---
title: Create a meeting agenda item
description: Create an agenda item to track one topic on a meeting agenda, including its state, allotted time, presenter, and decision.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-create-agenda-item.html
release: australia
topic_type: task
last_updated: "2026-09-30"
reading_time_minutes: 1
keywords: [create agenda item, meeting agenda item, meeting agenda, touchpoint meeting]
breadcrumb: [Meeting agenda items and next steps, Touchpoints, Customer success, Use, Customer Success Management]
---

# Create a meeting agenda item

Create an agenda item to track one topic on a meeting agenda, including its state, allotted time, presenter, and decision.

## Before you begin

-   The meeting must already exist.
-   Role required: sn\_sch\_plus.agenda\_item\_write

## About this task

Create one agenda item for each topic. For background, see [Meeting agenda items and next steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-meeting-scheduler-plus.md).

## Procedure

1.  Navigate to **All** > **Touchpoint Meeting** > **Meeting Agenda Items**.

    You can also create the agenda item from the **Meeting Agenda Items** related list in the **Related Items** panel on the meeting page.

2.  Select **New**.

3.  In the **Meeting** field, select the meeting.

4.  In the **Short description** field, enter the agenda topic.

    The short description can contain up to 160 characters.

5.  Complete the optional fields.

    -   **Description**

        Details about the topic. Up to 4,000 characters.

    -   **Allotted time**

        How long you plan to spend on the topic.

    -   **State**

        **Planned** \(default\), **Discussed**, or **Deferred**.

    -   **Sequence**

        The order of the topic in the agenda.

    -   **Priority**

        **Critical**, **High**, **Moderate**, **Low**, or **Planning**.

    -   **Presenter**

        A participant of the selected meeting.

    -   **Decision**

        The outcome of the discussion. Up to 4,000 characters.

6.  Select **Submit**.

    The agenda item appears in the **Meeting Agenda Items** related list in the **Related Items** panel on the meeting page.


## What to do next

After the meeting, open each agenda item. Set **State** to **Discussed** or **Deferred**, and record the outcome in the **Decision** field.

**Parent Topic:**[Meeting agenda items and next steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-meeting-scheduler-plus.md)

**Related topics**  


[Meeting agenda items and next steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-meeting-scheduler-plus.md)

[Capture a meeting next step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-next-step.md)