---
title: Create an internal play task
description: Create an internal play task that must be performed when the internal play is launched. An internal play task must have a clear purpose and specifies the activity that must be performed. It is not visible to customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-create-internal-play-task.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Create an internal play, Manage playbooks, Customer success, Use, Customer Success Management]
---

# Create an internal play task

Create an internal play task that must be performed when the internal play is launched. An internal play task must have a clear purpose and specifies the activity that must be performed. It is not visible to customers.

## Before you begin

Role required: sn\_acct\_lc.customer\_success\_agent

## Procedure

1.  Navigate to **Workspace** > **CSM/FSM Configurable Workspace** and select the **List** icon.

2.  Navigate to the **Customer Success** > **All Internal Plays**.

3.  Open an internal play, select the Related Items option in the contextual side panel, expand the Internal Play Tasks related item, and select **Create**.

4.  On the form, fill in the fields.

<table id="table_olw_rwv_zbc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

System generated unique number for the onboarding case record.

</td></tr><tr><td>

Account

</td><td>

The account number of the enterprise customer associated with the account.

</td></tr><tr><td>

Engagement

</td><td>

Select the engagement record to which the internal play task is related.

</td></tr><tr><td>

Internal play

</td><td>

The internal play with which this task is to be associated is displayed. You can select a different internal play from the drop down list.

</td></tr><tr><td>

Assigned to

</td><td>

The key internal team member responsible for this internal play task.

</td></tr><tr><td>

Squad

</td><td>

The team supporting this account for achieving both value and success.

</td></tr><tr><td>

State

</td><td>

State of the internal play task. This can be:-   New
-   In progress
-   Paused
-   Canceled
-   Closed


</td></tr><tr><td>

Progress

</td><td>

Current progress of this internal play task. This can be:-   Not Started
-   On-Track
-   At Risk
-   Paused
-   Completed
-   Canceled


</td></tr><tr><td>

Priority

</td><td>

Priority of this internal play task in comparison to others. This can be:-   Critical
-   High
-   Medium
-   Low
-   Very Low


</td></tr><tr><td>

Due date

</td><td>

Date by which the internal play task should be completed.

</td></tr><tr><td>

Short description

</td><td>

Enter a short description for this internal play task. This is a mandatory field.

</td></tr><tr><td>

Watch list

</td><td>

Select the users who should be notified of any updates to the internal play task.

</td></tr><tr><td>

Work notes list

</td><td>

Select the users who should be notified of any updates to the worknotes.

</td></tr><tr><td>

Description

</td><td>

Enter a description for this internal play task. This is a mandatory field.

</td></tr><tr><td>

Work notes

</td><td>

Any notes to internal team members regarding this internal play.

</td></tr></tbody>
</table>5.  Select **Save** to create internal play task.


## What to do next

-   Select **Discuss** to start a sidebar discussion about this internal play task. In the pop-up window, select the participants who need to participate in the discussion, enter a brief message, and select **Start discussion**. A window appears with a link to the record for this initiative. Select **Open record** and start the discussion. When the discussion has been completed, you can see the details in the Activity stream.
-   Create success play: See [Create a success play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-success-play.md).

**Parent Topic:**[Create an internal play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-internal-play-playbook.md)