---
title: Go-live and post support
description: This phase addresses issues that arise at go-live and coordinates resolution across the relevant teams to complete the account onboarding process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-use-playbook-golive-support.html
release: australia
topic_type: concept
last_updated: "2026-05-22"
reading_time_minutes: 1
keywords: [go-live support, post go-live, account onboarding, onboarding case, account lifecycle]
breadcrumb: [Account onboarding playbook, Manage account onboarding cases, Account onboarding, Use, Customer Success Management]
---

# Go-live and post support

This phase addresses issues that arise at go-live and coordinates resolution across the relevant teams to complete the account onboarding process.

<table id="table_golive_support_activities"><thead><tr><th>

Stage

</th><th>

Activity

</th><th>

Details

</th></tr></thead><tbody><tr><td rowspan="2">

**Go-Live / Post Support**

</td><td>

Change request for deployment

</td><td>

Creates a change request to manage and tracks the deployment activities required for go-live.

</td></tr><tr><td>

Go-live support case

</td><td>

Creates the main support case related to any onboarding issues that result from go-live. The onboarding team works with the appropriate teams to resolve any outstanding issues.Select **Mark Complete** to close this stage.

</td></tr></tbody>
</table>After you create the account onboarding case, you can perform the following activities:

-   Select **Discuss** to start a sidebar discussion about the onboarding case. In the pop-up window, select the participants for the discussion, enter a brief message, and select **Start discussion**. A window appears with a link to the record for this onboarding case. Select **Open record** to open the record and start the discussion. After the discussion is complete, the details appear in the Activity stream.
-   Select **Create success play** to create automated actions to perform during an engagement lifecycle. See [Create a success play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-success-play.md) for details.
-   Open the Activity stream and select **Email** from the **More** list. Enter the required details and select **Send email**.

    **Note:** You can send emails only to team members associated with the account.


**Parent Topic:**[Account onboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-account-onboard-playbook.md)