---
title: Create a success play for account onboarding
description: Use this option to create a success play for successfully completing an account onboarding journey.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-create-onboard-success-play.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Account onboarding, Use, Customer Success Management]
---

# Create a success play for account onboarding

Use this option to create a success play for successfully completing an account onboarding journey.

## Before you begin

Role required: sn\_acct\_lc.customer\_success\_agent

## Procedure

1.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace**.

2.  Navigate to the **Account Onboarding Cases** > **All**.

3.  Select **New**.

4.  In the Create Account Onboarding Case page, select the customer account that is to be onboarded and select **Continue**.

5.  Select **Create success play**.

6.  Select **Onboarding** in the Category drop down field and select **Continue**

7.  Select **Onboarding Case** subcategory and select the **Initiate a new onboarding journey** activity.

8.  Select the customer account, enter a description and short description, select the products, and select **Finish**.

    The success play is launched and new onboarding journey is initiated for this account.


**Parent Topic:**[Account onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-use.md)