---
title: Testing, training
description: These phases are designed to involve customers in testing and confirm that they have received adequate training before the go-live date.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-use-playbook-test-golive.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Account onboarding playbook, Manage account onboarding cases, Account onboarding, Use, Customer Success Management]
---

# Testing, training

These phases are designed to involve customers in testing and confirm that they have received adequate training before the go-live date.

<table id="table_ghf_3n4_1yb"><thead><tr><th>

Stage

</th><th>

Activity

</th><th>

Details

</th></tr></thead><tbody><tr><td>

**Testing &amp; Training**

</td><td>

 

</td><td>

The following tasks are available with the base system:-   Plan and complete go-live communications
-   Plan and complete training
-   Execute training

Select **Mark Complete** to go to the next stage.

</td></tr></tbody>
</table>**Parent Topic:**[Account onboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-account-onboard-playbook.md)