheworld,12/08/2008,No freebies here--even parking costs $$ We'll go back to Embassy Suites where the parking is free; the room has a mini-fridge and microwave; free bottled water; and a cooked-to-order breakfast is included.The Red Lion is a lovely hotel; but it is no bargain. AFTER checking in the desk clerk informed us we had to BUY a parking permit. Signs in the lobby and the room informed us that free toiletries were available. My companion ran out of shaving cream. The desk clerk told him they were out of shaving cream.The room was large and comfortable but the mini-fridge had been removed (we need it for medication). No microwave either! We had a cold breakfast the next morning. It wouldn't have been such a disappointment if breakfast came with the room. Bottled water was placed in the room with tags of $2 apiece. When checking out; the desk clerk demands to know if the bottled water was drunk so the room could be charged.The bathroom was tiny. Such a fancy hotel; and yet a grade-school size toilet is wedged between the bathtub and the wall. The builder should have made the room a teensy bit smaller and expanded the bathroom. Gregory's; the restaurant next door but affiliated with the hotel provided excellent food and excellent service at slightly high but not unreasonable prices. So the areas where Red Lion falls short are: no free parking; tiny bathrooms; no mini-fridge or microwave; really bad creamer with the coffee service; advertise free toiletries but not necessarily available. Red Lion's good points? The large room was clean and nicely decorated.
100605,chrispie,11/15/2007,Not impressed - dirty. We went to the red lion for the park fly and stay deal since we were going to be gone for 3 weeks we couldn't beet the price $130 plus $100 for the extra parking...total 230 for parking 3 weeks and a hotel cheapest price that i found. The front desk was very friendly and helpful but the room was dirty. Duaghter pulled back her sheets and found a hair on the bed..yuck; could tell they just sprayed the blankets ( a common practice with alot of the hotels if you don't know) not clean. My 12 year old was turned off so that tells you there...she doesn't really care about that stuff. Not impressed at all; made it look really nice online but rooms definately were gross!
100605,Sonics,10/29/2007,Wow what a change-for the worse It saddens me to write this. I was one who back in 2004 2005 that raved about this hotel. There is nothing to rave about. I can not think of one positive thing to say. Obviously this managemnet team does not know what they are doing. Dumb- no business rooms; no printer for the compuer center; no sign of decent-consistant signal; they repalce the beds-but the capets are worn out; the furniture is beat up; and the drapes need cleaning. Ah so what they added Bath Body; but you have the most worn out towls and face cloths; there is no restaraunt or lounge which I thought was a Red Lion no-no-(No roaring start breakfast here). Oh yes; this place puts in Tully's coffee. They can spend money on that but not on a place to eat. The outside locks that do not work half the time; and they have been promising for what ;1 year and six months that we are under new management with a new direction. The new management has suceeded. The hotel is in worse shape than it was 2 -3 years ago; and that mention of promises to improve is nothing but a farce. I will not stay here my staff will not stay here. Red Lion Corporation is to be blamed for this-its all about the smoke and mirrors.
100605,zags40,10/17/2007,Red Lions have really gone down hill What a terrible experience. The only good things were the new coffee shop in the lobby and apparently they didn't charge me for my room. The front desk is so non-verbal I'm really not sure of anything. Checking in; the front desk gal continually yawned (and it was 6pm). She barely spoke to me. I had stayed here before and wasn't pleased but the hotel is close to my clients and I read they had renovated. What I found was a scary; dirty; smelly place. I asked for a safe room and was put as far away from the front desk as possible. The halls are dark and scary and I did not see another soul. My room had a strong smell of some kind of cleaning detergent that made my eyes water and gave me a headache. The bedding and towels all had this STRONG oder. I know there are worse odors; but this one was burning. My window would not lock and the sheets were stained. I considered asking to be moved to another room; but I felt my chances of getting anything better were slim.I will never stay here again and may never stay at another Red Lion.
100605,youngish,10/08/2007,Okay for the discounted price; definitely not worth the normal $89 - $129 Stayed here 3 nights. Because of all the rotten reviews of this hotel; I was dreading our stay. It was not an outstanding hotel; but I've certainly stayed in worse. Here are my thoughts:Pros - 1. Comfortable bed; lots of pillows; clean linens and towels. 2. The bathroom was clean.3. Toiletries are an extra touch.Cons - 1. Paper thin walls and doors. Expect to hear your neighbors and those in the hallway.2. No wi-fi in the hotel rooms. You have to go to the lobby and sit with your laptop to get internet access.3. The business center consists of one computer in the lobby with NO printer - no way to print; even for a fee.4. On our 3rd morning; we left the hotel early. Came back that evening and the room had not been cleaned; the bed was unmade; dirty towels on the floor; no new toiletries. I called the front desk - was met with rude help. I explained the circumstances. No apology or offer to remedy the situation. I finally asked if I could come to the front desk and pick up some clean towels and the woman at the desk answered; Yeah; that's okay.5. The halls could use better lighting.6. Dirty stairwells.7. No elevator (consider this if you have difficulty navigating stairs; or carrying luggage up the stairwell.)7. On the 3rd evening; the t.v. would not work. They gave us a new room. Then in the new room; there was no keyboard for the t.v. internet.The hotel is located in an industrial district; which did not bother me a bit. Nice coffee shop in the lobby. I paid $55 per night on Priceline. It would not have been worth more; but at that price was okay.
100605,jammike,10/08/2007,Horrible and unsafe Hotel for any Price I ended up in this hotel for 2 days as I had booked thru Priceline. Based on my experience; I will never book a hotel thru priceline again.I had requested a ground floor room 2 weeks before going to the hotel and was confirmed one over the phone. However when we reached over there; we were given only 1 king bed room instead of 2 queen bed room and that also on the second floor. The Front deks was totally unresponsive.As soon as we reached the second floor; the odor was overpowering in the corridor and the room. They have a central A/c and Heat and you cant select it. They had heat turned on even though it wasnt very cold. Since we turned the heat off; there was no air circulation in the room. When I checked the window; there was no safety latch and any body could open it from outside. The front desk offered to change the room but the 2nd room was even worse. There is no internet in the room; no microwave(I requested for it multiple times as my child was sick); no refrigerator; no complimentary breakfast. Worst thing is that the management is aware of all the shortcomings but dont give a damn about it. To top all this; they had a wedding ceremony in the hotel and the noise from the dance floor kept us up all night. Next morning; we noticed flies coming out of the air vent. That was it. We immediately checked out of the hotel even though we were booked for 2 days. Moved to the ramada Inn near by which was way better with no issues.
100605,rackerman,09/25/2007,Awful time in Seattle Hotel was below standard. No air conditioning. Noisy. We were first booked into a room that somebody was already in. Then we were not registered correctly and thought to be checked out. The room was not cleaned and supplied with fresh towels and toiletries. On our second night our room was booked to someone else; while we were in it. Very poor service and very poor management. Very disappointed by the whole experience.
100605,lucyAtlantaGA,09/18/2007,Not as Bad as it sounds Booked through Priceline..then read the reviews and wished we hadn't. After dropping my dad off at the Sleep Inn by the airport we headed to the Red Lion Inn ready to make a bee line back to the Sleep Inn and pay 2 x's our Priceline price if necessary. The young girl working the desk on Thursday 9/13 was very friendly and had us checked in in no time. When we entered the hallway there was an odor; but not unbearable. The hallways were very dimly lit; but we had expected this. Our room was open when we got there and they key didn't work. We called down to the desk and they brought us another one that did. It also worked on the security doors - which were locked - but not on the second night. Had to go to the desk and get a new one. Seems each key is deactivated each night; no matter how long you are staying. The room was clean and the bath products were nice. No smell in the room. Had read about the curtains being sheer to that was expected. Woke up to blinding light on the first morning; only to find out that night - through some persistent looking and poking - that there are heavy curtains behind the sheers. You really can't see them because of the decorated panels on the end; but they are there; strange place to put them. Hadn't been told there was any breakfast so not disappointed there. Who wants to eat in the hotel anyway; with all the other great choices available downtown. Overall not the best; but not the worst. Only paid $45.00 a night; so I guess we got what we paid for. Never felt unsafe and it really was a very comfortable bed with tons of pillows. I guess we either got lucky or they are making some improvement.
100605,mollenkopf,09/13/2007,terrible place to stay This hotel does not deserve to be called a Red Lion Hotel. I have stayed at Red Lion Hotels throughout the West and never have I had such a miserable experience. The hotel should not be open until it is completely renovated. It doesn't deserve even a one star rating because it is so run down. Unsuspecting guests book rooms on line and credit cards are billed immediately for the duration of the visit. Terrible place to stay!! The service is lousy and the rooms are dismal and dirty! Our shower had mold in it. It seems that many of the customers are placed there for one night stays as part of package deals before they leave on one of the alaskan cruises. All the guests we met were complaining. Even their $50 printer in the lobby was broken in the small communication center. They advertise that breakfast goes with the hotel booking and when you get there you find out that you won't receive one. There is no restaurant associated with the place as it is shut down. The hotel should be shut down as well.
100605,Travelalotfortechies,09/13/2007,Needs Staff; Needs Repairs; Poor Security; Disappointed ! Interesting place to stay if you are into...living through minimal staffing; rooms in need of wallpaper and window screen repair; soiled stained room furniture (gross); torn shower drapes; outside security doors that don't lock. Plus returning late at night to your 3-day; fully paid-for room discovering that you have been issued magnetic door lock cards that have been deactivated after the first day (nice touch at 11:00 PM); room service that has been missed (towels room clean-up that has been skipped or missed by housekeeping staff); sealed bags of trash and excess furniture left outside rooms in hallways for days on end....and banquent facitlities that are left open and uncleared for 2 days following social gatherings. In short...save your money; this Red Lion location is a post dorm party catastrophy in the making! One of the poorest maintained; poorest staffed motels we've stayed at in the past 10 years...rate this one as 1/2 star; may it RIP : ( A piss-poor excuse for an accommodation at any price.
100605,LetsBeFrank,09/11/2007,Dread Lion ! Got the room on priceline; and then read some of the reviews. They had me a little gun shy; but figured we'd only be there one night. How bad could it be? After getting into Seattle from the east coast at Midnight and spending about an hour waiting in line for my rental car; I was anxious to hit the sack and get a good nights sleep before our drive to Eastern Washington the next day. Pulled into the dread lion around 1:30 am. Walked to the front desk and was greeted by a professional staff member ; err....; a guy with a dirty ; wrinkled; untucked shirt; who I was amazed was actually able to get me my key. As soon as we unlocked the entry door to the hallway; my wife; daughter and I were hit by a terrible odor in the hallway. It smelled like butt and scotch; with a little marlboro thrown in to add to the ambiance; It really did. At this point it was no longer funny; we felt UNSAFE as there were several hall doors and room doors propped open with towels. A chair was sitting in the hallway across from our room door. It looked like a cross between a fraternity and a crack house. Suprisingly our room was comfortable; plenty of towels ; bath and body works ; and nice pillow top beds. Unfortunately; I was not able to sleep well as I had serious concerns about this place. We got up early and showered and left as soon as we could in the morning. I have had many great experiences with Priceline before; but got burned on this one! Simply terrible.
100605,Traveler1066,08/31/2007,Avoid at all costs. The positive experiences associated with this property:The front desk staff on duty at 10 pm August 29; 2007The shuttle van driver for the 7 am shuttle; August 30; 2007The negative experiences associated with this property:The entrance to the guest area appeared to be accessible only by room key. In fact; at the two entrances I tried; neither was locked. No guest security at all. The hall had random abandoned chairs and benches.My first room; 265; had a king bed. I was unable to find the TV remote. The front desk brought up a spare. When I pulled back the covers; I found the remote in the sheets. The sheets were dirty.My second room; 248; had clean sheets on both queen beds. However; there were used tissues on the floor hidden by the bedspread. The bedside table drawer contained a half full box of condoms. The deadbolt lock lever was missing. The front desk clerk who was on duty at 6:45 am August 30; 2007; had ordered a taxi for another guest. When the 鈥渢axi鈥?arrived; it was a Lincoln driven by an older gentleman and did not display any taxi signs; names; or meter. Prior to departing; the older gentleman tried to hand off what appeared to be a kickback to the desk clerk. This same guest told a similar story of filthy sheets; waiting 30 minutes for clean sheets which she put on; and a bath with hairballs.I have stayed at Red Lion Hotels before and been pleased. This property is a disgrace.
100605,SherriFay,08/30/2007,Poor customer service We booked our room in January of 2007 at a rate of $69 a night. We knew it was in an industrial area and close to the Museum of flight; which was our primary reason for staying there. We arrived just after 3:00PM. Check in is after 3:00PM. We waited 5 minutes before being helped; then we were told the room wasn't ready. We waited in the lobby; that was still under construction and 10 minutes later we were told it was ready. There is no breakfast; as the construction is still in progress. Tully's is in the lobby for coffee; or juice products. They do have an ice machine and Pepsi prodcuts in veding machine. We went down the dark hall; poor lighting; and approached our room; only to find it still being cleaned. We were told to come back in 15 minutes. We did; still not ready. We waited another 10 minutes and finally it was ready; so we weren't able to get in the room until 4:20PM; almost an hour from when we first arrived. I was afraid to go in the room; by the looks of the lobby and hallway leading to the room; however; it was clean and nice. The beds comfortable. We'd leave early each day and come and go; and the room was never cleaned until 4:00 or later every day. They have poor customer service and really need to improve greatly. Okay place if your not into fancy or good customer service. Good Bath body products; coconut lime verbena.
100605,Shopper1California,08/28/2007,I wouldn't recommend this Hotel to anyone; GROSS!!!!!! We booked this hotel through our Travel Agent because we needed a place to leave our car for 7+ days. Red Lion usually has a good reputation so I figured it would be okay. It took us 12 hours to drive to this hotel from where we lived so we were very tired and ready to get into our room. Well; when we drove up I knew it was going to be bad. It looked dreadful. And for $159.00 a night I surely expected better. We checked in and headed to our room. When we opened the door they had given us a room that hadn't been made up yet. So my husband went to let them know. They gave us another room supposedly a non smoking room. When we opened the door it smelled so badly of cigarettes. The carpet was disgusting it was stifling hot and no way to control the A/C. The room faced what looked like a court yard and thats where the employees took there cigarette breaks so I couldn't open the windows; plus I would not have felt safe due to the area the Hotel was located. The shear curtains had pieces of what looked like Strawberry cheesecake splattered on them and part of one wall. The clock was gone and there was no Iron. We ask for a 6:00 am wakeup call I was feeling a little uneasy about if they would call or not so I set my cell phone as a back up. Turns out it was a good thing because they never called us. Only enough towels for two people and we were a family of four. When we asked for more towels they brought them to our room and she apologized that she could only give us hand towles and wash clothes because the person with the key to the main storage was not at the Hotel at the time. When I went to the front desk to get an iron they were very surprised there wasn't one. I also mentioned to them that the room smelled liked cigarettes and I suggested to them to only give that room to a smoker next time. They offered to change our room again I said no thanks that would be our third room in 15 minutes. I just wanted to go to sleep so I could hurray and leave in the morning. When we went to their little cafe they didn't have any food because it hadn't came in. By morning however they did have a little food to offer. I will say the staff was very nice and helpful and they had a free shuttle to the airport which was wonderful. The young man that drove us to the airport was very nice. I would not ever stay there again nor would I recommend it to anyone.
100605,fishman620,08/22/2007,Better than some park and flys We needed a 14 day park and fly at SeaTac. This hotel has a decent price for that because most will charge you a parking fee after 7 days. Although I hear now that the Red Lion South is also charging after 7 days parking which will make it not as good of a value. The rooms are clean and it will be really nice once the remodeling is done; I hope they don't raise their prices because of it. It takes about 10 minutes to get to the airport from there but we liked that because you couldn't hear the air traffic. We would stay here again if the prices aren't too high.
100605,empyhed,08/21/2007,worst Ive ever seen Don't do it! Im stuck here for a week on buisness. horrible location; no food or drink anywhere nearby (unless you want to live on coffee shop sandwiches) No Wi-fi; Shabby unkempt rooms. A free shuttle to the flight museum dosent cut it as an ammenity. Lets see; Clueless inept staff; random debris and furniture cluttering all the hallways. This has got to be the worst place Ive ever been stranded. Enough to turn me away from the entire Red Lion chain for good. Dont do it;no matter what
100605,AirPirate,08/17/2007,It's OK It's way out of the way and under renovation; but it does the job. Don't understand why they even bother having windows; they all face the parking lot with cars staring straight into the rooms (you'll close the blinds and never open them again). It's ok; but from a Red Lion; you do expect more.
100605,libran1975,08/08/2007,Not as bad as others here make it sound I read all the reviews of this hotel before my vacation. I was so worried that it was going to be horrible; that I almost booked a second reservation elsewhere just in case it was as bad as people made it out to be. It wasn't.First; I called the day before I left to confirm my reservation. The person that answered the phone was very poliet and professional. They confirmed my reservation was accurate and made through priceline. I was told that they could not guarantee me early check-in at that moment (my flight was arriving at 8:30 in the morning;) but would do what they could.This leads me to point two; upon arriving; there were two professionally dressed women behind the front desk. We were greeted warmly and checked-in immediately since they had rooms open. The woman who helped us was named Jasmine; I believe; and was very much a professional. I did not see one untucked or wrinkled shirt as other have alleged on here. She confirmed the days that we would be staying and gave us two card keys without needing to ask for two (as I have had to do at other hotels.)Third; there was no construction mess or noise as others have said; there was minor things being done to the front lobby; but nothing messy or noisy. The AC worked in our room quite well; and we even could adjust it to suit our needs. The carpets were old; and do need to be replaced; which I am sure will be done as they continue to improve this hotel.When we called to the front desk to inquire into where to catch a bus to Seattle; the woman that answered happily told us exactly where to catch it; and even told us if we stopped by the front desk on the way out they had bus scedules for that route we could get. This is definitely professional service if I have ever had it.The only complaint I can think of besides the carpets in the room; is the continental breakfast. It is a sad one and is only offered from 6-9 am.I would definitely recommend this hotel to people that are staying in Seattle for a short time; since it is close to both the airport and Downtown; even though for an extended trip focusing on dowtown; it is not so convient. Ah; I almost forgot to mention; there is even a computer in the lobby for guest use for those of us that do not have laptops. I thought this was excellent and haven't seen that at many hotels I have stayed.
100605,ialvlang,07/22/2007,Run from this property like a bat outta hell!! I don't even know where to begin. I usually take all reviews of places I read with a grain of salt. I know sometimes people can be unreasonable in their expectations but am I sooooo sorry that I did not take all the negative reviews on this property into more consideration!Booked two rooms for a four night stay. I knew and I had read before I booked that the property was under renovation. Since I was booking months in advance; I was hoping the renovations would have been finished by the time for my trip and I would be walking into newly renovated and refurbished rooms. Well . . . WRONG!! Got there about a quarter before 3 pm and they guy at the front desk; whom I had seen outside and had taken him to be a maintenance guy; was dressed in the most wrinkled uniform shirt I've seen someone wear - not professional at all. I think it was at this point when I started to worry my worst fears had come true that all the reviews were TRUE about this place. Was told at the front desk that they did not have the list of rooms that were ready to be assigned. I know that check in time for this place is listed as 3 pm but all other hotels I've stayed at have been very accomodating in assigning me a room even a couple of hours before their check-in time. So I decided to wait to be assigned a room and unpack before heading out. Noticed while in the lobby that it was pretty warm. By the time I got back to the front desk; the shifts had changed and there was a different guy there who assured me that the air conditioning was only a problem in the building with the front desk since they were still working on renovations for the restaurant. He told we would have no problems whatsoever once in the rooms. I asked him if the room renovations were complete and he explained that they had decided to wait for the busy summer season to be over before starting on the rooms. I braced myself for the worst at that point. Got the card keys and went into the rooms assigned. With as much objectivity as possible; I have to say that the rooms were very clean. Maybe the carpet was spotted in some places but overall; the rooms and bathrooms were clean and they do have some very nice Bath Body Works products for the shower. They also have pillow top mattresses which make for very comfy beds and the shower heads are new and good for showering. Then I noticed that the rooms had shear curtains but were missing the heavy sunlight blocking curtains behind. I thought that the side drapes could be moved but those were stationary. How can you assign a room with just shears when at night you can see from the outside into the rooms in the first level and in the morning you can not block the sunlight from coming in? The other room we had been assigned was missing that and the lampshades by the bed side - NO LAMPSHADES!! Besides that; even though it was supposed to be a non-smoking room; it truly smelled of smoke in there. Then I noticed that the a/c wasn't kicking in even though I was lowering the thermostat into the 50's. Called the front desk and explained the situation and that I wasn't happy with the rooms I had been assigned. The person at the front desk was quick in re-assigning us to different rooms at which point we had to pack up our bags and go back all the way to the front desk to pick up the new keys. The second rooms were better; they were cooler and the heavy sun-blocking curtain was there. Why these rooms had them and not the others; I don't understand! Headed out to take in some sights and we were back at our rooms by 9:30 pm. The a/c system was not cooling the rooms at that point. I was about to call the front desk when the fire alarm went off. Grabbed the most important items and joined the rest of the guests in exiting the building. A staff person from the front desk was going around asking guests to return to their rooms and that it had been a false fire alarm. I decided to go to the front desk to complain about the malfunctioning a/c. I can only describe the scene as chaos when I got there. There were many guests just screaming and complaining about the whole situation. There was this lady who had mentioned the alarm had gone off two nights before. Another gentleman was demanding to be moved to a different Red Lion. The front desk was getting calls from the rooms complaining about how warm it was and all they were suggesting was for the guests to open the windows to let some of the cool air in. The poor guy at the front desk looked like he was going to lose it any minute and appeared to be on the verge of tears. I finally made my way to the front desk and asked what was going on with the a/c. He said he just did not know. Well; how was he going to handle the situation. He explained that all he could do was call an a/c maintenance guy to look into the situation. I explained I just could not and would not stay at a place without any a/c. He ended up not charging for the rooms for the night and I started to search the internet for another hotel to move to for the rest of my stay. It was a night of tossing and turning because of the warmth. I think at most I got 3 hours of itermittent sleep that night and was just exhausted in the morning. I just could not wait to leave in the morning. Red Lion hotels are supposed to be at least three stars but this one; because of the state that it is in; I can not even classify it as a motel. If you are considering a stay here; do not do so until you confirm that renovations have been completed. Shame on the new owner for not closing the place and completing renovations before opening up for business. I guess the negative reviews will continue on this one throughout the summer season.There might have been some things that I wold have been willing to overlook but the last straw were the problems with the cooling and what seemed might be regular false fire alarms. I can not comment on the breakfast; I did not partake since I just wanted out of there - FAST!!
100605,ve7dtl,07/19/2007,Never again We had flown into Seattle; June 21 to catch the following day Alaska cruise departing from downtown. Yes; we stayed here that Thursday; June 21; 2007 This hotel is old and the AC was not working. The room was sealed up all day and it was stifling hot. The only thing we could do to cool the room down was to open the small window. I complained to the front desk several times and the best they could do was to loan me their small desk fan to put by the window. Their advice was to leave the bathroom fan going all night with the window open. Hopefully; I might get some cross ventilation. I must say; I never thought of that. (Who thinks of stuff like that???) Why don't they just fix the AC system? I was so hot; I could not sleep; so I went downstairs to get something cool to drink at their restaurant only to find their restaurant is closed due to renovations. It was a miserable night for my family and me. I guess the cruise made up for it. To be fair; the staff was nice but how do you make up for such poor facilities??? If you stay here; I hope you fair better. Thanks for reading.
100605,querqeekid,07/16/2007,Beyond Dreadful This hotel is the very embodiment of the downside of Priceline (WAY down). First of all; a couple of weeks prior to our arrival I'd sent two e-mails to the hotel in an attempt to confirm my reservation. They never reponded. I then called on the afternoon of our arrival. I explained that no one had bothered to respond to my e-mails. The clerk had no answer for me. When I asked her to confirm verbally; it took her a while--I heard the shuffling of papers in the background. When she returned to the phone she gave me a very uncertain and tentative verbal confirmation.We arrived quite late--around 11:30 p.m. I had advised the hotel both in my e-mails and verbally that afternoon that this would be the case. When I gave the desk clerk my name; she advised that they did NOT have a reservation for us. She claimed that I'd made the reservation for JUNE 6; not JULY 6--ridiculous; especially when I handed her the Priceline e-mail confirmation for JULY 6. She simply shrugged when she read it. She said they did have a room for us--on the ground floor (a good thing; since there are no elevators). We were completely exhausted after a LONG train ride from Vancouver. We dragged our bags to the assigned room (written on a STICKIE NOTE; I might add!). I inserted the card key into the appropriate door but it would not open. After a couple attempts I then turned the handle to try and enter. This is when we heard a loud male voice: Get out of here or I'll shoot you!. Needless to say we beat a hasty retreat to the front desk. By this time the manager was at the desk with the clerk. It appeared that he'd just awakened. He was unshaven and his shirt wasn't tucked in. He looked like--a slob; that's what he looked like! We told him what had happened and he said that the clerk was newly-hired and had made a mistake (duh!). He then gave us another card key with another STICKIE NOTE room assignment. We demanded that he accompany us. My wife said; If that guy is going to shoot us; you're going down with us. Then; my favorite part of the night: The manager actually CALLED the guy we'd awakened to apologize! We could hear him screaming at the manager--he'd undoubtedly been awakened AGAIN!The second floor room we eventually occupied was truly nasty-looking (dragging our luggage up a flight fo steps was a pleasure; too!). It was cramped; bleak and decrepit. We could practically see the wall paper peeling off. The bed creaked with every tiny movement. My back was aching the next morning. This was one of the most awful hotel experiences I've ever had (and I've had a few of 'em). Enter at your own peril!
100605,pretzellady,07/12/2007,False advertising and really awful.. I have rarely had such a bad experience in a hotel. First; the heat/cooling was central instead of in the individual rooms; and the room was HOT the entire two days I was there. The wireless connection that is advertised is ONLY available in the lobby area; not the rooms; due to construction. Room was dirty; maid cleaned only minimally while I was there. Carpet was filthy. It was noisy; and felt very unsafe since two of the outside doors were broken and NOT locked at night; and it's not the best area to be in. Twice went to get coffee in the lobby and found the coffee urns empty; a got a shrug when I asked if more was going to be made.. staff was pretty nice overall; but not terribly helpful with directions or other questions. I would NOT stay there again.
100605,JasonFlack,07/11/2007,not to shabby Stayed there for a night; should have stayed two. The bed was to die for slept like a baby. The hotel needs up dating but it is in the process of that. We would stay there again next time we are down in Seattle. Didn't get to try the pool next time will; the breakfast in the morning was the best that I have ever seen. The ladies at the front desk where great; very helpfull. Hotels.com didn't send them are reservations; but that didn't matter they got us into a room and took care of it for us. The room was clean; the hallways where clean. The maids where even nice. Can't wait to see it when it is done being worked on for I think it is going to be a very nice hotel. Never heard a plane once! Try it out; we did; and we will go back!!
100605,Washington,07/09/2007,Hated the red lion at Boeing Field We stayed at the Red Lion Boeing Field for 3 nights. Good thing we stayed busy and didn't have to spend a whole lot of time at the Hotel. The rooms were worn; the grounds were not taken care of (although they were remodeling the restaurant-who knows how that will turn out). The ice machine did not produce more than a couple of cubes of ice the whole time we were there.The room was hot. The tub was slow to drain. The pool area was overgrown. The cable was out half the time. Provided Decaf coffee only and continental breakfast was very bleak. There was litter in the parking lot.Its too bad this place isn't better taken care of; it could really be a nice place. Sits right on the river and is a great central location between Downtown Seattle and Tacoma without all the hustle bustle. Would not stay again under the current management!
100605,CADreamin,07/06/2007,An okay experience. Well; the hotel really doesn鈥檛 look like the photos that are included with the description. I鈥檇 say the hotel is now a little worse for wear even though it is going through 鈥渞enovations鈥? There was a sign indicating that the hotel is under new management so it remains to be seen as to whether the name changes or not. Unfortunately; Priceline didn鈥檛 tell us that the lounge and restaurant were closed because of the renovations which meant we had to travel by car in order to get anything to eat or drink. The pool; however; was up and running. On the plus side; the hotel is in a fairly decent location (it鈥檚 light industry); the rooms have new mattresses; the staff is super friendly and very helpful; and it鈥檚 not as bad as some would make it out. However; on the down-side 鈥?the upholstery in our room was in desperate need of a good cleaning (it was so stained that we put plastic down before we put anything on the chair or bench). The continental breakfast consisted of dry cereal and coffee but not much else. The rooms all faced a central corridor which is a good safety feature (even though the card readers weren鈥檛 activated which meant anyone could walk in at any time day or night); but this central corridor feature; coupled with the lower ceilings meant that when some rude guests awoke at 6:00 am and started slamming their doors and yelling to each other down the hall; we could hear everything quite clearly in our room. Would I stay there again? Maybe ... but I would check around first..
100605,SaltwaterDancer,07/06/2007,Stay away At the end of June 2007 we stayed in a smoking room. Fortunately the window opened; which helped for us non-smokers. The settee was burned as well as an iron sized hole on the armoire. There were numerous burn marks on the carpet. This is an older hotel that is going through a remodel stage. Unfortunately; the remodel contractors are doing a really poor job; and the hotel is letting the new improvements go as soon as they are installed. The front desk crew is polite and nice for both the am and pm shifts; but the hotel is poorly maintained and as mentioned before; the remodel contractors are amateurish at best. As an example; when we went to the complimentary continental breakfast; there wasn't much left except a few stale pieces of bread. A guest had taken what was left in rather large bag; and nothing was being replenished; despite the early morning time. The newly laid carpet was buckling. The exercise room was lamentable; and seemed to be a storage area for excess room furniture. I really hope that the ownership really looks at what is going on with this property; as a lot of money seems to be poorly thrown here.
100605,jason54321,07/03/2007,Only stay here if you have no other options We did not have an enjoyable stay at this hotel. When we arrived it took nearly 30 minutes to get checked in. The front desk was very disorganized and understaffed. Despite the fact that we had reserved a room with two queen beds for three people ($65 per night); we were given a room with a single king sized bed. Once we had checked in; we were given a key to a room that already had guests in it. When we returned to the front desk to get a different key; there was no one there. We had to wait in the lobby for another 15 minutes until he returned. The room was very basic. Nothing to get excited about. To top things off; the thermostat did not work so we were unable to shut off the air conditioning.The day after checking out; I called the manager and requested a refund. After listening to the problems we encoutered; she granted a refund of the $65.
100605,TravelGuy02,06/24/2007,Dated Hotel; Needs Work I booked this reservation through Expedia. Once I got to the the hotel; I realized that I made a mistake. The information that Expedia provided me was OLD to say the least. At check in I expressed my discomfort with the entire Expedia experience. The gentleman checking me was extremely nice; offered his help and quickly made my fears subside. I would like to advise others to use a variety of sources and just not Expedia alone to verify the hotel. It seems that they have a problem updating information to there customers. The friendly hotel staff made up for the lack of information and made my stay pleasent. Thanks ONLY to the Incredible service of Mike and Jasmine at the desk. I will be back;but not through Expedia.
100605,Joylynn,06/22/2007,Yuck! I've been disappointed before; but never enough to leave and risk sleeping in my car (which would be an upgrade from their construction zone). We traded our first room for one that might be cleaner. It was even worse! There was debris in the halls from remodeling (which was badly needed) and overall unsafe; scary conditions. This hotel should be shut down until the work is finished. I thought Red Lion had higher standards.
100605,robertashouse,06/11/2007,1970's outdated worn former Holiday Inn under renovation This was rated as a 2* Sea Tac airport hotel on Priceline. The location is not even close to the airport; it is difficult to find and is located in a industrial/warehouse area near Boeing. Traffic could be a real concern when trying to make a flight. There are no restraunts close by. This is a outdated; well worn 1970's former Holiday Inn . Low 8' hallways; vey dark inferior lighting in hall. Thermostat didn't operate properly . Very dirty worn carpeting in hallway and room. Doors banged when guests went in and out during the night. No other rooms were available and no upgraded rooms either.Tiny bathroom with noisy fan and found long black hair strands on shower wall and sink area. Poor housekeeping. They have replaced the bedding and also new 25 zenith tvs. However they have not yet purchased new bedding and the mattress pad did not fit and the bedspread was at 10 too short. The new mattresses were very comfortable.They have a free airport shuttle that runs on the hour. I felt very unsafe ; due to the dark hallways. My husband didn't even want to stay there but we had prepaid with Priceline. We were only there for one night and had a early AM flight.I think this hotel should be reevaluated to a 1* and taken out of the Sea Tac Airport zone.
100605,planegirl,05/28/2007,Better than expected We stayed here May 21 for one night. We called for the shuttle to pick us up at SEATAC and it arrived within 15 minutes. The check in process was a little slow.The rooms are small; but clean. The Bath and Body Works toiletries were a nice suprise. There was Tulley's coffee in the room. We had a room right next to the entrance door. A little nosey late at night with thoughtless guests who let the outside door slam shut. Breakfast buffet was average. Got us by until lunch. Major renovation going on; will probably be very nice once finished.
100605,atalaska,03/04/2007,Priceline Should Remove This From Their Selections Of Hotels We stayed here in September -- bought it through priceline... I agree with the other rater; it's not near the airport. In fact; it's a pain to get to. Checking in was a MESS --- an airline had cancelled and apparently this is where airlines place their stranded passengers at times. It took well over 20 minutes to check in.I'm surprised priceline keeps this hotel in their hopper --- as it turns out; it's no cheaper to book it through priceline for a good deal then it would be to shop directly with other hotels in the area. I just ended up 'accidentally' purchasing another night here -- through priceline. I had fogotten about my September 2006 experience. I'm scheduled to stay there one night on a stopover in March. So.... I'll write again after that adventure... hopefully it'll be improved!
100605,CracklinTulip,12/31/2006,pleasantly surprised! hotel room
100605,JOHNSONB,10/18/2006,More Then Expected. After reading the other reviews for this property; I was a bit cautious. Reading some of the problems previous guests have had; had me a bit concerned.I was amazed by the turn around in service. The front desk staff was very attentive to all of my requests. The front dsesk agent micheal was very pleasent to deal with. He made my wife and myself feel as if we were at home. The new showerheads were a great blessing; as were the comfortable beds.Thank you for a great stay.
100605,beachkitten2,10/18/2006,Hardly Budget - Total Atrocity We *always* stay budget for travel; but this was unacceptable.1) Power outlets all failed (including lamps).2) Shower leaked greatly during usage and continued through night.3) No warm water in shower.4) Front desk never provided additional towels after we used the provided ones to mop up the leak.5) Upon reporting problems and requesting bill for single night; we were persuaded to stay for our second night in Seattle instead of seeking alternative accomodations if the staff investigated and remedied problems. They did pro-rate the two nights to less than one night at around $45 total; but we never received replacement towels; nobody ever checked our room and it was difficult to check out. (They had switched our reservation information with that of another guest.)6) Windows (and walls) are paper thin. This means you will be disturbed all night long by guests arriving in the parking lot area as well as when someone enters their room from the hallway; takes a shower; etc. You will also freeze because the thermostat stays at a frigid 50 degrees and the windows drip condensation in the early morning!7) Bring all of your valuables in because you will have to park your car quite a distance from your room (approximately 400 meters). This is quite inconvenient.8) I prefer to save money by staying at value lodges; but this was ridiculous. I should have stayed in my car both nights because I would have been happier than having stayed there one night.
100605,Dalotek,10/16/2006,Buyer beware! We booked this hotel on one of the name your own price sites as one that is next to the SeaTac airport. Well; it is in the general area; but way north in an industrial zone. I thought I got a good deal online; I did not get a good deal at the place. You were directly categorized as the ... [name your own price] guy鈥?at check-in. We noticed two disgruntled guests; one was complaining about the room and the other had no power. And indeed; the main light was not working in our room; there was conditioner; but no shampoo; there was coffee; but no spoon; no sugar; no creamer; no tea; etc. The TV reception was fuzzy; although the TV looked new. The bed looked new; but the carpet is well used and the bathroom has that 70鈥檚 style to it. Room was small; but you just stay a night; right!The hotel needs an overhaul; looks very dated; 70's; very low ceilings. Pool was closed. Restaurant was closed. If you need food; you have to drive around for a few miles!At check-out in the morning they told us that the room was already checked out at 5:45 by us. Well; we were sleeping at that time and they did not want to admit a mistake was made there at all. And; since we booked thru a third party site; they do not give a a bill. It says it is Under New Management; but they have to step up to the plate. I would not recommend this hotel. I stayed at better hotels/motels at the Seattle Airport that I got thru 鈥渘ame your own price鈥?
100605,Homeboynot,10/01/2006,The Place Needs Work We arrived after dark and this place is close to an industrial area and there were absolutely no lighted signs on this hotel which made it very hard to find. We passed it a couple of times before we spotted their sign. Another gent at check in said he had the same problem. Front desk said the sign is on a timer and doesn't light up until 9:30 PM! But wait - there's more. The room faced South and the sun and it was 90 deg in the room according to the thermostat. Of course the air con would not work; there was a small window which did nothing to cool off the room. So we slept on top of the covers. The air con came on at 0830 the next morning. Front desk said the air con was also on a timer and there was nothing they could do. There was no suitcase stand in the room (a first for me). The free Internet of course was not working and the front desk said this was the first time this had happened - a likely story. The desk clerk the next morning said there was a new owner who was going to upgrade the place. It was supposed to be a three star hotel but it's really a two star.
100605,njmackley,09/16/2006,Better than I expected I planned a reunion at this hotel for a WWII group because it had more amenities than some hotels closer to the airport and the price was much more reasonable. My headaches began when my calls were not returned to finalize details for the group. I notified my group of the arrangements I had made; then found out the hotel had been sold. Worse yet; the old manager had not informed the new general manager of the arrangements I had made. After reading the reviews here and not having a lot of success contacting the group sales manager; I was fearful of what I would find when we gathered for the reunion.I was pleasantly surprised.It appeared when I got there that the new general manager still was not aware of my plans; but he worked hard and quickly to set up a conference room for us. The hotel manager was very accommodating to anything we needed; including providing coffee and ice water. They worked with the catering company to make our meals enjoyable.The bad (read on because there are good things about this place): the shuttle was very slow. Some of our group were taken to the mall and asked to be picked up at a particular time. They were told to call the hotel when they were ready. At the appointed time; they did call; but it was 90 minutes before the shuttle came back to get them. The hotel needs an update. Maroon carpeting in the hallways clashes with the orange paint on the walls. The halls are dark with very low lighting; although it wasn't hard to see the number to my room. We asked 3 times for a new light bulb in the area outside the bathroom (there are no electrical outlets in the bathroom itself); and no one ever came to replace it. So we had to use hair dryers in the dark. The check-in at the front desk was very slow. The continental breakfast; while free; was not the best. The room was small with two queen beds. More than two people would have tripped over each other. The sprinklers came on about 7pm and all the sidewalks to the outer buildings were wet and impassible without getting soaked. (Why don't they water the lawn overnight?)Now the good: I found the front desk staff to be very friendly and courteous. Each one tried their best to be personable and helpful to my needs. The bed was comfortable and had at least 4 pillows. The lobby had continuous coffee available. I asked for the conference room we were in to have the temperature adjusted; and a maintenance person was there within 15 minutes. The outdoor pool was not heated; but adequate. The lounge chairs were very low; though; and hard to get back out of. Considering how close we were to the airport; I didn't hear airplane noise at all.Overall; the service by the staff and the comfort of the room made the stay pleasant enough. I wouldn't pick this place for a longer visit; though. If I was to spend any more time in the room; I would want it to have more space to be comfortable. The TV did not have as many channels to choose from.
100605,bigskynau,08/19/2006,Better than my first visit I have stayed at this hotel twice in the last 3 months. The first time was not great the place was a mess; took long to check in; and things did not work in the guestrooms. But I did book the room based on price so I had no one to blame but myself; as the saying goes what you pay is what you get. So once again I had to go to Seattle; booked on one of the name your own price sites. Oh great I should have known better; I got Seattle South Red Lion. This time around I notice that there had been some changes. The place did not look as messy as the first time; the landscaping was cleaned up; the guestrooms were clean; and things worked in the rooms. Best yet the pool was opened; as it was closed the first time. There was signs talking about a remodel; so I asked the front desk; and they said they had new owners.So I don't know what will happen now that there is new owners; but this time my stay was much better. This time I did get what I paid for. Hopefully there will be some great changes since the location is pretty good to get to the airport; and downtown Seattle.
100605,Lotus14,08/12/2006,Great Experience We originally went into our reservation a bit wary due to past reviews on this hotel. However; our stay was quite enjoyable. For such a low rate; the room was comfortable. They used high quality bath products and the air conditioner was fantastic. The location was less than a block away from a bus stop to ride into downtown Seattle. Some points of improvement: the TV channel selection was quite limited; the breakfast was mediocre at best. However; there is an espresso shop just down the block. Overall; we were pleased with the value and would definitely stay here again.
100605,travelbugtogo,08/08/2006,Indescribably Incompetent We were one of 15 softball players families that had reservation at this Red Lion Hotel. Our collective experience --the front desk staff has not been trained to deal with the public; housekeeping ran out of towels and sheets; maintenance is not on site; the hotel is located in an undesirable area. Ten families left the hotel after 2 nights. (It would have been sooner if rooms were available). Here is a sample of what some of families experienced:* Requested a 1st floor room with two beds due to having an elderly parent and was given a 2nd floor room. After 2 hours of waiting was given a 1st floor room with a king bed. Took another 4 hours before their room was available. (no elevators)* A guest called from the airport for pick-up. Was told it would be 10 minutes. After waiting an hour they called the hotel and was told to take a taxi. * Rooms were unavailable upon check-in because housekeeping had run out of bed sheets. We were given one bath towel for 4 of us to use. * Four families in our group were locked out each time the hotel room door closed. Maintenance was called (Rafael -- we got to know him well) lives 45 minutes away - maintenance is not on site. On several occasions it took several hours because the front desk said they were never told that someone was locked out. Once Rafael's assistance locked the tool (that is used to open the door) in the room he had just fixed and then was unable to retrieve it because the door wouldn't open with the keycard.* We were standing in line for quarters for the washer (they do not have quarters available at the front desk) and the business travelers in front of us were told that the 3 rooms they had reserved were given away-- sorry; it's not their fault. * The front counter employees are young and are totally lacking in customer service. An employee accused a guest of throwing a keycard at her and threatened to kick her out of the hotel.* One of the father's was solicited by a prostitute at the corner gas station.* A fed-ex package was sent to one of the families that contained his daughter and his passports. He began checking with the front desk at 10:00 a.m. every half hour to see if the package had arrived. Finally he went on-line at noon to check the status of the package and Michele had sign for the package at 9:52 a.m. He went to the front desk and asked if there was a Michele and she said that's me. He said that she signed for the package. She went in the back office and came out with his passports -- the package was opened and their passports were taken out.* It took over 2 hours to check-out due to an incorrect daily charge (yes; we had to pay for this experience). The clerk was unable to correct the amount and asked me to trust them to take care of it tomorrow when the manager was in. Yeah; right!! I called the credit card company from the front desk because the clerk didn't know how to reverse the charge. We had been charged 4 different amounts which total to over $1;000 for a $400 bill. The clerk spoke to the credit card company and had the charges reversed and she promised that the manager would adjust the bill the next day to reflect the correct amount and charge our VISA. Today I checked our VISA account and we've been charged $800 for a $400 bill. The nightmare continues...Many of the families stayed at the Town and Country Extended Stay on Interurban Avenue in Tukwila and said that the staff and management was extremely friendly and made you feel welcome. The accomodations are similar (70's era) but the rooms are big with a refrigerator and stove(it was an apartment conversion). The daily rate was the same. I can honestly say it was a nightmare. Don't let the pictures fool you; be sure to read all the negative comments that guests have written about their experience -- we wished we had before reserving at this Red Lion Hotel.
100605,Lezlie,08/04/2006,Not as Bad-New management? After reading the horrible reviews on this site about this hotel I was considering just forfeiting my hotwire $70 bucks and staying elsewhere. My husband convinced me we could stand it for one night. This hotel definately had some problems but overall was fine for a one night stay. Problems first: 1. you have to call for the airport shuttle; it doesn't come and pick you up automatically. We had to wait for about 1/2 hour before the shuttle which can be tiring if you have been traveling all day. 2. The shuttle driver was pleasant but seemed mentally challenged and tried to shove six adults into a van made for four. It was interesting! 3. At the front desk the ladies looked tired and were openly frustrated; sighing and rolling their eyes regarding their hotel that was overbooked. 4. My biggest complaint about this hotel is that there was no elevator which means if you happen to be on the second floor you have to lug all of your luggage up stairs. Not pleasant after a long tiring journey! 5. The overall look of the hotel is shabby and run down; halls look scarey. Ok enough complaints. ON the positive note: the rooms were clean; good shower pressure; the front desk ladies warmed up; shuttle waited for us when we were running late in the morning; the bed was fairly comfortable; the hotel was quiet. I think the hotel is under new management and they are making an effort to make things better.
100605,TXTRAVLR06,07/26/2006,Pay more and you'll thank me later This place was the epitome of an old run down hotel. The beds were rock hard; the tv was too dark to see and there was no remote to change the brightness. The room overall was decent but the curtains; furniture and comforters were stained. The hotel was understaffed and seemed confused. The food was not good and was prepared an hour after it was supposed to be available. The wifi was the only real positive. I'd recommend paying about 30 bucks more and you will get a much nicer place. I wouldn't' stay here again under an circumstance.
100605,jroberts08,07/24/2006,Absolutely Despicable I would NEVER recommend this hotel to anyone! Our stay was the worst ever. We stayed here; knowing it was a BUDGET hotel. It took over 45 minutes just to check in; and we were the only people checking in at the time. Needless to say; the three ladies at the front counter needed some customer service classes.Finally after several attempts to locate our confirmation number and arguing that we had already prepaid for our room; yes they actually argued with me! I had the receipt showing a ZERO balance owing!!!! We went up to our room. Immediately upon entering; the bathroom door was open and towels were spread out all over the floor; the floor was soaking wet; and the toilet lid was off. We called the front desk advising them that the toilet wasn't working. They offered to bring new towels. I repeated myself...the toilet wasn't working. An hour later I called again. Maintenance was on their way. Housekeeping showed up approximately an hour and 20 minutes later. Plunged the toilet and left. About 40 minutes went by and the toilet was still running; we called the front desk...again. Housekeeping came by again...plunged toilet; brought towels. Then told us to turn the water off. When we needed to use the toilet; then turn the water on! Oh; I forgot we were staying in a roach motel! This was completely unacceptable. We complained; the front desk said there was nothing they could do; they couldn't find maintenance. Well; maintenance probably got tired of maintaining! To top it off; the sheets would not stay on the hard bed; which is fine; it isn't the Ritz. We moved the bed to put the sheets back on; and there were two used condoms underneath the bed! I'm glad they clean the rooms!The curtains were so dirty. The furniture was stained. I really wouldn't recommend staying even if you have no where else to go. There is no service and they don't care that they have upset a customer or have filthy non-working rooms.
100605,Shelliehunny,07/23/2006,I would never stay here again. I can't believe I paid almost $100 for this hotel. My main problem with the room was you can not change the thermostat manually and the room was really cold. My kids didn't want to get out of bed in the morning. The room was small and the beds were hard. The hotel did not have an elevator. My room did not have a remote and you can not change the channels manually on the TV. I called the front desk and they said they would send one right up. Two hours later I did receive a remote that didn't work. I was told the hotel had a catered breakfast. The catered breakfast consisted of cold cereal; bananas; small pasteries (not the good ones with filling)... It was very basic. Some people reviewing this hotel stated they had a fridge and microwave in their room; mine did not.
100605,ATripAdvisorMember,07/06/2006,Nothing works in the middle of nowhere Not only was this hotel off in the middle of nowhere - in the middle of the industrial part of town right next to the Boeing manufacturing site- but nothing worked. This would be the perfect hotel for anyone that's not picky about being someplace interesting or having any amenities like decent service or door locks. Just a brief synopsis of what was broken: the pool was closed and empty; the restaurant was being remodeled (we were there for 3 days and didn't see anyone working on any remodeling); the ATM was out of order; we asked for a few extra towels around noon one day and were told they're all in the drier; the bathroom door didn't close all the way and had no lock; both of our keys randomly stopped working one evening; the fitness center as they called it was really just one treadmill and one stair stepper perched above one of the staircases that literally had spider webs across the entrance 鈥?they obviously hadn鈥檛 been used in ages never mind cleaned or serviced; the day before we were departing; we reserved the shuttle to the airport for 4:30 on our departure day - he was about 20 minutes late. It was cheap; but there are cheap places elsewhere in the city that would probably be a better call for someone looking to enjoy their stay.On the plus side; there鈥檚 this crazy retro diner just up the road (鈥淩andy鈥檚鈥? that was pretty decent and worth the trip if you鈥檙e in the area (though you really shouldn鈥檛 be). There was also 鈥淭he Tavern鈥?a bar with a number of interesting characters; though not some place I鈥檇 want to go alone.
100605,ATripAdvisorMember,07/05/2006,After 1 night; I had to leave! I was booked for 4 nights here; and after my first night's experience; I had to leave. The website photos are very missleading. this place is located in an industrial area; with no restuaurants; lounges;or even convenience stores within 5 miles. The front desk staff was very inadequate; and slow. It took 45 mins to check in. The pool was closed; the restuaurant was closed;and the parking lot had razor wire around it. It reminded me of a prison Four miles away and $20.00 more; I found a real nice motel.
100605,ATripAdvisorMember,06/26/2006,Wouldn't Stay Here Again Wouldn't recommend this hotel at all. Rooms need to be decorated. Whole hotel is in need of renovation. Cleanliness not too bad but could of been cleaner. For the price I paid I was extremely disappointed and would of expected better. Located a considerable distance from downtown too.
100605,enjoyingtime5,06/08/2006,paid $100 and had our car broken into We booked this hotel through a park; sleep and fly website at the last minute because our flight was rescheduled. What a mistake! We paid a ridiculous $100 for one night in a room with sticky carpets and for 2 weeks parking. We returned to find our car had been broken into; even though we parked it as close as we could to the registration desk and the front of the hotel where it was well lit. They stole our insurance papers so we assumed they tried to get a new key cut and coded at a dealer (but were unsuccessful) and luckily we didn't have our house broken into while we were gone. But our car was damaged and the battery was dead because they left the car door ajar. What a terrible way to end a great family vacation.
100605,downinit,04/30/2006,decent for the price I stayed at the hotel for 3 nights in April. The location is quiet and industrial; but less than 10 minute drive to downtown Seattle; and only about 5 minutes to the airport. I had their breakfast buffet one morning. It is no longer free; but the quality/selection was decent for a buffet( I normally find breakfast buffets to be inedible; especially in Vegas). Another concern I had was that I wanted to be able to use the wi-fi with my laptop. After some initial confusion and misinformation; I found out that the free wi-fi was not available in the Express King rooms. Fortunately; I was able to change my reservation to a standard room. If you want internet in the expresss king. you are limited to webTV; which has a charge of $10 a day. The standard room with free wi-fi was only $8 more per night than the express; so it was a no brainer. Not a concern if you don't plan on using the internet on your stay. The beds were a little on the hard side; but I had no problem sleeping; The service and amenities were on par with what i would expect from Red LIon; which is normally a 3+ hotel in most of its locations; the soap/shampoo was 'Bath and Body Works'; or something similar. My room was clean and well maintained. Also; I appreciated free parking; since so many hotels are charging $10 -$20 a night just for a parking pass. Bottom line; if you are looking for a decent cheap hotel in Seattle and will have a rental car; I would highly recommend this hotel; assuming you can get a rate of 45-55 a night or so. It was everything I would expect from an older hotel with a decent brand name to support it.
100605,ATripAdvisorMember,02/04/2006,Horrible Service My mom booked rooms for us at the Red Lion and was told that they had a shuttle bus that would pick us up at the airport and could take us anywhere we needed to go for the day that we would be staying. We were supposed to be recieving two rooms with two queen beds and were quoted a price of $49 per room. My family and I (seven of us) flew into Seattle at 1:00am. We were all very tired after a day of flying and wanted to go to bed; but that wasn't the case for us. The manager at the front desk was able to confirm our reservation with my mom's confirmation number but told us that the rooms were going to be $79 each. After a very long arguement with the very rude and ignorant manager we were able to get rooms for $55 each with two double beds. The manager explained to us that when we booked the rooms they thought we were airline employees who are contracted to stay at the $49 price. When we were taken two our rooms; my mother was given a key to a room that was already occupied! Our room was freezing cold and the beds were hard as rocks. The next morning there were many people at the front desk complaining of the bad service (no wake up call; missed flights; etc.) We had to wait about 45 minutes for the shuttle van to arrive to take us to breakfast just down the road (the driver stopped to pick up his dry cleaning). Our driver should have his license taken away! He was speeding; didn't use his turn signal to turn or change lanes and ran a red light all in about 1 mile. Needless to say; I wouldn't recommend this hotel to anyone; ever!
100605,ATripAdvisorMember,02/01/2006,you guys are cheap and picky for those who are writing bad reviews about this hotel. I stayed at this hotel a couple of times i know this is not the perfect hotel. But hey what do you expect when your making 39 to 59 dollar rate reservations. Well if i wanted a luxurious hotel i would of payed Hilton or Hyatt 295 dollars up front. So stop complaining about the hotel being cheap and start paying for a more luxurious hotel. Never noticed how CHEAP people were.
100605,2ez4me,01/24/2006,Cheap; noisy The positive: $45/night; good for budget travellers. The negatives: thin walls; noisy rooms. The first floor rooms adjacent to the parking lot are really bad. You can hear people walking and rolling their luggage at all hours of the day. Someone was getting their car battery jumped at 2am and shining their headlights straight into the room; the curtains didn't help much. If you have to stay here; ask for a second floor room on the inside facing the courtyard.Loud parties and sketchy people walking around the halls.
100605,ATripAdvisorMember,01/14/2006,Rude front desk manager This place is ridiculous!!! $89.99 for a hotel that smells; is old as dirt; and whose customer service is very rude! This hotel is NOT at the Airport as was reported; and I was given a room that had BEDBUGS all throughout my room! I complained to the lady (who did the best she could) at the front desk and asked to speak to management; but they were very rude and told me that there was nothing they could do but change my room! Nice job; after all the bites!
100605,jueyau,11/28/2005,Never again I switched room within 5 minutes of walking in due to continuous running toilet. There's no key to the safe in the second room and I requested one immediately; and again the following day. Nothing ever came during my 5 days there. Reason: maintenance team wasn't available. Crackers and gums on carpet. There was 1 afternoon when we returned after being gone for the morning and found no linens; no towels in the room (door was locked and no cleaning crew in sight). My friend got locked out of her room one nite because her key failed to work and the hotel couldn't get it opened either. She and her husband got another room for the nite (no pyjamas; no toiletries). At least 3 parties complained about their bills while I waited in line to complain.Printer/copier in business center didn't work. Food was bad.Don't stay there!
100605,FLR,11/28/2005,The pictures are out dated and so is the hotel We were scheduled to be at the hotel for 4 nights but we left after the first horrible evening. If it were not so late when we checked in we would have not stayed one night. Our view was of a parking lot of 18 wheeler trucks that woke us up at 6:30am with their diesel engines. The rooms and hotel smelled badly. The halls were dark and scary. They do not have elevators. No locks on the bathroom doors. The carpets are dirty. We had to park on the far side of the hotel go up several flights of stairs and down many long hallways because there was not adequate parking. I can go on but I think you get the idea. Pay more; drive past; keep going; and don鈥檛 stop.
100605,ATripAdvisorMember,10/09/2005,excellent value I booked 2 roooms for 5 nights through Hotel.com at total cost (including taxes) of $44/room. Both rooms were large; clean. quiet and well equipped (with fridge and microwave; iron; etc. Ask for inside first floor rooms near entrances and you should be fine. Front desk staff very helpful; even printed out MapQuest directions for us. Only inconvenience was that the much maligned hotel resturant was often closed and except for a mediocre coffee shop a mile away there are no restaurants nearby (or even grocery stores). We eventually stocked up at Costco and ate breakfast and dinner in room and lunch outside. This worked fine and saved a bunch of money.
100605,rhadaway,09/11/2005,Wrong hotel! We thought we were staying at the one across from the airport. Not happy when we were driven here. Please do not actually reserve this place. So glad we were only there 8 hours. WARNING: Price line . com categorizes this hotel as airport. It is not that close to the airport!! STAY AWAY
100605,darlinme,09/02/2005,wrong hotel looked at the room I resrvied... smeeled of vomit. this is not the same red lion accross from the airport; it is 4 miles north!! still cant get the smell out of my nose....(LOL --- and I smoke) Anyway did not say the night; thank god I had time to fine another hotel.
100605,ATripAdvisorMember,08/03/2005,Better off sleeping in car All I could say is thank goodness we did not prepay. The room was noisy; dark; musty; cramped; dirty. Halls were dark with low ceilings. I was one of the fools who decided to go cheap giving this hotel a benefit of a doubt but I should've have listened to the most recent negative reviews and boy did I suffer thru that night. If you value your sleep and air quality; stay clear away from this hotel. Staff does not uphold company policy to make your stay a better one nor do anything to compensate for your discomfort. Do yourself a favor and pay a little extra to stay at a better rated hotel.
100605,ATripAdvisorMember,08/03/2005,Don't ever go there again My husband and I went there just one night;it's very terrible1. you can see some cigeratte burn on the carpet and the bath room.2. the room is very dirty; I got multiple insect bites on my face;neck ;the limbs;that made me see a doctor afterwards.3. we saw a cockroach(!!!!) in my room before we leave.so; we do not recommend this hotel at all !
100605,dnasu,07/19/2005,Just plain bad showReview(3680797; 'full');
100605,JudithV,06/24/2005,Bad......very bad showReview(3609321; 'full');
100605,UtahBeekeeper,06/06/2005,NEVER again at a Red Lion!! showReview(3533198; 'full');
100605,ATripAdvisorMember,05/16/2005,Loud; Loud and very RUDE showReview(3475041; 'full');
100605,4C,10/07/2004,Excellent value showReview(2627842; 'full');
100605,ATripAdvisorMember,06/21/2004,My trip was fine and it was not in Business Class showReview(2213332; 'full');
100605,ATripAdvisorMember,06/10/2004,Dark Halls; Hard beds showReview(2180944; 'full');
100605,ATripAdvisorMember,05/22/2004,Beware showReview(2111066; 'full');
100605,ATripAdvisorMember,04/26/2004,This is not no ordinary Red Lion Hotel showReview(1836780; 'full');
100605,wineries,12/15/2003,They got my business showReview(1518019; 'full');
1006063,beachbum010,08/10/2008,Worst Resort I had book this vacation with sunquest saying that it is a 5 star hotel but its more of a 2 star.. I have stayed at many resorts and have gotten the worst experience at this resort. I don't even know where to begin... I got there with my family and the number of people that were staying there had to say it all.. probably 40 people were booked.. it was very quiet... Usually when you arrive at a resort they have a welcoming committee but we arrived to nothing. The Animation program was very poor.. the shows were just all dancing.. at other resorts it was more comedy and more interaction involvement with the guests staying there. The food is terrible.. there is no variety. It is basically the same this everyday... hamburgers; hotdogs. There is the pizzeria and a steakhouse which were alright.. yet they weren't open every night. Therefore you had no choice but to make your way to the buffet. At other resorts a snack bar was available during the day; yet there was none.. once lunch ended there was a bunch of starving people with nothing to eat. The management at the restaurant is needed to change.. I was hungry and eager to go to dinner which was suppose to start at 7:00pm. Yet I go there and they told me another 15-20 minutes because they were still setting up the buffet. The bar was not all inclusive.. there was a poor selection of drinks... otherwise you had to pay. The bar hours were ridiculous.. most resorts have 24 hour bar in the lobby.. but that had closed early. With the pool-side bar it was open very late in the afternoon. The towel service was terrible.. they are closed on Sundays.. and on weekdays you go there and its open for an hour then its closed.. or they have ran out of towels within the first hour and you are told to go to the lobby to get towels. The beach had glass and other shards in the sand where my foot got cut a bunch of times.. at other resorts they were constantly keeping the sand clean yet they did very little at this resort. The water had very big tides constantly; therefore little children could not enter. They had a lack of water sport activities offered unlike other resorts. The Dream resort was located right beside and was absolutely gorgeous... I would recommend to check that out and not make the mistake that I had made. It was a slow and boring week. If the service keeps up like this.. this hotel will be shut down very shortly.
1006063,stimula,08/08/2008,our family holiday I stayed at the Colony Bay Resort from the 10th of May for 2 weeks with my husband and our 2 year old son. Like others that we have met during our stay; I was a little nervous after reading some of the negative reviews that have been posted on here recently but I suppose that these people must have been searching for things to complain about. ROOMS 鈥?The rooms are not of a huge size but very comfortable; clean and well equipped; 2 Double beds; cable TV; nice balcony etc.... The mini bar was stocked daily; please note that a few items are to be paid extra such as chocolate; chips and international drinks. Included in the all inclusive you have 2 beers; soda drinks and water.BEACH POOL 鈥?The beach was lovely; very clean and plenty of sun beds; same days it could get a little windy but what a deal when you wish to sleep under the sun! For sure the highlight of the resort is the pool. We spent most of our time here; specially at the swim-up bar!FOOD 鈥?While it is true that the food on the buffet was primarily the same each day; it included pretty much anything you could imagine so unless you ate everything every day I don鈥檛 see how you could sick of it. We were skeptical of the reservation restaurants but were pleasantly surprised. I do think the reservation system is odd but we never had to wait longer than 10 minutes to get a spot. SERVICE 鈥?This is what really gives many points to the resort. Everyone was so friendly to us; especially to my son. The front desk staff were always very helpful. The waiters and bar tenders were constantly checking to see if we needed anything. Personally I was a little disappointed with those not leaving any tips; these people work hard and a couple of bugs means a lot for them!OVERALL - This is a wonderful resort and we had a great time. It is always very funning when people complain about stupid details鈥?. On a vacation you can鈥檛 expect everything to be perfect I don鈥檛 think that this even happens at home! If you are planning a vacation to Punta Cana we can highly recommend the Colony bay; we loved it and for sure will return!
1006063,DiseyOakville,07/15/2008,The worst resort in PUNTA CANA!!!!!!! We have been to Punta Cana 3 times before and would always return because each new resort we stayed at was always very enjoyable - both at Bavaro Beach and Uvero Alto - this trip was a total disaster as Sunquest rated this resort a 5 star and with previous experience we would only rate this resort a 2 star - the food was totally non eventful as there was absolutely no variety from day to day ( my husband was very ill as well as Italian soccer vacationers) - I have never been at a resort where the locals vacationed with us - no offense to the people as we really do like the Dominican hospitality but not to vacation with them. Also we had to upgrade to a suite to make our vacation more enjoyable - if this did not happen we were leaving immediately - If it were not for the friends we met there and the animation staff - especially David and Theodore who made our day - also we were very disappointed to learn that our most favourite bartender Daniel was terminated - unfortunately the management does not realize that these people do make a vacation happen.Because of this trip I will not return to the Dominican as my husband was very ill and this would never have happened at a 5 star resort.
1006063,Sofiamechelen,05/25/2008,great times at Colony bay I've been to the Dominican Republic six times before and this year I've stayed at the Colony bay resort... and had a great time!The hotel is not so big as others I've been to but that's just what I like. The staff was very friendly and very helpful; always smiling... the room was nice and kept clean twice a day. We had a fantastic view over the sea and the mountains!Excellent view at the buffet over the sea and coastline. The food was good; different things to chose from. The beach was nice; sometimes good waves; sometimes calm. I've enjoyed the long walks along the beach. You have enough space because the hotel is not build in directly between other hotels.The animation was also great; although at the time I was there there were not so many people around; they did their best to create good vibes and made an entertaining show every night.Fun!
1006063,Armondo4,05/23/2008,Great Colony Bay Resort in Puta Cana volly ball in water
1006063,christrvl13,05/22/2008,From a Travel Agent; just be informed and understand. I stayed at the Colony Bay as part of a Travel Agent Conference April 10-17th 2008.People have to remember that the property has not been open very long and was in a rush to even open when they did. As a Travel Agent I am telling you that your Agent (if you used one) should have told you this and prepared you. I personally don't sell properties that have been open for less than a year without knocking off 1 usually 2 stars.At this point it is DEFFINATELY NOT a five star. Probably closer to a 3.5The staff is wonderful and they try very hard. The resort is clean and the food is decent.It is cozy and unlike the massive properties in the DR there are only about 200 rooms.It is in Uvero Alto NOT BAVARO so yes the tide is a little rough but still nice to lay out on and you can walk it without being crowded; just be careful swimming.As long as you are informed as to what you are getting this is a nice property to get away for a week and relax. If you are told its a five star right now they are wrong; maybe one day; but not right now.
1006063,einwechterl,05/19/2008,Great Hoilday because of the people we meet all the girls in the apple
1006063,BRADAIMEE,05/03/2008,cheated on what could have been amazing Front of resort
1006063,Buda97,05/01/2008,Colony Bay Food was excellent.Hotel rooms are not a five star.Pool was O.K.Could not swim in the ocean as of the high waves. It has no coral reef and therefore noone was ever in the ocean while our stay was for two weeks.The sheets where way to short for the mattress. The bedcover was oversized and falling over the floors. The beds had no mattress covers .The staff was friendlyThe entertainment repeats it self the next week. Hotel has no free shuttle bus to another hotel or casino.I would not recommend this hotel.
1006063,LisaMercer,04/26/2008,Needs a lot of work with the rooms thank god for a breath taking beach
1006063,jamann,04/23/2008,mixed emotions Our April trip left me with many mixed emotions. Left Toronto with no problems. Flight was about 4 hours and Sun Quest provided an in flight movie a hot breakfast. They ran out of headsets but I was able to use my i pod earphones and listen through one ear.The bus ride from the airport was about 44 minutes with speed of the bus driver. Upon arrival about 1:00 we were unable to check in until 3 o'clock so we went to the buffet for lunch and had a few beverages at the bar. I recommend bringing your swimsuit some sunscreen in a carry on bag if you plan on arriving early. Lobby bar: very clean; marble floors; great bartender; no top shelf liquor. Bathrooms were clean and did have a clean shower in it.Buffet Restaurants: average at best. The best items were the omelets for breakfast make your own pasta. We never had the desire to go up for seconds. Fresh fruit amounted to pineapple; watermelon cantaloupe. Ice cream was very good; especially the chocolate. I didn't try the prune flavor.Steak house: Don't expect to get what is in the display case when you walk in. Your cut of steak will be much smaller a lot less lean. First dinner at steak house: chicken wings..okay..it would have been hard to be as good as the wings we get in Buffalo. Caesar salad; one night good; next night not so good.Some made with very white iceberg lettuce and some with romaine lettuce. Rib eye steak...very fatty thin slice. Baked potatoes were inconsistent some plates had a potato that was the size of a slat potato and others had average sized potatoes. The dressing the put on the potatoes was fantastic. They also give you a small piece of broccoli and a slice of zucchini tomato too. They tasted find. The second night we opted for the less fatty sirloin. Very difficult to cut. Many people this evening sent their meals back or left and went to the buffet. The rib eye was much less fatty the second night.Italian Restaurant: We had the best luck here. The lasagna was very good.Pizza in the Italian restaurant was very good for lunch. Many to choose from. Pool: very nice. Be careful the stairs are very slippery. I took a spill on the first stair and landed right on my tail bone. Plenty of chairs were available and enough towels for everyone. Water was clean and warm. The pool bar was good Henry can make a great boom boom margarita. Drinks sure were not weak. A tip might have had an influence on the amount of alcohol you got.Take advantage of the 5 minute free massages that come around. They are wonderful. The hot tub was cleaned regularly but water was not hot. Just a bubbly tub. My daughter got her hair braided by the pool. Very reasonable. Three braids on each side of her head with beads cost $6.00 Frequently someone would come around with a monkey; a lizard or beautiful birds and take your picture with them. If you want to purchase a picture it cost $10.00. Beach: beautiful. Sand was very soft and light brown in color. Very clean on resort property. Waves were strong. They were great for body surfing. Don't plan on using a boogie board provided by the hotel. Some days it wasn't open to get and when you do get one they are broke into several pieces. I would have thought that the hotel would replace them when they break. They aren't that expensive. The water was a pretty blue except where the waves crashed on the beach and stirred up the sand. There were plenty of chairs on the beach to use. Don't expect to use the non-motorized sporting equipment. The water is too rough. They do not have any motorized water sports here. If you walk past Dreams resort I did see para-sailing.The rooms: awful. The beds were the worst. Hard small. The sheets didn't even come close to fitting the bed. By the time morning came the sheets were in a big ball and you were sleeping o the mattress. I would bring your own full size sheets. I don't think you will have a problem loosing them. The maid didn't change the sheets once while we were there. Maid service was inconsistent. Some days there were no towels; other days anywhere from 2-5 towels. Water in the shower was hot and had lots of pressure. Beware if the power goes out there is no water. Beds are on rollers with no locks. Don't sit too close to the edge of the bed or you may end up on the floor. All rooms are at the back of the resort. Don't expect to have an ocean view. I would not keep your balcony door open. One day we saw a tarantula in the grass. It was dead but there must be more where that came from. Bugs insects: never a problem. Didn't come home with any bug bits. They do spray daily. Sometimes the smell wasn't great but it was short lived and better than having the bugs.Entertainment: lame. Every evening there was a mini disco for the kids. It mostly attracted the 10 and under kids. No entertainment was provided for teenagers. In the evening there was a show every night; but it was mostly the same thing each night. The animation crew did their best to entertain but I don't think they had anyone to give them direction. They were on their own.Resort gift shop: $$$$ very expensive. They did sell a variety of soulviner items including t-shirts; key chains and other items. Candy bars were $2.; Pringles chips $5. Sunscreen $20-$30. Bring everything you think you might need.Staff: Mostly friendly. Language was sometimes a barrier. Very few staff members knew English. Animation crew was very friendly. Alexander was the best. He had a great personality mingled with the guests. That is much more than I can say for what appeared to the owners. They were very conceded.They didn't talk to any of the guests. The owners were walking out oft he Italian restaurant as I was walking and they didn't even hold the door open. They basically pushed their way through.Beware of the guy selling cigars. He is a hound.While we were there a group of travel agents came in for a seminar. While they were there the resort shut down the sports bar and moved the game tables to the lobby bar. What a show the resort put on for them while there were there. They even brought in an outside act for one of the nights of entertainment. Once the travel agents left the Steak house and the Italian restaurant were never open on the same evenings. The ice cream by the pool disappeared and the entertainment went back to boring. We did take a 20 walk to the shopping plaza. It wasn't worth our time. There are several vender's there but they all sold the same things. They all want to invite you into their home be your family. You do have to barter with them. That evening some of the vender's were in the resort selling their goods. If I would have know that prior I wouldn't have take that adventure in the afternoon. Carri bean Festival: An excellent excursion. The afternoon flew by. Once you get onto the boat they take you to an area to snorkel in the sea. My son saw a small octopus. Later they took you to an area to swim with the nurse sharks sting rays. I didn't think I would ever do something like that but I did and loved it. I do recommend bringing your own snorkel gear. I am sure they do not clean them. Adults were 78. kids under 12 were free. You can purchase underwater camera's on the boat for $20.Overall I would not recommend this resort to anyone who thinks they are getting a 5 star hotel as they had advertised. If you book understating it is 3 star and they offer a 3 star price that is very attractive it may be worth you while. This is a good resort for a family with small children due to it's size. Definitely not a resort for a young couple that is looking for a lot of activity. Due to slippery surfaces throughout the resort when wet I wouldn't recommend this for older couples.
1006063,travelagentEdmonton,04/20/2008,Travel Agent Perspective I am a travel agent and my daughter and I stayed at the Colony Bay the week of April 17th for one week. We had a very good holiday at this resort but there certainly were pluses and minuses. This resort has only been open for three months; so it has a long way to go to receive a 5 star rating; I would rate it at a 3.5. I think part of the problem is the expectation of the guests that it is sold as a 5 star by Sunquest and they have paid for a 5 star when it is only a 3.5. With that out of the way; you will not be disappointed if you expect a 3.5 star and pay for a 3.5 star. This resort is located in Uvero Alto and not in Bavaro and so the bus ride from the airport is one hour to this resort. It is in an isolated location located one property over from the Dreams resort (previously Sunscape the Beach). If you wish to leave the resort to go into Bavaro or Higuey; the taxi cab prices are very expensive ie: to reach the Majestic Colonial in Bavaro from the Colony Bay is $33.00 US one way; $60.00 US to the Punta Cana airport one way; needless to say; we didn't leave the resort and for this reason we felt claustrobphobic. Pool and Beach Area:It is a small resort located directly on the beach and it only took you a minute to get to your room; the restaurants; the lobby; the pool; the beach and had ramps for wheelchair accessibility; (although the ramps were a little steep). My recommendation to the resort is that they install a hand rail into the pool; as the steps are hard to see and 3 people fell down going into the pool; one guest actually broke her arm and dislocated her shoulder. The pool is large and cleaned daily (I was out there at 6:30 a.m. every morning). There are plenty of palapas and lounge chairs as well as on the beach. There was no poolside waiter service but the swim up bar was very close to all sides of the pool. The beach itself was beautiful; and yes it has very light fine brown sand and there are waves at this beach which made it great for boogie boarding; but it is not the calm waters clear waters of the Caribbean; but remember; you are on the Atlantic ocean side of the island not the Caribbean Sea side. I do not recommend this beach for young children as there is a strong undertow and it was red flagged 4 days out of 7 while we were there. There are no non-motorized water sports to speak of; the boogie boards were broken and not replaced; they did have kayaks; but the waves are too rough for kayaking; there was no parasailing; jet skis; banana boats etc.; you had to go down the beach to the Dreams resort for these motorized water sport activities. The plus of this beach is that there are not thousands of people on it like Bavaro; so if you want a nice secluded beach to walk; this certainly is for you. There was relatively very little seaweed on the beach but if you walked down to the Dreams; they had so much seaweed on the beach that the smell was not pleasant. They do have a kids club area but I didn't see anything going on there. They do have a disco in the sports bar until they finish building the casino and disco. Music was extremely loud but the break dancers were unbelievable! They closed the sports bar for three days and the dancing moved into the lobby bar area and it was much better as everyone participated in dancing from the young to seniors and they had brought in a singer and piano player; which everyone enjoyed.Rooms:The rooms are basic; no coffee makers in the room; but I brought my own. The remote for the tv didn't work; but got that fixed the next day. The beds were fine but very small pillows. Pressure in the shower was great; but just had warm water; never got hot. The safe is free but make sure to ask for the lock at check in. Mini bar was stocked every day with 2 cervasas; 2 bottled water and 2 cokes. There were snacks; chocolate bars etc in the fridge but there was a charge for them; they have price tags on them; very expensive; bring your own. I saw a fellow at the front desk who was quite irate because he had been charged for a chocolate bar that he never had and the front desk's solution was to give him a chocolate bar but he had to pay for the first one he never had -- only in the Dominican! I recommend to the resort that they do not stock these items in the fridge as they don't seem to have a good tracking system of what was used -- and so there were arguments over guests being charged and not having used the item and of course; there is no way to prove anything. If you want a snack just go to the gift shop; the prices were cheaper anyway. Maid service was good; no complaints there. Workmanship at this resort is not very good but again; 3.5 star.Front Desk check in was no problem and quick and they spoke English pretty good.Restaurants and Service:I have been to Punta Cana 7 times before and had stayed at 5 star resorts; and I have to say that the food was pretty good at this resort; there was something to eat for everyone and the best was certainly their desserts - they were fantastic! Although; don't expect to see a lot of shrimp; lobster etc. in the buffet. But I have to rate the food at 8 out of 10. I have to rate the service at this resort as a 10 out of 10. The staff were very friendly and courteous -- this was the biggest plus of this resort and Luis and Pablo; the bartenders were fantastic! Entertainment and Nightly Shows:The entertainment at the pool was basic with water aerobics; dancing lessons; waterpolo; beach volleyball etc. The nightly shows were a little cheesey; except the Michael Jackson show was pretty good. My complaint is that these shows started way too late at night 9:45 pm; so there wasn't a whole lot to do between supper and waiting for the show to begin. Not enough activities at this resort. Check out was fast and painless. My complaint is with Sunquest that we had to leave the hotel so early for the airport and ended up spending almost 4 hours at the Punta Cana airport -- this was ridiculous and of course; there was no Sunquest rep at the resort the day we were leaving. There were travel agency owners at this resort at the time we were there and they were on the same plane as we were leaving for Edmonton at 7:05 p.m. but they didn't leave the resort until 4:00 p.m. (what's up with that when we had to be at the lobby at 2:00 p.m. to leave for the airport). Check out is at noon. If you want to stay in your room until 4:00 p.m. if you have a late flight out; you can pay an extra $20.00 US. Otherwise; they do have a shower area in the lobby part.My recommendation to my clients is that if you are looking for a small resort; not a lot of walking etc.; a quiet time by the pool and beach; good food and good service I would recommend this resort as a sold 3.5 star at this time. If you are looking for a resort with a lot of activities; amenities; children's activities and want to leave the resort to explore the towns and area etc. I do not recommend this resort as it is way out of the way and very expensive to get anywhere. The owner had stated that they will be building an additional 320 rooms but I recommend that they bring the current status of this resort up first before building more rooms and not having all the services and amenities in place for the guests first.We did have a great holiday but my expectations were that of a 3.5 star and not a 5 star.
1006063,Giddyup,04/16/2008,Still Undecided what to rate this resort but I know it will not be a 4.5-5 star We stayed here from April 7th to 14th for our wedding. We had a group of 30 plus from halifax; edmonton and toronto. First impression was great. Everything clean lobby and reception was emaculate. Check in was a breeze even at 10:30 am we all got our rooms on the beach at 10:45. First off we were there for our wedding. And thankfully it went really well. Besides not really knowing what was going to happen Omaria did a great job. For those of you that need this info message me an i will help you out with the little details that you wont know until they have happened. Our meal took place in the beach buffet which i have to say was an incredible layout more than anyone had expected i think. the meal was excellent as was the cake the whole thing was spot on. I will rate the whole wedding experience a 9-10.The roomswell we were fortunate enough to have stayed in both the normal room and the vip suite. we were given a free upgrade after the wedding. well the normal rooms are normal; but we didn't experience any problems in there 4311 was our room. the vip room 5104 on the the other hand was a mess. leaking ceiling (mildew smell) power problems tv problems. we wished we would of stayed in our old room. but the free internet and separate reception was nice. they did try to charge us for items out of the bar that we did not consume but i refused to pay for them. this happened to a couple of guests in our party. For being a new resort the rooms looked like they were 20yrs old. I will give them a 3-10.FoodIt was really good. however not much variety one would expect from a 5star resort. i had better in 3stars.. rating 5-10Beach / waterAwsome - waves on some days were 10ft + excellent for body surfing since all their boogie boards were broken. and never replaced. rating 9-10 but because i like waves.Servicethey work hard and deserve all the credit. besides the language problems at times i give them full credit. 8-10Things that bothered me:the first thing is the vendors on the resort. being constantly asked to buy cigars or go on the dun buggys every day was a real pain in the a.s.s. that was something that they should control. i expect that behavior on the streets but not on the resort. the entertainment was qustionalble at times. however the michael jackson skit was by far the best show i have ever seen at any resort.The resort is not complete as advertised.Overall.well i can not compare it to a 5 star since i have never been to one. but i have been to 3-4.5 stars before and i must say it would drank around the 3.5 star. During our stay there; travel agents from around the globe were there to do an inspection so it should be interesting to see their reviews.
1006063,ArisaigPoint,04/12/2008,Don't worry about your up coming vacation! The resort is fine! Sunrise from our room
1006063,dominicanlovers,04/12/2008,Amazing time but not 5 star; more like 3.5-4 the guys at the pizzeria
1006063,puddlesalberta,04/07/2008,Had a Great Time but not a 4.5 no more than a 3.5 Colony Bay - March 26 to April 2Flew out of Saskatoon with Skyservice early in the morning; with a quick twenty minute stop in Regina to pick up some other people. The flight was good; movies were okay and the food was your typical flight food. Arrived in Punta Cana ready for a cold beer; cigarette and to have a great vacation.The airport check in went very smoothly and before we knew it we had found our bus and were on our way; with a nice cold beer in hand. We were the only ones on the Sunquest bus going to Colony Bay; and were dropped off first so this was a bonus; as it was an hours bus ride to the resort and it was pretty hot and muggy on the bus.Check in went smoothly as we were the only ones checking in. We were given our key; towel cards and the card to activate our power in the room which includes the air conditioning. We were also made to sign a paper agreeing to pay for anything other than the two pop and two beer; replenished each day in the fridge. We actually ended up having some chips but if you go to the store first thing in the morning on the resort to replace them you can save a few bucks - a bit dishonest but after experiencing the dishonesty throughout the week from others that work there we didnt feel so bad. A little warning as well we ended up having to pay for a chocolate bar on check out which was supposed to be three dollars but they charged us four as they said it was an extra dollar for taxes. Unbelievable but we just chalked it up to experience.We were escorted by a bell boy who helped us to our room with our luggage. We were on the third floor in building three. Although the rooms are not the largest we have been in; they were clean and suited us just fine. The beds were not queen size but comfortable and big enough for us. The bathroom was fairly large and there was plenty of hangers in the closet and three large drawers in the dresser for anything else we wanted to store in there. The balcony is the smallest I have ever seen but big enough for the two chairs and little table that is out there. We actually sat out there a few evenings relaxing and listening to the music from the entertainment. The pool is sensational and the swim up bar is awesome. We ended up spending the majority of our vacation at the pool and did not mind one bit. There was always lots of room to swim and we never had a problem getting chairs. As far as getting the umbrellas around the pool for the shade; if you cant find one just back up about thirty feet from the pool and there are extras on the sand back there. We only used one once so wasnt a problem. And yes there is sand that blows in the jetted tubs and the pool but it is very windy at this resort and what do you expect when the beach is right there. We were at the pool early enough a few times and watched the staff working very hard to clean the sand out. There never seemed to be any throughout the day so obviously they cleaned it very well in the mornings. Also; maybe some people who are walking on the beach should utilize the showers to rinse off prior to going into the pool and this would help as well. The pool to us was awesome and kept very clean for the most part. The swim up bar was fun and plentiful as I found out the first full day there. Please say hi to Henry (boom boom). We also played water polo a few afternoons and had a blast with this as well. The beach is nice although very windy There is lots of chairs but most people dont tend to sit there I think because of the wind. The sand is nice but definitely not your white powder like other beaches in the Dominican. To the left of the resort when you are facing the ocean there is extra lots and yes lots of garbage but they do not belong to the resort so I dont think it is fair to judge the resort for this. As far as the ocean well it is very wavy as previously stated in other reviews. This is because it is open water with no protective barrier of a reef to help break the waves. We did go wave jumping a few times and had a blast but the undertow is very strong so wouldnt let kids go in without supervision that is forsure. I would also make sure that you wear water shoes as although it seems nice and sandy my man stepped on something and ended up having to go to the doctor when we returned for antibiotics and to have over ten large slivers taken out of his foot. So beware of things in the water.The staff is excellent and try very hard to make your vacation good for the most part. However; there are some that dont smile and really dont want to do much without a tip and even then are still not very happy. Our maid was good although nothing spectacular and you had to tip to get your extra beer and pop stocked in the fridge. Also; not very giving with clean towels and facecloths so you may have to hunt her down for this. The bar staff at both the pool and lobby were excellent as were the restaraunt staff for the most part. The front desk however; really made me mad a few times. There is a problem in building three with the air conditioning freezing up on a daily basis. A little advice; turn it off when you leave in the morning and then back on in the evening and it should work. We found this out and it only takes a few minutes to cool the room off. A few times we called the front desk but really did not get any help. They then just plain wouldnt answer the phone when we called. Kind of a pain but it was okay until I watched them one day in the lobby when the phone would ring. They would look at it and determine what room was calling discuss it amongst themselves and then laugh and ignore the phone!! I was not impressed with this at all as I felt it very unfair to people who were calling. So again for the most part staff were good except for the desk people.Sunquest Rep. Marie Jose - we were not impressed with this woman at all and will be contacting Sunquest to discuss her attitude and the way that she treats some people. She was very blunt and rude at the best of times. We arrived on a Wednesday and because we were the only two who arrived she did not come around until a larger group arrived for Friday. Now normally this would have been fine except the only trip we wanted to go on to Saona Island was on Fridays and Wednesdays. The day she came so it was too late to go and the day we were leaving. We were able to go on Sunday with a Brittish group which turned out to be a blast but she really did not encourage us to go with this group as she did not feel it would be very good. She made it very clear what she thought of the British - not exactly a good thing for a tour rep. However we found out later that this was because she doesnt make commission on this tour because it isnt through Sunquest. Guess if she had of been to see us on Thursday this would have been eliminated. There were other things concerning her as well but I wont get into them; I will let Sunquest deal with them.There are also a few people who work around the pool trying to get you to buy horse back riding excursions. We considered this but in the end didnt go. Some did and had a great time so I am sure it would be something to see and do. However; when you say no these people will bother you at least three times per day and are a real pain in the butt sometimes. I finally had to get rude as every time I tried to relax by the pool they were there bothering us. The food - I have thought long and hard on how to put this part into my review. Let me start with the Steakhouse which I will tell you was by far the best meal we had and absolutely delicious. We had rib eye with baked potatoes and not only was it hot but it was delicious. We also had the buffalo wings for an appetizer which were excellent as well - make sure you each order an order though as you only get two to an order. Not like here where you get ten or more to an order. The buffet. Well the desserts were always excellent and the ice cream was to die for. Breakfast was exactly the same each day and the omelettes were okay but usually undercooked. The food was always cold it seemed and basically the same every day for every meal. Definitely not the best but not the worst either. Never walked away hungry but was not impressed with the food. Definitely a 3.5 at the most as far as the food in the buffet is concerned. Please watch the chicken as it is usually undercooked. Trip to Saona was a good day and lots of fun. Although not the party on the catermaran that I have endured in the past. But beautiful and fun just the same. Lunch was excellent as well and so were the drinks.Shopping was okay we ventured to the little shopping market a couple of times and bargained some good deals. Although it is definitely not Mexico; they have some nice stuff and we were lucky to get some good deals. So overall I am a very experienced traveller and I am usually pretty fair and have fun. We had a good vacation and except for the food really did enjoy ourselves. However; we would not return to this resort and if we didnt get such an awesome deal I would be very upset. However we only paid eight hundred a piece so even though they advertise this place as a four and a half to five; we only paid for a three to three and a half so are happy. But I dont believe the resort will ever be higher than a 3.5 and definitely would never pay full price to go there.Now for the worst part of our entire trip and let me tell you I have been to the DR four times and loved it each time - even this time with the resort - until we went to leave. I can now honestly say that I will NEVER return to this country ever again. We checked out and our bus was a bit late but not a big deal. The ride back to airport was okay and although the airport was very busy we were okay with this as well. When we got to the check in we were told our suitcases were over weight and it was going to cost us $200.00 US. We were prepared for this as we were overweight coming from Canada as well so not a huge suprise. However; the guy checking us in slipped my passport back across the counter and told me he would give me a deal and would only charge me $150 if I slipped the money in the passport. Of course we did this and he pocketed the cash. I will be honest we only put $75 in the passport - I guess two can play the game is what we thought. We then proceeded to check in and went through security with no problems. We ate at Wendys and shopped a little at duty free before boarding the plane which was on time. However then it all went bad. Everyone was on the plane and they were about to close the door when a security lady from there got on and started down the isle. She got to our seats and asked to see our tickets and passports. She then told me that I needed to come with her. Now let me tell you this scared me but as the plane was ready to leave. I tried to ask her on the way back in the airport what the problem was but she wouldnt answer me. I thought forsure the plane was going to leave me behind. Anyways she took me into the security room where a security guard who could not speak english was going through my suitcase - and I mean going through my suitcase!!! Anyways I had bought a carton of cigarettes before leaving Canada and then had bought another at duty free in Saskatoon. I had finished one carton while on vacation and there were six packs left in the other one which I packed back up in my suitcase. Please keep in mind that my carry on also had an additional pack and a half that nobody took or said anything about when going through security. Anyways they began accusing me that the cigarettes were narcotics even though the celephane was even still on the packages!!! I tried to explain that they were only cigarettes and a supervisor for security came over as well I had no idea what they were saying as I dont speak spanish. The lady then looked very worried and told me to leave the cigarettes and ask them if I could please go as they were about to arrest me!!! Of course I did as she said and was near tears because I thought forsure I was going to jail for cigarettes. Anyways after begging them and telling them that they could keep the whole suitcase if they wanted they let me go. Thank goodness as the plane was just about to leave me there. I couldnt and still cant believe what happened. Not to mention my poor spouse who had to stay on the plane and had no idea what was going on. It was a terrible experience and was very scary for me. So I must say that I will not be returning for these reasons. Until it was time to leave we had a good vacation and now can sort of laugh about what happened. Especially since I work in a drug rehab so if I had been arrested not sure how I would have told my boss what I had been arrested for. Anyways wont be going back to the DR but had a good vacation overall and got lots of RR which is what we went for. Anyone who has any additional questions please feel free to email me and I will try my best to answer. Good luck and happy travels to you all and please make sure you dont have cigarettes in your luggage when you go home!!!!
1006063,beachvolleyball,04/01/2008,The Truth On Colony Bay Resort We are experienced all-inclusive travelers; having stayed thruout Mexico;Cuba and Dominican.We stayed for 2 weeks from March 02 - 16 2008.As other people have said this hotel is over rated in the travel brochurs. Personally I would give this resort a 3.5. If you are used to staying at a high end hotel and expect that type of service and quality READ NO FURTHER do not book this hotel.There is no WHITE SANDY BEACH or QUEEN BEDS as stated in the brochurs. (note the beach is fine just not white fluffy sand)Reason to BOOK this hotel.SMALL; with a ground level room there is little walking.QUIET; not over flowing with people ie drunking party people.GROUP TRAVEL; you could take this hotel over make it feel like your cottage.If you are staying here ask for BUILDING 4; third floor even # room. They all have a view of the ocean; Dreams Hotel; jungle and sunset behind beautiful hillside and nitetime noise is blocked by suites building. Reasons NOT TO BOOK this hotel.LOCATION; off the beaten track; terible bus ride; long distances to travel for day tours.PARTY LIFE; pretty quiet; mostly couples families.VARIETY OF FOOD; it is edible but you look forward to little. Most of the main dishes/steaks are fried on flat grill.(even though its attached to a gas grill)NIGHT LIFE; typical 3 star hotel shows nothing special; some offensive. If you are on a limited budget and this is affordable/cheap go for it. But there are much better hotels and places to visit.If you have children I felt this hotel had a number of saftey issues which were not addressed after it was brought to the hotels attention. Also their kids program seemed very limited.Yes the people working there for the most part were friendly and helpful but again there are a lot of nicer places to stay for simmilar money.I have sent a letter to SUNQUEST complaining about their representation of this hotel and would be interested to hear how other peoples complaints are responded to.If you have any questions please feel free to e-mail me at rsaunders@sympatico.caHappy Vacationing BeachvolleyballP.S. volleyball court was not very good; rocky and trees in dangerous positions. I went and played at the DREAMS next door; excellent court!
1006063,RoadQueen1,03/21/2008,Loved Colony Bay! Resort
1006063,lavenderswirl,03/20/2008,Small and intimate; made great friends! Complete Resort/Hotel Name The Colony Bay Resort March 8-15Location of Resort (eg: Punta Cana) Uvero AltoYour first name Cate/LavenderswirlWhere are you from? Nova ScotiaArrival and Flight One hour delay and then a smooth flight on an Air Transat Airbus 310. Duration 3 hours and 40 minutes direct; Halifax to Punta Cana. Our bus was easily found and we were on our way with 2 other couples who were staying at Sirenis. The drive was no longer that 50 minutes.Check-in was smoothly handled and our request to be located close together and on the 3rd floor was readily accommodated. We had time for a bite and within 1/2 hour our rooms were ready.At check-in; we were shown the list of items that were NOT all-included in our mini-fridges and asked to sign a paper acknowledging that we were to pay for these if they were used. The safe locks were free and we have paid 20US for them at other resorts. We were given two towel cards and one key which we quickly removed from its wooden tag bearing the room number. It was never a problem to get a second one if a companion was not nearby with the originally issued one.Rooms If my description of the rooms differs from other posters; please check the dates of the reviews. Some of them are from February; and much has changed! Rooms were smaller than some we have had in PC; but larger than others. They had attractive colours; blue; yellow and greens; and crown mouldings around the ceilings. Energy efficient bulbs were of sufficient wattage to read; shave or apply make-up by. The dresser had deep drawers and the closets were enormous with plenty of hangers. It was spotlessly clean; and made up early in the day. Water temperature and pressure were fine; and it is advisable to take down the handheld shower nozzle first until you get used to the operation. Bed linens were not top quality but were pristine white and crisp. No extra blanket was needed if you set the a/c to a reasonable temperature. The large ceiling fans were wonderful; and we often left our patio door open at night to listen to the ocean with no worries of insects. The Uvero Alto area has a stiff breeze and this seems to preclude mosquito or fly infestations completely. We did not see a one. The flat screen TV had all manner of satellite channels and excellent reception the few times we actually turned it on to catch some CNN News. We had no water leaks; no interruptions from staff entering (a 鈥渄o not disturb鈥?sign was always respected). One a/c malfunction was attended to with an hour of our report.Restaurants On the night we arrived; there was a fire which burned the roof thatch off the main buffet. It is believed that it was an electrical malfunction to blame. Fortunately there were no casualties. It was gratifying to see the initial shock turn to a full-bore cooperative effort on the parts of staff and guests alike; working in unison to clear the restaurant of furnishings; dishware and so on. I鈥檇 like to think that this was an example of good old Canadian helpfulness in a time of need; it鈥檚 what we DO. The management sent us a letter of thanks the next day. Dominicans and Canadians together make a good team!At no time did the fire interrupt the exceptional food service we received. The Carite Beach restaurant became our breakfast and lunch space for buffet servings. Each night there has a theme. Sunday night is the seafood gala which we enjoyed tremendously. There was also a pizzeria and the Steakhouse a la carte available. We booked the Steakhouse twice and had very delicious food here; including wings; quesadillas; caesar salad and a choice of grilled beef; sausage; pork and chicken. I heartily recommend the rib eye; and be sure to specify how you like it cooked; erring on the side of rare or blue if you like it red. There was a very nice Argentinian Malbec on their wine list which held up nicely to the grilled beef! Favorites of our group of 6 were the breads; bocconcini and olives; omelets from Marisol; the fantastic Dominican tomatoes and pasta. The servers deserve much praise for their never-ending smiles; efforts to please and prompt attention to guests. We really enjoyed the service of Ramito; Angel and Marcelina; among many!Bars Top shelf costs extra here; which is not a 5-star quality. We did manage to get fine drinks at the lobby bar and the pool 鈥?beer; gin and tonics; vodka chi-chis; champagne. Careful with the BoomBooms! Fluorescent drinks might not be the best choice if you tend to overindulge! Thanks to Henry and JoseLuis at the swim-up for hours of service and amusing banter. JuanRamon and Daniel did a great job of keeping glasses full in the lobby; as did Cristian in the Sports Bar.Beach and Pools Great effort has been given to keeping the pool; hot tubs; and beach clean since the early days of negative reviews. Uvero Alto is almost always windy and the sand becomes airborne unless the area around the pool is kept hosed down. When the vegetation grows in more; it will form a break. Washrooms; located near the pool and restaurants; were pretty much immaculate even after a long day of people in and out. Abelardo has soft fluffy yellow towels for you as often as you feel you need them. Beach is thoroughly raked and we saw very little glass; plastic or cigarette butts . . . Canadians clean up after themsleves extremely well; even trying to recycle all the plastic water bottles/cups!! :) Many of the palms are young; newly planted. There were ample palapas for the shade lovers and no contention about saving loungers as there were sufficient for all. Sand is a pale yellow; not brown; soft and warm.Grounds As with the palms; gardeners were at work every moment planting hibiscus; yucca; bougainvillea; crotons and other native species. We remember how much growth there was year to year when the Grand Paradise first opened; so Colony Bay will be lush and verdant by next fall. Please be cautious walking on some of the rougher pathways back behind the buildings with the rooms 鈥?the concrete is uneven there. There are geese; ducks; flamingos and turtles in ponds in front of the lobby. Their enclosures were drained and scrubbed clean twice in our week.Activities and Entertainment We knew the 鈥渄rill鈥?of a day near the pool after so many trips south; so we were beach dwellers during the mornings. The animation team did the requisite stretching; aerobics and dance lessons daily. We politely suggested that they mix up the music for these activities a bit more! 鈥淯nchained Melody鈥?haunts us still! LOL They did not harass us to join in. We had full cooperation from these hardworking young people; especially when we saw a need to report some unseemly comments. Turns out it was mostly a cultural thing; and apologies were accepted.The spa was also an experience worth mentioning 鈥?the masseuses were well-trained and did reflexology; chakra points; lymphatic drainage; shiatsu; deep-tissue; hot stone; and aromatherapy massages among other treatments! The anti-stress 80 minute massage left two of us feeling like we were walking on clouds afterwards.Tours Having done these other times; we opted to stay beached this year. As usual; other guests returning from excursions waxed poetic about their experiences in Saona. A new one this year was Freedom Adventures to San Rafael del Yuma . . . reasonably priced! See Patricia (she speaks French and Spanish) in the jewellery boutique in the lobby for information. Ask about Lionel (Lee-oh-nel) and his excursion. Departure and Check Out We checked the Sunquest book the night before and found that we had a delay of three hours in our departure time so we got to see our friends longer than we thought the next morning. When our bus did arrive; we were sad to leave our little community and new friends.Conclusion The Colony Bay Resort; its owners; management and staff; deserve kudos for running an operation this smoothly after being rushed to open for the 鈥渉igh season鈥? Two months in; I believe; and the other 5 people in our group concur; they made our stay a pleasure. The fault squarely lies in the promotion being done by the tour companies who have represented the hotel as a 4 1/2 or 5 star. We were appalled to discover that there were such disparities in the prices guests had paid for their one-week all-inclusive stays. We booked in October 2007. Some who booked earlier paid much less; some more. Imagine our dismay; also. to find that travellers from much farther air distances had paid ONE-THIRD what we had for the same rooms; same service; same food and drink and the SAME March Break week!!! Though we are not litigious in nature; we do plan to approach this company from whom we have had superior service in the past; for compensation.What we loved best about Colony Bay was its small size 鈥?there were never any lineups anywhere. We actually saw the same people more than once during the week! We met some amazing folks at this small and intimate resort; and THEY and the staff made this one our best experiences on holiday. All our best wishes to Colony Bay as it grows and improves! Michelle; Sandi; Leah; Jeff; Lynn; Rick; Chris; Gino; Patricia; Audrey; Veronica; Dan; Paige; Cameron; Hanna; Patti . . . and all the others; THANKS! Where to next year; my friends?
1006063,Tarantulaboy,03/19/2008,Pretty good trip George and Vanessa and Donna and me (Stephen)
1006063,ChocAHolic10,03/17/2008,Had a Great Time But Not a 4.5 Star Resort The Beach
1006063,DKOttawa,03/17/2008,Overall; pleasantly surprised considering previous reviews. After reading a number of very negative reviews; my wife and I were prepared for the worst. In the end; it was an enjoyable week; friendly and helpful staff and some terrific food. Yes; there are a few areas that they can improve on. And; I certainly wouldn't class this hotel as anything above a 4 star at this time. But the great food choices made the few shortfalls easier to overlook. We booked through Sunquest and our reps Leonie and Marie Josee were wonderful. We arrived without incident (except for the looming 50+ cm snowfall that hit Ottawa - we just escaped). But that's another story. Our room was small; but comfortable with great balconies that offer everyone a view of the the water. I recommend dismantling the hotel key chain so you're not advertising the room number. You'll see when you get there. We tipped the hotel maid most days; but it didn't seem to help much with extras like towels; soap; pillows; just be prepared for the basics. The hotel itself is very nicely laid out. You are close to everything you need; the beach is fine. Not the powdered sand you find closer to and south of Punta Cana; but quite acceptable anyway. The waves were really rough; but still a lot of fun to play around in. Watch out for the kids; the undertow could be very strong. If you're into snorkling; I highly recommend taking the five minute walk down to Dreams. You'll see an area that is roped with buoys. There's some really great snorkling in that area and the water is quite a bit calmer in the morning. Reports of glass on the beach; etc in other reviews were not an issue. Some of the shells can be a little rough; so flip flops are wise. We tipped often; a dollar or two here and there. The staff really appreciate it; but they never make you feel like it's required. The service is always with a smile. The entertainment was as you might expect on these types of resorts. Great enthusiasm; lots of dancing and lots of lip-synching. This; I could mostly do without; though. Some day a resort is going to get the brilliant idea of showcasing actual talent from the area. Authentic music; dance; variety; - instead of trying to mimic broadway shows. I would find this much more interesting. I don't need to see another rendition of Michael Jackson or Grease done to lip synching; bad wigs and too much makeup. Oh well; it comes with the territory. We went on two excursions that were terrific. The Carribean cruise on a catamaran - a 4 hour tour that ports in Bavaro. Offered some snorkling; swimming with sharks; and stingrays. It's worth the money and makes for an enjoyable half day. The staff go overboard (no pun intended) to make it a fun time. The other excursion and I highly recommend it; the Monster Truck Safari. It's an all day affair that takes you through many villages; touring the country side; seeing an actual Dominican farm; sampling some fruits; sweets; etc.; a nice lunch buffet; and some more touring. All done on a reconditioned military vehicle that can handle the rough roads and the occasional shallow river. It seats about two dozen and the tour guide was very knowledgeable and had a good grasp of English. This money was well worth it as it gets you off of the resort and you get to actually see the people in their normal settings. The most unfortunate way to end the week was with the hotel check out staff. It's too bad to end on a note like this; but the employee was was tasked with the job of checking people out in the morning. Most of his energy however; was spent trying to shake people down for mini bar items they didn't use and long distance calls they didnt make. It became an ongoing joke on the way to the airport after. They tried to pin me with some items from the mini bar that I quite simply did not use. I absolutely refused to pay. Others complained of $15 and $20 worth of long distance phone calls. (In rooms where they didn't even have a working phone). I strongly suggest that the hotel / Sunquest look into this. This is not the last memory you want your customers to have. However; aside from the check out experience...All in all; a nice week away from our miserable winter. I wouldn't hesitate to go to this resort and I expect it to improve once the learning curve straightens out a bit.
1006063,Bambisue,03/16/2008,Was Beautiful Went to Colany Bay Resort ; in Feb and March of 2008 ; this was a new place ; and was only opened for a month..still needed some work.but other than that... It was a beautiful place;and the staff was number 1.they went out of there way to make your Holiday ; the best. The food was great..... the drinks where the best...and Id go back there again...It is breezy there....but its nice ;because it cools you down....we had great walks on the beach....so if your just looking for a place to relax ; and suntan...... and do much of nothing; thats the place to go..we loved it there...So have a Great time when you go...and just injoy your self;Life is what you make it. Gerry and Sue Walsh Merritt B.C. Canada
1006063,Sunseekers045,03/14/2008,Sunshine We just returned from our one week trip to the Dominican Rep. would have to say that overall; we enjoyed our stay.Our travel agent had advised us that Colony Bay Resort recently opened so she wasn't sure about the service. I can confirm that the food services staff; entertainment staff; etc. are quite eager to help; although there may be language barriers at times--nothing serious. The staff are learning English; French; Italian.The food was generally good. They had theme nights each evening also have a steakhouse pizzeria. They require bookings every day for your evening meals but this can be easily done either in the morning or early afternoon. (your travel rep. will advise you where this can be done). The pizzeria doesn't require bookings. There is a snack bar ab the disco/sports bar. I was a bit more hesitant to eat anything from here other than the tacos. Why I was hesitant is that food may have been left out for awhile; even though it was wrapped. I also noticed that the juice from the cooked weiners were dripping into the cheese sauce. Yuck!Our first night to the steakhouse was the evening when a fire started in the roof of the buffet next to us. At first there was some confusion--the staff acted on this quite quickly; it was the visitors who were slow leaving the building. The roof; as most of the roofs at the resort ;are made of palm leaves. I'm not sure what started the fire but I can say they managed to put the fire out; thankfully; as this is a windy location. There are no fire alarms or water sprinklers that I noticed. The rooms themselves; are drywall but the buildings are made of concrete blocks. The hotel manager did issue a letter or apology to each room.During our stay; the roof was being repaired I imagine the buffet should be up running any day now. In the meantime; all meals were handled out of the beach buffet the steakhouse. When we did eat at the steakhouse; they ran out of rib eye. Instead; we ordered sirloin. Mine was fine but my partners was grissily. Do order the chicken wing appetizers!Overall; the food was good but there seemed to be an issue with flies around the food; especially after the fire. (most likely because it's an open air buffet). There is ice cream availalble during the day in the breezeway between the pizzeria sports bar. Yummy! There is also ice cream at the buffets. Bugs: I had one bite; which I am assuming was a mosquito. The staff do spray for mosquitoes. I witnessed this once but heard they do it twice daily.Our room was clean. We didn't care for keyed doors had some friends who had problems with there's. The room power is turned off on with a card. This is one thing to keep in mind with the Dominican Rep. is that many people still don't have power so disruptions can occur. We had no problems. Internet is available in the main lobby. The fees are posted in this area.If you don't wear a watch; you may want to bring one or a travel clock as I didn't notice a clock anywhere. (no quarantees to find the time on t.v.. although available on some channels--you just may have to wait watch awhile to see it).Do not drink the room water. It is fine for brushing teeth showering. We always had hot water for showers but were advised that this may not always be the case. Our fridge was constantly stocked with bottled water; pop beer. (no charge) Note: Try to refill water bottles at any restaurant; when possible; to help reduce garbabe. I don't think this country recycles at all!The evening shows were entertaining--great dancers costumes! They evening had an earlier show for kids. On a couple of evenings; they had shows that involved resort guests. These shows leaned more to adult games--just a note for families with younger kids.Due to the location of the resort; I would not recommend leaving in the evening. Another resort is withing a 10 minute walk some folks took the cab or walked to a strip mall also 10 to 15 minutes away from the resort. There will be vendors selling there wares at the resort on certain evenings. (jewellery; art; coffe; cigars seem to be the popular items). I find the Dominican a bit pricier than other places I have been to; but when you do barter; cut the price by half or less to start with.The complex is kept clean. The workmanship with tile/grouting is already showing. Again; nothing serious; but too bad for a brand new resort. You will notice tons of garbage on the way to the resort as well as in between the resorts. Sad. We didn't use the casino; but noticed it was small not used much. The lobby was expansive a great place to sit visit or just people watch. There is also a clothing shop jeweleery shop in this lobby. Behind the room buildings is where there is the gym; spa another gift shop. We walked through the gift shop but didn't use the spa or exercise room. The pool pool bar are nice. TThe jaccuzzis pool are not heated.There are tons of lawnchairs however; it you want a spot near the pool or under a palapa; you may have to get your towel on the chairs before 10 o'clock. There are security guards at the beach; 24/7. Arms bands are not required at this resort or the neighboring resort; so I believe there may be some visiting going on between the two by vacationers on there walks along the beach.Makesure you have plenty of sunscreen. With the winds; I noticted I wasn't feeling hot; but was more succeptabile to burning. Great waves! Watch kids closely.Good mix of visitors at the resort. Mostly Canadian; but also folks from France; Italy; etc. including families; couples of all ages.The only tour we went on was to Saona Island. Getting anywhere in the D.R is painfully long the roads can be quite rough; other than right out of the airport.We were picked up in a van then had to wait at a small village to catch our a/c/ bus. There was a motorbike accident; so we were stuck in traffic for awhile. The tour stopped on the way our return at a store. (tourist trap??? You decide. Good place to shop if your not leaving the resort again. They offered free coffee to all on the bus...the coffee was served in the smallest Dixie cup I've evern seen!!) Hilarious! We drove throught Higuey; the nearest city; before getting to our departure beach on the catamaran. Plenty of vendors; some pushy. The catamaran was relaxing...good music lots of vitamin(rum). Saona Island is pretty; tons of palm trees; a few vendors. The beach lunch was tastie. Swam tanned. Left in a speed boat...life jackets provided. Boated to area to see the starfish. This is how it went...look overboard as we drove past the starfish. Then we boated up to an area nearby to get out. Luckliy; we found one large starfish one baby one. That was it! Boated back to our beach to get on the bus for our long journey back to the resort. The tour company offers a CD's of the filed trip which also includes Dominican history etc amusic CD. Didn't purchase it or the rum that goes with it. I wished the guide had spoke more of the surroundings history as we drove in the bus. Loved Saonoa Island; could do without the starfish experience.Kids here love candy...bring dollar store items if you like instead(stickers; etc.) In a nutshell; Colony Bay is not a huge resort a bit more intimate because of this. We had a clean room; the food was edible (love there chocolate) the staff were very willing to service friendly. If you booked thorugh a tour company like Sunquest; etc.; I'd recommend you sit through there briefing after arrival. Good info. tips about the resort the Dominican.Enjoy the local music!Weather: Very nice. In one week; we experienced rainshowers 3 times. Once at night; once very early in the morning the last shower late in the afternoon.
1006063,joanng,03/13/2008,Not That Bad It's not that it is a bad resort; but it is not 5 star. I would say a 3 star plus. The rooms are very basic but we had no problems in buildings 1 and 2. We thought the food was good and could not complain. We ate at the steakhouse 3 times and it was very good; it may not be alberta beef but the flavor was great. We ate lunch at the beach buffet and it was always good and breakfast at the main buffet was fine too. Apparently since we left; there was a fire in the buffet restaurant;not sure how much damage. The service was very good in all departments. The y have a make-shift casino and disco right now. The new casino will be open in about 2 months. We played in the casino; blackjack and texas holdem. The machines paid quite well; but pretty old. The entertainment will improve; they have only been there a short time; but they did a pretty good job. We didnt't have any problem with the beach and had a great time in the ocean. It was windy everyday; but that could have been a lifesaver because it was hot.If you want a 5 star; pay the extra money and go to DREAMS; just a short walk up the beach; its very nice; but we got the holiday we paid for. We went on the Carribean Festival tour; it was fun. Deep sea fishing was enjoyable; with gravol; but saw no fish. We also went on the Monster Truck Safari which was great and very informative. American money is all you need. We had Leoni as our Sunquest rep and she was very helpful. We had a great time; if you get a smokin price you should go; otherwise I'd give it a little time.
1006063,tlw515674,03/08/2008,Not what we thought or Hoped For ! We had never been to Dominican Republic; we thought we were going to be on the Carribean Sea(our fault) should have made sure. The Hotel i thought would be excellent as it was new. It was a shame at how poor the workmanship was. I almost felt sorry for the owners! Maybe if they had been a little more respectful of the guests; this is a small Hotel. The one fellow never smiled or greeted you; all he ever did was talk on his cell phone or walkie talkie. When we arrived; the bell boys ushered us to the lobby to get our room; don't worry about your bags they told us. We are now registered and go to get our bags; well guess what; my wifes bag is not there. We are told not to worry they will come back with her bag. After almost 4 hours and absolutely no help from this woman Amoria i think her name was. The other staff were of very little help as well. Finally this young lady overheard our problem; Leoni was her name and she worked for sunquest; after explaining to her that our bags were on the bus and that my wifes had not been taken off and that as they only had 2 resorts to stop at after ours; could she please call and see if they had her bag. Which is all we wanted the other staff to do. I was willing to pay the cab fare and go get it. All they kept telling us was wait it will come back or phone office tomorrow; yah right! Leoni made the calls and finally located our bag at a resort 2 down from ours. Leoni called a cab and within an hour or so we had my wifes bag. So just a note to everyone; don't let your bag out of your site; as we were not the only ones that had their bags misplaced. The roads in this country are aweful; why they would build where they did is beyond me; maybe free land. Garbage everywhere; they seem to have no sanatation. I have never met such wonderful friendly people as the Dominican people though. Thankfully we met some wonderful people at the resort; and had some good visits. It's just to bad a lot of talk was about the poor conditions of the hotel and the drinks and food being questionable; we got a bad taste for our first visit; probably won't return to the Dominican anytime soon!
1006063,DP5813,03/07/2008,No Regrets! We enjoyed our stay. The beach
1006063,BarneyOntario,03/06/2008,Total waste of money and disgrace to Sunquest Whats on the matress once the sheet moves?
1006063,cathydeanna,03/05/2008,beautiful waves yes this is a new hotel. my daughter and I stayed from Feb. 25; 2008 until march 3; 2008 and too say the least it was great ;very personal feeling while your there. colony bay is one of the smallest resorts I have ever stayed in (which is 3 times a year ) but by no means is that a bad thing. You can actually remember a lot of names of the people. If you are a person that likes too get a 5 star service and demand nothing but the best this is not for you; and yes I would have to say it is not a five star nor will it ever be. after saying that it will probably be a solid 4 star once the grounds are more mature considering every plant and flower needs time too grow. we arrived very late around 1 am. I really don't think they were expecting us. there seemed too be some confusion but after a quick drink and some pizza at the sports bar it was all figured out quickly and we had our room. 80 % of the people I spoke to knew English enough to actually have a conversation along with other languages. the room was nice and we had no problems with anything the beds were comfortable;tv and phone worked; shower was one of the best ones I have ever had the water pressure was great and so was the temperature. the food was also very good .I am almost ashamed too admit it but we only made it to breakfast on the last day because my daughter and I stayed out most nights dancing the night away witch I will talk about further down.There is 2 buffets nightly 1 is by the lobby it was very good lots too chose from. we mainly went to the buffet closer to the water because it was outdoors and it had a different theme every night. There was one other restaurant the steakhouse but we were told it was no good and I'm not a big fan of Dominican beef so we didn't try it. sorry forgot about the pizzeria by the sports bar as well ;everyone seemed to like it. the grounds were kept very clean yes the hot tub by the morning would get dirty but you can't control the wind and sand everyone seemed quick to take pictures when it was dirty but in reality they cleaned it often this is what I mean when I say not for people that expect to go to the Dominican and have everything perfect every second of the day. great for people that like to actually go away and enjoy what your there for VACATION!!! the beach (not white sand) but still beautiful was very nice to watch you wouldn't let your children go there unattended but very nice and fun to play in the waves once you get in. the pool was a lot of fun the animation crew was the best . they worked very hard to keep the guest entertained witch they did quite well even thinking about it now I still laugh. If your the type that likes to just relax a simple no thank you and they won't bother you again. the shows at night were also quite entertaining again they work very hard to please you and they do!! There is a very nice lobby bar very nice to sit there and relax before and after dinner bar staff very friendly every where on the resort and you never have to wait for a drink. I don't usually write such a long review but I honestly feel this resort was unfairly judged considering it just opened! Don't be afraid to go here just remember everything takes time and don't sweat the small things and you won't ruin your vacation by being angry because its not perfect YET!!! I witnessed some people being very rude to the staff when in reality all they had to do was ask and I'm 100% sure any problem they did have would have been dealt with in a timely matter. As for the dancing the night away I mentioned earlier the staff are there to make sure you have fun and if you want to I would recommend the disco/sports bar lots and lots of fun; but if you want to sit and relax maybe not so active you definitely have to go to the bar at the main lobby where Daniel and other bar staff will take care of you !
1006063,bitterOntario,03/04/2008,Save your money Flooded suites had to have all of our cloths laundered; no power; no air conditioning part of the time and when it worked it was to loud to sleep. Sheets did not fit the bed; doors not secure with cheap locks; no beach equipment; kids area not finished; steak house no steak; no seafood like every other resort I have stayed in the past 10 years; no towels for many of us at the pool; beach with glass everywhere; fitness centre no air and smelled like glue; no credit card usage; no blankets for pullout bed; mob boss manager clueless; night shows 5 out of 10; and I am going to stop now and give this resort 2 stars and that is for the friendly staff for the most part. I brought 70 people to this resort and the complaints never ended and thank god the weather was good or it would have been a nightmare. I would not go to this resort for at least a few years and maybe never if the owners are the same as they do not care about this resort; this can be seen by the workmanship of the entire compound. cheap; cheap cheap. Remember when you read this that I had the upgrade; you would not beleive the regular rooms if you could fit in the room. This is said to be 4-5 star what a joke; I have been to the DR 7 times and have never seen anything like it and SunQuest should be ashamed for booking this resort as is with out a huge reduction in price. Do not waste your money !!!!!
1006063,1Hogger,03/04/2008,Not finished -Needs work bedroom one
1006063,SusanMCalgary,03/02/2008,Had a great time! Rooftop hot water heaters (solar)
1006063,krisrn,03/02/2008,Colony Bay-the good; the bad; the ugly Let me preface this review by saying that we are seasoned travellers with a true understanding of the rating system and how it works. My hubby is 40 and I am not! We have been to Puerto Plata DR; Huatulco MX (x3); Mayan Riviera MX (x2); Jamaica; Bahamas; Panama; along with numerous other non-Caribbean destinations. We stayed at this resort from Feb 23-Mar 1 with 5 other couples. Some of the things I will touch on may seem small and you may think I am overly picky. I simply want to give a comprehensive review - sometimes....all the small things add up and negatively affects your vacation.ARRIVAL - arrived at 2pm. Room not ready but we were fine with this as check-in is not until 3pm. Had lunch; came back at 3pm; and room was ready. Room key is on a chain with a piece of wood that has the room number engraved on it. Very easy to fix...just remove the piece of wood and stash it away until you have to check out.ROOM - quality of workmanship in the room is very poor. Caulking and grout work is very poorly done. There is already mildew over the grout in the shower and I'm not sure why as there is a bathroom fan - maybe it's not vented to the outside? Accessories like soap dish and toilet paper holder are already rusted. The holes in the walls for the receptacles for wall plugs; thermostat; etc were made too big. Walls are very thin. I could hear the man in the next room cough; amongst other things. If it is a very windy night; put a towel against the bottom of the room door or it will bang and rattle. Beds are pretty comfortable but the sheets don't fit the bed - they are too short so; by morning; the bottom sheet is pretty much off the bed. There is a small flat screen TV with a variety of channels and the phones in the room now work. There is no clock so you may wish to bring a small travel clock. In spite of all the little things; we were one of the lucky ones. Leaking pipes seem to be in a lot of rooms and this problem was not unique to just our group. We heard from many other people that they had water problems. One couple we travelled with had water leaking from the bathroom ceiling almost every day and maintenance could not seem to do a permanent fix. Another couple we were there with had to be moved to a different room as the toilet apparently wasn't hooked up properly and backed up all over the room. Yet another couple we were with kept having their air conditioning break down.FOOD - average; just okay. There is a lovely pasta bar and I took advantage of this quite frequently. One woman said to me if there wasn't this pasta bar; I'd go hungry. Maybe a little over the top but; indeed; the food wasn't great. We've stayed at many RIU's; Grand Sirenis; Gala and I would consider their food 5 star and this resort; in comparison; would be a 3 star at best. I will say they do a lovely job on their Mexican-themed night. It was very tasty. Given the ownership is Italian; I would have thought their Italian night would be stellar....average only. We did not try out the steakhouse but the rest of our group did. Some liked; some did not. ALCOHOL - as advertised; only the domestic alcohol is included (mostly Normandy brand). It's not great but the bartenders can mask the taste with some pretty amazing drinks. The sports bar makes the best Chunky Monkeys! You can buy international booze at $5-7 per shot. STAFF - the resort's saving grace! From the grounds keepers; to the chefs; to the servers; to the bartenders; to housekeeping; etc. Almost every staff member we came in contact with was wonderful. There were smiles all round and they wanted to make our stay a pleasant one. The only exceptions were the Sunquest rep (who was replaced by someone else while we were there) and one gentleman at the front desk (see my comments under 'check out').BEACH - Sunquest advertises this as a white sand virgin beach. White sand it is not. It is a beige sand. But it is nice and soft. Unless you step on glass. I'm not sure why there is so much glass on this beach unless it is working it's way up through the sand. This would have been a vacant piece of land before the resort was built which probably had a lot of garbage dumped on it (this seems to be the norm in the DR on vacant land). By the end of each day; we had picked up and put into a cup anywhere from 5 to 15 pieces of glass - just in the immediate area around our palapa. It is very windy at this location so the waves are quite strong. We enjoyed body surfing..lot's of fun. If you are not a strong swimmer; be cautious and use your judgement as the flag telling you about water conditions went missing on day 2 and never returned. One young fellow (early 20's); got pulled under by an undertow and was being pulled out to sea - he managed to swim out of it by swimming parallel to the shore. Oddly enough; the waves weren't as big on that day as they were on other days.PALAPAS/BEACH CHAIRS/TOWELS - towel game is alive and well at the Colony Bay. We don't mind as we are very early risers when we are away and like to be up to watch the sunrise. We were therefore at the beach and choosing our palapa around 6am. My hubby would go with our mugs and get coffee and some pastries and we would watch the show. We watched many people from 6:00am onward put out their towels and leave for hours. The gentleman who is responsible for bringing down the towel cart at 6:30ish can be tipped to save a palapa for you. We had heard this from other guests and indeed we saw this in action. He had an assistant with him first thing and the two of them would wander around putting towels out on beach chairs/palapas around the beach and pool. One day we counted 9 bundles of towels at 5-6 towels per bundle that he put out for guests.POOL - nice size. In-pool loungers are lovely. They did have some trouble regulating the chemicals for a few days and the pool was quite murky for 2 days. I think they shocked the heck out of it at that point which is good but; if you have sensitive skin; you may end up with a rash on your skin everywhere your bathing suit touches it (folliculitis). I know I do! I'm sure Cortate cream will do the trick.AMENITIES; ETC - These are the following things that Sunquest and this resort advertises which are not available at this time: sailboats; minigolf; video games room; conference centre. The fitness centre is not air conditioned and there are only three machines; one of which did not work. The casino is made up of about 10 slot machines and one black jack table. I think there is also a hold 'em table but I never saw anyone there.CHECK OUT - this is where we had our only problem with a staff member. The fellow who checked us out (PM me if you wish to know who); tried to charge us for a long distance phone call that we never made. We kept in contact with our daughter via email (their internet prices are very good) and only used the phone once the whole week to call a couple in another room to give them a wake up call. This fellow became quite rude when I insisted we made no such call. I happened to see the owner in the lobby so I called him over. He said that yes I had made the call but it is no problem and I will not be charged. I very politely explained to him that it is a problem as I had made no such call and suggested he check his phone system.SUMMARY - to sum it up; Sunquest advertises this resort as a 4 1/2 star and the resort gives itself a 5 star. I don't believe this resort will ever be more than a 4 star at best. They would have to tear the place down and start over to improve upon the poor workmanship. We stayed at the Grand Sirenis in the Mayan Riviera shortly after it opened last year and it has 1700 rooms per side. The workmanship there was far better.If anyone launching the complaint or suit against Sunquest is reading this; please personal message me and I will give you my email as I definitely feel we should get a partial refund or travel vouchers for a future trip somewhere else. A month before we were there; this resort showed as fully booked. We met 3 couples there who live in our area that booked it only 2 weeks before they arrived and they paid $500 per person less than we did. We were told this is because many people pulled out due to bad reviews and Sunquest tried to sell it cheap just to fill the rooms.I'm sorry about being so long-winded but I felt very strongly about making this review as comprehensive as possible.
1006063,DanielleB,02/28/2008,It had its issues and I wouldn't say it was a 4 star; but service was great Pool bar
1006063,feelingcheated,02/26/2008,Agony Bay Feb 14-21Where do we begin-no white sand beach or calm caribbean water as in the brochure. Water is too rough for water sports; small kids. Red flag (don't go in) or yellow flag (enter with caution) everyday. No one goes to the beach. Broken glass and garbage. Pool was dirty; jacuzzis dirty when they worked; public washrooms unsanitary fith-day two couln't face them anymore and used my room one all the time. We had 4 rooms all with issues from no bedding; no shower curtains; leaking toilet; shower heads that fall on you. No one helped with the luggage. They don't offer kleenex; clock radios; irons/boards; telephones etc. Food is a 2 out of 5. Small buffet but edible. Don't believe the several a la cartes. A lot of staff who don't speak any English. Bar tenders are your best friends. It's the only way to get through the week. Anyone who has never travelled may find it acceptable but if you have anything (even 3 stars) to compare it to you would rate it a 1 or if generous a 2 star. Sunquest will be receiving our official letter of complaint.
1006063,vac2008,02/25/2008,Big disappointment is an understatement AFTERNOON CONSTRUCTION IN OUR HOTEL
1006063,chachadancer,02/24/2008,The beach lover Just came back from Colony Bay and everything I feared before I left came true. Here is a list of unsafe features; room doors-no double locks; old fashion keys with wooden tags bearing room number prinnted in big letters visible by everyone.there were several shafts in the hallways with pipes exposed - doors left open and slamming loudly at night; had to get up and place towels to stop the loud banging; not to mention a child could fall in them easily. Beacause they had to finish in a hurry the workmanship in the layng of marble and tiles is terrible. There are little ledges everywere and you really have to look at the floor while walking to avoid tripping. The pool bar serves drinks in plastic glasses that are left in the sand around the pool and beach ;they are collected; washed in the little sink and re-used; very unsanitary. The lobby bar serves bottled water. As mentioned by others; the pool and whirlpool full of sand; Sunquest rep kept saying at the briefing it was because of the strong wind but also due to the fact that there was no showers for people to wash off coming from the beach. They did manage to build them by the second week. They 're in the process of building some kind of retaining wall around the pool; thei built some wooden posts; not much progress so far.The big sign in front of the entrance says:COLONY BAY RESORT SPA AND CASINO ***** what a joke! the only people that deserve the five stars are the servers and the animation team. They really saved the day! Sunquest had no business selling this resort this early; we have been coming to Punta Cana for ten yers and always had good experience. We managed to meet some of the owners; members of the Giglio family; they wanted to be notified of any problems and did manage to solve most of the minor ones. As far as the food; beside the pasta bar; there was none of the basic Italian items that we found in all other resorts in Punta Cana; it was almost impossible to get basic oil and vinegar for the salad instead of the prepared creamy dressing. As mentioned there were no a la carte restaurants as advertised; the steak house had no steak and very limited menu.The breakfast buffet was good; the girl at the fresh juce bar was sweet; I asked her the first day if she could make my juce with no sugar or milk; she made it every day soon as I walked into the dining room. Our waitress Marcellina always served our coffee with a smile. Because we were a large group and made our own fun; we still had a good time overall; had we gone the two of us only we would have been bored with not much to do.Other problems byond they control were the bumpy ride from the airport; horrible; strong winds and rough ocean. We walked in front of dreams resort were there is a little bay and water was very calm so we could swim. This resort will improve in time; but will never be a five star.By the way the Italian rewiever is not a turist; I know exactly who wrote it.
1006063,Louise002,02/22/2008,Colony Bay Resort a big disappointment roughed in shower for sandy feet
1006063,jan678,02/20/2008,Not even remotely a 4 star hotel!!! showReview(13720288; 'full');
1006063,scooter01,02/12/2008,Got Lucky Pool Bar
1006063,boggieboarder,02/11/2008,it was okay showReview(13458024; 'full');
1006063,frizzyMontreal,02/10/2008,Colony Bay Catastrophe showReview(13438282; 'full');
1006063,Osmium,11/20/2008,M茅diocre showReview(22045933; 'full');
1006063,ninaCannes,05/28/2008,G茅nial showReview(16453817; 'full');
1006063,BeBiTaiZaS,05/16/2008,Hotel de Inserso showReview(16081898; 'full');
1006063,neo2991,03/24/2008,Inquetude Terminer showReview(14485477; 'full');
1006063,bleulalie,02/25/2008,hotel magnifique! piscine hum!!
1006063,fmeol,02/23/2008,Nouvel H么tel... piscine
1006063,vivieGatineau,02/18/2008,cauchemar jacuzzi
1006063,penisolatour,02/16/2008,Toda gioia..toda beleza... showReview(13591055; 'full');
1006063,Loutre5468,02/10/2008,Nouvel h么tel showReview(13437381; 'full');
100610,cafcolonel,12/13/2008,Just An Average stay This was just an average stay; with nothing standing out. If the weather is good; I would recommend eating at the 13 Coins Restaurant which is a short walk from the Marriott; versus eating at the hotel restaurant. There is also a 7 Eleven about a block away if one needs other things. This is a typical Marriott; where they charge you for everything; including the Internet. What bothered me most was when I had to leave at 4:30am; and was waiting for my ride in the lobby; there was no staff around; and anyone could have walked into the place. It's not a bad place; but nothing stands out as being above average either.
100610,jimKelownabc,12/02/2008,go elsewhere The place is hugely overpriced and mis-managed.Better places to stay are the Hilton or Radisson; both of which are in the same airport area.I arrived and had to walk down endless corridors before finding out my key did not work. Finally got another room; other people's hairs in the bathtub. Gross; small; old-school and pricey.Yuk!
100610,SanFranciscoJack,11/18/2008,I Won't Go Back I stayed at the hotel 11/14/08 for 2 nights. I booked the package through Marriotts web site. The package incuded a deluxe room; free parking and a gas card. When we checked in we were told our room was not ready but they could give a handicapped room. I asked to look at the room. It was on the first floor facing the street and parking lot. I went back and said we would wait for our room. We came back 2 hours later and they gave me keys to room 199 which was 3 rooms away from the room we originally looked at; again facing the street and parking lot. I went back to the front desk and said I booked a deluxe room which was supposed to overlook the pool and be on a higher floor. I was told deluxe and standard rooms are the same. I was getting nowhere with the front desk. I went back to my 1st floor room and called the phone number on my marriott rewards card and explained the problem to them. I was told they would have a manager call me in my room. After no call I went to the managers office and talked to one of the managers and she said to me you want a deluxe room for the price you paid? I said yes that is what the package offers and I did not create the package I just bought Marriotts package. She then told me the package did not offer a deluxe room but a standard room. I told her that supposedly they are the same from what the front desk tells me. I told her that I had called the hotel directly before i booked and asked about the rooms and was told a deluxe room was a higher floor facing the pool. I then showed her my reservation confirmation which said deluxe room on it. The manager said well nobody else has complained. I told the manager that I could have stayed at the Hilton or Doubletree down the street cheaper and I will check out unless I get the room I paid for. Finally she says well your right I will get another room. I did get another room still on the first floor but facing the pool. The hotel was not very busy and we should have gotten the room we paid for which we never did. Bait and Switch at its best. I will stay at the Hilton or Doubletree down the street on my future visits to Seattle area. The room was okay very dark; small bathroom. The bed very comfortable. Old T.V. no flat screens.
100610,HuskyFan59,10/19/2008,Good weekend stay My wife and I stay here quite regularly when we visit Seattle to see a football game. The shuttle from the airport is always on time and operates almost 24 hours a day. The rooms are typical Marriott and always clean and functional. The restaurant is good with some very good items and others quite normal. If there is a large convention in the hotel (which occurs quite regularly on weekends) be careful where your room is(stay away from pool side). The hotel is old but has been remodeled very recently but the noise in the hallways and especially around the pool can be very annoying. Standard complaint is the charge for internet usage.
100610,LeisureTraveler045,10/13/2008,Great airport stay Lovely indoor pool area; looks like a lodge. Staff was friendly and helpful. Room was clean; very comfortable and spacious; with minimal noise from outside (you could hear planes; but only if you really listened for them). The breakfast buffet was good value with great coffee (Starbucks); but the omelet chef did not have the slightest clue as to what he was doing. I got more of a scramble than an omelet; and he might have put all of three spinach leaves in the whole thing; which cooked down to nothing. I booked a cars eat free package which included parking and a $25 gas card - if they still have this deal it is worth it. Overall a very good experience.
100610,hatlad,09/24/2008,Great Place!!!! We did a seminar here and the place was great. Beautiful indoor atrium with swimming pool; hot tub etc. Guest rooms very clean; quiet and comfortable. Beds were heavenly.Setup and support for our seminar was superb.Only negative I can think of is that their breakfast buffet was ridiculously overpriced; but otherwise the bar and restaurant was excellent.
100610,EvanBu,08/30/2008,No Free Internet? Wow; that irritates me! This hotel is amazing. I love the rooms; I love the fitness center; and I really love the pool area. It is a huge pool with two hot tubs that are actually; hot. I know this sounds odd but the hotel smells amazing. The staff was helpful and there are some restaurants in the area. One gripe; and it's a big one. The Internet. Will you please explain to me why the more expensive hotel chains charge for wireless but motels like Comfort Inn; and La Quinta; give complimentary internet? It is the number one complaint that I have against the whole Marriott chain. Although I do realize that some of the Marriott brands (Fairfield; Courtyard) offer the complimentary internet; I just believe that for $150 a night you should receive free internet! Overall; a very nice Marriott; with exceptionally clean rooms!
100610,roamID,08/19/2008,good business hotel stayed here one night on business.I selected this hotel simply because the workshop that I was attending was held there. Seemed expensive; at ~$250/night; so I'd shop around if I were returning to the area. The hotel is about one mile from the airport; so very convenient in that regard. A complimentary shuttle runs every 15 minutes; and this is also a plus. My room (and based on what I saw; the other standard rooms) was not very big; but was well-appointed: luxurious king bed; chest of drawers; armchair with footstool; desk with work chair; Starbucks in-room coffee. The bathroom and amenities were nice. The room was clean and reasonably quiet. I did not bring my laptop; so can't comment on the internet connection; however; there is a business center with 2 computer stations where travelers can check email; etc; no charge. There is also a kiosk especially for doing airline web check-in so you can print your boarding pass; a nice touch. The hotel has an atrium; where the pool and jacuzzis are located. It is quite nice; with trees. The fitness room was better than I encounter at most hotels. They had a selection of cardio equipment: bikes; treadmills; elliptical trainers; plus some weight machines and free weights. There is a somewhat pricey cafe in the hotel. I had breakfast and lunch there. The food and service were good. There does not seem to be any other place to eat within walking distance. The staff were nice and courteous. Overall; I would recommend this hotel to a business traveler.
100610,pnedry,07/29/2008,Parking is a shakedown Parking Card Readers Don't Work
100610,Qestia,06/12/2008,Wow! This place was amazing! We booked it solely because of its proximity to the airport (a 5 minute shuttle ride) and were dazzled when we checked in. The whole place is done up to look like a lodge. Beautiful wood beams everywhere. The pool was enormous. Our room was small; but beauiful; and a terrific bargain. I'd like to stay there again; for longer this time.
100610,GreatBigHead,06/06/2008,Nice and Comfortable The rooms here were very comfortable. The bed was awesome; attractively made-up and super comfy. I do agree that the halls/elevator set-up is a little tricky; but asides from that small detail; I had a pleasant stay. I ate one meal in the main restaurant as well and it was quite good. It took a little while to get our food; but we were the first customers after they opened for lunch; so they probably had to turn on the stoves and stuff.
100610,grove911,04/13/2008,Great Airport Hotel Desk area
100610,chicagoheel93,03/27/2008,Great short stay! Arrived in the middle of the night after hours of delay at airports. Staff was very welcoming; refunded us the $ we had to pay for a cab from airport since shuttle was not available at those hours. Was also given a discounted rate since we would be departing in a few hours. The rooms were very nice; wonderful beds; nice bathrooms. Service and food choices in the hotel restaurant were excellent. Didn't get a chance to use the pool; but it looked fantastic. Shuttle driver back to airport in the morning was friendly; helpful and efficient. We were recharged and ready to continue our trip after a horrible start!
100610,terryjgardner,03/14/2008,Recommended. Nice Lobby. 1. Overall ImpressionsAn aging Marriott with small rooms; small bathrooms; and a nice big lobby area. In fact; the lobby with its stonework and beams is the most interesting part of the Marriott SEATAC Airport (SEA). 2. LayoutYes; this is that ancient one with ONE elevator .... 3. BedsVery pleasant and soft. 4. BathroomsUnremarkable.Tiny. 5. RestaurantsNice cold beer at the bar in the lobby. 6. Front deskAccurate; pleasant and well-trained 7. Charges (internet; parking; etc)No charges for internet access.
100610,BaByDream7,11/16/2007,Nice Marriot View of my king bed room
100610,MRPHL,10/30/2007,Good hotel; charges for internet access The Marriott Airport Seattle is a reasonable choice in the Sea-Tac area. I paid about $189 per night. The shuttle is generally quick to and from the airport and I encourage its use rather taxi service which can be very spotty in Seattle. My room was in the second floor but in the back of the hotel such that I had a very long walk no matter which way I took to the room. The interior is nice and check in was very quick.Breakfast was good in the restaurant; if not a bit pricey. Drink service in the bar was fine; no complaints. I can imagine that it must get very noisy in the lobby when the crowd is hanging out in thebar. I guess Marriott has a new program where guests are now charged for internet service. Its $9.95 at this hotel; but can be had for free at the business center near the check-in counters. There are two internet PCs and one boarding pass access PC.Personally; the ability to sit in my room and check my personal or work email is nice and I am not sure how many takers will pay extra for the access. And I am hoping not to get nickel and dimed for that.I can offer four stars as the overall quality was good.
100610,GB4469,10/12/2007,Small but adequate rooms If you have an early morning flight to catch; this is a good choice as it is right at the airport. It has been recently renovated so the rooms are new and clean. The room service was fast and efficient and the food was good. The negatives were that our room was very small and the bathroom was the smallest I've encountered in many years. Hardly room to turn around and I'm a small person. However; the countertops were granite; which was nice. Also there is only one elevator; which seemed odd for a hotel of this size. You may self park or valet park; both for a fee. Would not recommend for an extended stay; but it is fine for a one visit.
100610,cruisermeg,08/31/2007,Better than average; some noisy rooms I have stayed at this hotel a few times inthe last several months. The first stay was not the best; but the subsequent ones got better; and they have obviously taken some of the notes on the comment cards seriously.The hotel is located near SeaTac with a frequent shuttle. There is a tower; 8-9 floors high; and an atrium area that is about 3-4 floors high. Note; the tower rooms really have no view although some are advertised as having Mt. Rainier views. (Maybe before the trees grew!) Regardless of where you are; in the tower youwill be looking at the roof/ventilation or the roof/associate entrance. Avoid rooms ending in X16 and X18 as these are a bit noisy when the trucks show up. Odd numbered tower rooms will be a little noisy from the AC but frankly it wasn't as bad!The bathrooms are small; and double double rooms are a little crowded. King rooms seem bigger and have a chair and ottoman. All have been redone very recently but don't have the big flat screen TVs. The desk is pretty roomy and there is a cabinet and 2 small drawers...not the greatest storage.Rooms in the atrium area are noisier for some reason. Aside from the noise from the pool (and functions if there are any being held near the pool); it seems that the walls are thinner....last time; I actually thought someone left a cellphone in my room it was ringing so loudly.Food in the hotel is good-could be better. It is a bit pricy. The restaurant is due to be redone 1st quarter 2008. Desserts however; were tasty; and since I had some issues with my meals; they were free! Try the chocolate cake; it is VERY good! The lobby/bar are nice but the music is a lot too loud! One of the songs played has some sort of random spoken sounds...very disconcerting!Internet is part of the $9.95 wired for business package so if you don;t make calls; it's too expensive. I don't know when Marriott will get it through their brains...STOP CHARGING FOR INTERNET! There is a business center with 2 computers and an ethernet cable that you can use for free. Also; you can get free use of internet in the concierge lounge.There are only a couple other dining choices in walking distance (Dennys and 13 coins-which I think is also too expensive.) Other than that; and restaurants in other hotels; you need a car or a cab. Self parking is $16 per day; valet is $22-very high; but it's the norm for cities!Be careful in the shower...tubs can get slippery (I fell). I was able to get a rubber mat; but I also informed the GM and several other people of the situation; and that housekeeping needs to rinse carefully.The hotel is very clean. I even noticed a housekeeper vacuuming the rock wall outside of the restaurant. The staff was friendly; remembering me by name; and by my luggage-which seems to go someplace else when I come to Seattle!Seems that this is also a popular hotel with cruisers as there were a large number of folks heading off to Alaska on Vision of the Seas...maybe this is a Royal Caribbean pre-cruise hotel.Some people hate the pacific northwest design of the hotel-the lobby looks like a lodge. Frankly; I think it is appropriate for the area. There are plenty of places inthe area; but all in all this hotel is nice for flyers or anyone needing to be out inthe SeaTac area. It's about 30-45 minutes to downtown and you can hop on a bus at the airport (I also think there is a stop at the end of the hill) or drive. Also; tours can be arranged-many of which will pick up at airport area hotels.Give it a try!
100610,Pullman1,07/18/2007,Ordinary Although it is highly rated in these reviews; and you pay a premium price compared with other airport hotels; there is nothing special about this hotel other than its proximity to SEATAC. If you are thinking of staying here; pay attention to the Trip Advisor comments about the hideous views of HVAC equipment from the windows on one whole side of the hotel. Although my room was on the top floor of the building; the view looked like an industrial site; just because of all the equipment on the roof of a lower wing of the building. The room itself was spacious; the bed was comfortable; and the bathroom was functional. But during a rainstorm in the middle of the night; the ceiling leaked. The club lounge; for which I had paid extra; was about as modest as any I've ever seen. But it did have good food at breakfast. The best part of the hotel in my experience was its restaurant. The room itself was extremely ordinary; looking like a roadside restaurant on a freeway; but the food and the service were first-rate. Bottom line: I slept well here. But even though I collect Marriott points; I don't think I'd return to this hotel.
100610,DougDilvo,07/13/2007,Awesome for early AM flight Wow! what a suprise. We stayed at the this property for one night (July 3) with my wife and two children (4 and 18 months). Check in was faster than I have ever experienced and had a newly renovated room on the 7th floor overlooking the airport (the parking garage actually). Room was larger than I expected (two double beds) and had plenty of room for the porta crib. The bellmen were very helpful with bags and even set the crib up for us. My Son and I went swimming and a had a great time. The beds were super comfortable and we slept well (very quiet). The hotel was not busy (very slow) but I don't think that would change if it was busy.Check out was very efficient. The shuttle comes every 15 minutes; and is less than five minutes from the airport.We will definatly stay here again if we have an early AM flight.Great job on this property Marriott. I'm a big fan.
100610,KCMA79,07/04/2007,Good Stay Spent two nights there in Jun. The hotel is very close to the airport and the shuttle runs about every 15 mins and is free. The room was clean with a very comfortable bed and linens. Although somewhat small it was very functional. The lobby seemed very noisy although the room was very quiet. I didn't eat in the restaurant but room service was good and quick. It seemed to take forever to get to my room; they seem to be very spread out.
100610,travelgirl50007,06/14/2007,Great Staff We stayed overnight the last week of May; flying out in the morning. We had no problem leaving our car except; when we checked in they asked for our AAA card. Evidently the rate we got for park; sleep and fly was for AAA members only. This was not an option or even mentioned on their web reservation form. The front desk quickly recognized this as their error and we were off to our super comfy room. We had a great dinner in the restaurant. Super efficient drop off on departure day and much quicker pick up then some other hotels we have used in the past. One tiny little thing on our way back was the guy who picked us up stopped to pick up his take out dinner before he dropped us back at the hotel. That was kind of weird!! Overall the experience was good and the hotel was great.
100610,myjourney,06/13/2007,fine choice for seatac The lobby is attractive but a bit small and noisy. The room itself seemed newly redecorated/remodeled. It was not too big but had a very comfortable king bed with lovely duvet and many pillows. The bathroom was luxury level with granite countertops; attractive large framed mirror. There is a free computer off the lobby for printing boarding passes. The Hilton is a block away so you can easily walk over for their restaurant. It is a large steak house type place but there are other choices as well. As noted here; the parking is a ripoff. We dropped off our rental car early to avoid the overnight charge.
100610,TravelingRaider,05/30/2007,Great value; looking for a nice hotel. not expensive; nice service; great looking lodge; but old / outdated rooms. this is the place for you. Try the breakfast. Great place to stay if you are coming in the night before and going to an alaska cruise out of seattle. Take the car service to the terminal. Great service and well priced.
100610,dazzystar5,05/27/2007,Very nice but expensive parking This hotel is very nicely renovated with a modern bar and beautiful indoor pool in the treed atrium. The staff was very friendly and helpful. The rooms are immaculately clean and the beds are extremely comfortable due to the nice linens and down pillows. My only concern was the expensive parking. It will run you $16 per day which I expect in L.A.; but not Seattle. Other than that we had a wonderful stay and good food in the restaurant.
100610,Samos1,04/28/2007,Very Happy With My Stay This property has not gotten rave reviews; but I wanted to sleep on aRevive bed so gave them a try. We arrived after 10 pm very tired and were greeted by Eric at the front desk and he found us the 2 rooms wewanted and even took us up. We came down and had dinner in the bar; ordering from the dining room menu. We had very good food. I'll return to stay a night just for the horseradish crusted salmon. We faced the very pretty atrium and didn't hear noise until 9 am. The reception area downstairs is comfy and has a warm feeling. Not like the # 1 ranked hotel I stayed in over Christmas. That was a cold uninviting space. I don't know if the one elevator to the 3rd floor and above would be a problem when the hotel is crowded. Maybe I missed another elevator. All in all; we had a wonderful. comfortable relaxing stay and I'll go back. The rooms are just as nice as the Marriott Waterfront as far as comfort goes. I'm hooked on those beds.This is a great place for fussy older women; young men that have to travel with their mother( the fussy old woman); and families would love it.
100610,SonoranSkies,04/20/2007,Nickel and Dimed to death. The hotel is nice and conveniently located if you're flying out of SeaTac.It's also incredibly expensive for a $200 bed for the night. Parking will run you $16 to find your own place in an otherwise unsecured lot....$52 if you want the valet to do it for you.If you're just staying at the hotel/airport area; make good use of the airport shuttle.Internet connection? You'll pay by the day. Want light? forget it. You'll be dim watt bulbed to the point where you're wondering if they stock flashlights. Water pressure? None. And I was on the 1st floor. Shower was warm; but not hot. I'm all for environmental consideration; but don't make me stumble in the dark or take a cold shower! Shaving your legs in either environment becomes a bloody mess. Literally.The bed was actually incredibly comfortable. Good thing; because the walls and windows are not insulated against airport noise; so ask for an inside room.
100610,WillyLoman,03/13/2007,Extraordinaily Positive Staff I stayed March 4th and wasn't expecting a lot from this airport hotel. As someone that works for a firm that has gone through the Ritz Carlton seminar; I'm sure this Marriott (which owns Ritz) had its employees go through this process.The room was fine; great pool; decent gym; frequent shuttle to the airport...all that was great. The free Internet with printer is a nice touch as well.Every single employee was amazingly friendly and solicitious - even when I was kind of lost someone would always go out of their way to offer help.There is a lot of construction going on which should be completed soon but it didn't negatively affect me.Good job; Marriott.
100610,powellsparty,03/03/2007,Birthday party fun!! We stayed here overnite; one night for my daughter's 16th birthday. Myself ;my daughter and two other friends of hers....We loved the room; two queen beds; one hide a bed(it was surpisingly comfortable!!) And the pool area; so beautiful and relaxing...while the girls swam I rested on one of the chaise lounges....We were swimming at night and they had the atrium area and pool all lit up with lights...So fabulous! They were in a state of remodel in lobby area and some of walkways and corridors to room halls but was not noisy or inconvenient in any way...We live in local area but treat ourselves to this hotel every once in awhile; we are always very pleased with service and amenities....Stay here...you won't be dissapointed!
100610,Oregon07b,01/16/2007,Excellent stay! We stayed at the hotel for one night and had an excellent stay. They put us in a room on the concierge floor for being a Marriott Rewards Silver member. All of our requests (room with a view of Mt. Rainer; toothpaste; rollaway) were accommodated. The renovated room looked great with comfortable beds and new bedding. We loved the look and feel of the swimming pool/hot tub area (as if we were outdoors in the tropics); and enjoyed the warm water. The food at lunch was very delicious. The hotel is 20 minutes away from downtown Seattle. Note that the lobby is currently being renovated and we needed to walk through a tent to get inside the building and that registration was in the business center.
100610,travelerjg,12/12/2006,Great business trip hotel The hotel is somewhat dated but the rooms are very nice and recently remodeled with new furniture; carpet and bedding. The beds have duvet covers and are very clean. Bathrooms were also part of the remodel with granite countertops and new tile and fixtures. I stayed here for two weeks and got to know the hotel very well. The airport side of the hotel is very loud with aircraft noise throughout the night; I had to change to an inside room to get some sleep. The lobby is very dated and needs to be remodeled. Parking is a real problem; the room key does not allow you access out of the parking lot; so every person must stop at the attendant which causes a huge backup at peak times ($14 for this horrible service). The VIP lounge is nice and the staff is very friendly. The inside pool is heated and huge; nice exercise facility. My two week experience was nice; this would be a great hotel if Marriott would spend some money to update the lobby; bar; restaurant and parking access using a card reader.
100610,lesliewwu,11/21/2006,Sleep; Park and Fly We parked our SUV within 50ft. of the front lobby under two bright lights. We were told it was secure parking. We left the 11th for our first trip to Cabo San Lucas to arrive back home on the 18th to find our SUV broken into with many items stolen; inside damage and things strewn everywhere. We waited for a very long time for the police to arrive to make our report. I have not heard from the corporate office as told as of yet. I made a phone call today and left a message to see how they would like to proceed. I will update once I know if they will stand behind their respected name.
100610,alancookie,11/14/2006,Comfortable but not spacious After staying two nights in the Redmond area for a conference; my wife and I booked this hotel for the last night before our flight home. The hotel lobby had a large fireplace and comforable couches. My wife commented that the pool area (which you pass on an elevated walkway as you make your way to the elevators) looked like something you'd see at Disney with lots of indoor trees/plants. Our room was clean; quiet and nice...but the bathroom felt a bit small. The breakfast buffet was well stocked with all sorts of hot and cold items and also had two cooks on hand for made to order eggs (including a Salmon Scramble which was delicious). We stayed on the top floor (Conceige level; received an upgrade with Marriott points) so the room had an elevated ceiling and I was very impressed with the quality of the decor.
100610,LakersFan,08/26/2006,Rooms Are Beautiful After Recent Renovation Exercise room on 1st level
100610,rcmjr,07/20/2006,Hit or miss Stayed here on 2 separate occasions recently. One was great; the other was below average. Rooms have been renovated but found the one on our second stay to be noisy. Food is average hotel fare. Public areas can be dark. $14 a day parking in a lot far from the front desk was disappointing. Shuttle to/from the airport was on time and the drivers helpful. For the price; there has to be better options.
100610,MontanaCruiser,07/17/2006,Great hotel July 2006 - We stayed at the Courtyard the night before our Princess cruise to Alaska and were very pleased with the hotel. When we arrived at the Sea-Tac airport; we called for the free hotel shuttle and it arrived about 15 minutes later (we were told 20 minutes so it was early). Driver was very friendly. It was only a 10 minute trip from the airport to the Courtyard. Check-in was fast. Only problem was I thought we could get a free shuttle to the cruise ship but it was too far. But the desk staff did arrange a Town Car service to pick us up next morning. We were guaranteed a non-smoking room and got one. No smell of smoke at all. Room was large with 2 queen beds with down quilts; an overstuffed chair; desk and chair; vanity mirror and bureau with t.v. on it. Very clean. Bathroom was 2-part with toilet and tub/shower in one large room; with the sink and mirror in a separate area outside. Made it convenient. Dinner at Charley's restaurant in the hotel was good and reasonably priced--Western burger with fries and Patty Melt with fries each under $8.95. Breakfast buffet was good too with bread; bagels; omelet bar; fruit; hot and cold cereal; yogurt. We were very pleased with the hotel--especially the cleanliness--and would definitely stay here again.
100610,ATripAdvisorMember,06/29/2006,Great Stay Stayed at the SeaTac Marriott for only an overnight stay but nevertheless; we enjoyed this hotel. We used their free shuttle from the airport to the hotel. Check in was a breeze with courteous and professional staff.The lobby was quaint with a fireplace and living room setting. The hotel's layout has a courtyard located in the middle that offers a foilage setting and there is a pretty good size pool in the middle.Our guest room was newly renovated so can't complain about anything being old and broken. The beds and bathroom were great. Took a cab to the Westfield Southcenter Mall to shop eat. It's a huge shopping center and there is everything for a shop-aholic. Go to the Claim Jumper restaurant for some good eats at a reasonable price.Checked out from the hotel early the following morning to catch the early bird flight to Honolulu. Their shuttle service starts at 4:15 am running every 15 minutes so that was a plus.No complaints from us and would use the Sea-Tac Marriott if we ever need to stay at a hotel near the airport.
100610,madge62,06/12/2006,Pretty impressed Stayed one night here after dropping off our daughter at SeaTac. Yes; this property is a little bit older but we felt that it had been kept up very well. Our room was nicely appointed; the bedding was sooooo comfortable (loved the duvet). We had absolutely no complaints. The pool atrium area was awesome. Lots of real foliage and very bright. We enjoyed our swim in the warm water and time in the hot tub. Would definitely stay here again.
100610,ATripAdvisorMember,10/12/2005,Stay Away Stayed two days in October 2005 for 5 days of business in Seattle. Despite being a Platinum member of Marriott Rewards (100+ per year) I was not upgraded to the concierge level. This is my 5th time this year to this hotel and previously disappointed. I was told by Janet Burruss; Rooms Operatons Manager 鈥淐oncierge rooms are available for sale to the general public; but as a Platinum member you get first priority when there are upgrades available; but we are not able to guarantee a complimentary upgrade; as sometimes a particular room type may be sold out. Reward members get second dibs on left overs. (Where's your customer loyalty over the almighty dollar?)Room was small; carpet worn out and had ripples. My room overlooked the loading dock and the room was extremely noisy.Had a shower head that had a super saver head. It took a while to get the shampoo out of my hair.The furniture was old and damaged. One of the phones did not work and the toilet ran intermittently all night. It was all reported the first night and a maintenance man did attempt to repair; but with no results. I attempted to change rooms; but was told the hotel was sold out and no other rooms were available. I left and went to the Hilton about 2 blocks away. (HILTON HIGHLY RECOMMENDED ----------)The front desk folks were young and inexperienced. They didn't care I was checking out due to problems and they made no attempt to make the situation right. The parking was OK. A little expensive at 12.00 per day when other hotels in the immediate area are free.The food in the restaurant was good and moderately priced.The bed was outstanding; but the other problems forced me out.I have put this hotel off limits for my employees and have made Hilton SeaTac our Hotel of Choice for the Seattle Airport location.
100610,tiktok9,08/04/2005,Interesting Marriott Property Another view of the double beds.
100610,ATripAdvisorMember,07/17/2005,Tired and Disappointing showReview(3674337; 'full');
100610,riclaw,05/19/2005,Kind of worn out! showReview(3484581; 'full');
100610,ATripAdvisorMember,03/25/2005,Not staying here again showReview(3301651; 'full');
100610,PHXroadwarrior,03/08/2005,Below Average; old and tired showReview(3258421; 'full');
100610,lass,10/14/2004,About Average showReview(2702888; 'full');
100610,ATripAdvisorMember,05/07/2004,Very Tired Property and Dirty showReview(1879447; 'full');
100610,ATripAdvisorMember,11/23/2003,Great Hotel - Excellent Service showReview(1496638; 'full');
100610,ATripAdvisorMember,09/03/2003,Great Location - Nice Hotel showReview(1272499; 'full');
100610,lass,08/22/2008,ottima posizione showReview(19648149; 'full');
100617,TravelingManSpokane,12/30/2008,Superb Grace Under Fire by Hotel Staff My family stayed here on both ends of a trip to Hawaii in December 2008. ( We've stayed at a lot of hotels near the Sea Tac airport; and I think that we've finally found a good one that meets our needs.) Dozens of flights in and out of the airport had been canceled because of a snowstorm. Three feet of snow had fallen at our home in Spokane and the city was coping; but three inches of snow in Seattle and the city grinds to a complete halt! The shuttle easily took us from the airport the short distance to the hotel. Our check in was perfect without any problems; which was a little surprising considering the long long of guests waiting at the counter. Because of the storm; many employees had been held over at the hotel and not gone home. Dozens had worked back to back shifts and many had stayed overnight themselves. (When it snows in Seattle; the city stops suddenly and transportation is very difficult.) The front desk staff could have been cranky but they weren't. I could tell they were tired; but they all seemed to pull together to help out. That's a good sign in the hotel industry. I came in contact with quite a few hotel staff members and they all seemed to want to pitch in and help to get through the crisis. I saw more smiles than frowns. We had connecting king rooms 2105 and 2107 on the ground floor across the hall from several conference and meeting rooms. ($119 plus tax) They were big and comfortable. Everything worked. The bathrooms were a bit small and; for some reason; the toilets were angled diagonally out from the corner of the bathroom; but everything was neat and clean. The business center's two computers and two printers worked. There is a Spencer's steak restaurant in the lobby; and while the food was pretty good it was unusually expensive and the service was unbearably slow. I'll give the restaurant staff some credit for dealing with the bad weather and I'm guessing that a lot of employees weren't able to show up for work; but dinner for four took two hours and cost $250. The waiters all seemed to ignore us; as did the receptionist and the manager. That could have been a better experience and the restaurant itself is not a self-contained unit; it's in a corner of the lobby and during our stay it was extremely cold and drafty. Our nights were peaceful and room service breakfast arrived precisely at the time we had ordered it; which is a very good thing! The fan/air conditioning/heating system in our room seemed extremely noisy. It would have been nicer if it was quieter. Even though there's an outdoor pool on site; it would have been nice if a facility this big had an indoor pool as well. But you can't have everything! This hotel is close to the airport; clean and comfortable with a good restaurant in house. There's a lot to like here. We'll be back.
100617,Peach7274,11/13/2008,Bad experience this is a nice hotel...had comfortable beds but the housekeeping is slacking. We were on our last leg of our vacation coming from Vancouver BC. The room they gave us had dried pee all over the toilet seat and dripped all the way on the floor. I complained and they sent housekeeping while we went around Seattle. When we came back it is still dirty; seemed like they just cleaned the floor. Anyway we were so disgusted thinking what kind of things the previous guest did to that room and housekeeping could not thoroughly clean. Finally requested to be put in a new room and that one seemed to be a lot cleaner. Check in was fast; guest service was great except for a certain male receptionist during check out who was smug and unapologetic when I mentioned the problem we had. Would not stay there again.
100617,BCWestcoaster,10/31/2008,Excellent airport hotel in Seattle This is the airport we stay at whenever we fly out of SeaTac. It is one of the few airport hotels with 鈥渆xtended park and jet鈥?rates; so if you are going away for a couple of weeks; for just a few dollars more than you would spend to park your car at an off-airport lot; you can get a room for the night across from the airport and not have to get up quite so early for your morning flight. There is a 24 hour shuttle service to and from the airport; and we have never waited more than 10 minutes for it. On your return to Seattle; when you call the shuttle from the airport you also give your valet number; and your car will be waiting for you at the front of the hotel by the time you get there. The rooms themselves are of average size and clean; with all the usual amenities. The beds are comfortable; and staff are friendly and helpful. The fitness room has lots of treadmills and ellipticals; plus free weights. There is a restaurant on site; though we have not eaten there so cannot comment on it.We have stayed at several hotels near SeaTac in the past; but this is the one we inevitably return to and have the best experiences with.
100617,tocanada2,10/07/2008,Excellent airport hotel Room 1185
100617,traveller20074,10/07/2008,Parking free for guests and I don't understand the complaints..awesome hotel!!! I don't get the complaints about the hotel and parking. It's free for guests; just use your room key. Did you look into that and ask at the desk? The room was quiet; the front desk people were very nice; and I'm typing in the business center...totally free with room key.The bed is comfortable (already took a nap) and the TV works great. There is a very comfortable chair to watch TV in; which is important to me; I can't stand the bed for tv :-) The parking garage is a bit far from the room; but I needed the exercise anyway :-)
100617,vanisher77,09/15/2008,Good overall stay We stayed 2 nights at this airport hotel. At first we wanted to stay downtown the 2nd night but we couldn't get a hotelroom under the price limit we set downtown.Afterwards we were quite happy that we stayed 2 nighs in the Hilton.We liked the accomodations and also the staff was friendly. We didn't have any noise problems with the planes and if you have a car you can easily visit Seattle Downtown after a 20 minutes drive which is not too bad.On the other hand I disliked the 18$ parking fee for which I couldn't find cheaper alternatives in that area. Also as usual Hilton is not offering free internet access which is a shame for a 4 star hotel according to me. If you have a mobile phone with WIFI you can pick up free signals when you talk a walk around the hotel. You'll see ;)
100617,BrianNVA,09/14/2008,Nice Place; Close to the Airport I stayed at this Hilton because I had to catch a 7:00 AM flight from Seattle to Los Angeles the next morning. I was able to turn in my rental car the night before; because this Hilton runs a shuttle to the airport 24/7. The hotel is a four story building on a main road very close to the airport... not your usual high rise.When I arrived at the hotel; I found the staff at the front door and front desk to be exceptionally helpful and friendly. Before going up to my room; I used the complimentary business center (two computers and a working printer) to check-in to my flight the next day. Room service for dinner was expensive and mediocre in quality. Suggest you go elsewhere.I did have a couple of maintenance issues... a broken; hanging fluorescent bulb in the bedside lamp (possible fire hazard?); and a loose faucet handle in the bathroom. I reported the bulb; of course. Otherwise the room was nice enough.I wouldn't hesitate to stay here again.
100617,ideastoday,09/07/2008,Pretty nice - beware $18 parking fee I landed a room for here for $65 on Priceline for a Friday evening stay....I see that some have gotten rooms even cheaper. Pretty nice airport hotel....standard Hilton. Housekeeping seemed to be a little slack....there was an empty wine glass sitting in the hallway across from our room when we checked in; and it was still there the next morning when we checked out. The toilet in our room was also clogged when we arrived. Otherwise.....no problems. Nice comfy beds and good linens.....quiet place; even though our room fronted on Pacific Hwy. The $18 ($20 with tax!) parking is pretty outrageous; but they do have a 24 hour shuttle to sea-tac if you can avoid bringing a car.
100617,sophieinfrance,08/31/2008,Don't stay here Dilapidated; out of date; dreary; ground-floor; facing a multistory carpark (which illuminated my room all night) and reeking of smoke - that was what I found when I finally arrived at my non-smoking room; that is; after pushing my luggage myself through corridor after corridor; and the ballroom! Even the corridor reeked of smoke. At reception I was studiously ignored for nearly half an hour whilst another inmate tried to get some satisfaction for his flooded room. Finally I was checked in to my non-smoking room and given a map of how to get there. As I was on my way to a boat trip I had too much luggage to carry myself; so I asked about assistance and was told to get one of the trolleys round the corner. It was one of those big things with gold bars over the top. Another woman was just returning the trolley and gave me advice on how to get to the room; via a short-cut which took about 10 minutes off the walk and I was very grateful to her. I was nearly dead on my feet after flying from France via London; having had to depart France nearly 24 hrs previously. It took me about 20 minutes at least to walk to the room. For this I paid 120 euros on Expedia (the French version) . It seems to be impossible to book on the American site from France; although I could see it was a bit cheaper. All in all from my arrival at the hotel it was over an hour before I got into the room. I'm afraid I was just way too tired to complain at that stage.
100617,peggysue930,08/18/2008,One night was enough Stayed here for one night for business. Nice looking lobby; but odd set up. Lots of food trays on the ground in the hallways. I mean lots. I had to wonder how long they had been there. The hallways were also very dark adding to the creepy food on the floor ambience.Staff seemed nice enough. Very convenient to the airport and seemed quiet enough- but I had to be up extra early to catch my flight.I didn't eat here; but the restaurant looked nice. The ceiling reminded me of the Venetian ceiling in Vegas.The room was comfortable; but it seemed like a long walk to an elevator.
100617,Metwo3,07/31/2008,Use shuttle; don't park We used Priceline to get this hotel for a weekend night at $55 when arriving at the airport in the evening. I called in advance to find out the shuttle procedure--up and over to aisle 1 or 3; then use the courtesy phone. Shuttle there in 5 minutes. Although we were going to use a car during our stay; we waited to pick it up the next morning to avoid the high self-parking rate.A group was having trouble checking in--another Priceline customer who had 4 people in their party and all that was available was 1-King rooms. Not the Hilton's fault. Priceline only assures room for 2 adults. So I tried out the self check-in terminal and entered my Hilton Honors number etc.; but it could not print out keys. A second clerk appeared behind the desk just as I finished; so he made the keys. Because of Honors; given room facing interior courtyard and renovated.Bed very comfortable. Room fine. Toiletries nice. View of Mt Rainier next morning.Another line at desk the next morning; so I used the terminal to check out and dropped keys in box. Fruit available to snack on and a coffee stand with scones; etc. open; but we went to Dennys down the road for breakfast.A staff member was working hard to ensure everyone who needed to get to the airport was moving along; counting folks to fill a shuttle; getting ready for the next one. Would stay again if could get Priceline rate; but factor in cost of parking. Seattle hotels are so expensive!
100617,ontheroad57,07/29/2008,Very nice property This was a great building; quiet ;roomy and nicely designed. Easy access and very close to terminal. Beds were great. Great lobby lounge; open where you can see all that is going on. Got in late so just had a glass of wine; I will have dinner next trip.Staff told us a bit more than necessary; people did not show up for work and did not call. I had a problem getting change on Sunday morning all cashiers were out ; where is the mgmt or supervisors for cash? Staff was friendly and accommodating to our requests. This is my new location for SeaTac stays.
100617,Monky,07/26/2008,Nice Hotel We managed to find a hotel in the Seattle area when driving thru. Seeems like most hotels were booked in the Seattle area last week. Didn't think the Hilton had any rooms but they had 2 left. The rooms are nice and clean. Parking was expensive at $18/night for self parking. The restaurant in the hotel was very nice. I would stay here again.
100617,STLtravelSTL,07/08/2008,Great for Business Stay I was recently in town for business and stayed at the Doubletree at the airport for one night and the Hilton for the second night. I found the Hilton to be a much better hotel for the business traveler. The beds were more comfortable; the rooms were quieter; and the room service food was above-average. While this Hilton was overall not as nice as other Hilton properties (no Executive Lounge/Floor and the look and feel more akin to a Marriott Courtyard); it was much newer and cleaner than the majority of airport hotels I've encountered. I can't speak to the parking garage situation since I left my car with valet and had no problems. I should note that the difference in price between valet and self park was minimal.If you're in town for business; this is a solid choice for an airport hotel.
100617,Brian72,06/12/2008,Substandard We booked the Hilton with a special company rate and cause of the proximity to the airport; but all other Hotels situated in the Seatac area are also very close to SEA and offer free; quick and frequently running Vans. It was necessary to order the Hilton Van two times by phone; so there was no advantage by proximity to the airport. They have three Vans; two of them parked in front of the hotel without moving during three days; so you have to wait up to 30 minutes for the next ride back to the airport. The Hilton itself has very long hallways only two elevators at the front desk; another one is a half mile away. We've had a clean kingroom with a good mattress; but small-sized bathroom. Our first Hotel in the U.S. without fridge therefor a lot of additional fees: breakfast 18$; Parking 24$ valet or 18$ for good hikers and Internet 10$. So take the straight nighboring public and safe parking for 12$ and the WiFi from the nighboring Clarion for free. Alternative plan; avoid the Hiltion
100617,BAtraveler,06/05/2008,Some minor things to complain; but still a good airport hotel At the airport we were lucky that the shuttle bus drove by just when we arrived; so we didn鈥檛 had to wait at all. (That was shortly after we realized why we didn鈥檛 like Seattle airport on our former visit; al that hassle going up; use a skywalk; going down; no good signs etc.) It was a short drive to the hotel. Check-in went smooth; but somewhat unfriendly. We also didn鈥檛 get an upgrade for our Diamond HHonors membership; slightly disappointing. Our room was a standard King with an easy chair with ottoman; working desk with chair and a good quality King bed. Remarkable was that the closet where we thought would be a minibar was locked; so there was no refrigerator available. The coffee set produced great coffee. The bathroom was clean. There were two free bottles of water and some chocolates in our room.Our room had a view on the inner courtyard; a lovely green area and very quiet. When we were just in our room we could hear noise from other people (mostly children) in the hall; passing our room. We were worried; also because we were very tired after our flights from Europe; but we didn鈥檛 hear anything later in the evening and had a good night sleep.The breakfast the next morning was outstanding; there were many items to choose from (even very good red salmon) and a cook to prepare the eggs and so on. We only found the waitresses not too friendly; one even picked our breakfast vouchers without saying anything and looking distressed because we wouldn鈥檛 pay for it. There was no need; as we always leave a good tip on the table when we have a free breakfast with vouchers. When we left the doorman was very forthcoming; the friendliest person we met during our stay. We didn鈥檛 have to wait long before the shuttle bus drove us to the car rentals at the airport. Although some things were not too optimal; we would have no hesitation to make a reservation in this hotel again the next time.
100617,Iowaman1959,05/30/2008,Really nice hotel! We stayed at the Airport Hilton for the final night of our trip to Seattle. We had hoped to continue our stay downtown; but the hotel for the conference we had attended was not available. I am really glad it worked out this way! The airport Hilton is a lovely hotel and appears to have been recently remodeled. The room was very large and comfortable. Food from room service was great. Most notable for this hotel is the beautiful courtyard. Staying at this hotel near the airport also made catching a morning flight stress free - just a quick ride over in the hotel van.
100617,Tracer2,05/30/2008,Cheap Hilton Got a good deal on Priceline and so had an okay stay for 2 days. Nice rooms but poor housekeeping - they didn't clean the coffee maker or replenish the coffee supplies/coffee mugs. Beds were very comfortable. There were absolutely no extras - as everyone else has mentioned; they charge the earth for everything other than your bed. Parking is ridiculously expensive but you can park streetside on some of the back streets and come in through the back entrance. Free airport shuttle was convenient though.
100617,Thriftysc,05/14/2008,Quality OK but food This hotel is appropriate for business travelers who want to stay by the airport. The Qualtiy of the room was fine but the restaurant costs are very high and it costs $22 to park. We booked the room through hotwire to try to save a few bucks and got stuck here (we did not have to stay by the airport). I have learned my lesson about hotwire.
100617,right1,05/01/2008,Good airport location This hotel is certainly convenient to the airport; with very efficient shuttle service. I stayed here because I had an early departure the next morning.The hotel was just okay. The rooms are quite large; but in need of some upgrading. We had a coffee maker in the room; but no coffee. We had notepaper; but no pens. The air conditioner rattled all night. I asked to be moved to another room; but was told nothing else was available. I did manage to get some coffee and a pen. The worst experience was dinner at Spencers. It was terrible! Salad with brown lettuce was served first. Then came my rib eye steak on a plate the size of a dessert plate. There was no room to even cut it. . . which you needed as it was so tough. You would think for that price they could put a little garnish on the plate. We also had the salmon; which tasted like it had been in the oven too long. It also wasn't very pleasant to be served by a waiter in a white jacket what was filthy! Dinner for two without any drinks was over $100.00 and certainly not worth it. I would definitely not go back.
100617,weezlikestotravel,03/09/2008,Very Convenient if you need to catch an early flight I stayed at the Seattle Airport Hilton twice within a 10 day period in February on my way to and from Hawaii. Since I live in Spokane; Washignton; I did not want to start my vacation by getting up at 2:00 in the morning to catch a 5:00am flight from Spokane to Seattle and then take a 9:00 flight to Hawaii. On the way back; the flights from Hawaii to Seattle get in after 10:00pm making it challenging (but not impossible) to make a connection back to Spokane. I think that this was a good choice to make and I would definitley do this again. The accomodations were very good and the staff (with one exception) was excellent. An on-demand free shuttle to and from the airport is another highlight. The hotel is almost across the street from the airport. It can be a little noisy but that's to be expected at an airport hotel. I would caution anyone who has never landed at Sea-tac airport that the courtesy shuttles are all in the parking garage. It is necessary to take a skywalk and an elevator to the shuttle area. If you have a lot of baggage definitely rent a cart in the baggage claim area. On my first stay; the shuttle driver was very attentive and friendly and offerred to take my bags up to my room upon check-in. The shuttle drivers take turns and also serve as bellhops. This was very welcome to me because I have been recovering from surgery. However; on my second stay; I did not receive as nice a welcome either from the shuttle driver or the front desk staff. I did arrive around 1030pm and there were other guests checking in at the same time. When I did arrive at the check-in desk; the clerk was apologetic for my wait for the shuttle. This kind of puzzled me because I didn't have much of a wait. It turns out that he thought I was someone else. I was never asked if I needed help to my room. I know I should have asked for assistance but did not which was not good for me physically. It just didn't seem like there was anyone available. Since I am a hilton honors member; I was given an option with my reservation confirmation to order something light through room service in advance. I did so. I inquired about this at the front desk. Without checking at all; the same front desk clerk said that it is the room. This was not the case. It was delivered to me fairly promptly. I do not fault the food service department because I actually arrived earlier than anticipated. However; I felt that the clerk just couldn't be bothered to check. I also called down to the front desk about a problem with one of the room phones in that the speed dials to the desk did not work. The same clerk who had helped me previously answered the phone. He was neither helpful about this situation or very helpful regarding my quesitons about the hotel's business center. I believe that this was most likely a training issue with this individual employee and the not overall service orientaiton for the hotel. All of my other encounters with hotel employees were very postiive. Speaking of food; the hotel restaurant; Spencers is first class. I am familiar with this restaurant since there is also a Spencers at the Doubletree in Spokane. This is not an inexpensive restaurant but the steaks are first class. The restaurant is open for breakfast and dinner. I did have breakfast in the restaurant the second time I stayed there. They had a very extensive breakfast buffet for $17. It was excellent. I'm not sure if they offer this buffet every morning.I would definitely stay at this hotel again for similar circumstances. I fly out of Seattle a lot to go to other parts of the country. It is very convenient to break up the trip. Personally; I probably would not stay here if I was spending any length of time in Seattle itself since it can take an hour from the airport to Downtown Seattle when there's a lot of traffic (which in Seattle is most of the time!). It is doable to do this though. This hotel includes meeting spaces which makes it an ideal destination for a conference or a meeting.
100617,jimKelownabc,03/02/2008,good airport hotel The Hilton Seattle Airport is a good airport hotel.If you book on-line with advance purchase; it is cheaper than the comparable product - the Airport Marriott.The room was comfortable; the food was great; and the shuttle very convenient. I prefer this hotel to the Seattle Airport Marriott.Internet costs $10 a night; which is standard in a good hotel.Others [--]about the extras; they should stay at a cheap motel like the Red Roof.
100617,thsmedley,02/17/2008,All the extras will cost you! Good thing It only cost a base price of $50.00. I say base price due to all the taxes and fees that are added up when you get there. Hope you like walking...super long hallways and the parking garage all the way in the back (you have to pay for that too). For such an high quality hotel I was expecting more. No microwave or fridge? ($4 for bottle water) One cup coffee maker? I drink more than one cup by myself.
100617,retaolf,01/15/2008,Beware of hidden fees!!! I'll start with the good. The beds were very comfortable. I suppose if you need to be close to the airport its a good location. Other than that my husband and I were very disappointed! We were quoted $69 per night through Hotwire and this hotel cost us over $100 per night with the extra taxes and fees. We didn't even pay for the internet; which was $5 per day. The lowest rate for parking was $18 per day and the parking lot was a ridiculously long walk from the rooms. The property has no queen beds; only double or king; and we were told that the king bedrooms are a premium for a premium price. The staff was pretentious and unhelpful. We travel for a living and have stayed in many; many hotels that don't bear the Hilton name that were much more luxurious and much; much cheaper. Shame on them!
100617,ksbrown,01/02/2008,Questionable Quality This property is wonderful in some ways; but... we had to request maintenance to clean a filthy A/C Heat vent; we found every service required a fee-- parking: $18/$24; pet fee $50; Internet access: $5/day. The interior courtyard was pleasant; even on a cold winter day; but pet litter was left unattended to. Why is there a $50 pet fee if it's not for some clean up? In the room itself; wallpaper is peeling off the wall in the bathroom! Not the Hilton quality we're used to.
100617,BeccaC,12/06/2007,Amazing exercise facility; parking too expensive There's a $10/night upcharge for a single queen room
100617,Nordica19,11/26/2007,Luxurious but pricey stay at the Hilton I purchased two rooms at the Hilton through the Name your Price option via Priceline for a very good deal. The hotel and staff was second to none; and the beds were some of the most comfortable I have every slept on. Our room looked out to Mount Rainier; which was just spectacular. The location was perfect for commuting to and from the airport and despite the airport being just across the street I never once heard any air traffic. Our biggest negative was all the little tack-ons that this Hilton charged; whether it be for internet; parking; printing. Anything outside of your bed was extra; which was very frustrating considering lower level establishments like Quality Inn or Hampton Inn provide all this for no extra charge. I realize that we paid hundreds less through Priceline and should be happy with what we got for the price; but these charges applied to those travelers who paid the full price as well; so I must rate this as if I paid full price. Overall the hotel was a taste of luxury; and the extras are part of that taste.
100617,HappyValleyGirl,11/09/2007,Cozy! Maybe this hotel would have bothered me if we had paid full price or if we had stayed for very long; but as a last-night-of-vacation Priceline bargain; it was perfect. Our room was extremely comfortable with a large bathroom and almost comically cushy bed. The walls are thick and very soundproof; so we didn't hear any hallway or neighbor noise and we had a great view of the courtyard. It was like being in our own little luxury world; with lots of nice extras like high thread-count sheets; great toiletries and soft towels. Ours was a handicapped room; and although I'm not in a wheelchair; I think that someone who is would have an easy time navigating the room and bathroom/walk-in shower. The downside of this place is that they gouge you for parking; meals; internet; bottled water -- anything they can charge you for; they do. (Honestly; if they could install an oxygen meter and charge you for breathing; I'll bet they would!) But; if you've got a sense of humor about paying too much for some things; or if you find it a fun challenge to keep out of the tourist traps; of if you're just here for a brief stay; you'll have a great time at this nice hotel.
100617,LabmomWashington,10/24/2007,Great beds; friendly staff; awful food; and expensive internet The hotel staff was professional and friendly; and the beds were incredible. However; the food served at my conference was awful; and I was terribly displeased to be in Seattle; surrounded by many hotels; and needing to pay for internet access through the Hilton. I will stay at any of the other hotels with free access next time I need to fly/be at a conference. And; if you do end up paying for internet in hourly increments; you must use them contingously; which is not practical for conference goers.
100617,Buyorsell888,09/17/2007,Above Average comfort Stayed three nights in May 07 for business booked on Priceline for $55 a night. Bigger room than I had before; very comfortable. Beds are wonderful. Hotel seemed half empty so wasn't noisy at all. Very limited plane or street noise. I really only have two complaints about this hotel. The parking is outrageous at $18 a night; the garage is miles from the front desk and most of the rooms and the fact that they charge a high fee for internet access even if you have your own laptop. I've stayed at much cheaper hotels; even hotels in the Hilton family that offer free Internet access and use of a computer if you don't have one.
100617,smallpebbles,09/11/2007,Surprisingly nice for an airport layover We had an overnight layover and selected this site based on other travelers' comments. It's not the Ritz but it is quite pleasant and the service is excellent. The complex is spacious; nice for getting some breathing room after a long flight. The dining room is expensive but the food was of excellent quality and preparation. There is a well-equipped and decent sized workout room and if the weather is cooperative a large; landscaped outdoor pool. The airport shuttle is on demand and only takes a few minutes between points.
100617,miruca,09/08/2007,Security Improved Glad to see security has improved compared to the last two stays at this hotel. On this trip - the wing doors that opened to the street were locked and required the room key for access at least twice at 9pm; the pool/jacuzzi gate now required a room key (although the doors to the courtyard / pool area did not). On the other hand - the evening after I checked out I returned and was still able to access the hotel wings; the pool; and the fitness room with the same room key. For kicks I should have checked if it still worked on the room - but I didn't. Overall the stay was quite nice with clean facilities and comfortable rooms - although the room fan was quite loud and annoying and I had to turn it off to get some sleep.
100617,lazzlazz,08/24/2007,Pretty good at Priceline rate of $65 plus $17 in taxes/fees (not worth $200) I gave the Hilton a rating of 3 given the rates they charge (over $200/night). For the priceline rate I got; I'd give it a 4.5 or a 5 (in comparison with other hotels which list that rate on their websites)The Hilton airport (right across from the Seattle airport) is rated a 3* and in my experience; is a pretty good hotel for that level (and for the rate we got -$65; the priceline rate for the hotel was much higher; as was the lowest rate on the Hilton web page). The airport shuttle is free and was quick for us; with a great driver who was very helpful with all our luggage. He was also great about answering questions; giving helpful advice; and so on.The hotel was very nice; although the layout was not terrific: there are two different buildings with rooms; and the pool and fitness rooms are in the center of one. To get to them from the other building; you have to walk back through the lobby; past the restaurant; and past the conference rooms. The pool is fairly decent for a hotel pool ( lap swimming would be possible - it's rectangular) although it's probably only about 10-12 yards long); the hottub as well. Towels were provided at the pool. I didn't use the (free) fitness room but there seemed to be a large number of machines as I walked past (didn't look closely so can't comment on quality). The rooms around the pool likely suffer from pool noise; but we were in the other building. I suspect the rooms in the building without the pool get a lot of traffic noise - we were on the backside; away from International Blvd; but the loading dock was outside our window. We left fairly early but there were already a couple of trucks. Other than that; however; noise was non-existent. We were able to pick up free wireless; although it wasn't the Hilton's (they charge). Obviously; any time you use any wireless; you shouldn't be putting in credit card numbers and other sensitive information.The rooms were fine - we didn't get a mini-bar (which we appreciated) but there was a refrigerator. The furnishings seemed pretty new - at least; they didn't look old and dreary. The Hilton's shampoo/conditioner/shower gel were very perfumed which wasn't a plus - I was glad I brought my own (why they think most customers would want such perfumed toiletries is beyond me). The sheets were very nice and soft; with a duvet over the comforter (either down or down-alternative). The rooms weren't overly spacious but were fine; unless someone wanted to hold a business meeting or something (iif we had had a king-size bed (we requested 2 doubles); there might have been a bit more space). Housekeeping was helpful. The Hilton was quick to bring up a suitcase (as soon as the airline delivered it) that the airline had failed to get onto our flight.We paid $65 plus about $17 in extra taxes and fees; which was a decent deal; given that the Motel 6's in the area charge close to that per night. We didn't try the restaurant or the coffee cart. One of the coffee cups in the little coffee maker in the room was obviously not clean (a few coffee drips right on the top edge; so the housekeeper had failed to check it!) but that was the only negative for the room.Parking at the Hilton will set you back $18/night (that may not include about $3 in taxes) but we were able to park at the Clarion right next door for about $7.50 plus almost $3 in taxes (they advertise that they allow airport parking). They do fill up (morning seminars need parking) so get there as early as possible; you do have in-and-out privileges (not sure if you have that at the Hilton) as they give you a card to put on your dashboard; the card is not time stamped so you should have until midnight of the last day you pay for. The Clarion's parking is pretty close and for some rooms; is likely closer than the Hilton's.
100617,aptbroker1,08/15/2007,Nifty hotel near Sea Tac airport We have stayed at the Hilton at the Seattle Airport four times; and each has been a very pleasureable experience. The rooms are big; the beds comfy; and the staff is pleasant. They have free coffee in room; dryer; iron/board; and in room PPV movies. The drawbacks are: $18/nt self park and very expensive bar/restaurant. I solidly recommend this hotel to anyone with business south of downtown Seattle.
100617,Viennatravel,07/26/2007,Great place to stay This hotel is not only conveniently located; it is also clean and very comfortable. I stayed for two nights for work. I checked in early and got a room facing the airport. Initially; I was concerned about the noise; but I didn't hear a thing all night or even in the morning. Also; the bathroom is updated; clean and actually quite large. Parking was a bit expensive at $18 a day; but it was a nice parking facility that was easy to get to through the conference area. My only 2 complaints are that they charge for internet use in the business center and that the pillows were slightly musty. It may have been the result of a humid day or two because otherwise; the place was very clean. I had breakfast at Spencers and really enjoyed the breakfast buffet. For $15.00 it was certainly worth it. The concierge was very helpful and one gentleman with a beard offered the best advice in terms of downtown parking and attractions. He was kind enough to steer me away from tourist traps as well. A younger fellow was not as helpful and I ended up spending quite a bit for parking. Had I talked to this other gentleman first; I would have saved a bundle. However; everyone at the hotel was kind; professional and very very welcoming. There was super easy access to downtown Seattle from the hotel. I would definitely stay again.
100617,autoloads,07/23/2007,Basic Hilton - Upcharges Everywhere Booked this room through Priceline for July 2007 stay for about $66 including taxes. The parking price noted in other reviews is true to a point. It is now either $18 for self park or $22 for valet parking. I currently live in a very large city and was shocked by the parking fee. The pay per WiFi is pretty pathetic. Don't touch the Fiji water in the room. It is $4.00. I realize that I paid a small fee for the room; but I did not expect Hilton to take it (I was hoping for a Courtyard by Marriott or something similar). They did not have to accept my price; but they did. And what they provided was pretty substandard for a Hilton. I don't think I have ever stayed in a smaller room. The beds were very comfortable; though.
100617,geefour907,07/19/2007,no free wi-fi Nice set-up. Walk to the airport. Bid $60 on Priceline for stay in mid-July. Much less than $224 on Hilton website.Problem: No free wi-fi. It's $9.95 per 24 hours. I was disappointed that a fine hotel like Hilton charges; especially when hotels on all sides offer free wireless: Radisson; etc. In sum; however; the hotel was clean and the staff friendly and efficient.
100617,QXflyer,06/14/2007,The best I am an extremely picky person when it comes to Hotels. This Hilton was outstanding. I took my 8 year old for 2 nights of action packed fun in Seattle. We were in the pool less than 1/2 an hour after our International flight arrived. There was a free shuttle to Southcenter Mall where we had a great meal at The Rainforest Cafe. The next morning; we took the $12 return shuttle to Pike Place Market; where we walked to the bus stop for Woodland Park Zoo and paid $2 total to get to the zoo in about 10 minutes. Our transfer let us back on the bus 3 hours later; and we got off the bus at Seattle Center. We did the Space Needle; then took the Monorail into downtown and walked back to our pickup spot for the Shuttle at Pike Place Market back to the Hilton. We hit the pool again; and ordered Round Table Pizza to our room and watched TV before crashing in the amazing beds. I would highly recommend this hotel to anyone with kids. There are so many people there on business; that the pool and green space at the Hotel are completely unused. We had the best time; and will return as soon as possible. Anyone complaining about noise - you are in a big city across the street from an International Airport - what do you expect? This Hilton earns top marks for cleanliness; friendliness and amenities.
100617,garibaldigirl,05/20/2007,Ups and Downs at the Hilton Used Priceline and got 2 rooms for $55 each. Called the hotel two days before we arrived and asked for connecting rooms for our family. Got a King room and 2 Queens connecting. Very clean rooms; but on the noisier freeway side. No problems sleeping though; the beds were so comfortable- down quilts too!Some problems/concerns-$18 parking; pool locked and needed two calls to security to get it unlocked; hot tub cold with no jets;one elevator out of order for more than 24 hours. Some very helpful and respectful front desk people. Wouldn't stay here at the rack rate but for $55 it was fantastic.
100617,Need2ski2,04/04/2007,Surprising-very nice. Surprising-great experience. Checked in at 2:00 with my family and spent the night in comfy down covered beds. Comfy; Comfy. Hotel is bright as a penny and very clean. I based ny choice on a previous positive review and I agree-I would stay here again hands down.
100617,TravelSchmavel,04/02/2007,Upcharges everywhere; $$ Parking charge is ridiculous We booked Priceline $58/night and it seemed like a great deal. We did not expect all the upcharges being so far away from downtown. $16 parking was extremely excessive especially when this is a location where land is abundent and cheap. I've paid less in downtown Seattle. $9.95 Internet chage is expected at a full-service hotel; but this hotel did not seem to be full-service. Pool and hot tub were out of service. Nothing is convenient; you have to drive far for good restaurants and amenities. Pros:- Near airport (great if you are catching a flight)- Nice business amenities (if you are there for a conference)- Clean roomsCons:- Very expensive parking- Not convenient location unless you are going to the airport- No pool/hot tub in service; they are being torn up- medicore service
100617,sarakamoli,03/30/2007,$$ Parking Surprise We stayed here Feb 2006 for one night. Beware that you have to pay 16 self park or 20 full service. However; if you plan to park your car there after 8 and not move it; you can actually pay a one time overnight fee that is 8 dollars instead of 16.The concierge service amazing. They directed us to one of the best seafood restaurants in town (Saltys) and even gave us $20 off coupon PLUS two free dessert coupons. I found them very friendly and helpful. We had a wonderful time. And for a price of $63USD for a room with two double beds on the 2nd floor; I'd say it was most definitely worth it.
100617,DaveHExPat,12/27/2006,Frustrating and overpriced More photos
100617,businesstraveller2,11/26/2006,great airport hotel Prepaid rate on hilton.com $84 a night. Excellent rate for 2 people 2 beds.Free shuttle from rental car drop off location.Decent wireless internet access.All staff extremely helpful: front desk; housekeeping; shuttle driver; bell person.Front desk let me use their printer to print some business docs; for free at 9pm.Prompt and free shuttle for early AM flight.Quiet and odor free room. Too many feather products; but the housekeeping staff was prompt at bringing replacements without feathers for the bed.Good in room coffee.
100617,pcole38,10/17/2006,Great Hotel for the Money! This hotel was not my idea but our three year old loved to watch all the planes land and take off! It was free entertainment and she sat in the window for hours! The cost for what you got was very reasonable for Seattle; WA. The beds were wonderful; the service was great and the property overall was very clean and nice for an airport hotel. Only a 15 min. ride south takes you to the Puget Sound in Des Moines where you can have a brunch at Salty's for only $24. We then took a ride to get a better view of Mt. Ranier which was only an hour away. On the last day; we had clear skys and could actually see Mt. Ranier from the hotel. Going into the city of Seattle took having a car and a 30 min. drive; but it was fun to see all the funky buildings; shops; coffee houses and people. I was told you can take the city bus from outside the hotel downtown and a woman friend of mine from Boston did just that...she says it was safe and clean and took only an hour one way. Overall this hotel was great!
100617,FlyingLawyer,10/04/2006,Great Location; Really Poor Value My wife and I are Hilton Diamond HHonors members; we will not stay at this Hilton property again.In its favor; the Sea-Tac Hilton is literally across the street from the airport; it's perhaps a three minute shuttle ride. The room was reasonably large; with clean and comfortable bedding. Check-in took less than one minute as we had checked in online and already had our room assigned.Now for the negatives. I have never; in more than 20 years traveling and staying at Hiltons around the world; experienced a bathroom as small as the one that was part of our room. The bathroom could not have measured more than 4 feet by 8 feet; it was for sure a one-person-occupancy setup. Only after checking in were we told that there would be no hot water from 11pm through 4am the next morning; which was interested since we had to make a 6am flight in the morning (we managed to squeeze in three minute showers and make it to our flight. Althougfh we didn't plan to use the pool; we were not advised until after we had checked in that the pool and hot tub had been closed since early September.But what really irked us was that this Hilton seems designed to squeeze as much revenue as possible out of guests. Keep in mind that we paid more than US$200 for our room. In addition; the Sea-Tac Hilton charges US$15 for overnight self-parking. The hotel charges US$10 for 24 hours of internet acess. This is the first time I have ever paid for internet acess at any Hilton property. And assuming you have any money left by the time breakfast rolls around the next morning; be prepared to pay almost US$20 for breakfast. Now; these charges may seem tame by New York or London standards; but we're talking Seattle; Washington here. Frankly; we should have (and could have) stayed at the nearby Doubletree; or the Hampton about a mile down the road; or even the Hilton Garden Inn over in Renton. While I will admit that those alternatives would have been less convenient (especially for making an early morning flight) any one of the other options would have cost much; much less in total and have delivered a total product comparable to what we got at the Hilton.Save your money. Shop around for better values before melting your VISA staying at this clip-joint.
100617,traveller2345,09/11/2006,Decent; but not great The place was ok. Nothing great. The hotel is in an area of town that isn't very nice. Pretty rundown. The parking situation is a joke. You pay $16/night to park in a garage. Its cheaper to park next door in the Airport parking lots. I got a room that was next to the lobby and so got stuck with a trek everytime I came back to the hotel. I guess at least I got my exercise in. The internet access costs $10/day. Seems a little steep since most hotels offer it for free. Unfortunately I wasn't able to score a room across from the Holiday Inn like others and use their free wireless. The concierge folks were really nice. I paid $50/night through Priceline and so all in all this wasn't a bad deal.
100617,jobshopr,09/03/2006,Overpriced parking and breakfast. Nice pool. I like this hotel; but the parking is a joke.Valet parking is $20 and the garage is $16.I could have parked at a airport lot for $8 and used the Hilton airport shuttle!The garage was way in the back; but so was our room; so I didn't care. For $4.00 more I chose to do Valet. But there was a line when we left; so parking ourselves would have been faster.The pool was nice and so was the jaccuzi. It was very large and there were plenty of towels. The deepend was 9 feet and the water was warm so that even swimming outside at 9pm was enjoyable.I made the mistake of using the automated check-in and it stuck us with a smoking room. The desk said that if we used the automated system that we were stuck with our choice. Sounds like bullsh*t to me. The smell in the room was not that bad for smoking and the sheets were very clean and smelled nice. The breakfast buffet was ok; but for $15 I expect waffles or french toast. It wasn't worth it. Next time I'll go to Denny's and get a better breakfast for $4.99.Don't let the room pictures fool you. Our room was very small.I got a $139 room on priceline for $85. I have seen people get this room for as little as $45. I'm sure that paying full price would have got me a room by the pool though.Overall it was worth the stay. Just skip the breakfast and just get a latte from the onsite Starbucks.
100617,ganon,08/16/2006,4 Stars for the beds but - Watch out for the gotcha fees The hotel staff; lobby and guest rooms should meet any ones expectations. The beds are fantastic. I too have gotten this hotel on a Priceline bid. However; if you bring your own car and do not valet park; it will cost $16 a day. Valet parking is $20 a day. You are also punished because the parking structure is way; way in the back of the property. And one more up charge; Internet access is $9.95 a day. However if you can book a room on the north side of the property you will pick up the free Internet access from the Holiday Inn.
100617,rcmjr,07/20/2006,Convenient Convenient location with timely shuttle to/from the airport. Room was clean and quiet. The hotel was standard Hilton. Nothing special. Nothing disappointing. Would stay here again for business reasons.
100617,kaimanu,06/28/2006,I'd stay again in a minute Well; for the price I paid! I booked through Priceline for $60 very last minute before a cruise to Alaska. This was to be post-trip 2 nights. I was unable to get anything nicer downtown for a reasonable price; so sacrificed with the airport. Since we planned on a car; it didn't matter so much the location.We were on one of those cruises that was hit with the novovirus (news crews met us at disembarkation) and after a week with one family member ill; and the cramped cabins; it was a blessing to be able to check into the Hilton at 10am in the morning; no mention of Priceline whatsoever. Our room was HUGE! ( I would have hated to stay there PRIOR to the cruise.) Two King size beds made up about half the room; with plenty of room to stretch out. Very clean and reasonably quiet for an airport hotel; although we did hear neighbors one morning. Only downside; was having to pay for internet access and parking. Other than that; I was very happy; and if it weren't for Priceline; would have still been okay to pay $100...over that; I would hope for free parking and internet.
100617,EconKate,06/03/2006,Update on SeaTac Hilton Because of their increased pricing; I have not stayed at the Hilton since my last review. Kept checking for stay-park-fly deals prior to my departure; but never was able to get one that was reasonable. Ended up trying the SeaTac Sleep Inn. I'm hesitant to even post this; but I think the secret's already out - it's rated #1 on Trip Advisor for good reason - it's a great value. Reasonable pricing; clean; comfortable beds; and friendly customer service. Paid about $125 (incl. tax) for one night stay and 9 days parking! The Hilton is closer to the airport; has more upscale amenities; and runs its shuttle more often; but when we were just crashing for the night before catching our plane; the Sleep Inn was a better choice for us.
100617,bradydude,05/19/2006,Fine place for a business trip Stayed there on business for a weekend and found it to be fine. Staff that I interacted with were friendly and helpful. Convention center was nice. Didn't eat or swim there; although walking by the restaurant the smell was fantastic. Room was quite nice. Down side is that it is a ways to walk from the parking garage. Also remember that if you use the quick checkout to keep your room key in order to exit the parking garage.
100617,tatabob,11/03/2005,Perfect Airport Hotel Stayed here 1st week of Sept 2005. Nice rooms;very quiet. The restuarant is very good ; especially for an airport hotel.
100617,ATripAdvisorMember,09/23/2005,If you have to stay near the airport... I'm from the Seattle area; so my first advice is if you're going there to visit; do not stay near the airport. This is one of the worst areas of Seattle and you don't want to spend any significant amount of time here. If you do need to stay near the airport; this is probably one of your better options.I agree with some of the reviews I've read here. The best thing about this place is that the rooms are clean and the beds are extremely comfortable. Aside from that I was disappointed. When checking in the front desk attendant said all they had were rooms with 2 full size beds. After pressing him a bit he said he could put me in a room with a King (which is what I thought I had paid for) for $10 more. Who knows why I need to pressure him to get that information at 9pm on the night of arrival. And about the $10; I would have gladly paid twice that and get the King in the first place without having to go through this unnecessary annoyance.The room service food was dreadful. In fact this is the reason that inspired me to write a review about this place. I had a salad with browning lettuce and an undercooked pizza with slimy; doughy crust. It was embarrassing. One last thing to note is that the soundproofing was poor. The level of noise from the airplanes was acceptable; however noise from my neighbors was not. I felt like I could have taken part in their conversations had I spoken their language. If I had my TV on the same station as them it would have been in surround sound. Anyways; you get the picture.Even with what I've complained about; as I noted earlier it's probably one of your better options if you must stay near the airport. Just don't order room service and hope you get lucky with quiet neighbors. Good luck!
100617,CubbyandGman,09/21/2005,Priceline Comes Through Again My wife and I stayed three nights while on vacation. Got the room for $45 a night on Priceline. Room and bed was comfortable. Room service was OK -- overpriced like everywhere else. $14 per day parking is steep; but I guess the way I look at; I would have been happy with $59 per night and free parking so it's all the same. Room was quiet despite Airport across the street. Access to downtown Seattle was good--15 minutes or so up I-5. Parking garage is a very far walk from lobby and room elevators. Business centre internet access was 49 cents per minute.
100617,CaptainBristol,08/18/2005,Nothing special; but about the best option in the area The key to a successful stay near a major urban airport is to keep your expectations low and your tolerance for mediocrity high. We stayed at the Sea-Tac Hilton for four nights in mid-August; 2005 and thought the place was a reasonably good option in the charmless Sea-Tac area. I got the room on Priceline when I bid $45 per night for a three-star place in the Sea-Tac area. With taxes and fees the total came to $55.50 per night; which is very reasonable for a Hilton. This sprawling hotel appears to have carved out a niche as a conference venue as well as being an airport hotel. A conference center is an integral part of the parking garage; and it was full of conferees during two of the four days we stayed there. I thought the parking fee of $14 per night was reasonable; given that I parked the car in a garage. At the nearby Doubletree (which is also a Hilton property) they charge $12 per night to park in an outdoor lot. The hotel itself is nothing special while being nothing dreadful. The airport is literally across the street and I frequently heard somewhat-muffled plane noises. These noises were not terribly loud; but they were certainly noticeable. The rooms are clean and well lit; the beds and linens are comfortable and adequate; the bathrooms are not-too-small and come with OK towels and amenities. The rooms all have high speed Internet access; but the procedure to get online is less than easy. Also; the system (at a cost of $10 per day) requires you to push through several pages of Hilton advertising each time you log on. Surprisingly; the sound insulation is poor. One morning I heard 5 a.m. wake-up calls ringing in rooms on both sides of mine. Then I was treated to toilet and shower noises; along with the sounds of CNN and Fox News coming through the walls. The hotel staff is reasonably cheerful and reasonably efficient with the exception of the staff in the bar and restaurant. The bar/restaurant staff seems to prefer to share urgent hotel gossip to waiting tables. I found the food in Spencer鈥檚 steak restaurant to be merely OK. Mediocrity was the watchword; there was nothing offensive about the food; but there was nothing noteworthy about it; either. A better option is the 13 Coins Restaurant located in an office tower about two blocks south. It is a very easy walk and is worth the effort if you are tired of Spencer鈥檚. If you have wheels; the best dining in the area can be found at Anthony鈥檚 Homeport in the nearby town of Des Moines; which is right on Puget Sound. Drive about 4 blocks south from the Hilton and turn right on 188th St. Follow the signs to Des Moines; which is 2-3 miles to the southwest; and head downhill to the Des Moines waterfront. Every night; Anthony鈥檚 packs in the locals for fine seafood at honest prices. Their Sunday Brunch is a great value; too.
100617,barrett68,08/11/2005,Wonderful Stay!!!! The only thing that kept me from giving this hotel a 5-star rating was the cost of parking at $14 per day. The staff was excellent; the bathrooms were very good (no soap scum or old shower heads). I did not eat at the hotel restaurant; but there is a Claim Jumper restaurant less than 4 miles away. Since I am from the midwest I had never heard of this place. Excellent DESSERTS!!!!!This Hilton only has two levels and depending on where your room is you may have a long haul to your room from the parking lot. Having said that; this Hilton is still worth it.
100617,Inneedofsunshine,07/27/2005,Avoid the restaurant I surprised my husband with a night there even though we live 10 minutes away. When the front desk found out; I had complimentary chilled champagne in my room by the time I got there from the parking garage (it's a long; long walk so it takes a while.) We also got switched from our super-discounted room to a room with a great view of the courtyard.The restaurant--terrible. I would expect for a $30 filet mignon they would at least decorate the plate a little. It was a chunk of burnt meat on a totally empty plate. I didn't even want to take it home to the dogs.Great place to stay; go elsewhere to eat.
100617,ATripAdvisorMember,07/25/2005,Outstanding Luxurious accommodations including a huge room with an extraordinarily comfortable mattress and pillows. The bathroom was incredible with a jacuzzi tub; seperate shower; 2 vanities; and plush robes all done in granite and marble. Great location if you're flying into Seattle and plan on visiting Mt. Ranier.
100617,hendo,07/04/2005,Great spot before early flight Spent a Saturday night here before an early morning flight on Sunday. Check in was a breeze - room was fine - 24-hour on request shuttle to airport - nice bar - overall it was a great spot considering some of the other lodging options on the Sea-Tac strip.
100617,ATripAdvisorMember,06/21/2005,Good experience Hilton SEATAC Spent a Saturday night at the Hilton Seattle Airport before embarking on a cruise from Seattle. Stayed on the Hilton Honors floor. The room was very clean; nicely decorated; the beds were very comfortable and it had a nice bathroom. Only downside to the room was that it was a little small with the two double beds. Used the complimentary shuttle from the airport and it was timely. Hotel staff was very helpful. Breakfast buffet was average. Got the room for $94 with the AARP discount. Overall a nice hotel at a great price.
100617,ATripAdvisorMember,05/19/2005,Worst Restaurant I have EVER dined in showReview(3487198; 'full');
100617,ATripAdvisorMember,02/23/2005,Nice airport hotel showReview(3224099; 'full');
100617,HW,02/08/2005,Excellent hotel; great choice for business travellers showReview(3169277; 'full');
100617,AnotherVancouverite,12/07/2004,Great Staff showReview(2870367; 'full');
100617,Brats,11/24/2004,Beware ---Parking Expensive showReview(2845411; 'full');
100617,ATripAdvisorMember,10/04/2004,Romance Package at the Hilton Seattle Airport showReview(2619031; 'full');
100617,ATripAdvisorMember,09/10/2004,Terrific Stay showReview(2522693; 'full');
100617,Flagal,06/08/2004,Hilton Hotel showReview(2172884; 'full');
100617,mjohn17406,05/27/2004,Wonderful hotel!!! showReview(2121394; 'full');
100617,ATripAdvisorMember,06/03/2003,A grand hotel showReview(1038520; 'full');
100617,lass,06/14/2008,Id茅al pour les transit showReview(17444590; 'full');
100617,lass,12/07/2003,娣卞銇┖娓伀鐫€銇勩仧銇?.. showReview(19923372; 'full');
100617,lass,10/09/2003,銆€楂樸仌銇屻仾銇忋€佹í銇簝... showReview(19922055; 'full');
100619,Arthmonster,01/01/2009,Convenient; clean and friendly If we hadn't had 2 heavy cases and a ski bag we could easily have walked to the hotel from the airport. The courtesy bus came promply when we phoned the hotel and the driver was friendly and helped with the bags. Check in was quick and efficient. We asked for and received a quiet room away from the lifts and on the side of the hotel that faces away from the airport. The room was a king bed room; very large with desk area; huge television; comfortable bed with adjustable mattress settings. The bathroom was also large by British standards; although the bath filled with water when we took a shower and didn't drain very quickly. Everything was very clean and there was also an iron and ironing board in the room. We ate in the hotel restaurant; burger; fries and beer. Service was quick and friendly which was what we wanted as we'd just come off a transatlantic flight and were very tired. Breakfast buffet was fine. Plenty of fresh fruit; yoghurts; bagels; croissants; cereal. Also hot selections; bacon; sausage; scrambled eggs (a bit rubbery) and home fries. The waiter brought hot toast; and also toasted the bagels for us. Plentiful supplies of juice; tea and coffee. Check out was also quick and efficient and despite being told the shuttle bus only ran every 20 minutes; a driver was summoned specially for us and took us across there immediately so no waiting around. All in all a pretty good airport hotel.
100619,jwpetro,12/11/2008,Consider looking elsewhere I booked this hotel because of the Select Comfort beds. The price seemed competitive with others nearby. This hotel appears to have been built in the '50's or 60's' and remodeled several times. The room with the tub and commode is so tiny that it is not possible to close the door while using the toilet. The room consistently smelled of something like toilet bowl cleaner. I complained of a bathtub that drained extremely slowly and nothing was done to correct the issue. Each time I used the shower; water leaked out onto the floor. The select comfort bed controls did not work properly. The very old TV had no inputs for a DVD player. The desk in the room was spacious and the chair was very nice. There is no complimentary breakfast. The hotel restaurant required that one wait to be seated; but there was no host to do so. A waiter showed up after about 5 minutes to do the task. The fresh melon that was served was not edible because it was unripe. There was a great assortment of cereal available; but no milk. The pastry was the type that comes in cellophane bags. The bacon was excellent! What a breakfast for only $13!!! I would expect these conditions in a $40/night motel; not a $150/night Radisson!
100619,EmilyHongKong,12/06/2008,Taking an early flight? Beware I had stayed at this hotel before and had an OK experience. This time was different. At 5:00 a.m. there was one employee at the desk. The shuttle driver had gone to the airport. I am handicapped and needed assistance to make my early flight. I had explained this at the time I made my reservation. The assistant manager at the front desk was unbelievably rude. I tried approach him in a reasonable manner and he said; Whatever; and turned his back on me. He also said; This is a 3-star hotel. What do you expect? I called the hotel's 24-hour 1-800 line and was told that there were no customer service reps on duty at that time. 1. I think it is dangerous to have only one staff member on duty at a hotel of this size. What if there were a fire or an earthquake?2. I did not get a room accessible to the elevator as I had requested.3. Daytime staff tends to be friendly and accomodating; but this was certainly not the case in the early morning. 4. The two times I stayed at the hotel--and I checked in around 3 p.m. each time--I never saw the manager of record.5. The tub was not clean.6. There is only one computer in the lobby and it can not be used to access foreign-language sites.7. If I had not been traveling business class; I would have missed my flight because of one rude man at the desk and an inexperienced shuttle driver.Understaffed and overpriced. If you need to get to Seatac early in the morning; save the money and stay at a budget motel. I have had better; more understanding service at the Clarion.
100619,RSB8,12/02/2008,Great hotel; super clean The hotel was beautiful and kept very nice clean.The room was great- good size and a sleep number bed!We didn't hear any planes as it is across from SEA-Tac.Southcenter; a huge shopping mall area is just minutes from the hotel and you can walk to 13 coins a super fun good food 24hr restaurant.
100619,WendyWal,10/21/2008,Good place; very convenient The room was just fine and we only paid $106 a night; having booked over a month in advance. It's good size and has a good working area for your laptop. We were on the 3rd floor and wi-fi was free; something I always look for. The airport is literally a 4 minute walk away; great for early morning flights; as stated in other reviews. If you're hungry; Sharp's Ale House; diagonally across the street is great; especially the salads which are hand tossed with your choice of meat (sounds weird; but they're delicious). Since there's sidewalks; we dropped our rental car off the night before and walked to the restaurant. It made the early morning flight a little easier to deal with.
100619,HarryfromLA,10/10/2008,Four Minutes to Near Paradise The best thing I can say about the Radisson Seatac during an overnight layover is that it took me all of four minutes from when I turned right at the baggage claim and exited the terminal to arrive to the front door of the hotel. It spent more time waiting in line to check in. I chose the Radisson after reading the erratic reviews of the La Quinta Inn and Red Lion Inn. Although I paid $50-75 more to stay at the Radisson; I think I made the right choice. Here鈥檚 why:- Clean; upscale hotel with attractive lobby; bar and restaurant. Impressive first impression; particularly for a weary traveler.- Well laid out rooms with wi-fi that works; convenient outlets and those funky Select Number beds where I could go from the world鈥檚 hardest futon to a virtual water bed in just a few clicks.- Very convenient check-out 鈥?call them to say good-bye and then walk out the door.- Indoor pool and fitness center 鈥?didn鈥檛 bring the kids but if I did they would鈥檝e loved the pool. Fitness center had enough machines and was serviceable. Maybe the most towels I鈥檝e ever seen in one place in my entire life; but hey; towels are good.- Noise was minimal 鈥?I could see the bright; white terminal out my window; but I never heard any planes. The car noise from the street was definitely audible however but all in all not bad considering the building was clearly getting caked in jet fuel since it was so close. No noise from adjacent rooms either. Oh; and after reading earlier reviews about the window sheers not blocking out the light; no problem in my room; I found the black-out curtains strategically located behind the sheers.- Very nice room service 鈥?Food came up within 20 minutes; the lady called me beforehand to tell me she she鈥檒l be there in a minute; and she couldn鈥檛 have been nicer and friendlier. Perhaps the best room service person I鈥檝e ever had (and I wish I recalled her name). Steak sandwich and fries were quite delectable.- I can鈥檛 reiterate how convenient it was to be that close. On my way out the guy in the shuttle said he was leaving in 15 minutes; so I didn鈥檛 bother waiting. You walk a lot longer than 4 minutes when you鈥檙e inside the airport. I鈥檒l admit; it wasn鈥檛 raining which made it easier; and I didn鈥檛 have much luggage. As I was walking up to the terminal; two people behind me were complaining that their hotel told them they were two blocks away and that it felt like two miles. The Radisson is literally the first hotel across the street from the airport. Next closest was the Red Lion Inn. After that it鈥檚 probably too far to walk. It鈥檚 definitely closer than the O鈥橦are Hilton in Chicago; and that鈥檚 attached to the terminal.So why doesn鈥檛 the Radisson get five stars? A couple reasons:- Handicap switcheroo 鈥?I didn鈥檛 read enough TripAdvisor reviews beforehand to see that the front desk pretty much pushes you into a handicap room until you complain about it. I鈥檓 miffed and still kicking myself that I didn鈥檛 change rooms. It wasn鈥檛 that big of a deal but the bathrooms aren鈥檛 quite as nice with all the bars and equipment.- Bright lights; big city smells 鈥?Once I exited the elevator onto the 4th floor hallway; the place smelled like a one-star hotel with cleaning supplies trying to mask the palpable scent of cigarette smoke. The hallways were way too bright and surgery-room sterile; and whenever I looked up into the popcorn ceilings; in the hallways and in my room; there was patchwork and cracks from some serious Frankenstein-scar renovations. The rooms themselves were fine; but I was sure nervous in the purgatory of the hallway during that all-important moment when you open your hotel room door and hold your breath. - $199. I just have a hard time paying that much for a two star hotel; albeit a very good two star hotel; particularly in the midst of an economic meltdown. And I tried valiantly to find a cheaper rate. Not even on kayak.com. The room was clean and quiet which are my primary considerations; but it is very bare bones. I usually enjoy taking the shampoos from hotels. These I left behind. Had I paid $79; I would be giving it another star.All in all; I would certainly stay there again if only for the convenience; but also because it delivered on the promise of what a business traveler is looking for; though just barely. And maybe in today鈥檚 gloom-and-doom; sky-has-fallen world; just barely is as good as it gets.
100619,WineTool,09/15/2008,As far as airport hotels go... ...this one's pretty good.I've stayed at the Seatac Radisson a couple of times now; for either a quick business trip or a close-to-the-airport stopover; and both stays were better than adequate. You don't usually expect much at aiport hotels; but this place is pretty decent.LOCATIONThe hotel is on International Blvd; literally right across the street from the airport. You can walk to the airport if you want to. Both times I've taken the shuttle; but would certainly walk if it seemed like the shuttle was running behind. The area is primarly hotels; restaurants; gas stations; and parking facilities (and; um; the occasional gentlemen's club). If you're driving; there's a Safeway with a pharmacy not too far away. Anyway; it's ideally located for a preflight hotel stay.ROOMSThe rooms are pretty nice. (Many Radissons I've stayed at previously have inspired me to rename the chain Ratisson due to their general griminess; this one is much better.) I stayed in a king-bed room; the workstation was large (great since I was working); the WiFi was free; and the furniture and decor were tasteful. The bed was comfortable; the bathroom was clean; and the room was quiet. In short; it's pefect for catching up on business before you have to fly out the next day.FACILITIES/LOBBYThe lobby is functional; not huge; but not tiny. There's a restaurant that wasn't too bad (for lunch; anyway); and there's a comfortable bar/lounge where you can grab a drink and watch the Mariners lose horribly to whoever they happen to be playing that day. It's not fancy; and don't look for a party scene there; but it's perfectly adequate.Aside from WiFi; I didn't use the business facilities; so I can't comment.There's a pool; but I didn't use it; so I'm not sure what it's like.STAFFThe staff was very helpful and cheerful. On one of my stays; I arrived *way* before check-in time; and they were happy to find me a room that was ready early... which allowed me to get a lot more work done than I would have otherwise. That was great. They answered all of my questions about local services; and did so with a smile. In short; the staff greatly enhanced my stay; which is always a nice surprise.SUMMARYIf you're a business traveler and you need a good place to stay near the airport; this is top-notch. It's a particurlay good deal if you get it through hotwire or priceline. The staff is helpful and friendly; the rooms are nice; and you can't get closer to the airport without sleeping at the terminal.
100619,JME19,08/25/2008,adequate hotel Stayed here one night before leaving for a cruiseCheck in was very quick. Staff were pleasant. They put us on the top floor at the end of the hall as per my request for a quiet room on their on-line reservation form. Room was clean and adequate. I did not however like the sleep number bed. To me it feels like I'm just sleeping on an air mattress with padding on the top; and the next day I had a back ache. My husband though; loves the sleep number beds and says they make his back and shoulder feel better the next day. I have tried them twice now and would not want to sleep on one again. Our stay was very peaceful and mostly quiet. We ate dinner next door at the restaurant called 13 Coins. The food was good; but overpriced in my opinion. I don't think I would go back except maybe for drinks and appetizers. I didn't t hink the quality of the food justified the high prices.The following morning the check out was a breeze! They slip a charge slip under your door during the night. You look it over in the morning; and if everything is correct you just call down on the phone and tell them you are leaving. Then you just leave the key in the room and go. Very quick and easy. Overall this was an adequate stay. Nothing exceptional worth noting. I would stay here again if I could get a low rate again (paid $105 for a Saturday night in August) and if they had a room without a sleep number bed.
100619,fansmom,08/08/2008,They laughed when I said I'd walk to the airport--but the shuttle worked better We had spent six great nights at the Mediterranean Inn in Seattle; but since we had flights at 6 a.m.--and thus had to be at the airport at 4 a.m.--we decided to spend our last night at the Radisson Gateway. I had been impressed with the Trip Advisor reviews that said it was within walking distance of Sea-Tac.We used an airport shuttle to get from downtown Seattle to the Radisson; and the shuttle driver laughed when I said I'd read that the hotel was within walking distance of Sea-Tac. I think they may have been exaggerating; he added.When we checked in; we asked how far it was to the terminal; and were told it was a good 15 minute walk; which is not something I want to do with a suitcase and carry-on at 4 a.m. (Ok; I confess; the only thing I ever want to do at 4 a.m. is sleep. Ever.) The front desk clerk said there was a 24-hour-a-day shuttle that runs three times per hour; but because it ran on the hour and at twenty after and twenty of; we had to get up even earlier than I'd anticipated.The room was nice; as it should be for $190; including tax. Sleep Number beds as mentioned elsewhere; with upscale bedding. The restaurant in the hotel gave us a decent dinner for prices similar to what we'd paid in the rest of the Seattle area. The pool was small but clean; and there were plenty of towels available pool-side. The hot tub was nice and toasty.When we checked out at 3:40 a.m.; the staff was very pleasant; there was coffee in the lobby; and the shuttle driver was ready and waiting. I feel as though I overpaid; expecting to be closer to the terminal. Any hotel in the area with a 24-hour shuttle would have been adequate.
100619,fressh777,07/27/2008,good quality hotel We were visiting friends in Seattle and had a morning flight home. The hotel is conveniently located DIRECTLY across the street from the airport; but they have a free shuttle to take you to your exact gate. The room was spacious and clean. The sleep number beds are awesome and the bathroom was immaculate. The only annoyance with the rooms is that the drapes do not close. There are transparent sheer curtains but no way to keep the sun out. (We peeked into other rooms while they were being cleaned and noticed they were the same way.) If we hadn't have had an early flight; this would have been very annoying.Other than that minor detail; the staff was helpful and friendly and the reception area was cozy with free internet.
100619,astrolake,06/21/2008,I love walking from a hotel to the airport! Priceline set me up there. Easy walk to the terminal (it's theclosest of the local hotels). You can watch the planes take off and land; but their windows are fantastic and the sound is not bad. The sleep number bed is a kick; but for some reason; mine wouldn'tlet me change the number.This and the Doubletree are my best SeaTac experiences.
100619,Dingiswayo,06/17/2008,good value We stayed two nights during a 36-hour visit to the Seattle area for a Wedding on Vashon Island. Since we didn't need to be downtown; we opted for an airport hotel to save money. With taxes it was $145 per night. The king bed was extremely comfortable. The room was nicely appointed; plenty spacious; with a desk; chair; large TV; etc. Everything was clean. Awesome shower head--maybe the best of any hotel I've ever been in. Check-in and -out process was extremely easy. Very convenient to the airport. Room was quiet; no airport noise. We never saw the pool or whirlpool or work-out facilities. We did not use the free broadband.We ate at the restaurant next door in the Red Lion; Gregory's; which looked pretty downtrodden; but our low expectations were exceeded. Still; not a lot of good dining options on International road; where all the airport hotels are situated. The Radisson breakfast looked expensive.All-in-all; a good experience. Everything you would want in a 3-star hotel with good value.
100619,formerlyofMN,06/17/2008,Better than average The Radisson is one of many chain hotels lining International Blvd.; adjacent to Seatac airport. In many ways; there's not much to distinguish it from other lodgings in the area; but it has a few pluses:- It's walking distance from the airport. Literally. The pedestrian walkway from the terminal ends right at the hotel's front door. So; you could skip the wait for the shuttle and avoid cab fare.- It's fairly new; with large rooms and updated furnishings- It's got Sleep Number beds (if that's your thing)- It's quiet...you'll have no idea there's an airport next door- It's got a small; overpriced restaurant and bar...but there's a must see 24-hour restaurant right next door (see my review of 13 Coins)- It's got Seattle's Best coffee in the room- It offers an array of discounts (we used AAA)Service at the desk was friendly and reasonably prompt. The hotel is clean and the staff is unobtrusive.There are two Internet stations in the lobby; and free wireless access throughout the building (guest rooms and lobby). They offfer a central printing station; too -- for those early check-in boarding passes.Overall; an airport hotel that exceeds expectations and offers a competitive price in a good location.
100619,onthejourney,06/03/2008,Great location; Good business hotel This is a great location; and a good business hotel.Room is well equipped for business (enough power outlets--yeah!) with a nice desk.Bed is the famous Radisson Sleep Number bed; you can't ask for nicer.Room service is very pricey; but the room was nice enough to stay in one night!I'll be back.
100619,NY11373,06/02/2008,Great Hotel; staff needs training I missed my connecting flight and the airline forgot to rebook me; so they put me up at the Radisson for the night. It is very close to the airport. When I checked in and went to my room; I discovered it was a handicapped room. I did not want a room that everything was low (I am a tall person). I went back down and they changed the room. I thought this was just an error; but then I read of a previous review where the guest got the hotel from Hotwire and was also at first given a handicapped room. The other post questioned if the reason was that she paid a lower cost. The airlines also pay a much lower cost. After getting my new room; everything seemed great or so I thought; the bed was very comfortable; room and bathroom very clean. Then I wanted to make a phone call and my phone was not turned on. They said I needed a credit card on file. No problem. Down I go again; gave them the credit card information. Twenty minutes later; the phone still did not work; so they send a maintenance man up. He could not find anything wrong and low and behold; they just did not turn the phone on. He told me there were new people who did not know much. The airline gave me a dinner voucher; but it did not cover the high cost of the restaurant. The food was good though.
100619,uscshannon,06/02/2008,OK Stay The location was great; right accross the street from the airport. I had an overnight layover so this was perfect for me. When I landed and called for the shuttle it came within 10 minutes with a very nice driver. However at check-in there were only 2 people. The phone was constantly ringing and although there was only one person in front of me it took a while to get greeted and checked in. It annoyed me that the front desk clerk took a call while checking me in. The room I received was 219 on the second floor. The room was clean however I didn't get a sleep number bed and the layout was such that my bed faced the window with a view of air vents or something. The first thing I did was close the drapes. The bathroom toiletries weren't that exciting either. I slept pretty good but I did hear elevator noise. I didn't complain about anything because I only paid $49 via priceline and they probably give this room out to people who pay the least. The shuttle to the airport runs every 20 minutes and was on time. The only option for breakfast was a buffet at the restaurant so I gave myself plenty of time to get food at the airport.
100619,blues2411,05/27/2008,Best Ever!!!!!! This is an AMAZING hotel!!! When checking in our room was not available but instead of making us wait they gave us a free upgrade to a suite. While our view was of the room (which was fine with us) the living room/bedroom was perfect. My husband had a room to watch TV in at 4am (since he decided he had to get up early everyday in Seattle). The food at the hotel was good. Breakfast was perfect. We would stay here again for sure!!!!
100619,haymish,03/09/2008,Loved This Hotel I cannot understand how anyone could say that this hotel was bad. I thought it was absolutely wonderful. We booked it before our cruise and loved it. Room was large and very very comfortable. I would stay here again in a heartbeat.M.S.
100619,Rumbledolly,01/24/2008,Loved the Hotel! Pleasant surprise as this was booked through travel office for business. Had an early morning flight to catch so was put up for the night here. Very nice room and comfy bed. Easy to get to and easy to get back and forth from rental car agency to airport/hotel. No airport noise that I heard. Room service was very good; not quite as pricey as I'm used to; appetizer; meal; tip; tax; and service charge made it just over $30. Only complaint was crappy view but it being only one evening it was no big deal. Easy to get downtown on mass transit if you so desire. I'd stay again!
100619,scottymack,12/20/2007,Just An Awful Stay We stayed at the Radisson before an early morning flight. I chose it because of location and location to a decent parking lot for our car; MasterPark. But it was one of the worst hotel experiences we have ever experienced. Mind you this is just my opinion and I'm sure many people have stayed here and been quite happy.The main problem for us was the bed situation. We are larger people and the 2 double beds just didn't cut it. It was us and our 2 kids and there just wasn't enough room. Plus I have to say; the adjustable beds are not much of o selling point. The MOST uncomfortable bed I have EVER stayed on in my life; hands down. All they are; are air mattresses. If you want a firmer bed it pumps more air in and if you want a softer bed; you take air out. Well; if you take too much air out you can actually feel the wooden bed frame. We were off to Disneyland the next day; and I woke up with a stitch in my back that just wouldn't go away. Not good if you are planning on walking 8-10 hours a day.We ordered room service; and it wasn't bad. We had the steak sandwich; and it was quite tasty. And the service was good all around; from the front desk to the room service.The hotel itself it a little run down; but I have seen much worse.But if you can't get a good night's sleep; especially before an early morning flight; then everything else just doesn't matter.
100619,ElNYC,09/15/2007,What are people complaining about? I stayed one night at this hotel because I had a mid day plane to catch to New York and I didn't want to bother with morning traffic. I stayed on the third floor facing the airport. My good sized room had two sleep number double-beds and was nicely decorated. These beds are cool and I found out that my ideal number is 45. Everything was clean. The club chairs were comfortable and looked new. Checking in was pleasant although there was a wait because there were two people in front of me asking a lot of questions. There was no fridge or safe but I really didn't need them. The next day I took the complimentary shuttle to the airport after a short wait and it didn't take too long to get to the airport. I could have walked across but I didn't feel like dealing with a six lane highway. I had a very nice stay at a low price through hotwire.
100619,dtwtravelers,08/29/2007,Clean; Nice This was a very nice and clean hotel. It had nice; large; sleepnumber beds. The furniture and fixtures were nice (especially the dual shower heads). The conference room was nice and convenient. The chairs in the conference room were very comfortable. The lobby and bar area were nice. There was free intenet/computer use in the lobby. Very close to the airport.
100619,carmat3,08/25/2007,Did good with this one.! more
100619,RoadWarriorSF,08/20/2007,Definitely NOT 3.5 stars Booked this stay on Hotwire. Got a decent rate of $107. (not bad compared to regular costs around SeaTac) Hotwire said it was 3.5 stars. Not likely! Probably 2.5 or 3 on a good day. I was given a handicapped room complete with Hospital/Convalescent Home shower. (Hmmm... did the Hotwire booking have anything to do with that?) Whan I called to get my room changed I was told there were no Kings left but that I could have a room with 2 doubles. OK. But when I suggested to the front desk clerk that they inform guests that they were getting a handicapped room; I got attitude. What are you insinuating sir? When I explained that some people may not like handicapped rooms with their high toilets; handrails; low tables and hospital showers; she said; I'm not going to argue with you. Nice touch; extra friendly! Oh yeah; the ellyptical machine in the gym was broken. Great location though. Right next door to 13 Coins; a great restaurant. Glad I didn't pay the $219 they were asking for a regular booking but for $107; even with the surly front desk clerk it wasn't all that bad.
100619,Luv2travel009,08/05/2007,Couldn't Be Better!! We decided to stay a night in Seattle on our way back from Alaska. This hotel has the abolutely best location; directly across from the entrance to SeaTac International. Very modern with spacious; first class rooms. Upscale lounge with friendly service. Transportation to our departure airline was right on time.And the price was very reasonable - promotional price of $99.
100619,hmweis1,07/16/2007,A+ for the bed and room service I was very impressed the first time I stayed at this hotel; but I think I was blinded by the sleep number bed. This time I noticed more stuff that needed to be fixed. I was on the 7th floor and the hallway smelled like smoke; although our room did not. Our room was nice and big; but didn't have a fridge or microwave. The A/C was broken or just bad; because it barely pumped out any cold air. On the plus side; my husband and I got room service and the food was excellent....kind of pricey; but good. The bathroom was nice with an interesting (in a good way) shower head. I would stay in this hotel again if it was priced more toward what they offered; but we paid $180 for a night in an average hotel without too many amenities.
100619,terpy,07/13/2007,Excellent airport hotel Very nice stay. Right next to airport. Room was large; with 2 very comfortable chairs. Sleep-number bed was neat; but not the most comfortable. Very nice excersize room with several pieces of equipment. Decent indoor pool. Good customer service. Negatives: Air conditioning was very hard to control and won't fully cool during the hottest Seattle days; but those days are few and far between. No breakfast provided - for $115 they could provide a bowl of cereal; milk; OJ; and banana; but they want to charge you $15 instead. Very poor. Also; they only had one computer internet terminal; so if you don't have your own laptop it can be hard to get online.Overall very nice stay. Quiet with large room and decent amenities.
100619,RainingAgain,06/30/2007,A Dump - Just Horrible. Don't Stay here! This was the worst; most maddening waste of money I have ever experienced. For nearly two hundred dollars; I had the worst hotel experience I have had in years.The hotel bills itself as an 鈥渦pscale鈥?hotel. The only thing that is upscale is the price! This hotel feel like a college dorm (a freshman dorm at that). This is clearly a very old; run-down hotel which has seen a few cosmetic upgrades 鈥?but it鈥檚 pretty easy to see beyond those cosmetics. The hallways are dirty and poorly lit. The room doors are beat up and do not give one a feeling of being secure at all. I was very nervous about my safety after walking down the hall!The room proper was okay but the bathroom hadn鈥檛 enjoyed any updates and made me feel like I was staying at a 1950s motor inn. Yuck. The hotel is a walkable distance form the airport yet it took the shuttle over half an hour to pick me up. I stood in the freezing cold late at night and waited and waited and waited. While the other hotel shuttles came and went many time; my shuttle took a ridiculously long time to arrive 鈥?even after I called twice. The Holiday Inn and the Double Tree are just as close and they both looked just fine. Please check out one of those two and don鈥檛 waste your money on this dump. The hotel is a walkable distance form the airport yet it took the shuttle over half an hour to pick me up. I stood in the freezing cold late at night and waited and waited and waited. While the other hotel shuttles came and went many time; my shuttle took a ridiculously long time to arrive 鈥?even after I called twice. The Holiday Inn and the Double Tree are just as close and they both looked just fine. Please check out one of those two and don鈥檛 waste your money on this dump.
100619,brynmarie,05/09/2007,bait and switch Since we live some distance away from the airport we have always stayed at an airport hotel the night before an earlymorning flight. I called the Radisson 800# for a room andto confirm free parking with the room. I was quoted $167.00for the room and up to 10 days of parking. We have done thisat the Radisson for at least 7 years. At 830pm I am drivingand thought I had missed the turn into the hotel so turnedaround and drove by a construction site; no hotel. I hadbrought my email confirmation and pulled over to call to find outwhat happened to the hotel. I was told the other location hadnever been a real Radisson(we were obviously mistaken foryears) and was given another address which I finally found.I was told at the front desk when I checked in that parkingwas an additional $12.00 a day. Now; granted; this is a reasonable rate for airport parking but not with a room for$167.00 plus taxes in a pretty basic hotel. It was almost dark and I wasby myself so I asked where I should park the car and was toldout in the back of the hotel and I could then come in a backdoor. The room was small and clean with a sleep numberbed and no noise from airport. When I went down in themorning for the shuttle I was told it would be 15 minutes soI waited and it was on time. The pickup when I returnedwas timely and the driver drove me to the back of the hotel anddropped me off at my car which was great as it was raining;cold; and 1030pm. I will probably not stay here again as Idon't believe I was treated fairly for the additional charge forthe parking. I also believe the 800# should confirm the new address location as the other Radisson has been demolished for airport construction and nothing was mentioned in myemail confirmation. Since the two locations were about 3blocks apart I didn't recognize a difference in the address.
100619,islandgirlcm,01/23/2007,A Little Bad; Mostly Good We stayed at the Radission Gateway in Seattle on Saturday January 13. We had booked through the hotel website and got a good rate without looking for AAA discounts; etc. We were flying into SeaTac on Saturday evening and needed a place to crash before heading for Victoria; BC on Sunday morning.Seattle has been having an unusual winter and when we got there it was cold with snow/ice on the ground. The hotel had not done much to clear their parking lot - just the main entrance drive (which is mostly covered) was clear. We had quite a time getting from our rental car back to the front door of the hotel; but luckily we thought to leave our suitcases inside before going to park.Our room was spacious and very clean; as was the bathroom. The bed looked comfortable and inviting. We ordered room service for dinner which; while pricey like all room service meals; was delivered quickly and the food was still warm.Our room had a king sized Sleep Number bed; a feature that Radisson promotes heavily. We fiddled with it a little; but didn't spend a lot of time finding our number. The bed was comfortable; but the linens were awful. The sheets were scratchy and stiff and not at all comfortable. The pillows were flat and horrible. If the bed is going to be promoted as a feature of the room; invest in some decent sheets; fabric softener and new pillows!In the morning; I tried the shower. The water pressure was fabulous and I could have stayed under it forever. The shower head; however; appeared to have been installed by/for Oompa Loompas. I'm 5' 3 and I had to duck down to get my head under the spray. Angling the shower head upwards only resulted in water splashing on the end wall of the shower and running in a river onto the floor. We found that out the hard way when we sopped up a huge puddle just before it spread to the carpet under the door. My husband is 6 ft tall; so he enjoyed his shower even less than I did.We did not use any of the hotel facilities such as the airport shuttle; but when we came down to the lobby (very early) the driver was right there asking us if we needed a ride to the airport. We also did not visit the lobby bar or try the continental breakfast (we left before it opened at 6:00 am).Overall; the hotel was fine - it was quiet; safe and the staff we encountered were friendly. The bed and bath could use some work!
100619,TaminatorSF,01/09/2007,Right next to Seatac Airport! Great business stay! Booked it through Hotwire and it's a good deal ($77/night.) This is a great place for business travelers-- right across from Seatac; free internet; clean and spacious room; complete and passable amenities. It has a restaurant but I have not tried it.
100619,antennaman,01/01/2007,Wonderfully close to airport; reasonable rates; clean Had an early morning flight; so I relocated to this unit. It's an 'older' property; rather traditionally laid out and appointed. The rooms are large; clean; and well appointed. Good towels; many pillows; nice bed.Don't bother with room service; the lobby restaurant serves the same food; a WHOLE lot faster; less cost; calls you when ready; and gives you a nice tray to take upstairs.Computers in lobby for printing boarding passes; printers that WORK; reasonable front desk staff.Parking lot is ample; close to car rental returns and gas stations.Nice place.
100619,CVtraveler,12/25/2006,Last minute saving grace Finding ourselves trapped at the Seattle Airport in the late evening; our rental car company closed... we called Radisson and the shuttle arrived in seconds. We were greeted by pleasant hotel staff; given a deal on a king room; slept well (incredibly quiet for its close proximity to the airport) and had a nice breakfast; compliments of the hotel the following morning. An overall success in the potentially stressful situation.
100619,AMNV,11/27/2006,Early morning flight? Stay here! This hotel is right across the street from the airport; which made getting to that early morning flight a breeze!The hotel lobby was very clean and inviting. The desk staff was friendly. The pool was great! The room was clean and quiet. The crib for our baby was clean and sturdy.We had one minor issue with this hotel - the kitchen was being remodeled during our stay and no one at the front desk mentioned this upon check-in. When I called room service to order dinner; I was told that the kitchen was closed and I could only order off a temporary menu containing cold items (e.g.; salad). The menu; which was apparently supposed to be on the bed upon arrival; was nowhere to be found in our room. We had to make a separate trip out of the hotel to find something for dinner. It was a slight inconvenience; and it would have been nice to know this before we got our two young kids out of their winter gear and settled down.
100619,Ripsters,10/10/2006,Good airport hotel in Seattle Very good airporrt hotel. Comfortable bed; nice toiletries; good gym; nice pool. If you use the pool; go dressed and with a towel. There is no shower/changing room in the pool area. The breakfast was good. I had oatmeal; coffee and fruit and they only charged me for continental; not the full breakfast. They arranged a car service for me -he was reliable and came back for me at the end of the day. I had a fedex sent there; and a message was left for me that it was at the desk. It's really very close to airport entrance. The free shuttle came after I called (about 15 minutes) but you could walk it if you didn't have a lot of baggage. I have only one complaint - I could hear some road noise in the room. Very faint and I was tired and it didn't keep me awake; but I could here it when awake.There was wireless in the room; but my work laptop waws not set up to use their router. Bummer.
100619,alyson003,10/08/2006,Early flight at the airport? Stay Here. Perfect location for that early flight to the airport. Price somewhat higher than other area aiport hotels; but worh the extra amount. Area felt safe. The rooms were good size; free wi-fi. Sleep number bed wasn't all that wonderful. I couldn't ever get the room to the tempature I wanted. Food from room service was just okay (don't get the apple pie) Bathroom needed updating. But even with those gripes I would stay here again because the airport entrance was right across the street.
100619,Forest20851,09/05/2006,Walk to the airport from this gem. You can quite literally *walk* from the hotel to the airport's main terminal in five minutes.
100619,sageone,07/29/2006,Don't Waste Your Time showReview(5524951; 'full');
100619,TravelerFromAtlanta,06/30/2006,Finally; a decent airport hotel showReview(5413194; 'full');
100619,BikeditLikedit,03/05/2006,Great Hotel - Airport or No! showReview(4584462; 'full');
100619,shortysnh,02/27/2006,Great hotel; great location showReview(4559476; 'full');
100619,ATripAdvisorMember,02/05/2006,Loved the hotel showReview(4416640; 'full');
100619,ATripAdvisorMember,10/19/2005,Motel 6 would be better showReview(4035403; 'full');
100619,rahzamazin,07/17/2005,Very Disappointing: dirty; dingy; smelly hotel showReview(3674255; 'full');
100619,lsl100,06/26/2005,Booked the Prime got the Radisson showReview(3611684; 'full');
100619,RosalieHeilbronn,09/05/2008,Sehr sch枚nes Hotel showReview(19781900; 'full');
100619,lass,11/12/2007,g眉nstigste Lage zum Flughafen showReview(11305382; 'full');
100619,lass,10/24/2007,Speditiv und zweckm盲ssig showReview(11305381; 'full');
100619,lass,09/25/2006,Gutes Flughafenhotel showReview(11353072; 'full');
1049387,debrakpage,01/06/2009,Great hotel great location I stayed at this hotel for 6 nights as a single traveller and can recommend it. My room was massive with two double beds; lovely bathroom; tv; safe; fridge etc. It was very clean and cleaned daily with new towels and toilettires left everyday. The free internet was briliiant. The pool is lovely and was always quiet; the gym is smll but has everything you need. Breakfast was not majorley exciting but more than adequate; bagels; fruit; yoghurts; cereal and a small selection of different hot stuff each day. The hotel is close to hollywood boulevard and hollywood and highland centre with plenty of places to shop and eat are withing 5 mins walking distance. it is also near the main pick up for many many tours around LA; although they will pick you up at your hotel.
1049387,VVHappy,01/05/2009,Great Hotel We stayed here for a couple of days before driving up to Las Vegas - and we loved it!!!!The room we had was on the fourth floor looking out the fron. We had requested a Hollywood sign view room if possible but where we were in the right direction there was a building in the way but there isn't anything the hotel themselves can do about that.The whole hotel was clean; welcoming and the room was huge. The breakfast room was great and they will even do you a breakfast box if that would be better; the woman there really couldn't do enough. The Walk of Fame; Kodak Theatre and Chinese Theatre are less than 5 minustes walk away and are great places to visit.One thing to watch out for is the payment side. We had paid it fully in advance as far as we were concerned (how we got a cheaper rate) but when we got there they said we had only paid for 1 night and that the other night would be charged when we left and we had to call the credit card company to try and figure it out. Was a bit confusing but worked out in the end. The rection staff we more than helpful though and gave us directions and maps without any trouble and were genuinely nice about it.Would definately stay here again!!
1049387,littlepatty,12/30/2008,Great Hotel!! My hats off to the wonderful staff at this hotel!! We had a wonderful stay. I wish we had stayed our entire trip at your establishment but alas we are California vacation ametuers and booked another hotel closer to Disneyland for the other half of our stay---what a let down after staying here! Staff was wonderful; friendly; and very informative. The breakfast was a nice surprise each morning---not the same 'ol lame 'ol every morning. Rooms are clean and plenty of room. Starbucks across the street and we felt safe with our small children walking in and all around the hotel and attractions nearby. Everyone complains about the parking but hey; check out New York and what they charge to park your rental car!!! We will for sure stay here our next trip to Hollywood!!
1049387,bluelobster1,12/05/2008,Better than I expected! I am always disappointed with Hotels in city centres/close to attractions but not this time. We had had a long flight and a painful drive from LA airport (LA is a nightmare to drive around) and found the hotel clean; modern and the staff very helpful. the rooms were very nice with big flat TV and Tea/Coffee and a comfortable bed. Only thing i will say is that were awoken by what sounded like music playing or a loud Tv at about 4am. Other than that it was what we needed and central to the walk of fame/bus tour pick up etc. Gutted i forgotten the ladys name on reception who located me to where i could by a british travel plug adapter so i could use my hair straighteners. She was very helpful.
1049387,Canadian04,11/29/2008,Very Helpful!!! Previous to our stay at this hotel; we reseached for hours and hours to find just the right combination of good location; safety and not too pricy. Plus being a group of late twenties; we wanted to be near all the action! This place was very close to the Hollywood walk of fame and close to loads of great stores too. Across the street was a perfect combination of Starbucks; beer/liqour and snacks; quite convient. The staff were extra helpful in our planning to arrange getting taxis for a day in Santa Monica and getting to several other places. That alone was priceless. The hotel itself was nice and pretty modern; could def use new carpets thou. But the breakfast was incredible. Very hot and fresh and being a heath inspector; I was very pleased with the general sanitation and overall food safety practices. The staff were generally very friendly; except not so much with the night staff; but the day staff were always smiling; it was great to see. I would stay here again for sure.
1049387,Italian1978,11/16/2008,Great hotel and Anthony is hot :) The hotel is beautiful and the weather was great!I was wondering where I was going to stay and leery on which place to choose (being from the East Coast; we are all leery and question EVERYTHING).Best value in Hollywood; however; extremely dissapointed in the parking fees. Corey; can you ever wave that fee? Geesh.Also; if Anthony is a 'friend of Dorothy' or is Family; I'd date him in a minute!:)Thanks again!
1049387,misshappygolucky,11/13/2008,Fantastic Location; Outstanding Staff; Great Room My 14 year old son and I were in town to see The Who at the Nokia Theatre and stayed here from November 5-10th based on the positive reviews posted on this site - let me tell you we were NOT disappointed by our choice!! The location couldn't be better -a short 5 minute walk down Highland and you're at the Kodak Theatre; Chinese Theatre; Jimmy Kimmel's nighttime home; The Metro subway train; which we used to take us to the Nokia theatre on Sunday night ; we were at the theatre within a half hour and only a $1.25 for each of us - Note: it takes two trains to get there. L.A. Tours is also just up from the corner and we booked our 5 1/2 tour thru them which took us around Hollywood; out to Venice Beach/Santa Monica and the Stars homes along Mulholland Drive/Bel Air. Great little supermarket AND a Starbucks across the street from the hotel - always felt very safe. Van Morrison was doing a two nighter at the Hollywood Bowl which is practically next door to this hotel as well. They made arrangements for us to do a Paramount Studios Tour and due to an error on the part of the clerk; we didn't get to go but they accommodated my son and I by booking us the Warner Bros Tour instead and it was FABULOUS!! Also; arranged the cab; which cost us about $15 each way. The room was so comfy and cozy - we were on the 5th floor and didn't hear anything from other rooms - The breakfast was great and such a bonus that it's included with your stay. We filled up on that and started our day! Great outdoor pool and never had an issue with waiting to use the computer in the Business Centre. Yes; you have to take a different elevator if you're staying higher than the 5th floor but seriously folks; in the big picture that should'nt stop you from staying here!!If I'm ever back in L.A. which I will be as I'm a huge fan now of the Nokia Theatre for seeing big name acts in smaller venues - I will always stay there.Thanks again!!
1049387,tracys2cents,11/12/2008,Newer hotel; no street parking! Please note that parking at this hotel is $25 per day which is pretty high for mid-range hotels in the area!
1049387,smessie1,11/03/2008,Nice new hotel; great location The hotel was brand new and very nice. The room was a good size; the bathroom was really nice there is cable. Also there is free internet the breakfast was free and it was very nice. The staff were helpful and it was only a 2 minute walk down the road to the Walk of Fame and a 5 minute drive to Universal Studios. The only let down was the parking was very expensive at $20 a day.
1049387,Gruffuk,11/03/2008,Great hotel; problems with payment though Nice hotel for the price and well located for Hollywood; although you quickly realise that LA is a car city and end up getting the car out of parking to get about anyway!The breakfast was good; as mentioned before it does end early; so you may have to drag yourself up to get it. Although I can understand that many people may use this as a business hotel (and so are up with the larks); the vast majority I am guessing are tourists. We are on holiday / vacation; people - we deserve at least a bit of a lie-in!My only real problem; like some others have found; was with the payment. Having got the Advance rate back in August I expected to have my card charged almost straight away (as per their TCs) - however it never happened (I even decided to ring direct to confirm as I thought there may be an issue with my credit card - although other hotels had gone through fine - something to do with their systems). I ended up paying at the end of our stay. No problem really I know - apart from the pound / dollar had changed since booking so I ended up paying considerably more in my home currency!Only a slight issue; but if you are informed of; and decide to enter into an agreement that you will be paying at the time of booking with the penalty for cancelling as losing it all; then I would expect them to at least honour their side of the agreement too and take the payment instantly.That aside; which I will not count against the property for review purposes; I would recommend this hotel - it's new; the rooms are well-atired; staff are good; brekkie comes in the price; and it is well located.
1049387,AndysGranny,11/02/2008,Great Location We spent three nights here on a recent trip to LA. This hotel is ideally located for sightseeing. It's walking distance to Kodak Theater; Grauman's Chinese Theater; Walk of Fame. The hotel was brand new and very nicely decorated. Our room was clean; spacious and very comfortable. Every member of the staff we interacted with was friendly and very helpful. We liked having the convenience of the business center so we could check our emails. The complimentary breakfast was adequate; though lacking in fresh fruit options. Overall; a very positive experience. We would definitely stay here again.
1049387,Gengar,10/28/2008,Nice hotel; some minor issues I was travelling with a friend and we stayed at this hotel during a recent trip to the LA. We found it quite a pleasant stay; though there were a few small issues.The hotel is conveniently located near Hollywood Blvd; the Kodak Theater and Grauman's Chinese theater. Universal Studios is also within easy travelling distance by public transport or taxi. There is also a small group of shops across the street (the pizza place is great!)Upon arrival (on a Friday afternoon) we were unable to check in as we had arrived several hours early. They were happy to look after our luggage while we went and explored the area. We came back a little before check in time (3pm) and sat in the lobby for a while until a room became available. While we were there; some kind of building inspector arrived and from what I could gather; needed to ensure that the hotel was within regulation (something about ceiling height).By the time 3pm came around a room was available and checking in was a breeze.We were allocated a room on the 6th floor but be aware that the elevators only go up to the 5th floor; at which time you need to go around to another set of lifts to get to the higher floors. Unfortunately; the second set of lifts were not working at the time so we went back down to reception and they had to open up the staircase to we could get our suitcases to our room. The elevators were fixed by the time we decided to go back downstairs (about an hour later).The room itself was really nice; clean; modern and comfortable. The complimentary wireless internet service was good; though it did slow and drop out from time to time but comparatively speaking it was better than the last hotel we stayed at.A buffet breakfast was included with our stay and it was delicious! But you have to get up relatively early - breakfast closes at 9 so if you sleep in you'll miss out.During my stay in LA I lost my credit card; so I immediately cancelled it thinking that the hotel had already charged it. I booked the room through the Holiday Inn Express official website www.hiexpress.com and upon booking it says specifically:Reservations require full payment for the entire stay at the time of booking. Fully non refundable. Prepayment is charged to credit card between time of booking and day of arrival and is non refundable.As my card was lost AFTER my day of arrival I assumed it had already been charged and I promptly cancelled it. Upon checking out; I found that this was not the case; despite the official website's statement (which was also repeated in the confirmation e-mail). We ended up paying for the stay in cash which significantly depleted our funds for casual spending.Overall it was a good stay. The staff at the hotel were The hotel staff were polite and friendly at all times. Despite the issues we experienced I would possibly stay there again if I were travelling on the same budget; although if I had more money to spend on accomodation I might try the Renaissance Hotel down the street.
1049387,LagunaGrrl,10/18/2008,Convenient; solid; would stay again A good; solid; basic HI Express hotel right in the heart of Hollywood. I grew up in LA; but now live in a neighboring county. Had to get a room for a wedding in Hollywood and this property was available in what I knew was a relatively safe location and was at a reasonable price (direct from HI website).Location: First off; Hollywood itself isn't a real nice place to stay - it's sketchy in several areas and not necessarily what many out-of-towners might picture. This hotel is on a main street; walking distance to Hollywood Blvd and in a safer part of Hollywood than many other hotels.Room: Very clean; still had a 'newly built' smell and feel to it; which was nice. Bathroom was well-sized; lots of hot water and great pressure. Yes; the air conditioning unit is noticeably noisy - I got used to the sound and didn't hear it within minutes; but if you get bothered by this sort of thing it's something to note.Breakfast: Nice; sunny room with plenty of well-stocked items. The service lady who managed the area did a great job of keeping it clean and prepped. We were able to find seating without issue.Staff: Yeah; the check-in person was aloof (a young guy; obviously not viewing this as a big career break or anything); but every single other person we encountered was polite; helpful and smiling. (I especially want to note the cleaning crew; who took the time to acknowledge us with a pleasant and sincere 'hello' or 'good morning' each time we passed.)Parking: $20 for in-out space; with $2 city tax = $22. I don't see the point in this. I think guests should get to park for free. But; it is LA and free parking isn't typical. Though; that'd be a nice touch.Pluses: There's a little market across the street that was well-stocked; lots of wine; chips; etc. Very convenient. Hotel is near freeways; so central to getting around. Walkable to Hollywood Blvd; if that's important to you.Minuses: Parking fee. But that's really about it.One last note: If street noise will bother you; be sure to ask for a room toward the back. We didn't ask for it; but got #442 which was tucked in the back with a nice view of Hollywood Blvd's buildings. We couldn't hear the traffic. But the street the hotel is on is a *main* street; constantly busy - so consider this when checking in.All in all; I'd stay here again easily and can recommend it to families with kids; tourists of any age or anyone looking for a place to stay when coming up for an event at the Bowl (which is literally walking distance from the hotel).
1049387,Trippist,10/15/2008,Gem Of A Find ! I spent 2 nights at this hotel with my wife and son during our USA holiday. From what I know most people stay in Hollywood; Santa Monica; or Anaheim area; and initially I had wanted to stay at the Holiday Inn next to Santa Monica Pier; but read from many reviews that it's noisy because it's next to a freeway. I got this hotel recommendation from answers.yahoo.com. The best thing that this hotel is that it's refurnished/opened only around middle of this year; so everything is new. The reception is not big; but has a contemporary look. The front desk folks are helpful and friendly. I asked for a high-floor room; and got the 8th floor (the highest). The room is surprisingly big and has got a plasma TV. Breakfast is complimentary and is substantial - cereal; fresh milk; cinnamon rolls; toast; jam; butter; banana; coffee; team; juice; scrambled eggs; etc...great for preparing for an onslaught of LA in the morning ! Interent in room is both wireless (signal weak) and wired (sufficient bandwidth). The hotel is located very centrally; taking about 10 min to walk to Hollywood Boulevard where all the action is. For about USD 150 per night; this is good value. Note that many US hotels charge separately for parking; and this is no different - I had to fork out $20 per night.There's also a good grocery store; pizza place; and Subway just across the street. Further down towards Hollywood Boulevard is the high-class Renaissance Hotel; which costs probably twice as much.On the downside....the pillows too small and flabby for my liking. Ironically the less flabby ones have the word Firm imprinted on them; while the more flabby ones show the word Soft. Definitely not the best pillows I've experienced. Also; to reach the 8th floor; ones has to take an elevator to the 5th floor first; then change to another elevator. A slight hassle but no big deal.All in all; a very nice hotel that is centrally located and reasonably priced. Will recommend to friends.
1049387,evolzam,10/15/2008,fabulous hotel and location We had such a great stay at this hotel. From check in; the staff was great ( Especially Anthony -front desk and marieta-dining room). Very friendly staff;courteous and helpful.Its a VERY clean hotel with beautiful rooms; nice and quiet too. They have a great pool; internet access; a gym; and free breakfast...the selection was actually pretty good..coffee;tea;juice;bacon;;cinnamon buns;biscuits;yogurt;eggs;toast;bagels;cereals;etc.It was a perfect start to the day. The hotel is central to everything..buses;subway;restaurants;shopping. Its in a very safe area of the city too. I highly recommend this hotel
1049387,LouisaP,10/07/2008,Great location My husband and I stayed at this hotel in July and found it to be an ideal location for exploring Hollywood and Los Angeles. I have just read a review about unhelpful staff and wish to say that our experience was just the opposite. We too found ourselves in a room facing the wall of the swimming pool. I could not sleep and felt very uncomfortable in this room . On the second morning we asked to be moved. The staff could not have been more understanding and helpful. We were able to move immediately. Having said this I could not have stayed another night in this basement room. It should be made clear when booking that the rooms are inferior but the staff are not to blame. By the sound of it this is probably common occurance! Breakfast was a plaesant experience with the food continually being freshly topped up by a lovely lady who seamed to be running it on her own. All in all out stay here was very good and we would definately return just making sure we dont have a pool wall view!!!!
1049387,4vals,09/16/2008,Wonderful Service and Clean Hotel We were greeted by the most friendly valet to start with. Then a very nice front desk person checked us in. We went up to our room and we never heard anyone else in the hallway or anywhere it was like we had the hotel to ourselves. The hotel has been recently remodeled in fact it smelt new. The beds were so comfortable and the decor was warm and inviting. There is a $25 parking fee per day meaning you need to check out by check-out time so you won't have to pay for 2 days of parking. This will be the hotel we stay at next time we head down to Hollywood. We went down to see a Disney show at the El Capitan theater and the hotel was very close like 2 blocks away.
1049387,Debster60,09/09/2008,Great hotel Stayed in L.A on 3 occasions in the last couple of weeks and for the second and third occasion we stayed at this hotel. We really enjoyed our stay. The hotel was only opened on 25 May this year and so has the advantage of still being clean and new. The inclusive continental breakfast is a plus. There is parking (an additional charge of $20 per day) but when the hotel is busy there aren't really enough spaces also the ramp to the second floor is very steep.The location is great as it is only a short walk to the shopping centre at Hollywood and Highland and Hollywood Boulevard. The only minor problem was that on the nights that there is a concert at Hollywood Bowl (really close by) the traffic was bad if you were trying to go out or come back at that time.Overall I would highly reccomend this hotel.
1049387,MarigoldToronto,09/05/2008,great location!! Great location - walking distance to the Hollywood walk of fame; Kodak Centre and many sites.Very close taxi ride to the Warner Brothers StudiosWould definitely stay again.Very clean. Great breakfast room.
1049387,onewanderer,09/01/2008,Bad Experience This hotel was a bad experience from the start. My husband and I booked this hotel for 2 nights to go to a show up at the Hollywood Bowl. We booked this hotel because it seemed fairly new and primarily because it was walkable to the Bowl.At check in; the front desk person asked if we were there for the show. When we said yes; our response was met with frowns and groans because they were dreading the amount of people coming in for the show.We got into our room on the 3rd floor. The room itself was fine as far as hotel rooms go 鈥?large bed; clean; decent room. However; the one window we had faced a very close wall that went up to the pool area; making it a very dark room. We had checked in but since it was still early; we thought we might ask if there was a front facing room available just for some light and a view outside. We went to ask and there were 3 people at the front desk - 2 of them were chatting to each other and so I went to the one that was free. When I asked; as nicely as I could prefacing my request by telling him I understood if it wasn鈥檛 possible but that I thought I鈥檇 check just in case it was; the other 2 who were chatting stopped to listen and rolled their eyes and whispered and made faces at each other 鈥?very unprofessional. One of them interjected and told me that there were absolutely no front facing rooms and that 鈥榳hat did it matter because I would be at the show all night and I wouldn鈥檛 remember the room anyway.鈥?Well; unfortunately I do remember the room and I also remember their attitudes.As far as sleeping in the room; the air conditioner is noisy and even after we turned ours off; I don鈥檛 know if it was other people鈥檚 ac鈥檚 that we could hear or it was because we were next to the pool that we could hear a constant sort of low rumble. Also; the pillowcases are scratchy and rough.FYI; the levels of this hotel are 2nd floor parking; 3rd floor rooms; 4th floor breakfast area. A very bad layout as we found out as by 6-6:30 am; we were woken by chairs scraping and people鈥檚 footsteps back and forth across the floor directly above us from the breakfast area. This continued; obviously getting worse as more people went up for breakfast. Using earplugs; we tried to continue to sleep a bit more; but then had housekeeping knocking on our door about 8 鈥?8:30! (If you like to sleep a little later; I would suggest putting the 鈥榙o not disturb鈥?sign on your door before bed.)Due to lack of sleep; I decided to try and take a nap a little later after breakfast only to have what I assume was the person cleaning the breakfast room scraping the chairs very; very loudly and constantly back and forth and back and forth for about an hour and a half. It could have been longer; I gave up on trying to nap and got up and left.The next night was more of the same.The topper for me was the price. This hotel is not cheap. You鈥檇 think it was from the experience however. I did not appreciate paying the price I paid for the level of service; the room location; etc. I know hotels in this area are not cheap and I would have happily paid a lot more for a courteous staff and a quiet room. Or I could have gone completely the other way and just stayed in a cheap and noisy hostel if I had known what I was in for. The price here just added insult to injury.All in all; a very bad experience. The hotel has a really bad layout and it鈥檚 far too expensive for these kinds of rooms and unprofessional staff. I鈥檓 giving it 2 stars because the rooms all by themselves are decent and clean (not taking into account looking out at a wall); it鈥檚 just unfortunate that they鈥檙e in this hotel.I was very sorry I stayed here and will never again!Pros: Walking distance to Hollywood Bowl; good size roomsCons: Unprofessional staff; bad layout; noisy noisy noisy; far too expensive for what you do and don鈥檛 get
1049387,atfreihoefer,08/30/2008,A Nice Surprise My wife and I stayed at the Holiday Inn Express on Highland Blvd due to its proximity to the Hollywood Bowl (it is walking distance to the concert venue). We were unsure if we were paying for the hotel or the location to the walk of fame; hollywood bowl; etc. We were suprised to find a hotel that had great staff and great admentities. The room was excellent with a soft; comfortable bed and large flat screen TV. Overall; we were happy we stayed on this property and would glady do so again.
1049387,Beachkidboy,08/29/2008,Wonderful hotel for not only quality and location; but price I stayed here; under name alone two years ago; since then they moved next door and are just as good. I came here for an automotive event I worked on Hollywood Blvd which was hdqrtd at the nearby Rossevelt. This is the best hotel I have found which is equally within easy walking distance of the Hollywood Bowl; and the Hlooywood Blvd Strip (Grauman's Chinese Theatre; Hollywood/Highland complex including the Kodak Theatre; Jimmy Kimmel; etc...) After arriving I had a room with two queen beds; cheaper than a single king; and after asking if I was there alone; they instantly upgraded me to a king room on an upper floor. While they don't have a restaurant; they do offer a complimentary full breakfast each morning. For other meals there is every type of eatery either across the street or down the block. They also offer a refrigerator for anything you bring with you or bring back. There are all of the ammenities you would expect from this level. They offer free internet; printing; a pool; and exercise room. While some of these have a listed closing time they seemed to go much later. It is not a 'party' hotel; mainly tourists so even later in the night it does not get wild and noisy. Very friendly front desk guy who worked afternoons when I was there; we talked a bit and I even ran into him on the street a couple times as we both were coming or going. There is a small 'convienence' store for items you might want.
1049387,ALLY76,08/22/2008,Excellent Location My husband and I stayed at this hotel in late May of this year and I have to say I was QUITE impressed. The rooms were very nice; very clean. The breakfast was great; any chance to save a few bucks when staying in L.A. The fitness center was small; but everything was brand new. The pool area is also quite small; but we didn't go to L.A. to sit by the pool. It was within easy walking distance to the corner of Hollywood and Highland - the heart of the tourist area. There is a Subway and a grocery store right across the street if you want to get a quick bite to eat or get some bottled water to keep in your room. I would DEFINITELY stay at this hotel again!
1049387,Y0ungIrishC0uple,08/20/2008,Nothing to write home about Was happy to get back to the land of the modern living after being in Fiji but was disappointed by the hotel in general. Check in took ages; hotel decor was dull and drab; our room stank of cigarettes. Breakfast was average. We would stay here again if we were stuck but it definitely wouldnt set your world on alight.
1049387,windycrabs,08/11/2008,Excellent location. excellent hotel! I was surprised to find that this was a brand new hotel; it was excellent; the location was fantastic; better than I had been able to gauge from the website and only a couple of blocks safe walk from Hollywood Boulevard; walk of fame; shops and restaurants to suit all budgets and the metro station for easy access to downtown and more especially Universal studios only one stop way. Car parking on site was easy. Good guest facilities; comfortable beds; flat screen tvs; fridge; coffee making; guest laundry; pool; papers etc. and a little snack shop the foyer. Staff always smily and helpful; complimentray breakfast was adequate to start the day.It was a great base to explore Hollywood from; easy to get in and out of even by car.
1049387,JJStar,08/06/2008,Awful Customer Service with Management I stayed at the Holiday Inn Express in Hollywood with my family.I am a government employee so i booked a government rate. When I tried to check it; my government ID was in question by the Manager Corey B. who was by far the most unprofessional hotel manager I have ever encountered.He Apporached the front dest in jeans; flipflops and a hat.He had thee worst attitude about the situtation! He could have been more polite about the whole things but instead kick me and my family out of the hotel and even went as far as to call my job and complain about me to my supervisor.I has extremly upset about the mesures this individual went through to ensure that my visit in hollywood was ruined.I will do not recommend anyone stay at this hotel!
1049387,ilovehotels58,08/05/2008,Very nice Hotel! Hollywood from Hotel
1049387,cambridgemgr,07/09/2008,Great New hotel This hotel was VERY nice; VERY Clean; brand new.Rooms were very good in size; Bonus is that it comes w/ a breakfast; not huge gourmet; but some hot cold items. Hotel was only about 3-4 walking blocks to the Hall of Fame; on the main strip of Hollywood Blvd. Also; only a few blocks walk to the Hollywood Bowl. From hotel to both areas this is a Safe area to walk. Close to entertainment; shopping food/restaurants.Reasonable hotel pricing for its location; hotel quality!Would recommend it; would return here when back in the area.
1050848,djedei,10/12/2008,Charming little boutique hotel in quiet yet chic location Very cute little hotel close to the Liedseplein nightlife district and Museumplein museums (Van Gogh and Rijksmuseum). Excellent value for the money; had a charming little single room on the top floor. Only critique: Their shower tiling runs right into the main bathroom with no divider; causing water to run all over the bathroom floor during showering. But they seem to have opened recently so I think this is a minor and easily correctible oversight.
1050848,sushi33,09/20/2008,Great location but hotel needs improvment !!! Great location; just 3 minutes walk to RijksMuseum and VanGogh Museum; and shopping street.Hotel has been renovated since 6 months but big deception for paying a room at discount price of Euro 255 .- Reception very small; and often without any staff. Room really small; may be 12 sqm. All rooms on the 4th floor were of the same size. No AirConditionned . No Minibar. Very small bathroom. Tiny LCD TV. Internet working poorly. Breakfast on the lower floor; with only access by very steep stairs. Hotel a little noisy at night as facing a pub.Hotel is 3 minutes walk from CANAL BOAT stop. 3 Different boat lines (Red; Blue and Green lines). All the 3 lines are great and worth doingVery convenient to visit Amsterdam; on a get in /get out basis. Boat tickets valid on day of purchase until next day 12am.Much better to visit than the touristic boat tour leaving near train station. Great place to eat Chinese Cantonese food is ORIENTAL CITY 3 floor restaurant; near Dam Square. Restaurant is always packed but worth waiting. Great Dim Sum menu; and very efficient service.
1050848,slblondon,09/04/2008,Great refurb Originally planned to stay in another hotel arriving on a Friday afternoon; but wasn't happy with that one at all even though I've seen good ratings for it on here(?)Walked into Robertramon (thinking it was still the Smit hotel; cheap but nice; stayed there back in Dec 07) and found it had had a massive makeover.They managed to find me a room last minute and although it was small; was very cosy; the new decor is very nice; all clean and comfortable; would stay there again; service was good and the lady sorting out the buffet breakfast is very funny!It's very easy to get around town with the tram stop just outside the hotel.
1050848,Consultantgal,08/12/2008,Cozy; Clean; Chic; Cheap Just across the canal from hotel
1050848,praha214,07/28/2008,Great Location; Great Staff; Great Hotel I stayed here for seven nights mid-July with two friends and had a great experience. The hotel was in a PERFECT location. If you want to spend a lot of time in the Leidseplein area of Museum area (with the Rijksmuseum; Van Gogh museum; etc) and Vondelpark this is the location you want to be in. It's also on a really nice shopping street. It's a 10 or so minute walk from Dam Square; but a nice walk -- no public transportation needed. Honestly; I would not have enjoyed staying any closer to the square. It was much more busy/felt a lot more touristy and it was nice to be so close to everything yet still feel like you had space! The hotel itself is still undergoing construction but not in a way that disturbed us during our stay. Our room had been renovated with nice decor; etc; though our bathroom had not been updated and could have use a refreshing!! The rooms were very clean. The front desk staff were wonderfully helpful and accomodating and offered great suggestions about everything to do with Amsterdam! The only downsides to this hotel are the small rooms (yes; they are very small; but if that is something you can deal with then this is a great place. if you need lots and lots of room; i might sugest elsewhere) and the lack of a full-length mirror. Also I assume all the bathrooms will be updated once the renovations are complete; though honestly our bathroom was not that bad at all. Overall great stay; great place. I highly recommend it!!
1050848,GusandJess,07/13/2008,Awesome beds We booked for 2 nights through a discount hotel website (cant remember which one) and got a good deal. The beds in this place are so comfortable; we slept vey well on the very soft matress. I would rate it a 3 star hotel as it is getting slightly run down. The 2-in-1 shampoo/body soap wasn't a hit with me. The staff are friendly and the location is so central. A 3 min walk to the main centre of food/affordable shopping.... The streets that surround the hotel have designer stores which therefore has people who can afford to shop there. Making it very safe at night; and very pleasant during the day.... Worth mentioning that they provide free internet... We didn't have breakfast there; instead went to Vondle Park to a delightful cafe on both mornings.
1050848,jeanclaudeohms,06/25/2008,Biggest Nightmare This must be the worst hotel I ever stayed in. I am Dutch but live in London and for work; I need to travel to Amsterdam on a very regular basis.The room is indeed extremely small; but I could live with that. It was the street noise (bad insolation); room noise (slamming with doors and windows at 2am-3am) and works at a building next door that started at 7am that was totally unexceptable. It was as if the works were actually happening in my room. I got up from missery and checked-out at 7.45 as I couldn't bare it!I complained at reception and they were aware of all these matters. I received their excuses but that was it.If you want to spend that kind of money; you are far better of to stay in a BB.
1050848,deefer,06/05/2008,Great staff and great location. This hotel has not been reviewed for quite sometime and must have changed a great deal recently.We stayed in room 403; which had a bad review last year; the room was a little on the small side but had been decorated recently to a very high standard and was kept spotlessly clean by the housekeeping team.The hotel is still undergoing refurbishment but that didn't cause us any problems.The staff at reception were very helpful with directions and very helpful when asked for advice.We did not have breakfast there so can't comment on that.The bar was closed for refurbishment but there is nice bar/restraunt over the road.It is probably in one of the best locations in the city.Overall we had a great time there and wouldn't hesitate in recommending it.
1050848,EllaInTheSky,05/10/2008,Nice boutique hotel? Certainly not I was looking for a nice boutique hotel in Amsterdam; and couldn't believe my luck when I saw the excellent rate the RobertRamon was offering. I should have known: there were basically rebuidling the hotel and it was a battle to get to the rooms. The rooms were designed by some famous designers but it was so tiny I had to stay on bed when I opened my suitcase. The shower wasn't a proper one; the walls are like paper (you can actually hear your neighbour talking in his sleep); etc... I won't recommend this place to anyone!
1050848,amska,12/17/2007,You don't wanna Use credit card here- "Dangerous!" terrible place but good location though. - this is the only advantage for this hotel if you are museum-lovers...better to pay with your cash; you don't wanna use your credit card here. they might take your money from your credit card while you didn't even noticed. this scary thing really happend to me. i found unknown transaction and that was went through by this hotel. they don't even have full service responsibility on their own mistake. i feel like too scary to use my credit card in Amsterdam now. if you still want to go to this place.... well; then it's up to you. but better watch out what they are doing with your credit card !!!! keep track your all transcations !!! -i didn't get my money back yet =(make sure that you have strong legs with well trained muscles specially when you have heavy luggages. i was so regret myself to book this place when i climbing up(?) the stairs to get to its main entrance. Too humble place to be called as a hotel.Do not waste your money in wrong place
1050848,Bocaswim,12/01/2007,Not what we expected-better have a good sense of humor. Hotel is undergoing major renovations but not to the rooms. They have not been updated in nearly 40 years. A wrecking ball has taken out most of the first floor of the property and you will need to enter the hotel through a scafolding stairwell. Good news the elevator is now working and the rooms are clean but just old. Ours was missing a curtain on one window and was on a very noisy main road. The photos on the website were very misleading and it was not what we expected. Checked out asap.
1050848,Gr8Dame,10/23/2007,Good value and great staff for this budget traveler Construction and steep stairs proved somewhat problematic; but friendly staff members helped with luggage and were careful to make sure I maneuvered the steep stairs safely. Room was small but clean and comfortable. Excellent location for seeing museums and sights of interests. And the good news? You burn off all the wonderful calories you consume because you get exercise on the Hotel Smit stairs! Great staff. Would stay here again.
1050848,lufarah,10/22/2007,awesome location After reading the previous reviews i was afraid of being disappointed but went anyway and was pleasantly surprised. Yes; the hotel is undergoing renovation but the staff is super friendly as well as accomodating of any demands. Bathrooms and rooms were super clean and brand new. Breakfast was nice and fresh; although it was the same everyday - it's a nice breakfast if it is included in the price ; not to pay for separately; you'll be better off going out for breakfast if you want pancakes; waffles; etc. The location is great; near all the action but far from the crowds; tram station and museums and parks meters away. I usually stay at the Acro when i go to Amsterdam for long periods of time - the Jan Luyken for short stays -- but i can reconsider and stay at the Smit for both long and short stays once it's all done up!
1050848,bagebby,09/19/2007,Not worth the price The reason Hotel Smit is still being renovated is because no one is working on it. During the time I was there; nothing happened. Like someone else said; there is trash and stuff all around on the stairways and you have to carry your own bags up the very narrow and steep stairs (I was on the 5th floor).Cornelius was the only staff member at the desk who was nice.I would not stay there again.
1050848,AlanNic,06/14/2007,Avoid at all costs!!! Book the Hotel Smit for two nights in early June 2007. We lasted 1 night. The hotel is quite literally a building site. There are radiators; double glazing panels left lying and workmens equipment on all of the floors. The lift is out of operation and the stairs are quite frankly dangerous. The room was not clean; wallpaper hanging off the walls; carpet disgusting; stunk of stale cigarettes; holes in the ceiling. The bed 'sell by date' had passed '20' years ago. You could clearly hear what the guests were doing next door. Paper thin walls.... To cap this we were badly bitten by an infestation 'fleas' during the night. We ended up 'sleeping' in our clothes on top of the bed because the bed wasn't clean. The hotel needs to be closed and fully refurbished. The location totally misrepresents the appalling quality of this disgusting 'hotel'. Use at your peril....
1050848,Asiatraveller2,06/02/2007,Undergoing renovation The website where I booked did not tell me about the extensive renovations going on at the hotel. The entrance is reached via scaffolding steps up to the first floor; entering through a temporary doorway that must once have been a window. The only compensation for entering at this level is that there is one less floor to climb to your room since the lift is out of action. Stairs are narrow and winding; making it difficult; and potentially unsafe; for people with luggage.My single room was very small; about 6m x 2m. The furnishings were old and the shower room smelled badly. Workmen were noisily working in the room opposite me and the corridor was cluttered with building materials. While the renovated rooms looked fresher and more modern; they were still small.Once renovations are finished the hotel might deserve a higher rating but I would certainly not recommend this hotel while it is undergoing such extensive work - indeed; I feel that it should have been closed down during this work.Despite the hotel undergoing extensive work to the inconvenience of guests; there appeared to be no discount on the normal book price.
1050848,heronholiday,05/24/2007,Don't be put off by the renovations! I took a last minute trip to Amsterdam and chose this hotel as it was one of the few to have rooms available at a decent rate in a good area. The location is brilliant - easy to get to from central station on the tram and very close to the Van Gogh museum and Rijksmuseum in one of the nicest parts of the city - something I appreciated as a single female traveller. The hotel does look terrible from the outside at the moment as it is covered in scaffolding and nets; and you have to access it via scaffolding steps at the side; but inside the room was fine. Be warned though - I checked in at 11am (the stated check in time) and was given a key to a room that had not yet been cleaned; though this was quickly rectified by friendly; efficient staff. The room (once done) was clean and comfortable for the price; and was quiet at night. Unfortunately it is not the best choice if you plan on spending any time in the room during the day. I attempted an afternoon nap but was disturbed by the builders knocking windows out in the room above; and felt the need to have the curtains closed as the builders were walking past my window all the time. All in all though; it is a nice little hotel and a bargain at the moment if you are prepared to put up with the renovations.
1050848,WEELOSTSOUL,05/13/2007,Could be Good! Excellent location in a lovely area at the south of the city centre. (tram number 2 or 5 from Cenraal Station to Hobbemastraat and the hotel is only 100 meters from the tram stop). PS. Get a ticket 'strippenkart'; 6.8 euros gets you 15 strips and journey from Centraal is 2 only strips- hefty on the spot fine; if you dont have a ticket. The hotel is right in the heart of the Museum district. It is a pleasant 2 minute walk to the Holland Casino; Hard Rock Cafe and Vondel Park and only 5 minutes walk from the lively Leidseplein with its coffee shops and bars.Pretty good buffet breakfast included in the price;- Cereal; fruit juice; fruit salad; bread; cheese; hams; boiled eggs; tea coffee.Friendly staff.I got a very good rate (for Amsterdam) due to the renovation work being done on the hotel when I stayed (May 2007). 69 Euros/ night for a single room with private shower toilet including breakfast and taxes.The hotel looked like a construction site from the outside. I must admit; I was worried; but inside was fine for the price.There were a couple of sizeable cracks in the walls of my room (402) and a few ants running around in the bathroom (even had to save one from drowning; his name is Harry; please dont kill him). Great shower; but no shower curtain; which was a bit of a pain. The hotel has great potential; I would like to go back when renovations are complete and the lift is working.(If I can afford it.)
1050848,Lubricant,04/07/2007,Make sure your legs work good. Tub/shower.
1050848,janBarcalona,03/31/2007,nice hotel; great location We had a wonderful stay in Hotel Smit; everything was so close to the hotel; the Rijksmuseum was just 100 meters away! Breakfast was very good and a lot of food. We had a twin room which was nice and very clean. TV; safe; nice bathroom. Free internet computer in the hotel lobby. Friendly staff. The elevator was not working because of the hotel renovations but the doormen helpt with our lugage. We paid only 115;- euro for a twin room incl breakfast. I would go back to this nive Hotel
1050848,travellingfarmgirl,03/09/2007,would stay at this hotel again
1050848,margand,10/23/2006,Good location; good value; no frills. The Hotel Smit is currently undergoing renovation. The painted boarding around the exterior of the hotel can be a bit off-putting upon arrival. In fact; I had a little difficulty figuring out how to get into the reception area but once I did I was greeted by a friendly and helpful desk staff. I stayed in a single room which was tiny. It had a single bed; a chair; a desk and a tv (wall mounted). The walls seemed a little thin but luckily during my stay the noise was fairly minimal. There was a big window but no view as my room faced the backside of the hotel. That said; I must also say that the room was very clean. The bedding and towels appeared new. The attached bathroom was tastefully renovated though the shower was an open stall with no curtain so the bathroom became kind of soaked when used. The location of this little hotel is ideal for tourism. It is just a few steps from a tram that goes through the center of the city (to central station) and near some fabulous shopping; eating and sightseeing. Several designer stores are just out the door and both the Rijksmuseum and the Van Gogh museum are within 5 minutes walk... which will make it easy to be first in line if you fail to buy advance tickets.Given that the Hotel Smit is a clean; friendly; and relatively inexpensive... I would stay here again. Maybe by the time I do the construction will be completed and there will be a nice lobby.
1050848,ATripAdvisorMember,07/08/2006,Great Rate; Great Location; great rooms Im at the hotel right now;which totally saved us. We booked this other dive hole that had mold; and had to find something else. We came here; price was a bit steep for us; $170 per night for 3 ppl; but we got a great discount; almost 40%. Our room has 3 single beds; TV; phone; really clean shower/bathroom and there is free wireless internet; which is great cause we have 2 laptops. Apparently we get free breakfast tommorow; and other guests said it was really good. 5 stars from me; not a super swanky hotel but great nonetheless; Im a clean freak and the room I got I was impressed with; especially the bathroom.
1050848,ATripAdvisorMember,06/07/2006,below par The Smit Hotel is in need of some renovation and; as a result; is below the standard you'd expect from a three-star. The double beds are two singles pushed together and; while the bathroom is clean; brand new and has a bathtub; there is no shower curtain or door - meaning water sprays all over the room. The rooms are very shabby looking - old wallpaper starting to peel away in places. The breakfast is not too bad (have had worse); there is enough to fill your stomach but it is basically a spread of cold meat; average cheese; breads and cereals. Nothing like the buffet breakfasts i've come to expect in Europe. Overall - this hotel is acceptable; for short stays or for people on a budget. It is close to the museams and transport into the centre of town.
1050848,ATripAdvisorMember,03/14/2006,hotel Smit; Never back Terrible! We came with good will to stay for four days. We payed for Four Days; stayed only one no refund. the staff was a guy in a old t-shirt with a bad attitude. The hallway was cold as well as the room. Breakfast or as they called it; terrible! Don麓t make the same mistake. Something is really wrong with this hotel and the staff. If You renovate the Hotel;the staff should try even more to satisfy the guests. I would fire these if they worked for Me!!
1050848,ATripAdvisorMember,01/09/2006,Don't waste your money! Do not be fooled by the previous reviews of Hotel Smit. It's convenience to the museum district is it's only (barely) saving grace. The double bedrooms are two single beds pushed together which is not very couple-friendly. The staff was odd and unenthusiastic. There were ants in the sheets; we were only provided 2 towels for two guests; the shower sprays water all over the bathroom; the hallways are cold; and the street noise is very disruptive. The buffet is NOT as gourmet as it has been described. It is a spread of lunch meats; not very good cheese; some bread; hard boiled eggs; and juice. At least the breakfast was free. I have learned from this experience that 4 or 5 Star is the only way to stay in Europe. If you are going to Amsterdam for the first time; spend the extra cash and stay in a nice boutique hotel along a canal in the Jordaan or off Rembrandt Square. It really makes a difference.
1050848,ATripAdvisorMember,09/13/2005,Hotel Smit Enjoyable The Hotel Smit was a fantastic place for us to stay. It's certainly not extra fancy or high class; but it's still clean; convenient; and friendly. Our room wasn't too small; but had a beautiful view of the Rijks Museum! The location is definitely a plus for the Hotel Smit! Less than one block from the Rijks Museum and the Van Gogh Museum. And the street it's located on is full of high-end shopping--Gucci; Prada; Cartier; etc. It's also very near the Hard Rock Cafe; a casino; and other shopping/entertainment. And the best part of the Hotel Smit was the cat that lived in the lobby!
1050848,ATripAdvisorMember,06/09/2005,Clean Rooms and Friendly Staff View out our room window of the Rijks!
1050848,ATripAdvisorMember,01/13/2004,Enjoyed the stay My stay was September of '02. Getting ready for another trip and found this sight so decided to write a review. This hotel is in a good location and when I stayed here my room (single on the top floor) was clean and had a nice atmosphere (relaxing and cozy without being cramped is a good description). The room was a bit small for the price compared to what I'm used to in the US; but from browsing European hotels I'd say it is a fair deal. I'll look around for exceptional deals; but won't be surprised if I end up back at the Smit.
1050848,lass,10/31/2008,Las habitaciones estan bastante... showReview(21836946; 'full');
1050848,Judith20,09/01/2008,No es lo que parece showReview(19605707; 'full');
1050848,lass,11/11/2007,Gli staff erano molto gentili... showReview(17893953; 'full');
1050848,ATripAdvisorMember,04/12/2006,Buen hotel! showReview(4966424; 'full');
1055559,Dukkhi,12/30/2008,We have just had a great holiday staying at the Perfect Inn Beijing We have just had a great holiday staying at the Perfect Inn Beijing. We booked this hotel two month ago and we read all trip advisor review most of member wrote location is good but bathroom have bad smell. When we arrived we asked reception about this problem.receptionist just smile and told us take it with your own experience.Perfect Inn's Limo service pick us from Beijing Capital airport.There price is 200RMB this is a perfect pick up. They waiting on arrival with my name sign. After find us give us a warm welcome and welcome drink. On the car driver and another person told us about beijing and about perfect inn. They are very helpful.Reception staff made us so welcome. Our room was spotless. Most people we met at the hotel were on return visits. Nothing was too much trouble. The hotel are up a lane on the other side of the main road and it is really peaceful. Perfect Inn is a lovely little hotel and the area so with good food. We stay in drum tower vier room and we are not find and bad smell in bathroom.The have diffarent types of room types of room. I think executive room is better its tariff 350RMB/room/night including breakfast.This was our first visit to Beijing and we will be back next year for sure for two weeks this time maybe three!
1055559,VeronaB,12/22/2008,Perfect stay Before booking the hotel I read some fairly mixed reviews on the internet; but due to it's good location and great price I decided to give it a shot anyway. We had a brilliant stay. The staff were always friendly and eager to help. The room was clean and well furnished. Breakfast was slightly different every morning and although basic more than good enough. I would truly recommend this hotel to everyone!
1055559,EZRiderGhent,11/14/2008,Friendly staff; but smells like a sewer Like other travellers mentioned before: very friendly staff; good location 100 m from Bell and Drum towers and close (but not too close) to the nightlife/restaurants/hutongs around the nearby lakes.However don't expect the rooms to be like they look on the hotel website. Biggest problem was the strong sewer smell in the room. This originates from the fact that no siphons are used to connect sinks etc to the sewage system.OK breakfast.
1055559,Velectro,11/05/2008,Not quite so perfect! On arrival we were shown the room we'd booked - on the ground floor near some noisy drilling work; we were told we could upgrade to a better room - which we did; but haggled the price down first!You cannot just use the tea/coffee/toiletries in the room - there is a list and you have to pay for them. Also; the breakfast is not the standard they advertise. The staff were helpful and spoke reasonable english. Bus stop and taxi's are near the hotel and cheap. Subway station is a bus ride away or a 20 min walk.The bathroom is a wet room - EVERYTHING got wet every time we used the shower. the sink was leaking and the worst bit was the electrical wires hanging out near the shower! Clearly; despite this being a recently refurbished hotel they didnt exactly push for high standards.Its an ok place in an ok location; but i'm sure a bit of searching would find you somewhere better for the same price.
1055559,clp99336,10/28/2008,It's far from perfect! We stayed there 10/15 thru 10/27; 2008. Housekeeping service was awful -- floor was not swept once while we were there; bathroom not cleaned once; and some days the bed was not made up. We booked thru their website; which promised a wonderful breakfast -- what we got was burned toast; which I would not classify as wonderful. We booked a superior deluxe room because we wanted more space; but room was barely big enough to walk around the bed. They charge 48 rmb for soap; wash cloth; etc; per person. We went to store and bought these items for less than 8 rmb. Upon check-in; we were presented with price list for items in the fully stocked mini-bar; which was empty; but not a big deal as the refrigerator did not work. We sent jeans out to be laundered; they came back not ironed. Rooms supposed to contain iron and ironing board; but did not. At request; they did provide an iron; but only outlet it would fit did not work. I can go on and on; but suffice to say; this isn't a 3-star! Location was good; and most front desk staff did speak some English and were helpful. Room internet access did not work; but someone came promptly and set it up on my computer. This place has lots of potential; but as it is; I would not recommend staying there.
1055559,BigWhiteCat,10/20/2008,Not a Perfect Inn We stated at Perfect Inn from Oct 13 to 16. We booked the Deluex Twin room directly from Perfect Inn website. However; as we arrived; the receiptionist told us the room was not available as the guest was not checked out that day. Then; she suggested us to change a bigger room (An Executive Twin Room) with a discounted price. We have no other choice; then we accepted her offer but we were not very happy with this arrangment. We booked on-line from their own web page; supposed that the room has been reserved for us. Also; the washroom is not very clean and has foul smell. The washing basin is leaking. Breakfast is quite ok but the hotel location is not very near the subway station. It takes about 15-20 mins by walk. But it is very near the Drum Tower and Bell Tower; just a few steps from the hotel. Also; you can take the public tour bus to Palace Museum; Tiananmen Square and Olympic Park....and other tourist attractions. It is quite convenience but be awared traffic jam in the morning. Overall I can say the Inn is not very good for us to stay. Hope that they can make improvement in the future.
1055559,yagedk,09/11/2008,VERY FAR from perfect.. I stayed in Beijing Perfect Inn for 14 days and oddly enough I had the same experience as a few other of the previous reviewers.We booked a room through booking.com as they had a special offer for one of the best rooms for a pretty reasonable price. We arrived at the hotel and gave the staff the booking confirmation showing all the details; and without any mention of a change; we were given one of the cheapest rooms. Surely this had to be a mistake; so we went back to the reception where we had to argue with the manager for at least half an hour. We were told that there had been a mistake - that the site we booked the room with had made a mistake and that the price was incorrect. To compensate for this we finally argued our way to a room change; but only after we had stayed in the cheapest room for a few days; and after the room change; we would have to change rooms again. We had the feeling that this could turn into a fishy affair so we had the manager write down all the dates and the room numbers and put her name on the paper as well. That feeling later turned out to be correct; but more about this later. After a night in the cheapest room; the aircon started to leak; so we had to change rooms for the night. Well; mistakes happen; the staff was very helpful and we are not fussy about things like that; so we took it with a smile and moved all our stuff a couple of times. Then came the day were we were supposed to change room to a better room (but still not as good as the one we booked from the beginning). We got the keys to the new room; only to find out that this was a twin room and not the double room the manager had promised us. Again; this was being done without any mention of the change; apparently they were hoping we wouldn't notice anything. Again; the manager came down to talk to us; and again we had to argue with her for about half an hour. During the argument she told us straight to our faces; that someone else had gotten our room; simply because they were paying more than us. We were quite shocked to hear this from her; and even more shocked that the dates and the room numbers that she herself had written down for us; didn't seem to matter the slightest. In the end she even offered to kick someone else out of their room so that we could stay in a double room as promised. An offer we refused as we didn't want to put the same kind of trouble we'd been through on other people. We ended up staying the the double room and pushed the two beds together so they sort of made a double bed. After a few more days in this room; we finally got a room with a double bed and stayed there for the rest of the duration.Now the whole trouble apparently started with the mistake that booking.com had made; a mistake that the manager assured us would be corrected as fast a possible. However; more than one month after we stayed in Beijing Perfect Inn; this offer is still on the website. In reality this is not a mistake; but a classic example of a bait and switch operation. Put a great room on a website for a really low price; attract customers and then switch the room to something else when they arrive. After an argument; offer them a complimentary upgrade; and the customer will feel that they have won a little; when in fact the hotel has tricked you into staying in a complete different room than you booked. When we started looking for hotels in Beijing we actually started reading reviews here on Tripadvisor and we also read descriptions of the hotel on various other sites. Reviews that were raving about the fantastic breakfast and all the amenities. Just to clarify: There are no salmon omelettes and there are no freshly baked croissants. All there was; was some chinese sour and salty buns; cut out in mini pieces; a few pieces of toast and a orange juice that had never seen an orange in its life. Also there are no bathrobes; no free daily newspaper; no in room safe; no inhouse movies; and definitely no superb cleanliness as written on various websites. In fact; the sheets were never changed - only when we asked for it the staff came and changed them for us. It is now clear to us that the first couple of reviews on this site clearly must have been written by the hotel itself; as no one who has actually stayed there and seen the breakfast and the rooms could have written such things. Apart from all these things; there were good points about the place as well. The staff was always very helpful; smiling and chatty and we truly felt welcome every time we walked in the door. Apart from the fact that they gave us the wrong information half of the time; the staff really lifted the experience; and with a bit more knowledge of the city they would have been absolutely perfect. The hotel itself is also in a great location; the area is full of trendy bars; small funky shops and lots of restaurants. Definitely a big plus. And apart from all the trouble with the rooms; the rooms we stayed in were great value for the money. Sure; the shower did smell a bit funny and there was small things missing in every room but if you're not too fussy about things like that; it's not really a big problem. The problem however; with Beijing Perfect Inn; is that it promises way too much than it can deliver. And even when new promises are made; these cannot be trusted and that is both frustrating to the guest and simply a bad way of doing business. All in all; we had an okay time at Beijing Perfect Inn; but still we would not recommend it to others and we would certainly never stay there again ourselves.
1055559,anderssean,09/05/2008,Loved it! We had actually been booked in another hotel which fell through; we were booked into this one by our original hotel. I was a little hesitant at first as I did not know anything about the place.when we got there; I was pleasantly suprised! Staff was super friendly and accomodating; place was exceptionally clean and the location was fantastic; about 1.5 kms north of the Forbidden Cirty; 10 minute walk south of the subway and right next to the Drum Tour in the Hutong district.I would definitely recommend this place to everyone; prices were great! already planning to go back next May!
1055559,ctina225,09/04/2008,Smells Like A Sewer! Summary: Tiny Rooms with Toilet/Shower Unit in the Room; Rooms Smell Like Sewer; Hallways Smell Like RAID; SUPER Noisy on 1st FloorFriendly faces and bottles of water welcomed us after our 20+ minute trek from the metro. Check in was relatively quick and the ladies at the front desk were very sweet. The cherry on top was that their English was much better than I expected. Sadly; that is the last good thing I can say about our experience with the Perfect Inn.After checking in; we had to lug our bags filled for 3 weeks of travel up 3 flights of stairs because there was no elevator. Our tiny room (with the toilet/shower IN the room) welcomed us with a STRONG air freshener smell; which was okay. But as we started to unpack the smell that the freshener had temporarily masked started to re-dominate the small room. . . There was a distinctly unpleasant SEWAGE smell emanating from the bathroom! Disgusting!Needless to say; we asked for another room even though it was about midnight. She asked me if I closed the bathroom door; and I said of course! Then; she said the manager went upstairs and said it smelled fine. In the end; we were given a room that was slightly larger for the same price. It smelled okay; and we were exhausted since it was nearly 1 am; so we agreed to move downstairs.I was hesitant about the larger room on the ground floor because I was scared of the noise I heard about from another TripAdvisor reviewer; but she reassured me that it would not be noisy. She was wrong! Even though we were exhausted; we could hear the hotel staff and friends hanging out in the lobby and dishes being washed after the post-midnight snack!Then; when we woke up and opened the bathroom door to shower and get ready for the day; our faces were HIT with a SEWER SMELL even stronger than the room we had moved away from!We've never done it before; but we moved to another hotel.
1055559,Fredrik3,09/02/2008,Friendly staff and good location We stayed there for a couple of nights just before the olympics started. The staff were more than friendly and very helpful concerning all our questions and needs. The rooms were slightly compact and we still wonder who designed the bathrooms (you could actually see the person inside through the door and wall (which was made of coloured glass)); but anyway a very nice and comfortable place to stay at. The location is also very good with suitable bus lines and not to far from the metro. The area nearby also consits of a lot of restaurants and a lovely bar street (somewhat touristic by the way). But; dont expect too much from the breakfast; not even if you upgrade to a 20 yuan breakfast...
1055559,LindaBuckley,08/23/2008,Delighted with the hotel We were more than happy with Perfect Inn. Rooms were compact but adequate. Took a while to adjust to the bathroom(sliding blue doors and shower hose stuck to wall) but however after our first of six nights stay we settled comfortably. Breakfast was a few different types of breads; eggs; fruit; toast tea/coffee. It was suffficient as we didn't expect breakfast with our room so we were happy. It is in a very good location. Staff are more than helpful. You can arrange many tours including the Great Wall from the hotel which is great. Overall we were delighted with our stay in the Pefect Inn.
1055559,ChinaStevosan,07/28/2008,friendly but basic good points:1. very friendly staff2. excellent location3. two computers in lobby for internet access4. cheap pricebad points:1. smallish rooms 2. downstairs rooms are noisy3. basic toilets with strange sliding doors and shower just onto tiles not shower cubicle4. NO FRESHLY BAKED CROISSANTS (i mean what was i thinking??!!) - breakfast very average only; but to be fair; we left for the great wall at 6am and they were serving especially for us so thanks for the eggs!
1055559,aaaaaaaaaaUk,07/15/2008,never again! We just stayed in the hotel for a week and were very disappointed after reading all the great reviews on tripadvisor. Firstly; non of the amenities advertised were there. Also there was no bathtub and the room generally smelt awful. the bathroom smelt of onions and every time we went into the room our eyes got funny. Not sure why; but when we mentioned it to the staff they did not seem surprised and transferred us to a different room. it was a bit better but not perfect. Also every time we used the shower the whole bathroom got flooded. we did have to specifically ask for more toilet paper and a change of sheets as they did not do that otherwise! another point was breakfast. some of the reviews wrote fantastic things about it but it was so basic; just bread and butter; fruit (sometimes tasted of garlic- clearly used the same knife for both) boiled eggs and some Chinese rice things. really not great. it seems they either stopped trying or the hotel itself wrote previous reviews. only good things were the location which was fine and the friendly staff although they did have very limited English.
1055559,robbiewlly,07/11/2008,Excellent Welcome We are very happy to stay in Beijing Perfect Inn Boutique Hotel.This is my 2nd time visit in Beijing.Over night we travel from Shanghai to Beijing. Arrive in Beijing 7:30am. From train station i call to Perfect Inn Hotel. They told me just wait in train station' from of KFC. Hotels car came to there with in 20 minuts and pick up us. Very comfortable limousine service. When we arrived in Reception they give us welcome drink and very first check in. Our room is not ready that time we was booked Executive Room but they give us upgrade room then 1 0 clock they give us our expected room. In our room we found lots of choicklet and fruits basket. We enjoy it.Hotel is located centre of Beijing it is very easy to travel all famous palace in Beijing. We stay in Perfect Inn 5 nights. Every morning we got complimentary breakfast lots of item and also seasonal fruits tea/coffee egg. We like itr.Hotes staff is very smily and friendly they always advice us how go our expected palace. Room is very comfortable and excellent bathroom.L;ots of boutique in all hotel. Food is cheap and good tastes. Last night we join hotels complimerntary dinner. Lots of diffarent types chinese and english food. Beer; wine its great.This is our memorable travel in Beijing.We can't forget perfect Inn's hospitality.Next year we wish stay again in Perfect Inn.Thanks for everything perfect inn's staff.
1055559,Bruceo,07/08/2008,Less than perfect We have used TripAdvisor few a few years and this is the first time we have felt compelled to write a review. We were slightly disappointed with this hotel - and you cant accuse us of being snobbish as we had just completed a 30 day transsiberian backpacking trip. Obviously the other reviews overly rave about the place; so we think this provides a good balance (possibly they have gotten a bit slack since first opening). Also; we spent 11 nights here and got to see some things that you may not notice in 1-2nights. Like I said; we are not fussy travellers; the place was heaven compared to camping in Siberia and Mongolia; we just thought it was important to point out that some clearly advertised features dont exist. And if it seems too cheap to be true - it is. The hotel is in a really nice location; not just the bell and drum towers but a nice little district with many little boutiques; music stores and restaurants. The lakes and Houhai bar district are within a short walk. You wont be disappointed. The price is also great. When we booked there was a slight misunderstanding and we received a complementary Deluxe room upgrade for the trouble; which we thought was fantastic service. Looking at the website it quotes in room safe; free bath robes; free daily newspaper; international plug sockets; international tv channels; movies and in room tea and coffee. The room contained none of these and after a half an hour discussion with the receptionist we found that these 'deluxe' features don't actually exist. When we showed her the hotel website she was genuinely surprised to seem them listed. The in room safe was a particular selling point for us booking this hotel in the first place. The receptionist told us we could use the 'safe' at front desk (basically a locking wooden cabinet - which was currently half open) or alternatively hide our valuables somewhere in our room. During our conversation she phoned the hotel manager twice - who refused to come down and see me!Other issues include an occasional sewer smell from the shower drain which attracted little flies; some damp on the walls; no clean sheets in 11 nights! (one day we had to ask for more toilet paper); and on one day there were no clean towels in the whole hotel (we found this out AFTER they had taken our old ones away so we had no towels!). We've also had to use the same cups in our room every day for 11 days and wash them out ourselves.As the other reviews say; its a great location and a nice relaxed atmosphere with all the staff greeting you with a friendly hello. It may be just that little bit too relaxed ;) A 2 out of 5 may seem low; but OK but with some problems sums it up perfectly.
1055559,DipuDhaka,07/04/2008,Execelent choice Hotel Lobby
1068246,ahs678,01/08/2009,Amazing resort We went to Punta Cana last March and loved it so much we went last week again. I booked through a Canadian airline in September before it opened; knowing is was attached to the #1 resort on the beach. ( Colonial Elegance) The resort exceeded all expectations. When we arrived we got a wrist band that said Majestic Resorts I asked if that meant we had the run of both resorts; bars; etc. Answer was yes. Not sure if all the guests know this because it isn't advertised and may not last. We could go there; but they couldn't use our resort ; at least that was what I was told. So now we had 12 plus bars and the same in restaurants. The room was 1st class .. People on the beach who had been in Punta cana 12x said nicest room to date in Dominican. Very large; LCD tv; huge jaccuzzi; spotless. No issues . Sometimes had to run water 3 minutes to get hot; but always arrived. Those who complain probably didn't do that.Food was excellent. We only ate at the Colonial once; but if it's #1 and you can go there; what's with the complaints. And the food at the Elegance was 1st class anyways; so I would encourage anyone to stay in the resort. Staff is professional and friendly. Only rudeness I saw was from some impatient guests. They should be ashamed of themselves. These people work so hard to accomodate; but as we all know ; you can't please everyone.Pool is great but a bit cool They should heat it In March we stayed at another resort and people lived in the pool on foam cushions because it was so comfy.Beach is great; but should cut back on space given to the adult only group. By the way; by going to this area you cut yourself off from the Colonial because you have a band that keeps you only at the Elegance. Apparently it's a separate entity. So you get to be at the ocean with 1/2 the options for more $. If you want adult only; just go to an adult only resort. Personally even though it was a 2 person getaway; I love to watch families enjoy life. To me it's one of the 7 wonders of the world.Goes with the package.So in summary. First class place attached and an extension of #1 resort on the beach ; so go figure why it isn't #2. It will be if it isn't #1 in a year or 2. Construction is well done. Stunning lobby and lower plaza. Top notch staff. Great food. Nice fitness center. Would recommend highly. I almost want to apologize to the resort for some early negative reviews; in case they scared people away. Even when I read them I knew to disregard them because it's an extension of the #1 resort in Punta Cana (yeah I know thats repetitive) and it would take a month or 2 to get rolling. Well people; it's rolling.Try it out.
1068246,Jessica019,01/07/2009,4 Star that will be a 5 star in a few months!! My husband and I stayed at the Majestic Elegance from December 28th - Januaury 4th. After reading some of the reviews I think some people completely over reacted to the severity of the resorts problems. When we initially arrived at the hotel we were greeted with a smile and were pleasantly surprised at how much the hotel resembled the pictures in the travel brochures. We checked in at about 2 pm and were told our room wasn't ready so we headed to the Seaside restaurant for lunch and upon returning to reception our room was ready. At first; our room's shower was not completely finished; but after making the front desk aware of this it was immediately attended to. Other than that our room was gorgeous. I have stayed at many resorts and never have I had a room that was as nice. Two nights when we went to shower there was no hot water; but once again after calling the front desk that problem was looked after. These types of problems are very common with a new resort and hopefully they will have these glitches worked out sooner than later.All of the restuarants were great with lots of selection. You could always get something made on the spot. The only down side to the main buffet was that none of the food was labelled so at times we had no idea what we were getting into.The beach was incredible. We could walk in either direction for miles and walked the beach everyday for at least an hour. The pool was also great and went on forever. Some people complained of the pools temperature; but it was nice and refreshing amidst the hot weather. Go here with a relaxed attitude and you will have a fanstatic time!
1068246,Mgambro,01/07/2009,Potential is there... We arrived New Years to the Elegance and were concerned about all the negative reviews. This was our first trip to the Domenican and so we didn麓t really know what to expect as a standard as our reference points are trips to Jamaica and the Mayan Riviera.It appears that there are a few sections of the hotel that do have a lot of problems with the rooms; so its really a matter of hit and miss depending on where you are assigned. We got 2 rooms - in one of them the air conditioning was not working that well. The other problem we had was that the elevator did not work a few days we were there (we were on the 4th floor and did not mind walking up and down the stairs but I am sure this might be a problem for a few folks. It appears that the rooms in the buildings closer to the beach were the ones that were rushed during the opening and are the ones having most of the water problems. As most people have stated; there is not much the staff can do other than move you to a different room if one is available. The Bahia was oversold by about 200 rooms during our week so a lot of people were being moved here.Food was okay to very good... we ate at the buffet a lot; and found the japanese restaurant and the steak at the steakhouse to be very good.The workout facilities are excellent and in general the staff are very friendly.The beach was very nice; although was not as wide as the Colonial or the Bahia (next door). This hotel does appear a bit more upscale to the Colonial.Overall we had a very good time and I think this hotel has a lot of potential. I would however give it about 6 months or so to have the kinks worked out (however if you can find a great deal on the rooms I think it would definitely be worth it to stay here right now).
1068246,triptogether,01/06/2009,Yes problems happen....but it is how the hotel managed them...shame.... room...just as advertized....very pretty
1068246,WPGTanis,01/05/2009,Paradise Found For my 40th birthday; my husband surprised me with a romantic one week getaway for two to the Majestic Elegance in Punta Cana. Needless to say; I was ecstatic and excited beyone belief to be staying at a brand new; 5 star resort - at least; I was until I read some of the earlier reviews on Trip Advisor. It seemed like everybody was intent on pointing out all of the difficulties of staying at a brand new resort. However; since spending my birthday week in DR at a resort with the most beautiful ocean property; lush accomodations; and friendliest staff I have ever seen; I have simply come to the conclusion that some people aren't happy unless they're unhappy (you know the ones I mean - they always can find something to complain about!). I wanted a chance to set the record straight.First off; I wasn't kidding when I said that the Elegance is set on the most beautiful beach I have ever seen. One day my husband and I went for a walk down the beach for an hour and a half one way; and as far as we could see; the white sandy beach had no end. It was always fairly windy; but that was pleasant because it kept us cool and comfortable. The water was generally wavy; but that made it more fun to bob the waves and body or boogie surf. As well; I had brought mosquito spray having heard about troublesome mosquitos; but honestly I only saw one mosquito during our entire week there.We stayed in a standard room with a king size bed and a pool view. Our room was amazing - it was the size of two normal hotel rooms made into one. All of the fixtures were funky and fun; and the only complaint I could make is that the toilets were extremely loud when flushed (I'm a light sleeper). And finally I found a resort with a truly comfortable bed. The sheets were new and crisp; and the towels were soft and fluffy (whenever my husband dried his face; he was covered with yellow towel fluff). Ah; new linens...There are five a la carte restaurants. Our favorites were the steak house (chateau briand - wow!) and the italian. The buffets had a great selection and one week was not enough for us to get bored of the menus. But the real jewel of this resort is the staff. We found so many of the staff bent over backwards to make sure that we were having a fabulous time. In the restaurants and at the bars; cleanliness was meticulous. Drinks were refilled often before you asked. Our housekeeper seemed to straighten up after us about four times a day (it was very cute; because she would arrange the bed covers slightly different every time she came into our room most likely so we would know that she had been there). One word of note - many of the staff are new to resort employment and are struggling to learn english. Although they will flawlessly ask; How are you?; they may not have any english beyond that. Instead of speaking slowly and loudly (this does NOT make them understand you); try to keep your responses or questions simple. Perhaps you can even help them learn a new word; because they are eager to communicate. I found smiling worked well :) I also need to mention the evening shows. They are breathtaking; and I was in awe of the performace skills of the entertainers. Some shows were a little hokey; like the Mr. Magistic competition (a contest of humiliation; but still entertaining). My favorite show by far was the Michael Jackson show. Or wait until you see Madonna doing Vogue at the music revue. The performers are incredibly athletic and talented - their dance abilities are incredible. They'll dazzle you with breakdancing like you've never seen before and seem to enjoy showing off their athletic abilities. All in all; this was the most beautiful and wonderful resort we've ever stayed at. There are a few new resort hiccups; but I found that they didn't seem to affect us. When our TV (big screen plasma by the way!) wasn't working; we phoned the front desk. An hour later we phoned again and after apologizing profusely they sent someone up who promptly fixed it for us. The landscaping is new; and although it hasn't filled in yet; it will be stunning as it continues to grow. About half of the guest rooms were finished (resort was at half capacity when we were there) and the rest seemed to be near the completion and setup stages; but we never heard any construction noise.It is useful to change your Canadian money into American money before you leave home. Although tips are unneccessary at this resort; I still brought a small stack of U.S. $1 bills and tried to show my appreciation to the staff. To me it's just a buck; but in their world it's a more substantial amount.My favorite things: the Majestic drink (try it!); the lobby bar before dinner (we met so many interesting people from around the world - literally!); the evening entertainment shows (Michael Jackson was the best!); walking along the beach; boogie boarding; all of the staff members; our new friends from Charleswood (if you're reading this then you know who you are!); the fitness gym; all of the neat ways our housekeeper made our bed four times a day (even if we hadn't used it)My less than favorite things: the appetizer at the French restaurant; the first 15 minutes in our room at the end of the day until the air conditioner got some of the humidity under control (all room power is on a motion sensor and it gets pretty warm when you 've been out for the hottest part of the day); speedo type g-string bikinis on mature men; having to come back home to winterSo to sum it up; you can please some of the people all of the time; you can please all of the people some of the time; and there are some people who will never be pleased unless they can find something to be displeased about. I was pleased all of the time; and I hope to return to this resort and see how it matures.
1068246,KYMUD,01/05/2009,The Elegance is Excellent How can you not want to be here?
1068246,dbjgex,01/05/2009,Run!! Just returned from 7 nights at Majestic Elegance. If I had had my way; it would have only been 1 night at Majestic and 6 nights somewhere else. There are literally too many things to list that went wrong; but in short; do not expect the room you booked and paid for (in our case 3 Ocean Front Suites in the private Elegance Club); do not expect help from the desk/management; do not expect a 5 star property. When we were shown our three rooms at check in; not only were they not suites; there was not even an ocean view (rather disappointing when you paid for Ocean Front!!) We were promised that the next day our 3 suites would be available and not to unpack. Next day....surprise!...only 2 suites available despite their representation to the contrary and only one of them was ocean front (by the way; this was never resolved) I have been to over 15 all inclusive resorts throughout the Caribbean and have NEVER had such a frustrating experience as dealing with the Majestic Elegance. If you choose to ignore my advice and go to this resort; do not waste your money on the Elegance Club. The other rooms are just as nice and the private beach is anything but. For the sake of the wait staff and bar staff; I must say that their service was 5 star. They were courteous and helpful (this was a key factor in that alcohol was plentiful and necessary to tolerate the frustration from the management...maybe the service staff should run the resort...)In conclusion; I cannot recommend this resort. If you have already paid for your stay; look into a refund and stay at one of the many; beautiful and established resorts in the area. The Majestic Elegance is just not ready yet!
1068246,Roch99,01/05/2009,Never stay at a hotel that just opened Overall I would say the hotel has potential to be great. I would never stay at a hotel that just opened ever again. We thought we were safe because it was suppose to open in November; but they were still building rooms while we were there and many areas were not finished yet including the spa. Our room flooded the first night and it took them a while to come and fix it. It took them 2 days to fix the lock on our deck door. English speaking employees are minimal which makes communication difficult. The pool was very nice and it was easy to get chairs probably because they weren't full. The ocean area was also nice; but very crowded. Restaurants were okay; but the buffet was better unfortunatley. They had a dress code; but never identified what that was on the website. Men had to wear long pants to all restaurants and the closed toe shoes in the french restaurant. But; this was not always enforced. The calibre of the food did not fit the need for a dress code. Housekeeping - you were never sure if you woudl get towels and which size. Some days we would get face cloths other days not. They give you a passport with numbers and information; but some of it is misleading. For example; room service is open at 6am and the nuber to call it is not open until 7am. So how are you suppose to get room service before 7am??? We found out later we could have phoned the front desk. A room servie number shoudl follow the room service hours. Overall; I wouldn't say that this was a 5 star hotel and for the money we paid it wasn't worth it.We did however get exceptional serve from the bell man - Julio. When we first arrived he brought our luggage to the room; but explained the layout to the hotel to us - thank god becuase there were no signs. He actually went out of his way to give exceptional service; was very friendly and helpful. We requested him on the way home to get our luggage too. His english was very good and he was quite knowledgeable. He was worth every tip he received.One good thing was the room size - they were a great size.
1068246,wisperwood,01/05/2009,Wanted a Vacation; Got Frustration In my years of travel (six countries this year) this is the first time I have felt compelled to write a review on accommodations. Returning to the Dominican Republic for a weeklong stay over the New Year was an exciting prospect and this new resort promised to exceed the experience of our previous trip. The joke that this hotel was five star was evident upon disembarking from our transport. Sorry this place was neither Majestic nor Elegant. During the frustration of trying to get our rooms; the woman at the desk informed us 鈥淵ou should not trust your travel agent; you should have called us directly.鈥?Are you reading this Travel Agents? It went downhill from there. We were lied to repeatedly; over the course of check in day; and the next; as to when the rooms we had paid for would be ready. We were told NOT to unpack and wait those two days to start our vacation. We never did get them.The problems with the room they stuck us in are literally too numerous to mention. My five traveling companions and I joke now that when we have any mishaps with future trips; this will be the hotel we compare all future problems to. My advice; if you can get your deposit back; rebook at another resort. Period.
1068246,harley6197,01/04/2009,Not a good Experience Resort just opened in October of 2008. This should have been a signal. But we went anyway. Hotel is/ was not ready to open. Numerous mechanical problems.. TV's didn't work; Lack of hot water at all times. Power outages every day; No shower head installed in one of the three rooms we moved to. (When shower was turned on the water came thru the ceiling in the next room thru an open pipe in the ceiling that should have been connected to the missing shower head. ) Staff was totally overwhelmed; undertrained and really didn't understand or know how to respond to all the issues. Their response was to offer a 25 minute massage at the sister resort ( their own spa was not even built yet although they advertised having one.) if you released them from all responsibility. My main complaint was the fact that I paid for a one bedroom Suite but never got to stay in one for the entire 7 days. We were takened to one on the second night but it was missing an extra bed (which we specified upfront; had two non working TV's and of course had the imfamous no shower head and very flooded bathroom when we turned on the shower.) Most of the staff tried to be nice but generally was so distracted with the problems they were simply ineffective. I tried to turn in my beach towel one evening and the staff absolutely refused to take it. You could be having a focused one on one conversation with the staff and they would simply start doing something totally unrelated ( walk away; start another conversation with someone else; claim no english understanding; etc. It was like being with a group of puppies with a 5 second attention span. Give them a year or so to get the problems worked out before you go. I'm currently working on getting a refund for the difference in the One Bedroom Suite I paid for vs the room we actually stayed in. I will update the reveiw to tell you how that goes. It DID NOT go well at the resort so I'm working thru my travel Agency.
1068246,harryliz,01/04/2009,Great Holiday! We just got back yesterday from a week's stay at the Majestic Elegance Resort. There was myself; my partner; my 13 year old son and 10 year old daughter. We were very happy with everything during our stay. The room was luxurious and if you check out the website the pictures are very accurate. Because we were a family of four and I didn't want my kids to stay in a room by themselves we originally booked a room with 2 beds. Our first room had 2 beds but they were only slightly larger than single beds and wouldn't have worked for us. We went back to reception and they were happy to accomodate us. We ended up with a room with a king sized bed which also has a small day bed/couch that my daughter slept on and they provided another single bed which fit in nicely where the couch was. Since there are many families with younger kids it would be a good option for them to have rooms with a king and maybe bunk beds or something similar - the rooms are large and can easily accomodate this set up. That was the only glitch of the week and was quickly resolved. The food at the buffet is plentiful and fresh with lots of choices. The restaurant at the beach also has daily breakfasts and lunches which were both very good. We ate at all the other a la carte restaurants. The steak house was excellent; japanese was fun with great food; italian was our least favourite but still very good. You have to get used to the somewhat slower and less efficient service at the restaurants - it's like that everywhere in the south so just accept it. We saw lots of people complaining about not getting their wine glass filled or their coffee first thing in the morning. Very stressful holiday if this gets you down! We were there over New Year's and went to the buffet for dinner. They went all out with the food - it was amazing!! The pool was fantastic; the beach was beautiful. We had perfect weather. The lobby bar and surrounding area is a great place to play cards; games etc. and they make really good cocktails! My favourite was the cosmopolitan! The entertainment is nightly in the theatre and all nights had great shows. I wanted a relaxing holiday and didn't really leave the resort. I was expecting to get a bit bored but did not at all. A very beautiful resort with lots to do; fantastic food and great service. We had a great trip!***One caution about the beach. . . if you like to walk on the beach there is an area about a 20 minute walk west where the ocean is quite rough. It is directly in front of a huge resort that is currently being built. We went in one day and body surfed the waves which was great fun. My kids went into shore and I followed about 10 minutes after them. By the time I went in the currents had changed drastically. I am a very strong swimmer and used to be a life guard so I know how dangerous water can be. The undertow from the waves was so strong that I could barely stand in 3 ft. of water. I was only a few feet from shore so managed to get in by getting 'surfed' in by the oncoming waves. My partner came in a few minutes after me and is also a very strong swimmer and is very safe. He was trying to swim front crawl toward shore and was being taken out further into the ocean (going backwards!). He eventually did the same as me and surfed himself in. This was only 5-10 minutes after I had come in and the currents changed that quickly. I was very thankful my kids had already gone in. The next day my partner walked along the beach again and in the same spot there was a man on shore that had drowned. The body was still on the shore and there were many police there so it had just happened before he had come upon it. Very; very scary. They should be posting warnings at this area and also informing guests as part of the info that you get when you arrive.
1068246,rhoderunner42,01/03/2009,how the elegance stoled christmas How the majestic elegance stole Christmas鈥?br/>Do not go! I have never seen so many unhappy people on vacation in my life. Below are a few reasons on why not to go. Resort smelled like sewage Pools beautiful however ice coldShowers leaked several times (no apologies 鈥揳sked to change room was told 鈥渘o鈥? Bathrooms not private (gross) No hot water for a day (the entire resort- I was told when I wanted to change rooms) Electricity did not work in half the room or patio ..Sliding door lock always broke after being repaired twice we gave up.. Food was horribleRoom service cold and always wrong (no apologies) Mosquitoes in room Construction of the resort is terrible and in constant repair (noisy and disruptive)Service was poor to say the leastElegance Club a joke (almost everything promised is a lie)No beach chairsDrinks were horrible Management staff not professional or empathicHotel and gifts shops cannot make change (I could not buy an 18.00 shawl with a 20.00 bill (I was told to go to 3 different locations for change) Did not get to have dinner at any of various restaurants on New Years Eve due to lack of availability Was told at the gift shops and cigar shop (located at the colonial sister resort) that they did not take credit cards on some days and other days the credit card machine was not working or if we used the credit card we would need to pay 18% tax. If we paid cash it would be less. We complained several times and never received an apology.;they simply were overwhelmed with complaints and did not care. We asked to change our room because of the multiple floods; smell; no hot water were told 鈥渘o we will send housekeeping or maintenance 鈥? The lobby and concierge area for the 鈥渃lub members鈥?were always filled with guests with complaints and you would constantly hear other guests complaining at restaurants; pools; beaches. At one point a helicopter was passing overhead and one of the guests yelled help save us from the resort ;which brought big laughs from many many of the guests.
1068246,Raisanak,01/03/2009,AMAZING! The girls with Moskito :)
1068246,WLUBBA,01/03/2009,Elegance or Redundant Colonial? My name is Ariel Rochman and I'm 20 years old. I just arrived after 2 weeks at the Majestic Elegance Hotel; the sister resort of the Majestic Colonial in Punta Cana. Last year; I spent Christmas and New Years' at the Colonial; so I can give you a comparitive analysis of the resorts. First; when you go to Elegance; you basically get all-access privileges to the Colonial side and its amenities; this is not available to Colonial guests. Hence; we went to Matsuri Chinese Restaurant and the Caribbean restaurant on the Colonial side after we had tried and tested the Elegance restaurant offerings. Further; we utilized both beaches and beach buffets; activities and pools (and obviously the bars). Secondly; their are many attractions that have been consolidated (or combined for less formal wording) such as a brand new discotech in the middle of both resorts. This is a huge improvement from last year; in which the disco was 1/6 the size. The Spa is solely on the Colonial side and the Casino as well. This is fine as the walk isn't far. But; their are a multitude of differences. ELEGANCE PROS:The quality of food is one-star above on the Elegance side; the drinks offered are more premium; the rooms are more spacious and the bar and room service is much more prompt. The beach is more spaced out and their are beds to lie on (very comfy). The rooms have crazy shower installations and the power is based on motion sensors. Also; the gym is 100x better than the Colonial gym; with new equipment; more space; and more variety of machines.ELEGANCE CONS:For young adults my age; its too quite for my liking. Their are little activities other than Bocce ball and the volleyball courts. Its much more quiet; perhaps to the liking of the older; more mature crowds. The pool is not connected and its not used very often; the resort is still finishing construction (Jan. 2008) so their is still some quirks with the rooms.BUT; the main differentiator with both hotels has to be the personal interactions with the staff and just how far they are willing to go to ensure your satisfied. I was on a first-name basis with all the staff and they knew me very well and very quickly. In my honest opinion; they deserve more pay then they currently get. I'd like to make special recommendations and positive reviews for:Francis-Bartender at the Elegance Lobby BarRoberto- Bartender at the Elegance Lobby BarPedro- Bartender at the Elegance Lobby BarTomas-Bartender at the Elegance Lobby BarErnesto -Bartender at the Elegance Lobby BarBeach front/Restaurant Staff:Caroline - Beach and French RestaurantBrenda - BeachRonnie - BuffetRobinson - Steakhouse and Beach BuffetBenito- Beach and BuffetFrancesco - Pool side barBeach Staff:Yan-activitiesHenry- Host of the shows; and all-around operations manager (seemed like)Alejandro and Elsa at Gymnasio Jose- Minibar service on Elegance sideGracias e' Feliz Ano Nuevo to everyone!! Email: roch3020@wlu.caAriel Rochman
1068246,russ44Ottawa,01/03/2009,After a bad start; it got better Favorite spot
1068246,jov,01/03/2009,Great Stay Dec. 26; 2008 - January 2; 2009On arrival; we were advised that our room would be ready by 3 pm. We went to the buffet; followed by a walk on the beach and shortly after 3 pm we were taken to our room (Colonial Junior Suite). A worker was putting last finishing touches on the hot tub area which was not a big deal to us. We had two balconies; one facing the pool and ocean and the other with complete privavcy; comfortable lounger for two and hot tub. Our room was beautiful.That night we discovered switch for lights in bathroom and shower did not work (they stayed on all night). We called in the morning and they were fixed right away. That was the only minor problem we had with our room. A friend staying in Junior Suite also had no problems and a beautiful room. We had buffet for breakfast every day and found the choices to be excellent. The baked items were decadent. We had dinner at the Italian Restaurant twice (lasagna was served stone cold and veal scallopini was dry one night and excellent the other. Aside from that we still enjoyed our meals there. We had a wonderful evening at the Gourmet Restaurant (greeted with champagne) as well as the Steakhouse and the Sea See (shrimp lobster) overlooking the ocean. This is where we also ate our lunch every day; which was a buffet with lots of choices and a couple of new things every day. The cakes and baking were outstanding. New Year's buffet was superb. Greeted with champagne at the door and there was everything under the sun on the buffet - it was a real extravaganza. We found all staff to be attentive; friendly and quick to serve. Before going; having read some of the reviews and room problems; I was worried but I can now say that this was one of the best holidays I have ever had (cruises included). The people were excellent and any issues we did have were remedied in short order; including lack of face clothes. Initially; we did not get any in our room but when we asked they were there every day following. Staff are very eager to please. There was champagne and fruit plate in our room on arrival and again champagne to enjoy on New Year's Eve. New Year's eve; there was a band; excellent show; and fireworks. In all; we had an excellent time at the Majestic Elegance. We saw every day; workers ironing out the room and facilities problems but again; we had two rooms and both had no problems that weren't fixed within minutes of letting the front desk know. Would definitely go back.
1068246,RedDeerAlberta,01/02/2009,Awesome Vacation When we booked our vacation in late October our travel agent told us the hotel was fairly new; what she obviously did not realize is that it had'nt opened yet. When we arrived on the 10th of December it had only been opened for 3 weeks. Wow.... the reception area was amazing we were greeted with a nice drink and cool cloths. Donald had us checked into our room quite quickly. When we walked into our room we were amazed at the size and how spacious it was. The Bellman told us that we would be the first to touch anything in this room. Of course with anything new there are going to be some growing pains (at this point we expected some blunders to happen). With the few incidentals that happened to us it certainly did not affect the quality of our vacation. I will probably never be at a resort again that is this new. My Husband and I took our 2 children 13 and 10 they had the time of their lives. They could eat anytime they wanted and the slushy drinks were endless. My daughters most memorable moment was being able to eat and drink whenever she wanted; and my sons was being able to play pool. I have read many of the reviews and the funniest is the one that said you would have to have eskimo blood in order to swim in the pool; LOL. We are from Alberta Canada and we found the pool quite nice to swim in once you got in ... FYI none of us are eskimos LOL. The beach was awesome and the waves were fun to play in. We went to all but one of the restaurants (French Gourmet; our son was to young to eat there age restriction of 12 years old) . The 1st restaurant we went to was See to Sea and we were greeted by Nelson and Lisby; we told Nelson our names and he never forgot who we were greeting us by name everyday (hey Nelson I hope your Daughter liked the Air Mattress!) . The second Restaurant was the buffet everyday we went in there we were greeted with an amazing smile and spanish lessons from Elizabeth (Elizabeth you inspired me to take Spanish Lessons) we grew quite close to Elizabeth. Ronnie was an amazing waiter and of course we cant forget our little friend Neaudy - the buffet was our favorite place to go daily not only did it have a variety of foods but it had the most amazing staff. The Italian restaurant was good the staff were nice the wine (awful) I ordered a bottle off the wine menu; worth the $22 to drink a nice glass of wine and we were able to take it outside to watch the entertainment. if you like good Red Wine this is what you may have to do to. The japanesse restaurant not only had great food but also the cook was entertaining and funny (thank you for the laughs) . The steak restaurant wasnt to our fancy I beleive only our tastes (we live in Beef Country). The animation team at the resort were amazing they were there playing ping pong; board games; volly ball etc during the day; and were there to dance with you at night (Say Hi to Yan and Panoma; they are great dance teachers) One tip I have for you if you smell sewage in your room close all your sink and tub drains (we think they didnt install pea traps in the drains) once we put the stoppers in the smell went away. If you are not able to shake off the fact that all towels may not arrive everyday with the face cloths; the rooms do not get put together early in the morning; or that a light switch may fall off the wall; I would suggest another resort. If you want to eat well prepared food with lots of variety and experience amazing staff that interact with their guests than the Majestic Elegance is the resort for you.
1068246,brobbvac,01/01/2009,Not great lots of problems Unfinished work near whirlpool
1068246,KimmyW124,12/31/2008,Majestic Elegance Punta Cana exceeded my expectations Entrance into bedroom from the foyer
1068246,Brutus04,12/30/2008,We had a fabulous time at the Elegance My husband and I booked this flight not knowing that the hotel would not be completed when we arrived. After a little bit of stress; we decided not to cancel the trip/hotel and boarded the plane not knowing what we would have when we arrived. We were lucky and booked the Club Elegance level (which I would highly recommend) and right from the start - our butler Angel took us on a walk through the grounds pointing out amenitites which made us feel welcome. We walked to the beach into a private lounge where we were greeting with drinks and appetizers and personally checked in. We did have a few hicups the first night with our first room - the drain was plugged in the shower and it flooded our room. The next day they moved us over to the opposite side of the resort and the room was perfect and functioned just as it should the rest of the trip. The bed was new and very comfortable and the bedding was higher end. We found the restaurants great! The best was the Japanese Steak restaurant. The bartenders were funny and talkative - we recommend asking for the Caiparina. The staff went way out of their way to make sure we had everything we needed. They cleaned our rooms several times a day and did extra things in the room to make it romantic and inviting. Tips: you need to ask for the top shelf alcohols. They have them - they just don't give them unless you ask. They also have a really great wine list but they don't have it out. Once again; you have to ask for the Sommelier the List and they will bring it to you. (extra cost for the good stuff but worth it). Go to breakfast early - the good types of fruit tends to run out by mid-morning - or ask for what you want they will get it for you. The bar up top on the main lobby makes the best Capuccinos. Pitfalls - this is a brand new hotel so there will be hiccups here and there. Ask to be moved if you are not happy with what you get. Also; the foliage needs a few months to grow up. Overall; we felt we had a wonderful vacation and are planning to come back. We would recommend this to our friends. Get the Club Elegance package!
1068246,noonanjeff,12/30/2008,A staff that does a difference chef thomas
1068246,Mircom,12/30/2008,Excellent Beach - Hotel construction woes An otherwise excellent holiday was initially marred by construction glitches. Upon arrival; we were asked to wait until our room was ready. We were invited to dine at the buffet while waiting only to be told by the staff at the restaurant that the buffet was closed. After speaking with the restaurant manager; we were escorted to the Italian restaurant where we enjoyed a delicious meal. We returned to the Front Desk and Rafael Norburto Aquino; a bellman for the Hotel; took us to our room. The one bedroom suite was gorgeous; however; both the light fixtures in the shower and toilet areas were dangling from the ceiling. There was a box of electrical bits on the floor. Rafael very professionally moved into action and spoke with several people to have the wiring completed. We were impressed with his professionalism and fluency in English which was a life saver because we unfortunately speak little Spanish. He also arranged to have a second bed delivered. We had requested this when booking the hotel; but there appeared to be no record of our request. After a few hours; the suite was finally available for our use. We took a shower only to find that there was a cap on the drain and the room flooded because of the lack of proper drainage. We called the Front Desk three times before someone finally called maintenance. One hour later; a maintenace person came and using a screwdriver; broke a hole in the cap to allow the water to drain. It took another 30 minutes to have someone mop up the excess water. Apparently we were the first guests to use the suite. The wait staff in the restaurants are excellent as is the food. We recommend the Italian and Argentinian restaurants -- and the buffet has an excellent variety of food. In the late afternoon; we would listen to a great piano player who also performs in the French restaurant.We were also impressed with Olmaira; the Manager of Guest Services. We did speak with her regarding our challenges with the hotel and the professionalism of Rafael.Once the construction glitches have been remedied; this will be an excellent hotel.
1068246,vpellerin,12/30/2008,Fun in the sun! Beach
1068246,9Kris,12/29/2008,Awesome We were at ME 12-19th of December and had an awesome time. Any issues we had were minor and not really worth giving a second thought. The pool feels cool yes; probably because its so hot outside?? Who wants to go into a warm pool anyhow? It was actually very refreshing. . The staff are all very friendly. We had house keeping make up our room in early afternoon and exchange towles again in the early evening. So we always had 4-6 towels everyday for 2 of us. MInor water leakage from the shower stall but we just wedged a piece of the soap in the corner of the floor under the door and kept a towel on the other side. Maybe use a little less water pressure then you would normally use... definately not a big deal. We left housekeeping and the mini bar guy a buck or two each day and also a small gift some days they took very good care of us. The fridge guy often left chocolate's and extra bottles of whatever we had drank most of (beer or water usually). A few days we came back to our room after the day at the beach to find a freshly drawn; hot bubble bath in the jacuzzi. Our air conditioning always worked great so it was nice cool in our room. No they dont renew the liquor in your room but why would you be drinking that much in your room? There are bars everywhere. Elevators always seemed to be working; didnt use them much; 3 flights of stairs isnt very much if your able. We brought our own scented candle but didnt need it. The hotel shouldnt be expected to provide that for you? A couple mosquitos in the room but thats all. Didnt use any repellant. The electricity in the room turns off after you've been gone for 30 min or so which is great for energy conservation (A/C stays on though). This may be why some people think there are a lot of power outages. Unfortunately it also resets your alarm clock so dont bother re-setting the time every time you came back to your room. There was one block of rooms still under construction but they are pretty well only working inside. You didnt hear the noise much but if you did it sounded so far away that it was never a bother.Very organized at the beach with activities. Volleyball everyday 11am -1pm and 4-6pm. There was often bocce and other tossing games going on. Plenty of boogie boards to use in the ocean. Beach always very clean.Something for everyone at each restaurant. We ate at all of them except Il Gourmand.I think most people will enjoy themselves here if you truely want to. Book with confidence. If your someone who makes mountains out of mole hills or are quick to point out every problem you can find then you probably wont be satisfied anywhere....I will definately return to Majestic Elegance.
1068246,FrequentDRvisitor,12/28/2008,Majestic Elegance short synopsis I don't want to repeat so many reviews; which were posted regarding this hotel; so I'll keep my comments short. We stayed from Dec. 13th through the 20th. Our interactions with staff were very good; although a lot of staff workers are new; so they are learning about their jobs on the job :); however - the they do make a great effort. (I think I'll tell my VP of Sales to pay me for the effort and not the results; but it's another story). We liked the food; the beach and the pool. We went to every restaurant but French and food was delicious; although buffet was sometimes cold. The rooms need work (we switched form one room to another for the reasons; discussed in many other reviews). Many things do not work. Period. Electrical switches are mixed up; some are not hooked up at all (although wall plates were covered). Showers are problems. They leak into the rooms or toilet rooms. (BTW - if you have kids; get a second room; there is no privacy in the toilet or bathroom at all). Back to the hotel - I had a nice conversation with one of the managers and they quietly blame the construction company. The main issue in reality is the quality of construction; which is very very poor. So; no matter how hard the staff tries; I don;t see these issues going away soon. We did experience a leak from the light in the bathroom when taking the shower on our last day of stay; which tells me they will keep finding problems for months; if not years to come. The patch work is visible and something new appears daily. With the economy being where it is and given a stiff competition in Punta Cana area; there is NOTHING special about ME to pay for. There are plenty of other places in Punta Cana; where the food is great; the staff is trained and the accommodations are good. We did not hate our stay; but unless vacation is deeply discounted; we won't go to elegance again. It;s your vacation; your time and your money - why even have a little hassle; when you don;t have to. The resort is striving to provide luxurious experience; but comes short in a few areas. Family of 4.
1068246,Torontotraveler007,12/28/2008,A great vacation From Dec 20 -27Ok i ve read a lot of reviews before i went; and wanted to provide one because i found them so useful.This place is beautiful. jaw dropping grounds with beauitful pools and the beach is one of the best i ve ever seen..The people are unbelievable...so friendly and will jump to your every need...anybody complaining about the people are simply lying..they were great.Its almost finished and there were some small issues with the room; but nothing that wasnt fixed immediately after a call to the front desk.The food is fantastic..def 5 star quality...You will enjoy this place if you go....
1068246,KaileyDog,12/27/2008,Don't Stay Here This is my third day at the resort and I wanted to write my thoughts about what's going on. Check in was easy. We were greeted with cold towels and a nice fruit drink. So far; so good. That's when the problems started. Although we requested a room with two double beds; when we arrived at the room; there was only one bed. The bellboy called the front desk while we waited outside the room for fifteen minutes. We dragged our carry on luggage back to the front desk (which was quite a hike since the property is quite large) while one of the manager apologized for the mixup and handed another set of room keys. Unfortunately the second room that we went to was occupied (oops; that was quite a screw up). The third room was ok; although it had some issues (which I'll discuss later).Pros: The bar and restaurant staff is great. They jump over backwards to take care of you. Slip them a few bucks and they'll remember you and take care of you. No one seems to tip here; but a little money goes a long way. They're hard working folks and do the their best to take care of you. The grounds are beautiful and they're always maintenance people cleaning. The pool is nice and big although you've got to be crazy to swim in it because the water's sub-zero. The lobby bar and piano bar are beautiful and elegant. The beach is pretty.Cons: I don't know where to start; but to sum it up; they never should've opened so early. Half the rooms aren't finished and there is construction all over the place. Our room; in particular has many problems. When you take a shower; the toilet (which is adjacent to the shower) floods halfway through the bathroom area. The floors are made of marble and an inch of water on the floor can be quite nasty and unsafe. The tv is on the desk (not mounted to the wall as it should be); there are several open electrical outlets; there is no outside handle to the patio door; the room is halfway painted; the A/C doesn't work half the time. The food is terrible (PLEASE don't go to the French restaurant) and I think I will be losing weight on this trip (which may not be a bad thing but considering you paid a premium amount of $$ for a vacation it would be nice to eat well). The elevator was broken for two days. They clean the room really late in the day (after 6; which I think is completely unacceptable). Today I called housekeeping for extra towels three times (which I need to mop up the flooding floor). By 11:30 p.m.; there were no towels; so I dragged myself up to front desk and yelled at them. I waited a half an hour at the desk until they brought them to me. They pump seriously annoying music through a sound system that runs through the entire property (mostly by the pool area). Drowning it out with a iPod is the only answer or else you will go nuts. The beach is narrow and crowded.I have spoke to several people that I've met and most of them have had problems; some worse and some better. My advice to anyone considering staying at this hotel....DON'T. They might work out the kinks in the next 6-9 months or so. Then it will be a fabulous hotel. Management cannot cope with all the problems. Worse; they just don't care. They NEVER would consider comping your for anything; refunding your money or apologizing for what's going on. If I could; would leave right now. It's that bad. Save your hard earned money and go somewhere else and don't make the mistake I did.
1068246,Lebronc33,12/27/2008,True Paradise Hector Y Henry
1068246,Idotravelalot,12/26/2008,No clim; half of hotel features missing; bad food; power outages; Be prepare for 3 stars vacation. From the hotel feature; half is missing. We got there and they could not find our reservation. they took 2 hours to get a room for us. They came about 340 times for the air conditioning which is still not working. Test it! put the temperature at 25....no difference.....we where at 26c; all week.....very hard to get us Vodka or Grand Marnier....service is crap and hotel is crap overall!!!!! sometimes they will deliver drinks to your room; sometimes they will tell you its not inclusive....pool cold and no Bali bed on the beach....the elegancer club is bullcrap.....go to bahia principe; excellence; paradisius or bavaro princess....those are way better......
1068246,Huet38,12/25/2008,Somebody get me out of here !!! I m still here and I m on the internet looking for a quick way back home !!! The food is terrible; the staff is lazy but the room is nice; when there s electricity . Of course; air conditionning is optional . Don t waste your money of the Elegance Club ..half the thing they promise in the booklet are not even available . Forget your pillow menu; your aromatherapy or anything that would make your trip special ...took us 4 days to get the slippers and the exclusive bottle of crap champagne is not exclusive ... the 4 bottles of alcohol they promise in the room are as follow ... a 2 once bottle of vodka and 3 x 10 ounces of rhum; scotch and bailey s ... and yeah; they re not renewable !!! pools are cool if you have eskimo blood I guess otherwise you could probably use it to keep your drink cold. The Elegance Club has a self serve bar ; which is a cool concept ; they only forget to bring alcohol to the bar ... i ve been begging for vodka for 2 days now ... that s beside the international beers that are well presented in the booklet; yet unexistant once at the resort ...
1068246,TorontoSolex,12/24/2008,Truly Elegant Majestic Elegance is truly Elegant We knew that booking a new resort meant taking a chance withcompleteness of the resort; but we wanted a new resort and were willing to overlook some incomplete things.We were extremely happy with our choice. The rooms;restaurants;grounds;lobby;pool;etc. were excellent. All the staff were very friendly and helpful people.We would like to mention following few we got to know better:Entertainers: Marie Elena;Yan;Walter[Moskito]DJ BeyeBars: Frances;Wilson FelixMeal Times: Miriam;Jacqueline;Alberto;Micheal;Francisco; Franklin CedenoThe Punta Cana beach is beutiful and walk on the beach either side of the resort is great.The food in Steakhouse Japanese was excellent.From Rose Aziz Toronto. Canada.
1068246,vtrab,12/22/2008,Great Vacation December 2008Traveled to the Majestic Elegance from Dec 8th -15th. First question I know everyone wants to know is Is it finished?. Answer No but almost there. The Elegance club areas are;and 2 1/2 of the main room areas are almost there. From what I could see only final furnishings and some fixtures in 2 of those buildings. Landscaping is done and things just need time to grow. You can see some of the areas that were finished first by the way the grass has taken and flora has grown. Main common areas:Lobby; Theatre; pools;restaurants(all): are finished and beautiful. They were still working on a building which was housing some shops and Disco. The Disco opened on our last night. Large and loud. It was fun. Room:We arrived after 12am and had booked a Colonial suite(2 jacuzzi room). We were taken to our room and it was a regular suite. Beautiful but not the room we booked. Bottle of champagne and plate of tropical fruit along with a welcome letter with our name hand written on the envelope.(nice touch). I just said to Bell boy that this wasn't the room we expected. We went back to reception and understandably they asked if we could stay in the room for that evening because the room booking personnel were not in until the morning. Not and issue to us as this room was beautiful and the open mind attitude was turned on. Next day after our welcome meeting with our Sunwing rep we meet with Orlando. He took care of everything. From what I could tell there are not many of the Colonial rooms and only a few were finished. We then were taken to a 1 bedroom suite. Holy gorgeous!!! Living area with couch; chair; table for 2 work station; LCD TV; bar area with liquor and fridge; coffee maker. Bedroom area with 4 poster king; sitting chair; Jacuzzi tub. another LCD TV. The balcony wrapped around the corner to the living area sliding door. Of course another bath area. It was absolutely beautiful and huge. They also offered us some extras for our inconvenience for the first night we were there.. a one hour couples massage and free internet for the week since we were not in the Elegance section so internet was not included if you didn't have your own laptop. Pool areas were also fantastic. Lots of loungers; Tikki shades. Swim up bar; towel area and another bar are which wasn't open because of the lack of people but was finished. Staff would cater to what ever you needed. Beach area was also beautiful(hard not to be on that beach). This was one of the areas they were still working on. They were putting the finishing touches on the water sports building. It was done by the time we left. Restaurants were awesome. We did not go to the French or Japanese; the Italian and Steakhouse were great and so was the Buffet. If you wanted a burger they cooked it; there was fish; chicken; pork; steak and pasta cooked to order. If you can't find something there then you probably shouldn't travel. Very fancy display and service. You had 3 people making sure you were taken care of at all times. By far the best service we have ever experienced in our travels. As far as the ongoing work; it didn't affect us at all. in the week we were there I heard a saw a few times and the odd hammer but no different then a mower running cutting grass once in a while. There were workers around concentrating on one building which was closed off. Super polite as well. It is a soft opening and our first time going to resort doing this. We did talk to people who had small problems with their rooms; ie. lights not hooked up; only cold water working.. but they were all taken care of as well. Considering the money we saved and the fact our vacation didn't suffer one bit I would advise anyone to go here. I do realize we may not have been as lucky at another resort but that is a chance you take. This will be a 5+ when it's done!!
1068246,lovetravelMass,12/22/2008,Majestic vacation I won't repeat everything in previous reviews so I will give my highlights:Room:Arrived Dec 15. Check in was super fast; was brought right to the Elegance Club. I booked Elegance Club junior suite; got room 4136. Room was beautiful everything worked just fine. Some details looked rushed like marble cut but not finished; grout missing in certain spots; TV not mounted on wall; switches wired backward. But it all functioned OK so we didn't complain about anything. We did hear of this shower flooding issue in another room. Ours had a little lip in the tile to prevent this. We also used jacuzzi every day it was awesome. Maids always left fresh flower petals every day.Grounds:Everything was super clean and staff was working nonstop to keep it this way which we appreciated. A few things are not finished such asa couple fountains not having water in them yet; but minor stuff. Bali beds at pools were so nice to relax on. Club terrace bar was beautiful also don't miss it!Food:We thought food was average with exception of Japanese steakhouse. That was fantastic; lots of sushi to pick from and the hibatchi was tasty and entertaining. French restaurant sea bass dish was very good; but other courses were just OK; soup was very salty. Only 2 entree choices to pick from at this place which we thought was too little. Italian was good; we went for breakfast and lunch also. The buffets were typical buffets; lots to pick from so you can find things you like. They made fresh pitchers of fruit smoothies at Flavours buffet; great! Also the pineapple was so sweet I couldn't eat enough of it. We never got sick and we tried everything.Beach:Excellant like other reviewers posted.Elegance Club:The private lounge was very nice with free fast internet connection. They always had snacks; drinks and espresso machine too. Aromatherapy pillow menu was not available yet which we were disappointed in. We got 3 bottles of liquor (Baily; johnny walker black and vodka). Also had bottle of champagne waiting for us and a Majestic polo shirt and hat.Staff:Cannot say enough about the staff they were so friendly and accomodating. Everyone always had a smile and greeting for us. Service was very fast at restaurants which I'm not used to in caribbean. Plates were taken as soon as we were done; coffee and drinks refilled; etc... Its helpful to know a little Spanish if you have a question about something but you get used to it after a couple days. The animation team was fantastic and shows were decent every night.We went to the disco one night at Majestic Colonial and had a fun time. We walked way down the beach past Rui and found some local shops right on the beach. Prices here were way cheaper then at the resort. Would suggest going there and haggling with them; don't take first offer they give you.have a great time!!!
1068246,poohky27,12/21/2008,A wonderful place!!! Beautiful resort lobby
1068246,robandtamm,12/21/2008,Awesome time at the Majestic Returned from the ME on December 18th. What a fantastic property. The room was great. Still a little finishing touches are needed; but nothing that impeded our enjoyment.Restaurants were amazing. Our favourites were the steakhouse and the Japanese. Food quality and presentation were up there with resort chains like Sandals.We had an elegance club room and it was definately worth the extra price. The elegance lounge was great with constant food appetizers being brought in. The rooftop lounge was wonderfull. Service was fantastic; and I especially wanted to compliment Henry; our bartender for making some of the most creative and delicious drinks.We we also the very 1st people to go to the brand new Elegance Disco. What a great club. 2 levels; very funky lights etc. Casino and late night snacks were great at the Colonial as well.Shows were great especailly the Michael Jackson tribute.Don't fret the negative comments. We have stayed at great 5 stars throughout the Caribbean and there are always negative people who spend their whole time trying to find something wrong instead of enjoying their vacation.I highly recommend the Elegance
1068246,angelfish1,12/20/2008,Fantastic time at the Majestic Elegance! Grounds
1068246,survivor54,12/20/2008,A nightmare from start to end -----Original Message-----To: travel@customercare.expedia.comSent: Sat; 20 Dec 2008 12:18 amSubject: Package to Hotel Majestic Elegance.vacation packages commentMAAL Airline ticket number 0057383984889-890Expedia itinerary number:125462992182Co code:BGP5TBCo 878 12/5/08Co 879 12/12/0Dear Trip advisor:This is our formal complain letter against the Hotel Majestic Elegance in Punta Cana D.R.We arrived at 1 PM. and they told us in reception that our room would be ready at 3pm.Then when we came back at 3PM they said 5pm. The man that acted as reception manager was rude and told us simply that he didn't have a room for us; we were exhausted and this man just didn't care and turned his face away from us I got his name; it is Daniel Fance Perez. After 5pm we went to our room and started placing our things away in drawers and hangers when we noticed the safe didn't work; the air condition was not letting cold air out; the glass door to the garden; was broken and would not lock; the remote for the TV was missing; the hooks to hang the towels outside the showers fell; I went to iron my blouseand the whole plug came out of the wall. For two days we had not cold air in our air conditioned. It took 3 men and 2 days to repair. Because of all the construction around; the mosquitos had a fiesta with us;we asked for Professional Exterminator and all they gave us was two cans of Bay Gone spray that we sprayed every time we left the room. Simply this Hotel Majestic Elegance was no 4 star hotel. everyone I spoke to felt the same. Because of the construction the mosquitos were crazy and because they had to replace the glass door and it took about 20 men to do it we wasted a whole day of sunshine and were massacred by these gigantic mosquitos.There was no entertainment. I got gastroenteritis and had to go to the Majestic Colonial doctor there; and it cost me $300.00. But that is not the issue the issue is you sold us this package which we bought and you got paid instantly and we thought that it was an elegant finished and luxurious room and Hotel and it is nothing like that. We require that some kind of reprimand and responsibility fall either to the hotel or to Expedia that sold us a package to a Hotel Majestic Elegance that was a nightmare. I will personally comment in every travel Internet web what a horrific experience this was. By the way the hotel was almost empty and they would not put us in another room and would not give us a king size bed as we requested from here with Expedia.I think that before placing and advert ise a hotel one of your people should have traveled there and see in person what was going on;the rooms are not finished! We expect some kind of retribution either from Expedia or the Hotel Majestic Elegant with luxurious rooms that have unlocked glass doors; that had to be replaced; no safe that worked; and no air condition.Waiting for your answer;MA
1068246,TOMag,12/19/2008,great fun but watch out for the mosquitos!! Visited the ME from Dec 11-18. Two familes with young children. We have a one year old and my sister has a three five year old. Rooms - We had a majestic junoir swim-up suite. The room looked gorgeous when you first walked in; but as the week went on we noticed that the workmanship looked rushed which was unfortunate because the finishings were beautiful. We noticed a sewage smell in our shower on most days that would only go away if you ran the shower. There also was A LOT of mosquitos. We usually travel twice a year to the carribbean and this was definitely the most mosquitos we have ever encountered. I would strongly suggest bringing room bug spray. We were told be another guest on the last day that you can tell the management about the bugs and they will spray for you. We would have been reluctant to do so with our little guy in the room as we would not have known what they were using to spray. Spoke to some people on the plane who stayed at different resorts and didn't have the same problem with bugs.That being said; it was a comfy bed and we didn't spend all that much time in the room so it was good enough for us.Beach - Amazing; amazing; amazing!! We spent our mornings on the beach every day with the kids. It was perfect! One of the best I've been to. Pretty wicked waves and undertow a few days; but I love playing in rough water. Not great for the kids; but they enjoyed the sand just as much as the water.Pool - the pool was our afternoon spot. Most of the pool has a ledge a few inches under the water that works perfectly for little ones. Food - no complaints. Found something every day that our little guy would eat. A few tummy issues amongst our group; but nothing too bad. We did eat at all of the resturants during our stay. Strongly recommend the Steak House. Staff - Fantastic!! I feel that the staff go out of their way to make your stay great. We especially found Ronnie (sea see during the day; flavours at night); Dulce (Flavours/Day; Steak house/Night) Blas (Flavours/Day) to be exceptional. They really helped to make our stay special. I was worried because we had read about exposed wires all over the place in other reviews/forum. There are exposed wires in many places; but I found them to be in areas that you shouldn't be walking anyway! eg; ponds gardens I didn't find them to be close to the walking paths or within reach of tiny hands.We also had a great photo session with Kelvin Fillipe and had some casual pictures taken by Laura on the beach one day. We are very pleased with the pictures we purchased. All in all; one of my favourite vacations ever. The resort is going to be amazing when it is all done; but it is wonderful right now as well. There is lots of work going on; but I didn't find it interfered with my vacation. Would be pleased to answer any questions.
1068246,sydneystl,12/18/2008,Nice time at the Majestic Elegance After AA forced us to miss our connecting flight to Punta Cana from Miami; we arrived a day late to the ME. From recommendations from TripAdvisor message boards; I arranged our airport transfers through http://www.dominicanairporttransfers.com/ which I recommend. It was US $130 roundtrip for 7 of us. The driver was waiting for us; so we were able to skip the multitudes of other people waiting to offer or arrange our transfer. Anyway 鈥?just a shout-out for that company. Due to us being a day late; they鈥檇 actually already been at the airport the day before waiting on us when I called; and they didn鈥檛 charge extra or anything for having to make the trip 2x for us. Also 鈥?we just saw a credit on our accounts from Bookit.com (who we booked through). The resort refunded us a night鈥檚 stay due to us not being able to arrive when we鈥檇 originally booked. RESORT ARRIVALWe arrived at a very impressive and huge open-air lobby. As we checked in; we were served the Majestic鈥檚 signature drink (non-alcoholic when you check in; but trust me; ask for one of those with rum at the bar. You will not be disappointed); and we were given refreshing cloths. We were upgraded one level up to the swim-up suites. We didn鈥檛 ask for the upgrade; but we didn鈥檛 question it. The check-in was quick and our rooms were ready (4 pm鈥檌sh?).ROOMSI was nervous about this resort because I was the one responsible for 7 of us being there; so I was looking at it with a very critical eye from the beginning. I was first scared because I saw a mattress outside of our room when we got to it; and I thought; 鈥渨ow; it鈥檚 really not complete. They鈥檙e setting up beds as we check in!!鈥?But it was for a 3rd bed in our room. We had 3 of us in a double room and they brought an extra bed for us. We had originally assumed 2 of us could sleep in one bed and the 3rd would have their own bed; but the full beds are small. Unless you鈥檙e a big fan of spooning all night; I鈥檇 request a king bed. Since we were 3 singles; 3 separate beds worked ok. The room was big enough to accommodate 3 beds. There was a bottle of (Brut) Champagne (you can request a refill bottle - I know; who would want one; right? but after one; it doesn't matter so much anymore) and a fruit plate waiting for us. Upon first walkthrough; I immediately noticed a few craftsmanship issues: one light fixture was crooked; like a level hadn鈥檛 been used to put it up; there was recessed lighting in a nook above each bed and there was a spot where a hole had been cut and then they figured out it was wrong and they cut another hole for the light 鈥?the first hole was poorly patched and painted over; the marble (鈥榠sh?) shower looked wonderful (and was 鈥?4 different water outputs which was very relaxing); but some of the faucet fixtures had holes a bit larger than the fixture (it appeared they didn鈥檛 have the right tools to accurately cut and fit holes for them? So that was a little unappealing cosmetically); the showers did leak into the toilet area (but not into our room and it wasn't an overwhelming leak); our TV wasn鈥檛 on the wall (which wasn鈥檛 a concern at all) but it didn鈥檛 work and our ceiling fan didn鈥檛 work. We called about the ceiling fan and the tv and a repair guy showed up in less than a minute. He was able to fix both. The only other issue with the rooms was that our A/C didn鈥檛 seem to work as well as others in our group; but it was adequate and we did have a sewage smell/fresh drywall (yeah; if you can imagine that?) that was quite overwhelming upon first walking into the room; but we got used to it quickly; so it couldn鈥檛 have been that bad. It was MUCH worse our last day there; so we weren鈥檛 sure if it was an issue of more people starting to check in and straining the plumbing or not? This smell was not an issue in the other 2 rooms our group had. Although these cosmetic issues aren't impacting on my fun; I do think if they're aren't reviewed and fixed; it will affect people's overall perspective on this resort eventually. In the beginning; they can be overlooked; but they shouldn't still exist in an established 4 star (5?) resort.Some in our group had maid/turn down service 2-3x a day with the maids making the beds if they鈥檇 been in for a nap; but we only had maid service 2x in 5 days. They have sensors outside the rooms that tell the employees when the room is occupied so they know when they can enter and one of our roommates slept at odd hours; so that might explain the sporadic maid service. The swim-up rooms are nice and will be nice when the landscaping is better. The ground outside our room was lumpy and the shrubs separating us from our neighbors are baby shrubs and not exactly effective. It wasn鈥檛 exactly a 鈥檊arden鈥? but if the 鈥榞ardens' outside the Majestic Colonial鈥檚 equivalent rooms are any indication; this will eventually be a very nice amenity of these rooms. RESTAURANTSJapanese 鈥?We sat at one of the Teppan-yaki grills. They serve chicken; beef; shrimp; fried rice and vegetables. Not as good as some of the ones I鈥檝e been to; but it was good for an AI. Italian 鈥?In our group we covered most of the menu selections. Everyone was happy with their main selections. Their Caesar salad was made with real anchovies; which I鈥檓 not used to; but it was ok and the chicken on it was a little dried out and tough. See/Sea 鈥?The buffet by the beach during the day; seafood restaurant at night. I had the continental breakfast here once (so-so); and I ate lunch here daily. Good variety; but my favorite was probably the pasta station. This is converted to a sit down Seafood restaurant in the evening. Two of our group tried it one night and they weren鈥檛 impressed; but once again; this could be hit/miss. Steakhouse 鈥?I didn鈥檛 go to; but my group did. They were disappointed. They said the food wasn鈥檛 that good and the portions were too small. To present the other side of this; we did talk to other people who鈥檇 eaten there and they liked the restaurant a lot; so it sounded like it was hit/miss. Gourmet (didn鈥檛 try)Flavours 鈥?the buffet for breakfast/lunch/dinner near the lobby. Similar to the lunch buffet. I only ate breakfast here once. It wasn鈥檛 great; but it was suitable. I鈥檝e had better at AI鈥檚. It had the right stuff to be a good breakfast buffet; so hopefully it will improve. I never ate there for lunch; but the dinner buffet was decent. As with any buffet; some of it is great; some is not so great. I particularly liked the pizza; pasta and lasagna. I鈥檓 of the mindset that you don鈥檛 go to an AI for food quality and this was sufficient enough that I鈥檓 on a 鈥榩ost vacation diet鈥? so clearly I did not starve. BARS/DRINKSThere are plenty of bars throughout the property. Not all of them are open all the time; but there is always at least one open within a short distance. The 鈥淢ajestic鈥?drink is awesome and even the Pina Colada was better than most I鈥檝e had. They did have some premium alcohols as well; so that was a nice perk. The bartenders at the main lounge area seemed to know a wide range of different drinks which is always nice to experiment when they鈥檙e free; right? POOLThe Pools are VERY nice 鈥?winding throughout the length of the property from the lobby area toward the beach. Plenty of lounge chairs and little palapas for shade. Since we were there when the hotel wasn鈥檛 at full capacity; we always had options for a quieter place to lay out or the option to be down by the activities and the swim-up beach bar. BEACHThe beach is beyond beautiful. I could not ask for more. I didn鈥檛 participate in any of the free water activities; but it appeared to be open and ready for kayaking; windsurfing; etc. They rake the beach for seaweed and are out picking up trash all the time. The sand is wonderful; the water is clear; blue-green and good enough for swimming out a bit and in either direction for a while.ENTERTAINMENTWe went to the Michael Jackson; magic; and Circus show and the 鈥淣ight of the Stars鈥?(Cher; Celene Dion; Janet Jackson; Britney Spears; Usher; Freddie Mercury impersonations). The staff works hard to put on a good show; and they were entertaining. Two nights we ventured to the Sports bar/Disco after the theater show and it was fun to go and dance for a little while. They have a few tv鈥檚 and a DJ that plays all kinds of dance music. It鈥檚 a small area and smoking is allowed in there. There are a lot of lounge areas that make it nice for just hanging out and drinking; talking; playing games; etc. in the evening.CONSTRUCTIONOne entire building was still being worked on. You could see the rooms stacked with boxed fixtures; mattresses; etc.; but the ongoing work never disturbed us at all.There were random power outages; but they were always very short (less than a minute; that we know of) and most of the time we weren鈥檛 in the room anyway. Internet pricesFor the non-Elegance Club people; you could buy a pin number for a laptop in your room for $10 for 24 hours or the Business center was $5/30 mins. I'm not sure about the Elegance Club.
1068246,farmerfo,12/17/2008,It's gonna be a beautiful thing!!!! view from our room
1068246,Cayodale,12/16/2008,Excellent Vacation Other posters have provided very detailed reviews so I won't bother writing redundant info. I would just like to say we went with an open mind expecting to run into a few issues after reading other reviews and also because the resort was open for only one week before our arrival. Issues during this period are typical also the reason we were charged a low rate compared to rates we are seeing now; however... we did NOT have any problems during our 7 day stay. We met others who expressed issues with their rooms (majority seemed to be ground floor rooms) but ours was perfect; located on the second floor; reg suite; not in the Elegance Club. Service was outstanding from all staff we encountered. We enjoyed all restaurants (did not try Gourmet) and buffets. Out of all our vacations over the years this is the first time I felt the need to post a reivew. Guests during grand opening week who posted reviews expressed dissapointment and frustration but there seems to be a huge improvement in a short amount of time from what we've read and what we have seen for ourselves. We have enjoyed all of our Carribbean vacations; never returning to the same resort as we like try new properties each year but we absolutely insist on returning to ME some day. A huge thank you to the wonderful staff who went above and beyond their duty to ensure we had a wonderful vacation!! Looking forward to our next stay at ME.
1068246,DeeDel62,12/16/2008,Majestic Elegance is a Winner If you're looking for a fabulous place to spend time with your lover; this is for you. Took my new husband to ME for his birthday. He has treated me to the Paradisus - also in PC - on several occasions but it is higher priced and not within my budget for this vacation. I made arrangements for this vacation through Bookit.com and there was not even a snag with the reservation. As a matter of fact; we were upgraded without request and the process of discovery on a new property was delightful; thanks to the very qualified; smiling staff at the Elegance Club check-in lobby. Rooms: To die for. The room is spacious; appointed well with nice touches such as wall decor; lighting; LCD TV; etc. While there are some refinements needed; they are minimal and not one of the identified needs stopped us from thoroughly enjoying our stay. We had an indoor jacuzzi and an outdoor spa on a private roof-top deck. Wow - wow again.Food: Delicious. The best beef I have even eaten in DR was at the steakhouse here and the evening meals at the Italian restaurant left me wanting more. Seafood was pretty darn good - no one can beat the Paradisus in the seafood category; however. We enjoyed the Japanese restaurant but never tried the Gourmet French. We assessed the feedback here before leaving to be accurate. The menu is limited and didn't feel the need to venture there with so many other terrific options. All of the buffet options were terrrific and I did not select one thing that wasn't tasty.Hotel grounds and beach: Fabulous. The beach was lovely; enough chairs for all and a Bali bed available by making a reservation with Elegance Club staff. Drinks were delivered to your chair - if you'd like - and the walk-up bars were close by and staffed well. Evening entertainment has not been thought through yet. Shows were fun but not of the same professional quality of other more well-established properties. Feel that they will get there. Lobby bar was wonderful and many seating areas inviting guests to mingle and meet new friends. We found ourselves there every night and always had interesting people to talk and party with. Take Off bug spray. Mosquitoes were a nuisance and definitely noticeable. Feel the property may want to fog for these pests in early evening to keep them at bay.All in all; I feel this was a risky propostion that turned out extremely well - given the newness of the establishment. Everything about it causes me to want to plan my return. While it is hard to touch the quality of an all-inclusive Paradisus experience anywhere; I feel that this experience rivaled it for about 50 percent of the investment. In two words - LOVED IT.
1068246,squid5678,12/16/2008,Awful - could not wait to leave This was by far the worst vacation experience i have ever had. We warned by our travel agent that this was a new hotel and everything might not be open for our trip but I never imagined it could be so bad. Upon 1st arrival they did not have our reservation in their system and it took an hour to straighten that out and the manager was very rude. The when we finally get to our room it just had a foul odor; which I thought maybe I could just get used to. The room is beautiful but had exposed wires; broken tiles; back door didn't lock; A/C worked intermittently; and mosquitoes bit us all night as we slept. And then when you take a shower it floods the room. We called to have someone look at the door and AC but no one ever came and were told the slding doors all had the wrong locks. As for the food it was horrible - buffet was cold and the french place was horrendous. The positives were the wait and bar staff; all were very friendly but the bar had only one beer available - Presidente. The beach and pool were nice. Stay away from this place until it matures - it has potential but right now it is a mess.
1068246,vacahunter,12/15/2008,Fantastic!! Arrived in PC at 2:45 PM; Prieto Tours provided transfers which were pre-arranged thru Vacations To Go. Arrived at the resort at 4:30. Resort staff unloaded and tagged our luggage; notified the Elegance Club of our arrival. Within 5 minutes we had cold towels; welcome drinks and were met by our Butler Henry. Henry took us on a tour of the property and escorted us to the Elegance Club lounge for check in. Check in took less than ten minutes including the welcome briefing. We also received a DVD library list and Room Service Menu. Off to our room with Henry who had already checked our room to ensure all was well. Our luggage arrived about 5 minutes later. Rooms: We stayed in the Elegance Club Jr Suite. The rooms are fantastic; everything was provided as advertised. Along with the furnishings there was a bottle of Champagne as well as a bottle of Johnny Walker Black Label. The mini fridge was stocked with beer; soda and water. There was coffee and condiments as expected. The room itself was furnished as in the photos; king sized bed; jacuzzi; LCD TV; DVD; fantastic shower with a rainfall showerhead and three wall mounted jets; very relaxing. Everything worked when we checked in; no problems at all. The only issues we had was the alarm clock was missing the battery for backup so it blinked if the power went out and the iron stopped working after a day or so; we left a note with the maid and a new iron was in the room when we got in that day. The finish work in the room needed a little attention (such as touch up paint etc; you can tell that they had to hurry to finish; but I'm sure they'll get to it when time allows. Restaurants and Bars: We ate at several A La Carte restaraunts and visited all bars. Where to start? The food was VERY good overall. There was one restaurant closed(rotating) each night due to the occupancy rate.Sea See: Seafood for Dinner. We had Lobster; Salmon; and Shrimp entrees; all were great; appetisers we enjoyed were Octopus; Lobster Bisque and Cream Clam Soup; again fantastic. Dessert bar was tasty but not great. We had Brandy; Amaretto and coffee. Lunch buffet at Sea See was extremely good; selections from pizza; pasta bar(cooked to order); big salad and sandwich bar; cooked to order burgers; hot dogs; steak and fish. The Paella was delicious as well as hot chicken and beef dishes. Italian: For lunch we had Seafood Risotto; Gnochi with red sauce; veal carpaccio; procuitto with melon; capresse salad and Lasagne. For dinner; Veal Saltimboca; Eggplant parm and veal parm; as well as misc pasta. The food in the Italian ranged from phemominal to good; they are still getting consistent; we never had anything we didn't like; never had room for dessert.Gourmet: This is where they need some work; fixed menu; we went twice and the meals were the same. also; the food was not as good as the other restataunts. Wine list is at a supplemental payment. At this point I do not recommend the Gourmet. Steak house: Steak melts in your mouth and was cooked to perfection. We had The Cowboy Steak; Chateaubriand; and Ribs. Plenty of sides to choose from. Breakfast Buffet: Fantastic selection; eggs cooked to order; Pre-cooked omelettes; fried and scrambled egge for those in a hurry. Plenty of bacon; sausage; fresh fruits; cereal; juices; smoothies; breads; yogurts; pancakes etc. We also ate a la carte breakfast at the Italian which was very good. We also had continental breakfast in the Elegance Club Lounge; Espresso machine; sweet rolls; cold meats/cheeses and juice.Room Service: We ordered Burgers and Champagne twice as well as cocktails. Burgers were great and all was delivered in a timely manner. Lobby bars have the best selection of premium liquors; see Manuel; he'll take great care of you. All bars are open and running; the bartenders and servers will take care of you. The restaurant staff goes way out of thier way to give you the best service possible. They are truly professional and really want you to enjoy yourself. Some are new to this profession; so please be patient while they get some experience; I believe they know their jobs but are a little nervous due to rude guests mistreating them. Beach/Pools/Grounds: Beach: We walked on the beach most days; the Elegance beach is nicer than surrounding resort beaches. We heard of guests on the beach from other resorts asking about the Elegance because it's so nice. Plenty of Loungers and palapas. Server to bring your drinks; bar nearby if you want to hang out.Elegance Club pool: We had a Bali bed all day every day; pool is beautiful; talk about being spoiled; water was perfect.Main Pool: great pool; more loungers than people; great bar and bartenders. Grounds: Groundskeepers everywhere working for perfection; it'll take a little while for vegetation to grow; and every detail to be perfect but they're at it constantly. Still some lighting; speakers etc to be installed; but they make great progress everyday. Activities on and off the Resort/Hotel: The animation teams were at it at the pool and beach; we are loungers; but those involved seemed to be having a great time. We went to the Casino and Disco at the Colonial and enjoyed ourselves; they could use a good cleaning but were passable. My wife had a massage at the Colonial spa and loved it. Both the Elegance and Colonial have nightly shows. The Elegance has live music outdoors each evening weather permitting. We did not do any excursions outside of the property. Other Comments: We were a little nervous going in due to the negative reviews (which were true from what we were told while we were there) but all was fixed/adjusted as far as we felt. Any new operation will have problems when it opens. The staff is no less than phenominal; we were treated like royalty. They strive to enhance your stay as time goes on; I just can't say enough about them. The resort is beautiful and will be better and better as the days go by. There was a little bit of noise from the workers; but they have to get it all done. The ongoing work didn't bother us. If you stay in the Elegance Club and Henry is your butler you will be amazed how he works to make your stay perfect.
1068246,Jillk7,12/15/2008,Paradise!!!! We LOVED the Elgance.We also went with an open mind; kind of expecting the worst after all the reviews; and were very pleasantly surprised.We booked a Jr. Colonial Suite and ended up being bumped to the Elegance Club Oceanview room. It was gorgeous. Top grade materials; and a beautiful Jacuzzi. Twice we came back to the room and the maids had drawn a Jacuzzi bath for us with flowers and bubbles floating. We also had a beautiful fruit tray in our room; a bottle of champagne; a bottle of Bailey's; Run and Rye allw aiting for us. It was beautiful.The only problem we had with our room was the shower leaking out from under the door.....We stuck a towel down on the inside and it was fine.The food was great! We loved the Steakhouse - Chateaubriand is sooo tender and ceasar salad is great too. The beakfast and lunch buffets have a ton of variety.The beach is beautiful and the pools are crystal clean.The staff is UNBELIEVABLE!!!! We were so sad to leave them. We are not social people and were just looking for a nice quiet vacation away from our 1.5 year old son - well there were a few nights that we shut down the lobby bar because everyone is so nice; accomodating and friendly!!!! They wouldn't allow my wine glass to get below half...Franklin anf Daniel in the japanese are great; Francis at the Lobby Bar and Rose by the pool. Brenda is the greet at the Sea and Sea buffet at Lunch. Miss them all tons!!!!We made great friends and can't wait to go back to the Elegance next year!!!!
1068246,crash51,12/14/2008,The Devil is in the Details This was our first and last trip to this resort. While the rooms and the resort are beautiful from a distance; little thought and effort has gone into the details. We had problems with our room from the moment we got there. There were holes in the ceiling; the sliding glass door to the deck would not lock; the light switches fell off the wall when you pushed them and our favorite; the ENTIRE room flooded when you took a shower. We asked twice a day for four days to get things repaired and they always assured us someone would be right there. We saw one maintainance man the entire time and after agreeing to fix some of the problems; he disappeared; never to be seen again. We finally gave up trying. Our elevator did not go to the ground floor and our friend's elevator smelled like sewage.Outside of the Japanese restaurant and the steak house (which we enjoyed); the food was bad. Everything on the buffet was cold; and all of the sides we ordered al carte always came out cold. It was even hard to find a hot cup of coffee.The amenities are far from done. There is no spa; water sports are currently non- existent and there was no signage anywhere to tell you where things were.On a positive note; the pools were great; the beach was clean; the drinks were plentiful and the staff extremely friendly. The gym was also one of the nicest we have seen at any resort. This place has incredible potential; but they are far from realizing it.
1068246,PandCinOntario,12/12/2008,Paradise at Majestic Elegance Hello all TA members. We just returned from the Majestic Elegance 12/12/2008. This was our first visit to the Domincan Republic. We travelled with another couple who have travelled much more than we have. We stayed in Elegance Club Majestic Junior Suite and absolutely loved it. Our travel companions expressed that this was the nicest resort they have ever stayed at in the Caribbean!!We did however encounter a few glitches which were rectified very soon after arrival. There was no air conditioning working at either the Majestic Elegance or Colonial the first day....the next day it was all fixed. Our balcony door did not lock properly (we were on the first floor) but it was looked after....many times lol. (Don't worry be happy)Detailed:RoomsWe stayed on the first floor; direct access to the pool (no outdoor jacuzzi). Beautiful room. Very elegant. The beds were comfy; decor was lovely and whooooaaa the water pressure. We never had a problem with hot water it was great! Internal Jacuzzi tub in the corner near the balcony door; it also worked great!! Lots of pillows and towels; champagne and liquors left for us. The fridge was stocked daily with beer; pepsi; 7up and water and you could even get more beer or champagne if you wanted it. We used room service a couple of times and it was good as well. Our butler in the Elegance Club prepared a jacuzzi bath for us with bath salts bubbles; flower pedals and champagne on ice!! Thank you Henri!!Pool area and BeachThe pool was a little cool but welcoming on a very hot day ( we had great weather for most of our week stay). There are intigrated jacuzzi's within the pools in the Elegance Club. No they are not hot; they are pool temperature but still felt great! We had Bali Beds in the Elegance Club which were very nice. There is personalized drink service in this area....Rose you are awesome!! The beach was heaven . You could walk either way from the resort for about 1 1/2 hours on the beach. Very clean and very clear. We all loved jumping the waves and laying under the Palapas.Resaurants...all are open; a few rotate closing daysSee and SeaThis restaurant is near the beach and opens at 10.00 AM. It serves buffet breakfast and lunch and is open in the evening for a la carte seafood. It was very good. Selection was quite varied.9 Doors (Japanese)We went here twice. Reservations are required for the hibatchi dining rooms. It was one of our favourites!FrenchThis was also one of our favourites. Reservations are also required. It is a full course sampling menu. Food was excellent.Steak HouseThis was one of our least favourites. The steak was overdone and potatoes and veg cold. Dont worry be happy... they may be just learning! ItalianThe food here was both good and not so good. Hopefully it is a learning curve. Tirimusu was outstanding.The Buffet Restaurant (Flavors)Open for breakfast; lunch and dinner. We only went for breakfast. Alot of variety; very good flavour but sometimes not as hot as it should be.We also went to the Majestic Colonial beach seafood/steak restaurant and had surf and turf... it was excellent!!All desserts in all restaurants are awesome!! They look like they have all come out of a professional pastry/dessert shop and taste like it.BarsAll bars are open. Thank you all bar staff you are wonderful!Private bars at the Elegance Club; pool and terrace were very good. The swim up bar in the regular section was also very good. Both lobby bars serve the more premium drinks.There was constuction going on every day.....something new was always finished but it was not in any way an intrusion.We would like to make a special mention to all staff and service. It was absolutely wonderful. Everyone has a smile and an Ola.Everyone totally bent over backwards to make you happy. A 10 out of 5 in that area. A special thankyou to Calix ( Elegance Manager); Henri (Butler extrordinare); Domniville and Naccos also butlers. I cannot remember everyone's name but to all a big Thank You.Mr. Mosquito...you are a riot (LOCO) and we had many laughs with you.MR. BOM BOM GREAT TEQUILA SLAMMERS ..main/beach lobby bar ; Cesar / swim up pool bar; Christen / beach bar; Pedro and Rosa Elegance terrace barYou are all wonderful Hosta La Vista Baby !!!!!We will definitely return to the Majestic Elegance....hopefully next year! We did not want to leave.Paul and Cheryl
1068246,bridlepath,12/12/2008,Elegance has just begun George and Nancy
1068246,pgabisabi,12/12/2008,Peace of Mind After carefully reading all the reviews which all have a valid point; I have decided to write my based upon my staying there during and after the openning; here is my summary: a. The Resort was not ready for openning on Friday 21; November 2008; however the staff from the owners (Rosita y Don Jaime); the General Manager Jose Maria to the young lady at the beach bar-Elegance Club (Jackelyn) did everything possible to exceed customers sastifaction under austere conditions. b. The Resort should be 100% completed by January 2009; and when this is done this Resort would not have anything to envy to the Paradissus Palm Real nor the Excellence; which are very very expensive compare with this one. c. The Resort is beautiful in all the sense of the word with few touches pinceladas as defined and conveyed to the customers by the General Manager all the way down to Roberto; Francis; Natividad; and Anibal). d. Services- there are not words to describe it. The smile; courtesy; and demeanor of all the staff employees are without a doubt the highest in the industry; this is indicative of the leadership and professionalims of Mr. Gutierrez . e. The Food was great in every restaurant I visited from the Botacio; el Asadito; Gourmet; French; Japanes; and the others (personally would like to recognize the midnight place where you could get a Burger; Hotdog; Fries; and all sort of drinks). f. In summary; after all the pinceladas are completed this Resort will be one the FINEST in the area and for the price; luxury; and service it will be a very strong competitive for many years to come. As previously stated to the many friends (Canadians; British; Americans) that I met during my 7 days vacation; many times people paid for a shrimp and a glass of a Cook Champagne and expect an Alaskan Lobster and a glass of Don Perrignon (you get what you paid for). I will strongly recommend this Resort to anyone; as of matter of fact my family and about 100 people are returning on June for a wedding.CarlosSomething worth mentioning; one morning I went to the main lobby bar and ordered a Presidente beer; minutes later a young girl from New Jersey (Nadine 4 years old) climbed on to the high chair and sat beside me. She ordered a Pina Colada; I asked her if she likes the Resort; her response back to me was it is gorgeous.
1068246,writetosfa,12/11/2008,Went with an open mind; was not disappointed! Bottle of complimentary champagne
1068246,hotbananas,12/11/2008,Best holiday we've ever had!! This is our 5th night at this fabulous resort - we sadly only have 2 more days.....we have had the best time of our life - fabulous service; cruiseship quality food and room to die for. We have not experienced ANY problems that could not be easily rectified. The staff go above and beyond to make things right quickly. We had heard/read some of the other trip advisors and were a little leery about what to expect; however; we loved this place so much that we are already looking to book another stay in February.A holiday is what you make of it and if you like to complain about every little thing that could go wrong; you would not like any hotel.This place is definately a 5 star and we can't wait to see it in full swing in February!Toronto; ON Canada
1068246,L0ve2Travel99,12/09/2008,A few bumps at first but turned out wonderful My husband and I stayed at the majestic elegance from Nov 29 - Dec 7 in elegance club. Our room was beautiful however there were a few problems with the room; such as the toilet did not flush correctly; there was no hot water in the shower; and the refridgerator did not work. Within 2 days and several visits to our room by the maintenence crew everything was fixed. We at one point asked to switch rooms but according to the staff at the elegance club lobby there were none. The room really was nice; just like the pictures on the website. Also; the power turns off in the room whenever you leave so that means that the alarm clock turns off and is blinking when you get back; we just started only setting it before we went to bed.The beach is gorgeous; we had several people just walking on the beach asking what resort we were staying at because our beach was so much better than theirs. Be sure to wear your flip flops when you are going from the beach to your room or restroom because there are sticker burrs in some areas between the palapas and the cemented paths. Get up early to get a good palapa near the water; we got up around 7:30 each morning and pretty much had our pick. The beach attendent Anely really made the beach a great place to be. He was so happy and cheerful each day. You can't miss him walking up and down the beach several times each day wearing a red hawaiian shirt and shorts.The restaurants were good; we especially liked the steak restaurant and the chinese restaurant at the Colonial. The italian restaurant was good but the first time we went there we had to wait 1 1/2 hours to receive all of our entrees. The second time we tried it the wait was minimal. The buffet was good; we didn't catch her name but the greeter at the buffet was a welcome site each morning; always a smile on her face. All the staff are very friendly and helpful; however this was the first place we have been to that there was some difficulty communicating with the staff; so if you haven't already brush up on your spanish.It will definitely take a few more months probably for the resort to be completely finished but like everyone else has said they are working day and night. There were literally some nights that we left the lobby bar and would come back the next day for breakfast and more things would be finished. There were some exclusive services in the elegance club that we were expected but did not receive. We never received our 4 bottles of alcohol; a bottle of champagne; the pillow menu; aromatherapy for the pillows; bath salts and a newpaper in the room. Also we never received our surprise present. Or if we did; we didn't know it.Overall it was a wonderful; relaxing vacation after the problems with our room were fixed.
1068246,BeachBum123,12/09/2008,Beautiful Resort Upper lobby
1068246,Canada01Ottawa,12/09/2008,Open to early maybe next season Our room TV not mounted on bracket
1068246,bernie777,12/08/2008,Don't expect 5* yet Great Potential; My Novel for insight Jr Suite
1068246,cyndysue,12/08/2008,Majestic Elegance - "Elegant" We were originally booked from 15th to 29th November 2008; however the resort was not ready. We were contacted by our tour operator and advised that we could stay at the Majestic Colonial for the 1st week (Nov 15 to 21st) and then move to the Elegance resort for the 2nd week (Nov 21st to 29th).This review will only be for the Majestic Elegance resort.We went with an open mind; seeing this is a new resort and focused on the positive experiences that we encountered. Upon our arrival at the Elegance Resort we were greeted by the Vice President of Sales Marketing; Mr. Ricardo Espinosa. Upon request we were upgraded to Elegance Club with many thanks to Mr. Espinosa. The room was exactly as we had imagined it 鈥淓legant鈥?with a wonderful view of the ocean. We did encounter a couple of issues with the room; but they were corrected to our satisfaction; with the exception of the air conditioning.The resort; on the first day had only 2 restaurants open; the Italian and the Sea See buffet restaurant on the beach. As each new day rolled around a new restaurant would open. The food was excellent in all of the restaurants and reservations are only required in the gourmet and Japanese.We were very impressed with the fact that you could just walk into the 鈥渁-la-carte鈥?restaurants without reservations.We only ate in the 鈥渕ain buffet 鈥?Flavors鈥?on our last day; the variety; quality and display of the food was outstanding.The drink selection was very good at all of the bars. The upper and lower level lobby bars served premium drinks and had a wide selection to choose from. All the bartenders were without a doubt the friendliest that we have encountered in all our years of travel.The pool runs from basically one end of the resort to the other; with 2 private pools for the Elegance Club members. There were plenty of loungers (aluminum and not the plastic kind) around the pool areas. The 鈥淏ali beds鈥?were very comfortable and great for an afternoon siesta. There was no shortage of palapas on the beach and we never had to play the 鈥渢owel game鈥? On opening day there were many 鈥渇inishing touches鈥?left to be completed. We were amazed at the amount of work that had been completed during the week and that the workers were unobtrusive and the noise was next to none. We are quite confident that within the next month or so; they will be completed and will truly make this one of the premier destinations in the Punta Cana area. We are returning in February 2009 for another 2 week stay and are anxious to see the progress that has been made.At this time we would like to take this opportunity to personally thank those staff members that made our stay an enjoyable one.In the Elegance Club: Calix; Larissa; Mariannie; Kayala; Angel Ramone. These people went out of their way to assure that we were well looked after and that we did not require anything; and if we did; took care of it immediately and without any hesitation or question.Sea See (beach restaurant); Bartender Felix; server (waiter) NelsonSteakhouse restaurant: server (waiter) Juan (his speech for the 鈥渂est desserts in the Caribbean鈥? is very cute and funny. There are many others who deserve praise; but unfortunately we can鈥檛 remember all of their names.As we stated in our opening remarks we went with an open mind and had a wonderful time.
1068246,lululrene,12/08/2008,Loved the Majestic Elegance I just got home from a week at the ELEGANCE. I have to say it was wonderful. No; it is not finished; yes ; everything is open. There might have been some issues; but I didn't experience it. Everything was great! The staff went out of their way to cater to our every need!We renewed our vows while we were there. It was perfect. MS. GARCIA ;in guest services; took care of all that was needed. she made the evening like magic for us;She was great!!!! Take plenty of bug spray; the mosquitos are horrible; that was the worst part; and OFF is $18 a bottle there.All the restaurants were good. I don't think there was any of them that I did not like.It was like heaven; drinking champagne all day; laying around any of the pools; or on the beach. We had a swim up room on the Elegance club side...was gorgeous!! All Elegance members get the use of the Colonial as well.Check out the Michael Jackson show. We went on several excursions; the OUTBACK SAFARI was the best.
1068246,GerdCH,12/07/2008,Great Potential We just want to give a special thanks to the Animation Team who went out of their way to provide us with their best service. They are all great employees and were a lot of fun to be around.We look forward to seeing them all again on our next visit.Gerd Brockelmann/ Greg Pape the rest of the Port Hardy Crew.
1068246,Duncan8389,12/07/2008,The Majestic Elegance Still Needs Time Great beach
1068246,garryglenn,12/07/2008,getting there we left the hotel Dec.5 after a 1 week stay;this hotel was not ready for guests;we had to be moved once but there were a lot of people worse off than us. I can tell u that it will be some resort when finished.one thing the staff can start working on is eliminating the BS we were lied to many times about many things.the location is great;the people were great(for the most part) the food got better each day and the buffet is fabulous.The pools are all over the place but are ice cold; didn't see many people using them the ocean is much warmer and a great beach for walking.
1068246,pfanzp,12/07/2008,Getting Better Everyday Sunrise from our Terrace
1068246,kemje,12/02/2008,Vacation from hell will be a vacation from heaven in 2 - 4 months Ok our vacation started out horribly !! Resort opened on the 21st of November -- we arrived 22nd. No rooms were ready - wires everywhere. Nothing worked in room -- not even key cards. We spent first day with workmen getting everything working. TV hooked up ; fan working; ac working. No hot water -- that came 2 days later. Suppose to have 7 restaurants -- 2 opened --10 bars -- 4 open. But little by little as days went forward -- more things started to open. Their steakhouse if phenominal -- meat would melt in your mouth. All workers -- maintenance;maids; busboys; waiters; bartenders; entertainment were great -- can't say enough good things about them. Management left a little to be desired. I would recommend this resort highly in 2 -4 months when everything is complete and opened. We were allowed to use sister property-Colonial -- But I didn't pay for sister property I wanted the Elegance finished. This will be the great resort it is hyped up to be in the future. Beach is beautiful -- water awesome -- pool great. If you have chance in future -- go there. Just don't go NOW !!!
1068246,rocketgirl17,11/30/2008,Loved the Elegance Pool - Majestic Elegance
1068246,SnowbunnyMidwest,11/30/2008,Loved; loved; loved our stay in paradise! Sitting by the pool
1068246,max199,11/30/2008,Find another place to go. This is by far the worst vacation we have ever had. The hotel should not even be open. Not one guest we talked to had a good time. The food is Cafeteria at best. None of the rooms are complete. Wires hanging; phones don't work; no hot water. Mosquitoes in rooms had to buy bug spray. Management is a Joke.It took 3 days to get my room changed. God forbide if there was a fire nor one fire extingishire on the property; no fire hoses in the boxes. The sprinkler in my room was inside the dry wall with a hole showing.Buyer beware; stay away; far away.
1068246,newbieOntario,11/29/2008,beautiful beach First Day- Arrived Nov 21 part of a Sunwing group- the very first guests of the Majestic Elegance- Surprise-Surprise! Sunwing had told us that this hotel had been taking guests since October. We were dropped off at the Colonial by the Sunwing bus operator; who was then forced to load us back up and take us to the Elegance.The lobby and lower bar area was/is magnificent; even with the unfinished drywall and construction debris. The poor check-in men looked as if the computers had just been switched on and that they did not yet know what to do with the computers or with us. First Issue-Sunwing鈥檚 description of our room did not match any description of any rooms that the Elegance had to offer. Ricardo swung into action and sent us to the Elegance Club check-in area; with the promise that Calix would look after us. After a long trip through the construction site; past workers; tools; barrows; wires; etc; I asked the bellboy to stay with our luggage- thinking we may need to get out of there. Inside the Elegance check-in area Calix and his staff were doing everything they could to get their guests comfortable and then moved into rooms that the construction workers had not yet moved out of. The torrential rain caused flooding of the check-in area floor and water was dripping out of numerous areas in the plaster ceiling. The air conditioning was not working; and there were no restaurants open; so we waited. After 2 hours we were taken to the room by Calix; the bellboy had stayed (great staff); and upon informing him that this room still did not match the Sunwing description; he told us he would get us moved again; we waited in the room for another 2 hours; not having a key to the room; no TV; no drinks in the fridge; no hot water; no telephone; no internet; no AC- lots of construction noise. 2 hrs passed 鈥?I went and found Calix- talking on 2 phones at the same time; with the walkie talkie on his belt; standing by the pool watching the men cutting the marble for the overflow drain to be installed. He told me we would have to stay in the room over night- that there were no more rooms available.We went for supper at the Italian Resturant- I have to say the staff is tremendous- but the meal was late and cold- it took us 2 hours to eat.The first issue continued into the next day- still no other room available; with Calix promising to find us one sometime in the future鈥?finally after lunch I told him to forget it I would settle this room issue with Sunwing. The room we had was nice; I liked the sunken area and the layout. It was on the south side of the resort facing the vacant lot; and was very private with a view of the ocean and the wreck off the coast.Second Issue-lack of Hot Water 鈥?we had cold water on the 21st; tepid water on the 22nd; hot water on the 23rd ; 24th; 25th; back to cold on the 26th; tepid on the 27th; and hot on the 28th. At least twice during our stay the toilet was hooked to hot water; and on at least 4 separate times the water would be shut off for a period of time.Third Issue 鈥?Electricity 鈥?the power could go off at any time during the day for any length of time with no warning. This happened at least 2 times a day; each day; every day.Fourth Issue- Construction workers and construction noise throughout the entire week. Construction workers and bikini clad women don鈥檛 mix well (no offense to us construction workers). The noise was continuous throughout the day. They were still building the marble countertops for the pool bar in the Elegance Club area; and the grinders are quite noisy. As well as hammer drills; hammers; etc as the electricians did their thing.Fifth Issue- Lack of lighting- the walkways in the central garden and pool area did not have the lighting completed until the 26th; (it does look quite spectacular now even with the immature vegetation; to stand at the top of the stairs in the main lobby at night; and look out through the arches towards the ocean is spectacular). The lack of lighting in the corridors still was not addressed by the time we left Nov 28th. This meant that as you walked to your rooms you moved from lit corridors into dark areas; this happened on both sides of the complex. The hotel provided security men with nightsticks to stand in these darkened areas.Sixth Issue 鈥?Restaurants 鈥?We really enjoyed eating at this hotel. Simply because of the people who were serving us. For the most part they were extremely cheerful and always did their best to help us. However the restaurants were not all open at the same time; and even if they were open; all menu items were not available. The Italian restaurant experience on our first day kept us out of it until; the 26th for supper- it was very nice and hot. The steakhouse or as we affectionately called it 鈥?鈥榯he rodenthouse鈥? (we were there when the rat dropped out of the ceiling on the large table)- was great. We ate there 4 of the nights we were there. Each night the service and the meals got better. The corn and chicken soup was tremendous. The beach house was dark at night for eating. They had not yet got all the lights working and it was ok food but not great. We ate lunch usually at the buffet in the Colonial which brings us to the seventh issue.Seventh Issue- Access to the Colonial- Ricardo and Calix and our Sunwing rep Jenner all told us to go to the Colonial and that we were free to use their services. The first 2 days of our trip; no one had told the Colonial that and we were hassled; especially regarding internet access. The last 3 days we had to take a long walk detour; through a darkened area and on part of the service road.Eighth Issue- Life safety- no fire extinguishers; no pressure at the fire hose cabinets and intermittent hydro and water left me feeling unsafe.Ninth Issue- our room really was not ready. The TV was hooked up on our 3rd; but was not hung from the wall on the bracket. The room sensors are a good idea but were not operational; and as a result staff would walk in on you after knocking. The pass thru service system; is another good idea but not yet working. There was no literature; no info of any kind in the room. No DVD player; no DVDs either; the library was empty. The ceiling in the shower fell down unto the floor that last morning we were there. It just wasn鈥檛 ready yet for guests. The butler system; maid service; bar service all will be great; but aren鈥檛 there yet.Overall; we had a good time. We met new people- shared the adventure together. Got sun; swam in the ocean enjoyed the beach and the people.Being a novice to package trips; how Sunwing could sell packages to a hotel without any pre inspection is beyond my comprehension.
1068246,BMR2723,11/29/2008,Lesson Learned about "Soft Opening" Elegance Lobby
1068246,mere2,11/27/2008,Disaster 10
1068246,Prncss,11/27/2008,worst experience ever so far we arrived november 24 2008 the resort is not even close to be finished at least 3 or 4 months. no spa; half the restaurants are not open they do not even have enough employees to staff all the restaurants. We went to the italian restaurant and the waiter told they only have 4 menus so we had to wait 15 minutes to get a menu; everyone has been at least once to a new room since a/c not working; roof leaks; bathroom overflow; no tv; on and on. The employees will tell you anything to get you out of the office then you can never find them again. there is no room service yet; no spa; no working jaccuzi's. Do yourself a favor and do NOT come here till at least marchor april of next year.
1068246,skaple320,11/24/2008,Not Finished As of this writing; this hotel is not yet complete. Not even close really. Our room seemed fine at first; but then stuff stopped working. We had no hot water in our jacuzzi; the safe malfunctioned; and then the light fixture over the toilet started leaking water all night ?!?!? There are exposed electrical wires; and we were awakened at 8:30 to the sounds of continuing construction. Not all of the restaurants are open; and the ones that are are not that great. If you are planning to stay here within the next few months; I would strongly recommend finding somewhere else. That麓s what we are trying to do less than 24 hours after checking in.
1068246,laurianne3,12/22/2008,wow; wow; wow !!! bar du lobby
1068246,Gorgious,12/16/2008,H么tel encore en construction mais bon service. showReview(22784243; 'full');
1068246,escurpin,12/16/2008,me enga帽aron palapa con obreros
1068246,fanamer,12/01/2008,Hotel remarquable Jaccuzzi dans la chambre
1071829,ThreeAREwe,12/28/2008,Great Hotel Great Value ! Hotel Novotel near the tram
1071829,Swissdiver,12/09/2008,Far from everything but the RAI Conference Centre I attended a conference at the RAI Centre and although it is 10 to 15 minutes walking distance; the Novotel was the closest from the venue (together with a Holiday Inn). Welcome was normal (although I could not get the upgrade I was entitled to). The room was all right; not very large; but clean with a nice view on the city (that is more than 5 km aways) and the Arena (3.5 km away). Staff was pleasant and ready to help at all time. Did not try the restaurant but the bar is OK (and suffers from no competition as there is nothing around!).In short: given the taxi price in Amsterdam (EUR 7.50 minimum charge - EUR 30 to go downtown); it is to be only used if you have business around or attend a conference at the RAI.
1071829,trb0187,12/03/2008,Good I am too lazy to read the other posts so I probably repeat them.... Husband I stayed at the hotel in August for my 22nd birthday. Sure it is far from the city center but that gets you away from the nastiness of Amsterdam. I was happy we were out of the center. Hotel was kept clean. We had the free breakfast; nothing to write home about but it had more options than most European hotels + a cool latte machine.If you are looking to party; this would not be the place but traveling through the days and sightseeing; it was perfect for us! I would def stay again
1071829,HappyGerman058,11/13/2008,Nice but not that close to the action Nice clean and confortable rooms; to get to this hotel is somewhat far from the center of the City; but I would say a nice hotel for business purposes
1071829,Jyo16,11/09/2008,Great expereince for a holiday We visited Amsterdam on May 2008 and were looking for a comfortable value for money proposition for our stay there. We are a family of three and decided to opt for three in one room stay arrangement. I was apprehensive on how comfortable it would be. But we went ahead searched the web and found Novotel close to what we were looking for; good location close to a railway station; not too far from airport and reasonable charges.The hotel is turned out to be a pleasant surprise in man ways. Absolutely no delay in check in; our room was ready. Very Warm service and friednly staff greeted us in the lobby and at the reception. One good restaurant - the coffee shop that served sumptious buffet for breakfast and helpful staff.The room was just right with simple bu comfortable furnishing including a mini fridge; tea/coffee maker. Bathrooms were clean and comfortable.The staff was at all times helpful with tips for local sightseeing as also for helping in our shopping and daily requirements. There was no cause for complaint whatsoever.We paid USD 220 per night for a room including breakfast which we thought excellent value. Overall I would say this is probably one of the best hotel deals we have ever had on holiday and believe me we are all quite fussy on comfort and cleanliness!I strongly recommend this hotel for all families holidaying in Amsterdam; they will not regret
1071829,fabmc,10/14/2008,Outstanding 4stars Hotel - almost 5stars I booked this hotel with the Novotel web-site www.novotel.com and I got a very convenient special package (called 'Family package'; but it's also for singles)with breakfast; transport tickets and free parking at the hotel for about 85 euros per night.The rooms are indeed 4stars and the service is even more (almost 5stars).Breakfast is definitely 5stars; with an incredible selection of cold and warm food.The hotel has 15th floors; but also 4 elevators for customers and good Internet facilities with printer and scanner.The best thing was the nice view of Amsterdam from a 12th floor from a large room window.The location is about 5km from city center (Dam square); but there is always a tram (line 4) waiting for your at just about 2 minutes walk from hotel entrance.Check-in time is 12:00 noon and they do not let you in a minute before.Also when checking out don't forget to show them the printout of your reservation; initially they tried to charge me 30 Euros more than the agreed total price; but after I showed them the printout they gave me the agreed rate and a little discount.I think this is a common awful behavior in Amsterdam: everywhere they try to charge you a little more than what's written on the menu; so just check all prices twice and enjoy Holland!!
1071829,AlbertandJudy,09/04/2008,Good stay for events at the convention centre The hotel was very good; nice rooms and friendly staff. Staff were able to speak english and were very helpful with directions. The hotel is located quite far away from the city centre however it is easily accessible by tram (four); which is a 5 minute walk to the tram stop. The tram passes could be purchased at the hotel; which was quite cheap at 6.90 euros for 5 trips (15 strip pass) as each trip uses 3 strips. The breakfast; at first; seems very appealing with a large variety of different foods however after staying at the hotel for a few days the variety just remains the same. The cost of the hotel is relatively similar to hotels closer to the city centre; and would recommend looking for hotels in that direction.
1071829,ZITTAANDBLUE,09/04/2008,Amsterdam weekend Stayed at the Novotel 30th August - 1st September. Arrived at Schipol 10.35hrs; bought All-in-one ticket which gave us train to RAI station; all tram and bus transport for 3 days (19.70Euros) each. Checked into hotel just before 12 noon. Very easy; staff on reception were excellent; in our room by 12.10hrs. Room spotless with tea/coffee; minibar; adequate wardrobe and hangers; shelves and dressing-table space all good. Large double bed very comfortable and having stayed here on previous occasions; we found all the bedrooms had been recently upgraded and the rest of the hotel is undergoing work - it will not inconvenience you. The bar is cosy; on the ground floor and will not deter your sleep. The restaurant has a nice atmosphere and good menu for the average appetite - go to Amsterdam if you want anything a la carte; because this menu is nice; good cooking but not O.T.T. and prices are good. Breakfast is brilliant; plenty of hot food; cereals; fruits; yogurts; juices; cold meats; breads and cakes of various types; and piping hot tea or coffee. Many different coffees and teas to suit all taste buds. The staff are all very friendly and the tables and cutlery are spotless. It is a very modern hotel and as others say; it isn't typically Dutch style; but it is so easy to get into town on the no. 4 tram; and much to see on the way; this will always be my choice of hotel. We both look forward to our next visit. Thank you Novotel.
1071829,Brooken,08/29/2008,Good business hotel The hotel is located about 10 minutes on the number 4 tram from Centraal Station or 50/51 subway. It is an great location for business travellers as it is close to the RAI centre and not too bad for lesiure travellers. As it is easy and cheap to get too; but you would not want to go back and forth between the city too often. Get off at the RAI station and it is a five minute walk to the hotel. You can see the Novotel from the tram. The rooms are suprisingly nice considering the look of the building. They are bright; airy and clean. The bathrooms are a good size and new. The lobby is modern and the staff very helpful. After returning to the hotel in the wee hours of the morning it was nice that were security on the door. I would choose something more central if I went back to Amsterdam BUT for a bargin price this was worth the tram ride in and out.
1071829,mdeboer,07/12/2008,What a pleasure to stay here I had several lunches here; just because the location is convenient. You can park your car easily and from the hotel it's an easy drive to whereever you need to be in Amsterdam. When I needed an overnight stay; I booked a room. The room was great; large; clean. I had dinner in the hotel as well. The menu is nice enough; not spectactular. What is served; is well prepared. The service was fantastic. I felt very welcome; all the personnel I met were extremely hospitable. Whenever I travel again; I will favour the Novotel chain and hope the quality of service of this one is a standard.
1071829,Clarenrog,06/04/2008,Great for access to City Centre Stayed here because partner was working at RAI Centre for a few days. The tram into city centre was a few minute walk; and they run every 10 mins or so; take you right into the heart of Amsterdam for couple of euros. Excellent for access to shopping or sightseeing during the day or restaurants etc at night. Felt very safe even travelling alone. Hotel was good quality. High standard at breakfast with good choice. Rooms clean and well serviced. Quiet bar for drink at night. If going to Amsterdam again would definately stay here.
1071829,stacelovestotravel,04/26/2008,Hotel was OK Like other reviewers; we found the hotel to be comfortable and relatively clean. We stayed for 3 nights. We DID get smoked out in the lobby (apparently the non-smoking law goes into effect July 1; 2008). The breakfast was pretty extensive (and was included in our price). The proximity to the tram was good but the 25 minute commute was a little long. Our room seemed small; even for Novotel; with 2 adults and two young children. Overall; an average experience. Would definitely recommend a trip to Texel Island which is only about an hour's drive from Amsterdam plus a 20 min. ferry ride.
1071829,IanrJones10,04/21/2008,Good Stayed for 2 nights. Nice; clean; comfortable room; friendly staff; nice restaurant. Didn't get smoked out in the lobby. The hotel is about 100m from the RAI station and access to and from Schiphol and the city centre is easy. If you're heading out of Amsterdam then you can take a metro to Amstel; Duivendrecht; Zuid or Sloterdijk rail stations and pick up trains from there. This hotel is a nice; more reasonably priced alternative to the city centre hotels and I would certainly stay here again. To give you some idea it is about a 15 minute metro ride to Centraal Station. If you get off the metro at Waterlooplein then that is down to about 10 or 11 minutes. Even closer to the hotel than the RAI rail/metro station is the terminus of the number 4 tram. Take ride into the centre on this and you'll see a little of Amsterdam at the same time.What you don't get at the Novotel is olde worlde chic. Not an oak beam in sight; and no canal buses or flower markets outside your front door. If that's wahat you want then prepare to pay a premium within the Amsterdam canal ring.
1071829,puku,04/15/2008,Average experience Stayed here for 1 night while on work business. Rooms are standard fare for a Novotel Hotel. Dinner and rooms service were poor. Selection limited. And they charged EUR 10 to use the gym which is a small room about 4metres by 4 metres with 3 cardio machines and a weights machine !! Buffet breakfast was standard and nothing special to write about.
1071829,wareinbelgium,03/29/2008,It was what we expected. Hotel
1071829,EuroTripsrus,03/28/2008,Convenient location We were booked at this hotel for 3 nights by Gate 1 Travel. We were very pleased with our stay there. Our room wasn't huge but was more than adequate. The included breakfast was very extensive and of good quality. The desk staff were very courteous and helpful. The location was excellent for us - it is outside the city center - with the beautiful Amstelpark across the street. The RAI station is about a 5 minute walk from the hotel with a direct train link to the airport (15 minutes); train/metro to the city; and excellent tram service to the city. We were very pleased with our stay here.
1071829,rainyday4,03/26/2008,nice hotel We stayed at this hotel for 2 nights. We had initial problem; my sister and I had booked a twin room but were given a double; when I rang the front desk they just sent up a fold up bed; after going down and talking to them we were given another room. It is a very nice hotel; a short distance by tram from the city centre; we ate there a couple of times; the food was great and the rooms are nice and comfy.
1071829,Bristol2008,03/23/2008,Nice try Novotel but too far out of Amsterdam Booked late via Cities Direct (who are excellent and I have used before). Wanted to visit Amsterdam; Easter week so not much choice left. Novotel is approx 25 minute tram ride up to Amsterdam City/Central Station so quite far out. The hotel was like a slightly better travel lodge but still 4Star prices for drinks and food. Pleasant staff in restaurant bit stuffy in bar.Tram was approx 400 meters walk to left of front door; next to RAI metro station. Overall OK for hotel but not great location for enjoying the city - especially as weather was cold and wet.
1071829,GoneDivingVA,03/19/2008,Novotel Amsterdam Leaves Pretty Much Everything to be Desired from the Top Down This hotel has problems from the front door to the rooftop; but mostly with the attitude of its staff.Walking into the lobby is like walking into an ashtray despite the no smoking signs. I could feel the cancer cells forming as I stood there.We called after we arrived in Amsterdam and were told that despite the early arrival time our room would be ready at 9:30. That being the case; we turned down an offer from a family member to use their room at the Holiday Inn (a much smarter booking decision as it turns out) to get a little much-needed rest. When we got to the Novotel; we were told the room was not ready and just needed to be cleaned. At 10am we were told to wait patiently while the desk manager went to a brief management meeting. After he got back at 10:15 we were told the room still just needed to be cleaned and we should be more patient. At this point we were still sitting; or should I say laying full out on sofas?; in the ashtray; I mean lobby; fast asleep. At 11:20; and several return trips to the desk where several large groups had been checked in; our room was finally ready. When we asked to speak with the manager; the desk guy refused until we insisted. At that point the duty manager appeared and in so many words asked what the heck was our problem after having been given a skewed version of the preceding events. I know this because they decided to speak amongst themselves in Dutch; never stopping to consider if any of us spoke Dutch. Unfortunately for them; I speak it fluently. Very uncool; and very poor style.After receiving our dose of verbal abuse; we told him that we wanted to speak with the General Manager who doesn't seem to be available to anyone but his management. It's been 3 days and despite having repeatedly told the duty managers that we expect to hear from the GM; nothing...Customer service here is lousyDirectly above our room is a construction zone that starts every morning at 8am. Another nice touch.Desk staff on the day shift could benefit significantly from custoemr service training. They seem to only be interested in having us charge things to the room. For example; when you ask a simple question; Where is the nearest laundromat?; the answer is you can have the clothes washed here (at exhorbitant rates) and put it on your room. And so forth...Clearly this hotel has training and leadership issues that directly impact the quality of the stay.I would not recommend this hotel; although we have stayed here mutliple times each year for the past 15+ years. This is the 1st bad experience; but by far the most memorable.
1071829,Tiramisu1,03/08/2008,Location far but good sevice and great breakfast. The Novotel Amsterdam is located near the RAI Convention center and RAI train station. It is a bit far from the city center but accessible through the #4 tram which is only a short walk away. The rooms are overall quite clean and efficient and the shower was excellent. The television was hooked up to the bathroom speaker which was interesting although I can see how it could be annoying. The sound sometimes was louder in the bathroom then in front of the television!The service was excellent for us. We had a problem in which we were charged something from the minibar that we did not eat and when we mentioned it to the front desk; it was instantly cleared. Also; they were very always friendly and welcoming. Breakfast was included in our package and was fantastic for hotel breakfasts. It is a buffet breakfast that consists of the standard fare (cold cuts; cereal etc.) but there were tons of variety (several shelves filled with different kinds of bread for example) There was also a selection of hot food including eggs; sausage; bacon and a rotating dish of pancakes or potatoes. Overall; we had a wonderful experience with this hotel.
1071829,Superwoman07,03/05/2008,Comfy Room We stayed at the Novotel Amsterdam City for 2 nights in late November. Good experience with the hotel- comfy room; etc.; but not a location that I would recommend. It is very far out of the city center and you will walk a good 10 minutes from the tram drop off... area felt a little abandoned at night.
1071829,muskrat2,03/01/2008,No problems The first stop on a three country Gate 1 tour and the best hotel on the trip; it was clean and convenient. Pickup a tram strip at the front desk; go out the front door; take a left and you can't miss Tram #4 which goes to the city center. Once there; find the canal bus (tickets good for a day and 1/2) and ride around the city; getting on and off at the major attractions.The rooms were nice with two single beds that were fairly comfortable; althought a little too hard. The shower only has half of a door; for whatever reason; and it's one giant step getting into the tub. A slight challange for old guys with bad knees. We forgot that European hotels don't furnish wash cloths. Next time we are going to bring some of our old ones and chuck them at the end of the stay.Excellent food and service at thr breakfast buffet.The only negative on the hotel was that we arrived at 9 AM and could not check in until 3 PM--unless we wanted to pay 10 euros per hour. They will allow you to check your luggage and; as mentioned earlier; downtown is easy to get to.We would stay here again.
1071829,Seeintheworld,02/24/2008,Breakfast buffet was fantastic Okay; but not as nice as in the photos on their website. We heard repeatedly how the Dutch insist on clean windows; yet the window in our room was filthy. The room and bath were clean and the mini-fridge amply stocked. The mattress was thin; lumpy; and hard. The material of the duvet cover irritated my skin and in typical European fashion; there was no top sheet.If too tired to go into town for dinner; I recommend the hotel bar. Not as obscenely expensive as the restaurant; but excellent food and service. We had a delightful server who recommended various Dutch beers for us as well as menu items. Delicious!The staff was friendly and helpful; particularly with our questions about the tram. The breakfast buffet is truly amazing. Thirty years ago when traveling in the Netherlands; breakfast was bread and coffee. The buffet offered eggs; fried rice; beans; fruits; breads; cereal; meats; cheese; and so much more.
1071829,boarder45,02/11/2008,Loved it and would have no hesitation going back A group of us stayed at the Novotel beginning of February. It was a surprise 40th present for a friend and I am so glad we stayed here. The hotel got wind that it was her birthday - without any prompting they delivered a bottle of wine to her room and when we were having dinner that evening brought a birthday cocktail over for her. This kind of attention in my eyes was so nice and added to the fact that the hotel is lovely; well kept; very clean and the food is brill. It is very close to the tram terminal which will take you into the centre of amsterdam within 10 mins. Also the main rail station RAI is right next to it so very easy to get there from the airport.I would advise anyone to stay here.
1071829,TomBamber,01/07/2008,Novotel - Business or Pleasure I stay here 3 times a month on business. Primary reason is location tooffice. Hotel is clean; predictable and relatively efficient. If you are coming from the airport; take the train to RAI station then a 5 minute amble - save time and money by not taking a cab at the airport.Limited food options at hotel but bar is fine. Note; you are not in the centre of Amsterdam so you will need to travel to eat out and see the sites - Transport to Amsterdam City centre can be quick and cheap - take the train or tram from RAI station into the Centre. Rates verydepending on occupancy - there are a lot of expositions in Amsterdam.
1071829,tiflove,01/03/2008,Hotel nice shame about the staff attitude The room was very nice and clean; however on the first day when we asked about public transport; they did not tell usthat they sold the tram tickets. The staff were very keen for us to charge things; giving the impression that they prefer the business traveller to tourists. Public transport was very good.
1071829,IreneeShpak,12/13/2007,nice hotel quite nice hotel!Novotel is just a quiet; nice; shiny hotel; as all around the world.this one is not the exception.it's really huge; though rooms are really small.for me it was convenient to stay there because it is situated just 10 minutes walk from the RAI congress center!!but for those who are just tourists; i think it's not that comfortable; though there is a tram number 4; that connects the hotel with th city center.the tram goes till 12 at night! so if you go to redlights or will be late on any other reason; you will have to take a taxi; which is round 20 euro...so you choose)the room is simply standard; nothing special.the breakfast is tasty and really huge!the hotel staff is very kind and attentive.
1071829,dekor,11/25/2007,Great hotel! Brilliant hotel; me; better half and a friend went there for two nights and have to say one of nicer hotels I have visited!The staff were friendly; helpful; courteous.The room was quaint and comfy and warm. The bathroom was also nice although speakers built into ceiling that play whats on the tv gets a little annoying after a while!We picked this hotel as it is not too far from the city centre but is away from the hustle and bussle. Breakfast was lovely and set us up ready for each day!Would highly recommend this place to anybody!
1071829,jennicole20,11/19/2007,Average business hotel Small; but optimally situated rooms. The rooms and bathrooms seem to be recently remodeled or at least very well maintained. The mattresses could use an update!Wireless internet worked much better before the hotel filled up for the conference. The distance to the RAI was a little more than I had hoped but wasn't bad when the weather was pleasent. The #4 tram is nearby and can take you right into the city center as it really isn't walkable from the Novotel. The restaruant had pretty good food and a full menu is available for room service if requested; otherwise a short menu is provided.Check out took over 40 minutes which was a stressful start to the day as the conference started at 8am.
1071829,Ricardodesantaalbana,11/15/2007,Efficient and comfortable The checkin was polite and efficient and the room clean and comfortable. I have no complaints about this hotel and the breakfast was excellent; a very comprehensive buffet (rather busy but the staff were excellent). The hotel was in easy walking distance to the RAI convention centre and the RAI station as well as Tram 14 which takes you straight into the city.
1071829,coconutpinksoda,11/13/2007,Pay as you go I arrived early Sat morning 11/08/07 and was informed check in was an noon. Since the early check in free was 10 euro and hour; I decided to leave my bags. The front desk said I could leave my bags in a room down the hall. I waited by the desk in front of that locked room for 15 mins; but nobody every came. Went back to the front desk and checked in since I was so exhausted. They made 40 euros or about $60 on the transaction.You pay an extra 10 euro a day for the health club.The restaurant food was poor quality. But if you walk across the street to the Holiday Inn their restaurant was far superior.The train station is a block away. Take the #4 light rail to city center (outside of the station/not on platform).Room was great' well designed for a small space and modern; but the add on charges and poor quality food really bring the experience down to an unacceptable level.
1071829,Seedy,10/09/2007,Unremarkable Business Hotel This Hotel is a modern building close to the RAI centre in the south of Amsterdam. In many ways it is fairly anonymous; having the usual amenities of the type; but is well run and has a range of shops as part of the complex.It is a little too far from the tourist attractions of central Amsterdam; but should suit business travellers.
1071829,KTBsTravel,08/08/2007,At least they were polite Spent two nights in early July on a travel industry rate. Arrived late morning; as do most tourists from the States. We could have checked in early by paying an upcharge of around 25 Euros. We opted to change in the bathrooms and leave our bags with the concierge for the day.I usually have great luck with Accor hotels in Europe; but I won't be booking the Novotel Amsterdam again based solely upon their early check-in surcharge.
1071829,HomerJaySimpson43,08/04/2007,Nice hotel with convenient access down to the city centre Comfortable hotel with large rooms; updated bathrooms; good food at the restaurant; helpful and friendly staff (english speaking). Location is outside the city center in a business / convention type area called Rai. Tram available 5min from the hotel which travels right through the center of Amsterdam down to the main train station; Centraal.If you prefer to stay where the action is right outside the door; this place is not for you. If you like to take part in the action and then retire to a hotel in a quiet and safe hotel; the Novotel is a good choice.We would not recommend walking to the city center; the tram will get you there for ~1.30 Euros per person. Tickets are conveniently available at the hotel reception desk.TIP #1: Get on and off the tram not at the Station Rai stop; but the one that's one step closer to the hotel where technically the tram service stops and the crew go into a rest building. Advantage when you get on the tram here is that they don't always check for tickets which means that you get a free ride! When you get off here; it's a shorter walk to the hotel.TIP #2: If you decide to take a taxi from Centraal to the hotel; be aware that the taxi drivers at the train station will try to rip you off and overcharge you. It should be 10-15 Euros but the taxis are not metered and they will claim that it's a zone that costs 35-50 Euros. They are lying. Make sure that you settle on a price before you get into the taxi. We got ripped off and paid an extra 20 Euros for the taxi; hopefully our experience is your gain.Overall; Amsterdam is a great place to visit and the Novotel is a good choice of hotel to act as a base to make the most of your trip.
1071829,hotcomper,07/22/2007,We really enjoyed this hotel Hotel from outside.
1071829,Daman1992,07/20/2007,Great Hotel... Even Greater Breakfast!!! Picture of Room
1071829,prav30,07/19/2007,Poor Service Overall poor service - we were not satisfied with the room - management did nothing to help. Management was very arrogent. I do not recommend this hotel.
1071829,UrbietOrbi,07/17/2007,Near the RAI I attended a conference at the Convention Center in Amsterdam; called the RAI. I was worried that the Novotel would be quite far as every hotel in the area advertises close to RAI. Despite my worries; I was able to walk to the meetings from the hotel in about 10 minutes. There is a convenient tram stop nearby and a communter rail that will get you in 15 min to the airport (Schipol). If you want to go into town; it's a half hour tram ride; it runs till midnight. While the hotel is well kept and efficient; the staff were a little impersonal; typical of the huge chain hotels in Europe. The other unfortunate aspect is that they do not have rooms for three unrelated people (a couple with child is OK as they have queens with sofa bed). There is no such thing as three beds so my two companions and I took turns sleeping on the floor. The hotel is gracious enough to only add 35 euros per night for the extra person so it was still better than an extra room. Don't even think about having breakfast there; they'll get you for 20 euros. Better walk over to the kiosk at the train station and have a coffee and a pastry.Over all; for the price; I am happy with what I got.
1071829,telstock,05/31/2007,A good all round experience We (that is my wife; 3year old daughter; and I) stayed at the Novotel for 4 nights over the UK bank holiday weekend from 25th 鈥?28th May.We drove by car from Dunkirk to the hotel by car approximately 3.5hrs.The hotel is easily located from the motorway and you cannot miss it as you leave the A10.Plenty of parking spaces although the daily rate is confusing 15 鈥?18 euro鈥檚 per 24 hours advertised on various websites and 9 euro鈥檚 on the tariff card in our room.Whilst on the subject of the car; some years ago I did drive into the centre of Amsterdam 鈥?never again. Too few spaces; parking charges are high; too many driving distractions i.e. Trams; cycle paths; pedestrians; and finally other car users. Take the tram and canal bus or hire a cycle much easier. Whilst the hotel appears to be predominately a business hotel; tourists will not feel out of place. The check in is efficient with polite and helpful staff.The lobby areas and restaurant had a slightly 70鈥檚 feel to it and I don鈥檛 mean this in a negative way considering that a 70鈥檚 revival is very much 鈥榯he in thing鈥?鈥?it was just my personal impression for what is worth.We liked the fact that our child was not charged for the stay; the room had a double bed whilst our daughter slept on the small double sofa bed.The room was clean and without defects; although the carpet looked like it might benefit from quick clean; putting that rather minor point aside the room was very clean and comfortable.We booked the hotel via their own website at a rate of 129 euro鈥檚 per night and this included the breakfast which other user鈥檚 have already commented on 鈥?we could not fault it!The hotel location was fine for us; the area felt safe; the journey by tram into the city is useful as it gives you feel of the general layout and you also pass other parts of the city that you might not see otherwise with interesting shops and restaurants.We had a great time and recommend the hotel; good standard; efficiently run; friendly staff; family friendly 鈥?What more can we say.
1071829,walkrgrl,05/25/2007,Worth it We stayed here for three days and enjoyed it quite a bit. The hotel was not located in town but that was not an issue; the tram into town is right there (#4) about a block away and we could be in Central Amsterdam in just a few minutes. The train is also there which you can take to Schipol Airport or Leiden if looking for the gardens. The location was great; breakfast was really good and we had it included in our rate. It gave us a chance to really start our day nice. Although we stayed out late every evening we never had an issue or felt unsafe. The twin room was small by our standards here in the states but was perfect for people who are basically in and out on vacation. Bathrooms were new and modern. The staff friendly and helpful.Would definitely stay here again.
1071829,zivbahar,04/22/2007,The easy way to enjoy yoour vacation room view
1071829,travellingted,04/10/2007,Recommend this Hotel We spent two nights at the Novotel on a 3 night stay in The Netherlands and would highly recommend it as a hotel; especially if you can get a good deal that includes the substantial buffet breakfast. Rooms are standard for this type of hotel. The hotel is 20 minutes from central amsterdam by the number 4 train; which terminates 2 minutes from the hotel. It is also 2 minutes from Rai train station; where you can catch trains to and from the hotel. Staff were helpful and the reception dest sells strips of tram tickets. The only down side is the distance to central Amsterdam; but the tram ride is reasonably scenic; so this isn't a big deal.
1071829,SouthjerseyCraig,01/20/2007,Learn about the tram The hotel is not in Central Amsterdam. It is located near a transit hub several miles away. The best way to reach the attractions is to take the #4 (I believe) tram. Its starting point is about a block and a half from the hote. (walk out the front door; and go to your left. The tram goes to the central rail station in Amsterdam. Eventually there will be a subway line between the hotel's vicinity and downown.I had two different rooms in this hotel. The first; unfortunately; was right by the elevator; the second was nicer. As in all European hotels; the room is small by American standards. It does not have a full shower door; but instead a panel that covers maybe a quarter of the shower. You'll easily get used to it. The restaurant downstairs is a good place for very basic food; and for the free breakfast. You might as well eat there during your stay.The concierge and front desk were very friently. Don't worry: their English is excellent.If you need a transfer back to the airport; the hotel offers one at about 10 euros.
1071829,CliffordGould,12/27/2006,Transport and Breakfast at the Novotel We stayed here for 3 nights from 14th to 17th December 2006. Excellent transport links made this a good choice for us - next to tram; bus and train stops; 15 mins from airport; and 20 mins to cross the whole of Amsterdam by the fast and frequent tram No 4. We bought a 48 hour all-in ticket for E10 which took us everywhere except to and from the airport by train. We expected a modern business hotel; which it is; but were pleasantly surprised by the efficient professional friendly service; by the excellent breakfasts included in our E125 double; and a very good evening meal at E35 each including simple drinks. Buffet breakfast had the option of full English; Continental with fine beef; ham and cheeses; lots of fruit and yoghourt and decent strong coffee. Clean; comfortable room; with good lighting. Only real minus was smoking in the reception area. Would be happy to return even though we generally prefer older atmospheric hotels right in the centre of cities. Clifford and Patricia Gould. Somerset; England.
1071829,BliGus,12/11/2006,Fairly Good Stayed here for 2 nights in early Dec as part of Kumuka tour. The hotel is located near the RAI Congress centre; and is also conveniently located near the train/tram stations. A trip to the city centre takes approx 20 minutes.The room themselves are above-average size for a European hotel and were comfortable and pleasant. A plus was the tea/coffee maker they provided. Buffet breakfast was good; and staff were quite helpful. Avoid using the internet though; at EUR3 / 15 mins it is quite expensive. Overall a pleasant stay; and if you don't mind travelling by public transport into the city then this hotel is value for money.
1071829,danipk,09/29/2006,Good hotel for reasonable prices My brother and I decided to fly to Amsterdam in quite short notice; which is a bit of a problem in the end of August. We needed a hotel with reasonable prices; accessible for wheelchair and preferably in the center. After almost losing hope we found the Novotel which had 2 of the 3. It was a bit out of the center; but it had a trm station near by that took us within 15 minutes to the center of town.The price was good: we found a hot deal ON THE SITE of the hotel; where they claimed to give you an extra discount if you find a cheper price than their's on the internet.The room wasn't very big but fine for us. It was clean and kept up nicely. The bathroom was all set up for disabled. The staff was helpful and polite.We had breakfast only once; through room service. Although it was nice I don't think it was worth the 18.5 Euro per person they took for it.The bottom line: Nothing fancy but suits all your needs if you don't mind being out of the immediate center.2 small things:1. While making the reservation I specified a wheelchair accessible room; but when I called the morning before leaving to make sure all is in order they didn't have it written down.2. At check out they almost charged us for 4 breakbasts altough we had only one. Not on purpose; I'm sure. Just keep out for those things.Enjoy!
1071829,davehol,08/19/2006,Globus Tour Stayed during Globus Tour. Tram/ Bus/Train/ station only 5 minutes away. Very helpful staff. Room was nice and clean. We would stay there again.
1071829,richandlisa,08/06/2006,Good budget hotel We have just returned from a weekend break in Amsterdam where we stayed at the Novotel. We had already read other comments on Tripadvisor to gain an understanding of the hotel and checked on the map so realised its location was slightly out of the centre (for info: there is a tram (No 4) that provides a frequent service into the centre of Amsterdam and the number 51 train to central station; centre of Amsterdam; from RAI.).Upon arrival it is very easy to travel from the airport to this hotel by train and takes under 10 minutes and only 2 stops. The hotel is only a 2-minute walk from the RAI station.Our first impressions of the hotel from the outside was that it did look like an office block; however to be fair it is located within the trade centre area. Inside 鈥?its clean fairly modern and noticeably refurbished within recent years. We found the reception staff were friendly and helpful whilst we were checking in. We had asked for a nice room (as it was a special occasion); which was accommodated on the 10th floor; this floor also seemed to be newly refurbished. The room was modern/contemporary and clean.The low points of this hotel is the lax response on service; e.g. asking for an iron/board; took around 40 minutes and 2 calls to chase this up before it arrived.Room service 鈥?again the call rang off and we had to try again and again before speaking with someone; though in saying that when the food arrived it was good. We found the general staff within the hotel were very much there to do a job as opposed to making you feel welcomed.On our last day as we were flying out in the afternoon we decided to eat before heading off to the airport. We went down to the caf茅/restaurant to get something to eat. Although we arrived during a busy period we still had to search for the waiting staff to take our order. We then waited on our food; this was then delivered wrong around 35 minutes later. No apology was given and to be honest the staff seemed untrained in dealing with problems. We told the waitress what we had ordered and off they went. We then got the revised food another 20 minutes later; which was swimming in grease and to be honest; inedible. We didn鈥檛 want to make a big deal out of it; as we really had to go so we went to pay and were confronted by the waitress asking us 鈥渘ot to be angry鈥??We paid and left.In summary 鈥?we experienced poor service especially in the caf茅/restaurant. The location is out of the centre but is easily accessible by tram/train as also noted by other 'trip advisors'. If you can get a good deal; this is a hotel to be considered if your travelling on a budget.
1071829,TravellerGuyUK,07/20/2006,A good hotel; great for a weekend break We get travel concessions and were looking at the various hotels we can use. The Novotel had vacancies at a very good rate so decided to go there even though it looked quite far from the centre.The rooms have been refurbished to the new Novotel standard; which meant they were clean; contemporary and very comfortable. The standard is very good and you certainly get a good night's rest.It isn't central; but you can get from Schipol to the RAI station in about 10 mins which is convenient and to the centre its a direct tram line which runs until around 1am which is more than enough.I'm not sure how much the full price would be; but if you are happy with the price you get; you won't be disappointed with staying here.
1071829,limelightorange,05/11/2006,Good Hotel Have been staying at this hotel for quite a long time; and the last time was in Dec 2005. It was a good and big hotel. Easily reached by train and tram. Reaching the city centre was easy; there's a tram around (few walks away). The rooms are medium sized; quite clean; the staffs are quite friendly. Breakfast was good and a lot of variety. The neighborhood was quiet since it wasn't located in the prime area.
1071829,EdmTraveller101,05/08/2006,Nice; clean hotel; but out of central Amsterdam Stayed at this hotel as part of a European tour for one night in March 2005. As I was travelling with a friend; we requested two single beds; however; what we got was one single bed and a sofa type bed for the second person. The room was exceptionally clean but very small and cramped. The single bed was comfortable; however; the sofa bed was not and would not have wanted to spend more than the one night on it.The bathroom was well appointed with a tub/shower and room to move around in. Our breakfast the following morning was included; but consisted of the usual; breads; cereals; yogurt; coffee and juice. The hotel also has a very nice bar on the main floor and the service was great there. Met some locals from the city and they were very nice to chat with. My only real complaint about this hotel is that it is quite far from central Amsterdam and could be a problem to see all the sights from. While there we did tour the canals and the infamous red light district; however; if you want to be in the centre of the city I would not recommend the hotel. If you're looking for somewhere quiet to stay away from the hustle and bustle; then it's a great choice.
1071829,arrowflight,04/29/2006,Bahaus Chic in Tulipville
1071829,bluelobster1,04/23/2006,Great Room; Great Price; even Greater Breakfast!! This hotel was great. After seeing some of the hotels in the city centre I knew I had made the right choice. It is out of the centre but there is a tram right outside which takes you right into the centre and it runs until the small hours. Trams are frequent and you can get on while the driver is usually chain smoking outside. This hotel is also only 2 train stops from the airport which is handy for the budget traveller. Larger then most downtown hotels it had large rooms with a bath; cable tv; minibar and a safe. Buffet breakfast is excellent value. Staff were friendly and helpful (especially Cruz)Would I stop here again??..... Yes.... no question; and intend to do so later this year!!!
1071829,henri1710,04/19/2006,Far; but certainly worth it Due to my montly meeting in Amsterdam; I am quite familiar with the city and have stayed in several hotels before.This hotel is quite perfect for someone who doesn't mind being far out; but the service from front desk to housekeeping is very good and rooms recently refurbished.Breakfast was a typical buffet and quite good.For all it's worth; this hotel only ranks below the Hotel Jolly Carlton and the Rennaisance having stayed 9 differents hotel in Amsterdam; at least for now my preference is limited to 3 hotels.As said earlier for whom city center is not an importance; I would highly recommended this hotel.
1071829,franklin9176,11/30/2005,Perfect for a get away... We went here via a commerical travel agency (online). The location is approximatley 25 minutes via tram to the downtown city. The hotel is WORTH staying at -- clean; beautiful (recently redone); breakfast is HUGE; managment were fabulous. RECOMMEND!! The price was very very reasonable! Taxi ride is approximatley 20 Euros from the downtown to the hotel FYI.
1071829,yasi,11/18/2005,Very nice hotel Even its far away from the city center; there is direct tram line just in front of hotel. Its bit expensive regarding where its located but very spacious room; clean and nice setting. The breakfast is very good. At least a buffet not continental one where you have only one croissant and butterjam. Very helpfull reception.
1071829,mnik2006,11/06/2005,OK hotel; could be cleaner; beware of hidden taxes! The hotel is ok; a bit pricey for its category and it is not very well connected to the center (walking not recommended).The room is ok; the sofa in the room could have been cleaner (dust) and the bed covers were old and started to wear away. They also charged us a hidden tax which made the stay even more pricey. The hotel plays on confusion as the reservation receipt says something on the lines of:- Tax A; 12.23 Euro included- Tax B; 23.33 Euro included- Tax for sdkjfh and dsj is 14%so you don't know if the third line is describing tax A or tax B or if it is another tax and if it is included or not in the bill. It wasn't a huge amount but you feel a bit cheated when they pull some extra tax while checking you out.
1071829,Yalis,08/23/2005,A great choice for my family showReview(3799025; 'full');
1071829,Wheretogonextt,07/18/2005,Comfortable and clean - no surprises showReview(3677272; 'full');
1071829,Garyuk17,06/12/2005,Good Hotel showReview(3546330; 'full');
1071829,bandogal,04/21/2005,Dirty hotel; poor food; location outside of the action showReview(3396515; 'full');
1071829,ATripAdvisorMember,03/16/2005,Loved it!! showReview(3276423; 'full');
1071829,Heidihig,11/02/2004,Far away showReview(2801399; 'full');
1071829,KIMNGUYEN,06/08/2004,Just okay... showReview(2172990; 'full');
1071829,ATripAdvisorMember,03/29/2004,thieves on the 13th floor showReview(1751075; 'full');
1071829,cchiuching,04/17/2003,Novotel - average showReview(939827; 'full');
1071829,ATripAdvisorMember,03/05/2003,Novotel Amsterdam showReview(908415; 'full');
1071829,catnip55,09/21/2008,渚垮埄銇с仚 showReview(20241553; 'full');
1071829,銇俱仯銇熴倞浠欎汉,09/13/2008,閮ㄥ眿銇屾鑳界殑銇с亶銈屻亜銇犮仯銇?#x201d; showReview(20020031; 'full');
1071829,sipanimo,07/19/2008,Das Novohotel war sehr kompetent showReview(18033768; 'full');
1071829,lass,06/11/2008,杩戜唬鐨勩仹缍洪簵銇儧銉嗐儷 showReview(19171777; 'full');
1071829,VincentParis,05/13/2008,A 茅viter pour les familles ! showReview(15980291; 'full');
1071829,NSEPS,03/03/2008,Buon Hotel Ben collegato showReview(14005800; 'full');
1071829,lass,12/31/2007,婧€瓒炽仹銇椼仧鈽?#x201d; showReview(19167402; 'full');
1071829,Anybcn,11/01/2007,Un muy buen hotel showReview(10518817; 'full');
1071829,Alex099,08/20/2007,Un muy buen hotel showReview(8456540; 'full');
1071829,Voyageursubtil,08/18/2007,A 茅viter en famille showReview(8448050; 'full');
1071829,lass,08/14/2007,绉诲嫊銇伅渚垮埄 showReview(19163131; 'full');
1071829,viendomundo,08/08/2007,Al lado del tranv铆a; c贸modo; buen desayuno showReview(8372172; 'full');
1071829,JuanGonzalez,09/14/2006,hotel muy bueno y c贸modo showReview(5801747; 'full');
1071829,lass,02/18/2006,蹇仼銇亷銇斻仜銇俱仐銇熲槅 showReview(19156818; 'full');
1071829,lass,01/14/2004,閮ㄥ眿銇簝銇忋仸娓呮綌銆傘偡... showReview(19924151; 'full');
1083206,Bahru,01/07/2009,Awesome! Upgraded to a higher floor on our last night of our honeymoon; we were ecstatic with this hotel. Super cool design from the invisibleshower drain; room number lit on the hallway floor; to the cage surrounding the entire building. Super comfortable bed. Free wireless. Awesome roof top terrace suitable for warmer weather. Room service was extremely reasonable even with our terrible exchange rate (cdn). Free nespresso machine in each room. Staff was awesome getting us a same-day reservation at a michelin star restaurant in madrid the day we left. Definitely recommended....
1083206,Chrisdot,01/04/2009,Fun hotel; great location I rarely write hotel reviews; even though I make use of them - esp. Tripadvisor's - so this is an exception; prompted partly by the Barcelo Raval being a new hotel; and partly by a wish to counter the occasional negative reviews it gathered early on.We've just returned after spending a really excellent 5 days at the hotel over the New Year - a generally low key event in Barcelona; incidentally. All the positive comments in previous reviews about the style and features of the hotel we felt were justified: friendly staff; general hotel facilities; rooftop terrace + views; internet access; cleanliness of room; shower; quality of toiletries; towels etc (though a bit of conservation awareness here wouldn't come amiss); and of course the gadgetry which; when you work it out; is great fun. Only occasionally does style triumph over functionality - would a handle on the sliding toilet door be SO unsightly? Or a work surface of some description?We had a Superior Double room on the 4th floor; and it may be that the layout of the more expensive rooms on the higher floors (with better views) is slightly different; but we didn't feel the open plan design would present any problem for the great majority of guests. As for the location - the other negative mentioned in some reviews - the Raval neighbourhood tends to receive its own section in updated tourist guides and it is surely a fast developing tourist area. So; while still roughish at night; it is fine during the day and should; in our view; certainly not be seen as prohibitive (even the Carrer de l'Hospital route to Las Ramblas; from which you can cut through to the excellent Central Market).Eating - if you can get a deal including breakfast; it's almost certainly worth it - the continental breakfast is varied and plentiful; and hot is available (included in the price; at least if you have the scrambled eggs!). There are two restaurants even closer than La Reina del Raval (and; we felt; better) - El Cafeti and; slightly more expensive - though both offer set menus - Casa Leopoldo; both on Carrer de Saint Rafael; literally alongside the hotel.All in all; a hotel that is enterprising; trying hard; and that deserves to succeed. But yes; certainly at present; Barcelona is not a cheap short break.
1083206,Hoteltraveller32,12/16/2008,a beautiful hotel in strange area Well Hi everyone; Its not very often when i visit a hotel that everything is absolutely PERFECT. Well ive found it.if you read my other reviews you will find i sometimes moan about the littlest of things; there is absolutely nothing to moan about. From stepping out of the cab; being met by the bell boy; excellent check-in; beautiful modern interiors; one pink and one green lighted lift; upto the 9th floor to our room; the room numbers are lit in the carpet on the floor. A beautiful room; gorgeous SEE THROUGH rain shower; omg it has to be experienced; not very good if you are sharing with friends. or if you are a prude.Massive bed; electric curtains; very clean room. We went for a meal in the lounge;come bar come restaurant dont know what else to call it. Food is marvellous not too much and a very good price.The area it is in looks run down but not too far from La Rambla and Liceu Metro (5 mins). down a long side street with hookers etc... but its well worth it. We got an absolute bargain of a price from www.travelepublic.co.uk 拢75 a night including breakfast. there was cheaper websites but i decided to go for travelrepublic because it is a well known brand and has got oodles of money; whereas other websites are struggling and i didnt want to choose one that might go bust; it was worth the extra few quid for peace of mind.i know that this hotel charges more and doesn't include breakfast. so look around for some good bargains should you want too.i can recommend an awesome restaurant in Barcelona just off La Rambla; tucked away in another side street called SINATRA'S please contact me for directions. you will not be sorry; its not too expensive the staff inside dont seem to want to please at first (they even let us walk out because we couldnt eat upstairs due to very small crying children downstairs; but they let us in the end) they should get rid of some of the staff that work there; as they are there for the customer and should aim to please everytime OPEN is on the door. we got an excellent waiter; but its the food that is absolutely gorgeous. as always if u need any help please contact me; or prestonbrookes@hotmail.com
1083206,Illyrialady,12/12/2008,pink and black Funky modern building; in a great location 3 minutes walk from the Ramblas and the Gothic centre. Very stylish modern rooms but watch out for the curved bedside table. Friendly staff and good food.
1083206,JillD09,12/11/2008,Barcelo Raval brilliant We have just returned from Barcelona a two night stay at the Barcelo Raval which was amazing.I have stayed at many hotels all over the world but have to say this was definitely different. From walking into the reception with its wonderful silver floor oversized lamp shades(including the one on the horse!) to the rooftop terrace with its jacuzzi you know you are in a different world.The room was suberb -all modcons including coffee machine;ipod docking station;remote control curtains etc. Our only problem was working out how everything worked hoping not to break anything! An added bonus was the Light Breakfast Box in the morning; especially as the normal breakfast cost 鈧?8.00.The staff were most helpful friendly.Regarding the location of the hotel; you can walk to all the main sights in Barcelona we were not concerned with the people in the area. It was no different from any mixed ethnic area here in the UK; just folks going about their daily business.When we return to Barcelona it will definitely be to the Bracelo Raval.
1083206,muckers43,12/09/2008,Fantastic Hotel;Great Location Excellent Hotel; very modern; clean value for money. Location is great. Had been warned before we went about pick pockets; bag snatchers etc but had no problems (just be careful like any big city). Did notice a big increase of prostitutes in the area over the weekend but they weren't compulsory. (just reply with a firm no thank you if your not interested). would definetly recommend hotel for couples or a group looking for a quality hotel in the centre of things.
1083206,spiaro,12/08/2008,Loved Barcelona and the Barcelo Raval We stayed at this wonderful hotel in mid-November for 4 nights. It is a modern; stylish hotel. The rooms are interesting and functional. The bed was exceptionally comfortable; the linen and towels were the best we have ever experienced; the shower was great and it had free wi-fi access. The gadgets were fun; LCD TV; funky lighting and curtains that opened at the press of a button. On the couple of occasions we ate in the Hotel; the food was outstanding. It was innovative; fresh; tasty and stylishly presented. The cocktails were very nice too. The roof terrace had wonderful 360 degree views of the city. The distinctive round design and metal cladding on the building meant that the hotel was a bit of landmark and could be seen from many of the tourist sites around the city.We found the staff friendly and helpful. The nearby La Reina del Raval restaurant was also excellent. Turn right up the Rambla Del Raval from the main hotel entrance and it is less than a block away. The bad reviews of the hotel seemed to mainly centre on the shower and the location. I can understand if someone was uncomfortable being naked with their roommate; the shower could be a bit revealing. But; that is certainly only a problem for a minority of people. The shower itself was excellent; as were the toiletries. Some of the surrounding areas had obviously not yet been regenerated yet and I can see why some reviewers might comment on the some of the people on the streets between the hotel and Las Ramblas; but we walked all around the area during the day and night and never felt uncomfortable. It was certainly no worse than any of the areas close to a working port in any of the other major cities we have visited. The cost of the mini-bar items and water was no worse than any other hotel I have stayed in. The advantage of being in a residential area meant that there were many little supermarkets nearby that sold water etc at cheap prices. So you were not a prisoner of the mini-bar. We loved the hotel and Barcelona in general.
1083206,actweaver,12/03/2008,Great Hotel in Heart of City Brand new hotel right in the middle of Barrio Raval which has and remains an occasionally challenging district. This should not stop you in anyway; particularly if you love being immersed into the heart of a major city. The hotel is spectacular and the miserable gits on here winging about open showers and dark alleys should get a life. It's got the essence of barcelona and is a fab change from the normal; monotone; thoughtless hotel designs so familiar of many 4* and + establishments. Staff were friendly; helpful and casa leopoldo restaurant alongside is evocative; local and very special.
1083206,Leesw8,12/03/2008,Fabulous! View from roof
1083206,lizziedorset,11/26/2008,First time for everything When I booked the break in Barcelona at the Barcelo Raval I knew it was a new hotel; but just not how new! We arrived on the day it actually opened! Although one had the feeling of being a guinea pig the staff were very helpful although one rather got the feeling that they had come into work for the first time that morning and therefore didn't quite know their way around things yet. Getting a drink in the bar was not a swift exercise but everyone was smiling so it didn't really bother us.The room was clean and tidy and once we had worked out that the curtains opened by pressing a button (we did have to ask at reception about this) and how to work the coffee machine (aided by a very pleasant member of staff who was as much in the dark about how to work it as we were) all was fine. The only thing that I wasn't too keen on was the open plan nature of the room and shower - the shower was lovely and large but was in the bedroom! Luckily the loo was in a separate compartment; with a sliding door but if you opened a drawer in the wardrobe area and left it open; if someone was in the loo they were trapped in there!The view from the roof terrace is AMAZING. 360 degrees all around the city.Very centrally placed for Las Ramblas and the tourist buses which are a great way to see the city - pay your fare and hop on and off where you want to around the route. All in all a super visit to Barcelona and I would certainly recommend the Barcelo Raval to anyone else wanting a central hotel in the city
1083206,riarossie,11/18/2008,New cool and funky hotel Pigs in the Foyer
1083206,Jill9034,11/18/2008,Fantastic Modern Hotel Excellent Hotel in a brilliant location. The unsavoury characters in the area were more prominent at the weekend than in the week. We also were not bothered by them at all and feel sure that the high profile policing in the area would prevent any tourists from being bothered. This is obviously an area undergoing improvement and as such is not quite there yet. Having said that the Hotel is amazing; the service excellent and the location very central for all of the sights especially Las Ramblas. I would definately recommend this hotel; Barcelona is beautiful; but definately not a cheap city break; take plenty of money!
1083206,Mojoker,11/11/2008,Great Hotel - Dont drink the bottled water! A very modern and funky hotel which is located about 5 minutes walk away from Las Ramblas (a great base to explore the city from). A few people have mentioned the dodgy characters down the side streets; to be honest they didnt bother us and we wernt bothered by them; however you can see how some people may feel intimidated by it. As for our room; it was on the 3rd floor and had a bath with a shower which was not in the middle of the room as per all the picture we had seen previously. The roof terrace provided great panoramic views of the city. The nespresso machine was great which produced excellent smooth coffee. We are used to staying in 4/5* hotels which provide complimentary water etc... not in this hotel... two bottle of water cost 11 Euros so beware! On the whole a good hotel (not as good as the Manderin Oriental in KL - service is something else!).
1083206,Poochies1,11/10/2008,Don't do it!! My boyfriend and I were very dissatisfied with the new Barcelo Raval hotel in Barcelona when we went on their opening weekend.We understand that the hotel was in its opening days and the staff were still being trained and getting used to the systems in place; however this does not excuse the attitude of some of the staff; in particular the concierge/security and the service that we received.We arrived in the early hours of Friday morning; checked in and went to our room. I had a shower and it flooded the bedroom! I phoned down to reception and they said we had two options; we could stay in the room (why we would want to stay in a flooded room is beyond me!) or move. I requested that we move and we were shown to a new room along the corridor. This was a huge inconvenience as we had unpacked our belongings. The man that showed us to our new room also said that this had happened in various other rooms so I find it unbelievable that this wasn't checked in our room before we were checked into it.On Friday we arrived back at the hotel at approx 5pm and our room had still not been cleaned. The cleaner finally came round at about 5.30pm but we were in our room relaxing and didn't want to have to leave. This should have been cleaned in the morning and not in the evening. We wanted to hire bikes for the day on Saturday so on Friday pm I called down to reception and asked for recommendations for bike hire. I was told that they would look into it and get back to me. I never received a call back. Again very poor customer service for a 4* hotel.On Saturday morning we awoke at approx 10am and we had no lite breakfast waiting on our door. I called down to reception to ask where it was and they said they would send one up. 20 mins later we still had no breakfast so I called down again and once again no breakfast arrived. After a third call they finally managed to send up our breakfast 40 mins after we had to call and ask for it; which we shouldn't have had to do in the first place. I received no apology for this delay and when it arrived it was the same breakfast as the day before. I would have thought you would have provided a variety for the cost.On Friday night there was demonstration outside the hotel which was highly threatening and we received no explanation from the hotel staff as to what was going on. The hotel was being covered in graffiti; there were eggs and bottles being thrown at the doors and windows and it was a deeply unnerving experience. There were numerous guests in the lobby waiting to go out and we just got told to move away from the doors with no explanation or apology. We wanted to leave to go for dinner and were ushered out the back door as the front door has been locked and was surrounded by demonstrators. Again there was no explanation or apology and this was truly despicable customer service.On numerous occasions upon entering the hotel we were also asked by the concierge/security where we were going and if we were staying there. It was the same man every day that asked the same questions and made us feel most unwelcome. If I pay to stay in a 4* establishment I don't expect to feel targeted by the staff and made to feel as if we shouldn't be staying there.I would also like to comment regarding the lighting in the rooms; there were too many gadgets and lights everywhere that make it very difficult to get a good nights sleep; also the soundproofing in the hotel is appalling and we could here the footsteps from the room upstairs; noise from next door and here the voices in the corridors at 4 in the morning word for word.The rooms also had no bins so we had to pile up our rubbish on the side; not only is this highly unhygienic; it is very unsightly and messy for guests. Also we had an espresso machine and tea bags; yet we had no mugs and coffee cups to go with it. Again this is very poorly thought out and bad customer service.All in all the stay at your hotel was unenjoyable and a complete farce and the fact that it was the opening weekend can not be used as an excuse.
1083206,modestone,11/07/2008,WARNING - If you're not a naturist... Warning! Although this hotel is very modern; ask yourself one question before you go - do you like to shower in FULL view of another person? If the answer is yes; book it! If no; then no matter how modern the place is; you won't feel comfortable at all during your stay.
1083206,UkRizza,11/06/2008,The New Las Ramblas?; more like a slum location Location totally misrepresented. Views of the city; more like of Beirut! Balconies - they forget to tell you that you can not use them; or even open a widow!Very dangerous to go out in the evening; lots of dark dirty alleys; with no safe access to Las Ramblas after dusk.Room bar totally over priced.Cleaning standards not up to a 4 star standard.Hotel complaints procedure non existant.
1083206,jencork,11/04/2008,Great base for a fab city!! fab newly built hotel only a stone throw from la ramblas. in the newly revived area of raval...like another guest said there are 2 direct routes to la ramblas left and right out of the hotel; left is well lit but has some undesireables and rgt still a few dodgy characters but more direct route by day only. hotel itself has a very moderne concept the bathroom is in the room with only a little wardrobe like effect for the toilet and the shower itself is totally on view in the room; i know most of the time you would be sharing with someone you know well; like i did with my mother but its been a long many years since shes seen me naked!!!! didnt ruin my stay though and i certainly didnt make her stand outside the door of the room!! i would never spend time in the hotel bar in any hotel especially when there is such a fab city on your door step to discover so if you lookin for a funky room with a great location ; a good price e130 p/n and a fab roof terrace overlooking the city book this hotel.
1083206,carolinemoon,11/03/2008,Fantastic stylish hotel excellent hotel my boyfriend took me for my birthday and I was really impressed. The rooms are really stylish and comfortable loved the fact you had your own esspresso machine in the room with pods that were replaced daily; the shower is gorgeous although might be a bit open plan for more modest guests. The location is great and the views of Barcelona are fantastic from the room terrace.
1083206,galway26,11/01/2008,brilliant hotel; wonderful staff; very funky interior We have just arrived back from a 6 day trip to barcelona ( we could have done with another few days). The hotel was very clean very new with excellent friendy staff. I couldnt speak more highly of the hotel. My favourite was the top level where we spent many a night drinking on the terrece while looking over all the lights of the city.barcelona has so much to offer. During our stay we went to the a barcelona soccor match which was amazing and definatly worth a visit. Spent another day on the fab tour bus where you can pay your 20E for the day ticket ( or 26E for 2 days) and hop off and on the bus all arounnd the city. We also fell in love with the food market on the rambles ( main high street) where we got smoothies ( 1 euro) and a packet of fruit ( 1 euro) every morning for our breakfast! Our evenings meals usually were no dearer than 12E for starter; mains and desert!!! look out for the special offer meals which are displayed on the door of every restaurant. In total barcelona is a fab city for art; bulidings; history; food but also has the most beautiful and clean beach with soft fluffy sand. Would highly recocommend!
1083206,Rose085,10/28/2008,Buyer beware I have just returned from a three night stay with my three sisters at this hotel. We could not believe the open-plan bathroom in the rooms. There was absolutely no privacy when showering and it meant that we had to take turns leaving the room to allow each other to use the bathroom in comfort. We asked to be moved to single rooms but were told that the hotel was full. I would definitely not recommend this hotel to anyone. The bar/lounge area was cold and totally lacking in atmosphere; on the three nights we stayed here there were no customers in the bar despite the hotel being fully booked.
1083206,jazzDonegal,10/25/2008,Fab;Funky; difo going back! We have just returned from a 5 night stay at barcelo raval hotel. Our experience has been brillant. The hotel design is bright; fresh; funky and modern. When booking try an get the 8th floor; as the views are amazing! I loved the gadets and lights in the room. It would be more suitable for a couple staying. The reception staff were very helpful and spoke very good english. I would difo love to come back to this hotel. The only drawback for us was the location; during the day we felt safe walking towards las ramblas but at night i would not recommend it. We got taxis after 9pm. Other hotel guest views will differ on this; but for us as a couple with a vast amount of experience traveling we didnt feel safe at nite. There is a fab new cocktail/ restaurant opened near the hotet called blue rita;l that we totally enjoyed! champagne great price.
1083206,xaros,10/24/2008,Great Hotel! full room view from window
1083206,Neddybear,10/16/2008,Barcelo Raval We've just returned from a weekend at the Barcelo Raval and as there are very few reviews thought we should add one. In our party were 3 couples; we were celebrating a big birthday and a short phone call explaining beforehand upgraded our room free of charge to the matrimomal suite. Hotel is futuristic; very clean and reminded us of Laurence Llewyn Bowen with its black; white and pink decor. Room itself was lovely; the bed huge; shower powerful. You need a degree to work the coffee machine but after a few spillages on the floor we managed to get a grip of it. If you're a gadget freak the electronic a/c; curtains and above bed spotlights (!) will hit the spot. Views from the roof are superb but the pool is more like a big bath than swimming pool. During the day the location is fine; at night we preferred to get a cab back as there were a few undesirables lurking. We went room only but each morning there was a goody bag with oj; yogurt and fruit on our door handle. Reception were very helpful and all spoke English. Would recommend for couples rather than families (we left the kids at home with Nana).
1083206,feelinglioness,10/16/2008,Perfect! Decoration in the lobby
1083206,hoopkat,10/13/2008,would definately go back! lobby
1083206,CatAr,10/13/2008,Great design; great location; great price; some teething problems I have just returned from a 2 night stay in the hotel with some friends and we had a great time overall.First impressions were very good - the hotel is a striking design outside and the design continues inside. It is very trendy and well designed.The rooms are spacious and well layed out; although the bathrooms may not be to everyone's tate... The showers are amazing though.All of us said that the beds were the comfiest we've ever stayed in; although the blackout curtains were a little too effective!The concierge staff were also very helpful.However; as the hotel only opened at the end of September; there are still a few teething problems. For example; we phoned down to reception to ask for some ice to be sent to the room (there are no ice machines on the floors) only to be told the first time that they had run out; and the second time that we need to go to reception to collect it ourselves. Not exactly 4 star service...A friend also asked for an iron and ironing board to be sent to her room (the in-room information book said these were available and not exactly an odd request!) only to be told these weren't available but they offer an ironing service which has to be paid for.I'm sure these are just small niggles in the opening weeks which will be straightened out soon; and for such a well-located hotel with such great design features (and nice touches like in-room espresso machines) we were happy to overlook these little issues.The rooftop 'pool' is more like a big hot tub; but does have stunning views over the city - the view at night is beautiful and highly recommended.All in all; a great hotel and good value. We paid 鈧?60/room/night. Not sure if this was an introductory offer for the opening few weeks; but the hotel is comparable with those for a lot more.We all said that if we come back to Barcelona; we'll be staying here
1083206,Tellenbach,10/11/2008,Loved the Raval Hotel Foyer/Bar
1083206,Honestjosoap,10/09/2008,Honest;customer opinion s near as it comes. It was worth every penny of my money. ...does this help?
1083206,LaurenSewell,10/07/2008,Great find for a great pice! Have just returned from a couple of nights here; I took my boyfriend there for his bday. I was a bit nervous about staying here as there were no reviews and all pics on the website were computer generated - the hotel opened the day that we arrived.I'm so glad that I took the risk. The location couldn't have been more perfect - it was a couple of mins walk from Las Ramblas and you sort of come out in the middle so you are a short walk from either end. We walked to all sites but got the train to La Sagrada Familla and La Pedrera - the trains are sooo easy to use! To get to Las Ramblas you do have to walk through some back streets and even thought there were some shifty characters; I can honestly say I always felt safe.The room was lovely - though I would say if you went with a friend there isn't much privacy as all very open plan. The whole hotel is fresh and funky with very moden interior. Teh staff were more than helpful but still get the knack of everything - sure it will be even better once it has been open a while. Little things like then not having an iron etc were quite annoying but sure this will change.If you go up on the roof there is a little swimming pool and an amazing view of the whole city with free telescopes and stuff - wish I would have got a picture because it was amazing!Would definately recommend this hotel - location; decor and staff made it perfect for what we wanted! :-)
1083206,surfchickUk,09/30/2008,Funky Hotel Stayed couple of days ago- enjoyed hotel; great rooms fantastic shower but it is in middle of room so not great for modesty when staying with a friend as i was!! Enjoyed using top of range coffee maker and found toilet in cupboard a bit disconcerting. Staff nice; views from roof amazing -pool tiny weeny-my tip; get a room above 6th floor for fantastic views(we had a view of the office next door from5th floor). Surrounding area not great- we were told by bar next door to keep handbags firmly on laps and under table. Seems safe to walk there in day but felt nervous at night. Police have very recently done big sweep of prostitutes premises in area and saw plenty of police around. Very close to la Rambla. Fantastic restaurant up road (turn right)china de mercat. I would not bring kids to this hotel but great for romantic weekend. taxis cheap if nervous at night!
1083206,tibbles76,09/29/2008,Barcelo Raval - a very cool hotel! I have only never felt moved to write a review before in my life; as although I have experienced great (and very bad!) service and standards it has never been a surprise. However I want to write this to inform other travellers about this amazing gem of a hotel because a) it is brand new and no reviews or pictures exist and I had to take a gamble on whether to go for it or not for my girlfiend's surpise birthday; and b) because we had such a great time we want to thank the hotel by recommending it to everyone!(Just to put into context for readers - we are a couple in our late twenties; and have stayed in the top hotels of Dubai; Miami and Singapore; yet also the more basic chain hotels of Europe so have a wide experience of standards to refer against).Hotel Barcelo Raval is a really cool; chic design/boutique hotel. From the moment you arrive outside and see its ergonomic design you know this will be a different experience. The lobby is ultra modern in styling with really interesting features (such as the life size horse that is a lamp); cool furniture items dispersed around apple mac flat screens for free online web access; and a minimalist bar area. The staff were fantastic in their welcome; all with very good English and we were soon checked in and on our way to the room. The hotel floors are dark with no natural light; but this accentuates things such as the fact no doors have room numbers - these are light in neon on the floor in the carpet instead. Sensor lights turn on as you approach your door and the electronic door key is not inserted into any slot; instead just waved over the sensor for the door to open.Inside the room is an all in one open plan design (it's not huge; but more than adequate) - with white bed and floor with stark bright colour and retro wallpaper and curtains. The shower cube is quite central and glass on both sides so you can see right in from the bed (fantastic for couples; not sure how it would work if you were travelling with a mate!). Some styling features that symbolise the room: there is no drain plug in the shower; the water trickles away around the square edge of the shower room; the toilet is hidden behind a mirror door that is accessed by sliding along and closing the wardrobe; ipod dock; flat screen tv; espresso machine; low level lighting for night-time; and electronic control panel for all lighting; curtains; etc....the list is very long!Another great feature is the rooftop floor - take a trip up there and you will get a panoramic view of the city as you walk all around the building and there are telescopes for your use too. The rooftop pool is small; not really for swimming in; more to dip in while sipping cocktails but it was not that warm for us to try. We wrapped up and went up at night; took a bottle of champagne with us and looked out at Barcelona under the stars sitting by the neon lit pool area. Amazing!We were one of the first guests to stay there - it only officially opened around the 24th September - yet everything went very very smooth. The hotel is only 5 mins walk to La Ramblas; and the square it is in has some very nice restaurants and bars and was quite lively on Friday night. We really loved the hotel and it really suits 'younger travellers'; especially couples on a short city break. If you go to Barcelona you really should not be spending most of your time in the hotel room - but if you do; then I cannot imagine a better one than at Hotel Barcelo Raval!
1083206,Ptrick31,11/02/2008,h么tel central atypique; lounge et high tech showReview(21483253; 'full');
1083206,Rodam贸n,10/14/2008,Fant谩stico hotel showReview(20875398; 'full');
1083206,mickyribera,10/09/2008,Amo este hotel showReview(20744183; 'full');
1084661,lovetravelling090,12/22/2008,Lack of Security and Customer Service My room was broken into and all my belongings stolen. No offer was made to replace my belongings nor was I provided with a new room even though the one I was staying in had a smashed window. Unstandably this sort of thing does happen but very disappointed with how the staff handled all aspects of the situation.
1084661,Raistlino,12/14/2008,Awful experience This hotel is a trap. It offers low rates; but actually it makes you pay for everything: business center; gym; even the DIY laundry. The restaurant is available only for breakfast; and for 18 AUD you are advised to go elsewhere and have some better food.Internet connectivity is available; sure: it costs 27 AUD per day; plus 10 cents per megabyte over 100. Result: a couple of skype calls and ordinary e-mail reading; and you're already above the limit.The hotel is old and the rooms have seen better days. The minibar in the room is empty; the coffeemaking facilities have awful coffee... all in all; every single detail is not satisfactory.
1084661,lovereviewing,12/12/2008,Not Understanding I booked this hotel for my inlaws to have a weekend away. Unfortunately; there was an electrical storm in sydney and my inlaws could not make it there at all as their flights were cancelled. I called to see if they could offer a voucher for another time that i could organise flights again. However; i was told that they could not do such. It is terribly disappointing as I felt that the hotel could be more understanding of the situation.
1084661,moominoid,12/11/2008,Good Value for Money I stayed here about ten years ago when the hotel first opened and was perfectly satisfied with my stay. Read a lot of negative reviews on TripAdvisor; but despite this we booked again given the great location and reasonable price. We were upgraded for some reason to a two room suite which had a view of the Sydney CBD. Generally the room was fine; there were just a few issues:1. The air conditioner in the bedroom was extremely noisy and it was impossible to sleep with it on. It got rather hot and stuffy around 4am when I got up switched it on for a bit and then turned it off and went back to sleep. 2. The internet service in the room is extremely expensive - 55 cents a minute with a cap at $27 per day. And given that it isn't even wireless. Also you had to use the ethernet cable provided (as it couldn't be removed from the socket) and it prevented working in a more comfortable location in the room (I brought my own very long cable). 3. The hotel has parking underneath the building but it is more expensive than the car park at the other end of Thomas Street. Also when we showed up someone was parked across the entrance so we couldn't use it anyway. It's good we weren't already parked in the carpark and couldn't get out!
1084661,tripp0ne,09/25/2008,no good The hotel asks you to pay the full amount of your reservation at check-in and charges you for using basic things such as the safe box in the room. Not a good policy in my opinion. The hotel has a central location in Sydney; and this is the only positive aspect. My room was supposed to be a non-smoking one; but everything smelled strongly of smoke; and the windows could not be opened to let some fresh air in. The guy at the reception at nighttime had no clue about the internet rates; even though I asked some very simple questions to him: he seemed to have learned some technical words by heart; without really understanding what they meant. The morning receptionist (a girl) was much more friendly and helpful. Unfortunately I found a really big cockroach in the bathroom; and this encouraged me to check out of this place ASAP.
1084661,Victorianlad,09/23/2008,Good value and quiet Looking skywards above the pleasant art deco of the streetside ground floor on busy George Street; this hotel would be dismissed by many passersby as 'grotty.'I checked in on a Friday at around 1230 after securing an A$109 woitif.com one night rate - room only. The 40yo or so male desk clerk was pleasant and efficient: my room was ready even though official checkin time is later.Rooms are arranged around a central courtyard and seemed quiet. There is no view to speak off but at least it is not a blank wall with which one is confronted.My room had two twin beds: one mattress was quite firm; the other sagged somewhat. This was the only item I felt could be improved.The room was spotless; as was the bathroom. Water pressure was excellent; and maintenance of the fixtures and fittings seemed good. save for one of the beds as noted. The room was also clean with the only evidence of wear being a tiny patch of carpet close to the entry from bedroom to bathroom.My checkout was handled quickly and my luggage was stored for the day as I requested.
1084661,Paul38,09/09/2008,Nice hotel - much better than it looks I stayed here for two nights. The hotel is on George Street fairly close to Central station. It looks rather retro from the outside but inside it is clean and appeasing. The staff are very polite and professional. The rooms have televison; safe; refridgerator; ironing board and iron; desk; air-conditioning and a bathroom with shower. It is a little dated but very clean and comfortable. There is a bar and restaurant as well.
1084661,longbich,09/06/2008,Great Southern Location Location Location Booked into The Great Southern using wotif.com for $69. It's one block from Central Railway Station which is the main station in Sydney. It's cheap for a downtown hotel. It has a basic restaurant which has a quirky rule of only serving Full Breakfasts (@ $18) so you cannot just get a coffee or a bacon egg roll.The rooms are basic but clean. The hot water is set to comfortably warm so you needn't add any cold water at all for your shower. The bar on street level is popular with backpackers; office workers and inner city dwellers and has lots of cold beers on tap even Boags.It's right on George St.; Sydney city's main street so you can stroll down to Circular Quay; The Rocks or up to Kings Cross if you aren't in a rush or to Chinatown right behind or nearby touristy places like Darling Harbour on the inner harbour. The main thing is that it's close to the rail station and all the bright lights but is relatively cheap.
1084661,Onward64,08/27/2008,Not your usual four-stars If you're looking for the standard 'marble and brass' of most four-star hotels; then you'd be in for a bit of a shock at the Great Southern. This hotel is a 1920's pub that has been faithfully restored with a classic art-deco theme. At the same time; careful attention has been given to all the modern conveniences such as large wide screen LCD TV; ducted air and modern bathrooms. The fact that it is a real old-fashioned pub is both its strength and its weakness. It oozes character; but it is bound by the limitations of an old building; small box-like rooms without big windows; squeaky floors; small lifts etc. Despite it's modernisation; I still felt like I was staying in an old-style pub.The hotel is located close to Central station and in close proximity to Chinatown; markets and Darling Harbour. That makes it far more than a stroll to the main harbour area. However; buses run regularly down George Street and the train is quite close. It also means that it is in the rougher area of the city. Generally Sydney is very safe; but some people may feel more intimidated by the nightlife around this area of the city. Being on the main road; there was a little bit of noise. However; the double glazing reduced the worst of it. No noise from the pub below seemed to filter upstairs.Cheap counter meals are available at the pub downstairs. I couldn't see any sign of room service and the mini bar was empty. There were instructions on how to purchase items to place in the mini bar from the pub below. Not really what you expect from four-stars. Breakfast was satisfactory; offering cereals and a limited selection of hot dishes; Asian and English. There were no pastries and no fresh fruit. For an additional $18; I would rate the breakfast as ordinary value for money. Staff were helpful and courteous.However; the thing that impressed me the most was the bed. I have endured some pretty ordinary hotel beds. However; this bed was fantastic! It was incredibly comfortable; with a heavy; warm quilt and big fluffy pillows. If you choose your room on bed comfort; then this hotel is right up the top.However; the main reason that you would go to the Great Southern Hotel is the price. Rooms are discounted as low as $100 AU a night (without breakfast). You'd be lucky to find a dodgy two-star for less than that. This place is great value for money. As it is newly renovated; I suspect that this price is part of the drive to build up a customer base.If you're on a budget and your main concern is a clean; comfortable place to sleep; then you can't go past this hotel.
1084661,margoMelbourne,07/28/2008,Excellent cheap meals We stayed at the Great Southern Hotel for 3 nights (incl weekend). The room was more than adequate; the location was great for access to transport (and walking - which we mostly did) and shopping. The meals in the bar were excellent value and very good quality. Try the 280gram rump steak with chips and salad for $7! All round the stay was pleasant; with the only minor problem being the occasional noisy guest/s in the corridor. We requested a quiet room when booking and were put out of the way; so this wasn't such a problem for us.
1084661,patience05,07/15/2008,good location but had some problems Hotel is in a good location and close to train station; darling Harbour; china town; paddys market; etc.Although the staff were very rude and not friendly at all. They deactivated the card to the room which caused the lift not to work. We were stuck in the lift which made my daughter scared and shaking and we didn't even get an apology. They even tried to charge me extra when I was booking out of the hotel room.
1084661,mamanurse,06/18/2008,Rude Manangement - beware of charges The rooms in this hotel are fine. The beds comfortable and the cleaning staff attentive. I did notice a large discrepancy in rooms - some of our group had much less room (stepping on a bed to reach the bathroom) substandard tvs and no closets. The bathroom was fine; although in could be cleaner. My qualm is with the management more than the room itself. The internet charges are absurdly high. We were aware of this; and were careful to log on only long enough to download e-mails to work on later off-line. We averaged 3-5minutes per day. When we checked out of the hotel; we were presented with a charge of over $16 for the day we left - the time listed on the print-out was for AFTER we had packed our bags (including the computer) and had loaded them prior to going downstairs for breakfast - in other words; they were mistaken. Having been notified of their error; the manager accosted US and accused US of wrong-doing. He said his paper didn't lie; and maybe we were sadly mistaken. When I said; are you calling me a liar? he became billigerent and ruder. He of course did not refund our $16 bucks. We were traveling as the chaperones/leaders of a college study abroad group - mostly upper level under-grads and graduate students. One night; the management called their room and said if they didn't shut up immediately; they would be thrown in the street. The manager then came to the room and threatened them. They never contacted us (they had our room number) . The manager used horribly profane language and threats witnessed by numerous patrons. When confronted with this information; the manager stated that we were stupid to believe the students over them and this never happened!!!! It should be noted that our room was near the alleged trouble-makers and we never heard a peep!!!We take groups of students as well as non-students multiple times per year over-seas. This hotel has lost thousands of dollars of business from us in future all over the arrogance and rudeness of the manager.
1084661,hazpafis,04/28/2008,Good enough It wasn't the best of hotels but after adjusting to the circumstances of the hotel; we realized we weren't really paying for the hotel but for the location; which was great! The hotel was near Chinatown; Paddy's Market; Darling Harbour; Hyde Park and Central Station. Breakfast was available in the hotel which was a relief. Lunch and dinner was not a problem as lots of Chinese and Japanese restaurants and fast food places and food courts were easily accessible from the hotel. Be prepared as the hotel does not have a concierge department so be prepared to carry your bags from where you came from to your room. Rooms are small but bathrooms are clean. Do not expect majestic views of the city as there are none. But if you're like me; the hotel will only serve as a sleeping and bathing place as you will be out in the streets most of the day anyway.The great thing about the hotel also is that its about a block away from the nearest Sydney Explorer bus stops. There are two: Central Station and Chinatown. I'd recommend the hotel mostly for the location and the price.
1084661,golffore2001,04/14/2008,Great for the rate Was very pleased. We had a room for three and although a little tight; it worked. Although a little far from Circular Quay; the bus and train was right there and very easy to use. The room was very quiet and never heard hall or other room noise. The staff was friendly and helpful. Great location for Darhling harbor and Chinatown. Paid 124 +30 for extra person (seems high for a few extra linens for the 3rd person)
1084661,CandyPants26,03/17/2008,Helpful staff; nice location but depends on the room... We stayed in this hotel on 2 occaisions as part of a 3 week long trip. The first night we stayed we were put into a room that was really a single with a double bed in it. My partner is a big guy and we had loads of luggage so we asked to be moved and the staff were great giving us a free upgrade on the second night to a much a nicer room. When we returned for the second part of our stay we were given a disabled standard room which was much larger and quite adequate. Overall message is that the room you get will make a lot of difference to the quality of your stay. The pictures on expedia show a superior room which you have to pay extra for. Despite this the staff were lovely and the location was great.
1084661,tigers,02/24/2008,Good Budget Accomodation We stayed here for 2 nights recently on a 'Girls Weekend'. Now; this is budget accomodation; but it couldn't be faulted.If you are a fan of Art Deco; you will love this hotel; which has been restored back to the original fittings and the new part of the hotel matches this. We got a good deal of $126A per night for our single rooms. The location of the hotel is fabulous if you want to visit the Capitol theatre (we went to see Billy Elliot the musical) which is a 6-7 minute walk. The hotel is ideally situated for Darling Harbour; Paddy's Market; Chinatown and Central Station.The rooms are small; but very quiet. They are very clean. There are no views; so if you're going to Sydney for the harbour views; this is not the spot. You can catch the City Circle train to Circular Quay from Central which takes about 5 minutes or there is a bus stop out front of the hotel. The staff are extremely friendly and helpful. Breakfast is plentiful and fresh. I would recommend this hotel if you don't want to spend a fortune on your accomodation; but need somewhere clean and comfortable to stay.
1084661,loveBC,02/02/2008,No Problems Stayed here for 2 nights in early January and 2 nights in late January. I was very happy in staying there. The staff is friendly; rooms and property are very clean. I asked for a quiet room each stay and they did give that to me. Everything worked from air conditioner to tv and the bed was comfortable. Location is good as it is only 1 block from cental station and you can catch a train where ever you want to go. Paddys market is across the street and the deals you can get there is top notch. For room I paid from $94 to $129 per night. It is excellent value for being in downtown Sydney. Just be aware that the rooms are small.
1084661,CommanderPants,01/23/2008,Oh dear... The GoodBooked Online$130AU for 2 people including breakfastSlow check-inThe BadThe aircon didn't workThe walls were paper thinThe door to the bathroom didn't shutThis was my first experience with 'budget' accomodation in Sydney - oh my.
1084661,natbaker75,09/29/2007,Great Staff Small Rooms This is DEFINITELY not a four star hotel; as it was advertised on last minute.com. It is however; clean; and the staff are fantastic!It's an art deco hotel; which means that the rooms are tiny.It is a decent half hour walk from the Rocks and Circular Quay. Central Station is literally over the road and Paddy's Markets are not far away.
1084661,JRLOz,09/03/2007,Great value If you're under the impression that all accommodation in Sydney is really expensive for what you get; think again. I thought this place was great value for the very reasonable price I'd paid.This hotel began its current life in a 1930s heritage building (which replaced an earlier hotel); but the rooms are in a much more modern six storey (or so) building hidden behind the original facade. The location; just one block from Central train station; is very convenient (and trains from the airport are much cheaper and less stressful than taxis).Reception service on arrival was friendly and efficient. My room was comfortable; clean; quiet; unobtrusively decorated; and equipped with everything I could reasonably expect for the price. Sure; it wasn't large; but I'm very tall; and I didn't feel the room was too small for my liking.I didn't try the breakfasts on offer downstairs; but I did have a counter dinner on one night of my recent stay. It was amazingly good value - $7 for a very tasty steak chips and salad; and a total price of less than $10 if you include the beer that went with it.I'll definitely be staying here again.
1084661,IwantoliveinEurope,07/18/2007,Stay here with confidence. I stayed here in June as part of a tour group. We spent five nights at this hotel and were very pleased. We were a group of 50+ people; teenagers included; and everything we had to deal with was pleasant. The front desk people couldn't have been more accomodating. The breakfast was hot; fresh; and plentiful. The only negative I have was the internet cost. Being from the States; I found .55 per minute a bit extreme; but of course I paid it!!! My roommate and I had a room with two twins; frig and desk. We had plenty of room. Others in our group had rooms that were a bit smaller (ok...a lot smaller) but everyone said their beds were comfortable and the rooms were clean. The pub downstairs offered a bit of nightlife for our group as well. The biggest plus of all was Paddy's Market steps away. If you need/want souvenirs; this is the place to go. You can also pick up a jacket or scarf if you find your wardrobe is lacking for the Australian winter. I read some reviews about the sex shops and all before we stayed here; but I have to say I felt very safe. I walked around the area with no fear for my safety. It is also convenient for mass transit with the train station across the street. All in all; I would recommend this hotel for fellow travelers.
1084661,JKWD,07/04/2007,Good for the price In spite of the adverse comments on the website; I decided to give it a try after discovering the winter promotion on the hotel website for just AUD89-99 per night. My room faces the Thomas Street and could be a bit noisy (but better than those facing George Street or those without views). The hotel room is tiny and the facilities are barely adequate but its location is superb; opposite to the Market City where one will find numerous shops/stalls and food places. It is also 10-15 minutes walk to the Darling Harbour and the Town Hall area where all the excitments and attractions are. If one does not need to spend much time at the hotel; this hotel is surely a value for money choice.
1084661,MaxwellSmart86,05/12/2007,Okay for a short stay Booked the room for a good price on their website and THEN read the reviews on tripadviser. Wrong way around; so was a bit worried about what I would find when I arrived at the hotel. The hotel's location is great- near Central Station; a block from Paddy's Market; just near Chinatown; easy walk to Convention Centre and a stroll into Pitt Street Mall/ QVB. The hotel staff were great but I know it's the room you want to hear about. It was small; a bit dull and tired and I had to ring Reception to work out how to turn the lights out to sleep (pull the Card out of the wall). However; the room was fine. We were only there for an overnight stay and it was a great sleep in a comfy bed with good pillows. It was basically a suitable; basic room and a good shower. Nothing flash what so ever but it did its job for a good price. Would I stay there again? Probably; unless I wanted a nicer; bigger; more modern room with a few indulgences.
1084661,sydneygal85,09/16/2006,Wonderful service; average rooms We stayed at this hotel overnight; while attending a function at Darling Harbour last week.From the outside; the hotel looks old and decrepit; however it has been renovated inside; and the reception area is very elegant and classy. I found the staff to be extremely pleasant and helpful; and the hotel as a whole to be alot more personal than other places I have stayed at.The room we were allocated was absolutely tiny! Do not expect a luxurious room while staying at this place! Extremely cramped with no amenities; just a bed; TV; and bathroom all crammed into a tiny space. No view whatsoever; hardly any natural sunlight as all. However; we were only using the room as a sleeping point; so it didn't affect us too much. Keep in mind our room was only a standard one; so those willing to pay a bit extra would probably be allocated a better room!!This hotel is good for travellers wishing to stay for a limited period (ie:overnight) and are just after basic accomodation; and a clean bed. As I mentioned earlier; the interior of the hotel is very elegant and classy; and the staff were extremely accomodating; it's really only the rooms which let it down! I would not recommend it for families; or people staying in Sydney for more than a night or two.
1084661,ATripAdvisorMember,06/29/2006,Terrible; dirty; dark and run-down I booked this hotel as a secret hotel on last minute.com. the description said it was 4 star - it was more like a backpackers. The room they gave me stank; it was dark; and so old and dated it felt dirty. I went shopping and was so upset with the booking that I immediately booked myself into the Sofitel Wentworth..not much more than I paid at the Pacific but soooo much better. Stay here if you are happy with dirty backpaker accomodation.
1084661,London4,05/02/2006,Disappointing We were really disappointed by this hotel. although it's located on George Street - it's way down at the bottom of the street; so a good 30 minute walk to the Docks. The hotel staff were unfriendly and the room was very average. Our air-conditioning unit was not working and we couldn't open the windows. The hotel charged you to use the gymj; which I found was a cheek. Generally; we were not at all impressed and would not stay there again.
1084661,ATripAdvisorMember,04/10/2006,Not as bad as some of the reviews lead me to believe I found these reviews just a few days before travelling to Sydney and I was unsure what to expect. Well; it's located near the station which was my entry and exit to Sydney. The room was small but cosy. The bedding was clean and the staff were helpful. OK; It's not The Ritz and I certainly wouldn't go there for my honeymoon. All I needed was a clean; inexpensive place to lay my head for the night; a purpose for which it served efficiently. As for all the sex shops? A couple of discreet adult bookshops was all I saw. So if you're on a tight budget; consider it!
1084661,JeannetteLowe,04/02/2006,Great location Stayed there March 2006; had double room on 6th floor at the back away from traffic noise which was clean and fresh; large clean bathroom with plenty of hot water and good shower. Short walk from Darling Harbour and central railway station. Even walking distance to Harbour Bridge. Plenty of shops and places to eat nearby. Paddy's Market 2 mins.
1084661,wallydog1,03/20/2006,Dirty; cramped room What a shock!!! Dropped off at the rear enterance of the hotel which had bins outside full of foul smelling rubbish and the place next door was boarded up with flyers on the wall. I'd had lovely hotels during my stay and my travel agent made the worst choice of his life. The hotel room was dirty (vomit between the bed and bedside cupboard) holes in the bedsheets; rest of the bedding rather grubby too dark dingy room extremely cramped. Bathroom left a lot to be desired. The main street to the front of the hotel was full of sex shops. Only good thing about this place was the location which made it really easy to get around the city and beyond. Food was terrible oh! And if you want a decentish breakfast try the backpackers hotel over the road.
1084661,Rickard,03/15/2006,Never again.. When we entered the front desk we first thought we where in East Berlin 1973.. The staff was really rude and had no interest in get any service at all.The door to our bathroom had stains of blood and under the bed a mini Sydney zoo was found...The only good thing with this hotel is that it has close location to darling harbour.Don鈥檛 stay here; you will regret it I promise!
1084661,ATripAdvisorMember,03/11/2006,Fine hotel for a short stay We stayed here on our honeymoon in december. Great location; 2 mins walk from train station and 5 mins to Darling Harbour. Rooms small; but good. Service ok; they let us store the luggage before we could check in and gave us a room as soon as they had. I you are a gourmet I would not recommend the hotel restaurant; it is ok but not more than that. The hotel is ok for a couple of nights; but I probably would not stay for a longer time.
1084661,Traveller1001Uk,03/09/2006,Stay Away!! Booked this over the internet - too rushed to check on Trip Advisor first - what a mistake! Very tiny; dingy room with two bunk beds (must have omitted to say we were on honeymoon!)The area was very downmarket. On one side of the hotel was a gun shop and the other side was a sex shop. Very noisy at night and surrounded by cheap bedsits and 24 hour shops.The lobby area was immaculate - as soon as you stepped away from the lobby the decor changed; and it was a very shabby place.Spend a bit more time and find somewhere else - it will be worth it!!
1084661,Crowny,12/05/2005,Not impressed with this hotel - Room 244 I had the misfortune of being booked in by my company for an overnight stay after our Christmas Party.It starts out hard to find as there is another Pacific International(Apartments)down the road and if you park for this you are subject to carrying luggage 15 minutes back up the road. Once we knew where to go there are parking stations quite close at A$15 per night.Check In was OK but I had booked a smoking room and was advised the whole hotel was non smoking.Arriving in the room was a real let down. Bad lighting; aged and worn furniture and a musty smell that could not escape as the windows can't be opened.The air conditioner had a rattle that was fixed with a couple of hits. The room was tiny as was the double bed; my feet hung over the edge. It was so dismal that we forsake the bottle of wine we brought and went to the bar which is quite good.Upon returning after the party we had a reasonable sleep until 4AM when numerous young men returned to next door which highlighted paper thin walls.The bathroom was as big as the room but had no shower screen and water pressure and temperature were a problem and the toilet leaked.Breakfast is A$11 per person and upon arriving we were sent back to reception to buy a ticket before entering the area and they were reluctant to add this to the room and requested cash. The breakfast was not to my liking; cold bacon; no serviettes; the orange juice was empty and this was only fixed after making a complaint. All in all I would never stay here again whatever the circumstance as there are far better and cheaper hotels closer to the main attractions.
1084661,perfectmuse,09/17/2005,Fabulous! I stayed at the Pacific for three weeks during Feb. and March of 2005. The staff were extremely helpful and the room immaculate. The buffet breakfast; which was included in the cost of my room; was fantastic with a great choice of hot and cold.This hotel is fabulous value for money and I would definitely go again and recommend it to anyone planning a trip to Sydney.
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1084661,lass,03/29/2006,銈枫儔銉嬨兗涓績 showReview(19157222; 'full');
1084661,lass,04/24/2004,銈枫儔銉嬨兗銇腑蹇冦€併偦銉?.. showReview(19926807; 'full');
109367,cattobes,10/27/2008,Excellent Hotel I recently returned from a business trip to Dallas. My stay at this hotel could not have been better. Spacious; clean rooms (complete with chocolates on your pillow every night); an extremely friendly staff; and a location convenient to downtown. Plus; a free shuttle brings you anywhere you want to go AND picks you up (within a few mile radius). If I go back to Dallas; I will most definitely stay at this hotel again!! Thanks :)
109367,VegasBizTravelGuy,07/12/2008,The Suites are sweet Great experience! Clean; quite; great staff; awesome room!
109367,flyonblue,05/26/2008,Excellent stay The Marriott Suites is an excellent choice if visiting the Dallas area for three main reasons. 1) Free shuttle service: parking can be expensive and they will drive you and pick you up from anywhere in a 5 mile radius. 2) Great rooms: the extra living room space and color palate really increased the enjoyability factor of our stay. 3) Free breakfast: make sure you book your room with a free breakfast. Not only was it delicious but the service was extravagant. Please note that internet does not come for free at the Marriott but that there is a business center with a printer attached as well.
109367,stever817,05/03/2008,Wonderful Hotel; great experience My wife; 2 year old son and I arrived after a 10 hour drive from St Louis. First word of advice; get off the freeway one exit sooner then your NAV system says :). Check in was a breeze. We had a King suite room which was fantastic with private TV; dressing areas; warm comfy bed and amazing bedding. Our 2 year old loved the view of the city from the room. Due to our late arrival; we did not have any dinner; but the resturant stayed open for us which was a pleasent surprise since we did not want to get in the car again to drive for a meal. We utilitzed the swimming pool and hot tub onsite and that was refreshing. This is a 4 star hotel; but the size and comfort of the room are 5 star quality. If in Dallas again; this would be our 1st choice for where to stay.
109367,Southerngirl012,04/20/2008,Wonderful Marriott! With the Marriott name; you know you are going to get your money's worth and more. This Marriott did not disappoint. Even with a room facing the interstate; I had a very peaceful sleep. Since the room was a suite; this made for any easier working session with my fellow travelers. We piled into one room and knocked out all the details of several projects. The rooms are spacious; the beds are heavenly; and the bathroom is very clean. The bar manager was very helpful in providing us dinner suggestions and even made our reservations. A hotel shuttle will take you where you need to go within a 15 minute radius of the hotel; and come back and pick you up...free of charge. The lobby and bar area have a trendy feel but not over the top. The food...always a good menu and the servers are always friendly. You can't go wrong with this Marriott.
109367,RouteBound,04/12/2008,Go for the Bed; Stay for the Service We selected this Marriott's for our first trip to Dallas based upon your Tripadvisor .com feedback. A main reason that we stay at any hotel is to sleep (more or less); so the mattress and pillows etc are our top priority. Lousy sleep; lousy start to the next day. The new (we assume) Revive bedding that Marriott features in some/all of these rooms is absolutely outstanding!! Soft but supportive; really comfortable. Select the extra feather pillows option too. Pillow talk aside; the room floorplan (Executive Suite) was very well designed; spacious and efficient. We used the AAA discount; which allowed us a suite deal. We requested a high floor in our reservation and got it. Only suggestion would be to specify the southwest side of the building to minimize or eliminate freeway noise. On the 10th floor it wasn't an issue; but down low could get noisy due to the concrete freeways in Dallas. Zero noise from adjoining rooms. HVAC kept the room pleasant; quietly. Service was outstanding; with everyone greeting us pleasantly; excellent restaurant/bar service; and efficient housekeeping. They served a full menu in the bar after the restaurant closed; which was perfect for us due to our long days away from the hotel. The food was consistently good (great cheeseburgers). The elektronica music playing in the lobby/restaurant was irritating; so we left a comment about that in one of the survey cards. Plenty of parking; small sundries store. They charge for broadband; which seems wrong these days; but we needed a secure connection; which rules out the local Starbucks. Overall; this hotel worked hard to make our stay pleasant and to assure our consideration should we be back in that part of Texas.
109367,Anewsbud,03/18/2008,Outstanding Hotel! I stayed here on business in early March; 2008. Great room at a great rate! I love the location and access. The room was just the right size.I found the staff to be very friendly and on the ball. I had several packages shipped to me before arrival; which always concerns me; but they showed up in great shape and the staff informed me right at check-in that the packages had arrived.I highly recommend Marriott Suites!
109367,jpetralia,03/14/2008,Nice Marriott I do have to say that I stayed at the Marriott Suites mainly because that is what our agency booked for us; and most likely because a couple of our other favorites were completely booked.Pros:This hotel was immaculate. There were four elevators that got me up to the 8th floor in a matter of seconds. Also; the staff was very helpful: I called the front desk at around 3:30 AM for a packet of regular coffee and got it in about 3 minutes.Cons:The pillows; probably in an effort to be fashionable; were squares; and smaller than a standard pillow. They were quite comfortable; but only when my head was completely on it; which was a challenge. Also; the towels are similar to those you'd find at a Quality Inn or some other lower level hotel -- definitely not what I'd expect to see when paying over $200 a night.
109367,pacajun,03/13/2008,outstanding! We booked a training event at the property. What a GREAT property. Staff were attentive and responsive; rooms were HEAVENLY a!nd the food was great. Drinks in the bar are pricey. And they will take you down to the West End where there is a great bunch of restaurants.Overall; wonderful! Would be unbelievable if the internet was not soo pricey
109367,CDandRW,12/13/2007,Great Service We stayed 5 nights when attending the NSDC conference. The conference was held at the Hilton Anatole but after reading reviews and positive past Marriott experiences we decided on the Market Suites. The rooms were nice and clean. I did not care for the bathroom layout; but that was minor. Please note there is nothing in walking distance but there is a complimentary shuttle.The service was superb. The front desk was very helpful and friendly. The restaurant servers were great. The shuttle driver Johnny was the best. He was informative; friendly and went above and beyond. He had great suggestions for restaurants and when he drove us to a restaurant he walked us in; talked to a manager and made sure we had the next available table!
109367,pimptown,11/20/2007,Wow; Wow; Comfie; Comfie !!!!! I was apprehensive about the hotel but it turned out to be a WONDERFUL hotel. The decor was very inviting; the staff was super and tended to every request and need...and I am a very; very picky person. Additionally; the rooms gave space and breathing room because of the size; privacy and furniture placement.Food in the hotel was great too...from room service (try the maple peppered bacon...yum; yum!!!).The only two drawbacks...no views of the city and parking...
109367,Matty07uk,11/13/2007,Marriott safe bet for comfortable stay We stayed 4 nights at Marriott Suites and had booked the Romance package. Good value for money and room was fine plenty of room for just the two of us. We should have been given vouchers for breakfast but did not find out until after first day but quickly sorted by hotel. Staff were efficient and friendly. Would benefit by upgrading TV/Hi Fi but minor point. Also used the Hotel shuttle in the evenings to go out to eat which was great as we could enjoy a drink. Johnny Ray was our driver every night and just trust his recommendations; he took us to some great places at different costs and ensured we either jumped the queues or got complimentary appetisers/desserts!! Downtown was only 5 - 10 minutes drive and we found parking during the day easy to find and cheap. We also stayed for a night later in the week at Embassy Suites Love Field and Rennaissance which just confirmed what good value the Marriott Suites was; best of the lot.
109367,Kamtini,11/11/2007,Fine stay at the Marriott Suites The Marriott Suites is a perfectly fine hotel in a convenient location. The set-up of the suite; which includes a seating area and desk seperate from the bedroom; is excellent for business stays. The hotel is well-decorated and the staff is very professional. The only downside; as other reviewers have noted; is that there is nothing (restaurants; stores; etc.) within walking or short driving distance of the hotel (you generally have to get on the freeway to get anywhere). As Dallas traffic is terrible; this is a bit of a downside. I might consider staying here if returning but would likely check out the many hotels nearby.
109367,DCflyboy,10/28/2007,Marriott Dallas is a Solid Choice This hotel is a solid; high-end place. The room is a very spacious suite of two rooms with a lot of comfortable space and furniture to relax. Room service was fast and good -- only drawback is that it ends at 11:00 PM. My highest marks go to hotels with some type of 24 hour food service.The location is a bit odd -- there is no place accessible via walking. This is a car accessible place only -- it is in a highway corridor with a number of other very large hotels. However; the drive to the heart of downtown was less than 10 minutes -- very convenient.The room was VERY clean and orderly. The lobby and restaurant were simple and nice.The room would be excellent for two friends traveling together or for a couple; as one person could go to bed; with the other watching TV or reading in the other room. Nice set-up.
109367,BigDogCT,10/22/2007,TripAdvisor does not steer you wrong! Great Hotel! This Marriott hotel is rated at a class 4 hotel; but it is really a 5 or 6 class rating. The hotel does not give itself enough credit. As a silver elite Marriott member this hotel was very impressive. I chose this hotel because of the reviews I read on Trip Advisor and it did not disappoint. Only a few minutes from the West End (cobble stone; historic; restaurant area) by car. This hotel also offers a free shuttle service to the airport; West End Uptown. Also check out the Uptown area; a more trendy area with more bars; restaurants. Great location.Rooms are suites with a set of French doors separating the bedroom from sitting room. Great room service for the price. Mini kitchen area; sink; refrigerator; coffee maker.My only compliant was the business center did not provide computer Internet service for free. Although hotel is wired for wireless which is free in public areas; I just did not have my lap top with me.
109367,mbtran321,10/19/2007,A place to stay at 1
109367,AUTUMNSUN,10/02/2007,Would definitly stay here again! Jacuzzi At Night
109367,businesstrvlr,08/22/2007,Very nice; impressed I stayed here for pleasure one weekend in March; and selected the hotel for its location. I've stayed at plenty of Marriotts and wasn't expecing much from this one since it is not a 4 star property. I was really surprized however that this hotel was as nice as other Marriotts and the rooms were bigger! The suite style with a sitting area seperate from the bedroom was very nice. I liked this place and would stay there again for pleasure in a heartbeat. Excellent location close to down town and good food. The staff was also very friendly.
109367,SDTraveller44,08/13/2007,Excellent Hotel Went by the previous ratings of this hotel on TripAdvisor and was not disappointed. Stayed here 10-12 Aug 07. Overall; an excellent hotel; quick check-in/check-out; very clean rooms; reliable housekeepers; and good food. Rooms are spacious (all suites)... I highly recommend this hotel for leisure and business travelers alike.
109367,flipstrips,08/07/2007,Wow...I am a Marriott follower now. My wife and I visited Dallas for a friend's grand opening of a restaurant in uptown... The Fish. We travel somewhat frequently and usually go to non-chain hotels to get a unique experience from the city we are visiting. Since this trip was last minute trip; I hesitantly picked Marriott Market Center for its location and price. Well...I will now look for a Marriott hotel anywhere I go because of our experience at this hotel. The location was a short drive to most anywhere we went The hotel's decor was modern yet warm and cozy. The facilities were first rate from the restaurant to the pool to the room. Our suite with the king size bed was really amazing for the money. The best thing; however; was the service from EVERYONE - front desk restaurant personnel; shuttle driver Johnny; and anyone else I forgot. Everything was above expectations... anytime we visit Dallas; it will be the Marriott Market Center.
109367,hvtrust,07/30/2007,Just what we needed We stayed one night in Dallas and found that the Marriott Suites was a great choice! It is located right off the freeway and is convenient to downtown Dallas. We went to the Faith Hill and Tim McGraw concert in the American Airlines Arena and the hotel was only a 5 minute drive...very convenient!! The hotel lobby was decorated very modern and colorful! There is a restaurant and bar located in the hotel...we didn't eat there because we were in a hurry to get to the concert; but it smelled really good! The front desk employees were very friendly; easy check-in and check-out. The hotel room was very spacious! The bedroom was separated by french doors from the living room. The room had a mini fridge; coffee maker; and bar sink (but no mini bar supplies...just bottles of water). We did not spend much time at the hotel; but we slept very well and woke up to a paper outside our door! The bed was very comfortable and it was a quite room (we faced the backside of the building and had a night view of Dallas lights; the front faces the freeway)! It was clean as well!! There is no fee to park your vehicle; but there are signs posted everywhere to lock your car and hide your valuables. It did not seem like it was located in a shady area; but I guess it was just a reminder to take precaution. We would stay at this hotel in the future!
109367,Ejwienen,06/11/2007,Stolen Identity My family and I recently stayed at a Marriott hotel. Although nice; I strongly urge that they furthur their budget in the security department. We stayed at Marriott Suites 2493 N. Stemmons Freeway Dallas;Tx 75207.Friday June 1 2; 2007. We had been at the hospital since Thursday evening with my brother in ICU. Exausted; with no sleep; and being constantly harrased by the homeless; and no where to go; and our home over an hour away; I reserved a room Friday night for 2 nights. Thinking this was a quality hotel; I was willing to pay for a more expensive hotel for the guality and safety that I thought they offered. But while we slept that Friday night; someone came into our room and stole mine and my mothers purses. Everything I practically owned was in that purse; drivers license; social security numbers and cards; bank cards; credit cards; medical cards...$200.00 worth of mp3 players. My mothers debit/credit card. My husband cancelled our bank card and credit cards that day. My dad cancelled theirs; but has continued to get reports of continued use of their card. They are now officailly; flat broke. We called the police;they made a report; but there are no leads. We filed a complaint to the claims department; in which we were told that the hotel had not filed a claim yet. The claims department sayed they would call us back ; and they haven't. This should not have ever happened. We are extremly upset and highly disappointed in this hotel; and how this has been handled so far. We still have not been offered any compensation in any way. God forbid that this could have been someones child stolen out of the room; and they have to file it with the claims department. I pray this NEVER happens to anyone!!
109367,grovertx,06/04/2007,Highly Recommended I stay in Dallas a few nights every month on business. I have stayed at most of the name-brand hotels in the city (Marriott; Hilton/Doubletree; Hyatt; etc.) and the Marriott Suites at Market Center is my favorite. It is reasonably priced and the rooms are clean; updated and comfortable. You get a suite for the price of a regular room at most comparable places. I especially liked the comfortable bed and the fact that the shades block almost all outside light. Room service overall is very good - food was good if not spectacular; but breakfast came on time and service was very friendly. In fact; service was very friendly from the front desk; housekeeping staff and everyone else I encountered. Plenty of free parking in the outside lot; and the location is very good. I highly recommend this hotel to business travelers looking for a very spacious; clean; comfortable; convenient hotel in the $225 range. The rates on the weekend (I haver seen $129 advertised) are a real bargain.
109367,Dazzor,11/27/2006,Fantastic hotel Stayed at this hotel for seven nights. Fantastic service. I hope the team at this hotel stay the same. This is what Marriott all about. Excellent
109367,Strady,09/02/2006,Very good choice! Bedroom and living room
109367,Sunilt,07/13/2006,Highes rated freeway motel highest rated Hotel by trip advisor members??? last time I trust this sourceChecked in with my family on July 13th. Staff that treats you like [------]. Non smoking rooms rooms that stink of cigarettes. Freeway noise that is very loud. Worn out carpet with burn holes.what expectations did these other reviewers start with?
109367,Allabouttrips,05/14/2006,Great Hotel near Downtown showReview(5068145; 'full');
109367,smudad,04/13/2006,A nice Hotel showReview(4970659; 'full');
109367,arpanic3,04/08/2006,Excellent!! A review you can trust showReview(4952370; 'full');
109367,2ATLtravlerz,11/11/2005,Good Value; Ideal Location; Large Rooms showReview(4106570; 'full');
109367,zazzies,07/01/2005,best so far... showReview(3624244; 'full');
109367,ATripAdvisorMember,09/22/2004,GREAT HOTEL!!!!! SUPERB SERVICE showReview(2591565; 'full');
109367,ATripAdvisorMember,09/14/2004,Loved the Suites showReview(2574528; 'full');
109367,ATripAdvisorMember,09/14/2004,LOVED THE MARRIOTT SUITES! showReview(2574415; 'full');
109367,ATripAdvisorMember,08/10/2004,BEWARE / Disaster in Dallas showReview(2433456; 'full');
109367,Boxiebabe,06/04/2004,Great staff; clean rooms showReview(2151880; 'full');
109367,velsatys,09/09/2008,Agr茅able Marriott proche de Dallas Vue de l'hotel
109379,midlandtripper,12/29/2008,A great 2-star hotel. We stayed at the Sterling because the nightclub we were going to is upstairs in the penthouse suite. We were able to get on an elevator after a night of partying rather than driving or taking a taxi.The outside area; pool and lobby look great but the rooms are just so-so. The bathroom was dirty looking and I wouldn't use the shower unless absolutely necessary. The bed was comfortable but the comforter/blanket had stains on it. Thank goodness I had brought an extra blanket and our own pillows.The staff is friendly though.We will stay here again but I will bring my own sheets; blanket and definitely some spray clorox to clean the doorknobs; bath sink; shower and toilet.I don't think it was worth $89.00 but we will pay that again to be close to our destination.
109379,nosduh4,10/02/2008,Good Hotel; Good Price~ Was a little worried from previous reviews but decided to stay anyways. Was a good hotel at a good price. Not a 4/5 Star hotel but a 2 star for sure. Staff was very helpful and nice. Room was OK! Will stay again when back in Dallas!
109379,alphawolf0713,10/02/2008,THe WORST HOTEL ever! * Though the hotel advertised wireless AND wired internet available in rooms; unless you had a direct view of the Super 8 down the street AND got the password from the Sterling Hotel manager or owner; you were screwed. Add to that the wireless that you could get in the lobby was pretty worthless and had a cap on number of concurrent connections.* NO service in the restaurant. NO...I don't mean poor... We sat there at breakfast; one of only 2-3 tables occupied; for 10 MINUTES without getting a menu; water or drinks. We spotted a breakfast buffet and went and helped ourselves...never DID get water; or coffee; or drinks... (This happened on THREE different occasions over 4 days where it took over 2 hours once to get sandwiches!)* Elevators constantly going out of service on Sunday and remaining that way for a couple of hours each time...And then...the coup de grace... I bring towels almost everywhere I travel. Not your average towels; but HUGE; thick; DARK BLUE bath sheets. Never once has anyone ever mistaken them for the postage stamp size; white; thin hotel towels...until this weekend; when they disappeared. According to the hotel and housekeeping they must have grown legs.
109379,KatGayle,09/18/2008,Dump This is the worst Hotel I have ever stayed at..Rooms were not made up when we were gone(16 hours).. calling front desk did no good. Mold on the walls. Water flooding room from unknown souce. Resturant food not edible. Filthy; rooms...reused same coffee cups without washing. Air conditioner didn't work either..I will down load pics later of mold and dirt. Please stay in your car...I am sure it is a better environment then the Hotel!!!!
109379,Zeppster08,07/28/2008,Adamar Club I have a friend who has done the extended stay at the Sterling Hotel for the past 2 years+. Frequently we meet at the Adamar Club for drinks; shuffleboard; or Karaoke ( on Friday/Saturday nights). It's a fun place with very relaxed friendly atmosphere. The staff makes you feel at home safe.My experience has always been good. They have great hamburgers and frozen margaritas; too.....see what you think!Zeppster
109379,rustypuppy,07/23/2008,Safe extended stay home I am a single woman and choose to make Sterling Hotel Dallas my home for the past two years. The staff has been like family to me. I feel very comfortable and safe at this extended stay hotel. When friends and family stop by to visit; we meet at the Sports bar downstairs; as it is considered my living room.Thank you to the fine staff for making your hotel my safe; comfortable home.
109379,SnoopyGu,06/13/2008,first meet of Dallas It had a nice outdoor swimming pool outside. The rooms are big. The lobby is large enough to hold a hundred people. It was there that I met my America family.
109379,llp106,05/15/2008,Hate the Sterling Hotel Dallas The pictures on the website are very deceiving. The hotel is dirty; the beds are so old they cave in the middle. They cater to truck drivers. The personnel is very rude. Never ever stay at this hotel. The cost was way above average. Total score -1.
109379,leppard79,04/30/2008,Most run-down; deceiving hotel ever Horrible place. Awful service. They acted like they didn't care. The hotel is run down. The hot water barely works. Every floor has a different foul odor and had a different nasty motif. There were rooms that you could see inside because the door knobs had been removed; and you could see inside--ripped up wallpaper--looked like a crime scene. The hot tub was so thick with dirt and grime you couldn't see the bottom. The restaurant closes at 2pm. You have to become a member of the bar in order for them to serve you. The sink in the men's bathroom wasn't even attached. I turned it on; and it started spraying water all over me. Some rooms wouldn't lock and others your keys would just stop working. There was no shuttle to the DFW airport. One of the elevators wasn't working. I could go on and on.
109379,barryadamar,09/30/2007,loved it Very nice place.We had a wonderful time.the rooms were very nice and at a very good price..
109379,hotel1reviewer,09/17/2007,Nastiest place I have ever stayed! Do Not Stay Here!!!!! Vile. Disgusting. Gross. Nauseating.... Are you getting the picture yet? If not; read on...We stayed for New Year's Eve the New Year's Day game at Texas Stadium. We'd had confirmed reservations for 3 weeks; which had been double-confirmed just before we headed to Dallas; as was our shuttle from Love Field. When we arrived; no shuttle. We called. No shuttle. We called again. No shuttle. We called a third time; and after almost 2 hours of waiting; a van picked us up (but WE had to find the tiny computer-generated paper in the window saying Sterling because there were no logos on the van they wouldn't take OUR descriptions to look for us - even though we were the only ones being picked up).Ok; next... We check in. Fairly smooth process. We go to our room on the 8th floor. It's somewhat smelly; but we can handle it. It was really pretty dirty; though. Again; we're just going to handle it. There are hairs in the bathroom on the floor; as well as in the tub - and a towel. (And by later that night; hundreds of tiny ants in the bathroom - remember; it's the 8th floor!!!). The 3 parties the hotel offered that night were run by private groups we wouldn't have fit for any of them; so we used the computer (the ONE computer they have) to look for alternatives. No printing services the computer is slow as dirt. We find a newly opened restaurant throwing a party in town - roundtrip; it was over $50 in cab fare; because the sterling wouldn't transport us... They would have to the West End; but would've charged extra. No thanks!Did I mention that the front desk staff could have cared less about how dirty our room was? Refused to move us or let us out of our reservation w/o charging us!Oh; and backing up... the ONLY thing around this place is... NOTHING!!! There's a really really nasty dive to eat at across the street; but even it has extremely limited hours. There's a Jack in the Box; if you want to walk down the road a little bit; but it's slower than anything I've ever imagined (we stood in line for over an hour for food!!!!!). There's also a restaurant in the hotel; but it's SOOOOO disgusting that BOTH of us got sick after eating it. Nasty. Nasty. Nasty. There's also a sports bar if you want to call it that - more like a little hotel bar with a couple of tv's and booths - but you let me know if you like it; or dare eat at it after seeing how dirty and unkept the rest of the hotel is. One plus - the beers were cheap! But; the place closes really early.Arcade? Yeah; that's a joke. I think it had maybe 1 machine in it from the early 1980's; and I'm not even certain it was working.But read on if that's not enough....We booked reservations on the shuttle to and from the game at the Texas Stadium. It cost extra ($30 to be exact). Getting on the going to shuttle was no problem. A little crowded; but nothing too bad. Coming back; after the game?? Haha We actually left the game EARLY to find the shuttle. It wasn't there. We saw all the shuttles from all the other hotels; but nothing from the Sterling. We kept being told it would be coming or that the Sterling was borrowing the Marriott's shuttle and once the Marriott was done with the shuttle; it would let the Sterling use it. We waited and waited; along with 100+ other angry people who were quickly gathering as it went on 11; 12... Finally; almost all the shuttles for everywhere else were gone; and we saw a bus approaching.... We RAN as fast as we could jumped onto it. Fortunately; they were there for the Sterling guests... However; they only had room for about 25 people; if that; and we had to almost barricade the doors to keep the mob of people trying to get back to the Sterling from coming on board; and the driver made promises to them of another shuttle coming right behind him. I'm not sure what time everyone got back; or if they did; but for us it was almost 1am - the hotel is 1.5 miles from the stadium; and we were waiting at the gate for the shuttle at 9:45pm. Hmmmm. I also heard people the next morning saying that they didn't get back until 2:30am. I'm not sure what time the last shuttle rolled in.Oh; and the best is now saved for last:Under our bed; there was a certain kind of toy - use your imagination. I am still cringing at the thought of seeing that there. And; upstairs; there is a nightclub; but BE WARNED - it is a swingers only club. If you don't plan on leaving with another couple; I wouldn't bother. And; you can hear the pounding bass from this club story upon story down very very late into the night (or early morning)! Good luck if you plan on staying here. I wouldn't stay there again if it was the Sterling versus a cardboard box in the worst part of town! When we wrote to them to express our disgust over the way we were treated; the condition of the place; and the game day experience; we never heard back. I've worked at hotels in the past and good ones will respond and USUALLY refund some; if not all of your money for an experience such as this. At a minimum; you would get a huge apology from the corporate headquarters. We got nothing... except perhaps a few very scarry memories!!
109379,ALTG,07/30/2007,Still a dump! We were at the Sterling Hotel in Dallas for a Today鈥檚 Girl Youth Organization National Competition and it was not a great experience!!! To start we arrived at 7:00; the first room we were given was a wreck. We walked in and the bed linens were on the floor; there was a rack for an industrial dish washer on the bed. It looked like someone had been sleeping in both beds. We asked to move rooms. We were taken to another room. This room was also a wreck. The beds were not made; dirty towels were stacked on the toilet. There were 鈥渁spirin鈥?pills lying on the table. Food wrappers were in the floor and bugs were crawling in the sink. Across the hall we could hear a dog barking. So again we asked to be moved. This time we were move to a room that had not been renovated. It was so dirty. It smelled like urine. Your eyes burned and your nose itched. The head boards were ripped off the wall and there were holes in the walls. Once again we asked to move!!!!! We then took all of our belongings to the lobby and waited. They informed us that most of their rooms were CRAP!!! That is what the man told us. We asked for the rooms that were pictured on the internet and he said they did not have any of those available. By this time it was getting late and the children were lying in the chairs trying to sleep in the lobby. I spoke with the night manager and asked if he would feel comfortable sleeping in one of the three rooms we had already been taken to and he told us that he would not sleep in any of the rooms at this hotel. That should have been a sign!!! Finally at 10:30 we were taken to a room. This room was better. It did have linens on the bed; it did not have a barking dog across the hall; and it did not smell. We had to ask for towels and toilet paper everyday!!! We would not have stayed at this hotel if it were not for the competition! If you can stay somewhere else; do!!! Pay the extra it will be worth it.
109379,lisazeee,07/17/2007,Great for all "types" of fun My boyfriend and I met another couple at this hotel to attend a party in the club on the top floor (The Sans Souci). The staff was very professional and pleasant in dealing with us. We live in the Dallas area and were just staying here because of the upstairs club and the convenience of having a room that we could walk to at the end of the night. Although we arrived hours before the other couple (they were driving in from Austin); the staff knew that we were waiting for them and called our room as soon as they arrived. The room was a newer room and very clean. As a Dallas resident; I can tell you that there are hotels closer to Downtown. But if you need a nice place to stay and want to be out of the immediate downtown area (or close to Texas Stadium for a Dallas Cowboys' game) this is a great hotel.
109379,sammymd,06/24/2007,5 week reservation at the sterling hotel My son needed a room for a 5 week internship inDallas this summer. We spent all day Friday visitingvarious extended stay hotels in the downtown Dallas area.Example: Budget Suites;Intown Suites; Candlewood Suites;and the Sterling Hotel.Our first stop was the Sterling; the manager on Duty gaveus a key to see a room. I can tell you; I was notimpressed. The carpet was very dirty; and there wereeven holes in it. It was a very poor room; we returnedthe key and left. ( this was quoted for 600 a month).The other two extended stay places;( Budget; and Intown )were ok; really looked nice and clean on the outside; but theinside of them smelled like smoke and urine.The Candlewood was by far the nicest; and cleanest ;but thebest price we could get was 60.oo a night; which wouldbe around 1800 a month.The other suites werearound 850 to 1000 a month. I remembered a review saying they had stayed at a renovated room inthe Sterling hotel; so we decided to go check theSterling one more time. When I asked the desk clerkif they had renovated rooms; she said of course.This time we got a key to a renovated room. The differencewas night and day. This might be the reason thereviews for the Sterling are all over the place; fromvery poor to good. The quoted price of $600.00 was forthe older rooms. We told them we wanted one of therenovated rooms. The desk clerk went and checked withthe manager on duty; and made us a deal. Our son got a renovated corner room. The room was quite a bit smallerthan the first room we saw; but it was updated. We got the 600.00 a month price. If you want thesmall fridge and microwave it was $75.00 a month more;or you can bring your own. We apprecaiated themworking with us. I'm surprised they haven't updatedall their rooms; it would help their reviews.
109379,Latee,03/19/2007,Good hotel My man and I spent 3 weeks at the Sterlig Hotel in June 2006; and must say we had a pleasent suprise! We had read the reviews on tripadvisor.com before we left and were a little nervous.This is our opinion on the hotel:Positive: - Most of the staff was extremely friendly and helpful. - They have a great shuffle service at half the price of a cab. - Complimentary shuffle to the Love Field Airport. - Rooms were nice and clean. - No noise or disturbances. - Nice sportsbar with big screen. - The food in the restaurant was okay (not great though).Negatie: - The bar upstairs was sleezy and plain nasty. - The hotel advertises they have Crispy Creme doughnuts for sale in the lobby; however these was only available the first three-or-so days of our stay. - The maid always forgot to give us something (one day towels; the next day toilet paper; and so on) - The food served in the sportsbar was really not good. - At several occations we saw prostitutes in the hotel. - The location is not that great. But if you have a car or don't mind having to use the shuffle service a lot; then I'm sure you'll be okay.Overall we had a good stay at the Sterling Hotel. Actually we're staying there again this year when we're travelling in to Dallas.I've heard people say that the area it's located in is dangerous and so on; however I felt very safe during our stay. Never had any problems.I would recommend this hotel to anybody that is travelling on a budget.
109379,travelsintexas,11/08/2006,A Nice Place I recently had a wonderful stay at the Sterling Hotel. The staff was pleasant and helpful. The floor that I stayed on was recently remodeled; and it was like staying in a new hotel. The furnishings in the room seemed new; and the bed was the most comfortable hotel bed I've ever used. I especially enjoyed karaoke night at the hotel sports bar. For an inexpensive hotel; the Sterling in an outstanding value.
109379,cammy64,04/24/2006,Excellent Hotel and Bar!!!! It seems like nobody has anything good to say about this place...It seems as if a lot of the guests had ONE problem in particular; and because of that they are writing these horrible reviews..I don't believe that one bad thing going wrong constitutes some of the bad things that I am reading. I actually live in the DFW Metroplex and had the opportunity to stay there for a Wedding and we had a great stay!! We had 8 rooms total and everyone who stayed there talked about how nice the service was; the employees were especially nice. For the money and the amenities...it was great!!! As far as to what part of town it's located in...you don't walk in any Metropolitan area alone in the United States at night by yourself anymore. The price was actually great for what we received. I would recommend the Sterling Hotel to anyone that's on a somewhat limited budget and wants to stay close to downtown Dallas but doesn't want to pay the $150-200+ per night. The Karaoke bar on Friday and Saturday nights were a BLAST!! A lot of good talent too!!!
109379,ATripAdvisorMember,01/19/2006,Please don't I booked into the Sterling for 3 weeks as I am in Dallas for business. The booking was made through the company I work for as they get corporate discounts. However; the discount cannot be worth what I have had to put up with. Let's see:- To get hot water I was told to let the water run for about 10 mins. I wish I knew this before I had to have a cold shower.- The hotel room phone was broken and did not ring so I could not tell when people were calling me. Reception thought it would be a good idea for me to take calls from the lobby instead of my room. I thought that was a bad idea.- I could hear howling noises all night through the window which I assumed would blow in on me.- If the howling noises aren't enough to keep you awake all night; the noise from the heating will.- If the wind and the heating aren't enough to keep you awake; being able to hear everything from adjoining room will.- The wireless internet signal was not strong enough from my room so I could not get online.- Ther were no staff to help me take my bags to the room or even opoen the front door for me in the lobby when I first arrived.Needless to say; I have tried to move hotels but apparantly everything in Dallas is booked out. However; I am moving into the Westin in a couple of days. Can't wait to get out of the Sterling and into a real hotel.
109379,ATripAdvisorMember,01/06/2006,don't stay here Don't stay here. First of all they advertise coffee and doughnts for sale in the morning; they were never open; the ATM didn't work; they advertise an arcade room; well they had the room; just no arcades. The shuttle service to be used to transport you to and from the game; were never there when they were suppose to be to buy tickets from them; then worst of all; they dropped you off at the game; but never came to pick any of us up from the game to return us to the hotel; two other busses had to take all of us back. I won't recommend this hotel and we will never stay there again.
109379,ATripAdvisorMember,01/06/2006,Worst experience ever!!!!! Go to Motel 6! OK; the thought is good. A night鈥檚 stay; free shuttle transportation to and from the Cowboy game; and free breakfast the next morning. The idea is good; but the reality is HORRIBLE!!!! First off; when we arrived it looked nice for the mere $100.00 that we were paying. Check in was very slow; and our rooms were not nice at all. It was a very basic Motel 6 room; and I would not even dare my worst enemy to get into the shower. GROSS! But; we start with a few drinks down at the Sports Bar (which was the best part of the whole trip)! So we鈥檙e watching another game on the big screen; having a few drinks; and my husband orders some food. We are planning to take the 6:00 shuttle over to the game. Well; at 5:00 (just after my husband ordered his food) the shuttle organizer comes to the bar and tells us that we need to get on the shuttle now. I told them that we were waiting on food and that we were planning to take the 6:00 shuttle. She said that we were the only ones scheduled for the 6:00 shuttle so the bus was not going to come pick up just the two of us. Soooo鈥︹€he bartender goes and rushing my husband鈥檚 food into a to-go box; then we鈥檙e boarded on a tiny overcrowded shuttle with standing room only! Needless to say; my husband couldn鈥檛 eat standing up! So; we鈥檙e taking it all in stride. We arrive at the game and we wait outside the game so that my husband can eat his $8.00 hamburger. The game was fun; had a few drinks; and when it was over we headed out to gate 8 for the shuttle to pick us up. This was around 10:30! Marriott shuttles kept coming and going for an hour with no Sterling Shuttle in sight. By this time an angry and tired MOB of people have formed waiting for the Sterling Shuttle. My husband calls the hotel to ask what the issue is; and they tell him there is a shuttle there and to go find it. Obviously there wasn鈥檛 a shuttle there so about 45 minutes later he calls the hotel back and the guy screams at him and hangs up! Finally I push our way through the crowd; board a bus that wasn鈥檛 ours and begged for that driver to take us to our hotel! HE DID! Wonderful man! And guess what time we arrived鈥︹€?12:30AM!!!! 2 hours after the game was over! We could see the stadium from our hotel so it鈥檚 not like it鈥檚 a lonnnnnggg drive! When we arrive at the hotel there is a HUGE mob of angry people trying to go up the elevator to their rooms. There鈥檚 only one working and it鈥檚 barely working. So; after another 20 minutes we get up to the room! The next morning we鈥檙e still optimistic and are geared up for the free breakfast. When we arrive downstairs; we find out that breakfast was only served from 7-9! Ok guys; lets get realistic. A late night at the Cowboy game where you鈥檝e been drinking; how many can get up; get showered; and be ready for breakfast by 9:00??? WHAT A JOKE! So; for our $100.00 that included the room; shuttle and breakfast; we only received the room! I would definitely recommend the Marriott (because they seem to have it together) or stay at a different hotel and call a cab! It will be less hassle!!! We will never go back to the Sterling EVER EVER EVER!!!!!! My husband jokes that we may buy it next year because with service like this; it鈥檚 sure to go under QUICK! Save yourself the headache!
109379,ATripAdvisorMember,06/27/2005,Do not even consider.... This place makes Motel 6 look luxurious. My wife and I had made last minute reservations; so that we could be in Dallas for 2 days on buisiness. We tried to make reservations at more dependable hotels; but they were full for that week. We accepted what we could get. BAD MISTAKE!. We would have been better off sleeping in the car; under a bridge! When we arrived the first thing noticed was the stale; dank air in the hallways leading to the room. Later; when we were dressing to go back out for dinner; we found that housekeeping had given out only 1 wash cloth and two towels for 2 people. Then; when preparing to go to go to bed; pulling back the sheets we found human hair in the bed. The next day; again when housekeeping cleaned the room; and now knowing better; they left only 1 wash cloth. Three request and 3 hours later; we recieved 1 additional wash cloth. That evening as we were preparing to go out to dinner; we noticed loud music and hollering coming from outside of the hotel at the pool. It was obvious that a party was preparing to start. That was at 6:00 pm. Later when we returned; it was obvious the party was in full tilt. The music was so loud the room was vibrating. To try to drown out the niose we put the room A/C on high and turned up the TV. At 10:00 PM we placed a call to the front desk. They told us that we were not the only ones complaing. but the party would go on for a while. The person said that the manager would go out and tell them to start to wrap it up. It did not happen. At 10:30 and 11:00 two more calls were placed. They finally got tired of accepting calls and would only put us through to voice mail. We ended up calling the Dallas Police Department; to see if we could get them to stop the loud noise. I finally was able to confront management; where he took the attitude; and stated that the partiers would be allowed to continue and that the room guest would have to toloerate the loud noise. We immediately packed our bags and left. We are now trying to get our money back for the last nights stay. DO NOT STAY AT THIS PLACE!
109379,ATripAdvisorMember,03/04/2005,Trip from The Twilight Zone My friend and I stayed at The Sterling Hotel in Dallas for her birthday in March 2004. The hotel was not even close to full yet the room we were assigned was on the one floor that rennovations were being done. Because of this loud hammering woke us up by dawn in the morning. We were also awoken several times in the early morning by phone calls asking for someone who we did not know. As well as a key being issued to a person not listed on the registration who tried to enter the room while we were sleeping. The lights in between the beds did not work; and the air conditioning went out...then suddenly the lights mysteriously come on. Which calling a maintenance man to repair the air conditioning ruined the $10.00 movie we paid for. And as if this couldn't get any more unusual we went to the top floor which has a night club and bar to have a few birthday drinks...little did we know what world we were entering. After a little while we were informed that what we thought was an average hotel lounge was frequented by couples seeking other couples. This could make for an extremely uncomfortable situation for the common traveler. All in all it was a totally mind warping experience out of The Twilight Zone.
109379,ATripAdvisorMember,11/17/2004,Your Car is Better Than This Dump My brother; a friend; and I stayed here for 3 nights when we went to a football game in Dallas this weekend. I'm an easy going guy and not much bothers me. This place bothered me.1. My room did not have internet access nor a refrigerator as I specifically requested and paid for. 2. The renovated room had a view of a garage. 3. There were only 2 beds for 3 guys and the hotel did not provide a cot. 4. The water was lukewarm at best. 5. The fitness center was locked until Monday as the GM had taken the key home with him. 6. On Monday; when we got access to the fitness center not a single piece of equipment worked. 7. One elevator did not stop at the 5th floor which is where we stayed. 8. The other elevators worked when they felt like it. 9. The walls are paper thin.10. The Sports Bar closes at 10:00.11. The picture on the tv was actually fuzzy. This actually fascinated me as I'd never seen a fuzzy cable picture. 12. When I checked out the clerk didn't even ask how we enjoyed our stay. I guess he knew.DO NOT STAY HERE !!!!!!!!!
109379,ATripAdvisorMember,06/27/2004,The honeymoon suite is great!! On March 5; 2004 we stayed in the Honeymoon Suite for our 10th Wedding Anniversary. It was great. The room service was wounderful. The food was not all that great but the HOT TUB in the room was worth it all!!!!I recommend the HONEYMOON SUITE to couples that just want to get away from the kids and spend quality time with your spouse.The room and hot tub says it all! Make a Reservation today and find out for yourself. Surprise your loved one today!!
109379,MrSnarkyPants,06/25/2004,Decent; but a little frayed around the edges This hotel is an old Ramada. They have replaced the carpet/drapes/bed/chairs recently so the furnishings aren't dated. Some of the furnishings look like they've been refinished but not replaced. The mirrors in the bathroom were losing their reflective surface around the edges. The refurb job brings this hotel up to two star standards - do not mistake this for a luxury hotel; but it's not a dump either. If you can get in here around $59-69/night you'll get your money's worth. Check-in is fairly easy and the lobby is well kept. The rooms could use some brighter lights; especially the bathroom. The marquee out front says high speed internet access; but I didn't find anything in the room; but you can get 52.4 on a dialup - not bad for a hotel.
109379,ATripAdvisorMember,02/26/2004,do not reccomend The t.v. in the roomhad doors that would not stay open so coul not view. The bath roon had apiece of carpet cut and jagged from bedroom carpet. The telepnone on the desk could not be connected; no cords. Had to go downstairs to try their business office computer and was told; someone had stolen the internet connection. I complained and they were not interested; said it had recentlybeen renovated. Will not return.
109379,ATripAdvisorMember,02/04/2004,I would NOT recommend!! I was in Dallas on business and stayed at The Sterling Hotel. Some problems that I encountered were: no hot water in the shower area the last 2 days of my stay (i was there for only 3 days). There was hot water in the sink but not in the shower. When I reported the problem; a man came up and played around with things in the bathroom but the problem was never resolved. His solution was to run the hot water in the sink and maybe the hot water would eventually work in the shower. Result: no hot water in the sink OR shower. There wasn't one garbage can in the entire room including the bathroom. When someone finally brought the garbage can; it had no bag in it and the can was stained with all types of disgusting colors. It took 3 hours for someone to bring extra towels and washclothes. I had to call twice. Lastly; in the elevator; in order to get to your floor you have to continuously hold your floor number until you get to your floor or the elevator won't operate. It was a pretty scary experience. Please don't put yourself through that torture.
109379,ATripAdvisorMember,01/22/2004,stay away!!! one of the worst hotel ever!!! bad services; dirty bathroom; and broken furnitures.... Outside looks good; but not inside.
109379,ATripAdvisorMember,01/17/2004,We were surprised when we walked in....!! We recently went to Dallas to see a Cowboys Home Game. The Hotel we were supposed to stay at; sold too many rooms. We drove around to look for another hotel near the Stadium. We found the Sterling Hotel Dallas; and from the outside; we weren't very sure. When we walked in; we were surprised; to find a Full Service Hotel. The Rooms were nice and made you feel like home; and the staff treated us very nicely. We ended up staying 3 nights; and having a great time. We have stayed at hotels; that were brand new; where the service was not as good. The pool area looks great; and that Lobby Coffee Bar; came in handy. We hope to make 3 Home Games next year; and will make the Sterling Hotel; our Cowboys Home away from home.
109379,ATripAdvisorMember,01/15/2004,Sterling Hotel Dallas; Best Value; Great Service I stayed at the Sterling Hotel Dallas during Texas/OU Weekend. The Hotel was sold out during this time; as there was also a Dallas Cowboys home game the next day. The Hotel is located next to Texas Stadium. What I witnessed was a staff that did their best to accomodate all their guests. This is the second year in a row that I have stayed at this Hotel; and they have clearly made improvements from the previous year. Rooms were clean; staff was friendly; food in the restaurant was good. Even though this is an older hotel; the renovations made; put this hotel a cut above some of the others in the city. If you are looking for a Full Service; Best Value Hotel; the Sterling Hotel Dallas; is the place to be. I will stay there this year; and I will also recommend it to my friends.
109379,ATripAdvisorMember,10/14/2003,Worst hotel stay I've ever had My friend and I stayed at The Sterling Hotel Dallas Oct. 10-12; 2003 and it was the worst hotel stay we've ever had. Once you stepped off the elevator (4th floor) the carpet did not look like it had been vaccumed. Our room smelled like dog and the carpet had a damp feel to it. This was before and after the room had been cleaned. You could clearly see that the bedspread had not been washed (stained). The maid only left 1 washcloth and said she couldn't leave any more than that. After 4 unsuccessful calls my friend finally went to the front desk and got some. Upon check out we were told that they had run out of clean washcloths. No compensation or restitution was offered. Not even an apology.
109379,ATripAdvisorMember,06/25/2003,Sterling Hotel We stayed at Sterling Hotel the night of 6-20-03. We had made a prior reservation 5 days before-hand; and confirmed the day before that we had paid for and would stay in an Upgraded 1 King room. It took us approximately an hour to FINALLY get the room we had originally reserved and pre-paid for...when we should've originally had it when we walked through the door. What we did get at first was a Standard (non-upgraded) 1 Double (small/handicap) room. By this time; it was a Friday night; we had traveled half the day; hungry; tired; and late for a party. We felt rushed; and it made both of us in a frustrated mood until the party (and even after; when thinking about it). When we called for more towels and shampoo; I had to call back 2-3 times and nearly an hour to finally bring us more towels; because we had to take a shower/bath before our party that we were then late for! And when I called; the lady sounded bland and bothered. The towels finally came; but no shampoo (which came later).Ontop of all of this; NO ONE offered us any sort of compensation or restitution for the mix-up or long wait!!
109412,ravensfan1996,12/22/2008,Great Hotel Double bed room
109412,Andibaby5,11/09/2008,Intercontinental Dallas is NOT a 4 Star Hotel When we arrived; the lobby seemed nice and the lady working at the front desk was great. We took the outdated elevator up to our room where we discoved hair in the beds...Yuck! They switched us to another room where everything was dirty (floors; pillowcases; bedding). They switched us to another room that was less dirty; but not clean. They did a poor job remodeling all of the guests rooms; and the beds were very uncomfortable. I have traveled all over the world; and this hotel is NOT a four star hotel. I think a 2 1/2 star rating is more appropriate. If you are looking for a nice place to stay near the Galleria in Dallas; find somewhere else!
109412,mandulka,11/02/2008,Wonderful experience! We spent 4 wonderful days at the Intercontinental- Dallas. The staff was very friendly and helpful;our room was really cozy with an amazing view. And the bed was the most comfortable bed I have ever slept in!Around the hotel there are some really good restaurants and shops;all within walking distance.I would highly recommend this hotel as it is located in a very modern area.I will definately stay here next time I'm in town!
109412,razin3kids,10/30/2008,The review to read!! I booked this room for my boyfriends b-day through priceline and only paid $79!.I was surprised when the rate was excepted. I was also skeptical because I have read in the past that priceline's customers may get the crappy rooms in a hotel; but this was quite the opposite. I will start from the beginning:1. Parking- Outside parking was not a big deal for us. We always seemed to find a spot. Even though we may have had to drive around once or twice. There is garage parking available but it costs either $10 or $15 so I did the free parking2. Lobby- Usual 4 star lobby with all the marble and granite. Very nice but the ballrooms were showing its age a little bit.3.Elevators-Kinda small for such a big hotel and some of them smelled like feet. Good thing it was a short ride! On the plus side; there was a lot of elevators so the wait time was very short if any wait time at all.4. Room- Very clean and adequately equipped for business and pleasure. The one thing that ticks me off with these 4 star hotels are the TV's. The room would be so much nicer with a 32 LCD instead of the customary 27 bubble screen. We stayed on the 12th floor so at night the city was lit and it was kinda nice. There was also a minibar; but beware...the prices are downright crazy! they have regular size kit-kats for $2.50. The beds were also kinda hard...usually hotel beds should be plush....but it was okay. Room service was great! We had pizza and tortilla soup. The food was excellent but the prices were ridiculous!. It was $28! They add in their own 15% gratutity. Also if you look online; the rooms look the exact way so it was good there were no surprises.5.Bathroom- Kinda small but had nice counter space. The shower head was kinda weak; but it still did its job.6. Area attractions-Was near to all types of restaurants and shopping; movie theatre etc..only a five minute drive.Overall I would give this hotel a 3.5. They would get a 4 if the beds were softer and they had better tv's. I checked online and the regular rate is $199. I think that they are stretching it a lot. The most I would pay in Dallas is $120 and even thats stretching it a bit!
109412,chrisvnardmore,10/27/2008,Pricelined the Hotel We were only here for one night and basically stayed in the room and left. I pricelined this hotel and was kind of weary as the reviews weren't great. The location is about 10 minutes from the Galleria and 20 form downtown. Beltline has alot of restaurants and shops so if you want to stay close there are plenty of places to eat and drink. The check in was fast and the attendant was nice. Our room was on the 10th floor and was pretty nice. I had no problem with bedbugs or the bed being too hard. The room was clean and pretty large. We had a King room and the robe was a nice touch. We checked out at 11:30 and there was no line and no issue with the attendant. She was in training and seemed to be nice. I would stay here again.
109412,jme2628,10/23/2008,Pretty nice experience To be honest; after reading some of the reviews; I was a little worried about staying here. We were booked as a group for a family function. I thought; overall; we had a good experience. Really liked the health club that had good machines and weights. The room was attractive; although the bed was a bit hard for my tastes. Service was generally excellent. One day our room was not made up until the late afternoon; but I know that can happen sometimes. Prices in gift shop were over the top; but it was convenient to other shopping (loved the Galleria); so that wasn't too bad a problem.
109412,TexasAmelia,10/09/2008,Wouldn't Stay There Again The hotel has been renovated however they should have spent some of the money on quaility beds rather than the marble and granite in the lobby. I don't sleep in the lobby!! The beds were terrible and our air unit made a sound like someone hitting a drum when it was on; which kept us awake. It looks to me like when they renovated all they were concerned with was aesthetics; not the important part like central h/a and quality beds. The lobby: 4 star hotel; Rooms: not more than a 2 1/2 star.
109412,missyk0714,10/06/2008,Not what I expected I think the 4 star rating should be reviewed. I have stayed at enough 4 star hotels to know this is not comparable. Where do I start; the room decor was modern; they've done a great job except they left the bed alone. My bed was rock solid and was very uncomfortable. It seemed the walls were paper thin; we heard everything our neighbors were saying. The staff was great until departure day. The front counter staff was a bit stuffy. Customer service with a smile has not been implemented. Room service was overpriced for the quality of food that you get. I'm not sure I would stay at this hotel again.
109412,mik6967,10/03/2008,Never Again! I was there for a meeting from Fri-Sun. I had bug bites from my stay; I paid for internet service and had to wait 2hrs for them to bring new cables because the ones in the room didn't work; and that isn't the worst of it. I went up to my room to get my credit card out of my purse and found that the room had been cleaned and my purse as well. My bank card was sticking half out of my purse; a few other cards were out of place and money was missing. I reported this to security who said they would investigate I had to cancel my bank card; credit cards; and checks. Over a week later I have not been compensated in any way....not even the money that was stolen. and they haven't even returned my calls. They refuse to provide me with a report of the incident and have not shown me that anything has been done. Do not leave anything in your rooms!
109412,Springbreakers2,09/28/2008,Here for Conference Was recently here for a conference with over 650 attendees. Nice place; showing its age a little bit.Guest rooms were dark; needed more light and drawer space.Good service in hotel; shuttles and valets could have been more helpful...they should have expected our group making it busy there.
109412,AnonymousTravelerUsa,09/17/2008,Comfortable; Attractive; Recommended for North Dallas (Addison) Stayed at the InterContinental Dallas in September 2008 in connection with a conference. Room was large; comfortable; attractive and well-appointed. Bath was spacious. Property was clean and well-priced. Numerous dining options are within a short drive. Property seems well-managed and pricing (at least at the rate associated with my conference) was excellent. If you have reason to be in North Dallas/Addison; this property is an excellent choice.
109412,traveller0212,08/27/2008,Does not live up to Intercontinental expectations Having stayed at the Intercontinental hotels in Paris and Amsterdam; this hotel does not have the same standards. We payed for a club room which gives you access to the 15th floor lounge and bar and happy hour. When we went to get a drink; during the allotted time; the place was deserted the bar was closed and there were no staff around to question about this. You are also supposed to be able to get breakfast there.The pool area although nice and of a good size had no umbrellas to provide any shade and as the temperature was in the 90's/100's this was very disappointing. The seating around the pool had no soft cushions so you had to sit on the metal/wrought iron; which was uncomfortable.Having chosen this hotel specifically because it had a pool and wanting to relax there I was very disappointed. I will not be returning there. One saving grace; breakfast was excellent; and the evening meal in the restaurant was good.
109412,jameygamer,07/24/2008,Good hotel; problem with a burger I stayed here after a Red River Shootout; and it was good. The room was cozy and it was easy to access. My only problem is that they toast the buns to their burgers; and it's a little crunchy on the outer edge; which I don't like. Otherwise; it was a nice night for me.
109412,chippy224,07/19/2008,Really Enjoyed It Except for the Bug Bites! I stayed at the Intercontinental with almost a thousand other guests for an in house conference. The staff and services provided by the hotel were top notch. Any request to the concierge; front desk; etc.; was immediately responded to; and room service was punctual and very polite. The facilities were lovely; and appeared to be quite clean. However; after the first night; I noticed what I thought would be a few mosquito bites on my hands and arms. By the time of check out; I had 12 plus strange looking bites on my arms and back. I was either bitten by spiders or bedbugs while staying here. They are definitely not mosquito bites. Very disappointing and gross considering how nice everything else was. If I return to the Dallas area; I will pass on the Intercontinental.
109412,cowgirl72,06/06/2008,If you like to sleep; stay somewhere else I used Priceline and got a pretty good rate for 3 nights. We had 3 adults and one teenager. The room was nice; but very small. The beds were the major problem. They were hard and tiny. Motel 6 has better quality beds! After the second night of next to no sleep; we checked out. My 16 year old daughter who is in great shape began walking like a 90 year old woman; complaining that her back and hips were killing her. I thought it was just us adults in pain; after I saw her walking like that we ate our 3rd and final night. We did not care that we wasted more than $100 on that last night; we just needed a soft place to sleep!!!! We opted for Radisson in Ft. Worth for our last night there.
109412,AZgirl40,04/07/2008,No complaints I stayed at this hotel recently for 6 nights. I was very happy with my stay. The staff were all very pleasant; and I thought my room was very nice and well appointed. I was really impressed with the fitness room--one of the largest and best that I've ever stayed in. There were 4 treadmills; various weight machines; stair climbers; a few bikes.The only thing I didn't like was that the prices in the Monte Carlo restaurant seemed a bit high. I ate at surrounding restaurants to save money. There is also Rim's cafe (Starbucks) on the lobby level which does serve a little food for much cheaper than the Monte Carlo.
109412,Martyc,01/27/2008,Enjoyable Stay I stayed three nights and had no complaints. It was clean and the staff was very friendly from beginning to end. When you call housekeeping you get a quick and satisfactory response. If you are not quite ready for prime time yourself; try Ervey in the salon downstairs. He is excellent in taking care of men and women. The business convention I attended there went very smoothly and the amenities were excellent; with one exception. The rest rooms on the Ballroom floor had no hot water at the sinks.
109412,mrjanto,12/28/2007,Good place to stay We enjoyed our stay. I see why some people think the place is dated; but I don't know if I would have noticed if I hadn't read the previous reviews. The room was very clean and looked like it was newly remodeled and decorated. We loved the breakfast. Instead of trying the buffet; we ate the espresso oatmeal and the Tex Mex Eggs Benedict. They were both very good. I don't usually drink coffee; but for some reason I ordered it this time and really enjoyed it. My wife who drinks coffee all the time agreed that it was very good coffee. The waitress said that everyone likes it; and it is Douwe Egbert brand. As far as parking goes; self-parking is available on the south side of the building if you prefer it. If you drive up to the east entrance; you will be greeted by a doorman offering to help you with your luggage and park your car.
109412,NurseLSURN,12/13/2007,Nice Hotel For Good Price I stayed here over the past weekend for just a get away with my wife and for some Christmas shopping in Dallas. I booked the Hotel through priceline and got a great rate of $65/night; you will pay that much for a Motel 6 or Days Inn if you travel much. I was skeptical after I read some of the reviews online but i was presently surprised to find the experience above average to excellent. When I checked in I was greeted by a nice gentleman at the desk and he had my reservation in order. I received a non smoking room with a king size bed in a newely remodeled room. Some have said they had to ask for the room but mine was provided with no special requests or additional charges. The room was a little warm for me and the air was not the most effiecient but by no means was it uncomfortable; I did mention this to the frontdesk after our first night and they fixed the problem or offered to move me to another room. The parking on the other hand was less to be desired; Alot of Christmas parties were going on so parking was very difficult at best.
109412,mcd63,10/07/2007,Nice Hotel Good Location I recently stayed at the Intercontinental on business for one night. It was a very nice hotel - the room and all public areas were very nicely decorated and clean. The price was $199 per night which seems kind of high for suburban Dallas. I had the breakfast buffet in the morning which was not that good and not worth the price. The location is good for Addison - walking distance to many restaurants. I also think that the only computer for public use is in the lobby and I had to wait in line and also get someone behind the desk to get the boarding pass that I had printed. I will definitely stay here again if I am in the area.
109412,texlawdog,09/30/2007,You got me this time; but not again... Got a $97 priceline rate which was not bad for a busy Dallas weekend. We were in the last room on our floor which was the farthest from the elevator. This has happened to me before when booking with priceline and I can't help but think that is their way of getting back at travelers that want a cheaper rate. We were terrified to come back to our room after being gone all day to find that our room was open! They had either come in to clean and check the mini bar and our door was propped open. Thank goodness nothing was missing; probably because no one would walk that far to steal something from our room. When we brought it to the managments attention; they were not interested; we kind of got a shrug of the shoulders and a oh well. We were disappointed and we won't visiting there again. The best part about the hotel was the rate we got through priceline and the valet staff. Good luck!
109412,mwfloral,09/24/2007,Fine for the price We recently got a rate of $66.00 per night through hotwire; and stayed 2 nights. The hotel lobby was a bit outdated; but the rooms were very nice. The had all of the amentites of a 4 star hotel; but; the overall feel was about a 3 and 1/2. The location was excellent; right off of the tollway; just north of the Galleria. For the same price; I would stay at this property again. You can barely get a Motel 6 in Dallas; Tx for $66.00. Had I paid the rack rate of $189 and up; I would not have been pleased.
109412,JPJayhawk,08/13/2007,Very Satisfied w/Stay Originally booked for one night (of a 4-night trip) on Priceline for less than $70/night. After seeing reviews was concerned about what I'd find; but was very happy with what I found when I arrived.The room was very spacious and had clearly been remodeled recently. (I did request a renovated room based on earlier reviews.) It must have been a slow week because I was able to get the same rate for the rest of my stay; making the total for 4 nights less than $300. Compared to the normal $230+ nightly rate; I couldn't have been happier.Read some comments on parking...I parked on the side for free and was quite happy with it. Even when I got back late at night and had to park farther away; it wasn't that bad.The lobby bar prices were too high and I don't like paying for wi-fi access...that was the big negative.Very close to a ton of restaurants in Addison.I will DEFINITELY be trying to score this hotel on Priceline again soon. (I don't think there are that many 4-star hotels in the Galleria area.)
109412,madysen,08/10/2007,worst hotel stay ever We booked a two bed non-smoking room. When we arrived the front desk clerk was very friendly and gave me my room key. When I arrived up in the room it smelled like a bar and there was only one bed. I phoned the front desk and they told me they would get us a differant room that was non-smoking but they were not going to give us two beds. So there was 2 adults and 2 children in one bed . I was told for a 35.00 dollar charge we could have a rollaway bed. The parking was the most ridiciolous thing I have ever experienced. My parents just retired to Texas so we will be traveling there at least twice a year and I would never stay here again.
109412,yellowrose1288,08/02/2007,Intercontinental - good place booked this place thru priceline. been there twice in the last month. Going there again tomorrow. Its a nice 4-star hotel with a LOT of amenities; great gym; tennis courts; pool; massage therapy; spacious rooms.....very comfortable. and quiet...even when they're filed to capacity and have events going on. Seeing as that I am a germaphobe...and approve of this hotel...it says A LOT. Great place for a great price - on Priceline!!!
109412,PilgrimLA,07/05/2007,Worst 4 star I have ever stayed in! We stayed at the Intercontinental Dallas for 4 days inJune 2006; and there were numerous problems from start to finish. The staff seemed mostly foriegn (which is fine); but their grasp of English was so poor that they could not understand or correctly answer simple questions (like; Where is the business center? and one referred to my female friend as Sir;' and she is quite clearly a woman). The hotel room had a problem with the bath; and they were not quick to fix it. There were other issues I cannot recall now; but the overall feeling was that something amiss happened every day of our stay there.
109412,mommabrutus,06/17/2007,Lacking in the Housekeeping Dept Just returned from a weekend at this propertyGreat Price on Priceline.....that's where the good ends (except for the room service).1. Property should really be downgraded to 3 or 3.5 stars; this is by no means a 4 star property.2. Housekeeping services left much to be desired; especially given the wonderful reputation that the InterContinental line has.-hair in the sink; bathtub and all over the ceiling vent in the bathroom-multiple stains on the comforter and pillow cases-some of the bathroom towels had interesting stains on them as well-drinking glasses unwashed and unusable3. Upon notifing management of our concerns; we were advised that there was not much they could do because of our already discounted rate from Priceline.4. It does appear that they have a bias against Priceline customers....maybe they have a block of rooms for only Priceline customers that are not of the same quality/upkeep?5. Lounge is terrible. Furniture is very dated and worn. Bar and service were unacceptable.6. Room service (we ordered twice) was surprising good! That was the high note of our stay.
109412,EarthMoonMars,06/07/2007,Overall good value Pros and Cons of the Intercontinental in Addison:Pros:+ Service is excellent+ Price is very reasonable+ Rooms are clean and functional+ Many places to eat nearby+ Plenty of parking+ Breakfast is pretty goodCons:- Hotel has some wear in rooms and lobby areas- Much of decor is 1980's style- In-hotel restaurants are poor- This hotel is in Addison; Dallas is about 20 min. away- Elevators are slow
109412,MtgPlnr,04/19/2007,Awesome; awesome service I just attended a meeting at this hotel and all I can say is; What an amazing staff!!!! Everytime I turned around there was a staff member there to answer my question or help me with something. I don't know whether it was GREAT hiring and training or simply good ole' Texas hospitality; but they know how to treat their guests!As a side note; don't let the decor of the lobby ruin your opinion of this hotel - the guestrooms have just been renovated and are fabulous.
109412,coflyer,04/01/2007,Nicely renovated rooms Stayed at the hotel on a business trip for 2 nights; receiving a corporate discount from the company we were meeting with. There are MANY hotel options in the Galleria area; but this hotel was very nice. You can tell by the look of the lobby that it has been there a while (remnants of 70's decor). However; the rooms have just been renovated and were very tastefully decorated - along the lines of a new Westin; including a spacious armour with built-in lighting; TV; beautiful bathroom; nice desk for spreading out the work; luxury linens and fluffy pillows; and soothing color scheme. The staff; however; was the best part of the hotel. It reminded me of a Eurpoean hotel in terms of their graciousness. There was a large meeting / convention taking place while we were there; but the hotel never felt crowded. I would go back to this hotel any time; assuming I received a discount - I would not pay full rate though.
109412,LifeIsGoodSoFar,03/30/2007,Plusses and minuses Like some of the other reviewers; I stayed at the Intercontinental during a business conference. PLUSSES: Clean room; with a very comfortable king-sized bed with great pillows. Nice bathroom with granite counters; enough hot water and towels provided. Excellent concierge service (especially a nice young man named Tate) who can direct you to restaurants; walking/jogging paths; parks; shopping; etc. A complimentary shuttle service to nearby places; though you may need to wait a while for it to arrive. Excellent food and service at a lunchtime meeting catered by the hotel. Large variety of restaurants within walking distance. Nice breakfast buffet that gets you in and out quickly. MINUSES: Not up to the standards of other Intercontinental hotels; somewhat dated decor; especially in common areas; as others have stated. VERY inconsistent service in the dining room and lounge areas. On a Friday night with a 1/3 filled restaurant; it took us 2 hours to complete a mediocre dinner due to nonexistent waitstaff. The excuse given by management was we didn't know we'd be so busy. Free appetizers at happy hour in the lounge do not exist after the first tray is consumed by the conference attendees and other hotel guests; unless you complain to the management. SUMMARY: A comfortable; fairly quiet room. Good concierge services. Don't eat at the restaurant for dinner unless you have lots of time and don't want to walk to a local restaurant. I didn't mind the dated decor; but it isn't what I expected from Intercontinental.
109412,Bronchomom,03/05/2007,Quiet; but for a reason If you are looking for a place to sleep; this is a good place to stay. The bed was very comfortable. Also; the location is good; just be aware that Dallas Parkway is the frontage road to Dallas North Tollway; it makes it easier to understand directions to the hotel. The hotel looks like it was a great place to stay 5-10 years ago. However; it appears the hotel needs some repairs. Our shower curtain was not long enough to fit in the tub -- major flood. The peephole was missing from our door; leaving just a hole that anyone could look through. Cotton balls from the vanity set came in handy. The rubber door strip had come loose; so it just dangled in front of our door. We had to poke it back into the frame. Valet parking takes up the entire front of the hotel; so if you choose not to valet park; be ready for a long trek. We asked for a double bed and were given a king. Overall; not the service and quality I normally get at Intercontinental Hotels. You can get some cheap rates here; but there is a reason.
109412,JCWhitney,01/28/2007,Very nice evening..... In preparation for a dinner; concert; and a night out on the town with my wife I decided to roll the dice for a 4 star hotel on Priceline. Much to my surprise the Hotel Intercontinental was what came up and for a very modest rate at that. I was looking forward to the stay; I was familiar with the hotel and location and have been wanting to try it. I did call ahead and assure my reservation was for a King non smoking room and the friendly young lady on the phone assured me that would be no problem and that we would be staying in the newly renovated area.Having used Priceline in the past I have noticed several hotels give you second class citizen treatment upon arrival. NOT here... the staff at the front desk was warm and friendly as well as very quick and efficient. We quickly had our room key and were off to our room. As I read in an earlier review the elevators were amazingly fast! We got to our room with little time to spare to get ready and head off to dinner before going to the concert. We quickly were in the room and found it to be nicely appointed. We unpacked quickly changed and were off again. Once again and consistent thru the weekend the elevators were always fast -and we were on the 12 th floor! We returned to the hotel late after the concert and the bed was amazingly comfortable and the room was very quiet. This was a nice hotel to get away to and enjoy a first class setting and friendly service from all staff members we came in contact with. I was impressed as we were leaving and walking down the hall to the elevators that the maids we came in contact with all smiled and said good morning! -Friendly indeed!I do want to add that other reviews spoke of the parking fees and I was leery.... I was prepared to pay the $18 to valet park and be done with it since the reviews mentioned that the other parking was $10. However the very friendly older man at the valet told me the self parking only a few feet away was FREE! -Yes a very nice staff and a relaxing weekend! I would recommend this hotel again and again!
109412,tsl1965,01/23/2007,Nice safe business hotel I stayed here for a business meeting. I have no idea about the location; except that it was about $45 by taxi to the airport. This is a very nice business hotel. My room was large and comfortable; and the bed was as nice as anything else I have slept on in similar hotels. The decor was blandly modern - not my taste - it was pretty ugly. I arrived late in pouring rain and was forced to use room service. To my pleasant surprise; the $10 burger was amazing - 12 oz; cooked really well; with great fries and all the condiments. Probably the best and fairest priced hotel meal I have ever had. Also; there is free internet in the lobby to check your return flight - a nice touch; since most hotels in this range ask $10 for the same privilege. In all; a nice pleasant business hotel; with adequate meeting facilites.
109412,stainged04,01/16/2007,Great Value My wife and I are local to the area; and decided to stay at this hotel for a romantic evening on the town. I was able to book through Priceline; and received an excellent rate of $69 for a Saturday night.Our room was ready upon out arrival at around 2:30 PM; and we were able to upgrade to one of the newly renovated rooms without any additional charge. I was very pleased with the room. It looked pretty much exactly like the photos on the Intercontinental website. The bed was very comfortable; and had plenty of pillows. All other in-room amenities were pretty much as advertised.I do have a couple of small negatives to note about the room. First; there was no hair dryer which I found to be a little strange. However; one was promptly brought to us upon contacting the front desk. Second; there was not an in room safe which I have become rather accustomed to in this grade of lodging.Other than that we had a very pleasant stay. They have a great gym which includes cardio; machines; free weights; and racket ball courts. The pool and hot tub (outdoor) are available; but we didn't venture out since it was about 30 degrees. Free parking was sufficient on the weekend; but might become crowded during the week. The parking structure is $10 with no in and out. We were not able to try the Brunch; but understand from other guests that it is very nice.I would gladly stay at this hotel again......especially if I could get a repeat of the great rate.
109412,Profotog,11/04/2006,Not a Bad Choice But Read Carefully This is a nice hotel staffed by very nice people. It is typical of a hotel geared for the conference business. The upgraded rooms are nice and mine was carefully cleaned every day. The bed is fairly comfortable and there is a good; big working desk. There is wired internet in the room (charge) but you must pay separately for wireless in the common areas and this wireless won't work in the room.Parking is a mess. The only parking dedicated to the hotel is the valet parking which is $12.50 per day for guests and very limited.. The lots surrounding the hotel are public parking and fill during the day with workers from neighboring buildings. If you use their parking garage (also public and frequently filled) it costs $5.00 every time you move your car. You must feed $5.00 bills into a machine to get your car out. It is unattended so don't forget change. Very inconvenient.The room-service prices are absurd as in all hotels now. Their restaurant is expensive (hamburger over $10.00 on the lunch menu) but decent for hotel food. Expect a very expensive dinner there. There are so many good restaurants in the area that this is not a problem. You can walk to any number. The rooms can be cold (which I absolutely love) but the individual heater in my room worked like a champ. One wierd comment. This hotel had the best and fastest elevators I have ever seen. Though the hotel seemed to be full I never waited for an elevator for more than a few seconds and I was on the 12th floor. Do not expect a five star experience here. It is a good utilitarian hotel with excellent conference facilities and a very nice staff. I paid $100.00 per day with a conference which is about average. If you are a business traveler you will find better values with more perks in the area. If you are visiting the neighboring office buildings this might be a good choice. If you are looking for a good place for a conference this might be the one. Their conference staff was as good as I have ever seen. Just make sure your folks can find a place to park. I spent 6 days at the hotel and was comfortable. If not for parking and the food prices I would have rated it above average.
109412,Chiartguy,10/13/2006,delightful Booked a room here via Priceline and at the desk asked for the rooms in the upgraded section. 11th Floor room was terrific. I will concur that the rooms are chilly but that was my only real issue with my stay. The renovation of my room could not have been more to my liking. Great bed; great lamps; great space; nice art on the walls (not so commercial looking like most hotels). Marble baths with thick granite counter. Neutrogena soaps. Comfy furniture and nice desk. If I hadn't booked Priceline; I think I'd still be pleased with the full price listing of 109 on the website for this period. It's also right on the tollway and near tons of great dining options. Soon; I think they'll update the lobby as it is a bit dated but certainly fine and comfortable. Friendly checkin. Good choice.
109412,JeffandBarbie,10/09/2006,A very nice hotel! Needing a break from the norm we decided to utilize Priceline in acquiring a hotel in the area and price range that we needed. We ended up with Hotel Intercontinental in Dallas (Addison). Prior to departure we read some of the previous reviews regarding this hotel; and quite frankly we were a bit tentative. None-the-less we struck out for our pre-booked destination and decided to make the best of it. We were not disappointed. The location was easy to access and plenty of parking (except the night of the OU/TX game...it was crouded) but we utilized the parking garage for $5; so it was no big deal. The main lobby and ballroom were cavernous. Our room was attractive and clean and provided a pretty view of the area (we were on the 11th floor). One of the hotel guest's that night of the game got a little roudy and loud; but the hotel staff resolved that quickly and without incident. The hotel is centrally located; with easy access to the Galleria Mall (about 1.5 miles away)...and an added bonus was the MANY and varied restaurants within walking distance. No less than 100...truly! As pleasure travelers we did not utilize alot of the business aspects of hotel; but certainly see the prospects of those needs being met. Normally; we have used the Westin Galleria for our stays; but the cost was prohibitive (over $179 a night)...and this hotel we got for under $100 a night. At that price I believe it a good value; and would certainly consider returning in the future!
109412,Ccanada,10/02/2006,Nothing to complain about We booked the hotel via Priceline and for $60 a night; can't complain whatsoever.Room was nice - we were on the 7th floor. Awesome king sized bed with way too many pillows! Was a bit of the 'cool' temp side - but not unbearable.The bathroom is a bit 'dated'; just particularly around the tub - some tiles are in need of replacement.The pool is fine - but nothing great - hot tub isn't 'hot' - rather luke warm.Fitness centre is good - a bit warm; but you're there to sweat anyhow!Within a 5 min walk; there are a tonne of restaurants on Belt Line; so don't think you have to only eat at the hotel. Only real complaint is there seems to be a lack of pop/vending machines for any late night snacks...Otherwise; for the price; the quality of the hotel is definitely worth it!
109412,StayawayfromtheTante,09/25/2006,Nice Experience; but not worth $100 I got my room through priceline for $65. After reading the other reviews; I knew to spend the $15 to upgrade to the remodeled room. It was a pretty nice hotel; but I wouldn't say it was a 4 star. It's more of a three star. Room was nice; but freezing! The controls in the room don't work. Room service was priced OK; but the food wasn't awesome by any means. They charge for local calls; internet usage; fittness center usage. Basically they charge for everything.
109412,rossbo1,09/20/2006,Nice Surprise After being very disappointed in the quality of the standard room during my stay in February (old furniture; old bathroom materials; lumpy pillows; etc.); I decided to try The Intercontinental again this month when I got a $64 rate on Hotwire. This time; I asked for an upgrade to a Premier (?) room and actually got it at the same rate. EVERYTHING in this room was brand-new; from the marble; granite and plumbing fixtures* in the bathroom; to the down comforter; pillows; linens; carpet and furniture in the bedroom (* While almost everything was brand-new in the upgraded room; the original 15-year old toilet had not been replaced. It was discolored and chipped; and while perfectly functional; I wondered why the hotel didn't go the extra mile and spend another $200 to also replace it during the re-model). My only complaint about this room is that the A/C has almost zero adjustability and is FREEZING cold. Something really needs to be done about this... Summary: Based on this experience; I'll more than likely give The Intercontinetal another try within the next month or so because the Hotwire rate is so low...
109412,Artemis02,08/14/2006,Be firm with the front desk staff I stayed at the Intercontinental Dallas for two nights in May for a large business conference. My room was reserved at the conference rate of $130 per night and I reserved about six weeks in advance. When I arrived just before 9pm; the front desk clerk rudely told me that despite the confirmation for a non-smoking room that I was holding in my hand; they only had smoking rooms remaining. I have severe allergies and asthma and stated that this was unacceptable. The employee let out an annoyed sigh and stomped off; returning about ten minutes later to proclaim that she would upgrade me to a non-smoking king bedroom suite for free. This was said as if she was doing me a HUGE favor... providing me with the nonsmoking room I had reserved was apparently going way above and beyond the call of duty.The room I was given was fine. Certainly not 5-star (and seemed even worse since I had stayed at a lovely Sofitel property just the week before); but it was clean. However there were a few concerns: the cleaning staff will not replace half-used or even mostly-used toiletries if you are the beneficiary of a complimentary upgrade and the turndown service will not occur for this same reason. In fact; you are treated as a second class citizen by all the hotel staff. Finally; if attending a conference I suggest dressing in layers as best you can in business attire. Some of the rooms were boiling hot while others were freezing. The food is mediocre at best and the waitstaff do not speak English. If you don't want your salad doused with goopy mystery dressing you must guard it as they will grab it and pour it on without even asking if you want it.
109412,longtimeresident,08/03/2006,Variety in the rooms I have stayed at this hotel about 5 times. Like another reviewer said; it feels tired; with lots of wear and tear. Not up to standards of Intercontinental. BUT it reminds me of flying - there is a big difference between the older rooms and the renovated ones; like the big difference between coach and first class. Now; they often want more for the newer rooms; so I don't know if Hotwire is the ticket to one or not. This renovation has been going on for 1-2 years - I don't know why they are taking so long; and think it is causing some ill will. I have seen Marriott renovate an entire hotel in months. The Marriott nearby is nice but also seems a bit tired too. Addison is not much to brag about either but that's another story....
109412,ATripAdvisorMember,06/01/2006,Not up to the Intercontinental reputation I read most of the reviews at TripAdvisor after booking this hotel through Hotwire for about 65$. Thank goodness for the reviews here!!! The unpleasant experiences shared at TripAdvisor alerted us to the pitfalls of this hotel and we sidestepped some potential disappointments. This review is geared towards average income families looking for a bargain-but-nice vacation experience. HOTEL EXTERIOR: Nice looking; we arrived early for check in (about 2pm); and there was plenty of self parking. HOTEL INTERIOR: Attractive; though somewhat abandoned. Large cavernous spaces with few people using them. The large lounge area was out of date; with mauve and burgandy decor. ABOVE ALL READ THIS PART: Thanks to the reviews here I specified at check in that I *wanted a remodeled room*. The clerk said I was *not* booked for a remodeled room. I gave him a long look and said I strongly prefer a remodeled room (Thank You TripAdvisor!). He said there was a 15$ fee. I said 15$ more just to have a room that you have remodeled?. I just stared at him. He finally relented and said he would waive the fee and give us a remodeled room. I give this hotel points for accomodating a guest with a free upgrade. THE REMODELED ROOM: It was indeed new-ish feeling; with up-to-date decor. The toiletries were 4 star; nice quality. Downdside? This hotel is catering to *the business traveler*. Vacationers may be disappointed. The room is dominated by business features~a giant desk; bathroom phone; etc. I shudder to think what a disappointment anything less (read; an old room) would have been with a 4 star rating. The room was nice; but definitely the least a guest at this hotel should expect. AMENITIES: The mid-roof tennis court was fun to use but very worn down. Faded court and nets missing. Plus side~free tennis supplies upon request. Outdoor only pool (not rooftop). Large work out area with two indoor racketball courts. WATCH THE CHARGES: Internet and local calls are *not* free. OVERALL: Nice for the business traveler; and nice for anyone who can hotwire it for less than 70$. You won't be disappointed if you underpay. Walk ins be warned~I would not pay 150$ for this experience.
109412,ATripAdvisorMember,05/09/2006,Nice hotel. Nice hotel; nice bathroom amenities; nice staff. They had sold out the room I reserved and got me an upgrade; which was gret because we got one of the renovated rooms. Good location; right off the toll road.
109412,Marge246,05/02/2006,Quiet; competent; quality Stayed at the Intercontinental for a conference; on the Concierge floor. All as expected in the clean; comfortable room. Pillow-top mattress and plenty of pillows as expected in a hotel of this quality. Room was clean; housekeeping came promptly every day. The housekeeping staff did one thing that is a pet peeve of mine - they changed the radio station from the public radio station I'd selected (which is hard to find on the dial) back to the classical music station they use for turndown service. This is so vexing; but obviously they've been trained to do it. Nice bath amenities. Shower curtain rod curved out - yay!Fresh orchid in the bathroom.Plenty of service staff in all public areas; restaurant; bar - food and beverage very solid. I ordered room service breakfast and asked for a couple of special things (eg: 2 egg omlette instead of 3; skim milk; salsa on the side) which usually most hotels mess up in some way; but it came within 20 minutes exactly as ordered. The cost was extremely reasonable for room service in a hotel of this quality. Also; many; many great restaurants within walking distance plus the Dallas Galleria shopping mall across the street.Business center was outsourced but the costs were not outrageous as they are in some hotels - $2.99 access fee and 60 cents a minute (it's much worse other places).Service was uniformly cheerful and efficient.
109412,ATripAdvisorMember,04/06/2006,Nice room; but not perfect yet Return visit to the hotel; again booked through Hotwire at $81; so the price is definitely right. Asked for a renovated room when I checked in and was given one. Great decor; good size; very clean and quiet; really comfortable bed. So if you are looking for a nice room; then this definitely is a good choice as long as you get one of the renovated floors. No conference; so no parking problems.However; a couple of not so good points. Decided to eat at the restaurant and was not impressed - they would like to think this is high-class dining; but food was not good and quite expensive. Service; however; was excellent. But there are plenty of restaurants nearby.Again the front desk seems very understaffed. Luckily; there didn't seem to be many people staying at the hotel; otherwise I could see the potential for long lines. When I checked out; there was a trainee there on his own; and he was not able to something pretty simple - add the item I had taken from the mini-bar to my bill - so I have to wait for it to appear in a few weeks. Seemed to have some problem helping the guy in front of me also.But for me; the location; room and price are all very good; so I will probably return there again for my next business trip.
109412,jepmdr,03/24/2006,Not up to Intercontinental Standards My company ran a large meeting for a major client in Dallas at this Intercontinental in November. My associate and I visited the hotel two weeks earlier to ensure that all our needs could be handled. We were satisfied and booked the meeting and rooms.Unfortunately everything about the experience during the meeting was unsatisfactory. The food was mediocre at best; served by very inexperienced banquet personnel. Several times it wasn't even what we ordered. The basic norms of business meetings such as refreshed coffee throughout the day wasn't done properly once in two days.We sent our newly custom made company polo shirts out for a cleaning the day before the meeting and one of the shirts; mine (I am the company CEO) was lost despite the fact that it was in with the entire lot. It was never found. I managed having my other company shirt washed late at night prior to the next meeting day. The Front Office Manager offered to pay for its replacement; which was the least he could do; but it took nearly five weeks after the event to get a check with three follow up calls.The meeting space needs were not handled with the level of professionalism and care that I expected from a supposedly top notch chain such as the Intercontinental. Materials shipped to the hotel a week in advance were no where to be found upon arrival until my associate made a huge stink with the management after confirming with FED EX that they had indeed been delivered as promised...the boxes had arrived on time but were deeped sixed somewhere for a day and unless we had screamed we would not have had access to our meeting materials. NO one in the front office cared about our needs during this stay and we spent a fairly good dime in two days.Some of the rooms have been renovated and are a great improvement over the older rooms. Insist on them. Shortly after our meeting we learned the Director of Sales quit..supposedly because the hotel's standards were so low and beneath him (he was a European hotel guy); but in fairness I think he was a big reason our meeting planning was such a disaster.This same Director of Sales offered us 40;000 Priority Club Pts to make up for the poor experience. Five months later NO POINTS have been credited to my account and there is no one at the hotel to substantiate his offer. Another thought to consider. The lobby area and bar permits smoking and this place seems to attract lots of smokers to the point where being anywhere in the lobby nearly any time of day can make a non smoker like myself instantly sick besides finding your clothing stinking of smoke within five minutes or less. If you have to wait downstairs; wait outside if possible rather than in the lobby.If you are considering a hotel for a meeting in the North Dallas area I suggest you AVOID this hotel for such a purpose. It doesn't deserve its affiliation with the Intercontinental chain which generally in my experience runs and maintains top flight properties. Consider the Marriott Quorum just down the block instead. We did for the follow up meeting and had a very good experience.
109412,ATripAdvisorMember,02/20/2006,A Solid Choice for Adults We also booked the InterContinental at the Hot Wire rate. To appreciate the InterContinental; you must understand it for what it is. The hotel appears to make most of its money from business travelers (who will pay the high nominal room rate) and from hosting events; like wedding receptions. Thus its biggest warts to the tourist. First; I agree with the previous poster; there are too many other good hotels in this area to pay over $100/night to stay at the InterContinental. Second; we didn't bring our kids; but had we done so; our stay would not have been as pleasant because the only pool is an outdoor pool and we stayed in February. However; the hotel has a great sports club; indoor raquetball courts;and several outdoor tennis courts. The third issue we had with the InterContinental is because it is a premium destination; almost all parking in front of the hotel is valet parking. Parking on the side is free; but there are not enough spots to support the entire hotel. If you can't find a free spot; your choices are then to take a chance leaving your vehicle at an unmonitored lot at a neighboring business; or to park at the hotel's parking garage and pay $5 every time you return. Having to worry about parking was the biggest down side for us. We had a blast at the hotel in the health club. The hotel is conviently located to several excellent restaurants and other businesses. In the right circumstances (right price and knowing there are no major parking-spot eating events); we would stay at the InterContinental again.
109412,pvilletraveler,02/14/2006,A good option We booked through Hotwire and got a rate of $58 which made the stay seem very reasonable. I would be hard pressed to pay the $129 a night found through their website. The location is central to the galleria and right off the tollway (you can avoid paying the toll by staying on the service road). We were able to park right out front and enter into what is an enormous lobby. The staff was friendly but I did think they were trying to upsale us.Upon check-in we were asked if we wanted to spend $15 to upgrade to a remodeled room. They just need to do all the rooms remodeled and up the price for all rooms.The facility and public spaces are very nice. The room itself that we got was big by normal hotel standards. The furniture and room itself was clean and not run down; but does look a bit tired. The best part of the room was the down top mattress; water pressure; and size of room. The amenities of coffee and toiletries were adequate as well. I would stay here again at the hotwire price but not over $100 a night.
109412,ATripAdvisorMember,02/01/2006,Nothing short of wonderful! We booked this hotel through Hotwire for $58 a night; so I was a little concerned about the class and quality for something so cheap. So I look at the reviews here and I get a little scared.To my amazement; the hotel was awesome! The staff was friendly; always an elevator waiting to take you to your room (I'm impatient so that's a huge plus for me - I hate waiting!); and wonderful service. The bed was so comfortable with lots of pillows. Another big thing of mine is the water pressure; and we had a really nice shower! It's also in a great location and very close to a liquor store. =)I don't know why anyone would rate this hotel low. It is true to 4 star form and definitely a steal for $58 a night. I've stayed at some dumps and some really nice places; and this is one of the nice ones!
109412,ATripAdvisorMember,07/13/2005,Not So - O.K. Continental Stayed here for a convention. The Hotel is an overall O.K. Continental. Needing some more upgrading on the rooms. Parking is a major problem during a convention. If you didn't get in your room early enough you had to park in the parking garage and pay $5.00 to get out of it every time. They let R.V.'s take up multiple spaces in their parking lot which they should not; this is very inconsiderate to fellow hotel stayers in relation to the limited free parking available. They should validate the parking for their patrons but they don't. The Monte Carlo restaurant is o.k. but very overpriced for the food and service that you receive. This Hotel is deceiving and not what it appears to be; it's getting a little age on it and is outdated in many ways. Elevators are slow and very inconsistent for as many as they have. I would stay here again but not for a top dollar price that they try to get. The staff was overall very helpful and courteous and helped us get a small refrigerator for our room at no charge. They wanted to charge us for it at first. Not! Their is also a wonderful Toll Road that you have to take to get in and out of Addison to the Hotel Intercontinental. They got you coming and going.
109412,ATripAdvisorMember,06/02/2005,Big Disappointment Chose the hotel based on location (across the street from work). Looked good and sounded good on net. Parking lot; lobby and bar/restaurant were empty. Know why after spending one night. Checked in and paid extra for new room. Looked nice when walked in. But that was the end. Hard bed. TV movie connection didn't work. Remote stopped working half way thru evening and when hospitality fixed they offered that this was new room and still in shakedown. Good to know I was a guinea pig and paying extra for it. No room service after 11. No in room coffee; tea or mini bar. Only bottled water at $6 each. Temperature controls varied between unbearably frigid and just plain cold. Best option was to shut off entirely and rely on air from hall; which was plenty. No bathroom fan. No in-room safe. Extra charge for internet. And no wireless. Won't be back despite handy location. Too many good hotels in the area. Looks is all this one has got going for it.
109412,ATripAdvisorMember,04/25/2005,Not a four star hotel! We booked two nights at this four star hotel to find out it is a two star at best! The rooms were in poor shape as far as bedding and furniture; despratley in need of a renovation. The bathroom fixtures were broken; faucets and door stoppers. The pool was filthy and the hot tub was taped off; evidently broken with no time frame as to when it would be fixed. The hotel movie system did not work the entire stay. On the upside the restaurant staff was friendly.
109412,ATripAdvisorMember,04/22/2005,Great Experience at the InterContinental Dallas During my stay; I found out that a portion of the hotel has been completely renovated and a portion has been partially renovated; the brand new rooms are a vast improvement; and are well worth the extra amount they are charging. Luxurious and definitely InterContinental standard; larger sized rooms than many of the other InterContinental hotels (Mayfair London; Chicago; Mark Hopkins San Fran).The hotel is in a great area of town that is much more upscale than my Downtown Dallas experiences and has much to do within a relatively small area. I would certainly stay here again next time.
109412,ATripAdvisorMember,04/05/2005,Mediocre At Best - Not Intercontinental Material Wow - what a dissapointment! Usually you can rest assured that most Intercontinental locations will be of the highest order but that is not the case with the Intercontinental Dallas. The positives are the entrance; which is impressive; and the location - close to the Galleria and numerous other places to eat and shop. Other than that I cannot recommend this hotel. Intercontinental should be ashamed to have this location under its umbrella.Firstly; the elevators are older and most had a stale cigarette smoke odor that was quite noticeable. The hallways were clean and appeared ok but they looked as if they had been renovated with little attention to detail. Crown molding on the doors looked cheap. Also; the walls must be paper-thin because as I was entering my room I could hear the peron in the room next door urinating! That's right - urinating! It was extremely loud in the hallway and felt like I was in the person's restroom! The rooms are mediocre at best and the bedding is horrible! Usually; Intercontinentals have superb bedding with down featherbeds; comforters; etc. Not this location! It was just the run-of-the mill hotel bedding with a cheap mattress and cheaper bedding. I have stayed at Holiday Inn Expresses (which are owned by Intercontinental Hotels) that have nicer and more sumptuous rooms and bedding! The bathrooms were also lackluster. Older fixtures and an outdated shower were really disappointing. Even the towels were horrific! I kid you not; the towels at Holiday Inn Expresses are much nicer than at this location! Cheap and thin is the order of the day for this Intercontinental's towels. I was EXTREMELY disappointed with this location and WILL NOT stay here again. I may sound like a nitpicking complainer but for the price of $195 (I was a chump and booked my room straight through Intercontinental) plus a $6.00 fee to use the gym you would be better off at a HI Express; Hampton Inn or any other location that is much cheaper! After having stayed at the Intercontinental Atlanta many times (and being spoiled by it and its amenities) and then the Intercontinental Dallas I must say that Intercontinental Hotels should be ASHAMED to have this location bear its usually superior name! Shame on you Intercontinental - you can do better!
109412,ATripAdvisorMember,03/11/2005,Impressed with Hotel Intercontinental ! showReview(3265879; 'full');
109412,hotdumale,01/23/2005,So-So showReview(3025940; 'full');
109412,ATripAdvisorMember,01/12/2005,Needs Major Overhaul! showReview(3002806; 'full');
109412,cHIRON,01/08/2005,Disappointing! showReview(2989430; 'full');
109412,ATripAdvisorMember,06/19/2004,Rooms need Renovation showReview(2205543; 'full');
109412,ATripAdvisorMember,05/03/2004,Positive experience; but... showReview(1855567; 'full');
109412,ATripAdvisorMember,04/02/2004,Not a good experience! showReview(1761670; 'full');
109412,ATripAdvisorMember,11/02/2003,Lost my hat showReview(1434286; 'full');
109412,ATripAdvisorMember,02/14/2003,Loved the Location and Hotel showReview(857217; 'full');
109412,ATripAdvisorMember,01/21/2003,Not great for a 4 star showReview(841526; 'full');
109413,CathrynG,01/05/2009,Not a 4-Star Hotel Seemed like a "dated" bathroom
109413,MississippiRenita,01/05/2009,The Magnolia ROCKS! This was our second opportunity to stay at the Magnolia. As Ole Miss fans; this was a ballgame trip to the Cotton Bowl. We had three rooms; and we were all delighted. I love the free hot breakfast; the cookie bar; and the beds are so comfy. We had a suite; and I loved having a full size frig and microwave. Everyone here is so nice and accommodating. This is so different than staying in a big box hotel. They truly do try to make your stay special. Whenever we have an opportunity to stay in Dallas; this will be our home. Can't wait to go back! Hotty Toddy!
109413,ChristianLondonUK,12/10/2008,A great hotel with nice touches... I stayed at the Magnolia with my girlfriend for three nights recently and we had a fantastic time. The location is excellent; within walking distance of everything that we wanted to see and do in Dallas. The rooms are spotlessly clean and the whole hotel is very well presented. I believe that the other reviews quoting slow elevators and old style TVs are unfair - even though the elevators are quite slow and the TVs are not flatscreens; that does not take away from the fact that everything works properly; the beds and couches are comfortable; the rooms large; the staff helpful and very friendly... we were treated like old friends and I'd never been there before!Not to mention the extra little nice touches such as complimentary drinks at the bar during happy hour; free fresh cookies and milk every evening from 8pm; complimentary breakfast in the mornings and free wireless internet.I would definitely stay at the Magnolia again.
109413,Reddon14,12/05/2008,Incredible Value Just returned from a 5 night stay at the Magnolia and I was thoroughly impressed. I was a little hesitant after reading some of the previous reviews; but I have to say the Magnolia exceeded all my expectations. Check-in and Check-out were a breeze (only a few short minutes each time). The room; two double beds on the 22nd floor; was well kept with lots of character. The bed and duvet covers were quite comfortable and caused me to sleep in past breakfast several times. The layout was a little different than a typical room however it was still very practical. The only thing I would have liked to see different in my room was a newer TV. The TV's are a little older with only average picture quality and channel options.The free hot breakfast was better than most 'free' breakfasts. It was a little different every day but consisted mainly of eggs; bacon; sausage; waffles; hashbrowns; toast; bagels; yogurts; milk; juice and starbucks coffee. There was more than enough to choose from and more than enough to go around.The second level lounge has great atmosphere and a great 'free' cocktail hour. It is well decorated and offers numerous couches/lounges; free pool table; free nintendo wii; and great company. The bar staff were quite friendly and one in particular 'Bishop' pours a great drink.The milk and cookie time is another great perk of the Magnolia. The assortment of fresh baked cookies were complimented with white milk; chocolate milk; or coffee.The valet service; which has been heavily criticized definitely seemed like a bit of a cluster. We rented a vehicle for our stay in Dallas but chose to self park instead of using the valet service. Valet is about $22 a day however for less than half the price (about $8/day) you can park your own car in the same parkade the valet uses. The parkade is about 1 block away but an easy safe walk from the hotel. It was quite comical to see the valet drivers sprinting back and forth from the parkade numerous times a day.Another critique of the hotel; the elevators; never seemed to be a problem for us. Although we stayed on the 22nd floor we never had to wait more than 2 minutes for a ride. A small price to pay for staying at such a beautiful hotel.The only pitfall of this hotel that I found was the food. There is no 'official' restaurant on site however a limited amount of food items can be purchased through room service or on the level 2 lounge. We did however become quite fond of the Iron Cactus Restaurant which is located right next to the hotel. Great food for great value.Although Downtown Nightlife seemed a little quiet; everything is a short cab ride away and there were always plenty of cab drivers willing to give you a ride.
109413,TimTheTraveler,12/02/2008,Oops! I used to LOVE this place! Stayed Fri;and Sat. after Thanksgiving. This was our third or fourth visit to the Magnolia. We have always been impressed by the fact that front desk remembered us from previous visits. The woman at the front desk this time was having trouble remembering what year it was. She asked us if it was our first visit and if we would like a higher or lower floor. We had already expressed our preferences when we made our reservations. Our room was small;on the 23rd floor. It was right by the elevators;which proved to be a major problem. It was so loud;I kept dreaming I was at a train station all night. So;the major problem happened at the breakfast buffet on Saturday morning. There was no food! All these people are standing around the steam tables holding their plates. The restaurant was filthy;not a clean table anywhere. I called the desk from my cell told the same front desk woman there was a major problem in the restaurant and I needed to speak to the manager. She said the manager was at the restaurant and would call me back. The staff kept saying food was coming;but it showed one thing at a time;eggs showed;then potatoes;etc. These small dishes were shared by the 50 or so people waiting. If the manger was there;why was she not apologizing for this horrible breakfast? I was contacted by the manager who told me they were undergoing renovations and had no kitchen. They had to make breakfast in a room. They should have just cancelled it. I had to be somewhere and it was really frustrating. The manager acted like I was an [--] or something for demanding something I had paid for;like THEY were the ones inconvinienced. She sent some drink tickets to the room for the FREE happy hour. I used to really like this hotel;I was very disappointed this visit and may not go back.
109413,TexasBlum,11/16/2008,Disappointing We stayed at the Magnolia Hotel while in Dallas for a family wedding. Most of our family from all over the country stayed at the hotel also. After a very easy; quick check in process; we had to wait 10 minutes for an elevator. This proved to be a problem all weekend. Our room on the 17th floor was very nice. It isn't the typical rectangular hotel room; which is great for us. The bathroom had a large garden tub and shower; and the bed was very comfortable. We had a pretty good view of downtown Dallas.We immediately went to the fitness center - we took the stairs after waiting 5 minutes for an elevator. The fitness center is ok; but not great. A few older cardio machines; some dumbells; and a universal gym. There are 3 TVs.We called the valet to bring our car around 10 minutes before we had to leave for the rehearsal dinner. We went downstairs; and waited an additional 10 minutes for the car. This would also prove to be a problem all weekend.We found out there were some other events going on in the hotel this weekend - a wedding; a youth conference; and the Eagles (the band; not the football team) were staying there. The first night we hardly slept because of the noise from the street; and from the elevators. We could hear all the people on the street until about 3 am. I know this is not at all the fault of the hotel management; but something to know if you're looking to stay here. In the morning I went to have the complimentary breakfast buffet. It is a pretty good spread - waffles; bacon; cereal; bagels; Starbucks coffee. The main issue I had was that omelettes are $6.95. My feeling is that if you advertise a complimentary breakfast; it should all be complimentary. My sister-in-law just wanted scrambled eggs and was told by the omlette maker she wouldn't be charged. However; she received a bill for them anyway. That evening; I called for my car 20 minutes before I headed downstairs. This time it took us 15 minutes to get down in the elevator (we weren't going to walk down because my wife was in heels). We were already running late; and my car still wasn't down there. We finally got the car 40 minutes after I called for it. I must say the valets were frazzled all weekend. I don't think it was their fault. The system is bad. There is no parking garage nearby; so every time the valet gets the keys; he would take of running for the car a few blocks away. Also; there is only one way in and out; which makes for gridlock. When we checked out; I noticed I was paying $22 per night (plus tax) for valet service; which nearly made me late to 2 events. The woman at the front desk was nice enough to take one of the valet nights off; but could do no more. Everyone checking out at the same time had the same complaints - valet service; elevators; charge for eggs. This is a beautiful hotel with great rooms; but I would not stay there again; nor recommend it.
109413,Chiefmizer,11/16/2008,Extra Fees Room was nice and quiet but extra fees were high. Parking runs $22 a day + 1.23 tax. My room was $109; taxes and parking made it $149.50 a night.
109413,DallasSunGoddess,10/26/2008,Didn't wow me Pros:1) Great location in downtown Dallas2) Comfortable bed; great pillowsCons:1) We had 3 people staying in our room. When I asked for an extra room key other than the one that was issued; the front desk clerk told me that they were all out of extra keys.2) The elevators are incredibly slow.3) The hotel room was tiny.4) At the breakfast; there were breakfast potatoes and bacon but NO SCRAMBLED EGGS!!!!!5) Dine-in room service took AN HOUR to come up.6) Make sure you call ahead for your valet. Otherwise; you will wait a half hour for your car.7) There is no pool at this hotel and the jacuzzi was out of order.8) There was no HBO or premium movie channel.Bottom-line; this is a great hotel to stay if you plan on just sleeping here. But if the hotel-experience is important to you; then look somewhere else.
109413,Saj1Houston,10/19/2008,Dissapointed with the Magnolia Maybe our expectations were too high; but we expected a top of the line; swanky downtown hotel. What we got was a hotel with carpet that really needs replacing; scratches all over the paint; a really small; old style t.v.; cheap formica countertops and a room that was way too bright in the morning due to the lack of curtains (they had cheap blinds that you get at your corner Home Depot). The Magnolia really needs to invest in this property.
109413,SLYCAST,09/26/2008,Big Expectations - Mild Disappointment I had a very good experience at the Denver Magnolia and since this hotel is a renovated National Register Landmark - the old Magnolia Oil Co. building; I was really excited about my stay. Securing a non-smoking room is a high priority for me and when my secretary booked my room; she was assured by the reservations desk that all Dallas hotels are totally non-smoking. When I arrived at the hotel; it took a while to find the front door because the hotel driveway is hidden off of the street. The lobby is small and tries to be chic but doesn鈥檛 capture the grandeur or historic nature of the building. The original elevators; although charming; are small and slow. I carted my own luggage to my room and to my surprise; one of the maintenance men joined us on the elevator with a large cart loaded with equipment; it was really cramped in there. This class of hotel should have a separate elevator for the hotel maintenance staff. My assigned room was a huge suite with 12 foot ceilings; but the d茅cor was bland and there were obvious signs of wear. Almost immediately; I noticed a strong; disgusting cigarette smoke smell in the bathroom area. Unfortunately; my schedule was so tight that I didn鈥檛 have time to run downstairs and try to secure another room. Also; since check-in took so long; I could not take advantage of the complimentary drinks that are served to guests (it closes at 6:30 pm). The bed was not comfortable (too hard) and even on the 11th floor; the shades must be drawn (over the blinds) to avoid the city lights and street noise from keeping you up all night. I did thoroughly enjoy the complimentary hot breakfast that is offered. The only other positive about my stay is that all members of the staff that I encountered were pleasant and helpful.
109413,chadcyn,09/03/2008,Loved The Magnolia My husband I stayed at The Magnolia Hotel in Dallas; Texas on Saturday; August 30; 2008. Our visit definitely surpassed our expectations.The complimentary drinks at happy hour was a great start to the evening. The complimentary breakfast Sunday morning was more than we expected. (The best potatoes; muffins; etc.) Bedtime complimentary cookies and milk were also offered. (The best!!!)There was a workout room and spa that we will take advantage of next time.Our room was very inviting and the bed extremely comfortable. The staff was always very helpful and friendly.The hotel is conveniently located downtown with close access to many restaurants; clubs; shopping. It is located close by the West End; Victory Park and Dallas Convention Center. We are looking forward to our next visit at The Magnolia Hotel. One night was not near enough.
109413,bonnieserrano,09/03/2008,I loved it!!! Great Service for a Great Price! When it comes to booking a hotel; I look for somethig really nice no matter the price. I needed to get away from Houston because of the situation with Gustav hurricane. My husband was out of town and I needed a safe place for myself and my three children (all under 13). I booked at Magnolia Hotel because the pics in the website of the room looked impressive and the price was above my expectation. Upon my arrival; we were all wowed!!. The view was so glamourous with the blue night lights and it had a wonderful view of a waterfall wall feature. I requested Valet because there is really no other option when you get a hotel in downtown. That's pretty self explainatory. The valet gentleman was very geneours and requested to send my luggage to my room. I checked in quickly and was impressed with the beautiful decor!! Wow.. I thought it was very unique. The elevators have this cool feeling of antique flavor that my kids loved it. Our room had a great view and the the layout of the room was definately something different I never saw before. The decor of the room and the colors were absolutely gorgeous. My kids loved it as well. Then; the breakfast; OMG; was the best I've ever had. I've stayed in other hotels allot more expensive; three times the price and I've never had such a glamrous breakfast. The area of the breakfast is more of a lounge area with fancy decor and top of the line modern furniture. Really unique and my kids loved it. The breakfast was complimentary and that really impressed me. You get eggs; ham and potatoes and starbucks coffee! yeh. Overall; what can I say; I told my husband we have to plan a trip to Dallas just to stay at the Magnolia Hotel. Keep up the good work. The price for the service; you can't get that anywhere else. IF you plan to go to San Antonio; you pay three times that price and you don't get the same. Trust me on this. :o)
109413,karenandkirby,08/31/2008,Very nice place for business travelers We were in Dallas for a trade show which had negotiated rates with the Magnolia for delegates. The hotel is quite nice; upscale-ish lobby with marble touches. We stayed on the 11th floor and had no issues with the room whatsoever. We stayed from Thur to Sun nights and did not enounter any street noise however in the room there was the constant hum of the a/c which we were unable to adjust. It was noticable at first but over time we became used to it; and it did not interfere with getting a good night's rest. This may be because the king bed was extremely comfortable with oversized fluffy pillows. The bathroom was very nice also; large oval shaped tub (no jets) with shower; modern vanity and tile floor. The hotel offers complimentary drinks appetizers but unfortunately we were unable to make it during the times offered. We did however visit the lounge on the 2nd floor several times and got to know one of the bartenders (John) who was great fun. There is no restaurant but you can food in the lounge or room service. Starbucks in the lobby if you miss the complimentary continental b'fast. Just out the door there is the Iron Cactus restaurant which is also pretty good.Its about a 10min walk to the convention centre so we would not hesitate to stay here again for the same type of trip. Unfortunately downtown Dallas does not have much to offer for tourists.
109413,spstarla,08/30/2008,Decent; but probably won't go back The bed - not sure it was a queen like they said
109413,superroadtripper,08/14/2008,Great Place...Comfortable Stay I stayed at the Magnolia for 5 nights in August along with three other co-workers for a conference.As soon as you walk into the Magnolia; you're impressed. It has a small boutique type hotel feel; althought it is large with approximately 20 floors. It has a art-deco style decor.The staff was very friendly and accomodating. There is a shuttle service for guests that will drive you within a 3 mile radius of the hotel. It's best to book ahead; as sometimes the service was not available. They could use an extra shuttle. The staff also recommended several restaurants which was very helpful....just ask the front desk staff; they have sample menus.The rooms are cozy with high ceilings and the bed is wonderful with nice sheets. I could at times hear my neighbour flush the toilet; but other than that the hotel was very quiet. The room was very clean.There is a happy hour as previously mentioned; but we found there was a lack of variety when it came to the drinks that were included in the happy hour. There is also milk and cookies at night; which is a nice touch.The location of this hotel is in their business district however there is a homeless shelter nearby and there are alot of street people around the hotel. The security system for the hotel was card only access to avoid non-guests from entering. We did not feel comfortable walking in this area at night; so we often used the shuttle service.Overall; we enjoyed our stay and would stay here again in the future.
109413,Reafra,07/15/2008,Very nice atmosphere but beware of potential problems The hotel is beautiful. We were told that happy hour was from 5:30-6:30 drinks were complimentary. We went to the bar each ordered a cocktail. We were given a bill-prices were reasonable but not free as we were told. We questioned it the bartender told us that draft beer certain wines were complimentary. We did comment to the bartender that we were told complimentary drinks by the representative at the front desk when we checked in. He stated that several people had told him that it was being said at check in but that it was incorrect.We had a great corner room. The only problem was that we were awakened at almost 3:00 AM by people screaming constant honking cars. It went on for a long time. We were on the 22nd floor but it sounded as if it were right outside our window. I called the front desk to ask what was going on was told that several bars are located on Main Street. The lady at the front desk told me that the bar closes at 2:00 AM sometimes there are problems after closing that the police would probably show up soon. Sure enough; lights sirens soon came so the police eventually broke things up. Our friends that were in the room next door (on the Commerce Street side) didn't hear a thing. Upon check out I mentioned the commotion was told by another front desk representative that sometimes fights riots break out at that bar. Be specific ask for a room on the Commerce side of the hotel-avoid the side of the hotel that is over Main Street.
109413,MsLea,07/05/2008,Not good but not bad We booked online thru the hotel's website and printed the confirmation. But there was no record of it when we showed up. Fortunately there were other rooms available. There is a fee for the internet service. I had called and asked and was told it was free. With a little pushing they did give me a day for free. I was also told there was a shuttle service that would take us anywhere within a 2 mile radius of the hotel. What they didn't tell me over the phone was that it was only until 5pm. The elevators were slow and the stairs closed for a private party. And the valet took us 20 minutes to get our car. The room was spacious; clean and quiet. And the location convenient to our destintation in Dallas. Although not terrible; I would probably try a different hotel next time. I just felt that I had been lied to at this hotel.
109413,TXWV,06/02/2008,Nice but lacking I had high hopes for this hotel and had wanted to stay here for sometime. The lobby is beautifully decorated and the continential breakfast is better than others but- there is one thing you should know...The rooms are not sound proof. When your neighbor flushes the commode or takes a shower - you hear it! All night long!!The valet entry is a little odd to find- but we had no complaints and only circled the block once.There is an Iron Cactus within walking distance that has great food and drinks.The rooms were nice- but just very loud!
109413,j2jranch,05/27/2008,Stuck in elevator My 70-year young mother and I stayed at Magnolia over Memorial Day weekend as a mother-daughter holiday. We were not informed that the club level was under construction and everything was moved to the rather bland 3rd floor. They need to do some decorating to make it warm and inviting. The area for breakfast; reception; and cookies is bare and cold. Also; I got stuck in elevator #2 for about 30 minutes. The response that I received when I pressed the emergency call button was no answer! I couldn't believe it. I pressed the alarm button that rings continuously and no response either. I resorted to banging on the elevator door with a flat hand and yelling at the top of my lungs for someone to get me out. It took 10 minutes before anyone finally found out that I was stuck. I also hurt my hand slapping on the elevator door so hard. They seriously need to make sure that the call system works properly so that no one else will have to experience this. It was awful and put a damper on our short vacation.
109413,lacrema,05/13/2008,Wonderful experience We stayed at the Magnolia for a Saturday night while we were in Dallas. Our experience was wonderful and I would definitely go back. The free continental breakfast is delicious and has quite a variety. The milk and cookies were just perfect. Our room was comfortable and clean. I think it is worth the price. Definitely call ahead for valet parking pick up; it can take a while. The hotel itself is cozy and in a good location.
109413,shebuck,05/01/2008,Needs Some Work I stayed at the Magnolia with family for a wedding at the Adolphus (didn't want to pay $300+ for a room). Though the complimentary happy hour and breakfast buffet are pluses; I would prefer that the hotel put more money into upkeep and less into free food and drink. I believe we were on the 19th floor and instead of having views of the Dallas skyline we had views of a ledge several floors below us which was holding several dead pigeons. Yes; dead pigeons. There were places that the paint was peeling from the wall and the bathroom was on the dingy side. The room was small (understandable considering its age and location) and very dark. The darkness made me wonder about all the problems that I couldn't see in low light. If $300 is what it takes to stay in a hotel in downtown Dallas that doesn't have views of dead pigeons; I will pay it.
109413,MugsMags,04/15/2008,Great Breakfast at the Magnolia! The complimentary Contential Breakfast was one of the best ever. Plenty of food and a yummy variety were served. Also; I enjoyed the complimentary wine and beer service in the afternoon. The hotel is easy to spot from a distance (the Pegasus on top of the hotel) but in rush hour traffic; with all the distractions; it could use improved signage at street/eye level. The main entrance to the hotel lobby and valet parking is not that evident. Valet parking attendents were quick to retrieve my car and printed out directions to my destination so that I could aviod construction on the freeway. Other than needing better signage; it was great. I would definately stay there again.
109413,conHoustonTx,03/30/2008,Will not stay here again Rooms looked very worn. First suite we were given the sofa was stained; the pillows on the sofa and bed were stained. There were black hand prints on the wall.The floors in the bathroom kitchen looked filthy. We requested another suite; and the second one was better...........but still looked very worn..........The hotel needs some serious upgrading; especially for the price! We will not stay at this hotel again!
109413,bigbaldjohnny,03/29/2008,If you need to be downtown I showed up early - like 8AM. They got my room and I stashed my rent-a-car with the valet and was off to the office by 8:30. Over the past several weeks I've stayed in a suite and a couple different rooms here. All were reasonably appointed ;clean and comforable. while the building was old; the plumbing worked great and the bath was larger than most for this class of hotel. On the bright side the place is decorated in modern natural tones. I found myself looking forward to cookie hour in the evening. I never got back early enough to enjoy cocktail hour. The downers include slow elevators at peak times; lower floors suffer from excessive street noise; TV's need to be updated to flat panels. Why is it the remote is always slow? If you are stuck without a car in downtown Dallas; the choices in the evening near the hotel are limited in walking distance. I've seen a lot of mixed review but;overall; for my needs these few weeks the Magnilia was a nice place to stay.
109413,auberjunois,03/24/2008,Won't make that mistake again! My husband and I booked a room at the Magnolia Hotel in Downtown Dallas for one night with the intention of having a night of relaxation and peace and quiet away from the kids. When we got to our room which was right next to the elevator; you could actually hear the elevators moving up and down the shaft over the television. We waited for about an hour to see if it would get better and the noise only got worse. We decided to switch rooms and the front desk said they made a mistake and put us in the ROAR room. So we moved down to the 7th floor and stayed in a room right above the Iron Cactus restaurant. It was like New Orleans style partying outside until 2am when the bars finally closed! Apparently all the sound travels up when you are between the large skyscrapers and so we got ZERO sleep. Then about 3am some guy had some kind of drug induced fit out on the sidewalk below the hotel and we had to listen to him screaming; thrashing around; and fighting off demons for 30 minutes. This was the most entertaining part of our stay. No cops ever showed up. We finally drifted off to sleep around 4am and when we woke up at 9am; we quickly packed our things and got the HELL OUT OF THERE! I would have gotten more rest and relaxation at home with my screaming 2 yr old.
109413,ktykatkty,03/05/2008,Nice if you have a great rate View from 21st floor
109413,alissac1983,02/26/2008,Wonderful Hotel! I stayed here for a business conference and it was wonderful!It's in the heart of downtown Dallas; although I didn't get a chance to get out and explore the area; I do know that it's right down the street from the Neiman Marcus flagship store. My room was on the 22nd floor; and was amazingly appointed; with 2 queen beds (very comfy!); a desk; and huge closet and bathroom! They have a great continental breakfast; complimentary happy hour and cookies and milk buffet in the evening. They were very helpful with holding luggage before and after check-in/out. The valets were so friendly and helpful in securing a cab and driver service.There is a self-service laundry area which was just great. The elevators are a bit erratic; but it's just part of the hotel's charm!
109413,LaurenHoustonTX,02/01/2008,No cookies; terrible service I stayed at the Magnolia two years ago and wasn't very impressed by the service; but this trip was forced to stay there due to no vacancies in the other convention hotels. The room was dirty especially the bathroom. The valet takes an hour to get your car. They have a cookie hour but ran out of cookies after ten minutes and didn't get any more. The Starbucks on site wasn't open at the time they state on the door. Overall; a terrible experience. I went home to find that I was charged $2.70 for laundry starch; when I called to say that I had no laundry done while there; I had to deal with a surly employee and am still waiting for my refund. I'll never stay there again.
109413,Funciliscious,01/03/2008,So So This hotel is in the heart of Dallas. It definitely has a lot of charm. We went for a weekend getaway; and it was great to actually see the place. The hotel architecture and structure is truly inspiring; but the decor is a little HD Expo. But it had coiffered ceilings; the Pegasus; and 5 working elevators from 1901. The bathrooms are minimalist with almost medium hot water; the drainstop did not work; so I had to rush through my bath while the water trickled out!And the phone was a pain and there was a charge to make local calls. But absolutely loved seeing the place.
109413,Maddux05,12/28/2007,Going Back cuz we loved it so much . . . . We originally booked this hotel for our Valentines weekend getaway in 2007. We purchased their Magical Package which included fresh fruit and champagne in our room (which was a beautiful suite); his and her robes; a CD of romatic songs; cookies and mild delivered to our room before bedtime and a fresh cook to order breakfast delivered to our room in the morning...... All for only $229.00. LOVED THIS HOTEL. in the heart of downtown Dallas.
109413,houstongv,12/26/2007,Great place to stay in Downtown Dallas I booked the Magnolia while attending a conference at a nearby hotel; but wanted to stay somewhere aside from the conference for a little more relaxation. The service at the Magnolia Dallas was the best I've ever received - we were always greeted pleasantly every time we left or entered the hotel. We were on a first name basis with some of the staff by the time we checked out (which is rare at most places). Everyone was so courteous and super helpful. They offered free shuttle service; which I took advantage of a few times. The nightly milk and cookies in the hotel bar were a cute touch; as was the complimentary happy hour for guests. The room was nice and comfortable. I would definitely recommend this hotel.
109413,JeanneAr,12/20/2007,Dirty room We were assigned a tiny room with stained carpet. Was afraid to walk around without shoes. The view was of the adjacent wall. There were children running wild all around the bar. This was the night prior to Christmas parade. Web site pictures do not properly show how tiny the non suite rooms are. would not recommend this to anyone.
109413,Dallas2Raleigh,11/21/2007,Excellent Value For Downtown I stayed here 3 nights in September and had a front facing room. The location was superb for visiting the art museum; the 6th floor museum and only a couple of blocks from Akard DART station to travel further afield. My room was generously sized; spotlessly clean and had a spacious and modern styled bathroom. I had read the reviews about the elevators; but never once did I have to wait for an elevator; nor did I find them slow - I did notice an apology inside though! The staff were friendly; if a little harrassed. On my last night I ordered room service as there's not a lot of restaurants in the locality that are open in the evening. The room service was fast and also good value. I also saw a convience store across the street if you forget anything. Each morning I went to Starbucks in the lobby; it was so handy to get a latte right there in the hotel in the morning. I would definitely recommend this hotel if you want to stay downtown.
109413,BravesFan64,11/12/2007,Would definitely recommend My husband and I stayed at the Magnolia last week for two nights while in Dallas for an awards presentation. We checked in early and were given a room with 2 double beds - the room was not booked by us and we would have preferred a king bed. We then noticed a humming noise coming from the air conditioner and called the front desk about it. They offered to move us and we asked if we could have a room with a king bed. Before we even had time to re-pack; a maintenance worker arrived and was able to fix the noise very quickly. We still opted to move and the room must have been an upgrade. While the 1st room was nice; the 2nd one was much bigger and even had 2 showers and 2 sinks. The staff at the Magnolia was excellent. We were treated very well by everyone - the front desk; valet; and bar staff. One guest at the table next to us noted to a hotel staff member that she would like to have a crunchy snack with her complimentary drink during the hotel's hospitality hour and within minutes we all had snacks on our tables. We would definitely recommend the Magnolia.
109413,Cardinals1970,11/10/2007,Nice Place I was in town for a couple of days and wanted to stay downtown. I chose the Magnolia Hotel. I was impressed with the hotel overall. It is an old historic building with lots of charm and has been renovated recently. The beds are comfortable and plush. The milk and cookies in the evening was a nice touch. Only thing I was not impressed with was the PM front desk staff. The two girls were fairly new and not fully trained. I enjoyed my stay and would stay again on my next visit.
109413,amywnla,11/09/2007,Sweet stay at the Magnolia I stayed here with my husband and my six year old son in August. We were in town for the Great American Truck Show that was being held in the Dallas Convention Center. We could easily walk to ithe show in less than 15 minutes. Upon arrival; the kind lady at the front desk upgraded us to a suite when I requested a room higher than the original 12th floor option. I've stayed in downtown Dallas (at several different hotels) and many times during the weekend it can be quite noisy at night (ex: people on the streets and cars). We were more than pleased with our suite (with full kitchen and spacious interior) on the 21st floor. There was a huge; long wall with tall windows; so the view was amazing. The couch was not in the best condition; but everything else was fine. My son loved the blue liquid soap; so I requested more from the front desk. To his delight; they quickly sent up at least 12 bottles. There is a Starbucks in the hotel; but it closes by midafteroon on the weekends. The valet guys were very efficient and helpful. They gave us wonderful directions to the nearby Dallas Zoo and even asked us the next day if we had enjoyed our trip there. The area around the hotel seems safe at night. We felt comfortable enough to walk to a restaurant (The Dakota - you ride a glass elevator down to the dining area) at night. The original Neimen Marcus is next door to the hotel; so it was fun to just go and look. We all enjoyed the milk and yummy cookies that were served in the lounge each night. Overall; the staff and the hotel made for a sweet stay in downtown Dallas.
109413,RazzTazz23,11/04/2007,Comfy beds. Questionable service My company has an agreement with the Magnolia so that is where everyone stays when in Dallas.The hotel is centrally located in downtown Dallas. The area is pretty much dead except during weekdays. The hotel is in a historic building. It looks fairly recently renovated. Nice touches of the hotel: Free breakfast; free drinks for happy hour and free cookies at night.The good: Bed is very comfortable. I like hard beds and had a wonderful sleep. Others on my trip commented how comfy the beds were as well. The room had a nice workspace; a tv; a fridge and a nice sized closet.The bad/okay: The bathroom didn't appear to be the cleanest. The toilet was leaking a bit in my room and there was a rust spot behind it. The bathroom floor also didn't appear to be that clean. (The rest of the room was immaculate though.) The internet is wireless and it is horribly slow. I also didn't like the staff. They seems a bit cocky when asked for questions. My room was also not made up and I had to pressure to front desk to get my room made. Nothing worse than coming back from a long day of meetings to find your towels wet and bed still a mess.Overall; the stay was fine. Its certainly not the most luxurious; but it is pretty nice and if you can get a good deal; by all means stay there.
109413,BrownCao,10/10/2007,The Magnolia wilted Particulars:* Second time to stay at hotel* Booked suite - separate living area and kitchen* Stay during TX-OU weekend (big college football game during the first weekend of October) - Friday thru Sunday* Received 14-day advanced booking promotional rate of about $260USD per night from hotel websiteComplaints:* Carpet stained; worn* Cleaniness lacking; especially in bathroom - floors appeared dirty; prior guest hair in bathtub drain and on floor* Thin pillows* Phone in living area didn't work correctly - intermittant dial tone* Room service order incorrect - ordered salad with dressing on side...received no dressing; ordered wrap with no onions...received onionsCompliments:* Location; location; location! Very close to DART light-rail line which can take you to many locations.* Complimentary milk and cookie service - soft; chewy cookies; yum!* Complimentary continental breakfast - bagels; coffee; tea; juices; muffins...not bad!* Kitchen; although not used by me; appeared to be well equipped for preparing meals--pots; pans; dinnerware; full-size fridge; microwave; stovetop* Considering it was in the middle of downtown Dallas; my room was quietConclusion:Unless The Magnolia has a really great rate deal; I will not stay here again. The fact that some things were not clean leads me to the conclusion that their quality control may be a little too lax for my standards. Granted; most homes aren't the picture of cleanliness; but when you stay at a hotel; you expect a little more attention to detail. Next time I am in the Dallas area; I will look for another hotel to stay at. With the extension of the DART rail-line; it is possible to stay at hotels outside the Downtown area and still be able to get around without an automobile.
109413,churchmouse,10/06/2007,Overall; a positve exoerience Stayed one night at the Magnolia Hotel. Check in went very smooth. Our room was extremely spacious; clean; and comfortable. The only negative we experienced was road noise. I could not believe we could hear it from 20 floors up! Take your earplugs and go experience a historic; yet modern hotel.
109413,Destind40,09/19/2007,Jury is still out regarding this hotel... We stayed here June29/30; 2007. At first we were offered a room on the 12th floor; but asked for a higher one. This was then 'bettered' by a room on the 14th floor. I asked the lady if it had a good view of the city and she said it should. Needless to say; we were looking straight at the side of the other hotel beside it... although it did have some impressive gargoyles on it's structure..lolDouble bed room was quite small compared to others we've stayed in. The carpet (I couldn't help but notice) was quite worn and the a/c was loud. Luckily it was at the w/e; so there wasn't much traffic noise to deal with but you could still hear it (I used my earplugs this weekend). For $89; it was nothing to complain about and we aren't the type of travellers who spend the whole time in the room.Although we were in the downtown area (note: majority of stores; cafes; etc. within a short distance are closed); walking to the other tourist areas was easy; eg; 6th Floor Museum; JFK Memorial; Deep Ellum; Uptown (with its vast array of restaurants/cafes).Next time; we'll try a different location/hotel. Not too impressed with this Magnolia.
109413,silverthief2,09/02/2007,Beautiful room; elegant and quiet hotel We stayed at this hotel August 9-11 for an event held at the hotel. The front desk allowed us to check in when we arrived at about 12:30 p.m. - probably because it was a very quiet weekend and there weren't too many guests in the hotel.Our room was on the 7th floor - 709; and it was beautiful! Great bed; a good desk where you could actually work; and everything was modern and in good condition. The best thing; though; was the view; we had six (!!!) windows on three sides of the room; so try to get a room like this if you like views and natural light. The wifi was somewhat spotty but we managed okay; had to go down to the second floor to use the business center (which is just one PC) a couple of times.The common areas of the hotel were nice and very quiet - again; probably because there weren't many guests around while we visited. Gym was way nice for a hotel gym: very big; well stocked with towels and water; and quiet both times that I went. The elevators were a bit slow but not too bad; at least for us as we only had to go up to the 7th floor. The surrounding area was completely dead by mid-afternoon and was very deserted on Saturday; so be advised that you will have to go elsewhere for restaurants; nightlife; etc. There is a Neiman Marcus just down the street; however. At least there is a big Starbucks right on the ground floor. I would stay there again if I return to Dallas; but would probably bring a car to get around more easily.
109413,elchang,07/27/2007,gorgeous modern rooms; decent service; horrible valet parking We stayed at the Magnolia while attending a wedding in Dallas. The room (2 queens) was gorgeous; with modern decor and huge bathrooms. The service was decent; check-in went well; there was a milk-and-cookie hour every night; and overall the staff was friendly.Now for the complaints. I'll start with a small one. When I made the reservation; the rep said that she would send a confirmation email; but I never got one. In the end I called the hotel directly to reconfirm. However; this was nothing compared to the horrible valet parking service.Since the hotel is located in downtown; there's pretty much no street parking to be had; so you are forced to pay $20/day to valet park your car. One morning; we called down to have our car brought up about 15 minutes before we got to the lobby. When we got there; we discovered our car wasn't there yet. Fine; we waited some more. After 30 more minutes we were told that the valets had finally located our car; but couldn't find the keys (!!!). It took them another 30 minutes to locate the keys and finally bring our car up; for a grand total of 1 hour and 15 minutes. How were we compensated for this debacle? We weren't charged for parking. Somehow that wasn't entirely satisfying.
109413,dml0704,07/19/2007,Beautiful Hotel; Service was Lacking Earlier this year; I spend a week at the Magnolia for a conference and then tacking on a few days for fun. The hotel is beautiful and we enjoyed reading all about the history of the building. We stayed in a 1 bedroom suite with a kitchen which was a corner room. The bed was very comfortable. The bedroom furniture and linens were great. The living couch and chair need to be replaced. The bathroom was large and well appointed. The kitchen had all the essentials and everything worked well. There were a ton of windows for great light and I found it very quiet. I do not think I saw anyone esle on my floor. The room service has a limited menu and is not available 24 hours -- and just an FYI -- most restaurants in the area close very early as you are in the downtown business district. The location of the hotel is great -- close to mass transit and alot of the tourist stuff as well. My family was able to walk most anywhere during the day. At night; this area is deserted (as it is the business district) not at all like downtown Chicago or DC. This area is also going through a lot of redevelopment of the high rises so there is a lot of construction which makes the area alittle disconcerting at night.My only disappoint was consistently with the service. We arrived late --after 11pm --due to flight delays and check in took over 45 minutes! The reason for the delay is that even though they took my ID to locate our reservation -- they proceeded to check me in as someone else! When I went to sign the paperwork I noticed that we did not have the right daily cost per night nor did I have a reservation for the right number of nights. Therefore; we had to start all over with the check-in process. Other issues were with customer service when we asked for extra towels it took 2 hours and 2 phone calls to receive them. This also happened with a request for an ironing board and even room service took much longer than we were told. The hotel does not have a conceirge regardless of what they say. We could not get reccomendations to restaurants nor could we even get directions to well known locations -- one theater was literally 2 blocks away and noboby could say how to get there!We also asked where a grocery store and laundry services were located and nobody could tell me. It turns out there are laundry room in the hotel but no one could tell me that.Overall I would say this is a beautiful hotel and as long as you dont need any guidance or questions answered would be a quiet and relaxing place to stay.
109413,Havefunwilltravel,07/14/2007,Allow extra time for the charming elevator rides Built in the early 1900s; this boutique hotel will charm you immediately. But ... If you're in a hurry; you'll likely grow weary of the antiquated elevators. Upper-level guests may at first feel lucky (as I did) to actually GET an elevator -- after a lengthy wait -- in the morning. But; consider this typical scenario: an overly crowded elevator stops on every ... single ... floor. You watch as the doors open; and disappointed/disbelieving guests look on hopelessly. I heard a few people say they grew so tired they walked 10 or more flights of stairs ... WITH their luggage. All the charm and friendly service in the world can't surmount the inconvenience of these woefully outdated elevators. The strangers I befriended on one lengthy ride all said they planned to stay elsewhere next time they're in town. Me; too.
109413,cougarBrent,06/19/2007,Nice and charming tower of terror! The hotel is clean and elegant and the rooms are well appointed. The location was great; just a few blocks from the MARTA- mass transit train. Starbucks in the building on the ground floor is very conveinient for coffe fans. My only negative remark would be the fear of impending death on the elevators. They are slow and noisy and we got stuck between floors for five minutes and the sounds from the elevator shaft where chilling as we said our prayers hoping to make it off alive. Dont ride in the 3rd elevator cab unless you like to defy death.
109413,funtravl,05/30/2007,Cozy stay at Magnolia! Great hotel recommendation for Downtown Dallas area! Hotel still seems newly renovated with modern styles architecture. Cozy spacious rooms with a very plush feeling. For those who want to be pampered at a moderate price; this hotel is for you. Didn't get to sample any foods; but the stay was memorable. Romantic feel! A++
109413,lunasc,05/30/2007,Great stay - get a corner room! Stayed here over memorial day weekend (thursday and friday night) our stay was great. The room was clean and well kept. The bed was comfortable and sheets were nice. The best part was the view from our room. When I made the reservation; I asked for a high floor; and when we checked in I asked for a corner room; as I heard those rooms had alot of windows; and boy were they right. Let's see....the prior reviewer who's review is titled poor might have suffered from all the construction going on the street below -- we even heard noise on the 21st floor. I can't speak to his comments on the continnental breakfast except to say that wasn't the continental breakfast -- it was the hot breakfast you could $9.95 for. I thought the free breakfast was great - 3 or 4 assorted muffins/pastries; 2 kinds of juice; 3 kinds of yogurt; 2 different cereals; milk; friut; and starbucks coffee. Overall our stay was great; and I'd stay there again if I went back to Dallas. As far as I'm concerned the magnolia is a great deal
109413,askeddie,05/29/2007,One of My Favorites I was in town for a tradeshow and stayed here. This has to be one of my favorite places. It is a historic building; yet they have managed to renovate everything I layed eyes on. Upon entering; you are greeted by young and smiling bellhops and as you step into the stylish lobby you can smell a nice aroma. This scent follows you every where you go. Spectacular; clean; great scented; spacious rooms; roman tubs; and my room on the 23rd floor had an awesome view.
109413,TexasPlowboy,05/27/2007,Poor We booked this hotel based on ratings and virtual tour. We asked for high room; when we got there at 4:00PM we were told all the rooms with good views were already filled. We were put in a room above the 15th floor but it was next to the elevators and the noise from them was intolerable. We requested a quiet room and were moved to a lower floor; away from the elevator. This was close enough to the street that the street noise could now be heard. Being too tired to move again we gave up and stayed where we were. The noise finally died down and we were able to get some sleep. The bed at least was comfortable; and the sheets; although the fitted sheet was inside out; were clean. The continental breakfast didn't look good; eggs appeared under cooked and the sausage over cooked. We checked out sooner than expected.
109413,Linzy757,04/13/2007,Great Hotel! My co-workers and I stayed at the Magnolia during a business trip. The hotel upgraded us free of charge.They put us on the 11th floor in beautiful and spacious suites. Very clean; convenient and comfortable. Suites are ideal for long visits.
109413,BootsCAT,03/29/2007,Nifty historic property! The Magnolia was a convention hotel choice in March 2007. It's situated in downtown Dallas - lots of nifty Art Nouveau buildings nearby. This was the old Magnolia Oil building. The elevator lobby is gorgeous - old lamps and the flying Pegasus logos on the elevators. There is a little sign in each elevator (holds 8; but is roomy) to please be patient with their quirks. They were quite the modern conveyance when installed over 100 years ago! The Adolphus Hotel is just across the street - peek in and see the lobby! The original Neiman-Marcus store is just up the block (great lunch cafeteria); and the Urban Market is wonderful for snacks and water. Don't miss the Art Nouveau stained glass on the Joseph Banks store across the street - wonderful scene of Thor handing down electricity to the world. Thomas Edison is a gargoyle on that building! The Starbucks in the lobby is very handy.PROS: Hotel was basically full. I had a single queen room on the 19th floor. Elevator service was average to speedy. The halls were extremely quiet. Nice leather easy chair; wonderful big bathroom with drawers and a nice cabinet; large work desk; free fridge; lots of big windows and a nice view of the old Art Nouveau buildings. Staff was friendly and courteous - both front desk and bell staff. Room service was amazing. I ordered a wedge salad and a cheese BLT. It was $17 - with an additional tip!! The meal was huge. Homemade - warm! - cookies before bed in the lounge were a treat each night. Big closet - with a light inside - and the full length (large) mirror were a help. A light in the shower was also nice.CONS: The bedding wasn't at all what I expected. My sheets didn't quite fit the bed; and they had been washed so many times they felt threadbare. The top sheet had two small holes in it; in fact. The pillows were small and flat - I used three of them to sleep on. They were clean; but they were never changed in the three nights I was there. The bathtub is designed so that the water flows out freely onto the floor during a shower. Be prepared to mop up! The drawers are small and slim - no room for large items. The internet wireless was cranky; but it did work each day.Overall; I would definitely stay here again for a good price - but I would ask for different sheets. I had a relaxing few days!
109413,goob007,03/23/2007,Yes and No Pros: historic old hotel; larger rooms; central location; clean; nice beddingCons:minimally staffed; elevators from the tower of terror (lurch a lot; 20 minute waits from top floors not uncommon; only hold 8 people); very dark rooms (one window facing a wall and very few lights); high speed internet bogs down after 6am (?DSL line) to 1mbps; desk chair well below working level unless you are over 7 feet tall
109413,PrincessEthel,03/09/2007,Very nice downtown property We spent a lovely; relaxing weekend at the Magnolia. Our room was on the 18th floor which gave a great view of the city. The room was nicely appointed and very comfortable. Don't miss the evening happy hour and milk and cookies!The staff were all very friendly and helpful.We had a great experience at the Magnolia and will stay here again.
109413,MrBunny,03/01/2007,Downtown at your doorstep I went to Dallas on business; and stayed at the Magnolia to explore the downtown area.ROOMS: Comfortable; clean inside. The windows needed a good washing; however. (We stayed in the upper floors).LOCATION: Perfect for exploring. You are close to the JFK historical sites and within walking distance to the central attractions. PARKING: Not the greatest for public parking due to lack of space----you pretty much need to use the valets; but that was fine.CUSTOMER SERVICE: Easy check in; easy check out. The lobby seemed huge; so I imagine this hotel gets busy for weddings and business functions.RESTAURANTS: Behind the hotel is the Iron Cactus--Mexican and Southwest food. Excellent choice.This hotel is in the heart of downtown; but we felt pretty safe walking around at night. We observed a lot of nightlife for the younger crowd at some of the local clubs. If you want to experience metropolitan Dallas; this is a fine choice.
109413,pd20,01/21/2007,Disappointed I recently stayed here for a convention because it was recommended by our convention coordinator. For a 4-star hotel; it did not quite meet my expectations. The rooms were small and amenties such as coffee; etc were sparse. There was a coffee maker with coffee but no creamer or sugar and we had to move it to find a place to plug it in. It was on a shelf in the closet. The small refrigerator in the closet was nice though. The shower made so much noice when you turned it on I thought the pipes would burst through the walls. Not quite what I expected for this level of hotel. The shuttle service that was promised was basicly non-existent; unless you wanted to walk 2-3 blocks to the Adolphus to be picked up. The front desk was nice and helpful. Overall; this hotel was nice and clean; but for the price; I would stay somewhere else.
109413,KSLawDawg,01/19/2007,Very satisfied with the Magnolia We recently stayed at this hotel for my step-brother's wedding. I had never heard of this hotel and I'm glad I was introduced. The hotel is an older structure but tastefully updated. The rooms were average size but the bathrooms were much larger than average. The beds were very comfortable and the entire hotel was very clean. The hotel offers a very limited breakfast (mostly just breads) but offered made-from-scratch cookies and milk at night. Parking is extremely limited in downtown Dallas and the hotel provides valet parking ($20 daily) which is worth every penny. Staff was friendly and very helpful. There is a Starbucks attached to the hotel and access is easy. We had a wonderful stay and hope to vist the Magnolia again. Would highly recommend.
109413,Anonimity,11/21/2006,Wonderful stay at The Magnolia!!! I recently stayed at the Magnolia for a conference I was attending and the location was very convenient to the convention center (walking distance). The staff of this hotel were very helpful and accomodating...I had forgotten some basics like toothbrush +toothpaste and within two minutes someone was at my door with these items. The room was promptly cleaned every day and everything was very tidy and comfortable. Overall; it made my business trip a very pleasant stay and I would book it again and recommend it highly :)
109413,Soccer24,08/29/2006,Can't Wait to Go Back! This was my 2nd time staying at the Magnolia in downtown Dallas and I LOVE it! I have had GREAT service both times i've been. The bell hops and the shuttle driver were great and when we called housekeeping for extra blankets and pillows they brought them right up. My stay was in July of 05 and July of 06. I love the Iron Cactus restaurant right next door and also the Urban Market down the street. Our room had a kitchen in it so every day we cooked our breakfast there and just grabbed a yogurt from the continental breakfast at the hotel. One time we paid for an omelet breakfast which was good. The only thing I was bummed about is no pool; but they told us we can use the one at a place across the street. We went across the street and you have to walk through a restaurant to get to the pool so it wasn't ideal. I was impressed with the area around the hotel it was very clean and good walking distance to a couple of fabulous restaurants...tex mex and italian; a grocery store and the convention center and I LOVED having the starbucks downstairs. I can't wait to go back!
109413,MusicalTravel,08/19/2006,The Magnolia - Stylish; Classy; Comfy A DREAMY BED!!!
109413,traveldani,08/03/2006,My Stylish Stay I chose to stay at this hotel because I was attending a wedding that was downtown (actually right around the corner from the hotel). I saw pictures online before booking; and I have to say that I was impressed once I checked in. The decor is very stylish and fashion forward; the staff was very nice and the extras; such as the continental breakfast bar and milk and cookies at bedtime were a nice touch. The location was also good for those who like to shop; as the hotel shuttle (which takes you in a 1-2 mile radius for free) can take you to one shopping area; while a $10 dollar taxi ride takes you to bigger mall. My room was smaller than I anticipated; yet still nice. To me...the entrance was the only downfall; as it was always congested due to the mandatory valet parking; lingering taxi cabs and hotel shuttle. Overall I enjoyed my stay and would stay there again!
109413,marcy512,07/31/2006,Great views! This was my second stay at The Magnolia. I love the location; right in the middle of downtown; and the old building; but the best part is the view! Request a corner room; you get three walls of windows looking over downtown! There are a couple drawbacks to the hotel: the carpet needs to be replaced; the elevators are very slow. But the ambiance makes up for it. The staff are generally realy nice and helpful. I went down to the bar area to buy some OJ after breakfast had ended; and Jesus went to the kitchen and brought me two glasses of fresh squeezed for free! The shuttle is also great; they took us outside of the stated 5 mile radius. It was so convenient when we went out to dinner not to have to drive! There's also celebrities staying there almost constantly. The cast of Prison Break was staying there while we were there; as were the Black Crowes. You definitely can't beat the price for such a fantastic hotel!
109413,AUTUMNSUN,07/31/2006,Better late than never!! Jacuzzi
109413,Nuclear33,07/15/2006,Great Stay My wife and I stayed at the Magnolia July 1 thru July 4. We enjoyed the hotel. The staff was great (free upgrade to King Suite). Romm was huge; great view and very quite. Would stay there again.
109413,ATripAdvisorMember,06/16/2006,Room was nice; service left much to be desired... We checked into the Magnolia on Sunday for our 6th anniversary; which my husband had planned as a surprise get-a-way. We arrived around 1:30 pm although check-in was at 3 pm and were assigned a room immediately. The room was a Signature Suite in the middle of the hotel with no view and there are no balconies at the Magnolia. The room was tastefully decorated; quiet and clean. My husband had booked the Magical package that was all but magical. We received our champagne and strawberries around 6 pm and went down to the front desk on our way out to dinner at 7 pm and inquired about the remaining items of our package (robes; cd; turndown service with cookies/milk). We were told that they would arrive between 8-9 pm and that it would be left in the room if we were not there. We returned a little after 9 pm to find no such items in our room. We called the front desk and requested the remaining items along with 2 additional washcloths. 30 minutes past and we called again. After this call we received a call from a porter who verified our request and said he would be up shortly. It was around 10:15 pm when he arrived and he had forgotten the washcloths; the CD that was a part of our package was unavailable because they were out; and we never received the turn down service. The next morning I called again and we finally got the washcloths and our breakfast came on time; but was missing an entree and we had to call back to get condiments such as syrup for the pancakes we ordered. Lastly; we had a 2 pm check-out inluded with our package and yet the maid service knocked and entered the room at 9:30 am and again at 11:30 am while we were still trying to enjoy what little peace we could before leaving. Upon check-out we received 1/2 off the room after we explained our discontent and were informed that we received the wrong room which also should have had a view. Two days later an unauthorized charge for $10.83 was placed on my card. When I called to verify what the charge was for; it was explained that we were charged for 2 bottles of water that we never drank and had left in the bathroom and bedroom where we found them. I know that my husband was disappointed because his romantics efforts were thwarted by the Magnolia's service. The staff are nice and the hotel is nice; but we will not be staying there again.
109413,fritkis,05/30/2006,Great staff members; nice stay Stayed at the Magnolia with two associates for a four day conference. The rooms were nice but the service was outstanding. Jesus at the bar in the evening gave us wonderful restaurant recommendations. The bell staff drove us to restaurants and were willing to pick us up within minutes with just a phone call. We really appreciated the cool and quiet at the end of some very busy and hot days. Thanks!
109413,heather100,05/17/2006,Wonderful!!! Stayed in Dallas for a weekend conference and initially was booked at a different hotel. This original hotel was not satisfactory so I searched for another place to stay. I found the Magnolia Hotel and after reading some of the previous reviews on this site was a little worried - but I could not have been more impressed with the hotel; service; and location. I stayed in a suite - very roomy; clean; and with its own kitchen - felt like an apartment! Just steps away from a lovely urban marketplace. Also within walking distance of the downtown conference hotels. I just cannot say enough nice things about this hotel. Further; I travel quite a bit have would have to say this is one of the top places I have stayed!
109413,ATripAdvisorMember,03/31/2006,Check your credit card statement carefully Hotel is ok; but after my trip I discovered an additional unauthorized charge to my credit card.
109413,Porpex,03/12/2006,Shoots Itself in the Foot The Magnolia Hotel in Dallas could be a serviceable; mid-range hotel in the downtown area; an attractive option for business travelers. But--alas--the hotel undermines itself in a variety of foolish ways. The service at the front desk can be gracious or surly; depending upon the clerk. The rooms--though handsomely furnished in a faux W style---need routine maintenance and care. The throw-pillows on my sofa were torn; and the sheets on the bed were frayed. There's a convenient coffee maker available; but the maid service never replenished the supplies; no coffee; creamer; or sugar after the first night of my stay. Similarly; the room service menu was never replaced after I'd used it the first night. (For the hotel; that's lost revenue! I would've gladly ordered my room service breakfast all five mornings of my stay!) Regrettably--when I did place room service orders--the wait was long; over thirty minutes for a simple pot of coffee on one occasion! And the order was never correct; missing muffins; or the wrong side dish. My same day laundry wasn't returned until after mid-night two days after I sent it to be cleaned. The hotel seems to be trying; but--given the plethora of hotel options in Big D--- it comes across like a slightly hapless; confused teenager in a room-full of sophisticated adults.
109413,AngelPeak,02/04/2006,Mostly great Liked:huge rooms;central location;great bed;wireless internet (in room;fee)Disliked:waiting 1 hour to check in after 7 hour red eye;paying for internet;lack of good restaurants nearby.Over all we really enjoyed our stay at the magnolia.The clean rooms are the largest I have ever seen and include a full kitchen;seperate living area;huge tub shower combo;modern decor.We had a very comfortable bed and the room was very quiet.Hotel is 15 min walk to JFK museum and other sites.Fort Worth 40 min drive away.Unless you have a car;it can be a bit of a ghost town after dark although there is a large bar/restaurant next door to Magnolia that looks good.Had no problem with valet service but it was not busy when we were there.Starbucks next to foyer in same building (love those pastries!)Definitely recommend Magnolia for your next stay in Dallas.
109413,ATripAdvisorMember,01/23/2006,Great location Lobby of Magnolia Hotel
109413,ATripAdvisorMember,01/15/2006,Nice Hotel but service ... The hotel is good. Wi-Fi. Rooms are good. Bartender and restaurant service is the worst in the world.
109413,ATripAdvisorMember,12/26/2005,unbelievably digusting When I was looking for a hotel to go to for my honeymoon I chose the Magnolia. Big mistake. The room was aweful. It looked as if housekeeping hadn't been through in weeks; we even found old chinese food in our room. The bathroom smelled; and the shower wouldn't drain. We were booked for two nights and left after the first night.
109413,scrateef,12/26/2005,Cheap and Chic I stayed at the Magnolia Dallas for 3 nights during December 2005. The Magnolia is a cute; boutique-ish hotel located in the heart of downtown Dallas. I lived in Dallas for 7 years and know the area well. I'd never stayed at the Magnolia; so on a recent visit; I booked a room there out of curiosity more than anything else.First off; the Magnolia is cheap! My room (with a King bed; love seat; tv; desk; fridge; coffee maker; wireless internet; etc.) was $85/night. The room was tastefully decorated and had a warm; inviting feel to it. The hotel was originally an office building from the early 1900s; and I was impressed that they were able to lose the loft/warehouse feel that so many old converted buildings have.The room was reasonably sized; on the 11th floor; and relatively quiet. The bathroom was larger than average; and the closet was large enough for me to hang all my clothes. The room had signs of wear 鈥?small hole at the base of one wall; broken door on the armoire; dresser drawers difficult to pull out 鈥?but it was clean; the bed was comfortable; and there were extra blankets in the closet (though I didn鈥檛 need them). Overall; the room was cute. You can tell that Magnolia tried to make it stylish and accommodating; but the fit and finish were a little on the cheap side (pseudo tile in the bathroom; laminate surfaces for the counter; furniture that could have come from Ikea). Still; the general effect was thoughtful and stylish enough for me to overlook the minor drawbacks. And at $85/night; I really didn鈥檛 feel like complaining about anything. The room served my needs just fine.House keeping was unobtrusive and good. The hotel boasts free happy hour daily (from 5:00 to 6:00; I believe) and complimentary breakfast for all guests. I didn鈥檛 bother with happy hour; and I鈥檇 skip the breakfast if you鈥檙e someone who likes a good meal in the morning. The spread consisted of semi-stale blueberry scones; blueberry muffins; mini cups of yogurt; some fruit; and standard juices and coffee. One visit to the breakfast buffet was enough. The other days I went down to the adjoining Starbucks.While downtown Dallas doesn鈥檛 have much life on the weekend; the Magnolia is right in the middle of what is there. The original Neiman Marcus is 2 blocks away; and several restaurants/nightclubs are located on the same block as the hotel. So you can easily walk to dinner and drinks. If you wanted to get the West End; I suppose you could walk there as well; but I鈥檇 opt for a cab to go that distance.If you drive to the hotel; the parking situation is valet only. I think the fee is $20/day with unlimited in/out privileges 鈥?reasonable for a downtown hotel. The valet operates 24 hours a day; and the gentlemen who work there are friendly and helpful. The rest of the staff was friendly and efficient as well. I鈥檇 caution against having drinks in the lounge. I stopped in for a nightcap one evening; and the bartenders were generally incompetent (10- to 15-minute wait for a drink) and had more than one customer sending them dirty looks 鈥?and a few choice words. When I ordered a 鈥渢op-shelf鈥?martini; the bartender who made it; intentionally poured my drink 戮 full; then (while I sat right there) turned to his co-worker and notified him that he needed to try what was left in the shaker because it was 鈥渢he good stuff.鈥?I just laughed; but some of the people sitting at that bar would have taken those as fightin鈥?words. So if you鈥檙e in the mood for a drink; I鈥檇 recommend one of the nearby bars/restaurants.On the whole; I have no complaints for the Magnolia. It鈥檚 a full-service hotel with friendly staff who seem genuinely interested in making your stay pleasant. The location is great; and as I鈥檝e said; the price is right on the money. I will caution that the price tends to draw a clientele that鈥檚 more on the rowdy side. While my room was quiet and peaceful; the lobby area (with a bar/lounge on the second floor) was pretty noisy 鈥?especially late in the evening. But there are plenty of secluded places to sit; so you take in some good people watching if the mood strikes or just go up to your room for a cozy night鈥檚 sleep.For now; the Magnolia is probably the hippest hotel in the area. But in the coming months; the W and Ritz Carlton will be opening just a mile or so away 鈥?though they will certainly be at a different price point. Until then; I鈥檇 recommend the Magnolia; and I鈥檇 stay there again the next time I鈥檓 in D town.
109413,ATripAdvisorMember,11/29/2005,Great Hotel-beware of housekeeping I had the opportunity to stay at the Magnolia Hotel in Dallas; TX November 11; 2005. Overall; this is a decent property. However; there were some issues. Valet parking is slow and at times unresponsive. The elevators seems to take a long time. I stayed in one of the signature suites which was nicely appointed. However; the pipes in the bathroom made a lot of noise whenever the shower was turned on. Unfortunately; I left two articles of clothing in my room which I did not notice until I had checked out of the hotel. I called the hotel immediately and was transferred to the lost and found department. I left a very detailed message but my call was never returned. After three attempts; I was eventually able to contact someone in housekeeping and was advised that nothing was found in my room. I know without question that these items were left in the room. Based on the integrity displayed by the housekeeping staff; I would advise you to safe guard your property and don't make the mistake of leaving anything behind.
109413,ATripAdvisorMember,11/25/2005,Absolutely wonderful! Stayed here the night before Thanksgiving (Turkey Trot promotion). Hotel was about 30% full. Paid $113/nite + tax. Complimentary cookies; cartons of skim milk; incredibly good brownies from 9-11 every nite. Complimentary continental bkfast that we didn't try. Nifty restaurant/bar/lounge in contemporary open area with an atrium looking over the lobby on the next floor. Would be a very comfy spot to bring your laptop and work if you were there for several days. Overall effect reminded us of Jetsons-style decor if it were simultaneously peaceful and elegant!Rooms had fresh; contemporary decor. We had a queen suite with a full kitchen; bath with oversized oval tub. Beautiful and restful. Decorated in attractive shades of butterscotch and gray. Very comfy bed w/ feather pillows w/ embroidered cases; foam pillow in closet. Furniture looked good but could be a little more comfy in some cases (minor quibble).Friendly competent bell and reception service. Didn't try room service; but menu looked very promising (not alarmingly ambitious; and a couple of notches above typical room service in similar-class hotels).Only downside - we were on 16th floor but still got quite a bit of truck noise early TG morning around 5-6 a.m.Would definitely recommend if you're staying in downtown Dallas. The suite would be a great choice for an extended stay.
109413,Anniejo,11/05/2005,Loved this hotel! Terrific stay at the Magnolia recently. Lovely old office building; very sympathetically converted to a hotel. Staff and everyone very friendly. Large rooms and very comfy beds; they even changed the bed linen daily! Despite an unusual (for October)93 degrees the room remained cool without the need for the aircon.Hotel in a good position; you could walk to JFK sites; Reunion Tower and West End etc. easily. DART public transport was a joy - clean; efficient and very inexpensive (by UK standards).Comp. breakfast was a good selection; pastries; cereals; muffins; bagels; yogurt and fresh fruit but the real treat were the wonderful milk and cookies at night!I'd highly recommend both the Magnolia and Dallas.
109413,ATripAdvisorMember,10/11/2005,Great rooms; horrible service I stayed here with my husband for a night away from the kids. We stayed in one of the historic (aka wood paneled) rooms. The room was gorgeous! That was the best thing about the hotel. Valet took forever. We asked about massage services and were told that someone would call us- no one did. We asked for a wakeup call- never got that. The elevators are slow; and no one offered to help us with our luggage. The staff members we did see were at least very nice. Sadly; this beautiful hotel may never lift its wings if the management doesn't clue in to the poor service!
109413,lllllll,10/05/2005,Disappointment We had the opportunity to stay at the Magnolia Hotel September 30 - October 3. I have mixed feelings about our stay:The Good:鈻?Beautiful boutique Hotel with good central downtown location.鈻?Outstanding staff (sans GM) that seems to really care and are very helpful.鈻?One hour free cocktails each evening from 5-6pm.鈻狶ocal; free shuttle service.The Bad:鈻?Internet access is $9.95 daily鈻?Mixers not on the gun are $3-4 dollars鈻?Continental breakfast is very lame鈻?General Manager is non-existentDetails:We were in town for a convention and had originally planned to stay at the Hyatt. We read the Magnolia website and decided for the latter. We were led to believe (website) that internet access was provided; wrong! When I called the GM (voicemail) upon check-in to express my disappointment; I never heard back. In my opinion; internet access is as basic as shampoo and a hair dryer; particularly at this price point. HI Express and Fairfield offer this service gratis for Pete鈥檚 sake; not to mention a much better continental breakfast (read below). Secondly; we went to the cocktail hour one evening. I ordered vodka and cranberry and my wife order a vodka and tomato juice. We were charged $3.50 for the tomato juice; since it was not available on the gun. Also; if you are not available between the narrow time period of 5-6pm; forget it; a mixed bar well drink is $6 and up. The continental breakfast was the biggest disappointment; very poor food quality and selection. Choices (and I am being kind) consist of small; recently thawed scones or muffins. However; if you arrive very early; you may be rewarded with a small container of yogurt. Oh; coffee and hot water are also provided. No fruit; juice; cereal; etc. Again; totally unacceptable for a hotel at this price point.Bottom Line:I would not stay at the Magnolia Hotel again. There are simply too many choices; to tolerate these basic lack of amenities.
109413,tarheelgirl03,08/25/2005,Suites are HUGE! My family and I recently stayed at the Magnolia hotel for one night and we were incredibly impressed. If we weren't flying out the next day; we probably would have tried to extend our stay!ROOM: We booked a Signature Suite since we were traveling with our 7 and 10 year olds and wanted extra room to spread out. Boy; did we ever have that! The room was absolutely huge! In some previous reviews; the suites have been compared to a small apartment and that couldn't be any more true. As a matter of fact; I think I've lived in smaller apartments! The suite had three closets (not sure what we'd use all of them for but they were there if needed) and a nice view of downtown. The only thing in the room that I was a bit perplexed by was the fact there wasn't a door on the bedroom. Granted; the bedroom was located on the other side of the kitchen and; therefore; you couldn't see the bedroom from the living room; but; it still seemed weird. Plus; if the kids had to get up to use the bathroom in the middle of the night they could clearly see us in bed.BATHROOM:The bathroom was large and the products (shampoo; conditioner; bath gel lotion) smelled yummy. There were two sinks and a very long counter area. The shower was also really neat since it was in a large oval tub. There was definitely space to move around and the terry cloth shower curtain was a nice touch.KITCHEN:The kitchen in the room is just as it looks on the website and it was totally stocked with pretty much anything you'd need if you were staying for a few days. The cupboards were even stocked with dishes; glassware; wine glasses; pots pans and even measuring cups! There was a large refrigerator; stove; oven; microwave; and dishwasher! Since we only stayed one night; we didn't use the kitchen but it seems as if they thought of everything you'd need; and then some!FOOD:We ordered room service for dinner and it was very good. The service and presentation of the food was great. Since they offer complimentary cookies milk from 9-11; we just had to partake (the kids couldn't wait!) While this was a nice touch; the cookies weren't quite as fresh as I thought they would be. The sugar cookies were ok but the peanut butter and chocolate chip cookies were pretty hard. Regardless; it was a nice touch and the kids loved it. We had the complimentary breakfast the next morning as we left for the airport and it was pretty good. They had a selection of scones and yogurt and provided just the right amount of food to get us out the door. Not sure if I'd like the selection if we had stayed more than one day but it worked out well for what we needed. It was also really nice to have a Starbucks right there for a big shot of caffeine to get our day started.SERVICE:All of the employees we encountered were very nice. The gentlemen at the front desk were pleasant and were proactive in offering information before we had to ask. All in all; we had a great night and the room was a bargain for how large it was. I can see my husband and I going back sometime without the kids to enjoy the downtown ambience and great restaurants.
109413,vegastraveler,08/14/2005,Fantastic!! I have stayed in several hotels in Dallas; but looked into the Magnolia after reading about it on Tripadvisor. It was perfect! I really loved everything about this hotel. I rarely stay in 3 star hotels; usually 4 or 5 star; so I was hesitant especially with the outrageously low rates; but I feel the Magnolia should be rated a true 4 star hotel. I had a queen room that was very nice... very large; the furnishings looked brand new; leather chair; lots of lamps; full length mirror; three windows; large bathroom with nice tub. The entire hotel; including the rooms is decorated a very chic; modern decor; and I actually got some ideas for my own home. A friend traveling with me had the deluxe room which is actually the size of an apartment with separate bedroom and living room and a full kitchen; and it was decorated just as nicely. We enjoyed our room service breakfast; but there is a complimentary continental breakfast set up everyday on the second floor which looked nice with a selection of pastries and muffins with juice and coffee. The hotel also offers room service for dinner. Everyone on staff was extremely gracious and helpful. We encountered no service problems whatsoever. They were very nice when we we forgot our shopping bags and cell phone on two separate occasions after our car had been valeted. The valet charge is high; but I expect that for any hotel and valet parking. The location is great too. There are several restaurants/bars within walking distance; and its a really short drive to uptown entertainment. I will definitely choose Magnolia for future stays in Dallas.
109413,ATripAdvisorMember,08/11/2005,Lovely hotel; Great Value We have stayed in many hotels in Dallas from The Mansion on down. We stayed at The Magnolia last night for the first time at the recommendation of family who stayed recently. The hotel is beautifully decorated; comfortable and convenient to Downtown and Uptown destinations. The rooms are not old; renovated hotel rooms. They are completely modern with wonderful linens; toiletries and furnishings. Beds aren't king; so be aware that you'll have a queen. Our only comment for improvement would be on staff. The valet guys were great; but other employees seemed less than warm. Some would pass us and not speak at all. The continental breakfast was nice; milk and cookies at bedtime on Club level a great touch and cocktail reception a little too brief (5-6 pm) but fine. Still the lovely hotel is a great value and we will return. There are many nice restaurants nearby and Neimans is a short walk from the hotel.
109413,ATripAdvisorMember,08/10/2005,Great Rooms; Mediocre Service My husband and I stayed at the Magnolia for a weekend trip up to Dallas. When we arrived in our car; we hauled our own luggage out of the trunk while the valet parkers and doormen looked on. Okay; no biggie. That saved us from having to tip anybody at least. We walked over to the front desk to check in; where the desk clerk gave us a hyperspeed version of the hotel amenities; breakfast times; etc. I had to ask him to slow down two times; but it was to no avail. Fortunately; all the info he rattled off was presented on the hotel's channel on the TV in our room. Anyhow; the room was quite nice; even if much less spacious than advertised. We had a good view of downtown Dallas; and liked the small touches such as the bottled water and newspaper every morning (although; we couldn't figure out why they brought the New York Times instead of the Dallas Morning News). The complementary breakfast was a bit of a joke. Of course; as soon as you get off the elevator you run straight into the hot breakfast buffet that will cost you $10/person. By the time you see the complementary breakfast; your taste buds will wilt in disappointment. Our second day at the hotel; we decided just to go to the Starbucks. As for the valet parking; our car was brought around very quickly; but we were charged $20 (plus tax!) for the first night's parking. We decided to park the car in a public parking lot 1 1/2 blocks from the hotel our second night and saved ourselves $15 (plus the tax).
109413,ATripAdvisorMember,07/10/2005,Great hotel; Terrible valet service Well; a great weekend and stay; until I valeted my car. Rude service from doorman and shuttle driver; then the worst happened. Young valet driver by the name of Mike did considerable damage to the clutch in my vehicle; and was apparent to all in the lobby who could smell the car when it pulled up. Now the hotel and valet company claim absolutely NO responsibility for the three thousand dollars of damage done to my car (Audi parts are NOT cheap).
109413,DiscerningTexasTraveler,07/10/2005,Great Hotel; Great Service This is a wonderful hotel in downtown Dallas. The front desk staff gave us a great room and seemed genuinely interested in whether we had a good stay. The bellman was friendly and courteous; and the bartender was very helpful in suggesting some other places to go. The rooms were immaculate; spacious; and had a great view. We have stayed at the Mansion on Turtle Creek; the Adophus; the Crescent Court; and Anatole and this is by far the best value and the nicest staff. I would be careful walking after dark down towards the West End near the bus station. Lots of panhandlers there.
109413,JohnfromsunnyCornwall,07/07/2005,Yes this is the only place to stay in Dallas I have to ask. Is there anyother hotel worth staying at in Downtown Dallas? I think not; we spent six weeks reading hotel reviews at kept coming back to The Magnolia. Great rooms; staff and rates. Save your self six weeks searching and book it now.
109413,khyren,06/07/2005,Enjoyed our stay We stayed here 2 weekends ago. The decor was very trendy. The lady at the front desk was very friendly. Our 1-queen bedroom was reasonably priced ($100) and fairly large. The bathroom was huge as was the shower and tub. We had no problems getting a movie. Everything worked as intended. It's within easy walking distance to a lot of great restaurants and bars; if you don't mind the beggars (its downtown after all). I was very impressed with the free happy hour (bartender was awesome and a decent selection of booze for free); the free milk and cookies (GIGANTIC and delicious!); and the free continental breakfast. Really the only downside to the stay was the bed wasn't very comfortable. :)
109413,bredo,05/23/2005,Decent Hotel My wife and I had a pleasant experience for my 30th birthday weekend. The hotel was centrally located; but the area seemed pretty dead for a weekend. The Iron Cactus was the only nightime spot within walking distance that had any sort of pulse. Our room was great. We had a 20th floor room with great views on three of the four sides. The bed and pillows were extremely comfortable. They did however forget to leave us any towells after cleaning the room one morning. The $9.99 breakfast buffet wasn't bad...my wife opted for the free continental breakfast. When we alerted a server that they were out of O.J. they replied whatever is out on the table; is all we have left. Parking was somewhat of an annoyance. If I'm paying $18 a night to park; I wouldn't expect to wait 15 minutes to get my car. Overall we were fairly pleased with our stay. My wife was able to find an internet rate for $99. I don't know that I would have been as satisfied had we paid any more than that.
109413,ATripAdvisorMember,04/23/2005,Stayed for our Anniversary My husband and I celebrated our anniversary at the Magnolia. Our night in all did not go the way we expected. Checking into the hotel; the lady at the front desk was rude and unwelcoming. We were untold of hidden charges when reserving a room and when I was confused she was even more rude. I was unhappy with the service at the Magnolia. Finally we get settled into our room and head out for dinner in the town. But we get stuck in the elevator. Not a pleasant feeling at all! After dinner we ordered and paid for a movie on the television and it started in the middle of the movie. It was a horrible night for our first year anniversary. However; rooms were beautiful and orderly. I probaby would never stay at the Magnolia again. Highlight of the night was certainly NOT in the Magnolia; but the Iron Cactus Restaurant behind the hotel.
109413,PartCel,03/22/2005,Best Value in Dallas We stayed here for several nights around my stepdaughter's wedding on New Years Eve. The rooms were unbelievably spacious (the two bedroom suite was truly apartment size and comfort) and the service was friendly; courteous attentive. The free cocktail hour is really a nice 'extra' if you are booking for a group; it allows you and your guests to snack; drink and visit; with no inconvenience. We booked several rooms and everything was as booked; Dawn was wonderful to work with and very accomodating. The hotel provided transportation to the wedding site and even arranged return transportation for all of the remaining decorations at the of the wedding and transferred them to the planners auto. They sent several vans; all of this I might add was the eve before the Texas AM Cotton Bowl game; so things were crazy and extremely business in downtown and at the hotel. The hotel management and staff conducted themselves in a very professional manner during this 'stressful' time. This has to be one of the best values in Dallas and we are looking forward to staying at the Magnolia on our return visits to Dallas.
109413,ATripAdvisorMember,03/13/2005,Great hotel and excellent service What a great hotel with great service to boot! This is the 2nd time I have stayed at a Magnolia Hotel and I have to say that they are very consistent both in service and overall style of the hotel. I was in Dallas on business and was blown away by what great service this hotel had. From the Front Desk Staff to the Bell Staff everyone was very pleasant and ready to go above and beyond!
109413,ATripAdvisorMember,03/03/2005,Beautiful hotel Travelled on business; lovely room; very comfortable; excellent breakfast.
109413,Travel7Bug,02/13/2005,A Pleasant Experience Online reservations were easy. We had a beautiful suite when we checked in; but it didn't have the requested wireless internet access so we moved to another room; and that suite was even better. The low internet pricing was not extended to us for the night we added to our reservation; a business style I find distasteful. The hotel was extra noisy during my last two days because the hotel was filled with young kids who were having a great but noisy time attending cheerleading contests which must have been nearby. The hotel has some environmental steps inconsistently implemented around the hotel; but I'm pleased they did anything green. A nice enough experience in general.
109413,fitnessfreaks,01/31/2005,Awwwesome! Relaxing; quiet; incredible! We adored The Magnolia. We asked for a room w/a view were placed in a corner room on the 24th floor; from which we could see Neiman Marcus below; the Cotton Bowl the State Fairgrounds in the distance; and everything in between. Although not all standard rooms are decorated this way; our room had oak paneled walls; hardwood floors; five windows w/ sills deep enough to curl up in. The public areas were amazing. The 2nd floor is dedicated to numerous small intimate seating areas for guests to sit talk; read a book in front of the fireplace; have a drink w/friends; watch a ballgame; or even play billiards. No matter how many people were there; we always felt we had a private spot. The evening reception has standard fare; - true -- but the cheese; veggies; crackers; chips; salsa; along w/the free drinks -- were served w/a smile; and there was always someone quietly cleaning up any mess from the people before you. We were walking distance to the Convention Center; the West End; and the Kennedy Memorial. The public library is just a couple of blocks; the newly opened fantastic Iron Cactus is LITERALLY out the back door. We thoroughly enjoyed the hot tub on the 3rd floor. It is in a corner room off the gym w/ barred but open (meaning no glass) windows; so the crisp outside air is a factor; but... the tub was warm so the January chill air felt nice. It was a unique experience. We didn't get to use the fitness room; but were impressed w/its equipment size (how many hotel gyms actually have racks of dumbbells?). There is almost nothing negative I can say about The Magnolia. We will definitely return.
109413,I10Traveler,09/21/2004,Absolutely Awesome Travel to Dallas on business 2 times per month and stayed for first time at Magnolia Hotel based on a colleague recommendation.I was presently suprised by the Style this hotel has and how they have blended it so well in a historic building. It use to be the Magnolia Oil Building; which became Mobil Oil. It also has the Pegasus Horse; which is a Icon for the City of Dallas on the Roof.Service was great and the room was exceptional. Great decor; comfortable bed; oversized tub; and wonderful views.Great (and huge) fitness facility.Loved the complimentary happy hour each evening.I will definitely be back and highly recommend Magnolia Hotel to anyone traveling to Dallas.
109413,ATripAdvisorMember,09/16/2004,GREAT anniversary weekend! We decided to stay at the Magnolia the weekend of August 13-15; 2004 because we were coming home to Dallas to see Josh Groban in concert and wanted a swanky place to stay to celebrate our anniversary.We were blown away by the Magnolia; and highly recommend it! The decor is awesome; exactly our style; and very clean and sleek. No flowery bedcovers anywhere! We had a one bedroom suite; with huge windows overlooking Neiman's; full kitchen; huge bath; etc. We spent alot of time just lounging in the room; and it was great. GREAT decor; clean; etc. The lounge was great; too! We enjoyed playing pool and watching the flatscreen; enjoyed the complimentary drinks and food each evening; the cookies at night were WONDERFUL; fresh; and hot. The morning breakfast was much nicer than any other free buffet I had encountered; and we each had plenty to choose from and fill up on. (when we were there; they had various oatmeals; fruit; cottage cheese; yogurt; bagels and other breads with toaster; muffins; crossaints; OJ; coffee; milk; etc) We enjoyed casually going down with our complimentary paper; watching the Olympics on the sofas; and enjoying a cup of coffee and breakfast.The 24 hour coffee and tea is nice; too ;) I didn't have to worry about making any in my room; though we had a maker; blender; toaster; etc all in there for our use.The spa is beautiful; well equipped; with nice clean locker rooms. We used the valet; they were prompt and VERY friendly each time. We got to know all of them. They had our car within minutes of me calling; and always had it upfront waiting on us. When we decided to use their shuttle to the West End; they had one available within 10 min of my calling; and he took us right there. We enjoyed our visit; and since we only paid about $130 a night; we were *VERY* impressed with the service; quality; and amenities!
109413,ATripAdvisorMember,08/28/2004,Maybe the worst service in Dallas? I stayed at the Magnolia in April 2003 for the first time and was pleasantly suprised with the level of service provided by the Magnolia staff. Everyone from the a.m. Doorman and Valet to the Housekeepers were exceptional. What a difference a year makes. The new Doorman and valets were clueless. It took the hotel van driver 20 mins to take me 4 blocks because he got lost and had the nerve to stick his hand out for a tip. The frontdesk personel was about the same....clueless. The food from the club/room service tasted like it was microwaved twice.Now the rooms are nice and cozy. They are always clean and fresh.So; if you want service stay clear of the Magnolia. Otherwise an alright room.
109413,ATripAdvisorMember,08/24/2004,Nice Hotel for business; but service needs some help The Magnolia Hotel is a very nice (clean and renovated) hotel; and I am picky. The breakfast is very basic and the rooms are either very small or very large. The front desk is ofter clueless as are the valet guys at the entrance to the hotel. Location is a bit out of the way but they drive you to your office if it is in downtown.
109413,ATripAdvisorMember,08/20/2004,Great stay! My family and I stayed in a suite with a full kitchen on the 5th floor not facing the street for 2 weeks and our stay was great. We were able to sleep in and avoided most(if not all) of the noise from downtown. Most of the staff were friendly; the comp breakfast and cocktails were fine. The only complaints were valet was slow at times bringing our truck up and there is no all day room service. Evening room service began at 5pm and ended @ 11pm; and the selection wasn't vast (but tasted good) which was a bit difficult when you have small hungry kids. There aren't many restaurants either in the area that stay open past 10pm. Overall; we got a great rate ($157.00/per night) and would highly recommend the Magnolia Hotel!
109413,ATripAdvisorMember,07/23/2004,Nice room; but there were some issues Stayed in a suite. Very clean; nice room!Dislikes:Parking-but it is downtown.Noise level-opt for a room NOT facing the street; the noise of cars all night echos downtown.Free cookies and milk-ok; the cookies sucked. Stale; bland; like they bought them at the grocery store at half price the day before. This was a turn off; I would rather have something NOT offered than something that is offered and is totally a disappointment.Likes:LocationCleanFree cocktail card at check-in
109413,ATripAdvisorMember,07/12/2004,Perfect for business travel or pleasure! The Magnolia Hotel was perfect! We were in town for a city-wide event. There were about 20 of us staying at the Magnolia for 5 days. The group sales team was SUPERB! They were attentive; accomodating; organized and above all - POLITE (a rarety when planning group travel these days; it seems). I can't say enough about how much we loved the look and feel of the hotel. Located in the heart of downtown we were walking distance to every desireable location in Dallas (although - we didn't have to walk much since the hotel provides a courtesy shuttle!). There is a Starbucks attached to the hotel. There is a complimentary breakfast (standard morning foods); coffee all day; fresh baked cookies in the evening AND they give guests 'drink tickets' good for 2 fee drinks in the hotel bar for each night of your stay! They only have evening room service - but can coordinate fb needs for the daytime. Have I mentioned how great the valets and evening front desk team was? The people really make the place here. The rates were very reasonable - even for the boardroom suite!!We had one of the boardroom suites (check it out on the website). It was magnificent! Plenty of room for meetings during the day w/a full kitchen. living area and 1 bedroom. We also had a few 1br suites which were gorgeous. All the rooms are great. We didn't stay in any of the Historic floors but I bet they are splendid!Another major bonus - entertainment food! Two of the three nights that we were at the Magnolia there was entertainment (provided by the city) in the square. One night was Breakfast at Tiffany's and another night was a full concert! And there are 3 or 4 excellent restaurants in the immediate area (Iron Cactus $; Metropolitan $$$; Campizzis $$ and Jerabom $$$!).Couple of negatives - the elevators were really slow at times (usually due to the guests but sometimes b/c of staff usage). Several times we ended up taking 10-11 flights of stairs down to the main lobby after waiting at length for an elevator. Also; they were not fully set up for high speed internet when we were there - but are planning to be very soon. Wi-Fi ONLY!Business or pleasure - the Magnolia is the place to stay in Downtown Dallas.
109413,ATripAdvisorMember,07/08/2004,great location We stayed at the magnolia for our 3rd year anniversary and were impressed with the Decor; very Urban yet classic. We enjoyed the cocktail hour with 2 free drinks at the fancy yet quaint little bar area overlooking the city. Location is great right in the middle of downtown; close to deep ellum clubs and north dallas resturants. We love the French bistro Jerobaum across the street; great food and atmosphere. Will definately be back soon.
109413,ATripAdvisorMember,07/01/2004,Magnolia Rocks! Like the Magnolia in Denver; this one is a great downtown hotel with walkable access to some worthy sights; notably the Nasher sculpture garden -- worth a diversion for anyone. This hotel is equally for business people and visitors. Friendly staff; free breakfast; and evening milk and cookies. Don't come for the view; for many it will be of a neighbor's room.
109413,OKGirl,06/08/2004,Great stay! We stayed for 2 nights and really enjoyed ourselves. The location was not a problem; you can walk to many nice restaurants (try Campisi's; delicious italian!) and they run a shuttle to the West End. Our room was great; had a super view; and the AC ran very well. It did take a while to get our car when we checked out; but the hotel was at 80% capacity; and we did wait until the last minute to call (word to the wise; if you are checking out @ 11; call about an hour before to get your car). Very friendly staff; everyone smiles and says hello; and is helpful with getting you where you want to go or giving you ideas for food; museums; etc. The valet even gave us a coupon out of his wallet for a free appetizer when we told him where we were going for dinner. We can't wait to go back!
109413,ATripAdvisorMember,06/03/2004,Ghost Ship Magnolia I had an suite with an adjacent joining room. Both were fine; once the toilet and air conditioning had been fixed. If you like ghost hotels; if you like self-service hotels; if you like waiting for twenty minutes for your car - then this is the place for you. However; if you like to be greeted at check in (and check out) by someone who looks you in the eye; food that is decent; with sufficient staff to help with bags do what I widh I had done - stay somewhere else.
109413,texansarah,06/01/2004,Loved it My boyfriend and I stayed here to have a romantic night out and loved it. We could have cared less about the location; but for us; the price and decor couldn't be beat! There is a huge bathtub that was wonderful and we felt like we were splurging; even though it was so cheap by Dallas standards. The breakfast was nice to have as well. It was beautiful and trendy and modern and we are going back for our birthday weekend this year!
109413,ATripAdvisorMember,04/11/2004,One of my favorite hotels! The Magnolia Hotel in Dallas made my trip complete. It was a comfortable; up-to-date hotel. This is one of my favorite hotels! Stay here and you'll be coming back!
109413,ATripAdvisorMember,02/24/2004,Wonderful in Every Aspect! Wonderful in every aspect - a beautiful hotel; a great location; extremely friendly staff - great breakfast and happy hour. I can't say enuogh great things about this place and I have stayed in a LOT of hotels. The room looks to be newly remodeled and is very spacious and clean. I would go back to Dallas just to stay in this hotel again! And the price; the best bargain on a hotel I have ever paid - a hotel like this in NYC would easily cost $350/nite or more.
109413,ATripAdvisorMember,02/16/2004,Beautiful; elegant; contemperary; above average. Very accommodating. Every attention to detail. We enjoyed Valentine's night in the Executive Suite at this hotel and couldn't have been more pleased. Customer service was excellent. Two examples: Our flight arrived mid-morning and with a quick telephone call our room was waiting for us immediately so we could enjoy a nap before venturing out. I knew we would be out during cookies and milk and my husband is a cookie lover. I phoned the front desk explaining the situation and requested cookies and milk be delivered to our room for when we would return. I could tell this was not a request they receive often but when we returned from a perfect night; four cookies were on plate in the kitchen and a pitcher of milk was in the fridge. I've read that some feel the location is its only weakness. I disagree. We rented a vehicle and great shopping; a variety of restaurants; and entertainment venues were all within a 10-minute drive. The elevators were slightly slow but the surroundings made the wait seem almost welcome. In conclusion: Beautiful; elegant; contemperary; above average. Very accommodating. Every attention to detail. Would definitely recommend and will definitely return.
109413,onebackwardglance,12/30/2003,Ok hotel--evenly in the middle The Magnolia suffers from its location in Dallas. Sure; Neiman Marcus is one block down; but so what? The best thing about the Magnolia is Jereboam across the street; but that is closed on Sundays; so if you want to eat on Sunday; bring lots of snacks; because nothing within walking distance; except maybe a Togo's; is open. The room has intermittent wireless Internet access (on lower floors only); and zero room service. The beds are good; but the rooms are a bit empty; and there are no Kimpton type amenities; like stereos; cds; and novels. I found it difficult to keep the room at a decent temperature; and frequently wanted to run down to the street to gulp real air. But the jacuzzi is lovely; and the lounge on the second floor is nice. A decent hotel in a dull downtown; although I had hoped for more.
109413,ATripAdvisorMember,12/01/2003,The absolute best deal in town showReview(1503092; 'full');
109413,huckleberrytx,11/27/2003,Loads of TLC showReview(1499861; 'full');
109413,ATripAdvisorMember,10/09/2003,A Wonderful Experience! showReview(1379111; 'full');
109413,ATripAdvisorMember,07/02/2003,The Magnolia...a real hidden treasure! showReview(1121609; 'full');
109413,ATripAdvisorMember,04/25/2003,Wonderful stay at Magnolia in Dallas showReview(982764; 'full');
109413,ATripAdvisorMember,03/14/2003,Magnolia- Never stay there showReview(917375; 'full');
109413,ATripAdvisorMember,03/03/2003,Magnolia compared to the Adolphus showReview(907143; 'full');
109413,ATripAdvisorMember,01/14/2003,Will never forget it! showReview(836962; 'full');
109413,ATripAdvisorMember,09/26/2002,Gorgeous! showReview(705147; 'full');
109413,lass,05/21/2002,Dallas Magnolia Hotel -- a flower in the city showReview(586988; 'full');
109413,lass,06/05/2008,Good situation but do not expect Art Deco showReview(17440368; 'full');
109413,lass,02/20/2008,Bien situ茅 en ville showReview(13984970; 'full');
109413,lass,11/14/2007,One of best in Dallas! showReview(11304381; 'full');
109426,doctorjr,11/29/2008,great hotel for a group I was recently in Dallas for a conference with a group which included several college students on a budget. We booked the Springhill Suites for the amenities it offered; such as the complimentary breakfast and free wireless in the rooms. We were very pleased with our stay and the location of the hotel. Our rooms were large with the extra suite area; so we were able to sleep 3 in a room comfortably. The rooms were clean and the beds quite comfortable (although I can't vouch for the sofa bed; since I didn't sleep on it). The hot breakfast was pretty standard; but a definite plus for the group in trying to save a few pennies. We liked the Texas shaped waffles! The hotel had karaoke the night we arrived; and it seemed like everyone was having fun; but it ended before we could get downstairs to it. The hotel lobby is quite small; but adequate; and the hotel staff were helpful for the most part. I did have problems after I returned home with a hotel clerk in trying to get a copy of my receipt showing my paid bill; but she eventually helped me. We relied upon the conference shuttle and the DART station nearby for transportation; so it was pretty convenient to get wherever we wanted to go. We also liked being able to walk to all the restaurants in the West End at night. There were many to choose from; and the students thought the location of our hotel was great. The Dallas Aquarium is practically at the back door of the hotel; and the JFK sites are close by; as well as restaurants like the House of Blues and Spaghetti Warehouse. Others at the conference who were staying in the hotels by the interstate were jealous of all the restaurants and attractions that were in walking distance of our hotel! Overall; it was a good experience and a great value for a group.
109426,zehawk,11/24/2008,Excellent stay! First off; the service was impeccable. The people at the front desk were really sweet. I had a wonderful stay here; the suite was large and well appointed. Free internet connection. Small kitchenette. All in all; excellent value for money; and a completely hassle free stay.The only peeve I had was breakfast; which really was not upto the mark. And no restaurant in the hotel; though there are plenty barely 2 blocks away.
109426,OLDTHINGS,09/08/2008,First Rate Our stay was excellent! This was our second stay at the hotel. The most efficient hotel; the staff I have encountered go out of their way to help you. Located in the west end; close to Dallas World Aquarium; and restaurants; Dealey Plaza where JFK was shot. Don't hesitate to stay at this hotel if your going to west end historical area!
109426,theskeemer,08/28/2008,Best Location in Dallas! I am a Hilton Diamond guy who has spent a considerable amount of time staying at Hilton properties in Dallas. Despite my Hilton status; I chose to spend two months at this Marriott property simply because of the location. Most hotels around Dallas are off the freeway someplace. And the hotels Downtown are Downtown; which is very boring; and slightly scary at night. This hotel is perfect; within walking distance of Downtown; but located in the West End which a nice area filled with restaurants; and bars. My family spent about 3 weeks out here with me and they got season passes to the Dallas World Aquarium; which is literally across the street. They went there every day and loved it. The hotel staff is great to; they treated us like part of the family. If I have to come back to Dallas again; this is where I will stay.
109426,mgsooner,08/26/2008,Excellent service despite some hiccups The hotel itself is in fairly good condition but is in need of some updating. There is some paint peeling here and there; and the rooms have a bit of a dated feel to them. Also; the air conditioners in the rooms are quite loud. We're not the type to be bothered easily by that type of thing; but light sleepers would have problems. There was an issue with the valet parking the first evening we were there. We came down to get our car to go to a show; and they had a new employee working the valet who could not get the door open to the parking garage to get our car out. We waited for over 20 minutes; and had finally told the front desk attendant to just call us a cab because we had somewhere that we needed to be. As we were walking outside; finally here came our car. To their credit; they were very apologetic; and they even refunded me the cost of the valet parking fee; which was superb.The best thing about this hotel is the service. Everyone I encountered was extremely; go out of their way nice. I called the front desk fairly late one night to inquire about any restaurants that delivered food at that hour; and not only did the woman give me the name of a place; she had a menu sent up to our room. Just excellent service.I would stay in this hotel again.
109426,carryonOmaha,05/30/2008,Great Service 10th floor suite was great view for us. The hotel staff were excellent. The valet were friendly and efficient. Perfect hotel to spend the weekend to see Radiohead and tour Dallas.
109426,Susan098,05/05/2008,Great Hotel!!! This was the best hotel experience that I have had in a long time. I was very pleased with the cozy feel of the hotel. As a woman traveling alone I felt safe and this is one of the reasons I prefer valet parking. The hotel and room were clean and comfortable. I used the community work area to check emails and to print out an article that had to do with my business in town. I used the pool and I appreciated the feeling of privacy the pool area offers. The breakfast was wonderful and someone would be hard pressed to say they don't offer something for everyone. Every member of the staff (housekeeping; valets; front desk; breakfast staff) that I encountered were friendly and seemed to genuinely care that my experience at this hotel was a positive one. I definitely plan on staying here again if I need a room in downtown Dallas.
109426,TiaOf3,04/18/2008,Great Location!! I've stayed @ several Sprinhill Suites but none like this one! It is conveniently located to everything! No matter for what reason you are traveling! I have 3 girls and were going to Dallas for a trip to the zoo. Just 2 blocks from the hotel is the D.A.R.T. and that took us straight to the zoo! With gas prices so high; that was a big help. We also did the Dallas Aquarium and to my surprise; this hotel was just a very short block from that as well. Since it is on West End; it is very close to many restaurants. We had dinner @ the Spaghetti Warehouse; which was behind the hotel! Again; just a short walk. The beds were wonderful; the room was very spacious; breakfast was good. it was a very safe location; and above all the staff was awesome! Only downfall would have to be the pool. That was just a little too small. Other than that; I would recommend this location to every one coming down for a family vacation!
109426,cew1137,03/13/2008,Clean hotel; good location; excellent people I stayed here after leaving another hotel in Dallas. I stayed at this hotel for 19 nights total; and I don't regret a moment of it! The staff was amazing; especially Miss Gilda. She was so accomodating; and the nicest lady ever. They have free wireless internet in the rooms; free breakfast; and they had free happy hour with snacks on Monday-Wednesday. On Wednesday; they had karaoke. The room was so clean; as was the rest of the hotel. The location was good; near restaurants and bars. If I ever go back to Dallas; I will definitely stay here. I am quite picky when it comes to hotels; but this one was great!
109426,pfatalbert,02/15/2008,Springhill Suites Downtown I stayed here for business for one night. The hotel is very nice; very clean; very modern. Friendly staff. They had karaoke and free beer on Wednesday nights! A very good time! Rooms were clean; fairly upscale. Bed was comfortable. Walls were a little thin though is my only complaint. Would stay there again.
109426,Oftenonroad,11/12/2007,Pluses and minuses This hotel can best be summed up as a series of pluses and minuses.This hotel was in an excellent location in terms of local restaurants - a plus. In terms of proximity to the Convention Center; it was a good 15 minute walk and a $7.50 taxi ride back - a negative. The hotel had indicated on the phone that they had a free shuttle but it did not operate on the weekend.The room was large; well maintained; included a kitchen area/table and the wireless free -- big pluses. But; the room had a strange layout that included having the sink in the same area as the beds; meaning that turning on the light to use the sink disturbs any still sleeping. Further; the air conditioning was good but incredibly loud. The TV was relatively small and hard to see from one of the beds.The included breakfast buffet is very nice -- a plus and an excellent value; particularly for families. Except when the worker responsible does not show -- a negative. On the Saturday when the worker did not show; a staff member went out and bought about 200 take out egg sandwiches from McDonalds to put out -- OK but not a breakfast buffet. There is no manager's reception on the weekends.Staff ranged from very helpful and friendly -- a plus -- to rude and indifferent -- a negative. Sometimes; cheerful greeting. Sometimes; the front desk did not answer the phone and staff monitoring to ensure food did not run out at the buffet was missing.
109426,AustinTexasMary,10/23/2007,Nice hotel; ok staff. The actual hotel is very nice. The rooms were large and clean. The ac was fast and cool and the beds were very comfortable. If your wanting to hang in the West End area this hotel is the perfect location. The West End bars restaurants are literally right behind this hotel. You can bar hop and walk home to the hotel. very easy.However; the afternoon/evening staff when we check in Sat. about 4:30pm was very rude. The valet staff was lazy and rude. I walked in to give him my keys and he couldn't even bother to stand up. He stayed sitting in his computer chair and just held his hand out for the keys. No hi; no thank you; nothin. I'm not expecting him to kiss my butt; but I should expect a little more than that since I am paying an extra 20 a day for this valet service. The front desk chick was also pretty helpless. I was told that they would be charging an authorization fee of $180 and it would be pending on my card for at least 4 days maybe a week. I was very upset as I had not been told anything about an auth fee. Then she swiped my card for the auth fee before I told her ok.When we checked out the next morning it was like a 180. The front desk gentleman was VERY nice and helpful. He also informed me that the Authorization fee would only be held on my card until the end of the day at the latest?! I don't know why there was a difference in info but; the evening staff should know what they are talkin about. To some people (meaning me) $180 is not exactly chump change and I need to know for sure how long I will be without my money.AND the older valet gentleman that morning was sooo nice. He was friendly and quick with our car; so unlike the young guy who was working the night before.Overall; based on the hotel rooms we would stay again as they really were very nice rooms for the price. I just wish they would educate and hire better staff for the evening shifts.
109426,modcon,08/11/2007,Loved this place! What can I say? This was a great experience. The rooms were clean; large and comfortable. I can honestly say I haven't stayed in a nicer budget style suite hotel. Plenty of towels and quick response to requests.The staff was efficient and VERY friendly. They had a free wine/beer hour every night; as well as a karaoke night while we were there (which turned out to be a lot of fun!)The included buffet breakfast was fresh; hot and well tended in a clean; area with pleanty of tables (an unusual situation with this type of breakfast.) And the selection had something for every taste.Parking is an issue - as it is in any downtown area. You can pay $20/day for valet parking with unlimited in and out service (and they are very quick with the cars - and careful about parking them - no door dings!). Or you can park it yourself in the garage or lot across the street and pay each time you pull into the lot. Which you choose will depend on how long your stay will be and how often you plan on moving your car.We stayed for two nights to attend a concert at the American Airlines Center. This hotel was within walking distance. The West End has not fared very well the last few years; but it still has some decent restaurants and there is a whole group of new places opening around the West End proper.Highly recommended if you are attending any events near the West End.
109426,CJKatl,01/14/2007,This Hotel is Exactly What Was Expected This hotel delivered pretty much everything one should expect in a Springhill Suites. The furniture in the room is not the current; modern furniture; but it was clean; comfortable; and adequate. The bedding is the upgraded Springhill Suites sheets and mattress; which is good. The breakfast was actually a tad better than most; and the hotel was quiet. The valet parking was pricey; but the attendants were helpful. Same for the desk clerks; who allowed me a very late check-out. Cheerfully.The location was great. I woke up early and took a walk through downtown Dallas and the West End. Later; I walked to my meeting at the Adam's Mark. I also needed to buy a new razor; so the drug stor across the street was a big plus. And there were several restaurants within short walking distance.If business takes me back to downtown Dallas; I'll stay here again.
109426,SheWhoWanders,12/22/2006,Area is going downhill; but hotel is fine. The staff were really nice and let me check-in very early.The WestEnd Marketplace has closed so it feels like the area is dying. Although; the Aquarium is extremely close by. During lunch the area felt safe and hopping; but at night (mid-week) it was not too fun.My room was pretty nice; but not outstanding. I liked the mini-fridge and the white duvet cover. The shower was dark and the towels were thin.My room was not very quiet; but it was right by the elevator (which I had requested to be away from).Overall the stay was fine; but not great.
109426,poodleone,12/04/2006,Gotta love the West End We hadn't stayed since it changed over from Amerisuites to Mariott. Can't see much difference- beds are great; rooms are standard; location is spot on. The desk staff let us check in at 1030! We were meeting folks from out of town and we all agreed that the desk staff and valet were very accomodating. Funny thing- there were actually people in the outdoor pool on a night when it was 30 degrees and below- BRRRRRR! Our friends said the breakfast was fine- especially after coming in on the red eye from Seattle. We like it there- will be back.
109426,Kalistrat,11/27/2006,Good spot in Downtown The hotel is in a great location of Dallas Downtown. Whether you are on business or a leisure trip the location seems to be very good. The rooms are large and they have everything in them; so you can live there comfortably for a few days. The only things we didn't like were a garbage truck that woke us up at 6 in the morning while unloading some endless dumpsters and the valley parking; which costs $18 per night.
109426,lostboydp,07/05/2006,Nice hotel; great location The main reason I chose this hotel is the location in the West End area. It was central to all the places I wanted to go that weekend. The room was very nice....kitchenette area with microwave and mini-fridge; living room area (coach; chair and coffee table); bedroom and bath. They have a great complimentary breakfast....scrambled eggs; sausage; make your own waffles; cereal; fruit and more. There's even a computer for use in the lounge area by the breakfast tables. The staff was friendly and helpful with directions.My only complaint is the loud air conditioner. It's the same as I had in a Springhill Suites in Rockville; MD last summer. It's so loud I had trouble sleeping. So; the second day I turned it all the way up during the day; and shut it off at night.But; for the convenient location and breakfast; it's pretty good. I'm going back this weekend.
109426,ATripAdvisorMember,10/24/2005,Top of the line I am here right now and the room is very large; like a small apartment; and the decor is very nice. It is one of the cleaner places I have stayed in a long while.It is worth the stay. Yeah; the parking is across the street if you choose self parking; but the valet parking is a lot more accessible. Besides; if you come and go a lot during the day; the cost is pretty much the same.As for the amenities - the bed is large and has a very comfortable duvet. The kitchenette has a microwave and refrigerator. The coffee machine comes with Maxell House coffee and Lipton Tea. The living space has a full sized sofa; coffee table; lamp and desk with FREE high-speed internet service. The bathroom is clean and modern.As for the staff; they have been great. Very nice and helpful.The location is within walking distance of many brand name restaurants and easy access to the highway.I would surely recommend this hotel. The only issue I would have is the drive through to the registration area. It is not well marked and hard to find. Bascally; it is right across the street from the Star Parking lot. I would suggest that you park there if you plan on doing self parking and simply walk acroos to the lobby.
109426,ginger2007,04/29/2005,Loved it!! We stayed here in April 2005 with our 200 plus group of band students. Considering we had 200 plus; the hotel staff was very gracious to us. The breakfast buffet was nice; the rooms were clean - no mold in the bathroom - and the location is awesome. We got to Six Flags in 20 minutes and Medieval Times in 5. Dealy Plaza is about 4 blocks and easily within walking distance. There are so many restaurants within one block that it's hard to choose. The hotel will give you coupons to the restaurants as well. The only downside was that there were only two working elevators and the stairs could only be used for emergencies. They were not in the lobby either. All in all though; we had a very nice experience here. I wouldn't hesitate to stay here again.
109426,Welshboy,10/06/2004,Excellent!! Stayed in the Amerisuites in September 2004 for a few nights. Great West-end location; it's like a village atmosphere in the area with plenty of restaurants and some bars.Found the hotel to be clean. The room was large (being a suite of sorts) with a kitchenette that had a microwave and coffee maker; decent bathroom and good sized comfortable bed.Only down side - unfortunately; there was no kettle in the kitchenette so boiling water had to be done in the cup in the microwave.Breakfast was very good with a selection of cereals; bagels; pastries; fruit; french toast; (American style) sausage and eggs from a buffet.Found the staff to be helpful polite.
109426,ATripAdvisorMember,08/20/2004,Terrible; checked out after 1 night! Don't waste your money! The staff is rude; the rooms are awful. The valet left at 11pm therefore we had to get our own vehicle. We were scheduled to stay 4 days but checked out and got a refund after one miserable; sleepless night! Spend a little more to get something better!
109426,ATripAdvisorMember,08/17/2004,Not bad but probably will not stay here again. The room was nice and so was the hotel staff. The location was good for west end activities. Slept very well; good matress. I could have done without the hassel of parking though. I arrived back at the hotel after a concert late (around 1:30am; paid $5.00 to park across the street and then left at eleven the next morning to find out that the $5.00 I paid the night before was only good until 6am so I had to pay another $5.00. I should have stayed at the Bradford Homesuites where I had origionally planned. Cheaper and has their own parking and not too far away.
109452,TravelinDre,12/01/2008,Very Disappointed! My fianc茅 and I are extremely disappointed in this hotel. First of all; we went the same weekend as a Dallas Cowboy football game and were surprised that it was not staffed properly for that weekend. There was a very long wait to check-in to our room; and the front desk was very crowded and disorganized. The bar was a crazy mess; completely disorganized and dysfunctional there was a 20 minute wait for drink; we did take into mind that it was a game weekend but still no excuse. Second; when we called the hotel several weeks prior to check-in; the hotel staff told us that they had a free shuttle to and from Texas Stadium (which is one of the reason why we booked). When we got to the hotel they alerted us that it would be $12 per person for the shuttle to and from the stadium (cheaper to take a cab). To top it off; there was construction going on at the hotel and we woke up in the morning to the sounds of hammering and drills. With no warning!! And most importantly; on the day that we left the hotel; we had the hotel bell desk hold our luggage so that we could get some breakfast before heading to the airport. When we got back to the hotel to get our luggage; the staff had sent our luggage with someone else to the airport. Talk about a shocker; I got so nervous thinking we would never see our suitcase with the contents again. However; they retuned the luggage after about 30 minutes. But with no remorse; not even a simply 鈥渟orry; our mistake鈥? The shuttle driver that drove us to the airport was more apologetic then the manager who told us about our missing luggage. Too bad; the hotel itself was nice enough for us to stay again but this experience and the hotel staff and the way they function completely ruined it for us.
109452,britussports,11/04/2008,not bad was staying here as part of a sports tour for the cowboys game and for the stars game at the aa arena. The pickup from the airport was ok and very quick and they also took you for free for a 3 mile radius and that included Texas stadium and also to the TRE station. On game day there is a charge for them taking you to the game and back. and this starts 3 hours before the game and upto 2 hours afterwards. (when asked about next year at the new stadium they advised that it is being looked into). They advised that there were renovations going on but was not distubed by them and i left the air con on during the day and didnt need it overnight. Staff were very friendly and helpful and the breakfast was excellant. There are 30 resurants in the area as well as a couple of gentlemen clubs and a number of asian massage places. You really need a car to get around or a good knowledge of the local transport system. I used the TRE to go downtown and also out to the Stockyards at Fort worth. Beds were comfortable and there was a good supply of different pillows to use. Walls i found were no more thinner then any other hotel.
109452,lalotp,10/23/2008,More bad than good Check in was great.Shuttle service is great except on weekends when they ususally have college teams stay here and then al lthe attention goes to groups and not family nor individual travelers.There is availability of adult programming on the TVs; but don't weaste your money. The walls are very thin so you can hear EVERYTHING!!!! I mean; you can almost see the couple in the next room doing it. Man; something really wild was going on; I thnk I even heard a dog bark...It can be very entertaining. :)In the AM... (Let me tell you that I am a sound sleeper) Even though I was very tired; I could not sleep past 7AM. Noise coming in form everywjhere...people leaving; doors slamming; vacuum cleaners and people talking. It was unbelievably clear as if they all were next to my bed.Ac in the room is very noisy... I think the same is in all rooms. You set the ac to your desired temp; but about every 15 minutes it will run into gear loudly for 5 minutes... Then you will have that 4 times per hour throughout the night. It should be fine if you are not going to be in the room that much or you don't plan to sleep at all. :)Good things: Coffe makerHOUSEKEEPING IS SUPERB!!! NICE PEOPLE AND VERY ATTENTIVE. great soap; work desk and fridge in room; comfortable beds; shuttle services Mon-Thursday.Not much to do around the hotel unless you have a car.
109452,FLTraveler2007,09/22/2008,Not bad The purpose of our trip was to go to the Dallas Cowboys game (Vs. Eagles; Monday night game)...Pros:- Free shuttle service to/from airport; free shuttle anywhere within 5-mile radius is free - bed pillows were comfortable- free happy hour from 5PM - 6:30PM- free breakfast buffet (good variety)- bathroom goodies are from Bath Body works (smell good) - clean hotel overall- friendly staff- enjoyable experience Cons:- A/C is very loud; its a unit next to the window it goes on and off every few seconds; its annoying- there's not much to do in the area; only chain restaurants; 1 nudity bar and couple clubs that look pretty boringIf we were to go back; we would most likely stay for 1 night meaning fly in; go to the game; sleep at hotel and fly out next morning back home. We went Downtown where the aquarium is located; not much there; reataurants and a couple stores. The shuttle also took us to World Trade center although since we are not vendors we can't shop there; its only for vendors and you buy things in bulk. Perhaps since we didn't have our own car we didn't get to see/do much; maybe that would have made a difference; I can't believe that there is not much to do in Dallas; its a big town..Maybe next time.
109452,Foovius,06/29/2008,Being renovated; not horrible You can probably discount the really negative reviews from 2007; as the Elegante is under new management and is being renovated in mid-2008. The hotel isn't great; but it's not terrible either. The A/Cs are on the wall; not central; so they're rather loud; but the rooms are clean; with good free Internet (about 1700 kbps; not fast; but faster than most U.S. hotels I've been in lately). Clean; carpet; decent decor; small refrigerator and microwave oven. Clean; new bedding and reasonably comfortable beds.This part of Dallas is full of cheap chain restaurants. Not pretty; but convenient to DFW if; like me; you're stuck in bad weather (summer lightning thunderstorms) and having to spend an extra unplanned night in Dallas. The hotel was good about sending shuttles to DFW to pick up folks; and scheduling them back to the airport the next day for another try at getting the heck out of town.There are many; many better hotels in Dallas; but I'd say this one is better than 'average' if you consider the full range of places people could stay.Pool (which I haven't seen yet) is only open until 11 (though that's typical). Weight room is open all night. Food closes at 10; I believe; though there are lots of places nearby.
109452,bbade514,06/10/2008,There's better places to stay in Dallas. I stayed at this hotel for a long business trip. First I will say that the staff was very friendly. I was picked up at DFW in a reasonable time and check in went smooth. The room itself was clean and the bed was comfortable; but that was about it. The property is in need of an update. The building is a drab brown color and the hallway floor outside of my room was very dirty as the carpet had not been cleaned in some time and was beginning to pull up. The ice machines did not work on at least 3 of the floors. The outdoor pool was a mess. There was some sand in the pool from the construction on the property. Their way of cleaning the sand was taking a squeegee and sweeping down the pool stairs to the bottom of the pool and leaving it there. I am not kidding as I watched this from my room. Most of the pool chairs were broken and several tiles from inside of the pool were missing. All in all; I would not be back to this property. There are so many more places to stay in Dallas; why spend your money here.
109452,rbirke4428,03/14/2008,Excellent Hotel / Loved the location Having stayed in this hotel under previous ownership; I can say that the renovations are incredible. The rooms are spacious and the beds comfortable. The customer service was GREAT!! My husband would have been impressed by the granite Ten Commandments in front of the hotel! I travel to Dallas on business a couple of times a year and would stay at this hotel again. This is the first time that have ever left the hotel to look around the area. There are restaurants and fast food places within walking distance. Just wear comfy shoes!
109452,TBuddNOLA,01/11/2008,What a surprise! This hotel is 100% better than when it was the Radisson Hotel Suites. Since taken over in August 2007; ALL the rooms have new beds and furniture. The lobby furniture is all new and the carpert has been replaced throughout. The bar is reopened after being closed for complete renovation. It looks great and the staff is so friendly.You cannot beat the location with so many restaurants and entertainment just outside the front door. The complimentary airport transportation alone makes this a great value. I will be staying here again on my next trip to Dallas.Carl
109452,Texasjambono1,12/07/2007,Excellent After a long trip from Scotland we had the pleasure of staying at the Elegante. The staff were first class the room spotless; I would recommend this hotel to anyone. We read previous reviews before we left; which gave us concern but these proved to be completely unfounded.
109452,Lt49,11/10/2007,Unbelievable Service I have never received service like I received at the Elegante during my four night stay. The staff bent over backwards to ensure that I had everything that I needed. We were in the lobby on our way to dinner and were trying to figure out how to get to the restaurant. An employee saw us struggling with directions and took us to the computer where he printed out the route. He advised us of construction and gave a way to avoid it. I noticed that he wasn't dressed like the rest of the staff and asked what he did at the hotel...he was one of the MAINTENANCE workers. I stayed at the Omni two weeks before and couldn't get anyone at the front desk to help.The MCM is an average hotel; clean; quiet with nice rooms. The area was a bit concerning; but I would definitely stay at the hotel again; for the staff alone.
109452,stainged04,10/02/2007,A Whole Lot of Other Choices in the Area I booked this hotel because the location was going to be very convenient to the event I was attending. I really should have checked Trip Advisor first. This place is bad. Stay away!I am normally a pretty easy-going traveler. Read my other reviews. However; this hotel disappointed in almost every way. The front desk staff was rude and unhelpful. The room was in very poor condition. The door lock looked like a last minute improvisation. The bed was one of the most uncomfortable that I have ever experienced. The grounds of the hotel were in disrepair. The highlights of my stay were that I was only there for one night; and my car was still in the parking lot in the morning.
109452,fflyer90,07/29/2007,Stay away from this hotel! This is the worst hotel I've stayed ever!A disgrace to the Radisson Hotel Chain; the room was filthy and smelled terrible.I was afraid to let my child walk barefoot on the carpet; spots everywhere; yuck!Same goes for the pool; and cannot comment on the breakfast because I would not eat there for a million dollars.To be sincere; the only good thing there is the front desk manager (Don) who acts very professional and deserves to work at a better place.
109452,BeaGood,02/02/2007,Worst hotel stay I've ever had We went to Dallas to go to a Cowboys game. I have to say the experience we had while staying in that hotel was beyond horrible. The staff were rude; the room we had was filthy; and the service was terrible. Our bathroom had pubic hairs in the tub; toilet and floor. Our toilet was backed up and even though we asked the front desk to fix it; they ignored our request. When I went to the front desk in the morning to schedule our shuttle to the game; I stood in line and was ignored by the driver. He asked to help people that were standing behind me in spanish if they would like to pay for shuttle service. This went on for a while and I started to feel embarrassed and I didn't know why the driver was doing this; so I asked. He replied that if I wanted to get served there that I would have to learn how to speak Spanish. I was floored! Not only was that a racial remark; but it was so unprofessional. My son was also treated very badly; he is a special needs child. I had knee surgery a few weeks prior to this hotel stay and needed to ice my knees due to swelling so I had my son go downstairs to ask where the ice machine was because every time that I called downstairs to the front desk; they would put me on hold. This went on for over 45 minutes. I could barely walk at that time due to pain and swelling so I had my 12yr old son go find out where the ice machine was at the front desk downstairs. He went down stairs to ask where the ice machine was and the woman at the front desk ignored him. He stood in front of her for more than 15 minutes. Had I not gone down to check on him; who knows how much longer he would have had to wait. When I went down to the front desk; there he stood in front of her. I asked him if he had been helped yet; he said he asked but she told him to wait. When I asked for assistance; the front desk clerk told me the same thing and then continued to goof around with 2 male coworkers and completely ignored us both. I got so upset that I asked to speak with their supervisor. She snapped back and said; they're not here. So I said thank you and started to walk away from the front desk; I heard one of the men behind the counter say; SNAP! And then the front desk clerk stated that I was a dumb [--] and then I heard a bunch of laughing. I don't know what kind of business they are running there; but they really need to do something about the quality of service that they are providing paying customers. I have never been so humiliated in my life. I was racially harrassed; pubically humiliated and I would never stay in that hotel ever again. Out of all of the Radisson hotels that I have ever stayed in; this one has to be the worse overall. I will have you know that before this experience I loved staying at the Radisson and I would actually recommend friends and family to stay with this hotel chain. Not any more. I did call their customer service department to let them know about this experience and they did apologize. We also were sent vouchers for 2 free nights at any Radisson location. Although I may stay at any of the other Radisson locations that I've stayed in and had a better experience; I will never stay at this particular location. Do yourself a favor and go elsewhere. You'll thank me later.
109452,jon160,06/26/2006,kept the luggage. lost the room We had booked 3 separate rooms; for 2 nights each;with written confirmations.After landing; we picked up our rental car; and stopped atthe hotel to drop off our bags.Our rooms weren't ready; but they gladly stored our bags.We went to our trade show; then to dinner; and got backto the hotel at 9:40pm. They still had our bags; but had givenaway our rooms. They walked us; to another hotel owned by the same company; but 20 minutes further away...andnot as nice.The folks behind the desk continued to check in others; as we werebeing sent away. We were told that the manager only works8-5; and that there was no one in the hotel who could help us.
109452,ATripAdvisorMember,06/25/2006,What A Dump This hotel needs an update badly. The pool was kinda green and not very inviting. Electrical outlets in the room were broken. Carpeting in the room looked dirty to the point you didn't want to take your shoes off. Iron didn't work and was replaced with another non-working model. Breakfast in the hotel dining room is an OK self-serve experience (eggs made to order). This was a bargain rate compared to other hotels; but you definately get what you paid for. I wouldn't stay there again.
109452,hoosierdaddy,06/13/2006,a little rough around the edges We chose the Radisson for our 19th anniversary getaway because the rates seemed reasonable for the accommodations. When we vacation; we don't spend a lot of time in our room but want it to be very neat and clean. We went into this past weekend; based on Tripadvisor reviews; knowing that the Radisson was in the final phases of a major remodel; which is basically what we found. We reserved a room with a sleep number king bed; which my wife tried and enjoyed; and ended up in a suite rather than a regular room which was a nice surprise. There were obvious signs of a remodel in progress; missing baseboards in the hallway and in our room; hallway temperatures on the sixth floor around 95 degrees due to a missing thru-the-wall a/c unit; minor problems w/one of the a/cunits in our room; and an under the-counter-fridge in our room which we defrosted ourselves to get it to work properly. Having been in the construction industry for over 30 years; my guess is that the work that has been done was done in-house rather than by a professional contractor. On the positive side; the front desk and staff were very polite and responsive to our requests for maintenance and very helpful to us in finding our way around town.Would we stay there again knowing what we know now? Sure. At $70 per night for a suite w/a king bed; the Radisson was acceptable though not impressive. We found nothing gross or disgusting but rather a well-trained staff trying to make up for the obvious inconvenience of a remodel in progress. We also found a watch by the pool Sunday that we would really like to return to its rightful owner. My message today left w/housekeeping; who is in charge of lost and found; has not been acknowledged yet.cakesetmoi
109452,rcase,06/09/2006,Dallas Dump Desiring a Dress-Up To put it plain and simple.......this is not one of the greatest hotels in Dallas. In fact; we were pretty disappointed. Being on Northwest Highway; this hotel has great potential. Prime location; close to lots of entertainment and dining options; virtually no competition with any hotels around. However; the Radisson has not yet taken advantage of its opportunities. When we arrived; we were told we would be staying in a pool side suite with a kitchenette and separate living space. Sounds Great; huh!!! Forget it. The room itself was nicely decorated; but the A/C did not work; the room smelt of stagnant cigarette smoke; and the outside looked like a run down trash motel. In fact; they have two areas for rooms. One is within the main building!!! ASK FOR THESE ROOMS. The others rooms are separated to the outdoors like an older motel. Only about 1/4 of these rooms were renovated; so tons of these rooms were trashed out. In fact; this specific area was accessable to anyone who wanted to walk through an unlocked; opened fence. We called the front desk to complain about the A/C. They said someone would be up to fix it. An hour later; and still 90 degrees in the room; we went to the front desk and requested a new room on the inside of the building. They were very polite and quickly found us a new room on the 4th floor. I have no complaints about the staff. They were fine. Upon arrival to the 4th floor; we realized that one of the rooms had apparently sprung a leak. There was standing water in the hallway! NICE!!! We went in our room. It was cold; newly remodeled; and had a comfy bed. Despite the water; we opted to stay. We both slept very well. No complaints there. Basically; this hotel is undergoing major renovation; however; they don't seem to understand that guests don't want to be a forward participant in the dirty side of renovation. In my opinion; if you are thinking about staying here to save $20; just spend the extra $20 on a better hotel. Sorry Radisson; you failed. We will most definately never stay here again!!! HAPPY TRAVELS!!!
109452,ATripAdvisorMember,05/01/2006,Nothing Special Good location; avg. hotel but overpriced at 89 a night. The front desk was ok; the toilet hung and the a/c didn't work; after switching us to another room without any problems everything was fine; however I probably wouldn't stay here again.
109452,ATripAdvisorMember,03/14/2005,texas hospitality My husband and I stayed here 3- 11-05 to 3-13-05 and had a great time. The hotel is 12 min from downtown. The hotel has a free shuttle service from both DFW airport and Love Field which was really nice so we didnt have to rent a car. The price of the hotel was cheap $52 a night through hotels. The hotel itself is nice and clean. The rooms were decorated nicely. and clean. The hotel staff kept checking to make sure our stay was satisfactory and made themselves available if we needed them.The hotel is right by restaurant row and a movie theatre. The shuttle drivers take you to the restaurant of your choice (Joes crab shack; chilis; red lobster; humperdinks; pappa deux seafood etc...) That was nice. I would recommend tipping the drivers $1 -2 as a courtesy. The shuttle drivers will go out of their way to get you where you want to go; they are friendly and helpful with tourist type questions.I would recommend going to down town and going to the JFK museum at the book depository building in the west end market. It costs about $8 (with coupon from hotel) per person. It was very interesting to see such history; to be there. I am in my early thirties so I wasnt even around during this time; but I can only imagine and to see the footage from that day gave me goose bumps. It was interesting to learn the history behind it all. I some how thought the grassy knoll would have been bigger. Beware of scammers down by there trying to get you to buy a tour; dont do it. Take the day and walk around down town and the market; it was cool. My husband and I walked from the Book Depository building up two blocks to Ross st and then all the way down ross to Aknard (just past the Fairmont hotel) to the M LINE Trolley (which is free) and we rhode the Trolley to the Hard Rock Cafe (on mckinney st) this is the place to be there are nice shops. We also got back on the trolley going down mckinney to the Westend village (this is the place to do shopping it is a very nice area with nice exspensive shops and cute out of the way restaurants ) it is in the Turtle Creek area where a lot of wealthy people live. Very Quaint. We had a great time and the hotel although isnt in downtown; did everything a hotel should do; they took care of us.
109452,ATripAdvisorMember,10/11/2004,Enjoyed my stay!!! We had a great time! We went for the OU/Texas game and what a great location. The staff was friendly and the food was great. The place is under new management and the place was fantastic. The new owners have put a lot of money into fixing up the place and will continue their remodeling of all the rooms in the next 6 months. We stayed in one of their suites and it was great. If you're looking for a place close to Dallas/Love Field; this is your place!!
109452,ATripAdvisorMember,01/16/2003,Worst place I ever stayed Booked a three night stay here on Expedia. The rates were good and this hotel was conveniently located. First impression was that the lobby was a little run down; then it got worse. The lamp shades on the bedside lamps were broken. The control for the hot/cold water on the tub was falling off and there was no hot water in the tub that evening. The next morning; still no hot water in the tub. Called maintenance. They worked on my bathroom for a while and then I had 1 minute of hot water. That evening I changed rooms. Also had broken lamp shades and no hot water. Changed rooms again. The third night the restaurant had no hot food because there was a gas leak in the kitchen. Also; no hot water. They had to jack-hammer the cement floor to repair the gas line and the entire hotel shook. At midnight I had had enough. I had to pack up and move to another hotel.
109452,Jimy71,11/02/2008,Estancia Placentera Habitacion.
109454,ECDInstructor,12/16/2008,Loved Hotel Lawrence Hotel Lawrence is in the perfect location for sight seeing. We were within walking distance to restaurants; shops; The Book Depository; Convention Center; etc. We also rode the trolley. The people at the hotel and in the city are very friendly and helpful.
109454,KCTgp,12/13/2008,Nice; but cramped! I stayed at this hotel last year and it was an okay stay. The hotel is a lot older than it looks in the pictures. The location is good; right near the train station and the convention center a couple of blocks away. The views from the room were also nice. The problems I experienced were that the wireless internet was down the entire time and the staff was not concerned about getting it fixed. Also the bathroom was very small; literally inches between the sink; toilet; and tub. I guess this is to be expected of a hotel this historic. The bath drain was also very slow and I was standing in inches of water waiting for it to drain. The staff noted the old plumbing as the culprit. Besides the problems with the building it was an alright stay.
109454,EPFielding,11/24/2008,Nice for the price... We found this hotel for a great rate ($80/night) through Quikbook.com; and it was very close to the American Airlines Center; which is where we wanted to go in Dallas. Very nice area - close to everything! It is definitely an older hotel that you can tell has been updated and renovated. It is like staying in an older house that your cool friends have decorated. haha. The parking situation was a little confusing...we paid to valet park (16.24 total a night) but it was only until 10pm; and our game went after that; so we just had to park on the street and they valet parked it in the morning. The beds were comfortable; although I found a hair on my pillow that was definitely not mine. The bathroom was small; but the toiletries were very nice (from BB Works) and the shower was A-MAZING. The water bottles in the room were free; and they had free Wi-Fi. The staff at the desk were very nice and helpful. They only had one elevator; and it was incredibly slow. The stairs from the 8th floor might have been faster. They had a pretty good breakfast. It is a great place to stay if you're just looking for a nice place to sleep and you want to spend most of your time out of the room and sightseeing. But for the location and the price; this was great. I would stay here again if we needed to come to downtown Dallas.
109454,kirroyale8,10/18/2008,Three nights were too many THE BAD (scroll down for GOOD): Despite the fact staying here was essentially free to me (I was in Dallas for an employer-paid conference) I would not stay there again; free or otherwise. The hotel is old and they've upgraded it in an attempt to make it boutique but it falls far short. Lobby is dark and cramped. Rooms are small and smelly. Two elevators; both slow; one failed to run most of the 4 days I was there; so most guests used a cramped stairwell. Bathrooms are tiny and details are terrible (i.e. rust; missing screws; shoddy workmanship). The pillows were sponge and smelled of cigarette smoke. I could hear the alarm clock of my next-door neighbor; plus the sound of his shower curtain rings each morning as he opened the curtain to take a shower. The hotel was well staffed; but the staff are not properly trained in customer service (i.e. basics such as eye contact). Concierge service is lacking: desk staff do not know their own area. For example; the first night I asked for a quick place to eat and was directed to a McDonalds several blocks away and on the other side of a Greyhound bus station. I learned the next night that in another direction was the West End with a plethora of places to eat.THE GOOD: The hotel offers a free shuttle to anywhere w/in a 3 mile radius (which includes the Museum of Art and Nasher Sculpture Center). Internet is free in rooms; or there is a shared computer in the lobby. The hotel locks its doors late at night so you have to buzz to get in. Free continental breakfast; although it was not quality. Two bottles of water free per day; or $1 for additional. It's just a few blocks from the West End where there are some small restaurants. It's a few blocks from the JFK museum. It's walking distance to the Convention Center.
109454,fuggi,09/21/2008,Good hotel in the city center This hotel is located directly opposite the train station of Dallas downtown and nearby the Reunion Tower as well as the JFK memorial. It is only a 10 minutes footwalk from the Dallas Convention Center away. The building was probably built in the first half and is moderatly maintenanced (e.g. only one of two elevators is still working and all the furniture is worn out). Nevertheless; the rooms are clean but a little small. Unfortunetaly; the walls are wafer-thin so sleeping without ear-plugs might be difficult sometimes when a train arrives at the train station or a guest next to you takes a shower.The staff is very kind and helpful. Actually; that was the best service I have ever experienced.It seems that the intention was to provide Internet access by wireless in the whole hotel. But wireless signal strength is only on some floors good enough to provide stable connections (e.g. 2nd floor). However; there are LAN sockets in each room and if you've managed to get an functioning LAN cable from the reception you will be able to enjoy a fast internet connection. Note: You should bring your own LAN cable along.Important for all Europeans: Forget the advertised continental breakfast. Apperently; it's just a typical American breakfast and; hence; a joke from our point of view. There's a Subway when you turn right after leaving the hotel and a diner in the opposite direction as well as a hotel restaurant on the ground floor that serves also early in the morning (of course; not included in room charge). On balance; that's all better than the continental breakfast.Last but not least: Car parking. There are no parking spaces in effect except on the car park at the train station ($1 per hour; max. $5 per day; 1min walk). The valet parking service offered by the hotel usually parks the cars in that car park ($15 per day).As a result; I think; it's a pleasant hotel with some little drawbacks. But the room charge (about 100$ per night) is good value for money considering that location.
109454,ChicaNueva,09/20/2008,The Hotel Lawrence is Charming The Lawrence is a nice boutique hotel. Yes; the rooms are small. I have a corner room with a lovely view. The bathroom is about 6' X6'; to include the tub. The appointments are upscale: nice shower; toiletries; etc. Room is decorated well. Mattress and pillows are comfortable. Housekeeping is unsatisfactory. Room not cleaned in a timely manner (6PM); supplies not replenished; bed made only upon request; not all soiled towels replaced. Trash was removed reluctantly. As for the restaurant; The Founder's Grill; the sandwiches are good but service is a bit slow. Draft beer is not available. Supplies ran short. The Cesear's Side Salad must have been made yesterday. For $5; it was a waste of cash. The entrees are expensive; relative to the charges for meals at the West End. Dining there twice was once too often. The 8PM cookies are a nice touch. The Continental Breakfast was nothing remarkable. The coffee was good; which; for me; made up for a lot. Again; the breakfast staff were lackluster. The Front Desk staff; on the other hand; were fast; pleasant and helpful. Having the second elevator operational from the lobby would be helpful. If you're not working from your room; the Lawrence is a nice place to stay (with the above exceptions).
109454,gunngirl4ever,08/29/2008,Hotel has character Our bathroom in the hotel
109454,AusTXTraveler,07/15/2008,My new favorite in downtown Dallas Spent four nights here in early June 2008 and was simply knocked out by the great service; friendly and helpful staff; and the uniqueness of this hotel. Unlike most of the big chain hotel options available downtown; there are no cookie-cutter rooms at the Hotel Lawrence. Each guestroom's decor is different; no two are exactly alike; and the rooms include little extra comforts (like the bathroom fully stocked with everything from organic shampoos and lotions to cotton pads to Q-tips in a cute little glass jar; and a full-body spray adjustable shower with dual heads). The rooms are small; which is a drawback; but this is common in historic hotels where the original rooms have been preserved intact (which; historically speaking; is a good thing.) My room was clean; comfortable; and nicely decorated.Built in 1925; the Lawrence has been restored with care. The owners have shown a lot of love for this old place; they have researched the hotel's history and understand it's importance and proximity to the heart of Dallas. Several great photographs of the Hotel Lawrence's past adorn the walls; telling visitors the story of it's evolution from railroad hotel to tourist destination.My room was 1001; located in a corner niche' of the 10th floor. Although it was right by the ice machine and the elevator; that noise never roused me (although a few late night noises from the ghosts which are rumored to haunt the 10th floor did!). The room also afforded a great view of the Old Red courthouse and Dealey Plaza - and of course; everything is within easy walking distance. Only drawback is parking - street parking is often available nearby; or if you don't want to feed the parking meters; there's always easy self-parking at the train station next door for five bucks; or a valet parking option the hotel offers for $15.Another plus is that this is not a noisy hotel (not much outside street or traffic noise can be heard); not a party palace like the Hyatt Reunion. It's quiet; low-key; laid-back; and easygoing. The staff is so helpful - if you need *anything* at 3am; they are there for you! They also offer a free shuttle van to help you get around downtown and are always going the extra mile to make sure your every need is taken care of. Also liked being able to turn off the a/c and open my window - most of the big chain hotels have those hermetically sealed windows! The Lawrence also offers a nice breakfast in the morning for free with Starbucks coffee; have a good restaurant in house; a business center with free hi-speed internet; a small workout room and pretty much everything you need. If you want a swimming pool; however; might want to look somewhere else. For my needs; the Lawrence not only met but totally exceeded my expectations. I will definitely return here on all of my future trips to Dallas.
109454,Carolg903,07/11/2008,Art Deco at it's finest My Husband I stayed at the Hotel Lawrence in December 2007 before flying out of state for the Holidays. The warm cookies and cold milk in the lobby were definitely a plus! Our room was very nice; the bed comfortable and we slept soundly. One plus; the hotel is directly across from the restored train station and within site of Dealy Plaza for those Kennedy fans! Would definitely stay again.
109454,Swyve,07/11/2008,Delightful and Charming! I must admit that I had some reservations about this hotel after my company booked our stay here. To my surprise; the Hotel Lawrence fit the bill. The staff was very friendly and gracious. My room; located on the NW corner of the building; featured outstanding views of the 6th Floor Museum and Reunion Arena. The convention center and dining of all choices were within walking distance. The only drawback. There were not enough of the fantastic chocolate cookies to go around! All in all; I would recommend Hotel Lawrence should you find yourself in downtown Dallas.
109454,JAGIN,07/09/2008,Hotel Lawrence; a great starting point. Hotel Lawrence
109454,simone500,07/02/2008,wonderful stay This is a lovely hotel. The staff was warm and helpful and I had everything I needed. The room was clean and comfortable and had free internet service. The shower was exceptional. The restaurant in the hotel has good food; or you are very close to the West End if you want to go out. I had a terrific experience here and will stay here again whenever I'm in Dallas.
109454,KatieStanley,06/28/2008,NOT Impressed. We just returned home from Dallas today- we were in town for a wedding and my husband was the best man- so our room was paid for...so seeing that we didn't have to personally pay for the place helps....but I was not impressed- the lobby was hot; the elevators were terribly slow- small rooms; tiny bathrooms...our bathroom door wouldnt close and the picture for the TV was very grainy...the place just didn't feel clean. To top things off...the only have ONE; yes ONE luggage carrier for the entire hotel...so we had to make several trips to unload. Will not return.
109454,Bootsy31,06/20/2008,Good value for the price I have stayed at the Hotel Lawrence several times on business trips to Dallas in recent months. The hotel is older; the rooms are small and the place is a little worn around the edges; but it's a terrific value for the money. The rate of $115/night includes free wireless access; a self-serve breakfast buffet with cold cereal; pastries; waffles and biscuits and gravy; and cookies and milk at 8 pm in the lobby. The staff is very nice and helpful; and there is a very good restaurant in the hotel. I do prefer older hotels; so I may be more tolerant of shabbiness but I still feel it's a good deal.
109454,TexasTraveler97,06/17/2008,Hate this hole This place is horrible!!!!! The elevator didn't work. The rooms are nasty. The blankets are stained. They park your car next to the train station. There are homeless people all over the place. The carpets in the hallway are not vacuumed. The hallways have peeling paint. Nothing has been kept up. Cheap motels along the freeway are better than this place. Any good reviews are probably from the hotel staff themselves. Never book this horrible hote; EVER!!!!
109454,charlesesnider,06/15/2008,Great shuttle service; friendly staff Offered a shuttle service to and from anywhere in downtown Dallas; about 3 mile radius I think and it was very efficient. Unlike other hotels it was not set on specific times; or had to wait until 8 people were on the bus; the shuttle was very helpful and if it was there; back from a trip; and you were ready to go;;;;the shuttle would take you there.Great showers; real different kind of shower heads that hit you from different directions - unlike anything I had seen before.Friendly staff; good valet service; clean rooms; good price.3 blocks away from Kennedy assassination site and 6 blocks or so from West End so good location.
109454,OnTheMoveLady,05/07/2008,Incredible Service! I'm a meeting planner who brought a small committee to Dallas for a working meeting. I chose Hotel Lawrence for its location (within walking distance of the West End) and its reasonable room rates and catering charges.The hotel has character and individuality. Travelers wanting five-star amenities and glitz will be disappointed. The staff; however; is so welcoming and thoughtful that I could never go back to one of the monolithic chains. When I ordered special meals for one attendee with dietary restrictions; the sales staff looked beyond my requests to go out of their way to buy special treats for her afternoon breaks. The deskman noticed that our party was going to be delayed in arriving at a West End restaurant; called the restaurant without our asking him to; and arranged to have our reservation held until we could get there. The restaurant had changed owners immediately prior to our arrival; so full-service breakfasts were temporarily unavailable; but the hotel's breakfast room served an enhanced continental breakfast that included the usual pastries; cereals; and fruits; plus biscuits and gravy; hard-boiled eggs; and Texas-shaped waffles;Cookies and milk are served in the lobby every night at bedtime. The bellmen are helpful and try to anticipate their guests' needs. While the rooms are not furnished in glossy modern styles and tend to be smaller than the typical world-wide chain; Hotel Lawrence makes the frequent traveler feel -- well; maybe not at home; but as though he was stopping over at a friend's house for a day or so. Of special joy to the business traveler; by the way; were the things Hotel Lawrence DOESN'T charge for: local telephone calls and 1-800 calls; wireless Internet access; and a daily liter of bottled water. What a refreshing change from the money-hungry big chains.
109454,OnlyUnbiasedReviews,04/17/2008,Look elsewhere for a good night's stay I stayed here when my sister was taking the bar in dallas. This is an old building and has an interesting old stench. The walls are very thin. The window occasionally made whistling noises when it was windy. One of the elevators was out of service during our stay. My bathroom was barely big enough to turn around in and the shower backed up EVERY time I used it (up to my ankles)....seems to be a common issue with this hotel. They provide free milk and cookies but they weren't very good. They did try to make the bar people feel welcome by giving out complimentary candy bars and writing utensils. The free breakfast they provided was just okay. My sister ordered room service from the restaurant below and said it was awful. They provide free shuttle service within 3 miles based on availability They also provide a free bottled water each day you stay there. BEWARE about PARKING.......there is none; unless you park in a parking garage which charges (I think) $8 each time you go out UNLESS you leave the garage before 6:30am then it's only $2.00 to leave.
109454,TexasGadget,01/31/2008,Worst Hotel Experience Ever We experienced a very dirty room; shower with a plugged drain;blankets on the bed tattered and torn and that was once we got into the room. The desk issued many keys to even find one that would work to get us into the room. Bathroom tissue boxes were filled with dirty tissues; extra bed mattress was filthy; and smelled with no sheets to put on it. One of the elevators malfunctioned with no phone inside to call for help. I could go on and on but the message I want to say is not to stay at this hotel. I feel badly that coming from out of town; I had to experience this bad example of what is listed as a Dallas luxury hotel on this hotel's website.
109454,MathiasStockholm,01/16/2008,Great hotel in Dallas I travelled to Dallas with my wife back in May 2003. We really wanted to stay in Downtown Dallas. We choose Hotel Lawrence.The hotel was very nice nad with a cozy atmosphere. Staff was really nice to us. Breakfast was included. And it was ok!Hotel Lawrence also has a free shuttle service to downtown sights and restaurants that we used. It was perfect.Visitor center was just 2 or 3 blocks up the street from our hotel.We really recommend the McKinney Ave Trolley that took us through all of downtown Dallas. It was exciting and fun!We also loved the Rodeo show of course. Try Mesquite Rodeo; about a 15-20 minute cabride or drive with your own car.
109454,JJ20071,11/24/2007,Just OK - nice room Bed/TV
109454,oreo2363,11/18/2007,Yuk...I don't get it........ Ok; I love an old historic hotel...Diskoll ( sp) in Austin; the Grove Park Inn; but this hotel is just an old building. It was built in 1925 and I love that; BUT BUT..it has not been updated...the carpet is gross; the elevator makes you feel like it's going to crash the cables squeak; but not in a good way. The Hotel bar and food closes at 10:00. We had no hot water the last day..I could go on..the main thing is I feel like this hotel is misrepresented..it is not historic it hasn't been taken care of..I wouldn't stay here again. I really can't understand how anyone would give this hotel rave reviews....
109454,CKCPA,11/11/2007,A hotel trying to be warm and elegant -- and almost succeeding. The sense you get from the Hotel Lawrence is of a hotel really trying to be warm and elegant -- and almost succeeding. The lobby and rooms are lovely and tasteful (my room on the 6th floor was renovated nicely). It is an older hotel; so you can't expect palatial rooms -- thank goodness it is not a glass rabbit warren like so many modern hotels. The location is terrific. You can walk to the convention center and DART is half a block away. You don't need a car. The front desk folk are all very kind. They hired for me a superb driver for the trip to the airport and had suggestions for running routes and restaurants. And now for some howevers: The front desk folk are not always up-to-date on information: They recommended a restaurant that had since closed (the replacement restaurant in its spot was perfect; though); little things in the room did not work (a desk lamp; the t.v. remote) -- but I didn't bother asking for repairs since I didn't need them. The continental breakfast; while abundant; does not meet their standard for elegance -- lots of pasty; white carbohydrates; canned fruit; and styrofoam cups. More healthy and more green-aware would be nice. They do serve great coffee; and there is a restaurant on the first floor. Their workout facilities are a joke; but they are located an easy jog from the Katy Trail (again; the front desk not too up-to-date on the status of the trail -- it's finished and fine!). My room was very clean; although a tad more attention to things like scuff marks and the elevator carpet would push this hotel into the hidden gem category.
109454,CB07601,11/05/2007,A good value If you are looking for a less expensive hotel in the West End; this is a great choice. Yes it is an older building that has had some updates; and yes the rooms are small. We stayed on the 3rd floor and didn't hear any noise during the night and we were very comfortable. The continental breakfast buffet that is included is above average. I parked across the street at Union Station for $5 - no problems (it's a little tricky to find as it is a small lot directly behind Union Station). The fitness room is very small - 2 treadmills; and a couple of other pieces of cardio equipment. The Texas Club fitness center is 2 blocks away though if you need a good gym. Stay at this hotel if you are looking for a less expensive place and an older building does not bother you. (P.S. - the drains work fine if you make sure you pull up the plug on the bottom of the tub!).
109454,CarmelitaPope,10/08/2007,Very disappointed - won't stay here again I was extremely disappointed in this property after reading the previous reviews. We stayed at Hotel Lawrence on OU/TX weekend; so the rates were inflated; especially for what we received; or didn't. HL could use some TLC. We stayed on the eighth floor; and the hallway and our room could use a removal of the many layers of old and painted-over paint and a fresh coat applied; and the woodwork throughout the property could use another coat of varnish. The carpets need to be replaced as well.Our room was tiny. They should remove the armoire to make it seem bigger. The closet is about 2 feet wide; and there is a canvas sweater holder in it. The only lock that worked on the door is the kind where you push the small metal arm that is attached to the door across the metal piece that is attached to the door frame. This would still allow someone to open the door a couple of inches.We tried unsuccessfully for 30 minutes to log onto the wireless Internet; then looked everywhere for the ethernet cord without finding it; and ended up calling the front desk to troubleshoot. We were told the wireless was down and that we needed the cord that is located at the front desk. It was not offered to be brought up to us; so my husband had to retrieve that.There were three pillows on the bed. We called the front desk to ask for another and were told the hotel was out of extra pillows.We also were only given two towels and washcloths. Didn't like our chances to get extras of those; so we didn't ask. Our tub drained very slowly; so we stood in ankle-deep water while taking showers. We brought this to the attention of the front desk attendents three times. Once we were told maintenence would be advised and the other two times were told it was because everyone was taking a shower at the same time and the pipes couldn't handle the outflow.There is no pay per view.HL is within walking distance of West End; so the two nights we were there; we were awakened around 2:30 a.m. by the people next door returning. (The documents the hotel had its customers sign upon check-in agreeing to keep the noise level down were obviously ignored.) The kicker to our stay is when we returned to our room approximately 8:30 p.m. that evening; after being gone for nine hours; we discovered our room door had been left standing ajar a couple of inches by the cleaning crew. After a thorough search of our belongings; fortunately we discovered nothing was missing; including the laptop left on the desk. We immediately called the front desk and again brought it to their attention when checking out; but nothing was said except; Glad to hear nothing was missing.You know when you walk into someplace and feel like it needed to have a really good scrubbing? That is how I felt walking into this hotel.On a positive note; the cookies were warm.I will not stay at this hotel again.
109454,binarybits,08/13/2007,A Great Stay Overall; this is a great hotel. As other reviewers noted; the rooms are a little on the small side; and the hotel shows a few signs of age (it's been around since the 1920s). But there were a ton of positives. The rooms were clean and well-decorated; the beds were very comfortable; and the bathrooms look to have been remodeled recently. The thing that impressed me the most was the fact that they don't nickle-and-dime you with extra expenses: free Internet access; free bottled water; free morning paper (the Dallas Morning News; not USA Today); free milk and cookies in the evening; and a free continental breakfast in the morning. It's a far cry from some high-end hotels that chage you $10/night for Internet access and $5/night for bottled water. The front desk staff was courteous and friendly; and the continental breakfast had plenty of high-quality options. And the location is fantastic--right in downtown Dallas and (for history buffs) just 3 blocks from the site of the Kennedy assassination.One minor complaint about the service: there was no hairdryer in the room; so i called down to see if we could borrow one. The front desk said they'd be right up with one; but then it took an hour and a second phone call before it arrived.Still; we'll definitely be going back next time we're in Dallas; as this is a charming; comfortable; and reasonably-priced hotel.
109454,bozo700,08/01/2007,Enjoyed It! I stayed here on my wedding night; and also brought family and friends. The general consensus from everyone was that the rooms are small (as noted many times already); but otherwise fine. Bathrooms are nicely done with a unique shower-head system that I've never seen before - nice touch! I didn't get to the lobby in time to enjoy the cookies fresh out of the oven; but I did grab some around 3am on my way in and they tasted just fine!I would definitely recommend the valet service. I believe it's around $15; and you'll probably spend that or more at a garage; plus it's nice not to have to mess with walking around that area at certain times of the day/night.Service was amazing. I dealt with 3 or 4 different receptionists and they all were fantastic.Another nice touch is the $1 bottle of water. You get 2 free in your room; and if you need more they sell them for only $1. You can't beat that; and if you are nice they give them to you for free anyway. I never paid the extra $1 for additional bottles; and I probably had 5 or 6 extra.Overall a great stay; especially for the discounted rate we had for our wedding party. I'm not sure I would pay their normal rates to stay; but I might consider it now that I've stayed there once. I typically like a king bed; and I don't believe this property has any of those; especially since fitting it in one of their rooms would leave virtually no space for anything else.In conclusion; great service and decent rooms (although small) make this place a fine place to spend the night.
109454,Niblick05,03/19/2007,I enjoyed it I was very pleased with the way my boyfriend and I were treated at this hotel. The breakfast choices were vast; the cookies and milk were downstairs every night as promised; and the staff was VERY helpful and kind. They always offered to bring anything I asked for to the room without a hesitation. I seriously don't understand where one of the reviewers was staying at but there was plenty of sitting room at the toilet! I think the room itself was a little small but for $80/night for a weekend; I couldn't ask for more. I'd definitely stay here again.
109454,robbi721,02/17/2007,Good experience all around We stayed during the NHL ALL Star Week Festivities. When we first got out of the cab we had a panhandler ask us for help; but after that we never had anyone ask us; but it happens in every city so it didn't scare me off in the least.Our check in was quick and easy. Our room was not spacious; but us 2 girls had more than enough hanging room for our clothes between the closet and beautiful armoire. The heat definitely was needed; as it was a bit more chilly in Dallas that week and it worked great. The bath was a bit small (not much room for 2 girls stuff in there). The shower while cool looking; you had to go fast because the hot water as often does in hotels; went fast.The breakfast variety was great - my friend loved the biscuits gravy; the waffles were awesome as well. Would have been nice to have fresh fruit though instead of canned. The cookies at night however; wonderful! When the shuttle would drop us off each night; the smell was intoxicating walking in the door.The shuttle service was pretty good overall getting us back and forth to the arena - I think there were about 20 people staying there and they made sure we got back at night if we told them to expect us. They also took us to the aquarium which is a must see for visitors; $16 for adults but well worth it.The Hotel is right down the street from Dealey Plaza so another must visit is the Sixth Floor Museum in what was the Book Depository. It was a truly memorable site for me and I wasn't even alive in 1963. It is also a short walk to the growing West End of the city with many bars restaurants. (the shuttle will also take you) I could see that being a great hangout in the warmer months. The YO Steakhouse was a really good lunch for us. Also ate at a sports bar in that area; but unfortunately I can't remember the name. The staff at the front desk was friendly and efficient with what we asked of them. Overall; I think we made a great choice in our hotel stay. It fit every requirement we needed for our trip; what more can you ask??
109454,CallMeMo,02/16/2007,OK but thin walls + terrible parking! I was in Dallas from Feb 9-11; stayed in Room 510Here are the Pro's and Con's of the Hotel:The Cons: The bad news first....1) The parking at the hotel is terrible! No signs telling you where to park. Found out its street meter parking (Mon thru Sat. $1.25 per hour; but free after 6 pm til 7 am; Free all day Sunday); Valet $15; or park at the Union Station (1/2 blk away) for $5 a day. No in/out priviledge.2) The walls of the hotel are paper thin; especially if you have loud drunks coming in at 1 am. You can also hear the shower running.3) My housekeeping was exceptionally poor. My first night my room was clean but missing pillow cases. 2nd night my room was missing towels. At 9 pm I had to go to the lobby to haul my own towels. 3rd night my room was not made at all. Hence; housekeeping received zero tip from me!4) The rooms are small. When they claimed it was like a European boutique; they meant it. The bathroom was tastefully done but small too! The toilet paper roll can be found under; and behind the sink. So if you have a bad back; you will find it hard to reach for the paper. There are some Pro's! Good news in staying here...1) There's free breakfast. The continental breakfast was daily and had 3 types of juices; coffee; boiled eggs; yogurt; cottage cheese; variety of pastries; cereals; biscuit gravy; and a do it yourself waffle. 2) The rooms had good storage. While its small; the 1 bed room had a nice armoire for my clothes. There's a hallway closet to put my shoes and there was an iron. The hotel also offered cleaning service (did not use); a good size desk; free bottled water (2 per day; and $1 for more); and free coffee and tea. My friend had the 2 bed/double room. She did not have a desk; but did have armoire. I would say a double room had the same amount of storage but not for double the people.3) The hotel offered hot cookies and cold milk at 8 pm. What they don't tell you is; they make 1 batch; and when its gone... too bad! I thought it would be replenished; so when I got there at 8:45 I was told I was too late. So if you want cookies and milk; get there at 8 promptly. 4) The location of the hotel is great (aside from parking). 1 1/2 blocks from the famous book depository; Reunion arena; and their metro system. If you need to be at the convention center; its about a 3 or 4 block walk. 5) Shuttle service. I did not use it; but they offer a shuttle within a 3 mile radius. I would suggest going to the West End. Plenty of shops and great restaurants. Some of the restaurants offer shuttle to the American Airline arena (as I was there for a hockey game).Overall its an ok hotel. I paid $107 per night; but the hotel charges 2 additional taxes; making my nightly rate like $129. Now that I've been to the Big D; I would probably stay away from Downtown and just drive in. We drove around Dallas and I think overall parking is a problem. Unfortunately when we were there it was cold (30 degrees F) and there's no way I would walk or wait for a bus.
109454,emdoc,02/04/2007,Would probably stay somewhere else Was booked into this hotel by the company paying for my visit. The room was very small and could use some renovation. The walls were thin and I could hear everything in the next room. Only one of the two elevators was working and it was very slow. I ended up getting my exercise by running up and down the stairs. The small exercise room had four machines crammed into it with barely enough room to get around. It didn't feel like there was any air circulation as another person and I were working out. I guess it can serve double purpose as an exercise room and a sauna. The free breakfast was decent and the free local shuttle was great. The free milk and cookies at night was also a nice touch. Housekeeping did not clean my bathroom one day and also forgot to leave any towels. The front desk was pleasant for the most part but gave me conflicting information when I inquired about a shuttle to the airport. The night before I was to depart; I called and front desk and was informed that I can arrange for an airport shuttle anytime and the cost would be $17. The next morning; I ask the front desk to arrange for an airport shuttle. He gave me the phone number but told me that airport shuttles require at least 24 hour notice and it was too late. He offered to call a taxi for me which would cost $40+. So I called the airport shuttle company myself and easily arranged a pickup. The cost...$17. The hotel calls itself an European boutique hotel but has a ways to go.
109454,MtgsMyLife,10/23/2006,Not Worth the Savings I had a group meeting at this property - the only thing I can say is - don't do it! The hotel's air conditioning went out while we were in our meeting; and we were boiling; but they did nothing to accommodate us; or discount the meeting room charge. If you do go there; put everything in writing...I asked for a couple dozen cookies and sodas on consumption and was charged over $12 per person!!! Get it in writing!The carpets in the rooms are stained and drains in the bath-tubs drain very slowly. The bedding is old; and pillows lumpy. The promised cookies and milk in the evenings did not come as scheduled and the breakfast items were slim. The restaurant on property was ok - but did not bill to your room.For the location; you are much better off at the Hyatt Regency. Cleaner and safer area.
109454,frankiefrodsham,10/16/2006,Thank goodness for the hotel Lawerence We stayed in the Hotel Lawerence for two nights between flights to South America. Thank goodness for all its great facilities as didn麓t feel Dallas had much more to offer. The hotel rooms were large and spacious; we did have a corner room which might make a difference. The bed was very comfy; the bathroom nice and generally well decorated. The hotel also has a good gym which we used everyday and free interenet for all guests. Furthermore breakfast was plentiful and enjoyable. A great hotel in a not so great city.
109454,bluebells22,09/08/2006,Bin I stayed here recently; it is a BIN; aviod at all costs.I checked several reviews and did not take it's advice and booked it.The front lobby is the only decent thing about this hotel; the elevators and halls are disgusting. The carpet in our room was stained and the room was really old and grotty.I do agree for the 6th Floor museum it was good; but check if other downtown hotels offer shuttle service and use them; this is not a nice hotel; we felt quite uneasy staying here; we checked out after one night. The food was poor as well.
109454,LindaD1,05/20/2006,Great ambience I spent three nights at the Hotel Lawrence in May when I was in town for the ASTD convention. I chose the hotel solely because it was 3 blocks from the Dallas Convention Center. For the proximity to my daily destination; it worked out wonderfully; the walk was easy and the hotel provided shuttle to those not inclined to hoof it.It is an old/historic hotel. The elevators are slow; the rooms not large. I had booked a room with a queen sized bed but when I arrived; only a room with two double beds was open. Wanting to freshen up and then go; I accepted it. I didn't enjoy the small sink and bathroom set up; since the shelves were made of glass and there was little space to set any of my toiletries out while getting ready. The bed was very comfortable and the linens nice. Even being on the 9th floor; the traffic woke me every morning; trucks and honking and such. Conditions: I also found three ants on the final evening climbing up the sheets of the 2nd bed! The paint on the floor boards was badly in need of a freshening; and the step down from the bathroom to the rest of the room was surprising for the whole first day. It was definitely an old hotel and not in the best of shape.I would not recommend the restaurant; Founders Grill. I ate at the bar my first night; while the service was good and friendly; the chicken caesar salad I ordered was bland and wilting. Another night I ordered a burger fries; with a side salad and a glass of wine. The food arrived but no fries nor wine. (though they did bring back these items quickly) It was also brought in a plastic grocery bag...like takeout; vs. room service. Not the style I was expecting.The warm cookies milk at night in the lobby were great; and I did enjoy the breakfast each morning too. From a convenience standpoint; the Lawrence is great. It's not a splurge hotel and it's not going to wow you.
109454,pcs51,01/31/2006,Hotel Lawrence good value The Hotel Lawrence in Dallas Texas is a good value for the money. We stayed there to attend a meeting at the Convention Center. The Lawrence is only 3 blocks away. It was a pleasant walk in the morning and evening. The West End restaurants are only 5 blocks away. One morning it was raining; so we got the hotel shuttle to take us to the convention center. The lady driving the shuttle was prompt and courteous. The carpets in the rooms and hallways are worn and in need of replacement and the bathroom is rather small. Overall it was pretty clean and the towels are sumptuous. Bed was comfortable. Would probably stay again.
109454,Sheraqui2,09/26/2005,Great hotel; ideal JFK location My husband and I recently stayed in the hotel while visiting Dallas. We were visiting in particular to do the whole JFK thing. The hotel was very nice; lovely clean rooms if a wee bit small but well furnished with everything you could need. We had a fab view of the book depository/museum from our hotel window and only had to walk a few yards to be standing in Deally Plaza. We also walked over to the down town area for food and drinks; which was only minutes away.Staff in hotel were very helpful and breakfast was pretty good.Would definately stay here again when in Dallas.
109454,searuncut,08/23/2005,Not bad for the price We stayed at the Hotel Lawrence for 3 nights while attending a wedding in Dallas. Although the decor was nice; it was easily the smallest room I've EVER stayed in--not kidding. My wife and I couldn't stand in the bathroom at the same time. The door barely missed the edge of the bed when we entered the room. With that being said; we only paid ~ $60 night (taxes included). We booked on Hotwire. The staff was friendly enough and the cookies and milk in the evenings was a nice touch; but I don't think it will be at the top of my list when we go back next time.
109454,ATripAdvisorMember,08/22/2005,Lawrence-Convienient The Hotel Lawrence was really nice. We took our 2 year old to Dallas on a train ride because she loves trains; and chose the Lawrence because it is directly across from the Amrak station and other west end activities. We chose right. The staff was great. They took us on the hotel shuttle to the aquarium and zoo at no charge. They even came to pick us up and were super friendly about it. If youve ever pushed a tired toddler in a stroller up hill; you know how nice a shuttle service is - however most west end activities would be in walking distance. Theyre just a few blocks over.The hotel was classy; but small. It seemed like everything was a mini version. It was well maintained though. We were skeptical of only having a queen size bed over a king; but it worked out for the best. It gave much needed snuggle time. :)All in all; you cant beat the price and service. It would have been nice to have more space in the lobby; rooms and breakfast areas; but I guess nothing is ever perfect. It was a nice trip; and we will stay here again for sure.
109454,jon160,06/27/2005,was charming; it's frumpy I've stayed at the Hotel Lawrence in Dallas twice a year for 3 years now; each time for 4-5 nights. When I first stayed there; it was a charming boutique hotel...no 2 rooms alike; fresh cookies in the lobby. That's still there; but the place is quite worn and shabby. The carpet in the hallway had the same litter at the end of the day; as when I left the room in the morning. The carpet in my room was so badly stained that I didn't want to lie down to do my exercises. The bathroom had paint peeling...the light in the room was not fully attached to the ceiling...and on and on.I'm going somewhere else in January 2006.
109454,ATripAdvisorMember,06/16/2005,Love the Lawrence showReview(3567282; 'full');
109454,aptbroker1,03/17/2005,Great value; great location! showReview(3282250; 'full');
109454,ATripAdvisorMember,01/17/2005,First time...LAST time showReview(3012172; 'full');
109454,Collieguy4,09/07/2004,I love this hote showReview(2517386; 'full');
109454,ATripAdvisorMember,08/14/2004,Won't be back showReview(2448998; 'full');
109454,ATripAdvisorMember,07/12/2004,A great surprise!! showReview(2291534; 'full');
109454,mrjanto,03/08/2004,Not as good as I expected showReview(1713869; 'full');
109454,ATripAdvisorMember,11/27/2003,A few problems here! showReview(1499745; 'full');
109454,ATripAdvisorMember,11/26/2003,Older but friendly and comfortable showReview(1499641; 'full');
109454,ATripAdvisorMember,11/24/2003,Very nice; friendly hotel showReview(1497493; 'full');
109454,lass,07/21/2008,Tolle Lage; gem眉tliche Zimmer showReview(18522898; 'full');
109454,lass,05/08/2008,Sehr netter Service bei typisch amerikanisch- durchschnittlichem Hotelkomfort showReview(16599089; 'full');
109454,lass,05/10/2007,gerne wieder -Lage des Hotels sehr gut showReview(11433163; 'full');
109454,lass,01/26/2007,En plein centre showReview(11389897; 'full');
109571,lmnTorontoCanada,10/07/2008,Decent Place; Decent Price This hotel is in an EXCELLENT location on Belt Line. There are so many restaurants to choose from; and all within a short drive or walk. The staff were extremely friendly and helpful; and although the room itself could have used a wee facelift; overall it was clean; and acceptable.The only disappointment was the continental breakfast which I thought lacked freshness (bread and fruit wise); but otherwise was edible.
109571,StickSister,10/01/2008,La Quinta Addison Quite a Deal Our weekend stay at La Quinta Addison was a pleasant surprise. Many hotels in the area are advertised as dog friendly; but this one truly is. We also got a great deal by getting reservations through the call center. So for the money and with no required fee for our 2 small dogs; we enjoyed our stay in the center of restaurants galore. The room was large enough with a satisfactory bathroom. The beds (double) were quite comfortable. The single king rooms may have a small refrigerator and microwave. Dorothy at the front desk was very friendly and took care of any questions and billing concerns very efficiently. There is a shuttle to the Galleria and areas within a 5 mile radius which is nice since you don't have to find a parking spot. The only negative is that the carpet wasn't very clean in our room and the shower curtain wouldn't hang right but since we had dogs; didn't complain about the carpet. I would stay here again.
109571,fjnovak1,07/10/2008,Very nice Stayed here one night in February 2008...great beds; large; spacious room; and the breakfast was one of the best i've ever experienced at this class of hotel - sausage; eggs; it was great. This La Quinta is centrally located yet off the main street; so its quieter. Pretty good price too considering the location; amenities; etc. Would stay here again in a heartbeat.
109571,billnict,03/22/2008,Reserved non-smoking but that's not what we got! We were needing a hotel room for one night to break up our trip down to Galveston for Spring Break with my wife and two teenagers. We had stayed in this hotel a couple of times before because it was a nice property; there's plenty of places to eat in the area; and their weekend price was definitely right..The first thing that didn't give us a warm fuzzy was the warning posted at the front desk by the local police department referring to the rash of cars break-in's that had been occurring in the area. I made sure we got everything valuable out of the car and parked it under a light in the parking lot.The big problem was we had reserved a non-smoking room and when we checked in I made a point of asking the clerk if our room was non-smoking and he said YES. When we got to the room it was apparent that the room had been smoked in at one time but it didn't really smell bad so we stayed. Early the next morning it became apparent that we were indeed on the smoking floor when someone in the adjoining room lit up and the smoke seeped under the door. Walking down the floor we could smell smoke so we knew we were on the smoking floor. We packed up really fast; ate breakfast; checked out and got the heck outta there!On my way out I walked on a different floor and saw that there was a sign by each of the room numbers on that floor indicating that it was a non-smoking room. Our room did not have the sign so that verified it. The thing that really bothers me is the clerk at the front desk lied to my face. It is unfortunate; we liked that hotel but we won't be going back.
109571,travelingwoman72,12/04/2007,Great!! This is one of the nicest La Quintas around. Although a little hard tofind; it was worth the trouble. Nice area of town close to lots of resturants and shopping. The hotel was very nice and clean. The continental breakfast on Saturday morning had sausage; eggs and was well stocked. Breakfast on Sunday morning was not as good; but still had plenty of items to choose from. As for some of the other reviews commenting on the airplane noise; I think that my family and I only heard one or two planes fly over. Not enough to lower my review. The bathroom was clean...the non-skid stuff on the bottom of the tub is a little worn and looks a little shabby; but no problems. My only concern was the doors were a little thin. You could hear people talking in the hall ways; and I am sure they could hear us talking in the rooms as well. Beds were nice and comfy. Front desk was very helpful with any needs we had. I would certainly stay here again!
109571,larichhall,12/01/2007,Very pet friendly We had to go to Dallas on a last minute business trip and after searching for hours to find a pet-friendly hotel; we settled on the LaQuinta. Most hotels in Dallas wanted a $75-$150 NON-REFUNDABLE deposit. Not only did they accept all 3 of my welsh corgis; they didn't require a pet fee or deposit. We were also very impressed with the hotel location; (close to many good restaurants; plus the Galleria); cleanliness and comfort of the King Suite.The staff was very courteous and friendly; and the breakfast was average: cereal; toast; bagels; juice; waffles; yogurt; coffee; etc.Only thing negative was the aiplanes. However; I didn't find them too bothersome; and slept very well. We will definately stay here again!
109571,Randarmax,10/22/2007,Bring the Lunesta! Okay; but not great. Okay- Hate to be a debbie downer here; but how this location gets such a high rating with airplanes flying over every 15 minutes is beyond me. I chose this location specifically based on TripAdvisor reviews. After all- I'm a member and reviewer. But surely I am not the only person to stay at this location that was unable to tune out the aircraft landing at Addison Airport up until midnight. My room was on an outside wall on the North side.Yes; the hotel is in a fairly safe area of Dallas; but there are some things you can trust my review for- mainly noise from thin wall construction. I asked if I could move my room but like most La Quinta personnel; I was forced to listen to the ol' Well we're saving this room for; and that room is in a different price range; and...so on. So I blew it off and went back to my room thinking surely the planes will stop sooner or later. Yeah right. The last plane I heard was around 12:30 a.m. and then I think I finally fell asleep due to exhaustion- ha. But if you can handle the buzzing of planes then read on. Here were a few other things I noticed. They extra door latch was very loose. One screw almost all the way out. So much for that extra protection even if someone had a working card key. There is also about a 1.5 inch gap at the bottom of the doors. You guessed it. More noise due to no door sweeps. Everyone walking down the corridor shared their conversation with me. I finally had to put a bath towel in the space; God forbid I need to get out during an emergency. The TV quality was just okay; fuzzy and blurry cable I suppose; but the sets looked old. Probably the worst surprise at this la quinta (and I've stayed at quite a few) was the cleanliness of the bathroom. The tub was pretty din-gey; is that how you say it? How about just plain old dirty like a shower stall at an athletic club. Yes- I took pictures and I'll post 'em if anybody REALLY wants to see them. Then the air vent in the bathroom was just filthy dirty with thick dust collected all over it. Looked like it hadn't been cleaned since the hotel opened probably. Uh; that would be never;... cleaned.So what was worth 2 stars? The breakfast of course. And the location was good. Look; maybe I just got a bad room- especially given all the other glowing reviews. But who can ignore the airplane noise. The girl at the front desk said- that the sound was not as bad on the second floor. ha ha. Yeah like I believe that. Oh well. I don't like planes I guess- unless I'm flying in them. Something to keep in mind when considering this La Quinta. Oh- and one last thing. The CEO was nice enough to invite me to fill out a survey through an email he sent- or his marketing machine sent- because I checked out a day early. Too bad the survey link would never open the web page to which I was supposed to respond. Just as well they can read my review here.I used to love La Quinta. Been a returns member since the early 90s. Loved the little cassette tapes they used to send out with stories on them and humor. But nothing stays the same I suppose. Maybe the real lesson here is to have 2 or 3 hotels in mind- show up and hang out in the lobby or your room for 15 minutes- long enough to identify if there are going to be any annoyances like aircraft or forgetful folks trying to force their way into your room- yes that happened at this location too. ha ha.Pretty hotel. Below average satisfaction.
109571,Raptortx1,10/21/2007,Nice Place and Location Stayed with a group at the hotel for two nights. Great location for entertainment and restaurants. The only downside is the property is on the flightline for Addision Airport and the planes can sometimes be loud. We liked the layout of the room the courtyard. The breakfast was good; but basic.
109571,lhargrave85,07/03/2007,Great hotel! Stayed at La Quinta Inn and Suites Dallas-Addison for 2 nights this past weekend and was very pleasantly surprised. Check-in and out was fast and easy. There are several entrances; so we were able to park right in front of our rooms' window and it was short walk to the exit. The rooms were spacious and beds very comfortable; but small. The bathroom was bright and spacious as well and even with 4 of us showering each morning; never had an issue with running out of hot water. Nice desk and high speed internet connection for laptop. Housekeeping was rather slow and we had to call the front desk twice on Saturday to get them to our room to remove the trash and dirty towels and give us clean ones. They finally came around 5:00pm. Both nights we were there; there were several younger children that ran up and down our hallway pretty late at night being extremely loud; but to no fault of the hotel. The continental breakfast was decent having fruit; bagels; muffins; pastries; yogurt; hard boiled eggs; toast; juice and waffles. The only drawback to this is the dining area is very small; so we had to take our food back to our room as there was no where to sit. Didn't use the pool; but we did take a look and it was decent sized and appeared clean. Very nice courtyard area too. Would have liked to have a safe in the room to store valuables; but for the price; that was okay. Close to tons of eating establishments and shopping. The Galleria Mall was only about 5 minutes away and easy to get to. The average rate for the 2 double bed room we had was $119; but I was able to book on Travelocity and got excellent rates of $49 a night. Well worth the price. The entire hotel seemed very well kept and new and staff was friendly.
109571,livinglearnin,06/24/2007,Great Value- Pleasant accomodations Good looks for low price and worth your time to try out this hotel. Located near the Dallas North Tollway and Beltline in far north Dallas; this is not your average LaQuinta-- it is much better. The staff is laid back but curteous. A shuttle van is available if requested ahead of time. The breakfast is plain; but better than many cheap hotels. The hotel serves people internationally so expect to see a variety of people; styles of clothing; and ages.What you see in the hotel's pictures is what you will see when you arrive. The hotel looks new which means it has good upkeep. The hotel primarily serves business people who work in the huge office buildings around it. When you are in the hotel; you feel as if you are in the countryside. There is a very large indoor couryard which has a gazebo and real tables if you want to side outside to eat or converse. The pool is decent in size. I did not swim in it but one of the guests complained of too much chlorine. The fitness center is small; but has something for everyone and a TV inside. The laundry room has 2 washers and 2 dryers and current cost $1.50 to wash. Soap costs $1.00.Now for the room. My room looked new; but had a serious dent in the door; the toilet flushed loud and hard (but it flushed) and the white underblanket on my bed had a sticky stain on it like gum or caramel. Since I was alone; I moved to the other bed which was clean. I found a small stain in the mostly white bathroom which should have been noticeable and cleaned. The bathtub; also white did not look clean at first then I noticed that the nonslip surface had worn off leaving dark marks. Everything in the room looked new. The heating and air system was great because it was controlled by a digital thermostat that I could control very specifically. The desk was serviceable with enough room for a laptop and books.The beds were my worry. They turned out just fine. The beds are firm with a mattress top. I awoke refreshened.The design of the room was pleasantly different. The rooms are small; but the design makes the most of the space so I did not feel cramped. A family or group would have plenty of space.This is the largest LaQuinta I have ever stayed it. It has over 300 rooms. The lobby is super large so if someone wants to stay up and talk at night; they can.The atmosmere is a mixture of business; family; and friends. The galleria mall is a short drive away-- very short.The hotel only serves breakfast; but they have established room service with restaurants to deliver from about 11am to about 10pm. I chose to book online after looking over the various offers put together by Trip Advisor. The going rate for the room is $119. I suggest calling the hotel to see what rate that they offer; then go from there to see if the online offered a better deal. The first night; the online service had the best deal but said there were no other rooms available after that. I talked to the hotel staff the next day and they said they had rooms available but the online service charged more than the hotel offered me. The hotel has a lot of rooms available so try to negotiate for the best rate. They need to fill their rooms and you are the one to fill them.The previous reviews from Trip Advisor helped me pick this hotel and I was not disappointed. Thanks Trip Advisor for being there. I have been using Trip Advisor for years and this is the first time I have thanked the company for its continued service to the consumer.What I did not like? I would like to see more maintenence repair on damaged areas like the doors to the room; stains on blankets and bathrooms; and repairs to damaged surfaces in the elevator. I would like to see a business center which surprisingly the hotel has zero. The hotel had wireless internet for its business customers which I liked. Also there were no shower caps in the rooms. Being on the 3rd floor; traveling downstairs to get the showercap was an inconvenience. The beds are small. The pillows are nice and fluffy; but small.I recommend this hotel for everyone.
109571,PinballTraveller,04/22/2007,Good location for food and drinks The best thing about this hotel is the location. There is a good selection of bars; restaurants and shops within 5 minutes walk.The hotel itself has friendly desk staff who phoned the room shortly after check-in to make sure evrything was OK which was a nice touch.Room was clean and comfortable with a good work area and a useful storage closet to put bags. There was no safe though; and nothing to secure a laptop to despite much searching.There are several swipe-card entrances to the hotel meaning you can park your car outside your room and still get into the hotel easily.Breakfast was OK but the only hot food was DIY waffles unless you used the microwave provided to heat up the hotdog rolls which seem to be impossible to get just right - either scalding or frozen. The breakfast is served in the lobby area which is light and airy.Recommendations to eat/drink: Thai Orchid just down the road has nice food; BJ's(!) brewpub across the main road has good beer but rather uninteresting and tedious food.
109571,Rico3201,03/20/2007,Why stay someoplace else? I stayed at this hotel for two nights with my wife and young daughter; for a family vacation.I had not stayed at a La Quinta in awhile and had to book this hotel at the last minute. I now think I need to stay at La Quintas as often as possible; if the experience is this nice! It is economical as well; in my opinion.One negative: the hotel is in the flight path of a small airport; possibly serving corporate jets. The noise of jets taking off or landing overhead was pretty loud; and sometimes in the middle of the night.Positives: the room was very big... lots of room for three people to move around. The hotel seems pretty new and fresh; very clean. The breakfast is another reason to recommend this place; especially if traveling with a family. My wife enjoyed bagels and fruit; my daughter and I enjoyed making and eating the Texas shaped waffles. There is an attractive center courtyard area with a pool and hot tub; although it was too cool to swim on this trip.The area around the hotel is exceptional. Lots of fine shopping (including the Galleria) and many; many nice restaurants. You are very close to Loop 635 and the Dallas North Tollway so getting anywhere else in the city is not a problem.
109571,sjd74,12/03/2006,Good hotel in a good location We spent a week in Dallas in Nov '06 to catch a couple of Cowboys games.The location was perfect for both travelling and dining; with over 100 restaurants within half a mile on Beltline RoadThe hotel itself is comfortable; but facilities basic; and the breakfast was plentiful.I would definitely recommend this hotel to anyone travelling to Dallas from out of town.
109571,faithrx,09/09/2006,Loved the hotel!! The rooms are clean and up to date!! I have stayed here several times and keep coming back because the price is good and the rooms are just great!!
109571,lass,07/29/2007,Un bon point de chute 脿 Dallas showReview(11455786; 'full');
109571,lass,09/28/2006,Empfehlenswert.... showReview(11348491; 'full');
1095744,MikeSutton,01/05/2009,Excellent hotel; impeccably clean; nice pools by beach Gardens of Mandira
1095744,EbonyPerthWA,01/05/2009,Fantastic location My husband and I stayed at the Mandira from the 26th December to the 2nd January. Overall we really enjoyed our time at the Resort the pools; restaurants; gardens etc are fantastic and for peak season there were plenty of sun lounges to go around. The resort had a mixture of families; couples and retirees staying there. We upgraded to the deluxe room with the outdoor shower plus club lounge benefits. The room was a bit older than I was expecting and could do with a bit of a makeover but it was very clean. The outdoor shower is a nice touch. The club lounge was great with free afternoon tea softdrinks everyday free alcohol from 5:30-7:30 every evening. You cannot fault the location of the Mandira its right on the beach and only a 15 minute walk into Kuta. The staff were extremely friendly and you could not fault their service. We ate dinner at the resort 3 times (in different restaurants) and the food was very nice. The breakfast is amazing with every type of food you can think of on offer. They also changed a few things every morning so there was some variety. My only complaint for the whole holiday was the bed in the room was extremely uncomfortable we both ended up with very sore backs!!
1095744,Hunter03,11/13/2008,A pleasant stay Just got back a week ago from a great week in Bali staying at the Mandira. Our room was the cheapest one (deluxe cottage I think) but had everything we needed in it - a huge bed; good air con and a small fridge. It was on the 2nd floor with a balcony overlooking the lovely gardens. The bathroom may have been in need of an update but it was always clean and we never had any problems with smells.One night we returned to find our air con not working and called maintenance who were up quickly to try and fix it. It seemed they couldn't find the probelm so they installed a brand new one. This was mainly done from the outside of our room and we had an even better air con within an hour so we weren't fazed by this.The 2 pools were great and there were plenty of sun lounges at all times of the day.Breakfast always had plenty of variety with about 8-10 hot dishes; fruit;cereals;pastries and bread; eggs any way you like etc. Coffee is poured at your table but we never had a problem getting one quickly. I'm sure this is just a safety thing as kids are also going backwards and forwards to the buffet and if people run into one another there could be a problem.Security was very good at the hotel and a lot of the restaurants we went to. Cars are checked underneath with mirrors.The beach out the front is great for surfing. There was plenty of swell which created decent size waves for surfers with plenty of white water for those just learning. The location is great with lots of restaurant within walking distance. Many of them have free wirless internet as well.Overall we were very happy with the service and standard at the Mandira. It is an older hotel so if you are looking for something newer you will have to pay more or move further away from the beach;
1095744,CherryBearCanberra,11/06/2008,Disappointing Mandira maintenance completing pesticide on gardens
1095744,muzz63,09/22/2008,Loved the Bali Mandira We were at the Bali Mandira for 2 weeks; we are a family of four; two children 18 17. My husband and I had a deluxe room which was lovely; service was great and staff friendly. The grounds were lovely and immaculately kept; any requirements on our behalf were seen to promptly. It was perfectly located with excellent surf opposite the hotel (which my son appreciated) and shopping and good restaurants within walking distance...The bar staff were bagus!!!! My husband and I have booked to return within a week of being home; you are very hard to please if you don't like this place.
1095744,Retrosurfer,07/26/2008,We will be back Parasol Restaurant on the Beach at the Mandira Open all Day.
1095744,broggo14,07/24/2008,Position Position Position Delux Cottage
1095744,mickandsando,07/01/2008,Nice hotel We stayed at the mandira in a deluxe cottage for 7 days in march;the room was clean and tidy;the grounds were magnificent;as were the pools.Breakfast was good with a brilliant view. If it;s a quiet holiday in a good position then this hotel is good value but if you like a fun atmophere by the pool or meeting lots of fellow tourists over a few beers then i would sugest you try elsewhere. This not a place for familes with teenagers or little ones as they would be bored(we didn;t see any there over 2 years old!). For the elderly it is a wonderful place; for me its back to the dynasty.
1095744,Erikiva,06/25/2008,Very Good I stayed at Bali Mandira with my friend for one week in February 2008. I really liked the hotel and; especially; the spa. Food in the restaurants was good and happy hours in the pool bar great. In addition; I really enjoyed the massages and other treatments in the spa (where prices were very reasonable). Rooms were big enough and clean.I can mention three cons:- the beach next to the hotel was quite terrible... this might be partly because it was very windy in February. However; I didn't find it at all tempting and therefore preferred the hotel pool- the hotel didn't accept USD100s that were printed before 1996. -during the first night of our stay there was an unidentified animal in our room (either mouse or rat). The personnel of the hotel took care of it and gave us a new room. Freaked me out; tough.
1095744,mizmac59,06/17/2008,Dont Waste Your Money on the Mandira After spending 4 glorious nights at the Watergarden Hotel in Candidasa we arrived at the Mandira and found ourselves (I was travelling with my mum who is 70; but very fit) totally dismayed with the Delux room they had given us. A tiny cramped brick block (cell) with no windows; our tiny little verandah; which had no shade at all; faced directly onto the red brick wall at the back of reception; affording us absolutely no view. The room had an overpowering smell of some kind of perfume; which after visiting several public toilets I realised was toilet freshener.We were moved to another room (it was actually a downgrade) which had a window and seemed a bit nicer. But again we had; from our verandah; a view of another brick wall. I am quite sensitive to strong perfumes and found this room had the same completely overpowering toilet freshener smell. I washed the tile floor down with wet towels but couldnt get rid of it; the entire room was soaked in the stink. We were forced to spend the night there as we had arrived quite late in teh afternoon and I was on the verge of being physically ill all night as I couldnt escape the smell.The room was absolutely full of mozzies. The breakfast was awful. The pool area was like Disneyland in peak season. The staff werent even all that helpful when I asked them about the smell in the room. Even the woman who checked us in appeared to be full of her own managerial self importance. Not impressed; I contacted our tour organiser and got us moved the next day. Horrible!
1095744,rosco1963,06/09/2008,great place to relax view from the restaurant at breackfast
1095744,JS9962,05/05/2008,Fantastic 4 star hotel We stayed at the Bali Mandira for 2 weeks in April in a deluxe room. From the start of our holiday to the end we were absolutely happy with the Mandira: The staff were always smiling and helpful and the gardens were cared for with great attention. Having booked a deluxe room; we had access to the Lounge; which was quite relaxing; and the parasol restaurant for breakfast with views of the indian ocean. Both features are definitely worth the extra money for the deluxe room. Also; we booked 'all inclusive' for our holiday. I know that it's possible to eat much cheaper outside the hotel in one of the many restaurants between Kuta and Seminyak; but we wanted a relaxing holiday without having to worry about where to get our food from. Looking back it was the right choice. The food was always very good and well prepared; the drinks were of very good quality. Still; we occasionally went to 'Billy's bar' right at the beach in front of the hotel to enjoy the sunset and have a cold beer..........
1095744,Baliadict,04/27/2008,"Absolutely Beautiful" Highly recommended for all ages My husband and our 2 children aged 14 and 12 have just returned from 6 nights stay at the Bali Mandira. Wow!!! It was absolutely beautiful and find it very hard to believe other travelers didn't like it. Maybe their standards are a little high!! When we booked our rooms through our travel agent we requested interconnecting deluxe cottage rooms. When we arrived we were taken to the club lounge for a welcome drink and told there were no interconnecting rooms available but the children could stay in a deluxe cottage room and that they had upgraded my husband and I to the Cottage Suite; This room was absolutely beautiful. It had a seperate lounge and dining room with massive bathroom; 2 TV's ; DVD players; 3 telephones; huge basket of fruit and a beautiful bouquet of fresh flowers. The children were only around the corner and the next day they informed us the children could be moved right next to us in interconnecting rooms. We were so happy. Our rooms were spotlessly cleaned daily and every single staff member was so friendly and happy. The food and drinks were of a very high standard as was the spa. I would recommend this hotel for anyone staying in Bali. The location is brilliant.....
1095744,ang484,03/31/2008,dissapointed and wouldn't stay again We stayed at the Bali Mandira for 7 days during March and would have to say I was very disapointed as had heard good things about it. I've always thought the Madira was targeted towards families so was shocked to rock up and see that there were NO other children and not only that; everyone was about 30 years our senior. I was also very disapointed in our room as I thought we had booked a deluxe room so when I arrived to a small; old 2nd story room; I was not happy jan! I questioned this with the hotel and it was not there fault as I had the room that was booked for me; it was more a problem with the booking company. Also being upstairs was a pain as we had our toddler(which they were previously aware of) with us so lugging a pram up and down was annoying; I asked if we could upgrade or go to a below ground room; and the not very helpful front desk staff said they were full.The breakfast was not great( this is my 5th bali visit so I have tried a few)The other thing is the pool looks like it needs a good clean and renovate( sorry but for apying a lot of money you would think this would be included)Positives:I loved the location of this hotel; the beach is awesome. Cold bintangs for 10;000Rp at Bruno's bar every night was so great and the lovely girls(hi Nancy and Fergie) I wouldn't say to anyone don't stay here; I think it would suit an older crowd and I would definatley reccomend a deluxe room.I just think that it is a bit pricey for what you get and it needs a bit of renovating.
1095744,willnino,03/18/2008,Pretty good value; great location Nice pool
1095744,Nonny16,01/19/2008,Would NOT recommend Mandira A friend and I stayed at the Bali Mandira for a weeks holiday. The twin room needed refurbishing. The beds were very uncomfortable; you can not adequately block out the sunlight for a little sleep-in; we had to boil the kettle on the floor as this is where the powerpoint was; and to top it off when we asked for extra pillows we were told the hotel had ran out. Although I loved the rainshower they have in the bathroom.We had paid extra to have the club benefits; but I do not consider that this was worth it. The afternoon tea is not replenished; the cocktails are too sweet and poor quality alcohol - that is when a staff member is available to make them. Also none of the choices are rotated; so after a couple of days you would appreciate some variety.Only two internet terminals so a lot of waiting.Upper level pool had a nice view; but it was too hard to get any service up there. The ground level pool is small and you had to reserve a deck chair with a towel before you went to breakfast - which is ridiculous! The breakfast was very nice!!Nyepi Day (like a public holiday) was on when we were there - (take note - it is ILLEGAL to leave your hotel grounds on this day). The hotel served a buffet dinner and did not have enough seats so were turning guests away!!! Parents were begging for a plate to take back to their rooms for their families dinner as the were forbidden to leave the hotel!! Good location; but not worth the overall cost.
1095744,PerthGinger,12/23/2007,Private courtyard room We decided on spur to have a week's holiday. Usually we are intrepid travelers; not the resort type at all; but have to say how relaxed and easy it was to stay at this resort.. We booked the private courtyard room which was fantastic. The outside area was as big as the inside rooms. Half of it is covered and half open (and yes still private even though you have many floors above you- they can't see). The size of the outside bath was for a very roomy two and we used it as our own private pool and never used the inside shower as it was so beautiful showering outside. It made for a very romantic week....The air conditioning was fantastic to walk back into after steamy outside conditions. Girls; take your own hairdryer as the room one is very slow - I have short hair and gave up using it altogether...The hotel has their own beach towels so don't take any - save room on packing.It was lovely to be right beside the ocean. There are no hawkers in the hotel and there is security at all entrances. The gardens are immaculate and tended to continuously. The sunsets are beautiful from the front of the hotel with great bar service. The staff are very friendly and are keen to practice their english/german/japanese with all.A fantastic week's break made special because of the type of room; gardens; vanishing pool and friendly staff.
1095744,kangas,09/16/2007,Why stay anywhere else ? Have just returned from the Mandira - took my mum (75 years old) and Aunt (65 years); they are both planning their return trip next year. There was not one thing to fault about this wonderful place. Location excellent; staff are the friendliest I have come across; Food - excellent and our superior room was beautiful (I did regret that we did not have a balcony). So please dont stay anywhere else - just head for the Mandira
1095744,Tilakdutch,08/26/2007,great charming place to stay pool on roof (you can see bottom pool also)
1095744,jacquiath,08/22/2007,Absolutely Great %th time here !! I have stayed at this hotel 5 times; always at Easter and LOVED it! It is away from the hustle and bustle of Kuta; but still plenty to do. The cottages are the best place to stay; after the first year we got a free upgrade; and even the porter who doesn't speak English too well remembered me!! The rooms are clean; great outdoor bathrooms with plants etc (still private). The buffet breakfasts are great; with a blind man or his brother playing local music every morning on a` wooden xylophone (sp??)You can walk to plenty of shops and markets; and bars and restaurants - all close by. There is a couple of general stores and 7 11's for cheap takeaway beers and snacks.Can get massages at the hotel spa - they have different specials each day for the Spa - pricey-but a beautiful experience. We got more massages across the road at the beach - much cheaper!The bar snacks are pricey as you would expect; but we had quite a few club sandwiches and hamburgers when we couldn't be bothered to go down the street; and they were lovely!They have two pools; the newish top pool with a spa and plenty of shelter if you don't want to be in the sun all day. Can stand in the pool and gaze out at the ocean as it is up a level - beautiful!They have happy hour at the bar every night; which is a great way to meet people and relax before you go out to dinner.Once a week (Friday night I think) they have a BBQ buffet - we didn't like the food much; so we just watched the entertainment and ate elsewhere.I got some great leather jackets made up each time; from French Leather (just around the corner) - and every year he remembered my name - amazing!! I found out that he married a girl from Newcastle - and he is very aware of quality and price we would expect in Aust.I only just discovered Trip Advisor; or would have posted this earlier. I went to the Mandira firstly with a girlfriend; as a single person; and the next year with a group of 8 people - from ages 30 to 60; and everyone loved it. I have since been back with my husband who had no desire what so ever to go to Bali; and he couldn't rave about it enough!!It is a great place for older people; families; middle age and if you are not into the full on party scene - young ones too.I can't rave enough about the place - over the years it has been improved greatly; with the Cafe and the second pool and Spa. It is great.I tried to book last time directly with the hotel - but they never returned my email - so went thru an agent and got breakfast included and a couple of nights free; so was good value. (Book with breakfast included because it is more expensive to pay for it there if you don't)
1095744,travelreviewerSF,04/17/2007,Poor value at the bali mandira I just returned from a 3-night stay at the Bali Mandira. We stayed in 2 deluxe rooms that were clean and comfortable with cute rainforest-like shower areas with rocks and green plants at the rate of $125/night. This rate included an airport pickup; breakfast and free afternoon cocktails. Some of the problems we faced that are detailed below would have been overlooked if we had not been paying such a high price. Hotel Environment: The hotel is a medium-sized resort. It doesn't feel small and intimate like a boutique hotel but it also avoids the sterility and corporate feel that one might feel at a larger resort. The grounds are pleasant with plenty of beautiful flowers and greenery. Service: While the service at the hotel generally is excellent; we had some issues with the service at the front desk. My traveling companion was taken to a room during check-in that was not fully cleaned and prepared for her arrival. There was some uncertainly as to whether the room was occupied. We eventually both settled into our accommodation and didn't experience any other issues with front desk staff until check-out. When we left the room; we left the key card in the door. When we were informed we had to return the key to the front desk; we went back to the room to search for the key and it had been taken. Rather than deactivating the key; the staff charged the equivalent of $10 USD to our account and refused to negotiate with us. While our experience of the hotel was average; this left us with an unpleasant impression. Service at the spa; the poolside bar and the Parasol restaurant however was stellar. Food/drinks: As mentioned above; free cocktails were included in our room package. The cocktails actually served were sickeningly sweet with poor quality alcohol. Best to avoid these headaches in a glass. Furthermore; the juices served at the hotel generally were all overly sweetened. Breakfast was fine. Eggs; omlettes and pancakes are made to order. Also a variety of delicious fresh fruits are provided. Cheese is provided too; but it is of the processed; individually wrapped slices variety. The lunches and dinners we had at the hotel were mediocre at best. Best to venture out to external restaurants for your meals. Clientele: The guests at the hotel were made up mainly of families and older people - a population the hotel seems well-equipped to serve. Location: Kuta is visually assaulting - developed in the worst ways with lots of fast food restaurants; KFC; Pizza Hut and other US chains and some real architectural eyesores. After traveling all the way from the US; and bringing friends along to bali; I was very sad and disappointed when we pulled into Kuta. Legian is a bit quieter; but still too close to Kuta and it's difficult to enjoy the beach as one is consistently approached and hassled by people trying to persuade beachgoers to purchase massages and manicures. We enjoyed our stay in Ubud much more. Perhaps our experience of the bali coast would have been different if we had stayed on another beach; further from Kuta. Value for money: Poor. I would pay no more than $60/night during high season at the bali mandira. The $120 we were charged was far too high.
1095744,loznbails,03/29/2007,Wedding @ Mandira! Sunset at the beachfront ceremony
1095744,tarynsmum,03/12/2007,MANDIRA STILL GREAT Just stayed at Bali Mandira again after an absence of 9 years (some of the staff still the same and still remembered our family!). Stayed on second floor of one of the 3-storey newer rooms at the back of the hotel. Really big rooms; fair walk to the pool/beach etc but great for ducking out the back onto the street.Buffet breakfast included every day was excellent; staff are great; can't fault this hotel; location is also great. usually stay next door at Legian Beach Hotel; but will return to Mandira next time. BALI IS STILL FANTASTIC!
1095744,xenixxay,12/04/2006,a light in dark bali just got back from the bali mandira; was great!Liked:-The security. Before our taxi could enter the hotel grounds this guard came out and used a rod of some sort with a torch and a mirror to check beneath the car for bombs or additional passengers.-Cleanliness Decor. You can choose between a modern room or a cottage. Modern room is lovely; clean; nice lighting; ok beds; very nice bathroom. Cottage rooms come with chairs and a coffee table outside I think; and modern rooms have either a terrace; a balcony or a raised platform inside the room. A definite A.-Food. While I did not get the opportunity to order room service; do try the Parasol Pizza from the Parasol Restaurant; just remember to tell the waiter to minus the garlic which comes in huge chunks sprinkled on the pizza.-Location. The hotel is located right on the beach; and you can walk down to the beach without leaving the hotel grounds; whereas hotels like the Hard Rock have to cross a busy road. Many sunbeds facing the beach yet out of bounds to outsiders; very very nice; just watch out for the bird [----].Did Not Like:-Lack of View. None of the rooms have an ocean view; which is a waste. The modern rooms look out onto a plain concrete verandah which is inaccessible. -Mosquitoes. While I did not get a single mosquito bite during my stay; I either saw the same mosquito about 4 times or 4 different mosquitoes. -The hotel staff did not replace our shampoo; bath foam or tissue even when it ran out. While this may sound trivial; any hygienic person cannot survive without bath foam. Tips: Dont get too drunk or into trouble. One of our taxi drivers told us about the traditional police (who dress entirely in black). Apparently there was a case when a Caucasian man got drunk and picked a fight with some local gangsters. Then the traditional police came along and; quoting the driver; crick crack shoop chop. The tourist then lodged a police report; but there was no case.
1095744,EllefromWA,11/06/2006,Bali Mandira paradise!! Just returned from the Bali Mandira; and have to say that it was EXCELLENT!! A friend (who is a travel agent) and I got a great deal on a Deluxe room for 7 nights; and we had a fantastic stay - considering this was my first trip to Bali; and I was pretty uncertain of my new surroundings; the staff and atmosphere put me immediately at ease. The room was really lovely and cool; and very clean - I think that the Mandira has impeccible standards when it comes to presentation. You will see gardeners gently sweeping fallen frangipanis from the grass outside your room each morning - it is totally divine...This hotel is pretty flash - probably beyond my normal budget had we not got a good price - and perhaps not the ideal hotel for a young person wanting to have the full-on crazy Bali experience (for example; this hotel does not have a swim up bar!!). Having said that; though; we had some great nights out in Kuta and were easily able to taxi home for about 10;000 rp (about $2); and it was such a pleasure to come back to a cool; airconditioned room; have a shower in the amazing rock walled bathroom; and then order some fantastic room service (which is always fresh; hot and delivered quickly - bonus!). We also had some great laughs with the staff working there - I can honestly say that Balinese people must be the friendliest people on the planet!We ate in the restaraunt twice (Parsols) and found the food and the service very nice - the menu is quite westernised; though; which is by no means a criticism. We ate breakfasts in both the regular and deluxe dining rooms; and there really wasn't that much difference between the two (besides the egg and pancake chef in the deluxe - he makes anything fresh and to your liking!). We also had Club Benfits included (free morning/afternoon tea; free cocktails; etc) but didn't use them - the room is quiet and a bit TOO peaceful; so we prefered to head towards Kuta for our evenings (I recommend Espresso Bar on JL Legian!).We also took advantage of the in house spa; and spent two luxurious hours being scubbed with grated baby coconut; massaged with essential oils; and enjoying the quiet and the warmth of our private treatment room. The spa is expensive; I guess; compared to others around Kuta; but we felt very safe and pampered (plus we charged the whole thing to our room; so we didn't have to deal with the messy business of cash till the very end - another bonus!).Basically; the Mandira is somewhere I would recommend to any one looking for a quality escape in the heart of Bali - it is close to the heart of Kuta; but not too close... luxurious; but not over the top... and the service and staff are easy; relaxed and very natural. I will definitely be coming back; regardless of the price!!
1095744,DennisT,10/13/2006,Planned to stay 4 nights; but left after 8 nights...
1095744,satch79,10/06/2006,Wedding at Bali Mandira We held our wedding on the 19 of August in Bali Mandira. The location is superb; right by the beach. The weather was wonderful. All the staff were very helpfull and warm. Half of our family stayed in the superior room and we stayed in the suite room. We like how the rooms are laid out in this hotel because its less intimidating than other big hotels. The superiom room was standard; the bed was comfortable and i put A for the cleanlines. All the facilities in the room were working so we had no problem with that. The suite room was lovely. It had a huge bed; spacious living room; dining table and also spacious bathroom. It had a jacuzzi BUT; it has no warm water.. what a shame. It also located in the open air so there were many leaves from the tree; a little bit uncared for. Although we met one staff who clean our room and as soon as he knew we wanted to use the jacuzzi he said; he will clean it and he did. The pizza in the parasol restaurant was lovely. The food at our reception was yummy. Everyone loved it. The flower arrangement was beautiful; all fresh; no complaint at all. everything was perfect; also the weather. We also had a great photographer. If any of u want to look at the photos; go to www.ourlifesadventure.com not many photos there but we gonna put more in the near future.CheersPrast
1095744,Cookie80,01/03/2006,excellent bargain We stayed at the Bali Mandira two weeks prior to our wedding in Bali. We payed the extra 10 dollars for the upgrade to a deluxe cottage; and it was well worth it. The cottage itself was nothing special; not a lot of natural light came in; so it was quite dark and cold a lot of the time; however the bathroom was terrific! It was half enclosed; half open air; so you could stand in a little rockwalled shower; with tropical plants surrounding you and look up at the clear blue sky! Also included with the upgrade was access to the lounge area; which provided soft drinks and cakes free all day long; with a happy hour from around 5 to 7 with free cocktails - my husband was in heaven! The location is terrific - the beach is separated from the hotel by a pathway; however the beach itself was immaculate; a big change from the last time we stayed in Legian. Although you are only a short stroll from the main shopping streets; the hotel itself is very quiet. The two pools are fantastic; particularly the one on the roof top; and at nighttime; the candles on the tables that surround the other pool from the restaurant give it a really nice ambience. We were so happy with the Mandira; we will definitely stay there again.
1095744,mahzehoo,03/17/2005,Hideaway on the beach (almost) A great find in hectic Legian. This hotel is tucked away from the noise and activities of this area; and is on beautiful grounds; with only a road between the hotel and the sea. The road is closed to traffic; so consider it a pathway. There are two pools; and the public areas are very attractive. The service is excellent; and everyone is very obliging. Our ground level room was set in the gardens; in a block of 8 rooms; 4 upstairs and 4 on ground level; with private entrances. There is a small patio attached to each room overlooking the tropical gardens. The room was very comfortable; with a safe; mini bar; TV and a/c. The bathroom had a permanent opening to a teeny atrium; so it is always warm; which I found strange but it was okay. Breakfast was included; and they provided a tastybuffet in the restaurant overlooking the pool. There is a spa but we didn't use it. We went to the Secret Garden Spa in Legian which is excellent and very reasonable. The beach was a disappointment; as it didn't look clean; but it may have been the effects of the tsunami. There are many hawkers on the beach; so we opted to spend our days at the pool; sitting under the palm trees; or even in your own gazebo if you get to the pool early enough. This is not a luxury hotel; but very adequate and good value for your money.
1095744,澶ч瓟鐜澶ч瓟鐜adiv,12/28/2008,銈嗐仯銇熴倞銇俱仯銇熴倞 showReview(23050547; 'full');
1095744,lass,09/17/2008,銉愩儶姘楀垎婧€鍠?#x201d; showReview(20753144; 'full');
1095744,lass,03/12/2008,銇婃墜銇斻倣銉涖儐銉櫔 showReview(19169424; 'full');
1095744,lass,10/18/2007,瀛愰€ｃ倢銇фソ銇椼倎銇俱仐銇?#x201d; showReview(19165574; 'full');
1095744,lass,06/13/2007,銇婂嫥銈併伅鍑烘潵銇俱仜銈撱伃銆?#x201d; showReview(19161373; 'full');
1095744,lass,06/13/2007,銇层仺銇ㄣ亰銈娿仢銈嶃仯銇︺亜銈嬨儶銈俱兗銉堛儧銉嗐儷銆?#x201d; showReview(19161368; 'full');
1095744,lass,05/06/2007,銉囥儵銉冦偗銈广儷銉笺儬銇屻亰銇欍仚銈併仹銇欙紒 showReview(19161019; 'full');
1095744,lass,01/30/2007,銉愩儶銈夈仐銇曘亜銇ｃ伇銇?#x201d; showReview(19160119; 'full');
1095744,lass,01/19/2007,銉炪兂銉囥偅銉┿€€銉涖儐銉紗銈广儜 showReview(19160030; 'full');
1095744,lass,02/27/2004,銈ㄣ偝銉庛儫銉笺仾銉涖儐銉仺... showReview(19925528; 'full');
1095744,lass,09/12/2003,銇撱伄銉涖儐銉伅銈炽儐銉笺偢... showReview(19921231; 'full');
111418,UndrH2O,01/05/2009,high class on a budget My husband and I are both in graduate school; while working full time; and decided that after finals we would take a weekend to get away. I bought tickets to the Blue Man Group at the Charles Playhouse; and found a deal to the Park Plaza (nearly next door) for $99 per night. We booked a Saturday night in December. The hotel is VERY regal; full of history; as can be seen in the chandeliers and mouldings; and original tile in the bathroom. The room we booked was; understandably; very small; but completely sufficient. It needs a little updating; but it was more than sufficient for our needs. We didn't utilize the restaurants; shops; or room service; so I can't speak to those aspects of the hotel. Check in was easy; no problem. We found our room with little difficulty. Bed was VERY comfortable; and there was a plethora of pillow choices. Cable was great; nice deep tub in the bathroom; everyone was pretty friendly.The one main downside of this hotel was that the walls were VERY thin. We could hear arguments going on down the hall; and we could hear EVERY word. I've never come upon this problem before; and was a bit confused as to what to do. Eventually it just stopped and everyone; presumably; went back to sleep. Other guests were stomping their feet on the floor and banging on the walls to get them to stop; but they were obviously intoxicated and oblivious. It was 2 AM. We could also hear other guests down the hall having a completely different and seemingly more pleasant interaction. Very clearly. I'm not sure if it was the clientelle was that there that weekend of if the walls are particularly thing; or a combination. I like to go away and be alone; but this aspect made it difficult to feel like you're alone. You were aware of everyone all of the time. It might be different in the upgraded tower rooms; but certainly not in the cheap seats.Otherwise; we really love Boston; and love to visit; just not sure we would go to the Park Plaza again. We went for a little of Old Boston on the cheap; which we were able to achieve.
111418,MB6td,01/02/2009,Just OK... Nice bed and large room
111418,jesslca321,12/31/2008,Highly Recommend Great hotel! Everything is within walking distance and it's one block from the park. Hotel has restaurants; bars and a nightclub. Rooms are large and we even had 2 bathrooms in our room. For the price you can't beat it; it's a 4 star hotel. Will defintely stay again;
111418,SuNWLondon,12/16/2008,Spacious room We stayed here for 3 nights and were very pleasantly surprised by the size of the room; 2 queen beds and 2 separate bathrooms - this maybe due to the fact it was upgraded from a standard room when we checked in. The beds were very comfy; lovely good quality linen; but no mini fridge. Location was very central and walking distance to major sites; nearest T Stop (subway stn) is Arlington. Staff were very nice and friendly and overall stay was very nice.
111418,CorkJenken,12/09/2008,GREAT HOTEL this is a great hotelideal locationvery friendly staffrooms fantastic
111418,JonathanRowe,12/08/2008,Superb stay ! Boston Park Plaza Hotel
111418,kyoto5301,12/07/2008,Affordable; Great Location; A Few Details Missing I recently traveled for business to Boston; and the meeting was at the Park Plaza. It was a pleasant surprise to be at a hotel right in the center of town. The Park Plaza is perfectly located adjacent to the Boston Common; Newbury Street and Comm Ave at the top of Arlington Street with lots of shopping; restaurants; T (subway) stop; and points of interest nearby. The lobby is nice. The room was quite small; with a small bathroom as might be expected for a vintage hotel such as this. Everything was very clean. However; upon check in; the room was extremely cold. Someone came from engineering within 30 minutes and solved the problem by turning up the steam heater in the bathroom; which helped. They had tags to hang on the door to get a newspaper daily; and while they took the tag; the newspaper never appeared during my two night stay. Worst of all; was that I hung a tag out to order a room service breakfast-I also called room service to let them know the night before; and they assured me; that this would guarantee that the room service breakfast would arrive as requested. Unfortunately; that didn't happen; and when I mentioned it; the person said oh yes; unfortunately that happens (though they did bring me breakfast; a bit late but I made it to my meeting). In summary; for the price and location; this is a perfectly alright place to stay; as long as you can roll with the punches when it comes to ironing out a few details.
111418,knitter06,11/23/2008,mixed bag Stayed here 2 nights for a conference. I generally like old hotels; but have very mixed feelings about this one. The room was small; which was OK; and the bed was great. Room was clean. But the bathroom was a challenge- you were smack up against the TP rolls when using the toilet; and the sink faucet did not come out far enough so washing hands; etc. meant some wrist contortions. It got to be quite annoying and uncomfortable! There is no free internet service of any type anywhere in the hotel. Their cafe is small for such a large hotel. I would not like to stay here again if all the rooms are like this.
111418,jeff1232,11/23/2008,If you want to sleep; don't stay here I've stayed at this hotel many times for business and this was the worst. My room was on the 5th floor over Whisky Park which is an in-hotel bar/nightclub. It's right next to the check-in area. I checked in at 10:30pm and when I got in the room; I could hear and feel it vibrate from the bass from the music in the bar. At 11:15pm I called down and asked when the music would stop. Very soon I was told. At 12:30am I went downstairs and the music was so loud I could hardly talk to the person at the front desk. They said that nothing could be done and the bar closed at 2am. I spoke to someone at the front door of the bar and I think they actually turned the music up.4 floors above the bar and my room was vibrating and I could hear the bass. The hotel will do nothing. If you want to sleep before 2am; avoid the Park Plaza.
111418,junesun911,11/20/2008,Nice Hotel!! Booked this hotel through expedia since they gave such a great deal on it. Read some reviews and was kinda iffy..but im glad i picked this. i got 2 rooms...one for 2ppl and one for 4girls (which i was in). i found a coupon for Expedia online so i used the coupon deduction to move us up to two DELUXE double rooms. Best idea yet...the rooms were SOOO big!! the beds were huge..2 bathrooms per room (the bathrooms were a bit tiny..only one person at at time fits..but HEY..they give u TWO of them..so who am i to complaine! the hotel is very old world regal..kinda like THE PLAZA feel (in NY) piano bar; elegant lobby. We parked our car one block up at the public parking since the hotel valet was a little bit 2 expensive; all in all i like the place alot..it was clean; big; classy and near alot of great resturants. Very close to NEWBERRY street and the T was about 3 blocks away.
111418,coachcorrie,11/16/2008,Nice Hotel - Terrible Rooms! The location of this hotel is its best asset! We were able to walk to everything in Boston Common and surrounding hot spots and get cabs for only the real far-away places like Fenway and the harbor. The lobby and hotel amenities are okay and average -surely not of park plaza style and comfort (like we had expected for the $275 a night rate - and that was the hotels.com special rate!). Most of the hotel staff are rude and impatient with tourists. The rooms were by far the most horriable experience we've had in a very long time. There was definately a mold problem. Our air conditioner was of poor quality and not even working. The room was damp; smelly and the bathroom was the size of telephone booth! You had to turn the shower water off to soap up because there was no room to manuever with bathroom products while bathing - very bad! The pictures on the site do not show you the amazingly small/issues of the rooms. Granted it is an old hotel from the 1920s so location was great - but because it was rennovated we expected more from the Park Plaza company. The price was way too steep for the quality. My guess is they are charging this high because of its location. Try the Marriott or Raddison - which is one block from this hotel - same location better price and quality.
111418,Thorsten12,11/16/2008,Enjoyed it! Really liked the hotel! Very good location and within walking distance to many interesting sightseeing points! Our room was very spacious and clean....we had two double beds and an extra bed...the beds were absolutely great! There were also two bathrooms not very large but really convenient! The concierge was very helpfull and friendly! We enjoyed our stay!
111418,spillersm,11/12/2008,Not so great This hotel is located in the Theater District; right across the street from Boston Commons. The Freedom Trail starts about a five minute walk from the hotel. Also convienant to grab trolley tours; gray lines; Boston Ducks. About a 15 minute walk to Faniual Hall Quincy Market. I got a room with a king bed; which made the room extremely small. A friend had double beds and their room was larger. My room was so small; you couldn't open the dresser drawers all the way. There was barely enough room to get in between the bed and dresser. In the bathroom; you had to manuver between the toilet paper holder and toilet. It is a small room and bathroom. I am a light sleeper and didn't hear alot of outside noise; although the hotel was busy. Shower heads are excellent.Some of the staff was a little rude. The female consierge (I think her name was Ashley) was very kind and extremely helpful. The male consierge was a little rude and hard to work with. Got lost and tried to get directions from security; and found them hard to work with.
111418,WestCanTraveler,11/11/2008,Nice hotel; below average rooms Stayed at this hotel for a conference and it certainly seems well prepared for this kind of visitor. The public spaces and meeting rooms are all of a high standard; staff well able to deal with the volume of guests and all remarkably friendly/helpful. In-hotel restaurants are varied but pricey; a better option is the right next door Au Bon Pain that allows for a quick and inexpensive meal any time of day. I did eat a couple of meals in hotel restaurants and food and service were both very good.The rooms at the hotel are another story; however. Small; ordinary; and--at least where I was--very very noisy. I could hear the phone ring in the next door room as well as any coughing etc. Doors along the hallways in desperate need of oiling instead of the squealing noise that each of them seemed to make. And the heating system was so loud; I turned it off and had a cold room instead. And there was no way to lessen the incessant street noise outside. I seldom have trouble sleeping when I travel; but this was not a good experience. One positive: the shower in the bathroom is really good--two power heads; as others have noted. But the bathroom was tiny--closet sized (and it must said that the closet in the bedroom was less than closet sized--also tiny) and dated. I liked the original tile floor but toilet/basin/faucets needed upgrading. The shower curtain had a number of small; but nasty stains. Both the bedroom and the bathroom desperately deserved a fresh coat of paint--I've seen dorm rooms in better condition. Overall the room seemed out of step with the public areas of the hotel and the hotel's image of itself.
111418,Tworabbitz,11/04/2008,Great location My husband I booked a one night stay in Boston and chose the Park Plaza for its location: near Boston Common; Newbury Boylston St. shopping. Our room wasn't ready upon arrival around 3pm. They said it would be ready about an hour later. No big deal; we went out for a walk a drink. Upon our return we were able to check in. I recommend booking a deluxe king (as opposed to the standard king) for the extra space if the difference in price is nominal...it's worth it. The room bathroom were very clean. The bed was extremely comfortable (9 pillows!) The shower was dual-head and we had plenty of hot water. Although the rooms around us were occupied; we didn't hear any neighbor noise except for doors opening/shutting in the a.m.Just two issues: a banging noise when the heat kicked on a couple of times in the night.... It was loud enough to wake me up each time. Also; it took several toilet flushes for the water to sufficiently drain each time we flushed. Didn't especially care for that.A note about breakfast to fellow tourists: we wanted to find a cool breakfast spot (not the hotel breakfast buffet) the next morning and the concierge recommended a popular place - The Paramount on Charles St - about a 10-15 walk from the hotel....we got there and the wait was long and we decided not to wait.....didn't see any other breakfast spots (other than coffee/muffin places) in our wanderings; so we actually just went back to the hotel for the buffet....it was $20 a piece but the food was plentiful and perfectly fine(eggs; bacon; sausage; pancakes; bagels; salmon; omelet bar; pastries; fruit; etc.) If you're famished in the morning; and not up for a walk a wait; that is probably the way to go.
111418,dreams4u1961,10/26/2008,fenway park Our first trip to Boston and we can't wait to return. My husband's dream was to see NY Yankees play at Fenway Park. The dream became a reality. We stayed at the Boston Park Plaza which we found to be a great central place to stay. It was located within walking distance to a wide assortment of things to see and do. Boston Common Park; Cheers bar!; Gray Line bus depot; Fanueil Market; Fenway Park; Commonwealth area and Copley Place to name a few. Everyone at Park Plaza were friendly and helpful. The room was great with the exception of the small counter space surrounding the bathroom sink. A little over priced at $399.00 a night. and food a bit pricey so we ate elsewhere. We felt safe at any time of the day as we were walking; walking; walking. Details: we booked Wrentham Village Outlets which had great shopping bargains. Yes ladies......5 hrs. of solid shopping! With the location of the hotel we only had to walk 1 1/2 blocks to the bus depot. This depot is also where you can book and catch the trolley tours; duck tour; etc.. Fenway is a brisk 40 min. walk from the hotel. Cheers is located on the other side of the park (couple of blocks from the hotel) which is an approximate 10 min. stroll. This takes you into the Commonwealth residential area which is a great reminder of our Europe vacation. Narrow cobblestone streets with flower boxes and wrought iron railings. Beautiful. The hotel is also adjacent to Newbury and Robson Streets which are popular with pubs; restaurants; shops; etc.. Charley's on Newbury is a must for some great food after a day of sightseeing. Lots of Au Bon Pain eateries for some on the go healthier eating alternatives. Tips on purchasing reasonably priced ball tickets would be appreciated. I ended up purchasing tickets online so we had guaranteed seats for our trip. The price was ridiculously inflated @ 4 tickets for just under $1200.. The price printed on the tickets when I rec'd them was $45.00 each. With the weather not being a guarantee one of the games ended up getting rained out. Great disappointment after paying that steep of a price for tickets. Guess one out of two isn't bad. Could have been worse if both games were rained out. We will return to venture the trolley tour as well as Cape Cod and whatever else our hearts desire. Great City!
111418,docM,10/19/2008,Good conference venue I stayed at this hotel for a conference. When I got the conference details and looked at the room rate; I began looking for a different hotel! But the others in the vicinity seemed even more expensive.The Park Plaza has a certain slightly old-world charm: it is an older building; and they play that up a little. It is; however; well-appointed; clean and well-maintained. (The heater/cooler in my room was making a loud noise when I arrived; but they quickly sent a technician to silence it).The fitness room is barely adequate - much better than some hotels; but not satisfactory for anyone who wants to do serious resistance training. In-room internet access is not cheap ($11 basic; $13 for VPN-capable service. There's no explanation of what the full extent of the difference is). Breakfast was not included in the rate. The Hotel breakfast is not cheap; but there is a cafe outside; on the same block; which does all kinds of stuff. Similarly; for dining; there are several restaurants and a pub on the same block; and several other restaurants (for various budgets) within a block or so. Provided someone else is paying the bill; or you are reconciled to paying good money for a hotel - as you will need to in this part of Boston - the Park Plaza offers a comfortable place to stay.
111418,trasna80,10/18/2008,Nice hotel- good location This is a very nice hotel in a great central location. Staff were friendly and it was clean and well maintained. I found the room and beds to be a bit small by comparison to other hotels and the bar and lobby bar were a bit stuffy and boring for young people. On the whole though a really nice hotel.
111418,SueMae,10/16/2008,Nicer than I expected I was unable to stay at my first choice hotel in Boston and was offered this hotel. The hotel was much nicer inside than I expected. Lobby decor was nice; not sparkling new but not shabby at all. The room had been redocrated and the bed was very comfortable; with high quality linens and a great number of pillows. The bathroom had also been redocrated; but the original tile mosaic floor was left; a nice historic touch. This room had the best shower I have ever had in a hotel; with two side by side shower heads; great water pressure and a curved shower curtain rod. Tub was European style; deeper than most. Location is central to The Commons; and about a 15 min walk to the convention center.
111418,FulshearTraveler,10/15/2008,Poor Housekeeping Beautiful hotel lobby with a great location. A little pricey for the room. Stayed four nights and could not get the houskeeper to clean the tub. Left notes; but they were ignored. I'll look at other hotels my next stay.
111418,MallyBeckenham,10/01/2008,Brilliant hotel - great location We loved this hotel. We stayed for 1 week. The room was clean; spacious and very comfortable and the hotel clean and nice. The staff were helpful and friendly and gym was good. The location was perfect and very close to transport links.Only negatives: Concierge desk always had a queue and only seemed to have a single person serving. The maids knocked at 08:00 sometimes which wasn't very welcome on holiday!
111418,TXglobetrotter09,10/01/2008,great location near Boston Common; Theaters and Chinatown Pros:Wonderful downtown location. Near Boston Common; Theaters and Chinatown. 2 blocks from two different T stops (train).Near the start of the Freedom Trail and several landmarks.New carpet.Coffee maker in room.Cons:Old; small rooms. Tiny bathrooms. No breakfast included; but standard at the high end hotels.
111418,BunkoRT,09/29/2008,Great location; rooms questionable My husband and I stayed here during a conference last week and it was alright. The concierge was very informative and the front staff very polite. The room cleaning was questionable though as they did not remove empty water bottles the whole time we stayed. They also only dumped the garbage; they did not replace the lining. I think that towels were just refolded and replaced instead of giving new towels. The showers were actually very small although there was excellent pressure from the showerhead. We didn't dine at the hotel; although we heard firsthand that there was one restaurant that was very slow in service (main course took 2 hours). The location of this hotel was good; the subway station was not too far away. If I had to go to Boston again; I may look elsewhere to stay.
111418,heelsfan603,09/25/2008,Stay someplace else! I travel for work and pleasure non-stop and this is the worst hotel that I have stayed at in a very long time. Check in went smoothly; but when I got to my room it was very old and the door in great need of a paint job. I ordered room service dinner; which came and was wrong. Upon reordering dinner it took another hour to have it sent up - and 3 phone calls. While the supervisor removed the room charge; I was starving and not happy. There are no hair dryers - what hotel doesn't have hair dryers in this day and age - the bathroom is tiny and street noise went on all night long. For the money; stay someplace else! This hotel is an embarrassment to the Starwood chain.
111418,WLondon77,09/22/2008,Gorgeous hotel with history! Smallish room but big enough!
111418,Tykerb,09/18/2008,Pleasant stay in excellent location This hotel; located in the Back Bay area of Boston; is perfect for tourists in Boston. Prices are very reasonable; and you get quite a lot for your money.We stayed here mid-week. It was not too crowded; staff were pleasant and helpful. We were staying in a King room; which I would recommend; as it is very spacious; the Queen rooms looked far more compact.The decor is a small bit dated; but very well maintained.This is not the place to stay if you're looking for a mad party; or to meet people.
111418,CaliforniaCindy,09/17/2008,This was probably one of the most beautiful hotels that I have ever stayed in. This was probably one of the most beautiful hotels that I have ever stayed at. We ended up here by accident; attending a conference in Boston held at a nearby hotel that got sold out. What a nice surprise. The Boston Park Plaza was old-world elegant. The entrance was gorgeous. We had an room on the 10th floor on the corner of the building. The room was a bit small; but had a wonderful over-stuffed bed with lots of pillows. The bathroom was marble. Everything was spotless and very inviting. It was noisy though because of the street below. We ate at two of their restaurants. McCormic's-was a very nicely decorated Seafood establishment. The service was great. Seafood was tasty; but the Seafood Salad only average. There was also a high end desert bar; that we enjoyed. We snuck a peak into the grand ball room and could not believe how beautiful the room was. Would be perfect for a wedding. Would definitely stay here again.
111418,Primus33,09/15/2008,Great Hotel Lovely hotel and great location.I can recomend this hotel; the location is great for all tourist attractions and the airport.Very friendly staff and worth every penny.
111418,rokeedy,09/15/2008,Nice Hotel in Boston! Found a good deal on Expedia so I decided to try this hotel on my trip to Boston. Elegant hotel; friendly staff; clean and cozy room. Bathroom is a little old; but everything else was nice! When we first arrived and got into our room; it was a smoking room and we had requested non-smoking. They quickly and happily made a room change for us. Great location; walking distance to Boston Common; Newbury Street; Faneuil Hall.
111418,knitting,09/13/2008,Leaves alot to be desired I booked a 1 night stay for a nonsmoking room with a King bed.Check in went well; but upon arrival in the room it was obvious that the previous guest had been a heavy smoker and the room reeked. (The room had just been made up and the chambermaid showed us all the spray and machine that she had used to try and eliminate the stench). In addition the bed was clearly a queen size. We went back to check in and reported the above. With regard to the bed size we were told that the king beds at the park plaza are like queen beds anywhere else ( an interesting comment I thought). We were nonetheless given a new room as I insisted that I could not sleep in a room which smelt from smoke. Our new room had a true king size bed and was smoke free. Fine. Early Sat.morning (7:45) the chambermaid opens the door to come and clean our room; thereby awakening us - a might early for a weekend day! When I mentioned this at the front desk no apology or explanation was offered. Not a pleasant experience!
111418,Barcelonamom,09/10/2008,Loved the Park Plaza! We loved the Park Plaza. We got a great rate from Travel Zoo; $159 a night. Our room was beautiful; two full size beds; lots of pillows and two bathrooms; one on each side of the room. That was a pleasant surprise upon check in. The area was very nice; alot of restaurants nearby. The lobby was grand and everyone at the hotel was very helpful. We had forgot to pack toothpaste. So I went to the lobby to ask where I could buy some; along with a place nearby to pick up coffee. They asked my name and within a few minutes my husband said they sent someone up with toothpaste. Would definitely stay there again.
111418,Adrian9,09/08/2008,Good rooom; good location; luke warm reception... We stayed at the Park Plaza for the first three nights of our honeymoon from 25 to 28 Aug before travelling on to New York. We stayed in a 'Deluxe Room - 1 King'. Our room was on the fifth floor I think and was definitely not small. It looked like it used to be two rooms that had been knocked together but the result was excellent. One of the biggest hotel rooms I've stayed in actually.The room and bathroom were clean and well kept. The cleaning staff kept the place really well. The only downside was our reception on arrival; but I can put that down to one dodgy member of staff because the others were quite nice.Only other things to mention is that some reviewers found this hotel noisy; but we didn't at all. Not a peep from another room.Also the location is great; the subway is a block away and gets you to the airport in 20min; you can walk to downtown in half an hour; and there's a good pub and restaurant downstairs. All in all highly reccommended.
111418,jim61ny,09/07/2008,Horrible Experience I hve been traveling extensively for yers and this was one of the worst experiences I have had. I booked a room in March for a wedding on June 14th. Unfortunately one of the grooms immediate family members got sick and the wedding was moved to September 13th. I called on April 2nd to move my reservation. The first two people I spoke with said this could not be done my money was gone. When booking my reservation it said no where that the room was non refundable. I asked about this and I was told that there are no refunds for rooms booked online. This was my first major gripe what major hotel has this type of policy. I was changing my reservation 2 and 1/2 months ahead of time this is crazy. I then explained I was not canceling but moving the date and explained the circumstances. I was still told the move was impossible. Finally I got a manager in the hotel told me I could move the date to September 13th. I did this over the phone and was content that even though it was a process it was done. However when I called to confirm two weeks ago they had no reservation for me nd no knowledge of any phone calls. I was actually told there was a traacking system for every phone call and they had nothing showing I had ever called. I called 10-15 different times! After expressing my frustration to two other people I was told to leve a message for the reservations manager. I did so twice on Aug 30 and 31st and never recieved a call back. I gave up and made a reservation and a nicer area hotel. To me what it comes down to is the the Boston Park Plaza hotel stole 300 dollars from me and I would never trust them with a credit card. I will never stay there or at another starwoods hotel again (I am a starwoods member and will be canceling my membership). I am an easy customer to please and have never given a bad review. This was a horrow show. Shame on the Boston Park Plaza hotel.
111418,Clareasmud,09/06/2008,Excellent location Lobby of Park Plaza; Boston
111418,worldtravellers123,09/05/2008,Great hotel in a good location. room view
111418,babobear1,09/03/2008,Great Location After reading some of the reviews of this historic hotel; I was a bit nervous; but my stay at the Park Plaza was great. The location is the best part...it is in the middle of everything! We walked everywhere we wanted to go. The room was a bit small but I expected that in a city hotel. The king size bed was very comfortable. The room was clean and the staff was professional and very accommodating. I would recommend this hotel to friends and family.
111418,Heather053,09/03/2008,definitely an old hotel Rooms were clean and well-decorated and the bed was comfortable. That's where my positive experience ends; though. To begin; in three days; I never once experienced a truly warm shower: after ten minutes of running the water; it began to approach lukewarm at best; the staff's explanation was a sheep-faced; uh; sorry; our boilers are old. To make matters worse; there must be no insulation in the walls; I'm not a particularly light sleeper; yet I heard (and couldn't sleep through) every bathroom activity of neighboring (above and adjoining) rooms; it sounded as if the water other guests were running was running in my room. And I've never encountered a toilet with such a loud flush before! Finally and inexplicably; the TV was about twenty feet away from the bed and at a right angle to it so that there was no way to comfortably watch TV in bed; as I like to do when I'm traveling on business. All in all; it certainly seemed to me that this is a hotel coasting on its historic status and location; I recommend avoiding it; particularly when taking into account the price (not cheap).
111418,Tim068,09/03/2008,Poor Service .........Never again The Hotel Staff were rather blunt and abrupt. We had to look for someone to assist us in getting our gear to our room.The bathrooms really weren't great and the room was so very small. Tha gas / air con unit in the room was really noisey and I should have asked for a move but we could not be asked. There were spurts of noise which was quite frightening throughout the night (no I am not precious).The beds were nice and there was a bit of a view but other than that and the location; I would not return to this hotel again. The staff really put me off. Oh and at afternoon tea we had to wait some considerable time for service.On; exit they gave us this huge telephone bill and when I questioned it; they simply said it was the supplier's rates and not theirs; I don't believe it. I had used the phone for 3 minutes ...I foolishly forgot to take my change from the traveller's cheque I had paid and no mention was made by the assistant either as we gathered our bags. I refused to tip the doorman as he had simply opened the doors for us and the service had been so bad; he shouted at us in the street to top things off. We had tipped graciously throughout our trip but I refuse to tip when the service has been poor. I agree with all of the negative feedback on this hotel and a local even referred to it as not very good. AddieLondon
111418,vacationer71,09/03/2008,Great location; so-so property We were booked into the Park Plaza as part of a package. It's a mastadon of a city hotel -- a pile of fairly small and outdated rooms on top of a pile of restaurants and retail occupying a full city block Imagine a mid-point between the two New York paragons of this style: the luxury Waldorf-Astoria and the package-tourist-and-overnighting-stewardess Hotel Pennsylvania. As such; it does a decent job; but you wouldn't want to spend much time in the rooms or the very busy lobby.We didn't dine at the hotel or use any of its services besides parking; but we did use the gym and want to note that it has the best hotel gym we've seen in years -- the full equivalent in range of equipment to a typical private gym; in a spacious purpose-built space; the kind of thing one tends to expect only in top-tier resort hotel or in a hotel which hosts a regular private gym and has it double-duty for guest accommodation.
111418,Wanderer33,09/01/2008,Got a great deal for a great hotel When I found an online price for the well-known Boston Park Plaza Hotel for $149/night; I thought there must be a mistake. Or they were doing construction next door. But I never found any problems and got a wonderful rate for a fine hotel at a great location near the Boston Garden near the Arlington St. subway stop. In fact; we were upgraded for free to the Towers floor and got a huge room; access to a lounge with free breakfast and evening appetizers and to wireless internet. This was a great place to stay for a mixed business/pleasure trip to Boston. I'd have been happy even if I had to pay more for the room.
111418,Nic673,08/29/2008,Good location I found a reduced rate for a room on the business floor (15th floor) in the Towers. We had access to the lounge there and got a great breakfast in the morning (scrambled eggs; fruit; yogurt; pastries; bagels; mini muffins; juice) and substantial hors d'oerves in the evening (several hot choices like beef skewers and mini samosas; cheese; veggie sticks; guacamole; salsa; chips). There was also coffee; tea; and light snacks available all day in the lounge. Our room was not huge but nicely appointed. King bed; small desk; and nice washroom. We arrived on a Monday and checked out on Thursday for a rate of $250 per night (pre-tax). I thought this was fair considering the extras we got for staying on the business floor. The staff was generally very nice except for a few that didn't know what they were doing. We asked a gentleman staffer in the lobby for directions and he just said I don't know and walked away. Oh well! But the hotel is in a great location (pretty much centrally located) and close to transit. I would stay here again.
111418,eah565,08/29/2008,Horrible service; staff; management 鈥?Overall not a good experience You would think for a hotel of this stature and reputation it would not treat guests like dirt. After holding a company event at the hotel facility for five days I have come to realize that the Park Plaza should not be put on as high a pedestal as one thinks. Management and staff was rude and un-helpful and when something went wrong an apology was never given. When guests complained about having no AC; green water; leaks and more in their hotel rooms nothing was done. The only thing this hotel has going for it is its location and historic value; other than that I would highly recommended to NEVER stay at this hotel. You could probably receive better service at the Holiday Inn.
111418,BITravelers,08/27/2008,Great hotel; great service; great location! My family of four; including two teenage boys stayed at the Boston Park Plaza for 5 nights and really enjoyed our stay. The location is excellent; the rooms; although fairly small; were certainly big enough for the four of us and were well maintained and very nicely decorated. We received very good service and would definitely stay there again if we return to Boston. Everyone; including the desk clerk; concierge; door man; and housekeeping staff were friendly as well as helpful. I have no complaints and would highly recommend the Boston Park Plaza.
111418,michalmm,08/24/2008,fantastic! Room 887
111418,bundyboyEngland,08/23/2008,Loved the Park Plaza Stayed 3 nights in a tower room. Large and very comfortable bed; ideal for seeping off all the walking in this beautiful city.Nice big room with everything you need; Complimentary breakfast and evening snacks in the tower level lounge were excellent.Hotel itself is great; excellent service and big choice of on site restaurants. The Bonfire for special meal; McCormick and Schmicks for great seafood or bargain dinner between 9 and 11.Walking distance to everything Boston has to offer; and there is a lot!Would certainly recommend the tower rooms; don't know about the standard ones; but Great location and facilities should be enough
111418,jfbrown55,08/23/2008,Great history; ok rooms The Park Plaza is a grand old hotel with great history. The lobby is beautiful and impressive. We upgraded to the Tower Level; so our room was larger than many but it was definitely an old room. The bed was very comfortable and the bathroom was updated with nice toiletry items. The Tower Level included access to an executive lounge. Continental breakfast was served in the morning; and appetizers in the evening. The food served was tasty and it was nice to have it available. The hotel location was excellent and would have been hard to beat. We had many problems with our reservation; but they were eventually worked out during check in. Apparently they have some association with SPG; but not that so you can use SPG points or receive credit for the stay. One night during our stay; It began to rain heavily. We noticed our ceiling was leaking. We placed a trash can under the leak and reported it to the concierge of the executive floor. When we returned from dinner; it was no longer raining and it was no longer leaking so we are not sure if they really did anything or not. The interesting thing was that there was now a large bubble filled with water on our wall! The bubble eventually disappeared as the wall absorbed the water.
111418,HappyJourneys,08/22/2008,Terrible service; rude managers We had stayed at the Park Plaza previously and thought it was a good location and a good experience overall especially given the deal we got on the rooms (under $100). This time; a year later; we paid full price and received TERRIBLE service. The managers we spoke with were expressly rude and unhelpful. Rooms are small and smelly. TV was not working. Walls are THIN -- you can hear every word next door. Don't stay here during a busy travel time. If it is not a peak period; you can hope to get upgraded to better conditions. The only good this is the location in terms of being in downtown Boston; near the T and restaurants; etc. And the beds are admittedly comfortable. But it's really not worth the price that they are charging. Internet is an extra charge; even in the lobby. The hotel desperately needs new management!! We never got an apology or a kind word. I won't stay here again.
111418,uvaqtpi,08/19/2008,Good Hotel with Poor Billing Practices My husband and I just returned from our 8 night stay in Boston at the Park Plaza Hotel. We booked our flight and hotel in early March and prepaid the trip. Our initial impression of the hotel was amazing. When we checked in; the hotel offered a complimentary upgrade to a towers level room; which provided a complimentary continental breakfast; evening hors d'oeuvres; complimentary local and long distance phone calls; complimentary bottles of water in the room; bathrobe and slippers; upgraded marble bathroom; and nightly turndown service. Of course we opted for the upgrade and after taking the dedicated elevator that ran only from the lobby to the 15th floor towers level; found the room to well exceed our expectations.The room was small; after all it is an old hotel; and the bathroom was fantastic. The window opened; albeit a total of about 3 inches; but enough to let a cool Boston breeze enter the room. The towers level lounge was nice and the complimentary breakfast and hors d'oeuvres were tasty (although the same breakfast was served every day). Our only problems with the hotel involve several clerical errors that resulted in large pending charges to our credit card. We checked in on a Saturday and Monday we discovered a $1500 hold on our card. My husband went to the front desk and explained the situation and was told that there had been a clerical error and our room charges (which had been prepaid in March) were charged to our card instead of to hotels.com. The staff promptly cleared the hold and instead placed a $400 hold for any incidental charges ($50 a night for the 8 nights we were staying). We had no other problems until we were returning home the following Sunday and discovered a $757 hold on our card. This was after checking out and being told that we had no charges. My husband called the hotel and they explained that there was another clerical error and that the charge would not be processed. Today is Tuesday and the charge is still pending but has not cleared. I will watch it closely.While we were pleased with the hotel accommodations; we have been very displeased with the clerical errors affecting our credit card. I definitely would expect more from a 3.5 star hotel. Perhaps they were just hoping to make an extra buck - who knows. I would stay there again; but would definitely be careful what card I give them upon check in.
111418,anitajd,08/18/2008,Rooms and bathrooms are small I attended a convention at the Boston Park Plaza; and stayed there for 3 nights. I am originally from Boston; and I was very excited to stay there. As another reviewer wrote; I was excited because the lobby is so grand and beautiful. But I was greatly dissappointed by the size of my room and bathroom. There were no extra amenities; ie. breakfast incl. in price; wireless (or even free) internet access; robes.; minibar; etc. I can't even remember if shampoo was supplied. Luckily I got a good rate on the room for being in downtown Boston. On the more positive side; the hotel staff was very friendly and efficient; especially the wait-staff during our convention luncheons and banquet. And the location can't be beat. Close to *everything*.
111418,saracalvin,08/13/2008,OK for Budget Travelers I stayed at the Park Plaza for a conference. The hotel is an older property; but the facilities are well-maintained. The lobby area was very nice and reception was always helpful.The room (612) was of average size with a queen bed and work desk. Overall; the room was very clean even though the rooms are older. Unfortunately; the room smelled very musty on checking in. When I turned on the A/C; it smelled like it was burning. Maintainence came right away to make some adjustments; but the burn smell never went away. Also; the A/C is older and can't seem to keep up if you want the room very cold. The bathroom is on the small side; but clean (especially the shower).Given that I'm paying $180 per night (which I hear is a steal in Boston); I think this hotel is adequate. It certainly has personality; but the musty smell might turn some travelers off.
111418,LuvProvo,08/08/2008,Great location - awful bathrooms! We stayed at the Park Plaza for a long weekend to get away for our anniversary. As we walked into the lobby; we were so excited because it was so beautiful. The front desk staff was great and even sent us a bottle of champagne to our room. We stayed in a King Deluxe room (they upgraded us from a Queen); and it had 2 bathrooms - both of which were VERY small and VERY OLD. You could barely stand in the shower because the floors were slanted near the drain and the shower curtain kept blowing in. Yuck. The concierge and front desk always had long lines so if you need anything be prepared to wait. The bed was incredibly comfortable and the location of the hotel couldn't have been better. We could walk through Back Bay; to the Public Garden; Boston Common; and even to Faneiul Hall (a bit longer; but nice walk). We'll definitely be back to Boston and will may stay at the Park plaza again; but will be sure to request a room that has had the bathroom re-modelled. We were told that the the hotel is part of an old hospital.
111418,Sarahms,08/01/2008,Really good stay at the Park Plaza We had a deluxe king size corner room with 2 windows and a small view on the 12th floor.The room was a great size with a sofa; desk; walk in wardrobe and huge chest of drawers with a large tv. Strange thing to mention but the bedside cabinets were a good size as well which made it easy to put books;clocks etc onto. Very quiet couldn't hear a thing from adjoining rooms.The bathroom was small but very clean and plenty of towels and a great shower. Normal size hairdryer as well instead of those silly on the wall pull out ones - important detail for us girls with lots of hair to dry!!One of the most comfortable beds I have slept on with loads of different types of pillow so you just chose the type you liked. All kept very clean and tidy.Location of hotel is ideal with good restaurants on the doorstep and easy to get around the city.Literally the only thing I could complain about was that the concierge wasn't that helpful when my husband had a minor but irritating eye infection which to be able to get anything for he had to get a prescription from a doctor - the concierge told us there was no choice but to go to a hospital and be referred to a medical centre which would have meant a long wait into precious holiday time. We went to the local CVS who sent us to a walk in clinic next door and it was sorted in 2 hours in total. Small point but I did think the concierge perhaps should have known about that for guests who have minor problems.Other than that - great stay and would definitely stay at the Park Plaza again.
111418,G0neTravellin,08/01/2008,Classic Hotel in Great Back Bay District We read some negative reviews and were a little skeptical about the hotel; however we were very pleased with the hotel and thought it to be one of the best values. It is located in the prime Back Bay area; two blocks from The Boston Commons and Garden; two blocks from Newbury Street (Boston's Rodeo Drive); several blocks from the Esplanade on the Charles River; Prudential Center; Copley Place. We walked everywhere from the hotel; i.e. the Freedom Trail; Faneuil Marketplace; Beacon Hill; the Wharf. It's also in a quieter location. The hotel is an older; classic hotel; but very well kept up and recently remodelled. The rooms are small; but well appointed and clean. Some rooms are more updated than others. All of the staff were friendly and helpful. The hotel has a nice fitness center; breakfast buffet (though a little pricey $20) and a McCormick Schmick's Seafood Restaurant that features a half-price Happy Hour. We ate there three times during the week. They even changed the menu during the week. In the evenings; there is live piano music that you can enjoy in the lobby or the cafe. Overall; we were very satisfied with the hotel and would stay there again.
111418,PedrosDaddy41,07/31/2008,Don't Waste Your Money...Terrible Service; Unfriendly Staff Staff is rude and incompetent. Upon arrival key didn't work to get into room; 30 minutes to get someone to even meet us in the hall; the employee; couldn't get us in the room. He recommended telling the front desk to move our room. Moved to another room; with new key; which worked for one use. Key didn't work again in new room. Front desk sent another employee to get us into our room...never asked for ID either. TV in room was fuzzy. Made a complaint; found out from their engineering staff that the room wasn't equipped with cable tv. Phone in room didn't work. Concierge was supposed to make dinner reservations; never made them. Upon check out front desk charged $10 more per night than what was quoted. All in all service was horrible; rude staff. The only competent employees were the valet staff; who retrieved our car in 10 minutes; just like they said. Wouldn't recommend this hotel.
111418,norseman747,07/30/2008,Good place to stay Nice hotel;in a central position Room was clean and beds very comfortable. Bathroom small but adequate and newly done up. All it needs is a cheap breakfast room on site
111418,Halesowentraveller,07/30/2008,Great Location We thoroughly enjoyed our 3 days at the Plaza. A very traditional city centre hotel it wears its history well. We had a great room with 2 bathrooms - evidence of past refurbishments which have reduced the number of rooms over time. Restaurant served a good breakfast although its clearly in the higher price bracket. The location is ideal for exploring Boston; sited midway between the harbour front area and the shops of Newbury and Prudential Centre. Right across the street from the Public Gardens and Boston Common too.Highly recommended!
111418,roadie53,07/25/2008,It Should Be Put Out of Our Misery Where do I begin? The place is OLD and somewhat; but not much updated. The rooms are small and the Towers level is a joke. The lounge doesn't seat 1/2 of the people who are on the level. The first room I had was adequate in size; but the internet and phone did not work. When I reported they said they knew it was bad; but booked the room anyhow. They changed my room to one with a view of an airshaft and the size of a shoebox; I guess in retaliation for complaining. In addition; I sent laundry out; it came back; shirts requested folded; on hangers. All in all; they need to just give it up. The service is awful. Easy to understand why Starwood deflagged the place.
111418,aicirtapc5,07/23/2008,Perfect place to stay! view from the door
111418,aztraveler0,07/14/2008,Great Stay in Boston We booked the Park Plaza for 3 nights over the 4th of July holiday. We chose the hotel because my wife had stayed there for business a year ago and knew it would be convenient for all of the sites we wanted to see in downtown Boston. It is close to Boston Common and has close subway access and is within walking distance (a few miles) of all the major attractions and historic sites.We booked a King Deluxe room which was a very large room - much bigger than the standard room my wife had stayed in previously and a very generous size for a downtown hotel. The room was very comfortable with new pillow top bedding and white linen bed covers; a desk and two armless chairs (I would have preferred a lounge chair as there was room) and a flat screen TV on top of a 6 drawer dresser. I believe this room had once been two smaller rooms as there were 2 bathrooms - one with a tub shower and one with a stall shower. However typical of downtown hotels both bathrooms were quite small with limited shelf space so having two made the small size workable. The shower bathroom lacked a niche for soap/shampoo and the toilets in both bathrooms were packed in pretty tight quarters. The room was very clean and the hotel staff kept it that way throughout our stay with thorough and efficient service. We had a drink in the hotel bar and the prices were reasonable and the cocktails well made.Overall we found the hotel to be very convenient and a good value. We highly recommend it for people traveling to Boston to see the sites.
111418,mchayegan,07/12/2008,PFFF; what a disappointment! In all honesty; don't waste your money on this hotel. Its over rated; over priced and definitely does not stand up to the Starwood name and I'll tell you why. The AC was broken in our room and when we called the front desk to see if it could be fixed; the receptionist was rude to us telling us we had to deal with it until the AC man could come; but he wasn't to be coming for another 5 days! Obviously they couldn't put us in another room. This is the first hotel where I have been to show my ID to get a new room key; they don't even do that in 5 star hotels; who on earth do they think they are? And it took the receptionist 5 minutes to find our reservation.Don't stay here! Seriously; I recommend going for a cheaper and better 2 Star hotel or another 3 Star hotel because this one is not worth your money.
111418,glorydaze716,07/08/2008,Location; Location; Location This hotel takes up one square block--it's huge. It is a block away from Boston Common; making it a centralized location to see everything in Boston. The hotel is near the Arlington Avenue T station and is good for getting around. Everyone should check out Gypsy Bar on Boylston; which is only a block away from the hotel. It was hopping on Saturday; though it seemed like more tourists were there than locals.The room was small; the bed took up the entire room. We would go and have breakfast at Au Bon Pain; located in the hotel or Starbucks in the mall across the street. The concierge was pleasant and helpful in making suggestions about what to do during the July 4th weekend.
111418,EvieDMn,07/06/2008,Nice hotel in a very good location! We booked a last minute trip to Boston to see the 4th of July celebration with the Boston Pops. We really enjoyed this trip and the hotel! It was convenient to so many things - walking distance to the public garden and many other attractions. We walked to the banks of the Charles River within about 15 minutes.The service was EXCELLENT! Everyone we encountered was helpful - from our check-in to check-out. We were upgraded to a room with a King-size bed without even having to ask. Even when there were countless people streaming back into the hotel after the 4th of July fireworks (just before midnight); there were staff members there directing some of us to the staff elevators to help us get back to our rooms quickly.The lobby is very beautiful and welcoming. The lobby bar was a nice and comfy place to relax and have a drink and snack. There are also two very good restaurants in the hotel - McCormick Schmicks as well as Todd English's Bonfire.The beds were very comfortable. The room was quite small; but it wasn't unbearably so. The bathroom did leave a bit to be desired with no counter space - just a ledge above the sink that was quite narrow. The tub/shower was recently re-done and it was nice.We hope to be able to stay at this hotel again.
111418,190671,07/02/2008,Great Hotel I paid a fraction of the standard room price by booking through Priceline.Boston Park Plaza is the only hotel 3* that they have in the Boston Common area; so there was no risk of getting something that I didn't want when bidding through the website.I was a little concerned when reading other Trip Advisor reviews that mentioned budget rooms; that were of a lower standard but thankfully I have no complaints.The hotel has been refurbished and the three rooms that we booked were all of a very good standard.The hotel was better than some 4* hotels that I have stayed in but I assume the lack of bathrobes and sily things like that are the elements that keep it at a 3*.The bed and pillows were the best that I have ever slept on and provided the best nights sleep I have ever managed on a jetlagged first night in the U.S. and for that alone; I would return.There is nearby garage parking on the same block as the hotel and cheaper than using the valet parking and about 6 options in terms of food and drink; including a Starbucks in the hotel.We had dinner in the Bonfire Steakhouse restaurant that adjoins the hotel. Food and atmosphere was good. $ rate meant that it was pretty reasonable for UK visitors.Even better.... it was within crawling distance to our rooms.Staff were friendly and attentive.Overall a great hotel and I would recommend it to anyone and would stay again when returning to Boston
111418,jd5066,07/02/2008,Not sure why the bad reviews Our room was very large with two double beds. The room looked like it had been renovated within the last year or so. The beds were comfy. The hotel has a great location.A few negatives (but certainly not worthy of a bad review). The bathroom was small; dated; and in need of a refurbishment. The AC made alot of noise. The hotel lobby could use more chairs. There is a lounge for hotel guests that has some couches. Our problem was that guests must use their room key to access the lounge. So; after we had checked out; we were unable to use the lounge while waiting for our flight.
111418,ScottTP,06/27/2008,Great Location Just returned from 3 days at the Park Plaza. You couldn't ask for a better location. 5 minute walk from Boston Common and 10 minute walk from the T. Great for sightseeing. Rooms were not large but adequate. Bedding was very comfortable with a nice duvet and lots of pillows. A/C worked great. The bathroom was a little small but that is to be expected in a a 90 year old historic hotel. Housekeeping was well done and concierge was very helpful. Overall a great stay. i would recommend it to anyone and will stay there again on our next visit.
111418,PlainJane1122,06/26/2008,Private Bath in Every Room The Tiny Bathroom
111418,Harry08,06/24/2008,Confirmed reservation not honoured ruined our last day; May 2008 The hotel was booked for the night of 15 May 2008 being our last night in Boston prior to our return to the UK. On presenting the confirmed reservation voucher provided by our travel agents; we were advised that no booking had been made; but they had recorded a booking for the previous day. No rooms were available as there was a convention in Boston that evening. After much deliberation we were found accommodation at another hotel but about 12 miles outside the City! There were inaccuracies in what we were told about the alledged earlier reservation. We subsequently learned that we had probably been 'bounced' and; i presume; the room let at a higher rate in view of the great demand that evening. The experience ruined our last 24 hours in Boston.
111418,colfrica,06/23/2008,Great Location... My husband and I got an amazing deal for a 1 night stay; so decided to go for the night. The hotel is in a great location and the lobby is very elegant. We did battle to find the check in desk as it is on the opposite side to the parking.Also; there is valet parking only-for a $30 a night fee!! The room was a bit small and the heating system was quite noisy. However it was very clean and presentable. We loved the location of the hotel. The in-house restaurant is very expensive; however; a few blocks away is Cheers; and of course many other restaurants in the are.
111418,Sunnybird,06/02/2008,Fabulous Location; but that鈥檚 about all to recommend this hotel. First; to distinguish; when I checked in I asked if I could get Starwood points for my stay. The hotel said that only half was a Starwood property - so as you are reading reviews; check if the review distinguishes between the 鈥淭owers鈥?(Starwood side - more expensive; and probably nicer); and the rest of the hotel. To be clear; the review below is for the non-Towers side. I stayed in a Single King Size room; approx. 300 sq. ft. based on the Expedia description. The review for this size room/hotel is as follows: Location: the hotel location is great - it鈥檚 right near the Public Gardens; Copley Square; Newbury Street; easily walkable to the Freedom Trail and Beacon Hill. A CVS is within walking distance up Boylston Street in case you fly and don鈥檛 want to pack toiletries. I took Amtrak. The hotel is within easy walking distance from the Back Bay Station. Additionally; plenty of eateries nearby - chain; non-chain; fast food; etc. Lots of people out and activity in the area; so safe to walk around.Service: adequate. Staff ok; not overly friendly. Received wake-up call at the wrong time. Room: bed - comfortable. Space: fine - not overly large; but served its purpose. The rest of the room: thoroughly lacking - nail polish splatter on night stand; paint chips on the walls (one rather large chip); lampshade peeling; TV remote did not work; bobby pin; and other stuff on the floor.Bathroom: old but fine.Bottom line: I booked this room through Expedia and got a good rate for the room - I had called another hotel (4 Star) and their 鈥減etite鈥?economy room was 155 sq. ft and $10 - $20 more for the days that I stayed in Boston. Other Back Bay hotels were much more expensive. Despite the favorable location; I would think very hard about staying here again - it would probably depend on area hotel rates. Out of curiosity; I did a search on Boston hotel rates in June; and the room I stayed in was showing up almost $100 more. At the $159 rate I paid; I was still disappointed (although; I realize everything else in the area was much more expensive). However; once you hit $200+; given the condition of the room; I think that would be too much; and I would go across the river and stay in Cambridge where hotels seemed less expensive. From Cambridge; you could easily take the T line into Boston; or several of the Trolley Tour companies pass through Cambridge.
111418,shawbee99,06/01/2008,Not so great. I stayed at this hotel one night in the summer. The rooms are dated and noisy. I think they had one of those bath-fitters bathrooms put in. No view; no charm; just really a in need of renovation. The location is pretty good near many eateries and bars. Spend your time out in the city; not in the room of this place.
111418,Prncs365,05/26/2008,Old; pretty hotel This is a beautiful; old hotel in the center of Back Bay. I booked for an event and was impressed by the friendly staff at the front desk and view. The rooms were average but beds were comfortable. There are fantastic restaurants and room service available and many staff willing to direct you in case you get lost. The hotel can seem confusing at first since there are so many entrances. The only thing I would say is that the room service trays from other rooms stayed out on the floor for awhile but otherwise that was fine. Shower was great; two headed shower head and a remodeled bathroom. The only thing I noticed about the room was that where we were located (fifth floor) we could hear every car; bus; truck go by so it was kind of noisy. Otherwise; it was a beautiful right down to the piano player.
111418,mellij,05/23/2008,Nice hotel! I stayed at the Boston Park Plaza for 4 nights while in town for a conference; The hotel was beautiful; the room was nice; immaculate; the beds were very comfortable! The bathroom was kind of small and our water heat didn't work properly at first; but any negative was very minor; and in the grand scheme of things didn't make a difference. I would definitely reccomend this hotel to others! The central location was within walking distance of pretty much anything!
111418,SueRyan,05/22/2008,Park Plaza: on the whole I was satisfied I happened to be visiting Boston; unwittingly over Harvard and MIT graduation weekend. I tried to get a hotel for weeks but there was not a room in the city until I tried Priceline for the umpteenth time and got a room at the Park Plaza for $200. As it happened; it couldn't have been a better choice. The hotel is located right in the middle of the heart of Back Bay; close to all the shops and restaurants. The lobby is stunning; in an old European kind of way; and was full of gorgeous flowers. The bell captain; concierge and front desk could not have been more helpful; I was impressed at their professionalism in the midst of all the chaos of a full hotel. The elevators; lobby and corridors are lovely. My room was very nice; too. My bed was wonderful; with loads of fluffy pillows and a duvet and really crisp sheets. The view was nice from the 14th floor. It seemed as though the room had recently been upgraded because the decor was beautiful. The bathroom was marble with stainless fixtures; plenty of hot water; a little cramped but the fluffy towels and the depth of the bath made up for that. Everything was super spotless. I was extremely happy. My only problem was that there is no wifi. The ethernet cable stretched about 18 and the plug would not stay in my computer. I didn't ask for another one because I was in and out doing stuff and could manage but that could be a problem for a business traveler. One very nice thing happened; I had put a doorhanger on my door to say I did want USA Today. But there was no USA Today. I asked the staff for one; and a nice gentleman arrived within two minutes with a copy for me. I thought that was impressive because these days you don't usually get service like that.I was very happy with the hotel. No complaints from me.
111418,sheri18,05/19/2008,great location....nice hotel Decided last minute to stay in town after getting tickets to the Celtics game..I must say this wasnt our first choice; most hotels were full; but I am so glad that we stayed here.first off; couldnt beat the price..the location was perfect; near Newbury St. ect..After reading some of the reivews I was a little leary; but for $200. a nte last minute we decided to book..Yes this is an older hotel; which we knew going in; I think some people just expect too much.the room on the 15th floor was very nice; yes the bath was small; but so what it was very clean which is the most important thing. nice vview; great bedding..we got to hotel at around 12:30 in the afternoon; front desk was very nice; got right into room....had a drink in bar then took cab to the Garden...less than $10.00...cant beat that..after game (which was incrediable by the way); back to hotel; went to the Conceirge who got us last minute dinner reservations at Mcormicks and Schmidts...very nice..the hotel is very beautiful; staff very nice; and th best location; and great price; not sure what all the complaints are all about.If you realize from the get go that this is an older hotel with great character flaws you will love it..I would definatley go back again...perfect for couples and families....
111418,GMill,05/14/2008,Nice hotel in a great location Reading all of the reviews prior to going to Boston; I feared our stay at the Park Plaza. However; once I got there; I was VERY pleased. We arrived late and by the time we went to check in; the type of room we booked was not available. The clerk at the front desk was VERY FRIENDLY and; without us even asking; agreed to upgrade us to a room with a king bed and a great view of the city. The room was very neat and clean. The bed was very comfortable. The bathroom was on the small side; but the shower worked well and the towels were clean (unlike some of the other reviews indicated). I think it was well worth the price and glad we stayed there. It is also in a great location---close to a lot of sites in Boston and very close to the T station. The hotel has a classy feel (beautiful lobby) with friendly employees. Other reviews also indicated it is loud; but isn't that what you would expect from a hotel in the middle of the city?!
111418,melace112,05/09/2008,Very Upscale View from room
111418,juliebCalifornia,05/02/2008,Wonderful Old; but beautiful and comfortable hotel. I had a gorgeous view from my room and the service was great. The room was spotless. The McCormick and Schmick seafood restaurant is outstanding and can be accessed from inside the property. I would definately go again.
111418,DCtravelingirl,04/30/2008,Great Location for Reasonable Price; We stayed here for Thanksgiving as a treat for my mother who grew up in Boston. Bought a air/hotel package from Expedia. We were going to move out to Newton for two nights but extended our stay at this hotel because we liked it. They also extended the same rate to us. We all know Boston very well and we would stay here again for several reasons: REASONABLE PRICE; GREAT LOCATION -- one block from the park; and right next to the best shopping and historic sites. Great not to have to get in a car. Fantastic fun to jog/walk around the park in early am. Had a rental car and it was easy to get on and off expressway to get out of Boston -- easier than staying in Newton or Weston. Yes; it is an older hotel but our rooms were comfortable; nice bed; and we had two small bathrooms in our double room. Hotel prices in Boston can be sky high. So if your company is paying; maybe you stay some place grander. If you are paying; this is a good bet. We had a lot of fun; and found the staff helpful. There might be more issues at a time of year when there were lots of college students or tourist groups running around; but Thanksgiving was full of families but still relatively low key.
111418,Alias605,04/20/2008,Skip this hotel The Park Plaza is a beautiful hotel - we were in town for a conference for five days. Conference rooms were spacious and well groomed. Tech staff was outstanding; bell staff was great. That's the good - I tried for over a month to add a day to my reservation; finally the day before I traveled I was told I could get a room but it was on the Concierge Level and $400 a night - I had few choices so went forward. The room was tiny; hardly worth double what I paid for the regular room I had the remainder of my stay. In addition; the hotel appeared to have a number of empty rooms as many of my colleagues changed rooms at least once that day. I moved to my regular room on Day 2 - it was huge - much nicer than the $400 room. It had 2 bathrooms which was strange but great! The concierge staff wasn't helpful - regularly gave wrong or incorrect information to me or my friends. We asked the concierge for an Italian Restaurant that was casual; served stuff like brick oven pizza. They provided us a reservation which was nice was for a fancy Italian Restaurant - exactly what we didn't want. The service at the hotel cafe was wretchedly awful - we were ignored by the wait staff for nearly 30 minutes. We finally simply had the salad bar - never got a beverage; simply awful. When we asked one of the waiters a question he grunted and walked away. There was a scary fire alarm in the middle of the night which was worse than a Chinese Fire Alarm Very poorly run by the hotel staff who were heard saying; This happens about once a month or so.For the $200 plus spent each night - spending an additional $11 on the internet makes me crazy! The maids knocked on the door each morning before 9am - I would have put a do not disturb sign out but didn't have one in the room. Temperature controls in the room were nice to have but they didn't work - Skip this hotel - not worth the $$$$$
111418,billlb,04/18/2008,rude; and inept Beautiful hotel; and amenities. BUT! Booked 2 months in advance. When we got there with that LONG TIME RESERVATION. They said the 1st night was o.k.(3 days). But the next two were NOT?! They would TRY to help; but could NOT guarantee! Room was $100 than quoted; only when getting a mgr. involved the NEXT a.m.; no one at the p.m. could make a decision;was a adjustment made. Left next day. Boston is nice ;and picturesque but a NIGHTMARE to navigate. Stayed at the new(7 mos. old) Renissance and was great. $120 per cheaper. Nicer amenities; incl.37 lcd/h.d. t.v. great new health facility; and outstanding customer service. Would HIGHLY recommend.
111418,traveldogs2,04/14/2008,Take earplugs! Our standard room was very clean with a great shower and comfortable bed; however; the hallway noise is terrible! You will hear doors closing all night long and hallway conversations. Walls are paper thin as well. Luckily; we travel with a noise machine for sleeping but can't recommend this hotel to anyone who does not! Additionally; staff was not very friendly and room service reported it would take over an hour for service. No thanks! Overall; I can't recommend this Boston hotel as there are so many others to choose from in same price range.
111418,JakeyAustinTX,04/07/2008,A disappointment I stayed at the Park Plaza for a conference. Based on the hotel's website; where it says that presidents and world leaders stay there; I expected it to be luxurious and highly service oriented. Instead; it was a worn old hotel with a low commitment to customer service. Here were some problems with my room.--occasional sewagey smell in bathroom--broken heater (heater would not turn on; then after it was fixed would not turn off)--old TV with remote that did not work--shower with water pressure that increased and decreased at random--shower that got hotter and colder at random--tiny bathroom with bad design - it was hard to wash my face without bumping my head on the shelf that stuck out above the sink--broken hair dryer--scratchy towels--hairs on bed when I arrived--filthy mirror--NO free WI-FI (they have free WI-FI even at the Holiday Inn) and the business center was not free either. It required a $10 payment to go online for 30 minutes.--very long wait times when I called to get some of these problems addressedIn addition; the hotel could have been very charming if it had been properly restored or renovated. But instead there was 80-year-old tile in the bathrooms and it looked just a little dilapidated in general. I stayed a Doubletree in February which was cheaper and WAY nicer. The neighborhood was wonderful though.
111418,Rach8,04/04/2008,Good hotel for the money The staff at the hotel were very helpful. We did have to change rooms as the heating would not work. The heating was not great in the second room although it was bearable. The hotel was very noisy with outside noise and noise from joining rooms. The walls were very thin and you could hear the tv and also talking. The hotel was in an excellent location for exploring Boston and was very close to a lot of bars and restaurants. We got a bus from the airport to the subway and then caught he subway to the hotel; it was really easy and very cheap; i would definately recommend this. if we visited Boston again we would stay at this hotel as it was good value for money.
111418,friedaf,03/28/2008,Great hotel and great location This is a great hotel and the second time I stayed. They've done significant room renovations since my first stay in the late 1990s. The location is fabulous - walking distance to alot of great restaurants and shopping and easy access to public transportation. Convenient also to the airport (about a 10 - 15 minute cab ride). Only disconcerting thing was that a foreign diplomat was staying in the hotel while I was there and there were police; dogs and secret service agents everywhere! And none of the hotel staff seemed to know what was going on (or weren't allowed to say)!Rooms are small but very comfortable. Wonderful beds and great showers with two shower heads. Fitness center was adequate; but it was much nicer walking in the Public Garden and the Boston Common; which are about a block away.Definitely recommend this hotel.
111418,GillyFlower,03/26/2008,Enjoyable visit to boston Park Plaza A view of hotel from across the road!
111418,RLevy1,03/23/2008,Not bad; not stellar Just got back from the Park Plaza and was pleasantly surprised. I went with two friends and we booked last minute on Priceline; so we could only get a queen sized bed. But; when we got to the hotel we were ecstatic to find out that our room had two double beds and a pull-out couch. PERFECT! The lobby is beautiful and the location is prime. Now the negatives. Our television was very static-y (if that's a word); and the heat on one of the vents was broken. Heat came out of one vent; but cool air came out of the other. Overall; for the price we paid ($65 a night); it truly was an amazing steal. However; hearing what other people have paid; I might look elsewhere.
111418,njoy,03/18/2008,Make sure you request a tub! I booked this hotel on hotwire getting a room for $88 a night. I would be furious if I was paying the rack rate. When I stepped into the bathroom; I realized it was missing a tub. There is a tiny stall shower; 4-6 inches from the toilet separated by a curtain. Not what I expect from a three star hotel. Its in a great location; so worth it if you are just here for a few days.
111418,mary244,03/17/2008,Horrible experience I stayed in this hotel for a scientific conference. It was a horrible experience. Our room cost $220 a night; but had only a single queen size bed. Of the three room lights; only two worked; making it difficult to read/work at night. The light in the closet was broken (perhaps to hide the peeling paint on the ceiling) so it was difficult to find anything in there. The bathroom did not appear to have any sort of ventilation; and taking a shower made the entire room excessively warm and damp. Our door was very sticky and required a ridiculous amount of effort to open and close. Even a maintenance man struggled to open it. Internet access cost $10 and our room's cable was broken; so we were unable to access the internet (and it took several calls/discussions to get the internet charge removed from our bill; I'm still not certain that we were successful). Despite directions; housekeeping took old towels and replaced them with new ones (but not enough; so each day we were required to hunt down housekeeping and get an additional towel). The hot and cold water in the shower was poorly regulated and went from cold to hot at random. Also; when booking the room; we asked to have a cot placed in the room. This required three telephone calls and two visits to the concierge before we finally received a cot (which was oddly short). Though we made an honest effort to be friendly; nearly all of our interactions with staff were negative and they all seemed really offended that we were bothering them. I would definitely not recommend this hotel to anyone. The only good thing that I can say about this hotel is that they have lovely flower arrangements in the lobby.
111418,KevAndTer,03/16/2008,We had a great stay We are confused by some of the lousy reviews about this hotel. Sure; it's an older place and certainly not as fancy as the 4 Seasons; but neither is the price. We had a terrific stay in Boston - a mix of business and pleasure. Fantastic view of the Public Gardens from our room. The beds were sooooo comfortable; I don't think it took me more than a minute to doze off. The size of the room was a surprise; too. Been to NYC lately? Our closet here was bigger than most rooms in the Apple. Boston was a pretty sight in the light snow we experienced; and the staff was very helpful. We ate an amazing dinner at Mama Maria's in the North End; drank some wonderful ales at some pubs around the Haymarketplace and enjoyed a great breakfast each morning at a place in a nearby building called Croissant duJour. We didn't have time; but the hotel is near a lot of theaters too. Maybe next time.My wife Terri and I were really delighted with our stay at the Park Plaza. It was a very fair value and we wanted for nothing. We'll be back.
111418,sansovino,03/12/2008,Unbelievably bad We decided to treat ourselves to a couple of nights in a good hotel to relax after the flight from England - what a mistake! The room was a small single; filled with a double bed over which you had to lift your cases to put them down. There was an empty condom packet on the floor and the lights didn't work. The restaurant staff spent our first breakfast arguing loudly in front of us and one of them tried to involve us in their dispute (we went out for breakfast on the second day!). We complained to reception at the time and left full details on their evaluation form but nobody seemed in the slightest bit interested - we didn't even get an apology; let alone an explanation or assurance our treatment had been unusual. AVOID THIS HOTEL LIKE THE PLAGUE.
111418,dubtee15,03/10/2008,Old school Boston charm; great location with limited downside Stayed here for a graduation weekend in Boston. Was a little concerned because the room rate was so good; reviews on this site weren't stellar; and my brother (who lives nearby in the Back Bay) had heard nothing about this place. We ended up having a nice stay; the room was not huge or especially modern; but certainly clean/pleasant. All of Boston was basically at out disposal; most of the major sites being within walking distance. The service we had at the hotel bar/front desk/valet service was good. I definitely enjoyed the old world look/feel of the building and lobby. We would definitely go back.
111418,BostonMnV,03/09/2008,Terrible Stay My girlfriend and I stayed at the Park Plaza last weekend to celebrate a special occasion. We had a reservation at Bonfire; the hotel downstairs; and a deluxe room at the hotel.Bonfire was excellent; and the hotel lobby and public areas are all nice enough. It's been pointed out that the place is a bit frayed around the edges; and I'd agree with that. For the most part; though; the place is nice; if dated. The problem is that the walls are paper thin and it seems like they're catering to rowdy; loud clientele. Around midnight the floor we were on; which was the eight floor; apparently turned into the party floor; with kids (late teens; early twenties) running around; yelling down the hallways; loud music; etc. It was like being in a college dormWe called the front desk and after some discussion were moved elsewhere. That seemed to solve the problem until around 3:00 in the morning; when something similar happened in the new room. I went downstairs to talk to the front desk in person; and was told that the noise was probably because the bars had just closed and that everyone was coming home. From what I could tell; a fight between drunken idiots had broken out diown the hall; and this guy was giving the aw shucks; just people heading home after a night of fun routine. He did point out that it could be worse with a you should see the eight floor; which; of course; was where I started. Ultimately; a manager appeared and was at least apologetic about the whole thing. They also refunded the charge for the room; which I do give them credit for. I think the problem is that the weekend rates are pretty low; which attracts guests who wouldn't otherwise stay at a luxury hotel; the walls are too thin; and they don't really have adequate. I appreciated the manager taking care of the bill for the room; and he did seem like a good guy who was trying but just a bit overwhelmed; but all the same; we weren't looking for a free room; we were looking for someplace nice where we could enjoy our special occaion and that was totally ruined. I would definitely not go back nor would I recomment the hotel to others who place any value on peace and quiet.
111418,Elaine36,03/07/2008,The Great Towers Swindle Very disappointing. We booked (and paid in advance for) a room on the Towers Level as part of our honeymoon trip to the States Carribean. On arrival we were shown to a lower grade room on a different level without any explanation. When we queried this we were told the Towers Level was closed for refurbishment. Surprisingly(?!) there were lots of guests who appeared to be involved in a convention at the hotel using the Towers Level. We got some money back; but it didn't offset not getting the room we expected for our honeymoon.
111418,BiotechTraveler,03/05/2008,Faded glory Rooms are very worn. Expect about 100 years worth of paint; that in places is chipping; some poorly done repairs; lots of scuff marks on walls etc. The furniture was old; the chair wobbly; the desk had water damage. The door locks malfunctioned repeatedly and always required repeated tries. The TV in the room was old and the picture quality terrible (lots of 'snow''). The bathrooms was small; and cramped; with a severely damaged sink that had no plug. The shower was fine; and the towels excellent. The bed was fine. Internet was expensive.
111418,ilasik,03/02/2008,grande dame with small rooms Came to hotel for a conference. The conference special rate ended up being $50 more than the regular website price. The public places are beautiful -the lobby; convention area; etc. Service fairly good; quite good location -7-10 min walk to Copley sq. There many parking lots nearby - avoid the $38/nite valet parking.The rooms are on the budget side - bathroom very small; the heat unit makes a fairly loud sound all night long (turning on and off). Beds and linens are comfortable and soft. Good choice of movies on pay-per-view.
111418,3cents,03/02/2008,Location and charm but... I've stayed at this hotel several times. I just love the old Boston feel. The lobby is fabulous and being in that part of town is great. I stay there when I to go Newbury Street and the Theatre District. It close to many things I enjoy and it's a not a new stark hotel with white walls. It has character and class; period. Unfortunately; they can not seem to get their reservation department together. The first contact with customers in not good.... I've called and spoken with managers about it but it still has not changed. It is a real hassle to get a reservation; not just once or twice either.... Do not join their email list; it's NOT helpful at all for speicals. They offer specials for shopping; spa experience etc; which is great. The really just include valet parketing in the price; which is pretty good seeing it's about $50 to park so be prepared to pay. The concierge level is pretty good. I feel secure there. Also; at night; you must show your room key in order to get on the elevator. When you walk off the elevator onto the concierge level their is almost always a friendly face to greet you. The lougne on that floor is small but nice. The people are not overly friendly but fine. The morning buffet is small but adequate. The nice nuts and bottled water in your room is a treat. The rooms are generally small but quaint. Some would consider the rooms too hot but I like it that way. The lobby lounges are great. You feel comfortable and they're charming and ageless but a bit over priced. The free appetizers are good but they run out fast There is a night club on the property at the ground level and they try to manage it but sometimes it's loud. I've had dinner in there and it's okay but there are so many other great places to eat. They do have a small workout area but I'm genearlly only there a short time and usually; I'm too busy to visit it. I wish the service was better but the location and security is excellent.
111418,DrewKnightWV,02/29/2008,Ever-so-slightly faded glory -- for a great price We had the pleasure of staying at the Park Plaza this week; when we decided to add a night to a kid-friendly museum trip. I jumped on Hotwire and found a room at the Park Plaza for a very good rate; knowing the location and having seen the public spaces; I thought it was a good bet. We were not disappointed!At eighty years old; the Park Plaza recalls a grander era of travel. The hotel has been well maintained over the years; and; while there are signs of wear-and-tear; they in no way diminished our enjoyment of the comfortable room we had on the 11th floor. The room was nicely decorated; the beds cozy; the bathroom small but well appointed -- and had the power to transport you back to the Deco era; with its lovely mosaic tile. As my kids said; Wow! Fancy!.Wow! Fancy! works equally well for the lobby and other public spaces. Maybe I have spent too much time in anonymous business hotels in the last year; but the warmth of the Park Plaza; even if it's just a bit tatty around the edges; really made me feel good. The Park Plaza is in an excellent location; close to the Theater District; the Boston Common; etc. We were thrilled to fall out the door and walk a minute to the nearby Legal Seafoods for a wonderful family meal that really warmed us on a cold; rainy Boston night. There are several good restaurants right on the property (speculating here -- but I would imagine the Todd English steakhouse; Bonfire is worth a try)... and my kids were once again wowwed by the hotel restaurant's breakfast buffet (really just average for a high-end hotel; but a nice change for two kids I dragged to the hinterlands of New Hampshire).Overall; we really enjoyed our stay at the Park Plaza. The combination of a great value and a flashback to a more elegant time had us immediately planning a return trip...
111418,lizong88,02/27/2008,A boutique hotel warmth with utmost professionalism. Well; It was my first week in Boston as a 19 year old freshman. I was new in town. My cousin and I booked the room over hotels.com and we were hoping to have a nice stay without having to pay an extreme amount of money. Security was very important since she was going to leave me after the first day. During my stay the staff was incredibly helpful and understanding. Room service was really great. I mean the food;service;punctuality. Other than that the hotel is just beautiful. It is old but very elegant. The doors of the rooms are really heavy though. If you're looking for a modern and luxurious stay this is not the place to go. but if you need a safe;comfortable and economic place to stay in a new town I'd definitely recommend Park Plaza.
111418,PRGNYC,02/26/2008,Classy Place to Stay After just having a marvelous stay at this hotel; I was surprised to see some of the less flattering reviews of other recent visitors. I showed up at 10:30 in the morning; expecting to check my bags with the concierge; and was immediately given a lovely room on the 14th floor overlooking the bridge in the Public Garden. The staff was particularly accommodating and congenial. The location is unbeatable. I'd definitely recommend this hotel to anyone.
111418,lozzdog,02/23/2008,a good choice View from our window
111418,AndoverMASaxMan,02/18/2008,Boston Park Plaza - Avoid at All Costs What a terrible experience. Booked through Priceline and got a great rate; but hotel placed me on the same floor with a college Model UN convention. Due to the hotel's long hallways and high ceilings; all noise generated by the Model UN-ers drifted right into my room from midnight to 5 am. Needless to say; no sleep that night. Two calls to hotel security (after trying to get the kids to quiet down on my own) failed to solve the problem.After a sleepless night; I had to deliver a seminar to a group of about 25 in the hotel's conference center. At least one other conference participant was also kept awake all night by the college kids. The hotel put my conference in a small; poorly configured room. Worse; the heating/cooling system did not work properly; and the temperature in the room was 81 degrees when we started the seminar. Hotel staff failed to correct the problem; making us resort to opening the windows; allowing street noise and strong winds to interrupt the seminar.Just when things couldn't get any worse; the hotel informed us that they would be conducting a fire drill that morning; meaning that fire alarms further interrupted the seminar.The staff's response to the hallway noise; and the staff's failure to rectify the heating problem in the conference room; made for a miserable experience at this hotel. This is clearly one of those old; grand hotels who's time has passed. With so many better hotel options in Boston; travelers are advised to avoid the Boston Park Plaza at all costs.
111418,westindan,02/18/2008,An OK Hotel We booked a hotel on Priceline and this is what we got. It is a nice hotel for the price we paid (less than $100.00) but nothing great. The lobby is outstanding but the rooms are average. The carpet could be replaced. The front desk clerk we interacted with seemed robotic and indifferent. I will say the food from room service was outstanding; although a bit pricey. I would stay here again at the rate we received from Priceline but would not pay full rate for this hotel.
111418,5manor,02/12/2008,Great Hotel...Great Location Stayed here for three nights after Christmas with my mum. Having read previous reviews and previously stayed in the Sheraton can't say I was expecting greatness!! How wrong I was though; this hotel was fantastic!! Location; Staff; Rooms; Bar etc can't complain about anything!!Will definitely stay here again.
111418,bertramFlorida,02/11/2008,I Had A Great Time There I have no clue why some of the reviews of the Boston Park Plaza are less than complimentary. I stayed there Feb. 6-9; 2008; and had a wonderful time. First; you cannot get a better location. Plenty of shopping and scads of terrific restaurants all within one block of the hotel on all four sides. The hotel room was not large; but it was large enough with a wonderful sturdy king bed with all the frills (pillows; quilts; etc.) you could ask for. Pleny of drawer and closet space. A nice 25 TV. The bathroom was small; but the shower--with two shower heads--was as good a shower as I have ever had at any hotel. The staff was very personable. The business center charged $10 for 30 minutes on the internet and I had no problem with that at all. When I go back to Boston; I'm staying there again.
111418,misocksgal,02/01/2008,Great Stay A friend and I had to attend a conference at the new Westin. We were too cheap to pay to stay there. The Park Plaza was very nice. She scored a great rate on hotwire - less than $60 a night. The room and bathroom were smallish; but beautiful and clean. The lobby and staff were warm and accomodating. Would definitely stay again. The location is very central to downtown Boston. Plenty of things to do and places to eat very close.
111418,atetrault,01/25/2008,Great place to stay! Boston Park Plaza Hotel
111418,HudsonValleyNewYork,01/09/2008,Elegant; good location; noisy Stayed here for a conference. Beautiful lobby and very friendly staff. The rooms are a bit on the small side and a bit noisy with the subway and street noise. Probably would request a higher room if I stay here again.
111418,MaryChristmas,01/09/2008,Lovely Christmas location lobby
111418,dubai2000,01/01/2008,Great stay (apart from the TV internet) Arrived on dec26 for a 5 night stay in boston arrived early fromUK and got checked in early; Grand lobby area make for a impressive entrace; Room wasnt large but then again wasnttiny it was clean and serviced everyday; Hotel is in a greatlocation 5 mins walk from the park/common 5 mins fromthe upmarket shopping of newbury street and 10-15 from theshopping mall at the prudentical centre; With the T subway system within 5 mins cant fault the locationBut as written on here before the TV internet in the room is useless worst than useless i then paid $10 for 30 minutes on line at the buisness centre which worked fineat check out they were more than happy to remove the in roominternet charge and also a couple of failed phonecalls to the UK with a post office phonecard that wouldnt dial through a coupleof times; would stay again
111418,jamc204,12/31/2007,Good value but don't use the TV Internet I like this hotel a lot. It's beautiful and elegant. While it's definitely old (1927); it's well maintained and clean.My biggest complaint though is that they don't offer computers for customers to get online. You can hookup a laptop in your room; but if you don't have a laptop; they offer an internet service on your TV for $12.95/24 hours. DON'T BUY IT!! The TV internet doesn't work at all. It's not compatible with any websites and is painfully slow (slower than any dialup modem). So; if you're addicted to the internet; make sure you bring a laptop or stay somewhere else such as the Sheraton. The Sheraton offers multiple computers for guest use.If you go; make sure to visit the Bonfire restaurant in the hotel. It is excellent and worth every penny.
111418,Bmillan,12/31/2007,The name is biger that the Hotel When I think about a Hotel named PARK PLAZA I think about Greatness; New York; something amazing. Well; not this time.If you read my other reviews you can see I'm not a very negative person and I always try to leave a positive feedback. I really tried with this hotel; but I could not.The Location is great. The check in is always very nice and the staff at the front Desk is friendly. Let me first say this is not the first time here. For work reasons I come here several time a year. Some of the rooms are Small; but any other Historic hotel in Boston will be the same. Many room are full of stains and they look not clean at all. They need big time renovation. The carpet is just disgusting. Last time ; my Internet did not wok and I call to change the room or just for someone to fix it. I waited for more that 40 minutes until I called again. Whoever it was who awnser the phone was so rude. Finally some one came and give me the key to another room. Guess what!! The room was so bad. Smaller that the other one; and Internet did not work again. I was so upset; and I decided to fix it myself. I went under the table and re-connect the cables. Maybe the maids are not very careful when cleaning. Once again there were stains in my carpet and this time also the walls. I stay at many Boston Hotels; including the Hyatt; Omni Parker House; Embassy Suites; Double tree; Holiday Inn; Sheraton; and many others; but I have never experienced anything like that.I understand it is an old Hotel and really needs renovation; but if you add a rude staff to that it just make your stay very uncomfortable.I may try to convince my Company not to send us here anymore.
111418,lozana36,12/29/2007,LOVED IT!!! stay here if you're in Boston bathroom
111418,zapatamama,12/27/2007,Horrible Customer Service and Overcharged 15% Terrible hotel customer service with misleading advertisement on their website that is borderline-fraudulent. Will never stay here again.
111418,digtravel,12/27/2007,Lovely room; comfy bed; thin walls Stayed at the Plaza for one night thanks to an incredible pricethrough Priceline. The lobby was beautifully decorated for the holidays; and check-in was fine. My room was small but adequate; on par with other city hotel rooms I have seen. The bed was very confortable; with lovely white linens and lots of pillows. The room was clean and comfortable; the bathroom was a little tired but clean.The dual showerhead was a nice touch.I will agree with some other reviewers about the thin walls in this old hotel. I was awakened at about 2:30 am when some holiday revelers returned to the room next door for a little more partying. I tried to wait it out; but the volume increased until I finally had to call downto the operator. They sent someone up almost immediately; and the party soon quieted and dispersed; so plus points for the quick service. However; the walls are so thin that I could hear even normal conversation the next morning as I was getting ready to leave. I guessthis is a by-product of an old grand hotel; but one to be aware of if noise is a big issue for you.
111418,DavidZGreenberg,12/20/2007,The Worst - Any Alternative Would Have Been Better (Motel 6; Best Western) Having spent many nights in low-end hotels during business trips to remote locations; I am used to spartan accomodations. However; this place was a dump. Truthfully; the rooms are no where near the quality of even a Best Western or Red Roof Inn -- let alone a Holiday Inn. Yes; the lobby is fancy. Don't let this deceive you. The mattress in my room felt like it had been picked from the garbage. The other furniture was in awful shape as well -- similar to what you would find in a thrift store. The showers were too small for an adult. I am a little surprise that the major travel sites haven't stopped selling rooms for this hotel.Don't get ripped off. If you wind up unwittingly staying here; complain to management; the authorities; and the BBB.AVOID AT ALL COSTS.
111418,Cbmw,12/19/2007,Great location; very nice staff; VERY comfortable bed! I stayed at the Boston Park Plaza for one night last week. The check-in and check-out process was very efficient and the porters and concierge service were terrific. My room was a little on the small side; probably because the king size bed took up a lot of room; and there were some water marks on the mirrors. Other than that is was clean; warm and comfortable. There was a coffee maker in the room. They have a full room service menu. There was a newspaper outside my door in the morning. The bed was especially comfortable. The hotel is about a 4 block walk from Back Bay train station and very near several shops; restaurants; bars; etc. I would certainly stay here again and recommend it to others.
111418,KittyPG,12/19/2007,Great Experience My sister and I stayed at the Park Plaza Hotel in Boston for 5 nights early December. Location is perfect.; you can walk to Newbury Street; Quincy market; 20 minutes from airport etc I was really nervous about the hotel as the reviews I read weren't always great. We got checked in immediately on arrival. We were on the 9th floor and had a large bedroom; large bathroom and plenty of space in the wardrobe for both of our stuff. We had a problem with the heater on arriving and called down stairs. Someone came to our room within 5 minutes of the call and fixed it and we had no further issues. Housekeeping came each day so clean sheets and towels every day. Concierge was really helpful all 3 times we spoke with him and we checked out with no delay. I would defenitely stay there again. Everyone was polite and friendly and my sister thought the door man was a hoot. No complaints our end; only thumbs up!
111418,radiorock,12/18/2007,Incredible Value Great price as part of an Expedia package. Beautiful lobby; nice desk staff; super comfortable bed; great location. Will be back for sure.
111418,UkGMan,12/18/2007,Pretty darn poor Stayed during a major conference in town; so place was heaving but even so.... Very pricey. Room tiny and run down. wardrobe too small to fit my case in and had to remove ironing board to corridor just to hang my shirts. Shower same height as my chest despite there being 2ft of space above. Breakfast was chaos - they didn't clear tables (customers just stacked the stuff on the floor in the end) but still managed to bring the bill before we started!Nice splintered woodwork around my door where it had obviously been kicked inCheckout farcical. They told me when I checked in that they had a corporate account to settle to....but insisted I paid in full on my card.Location is ok...but would never stay here again. To be fair; other colleagues said when they've stayed when it isn't busy; that it's quite nice.
111418,Noni1126,12/15/2007,Very satisfactory hotel My office booked this for me through Orbitz. The hotel is older; but I thought very well kept. The king-sized bed was incredibly comfortable -- pillow-top mattress; nine pillows of varying size and firmness; a comforter. Small bathroom but nice toiletries. Everything very clean. My only criticism of the room is that it was a bit drafty; but the heat worked well; and there is separate heater in the bathroom. Helpful staff. Nice fitness room. Absolutely unbeatable location! An especially useful touch is a small guest lounge off the lobby; accessible only by room key card and comfortably furnished. I used it to hold discussions with my clients. Although the hotel restaurant is very expensive and not exciting; it is surrounded by lots of great places in all price ranges
111418,holidaysrmybag,12/14/2007,Great Hotel Great hotel; fab location. Can't fault it really.We had a Standard room which was more than adequate. I'm sure that some people could find it on the small side; but we didn't have a problem with it at all. The bed was the most comfortable bed I've ever slept in (Random; but makes a difference when you're jet-lagged and need sleep!). The walls must have been pretty thick; cos we didn't have any disturbance from neighbours at all and we had 3 xmas parties while we there and we didn't hear a thing. The only down-side was that the windows could not have been double-glazed; as we had noise from outside. Unfortunately; we were the entrance side of the hotel so had the noise of taxi's etc. However; didn't disturb sleep especially (Don't let it put you off).All the staff were really helpful and friendly. Lobby looked great dressed for the festive season. We had a complimentary breakfast; which was great...Loads of choice and good quality; but not sure we would have had it if it was not free (Full breakfast is expensive at $18.50 each).Location is fantastic; within walking distance of pretty much everything. Boston is a great city. Would definately go back to this hotel.
111418,jmfangio,12/14/2007,Showing its age but good service and location I was booked into this hotel for business travel. One thing off the bat is that even though starwood owns the hotel; they do not offer SPG points! That is pretty odd.Great location for the hotel. It is right around the corner from hotels costing 2-3 times as much as this one charges.The first room I had was pretty small; but clean and decently furnished if a little old fashioned and out of date.However; there was a smell of sewage coming from the bathroom; and next to no hot water in the shower.I complained about this; and was upgraded to a tower level room which I thought was the correct way to handle situation.This room was larger; had great hot water and was thankfully devoid of any sewage smells. It also came with access to a lounge that had complimentary breakfast in the morning and drinks and hors d'ouvres at night.I would stay here again for business; but the style of the hotel is not my thing if I were paying. That being said; service was excellent and the location can't be beat for the price.
111418,JRWB1960,12/11/2007,I enjoyed the hotel Given the reviews and my own prior experience; it was with some trepidation that I booked a double room at the BPP Hotel. I have heard the rooms were small and shabby. But the price and location could not be beat so I booked it. Besides; who spends time in the room on a trip to Boston? It's a party town. In the event; my room was spacious; clean and quiet. I recommend getting a double. The lobby was beautiful and the bar/restaurant is a nice place to meet for drinks before getting the night started. The location is really the best quality. It is surrounded by the wonderful restaurants and shopping of Boston's Back Bay and South End. It is also close to the Public Garden and Commons making for a nice walk over to Beacon Hill and the Waterfront. The staff was a little aloof; but proficient at what they did. The housekeeping staff however was very gracious and did a nice efficient job. Overall; a very nice stay.
111418,jotabecu,11/30/2007,Enjoyed the hotel Location; service and cost all excellent. Very good room. It shows its years a little bit but with some make up it stays on top. Will recommend it.
111418,rwchicago,11/27/2007,mainly positive; but primary advantage is its location The bed was quite comfortable but the linens were threadbare... there were holes in the sheets
111418,fayqueen,11/26/2007,Very noisy at night First Night; Heater keeps making noises and i couldn't get rid of it ; so i called and then a maintenance guy came up. I tried to explain the situation and i think he said i had to turn it off or something ( i couldn't understand him because he didn't seem to know how to speak English) .........so no heater at night for me....Second day morning; housekeepers knocked my door really loud in the morning at 9:30 am; as well as other guest's door. ( I heard around 10 very LOUD knocks) inside my room and not only knocks; housekeeper's voice was loud as well.Second night; people next door were really loud at 2:30 a.m in the middle of night.Third day morning; we put a do not disturb sign outside so housekeepers didn't knock on our door ; but i can still hear every knock on other guests' rooms.Third night ; loud neighbors as usual.Room is small but it's okay for me.Sound proofing is horrible; i can hear everything that happened along the hallway. (especially the LOUD horrible morning knocks and voice of housekeeper)
111418,MaineHobo,11/25/2007,You must be joking My husband and I were guests in the Park Plaza hotel from 11/22/07--11/25/07. During our stay; we encountered the following unfortunate situations:1) A gentleman on staff who decided that Honey was an appropriate way to address me. I am a 44 year old professional woman more accustomed to being addressed as 鈥淒octor鈥? but Ma鈥檃m; Miss or even Lady would be preferable to 鈥淗oney鈥?2) On our last night at the hotel; we had the unpleasant experience of encountering an extremely strong and pervasive odor of marijuana when we returned to our floor for the evening.3) Adding to the overall experience of our last night in the hotel; I was awoken at 3:30 in the morning by a security guard slipping a piece of paper; with our checkout charges; under my door. Consequently; it took me quite a while to go back to sleep and I was exhausted in the morning for our trip home.4) When I brought the issue of being rudely awoken to the attention of the front desk manager; I was told; Oh; that was security how funny. 5) When we checked out; I brought this issue up again and asked if it would be possible to avoid having the charges slipped under my door; if we came back. The young woman who waited on us responded with a very hesitant I guess and then proceeded to argue the point of whether I had in reality been woken up in the first place. To say that her attitude was argumentative is to fall short of giving her 鈥渟hpiel鈥?justice. It is a rare experience in my life to have another person accuse me of lying; and; while the young woman's statements fell short of that particular accusation; it wasn't by much.6) Despite being addressed in unfortunately familiar terms; surrounded by illicit drugs; woken up in the middle of the night; and accused of lying by the staff; we decided; as a matter of convenience; to make our reservations at checkout for our next trip in December. At this point; the same young woman in question informed us that there were no available rooms. In fact; according to her; the hotel was overbooked. However; when I returned home; I checked the validity of this statement. There are apparently a large variety of rooms available. Needless to say; we will by staying at the Hyatt down the street.
111418,newengland001,11/15/2007,Will Not Return to Park Plaza We were extremely unhappy with our stay at the Park Plaza. The level of service was embarassing; I waited for 30 minutes on hold for the concierge twice during our one-night stay; once in the evening and again in the morning; it took over 20 minutes to check in; and the hotel bar staff was disgruntled and far from accomodating. I will never return to the Park Plaza and encourage everyone else to explore the many other hotels in Boston that far exceed the Park Plaza in quality and level of service.
111418,Oakiesis,11/12/2007,Great!!! Would return in a heartbeat. We reserved two rooms through Hotwire for two nights; Oct. 19th - 21st; 2007. The rooms were fine; a little small but they were very clean and suited our needs perfectly; we were only in the room to shower and sleep; the rest of our time was spent exploring Boston which you can do from this hotel entirely on foot! My experience with the staff was wonderful; from the moment we arrived (which was early 10am); the very friendly and curteous lady at reception really took care of us; she got our rooms for us early so that we could start exploring Boston; concierge was also very nice and helpful; gave us a map and directions on how to use the T to go to Salem and the great doorman hooked us up with reasonable limo driver for our ride back to the airport. I would absolutely recommend this hotel and would not hesitate to stay here again.
111418,Rye22,11/04/2007,Colonial Class Cannot say enough about the people and the overall atmosphere of this hotel and its staff.We attended for a wedding; although the only time we were in the hotel was for sleep and the reception.The rooms were very nice; although I have to say the washroom we stayed in could be bigger. We had to do some serious sidestepping to get around the door when you were trying to access the sink or toilet.I think we just had a regular room (1 king bed); but the room was well kept and overall a good experience.This was my 2nd time in Boston; and was lucky enough to have a great tour as my girlfriend and all of her friends attended BU for Dental School. I HIGHLY recommend you see Fanieul Hall; take a Duck Boat Tour (book in advance); go to Fenway and see the Sox play; and take a nice walk down Mass Ave; Copley; and Newbury to see some of the awesome shopping.
111418,wilson44,11/03/2007,wilson Noisy hotel although on the 5th floor; clean their windows at 2am;not good when you have a flight to catch but the consiege seems to think this is perfectly reasonable. would not recommend this hotel
111418,NickScull,10/30/2007,Elevator Safety Issues!! All three of the south bank of elevators malfunctioned the entire four days we were there! One group of guests was stuck in elevator #3 for over an hour and a half. My wife and I got stuck between floors twice in elevators #1 and 2 two days in a row when the electronics suddenly just went dead. After fiddling with the buttons it started up again each time after about five minutes. I believe these sorts of maintenance/safety issues are unforgivable in a hotel this expensive and we will not be staying there again!
111418,EarlieGirlie,10/29/2007,Overpriced shoebox I would not stay at this hotel again if it was free. I paid an exorbitant amount for two nights for a room that was not even big enough to accommodate a standard (double) bed. In fact; it was so small that the bedside table would not fit next to the bed and was at the foot of the bed. The TV remote control did not work; but that was not such a problem as the TV had no reception anyway. Lighting in the room was so poor that it was impossible to see the clothes in my suitcase. Which reminds me; there was not even a rack to hold suitcases; let alone a closet to hang anything in.The hotel staff were rude and arrogant; if you could get to talk to them. I waited more than 20 minutes on hold to speak to the Concierge before I gave up. Waiting at the counter did not provide any better service.For the price; I would expect a free shuttle service to the airport; as is common at other hotels. The best the hotel could offer was the phone number of a local service (not even booking the service).The only experience at the hotel that was good was dinner at Bonfire restaurant. The staff were friendly and very accommodating; and the food was terrific.Do yourself a favor and stay at another hotel; but if you like a good steak; check out Bonfire.
111418,snowshoebunnie,10/29/2007,Less than what I expected I stayed at the Park Plaza near Christmastime last year; and was attracted by the special rates offered by Expedia.com as well as the old charm of the hotel. The lobby was beautifully done up; but the rooms were not of a very good standard. The bathroom was very old and gave me the creeps. I am a lot more forgiving towards this hotel because I know it is very old- but the ancient heater in the room I was assigned to was faulty and funny sounds were coming from it. Despite the maintenance coming up very promptly to fix it; the sounds were keeping me up on my first night there; so the next day the reception kindly upgraded me to a better room; but I realized apart from the upgrade to a king bed and bigger room; everything else was the same.On the whole; for the price I paid; I thought it was okay; not fantastic in any sense. The location of the hotel is great; and the experience of staying in an old hotel with the old fixtures still in there was definite something to remember.
111418,mhfwanderer,10/28/2007,Classic though slightly shabby; great location Situated just off Copley Square; the Boston Park Plaza is a busy; conventionally elegant; older hotel very near Newbury Street and the Public Garden. With a dramatic though slightly shabby lobby and an aging piano bar; the hotel seems almost a relic from a bygone era 鈥?as are many of its elderly patrons. Having reserved through Travelocity; my room was adequate; non-smoking and quiet; in spite of a charmless view of a dismal gravel-topped roof spattered with pigeon droppings. The small room was equipped with a plush queen bed; soft linens (nicely turned down each night); and conservative English soaps adorned the early twentieth-century fixtures in the bathroom. No WiFi was available but the ample; ersatz-Federal writing desk featured Ethernet-LAN service for a fee. The overpriced lounge served an indulgent; though a bit greasy; breakfast buffet; and the hotel鈥檚 service was expedient; refined and courteous. This hotel is walking distance from the Arlington stop on the Green Line. Overall; for the $260 room rate; three stars.
111418,NewEnglandSteve,10/24/2007,Not very good at all We recently stayed at the Boston Park Plaza after an event in the area. We had been looking forward to our stay because of the hotel's prestigious reputation. I can't think of any reason why they would receive such praise. We found the hotel to be terribly outdated. This hotel is about 25 years late for a remodel. The walls were desperately in need of painting. The AC barely worked as well. Now for the biggest reason I'll never return: We paid an awful lot of money for some pretty terrible service. It was really hard to find anyone at the hotel that seemed to care about providing help with anything. It seemed like nobody wanted to be there. Certainly nobody working there was in a rush to do anything. If you wanted to check in you had to wait in line for 20-30 minutes. You want help with your bags on checkout? Wait another 30 minutes then go down to the lobby and get someone with a cart yourself. I should have know the service would be bad when every time I had to call the hotel; I would be on hold constantly or put right into voicemail. There are many better high end option in Boston than the Park Plaza.
111418,candidreview14,10/24/2007,There are better places to stay ... I stayed here for a work conference and was disappointed by the rooms and the service. The lobby is beautiful and the location blocks from the Public Garden can't be beat; but this property is really in need of some upgrades. Starting with the front desk area - the layout is confusing and I stood in line while several new people approached desk clerks from the side. One of the duties of a desk clerk is to pay attention to the people who are waiting and to not allow people to interrupt or cut in line. When I got to my room; my keys did not work. So I had to go back downstairs with all of my luggage; wait in line again; and then trudge back up to my floor. The room itself was small - not unexpected in an older city hotel. That said; the furnishings are outdated; I had to call service at least twice to fix issues; and the air conditioning was loud enough to keep me awake at night. If you are attending an event; you will enjoy the ornate ballrooms. But I would suggest staying somewhere else when you visit Boston.
111418,cinncitraveler,10/24/2007,Awful This place needs to be shut down and either renovated or torn down. Everything seems run down and outdated. The walls and windows are paper thin. Every noise from the street (non-stop in a city the size of Boston) seems like it's right in your room. I found the bed uncomfortable. On the plus side; there are very good restaurants in the neighborhood. This hotel is living on its historical past as an excuse to continue to charge high rates for quality that's unacceptable. Do yourself a favor. If you are intrigued by the property; stop by the lobby; take your picture; move on to a more updated hotel.
111418,DuggyLancs,10/18/2007,We loved it! Initially devastated when I read someone's review including the word 'mouse' before we left the UK! This was our first trip to the East Coast and Boston was our first stop (2 nights) on a 2 week road trip around New England. No problems with valet parking- a bit pricey but this is a city and the hotels location is excellent-you can do Boston on foot from here reaching all of the major tourist sights. We upgraded to a tower room which was perfectly large enough for the 4 of us. We could access a private lounge for complimentary breakfast and evening bites and all non alchoholic drinks;water and fruit was always available.Perfect for early morning starts and chilling out in the evening with the kids. bathroom was small but perfectly formed. Private concierge was incredibly helpful and arranged a duck tour for us at the last minute. All in all a wonderful start to a perfect trip. I can't comment on the other rooms but it's well worth staying in a tower room. We will be staying here again on our next visit.
111418,brookl,10/16/2007,Hit and Miss I've stayed at this hotel 4 or 5 times; mainly because this hotel seems to be the only 3-star hotel in downtown Boston that's always available at a discount price on Hotwire/Priceline. I've had a couple of forgettable stays here; as well as a couple of satisfied experiences. They have many room configurations here; but the lowest-end rooms are really low-end. And the problem is; there are many of those and you could get stuck in one if you're unlucky.The lowest-end room that I'm talking about is really tiny. I'm talking probably less than 200sq feet; with a tiny bathroom. And both times I got stuck with those; my rooms were facing a small coutryard (if you can call it that) fully enclosed with other wings of the hotel. So you're pretty much looking right into other hotel room windows directly across. It's not a pretty sight; and privacy is an issue unless you keep the curtain closed. The other times; I actually stayed in a decent-sized room facing out to the street. These rooms were still small; but they were more like 250sq feet or so. I would say these rooms were a legitimate 3-star experience.Regardless of which room type you get; my experience has been that the rooms are pretty clean with nice bed linens and such. I still think this place needs to do some major renovations to modernize some aspects of the guest rooms. But the showers always worked well and the carpet was always clean; as I can best remember. I do remember that the walls were not the thickest... sometimes you could really hear the noise from next door.The best thing about this hotel is its location. It's one block from Boston Commons and the happening Boylston St; 2 blocks from Newbury St which is Boston's chic vibrant shopping street. Chinatown and the Theater District are also nearby. The hotel is 1/2 block away from the nearest subway stop (Arlingston St). In spite of all the negatives about this hotel; more often than not this is the ONLY decent hotel in this area that's affordable. For those of you who say the location is the most important thing; it's hard to beat this hotel.As far as eating inside the hotel; I've only eaten at McCormick Schmick's. I used to love this restaurant and I've gone there about 10 times (both as a hotel guest and otherwise). For some reason; I feel like the quality there has plummeted the last couple of years. On the other hand; there are many decent restaurants nearby that I like better. Like FireIce; PF Chang; Rustic Kitchen; Legal Seafood (mind you; some people still prefer McCormick Schmick's to Legal).In summary; this is a hotel I'd probably rather not stay at. But you can't beat the location. And often times; you don't have any other options; price-wise. So I'm sure we'll return to them again in the future.
111418,VentureCap,10/13/2007,Dump; Hard to Believe They Would Allow Travelers to Stay in Such Conditions Don't let the lavish lobby deceive you. The rooms are among the worst I have ever stayed. Broken furniture; uncomfortable beds; rock hard pillows; stained carpets; and inconceivably small bathrooms/showers. I can't imagine why the management is not more ashamed of themselves.Do not stay at this hotel. It should be gutted and renovated. Management is taking advantage of travelers who have little choice due to the shortage of hotel rooms in Boston.
111418,ChicagoTraveler65,10/10/2007,I won't go back I stayed at this hotel on October 1 and 2; 2007. I travel to Boston with some frequency and usually stay at the Lenox or the Westin (near the convention center); but both were booked; so I was relieved to call the Park Plaza on the afternoon of my arrival and find they had rooms--albeit at $429 a night. I was surprised to be very disappointed with this hotel. The service was terrible and sometimes surly; and the room they gave me for my second night (long story!) was filthy--the worst I've ever stayed in...and I travel with some frequency. Other notes:-I waited in line 45 minutes to check in...at 8:30 on a Monday night. The room type I'd reserved just six hours earlier was not available.-They were supposed to move me to my requested room type while I was out the next day. Returned after 10 pm to find that that didn't happen. They promised to send up a bellhop with a key to my new room. Forty five minutes later I called to check on the bellhop...and my inquiry was met with flat-out hostility. -The AC didn't work right either room I had; despite setting the thermostat at 67; it was warm enough to be sweaty. This is just the big stuff. There were other; smaller service issues; as well. I would have found these issues distressing at any hotel; but at a property of this assumed caliber...and at this price; I found the problems particularly troubling.
111418,IndieGuy,10/09/2007,Mostly Good I arrived very tired after taking the shuttle and subway from Logan airport. Since it was hot; my asthma was kicking in. The young lady at reception was fantastic and even upgraded my room a notch to a king sized bed.The public areas (lobby; mezzanine; etc. are fabulous. They don't build them like this anymore and these areas are very well maintained.The hallways to the rooms (9th floor) looked like they could use carpet cleaning.The room's bath was spotless and nicely-appointed; however; I dropped something on the floor next to the bed and when I looked underneath; things looked really poorly--in obvious need of a good vacuuming.The first night was heaven. Very nice and quiet. The next six; I was stuck with persons on one or both sides who were very loud. At one point; the hotel sent someone up and things got quiet for about 10 minutes; then resumed.When I was ready to leave; I phoned for a bellman. I waited about 20 minutes beyond the 10 I was told and finally just left the room on my own.Not a big thing; but I was billed $2.00 for a local call. I never used the phone except to call for hotel staff twice. I left a message to that effect; but the charge was not removed from my bill and I needed to leave because of the tardy bellman.Very nice restaurants in the building and in the few blocks around it as well!I would consider staying there again.
111418,Pittman123,10/08/2007,Stay Away!!!!! I stayed at Boston Park Plaza Hotel for a week; in an upgrade Tower Room. For over $300 a day; I couldn鈥檛 even get hot water for shower in the morning. I also experienced billing error and loss of item at my room. The staff was trying to help; but the hotel is so overwhelmed with problems that they either couldn鈥檛 do anything or did not care. I checked out with an erroneous invoice; and the security manager (service manage was not in on duty) promised that a fax copy of the revised invoice will be faxed to me. As of today (more than one week later); I am still waiting for the correct invoice. I emailed the security manager; she did not reply. I called the security manager and the hotel; and nobody picked up the phone at the front desk; or at the accounting. Apparently; nobody cares in the hotel once you leave. The lesson I learned from spending more than $2k? Stay away from Boston Park Plaza Hotel!
111418,kevnord,10/07/2007,Great Location! Great Service! Small room. This hotel is in a GREAT location! It's just a block from Boston Commons. The hotel and its staff are wonderful. I believe there are 5 restraunts attached to the hotel; so if you love food; you have a lot of choices.My room was nice although extremely small. I booked an economy room. The bed was probably the best hotel bed I've slept in to date. The bathroom was a little beat up and could use some fixing up. It felt old (which I suppose it is).I thoroughly enjoyed my stay at this hotel.
111418,millim1900,10/01/2007,Park Plaza: Great Experience! In short; our stay in Boston was Above Average thanks to a wonderful dedication to customer service from the staff at the Park Plaza Boston Hotel and Towers.We went to see a Red Sox - Yankees game at Fenway; a longtime dream of ours; and planned on touring the city as well. We needed a hotel that could provide us not just with a bed and sheets but a great knowledge of the city.Positives:- The concierge desk was fantastic; they took time to explain hidden gems; great places to eat; lent us an umbrella; and in general cared about getting it right and not getting us out. They helped us find some great antique shops; they staffed this desk with smart locals and boy did it show; excellent concierge services.- Check in was excellent; quick and easy; no megaphone blasting of our room number to everyone in line.- Room had a nice view and was clean with a polite cleaning staff.- Bar staff were professional; nice and actually smiled.Negatives:- Skycap/Bellhop: were not very helpful. Clearly an area they could improve upon; the man who wanted to help us with our bags was clearly in no physical capacity to do so: I felt bad; did it myself.Park Plaza made this trip great for us. A fine attention to details; staff motivated to make our stay enjoyable and a dedication to excellent customer service; this reviewer highly encourages other travelers to consider staying at the Park Plaza Boston Hotel and Towers.
111418,nessakirby,09/28/2007,Great City Centre Hotel Having just had a 3 night stay at the Park Plaza; I can't understand why it gets such bad reviews.It is a typical city centre hotel and everyone should bear in mind that it is 80 years old and so doesn't have the modern look of some of the newer hotels in Boston.The staff were always happy to help; the room we had was large; very clean and comfortable and the hotel is in a great location for seeing all Boston has to offer.I would most definitely book here again.
111418,laracee,09/27/2007,No need to worry I booked my stay at the Park Plaza on expedia and got an excellent deal; but was still worried after reading all of the negative reviews. We had no reason to worry. Even with the discounted price we still got a larger room and it was all redone beautifully. The bed was very comfy and the bathroom was quite large with a roomy shower. We didn't have a view; but as we didn't spend much time in the room it didn't matter. The concierge was extremely helpful; however the bell men made no effort to be pleasant. Not a huge deal. Honestly; this hotel has the best location possible. I highly recommend it.
111418,chloe8,09/26/2007,Great Location; beautiful public areas; rooms a little tired I had stayed at the Boston Park Plaza before; so I knew what I was getting. We arrived at the hotel and had a pretty quick check-in; only to arrive at our room to find someone waiting outisde it saying that it was their room; but they couldn't get in. I had worked in a hotel before; so I knew that this could easily happen and we went down to the front desk to explain the situation. The front desk clerk was very apologetic and immediately gave us coupons for the breakfast buffet the next day which was very nice! The standard rooms are small and the bathrooms have little counter space but as this is a 1920s hotel this is to be expected. No frig either. Room was very clean; though and bed was very comfortable. Our friends had a superior room which was just bigger; not really worth the extra money. The public areas are very nice. People complained about the elevators being slow; but again this is a large 1920s hotel; so it is to be expected. The location is great and I love the charm of old hotels! If you are like me; you'll like the Boston Park Plaza.
111418,AnnieMate,09/25/2007,Lavish reception area deceiving We were a little deceived by the lavish luxury and splendour of the reception hall of this hotel.We stayed for 3 nights in what was described as a king-sized bedroom on the 9th floor . We could hardly move in the room it was so small. I would describe it as functional rather than comfortable and certainly no hint of luxury. The only place to hang our clothes was a hook on the bathroom door - we couldn't believe it but there was no wardrobe! Just a few drawers. The bathroom was ok; clean; but nothing special.We were out sightseeing most of the time so we weren't too worried about the room. However it could be quite depressing if the weather was bad and you spent more time there. The window was quite close to the building opposite; so the room was dark ; even on a sunny day; and the lighting was inadequate.I would recommend this hotel purely for its central location. There were several restaurants very close by and the Common and start of the Freedom Trail were only a few minutes walk away.
111418,BritLosAngeles,09/20/2007,Small and comfortable; but incredibly noisy I just stayed on the 5th floor. The room was small; which I have encountered before in another Boston hotel and which didn't really bother me; since I was out most of the time.What really did bother me for the 2 nights I stayed there was the noise level; which was incredibly intrusive. Outside the window; in the interior of the building; was an exhaust fan that blew 24 hours a day. At night; it even went through periods when it would accelerate to the volume of a subway train. I awakened at least 4 times a night. I left a voicemail in the system regarding this noise but did not get a call back or a requested room change; which is really unacceptable. The phone system for this hotel is very substandard. I left a message in the concierge desk system before I arrived at the hotel and never received a call back from that; either. The wait time to get through to an actual person on that desk was close to 10 minutes.
111418,poshcatlady,09/20/2007,lovely hotel stayed at the boston park plaza hotel and towers for 6 nights .room was lovely; clean; attractively decorated; and on the 14th floor; so we had a great view.everyone very helpful.near to boston common and other historic sights.would definately stay there again.
111418,lthomso4,09/17/2007,Excellent Hotel We booked the Park Plazza last minute through expedia and after looking at reviews on the hotel were a little nervous. We booked a King Sized Deluxe room and it was fantastic - we had a great view; the room was modern; clean; very spacious with a living area including a sofa. For the extra space I'd recommend the King Deluxe. The staff were very friendly and more than willing to point you in the right direction should you need any assistance. The location of this hotel is fantastic and the hotel is charming with lots of intricate details in the reception area - definately worth staying here if you come to Boston.
111418,heidionebraid,09/13/2007,Lots of character / short on accommodattions I recently stayed there as part of the AARP National Event. Because it resembled the Park Plaza in NYC (which I have stayed at and found it to be exceptional); I booked my stay there. It really did not measure up to today's standards; however.I had booked a king room thru AARP with a convention rate of $180@night; at least 6 months prior; so I expected the room that I had booked. When I checked in; I was given the key with no other details. The hallway on the fifth floor had an odor to it and the doors looked old. When I went into my room; it was quite small with a double bed; not a king; and had no closet or even a bureau. As I was on my way out to meet a group of people for dinner; I stopped at the front desk quickly to inquire about this situation. I said that I booked this room quite a ways in advance and could not live out of a suticase for 4 days and that I wanted a better room than the one I was given. I was told to stop by the next morning as they were fully booked that night. Due to convention schedules; I was able to stop by the front desk in the early afternoon; at which time I was given a room on the 12th floor at a rate of $20 cheaper per night. This was a little bigger and better; at least it had a closet and a bureau. But the bathroom looked as if it was simply thrown together in a mishmash-old fixtures and shower that you could not even turn around in. But hey; I settled for a place to put my clothes.The breakfast buffet; in my opinion; was very pricey. It cost $19.95 for a hot dish-eggs; potatoes; meat. I did that once and ended up going to Au Bon Pain down the street on the other days.So if you want an old hotel full of character and quirks; this one's for you. If you want a more modern accomdation; go across the street to the Radisson.I know this hotel has character and quirks due to its age; but you should get the accomodations that your booked instead of what they choose to give you.
111418,tzyf,09/12/2007,Charming old hotel with some drawbacks Stayed here last week for the AARP convention in Boston. Not sure if it's typical but our room was TINY. But it basically had everything we needed. Bed was comfortable except the hard pillows. Everything was clean. Room service was mixed. Great one late night but lumpy oatmeal and missing selections in the morning. Bathroom also very clean and a nice deep bathtub but also very small. Housekeeping was hit and miss so we finally started leaving a tip and a note every day to get the towels and washcloths we needed.Great location; one block off Boston Common and walking distance (for us) to North End and the complete Freedom Trail.
111418,djdooms,09/11/2007,Just OK We stayed in a standard room at the Park Plaza. It was small; but I expected that. Our room was clean and the bed was comfortable. Our only issue was that our room was very hot. We turned the air conditioning down all the way and it was still miserable. We went out for the evening on the day we arrived; and asked for it to be checked. Nothing happened that night; so after spending a sleepless night; we asked for them to fix it again or change our room. We went out for the day and when we returned it was nice cool. That only lasted for 24 hours. The next day it was hot again; but we were able to open the window and let cool air in so we were comfortable. I won't stay there again just because of dealing with the temperature in the room.
111418,TarHeel257,09/10/2007,Everything we hoped for We were very pleased with our stay at Boston Park Plaza Hotel.It was coonvenient to historic district--within easy walking distance.Good restaurants nearby.The hotel was old but had lots of character and was very comfortable. The staff was friendly and helpful.We would definitely stay there again and recommend it to others.
111418,funnykitty,09/06/2007,loved the park plaza My daughter; her friend and Istayed at the Park Plaza Hotel for 2 nights recently. I had no time to research hotels and booked this hotel from Hotels.com at the very last minute.I really liked this hotel. It was in a great part of town-very close to the Commons ; Copley Square and Newbury Street shops and restaurants. I thought it was beautiful and enjoyed the ornate lobby; piano player and found old fashioned bathrooms charming. I thought it was elegant . Our room was spacious with 2 double beds. Very clean (except for a crumpled wrapper under the bed) and the concierges were very helpful to us. We were able to walk to the South Station for our bus trip to and from NY. Very convenient!I wouldn't hesitate to stay here again and would return to this hotel in a minute..
111418,25thWestSussexUK,09/06/2007,7 Good Nights Having just returned from a week at the Boston Park Plaza the only let down was the room to room noise. As far as my wife and I were concerned the sound proofing could be better.The bathroom was small by US standers but did it's job; good shower and clean. Good bed and clean room. Lots to do and see; we walked most places; Coply shops; the harbour ;Park ;and part of the Freedom Trail.If you do not have time for a sit down breakfast there is coffee and patries etc to go by the bar area.Bonfire the onsite restaurant is very good; great steak (but closed Sunday's)Would I recommend it to a friend; Yes; but would have to mention the room to room noise.
111418,nhunsinger,09/05/2007,Pass the Executive Suite; not worth the money.... Having planned on seeing Boston for my 50th Birthday I chose the Park Plaza; staying in The Towers section for the extra service. There was no extra service; the daily breakfast was either out (no food) upon arrival to the concierge room; or they were cleaning early; stating the time for breakfast during the week ended earlier than the weekend. That was not found anywhere in the literature when booking. With the time difference it meant you had to eat VERY early or not at all. Having paid extra to be pampered this was definitely not the hotel to stay for pampering. The concierge was to have put an itinerary together for me; and I never heard from him again. Needless to say the concierge was not typically present; and when they were at the desk they ignored you unless you engaged in conversation; see previous sentence regarding end result on request. The pictures of the rooms you see online are not what you get. The rooms are old; and very small. A queen size bed; desk and dresser took up the whole room wih just a small walk-way around them. While this hotel is convenient to the park; there are other hotels more convenient to activities in Boston; and probably more prone to customer satisfaction.Dissatisfied and defninitely do not recommend. In addition; my brother-in-law's mom died and we requested to leave early through Hotel.com; but I was told Park Plaza would not allow a refund for the one day early departure. Never mind Hotel.com advertises changes are accomodated. Very misleading as far as I'm concerened.
111422,MRSBU617,12/28/2008,So happy we had our wedding here! My husband and I had our wedding reception at the Doubletree in August 2007. We lived in the area for years; but had never considered having our reception there despite its proximity to our ceremony location. But then my husband was doing some searching online and found the website. We visited once and booked it right away!Kimberly Findley was our wedding coordinator for a large part of the planning process. The previous wedding coordinator; whom we loved; left about 5 months before our wedding. We were TERRIFIED that everything we had worked out would be lost when someone new came. The catering manager met with us privately to ensure that that would not happen. And he was right! Kimberly was fantastic to work with; honoring every single detail that we had previously established.The hotel was wonderful to work with when planning our room block. When more guests decided to book there than we had initially expected; they contacted US to ask if we would like more rooms blocked for our wedding guests. That initiative was greatly appreciated! Our family absolutely LOVED staying there. They talk frequently about going back for our 5 year anniversary to have a reunion. Everyone's rooms were ready when they arrived. My 2 floor suite was AMAZING! Such a wonderful place to get ready for a wedding.The day of the wedding; the staff at the hotel could not have been more helpful. Even the front desk staff knew about our wedding; addressing us by name whenever saw us! They literally took care of everything! I can't say it any better than that. Our reception was WONDERFUL! Great food; served hot; great bar and wait staff!I cannot imagine having celebrated our wedding reception anywhere else!
111422,browneyedblues,12/21/2008,The Doubletree didn't disappoint. For our first venture into Boston; my boyfriend and I chose the Doubletree Guest Suites because we loved the idea of being on the Charles Esplanade; and we figured it wasn't far from all the hot spots.We were sort of right. This Doubletree is closer to Harvard than anything else. Harvard's campus is beautiful; especially in the fall when we visited; but it's a pretty far walk to anything else in the area. If you're looking to experience the actual city of Boston; I'd recommend staying elsewhere.The best thing about this Doubletree; in my opinion; is the complimentary shuttle that goes to various points around Boston. A taxi isn't expensive by any means (we never paid more than $15 to get to and from downtown; Back Bay; and southie); but it's really nice to not have to drive (because Boston traffic was pretty terrible!).When we first checked in; the girl at the desk didn't really seem like she wanted to be there (and didn't care if WE were there; either). Other than this first forgettable encounter; the rest of the staff was really helpful with arranging reservations; taxis; etc. Lots of kudos to the concierge.The rooms are just beautiful - if you can get one with a view of the river; by all means do it! The beds are typical; wonderful Doubletree beds; and the bathrooms are pretty spacious. Absolutely no complains about the status of the room whatsoever.We didn't make it to the jazz club inside because we forgot to make advance reservations; and we overslept the breakfast buffet a couple times. The menus look intriguing though; so we'll probably get to them next time we're in town.It was a good stay overall. Not spectacular; but we would probably go back - as long as we're headed for Harvard.
111422,Newenglandhome,12/08/2008,Great value Booked this hotel on Priceline for $81.00 a night! The bonus here is the FREE SHUTTLE! Service to Boston Common/Copley Square/Harvard Square/Aquarium. This eliminates the need for the T.Our view overlooked the Charles River directly below and Harvard/MIT.Please note this is not a hotel within walking distance of anything. Take the Shuttle!Rooms were spotless and spacious. Refrig; microwave nice additions.We had a broken remote for the TV and had a replacement in less than 5 minutes!! SUPERIOR SERVICE!! Scullers Jazz Club located within the hotel as well.Parking an additional $25.00 per day. You can keep you vehicle in their lot til 4:30pm the next day without any extra fee as well.
111422,gulig,12/02/2008,Good Hotel for families and business We booked one night at the double tree through Priceline and the second night using rewards. Since we have two young girls; the size of the room was a big plus. The service was great; everyone was friendly and professional. Would return.
111422,cjbutton,11/30/2008,Great for business...and I'll come back with my wife I came for business; and this hotel handled my needs masterfully. We were greeted at the door; and all of the arrangements were handled in an efficient and in very friendly manner. I'll be returning to Boston for a personal visit with my wife and this is where we'll stay. My room had a beautiful view of the rowers on the river at sunrise - what a beautiful way to start the day. My room was large; comfortable and quiet and for the evening; there was a great lounge to relax and unwind in downstairs. The wireless worked great; and I was easily able to print my boarding passes at the business center. I'll definitely come back.
111422,webstermom,11/21/2008,Can't wait to go back! Spent two nights and three days at the Doubletree Guest Suites in Boston recently and wish we could have stayed longer! Our family of four spread out in the roomy suite; which was equipped with flat screen TVs; a small fridge; microwave and the most comfortable bed I've ever slept in. The staff was so personable; polite; pleasant and professional that nothing we did -- like lock ourselves out of the room right after checking in; call down for a forgotten toothbrush; and make last-minute reservations for a shuttle ride to Harvard Square -- seemed to phase any of them. After the first night; they even greeted us by name (maybe they felt bad about our mishaps). We managed to fit in so much more sightseeing and shopping thanks to the hotel's fabulous location; and convenient (free!) shuttle service to both downtown Boston and Harvard Square. After my husband and oldest son left to see the Celtics play in the Boston Garden; my younger son and I decided to go on a date for hot chocolate in Harvard Square.Even though we only had to wait a few minutes for the shuttle; the front desk clerk was sweet enough to give my 7-year-old a fresh-from-the-oven chocolate chip cookie to enjoy in the beautiful; boutique-y lobby; which looks like it's recently been updated; as do the two restaurants. Several of us enjoyed an evening swim in the toasty indoor pool and the buffet breakfast with made-to-order omelets and waffles was worth every penny.Hope to catch a show at Scullers Jazz Club next time we visit the hotel since there will definitely be a next time.
111422,cityrunner,11/16/2008,Decent hotel; good facilities and big rooms lounge/tv room
111422,BizRoadWarrior,11/13/2008,Pleasant Stay Living Room
111422,NIKOKA,11/02/2008,First-Rate Service I frequently pass through Boston and stay at this Doubletree every time. The service is consistently excellent; the staff always welcoming and professional. The recent renovations in the lobby; the restaurant and the fitness center were executed in a commendable fashion and resulted in a superior lodging experience.Staying at this property always makes my business travel much more pleasurable; and my family always looks forward to our leisure stays here as well.
111422,PrincessCrankypants,10/30/2008,Lovely room; great staff We got a great deal on Priceline; it's a little off the beaten track; but for a few nights its great. There is a free shuttle to and from various places around the city.The rooms are great; plenty of room; after New York it's a mansion!The staff are friendly and helpful. Erica on the front desk went out of her way to find us some information about a few sights we wanted to see in the morning.
111422,jiggs8,10/28/2008,A Place for Our Reunion For the past five years; my college girlfriends and I have stayed at the Doubletree the weekend after Thanksgiving. It is our annual trek to Boston and we wouldn't go anywhere else. The accomodations are great...very clean and comfy. The staff are polite and most helpful and the food is great. The location is terrific as it's a quick taxi ride to Boston and a stone's throw to Harvard Square. I give the Doubletree excellent marks and will continue to come back for our reunions for years to come.
111422,monini1,10/27/2008,Always a great experience!! Enjoyed another great weekend at the Doubletree in Boston. I've stayed there 3 times in the past 2 years since my family stayed there in Aug 2006 to celebrate my parents 50th wedding anniversary. My parents anniversary weekend was wonderful in large part to the hotel's friendly staff and their thoughtful suggestions for activities that would appeal to the different groups within our large party and for spot-on recommendations for resturants; a church where my parents could renew their vows ( The cathedral in the Southend and the priest that performed the ceremony --both names escape me now-- were perfect) and a local spa for my dad and brothers to wile away the hours while the ladies shopped. Each time I stay there I am impressed with how spacious and clean the rooms are and I am blown away by the incredible views of the city and the Charles River ---At night it's quite romantic. I could go on and on....great location; easy parking; the hotel's resturant where I've enjoyed wonderful brunches; it's cozy jazz club with big time entertainers and the incredible staff make this a great place to stay in Beantown!!!! And the price ain't bad either...paid just 199/night for my room on this last trip.
111422,jesssince83,10/16/2008,spacious room; but a little off the beaten path We stayed here for two nights; at a great rate of $120/night thanks to Priceline. The hotel is a little off the beaten path - in a no-man's land between Boston and Cambridge. The hotel and the staff; however; make up for the location's shortcomings. A complimentary shuttle is available; though we just walked to the Cambridge T stop or took cabs. The room itself was wonderful. The first room had a dining room table; a sofa and a club chair; and a large flat-screen tv. The walkway to the bedroom had a mini-fridge and coffee pot. Bedroom had a great view of the Charles River.
111422,VTTraveler57,10/15/2008,Just Lovely My husband and I drove from Vermont to see a Red Sox game; and spent one night at the Doubletree Guest Suites. We booked the room on Priceline and were pleased at getting such a good rate. When we arrived at the hotel and went up to our room; we found a beautiful 2-room suite with TWIN BEDS in the bedroom. Priceline had given us no indication of this; of course. Well; this wasn't what we had in mind. I called the front desk; and a very pleasant young man listened to my story. He could not have been more helpful. I've seen that with Priceline reservations; people don't know what type of room they're bidding on. You'll want a different room; of course... let me see what I can find for you... I have a room with a king bed on the 6th floor. Would that be all right? Goodness; yes; I replied; what will the extra charge be? Oh; no extra charge; ma'am; we're happy to accommodate you. Rarely do I see this level of service when I travel. What a pleasure! The hotel itself is beautiful; with a center atrium; 14 floors; glass elevators... beautiful views from the room of rowers sculling on the Charles River in the morning. The hotel's shuttle brought us to within a 15-minute walk of Fenway Park; which was very helpful. The suite itself was roomy; spotless; with plenty of room to sleep; work; relax; snack. Big screen TV in living area; second TV in bedroom. Mini fridge; microwave and coffee maker were very welcome. My ONLY quibble with this hotel; and many others -- in this day and internet age; it's silly to charge ($10/day?) for high-speed internet. It would be like charging for telephone or TV 30 years ago. Lesser hotels all over the country offer internet/WiFi for free; it's time for the Doubletree (and the Boston Four Seasons; for heaven's sake) to do the same. In any case; this hotel would make a wonderful base from which to explore Boston.
111422,bear2Maine,10/03/2008,Best sleep ever! Just spent 2 nights at the Doubletree guest suites in Boston. Great place! highly recommend it to anyone traveling to Boston. The location is perfectly located just off the Mass Pike for easy access with the Charles River on the other side. Enjoyed watching the scullers from my rooms large window overlooking the river. The hotel looks as though it has been completely renovated. Everything is very modern and up to date from furnishings to art to very elegant glass elevators. I had dinner both nights in the bar area where they offered a full menu and a comfortable place to watch the game. I highly recommend the steak and definitely don't leave without trying the calamari. It's the best I have ever had! Finished watching the game on the new flat screen TV in HD back at the room. Rarely do I sleep threw the night but those two night I did. Very comfortable bed with some sort of pillowing under the sheets. Very nice!
111422,hartfordtraveler5,09/22/2008,The Doubletree is great! The Doubletree is in a fabulous location and is VERY easy to get to from the Mass Pike. It is within walking distance to much of Boston. The rooms are clean and spacious with a great view of the Charles River. When traveling with my family it is great to have a suite as we all fit in very nicely. I appreciate the cleanliness of the rooms and the curteous staff; but my kids would tell you the best thing are the warm chocolate chip cookies you get when first checking in!
111422,worldinmyeyes,09/22/2008,Great Value at the Doubletree Suites I stayed at the Doubletree for one night and was very satisfied with the experience. We got a great rate thru Priceline.com so that made it even better. Our room was on an 'executive' floor so I'm not sure what the difference was. Upon entry; you are in the 'living' area which had a pull out bed and a good size flat screen TV. The bathroom was average but featured Neutrogena products and good fluffy towels. The bedroom had a king size bed that was very comfortable with many pillows and nice quality bed linens. The bedroom had a smaller TV. Our room looked out over the Charles River. The room was very clean and bright; with new modern furnishings. The location was excellent for driving in from the airport; very easy to access from the highway. Also; the garage and valet allowed in-and-out parking for one rate. The hotel is a bit removed from the 'action' of Boston; and since we were only there for one night we did not use the shuttle service. Our walk to Harvard Square took about 25 minutes. We had a drink in the sports bar; but otherwise did not dine or use any of the hotels other amenities. I was very happy with the room considering I got what I feel to be a bargain ($98 per night including tax). My stay the previous week in Boston at another hotel was double the price and the room was tiny! Overall; I think the Doubletree is an excellent quality hotel and would definitely stay there again.
111422,timpops,09/19/2008,Double Tree: What a versitle property: Three amazing experiences! I am a meeting planner from NY and recently held three seperate events at the Double Tree Cambridge: A meeting for 20; a bachelor party for 25 and a conference with over 60! All functions went splendidly well and I would recommend the hotel to anyone: familys; large groups and even Bachelor Parties.The Double Tree Cambridge; (located in Cambridge obviousely hence the name) and has beautiful views of Harvard and the Charles River. I saw a review where someone wrote the property was isolated- I have no idea why that was written because the hotel is just across the small bridge from shops and restaurants and even provides a free shuttle service to/from atttractions across the city. It seems centrally located to me. Oh; and btw- its an 8 minute ride to Logan airport (do not stay at the airport; YIKES).The property is beautifully maintained and was recently renovated with a modern feel. On the top floor of the hotel are bi-level suites; the space and the views are incredible. The room features floor to ceiling windows (20 feet high) with 2 bathrooms; a kitchen and a loft bedroom. How can you go wrong. The hotel also has other great features: Free business center; full-service restaurant and seperate bar; the world famous Schullers Jazz Club and large meetings spaces for weddings; family reunions and large conferences. The hotel can also host small meeting like mine (15 people) where you are given the same attention as a conference of 200. I would highly recommend this property to anyone- for a weekend getaway or a week long event like mine. The Double Tree became my home away from home and I honestly cannot wait to return for another visiting in the near future.
111422,DavidVermont,09/17/2008,Great Family Stay Love staying at the Doubletree when we come down with the family; perfect in so many ways. It's just off the highway and so easy to find; and we can park right at the hotel so easy to get our bags in and out and access the car if we need to use it. Mostly we use the free shuttle buses or taxi if we need to. The location next to the river is incredible for the views and a bit of morning excercise and the staff is so freindly and helpful. Everyone loves the breakfast buffet; the cookies at checkin; the adjoining rooms with mini fridge and sink; and wireless. On several occasions we have left the kids in the room with a movie after dinner out and my wife and I were able to catch a jazz show downstairs. Other times when we were too tired to go out we all had dinner at the hotel restaurant which was surprisingly good; even when we tried room service. As anyone with a family knows; easy is the key word; and the Doubletree certainly makes it easy.
111422,bearmomSeattle,09/15/2008,Couldn't pay me to stay at Doubletree; Allston One morning we saw a continental breakfast (which seems to be common at most places we've stayed the last few years) set up in the common area where they send you to get internet connectivity. We saw several other guests grab a bite and continue on their way; so figured we had time for a bagel.Numerous hotel staff passed by and said nothing. Finally one little guy came up to us yelling This is set up for a meeting group; we don't want to see you here! GO! Put down the rest of the bagel and LEAVE! We had seen no group; only other hotel guests; and were so embarrassed; and asked if we could just pay for the bagels as it was a misunderstanding; and he just kept yelling you go!At first we were just embarrassed by the misunderstanding; but after seeing how believably rude the employee was; we got angrier and angrier. They should have put up a sign or somehow indicated it was for a specific group; since many hotel guests were making the same mistake; but only we we were yelled at you need to leave! over and over. It was humiliating; and all over a stupid bagel.
111422,Patsje,09/14/2008,Great for traveling with small kids! View from our bedroom
111422,jmcmeetings,09/12/2008,Meeting Planner Percpective As a meeting planner; I have the opportunity to view and expereince many hotels but as I recently toured some properties in Boston I was pleasantly surprised at a great hotel located on the Charles River and conveniently located right off off the Mass Pike...The Double Tree Guest Suites-Boston/Cambridge. The Hotel's Decor and spacious Guest rooms were a fubulous blend of Modern yet warm and welcoming atmosphere. The views of the Charles River and the City Sky Line were a great treat to look out at vs. a downtown hotel which you are just looking across at a big building! I had the opportunity to have dinner and catch a Jazz show while there and I was so impressed with the venue; I've already recommended it to many friends and cleints in the area (parking is free if you have dinner!). The Staff and service were great and the Dinner--out of this world-a great surprise treat for a hotel! If your in Boston and looking for a Hotel that provides great extra space (Suites) for comprable pricing to a basic room Downtown; offeres a great dining and entertainment experience right on property; then One should look no further than the DTGS! As a meeting planner; the meeting space they offer is very user friendly; decorated nicely and many offer windows for natural lighting. They also offer shuttle service to Downtown and Harvard Sq. which is key for many of my cleints so they do not need to try and get around Boston on their own.I would recommend the DTGS again again to my clients and look forward to returning in the future myself.
111422,SasquatchPasayten,09/11/2008,Perfect for a family We stay at the Doubletree every time we go to Boston. I love to get up in the morning and run alongside the Charles and the rowers; which we can see from the rooms. The kids like the warm cookies at check-in. (Okay; we like them too). The newly renovated rooms are perfect for a family; the beds are comfortable; and the linens nice. Although the hotel is a quick ride from the airport; and the shuttle service to downtown locations is very conveniet; it is a particularly good place to stay with a car because of the easy parking at the hotel garage. (Note: the hotel is bound by busy arterials; but a pleasant walk along the river on the Cambridge side puts you in the pedestrian-friendly vicinity of Harvard Square). We have had nothing but good experiences at the Doubletree with its friendly staff. The concierge always has great restaurant recommendations and has dinner reservations ready for us when we arrive. In the morning we like to have a hearty breakfast at the hotel; and then we are off. We enjoy the family-friendly and pet-friendly feel of the hotel.
111422,SFGuy35,09/11/2008,Doubletree: Good But A Little Isolated I stayed at the Doubletree Boston (Allston) in September; 2008; and found it to be a well-kept; well-equipped facility; especially for a Hotwire rate of under $100. However; its isolation makes it a challenge.The hotel itself was nicer than I expected; with a renovated lobby and a respected local jazz club in the atrium. The small gym was surprisingly well-equipped and just down the hall were two coin-operated washers and dryers--a great idea. Great little salt-water pool and hot tub. Room service menu was extensive and available until 3 am; and the breakfast buffet; while a little pricey at $17; was good. The Hotwire rate is pretty good for expensive Boston; but Hotwire customers may be a little surprised with what they get -- my room; while well-appointed; was the smallest one on the floor; barely half the size of the other suite style rooms. Doubletree are being a little sneaky; giving Hotwire customers the runts of the litter. Thankfully it didn't matter to me as a single traveler; but a couple might find it a bit cramped. While the hotel's location next to the Charles River across from Cambridge makes for lovely views of the river (if you're lucky); it's extremely isolated. Across the river you'll find a Whole Foods and a Rite Aid; and jogging/biking trails line the river; but car-free travelers will have to buck up and learn the bus route to the Red Line; because there is nothing; and I mean nothing; within walking distance; other than some sort of train depot and a Harvard lab building; and lots of multi-lane roads. However; hotels in Boston are crazy expensive; and a budget traveler looking for amenities over location can't do much better -- anything in the price range will be a sketchy BB or something.
111422,goodrzy,09/09/2008,Frequent Visitors to the Doubletree We've been staying at the Doubletree at least twice a year for several years; now; and have nothing but good things to say about the hotel. The one time that I was unhappy with a particular staff member; I e-mailed the hotel manager and received a call back from him within an hour.Comments regarding the hotel location are misleading. The hotel is really a stone's throw from a beautiful walk along the Charles. My husband and I enjoy walking into Harvard Square and back at night. We've never been bothered by the location. Our experiences with the shuttle have always been positive; too.On our last visit we decided at the last minute to take the shuttle. When we asked at the desk; it had already left; but the concierge called the driver to come back for us (and we had not made a reservation in advance).Parking is expensive; but this is Boston. You do have unlimited in and out. Hotel breakfast is expensive; but there is coffee available in the lobby in the morning; so you can tank up and go breakfast elsewhere.
111422,pepsiNy,09/09/2008,Outstanding Hotel!!! I have stayed at this hotel many times over the past few years; and its consistantly outstanding. They recently renovated and now its even more outstanding. The lobby feels like a boutique hotel. The restaurant looks amazing..and as usual the food and the service are wonderful.The staff is excellent. Everyone is friendly and professional; always polite and looking to assist the guests. I ocassionally bring my children to the hotel and they too are always very happy with our stays...additionally the staff goes out of their way to make the kids feel welcome; and special. I highly recommend this hotel to both the busniess and leisure traveler. Its rare that a hotel can serve both well; but this Doubletree really does double duty!Go and stay; you will NOT be sorry!
111422,jolijowino,09/08/2008,Love the view Had recent three-night stay for Boston sight-seeing and a Red Sox game. Enjoyed the view of Cambridge and Charles River. A hearty breakfast in the am and off for the day -- parking appreciated! The pool was great; particularly for the kids after a day of walking. We didn't see a show at Sculler's (Jazz Club in hotel); but have done so on a previous visit - Harry Connick Jr.The lobby was spacious and inviting; ample space to relax; restaurants and bar good food and drink. Rooms large; beds VERY comfortable; TV; internet; etc. Staff friendly -- complimentary cookies!!Love the hotel! Highly recommend it for families visiting Boston.
111422,Harry08HalifaxNS,09/07/2008,August in Boston I spent 4 nights at the hotel along with our pet dog a little Lhasa Apso. Over all the experience was quite positive. The check in and checkout were both effortless. We advised the hotel that we would be travelling with our little dog and they did not seem to mind at all. We did see 2 other families with medium sized dogs at the hotel while we were there.The room was clean and well presented; the airconditioning worked well; the daily room service clean up was quick and efficient. We did not try the hotel restaurant or the bar as we were quiet literaly spoilt for choice once you left the hotel premises. Downtown Cambridge was not too far away and you could walk to most of the places and take your pick of several ethnic restaurants.We found the shuttle service a bit - iffy on perhaps the only time we planned to use it; however we did not have any trouble driving around in Boston . All you need is a good GPS and a plan of which direction you are heading in. Mind you - you do loose the GPS signal while driving through the tunnels in the city - so be warned. Parking at the hotel lot by yourself is $25.00 per day and its no biggie - go for the top most level you will usually find a spot there.Finding parking in the city was no problem either - if you are willing to walk for say 7 to 10 minutes to a parking lot you can then find parking for $15.00 per day downtown close to the norh end - which is not bad at all. Parking in the inner city parking lots can be steep though- appx $35.00 for the day.There is a good grocery store appx a 5 minute drive from the hotel just across the bridge called 'Whole Foods' along with a pharmacy in the same zone. 2 gas stations just outside the hotel; so you should not have any problems filling up.
111422,EssexBetty64,09/05/2008,Suited our purpose. We stayed at the Doubletree Suites for three nights Friday to Monday. As a family of four (2 teenages 17 and 14) the suite was perfect. My husband and I slept on the pull out sofa which was very comfortable and kingsize. American hotels obviously don't expect you to eat in the room though they supply fridge but I did know this and took my own plastic plates for cereals etc but had to plead for cutlery. The hotel is bit far from the tourist drag but I knew this after reading other reviews. We got taxis and spent about 拢100 over the weekend but this included our returned trip to the airport. I cannot fault this hotel for cleanliness and value for money.
111422,debs0712,08/25/2008,Enjoyed this hotel My husband and I went to Boston to see a jazz show at Sculler's Jazz Club. The jazz club is located in this hotel so we decided to stay there. We arrived around 1pm and our room was not ready but they held our luggage and we had lunch in the restaurant. The suite was on the 8th floor and was very well laid out and we enjoyed it. There is a separate bedroom and living/dining room and they are separated by the bathroom and fridge/microwave area. All the suites look out on to the center atrium area and it is a bit noisy but not enough to disturb your sleep. The jazz shows were excellent and we bought the dinner and show package for one of the shows and it was a good value. It was a 3 course meal with an excellent choice for dinner and then great seats for the show.
111422,SunkissedJan,08/21/2008,Doubletree Boston is closer to Cambridge This is a lovely hotel; across the river from Cambridge. The concierge staff was very enthusiastic about making dinner recommendations and reservations for us during Restaurant Week and answering all our direction questions; even when we called from off site. On the other hand; several of the front desk personnel were less than informative and lacked a hospitable attitude.The location is isolated; however; right next to Route 90. You must take the free quick hotel shuttles to the set locations; Aquarium; Copley Square; Harvard Square; walk about a mile to the T; take a taxi or drive into Boston. We enjoyed excellent weather and were good walkers; but it is a factor for future visits. Despite the free chocolate chip cookies on check in; I did feel nickel and dimed; parking was $25/day; $10/day in room internet; $5 each Showtime program. My teenage son refused to buy soda there; it was $1.50. We did not have breakfast or any meals there; again due to the prices; $16.00 for a hot breakfast buffet. We did fine stocking up at the Whole Foods and Trader Joe's across the bridge; using the in room refrigerator and microwave. Excellent coffees and teas were supplied (free). We requested and received a river view room. The bedroom had 2 twin beds; which was okay. The living room couch opened to a fairly comfortable double bed. The decor was excellent; although I could have used a mirror in the bedroom. The HDTV in the living room had a GameBoy controller. The room was very clean; except near the refrigerator. The pool was on the small side; but enjoyed by the young set. The hot tub was fine. Apparently the sauna has not worked for a long time; but it is still on the hotel web site.For the $185/nite I paid (AAA rate) plus parking; plus tax; I felt the hotel was market-appropriate. I needed a suite layout and chose this hotel; despite the location; because of the shuttle and did not mind the proximity to Cambridge. Check out the shuttle schedule- it does not make its hourly runs at 4 or 5 in the afternoon and stops fairly early in the evening.
111422,Droopydrawrs52,08/21/2008,Amazing views and Jazz Club We spent 3 nights in the above.Our room was very large with a bedroom and lounge.It would of slept 4 people .The views over the River Charles were wonderful .The staff first rate and helpful for such a large hotel.Scullers jazz club was located in the hotel and is a great place to hear live jazz at a reasonable price
111422,leisaens,08/19/2008,Miserable choice! This was a disapointment from the moment we stepped into the lobby. Between the dirty carpet and the pungent smell of chlorine in the lobby; it didn't begin well at all. Our room was nicely laid out; but once again - not clean! There was black hair in the tub and on the bathroom floor. When we asked for an additional set of towels and an extra blanket; it took 2.5 hours and three requests; including a trip to the front desk to get it done. The shuttle service was not available all day long: there is no availability between 11:00 am and 3:00 pm! We used it once; but the second time it came late and then took off without even checking to see if everyone knew it had finally arrived and took off without us! So; if you want an unclean hotel with poor customer service; that is located between a chemical plant; a train yard and a freeway onramp; this is the choice for you!
111422,mooshai,07/29/2008,Very mixed review Stayed here for one night in July 2008. Very mixed view. The rooms are great; and if you have one with a river view; even better. But the common areas are dated; worn; and in need of upgrading. On-site lounge; allegedly voted Boston's best jazz club; was shut down before 11;30 at night. Also; the neighborhood is horrible. You are right off the highway; but there is no area to walk around in. Bordered on the expressway on one side; railroad tracks on another; an intersection; and an industrial park. So; you can't walk around outside the perimeter fence. The property definitely serves a purpose; but you could probably do better. Good value; sure; but I'm not itching to return.
111422,Button75,07/26/2008,Miserable Service My wife and I traveled to Boston to help our son get settled prior to starting his graduate program at Harvard; and we stayed at the Doubletree Guest Suites from July 21 through 25. We selected this property because of its relative proximity to Harvard taking into consideration what other posters on this site have cited about its isolation. We thought that the hotel鈥檚 shuttle to/from Harvard Square would offset this disadvantage. Certainly one of the hotel鈥檚 assets is its view of the Charles River. Ours was a bi-level suite on the top floor facing the river. We never tired of watching the sculls glide past. This positive; however; could not possibly overcome the host of negatives we encountered with service.It began the moment we arrived with the frosty reception at the front desk. We should have known what was to come when we were greeted more as interlopers than guests. Other dealings with the front desk during our stay were equally borderline rude.Our breakfasts; though; are the source of the biggest horror stories. The restaurant staff enjoys engaging guests; that is; if you consider arguing a form of engagement. The first morning I went to the buffet to order an omelet. After looking at the list of possible ingredients I request a spinach omelet. The cook says he can鈥檛 make one. I point to the list and tell him that it says he can. He argues that I鈥檓 wrong so I walk away sans omelet. Day 2 arrives and I know omelets are a lost cause so I decide they can鈥檛 mess up cereal. I go to the buffet for a box of cereal; but there are no bowls. The hostess is the only staffer I can find so I inform her of my need. She tells me the bowls are on the left-hand side of the buffet. I explain that鈥檚 where I looked; and there are no bowls there. She counters that I did not look hard enough. In a stern tone I said I need a bowl. With a scowl she goes into the back returning with six bowls. What was priceless was her look of utter surprise when she got to the buffet and realized there actually were no bowls.One other thing about breakfast; don鈥檛 expect to get more than one cup of coffee. On Day 1 we were promptly poured a cup when we sat down for breakfast. When we got up from the table 30 minutes later that was still the only cup of coffee we received. Day 2 was even more galling. We had the same waiter as Day 1 (short guy with white hair) so our expectations were tempered when we sat down and got our first cup. After 30 minutes the waiter comes up to our table with a pot; peers down at our empty cups then turns on his heels walking away with the pot. What happened on Day 3? We took a cab to Cambridge for breakfast. Apparently the acute coffee shortage has not struck there allowing us to enjoy several refills.There were other missteps in service; such as the ridiculous shuttle service to Harvard Square; that made this hotel an expensively miserable experience.
111422,Melwyjak,07/24/2008,Nice Hotel but they need to change the name to Doubletree Allston/Cambridge Twin Beds
111422,toutingstar,07/15/2008,Great Stay; many conveniences We stayed at the Doubletree Guest Suites from July 6 to July 12. The hotel is nice and clean. The suites are roomy with a fridge and a microwave (our fridge even had a little freezer although the room next door did not have the freezer in their fridge). The pullout couch was actually very comfortable. It's not the kind where you can feel the springs of the bed but it looked like the mattress was three sections of firm foam which folded over into the couch. There was even a little round table with chairs which was nice as we had breakfast in our suite a few of the mornings. There is the cutest little 2 cup Wolfgang Puck coffee maker which made really nice coffee or if you prefer; there is coffee down in the lobby each morning. There's a nice flat screen TV in the living room area and a regular TV in the bedroom. The restaurant; the Green Room; had really good food. We asked for towels twice and the towels arrived at our door within minutes. We had a gorgeous view of the river on the 7th floor. The pool was adequate with large pool towels. Parking is in a covered indoor lot so your car is not scorching hot when you get in. In terms of location; it is really not near to any attractions but really not far from any either. We took the shuttle to the Aquarium one day and it picked us up in the afternoon no problems. We drove to the Children's Museum and into Cambridge and the Museum of Science and it was not too far at all. The thing is that the hotel is close to the highway so if you stay away from peak hours; these attractions are only 20 minutes away. There is a Whole Foods across the bridge so you can easily buy fresh fruits and breakfast stuff for quick and easy breakfasts in the morning. Whole Foods is expensive but alot cheaper than doing the breakfast buffet downstairs every morning (you can even buy breakfast foods by the pound in the prepared meals section). I would definitely stay here again.
111422,jmjbwolf,07/12/2008,Suite Set-Up Great! View from window of room 507
111422,fercho29,07/12/2008,Beautiful view of Charles River; a bit out of the way View from the bedroom
111422,Woodstock98,06/23/2008,Big Thumbs Up My family and I loved this hotel. (3 kids ages 12; 13 and 15) True; it is out of the way; but the shuttle service got us everywhere we wanted to go. It was about a 15 minute walk along the river to get to Harvard; and about a 15 minutes walk down the street to the T stop for Central Square. There is a Whole Foods 2 blocks away and we bought our breakfast foods there.The hotel staff were friendly and helpful; and the shuttle service was terrific. We would come home from a day of touring; then hop on the shuttle to go downtown to eat. It was always on time; but you do have to make reservations for it; so plan accordingly. The rooms were spacious and the beds very comfortable. It was a great value for the price; especially in Boston.
111422,dressyd,06/16/2008,Noisy atrium; okay hotel As Hilton Honor members; we stayed on the 15th floor (16 floors in all). The suites have 2 tvs (a tube tv in the bedroom and a flat screen tv in the living room). The bedroom was quiet. If you plan on having on any guests sleep on the sofa bed in the living room; plan to bring some earplugs. You can hear doors slamming and the noise from the atrium. You can also hear guests from the next door room.While we were there; the hotel was replacing the carpeting and drapery in the the rooms so we heard hammering before 8 am. When we left for the breakfast buffet ($12 pp); one of the construction workers asked us if he can go in the room to do some work. Of course; we answered no. We enjoyed the breakfast buffet in one of the restaurants; which consisted of made-to-order omelettes; waffles; pancakes; fresh fruit; bagels; pastries; bacon; sausage; potatoes; cereal; oatmeal; freshly-squeezed orange; juice; pop; coffee and milk.Our room had a nice view of the river. The hair dryer in the bathroom did not work; so we just grabbed another one from one of the rooms that was being renovated. We had to call housekeeping to bring toilet paper since we ran out. The hotel has a swimming pool and good-sized exercise facilities.The location was okay. It was a 20 min. walk from the Central stop (Red LIne train). You can also take the 64 bus; which stops across the street from the hotel; but it runs every 30 min. to 1 hour depending on the time of the day. Make sure you arrive early to take the free hotel shuttle. You are supposed to make reservations but there were people who got on without reservations and some people had to wait for the next shuttle. We found that the easiest way to go to the airport was to take the hotel shuttle to the Aquarium stop and take the Blue Line.
111422,Amylase,06/11/2008,nice hotel The suite was clean and big; and well-facilitated (even with a microwave oven in the room)! Hotel provides shuttle bus service to different local attractions.
111422,northerndancer,06/03/2008,Just Okay I stayed here for two nights in May at a rate of $169. Can't remember how I booked it. For that price; in Boston; I guess it was a good deal (though parking was another $25 per night). Even though I was an H-Honors member; I got a fifth floor room overlooking a truck lot; but I was too tired to ask to be moved. My son slept in the living room with sofabed and was bothered by the noise from the bars below. My twin bed was comfortable. I booked this for the two rooms; which for a family is a good idea. We were looking forward to a good breakfast but discovered the restaurant charged $14++ for a regular bacon and eggs breakfast...There's nothing else around the hotel so we trooped over to the gas station across the bridge and got some horrible muffins and some frozen cheese pastry thing. The staff was helpful and the shuttle service was good. All in all I don't think I'd stay here again.
111422,meltay,05/08/2008,Hmm wet carpet; smelt funny; but very comfy bed This hotel was pretty average. Our room overlooked a carpark (who cares really as we were out anyway) but the carpet was damp; clearly clening up something ikky! The room also smelt really odd! But the beds were so comfortable; warm and lovely after much travelling. However would not stay here again.
111422,nycguestNewYorkCity,04/30/2008,Terrific hotel It is hard to find good service these days; but the staff at the Doubletree was fabulous. I stayed there with my family; including two children; for four nights and was pleasantly surprised by their warmth and hospitality. The suite is perfect for families. And the cookies were delicious!
111422,ireland06,04/09/2008,Dont stay anywhere else. Great with young children This is an excellent hotel. I stayed here last Oct 07 with a 22 month old and a 5 month old. The room facilities are great with small kids. I had a travel cot in main bedroom and travel cot in sitting room; so babies didnt wake each other up. There was still masses of room even with 2 travel cots and prams and everything that goes with it. I seriously cant recommend this hotel enough. We left this hotel as arranged on day 3 of trip to move onto the Sheraton in Framingham; what a disappointment as soon as we arrived we rang Doubletree and begged for a room for the rest of our 10 day stay; they accommodated us no problem. Did I already say I cant recommend this place enough!. Seriously dont bother with anywhere else. Ok so its a little outside of Boston Centre but they have a shuttle going regular to anywhere you could want to go. Stay here you wont be disappointed.
111422,westindan,03/07/2008,Nice Place To Stay My family and I traveled to Boston as I was donating a kidney to someone. We stayed at this property for 10 days. Check in was easy; the suite was nice and clean with a great view of the Charles River. Staff for the most part were great. Room service food was great; but they should bring dinner rolls with entree's in my opinion. The lounge was nice as well. Although we did not use it; they have a very nice indoor pool area. I did have a major problem during checkout regarding a credit card authorization. They charged my debit card as opposed to the card on the auth form. The front desk manager at the time was not very helpful with what was a hotel mistake. The front office manager did call back the next day and was very nice. This hotel is a great place to stay; clean and comfortable. I will stay here when in Boston next month.
111422,houstontravels,01/21/2008,Very nice hotel; a bit off the beaten track Courtyard of the Hotel
111422,NewOrleansLisa,01/03/2008,I LOVE this hotel and will stay there again The Doubletree on Soldiers Field Rd is the perfect place for families. The stylish king suite is spacious and very clean. It can be a little tricky finding the entrance to the hotel. The restaurant was a little pricey; but has excellent views of the Charles River. This location has all the amenities and employees were very helpful.
111422,ms9,12/17/2007,Good hotel but location can take some planning for transit Friday night stay; king bed non smoking; was on 16 of 16 floors with high sided balcony overlooking river and skyline (H-Honors member). Spacious standard chain room. Balcony was fun and helpful as Mars was very visible and got some great shots. Hotel has Jazz bar onsite and bar and food. Location is not the best but there is a free shuttle with scheduled pickups from Harvard station and drop off locations to Quincy Market; Copley; and 2 others. Cabs are very expensive and not recommended. I took the subway to Harvard and got picked up from there. Shuttle drivers seem flexible to drop off anywhere along the standard drop off route. This was the high point; the shuttle due to the northeast location. Get a free cookie for checking in :) Water pressure and noise were no issue. Hotel is recommended if the location is not offputting to you.
111422,Gill87,10/23/2007,Relaxing Stay but in a weird area of the city We stayed here for 1 night before going to New York and despite the fact that it was quite expensive especially since that wasnt including breakfast;we found it very enjoyable. The rooms and bathrooms are spotless and nice. Nothing special but quite reasonable.
111422,phoenix1481,10/08/2007,Average Stayed the 1st and 2nd of Oct. room was average at best. Torn fabric on chair one bar of soap for 3 days and two nights. Ordered room service and they brought part of the order had to call back and they brought most of the rest but still no dinner rolls and I got charged for soup that never arrived service in the restraunt was almost as bad. Had tickets for free breakfast and after being seated the first day never saw a waitress again and on the second day they didnt bring any coffee or juice until I was almost done. This hotel is out of the way for downtown and certainly not worth staying at if that is what you are looking to do. If you are going to sight see stay downtown. And I am a Hilton Diamond member so if I was getting preferred service I would hate to think what they give to regular guest.
111422,momof3maryland,09/24/2007,great stay Spent the night here recently while moving daughter into college. Front desk staff was very friendly and helpful. Room was very comfortable....will stay again! Thanks!
111422,bmfc1,09/24/2007,Classy Hotel We stayed at the Doubletree Suites for two nights as our son began college. The one bedroom suite was more than enough for three people. The HDTV in the living room; which has the pull-out couch; is great. (The number of cable channels is very high for a hotel.) There's a second TV in the bedroom. There are telephones everywhere; including the bathroom. The special phone number for Honors guests is a gimmick as it rings to the same place as the help number for every guest. The shuttle to Cambridge was timely in both directions. The concierge is helpful with getting around town. The staff is reserved but polite; ending every conversation with my pleasure. The buffet is outstanding. Make sure you get the cookies!Being 3 miles from Harvard Square; we found the Doubletree to be a strong alternative to the more pricey hotels in Cambridge and recommend it to all travelers.
111422,AtlantaFan,09/23/2007,NIce; but isolated I stayed for three nights on business. Pros: Overall great accommodations; Good Service; big rooms; freshly renovated; maintained and yummy cookies!Cons: Poor air conditioning. No minibar. Tasteless generic in-room coffee. Horrible location. Taxi required to access practically anywhere.Details: First; the hotel should be called 鈥淐ambridge鈥?as it far from major Boston sites; business and areas of interest. Harvard and other parts of Cambridge are much closer -- but still a bit of a hike for the typical traveler. The nearest transit stop is 3/10th of a mile at the 鈥淐entral鈥?stop on redline. To access Backbay and Newberry Street it is a beautiful walk along the banks of the Charles River -- albeit 3 miles away.My room #302 was newly renovated and looked over both the Charles (exterior) and the hotel's 16-story atrium (interior). The room was orderly; contemporary; properly maintained and absolutely huge. I had enough seating for eight guests (too bad I was alone on business). The living room is nice; but I simply did not use. The bed was comfortable and the bathroom average. There is a mini-kitchen with refrigerator and microwave 鈥?but no minibar.I agree that a major downside to the room is the climate control; which does NOT cool the room. I f the windows opened this would not be a problem. The result is a stuffy situation. In my room the air also made a loud rattle noise as it ran.Furthermore; beware of the third floor as some rooms sit directly above the hotel鈥檚 award winning destination jazz club. The club is first class and popular with the locals. My room was exactly atop the club and I could hear the beat of percussion and live horns. Luckily management requires the club to shut down at 10 PM.
111422,hdblue,09/19/2007,Good Boston Business Hotel Without Location bed
111422,CEHMaryland,09/10/2007,Not clean We checked in for two nights in a suite at this Doubletree hotel. When we went up to the room; there were drink spills on counters; general grime on many things that had not been cleaned in a long time; and the room just was not clean. We returned to the counter and were shown another room. As soon as the bellboy and I entered; we saw a washcloth lying on the floor near the door. I went over to the sink and saw that the remains of food that had been poured into the sink. It went downhill from there. By the time we finished; the night manager was checking rooms with me and we went to six rooms.It turned out that the first room we were assigned was the cleanest of the six. He agreed that none of the rooms were suitable and said that if we kept the original room; he would send a cleaning crew up immediately and we could tell them what we wanted cleaned. We waited for an hour and a half and no cleaning crew arrived. I went back to the counter and he was surprised because he said he sent them right away.No cleaning crew ever arrived and we ended up cleaning the room ourselves enough to sleep in it. The night manager was very apologetic and said that he would satisfy us by making a significant adjustment on our bill. Our bill for two nights came to over $600 - he took off $20 for one night's parking!The restaurant was nice and the hotel has the potential to be nice; but the rooms badly need refurbishing and CLEANING! He said that some of the rooms had been refurbished and showed me one; but the only thing they really did was replace a few items and the walls were still dirty.The air conditioning was also bad in the rooms we saw. It doesn't keep things cool and is noisy.
111422,Traveller118,09/08/2007,Fantastic for families A walm welcome from staff and a fresh cookie for all. 3 miles from the city centre but a great view across the Charles river to the city beyond. A free and regular shuttle bus takes you in to the city in a few minutes. An excellent breakfast overlooking the river. A very comfortable suite with a room for the children and one for the parents; I would reccomend this hotel for visiting families who need a two room suite and a good breakfast or evening meal. All in all excellent value and friendly staff.
111422,fogeo1977,08/19/2007,Great hotel - HORRIBLE BUFFET BREAKFAST!!! For the price of $189/night.....you cannot beat it. Each room is a suite with a separate living area and bedroom area and for that reason alone; I'd stay here again. The bathroom had mildew in the corner of the tub which was gross (Room #722). They should be more aware of that. Their complimentary chocolate chips cookies are too die for. The gym is lacking. No free weights; so bring your own if you care as much as I do. It's a very comfortable hotel overall and if you are with kids; on a budget; or just want to NOT stay in the center of Boston; I'd stay here. It's not far at all from any of the attractions; and you get gorgeous views of the Charles River from your bed!One STRONG warning - DO NOT HAVE THE BUFFET BREAKFAST. IT IS SO DISAPPOINTING AND MADE ME SICK!
111422,Annikits,08/19/2007,Wonderful hotel We stayed at the hotel from the 13th to the 18th of August. Check in was nice and easy and the cookies we were handed sent my son into raptures of delight. We were pleasently suprised by the size of the rooms and out of the bedroom window we and a lovely view of the Charles River. My son loved the flat panel tv in the lounge. I was tired when we got to the hotel and pulled back the sheets so I could have a lie down. I noticed one of the sheets had a stain on so I called housekeeping. They immediatly sent someone up to change the bed. I then recieved a call from Kalika who was the housekeeping manager. He asked if everything was now ok and offered us a free movie for our inconvienience. He also got our 2 nights parking fee waived. A little later we had a small box of chocolates also delivered to our room with a note of appology. The front desk staff were wonderful with our son. Popping his popcorn as we didn't have a microwave. Warming his leftover burrito from lunch and giving him a good supply of the warm cookies. The concierge was also very helpful as was the bellboy. I wouldn't hesitate to stay at this hotel again. Even though it isn't in the centre of Boston the shuttle bus was very handy and Cambridge Central T station was only a 10 minute walk away. If you don't fancy eating in the hotel restaurant the is a Wholefood market just over the river which sells ready prepared meals.
111422,Justinian54,08/18/2007,Do Not Trust the Hotel Shuttle Nice hotel with great rooms and a convenient location for our college visits. Our only problem was with the shuttle service which failed to pick us up as planned every time we used it.First night the van skipped our scheduled pickup forcing us to wait at the stop another hour. The second night they did not come at all requiring us to take a taxi back to the hotel; but only after several phone calls and another hour plus wait based on their assurances that they would be there in 15 minutes.However; the worst part was that we were blamed for the problems. On the first night the driver said he stopped and no one was there 鈥?the eight of us at the stop before the scheduled pickup time would disagree. On the second night they told us we specified another stop that was different than where we dined and across town. Bottom line; if you are thinking of this hotel because of the shuttle don鈥檛 - or just build in taxi fare.We will not got back to a hotel that does not solve their problems but rather lies about them.
111422,jmpatrick63,07/30/2007,Kids loved it... Join HHonors before you visit...they'll treat you like family! It's nice to be greated by name when you call the desk. The room was clean. Not Hilton-clean...but clean. The suite was quite large. We loved the HiDef widescreen TV in the living room; and the kids loved the video games ($6.95 per hour). The view wasn't much; but no big deal...we were there to sightsee not stare out our hotel window. The free shuttle was fine; just make sure you plan your activites the day before because you need to reserve the shuttle for your destination. Staff very helpful; especially concierge. The warm cookies were yummy; and the kids both received a neat backpack full of activites at check-in. Room service was good; as was both on-site restaurants we sampled. A bit pricey for this middle-income family of four; but nothing unexpected. Sadly; there was no dining choices within walking distance of this hotel that we found. The river borders one side; a large industrial site the other. Walking anywhere was a bit intimidating. Parking was convienent other than not being able to access the 2nd floor of the garage directly from the elevators. You have to return to the lobby and either walk up the stairs or board a second elevator. No big deal; I guess. Very close (1 mile) to Cambridge; wish we could have spent more time there.Bottom line: the kids didn't want to leave but the hotel meal $$ was killin' me!
111422,suzyq425,07/25/2007,Loved the Doubletree! I called beforehand regarding the shuttle service. I wanted to save $ in the hotel budget but not having my savings taken up by taxis. The concierge was very knowledgeable and what he said ended up being true! That was great. I think his name is Malik==something like that. Everything was superb==just like a **** star Hilton.
111422,brandy24,07/20/2007,Noisy hotel We arrived early on a Saturday afternoon. The front desk said there weren't any available rooms so we'd have to wait for one to be made up. I was fine with that because we were early. An hour or so later they checked us into a room on the 3rd floor. The room was fine--it was a suite; but both rooms were rather small and the living area is dark because the only window opens up into the hallway.I could live with the small size; but around 8 or 9 pm our walls started shaking. After a little investigatioh; I discovered the cause--the jazz club was directly below our room. Having two small kids; I was worried they would be woken up. So; I went to front desk and told them the problem. They said ; yes the jazz club is right below and that is the problem. No apology. I asked them what they could do about it; because we weren't staying in that room. They got us another room on a higher floor; which solved the jazz club noise. Just our luck; our new neighbors was a family with ~8 people staying in the suite. They kept us up half the night. Can't blame the hotel too much for this; though I'm guessing 8 people is more than the room is supposed to hold.When I asked for another room the next day; they weren't particularly apologetic. Overall; I was disappointed with the attitude at the front desk. They were friendly; but not not particularly compassionate and didn't go out of their way to make our stay nicer than it could have been.The hotel is fine; but I would never stay here on a Saturday night unless I were sure that I had a room on a top floor. The atrium set up allows all the noise from the club to filter up to higher floors and the staff was not particularly helpful in finding us more appropriate accomodations.
111422,WetSactraveler,07/14/2007,An excellent choice! I booked this hotel specifically because it has a pullout couch in a separate living room. Much more comfortable for a teenage boy traveling with his mom! I was surprised at how comfortable and spacious the rooms were. The hotel staff was great and filling up on a big breakfast in the restaurant really helped. We only used the free shuttle to downtown twice. Walking to the Central station in Cambridge took us less than 10 minutes and gave me a chance to get one more cup of coffee from great local places along the way. Whole Foods and Trader Joe's are just a few blocks from the hotel. We filled the in-room fridge with sandwich supplies.We arrived late on the first night and walked over the bridge for a pizza at a local place on River Street. It was; hands down; the best meal we had in Boston. And the cheapest!
111422,Hyph77,07/10/2007,Pluses outweigh minuses I stayed at the Doubletree over a long weekend. The hotel itself is nice and well layed out. It is very easy to access the Mass. Turnpike (I-90) which helps for arriving and travelling in the city. Unfortunately there isn't any public transportation within a 20 minute walk. The closest option is the red line from either Harvard or Central Square. Both are a hike. The hotel maintains a shuttle service that will take you into the city for site-seeing. I did not use it but other members of my party did and seemed quite satisfied.The room itself was very nice. It was a suite-style room with both a living room and a bedroom. The bathroom was in between and the bedroom had a door; which was nice when I had a coughing fit and could go out into the living room and close the door so as to not wake my wife up. The air conditioning was central rather than unit based which cut down on the noise and made it easier to adjust the temperature. It tended to get a little cold at night but was perfect during the day.There is a problem with the room doors. They are self-closing and seem to be weighted improperly. If you let them close on their own they slam shut. This was at first just slightly embarrassing but when the teenagers in the room next to me repeatadly allowed their door to slam shut beginning at about 5 in the morning it was supremely annoying. They seemed to be checking out so there wasn't really anything the staff could do about it.That was the only real problem though. Otherwise the staff were uniformely helpful and friendly. The price to park ($20 per day) is a little steep but is comparable to lots in the city.
111422,skatwood,06/21/2007,Great hotel! We just returned from a 7 day stay at the Double Tree Guest Suites Boston. We were very impressed with the property and service.The kids especially loved the hot chocolate chip cookies at check-in. We stayed in a King Suite with a fridge and two TVs. The living area was nice. It had a table with four chairs and a big pullout sleep sofa. It also had a very comfy overstuffed chair and two lamps. My teenagers were impressed with the big LCD TV on the wall. You may request a microwave from the concierge and it was great to have. The beds were super comfy. We had a river view room and enjoyed watching the boats on the river. The shuttle from the hotel to various points around town was very dependable and saved us lots of taxi fares. We had room service several times and the food was excellent. The concierge was very helpful; and the service was great- even though it was full! We couldn't have been more pleased with the hotel.A happy traveler from Texas
111422,barnhok,04/20/2007,Good family hotel but a bit isolated This property was much nicer than I had expected. We were in town the weekend of the marathon and rates in other Boston hotels were astronomical. A Sweet Dreams rate of $189 for our family of 4 seemed downright cheap in comparison. It included a great breakfast buffet for 2 adults and our 11 year old son--our 13 year old daughter was considered an adult for purposes of breakfast; although kids under 18 stay free with parents. Parking was another $20 and; if we wanted wireless; we would have had to pay another $10 per day. However there are computers in the 2nd floor lobby where we could access the internet and that met our needs. The bedroom was large and had a comfortable bed; desk; TV/amoire and a phenomenal view of the Charles river (we were in a corner unit on the 11th floor). The sitting room had a sofa bed (not so great) and room for a rollaway (nice one--$10 night) so it was perfect for our kids. They were excited about the plasma screen TV; but it was on the wall in an odd place given the furniture layout. There was some wear and tear obvious and some older looking fixtures; but anything that could be easily updated had been done (furnishings; linens; etc...). The concierge service varied a great deal; however; William was very helpful. The concierge arranged the shuttle service which we utilized each day because even with a car; we only drove when necessary (such as to the conference I was attending). It took 10-15 minutes to Copley Square and 30+ minutes to the Aquarium--through heavy city traffic. Though technically in the city of Boston; the hotel is much closer to downtown Cambridge than to any of the interesting parts of Boston and on a nice day; it would be a lovely walk to Harvard Square (about a mile). The shuttle also goes to Harvard Square. We didn't mind the location because we had stayed down in the heart of Boston the week before and felt less compelled to stay downtown. Harvard Square is a very interesting area with lots of restaurants and pubs and the Coop--Harvard's great bookstore. All in all; a good family hotel in a beautiful; but somewhat distant location for a visit to Boston.
111422,GATraveler52,04/20/2007,Great Rooms; Nice Staff Stayed here weekend of April 12-15; 2007. We arrived around 2:00 p.m. and the hotel's restaurants were closed; but we used room service and the food and service were very good. It was a busy marathon weekend. The hotel was crowded; but the staff handled everything well. It is a large hotel; but there are four elevators; so waiting for one was never a problem Our room was cleaned in a timely manner every day. Without asking for a view; we were assigned a beautiful; spacious room overlooking the Charles River where we watched rowing teams from colleges all over the country competing. Our weekend activities centered around Boston University; so it was a great location for us. We were; however; unable to use the hotel shuttle because it leaves for specific destinations on a schedule that never coincided with our needs; and it does not take you to other miscellaneous destinations. We spent a lot of money on taxis since the weekend weather was rainy and cold. There is a Whole Foods and a drugstore within walking distance; but a taxi will be needed for other outings if you don't have your car. I would stay here again depending upon the purpose of my visit to Boston. It was a very enjoyable hotel experience.
111422,Lovetravelpskk,04/17/2007,Great room size but the location... Just spent 4 nights in this hotel. Room is nice and LCD TV in the living room is great. We have 2 kids and they loved the cookie and indoor pools. Location is OK with the shuttle but need more towards late nights. Sunday the shuttle close at 5 PM? Also; internet should be free and parking at $20 is too much.
111422,OldNewEnglander,03/19/2007,Affordable suite in Boston i just spent 4 nights at the Doubletree Suites and enjoyed it thoroughly. Booked a 2-room suite on line at a very good rate. I was given a high floor suite with a view of the river and downtown Boston. As a Mel Brooks fan I thought the High Anxiety atrium and elevators were a hoot! Front desk staff was friendly; courteous and helpful. I enjoy walking and did not mind the location. It is a 0.9 mile stroll to the red line Central Sq T-stop. There is also a terrific Whole Foods market right nearby (less than a 5-minute walk). The suite does not have a kitchen; just a very small refrigerator and sink; but it is usable for keeping drinks; fruit; cheese; etc. The hotel is showing its age a bit around the edges; but the price is right and makes a good base of operations for visiting Boston. (It does help if you know your way around already- you are not downtown.) The only irritants are the extra charges for parking ($20 per day but with unlimited in-and-out) and the $10 per day for wireless access. I can understand the parking charge-it is Boston after all and parking is at a premium. All the on-street parking in the area is resident sticker only. But there is no reason to charge extra for wireless and most hotels do not charge for it anymore. The hotel includes a restaurant; lounge and jazz club that is a destination for jazz buffs in the area; but was not intrusive during my visit except for a brief burst of noise as the show got out on Saturday night. I cannot vouch for the quality of the venues; I was on the go the whole time and did not use any of them. There is a decent fitness room on site which I used once when the snow made it impossible to run along the Charles. The bike/running path is right outside the hotel.
111422,Americanadian,03/16/2007,Amazing Doubletree! We are a family of 5 with three teen girls. We stayed for 4 nights while we were tourists in Boston. We love this hotel. The service and amnenties were terrific. The suite was spacious and clean. My daughter loved the indoor atrium and we all appreciated the free shuttle back and forth into downtown Boston. My youngest loved the cookies at bedtime and the pool. We would definitely stay again. We also had a lovely view of the St. Charles River.
111422,EQ3282,02/12/2007,Nice Hotel; Good Rates; 'Expensive' Location Let me start off by saying that the Doubletree was an excellent hotel. Why would I give it a less-than-perfect rating you ask? One word: location.The hotel itself was quite nice. Very clean; accomodating/helpful staff; and welcomed accomodations. The price for the room wasn't as good of a deal as initially thought though. Booked the room in advance for $80/night; compared to a regular $120. However; the special rates apply to non-suites; which are smaller-than-average rooms that are typically near the elevators. Foot traffic wasn't extremely noticeable; but there were random occassions over the extended weekend where we were woken up by people coming back in for the night.Check-in was a breeze; and the staff was helpful. Didn't balk when we arrived a couple of hours before check-in time; and even offered us a room on a higher floor due to a performance at the jazz club that night. Check-out went just a smooth; and the hotel did not mind when we left the car in their garage for a few extra hours.Two other small quips are that the TV was a small set; and housekeeping comes EARLY (8:30am on Saturday morning); so make sure to put the knob hanger out the night before.Now; onto the 'location'. The hotel sits right off an exit from the Mass Pike; which makes it easy enough to get to. That's where the travel ease ends; though. The hotel is not close to any public transportation. The closest T stop is Harvard Square in Cambridge; which is a $7 dollar cab ride away. However; that requires you to travel through Cambridge on the T before you get back into Boston. The hotel does offer a free semi-hourly shuttle to here; and other destinations w/in Boston; but it was rarely on-time and it was hard to line up the schedules with our own. Its service also ends early in the evening (schedule says 9pm; but we found it to be closer to 8-8:30). You can request a shuttle at a specific time within the designated operation hours; but you need to give at least 2 hours advanced notice.In light of all of these issues; cabs become your best friend during the stay; but they get very expensive very quickly. You can get to just about anywhere west of Rt. 93 for $20 or less; but the frequency of needing a cab adds up. The cab drivers are well aware of the hotel's ill-fated location; so there will be a bevy of them sitting in wait in the hotel's circular drive.Parking is also a compound expense; charging $20/night in the garage. A little ridiculous; but actually comparable to most private garages in the city.In all; the hotel does what it can to make its location less of an issue; and otherwise it is a very nice hotel. However; if you are a person who is more budget-aware than most; you may want to keep looking as you consider the 'unstated' expenses of staying here.
111422,fjnovak1,01/10/2007,Nice place but parking is a ripoff This hotel was not as nice as the Hyatt down the way a bit but still a premium spot. Parking is overpriced as ever and unlike the Hyatt; there didn't seem to be a close alternative. But the beds are comfy; its usually available for well under $80 on priceline; and they do have a nice breakfast buffet that is about $15 i believe. Solid accomodations for Cambridge (but the Hyatt is vastly superior if you have the choice).
111422,Buchba,11/30/2006,Nice and clean Came to Boston from Providence late at night. Hotel is located south of Boston so that was very convenient for us. Location far away from the city; but we didn't mind; because we had our car. What I looked for was clean and spacious room which this hotel offered. Bathroom was also nice and clean.They had internet access for a fee; which was nice. Also reading other reviews we didn't have breakfast in the hotel; but bought sandwiches at the Au bon pain; which is right in the hotel. That was a good choice.
111422,notanotherone,11/08/2006,Great hotel if you have a car This is hands down the best hotel I have ever stayed at. I had nothing but good experiences with the hotel; my room; and the staff. I was on the 9th floor with a great view of the river. Hands down; if I had a car with me; this would be my hotel of choice in Boston. Problem was; I had no car.I booked this hotel through Priceline; which I will hesitate to do in the future. This hotel is not in Cambridge; but in Allston; MA. It is a solid 15 minute walk from the nearest T stop (Central); or $7 cab ride. Its a $20 cab ride to downtown. This added up to a significant expense over my trip; and a lot of wasted travel time getting where I wanted to go. Yes; there is a shuttle and the drivers are super nice; but it doesn't run continuously or late. There is a Whole Foods market about 5 minutes away and it was nice to go there and get food; but you do have to cross that intersection that others have mentioned. When I was reading reviews on here before my trip; I was like What's the big deal about crossing a busy intersection? After seeing it; I feel like I could write a book about it! Its the busiest intersection I've ever seen; with multiple highways all converging in one spot. I would look out my window in awe at that intersection. Its not easy to cross either....seriously; I guess you have to see it to believe it. Anyway; none of that should reflect on the hotel. It was a completely positive hotel experience. I have no complaints; just be wary of Priceline if you don't have a car. I would have saved money if i had stayed in town and not spent so much on transportation.
111422,pickupapenguin,11/07/2006,Good hotel! Stayed here as part of a seven week coast to coast trip in September. Picked because of good reviews on trip advisor. Hotel is nice. We had a room near the top facing the back with a balcony. Fantastic views of the Charles river. Ask if you can get a balcony room; it's worth it. Rooms are a good size and clean. Maid service was good. Scullers jazz club in the hotel lobby is excellent; we saw Deedles and it was one of the highlights of the trip. You can buy a dinner combination ticket for a meal in the restaurant first. This is a good idea as the restaurant is next door and it has good views of the river; although the food was only fair in my opinion. Downsides of the hotel were no airport shuttle or free breakfast; and the breakfast itself is not great. Also the hotel is a couple of miles along the river from town so you'll be getting a lot of cabs which can get expensive; recommend you get a car.
111422,kathieh724,10/03/2006,Would definitely stay again! Excellent hotel. Check in was very accomodating; did get the cookies this time! We requested a late check out and that wasn't a problem. Not a bad location; views of the Charlse were very cool and rooms had a separate sitting room with pull-out couch. Would stay there again for sure.
111422,gdi,09/29/2006,Very happy Stayed 3 nights at the Doubletree selected it based on getting a suite; was a little apprehensive after reading some earlier reviews. We were very happy w/our experience. Got a king suite on 7th floor (pd $189 booked thru hotel directly)Room very clean (was told it had been refurbished) - did not see any of the construction previously mentioned. AND; the shuttle service was excellent! Used it in AM PM; it was right on schedule; which is published. Pick-up/drop-off sites include Copley Sq Acquarium. As long as they keep up the excellent shuttle service; I would not hesitate to stay again. (PS - since it's free; a tip for the drivers is a nice thing to do if you're also pleased w/the service.)
111422,PrinceRaider,09/21/2006,Huge room and convenient to downtown! My wife and I stayed for three days; September 9th - 11th and had a great stay. The most amazing thing about the hotel was the huge suite that we had. We have traveled all over the world but had never stayed in a place that felt like an apartment with a separate living room and bedroom - it was just excellent. During our stay; the hotel was full of Clemson University fans who were playing Boston College in football. The bar was completely full of fans after their game; but the staff handled each and every customer in a timely and courteous fashion. We also appreciated the friendliness of the staff. The shuttle mentioned frequently in these reviews was very helpful; we were dropped off on separate days at Faneuil Hall and in Havard Square and promptly picked up when reaquested. The one time that we did not take the shuttle back to the hotel; we rode the T Red Line getting off at the stop between Havard and MIT - Central I think. We then took a cab back to the hotel for a little over $5.00. I would strongly recommend staying at this hotel as the price was right and was really first class in every way with a concierge that was a big help with directions. (He furnished us with maps for Boston and how to get to Lexington/Concorde.) A great place in everyway and as a benefit; chocolate chip everyday in the lobby!
111422,RJGutierrez,09/06/2006,Labor Day Weekend 2006 Stayed at the hotel on September 2nd for one night. Nice hotel; but very noisy. A lot of foot traffic; a wedding; and one of the reasons I chose the hotel - Scullers Jazz Club - was closed due to the wedding.The rooms are spacious with a separate area with pull out sofa and television; but the furniture and carpet are dated. There are areas of the hotel that need repainting and updating and just plain cleaning.The hotel location is very isolated - on a highway - but we had our car so this was not a problem. We had a very drunk bridesmaid on the elevator on our way back to our room; who screamed at us when we would not give her jazz fingers. It was very embarssing for the boyfriend and a bit unsettling for us.It is not a hotel I would consider on my next trip - as the Radisson in Boston was cleaner; newer; more modern and with a more knowledgable concierge - all for the same price PLUS breakfast and parking.Good luck!
111422,PennFamily,08/20/2006,Very Nice Hotel Off The Beaten Path Rowing outside our hotel! Bonus view!
111422,mdccy9900,08/17/2006,Great Experience My husband and I stayed at this hotel for one night and absolutely loved our stay. We were in town for our first Red Sox game and weren't very familiar with the city. The concierge was very very helpful and extremely knowledgable about the city. We arrived early at the hotel and unfortunately our room wasn't ready for an early check-in which we had been advised. The concierge helped us by taking our bags for us and keeping them there until we returned later that evening and were able to check in. That night; we checked in and were given warm chocolate chip cookies that are amazing! The staff was very friendly and welcoming. Our room was very very clean. The space was quite large for the two of us and the bed was extremely comfortable. We had a beautiful view overlooking the Charles River which was very beautiful to wake up to that next morning.The next day; we took the hotels shuttle to Copley center and then were able to pick it back up later that afternoon. The shuttle did break down in the middle of Boston; but the entire staff quickly sent another shuttle and handled the entire situation very well. We had no problems whatsoever getting to our destination. I would highly reccomend this hotel for a small family; a romantic evening out; or for a business traveler. The downside is that the hotel really isn't near any T-Station and a taxi is pretty much the only option. Other than that; we would definitely stay here again.
111422,diamondgirl100,08/14/2006,Very nice hotel Just stayed here for a long weekend in Boston. I was very pleasantly surprised by this hotel -- atmosphere; cleanliness; location; and quality of rooms.The front desk was very helpful and gave the kids doubletree knapsacks with kiddie playthings inside. Kids also loved the cookies. I just found the atmosphere to be very pleasant. The room was a spacious 2 room suite with a very comfortable king bed and very firm; comfortable sofa bed. Nice sparkling views of the Charles River and Boston city skyline at night. The rooms opened up to overlook the spacious center lobby -- reminded me of the Wilderness Lodge in Disney -- very attractive. Some sort of Jazz club was on the premises and looked very nice. Hotel was just busy enough to make you feel like you're not in the middle of nowhere but not at all crazy and bustling.Even though they offered shuttle service to several points in downtown Boston; we used our car. Hotel Parking $20 a day is no fun but is to be expected in such close proximity to a major city. Downtown was minutes away by car. Very nice!!!
111422,tippytripper,08/04/2006,Definately would return For a truly nice hotel you cannnot beat their price. BUT ... it is a little off the beaten track ... if you cringe at the thought of walking along sidewalks on high traffic roads and taking public transit or dishing out for cabs; or paying $20 per day for the honor of a parking space; this is not your hotel. Shuttle service worked fantastic for going to Harvard square where we took the subway; but we never were able to take the shuttle directly downtown. It was always booked or full. Hotel was very clean; staff extremely friendly and informative -- as was all of Boston in our Chicago-esqe perspective. It is in a very safe area. We know because we took public transit or walked. Pool area was hot; but if you wear your suit and get in; the pool temp was just fine. Hot tub was very large and fantastic for relaxing with family and friends and soaking those tired tootsies from sightseeing. We didn't try the restaurant as it was too pricey for us; but there were fantastic places to eat in Harvard square (again; you need to take the shuttle or a cab). To my knowledge; there is no restaurant; or convenience store less that 6-8 blocks away. Hotel was also fine with having food delivered and provided a stack of take out menus for us to use! Drinks were about $8 each from the bar (they were always ample size and most refreshing); bottled softdrinks and water were $1.50 each. Your room has a fridge and there are liquor stores in Harvard square and also a Whole Foods grocer about 6 blocks away. Housekeeping was top-notch and friendly. We made special requests to housekeeping on two nights and all were accomodated with smiles within a 1/2 hour.
111422,ZiggyNZ,07/19/2006,Great service and facilities Stayed here on business for 4 nights. Great facilities and service. Suite is large with nice living / dining area; large well equipped bathroom and large bed. Nice views over the rivier; free shuttle bus into Boston centre and breakfast service good (can't comment on dinner as never dined in the restuarant).
111422,klpopp,07/17/2006,Nice Place - Good Cookie! We had three families stay; each family included 2 adults 2 kids and the place was nearly perfect. Price was good; rooms were excellent; front desk concierge service impeccable.Only negatives: location made shuttle absolutely imperative; road noise for west and north facing rooms was surprising (even on 8th floor); morning heat on west side (best view) was intense we had to call down everyday; save one; for enough towels lack of ventilation fan in bathroom causes moisture buildupRemember to ask each evening for your cookie!
111422,ATripAdvisorMember,06/30/2006,Great beds! Even though our stay at the Doubletree Suites was a quick one; I must tell you that the beds are awesome! We did not get to the hotel until late evening; but were greeted by very friendly and helpful front desk staff. Our short but sweet experience would make us inclined to stay there the next time we get a chance to go to Boston. What a great city! Just remember to leave your car at the hotel and take the shuttle into the city!!
111422,ATripAdvisorMember,05/29/2006,Great Place for family Stayed in Hotel for 5 days on 2 different occassions during trip from Australia.Found the staff to be efficient and courteous. Concierge service was exceptional.rooms were huge and could get child into seperate room so everyone got a good nights sleep Renovations on at moment but cause little inconvenience.Shuttle service very convenient into Boston and had no trouble booking this.great place Great stay save your money on expensive hotels and enjoy the space and the view of the Charles.
111422,ATripAdvisorMember,05/22/2006,Family friendly I highly recommend this hotel to families. The staff is very nice and very attentative. The rooms are big enough for a whole family with plenty of space for all the kid's toys. We'll stay there again when we travel to Boston.
111422,ATripAdvisorMember,05/18/2006,Nice Hotel! view from suite
111422,HelloNewJersey,04/23/2006,Good Place to Stay Great place to stay; just a few minutes by car from Copley Square. Free shuttle to Copley Place; Aquarium and Boston Commons; but you need to reserve ahead of time. Newer hotel; well maintained. Good place for families. Would stay here again.
111422,nbsandman,04/18/2006,Great....But We stayed in this hotel as a result of a Priceline search....and were aware that it was difficult to access and was not a place to stay if you wanted to walk or use public transportation...like the T. All that was true.However; the rooms are great...ours had a view of the Charles River and all the rowing crews...a nighclub featuring Jazz...and a good if somewhat overpriced restaurant.
111422,ATripAdvisorMember,03/05/2006,Wonderful Hotel As I read some of these reviews I wonder if the travelers understood that Boston was walking town.Yes; the hotel is a little walk form the T station. It's not far nor a hard walk. We even walked at night with no worries. The staff was exceptional form the time I booked the suites to the time we left. Yes; the pool was cold but my DD swam in it. Not a big deal and not worth paying $$ more. The hotel is right on the Charles river. We watched the Harvard crew team practice in the am and the sun set in the PM. There are no rest. really close by. But the shuttle took us wherever we needed to go. Too late to walk back; I just picked up my cell and they sent someone to pick us up. That shuttle was really great to beat the morning rush hour. Now; we travel with 2 kids.They don't like to walk for long but we never had a problem. We will most deffinately recommend this hotel to friends. In Boston save your money for the food and entertainment and really enjoy your stay at the Double Tree Boston. We did !
111422,ATripAdvisorMember,03/02/2006,Friendly and Homely We have just returned from a week at the Doubletree Guest Suites. The staff were very friendly and attentive. Nothing was too much trouble for them. The furniture in our room on the 6th floor was a bit tired; but a renovation programme is under way which should put things right. The breakfast buffet is excellent; especially the hot 'do it yourself' waffles. The hotel shuttle bus provides an excellent service to various points in downtown Boston and to Harvard. Overall a first class Hotel with first class staff.
111422,sunnydi,02/19/2006,Great for the money! We stayed at the Doubletree for 2 nights in Feb. We had a tour of Berklee college of music scheduled and we wanted to be in the city or close by. The hotels in the city were very expensive; this hotel was not only reasonable; but it was clean and convienant. It is right off I-90 and it is very easy to get into the heart of the city. The food at the bar was good. We arrived late and ate in the bar. The only thing I would say that is a downfall is the parking; even self parking is $20.00. Other than that; the hotel staff was nice; the rooms were clean; and the bed was comfortable. There is a shuttle to take into the city if you want. I would stay here again and take advantage of the shuttle. If cleanliness and value is important this is a great hotel. If you dont mind staying outside the city (only 10 mins) this is the place to stay!
111422,ATripAdvisorMember,02/11/2006,Excellent value Like the reviewer below; we were here from 28 Jan; for a week. Yes; the pool was beyond cold; but the jacuzzi was working - it's a dial on the wall you have to turn; just a shame there's no signage to indicate this.In terms of square feet per dollar; the hotel is execllent value. We booked early; through Doubletree's own website; and got a two room suite overlooking the Charles for $95 a night. We'd have got perhaps a shoebox downtown for that.The complimentary shuttle bus to Harvard; Copley Place; the Common; the Aquarium and Fanueil Hall is excellent. It doesn't take long to plan your day around the timetable and prebook your return trip; or spend 50 cents on a phonecall to request a pick up. Otherwise; it's a $15 taxi journey from Downtown Crossing. Not really a hard choice to make!The Terrace Lounge is a great place for a drink or casual meal; while the Boathouse Grille offered fine dining. Both were good.There's free internet access in the business centre; although be warned it is a teeny tiny room. Drink and ice machines on each floor are useful; and there's a Trader Joes supermarket across the river; about a 12 minute walk away; should you want to stock up on anything else.If I had a complaint; apart from the pool; I'd say that the towels are a tad skimpy for a hotel of this calibre. Not bad; really; for a week's stay if all I can complain about is that.All the staff we encountered were nothing but friendly. We're unlikely to stay anywhere but here on a return to Boston.Be warned; they're spending $15million on a refurb over the next few months; so you may want to enquire about possible disruption if you're planning a visit.
111422,GlenRockNJ,01/28/2006,Cold The location and the atmosphere are nice. The complimentary shuttle to Copley Place was very helpful and generally convenient. The suites were comfortable and spacious. Hotel dining was extremely expensive as is their overnight parking fee. It is an extremely expensive hotel but it is in Boston. The hotel corridors were cold and the pool was frigid (literally). I asked the front desk why it wasn't heated as advertised and they said it was. Additionally; the jacuzzi jets weren't working the entire three days we were there. It's a decent hotel but for the price they charge they need to do a better job.
111422,ChubbyDaddy,12/30/2005,Best Xmas Value in Boston Pluses: The hotel was only a 15 minute taxi ride from Logan Airport; the suites were VERY spacious; comfortable and well appointed; including a fridge; sink unit; coffee perculator and televisions in both living room and bedroom. The staff were very efficient and helpful; particularly the Concierge and the Shuttle Bus drivers who offered valuable insights about Harvard and Boston.Minuses; The hotel is a mile or more from the nearest underground station so you really do need to book the complimentary Shuttle Buses to prevent paying $70 approx. in taxi fares over 5 days. This requires only a few hours forward planning as the Concierge and drivers are very flexible and helpful and it is only a short ride to Harvard Square; Boston Common or Copley Square.The spa jets did not work during our visit but the swimming pool; spa and sauna areas were ultra-clean; quiet and very relaxing after a hard day's Xmas shopping.As a family of two adults and two teenagers; we found this hotel excellent value for money and would certainly recommend it.
111422,Foxden,12/02/2005,$20 to Park at the Doubletree Hotel in Boston!! Skuller's Jazz Club is located right at the Doubletree hotel (owned by Hilton) so we did their dine/tickets/stayover package. We were charged $20 to park at the hotel overnight!!! I couldn't believe after paying that much for the package....$286; we were charged a parking fee!! This was not mentioned on the website either. Even though the show and hotel were good; I wouldn't do it again because of the parking fee.
111422,Bigandy1022,11/30/2005,Great Hotel This really is a great hotel. The staff could not have been more helpfull. The rooms were large and comfortable. You can hear some of the music in your room when the jazz club is busy and the jets in the spa did not work for our entire stay (8 days). Over all though it was a great place to stay and I would go back again in a heart beat.
111422,ABD119,10/18/2005,Simple and Perfect Stayed there for five times and never disappointed. Rooms are extremely spacious. Location is comfortable if you use a car; both to Boston and Cambridge. Nothing luxurious but a great value.
111422,ATripAdvisorMember,09/26/2005,Very nice hotel Very nice rooms and with 2 children the suites were nice. Made our reservations through Priceline at a price of $70.00 which I thought was a reasonable price. Did not like the $20.00 parking per night but I think that is common for that area. Would definitely stay there again if we are in that area.
111422,IsWarren1,07/25/2005,a definite repeat This hotel is perfect for a weekend or a quick overnight trip to boston. The rooms are very comfortable... clean and spacious. I would only recommend staying in this hotel if you have a car or don't mind taking a cab into the city; because it is not in walking distance. However i enjoyed being removed from the center of the city and being able to see the chalres river from my window. I went with my family and we rented one suite. My husband and I stayed in the bedroom and my two kids stayed on the pull out couch; so it was a great deal and still had lots of room!
111422,ATripAdvisorMember,07/19/2005,Quiet; comfortable; clean; safe and elegant. Great Hotel. Superior Services. Parking was Pricey. I would definately stay there again. The hotel is not in town; but they have a free shuttle service that takes you to the main attractions for shopping and sightseeing. It's very easy to get where you want to go. The shuttle leaves every half hour throughout the day and evening. You do have to make reservations for the shuttle. I like this hotel. I was traveling on my own with two children and I felt very safe. Our room was a King suite that allowed me to shut a door between me and the kids when they wanted to stay up at night. I like it.
111422,fluffymichou,07/18/2005,comfortable stay; though out of the way We stayed at the Doubletree Suites after getting a great deal on Priceline for $50 a night. The hotel itself is well decorated. All the rooms in this hotel are suites and have a lot of space; with a separate living room with sofa; desk; chair and TV; and a mini-fridge area. However; the rooms do show their age; with slightly worn carpet and wallpaper; and the bathroom needs some updating. But the rooms were clean and staff was courteous and helpful. The hotel also has dining and bar areas which is convenient; though we never dined there. Also; the doubletree greets all their guests with freshly baked; warm cookies which were really delicious. I am trying to find their recipe! The only minus is that this hotel location is a little out of the way. To get to cambridge; you have to walk about 1 mile; and cross a bridge. To get to places of interest in Boston; you would definitely have to take the public transportation. We had a rental car; which i recommend if you stay here.
111422,kdglobal,07/07/2005,Spend the extra $$ and stay in town We stayed 1 night in this DoubleTree that is billed as being slightly outside of Boston from July 3-4. (It is tecnically in Cambridge; I think.)Ups: Yes; the cookies are very good and the staff was knowledgeable but this doesn't make up for all of the hassle of the hotel in general. Downs: 1. Shuttle service--this was worthless. We were only able to use it once to get to Harvard Square (we could have walked there) and then the hotel ran a normal Sunday schedule--i.e. the shuttle stopped running @ 4pm-- despite the fact that it was a holiday weekend. Then; on Monday; you had to reserve a space (which was near impossible) until noon but then after 12 you did not. What a mess.We instead ended up taking the T (the nearest station is 3/4 mile away) and for the cost of 4 people taking the T 6 times; it would have made more sense to stay in town. We did get our exercise though. I just wouldn't want to do this in the winter--and cabs are pricey. We were quoted $20 for a 5 minute ride into city center!2. Room--not impressed. Perhaps they have better rooms in this hotel; but ours could have used some serious grout cleaner. On top of that; someone had very sloppily resealed the sinktop at the joint where it meets the backsplash with white caulk on a red marble. (I am not usually picky about these things (particularly for 1 night); but perhaps since we have been remodeling bathrooms; I get a little oversensitive. :)) Also; the door on the tv cabinet was broken and could not be slid into the cabinet. Not that you are there to watch a bunch of tv; but still it was annoying. And yes even on the 16th floor you can hear the road noise since the hotel sits at the juncture of a highway off-ramp a 4-lane city thoroughfare. And the train yard behind the hotel is also quite fetching. The photo online was quite a misrepresentation of seeing the river.3. Elevators: one broken and one that decided it liked the 10th floor and stayed there instead of proceeding to the lobby.4. Jazz Club: was closed for rennovations for a few weeks.This is not one of the better DoubleTrees out there--stay in town. It might be slightly more expensive but Boston is such a walkable city; it won't be a problem and you'll save on taxis and T-fares.
111422,TankMan347,06/18/2005,The Doubletree was fantastic I took my wife to Boston for the first time last weekend and we stayed at the Doubletree on Soldiers Field Road - it was fantastic. I stayed at three different Hilton properties in Boston on business before deciding on this one as the perfect place for a weekend getaway. Forget about the comments that it's not downtown; it's a $5 cab ride and they're always available. The staff was excellent; the room was awesome; and dinner in the Boathouse Grille was as good as our dinner on Saturday at the Capital Grille. I would highly recommend this place to anyone and I'll be back...
111422,Sooz2,06/18/2005,This was perfect for us! We wanted to stay near; but not IN Boston; and this was great. I had read on Trip Advisor that the hotel had a shuttle; which we needed. It worked GREAT for us; both in going to Boston Common; and to Harvard Square. We used the shuttle only; and not our car.The rooms were nice; the restaurants very good; the staff terrific; the beds comfortable; the room quiet; and we had a nice view of the Charles River. We would definitely stay there again. Boston was thrilling and we're glad to have taken the Trolley tour; great meals at Legal Seafood in Boston; and Sandrine's at Harvard Square.
111422,Ojaigal,04/05/2005,Wonderful Stay! Our three-night stay was great! The staff are incredible; friendly; so helpful; and went above and beyond the call in every regard. We had a death in the family and had to suddenly change our plans; and the hotel staff took excellent care of us. The shuttle service is very convenient. One note: we were initially given a room that smelled of cigarette smoke. When asked; the hotel moved us to an ugraded room that was smoke-free; and had a beautiful view. We will definitely stay here again.
111422,Jen198,01/17/2005,Excellent facilities; great service; but pricy parking Especially for the price (we paid through Priceline); the hotel was gorgeous; clean; and had excellent service. Close to Harvard Square (driving; not walking) and Harvard Business School. Nice view of Charles River from the room. There is some kind of chemical plant behind the hotel; but does not appear to affect the hotel in any way (e.g.; view; odor; etc). Highly recommend this hotel. Great indoor pool and jacuzzi; beautiful lobby; comfortable beds; and great price. Only real negative aspect is the pricy parking ($20/night); which really adds to the overall cost.
111422,ATripAdvisorMember,01/01/2005,Piece of cake Great view; great service; and getting where we wanted to go was a piece of cake. The shuttle service has three drops in downtown Boston and from there just jump on the T to anywhere you would like to go. Clean room; nice and quiet and we saved some $ from the downtown hotels. Nice job Doubletree!
111422,SABL,11/24/2004,I'd go back again and again! My husband; daughter; son-in-law and 2 young grandsons just spent 7 nights at the Doubletree when we went to Boston for a family event. It was the perfect place! My grandsons slept on the sofa bed in the living room so their parents had a room all to themselves. My husband and I found our 2 room suite extremely comfortable; cozy; and spacious with all the amenities. It even had a great view of the Charles River. Everyone on the staff was very friendly and helpful. The entire ambience of the hotel was much more upscale than we had expected. An added bonus: the Doubletree has a great jazz venue; and we were able to see one of my son-in-law's favorite groupsthe second night of our stay. Other bonuses:warm chocolate chip cookies when we arrived; the health club; and indoor pool. All this and the price was very reasonable! If you don't need to stay in the heart of Boston; it's a perfect location. I wouldn't consider any other hotel in the area.
111422,sands,10/19/2004,Doubletree is the Best! My husband and I just returned from our first trip to Boston; and we spent two nights at the Doubletree. We were both extremely impressed! It is a beautiful hotel; and the staff is extremely helpful. Our suite overlooked the Charles River; which was packed with crew teams from the area colleges every morning and evening; and we could even see Fenway Park when the stadium's lights were on. The hotel is right off the highway; and is very convenient if you're planning to drive downtown. We didn't use the shuttle at all; since we planned to stay in the city later than their shuttles ran (last pickup was 9:30 pm); but it was nice to have that option. We didn't mind the $20 for parking; since we knew our vehicle was safe. The down comforter and piles of pillows on the bed are a nice touch... as are the delicious chocolate chip cookies when you check in! We would definitely stay here again!
111422,NJGIRL,10/13/2004,Mixed report! First of all; the name is misleading -- it's NOT in Cambridge. It's in Allston on the Boston side of the Charles -- very convenient to BU and the river but not anywhere close to downtown Boston or Cambridge. Also; they charge $20 per night for self parking which is a bit high given the location.Like most suite hotels; the rooms are large and well equipped. But we booked through priceline and when we got there; despite the fact that the hotel was less than 1/2 full; we were given a smoking room after having requested non-smoking. When we asked to change (we were staying three nights); we were told that since we booked via priceline; we were not entitled to a non-smoking room. The room reeked and the hotel did nothing to try to mitigate the odor or provide us with a habitable room. As we had prepaid; we had no choice but to stay but boy; were we unhappy. Overall; the hotel is a good value but be careful if you're booking via a discounted service!!
111422,ATripAdvisorMember,09/03/2004,This is an Outstanding hotel! My family spent four nights at the Doubletree. It was our first trip to Boston and I cannot rave enough about this hotel. It is a beautiful place witha gorgeous lobby; the rooms were spacious and pleasant; with a little refrigerator; a cupboard with plates and cups; and two televisions; one on the bedroom and one in the sitting room. The view from our bedroom was spectacular - a stunning view of the Charles River. The hotel is not close to any public transportation but the shuttle runs regularly and we never had any problem getting on it. The staff was great; especially Frederick the concierge; who got us Duck Tour tickets when I thought they were sold out!You can not go wrong at this hotel - outstanding value and comfort. We loved our stay there and would go back in a heartbeat.
111422,ATripAdvisorMember,08/23/2004,Pretty nice place We just got back from a week long stay at this hotel; which happened to be our honeymoon. We had to change our original Florida plans due to the hurricanes. Neither of us had any major complaints. The staff was excellent as was our room. We were on the 8th floor overlooking the Charles River. The suites have ample space and the beds are perfect! Once you climbed into the down comforters and pillows it was difficult to get out. The concierge would do anything for us and was well prepared to dish out any information concerning the local area. Among the things we didnt like were the 20$ per day parking fee. I thought this was a little steep for a paying guest at the hotel. The only other complaint I have is the entrance/exit to the hotel. If you drive to the hotel you will curse entering or exiting the property. We rented a car for the week but after being there one day we found it completely unnecessary. The hotel offers free shuttles to areas of interest and cab fare to other places is reasonable. Plus you dont have to deal with the insanely packed streets of Boston.
111422,ATripAdvisorMember,08/13/2004,great hotel Stayed at the hotel for the last two nights of our holiday in USA.On arrival we were very impressed with reception who were very polite and checked us in very quickly.The room was ready even though we arrived at 13.40 and check in was 3pm!. Bell services brought our 4 very heavy bags up and even apologised for taking so long (just under 5 mins!!!) shuttle gets booked very quickly so make sure you put your name down early as the nearest T stop is a bit of a hike with kids.Rooms were very clean and spacious 2 televisions in the suite.Beds very comfortable even the sofa beds.Our room overlooked the river and the road there was some noise from the road but other than that it was the quietiest hotel we had.Would recommend to everyone
111422,mteaches,02/16/2004,Positively fantastic We stayed over Valentines weekend this year and could not have been more pleased. We booked through priceline and had roundtrip airfair (from Philadelphia) and two nights at the Doubltree for $140 a person. That's DIRT CHEAP. Even at that price this is one of the best hotels I've ever stayed in.The lobby and common areas are gorgeous. The suites are well appointed; comfortable; and roomy. The pool; spa; and other features are fantastic.The hotel is within a 15 minute walk of the subway station. On the walk you pass a number of grocery stores; drug stores; etc. The hotel also has a shuttle which will take you to a number of dowtown spots. It runs around every hour. Reservations are required; but we were able to get them at our choosen time each and every time we wanted to ride; and even when we called the concierge just minutes before the shuttle left.The staff was attentive and helpful. We were pleased with the quality and speed of room service. We can't wait to stay here again!
111422,ATripAdvisorMember,12/19/2003,great for families Our family of 4 stayed here earlier this week on a trip to see the Nutcracker. We got a great rate; and were more than happy with our stay. The kids in particular loved the pool and having their own room (mom and dad liked that part; too). The glass elevators - and; of course; the cookies - also were a big hit. We took advantage of the free shuttle service; which took us to within a couple of blocks of the Wang Center. The rooms weren't luxurious; but they were nice and quite clean; besides; on this trip luxury wasn't what we were looking for: we were looking for family-friendly; and definitely found it.
111422,ATripAdvisorMember,10/03/2003,very nice place!!!! I stayed in this hotel in September 20th for one night. This hotel had many positives the rooms were very nice; the atrium and the hotel lobby were both incredible. This hotel offer a shuttle service to downtown which I made a reservation. It is tough to get on the shuttle without reservations. I also found the front desk staff extremely friendly. We arrived very early and were immediately given room without any problems. The only negative was the living smelled like smoke and I requested non smoking. That is the only thing that keeps me from giving this hotel a 5.
111422,Dizzyelmo,07/24/2003,Amazing! showReview(1148026; 'full');
111422,ATripAdvisorMember,07/09/2003,Non smoking room was smoking and close to nothing showReview(1132783; 'full');
111422,ATripAdvisorMember,07/04/2003,Save Yourself and Stay Away showReview(1127984; 'full');
111422,ATripAdvisorMember,05/01/2003,Lots of room for improvement showReview(986284; 'full');
111422,ATripAdvisorMember,04/28/2003,don't stay here ; lousy service.. showReview(984701; 'full');
111422,ATripAdvisorMember,04/28/2003,Extraordinarily unhelpful showReview(984425; 'full');
111422,Saunders,04/24/2003,We'd do it again! showReview(982349; 'full');
111422,ATripAdvisorMember,12/26/2002,excellent reception staff showReview(827899; 'full');
111422,ATripAdvisorMember,09/17/2002,amazing elevator; ok location showReview(698242; 'full');
111422,ATripAdvisorMember,09/14/2002,I'd stay here again! showReview(697565; 'full');
111422,elhthp,09/05/2008,Excellent rapport qualit茅 prix pour visiter Boston en tout confort avec des ados showReview(19808653; 'full');
111422,lass,09/01/2008,Hotel ok! showReview(20552197; 'full');
111422,lass,08/31/2008,Lo consiglio... showReview(19648188; 'full');
111422,lass,08/24/2008,Ein Hotel-Traum showReview(19648186; 'full');
111422,lass,05/04/2008,Un buon Hotel showReview(16590087; 'full');
111422,lass,03/31/2008,Gerne wieder showReview(14737387; 'full');
111422,sbixsbix,06/26/2007,Valido; un po' lontano dall'aeroporto ma valido showReview(7998584; 'full');
111423,WebgoddessNH,12/17/2008,Mixed Reviews but Romantic anyway My husband and I stayed 3 days and 2 nights at the Eliot and have mixed reviews. Chose the property both for the elegance for the romantic getaway we sought and for the fact they were a dog-friendly hotel. Had a King suite on the 7th floor; quiet and to the side of the building. Mini bar with sink; but no ability to use refrigerator for our own beverages or no microwave for leftovers. Bathroom was like a small closet; but this likely has to do with the fact it's an old building and they put what they could where they could. The suite was pretty; comfortable sitting area; separated from the bedroom with wide french doors. But the ventilation system was LOUD; and didn't cycle on and off as the setting should have. Drowned out the TV and made sleeping difficult. In addition the mattress reminded us of lying down on a piece of cardboard and the white comforter had a dinner-plate sized yellow (urine?) stain on it. Ii expected more from a luxury hotel. Got a decent rate; but for the price we still had to pay $10 internet access fee and lost the access for a better part of the day. Received breakfast vouchers of $10 each good toward the $20 breakfast buffet. Having had the most marvelous; out of this world dinner at Clio the evening before; we were looking forward to breakfast there. What a disappointment. The staff was cold and rude and difficult to understand. The buffet had bagels with no way to warm/toast them; no juice -- we had to ask for it after waiting 5 minutes or better for someone to notice us; then the waiter only brought one juice; not two and never returned to fill any glass; including the water -- my husband had to seek him out for more water; forget the juice!! The buffet the menu makes out to sound decadent was nothing more than yogurt cups on ice; some chopped up fruit; cardboard individual serving boxes of cereal; some croissants and a couple muffins to accompany the cold bagels. Very sparse and very disappointing given the price of not only the breakfast buffet but the accommodations as well. (no where were the fresh baked pastries touted on the menu... we've stayed at Hampton Inns for less than $100 a night had a hot breakfast with protein/eggs; toaster to heat bagels/muffins; plenty of available juice and more. I can' t believe for the price they can't put out a chafing dish of at least scrambled eggs... ) With over an hour yet to serve; there were no clean plates set out to replace the stack that got used meaning the patrons had to take their dirty plates back up to the buffet. The impression we got was that we were annoying the staff and they really just wanted the people remaining to leave. My husband was disappointed in what he originally saw on the buffet and ordered breakfast off the menu; but for $33 plus tip; we walked away hungry and disappointed. We did not return on our second morning there. Sadly; if this had been our first exposure to Clio restaurant; we would have never gone in for dinner and would have missed the outstanding experience with the wonderful meal we did have the evening before. (I suspect the morning service at the restaurant has nothing to do with Clio itself; it's only a place to serve the morning meal; but if I was Clio's chef; I'd be pretty upset about the impression they give of my restaurant...) Valet parking is available and we were satisfied with the service. Desk personnel were told about breakfast problems but shrugged it off and didn't offer to make amends in any way. All in all; with exception of the breakfast staff; the other staff were nice and friendly. The experience was nice for the most part and it is a lovely building with elegant surroundings. We most likely would stay there again and make the Clio dining part of the experience.
111423,MevrouwC,12/17/2008,About our wonderful stay at the Eliot Hotel! I made a reservation at the Eliot hotel as a surprise for my mother; and this worked out very very well! The service we received was excellent and my mother was impressed by the lovely suite! Also the location is great because of the fact that the well-known Newbury and Boylston streets are within an one minute walk. We would definitely recommend this hotel; and we also will visit this hotel again in the future!
111423,SCM10,12/16/2008,The Eliot A CLASS OF ITS OWN My partner and I chose this hotel to celebrate his birthday weekend in the city. We expected something upscale and comfortable and we were not disappointed. We had the pleasure of staying in a spacious suite with views of Commonwealth Ave.From the luxurious duvets to the comfy pillows; To the flat screen TV's to the fully stock mini bar we could relax and feel like we were at home. More impressive was the remarkably friendly and efficient staff who were always present to greet us and to attend to our needs. Although there is no exercise room or spa they have an arrangement with a nearby health club. The location was great just steps from Newbury St and shopping at Copley Place. There is also a delightful breakfast for which we receiveddiscount coupons upon check in. Overall if you are looking for a romantic escape the Eliot Hotel is the perfect getaway.
111423,Foof225,12/15/2008,The Omni will make any other hotel I stay at pale in comparision I am just getting around to typing my review of the Eliot Hotel; however it is due to the fact as I search for a hotel in a different area; I wish the Eliot had a sister franchise in other urban cities. The Eliot hotel is a true gem! It has a perfect location; close to all the major areas of town any visitor would need; especially shopping and the theater..Whether you need the subway or want a cab; it is all at your doorstep. More important than its location is the excellent service and room itself. My room was superior! I had a great view of the park(not sure of the name) from my window. Upon entry of my room; I was greeted with a welcome package. The cookies awaiting my party were outstanding! A friend had some champagne sent up and the manager on duty; Joseph; was gracious and caring. He actually brought the champagne to my room. I was very impressed by the hands on touch the management showed. The pillows were so dreamy I had to ask where I could find them; as I was in heaven. The bathroom was as big as the separate room in our suite. It was sparklingly clean. All in all; I can't recommend the Eliot enough. It is very hard to find something like it in say New York.
111423,homesweethome8,12/11/2008,I love the Eliot We stayed at the Eliot two different times this year (once in the spring; and again in August). We live in Boston and were going through home renovations; and really needed to have a break from it all. We were able to bring our two cats to the hotel with us and enjoy a very cozy and welcoming stay both times. The staff is friendly and helpful; the rooms are very comfortable and super-clean. Room service was prompt and food tasty. It was great experience all around of service and comfort -- we felt so pampered and relaxed there. And it's a great Back Bay location; with easy access to just about anything you could want.
111423,shepsara,12/04/2008,Fantastic experience We stayed at this wonderful hotel over the Thanksgiving period. Upon arrival we were upgraded to a complimentary suite which was marvellous. The room was spacious; elegantly decorated and heaven to stay in. All the staff were extremely friendly and nothing was too much trouble for them - even when I lost my passport! The hotel is positioned in a great area of Boston with only a short walk to Newbury Street and Boylston street and a 10 minute walk to the Prudential centre. Great value for money - a hotel with a lot of london class!
111423,zeusnh,11/29/2008,Questionable The staff/service was excellent. The cleanliness of the room was disgusting for a four star hotel or for any hotel tell for that matter. Would not take a shower because there were black foot prints in the tub; bathrobe was dirty (yellowed); soap dish has soap scum in it (inside shower); hand rail in show was soap scummed; mirror in hall way looked like someone flossed their teeth and it was never cleaned afterwards; half canopy over bed had 1/4 inch of dust on it (never touched); one remote didn't work; finger and hand prints on french door glass (all glass looked like it had never been cleaned) and the list goes on. Expect to pay a parking garage fee; parking is not included with the room!!!! $36 fee.
111423,LuvtoTravel88,10/01/2008,Always pleasant experience Stayed at this hotel 4 times. Great location; great space in suites; and great value.
111423,Ali24,09/26/2008,Perfect Hotel; perfect position! What a find!.. My husband and I and our two kids (14 and 11) stayed at the Eliot Hotel for 5 days during August while we explored Boston. We had a suite which was spacious; modern and very clean and the front of desk staff were so lovely and helpful; constantly looking up addresses of shops that my teen daughter wanted to visit and googling places we had been recommended. It was in a fantastic position at the top of Newbury Street where all the trendy shops and eateries were and had none of the hectic comings and going of a large hotel; infact it almost felt like a classy apartment block. Recommended and we are definitely going back!
111423,Carrtohler,09/07/2008,Great location; but some noise I have stayed in a two-bed small room; and I have stayed in a one bedroom king suite. Both the little suite and the two-bed room had clean marble baths; but both bathrooms were rather small. In addition; there was almost no bureau/armoire space to put clothes. One room had only two middle size drawers available and the other had only one; very narrow highboy.The hotel staff were uniformly helpful; although at least one of the women at the front desk/concierge had a little trouble speaking and understanding English; and in addition she was not quite up to speed on information about the hotel and its policies.Street noise was a problem; because my rooms were on the street side (Mass Ave or Commonwealth Ave); the solid 鈥渂lackout鈥?curtains were great; but; particularly in the very early morning (e.g.; 5:00AM); there was a lot of traffic noise and it woke me up every day.The rooms were serviced promptly and well by the cleaning staff.I ate only one breakfast in Clio; the restaurant in the hotel; the food was fine; but not particularly imaginative and on the quite expensive side. Opt instead for the breakfast at the Trident Book Store which is right up the street on Newbury Ave.As is typical of very high priced hotels; there is a separate charge for everything; including the use of the internet in the room. The location is excellent 鈥?you can walk to Fenway Park; there is a T stop in the next block; and there are lots of shopping and restaurant options within easy walking distance.Bottom line - the staff are great; the location is excellent; bathrooms are nice but small; traffic noise can wake you up or keep you awake; and the cost is high. If money is no object; and you can sleep through most things; this is a perfect place for you.
111423,a2ztraveler112254,09/01/2008,simple; good location we stayed at the elliot hotel ove rlabor day weekend. we were up graded to a sutie on the 9th level (top floor) b/c it was our anniversary. Which was nice! The location was great for shopping; the prudential center; and even to walk the freedom trail. The ugly.... this hotel is old. All night long even being in the 9th floor at we heard was traffic noise; sirens; horns blasting; ambulances; ect. we thought it would stop but it continued all night. i can't imagine how noisey it must be on lower levels. The bed was hard as a rock. (the worst i have ever slept on) and we had our AC on 65 degrees the entire time we were there but the room never got below 80. There are nicer hotels in this area for the money. The staff at the hotel was very friendly and overly accomedation; printed out mapquest directions for me to dinner.
111423,rharris209,08/24/2008,Overcharged for room; not a good experience! I just spent an entire week at the Eliot in Boston. Our son was attending a clinic at Berklee School of Music.The hotel was fair...bathroom was really small; older rooms but decent. The maid service could have done a lot better job..My problem was that when we checked in (which was at about midnight after traveling for 12 hours) I wasn't sure what the rate for the room was supposed to be as my wife had made the reservation.So the next morning I noticed the rate was not correct so I checked on line and then went down to the desk. After discussing it with the desk person; at first he wasn't going to honor the rate. I told him it is advertised and that was supposed to be the rate we got. He finally agreed as he couldn't really take any other position.So; when I checked out I noticed that they had adjusted the rate for day 2 through 6. So I asked why the first night wasn't corrected and they said that I hadn't said anything till the next morning so they WOULD NOT correct it.I spent over $4000 that week at the Eliot; and it was really more principle then money.To top it off; and now that Im a little pissed; I look the bill over carefully and noticed they had charged me twice for room serivice one day. I pointed it out and he said when you get home you can call out accounting department...I said; well; how about fixing it now...he just looked at me but wouldn't correct it.I would be very careful staying here!
111423,CBTravelerDallas,08/18/2008,One of the best!! Smallish but historic hotel in a great Back Bay location. Short walk to Fenway. Starbucks and Capital Grill around the corner. Rooms are large; tastefully decorated. Staff is friendly and does little things like hitting the down button on the elevator when they see you coming. If you don't want the typical chain hotel experience; the Eliot is perfect!!!
111423,tdco,08/17/2008,Smoke/Service Problem During our recent stay at the Eliot we specified a non-smoking room; which was provided; except that the air vent in the bathroom literally poured fresh cigarette smoke either from another part of the hotel or outside directly into our bathroom. Because we got in late and were tired we shut the door to the bathroom and went to sleep. When we woke up and brought the problem to the attention of the front desk (who visited the room to confirm the problem); they promised to provide us with another bathroom to shower and get ready for the rest of our trip in. They were unable to do this before we left; and said that because we booked through hotels.com they could not do anything else for us. All in all; for the price and four star rating; I was very unsatisfied with this hotel and their service/smoke problem. On the plus side; the location on Commonwealth Ave and near Newberry street and Fenway is excellent.
111423,AMP2008London,08/02/2008,Superb location Our family of 4 spent 4 nights at the Eliot; and would certainly recommend the hotel. It is quite small; and thus far more personal than some of the other US hotels we have stayed in. The room was very nice; although the beds did seem a little short for my over 6 foot tall husband. It was not enormous; but this is Boston; and I am lead to believe that hotels here are small and expensive. We didn;' bother with room service or having breakfast delivered to the room as there are places locally which are a very easy walk. There was a great Bookstore on Newbury Street where we ate breakfast which was better value for money than the hotel. They did make a rather significant error on the bill; charging us for 2 rooms instead of 1; so do check this before you hand over your credit card. But the location is superb - very close to a Green line T station.
111423,MrsNP712,04/28/2008,No problems Just returned from a 4 night stay at the Eliot and couldn't really fault it. We had a suite on the 9th floor which was tastefully decorated and very comfortable. We were offered turn-down service every night and the staff couldn't be more accomodating; from doorman to restaurant/bar staff. We didn't carry a single piece of luggage - there was always someone there to do it for us. I would highly recommend this hotel and would give it a 4.5 star rating if I could!
111423,peaceall,04/17/2008,Great Location; wished we could sleep... My husband and I booked this hotel as a well priced centralish hotel; in a good area. The price was right; and service great; but we found the bed to be horrid; traffic noise loud (older windows); drafty; and the room bright as the window blinds didn't close all the way; after two nights we switched to a hotel that was more central with much more comfortable beds. The location was awesome; great walks down nice streets; and the neighbourhood felt very safe walking at night. Nice cafe's and resturants on nearby streets (less then a block away). Whatever you value make your choice; but ultimately comfort was ours.
111423,hiway61,04/13/2008,Hardly a luxery hotel I stayed there on business. They offer valet parking at $36 per day. While we were taking our bags out of the car (we hadn't even had a chance to check in) one of the valets brought another guest's car around to the entrance and backed directly into our car while parking. TWICE. Management was very confrontational about it; and had the attitude that we were making a big deal out of nothing. The next morning there was no electricity in my room. I had to put my contact lenses in at the window sill using a compact mirror. Couldn't shave because the bathroom is an interior room with no natural light; consequently went through the business day unshaven. I walked past a stack of dirty dishes on the floor in the hall near the elevator at 6pm; they were still there when I checked out the next day.I've had better stays at budget motels.
111423,NahlaLondon,03/19/2008,Red Eye Arrival I reserved a room at The Eliot Hotel at the 11th hour and was really pleased that they could accomodate me. I only needed my room for a few hours in the morning as I was arriving straight off an overnight flight from LA. The staff checking me in at 6AM were really helpful and offered a free checkout extension which was great. They also booked me table at a great restaurant for my client lunch later that afternoon.My suite was very comfortable and clean. The a/c was quite noisy as was the heating installation but I got used to the noise in the end.The only issue with the suite was in the bathroom where there was a leak however as i was only staying for 4 hrs it didnt really matter.The staff were really helpful except for the afternoon receptionist who was rude and agressive.
111423,Mari33posa,03/11/2008,Elated after my stay at the Eliot! From the moment I entered the Eliot Hotel the service;staff; and accomodations were excellent. My friends and I stayed in one of their guest rooms for a conference in Boston- after my experience I would definitely return again! This was a charming botique hotel. The beds were quite comfortable; and while the guest rooms are slightly smaller than a typical hotel the ambience more than made up for it. Our room had a marble bathroom; plenty of lighting; and stylish furniture. Additionally; two bathrobes and a welcome note with cookies were also a nice touch.Throughout the duration of my stay the staff could not have been more helpful or friendly. On one night while I was there my friend and I were about to go outside when we realized it was raining. The belhop staff furnished us with umbrellas instead of us having to retrieve ours from the room. The staff were quick to help me with all of my questions and requests. For the four days of my stay I felt like a princess- while I know that sounds rather trite; it really was hard to come back home! If you are looking for that special place to splurge a little while you are in Boston; the Eliot Hotel is the location for you!
111423,MMM8,02/18/2008,Wonderful All-Around We've stayed at the Elliot twice now and both times have had a great experience. The first time; we were with our grown son; so booked a two-bedroom suite. If you need that much room; the Elliott's two-bedroom suite is a genuine bargain; substantially more room for substantially less money than two nice hotel rooms anywhere in the area. The second time we were on our own; so booked just the one-bedroom suite. Again; the rate was competitive with most rooms in the area and the accommodations were quite a bit better in terms of space and comfort. Both visits; I asked the front desk if it might be possible to borrow an electric kettle for brewing my own tea; and both times they managed to come up with one. When we wanted a bucket of ice; they brought it to the door within a few minutes. And it really is worth the price to have breakfast at Clio's at least once during your stay. The staff is extremely friendly and helpful; the rooms are quiet (we were on the second floor; right on the corner of Commonwealth and Mass Ave; and it was still quiet; maybe due to the air handling system); the towels and robes are thick and plentiful; and the beds are excellent; puffy with high-thread-count sheets. If I would change anything; I might be tempted to have one less piece of furniture in the sitting room; it was just a little crowded. But overall; a great place to stay in Boston.
111423,jnjmoore,01/27/2008,Early Hotel Charmed in Boston The hotel Eliot is an old-school charmer with top-notch service. I stayed in an upstairs suite (room 808; I think) for a recent business trip and it was spacious and comfortable with nicely appointed furniture and layout.. It is located in a great part of the Back Bay area in Boston with great shopping and easy access to several great landmarks such as Fenway Park; Newbury Street; and is a quick jaunt over the Charles River to Cambridge. I very much recommend this hotel.
111423,lovelux,01/03/2008,YUCK - are you kidding me? I was really tossing up between the Eliot Hotel and the Four Seasons. I always check Frommer's and Trip Advisor and after careful thought; we selected the Eliot. It was a bit less money for a good size room and the reviews I read were all very good. BIG MISTAKE. This hotel is small; old; dirty and not well located. I have NO IDEA what Frommer's was thinking.The room was large but the beds were awful; the bathrooms moldy; the carpets dirty and the lobby dark and dingy. We had booked to stay here for 3 nights and after a long drive with a 4 year old; we were NOT IMPRESSED upon arrival. It was late so we stayed anyway but called the Four Seasons right away and booked two nights for the following day.We were greeted with drunks and police sirens all night. Absolutely TERRIBLE! I was so disgusted with myself for having chosen this hotel.Management needs to get some upkeep and updating started.
111423,harudenver,12/02/2007,noisy; uncomfortable; horrible service staff gave us incorrect directions to a venue and we were lost in the city and late for the wedding. we could hear everything going on in the rooms adjacent; so needless to say; we did not get any sleep. no one helped us with our bags. all in all; we paid premium rates for this less than average accomodation. definitely NOT a luxury hotel. if you want luxury; stick to the four seasons or the ritz-carlton. otherwise; the westin and the marriott copley square are much better places to stay. we will NEVER stay here again. better off staying at a days inn or motel 6!
111423,lovetotaketrips,10/18/2007,Best Boutique Hotel in Boston The very continental Eliot Hotel in Boston is in a terrific location - walking distance to Newbury Street and to Fenway Park. Beautiful; ultra clean; spacious rooms and a friendly accomodating staff make your stay a wonderful experience.
111423,oldwanderingwoman,10/08/2007,Wonderful small hotel A great location on Massachusetts and Commonwealth avenues for access to shops; restaurants; and areas to walk. It was a bit farther from the Public Gardens than we'd realized; but if we'd had enough time it still would have been easy walking distance. The restaurant located in the hotel; Clio; was excellent--definitely not the standard hotel restaurant fare--and we were glad we'd selected it from the various options in the neighborhood. The hotel and room felt like an elegant European hotel; though the room size was larger than most small European hotels. The staff was fantastic and we will definitely return there whenever their prices are competitive.
111423,JoanneRI,09/17/2007,Wonderful; clean hotel! This boutique hotel in the Back Bay section of Boston was a treat for my husband and me. We visit Boston often; because our son attends college there. The cost was very reasonable; and for less that what we usually pay for a tiny room at the nearby Hilton; we had a beautiful suite with complimentary cookies. The room was very clean. We will definitely stay here again.
111423,Something2say,09/10/2007,Nice Experience We found most hotels to be expensive in the area that we wanted to stay; but got a reasonable rate at this hotel. This is a quaint hotel with lots of charm. The staff was attentive and friendly. Always quick to offer a hello. The interior was clean and modern. Good location to access public transportation to tour the city. Only negative was the air conditioning which never seemed to cool the room.
111423,AmsterdamSquirrel,07/30/2007,Excellent hotel; best in Boston! This hotel is just excellent! Everything is perfect: service; rooms; restaurant; location! There are just no things I can think of which are not good... The staff is so friendly and helpful; amazing! The nice decor and size of the rooms are superb! This is absolut the number 1 hotel in Boston!
111423,Missypie,07/26/2007,Lovely; but formal; hotel in a great location Our family of five stayed in a one bedroom suite. The decor was beautiful; but it was small for the five of us. I understand that the corner suites are larger; I wish I had known to ask for one of those. The bathroom was quite tiny. There is only a low; three door chest to put clothes in. (There is plenty of room for a taller chest and I would recommend that they replace the short chests with taller ones.)I think that maybe the management has read the reviews about lack of a doorman; because EVERY time we came and went; we saw a doorman. The doormen were very helpful with luggage; etc.The hotel was a bit formal for us; the biggest pain was that there were no ice machines on the floors; so we had to request that ice be brought to the room. We are more used to being able to help ourselves.I asked that the mini-bar fridge be emptied so that we could use it for milk for the kids. They emptied the tiny fridge for us; but it turned out that it was barely cool; so it really wan't usable.The location is TERRIFIC. It is just a short walk to the T Station. It is also just 1/2 block to Newbury Street; which is filled with shops and restaurants. There are also a couple of restaurants on the same block as the Eliot. We tried Island Hopper (Southeat Asian cuisine) and it was just terrific! Directly across the street is a nice convenience store. We'd send the kids with some money every morning to buy cereal; milk; etc.
111423,preetam2u,07/12/2007,A Place I Call Home Away From Home! I am a bussiness traveller and travel frequently to Boston; I have tires diftrent hotels but until recently i found this beauty of a place called 'The Eliot Hotel'. Upon arrival at the Logan International Airport I was told that my luggage hadnot been loaded on my plane and will have to wait 24 hours for it to arrive. so i headed to my next destination The Eliot Hotel. Upon arrival i informed the staff at the desk that my luggage would be arriving later and sould be informed when it does. Upon hearing my story they quickly offered any assistance that I may need. I was also given a complimentary upgrade wow.the suite was just beautiful and after a long trip I was hoping to get a good night sleep which is some times not possible in hotel rooms; its either noise or smelling carpet etc; but I found i had a good night sleep in my suite it was perfect . I had a great Breakfast and dinner at clio restaurant on my first day. And yes my Baggage did arrive the next day late in the evening.Overall I think; I would be staying at The Eliot Hotel every time I am in Boston.
111423,Cramer07,07/06/2007,pleasant staff; uncomfortable accomodations My wife and I stayed with another couple at the Eliot for 3 nights over the 4th of July. We knew that staying in downtown Boston would be expensive; especially over the 4th. Luckily; through a discount program I was able to book a suite with 2 double beds for $267 a night; more than a hundred dollars cheaper than the going rate. However; even with the cheaper rate; we feel we didn't get our money's worth out of the hotel. First....the good. The staff was very friendly all around. The doorman; bellman; and front desk staff were always very pleasant (with or without receiving a tip). It is a great location for shopping and to go to Fenway. However; the building and accomodations had problems. I realize the building is very old; but to bill this as a 5-star hotel; some improvements should be made. Some problems were understandable (weak shower pressure; musty smell in the hallway; etc.) But some problems were plain unacceptable; even for a $80 a night room at Super 8. After looking closely at the comforters on both beds; the white fabric was stained in many places with who-knows-what. It really grossed me out so we didn't even use those blankets. I am about 6ft 2in tall and unfortunately the beds didn't accomodate my heighth and they are very hard. The windows allow a lot of nighttime noise in from the street below; so we shoved pillows around the frame to muffle the noise. They have 2 restaurants in the hotel; but both were closed during our entire stay because of the holiday. That didn't make sense to me; but it would have probably been too expensive for us anyway. But the worst part is that after our 2nd night; my friend's wife woke up with itchy little bites all over her legs. All in all; the Eliot seems to be pre-occupied with appearance and creating the image of luxury hotel. But to me; luxury is defined as ultimate comfort; and we were not comfortable during our stay.
111423,travelgal12359,06/30/2007,an absolute gem!! This hotel was fabulous. My mother; sister and I stayed for 4 nights in June 2007 to do the Freedom Trail; history; etc. The service at this hotel is impeccable. Our room was darling with beautiful fabrics. It was very clean. Every staff person we ran into was extremely friendly and helpful. If they are in the vicinity of the elevator when you are in the hall; they would push the button for it. The doormen were very friendly as well as the desk staff. They accommodated our every need quickly and efficiently. I highly recommend this historic; sweet hotel. By the way; the T line subway was a nice surprise. Having never ridden in a subway car I was impressed with the cleanliness and the attendants were very helpful and nice (preferred to the taxi drivers which where a bit scary and expensive).
111423,Ukiahdds,06/23/2007,A Back Bay Beauty We spent 4 nights at the Eliot Hotel; arriving June 14. From the moment we checked in; the staff was courteous and efficient. I don`t recall ever staying anywhere with this kind of service. Our room was a suite with the bedroom seperated by French doors. It was very well appointed and quiet if the windows were closed. The Eliot is situated in a very pretty neighborhood with many brick homes and apartments and it fits right in. It is quite old; but they have done an excellent job of blending the ambience of the past with the conveniences of the 21st century. The king size bed was very comfortable. Our son was with us; and the sofa-bed in the sitting room was not as comfortable; but they were kind enough to provide a foam pad when we asked; which helped.Cabs are readily available at the Eliot; and the subway is only a couple of blocks away. It is very convenient to Fenway Park and shopping and restaurants. All in all; the Eliot is a wonderful hotel; perhaps the nicest we`ve ever stayed in. It is a little pricey; but all Boston appears to be. In this case; you do get what you pay for.
111423,linda528,06/14/2007,Great Treatment at the Eliot We stayed at the Eliot during Memorial Day weekend while we were getting married in Boston (at a different location). The staff could not have been more wonderful to us; helping us with many little details; and even getting collar stays for my husband just before the wedding. In fact; we left them with part of our wedding cake to say thanks!We've stayed at hotels all over Boston. None can beat the Eliot's location; right near Newbury Street and a block from the green line. And the rooms are absolutely charming.I was surprised to read in a recent review that there was no one available to help with bags; etc. We never had that problem--Doormen were always on hand to assist. As for street noise; the Eliot is on a busy corner in Boston; but that's part of the great location. As for a $10 in-room internet charge; well; the hotel also offered free 24-hour internet access in its business center behind reception. The hotel also provided me with a free voucher to use a great sports club nearby.I heartily recommend the Eliot and we will stay there again and again when we visit Boston.
111423,bethr777,06/07/2007,Bad experience at the Elliot Hotel Last Friday; I booked a suite for my daughter and I at the Elliot. I drove about 31/2 hours from NY; to help her move from one section of Boston to another. After a full day; and evening; we got back to our suite at around 10:00. We were tired; and I had a long drive to make;alone the next day; so we went to sleep at around 10:30. From 10:30 until about 12:30; we were both tossing and turning; because as soon as we'd fallen asleep; we were awakened by blaring horns which sounded as if they were mere feet from our room.I called the front desk; and they told me we could move to a quieter room down the hall. We dragged our tired selves over to the other room; opened the door; and discovered other peoples' belongings there. We called the from desk back; and they said we could go to a diffierent room; four floors down from us.By that time; I had finally drawn opened the drapes; only to discover that the window was broken; and opened very widely. My daughter; and I somehow managed to close the broken window; and finally went to sleep; at around 2:00 am. After waking up at around 7:00; to get ready to do more moving and drive back to NY; we walked over to Starbucks and ate breakfast; ( The breakfasts at the hotel were a fortune!)When we got back to our room; we discovered the broken window had fallen on my bed. Thank goodness I wasn't sitting or sleeping there.By this time; I was totally exhausted. I explained the situation to the manager; who offered to reimburse me $60.00 off the price of the almost $400.00 a night room; plus the $34.00 I spent on parking. I thought this was most unfair; and was told to contact the general manager on Monday. When I finally contacted her; she agreed to give me another $100.00 back. Frankly; I don't think I should have had to pay anything for a room with a broken window that let all the street noise in; and kept us awake most of the night!We will never return.
111423,cmtmom,05/07/2007,Inconsistent We arrived at the Eliot after spending a wonderful night at the Lenox. The Eliot is closer to The Boston Conservatory; so that is where I initially wanted to stay; but there was no room the first night; so we stayed at the Lenox. The rather small but charming lobby of the Eliot was somewhat chaotic as a large group was checking out. It was raining when we arrived in the evening and there was no doorman to greet us or bellman to help us with the bags. There were steps to enter the hotel and steps to go down to the lobby and carrying the luggage was not easy.The room was nicely decorated. Clean bathrooms; cute window seats; very charming. The beds were very comfortable.In room internet access was a $10 charge; which I think should have been included.Turn down service was offered nightly. The neighborhood is very convenient to shopping (Newberry Street) and is very close to both Berklee and The Boston Conservatory.Upon checking out; once again...no help. Lugging bags to the street and hailing a cab ourselves.After arriving home; I received $10.00 fee adjustment on my bill for a luggage tag. I was told I had taken this from the room. I can assure you; I have no luggage tag. I have asked for this fee to be removed; and was told that it would be; but as of today; it still remains.
111423,TheRochdalien,04/18/2007,Well appointed; in good location; minor issue with noise We stayed at the Eliot for 4 nights just after Easter. The Hotel is very charming; well appointed and presented. It is clean and follows good green practice with towels and linen. The staff were always friendly and effiicient.The location is excellent being one small block from the Transit station; close to the freeway and only 25 minutes from Logan Airport. The general area is very nice; lots of great cafes; restaurants and shops. The Prudential Tower is close by for some great sightseeing.Our only gripe would be the noise at the rear of the hotel - our room overlooked several air-conditioning ducts \ fans and the I-90 freeway so noise was at times a little intrusive.A free to use internet facility was on offer.On the whole; we would recommend the hotel.
111423,happycamperNewYork,03/03/2007,Gem of a hotel I loved this hotel. Perfectly appointed room and bath. It is a charming place that you either love or hate at once.
111423,perryair52,02/12/2007,Fantastic Experience The Eliot Hotel was a fantastic find. My g/f and I stayed for the weekend and the staff was attentive and courteous and helpful. The hotel was charming and also in a fantastic location; within walking distance to the train and all the great shops/restaurants/etc in back bay. Also is pet friendly with no add'l charges for travelers with pets. Finally; the rooms are decent size (the suites at least); decorated well and quite comfortable. The only little thing that wasn't perfect was that the HVAC unit was a bit noisy; but given that the hotel has been around since 1925; I wouldn''t expect everything to be brand new; either.
111423,BeenthereWorcester,01/28/2007,Fine Old Boston Hotel Stayed at the Eliot for 1 night. (Convention in town) Not sure where the negative review came from; but we were very pleased with the Eliot. No; there was no view from the room but an alleyway; but hey! the hotel is on Commonwealth Ave in the city and was not designed for the view...Room was very clean; service was outstanding and everyone we encountered was extremely pleasant and unfailingly helpful. We would definitely stay again.
111423,Josh88b,01/15/2007,Really Awful Hotel Based on reviews here and their inclusion on the Conde Nast Traveller Gold List I was shocked by the Eliot Hotel. The staff is incompetent; fond of giving incorrect answers to questions and seem to be totally unsupervised. My wife and I checked into our room to discover a shower that fell apart when you turned the knob and outfitted with a shower head that would be unacceptable for a Motel 6. A door that seemed to house part of the heating system refused to stay closed although neither of us ever opened it which may or may not have also had something to do with the room's refusal to remain warm enough for a winter night. We were attending a wedding next door and upon returning at 10 past 12 were told that a limited room service menu was available. We ordered a turkey sandwich and after being told that it would take 45 minutes to an hour for the crack staff to put even that simple meal together settled in to wait for our meal. 15 minutes later we received a call telling us that there was no turkey sandwich left - these things happen but how in the world does it take a hotel that pretends to be high class and well appointed by professional staff that long to discover there isn't any turkey in the house. Especially when it's one of only three things you're allowed to order past the arbitrary midnight cutoff. The housekeeping staff pounds on the door at 6:15 Sunday night for turndown; we were on our way out shortly thereafter and asked them to return later. When we got home from the event we found an untouched room; par for the course for this mess of a hotel. Stay elsewhere in Boston; the Eliot is not worth your time nor your money.
111423,dbrown46,12/06/2006,Top location; service and comfort After reading the many reviews of where to stay in Boston; we settled on the Eliot Hotel and we are very happy we made that decision.The hotel is ideally located less than one block from the green line T in Back Bay. Newbury Street shops are an easy stroll and we easily walked to Boston Common; Beacon Hill; Downtown and even to the North End (we had good weather!). The bus to Harvard also stops right at the corner and cabs were easy hailed by the doormen.Service is very efficient and friendly; from opening doors and helping with luggage to efficient check in and check out to room service requests for a refrigerator; extra glasses and ice to an accommodating business center.The room we had was a spacious 6th floor suite with lots of space. The room was incredibly quiet; there was lots of hot water and strong water pressure and there were windows which opened (the hotel is kept a little too warm for my taste). Furnishings were very tasteful and bed linens were very comfortable. We were upgraded to this suite and charged $235 per night.For a tourist; I think this is the best location and value in Boston since when you return from (easily accessible) sightseeing; your home away from home is in a very safe neighborhood with many restaurants and shops.Highly recommended.
111423,davidfisher,11/19/2006,nice; warm and comfortable Stayed for 3 nights over a November weekend; given a quiet and quite spacious 6th floor suite. The combination of well decorated bedroom and a separate living room (more than big enough for 5 people to sit in comfort) was a winner; especially compared to a 'brand' hotel. There were loads of staff on duty in the lobby on returning to the hotel in the late afternoon; but bizarrely a pot of tea took between 20 and 30 minutes each time to get to the room. Kettles are needed for each room; and also individual safe deposits in the room; rather that just at reception.The hotel restaurant Clio is seriously ambitious; and obviously very popular with Bostonians; extremely intense flavours; quite rich - and of course expensive!We liked the Eliot; and would definitely stay again.
111423,Hoteller123,11/12/2006,Staff problems at the Eliot Very disappointing experience for a place that is supposed to be competing with the many great hotels in Boston. Upon arrival; I told the desk staff member I was checking in. She asked my name; which I gave her. She turned to her computer - I thought to start the checking process - and another guest walked up. She proceeded to check him in while I was still standing there waiting. Being ignored at the front desk was just one of a series of similar lapses that happened on numerous occasions - and I was only there 1 night! Room service was poor - no knife on the tray; long wait to get dinner; etc. The room decor was nice; although the bathroom in my suite was barely large enough for me to turn around in. The poorly trained and disorganized staff made it a very stressful stay. I would absolutely not stay here again.
111423,lstein,10/17/2006,great little hotel wonderful hotel right in the back bay. Very close to fenway park.
111423,vacsrus,10/02/2006,Great service; location; comfort Really liked this hotel. Very comfortable beds. In walking distance to Fenway; right by a T stop; and right by Newbury Street. Very service-oriented as far as helping with luggage; doors and cabs; providing a T map; including turn-down service (and chocolates!) without being asked; and filling the ice bucket nightly without being asked. Staff was friendly; greeting us as we came and went. Room was kept clean; with towels/toiletries restocked regularly. Yeah; you're paying for it; but many other hotels we looked at cost more; and we could find no drawbacks at the Eliot.
111423,CEK1,09/28/2006,Great for the business traveler This is my second stay at The Eliot. The first was my honeymoon in September 2001. Then; we chose The Eliot because it had always supported the public interest organization at my law school by donating vouchers for our annual auction. Based on how much my husband and I enjoyed the 2001 stay; I returned for a four-day business and personal trip five years later. During the interval; The Eliot only got better. For a city hotel; the rooms are spacious and inviting; with a pleasant; comfortable; but sophisticated mix of traditional and contemporary furnishings. The color scheme trends toward the browns and golds; with touches of blue and lovely; clean white in the bathroom. A particular plus is the walk-in closet; which is easily four times the size of the closet you would find in any other hotel. At $265/night; The Eliot is an exceptional value. I appreciated the superb customer service that I received not only from the hotel staff--delivery of business FedExes and faxes was lightning-swift--but also from the cordial and highly professional wait staff in Clio. I dined alone there on a Wednesday night and felt particularly well cared for and well-fed. The wireless internet access in the office area of the room was hampered initially by interference; but the front desk promptly had the service provider contact me; and the provider assured that front desk staff brought me a bridge; readily solving the problem. I had four highly productive days at The Eliot; punctuated by enjoyable exchanges with friendly; competent; diverse staff and pleasant short walks around the lovely Back Bay. Based on two experiences over five years as both a leisure and a business traveler; I would recommend The Eliot without hesitation; and plan to treat this exceptional small hotel as my first choice for all future travel to Boston.
111423,j9289,09/13/2006,Great Back Bay Choice My wife; son and I just spent two nights and were impressed by this hotel; which certainly deserves the great recognition and reviews it gets. The location is fine - my wife enjoyed being near Newbury and my son enjoyed being near Fenway Park - and why someone would want to stay at the Ritz-Carlton or Four Seasons rather than this well-appointed; intimate place with a great restaurant downstairs is beyond me. Our one complaint was with the parking - it's valet (of course) but the front desk didn't tell us (or any of the other guests who checked out the day we left) of the wait time for our car to be retrieved; which delayed our departure quite considerably. Be prepared for as much as an hour's wait!
111423,savvytravelin,07/24/2006,Cream of the Crop - The Eliot Hotel SUPERB in every way.....My husband and I had never been to Boston and we were absolutely thrilled with our choice of the Eliot Hotel. His business conference was next door at the Harvard Club; which was perfect. But the best part for me was the proximity I had to the entire city for 3 days while he had meetings. We stayed an additional 2 days to enjoy Boston on our own and LOVED the city and the Eliot Hotel! Our one bedroom KING suite was outstanding....we had 3 large windows; as our room was on the corner of Commonwealth/Mass Ave. and our suite was huge. We knew the bathroom was likely NOT going to be large; by others accounts-which was fine; but it was a gorgeous suite; lovely fabrics; very cozy/comfortable bed with lovely sheets/duvet/pillows; and the closet space was immense; as well as our foyer with wet bar. We ordered room service coffee each morning; which was wonderful; although a coffee maker in the room would be welcomed. We had the BEST service I believe we've ever experienced in a hotel....the staff knew who we were; along with the bellman; who hailed a cab for us several times....and the staff was always eager to please; but they were not annoying in the least....just the opposite. The e-mail contacts I had with various staff members was so helpful; prior to our arrival. Everyone went out of their way to make our stay special.....and we loved the entire experience. We were able to walk to Fenway for a RedSox game one night; hop the train one block away; walk to Newbury Street for shopping/coffee/meals whenever we liked; and we always felt safe too. What is not to like about this hotel!!! We strongly recommend booking a one bedroom suite; as we loved the additional space vs. a regular room. Other reviews mention the noise - but traffic is something you cannot prevent in a location like this; so you have to put up with that. We will always recommend this hotel to anyone we know traveling to Boston!
111423,ATripAdvisorMember,07/06/2006,Charming Boston Hotel My husband; baby daughter and I stayed in the Eliot Hotel for one night after a weeklong trip to Cape Cod. We wanted to stay in Boston Saturday night to be close to the airport for our Sunday morning flight. We have stayed in several hotels in Boston over the years and we were thrilled with this hotel. We had a premier suite that was large and perfect for us. The living room was a perfect place to put our daughter in herpack n play and she slept late the next day because of the wonderful draperies blocking the light (until you open them-we had a great view of Commonwealth Ave.!!) Were able to close the french doors to our bedroom and watch a little tv without disturbing her. The rooms are beautifully and tastefully decorated. Our room was in hues of blue and chocolate brown. The bathroom was restored; but still had beautiful old white marble and a seperate area to put on your makeup with good lighting. There is also a seperate wet bar area off of the living room that was a great space to keep our daughter supplies; food and bottles. The bed was very comfortable and my husband really enjoyed the wireless internet. The Eliot is also in a fabulous location and just a short walk to so many wonderful restaurants and shops. We were sad that we were only staying one night; but are delighted to have found a favorite hotel in Boston.
111423,skifiendMN,07/06/2006,Top-notch service Our group of 4 seniors and 2 adults stayed at the Eliot over the 4th of July. The location is very convenient with the hotel being a block from the subway; close to the trolleys; a block from the on-ramp to the Mass Turnpike; and in a beautiful Back Bay neighborhood.The rooms are distinctive; tastefully decorated and comfortable. But the service is what will bring us back to the hotel again. The front desk staff was exceptionally helpful and pleasant. They catered to our many needs and did it with a smile. House-keeping and room service responded quickly to calls. The few quibbles that our group had were the lack of a coffee pot and having to pay for the wi-fi ($10/day).This family owned hotel knows how to make people feel welcomed. Highly recommended for a great stay in a great city.
111423,travellrp,06/15/2006,Good stay for $$$ We stayed at the Eliot for the weekend of June 10 and liked it very much. I would recommend it. We had our 5 year old and 3 year old so the two room suite allowed them to go to bed and the adults to stay up for a while. The rooms were clean and well organized. While there was no fridge (just a minibar) there is a pantry area with a sink-- great for storing snacks for the kids. We were greated by fresh and yummy cookies on arrival. Our room was ready at 12 which was so nice after traveling in the morning with kids. (This was probably luck.) This is a very safe area. We could walk to shops and Fenway. The T is across the street. If you are a runner; you are right on Commonwealth and close to the Charles--both great runs. The staff was quite nice; in particular the doormen who went out of their way to be sweet to the kids. We had a problem with a sink. After telling the front desk it was fixed right away. The wireless was fast; but not free. Other writers commented on the air conditioner; etc. We were on a lower floor (though in an updated room). We faced the courtyard (yuck) which at first bothered me; but frankly the room was very quiet and we heard no traffic. The compressors didn't bother us. One night there was a dumpster emptied at 3 am; but hey; it is a city. You have to expect this.We paid $$$ as a splurge. It was worth it and I'd stay again.
111423,BeenThereToo,05/04/2006,Great Location and Very Accommodating We really liked just about every aspect of the Eliot Hotel. The location; the service; the restaurant; and the room.Everyone was very friendly when we checked in to our one bedroom suite. And we had a LOT of luggage including a big tandem stroller for our two toddlers. The doormen had a hell of time helping us with all our luggage. Unfortunately for them there are no ramps so they had to carry our (and everyone's) bags up 4 or 5 steps into the foyer and then down 4 or 5 more to the front desk and elevators. Very elegant foyer but if you ask me it's a design flaw!Anyway; the room was perfect for us because it faced the back alley which was quiet for the most part. (There was a recycling dumpster somewhere nearby that got a lot of business about 2am each night.) A friend stayed in a room facing Mass Ave and had problems sleeping due to all the noise and traffic. The room was very nicely appointed; a nice bed; good-sized bathroom; two tvs; a big desk and central air/heat. The only thing missing was a closet.The partition between the bedroom and the living room was a set of french doors. Very romantic but since we were there with our children it actually worked against us. The thin white curtains didn't keep much of our bedroom light out of the living room where the kids were sleeping on the pull-out sofa. We folded up the sofabed each morning so I was impressed that housekeeping actually opened the bed; straightened the sheets and made the bed and folded it back up again.The doormen probably wanted to kill us since we entered and exited the hotel 4 or 5 times per day for 5 days. Each time they smiled as the bent over and hefted the stroller with two sleeping toddlers up and down the stairs. They deserve a raise after putting up with us.The restaraunt; Clio; is one of Boston's best for dinner. And the breakfast buffet is reasonable for what you get-- $18 for a continental buffet with very nice servers. But if you want eggs; bacon; potatoes and toast with a coffee and juice; be prepared to shell out about $35.And lastly the location was great with a T stop (subway) across the street. Also the Prudential Center (mall); the Charles River; the Esplanade; and Newbury Street were all within 5 minutes.
111423,ATripAdvisorMember,02/17/2006,Problems with Reservations I have not actually stayed at this hotel. However; I have attempted to make reservations for 5 adults (girls' weekend away) to stay in one of the suites. There are plenty of beds room -- 2 double beds a pull-out sofa. I was informed by the reservation staff that this was not possible due to fire law. I just wanted to verify; so I called the Boston Fire Department who advised me that they do not have a law concerning how many people stay in a hotel room -- only in places of assembly; i.e. common areas. After discussing this with the hotel staff; they told me that there was a maximum occupancy allowed for the hotel as a whole that the method they used to enforce this was by limiting the number of people per room. When asked why they have so many beds; if they do not allow that many people to stay there; the reservations staff informed me that many children stay there. And children count as a half person for occupancy laws. In summary; I feel that the Eliot could have been a bit more accomodating to their possible customers' needs.
111423,Lmcintyre,01/29/2006,Loved the hotel hated the AC unit out the window I loved everything about this hotel until I opened up the curtains in the 2 room suite and saw a roof with many; many mechanical units on it. I disliked it even more when these mechanical units were running and making a lot of unwanted noise; especially while trying to sleep. If we had been in a room on the upper floors (we were on the first floor) maybe we wouldn't have noticed the noise as much.The rooms were beautiful though and as I was traveling with my 2 young children; teenager and mother; the added space was welcome. The location is great. We went to Fenway; walked to the Pru and Newbury Street and felt completely safe at all times.I would go back here but request a different suite. It is definitely worth it but without the noise. The staff was very friendly also.
111423,wildirishmully,12/26/2005,The Eliot Hotel; A True Boston Experience! The Eliot Hotel is by far one of the best places I have had the pleasure of staying! To begin; the hotel staff was nothing short of kind; generous; and willing to accomodate at a moment's notice. Upon arrival; we were greeted by one of the bellman; who genuinely seemed to welcome my friends and I. We were immediately checked in and shown to incredibly luxurious and comfortable two room suites. I was told that these were one of the hotel's newly renovated rooms. What an absolutely stunning suite!!! I love the French Toile in the rooms! I felt as though I had walked into an apartment rather than a hotel room. The suites were so warm and inviting and nothing like most of the hotel rooms that I have stayed in. My girlfriends and I ventured down to Uni and Clio and had a difficult time trying to decide which part of the restaurant we should eat in! Eventually we decided on Uni and we were not disappointed! The ambience; food; and staff at Uni were undoubtely an experience that will be remembered! All in all; my experience with The Eliot Hotel was incredible! I would highly recommend this hotel to anyone who truly wants to enjoy all that the City of Boston has to offer!
111423,cynthisize,12/07/2005,Totally Disappointing I planned a special trip to Boston to celebrate my sister's birthday and chose the Eliot Hotel. This luxury hotel was totally disappointing. We specifically requested a renovated suite - and indeed the main portion of the room appeared recently painted and decorated. However; the bathroom was completely unacceptable - including a grossly mildewed shower; stained floor tiles; dirty floor; and a leaking industrial commode. As soon as we inspected the room; we requested another; only to be shown another room in the identical condition. Additional items of concern were mentioned in other reviews here - the bathroom door did not open 90 degrees; poor lighting; and customer service was non-existant;(we had to load the doorman's cart with our luggage and wheel it to the elevator and down the hall to the room ourselves!). We couldn't wait to get out of this dismal hotel! After spending one night; we checked out and found a wonderful room at the Westin Copley Plaza. Although not a boutique hotel experience; the Westin was lovely - and they have exceptional customer service!
111423,ATripAdvisorMember,11/16/2005,A Lovely Disappointment I do hope that someone reads this so far down on the mixed review list. I was in four suites in three days. Never accept the 01 line of rooms; small and near the AC compressor (eg. 201; 301). Insist on seeing your room first although you will be told they are full and cannot change.The in room air/heating system is loud in front and rear-facing rooms. The rear facing rooms;especially on the lower floors overlook the noisy compressor. The staff was excellent. The Saturday night revelers were not. The rooms were clean but could use a 4cup coffee maker in the wet bar area.Put the staff in a better situation. They are the shining stars.
111423,rhodepop,10/20/2005,A nice stay with a few minor issues Had a Saturday night stay and came away favorably impressed with the Eliot.The Pros-spacious room-nice bathroom-courteous staff-nice location (walking distance to Newberry St.)-Clio restaurant in the building (excellent food and wine)The Cons-tough to catch a cab on a Saturday evening after a Red Sox game-breakfast room service was forgettable. Skip the room service and head downstairs to Clio-valet parking took FOREVER to retrieve car. If you need to get someplace leave plenty of timeWe would definitely stay there again
111423,bumblebee,10/10/2005,Not what you would expect of a luxury hotel We stayed here for our tenth anniversary. Luckily our trip to Boston did not hinge on the satisfaction of our hotel as we spent very little time there. However; having stayed in many luxury hotels in the world; I would say that this one did not qualify. For one thing; the sheets were substandard. At this price I expect smooth white sheets - high thread count and all; including that I shouldn't even have to mention; fitted bottom sheets. At this hotel; the sheets were the kind that feel kind of textured - yuck. I even asked to see another room to compare; in case ours was atypical. It was typical. And; they do not have fitted sheets. So; the bottom sheet crumples up on you and it equates to a less than comfortable nights sleep. The beds were too low. No pillow top here. We were in a re-decorated room. Oops; the designer didn't take function into consideration when the fancy valance box drape over the bed completely cut out the reading light. The bathroom had a leaky toilet and a cheap thin plastic toilet seat and the door did not open 90 degrees and hit the nightstand. There were no deep drawers in the bedroom. Only thin narrow ones big enough for underwear or sox. Three sets of those but no deep drawers. There was a red substance (blood?) on the wall that I had to ask to be cleaned off; during the first hour when I complained about a stain on the sheets and asked that the entire bed; including mattress pad be remade. During that same visit by the housekeeping staff I asked that they dust all surfaces as every glass surface was thick with dust; to which a rediculous excuse was made. I was disgusted that when we returned from our day; they did not do this and I had to ask again at the front desk. The staff was NOT apologetic but made excuses instead. Later that night; we ordered a drink from room service which never arrived and we had to call asking about it; were put on hold; gave up; and had to call again! We were given the excuse that they were very busy that night. Infuriated; we cancelled the drink. All in all; I would never stay at this hotel again. The price is way too high for the condition of the room and the lack of service.
111423,ATripAdvisorMember,08/17/2005,A Real Gem I took my son to Fenway for his birthday and we stayed as a treat at The Eliot and had dinner the after the game at Uni; the sashimi bar off the lobby of the hotel where my son spotted Jim Brady. Boy; was my kid excited: the brand new; suites were unbelievably beautiful; with luxury amenities and very kind service. We were all very impressed with our stay and can't wait to do the same next year. It mad our Boston experience very special.
111423,ATripAdvisorMember,08/16/2005,If you want to feel pampered....try this Over the years; I have stayed at the Eliot Suites Hotel many times for medical conferences in Boston. It cannot be beat for attention to detail. its personal touches; the large and elegant newly-decorated suites; the courtesy and professionalism of staff; the cleanliness and comfort of the beds; and its two five star restaurants; Clio (a formal california-continental restaurant) and Uno (a more casual Japanese bar). Gym facilities are available for guests. Another important feature for me is its proximity to major conference meeting halls in downtown Boston; and shopping on Newberry Street; all within pleasant walking distance. Additional upgrades greet the traveller with every visit.
111423,LAPlatinum,08/10/2005,Quiet Elegance The Eliot is a beautifully-appointed boutique hotel within about a five minute walk from the convention center; incredible restaurants of every description; and astonishing shopping. I stayed for three nights in late July and loved the place. First; let me say that if you are looking for a cheap place; this is not it. Bargain hunters look elsewhere. A hotel of this caliber is not meant to resemble in any way a Holiday Inn. On the other hand; if you don't mind spending some coin; then you will get every penny you pay for. Second; if you are looking for a view hotel; then look by the Charles. This gorgeous property is situated on a tree-lined street and is not intended to give you panoramic vistas. My room was upgraded from the standard room at no extra charge to a massive suite with a separate wet bar area; a gorgeous sitting room; and a huge bedroom with king sized bed. The room looked out on airconditioning vents and backstreet parking; but again; I was not there for the view. Everything was gorgeous; from the furniture to the robes in the closet. I had breakfast one morning at the cafe and must say that it was Denny's quality food set in a gorgeous dining room. Perhaps it was just my particular order; but even the buffet was not impressive-looking. That was my only complaint about the Eliot.
111423,dkmr,08/07/2005,Service has declined in the past several years We stayed at the Eliot for two nights at the end of July and were disappointed. We had stayed in the Eliot several times in 1998 and 1999 and loved it. But; the service has definitely declined since then. A short list of problems: We were there during a heat wave and the air conditioning in the room could barely keep up - the room stayed in the high seventies and never could get cooler. The minibar refrigerator did not work; and even mentioning it twice to the staff provided no solution. Room service delivered a meal with no cutlery and then rushed us to finish so they could pick up the tray. We did get a reasonably good deal - $265 per night for a suite; but at that price the service quality needs to improve.
111423,ATripAdvisorMember,08/04/2005,I am sure you could find better I did not like this place at all - if you like the old style - flowery and old then go ahead. I thought the rooms were old and needed updating - there were dead bugs in my window the bathrooms were old and very basic and small. the service was OK but I just think it needs a lot of work - I had a suite and it was aged. The internet didn't work and you had to pay. I would not stay again. they do have updated rooms but they are exactly the same but with newer furnishings.
111423,ATripAdvisorMember,08/04/2005,Lovely atmosphere; but curtains did not close. We have stayed at the Elliot a number of times over the last 15 years. We began staying there when the children were small; because the two-room suite arrangement is perfect for a family with children. We have always loved the atmosphere of the Elliot. Recently they began redecorating rooms and the curtains in the redecorated rooms do not meet in the middle; allowing too much morning light. We found we were awakened at dawn by the light; and had no way of closing the curtains; or blocking the light. We looked at several rooms and found this was true of all the redecorated rooms that we saw. The management moved us to one of the rooms that had not been redecorated and that solved the problem.If they park your car; re-gaining the car can be slow and confused. One must simply double check; and recheck; that they know; well ahead; when the car is wanted.
111423,ATripAdvisorMember,05/15/2005,We were so disappointed We had high expectations based on a recommendation. But lack of service; condescending service (at their Clio restaurant) and inability of staff to correct any problems made this stay regrettable. The waiter was insulting. It took more than an hour to get our car. After realizing our suite was too small for us; we upgraded and moved to a larger room. After unpacking in our new room; we were called by the staff who informed us that the new rate would be higher than what they had told us. There was no turndown service (glasses and dishes were not cleared between cocktails and bedtime.) Just getting ice required a phone call to the front desk and took far too long to arrive. It was noisy even though we were on the 7th floor. Stay away.
111423,lcinla,03/28/2005,Great Deal Stayed at The Eliot for one night on March 18th with my mother and my 14 year old son. We were very pleased with the hotel and our suite in particular. The Eliot has a deal where you can find a great rate through Orbitz or other such companies and they will match the lowest rate you get. We got a true one-bedroom suite with two queen beds and a large sitting room that had a queen-size sleeper sofa. Ideal for a family traveling with children. THe room was beautifully appointed; the bathrobes and towels were fluffy; the water pressure we excellent and the water was hot (my biggest beef about most hotels!). Room service was fast even late on a Friday and I highly recommend the lobster/clam chowder -- it was to die for! The staff were all very accommodating and nice and they have an arrangement with a limo/town car service that beats any rates I was able to find. The hotel is located right around the corner from a great shopping district (think Melrose Ave) and steps from the T and bus stops. Stay here! You can't beat the value.
111423,jwg41859,03/17/2005,An absoulte delight Have stayed on a number of occasions; many times during the Marathon; which goes by the front door and along side the hotel. That can cause inconvience if you are there at that time for traffic. The marthon ends about a 10 minute walk away. THe staff is warm and welcoming and very helpful. All rooms are suites and are perfect..The restraunt Clio is among the top 3 in Boston.
111423,MelissaMac,01/25/2005,Fantastic even during a blizzard! My husband and I just returned from a really nice weekend at the Eliot in Boston - during the Blizzard of 2005. The hotel is fairly small and has a restaurant and bar on the main level. We had a one bedroom suite on the 4th floor (#403) which was probably one of their smaller suites; but it was perfect for 2 people. The room was tastefully decorated; with king bed; a couch and 2 chairs in the living room; and a desk with high speed internet acess (which we didn't use). The bathroom was definitely small and a bit old but I could care less about bathroom size as long as the shower is good which it was. We were told that guests can use the Boston Sports Club facilities about 1 block away for free but we did not use them.The location is perfect - 1 block from Newbury St. with all of the shops and restaurants you can imagine. (Try Piatinni for dinner - it's a great wine bar.)From the time we checked in until the time we checked out (24 hours later than originally planned) the staff at the front desk; bell hop; housekeeping and room service were AMAZING. Everyone was extremely nice and very helpful. We were there under somewhat stressful conditions due to one of the largest snowfalls Boston has seen in recent years (24+ of snow). The hotel had valet parking which was a necessity during the snow emergency. It takes 30 minutes to retrieve your car but we were told that upon arriving so we were careful to plan ahead and call the front desk when we knew we were going to need our car. Even though the garage was closed until 7 a.m. and we needed our car at 5 a.m. to catch our flight on Monday morning (at least we thought we did) ; the front desk clerk gladly parked our car in an adjacent lot for us so we could get it out. We even had them retrieve our car VERY early on Monday morning; only to realize that our flight was canceled. They returned our car to the garage without even grumbling (at least to our faces!). After waking up to the blizzard on Sunday morning; we quickly realized that flying back to DC was going to be a challenge. We called the front desk in the morning and they said not to worry about checking out at the usual time and that we should just let them know what our plans are. Since we had a great deal of $175 per night for the weekend; we figured we would get gouged on the on the Sunday night price. Not to worry though - they offered us the same rate as the weekend for Sunday night even though it was last minute. We gladly took them up on it. Room service was very quick and good (get the Boston Cream Pie). No complaints there.People who complained that it is not the Ritz or Paris; should go to the Ritz or Paris if that's what they are looking for. The Eliot and Boston are neither! I would highly recommend the Eliot if you are looking for a suite in a great location for a great price.
111423,ATripAdvisorMember,01/01/2005,NOISE! If the rooms of this hotel facing the street were any louder - I would have felt like I was camping out on the highway. Didn't sleep a wink the whole night. Missed my meeting the next morning. Ugh!
111423,ATripAdvisorMember,12/26/2004,Where is the money spent We chose the Eliot based on the overall favorable reviews and were hoping it would have been comparable to The Ritz based on the cost. We initially reserved a renovated two room suite on the upper floor for three nights; the purpose being to tour the city and colleges with our daughter and young son. While on the phone with the reservations desk we were told that a comp. continental breakfast would be included since the renovated suite is a full $100.00 extra. They lied. Nothing here is includedAlso; the hotel does have a musty smell. Even the renovated areas were not well done; small baths; broken threshold; poor workmanship; a previous guests sock left in the room. Internet is an extra 15.99 per day. The front desk has a casual attitude. The restaurant and sushi bar are average.I do not feel this is a child-friendly place by any means. Trying to get a beverage or a snack on-site is quite near impossible.Overall we felt we were being taken. The management needs a course in customer relations; service; and budgeting in the proper places. We checked out the morning of the second day; went to the Ritz for the same price; and were much happier. And yes; I am a professional in the Hotel Industry.
111423,ATripAdvisorMember,11/10/2004,1925 Elegance; Opulence The Eliot Hotel was the crown jewel in our recent stay in Boston ~ build around 1925; it has the back-in-time feel while maintaining the utmost on professionalism; courtesy; and genuine smiles from it's wonderful staff. The first nice surpirse were the chocolate chocolate-chip cookies in our room when we arrived; and the entire place was impeccably neat clean. I would highly recommend this for the value; location; and especially for the romantic feel of the hotel! Simply superb!
111423,ATripAdvisorMember,10/26/2004,Good Overall A little overpriced but very comfortable; the bed is massive and just perfect for a nice night's sleep. I can't attest to the quality of the regular guest rooms but the suites are decent sized although the bathroom could be a little bigger. Things were generally clean; staff was helpful. Food at hotel retaurant is predictably overpriced but pretty good; Domino's Pizza also delivers to rooms. Location is perfect. Overall; a pretty good experience; if you have a flexible budget...it's a good option.
111423,tem3,10/12/2004,there are far better for less I stayed in 2 different suites here recently (because I asked to be moved after the first night). Both were worn; with bathroom doors that would not close properly because of old paint build up and warping. In one; the sink was falling away from the wall and in the other there was black mold in the tub. The former bar; which was a favorite with red sox players; is now an underutilized sushi bar. The location is excellent and the property has great potential. However; the current owner/management need to spend some money to upgrade in keeping with the gentrifed back bay. P.S. don't accept any room near the elevators since the shafts are not sound proofed.
111423,ReviewerfromMO,10/12/2004,Horrible Experience and Rude Staff I stayed at this hotel; due to good reviews I had read. However; my experience was horrible. The room was musty and dirty; including bloodstains on the carpet. Some members of the staff were rude. You know it is bad; when you ask for something and the front desk tells you that they will have to find an employee of theirs that is not rude. Not the kind of customer service I want to pay for.
111423,ATripAdvisorMember,08/26/2004,great suites at reasonable prices On a family trip to New England we decided to stay in Boston for two nights. We were planning on staying at the Ritz Carlton but some local friends suggested the Eliot since we were travelling with our three children. The Eliot was a pleasant surprise. The renovated suites on the seventh floor were quite elegant and spacious. We had several rooms/suites and the hotel was very accomodating in giving us rooms that connected and were right next to each other. I had read reviews that in some cases complained about the noise but we did not find that to be a problem at all even though we were on the Commonwealth/Mass Ave side. I thought the view was much more attractive than the rooms in the back without any view at all. The new rooms are much nicer than the ones that have not been redone but even the older rooms are nice enough and are a good choice for families as well ( they are also a bit less expensive).I would recommend this hotel to anyone staying in Boston with or without children. It is conveniently located near Newbury Street ( the main shopping drag) and very close to the main sites as well. The area is less frenetic than the hotels on the Public Garden (like the Ritz) and feel more like staying in a European style hotel/street.
111423,Beecat,03/26/2004,Nice; but Not Paris We stayed at the Eliot for 2 nights in mid March. While it is an exceeptional deal and in an excellent location; in spite of the recommendations of others; we founf it to clearly not be analagous either to the Riz or to a small Parisian boutigue hotel. Our suite was comfortable and well worht the price but the carpet was a bit stained and worn; and the lobby could have used a bit of brightening--it has gotten just a tad shabby. The rooms on Mass Ave and Commonewealth are inordinately noisey. That siad; for the price it is still a lovely place and very enoyable..parking is $29. a night; so expect a few add-ons. You can't beat the location and the staff is nice--but it is not a mini-version of the Ritz...note even close.
111423,ATripAdvisorMember,03/22/2004,Glad we stayed at the Eliot After reading many reviews on this site; I finally decided on the Eliot for our March 2004 Looking for Colleges trip. We couldn't have been happier. They state on their website that they will match all internet offerings and sure enough I did find a lower rate which they immediately booked for us. When we arrived they were out of the standard rooms so we were upgraded to a very nice top floor suite. We asked for a recommendation for dinner on Newbury Street for Saturday night and they quickly got us a reservation at a great Italian Restaurant (Papa Razzi). Breakfast scones were wonderful and the coffee was good and strong. All in all it was just the kind of small boutique hotel experience I was looking for.
111423,noaxe2grind,03/08/2004,Great and Comfortable We had two nights at this hotel in March; 2004. This is a boutique hotel with large comfortable rooms. The desk staff was helpful and nice. The doorman and bellhops were very helpful and pleasant and enhanced our stay.This hotel is in a wonderful location; a block from a T stop; only a hop and skip to Cambridge; in a lovely neighborhood. It is the former home of a president of Harvard; lovely entrance. It was like staying in a gracious host's guest rooms.The only negative is that we had two adjoining rooms on the 4th floor facing on Massacusetts Avenue which can be noisy late into the night. We were so tired the second night; we got used to it; but light sleepers beware.I would not hesitate to return to this hotel.
111423,Mundoreiser,01/23/2004,Excellent for dog owners and non-dog owners alike! showReview(1564073; 'full');
111423,ATripAdvisorMember,10/07/2003,Beautiful comfortable and private and personal showReview(1377908; 'full');
111423,ATripAdvisorMember,09/22/2003,Wonderful hotel showReview(1347117; 'full');
111423,ATripAdvisorMember,08/25/2003,good size rooms; central location showReview(1259020; 'full');
111423,ATripAdvisorMember,08/19/2003,Above average for special price deal showReview(1236024; 'full');
111423,theatremom,07/10/2003,Wonderful experience showReview(1134013; 'full');
111423,ATripAdvisorMember,07/06/2003,Avoid at all cost showReview(1129415; 'full');
111423,ATripAdvisorMember,01/25/2003,Unforgettable showReview(846965; 'full');
111423,ATripAdvisorMember,01/07/2003,Eliot is great showReview(834293; 'full');
111423,SoupRQT,09/24/2002,Great Hotel! showReview(703801; 'full');
111423,lass,05/26/2008,pas emball茅e showReview(16592045; 'full');
111423,lass,05/21/2008,Spitzenlage; super zum Shoppen in der Newbury Street showReview(16592046; 'full');
111444,Baltzan,01/05/2009,A wonderful place to have a holiday We returned after 3 years to spend a few days between Xmas and NY's. We used our platinum benefits and were given a BEAUTIFUL suite overlooking Copley Square.The staff are great;loved the Oak Room bar and dining room(for breakfast) but nothing is cheap especially when you are Canadian.The lobby is gorgeous especially with festive decorations; speedy elevators; a very effective front desk staff...all made for a wonderful stay.We returned for 1 night Jan 1st; all was good except our deluxe room had NO view; could be depressing
111444,admarb,01/01/2009,Maith go leor. The hotel is in a nice area overlooking a park and some of old Boston. We used hotel as a base firstly for shopping and then for family wedding.Perfect in every respect for these; the wedding setting was just spectacular and attention by the staff was excellent all round.WELL DONE COPLEY.
111444,dottiedog,12/29/2008,loved the fairmont - especially catie the canine concierge This is a great fairmont -- loved the historic hotel; beautiful lobby; nice restaurant and bar; clean nice room; but above all loved being able to sign out Catie the Canine Concierge (big lovable black lab) for a walk. Great hotel; great service too.
111444,vanderluyden,12/26/2008,Excellent Stay We were there on business but the hotel made us feel on vacation. We were on the gold level and it's true it's a hotel within the hotel. Being on only one floor it's great! Both the room and the lounge are very well furnished and made to look more like an old mansion than a hotel; charming and cozy!All the staff were very kind and helpful: the concierge on the gold floor who made our check in and out really fast and gave us great suggestions for dinner; the waiters who always cheered us in the morning and went out of their way to pamper us; and the cleaning ladies who did a fantastic job in keeping our beautiful room spic and span. The quality and quantity of food; both for breakfast and for the evening aperitif was excellent as it was the honor bar.Extra bonus goes to the free wireless connection!All in all a great experience in an excellently run and beautiful hotel in a superb location! When I go back to Boston I'll surely go back to the Fairmont!
111444,CarolATL,12/24/2008,Perect weekend getaway! Loved the Fairmont! The room at the Fairmont was clean and beautiful.....it felt as though we were staying in an old mansion. Book the Gold Room level if you can. The service was amazing and it was so convenient to have breakfast; snacks; and drinks right at hand. My husband requested a different pillow.....housekeeping brought 5 different kinds for him to choose. I would absolutely stay there again and would recommend it to everyone.
111444,MALUV2Travel,12/16/2008,Loved the Copley!! We recently stayed at the Copley for a wedding. The event itself was beyond belief; everything was perfect and the staff could not have been more attentive. The room was small but spotless with a beautiful bathroom and a delightfully comfy bed. Great location; right around the corner from Newburry Street shopping.Just loved it there!!!
111444,kalexia123,12/12/2008,Fairly Good Experience at the Fairmont This is a mixed review. I would recommend the hotel for its location; generally attentive staff; its ambiance; and a few other things. We traveled as a family while my husband attended a conference and I came with the baby. We arrived after a red eye; having paid for the day before ($300 night) to ensure the room was ready; which it was; including the crib. Nice. I had inquired if there was a refrigerator -- needed to just store a small bottle - and they put in a small refrigerator in the room (nice intentions) but there was already a mini bar fridge in the room; thus making it unnecessary; especially since it broke the second day. We were not able to get the Club level; which probably would have been great given the other reviews; and we had a fairly small room; especially since there were two refrigerators (again; thanks; but just the mini bar would have worked). The bed was comfortable and there was an iPod stereo which was nice. Okay; the negatives...room service. Because of the 14 month old; I had to order room service a few times and we had problems with both the quality of food and missing items (which were rectified). So; if you can avoid it; don't order room service. Also; it is an older facility and so the heating conditions vary. I had to open the window (and it was really cold) so the the room could become more climate; but this wasn't an ideal solution. The only other negative is that there wasn't always a doorman; which was difficult when I was returning alone to the hotel with a stroller; but there was always a lot of foot traffic so someone generally opened the doors for us. What I really liked about the hotel was the concierge; Jim; and his black lab; Catie; who is at the hotel during the day. They are fantastic (and you can buy a book which goes to charity). The staff always gave me good tips on shopping; as well as restaurants; which is so important. Also; the Oak Room is an old style bar which is nice to enjoy a drink (sans enfants). The other positive is that the hotel is close to a Hertz and it is near the highway ramp going to New York; where we went after being in Boston. The only other tip is that if you join their club you can avoid the daily $15 internet access charges. All in all; the Fairmont is a good hotel; and probably great if your room is large and well situated and you don't have to order room service.
111444,GroovyBabyy,12/11/2008,Perfect location and excellent experience. My husband and I took our daughter to look at Boston area colleges and wanted something nice and right in the middle of everything. The hotel was perfect!! Fabulous location. Great room. All these interesting hotel history documents lining the walls in the hallway to our room; which was gigantic with a huge bathroom and a great view from both rooms facing the Public Library building. It took me 10 minutes to get to our room because I was so fascinated by all the old menus and event programs they had framed and displayed. The bellman could not have been more helpful in dealing with our rental car; which is not always fun in the middle of a city. And we LOVED the lobby dog!
111444,onthemaptravel,12/04/2008,Gold Floor Best Ever We stayed on the Gold Floor (club floor) at the Fairmont Copley Plaza in Boston when we went back for Parents' Weekend at my daughter's college. It was fantastic! As an owner of On The Map Travel; I stay at plenty of great hotels. This Gold Floor experience was one of the best because the club rooms were elegant; cozy and felt like home (if you lived in a mansion!). The service was excellent; the food they put out for breakfast; lunch snack; cocktail time and light dinner was good and varied every day. It's not that much more per day to upgrade to this level - but worth every penny.
111444,NYCFrequenttraveler,11/29/2008,Excellent Hotel - only two minor quibbles! Staying at the Fairmont Copley Plaza was a fabulous change from the usual business hotel. The renovated rooms are lovely - mine was very big on the corner; with a nice desk area; large flat screen TV and a fireplace with mantle. The bathroom was also nice and new; with a deep bathtub - a real plus!The people who work at this hotel were also exceptionally nice and helpful and everyone at my company loved Catie the Canine Ambassador - who has her own business cards.Two slight quibbles with the hotel - the first was the dinner we had in the Oak Room when we first arrived. Looking for a light supper; we ended up paying extortionate amounts of money for substandard fare - particularly the sandwiches. Secondly; when renovating the hotel they should have made a bigger fitness center rather than pushing you to the health clubs nearby with their hefty fees. There were three running machines and two ellipticals; in decent condition; but v. busy at peak times.Apart from those minor things - the location; staff and rooms were all excellent.
111444,verymodest,11/28/2008,Excellent Central Location in Boston I stayed here for 6 nights while attending a conference in Boston. This is an excellent hotel. It is a very typical Fairmont experience with excellent service; great food and confortable rooms. The rooms are well equipped including high speed internet and hdtv. It is very clean. There is a lot of history throughout the hotel; which was very interesting.The location of the hotel is the biggest highlight for me. It is very well situated; just two blocks away from Newbury Street; where there is some of the best shopping in North America. It is walking distance to a lot of great bars; pubs and restaurnats. Above all; it is right next to two different T subway stops; so it's just a hop and a skip to get anywhere in the Boston area; including Cambridge; Freedom Trail; etc etc. The only drawback is that the hotel is perhaps slightly overpriced. However; if you find a great deal; this is a fantastic place and it does earn a highly recommended from me.
111444,triptraveller,11/08/2008,Traditional; old-Boston experience -- excellent place If you are looking for a traditional; old Boston experience; Fairmont Copley is the place.The lobby and public rooms are in the grand-style with marble columns and panelled walls. The rooms for meetings and events are truly beautifull.The sleeping room was more than satisfactory: very good furnishings and window treatments; comfortable bed; and the newly remodeled bathroom was luxurious; with separate bath and shower areas; bidet; and excellent soaps/amenities.Food was good -- and the atmosphere of the Oak Room is quiet and comfortable.Service deserves special mention: the staff show attentioin to the comfort of guests -- and express a genuine hospitality. Much appreciated.The Fairmont Copley Plaza is not inexpensive -- but it offers tradition; comfort; and hospitality throughout that go well beyond that of most hotels (including those in Boston!).
111444,AAATripAdvisorMember,11/01/2008,You know exactly what you are going to get As with most English tourists we started our New England trip in Boston. As most of our accommodation was in small inns we decided on a large hotel to start.We've stayed in numerous Fairmonts in the US Canada and they have always been consistently good. There is no wow factor but equally everything is either just good or above average. The Oak room restaurant was a bit pricey but very good; the room spacious enough and clean; the concierge good at recommending restaurants and giving directions (although didn't know where the Dollar car rental office was). All in all the Fairmont is very well positioned if you want to walk round Boston; which we did.
111444,peaj01,10/31/2008,Fab! A beautiful hotel in a beautiful city! We were lucky enough to be upgraded to 'Gold'; which they call a 'hotel within a hotel'. It was this which made our stay extra special; we got a free breakfast every morning of our stay; and all snacks in the kitchen free and cheaper drinks than in the bars. The staff were very friendly and courteous. The location is perfect for exploring the city; we walked EVERYWHERE! make sure you have comfy walking shoes! Felt very safe. Would definately go back to this hotel again as it was in such a perfect spot! Catie Copley the hotel dog can be taken out for a walk if you're missing your pooch!!!!
111444,joanas,10/10/2008,Will return! I stayed at the Gold Level; so can only comment on my particular stay....When I arrived there was a problem with there not being a doorman to take my bags; so I was rather upset...The management practically tripped over themselves to make up for it....A beautiful pecan crusted brie; crackers; fruit; and bottled water brought to my room etc..Call from the manager as well as a note...After that initial problem; absolutely nothing was a problem after that...The personal attention paid to you is just wonderful. All of the concierge were first class all the way. The kitchen with anything that you would want all day was divine. The room was cleaned very well everyday. The hotel itself is gorgeous; and the lounges and rooms on the gold floor; with breakfast every morning; and trays of hor d'oerurves in the evening; along with a bar; is well worth the extra money that the Gold dictates....My room overlooked the Trinity Church and the Square...and the room itself was beautiful...Only one thing needed improvement and that was the cable reception; and the fact that 2 of the remotes would not work most of the time...I; personally; did not care about the television; but if my son had been with me; he absolutely would have...Overall; it was a splendid experience; and I will definitely return...Thanks Fairmont Gold Staff for making my trip to Boston; just that much more special!
111444,Tanvandriver,10/07/2008,Lavish; comfy; friendly This old hotel has been refurbished to be super-comfortable; with only minor lapses (so-so water pressure in shower; slightly disorganized restaurant). The staff; however; were uniformly helpful and friendly. Fodor's describes the decor as over the top; and we would agree (both deer heads and cherubs in the Oak Room dining room; marble and mirrors and gilt and floral carpet everywhere!). But the exuberance of the decor doesn't dim the fun; if you're in the spirit of the place. The location was perfect for a Boston weekend; and we enjoyed our stay immensely.
111444,GStarr19,09/17/2008,Can't complain; overall positive experience1 I found a great deal on travelzoo.com and booked it through the hotel's actual website. Upon arrival; they accidentally gave us a room key to an occupied room. We went back to the front desk and they immediately upgraded us to the Gold level which is the club level floor. It included a really nice (and free) breakfast. The room was clean and quiet. It was spacious though could certainly use some updating. Overall - bed and room was comfortable. The bathroom was nice and included an oversized tub which we enjoyed. Great location too! We recommend renting bikes and riding over the bridge to Harvard. It's a beautiful ride and definitely a good work out too.
111444,TALauren,09/11/2008,Lovely hotel The exterior of the Fairmont Copley has always struck me as grandiose and charming; so of course I was thrilled to have the opportunity to stay there. The lobby is absolutely exquisite; and the staff were warm and welcoming. The rooms didn't quite measure up to my expectations based on the exterior and lobby as the one I stayed in was on the smaller side. However; the bathrooms were larger than most I've seen and the overall decor was stylish and clean. I would definitely recommend this hotel to those looking for a pricier hotel for a weekend stay in Boston; close to many opportunities for great shopping;entertainment; and activities.
111444,laurendell,09/06/2008,Great Location Another view from the room
111444,akiwisgirl,09/03/2008,Loved it!! After doing some research online and checking out other hotels my husband and I decided this hotel looked the best. We specifically wanted to be within walking distance of Newbury St. and they are within 2 blocks. This hotel was the 2nd most expensive of the ones we compared; but it looked so beautiful we decided it was worth it. It was! The hotel lobby is gorgeous and the whole hotel makes you feel like you've gone back in time. Our room was small (perfect for two people without a ton of luggage); but we knew that going in and it we didn't intend to spend a lot of time in it so it didn't matter. My first impression of the room was that it was very clean; which is something most hotel rooms do not do to me. Even the bathroom was sparkling and I'm usually most wary of those. Also the bed had to be most comfortable bed we ever slept in. We were totally in love with it after the first night. We had forgotten to ask for a late check out so we called down to the front desk and we told it wasn't a problem. Overall the staff was exceptionaly friendly and accommodating. When we realized my husband forgot his razor; it was immediately sent up with some shaving cream. We were only booked for one night but the second day we were having so much fun we decided to extend our stay. Even though we had checked out; when we called to book again we were treated as though we had never left. We even got the same room again.Only a few minor things worth being aware of. Our room was near the elevator and it seemed that hallway noise came straight in through our door so that woke us up a bit in the morning. Second; the tub in the bathroom connected to the sink with a small counter; no glass. The shower curtain didn't close the whole gap (it ran along one side and the end) so you had to choose which end to let the water escape from. And lastly; the parking seemed expensive ($42/day) but I suppose thats fairly standard for city rates. Overall we loved staying here and are already trying to work out if we can stay again when we have to be in Boston again in October. For its central location to Newbury and Boylston streets with the shops and restaurants it just can't be beat. Also the Oak Bar is absolutely stunning and worth a drink or two in there.
111444,ExplorerIreland,09/01/2008,Fantastic Location; nice hotel but overpriced. We stayed here form 5 nights from the 18th to the 23rd of August; and I have to say; the location can鈥檛 be beaten:- Right on Copley Square with Newbury Street a block away; next to the Green Line 鈥淭鈥? and downtown a few blocks away to the east. The Prudential Mall is 5 minutes away; and the Common the same in the opposite direction. Also on the positives; the room was pleasant; clean and relatively spacious; and it was a very comfortable stay (the bed was fantastic). The staff are pleasant; and the air-con was more than adequate. The room (ours was on the 6th Floor) had a large closet space; which meant your room didn鈥檛 need to be cluttered with cases; and contained a safe box and iron/ironing-board.Right; the bad news: The room has an extensive supply of outrageously overpriced minibar items; but no coffee or tea facilities; which is a bit of a pain. A bottle of water in the room was $8鈥?brings new meaning to the term 鈥減recious water鈥? The cost of internet access is $14 a day; which is exuberant given internet access in a lot of hotels is free. If you are staying on the Gold Level (4th Floor) there is free WiFi; which we could access in our room and can be picked up in other areas of the hotel. Room service was a joke. We had to ring three times to get an order put through; and while the cost on the menu wasn鈥檛 too different that other hotels in this range; the extra costs added on were ridiculous鈥? on top of the menu prices there is a 18% gratuity (which when forced on you isn鈥檛 really a gratuity at all; now is it?); $5 delivery charge (so what鈥檚 the 18% for?) and tax. This meant we ended up paying nearly 35% more for the room service than the menu prices indicate. Fair enough; they tell you this on the menu; but it doesn鈥檛 make the excess any more palatable. Naturally; we decided against room service other nights; and instead settled for stocking up on snacks from the 7-Eleven and CVS across the square.The hotel itself is quite impressive; the lobby and reception areas are more like a grand imperial hotel in Europe; and for location alone; I would probably stay here again; but my expectations would be a lot less; and room service would be off the list.
111444,MaryLovesParis,08/26/2008,Not Exceptional - but Not Terrible; either toiletries
111444,derbycityvisitor,08/19/2008,A Grand Old Hotel My wife and I just returned from a 3 1/2 stay at the Fairmont. It is a beautiful old hotel and located in a very desireable part of Boston. We walked to Fenway Park and many local restaurants. The only complaint I have was the food we received via room service was not very good especially for a 4 to 5 star resort like the Fairmont. The quality of the food overall was only average to just above average. I do recommend staying at the Fairmont because it is well maintained and well located. The Fairmont also has the best concierge; (Jim; who has been there 30 plus years) He obtained great seats for us at Fenway and a Rod Stewart concert. If you want to get into special events in the Boston area; Jim is The Man!
111444,pedroz41,08/19/2008,nice city shame about the hotel we stayed for 1 week in August 4-11th;2008; found hotel to be showing its age ;Doormen and staff very polite and courteous. But as a show Hotel for Boston ;I think it could do with some updating.As some people have said it is surrounded by some good buildings ;such as Trinity church and the Library;but is overshadowed by the monster skyscraper of the Hancock tower. I will not recommend this hotel to my friends or family as I believe more modern hotels exist in the city. What I can say is we experienced some history that the hotel showed in its makeup.
111444,mcgorr,08/14/2008,Very disappointing - Stay Away!!! A very disappointing hotel. The rooms are plain and unimaginitive and are totally blocked from natural light by the highest building in Boston which is positioned next to it. The age of the hotel is noticable. Acomplete lack of public rooms. Only one bar which is dark and miserable; nowhere else at all for guests to relax. Noise from weddings on the 3 nights we were there was unbelievable. A companion found a FLEA in her bed. Staff smiled politely but were toally ineffectual. They just didn't want to know; were smug; huffy; snappy and useless in dealing with the public; from the bellman to the manager. Take my advise and avoid this place like the plague. I don't give bad reviews; read my others; but don't stay here.
111444,pkrajsa,08/12/2008,Elegant and Exquisite Wonderful experience at the Fairmont Copley Plaza. We had two unique and beautiful rooms overlooking Copley Square - window seats and a fireplace. Cocktails in the bar were expensive ($17 martinis) as was breakfast but the service and atmosphere were extraordinary. Concierge and all staff couldn't have been nicer or more helpful even providing complimentary champagne for our anniversary; and the location is stupendous. My teenage kids would like to live at the Fairmont Copley Plaza permanently.
111444,nyeze,08/11/2008,Great location. Great service. Great location. 2 blocks to Newbury St. A block to Copley (green line) T stop. Superb service. Staff was friendly and welcoming. Got a deluxe room which is much bigger than the standard room. Still bathroom was small -- couldn't fit more than one person at a time.Valet parking is pricey $42 but you get in/out priv so it's pretty easy (need to notify about 20 mins before you want the car ready).
111444,NIwoman,08/04/2008,Disappointing The hotel location is excellent and the entrance; lobby etc are really nice. However the standard room we had was small; plain and very disappointing and did not live upto the impression created by the rest of the hotel. Hardly any space and no seats and no in room tea and coffee. We travelled for 3 weeks across North America and this was the most disappointing hotel. Our first night; after a long day travelling; was a nightmare. Between the band in the ball room which went onto 12.30; then the sound of the noisy airconditioning in the room. When we complaint; we got short shift and it was suggested outright that we were looking for an upgrade! After making it clear that we were after a good night sleep not an upgrade we eventually got moved. At least the air conditioning was silent in the new room.
111444,nicebizguy,08/04/2008,Phenomenal Phenomenal staff - they even have a resident dog in the lobby! The hotel itself was extremely impressive. The lobby was a complete WOW. The rooms are tastefully decorated. And the location is absolutely perfect. Next to the best shopping in Boston and about a 20 minute walk to the waterfront attractions. A 5 in every way!
111444,lascolinas,07/26/2008,My favorite home away from home in Boston This is THE BEST hotel for the money in Boston....This hotel reflects true Boston ambiance and it is in the heart of what I think is the best city in America........
111444,evoltravel,07/17/2008,Great Location My family and I arrived early in the morning at about 10am. Most hotels these days won't let you check in early; the Fairmont was the exception. Lisa the front desk trainee noticed we had children in tow; she asked for my number and told us she would call as soon as a room was available. We went across the street and had breakfast and when we were finishing the phone rang. Our room couldn't accommodate both a crib and a roll away so Lisa had our room upgraded. When we went to our room the crib and rollaway were already set up. Don't miss the Oak bar in the Lobby. My waiters name was Kirk and he served me the best beer in my life and kept my needy family happy. The beer comes with a hot soft pretzel hanging off the front on the glass. I will be going back to Boston in September and will be staying at the Fairmont.
111444,LuvMyPug2008,07/10/2008,Nice Experience Overall My husband and I stayed for 3 nights -- our room although it had an ugly view of a courtyard was nice; clean and stylish. We really enjoy the location of this hotel given that it is easy to get pretty much anywhere from Copley Square. The lobby was a great meeting place for us and some of our friends who we met up with through out our stay. We had drinks at the Oak Bar which was a good experience even though the waitress wasn't really on the ball. Overall it was a classy hotel; with clean/stylish rooms and was a good experience for us. The staff were also very accomodating. One day I accidentally left the Privacy tag on the door while we were out all day -- when I went back to the room to get a couple things mid day (4PM) the room attendant heard me she came down the hall to see if I wanted the room made up. I told her I would be out for an hour and when I came back the room was all set. Normally this late in the day you are just out of luck getting your room done. I would recommend this hotel.
111444,06070tiffany,07/10/2008,Under Whelming and Mediocre I travel to Boston fairly often for business and love the city. Normally I stay in the Financial District as it鈥檚 close to my office and the airport. For this trip; I decided to stay in the Back Bay for a change in venue and The Copley Plaza offered a decent rate ($325 for a 鈥淔airmont鈥?room) through our corporate travel department and had rave reviews on tripadvisor.Here鈥檚 what I took away from my stay:Positive points:- Good location near shops and restaurants- Bonus FF miles w/stay- Free internet (if you鈥檙e a Presidents Club card holder) - although the connection was painfully slowLess-than-positive points:- Tiny room with virtually no soundproofing - could hear people in next room/hallway and doors slamming at all hours- No view; fresh air or natural light! Window faced other rooms across a dingy 鈥渃ourtyard鈥? Window opened but the restaurant exhaust fans were loud and spewed foul odors from below.- Sticky mouse trap under the nightstand - need I say more??Granted 鈥渉istoric鈥?hotels have their idiosyncrasies but this hotel has more than its fair share. Would I stay at this hotel again? Probably not. The generic Westin across the street would be a better choice or in the Financial District the Boston Harbor or Langam are nice too. All in all left under whelmed by the lackluster Copley.
111444,Gayle74,07/01/2008,Weather took my breath away Boston has to be the coldest place I have ever been and the wind literally took my breath away! Hotel is in the perfect location to deal with the weather though. Just across the road you can go into another hotel (sorry forgotten the name) and from there you can work your way through hotels and shops all the way to the Prudential Centre without going outside. Also lots of restaurants through here so great in the evening. Back to the hotel. We had a room which was separated into a bed area and then a small lounge area with the bathroom in the middle. This made it even more relaxing for us as we could come back to the hotel in the afternoon to relax and put our feet up after all the walking especially around the Freedom Trail which is a must do. We were there for Valentines and wanted to eat in the Oak Room but obviously fully booked so we had room service which comes from there anyway! Service and food excellent. And Catie is so laid back and looks like she enjoys her life. I enjoy staying at Fairmont Hotels as they are usually in older buildings and have so much more character then new buildings. They may be a bit tired around the edges (draft round the windows) but the luxury is still there.
111444,chuckawala,06/18/2008,Classic Boston Our stay was excellent here; we enjoyed the historic nature of the hotel. The bar was pricey; but it was quite a classic experience.The room was great; clean and spacious. We chose to dine nearby on Newbury street and did some shopping as well.The Charles river was only a few blocks away; which was a prime location for a run. The room rate was very good; which we got using the AAA rate. Some minor concerns; front desk did not always answer the phone; the parking fee was $40/nite; breakfast was pricey. I would suggest using the Starbucks or Au Bon Pan across the street.Staff was wonderful and very helpful.
111444,traveladventures123,06/18/2008,lovely nice hotel; central location; decent fitness center;helpful and friendly staff; Catie (the canine ambassador!)
111444,Jenn65,06/18/2008,Beautiful Fairmont Hotel Boston My family enjoyed 4 lovely nights at the Fairmont on the Gold level. The room was nice and large and had great period details that really made the hotel and the room feel special. I would highly recommend the Gold level if possible. This added so much to our stay. We really felt that we could leave the room and have a little space to read the paper; enjoy a cold drink and have some extra quite time. The breakfast was good - and being able to have a access to waters; sodas etc all day was great. Especially since we were there during a terrible heat wave. The staff in the Gold level was great about maps and directions - and Nick especially got us some terrific dinner reservations.
111444,clairebear123456789,06/14/2008,LOVED THE GOLD FLOOR!!! The hotel was fantastic! We had a private check in on the 4th floor; everybody was really friendly. The room was amazing! I felt like royalty! They had complimentary breakfast in the morning; and they said it was continental breakfast so we thought it was going to be a basket of muffins; but there was a huge spread; they had eggs and meats and cheeses; breads and cereal; pretty much everything you could want. We really felt like we were valued; the concierge took extra time with us to show us around and make sure we'd have everything we needed. It was amazing.
111444,mollyann500,05/10/2008,WOW; wish we had stayed longer. Loved this hotel. It is as good as the Ritz in London. Only stayed two nights but will stay here again when we are in Boston. Beautiful hotel with nice rooms. We had a Fairmont Gold room; well worth the extra money. The food in the lounge was fantastic. They even allowed us to entertain our Boston family members who visited us at the hotel. Very nice to have a place to sit and visit with family that offered great nibbles and drinks. Do stay here when in Boston.
111444,gabbygrrl,05/08/2008,Take the Gold Level Have stayed here a few times and always book the Gold Level. Upgraded rooms; excellent breakfast included. Beyond the normal offerings. Wonderful honor bar system with top wines and Champagnes. The beds on this level are top notch...I didn't want to get up in the morning!Rooms are average; bathrooms on the small side. Great location near Copley. The Westin is across the street and is a perfect choice for the business traveler. But if you want old school charm and a step back in time; the Fairmont is a wonderful choice for a weekend get-away or a romantic break from reality. Again; pay the extra and upgrade to Gold service.Also parking here is very; very expensive. Try for an alternate nearby garage to avoid the $40 per night fee.
111444,KiwiCowgirl07,04/17/2008,Wonderful Location; Amazing Luxury hotel; little dated; but totally recommend it Bathroom tub
111444,murdock110,04/13/2008,Good for the money; but needs updating..... We booked this room on priceline for $129. The listed price on Fairmont.com was $260+ a night. $129 was not bad for a great location as it is across the street from to Copley Place and the Prudential Center. Parking in the area is an experience. We arrived late on a Saturday; so I was able to park on the street at a meter; and they don't require to be fed on Sunday. If you can't find a metered spot park in a garage youself and walk a block; there are several in the area that cost around $20 for a night. Otherwise; the hotel charges around $30-$40 plus tip; and they'll take it to the same garage! I found our room to be old and somewhat outdated. There was a mousetrap behind the entertainment center (never good to know one is needed). The bathrooms were newer but the paint and tile job were not crisp as you might expect in a top tier hotel. This is probably not the right place to stay if you are travelling on business as there is a lack of electrical outlets. The bed was adequate; but not up to the Westin/Starwood heavenly bed levels that should be standard for a room in the $300 range. Overall; the room was o.k. for the price; and the location is hard to beat. I just would not have wanted to pay the $250 + tax and parking rate.
111444,gsdc,04/08/2008,Great Location It is still one of the grand dames of Boston and thehotel's Gold Floor offers incredible; personalizedservice as well as great food and drinks all day long.The location is perfect -- within walking distanceof the Copley Plaza Mall and still within easyreach of Newbury Street.
111444,10911,04/06/2008,Best location I went to Boston on a college tour and the location was excellent. It is convenient to the metro; two blocks from the train station; and within walking distance from Quincy Market. Couldn't be better. Hotel is traditional. Service is very good. Only downside is fitness room. They should upgrade their equipment.
111444,BizVacationTrvler,04/05/2008,Classic; Convenient and Cool Bathroom
111444,BDGALL,04/02/2008,Fantastic My husband and I stayed at the Fairmont Copley Plaza for the final part of our honeymoon. When we arrived we were blown away with the amazingly beautiful lobby - if you choose not to stay here; it's worth a trip inside just to see it!! Catie; the hotels own black lab is a lovely addition to the hotel and has the run of the lobby.Check in was swift and friendly and we were delighted to have been upgraded to a superior room. Our room was lovely - an extremely comfortable bed; and although small; a beautiful bathroom. On our first night a member of staff arrived at our door with Champagne; chocolate covered strawberries and a congratulatory note from the hotel manager to celebrate our marriage! A fantatic touch.The breakfast in the hotel was wonderful and not too expensive (though this was helped by the favourable 拢/$ exchange rate!) We ate dinner in the Oak Room once - it was a fantastic experience. The meal; wine and service were wonderful.The location is perfect with a subway stop across the square and very close to to the fantastic shopping/dining on Newbery Street and the Prudential Center - we recommend taking the trip to the viewing platform in the Prudential Tower.I would recommend the Fairmont Copley Plaza to anyone visiting Boston who would like just that little bit more that simply somewhere to sleep.We will stay here again should we be lucky enough to visit the fabulous city of Boston again.
111444,telltales,03/28/2008,A hotel with Character hotel front
111444,Mirthrindr,03/23/2008,Excellent Stay at the Copley Gold Signature King Rm Vanity
111444,professor01,03/17/2008,Great stay! Stayed at the Fairmont on March 6-9. Loved it. Super attentive and friendly staff. Quick; painless check-in. Great location in Copley Square area - one block from Mass T; across street from Boston Public Library and Copley Square mall. Best bar for drinks. We'll stay there again!
111444,LynnMaine,01/30/2008,Unfortunate experience Lovely hotel; but unfortunately our stay was marred by a theft. Our daughters purse was taken from the Oak Room even though we were the last customers to leave that night; so another patron didn't take it. The purse was gone in the morning. There are security cameras all around; but they don't bother to use them for security reasons such as this. I'm not sure what they are for; but whoever stole the purse must have known they aren't on; or aren't reviewed. The staff; except the Oak Room evening manager; didn't seem to care much about the problem.
111444,FrankandBruno,01/18/2008,Beautiful; historic hotel - Great Back Bay location We are always skeptical using priceline; especially in expensive Boston; but we were pleasantly surprised with the Fairmont Copley Plaza. The Fairmont is everything you want Boston to be; steeped in tradition; yet totally comfortable and inviting. The location is perfect; right next to Newbury Street; a multitude of shopping at Copley Plaza; and a short stroll to a toasty Starbucks. One warning; when walking by the John Hancock Tower (the tall glass buliding) beware of the extreme winds. Back to the hotel...very nice room details; comfy bed; great bathroom. I have two issues that must be discussed:1.) The heating system...we could not turn it off. We were in a room with a fantastic view; but the windows would not open. The front desk quickly mitigating this with a fan. Annoyance gone! 2.) I hate when expensive hotels nickel and dime you....a bottle of water for $5?? Give me a break. Run next door to CVS and pick up some Poland Springs for $.99.
111444,AusTravellerSydney,01/16/2008,Great location for a tourist. V.comfy bed. Try the "Fairmont Gold" After browsing the reviews here; we decided to book a Gold Signature room at the Fairmont Copley Plaza for our 5 night stay in Boston in mid December and we were certainly not disappointed. As we had a long flight from Australia to Boston; we decided to arrange for a car to meet us at the airport. I called the hotel concierge a week before to arrange this and the driver was there to meet our late night flight which was most welcome after our very long day of travelling.The hotel was really well located for a tourist in Boston. Many attractions are within walking distance; a subway station is across the street and the Amtrak rail station is a couple of blocks away. We hired a car from Avis when we left Boston and it was also walking distance near the Amtrak station.The hotel is a beautiful historic building - only 6 0r 7 storeys high - with lots of ambiance. It reminded us of the Willard Hotel in Washington DC; where we have stayed previously. The rooms have all been renovated but still have that classic style rather than a modern look. Our room was a good size and the King bed was extremely comfortable. We slept very soundly during our stay. The Fairmont Gold concept is excellent. The whole of the 4th Floor is devoted to Fairmont Gold rooms and the dedicated concierge; lounge and breakfast room is based at one corner near the elevators. We had a room facing Copley Square which provided excellent views. The windows are double glazed; so it was very quiet.While the cost of the Gold rooms is more than the normal guest rooms; the inclusions make up for the difference. For example; the buffet breakfast with waiter service is free; the internet is free; overnight shoe shine is free and you have access to a large lounge area with an open fire; newspapers; games etc. The breakfast was excellent and it was very easy to walk from your room to the lounge area each morning. The Gold staff was delightful; friendly; personal and extremely helpful. For example; we locked our selves out of our room one morning and they prepared two more keys while we had breakfast; wrapping them in a huge red ribbon so we wouldn't miss them. The concierge even remembered our room number.Our experience at the Fairmont Copley Plaza was wonderful and really made our visit to Boston an enjoyable one. We would certainly recommend the hotel to anyone looking for a 4/5 star experience in Boston. We got an excellent rate online at the hotel's website and felt the rate was very good value when considering all the inclusions.
111444,snoussi,01/14/2008,beautiful hotel; extraordinary experience I loved staying in this hotel. I was booked here purely by accident for the final night of a week-long business trip to Boston; and loved it. The service was top-notch; the room was plush; and the amenities left nothing to be desired. I would stay here again under any circumstances. I loved the room's decor and layout; the bathroom was stunningly designed (I even took photos for inspiration in my own home); and of course the hotel itself is remarkable to behold. The location is certainly convenient to many Boston attractions; such as the Public Garden. Great hotel.
111444,tonywade,01/11/2008,Fantastic olde world charm On approach to this hotel i wasnt really impressed by the exterior . While fine it just didn't seem to live up to the pictures I'd seen on the hotel website. Well the old phrase; never judge a book by its cover was never more appropiate.On entering we were ushered in by tradionally uniformed doormen to a beautiful lobby and checked in. Our room wasnt ready and was asked to wait in the Oak Bar. Thirty inutes later i enquired if it was ready yet and they were extremely appologetic as it was not and handed me a token for free drinks. This was no hardship as the Oak Bar was beautifully resting with oak panneling and tradionally furnished in a gentleman club type manner or in a very tradional London hotel style manner. We were to spend a few evenings there and found it to be both vibrant with a classy air and popular with Bostonians. The cocktails may appear expensive but they are large and strong.In the lobby we noticed a black dog a labarodor i think and was informed that it was the hotel mascot called Catie Copley. Well i want that job as she was rubbed and loved by everyone and when not being cooed over she was asleep in her kennel.....a fantastic mascot.The room was ok; a mini suite but as it was on the inside overlooking a roof it seemed dark. The hotel has been renovated recently and though you knew that; the decorating seemed a little sombre. But the comfort and quality could not be faulted. I was a little disappointed that the internet wasnt free as in many American hotels but it wasnt as expensive as some European ones.We didn't dine in the hotel; but brunch was fantastic and the Oak Room was as classy as the Bar.The location of the hotel was fantastic close to many of Bostons sights and within walking distance of the city centre. If you are a shopper then there were two malls close by and of course Newbury Street which even with the 拢/$ rate in your favour will give your credit card/wallet a severe going over.The staff were attentive personable and above all professional.I would high recommend this hotel as a bastion of tranquility over and above the; seen it a million times sameness of the big chains
111444,Sylvainautourdumonde,12/20/2007,Magnificient hotel with superb service The Fairmont Copley Plaza is a magnificient hotel for its location; its building and for service. The hotel; a magnificient Renaissance building; stands in Copley Plaza near Boston Public Library; Trinity Church and Hancock Tower. Everything is within walking distance. The lobby is absolutely superb. Even if you don't stay at the hotel you should walk in !So is the service from the door to your room ! Great Fairmont service. Check-in was courteous and rapid.The room; although this is an historic building; is modern (obviously renovated) and spacious with all marble washrooms ! The bed is really confortable. The desk though is a little tight for work. There is internet access in the room. You really feel like your living a good life when you stay there !The fitness center is well equipped although in a small room.So fabulous historic hotel with modern amenities and superb service. I really enjoyed my stay at this Fairmont.
111444,Meheen,11/23/2007,Great location and service Stayed in one of the 'Gold' rooms - which means you have your own floor with its own reception and also a dedicated lounge for all the people on the floor. First impressions of the hotel were that the location was excellent - right in the heart of Boston and a very nice looking building from the outside. We walked into a massive lobby which did not appeal to me at all. It has a large busy railway station type vibe. Luckily we had our own check in on the 'Gold floor' - this went very smoothly and we were taken to our room (a double room for 2 people). We were very surprised by how tiny the room was! So we asked if we could change rooms and this was gladly done by the very nice and efficient lady at reception. We were taken to another room which was double the size! It had a few issues though. There was absolutely no storage space; the shower power was poor; and the TV was in a very odd position and very far away from the bed so we never even ended up watching it at all. However we had a great stay and the service was excellent - including the reception and room serice. I would definetly return.
111444,soxskier,11/13/2007,historic; great location This is a classy hotel in a great location in the center of the city. We stayed here just for a one night getaway and we were happy. The room was very nice; large; incredibly decorated and clean. The steak house in the hotel is one of Boston's best and the dog that lives in the lobby is fun to play with. It is in a great location where you can walk to a lot of things and is near several stations and also the Amtrak/commuter rail station.
111444,worldtraveler34,10/27/2007,Over rated Over Priced I recently stayed at the hotel. The standard room although renovated was still shabby in some detail. The room is uncomfortable other than for sleeping. No place to sit. Extremely over priced even at a discounted rate I received.
111444,Pablo4444,10/23/2007,Not a true 5 star hotel This is a clean and elegant hotel in a great location BUT if a hotel is going to charge 5 star rates; it has to deliver 5 star rooms and ours was not. It was tiny. Worse; the small closet was completely taken up by the mini bookcase containing the safe. Our clothes could not hang all the way down. The bathroom is also tiny and to make matters worse; there is no place in the bathroom for any toiletries or other supplies. There is only one shelf and the sink. All of our things were on the one small shelf and the desk in the room. For these prices; you can do better in the area.
111444,Molecatcher,10/06/2007,Lovely Hotel; very central. Stayed 5 nights at the end of our New England tour to celebrate 'molecatcher's' 60th Birthday! We had booked a room on the 'Gold' floor (well worth the extra) but were disappointed to be given an inside room with a view overlooking the central well and the noisy extractor vents. We were told that the hotel was full and we could not be moved for 2 days; but after our first sleepless night we threatened to check out unless an alternative was offered. The Gold Team were extremely helpful and came up with a delightful front room along with a bottle of wine on ice and a box of chocolates to celebrate the Birthday! After this faulty start everything was perfect and we had a wonderful stay in Boston. The breakfasts and evening canapes were outstanding with 24 hour access to free chilled soft drinks and an extensive honesty bar. There are 2 PCs in the lounge with free internet access in addition to WiFi for laptops in each bedroom. We mostly ate out but on our last night enjoyed a memorable meal in the Oak Room Restaurant (huge portions) beautifully cooked and well served. We looked into several other Boston Hotels but none were as elegant as the Fairmont and we would certainly stay here again on a future visit; happily paying the extra for the 'Gold' floor.
111444,Willmo,10/05/2007,Great hotel; superb location We arrived after a good flight from London at about 2.30 in the afternoon; unfortunately our room was not ready; and would not be ready till about 4; 1 hour after it should have been. Not a great start but we were in an upbeat mood; so we went for a wander to get our bearings and pick up some brochures on the freedom trail etc. Arrived back at 4pm to be told it was 10 mins away from being ready. Staff were very apologetic and gave us frree drinks vouchers for the Oak Room and that they would come and get us once room was free. This they did and we were in our room at 4.15 ish.Room was better than we expected ( a fairmont room) a good size; clean and had that aged look without being old ( if you know what i mean!) The lobbey was very elegant; the dog (katie copley i think) pulled on the heart strings of my wife; and the service throughout our stay of 4 nights was top class. For a large hotel it still manages to be personel which is a credit to them. Location is superb. We walked everywhere and the start of the Freedom Trail is a lovely 10 min walk away at Boston Common. We had a meal in the Oak Room one evening and apart from being a lovely setting in the style of British Army Officers Hall; the meal and service was outstanding. Pasquelle our waiter was obvoiusly an experienced chap and it showed. Not a cheap meal ; with wine and tip $300 but well worth it in our opinion. Would certainly stay at this hotel again. Loved Boston.
111444,stevefric,09/29/2007,very nice As I walked into the hotel the doorman was oblivious to my wife and I as he continued to talk with another employee in language that would be offensive to most people. That was the only bad experience had here. The Lobby staff were friendly and helpfull the common areas and function rooms are gorgeous. As this is an old hotel I was worried that the room would be cramped and out of style it was a pleasant surprise to find that that assumption was wrong. The room was large enough and very modern. The restauarant was very pricey but the food was good and the service even better. If you are celebrating a special ocassion and price isnt an issue thier restaurant The oak room is a great choice. After dinner we had a drink and listened to live jazz in the lounge it capped off a totally enjoyable evening. I would reccomend this hotel to just about any type of party.
111444,traveller2408,09/21/2007,Lovely hotel A hotel in the grand old style; but with fantastic; unintimidating service. Nothing was too much trouble for the staff. The rooms were truly lovely; spacious; clean and luxurious. Breakfast was outstanding (too much of it really). You have a real feeling this is a special place to stay. I would highly recommend it.
111444,TheEasyGoingGuy,09/19/2007,Phenomenal The place to stay in Boston's Back Bay. A beautifully restored historic building.Rooms are spacious; with every amenity.The beds are absolutely divine!Spend the extra $90 or so per night for the Gold Floor; and you get a wonderful breakfast; evening hors d'oeuvres on weekdays (so good you could forego dinner); a selection of DVD's to take to your room; and use of the exclusive Gold Floor check-in and concierge.The staff - I can't say enough wonderful things about them. Courteous; helpful; and friendly. Special mention to the concierge Jim Carey.And of course the Fairmont Copley Plaza's resident Canine Ambassador Catie Copley - a friendly black lab who spends her days in the lobby greeting everyone. Guests can even take Catie for a walk around the neighborhood.
111444,annettemarice,09/18/2007,Fairmont Copley was great; though you should know some things.... King Bed- Deluxe Room
111444,AvidTravellerDub,09/17/2007,Very Consistent Service We had to come to Boston for a medical appointment at the world renowned; Mass General Hospital. It was a 2 week long stay and can truly say the service and staff courteousness was very very consistent and genuinely nice and followup was always made by any request we ever had.The only inconsistency in service I can comment on is housekeeping; some days; we would get 5 hand towels; most days the shampoos/shower gels were not replenished; some days the kleenex box was not replenished.However; despite this in housekeeping; was always impressed that even though a couple times; we didn't leave the room until mid afternoon; the room attendants still managed to clean our room during the small window of time they had until their shifts were over.The staff were all very professional and unpretentious. Obviously very convenient location; and due to our long stay; we were able to find some inexpensive take-out bistros nearby for good but fast inexpensive food across the way at Copley Place and Prudential Center.
111444,Catsize,09/14/2007,Good Location Nice looking central hotel. Grandiose lobby and entrance area and rooms nicely done and spacious enough. On the down-side; we had to ask 4 times for the cot that we'd pre-booked to be brought to the room; the only lifts can be a very long walk from your room and the service for breakfast in the Oak Room deteriotaed over the 3 mornings from ok to very poor.
111444,sailorgirlmn,09/10/2007,Hotel is beautiful; but a bit tired Stayed at the Fairmont Copley Plaza for 2 nights at the end of August for a meeting. Hotel facilities were beautiful and of historic significance. Check in was seemless. Rooms were large; but furnishings were a bit tired. Bed was comfortable; rooms - facing back to central courtyard were quiet. Room service was pricey but food came quickly and was both good and still hot when it arrived! Meeting facilities were great. Food and beverage service was excellent - especially liked meeting breakout snack option that donated a portion of the proceeds back to a local charity! Great location; friendly and professional staff.
111444,dre51,09/02/2007,Grand old hotel....love that dog! The Fairmont in Boston is pretty nice; as far as old; grand hotels go; though it is showing some signs of age. Our room; with taxes and valet parking was approx. $500/night. For that price I would have expected a little more. The armoire with the television had one broken door; so it had to remain open and couldn't be closed. The carpeting was slightly shabby and the overall decor was worn out.The highlight of the Fairmont is the lovely Oak Room and the bar. Although ghastly expensive for cocktails; it is a blast from the past. Really elegant in every respect.I'd stay again just to see Catie Copley; the Fairmont's resident Labrador Retriever. What a precious dog! You can even check her out for walks!
111444,Zawgyi,08/29/2007,Gold floor - Great family vacation Best:- great location; great neighborhood for shopping; restaurants; strolling. One block from T and one block from Amtrak station at Back Bay.- great free breakfast in lounge. I think they say it's a limited service; but it's a big buffet. Hot dishes were usually eggs and potatoes. Bagels; english muffins; breads; superb croissants; pastries; coffee cake; smoked salmon; oatmeal; yoghurt; fruits; cheese; and more. Several fantastic staff are working very hard to refill coffee; clear plates; and make sure everything is going great.- free coffee; water; juice; and soft drinks all day.- free hors d'oervres every evening rotate through different Boston themes (e.g. North End = Italian etc...)- Great spacious room. Great bathroom.- relaxed atmosphere with a wide variety of clients. You don't feel like you have to dress up to go to breakfast; but you don't have kids throwing cheerios at you either.- free internet (ethernet) in room and two PCs available in the lounge. Wireless also supposed to be available.Not the best:- service was a little inconsistent. Gold floor staff were always smiling; friendly; and polite. As noted in other reviews; bellman/doormen don't seem to do much. Evening turn-down came late or not at all. Check-in/out seemed almost too casual. No paperwork; no questions. They just gave me the keys when I arrived and took them back when I left.- cable TV choices seemed a bit limited. Mostly news and sports. No disney; no nick; no bravo; no ifc and so on.- lounge has DVDs that you can borrow for free to play in the room; but the selection is pathetic.
111444,Judy52,08/24/2007,Loved the Fairmont We just returned from a 5 night stay on the Gold floor of the Fairmont Copely Plaza. The service was outstanding! The beds and pillows were extremely comfortable. At any given time there were 3-5 concierges serving the Gold floor. They were extremely accommodating and gave excellent restaurant recommendations. The hotel was across the street from the T and 2 blocks away from the shopping on Newbury Street. What a location! The extra money to stay on the Gold floor is definitely worth it! We will look to stay here again in the future.
111444,bigsi74,08/21/2007,Great historic Hotel We stayed at the fairmont at the end of June for 4 nights. The hotel creates a good impression from the outside and this continues in the Grand Lobby area; although they could do with more doormen to greet guests as we had to struggle with our own luggage which wasn't great.The first room we were allocated was small; dark and smelled of cigarette smoke so we requested an alternative and were moved along the hall to a much bigger and better room.Although we did not eat in the hotel we did try the Oak room bar for drinks and we found it very pleasant.The location of the hotel is perfect for shopping at the malls and designer shops nearby and is within walking distance to almost everything in Boston you would want to see as a tourist.On the whole I would recommend this hotel if you can get a decent rate as the location can't be beaten and it really is a beautiful Hotel (if you get a good room!)
111444,EmsmumDublin,08/21/2007,Great location but thats all ! I stayed here for 3 nights a few weeks ago with my husband and 2 kids. we usually stay at the Sheraton but that was fully booked.The location is great and staff were very helpful and courteous and the lobby is very grand but i wasn't that impressed.The houskeeping service was very poor. we weren't given any replacement toilet rolls or shampoo etc.You dont expect this in an expensive deluxe hotel.This is the first hotel in the US that I've stayed in that didn't have a coffee maker in the room. There was a $10 rental charge for one.there was a basket of cookies/sweets etc on display as part of the mini bar that I was afraid my kids would try to eat in the middle of the night resulting in big charges to the bill!! However according to the information folder there was quite a large charge to get all this removed.Restaurant very expensive. we went up to the Marriott in copley place instead and had great buffet breakfasts from some of the most helpful restaurant staff that i have ever encountered.We visit Boston every year and will stick to the sheraton or marriott next time
111444,Sardista,08/15/2007,Great location; grand lobby; so-so room I stayed at the Fairmont for a conference that was taking place in the hotel. The location is really great. I hadn't spent much time in this area of Boston before; and I really enjoyed the area. In addition; the hotel facade; entryway; and especially the lobby are undeniably impressive. If you are used to bland chain hotels; it's certainly fun to stay at a posh; red-velvet kind of place occasionally.The hotel restaurant was very formal with a strict dress code. We ate one night at the bar instead; which was very nice; with lots of dark wood and comfortable seating. The menu was a bit limited and seemed generally overpriced. On the other hand; there are many; many good restaurants within easy walking distance. The concierge was very approachable and helpful in choosing places to eat; providing area maps; and giving directions. The area seemed safe and walkable at night -- lots of people about. One night we took a nice stroll down Commonwealth Ave (with lighted trees) to the Boston Public Garden after dinner.As for the room itself; I was less impressed. (I had the same experience at the San Francisco Fairmont years ago -- the public areas are very well-kept and impressive; but the rooms are small and somewhat show their age. It is a 100 year old building; after all; so I guess it's not surprising. Also; I think the rooms might vary quite a bit. A colleague signed up for the frequent-guest club at registration; and she said her room was quite large and comfortable. I did not sign up; and maybe they put me in a less-nice room since I was also paying a discounted conference room rate. When I got to the room; I could hear and feel the cold wind whistling through my window; which was open a couple of inches. It was completely stuck and would not close. When I called; they sent a facilities guy within a few minutes who banged on the window frame for a few minutes with a hammer; then partially unscrewed it and reset it in its tracks while I waited and he did get it to close. Needless to say; I did not risk opening the window again for the rest of my stay. The bathroom was very pleasant; with a period feel to it; and very nice soaps/shampoos; etc. The bed was comfortable; no complaints. I would have wanted a larger desk if I was doing much serious work from the room. It was decent; but somewhat cramped.All in all; I still give it four stars because the building; ambience; and location are definitely above average. Just be aware that you might run into a few quirks due to the hotel's age.
111444,SusieWestVancouver,08/13/2007,Wow; a wonderful hotel Our family of four stayed at this hotel on our recent visit to Boston.The rooms are quite spacious and nicely decorated. Particularly outstanding are the concierge services with regard to directions; restaurants and obtaining tickets. All the staff were found to be friendly and helpful. I would highly recommend this centrally located hotel.
111444,taffyandasil,08/11/2007,Great Old Hotel The lobby
111444,acysb87,08/05/2007,Great location This hotel did all the big things right;but forgot the little stuff.I am a member of presidents club.Used an u/g cert for a suite.Received a very spacious corner room looking out at Trinity Square.King bed;renovated bathroom/room;nice suite attachment.Check-in staff;bellman;concierge(Sarah) Oak room restaurant staff;room cleaning staff all top notch and extremely pleasant.The Oak room restaurant provided us with one of the better meal experiences we have enjoyed in quite a while.Only issue was fruit flies; seemed to be everywhere in Boston.The little issues were ;no paper delivery in am;no turndown service on 2 of 4 nights(one came at 10 pm ????) and the water that should have been provided(all part of platinum membership)A little noisy.Windows are not soundproofed.I would definately stay here again;The location;city;weather; all provided an experience that says I want to come back.
111444,jillmurf,07/23/2007,Great old hotel! We stayed here for one night 7/19 as we were going to Fenway to see the Red Sox that night. The hotel itself is absolutely beautiful and grand. There are beautiful flowers everywhere and I love the hotel's dog who sits in the lobby. When we checked in they would not honor any upgrade (probably because we got the room on priceline) so we were stuck with a moderate queen room. It was a very small room on the second floor with no view. It was very clean and the decor was nice but it was very small. That was the only draw back to the hotel. The staff was friendly and helpful and the location is wonderful. The T is right across the street as well as the Hancock tower. They would not let us into the oak room for last call because they said that we were too late( 12:10) so we went across the street to the Westin. Overall a nice hotel but if you are looking for a nice room with great views of the city try the Westin across the street. It's rooms are much nicer;they have better facilities (they have a pool) and they have a very fun and lively bar that is open later than the Fairmonts.
111444,Sierrajeff,07/20/2007,Best old lady I've seen I've stayed in many old grand dame hotels -- the Waldorf-Astoria; the Willard; etc.; and I was a bit leary of the Fairmont Copley Plaza. Sure it had a great location and reputation; but I've always been disappointed in the past with these older hotels. All in all I needn't have worried; however. The bed and bedding was excellent; perhaps consistently (all 6 nights) the best hotel sleep I've had.I'd probably go so far as 5 stars; but for a couple complaints regarding the bathroom -- we apparently were put in the handicap-accessible room (which is fine); but there was no way to prop open the bathroom door (it was on a strong springed hinge -- how do people in wheelchairs even manage?); and the bath vent fan wasn't working. This made for stuffy times in the bathroom; particularly on humid late June afternoons.Then there were what appears to be a common feature nowadays -- the stray hair that's obviously not yours. (We were two short-haired men staying in the room; so I know the foot-long black curl was not ours!) I don't know if I've ever been to a hotel where the bathroom cleanliness met my expectations; but at the Fairmont Copley Plaza the truly bizarre thing was that the number of extraneous hairs *increased* from day to day. Was the maid pulling out her own hair in frustration at the spring-loaded door? Was the Fairmont laundry not up to the challenge of removing hair from towels and mats? Who knows; but I know taht I was oscillating between disgusted and amused as the amount of stray hair increased over our 6 days.
111444,percybs73,07/17/2007,Go for a cocktail; stay somewhere else I had stayed here 7 years ago; and it was not good to go back. This hotel is a sad shadow of its former glory; living on a reputation its not keeping up. For the price go get a room at the Marriot/ Sheraton - anywhere that will be newer; just as great a location and cleaner/ newer/ quieter rooms. The plumbing is ancient - if a room above or near has a bath you can hear them turn off the taps; the rooms look tired and dowdy; and the hotel is more geared up for weddings - of which there were two the weekend we stayed than for travellers. Go and have a look at the ceiling in the lobby; have a cocktail in the Oak Room but don't stay here; its a waste of money; which is such a shame. There is so much better in Boston.
111444,fhjasfh,07/16/2007,The "Moderate" Rooms are very bad! While the Fairmont is a lovely hotel in terms of the excellent location; the lobby and room decor; beware if you end up in a Moderate Room. This review is written for those who book the Fairmont Copley Plaza through a 3rd party vendor such as Expedia or travel agency; use credit card points; or end up there due to a bid on Priceline; like I did. If you check the hotel's website; you will see they offer more guest room classes than most hotels. I don't think the Moderate Room is even offered if you call Fairmont reservations directly; it is reserved for people who book through the sources I mentioned above. While the Moderate Room itself is decorated fine; a bit small (beware - queen bed only; no choice of a king or double beds); and the bathroom cramped; it would be bearable if it were not for the HORRIBLE SMELL. We were on the 1st floor (the hotel only has 6 floors) and there was a strong stench of sewer plus the smoke from adjacent smoking rooms permeate our non-smoking room. They actually have smoking and non-smoking rooms in the same hallway. It was not a pleasant night of sleep and we had a young child who smelled like a cigarette in the morning. The housekeeping staff even told my husband this was the worst wing of the hotel and we should have them move us.They were fully booked the 1st night; but upon request on the second night we were moved to a Fairmont Room with a king bed on a floor with no smells. I am sure that many guests complain about these Moderate Rooms and the hotel staff is used to moving guests to better rooms if available.What I find disappointing is a four star hotel such as the Fairmont even offers such rooms; albeit at a discount; to unsuspecting guests. These are second tiers rooms that are probably not even worth the discounted rate paid by guests. This experience has really turned me off of using Priceline and staying at any Fairmont properties.One other point; it was mentioned to me on more than once occasion by hotel staff that I used Priceline; why should they care; I am a paying guest.
111444,andrew02459,07/05/2007,Go for the Gold Floor Main entrance on St James St.
111444,DADYDOON,07/02/2007,The gold in the entrance clearly hides a very poor service and bad rooms. We are used to traveling all over the world and we always choose the finest hotels in the center of the cities. We came to Boston this year to attend our daughter鈥檚 ceremony of graduation from Harvard Business School. We had reserved two rooms in January 2007; via our local travel agency in France Carlson Wagonlit. We had the following booking: from the 6th of June until the 10th of June 2007 (4 nights) for 1216鈧?per room without breakfast. It was specified on the booking that we wanted a non-smoking room. Choice of hotelDuring our previous stays in Boston; we were at the OMNI PARKER HOUSE. Having seen the beautiful entrance of the FAIRMONT hotel; we wanted to try it for our next stop in Boston. We booked the rooms as soon as we had the exact schedule for the graduation ceremony. The roomsOur local travel agency; Carlson Wagonlit had sent a confirmation email before we arrived and specified again that we wanted a VIP non-smoking room. 1/ At our arrival; we were surprised to be offered rooms in the second floor that were so strongly smelling cigarettes that we needed to ask to change rooms. 2/ We went back to the reception to ask for them and were offered new rooms on the 4th floor with an additional $70 per night !!!!! 3/ We naturally refused this arrangement and were finally offered two new rooms on the 3d floor. The rooms鈥?windows were facing the interior of the hotel; while we specifically had asked for room facing the street in our booking! And the rooms were not side by side.Inside the roomsThere was no plug for the ironer (we miraculously found one lost under the bed). No plug to fit European wires for our mobile phone (we had to ask the front desk to bring us adaptor). In one of the rooms; there was no armchair but only one chair in front of the desk. The carpet was stained (as in the corridor).In the bathroomsHaving the restrooms inside the bathroom is very unusual for premium hotels and very uncomfortable. There was only one small sink. The bath was in very bad shape. The toilet flush was making noise for a few minutes after flushing!!!!The overall aspect of the bathroom was old and rusty. The noiseWe have been awaken at 6am two days in a row by water noises coming from outside rooms. The same noise occurred again at night. There must be a bad system of water plumbing overall. ServiceWe asked for slippers for the bathroom and were simply told that there is none! The Business Center is supposed to offer internet access but was out of order. We had to ask for a computer to be brought in the room and wait for someone to bring it and plug it. The service has been charged 40$!Housekeeping is not well done: there are still old tissues on the corridors; meal plates from breakfast in other rooms for a long time; glasses on the floor etc. We consider that the high price for the room is not aligned with the bad quality of the experience.
111444,williams44,06/13/2007,Nice - but wouldn't return We booked a room using our American Express points. We used 45;000 points; which included a room for one night; breakfast; tax and tip. We had to upgrade to a Signature room for an additional $50 because no standard rooms were available.I'll start off with the positives. The location is really great - it's right next to Trinity Church; a couple of blocks from Newbury St; and a short walk to the Public Garden. Perfect for out-of-towners. The lobby of the hotel is beautiful - it's very ornate. The Oak Room restaurant is also beautiful - the fresh flowers are gorgeous. We had breakfast there; which was very good. The fitness room is sufficient - it has nice equipment; but it is very small and doesn't offer lots of different equipment. It's fine for a quick workout.We arrived in Boston on a red eye. We had called the day before and asked for an early check-in. They said they would do their best to honor our request. When we arrived at about 9 am; they said no rooms were available and check-in time was 3:00. They took our voucher and checked us in. Maybe I'm cynical; but I find it hard to believe that not one person had checked out early that morning. But we gave them the benefit of the doubt and they offered to call us when our room was ready. We gave them our cell phone number. Unfortunately; they don't have spa facilities; so we freshened up on the first floor bathroom. People looked at us; wondering if we were homeless people. Anyway; we walked around town and returned to our hotel at 2:15 pm. We had never received a phone call. When we returned to the hotel; they said our room was ready. There was no mention of the fact that they were supposed to call us. She looked in the computer and asked for our voucher. We explained that we had already given it to the person who had checked us in that morning. And then she asked for identification. Honestly; I was taken aback. I have never been asked for ID in any hotel I've stayed at; high or low end. I'm not sure what the point of that was; but after not having received a call to let us know our room was ready; it left a bad taste in my mouth. Maybe I was over-sensitive because I was tired.Our room was fine. We stayed in 229. I'm not sure how it was different from a standard size room. I can't make a comparison since I haven't seen a standard room; but it had the normal bed; desk; and armchair configuration. I asked specifically whether the room was a signature room; and the person who checked us in said it was. The bathroom was very small; especially for a hotel of this caliber. There was only one sink; and it was cramped. The bathtub abutted the sink; and the shower curtain wasn't long enough to hide the sink area. There was no fan in the bathroom; so it got steamy pretty quickly. We had one window; and the view from our room was over the square of Trinity Church; but it was obstructed by a flag pole and the top of the front entry. The closet light wasn't working; which wouldn't have been too much of a problem except that was where the only full-length mirror was. Our sheets were scratchy.All in all; we had an okay stay. The best part was the location. I was a bit put off by the service - it wasn't up to par for this level of hotel. Maybe it was because we used our American Express points. If that's really the case; they should discontinue the program. We wouldn't upgrade to a signature room again because we didn't really see any benefit. Maybe we got some extra floor space; but it didn't add anything to the room. Next time; we'll stay at the Ritz or the Four Seasons. We would have stayed there this time; but they were booked.
111444,1stephbaker,06/08/2007,VERY pleased!! highly recommend after reading some older reviews about disappointed guests god forbid mice in the room; I immediately called my husband to see if we could cancel. we couldn't-or at least; he wasn't going to! SO glad that we didn't. Its definitely worth the extra money (and you save it later!!) if you stay on the 4th floor Gold Club level. you will be treated like royalty-immediately we walked off the elevator and were greeted by name. They gold club is the hospitality or concierge area that includes a library with books DVDs you can borrow; chess scrabble set up; a private office with computer/printer/internet; formal living room; dining area kitchen-the best part!! they serve breakfast (we're talking full buffet-not just continental); happy hour with appetizers cookies before bed. Throughout the day you have full access to the coffee; bar coolers filled with beverages; bottled water; beers; juices; etc. the only charge is for wine/beer/ cocktaails and its the honor system- $5 per drink (very reasonable for Boston!).considering we ate breakfast there every morning and also had drinks hors dourves a few times in the late afternoon we definitely saved money and feel the upgrade was wonderful well worth it! Also; it was great to stop at the concierge desk and get suggestions/directions/weather report/ reservations; etc on our way in or out.I honestly can say our stay was great and the staff was very friendly and helpful (on all levels-not just the 4th floor!).
111444,Writer46,06/07/2007,Buyer Beware! This was a one night stay so my contact with the hotel was limited. I thought the front desk and it's President's Club Check in was a model of efficiency. My room was a rather strange one. I assume that when the hotel opened in 1913; this was two tiny rooms with a shared bath. As it is now configured; one of the rooms is a tiny two armchair and a desk sitting room; the other a bedroom with an armoire holding a TV and the minibar. The bathroom is between these rooms. A little odd and were I staying longer I would have requested something else. The bathroom is fine; the cleanliness unquestionable and the bed comfortable. I was pleased to see that one of the benefits of memembership in the President's Club is free internet access. Unfortunately; I use WiFi so much that I'd left my ethernet card at home and could not be connected through the hotel system. This led to an unfortunate use of the lobby work stations which are pay per use and I ended with a staggering $30.50 bill for 13 minutes of service and the printing a boarding pass. Buyer beware.There is no business center here and that I think is a major debit for this property.
111444,shark3132,06/04/2007,Don't judge a book by it's cover ? Fairmont Copley Plaza*******************My wife and I stayed at the Plaza during the last weeks of May.Externally impressive with its imposing fa莽ade and location within Copley square; the hotel is worthy of its status as an American Heritage property.The gilded hallway leading to reception also gave the feel of quality; however at check in it became obvious that we could have been staying in any old city hotel.As we approached the desk the young receptionist switched to autopilot and autocue and asked her obligatory list of Yes / No book-in questions; unfortunately by now we gained the impression that we were no longer special; despite $600 per night.Our room was large and located on an upper floor with a view over the square. The room was clean; tidy and well serviced but lacked character.( I suppose like most hotel rooms but not what you鈥檇 expect here). The decoration although fresh had a distinctly DIY finish; particularly in the marble bathroom.The walk in corner wardrobe was a joke; and I鈥檇 expect even the great Houdini would have had difficulty getting in and out of it successfully.The Oak room restaurant served up a decent breakfast and dinner - at a price. The Oak room bar certainly had lots of character and came to life in the evenings - this helped to relieve the general staid and lacklustre feel to the hotel.Despite our gripes which may sound a bit petty; we enjoyed our stay in the 鈥済rand old dame鈥? but would we stay again 鈥?No - We鈥檝e stayed in better.Would we stay in Boston 鈥?YES - What a tremendous city.
111444,ArabianGirl,05/23/2007,Still very good I first stayed at the Copley Plaza over 19 years ago when I arrived with my parents to start studying at Boston Univeristy. While it doesn't quite feel like the same grand old hotel anymore; my recent stay there with my husband was quite lovely. Our room was a very decent size (although for a 'deluxe' I did expect something a little bigger) and although the bathroom was small and we had no view from our window; neither put a damper on things. The staff was helpful and courteous and the location simply does not get any better.Katie; the resident black lab in the lobby; added an amazing touch to the whole place. She greeted us every day on our way in and out and posed quite happliy for pictures with her new book.I do have to agree with the reviewer who mentioned the weird smell in the room. We were constantly leaving our window open to get rid of it. Since we get a very decent corporate rate through my husband's company I would stay there again for sure.
111444,Schaffnva,05/16/2007,Fantasic stay Overall fantastic experience. I arrived at 10:30 in the morning and received great service from the first hello. The front desk staff was very cordial and found a room for me. The room was very nice and well appointed. Bed was very comfortable. Sean at the Concierge desk was very helpful on two fronts: dinner reservation and getting me an appointment with a fantastic barber. Overall nothing but positives. Looking forward to my next visit.
111444,spurcell04,05/07/2007,I fell in love on this visit to Boston My sister and I just returned from a girls weekend away together in Boston. This is a fine hotel in a wonderful location. Very close to major shopping areas as well as Newbury Street where we found many great dining choices. Hotel is also close to the subway which is cheap and safe.We stayed on Fairmont Gold for our three nights. This is the club level on the 4th floor. It does cost $100 extra per night to stay but is well worth it. Make sure to meet the club level manager;John; while you're there. He's somewhat like Irelands' answer to James Bond; most charming!!Room was clean and everyone was so polite and sweet; including the housekeepers; every morning! Good value for money. Had a drink in the Oak Bar which was unforgettable; felt very grand! I would strongly recommend this hotel; especially the Gold level if you can afford it!!!
111444,WorldTraveler526,05/03/2007,Doesn't feel like a four star hotel... To be honest; I expected more from a Fairmont hotel. While the Fairmont Copley Plaza is situated in a beautiful; historic building; you don't really get much in return for the price you pay to stay in this hotel. The mini-bar prices are absolutely outrageous ($7 for a bottle of water!); and the internet fees are ridiculous ($14/day). Luckily; I am a member of their President's Club so I did not have to pay the daily internet fee. Though the hotel is in a great location and right next an enormous indoor mall; we were given a room with no view; and the furniture was rather old and musty looking. I expected a better room (perhaps with an actual view) for a President's Club member. I would not stay at this hotel again...I would recommend the Bulfinch hotel which is also in downtown Boston; cheaper; and nicer rooms without the outrageous prices!
111444,travelblurbs,04/28/2007,Negative Review In the three nights we stayed at this property; we occupied three different rooms; not by choice; of course. First; we found a large wet spot on the carpet; and asked to be moved. The new room ended up being smaller than the first one; but we stayed anyway. Second; our door key reader did not work; so we asked for help. After an hour spent standing in the hallway while the security staff tried to fix the door (we were given no timeframe for how long this was going to take); we were finally packed off to another room because they couldn't fix it. The bellman came by; handed us the new keys; and didn't even bother to help us with our bags. The only staff who expressed any level of concern for our comfort and inconvenience were the housekeeping staff; the security; front desk and bell staff were not helpful and lacked customer service skills. We will not stay at this property again.
111444,ACKLizard,04/18/2007,A Four Star Nightmare! I have stayed in several hotels in Boston; ranging from 2 to 4 stars; and I have to say; I'll stay in the Ho-Jo at Fenway before I stay at this terrible hotel! First; the heater was pumping 80* into the room with no relief; and the window that should have opened did not. The bed was a double; not a queen-size; which is what we had paid for and even been told at the front desk we were supposed to get.The worst by far was when we tried to finally sleep- there was a loud obnoxious party across the hall. By 12:30 at night I had called 4 times to the front desk to do something about it. *Four times!* Security did not do anything about it; and by the final time; I went downstairs in my PJ's to tell them it wasn't being taken care of. Their Four Star security was just standing around on their walkie talkies while the party continued with the doors wide opened. I finally stated we'd be willing to switch to another room. So; at 1 in the morning; we packed up our stuff and had to move to another room. And the 2nd room smelled like something had died in it. Luckily the heater wasn't broken in this one; but the odor was horrible. We decided to make the best of it; because clearly telling the apathetic staff at this hotel that anything is wrong is a waste of energy. The next morning I spoke to the manager and told him of the awful experience. I told him if we wanted a party across the hall from us keeping us up at all hours of the night with a small bed and a broken air system in the room we would have stayed at a 1 or 2 star motel/hotel. But; instead; we had opted to pay hundreds of dollars to stay in their Four Star hotel for only one night. There was no mention of taking anything off the bill or comping our stay. All he did was offer up a free upgrade and free breakfast the next time we stayed at The Fairmont Copley Plaza. Which; of course; will never happen again. Save your hundreds of dollars you'll spend on this joke of a four star.
111444,kjfiliault,04/14/2007,Faimount Gold Floor the Best love the Fairmont ; this is our 2nd time staying there and will continue going back; best hotel we have ever stayed at. We stayed on the Gold floor which was amazing! The staff was fantastic. And the food was awsome at the resturant down stairs;The lobby is decorated beautifuly especially at christmas time.Can't say enough good things about this place the only thing that would be nice if they had a spa; but the service is so good you dont notice it doesn't have one. Gotta try the gold floor!
111444,patientcat,04/10/2007,Unsurpassed My daughters and I just spent a week in New England and started our trip at the Copley Plaza. I had never stayed there before and now I will never stay anywhere else in Boston! I haven't enjoyed such truly outstanding; caring service; in many years. We arrived at 5:30 a.m. in the morning after a red-eye flight. We were assured that not only was our room ready for us (on the Gold floor); but we had been upgraded to a suite for our stay. The suite (the Boston Symphony Orchestra Suite) was a treasurehouse of photographs; posters; and scores from the Boston Symphony and a beautifully decorated suite with a view of Copley Square. Breakfast on the club floor is amazing. The first morning I went down very late and the lovely young server cooked us a beautiful breakfast to order well after normal breakfast hours. Similarly; our waiter the next two mornings not only served us beautifully but took extra care to find out what my daughters wanted to do in Boston and to give us map guidance; restaurant; and shopping suggestions; then inquired how we had enjoyed everything the next morning. Every staff person we encountered was outstanding. On the last day; as we loaded our suitcases into our rented car for our car trip through New England; the doorman retrieved our bags for us and then guided us across all lanes of traffic so that we could safely turn onto I-90. We also felt that Katie; the local black Lab; lent a sweet; homey touch to the lobby; which is elegant and relaxing.I just can't say enough good about this hotel! Now everything else will pale in comparison!
111444,Mainers,03/11/2007,Nice Room We had a special; low conference rate; so I assume our room was at the lower end. Altho we did not have a view; the room more than met our expectations - large; nicely decorated; clean; with beautiful marble bathrm; which was larger than expected. Location cannot be beat; walking distance to shops; restaurants; museums; public garden; Charles River. Altho no coffee makers in the room; Starbucks is just outside the hotel; and an Au Bon Pan is across the street. On the down side; the room was very hot and heat could not be turned down. We put fan on; and turned temp to cool but it still blew hot air. Ended up opening window; even though it was freezing outside. Also; bath was nicely updated; but lighting was poor. You really needed heat lamp on to get enough light. Not a problem in March; but might not be so pleasant in August. The gilded lobby is impressive; but very geared to conferences. No place to really sit comfortably and read; or have a drink. It was extremely busy with hotel guests waiting to check in; conference attendees milling about; and registration tables for different conferences lining the lobby wall. Too bad some of that luxury wasn't reserved for a quiet area where hotel guests could relax in comfortable seating; away from the conference action.
111444,Colorobo,03/10/2007,Solid Choice The Fairmont is a solid choice for business travellers. Was attending a conference at the Marriot Copley and the Fairmont had a lot more character than the Westin or Marriot where colleagues were staying.Oak Room is a nice place for a drink in the evenings and the breakfast included with my room was good. Bathroom had been renovated; and tolietries were provided as you'd expect from at $300 night hotel.Only stayed one night; but would stay again on future trips to Boston.Downside was cost of valet parking at $39 per night. Room I had on 6th Floor #609 was right across from elevator; but noise didn't bother probably because I so was so tired.
111444,BostonChic,02/27/2007,Fairmont Gold Level - Try it! My husband and I were looking for a well needed night of rest; relaxation and pampering (we haven't gone away since having our 14 month old); and we certainly went to the right place! The Gold Level at the Fairmont was a real find. The staff catered to our every wish from making our dinner reservation to booking massages and delivering Champagne and fresh squeezed orange juice to our room for mimosas with breakfast. The Gold Level had a surprisingly elaborate spread of appetisers at the nightly cocktail hour including wine; cheese and shrimp cocktail; as well as a full breakfast including eggs; delicious breads and pastries; and fresh squeezed juices. We highly recommend upgrading to the Fairmont - Gold Level!
111444,Bubblybuddy,02/27/2007,Lived up to my Expectations We stayed on the Fairmont Copley Plaza on Feb 24th as a birthday surprise for my husband. I had done careful research before booking and the hotel was everything I expected it to be and more. We stayed on the club level floor where the private conceirge was extremely helpful to all of our requests for directions; recommendations; special requests for our room and even got us a reservation at the Oak Bar when we were told by the restaurant that it was booked solid. The room was clean; spacious and comfortable. The only minor complaint I had was that the furniture was not arranged so as to allow easy access to the great view of the plaza below (The desk was in front of the window). We had a great time and will go back again.
111444,carySc,02/20/2007,memories interfered with judgement? I stayed again at the Copley Plaza because of memories of it in grander days. The lobby cafe is gone. The informal bar is gone. The picture of Senator Kennedy is gone. Much more of the hotel is given to meetings. The Club level lounge charges for a glass of wine and provides careful appetizers. The Club level concierges were; however; helpful and competent; and room service was faster than in the old days. Our window on Copley Square was the same size it has always been; but seemed tiny alongside the spectacular 180 degree vista of the Square and of Boston from an inexpensive corner Junior Suite at the Westin Copley Place; across the street. The Westin has an informal bar; an uncareful breakfast buffet; and an array of restaurants in the adjoing mall; where we mostly continued to eat while staying at the Copley Plaza. We would stay at the Westin Copley Place next time; perhaps walk across for a formal drink in the Oak Bar and to pat the great dog in the Copley Plaza lobby; but sadly leave the former grande dame to her conventions.
111444,tmarcone,02/16/2007,What a place to grab a drink! I have traveled the world and seen many a bar in my life. The Oak Bar in the Fairmont Copley Hotel is absolutely amazing! Style; class and service are exceptional here. I recomend it for an after dinner cocktail while out on the town. The drink list is extensive; the service was great; the band was incredible and the atmosphere was A+.
111444,LouSueMassachusetts,02/15/2007,Decadent rooms! I stayed in a deluxe room with a view of Coply Square and it was a great experience. The room was richly decorated--very elegant-- and super clean. The bathroom was brand-new and very luxurious. My only complaint is that it was difficult to hang long items like jackets/dresses in the closet because of an obstruction at the bottom of the closet.
111444,SussexCpl,02/06/2007,Gold Floor is a plus Stayed here for 3 nights in a Gold Signature Room. The Gold experience is well worth it. The service was great - both on the Ground and Gold Floors.Very good location - easy to get around the city from here.The Gold Floor is a real plus. The lounge areas and refreshments are a real treat after a hard day shopping or sightseeing. Breakfast was excellent.Only issue was a smell of sewage in our room at times. The Gold Floor receptionist was very sympathetic; but didn't actually do anything about it!
111444,tsl1965,01/23/2007,A Boston Brahmin tradition I stayed here 1 night for a business meeting. The hotel is perfectly situated on Copley Square; with multiple restaurants; endless shopping; and attractions (Trinity Church; Newbury St; Symphony Hall; Prudential Center) within easy walking distance. Copley Square station is right across the square; if you want to take the subway. You will be transported back to the age of the Boston Brahmins (and the Titanic); with a highly ornate gilded lobby and grand ballroom. The service is impeccable; if a bit obsequious. I had probably the smallest sized room; and it was still huge with nice; traditional furnishings and luxurious bedding. However; the age of the hotel also showed. The closet and bathroom were both tiny; the closet door would not close; and the toilet did not flush properly. The TV kept sliding out of the armoire because the floor was not quite level. This is the hotel if you want style and tradition. If you want a modern (and cheaper) business hotel; the Westin and Marriott are right next door.
111444,tiev,01/20/2007,Old World Charm; With Modern Amenities I have stayed here multiple times and love it every time. I am a Fairmont Premier member; and used a room upgrade certificate. We were upgraded to the museum of science; suite and WOW! It was gorgeously decorated and obviously quite spacious. It was a shame we were only there for a weekend getaway! Staff is always very accommodating and very helpful. Cannot beat the location; right in the heart of Boston. If you are coming by train the Back Bay Train station is located only a block away. Once again a wonderful stay; Fairmont will get my business again next time I am back in Boston!
111444,GreenStarfish,01/20/2007,The Hotel within a Hotel is awesome I had the fortunate chance of staying in one of the Gold rooms. What a great experience (except I did get a handicap enabled room which meant my bathroom was a bit too big and therefore drafty). The breakfast in the morning and the cocktail in the evening was great that they serve near reception. You have your own private reception/concierge desk for check in/check out. The hotel is also walking distance to loads of shopping - I did some serious damage. The bed was nice and everyone was super friendly. I'd love to stay here again; but my company paid for my visit so...
111444,motutoopua,01/18/2007,A lovely hotel right in the center of of Boston! Into the living room
111444,dcv1,01/02/2007,Mice love the Copley My wife and I spent the New Year weekend at the Copley Plaza. We arrived late on 12/29 and checked into room 218. Tired from the journey we showered and were ready to sleep; when my wife saw a rodent run from the wardrobe to the TV cabinet. At first I thought she was imagining things; but shortly after our little friend poked its head from behind the cabinet and did a number of mousy tricks. Horrified; my wife called the receptionist; who sent a member of staff to address the situation. The guy was lovely and his approach to mouse catching was rather comical. He was effectively trying to get the mouse out of its hiding place and into the corridor; in the process employing most of the reading material on the desk! Surely enough the mouse ran into the corridor 鈥?mission accomplished for the jolly chap from Copley Plaza; who proceeded to advise us to block the gap between the door and the floor with a towel to prevent mice from entering the room. At this point we realized that this had not been a unique incident for our new friend. My wife diligently followed his advice and had me look behind the furniture whenever we returned to the room. I never heard from Copley Plaza on the incident; not a word of apology or reassurance that hygiene was at the top of their minds. Maybe they are too busy maintaining the ornate decorum to address such minor details. It was a good thing that my wife and I had stayed in dives before while living in Asia; as we did not allow the hotel to spoil our enjoyment of beautiful Boston. We will go back to the city but not to the Copley Plaza!
111444,HuggyBearCat,12/31/2006,Great Hotel; Perfect Location; Beautiful City Just recently returned from a 5 day trip to Boston over Christmas. What a fantastic city; full of beauty. It reminds me of a smaller New York but the people were friendlier and the architecture is lovely.The Fairmont was a great choice of hotel. Ideally situated for getting around and set in a beautiful square. The concierge Jim Carey was very knowledgable and very helpful. The standard rooms are a good size and the beds are very comfortable; especially after a long day sight seeing. The hotel also has a mascot; a 5 year old black labrador called Catie Copley who is absolutely divine. You can take her for walks; arranged through the concierge. Thoroughly enjoyed my trip to Boston and would definitely stay at The Fairmont again.
111444,blocky,12/12/2006,loved the lobby Stayed at the fairmont copley plaza in december on a four day visit to boston; on arrival we met with a porter who was not impressed with us offering to help with our bags; we were embarrassed that they were so heavy but the porter obviously thought we were trying to get out of tipping him!! He was quite rude and abrupt with us over this.. Other than this we enjoyed our stay here; location is good in a nice area. The hotel itself is lovely the lobby is very plush; the rooms were a bit on the small side but service etc was very good; the hotel restaurant the oak room is nice for a formal meal.
111444,njr,12/04/2006,Needs a little work My husband and I just returned from a weekend stay at the Fairmont Copley. He had a conference there; so at the conference rate; the price of the room/quality of the hotel was good. I would not stay there for the full rate.The lobby is huge and ornate. It was festively decorated for Christmas. Several companies were having their holiday parties there both nights in the rooms off the lobby; which meant we had to navigate through large groups of smokers outside the hotel and smaller groups of somewhat intoxicated partyers inside the hotel.Our floor was a non-smoking floor; however; the smell of smoke managed to work its way upstairs so that our hallway smelled like smoke. I agree with a previous poster about the lack of shelves/drawers to put belongings and clothes. The bathroom was a nice size; but I though the towels were poor quality. The gym is on the 1st floor with adequate equipment. It's rather small and one thing I thought was odd was that there was no bathroom. The room is too small for a bathroom; but I figured there must be one next door. When I asked where the closest bathroom room was; I was told downstairs in the lobby or up in my room. It just seemed strange. My last complaint - the costs of in-room internet access ($13 or $14) and the charge for use of the computer in the lobby; but the kicker was that to print something out there is a $1.05 charge per sheet of paper. $1.05 per sheet of paper???? Please. I recently stayed at a Marriott Courtyard in San Francisco and there was free wifi not only in the lobby but in the hotel rooms. urthermore; I needed to print an important document and they printed out the entire 22 pages for FREE. I don't want to be totally negative. The location is great if you plan to shop. Also; the concierge and front desk staff were friendly and efficient. I've stayed at several Fairmonts and am usually wowed by my stay. This didn't quite live up to my experiences at other Fairmonts.
111444,travellinghopefully,12/02/2006,Perfection We stayed at this hotel after having a disastrous experience at another Boston Hotel and being forced to move at 6 in the morning. What a pleasure the Fairmont is! They found us a room at 6am; in fact; stayed on the phone with me until they were sure there was a room ready! The room was beautiful and huge by any standard; the amenities elegant and the service impeccable. We stayed on the club floor for a few dollars more and it was well worth it. From the incredible buffet breakfast (lox; fresh pastries; eggs; yogurt; fruit; homemade oatmeal and more!) to the free wireless and the beautiful lounge; we felt pampered and cared for. The concierge anticipated our every need. The lobby is spectacularly gorgeous; and the location flawless. Ths is a wonderful wonderful hotel; up there with the best 5 stars everywhere!
111444,PaneintheGlass,11/30/2006,Where Everybody Knows Your Name.... Boston Symphony 1-Br Suite
111444,Hove1,11/20/2006,Boston Delight I must say that I really couldn't fault the hotel; service or the room. We stayed 5 nights in November and I would recommend staying on the fourth floor (executive floor). It may be more expensive; but if you want extensive continental breakfast each morning; hors-d'oeuvres between 5-7pm; endless take out coffees (saved a fortune!); soft drinks (alcohol is an honour bar system); 3 private lounges; internet access and cookies for bedtime; its all included and worth it. The hotel can become a little busy on the main floors as often there are conferences taking place; which makes having 3 private lounges well worth it for a bit of rr (rest and recovery). The hotel is perfectly located for Back Bay (shopping) and Beacon Hill (historic architecture) and is directly near the entrance to a Shopping Mall (Neiman Marcus; Gucci; Vuitton; et al) if the weather is not on your side. I would not hesitate to recommend this hotel; but upgrade to the fourth floor; you wont regret it.
111444,kell113,10/20/2006,Great! We stayed at the Fairmont for 5 nights in the middle of October. We were upgraded to a Deluxe corner room on the 6th floor. It was a very spacious room with a fake or use to be a fireplace. The beds were great and the room was very quiet.The location of the hotel is probably the best in the city as far as I'm concerned. Major shopping and transportation subway is right at your doorstep.We mainly found restaurants near the hotel that we could walk to. If the weather is bad you would need a taxi...but beware. ... The taxi drivers in Boston drive you completely AROUND everywhere until they get an expensive taxi ride. We were ripped off about 4 times. Especially from the airport and going to the North End for dinner one night.Weather permitting; you can walk to Funeul Hall in about 20 minutes and I would recommend doing so. You see a lot of sights along the way. We also took the subway to Harvard and it was a piece of cake. Harvard was beautiful and we spent several hours just meandering around. Restaurants: Joes American Grill over On Dartmouth Street just a few blocks from the hotel. Very nice place and fairly inexpensive food for lunch or dinner. Smith and Wollensky in the back bay for steak. Beautiful and historic castle. We asked to see where they hang and age the meat...amazing! Great meal! We ate lunch at Stephanie's on Newburys and wasn't very impressed. We had Davide's for Italian in the North End and it was our most expensive dinner...but not worth it. The concierge recommended it. We had dinner at Legal Seafood and that was very good. We walked down to the Funeul Hall for lunch one day and that was fun! Skipjacks for seafood and cocktails. Very lively place......popular..make reservations. They have Miller Drafts for $2.00.....one half block from hotel.The Duck Tours looked fun but we had done a tour our prior visit. I would have liked to take the boat out to Cape Cod one day...just not enough time. 90 minutes to get there. Wanted to go to the JFK museum as well.......subway route....but we planned on going in the afternoon and ran out of time so go in the morning.There is a starbucks right next door to the hotel; but you can get a coffee pot in your room with coffee for your entire stay for $10 total. There is a 7-11 or Rite Aid across the street to buy water and a liqueur store next door to that if you want to buy beer to have in your room.
111444,horseneck,10/19/2006,Nice above average hotel in Boston.... Had a party at the Fairmont; booked 2 rooms. Unless you get a great deal on the rate; it is expensive for the regular rooms. I have been here before; only stayed in the average rooms. I would like to see if the club floor or suites were outstanding. The rooms tend to be nice; the bathrooms are tiny. There is no coffee machine; and no coffee sold in the lobby; so room service is the only option; or go out to get coffee. The 2 pots of coffee serving 6 people; was 50.00 plus tip. That is a lot for coffee; got a whole breakfast delivered on linen with flowers at the Ritz Boston for less. 40/nite to park; valet never got my luggage out; a few problems but close to T; Pretty location; great resturants around. Liked this hotel better than the Copley Plaza Hotel; but not as nice as the Ritz Boston Common.The lobby is average; nice old bostonian bar; very elegant; but pricey. Nice location on Copley Square. The Door man/ Bellman? was helpful getting a gang to the North End for dinner.
111444,New2it2000,10/11/2006,Heavenly My daughters and I stayed at the Fairmont Oct. 7th; 2006 for 3 nights. The rooms were spacious; clean and comfortable. The beds are to die for. Front desk was very accomodating. Requested to change room from 1st floor because of smoking rooms nearby. I was on the 6th floor the next day and they took care of moving luggage and all. Front desk is wonderful! This hotel is the perfect location to all shopping and subway. When I return; I will stay nowhere but here. My only complaint is the Oak Room. I ordered a Stoli Cosmo and it cost me $17.00. That I will NEVER do again. UGH!
111444,GeorgicaPond,10/09/2006,A lovely night I spent an absolutely lovely night here last week and recommend it highly.I had booked through Priceline; and it was the first time I had ever used their service. I was only staying one night; I was arriving late; and I was willing to take a gamble. Smart gamble it was indeed! The drawbacks were these: I was given the smallest room at the hotel; but it was still extremely comfortable for one and beautifully appointed to boot. There were no views as it faced buildings on both sides; but since I was only staying one night; I didn't care; and it was blissfully quiet. There was no dresser and thus no drawer space (although again; one night; who cares); the bathroom was small (but it was comfortable and had good amenities); and one of the two phones in the room didn't work. On the plus side was absolutely everything else. I arrived just before 11pm. The hotel was still fully staffed; and every single person that dealt with me; down to the room service attendent; was absolutely lovely. The restaurant had closed so I called for room service at 11:30. It arrived in less than 15 minutes; piping hot; and; surprisingly; was actually extremely good. The mini bar was well stocked; and a half bottle of a wonderful red wine that is one of my favorites at home was among the choices. The room was beautiful....almost like a small luxury hotel in Paris. The wireless internet worked perfectly even though the hotel only guaranteed wireless in the lobby. They graciously allowed me a late check out even though I was leaving on a Friday that was the start of a busy holiday weekend.I would stay at this hotel again in a heartbeat....although I would choose a larger room if I were staying longer than a couple of days or if I were to be more than one person. Let me just reiiterate though that I was in the smallest room the hotel offers (because of my price choice) and that their average double rooms are probably more than comfortable for two. I liked everything about the Fairmont Copley....the location is perfect; the hotel itself is quite beautiful and has a lot of old world charm; and the staff are just terrific. Of the many places I've stayed in Boston; this is so far my favorite.
111444,MannyL,10/09/2006,Very nice stay I should preface this by noting that we used Rewards Points to pay for our stay; so the only cost to us was the parking.We chose the Fairmont because it was part of our points package and it was within walking distance to the Wang Theatre (about 15-20 minutes). As well; they also welcomed our dog.The valet and doorman were nice and friendly when we drove up. And we were very pleasantly surprised with an upgrade to a king suite when we checked in; so the visit got off to a great start. It was pretty busy in the hotel at the time - looked like there was some sort of seminar or something going on - so it took a while for the few bags we had to make it upstairs.The room was excellent! The bathroom was very spacious - two smaller rooms (toilet/bidet/large shower stall in one and vanity and large tub in the other) - and the rest of the room was very large (spacious enough for the king bed; a couple of bedside tables; the armoire; a couch; a bench at the end of the bed; a coffee table - you get the picture). I did check out the fitness center - it was small; but seemed to have the basics - 2 or 3 treadmills; a couple of eliptical machines; a good stack of weights; as well as a universal. The equipment looked pretty new. It appeared to be very clean and well-maintained - just as the rest of the hotel appears to be.We were in and out of the hotel and the staff was always very friendly/helpful the few times we had questions. Our only complaint was that the shower stall ended up leaking water profusely on the floor - I felt bad about it and we cleaned it up as best we could and left the towels in the tub.According to our bill; the hotel would have cost $260/night; which considering it's a four star; nicely located; and the room was actually a suite; probably isn't too bad. (We'll be staying at the Onyx soon; which will cost us more.) Money permitting; I wouldn't hesitate to stay here again!
111444,bnesstraveler,10/08/2006,Give me a brand new Marriott instead Fantastic lobby and downhill from there. This is one of those hotels that charges you every chance they get. Another reviewer cited the $7 bottle of water. What he forgot to mention is that it really is $7+tax+a 10% restocking fee. I travel a lot on business and have never heard of a restocking fee.Cha-ching.You want a coffee pot in your room? You know; like Courtyard's routinley supply. Well that coffee pot's gonna cost you $10 per night. Cha-ching.How about hi-speed internet service? $13.95. Cha-ching.And after all those charges; all you ahve is a small room in a tired old hotel.Give me a new Marriott any day.
111444,burke140,10/05/2006,short business trip - absolutely beautiful hotel! Stayed here for one night on business the week of 10/2. The attention to detail of this hotel is one of the best I've ever seen. Room was clean and comfortable and the food was great. Couldn't have been a better stay.
111444,EMBguy,09/30/2006,Nice Lobby; Tiny Rooms! The service at the hotel is first rate; location is superb. But if you are a businessman or family looking for comfort and space.... this is not for you.The lobby is massive; lush; and well appointed. This image begins to deteriorate when one walks into the cramped elevator; and dips further as musty odours waft you towards your tiny room. I'm sure you can pay for a sitting room and all; but I didn't and the room is so small that you almost have to squeeze by the foot of you bed to get to the bathroom. If you want to watch TV; there is no 'sitting room' style chair even. You either sit on edge of your bed; or lay down and watch it at an angle. Like most 'old lady' hotels (with apologies to any elderly women); the money has been spent in the lobby for those touring it's historical significance vice business style amenities for those staying there. A final kicker - 7$ for a bottle of water in the room - come on!.As with many who travel constantly; please.... book me at the Courtyard Marriot or equivalent next time! Likely cheaper for the company; and more practical!
111444,KTheTourist,09/27/2006,Superb Superb hotel in a superb location! We had a beautiful room with its own sitting room. From the moment we walked in to the moment we left we were treated so well. The concierge and bell boys were unbelievably helpful. The icing on the cake is Catie Copley; the hotel's very own Canine Ambassador (complete with her own business card!). She is absolutely gorgeous and it was a treat to take her to the common for a walk. To sum up; an elegant and stylish hotel with superb customer service. I wouldn't want to stay anywhere else if I went back to Boston.
111444,cbird4000,09/17/2006,Outstanding Service The service and accomodations were terriffic. Every interaction with staff was warm and friendly. From check in to room service to valet and bell everyone smiled and many times used our names. The location is perfect.
111444,thevostok,09/05/2006,Great Stay @ The Plaza We started our tour of New England with a 2 nights stay at the Plaza. When we arrived the staff were very obliging and made us feel welcome.A deluxe room on the third floor was beautifully appointed with quality furnishings and superb beds. Bathroom was also nice; if a little on the small side. Some traffic noise could be heard but this wasn't too much of a distraction.The hotel is ideally located near Newbury and Boylston streets; and the Prudential Centre for great shopping. A Starbucks Coffee is just around the corner for breakfast!Would definitely stay there again!!!
111444,sticklegs,08/31/2006,Perfect on the Gold Level My husband and I stayed 5 nights at this hotel to celebrate our 35th wedding anniversary. We booked a room on the Gold Level. When we checked in we were told we had been upgraded to a signature room. The room was very large and overlooked the square. We were personally shown to our room and on the table was a bottle of champagne and fruit and flowers which we thought was a lovely touch. Being on the gold floor gave us access to all the lounges which were beautifully decorated. Breakfast was complimentary and so were soft drinks; tea and coffe all day. In the evening there were tasty snacks put out. Some of the days we ate so much we did not need any dinner! There are only about 56 rooms on the gold floor and this gives you the idea that this is a hotel within a hotel. The lounges were very relaxing to come back to after a day of sightseeing. I must say that if you did not stay on the gold level there are no lounges in the main part of the hotel. Although there is a very nice bar and restaurant which we tried. If we went back to Boston we would stay there again; but only on the gold level. If anyone wants any more info let me know. My email is ruthlfraser@hotmail.com
111444,cburrell,08/25/2006,Great Hotel slap bang in centre. Good for City Break More photos
111444,Lisi1,08/23/2006,Every moment was Fantastic!!!!! We recently spent 1 week at the Copley with my 3 children all under the age of 7. We were in Boston celebrating my Fahter-in-laws 70th birthday; we celebrated in the Oak Room at the hotel. The Copley staff went above and beyond. Every staff member we interacted with from making the arrangements; to the door man; to the waiter who served our party were courteous and efficient. The food the evening of the party in the Oak Room was outstanding. The rooms were spotless and spacious. The location is the best in boston; walking distance to tons of activities and a 30 second walk to the T subway. This hotel is well worth the trip to Boston!!!!
111444,steph66,08/12/2006,Beautiful hotel We stayed at the Fairmont for 5 nights with our 4 children. We had connecting rooms. One was a King and the other 2 Queens. Beautiful lobby. Our rooms were at the end of the hall. Very queit. The bathrooms were updated; our rooms were very large. The kids room had a fireplace. The minibar is very expensive as you would expect. No problem because there's a 7-11 and CVS right down the street. Stop there on your way back to the hotel. We booked thru the hotel and asked for the Summer rate. I had to ask several times for the special rate. They first quoted me 429/night. We ended at 269. Still expensive but much better. Very well located; close to the T; we even walked to Fenway. Staff was helpful. I would stay here again.
111444,DanioCal,08/01/2006,Fairmont was Fantastic Exterior
111444,bdeml,07/19/2006,Not worth the Price This hotel tries its best to be top rate; but its hard to justify your stay in the tiny room (called Moderate Room); and the average food. If you love old hotels that have been fairly well renovated you'll like it. One annoying thing is the mice. We saw one zipping along the floor in the restaurant at breakfast. Colleagues mentioned that the had one in their room before which would be considerably less entertaining than our single mouse sighting.There are other nice hotels in the area so you definitely have choices. There is a Hilton which was recommended to us.I'd say you could do better for your price than this place.Be sure to go to the Petit Robert Bistro if you stay in this area which was one great highlight to our trip.
111444,ATripAdvisorMember,07/17/2006,a fantastic hotel in a top location We just returned from a one night stay at the Fairmont Copley Plaza which included my two young children. I was initially concerned about this hotel being a good family hotel; but that ended up to not be any problem. The house dog Caty Coply makes most kids feel right at home. This hotel is gorgeous and easily accomodates families. We were upgraded to a room that included two double beds (extremely comfortable by the way) with a fantasic city view. I have no complaints about this hotel in any way; cleanliness; service; location (outstanding); amenities.. all was top notch.
111444,AECinSF,07/14/2006,Disappointing service for a 4-star hotel The room we were given; and the service we got; were not up to my expectations. I stay at 4- and 5-star hotels about 10 nights of the year; and am a member of the Fairmont President's Club preferred guest program. Every interaction we had with a staff member was unimpressive; from the mumbling check-in person to the distracted check-out clerk. No doorman was on duty when we checked in; nobody offered to help with our bags; and the concierge was unable to answer basic questions about the immediate Copley area.The door to our Fairmont Room opened right onto the bed; with no vestibule or closet area to separate the room from the public hallway. The closet provided less than 12 inches of hanging space; and no trouser hangers at all. There were no drawers or shelves for clothing; anywhere in the room -- the whole armoire was taken up by the TV and minibar. There was no coffee in the room; although a notice in the minibar area said that we could have a pot and supplies delivered for an additional cost! The bathroom was minimal; with a shower over the tub surrounded by a fabric shower curtain (which; of course; blows in on you as you're trying to relax) and no robes. Toiletry amenities were basic but decent; and actually smelled pleasantly of citrus and herbs. But still; for a 4-star hotel; I expected a better setup.The TV in our room was malfunctioning; turning itself on at will. We tried to unplug it; but the armoire was too heavy to move. We turned down the volume; closed the doors; and threw the bedspread over the armoire to hide the light that was coming throught the door. The next morning; we asked the front desk to have it fixed. Maintenence left a note saying that the problem was resolved; but it wasn't -- we were awakened at 2am by the TV turning itself on at full volume! Needless to say; we weren't very happy the next morning.We left for our day out at about 8am; and left the please make up room sign on the door. When we returned; exhausted and ready for a shower; at 3:30pm; the room was still just as we left it. We called housekeeping; and the person who answered actually lectured us that we should KNOW that they have until 4pm to make up the room. (Are we psychic?) We asked them to send up towels so that we could shower; 30 minutes later; they hadn't arrived; so we called again. 20 minutes later; still no towels. I went out into the hall; found the abandoned maid's cart; and got them myself.The maid finally came to our door a few minutes later at 5pm; asking to make up the room. We told her that we'd like her to come back in an hour or so; after we left for dinner; and she sighed and stamped off. We took our shower; and came out to find a little sorry you didn't want your room made up notice slid under the door -- infuriating! When we called the front desk and explained what had happened; and asked them to please send someone up in 30 minutes to freshen the room; they gave us all kinds of flack; and finally agreed to only change the sheets and towels.The location on Compley Square is fabulous; and the bed was comfortable -- but those are just about the only things I can think of to recommend this hotel. I'd rather spend less and stay at the Marriott across the street; at least then I'd expect minimal service.
111444,ATripAdvisorMember,07/14/2006,Noisy and needs updated Arrived at Hotel after having a terrific stay at the Fairmont in Washington DC; from the outside; thought; yes this looks promising; although once inside it is a different story. Yes the foyer is very grand; but the rooms are a different matter. Upon checking in we asked for a quite room; with a view; and when we explained that we had just come from the Fairmont in Washington they very kindly upgraded us to the 4th floor (GOLD FLOOR) - we thought great.!! When we were shown to our room we were shocked to find a REALLY REALLY small room; a bathroom which needs updated and a droan from the air-conditioning vents just below our room; as for the view it was the side of the building next door!! We were not happy and immediately asked to be re-located; only to be told the hotel was fully booked and they could not do anything until the morning. So a sleepness night was had.Give them their dues they moved us in the morning; to a room which was a good bit bigger; not huge - but the noise was just the same.- it really is loud. We were told that was part of living in a city.Given that we have stayed in a couple of Fairmont Hotels around the world - I would not put this hotel in the same league - needs updated and more attention paid to detail.The only good thing to come out of our stay was that on the fourth floor you have access to a lounge with complimentary breakfast; drinks anytime etc.
111444,lass,07/08/2006,Repeat performance Have stayed here about 10 times in the past two years and feel like I know the place well. I would agree that certain house keeping issues are a concern at the Fairmont. When I arrived on this last trip; I found an old dust mop right in the hallway off the elevators (one of those yellow feathered things) and on my first day there; maid service did not show up until about 3:00. In addition; on my final morning; I had just stepped out of the shower and into a robe at 8:30 a.m. when there was an abrupt knock on the door. Before I had a chance to say anything (I was all wet and listeneing to the Today Show while drinking my coffee); a woman unlocked the door and walked into my room. I was so shocked and surprised I could barely react as this has NEVER happened before. She was in a uniform but there was no cleaning cart with her- I do not know who she was but it was totally uncalled for. I would recommend bolting the door. I had just gotten room service for breakfast and had not thought to do so. It was strange. And room service trays are left in the hallway for WAY too long. Aside from that; things were fine. Catie Copley is now a huge celebrity and the kids all love her. It is sweet to see so many little ones running up to her. She makes the formaility of this place all more cozy in a way. Yes; the bathroom is a bit outdated and sometimes the sound level is poor; but something about the Fairmont keeps me coming back for more. It has amazing charisma and charm; and of course;the location is tops.
111444,ATripAdvisorMember,07/03/2006,For $84; I shouldn't complain...but MICE! Let me start by saying I know I should not complain about staying at this hotel for $84 a night; as I found them through Priceline (I never thought a hotel of this caliber would be on that site!) but soemthings just aren't right; even at that price. When I arrived; there was no one to greet me and I struggled with my bags to the desk. I asked for an upgrade (and I was a little upset about having to lug my bags) and they put me on the Gold Floor...what a treat and it made me immediately forget about my poor reception! The room was ok; but the lounge and the service in the lounge was great; as well as the food. Would I spend $300+ a night to be on the Concierge Floor; the normal rate;...no chance; would rather stay at the Ritz or Four Season. It was nice; but definately not great. But for $84 a night...it was a treat! The bathrooms was very small and not very clean...the hotel is just old and in need of a renovation/TLC as no one seems to care about dirty corridors; little tears and chips all over; chipped bath tub and peeling wallpaper. Nothing terrible; just not crisp as you would expect on a Concierge floor or at the Ritz/Four Seasons. But; the biggest issue was that I saw a mouse in the Oak Bar and also saw a mouse in my room! It was awful! I travel very frequently to city hotels and have never seen one in a hotel before! This would lead me to believe that they have cleanliness issues throughout the hotel and there were room service trays that stayed in the corridor for quite some time. I guess Mickey runs around looking for those leftovers. When I saw the rodent in the bar; I mentioned it to the waitress who basically shrugged her shoulders and said it is part of being in a big city...so I guess they had these complaints before. Would I go back? NO! Not with MICE! But if there were no mice and priced at $175 - $200 a night; I would consider it! I have heard great things about Jury's; right around the corner and will try that next time!
111444,physioT,06/30/2006,Nice but I've had better Our stay in Boston was not helped by rain; rain and more rain. My fiance had a conference at the hotel which was the purpose of our stay. We found the rooms to be of good quality although the bathrooms were a bit dated (tiles falling off in some places). The bed was nice and comfy; and the room was large. The maid service was so-so. One day; they didn't come till 3pm so we said don't worry (just give us the towels). No other hotel can beat its location though. It is directly across the road from a large shopping mall.
111444,SYDYYZ,06/19/2006,Fabulous hotel We stayed here for 4 nights in May and enjoyed every minute of it! The hotel is grand and the staff are most helpful. The check-in was a breeze and Jason (who checked us in) gave us a map and marked out all the various tourist spots and walks for us (even without asking!) Have not got service like that in other 5 star hotels we have stayed at around the world.The room was beautiful and had a separate lounge/sitting area - almost like a one bedroom apartment. The bathroom was well appointed with beautiful toiletries as one would expect from Fairmont chain. We were Fairmont Presidents members so had complimentary broadband internet.The hotel is close to everything - easy walk to Park Plaza; Boston Common; Symphony Hall; shopping centers and is in the middle of two metro stops. Highly recommended.
111444,crazyabouttravel,05/29/2006,You have to stay at this hotel! We just returned from a long weekend at the Fairmont Copley and I could not be more relaxed! We stayed on the Gold level floor (4th floor); which I highly recommend. This floor receives amazing catering- deluxe breakfast; a stocked kitchen with water and soft drinks that are out all day; your own concierge and evening appetizers- all included in the room price. We also loved Jim Carey- he is the main conceige over the entire hotel and really knows Boston and helped make everything happen! He got us tickets to the Red Sox game- 5th row behind 1st base! Also; we loved Catie the Ambassador- very sweet and obedient. The Oak room is a must as well- amazing food and wine! You have to stay here if you are going to Boston- it feels local and authenic; while surrounding you in the lap of luxury!
111444,HelloFromBoston,04/15/2006,What a great place We stayed here Saturday April 8th for our 15th wedding anniversary. It was terrific. The room was sparkling clean and lovely. The hotel sent up a bottle of bubbly and a big box of Godiva truffles for our anniversary...very very thoughtful ! We had drinks and appetizers at the Oak Room....we think its the best upscale bar in Boston..the service was awesome and the food and drinks were fabulous...we could have stayed there all night !Everyone was so nice...including that cute little dog in the lobby...her name is Katie Copley I believe ?I would stay here again anyday anytime...we hated to leave ! We booked the room on priceline and paid $129 for the night...What a steal !Love love love this place !
111444,Mendozas,04/06/2006,Beautiful Hotel! Great Location! Great Price! My husband and I stayed at this hotel for President's Day weekend. We booked this hotel through Priceline(--) for $85 a night! Standard rates were $209 a night that weekend. Booking through Priceline did not compromise the quality or the service. It was a beautiful room and the hotel has a lot of charm. The green line T stop was a block away and a shopping mall is across the street. A 24 hr CVS is located next to the T stop for late night snacks. It was the perfect stay. The location was unbeatable and I can go on and on about the price! Book here without reservation.
111444,ATripAdvisorMember,04/02/2006,Great stay in Boston! A beautiful hotel in the heart of Boston! The location is great--perfect for exploring Boston. The staff was very friendly and helpful. They are a very busy staff but always had time to answer questions and take care of us.Our three year old granddaughter was with us and immediately fell in love with Catey; the hotel's very mellow black lab. We signed up to take her for a walk--or so we thought--Catey has her own agenda and route and introduced us to all her friends (human and dog) along the way. A hilarious experience!We only hope we get to experience the Fairmont Copley again soon.
111444,NAB68,03/30/2006,perfect but pricey The Fairmont is a very elegant and impressive hotel. Every memeber of staff was always friendly and attentive. I had a lovely deluxe room with huge bathroom. The location was brilliant and the city is very easy to walk around. Only reason why I didnt give 5* is the price of the extras i.e water in my room $6!
111444,ATripAdvisorMember,03/27/2006,AMAZING STAY!!!!!!!!!!!!!!!!!!!!!! I stayed at the Fairmont recently with a group of 12. It was my daughter's birthday and she ONLY wanted to stay at the Fairmont. (of course I brought along 3 of my adult friends!!!) We had an AMAZING experience from check-in; to dealing with Pascal at the concierge desk who drove the girls to a local restaurant on Newbury Street in the hotel's London cab; to the excellent accomodations; service etc....The staff; rooms; food and service make this hotel my pick any day of the week!!!!!!! You can BET we will be back!!!!!
111444,Rayraypak,03/19/2006,Wonderful Hotel Stayed for three nights during March; and service was excellent for the most part. Alex at the front desk was not very helpful and quite cold. However; the rest of the staff was superb. We got a corner deluxe room; which was quite spacious with classic New England decor. We took a look at the fairmont room; and it was really small. The hotel is beautiful in the old world tradition; similar to the Waldorf in New York. You really feel like you are staying in a part of history. The gym is the size of a small room/closet with very few equipment. There is a Boston Sports Club across the square. The location of the hotel can't be beat. The Copley T stop is central to everything. Newbury St. is a hop away; and plenty of inexpensive to expensive restaurants within walking distance. The neighborhood is safe and charming. Overall; an excellent hotel and would stay again.
111444,ATripAdvisorMember,03/04/2006,Mouse in the house! I was at the Fairmont Copley for a large conference this week-after staying at the Fairmont Hamilton Princess and having an awful experience I thought I would try again..one last time. I was promised by the reservation agent that I would have a wonderful stay at the Fairmont Copley. Well....reservations agents should not make promises. I have stayed there for four nights and have the following comments. I stayed in a duluxe double with a view of Copley Square. The only window in the very large room looked out over Copley was so small I could only see the Square when I was in the bed closest to that little window and leaned out to see. There was also a very large brown stain on the floor by a bed that had not been removed. They did just do a large renovation but the paint had already started to come off the ceiling above the shower curtain (that wouldn't fit around the whole shower ...brrrr) there are cracks in the paint around the crown moldings and the insides of the closet was old and tarnished from the wooden hangers hitting the wall a clothes were taken off.1. Service: My resfreshment basket was totally empty for two days. On the third day the stocker came into my room while I was working on my laptop without knocking on the door and breezed into restock. At check out I noticed I had been charged very high amounts for the refreshment center though I had not used it (since there had been nothing in it). So either one of their employees is taking things and charging it to the customer; or the last customer who was there took everything from it when they left and then by the time the stocker came in to count what was missing a new customer (me) had been there for three days and was therefore charged! In some hotels I have seen a weighted system where as soon as someone grabs something from the basket or scale it will be changed to your room if not replaced within 60 seconds. (Wynn Hotel; Las Vegas)2. On the last two nights of my stay a little mouse came right under my door (there is a two inch gap that allows hallway light or mice to get in) I called the front desk who seemed quite surprised and then a maintenence person decided to mosey on up a half and hour later. He then returned with traps with peanut butter and placed them next to my shoes in the closet and under the safe. So the mouse came back the next night to pay me a visit and didn't seem to pay the traps much bother. 3. Katie Copley the resident Black Lab does have a bit of an attitude (as reported in another one of your member surveys) and didn't really seem to care that I was trying to pet her. She just looked away. 4. Working in your room. I had a lot of work to be done which I thought could be done in the privacy of my room-yet during the day there seemed to be staff member after staff member coming in and out of the room (some not even knocking) like it was grand central. It was a very noisy environment to work in. The doors do not have spring hinges to keep the heavy OLD doors from slamming behind people as they come and go and the staff seem not to care about letting their customers sleep at night when noisy radios are blasting with security and housekeeping/staff are yelling back and forth to eachother in the hall while cleaning. 5. Compensation- I did complain about the mouse and the issue of the refreshment bar not being stocked; and me still getting charged for the whole basket and I was told that I would not be charged for the refreshment baskets; and would be given a nights stay and my phone calls would be taken off my bill. I felt this was nice. She also said that she would put me on preseidents level (which I think is open to all) so that was helpful and she was very pleasant.6. As I have read comments from customer reviews and have stayed in now two Fairmonts (Hamilton Bermuda and Boston Copley and about to stay at the Queen Elizabeth in Montreal-but the reviews are awful) I am unsure as to whether or not I would be staying in a Fairmont again. There seems to be a constant problem with staff; customer service; cleanliness all for the amount of money people have to pay to be a part of a large and historic hotel company. The legacy aspect of this company seems to be lost in the big business of what seems to play a larger role in the Fairmont Legacy at this point. As big business becomes more and more important these days the historical legacy of an iconic hotel industry will soon be lost and it is the customers and the old hotels that are being forgotten.
111444,SarahMpls,02/19/2006,Excellent Hotel; Excellent Location - Recommended This is one of the best hotels I've stayed in. The rooms are large and beautiful; very clean. This is a great location in the city; walking distance to shopping and many great restaurants and only one block from the subway. Choose your room carefully - the rooms facing the interior courtyard overlook a rooftop and airconditioning; and have very little sunlight. The rooms facing the street are large; bright and beautiful. Staff is helpful and kind. The lounge offers some of the best drinks and jazz music. I recommend this hotel for vacationers and business travelers. EXCELLENT hotel!
111444,ATripAdvisorMember,02/11/2006,The staff and management of this hotel are the best in Boston by far!! This is a four or five diamond property in the heart of Boston. The views are not the best; but you are in Boston for goodness sakes. Are you gonna want to stare out of your room the whole time? The staff met my every need immediately upon request. Upon entering you feel transformed into the Renaissance that is Back Bay in Boston. Fairmont never dissapoints and this is no exception.
111444,TLBobby,02/06/2006,Great Hotel - Highly Recommended We just returned from a most enjoyable 3 night stay at this plush hotel. The location is superb - in the fashionable Back Bay district of Boston; just off of Newbury Street which has numerous upscale shops and restaurants. The hotel is a 10 minute walk From Bostom Common and The Public Gardens; and 15-20 minutes from Beacon Hill.Common areas are very lavish and elegant. Rooms are extremely large - request a signature room with a view of Copley Plaza. Our room was atleast 50% larger than typical hotel rooms. Very beautifully furnished and very quiet.Hotel staff is outstanding in every respect. Very accomodating and helpful. Superb service at every turn.
111444,ATripAdvisorMember,12/22/2005,Perfect Hotel in Downtown Boston We just returned from a five night stay at the Fairmont Copley. The location of the hotel is excellent- dining; shopping at sight seeing are all within easy walking distance or a quick ride on the T. Our room was clean;and spacious; bathroom was elegant. Overall our stay was very relaxing and enjoyable.We lived in Boston for five years and moved away a few months ago and this was our first time back. I had read various reviews and at the time the Fairmont had the least negative comments;that and it's ideal location prompted me to then find the best rate. I found a very reasonable rate on the hotel's website; although I had to prepay. Upon arrival I was informed that I was upgraded to a deluxe room :)Upon departure if you valet your car I would allow 15-20 min or so for them to retrieve it. In addition; when checking out the there may be a slight delay if many people are checking out at the same time so plan according. Call the bell captain 15-20 min (just to be on the safe side) before you leave if you need help with your luggage.If you are concerned about outside noise; I would recommend an interior room. It was so quiet- you wouldn't guess you were staying in downtown Boston. The rooms that face the street are on the T line; and there is quite a bit a traffic that passses buy so it tends to be a little loud. Just a comment on a previous review-The Oak Bar at the Fairmont is very popular so reservations would be a good idea. Also it is quite fancy so proper dress is suggested. eg. no jeansThe location is great- CVS is right across the street; Starbucks and the Copley T stop (subway) is less than a block away.Here are a few of my favorite places if you need suggestions on places to go while you are in Boston.Fanueil Hall Houston's Naked FishNorth End Mike's Pastry Modern Pastry (ricotta canoli- yum!!) Brunch with Outdoor Seating (for summer) Joes American Cafe The Living RoomCopley/Downtown Top of the Hub at the Prudential Building (just for drinks- and a fabulous view of Boston; dinner is ok and a little overpriced) Atlantic Fish Company Stephanie's on Newbury Whiskey Park (at the Park Plaza Hotel) Finale's (for dessert- try the creme brulee or the molten chocolate cake; also at the Park Plaza Hotel)Hope you enjoy your stay at the Fairmont- we're definitely staying there when we return to Boston.
111444,ATripAdvisorMember,12/09/2005,Grand Dame or Old Bag? As a Fairmont President's Club Premier Member; we were upgraded to a 950 square feet Park Suite. Space is nice; but age of the hotel showed. Dings; dents and the only internet access was at the desk in the bedroom with none in the living room meaning that I would awaken my wife early in the morning to get any work done. Bathroom has no forced air heat or a/c outlet and; with 20 degree weather outside; it was pretty darned cold. Housekeeping great; however; and empty fridge in pantry was nice. Service personnel; other than the Oak rooms (see below); are outstanding; but the resident Labrador Retriever; Catie; has a bit of an attitude (strange for a Lab!)The Oak Room and Oak Bar are another story. Waiting 15 to 20 minutes for a drink in the Oak Bar most nights was such a hassle that we bypassed it. Dinner in the Oak Room was ok; but not spectacular and the table was too small for all the plates. Gave up on breakfast Sunday morning as it took 10 minutes for someone to take our names and to inform us of at least a 20 minute wait. Decamped to the Westin Copley Place and were seated at once.Monday morning breakfast was outstanding in quality; but non-existant in service. Muslim Steve Martin in a busboy named Mohammed; who informed us 10 minutes later; that he forgot our request for cream and did not replace the cold coffee with hot. Waiter was slower than molasses in January and about as enthusiastic as a dead fish.Bottom line is that if you want a Grand Dame with a long history and a name; go over to the northwest corner of Arlington and Newbury Street and check into the renovated and refreshed Ritz-Carlton where you can have a heated bathroom; a drink on demand and breakfast that can be served in under two hours. The Fairmont (former C.P. Hotels) properties in Canada are better managed than most of them in the U.S. Chicago being the outstanding exception. No more; no way; never again and sorry to say it.
111444,fjpanda,11/27/2005,A wonderful weekend at Fairmont Copley Plaza We enjoyed every moment at the Copley Plaza where we celebrated our 3rd wedding anniversary. Everyone of the staff was helpful; friendly; courteous and professional..the valet parker; the doorman; the guest registrar; the bellhop; the room service waiter and the concierge. The bedroom and bathroom were recently renovated and very elegant. The bathroom had both a beautiful tub and a separateglass/tile shower. Previous reviewers have stated that the mini-bar is expensive as is the room-service breakfast. It's true; but the charges are the norm for any hotel in this class and price range. You can simply choose not to use them. The quality of every aspect of the hotel and the professionalism of all the staffwill keep us coming back in the future and we would recommend it to anyone without any hesitation or qualifications at all.
111444,Gusfenton,11/14/2005,Great place to spend a few days!! Just returned from spending three glorious days at the Copley Plaza and were impressed from the moment we arrived and entered the extremely grand lobby area. We were part of a group of 40 travellers and others in the group complained that the rooms were small but we had no complaints; with a spotless and very spacious corner room with two queen beds. The bathroom was marble and again with all the mod cons. Try to get down to breakfast early as the Oak Room isnt particularly large. Service can be fairly laid back and the waiters dont seem to cope so well when things start getting busy.No other complaints and we found it the perfect luxury base for a city break. Its also ideally located for all the shopping malls and attractions that Boston has to offer.
111444,ThelmaLouise,11/10/2005,The Fairmont; Boston; Elegance Personified. Reception
111444,debbierich,11/07/2005,Wow!!! WOW!!! My daughter and I spent the weekend at the Fairmount Copley Plaza on the President's Club Floor. WOW!!! This hotel has so much class and grace. The bed was the most comfortable ever; including my own at home. Our room; basically a standard room; was huge; which is nonexistent in the newer chain hotels. The bathroom had been refurbished with beautiful black marble and had every toiletry provided; top of the line. We had a beautiful view of Copley Park from both the bedroom and the bathroom. The hotel is conveniently located adjacent to a lot of shopping and restaurants; but being on the club floor with the snacks and beverages; we only ended up eating out twice. The staff is usually what give a hotel it's character and the staff here is first class all the way. Treat yourself and plan a visit!
111444,Ings,10/31/2005,What a disappointment... Well; I certainly had high hopes when I saw the lobby of the hotel - it was absolutely stunning upon arrival. Unfortunately the lobby (and the hotel's location) were the only things I can rave about.For $475 night; I expected a clean; non-smoking room....nothing extravagent; considering the Boston prices are so high...what I found upon arrival was pet hair on the chair / bed; and smoke wafting in through the vents of my room. The bathroom was exceptionally small (to the point where you couldn't really have any items on the sink; and it's tiny size could truly only accomodate one person). The shower was old and moldy...tile cracked in the bathroom...clearly not my idea of a recent renovation. I'd comment on the view; but there was none.After a call to the front desk; we were upgraded to the Club-level which meant a slightly larger bathroom; and a larger room. As the bell-man let us into the room; we discovered 8 pillows lying in the middle of the room. Was there a party going on prior to our arrival? The room was very dusty; and clearly hadn't been used in a while. There was still smoke drifting in through the vents; but not as bad.The Club level breakfast is quite lame...a few muffins and bagels and fruit. Honestly; the setting was nice; but the food was not noteworthy.Upon leaving I was told I couldn't have a receipt for my room (as it was paid for on my Corporate Expedia account). I have never had that experience before - they are always more than happy to print off a receipt for me. Now that I am home; I just recently opened my Visa bill; and gues what - another separate charge of $385 in addition to my Expedia bill. I am curious to see how long it will take them to straighten that out.Perhaps my visit was just a fluke; but be warned that the hotel is old; old; old; the rooms are not charming and have no view; and the bathrooms are the worst I've ever stayed in...if you must be in this part of Boston; do yourself a favor and stay at the Westin. It's by no means extravagant; but it's better than the Fairmont.
111444,ATripAdvisorMember,10/11/2005,Simply the Best! We have just booked rooms for our third visit this year to the Fairmont Copley Plaza. Staying there is reason enough to travel to Boston. The Gold Level is the best club level we have tried.The Gomes Family.
111444,ATripAdvisorMember,10/08/2005,The dame did not disappoint Last hotel of our holiday and what a treat. Despite manic Boston traffic and no available kerbside parking; the valet immediately took our car away; relieving us of a potential headache. We are labrador people and after nearly two weeks; were missing our pair; so my wife was delighted to be greeted by Katie the black lab at the entrance!Check in was excellent - fast and courteous. It has to be said that the staff of this hotel are maybe the greatest feature. We had booked a room upgrade; so were on the third floor overlooking the busy Dartmouth St. Being relatively high up meant that we were not disturbed by traffic noise; though - Boston drivers please note; your car will move without the horn sounding!What did disturb us though was the unasked for wake up call and the lack of apology for the mistake. Also; we were apparently below the hard floored club room; so noticed some heavy footsteps. Both complaints were well handled by the front of house management and; whilst a new room was offered; we didn't want to move.The room itself was very large and had comfortable seating; so beautiful for relaxing in after a long day walking the streets of Boston. The bed was vast and very soft - luxury. Again; the upgrade was worth it. The bathroom was a bit pokey and had no shelf space - strange in a luxury hotel.We didn't eat dinner in the hotel; but did enjoy their breakfasts. As with any hotel of this standard; not cheap; but served with exactly the right degree of formality. It was a real pleasure to walk in and savour the experience each morning.All in all then; a fantastic hotel and well worth another visit in the future.
111444,ronpats,10/05/2005,Excellent Stay The Fairmont Copley Plaza definitely doesn't disappoint. The service at this hotel was phenomenal. The rooms; while a touch on the small side; were very comfortable. The food in the Oak Room for dinner was excellent and the breakfast was very good; yet quite expensive. On day 2 we went to the Burger King across the square for breakfast. This hotel has a prime location; as you are a block from 2 different T stops for public transportation and within walking distance to Boston Common and Fenway Park.
111444,ATripAdvisorMember,09/24/2005,Grand Time In Boston @ the Fairmont The Fairmont
111444,AKLVancouverCanada,09/05/2005,great location and decor; but... I must say I was really impressed when I stepped into the hotel. I felt like I was in a European Chateau; with all the chandeliers and marble. Unfortunately; my feeling changed once I got to my room. The room is very small; so small the TV has to be put on the side wall (making it very difficult to watch); and closet only fits a few items. And the noise level is unbearable. I could hear the door slams and ice machine (although my room was a good 70 feet from it); not to mention the conversation of my neighbors. In addition; the phone was not connected even 1 hour after I checked in (I had to call reception to have it fixed) and the pay movie channel was not working the whole time I was there (2 nights). Overall; as beautiful as the hotel is; I would not go back again unless the paper-thin wall is fixed.
111444,ATripAdvisorMember,08/29/2005,Fairmont Friendly and Fantastic The Fairmont staff is truly one of the best around; from checking in to odd requets; they meet them with a smile. The new addition of the hotel dog doesn't hurt either; Katie is available for walks; jogs or just to snuggle. Drinks in the Oak Room is the perfect way to end a fine meal in the neighborhood. The drink list is fantastic with some funky creations such as The Blond Bombshell and the POPs martini.The rooms are spacious and impeccable. With views of the park; there is no better way to stay in Boston and experience the old world charm.
111444,milw,08/29/2005,Slam!!!!!!!! Everything was very nice except for the fact that the doors to the rooms slam VERY LOUDLY. If you are a light sleeper forget it once the maids get going in the morning.This place may also be a bit overpriced. Be careful.
111444,dressyouup,08/22/2005,Before you order a pot of coffee.... We had a great time at the Copley---a little too good a time---when our bill came--we had been charged over 200 dollars ----that was just the bill for the incidentals!!! There must have been a lot of hidden charges. Keep in mind we were only there about 10 hours for a one night's stay!!!Next time I order a pot of coffee I will read the small print.
111444,lalalee,08/19/2005,Not that great I was exicted to stay at this hotel because I heard it had been featured in some big Hollywood film scene. The lobby is very nice and the bar has atmosphere. We were assigned a smaller room due to a special rate from the UK; but when the concierge opened the door of the room it was already occupied. He was embarrassed and upgraded us to a deluxe room which was very nice. The small room was awful; the deluxe room was pretty nice and my special rate was not that cheap! The feeling in the hotel is not cosy or welcoming. We went to the hotel shop to buy a paper and the very rude American Chinese assistant accused my small son of messing up her shop which was not true. I told her off for being so ungracious. The breakfast room was also poorly staffed; we were served by a middle eastern looking waitor who seemed to have big chip on his shoulder; he was downright unfriendly and we waited ages for pancakes - my son's treat in the USA. In the end I walked out and had breakfast in another hotel. I would not stay here again due to the strange atmosphere; bad staff and impersonal feeling. A disappointment.
111444,janeavril,08/04/2005,Pretty fancy We got an excellent rate here through a last-minute package on Northwest Airlines. I probably would not have been willing to pay the rack rate at this hotel; but if you can get a deal it is definitely worth it.Pros:1. LOCATION was fantastic. Right across the street from Copley Place (shopping mall); Trinity Church; and Boston Library. About a block or two from Newberry Street and Boylston Street; where you can find great shopping and restaurants. Also a T stop was a block away; literally a 3-minute walk.2. HOTEL staff was very friendly; lobby was beautiful; rooms were clean and nicely decorated.Cons:1. AGE of the hotel was a con for me; although I'm sure a lot of people would find it charming. It is very nicely kept up; however the Fairmont rooms are small (reminded me of European hotel rooms) and there were some things; like a fan in the bathroom; that I missed. Also our view was non-existent; although I'm sure there are rooms with really nice views. Also; I find feather pillows extremely uncomfortable; but I know others love them; so it's a matter of taste. 2. One thing that happened to us- upon turning down the bed our first night to sleep; I found this strange stuff on the inside of the sheet. I looked like dark cracks; but when I looked closer; it seemed like little clumps of hair. I called the front desk and even though it was late; they sent someone right up to change the sheets. The guy who came up said that was from ironing. I didn't really buy that; but I really didn't know; so I let it go. The important thing was that they tended to my problem immediately without question.
111444,goliathtn,08/01/2005,Great Locations for the 4th of July Found a great rate and enjoyed our stay due to the location; but was quite suprised at the work that was needed on this hotel. I have stayed at other Fairmont properties and this one isn't at the same level. Don't get me wrong it isn't a holiday inn; but if I hadn't found such a good rate at this hotel and had paid $350 a night I would have been extremely disappointed. The rooms were nicely appointed but the hallways were dank and smelled of mildew. The public areas are nice but some need work. The biggest advantage was its proximity to the festivities during the 4th of July. I will stay here again if I can find a decent rate.
111444,intowntraveller,07/31/2005,One of the nicest rooms I have stayed in for quite some time... I planned an impromptu trip into Boston to spend time with my daughter. I booked the room two days ahead of time on Priceline - this gives one access to the Fairmont Room category (king or queen bed / smaller rooms).When we checked in I asked for a room with 2 double beds and was accomodated - the double bedded rooms are in the Deluxe category which affords a more spacious room.I have to say that the hotel looked fantastic from the time we entered; the lobby; the elevators; the hallways; and in particular our room and bathroom. Our room was huge. It was a corner room at the back of the hotel (not on the Westin side of the hotel - on the opposite side which is next to a side street and the Prudential tower); it was at the end of the hallway; not near a stairwell; and was very quiet. (Room number was 301 in case that is helpful to anyone).This room had windows on two sides; two very comfortable double beds with very nice linens and pillows. The room and bathroom were spotless. There was a beautiful fireplace and mantle; a desk; a comfortable club chair and the entertainment center which housed the TV and minibar. The bathroom was enormous - probably about 12 feet by 10 feet. It was a large tub; sink with granite counter; toilet; 2 bathrobes; all marble.... very updated; large and nicely appointed.The ceilings were tall; the moldings so beautiful; the fireplace; chandelier... it was just so elegant and nicely done.As for the people we interacted with they were all very nice and helpful; except for one of the check in clerks who was not going to give us the two double beds. Luckily the room wasn't ready and when we came back she wasn't there and someone with a more generous nature was and accomodated our request. The valet parking attendent was extremely helpful; even took pictures of me and my daughter in front of the hotel.All in all just a fantastic trip. I highly recommend this hotel; particularly for families as the location is very central to many things you might want to do.By the way; I did have a chance to peek in at the queen bedded Fairmont room. While it is also lovely; it was tiny and not as nice a location on the floor as the one we ended up with.
111444,DudleyUK,07/31/2005,Fairmont --- Great Location Stayed at the Fairmont for four nights from 18.7.2005. Found Hotel to be in a great location.Close to the shopping at the Prudential Centre and Copley Mall. Short walk to T for visits further afield.On arrival thought the Hotel entrance to be very grand although not many places to sit in lobby. The hotel dog Catie Copley is a nice touch. Check in very good. Had a deluxe room on first floor overlooking the Westin. We were quite suprised at the lack of noise from outside. Found room to be large and the kingsize bed very comfortable. Found there was only a small cupboard for hanging clothes but lots of drawer space. Bathroom very small with no where to store toiletries. I was under impression rooms had been renovated but maybe they missed ours. sink basin and toilet pedestal both cracked. The biggest disappointment was housekeeping;room not cleaned very well on all the days we were there.Found the the food in Oak Restuarant to be very good although very expensive and the Oak Bar is a nice setting for evening drinks.All the staff we dealt with were very nice and polite. All in all we had a very pleasant stay.
111444,Psboston7,07/25/2005,The old gal ain't what she used to be Well I remember this hotel from when I was younger and I got a fantastic rate because I work in the industry however; hallways needs to be updated I feel. The rooms are small but I do understand that these are old buildings so this is what you should expect. The decor however has been updated; though the linens had a rough worn feel to them. To me it wouldn't be worth the rack rate pricing. Doorman was extremely helpful and polite.Be advised the only rooms that have views are the suites that face Copley Square other than that the side rooms over look the Westin and the expressway entrance. The location is AWESOME you are right at the T green line Copley stop so easy access to downtown by way of trolley or even a very nice walk. There is the Copley Plaza Mall which has a lot of high end stores and of course Newberry Street is about a 5 minute walk. Didn't check out the restaurants we only stayed one night.Respectfully Reviewed
111444,sacjhu,07/20/2005,Quite surprising We did not have a pleasant experience at the Fairmont Copley Plaza. We got placed in the room across from the stairwell; which meant that we heard people outside our room all night. More importantly; the air conditioner stopped working in the early evening on one of the hottest nights of the year; which meant that when we returned from dinner; the room was 80 degrees and very humid. We called down to the front desk; and they called maintenance. Thirty minutes later the maintenance attendant came and said that the A/C was working fine (which it was not; incidentally). An hour later; although the thermostat was set at 64; the room was still hot and humid. We went down to the front desk to ask them if there was anything else they could do; such as fix the problem or put us in another room. They called the maintenance attendant again; who said that nothing could be done. Throughout this process; the front desk agents were extremely rude and apathetic to us during the process; even though there were no other guests who needed service. They were talking with each other; and when I tried to ask them; they would give me terse responses and refer me to maintenance. On the maintenance attendant's fourth trip to the room; he provided us with a noisy but effective table fan. We found it peculiar that the hotel front desk staff were so rude; while the maintenance attendant was quite accommodating. Lastly; we received a wake-up call at 5:00am that we did not order. So; if you're looking for a $200 room without A/C in the middle of summer in Boston; and to get woken up throughout the night by staircase traffic and finally by the front desk staff; the Fairmont Copley Plaza is the place for you. There are better choices; like the EconoLodge in Braintree.
111444,chriswin,07/17/2005,Disappointed - luxury must mean few amenities Okay; first the good - the deluxe room I had was quite large; including the bathroom; and the bed was the best I have slept on in some time. The bathrobes were also a nice touch; and my view of Copley Square was fantastic. Now the bad: there were no rooms available when I arrived around noon - I know checkin at most hotels isn't until 3:00 or so but 99.9% of the time they have rooms available; I was able to check into Nine Zero at 10:30 a.m. when I stayed there. So I kept checking in (they did offer to call my cell phone but I didn't think it would be that long) and finally at 3:00 I was told a room was ready; however when I got up to the room housekeeping was still in there so I had to go back to the lobby and wait another 15 minutes. There is no coffee in the room; minor; I know but most hotels have free coffee. They offered to bring a coffee machine with the set-up to your room for $10 plus taxes; etc. I also didn't receive a newspaper even though when I made my reservation through the Fairmont site they asked what type of paper I wanted (national or local). For those of you who don't wash your face in the shower; the sink in the bathroom is an adventure to use (don't bump your head!) and for a hotel that has great views; I don't understand why the chair is situated on the opposite side of the room by the door; I'd rather sit in a chair by the window so I can enjoy the view. The lobby is not set up right to me; the only place for people to sit is on the opposite side of checkin near a reception room and if there is an event going on (as there was on the day I stayed) you have to hear the noise from the room. Finally; a treat for me is to order room service breakfast; don't bother. Two eggs; toast; ham; coffee and juice (no mention of potatoes on the menu I had) for $21 plus room service fee; gratuity; taxes; etc. which by my calculations would bring the total close to $30! A big disappointment and I would not likely stay there again; even with the reduced rate I paid.
111444,michaelsmother,07/09/2005,Great price on their website! We booked three rooms here for two nights after my son's graduation and had a very good experience. Had been told that THE place to stay was the Ritz but after looking at the Fairmont's website and finding a summer special price of just $229 a night compared to the Ritz at $400+ I chose the Fairmont and was pleased. The FCP has been recently renovated and our room was huge and had a wonderful bed; beautiful linens and a lovely marble bathroom. When we were leaving to go to the airport; the head doorman went WAY out of his way to call several taxi companies for us and get us a minivan cab - when one arrived he refused a tip and told us to tip the guy carrying the luggage instead. Also; they have an adorable black lab that is their canine ambassador - a nice touch to make people feel at home. I would stay here again and probably would try some of their other properties.
111444,ATripAdvisorMember,06/20/2005,The Bed Where Angels Fear to Tread At the last minute my husband and I decided to stay in the city after a wedding last weekend; and we chose the Fairmont. While we've stayed there often; this was our first visit to the new Gold Floor. Lots of hotel chains are now barking about their heavenly beds; well; no hotel I've been in holds a candle to the linens and bedding at the Fairmont. Really; I had flashbacks all the next day wishing I was back in the sack at the Fairmont.The hotel feels as if it was just totally renovated. Everything in the room was new and top quality. Time was; I used to feel insulted when I was given a room without a view; and our room this weekend was an interior room. but QUIET! It was like being way out in the country. No city noises at all.The gold floor has a great club kind of thing. It's about five different (all very elegant) sitting rooms with something for everyone -- fireplace; computers; butler's pantry; TV. whatever you're in the mood for.So often; there's not great value attached to club floors; but the Fairmont is different. This premium is worth every penny. And; oh; those linens.
111444,afbostonguy,06/20/2005,Excellent; as Expected More photos
111444,ATripAdvisorMember,06/15/2005,Fairmont Copley Plaza Hi;A friend and myself just came back from Boston May 27th; and it was great. Love Boston; and both times we went there we stayed at the Fairmont Copley Plaza. The location is great; and the hotel is charming! We stayed on the Executive Floor; Fairmont Gold. It's on a private level; where there is kitchen with complimentary evening d'ouevres; honor bar; deluxe continental breakfast; computer services; comfortable lounge with a variety of dvd's and cd's. It completely exceeded our expectations. Also; you have your own concierge on that level that can help you with directions or anything you need. If you are looking to stay in Boston; you have to check out Fairmont Copley Plaza. There is also a fabulous lounge called Oak Bar; it is the nicest atmosphere to have a martini or appetizer. Stayed at the Copley Plaza prior; but staying on the Fairmont Gold floor was great. The room was also spacious; modern; comfortable and had various amenities.Boston is a great city; and we went there to see U2 in concert; and that was amazing. The concert was amazing; and having the chance to stay at the Fairmont Copley Plaza was definately a great experience too!
111444,ATripAdvisorMember,06/07/2005,Hotel was fine but staff was excellent After receiving notice from the Westin across the street I would be moved 3 times during my week long stay; I called the Fairmont. Nothing but we would be glad to help; no moves and that I should consider the small upcharge for the Gold Floor. That was the best move. Staff was wonderful addressing me by name each and every day. Honor bar; 4 different rooms in the lounge; food out all time.A home away from home. While other hotels may have the views the staff is tops.
111444,ATripAdvisorMember,06/01/2005,Fabulous Fairmont On the wasy to a wedding on the Cape; we thought we would treat ourselves to a night at one of Boston Grand Dame Hotels. Choosing the Fairmont Copley Plaza because of its excellent downtown location and proximity to the Amtrak station; (walking distance); we arrived at the Fairmont feeling chilly and less than elegant. Nevertheless; we were immediately swept into the warmth of the hotel by the excellent door personnel and after nary a request; shown to the Fairmont's Gold Level on the 4th floor. The hospitality there only exceeded what we had experienced on our arrival: superior concierge service; an extensive pantry of food and drink; including an honor bar; a warm fireplace; and best of all a spacious room with a completely furnished; but comfortably old- fashioned bathroom. Breakfast the next morning was worth paying for; but again it was complimentary. Kudos to the excellent management of this hotel; and all the thoughtfulness of its service personnel and excellence of design. We'll be back. Oh; yes; the price was fair and reasonable. Sincerely; ST B.
111444,winniesue,05/30/2005,fantastic hotel Although it was rainy and cold day at the end of may the Fairmont hotel was warm and friendly. The hotel was just so impeccably beautiful and the room so classy and homey. The bed was unbelievably comfortable. The service was also outstanding as was the restaurant. An added attraction for me was katie copley the black lab who greets you when you arrive. I have 2 labs myself so I was so excited. I had no idea it was a dog friendly hotel.I hope to visit boston again and would not even try another hotel. We had relatives staying at the ritz carlton which was also quite beautiful but the room was not anywhere as nice as the Fairmont.
111444,bagsgalore,05/09/2005,4 star..... Are they Joking !!!!! This review is one of 3 I hope to leave regarding our stay in LA (Sheraton Anaheim)/Las Vegas (Luxor)/Boston (Fairmont Copley Plaza).This is my review of the Fairmont Copley Plaza.We arrived at this hotel on the 30th April; checked in and taken by the Bell Boy up to our room. Outside this was a huge pile of dirty bed linen from a few rooms; he apologised for this and said it would be removed as quick as possible. He was really good as he showed us all around our room. Then got a map and explained where we should visit and all the places we should go.We unpacked and decided to go and look around the hotel; also take a walk outside round the hotel just to get our barings.It was pouring with rain so we decided to come back in via another entrance after about 5 mins. We decided to go to the Oak Bar and have a drink. As we walked up to the Bar we were told by a very curt man that there was a line and we would not be able to go in for at least 1/2 an hour.I went back to the Bell Boy and asked him if guests had to queue; he said unfortunately yes; but as the line was short it should only be about 5 mins ??We went back to our room; greeted still with all the Bed linen and when I thought about it; I wondered if the guy at the Bar had thought we had just walked off the street to come in for a drink; we were wet through; had Jeans and T shirts on and perhaps did not really want us to come in to the Bar. I got a little angry and we decided to put other clothes on and go down again.Funny; this time we were let straight in...After a good Apple Martini and a Pina Colada; some nice food we went to bed at around 12.00. (Linen still outside our room).I noticed when I pulled the curtains a huge lorry outside the hotel with its engine running and thought no more about it.30 mins later it got noiser and noiser; when I looked out of the window the lorry had been joined by 2 others and were clearing out all the equipment from a wedding that had taken place that night.This went on for another 3 hours.By this time I had; had enough of engines running; banging and men shouting.I rang down to Reception and was apologised for this and was told it never usually happens; would I like to change room. I said; What at 3.00 in the morning. He again apologised for this and said it would not go on much longer; it wont happen again.After 20 mins it all stopped and I finally got some sleep. Not for long. At 8.00 a.m. another lorry with its engine going was outside the hotel delivering something.By this time I could not believe it.I got dressed and went down to reception.I was again apologised to and was told that the hotel is on an E ?? and in a busy area. I was told I could change room and I went to look at this.This room was right over Traffic Lights with yet again Cars waiting and their engines going. I woke my husband and he came down to Reception with me.Again we had the excuse that the Hotel is sited on an E and noise could not be helped.When I explained I had stayed in the center of New York and my husband who is a world traveller and has stayed in some of the Best and Worst Hotels in the world and have never experienced anything like this; she just kept repeating the same thing over and over.We were told that she did have another room but it had an internal view.This did not worry us as we only had a couple of days there; and we were not going to be in the room that much anyway.This room was fine so we had to repack; and take all our luggage up to the third room.By the way; the bed linen had now been removed and replaced with dirty glasses ??After moving all our stuff (let face it; this is the last thing you want to be doing when you have had no sleep; its your first day of only 2; and its not off to a great start) we decided to venture out.Boston was great and all the sites were wonderful to see.The trolley buses were very very good. If you get Karin or Ernie you will have a great time.Back to the Hotel. We did try on our last night the Oak Lounge and this is the Hotels saving grace. The service was top notch and the food was lovely.Prices are quite steep but everything was good.Our last night we told the Reception that we had a late flight the next day and they agreed to let us check out at 3.00 pm.At 2.30 our key stopped working so back down to Reception we went and they sorted this out.When we finally went back to our room we asked Conciege to pick our bags up as we were leaving.20 mins later we were still waiting. In the end we finally had enough and brought them down ourselves.The hotel is very grand and is elegant. The rooms are lovely; though little features like a clean shower curtain; a sink that holds water...(did not bother asking them to fix it; my husband did this to save time) would be more appreciated.As for 4 stars and above; that is side splitting.Would I stay in this hotel again......... never.Would I recommend this hotel.......... not in a million years. Just go for dinner.And always remember..... its sited on an E......... ???????Well the services gets a D +.
111444,TravelQueen221,05/07/2005,Great Location; Wonderful Hotel We had a wonderful time at the Fairmont Copley Plaza. We love Fairmont Hotels and this was a gem. Alway stay on Gold Floors if possible. However; there are only a few with Gold Floors in the US. The staff is great and went out of their way to accommodate our requests. We did get an upgrade but we do stay quite a bit at Fairmonts and that is what we love about them. They value repeat customers. The Gold Floor was one of the best. The food was outstanding and we enjoyed every minute. We just came from the Toronto Fairmont Royal York and it was also very good. Be sure to take the Old Town Trolley Tour and hopefully you will get Karen as a driver and guide. She is terrific. You will have a great time and it is a good way to see the city. We only had two days and we saw a great deal. Ask the concierge for suggestions for restaurants. They are always great.Fairmonts usually have a loveable dog in residence that you can take for a walk if you like. Very nice added touch. Thanks to the Fairmont Copley Plaza and staff; we had a memorable stay in Boston.
111444,ATripAdvisorMember,04/30/2005,loved the hotel a truly grand dame in boston. hotel is clean; staff is professional; they call you by last name when you check your car. gracious; attentive; spectacular bathrooms; guestrooms. all housekeeping are gracious and attentive. this is my third time visiting this fine hotel.
111444,JimChristian,04/20/2005,Great stay at the Fairmont Copley The staff; service; food and ambiance at the Fairmont were excellent. It has been a few years since we stayed there and found that hotel (including rooms) has been remodeled. The staff all seemed truly happy- didn't get that artificial friendly vibe that exists in many higher end hotels. My wife loved the black lab Katie that was typically in the lobby or front entrance. Service in dining area was excellent! Would definatley go back-
111444,Roskolnikov,04/17/2005,Elegant classic style charm Stayed at this hotel for a conference and found it a delightful change from the usual generic business hotel: entering the lobby found an eclectic mixture of crystal chandeliers; gilding--and the hotel's own black lab curled up next to the concierge's desk. Service polite and efficient. Food was excellent. The meeting room had such rare convention-room architectural amenities as windows and columned arches; highly refreshing in a world of cookie-cutter ballrooms. I had one of the smaller rooms (as I compare my experience with those of other reviewers); its downside was that there was no comfortable place to sit in the room; albeit it was clean and well-decorated. Since in Boston I tend not to waste much time staying in a hotel room; the absence of a comfortable chair was not particularly a problem. Hotel location was excellent; with numerous enjoyable walks available in all directions. If you value a well-kept elegant older hotel; you'll like it here.
111444,ATripAdvisorMember,04/06/2005,Gracious We spent two nights at the refurbished Copley Plaza in March 2005. Our room was booked on their Gold level (club floor) and at a 'special rate that made it even more appealing. Check in was on the same floor as the room and was handled very nicely. The room was very comfortable; especially the bed and well equipped if not a little over decorated. Bathroom was small but very nice and had all amenities including a scale and good makeup mirror.The club area was very nice and unusual in that it was comprised of a series of rooms rather than one large area so you could have a little privacy. The complimentary breakfast was much nicer than a typical continental breakfast and the evening cocktails and hors d'oeuvre great. Both were served in the equivilent of a butlers pantry adjacent to the other areas. All in all; a pleasant stay with a very polite and accomadating staff without exception.
111444,ATripAdvisorMember,03/25/2005,A Fantastic Hotel My husband and I just returned from a trip to Boston. We spent 4 nights at the Fairmont Copley Plaza and loved it. The staff was polite and helpful; the lobby very beautiful; the location was very central; and the room was gorgeous. We had a King size signature room (which was a complimentary upgrade from the deluxe room we reserved) overlooking Copley Plaza. The room was substantial; complete with opulent fabrics; a triple-sheeted bed; and a chandelier with a dimmer switch. The bathroom was also large; with beautiful marble tile; and robes to enjoy during our stay. It is just two blocks from the fun shops on Newbury Street; a block from the orange and green T-lines (subway); a couple blocks from the Boston Common; and right next door to the Westin which connects to an indoor 3-level shopping mall. If you check on the Fairmont's website; you can book a room three weeks in advance and get a 20% discount off the best available rate. We found this offer in the right hand margin; and when we called to inquire; the lady on the phone was aware of it also. It has to be booked online; so watch the margin as you flip through the website.We also found that Boston was truly a walking city. If you are not bringing a car; do not opt to rent one. Between the subway and buses you can get just about anywhere; and from what we saw while walking around; the drivers are not particularly courteous and parking is at a premium. You can get visitor passes for Boston's mass transit from the website; or at most of the stations.Enjoy your trip; and don't hesitate to stay at the Fairmont.
111444,ATripAdvisorMember,03/11/2005,Fantastic Fairmont!! Just returned from a lovely weekend stay at the Fairmont Copley Plaza. When we first walked into the hotel we were overwelmed by the opulance of the lobby. Everything was simply fantastic. The guest room was very comfortable yet luxuriously decorated. I felt like a princess. Most of all; the staff was fantastic. They were very friendly and went out of their way to make us feel right at home. We will be sure to choose the Fairmont Copley Plaza the next time that we travel to Boston. Thank you Fairmont.
111444,PaneintheGlass,03/08/2005,Hitting the Upgrade Lottery Presidential Goodies
111444,ATripAdvisorMember,02/14/2005,Stuffy; charmless and over rated! During our visit to the Fairmont; we checked out as fast as we checked in. The rooms; do not give you the bang for you buck. There is no charm; amentites; or warmth to the room and bathrooms. Our first room; we were not impressed; and then we lead to a more superior room; and there was nothing superior about it. Why bother with the gold room when you are surrounded by enough tacky gold as it is. As far as bringing your friends or tourist to a brouse around the main lobby; that is definatly a treat. But please treat yourself to a more modern boutique hotel; because Boston is a charming city and you deserve all the charm in your room as well.
111444,mattry,02/13/2005,First Class all the way My husband and I just returned from a weekend at The Fairmont Copley. We had initially booked a Signature room with a king-sized bed. When we went to check in we were told that there was a mistake in booking (thankfully I had a printed confirmation from their websight stating what I had booked) and they were upgrading us to a room in Fairmont Gold(club level). Club level is very nice for a business traveler or someone who wants a bed and breakfast feel in the city; but I knew when we made our reservation that we just wanted a very nice room without all the bells and whistles. We were escorted to our room and upon entering I realized it was half the size of the room we had reserved. My husband then went to the concierge and he found a two room suite also on club level and then realized that our Signature room we had originally reserved was now available. Apparently there was a mix-up with our reservation at the front desk. The gentleman who helped us (I believe his name was Ben) got us settled into our room and then made sure we had a complimentary breakfast sent to our room. He was very nice and very apologetic. I would not hesitate to stay at this hotel again. It is first class all the way. Everyone is very helpful and very accomodating. It's also in a great location with easy walking distance to shops;Newbury street; Theater district and public transportation. It isn't cheap but definetly worth the splurge for business or a relaxing weekend. The rooms are immaculate and very quiet.
111444,comfortinnhf,02/04/2005,Old World Charm; but..... Stayed at the Fairmont and found the location excellent....across the street from Copley Plaza; steps away from Prudential Center and Newbury Street. Dinner at the Oak Room was nice; and the Oak Bar is gorgeous.The check-in staff was friendly and helpful. I liked the room at first glance; charming; old world; bb style; etc. When I went to the bathroom; I found hair in the tub and sink; and the tub needed to be reglazed. When I called the front desk to advise them of my hairy discovery; they apologized and offered to have someone clean the bathroom; and then when I noticed hair on the ledge next to the desk; I started to wonder what other things I might find. They agreed to take me to a new room; and when the helpful porter; Gary (?) arrived to take me to the new room; he inspected it and embarassingly found hair in the sink in the new room. It wasn't in the bathtub; and so I didn't want to make anymore fuss and just wanted to get settled in my new room. By asking for a new room; I wanted to give them the opportunity to remedy the problem; so I would not have to write a less than positive review.When I arrived back to NY; I noticed that they billed my credit card for the minibar; when I didn't even use the minibar. When I called their accounting department; they reversed the charges; and implied that it wasn't a mistake on their part; but that they would reverse their charges.The hotel is beautiful; and location is excellent; but the staff could be more gracious; less aloof to suggestions; and this is really why I decided to write this review. I understand taking pride in the property you work in; but arrogance is unacceptable; since suggestions are there to improve the hotel. I found this with both the hotel front desk and accounting department.I have stayed in 3 to 5 star hotels in over 20 countries; four continents; and have never seen hair in the bathroom or have been charged from the minibar for drinks not consumed. These mistakes should not have happened since the housekeeping manager should inspect the room prior to it being rented out. There are clearly housekeeping issues that the general manager of the hotel needs to address.
111444,micnadkel,01/30/2005,Fairmont Copley...Wonderful!! Stayed at the Fairmont Copley this past weekend. Great hotel and location. Across the street from Copley Place; Prudential; Hynes Center. There is also a Shaws supermarket about 2 blocks away. Pharmacy (CVS) across the street. Boston Public Gardens and Common are a 15-20 minute walk away. Within walking distance to Downtown Crossing (Macy's; Filene's; etc.). Green line (T) right across the street. Newbury St is about 3-4 blocks away...have lunch at Stephanie's. The hotel is older and charming. Room was in great shape; comfortable bed and large well-stocked bathroom.Stay at the Copley...you won't be sorry!
111444,ATripAdvisorMember,01/21/2005,European Elegance and Service in Boston I travel often for business; and have visited Boston several times. This was my first visit to the Fairmont; and I was less than hopeful when I saw my rate - of the half dozen hotels in the area that I checked; the Fairmont was the cheapest by far. What a surprise when I checked in! The lobby is incredibly beautiful. The staff was extremely friendly and helpful. I was upgraded to a deluxe room which was quite grand. A family of four would have been very comfortable in this room. The bathroom was huge and luxurious. My client; who was traveling with me received an equally nice upgrade. The room service menu was limited and average; but the staff was quick and courteous. I never have high expectations for hotel room service anyway. I would highly recommend this hotel.
111444,ATripAdvisorMember,01/12/2005,Great hotel in a great location very grand lobby and imposing building in a great place near Newbury St shops and Copley place mall.Hotel room was small but beautifully decorated.Hotel staff were very friendly and accommodating.
111444,ATripAdvisorMember,11/18/2004,W O W - Thank you for the great time The Copley Plaza in Boston was nothing short of a great experience. The staffs' incredible hospitality and graciousness extended to me and my colleague during our whirlwind visit on November 2nd to The Fairmont Gold Level made me hooked. It's home away from home (if not better). Apart from a great night's sleep; fabulous thick towels; prompt wake up calls; fruit; bottled water and cookies - their exceptionally trained staff who were personable; fun and always ready to assist - I got to ride in the elevator with James Taylor; hear Sheryl Crow do a sound check; watch Black Eyed Peas perform; have a moments with Catie Copley (their lab) at the front door and do serious damage at Chanel. Oh yes; and do the buying for Christmas for my floral company; Petals. What more could a gal ask for. My only regret was that I did not extend my thanks to the senior staff in person. I cannot thank them enough. What would have been a standard business trip turned out to be something quite memorable.
111444,ATripAdvisorMember,10/28/2004,Best Weekend Ever This is the email that we sent to the general manager of the Fairmont as we were so overwhelmed with the excellent service. (side note - the gm sent back a note within minutes; which I was very impressed with).Written on Sunday; October 24; 2004Dear Sir;On Thursday; October 21; 2004 at 6:00 a.m. my fianc茅 and I logged on to boston to look for a hotel room to accompany our tickets to game one of the world series. After a good bit of searching we found only one hotel with rooms left; the Fairmont at Copley plaza. We reviewed the rooms and were pleased to find the Fairmont Gold rooms were available. We had to phone in the reservation in lieu of booking on-line due to a glitch which did not recognize our new address (a common problem with new developments). Once I rang through to Lynn; in reservations; she was most helpful; courteous and thoughtful. Little did I realize that this was just the beginning of the amazing and outstanding service we would receive.We received excellent directions via telephone and were promptly welcomed when we arrived at the front door. We proceeded directly to the fourth floor; as instructed by Lynn. We were greeted by Ben at the concierge desk. Ben was warm; helpful and made us feel truly at home. After the tour of the lounge; Ben gave very accurate and simple directions to a local store where we were able to find gloves for the chilly evening that lay ahead. Once we discovered that our luggage had not made it鈥檚 way to our room Ben made sure our luggage was delivered post haste.The lounge was very relaxing; the food was delicious and the beverage selection more than accommodating. We were impressed with the quality; selection; presentation and pricing of the offerings in the lounge. The hot apple cider and availability of coffee was very appreciated as was the casual and quick breakfast that we enjoyed before the journey home. The instant online access to the hotel鈥檚 computers as well as the in-room DVD player and the library of DVDs were a great amenity as dragging the laptop around the country can be cumbersome and annoying when all we really use it for is internet access and viewing DVDs.All the staff that we interacted with at the Fairmont Copley; from the door men to room service; were simply amazing. We felt truly welcome and at home. We have stayed at many fine hotels including Soffitel and the Ritz Carlton and none have exceeded our expectations as the team at the Fairmont Copley has. Where other hotels made us self conscious via their 鈥渟nooty鈥?and unwelcome attitudes the Fairmont has made us feel welcome and more like guests than customers.This evening; after a very long drive home; we began unpacking only to discover that my dear; sweet fianc茅; Dan; left behind his world series program that he had been flipping though after the game last night. As you can imagine this was devastating for a Massachusetts born and raised Red Sox fan. We immediately phoned the hotel and spoke with the fourth floor concierge. She was concerned and expediently helpful. Within minutes she returned our call informing us that Ben (the aforementioned excellent team member) was able to head straight for our room to locate Dan鈥檚 program. We were thrilled to hear that it was being sent via FedEx as soon as possible.Being a former hospitality team member (after earning degrees in food service and hospitality) it is honestly a pleasure to find such a special place to stay where the staff seem truly happy to be 鈥渁t the office.鈥?br/>Thank you from the bottom of our hearts for helping make this weekend so very special (the Red Sox helped too).As this was our last weekend as single people (we are to be married this coming Sunday) we wanted something special; and we are thrilled that it was a truly memorable experience. Having Ben and the Gold Team was like having trusted friends on hand to help with every need. Never before have we stayed at an establishment that felt so much like visiting; and so little like being customers.Thank you to all the staff and their managers. We are thrilled to have somewhere so special to stay; despite (or in spite?) of the always available twin beds at my soon-to-be mother-in-law鈥檚 house just south of the city. We look forward to returning to the Fairmont on our next trip to New England.Sincerely;Jenn
111444,ATripAdvisorMember,10/13/2004,Fabulous Fairmont in Boston Divine Decadence would describe my long weekend at the Fairmont Copley Square Hotel in Boston; MA. From the moment your car pulls up to the curb; you know you've arrived at a special destination with the doorman and bellman welcoming and assisting you as well as the Fairmont's own resident dog; a real charmer and available for walks and jogs with the hotel guests. The Hotel itself is opulently beautiful the hallway entrance leading to the front desk reminded me a bit of the Hall of Mirrors in the Versaille Palace I visited this summer in France. However; its beauty is not overwhelming for the guest but rather inviting and cozy being only a six storey hotel in an incredible location in the Back Bay Area. The rooms are well appointed and roomy and there's a turn down service at night and instead of a chocolate on your pillow; there's a welcome bottle of water on the night table. The staff are friendly and helpful and don't miss a chance to have a drink or take a meal in the Oak Room - its gorgeous. Lastly; the Fairmont's Concierge staff are the tops - bar none - and I've travelled extensively. They were able to match our tastes and budgets for each evening's dinner venue and arrange for the restaurant manager to take care of us like VIPs. Take advantage of this wonderful service!! Boston is a great destination so why night pair it with a stay in great hotel!
111444,ATripAdvisorMember,10/12/2004,Great Hotel From the time you enter the Fairmont Copley through your departure the service is excellent.The Copley is situated at Copley Sq. with easy access to shopping on Newbury St.; the Copley Sq. and Prudentiall Malls are right next store;and the subway is a block away.The hotel is decorated with lovely historical pictures and is furnished with early American furniture. Rooms are comfortable and spacious.When visiting the Copley be sure to have a bite to eat in the famous Oak room.Our visit to Boston was much more enjoyable because we stayed at The Fairmont Copley Plaza.
111444,Trev01,10/08/2004,Wonderfull hotel A really fabulous hotel. Amazing entrance lobby with huge fresh flower displays; plenty of glass; gold; mirrors chandeliers. To get the best out of this hotel use the Executive floor which has a comfortable private lounge with free refreshments and light snacks all day. It's great to use this hotel as a base; go out for a few hours; come back to the nice lounge and recharge with a snack and drink before going out again.
111444,SeattleRefugee,09/23/2004,good; not great Overall; my impression was a good hotel yet not that great a value. Stayed here for 3 nights for a conference. On the plus side; it has a great location and is a beautiful hotel. Food was good; had lunch and dinner there. Staff offered to mail my postcard despite my not having a stamp (although if the gift shop sold stamps as well as postcards that wouldn't have been an issue.) Based on previous reviews; the room sizes must vary since I had a big room with (only) the low conference rate. Bath amenities were large and good quality. Bed and pillows quite good. Quiet room. On the down side: it's understandable that food in the Oak Room is expensive; but there is no cheaper; less formal place to eat in the hotel. No coffeemaker in the room. Had to request another bar of soap; most hotels give you a fresh bar each day. Desk staff said they could cash a check; then didn't have enough cash on hand - that can happen; but they didn't offer any alternative (other than an ATM down the street that would've incurred charges). Service at the Oak Bar was so slow (yet not very crowded); I finally got my own menu after waiting 15 mintues. The parking valet called me a cab upon check-out; indicating one would be there in a minute or two. He then directed me to a hotel entrance that had no doorman - so after many minutes with no cab in sight I had to haul my luggage back inside; and back across the lobby to the valet in order to tell him that a cab never came. He then asked; would you like me to call again? I had to fight the urge to give a smart---- answer - and merely answered in the affirmative. The room info indicated my bill would be under my door the morning of departure - but it was not. (However; the video check-out worked fine; and my bill was indeed ready for me by the time I got downstairs.) In conclusion; this is a nice play to stay if one ignores most of the hype.
111444,ATripAdvisorMember,09/09/2004,Nice hotel; didn't live up to expectations I recently attended a medical conference that was being held at the hotel and had the opportunity to stay overnight for 3 evenings. The hotel is in a nice location with many things to see and do in the area. The hotel itself; however; was rather disappointing. My room had new furniture; but it was tiny; dark and dirty. Not worth the $259 conference rate. The staff was very average at best. All of the water glasses in my room were dirty; I approached the housekeeper for new ones and she went in to my room and proceeded to wash the glasses in my bathroom sink! Ordered coffee through room service each morning as there was not a coffeemaker in the room; it was sent to me each day on a dirty tray with threadbare napkins. The room for our meetings was loud and very worn. Food prepared by the hotel for the meeting was just ok; not worth the registration fee for the conference.
111444,honhon,08/31/2004,so so Stayed at the Copley recently for a conference. Found it quite average. Rooms were small; and the hotel is dated. Food provided by the hotel was average; and somewhat disappointing. Would never pay full price to stay there.
111444,ATripAdvisorMember,08/09/2004,Fairmont Copley Plaza is better than ever A recent weekend spent at The Fairmont Copley Plaza Hotel with out of town relatives was a delight. The renovated rooms were beautiful; elegant and comfortable. The bathrooms were luxurious. The professional staff and friendly resident pooch Catie made us feel right at home. I slept better than I have in ages.The experience was wonderful and the location can't be beat.
111444,TravelAgentBocaRaton,07/29/2004,Beautiful Lobby; Good location Just returned from a 3 day stay in Boston (July 2004). The Fairmont Copley Plaza is located in a great area just in between Newbury Street and Boylston Street which are two major shopping streets. The hotel has a lot of old world charm. We stayed in the newly renovated rooms; are roomwas actually one of the smallest rooms they have.The room was fine and bathrooms just fine as well.This is an old building; so it is not sound proof; but;when your in a large historical city; it's nice to stayin a historical hotel.The only complaint we had was the business center. We didnot bring our laptop because we had read about their businesscenter. This was a mistake. The business center which consisted of onecomputer; was only open until 5pm and seemed to close periodically throughout the day. For such a large property this was a littledisappointing.This hotel is a good choice for it's location and I wouldstay here again. Enjoy Boston!!
111444,wpdesousa,07/19/2004,Go for the Gold! My friend and I stayed at Fairmont Copley Plaza Hotel in Boston this weekend. We were really dazzled by the changes in this venerable 'grade dame' of Boston! I understand it has just undergone a $34 million renovation鈥攁nd the results are truly inspiring. I stayed on the Fairmont GOLD floor鈥攖he 4th floor! From our warm and welcoming arrival; being greeted by name; to the deft handling of luggage and check-in and -out; everything here far exceeded our expectations! The new decor is absolutely imposing but not too staid. We felt like royalty; and were regally treated by desk; housekeeping; concierge; lounge staff and every encounter we had with the staff was impressive. Aside from the impressive array of creature comforts and amenities; the guest service is totally impeccable ... these folks really went way out of their way to make you feel like the lounge was your own living room; seeing to your every need and whim and leaving no wish unfulfilled. The Lounge offers and sumptuous continental breakfast buffet and the service is deft and professional. There was a wide array of goodies both at breakfast and during the hors d'oeuvres (available from afternoon until 11pm). These are placed in an eye-opening serving area; with marble and gleaming china and silverware greeting the eye. These luxurious environs truly stimulated the appetite and the complimentary newspapers; DVD library; wireless internet service and flawless decor were way beyond what we expected!To us; we felt like we were visiting the 'Boston Back Bay' townhouse of a dear friend and each inviting room made us linger over coffee; cocktails and the day's newspaper. We were amazed just how quiet and serene the floor was ... no ambient noise and even voices seemed hushed and peaceful! Then returning to our room was a real treat ... classic decor; marble bath; generous and pampering amenities ... even custom business cards with my name! Even when we left; the bellman who loaded our luggage into the car knew our names and even where home' was! Mighty impressive indeed!This was truly a first-class stay and we can't wait to return to the Fairmont Copley Plaza Hotel! William DeSousa
111444,JEmery,07/17/2004,AWESOME!!! You have to experience this place! showReview(2305027; 'full');
111444,ATripAdvisorMember,07/01/2004,Our 40th anniversary weekend... showReview(2249445; 'full');
111444,ATripAdvisorMember,05/14/2004,Nice hotel; excellent staff showReview(2061230; 'full');
111444,ATripAdvisorMember,04/16/2004,Nice but not amazing showReview(1788841; 'full');
111444,ATripAdvisorMember,04/07/2004,The Best Ever showReview(1768779; 'full');
111444,ATripAdvisorMember,02/24/2004,Simply outstanding . . . again showReview(1667988; 'full');
111444,ATripAdvisorMember,02/19/2004,Old School Charm showReview(1661492; 'full');
111444,ATripAdvisorMember,08/06/2003,Want to be treated like royalty? Stay at this hotel! showReview(1214042; 'full');
111444,ATripAdvisorMember,02/24/2003,Not worth the money showReview(860518; 'full');
111444,lass,04/13/2001,The Presidential Suite showReview(235210; 'full');
111444,ADDLilleFrance,01/02/2007,Une exp茅rience d茅cevante showReview(6539815; 'full');
111530,MichWorldTraveler,01/06/2009,Very Unforgettable Hotel I stayed here this week as part of a convention...And have stayed here every January for the last 3-4 years...I liked it better as the Adam's Mark...But under either name; this is an unspectacular hotel with absolutely nothing that stands out.The rooms haven't changed since the Adam's Mark...However; in previous years; I had MUCH larger rooms. I was not in the Adam's Mark loyalty program; and am just a 'standard' Starwood member; but I received better rooms when it was an Adam's Mark--Every year. I don't know if I was lucky in the past or just really unlucky this time...I saw three rooms this time (which I'll explain below) and all were very small; even for downtown hotel standards...I've had bigger rooms in Hong Kong and New York City; which are notorious for their small rooms. When I checked in; I had 2 rooms reserved...One for me and one for one of my employees. They did get us rooms on the same floor...When I opened my door; the room was not cleaned yet! Back downstairs to the check-in desk; where I stood for 20-25 minutes waiting to get helped again. I was pretty upset by the wait; given that I was already 5 hours late getting to the hotel; and had lots of work to do that night yet...Finally when I got helped; the staff was apologetic--I don't blame them; as they just go by what their computers tell them is clean and available. I was calm and polite and asked Since I've gone through all of this; can I get an upgraded room? The man said Of course. Although my new room was on a higher floor (separating me from my co-worker); it was no better; no bigger and no nicer than the room that was dirty. Some upgrade! The bathroom was tiny--You couldn't fit two people in there standing up--it's probably 4 feet by 6 feet; including the tub! The toilet; which reminded me of a bus station the way it had the 'pull lever' is about 5 inches from the sink which butts right up to the shower. Tight quarters!The restaurant was much better under Adam's Mark...They had many Mexican offerings and a nice variety...Now it reminds me of a small-town Holiday Inn...Limited menu; very little creativity; and high 'downtown hotel' food prices. The English spoken by the staff was horrible...I could barely communicate with my waiter one night; and not to mention the assistant staff. I have easier communication in Asia!On my way to a meeting; I was going to stop to the gift shop (on the second floor) and grab a juice and a muffin for breakfast. Despite the permanent sign saying something like Open 7AM to 8PM (or whatever it was); the doors were closed and there was a sign on the door saying they'd be back in a half hour (this was at 9AM). Very annoying and not what I'd expect from a full-service hotel...So; I missed breakfast that day.The place isn't bad...It's just not great by an stretch of the imagination. Had it not been for the convention being right there; I'd surely have sought accommodations at the nearby Fairmont or Westin.
111530,ShambhalaKeith,11/24/2008,Rude Staff We booked online to stay the night after a 3000 person dinner. When we arrived at the hotel shortly after 3:00 PM; they had closed valet parking for guest and the parking garage was full. Upon check in; the King room we reserved was not available. We also heard other guest complaining that suites they had reserved had been given away. We took another room with two queen beds and we were given two vouchers for the buffet breakfast. Ok; that was acceptible. I did appreciate it. However; the person at the desk did not ask for any ID; so in reality they could have given our room to anyone. Once in the room; we found remnants of previous guests that had not been cleaned out. Nothing big; just tags in the top of the closet. But it does make you wonder how well it was cleaned.We had a small snack in the restaurant to tied us over until the dinner that night; signed the bill back to our room; only to be chased down in the lobby. At the desk; they didn't ask if we wanted to put down a cc for further purchases so the restaurant could not charge to the room. Again; nothing big; just embarrasing.The next morning; the staff at the restaurant was incredibly rude. The coffee cup I was offered was dirty; and the waiter slammed it into the saucer as he took it away. When we asked to break a $20 in order to tip; he was rude again.We are putting together a convention in Dallas for another proffesional organization we belong to. Even though the bid they gave us was good; I can assure you it will not be with the Sheraton.
111530,EJPVA,11/22/2008,This hotel is under renovation! This hotel was formerly an Adams-Mark property; purchased by Sheraton this year. It has not yet been renovated; and unfortunately that shows! The staff is terrific; the location is directly adjacent to the Convention Center (which is perfect if you're attending meetings there); and is in the heart of the downtown business area. It's also close to the Tram; connecting to the West End and to sports arenas. Once the renovation is complete; it's going to be great...right now; think twice about whether you're willing to put up with iffy temperature control; questionable hot water (some rooms have it; some not so much!); painters; noisy elevators; etc. The good point is -- the staff is super!
111530,aqp,11/16/2008,Needs a facelift; but otherwise it's fine The Sheraton in downtown Dallas is showing it's age. The front desk staff told me they were starting a multi-million-dollar remodel and all rooms would be non-smoking once it was complete. In the meantime; the hotel is really showing its age.Carpet; wallpaper; hallways and elevators all look very worn; but the rooms have good linens; nice towels; and our room was very clean. The Sheraton does not have the Starwood Heavenly beds - our mattress was okay; but not great. I liked the pillows better than most hotel's. The bathroom amenities from Bliss are nice.The lobby looks like it has been updated recently. It sports a very cool steel cowboy / bucking bronco statue. There are some restaurants within walking distance ( I recommend Campisi's). The hotel has adequate parking ($14/ night self park).I will definitely stay there again after the renovations are complete.
111530,Nicococure,11/13/2008,Not exciting; but at least clean! This downtown Dallas hotel is formerly the Adam's Mark . My overnight stay was for a training conference/retreat held at the hotel. The property is nothing flashy or exciting; just adequate accomodations which are well-suited to business people and conference-goers. The room and bedding were clean. The bathroom tile looked dated; but clean also. Conference rooms were good for our training group; and the food and beverage served were fine. I guess there's nothing that says a hotel has to be modern and contemporary to be acceptable. However; any renovations to update this property will surely be in it's favor.
111530,Paco1paco,10/31/2008,I'll keep this brief.... As my title suggests; I will keep my review very brief as there are plenty of reviews already stating the rundown nature of this hotel. It's old and definitely dated; although spacious and convenient. I cannot overemphasize the need to avoid eating ANY food at this hotel. From the eggs-only breakfast to the tasteless dinners; the menu is uninspired and bland. I highly recommend Pappasitos even thought it is a bit of a drive from the hotel.
111530,carrache,10/29/2008,Lacking It's hard to imagine who this hotel is aimed at. The only folks I can imagine who would end up here are people who would choose it based on its name. It's not worth it.This isn't a bad place; it just seems like there has to be better value for the money. The room I had was clean; large and had a high enough view. I felt comfortable and my room was quiet enough.The core problem is that I didn't feel like the quality/price ratio was right. Aside from everything from the internet connection to the bar and restaurant being wildly; wildly overpriced; the cost of the room itself suggested a five star stay; but the room was really only about three. The location is nothing special either. Despite being downtown; there is precious little within walking distance. I'll be looking for a better value the next time I am in town.
111530,MrsWright2008,10/14/2008,Wow.... ..that's all I can say about this hotel...WOW...and it's not positive either. First things first; the facilities of the hotel are up to date and pleasant; save for the elevators; which I will get to later. We stayed in the center tower and found the room to be adequate and spacious. Now; to the problems I had with the hotel. We stayed here during our stay for OU/Texas weekend. Having stayed in other Sheraton establishments; I was confident our stay would be nice; peaceful (at least; as peaceful as OU/Texas could be); and convenient. This couldn't have been further from the truth. When we arrived; we discovered that their parking garages were full. This proved to be incovenient. When I spoke with the front desk at check in and stated my concern; I was greeted with the response; Sorry; I don't know. Maybe there is somewhere to park down the street. Not one to loss my cool; we found a covered parking garage and resigned ourselves to paying $20 to park for the night. For the record; for a hotel of this size; it amazes me how ill-equiped they are to deal with parking; and then to have such horrible customer service when asked for assistance.Anyhow; after parking we proceeded to the elevators and were amazed to find that there was a line to get on the elevators. Mind you; this was not a small line; but one where we found ourselves in a 45 minute wait to get on the elevator. Later; we figured out they only had what appeared to be 3 of the 6 or so elevators working. The attendents they had organizing the elevators were rude and physical. I can't count the number of times I was literally push and shoved into the elevator by a member of staff. I understand the amount of people was massive; but at the same time; there isn't a need to get physical. Also; it might be worth it for the hotel to have someone near the elevators on each floor; or maybe every few floors. Case and point: On our first trip up the elevator; we arrived at the first stop to other drunk college kids who kept letting people on the elevator. I was scared that we were past the weight capacity threshold; but couldn't do anything about it. This is a huge security and safety issue that should be addressed in the future. In fact; there were a group of people that were very vocal about getting stuck in the elevators the same weekend we were there. Of course; they found no resolve in the hotel staff. Also; while we were there; we stayed on the 23rd floor of the center tower. Before going to bed on our last night; the fire alarm begin to sound off. We walked outside to find a member of the hotel staff situated by the exit door. We asked him what was going on. The only response we received was I don't know. We then proceeded to ask Should we go downstairs and he said Well; you can do that or stay in your room. OK...we're on the 23rd floor; the fire alarm is going off; and the hallway is gray with smoke or something strongly resembling it. As you can imagine we weren't happy with the response. Luckily; my husband managed to find some else (who was just a guest..not a staff member) who explained that someone had set off the fire extinguisher. At the very least; we could have received that kind of information from the hotel staff member; don't you think?The walls are as thin as sheets as well. Our last night at the hotel; it was hard to get to sleep because of a loud party next door. We missed our wake-up call and when I called guest services to say we'd be about 15 minutes late past the 12pm check out time; I was told by a rude customer service rep that the fee for being 15 minutes late to check out would be $109! The was the cherry on top of the ice cream for me as far as my horrible opinion of this place. I could have looked past the beer can littered hallways; horrible elevator coordination; parking insufficiency; and overpriced restaurants. But this response prompted me to write this review today to tell the truth about my stay here. I understand they are under going a transition and this place has the potential to be a wonderful Dallas hotel. It's in a wonderful location; has a workable structure; and a name to build on. But excuses can only go so far. At the very least I would have been happy with positive customer service. I had hoped to encounter that at checkout. I expected to at least be asked So how did you enjoy your stay? But instead; I handed the gentleman my room key and all he said was You've no charges you are done...NEXT! Unbelievably; WOW...
111530,bhawbill,09/11/2008,okay for Hotwire price Just returned from this hotel and have no serious problems with it.Its geared toward convention business so it is very busy during the week and empty on weekends.Only 2 minor complaints;they charge for internet access in business center[most places I've stayed offer it for free]and their sports bar;Players has only 2 tvs.If you are sitting in the wrong place you can't see either of them.I did find there guest services desk to be helpful and friendly anytime I had a question.
111530,leadpntchp,07/26/2008,Again; seems to be hit or miss. Depends on your expectations. Think the trick is to sign up as a Starwood Preferred Member - or at least say you are. Stayed at one a few years back; but couldn't find my membershirp card; so signed up again. When I checked in; they couldn't locate me; but signed me in as a preferred member anyway.The Good: I was in the South Tower (27th floor); which; according to other reviews; was most recently updated. I felt the room was huge - Preferred Member?. The bathroom seemed large enough and I had no problems with hot water. The room was clean and well stocked. The bed was very comfortable and had about a dozen pillows. The hotel is connected to Bryant? Tower and Plaza of the Americas. As I was there for business; this was an excellent conveience. Dallas offers excellent public transportation. Access to the Train to the West End; where there is a variety of restaurants/bars is within a block. There is an old time trolly - you have to walk about 7 blocks to get it; but it's free and well worth it - takes you to another part of downtown Dallas with other restaurants/bars. Please tip the conducter.The Bad: Although the TV was a huge LCD; the cable line up was limited. About 20 channels 10 in analog; then the same 10 in digitial. There were no heavy drapes to block out the morning sunlight if you wanted to sleep in. There was Wi-Fi connectivity; but you had to pay for it; as well as local calls. As a Preferred Member; I was given access to the continental breakfast for free. In the rinky-dink little town where I live; the cheapest of hotels offer these services for free. For the price of the room; these should be free.You could hear doors slamming all night. My first thought was why are people slamming their doors? But; that was just the nature of the heavy doors.The Ugly: The hotel lists several different restaurants. However; the list hasn't been updated as most of them are now closed. Of the remaining; most close around 7 pm - as do most of the restaurants in the Plaza Food Court. The Sports Bar has four average sized TV's in a grid against a wall. This was closed by 10 PM. A sports bar that closes at 10PM? (Actually; it seem to be the norm in Dallas; places closing early.) The sole restaurant that has extended hours has a VERY limited menu and is quite overpriced.I didn't make it to the pool area or hot tub; as business needs superceded. I had no problems checking in or out. I called for a wake up call; came about 5 minutes later than the time I requested; but the clock could have been off. Asked which cab service was best and found out there was a shuttle every 30 mins to the airport - I don't recall this being mentioned in the services of the hotel.Summary: Not a bad experience - of course; I didn't have to pay for it. For an upscale holel; you pay far more than for what you recieve. Instead of a Hotel; it seems to be more geared as a Convention Center.
111530,CJSLubbock,07/25/2008,hot water is an issue my suite - room 2007
111530,kentdshaw,07/10/2008,Could use a little attention; from everyone I definitely would have been more critical of the room if I hadn't gotten a deal for it on priceline. Overall; the hotel just needs someone to stay at it. Judging from the size of the convention area; and from some of the other reviews on this site; it must be very crowded during the week. My girlfriend I were staying there on a weekend. And the place was a ghost town. I never saw anyone down in the hotel restaurant; either morning or evening. In fact; I could count on two hands the number of people I saw in the lobby; period. With the mammoth dimensions of the lobby; it just felt incredibly empty.The hotel might have felt a little different if there had been more people there. But with that emptiness; many of the rough edges appeared even more rough. Though one rough edge they can't really cover is the pool area. This thing hasn't been updated in at least 20 years. It's a guess. But considering that the linoleum at the bottom of the pool is starting to peal; and the stainless steel hot tub has graffiti; I can't help but think there are some major updates which should be scheduled for the very near future.The room itself; though a little cramped (as another review pointed out) wasn't so bad. There is an updated; flat screen television. There are matching granite table tops. There are comfortable seats beside the window. There are lush; thick; thick towels. And there's an incredible bed. We had a king sized bed in our room; and both of us slept like we were dead. Waking up was very difficult. Again; some rough edges (like an antiquated air conditioning system and paneling that was coming off); but most of the room felt very cozy. And; most importantly; the furniture that was in the room was very comfortable. Like I said; if I had paid full price for this room; I might have a different story. As far as my experience; I got much more than I paid for (thanks priceline). I might not recommend the hotel; but if I knew someone was going to stay there; I wouldn't warn them against anything.
111530,hotnikki8,07/02/2008,Old and Tired This hotel is very old and it shows. The common areas of the hotel have a rather funky smell; musty and old. The room itself was very clean however; it was very small. I have never seen a smaller bathroom. There was mold on the bathroom ceiling and the paint was chipping off the bathtub; reveiling its former colour. Sound proofing was non-existant and the pipes were extremely loud. We were awakened at 7:00am by our upstairs neighbour having a shower; the pipes were squeeling. The in hotel bar was very loud and frequented by people of questionable character. Overall; not impressed and will not return to this hotel.
111530,txrus,06/27/2008,Long way to go Having never stayed here before; I can't comment on any changes since the hotel became a Sheraton property. The fact that the water in one of the 3 flower vases on the registration desk was in desperate need of changing shouldn't depend on ownership; however.During check-in; one staff person (thankfully not the one who was checking me in!) was both eating talking w/her mouth full to another guest-ugh!Rooms; at least on the 7th floor of the South Tower; are incredibly small as are the bathrooms. The room is so small the side table for the arm chair is actually behind the chair!! No fitted bottom sheet on the bed; no pillow top or even mattress pad; either. First room I was assigned had a malfunctioning A/C unit; hotel sent 3 staff to work on it ; after I requested it; changed to me another room. I didn't have time for them to spend hours tearing the room apart; though I appreciated the effort. 1 of the sliding doors to the closet of the new room was off the track literally leaning against the wall (eventually that was; somewhat; rectified). No luggage stand-multiple requests for one; plus additional hangers; foam pillows until nearly 4 hrs later. The single long blonde hair hanging off the shade of the desk lamp was a nice touch that was still there when I left nearly a week later.As I said previously; the bathroom is very small ; I think; laid out very awkwardly. They clearly spent a small fortune on covering every surface in the room bathroom w/granite; including bedside table; corner shelf for the tv (large flat panel) as well as the bathroom floor); but couldn't spare a few dollars for a curved shower curtain in the bathroom to give guests a tiny bit more elbow room. The 'don't steal me' hair dryer is actually behind the toilet which makes it difficult to use given the short cord on it. At least they refrained from 'don't' steal me hangers' in the closet. Carpet in the room is in desperate need of cleaning (even before my can of Pepsi exploded all over the closet door; walls; ceiling). A red 'status' light behind the tv started blinking in both my room my colleague's room next door Monday night since the tv's sit on a shelf in the corner; we ended up w/a flashing red light clear up to the ceiling. By that point; we were both so fed up w/the hotel; we simply threw towels over the flashing light for the duration of our stay.The public areas of the hotel are; overall; quite run down; dingy; in desperate need of; if not a complete make-over; at least a deep thorough cleaning. My traveling companions; who have (unfortunately for them!) stayed @ this hotel before; said the service in the Pearl Cafe has improved quite a bit since the change-over; however; the food itself hasn't. We only ate breakfast there; so I can't comment on the rest of their menu. The Westin City Center is connected to the Sheraton by a enclosed skywalk which has a number of food court style restaurants as well as the Westin's restaurant where we ate 3 nights (the crab encrusted tilapia is wonderful!).All in all; this hotel has a long way to go to become a real Sheraton.
111530,isabella750,06/09/2008,Stay away if you can I don't think there is enough space to mention everything that was wrong with this hotel - from the beginning to the end. I had to stay here for a convention; and we not only had a number of rooms for employees but also a meeting room reserved for the entire stay. I was arriving late on a Sunday and was assured by the event staff that I would have access to the meeting room to set up equipment for the next morning. Upon arrival at the hotel they had no record of the meeting room; even though I had paperwork in hand with the confirmation number. After two hours of back and forth which brought us to midnight they finally found a presidential suite that I could use for the week - 20 floors from where we were supposed to be. It took another hour or so to get the equipment to the room; since it was now the middle of the night; and I finally was able to hit the bed at 3am with a wake up call for my meeting at 6:30am.The next morning I was constantly interrupted by the event center who was asking why I wasn't in the meeting room they had assigned - even though the manager who put me in the suite assured me this would not be a problem. Every time service was needed it was late; and missing something. The charges were incorrect; and multiple calls to the event center seemed to cause more confusion as they didn't share information amongst their team.The sleeping rooms had different rates for the first day versus the following because of a conference rate. This is pretty standard practice with hotels; and we were all aware of it. However; what they didin't tell us is that we had to check out of our room and then check back in again for this to work properly. Not only did our room keys not function when we came back; but they didn't change the rate for us since we didin't follow their procedure. Another argument later and we were able to fix that mess as well.To top the whole thing off; they actually have a surcharge on anything shipped in and out of the hotel. So even the little fedex packages had a surcharge over $10! Talk about a rip off.I expected a lot more from a Sheraton; and would highly recommend staying elsewhere if you can possibly make it happen!
111530,ssmcgarr,06/03/2008,I enjoyed my stay at this hotel. I was here for a convention. The stay was really nice. There were three different groups of people having conventions and pleanty of space for everyone. The convention area is really nice. Room was great. Very clean.Hotel is located downtown Dallas.
111530,Laureka,06/03/2008,An unexpected Passenger I stayed at the Sheraton recently for an event. It's a beautiful hotel; but I did have a few small issues.The first was our cleaning lady. Now; I don't mind people from other countries. Infact; I love that we're such a diverse country. However; I didn't appreciate the fact that all the English our cleaning lady knew was Me no speak english. I'm sorry. Every time I tried to ask her something or requested that she not move something from where it was; she just repeated it back to me. The language barrier caused a definite lack of understanding.I didn't notice any roaches in the hotel room; but I know for a fact that I have never had roaches in my home. I got home from the Sheraton yesterday and unpacked my luggage this afternoon. Just recently I found a roach crawling out of the dirty laundry I'd set aside to wash that I'd taken to Dallas with me. I do not appreciate it one bit and hope dearly that it was the only roach that came home with me.Those two incident aside; I thoroughly enjoyed my stay at the Sheraton Dallas. The staff was nice; albeit a little flustered due to the massive amount of people who'd shown up for the event; but that's to be expected with any normal human being.
111530,BlissBlister,05/26/2008,Looks good from the outside The good is you can easily walk over to the Plaza of the Americas and Westin for lunch. There is a trolley stop close by to head to the West End for dinner. Rooms (some) have a wide screen hi-def tv. Reviews about the location are correct. Downtown Dallas is on a down turn and the areas around this hotel show this. The lounge was nice; pricey but thats how it goes with hotels. Rooms facing the bus depot will be entertained by numerous birds singing all night long. Its not a la la singing either; but loud screeching. The birds hide in the trees that surround the bus depot.No free wireless in the rooms. You can print boarding passes in the business center but the staff get huffy because you are not paying like others do to check email.I think the hotel was used to serving the larger conferences and everyone else could take a jump. Haliburton was there having a big shindig.The worst thing about my stay: as I turned in one night; I noticed something on the wall. It was a cockroach about 2 inches long. Im not usually queasy or picky about insects; but not cockroaches and no way could I sleep while that was in the room. I should have called the front desk but didnt want to have to get dressed and wait for them to respond so I knocked the roach off the wall with the phone book then beheaded the roach with the trash can before it tried to hide. As both parts still squirmed I picked up the pieces with the do not disturb card and flung it outside by my door. In the morning the card and bug pieces were still there; which was understandable as they wouldnt vacuum at night; but when I returned to my room at 4PM the card was gone but the roach was still there. It stayed there until I checked out. The halls are NOT cleaned on a daily basis. As you might expect; that made the rest of my stay uncomfortable. I shook out all of my clothes and kept them in my bag; zipped up tightly. I would spot check the walls the rest of my stay on a regular basis. I had some snacks from a reception that was inside a drawer; but threw it away as I kept imagining the roaches eating the food while I was out.Adams Mart was set to become a Sheraton shortly after my stay so hopefully they will improve the business aspects. Also they should call an exterminator and make sure the cleaning schedule is followed precisely.
111530,sypCalif,05/08/2008,Good Experience at this hotel Valet was professional and hospitable. My husband and I were here for a Board Meeting - so its good for business travelers. Gift Shop is really stocked w/alot of items you may need on the go (toieltries; etc). Parking was convenient w/standard cost of $12-14 for guests. The guestroom we had was in the South Tower on the 18th Flr w/slight view;very; very small guest room with King bed for two but functional; granite top countertops/floors in bath and granite counter top for the Flat Screen TV!!! The bathroom was super small as well about the size of an interior room on a cruise ship. Shower/bathtub was narrow and restrictive to bathe in. Decor: Attempting but not consistently the best - The A/C unit countertop finish needs fixing; the finish was chipping and slightly hanging off. Cosmetic observation. New Coffee dispenser brews cup instead of pot which is good. Chairs are not; not; not comfortable at all. ALL of the chairs were extremely narrow. Room service was timely and decent good. But expensive (hot oatmeal and side bacon (4 slices) was a total of $35 !! We have stayed at other hotels that have top quality service 4-5 Star and the pricing was conducive to the quality of food received. We sometimes have to do alot of room service due to schedules but this hotel we didn't. the restaurant is much better and hot food guarnteed. The breakfast buffet was wonderful. Lobby area is spacious and the desk clerks were very professional and kind at check-in. Hallways/elevators clean and decor nicely. Our colleagues had a beautiful guestroom just two doors down from us and it was extremely spacious. Their bathroom was a bit dated in decor though - lighting really bad like in an old gas station. This property was literally transitioning from Adams Mark to Sheraton during our stay - so when this happens it can be unsettling for guests but it was good and didn't affect us in anyway. Our general assembly meetings competed with a youth cheerleading competition and they were located upstairs above our meeting room and shook the floors to the level of the chandeliers on our floor were in earthquake mode with dust coming down...whew! All in all we would probably stay there again and would recommend it to our colleagues for the sake of convenience and location. Hope this review helps in your travel planning.
111530,ATLNate,05/04/2008,Blech! The only thing that made this hotel ok for me was that I only paid $68 on Hotwire. I was excited by this hotel due to it's location and size. I had hoped that such a large hotel would offer some excitement and glitz to my trip. That was not the case. This hotel (formerly the Adams Mark) is run down and depressing. The area surrounding the hotel in downtown Dallas is devoid of anything interesting to do. I had hoped to enjoy some interesting night life; but apparently Downtown Dallas has not enjoyed the urban renewal so many other US cities have experienced. Walking outside the hotel at night seemed dicey.Usually large hotels have some great entertainment oportunities and a nice lobbybar scene. Not this one. Nothing was particularly inspiring and the place was dead. Guess everyone else knew this hotel is a dud.Pros:-Very friendly and helpful staffCons:-Dirty-Boring/sketchy part of town-$10 slow internet. I don't know for the life of me why hotels still do this.-Boring boring boring
111530,tulsainok,05/02/2008,Service was terrible--Would not stay here again I stayed here for 4 nights in April with a co-worker for a conference. We were looking for the Adams Mark; and drove right past the Sheraton; and finally figured out that it had recently changed names. After a big hassle at the check-in desk over credit card issues; we asked to be in a room near our friends; and a nice front desk man; who was helping our friends; placed us in rooms right next to each other. Very nice. When we got to our rooms on the 16th floor of the South Tower; they ended up being suites! 2 suites for 4 people. That was delightful; as was the gorgeous view. The rooms were very nice and spacious with nice up-to-date furnishings.But the service in the hotel was atrocious. When we got there we had Starbucks coffee for the coffee maker in the room along with teas; cream and sugar; and 2 big styro cups. We had 2 glass glasses and 2 styro drinking cups. Although the cleaning crew left more coffee each day; they only replenished the coffee cups once; leaving us with coffee but no cups; and never brought new sugar and creamer; or new styro small cups; and I didn't trust the cleanliness of the glass glasses. They never brought new toiletries after the first day; and we ran out. The prices for food in the shop in the lobby were amazingly high: $3.50 for a water or a pop. There were pop machines at the pool and on our floor; but they were both empty. The $9.99 internet charge was ridiculous; so we used our laptop in the lobby to check our mail. We could not use the phone system to call our friend's room; or for them to call us. Our cell phones worked sporadically in the building. When we called the front desk; they never answered; Finally another dept would answer and transfer us back to the front desk again. We had to go to the desk and wait in line to ask about checking out. Then wait in a very long line; at least 30 minutes to actually check out and another 30 minutes to get our car out of the valet parking.
111530,Phalarope,04/24/2008,Really bad experience for the price Stayed here for a conference. Evidently AM changed overnight to a Sheraton . . . but it took 5 requests (both by phone and in person) to get a single garbage can in the room (there were supposed to be 2 and we had none). The 5 requests were over 2 days. Also; there was no plastic bag for the ice bucket and that took 2 days to get as well. Cleaning service did not come the second day until after 5:30. Me and my roomie were getting ready for a dinner - - (I guess they do the people checking out first and then go to the rooms who are staying - - - - but still) and had to leave early. Checking out seemed to be rather complicated too. Although we had a 'manager' - - dividing up the bill (requesting two separate ones) required us to 'have a seat' - - good grief. The price on the back of the hotel room door said the regular price for 2 beds was $300 - - ouch. We didn't pay that much but I have stayed in much cleaner and responsive hotels than this. Never have experienced anything like this - - especially since we aren't talking about a 'cheap' hotel. Good luck . . . .
111530,sirreal34,04/22/2008,Horrible Hotel That Steals Your Forgotten Items Do not loose or forget anything in the room. There lost and found department steals. I know I forgot to get my charger. Ofcourse they never found it. The service is terrible. It is a rip off joint for the price you pay at this hotel. Rooms are too small; and dirty. The bathtub belongs in a slum. DO NOT STAY HERE
111530,chirpie53,02/27/2008,Got the run around booked a reservation in May of 2007; for this long weekend in Dallas. I requested a room with 2Queen beds. Upon arrival; I was told that only Kings were available. I reminded the clerk that I had resevered this room many months ago; and he said it was first come first served.There were four of us! I showed the date of the reservation from my confirmation printout. I requested rollaways; if that was the best they could do..They insisted that this was the only room available since there was a couple of groups there for conventions. The room I was given was a corner room with barely a place to open our luggage.Rollaways were not a possibility in this room..I called the desk to complain; to get the same answer; that there were no other rooms. This is a high rise hotel. I asked to speak to a manager and they assured me that one would call me back. A voice did call me back very quickly; I was quite certain it was the same guy from the front desk; who proceeded to tell me the same story again. I expressed my dissatisfaction. They finally agreed to move me to two adjoining King rooms; but charged us for another room.
111530,PittGrrl04,02/23/2008,Way Overpriced! We stayed at this hotel from Thursday to Monday (President's Day) in February 2008; for a conference held on site. Unfortunately; our stay coincided with a national cheerleading competition; so there were loud girls running up and down the halls and clogging the lobby throughout our stay. Although this was not the hotel's fault; the hotel is so large (1800 rooms; 3 different towers) that if its filled to capacity; you will not enjoy a quiet stay whatsoever.Unfortunately; we were placed in a non-smoking; king-size room on the 16th floor of the North Tower. I say unfortunately; because this is the tower which hasn't been remodeled yet. However; after traveling all day from Buffalo; driving from the airport; waiting in line to check in with all the other guests; waiting for an elevator to the 16th floor; to discover we were in the old tower... we were just too exhausted to complain and move. We paid the convention rate of $160 a night for a small; Motel 6-grade room. The bed was adorned with your typical mid-80s flowery duvet; and the mattress itself was incredibly uncomfortable. Ugly carpets and drapes; old tv with a remote that hardly worked; you get the idea. However; there was a nice desk and a sink outside of the bathroom itself; which is always nice. We also received a complimentary USA Today each weekday.We were under the impression that we would have complimentary wireless internet in our room throughout the stay. However; on our second day; we realized that there was no wireless in the room; and only the option of an ethernet-type connection for $9.95 per day. Upon inquiry to the front desk; apparently only the new; renovated tower; the South Tower; has wireless; but they said we could sit in the lobby and access wireless if we needed to. Well; with all these cheerleaders running around; we were not about to do that; and just ended up paying the day rate. However; if I would have known this when I checked in; I would have definitely insisted on being placed in the South Tower. And when I finally visited a friend's room in the South Tower... the difference in comfort and style was ENORMOUS!The hotel features a casual restaurant that offers a buffet and menu for breakfast; lunch; and dinner; and we ate their our first evening. It was decent food. There is also a lounge (where a friendly bartender lent us a corkscrew for a bottle of wine in our room) as well as a sports bar. The hotel also has an upscale restaurant; Chaparral; on the 38th floor of the Center Tower; but we didn't eat there at all since they were only serving a special Valentines Day special (ie $$$$$$$$$ for a small selection of food) throughout the weekend.Parking onsite is $12 a day with in and out privileges; and valet is also available. There wasn't much to see in the immediate area of downtown; at least without walking distance. So luckily we had rented a car to get around.As far as the conference itself; everything seemed... too confusing. Upon asking the front desk when the meeting started on Friday; they had no information and seemed to think our group didn't even exist! We met on the 37th floor of the center tower; which meant catching our elevator on the 16th floor; going to the lobby; and then walking to another elevator to get to the 37th floor. Very annoying. And then; our final banquet was actually across the street; and we had to walk through cheerleader practice to get there! I can't really blame the hotel; since it was probably the conference planners' fault; but nonetheless.... this hotel is very large and you will just be one of a crowd.Would I stay here again? No way. There are several hotels in the immediate area that I would try over returning to the Adam's Mark.
111530,heysugar1,02/22/2008,Nah On business trip and shared the room with a co-worker. The room (e.g.; beds; bathroom) is very spacious. Had 2 queen sized beds. Was less expensive for us to book the room directly than it was to book the room using the 'special conference rate'. The hotel is very business oriented. Not recommended for anything else. Restaurant on the 1st floor is a bit pricey but the food is good. Be aware that the later you go; the more likely the food runs out. Great for business folks.
111530,minervah48,01/27/2008,Low Grade 3 Star Expectations were disappointed from the first day. Handicap parking slots were used for valet parking. The spacious room was equipped with stained covers; multiple chipped bathroom tiles; sloppy bathroom caulking work; blackened bottom of bathtub; a few sheets of toilet paper and 3 tissue in dispensers; inoperative phones (there was a dial tone but no calls could be received or accomplished); and 2 out of 3 lamps had blown bulbs (it took maintenance an hour to respond to the service call). The restaurant carpet and several chairs were littered with food and stains. After exchanging a few chairs looking for a clean one; we finally received replacements that was wobbly at best. The Cobb Salad had a ladel full of lettuce; the Ribeye consisted primarily of fat and some substance that was difficult to cut and the New York Steak sandwich contained bulbous masses of fat with pockets of meat. Yes; complaints were made without even a credit for meals; room or parking. Unless substandard is your cup of tea; stay elsewhere.
111530,BigMelNLA,01/15/2008,Good for Business Been here 3 years in a row now. This hotel is great for large business events. I'm not sure if I would stay here for leisure because it's a little bit on the expesive side. Other than that it is a nice place. It has a nice gym; cafe; piano bar; two sports bars; a gift shop and a deli for breakfest or lunch. It's right across the street from a train stop and a 5 minute walk to Main Street where you find lots of night clubs; bars and resturants. It's easy to get a cab and a shuttle from this hotel. They have a business center.
111530,Louis59,01/10/2008,Great Meeting Facilities; Rooms Need Work This hotel typifies Adams Mark Hotels' efforts to slowly shut down the brand. In typical AMH fashion; the hotel sports a fine staff but the physical plant condition is average; at best.The good: the location of this hotel is in the heart of downtown Dallas; with easy access to shopping; dining; and attractions. The staff members are numerous; warm; and friendly; and attend to requests readily and with grace. On a surprising note; the meeting and banquet facilities are well above average in condition; service; and food quality 鈥?our group enjoyed banquet breakfasts; lunches; and dinners during our three day meeting and they were handled flawlessly.The bad: the guestrooms. The bed is very comfortable; but the rooms are small; much smaller than standard convention hotels. The walls are thin and you can easily hear the TV and talking from the room next door. The clock radio is annoyingly difficult to use; and the in-room coffee maker is the old-style four-cup glass pot that shows little evidence of having been cleaned in recent weeks. The bathroom is tiny; with undersized bathtubs; and the weak water pressure leaves you with only a trickle of a shower. For some reason; hot water is plentiful in the morning but at any other time of day; forget it鈥old water ran for nearly 30 minutes when I tried to shower before dinner. Be sure to ask for a room in the renovated South Tower; or what they now call the Tower Royale. Finally; when oh when will hotels learn that if you鈥檙e not from their city; you really don鈥檛 care to receive the local paper in the morning! I awoke to find the Dallas newspaper at my door this morning and learned later that USA Today is available only on request; and only if not too many people request it. Minor item; but one that a good convention hotel should understand.The staff are telling us that the hotel is converting to a Sheraton in the coming weeks. Let鈥檚 see if they can correct the rooms-related annoyances and make this hotel a truly solid downtown hotel鈥?/p>
111530,WashingtonDCDukeDog,11/14/2007,Dirty rooms Our firm had a conference at this hotel so I didn't have a choice in the matter. The reviews describing this hotel as mediocre at best are on point. The rooms are old and quite dirty. There was a box of huggie wipes and a dead cockroach under my bed. Lovely. The bathroom was old; moldy and there was hair on the floor. I wouldn't walk barefoot in this place for any sum of money. Never again. Plus I will contact my firm corporate events planning group and suggest a new venue - preferably one not stuck in 1982.
111530,BOBCORAL,10/31/2007,What A Great Hotel Dallas Should Be Proud Stayed at AdamsMark Dallas and was so supprised that such a large hotel could give such great service . Was attending IHG conference and am some what familiar with Mr.Kummer from Clearwarer Beach;but what a experience for 3 days Keep up great work. As 5 star as your going to getBob JonesPS Mr.Kummer keep up great work
111530,AirportTaxiHotel,10/25/2007,Not thrilled This is truly a conference hotel that has seen better days. Not only was my room small; but there was a used Q-tip laying on the cushion of the arm chair. NASTY!!! Needless to say; I didn't bother to sit there. There are several different buildings. If you stay at the hotel; be sure to request the South tower. Fortunately; my room was in the South Tower; but other travelers in my group were in the North and Center Towers. Their rooms had not been refurbished yet and had a distinctly unpleasant; musty odor. After seeing the extreme differences; I advised my friend to relocate to the South Tower. Overall; the staff is nice and very accommodating. The cafe is average. The restaurant at the top of the bulding was DELICIOUS!!!!I wouldn't stay here if I had to pay for it with my own money.
111530,nikki68,10/24/2007,Mediocre at Best This hotel is not family friendly. The rooms are not very large. While on the trip I came down with a vile flu bug and could barely move. The overpriced room service bill for two glasses of milk for my 21 month old son was $11. The food we ordered was mediocre; and we had difficulty accessing the pool from the North tower; where we stayed.
111530,beth059,09/04/2007,Great rooms but confusing layout I LOVED the rooms at this hotel. I had a suite and it was HUGE with its own living room and lovely bedroom. The fitness room was large and had plenty of machines. The hotel is set up strangely with three different elevator areas. To get from some floors to the restaurant or to the fitness center you have to literally go to the lobby and go up another set of elevators. Also; unless you valet park; its a LONG walk from the parking garage to the front desk. The restaurant was incredible though with 360 views of the city. They also had great food and great service.
111530,RoseandRoy,08/06/2007,Much better than expected After reading several bad old reviews; we were wildly surprised to find the Adams Mark a wonderful hotel. The lobby was beautiful; as were our rooms. Clearly remodeled recently; they were spacious; sumptuous as to bedding and clean too! We were there for a large conference and found the service to be excellent and the food served at the conference between sessions plentiful and delicious.The only down side that we saw was that the food in the buffet restaurant was a little pricey and lacked variety; though the quality was good. It didn't matter though; as the small restaurant at the other end of the hotel was a great place for a sandwich and soup; and there are several other restaurants within easy walking distance. There is also a train stop within a block that will take you to the area of town most populated with restaurants and shopping for about 2 bucks.
111530,sroxc5,07/20/2007,Fun weekend at the Adams Mark I don't know about others; but I would definitely stay here again. I went for a business conference and there were thousands of people from other business conferences including mine staying at the hotel. Everything was so lively and bustling and the building itself was right in the middle of downtown and it was tall; which was a breath of fresh air for me because I grew up in a big city. The sports bar was fun and the pool hall was full of people dancing. The restaurant was overcrowded and room service was great!I loved the walkways to the other buildings and the close vicinity to public transportation. Unfortunately; downtown Dallas is so large that it just looks empty so walking around there by myself on an extremely cold day felt dangerous; I wouldn't walk to far by myself; there are too many crazed homeless people because of the cold. The DART (kind of like a subway and trolley in one) was a very good way to get around the city and the buses were very punctual. There was a DART station right outside the hotel so that was convenient. The service was very good and the people were as helpful as they could be. I asked for a verbal tour so they had a lot of patience if you ask me. My room had a great view and a great bathtub. I would definitely recommend anybody who is willing to spend a few bucks to stay here.
111530,3weeks,06/29/2007,Business Only Dump Stayed here four nights for a large work meeting. I read all the reviews before my arrival and most of what said was true.I would never stay at this hotel for anything other than business. Its a large hotel intended for conventions/meetings.The rooms are pretty much Holiday Inn style. One positive thing- I used the door tag they provide to order room service for breakfast. The first two days the food arrived on time and was very tasty affordable. But then it turns negative-for some reason on the third morning our food never arrived. We discovered that the door tag was not picked up-even though we placed it outside well before the cut off time. Nothing else to say that is different from all the other posts.
111530,cajundego,06/26/2007,Pleasantly Surprised After reading all the negative reviews; I approaced going to this hotel on business with caution. I was pleasantly surprised to find just the opposite. The room were oversized compared to other hotels. It was also clean. Belng there for four (4) days was not a hassle. All employees were friendly and helpful. The only problem we had were the elevators but we were a large group. I would not have a problem staying here again. My only disappointment was that any shopping was 7 miles away! :-(
111530,PlayfulPlatypus,04/27/2007,Put on your walking shoes and don't forget your flip flops for the bathroom This Adam's Mark is not up to the standard that other hotels are willing to be at. The conceriege gave us bad information on three different occasions. I booked a non-smoking room. That is what the sign on the door said it was. The blanket reeked of smoke. One of the bed springs was poking through so I put a pillow over it. Don't expect any HOT water after 9am until the next morning. You will not get any. It is almost like they turn off the water heaters during the day to save energy. The distance from our conference room to lunch was a solid 2 city blocks. The selection of lunch places is fantastic over at the Westin. Just be prepared to take the tram to the West End for a dinner or be willing to pay big bucks at the hotel. Where else do you pay $6.50 for an imported beer. We tried to go to the Charappel Steak House but you had to have reservations at least a day in advance. The distance from my hotel room to the conference location was one city block. They charge $10 a day additional for wireless. And; it does not have enough strength to stay online to complete business transactions. They have a business center at $5 for 15 minutes of computer time. No complimentary breakfast. Be prepared to walk the two blocks over to the nice mini-mall lunch area at the Westin. Don't forget that you have to pay $20 additional a day for the parking. Definitely; go to DART.org to look at the bus and train schedules to get to and from the airport. The SUPER SHUTTLE kept going round and round the airport finding more customers until the van was full. It took over 2 hours to get from the airport to the hotel. Coming back to the airport; we were packed like sardines in a can with a full van.
111530,Royzee,04/04/2007,Big Spaces; OK Location; Good Food Stayed here for 3 nights for a business conference.The conference rooms; exhibit halls and public spaces were very spacious. Decor was a little dated - but OK. Food at the business functions was much better than usual. Located near a mini-mall and about 8 blocks from West Dallas Restaurants. Walk; take the tram or a short taxi ride. About a 1/2 hour $40 taxi ride from the airport -no complimentary shuttle.Free wired internet. Coffee maker in room. Bed was OK- not as comfortable as the new Hilton or Sheraton beds; though. My room was small and crowded with furniture -but had a really nice; big flat screen TV. Other associates' rooms were larger. Bathrooms were quite tiny regardless of the room size. I didn't notice any particular dirt problems - everything seemed clean enough. Large indoor pool; hot tub; public saunas; outdoor pool. Workout area was strange- large area but a definite shortage of treadmills; bikes and steppers what they had were old. No ellipticals; no real locker room or free weights. Some weight machines.
111530,NYAnn30,03/28/2007,Not Impressed by Adams Mark The room was in poor condition. When someone in the room above mine showered; the water would drip through the ceiling into my bathroom. The water dripping was at a high enough volume to wake me up and flood part of the bathroom floor. My room had also not been cleaned very well. There was hair on the bathroom floor and dust covering the desk. My room was not cleaned until 4pm one of the days I stayed. I returned to my room at 4 to find the room service meal from breakfast stincking. I had to call down to the main desk to request my room be cleaned. There was not an iron or ironing board in the room either. I had to request them as well. Overall; a very poor experience with the room and servicing of it. The hotel employees however were very curtious and helpful and the food and live entertainment at the hotel was excellent.
111530,turkskel,03/13/2007,Did you like the 80's decore? I stayed in the Adams Mark for a conference in mid February. I was in the centre tower; in an executive suite. My room was very spacious and pretty clean. The furniture and decore was very dated; very early 80s browns and the room was dark. The lighting could have been better. In a suite I was shocked to learn that there was no fridge. The bed was comfortable; and I did have a good sleep. It was nice being able to control the temperature in the room.I did not experience bad service; but feel that there must be more updated options available in Dallas.
111530,lan151,03/01/2007,So So in Dallas I was at the Adam's Mark Hotel for a conference in February. It was an OK hotel; but I thought that the service could have been a lot better. One night they didn't clean our room until 10pm!! We had some issues with the internet hookup in our room to our laptops; they did resolve them but the same problem happened twice. I probably would not stay there if I didn't have to again.
111530,LizzieNC,02/15/2007,Would stay there again My husband and I stayed at this hotel in early February. The rooms are very nice with a large flat screen tv. The beds; pillows and comforters were a dream. Everything was very clean and looked new. We had no problems with the wireless internet service. The hotel staff were very friendly and were always eager to answer any questions about the city or make recommendations about where to eat or how to get around. The hotel restaurant on the main level was only mediocre. The restaurant on the 38th floor called the Chaparral served one of the best meals I have ever had. I would recommend the Chef's special of the day or the filet mignon. The view of the city from the restaurant is spectacular. I would stay at this hotel and definitely recommend it to a friend.
111530,RunnerWoman,02/15/2007,Despite my worries; my stay was a good one I stayed here for a weekend conference. I read the reviews after I booked the room; and I was very worried. But unlike those of the recent reviewers; my stay was a pleasant one. My only complaint was the low water pressure in our toilet (we were on the 25th floor). A friend in one of the executive suites had very moldy shower curtains. The elevators are mentioned in a few reviews. I would say that they arrive faster than at most hotels. But the weird thump we heard in a couple of the elevators while passing between the 11th and 17th floors was somewhat alarming! I can't think of any other negatives. The room was clean; the bed was comfortable and I could adjust the thermostat to my desired temperature. The majority of our meals were at the hotel; mostly by the catering staff and once in the buffet restaurant downstairs. All in all; the food was excellent for hotel fare. The hotel event caterer's beef filet and chocolate cheesecake were worth every bite! The staff members were friendly; from the waitstaff to the housekeepers to the front desk crew. I would stay here again.
111530,arnaudfischer,01/29/2007,Bad bad bad experience I had a pretty bad experience staying at the Adam鈥檚 Mark in Dallas last week; a really bad experience. I will avoid that place in the future. Their totally over hyped restaurant at the top was unsatisfying. The setting is nice; the service was fine; but the food was really expensive for what I was served. Don鈥檛 go there; even for the view; there are way better places. There was almost no service and it was bad when there was. There was no water pressure in the bathroom. My breakfast order came in wrong at 6:00am; bad way to start the day. My back still hurts from the really bad mattress. It was 60 degrees in the room at 5:00am because the staff turned the heating off I guess. My room was not done when I got back to the Adams鈥?Mark hotel at 6:30pm. And after providing the management team feedback using their Web site; they basically reimbursed one night and really did not care. I wonder how this place is still in business. These folks obviously don鈥檛 understand lifetime value. I stay in hotels in Dallas pretty frequently and I have about 50 years to live; not mentioning all the people I am going to mention it to. Adam鈥檚 marks; do the math; how much is that going to cost you versus just getting it right in the first place; or at least fixing it? I actually told them I was going to write about it and they did not care to fix it anymore.
111530,SarahUE,01/24/2007,Just Okay.... This hotel did not meet my expectations. I travel a lot with my job; and for the price you pay here--you should get more. When I arrived; they told me that the room I had reserved was not going to be available. So--I was downgraded immediatly. Then; when I got into my room; I noticed just how basic the room was. Nothing special; and the bathroom was a little dirty. There was mold in the shower I found hairs on the floor. The worst part was that a maid walked right into my room one morning (around 11) without knocking or anything. Just flung open the door said I am sorry; we thought you checked out. Overall--not worth the money.
111530,e3av8r,01/03/2007,Great...if you don't care about sleeping One of the worst hotel experiences I've had. Stayed over New Year and there were roving gangs on kids throughout the hotel. Starting about 2 AM someone pulled the fire alarm and it went off for the next 2 hours! We did the Bed and Breakfast deal on the room and were stuck in a room next to the elevators--sounded like we were standing next to a busy interstate all night long. The internet is free only if you browse through the tv--another $11 to plug in your laptop. I'm still not sure where the breakfast part factors in. We sat down and had breakfast the next morning only to find out that the buffet wasn't breakfast but brunch at about $20 each (not part of the room). Then found out that parking wasn't included on the Bed and Breakfast--another $15. On a good note; the manager knocked half off the room rate
111530,hilighter,11/20/2006,Unfair; discrimination This is the worst hotel I have ever stayed.Here is the situation in the conference meeting in this hotel:First on Friday; I reserved a non-smoking room and when I checked in around 10 pm and I was assigned to a SMOKING room. But the front desk refused to reassign me a non-smoking room after I requested TWICE right after I saw the room. The excuse they gave me was that all the rooms were over-booked and no availability. They did not check the computer nor ask my room number o double check my reservation. The funny thing is my friends who checked in about one hour later than I did were assigned to a smoking room; HOWEVER; they were switched to a non-smoking room (and upgraded to a suite) in one hour. Then; I talked to the front desk again the next day (Saturday) and talked to the reception first; he kept saying that it is the first-come 鈥揻irst-serve policy and stating all the room was booked at the time I checked in. But he could not explain why my friends could change the rooms after my requests. Then I talked to the manager. This is the worst manager I talked to. He talked like talking to no one and the words were in his mouth. I could not hear anything and I had to almost lean on the counter. He only said; the rooms were booked (at the same time; many guests were checking out; and it was Saturday) They did not even check the availability of a non-smoking room at all. THEN in Saturday night; one of my other friends told me she was switched to a non-smoking room after she complained she got a smoking room in the midnight (Friday).So the only answer for this is this hotel treated me unfairly and discriminatinglySecond; the room is dirty; bath tub is molded; the AC/heating is not working well. (The front desk did ask the housekeeping to spay but they did NOT show up.) Room service was slow; need to wait for at least 2 hours for a sandwich. I will never and never stay in this hotel and its chain hotels.
111530,rs7921,11/03/2006,not what expected Husband and others from his company attended the automation conference on 10-21 his company booked all the rooms here since the conference was held here (1) My husband still is on call and requires the internet to solve many problems they dont tell you in their description that the cost is $9.95 per day! Which he had to do also even to make a local phone call that is another .54 cents. Several wives also accompanied their husbands we arrived on Sat. planned to do shopping and got out for dinner Sun well they should also tell you things are closed on Sun was told it is because their in the bible belt. The restraunts in the hotel are average not 4 star we also wanted to go to the chappaerl restaurant on the 38th floor that they boost about well that is closed on Sunday and Monday! Drains in the bathtub go down very slowly; room size average 3 star size also we did get in the hot tub water was luke warm and the indoor pool cold. Since my husbands company paid the bill I cant really complain about that but would stay else where if I return to Dallas.
111530,Notgoingback,10/21/2006,An average hotel I stayed at the Adam's Mark for a conference. The hotel was very convenient because our conference workshops were on the 2nd floor. My opinion of the hotel goes south from there. You had to pay for using their internet service; using the computers; fax; copy machine; printers in the business center. I could not believe that a hotel that proclaims to be top notch would charge for such services; which are usually complimentary at even 3 star hotels. The rooms were spacious but the shower was terrible (at the breakfast meeting; I also found out I was not the only one that was having issues with the shower). The shower was very; very slow to drain and if you turned the handle too far to the left for hot water; the shower would make a loud vibrating noise. Evidently; I was not the only one having issues because I heard the same loud vibration from a room down the hall. The elevators were a rough ride and did not look well maintained to say the least but I was able to make it to my destination. The hotel staff and concierge were very; very friendly but I expect more than just a friendly staff at hotel that proclaims to be 4/5 stars. Also; there was not a refrigerator or microwave in the room. Unbelievable... My company happened to pay for the week that I stayed in the hotel but I also like to stay in nice places when I go different places and knowing what I know now; I would not spend MY money on this Adam's Mark or any other for that matter. I think you pay a lot of money for much of nothing.
111530,cercis,09/06/2006,Great service! I was came to Dallas for a wedding Labor Day weekend. This was the cheapest hotel that had discount rates for my friends' wedding. I had read some bad reviews on Tripadvisor but decided to give it a try. Granted the rooms in the north tower where I stayed could use some updating but they were clean and fairly roomy. The south tower is supposedly renovated; but it was closed for carpet installation the weekend that I was there. I paid $90 something dollars a night for a king room as part of the 'wedding discount'. The most amazing part of my stay was the concierge staff. They were incredibly helpfull!! They gave me maps to everything I was trying to get to. One night when I went looking for a midnight snack (there are no late night vending machines unfortunately...) one very nice guy asked what I was hungary for. I said that I had a craving for chocolate chip cookies. He went in back and came out with a couple of fresh cookies - no charge. I also found the pool to be very well kept and clean.
111530,Frequentbusiness,09/03/2006,Not Luxury - Overpriced; lousy service; no extras The other reviewers are absolutely right. Even the ones who rate the hotel highly had complaints. This is Not a luxury hotel.First; the housekeeping is deplorable. I had to laugh at the other reviewer - they actually barged in on me also while I was in my underwear getting dressed (no knock). Also had to beg and plead for a mini-fridge. Shameful for a hotel that bills itself as luxury. No free internet; overcrowded fitness center; lousy restaurants; rude staff and no points to boot!You can do much better in Dallas!
111530,cessy31,07/21/2006,Huge Room The room was huge oh my gosh; I guess I did not expect the room to be so big. They also had a pool Hot-tub inside outside. Which was very nice because it was so hot down here in Texas. The Maids gave excellt service so did all the other guest relations. However make sure you find out abou the parking it was kind of high $12 a night. Also if you have a baby watch out they will get you to rent a refrigerator it was $25.00 which I think is outrageous; because you can get one at other hotels for free.
111530,ATripAdvisorMember,07/14/2006,Superb Stay Wasn't very confident that my stay here would be good after reading some of the reviews. The entire complex has been renovated since the very negative reviews were written. I was in the Center Tower; 31st floor. The room was VERY large for a downtown hotel. It was the first downtown hotel i had seen with 2 queen beds instead of 2 double beds. The matresses were very comfortable. The bathroom was very large; and in the room there was a large vanity area. Not sure why someone would complain about the extra vanity; it was nice being able to make coffee in the room. The restaurants were only OK however. Bagels On Bryan was fine. Pearl Street Cafe' was ok; service was fair; and the food was your average crummy hotel food. Never did try Chapparal on the 38th floor; instead we went to Antare's restaurant on top of the Reunion tower (it revolves!). You can get to it by taking the DART train; very convienent; you can take it to the west end district full of restaurants (Cadillac Grill; Spaghetti Warehouse; Mortons Steakhouse; Hoffbrau Steaks; On the Border and more.) The fitness room was nice; plenty of stairmasters and LifeFitness Strength (Nautilus) machines. Completely shocked to see only THREE treadmills for an 1800 room hotel! The pools and spas were large for a downtown hotel. Be sure to use the skybridge to the Plaza of the Americas; full of restaurants with everything from mexican; american; coffee cafe's and fast food. Overall I had superb stay and would recommend this hotel.
111530,jawdmb,06/19/2006,Loved the Adam's Mark Dallas I just returned from Dallas and my stay at the Adam's Mark hotel. I am an event planner and held a small business meeting in the hotel. I was very pleased with the hotel and the service. This is a massively huge hotel that caters to meetings and conventions. The connected Convention Center is beautiful and state of the art. Check in was easy and smooth; I stayed in the North Tower in an executive suite which was huge! I had an excellent view of the city and the room was clean and tidy. The furnishings were in great shape and the bathroom was a good size. The Hotel was pretty quiet with very few people around. They have just opened a boutique hotel within the larger hotel. These rooms are in the South Tower and are very luxurious and top of the line with all the high class amenities you'd ever imagine. One of my attendees asked for an upgrade upon checking in and to his shock; it was granted! He raved about his room for days! I had room service my first night which was decently priced with quick service and ok food. The meeting rooms were well kept and the catering service was excellent! There is a very nice restaurant on the 38th floor of the hotel that boasts good food and views. Unfortunately the staff was rude and we opted to leave the Hotel for dinner; which you'll have a number of great choices nearby. (We tried a great steakhouse a few blocks away!) Overall I had a great experience at the Adam's Mark and was pleasently surprised with the service and surroundings! I would definitely have another meeting at this location.
111530,bookcollector,06/19/2006,Great stay! This was my third stay at the Dallas Adam's Mark. We were here for a competition with our daughter who was participating. We were late in arriving (after 10) and hungry. Ordered a few ala carte items from room service; asked for 3 set ups; and received plenty of fresh; hot; well-prepared; nicely presented food. Order arrived before the time estimate. Some of the best room service I've ever received and we have special dietary needs. They were able to accomodate us quite nicely.The hall to our room and the room must have been recently renovated. Both were very nice.The room was very large with 2 easy chairs and small table beside the window; a large desk and chair; and 2 queen beds. Very large; very clean bathroom. There WAS a large sink / vanity in the bedroom; but I see no problem with that. I would rather have my coffee maker there than beside the toilet as is the case in most hotels. AND when you travel with teenage girls - you appreciate the extra sink - makes getting ready much easier. I was able to use it to wash out some costume items while others were using the shower. I find it hard to imagine why people would GRIPE about an extra sink. It was really out of the way and unobtrusive; but very convenient to have.There was some kind of teen convention going on when we arrived; but our room was very quiet. We had to get up very early the following morning. We didn't hear anyone or anything after we shut the door and I am a light sleeper. Room was nice and dark after lights off. Wake up call came properly. Breakfast was delivered on time and hot and tasty. Plenty of food. All the staff we dealt with were friendly and eager to please. Didn't have time to use the pool this time; but the outdoor pool is lovely; especially at night. Self parking in their garage is easy; so we didn't use valet parking this time. If you want convenience and comfort in Dallas; Adam's Mark is great. It is however; a very large convention hotel. If you want your hotel to be a large contributor to the charm of you stay - I'd go somewhere other than Dallas.
111530,ATripAdvisorMember,05/25/2006,Horrible experience I stayed at the Adams Mark for a conference and it was one of my worst hotel experiences ever. The room was dirty (I found a Pepsi can under the bed) and very dusty. In additon; the hotel staff had a horrible attitude. I was organizing an event for my company; and the event coordinator at the hotel was constantly making mistakes with price quotes and many other things. We were forced to eat at the restaurant by the lobby three times because we were always in a rush to attend the next event. The wait staff were rude; forgot my coffee; and were VERY SLOW. It takes about 15 minutes before somebody even acknowledges you have sat down; and another 30-45 minutes to receive your food (and we just ordered salads and sandwiches). My advice would be to stay at the Westin next door.
111530,jjjeh,05/19/2006,A Very Nice Hotel I was recently in downtown Dallas for business for the first time. I elected to stay at this hotel for the location. I was concerned because of the many negative reviews. However I found the hotel very nice; room nice; good size and clean; nice views of downtown; staff very friendly and helpful; check in a breeze. I had no problems or issues at all. The location for downtown was great; good area to walk around; right next to The Plaza of the Americas with shops; close to the Arts District and West End for many restaurants; etc. I would definately stay there again or recommend it to someone.
111530,ATripAdvisorMember,05/10/2006,Adam misses the Mark by a long shot. Be warned! God; where to begin... My family was stuck in this luxury dump for five days for a conference. Never again. The suite we were given was spacious enough and had lots of opportunities for accomodations; but none were apparent. The ceiling in our living room still had tape and streamer remnants hanging from a previous tenant party. The floor was covered with confetti. It took 4 phone calls and three hours for housekeeping to come clean the room. There was no refrigerator in the room; in spite of the fact that it was an expensive suite and was advertised with a fridge. Again; took 2.5 hours for them to get a ragged little fridge to the room. Reason?; We just had 7000 children check out this afternoon and housekeeping was overwhelmed. Excuse me? You do run a conference hotel; right? Ever heard of anticipating needs? The bathroom faucet leaked; The furniture was scarce; worn; and in disrepair. The carpets were not clean and the beds were in need of new mattresses.Throughout the stay; housekeeping was inept and apparently untrained and unsupervised. They left behind dirty glasses and newspapers stacked on the floor by the door. After several complaints (and lame excuses from managers); the housekeeping supervisor started following-up to see if our room had been cleaned. The first day she came; I was sitting in the living room and heard a rap at the door; immediately after the rap; the supervisor attempted to open the door and barge in. It was locked with the swing lock; but I suggested to her that she might need to wait more than three seconds after the knock before she barged into rooms. She didn't come back. Food service was equally incompetent at the Adams Mark. My room service tray sat outside my room door for over 14 hours. I eventually called the manager and complained. It disappeared about 2 hours later. The first floor restaurant was unpredictable. One night; I had a good meal there with great service. The next night; the food was inedible; there was no service whatsoever. On the last night there; we were forced to eat there one last time. The drinks waiter asked if we wanted something to drink. We ordered wine and he mumbled that the waiter would have to take that order. (Why even ask?) It took 20 minutes to get bread to the table; even after I asked our waiter who; by the way; I never saw again. Eventually; the hostess came by and I complained to her. About five minutes later; she appeared with the bread. We ate the buffet (big mistake) and I had to chase down someone to clear dishes from the table. Not ONCE after taking my order did ANY wait-staff come to my table and ask if I needed anything else. After the meal; I waited 15 minutes at the table. Then I left and walked out without paying. Interestingly enough; no one paid any more attention to me leaving than they did when I was there. We eventually discovered that the hotel has NO Wireless access at all... anywhere. In addition; they charged $10 a day for a wired connection; which was located only in the bedroom. Given that my 3-year old was asleep by 7:30PM; this meant that working on the computer after his bedtime was impossible. Throughout this nightmare; management could only provide excuses. All of the excuses completely ignored the responsibility of hotel management to predict and respond to impending changes in tenancy. It's not hard for hotel staff to know that 7000 people are checking out on Tuesday and; THERFORE; we might need some additonal staff support. The Adams Mark is billed as a luxury hotel. It is not; except in the sense of the price range. I've stayed at economy hotels that provided better amenities and service. The structure itself has the capacity to be luxury; but the staff and management have no clue about what constitues class or luxury. Upon leaving; I informed the manager that I would never stay at another Adams Mark. I suggest you avoid the experience at all costs.
111530,nikki,05/06/2006,Be Afraid! Be Very Afraid!! This is a very pretty hotel. The room is pretty. The property is pretty. But it's all fluff and no substance.The general attitude of the staff here is uh-huh and Ah'll see wha' I can do. I'm terrible sorry maam. But no follow through!Our first issue was that we were expecting a package upon check in or at the very latest the next day. When we had no word of the package we called the desk...who redirected us to the loading dock...who told us they had hundreds of packages and ours just didn't arrive. Our assistant had the package traced and when we called down to the desk again with the name of the signer...the package miraculously appeared.This is advertised as a business oriented hotel and we are here on business. They charge nearly $10.00 per day for high speed internet...when we first connected our high-speed was the same speed as dial-up service. After an hour of being tossed from department to department; the IT manager finally fixed our problem. But not without a lot of yelling and screaming and threats.The next blow was the housekeeping staff. We had our computer running as we are professional photographers who upload images to a server on a daily basis. We left the room to get lunch and in that time the housekeeper came in; unplugged our computer (yes; you heard me right; she unplugged the computer) even though there was a plug available at the other side of the room; potentially damaging our computer but more importantly interupting an upload that put our work back 4 hours which in our buisiness is critical.When we tried to make a complaint again we got bounced around with lots of uh-huh service...nobody even cared! In addition to the computer she had knocked things over that had been stacked neatly; luckily nothing fragile. We finally did get some satisfaction from the Front Office Manager (again after an hour of trying to speak to someone who actually cared or had any authority to do anything) who took care of us quite nicely.Before my assistant had left for the day she had faxed over a document to us. She was given the fax number by the hotel. After 2 hours we called the desk to locate the fax and were asked (this is for real)which fax number...we have several faxes in the hotel. ??? After much confusion and lots of uh-huhs they put me through to the business office who swore up and down a fax had not come to us. We finally called for our friend the Front Office Manager (the operator was not familiar with her name; it took 10 minutes to track this woman down) and within 3 minutes the fax was in our hands.This Front Office Manager epitomized the meaning of service and quality in a hotel. She took care of us above and beyond what we expected right down to a nice gift with her business card enclosed delivered to our door.This morning we ordered room service; told them it was for two people. Our coffee came with one cup (we had another in the room that came with the coffee maker) and one place setting...no fork. This was amusing; we just figured everyone except the front office manager at the hotel was stupid until my husband bit into his raw potato. When we called down to Room Service we got the same uh-huh treatment and were told new potatoes and a fork would be delivered when they can. Unacceptable we say...his eggs were already getting cold. They refused to even try to rush these items up to us until I got on the phone and told them that if the items requested were not at our door in ten minutes I would be...and promised them that if I showed up it would not be pretty.The gist here is...one woman does not a hotel make. Kim Worth; I hope you can have the clout and wear-with-all to stick with this place and help get the staff trained so they are all as efficient as you are and can provide service to match the lovely decor of the place.In the meantime; if you are just looking to lay your head on a comfortable bed in a nice room this is your place. If you need anything from anyone that works here though...move on...I'm sure you can find somewhere else to stay that might not be as swanky but will provide you with the service you deserve and are paying for.
111530,aerofl,04/05/2006,In need of a makeover! Stayed with my husband and son for two nights for a large convention in early March. We had stayed at this hotel four years ago and swore we would never return; but as we were hosting seven company employees and they were staying here; we thought it appropriate that we stay as well. Not a good choice.I have to say that check in was very efficient given that there were hundreds of other guests trying to check in for an early afternoon meeting in the adjacent convention facilities. Just by the front desk was a display of what seemed to be newly renovated room decor - minature bed with pillows and drawings of new decor. Much to our disappointment; upon reaching our room; these renovations must be happening sometime in the future. Our room was; as my son commented; not much better than an old Holiday Inn off the interstate. Tired room decor; tired bathroom and; hard to believe; a sink in the bedroom! Haven't seen that in ages. There were the usual hotel amenities and the room was rather large by city hotel standards. We had a lovely view of the nearby freeways and office buildings; though to be fair; that seems to be the case for most city hotels. The hotel is huge - I think over 1800 rooms - and housekeeping seems to struggle with the large number of checkouts and checkins each day. After having been out all day (8:00 am to 4:00pm); we returned to find our room had not been refreshed. I don't need my sheets changed daily (here they will change them every three days unless you specify otherwise); but damp towels are a little much for me. We found a housekeeper down the hall and gathered our wet towels and exchanged them for fresh ones. We really didn't need much more; but it was still disappointing to have to do even that.I will say that the valet employees were right on the mark. Our group of ten needed two van taxis to go to dinner one night; and for about the same price; the valet had a limo pull up and take us to dinner. Very nice and a special treat for the employees visiting Dallas for the first time. As our parent company needs large convention style hotels for meetings and convention each year; we seem to be resigned to cities that can accomodate our large numbers - San Diego; Dallas; Orlando; Atlanta; etc. - but we've taken to booking our accomodations separately based on; among other things; TripAdvisor reviews. On our last two visits to Dallas we stayed at the Hilton Anatole (company choice) and Hotel Za Za (reommendation from a relative - loved it!). When we visit Dallas again; and we will for business; I wouldn't stay at the Adams Mark unless the most recent recommendations from other travelers indicate major changes.
111530,ATripAdvisorMember,02/09/2006,Very disappointing... I visited Dallas for a 3-day business conference in late January. The hotel was adequate; but not what I would have expected from a 4-star rated hotel. In brief; my 6:00am wakeup call came at 4:10am; that water tasted like dirt; and I was charged $15 for breakfast AFTER I checked out of the hotel. I finally got this resolved; but had a very difficult time receiving a return phone call with a response to this charge. I would not recommend staying at this hotel and have let my company know that they should look elsewhere when booking as well.
111530,ATripAdvisorMember,02/02/2006,Comfortable and Convenient Spent 4 nights in the North Tower; 10th floor. This hotel has 1800+ rooms. Despite that fact; it succeeds pretty well at creating a personable atmosphere. Staff were always very courteous and responded promptly to requests.Our room was spacious; clean; and comfortable; with nice amenities (coffee maker; hair dryer; iron; large TV; etc.). Room was quiet; and climate control worked well. Bathroom was large for a hotel bathroom; with up to date fixtures. High speed internet access was available for a daily fee; but phone connection worked fine and was completely free.Breakfast buffet on first floor cost $12.95 and included food that tasted better than the usual hotel buffet offerings. The 38th floor lounge has an excellent jazz band on Friday and Saturday evenings; service there was friendly and prompt; and the beverage menu includes an assortment of standard and unique drinks. Strangely; as fun as it was; the 38th floor lounge had fewer customers than we would have expected on a weekend; and it closes at 11:00 p.m.; which suprised many of the patrons who had come up at 10:30 from other social events.The hotel is located right next to the DART station; which makes it easy to get over to the Sixth Floor (Texas Book Depository) Museum and some restaurants. It's just a five minute walk from Nieman Marcus; although an unusual number of vacant buildings detract from the appearance of downtown.Hotel has indoor and outdoor pools and hot tubs. These were fun to use. Fitness center is large; but not large enough for a hotel of this size. At 5:45 in the morning; there was already a line waiting to get on the treadmills. (Hotel has 4 treadmills; one was broken; and one did not work too well.)All in all; this is an excellent choice for a traveler who wants a full-service; comfortable hotel - especially if rooms are available for under $150.
111530,CentralCoast0422,01/26/2006,Pleased with the Adams Mark I read the reviews and was guarded about staying at this Adams Mark property. Due to limited hotel availability and a special pricing from Expedia I elected to stay there. I was pleasantly surprised; location was convenient; check-in prompt; and service friendly. My room was aged; but clean and adequate. It appears that there are putting forth effort to upgrade one of the towers; which they had on display in the lobby - very nice. Yes; I would stay there again.
111530,LXG03,01/23/2006,Big hotel small on service For such a large hotel in one very busy city this hotel has obviously become to big to provide decent service. Crammed with convention goers the staff obviously could not keep up with the demands of the customers; Restaurant staff were at best helpful but mostly surly and prone to dish out bills unsolicited or incorrect bills.Room facilities were good except no room safes; hotel staff advising me not to keep laptop in the room as 鈥測ou just can鈥檛 trust our housekeeping staff 鈥?as the basis of their advice.The hotel refused to mail my postcards advising me to head to a post office which was actually closed for the weekendAll in all a very disappointing stay at what was expected to be a top class stay.
111530,ATripAdvisorMember,01/21/2006,I will not stay there again The room in the North Tower was large but on both of the beds there were dirty mattress covers. When I reported this; nothing was done; fortunately as it was only me; I placed extra sheets under me. I had to take a cold shower if I showered after 7AM. I would work out in the afternoon and never got a warm shower in the 4 days I was there. For $115.00 per night; I could at least get a warm shower when I wanted. The exercise equipment; well that is a joke. 3 of the 5 treadmills are ancient. 1 did not work. The exercise bikes did not always work. Pay 10 bucks and walk a block to 24 hour Fitness and get a great workout in the amount of time you wait for a working machine to free up; especially at 6AM and at 5 PM. Food was OK but over priced. I only stayed there because that is where the convention was being held and I did not want to rent a car. I will not do that again. I do not recommend this hotel when the Westin is connected by a crosswalk and has room for the same prices.
111530,Grohe,01/14/2006,Rooms older; service good We stayed here for a conference. While the staff was so helpful and curteous; the rooms really were not up to par. Old and seemed just dirty. The blankets were pretty old and the sheets were somewhat ripped. I called to get a new blanket and they very quickly replied. They are doing updated to the rooms so I would go back once it is updated because the service and everyone who worked there was very nice and helpful
111530,ATripAdvisorMember,12/05/2005,Nice Visit; Courteous Staff We just got back from a weekend stay at the Adam's Mark in Dallas. We were there for an Irish Dance Competition at the Convention Center which is connected to the hotel. We had almost 1000 competitors and their families and most stayed at the hotel. There were conferences; Christmas parties and some sort of comic book convention going on at the same time. We arrived around 4:30 on Friday afternoon and were checked in and in the room including our baggage within 15 minutes. We stayed in the North Tower on the 27th floor and even with all of the activities going on in the hotel and dancers constantly going up and down the elevators to change or rest; we had no problem at all using the elevators. We might have had to wait 30 seconds for an elevator at best. The staff was extremely courteous and professional. The room hallways were quiet in the evenings and the rooms were made up quickly in the mornings. We stayed in a Deluxe (standard) room with 2 queen beds. The room was very nice but not extremely large; about the same size as a standard Hampton room. Even though the beds were listed as queen size; I think they were just a little bit bigger than a double bed so just plan accordingly. I had read so much about how horrible the South Tower was that I was terrified that I would end up there but when we checked in; we were advised that the South Tower has now been closed for renovation. They did have a display of the future furnishings for the South Tower and they are really pretty and subtle.The hotel is connected to the Plaza of the Americas via a walkway over the street and the DART is right outside the hotel. Currently; I believe; the rate for the DART is $2.25 for a day pass and $1.25 for a single ride or you can get a reduced rate in the evening for 50 cents one way. The West End is 3 stops from the Pearl stop so you can get to some great eats and entertainment in about 10 minutes including the wait. I have stayed in some of the finest hotels in the world and am used to nice things so I do know the difference between good and bad. Of course the hotel is not the Adolphus (which I love) but the Adam's Mark is a great hotel for groups and for anyone wanting to stay in downtown Dallas in the thick of things. The prices are reasonable and the staff is friendly. There is a direct line from DFW on the DART to the Downtown Dallas stop on the 202 bus that is directly beside the Adam's Mark. It takes a total of 1 hour and 7 minutes and costs $2.25. You can't beat that if you just have a piece of carry on luggage. All in all; I would say that the Adam's Mark is worth the money for a fun getaway in Dallas.
111530,cseanmc,11/21/2005,Not Great Stayed here for $99. Room was on the 10th floor in the south tower. This room needed serious updating. Carpet was very cheap. Both the room and the bathroom were very small. The shower in the room next door made terrible noise when it was in use. There was only a thin curtain over the windows. Room faced east so sun was shining brightly in the morning making it difficult to sleep in that morning. Only stayed here b/c we were at a formal event at hotel. Otherwise I would say use your $99 to stay somewhere else. We were not impressed with this hotel at all.
111530,AZTrainer,10/31/2005,OK...but not great I stayed there for a convention. The room was OK but nothing special. I thought it was expensive for the type of room. I stayed in the South tower. It will be a better hotel after renovations are completed next Spring.
111530,parkerdog,10/18/2005,good hotel Typical city hotel. Clean rooms. good service. I called down for extra pillows and they sent up 6. Room service food was good; but the resturant on the top floor was not good at all. However do go up for the view; have a drink and leave.
111530,ATripAdvisorMember,10/08/2005,Good value if you get a deal; but nothing special I've stayed at the Adams Mark on three separate occasions during the past month. The first time; after I booked a non-smoking room; I found myself in a smoking room. I called the front desk and they found me a different room on a different floor. The second time I was given a room right next to the elevatar shaft and noticed a high pitched squeek every time the elavator moved up and down. Again; I was provided a different room. The last visit; due to a late arriving flight; I checked in at 1:00 a.m. and had to wait in line for 20 minutes at the front desk to get my room card. There was only one person on duty at the front desk and she stood there and chatted away with a couple of guests who wanted to buy a pack of cigarrettes and flirt with her while the rest of us waited. I will not return to this hotel particularly with so many other hotels in the vicinity.
111530,Cyberdaddy,06/21/2005,Nothing like home Another angle on the spots. Filthy windows.
111530,TravelBuff,05/22/2005,Decent hotel rated by a frequent visitor I frequently stay at the Adam's Mark Hotel in downtown Dallas on business trips; since it is located adjacent to my company's office building. I have witnessed it at full capacity with thousands of Gideons and Mary Kay salespeople vying for space and most colorful clothing awards; and at times when there are but a few business people in town. I've stayed in the North; South; and Central towers; in business suites and regular rooms; used their fitness and pool facilities; and eaten at all three in-house restaurants.Overall; the Adam's Mark is an average hotel with decent service. If you are looking for a place with charm and elegance; quit reading this and go search elsewhere. If you are looking for a functional hotel located downtown and don't care if it has any character; then this hotel will suit your needs.Do not stay in the South tower. It -----. The rooms are very small; the bathrooms smaller; and the elevators are constantly broken. I searched eight floors to find a working soda machine and wound up paying $4 for a Coke from room service because I got sick of walking up and down stairs. I believe the South tower is already under renovation and so may improve in the future; but for 2005 at least you should ask for a room in the North or Central towers. Both North and Central are fine; with large rooms; nice baths; and functioning elevators. Soda and ice machines are located on every floor and I haven't seen any that are down.The rooms are average. The beds are moderately comfortable with average sheets and average pillows. The coffee maker is your typical 4-cup variety. Just what you'd expect from any large hotel chain. High speed internet is available for like $10 per day and consistently provides a decent connection.The service is above average. I have found individuals who didn't exceed expectations; but they are more rare than those who are willing to go the extra mile to make your stay pleasant. Their corporate accounts manager always takes very good care of our business travelers.The restaurants are decent; but there are better within a short drive (ask the concierge). The Chapparal on the 38th floor is nice; but overpriced for the quality of food. The view is worth a trip though; so go knowing that you're paying for the scenery as much as your plate (although you can visit the 38th floor just to look without going to the restaurant). The sports bar and restaurant on the first floor are a lot cheaper and offer good; standard American fare. Nothing exciting; but it's good food and not overpriced. Room service comes from these restaurants and is very good for dining in your room; prices range from $5-$30 depending on what you get and there's a pretty good variety. J. Pepe's is a good Mexican restaurant located in the Plaza of the Americas; a short five minute walk from the restaurant via the covered skywalk. The Plaza also has a Corner Bakery offering great pastries; sandwiches; and coffees; as well as several chain restaurants like Taco Bell and McDonald's. If you include these restaurants in your Adam's Mark realm; then there really are quite a few good selections; especially for people trying to feed children on a budget.The hotel is very easy to get to from both Dallas airports (~30-45 minutes). Parking is available for about $12 per day and I've never had a problem with dropping off or picking up my car. Local transportation is easily obtained by taxi or by using the DART rail that stops directly in front of the Adam's Mark.Overall; the Adam's Mark is a large chain hotel offering just what you'd expect. If you're into eclectic local charm and want your lodging experience to be part of your memories; then find someplace else to stay. If you're looking for a decent value at a convenient location with everything you need for your stay within an easy reach; then stay in the North or Central towers of the Adam's Mark.
111530,mauieric,05/18/2005,Cream of the crop showReview(3481798; 'full');
111530,chris1005,04/21/2005,Not ready for all the people showReview(3395318; 'full');
111530,ATripAdvisorMember,03/07/2005,A Best Western On Sterroids showReview(3257652; 'full');
111530,mamababoo,02/18/2005,Clean; Nice; and Located Close to Convention Center showReview(3207234; 'full');
111530,ATripAdvisorMember,01/02/2005,Great stay Cotton Bowl weekend - highly recommend!!! showReview(2970335; 'full');
111530,mlpuett,08/02/2004,Four Days of Inconvenience showReview(2362000; 'full');
111530,JMitchell23,07/14/2004,Alright property showReview(2299113; 'full');
111530,ATripAdvisorMember,05/30/2004,Alright Property showReview(2131214; 'full');
111530,ATripAdvisorMember,04/13/2004,Nice Place showReview(1783108; 'full');
111530,ATripAdvisorMember,04/03/2004,Awful service showReview(1762907; 'full');
111751,globaltravelkid,12/08/2008,Horrible Tea Gone Awry For my partner's 45th birthday I planned an incredible surprise: booked 2 tickets round trip from NYC to LAX. I arranged w/Ariana G at Hotel Bel Air a private table w/swans and candles and flowers for the special Champagne Tea celebration. We flew 6 hours to LAX; rented the car; drove to the hotel; and then were flying home back to NYC on the redeye. My emails confirmed everything. We arrived 20 mins early to the hotel and were told that we had to wait for tea to begin and our table to be prepared. Okay; so in the interim we asked to see a room as there was plenty of occupanc to do this; yet we were asked to wait 20 mins by the fireplace. We did this and staff forgot about us; so we returned to the tea promptly at the time tea offiially begins. Now we were seated and we waited; and waited; and waited for someone to greet us at the table....an unheard of 15 minutes....on my partner's special birthay! Of cousre I hadn' planned this type of a surprise--to fly my partner across the country to be ignored by this hotel staff. So I picked up the phone; explained the situation to the Penninsula; and while we drove there; they prepared a talbe by the fireplace; arrange a private harpist to do 'happy birthday;' and greeted us champagne. That is service on a moment's notice; and we hadn't even the 4 emails that I DID have w/the hotel bel air. I will continue to give my company's business in Beverly HIlls to the Penninsula and not to this stuffy; tired; snobby; and tired hotel staff of the Hotel Bel Air. They should treat everyone as if everyone chose their hotel out of all of the competition just to fly across the country to arrange a special tea service there!
111751,frenchandparisian,09/26/2008,NO POINT BOOKING ANYWHERE ELSE This august; we did our 2nd and 3rd stay at Hotel Bel Air. My partner; mother-in-law and I had been staying here last year as the highlight of our US vacation; and liked it so much we wanted our sisters to share the experience.It started with on a great note; with the valet parking greeting us from last year; and Roger the bellman starting the conversation where it has stopped last year with my m-i-law; who does not speak a single word of english; let alone understand one.It turned sour when we realized our reservation from march had been messed up : one of our 3 rooms was supposed to be a twin; and was a king. Front desk went all red; apparently very embarassed. But there was no twin available. He explained that the previous guest had staid longer; and our room was not available; which I find unprofessional; unacceptable and none of my business : he should have just lied; and mentionned a fire; a flood; or anything beyond his control. He was apologetic; and as for the requested compensation; asked what time would I like the GM to be in touch with me.Back from dinner; we found that a bottle of champagne; flowers and chocolates had been delivered; only to the wrong room; which when I mentionned to him; he thought was joke. It was not.At 9.00 am the next morning; the GM was on the phone; asking what he could do for me. Hell; just get my reservation right; apart from the fatct that the Gd DL had no patio and was therefore disppointing ! He said that the hotel was booked solid; but the room would be modified accordingly; offered 25% discount on the night where the bed had to be shared; and a downgrade to the next rate for the whole; which I found acceptable.Coming back later in the afternoon; the room had really been modified ; they had changed the King to 2 Twins; and completely changed the decoration around it. Spectacular; it looked like another room.Lather that evening; room service turned up with another bottle of champagne; only vintage this time; and some canap茅s. Only it was once again to the wrong room. Anyway.Apart from this; the forst stay was stellar. Nothing is too much for any of the staff; who are yet totally unobtrusive. The concierge booked us at Spago and also at Geoffrey (Malibu) at last minute notice. We loved every inch of the property; every second of our stay. Loved it actually so much that my partner and I were returning to LA the next stay; and had booked ourselves into the Beverly Hills Hotel. One afternoon; I was sitting in one of the courtyards; surrounded by flowers; squirrels jumping in the pines; that I realized I could not face going to the busy-noisy BHH; whose rooms and bathrooms I love. I asked them for a room : fully booked; they promised they would look for any opportunity.On check-out the GM discounts were there. They gracefully accepted to store most of our luggage; as we checked-in a rented Navigator for our party of 5; and checked-out in cute rented A4 convertible for the 2 of us; and we can't travel light. At that point no one knew if we would be back for a stay.They found a DL room with patio; as requested; probably the nicest of all we saw / stayed in. They even put us on a package; with free breakfast and valet parking; for less than the rack rate. Great service again; so friendly and efficient. Amazing concierge; she found a table at Cut 2 days before.It is true; still true unfirtunately; that the bathrooms litterally date back from another century; perhaps not the 20th ... It really is the only downside of that worldclass place.I can't wait to return.We'll be beck next summer.
111751,Marvinator,09/25/2008,Oasis of Civility The Bel Air is one of the most civilized hotels in the world. It's not loud or ostentatious; rather it is quiet; beautifully appointed with the most outstanding service I've ever experienced. I highly recommend this bastion of graciousness.
111751,GogoSanFrancisco,09/22/2008,Beautiful grounds and excellent service We were invited to a wedding being held at the Bel Air in late August. We decided to splurge and stay at the hotel for the weekend. Check-in went smoothly and the front desk people were very friendly and professional. We had booked a Grand Deluxe King Fireplace Patio room; and it was lovely.We really enjoyed sitting out on the patio during downtimes throughout the weekend. It was very quiet and lovely. Our first night there we were meeting friends for dinner at Musso Frank's and had planned to call a cab but then we learned that there was a free hotel car service. They told us to call the bellman five minutes before we were ready to leave and voila; we walk out the entrance and our towncar was waiting. Very nice.Apart from the lovely grounds; I was impressed with how friendly and attentive the staff people were. I don't think I passed a single employee in the course of my stay who didn't smile and say hello.I have only one very minor complaint. Shortly after we arrived a fruit basket and bottle of champagne were delivered to our room. I read in other reviews that this seems to be standard practice. When we were presented with it the man who delivered it said; This is compliments of the hotel. Two cards were delivered with it as well; one saying compliments of the hotel and the other saying; Welcome to the hotel; thanks for coming; and it was signed by my friends who were having the wedding.We decided the fruit and champagne were from the hotel; and the card from my friends was just that--a card welcoming us. It was a little awkward when we thanked our friends for the card later and they said; A card? We sent you a fruit basket and champagne!Other than that slight confusion; we loved this hotel; and would definitely stay there again.
111751,BuryFoodLover,09/19/2008,A true sanctuary located on the doorstep of a major city Garden Suite living area
111751,PandEKew,09/18/2008,Exceptional service and a really great setting Set up in the hills; this luxury hideaway was a great spot for us to relax for a couple of days. The fabulous pool was great for lounging; with Evian on tap and the best Marguaritas! The staff were great and often greeted us by name as we walked around the hotels wonderful gardens.We had a room with a private patio which was great value compared to other California hotels. The highlight of our stay was being served a candlelit dinner on our patio - not the usual standard of room service!
111751,ultimatefood,08/30/2008,OK but definitely not up to the Beverly Hills Hotel standards! We recently completed a four day stay at the Hotel Belair. I would have to say we were disappointed. I note ;after reading other reviews; that we are in the minority. But our issues seem to be the same as others who were disappointed had. In general the service was excellent and everyone seemed to be really trying very hard. Given the physical plant they have to work with I can understand. More on this later. We arrived around 6PM and were apologetically told that our room wasn't ready yet and we were offered free cocktails and drinks while we waited. Certainly appropriate and very nice. She mentioned that the room was by the pool. I was worried that this would not be quiet as I had requested when I made my reservation. I had been told not to worry as all the rooms were quiet so I didn't worry. When we got to the room it was clearly not quiet. The voices of children playing in the pool was disconcerting to say the least and this was 7 o'clock. I can't imagine what it would be like earlier in the day. Perhaps they were having us wait hoping the kids would be gone? The room's window faced the patio which was quite exposed to the pool area thus making it impossible to open the drape and maintain any semblance of privacy. I noted that the drape was drawn when we were shown the room and I fully understand why. I said that this room was not acceptable and at first was told that they had no others available but that they would see if they could change our room the next day. I was then getting more upset and finally they did indeed have another room. The other room they moved us to was quiet and faced a beautiful garden area. It was; unfortunately; very small (at least at the room rate of over $600 a night with tax). Everything was really crammed in and there was really no sitting area other than the desk; the bed and the outdoor patio. It was about the size of the small standard rooms at The Beverly Hills Hotel years ago before they did the major renovation. The bed was very nice but the bathroom was small; cramped and not up to the luxury standards that should be appropriate here. Little details were just not up to snuff (the towels were thin and worn rather than fluffy and luxurious etc.). One morning we were woken up by hammering; banging; sawing and drilling in the room next door. I called to complain and they said they would speak to security (?). Finally they called back after 30 minutes to say they were making repairs. I feel that a hotel of this supposed level of quality and service should go the extra mile and check to see if we had left our room (check the do not disturb sign) before turning our next door room into a construction site and waking us up. I noted no offer of breakfast; cocktails etc. for this intrusion. We did have dinner at the restaurant and it was excellent. I have been staying at the Beverly Hills Hotel for many years and feel there is no comparison. The Hotel Belair seems like The Beverly Hills Hotel years ago before the renovation brought it up to current luxury standards. All in all; as you walk in; walk around etc. it seems like a step-down imitation of The Beverly Hills. Great staff; disappointing hotel
111751,mikelajolla,08/20/2008,On arrival; I had to break up a fight in self-park lot between about 15 hummingbirds. They were MAD and apparently 鈥榗ouldn鈥檛 get along鈥? The stay went up from there. The room was very comfortable. The porter showed me how to work the wood burning fireplace in the room. This confused me since Bel Air is in Los Angeles; and August is the middle of; like; summer. Later; I had to wait about 30 minutes for a seat at the bar 鈥?the place was packed with (rich) locals. The food was terrific; but got cold as I spent too much time talking to the bartender who was fascinating and; much to my surprise; was NOT AN ASPIRING ACTOR!Seriously 鈥?I have stayed at more 5 star hotels than I can count. And I rarely arrive at a property and say 鈥榳ow 鈥?this is cool鈥? Well; I said to myself when I arrived here. The grounds of this hotel outdo the nicest botanical garden I have ever visited by a wide margin: comfortable; calm; thickly wooded; and just beautiful. This is just a stellar property and managed accordingly. If there is a nicer hotel in LA; I haven鈥檛 seen it. This one ranks near the top of my list worldwide of any hotel in any category. If you go; make sure to greet the pet swans near the front pond. I would note that this hotel is not terribly near the normal attractions you would want to see in Los Angeles; so a car is necessary.The only complaint I had with my stay was the morning paper was the *despicable* NY Times. I had expressly asked for a WSJ; but apparently they have trouble; in LA; getting the weekend version of the WSJ. This; for a hotel of this caliber; was a little hard to believe 鈥?
111751,seattlefamilyoffive,08/19/2008,beautiful and quiet Our adult family came to LA to view a special exhibit at the Getty Center and we stayed at the Hotel Bel Air for 4 nights in the middle of August. The hotel is tucked up in the hills; away from the hustle and bustle; in beautiful Bel Air. There is nothing within walking distance as it is a totally residential area. The hotel is extremely quiet; no traffic or other loud noises. It is all open-air with tiled walkways beautifully landscaped with mature plantings; trees and flowers. We especially enjoyed the pool area which was surrounded with palm trees and where the service was outstanding. The food was fresh and delicious; especially the salads; and the berries and other fruit. Gorgeous and very tasty. The staff was polite and friendly and always happy to go the extra mile. No request too small for immediate attention. All in all it was a very relaxing; rejuvenating experience.
111751,lovemypup,08/18/2008,Cannot say enough good things about this hotel! This was my second stay at this fabulous property. I'd arrived on an overseas flight from he** the morning I checked in. Despite the fact that check-in is 3pm; they promptly accommodated my arrival at 11:30 am; and were gracious enough to give me the specific room I had requested that I'd enjoyed the year before.The people who work there are unobtrusive but extremely accommodating. I called to schedule a spa appointment; and was given an in-room appointment for the following morning. I called to inquire about using a microwave; and was asked did I want room service to heat my item up for me or should they bring a microwave to the room--no charge. They promptly brought a tub mat and foam pillow to the room when requested. The airline broke a piece of my luggage and the concierge recommended a wonderful luggage store (I ended up buying 2 pieces!!). Truly; no request is too great.The Restaurant is wonderful. . .I had a fabulous steak dinner the night before Ieft. Service and setting are both superb.The gardens and ponds are legendary; as they should be. I was stopped on my walk one morning as I watched a hummingbird go from one flower to another. And I spent much time enjoying breakfast each morning on my patio with its own little fountain...what a life.But my absolute favorite part of this property is the swimming pool. There is no other pool like it. . .so beautiful and serene; incredibly relaxing--it's a wonderful place to while away an hour; have lunch; or actually swim! They maintain the water at a steady 82 degrees. . . Ahhhhh. . .I believe myself to be a hotel junkie--I love to try different hotels every time I travel to a city. . .but from now on in LA; there's no reason to hotel shop anymore. I will gladly consider the Hotel Bel Air my home away from home as often as I can.
111751,achicagonative,08/14/2008,Luxury; Service and Discretion The Hotel Bel-Air - it鈥檚 all about luxurious low-key discretion. That鈥檚 probably why it鈥檚 a haven for the see-and-be-seen celebrity that needs some private time. Everyone here is treated equal 鈥?lavishly. From the moment you wind up through the pristine residential neighborhood of Bel-Air; you know there鈥檚 comfort just up the road.This was our first visit. I was in on business and brought my wife along for an extended four-day stay. It was also our first time in a bona fide 鈥渂outique鈥?hotel. Lush property and unpretentious customer service are the two key components here. From the valet; receptionist; bell hop; maid; pool personnel; restaurant server; bartenders; concierge and so on; it couldn鈥檛 have been any better. What was so nice is this specialized service seemed truly earnest and not put on 鈥?that鈥檚 the difference.Yes; there was celebrity around but it鈥檚 tough to see unless you鈥檙e looking for it (and it鈥檚 very dimly lit and night) and after one day we thought heck - who cares; they鈥檙e here for the same reason we are - to be pampered and luxuriate in this wonderful place.Every positive review preceding mine was spot on. No need to revisit every detail; this place is a perfect ten. And it鈥檒l probably be a 10.5 once the new spa is complete in fall 鈥?hey know I鈥檝e got a reason to go back.Enjoy!
111751,OrrvilleRedRider,07/28/2008,It's all about service My wife; 11 year old son and I have a brief; but very satisfactory; stay at the Hotel Bel-Air in early May; 2008. This was our fifth stay at the Bel-Air; and was as pleasant and welcoming as all of the prior stays.We had just come from a 2 night stay at the San Ysidro Ranch (see my review); and so the first thing I noticed when we checked into our one-bedroom suite at the Bel-Air was that the furnishings seemed a bit worn by comparison (the SYR has just finished a complete refurbishment; so everything is bright and shiny). That said; on settling in I concluded that there was nothing about our suite that demanded replacement 鈥?and everything was in good repair. The suite was very comfortable; and quiet. The linens and bedding were all first rate; as always. There鈥檚 nothing flashy about the Bel-Air. There are no large public spaces to 鈥渟ee and be seen鈥? Don鈥檛 stay here if you want a big lobby. The Bel-Air is more about retreating from the hustle of LA; and being cocooned in an oasis of civility.I will note that the older hotel maxim of 鈥渄on鈥檛 stay in the cheapest room鈥?applies to the Bel-Air. Some of the standard rooms are quite tight; and look directly into passageways.What sets the Bel-Air apart is the service. My wife has always commented that the staff appears to treat every guest with the same courtesy and deference as they would a celebrity. This time was no different. Two events confirmed the high level of service offered by the Bel-Air: (1) My wife and son went for a swim; and I was relaxing in the room. Room service knocked; bringing a welcome bottle of wine and some snacks. The room service attendant noticed our son鈥檚 belongings in the living room; and asked if we had a child a with us. I replied that we did. He apologized for not bringing anything for our son; and asked our son鈥檚 preferences. I told him our son liked apple juice. He returned just a few minutes later; with the apple juice and also with some maple pecan popcorn. The awareness of the attendant 鈥?he didn鈥檛 just deliver his items; he paid attention 鈥?exemplifies many of our experiences at the hotel.(2) My son had some homework to do and needed a dictionary. We went to the concierge; to find out if she might have one. She didn鈥檛; but suggested that we try an on-line dictionary using the guest internet terminals. A front desk clerk overheard the conversation 鈥?and came rushing out with the front desk鈥檚 own dictionary; which he insisted that we use. Again; a staff member was paying attention to the needs of the guests.I could give many other similar examples from our prior stays.We鈥檒l be back.
111751,jamieagogo1,07/22/2008,It's No Beverley Hills Hotel Every year for our anniversary; my husband and I stay at a high end hotel. Since last year we stayed at the Beverley Hills Hotel we decided to try the Hotel Bel Air this time. While there are stellar reviews on this place; and it is often named as one of the top hotels in the US; I was less than impressed. I wish someone had told me the following details as it would have really helped me not to make such an expensive mistake as choosing the Bel Air:Extremely remote location; no lobby or central areas at all; it's all about the grounds; plants; flowers etc.. The non-suite rooms are located in a separate building out back; across a service road; facing either the main road (traffic-ish) or the dumpster area (no smells; just noise). We upgraded to the best possible non-suite room and that's where we were anyway. We did have a fireplace a super small patio area with a small table for two and two plastic outdoor chairs. If you want a fire; they ask you to call a bellman and we were beyond tipped out so did it ourselves. The room was nicely decorated; but quite small. The pool was nicer than the pictures on their website; but fill up fast on weekends as there are only about 25 of them. There is only one restaurant; and it is expensive. Our modest room service breakfasts (oatmeal; fruit; two eggs; coffee - for two - was $100 per day with their additional charges added on. The restaurant was good for dinner; but we took friends to the $65 brunch and it was the all time low point. Food had to go back twice (cold; then runny egg whites.). They actually removed one of the 4 brunches from the bill so only $200 for a bad brunch for 4. The entire staff; from start to finish; seemed edgy - but it could have been me.And really; nothing can compare to the thrill of the Beverley Hills Hotel for us. Think twice before staying here;spending this kind of money on a place we always wanted to drive away from really ruined our weekend.
111751,JeroenR,06/22/2008,Excellent 5 star Experience Hotel grounds
111751,Piltonian,06/07/2008,One of the best in the world Truly a place that knows its business.From start to finish; the experience is everything one would want. Arrive at the discrete entrance; an intelligent and interested employee sorts your car and your luggage whilst escorting you across the bridge to check in. The rooms are mainly in single level villas; spread along various winding pathways in beautiful and immaculate gardens - so there's noise neither from above nor nearby; and it never feels crowded as you make you way through the hotel. Every detail is carefully attended to - the valet parking noticed I opened the roof on my car; so afterwards always delivered it to me with the roof ready down; the rubbish cleared out; fresh bottles of chilled water in the cup holders. The pool attendant placed a towel on the ladder the moment I dived in - and had everything from fruit to sun lotion and magazines to hand in case you wanted it.The concierges really made the place. Tickets for the Getty Villa; arrangements for the best studio tour you can get; advice on good routes to destinations for seeing interesting stuff along the way; all this and much more. The best was to describe a type of skateboard I wanted to take back as a gift; but didn't know the name of - and come back to my room to find one sitting on the desk.Rooms are excellently specced out and every one of the staff was of the highest calibre - from the gardener I asked about some work they were doing to the parking staff; the bar waiters - and of course those concierges.
111751,JimSAtlanta,05/16/2008,Beautiful Oasis in a concrete jungle Where to start.....The hotel is a throwback to old Hollywood Glamor. The service is impeccible from the moment you arrive. The rooms are tasteful and complete; and any need you have will be addressed by the management. The hotel bar is amazing and again; a throwback to a more classier era. The food is incredible. The property is one of the most beautiful places you will ever visit. This hotel will take you back to a place where service means something; and the beauty will make you glad you selected the Hotel Bel Air over one of the concrete jungles of today. You truely leave the outside world behind when you enter the property
111751,brooksz,04/28/2008,Absolutely Lovely Hotel in Los Angeles Entry to Suite
111751,5starTravelers,04/07/2008,Great service; antiquated property and rooms We stayed at this hotel after consulting trip advisor. And somehow I missed the reviews specific to room issues. We booked a grand deluxe room through AMEX FHR and upon arrival; asked for the upgrade to a one bedroom suite. There weren't any available (one of the challenges with a smaller property). They promised to try and upgrade us to a larger room the next night if one became available. (They never did call to inform us either way.) We also found out later that the one bedroom suites aren't much larger and don't offer fireplaces. The saving grace in our tiny; antiquated room was the fireplace so don't book a room without one. Our patio backed up against the new spa construction site - there is no spa on property currently and the fitness center (under remodel) is temporarily and tightly forced into two adjoining rooms (stay away from rooms above 300 on the far side of the property; across the service road). Peering over the wall into a ditch; listening to the hum of a generator did not incite feelings of romance so we decided to look at a couple of alternate locations. Both were above 300s and overlooking the ditch. Room design was longer with less patio space; no real sitting area (couch was very awkwardly squished to the side of the wall) and furnishings were reminiscent of my grandmother's living room (think lace doilies; gold lamps; floral patterns). We opted to stay where we were. My husband's real complaint was the lack of space in the room (he's 6'2) and he joked that we are much bigger people than we were in 1927. Our room contained a king size bed (very comfortable with beautiful linens) a small queen anne style loveseat (very small) and tea table. There was a dresser along the side wall. It was diffcult for us to both move around at the same time. Once we settled in; we decided to walk the property - the true reason we chose the Bel Air ( a sanctuary in the bustle of the city). I'm sad to say; we were sorely disappointed. The swan pond had one swan with a sign do not feed the swans we joked it should read do not feed the swan We walked along the creek and noticed empty bottles and trash strewn about. We made our way up to the herb garden and walked through several spider webs. Throughout the property we noticed hand carts; buckets; other service items in plain view of the walkway. We decided to spend our time on property in our room. Fortunately; we had an extensive itinerary planned off-site; but we chose the Bel Air for the quaint experience and at the end of the day; we would have prefered the predictability of the Four Seasons. The food was good and service was definitely 5-star; but overall the experience was over-priced and over-rated. We won't be returning.
111751,Objective37,04/02/2008,Hotel Bel Air........where to be glamourous with the Hollywood A Listers! The Hotel Bel Air in Beverly Hills was a hotel experience to be remembered.We loved it in every way.The staff of Concierge Mark; Recepionist Diego; and the whole team made us feel welcome from the moment we arrived.Our suite was private; exclusive and soooooooooo comfortable.The property is the place to be seen in Hollywood and over lunch the curiousity of spotting your fellow guest exceeds the wonderful dining experience.The valet parking immediately creates a sense of service and exclusivity from the moment you arrive as does the welcome tea; five star home baking ; and welcoming staff.The resteraunt is equally excellent and wortth exploring.Hotel Bel Air is my kinda hotel .The drivers by the way are great and worth asking about Beverly Hills.I want to go back as soon as I can!p.s........for comtemporary art lovers and those who like the alternative.............check out the wiseman collection down the road!Remember though that its exclusive and a wonderful chance to see how Fred Wiseman and his estranged wife lived .Enjoy your stay and tell them I cant wait for our return
111751,DNewYork,03/28/2008,The Perfect Retreat Staying at The Hotel Bel Air was a remarkable experience that I would highly recommend to any sybarite. From the moment you check in to the hotel and pass the swans in the pond; your senses are greeted with the beauty of the property and the smell of the colorful flowers that everywhere. Here are the specifics:The Service--This was the most outstanding feature of the hotel. Every employee was beyond generous and willing to extend themselves in every way possible. In fact; after we left my partner forgot a charger in the room. It was Fed-Exed to the next stop on our vacation; but did not arrive on time. The head of security at the Bel Air credited our account at the hotel to cover the Fed-Ex charge. He called promptly and did everything he could to resolve this slight mix-up.The Grounds--Terrific places for sitting and relaxing. Lots of little off-the-beaten path spots. I never felt crowded and I always felt secure in knowing that I could find a quiet location outside of my room.The Location--It is up Stone Canyon Road in Bel Air; so the hotel is not downtown and it does take a while to get places. However; to me; this was a plus. It allowed my partner and I to feel as though we were escaping into a hidden world tucked away from the vibe of the city.The Room--We had a standard room--room 105. While the room was not a suite; nor did it have its own patio or fireplace (many do); it felt spacious and it was very comfortable. Linens and towels are all top notch; as are the bath products. The rooms are also not overdone; which is always a pleasant surprise.The Pool--Very elegant and comfortable. Also; very quiet; which I adore.The Gym--It's small; remember the hotel only has about 90 rooms. Yet; it was never over-crowded and it had plenty of equipment.The Bar and Restaurant--Very tasty and the bar has a very old-world feeling. The service here was terrific.Concierge--I worked closely with a concierge named Mark who was a fund of information. Very helpful with directions and advice. Overall--I would not suggest this hotel for business travelers because it is away from the rest of the city and things like the Internet always seemed slow; but the setting and beauty of this place should be experienced by everyone at least once. The next time you are in LA; go and go quickly!
111751,BFCanada,03/16/2008,A perfect star quality hotel! I am relatively new to this travel site and find it wonderful for information on locations around the world. I am trying to catch up on relaying my experiences on our travels this past year. We have had some wonderful experiences and have been very fortunate to find boutique hotels that offer so much more than the chain hotels of the past. Although this hotel has been around for some time; this was our first experience and we we were very pleased. My daughter and her husband live in Los Angeles and had an event at this hotel last summer. We along with other family members stayed here and we all just loved it! There is an old hollywood star quality to this place. It is hidden in Bel Aire but it is close to so much. Just minutes away from sightseeing and not far from the beach either. Not a beach hotel but I didn't realize how close we were. I believe it was approximately a 40 minute drive to the beach. The grounds were beautiful and we loved the piano bar and restaurant. Strolling around the grounds in the mornings; it was so peaceful. Just a lovely hotel with great service and a boutique ambiance. We loved it!
111751,CleoDoylestown,03/10/2008,Nowhere Better This place continues to amaze.We spent a week in January and it rained every day but we still had a great time. Upon check-in I asked for another room due to a lack of a dresser in the room. We were upgraded to a grand deluxe room; the only one on the property without a patio or fireplace. It was extremely comfortable and we spent a lot of time in the room.We were treated like royalty the whole time we were there. Granted we spent a considerable amount of money (we ate at least 10 meals at the hotel) and the concierge secured great tables for us at prime time at three restaurants that are typically difficult to get into.The staff could not have been more gracious or friendly. They repeatedly stopped to speak with us and allowed themselves to be drawn into lengthy conversations if we were so inclined.
111751,TravelingManSpokane,01/25/2008,Five Stars My family and I stayed here for two nights in January 2007. I had grown up in nearby Pacific Palisades and had come here dozens of times over the years for special occasions; Thanksgiving or Christmas dinner; etc. The Bel Air Hotel has always been; and continues to be; a fabulous place. It's just a few miles off busy Sunset Boulevard but feels far removed from the hustle and bustle of city life in Los Angeles. The grounds are lush and immaculate and the swans in the pond are as beautiful and feisty as ever. The restaurant has undergone some major renovations over the years and the menu has been completely overhauled. The wine list is stunning. It is; to be sure; an incredibly expensive place to stay but it is an experience not to be missed. Our connecting rooms were spacious and delightful. The pool has always been a great place to relax but it was unseasonably cold during our stay and could have been heated to a much warmer temperature. The front desk staff has always been remarkably efficient and; for this stay; I showed them some of the old; black and white photographs my parents had taken of me on the grounds when I was a kid. (The dining room receptionist and maitre 'd also enjoyed seeing the evolution of the restaurant over the years in other of my old; family pictures.) The bar scene is old school; lots of wood and plush carpets; a very cozy clubby environment. The true star of this hotel has always been the grounds and walking paths. They can take you to a different world. It is a real treat to be able to stay at this legendary Los Angeles hotel and enjoy its peace and serenity.
111751,day1,01/25/2008,The best! Room entrance
111751,dwarly,01/02/2008,Hollywood old world charm Spent 2 wonderful nights at this charming hotel with my large family. The staff was very accommodating and the atmosphere was peaceful and beautiful. The rooms are spacious and have been updated yet they have preserved the old world charm of the hotel. The Sunday brunch unlike many Los Angeles restaurant establishments make every patron feel welcome and comfortable. The meal was excellent. Great getaway spot for couples or a family reunion (with older children).
111751,FP134,12/30/2007,Not that great Front entrance pond and bridge
111751,Fiveoclockcaptain,11/19/2007,A Classy Refuge in The Big City My wife and I spent 4 days in November at the Hotel Bel Air.We arrived around noon and our room was not yet available; we were treated very cordially and we chose to enjoy lunch on the Terrace. This open air restaurant has the same menu as the dining room; but is an oasis of flowering plants and classic California design. The service was beyond compare without being smothering.The first room that we were shown; 135; was on a main walking area; although well laid out we were put off by the proximity to a walkway; in hindsight it would not have mattered as despite a high occupancy we barely ever saw another guest. We were quickly moved to room 115; a premium room with a nice patio with fountain. Not only does this hotel offer a quiet escape from the bustle of the city just a few blocks away; but it also soothes the soul in its gentle charm and the easy service that seems to flow naturally from the outstanding staff.We don't look like a-listers (although we are in our corner of the world!); but we felt that we received the star treatment throughout our stay. No request was too small (like pressing a jacket within 30 minutes of dinner) or town car service to the Getty Museum; discretion was beyond reproach (in fact; noone ever addressed my wife as Mrs.; they only called her Madame and used my name - I guess in case she was someone other than my wife! I hadn't noticed but she certainly did.There were some stars and influential people staying at the hotel and eating at the restaurant during our time there; but everyone received the same treatment - I can't repeat enough how special you feel being at the Hotel Bel Air - from the valet to the gardener; everyone is in on the star treatment. You notice it even more when you leave the little neighborhood of Bel Air and realize that you are just blocks from the 405 freeway.Don't ask how much it costs. It has a high economic cost; but it delivers excellent value for the dollar. No where else in LA will you feel so welcome. You will be at home in a wealthy friend's estate at the Hotel Bel Air.
111751,boraborabob,11/17/2007,Still a fantastic refuge; but a little uneven on the service this time around We stayed at the Hotel Bel-Air from 10/29 - 11/1 and; while we really enjoyed our second stay there this year; the service was a little uneven. Specifically; we were treated a little more like the poor cousins this time - which I think is due to the fact that we don't really look or act LA/Bel-Air glamorous; and as a result the service we received poolside; in the bar; at check-in etc. was noticeably different from the more obviously fabulous clientele. This was a disappointment; especially given how much we enjoyed our first stay. So I guess the lesson is that; if you want the best service; dress and act the part (spray on a tan; glam it up; treat the staff like they are adorable; but tragically slow; children; talk on your cell phone constantly at the pool; chain smoke). If you just want to be yourself; expect to be treated a little more like the token at the country club who is allowed entrance mostly to show how 鈥渁ccepting鈥?the other members are.With that said; the hotel itself is remarkable; and the location really is an oasis. Explore the grounds 鈥?there are so many beautiful hidden gardens and tranquil spots to sit and read. The food is wonderful 鈥?try the lobster pot pie; it鈥檚 quite the twist on a classic. And the fresh fruit smoothies at the pool are amazingly tasty.
111751,frenchandparisian,10/16/2007,opulent yet discreet We usually stay at the Beverly Hills Hotel when travelling to LA; but wanted to give Hotel Bel Air a try; over an intermediate leg of our 3-week vacation to West USA last summer.We booked 2 rooms on the Getaway Package ( = stay 4 nights pay only 3); direct with the hotel; since it did not show directly on the website.SETTINGS : in a very quiet road in Bel Air. A little difficult to locate; perhaps; but no big deal. Slightly remote also; but wherever you stay in LA you need your car wherever you want to go; so not an issue. Set in a lavish garden; extending profusely into the canyon; your room might be a -small distance from reception and/or restaurant. ATMOSPHERE : californian yet old word; surgeon-wealthy rather than garment maker rich; if I can make such a point. People dress up (a little). Adults don't shout across reception. Children behave. It is very peaceful.CHECK-IN : we turned up at 8.00 pm; driving from Las Vegas; after 10 days touring the National Parks; our rented black Lincoln Towncar red with dust and mud; embarrassingly packed with big suitcases and litterrally dozens of bags and carriers. Valet and bellman reacted very prodessionnally; and sorted the mess beautifully. Trolley loads were delivered to both rooms without a mistake nor a delay. Welcome at reception was OK; nothing spectacular. Reasonably swift.Welcome fruits; cake and tea were waiting for us.ROOMS : my partner and I staid in Grand Deluxe Fireplace Patio room located close to the tower; while my mother-in-law had a Premium Room just above the hotel shop.Views were on the garden.Both had been recently refurbished; in the same french country house style; with a hint of english taste. They all look different.Ours had a bigger bathroom. Only bigger; not big. The other was really micro. Neither had a separate bath stall; which is a shame at this level. Bathrooms are really a downside at Hotel Bel Air. They are cramped and old style to the point of looking dated; eventhough honestly everything worked.Ours had a huge flat screen TV. The other had a standard TV; which we found stingy.King Bed is as comfortable as it should be (extremely). They deliver Evian water at turndown. Amenities are good.POOL : they seem to be over proud of the signature oval pool. It is nice indeed. Availability of loungers is limited; and it might be a problem to sit 3 people together at times; eventhough the loungers sit on each other. It does not get the sun very late in the afternoon. It is very clean. There is a no camera policy which is fine with me. Only hoped the no cell phone policy had been enforced. They don't nickel-and-dime you : the basic drinks (iced tea; delicious) we ordered were complimentary; to our surprise.FOOD : I can't comment in dinner; but it seems very popular with local highflyers; which flock to the garden dining room around the fireplace; by the BMW load. Not cheap; but why the hell should it be cheap. Breakfast was extremely good.SERVICE : excellent. Just as it should be; except may be housekeeping which might be a little more careful; may be; if I had to say something. Everything comes in due time. Staff is smiling. Concierge made great dining recommandations and reservations where and hen we asked; and was also helpful for more tourist things.CELEBS : not the place for celebrity spotting. After 3 stays at the Beverly Hills Hotel; I never spotted one anyway ... It is a discreet place : it is only after 2 nights that we realised that Hillary Clinton was staying 2 rooms ahead of us; when we spotted her getting in her car early ine morning.CONCLUSION : one of the 2 milestone hotels in L.A.; the other being the BHH. They are extremely different in settings; style; ambiance; customer-style. The aditional experience I had at the BHH the next week was not as good as it should have been (service breaches; packed with screaming kids). They are equally likeable; eventhough I think I might slightly prefer the BHH in the end. Why :PROs over BHH : more serene atmosphere; smaller property; more comfy; less gleaming style; slightly cheaper with packages available even in summer; quicker more attentive service.CONs over BHH : smaller rooms; small and old bathrooms; pool; limited dining options; 25-year-old house car.
111751,marybRiverside,10/02/2007,Lush and Lovely Cannot say enough good things about thing singular hotel. We just recently had a quick weekend getaway that was stress-free and practically perfect. The concierges alone are worth the price of admission: they were able to get us into the best restaurants at reasonable times (no 5pm or 11pm seating) and we were treated like royalty. Service is exceptional; and the property is so idyllic and private; you may never want to leave. Bar is a treasure and heavy with celeb sightings; if you're into that sort of thing.My only quibbles: breakfast is just ok; when compared to the Pennisula or Four Seasons; while restaurant is highly rated; I find it a little stiff and overly formal. Brunch is highly touted; and reservations need to be made in advance; even if you stay there; however; I find the brunch a touch pedestrian. However; it gives you a reason to leave the property; and you may never step foot off it otherwise.
111751,boraborabob,08/25/2007,A Private Refuge With Setllar Service We spent 3 wonderful days at the Hotel Bel-Air and can't say enough about the location; setting; and service. The location is hidden on 12 acres in Bel-Air and surrounded by lush tropical gardens that are expertly maintained. It really feels more like being in your own private villa in Hawaii than a hotel in LA. From the swans to the secret herb garden to the beautiful pool to all the hidden courtyards; it is a site without peer. Then there is the service; warm; personal; and clearly driven to exceed your expectations. The staff were always helpful without being servile - coming across as dedicated professionals who enjoyed their ability to deliver outstanding customer service. There was only one minor flaw in the service; the woman at the concierge desk had a slightly arrogant attitude - like one of those boutique sales people who become confused and start to think they own all the merchandise they are selling - but given that we only needed airport transportation and to mail a letter; it hardly impacted our stay.The room (153) was welcoming and personal; with carefully chosen furniture and art. We had a fruit plate; a box of exquisite chocolates; and a small cake waiting for us in the room when we arrived; as well as a note from the GM; which was a very nice touch. This is not meant to be a sleek modern antiseptic hotel room; so there is no swimming pool-sized tub carved from a single piece of obsidian; or curtains that open with a wink of your eye (although those are things that I do enjoy in that type of hotel) - this is a refuge designed to make you feel at ease. Everything from the lamps to the well polished wood floors to the beautiful curtains looks as though it had been individually chosen to make you feel as at-home as possible (and at-home in a mid-20th century mansion in Bel-Air to boot!). We had a beautiful patio surrounded by trees and tropical flowers; with 2 chaise lounges; a full dinning table and chairs where we had breakfast each morning; and a fountain.Probably one of the most pleasant surprises was that the Hotel does not nickel and dime you at all - everything from the bottles of water at your bedside to the WiFi access to the fruit; water and sunscreen at the pool is complimentary. I think most travelers today have become accustomed to being (over) charged for all of these items; plus a resort charge; so it was amazingly refreshing to not have to worry about these things at all.So; in closing; I would like to extend a very heartfelt thanks to all of the staff at the Hotel Bel-Air for making our stay so wonderful; and to say that we will definitely be back.The Hotel Bel-Air is now our home whenever we are in LA.
111751,VCM93,08/09/2007,World class The Hotel Bel-Air is as lovely as they come with a level of service without rival. I have stayed here for many years and was introduced to it when the Beverly Hills Hotel went under construction. For me; the most charming rooms can be found in the older part of the hotel (think 1950's glamor) but my wife loves the newer rooms in the North Wing - either way you won't be disappointed.The terrace restaurant has a very European feel with plenty of movie moguls and hedge fund-types in abundance. The food is always good and the wine list filled with great vintages.I could go on and on about this hotel but the real asset here are people - they are warm and welcoming and will go the extra distance to ensure your happiness.
111751,M747,08/07/2007,Great LA Hideaway Stayed at the Bel Air for one night. We were greeted in the parking lot and followed to ou room after stopping at the front desk. Service was excellent; and prehaps almost a little owerwelming at first; It almost becomes a litte confusing who you should tip when there are 4 people helping you at the same time. Check in process was quick and our room was excellent. It had a small patio and we recieved tea; cakes and fruit in the room upon arrival. When going for dinner on Sunset boulevard we had a complementary towncar drive us to the restaurant. The driver was very friendly and explained all the things we passed on the road. The next day we relaxed at the pool which was great. I ordered a coffe and a soda and when we were leaving we were told it was complementary. VERY NICE TOUCH. We also got small spray bottles with Evian Water to keep cool; this was a real nice gimmick. We also had a stop at the bar before going to dinner; and this was a very stylish and relaxing place. If you dont mind being a short drive away from the action I would Highly recomend this hotel. I will for sure go back when I go back to LA
111751,francojeff,08/05/2007,great hotel/mediocre meal partner and i spent two nights in a deluxe patio room. LOVED the room (115); which opened through French doors to lovely private patio with fountain; two chaises; dining table and chairs looking up at palm trees. very nice room service breakfasts on our patio. bath is original size; nice but tile and smallish. we had a nice time by the pool: not too crowded; no celeb sightings. unfortunately had a less than good dining expereince sunday night on the dining patio. sole meuniere was inedible; really. service was off. seriously off. really surspised how poor the service was given the pedigree of the place. actually complained to manager (a first) and manager was very gracious; but couldn't capture back the night. overall; loved the room; grounds; gardens. would not eat at the restautant ever again. i hope and assume nancy reagan gets better service....
111751,igsmith,06/18/2007,Great Hideaway Spent three days here with wife; 19 month old and 4 month old.Property is amazing and very relaxing. Each room had an attached patio which was great for when the kids napped.Staff was also amazing - always made us and kids feel welcome.We highly recommend this property - either as a no-kids getaway or with the kids.
111751,jlp75005,06/11/2007,excellent The room was large; quiet; with a fireplace and a private patio. It was quite far from the swimming pool but not from the fitness center. It was cleaned twice a day. The swimming pool is a unique place with a 1st class service. No sauna...The restaurant is good but expensive.Only problem : when I checked in there was only one person at the reception and many guests ; he was clever but pressure as too high. He forgot to upgrade me as my amex package allowed : I had to come back. No apologies but I get the upgrade after all...
111751,sherkston,05/16/2007,Fallen in love !! We stayed here for 3 nights during the week of April 30th and we've just reserved for 4 nights end of August. My husband and I were truly blown away with the hotel; service and the hotel grounds. We've both travelled extensively for both pleasure and corporate and have stayed at many exceptional hotels; but this truly tops the list. It's elegant; relaxing; and you truly experience hospitality at it's best. The pool area is lovely - at most there were two to three other couples - quiet and calm. Each time I went for a swim; there was a towel discretely hung on the rails when I exited the pool. We had a great room with a woodburning fireplace and private terrace - huge plasma TV to enjoy a DVD movie in the evening; after a busy day (with the fireplace going of course). The hotel itself is situated in a residental area (which is perfect for a brisk morning walk or jog) - you have no sense that you are in the middle of LA. The hotel grounds/gardens itself are beautiful; with several small courtyards to enjoy your morning coffee that they thoughtful provide in the main lobby. The service from every staff member we encountered was sincere and with the aim to please.
111751,AuburnEric,02/26/2007,Treated like Royalty! I took my girlfriend to the Hotel Bel Air for a couple of day's over the Valentine's Day week. From the time we arrived at the front driveway to check out we were treated as if we were Hollywood royalty! You are not necessarily paying for the greatest room in LA; instead; you are paying for the best service and grounds in the U.S.! After checking out; the car service we had hired to pick us up conveniently left us stranded and not 5 minutes of us waiting to be picked up the conceirge arranged for us to be picked up by another car.....even in leaving they wanted to make sure the rest of our trip was perfect! We will most certainly be going back to the Bel Air and look forward to seeing all the friendly faces that welcomed us there!
111751,Dudega1,02/19/2007,5 Star Luxury I just returned from a two day stay at the Bel-Air; I booked a Deluxe Patio King and was given room #117; which had a quiet; private patio. The room was spotless; and everything looked new and was of the highest quality; all furnishings and bedding. Of course the downfall at this hotel is the price at $565/night this hotel caters to a select few who can afford it. The grounds are like a national park; stunning and beautiful. The swans in the lake are the hallmark of the Bel Air Hotel. Service is almost perfect; they will do anything for you; all you have to do is ask. Last time I went to Beverly Hills I stayed at the Beverly Hills Hotel; I can honestly say that the service and unique guestrooms at the Hotel Bel Air are superior to the Beverly Hills Hotel.
111751,Elysia,02/08/2007,Opulent and exclusive We knew we were in for a special experience when the GPS (sat nav) directed us off Sunset Boulevard and through the gates into the secluded enclave of Bel-Air. Driving up Stone Canyon Road one glimpses impressive mansions nestled behind huge manicured hedges.It is hard to believe when you enter the property that the overladen freeways and heavily built up suburbia of Los Angeles are only a short distance away. The low scale of the hotel nestled in the canyon provides a sense that you are in a tropical resort.Our stay was only one night; in January; yet we were lucky to enjoy sunny blue skies and balmy warm temperatures.We arrived at the hotel around noon and received a warm welcome from reception and immediate access to the room. The room was a deluxe guest room with a terrace and wood burning fireplace. Due to the warm temperature we unfortunately never lit the fire. The room was small; yet cosy; and newly refurbished. During the night we opened up the doors to the terrace and enjoyed the fresh air of the canyon and silence.The room was quite a distance from reception; however; we loved the walk past the beautifully manicured gardens; restaurants and pool area. There appeared to be only a handful of guests at the hotel compared with the many friendly staff bustling along the access ways. Due to the design of the hotel it may well have been full with the majority of the guests rarely leaving their suites.On both days we chose to have lunch by the pool rather than the busy outdoor restaurant. Again we almost had the whole area to ourselves not to mention a bevy of waiters keen to please. After a couple of weeks visiting family we found our stay at the Bel-Air to be one of total relaxation. A special treat.
111751,LovingAnnie,07/24/2006,Lovely but room NOT like shown on website ! I made a reservation based on the pictures I saw on the website; booking a grand deluxe with fireplace and patio. It looked lovely in the pictures. Reality however; was a TINY room; with a large enclosed patio that felt a little bare; despite the table and chair.I was disappinted; because I would have chosen a larger room had I known - and the website square footage description was misleading as well; since it included the patio...Bathroom was tiny as well; with a single sink and an old-fashioned shower/tub combination that had a curtain instead of a glass door.Other than that; the service was utterly stellar. The grounds are lovely. The food was excellent; and Chef had made a special menu for us; which we thoroughly enjoyed. China and linen were exquisite.Valet was wonderful; and remembered my name the next morning.I would stay at the hotel again; but this time ONLY in a garden suite next time; which the concierge recommended after I complained. Interestingly enough; she had someone else in the lobby who also was disgruntled to find their room NOT like the pictures on the website (I could overhear their conversation).The website is NOT accurate; and should be updated properly to reflect not only the way the room really looks; but the square footage of the room non-inclusive of the patios.
111751,AnonSF,05/22/2006,Beautiful; quiet hotel with room for improvement This was our first visit to the Hotel Bel-Air. We travel to Los Angeles about twice a year; and have always stayed at the Beverly Hills Hotel. The location and grounds at the Hotel Bel-Air are stunning; but the service and room quality don't compare to that of the Beverly Hills Hotel. Our visit started off beautifully with champagne and chocolate covered strawberries delivered to the room (the trip was a special occasion) upon our arrival. We had a deluxe room with a patio. The room was quite small and not as luxurious as other similarly priced hotels. The mattress was also very uncomfortable. The first morning for breakfast we were seated on the patio; which is beautiful. We asked for the heat lamp to be turned on; and were told it didn't work and they would call engineering. No one ever updated us as to the progress; and after we asked 2 more times; we were told it wasn't working. After ordering; we waited about 45 minutes before our breakfast came. When it arrived; it was cold. We sent it back; and waited 30 additional minutes. At that point; it was almost lunchtime and we decided to leave. The hostess apologized profusely and said the hotel general manager would be in contact with us later that day. Indeed; the manager called and asked what he could do to rectify the problem we had experienced. When we returned later in the day; we had cookies and water in our room; a guaranteed late check out the next day; and a credit to use in the gift shop or restaurant. We were pleased with the way it was handled. A previous reviewer is correct in saying that a 1/2 day rate is charged for late check out; which I find a little out of place given the caliber of this hotel. Overall; a good experience; not outstanding.
111751,ATripAdvisorMember,04/12/2006,The best of times; the worst of times The Bel-Air is undoubtedly one of the finest 5-star hotels I have stayed at; the finest in some respects; but that is only after you find a room you that is actually liveable! The staff are in the main outstanding; the grounds and general ambience are entrancing and food and drink choices and venues excellent. That's a lot that's very good. The not necessarily good; regardless of price; are the rooms. I've stayed twice about a year apart. Both times I've immediately requested a room change on arrival. Looking for upgrades? No; looking for a room where the bedroom doesn't adjoin a major walkway or other source of significant noise (there are very many of these rooms - see review posted September 30; 2005)and where the size of the room approximates the promotional literature and photos. If you pay twice as much for a room that features a fireplace and balcony don't expect that room to be also larger than a small standard room - it won't necessarily be. When discussing the fact that room size wasn't closely correlated with price the Bel-Air staff simply pleasantly agreed and worked with me to find an acceptable room. It's either a charming eccentricity or very much not depending on where they first put you. The hotel gives you a map with room numbers; if you plan on staying again keep the map. Like the lady who posted September 30 I'm now populating mine with crosses and ticks. A final little point that the management might attend to is the concierge service. They do the job; no doubt there; but there is a tension about them (there are a few different ones)that is at odds with the general relaxed warmth or simple professional reserve of the other staff. There is also the sense that any service; no matter how small; requires a tip. I didn't find that attitude from the other staff; perhaps they need to pay their concierge staff more - helpful not hungry is a better demeanour. In many ways I love this hotel; but I'm still undecided whether it's worth it to go through the hassle of changing rooms on arrival again.
111751,ATripAdvisorMember,04/02/2006,Hollywood Glam Spent 3 nights here with my family mid-march- It was wonderful- The service was fantastic from the valets; to the housekeeper to the restaurant to the front desk. The rooms are not what one is used to in Four Seasons as far as modern and new- but they exude classic glamour- The bathrooms are basic- but amenities and robes/towels very lush. The gardens are amazing- the dining romantic and indulgent. It was an oasis in L.A. We had a very comfortable two bedroom suite with a lovely sitting room. Definitely we will return!
111751,EmersonGolden,03/01/2006,The best in LA I almost look forward to having to travel cross country (you know what a pain flying is now days) just to stay here. The entire staff is a pleasure; and they seem to outnumber the guests. There is always someone asking what they can do for you. As others have said; the rooms are all different; but I have yet to be disappointed. They each have so much more personality than normal cookie-cutter hotel rooms. All in all; the hotel feels like you are staying at the estate of a very; very rich friend.If I had to find SOMETHING wrong; it would be that there is no jacuzzi at the pool (great on cool evenings!); although many of the more expensive rooms seem to have their own.In summary; this hotel is no more expensive than the other top LA hotels; but the Hotel Bel Air is in a class of its own.
111751,dcdude,02/08/2006,Customer Service And Room Not What I Had Expected On my only stay at Hotel Bel Air; I was extremely disappointed. I had written a hard copy letter to the general manager's attention; but I never received a response. My first disappointment was that my room was in bad shape. It was old and in need of updating; and the heater was loud and did not work well. I spent my sleeping hours alternating between being too cold and entirely too warm. Each night before bed; I always eat ice cream. It's a dumb (and fattening) habit...but it's what I do! So I called room service to order some ice cream before bed and was told that the freezer was not working and therefore no ice cream could be delivered. Another disappiontment; but not a big deal in the whole scope of life.The *biggest* disappointment was my check-out experience: I had agreed to meet an old friend for Sunday morning brunch in Malibu at 9:00 a.m. I figured that I would go to Malibu; meet my friend; then drive back to Hotel Bel Air and check out before catching my return flight to Washington; DC. In hindsight; it wasn't the best laid plan...but it was my plan for that particular morning.As things happened; my friend was running late; our breakfast therefore ran late; and traffic from Malibu to the hotel was horrendous -- it was summertime; and everyone had gone to hang at the beach. So I called the front desk from my cell phone and explained my situation. I informed the person who answered that I was terribly sorry and would absolutely be checked out by 1:00 p.m. The person with whom I spoke said that was fine and thanked me for calling.Well; after battling some of the worst traffic I had ever seen; it was about 1:15 when I pulled into the hotel driveway. I felt very bad; as I am a man who prides himself on being punctual. I **literally** ran to my room; gathered my bags; and rushed to the front desk to check out.What happened next could have been a video on how *not* to treat a hotel guest:The woman at the front desk; as I approached; informed me that I was checking out late. I told her that I was aware that I was checking out late; and added that I was very sorry.The front desk person continued; informing me that the hotel was completely full the coming evening and that I had created a real problem for them. She then continued to tell me that she had every right to charge me a half-day room charge on top of what I had already paid. Her mouth continued to utter words; but -- at this point -- I was so angry that I honestly didn't hear what else she was saying.I am an exceedingly polite person who rarely gets angry. The Hotel Bel Air representative; and her attidude; pushed me over the edge. I raised my voice and told her; Look; I said I was sorry.She looked stunned and said; There is no reason to raise your voice.I continued; I went to Malibu for brunch; which ran late. Traffic was terrible trying to get back here. I took the time to call from the car to say that I was running late. What else do you want?!At that point; other guests in the lobby were now staring -- and; to be quite frank; I didn't care (and still don't). You see; I'm not accustomed to visiting 5-star hotels and being treated like a five year old.At that point; the Hotel Bel Air employee admitted that she was unaware that I had called from the car to arrange the late check-out. But -- keep in mind I had apologized to her twice for my tardiness -- she never apologized to me for her error or behavior.I have since returned to Hotel Bel Air's restaurant for breakfast and lunch...but; to be sure; I will never - ever! - stay there again.I have written the general manager twice and never received the courtesy of a reply letter or phone call. In my opinion; that's unprofessional.
111751,FLLtraveler,12/13/2005,Room was disappointing Upgraded premium room was small and not overly comfortable or luxurious. No place to sit other than the bed or the desk chair. Bathroom was very spartan and not luxurious at all. Service was very good and Sunday brunch at the Restaurant was excellent; however the hotel did not fully live up to expectations.
111751,ATripAdvisorMember,10/22/2005,Heaven on earth; honestly. Rare is the hotel that maintains its upper class demeaner without showing even a hint of snobery (but has every right to). The Bel Air is simply one of the best run; and most classically beautiful hotels in the world. The first time I visited the hotel it was pouring down rain and I could smell the wood from the fireplaces as I ran up the stairs to check-in. The combination of burning wood and mixed fragrances from the houndreds of varieties of flora and fauna was intoxicating. The suite was a wondrful mix of old and new with a sofa that begged for a glass of wine and a good book. Service is friendly yet professional; accomodations are luxurious yet comfy. If you have the means and are in the area; this is one of the true great hotels of the world. Don't miss it.
111751,ATripAdvisorMember,10/22/2005,Hotel Bel-Air is an absolute gem. This was my 4th stay at Hotel Bel-Air and every time I am amazed at how wonderful it is to stay there. I think I would live there if I could! It is the epitome of tranquility and privacy. The service was impeccable and the staff catered to my every whim. No other hotel in LA can even compare!
111751,ATripAdvisorMember,09/30/2005,This is one complicated hotel...beautiful; BUT: my husband and i are nearly professional hotel guests; as both of us travel a great amount of the year for both work and holidays. my relationship with the bel air is intense; it is beautiful and lush; and the 12 acres are totally unique in l.a.; but contradictoraily there is an unacceptable amount of noise within the rooms that seriously interferes with peace and quiet...and the cardinal sin; sleep. they have never done a renovation that is not merely cosmetic; therefore; noise from adjacent rooms within each building block is HUGE. for example; in suite 155 and in charming 160; there are stairs to the upstairs rooms RIGHT BEHIND THE HEADBOARDS OF THE BEDS. yup. up and down; up and down; other guests going to either 252/254; or 261/264; not to mention housekeeping when the guests are out. in the bedroom of suite 133 i could hear the guest in the adjacent bedroom open and close drawers! in the living room of 138; i lept up thinking someone had come into our room when the guests in 136 came home (although the bedroom of 138 is recessed; and quiet). 226 is little and perfectly proportioned; but i had to slip notes under the doors of every room below me; as the opening and closing of their doors reverberated through the walls of my room. 157 is at the fartherst end of the property; and the bedroom has bad street noise from the stop sign at stone canyond road. i could go on and on. also; room service pushes trolly tables around the grounds on paved walk ways; the noise in the second bedroom of suite 150 was like someone shaking tamborines in the bed. we literally have a comment like this about EVERY room i have even been in....and that is most rooms at the hotel. we've been at this for nearly 5 years.additionally; the locks on the doors are barbaric. i don't understand why they don't get soft closing doors and locks. it's idiotic. at the four seasons; they put a little 'bra' on the doors while housekeeping services the rooms so that when they are being opened and closed a lot; they are prevented from slamming. at the bel air; they just slam; for housekeeping; guests; room service; you name it. it's beyond me; totally.it is an exasperating hotel. i keep going back because of the garden setting; which is so refreshing in a life of cities and travel. but i work hard and cautiously about room selection; and have no problem asking other guests to mind their doors; as i am most certainly devoted to being equally considerate of others.in terms of service; i find the bell staff and valet parkers totally charming. i try not to rely on the front desk and concierge too much. they get the job done; but i find them awkward. once; when checking in with my in laws; the desk staff who escorted us said; 'would you like me to show you the smaller room first?; as we had booked two classes of rooms! tacky; tacky. thre was a fantastic woman at the front desk; and she couldn't take it...she left for the post ranch inn in big sur. the operators are really sweet. the food is good; although a little too high end if you're there a while. i like to order english muffins and peanut butter and other homier snacks! i live on the tortilla soup; guac and chips; and cobb salad.if you are interested in 148 or 146; ask first if there are events on the lawn; as those rooms overlook that popular area. middle of the week is safest; i would guess.it is going to take a gang of us to influence to hotel to finally address the noise problem. please join me! i care about the hotel and don't want to have to go back to the peninsula; which feels like a concrete palace comapared to the bel air's wonderful setting (even though the service at the penn. is so fantastic---but my husband hates that bar; it's so scummy....but that'sanother entry!) i enter the grounds of the bel air feeling comforted by all the green; the divinesmell of the wood burning fireplaces; then i head to our room knowing i will have to battle with the noise. best wishes; a fellow traveler
111751,crazyhorsellc,09/24/2005,Truly Remarkable Luncheon The outside restaurant served a wonderful luncheon to our party of eight. It is always a delight to return to the HBA!
111751,ETL,09/14/2005,Oasis of Calm; Wonderful Service We loved our 5 night stay at the HBA. The staff was efficient and very friendly; securing last minute reservations without batting an eyelash and learning our names immediately. Housekeeping was invisible and fast; tidying up our room sometimes seemingly within 5 minutes of our leaving. We loved the location and the quiet it provided; and our room; while on the smaller side I believe; was prettily decorated and was not at all cramped after 5 days and provided ample closet space. We enjoyed a very good dinner and several breakfasts in the hotel dining room; and drinks in the very cozy bar. I would definitely rebook on my next trip to LA. Having stopped into other hotels on this trip for various reasons; I found them to be impersonal and corporate in comparison; as well as priced even higher.
111751,ATripAdvisorMember,08/02/2005,Bel Air Hotel; A little bit of paradise right in Los Angeles My husband and I have made an annual event out of going to the Bel Air Hotel. Yes; it's that good. We had to go to the Los Angeles area for business quite a few times over the past several years and each time we stayed at the Bel Air. The surroundings are lush and feel entirely removed from the hussle and traffic that I've known to be LA. While one of the Concierges and a front desk staff were a little snooty; it was more than made up for by the wonderful bellman; the delicous food; the amazing pool (the pool is a must-see) as well as our terrific massages. Well; let me qualify that by saying that the couple of massages we got were actually not that great; but then we discovered Sascha and Eida and we were hooked. Be sure to ask for them or you may be as disappointed as we were at first. Prices range as do the rooms; but there's something there for everyone. We've had a different room everytime and always were happy. I wouldn't stay near the pool unless you have kids though. Enjoy!
111751,ATripAdvisorMember,07/07/2005,Beautiful; quiet; classy Decor of our junior suite looks better in the photo; a bit worn in person
111751,ATripAdvisorMember,06/30/2005,Best Hotel in California I had my wedding at the hotel just last month and the place had everything we wanted. It is a gorgeous hotel tucked in the center of Bel-Air with an incredible landscape. The grounds; rooms; food and staff are an easy 5 stars. If you like Spanish style hotels that are kept to an A+ level; this is the place for you. The one caveat is; bring your American Express Card as it is a pricey place to stay; but well worth the money.
111751,ATripAdvisorMember,04/26/2005,Wonderful oasis I can't believe anyone would complain about the Bel Air - it is truly a peaceful and classy oasis in the middle of a busy city. We just got back from a family trip to both LA and Laguna Beach (3 young children - ages 8; 5; and 15 months). The hotel could not have been more welcoming. The concierge staff is excellent; as is the staff in general. The grounds are beautiful - fountains and courtyards everywhere - with lots of interesting nooks and crannies (the kids really enjoyed exploring). The rooms are understated and elegant - very much old Hollywood - nothing hip and trendy here - how refreshing! And surprisingly; the secluded location proved to be amazingly convenient to almost everything.I would go back in a heartbeat - wouldn't think of staying anywhere else.
111751,ATripAdvisorMember,03/14/2005,Bel-Air Best in LA Year after year I look forward to stays at the Hotel Bel-Air which remains a special serene oasis in the otherwise bustling LA area. This is a hotel for those looking for a discrete and refined small hotel with impecable facilities and service - but set well into a quiet residential area of West LA far off any main streets and highways. The pool is beautiful and heated year round with poolside service. During the spring and summer spectacular red flowers climb the walls around the pool. On several business visits I have been joined by wife and child and stayed in a beautiful pool-side suite. The small exercise facility is nicely equipped. Note; the beautiful suites and rooms vary tremendously in ammenities and setting; so I recommend calling the hotel directly and walking through the available options. I try a different room or suite each visit; and have never been disappointed. My favourites are adjacent to any of the many small courtyards and Spanish fountains with fireplaces and private patios. Although the general setting is informal but upscale and private - the dining and bar areas can be overly formal. Locally the drive to the Getty Center is very easy - and highly recommended. Rodeo Drive; UCLA; the Pacific and Westwood are minutes; yet worlds away! Downtown is a bit more difficult in rush hour. The drive to LAX is short and direct. This is an expensive but truly relaxing and unique stay for those on business or vacation in West LA seeking an intimate peaceful location in a superb quiet setting.
111751,ATripAdvisorMember,12/18/2004,excellent My wife and I recently stayed for four days. This is the best hotel we have ever visited. The staff was the best I have encountered.
111751,YukonRoadKing,12/07/2004,My favourite in L.A. by far I can't imagine anyone complaining about the service at the Bel-air. We were treated like visiting royalty; despite our modest car and appearance. Front desk staff were outstanding; pool staff very helpful; restaurant on the heated patio was extremely romantic; as was our room witn private walled courtyard. Couldn't be a better choice for our anniversary. Quiet; secluded location makes you feel miles away from L.A.; yet you're close to everything.
111751,ATripAdvisorMember,09/12/2004,Horrible staff?? showReview(2525097; 'full');
111751,ATripAdvisorMember,09/04/2004,Staff is horrible showReview(2512622; 'full');
111751,lalatraveler,09/04/2004,Elegant. Secluded. Impeccable service. showReview(2512435; 'full');
111751,ATripAdvisorMember,07/31/2004,Bel-Air southworld culture showReview(2348037; 'full');
111751,AvonTravler,07/06/2004,THE best for a romantic weekend! showReview(2269384; 'full');
111751,JillianH,06/17/2004,Wonderful mini-vacation showReview(2200299; 'full');
111751,ATripAdvisorMember,06/01/2004,Beautiful grounds rude snobby service showReview(2132832; 'full');
111751,cjennt,04/15/2004,In a Class By Itself showReview(1787366; 'full');
111751,AlanLight,02/03/2004,Not as good as The Beverly Hills Hotel showReview(1625976; 'full');
111751,lass,11/30/2008,闈欍亱銇х編銇椼亜銉涖儐銉?#x201d; showReview(22856083; 'full');
111751,hotelcritc111,10/04/2007,Schlechte Zimmer; Kein Service Und Viel 脛rger showReview(10038098; 'full');
111751,torretta,09/10/2007,esclusivo showReview(8688381; 'full');
111892,Senlar,12/28/2008,Very bad place We stayed at the hotel in two days from the 12of dec. to the 14of dec. 2008. The hotel are run down; the room are smelly and dirty; and the staff are not very helpfully at all.Eating breakfast at the hotel is expencive and you are still hungry after; because of the very small portions. We where gratefull that we only had to spent two days there; before going to Miami port for a seven days cruise with the beautifull ship Freedom of the Seas. Never again the Marseilles Hotel.
111892,ayvc,12/22/2008,Not so great hotel. The location of Marseilles is great if you want to be in the heart of South Beach. We chose this hotel becuase we thought it would be close to the Port of Miami. The hotel has a musky smell because it is very old. We had a roach run out of our room thankfully we were only there for one night. The bed is comfy but the the television is horrible with very little stations to choose from. Don't even try to use the business center downstairs in the lobby; the internet was so slow that dial up would have been faster. The daytime staff was friendly but the afternoon/evening staff was very rude and unhelpful as we asked what restaurants were good in the area and they didn't want to help us. The room is very small and cramped much like European hotels. The walk to the beach is very short and the pool is nice. I wouldn't stay here again nor would I stay in Miami. We found out very quickly that the people there are very bitter and rude so that will be the last time we stay in Miami.
111892,jdoray,12/15/2008,Buy it or Run We were at this hotel December 12 thru the 14th; 2008The Marseilles Hotel on 17th and Collins in South Beach is a cute property with potential but unfortunately it looks like years of neglect and profit taking has relegated this hotel to a dirty; noisy; irritating experience.The lobby staffs; all but Moses in the bar and one concierge guy that I didn鈥檛 get his name; were unfriendly and seemed bothered by having to deal with customers. The two different men; one older and one younger; behind the reservation desk could not have been worse service representatives.The room was decent and clean considering the age but the hall way and lighting was dark and dismal. The old fashioned doors and locks on the rooms combined with the concrete walls and long hallways caused each door opening or closure to loudly impersonate a jail cell slamming closed on an incarcerated inmate. Because of the proximately to the party clubs on south Beach; the guests come in late so from about midnight through five in the morning; these jail cell door slams go on constantly and reverberate through the dark and discerning hallways. Please do not expect any rest between those hours.The walls must not have any insulation or sound proving because we were greeted by a constant flood of conversation and laughter from both of our next door neighbors.The bathrooms are in desperate need of remodel and the balcony didn鈥檛 really look safe enough to stand on.All of these hotels use the Super Park Company to manage their guests parking and valet service. Outsourcing this service has only given the hotel the license to not have to be responsible for your car or service. Needless to say; the service was completely unacceptable in particular upon our checking out when the desk clerk claimed that he had not been on duty when I called for my car when in reality it was the same guy who just got some queer enjoyment out of seeing us wait knowing that we had a plane to catch. If you have enough money to buy this place and make it something special then it is worth going back or staying here. If not; you and us are better just staying next door or up the street.
111892,Sunny2001,12/05/2008,If You're Trying to Stay on South Beach on Budget; Great Hotel If I would have went by some of the reviews of this website; I wouldn't have picked this hotel. This hotel wasn't the Hilton; but was nice. Staff were very friendly; my room was a little small; but I think it was because it was a corner room; I took a peak in another room and it seemed larger. It was right on Collin Ave; didn't have to walk far to Ocean Dr. We went on numerous amounts of tours and the tour buses came to pick us up. Beach right behind hotel. Had a great time; only complaint I can really remember was the bathroom was small; and the water pressure in the shower was sometimes not that great; but for an overall rating; would stay at hotel again; it was right in South Beach; Very Friendly Staff; and Budget Friendly. I got my best price; just booking with the hotel on line. I can't remember exactly what I paid per night; but I know it was between 108-120 per night; which is great for South Beach. Also; loved pool Area; we would go out there at night. Loved the Hotel; and I Loved Miami FL
111892,JasmineMarti,11/28/2008,Beach Hotel We have stayed at this hotel twice. The Above Average rating is primarily for this hotel's location; while the rooms probably deserve rating of Neutral/Average. The hotel is pretty centrally located in South Beach with direct access to the beach; which is a great advantage. I am surprised at other reviews mentioning rude staff; as our experience with staff has been consistently good. It is an older property; yet it is one of the distinctive South Beach buildings; built by the same architect that built The Delano. The hotel offers lovely breakfast on the front porch; it also has a pool; and a couple of hammocks attached to palm trees out back; by the beach.
111892,jcartBirminghamUk,11/21/2008,disgusted booked this hotel for myself my husband friends of ours celebrating there silver wedding anniversary . After ten fantastic days on a carribean cruise what a disappointment this hotel was . Our deluxe ocean view room had nothing deluxe about it .The toilet was leaking so the room smelt of urine; the hotel is completley run down its tatty; dark dinghy and nothing at all like the pictures on the web page. Judging by the state of the door the room had been broken into at some time and didnt lock properley. When we told the manager we wasnt happy felt mislead by the pictures on the net we were told the ritz carlton is up the road but we didnt have to go that far to find a fantastic hotel the doubletree surfcomber is right next door to what i renamed norman bates hotel from the film phsyco. Our stay in miami was brilliant thanks to jude all the staff at the surfcomber hotel . Dont go to the marseilles hotel its horrible they shouldnt be allowed to advertise it the way they do ; trading standards or the like need to see this place we had to pay for a night there even though we checked out 10 minutes after we arrived. JC from birmingham uk
111892,lillucky0ne,11/20/2008,Extremely Rude!!!! Beware! My boyfriend and I stayed at this hotel in Novemeber. The experience was horrible! I am not a hard person to please and do not like to complain about petty things. However; I want to WARN YOU that this hotel has extremely rude front desk help and it is junky and I would not recommend staying there. The rooms are small and the hotel has a terrible smell! We were charged for the mini bar which we did not use and when I called to be reimbursed...they kept transferring me to voice mails. I never heard back so I finally e-mailed the sales dept. It took a month to finally get reimbursed! Please save yourselves the headache and find a different hotel!
111892,gershwin,11/18/2008,Acceptable We are older travellers who wanted some sun and heat after a grey summer and to see the sights in South Florida.I had some concerns at the generally negative reviews of the hotel but we did not want to pay a high rate (though it was a lot more than the $80 quoted in one review). We also wanted to stay near the oceanfront; at the quieter end of South Beach and near the Lincoln Road area for strolling and eating.We were pleasantly surprised. I booked an oceanfront room (additional rate) to ensure a peaceful night which we got for the full week; even the weekend! The room was bigger than anicipated but most reviews of all of the older hotels stated that rooms were small so we were pleased with ours which was more than adequate. It had a lovely ocean view; on the 8th floor and the lifts worked. The bed was big and comfortable. Breakfast was OK at the streetside cafe but there is plenty of choice close by (thoroughly recommend the Front Porch Cafe 10 -15 minutes walk away where I would have eaten all the time if I had the choice!) Some reviewers mentioned the pool and availability of loungers but perhaps because we were there in November; it was quieter. I always had the (cool) pool to myself and there were plenty of sun loungers. When I was not swimming; there were perhaps 1/2 people in it occasionally. The garden area and hammocks were pleasant to sit in each evening and watch the skies and passers-by before a stroll along the boardwalk.We found the staff very pleasant and friendly and everything in the hotel worked. The corridors of the hotel are rather shabby and dated and need refurbished but our room had clearly been recently renovated so was clean and pleasant. Overall we had no real compaints. My only two minor gripes were:-the charge for my phone call home to the UK; charged as 9 minutes (it was 4) at $35. I'd already tried to use the lobby phone a few times but my international call cut out each time it rang at home so I had to use the room phone. I also took with me an offer printed from the website stating that any stay of over 3 nights would attract a 5% discount; redeemable at the counter. When I asked for this when we checked out; I was told the discount was already included in the room rate. Right! How would anyone else read that?? In spite of this; we enjoyed our stay and would use the hotel again but probably not book a standard room which looked small with a small bed. The location is excellent and South Beach sights and weather was just what was needed at this time of year.
111892,guisse0108,11/12/2008,never again In all my years of travel; my stay at this hotel was the worse. First of all; the outside appearance of the establishment is very outdated for the location they are in; two buildings away is the Ritz Calrton and The Delano; you would think they keep up withe place. Then you proceed to walk inside where there鈥檚 no one to greet you or help you with your bags and the outstanding smell of wet carpet with a mixture of suntan lotion and roach spray slaps you in the face. Then the horrible customer service by the overnight front desk employee; James; because he proceeded to check us in without reading the vouchers and giving us two beds standard room when specific request was done for a one king size bed standard room; to make things worse; I get into the elevator where the stench gets worse; got to my room greeted by the same smell through out the hotel; there鈥檚 no air-conditioner in the room and according to the front desk no one was available to repair it. The bathtub had peeling paint all over to the point where I took a shower with my flip flops and the sink had rusty fixtures. I had to wait for the following day to be accommodated to another room. Thank God I was just there for 3 nights.
111892,redgrrrl26,10/05/2008,Well Priced Choice On South Beach After reading numerous reviews of South Beach hotels and fearing they were all moldy; dank and cockroach-infested; I finally found The Marseilles. It seemed to have reasonable rates ($80/night) while still being clean; centrally located; safe and fairly quiet. And most importantly had the Art Deco architecture I was looking for (the reason I visited South Beach in the first place). The Marseilles did not disappoint--it was clean; the front desk staff were all incredibly nice and helpful; the room was done in beautiful; streamline; moderne furnishings and it backed up to the beach with a nice pool area and even had hammocks close to the beach! After reading a review about possible noise; I asked for a room on the upper floors. The front desk man gave me a room on the 7th floor that gave me a fabulous view of the beach and part of the Deco beach strip. My only criticism is that the wall between my room and the one on my left was thin and I could hear some noise. Not enough to keep me awake. The Marseilles is not a resort by any means; but I thought it was a good value for the money. Do be forewarned that parking is $20 a night for a lot around the corner--to valet it is $25 a night (and the valet is at the hotel next door--the valet did suck as I had to leave at 6am for a flight and it took them 10 minutes to find the keys to my car). However I will say that overall; Miami is AWFUL!! I will never visit Florida again; people are weird; you get a one page warning of what NOT to do if you rent a car in Florida (if you get bumped on the freeway; don't pull over; don't ask for street directions; etc.) and it looks like the cops pull people over for tickets as a way to balance the state budget.
111892,mickey2newyork,08/15/2008,Not Pleased Customer Service was bad.The bar in room did not work for the 5 day we were there.We told them it did not work each day and thery did nothing about it.We had to get ic to keep our water cold. Sometime the ice machine did not work.The bathroom was not clean; the tub and sink was not clean. Y ou had to take a shower;because there was no way to keepthe water in the tub. There was no stoper for the tub.The T.V. should be up dated.Also there should be mirowaves in the rooms. You should have contional breakfests.
111892,genvieve207,08/13/2008,Not as good as expected I just got back from a week-long vacation with my boyfriend at the Marseilles. After reading the reviews we figured we would be happy staying there. We aren't spoiled and never have high expectations but after this trip; we will NEVER stay there again. The hotel was going through some renovations - dirty! There were only two elevators which broke down one day and we had to use the stairs all afternoon - we were on the SIXTH floor! The pool is small and never enough chairs or umbrellas so you usually end up having to put your things on the side and jumping in the pool or risking burning in the sun! There were never any dry towels ready for us; we always had to request for them. The rooms were fairly nice and were always cleaned in a timely manner but that's about as good as it got.
111892,jayneca,07/24/2008,Great Pre-Cruise Stay A group of 14 stayed here a couple of days before a cruise. It was convenient to the Port and began our holiday off great. The negative reviews were a worry but we also didn't want to spend $300 a night. Keeping in mind that it is a smaller; older hotel; it is what it is... we expected smaller washrooms; thin walls; etc. but it was clean and attractive; with a bit of the Art Deco feel which just added to the South Beach experience. The location was the clincher. Everything was convenient .With so many of us; there was something for everyone... the beach was great; the boardwalk for the joggers; the hotel restaurant with great breakfasts; shopping; the pool area; the hammocks; the SOBE restaurants; etc. A personal word of thanks to the great and friendly concierge when he saved the day by arranging for transportation to the Port at the last minute when our previously arranged transportation never showed up. Yes; the food/drinks were a bit pricey and there could have been more poolside service; etc. (try the chicken caesar salad... yum) but overall; the Marseilles enhanced our stay and we just enjoyed being in the middle of everything. If you are looking for a mid-priced; comfortable place to stay and relax for a few hours in between exploring; then this is the place for you. If you are looking to be pampered; you're gonna have to pay for it. For us; it was bitter sweet when we left as we could have stayed a bit longer.
111892,M4r14,07/06/2008,Loved this hotel sand garden
111892,mjesposi,06/13/2008,OK Hotel - but old and run down When we pulled up the valet said that parking was $35 a day for valet or $25 for the parking garage. We arrived at the hotel at noon and were told our room was not ready yet but that we could check our bags and go use the pool and beach. When we wanted to get a parking ticket from the front desk we were informed that the parking garage was full and that they only have limited spots and that we would have to pay the $35 for valet. I thought this was shady and that we should have gotten valet for $25 since the garage was full.We were given a couple 2 for 1 drink coupons for our room not being ready yet. When we tried to use them back at the pool bar for 2 Coronas that they had already opened and poured; we were told that the coupons were only for domestic bears and frozen drinks event though there were absolutely no limitations on the coupon. So $14 for 2 beers - CRAZY!!!!The beach area was very nice and the hotel is in a good location. The pool was small with limited seating but nice.The rooms were definitely old and run down; but for the price we paid; they were fine.
111892,landhopper,06/08/2008,very shady. your reservation means nothing. Booked online. We get there and they don't have the reservation. (i.e. they are overbooked). We had paid a deposit and showed our documentation. Some guy comes from his office out back and we get a decent room on the oceanside. Fair for what we paid; (the a/c is very old school and funky but it was spring and still cool so not a problem.) They swiped our card twice; and we had to call them on it. Not a bad hotel really for the money ($220 a night); and great location; but we came close to not having a room/getting overbilled. Very very creepy. Miami is getting hit very hard by the real estate bust. We were there by accident during spring break in the middle of the tourist season and there was hardly anyone there. Everyone is a little too hungry and frustrated; and they go hard after your money. Use cash whenever you can and check your bills. After a night there we checked out and traded up to the Anglers. The best (french) food in Miami.
111892,desnudouno,05/27/2008,Pleasantly surprised My sister and I stayed here for three nights in early May. We wanted to book and INEXPENSIVE girls getaway. As others have said; this is not The Ritz Carlon but it was nicer than I expected for the money and given the negative reviews. We had an renovated ocean view room on the fifth floor. Yes; the hotel is old but there was a fresh coat of paint in the room and new furnishings. Everything was clean enough. The pool area and the sandy area out back with the hammocks and lounge chairs is gorgeous. Moses at the pool bar was friendly and helpful. Friday and Saturday there was a DJ at the pool in the afternoon/early evening which made for a hip; young environment.The hotel is within walking distance to Lincoln Road; The Delano; and many nice clubs. There is no need to travel down to South Beach itself. That area was full of drunks and shady types at night. It was the only time we felt unsafe.Overall; it was a great value for the money and I would stay here again. This is NOT the place for families. Also; just expect to pay $15 for a mixed drink pretty much everywhere. This is Miami after all; not Missouri.
111892,karch75,05/22/2008,Great location; ok rooms Woke up first day there to bathroom full of ants. Hotel staff was very accommodating and moved us to another room which was a wonderful oversized room with Jacuzzi and ocean view. Was very happy with room. It does get noisy in the hallways though at night with people coming and going. Can't beat the location with it being right off of the beach and close to Ocean Drive and Lincoln Road. Skip the pool bar. Drinks are VERY expensive. There are so many drink specials at other hotels/restaurants.
111892,Caroline1056,05/08/2008,Great Location Terrible Customer Service Stayed At the Marseilles for one night before our cruise. Here are the pros: Beach and boardwalk right out back of the hotel with a nice hammock area. Hotel is close to Lincoln Road and a 20 minute walk to Ocean Drive with many breakfast specials. It is also in an area of many higher priced hotels. Here are the cons: Hotel had a funky funny smell. The front desk staff was extremely rude and indifferent. It was the worst service I have ever experienced. The hotel also needed a good carpet cleaning job. If you wear white socks in your room they will be black. I will probably stay somewhere else next time.
111892,LoFloNY,05/05/2008,It Has Its Charms The backyard -- how cute is this?
111892,DeniseAtBeach,05/01/2008,Great Location Marseilles has charm... but it is old; plaster chipping; poor shower pressure... but GREAT location at a GREAT price! If you want the Ritz; then book the Ritz! If you want Loews; then book that!As others have mentioned; front desk staff are fairly indifferent; don't tell you much; like where the pool is or how to get to the beach; but we are resourceful and found everything we were looking for ... Collins Avenue and Ocean Drive are great for people watching over the 2-for-1 Happy Hour offerings... how else could one afford this area?Take the hotel for what it is worth... we spend one night post-cruise and it suited our needs just fine!
111892,Frugalmoi,04/15/2008,Nice place to stay for not a lot of money I enjoyed this hotel without all the frills; lush lounge areas and crowded bars. The hotel is in close proximity to many four/five star hotels that offer the frills; lush lounges and chic bars. The bed was comfortable; the carpet was clean; and the bathroom was decent but small. I really liked having the beach right outside of the pool area in the back of the hotel. You are within walking distance to nice restaurants where you can dine outside and people watch. Up the street at Dolce Vita you can purchase the best coffee; albeit pricey. The wait for the elevator was always short :-) Parking is $25.00 per day and they only accept cash. If you only plan to come down to enjoy the beach; relax; do a little shopping and visit the hotel bars for a nice mojito; I recommend not renting a car. You can take the money you would spend to rent a car; pay for gas and parking to put towards a nice spa treatment :-)
111892,beachca,03/31/2008,Gross! Rooms are gross and old; walls are thin; whole place smells like dirty socks! Still had a great time in Miami though! Would not recommend to stay at the Marseilles.
111892,fallingdollar,03/29/2008,OK in the Oceanfront Rooms There are some very good things about The Marseilles; #1 being its perfect location. But of course; since it's one of the least expensive hotels in South Beach; it's not exactly a high end experience. It is a decent budget option in the right room.The ocean-front corner room was nice; quiet; spacious and a very good value. It seemed recently renovated with an updated decor. The bathroom is tiny and old-fashioned but was fine for us. We stayed in a non-ocean front room the first night and were bothered by the door slamming and loud neighbors; which we could not hear once we moved to the ocean-front room. The first room (3rd floor) also smelled funny; as did the 3rd floor hallway and the lobby. The pool; bar area; hammock grove and beach access were great. It's really good to be able to walk out the back of the hotel and right onto the beach or onto the beachfront walkway for biking or rollerblading; and it's rare in SoBe unless you're paying top dollar.The Marseilles is 2 blocks from Lincoln Road; 1 block from the Delano and 2 hotels down from The Raleigh. The Catalina across the street was a good spot for drinks and for breakfast. There's no scene at The Marseilles at night; but that's OK with so many other options all around.
111892,blanchemilver,03/28/2008,Accomodating Accomodations Booked our room at Bookit.com (good choice)Got to the Marseille late in the evening because of problems at MIA. Our room; Superior Ocean View with 2 doubles; was taken but the front desk informed us that they would give us 2 rooms (one superior ocean view with king; and one regular room with a double bed)for the same price. This was a much better deal and our 2 kids were thrilled to have their own room. We enjoyed these accomodations so much that we asked how much extra they would charge for the extra room for the remaining 3 days and they gave us a very good deal. We kept the 2 rooms. Both rooms were refurbished and very clean; but the Superior Ocean View was much;much larger;with more furniture and overall floor space. The smaller room; however; had a walk in closet and a additional small room with a sink; counters and cabinets. Both had very small bathrooms; not surprising for a hotel this old. The front desk was very helpful at all times. Restaurant out front was very good for breakfast and inexpensive for the area. The food at the pool was also very good and cooked to order. The pool was nice and the hotel is right on the beach; another plus. There is a small workout room in the lower level. We had a minor problem with one of the toilets in our room and a repairman was there within 5 minutes to fix it. The location of the hotel can't be beat. The walls are thin; as mentioned in previous reviews; but it was not a problem. I would recommend this hotel and especially the Superior Ocean View rooms.
111892,ivelise20,03/24/2008,Decent Hotel view of suite from the bathroom really spacious!
111892,jjendrys,03/11/2008,Never Stay at the Marseilles The hotel is reasonable in comparison to the others in the area; but don't be fooled by it. I booked a suite; which was very nice. Unfortunately; the room did not have air conditioning and room temp remained between 75 78 degrees. I called front desk on 3 occassions and they were unable to address the problem. I asked for another room and was accomodated; but the room was extremely dirty and had a very strange odor. Besides it being extremely dirty the room it self looks like it wasn't updated in years. Luckily; I was able to book a room at another hotel and salvaged my stay. Other than the room; the hotel seems to attract a younger type of crowd. I'd certainly would like to bring that to the attention of people traveling as a family.Also; the hotel staff is awful. When I was discussing the AC issue with the front desk the guy running the desk had a hissy fit and acted like a 2 year old. He literally stamped his feet; threw his radio to the floor and claimed that he was going to have a nervous break down.Just simply stay away and book else where. You won't regret it. Stay away from the Marseilles.
111892,HollywoodChad,03/02/2008,Had a lot of fun Spent last weekend and had a great time. Sexy weekend; salsa music by the pool bar; had a great room wiih a view of the ocean.
111892,UWSider,02/29/2008,Cool Place; Good Stay! Needed a hotel in Miami Beach that would be close to my couple of business appointments; but I also wanted to just enjoy a couple of beach days. A friend had mentioned the Marseilles; booked it (February) and; in looking back; it was perfect for me. The ocean and beach were right there鈥攁nd my view took it all in; right across the road from the lobby. My room was small but a decent size. The lobby was unexpectedly big; and the public wi-fi worked great. I鈥檒l definitely come back.
111892,bummerdoo,02/28/2008,With a little TLC... With a little TLC this hotel could match any of the other art deco hotels in the area. The ocean view room we had was large and clean; but the bathroom was very small for a family of four to share. Also; the tub/shower needed updating. The staff was hit or miss depending who you talked to; so don't expect 4or 5 star treatment. The pool area could have been nicer. Old chairs; chipping paint; and weeds growing through the cracks didn't help. Was there for 5 nights and the same cigerette butt layed on the ground near a pool chair without getting picked up. Access to the beach; restaurants and shopping was fantastic; and my children seemed unphased by the little things at the hotel that bothered me.If the owners put a little more time; effort and money into this property it could rival the other hotels on the same block(South Seas; Richmond; Surfcomber). Until then; they can keep the rates low without impressing anyone.P.S. Had the best coffee in my lifetime at David's II Cafe; a cafe con leche that I still dream about. Also;for lunch we ate twice at La Sandwicherie; great; quick and delicious.
111892,champuga,02/05/2008,Decent - great location; clean; not as bad as everyone says on here My girlfriends and I stayed here for my bachelorette party; and we had such a great time! The pool bar is great; loved Moses; the beach out front was also great - waitresses come by like every five minutes. The rooms were clean; and the location really cannot be beat. Obviously; there is not really a nightlife in the lobby; but that is why you walk two doors down to the Delano; or down the street to the Setai or Shore Club. My thought is; why not save money on your hotel room; so you can afford the $15 drinks for later? Regardless; I think this place is a great value at $159 a night; especially for South Beach. I would definitely recommend this place to others.
111892,fverhoog,01/19/2008,Nice! Nut noisy! Lobby
111892,travelsmith8,01/05/2008,A bet that paid off My wife and I; along with our 4 year old daughter; escaped the cold weather of the northeast to spend a few days on south beach and bring in the new year. We had read the mixed reviews on TripAdvisor; visitedthe Marseilles' website (which we were impressed with); and spoken with a few friends who travel to Miami Beach frequently. Our well-informed gamble paid off! From the moment we pulled up to the hotel until our much lamented departure (it's tough putting away sandals and bathing suit; knowing you'll soon be donning gloves and a scarf); we felt like VIP guests. One of the bell boys helped with our bags and rental car (valeted intoa gated lot 1 block away) while another entertained our daughter long enough for us to gather loose items and get our bareings. My wife and daughter had a seat in the tv lounge near the bar while I checked in.Our ocean-front room was spacious; clean; and comfortable. We were frustrated with the lack of a balcony (fotos from the website led me to believe the rooms had balconies)... and the fact that the windows would not open; so I called down to lodge my complaint. It was explained to me that they do in fact have rooms with balconies; but that they are slightly more expensive luxury suites and only have a partial view of the beach; as they are not beachfront rooms. The hotel was at full capacity; but the gentleman at the front desk explained that he would gladly show me one of the rooms; but that while he would try his best to move us if that's what we wished to do;he couldn't promise that we could make the move. Feeling sure that I wouldn't want to cough up the extra money even if we could get the room; I took him up on the offer to see it. Long story short; we dealtwith the lack of a balcony; but now I know that the next time my wife and I want a romantic getaway; we will call the Marseilles and book one of the suites (big jacuzzi; nice stereo system ... and the balcony!). So; what else did we like?1) tasty breakfast on the outdoor patio in front of the hotel; providing an enviable spot for people-watching on Collins Avenue. Something about the patio gave the place a bit of a bed breakfast like atmosphere; where we ended up having interesting conversation with folks from all over the globe virtually every morning. Because of the convenience factor; not to mention the reasonable prices of thefood; we only slipped away for a splurge on Lincold Rd once. 2) given our daughter's lack of affinity for sand and salt water; we spent a lot of time at the pool; and the awesome little hammock-laden area at the back of the property near the gate to the boardwalk. Our daughter played with friends on the playground (basically a small exercise complex/jungle gym) while we sipped mojitos and relaxed in the nearby hammocks. The pool was adequate; but nothing to rave about.3) the outdoor bar ... and bartender. Although the food menu is very limited; we thoroughly enjoyed the burgers; buffalo wings; and fries.The waiter/bartender we always dealt with was an Ecuadorian fellow by the name of Moses. He took care of us; and seemed to be keeping everyone else happy as well. During the weekend and on New Year's Eve there was a dj out by the bar playing music that was a little louder than we cared for; and not necessarily our style; but the younger crowd; especially the Europeans; really seemed to be enjoying. Over breakfast the next morning we were told that the dj kept the crowd going and growing until finally pulling the plug around 3am. I'm assuming that was a unique situation; as we never heard the dj during evening hours on any of the other nights of our stay.One piece of advice: if you happen to be there on one of the rare nights when it is actually cold in Miami Beach (it got down into the 30s during our stay); don't look for the heat switch; there isn't one!We called down to ask for an extra blanket; which we quickly got; and found out that they have a limited number of space heaters for such occassions; which served us well until the cold spell passed! Almost forgot - I got a great massage in one of the cabanyas out by the pool area. The room was a little stuffy; but the massage therapist; whose name I didn't catch; was excellent.
111892,Marcos8,12/29/2007,A great place to stay Absolutely loved my stay at Marseilles. Location is just what you need - distant from the noise of Ocean Drive; but still within a reach of walking. Many places to eat and shop are available closeby. My room in a hotel was outstanding; very clean; bright and comfortable. Small fridge was useful. Staff is very pleasant. Everybody smiles and greets you; very helpful and attentive. Great place; and right on the beach; too!
111892,laceysu,12/09/2007,keep looking We stayed at the Marseilles hotel in oct 07 before leaving on a cruise.It looks very nice on the internet; but in reality it needs a lot of work. Smells musty; noisy housekeeping; can't control your own ac. For the price we paid; I expected a lot more. The location is good; in walking distance to lincoln rd which we loved. Direct access to the beach is also a plus.Upon returning from our cruise we stayed at South seas next door; which was a bit cheaper in price and had a nice continental breakfast in the am. The rooms at South seas weren't much better; but for one night it's ok.
111892,RBil,11/21/2007,Don't stay here This is a poor pick for a hotel! To start the windows in the room do not open; they are screwed shut! Did I forget to say there is no AC! They have a vent that turns on about every 10 min for 5 minutes to add air. The Rooms are OLD; and need lots of work. The bathrooms have mold and the paint is cracked if not falling off. To help with ventilation of the room there is a vent built into the door of each room so the cigarette smoke is shared by everyone. The burn marks and tears in the furniture are free of charge. The person at the front desk was more interested in the email on his IPhone than helping anyone. When the other people lined up at the front desk the second person helping at the front desk got off the phone and screwed up the registration. The pool is in need of work; the floating pool light still wired to the pool was a turn off and the dirty towels hanging around did not give anyone a place to sit.The only good thing about the hotel was not the scratched up front door or ripped front awning. It was outside bar with a TV for sports and the music (was too loud at times) they also had small fire pots in the sand to attract people. The service and room were not worth the money. We were booked for a business trip and did not make the reservations. 3 other parties canceled within an hour of being there. And we were tied up at meetings to look for a room. Did I mention their cable TV broken so when watching TV it just gives out! Real nice. My advice if you have to stay there; Rent a tent and stay on the beach!
111892,Traveler5NY,11/06/2007,Do not stay here If you're going to Miami; you'll want to find another place to stay. The rooms are small and dirty - stains on the rugs; paint chipping in the showers; bugs; dirty bedding; etc. The pool was not much better; no clean towels or anyone ever available outside to help you. To top it off the staff is extremely rude and helpless. They'd actually rather not have your business than try to fix your problem...unbelievable! To say the least I'm extremely disgusted by the whole experiece. I would never go back there.
111892,sillybillyteely,09/17/2007,Good Location Booked through Travelocity; called them twice to make sure they had my reservation. Labor Day weekend was packed. Hotel guests were loud and partying. Didn't like the pool; went next door to the South Seas pool; it was cleaner and nicer. The Marseille Hotel played hip hop/rap music by the pool/bar; so I never used my free drink tickets; don't care for that music. The location was good; the front desk people were nice; but the hotel seemed run down. Could not find the air conditioner control; it was never cold enough for me; the shower nozzle kept falling off; the refrigerator was never cold; the kitchen sink constantly dripped; you have to lay sideways on your bed to watch T.V. The food at the restaurant; if you want to call it a restaurant; was fair. I had to take my own soy milk for caffe con leche since they did not have a milk alternative. The hotel guests next to me partied until 5:00 a.m. Would I stay here again? Probably not. I think I would go next door to the South Seas; since I liked their pool and it seemed to have a nice clientele; more relaxing.
111892,oliveerpent,09/05/2007,Hotel with good location Hotel with a good location in the center of the art deco district. Very easy to walk along the boulevards as Ocean Drive; Collins Avenue; aso..Nice swimming pool and acces to the ocean and the beaches.No parking for your car and very noisy during the night. You have the choice between the noise of the boulevard of the noise of the air conditioner very old fashioned...We spent a couple of days but never again
111892,bori79,08/30/2007,Loved It!! I took my Mom to Miami for her birthday and stayed at the Marseilles for 3 nights in August. I have to say that I was absolutely pleased with everything there. The lobby is beautiful; great for pictures!! The rooms are small yes; but very clean and the beds were super comfortable. The pool and hammock area are absolutely the best! And as if nothing could get better right after that is THE BEACH!!! The staff was very nice; helpful and attentive. My Miami experience was amazing and the Marseilles Hotel was definitely a big part of that. I will be back!!!
111892,Jess628,08/20/2007,Never got to stay there... Went to Miami Beach for the weekend with my husband; my brother and his girlfriend. Arrived at the front desk around 6:00 pm on Thursday; August 16; 2007; but they had no room for us. The hotel was overbooked (I still don't understand how that happens...my brother arrived the night before; and the same thing happened. However; he was given a 2-floor suite at the Marseilles for the night; and then had to move to a regular room for the rest of the trip. We both booked through Travelocity.)Anyhow; they sent us one block north to the sister hotel; The Dorchester; and upgraded us to a king suite. The room was older; but very clean. A/C worked great (we could control it and it was cold!!); beds weren't too hard; shower was fine. In addition to the bedroom and bathroom; there was also a small kitchen with range; fridge; and microwave; dining room; living room. It was actually almost 3 times bigger than my brother's regular room at the Marseilles. Although initially furious; it all worked out. How much time do you really spend in the room anyway??I was hesitant after reading the reviews; but went through with the reservation. The person I dealt with at the front desk was very sorry for the mix-up. I begged a little to stay; but he said he really didn't have anything. I could have pitched a fit; but what good would that have done? I just wanted a place to put my bags; freshen up; and start my weekend. I only paid $100/night; so I guess you get what you pay for. I doubt I'll ever stay in Miami Beach again - EVERYTHING costs way more than I want to spend. An average meal for 2 was at least $35; and that's without alcohol. The bars were even worse...$18 for a pitcher of Bud Light at the Liquor Lounge 4 blocks south. Next time; I'll stay north in Hallandale or Aventura. It's cheaper and a lot less crowded.
111892,luvtotravel84,07/19/2007,Great hotel! Great City! I'm not sure if the hotel was renovated since some of these negative reviews were written but; it was great for us.My girlfriend and I stayed there for a week and had a great time. Everything was clean and looked new to me. The staff were very nice and had good recommendations for us to go out.To be fair; we didn't spend much time in the room itself. Mostly at the nice pool or at the beach by day and at the lobby bar to start the night off before going out all night. The bar was never really busy so it's not a destination.I think some other reviewer said it also but; it is exactly like the pictures you see on their website. So if it looks good to you there; you'll probably be very satisfied.I travel a lot for work and usually stay at the typical chains so I think some people go to South Beach expecting the same type of mainstream place. That is not what the city is about and hopefully it never gets there; not the hotels; restaurants; or anything. SoBe is like a completely different country; in a good way! When I go back; I will certainly stay at this hotel again.
111892,PrettyBrownGirl,07/05/2007,Great Location; Lovely Hotel I will admit; due to the reviews I've seen; I was a little skeptical about staying here. I'm glad I went with my gut and kept this reservation. We were put in a beautiful oceanview room (which was exactly what it boasted; a view of the ocean). The room was clean; decently sized and visually appealing. The pool was small but suited our needs because neither of us can swim. lol. The front desk guy; Julian I believe his name was; was a sweetheart and made sure that our stay at the hotel was lovely. There was a small problem with my reservation; I was double booked for some reason; and Julian took care of it making sure I was billed at the cheaper rate. The hotel is in a great location; right off the boardwalk. You are literally a hop; skip and jump away from the beach!The only reason why I didn't give this hotel 5 stars was the fact that we didn't have cable; the air conditioning unit was noisy; and there was a small leak in the bathroom by the toilet (we didn't report it b/c it'wasn't a big deal to us). Overall; our stay at the Marseilles was beautiful. We would stay there again.
111892,bud9,07/01/2007,Recommended but beware... ...you can not control your own a/c in the rooms. I booked this hotel because it was a fair price at a little over $100 a night which for South Beach is very good. The front of the hotel is very nice; the lobby is also great. The valet was full but we used the hotels next doors valet for $25 which is around the standard price. The staff was very nice. I requested a king bed and recieved it. The room was clean and even though it is renovated you can still tell that it is an old hotel. In reality most of the hotels on South Beach are pretty old but redone so they are mostly the same. The bar in the hotel is nice for a drink before you hit the town. The location is excellent; right on the beach and next to some big name hotels like the Delano and the Ritz. The pool area was very nice and the beach area was also great and had its own bar. You have direct access to the South Beach boardwalk behind the hotel which is great to walk down. Now to the two complaints that I had. The room is noisy; you can here the people in the rooms next door and you can here people opening their rooms up all around you. The second like I mentioned in the beginning you can not control your own a/c; you can just control the vent. The a/c in my room was terrible; I requested something to be done and the staff was very helpful. They let me try two more rooms; a king room th esame as mine which had the same a/c problem and then an ocean view king room that actually felt like air was coming through the vents. They were very helpful and we wer elucky they had this other room available; but beware that if you like your room cold when you go to sleep at night you might have a problem with this hotel. A lot of the hotels around the area are like this; which means you have to spend a little more money to be able to control the air; thats South Beach for you. All in all for th emoney the hotel is great; looks nice; great locations; clean but old. Id recommend staying here for a couple nights at the most; I would stay somewhere else more expensive or like a chain hotel if you plan on staying in the area for more then two nights.
111892,Adriana9899,05/22/2007,What a scam! I booked a room at the Marseilles Hotel for a convention in May of 2007. I called the week before the convention to confirm my reservation and was told that everything was fine at that time. When I arrived at the hotel on a Friday night; I was told that the hotel had overbooked; so they had no rooms available for me. They took my credit card and told me that my reservation was still with them; but I would actually be staying in the Continental Hotel; one block away. When I arrived at the Continental; I immediately realized that it was a much lower quality hotel (stains in the carpet and on the walls; cracks in the ceiling; trash in the hallways; shower head and sink did not work properly; etc). Additionally; when I inquired about rates; I discovered that the Continental charged $30 less per night than the Marseilles. However; when I returned to the Marseilles to check out three days later; the hotel manager refused to adjust my bill to reflect the quality of my lodging. In fact; he informed me that he paid $25 per night more than I paid in order for me to stay at the Continental. I find the entire situation to be pretty questionable. I do not recommend booking at the Marseilles under any circumstances. Just go ahead and book directly with a lesser quality hotel - at least that way; you will pay for what you're getting.
111892,Lola09,05/09/2007,Marseilles was ok! The hotel was ok on the hole; there was just a few things that could have made our stay beter:The hotel could have been a little cleaner; we had a Cockroach as big as a mouse in our bathroom.Our friend came on her period unexpectedly while at the hotel; and leaked through onto the sheets one night; they never changed the sheet.The staff on the front desk where not at all helpful on the whole; apart from a man who looked suprisingly like Jerry Springer who was very helpful and nice.Not that bad for what we paid on the hole!!!!!!
111892,lmondrop86,04/10/2007,Would stay there again we had booked our stay in miami at the continental on collins avenue but they gave us a whole lot of trouble. last minute we went to the marseilles and they gave us a great price and that is where we stayed instead. the staff was very friendly and for once; the hotel looks exactly like the pictures! the hotels location is fabulous. the room we were initally given was cold and they gave us a new room without any hassels or question. the hammocks out back are great and all in all the marseilles made our stay all that much more enjoyable.
111892,swensonp,03/17/2007,Awesome Stay View from our window
111892,RobbedJohn,03/01/2007,Big Expensive mistake DO NOT STAY IN THIS HOTEL.First; we feel we were robbed by a man with a keyboard instead of a gun.Secondly; it is shabby at any price.Being robbed was partially our fault. A friend recommended the hotel as a good location and it is. When I looked at trip adviser I saw prices from around $150 - not bad for South Beach. My wife made the reservation on their web site for two nights in Feb.;07. The confirming email said: Total (before tax) 310.00. So far so good. She did the checking in and they did not discuss price because she had reserved online. We ended up with a Superior room with an Ocean View. That is a joke; you can see the ocean with binoculars through a crack between the buildings. (This was not an Ocean front room with a nice balcony but a room at the street end of the building with a window that stuck out from the building and you could see the Ocean. They also charge 25.00 for parking and the tax (which is high in Florida) was $40.30. Also there is a $1.00 charge for the room safe. for a total of $378.05 per night. When we went to check out; our bill was $765.10 for TWO NIGHTS not a week. My wife did not print the confirmation; so we could not argue and just paid the bill.Second; our room was old; shabby; and noisy as many of the reviews state. Perhaps there are better rooms; but ours certainly was not one of them. The carpet was worn and dirty. The tile in the bathroom was moldy and dirty. The plumbing did not work well. The water was only luke warm. The window was so dirty; you had to stoop and look around to find a semi-transparent place to enjoy the ocean view. The walls are paper thin and you can hear every noise in the hall. The doors are so bad; everyone has to jank on them to open them and then slam them to close them. With paper thin walls; this is just delightful to hear all day and night. We also had a room near the elevator and this just added to the din. It was an absolute disgrace for $378 a night even for South Beach.
111892,worldtraveler1219,02/03/2007,Great city; bad hotel stay My boyfriend and I booked 1 night at the Marseilles in a suite about 6 months in advance for New Years Ever. We had also booked a standard room in case anyone we knew wanted to come last minute and needed a room. We called about 3 weeks before our stay to cancel the standard room and to confirm our suite; and we were told our reservation was confirmed; but that we were lucky to have gotten one night as they have a 3 night minimum for New Years Weekend. They mentioned no issues with our being able to stay in the Jacuzzi Suite during this call. We arrived at the hotel a few hours before check in and were told we would need to wait until check in to find out anything about our room. We had lunch and went back to inquire and were told that the person who stayed in our suite the night before hadnt yet checked out. The front desk person said they had been overbooked so they gave someone our room for that night and that they explained this person would need to switch for New Years. They said that legally; they were unable to remove that persons things from the room and switch them without them present and that we would need to wait. The front desk mentioned that if we wanted to relax or wash up; they could give us a standard room to wait in and that we would have our suite in no time. I'm sure you can guess what happened - we ended up in the standard room and did quite a bit of complaining about being lied to for several hours. The good news is they did discount the room considerably and offer us vouchers for breakfast the next day. However; this was not offered until we complained to such an extent that other guests were concerned as well and we explicitly said that we expected some form of remuneration for what we went through; and being lied to. They did also neglect to tell us the hours of the cafe service; leaving us to sleep in and miss our free meal. We used the extra money to go out for a nice New Years dinner and when we came back we did discover that our room was one of two in the entire hotel with a small balcony overlooking the beach and other hotels. It was full of paint and wood chips but it really was a nice view and its too bad this isnt available in the other rooms. Since it was New Years; we were able to see fireworks and other events going on in the lounge areas of the Collins hotels. We ended up having a nice evening because we made the best of it; but the room was below average; had a smell to it; and the bathroom needed renovations. With a bit of money the rooms could have at least been clean and modern but the state of them made me not want to spend any time in them; even if I was instead on the debris filled balcony.Great location and good potential; but they need to work on customer service and being more apologetic with reservation issues. We didnt have time to take advantage of the pool /cabana area but it was beautiful and it is obvious where the majority of the maintenance budget goes. Next time I'm in South Beach; I'll do better research and stay elsewhere.
111892,lthompson22,01/31/2007,Pleasantly Surprised. We were a bit concerned about staying at the Marseilles after reading some of the reviews on the internet but I have to say we were more than pleasantly surprised. The front desk staff couldn't have been friendlier and our room was much better than we had anticipated. It was spacious and clean. The bar area is small but; again; the bartender was great. The pool area was attractive and; contrary to other reviews; the pool was very clean. The location is worth a much higher rate with the best hotels on the beach within a block of the Marseilles. All area attractions are within a very short walk. The Marseilles is a work in progress with renovations ongoing. I look forward to staying there on my next visit to Miami.
111892,KateTheNetherlands,01/27/2007,If you like trouble.. The room was quite expensive; the bed was rotten (didn't sleep a wink); the water in the tub didn't go away; the ac didn't work and the tv was snowy. Also the elevator didn't work properly. When I checked out (thank God!) I informed the receptionist and all I got was a: Oh....Don't go to this hotel unless you like to complaint all the time...
111892,elisasalsera,01/12/2007,Good location but dowdy hotel and unfriendly staff The location is the only good about that hotel; all main attractions of South Beach are within walking distance. The hotel is very old and has not been renovated since it was built in the 30ies (at least it doesn't seem to be). Everything is a bit dowdy and the staff is really unfriendly. The rooms are quite ok and clean but it is not possible to open any window. Beware that the hotel is very noisy; we didn't find any sleep the first night because of machines located on the same floor and neighbours coming home very late at night. The hotel is a good bargain if you want to stay right on Collins Avenue; it has a good location and is located right next to the fancy hotels like the Delano. Still; there are much nicer hotels for the same price; we compared prices and there are some small Hotels on Ocean Drive for the same price that look much nicer.Don't eat breakfast at the hotel; it is absolutely overprized. Even on Ocean Drive breakfast is cheaper and you get better things.
111892,Kungfufi,11/29/2006,great location; but that is about all I stayed at this hotel because it is close to the Miami Beach Convention Center. It is good location where everything is within walking distance; but after arriving at Miami beach I realised almost everything is within walking distance.The room itself is in desperate need for upates. However; the hotel is repainting the outside; so they obviously realise that. The service was ok to minimal. The room does not provide complimentary slippers; and the carpet does not look like it is clean enough to walk bare foot on. A few things that that is good about this hotel is that it has an OK pool out back; and walks out to the beach; which is nice. Also our room has nice corner view of the beach; which makes it worth while.Next time I go to Miami I will definitely try another hotel.
111892,JohnnyBB,10/18/2006,Shocking disturbance kept us awake all night. The hotel was ok - has nice communal areas; large pool; free parking; and is in a nice location backing on to the beach and close to the restaurants. The room was small and the bathroom was very small and a bit tired. Our main issue was that a large group of younsters were staying on the same floor - they may have taken over the whole hotel for all I know. They were in and out of there rooms all night long - and we had a long drive the next day down to Key West so we needed a good night's rest. They were even playing American football in the corridor at 3 am. Our fault perhaps as we should have complained to the management and perhaps they could have taken action. Don't get me wrong; I don't mind young people enjoying themselves but our our 5 year old daughter was kept awake most of the night. I don't know why hotels - which accept families - put up with such unruly behaviour. I loved Miami Beach but would never stay at this hotel again or recommend it to anyone because of this.
111892,Nkh105,10/11/2006,Horrible Hotel My friends and I recently returned from what was supposed to be a terrific weekend during October 6-9; 2006 at this hotel. Let me begin by stating that this is a poorly ran hotel. We were staying in a suite which had no air conditioning and a dirty bathroom. However; that was nothing in comparison to what we went through the next day. We had no running water. We complained and the Manager and Staff dismissed our complaints. We were hot and unable to take showers we were stuck in our rooms for over 8 hours because we were unable to take a shower. When the water finally started running it was black and filled with bacteria according to the maintence department. So we had to wait an additional three hours for it to clean up. The next day there was no running water at all and we demanded to speak to the General Manager who refused to speak to us. We were then forced to walk on South beach with our luggage and without taking showers or brushing our teeth; and using the bathroom to their other property at Dorchester Suites. When we got there we were given a substandard room with no air-conditioning and no shower head. We were forced to shower in the fitness room. Several hours later we were transferred to a suite in which the toilet overflowed. Once maintenance arrived and fixed it we asked for Housekeeping and they never showed up. We were forced to clean the bathroom ourselves and remove the water and mildew in the bathrooms. We have since filed several complaints against this hotel. I just hope to save others from this hotel and I would strongly advise take your business elsewhere. I have stayed at several hotels and never have I expierenced the disrepect and embarrasment that I have faced while staying here.
111892,cblossom,10/03/2006,Don't do it!!!!!! We arrived at the hotel at about 11pm on a sat. night; checked in and was upgraded to a Junior Suite. We were very happy and couldn't wait to see the room. Well; it wasn't anything special. The hallways had wallpaper peeling off; paint was chipping everywhere. The tiled floor in the room was cracked. We tried to fall asleep numerous times and was awakened about every 20 minutes by a door slaming or people yelling. We call down to the front desk and was finally moved to another room after the 5th complaint. This room was a little better; not so scary looking; although still not in good shape. During our first full day at the hotel we were unable to take a shower b/c the water stopped working. We complained and were told it would be up an running in 15 mins. ( which did not happen) Luckily the water was working that night so we were able to shower before bed. The following day we woke up sweating and thought that we just didn't have the air on high enough in the room; but come to find out that the a/c wasn't working in the entire hotel. We were also unable to shower that morning b/c the water wasn't working..AGAIN! Valet is $25 a day to park and takes about 30 min to get your car once you request it from the hotel next door. The pool area was nice and there is direct access to the beach from the hotel. Although there were problems...the hotel didn't give us a hard time once we complained at check-out and we were given the 2 nights that we stayed for free. If you are looking to stay in even just an average hotel with basic things like running water and a/c; the Hotel Marseilles is not for you.
111892,remotecfo,09/22/2006,Not a bad hotel at all I was very scared after I read reviews about the hotel but I found the hotel to be very good. Me and my wife stayed at the hotel for five nights and found this hotel to be the best place to stay. The staff was very friendly; the hotel was very clean and the best part is that the hotel was right in the middle of all the action. Dining; shopping and beach. What else do you want. The hotel had a pool; bar; pool table and direct access to the beach. The rooms were clean but small but enough for a couple. The road side restaurent was good. Will surely go back and stay in this hotel.
111892,bulawil,09/15/2006,not bad at all! passage to heaven; once you visit you will understand.
111892,GhingusKahn,08/12/2006,Don't expect 4 Star Service and you will be fine The Marseilles is in a great location; one of the best locations in South Beach; close to everything!We had a large group of people staying at this hotel and every room was completely different which adds to the charm. Although they were not without problems. The cleanliness left something to be desired. Many of the problems were purely cosmetic and the rooms were in need of some improvements but none of them were filthy.There were some rooms that smelled of urine and our room had trouble with the air conditioning - Thank goodness that during our stay it never got above 70.The staff was not motivated to offer any help and half the time unwilling to help when asked. BE CAUTIOUS when it comes to your bill - they messed up everyone's bill in some way - and make sure to check your credit card bill when you get it because one person in our group was charged twice for her stay!On a positive note; this hotel is on the beach; has a nice pool and lounging area; a bar; restaurant and a sidewalk cafe.
111892,ATripAdvisorMember,06/16/2006,Definetly avoid this hotel Well; there were so many terrible things at this hotel; I hope I can remember them all forthis posting. First of all; (and my biggest compliant) was when the housekeeping staff stole $50 from my room and the manager did absolutely nothing. Also; the person incharge of the pool bar was totally rude and completely unhelpful; ontop of flat out lying to me. Those things were nothing compared to the enormous roach I saw in the shower when I checked in; and once I alerted the staff about it; they told me there was nothing I could do because they were all booked up. At one point; (when I was dumb enough to eat at the hoetl restaurant) I asked for a coke; and the waiter told me We are all out of coke; but there is a coke machine inside; and upstairs. At one point during my stay; there was a very loud party going on on my floor; when I called the front desk for some help; the person on the phone started yelling at me and told me to Stop complaining.I don't care about how much of a budget you are on; or how important it is to stay close to the 'action' this was THE WORST hotel I have ever been in. I really wish the better business beaureu would shut it down. Beware when staying there; be ware.
111892,ATripAdvisorMember,06/06/2006,Great Location; Not so Great Staff nor Hotel Itself Just like all of the reviews said; the location is great. Lincold Rd; Collins Ave; Ocean Drive and of course the beach are all very close to the hotel. You dont need to rend a car at all. The hammocks in the hotel are great and very relaxing. On the other hand; the hotel is pretty old and it definately feels like it. The staff was unattentive and even a little rude. If you don't speak Spanish; they completely ignore you and first service those people who do speak Spanish. The staff does not dress in uniforms; never smile; and all seem like they hate being there. Not friendly at all.
111892,richiegags,06/05/2006,Good for the money Above average for the money..Pros... good pool; decent location (about 3-4 blocks from Ocean Drive); clean; friendly service.Cons... Room quality is weak; PAPER THIN walls (you could hear EVERY time your neighbors left the room because of the way the door slams back)Ideally I'd give it 3 1/2 stars if I could....but definitely worth the money.
111892,edlara,05/03/2006,for budget traveler for the location in south beach you cant beat the price for this little hotel;if you wanna spend 300.00 per night then you need to go somewhere else ;rooms are very basic but clean ;easy access to the beach or you can stay in the pool area;the best part was to meet Moses the bartender this guy is gret and seems like he works 24 hours a day ;he is in charge from the bar in the pool and then you'll see him at the lobby bar some times untill 2 or 3 am and dont be surprise if almost al the guests stop by and say hello to him.In my experience this hotel was really good for the price so if you look for an inexpensive place give it a shot
111892,ATripAdvisorMember,04/28/2006,Excellent location; nice staff; clean rooms This was a cute little hotel with excellent location on the same part of the beach as The Ritz Carlton; The Shore Club; The Setai and right near the Delano. Nice staff and a good breakfast and lunch served on the front porch. Bathrooms need an update- peeling linoleum. Very comfortable bed and pillows- soft sheets...Get a hammock in the palm grove behind the hotel and lounge in the shade- The drinks are pricey at $6.00 for a Corona. We brought our own..... all in all a wonderful stay.
111892,ATripAdvisorMember,04/24/2006,Musty Marseilles The worst Martini I have ever been served in America - dirty glass; unatmospheric bar; poor mix. This hotel has so much potential but it needs a generous benefactor to restore it to former glories. Just visit the nearby Raleigh - it can be done. Loved the ocean front view we were given but the poor decor; cracked tiles and creaking beds gave the impression of a very run down bed and breakfast. The interior needs a thorough clean - grease smears on fixtures and fittings not what you expect. The so called banqueting room smells like a greasy spoon. Service indifferent. Despite my stay in the musty Marseilles we loved South Beach - next time we will pay a little more to avoid staying at something that resembles a rooming house.
111892,ATripAdvisorMember,03/28/2006,Convenient to Everything My husband and I stayed for two nights recently. We were delighted with the location; close to everything including shopping and restaurants; even Walgreen's one block away.The staff were extremely helpful when my husband needed a minor amount of medical attention.Small; but convenient pool; the beach is footsteps from the pool. We especially enjoyed the shady hammocks available for guests.We have stayed at other; more costly hotels nearby; but have decided that we would return to Hotel Marseilles without a doubt!
111892,ATripAdvisorMember,03/28/2006,Roaches......Ants........Roaches...... If you don't mind sharing your room with a few ROACHES or taking a shower in a clogged bath tub (and by the time you are finished; the water is past your ankles);then this is the place for you!!!!The hotel has a perfect South Beach location; price was not too bad because I had a discount; but the room is not worth more than $100 a night. The 'clean' towels had someone's hair on it; the fridge smelled; there were tiny ants in the beds some days. YOU CANNOT LEAVE ANY TYPE OF FOOD ANYWHERE IN THE ROOM; BECAUSE BY THE TIME YOU GET BACK; IT WILL BE COVERED BY ANTS!!!!!AS for the ROACHES; I seen at least 3 BIG ROACHES OR WATERBUGS crawling around on the ground first; then I spotted one on the wall. I refused to stay in that room another second; so I went to complain to a manager; and he changed our room to a oceanview room because we were leaving the next day.OVERALL I WOULD NEVER GO BACK TO THIS HOTEL!!!!!
111892,lauren6318,03/27/2006,Marseilles nice; but less than expected. Total Party Crowd. my boyfriend and I went to south beach about 2 weeks ago. When deciding on hotels; i totally decided based on pics from the internet and the hotels very nice website. The alternative was a chain hotel. While the hotel was ok; no real problems; i expected more of a luxury hotel since this hotel had three stars on other travel sites. The hotel was a bit more run down than i expected. The carpets and bedding / lamps are new; but the bathrooms must've dated to the early 70's. The girls next door were loud till 4 am; every nite. Seemed like a $130/ nite hotel; not a $225/nite hotel. would've spent a few extra bucks for something nicer; or we could've gotten the same standard hotel cheaper elsewhere.
111892,ATripAdvisorMember,03/23/2006,Great Staff make the Hotel a nice place to stay Marseilles Poolside
111892,cmskjg,03/22/2006,Great location The hotel is in a great location. You are on the beach; for a great price compared with the hotels within a two block radius. You stay at this hotel; but you hang out later at the Delano; the Raleigh and the Shore Club; all within walking distance. A great place to eat is La Galleria located about 3 blocks south; 1 block past a Walgreens; which did come in handy. If you reserve an oceanfront room; be sure to request the one where the door is not directly next to the next rooms door. My girlfriends are I were woken up 2 nights in a row at 4 in the morning by our neighbors; the first night it sounded like they were trying to get into our room and then security showed up. We complained to the front desk but all they would do is tell us that the people checked out. The second night it was new people; but again security showed up. This time in telling the front desk we spoke with a nice man who took money off of our room for both nights. The service really stinks in the cafe out front; I would suggest not eating there; the food is better and cheaper at La Galleria right down the street. After looking at the prices of what it would cost to stay at the hotels that I liked better; I have to admit that I would probably stay here again; only now I know what to ask for in a room and where to go for food.
111892,ATripAdvisorMember,02/28/2006,Great stay for Valentines day !!! My girl and I read all the reviews and went into it expecting an average hotel in a great location with less than spectacular staff. THIS HOTEL WAS MORE THAN I BARGAINED FOR ! There was a problem with the temperature in our room and it was fixed within 15 minutes. The staff were competent and complimentary to the great weather. The rooms are adequate and the shower pressure spectacular. The pool guy they contracted with was entertaining and just added to the flavor of the place. The drinks were insanely expensive but so is the rent on collins ave. It might be difficult for this establishment to keep up with the day to day stuff during peak season so know this going into it. I would definitely stay here again; as their rates are competitive and reasonable.
111892,LMN123,01/17/2006,Very Satisfied with the Marsielles on South Beach My family spent five nights at the Marseilles during the holidays. The hotel is filled with the grandeur of a spectacular era. The hotel was in a prime location for us to take advantage of the beach; shopping; dining and even two museums. The children enjoyed the pool; and it was wonderful to have the beach right outside. Cheery happy to help; the staff were a delight. We would recommend the hotel for the price and location.
111892,mkesg,11/12/2005,Can't Wait to Get Back to The Marseilles Marseilles Hotel
111892,ATripAdvisorMember,10/26/2005,Don't waste your money I recently stayed with a group so we had many rooms at the hotel. Our room had no Alarm clock; refrigerator; half the channels on the TV didn't come in;the shower worked awful;the door stuck BAD. A couple of my co workers rooms smelled. A couple rooms had Cockroaches and to top it off I got stuck in the elevator. I don't suggest this hotel; Saving money is one thing; but if you have to stay here you'd be better off at home.
111892,ATripAdvisorMember,09/21/2005,Not so great. The Hotel Marseilles' photos on the Web site were very misleading; as many have said. The odor was awful; kind of musty and moldy. Rooms were very small and cleanliness was an issue. The window of one of our rooms was boarded up and the staff goofed on our reservations and said there was only one room booked; even though we had booked two and verified three days before that the rooms were still available. We ended up moving to another hotel; and the only great thing about Marseilles was a supervisor who took away the charge for cancelling on the same day as check-in because he understood our situation.
111892,Vaniester,07/18/2005,Worst service ever I just returned from a weekend from hell at the Marseilles. I chose this hotel by the reviews on this website and there is just no possbile way that these people who write glowing reviews were at the same hotel I just left. Where to start..... The room looked nice enough. It seems to be newly furnished although the paint was chipping. The walls were paper thin. The beds were very very squeaky. The pillows left me with extreme neck pains. All this I could have over looked had the rest of my experience not been so horrible. The bathroom that others called quaint was very old. The bathtub had been painted white( you could see the paint streaks). While showering expect to get scalded because the water temperature changes very unexpectedly. Also the shower emits a deafening squealing noise when the water is on; I know I am not the only one with such a problem because I was able to hear the same noise comming from my neighbors room every time they showered. The bathroom door got very stuck everytime you closed it because it had been painted over so many times. Our window would not stay open you had to prop something in there to hold it.On the second day of our stay; our airconditioner broke. In july. In Miami beach! The moment you stepped off the evevator there was a thick hot musty smell on our floor. The hotel was less than helpful with this. Everytime I asked what was going on I was offered nothing more than they are working on it. I finally decided to speak to the manager before I went out for the afternoon. He was very huffy and told me well you are going out now anyway what does it matter? When I returned there was still no cold air and no sign of any repair man. When an employee came to my room to drop of towels he came in to see if there was a problem. He then had the audacity to point to our window that overlooked Collins and tell us to open it. Finally I saw a friendly face at the front desk. It was Moisses who was not only our bartender by the pool but also a bellhop and front desk atendant. He was able to get us another room. This room was tiny but at least the airconditioning worked. The bathroom door had been painted so many times that I was actually trapped in the bathroom and not able to get back out. Someone in ym room had to rush the door for it to open. The pool had sand all over the floor. And bugs floating at the suface. I was in no way expecting a fancy place. What I did expect was service and respect which I did not get from this hotel. The one thing I will say about it is that the rooms were clean so the maids were doing thier jobs which is more than I can say for anyone else here. Do not bother with this place. The location is great but save yourself the headache and go elsewhere.
111892,ATripAdvisorMember,07/17/2005,Please don't go by hotels website pictures !!!! HELLO;I was very dissapointed with this hotel. The rooms need major renovations. This hotel is nothing like the pictures on their website. Rooms are very small; beds are old and squeaky; very basic amenities. WOULD STAY AT OTHER HOTEL IN THE FUTURE.
111892,ATripAdvisorMember,06/06/2005,Disgusting Hotel !! We choose this hotel from the pictures on the internet. Well this hotel is definitly not anything like the pictures. I found a cockroach in my room and my friend found a white worm in her milk!!!!!!!!!!!!!! Now thats what I call disgusting. It is not because the hotel is inexpensive that it has to be dirty.The rooms are small; so are alot of hotel rooms in Europe; I personally didn't mind the size but hygene should be a priority. I do not reccomend this hotel.................
111892,karenaussie,06/02/2005,Overpriced; smelly; noisy and rude My boyfriend and I stayed over the memorial day weekend - as such this hotel was extremely overpriced. The hotel stunk; the food was terrible; the people there were extremely rude. There were people let into the hotel who didn't have a room who ran up and down the hallways the whole night; yelling and screaming. We called reception to advise them of the situation; but nothing was done about it. It was a terrible experience - the worst place I've stayed at to date - even backpacking hostels are better! Trust me - do NOT come here.
111892,ATripAdvisorMember,05/18/2005,Updated Decor- Great Location Just got back last night- 1)ROOMS: All of the cheaper rooms are small; especailly if you get a double- BUT; VERY WELL DECORATED AND SPOTLESS! What they lacked in size; they made up for in understated designer decor. REMEMBER; these are remodeled old hotels; the bathrooms are all art deco tile; but very well reworked! We got a double(my boyfriend and I) and it was OK; the frig. worked well and the beds were VERY comforatble!!! CHARLIE at the front desk was very helpful-ask him for insider info. to eats and clubs. Fitness room below lobby. Next time; I'm going to ask about the SUITES...not many avail.; but they are 5 times larger- have full kitchenettes and a balcony-some with direct ocean views- ASK ABOU THEM; because I didn't see them advertised anywhere! 2)LOCATION:Fantastic...1 block away from Lincoln blvd.-pedestrian mall-great designed knock-offs of everything; plus lots of boutique style clothing stores with trendy pieces= Just what any girl with expensive taste on a budget could ask!! For serious designer shopping (ie. serious financial damage)-go to Ocean drive(starts at 15th and Collins) or lower SOBE (around 5th/6th st.) All things Vercace are there!!! The Cuban rest. just down the street- has excellent baked chicken with saffron rice and veggies-plus their coffee stand is open 24/7-great midnight snacks. Also; the hotel has a cute cafe in front (we didn't wake up early enough to eat their breakfeast) 3)BEACH:Rent the YELLOW STRIPES umbrellas on the beach in back of the hotel-they were much more accomodating than the blue umbrella people- They let us stay on the beach until 6PM when the other company made us leave at 5PM the day before. (LOOK FOR THE CUBAN GUY WHO WEARS WHITE SOCKS INSTEAD OF SHOES-HE WORKS FOR THEM -we called himSenor Socks; he was VERY ACCOMODATING-don't forget to tip him well- it got us an extra chair for an unexpected friend plus a primo location and great service all day) Made sandwhiches for the beach; froze choc. bars and brought our own drinks- we were happy campers!!(Don't forget your thong bikini- almost naked is normal there; PLUS you may get better service:) 4)CLUBS: If your into the party scene; save your money for what really matters: clothes and clubs. SPACE (downtown) IS THE LARGEST DANCE CLUB IN THE US- costs about $12-15 to get there by taxi and cover is usually $20 bucks-ask the staff if they know the password-you may get in free.(YOU CAN BUY TICKETS TO SOME NIGHTS AHEAD OF TIME AND NOT HAVE TO WAIT IN THE AVERAGE JOE LINE- check Space's website in the hotel's lobby to se what's goin on) Get there before 11PM so you won't have to wait in line too long.. Lots of other great clubs on SOBE too-just ran out of time) 5)FOOD:Made sandwhiches and brought them to the beach so we could spend our money on what really mattered- clubs; clothes and great dining at night. On ESPANOLA WAY(a trendy ave. with great boutique rest.)-about 5 blocks away; up Washington; ZULA's is the best kept secret- a little pricey ($19-25 per entree)but worth it - Try to get a table outside- you feel like youve gone to Europe. The sushi-quality Tuna was unbelievable- the Salmon dish always excellent-(BONUS:You get 2-1 cocktails with meal-and always go with one of the chefs specials) !IMPORTANTE:GO WITH A LAID BACK ATTITUDE; A MYSTIC TAN AND YOUR SEXIEST CLOTHES;you'll feel like you live their instead of just being a tourist!! Can't wait to go back!!!
111892,Creyes80,05/16/2005,Cool Hotel This hotel was really nice. The staff was really nice and the hotel itself was clean. It's located right on the heart of South beach. It's within minutes to clubs and restaurants. I would recommend this hotel to anyone who is trying to pay less at a descent hotel in Miami.
111892,ATripAdvisorMember,05/04/2005,Rude staff; misleading hotel I and my friend booked a room for this hotel under the impression that we would be sleeping in a double bed bedroom and instead walked into a hotel room with a king size bed. Upon arrival at the front desk there were problems with other customers complaining of rooms not being what they booked...When asked about the room and why it was not what we booked; Patty; the so called hotel manager gave an attitude and said thats what they had and thats what we are going to get and to basically deal with it. After much going back and forth and me putting her in her place we had to end up switching hotels to the Riande; which I made the Marseilles book at the lowest rate possible; which was not that much better looks wise but staff wise they were wonderful and we had a MUCH bigger room with DOUBLE BEDS. Warning to others; DO NOT EVER STAY AT THE MARSEILLES. The staff was very rude; with the exception of a guy named Julian and a manager named Peter. The staff also claims that when you book the hotel room through the call center; that they don't have anything to do with the room that you were told you would receive. Which did not make any sense. The hotel room was very tiny and the bathroom was nasty and small as well. When you walked into the lobby it smelled as old as dust. I should have just went ahead and booked a room at the Park Central on Ocean as I had planned. Next time I KNOW better and if you are smart; you would take heed to this warning. DON'T STAY AT THE MARSEILLES.
111892,ATripAdvisorMember,05/04/2005,Alright; I guess! I went to Miami on April 29-May 2; 2005. We had a standard room; with double beds! Okay let me start by sayin' it was 4 of us; and we were cramped up in this little room!!! It really is toooooo small for 4 people. The restrooms are old and really needs a upgrade!!! NOT TO MENTION THE TOILET OVERFLOWED! Don't be fooled!!! The hotel doen't look like the pic's on the internet!! Even though all the art deco hotels look old and like they all need some work! I would recommend staying on Collins Ave.; or Ocean Drive because it's near everything! Overall the hotel was okay but we did have some problems...... and If it's got a cheap rate get it!
111892,ATripAdvisorMember,05/02/2005,Wouldn't go back Stayed with my wife and kids on 25th and 26th March. It's overpriced as all hotels seem to be on South Beach. Room was big but not especially clean and the bathroom needed a major overhaul. Main problem was the noise. The airconditioning sounded like a wind tunnel and the controls didn't work so you couldn't turn it off. Added to this was the noise from the road and the hotel next door which I guess isn't their fault. The hotel next door blasted out continuous 'music' that consisted of a loud throbbing bass line that scrambled your brain and someone shouting over the top with no discernible tune or melody. It made it impossible to relax by the pool without industrial ear protection. The only good point was the pavement cafe for breakfast.
111892,ATripAdvisorMember,05/01/2005,Disappointing stay at the Marseilles Just returned from a 2 night stay at the Marseilles. Our stay started with rude; inconsiderate staff with the exception of Julian at the front desk. The parking situation was atrocious. We were not able to pull up to the hotel to unload our car because the restaurant manager had the front blocked by a pick-up truck. The manager refused to move the truck and stated that this situation was standard operating procedure. Shouldn't the staff accomodate the paying customers and not the other way around?? We were never informed that parking was 1/2 block away and cost $18 per day. Furthermore; we were promised a spot which was a total joke. Our room faced a concrete wall and was next to the elevator which was very noisy. I don't think the beds have been replaced since 1948...it was very uncomfortable with little support. The bathroom was unclean and tiny. The uncaring attitude of the staff trickles down from the owner to the management to the staff. We left a message for the owner on his voicemail and requested a call back which was never returned. The pictures on the hotel's website are very misleading. If you're going to South Beach...do yourself a favor and stay somewhere else!
111892,ATripAdvisorMember,04/28/2005,Great Location Just got back from a 4 night stay at the Marseilles Hotel with my boyfriend. The location is excellent; right near Lincoln and Ocean ave; and directly on the beach. Decent pool area and great breakfast is served at the hotel.The pictures of the hotel on their website were beautiful; but in reality the hotel is very old and the rooms were extremely small. The shower had hot water; but the floor and sink was peeling as were the walls. The air conditioner was very noisy as well; and there was no way to turn it off. The room also had a strong odor of must and mold. Our balcony consisted of a view of an alley; and it was shared by the room next door. It did have a mini fridge which was nice.If you don't mind older accommodations; this is a fine place to stay. The price was good; staff was friendly enough; and the location could not have been any better. Besides there is so much to do in South Beach and the weather is so great you will not be spending much time in the room.
111892,aqrate18,04/26/2005,good price and good location We stayed 5 nights at the Marseilles. We loved the location near Lincoln Road and the direct access to the beach. They propose a self parking one half block near for 18 S or you can park on public lot on drexel. The room was large;bright; with a seaview. The bathroom was ok with a lot of towels.A special thanks to Julian and Steve who were very helpful during the time we stayed.I recommend this hotel
111892,ATripAdvisorMember,04/25/2005,great value and location Stayed one night in April and had a good time here. The hotel is in a great location and we found it to be clean and comfortable. It is located right on the beach; has a great cafe out front; and a refreshing pool out back. The staff was pretty helpful; and our room was a nice size (corner room).Some of the rooms on our floor were small; but I guess that's part of the charm of these old hotels. The pool area is nice; but get out there early and stake out a chair or you will not have one come 11AM. The hotel was a little noisy; doors slamming in the early hours and there was even a rap video being shot at the hotel next door. They were shooting in the alley between our hotels and it was kind of annoying (totally not Marseilles fault) made me glad that I wasn't staying there!They are renovating the back area of the hotel and I am sure it will be beautiful when they are done. The lower pool area is also undergoing some renovations and wasn't pretty to look at; but overall for $109 a night (travelocity) we were very happy there.
111892,ATripAdvisorMember,04/19/2005,Location; Location; Location I stayed here for two nights in April. This hotel has recently undergone some renovations and is turning into a special property. The location is excellent and it has beach access; which is rare. The pool area ia bit cramped and there are no ramps anywhere - a definite problem if you require special facilities or have small children in strollers. This is a good spot to come if you just need to get away for a night or two and enjoy the spoils of South Beach; Miami..
111892,NYLady4,03/15/2005,Bang for your buck; friendly staff; and ideal location Just returned from a 3 day vacation in South Beach with 3 girlfriends. The Marseilles is not particularly glamorous but it has several things going for it: great price; especially considering the wonderfully central location; friendly and accommodating staff (Julian is a sweetheart); and it is on the beach. The room was not 5 star luxury by any means but if you get an ocean front it is a beautiful view; it is clean and is a decent size. Besides; once in South Beach you will spend very little time in your hotel room. If you are looking for a no frills but fairly nice place to stay I definitely reccommend this hotel.
111892,ATripAdvisorMember,01/23/2005,The Art Deco Experience! We just returned from a week at the Marseilles Hotel in South Beach. South Beach is all about Art Deco architecture; and the Marseilles was like a step back in time. We loved it! There is an outdoor cafe that serves breakfast and lunch. The lobby has two large Art Deco style couches; and there is a bar/lounge area with a large screen TV. The pool area; with an outdoor bar is lovely. Beyond that; there are about five hammocks hanging from the Palm Trees; and then the beach. There was a fitness room and a washer/dryer in the basement. We found all the staff friendly and helpful.Our room was clean and spacious with two double beds; a large Armoire which housed the TV and 3 drawers; a desk and a couple of chairs and a small refrigerator. The walk-in closet was huge. The bathroom reminded me of the one in the house I grew up in... probably vintage 30's or 40's. But the shower was great with lots of hot water. The best thing about the hotel was the location. It was only 1 1/2 blocks from Lincoln Rd. and within walking distance of Ocean Dr. Several busses stopped 1/2 a block away; and there is a shuttle bus that does a continuous loop around the South Beach area for only 25 cents.By our last night; we had met several other people staying at the hotel and took a 'tour' of each other's rooms. All were different; but all were quaint. If you are used to cookie-cutter style high-rise chain hotels; you probably won't be happy at the Marseilles. We would happily stay there again!
111892,ATripAdvisorMember,12/31/2004,My favorite hotel! I have been going to South Beach for almost 10 years now and initially tried a number of hotels; especially the classic Art Deco hotels. After trying the Marseilles 6 years ago; I have never gone to another hotel in South Beach. This is truly one of the best classic Deco resorts on the beach. Granted it has truly been a work in progress. But each time I go back it gets better and better. The staff is great and they always remember me. The suites are beautiful with priceless ocean views. Especially if you can get one with a private patio. They have a great restaurant for breakfast and brunch and a bar for the early evening cocktail. The pool is beautiful and quiet and offers a poolside bar for that cool drink in the heat. And; the beach is just at the end of the property. If you truly want a classic South Beach experience then The Marseilles is the hotel. This is not your overpriced chain hotel.
111892,JMCRutland,11/26/2004,Awful!! I stayed there Nov 14 - 18. The hotel is in terrible condition. It is filthy and run down. The first room we were given smelled so bad of mold and mildew; we asked to be changed. The hotel agreed; but only if we paid a $20/night upgrade fee. I agreed. The next room had a bathroom so small that we could not open the toilet seat lid more than 45 degrees. The next day; we asked for another room. This room had an air conditioning vent that was full-on all the time; blasting cold air 24 hours a day. There was no way to control it; when we complained; the maintenance guy tried to close off the vent with masking tape. Obviously that did not work. It was like trying to sleep in a freezing cold air tunnel. The water pressure in the shower was terrible and it was almost impossible to control the temperature. The toilet seat was ancient; full of scrapes and dents. The tiles were cracked and dirty. There was no pool bar or poolside snack bar. The pool was filthy. When I ordered a drink at the lobby bar; the bartender used generic label tequilla and bottled mix; he charged $11.60 for the drink; a complete rip off. I would never stay in this hotel again; especially for $150/night. In contrast; we looked at the South Seas hotel next door which had rooms available for less money. It was clean; smelled great; had a lovely pool area and full service for drinks and food at the bar.The Hotel Marseilles is nothing at all like what is advertised on the web site. It is awful. I don't take a vacation to deal with this kind of crummy property. Don't stay here under any circumstances.
111892,nemesio10,11/22/2004,Marseilles Hotel -- awful! Whatever you do; DO NOT go to the Marseilles Hotel on Collins 17th street! My wife I went to the South Beach hotel on November 17; 2004 the place was awful! The bed was horrible; the staff very unfriendly; and the pool was also dirty. It looked nothing like the pictures on the hotel's website. But the worst thing occurred on our 2nd day at the hotel. At 6:30am; there was drilling on the roof of the hotel. Yes; DRILLING! The manager said the construction crew had to do emergency repair work. I understand these things happen. But we had no warning whatsoever from management. We asked the hotel if they could stop the drilling until later in the morning whether the work would be completed that day. No assurances. We really felt that management didn't care. In fact the manager; through intermediaries; said we were free to leave. We were disgusted. So we packed up left that morning. Luckily we found a charming QUIET hotel on 12th Collins called the Hotel Impala. We had a lovely time there.
111892,ATripAdvisorMember,11/17/2004,Hated it nov 2004 I just got back from a weekend in Miami and stood in this hotel i was furious with the staff and the hotel . They were not very friendly i had a problem with the room it smelled like urine and there was spiders on the wall when i went to complain he basically said he can not promise there won't be spiders in any other room and that he will have housekeeping check on the smell but that there was nothing he can do after raising my voice he finally changed my room and that room was more dirty then the first one again i go back to the front desk he once again has an attitude with me and finally changes my room to a suite for $30 more a night ok a suite how bad can it be Well let me put it this way there was nothing Suite about it ... I was in shock but it was a little cleaner and basically we had no choice so we stood but Honestly do not stay here it is a dirty hotel ...I should have listen to past reviews and went some where else. The hotel National was right by there and we took a look inside and it was very clean and nice; stay there instead because you pay cheap here but remember you pay for what you get for....
111892,Southton,11/09/2004,On the beach; not bad; but ... If you can get a good price; then a stay at this hotel might be a great deal. I got a fair price for an ocean view room. Overall I was pleased. The hotel has a pretty good location; ... near Lincoln Road and about 4 blocks from the start of Ocean Drive. Also; the hotel is right on the beach and it has a good size pool (by South Beach standards). It's an older hotel; similar to many of the South Beach hotels with small bathrooms; tile floors; older furnishings; basically kind of quaint. It was kind of noisy at night; but you'll get that anywhere on South Beach. The decor was a little dated; but over all the room was clean. My A/C was very loud with the air whooshing ; but I guess it could've been the opposite; ... little or no air. One nice touch was a newspaper in the morning; even on the weekend! I thought the staff was very friendly and accomodating. My colleague didn't like the first room they assigned him and he switched with no problem. I was pleased with mine. I would probably stay here again. Good luck!
111892,ATripAdvisorMember,10/14/2004,Hated It !!! I was very disappointed with this hotel.When I made my reservations several months in advance and asked about parking I was not told they may not be able to accommodate me. None the less when I arrive I am told I will have to park several blocks away from the hotel and pay $20.00 a day to park there. After that I get to my room and feel as if I am in a closet. It was very small. I thought I was in a cheap motel. The tiles in the bathroom were cracked and sticking out. My TV was not working. I went down to the front desk to complain and was told it was only one person there and would have to wait. After about one hour of waiting I decided to plug it into the bathroom outlet. Would you know it worked. Apparently the outlet for the TV was not operating.My room was next to the elevator so all day and night I heard the beeping noise from the elevator.The staff was very unfriendly and rude!!I would never stay there again.
111892,ATripAdvisorMember,09/02/2004,good value Even though this hotel is a ten minute walk to the main strip it has many perks. The rooms are large; and clean... The hotel bar is a good place to grab a drink before u go otu for the night... The pool is small but good for taking a dip after a long day on the beach...The walkway to the beach and hammock area is a nice place to relax in the shade. Overall I was very happy with the price and the hotel overall....just wish it was a little closer to the action. No complaints
111892,Jewels614,08/25/2004,Great value for the area! My boyfriend and I just came back from our second trip to South Beach this year. We stayed at the Marseilles for 4 nights; starting Aug. 18. I basically relied on all of these comments to book the trip. We were bouncing back and forth from this hotel; the Dorchester and Circa 39 (all were rougly the same price; an unbeatable $300 for air and the 4 night stay!!). Check out the perks of this hotel: decent sized pool downstairs; direct access to the beach; hammocks hanging from palm trees in the back; a 2 minute walk to restaurants; drug stores; liquor store; a 5 minute walk to Lincoln Road; restaurant serving breakfast downstairs; morning paper delivered to your door; and literally 3 doors down from the Delano and Raleigh (dont miss these hotels for a drink! careful though; drinks cost $11). The room was just fine; clean; just large enough (might be cramped for 4 people though); the balcony was a nice touch as was the mini-fridge. It seems to me like all of the negative comments written about this place were posted by snobs trying to find the Ritz in cozy 2.5 star Marseilles. I had an excellent experience at this hotel and definitely recommend it. Have fun in South Beach!
111892,Icandi,08/23/2004,A Pretty Good Deal My girlfriends and I stayed at this hotel for 4 nights. We checked in pretty late due to a situation at the airport and we were given a queen room instead of two double beds as guaranteed. That was alright by us considering our check-in time. In the morning when we called down to the front desk to switch rooms we were assisted by a lady who was extremely rude. She seemed to not care one way or the other about our situation and we almost had to get nasty with her to see results. We eventually were switched to a double bed room and the rest of the trip went smoothly. The rest of the front desk staff were great and very professional. The location of the hotel is pretty good. You may still end up catching a cab to some of the better nightclubs on Washington; but it'll only hit you about $5-$7. The gentleman who booked our shuttle back to the airport was the sweetest thing ever. My girls and I would stay there again; but hopefully by that time the lady at the front desk will have gotten an attitude adjustment.
111892,ATripAdvisorMember,08/23/2004,Good value hotel for the district Originally booked a cheaper hotel; then came across this website so decided to cancel the earlier booking and re-book the Marseille. An excellent decision. The hotel was very clean and had all the required facilities. We had standard rooms; no great views but we don't spend time staring out the window! We stayed for 2 nights (2-3 Aug) at $82 (拢45) per night incl taxes. Parking was available at $12 per day just round the corner. The rooms were not large; but everything worked. The location was great for the beach and all that South Beach has to offer.
111892,ATripAdvisorMember,08/15/2004,great hotel...happy i stayed there after reading through the reviews on this site; i decided to stay here. all the other hotels had horrible reviews. first trip to miami; with the girlfriend. booked a standard room on orbitz and when we get there friday night; they upgrade us to a suite with a jacuzzi in it!!! we were stunned. that made the trip right there. the room was very nice; cant think of one complaint. friendly staff; pretty good location if your going out at night; about 2 blocks from the clubs. definitely recommend this hotel. ill be staying there again; the next time i go.
111892,ATripAdvisorMember,07/05/2004,Wonderful time in South Beach What a great stay we had!! Such friendly staff at the front desk and restaurant; which also reminds me of the wonderful food they served. The room was pretty big (we got the ocean view - so beautiful) with cable tv and a fridge. It was really great. Beautiful hotel - great quiet pool; and through it you can also get to the beach. I really recommand the Marseills hotel. Close to Ocean Drive and right on the corner of Licoln Drive; which also makes it close to the night clubs; if that's what you look for. Beautiful; affordable and very much worth your money. You'll enjoy it.
111892,ATripAdvisorMember,06/22/2004,Surrounded by better values Worst hotel along this strip; I was jealous of the others realized I could have had a better value for a few $$ more. Old building needs renovation. Just a place to sleep; didn't feel welcome by staff.
111892,ATripAdvisorMember,06/15/2004,Excellent value! Would stay again in a heartbeat! Excellent value! $88.00 per night for 2 through Southbeach-usa! Great location! Friendly and helpful staff. We were very pleased to have a beachfront hotel at such a great price. Art Deco charm throughout the hotel. Great restaurants and shops all within walking distance. Can't ask for more. We will definitely stay there again in a heart beat!
111892,gikkiegirl,05/25/2004,Great for the price I spent hours reviewing hotels and finally decided on the Marseilles. We got a super room with 3 YES 3 beds for less than $100 a night. The room was clean and we didn't have any problems with noise. The staff was really friendly and the pool was a plus. I would stay there again; it was close enough to walk to everything but far enough away that we could enjoy a nap in the afternoon and take a quick and cheap cab ride anywhere we wanted to go.
111892,ATripAdvisorMember,05/12/2004,Great Value; Wonderful Location; Nice Hotel! After reviewing countless hotels in Southbeach; we picked the Marseilles and were extremely pleased. It's right on the beach; close to the Lincoln Road shops and S.Beach activities; has a very nice pool AND was $100/night (through quikbook). The staff was friendly. The room was attractive; clean; quiet and (relatively) spacious. In fact; the hotel looked much better in person than it did in photos on its website. The staff was very nice too. The Marseille is in the same block as the famous Delano hotel -- but at a fourth of the price! (Go there for a drink by the pool. With the money you save; you can almost afford it) After reading so many negative reviews of various hotels on this website; I was getting very discouraged; but the Marseilles is a winner! Also; remember that people -- in general -- are quicker to criticize than they are to praise. Consider the source when reading these reviews and don't be put off. The Marseilles is proof that you can stay at a nice hotel right on the beach without spending a fortune.
111892,ATripAdvisorMember,04/27/2004,Great place to stay for the price This is a solid 3+* hotel. The rooms were comfortable and clean. Staff very friendly; helpful and curteous. Pool was terrific. For a three star hotel; the rate could not be beat. Walking distance to just about everywhere. Best advice is don't rent a car. Ours sat in valet parking for the 3 days we were there. Don't be put off by the negative ratings. This is a good place to stay. In fact better than some other 4 *s on Collins.
111892,ATripAdvisorMember,03/25/2004,Good deal I thought it was a nice hotel. Its alot better than some you in the area. I dont know what these people are complaing about. i guess they want the red carpet out.The room was real clean service was good. Only draw back No Parking available. I would stay there again if i had too. Its in the middle of everything.There are nicer one's available. If you want to pay alot more. I give it a good rating.
111892,SanAntonioR,03/12/2004,You can do SOOO much better... The Marseilles looks like a Deco gem from the outside...crinolated windows; an imposing porch. But this is the Fawlty Towers of South Beach! Inside; half of the rooms are remodeled; half aren't...and they all have issues...air-conditioning not working; elevators that stop halfway between floors. Hotel also tends to be louder than others in the area; and isn't that good a deal when you consider that the excellent; clean; cheap South Seas is next door....we stayed there right after the Marseilles; and preferred it by yards...
111892,ATripAdvisorMember,02/13/2004,Don't be scared by the bad reviews Marseilles was nice; not fancy; but nice. Very clean; staff was helpful; rooms were small but very clean and nice. Good location for nightlife; and right on the beach for beach time. For the price; it is a great place to stay.
111892,ATripAdvisorMember,01/21/2004,The Marsellies Hotel....Beautiful!!. showReview(1560729; 'full');
111892,ATripAdvisorMember,01/20/2004,Borederline Terrible/Okay; but not again. showReview(1559735; 'full');
111892,ATripAdvisorMember,10/28/2003,Tried to charge me an extra day showReview(1424034; 'full');
111892,motown68,10/13/2003,Marseilles is Okay showReview(1386313; 'full');
111892,ATripAdvisorMember,09/04/2003,READ THE REVIEW (SUCKED) showReview(1273919; 'full');
111892,ATripAdvisorMember,06/25/2003,we were dissappointed! showReview(1108089; 'full');
111892,ATripAdvisorMember,05/22/2003,Worth the cheap rates.. showReview(1025720; 'full');
111892,ATripAdvisorMember,03/19/2003,Good Value showReview(919763; 'full');
111892,ATripAdvisorMember,03/13/2003,A Great 4 Day Stay showReview(914307; 'full');
111892,lass,04/01/2002,Marseilles Hotel Review showReview(495957; 'full');
111892,lass,11/05/2008,瀹夈亸銇倱銇炽倞銇欍倠銇伀鏈€楂樸仾銉涖儐銉?#x201d; showReview(22855252; 'full');
111892,JulietG,09/07/2008,Aceptable 3 estrellas en muy buena ubicaci贸n showReview(19858670; 'full');
111892,axel132,04/20/2008,Nicht wirklich Gut Au脽enansicht vom Strand
111892,mary2B01,05/01/2007,bon rapport qualit茅 prix et emplacement id茅al showReview(7491612; 'full');
111892,lass,02/08/2007,鍚嶃仩銇熴倠楂樼礆銉涖儐銉伄... showReview(21802178; 'full');
111892,santacroce,03/16/2006,Who? showReview(4626541; 'full');
111892,lass,11/29/2003,銉撱兗銉佹部銇勩伀銇傘倠銇ㄣ亜... showReview(19923177; 'full');
1119270,FPRXR6,01/01/2009,Nice Hotel ; Poor Loacation Hotel is nice inside; Breakfast is nice and staff are helpful; Chris from the front desk was very helpful and polite; great bloke! Area that hotel is in is very suspect and does not feel safe; we were advised by many locals not to walk through the homeless area. Our first night was a nightmare as we were shipped off to another hotel due to plumbing issues at Cova. Front desk staff need to be faster and have their act together as things there were very slow. Room size was great and clean. All in all not the worst but a few things need to improve. Good to see they are having a go in a trouble area. Would recommend the free shuttle into town very handy and safe also. Would stay there again if needed.
1119270,TheoLaGr,12/09/2008,Best value for the price Stayed for a Saturday night; the price was excellent compared with prices we got for crappy hotels two blocks away. The neighborhood is not the greatest but it's 10 minutes walk from union square. The rooms are amazing (except the view); compare them to hyatt quality. The staff was helpful; the breakfast decent.
1119270,Reisetiger,10/08/2008,Liked the Cova - nice hotel; little flaws We stayed at the Cova Hotel for 10 days. The rooms are really nice and staff is generally friendly. Everything is very clean and housekeeping is efficient. As stated in the other reviews; the location is central but not very good. Lots of homeless and strange people on the street. I don't think it's really unsafe but wouldn't recommend the hotel to people who are easily scared or women travelling alone.The breakfast is good compared to other hotel / motels in the US in a similar price range (choice of bagels; eggs; cereal; fresh fruit; waffles) but gets a bit boring after a while when staying longer. Coffee is American style; there's no espresso. The free wireless internet is good but sometimes slow and not very reliable - this could be improved. There is onsite parking but the 25$ a day is more than I paid for my rental car - so I decided to use street parking. It is possible to find street parking around the hotel; but it's metered during the day (9am - 6pm) and you have to carefully watch the signs for restrictions. PLUS: Nice; big and clean rooms; good value for money; free wireless internet; friendly staffMINUS: Location; Parking expensive; Internet slow
1119270,kere,10/03/2008,Hotel was good; area might put off some Our stay at the hotel seemed to like alot of other reviews. We stayed for 3 nights. The hotel itself was fine; our room was quite spacious and we had no problems with it. There was a light breakfast. It was a quite a short walk to Union Square. However; the area was that bit unsavoury; our first evening I was a bit unnerved but after that I got used to it; we did walk in the neighborhood in the mornings leaving our hotel and if were back in early evening; however; at night we got a taxi back to the hotel. Nobody ever bothered us so it was fine but I can understand how people might be a little apprehensive. There is so much to see in fabulous San Francisco so we weren't sticking around our hotel area.
1119270,Peter767,09/29/2008,Great hotel View from room
1119270,Allieswans,09/18/2008,Pay the extra and Stay elsewhere Cova Street
1119270,TravelToSF,09/04/2008,Great Stay Great hotel. Free breakfast. Free Internet. Easy parking onsite. Staff was great.Had an issue with the TV and someone was sent immeadiately to fix it. Had issues with connecting to the internet; an employee was sent up with connection instructions. Nice to have a free breakfast at a hotel in the City.Rooms were very nice. Our bathroom was very spacious. I would stay at this hotel again.Yes; this hotel may not be in the best area; but the hotel staff will call you a cab or direct you the safest way on foot.Looking to stay at this hotel again at the end of September.
1119270,PrincessSarah82,08/31/2008,Beautiful Interior; Horrible Area; Very rude and unhelpful staff My mum and I stayed at Cova this July.I will say the rooms were lovely; brand new and very clean!Be warned about the area; Ellis St is nicknamed Crackville. We saw Dozens of people partaking in unsavoury activities day and night on the next block down from the hotel. It is very noisy and there are all sorts of goings on outside the hotel at all hours. Do not walk down Ellis St after dark; whatever you do!!The Staff do not speak very good English and are not helpful at all!When I checked out they charged me $20 for a phone call I didnt make; I had picked up the phone; dialed a number and it was engaged. They insisted on charging me for the call anyway. I was grateful we only had 4 nights there; it was more than enough!!!
1119270,ciaranamhain,08/26/2008,Don`t Stay This hotel has been nicely refurbished inside;rooms are excellent;big modern and clean.Cleaning staff very friendly and give great service.Breakfast is good with good choice and nice roof top room though a bit crowded at times.Location is worst in san fran with drugs prostitution and homeless hanging around.Reception staff are unhelpful while management were downright rude and offensive. Do not trust with credit card imprint ! Restaurant was closed perhaps for renovation could be a great hotel but for unhelpful staff and unfortunate location.
1119270,juthu,08/17/2008,I was booted to another hotel despite my confirmed reservation I just want other travellers to know that this could happen. I had made reservation via Otels.com. On the day I was to stay there I called the hotel both at their 800 number and at their local number. Each time I got a message saying to leave my number and that I would be called back within an hour. I left 4 messages and was never called back. I finally took a cab to the hotel to check in and was told 'nobody listens to the messages on weekends'. !!! The clerk couldn't find me on the list of expected guests. She went into the back room and returned saying that because my reservation (which had been made 2 weeks earlier) was made very late they would have to send me to another hotel purportedly because of a plumbing problem. I dont really believe there was a plumbing problem but if there was I think it was handled poorly and no matter what they need to answer their telephone and check their messages. They drove me to another hotel (the Sam Wong in chinatown) and thus I did have accomodation for the night; but as you all know all hotels are not the same and we do research to make sure we will have the best possible hotel experience; When these efforts go awry it is frustrating. So to all who decide to try the Cova; beware and good luck . From the lobby it looked like a decent place but the staff have alot to learn about how to run a hotel.
1119270,CaligurlSD,08/14/2008,Huge SURPRISE! We booked this hotel because we were traveling on a budget. We actually booked the room for $125 a night. We were really nervous when we were pulling up; the area seemed a little shady. However; to our surprise we were staying in the most beautiful hotel. Everything on the interior has been remodeled. Its a very very modern hotel. We had flat screen tvs and the most comfortable bed. we had a delicious breakfast on the roof in the morning. We were about a mile from all the major shops and then we took the bus to fisherman's wharf. I think it was like $4 bucks round trip and it took about 15 minutes. We walked at night time from the mall and it was a okay but if I did not have my husband I would have felt unsafe. But you cannot beat this hotel. Its spectacular. I was shocked. We only booked one night because we were unsure and we ended up staying g 3 nights. It was well worth it. I would recommend this for hotel for anyone. Its clean; beautiful and the staff was outstanding. They helped us to get reservations and gave us directions anywhere we needed to go.
1119270,conkha,07/28/2008,Great rooms and nice service This is a really great hotel. From the outside you first would not expect it as the building is not new; however once you get to the room; it's really luxury. I stayed there shortly before the 4th of July. The staff also let's the guests know that the rooms are completely newly rennovated. One employee of the evening shift asked all the guest who came back in from the city how they liked their room. He was obviously proud of it and he can be. The breakfast is included; the breakfast room (I believe on the 8th floor - not completely sure) is also new and offers a view over S.F. A roof top is in front of the breakfast room. You can easily walk to Union Square; Market Street; etc. and the staff always tell you which way to go (when coming out of the hotel to the left and then right) to avoid the not so nice areas. The breakfast ladies were extremely nice and so were the Front Office employees. When my wireless didn't work in one room; the male employee in the evening immediately gave me a different room. I would definitely go back there; because it's a very personalized atmosphere and a great price.
1119270,AdityaVarma,07/19/2008,Nice Hotel;Not so nice neighbourhood I was here for my convention along with my colleague.The Rooms and shower were pretty good. The staff at the hotel; Mohi especially was very helpful. The breakfast was very nice; with a lot of choice; so you can go out in the morning with a full belly. For eating; Subway and TacoBell KFC ; were just around the corner.The only problem was that the TV and internet services they offered were not so good; they were just about OK. Overall enjoyed the stay; got my job done; what i was there for.
1119270,parrottulip,03/08/2008,WOW! OMIGOD! The room was beautiful. I travel alot for business; I thought I would get away to San Francisco for the Holiday Week. Of course all rooms were outrageous for a simple room. I found ATH for $120 a day.Yes; like what the other travelers said; the neighborhood isn't rated G or PG13 for that matter; but the rooms completely makes up for it 100%. They were spectacular and incredible.As an epicurean. Let me tell you about Larkin street.(X street) I had one of the most amazing meals there. Pagoluc; a Vietnamese restaurant; served Beef in 7 ways with a bed of exoctic herbs and vegetable. Yummy! Next block down; Bodega; had the best vietnamese noodle soup (pho) and awesome raosted squab with caramerlized onions and raisins. Saigon Cafe and their BBQ chicken sandwiches are out of this world for $2.50! Restaurants are really good around the neighborhood; I was blown away by a few of them. A few blocks away on Polk St. more food. I vegged that week. I went to shows; movie theater is 3 blocks away; Union Square was easy to get to; Transportation was direct and uncomplicated.The beds at ATH were sooo comfy. Clean white sheets; springs on the matress were strong; not lumpy and lobsided; The room had a great scent; uber clean; the bathroom is bigger than my apartment; and get this;the towels were bathsheet size! Slept really well and ate incredibly without breaking the bankI actually felt like I was in my own mordern ashram; because when I left. I actually felt recharged and ready to face the hectic new year. You would love it there; sorry can't say much about the view.
1119270,pnutsmommyMN,10/21/2007,Great find in San Fran Entry of the hotel
1119270,Sharkbait72,10/18/2007,Little Gem in SF Despite some not so positive reviews - our stay at the hotel was great. We were initially put in a room with a double bed but quickly remedied by Alfonso for a king size. Parking was a cinch very secure; reasonable rate of $15. Very close walking distance to Union Square. I had no issues with the 鈥渆nvironment鈥?around the hotel its typical SF and we were out walking after 10 pm. If you wish to walk best to go up 1 or 2 blocks and walk down O'Farrell or Geary Street as these streets were far nicer to walk down. The room was beautiful 鈥?remodeled. The bed was fantastic especially the pillows. Flat screen tv 鈥?although I recommend covering the blue light on it b/c it did wake me they have an ipod type alarm clock. Breakfast was quick (typical continental); top floor 鈥?great views I didn鈥檛 expect much; but I would for sure stay again there. Skip eating at Kuletos - I got food poisening!
1119270,aburgin,10/09/2007,Clean; Modern Hotel Room
1119270,joanmo,09/25/2007,Fantastic We were VERY pleasantly surprised by this Hotel! The staff was so helpful and nice. The rooms were a good size and extremely clean. The ambiance was calming and restful! We really were just thrilled and surprised that a Hotel in San Francisco that cost so little could be so FANTASTIC!!! AND... it is close to everything; which is such a plus! We definitely will use this Hotel again and again as long as they keep up their quality!!!
1119270,cx8888,09/14/2007,A great hotel Reasonable price; clean and new rooms. Love the breakfast. Service was great except the hotel does not have AC. Well it's SF. I had a great stay.
1119270,SeeSomething,09/11/2007,Diamond in the Rough I would have rated this hotel 'above average' had it not been for the undesirable location. First off the door to the hotel is located to the left of the Japanese restaurant. The lobby is nothing to write home about. When I made my reservation online I asked for a remodeled room. I was given room 305 and it was amazing. Everything in the room was modern and new. Triple sheeting on the comfy queen size bed; flat screen t.v; oblong leather ottoman at the foot of the beds; beautiful sage green sateen curtains; nice green chair in the corner; the bathroom was amazing. Everthing was shiny and new. The sink in the bathroom was ultra modern and the swing out shower curtain rod gives you more room to move around. The continental breakfast on the 8th floor was great. The breakfast room was decorated beautifully with calming colors and pictures and wooden floor boxes. The breakfast selection included name brand juice; tea; coffee; hot choclate; cup o noodles; fruit; yougurt; waffles; croissants; bagels; wheat white bread. I saw a young group of business travelers; a few couples. I would not recommend this hotel if you are traveling with children because it's not fun explaining the triple X shops all around the area.Underground secure parking is $15 and I would NOT recommend using public transportation at night in this area.
1119270,mover2,08/22/2007,Fooled Do not be fooled by the pictures of this hotel on line or the 2 star rating that price line has it listed for. It is also listed in the Cathedral Hill district; which is not true. This hotel is a complete dump and is in the worst part of San Francisco according to our taxi driver. We booked it for three nights and just stayed one night and that is only because we arrived into town so late. There are homeless people everwhere because there is a homeless shelter right beside the hotel; in addtion there are hookers and drug dealers. So I guess if you are looking for this type of entertainment then it may suite you; but for a family and average person I wouldn't recommend it. There was actually a shooting right outside of the hotel the second day we were in San Francisco. My husband went to go get our bags to change them to the new hotel and there were police everywhere and he was told two guys were shot and one was killed. I will give it to them that they keep it clean and the continental breakfast area is decorated nicely. I'm not sure how they got the pictures of the rooms to look so nice online because it does not look at all like that when you walk in. So from a very unpleased customer I advise you to stay clear of this hotel and if you already have reservations just cancel them now and find a new hotel. Trust me it is worth the time and money!
1119270,foxes96,08/08/2007,Great bargain hotel! This hotel has just been refurbished and as it stands is an absolute bargain. The rooms are clean; the beds are comfy; it has flat screen tvs on the wall and the bathroom is lovely including a great shower. The room was also nice and spacious. I would warn that the area it is in is not the best; just mainly homeless people that are harmless enough but also some prostitute/pimp types around that are a little more intimidating. Overall it is the perfect place to stay on a budget for younger travelers; maybe not ideal for families or the elderly.
1119270,Arizona76,07/25/2007,Great Deal at the Air Travel The hotel looks the same as it did when I used to stay here - but the new floor that I stayed on had the most amazing rooms. Everything was new and even the lobby looked better than the last time I was here over a year ago. There are big flat screen tvs on the wall and the beds are new.The free breakfast was also much better than I expected.I love the Tenderloin and I am very glad I do not have to find an alternative to the great deal at the Air Travel Hotel
1119270,StewieGriffin,06/05/2007,Nice Hotel; Interesting Neighbourhood Hmmm.....Air travel hotel is in the middle of the tenderloin which has quite a few homeless people living on the streets; ont he other hand I got no hassle at all and the hotel was satisfactory; if in need of a makeover. Don't come hear for the hotel; say here for the fantastic restaurants that are literary 10 yards away. It's also hand for buses and cable cars to the tourist areas.The are is a definite no - no for single travellers and familys with young children (What's that daddy ?; That's a syringe; dear.
1119270,theryguy23,01/10/2007,Sketchy A buddy and I did a road trip across the western united states and most of the nights we slept in the back of my van. When we got to San Francisco we realized that it wouldn't be safe to do that. We randomly stumbled on the Air Travel hotel (a fancy chinese food and hotel in one!). It wasn't much better than sleeping in the van. (Though it felt nice to have a shower)Pros: Secure underground parking in a sketchy area. Not a bad bed.Cons: Door connecting to other room was open. Really old and run down. Smelled funny. Terrible neighborhood. I would stay here again if the YMCA was full. But if I was planning a trip to SF again; I'd find somewhere else.
1119270,gummybear1018,10/24/2006,OK hotel; AWFUL neighborhood The hotel was OK (although it didn't have working air conditioning in the room); but the neighborhood was the worst. It's located in the heart of the tenderloin; and there were drug dealers outside of the property.The room and the entire hotel were clean. The staff was friendly and you can't beat the price -- especially if you take into consideration the free parking!! But I; personally; wouldn't go back. I'd rather pay a bit more and stay someplace else.
1119270,topjoe,10/22/2006,One word - "dump" Bad enough the hotel is a dump; but add a less than friendly staff for total discomfort. The place might not be quite as bad if they at least pretended to take an interest in guests comfort. Seems $ is what matters most. I didn't like my room partially because of the southern exposure. (No a.c. which is common in SF; but it was unseasonably hot and faced directly south. The room baked to well over 90+ degrees each day.) I asked if they had a fan - no. Could I have a different room - no. Well then I found somewhere else to stay for the remainder of my trip; and they charged me a $50 early check-out fee. The room was fairly spacious but the furniture was shabby at best. The curtains were tattered. The bathroom had a thick layer of old dirt and scum that would require a remodel to get rid of; not just a good scrubbing. There was hair on the bathtub and sink from another guest. The tub drain was sluggish and I had to shower in standing water. The toilet flushed inadequately. Sometimes there was scalding hot water; sometimes no hot water. There is no fan in the cave-like bathroom - no air circulation. The hallways had a funky musty stale smell; beat up old carpeting and dingy walls. I read other reviews which seemed to focus on t he neighborhood. The homeless situation is yet another reality of San Francisco. I find them harmless. They are not violent or mean. They just happen to be on the street. It's heartbreaking. Besides; the review is supposed to be of the hotel; not the city of SF. I wouldn't stay at the Air Travel Hotel again if it was offered free. I'll just chalk it up to making a big mistake; and move on. Never again!
1119270,e1london,10/07/2006,cheap hotel; but San Francisco...? The hotel was basic; but that's what we expected for the price. Rooms clean; but dated. Double room had a little kitchenette with Fridge. Air-con; but ours must have been turned off. Shower great if your 5ft tall!No breakfast was included; but there are loads of restaurants cafes down Geary Street; e.g. Lefty O'Douls; which is one of the most reasonably priced.Next door is a Chinese restaurant (hotel is run by Chinese staff; so there may be a connection). A couple of blocks away (on Geary St) is a Pizza hut take away; so when we were tired we ate here.The area was a bit of a shock to us however. We're from London so have experienced our fair share homeless people; but this did not prepare us for San Francisco. e.g. You walk out of a large shop on Market Street (main street); walk down one block; you suddenly meet about 20 homeless people. Not threatening; but I'm sure they are opportunists I wouldn't want to walk past them when it's dark or alone.The hotel was only 4 blocks from Civic Centre; but to get there you have to pass at least 2 groups of homeless people.The hotel even suggests keeping cash; passport in an inside pocket of your clothing getting a a taxi if your away from the hotel past 10pmThe free internet was good; but had to get the hub rebooted a couple of times (on the 3rd floor) when the service went down. I met the guy who was supporting the network they are installing extra wireless routers on 2 of the floors to improve the signal strength.Hotel desk staff not too helpful; better to do things yourself (on internet) than ask. Night staff particularly awkward (e.g. remote control for TV not working; I'll look into it; but never did; we had to complain twice.)
1119270,lass,11/07/2008,銈炽偣銉堛儜銉曘偐銉笺優銉炽偣鑹仐 showReview(22855328; 'full');
1119270,hobbitfuesse,10/30/2008,Schade! Sch枚nes Hotel in katastrophaler Lage showReview(21402830; 'full');
1119270,lass,10/22/2008,娌诲畨銇曘亪鑹亼銈屻伆銉汇兓銉?#x201d; showReview(21745278; 'full');
1119270,AlineVictoria,10/08/2008,Parfait showReview(20717376; 'full');
1119270,RiScdV,09/29/2008,Cova Hotel / SFO ist eine Empfehlung wert showReview(20472213; 'full');
1119270,lass,09/28/2008,婧€瓒炽仐銇︺伨銇?#x201d; showReview(20753625; 'full');
1119270,lass,09/27/2008,蹇仼銇儢銉嗐偅銉冦偗锞庯緝锞?#x201d; showReview(20753592; 'full');
1119270,lass,09/17/2008,Tr猫s bon h么tel tr猫s agr茅able showReview(20552253; 'full');
1119270,lass,08/30/2008,Zu empfehlen mit kleinen Einsch盲nkungen. showReview(19649748; 'full');
1119270,dudu82,08/28/2008,Bello ma non ci tornerei Lo studiolo
1119270,lass,07/16/2008,銈炽偣銉堛儜銉曘偐銉笺優銉炽偣鈼庛伄銉栥儐銈ｃ儍銈儧銉嗐儷 showReview(19172650; 'full');
1119270,lass,07/02/2008,Gute Lage showReview(18525425; 'full');
111969,Goteed1,01/09/2009,Thumbs Up - Good Value I stayed here Christmas week and got a great rate for a deluxe room. Check in was no problem; room was really great. HUGE; I mean really big with room for at least 3 king sized beds. Had a sitting area; desk; nice updated finishes; plasma TV; nice updated bathroom as well. Even though many New Orleans visitors will tell you; you only need a room to sleep; if you can get a nice room; it just enhances the trip that much more.Property is very pretty; well maintained courtyard with a small pool and a small gym. Courtyard was very nice for just having morning coffee or a glass of wine after dinner. They serve a pretty basic Costco type continental breakfast which is a nice plus; but just beware of hungry families on the rampage for free food in the morning. Not everyone remembers manners when it comes to free danish; I guess. Still; a nice touch. They have a hotel bar called May Baileys; you get a free drink coupon when you check in. The coupon is ONLY good for beer or wine; no longer good for mixed drinks. While a nice touch; seems a little stingy. The bar is a nice little locals place. Went there a couple of times and it was mostly empty.This is not really a FULL SERVICE hotel; i.e. no concierge; doorman or room service; but when you need help; everyone is more than willing. Also WIFI is FREE!! And it worked fine. This will normally bump your stay by 10 or 15 bucks a day at a bigger hotel. Maid service was great; they respected my do not disturb signage all week until I emerged around noon each day.About the only minor; I mean really minor thing I didn't like was the ugly elevators. They are in really bad shape HOWEVER they work great; they just look like crap! Location is great; a block away from Bourbon but no noise issues at all. I would absolutely recommend this place for anyone looking for really good value.
111969,mmirsky,01/01/2009,Nice updated hotel one block from Bourbon St. Dauphine Orleans - Updated and modern without a lot of frills. Beds are comfortable and rooms have plasma TV. Bathrooms are smallish; but with updated marble and tile. Great location one block from Bourbon St. The cont breakfast is included - great waffles and fresh fruit. The service was ok; but they didn't really go out of their way to make you comfortable.
111969,paradigmwg,12/30/2008,In the heart of the French Quarter --- good and bad The only negative I had with the Dauphine is the $28 per day valet parking charge. I was unaware of this level of a charge until I arrived (it was not mentioned on the Priceline page). That said; I got a fantastic price from Priceline (only $62 per night) so all-in-all; price was great.We were immediately greeted very positively by the parking valet who offered to tell us about the best places in town. The hotel is old (of course) and is located in the heart of the French Quarter just one block off Bourbon Street. Even so; it was quiet and very subdued and most of the people we saw were in our age group (50-60). Check in was very quick and courteous and we were in our room on the 3rd floor in a matter of minutes. Even with the Priceline pricing; we did receive a King Room (nice). The room was very clean and comfortable - lots of pillows - and a good A/C system. The bath was dated but still very functional. The flat screen TV was a nice touch and free internet is something that many hotels actually charge for (and it was actually high speed).May Bailey's (the bar located on the first floor) was a bit overrated - at least the night we stopped in. The drinks were done well but fairly pricey and the server was disinterested ..... took a while to get her attention and then even longer to get her attention a second time. By the time we were able to get her attention; we had pretty much given up on having a second drink.Breakfast is free but very basic (pretty much what you'd find in any mid-class motel). with strawberries and cantaloupe as the fresh fruit; bagels; toast; some cereal; and one waffle maker. There was plenty of fresh orange juice and coffee (both important!).The room was surprisingly quiet except for our last night there when people above us decided to simply throw their trash off their balcony rather than in the trash but that's not the hotel's fault.Our first night there was also our first night in Orleans (ever) and; frankly; our walk from the hotel to Bourbon Street was a little scary. Dauphine Street is dark as is the connector street to Bourbon Street (St. Louis). As the evenings went on; it became much less so and everyone we passed or came across seemed pretty friendly and normal. I'm not sure I would have been comfortable walking around too late when the crowds went down but I guess that would be the case in any city.Overall; I'm glad we stayed in the French Quarter ..... definitely worth the money we paid on Priceline!
111969,acraftydiva,12/30/2008,Loved the Dauphine! Spent 2 days prior to a cruise and couldn't be happier with the Dauphine Orleans! The rooms have recently been remodeled and everything was clean and bright. The location could not be better! Just 1 block off Bourbon but with none of the noise! The complimentary breakfast was a great way to start the day. The staff was eager to help in any way they could. Would definitely recommend this hotel!
111969,EstiloM,12/08/2008,Good Value A cozy boutique hotel with friendly staff - Don the Bellman is a wonderful resource for info on local restaurants and nightspots. Our room was clean and comfortable with a marble bathroom; however there were a couple of issues:(1) the air-conditioning - we had to turn it down every night; and(2) Our room was located over the parking garage which proved to be a source of undesireable late night noise; with car doors slamming and raucous laughter as revelers returned to the hotel after a night of partying. This took place from approx. 2:00 a.m. - 5:00 a.m. (note: this occurred on the weekend; Friday and Saturday night; we were not disturbed by late noise during the week). If you're a light sleeper; be sure to request a room that does not face the parking garage.Renovation of the hotel is almost complete. The final upgrade will be the elevators; which are in dire need of a makeover. Amenities include a swimming pool and fitness center; replete with eliptical and cycling equipment however; there is only one treadmill; and it was in high demand during our stay. Complimentary breakfast is served daily and although the menu is limited; it included fresh fruit which was a plus. In addition; the hotel has two lovely courtyards; a great place to enjoy a cup of coffee or do some reading.In spite of the minor issues mentioned previously; we found the Dauphine Orleans to be a good value.
111969,GracieTess,11/18/2008,Great Location My husband and I go to New Orleans every November and meet 15-20 friends to celebrate birthdays!! We have stayed at various hotels in the French Quarter and found the Dauphine to be great. Our room was clean; had a small balcony overlooking Dauphine; and the hotel has the cutest little courtyard perfect for morning coffee. It was a little noisy but that is the norm in the French Quarter. Staff was friendly and the hotel is in a terrific location for walking about the city. Will stay there again!
111969,Maenad1,11/17/2008,Wonderful boutique hotel We didn't choose this hotel for ourselves -- it was booked by the American Heart Association; at whose convention my husband was working. I flew down to join him. My husband stayed here for six nights; I stayed there for one night.From the moment I arrived; I was very impressed. I took the airport shuttle; it pulled up in front of the hotel; and before I could even get out of the van; the Dauphine bellman was at the curb; welcoming me to the hotel and taking my luggage. He was so friendly and pointed out all the amenities of the hotel (pool; breakfast area; fitness room; courtyards; etc.) while taking my suitcase upstairs. He gave me several recommendations for dining and going out to hear a band; he even called me back after he left the room to mention one more recommendation. That's what I call excellent service! The people at the front desk were friendly and helpful as well.We stayed in room 104; which is an upstairs room in an area by itself overlooking a courtyard. It's a beautiful; large room with an exposed brick wall; a gallery; shutters over the windows; French doors -- everything you'd imagine when you think French Quarter boutique hotel. There was even a flat screen TV; wet bar and fridge. The landscaping around the room was lush and tropical; and the peeling paint on some of the buildings only added to the charm.The next morning was lovely -- a beautiful sunny day in the '70s. I was sitting outside in the courtyard by the pool eating a waffle with strawberries; sipping a cup of tea -- life doesn't get much better than that. This is a great location for a hotel -- on Dauphine Street; with a few bars (including a 24-hour one) and little stores nearby; yet far enough (one block) from Bourbon Street to escape that noise. Easy walking distance to everything in the French Quarter.A few small quibbles: The king bed with its foam mattress toppper was a bit squishy; and the sheets were kind of scratchy (and why don't they tuck the bottom sheet under the mattress here; or use fitted sheets?). There were no washcloths in the bathroom; and the bathroom; while nicely outfitted with a jacuzzi tub; didn't have a proper stand-up shower -- you had to sit in the tub and spray yourself with the hose attachment. Also; there was no clock of any kind nor drinking glasses in the bathroom.These minor inconveniences; however; did not take away from my enjoyment of the property; and I would have loved to stay on a few more days; but the hotel wanted to charge a ridiculous rate ($180/night) to extend our stay; when it had already given the AHA a rate of $94 per night. So we transferred to the Omni Royal Orleans; just two blocks away; which I've also reviewed.In short; I would love to stay at the Dauphine Orleans again; if I could get a good deal. If you're looking for French Quarter shabby chic charm; and you can get this hotel for $120/night or less; it's absolutely worth it.
111969,julony,11/03/2008,Suprisingly quiet for the French Quarter The Dauphine Orleans is an oasis of tranquility; given its proximity to Bourbon Street. The staff could not have been more friendly or helpful; the rooms were large and the beds super-comfortable. There is no restaurant as such but the complementary buffet breakfast was perfectly adequate. In any case; who dines in a hotel in New Orleans? On the other hand; the bar puts to shame many of its competitors; both in terms of value for money ambience and elegance of decor. And how nice to see bar staff that are friendly and competent. Add to this free access to the Internet and you can see why the Dauphine is so busy.
111969,nickey7194,10/30/2008,Great location; great room; great people... We booked a last minute getaway to New Orleans and found the Dauphine to be simple but elegant. We stayed on the second floor in a deluxe king-bed room which was perfect. The only con was the view of the garage but if you ask for a courtyard view I am sure they may oblige. It is one block from Bourbon St. and about six from Decatur St. and Jackson Square. Each staff member from front desk to security was very pleasant; all quality employees. Price was a bit steep but the accomodations and perks made it very worth while. We will return in the future...
111969,tabbikat2219,10/01/2008,Hated The Hotel They Even Had Us Arrested For Talking To Loud When we arrived the hotel was dirty and the rooms were not up to the standards in the pictures or as promised. We had to ask each day for our room to be cleaned housekeeping complained they didnt have any towels to do so. On our second night there after returning from dinner we came back and there were other ppls possessions on our balcony and cameras missing from our room. We called the desk they called the police who wouldnt even write a reoprt. So we emailed a complaint to the manager since he never was available. That same night as we packed to leave we had our balcony open one of us was out on it the other in the bathroom. We were talking back and forth. Security came to our room and said we were being to loud we apologized. 5 minutes later sherriffs showed up took us put in our nightgowns and arrested us for disturbing the peace. After a hellacious nightmare of 20 ours long we returned to gather out belongings which the hotel had thrown into garbage bags to find our money missing. They offered to call the police again. DO NOT STAY AT THIS HOTEL. We are two women in our thirtys who were doing nothing wrong but made a complaint and they took revenge on us.
111969,ChillyMutt,08/27/2008,Nice Hotel Nice hotel and friendly staff. Room was nice and recently renovated. Paid $79/nt.
111969,visionquest61,08/12/2008,Great value for a lovely hotel After reading trip advisor notes; chose Dauphine Orleans. If first impressions are accruate the hotel should have been a dive. We drove up; waited in the car for 10 minutes; while watching the porter carry on a laughing conversation with someone else while glancing several times at us in the car. After the 10 plus minutes; he causually walked to the car to ask if we were checking in. The check in clerk apologized; provided us with free drink coupons for anything in the full bar. The rooms were very pleasant; clean and comfy. A King size bed for 80 bucks. The clerk also gave us a flyer for a 10% discount at the Oceana Grill on Conti (excellent food!) The bar was cute and charming. The pool was very clean. Continental breakfast was excellent (fresh fruit and make your own waffles). Would stay again and hopefully the car porter will not be working there! You could also park there while visiting New Orleans.
111969,jimmycyzinski,08/03/2008,The Dauphine Orleans is Fantastic! DO 5
111969,thebeerhunter,08/01/2008,Nice hotel; a couple of problems related to renovations... inside the May Bailey bar
111969,sdsansky,07/23/2008,Great Price; Location Without Noise of Bourbon Street We booked our stay to include airfare and hotel for 4 nights at the Dauphine Orleans through Bookit.com at a great price.As with all other guests our room rate included 2 complimentary cocktails in May Baileys; continental breakfast and USA Today each day.Check-in: Fast and easy. The person who checked us in was quite nice. Our room keys came in a little pouch that opened up to a map of the French Quarter which was very handy.Our room: We had a king room on the 4th floor. The room was clean and simply decorated to our tastes. Flat screen LG TV mounted to the wall across from the bed; free wired or wireless internet access. The bed and pillows were VERY comfortable. Our room faced another building but that was ok. We weren't there to look out the window. The bathroom was clean and had extra towels; washclothes; bath products and a bath robe.There was minimal drawer space in the room so keep that in mind; you will need to hang most things up and may need more hangars. We were ok as we were not doing anything too dressy so it wasn't an issue.The internet access worked but was a bit slow. That was ok for the most part as it was free and wireless.There was an inroom coffee maker which we didn't utilize.The A/C was perfect for us; the bedding was clean our room was done up each day. No problem with our comfort in the room.The Breakfast: I have read mixed reviews of the breakfast. I agree with them. It was included so we did eat at it 3 of the 4 days. The breakfast room was always clean and there were more than enough tables. I think I counted seats for at least 25 people; plus more tables under umbrellas right outside the door by the pool. The food was what you expect for a free continental. You could make your own waffles out of batter (not frozen). Fresh cut fruit; really good mint tea and coffee was good. Ass't breads for toasting; cereal. Was supposed to be yogurt but it was never stocked when I went. I think that the breakfast attendant DOES stock and restock unlike what other reviewers have said; but the food is kind of all on top of each other in one little spot I think it was just as hard for her to stock as it was for us to get to the food. You were kind of on top of each other as you made toast and someone reached for cereal etc. The common areas: Far and away the worst part of the hotel was the elevators. They worked but are in a poor state-the wood paneling is coming off the interior; the floor tiles are cracked; they are dirty and the feel like they may be on their last legs. We never got stuck or anything but I always breathed a sigh of relief that we didn't. As they are redoing the hotel I hope the elevators are part of it. The hallway on our floor was always clean; quite and well lit. The lobby was small-as others have said. It was clean and pretty and it was a lobby. Who cares if it isn't a hot spot to hang out in? If you are going all the way to New Orleans to hang out in a hotel lobby that is your first problem!Swimming Pool-we never got around to using it but it was always clean; stocked with fluffy towels and it looked inviting to me. Just couldn't fit it in.May Baileys-We went for our free drinks; it looked like we had just missed a happy hour with cheese and some hot food. The bartender was very friendly; the mixed drink was great and my husband liked the Abita beer which is local. As some places are pricey for drinks it was nice to have one on them.We did not use the parking garage; but I am sure it was fine.Location: We were around the corner from the heart of Bourbon Street. We never heard a thing though. The hotel was extremely quiet and that was great for sleeping in. We were a 1 minute walk to Bourbon; a 10 minute walk to Canal Street or St. Charles. Very centrally located.This is a boutique style hotel so if you are looking for the sameness of a Marriott or other chain this isn't for you. (Don't get me wrong; I stay in Marriotts all the time but a city like New Orleans deserves something a little different) If you need room service and a big lavish lobby look elsewhere. If you want a quiet spot that is pretty and comfortable after a long day touring or a long night drinking then the Dauphine Orleans is a great spot for you.I was pleased with the hotel and would recommend it again!
111969,LouiseAl,07/12/2008,A great place to stay Pool at Dauphine Orleans Hotel
111969,radiowitch,06/28/2008,Wonderful Experience at the Dauphine Orleans I visited New Orleans for two separate trips in June of 2008 and stayed at two different hotels in the French Quarter. I've visited this city numerous times pre- and post-Katrina; including this hotel. I stayed in Room 238 for my second trip this month; which is located across the street from the main hotel in the Hermann House buildings/courtyard. I have no complaints whatsoever about this room or my stay at the hotel; which is saying a lot for me. This room is equipped with a fantastic king-size Tempurpedic bed; exposed brick walls; marble countertops; a refrigerator (a big perk in this city with its fabulous restaurants); and a double-headed shower/tub with a jacuzzi. The room smelled fine and was extremely clean. There was great; consistent water pressure and plenty of hot water; both important. There is a daily afternoon tea and full fitness center in the main building area; and we received complimentary welcoming cocktails for the on-site bar (May Bailey's); and all of these were enjoyable. We did not partake of the included continental breakfasts at the hotel; as we were out at some of my preferred morning eateries instead. The staff allowed us an early check-in upon our arrival; which isn't typical of my experiences in New Orleans. I was advised of some construction/renovation going on; but didn't see or hear anything to that effect in the main areas or near our room. Our departure was marred a bit by the airport shuttle leaving without us (!!) but the hotel did its best to rectify the situation. My advice is to skip the now-iffy shuttle and take a taxi; which showed up in less than two minutes and cost the same based on two people ($28 total plus tip). The Dauphine Orleans' location is not as central as some of my other preferred French Quarter hotels; but it is still within a few blocks of everything...it just depends on what the everything is that you want. It's a block away from Bourbon Street; and a few blocks from Jackson Square. Overall; my experience at the Dauphine Orleans this time around was very positive; and I would stay here again.
111969,Infinityimage18,06/24/2008,Loved the Dauphine! Great room Great price! view from hotel room window
111969,2floridians,05/23/2008,Great find! Front of the hotel
111969,king20462000,05/11/2008,Nice Butt The hotel and staff were very nice. Nevertheless the last thing you want to hear at 5:00am is the staff taking out the garbage it sounded 20 min. like a train wreck every morning. Don't stay on the side with the parking garge view the noise is constent. I party with the best and go to bed at 3:00 3:30 or at least I tried. This does not even count the construction that starts at 8:00am every morning.
111969,viatie73,04/30/2008,Totally overrated - don't bother! I booked this hotel based on all of the positive reviews I found on tripadvisor and I was very disappointed. The first room they put us in had dirty; damp carpet and smelled of mildew. They did move us to a premium room at no extra cost; but the premium room was simply a bigger room with slightly updated carpet and the same outdated furnishings and dingy linens. The front desk staff was decent and the pool area was pleasant; but everything else was just really bad. Both elevators broke down while we were there and the breakfast was terrible. All of the food was tasteless and cheap and they served it all on paper plates and with plastic silverware. Don't bother - there are a lot better options in New Orleans!
111969,TravelGirrrl,04/30/2008,Great place to stay I stayed here with a girl friend during spring break when I was in college. It was a very nice room and good friendly staff. The location was wonderful. Right in the Quarter. Love the location and the Hotel.
111969,je23,04/27/2008,Run; don't walk; away from this place Arguably; one of the worst hotels I've ever stayed in in my entire liife. 1 cockroach in the room; a TV remote gone missing; a leaky (and loud) A/C unit that leaked water all over the bathroom floor; an elevator that should be condemned; a desk staff that is amazingly unhelpful and unremorseful; an amazingly dingy room; the weakest hair-dryer ever assembled.It's not just us -- every time we get into the elevator; we hear tales of other complaints (no phone in one room; light bulbs out).Trust me - this is NOT 3.5 stars.
111969,CarolynIthaca,04/26/2008,Great place Based on previous reviews; we were nervous about staying here; but some were really good and we found that most hotels had about the same overall rating - some good some bad; yada yada.Also; we figured that most hotels in the french quarter had been affected by Katrina and would be dingy and water damaged. This was not at all the case. We learned that Katrina flooding landlocked the french quarter but it didn't flood; so the buildings were not damaged there.We found the staff to be welcoming (not effusive; but polite; professional and very helpful). The small courtyard was lovely (weather was unseasonably cold for us to use the pool. And we were lucky and bold enough to ask for a newly rennovated room They gladly switched us from the second floor to 417 in the main building.It was lovely - everything brand new; bedding; furniture; flat screen tv. Soft towels; a robe and comfy beds. We never used the coffee maker (a pod style 2 cuper) because the coffee at breakfast (available 6:30 to 11) was delish strong. Breakfast was simple so we made peanut butter and jelly sandwiches. They also had hard boiled eggs; croissants; juice and sometimes belgian waffles. Free wireless connection was powerful easy to use. Guest computer in the lobby is connected to the office printer and the staff gladly retrieved maps tickets we needed to print.We used the in room safe for our valubles; even our laptops. One Macbook and a 15 dell lattitude which I was able to gently cram in after removing the battery. Honestly; I did not get the feeling we needed to use the safe; but well; just to be safe; we did.We highly recommend it and will return.Also a tip: We rented bikes instead of a car and were very happy about that decision. The traffic in the French Quarter (esp in the evening) is miserable. Getting bikes into the elevator and the room was a tight squeeze but better and far cheaper than dealing with parking. Lots of cyclists in New Orleans - very few seem to follow rules of the road. We highly recommend Michael's Bicycles on Frenchman. It's walking distance from the hotel; bikes were worn but in great shape; staff was informative friendly. Note they are closed on Weds.
111969,eroc38,04/09/2008,Very Good Lodging and Location We recently returned from New Orleans and enjoyed our stay at Dauphine. Here are a few of the key pluses for the hotel:1) Location!!! One block over from Bourbon. This made it nice and easy to go back and change clothes or shoes; take a quick rest; open the window to hear the music.2) Amenities!! Flatscreen LCD TVs; newly remodeled rooms; beautiful bathroom; and terrific Air Conditioning (trust me this is needed!).3) One minute walk to our new favorite restaurant on the planet (no joke)! Make sure you stop at Jager-Haus which is located on Conti in between Bourbon and Dauphine. It is the most authentic German food and the beer selection there is really eclectic compared to the Miller and Bud that you have to drink on Bourbon. A nice change of pace from the Gumbo and Cajun. Check out my review on this restaurant. We were so thuroughly impressed by it!4) Service at the front desk was OK; but the help in the garage (hailing taxis; setting up tours; making recommendations); was second to none!This is a solid pick when in the French Quarter; close enough to everything; but removed just enough not to have to deal with all of the drunk noise at 3:00 in the morning! We slept like babies and you will too! OH; the price was terrific too!
111969,jcame54250,03/31/2008,Loved the Dauphine Orleans I'm so glad I found this hotel! My husband and I just returned from a 5 night stay and we will definitely return. Staff was friendly and efficient. Several small problems were fixed immediately. We got free drink vouchers for May Baileys Pub. There is free internet access in the lobby and I was told that WiFi will be available soon. We had a standard king room that felt spacious and was immaculately clean. Mattress was VERY comfortable. Bathroom was marbled with a full tub and strong shower. Full continental breakfast is served in a cafe area downstairs or you can eat in the courtyard under an umbrella. Very quiet at night.
111969,KayNYC,01/20/2008,Plans to return Our room
111969,smithtk,01/20/2008,My favorite place to stay in NOLA The Dauphine Orleans is my favorite place to stay in NOLA. I have tried different hotels the last couple of trips I have taken and have wished I had just stuck with the Dauphine. I have only stayed in the rooms in the courtyard across the street from the main building and they are fantastic. It feels private; looks beautiful; and is quiet although it is only a block from Bourbon Street. The only reason I did not rate the hotel as excellent is that we have had wet carpet from a plumbing leak in the past - older building with some issues. We tolerated the problem because we love the place; but others might not.
111969,macwacks,12/13/2007,Good value; Euro style in the French Quarter Breakfast in courtyard
111969,metnav87,12/05/2007,Awesome Hotel when you factor it all in. I stayed here the night of Dec 1; 07. I made reservations over the phone and got a two double bed room for 63$. Upon arrival I was pleasantly surprised. The staff was extremely courteous and friendly.. Check in was a breeze with no problems. I did get a bit of a surprise; hotel parking is $28 a day. But it is very convenient to the hotel. The room was very clean but the room was very lived in. The carpet and walls could stand to be redone. The bathroom was very nice with a full tub and updated fixtures. The hotel location is perfect if you are in town for the french quarter; it is only one block to bourbon street. I was there for a saints game and the superdome was only about a 25 minute walk. In conclusion when you consider several things...The LocationThe condition of all the hotels in that areaThe priceand the staff; this hotel is the best in my opinion. I would recommend it for most anyone.
111969,Crykyt,11/23/2007,Bartender was a TRIP! My husband and I just returned from a four day stay in NOLA; the third night being at the Dauphine Orleans. The shuttle was going to pick us up at 5:40 am; so we spent the later evening in our room; which was EXTREMELY comfortable with a Tempur-pedic bed. The free cocktail at the hotel bar was hysterical; as the bartender; who apparently got called in on his day off; was the surliest guy with a smile on his face I ever met. He spent the entire time we were there complaining to the patrons how he got called in; didn't want to be there; and was closing at 8pm; depsite the fact I overheard hotel staff saying the bar was open til midnight. He did it all with a smile on his face. Those who didn't walk out; treated it like a show. The one working elevator didn't go up from the first ffloor; unless domeone on a higher level came down.... After three days of constant walking the French Quarter; walking up four flights was not too fun; as my thighs were the only thing that weren't hurting :) Regardless; I would definately stay here again and would definately reccommend this hotel to others. If I had paid an additional $75; I would have been happy with the room quality and the staff at the front desk's service.
111969,foxydot,11/20/2007,Cute and quirky! My partner and I had one day in the Quarter before my flight left the next morning (early) so we decided to stay in the Quarter to optimize our time. The hotel staff was friendly and on top of things (in the usual relaxed NOLA way); and our room appeared to be recently renovated. It was a small room; as most of the rooms in these older buildings are; but well appointed and comfortable. The only problem we had was that my partner and I are conditioned to sleeping with a fan on for white noise; and we couldn't work out how to make the fan run without the A/C on; which made it very chilly! After an evening on Bourbon St. it was too much for our exhausted brains! The price was right; the location was fantastic and it made everything so simple.
111969,happytraveller444,11/19/2007,Very disappointing I went on holiday to the USA over the last 2 weeks; staying at 3 seperate hotels; and can honestly say this is the worst. It is one of the worst I have stayed in anywhere.The room was small and ill-appointed; with no bath tub; and a coffee maker which did not work. My husband is handicapped; and was offered a wheelchair on the first night; but this was taken away from us after that. It was also very difficult for him to get into the bar; but that did not matter so much as it seemed to close at approximately 10pm. The final straw was when I found a cockroach in the room - this must be one of the dirtiest places in the USA!
111969,nurse1sue,11/17/2007,wonderful stay our room
111969,Grasshopper74,11/13/2007,Awesome place to stay. You cannot beat the location. If you are looking to experience the French Quarter; this is a great choice. If you get a balcony room; expect some street noise late at night; but to me the balcony is worth it. I was pleasantly surprised by the professional and courteous staff...that can be hard to come by in downtown New Orleans. Also; this hotel has several great courtyards which are attractions in and of themselves. I really enjoyed my stay. Every time I go to New Orleans in the future I will be checking rates here.
111969,wownola,11/07/2007,Wouldn't Stay the Night We booked through Orbitz a King or Two Double Room. When we arrived; despite assurances there would be a King room; there was not. As that was not a guarantee; we accepted the room; until we saw it. It was a two star at best. The beds were 30 years old with yellow linens (using the term broadly). There was a nonexistent balcony which overlooked the parking garage. The bathroom was clean but tiny. We were with another couple and all agreed within 5 minutes that we could not stay. We immediately checked out and proceeded to another hotel which was much much much better. I know there must be better rooms in that hotel but you had better reserve the best.
111969,luckybonmar,10/29/2007,disappointment I visited with in-laws fom Holland. First trip to NOLA for them; many for me. I reserved a handicap assessible room 3 weeks in advance. I was told by the reservationist I would have 2 King deluxe rooms. The`rate` was good; so I booked. When I arrived; the rooms were in the patio side. Stairs; no way to get there in a wheelchair. Offered another room off pool and again; 2 steps. I asked why I did not have a handicap room and they said they have one; and it was reserved. The desk clerk acted like 'I had a problem' so deal with it. Not very friendly. Finally; was put in the handicap assessible room on second floor. The bathroom was modified to be a handicap bathroom; but was in really sad shape. No shower chair; the bar to get off the toilet are so close it was immpossible to lift yourself off. The floor was dirty. I put the do not disturb sign on the door as I was bathing the wheelchair bound friend; but took the sign down when we left to go for lunch. When we came back to the room hours later; it had not been cleaned; no clean towels. There was coffee and cups; but no coffee maker. At 8:30 am each day the noise in the room was awful. Sounded like we were above the laundry room and the washers were loaded unevenly. The banging shook the room. All in all the stay was not good. The lady in the coffee shop was irritated when someone would ask for cups or milk. I would not stay there again.
111969,JFKSNA,10/28/2007,Unique and Sweet I needed to be in New Orleans for a conference and then decided to add on a few extra days with my husband to celebrate our 20th anniversary. Our room was in the Dauphine Patio area; which is actually across the street from the main office and lobby. The rooms are not spacious; but they are sweet and private. We had a room on the second floor (i.e.; no elevators) with french doors that opened out to the common balcony. Very nice courtyard for guests to share. Positive comments: Old New Orleans; jacuzzi bathtub; private; nice bed; continental breakfast; free internet and wireless access in lobby; helpful staff; great on-property; non-Bourbon Street bar - May Bailey's. Not so positive: Couldn't get an exact answer on internet in my room (ranging from $1.00 per minute for usage to no); no room service; cheap paper products (i.e.; toilet paper and tissues simply tear off in my hand); small size of room. I suspect there are larger rooms at the Dauphine; but since I booked a mere two weeks before arrival; I had to take what was still available. The location is great if you want to be near Bourbon Street; as it is only one block away and except for Saturday night; we really couldn't hear a lot of the action once we were ensconced in our room. Definitely worth it for the cost. NOT for those who are more comfortable with standard accommodations that are offered at Marriott; Omni; etc. ABSOLUTELY for those who are looking for something a little different than what a chain property would offer. Definitely try to get a room that does NOT overlook the main street.
111969,itrevino,10/23/2007,Love this Hotel - Traveler from Houston ; Tx. The Dauphine Orleans was recommended by a co-worker; I book a room in hopes that I would be as pleased as he was. David the front desk clerk was very busy; yet very personable and pleasant. Our room was very nice; and clean. The beds are awesome; the bath room was small but the over all experience was at the hotel was great. Parking was expensive; but everything was within walking distance and we did not need to take our car anywhere. I will stay there again on my next trip to New Orleans.
111969,MargaritaMom2007,10/14/2007,The Dauphine Orleans was a lovely surprise After booking our trip; I happened to read the review about falling ceiling tiles; bad plumbing; etc and went into a complete panic. When we arrived; we were very happy with our choice - it is a lovely; small; boutique hotel (we like waking up knowing what city we are in - unlike the Ritz Carlton or a Marriott or any one of those big places where you can't tell where you are because they all look the same!) in a great location - near everything; but away from the craziness of Bourbon Street.Our King room was large; light and immaculately clean. The bathroom was sparkling marble and mirror - and completely functioning. Breakfast wasn't amazing; but was certainly acceptable ... especially if you have an early morning tour. Fresh fruit; yogurt; hot and cold cereals; all sorts of breads and pastries - even a waffle machine! Everyone from the front desk staff to housekeeping was pleasant and very accommodating; I find it hard to believe that they were unresponsive to problems and complaints. In fact; administrative staff was very visible and I would not have hesitated to speak up if we'd had a problem. Go to New Orleans - they need us there! Stay at the Dauphine Orleans and be sure to stop in at May Bailey's for a late night cocktail - it's a delightful spot!
111969,Ilse1959,10/09/2007,Average accommodations Dauphine Orleans Hotel 7/2007When I think of Dauphine Orleans Hotel I think average accommodations. Our room was clean and the linen was of good quality. The staff was hit or miss. We were told that a bottle of Champagne would be delivered to our room in honor of celebrating my husbands 50th but it never arrived.The location was great just a very short walk to Bourbon Street. The price through Orbitz was a good deal (Hotel/Air).The breakfast was adequate but they seemed to dissemble the spread early so no sleeping in if you want the breakfast and there is no public bathroom on the main floor where the breakfast is served. There is a bathroom in Mae Bialy鈥檚 the bar lounge that is across from the breakfast area but it doesn鈥檛 open until later than breakfast time. So if you need to use the restroom you have to go back to your room.The pool area is very quaint and a nice place to sit and relax.I would stay at Dauphine Orleans Hotel again I don鈥檛 think there is a better deal in The French Quarter.
111969,mskbare,10/09/2007,Loved the Dauphine Orleans! Room pic
111969,BabsSC,10/02/2007,Great Hotel! I told the front desk staff I would write my version of my stay at this hotel; as I had read so many unflattering reviews. I even created a post on TA I was so worried about my choice.Well; the hotel seems to have put away all the electrical wires; buckets; falling tiles....I saw NO evidence of that anywhere.This is an old building which bring along a few idiocrincies. We were on the 4th floor and had to flush the toilet twice at a time. Didn't ruin my trip!The beds are comfy...my only complaint was that I did not get the balcony room as requested. Was traveling with hubby and my Mom and didn't want to make a big deal out of it. Our view was of the pool which was just fine...The breakfast was great and the staff who runs it are wonderful. You get a few welcome drink next door at May Baleys (sp?). Yeah!Loved our stay and don't worry about this hotel (at least from my point of view).
111969,SushiMartini,08/24/2007,Brrrrr! If you want to stay in a quiet place; yet still be in the middle of everything (and only a block away from Bourbon); I highly recommend the Dauphine Orleans. When we arrived; we were pleasantly suprised to find out that we had been upgraded to a jacuzzi suite (I had requested a courtyard king). When we got to our room; I was impressed with how nice it was. The suite had a very comfortable king-size memory foam mattress. The jacuzzi room had a lighted vanity--perfect for getting ready for nighttime activities. The actual bathroom was not so nice--it could have been cleaner but then again the building is very old. I will say the maid service was pretty spotty; and I had to steal some toilet paper from the maid cart since they never gave us any refills. I had one; well two; major complaints about this hotel. 1) Cold showers. The hot water heater did not do its job. It was hard to enjoy the tepid temperature of the jacuzzi; and every morning I had to face the prospect of a cold shower. I complained numerous times at the front desk; yet nothing was ever done. 2) The chain inside the toilet broke; and we asked them to fix that as well. Again; nothing was done and we had to rig it with a staple out of a matchbook. Overall; I would recommend the Dauphine Orleans because it is a good value. If you are lucky; you won't have any problems; and you'll be glad you stayed. Would I stay there again? Well; the Hotel Monteleone is a just few blocks away and it's right next to Dickie Brennan's Steakhouse. Plus; they have a rotating bar.
111969,furtwo,08/14/2007,housekeeping is fantastic my husband and i were looking for a hotel that would make us feel at home; relaxed and not rushed. This was the hotel. They served a great breakfast each morning. The housekeeping staff was very friendly. Our check in and check out was very relaxed and not hurried as in some hotels with the check out deadline. Everyone on the housekeeping staff was absolutely great!
111969,CajunTraveler7,08/14/2007,Very Disappointed We just returned from a weekend getaway to New Orleans. We chose the Dauphine Orleans Hotel. We had stayed there before Hurricane Katrina in a beautiful; newly decorated new room.After being told there would be no refunds...We arrived to a lobby with ceiling tiles falling down; extension cords for box fans wired through the air conditioner vents; dirty room with blotched ceilings that were poorly patched; dirty floor in bathroom; ice bucket not emptied; coffee not supplied and poor air conditioning.Upon speaking with other guests; we found a couple that had changed rooms twice in one stay due to faulty air conditioning.I understand what New Orleans went through for the hurricane; however; if a hotel is not prepared to open completely renovated they should not open at all. This gives a poor idea of progress being made in New Orleans; which is not fair because many establishments have been successful.We will return to our beloved New Orleans; but not the Dauphine Orleans.
111969,Judarell,08/12/2007,Not Bad. The hotel is in an ideal location; a few walking blocks from Bourbon St; just away enough from the action to have a good night's sleep. The lobby is small yet welcoming; and staff was very friendly. Bell hop went out of his way to have a taxi wait for us that was scheduled to take us back to the airport. The room we had faced a brick wall; so there was no sunlight at all. Unfortunately there were no other rooms available that weekend to upgrade to. The room itself was very small but it suited our needs; which was basically to have a clean place to relax and to sleep. I would probably stay in a nicer hotel next time; but for the price it was okay.
111969,geddon22,07/26/2007,Charming Hotel Red brick in our bedroom
111969,fotodude,07/19/2007,Great Price Through Travelocity TURN-ONS: Price (fantastic deal w/airfare on Travelocity); location (quiet; safe area one block from Bourbon Street); fairly large clean room w/partial view; comfortable beds (TempurPedic but not the foam type - these were still very comfy); beautiful marble bathroom; good (free) continental breakfast; robes; complimentary champagne for our wedding anniversary (a very nice touch); the shower water is filtered; beautiful bar (May Baily's) w/great bartender and free drink coupon given at check-in; hot tub available across the street.TURN-OFFS: Tiny lobby; small pool (normal for FQ hotels); small courtyards; has a FQ vibe but everything looks worn out and shabby rather than authentic FQ patina; one day our room wasn't cleaned; although supervised by a valet attendant; the elevators to rooms are located in the parking garage open to the street (possible security hazard although we experienced no problems); our air conditioner dripped onto our carpet (not a biggie though); no exhaust fan or circulation in the bathroom; the room had only one painting and a mirror in the living space - a couple more art pieces would dramatically improve the look and feel. We had to call the desk to find out how to turn on the shower.When we stay in the FQ; we expect a FQ hotel to have that FQ feel and patina. We enjoyed our stay at the Dauphine Orleans but it was definitely several steps down from the Maison Dupuy (our favorite.) Considering the great deal we found w/airfare from Travelocity; it was well worth the few shortcoming of the hotel. Would we recommend the Dauphine Orleans? Sure; as long as one understands that this is an old historic FQ hotel and that it (like all others) has some shortcomings.
111969,teeny78,07/10/2007,great location and that's mostly it... we stayed at the dauphine because of a great deal we found on travelocity. i went to tripadvisor to check out other reviews and i must say i was a bit concerned...but for these reasons i decided to submit a review.location: this was our main draw. the location was great! you're one block away from bourbon street and it is not noisy at all.staff: the guy who checked us in was not friendly - he acted like he was performing an unpleasant chore and had a bad attitude. however; everyone else was friendly. i especially loved our housekeeper - she was very sweet and was the only who really wanted to make our stay there worthwhile.rooms: our room was huge (i still think we got the wrong room but that's not something to complain about!)...it was outdated and dark with a lovely view of a roof. if anything i thought the room was average and it's not like i was expecting the ritz. i did not have any problems with the beds - the mattress was comfy and i slept very well. our bathroom was pretty big and here's where we find my biggest complain: the water. it's soft water and it's awful and it feels like the soap and conditioner has not washed out! one thing that was a pleasant surprise was their bath products - they smelled super good!breakfast: the first morning the breakfast was ok...nothing extraordinary. however the second morning; i had some milk and it was bad. i couldn't believe they were serving spoiled milk! that pretty much ruined my desire for touching anything else there.overall i would definitely stay there again (especially bc of the location)....i mean it is nola and it's not like you're going to stay in your room for very long. the room was decent and not a deal breaker.also if you're looking for something good to eat after coming back from bourbon stop at deja vu. it will surely satisfy your cravings after drinking all those hurricanes!
111969,miffycalifornia,07/05/2007,Convenient location; old rooms and bad service by 1 single guy I stayed at the Dauphine Orleans Hotel because of the generally good reviews I read on Orbitz; TripAdvisor etc. The location is great; smack right in the middle of the French Quarter; though the hotel is old and not gitzy; it is kept tidy and relatively clean. The French Quarter's known for its old buildings; so I took it in my stride when the bottom of the toilet's cracked and exposing some weird colorations.The porter's are friendly; manager's are fine; but I have a bad experience with a young guy behind the desk. Approaching him for help to look up my delayed flight time is met with reluctance and eventually no help. It was very bad attitude and I wonder why he's there.
111969,VLSchaap,06/26/2007,Loved it! The Dauphine Orleans was a wonderful hotel. It was very charming; and showed the culture of New Orleans; without being outdated. The beds are incredibly comfortable. The breakfast is amazing for Continental. The welcome cocktail is great. Get the hurricane here; because the ones on Bourbon Street are Kool-Aid compared to the lounge. The one minor problem we had was resolved quickly. The staff bent over backwards to accommodate any request we had. It's location is it's strongest selling point...right in the middle of everything; close to Bourbon St.; but NO NOISE!! Just amazing.
111969,WINolagirl,05/27/2007,50/50 I would give this hotel a good review for the most part. There were things I loved and things that really need improvement. When I entered the room I was very disappointed. It was dark and the carpeting was very dirty and sticky. Bedding could be updated. The elevator was filthy and really needed a good cleaning. Now for the good. They have Temperpedic mattesses on the beds. It just does not get much better than that. Also loved the bar. Great bartenders and wonderful atmosphere. People staying at the hotel were also very nice and friendly. I miss the mural in the garage and breakfast room. I think it was a big mistake to paint over them.
111969,clyman,04/07/2007,Nice hotel; nice staff; nice cat My second stay at this hotel was even better than the first. Excellent location; clean rooms; great beds; good expanded continental breakfast. This small hotel has been remodeled and is much improved. The baths are lovely; room was large; courtyard very attractive. Housekeeping was good and services fast; friendly; and attentive to all our requests; including cabs. This is an old hotel and not perfect; this IS the French Quarter; but for the money and location; I wlill continue to stay here when in NOLA. I love breakfast and snacks at the Deja Vu. It is not trouristy and can be loud and funky; a local hangout that allows smoking as it is a bar open 24/7. Almost next door is the Louisianna Bistro; great for dinner. You are very close to finest old and new restaurants and one block from Bourbon St. The only drawback for the particular room we stayed in was that the bathroom fan did not work; no biggie; but an alert to perfectionists. We loved the little friendly cat who appears to live on the premises at street level; not in the room area if you are concerned; just hanging out at the lobby and parking area. Staff loves her and it's that kind of place. I highy recommend this hotel for a comfortable unpretentious stay.
111969,CMW3333,04/02/2007,Charming and Wonderful! I just got back from a fantastic week-end in New Orleans and loved the Dauphine. I stayed in room 110 which was like having my own cottage with front porch. It was in the courtyard which was so pleasant. My friend stayed in room 104 which was also in the courtyard; except up a flight of steps and smaller room- but with a fantastic bathroom. The staff were friendly and helpful and you can't beat the location.
111969,title63dick,02/19/2007,In a word....dump. Stayed at Duphine during Mardi Gras 2007; booked through Orbitz. I've stayed in many hotels in Nawlins this has been the worst. Elevator would get stuck; it was a roll of the dice if you had hot water in the shower and even then the water pressure was very low; we were on our own getting a cab; took forever to check our luggage then when we came back to get our luggage they just sent us to a closet to retrieve our own! Room was small and the bathroom too. I've stayed in nicer motel 6's. There are many better places to stay.
111969,NomadRose,01/22/2007,Good location; good value for the money Having read the previous TripAdvisor reveiews; we didn't know what to expect. However; we found the hotel to be well worth the money. The location could not have been better; we had a nice room that was clean and well maintained while we were there. Our only issue is that twice we asked the desk attendant to arrange for a taxi for us and twice he failed. As it turned it; it was just a minor annoyance but be sure you make arrangements for your airport transportation in advance.
111969,bamagirlx2006,01/18/2007,No Complaints Here! I had read a few reviews prior to staying at the Dauphine (but after I had already made reservations) and I was a little concerned. However; I was 99.9% satisfied with my stay.The location cannot be beat. One block off Bourbon Street so its close enough to stumble home at the end of the night but still nice and quiet once you are ready to sleep. There is a great little diner (okay...its a bit dark and tacky; especially late at night) right across the street called the Deja Vu; but they do offer delivery and takeout; and I highly recommended the Southwestern eggrolls for those late night munchies!Our room was clean; nicely appointed (I mean; I've stayed in Sheratons and Hiltons that were comparable); and the beds were unbelievably comfortable! The bathroom was marble and as nice as any name-brand hotel I've ever stayed in (and I travel a lot on business). I thought the ice machine was very cute. They had a full size upright freezer in a closet in the hallway; and inside were little baggies of ice (maybe a half gallon in size) stacked on the shelves! It was re-stocked every day; so our makeshift cooler (a large garbage can in our room) stayed nice and full of ice! The only complaint I have; and it was only on one day; was the maid service. Each day; the maid service manager would come by; knock on the door; and check to see that our room had been cleaned to our satisfaction. One day; the maid (who spoke zero English) came by; cleaned the room; took all of our dirty towels; and left no clean towels! And this was the one day the maid service manager didn't stop by. We called down to the front desk; but the towels never came. We finally had to call and fuss a little; but we did finally get clean towels. The maid did put clean sheets on the bed each day which you don't even find in chain hotels these days. Before this trip; I looked and looked for something that would tell me how the French Quarter's atomosphere was since Katrina; and I couldn't find anything! So I will tell anyone who is interested that I found all the clubs and bars and restaurants to be just about back to normal. The crowds were about what I remember for January (me and my girlfriends go to New Orleans every January and have for 8 years in a row now); everything is open; and I saw no effects from Katrina (even in the ride to and from the airport). I also felt safe in the Quarter as the police were standing tall on about every third block or so.I highly recommend the Dauphine!! It ain't the Ritz but for the price and location; it is perfect!
111969,StillThePrettiest,11/28/2006,Well worth it I stayed in the Dauphine last week; during my first visit to New Orleans. We especially loved the courtyard in the 'Patio' side of the premises; and the rooms were large; comfortable and pleasant. Staff were friendly and ready to help; when the heating stopped working on our second evening we were offered a room change; and someone was there within ten minutes to help us move our things. The ample breakfast was also a plus; and the attendant there very friendly. Gorgeous huge soft beds!I'd stay here again.Good: period buildings; friendly staff; central location (but still pretty quiet); large and elegant rooms; robes; facilities; breakfast; parking.Not so good: room slow to be made up upon arrival; and then the next day; parking charges not prohibitive but could be more reasonable; heating stopped working (though problem addressed promptly and satisfactorily without argument; as noted above).
111969,IndianapolisNOLA,11/12/2006,Cool Place to Stay!
111969,Cubzter,11/01/2006,Dauphine Orleans = Jekyll and Hyde The shower with soft water and marginal water pressure
111969,bigyammysammy,10/28/2006,Great Beds We stayed there for a Saints game. The front desk seamed confused and had the wrong price for our room; but they fixed it. Wonderful beds; free breakfast with hot waffles and robes in the room. They also offer a discount for military (call the hotel directly). We plan to stay there again. P.S. afer reading other reviews I was a little worried about security; no one tried to break in and rob us.
111969,ATripAdvisorMember,02/07/2006,Great Place I stayed at Dauphine Orleans Hotel during my vacation in late Aug. We were unable to leave before Katrina hit New Orleans. The hotel staff brought their families to the hotel and weathered out the storm with the guests that where left behind. They where wonder to each and everyone of us! The staff really helped us all during the worst moments of our lives! Thank You!!!
111969,Marie12361,02/07/2006,Watch your wallets! In response to some of the reviews I've seen; just a heads up - my husband and I had our wallets stolen; in the middle of the night; by the staff; WHILE WE WERE IN BED ASLEEP. The hotel manager nor the cops believed us - they made it sound like we just got loaded on Bourbon St. and lost them - but I'll never forget that woman's face that sauntered in and lifted our wallets casually off of the night stands - and I'll never stay there again. Ever.
111969,RUBITH,08/26/2005,Great hotel for the price We loved our stay at the Dauphine. The room was simple; but clean. The courtyard and small pool were a bonus since it was about 100 degrees. What do you expect in August? The staff were nice and accomodating. The hotel is located 1 block from Bourbon Street; so close enough to stumble back to the hotel with ease and far enough not to get the noise. I travelled with 3 other women for a girls weekend out and we felt very safe.We went on two walking tours--the ghost and vampire tour and the cemetary and voodoo tour. Both were ok. Take lots of water and expect hot; hot; hot weather especially on the cemetary tour.Great trip. Would stay at the Dauphine again.
111969,KarenAnnP,08/23/2005,Dead bolt lock does not work!!! We stayed recently for one week on vacation at the Dauphine. Security is a very big issue. On our last night; I was awakened about 6:00am hearing my room door opening. I could see light coming in from the hallway. Scared half to death I froze in bed; soon the light went away...maybe i had coughed or something and scared the person out. When I was able to get up; I looked out the peephole and saw a mans face looking back;his hand was reaching for the door again so I hit the doorknob;he jumped back and took off. Mind you the deadbolt had been locked when I went to bed. Maybe someone has a pass key?? Management was informed; but did not seem too bothered by this. The rest of the stay had been great. Beds were comfortable; gracious staff and wonderful extended breakfast. The stay would have been perfect except for the probable thief. Next time I would stay elsewhere.
111969,in2txtv,08/19/2005,Will you be the next victim? This hotel has a lot of potential; but a few hiccups keep me from recommending it. First and foremost; you should know security does not appear to be a concern here. We never once saw a security guard. Anyone can walk in off the street; hop on an elevator (they're outside; so you don't even have to enter the lobby ... weird setup) and have free access to guest rooms. Crooks apparently know it; too. While we were there; we were told a man walked into one of the rooms and helped himself to some of the guests' belongings. The maids make it easy because they clean multiple rooms at the same time; leaving all the doors wide open. Another problem was the surly front desk staff. They seemed horribly bothered if you asked for anything in person or on the phone. The night clerk was the worst ... I overheard her whining about a pair of guests who had complained because they were placed in a room in need of repairs. She told another employee; I don't have to help them. I don't have to do anything for them. I can just tell them to they need to check out and find some place else to stay. Great. Service with a snarl. Also; the elevators are rickety; as previously mentioned; and they close without warning. There were some pluses. Our room was very nice and modern. It appeared to have been recently redone. (The older rooms are on the same side of the building as the lobby; FWIW.) The water purifier in the bathroom was a nice touch. The best part of staying at the Dauphine; though; is the breakfast. Bernice puts out quite a spread: fruit; pastries; cereal; yogurt; hard-boiled eggs and hot and cold beverages. You can also make your own waffles. Afternoon tea is OK ... hot and cold tea; plus some cheap; store-bought cookies. The pool is nice (and underused); and the workout room has a good mix of equipment ... thought it was a bit outdated. Also; the hotel has recently added free wireless Internet throughout the building. So; if the management addressed the security issues and the sour staff; this hotel could be a really great place to stay. Until then; there are plenty of other options in the French Quarter ...
111969,Scrlet62,08/03/2005,Privacy; French Quarter feel We spent two nights at the Dauphine Orleans in one of the patio king suites with jacuzzi. The atmosphere of the hotel is very French Quarter with the courtyards and old architecture. Our patio suite had exposed brick walls; exposed wooden rafters; brick fireplace/chimney; old French doors; with a king size bed; jacuzzi; walk-in closet; and small refrigerator in the room. There was no shower in our suite; which was a little inconvenient. The bed linens and towels were nicer than average hotel quality; and there were nicer toiletries and coffee in the room. The privacy was great -- we heard NO people except the housekeeping staff in an apparent utility room next door around 10:00 in the morning. The hotel is on Dauphine Street; one block off Bourbon; so is convenient for walking around the French Quarter but quieter than the partying on Bourbon. We did hear some street noise from motorcycles during the night. The staff was nice; valet parking is on-site; there is a small pool; and the courtyards are nicely planted and cared for. The complimentary breakfast was better than chain hotels; with waffles; bagels; fruit; cereal; all kinds of sweet rolls. We had a complimentary drink in May Bailey's Place; and there were light snacks available. There is a 24/7 fitness room and a small library with books that guests may take with them. We enjoyed our stay; we are picky but we like the old historical feel; and we would stay at the Dauphine Orleans again.
111969,tranquilbl,08/01/2005,Very Comfortable I stayed at the Dauphine Orleans July 24-29 with two kids 9 and 8 and my mother. The hotel is very accomdating for kids. There is a video game console at an extra charge. Breakfast in the morning was good with waffels; coffee; pasteries; fruit; boiled eggs; and Juice. It was very nice. The breakfast room is a bit small but if you ate early you could get a table. The Swimming pool was small but refreshing and the kids swam there everyday and loved it. We saw many families at the hotel. The staff was very kind and helpful. The rooms were clean and the maids did a great job. The bathrooms look like they were updated recently and were pretty with Marble. This is not really a luxuary resort or a budget hotel but it is somewhat in the middle it has a lot of perks and is in the french quarter. I would recommend to anyone especially with families to stay here. It is also close to the street cars and the wax musem.
111969,ATripAdvisorMember,07/30/2005,Great Place to Stay The Dauphine Orleans Hotel is the perfect place to stay when visiting New Orleans. It is just one block away from Bourbon Street but very quiet. It is also in walking distance from everything - Canal Street; Harrah's; the Riverwalk; French Market; etc.The staff is friendly and attentive. However - it took awhile for the room to be cleaned. We would leave in the morning to walk around and would come back around noon to find the room had not be cleaned. The room itself was nice but showed it's age. The furniture looked like a dated Marriott. The bathroom was small but functional. The water purifier was a nice addition. The bed was comfortable with plenty of pillows. Watch out for the elevators! They were slow in arriving but the doors closed almost immediately. Overall this was a great place to stay. We are planning on staying here again in December.
111969,ATripAdvisorMember,07/10/2005,Dauphine Orleans a good; friendly hotel in the FQ The valet staff you meet first coming into the Dauphine are all friendly and professional; leaving a good first impression. The front desk staff is friendly and efficient and houskeeping brought us any requested items in 5 minutes or less of the phone call. The breakfast is extensive and filling with various pastries; fruit; yogurt; make your own waffles; juice; coffee; tea; etc. We were in New Orleans for an extended weekend trip of four college friends and the double/double room was large enough to accomodate all of us without feeling cramped. The bathroom had nice amenities: filtered water and a massaging shower head but no counter space at all. The towels are large but not particularly soft and the bathrobes provided were not too heavy for the July heat. There is no fan in the bathroom so we took cool showers or left the door cracked. The beds are comfortable with down pillows and body pillows. The hotel overall shows some wear but everything was clean and presentable. Our only complaint was the elevators which are small and hot with no air circulation at all. The location is great: only one block off of Bourbon St. and quiet at all hours. Overall; staying at the Dauphine is a good value and a thoroughly pleasant experience. I will definitely consider staying here on my next trip to NOLA.
111969,phatty42,06/25/2005,Enjoyed the Dauphine; but beware We recently stayed overnight at the Dauphine - due to plane problems; my 20 year old daughter ended up there alone for one night. Never having been to New Orleans; I was a little worried; having read alot about the crime there. She ended up feeling very safe at the Dauphine and in the surrounding area. The rest of us checked in the next night; and after some initial confusion on the room rates; we ended up enjoying the motel very much. (Make sure you bring your confirmation as they had us paying $15 more/night than the confirmation stated) The beds are great and the breakfast was yummy. Yes; we could have stayed in the Sheraton for the same price; but it's more fun staying in a place that reflects the character of the location. Be warned; however - all of the travel sites I'd visited stated that the motel offers free shuttles within 3 miles of the motel. That was the main reason we selected the Dauphine. We were told after we'd checked in that there's been a change of management and the shuttles are no longer offered; which resulted in our having to pay $60 (5 people at $12/head) to travel the 2 miles to the cruise port! Ouch!!
111969,ATripAdvisorMember,06/25/2005,Very Fine Hotel Spent two days in the French Quarter at this hotel. The room was across a small street in the Patio section up one flight of stairs and overlooking a small; well kept garden with fountain. The room was large; clean and the air purfied with a cleaner atop the tv. Bathroom and sink area were adequate but they had recently removed a small refrigerator and didn't fill in the gap. The parking was convenient and an extra $18.00/day; less than the $26.00/person shuttle cost from the airport. Free complimentary breakfast; free drink coupon at the hotel bar and happy hour food. Very nice hotel in a convenient; quiet location just across from the fantantic Bayona restrauant and a short walk from Arnaud's.
111969,ATripAdvisorMember,06/14/2005,Great Value We just returned from a 3 night stay at the Dauphine Orleans. We found the staff to be very friendly and helpful. We enjoyed talking with the bartender Jeffrey who makes a potent hurricane in the attached May Bailey's Bar. Our room was very clean and comfortable. The location is great-1 block from Bourbon St but in a quiet neighborhood. It is a very good value hotel-They offer a complementary cocktail; eve hors d'oeuvres; afternoon tea and a very bountiful breakfast buffet. Don't miss 2 great restaurants while there-Petunias and Muriels.
111969,JennyS23,06/12/2005,Mardi gras It has been awhile since we stayed but wanted to give my opinion. My hubby and I stayed here for Mardi Gras. Went wanted a larger room (French Quarter rooms are small; 9 Mardi Gras has taught us something) so we opted for one of the suites. It was great; if you can ask for 111; it is right next to the bar and still has the red lights hanging outside from its days as a brothel. The room had a huge bed several closets; one bathroom with standup shower and toliet and other bathroom has a vanity and HUGE jaccuzi tub. It does have a old smell but we knew it would so we brought candles (we always do). Took care of it in no time.The neat thing about this room; you have your own entryway. One door then a flight of stairs and then your door. WORD OF CAUTION: there is a maintenance closet by the room door. Only saw 2 people go in; but our room door was open; did not know about the closet. Needless to say if you leave the room door open be careful of how you are dressed :) Bar was good; location great; people great; parking expensive but every hotel jacks up prices during the Gras. I would recommend the room we had 100%
111969,ATripAdvisorMember,06/08/2005,Run down hotel; location only plus I stayed at the Dauphine for a long weekend over New Years. While the location was great; the rooms were run down; and the elevators were very tempermental. We had to pry the doors open on numerous occasions. The breakfast was mediocre and the pool area and bar were cute. I would not stay here again. Walking through the french quarter I noticed many other hotels that appeared to be alot nicer. The Ritz had the same nightly rate as the Dauphine; had I only known... While the online rate for the Ritz was high and showed no available rooms; if you call up; they are very gracious and have rooms set aside. Give that a shot; or anywhere else...
111969,HondaEX90,06/02/2005,Perfect location My friend and I stayed at the Dauphine for Spring Break 2005 in New Orleans. We are young women traveling by ourselves so safety was a real concern. The Dauphine is located down a fairly deserted street; but it is well lit and you can see Bourbon from the windows. There is an eclectic diner across the street calle Deja Vu and it stays open 24 hours. The only good place to get food at 2:00 am when you're staggering home. We loved the room; you get about 6 pillows (including a body pillow) per person. Each room has an air purifier that not only cleans the air but provides white noise so any little sounds outside are muffled. We felt safe enought to sleep with the window open (we were on the 3rd floor) most nights when it was cool out. The parking is some of the cheapest around at only $18/day and it is covered and valet kept so your car is under constant gate and key and human supervision. The staff will go out of their way to accomodate you. We had a cooler that needed ice and to be drained as we were leaving and the bellman/valet parker drained it; filled it with ice; put plastic down on my seat in the car; and was friendly enough to give directions. We tipped him well. We did Bourbon street last year for spring break and stayed at the Ramada of Gravier. It was a trash hole and we will never go back. The Dauphine is reasonable; beautiful; historical; and close to the action; but not so close you can smell the yucky smell of Bourbon street; nor can you hear much music drifting over at night. No place is completely safe and everyone should watch their backs in New Orleans - it is one of the most dangerous cities in the world but that is a well-covered-up truth. I love the Dauphine very much. The hotel bar is nice too; May Bailey's place. You get a certificate for a free drink at the bar when you check in. I wouldn't stay anywhere else after having stayed at this wonderful hotel. We loved it.
111969,ATripAdvisorMember,05/18/2005,Location; location; location Never having stayed in New Orleans I cannot compare Dauphine to any other hotel; but I have traveled extensively throughout the U.S.; Mexico; Europe and can compare to hotels in other areas. I would have to say that the location of the Dauphine can't be beat; close enough to walk to just about everywhere. The people throughout every area of the hotel could not have been nicer; friendly; helpful and all around nice. The bar was delightful; great bartenders; that made some of the best drinks we had throughout New Orleans; the bar is dark but pleasant; the breakfast in the morning was great; fruit; cereals; muffins; sweet rolls; waffles you cooked to order; juices and coffee; they have tea and coffee in the mid afternoon if you are around. Now the rooms; unfortunately; the rooms left something to be desired. There were 7 of us and we all requested rooms with a view; but I guess not soon enough; we were in the main hotel; and I understand the patio rooms are much better. Though our rooms were clean and maintained each day they alway appeared dingy. The lighting is terrible; though 3 lamps; very dark; the room very small and the bathroom; though redone; was done poorly. However; in defense; the shower was fine and the pillows on the bed were great. All in all other than the size; dinginess of the rooms everything was great. The rooms definitely needed an update. I would have to say it was a bit overpriced with my comparisons; but then we were in the French Quarter. We had three rooms not all near each other like requested and the bill for 4 nights came to around $3;300. The amenities; location and people made the hotel. I would rate it about a 3 1/2. I would definitely upgrade the rating if they update the rooms. Some of the reviews just before we left were a bit scary but none of what we had read was true.
111969,ATripAdvisorMember,04/21/2005,Better than the Reviews; but not 5 Star We just returned from New Orleans last week. We have been there two other times and stayed at the Maison Dupuy. There were 8 of us so we decided to try something a little different. We all had courtyard rooms. Our room was very nice; but not $195 a night nice. The courtyard was also pleasant and we had a great time having drinks in the hot tub. Overall this is a nice hotel; great front desk people but it needs updating to charge the rates they do. The rooms were clean and the location was great. I would stay here again but not at such a high rate. There is a restaurant on the corner; dejavu - Great sandwiches open 24 hrs. Do not eat at Petunias on St. Louis. Terrible service/terrible food. Make sure to have a few hurricanes.
111969,PMedMoe,04/17/2005,Beautiful Hotel; Great Bar View from our window
111969,ATripAdvisorMember,03/20/2005,Okay for the price My husband and I stayed four nights at the Dauphine Orleans. I was concerned before arriving because reviews on Trip Advisor were mixed. We chose the Dauphine because 1) hotel selection was limited due to a conference and 2) we had a tight budget. I was able to get a standard room for $120/night through the Dauphine's website. Our room was in the main part of the hotel; not a courtyard room. Our room was very clean. The bathroom had recently been redone with large marble tile and a jacuzzi tub. Water pressure was good and there was plenty of hot water. Every room has french doors opening up to the outside. Our french doors opened to a brick wall. There was no view; but it was nice to be able to open the doors for fresh air. The front desk staff was friendly. The pool appeared clean. Parking is onsite in a secure garage and is $18 daily. The location of the Dauphine is well located in the french quarter. Overall I was satisfied with the experience; but I would not stay there for more than $120 per night. Nor would I stay there for a special occasion or a romantic getaway. It's a very average hotel.
111969,ATripAdvisorMember,03/17/2005,Hotel is a cut above If you can get a room here; and it's in your budget; this is the place to stay. There a numerous amenities I always forget about; little things that make the stay really nice. Like they deliver the newspaper to your door (the Times-Picayune; NOT USA Toady); you get a really nice help yourself enhance continental breakfast (cereal; seasonal fresh fruit; etc.). Also in the afternoon they have Tea which is hot bev in winter; iced tea; lemonade in summer for out by the pool. They put out munchies in bar. They also have on-site parking; if you happen to be driving. Don't know how much it is. Also the location is great; one block off of Bourbon; some nice little bars and restaurants etc. very close by.What they don't have - a huge opulent lobby; a disco; large meeting rooms (they do have one; never seen it); hassles. Check for their special deals; they usually have something. During special events the prices here get really high; but during the slow seasons it's a real bargain.
111969,flipviet,03/14/2005,Dauphine Orleans: Just ok We visited New Orleans in March 2005. We read the reviews on TripAdvisor and decided on the Iberville Suites. However; we could not get 4 nights at the Iberville. So we decided to book the Iberville for 2 nights and look for another similar hotel for the last 2 nights.After much looking and reading TripAdvisor comments; we settled for the Dauphine Orleans because it was about the same price; and it looked; at the time; seems to be about the same as the Iberville. It was not!The Iberville Suites - Great location. We walked the French Quarter from the Iberville with no problems. Very nice room/bed; very comfortable. Staff very friendly. Breakfast is included with hot oatmeal; cook-your-self walfle; yogurt; juices; hot coffee/tea; rolls/toast fruits; etc. In room wired internet access is $13 from midnight to midnight (1 day). I preferto have wireless access.Dauphine Orleans - Great location. Just down the street from the Iberville. Very friendly staff. Breakfast is included (same variety as the Iberville). Afternoon tea and sweet at the lounge from 3PM - 5PM. There is a small pool; but the water was too cold. The air vent in the room we stayed in blows the air directly at the head of the bed. So we had to just turn it off and open the window when sleeping. The bed; the sheets and blanket were of a Motel 6 class. It does not have in-room internet access. But does have free wireless internet access from the office; lounge and pool area.Since the cost was about the same between the Iberville Suites and Dauphine Orleans; I would expect that they are comparable. But they are not. I would definitely stay at the Iberville Suites again.I would caution those who may be thinking staying right on; or next to Bourbon street. The street gets very noisy from the evening into the night with lould music from bars and stores and people! Unless; of course; that does not bother you!
111969,esipfle,03/02/2005,French Quarter Oasis This was our first trip to New Orleans; so we decided to stay in the French Quarter. It was a very interesting experience. We walked through out the French Quarter before checking into our hotel and were amazed at the stench in the streets -- horse manure; sewage; urine vomit -- horrible filthy!!! Needless to say; we were very leary about actually sleeping in such a filthy place. However; all our fears were for naught! TheDauphine Orleans Hotel was an Oasis in the French Quarter. A Private courtyard in the center of the hotel; with a lovely pool. A very charming restaurant and bar. And; our room was wonderful. Newly renovated; luxurious bedding; and very beautiful. We were thrilled. We'd expected the Hotel to be as filthy as the streets -- not so -- it was lovely relaxing.If we ever return to New Orleans (not likely) we would definately stay at this hotel.One hears of the stench in Venice; however we just visited Venice this fall never encountered any unpleasant smells. We were amazed at the intense stench of the French Quarter. I literally had to cover my nose mouth with my coat -- I could not breath. These horrible smells were often mixed with the lovely aroma's of the restaurants -- but; who could eat while smelling the STENCH?? I was truly suprized that the city did not clean the streets deal with the smell. It was so awful that we couldn't breath walking down the street.I'm glad we saw New Orleans; it's a fun city. But; very dirty.
111969,ATripAdvisorMember,03/01/2005,Wonderful time--Great location Pleasant surprise. Nice; clean room overlooking street. Only problem was a very slow drain in the tub. Very friendly staff. Continental breakfast very nice--person did a great job keeping it stocked so that everything was available during the breakfast hours. Location is wonderful. Several minutes to Bourbon St. and a short walk to Jackson Square. Just far enough from Bourbon Street to avoid the noise at night. Bar next door a nice alternative when you get tired of the bustle of Bourbon St. Very reasonably priced--If we ever return to the French Quarter; I will certainly stay at the Dauphine Orleans.
111969,Muhlyssa,02/23/2005,Staff friendly; location great; solid but not fancy Just returned from a 3 night stay (2/19/05-2/22/05) and overall it was decent. We paid $189 for the Saturday night; and $149 for the Sunday and Monday night. The staff was nice; the location was good. They have discontinued the local shuttle service; so that was disappointing. When you check in your get a free drink coupon which we did not use. The continential breakfast was fine but pretty crowded the two times we tried to go there.The room we had was a bit rundown but it was clean; the bed was big. I liked that there was lots of pillows on our king size bed. The room we had was on the 2nd floor and it faced the parking lot; so it was noisy. The room size was good. Nice magazines in the room; TV worked great. Didn't look in the mini-bar. One of the wood knobs on the closet was completely worn down so it fell off everytime you tried to open the closet.The bathroom was fine; and like another reviewer mentioned; there was not much room to put your tolietries. Our toliet did stick out in a weird way and it does have some exposed pipes.I wouldn't stay here again but if you have simple tastes or simple requirements; then this might be the place for you.
111969,ATripAdvisorMember,02/21/2005,Ruined Romantic Weekend I planned a romantic weekend at the Dauphine Orleans Hotel for my wife's birthday. We were just married in December 2004 and I wanted to make her first birthday celebration with me truly special. I booked a suite at the Dauphine Orleans and ordered callalillies as a surprise to start the weekend.Upon arrival; I immediately noticed the peculiar placement of the lounge chairs in the bedroom. After moving the chairs so I could walk around the bed; I found an enormous dead cockroach under one of the chairs. I walked back to the lobby and asked the attendant to please have the room cleaned while I took my wife out for a drink.While I was taking care of this problem; I inquired about whether the flowers had been delivered to the hotel. The attendant informed me that the flowers had arrived but were delivered to the wrong room. The bellman retrieved them from the wrong room and brought them to our suite in a very disruptive manner. Needless to say; the surprise was ruined.My wife and I did go out for a drink and I was determined to make sure the rest of the weekend was romantic and relaxing.After spending some time in the Quarter; we returned to our room and decided to go to sleep early; however; there was a disturbing food-like odor eminating from beneath our pillows that we still have not been able to identify. My wife ended up sleeping on the couch.The next morning we left around 11AM to explore some of the shops on Royal Street. Upon return around 3PM; we were pleased to find that our room had been cleaned. We decided to relax in the room a little while and go out again that evening. Sometime after our arrival in the cleaned room; one of the female hotel staff members barged in on us during a very tender moment. This intrusion definitely killed the mood and was embarassing to say the least.We were trying to recover from this last disruption to our weekend; when we spotted something running around the room. We kept watching and were horrified to find mice running around the hotel room. I immediately called the front desk and told them that we would not stay another night in this place.
111969,ATripAdvisorMember,02/15/2005,Horrible experience at the Dauphine Orleans This was our second trip to the Dauphine Orleans and one that we were so excited about after a wonderful first stay last year. We had stayed at the Dauphine in December of 2003 and had an outstanding stay with them. We were thrilled to visit them once again a year later for our wedding anniversary. I had even written them a letter prior to our arrival stating how wonderful our first stay with them had been. I went out of my way to contact higher management as well to tell them how terrific the hotel and staff had been to us in 2003. With that said; we were expecting our second stay to be just as memorable and romantic. We arrived to a warm welcome and were sent to our room on the second floor. I was a little disappointed at the size of the room since we had stayed in a larger room the year before. Everything seemed wonderful though as we received a knock on the door a few moments later. They delivered a chilled bottle of champagne and anniversary wishes complimentary of the hotel. We were delighted. Our first nights stay was comfortable and uneventful. Upon waking the following morning; we realized we had very little water pressure coming from the the shower head. I contacted the front desk and they said they'd fix the problem a.s.a.p. We left for the day and returned that evening to a note stating that the problem had been fixed by maintenance. We turned the showed on and still only got a very small trickle of water. I called the front desk and they immediately let us switch rooms due to the problem. Everything seemed great and we were even sent to a much larger room on the same floor. The water pressure seemed better but not great and we were then told it could be a universal problem with the entire hotel. We were fine with that since they had done what they could to resolve the situation to our satisfaction. Upon retiring for the night I walked into the bathroom to find dried feces on the toilet seat. We had just checked into our room and neither myself or my husband had used the restroom at that point. I was disgusted. I looked outside the room to see if there was still a maid on duty. The room next to ours was still being cleaned at that point and I told the maid of the situation. She seemed busy and irritated when I told her of the problem. After the toilet was cleaned properly I contacted the front desk to speak with a manager. There was no manager on duty at the time but I was told that he would contact when he came back to the office. A few minutes later he contacted me and seemed as if the situation was not a big deal. He said we could move rooms once again but only offered us one room to look at. Upon looking at this very tiny room we decided to stay in our current larger room. I decided to lay in bed and watch t.v. before going to sleep. As I layed down and pulled the covers over myself I felt something on the bed spread. I turned the light on and to my surprise there were several crusty looking stains on the comforter. I could only imagine what this could be and told my husband we had to check out. He agreed since we were not staying in this hotel if our room had not been properly cleaned. We have stayed in many hotels over the years and I've never ran into anything like this. I expect a clean well kept room at a classy hotel such as the Dauphine Orleans. We contacted the manager once again and told him that we had to check out. He said okay and didn't try to rectify the situation any further. When I got home I contacted the hotel via a typed letter. I told the head of the hotel what had happened and after 3 months have still yet to hear back from anyone regarding our last stay. It's a shame that we had to experience these things at this lovely hotel. Unfortunately we will not stay at this hotel ever again. It's disappointing to us since our first stay had been so wonderful and memorable. I understand that hotels have problems like this but I would think that the management would at least have sent a letter of apology by now.
111969,chestybushcrusher,02/14/2005,Christmas at the Dauphine My fiance and I stayed at the Dauphine Orleans for Christmas and got an excellent Papa Noel rate. I think it ended up being about $79 a night. Our room was not large; but it was nicely decorated with a lovely big bed. Our room overlooked what once would have been the courtyard; but it is now the parking garage. This created a lot of noise in the mornings when the trash collectors came. We complained about it; but the managment said there was nothing that they could do; and that they have made complaints to the city many times about the loud workers. It was like clockwork everyday at 6AM! Shouting trashmen!So knowing that now; I would suggest a room that is overlooking the street instead. Dauphine Street is very quiet given its proximity to the loud and lewd Bourbon Street. It was great location and we were able to walk everywhere. It ended up being very cold and snowing though on Christmas Eve so we did not fancy walking. Thankfully the hotel offers a free shuttle service to guests; which helps since taxis can be quite expensive.Some of the perks of this hotel were the free breakfast and afternoon tea service. Also there were terrycloth robes in the room. The shuttle service was great and the parking for guests was about $17 a day; which in New Orleans is very cheap!I would say this is a good hotel for someone looking for some extras but not wanting to pay dearly for them. Overall a good experience.
111969,ATripAdvisorMember,02/13/2005,Not a bad stay; great location Stayed here through Mardi Gras. Got a standard room; king bed; for about $210 a night which wasn't bad considering the time we were here. Room was on 4th floor; quiet except for creaky hallways and slamming doors. Room was clean and big enough to not trip over each other; bathroom large but needed more shelf space to put your toiletries. Free continental breakfast was good; waffles were excellent!! Didn't try the lounge or tea; had better things to do on Bourbon Street. Best part of hotel was the staff and the location. Everyone I ran into that worked here were the most polite and friendly people I've met at a hotel in a long time. But again; the best part is being one block off Bourbon Street. Gave us a quick exit when things got crazy or we just needed an hour to relax our feet from so much walking. Quick to the parade routes on Canal street and about a 10 min walk to the river front and french market. Only complaints were that it's a bit rundown; but again; most older hotels in N.O. are. Nonetheless; it was clean and comfortable. Would definitely stay here again as I hear the non-Mardi Gras prices are actually quite reasonable.
111969,LenoreUsherGTIH,01/28/2005,Well...we had to move hotels Came to N.O. for Jan 23-27; 2005. For the standard Jacuzzi Room across the street; decent price; silly room; scary place. The room was tight; had some recent mechanical fixing being done; the doorknob was 2ft from the floor; (really) and the 6'3 gentleman had to duck to enter. Very dark room; the locked gate sometimes wasn't and sometimes locked you in. Went back across the street; they would do better for another $85/night. Told us of the breakfast; drinks; tea; and shuttle. The gentleman at the desk; was saying the words; but very weary and uninterested. A bright spark was the concierge; he had it together; but was bored as well. The new room was large; well worn; upstairs and in the back of the main building. The in-room safe had a key lock; no other security avail. The woman at the desk said; just take your key with you. The heater worked at 60 and 85 but nothing in-between; the bathroom; tho beautiful was exceptionally cold and the mini-bar had an alarm type thing go off at 7:30ish each morning for 10 mins. Let the desk know they said someone would fix. We were interrupted 6-7 times; people would rattle our door; (so no naps) and the maintenance man came at 7pm; said he had a fire in the laundry; and that the last maintenance man was unlicensed and everything was broken. He talked for another 1/2 hr; then said he had to go home; his shift was over and would be back at 10 am the next day to fix things. Tea was laughable; the room was dark and they made a joke about San Diego women being afraid of the dark and to just turn on the lights. You could heat your own water in your paper cup and use some teabags in the boxes and they had a plate of danish cookies out. The shuttle driver had to be found and then didn't know where 2 streets were in the quarter; mentioned we could have just walked. Mollys was usually closed or the staff missing. The morning after the 2nd night saw the desk clerk and she had no idea there was anything wrong in the room and then said if the maintenance guy said he would come back; then it was already taken care of. We had breakfast out and changed hotels at 11 am; the maintenance man saw us and said he'd be up soon.
111969,y2flu,01/24/2005,Not worth the price I stayed in a whirlpool suite for $269 a night; and although the room was very nice; it was nowhere worth the price. The wooden beams creak and since our room was downstairs; we could not get a decent night's sleep due to the people walking around on the upstairs floor. Front desk staff seemed bothered and not friendly.
111969,fritkis,01/18/2005,good location Good location; close to everything - but quiet at night. The staff is excellent; very responsive; recommended very good restaurants (get reservations for Bayona!); room clean and good condition. Breakfast okay - good assortment of food but paper plates. The bar was a little sad the night we tried it and don't bother with the tea.
111969,ATripAdvisorMember,01/14/2005,Enjoyed our stay at the Dauphine Orleans I would agree with an earlier reviewer who gave this hotel a 4.5. We stayed here in October 2004 booked thru Expedia. Our room was standard in the back of the hotel but it was comfortable. The staff was extremely nice from the front desk to the cleaning staff. They have a free continental breakfast which is extensive and includes hardboiled eggs and homemade waffles. The hotel also has a van and will give you a ride if you need it anywhere in the FQ or CBD. They have a nice courtyard and a small pool. Location is excellent. They also have a nice bar and good bartenders (important in N.O.). There are also rooms across the street where some other people with us stayed and they were very nice and overlooked a lovely courtyard. I would recommend staying there or requesting a room overlooking the courtyard in the main building. Hotel is reasonably priced.
111969,Grums,01/09/2005,Great Location My family of 4 adults stayed from December 31 to January 3; 2005. The hotel location is great as it is only one block from the heart of Bourbon Street. We stayed on the second floor in the front so we had a balcony but also noise from late partiers on the street as well as the usual streetsweepers and garbage collection. The room was reasonablely large as it has double beds not queen size. The bathroom was quite nice. The hotel is well used and thus there are details that could be improved on. Light switches that should have been wiped down; balcony door locks that need upgrading; carpets that need cleaning; etc. The breakfast is very good but come early as the line up can be long and there are just not enough seats to go around. We ate every breakfast perched on the pool edge or 4 on a lounge chair. Great little bar though and the complimentary drink is nice as the the snacks. Parking is 18.00 per day. Great location and worth the stay. (Be sure to check out French Street across Canel. Great jazz and blues bars with all the ambiance and talent but less of the noise and crowd of Bourbon Street. Nice reprive.)
111969,KevinElls,01/07/2005,Love the location; staff nice; great to stumble home to. Nice cool rooms; old world charm; great chill court yard to relax after a day on the town. Breakfast area very nice; good free spread; great service. Never leave the quarter and feel the real New Orleans experience. Why stay in a chain hotel when you can enjoy the quarter. It's not fancy but it's nice.
111969,Tocancun,01/06/2005,A great bargain! My husband and I just returned from a 5 day trip to New Orleans. It was a blast! The trip itself was a surprise for my husband's 40th birthday. We got our room for only $99 per night and it was in one of the patio rooms across the street. The room was above average and was cleaned well daily. We also asked for extra blankets and received them. I had called early to get a bottle of bubbly in the room for my husband and it was there chilling when we arrived. Dennis the Concierge is extremely pleasant and helpful. The price of the bubbly was very reasonable also! The courtyard was the perfect place to sit and read the complimentary morning paper with a cup of coffee. Very beautiful; tranquil and peaceful. Had a blast in May Bailey's with Jeffrey the bartender. What a hoot! This is a very intimate and pretty barroom. There is even a sitting area with books you may take to read.Just a couple of thoughts and reviews of things we really enjoyed:Yo Mama's was a great bar and have excellent burgers. Loved the bartenders. Jean Latiffe bar is a must see at the far end of Bourbon Street...very historical and interesting. Loved the French Market...incredible deals. Deanies for seafood. YUM. Won some money at Harrah's casino. Walked by the Mississippi....what a gorgeous walk. Petunia's for breakfast one day. FANTASTIC! Go hungry.This was truly one of the best vacations I have been on. I would recommend the Dauphine for price and LOCATION! Service great and the breakfast is MORE than enough to get you going. Awesome coffee and you must try the waffles!Any other questions feel free to email me.
111969,Lucero32,01/02/2005,Do Not get a standard room My wife and I Just returned from a wonderful five days in New Orleans. It was my first time visiting The Big Easy and it surpassed all of my expectations. New Orleans is truly a wonderful city to visit; and from what I am told visiting in December when we did is the way to go.As for the Dauphine; where to begin. We booked our room through Travelocity and got an excellent rate. The room was a standard room so our expectations were pretty basic. Actually; my wife and I are not into spending large sums of money on hotels since we hardly spend any time in the room other than to sleep. As long and the hotel is clean; centrally located; and the staff is friedly; we are happy. We arrived at our room and I was really dissapointed. The hallway (the 2nd floor) reeked of cigarette and bad smelling disinfectant; not a good sign. Our room itself was adequate as far as size but there were a lot of small unsatisfactory details. There was a dirty towel left on our bathroom floor; one of the lights in the bathroom was out; and the remote control to the T.V. wasn't working; and our folding closet doors were falling off their hinges. Not neccesarily big issues; but enough things to give an overall negative impression. We were too tired after a long day of flying to change rooms so we just made the best of it and decided to get to bed early to get an early start in the moring. About 2:00 I wake up shivering; I got out of bed to turn the heat up...nothing. The heater had broken. I put on a sweater and crawled back into bed.The next moring I told the front desk of our situations and they immediatly offered us an upgrade to a suite. Of course; we accepted. They gave us the keys to three rooms and told us to check them out and pick the one we liked best. I think the suite we ended up with was the best suite in the main building. It was a corner suite on the third floor with three windows and two balconies. The sitting area was large; as was the room as a whole. The complimentary breakfast at the hotel is great. Krispy Kreme donuts; cereal; fresh fruit; juice and bagels; and of course Belgian Waffles fresh from the iron. A really great way to start your day off.Overall; our experience in the Dauphine was great. The location of the hotel is fantastic; the staff courteous; a generally nice place to stay for the money. Just make sure you pay the extra money for a suite; or ask for an upgrade; in our case the difference was night and day.
111969,Vanilla1217,12/29/2004,Not the best place to stay.. The Dauphine Orleans is okay. It's in a good location; 1 block from Bourbon St. The room was cozy; except the fact that the beds were hard. I go to New Orleans once a month and I've stayed at many hotels in the French Quarter. There are a couple better ones for this price. I like Place d' Armes (do not get a windowless room); Le Pavillon (this one is not in the French Quarter; but is beautiful); and Hotel St. Marie (get a balcony room; its beautiful). Next time I go to New Orleans; I'm staying at Place d' Armes!
111969,ATripAdvisorMember,12/17/2004,lovely for any price; but very affordable An excellent hotel. The looks; service; and amenities you would expect at some fancy-shmancy five-star joint; but for realistic prices and with none of the attitude. The room was beautiful and tastefully appointed; the staff was courteous and helpful; and the bar was fantastic. We can't recommend this place enough.
111969,ATripAdvisorMember,12/15/2004,Well maintained bathroom; quiet location; good prices I stayed at the Dauphine Orleans December 9 where my rate was $89 on the weekday nights and $119 on the weekends.The bathroom was well-maintained; the sheets/pillow-cases clean; the bed comfortable. Only the carpet was a little worn.Breakfast included bagels; sweet rolls; fruit; and hardboiled eggs. The location was quiet; about a 10 minute walk from Jackson SquareWasn't able to take advantage of the afternoon teaThe staff was very friendlyThey offer a free shuttle service to anywhere in the French Quarter or Central Business District but if you want the true New Orleans Experience you should walk or take the streetcar. A visitor's pass only costs $12 for three days and one of the three streetcar lines goes to most museums; historic buildings; cemeteries; the zoo (with connecting free shuttle van) historic churches; parks in the city including the Art museum; children's amusement park; botanical garden at City Park. A good bus line runs down Magazine Street and another runs up Esplanade Avenue.I will definitely stay here again
111969,AlanaJS,12/13/2004,Nice but not perfect experience We booked a regular room but were given a free upgrade to a suite for some reason we don't know about. Maybe it was slow that week. The suite was like a small cottage that opened up into a beautiful garden courtyard. The room itself was huge and beautiful; with rustic details such as exposed ceiling beams and a fireplace in the middle of the room. It was very private and quiet and we fantasized that this was our own cottage. There were nice touches; such as a large amount of nice towels in the bathroom; and bathrobes; one of which I purchased because I liked it so much. I thought the sheets were above average. My one complaint was that the bathroom only had a jacuzzi tub and NO SHOWER!!! I hate baths so this irked me. Also; the bathroom was in dire need of renovation. There were broken and collapsed tiles around the tub. Be sure to ask about the shower or lack thereof if you book a room. The location is TOP NOTCH!!! Also; the free continental breakfast is way above what you would expect. I would stay there again but make sure my room had a shower. Staff was friendly and the bar is very cool.
111969,ATripAdvisorMember,12/12/2004,Great location; wonderful room My husband and I stayed at the Dauphine Orleans for the first two nights of our honeymoon. We got the Rendezvous Package available on their website. We stayed in Room 111; right over the bar; otherwise known as a bordello room. It was great! The room was big; with a separate living room area; a balcony (sadly; it only looked into an alley); a bathroom with a sink; toilet; and shower; and another bathroom with the makeup mirror and Jacuzzi tub. Room 111 also has a private entryway. We got no bar noise; the maids were great; everything in the room worked like it was supposed to; location was good. Continental breakfast was more than I expected. I cannot say it was an amazing value because of the package price; but we were willing to spend it it on our honeymoon. However; that might not be up the average traveler's alley. The bellboys were fast; I liked the take home library; front desk was helpful. I cannot rate it excellent only because I didn't feel the staff was ready to fall all over themselves helping me; and because it was expensive. I love the place; and will certainly stay there again. I read later in a book that I picked up at the French Market that room 111 was haunted; but we didn't see anything!
111969,ATripAdvisorMember,12/03/2004,great price; amenities; location I'd actually give Dauphine Orleans a 4.5. Not the Marriot; but neither are its' prices.My husband and I stayed in the Dauphine Orleans in early October this year. Got a corner suite that was spacious; well stocked with everything we needed. Concierge was helpful and gracious with planning events; then cancelling them because of the rain from a tropical storm. :) Valets were courteous; and vigilant insuring our stay was safe - personally watched them dispel some shady-looking guys from a doorstop across the road. We didn't drive much; but were pleased with their choice of taxi for our return trip to the airport.Breakfast was always enjoyable and waittresses very polite and helpful. Afternoon tea was a welcome respite from the constant drizzle. The tea room is beautifully painted in Audobon landscapes.Bartender was amiable and helpful directing us to food stuffs and stayed open late tending to other customers the night my husband and I sat outside under an umbrella reminiscing and getting drunk.Location is exceptional. 1 block and across the road from Bourbon Street so an easy walk no matter how intoxicated; but quiet because building across the street serve as buffers. About 5 blocks from Jackson Square; 3 blocks from Canal Street. Old bookstore across the street; convenient grocery store 1/2 block away; and wonderful; odd food available at the Louisiana Bistro 1/2 block away.We'd definitely do it again!
111969,ohiodude,11/30/2004,Good choice in the French Quarter I stayed here for one night when my wife and I visited New Orleans. First; the location is great...a very short block from the action on Burbon Street. At the same time Dauphine street is calm.The place is old; so don't expect the Ritz. But it's nic and it's clean; and there are luxury touches; like bath robes. The staff was kind enough to leave my wife and I a bottle of champagne for our anniversary.Everyone there is very very pleasant and glad to help with anything you need. There may be fancier hotels in the French Quarter; and there may be cheaper hotels in the French Quarter. It would be hard to find a better value than this hotel.
111969,ATripAdvisorMember,11/25/2004,NOT what I expected! We went to the Dauphine Orleans during October 2004. We had a suite and I was expecting something like what I saw on the website. Our suite was a box with a tiny window overlookinig some industrial part of NOLA. The carpet was frayed and ripped. The couches were horribly stained. The toilet hardly flushed. The sheets were scratchy. (I know I sounded like a snob on that last comment; but I was really looking forward to luxury with my boyfriend; and frankly; I was disappointed.) I got the sense that the larger suites around the courtyard were nicer (and more expensive); but there were no vacancies so I couldn't check it out. The plus side was that our room was large. The location was great. The staff was very nice. We met some wondereful locals at the bar on a few nights. Great people. We had a nice time in NOLA and I just put this initial disappointment behinid me; but if I were to do it again; I would not stay there. Plan your trip early so you have more choices!
111969,okguy2937,11/12/2004,Great French Quarter Classic This Hotel is it in New Orleans. I work in the Hotel field and believe me - this place spares no expense and gives you your money's worth. Excellent staff and the location is steller. I go to New Orleans frequently and have stayed at 11 different French Quarter Hotels and this one leaves them all in the dirt.
111969,ATripAdvisorMember,11/10/2004,Best Hotel Ever! I spent a week here in early October; joined by a good friend and my 3 year old daughter; and I have to say it was the best hotel I've ever stayed in. It's a beautiful old French Quarter building (the hotel website does NOT do it justice); and our balcony room overlooking Dauphine Street was fantastic - but what truly sets this hotel apart is the STAFF! Incredible! Everyone we encountered; from the front desk; to the breakfast room; to the maids and valets - they were all very; very helpful and went out of their way to make our stay a pleasant one. Initially I feared that New Orleans would not be a good place for a toddler; but it was the Dauphine that made it into a GREAT place for a todder. Some of her favorite places we only found because of advice from Dauphine staff. One incident that really sticks in my mind - my daughter left her pacifier out by the pool; and later that day we actually had a valet spot us walking on Dauphine St and chase us down; just to give it back to her. Incredible!!Thanks; Dauphine; for the beautiful hotel and impeccable service - we'll be back next year! And to those of you who are lucky enough to be planning a stay in the French Quarter now; be sure to have a meal or two at the Quarter Scene; a fantastic neighborhood restaurant that's a short walk straight down Dauphine. We ate creole food all over town during our stay but no place topped the Jambalaya and Pecan Pie at the Quarter Scene!
111969,ATripAdvisorMember,11/03/2004,Nothing to write home about! From the hotel website and after reading reviews I found on this site; I expected a much better class of hotel. It does have a great location. The courtyards were lovely. Other than the front desk; the staff was friendly and helpful. But the hotel was far from exceptional - and definitely not worth the money. Perhaps the rooms in other parts of the hotel were better but our room was completely without charm -just a standard inexpensive hotel room. Breakfast was adequate - nothing special. And tea was just that - tea a very few store bought cookies.
111969,3champ,10/26/2004,Fantastic !! We stayed at the Dauphine Orleans from October 11-16 and couldn't have enjoyed ourselves more. The staff and accomodations were first class all the way. We highly recommend the courtyard rooms across the street. They cost a little more but the balconies and beautiful gardens will make you glad you spent the extra money. So pretty in fact that a few weddings were conducted in the coutyard on Friday of our stay. May Baileys is a quaint little bar attached to the hotel and you get a free drink coupon when you check in; be sure not to miss it. We highly recommend Petunias restaurant for a breakfast you won't soon forget. It's only a half block from the hotel on St.Louis Street. You can spend a fortune at the well known restaurants on authentic cajun and creole cuisine; or you could take our advice and try the Gumbo Shop and have some of the best local dishes at a fraction of the prices the names charge you. Try the Shrimp Creole; and Gumbo. For dessert; the bread pudding with whiskey sauce will make you glad you were born !! The Cafe DuMond; of course; is a must for the beignets and cafe au lait. Lines can be exceptionally long at peak times; try mid morning or early evening and you won't have a problem. If you find Waylon Thibodeaux; one of the greatest Cajun-Zydeco fiddle players ever; down on Bourbon Street; you are in for a real treat. When you hear Waylon play; you'll know you are in New Orleans. Last tip; Check out the French Market and attached flea market for souveigners before you buy them for 3X the price on Bourbon Street or Decatur Street. They are the same merchandise without the overhead of the high rent areas built in. We learned the hard way !! Have a great time; I know you will love this town as much as we do. I'd be glad to answer any questions you may have if I can as someone was kind enough to answer all of ours while we were planning our trip here; and helped us immensely. Let the good times roll !!
111969,ATripAdvisorMember,10/07/2004,Terrific place to stay in the French Quarter What a great hotel; in a fantastic location. Our room was very comfortable; clean and quiet. It was hard to believe the very noisy Bourbon Street was only a block away. We loved the pool; the courtyard and just about everything else about this lovely hotel. We would recommend it to anyone wanting comfort; privacy and a home away from home in the wonderful French Quarter.
111969,pazman,10/06/2004,Great Stay in the Quarter My wife and stayed here for an extended weekend and really enjoyed the Dauphine. You can't beat the location at one block from the center of Bourbon Street. The valet staff were very friendly and offered shuttle service to anywhere in the Quarter and Warehouse district. The front desk staff were friendly and accomodating. The room was suprisingly large and well appointed with a great king bed. The service staff were respectful of those of us sleeping in and they left the room spotless. Only problem encountered was the leaking air conditioner duct in the bathroom. I've stayed at a lot of hotels in New Orleans and we highly recommend the Dauphine!!
111969,ATripAdvisorMember,10/03/2004,What a Find!!! Great place for a base for New Orleans sightseeing...room was very nice...always cleaned promptly......enhanced continental breakfast hit the spot....Sean(the night clerk) set up a great city tour for us ahead of time; so we could be off and touring as soon as we got in from the airport(Dixie City Tours...only six people and a small van so we got down some mighty narrow streets.) Bellhops were great at recommending restaurants....try Irene's for superb Italian. The Dauphine Orleans was more that we expected...the van service was a real boon since I don't walk distances well.....the pool was great to come back to and cool down after seeing the sights.
111969,ATripAdvisorMember,09/29/2004,Fantastic Boutique Hotel ! After reading reviews of all hotels in the French Quarter; we were prepared for anything. But the Dauphine Orleans was perfect from check-in to check-out. The employees are amazingly friendly; and extremely helpful. They helped plan all of our tours; which turned out to be the best ones the city has to offer. We had a SPOTLESS King room; which was huge (especially by French Quarter standards!) with 2 balconies; marble bathroom with double showerhead; filtered water dispenser; reasonably-priced wet bar; bathrobes; turn-down service; and 1 block off of Bourbon St. Beautiful pool in the courtyard; great breakfast. For $139 a night; we couldn't have asked for any better !
111969,jenstang25,09/18/2004,great place to stay!!!! my husband and I stayed here from september 9th to the 14th and we loved it! (just barely missing hurricane ivan)...it is in a great location for easy walking to all the attractions within the quarter as well as a hop skip and a jump up to canal street to catch either the canal street streetcar or the st charles streetcar...the hotel itself is clean and comfortable and the staff are super nice and efficient... each morning our room was cleaned and our bed was turned down as well as each and every time we passed a staff member we were asked if everything was ok with our room or if we needed anything...even the guys down in the parking garage were super friendly and wished us a good evening each time we ventured out... the continental breakfast was ok nothing to brag about and consisted of cereals; pastries; waffles; hard boiled eggs; fruits and juices..this is not by far a ritz carlton hotel and if that is what you are looking for i wouldn't suggest going here BUT if you are looking for a quaint; comfortable; clean; afforable; quiet hotel with a convienent location this would be the one! thanks dauphine for making our stay a memorable one!
111969,ATripAdvisorMember,09/17/2004,Recommended LOVELY hotel; great city. Would absolutely stay here again. Jeffrey; the bartender; way too cynical for this beautiful town and it's people. Could have made our visit to May's much warmer. But everyone else more than made up for his attitude.Highly recommended.
111969,MGDallas,09/16/2004,The Dauphine Orleans was great! Our company stayed at the Dauphine Orleans while we were in town for the National Safety Council Expo - which was supposed to last from September 13th through the 15th; 2004. Unfortunately; our visit was cut short; thanks to Hurricane Ivan evacuations. However; our entire stay at this hotel was wonderful! The staff was extremely helpful and friendly; and the rooms were very comfortable. We enjoyed the pool in the evening; the wireless internet access in the hotel lobby/pool area; and the hotel's fantastic location as well. We would definitely stay here again.
111969,ATripAdvisorMember,09/15/2004,Service Super Duper My husband and I just spent our 1-year-anniversary in New Orleans... We had a wonderful time; and in no small part thanks to the Dauphine Orleans! We had booked an online reservation; a budget res; and in our notes had asked for the best room the budget would allow (anniversary and all): well; despite it's being Southern Decadence and very busy; that meant a room with a beautiful balcony; and champagne delivered to the room upon arrival! We were very impressed; and touched: the service overall was simply outstanding. The room was kept clean; the bedding was incredibly comfortable; and the complimentary enhanced Continental breakfast kept me--for the first time in my many years of visits!--satisfied WITHOUT a Cafe Du Monde beignet and au lait for breakkie! My only complaint was the service in May Baily's place: I loved the bar; but at one point felt like I was intruding on the bartender's time when I went to order a drink while out at the pool. I am a bartender too; I know we all have off days (and times) but even so; it wasn't so easy to blow off. Despite this; I will absolutely stay at Dauphine Orleans again!
111969,ATripAdvisorMember,09/09/2004,Loved the Dauphine! This hotel was great! We stayed there 2 weeks ago and had a fantastic time. The rooms are a little small but the extras made up for that. Huge comfortable bed with down pillows! Great free breakfast. Also; loved May Bailey's. Great little bar! The staff was excellent. SO NICE and gave us great tips on places to eat and visit. The free van service came in handy on those hot days. The hotel is only a block away from Bourbon but was very quiet. Overall; had a great stay and will recommend this hotel to our friends.
111969,Wayward,09/02/2004,Very nice experience- close to everything After visiting New Orleans twice before; the last time being for Mardi Gras in 2002; the French Quarter in mid-August seemed strangely empty. However; finding the Dauphine Orleans made the trip. Only one block north of Bourbon St; three or four blocks from the arts and antiques on Royal; and no more than seven blocks from Jackson Square and the riverfront; the DO's location is superb- and the beds are comfy as well. With continental breakfast; exercise room; morning paper at your door; and outdoor pool; plus parking available (for a price); this is the place to stay in the Quarter; and (at least in the off-season) the rates are very reasonable. Fair warning; though- Dauphine is a relatively quiet street; so if you're looking for the traditional New Orleans balcony entertainment; you're better served finding a room overlooking Bourbon.
111969,ATripAdvisorMember,09/01/2004,Convenient My boyfriend and I stayed at this little gem two weeks ago. We were not dissapointed. It's conveniently located around the block from Bourbon Street which means you can get a good nights sleep. The bed was extremely comfortable and the staff friendly..great southern hospitality. The free breakfast was great as there were many things to choose from. The free van service was great as well. The driver was friendly and offered suggestions. We found a flat rate of 69/night on Travelzoo---..couldnt get any better for a great hotel in a great location. Definetely recommended unless your looking for a modern hotel.
111969,ATripAdvisorMember,08/23/2004,The Dauphine is my choice We first stayed at the Dauphine based on a recomendation from a friend. It is close to the action on Bourbon St; but still very quiet. It is very charming; and the staff was nice. With that said; it is still a french quarter hotel. That means it is a little worn in places and thread bare at times. But this is one of the oldest cities in America. If you are looking for a sterilized; modern hotel; don't stay in the french quarter. This place is about history; romance and charm. My wife and I have stayed here four times in the last two years. We highly recomend it.
111969,MissyK1,08/03/2004,Those who don't love it; just don't get it! One of the most charming; Boutque hotels ever; 5 star amenities; and sevice; The more history the better! Charming Bar/Bordello attatched. The ambiance of the city oozes throughout this little gem! I've stayed in a few Ritz carltons; Orientals; and FourSeasons; and I'll take The Dauphine in New Orleans.Sincerely; Melissa Kinnard
111969,AllyUK,07/26/2004,Friendly Hotel. Great Location My husband; myself and teenage son spent 3 nights at the Dauphine in early July. We chose the property for both price and location and were not disappointed. The lovely buffet breakfast was a great start to the day; my son especially loved the serve yourself waffles with fresh strawberries. Our beds were luxuriously comfortable and the bathroom; although small; was well appointed. May Baileys was a great place for a quiet cocktail which could be sipped in comfort before taking an evening walk to one of the many great local restaurants. We found the Dauphine to be great value in the heart of the French Quarter and will definitely check their prices if we have the good fortune to visit the city again.
111969,KinerA,07/24/2004,Nice Hotel in the French Quarter My wife and I stayed at the Dauphine Orleans Hotel in May and loved being right in the French Quarter. The hotel included an expanded Continental Breakfast which was a good value for New Orleans. They had waffles; which you made yourself with pre-measured cups of batter. You had two juices to choose from; regular and gourmet coffee plus Sanka and tea and herbal tea. Also assorted cereals with regular and skim milk; fresh fruit and a selection of pastries.There was also iced tea with cookies in the afternoon; which was a nice touch.While you can book this hotel as part of a package from many on-line sites; we wanted a courtyard room and so called the hotel directly. We do recommend the courtyard rooms; but they are slightly higher priced. The courtyard provided a wonderful respite after a day's touring; but if you book a room in the main building if that is your price range; you can still use your key card to go into their courtyard. Either way; we highly recommend the Daupnine Orleans Hotel. Also; this hotel as seems to be the practice; will raise rates every weekend as there is some kind of a festival every weekend. We found out that Sunday nite is considered part of weekend festival rates; and so we scheduled our vacation for Monday through Saturday and had the benefit of the midweek rates. Discounts are also offered and if you qualify this will make this hotel an even better value.We found the staff to be friendly and helpful. When we had our bags taken to our room after checking in; the Bell Man was very helpful in recommending a nice place for lunch. Our room was cleaned thoroughly and disinfected to counteract the high humidity. There is a van to take you to the waterfront area; or the nearby business district; but there was no return pick-up. While this was free; a gratuity was of course expected.We also booked a couple of tours through the front desk; in one case they were able to get the van to stop for us so we could get on the earlier tour. The price was same; and any advertised discounts were honored by their cashier.Eating in the New Orleans French Quarter is not cheap; but during the week there are some coupons; discounts or free bottles of wine. We liked NOLA; Emiril's restaurant in the French Quarter proper; and Bacco; an Italian restaurant. Both were pricey but worth it. For a more economical dinner; we went to Petunia's just around the corner from the Dauphine Orleans. One dinner we had on the steamboat Nachez; and a wonderful ride up he Missisippi River.A lot of activity centers around Jackson Square and the Cibildo; a City Hall type building from the original settlement; which was where the Louisiana Purchase the signed and finalized. There are nearby places for lunch; or supper; and mule-drawn buggy rides on the water side of the park.The other big attraction is of course Bourbon Street. You can choose what you want here; jazz clubs; food and drink; or just walking up and down the street. We found that while they are required to serve drinks in paper cups; the people were very neat and properly disposed of the cups and the street was always clean.We thoroughly enjoyed our visit to New Orleans and the Dauphine Orleans Hotel; and have no hesitation in recommending it for your stay in New Orleans.
111969,ATripAdvisorMember,07/20/2004,Charmiing Place; relaxing stay ! This hotel was just great! I don鈥檛 know where to start. When we checked into our room; we were pleasantly surprised to find 8 different pillows on the bed (feather; body; etc.). The bed was very comfortable and we slept as well as at home! The Breakfast was fantastic! Fresh fruit; waffle maker; hard-boiled eggs; beagles; cereal; yogurt even! The best kept secret was the attached bar. The bartender makes killer drinks and was very friendly. He even suggested a locals restaurant/bar that made the best burgers in town! (Port of Call)
111969,swampduck,07/06/2004,A nice hotel We had a very pleasant stay at this hotel. I was initially disappointed as I was paying extra for a Patio View room and only had a view of the staircase and fire extinguisher; however the Manager adjusted the room rate accordingly for us. The room; though dark; was pretty; cosy and well equipped for all our needs. The Bar (May Baily's Place) attached to the Hotel is simply divine and Amy who manages the Bar was lovely and served us some great cocktails. The Breakfast is also fantastic value. Make sure you take in Petunia's restaurant on the next block and Mr B's on Royal (as long as you're not in a hurry). We did an organised Cemetery and Voodoo Walking Tour which is highly recommended.
111969,ATripAdvisorMember,07/04/2004,Dauphine was perfect! From June 19th to the 25th; 2 single women and an 11 year old going to the big bad city? Could have been a disaster; but thanks to this great little hotel and its very friendly staff; it was an experience of a lifetime. The room and the service were excellent; relaxing; and luxurious. The staff was very friendly and helpful; and even tipped us off to a film shoot around the corner. The beds; the robes; the breakfast; never made it back for tea. They booked our trips for us; shuttled us; and bent over backwards to supply us with info and extra's. My daughter had a wonderful time playing in the courtyard pool while we swam; sipped; and socialized poolside in the evenings. Met alot of wonderful people; Bill; Sharon; T; and Chuck; while the bartender supplied us with beverages of our choosing. The relaxed atmosphere was very condusive to make new friendships and wonderful memories. I'd recommend this place to anyone who doesn't travel alot to guarantee a great experience. The hotel itself was beautiful and historic without being antiquated; the location was great and May Bailey's was alot more sedate and upscale than the Bourbon Street bars. I cant wait to go back.
111969,ATripAdvisorMember,06/29/2004,Very disappointed - room dark;damp and dirty We booked the Dauphine after reading the rave reviews on Trip Advisor. The hotel was a great disappointment - our room was dark; smelt very damp and hadn't been cleaned properly. There were empty beer cans and cigarette butts on our balcony and pools of water on the table. It seems that there are very different classes of rooms at this hotel and it just depends whether you get lucky or not. The rooms around the courtyard looked a lot better - our room was up on the 3rd floor - room 327 - to be avoided!
111969,ATripAdvisorMember,06/24/2004,This hotel was fantastic The Dauphine Orleans was a wonderful hotel to stay at in the French Quarter. The person who made my reservation clearly had customer service as his top priority. Everyone was nice; including our maid who gave me suggestions of places to eat. Rooms are well-appointed and even though the bathrooms were a little small; all amenities were included. I would highly recommend this very centrally located hotel to everyone.
111969,aeromama,06/23/2004,Lovin' the Dauphine!!!!!!! :) This little hotel is a diamond in the rough! If you are looking for quaint and private; this is your ticket! Make sure to ge one of the patio rooms. These are across the street from the main hotel and are much more private. Also; the patio room side of the hotel has a hot tub which is seldom used and therefore it's nice to use at night and to have all to yourself. I don't think I would ever want to stay anywhere else. The service and staff were impecable! These rooms are nicer (at least mine was) than the Hilton's that I frequent. If you are looking for old world feel; this is the place! But you get all the luxury at the same time. The rooms have air and water filtration systems; pillowtop mattresses; a body pillow; feather pillows; minibar; fridge; safe; iron; hairdryer; Lord and Mayfair toilettries; a jacuzzi tub with wrapped-around mirrors in the bathroom along with TWO shower heads! Wow! What luxury.. Kudos to the staff.. They made my stay wonderful!
111969,piz79,06/08/2004,Two thumbs up! We were very pleased with our 3 night stay at the end of May. All staff was friendly and helpful; room was clean and nicely furnished. The ladies kept the breakfast room well stocked and tidy. The front desk was helpful with directions and booking a tour. It was nice to have a van available to take us to places further out. We chose this hotel to get a taste of the Quarter; not to stay at a chain. We would stay here again. Thank you for a nice base of operations for our first trip to New Orleans!
111969,ATripAdvisorMember,06/04/2004,the perfect hotel This was my 2nd visit to New Orleans and I made reservations at 4 different hotels; one of which was the Dauphine. I chose this one; even tho I read a couple of negative reviews; because the bulk of reviews was very positive. I'm so glad I did. From the moment we arrived (5/27/04-6/1/04) the atmosphere and southern hospitality couldn't have been better. The staff was friendly; the room in excellent shape; continental breakfast; afternoon hordeurves teas were wonderful...just everything - pool courtyards beautiful. Would I stay here again? Absolutely. The guest bathrobes; turned down beds w/ treats; purified air system was included in the modest price of the regular double room we got. Next time I'd like to stay in one of the suites that adjoins the courtyard with jacuzzi tub. If you're ever in New Orleans; try this hotel...only 1 block to Bourbon St; but far away enough from the noise and close enough to all other sites. A shuttle bus was always available to take us to certain areas in the Quarter. Loved it here...try the Dauphine...it's the best ever.
111969,ATripAdvisorMember,06/04/2004,Fantastic Hotel - Best Value in New Orleans This was our first stay at the Dauphine Orleans and it will definitely not be our last! This is the best value for your $ in New Orleans. Our hotel room was clean; and the bed was the most comfortable bed on which I've ever slept. The location was perfect - convenient to everything and QUIET.The staff was extremely helpful and very friendly. Ask Jeff at the bar for a Bloody Mary with extra spicy beans- he makes the best in the city! I highly recommend this hotel!
111969,ATripAdvisorMember,05/17/2004,Ambivalent about the Dauphine Just came back from spending three nights (Fri; Sat; Sun) at the Dauphine Orleans. Check-in late Friday afternoon and get a bad taste of the hotel right from the start. Given our room key which was for a courtyard/pool view room. We got the courtyard in the buiding across the street from the main building. Up a couple flights of stairs; get to the room and the room had not been made and actually still had personal belongings in it. So it's back down and across the street to get another room - no apologies; just another key. Get into our room and none of the lights work - turns out everything is unplugged including the air fresheneing system they advertise (need to save on those electric bills?). Room is nice enough - exposed brick walls and vaulted ceilings with wood trusses add ambience far beyond any standard chain hotel. A bit on the small side but considering where you are and the age of the buildings - very passable. Jacuzzi tub with a dual shower head was great.Ask to use the advertised shuttle service to take us out to Commander's Palace for lunch and we are met with a deaf ear - no explanation just that they will get us a taxi. (Did take advantage of the shuttle later that evening for a ride to dinner.)Second day into our stay - need more toiletries. Ask to have additional toilet paper and bar of soap delivered - never receive it. Also; my electric shaver dies on me and I have no razor back-up. call the front desk to see if they have anything available and advise that there is a drug store 4 blocks away. Stop in at Mae Bailey's for a drink Friday night. Great atmosphere - but air conditioning is broken. Catherine the bartender says it is being fixed the next day. Air-conditioning is broken all 3 nights.On the up side - the Dauphine's location is terrific. The rooms were fine and had great character/ambience. Mae bailey's was great but a bit uncomfortable.Having spent an average of $190 per night for our stay; I would say that I am less than enthusiastic about the Dauphine Orleans. It seems they are happy with their location but don't really put the service in making your stay enjoyable. Would only stay here again if tehy ironed out the service issues or the rates are dropped dramatically.
111969,swallFayettevilleAR,04/29/2004,Fabulous! This was our first stay at Dauphine Orleans. It was even better than pictured on their web site. We stayed in one of the Courtyard Rooms. The courtyard was heavenly with a fountain and lots of plants; as well as a hot tub and tables and chairs. The room was beautiful especially the bathroom with the jacuzzi tub. The service was great and the parking attendant was especially nice. The location; one block from Bourbon Street; was so convenient and surprisingly quiet. We loved it and highly recommend it. We were there between the French Quarter Festival and the Jazz Festival so the rates were very reasonable.
111969,ATripAdvisorMember,04/09/2004,Loved this place! I have had a bad experience @ historic hotels in New Orleans and was not expecting much. This place was such a relief. Extremely clean and could not ask for better service. I wish I had known about this site when booking in the past. Its worth it to do a little research. But you can't go wrong with this place!
111969,ILoveTexas,04/08/2004,Very Nice Great location; pretty room; and lots of nice amenities: complimentary breakfast; welcome cocktail; tea time. A maintenance problem was handled promptly.
111969,ATripAdvisorMember,03/31/2004,Fantastic I had a fantastic time at the Dauphine. We were able to get the king jacuzzi suite above May Bailey's. It was absolutely delightful; the bed was among the most comfortable I've ever slept in. The tub was large; and comfortably accomodated two people. I was most worried about that; and had to get many hotels to admit their jet tubs wouldn't fit two people. There is a small balcony that faces the main building; and was nice to catch some fresh air in the mornings. The front desk guy; Shawn; was superbly friendly; we had a good time joking around. May Bailey's is a wonderful; quaint place and the bartender made reservations for us at an incredible restaurant...Olivier's. I have to grin at folks who talk about how dirty and unseamly NO is. This is not some pristine corporate resort with cabana boys. But if you want a down-home good time; make the trip.
111969,ATripAdvisorMember,03/17/2004,Enjoyed the Dauphine Orleans We've stayed at the Dauphine Orlean several times and have always enjoyed it immensely. We especially like the annex across the street; more privacy; closer to the hot tub etc. Also; the Continental brakfast is outstanding and a great way to start the day.
111969,Trackser,03/14/2004,Great for the price Our room was clean and pleasant; and the continental breakfast was first rate -- such fresh fruit! We were in the main building; on the street; but noise was no problem. Albeit; we were there a week after fat tuesday. Other hotels at comparable prices were located 2-3 blocks out of the quarter downtown; and in retrospect; the Dauphine is a great location. The room was nice enough to have spent much more time it in; if there wasn't so much else to experience. The Evergreen air/water cleaning system is a definite plus. Great in-room drinking water! Also it was done up wonderfully each day. Don't forget to tip those maids.
111969,ATripAdvisorMember,03/07/2004,Great Honeymoon Great Hotel Mardi Gras: What an Experience Went to Mardi Gras for our Honeymoon Stayed at the Dauphine Orleans 6 nights Everything was so GREAT! Location; Personel at hotel were great ; Room was in the patio with private courtyard ; so peacefull yet only steps away from the total wildness on Bourbon street. Everything Was GREAT
111969,amrdia,03/02/2004,European Flair We stayed at the Dauphine 02/27/04-02/29/04. This was the week after Mardi Gras. The staff although having survived the hectic period went out of their way to serve us. They were extremely friendly. The rooms in the main buiding were quiet; clean and comfortable. The bar is excellent. The bar tender was Jeffery. He was very competent and friendly. The drinks were potent and reasonable. The hotel is located 1 block off Bourbon in the center; very convenient. They will take you by van within the city limits anywhere you want. The continental breakfast is more than continental. The Inn is very European not a mega resort. You will enjoy your stay.
111969,ATripAdvisorMember,02/17/2004,We love the Dauphine Orleans! My husband and I have been to New Orleans a few times; but this was our first trip to the Dauphine Orleans. And it won't be our last. We love this place. From the moment we pulled into the parking garage to the moment we left; we were treated better than any other hotel we've ever stayed at. We were guarenteed a parking place for the busy weekend; which was wonderful. The staff is polite and helpful. you get free welcome drinks in the hotel bar and discount coupons for other places in the area. The rooms are a nice size and the beds have 4 pillows and a body pillow. You get bathrobes and a mini bar too. The amenities are great. The courtyard is beautiful and you can eat the free breakfast out there in the morning. We love this place and can't wait to come back!
111969,ATripAdvisorMember,02/03/2004,Loved the Charm! Can't beat the rates! The Dauphine was one of the highlights to our little road trip from Seattle. As it was our first experience in the South; we got loads of the famous Southern Charm from the folks at the Dauphine.We were greeted by sincerely friendly service and a round of cocktails from the lovely bartender. Our cozy rooms had two balconies over looking the courtyard. Don't overlook the stationary stack in the rooms; a surprise proclamation awaits...The hotel is a 2 block trot from Burbon Street and was a perfect escape from a wild night of bar hopping. Secure parking with impeccable window washing service is available prix compris.When we checked out; the hotel let us take a peek at the unoccupied suites in the hotel. This definitely gave us something to look forward to for our next trip!
111969,ATripAdvisorMember,02/02/2004,Nice Place but.... The hotel is beautifully decorated; clean; and has nice courtyards. However; fumes of chemcials in the hot tub were over whelming!!!! The hotel staff weren't the friendliest; no one smiled or acknowledged us -- we felt ignored; especially in the bar. We were the only ones in the bar; and it still took the bar tender 10 minutes to say hi to us.
111969,iowahawk3,01/31/2004,Mediocre at Best My wife and I spent a weekend here in January. She'd selected it and was disappointed once we arrived; it certainly looked nothing like you'd imagine based upon their website. The lobby (if you want to call it that) is very cheesy; looks like a '60's motel. The elevator is off of the parking garage; and looks like a tiny beat up freight elevator. The halls are musty and have certainly seen their better days; and are in dire need of paint and new carpet. The room itself was very large; but hadn't been remodeled or redecorated in decades and also smelled musty. Room service made the bed and replaced towels (which were threadbare and thin) but that was it. Coffee or kleenex weren't replaced; trash cans weren't even emptied. Breakfast is some tiny grocery store bagels and containers of cream cheese; hardboiled eggs; donuts; make your own toast; boxes of cereal; and make your own waffles.The location is great; very central but a block away from Bourbon Street so it's quiet. Bayona is right across the street. Other than that; there's not much I can really say positive about it. I don't know what all these glowing reviews are from - if you compare it to a Motel 6 I guess it would be nice. But compared to even a middle of the road Marriott or Hilton it leaves a lot to be desired. You'd expect cleanliness at a minimum for $150+ a night. We thought we'd be staying at a place that had some old New Orleans charm - and this place was charmless. Sounds like they have additional rooms across the street from the main hotel - wish we would have known that beforehand and requested them; because the main hotel is basically a dump. If you're accustomed to nice hotels I'd be careful.
111969,ATripAdvisorMember,01/16/2004,Just Don't Expect Too Much The courtesy van driver (Asa) is wonderful! The rest of the staff are o.k. Our room was the smallest in which I've ever stayed; but it was clean. We reserved a suite for the 2nd/3rd nites; but it was dirty and scary (hot sauce on the couch) and looked like there was a party in it the nite before we took it. We moved back to our little room where we were at least used to the weirdness. Our stay was quite an experience. The very; very best part is the complimentary cocktail. Ma Bailey's was the very best bar we went to during out entire trip. Both the bartenders were wonderful. The drinks were the best. This was our 1st time in NO and we found it to be very dirty; not too friendly; and somewhat dangerous. Dauphine is very New Orleans. I'm glad we did it for the experience; but we wouldn't do it again.
111969,LMayfield,01/13/2004,I love the Dauphine Orleans Hotel My husband I (along with about 14 other couples) visited New Orleans 4 months ago and stayed at the Dauphine for the first time. We absolutely loved it!! It was close enough to the happenings on Bourbon; but was also very quiet when we needed it. The folks were extremely friendly; especially Amy the bartender at May Baileys Place. I will recommend this hotel to any one that asks and will also stay here again on my next visit to the Big Easy!!!
111969,ATripAdvisorMember,01/12/2004,A great place to stay My sister and I stayed at the Dauphine Orleans for a long weekend in August. It was her birthday and the staff was so thoughtful and placed a bottle of champagne on ice with glasses in our room. Our room was spotless and we especially appreciated the air cleaning system and wonderful pillows. Although the bathroom was small it was nice with marble vanity and water filtration system. The staff was very helpful without being intrusive. Make sure to eat at the restaurant across the street; Bayona. It was to die for! The little pool in the courtyard was great for cooling off and sunbathing.
111969,ATripAdvisorMember,01/04/2004,Captivating i stayed at the dauphine in march of 2003 after mardi gras had passed and was delighted with how quiet it was; yet how close to all the action of the french quarter. i had an absolutely gorgeous room across the street from the main hotel overlooking a captivating courtyard. my room was just beautiful; i loved the brick walls; the huge comfortable bed; the french doors; the jet tub. i felt like a princess in it and the room was very clean and inviting. the hotel exceeded my expectations (i found it online) and i would stay there again in a heartbeat. in fact; i fully intend to do just that this spring.
111969,ATripAdvisorMember,12/07/2003,LOVED EVERY MINUTE!!! Everything was wonderful..from the parking price and service; to the front desk check-in; the great cocktail in the lounge; the breakfast(waffles yet!);and the lovely waffle pique robes in the room; plus the comfy down body pillow! Only complaint was that former occupant had left a no incoming calls on the automatic phone service; so we missed one appointment. I've stayed there three times and enjoyed each visit more each time. The balcony location was great..we even saw a parade on Dauphine Street and they threw us beads! The pillow wafers were really delicious and maid service superb. Will never stay anyplace else!
111969,ATripAdvisorMember,12/01/2003,Loved The Dauphine! My husband and I stayed in the patio rooms during November 2003 and LOVED IT! What a quaint; cute; cozy place to stay. It really oozed the feeling of the French Quarter. If you do not like small hotels then this is not the place for you...but if you are looking for a place that FEELS French Quarter STAY HERE!!!!! Plus; the location is unbeatable! We cannot wait to stay here again!
111969,ATripAdvisorMember,11/16/2003,Quaint and Cozy We stayed for the weekend on October 10th and could not have had a more pleasant of stay. The rooms were clean; with nice down pillows. Wonderful breakfast with lots of choices. Two blocks from Bourbon Street. Friendly and helpful staff. Afternoon tea was nothing more than generic brand cookies; so don't plan your day around it. I highly recommend a stay here!
111969,ATripAdvisorMember,11/12/2003,Loved the Dauphine! I stayed at the Dauphine Orleans in August of 2000. The rooms were clean; comfortable; and had goose down pillows. My room overlooked the pool; which I liked and did not find to be all that noisy. The hotel is close to everything and has a great bar!!! I can't wait until I get a vacation so I can come back!!!
111969,Colleen1974,10/26/2003,honeymoon at the dauphine We stayed at the Dauphine Orleans on our honeymoon. The room was small and nothing to rave about. I didn't find the staff at the front desk very friendly; although the bell hops and parking lot attendents were so nice. A great thing about the hotel is the comp. shuttle which is very nice. It beats paying for a taxi; and the longest we had to wait for the shuttle was 10 mins. The May Bailey bar is worth checking out. It has a cool vibe and is pretty quiet. They also had the best hurricane I had in the city! The continental breakfast was pretty good; one of the best I've seen.
111969,ATripAdvisorMember,10/11/2003,Great Place We had a delightful time at the Dauphine. Rooms were clean and had everything we needed. Wife enjoyed the hot tub and the morning waffles. The beds were a little hard but not a problem. Morning paper was a nice touch as was the welcome drinks at Mae Baileys. Would defintely return to this hotel. Dan Cathy Johnson
111969,ATripAdvisorMember,09/29/2003,Loved the Dauphin Orleans We were here 9/24/03 thru 9/28/03. The hotel exceeded are expectations. The rooms were a good size; clean and very comfortable. Everyone on staff was exceedingly friendly. Service was terrific; but not intrusive. Excellent continental breakfast with fresh fruit; waffles; pastries; etc. Pool and courtyard were quiet and lovely. Mae Baily's is a great place for a pre-dinner cocktail (they don't gouge you like most of the other bars in the French Quarter). Close to everything; but quiet location. The hotel may be a little faded around the edges; but that seems appropriate for the French Quarter. The whole place had a terrific atmosphere. One of our party may have even spotted on of the resident ghosts! We definately stay here again next year.
111969,ATripAdvisorMember,09/19/2003,Our stay was C'est Magnifique! We stayed at the Dauphine Orleans Sept. 13-16 and had a wonderful time. The staff was very pleasant and accommodating and our room was delightful. We used the hotel shuttle alot and all the drivers were terrific but I would like to say that Asa was top notch. I would like to send him a greeting from the Foleys and the Wagners. Hi Asa!! Thank you for your great friendly service during our stay at the Dauphine Orleans. Please also send a thank you to the other drivers as well.
111969,ATripAdvisorMember,09/14/2003,Tiny room. Needs Updating! This hotel looked good on paper. I wanted a hotel with a courtyard and a pool - real New Orleans flavor. This is not it! The room was tiny and the air conditioning could't even keep it comfortable. The room was musty. There is no lobby except 2 chairs in front of the desk. The pool was small and the courtyard so tiny you could fall in the pool trying to get around it. I don't see what the positive reviewers saw. Maybe they have nothing to compare it to. I say don't waste a great trip on this place.
111969,Barbms,09/11/2003,Great place! We just returned from a trip to New Orleans where we stayed at the Dauphine Orleans. I was a little uncomfortable about a hotel that I didn't know anything about but read numerous reviews about this one and for the most part they were all good. We had stayed at another hotel in NO in April that I had found and let me just say that it was not a good experience so we were a little apprehensive but...the reviews were all right! This is a great hotel with good service and friendly staff. All the little extras made a big difference. Housekeeping was very good and turn down service is a nice touch. The continental breakfast with waffles to go along with all the fruit and other items was good and fresh. It was very clean and the staff kept it supplied very well. I have seen reviews that said it was a little worn in places but when you think of how old it is and the people coming through every day it would have to be a little worn. While we were there; the staff was painting and cleaning even though the temperature was extremely hot and humid. We were vey pleased with our stay and will be going back many more times. May Bailey's was also very nice; quiet; and clean. A good place to stay in the French Quarter that is close to everything but quiet.
111969,ChefGeorge,09/01/2003,You'll love it! We just returned from several days at the DO and I'm very happy to report that we loved it; too! Parking is a real plus; as the garage is right there at the hotel entrance and elevators. We were able to fetch things we'd left in our car and store things we picked up during the day with no problem. The valet gentlemen are very nice; friendly; and accommodating- especially the one from Cuba! We also appreciated the filtered water spout in the bathroom; the daily Times-Picayune; not some generic USA Today paper; and the marvelous breakfast- they recently added make-your-own fresh waffles; which are great! Our only complaint is fairly petty- the place could use a little freshening up- paint scrapes on around the elevators; some worn and stained carpets; but if that's really important to you; there are plenty of brand-new; generic; chain hotels there. With Bayona literally across the street and Arnaud's and Broussard's just around the corner; you can't beat the location. I would definitely return.
111969,ATripAdvisorMember,08/26/2003,excellent choice! an excellent hotel right in the french quarter! very close to everything. one block from bourbon street but without all the noise. we stayed 2 nights in this charming hotel. rooms were very nice as well as the hotel staff. the continental breakfast was the best!
111969,robynjamaica,08/18/2003,Two thumbs up! We just returned from a 3night stay at the Dauphine Orleans. If you want to appreciate the true colors of the French Quarter; this hotel with its unique rooms is the place! Reserve a patio room - you get so much more for just a bit extra in price. Loved the location - only one block from Bourbon; but so quiet you'd never know it. Heavy curtains blocked out the early morning sun in our room - loved slipping on our robes after bathing in our wonderful marble bathroom complete with jacuzzi tub. We had a corner room on the second floor which gave us extra square footage; vaulted ceiling and balcony that overlooked Dauphine Street. The pool was a godsend after walking the streets of the french quarter all day and was a quick way to cool off before dressing up and meeting the rest of our friends in the May Baily's lounge for cocktails and complimentary hors d'oeuvres. Jeffrey; the bartender; whips up some great drinks and does an outstanding job of recommending places to dine. The bed; complete with goose down pillows is wonderful after spending a night out on Bourbon street. Friendly staff all the way around; clean rooms public areas; speedy maid service every morning.
111969,ATripAdvisorMember,08/01/2003,Great place tucked in great location! The Dauphine is a great hotel. Check-in is quick; and the room is cozy. Breakfast is nice; and everything you want to do is within walking distance. I recommend this hotel to anyone coming to New Orleans for the first time!
111969,ATripAdvisorMember,07/20/2003,What a Wonderful World We spent five days in July at the Dauphine Orleans what a delightful surprise! Every single staff member (well; except for the unsmiling girl when I checked out) made our stay comfortable; home-like memorable. Bernice will even hug you if you clear your own breakfast dishes!! What more can you ask? The room was beautiful; the courtyard was beyond relaxing and the daiquiris just right! The bellmen were especially helpful with any local information we needed. Big; easy fun!!
111969,ATripAdvisorMember,07/16/2003,Good enough; could be better... We just returned from a five-night stay at the Dauphine Orleans. We were generally pleased with the hotel -- the location is great; the staff was very friendly and helpful; and our superior king overlooking Dauphine Street was quite large and comfortable. Where the Dauphine falls short is in the areas of upkeep and housekeeping. Our room was a bit shabby -- the carpet was torn; there were black smudges on the walls in the entryway; a light fixture was loose and hanging away from the ceiling; the airconditioner was in need of maintenance; the refrigerator did not work. The Evergreen air purifiers are a nice idea; but in our room the filters had obviously not been cleaned in quite a long time; rendering them pretty much useless. And we found them to be quite noisy; particularly the one in our room that was not properly mounted on the wall.When we checked in; our room was still dirty; and I had to fetch a housekeeper to finish cleaning it. All of the bathroom mirrors were coated with a thick layer of hairspray from who knows how many previous occupants. Only one bathrobe was in the room; and had clearly been used by the previous occupant; but when we asked for new ones; they were delivered in less than five minutes.Some notes about room location: those in the main building facing Dauphine Street can get pretty noisy on weekend nights; even in the off season. Most of the rooms facing the courtyard overlook a space used as a parking lot; so the view from your balcony is not especially appealing; others overlook the pool area; which can also be noicy.So on the whole; this is a hotel worth checking out; as long as your expectations are not super-high. The pool area; the free breakfast; and the shuttle van are all nice extras. In spite of the less-than-thorough housekeeping service and the need for better routine maintenance; I still give the Dauphine four stars because our overall experience was pretty good. We would probably stay here again; though on our next trip to New Orleans we'll probably look to try out another hotel.
111969,ATripAdvisorMember,07/14/2003,Awsome...as always!! Absolutly love this city...we had a mini vacation at the Dauphine. Booked a private courtyard room and it was worth the extra money. Had stayed in the main hotel before but this is better. Rooms are across the street and larger. They have Jacuzzi tubs but didn't use it...there is a hot tub in the courtyard. Hotel is very private and 1 block away from Bourbon street but can't hear the noise. It is an older hotel and used to be a brothel...don't expect the glitz and glam of the newer hotels. Very charming!!! Ate at The Alpine and it was fantastic!!! Great menu...ask for the chocolate martini and spanish coffee for apres diner. Had the smoked duck and boyfriend had the blackend redfish...both excellent. For a quick creole meal try Menas Palace...not touristy but great food...try the red beans; rice and sausage or shrimp creole. Cheap and good eating!! For the Sunday brunch try The Court of Two Sisters..23/person and touristy but the selection will blow you away..Turtle soup; braised veal; crawfish; bbq shrimp. Would not recommend Roumalade...use the free drink coupons the Dauphine gives you but don't waste your money here. Small (very) portions with little taste. Take your drink to Menas! Did the Vampire tour...great little history tour at nite. Good tour guides...expect to pay 18/person or find a tour center and pay about 3 less/person. Do visit Metarie Lakelawn Cemetery...stop by the office and pick up a map...they will also give you a tape to tour in your car. Make sure to have plenty of film on hand...awsome tombs...and in a safe area. But still would walk around with a friend. Boubon street is always hopping...try Club 544. Great jazz in a great setting...unlike Preservation Hall you can sit and drink at the same time. Also check out the City Flea Market in the French Market area...good buys. Hit here for your souveniers. In all a great trip...can't wait to go back!!!
111969,ATripAdvisorMember,07/14/2003,Hassle-free experience. Our stay here in early June 2003 was wonderful. The location is very convenient but away from the noise and smells of Bourbon Street. The room was comfortable and clean and the staff was friendly and inobtrusive. The hotel was a good mix of a small independent hotel (character) with the professionalism/consistency of a national chain (no surprises or quirks). The front desk was also very helpful with directions to points of interest. We had a very positive experience and would definitely stay here again.
111969,JJ,07/11/2003,What A Delight!! My husband and I stayed at the Dauphine Orleans from July 1-6; 2003. We arrived early for the Essence Music Festival and although the hotel was packed full by July 3rd; it was a delight to stay there. The room had excellent A/C and we were greatful and relieved to get back to the room to cool off during the day. The location is excellent. One block over from Bourbon. Walking distance to/from almost everywhere. The courtesy van was a big plus and we found ourselves using the van to get to our destinations and taking our time sightseeing while walking back to the hotel. The staff was helpful and knowledgeable. Security was excellent; even at 4am. They were awake and watching us through the 1-way mirror in the lobby. Mae Bailey's Bar was interesting and it was fun to hear stories of the ghosts that are around. The hurricanes were excellent at Mae Bailey's! The morning paper was nice; and the complimentary breakfast was wonderful with a great selection! Like I said; the hotel was completely full and the staff were constantly making sure we never ran out of anything. After shopping at the Crescent City Market for some Louisianna shrimp to take back home; the kitchen staff was kind enough to store the shrimp in their freezer until we left. The pool was in a little comfy courtyard setting and it was another refreshing way to cool off. But don't expect your room to be cleaned until 4PM or later; despite what you door sign may say all day. No problem -- we just went to Bourbon St. for the happy hour specials!! The hotel was great :) JJ
111969,ATripAdvisorMember,06/17/2003,Great location; great room Took a chance on the Dauphine after reading positive reviews here; and they were right. Location was great - a block off Bourbon Street; but amazingly quiet. Our courtyard room was not huge; but the ceiling was 15 feet high; so it felt quite spacious. I'd recommend asking for a room away from the pool; though; it got a little loud.Came with all the amenities you need - robes; down pillows; body pillow; coffee maker; complimentary continental breakfast...loved it and would stay there again.
111969,ATripAdvisorMember,05/07/2003,A Wonderful Hotel--Great Location We stayed at the Dauphine Orleans the last week of April 2003 - it was a wonderful stay. Rooms are smaller than the chain hotels; but the bed was the best -- down pillows and a big down body pillow -- as well as other amenities: robes in room; nice shampoos/lotions; coffee maker; iron/iron board; hair dryer. Nice continental breakfast and tea time too. Location was quiet; but central to both Canal and Bourbon.
111969,ATripAdvisorMember,04/24/2003,A great find We just got back from a wonderful time in N.O. This was my third trip to the city; but my first to the Dauphine. While it was without the glitz of a Marriott or Sheraton; we found the hotel to be modern; charming; comfortable; well situated for vacationing and staffed by some of the most freindly and helpful people we've ever encountered. What more does anyone need?
111969,ATripAdvisorMember,04/15/2003,Dauphine Orleans; New Orleans Spent four days there the last of march and loved it. Great location; nice breakfast; good service; and very comfortable room (maybe a little pricey). Stay across the street in the patio rooms if you can. The free shuttle to transport you any where throughout the quarter was a definite plus. Would stay there again.
111969,ATripAdvisorMember,03/26/2003,Considerate Staff showReview(924677; 'full');
111969,jhcc1,03/16/2003,holiday stay showReview(918096; 'full');
111969,ATripAdvisorMember,03/16/2003,Daupine Orleans Hotel was WONDERFUL!!!! showReview(917871; 'full');
111969,ATripAdvisorMember,03/11/2003,Lock your doors! showReview(911878; 'full');
111969,ATripAdvisorMember,10/11/2002,Highly Recommend showReview(714987; 'full');
111969,lass,08/02/2002,Romantic Romantic Romantic Rendezvous showReview(645300; 'full');
111969,lass,06/06/2002,Cute showReview(608492; 'full');
111969,lass,05/20/2002,Wonderful Adventure showReview(586196; 'full');
111969,lass,04/30/2002,Nice Boutique Hotel showReview(557790; 'full');
111969,lass,03/01/2002,Nice; convenient hotel showReview(414739; 'full');
111969,lass,08/18/2008,H么tel agr茅able au coeur du French Quarter showReview(19634086; 'full');
111969,lass,05/11/2008,Spitzen Hotel in bester Lage showReview(16597392; 'full');
111969,lass,07/30/2007,Un bon choix showReview(11442080; 'full');
111974,ParadiseOklahoma,01/10/2009,Great Hotel! This was a very nice hotel. Stayed here for one night after our cruise. Used our priority point's to book two room's on the priority club website. The front desk was very accomodating when we checked in. We arrived at the hotel around 11:00 am and they allowed us to go ahead and check in even though one of the balcony room's wasn't ready yet. They just called us when it was ready and we moved everyone to the new room. They even upgraded us to the club room level at check-in. Nice surprise. The club room has complimentary beer;wine; mixed drink's and snack's from 5-7pm. They also have a complimentary breakfast here in the morning's. The room's were very nice with a min-bar; very comfortable bed's and a decent size bathroom with separate vanity area. This is alway's a big plus to me. It was also nice to be able to sit out on the balcony in the evening and enjoy a drink.All in all I think this hotel is in a decent area close to many attraction's with great customer service.
111974,keepinitreal9874,12/11/2008,Great Value We spent 5 nights in December here with only one being a weekend night. Our room was very clean; spacious; and was as expected and at $59/night (before tax) really couldn't be beat. We did not eat in the hotel so cannot comment on the food. We found that ~$35 for internet the whole time we were there to be very reasonable and the NY Times delivery was a nice touch. The room also has wine glasses and a corkscrew which is very convenient.The location was ideal as mentioned in the other reviews as I enjoyed being able to leave the french quarter. Our room was very quiet (11th floor). The only disturbance was on the first night in which the room adjacent to us must have had the alarm clock reset and it went off at midnight; but within minutes of calling the front desk this issue was addressed. In general the concierge and front desk were extremely friendly.Overall a very good experience and would definitely recommend this hotel for business or leisure. A minor point of concern was that our bed was bizarrely soft and while this doesn't bother me if your a very finicky sleeper I would keep this in mind.
111974,Irish89,12/05/2008,Nice alternative to the French Quarter We got our room through Priceline for $50 a night. For that kind of money; this place was quite the deal.It is an upscale hotel with all the amenities (and expenses) which one would customarily expect. They clearly take good care of and great pride in their hotel. Like another reviewer; we were there during the Bayou Classic. Not only were the elevators overtaxed; but so were the dining facilities. The guy at the bar told me that we could order food; but it would take about an hour and a half to get it! I would think that a hotel which is within easy walking distance of the Superdome would know how to handle these big crowds a little better. Perhaps not.Aside from this minor inconvenience; it was a very nice place. It is within easy walking distance of about anything a tourist would want to do in New Orleans (i.e.; French Quarter; Superdome; Riverwalk; etc.). And it's nice that it's not IN the French Quarter; which can get a little loud and boisterous. If you're looking for the Madri Gras style setting; this is not it. It is much quieter and upscale. But you're only a few short blocks from the party scene.The rooms were nicely appointed; with marble and granite in the bathroom. All in all; it was a very comfortable and nice place to stay . . . especially when you can snag a deal on Priceline!One last issue: parking. If you park at the hotel; they'll want $30 a day. Not a lot of good alternatives though. There is a small lot next door where you can park for $15 a day; but security is not guaranteed. Parking anywhere in downtown New Orleans is just expensive and you should prepare yourself for that.
111974,digtravel,12/03/2008,Intercontinental a good choice We booked this hotel as part of a Priceline package for a very good rate. The hotel is in a great location for wandering the French Quarter without staying right in the madness. There is a streetcar stop right across the street for Garden District access. The room was large and comfortable. The bathroom was well laid out; with a large marble vanity separate from the rest of the bathroom.Staff was pleasant and helpful. We ordered room service once from the late night menu; food was pretty good and arrived quickly. We didn't get a chance to use the pool due to a cold weather snap.All in all; the Intercontinental is a great choice especially if you can get a Priceline or Hotwire rate.
111974,everfair,12/01/2008,Thanksgiving in New Orleans We got a good package deal through travelocity for the InterContinental. We came in for the holiday weekend; as well as my birthday on Saturday. Randy greeted us and got our bags at the entrance. We checked in at 2pm with John. I mentioned to him that if it were possible; if we could get a nicer room for my special occasion. When we got to the room; it was nice; but standard; and it overlooked the parking deck next door. In terms of amenities; it was nice...comfy bed; clean and new looking bathrooms. Halfway through our stay; the remote control for the TV stopped working; but we were too lazy to ask them to replace it. We wished that the internet would have been more affordable; if not free. I used the exercise room one morning and it was good-sized and well equipped. The pool was located just outside of it; but since it was rainy; I didn't use it. We really liked the fact that it was within walking distance to the French Quarter; Harrah's; as well as the Riverwalk and the Aquarium; although sadly it was raining on and off all weekend. One of our favorite meals was across the street at Luke.When we returned to the room to freshen up before dinner on Saturday night; I was surprised by a bottle of champagne waiting for me. It was a very nice touch from the hotel to remember my birthday. All in all; we had a great trip in New Orleans and would definitely consider staying here at the InterContinental should we get a good rate again. ***One issue that did somewhat affect the enjoyment of our stay was the fact that the Bayou Classic was the same weekend. Unfortunately; the elevators could not hold up against the volume of people elevator riding to party in various hotel rooms; and thus there was a backup at the elevators. Also; when we left our room early Sunday morning to check out; we saw a man sleeping on a chair in the corner of the elevator waiting area; which shocked us. (I suppose that you could argue that perhaps better security would have prevented this.)
111974,BIGSOS,11/27/2008,pretty hotel Stayed here for a Saints game at the superdome. Very pretty hotel and quiet. Good location on streetcar line with lots of close restaurants. Close to dome; quarter; and riverfront.Room very nice. Very comfortable bed. Quiet room and hotel; although like any in the city; some noise.Gym good. Pool cold for winter. Staff very nice and accommodating.
111974,mawwit,11/16/2008,Decent room; not much else to this hotel This hotel has a relatively pretty; but old-feeling lobby; kind of like being at a nursing home. There was very little buzz in the bar and restaurant the entire time at the hotel. It just wasn't a very exciting or provocative ambience for a supposed 4 star hotel. Service and staff were friendly at check-in. As for the room; it was simple and clean; yet a bit outdated. The location is decent for getting into the FQ; and I would suggest this hotel if there is a very good price. You will get a safe; clean environment; but nothing much more than you would find in a limited-service hotel like a Hampton Inn/Courtyard; etc.
111974,cyl70e,11/10/2008,Nice Place Pic of the room after a quick nap.
111974,sarapac,11/09/2008,Good Location; that's about it We stayed here Oct 30-Nov 1 to celebrate our anniversary and experience Halloween in New Orleans. We booked it through Bookit.com's Mystery Hotel option. The hotel is in a great location; as described. Just a block from the St. Charles Streetcar and a few blocks from the French Quarter. After spending a couple nights on Bourbon Street we were glad to get away to a quieter hotel and get a good night of rest. The streetcars made getting around very easy. We rode down to the Garden District and walked to the zoo for Swamp Fest for some local music and authentic cajun food. We also took the streetcar to St. Louis Cathedral and enjoyed the Halloween Parade. Everywhere we went we felt safe and the people of New Orleans were incredible. To be honest; we didn't spend much time in the hotel room. The beds were comfortable. We had great water pressure. Lots of closet space. No noise problems. There were just a few minor problems. The air vent on the ceiling fell open. The TV had terrible reception; not that it mattered. You have to pay for internet. Room Service prices were ridiculous. The room was a bit run down; but still quite clean. I would not pay full price. The pastry shop on the first floor; is closed on weekends which seemed incredibly stupid with all the tourists there for Halloween. With so many great restaurants in NOLA; we didn't waste our time at the hotel restaurant. From the other reviews; it sounds like we didn't miss much. For $99/night I think we could have done better. The hotel really doesn't have much extra to offer. We will probably stay somewhere else next time; now that we know the area better. We still had an incredible vacation; despite the very minor problems with the hotel.
111974,DrSavant,11/05/2008,Definitely does not deserve it's star rating When you stay in a 5 star hotel; you expect certain things.None of them are here. Well; maybe with the exception of a friendly and helpful concierge; which speaks to the credit of that person; rather than the hotel.The room I had; looked like it desperately wished for a renovation. The bathroom is tiny and is more of an excuse for a bathroom; rather than an actual one (attempting to bear in mind the star rating of the hotel; once again). The soundproofing level is next to none - had to enjoy various lovemaking sounds emanating from several rooms!Breakfast was a killer - all (yes; all) of their dairy products were expired and a complaint to the management was met with an oh really? raised eyebrow.Adding insult to injury; they've attempted to charge me for a breakfast that was included with the room.Long story short - never again will I stay in this hotel.
111974,BGChicago,11/03/2008,WAY below our expectations - 10/30/08-11/2/08 We stayed at the Intercontinental for Halloween; and it was probably the scariest thing we saw all weekend. The bell boys were too interested in their personal conversations to help us with our bags; and the front desk also seemed disinterested during check-in. Our hotel room was in terrible shape. No fitted sheets; the shower was barely a dribble of water; there were no washcloths; and the sink handle fell off on our second day. We ordered room service for two; and they proceeded to send us two pieces of toast and two bites of our remaining entrees. The fruit tasted fishy (I don't know how this is even possible). When we called to complain about all of these concerns; the manager simply said she's comp our breakfast. Why she did not offer to fix the shower or the sheets is beyond comprehension.The Intercontinental hotel is no where close to a four star hotel. There are many nicer hotels in the French Quarter. Luckily; we had an amazing time on our trip and were able to laugh off our poor treatment at the Intercontinental; but we will certainly never go back to this hotel.
111974,claude46,11/01/2008,Terrific stay/terrible breakfast We had a lovely stay at the Intercontinental in New Orleans. Conveniently located. Accommodating staff who were helpful at every turn. We could not have been more pleased with the reservations; check-in; valet parking; directions to attractions; cleanliness and attention to detail. We were delighted with our stay and would book there again. However; our decision to visit the in house restaurant for a Saturday morning breakfast was a terrible mistake. The very expensive breakfast buffet was awful. The table service was; at best; absent. The buffet items were mediocre; if present. The expensive; special cooked items were inedible and arrived after all had finished their meals and some had left the table - A travesty in food oriented New Orleans. After a very long wait for our check; we were told that the credit card machine was broken. The whole restaurant is broken! By all means stay at the New Orleans Intercontinental Hotel. Avoid the in house restaurant at all cost!
111974,Remgirl1,10/30/2008,Beautiful; Comfortable; and in a Perfect Location I was only in Nola for two nights (sadly) to attend the Voodoo Music Experience. I had booked the Intercontinental a few months earlier via Priceline and got a fantastic rate of only $64. plus tax per night. Arriving at the hotel I saw a tour bus parked outside and quite a few people in the valet area. I overheard that the hotel was fully booked that night and that many musicians were staying there. When I checked in I was told that I was being given a complimentary room upgrade to a King Deluxe. The room I got looked exactly like the one in their photos. I was on the 11th floor and had a huge balcony that overlooked the courtyard. The bed and pillows were very comfortable; the towels were large and plentiful; and the shower was great. The temperature controls were easy to adjust; however the alarm clock had me stumped so I simply requested a wake up call. I ordered room service for dinner two nights in a row after getting back from the music fest. I know a hotel is not the place to get an authentic (or cheap) shrimp po' boy in Nola; but I was starving and wanted to get away from the crowds. Let me tell you; my Po' Boy was delicious and huge. Two people could've made a meal of it. I liked it so much I got it both nights. As for location; the Intercontinental is in the perfect spot. Its at the border of where the central business district and the French quarter meet. This was a quiet area yet only a five minute walk to bustling Canal Street. The St.Charles and Canal streetcars are easily accessible; as well as public bus service; and the area itself is safe to walk at night. My only complaint; if you can call it that; were the connecting room doors lack of soundproofing. My room had connecting rooms on either side and I could clearly hear my neighbor's conversation on one occasion. Other than that; pure silence. I look forward to my next visit to the Intercontinental New Orleans as I am already planning a Halloween trip for next year.
111974,zuki13,10/27/2008,Beware! We arrived at the hotel and handed our luggage to the bellman. He apparently left it unattended long enough for a bag to be stolen. Then; when we reported the lost bag; the management intially insinuated that this was some sort of plot to bilk money out of the hotel. They asked for a list of the contents and then mockingly questioned the values assigned. They did capture the theft on security video. The New Orleans police were much more tactful than the young hotel staff. Hotel management has an attitude problem and could not have handled this any worse than they did. When I tried to register a complaint online at their website; they limit the comment to 500 characters; so it did not post. This situation would have been bad enough; but hotel management made it much worse. If this is allegedly a 4 star hotel; it apparently hasn't been evaluated recently. The room was actually nice; but the food was horrible and the wait staff was surly. All in all; this was a horrible experience.
111974,goodtrips4meandu,10/21/2008,Perfect Location; Perfect hotel They checked me in before check in time; I got there at 12 check in time was 4. The hotel is literally within blocks of everything; and if you want to see the zoo; Audobon park; the Garden district... Anne Rice fans love that district! The St. Charles streetcar is on the corner of your hotel. Is only a very few short blocks from Bourbon street and the french quarter. Beautiful rooms. Concierge very helpful; friendly and conversational as well as front desk staff. I will return to this charming city and use this hotel again if I don't just move there.
111974,beechmi,10/08/2008,Nice Hotel and Great Location!!!! I just returned from a long weekend at the Hotel Intercontinental New Orleans. I've stayed at Intercontinental Hotels all over the USA; Europe and Asia; and found this property to be a bit above 'average' for IHG.The staff was very friendly and helpful; and the location was great (just a few minutes walk to Canal Street the French Quarter). My room was on the 14th (or 'executive') floor and it was very clean; quiet and comfortable with great maid service.The hotel is in good condition and well maintained; but it has that '1980's' hotel look (lots of mirrors; gold fixtures chandelier lighting) to it and is a bit dated.The staff in the executive lounge were very friendly and helpful; but the lounge itself was nothing to get too excited about. No WIFI; and staff only in the morning (for continental breakfast) and a couple hours in the evening. Otherwise; it was a few softdrinks; chips; nuts; coffee the NY Times.The gym exercise room were clean and above adequate for a hotel (there was a real weight bench and weights over 25 lbs.!) with a nautilus machine; free weights; treadmills; bikes stairmasters. But no steam room; sauna or showers. The pool is on the roof and outside; but not very big. Its not a 'lap' pool; but more like a 'wading' pool.So if you're looking for a comfortable; clean and quiet 'business' hotel in the CBD near the French Quarter I think you'll be happy.
111974,sjpottawa,10/01/2008,Streetcar noise! Generally speaking; the quality of the hotel was fine. Front desk staff were friendly; concierge was helpful; room was clean and reasonably well appointed. Room service food was disappointing; but about what I'd expect from a hotel.However... my room on the 5th floor was *NOISY*. At 5:30am; the noise from the streetcars starts - and it was loud enough to wake me up both mornings. I mentioned it to the front desk staff after the first night and they offered to move me to a quiet room; but I was flying out early the next morning and was planning on waking up at 5:30 anyway.There may be other rooms that aren't affected by this; but I won't take the chance.
111974,ljfine99,09/14/2008,loved it First I'd like to wish all well in the Gulf Coast. Secondly; I'd like to thank everyone that contributes to this site. So; i landed in N.O on 8/19/08. The cab ride is appr. $15 pp; there were 2 in my party for that ride. We stayed at the New Orleans Intercontinental Hotel; located on St.Charles st. Lovely hotel! I haven't anything bad to say about the place. As soon as I checked in my friends and I went seeking Pat O'Brians thanks to this site. We were looking for the infamous Hurricane drink. Sorry to say that it left little to be desired. Not at all what i expected. Now; if you want a REAL hurricane; then I suggest you head over to a little spot on Gravier st. It's next door to the Holiday Inn and it's called Dominic's Bar. It's 2 blocks from the hotel. Trust me when i tell you that you really only need one. I had 2 in one day and missed a date with a nice guy. Bourbon st. is another world. We went during the day; and it was a regular neighborhood; few people out and about. At night; OH MY GOODNESS!!!!! it was a COMPLETELY different world. Seems like most everything is legal on Bourbon. There's a spot right next to the hotel (if you come out and go to your right) cheap breakfast. I forget the name but it's the first place that you can buy food if you come out and turn right. Had breakfast at MOMMAS. Really good food. My friends did the Katrina Tour; I declined. Just don't feel comfortable giving my money to a bus company when it doesn't benefit the victims. Anyway I didn't get to do half as much as I wanted to. I will say that I LOVE NEW ORLEANS!!! I can't wait to go back; and have 1/2 of a Hurricane! PS. The pool in the hotel was clean and enjoyable; as was the fitness center.
111974,Melinda065,09/04/2008,Exceptional staff! We didn't arrive until around 2 a.m. the first night; but from the moment we stepped out of the cab until we left our experience was nothing less than perfect. I can't say enough about the staff; especially Michael the concierge; so knowledgeable!. We were married during our stay and he made sure a surprise flower arrangement from my fiance was waiting when I arrived in our room. He went above and beyond to make our stay comfortable. We never encountered a single staff member who wasn't smiling and friendly. The beds were great; nice and plush. The housekeeping staff was very accomodating as far as waiting until we had left for the day before they came to clean; we never had a knock at 8 or 9 a.m. to disturb our sleep. We booked our stay through priceline (awesome rate!); 2 rooms; and I requested adjoining rooms before we arrived; no problem at all. We did not try the hotel restaurant but if the smells emanating into the lobby were indicative of the food it must be wonderful. We plan on returning to New Orleans next year and we will definitely stay at the Intercontinental.As far as restaurants I'd recommend GW Fins; Cochon; Central Grocery; and if you're a sushi fan go to Sake Cafe on Magazine; much more variety than the usual sushi bar (try the sea urchin and quail egg) and the service was wonderful.
111974,Oyster4,08/14/2008,Good not Great Stayed here for two weeks on business. The hotel was nice and the rooms were clean and comfortable. The best feature of the hotel was its close walking distance to the quarter without having to stay in the dirty; noisy quarter. All restaurants and bars are within an easy walk. The workout room at the hotel is lacking as are the dining options; room service is a bit over priced and the bar is pretty dead. Staff were polite but not overly friendly.
111974,funtravelfamily,08/04/2008,Very Nice! We stayed here one night while in NOLA; passing through to San Antonio. We wanted to be close to the French Quarter; so we could walk. The hotel was wonderful. The room was clean and comfy; very nice. It was a nice short walk to the Quarter. Booked on Priceline. Great Hotel. Great price!! We would love to stay here again!Happy Travels!!
111974,hathor8080,07/22/2008,would not stay here again; unless great deal stayed here last weekend; in town for a business convention. upon checking in (after driving for 6 hours) we learned we needed the credit card which the reservations were booked. the lady at the desk was very unhelpful and i don't think would have cared if we had to sleep on the street. long story short... after making us stand at the check-in desk for over an hour and a long-distance call to our boss; we finally were given the room key (at 9:30 pm). the room was very disappointing; i'm not sure what i was expecting; just something better. room with 2 double beds was very small (as in- you can stay at a $50/night hotel with a bigger room). no bathrobes as the website says. view of the parking garage next door; no balcony. the elevators ran fine the entire weekend; but when we were trying to leave monday am - had to wait 25 minutes for one to take us to the lobby. also every morning in the lobby they set up a table where someone handed out coffee and pastries; for a price. why is it that the more a hotel charges to stay; the cheaper they get? i did get a chance to check out the pool; (not planning to swim - just wanted to see how nice it was); it wasn't nice at all; seems like it doesn't see much sun; very small; and very insulated. thought that like some of the westin hotels there would be a view of the surrounding area - it IS on the 15th floor. the valet people; on the other hand; were very nice and helpful. Overall i wouldn't suggest this place to anyone else as there are many; many hotels in the immediate area; and i'm sure they are better.
111974,lolanola,07/17/2008,Dynamite Hotel Booked this as a little in-town getaway and it was truly a treat. The property is fantastic on every level. I was amazed to see how much was going on in the downtown area as oppossed to the French Quarter; where we usually stay when we do things like this. There were people everywhere; Great restaurants both in and out of the hotel.. but you must do the Sunday Brunch!!! The InterCon does offer some great deals; but I wouldn't hesitate to pay full price for the service level and room quality we received; it was well worth it. Highly recommended.
111974,nedo134,07/01/2008,Best Concierge Service in N.O.! My girlfriend I decided to take a trip to NO for Memorial Day holidays....especially since we found a great deal on Hotwire that we couldnt pass up.We didnt make any plans when arriving in the city; we thought we could just 'wing' it and make the best of the long weekend. First thing we did when we got there was spoke w/ the Concierge in the hotel and asked him for his recommendations on what we should do and where we should eat each day. He ended up planning our entire weekend for us; booked all our events for us; called all the restaraunts before-hand and informed them of any of our dinner requests! Because of him the entire weekend went flawlessly! I've never had such great service from any concierge without any hassles.Ohyeah; the hotel wasnt so bad either! Actually; the hotel was as expected - clean with nice amenities; but due to the excellent service; I rate this hotel as EXCELLENT!Pros: - Friendliest staff (from valet to front desk to concierge!)- spacious bathrooms- clean- big gym- cozy patio one of the roofs (like ur not in the city)Cons:- sometimes could hear doors slamming in the hallway (but that didnt really bother us too much)- if you're hungry you have to walk over to canal street or farther- the walls around the pool keep direct sunlight from hitting the pool whenever the sun isnt directly overhead - makes it kinda cold
111974,BackHome,06/24/2008,Fantastic location; great hotel My husband and I stayed at the Intercontinental in New Orleans on a combined business / pleasure trip. We have vacationed in NO annually for 15 years; but this was our first stay at this location. It was perfect for us; as we love to walk the city. We could get nearly anywhere we needed to go; either by foot; St. Charles Streetcar; or Algiers Ferry. It's about 3 blocks from Canal Street (French Quarter starts at Canal) and the streetcar stops directly across from the front of the hotel. The rooms were very comfortable and quiet; with updated decor. Beds were plush with duvets and lots of pillows. Work-out facility is very large and well-equipped; rooftop pool was great; and has a covered as well as open-to-the-sky lounging area. Every staff person we encountered; including the in-house phone reservations agent; doormen; front desk staff; concierge; housekeepers; and coffee shop cashier was professional; friendly and eager to help. This hotel is a tremendous value; and we will stay there again.
111974,tjl3845,06/17/2008,IC New Orleans is Top Notch Choice The InterContinental New Orleans is a top-notch choice for those visiting the Crescent City. While I have usually stayed at properties in the French Quarter on numerous previous trips to NOLA; the IC is a great pick in the Central Business District on St. Charles Avenue; but only a few short blocks away from Canal Street and across to the Quarter.After being greeted by friendly and welcoming bellmen; you proceed up escalators or an elevator to the hotel's cool and elegant marble lobby on the second floor. We had a spacious and luxurious deluxe corner king room on the 11th floor with a huge patio balcony. The room; done up in a rich burgundy and gold; featured a minibar and all the usual plush hotel amenities including robes and slippers. The room's small foyer area and marble bathroom was quite nice.While we did not dine at the hotel's restaurant; Veranda; or its casual Pete's Pub; we did enjoy a fine room service breakfast at the table on our room's balcony; and also a light breakfast another morning from the hotel's Sweet Car pastry shop located below the lobby. The Lobby Lounge is a relaxing and quiet spot for drinks before heading out to the heat and frolic of Bourbon Street and elsewhere in the Quarter.We took advantage of the welcome; if somewhat small; rooftop outdoor pool on the hotel's 15th floor; just off the excercise room. While the IC is a large hotel in the CBD; and may not offer the quaint charm of smaller and more historic French Quarter hotels; it is undeniably luxurious with first-class service. I would highly recommend it.
111974,kmcjd72,06/10/2008,Best deal going! Needless to say; I was very impressed. Service at the front desk was classic Southern style (with an international flair). If you bring a car; the valet is really quick to respond. The location is excellent -- a block away from Canal Street (where the French Quarter begins) so you don't have drunks regurgitating all over the front of the hotel :). You can *almost* completely avoid the potential traffic on the streets of the Quarter! The BEST thing about this hotel is the size of the rooms. A regular room is HUGE compared to the typical New Orleans hotel rooms! Granted; this hotel is located in the CBD; not quite the French Quarter where the rooms are definitely smaller. I've stayed at the Iberville Suites and the Bourbon Orleans (both in the Quarter) and the Sheraton and the Le Pavilion (both in the CBD) but none can compare to the space you get here. (Note; however; that the rooms are not all the same size; so a regular room on floor may be slightly larger/smaller than the next -- so I discovered from another friend who stayed here as well.)**TIP: To get this hotel from Hotwire at a GREAT price; find the 4-star hotel in the CBD that's marked Customer Favorite. You will get either this; or the Sheraton.**
111974,andreiuta,06/10/2008,Great location I was very happy with my stay at this hotel. The room was large and clean; with very comfortable beds. No plasma TV which was a bit weird for this hotel; but it didn't matter; as I never watch TV when I travel. The only really negative thing I can say about the room (and the reason for not rating this as Excellent) was that the bathroom floor felt sticky; I would guess from a previous guest using too much hair spray. And obviously the floor hasn't been quite properly cleaned before we checked in.Other than that; I have only great things to say about the receptionists and the rest of the staff. They couldn't have been more helpful and accommodating. They provided a large deal of information concerning local attractions; restaurants; directions; and so on. We asked for late check-out and were giving it without a fuss. One of the best things about this hotel is the location: only two blocks away from Bourbon St. and probably 10 minutes walking from Jackson Sq.; this hotel is truly in the middle of all happening; but still far enough to avoid all the night life noise. If you don't plan in driving out of the city; I would suggest not to rent a car. We had one and never used it; since we were so close to the best places in town. If you decide for a car; the hotel has an outdoors parking; which at $15/day is much cheaper than most of the parking lots in this area.Finally the room comes with free Internet access; but don't forget to bring your laptop. Unfortunately; I did forget; and it cost me $5.95/15 min. (!!) to check my e-mail.Overall; a great experience and I would stay here again in a heartbeat!
111974,kkpina,05/29/2008,Comfy bed; overall nice; a couple hiccups I stayed here on business at the end of April 2008. Overall; found this to be a very nice hotel with a great; comfy bed and nice linens. Spacious room with a decent sized bathroom. One problem; one night I called the front desk for a bathroom item I'd forgotten to pack. They assured me someone would be up shortly with the item. An hour went by and no one came. I called the front desk and was told the person was on their way. Waited another 20 min (at this point it was 1am) and still no one came. Finally I called the desk for a third time; asked if I could go down to the desk myself and was told no; the only extra item was with the staff member for delivery. I asked them to please cancel for the night as I had to go to sleep. I did manage to get the item in the morning but lost 1 1/2 hrs of sleep waiting for the nighttime delivery that never came. Also; one day no one ever came to clean the room. I am not picky about needing my bed done up by a maid every day so I didn't care too much; but found it odd that the room was forgotten about. The first time I have ever experienced that in all my hotel stays. Other than those 2 small incidents I found the room to be quiet and comfortable.
111974,mdboutte,05/27/2008,Wonderful Stay! Received this hotel thru Priceline Bid for $55 for a Saturday Night. Wonderful hotel! Everything was wonderful and the St. Charles trolly stop is 1 block to the left or 1 block to the right. We did not have to use our car for the weekend. We also asked where to buy the Times Picayune and they gave us one both days.
111974,mere17,05/27/2008,Great Hotel - great prices on priceline This was a nice hotel. We had stayed in one in San Fran and so we had something to compare it too. The rooms were very clean and very large for New Orleans. The lobby area was very nice. The pool was very small and not really much fun on a hot afternoon. We were very impressed with the staff and everyone there.
111974,jcdato,05/26/2008,Very nice in New Orleans This was our first stay at the Hotel Intercontinental thanks to a GREAT rate on Hotwire. The valet and bell staff are some of the friendliest and helpful in New Orleans. Front desk employees and operator personnel were equally professional and courteous.The lobby and common areas are clean and attractive but not overwhelmingly special. The rooms; however; are impeccably decorated. My wife and I agreed that the room was one of the most beautiful we have visited. The furnishings are rich and the bedding/linens and toiletries are top quality. The location on the St. Charles street car line makes the Hotel Intercontinental very accessible to the Garden District and Audubon Park. For Mardi Gras revellers interested in staying put downtown for parades; book your room here; your car will never have to be moved.The only negatives that I have to share concern the concierge and room maintenance. First of all; I called the concierge and was asked to leave a message with my question or specific need. I left the message and was never contacted by the concierge for the entire stay. The other negative I experienced was with marks/scuffs on the wallpaper in the bathroom and a large stain on the arm of the easy chair in our room.All in all; the Hotel Intercontinental is worth the price paid.
111974,islandmann,05/19/2008,Great; Quiet; Classy Wonderful hotel; rooms were large and comfortable. Staff very friendly and helpful. Upgraded to club level nice to have a living room to go too and great breakfast and evening snacks incl. Short walk to quarter and really nice to return to the 4star comfort after long days. Had 7 yr old with us she loved it. Small but very nice rooftop pool. Great workout room open 24/7
111974,Honeybee59,05/06/2008,A Great Place to Stay May 5; 2008My husband and I stayed at the New Orleans Intercontinental on St. Charles Street during the last weekend of Jazz Fest. Our room was very clean and tastefully decorated. The staff was friendly and very professional too. We ordered room service and I am happy to report that the food was excellent. We really enjoyed our stay at the hotel and we are planning to return sometime in the near future.
111974,Goodpace,05/02/2008,Just Excellent Bed
111974,Sister121,04/28/2008,Great hotel We booked a weekend with reward points at the hotel. We were atuomatically upagraded to the executive floor with free breakfast and cocktail hour. We were treated great by everyone we came in contact with. Our room was one of the nicest we have ever stayed in. First class amenities and very clean. They even fill your ice bucket when they do the turn-down service. We will definitely stay here again and again. We would recommend it to anyone.
111974,Cooperfan,03/29/2008,Left a lot to be desired I stayed here for an educational conference and had a three night reservation with e-mail confirmation. On the second night I was told that I had been checked in for only two nights and they did not have a room for me for the next day. This was shared by the night manager at 11:30pm. Although it was clearly their mistake; they would not look at my reservation confirmation nor would they help with any type of alternatives. The night manager was profoundly rude and unprofessional. I ended up calling 16 other hotels at midnight before finding a room at the JW Marriot; and that happened because another hotel was nice enough to help me locate vacancies in the area. The day manager called in the morning and admitted the problem was handled unprofessionally and that they could provide a room if I chose to stay; but at that point I had a reservation at the JW and was extremely tired of the service at the Intercontinental. When I checked out the hotel attempted to charge me one dollar for every external hotel call made; and they claimed I took 19 dollars in items from the in-room wetbar when I had not touched a thing. The charges were eventually taken off of the bill; but with very poor explanations. For example; concerning the wet-bar items; they said the previous occupant took the items and it was mistakenly charged to my bill. Additional problems included the in-room internet service that was inoperable and require someone coming to the room twice to reboot the service before I had to ask to just cancel the service and have the amount refunded. Also the in-room safe jammed and made our valuables inaccessible for a day until security could come and fix the problem. What I will say about the place is that the rooms were very comfortable; clean; and well structured. The concierge was very friendly and helpful with information.
111974,WildcatGrl,03/17/2008,Great location! The InterContinental was wonderful! It's a 2 block walk to the French Quarter; and a safe one at that. I was out late at night and was never once uneasy walking to or from the hotel. The hotel is inviting from first entrance; and the staff was exceptionally pleasant. Very comfortable beds; separate vanity; and extremely clean room all made for an excellent stay!
111974,NYTravelers76,02/29/2008,Excellent Hotel We stayed for 8 nights. Everything was Great. The King Bed was Very Comfortable; the room was spacious; the bathroom was larger than most; the shower was Great; the staff was Courteous; quick and Very Accommodating. The fitness room is large and well equipped. We couldn't have asked for a better location. Everything is within a short walking distance. The Sunday Live Jazz Champagne Brunch was Delicious and Entertaining but a bit pricey. We paid $55 a night thru Priceline but were treated like a Royalty. We will stay there again and Highly recommend it.
111974,behrens1,01/25/2008,Great hotel! Rm. 1119
111974,CobraKai,01/23/2008,Fine...if you got a good deal Stayed on the Intercontinental over MLK weekend. First the bad:We had a laptop computer stolen from our car while it was with the hotel valet. We; of course; realize that it was a mistake to leave it in there; and this may well have happened anywhere; but I thought I should mention it. We do not know that it was the valet who took it; but it seems pretty likely.We paid $69 for the hotel. It was fine for this price; but I would have been horrified if we were charged their normal rates ($300 for that?!?). It was an average room...no real ammenities to speak of. The furniture was quite worn; but I have no real complaints about the room itself.I never actually saw hotel bar/restaurant (Pete's) open our entire stay--including Saturday night. The concierge also keeps strange hours as he was gone by 7pm on Saturday. The front desk was a poor substitute for the missing concierge--remarkably unhelpful with directions or recommendations.The good:A fine location close to French Quarter and street cars. We got a very good deal. And; when we did report our stolen computer; the valet manager was very helpful with both us and the police; and seemed genuinely concerned (seemed like maybe we weren't the first.)So...stay here if it is really cheap; but for pete's sake; make sure you take all your valuables out of the car.
111974,Penndentist09,01/21/2008,Very Pleasant Stay for 1 night in New Orleans! Room
111974,kypatriot,01/10/2008,nice place; great location if price is right I needed a place near Tulane and had never been to New Orleans before. I read so many conflicting reviews about hotels that I finally just used Hotwire and ended up here.I thought the room was nice and I had no problems at all. I parked in the garage behind the hotel and didn't have to go outside at all; which was nice as it was pouring rain. It ended up costing me $12 to park there; because I wasn't there long (came in late; had to leave early).My room was $75 + taxes/fees; which came out to just under $100 total. Overall; it was a great place to stay for under $100. The location is great - within walking distance of pretty much everything downtown you might want to do. I had no concerns about safety; but there didn't seem to be as many people out about as I would have expected. I've never been to New Orleans; so maybe it was slow time or something.I think this hotel is a fine place to stay for the price I paid and would definitely do it again.
111974,zski,01/06/2008,Nice hotel; but could use a lot of work I stayed briefly at the Intercontinental-New Orleans while driving across the country. About 20 minutes before I reached New Orleans; I decided it would be a great place to stop and called the Intercontinental Reservation number. Since I wasn't staying for long; I asked for a low-priced hotel in downtown New Orleans and was surprised to find that the Intercontinental was one of the cheapest that night. With a special rate negotiated by my employer; I was able to stay for $133 for the night. I booked into a Queen; standard room; and on arrival was upgraded to what the desk clerk called the Presidential Suite on the club level; which he said normally rents for about $500. What a nice surprise!The room was huge - had a bedroom with a nice King size bed; a bathroom; and 3 other interconnected rooms: a sitting area; dining area; and kitchen; with separate bathroom attached to the dining area. While it was definitely spacious; the furnishings looked dated and in need of updating; as did the flooring; the bathroom; and the kitchen. For example; the refrigerator in the kitchen had to be at least 25 years old -- granted; if you are staying in an Executive Suite; you probably won't be using the fridge that much. However; in a high-end hotel; you would think that the furnishings and decor wouldn't be so dingy.Parking was easy at the garage next door; and pretty typically priced at $20. The staff was kind and efficient; and the Club Intercontinental complimentary breakfast was good. Interestingly; the Club dining room had been updated to a standard that would be appropriate for the rest of the rooms on the floor.For a one night stay and for the price I paid; I would recommend the Intercontinental. However; if you are looking for something more modern and luxurious and are willing to pay more; I would try another newer or more newly remodeled New Orleans property.
111974,Tawnyday,11/30/2007,nice hotel with problems The hotel was very nice. The staff was very courteous and helped us to check in a room a lot earlier than check in. Check in is at 4pm; which is later than most hotels. However; we requested early check in and received a phone call by 1:30pm stating we could check in. We were in room 1001; and the sink drained slowly. Also; it took a few tries to get the toilet to flush. The hotel charges $29 for parking; self per day; or valet. There is a $15 deck on the side of the hotel; or $20 deck behind the hotel which has access directly to the hotel without going out in the elements. For the $94 plus tax and fees i spent; i would deal with the small stuff to stay in a four star hotel for less than a hundred dollars.
111974,melodyMD,11/27/2007,Convenient location and adequate hotel We booked this hotel at a ridiculously low price through priceline; so it was truly a fabulous deal considering the price. The location is very good - close to the French quarter; the St. Charles streetcar as well as the Magazine Street busline; Canal St.; The Shops at Canal Place and Harrah's Casino. However I did not feel safe at night after 9 pm on any of the streets around the hotel; including Canal. This is not a reflection on the hotel of course - but you do want to be careful walking to it from Canal St. late at night.The hotel was mostly very clean; the staff were polite; friendly and very helpful. They allowed us a late check out and were most friendly about it. The bathrooms were huge; with stone/marble and granite counter area - the usual great Intercontinental amenities (and ours were replenished daily; unlike the reviews have posted elsewhere on this site). I noted two spots of mildew in the tub caulking and this was unexpected as I think proper treatment would have been able to clean this. Housekeeping was otherwise generally attentive and prompt.The beds were very comfortable; with double layer feather-beds below the mattress pad. The rooms were not very large; but adequate. The furniture was not as up to date as in some hotels in this chain but quite fine. No signs of damage or unattractive aging from overuse.The minibar; coffee bar; TV channels and on-demand movies were all exactly as expected from the Intercontinental chain - all functioned fine.It was lovely to get the NYTimes every day!The only two problems I had at this hotel were1- You could hear every door slam in the hallway even through ear plugs (we may have had particularly noisy neighbors who literally slammed their doors). This was incredibly disruptive and I wished for more noise insulation.2- There are no concierge or guest services here. They don't even supply you with a proper map - just a poor photocopy on which they proceed to circle three streets as their tourist guidance. There are plenty of free guides printed in New Orleans and available at many a hotel or the visitor center office- its perplexing why the Intercontinental can't have these guides ready for guests; or supply better quality maps! Almost every such hotel in other cities and this one does. They also need a full-time concierge.For the price this can be had on priceline - $50-$69 - I would definitely stay here again.
111974,miyake985,11/26/2007,great location stayed for 2 nites. great location. never used my vehicle the whole weekend. close 2 super dome; french quarter and restaurants. quick check-in and check- out. superb service.
111974,YBOD98,11/07/2007,good hotel; good location good quality hotel ini a great location handy for downtown New orleans. Spent 8 hours walking the city then straight back to the hotel; ever so easy. The food was ok; the breakfast was the best meal of the day; but why eat here with the french quarter on your doorstep? A little bit of calm to retreat to after a days hustle and bustle in a busy city; yet not out of the way
111974,jmerson,10/28/2007,Great place to stay! Great place to stay Can't believe such a nice place for the price. Reminded me of downtown San Francisco hotels. Especially enjoyed the piano bar with Mr. John Royan; a nice touch. No I'm not his brother-in-law. Great location for out of towners.
111974,cruzzza,10/22/2007,Bad check in; worn carpet and bedspread; O.K. other than that. My stay here started out terrible. I booked through Priceline and the hotel screwed up my reservation. They treated me like I was lying about having a reservation and basically blew me off. After proving that did indeed have a reservation; they managed to find it; but all the info was messed up. Basically; it took way too long to check in because of this; and they made me feel embarrased and I felt like they didn't care at all. After realizing that I was indeed a registered guest; they did somewhat change their tune; but the damage was already done. Now to the actual hotel... the entrance was nice and the lobby also nice. Nothing spectacular; and maybe a little smaller than expected; but nice. I was disappointed after we reached our floor on the elevator. The carpet was in obvious need of replacement. At one time; it was nice; but it was very worn. The same could be said for the carpet and bedspread in our room. The bed was also not very comfortable. I would expect this type of bed in a 2 or maybe 3 star hotel; but not an Intercontinental that was supposed to be 4 stars. The bathroom had a lot of marble and was very nice. The toilet and shower could be closed off from the vanity; which also had a door. I liked the size and setup of the bath. The room was nice; other than the carpet and linens. There was a minibar and minifridge. Our friend's room was identical. Some of the rooms overlook a very nice courtyard; but ours overlooked the parking garage. There is a self park garage; but we used valet. They were quick and efficient. The location was in the Downtown Convention Center Zone on Priceline. This hotel was one of the furthest from Canal St. and the French Quarter; but we walked everywhere and although it wasn't a short walk; it was doable. I would not book this hotel directly; but I would use Priceline again in this zone.
111974,PPD58,10/22/2007,Nice Hotel- Horrible Bed I booked this hotel through Hotwire and got a decent rate of $98.00 per night. The hotel hotel has nice amentites and is in a good location near the French Quarter; Harrah's Casino; and the Superdome. Oddly; the hotel bar was closed on a Saturday night when LSU and Auburn were playing on national television. What hotel closes it's bar on a Saturday night when college football games are on TV? Not a huge deal; was just hoping to have beer enjoy the game.My chief complaint was about the bed. I stayed in room 1019 and the bed was horrible. The mattress was so flattened on one side that it felt as though I was sleeping on a decline and I was going to slide off onto the floor. Of course I wasn't aware of the mattess condition until I had already unpacked and had gotten back to my room shortly after midnight. I'm not a nit picky traveler; but I have never slept on a worse matterss.
111974,geoconger,10/01/2007,Business hotel A good business hotel. Attentive staff. Mediocre hotel dining. Great location. Not the best in town; but the best value for the dollar.
111974,lucykate400,09/23/2007,Peace in the City... This is the best place to stay; for business travelers in NOLA. It is close to everything and they provide a mini-fridge in your room. They also have a wonderful dining; buffet room right on the first floor. Very nice lobby and clean rooms; nice bathrooms. They also have a gym that YOU CAN WORK OUT IN. They also have a small outdoor pool. Room service is a plus and the beds are spectacular. The only negative thing is that they don't give you new soap/shampoo daily. They provide enough for a day; but they don't ever replenish them...This is in a safe area. You can valet park or self park in the garage off Poydras; much cheaper and elevator takes you right there.
111974,formosangirl,09/07/2007,Is the basics to much to ask for? Judging from the pictures and the number of stars and even the name; I had envisioned a retreat from my busy life. However; I was gravely disappointed. For the first three nights' stay; I did not have a functioning toilet. I made numerous calls to have the flushing fixed and saw that some were ignored. Pretty much; it took three days for the flushing to be fixed. They did not offer to put me in another room where it did flush. I have never stayed in a cheap motel that did not have a functioning toilet. So; you can see that my hopes were dashed. Further; the hotel did not replenish my toiletries and left only the basic shampoo and conditioner. This hotel should not boist about amenities. I used up the one postcard that was left in my room even though I was there 6 nights. I did not complain about this last problem because I had spent too much time trying to get a functioning toilet.
111974,Travel574,08/25/2007,Good Hotel - Great Location Business trip to New Orleans. Great location; rooms were clean and comfortable. Staff was helpfull and courteous. Restaurant was understaffed when I was there. Service was slow but the food was excellent. I judge any hotel on whether or not I would stay here again. I would definately stay here again if I travel back to New Orleans
111974,RN29,07/20/2007,Nice hotel in the CBD This is a nice hotel if you are looking to stay in the central business district. Not too far from the quarters. Everything is within walking distance. The room itself is your standard 3.5-4 star room. It has a minibar. The beds are standard. The pillows were subpar; that were easily flattened and required 2 for sufficient comfort. Another problem we encountered was the shower head was broken. It spewed water over the curtain and flooded the bathroom. Once it brought to managements attention; it was promptly changed out. Other than those things; everything was fine.
111974,IsnipU,07/17/2007,Great Service I stayed at this hotel for a conference. We arrived one day earlier than we had planned and the hotel was full. They suggested we try the Hilton across the street. They did have rooms for the one night. The Hilton was awesome! Really; really; comfy beds and linens! In the am; we moved across the street to the Intercontinental. The staff was very helpful. We were going out for the evening and it started to rain as we were getting in the cab. A doorman ran back into the concierge to get us umbrellas to use for the evening! Great customer service. Overall; the room was average not exceptional; it looked out over a parking garage and the bed was not as comfy as the Hilton. Great Mojitos in the bar one night and went back for more on the next night and they ran out of mint! Slightly disappointed by that.
111974,saatlanta,07/11/2007,Average Experience; Good Location I expected more from The Intercontinental; which is why I gave 3 stars. The room; bed; and bathroom were all adequate. However; they weren't 4 or 5 star quality. The location is great if you want to be near the French Quarter. Complaints: We stayed 3 nights over a long weekend and the concierge was non-existent. Literally; I called down several times and was told I'd receive a call back and never did. Every time I walked to the concierge desk; the person was away. I question if this hotel really employs a concierge. The front desk staff was nice and attempted to be helpful; but they were clueless on restaurant suggestions. I actually ended up calling the concierge at the Ritz several times to get suggestions. Also; it was near impossible to get a cab out front. The bellman would whistle and whistle; but on each occassion I had to go down and stand in the street myself. Again; not 4 or 5 star quality.
111974,rmwhitt,05/23/2007,Great location; super Priceline price Stayed for a long weekend in May; incredible Priceline price of $58 for this 4* hotel. Great location just a few blocks from Bourbon St (don't park in hotel garage; park next door for 1/2 the price OR find street parking fairly easily). Room was well sized; traditional decor; comfortable bathroom; no view to speak of --but some rooms had balconies (still not much of a view). Front desk service was courteous and efficient. Pool on top floor had no view but was a nice pause that refreshed. It's my 2nd Priceline stay--try Priceline (check out [--] to find out what hotels Priceline is using).Great stay. Will return again.
111974,AndrusW,04/21/2007,Stay there regularly A friend told me about this gem and how he booked it on Hotwire regularly by looking for the 4-Star Downtown Customer Favorite. When I do so; I get the Intercontinental almost every time; and when I don't; I either end up with the W or the Sheraton. Whoa is me! I like all three. :) I am a Saints season ticket holder and have been staying at the Intercontinental at least 4 times per year over the past three years.I have NEVER had a bad experience with the Intercontinental other than that the gift shop/store closes too early (9PM) and the Valet parking is $29. Otherwise; my experiences have been very pleasant. The rooms are quiet; roomie and comfortable. The bathtub is adequately sized. Not garden tub sized but bigger than most of the hotels with their tiny tubs that force us bigger guys to shower instead.Location is convenient. It's on St. Charles about three blocks from Bourbon and the Quarter; and Three blocks from Harrahs and the Riverwalk. It is also maybe 5 or six blocks from the dome. The restaurant is pretty decent; albeit expensive.Being a veteran of staying in many of the New Orleans hotels; I rank the Intercontinental right up there with the best of them; especially when considering the value you get from using Hotwire to book it.
111974,campi,03/02/2007,Wonderful holiday atmosphere We had booked the Luxury Escapes Weekend Package and stayed 2 nights Dec. 16 - 18th at the Intercontinental Hotel after our 19 day Golden Princess Mediterranean/Transatlantic Cruise. From the moment we arrived until we left; the hotel staff was exceptionally friendly; helpful and courteous. The holiday decorations were marvelous. As you entered the hotel you were welcomed by lifesize wooden toy soldiers; Beautifully decorated trees; giant snowflakes; and more were tastefully arranged to provide a winter wonderland atmosphere. We saw children at the hotel being treated to a visit by Santa Claus and his helpers. We upgraded to the Club room for Saturday night and had complimentary cocktails; beer; canapes; etc. During the day we were able to make caffe lattes; etc.; have sodas; chips; cookies; etc. The club room then closed on Sunday because they were remodeling/renovating that area to be able to serve hot food there in the future. Our package included a full breakfast which we enjoyed; especially because we were able to listen to the wonderful jazz musicians playing there that Sunday morning. We felt the location was perfect. It was a short 15 minute walk to the free ferry that transports people to Algiers across the river. There a van takes you to Mardi Gras World; well worth your time for young and old. Other recommendations for New Orleans are to make use of the all day ticket for the trams; to sit in and enjoy the musicians at Preservation Hall (next to Pat O'Brien's); and to save your souvenir $$ for the French Quarter Market with its excellent buys.
111974,lindengroves,02/19/2007,Great Hotwire Bargain Always a little suspicious of Hotwire's rating system; I took the plunge on a four star hotel in the Central Business District/Downtown area. I got the Intercontinental; and unfamiliar with this chain; I read reviews; many not complimentary. So I was expecting something a little less than the Intercontinental delivered. I used almost none of the services there so can't report on those; but the room was what I would expect from a four star hotel; everything worked just fine; and I can think of nothing to criticize. It was a pleasant four night stay with no surprises. When I travel; I just want a nice room with nothing eventful. I got that here. I never got the sense I was treated differently because I had a Hotwire room. The location is within walking distance to the Mississippi; the French Quarter and the D-Day Museum. Not much going on in the immediate area for tourists though. This place would be perfect if I were there on business.
111974,laceytravels,02/19/2007,Staff eager to please I spent 4 nights at the New Orleans Intercontinental at the start of February for a business conference. Check-in was off to a bit of a rough start. When I made the original reservation; it was just for myself with a king bed. Later; a friend decided to join me; and I called to ammend the reservation to include her name and book a room with two beds. They did not have my change in their system; so they needed to add her name and give me a different room. They did this without complaint.Once I arrived in my room I flipped on the tv and decided to unpack. I kept hearing a noise. I turned off the tv to see if the noise was related to that. It wasn't. Every 30 seconds or so; I would hear the same noise. The noise was driving me nuts; so I called the desk to ask what it was. They told me that it was the service elevator. I asked to change rooms.I hadn't seen the previous review that said to avoid room 1253 for this reason. I was in 1250; which also had that noise; and the person room across the hall from me also heard it.It took an hour; but they finally found me a room (1216) with 2 beds. No noise! A big window! This room was much better. Until I realized there were no hangers. I made a call to the front desk to get some and they were brought up promptly. Then I went to turn on the TV. The remote didn't work. I had to call the desk again; thinking it just needed batteries. An hour later; the technician figured out that there was a cable at the back of the tv that was damaged and needed to be replaced.Even though my stay was off to a very rocky start; the staff were extremely friendly and nice about all of my initial complaints. They responded right away and did what it took to correct the problems. When my friend arrived; she thought we had a fantastic room and she was quite pleased with it.The furniture was a bit dated; and scratched in a few places; but the room was kept very clean. The blankets were a bit rough; and I thought the bed was too soft; but my friend thought it was perfect; so that's just a matter of taste.The location was perfect - far enough away from the French Quarter to avoid the craziness and smell; but close enough to feel safe walking there. We didn't have a car; so parking wasn't an issue.The only meals I ate in the hotel were those served as part of the conference. The conference food left something to be desired. It also seemed like we saw the same staff working from early in the morning to late at night; probably due to staffing shortages as New Orleans rebuilds. Despite the long hours and somewhat demanding crowd; the staff were always friendly and accommodating.I don't think I would stay here at full price; but I recommend staying if you can get a good discount. Go to New Orleans - it is a gem of a city and needs tourism to help it rebuild.
111974,Mocha31603,02/13/2007,Very comfortable there. Just got back from the first weekend of Mardi Gras in New Orleans (Feb. 9 - 12; 2007). I went to a slot tourny at Harrah's and got my room free for my stay. The first 2 nights were full at Harrah's hotel so a partner hotel was the Intercontinental. It was a very nice hotel and the room had a balcony and ok stocked fridge/bar (not a wet bar). This is the season for parades which go directly in front of the hotel. I could not check in until around 10 pm because I could not get to the hotel entrance with my rental car due to the parades. Not a problem because I just parked at Harrah's and played there awhile. Would have like to freshen up after a 6 hour drive. The rooms are a little worn but not really noticeable. The room was very clean; smoking only on the balconys. Had a problem convincing them that I would not and did not park at the hotel for $29/day but parked at Harrah's for free because of my casino card tier. They still wanted to charge me at check out but cleared that up directly. Most of the staff were very nice and a great food and drink area was set up directly in front of hotel for parade goers. Bourbon street is only a few blocks away as is Harrah's. Did not drive anywhere the entire time. Never had any problems with safety - Bourbon St. was wild as ever. Would stay there again.
111974,yvr1,01/30/2007,Good place to stay Stayed at the Intercontinental for 4 nights. It is in an excellent location; not far from the French Quarter. The rooms are large; clean; and comfortable. The staff is friendly and helpful. Parking is very expensive; around $29.00 a day. There is a garage next door which is a little more reasonable. I certainly suggest this hotel to others.
111974,Statmans,01/01/2007,Famiily trip - good choice We planned a 'free trip' to New Orleans; as I had accumulated points with priority club. We weren't sure which of the properties had the best location; but chose this site because of the ratings seen on trip.advisor.com.You arrive on the ground floor and take the escalator up one level . Check in was easy and very fast. This could be because the city was only 15% occupied (as per reception staff). However when we checked out there were lines; but enough people behind the desk to swiftly accomidate everyone.ROOMSWe had room 1204 and room 1253. NOTE - DO NOT STAY IN ROOM 1253 if noise bothers you. The first night we heard what I thought was a motor grinding noise. Not bad enough to keep us awake; but annoying all the same. The next morning I menioned it to the front desk before we went out to see the city. When we returned there was a message on my phone telling me that engineering was in the room and found the cause. It wasn't a motor we heard; it was the service elevator' between room 1253 and the next room . They did offer to move us; but we didn't feel like re-packing; so we just dealt with it.Our room had a king bed; a 'double bathroom (separate shower and commode area from the sink); desk and chairs. The other room had 2 doubles in it plus the desk and same bathroom. I'; not sure if this was an upgraded room (we ask as platinum members) or all the rooms are like this. I also asked if we could have 'club privelages and received certificates from the small snack shop on the ground floor - basic coffee; bread products and drinks. It was adequate to get us started; and as the restaurant was not openned when we arrived (Dec 26) we were satisfied.Everyone at the hotel was very friendly and helpful. They also took the trouble to memorize your face and name; and called you by name when you approached. Nice touch.ROOM SERVICEWe ordered dessert the first night from room service. Very good and quick. The last morning the kids ordered breakfast from room service and also enjoyed it.LOCATIONThe hotel was about 4 blocks from riverwalk - straight down poydras street (and 1 1/2 blocks from Mothers - one of my favorite New Orleans eateries. IF YOU ARE GOING TO THE FRENCH QUARTER - you may not feel comfortable walking down St Charles street (which leads to the quarter and becomes Royal) as it is dimly lit. Walk one block down Poydras to Camp street - It is exceptionally well lit and will take to you Canal street (equally well lit) - you can then walk to Bourban street (2 blocks) and feel safe.SAFETY - This is always a concern in New Orleans. I have been 5 times and although I have never had a problem; I recognize this is an issue for some people. At the risk of offending some; I have to say that the forces of the Hurricaine that drove out many people has also driven out much of the criminal element. The city is safer than ever!But back to the hotel - if you don't mind walking a few blocks to the quarter or to the river this is an excellent choice. Just avoid room 1253.
111974,MississippiTripTaker,12/05/2006,Great stay at the Intercontinental Had a great time in the Big Easy! Still not the same as it used to be; they need our help. We stayed at the Intercontinental ($55/night from priceline) and parked at a nearby garage to avoid the $30/night valet charge. This is a good location in that is was w/in walking distance to the Quarter (ie Bourbon St; Decatur St; and the Riverwalk) and the Superdome. All services were great and the front desk was very friendly and helpful. Furnishings were nice and everything was clean. Oh; parking was $17 ($3.50 per weekend day and $10 for monday morning) for all weekend at the Capitol One building parking garage (cash only). We had a great time and please go visit.
111974,Faith128,12/05/2006,Great Stay at the Intercontinental I stayed at this hotel through priceline Nov 22-24th. Check-in was a breeze and the staff was very friendly. No mention of priceline. I tried to get an upgrade like someone in one of the previous reviews. I was told that it would be an extra $50 to upgrade from guest room to club level room. We declined. Room: Nice; clean and spacious room on the 13th floor with a view of the city. The bed was large and comfy. There was a lounge chair and a large desk. No foul or distinct odors in the room. One suggestion for hotel: update bedding to something more modern. Bathroom: Very nice with great smelling lotions and soaps We did not have room service Parking: $29 + tax dailyOverall the hotel was very quiet; the room was very clean and comfortable. The staff was very professional and friendly. They greeted me by name everytime I called downstairs for assistance. They even extended our checkout time. I truly felt like I was in a *4 hotel simply because the exceptional customer service.
111974,JBHackk,10/31/2006,A wonderful stay Having visited New Orleans many times during the weekend before Halloween; I was pleasantly surprised by the excellent value and quality of service I received. The front desk was fully staffed when I checked in and had no problem meeting my request for a quiet; non-smoking room (in fact; I was upgraded to the club level which included continental breakfast; happy-hour drinks and hot hor d' oeuvres even though I had booked my room through hotwire). The complimentary gym on the top floor is one of the best hotel gyms I鈥檝e found in the city. Yes; there are still a few hiccups in hotel operations (I had hoped to grab some items from the continental breakfast before I left for my flight; but it hadn鈥檛 been set up yet. I really can鈥檛 complain because I was upgraded for free). Because so much of New Orleans' affordable housing was destroyed in Katrina; there鈥檚 a huge shortage in staff for this service-oriented city. The fact that New Orleans has emerged so quickly with such grace and pride following one of the worst natural disasters in our country鈥檚 history is amazing and although it may require a little more patience in getting services; the optimism of the staff throughout the city made my latest trip to New Orleans a true pleasure.
111974,HKO,10/27/2006,nothing special I stayed here for a night on business recently. The room was clean; but the bed linens were worn and dingy--less-than-white sheets; binding was coming off in pieces on the blanket. The restaurant served good food but was understaffed. I've stayed at better Intercontinentals.
111974,paulieuk,10/05/2006,Professional service and quality rooms Stayed for two nights at this central property. Have been very impressed with the professional service and quality of the stay; especially having read some of the other recent reviews.The front desk team; whilst few in number; are exemplary. I was always refered to by name (without being looked up on the computer) each time I stopped by; as well as on occasion when passing in the lobby; and given friendly and thorough attention.Although I arrived earlier than check-in time; I was offered a choice of room type (beds and smoking preferences) and found the room to be a good size; light and clean and all the fixtures and furniture to be in excellent condition - including a wide desk and a comfy easy chair; and the King bed had six pillows instead of the common four.There was full size ironing board and a steam iron; the in-room safe is laptop friendly. Wireless connectivity was sporadic in the room and usually from an external source; but the connection in public areas was fast and robust. The minibar is unstocked but powered; so you have a fridge if needed.I was there when the Club Lounge re-opened for the first time since Katrina. I paid $30 for this; which gave me buffet breakfast (continental only though); as well as daytime soft drinks and snacks (fresh-baked cookies; potato chips); and evening cocktails and snacks.The only complaint was housekeeping calling to ask about cleaning the room because the 'do not disturb' sign was on... if I don't want to be disturbed; why would this exclude phone calls?Overall; I would recommend this hotel. I'd also commend the practice of treating their Priceline guests with this level of service; it will pay dividends when I'm asked to recommend somewhere in New Orleans or return to town when work is footing the bill.
111974,dcaruba,09/07/2006,Hard to Believe It's the InterContinental Site visited the InterContinental in New Orleans for a possible meeting in mid-August. InterContinental's are usually high end properties. I concur with the below review entitled; Don't Even Think About It;--which is to say this property is a poor InterContinental.On the positive; the hotel does have an excellent gym and nice (though small) roof pool. On the negative: The hotel is primarily a business hotel and is very no-frills. The rooms are small and very dated in feel. My room (and the hotel knew I was site visiting) was small and had no sunlight; by that I mean that while the room had two windows; the windows did not point outside the building.Water at the hotel; post-Katrina is a problem. During my stay the hotel had hot water but no cold.I found the staff to be curt and businessy--but not particularly helpful or caring. This is not a hotel for pampering its guests.Food: dining at the hotel was a big problem. The earlier review referenced the fact that the hotel food quality is poor and even the onsite brewery doesn't serve food. While there are restaurants in the area (a short walk to Magazine Street); they are no great shakes. Most hotel guests walk ten minutes to the French Quarter.Finally; it should be noted that the hotel is in the Central Business District; which is not a great location come sunset. If staying at the InterContinental; I strongly recommend cabing after dark (which adds considerable cost to a stay).In summary; mediocre hotel; not well situated. Not recommended for vacation/holiday visits. Strongly recommend InterContinental corporate dump this property.
111974,lucky1899,09/04/2006,Don't even think about it This was my second experience at an Intercontinental hotel. I have stayed at the Intercontinental Buckhead in Atlanta. That hotel was amazing; and worth every penny. Naturally; I expected something on par with the Atlanta Intercontinental. Here are the glaring problems I encountered with the New Orleans version:1. No restaurants nearby. I understand that Katrina was devastating to local business; but regardless; the restaurant selection in close proximity to the hotel is abysmal. The closest restaurant was quiznos- grand opening in a couple weeks. You get the idea.2. Decor. The decor is in serious need of a facelift. It seems like it was en vogue at one point; maybe about 1983.3. Hotel food. This is my biggest gripe. Unreal. Highlight #1- ordered a mediocre turkey sandwich to my room- $20. Highlight #2- attempted to buy brunch sunday morning- was told that I would HAVE to buy the $42 champagne breakfast in order to eat at the hotel restaurant. They were literally not serving anything else. I passed on the 42 dollar breakfast. Highlight #3- attempted to eat dinner at the restaurant. I arrived at 5:15; 15 minutes after they open for dinner. Stood there for 10 minutes; waiting for the hostess; nobody. wandered around the restaurant; saw nobody; heard cooks chatting in the kitchen. Left. One might ask why I insisted on ordering room service and then attempted to eat at the hotel restaurant. See complaint number one.4. Prices. Soda + gardettos snack mix- $7. NY Times sunday edition- $6. The stunned look on my face- priceless. 5. Room service. Sucks. Showed up in the morning; too early EVERY time; told them to please come back later once I was gone. Never came back. In 3 days.6. Local Complaints- I know Katrina was a big deal; but this city needs to right itself at some point on its own will and stop looking to the federal government for handouts. Businesses that ARE open are hideously overpricing their products; and the city is just plain dirty.
111974,Nepean01,06/08/2006,Very nice and fully operational The hotel is 100% operational. Much of the city is still suffering from the damage caused by looting and Katrina; but this hotel was fine. It is a few blocks from the French Quarter; so you can avoid the smells and garbage if you want. Many of the attractions in the city are running limited hours or are closed. About 50% of the stores and restaurants in the city are still closed.
111974,kensbarn,03/24/2006,Good Choice This hotel is in a very good location - away from the smell and noise of Bourbon Street yet close enough to walk. The conseierge desk was very helpful with restaurant choices since many restaurants aren't open or fully staffed yet. Loved the roof top heated pool and exercise room.Valet parking attendants were very pleasant.
111974,gusesgirl,03/14/2006,Club Level makes all the difference. I just spent two nights at this property. I was there for a friends wedding in the area. A large group was there at the brides request; I was purposely placed next to her suite on the Club level. I had a wonderful experience. Room was great. All N.O. hotel rooms are small; this one was on the better end of that scale. Great Bathroom. Amazing service. Super accomodating. But; The club level made a huge difference. Rooms; service; EVERYTHING was much better.Just wish the post Katrina construction had been complete on the Club lounge. Worth the upgrade.
111974,ATripAdvisorMember,02/15/2006,Had some problems I stayed at the InterContinental in January 2006 as part of the disaster recovery team working for the government. The location of the hotel is great; although it does bring problems. The main problem is the valet parking. I have waited up to one and a half hours for my car. There were times when the car was there in 15 minutes but I generally waited at least 20 to 40 minutes. There is self parking available next door in the Pan Am building which I went to. Other comments include housekeeping. Although they do a good job; I had to tell them when I was leaving or my room would not get attention until late afternoon. The resturants were OK but overpriced in my opinion. The people are generally friendly and helpful unless you complain about valet parking.If coming back to NO I would not stay here again.
111974,scottishlad,09/05/2005,Perfect location and always enjoyable The InterContinental is underrated on TripAdvisor. First; the hotel and staff are always very accommodating to my wife and me. On this trip; I did not like our room and the staff was very eager to move us to a more attractive one. (Ask for a room with a view of St. Charles.) Second; it is the perfect location. Since it is on St. Charles; the streetcar is at your doorstep. You are only three blocks from the Quarter; but you are miles away from the crowds and noise of the Quarter. And last; this location seems to have access to more on-street parking than most others that are closer to Canal or to the River. Of course; if you are there on the weekend; the street parking meters are turned off. Most importantly; I've been able to book this hotel at attractive rates through P/L.
111974,WorldGrinch,08/22/2005,Many stays; never a major problem I've stayed numerous times at this hotel; sometimes alone on business; sometimes with my wife for leisure; and I have never regretted a single visit. It's not to say that there has never been any problem; they are par for the course (denied an upgrade to which I was entitled; valet attendant having a little fun with my rental) but they were all adressed promptly and to my full satisfaction. While the staff may be stretched a little thin during peak times; they are always eager to please and helpful.Of the hotels I have tried in New Orleans (and there are a few); the IC's Club lounge has the best staff and is second best in amenuities. If you are truly interested in the Club lounge but don't really care about staying on a floor with exclusive access; I suggest booking a Deluxe room rather than a Club room and asking for Club access at check-in. Deluxe rooms are cheaper than Club rooms; but you will be charged extra for lounge access. In the end; you will be paying the same overall rate; but you will enjoy the extra 50 sq feet a Deluxe room has over a Club room (350 vs 300 sq ft respectively). Unlike some other Club lounges in town (the Sheraton's comes to mind); the IC's Club lounge doesn't charge for such... features like cocktails or snacks.If you'd like something even bigger; you can ask about Suites upgrades at check-in. It will cost you an extra $50 - $200 a night; but it's still cheaper than booking a suite over the phone ahead of time. Of course; there's no guarantee a suite will be available when you check in.This is definitively a business/convention oriented hotel; with some services closed on the week-end; but leisure travellers who don't expect a resort in the middle of town will find the IC very comfortable; far enough from the French quarter to avoid its excesses and yet close enough to reach by foot or by tram. Walking or the streetcars usually get me wherever I want to go from the hotel.Going back in September; the fourth visit this year; and I expect nothing different from all the other visits.
111974,ATripAdvisorMember,08/19/2005,loved it I was worried when we got this hotel on priceline; because of all of the bad reviews. But we had a wonderful stay. The staff was nice; we parked in the garage and left our car for 24 hours for $15. We were close to the casino; aquarium; french quarters; and bourbon street. We never used our car until we switched hotels. The rooms were huge and had coffeemakers; the pool on the roof was clean and the fitness center was huge. Also the restaurant was excellent.
111974,ATripAdvisorMember,08/10/2005,How did this hotel get five stars? First off; I understand that New Orleans marches to the beat of a different drummer and I usually let a lot of things slide when I visit the city. That said; I am not sure that the InterContinental deserves to be a premier class hotel with a five star ranking. The decorating in our room was circa 1979; the bathroom was dirty; there was trash all over the halls; and the front desk staff was ambivelent at best. I've stayed at La Quintas that were nicer. Five star price with a three star atmosphere. Just weird and not a very relaxing vacation experience. I don't think I'll be back at the IC anytime soon.
111974,ATripAdvisorMember,08/07/2005,Nice hotel; but... From the outside; the hotel is very impressive. When we arrived; we were upgraded to a corner room with a view. I also had paid $10 extra for a 4pm check-out and breakfast for two. When we arrived; I asked the man at the desk how the free breakfast worked; and he told me to just charge it to the room and they'd take care of it. The room was average; but certainly not on a 5-star level. The reason I had asked for a 4pm check-out was because I knew we'd be out late on Saturday night; and I didn't want to have to wake up early Sunday and leave. Here's where the problems start: although I placed a Do Not Disturb sign on my door; twice we were awaken and asked if we required service. Also; the front desk called our room and woke us up to see if we were still there; even though I told them we wouldn't be checking out til between 3-4pm. We did wake up briefly to take advantage of the free breakfast; which was very; very good. However; when I went to check out; the woman at the front desk (Shanequa) tried to charge me for the breakfast. I will say that the menu items were very expensive to begin with. My girlfriend and I split an appetizer; both of us got a salad; and both of us got an entree. She had a diet coke and I had an iced tea. Well; the total was over $50 and Shanequa said the limit for breakfast was $29.99; even though we had never been told that. I told her that I was not going to pay it. Finally (after much debate) she didn't charge me. She was very blunt and rude; not only to me; but another older couple who could not understand the $29 parking fee. They were willing to pay it; but the old woman was hard of hearing and couldn't understand. Shanequa really needs to learn better customer service skills; because she never smiles and seems very indifferent about everything; including pleasing the customers. Everyone else we encountered was as nice as could be. The pool area on the rooftop was nice; albeit small. The exercise room was also really nice. Avoid Shanequa if you can; and your stay here should be fine.
111974,ATripAdvisorMember,07/11/2005,Horrible 1st Experience! During the weekend of July 1st-4th 2005; a friend and I checked into the New Orleans Intercontinental. Upon checking in we were told that we would be receiving a room with 1 queen size bed when we reserved 2 queen size beds. The room was reserved on the official website. The front desk agent was not very helpful and quite rude; he tried to say that she had reserved 1 queen bed. She then pulled out her paperwork to show him. He then proceeded to tell us that because of the high volume of guests coming in that weekend that preference went to occupants of 3 or more guests. He said there was a 1 page waiting list for the 2 queen bedrooms and there were none available in the hotel for that weekend. He said the best he could do was put us in a room with 1 king size bed and add us to the waiting list. That was totally unacceptable but we agreed because the room had already been charged. He also informed us that none of the rooms were available; to check our bags with the bellman and we would receive a phone call when our room was ready. Since he wasn't helpful we went to guest services where the woman there proceeded to tell us the same thing that the hotel was booked up as far as the 2 queen beds were concerned and there was nothing she could do. We pointed out that our reservation was for 2 queen beds but she rudely stated that the preference is given to guests of 3 or more. After stating to her this was unacceptable and showing her our printed reservation she said there was nothing she could do. She also informed us that she knew nothing about a waiting list and that it would be pointless to have a waiting list since there were no 2 queen bed rooms available. We then went back over to the check-in desk and asked a different agent if we were to say there were 3 people instead of 2 in our room would there be a room with 2 queen beds; the agent told us yes and that there were rooms available. So for comfort reasons we added a fictitious 3rd person to the room for an extra $30 per night so we could get 2 beds and we were sent immediately up to our room. We were able to go into our room before our bags were delivered. No waiting at all; but it cost us an extra $30 per night to get the same exact room that we booked months in advance. We were both disappointed with the service and being lied to not to mention the bathtub wasn't clean and the room was extremely dusty. We were also disappointed by the 鈥渨rist band rule鈥?that was implemented during our stay. This was not our first time in New Orleans during this holiday weekend and we have never experienced this type of service with any other hotel. We have decided if we are ever in the New Orleans area again we will not be patronizing the Intercontinental. This was a terrible first experience and very disappointing service from a 5 star hotel.
111974,ATripAdvisorMember,06/08/2005,My stay My stay on 5/28/2005 at the hotel intercontinental new orleans444 st charles st.The hotel was very clean;the problem was that we booked on line and had a prepaid reservation but they gave our room away.The hotel was booked they had a wedding going on;so they had to give us a upgrade.Which was great.We were given a room at club level.this was so great cocktails every night.The sunday brunch was great.We will stay at this hotel again it was great!!!Carrie
111974,ATripAdvisorMember,06/01/2005,Great Stay Excellent hotel. Found great rate on Expedia. Rooms were very clean and well decorated. Staff was excellent - great people and alot of fun. Drinks were pricey considering the area. Food was above average. Short walk to French Quarter.Would reccomend friends and family to stay there.
111974,deflep22,05/29/2005,Very Nice! Just stayed at the Intercontinental for 3 nights. Located 3 quick blocks from French Quater. St. Charles line to Garden District right outside front of hotel. Pleasant and helpful staff. Nice sized rooms. Spearate toliet and shower from sink and vanity - makes getting ready easier for 2 people. Only compliant was our room was a bit dusty and had not been vacuumed well. If you put Do not disturb sign on your door; the cleaning people will leave you alone.
111974,JasmineJ,05/28/2005,great place to stay This was a great place to stay; convenient to most attractions. The room was nicely furnish and clean. The staff was very nice and helpful in suggestions for restaurants etc. The only negative we could see was the cost for valet parking at $29.00 a day.
111974,TrippedOut,04/26/2005,Great...Except the Concierge Stayed at the InterContinental for 2 days during the first week of JazzFest. Overall our stay was very pleasant. I鈥檒l skip most of the usual information and just hit some things I wanted to share. 1) Housekeeping kept on knocking on the door (maybe 8 times) at 8:30 in the morning. Granted we didn鈥檛 put out the Do Not Disturb sign out on the door; I thought that was really excessive on their part. 2) In our room the curtains didn鈥檛 completely draw. There was the thin; meshy curtain but that didn鈥檛 block out any sunlight. The heavier curtains only drew a quarter of the way and that was really annoying after a late night; to have the sun practically in your room.3) When researching this hotel I read a lot of stuff about the bellmen being rude and lackadaisical. Although we didn鈥檛 valet a car our experiences with them were very good. They were always friendly; and they were very willing and prompt when we asked them to store our luggage for a couple hours in-between our checkout time and flight. 4) The reason I will not be returning to this hotel is the concierge; mostly one man whom I wish I had his name so I can tell all you others to watch out. (If hotel admin. is reading this it was whoever was working in the afternoon on 4/24.) It is sad because our stay at the hotel was great otherwise but to be treated with such arrogance and disrespect was very unprofessional and uncalled for. For one we asked that our local newspaper be delivered to our room; which other travelers pointed out the hotel does. After leaving a couple messages I was irked that after a few hours NO call was returned whether this was feasible or not. More than this situation though; we had asked the concierge for a couple of maps of the streetcar routes because we we鈥檙e trying to get to JazzFest. I had known previously that the streetcars DO take you there; but wasn鈥檛 sure quite how. Just for assurance sake; I asked him if the streetcars take you to JazzFest and he coldly and confidently replied no. I was surprised with his answer and continued to ask in further detail if the Canal streetcar takes you there and he agitatedly said no鈥eferring me to some shuttle for 15 dollars leaving from the Sheraton. I thought the concierge is supposed to have local knowledge of the city. It is beyond me how this man either lied to my face or just didn鈥檛 know that the streetcar takes you to JazzFest (such basic knowledge). So I guess all in all the hotel was above average. I feel bad giving it a neutral or okay review when it is based off of just one factor. If you stay at the IC; just watch out for the concierge. And if the other little things I pointed out to you aren鈥檛 that big off an issue you should and will have a great stay as the rest of the hotel is definitely up to par.
111974,ATripAdvisorMember,03/28/2005,Great Hotel Stay Moved from Embassy Suites after one night and glad we did! My family loved the IC and it's fine staff. The location was perfect for activities in all directions (Aquarium; French Quarter; NO Arena and Uptown via streetcar in front of Hotel). Only problem was with valet parking which I'm told they outsource. Will definately stay here again.
111974,SemiRetrd,01/06/2005,We'll be back! We arrived 12/29/04 and checked out on 1/3/05. I'm happy to say that the reviews on Tripadvisor that rated this hotel highly are accurate. We wouldn't hesitate to stay here again.We flew in and took a cab ($28.00) from the airport - found that a car is a handicap if you stay in town. From this location you can walk to many places or take a streetcar or other public transportation; and in the French Quarter; you're better off to walk to avoid being stuck in traffic (waiting for pedestrians to move out of the way or navigating the narrow; sometimes closed streets). Parking costs are high everywhere. We loved the location - far enough away from Bourbon St. to find some peace but close enough when you're in the mood to enjoy it. The River Walk; Harrah's Casino and other sights are also a short walk away.We upgraded to the Club Intercontinental for $29.00/night - buys exclusive access to the 14th floor (we don't have kids); a very nice continental breakfast served every morning on the same floor and a top-notch happy hour service - glad we made that decision. Our hostess was very friendly and accommodating.The bed in our room was very comfortable; our room was attractive; quiet and clean; and the shower and TV worked fine.
111974,ATripAdvisorMember,01/03/2005,Post Holiday Blues were gone upon our arrival at this lovely hotel. Our stay was from Dec 26th-29th. Great service; our luggage didn't make it; but was delivered to our room the next morning--airline problems. Barry made reservations with excellent suggestions went out of his way to update us of any changes. Our room was clean; well adorned; with a balcony; no noise from outside or inside; and the price was outstanding. Much better than previous 4 star lodgings at twice the rate. Ate buffet breakfast 3 mornings--very good and convient. Would highly recommend.
111974,ATripAdvisorMember,12/28/2004,Service needs improvement We stayed at the Intercontinental in New Orleans for 3 nights in December. The hotel is lovely and our room was very nice. The hotel is located about 3-4 blocks from the French Quarter in a decent area. The only problem that we encountered was service-related. From the moment we drove up to the hotel we were treated rudely. As I opened the car door; I was greeted by a valet who immediately told me to move the car behind a line. My husband had pulled up in a lane that said entrance but the valet wanted us to move against traffic (in the inner courtyard) to an area that said exit. Since this was not immediately obvious to us; we kept asking the valet what he meant by a line but he refused to answer and kept insisting that we see a line. All of this would have been comical except that the temperature was 31 degrees and windy while we were standing outside trying to see a line. All we wanted to do was unload and move our car to a street parking (hotel parking is $30/night) but it took us 20 minutes in freezing cold temperature to see a line meaning that we had to move our car to face oncoming traffic.Upon check-in which was relatively fast; I asked the hours during which breakfast is served. I was told that breakfast is served every morning from 7-10:30. The next morning I was rudely told by the restaurant hostess that breakfast is not being served at all for the next 3 days. When I tried to tell her that the front desk advised me differently (assuming that she would want to inform the front desk about the restaurant's closure); she rudely said Well; the front desk is wrong -- we are closed.The next problem that we encountered was cigarette smoke and somebody banging on the adjoining door to our room at 11:00 pm. We were in a non-smoking room on a non-smoking floor. I called the front desk to complain about the noise and smoke and explained that I have a terrible allergy to cigarette smoke. They offered to move us to a different room but it took over 45 minutes for somebody to bring up the keys. By the time we got into our new room (on the same floor but several rooms down) it was well after midnight and my allergies were severely aggravated. Additionally; the bell boy who brought up the keys did not even offer to help with our luggage which we ended up carrying ourselves.Finally; it took us over an hour to check out because there was only one person working the front desk on a Sunday morning and their TV; phone and all other check out options were not working that day.This is a very nice hotel in a good location but they really need to improve their service and guest relations.
111974,ATripAdvisorMember,11/23/2004,Great at the IC I was in New Orleans for business and truly enjoyed my sta at the IC. The location was the best and the service excellent. I usually have stayed at the Windsor Court; but for my money the IC is better.
111974,SanAntoniomember,11/22/2004,Wonderful Stay Just came back from a wonderful stay at the Intercontinental. Great service; close to everything; but not too close. Wonderful; polite staff and a refreshing change from the Hilton Riverside; where I spent the first four nights of my trip. Would stay here again in a second.
111974,ATripAdvisorMember,10/28/2004,too far from bourbon street I stayed here last month. It was just ok. The location is pretty bad. If you want something close to bourbon street avoid this place at all costs.
111974,schaeferrolf,09/19/2004,Very good hotel We stayed here the night after our cruise and enjoyed the large room; the convenient location; the nice staff and the good rate. Check on their website for excellent internet rates.
111974,jp7124,08/29/2004,Quality hotel in good location I just returned from 2 nights at this property. I very much enjoyed the hotel rooms and service levels. Additionally; the staff was very friendly and helpful.I got an unbelieveable rate of $69/night on the hotel's website. It is in a great location; close enough to walk everywhere to everything; but far enough out of Bourbon to get a quiet sleep.
111974,SandyNewOrleansLa,08/18/2004,Mixed Bag Just spent three nights at the InterContinental (compliments of Harrah's). The staff was friendly and eager; but the hotel itself seemed to be suffering glitches. When I checked in at 4 p.m.; I was told my room would not be available for 2-3 hrs. At 5:30 I contacted a guest relations person who found a room for me. The next morning I was awakened by the sound of drilling--thought it was next to my eighth-floor room; but was told the construction was on the third floor. Once again the guest relations person saved the day--she moved me to the eleventh floor which was quiet.All in all; I was treated very well; but if I hadn't asked for favors; I would have spent a trying few days.
111974,ATripAdvisorMember,08/11/2004,Wonderful stay at the Intercontinental My wife and I spent 2 days in the end of July at the Hotel Intercontinental. Overall; we had a wonderful time at this property. The staff were always pleasant; and consistently greeted us with a smile. Everyone from the bellman; to front desk staff; to housekeeping; to telephone operators (always addressing me by name when calling!); were more than happy to answer any and all questions we had; and to do what they could to make our stay as comfortable as possible. The hotel itself is classy; yet not stuffy. It is wonderfully maintained; and the guest rooms are more than spacious (we had a standard King room). The location was ideal; as it was only about 5-6 blocks from the French Quarter and Bourbon Street. This made walking to everything very convenient; but kept us a nice little distance away from Vieux Carre when it was time to call it a night. If you plan to just partake in the French Quarter / riverfront attractions; having a car would almost be a handicap. Parking in the area is not easily found; is not too convenient; and can be expensive too (hotel parking is almost $30 / day). A cab from the intl. airport only costs $28 for 2 persons. We didn't dine at the hotel; as there are countless awesome places to enjoy the cuisine very close by. Also; although we didn't utilize the rooftop pool; it was nice enough for a downtown property; esp. considering that most other hotels in the area don't have that ammenity. The workout room is also definitely above average. Overall; we had a great time; and will definitely recommend this property to anyone making the trip to N'awlins.
111974,ladycreole,06/23/2004,Hotel Intercontinetal is a great place to stay! My stay at the Hotel InterContinental was pleasurable. They really lived up to their reputation. The staff was extremely professional and helpful. The were particularly well-informed about the surrounding area and great at providing directions. The food in the hotel was excellent and much more reasonable than many other hotels of similar calibre. The only negative thing I have to say is the doors to the rooms made alot of noise when they were opened and closed. This hotel was exactly what you would expect from a AAA 4 diamond hotel (QUALITY)!!
111974,ATripAdvisorMember,06/22/2004,fabulous! highly recommended! What A Deal! $85 p/night on Hotwire.com. Beautiful rooms; hotel; everything. Staff was lovely and made our stay all the better. Only 3 blocks from French Quarter and fine dining. Only downside was the $29 per day valet parking (not inlcuding tip). We were told the only other option was to park next-door for $15 at the PanAm building but that we would have to pay in cash and there were no in/out privileges. The best solution we found was to park behind the hotel; at the corner of Poydras where there is a parking lot. There is someone on duty from 7am - 9pm; the lot is at a major road; and the cost is only $10 per day. There are no in/out privileges and you must pay in cash; but the walk to the French Quarter is short or if you prefer; the hotel is located on St Charles (so there is a street car stop 1 block away). Great stay for our anniversary!
111974,prissyshay,06/04/2004,Beautiful; Perfect Location InterContinental showReview(2151326; 'full');
111974,ATripAdvisorMember,05/31/2004,Great Hotel showReview(2132425; 'full');
111974,ATripAdvisorMember,05/30/2004,Dishonest; no customer service showReview(2130388; 'full');
111974,ATripAdvisorMember,05/23/2004,Great Hotel! Perfect Location! showReview(2111939; 'full');
111974,ATripAdvisorMember,05/04/2004,Really nice hotel showReview(1869354; 'full');
111974,nctarheel06,04/10/2004,Great place to stay showReview(1772843; 'full');
111974,jeri48,04/01/2004,Beautiful place! showReview(1758663; 'full');
111974,leftwing,01/15/2004,Rooms excellent; but some other problems showReview(1553033; 'full');
111974,ATripAdvisorMember,10/15/2003,Will Stay Again! showReview(1391876; 'full');
111974,ATripAdvisorMember,06/06/2003,hotel intercontinental fabulous showReview(1071508; 'full');
111974,hig313,10/06/2008,姘椼伀銇倠銇ㄥ競闆汇亴銇嗐倠銇曘亜 showReview(20680140; 'full');
111974,Vaguete,01/01/2008,Muy buena opci贸n showReview(12189006; 'full');
111974,lass,09/16/2003,鍑哄嫉銇?閫遍枔銇汇仼婊炲湪... showReview(19921323; 'full');
111974,lass,05/02/2003,灞曠ず浼氥伄銇ㄣ亶銇粸鍦ㄣ仩... showReview(19918505; 'full');
111978,MelissasTrips,10/14/2008,Can't wait to return... Queen bed in room 303
111978,shaylaanderson,08/01/2008,worried Mice; mold; and a terrible fire hazard. I had 3 light bulbs explode on me in just one week. Outlets hanging out of the wall. They should tear it down. Send the fire dept there and i'd imagine it would get shut down. WHOA.
111978,TravelingEs,07/08/2008,Charming hotel with character We had a wonderful stay at the Hotel Villa Convento during our January honeymoon. Like others have said; it's a small family-run hotel; so you shouldn't expect it to be as fancy as the Ritz; the Omni; or the Windsor Court. But Hotel Villa Convento offers excellent value for its price; has so much character; and is so typically New Orleans. Our second-floor room was small but cozy; and we loved having wine on our balcony. The staff was welcoming and helpful in recommending their favorite restaurants. And the location; down a quieter side street in the French Quarter; was fantastic! We look forward to staying here again.
111978,letoureiffel,03/07/2008,Loved it I stayed at the Villa Convento with a friend for three nights; and we couldn't have been happier there. Our balcony room was small; but nice; and it was very clean. I'm amazed by the complaints from other guests. If you're looking for the Four Seasons; go there. This is a small; family-run hotel with more charm than all the four star hotels in NOLA combined. AND; unlike 99% of the hotels in New Orleans; this one offers free garage parking. It's a few blocks away; and you have to get (and return) a key in order to access it; but it's not a big hassle. It gave us great peace of mind to know the car was safe. We also loved the location; just a couple of blocks away from the French Market and right in the heart of the French Quarter. We walked everywhere. This place is safe; quiet; and more reasonably priced than most other places we considered staying. I'll definitely go back.
111978,blueswife,02/18/2008,my favorite spot My husband and i have stayed at the Hotel Villa Convento every spring since 1983; always in March and often returning in April.I make my reservations a year in advance to be sure of getting in.I have watched the Campo family develop and maintain this charming place through a number of struggles; not the least of which was Katrina. They fight a constant battle against problems common to New Orleans; including the humidity and the post-Katrina lack of help . I have never felt unsafe there.It may ot be your 'cup of tea' if the Hilton is more your style. I like the personal touch the Campos put on the place. I find it very comfortable; and I know I'm welcome there. As the years have progressed; so has my disabling arthritis; and the hotel has made it easy for me to cope; constructing a ramp so my scooter can be stored in the laundry room.I look forward to returning for many years to come.
111978,BrooklynGirlNewYork,01/26/2008,Added to the charm of New Orleans... The Villa Convento (across the street)
111978,OrenWashingtonDC,01/26/2008,Mice; Mold; No Heat; Lots of Smoking! We chose the Villa Convento for it's location (walking distance to attractions; but far enough away to be on a quiet street). We were first time visitors. New Orleans was just rated with one of the highest crime rates in the USA; yet the Villa Convento is wide open to anyone who walks in off the street. The front door is open; and desk clerk is usually in the back; so anyone can wander in. Rooms have mold and mouse/rat infestation; throughout the entire property. Maids do not come in everyday; so you have to take your own trash out. They falsely advertise a free continental breakfast (rolls and pastery); but all they give you is free coffee or tea in the lobby. There were days when we didn't even get coffee: Were told they were out of coffee because the owner forgot to buy it. There was building debris of some kind piled up by a wall in the hall when we arrived; and days later; it was still there. There was no heat in our room; unless we used the space heater; which was a fire hazard. The place was a badly organized; badly maintained; filthy mess; had no heat; an elevator at the end of the hall that woke us up with banging and groaning every time it was in use. And with all that lack of service; lack of security; lack of cleanliness; and presence of toxic mold; aswell as rats and mice; they have the nerve to say No Pets and No Smoking in guest rooms? Are they KIDDING?! Smoking is the only way one can block out the stink of the ratty old sticky wall to wall carpeting; and moldy walls! With all the rodents they have at the Villa Convento; I would imagine they would welcome people who want to bring their pet snakes for a free meal! If you MUST stay there; be sure to look inside your luggage when you are packing to leave; and be sure you are not taking any rodents home with you by accident. They tend to nestle into warm places; like packed suitcases; because the rooms are so freezing cold.If this hotel was in Washington; it would probably be closed down by the Health Department.
111978,StickmanLebanon,07/06/2007,Disabled Guest I have read all of the reviews. Those that mentioned the elevator should have added the fact that the Vacuum Cleaner was stored in the elevator. I think that we got a good deal. My only regret is that we didn't get one of the 2 floor rooms. I would have loved to have seen the hotel in better days; but; that didn't happen. The owner;s daughters were really nice. The would make their dad proud of them if he was watching!
111978,Cooper567,05/05/2007,Not great at the Hotel Villa Convento It was quiet; but the interior is rough around the edges; and they did not have maid service and room trash removal daily. Over all; the property could use a paint job; new carpets; and we had rodent infestation in our top floor room. They advertised free continental breakfast; but when we were there; they only served coffee and tea; and instructed us to buy our own rolls from the bakery across the street. They lock the door late at night; but the security is otherwise lax; because when the front door is open; there is often no one at the front desk; and there is no security guard; so anyone can walk in and have access to hallways and rooms. The location is good; because it is very quiet; but close to the restaurants and attractions. But this hotel needs work.
111978,Leo35,04/11/2007,Not horrible. My husband and I stayed at the Villa Convento for 2 nights in April 2007. The location of this place is right in the middle of the French Quarter; within walking distance to basically everything. This hotel has no private parking; and there is a 10 minute parking spot for people to unload their luggage. We were unfortunate enough not to be able to park in the 10 minute loading zone due to several people being parked there for an extended time. This made unloading and loading the car difficult since it is a one-way street and people would not wait for us to get our luggage (lots of honking and ugly looks). Other than the parking problem (which is quite common in the French Quarter); check-in and check-out was a breeze. The staff was very friendly and helfpul. There is a parking garage located about 4 or 5 blocks away (hotel staff will direct you to it); and the walk is easy as long as you don't have luggage with you.Our room was number 207. It wasn't very big; but who plans to stay in their hotel room while in New Orleans? The room itself was clean; but had a funny odor to it. The ceiling had some major stains; but overall things were fine. Bourbon Street is 2 blocks away; as well as the French Market. There are plenty of places to eat in the area; and shopping is good as well (I would suggest Royal Street). New Orleans is a changed place of course; and could really use a face-life (as well as this hotel). I spoke with other tourists during our stay; and they all agreed that most hotels in the area (even the very expensive ones) need a major overhauling these days.Things at the Villa Convento were going smoothly until it was time for us to pack up our luggage and check out. Then; I spotted it. The biggest cockroach I've ever seen! We are talking 3 inches long! It was crawling up the brick wall in our room! There was another one under the night stand as well that peeked its head out at about the same time. I guess they waited for us to pack up to say goodbye. I realize that N.O. has survived a major catastrophe; so the bug problem is to be expected. It just took me off guard I guess. Needless to say; this is the last impression of our stay at the Villa Convento. The overall stay was fine; but watch out for giant bugs!!
111978,WestCoastGreengirl,03/30/2007,Mixed Bag We stayed at the Villa Convento for a week in March 2007 and like many of the previous reviewers; found problems at this hotel. The staff is very friendly; the location is great; but quite frankly; the hotel was not very clean. The entry way is very run down and the carpets don't look like they have been cleaned in years. Plaster is falling off of the walls; the chairs in the entry are threadbare; and there are water stains on the ceiling and walls. Some of the problems can be attributed to Katrina; but many can not. The carpets were not vacumed the entire time we were there; with the same pieces of lint and small debris never removed. A close look at our room revealed dust that had turned into dirt on the top of shelves; picture frames and electrical cords. The bathroom walls had splatter spots that could have been easily washed off; along with simple things like washing light switches overlooked. Also; while the location of the hotel in the lower French Quarter is very quiet; we could clearly hear the conversations and TV from the room next to us. One day; when we returned from our activities; the room had not been cleaned and when I mentioned to the management that the maid had missed our room; was told that we wouldn't have maid service the next day either because the maid had gone to Houston! I think some of the staffing problems can be attributed to the shortage of labor because of Katrina; but; in general; I got the impression that the owners were just letting the place get rundown out of apathy or because they know people will continue to book there because of the location. The furniture on the balcony was rusted and broke when I was sitting on it; the plants shown in the pictures of the hotel are gone and the advertized continental breakfast is no more. I would warn anyone who makes a reservation here not to expect too much.
111978,sk0lat,02/14/2007,Still my favorite My husband and I have stayed at the Villa Convento many times over the past 20 years. This was our first visit since Katrina and I was happy to see not too much has changed. The Campo family has a jewel in the French Quarter and I thank them for that. We even got lucky enough to go grab coffee and croussiants and have them on our balcony in February (a treat to be outside this time of year when you are from Michigan). Things in NO on a whole seemed a little quiet; but if the tourists get back; I believe it will be ok. We will go back again and again; and my first choice will be to stay at the Villa Convento.
111978,Muffin06,01/01/2007,Quiet Outside of hotel
111978,jjmarkp,12/13/2006,Friendly and Comfortable. I really liked this hotel. This is not the fanciest of hotels (a previous reviewers shabby chic comment certainly applies). But; it is one I would stay at again without hesitation. The location is great (close to Decatur and the French Market). It was cozy (esp. considering the weather was cold while I was there); clean; and comfortable. My room was large and nicely furnished. The owners were very helpful; especially with dining recommendations. Every place they recommended was good. Nice job Hotel Villa Convento!
111978,deltaskye,11/05/2006,Shabby Chic Room 302 from Balcony
111978,porcupine150,10/31/2006,Highly recommend the Hotel Villa Convento Croissant D'Or Courtyard2
111978,suzQ2006,09/28/2006,I love the VIlla I have stayed at the Villa the past 3 out of 4 Jazz Fest's. The one time I stayed somewhere else I missed it terribly. It is a wonderful hotel; with lots of history and character. This family run establishment is helpful with guest concerns and willing to fo above and beyond. The crouissants are to die for as well. The courtyard breakfast with a cup of really good coffee is a great way to start your day after a night of music before. I will always stay at the Villa when I am in NOLA from now on.
111978,ATripAdvisorMember,06/12/2006,Great Place To Stay! Even Greater Location! Just got back from NO tonight. The Villa Convento is a great place to stay. My wife and I were there June 7; 2006-June 11; 2006. We were on the second floor with a balcony overlooking Ursulines. Very relaxing to sit on the balcony; smoke a cigar and watch the people go by. The front desk people are very friendly and helpful. The room was nice;clean; a little small; but ample room for 2. The AC worked great!Thankfully; as it was around 100 with the heat index a couple of days. The location was awesome as we were within just a few blocks of most everthing we wanted to do. I would recommend this hotel as a great stay at a great price in a great location in a great town. Can't wait to return!
111978,PaulHunter,05/01/2006,Great Feel of the French Quarter My wife had to go to a conference last May in New Orleans for two days. We decided to make a long weekend out of it so I flew down after. She had stayed at the Astor; then checked out and we met at the Villa Convento for 3 nights. I have to admit that I loved it. it was suggested to us by a friend. I think that if you go to the French Quarter and want the whole experience then staying in a chain hotel is a waste. You can stay at a chain in any town in America. Hotels such as the Villa give you the perfect ambiance and feel of the quarter. The building has a lot of history. Our room was clean; there were areas where they could stand to repair but we felt it was cozy and a fun place to stay. We stayed in Room 300 which was a full bed with a balcony view looking over Ursulines Street. The street is very quiet and a quick walk to Bourbon. PLUS right across the street is Croissant d'Ors. This has to be the best bakery and coffee shop in the quarter. You can run across the quiet street; grab breakfast to go and be on your private iron balcony within 5 minutes. We are coming back again in late May early June for 5 days and staying here again; this time in room 302 which is a queen bed. On the 3rd floor; rooms 300-302 are all balcony rooms with a view of the street and the convent.They have a pretty good website that shows you photos and room layouts of all their rooms. Check it out and check in if you are looking for an authentic New Orleans experience.
111978,NCNM1976,04/05/2006,Hotel Villa Convento has Potential. For the price in the French Quarter in New Orleans; you can't beat Hotel Villa Convento. However be advised that there are problems with the hotel: the hotel in general (lobby; courtyard; stairwell;...) is very run down. Our room seemed to be charming BUT we were very dismayed to find bed bugs laying on our bed all 4 nights of our stay there. Good points: FRIENDLY staff; location (safe neighborhood); bathroom was newly renovated. All in all; if you have a family; spend the extra money to stay at a nice hotel. All others...be aware what I detailed above.
111978,mellowgoat,01/16/2006,Great staff; dirty hotel I went here near Christmas. Before I discuss the hotel I would like to tell a little but about me. I go to the quarter often. I have stayed at half of the hotels in the quarter. They have a charm all their own. Most of them are not in the best condition but are beautiful because of the history and architecture they contain. I will stay at any one these before I would stay at a big soulless chain. The Villa Convento has a wonderful location. It is next to the best pastry shop I have ever eaten at. The chocolate croissant is unbelievable. I make sure I eat at the Croissant D鈥檕r every morning while I am in New Orleans. The French Market can be seen from the hotel. The location is also very quiet. The parking makes you feel like you car is very safe. The staff is sweet and blithely delightful. Now the hotel itself leaves some to be desired. The room was dirty. Not a little dirty; filthy. The bathroom had a dirty hand towel on the floor; toothpaste and spit on the mirror. The hotel was short-handed due to the hurricane but should still be cleaned between guests. A mold was growing on the ceiling line of the room. The brick walls always stayed damp causing this problem. Every time you touch the wall you would get a brick power on your clothing. When you have a wall of this age one should seal it. This would get rid of the mold and the brick dust. The bed was against the wall. So; when you would sleep brick dust would get into your eyes and face. Again; if the walls were sealed this would not be a problem. If this hotel does some renovations I would go back.
111978,jlr51,01/05/2006,hotel villa convento has charm My husband and stayed at the Villa Convento in October; 2005; shortly after New Orleans was reopened to visitors. We have stayed at the Villa Convento several times and I will agree that it is somewhat run-down and needs sprucing up. However; we have always found the staff to be very accommodating; in fact; it is the friendliness of the staff that makes us return. On two different occasions; we have had staff members visit with us for over an hour; just being sociable. When we visited shortly after Katrina; we found everything to be in order as much as possible under the circumstances. Our bathroom was spotlessly clean (always has been every time we have stayed there). The room was clean enough - by that I mean that our bedding was clean and the carpet was clean. If you looked in the corners you would probably see some dust. However; we had a wonderful balcony so I wasn't going to complain about a little bit of dust in the corners. Two years ago my husband and I arrived in the French Quarter on Halloween Day; a very busy day for the Quarter. We were having a terrible time trying to get a room. We stopped at Villa Convento and they did not have any rooms in their hotel; but they also manage a property across the street; and they had a room available for $39! That price would make me suspicious anywhere; and unheard of in the Quarter. We asked to see the room first; and found it to be a very clean; nice room. In fact; the bathroom fixtures appeared to be brand new. That $39 room in the French Quarter was probably the best travel bargain that we ever got - and in addition to that; we also got to spend an hour or so chatting with the delightful Ms. Campo; who is in her 80's; but prior to Katrina continued to work at the Villa Convento.The Villa Convento is a quaint family-owned and operated guesthouse. It is not a 5 star hotel.
111978,Charlestonnext,12/31/2005,if you like long term dirt and grim; you will love this This property has great potential but unfortunately the grim is overwhelming. My family thinks the dirt; dust and krud build up has been there so long that they don't see it any longer. It is a shame. Perfectly located; the hotel desperately needs some TLC. The courtyard is shabby; dark; with dead plants everywhere. The hallway carpeting has not been cleaned nor vacumed for what looks like months. They blame the house keeping staff but as owners one would think they would have a bit more pride in their property. They get their money up front so you don't have much choice in staying. We felt they received their $1;000 for the week's lodging and their obligation stopped there. It is the first time ever in all our years of traveling that we was made to feel defensive when we asked to have our rooms cleaned over. This is a perfect example of a hotel brochure that is slick; but the only thing that is slick is the bathroom floor. As a guest; if you keep your eyes straight forward and don't touch anything; you will be fine.
111978,ATripAdvisorMember,12/18/2005,Absolutely Charming I stayed at the Villa Convento in Dec 2005; after the Deluge. Eventhough I was expecting some inconveniences due to the condition of the rest of New Orleans; at the Villa Convento all was well and good. The service at the front desk was exemplary - friendly and professional. The room was charmingly shabby chic; but clean and cozy. I slept very well in the comfortable bed and quiet room. I would stay there again in a heart beat - except for the parking. The parking fee is very reasonable because the parking garage is a few blocks away from the hotel. I was alone and had difficulty in finding a place to park whenever I had to get or return the parking garage key. If I had been with another person who could jump out and do the key thing while I waited in the car; it wouldn't have been a problem. I felt reasonably safe walking to and from the garage; but it wasn't the ideal situation for a female walking alone. Otherwise; the Villa Convento was a highlight of my stay in New Orleans; and I recommend it as an excellent value.
111978,ATripAdvisorMember,09/20/2005,Will return again and again We have stayed at the Hotel Villa Convento a number of times in the last 10+ years. The rooms are always clean; the staff is always friendly (and they remember us; even when we phone for reservations); and the hotel is always quiet at all hours. The furnishings; linens and bathrooms have improved over the years. And the price is definitely right; and for us the location is perfect--not too near the noisy areas; but close enough to quickly walk to any of our favorite shops; bars and restaurants--and the pastry shop across the street is heaven. Although the elevator does need work and the courtyard could be improved; we love the place; and will never stay anywhere else in N.O. if we have a choice. Best of luck to the Campo family during their recovery from the Hurrican Katrina disaster.
111978,ATripAdvisorMember,08/24/2005,Great; quaint hotel! View from the balcony Ursuline St.
111978,SGRIERSON,06/07/2005,Weekend in the Big Easy View from our Suite
111978,ATripAdvisorMember,04/14/2005,just ok; too pricey for condition Stayed recently but felt that the price we paid; just over $100 a night (plus tax) was too expensive for the condition of the room. As a result I would not stay there again. I felt that we could have paid a little more and stayed in a much; much nicer hotel. The location is ideal but there are tons of Hotels in the French Quarter so next time we would rather pay a little more for a much nicer stay. Although you are not in your rooms alot we expected a little more for +100 a night. Yes the hotel has character but our room could use a remodel. Two of the three windows didn't open; a towel rack was falling off wall; water pressure low; slow bathtub drain; etc. We did enjoy our stay; don't get me wrong; but we would have felt better paying in the 80's. Remember there is a 15% tax on top of the room price. The pictures on the website don't show you enough of the rooms to see what they are really like. Viewing the widely varying comments I can only imagine that the rooms also vary greatly in quality. And our room was considered to be the middle of the line; not their cheapest. Mayby having a balcony would have made all the difference. Hint for all the tourists; take a cab from airport to hotel ~$28 each way. You don't need to rent a car; parking is bad. Buses take you wherever you want to go. Bring your AAA card or student ID; a lot of places will give you a good discount.
111978,Libertinequeen,04/01/2005,Lovely quaint hotel What can I say? The three of us were advised to go to this hotel after having so much trouble trying to find accomodation in a suitable location; we found out there was a conference in NO the beginning of the week. We had four nights there and had to swap rooms after two nights for a slightly smaller room (we knew this before we booked). If I'm honest after reading some of the reviews I wasn't sure what to expect; we were all very pleasantly surprised the rooms were lovely very homely; nice and clean and all the staff were very friendly no matter what time or what we asked.Can definitley recommend; for what we paid for we got above our expectations. Cannot understand at all why people still complain about a place this nice and this reasonably priced?
111978,ATripAdvisorMember,03/17/2005,Good hotel but could be better. My husband and I decided to stay here for our first trip to New Orleans in November. The location; price and ambiance were great but I could not help feeling that with a little effort it could have been so much better. The staff was amazing from the time we booked reservations to the end of our stay and the location was everything we could have asked for. I think the balcony was what made our room. We ended up spending every night on it talking while watching people walk by. The elevator was a bit run down but was very European and I kind of liked it's antique charm. The hotel in general could use a little renovation though. Our room seemed continually humid (yes I know this is just part of NO); but we could not get our AC working right. On a few occasions we were kept up by the sound of other people in their rooms. Like a previous person mentioned the plant on our balcony was dead and the pot filled with cigarette butts. If you are willing to overlook a few of these things for the location and quaintness then go for it. If these are the things that really bug you I would find another hotel.
111978,ElaineKSA,03/01/2005,Great location; however; our room was filthy! After reading other reviews of the Hotel Villa Convento; I looked forward to our stay with much anticipation. The location was great and the price was right; so what could be so wrong?Our room was filthy! The floor in the sink area had a thick accumulation of dust and hair in the corners and the white light fixture over the sink was so caked with dust and dirt; the color was dark gray. In addition; the walls were filthy and stained; badly in need of a fresh coat of paint. Finally; to top it all off; the stench of stale cigarettes was so overwhelming; I got sick to my stomach. (Did I mention the flower pot FULL of cigarette butts just outside our door???)Our bedspread had several rips; as well; and the lamp shades were also caked with dust. I could go on...When I politely pointed this all out to the gal at the front desk; she said I would have to speak with the manager about the light fixture. What??? I tactfully mentioned the only thing needed was a wet rag treatment by the cleaning staff. She acted like I was asking for something unreasonable! So; when the light fixture was still filthy after they cleaned the room; I took one of their towels and cleaned it myself. (It only took ten second!)The bottom line is there appeared to be no pride of ownership. The common areas were dirty; too; so perhaps this hotel has gone down hill since the previous reviews were written.Advice: If you have dust allergies like I do; don't stay at this hotel; especially in room 105. Everything was dusty: the floor; lights; baseboards; lamps and lampshades; ETC.
111978,tooltimeterry,02/10/2005,Great Hote; Great price! I'll be back! I stayed here when my wife and I decided to go to NO on the spur of the moment. We had no resevvations and as we got there found that there were several conventions. Almost every where we tried was booked. We had a list of numbers from the LA welcome station that we started calling. We got a great walk-in rate for a Saturday night of $59. It was an older smaller hotel that had a real New Orleans flavor. I found it clean with a comfortable bed; helpful staff; good parking and a great location central to everything. I go to NO regularly and stay at a varity of hotels. I will definitly stay there again.
111978,okguy2937,11/12/2004,Good except for elevator This place has a lot going for it but the elevator is to stay away from. It jerks and viabrates and looks; and feels; like a coffin. It jerked me so bad I hit my head on the ceiling. The staff is wonderful and the room with the balcony overlooking the street was excellent. The bakery accros the street; Croissant de Or is worth the cost of missing the free breakfast. Great Location; Courtyard and hallways need a lot of work - stay out of the elevator.
111978,ATripAdvisorMember,11/11/2004,GREAT PLACE What a quaint inn that is so convenient to the French Quarter yet far enough away. This place has a great staff and is very clean and right across from the town's best coffee and croissants!
111978,ATripAdvisorMember,10/30/2004,Like Staying with a Friend My husband and I found the Hotel Villa Convento through this website. From the moment we called to make our reservations; we were treated extremely well by the Campo family. The whole experience was exactly what we expected and more. The room looked exactly as the pictures on the website. It had a very uncomplicated layout and was exactly what we needed. The elevator may be small to some; but we found it to be a perfect fit to the entire hotel. This was the first time we stayed in the quarter (an area filled with a rich history) and we found the hotel to be very quiet and away from the hustle and bustle of other parts of the french quarter. We could not hear the other guests staying on either side of us and we got a great night's rest every night. The balcony was my husband's favorite part. One night he even said it was like staying over at a friend's house.
111978,gerrysc,10/27/2004,never again Just got back from a 4 day stay and would definitely not recommned this place. Our room was dirty; the paint peeling and tiles were missing in the moldy bathroom. You have to stand on a chair to adjust the rattling air conditioner. The breakfast had so-so rolls with weak coffee. The pictures on their web site and brochure are nothing like the place. Don't stay here.
111978,ATripAdvisorMember,09/23/2004,Hotel 'V' was great Stayed here during Labor Day weekend; 2004; and I found the Hotel V was a great hotel for the money. It was within walking distance of everything of interest. Tucked away on one of the less busy streets; it was a great retreat when I wanted to escape the madness and fun of Bourbon Street. While the outside could stand a little attention (i.e paintwork) the room was very nice; I just considered this little flaw part of the ambiance. After all; I didn't go to New Orleans to stay in a hotel room!If you go in knowing you're not staying at the Ritz; but an original old New Orleans brothel; you'll enjoy the stay. If you're wanting your sheets turned down and mints placed on your pillows; you'll need to go elsewhere.
111978,JazzCat,06/15/2004,Hotel Villa Convento was great. My husb. and I recently returned from an 8 day stay at Hotel Villa Convento. Stayed in the 2 suites on top floor they were charming with plenty of space. It is definitely old New Orleans charm. No frills; but clean; and rooms made up promptly each day. and Jennie at front desk; and Mr. Campo were very informative; cheerful and helpful. Requested extra towel each day with no problem. A big plus - right across the street from Croissant 'd Or - wonderful place to eat. Would stay there again.
111978,ATripAdvisorMember,05/14/2004,This is a great place! We just stayed at the Villa Convento from 5-6-04 to 5-10-04. It was close to everything; but was situated in a quite part of the French Quarter. Our room was very nice; and the staff was great. We would definitely stay there again. The prices were great also.
111978,DebbaJoy,02/04/2004,Best Location - Loved It! What a great little family owned and operated hotel. You get a feel of old New Orleans at a great price and fabulous location. Our room was on the second floor; and yes - the elevator was small but sooo cool. The walls of the elevator are done in tapestry! It is no smaller than the lifts in Europe. Just lends to the charm of the place. Our room was small; but clean and the bed was comfortable. We had a balcony where we sat eating muffalattas from the deli down the street one afternoon. It's so close to everything. We didn't have a car and didn't need one. The staff was very friendly and helpful. I'd stay here again and again.
111978,ATripAdvisorMember,01/11/2004,Great Location !! The price and location are great! I had no problem with my reservation; but others I was with had room mix-ups. Double check your reservation. I recommend a balcony room.
111978,DaisyMcCoy,11/12/2003,Great value; safe area A nice; basic; small hotel; owned by a very nice family. No frills. Shabby and a bit run down; but clean. Helpful staff. Good mattresses. Adequate bathrooms. Good room prices. The courtyard could be an absolute gem if they would fix the rotting porch and get rid of the dead plants. Our room had a balcony where we had coffee each morning. The hotel's best feature is that it is in a safe and convenient area; just three blocks from St. Louis Cathedral. I'd stay there again.
111978,ATripAdvisorMember,10/22/2003,Best Hotel This was my 3rd trip to New Orleans and the best hotel I have stayed at. We stayed 7 nights. The staff was very friendly and quickly responded to anything we needed. Another couple on the trip with us was very pleased as well. It looks as if all rooms have been recently renovated. Ours (and the other couple's) were very clean and looked freshly painted and carpeted. The hotel and area were beautiful and gave you a true sense of what New Orleans was about. I will stay at the Villa Convento in all future trips. It is close to the action; without all of the noise (the best nights of sleep we've gotten in a long time!) and our 3rd floor room (303) had a great view of the New Orleans rooftops and the Ursulines Convent. All this at a low room and parking rate! One of the best kept hotel secrets in New Orleans!
111978,ATripAdvisorMember,09/30/2003,Lovely Villa Convento Two friends of mine and I stayed at this very charming BB in August. We stayed in one of the top floor suites...with a nice large balcony! Great for people watching or just relaxing with a drink in hand and watching the storms roll in over the city. We could see all over town; as well as the river. It was fun to see and hear the large river and cruise boats floating by! The elevator is a bit scary and slow; but once you get used to it; and realize its a great peice of historical architechture; you dont mind it so much! Their breakfast consists of pastries and yummies from the delicious cafe across the street. The room was nice and spacious; with a living room and a wonderful JET tub! Those bubbles are amazingly invigorating. The hotel is going under major renovations; but its looking good! Also; when we first arrived we had no water for about 30 minutes...but other than that we had a perfect stay. I would definitely return.
111978,ATripAdvisorMember,07/25/2003,great location; great rates showReview(1148460; 'full');
111978,ATripAdvisorMember,07/10/2003,"Stay Away" showReview(1134342; 'full');
111978,Thommy2000,04/18/2003,Stayed Accross the Street showReview(941981; 'full');
111978,ATripAdvisorMember,04/11/2003,Had a WONDERFUL stay! showReview(932740; 'full');
111978,ATripAdvisorMember,03/18/2003,Very pleasant stay showReview(919207; 'full');
111978,ATripAdvisorMember,02/01/2003,Excellent value! showReview(850941; 'full');
111978,ATripAdvisorMember,01/12/2003,Charming sans Pretense showReview(836115; 'full');
111978,ATripAdvisorMember,12/12/2002,Best place in the Quarter showReview(823435; 'full');
111978,lass,04/04/2002,What a Dump! showReview(496832; 'full');
111978,lass,10/25/2001,Perfect location! showReview(295884; 'full');
111983,ammatlanta,01/02/2009,Great hotel; good location I stayed at the JW Marriott for 5 nights for a conference. I have stayed at a JW Marriott before (just Marriott); but was quite pleased with the room. There is a gym (free of charge) which is small but adequate. The location on Canal Street was great and there is an entrance on Canal as well as the main entrance on the street parallel to Canal. As a single female traveler; I felt comfortable and safe with the location.
111983,cliquot,01/01/2009,Very Poor for a JW Marriott Positive: Good location; steps aways from the quarter. Nice lobby. Good service from the door staff and bartenders. That is all the good I can think of.Negative: This just isn't a JW-type hotel. There is no way they should call it one. I have stayed in several JW Marriotts; but this hotel isn't as good as many marriotts that I have stayed at. Poor; noisy plumbing; hot water problems; small and outdated rooms; cheap tv's; indifferent management; poor followthrough; wall outlets that don't work; empty and nonfunctioning mini-bars (after they gave me a key for it?!). I could go on; but trust me; this hotel just isn't up to par. Stay at the Le Pavillion instead. I know i will.
111983,tiff21x,12/15/2008,Loved it! room 2802
111983,LSim,12/01/2008,Location;location;location with a large dose of southern hospitatlity The JW Marriott is the perfect location in this wonderful city! We walked EVERYWHERE! The staff~ I cannot say enough good things about the way we were treated! They go above and beyond with service and their recommrndations were excellent! The rooms~ OK; so maybe they need a little sprucing up! The bathroom configuration in our corner room was a little ridiculous. A larger person would have been VERY incomfortable. However; it was exceptionally clean and very comfortable and quiet! I slept very well; and we were there during the BCS National Championship Game!The bar~ Is small; (OK; intimate) ; but everyone is very gracious!After all; this is New Orleans... You can always find a bar!The breakfast~ Is quite wonderful and a great start to an active day in New Orleans!Again; I can only stress that these are some of the best and most memorable staff members we have encountered in recent years. They alone make the stay outstanding!
111983,dagnytaggart,11/20/2008,Pretty Disappointing I've stayed at Marriotts before; though I tend to prefer Starwood Properties. I was in New Orleans for a work event and needed to stay at the JW Marriott; so I was really looking forward to seeing Marriott's high end brand.How disappointing. The Lobby and public areas were nice; but the rooms seemed like someone had attempted a token upgrade and skipped the rest. Bed was OK; with modern linens and the desk chair had been replaced to match ones in the lobby. But the aging armoire; chipped paint on the lamps; completely miniature bathroom and lack of solid amenities really marked it as nothing more than a regular Marriott with fancy name.And then there was the weirdness. A mini fridge with a note saying that it's for drinks only because it won't be cold enough to keep food well. Huh? Friends indicated their rooms included flat screen TVs and some other items; which indicates that they might be revamping as they go; but my overall experience is that I could have stayed at the Sheraton for $50 less per night and done much better.
111983,edoogie,11/05/2008,the extra effort Anybody looking to visit New Orleans and find the perfect spot to stay should find their way to the J.W. Marriott on Canal Street.It's located in the perfect spot on Canal; a short distance from the wilds of Bourbon St; but within walking distance of everything.My guests and I stayed over Halloween weekend of 2008 and were treated to an exceptional level of southern hospitality that made our first visit to New Orleans even more memorable and special.The rooms were immaculate and spacious enough. The views from the upper floors were wonderful. The concierge staff gave us nothing but excellent recommendations and the hotel's general manager went above and beyond to make sure we were treated like family.Our only regret was that we couldn't stay longer.
111983,MarcJordan,10/22/2008,Nice; but a bit disappointed The JW Marriott brand implies two things: an upscale property with excellent service. The service at this hotel did fulfill the service portion but I'm afraid the old lady looks a little worn around the edges.The lobby was very nice; but the room was simply ordinary and could easily pass for a typical Marriott. I had an oversized corner room with a view of the quarter; so that was nice. The room had a new LCD TV but the reception on most of the channels was very snowy and was a throwback to the days of rabbit ears. The circa 1995 green Marriott carpet was worn in some areas. The room itself was well insulated and quiet. I didn't hear a peep from anybody. The corridors were freezing at all hours of the day and appear to have been updated recently as the carpet is consistent with the new blue pattern found throughout the Marriott system.I'm a Platinum member in the Marriott Rewards program and had access to the Executive Lounge on the 27th floor. I found it to be well stocked and very nicely decorated. As a plus; they provide a PC with an Internet connection; so checking messages was easy. Over the weekend the lounge is closed but the front desk provided breakfast coupons good for a continental breakfast in the restaurant (Shula's steakhouse). When I sat down and presented the coupon; I was told that for $2 I could take advantage of the full buffet. This proved to be the biggest bargain not only of my trip; but probably the entire year. The buffet was great and offered everything I could possibly want. Outstanding job Shula!The location of this hotel is simply outstanding.Overall my stay was very comfortable but I was expecting a really upscale experience and was disappointed that there doesn't even appear to be any upgrade construction going on. I think the next time I'm in town I'll give their sister properties (Marriott and Renaissance) a try.
111983,guytraveller,09/23/2008,Needs some tweaking I was a bit apprehensive after reading the reviews of this hotel. If this is an example of how Marriott runs their top tier; they have not learned very much about the hotel industry in the past 85 years.- Check in was slow despite only one person in front of me.- No one available to take bags up to the room.- Front desk clerk puts us on concierge floor as she is supposed to but forgets to encode cards for concierge lounge.- door in concierge lounge does not work properly. No sign; no way to get in except wait for someone to come out. When asked; they said maintenance had fixed it - which evidently they had not. Upon arrival in the lounge well before closing; pretty much all of the snacks were gone. it would be appropriate to have some things that do not spoil so that people coming in later in the day when snacks are supposed to be available (or 3/4 of an hour before they are supposed to be over with) can still have something. Have a plan when you run out!- They should maybe let people know that the entrance is in the back. The address is given as Canal street; but that's not where you drive.- Hot water is a nice thing to have in a hotel. The water was just lukewarm. My wife was unable to have a bath and could only have what she called a freezing shower. We were told upon checkout that maintenance had said this was fixed. From the two maintenance had said it was fixed; it is clear that the maintenance department is in the habit of pronouncing things as fixed when in fact they are not. Troubling; actually.- Valet parking is very expensive yet car retrieved and left unlocked/unattended upon check out. Fortunately the keys were not in it; but certainly not wise to leave it unlocked with no one watching.The building appears to be nice and this could be a good hotel..but they do not seem to be putting the effort into properly running it. Im not going to say that I would never stay in this hotel again; but certainly it is not going to be my first; second; or even 20th choice. I would say it is not likely I'll be in it ever unless there's a severe room shortage or if they start to undercut Motel 6 price wise.Certainly management needs to pay more attention to detail in this hotel. Mine is not the only review which reveals shortcomings. New Orleans is trying to recover and regain their tourist business. Hotels run in this fashion do nothing to advance the cause and in fact cause more harm than good.
111983,Donnas,09/23/2008,10 Days at the JW Just got back from a meeting that I was fortunate enough to be a part of the hosting committee...we selected the JW Marriott as our meeting hotel and we made a good decision...from all of our members that attended the meeting (and the hotel was booked by our members)...no one had a complaint what so ever...I think the most frequent request concerning the meeting facilities was the temperature...rather on the chilly side. Being from the south; keep in mind we do like our air conditioning.First and foremost; the staff...excellent! Everyone was extremely pleasant and most helpful. They remembered your name and room and was at our service immediately. THANKS for the attention to details. Our members were very impressed.The guest rooms were great...plenty of room especially for those that were hosting the meeting...boxes stacked everywhere along with normal items (luggage; etc) and still had plenty of room to relax or entertain if necessary.The food was excellent and room service was right on time...sometimes even a little early which is fine with me when you are scheduled for talks or board meetings.My hat is off to the JW Marriott and I want to say THANK YOU for making our national meeting such a big success!
111983,Shortwalk,09/22/2008,Marriott Platinum Member review I have stayed at the JW Marriott many times both before and after Katrina.Good location with very dated; noisy rooms and poor over all service. Noisy rooms mean every time someone opens and closes there hotel door you can hear it slam and you can hear your neighbors tv and phone calls. Remember; New Orleans is a convention city and a party city which means you get to hear your neighbors coming and going at all hours of the day and night. Quick and easy check in.Poor service for both breakfast and dinner at Don Shulas.Housekeeping does a poor job. Food crumbs still on the floor next to bed from the previous guest after three days. Some days Housekeeping would leave plastic coffee cups; some days they don鈥檛 and yes I always leave a tip. If you have a bellman bring your bags down; you tip him. Then a second bell man loads the bags into the car and you tip him. The person who brings your car around won鈥檛 give you the keys or open the trunk or unlock the car until you have tipped him. My business associates are always amazed.The NFL uses this hotel for both visiting teams and referees. I wonder if the NFL gets the same treatment as a Platinum member.
111983,brooksz,08/20/2008,Adequate Marriott in New Orleans This is a standard Marriott -- not sure it is quite the caliber of any other JW Marriott's which I have visited. That said; the hotel is a good location for sampling all the wonderful things in New Orleans.The location on Canal is right across from the French Quarter making it a little quieter than some other area hotels. It is also right on the streetcar route which make it handy for traveling up town.The staff seem a little overwhelmed at times. There is a constant stream of people (primarily conventioneers during my stay) through the hotel. The women staffing the concierge lounge were very good and went out of their way to help identify local restaurants off the beaten path.The hotel restuarant -- Don Shulas -- should be avoided as there is MUCH better food just across the street at The Palace Cafe; Baccos or Acme Oyster.The rooms were good sized but the bathroom was tiny. The amenities were typical Marriott branded products. The towels were a little thin and could use replacing.Shopping is all through the quarter or you can walk about two blocks down Canal to the Shops on Canal where you will find Saks and a few other chain stores. Try Wehmeirs on Toulouse for some great exotic leathers. -- alligator; lizard; etc.Overall I would stay here again because I am a Marriott Platinum member. If not for that; however; I might look elsewhere.
111983,Mooneydriver,08/01/2008,An embarrassment for the JW Marriott brand This was my second stay in the New Orleans JW Marriott. The first stay was prior to Katrina and I was quite pleased with the hotel. On this second stay; I was disappointed. In my opinion; this is a poorly-managed and worn-out hotel that no longer deserves the upscale JW Marriott brand. The Marriott across from the Conference Center is a better choice at this time.The rooms at the JW are rather small; but that's the norm in NOLA. I had a corner room with a bit more space. The furniture was rather worn out (not distressed to make it look old; but simply frayed and chipped). The TV was old; the picture was fuzzy; and it completely lacked the color red (probably a burned out circuit). Sure; I was not in New Orleans to watch TV; but nevertheless. I had three additional problems with the room (the safe did not work; the light bulb above the shower was burned out; and the shower curtain was dirty). I reported these problems in the morning. The same evening; I returned to my room and surprised to find that the problems were not fixed! I called and talked to the Night Manager; who apologized profusely and promised to send someone right away. They eventually replaced the shower curtain and fixed the safe while I was out for dinner. They never replaced the burned-out light bulb. In general; I found the hotel staff (e.g.; porters) to be inattentive and uninterested in their jobs. For example; they opened doors for customers while continuing to chat with their buddies. No big deal; one would say; but this hotel used to have impeccable service prior to Katrina.The Concierge Lounge is large and elegant; with decent views of the French Quarter. They serve an above-average breakfast.Overall; if you demand top-notch service and accommodations; I recommend waiting until Marriott decides to renovate this hotel (and upgrade its management).
111983,meshia1124,07/07/2008,Better than MOST of the Marriott-owned hotels down there...... I won't make this lengthy.... but I just got back from JW Marriott this past weekend; was in New Orleans for the Essence Music Festival...4th of July wknd; just returned home yesterday..... sun july 6th - anyway; all that aside; I liked this hotel; location cant be beat...u DONT need to drive....cause everything is within walking distance from this hotel - UNLESS u're going to like the Superdome for an event..... then a short; cheap taxi ride...Nice hotel layout; courteous front desk; nice lounging in the lobby areas....bar is on the main floor as well; nice setup in my opinion - my ONLY complaint about this hotel are the walls are PAPER PAPER thin....and for a nice hotel of this caliber; i was surprised more detail wasnt put into the insulation process.... i mean when i say THIN; there was a lady in the room next us; who was on the phone; and it was coming thru so CLEARLY that i thought something was wrong w/our phone and thought a sound was coming through THERE..... I went towards the phone to lean towards; and thats when I realized it was coming from the lady on the OTHER side of the wall! Other than the thin walls; my stay wasnt NEARLY as UNPLEASANT as it was at the Springhill Suites (also by Marriott)..that we also stayed in this same wknd. (Please read my other review on them.)....
111983,joshlufsgirl,07/06/2008,St.Patricks Day in New Orleans Myself; my two friends and my parents headed down to new orleans for the St.Patricks day holiday. I am a Marriott rewards member; and travel agent-and often travel to Marriott branded properties. I'm also a frequent traveller to New Orleans; and have gotten very accustomed to the different hotels down there. I was very excited to be staying at the JW after staying at Renaissance Arts and loving it (and knowing the JW to be considered a higher calibre of class); however I was displeased upon arrival. The front desk staff was a bit scattered; there was a large conference there; however; it was only my group and another lone single woman in line to check in. Since I checked availability both earlier that morning; (and from my laptop in the room just a little bit later) I knew there were suites available; however; they repeatedly told me that could not upgrade (even when I offered to PAY for the upgrade) because there was no availability. The room: Was tiiiiiiiiiiiiiiiiiiiny. Really small. We felt pretty crammed in there (three ladies). The bathroom was nicely appointed; but some of the tiles in the bathroom wereOverall we weren't pleased that we paid almost twice as much (then the renaissance) for a smaller room with staff that were less accomodating.
111983,mdcawa,07/03/2008,Top Non-Boutique Hotel I've stayed in some of NO's boutique hotels. I respect those looking for a quaint NO hotel for that authentic experience; but I generally prefer more modern digs. So if you're looking for modern; this hotel is right at the top.Good: nice-sized rooms; great showers w/full compliment of shampoo/conditioner/shower gel/soap/mouthwash (didn't recognize the brand; but I'd buy these products at home); UNBELIEVABLY comfortable beds; good service (easy check-in/out and very good concierge); fast elevators; good in-room coffee selection; in-room safe (very convenient); two really nice robes; free fridge/microwave available upon request; very nice concierge lounge with breakfast (b'fast served at Shula's Steakhouse on weekends--even better; IMO) and hors d'ouvres; decent views; friendly staff; fresh fruit available at front desk; nice workout facility (outdoor pool--didn't use); and VERY convenient location.Bad: I'd give 5 stars if not for the pricey internet charge (how is this free at most Hampton Inns; for example; but not at a JW Marriott?); the fussy A/C (it was perfect during the day; but no matter how low we turned it down at night; we woke up a bit warm and had to do the old 3AM adjustment--all this while the hallways were like meat lockers 24/7); and the moderately thin walls (this is a very minor criticism--Hotel Monteleone was much; much worse; I realize it's NO; so noise is expected; but you can hear quite a bit in adjacent rooms; admittedly this is usually more the neighbor's fault than the hotel's).All criticisms are minor and are overshadowed by the positives. If you want to stay in a BB or historic NO hotel; this won't do it for you; but if you want the modern conveniences; I'd recommend it.
111983,KKAustin,06/27/2008,Nice JW; but could use some upgrades Although my overall stay at this hotel was pleasant; it wasn't without it's problems. The first room was clean; but there was a noisy air conditioner that kept us up most of the night. We asked to be moved and we were promptly given a new room. The next room was fine; except this one had a very strange smell in it. I think it was a cleaner. It was too over powering and we moved once again.The manager ended up giving us Rewards points for our stay for the trouble and also upgraded us to the club level. This was nice; but it closes early on Friday! Overall; I'm not sure I'd stay here again if I came to New Orleans. I might try another Marriott property or even another hotel.
111983,dreamtripz,06/25/2008,Best Price; Location; and Service This hotel was tops in price; location; and service. It's walking distance to all the major attractions and great restaurants; and across the street from the street cars that can take you everywhere. The accomodations were clean; extremely comfortable; and reasonably priced. Everyone we encountered at the hotel was courteous and eager to be of service.
111983,alyson003,06/15/2008,Friendly staff; close to the quarter; room a bit noisy The hotel staff was super nice; bed was very comfortable with overzized pillows...We stayed on the 23rd floor and while the view wasn't spectacular it was one viewpoint of the city I have never seen before so I found it interesting. Super close to Bourbon and not far from Saks and Riverwalk Mall (which many stores have yet to open since katrina so not really worth the walk) We ordered in breakfast one morning and and it was excellent (salmon; cajun; potatoes; eggs def worth the price) The only problem was the ac made a bit of racket and walls were thin. The front desk does offer fans to help drown outside noises. Overall good experience. Oh and Internet was not free; which is irritating.
111983,SarahtheCritical,06/11/2008,Luxery + Great Location I can be very critical of hotels; but my 5-day stay at the JW Marriott was awesome! The gym was fantastic; with free towels; bottled water; fruit; and plenty of cardio and other equipment.The beds were so much better than at home and the room didn't have that stinky hotel smell of cheap cleanser.The restaurant downstairs attached to the hotel was (expectedly) pricey for breakfast; but I ate there a few times and found the food and service to be good. Unfortunately; I did have to pay about $14 for wheat toast; 2 eggs with ketchup; and coffee. I took some extra snacks from the buffet for later. There is a Starbucks across the street; where we went to get some work done on the very cozy armchairs.
111983,OhioWinemaker,06/10/2008,Real nice Great location; 2 free bottled waters left in room; free mini fridge and micro but only if you ask-they will brought to your room. $15 for internet and local and long calls per day;so go across the street to the other marriot; internet is its free there. Food ok and expensive. Eat at red fish grill on Bourbon; its great but eat breakfast on Decatur and Iberville on the corner; their will be a guy on the corner to welcome you-they have a 7:30-? $9.99buffet or ala carta
111983,naflatem,05/28/2008,Very nice hotel just across the street from the Quarter This is an upscale Marriott and I will definitely stay here again. Right on Canal St. across from the French Quarter so very convenient to the streetcar lines and walking distance to all the hot spots. The beds were extremely comfy and the room was clean and fresh. I had 2 friends with me and we had a room with 2 double beds. The staff was sooooooo great and handled all our requests promptly. The elevator is lightning fast so you get in and out in a snap. No problems at all. I would recommend this hotel to adults on business or pleasure.TorreyNorth Carolina
111983,Delide,05/17/2008,Great staff but rooms are ordinary Very welcoming and helpful staff; but the room I stayed was getting old and was not clean.
111983,RedSabre,05/06/2008,Good Deal for Last Minute Jazz Fest Travel At the last minute (like the day before traveling) I gave in to the urge to go to Jazz Fest; and while booking plane tickets; Expedia offered up the JW Marriott as a hotel option. Knowing that rooms would be in short supply; I grabbed it and got a decent deal.I'd stayed at this hotel in the 90s when it was a Le Meridien; which had a more austere; subtle elegance. It has since been tarted up with the Marriott signature colors -- which are not bad; per se; but result in a sameness among Marriott properties. But standardization is not all bad; expecially when it comes to the supremely comfortable Marriott bedding.The room in general was comfortable; well-furnished; and of decent size. The bathroom was; however; too small for me and my husband to use at the same time; which made getting ready a challenge. (I understand some rooms have larger bathrooms; or separate vanities; but we didn't have that.). Our room didn't have a view; but we didn't spend much time there anyway. All-in-all; we got an above-average business class hotel.We took advantage of the concierge to buy bus tickets to Jazz Fest. And we ate dinner one night at Shula's; in the hotel lobby. While we typically prefer to eat local; after a long day in the heat and mud at Jazz Fest; we didn't feel much like going out for dinner and waiting a long time for a table -- Shula's was convenient; seated us right away without a reservation; and served up a steak that was a cut above the typical offerings at high-end steakhouses.
111983,bigdog4,04/14/2008,good property; well kept The JW Marriott on Canal St is new; clean ; spacious; and has excellent service. The location on Canal; two blocks away from the French Quarter ensures that you do not have to deal with or listen to the drunken clowns. The new facility ensures spacious room; bath and lobby; with a convenient bar. We used the valet very often; and never waited more than a few minutes for the car.
111983,tattooedbears,04/04/2008,Great Hotel Very nice hotel; great location and wonderful staff. The beds are to rave about; with 8 pillows on them; I had a very good sleep. This hotel was honestly close to everything. The room was always clean; the air works great; as stated before everything is provided for you ...iorn; robes; shampoo; conditioner; lotion; coffee; water; had something not been in the room that you needed all you had to do was ask and not 5 min later you have in hand whatever it was you asked for.I do also have to rave about Steven Petty ( hope I have the name right) talk about customer service; this is the go to man if you need anything he was AWESOME. Thanks for all your help from the 4 Canadian girls down for the weekend.I can't wait to go back to New Orleans and this is the hotel of choice forsure!
111983,InQueens26,04/02/2008,Nice Location Supplies
111983,dolmatt,04/02/2008,Great service at the JW We just got back from our stay at the JW Marriott in New Orleans and LOVED it!! It was a luxury hotel in a great location. If you're looking for a more French Quarter looking hotel; this isn't it; it's a typical luxury high-rise hotel; located on Canal st; right near Royal..easy walk to everything-very convenient. As for the rooms; they were very clean and had amazing beds! The room comes with everything you'd need (iron; hair dryer; robes; even complimentary bottled water) you could even request a mini fridge at no charge. The staff at the hotel were amazing; so friendly and accommodating. We ordered room service a few late nights and were amazed at how good the food was and how great the prices were. The only problem we had with the hotel was that there was a problem with paying our room service charge...we wanted to pay cash; but some attendants wouldn't take it; and some would..so we paid it upon check out and explained our issue to the general manager and he took care of the problem...he definitely knows how to treat people...we were very impressed with his customer service skills.Overall; I loved the hotel and would definitely stay again.
111983,holaysaludos,03/27/2008,The hotel is nice; but could use improvements I stayed at the Marriott for 3 days for a business meeting. Pluses: great location; comfortable beds; nice staff at the front desk; nice bell-staffMinuses: Terrible soundproofing in the rooms; overdone deodorizer in the rooms; poor temperature control for the rooms
111983,Gussy,03/22/2008,Great Location Stayed two weekend nights in March with husband. He wanted to stay at Marriott across the street but it was booked. Said that it had a better view but without a balcony I'm not concerned about a view. JW did give us a corner room so hubby got his view. The hotel/room was very clean. The beds were very comfortable and had lots of pillows. Was very pleased with the room. Did make it to the work out room on 8th floor.Hotel is in walking distance of French Quarter. Enjoyed a great meal at Ct of 2 Sisters. Was around $75pp including wine/tip. Veal Oscar and bread pudding were awesome. I've had better Cesar salads. Next night went to Acme O. House and had to wait in line. I thought that place was very overrated. Stopped by several bars and really liked the Carousel. It was spring break so Pat O'Brian鈥檚 and others were very packed/noisy. Got free passes for continental breakfast each morning. It was OK but I would not pay $33.00 for 2. There is a McDonald's close by.Would definitely stay again.
111983,ccelestej,03/17/2008,Wonderful!!!!! I just got home from the JW Marriott in New Orleans today and I'm already missing the hotel. The hotel is located in a great location and is convenient to EVERYTHING. The staff is friendly and welcoming. They will work to accomodate your needs. The rooms are excellent. You have your own thermostat and the beds are extremely comfortable. And they aren't the usual ugly hotel sheets and blankets. The room was very clean and housekeeping was awesome. I never once ran out of towels and the sheets were always clean and changed every day. They left PLENTY of shampoo and conditioner. You get two complimentary bottles of water every day so you do not need to buy the bottle of Evian they offer. You also get the paper. I had a great view and I did not ask for a room with a view. The room was large in size and the bathroom was a nice size as well. The water was always hot. I was very impressed and I will definately be back. I've stayed in Luxury Suites and have to say it did not compare to a regular room at the JW Marriott. I never ordered room service due to so many resteraunts in NO but my neighbors ALWAYS did; noon and night so I am assuming the food was good. I know the prices were very reasonable. I never once had a problem with loud neighbors. I wouldn't have known I had neighbors if it wouldn't be for the empty room service tray in front of the door when I would be leaving or coming in at night. You couldn't choose a better hotel!
111983,October08Bride,03/08/2008,Good Location My Room
111983,jwdatty,03/01/2008,great hotel and staff I stay at the jw several times a year for both business and personal trips. the reviewer who complained about the elevators must be mistaken. the hotel has four elevators with access to any floor on each. the rooms have always been clean even just a months after katrina.the front desk and concierge are helpful; in particular; isabelle who is great in assisting withe reservations and/or tickets.debra at the lobby bar is the best ever; always helpful; friendly and makes you feel welcome.
111983,we3kingsKentucky,03/01/2008,Great Location; Great Staff We stayed a week at the JW. Perfect location- walked to restaurants; aquarium; casino. Staff was wonderful-especially Gwendalyn. Room was good size; free washer/dryer on 8th floor; housekeeping and turndown were great. Hotel was busy; but still able to offer personal service.
111983,atpatt,02/25/2008,Great hotel; friendly staff; great beds! We were only at the hotel for a night;but found it to be clean; well-appointed; and comfortable. The staff was friendly and helpful; which is something we are very used to in New Orleans. We ordered room service from the all night menu and the staff was very accommodating in preparing a couple of things for us that were not on the limited late night menu. We look forward to staying at the JW Marriott in the future; hopefully for more than 1 night!
111983,foreyes21,02/23/2008,great hotel My husband and I spent 4 nites at the JW Marriott for NBA All-Star weekend. We had a corner room on the 28th floor with a great view of the city. The location of the hotel is perfect for seeing all of the sights of New Orleans. The room was small but well laid out and the bed was very comfortable. The buffet breakfast at Shula's was great except for the very rude chef at the omelette/waffle station. I would definitely stay here again.
111983,betsy7060,02/18/2008,Wonderful Stay Stayed here from 2/14-2/17 during the NBA All-Star Weekend. Hotel is located on Canal street about one block from Bourbon street. Service was great with the exception of the valet not hailing a cab for us and suggesting we walk to another street to catch a cab. Hotel is within walking distance to the casino. Room was large and we had a view of Canal street. Will definitely return to this hotel.
111983,MonkeyFoot,02/08/2008,Satisfied My husband I I spent three nights at the JW this past weekend. The hotel is very convenient to the French Quarter. We also had excellent service by the staff. Room service and check-in were all prompt and efficient. Our only problem was associated with being there during Mardi Gras parades. This made it difficult to get back across the street to get to the French Quarter. The room was clean although small. We had a room with a king size bed which was quite comfortable. I would definitely keep this hotel in mind again when going to N.O.
111983,ECL,01/26/2008,Mixed things about this place -- GOOD and BAD This is a great location and the hotel has a great; friendly staff and is good for a large company meeting. However; parts of the hotel are run down and some of the rooms are shocklingly dirty and in need of remodeling. My room had mildew in the shower area; and inconsistent cleaning. After the first day; my room waste basket was removed and never replaced during the 4 days I stayed there. But; for all the meetings and company events we had; the arrangements were always done right with a very friendly and efficient staff. The hotel system elevators are weird -- you have to press in which floor you want; and the computer system assigns you to a specific elevator which goes to the specific floor. This works if there are only a few people using the elevator at the time you are using it but during a big company meeting; when many of us are on break using the elevator; the system gets swamped and sometimes people never get to the floor they want.
111983,TRAVELLOVER96,12/06/2007,go for the beds This hotel is wonderful classy. But; you don't need to be snooty to stay here. The beds are out of this world comfy. The duvets are fantastic. The hotel is conveniently located with a 5 minute walk to bourbon street and the rest of the french quarter without the high price of convenience. We did not eat at the restaurant in this hotel as New Orleans has so many great eateries for cheap cheap cheap! Enjoy its a classy hotel in the middle of a beautiful city!
111983,mariansmoreau,11/26/2007,Good value! Kingsizebett
111983,artfam,11/12/2007,Weekend Getaway Nice getaway. Went for Labor Day Weekend. We were looking for a hotel that was close to Bourbon Street. JW was very close. Please request a corner room as you will have a lot of space. The staff was very friendly. The concierge gave us great advice on places to eat and go around the area. The room was nice. Didn't see anything out of sorts. Comfortable bed; nice set up. I would say that the room is average; but the ambiance in the hotel makes up for it.The hotel was about 3/4 full. All of the staff was wonderful.Went to Shula's for breakfast and dinner. Bring your wallet when it comes to Shula's. Dinner is a bit pricey; but is definitely worth it. You will receive great service. It was truly a memorable trip for me and my husband.Take a look at our pictures of NOLA and the JW on our flickr account!www.flickr.com/artfam
111983,dctwin,10/22/2007,Nice hotel I stayed here for two months and for the most part it was good. The service was great and the rooms are average. My bathroom was tiny though so try and get a corner room if possible b.c its bigger. I did not like that the walls were so thin though. I heard everything .. and I do mean everything.. from my neighbors. From fighting to even just conversations ( the guests next to me had serious relationship problems) and I could hear laughing from people upstairs so it was hard to sleep at many times. Being so close to the french quarter also brought lots of drunks around the hotel and strange people . Also I heard that there were small roaches on one of the floors but luckily I was on the 29th floor so luckily I didnt see anything. ITs a huge hotel with a small pool and a good gym.
111983,Pir8guy,10/18/2007,In the minority: Not overly impressed. I stayed here last week for a convention. The lobby is impressive; and the bellmen and valets were extremely nice. The location is great; easy walk to the quarter. I have to say; however; I was completely underwhelmed with the room. I had stayed in a Hilton Garden the week before; and the room was much nicer. The room was very bland; the chairs uncomfortable; the TV your standard Motel 6 26 inch Phillips; the shower rod was loose and the coffee machine quit working on the second day. It was not indicated to me upon check in (I realized later) whether; as a Silver menber; I had any access to an executive area (is there even one?). Also; the wireless connectivity was so weak as to be useless. Ethernet was available.Everything else was ok. I just got sick of my co-workers telling me how cool the W and the International House were.
111983,mcadoo,09/18/2007,Excellent stay at the JW We stayed at the JW on Sept 14 thru the 17 and had a wonderful stay. The accommodations were fantastic with room size being average; bedding is the best we've been on and our views were amazing (it appeared most higher rooms would have a great view with the way the hotel is set up). Room service was some of the best we've had and certainly the hottest food we've ever recieved from room service. The location of the hotel is 2 blocks from Bourbon Street on the opposite side of Canal; so walking to the French Quarter is a breeze; regardless of Bourbon St. or Decatur. Also a short distance to Harrah's. Service was exactly what you'd expect from this type of hotel; nothing short of the best. This was our second trip in as many years to the Crescent City and we loved it so much better this time. Our favorite night stop is the Famous Door which features live music (rock and roll) with a crowd that is not too old; or too young. We found two great local places to eat this trip. Coop's is just across from Margaritaville and some great local eats including the usual suspects plus pasta and great crab claws. The red beans and rice is great as is the gumbo; the jumbalya has rabbit and sauage and is great as well. Didn't have anything that didn't get eaten. Also; a little further on the far side of the French Quarter from where we stayed was a place called Port of Call. We all had the filet; but the burgers looked just a good. They only serve baked potaoes which are fantastic; and salads with a great blue cheese dressing! Be prepared to wait at this place; as lots of locals frequent; especially on the weekends. Some places we heard of from many locals; but did not get to; were Jaques Imos (sp?) and Tujagues. the first is a ways away and has a music place next door called the Maple? The latter is only a couple block from Coops on the same street (823 Decatur). We will definately try both of these next time. The two places we ate at are very casual. At Coops you may look inside and turn away; which we almost did; but venturing inside was one of the highlights of the trip. Also Port of Call is nothing fancy to look at; as the 5 other people thought I was crazy to make them walk all that way once they saw the outside. Funny; no one complained on the way back! One final comment on the JW-The pool is a decent size and located on the roof on the 8th floor; but the seating is very limited. Sunday and Monday was not too crowded; but Saturday found many poeple wanting to enjoy the beautiful weather; but not being able to get a seat. If visiting the pool is your thing; get your seats early. Please feel free to contact me with any questions regarding our stay.
111983,bigguyinpasadena,09/05/2007,One of the best Marriotts I have ever stayed at! From check in to checkout the staff were wonderful!As a Marriott Rewards Gold member both I and my travel companion were upgraded to gorgeous corner rooms with a lot of space and great viewsThe room was spotless and the housekeeping staff did a fantastic job to keep it in that condition.Concierge lounge on the 27th floor puts out a great spread for breakfast;dinner;and dessert/coffee-I have never had such a wonderful cocktail/dinner spread-it really was a full meal.The breakfast buffet downstairs in Shulas is first rate also.I had a great stay and look forward to my next visit.
111983,cruisermeg,07/24/2007,Great choice in NOLa-excellent service The JW Marriott New Orleans is located across Canal Street from the New Orleans Marriott; with a drive-up entrance around the corner on Common Street. I was originally planning to spend two nights here; but wound up moving from the Marriott a day early due to sub-par service and renovations which were not disclosed prior to arrival. There was no problem in arriving a day early as occupancy rates are running about 15% for hotels in the area (at least the Marriott-branded properties.)The rooms portion of the hotel is 30 floors high and is sort of an X shape. My room was a deluxe corner king on the 29th floor with a view of the river (between several other hotels!) The room was not overly large; and was somewhat pie-shaped. To the right of the door was a dresser with several drawers and what was a mini bar. It had nothing in it; but it was locked so I was unable to use it to keep anything cold. I guess I could have asked to use it; or for a fridge; but I decided it wasn't necessary. Next was a closet with a safe inside. Also; a nice fluffy robe; an iron and board; and a couple satin hangers in addition to the normal wood hangers. Opposite the closet was a counter that was about 8-10 inches wide and maybe 5-6 feet long. Not sure why it was there; but I found it a good place to keep extra beverages and stuff. Next came the sink; followed by the tub/toilet in a separate; small room. Nice thick towels and nirvae toiletries in pleasant scents.The room had a king sized bed; a nightstand; desk; TV atop another small dresser; a desk and chair (nice and padded; not the usual office type) and an armchair with an ottoman and glass coffee table. Windows are not floor to ceiling but are big enough (and on part of two walls) that you can see out of them from the chair or the bed.The hotel is a bit noisy. I heard some street noise though not as much as at the regular Marriott. However; I did hear noise from above and next door. Also; on two nights I was awakened from a sound sleep in the middle of the night by noisy kids or young adults. I was not the only one who complained I later discovered. The concierge lounge was closed for the weekend. Actually; it would remain closed until the 4th of July when the crowds were due to pick up for the Essence festival. I was given coupons for a continental breakfast buffet in Shula's as well as a $15 discount to be used in either room service or Shula's for dinner on Sunday (when the lounge would normally be open for hors d' oeuvres).The Continental buffet had lots of fresh fruits; nice pastries and cereals; plus some meats and bagels and lox with all the fixings. However; for just $2 more; you could get the entire; hot buffet. Considering the retail price is $16.95 and the Continental buffet is $11.95; you can't beat it! The omelet one day was great; but the waffles on another occasion were a bit too sour and took very long. It was early and the mix wasn't ready; then the waffle maker wasn't hot. Again; others also mentioned the sour taste of the waffles. The server did; however; keep me apprised of the situation several times.Shula's is a chain of steakhouses named for the famed coach. Prices are listed (on the lunch/dinner menus) as market price which generally means to me that I need to win the lottery! Prime rib was $32.95 and was a 32 ounce hunk of meat. I went at about 5 PM so I was able to order the prime rib sandwich off the menu for $15.00. Tasty; but it could have been hotter. I must say though; every single staffer in the place-bartenders; servers; managers; hosts were so pleasant that I told the manager when I grabbed a quick snack upon checkout. My room also had a partial view of the outdoor pool which is on the 8th floor. The Marriott was sending its guests over to use it since theirs is closed. I didn't check out the pool but the people in it seemed to be having fun.The hotel is very clean-I noticed nothing broken or dirty and I always look for this stuff! Actually; I usually don't have to look for problems in a room-they find me! I really have nothing bad to say about the JW Marriott. I wish all other Marriott-branded hotels were run this well.As I had an early flight; I booked on line with the N.O. Airport Express shuttle. It's $13 and they pick you up right at your hotel. My shuttle arrived 10 minutes early and he made one other stop. There was one person already in the shuttle when I got on. We were due to get to the airport at 8:10 but we arrived well before that. The driver was nice and I would suggest this service to anyone needing such transportation. I found them by googleing N.O. Airport transportation but I think there is also a link on the NOLa airport website.For those flying Southwest out of New Orleans; many of the food places were not open. Not sure if this is due to the holiday; post-Katrina stuff or what; but be advised that there isn't much to eat in the terminal. That of course; is subject to change; but I had trouble even getting a cup of coffee.While I most likely won't return to NOLa in the foreseeable future; I would select the JW without hesitation. This is the way Marriotts should be run!
111983,mrsnuts,07/20/2007,Great Location and Service; Could use a few improvements If you plan to spend time in the French Quarter; this location is great. Close to Bourbon Street and to Harrah's. The service was great; and the room service and restaurant fantastic. Even free bottles of water -- you rarely see that! Our biggest complaint was the lack of mini bar. You'd think at a place close to Bourbon you'd make a fair amount of money with one. Regardless; we brought some of our own beverages. The rooms did have a fridge; unfortunately they were locked and out of use. That really bothered us. Other than that; we got a corner room which was quite roomy and had a nice view. On the first level there are no shops -- not even a gift shop -- just empty retail space. Hope that in time this can be filled.
111983,dtwtravelers,07/20/2007,Nice hotel...close to quarter This was a pretty nice hotel. It is across the street from the quarter; but not in the quarter. This can be good or bad depending on how much action/culture you are looking to absorb. The rooms and the staff were nice; however; there seemed to be a problem with the hot water in the rooms. Awesome excercise facility and great rooftop swimming pool. I liked this hotel; but I would probably stay in the quarter next time.
111983,polarbearfin,06/17/2007,Outstanding Hall
111983,BigdawgChicago,06/16/2007,Excellent staff Stayed for one night for business. Room was very clean and quiet; bed and pillows very comfortable. The staff including bellman; doorman; check-in clerk and room service personnel were the epitome of how excellent hotel staff should be trained-they were very friendly and extremely accomodating; amongst the best I've ever seen. Room service food was very good and breakfast buffet in Shula's was good; but not as good as the breakfast buffets at most Marriott hotels. The bottom line-you won't go wrong to stay here.
111983,KateRoanokeVA,06/05/2007,Wonderful experience! Would highly recommend this hotel - thanks to another reviewer; we requested a corner room and the view was marvelous; especially at night. The bed was comfortable; lots of pillows(some feather); high-end linens. Room had comfortable seating; small refrigerator; nice amount of closet space. Staff was very friendly and accomodating - gave great recommendations for where to eat! Perfect location - walking distance to French Quarter; the river; aquarium; restaurants. Still waiting to hear if we'll earn Marriott rewards points since we reserved and paid through Priceline.
111983,MayfieldCats,05/24/2007,Very nice hotel; great location! We stayed at the JW Marriott after leaving another hotel nearby due to poor service. We had a beautiful corner room. The bed was the most comfortable I've been in. The toilet/tub is seperate from the sink/vanity area; which I prefer. Refrigerator in the room. Nice pool with padded lounge chairs. If you want to tan there is a limited amount of time due to large buildings around. The pool is on the 8th floor. The location is awesome. You are facing Common Street and Canal Street. Canal street is very populated and you will feel safe there. Common St. isn't as busy and has a lot of vacant buildings. The only issue I had; and it wasn't a big deal: The housekeeping staff were rather loud; woke me up the one morning I was trying to sleep in a littel later. Staff was always very courteous and helpful. Note: Taxi to and from airport is $29 each way. Taxi to Garden District will run about $7.
111983,stlfan,04/28/2007,Great Stay at the JW Marriott The JW Marriott Hotel on Canal Street was wonderful. We spent Easter weekend there and what can I say except location; location; location. The city was very active and the areas for tourists were not impacted by the hurricane. It was an easy walk to the French Quarter. We enjoyed the nice; oversized guest room which was updated recently. The staff was very accommodating and Shula's restaurant was also top notch! It is great to see the city so active. We will be back to the JW.
111983,WIRobert,04/26/2007,good location Stayed two nights at the JW Marriott. Location is fine- across Canal St. from the French Quarter; two blocks from the casino; and walking distance from the CBD and Warehouse District. Entrance is on Common St; a block south of Canal; and was hard to get to because of construction in the area. Parking for our car was expensive; $27 a night plus another $3.51 for tax; and there seemed to be no option other than their valet. The public floors of the JW Marriott are very nice; fashionable; immaculate (and non-smoking; even the lobby bar). Our room was generic; the bathroom small and not special. The beds were comfortable and the room was quiet; even though the hotel was almost full. There were small signs of wear and tear- a cracked sink; small stains on the bathroom ceiling; knicks and scratches on the furniture. Considering price of the room ($151 a night plus $22 tax) and the $30 for parking; we have stayed in nicer hotels for the money.
111983,Jeffslaw,04/19/2007,Becoming Our Big Easy Staple My wife and I spent another April weekend at the JW. Last year we had been washed out of our previous April haunts; the Fairmont and Ritz Carlton; so we tried the JW. Location adjacent to the French Quarter was very convenient without the noise and bustle. While fairly quiet last year because of Katrina; the JW worked out fine so we booked it again. We always come for the French Quarter Festival so I booked well in advance and got a good rate on the Marriott website; but keep checking back periodically as the rates often change and you can often rebook at a lower rate which is what I did and ended up with an even better rate. Hotel this year was more active than last; as was the City in general; Canal Street starting to look more like it had pre-Katrina but still with much work to be done. Art museum re-opened which I recommend; especially on a rainy afternoon. Stayed in a nice corner room; as we had last year; quiet and spacious though the bathroom is small but the outside vanity with sink makes that a non-issue. Room was in good order and the bed most comfortable as it was last year. Our request for bathrobes was promptly filled. While the price for internet and unlimited calls spiked up two bucks from last year; a small annoyance; it is a wired service which is faster than wireless so at least their is some bang for a buck grudgingly paid. Hotel is well maintained with a pretty decent exercise room containing five tread mills and several elliptical machines among other equipment; as well as a small outdoor pool. While last year we found our included breakfast to be pretty good; we did not eat in the hotel this year although I noted that the Shula's steak house adjoining the hotel now serves lunch and breakfast. Staff was most pleasant and efficient. We found the JW to be a good value in an above average property. As we will be returning to NOLA next April; I will begin checking the web site to see when it will let me book my next visit to the JW.
111983,entrad,04/09/2007,Perfectly fine On a whim; booked a 2 night trip to New Orleans over Easter vacation. Generally stay in French Quarter; most recently at W; but they were heavily booked and said that getting adjoining rooms (travelling with kids) unlikely to happen. So; we booked the JW Marriot because we got a good rate; hotel not too full; and had stayed there previously when it was the Meridien.Hotel was fine - rooms generic but pretty well maintained. Beds and linens quite comfortable. Bathrooms small. Concierge about average.The location is good - Canal across from Royal. What you lose in booking this hotel is any feeling of being in New Orleans. At W; at least you are in French Quarter and in a small hotel with typical Quarter courtyard. We have also stayed at Soniat house - very charming and real Quarter architecture.What you gain is a solid; reliable; geographically convenient place to stay for a good price. Hopefully in NOLA you are not hanging out in your hotel room anyway.By the way; major difference to us from pre-Katrina days was the number of closed storefronts. The Quarter certainly does not feel decrepit or dangerous.
111983,MemphisWinelover,04/06/2007,Good stay but very pricey I stayed at the JW March 15-18 for the NCAA tournament. This is normally the team hotel for my University when we travel to NOLA as we are down there alot because of Tulane being in our conference. However; for this weekend it was Florida's team hotel.Check-in was easy as we got in late on that Thursday night. Bell staff was very helpful. Rooms were spacious though the bathrooms are a little on the small side.It is very convenient to the French Quarter.The only problem I have is that they seem to nickel and dime you for everything. The room is already pricey but then you have to tip everyone who brings you everything. And then they want to charge you for each additional person over 2 people when the room will hold 4 people easy. They want to charge $15 for 7 minutes of internet. I don't get it. How do chain hotels like Holiday Inn Express provide it for free and this expensive hotel charges for it?Other than that; it is a very nice hotel and the staff is very helpful. Great location.
111983,GuamIslander,04/02/2007,Great bed! Stayed here during a realtor convention in November 2006. The room was very comfortable; great bed! Didn't spend too much time in it as there was too much to do on Bourbon Street! Despite the aftermath from Hurricane Katrina; the hotel was in great shape the staff attentive. The location was convenient for walking to the French Quarter and all the tourist spots. The cable car runs right in front along Canal Street but it wasn't operating at the time; but I'm sure this would have been another added convenience of the location of the hotel.
111983,myoclonicjerk,02/23/2007,Mardi Gras 2007 We had a great time at JW Marriot. The room was large; very clean and with oh-so comfortable beds! The location was perfect - right on the parade route. The staff was friendly and effiecient despite it being the busiest week-end; and the concierge was one of the most helpful I have encountered. We had two small problems; 1) the safe was out of batteries upon arrival - they fixed it sithin 20 minutes; 2) the room service breakfast was very overpriced and of so-so quality. Aside from that; the stay was exceiptional and I'll definitely be back.
111983,bbhouston,02/08/2007,Great stay at the Marriott We spent 2 nites here in early February 2007. Very comfortable room; attentive staff; great location across Canal St. from the French Quarter; easy walk to FQ and casino. Our room had a great view of the Quarter. Didn't eat there; but looks like a nice Shula's steak place in the lobby. Mother's restaurant for downhome breakfast is 5 minute walk. Would certainly return here!
111983,boilerhawkjr,02/06/2007,Excellent property Excellent property; extremely friendly staff and maid service was top notch. Anything we needed or desired; the staff made sure they either found it for us or told us how to obtain it. Rooms were very clean and an overabundance of extras were available to us. Don't pass up eating at Don Shula's excellent food and very convenient.
111983,caroltravels,02/05/2007,Gracious Oasis This was our first visit back to this historic city since the devastating Katrina hit one of our favorite cities in the world. We had heard horror stories about the housekeeping and services in many establishments throughout New Orleans and experienced none of it during our 3-night stay at this property. Both public areas and guest rooms were spotlessly clean; staff was kind; courteous; and efficient; and the room was beautiful. Our only complaint was with the room's lighting. The recessed can light bulb in the entry hall had been replaced with a simple 60-watt light bulb and one of the nightstand lamps was missing an on/off switch. Those minor glitches aside; everything else was perfect. I would highly recommend a visit to New Orleans and a stay at the JW Marriott.
111983,swellgirl,01/28/2007,Consistent; nice bar We have a corporate rate at the JW Marriott and I look forward to staying there again.The bar is very cute and doesn't feel too much like a hotel bar.The beds are comfortable and the rooms are nice.Absolutely NO issues.The gym is slightly larger than a normal Marriott gym (about 2 guest rooms large rather than 1)
111983,Shannon9500,01/26/2007,Enjoyed the Marriott I stayed at the JW Marriottt on Canal Street with my mom and sister in January.The hotel is perfectly situated next to the French Quarter; so it was great to be able to simply walk everywhere without getting a cab. It is very clean; the staff was quite friendly and accomodating...for example; our checkout time was extended and we were given a place to store our bags prior to leaving for the airport. The room decor is in New Orleans style with bright colors and the bathrooms have obviously been updated. I would most definitely stay at this hotel again.
111983,KateTraveler,12/17/2006,Lovely hotel in great location I spent six nights (Dec 9 through 14; 2006) at the JW Marriott in New Orleans. I was attending a weeklong training at the Marriot across the street; but chose the JW because it received a higher rating from tripadvisor. The other Marriot was nice; but was super busy with the training; and I am glad I selected the JW. It seemed a little fancier; though I am certainly not fancy myself! The room was lovely; the bed was heavenly and the staff was always available and helpful. The room was also very quiet. When I go to New Orleans again; I will likely stay at this hotel.
111983,jvshaw,12/14/2006,Loved it! This is the first chain hotel i have had the luxury of staying in (was traveling for work) that had TWO feather comforters one of which was inside a in a soft delicious duvet cover!! There were masses of pillows and it was absolutely the most comfortable bed ever. why can't all hotels dispense with the ubiquitous thread bare blanket and tacky polyester bed cover????????The bathroom was lovely; tub was large and the shampoo and lotion etc was good quality. also incredibly convenient location to explore the French quarter.
111983,TrvlDva,12/13/2006,Wonderful hotel! Front of hotel on Canal Street
111983,tigerlily1,10/30/2006,Loved the JW We recently stayed a week here Oct 13-19 and had a wonderful time. We were here for an anniversary and a birthday. The location is excellent and the beds are heavenly! Because there are so many restaurants to try we only ate breakfast in the hotel; the restaurant Shulas was very attractive and breakfast was quite good.
111983,Black2001GT,10/07/2006,The JW Marriott is Back! The JW is back in all of her charm. This is a very old hotel but she shows her age well. The rooms are refurbished and the beds are very comfortable. The Bathrooms are a bit small. We had a wonderful view of the river from our 36th floor room. By using discount code I24; I received a rate of $99.00 per night; including a lavish breakfast buffet for 2.The JW is in a great location; at the foot of Canal Street. Harrah鈥檚 Casino; the ferry and the French Quarter are all within walking distance. My best friend and I were fortunate enough too had planned a visit to New Orleans at the same time and I had tickets to the Monday Night Saints vs Falcons football game so we decided to make a mini vacation out of the entire weekend. Even though we are New Orleans natives we wanted to stay downtown and take in the city like tourists. During the day we visited our family and spent allot of time in the casino and the French Quarter during the night.The Staff were all great as we were not the most accommodating guest. We stayed out pretty late and usually woke up in just enough time to partake in the delicious breakfast buffet; on 2 occasions; we slept right through breakfast. The concierge was knowledgeable when it came to recommending places to grab a late night bite. The exercise room has free weights; treadmills and elliptical machines. The elliptical machines and treadmills have flat screen TV鈥檚 on them so you could watch the news during your workout. There are also complementary headphones as you enter the exercise room.There are residential parts of the city that are still decimated and the New Orleans economy could really use a boost right now. Take some time during your vacation and visit New Orleans. Downtown; the CBD; the Garden District and the French Quarters are pretty much the same as they were pre-Katrina. Don鈥檛 let the media give you the wrong impression of the state of this great city.
111983,joeGov,07/06/2006,Ok stay I am a federal employee and had to find a per diem rate and JW had a rate of $103. Pluses: Good location on canal st. with bourbon st. just across the street.Good maid services. Nice bed. Fast elevator. Landry鈥檚 good food; right price. Good weight room; pool small and no view.Minuses:If you are a smoker you鈥檙e placed on the 30th floor.Small bathroom; large shower; bathroom door gets in the way.If your going to the convention center you鈥檒l need a cab ride; it鈥檚 too far to walk you鈥檒l get too sweaty.Suggestions:Empty the mini bar and put your own food and drinks in.Get the internet package and get free phone calls local and LD.
111983,LSUmom,05/23/2006,Great Hotel We stayed here for two nights; May 20-22. I was a little apprehensive; since we have not visited the city since the hurricane and did not know what to expect. The hotel was beautiful and the service impeccable. Possibly the most comfortable bed I have ever slept in. Absolutely no complaints; we will be staying here on all of our trips to NOLA.
111983,ATripAdvisorMember,05/18/2006,Awesome Service The service at this JW Marriott was awesome. It's apparent that they are short staffed after the hurricanes because we saw the same bellman throughout our whole stay at all different times of the day. But he was the most helpful; attentive and friendly service industry individual I have ever met. Our room was very clean and had all necessary amenities. The only problem we experienced was the difficulty in managing the water temperature in the shower. It was a confusing knob.Overall; one of the best hotels I have ever stayed at.
111983,1bob,05/08/2006,Also Uneventful I stayed at this hotel during the Jazz Fest and enjoyed the quiet; refined atmosphere. The staff were polite and everything was in working order. The entrance to the hotel is on Common St; however there's a short passageway that leads to Canal Street so it's convenient to the French Quarter. The bed was very comfortable and adorned with about six decorative pillows in addition to the ones designed for sleeping. All in all; it's a very good place to stay and I will probably return.
111983,ATripAdvisorMember,04/03/2006,Your typical Marriott Lobby looked very nice. It's your basic Marriott--no more; and no less; but the staff was always exceedingly friendly and helpful. Housekeeping left a bit to be desired--some dirty towels left in the room; trash cans not emptied. Also had a few problems with the plumbing--couldn't get cold water from the sink of all things. Worst part about the hotel is its location on Canal Street--some seriously undesireable characters lurking about at all hours of the day.
111983,joninva,03/26/2006,New Orleans is comming back after Katrina I just came back from a two night stay at the JW. The hotel was in perfect shape you would have never know just six months ago that Katrina had been there. My room was very comfortable and clean and everything was in working condition. The only small thing I noticed was they seemed to be short staffed but they always responded to any need you had. If you are going to NO anytime soon I would stay at the JW. When I come back in a few months I will be there again.
111983,ATripAdvisorMember,09/06/2005,Great Hotel This hotel was great; the staff was very helpful and kind; rooms were very clean and have plenty of space.The workout room is almost better than my regular gym. It is very close to the French Quarter which is right across the street;i would recomend this hotel to anyone; and would stay there again
111983,Schradermom,06/18/2005,Good for certain purposes After an exhaustive search and talking to people who've been to NOLA; I settled on this hotel because I was traveling with my 3 kids and wanted something with easy access to the quarter and the riverfront; and something comfortable with a nice pool. The review on here that really made this hotel appeal to me was the one that spoke of this hotel previously being a Le Meridien and having fabulous beds. I love a nice bed in a hotel; and this hotel did not disappoint. The beds are wonderful; and wonderfully made; with a triple sheeted duvet. The hotel just finished a renovation; so everything is clean and new--I wore white socks around the hotel room and they were still white after three days. The things I loved about this hotel:Fabulous bedsFriendly serviceGreat location--across the street from the quarter; just a short walk to the riverfront--easy streetcar access. The things I didn't love:Pool was small and cold; very mildewy smelling workout roomOverall I was happy with this hotel. We were very comfortable; and the service was good. Perhaps the pool was cold because it had been raining; and it continued to rain throughout our stay so we really didn't use it. I liked being able to walk everywhere. The location was great for us. It certainly is a large; convention-type hotel though; so it had a definite corporate feel to it. It didn't have a real New Orleans feel to it; but I didn't really expect it to and for my purposes that was fine. The main reasons I picked this hotel is because of the repeated comments about it being clean and the beds being great; and both were true.
111983,ATripAdvisorMember,06/16/2005,What a great stay We stayed here with a group of friends for a recent New Orleans getaway. What a great hotel!The location is fabulous (just across Canal Street from the French Quarter; and only a few blocks down Canal to the riverfront area). Every staff member we encountered was friendly and went out of their way to be helpful. The rooms are very nicely furnished.The only complaint I can think of is that the bathrooms are a little small; but very typical of downtown business hotels. But all the good aspects of this property far outweigh that one nit-picky detail.
111983,ATripAdvisorMember,05/23/2005,Say No to JW Marriot-New Orleans I've stayed at Marriots before and had top-notch service; but this was one of my worst hotel experience ever. I left a message for the hotel to allow my sister; who would be arriving from San Francisco 3 hours before I would be checking in; to be able to check-in and get access to my prepaid room. The message was never given. She in turn left a message at the front desk to let me know she was in the hotel restaurant waiting for me. The message was never given. I checked-in and got settled in my room. My sister does not have a cell phone in case you're wondering. I decided to go to the restaurant and eat; but wanted to leave a message at the front desk for when she arrived. I was told a paper message would be thrown away and given the impression that a message would be ineffective. Obviously this JW Marriot has inefficiency issues with messages. The list goes on: a rude and discourteous valet; had to call for housekeeping at 3:30 in the afternoon because the room hadn't been cleaned; had to call for toilet paper; short-circuited iron; short-handed bar staff; took 30 minutes to get my car out of valet at check-out. New Orleans was great; but the stay at this JW made the trip a disappointment.
111983,Whoadie,05/19/2005,JW Marriott is Whoa!! During my arrival for the Bayou Classic weekend in November i was looking at the buliding like its small but when i step in we got our keys and headed up to the 12th floor once we step in the room it was awesome the bed the sofa even the bathroom and a nice view of Canal Street/the beginning of Bourbon St the workers were so friendly and the ice manchine was even in a good location! overall the hotel was awesome being that the regular/orginal Marriott was booked up i thought this once was not like the other one but it prove me wrong; i held a party and it turn out nice! Go Grambling! overall its outstanding! its 2 things that may get you! 1 the location its kinda hard to find the place and plus the parking is crazy! 2 is during special events they may give you a wristband but pretty much after 9pm if you bring someone up to your room if she/he dont have a wristband security may give her/he a hard time. It's worth it. The CarterNew Orleans;LA
111983,seagarsmoker,05/19/2005,Never again! While at a conference in NO; stayed at JW Marriott for 5 days this past week. Quick note - had a great time in New Orleans! It has been several years since last visit and that won't happen again.The Good:The staff is mostly topnotch and customer oriented.Location - the hotel is on Canal; which is easy for getting around.Quick check-in and check-out.Room furnishings were nice and room was kept very clean.Housekeeping staff was excellent!Room service was quick; but food was average at best.The Bad:The rooms have paper thin walls. Called front desk several times at 3; 4; 5 am to complain about this as I had no chance to sleep. Heard parties in several rooms just walking down the halls 24/7.You'll hear doors opening (loud clunk noise) and closing all day/night.The concierge was always busy and wait time was 15 - 30 minutes. The Verdict:Would not stay here again for free.Thankfully the Sheraton was a 30 second walk for Starbucks and several better choices are within a couple of blocks here for next visit.
111983,ATripAdvisorMember,05/04/2005,Excellent Hotel I stayed at the JW during a conference I was attending. My husband came with me. We both found the hotel to be excellent. It is only 2 blocks to the French Quarter; very clean and the staff is excellent. The staff goes out of their way to make your stay fun and comfortable. The hotel itself is beautiful and the elevators are quick. We really enjoyed our stay.
111983,ATripAdvisorMember,04/27/2005,Great hotel I can't say more about this place. The room was fantastic; the service was great; and it's extremely close to all French Quarter and riverfront activities.
111983,ATripAdvisorMember,04/02/2005,Great Hotel A very nice hotel; close to the french quarter. The staff is excellent; rooms are great; location is fantastic. I stayed for week on business in Oct. 2004. Very good for business travelers. Crawling distance to Bourbon Street. The trolly is right next to the hotel.
111983,Mich72Florida,03/29/2005,Awesome Place to stay!! Let me just start by saying this is one of the finest hotels in the NO!! The service from the moment you walk in is just WOW!! Ronald our bellman was so helpful and friendly!! We were able to check in 3 hours early and also able to have a late check out. The rooms well they are nice size but let me tell you about the bed OMG!! INCREDIBLE.. I would love to take the bed the pillows and bedding home with me. If you are not sure where to stay in NO LOOK NO FURTHER!!! We will be back.......
111983,Criticaltraveller,03/22/2005,Help Wanted In The Concierge Lounge The Good:The folks who work here are very customer oriented. The hotel is close to the French Quarter yet pretty quiet. The Bad:Heard the elevator and slamming doors at nightThe concierge lounge ran out of food; plates etc. both at breakfast and in the eveningThe concierge lounge needs more staffThe Verdict:Would stay here again but with slightly lowered expectations
111983,ATripAdvisorMember,03/22/2005,Absolutely loved this hotel We just returned from a weekend trip to NO (our first) and this hotel is the perfect location for first-timers. Very close to Bourbon Street; streetcars; Riverwalk; etc. The hotel itself was beautiful; our room was spacious and very comfortable; and the breakfast buffet was expansive and delicious. The staff could not have been more courteous. We'll definitely stay at this hotel again on our next trip.
111983,ATripAdvisorMember,03/18/2005,A Very Pleasant Experience Based on the recommendation of a friend I stayed at the JW Marriott last weekend while visiting the city for the first time with my father. We were treated well from the moment we arrived; as our room was not quite ready and the person at the front desk gave us 2 complimentary drinks at the bar while we waited. The room itself was great. Very spacious; clean and (contrary to what I have read on this site) quiet; with amenities such as a safe to lock up valuables when out of the room and turndown service for the beds. Excellent location as well; only about a 5 minute walk from the Bourbon Street craziness but far enough away to still get a good night's sleep. All in all we had a great experience and I highly recommend this hotel.
111983,ATripAdvisorMember,03/16/2005,JW Marriott was awesome! Can't think of a single negative thing to say! Rooms were immaculate. Down pillows and the most comfortable bed ever. Room service was fast and good... all times of the day/night. Don't remember seeing a pool and didn't use any fitness equipment. Highly recommended! Concierge/bellman were very helpful.
111983,Beachsing,02/11/2005,Wonderful; even during Mardi Gras We truly enjoyed our recent stay at the JW Marriott in New Orleans. We were greeted at the door; our luggage whisked to a cart and check in was a breeze. The room was a lovely corner room; overlooking the Mardi Gras parade route. All the hotels are swamped in New Orleans during Mardi Gras; and the JW never seemed to show a sign of distress. Everything went smoothly - our room service breakfasts were wonderful; the fitness room was terrific and we enjoyed a New Orleans brass band one evening in the bar; until the band and several guests danced out the door in a traditional second line. If this hotel can perform this well at the busiest time of the year; it must be unbelievable during the rest of the year. Fabulous stay!
111983,ATripAdvisorMember,02/03/2005,I never stay anywhere in N.O. but here! My husband traveled to NO nine months out of the year for work for two years and whenever I would come visit him; which was often; we would stay at Le Meridien (we still call it by its old name). The service is impeccable and the hotel itself is beautiful. Breakfast in your room; although not cheap; is wonderful and well worth it. Sometimes; if you book it at the right time; you can get a pretty good deal if you stay in one of the smaller; yet still very luxurious; rooms. The location is great and all the major sites (excpet the Garden District; of course) are within walking distance. As a repeat visitor; I definitely recommend this hotel. Have fun in the Big Easy!
111983,ShirleyTwins,01/20/2005,Impressive Stayed there after a Mississippi paddleboat cruise. Arrived at 8.30am; no problem was shown our room right away. Bell boy arranged a city tour and thereafter remembered our names and always asked if we were ok. Our corner room was more than adequate in size and luxury as one would expect of the JW brand. Hotel was in a good position on Canal Street near to everything that NO has to offer. Nothing was too much trouble as the staff went out of their way to ensure we had a good stay. Would thoroughly recommend this hotel if you dont mind spending that bit extra.
111983,esheier,01/09/2005,New Year's Eve - Spectacular We spent 2 nights at the JW for New Years eve prior to a cruise. The service was spectacular; Breakfast at the restaraunt downstairs was GREAT! Lovely decorations and great spot. It's why I always stay with Marriott - I know what to expect! Highly reccomended. It is just far enough from the wildness of Bourbon street - but close enough to get there withing a 5 minute walk!
111983,MIBS98,12/23/2004,Pretty good but.... The JW Marriott is in a good location not far from the heart of the French Quarter. It is in a location that used to be another hotel but has been renovated. Like most of the JW Marriotts it is clean; modern and offers all the amenities one might expect. We found the service to be friendly and enjoyed our stay. Our only complaint was that the walls were rather thin (we could hear the guy in the room next to us speaking in a normal voice on the phone; etc. and am sure he heard our baby screaming at 3am!). This is likely one of the drawbacks of renovating a much older property versus a brand new build.
111983,ATripAdvisorMember,12/07/2004,A sanctuary amongst inferior hotels After a horrific experience at the LaFayette hotel down the street; my coworker and I went back to the familiar comfort of the Marriott. We were greeted by very friendly doormen and someone came and took our luggage that we had to carry up the street in the rain. In fact; they were so nice that when I tripped over a drain cover that was in the parking lot; the doorman immediately went and got a screwdriver and fastened the cover to the ground! The desk workers were equally friendly and put us in a great room. It may not seem like much; but it's the small things that make a stay incredible; and this one definitely was worthy of the marriott name!
111983,ATripAdvisorMember,12/05/2004,Excellent service-beautiful room We stayed at the Jw Marriott this past summer--the rooms were great--the beds comfortable. We found the staff to be more than accomodating. We had adjoining rooms--one for us and one for our son and friends. Our room overlooked Canal. Easy walking to the French Quarter. Great bed. Great staff.
111983,ATripAdvisorMember,11/23/2004,Great Location; Great Stay. We just returned from a 3-night stay at the JW Marriott; Nov. 17-20; 2004. I would highly recommend it. The Canal St. location is perfect. It is a short walk to the French Quarter and the Riverwalk. The rooms are nice. Bathrooms are small; but fine. Splurge for breakfast at Brennan's on Royal St. It is superb.
111983,pfeier,11/10/2004,a very good choice in New Orleans Newly renovated and very clean. Marble baths and cozy robes. Down comforters on very comfortable beds. All the little extras one would expect from a top hotel.Good Location just outside the Quarter. Staff very friendly.
111983,Rojomich,10/27/2004,Excellent Location. JWMarriott through Priceline was a deal! It is worth (Almost) paying the full price for this excellent location on the edge of the french quarter. Close enough to stroll through but far enough away when the parties begin in earnest! Loved Mr. B's Sunday Jazz brunch but was very dissappointed with KPauls Lousiana Kitchen - overrated - blackened pork chop was way underdone! Cafe du Monde is worth the breakfast experience; also try Cafe au Lait when you want something more substantial .
111983,ATripAdvisorMember,08/23/2004,love the chocolate on the pillow! Definately worth the price!!...bathrobes; chocolates....what a classy place. Renovations with drilling and early am hammering and a closed pool put a damper on things; but the staff was very accomadating. Definately going back next year!! Renovations should be completed.
111983,ATripAdvisorMember,08/21/2004,Lovely Room Lovely room; very attentive staff from front desk to housekeeping to room service. 3 nite stay in mid-July (oh so hot) and truly there simply not enough pool chairs.Yes it looks like the photo of the pool was taken with photographer on his back; but five lounge chairs and six arm chairs isn't enough on a hot Saturday afternoon after touring the city; with no place to sit. Otherwise; room had very comfy beds; lots of towels; room amenities replenished and the room AC works great!!
111983,ATripAdvisorMember,08/18/2004,Fantastic! Everything in the room looked brand new! I was in New Orleans 7/31 until 8/6 and I stayed at the JW Marriott; on the 24th floor; and it looked like all the furnishings inside my room were brand new. Very comfortable king bed with down comforter and down pillows; 25 inch TV; the A/C worked well; good water pressure plus I had a nice view of Canal street and the Mississippi River to the right. The room was always clean; the housekeeping staff friendlyThis was also an excellent location; just blocks away from bourbon street; riverwalk; harrahs casino; and the french market was an 8 to 10 minute walk. One evening we walked to Macy's and that took about 15 minutes. I found the front desk staff to be very friendly; right from the time I checked in to when I asked for information and directions; extra water; and to when I waited for the airport shuttle to pick me up. I also asked for a late check out; 1:30 pm; and they said no problem. I ended up on the elevators with other staff at various times and they were always friendly. I also liked the free bottled water.. nice touch because it was very hot that week and I took water with me every day. I had friends staying in the Sheraton a few buildings down; and my room was nicer or as nice as their room; and I paid a rate of $103.00 per night. The only negative was the very small pool; and a previous poster was correct; I only counted 5 lounge chairs around the pool as well; very shocking for such a nice hotel to have such a small pool. .. but I will say; I only counted 1 or 2 people in the pool at one time when I looked; it was never crowded out there. Nice workout room; and I was able to swim at the pools at another hotel anyways. To sum it up; you cannot beat the location of the JW Marriott; and price if you get a deal... everything in the hotel has been renovated; so everything looks new. I got the distinct impression that the staff was really out to please... if you did have an issue or problem I am sure they would have handled it. I was happy with my stay and I would go back
111983,ATripAdvisorMember,08/12/2004,We had a great time! Tripadvisor.com is a great help for finding this lovely hotel. There are many choices of hotels around the French Quarter area and it was hard to decide where to stay. Thanks to the great reviews of a few guests on the website; we booked a room for 2 nights at the JW Mariott. What a wonderful hotel! It's very clean and neat. The staffs are very friendly. Best of all; the location of the hotel is perfect! It is close enough to walk to French Quarter and many choices of nice restaurants but yet far away from the craziness of the ethusiastic crowds. Highly recommended!!
111983,Luv2travlUSA,07/28/2004,Small pool and poor service For a hotel with 400+ rooms; one might be led to believe they would have more than five lounge chairs by their pool. Not the case. More than 20 people were laying on their towels on concrete next to the pool; which was smaller than the local kiddie pool by the way.It was closed until noon one day; actually ended up being all day for maintenance; but no one ever was up there working on it either. Management could not be reached; front desk didn't know anything about it and neither did maintenace staff.When customers expect to relax by the pool; they get answers immediately; but this was not the case.The rooms were comfortable and construction was minimul from what we could see.
111983,ATripAdvisorMember,07/06/2004,Will Stay Again!! Beautiful hotel!! CLEAN!!! Great location and good service. Will plan to stay again.....soon :)
111983,Zerk,07/02/2004,Awesome Hotel! The JW Marriott New Orleans is definitely one of the nicest hotels in New Orleans. The staff is great and the rooms are awesome. The beds are super comfortable too. The hotel is also in an excellent location and walking distance to everything! I would definitely recommend this hotel to anyone going to New Orleans. Guarantee I will stay there next time!
111983,ATripAdvisorMember,04/15/2004,Very poor internet customer service!!! We booked our reservation through the Marriott site directly. On that site they promise to beat any competitor's advertised price for their hotel by 25%. Thus; we searched for a better price after booking our reservation. When we found a much better rate; they failed to beat that rate by 25% as they had guaranteed on their website. They claimed it was because we agreed to an added-on breakfast with our original booking; which the internet site did not offer. We asked them to consider the price as it would have been without the $10 breakfast (which was an option - the room was identical!) and they declined; saying that they were not required to do that! We were so upset by their false advertising that it put a damper on our trip!
111983,ATripAdvisorMember,04/13/2004,Great Experience! We were a little nervous when we found out that this hotel was under major renovations; but we figured for the awesome priceline price we could deal with it. We were pleasantly surprised at how smooth our stay was. The staff handled the work going on around them wonderfully. We were treated with great hospitatlity by every staff member we came in contact with. The hotel is absolutely beautiful and accommodations are spectacular...love the down pillows and comforters! The location is perfect. We were able to walk to the Aquarium/IMAX; the River Walk; The Louisiana Children's Museum; and to the Quarter. Can't wait to see this hotel when it's complete!
111983,ATripAdvisorMember,03/26/2004,THE BEST CHOICE I highly recommend the J.W. Marriott. Everything from the service to the location is perfect. Check-in was fast; the rooms are spacious; the beds are comfortable; and the service was superb. If you decided to stay at J.W. Marriott; you have to try the breakfast buffet at the restaurant. The Omelets and Waffles to order are to die for. I cannot say enough good things about the hotel. Especially our bellmen; Alfred; he went above and beyond the call of duty. If I had to complain about one thing it is that the hotel is still under renovation. I guess I'll have to go back when it's done!
111983,ATripAdvisorMember,03/23/2004,A good choice... The JW Marriott was a great option for proximity to the French Quarter- walk across the street and there you are! The staff was cordial and helpful when necessary. I would advise against staying here for at least another month or so- the construction going on here was pretty intense- don't even bother trying to take a little nap between the hours of 8am and 6pm because the sound of drills; hammers; etc. is deafeningly loud and frustrating. If you must go there soon; try for a higher floor room; because anything from 15 down is likely to have not been rennovated yet (as in my case). I would never pay full price for this hotel- Priceline is a true blessing and I got my room at this hotel for an obscenely low rate. Trust Priceline- you can't go wrong!
111983,ATripAdvisorMember,03/22/2004,Would NOT stay here again The hotel is going through so many rennovations that it is not worth staying at. We woke up to drilling and hammering every single morning; and when we requested a room change they did not tend to it until 3 days later. By then; we were already checking out the next morning. The staff was totally unaccomodating and looked down on us because we were college students. The experience was horrible; stay somewhere else if you want a quiet and relaxing stay.
111983,ATripAdvisorMember,02/26/2004,Luxurious comfort; Perfect location! We stayed at the JW Marriott for Mardi Gras 2004. The lobby; like the rest of the hotel; was extremely clean; attractive; and full of friendly and helpful staff. We arrived early at 9:30 am and were able to check in immediately and go to our room. Our 26th floor room was luxuriously comfortable. The king size bed was covered with two feather-down comforters and a pile of feather pillows. The large corner windows gave us a good view of the city and of the parades that passed on the street below. The sink area was stocked with amenities. The marble-tiled bathroom contained large fluffy towels and an actual bath carpet instead of the usual towel bath mat. There were many little touches made our stay here exceptional such as the nightly turn-down service with chocolates on the pillow; bottled water in the room every day; fluffy white robes to wear; and a newspaper outside our door every morning. The bar/lounge area of the hotel had comfortable seating and a large screen TV. The hotel restaurant has an amazing breakfast buffet.The location of this hotel couldn?t be better. The entrance on Canal Street is close enough walking distance to everything in the French Quarter and along the river. Bourbon Street and Royal Street ar