---
title: Configure product capabilities
description: Configure product capabilities, adoption roadmap templates, and capability usage tracking to measure how customers use your products.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-setup-prod-cap.html
release: australia
topic_type: concept
last_updated: "2026-06-08"
reading_time_minutes: 1
breadcrumb: [Customer success, Configure, Customer Success Management]
---

# Configure product capabilities

Configure product capabilities, adoption roadmap templates, and capability usage tracking to measure how customers use your products.

A product capability is the higher-level ability of a product to solve a problem or deliver value. By defining capabilities and tracking their usage, customer success teams can monitor adoption, identify expansion opportunities, and demonstrate the value customers receive from your products.

-   **[Create a product capability record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-prod-cap.md)**  
Create a product capability record and associate it with one or more capability usage records.
-   **[Define a product adoption roadmap template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-par-roadmap-temp.md)**  
Create a template that defines a pre-configured adoption strategy with products or capabilities organized into lanes, that can be customized as needed.

**Parent Topic:**[Configure customer success](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-config-cust-success.md)