---
title: Create an applicable success outcome
description: Create the applicable success outcomes to support the primary success outcome.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-create-applicable-outcome.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage engagements, Customer success, Use, Customer Success Management]
---

# Create an applicable success outcome

Create the applicable success outcomes to support the primary success outcome.

## Before you begin

Role required: sn\_acct\_lc.customer\_success\_agent

## Procedure

1.  Navigate to **All** > **CSM/FSM Configurable Workspace** > **All** > **All Initiatives**.

2.  Open the success initiative for which you want to add success outcome.

3.  In the conceptual panel, open the **Related Items**.

    \[Omitted image "customer-success-related-items-success-outcome.png"\] Alt text: Related items.

4.  In the Related Items, expand **Applicable Success Outcomes** card.

5.  Select **Create**.

6.  On the form, select the success outcomes.

    A single initiative can be associate with the multiple success outcomes under the same success objective.

    \[Omitted image "customer-success-application-success-outcome.png"\] Alt text: applicable success outcomes.

7.  Select **Save**.


**Parent Topic:**[Manage engagements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-manage-engage.md)