---
title: Primary success outcome record page
description: A primary success outcome refers to the result or goal that is used to measure the achievement of a success objective.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/acct-lifecycle-events/account-lifecycle-view-sucess-outcome.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage engagements, Customer success, Use, Customer Success Management]
---

# Primary success outcome record page

A primary success outcome refers to the result or goal that is used to measure the achievement of a success objective.

When you create a success blueprint for an engagement, you can define success objectives and outcomes for each objective. See [Create a success blueprint](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-success-blueprint.md) for details. You can view this page either by navigating from the Engagement record page or by following these steps:

1.  Login as a user with the sn\_acct\_lc.customer\_success\_agent role.
2.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace** and select the **List** icon.
3.  Navigate to **Customer Success** > **All Outcomes** and select **Number** column to open the Primary success outcome record.

This page contains the following tabs:

-   Details: See [Add a primary success outcome](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-create-outcome.md) for a detailed description of the fields.
-   Success Initiatives: Shows the list of success initiatives associated with this outcome.
-   Approvers: Shows the list of approvers for this outcome.
-   Risk Signals and Issues: Lists any risk signals or issues associated with this outcome.

**Parent Topic:**[Manage engagements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-manage-engage.md)