---
title: Configure Customer Success Management
description: Configure Customer Success Management to support your customer success journey. Use this reference to find configuration tasks for installation, account onboarding, and customer success capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-events-landing-page.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer Success Management]
---

# Configure Customer Success Management

Configure Customer Success Management to support your customer success journey. Use this reference to find configuration tasks for installation, account onboarding, and customer success capabilities.

**Important:** Account Lifecycle Events has been renamed to Customer Success Management in Zurich.

|Task|Description|
|----|-----------|
|[Getting started with Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-get-started.md)|Installs Customer Success Management and related plugins.|
|[Configure the account onboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-configure.md)|Configure the account onboarding playbook including its activities, tasks, data validation rules, and data import behavior.|
|[Configure customer success](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-config-cust-success.md)|Configure the customer success capabilities to track engagements, identify risks, and support retention goals for your organization.|