--- title: ClusteringSolution - Global description: The ClusteringSolution API is a scriptable object used in Predictive Intelligence stores.Creates a cluster solution.Cancels a job for a solution object that has been submitted for training.Gets the active ClusteringSolutionVersion object.Gets all versions of a clustering solution.Gets the latest version of a solution.Gets the name of the object to use for interaction with the store.Gets solution object properties.Gets a solution by provided version number.Activates a specified version of a solution in the store.Submits a training job. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/api-reference/server-api-reference/ClusteringSolutionAPI.html release: australia product: Server API Reference classification: server-api-reference topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 12 breadcrumb: [Server API reference, API reference, API implementation and reference] --- # ClusteringSolution- Global The ClusteringSolution API is a scriptable object used in Predictive Intelligence stores. This API requires the Predictive Intelligence plugin \(com.glide.platform\_ml\) and is provided within the `sn_ml` namespace. The solution setup-to-training flow is as follows: 1. Create a dataset using the [DatasetDefinition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/DatasetDefinitionAPI.md) API. 2. Use the [constructor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionAPI.md) to create a clustering solution object. 3. Add the solution object to the clustering solution store using the [ClusteringSolutionStore - add\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionStoreAPI.md) method. 4. Train the solution using the [submitTrainingJob\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionAPI.md) method. This creates a version of the object that you can manage using the [ClusteringSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md) API. **Note:** This API runs with full privileges before the Vancouver Patch 7 Hotfix 2b and Washington DC Patch 7 releases. With later releases, grant access using ACLs. For more information see [Query ACLs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/query-acl-rule.md). For usage guidelines, refer to [Using ML APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/using-ml-apis.md). **Parent Topic:**[Server API reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/api-server.md) ## ClusteringSolution - ClusteringSolution\(Object config\) Creates a cluster solution.
Name Type Description
config Object JavaScript object containing configuration properties of thesolution.``` { "algorithmConfig": {Object}, "clusterConcept": "String", "clusterConceptFieldNames": [Array], "dataset": {Object}, "domainName": "String", "groupByFieldName": "String", "groupUnclusteredRecords": Boolean, "inputFieldNames": [Array], "label": "String", "maxTimeWindowForUpdate" : Number, "minRecordsPerCluster" : Number, "minRowCount": "String", "processingLanguage": "String", "stopwords": [Array], "trainingFrequency": "String", "updateFrequency": "String" } ```
config.algorithmConfig Object Required. JavaScript object containing algorithm configuration properties. Property settings vary by the value set in the **algorithm** property.``` 'algorithmConfig': { "algorithm": "String", // See algorithmConfig.algorithm setting description for property settings based on algorithm } ```
config.algorithmConfig.algorithm String Method for encoding your solution. Valid values: - **dbscan** – Density-Based Spatial Clustering of Applications with Noise \(DBSCAN\) clustering algorithm. Properties used with this algorithm: - **distanceMetric** - **epsilon** - **minimumNeighbours** - **hdbscan** – Hierarchical Density Based Spatial Clustering of Applications with Noise \(HDBSCAN\) clustering algorithm. Properties used with this algorithm: - **minimumSamples** - **kmeans** – K-means clustering algorithm. Default. The **targetCoverage** property is used with this algorithm. Some users prefer DBSCAN because it doesn't require you to specify the number of clusters in the data before clustering. Properties for **dbscan**: ``` 'algorithmConfig': { "algorithm": "dbscan", "distanceMetric": "String", "epsilon": Number, "minimumNeighbours": Number } ``` Properties for **hdbscan**: ``` 'algorithmConfig': { "algorithm": "hdbscan", "minimumSamples": Number } ``` Properties for **kmeans**: ``` 'algorithmConfig': { "algorithm": "kmeans", "targetCoverage": Number } ```
config.algorithmConfig.distanceMetric String DBSCAN algorithm only. Distance metric to scan for similar data objects. Valid values: **levenshteinDistance**
config.algorithmConfig.epsilon Number DBSCAN algorithm only. Decimal value between 0 and 1 representing the size of the neighborhood search radius.
config.algorithmConfig.minimumNeighbours Number DBSCAN algorithm only. Minimum number of neighbors required in a point to be a part of a cluster. For **levenshteinDistance** the value must be 1 so that no points are excluded from the dataset.
config.algorithmConfig.minimumSamples Number Minimum number of data samples in a neighborhood required to determine if a point is a core point.Default: None
config.algorithmConfig.targetCoverage Number K-means algorithm only. Percentile field to filter out records that are less similar to each other.
config.clusterConcept String Optional. Concept type. A concept is a set of words listed in descending order of frequency. To generate a TFIDF-based cluster concept, set the value to `tfidf`. Concept types are listed in the Clustering Definitions \[ml\_capability\_definition\_clustering\] table. Default: Frequency-based cluster concept
config.clusterConceptFieldNames Array Optional. List of cluster concept field names. These values are external columns for creating a cluster concept and not used for cluster solution training. If external columns are provided, those columns are only used for the cluster concept and not for clustering solution training. Cluster concept fields are listed in the Clustering Definitions \[ml\_capability\_definition\_clustering\] table.Default: Input text columns generate the cluster concept
config.dataset Object [DatasetDefinition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/DatasetDefinitionAPI.md) object name.
config.domainName String Optional. Domain name associated with this dataset. Default: Current domain, for example, `"global"`.
config.groupByFieldName String Optional. Field name by which the system groups records into one or more clusters. In the following setup example, the system groups each type into an individual cluster, rendering 10 clusters. - **groupByFieldName** value is `'category'` - [DatasetDefinition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/DatasetDefinitionAPI.md) **tableName** value is `'incident'` - Incident \[incident\] table has 10 category types
config.groupUnclusteredRecords Boolean Flag that indicates whether to group unclustered records in results. Valid values: - true: Group unclustered records separately in results. - false: Do not group unclustered records in results. Unclustered values \(-1\) display with the rest of the results. Default: false
config.inputFieldNames Array List of input field names as strings. The model uses these fields used to make predictions.
config.label String Identifies the prediction task.
config.maxTimeWindowForUpdate Number Optional. Number of minutes preceding the model update point to look for records. For example, if the value is 15, the system only looks for records created in the preceding 15 minutes. By default, the system scans all records.
config.minRecordsPerCluster Number Optional. Minimum number of records to allow in any cluster. The value must be greater than or equal to 2.Default: 2
config.minRowCount String Optional. Minimum number of records required in the dataset for training.Default: 10000
config.processingLanguage String Processing language in two-letter ISO 639-1 language code format.
config.stopwords Array Optional. Preset list of strings that the system automatically generates based on the **language** property setting. For details, see [Create a custom stopwords list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-custom-stopwords-list.md). Default: English Stopwords
config.trainingFrequency String The frequency to retrain the model. Possible values: - every\_30\_days - every\_60\_days - every\_90\_days - every\_120\_days - every\_180\_days - run\_once Default: run\_once
config.updateFrequency   The frequency at which the model for the solution definition must be rebuilt. Possible values: - do\_not\_update - every\_1\_day - every\_1\_hour - every\_6\_hours - every\_12\_hours - every\_1\_minute - every\_15\_minutes - every\_30\_minutes Default: do\_not\_update
The following example shows how to create an object and add it to the ClusteringSolution store. The example also shows how to submit the object for training. ``` try{ var myData = new sn_ml.DatasetDefinition({ 'tableName' : 'incident', 'fieldNames' : ['category', 'short_description', 'state', 'description'], 'encodedQuery' : 'activeANYTHING' }); var mySolution = new sn_ml.ClusteringSolution({ 'label': "clustering solution", 'dataset' : myData, 'inputFieldNames':['short_description'], 'groupByFieldName' : 'category', 'algorithmConfig' : { 'algorithm' : 'kmeans', 'targetCoverage' : '90' } }); // add solution var solutionName = sn_ml.ClusteringSolutionStore.add(mySolution); var solutionVersion = mySolution.submitTrainingJob(); var trainingStatus = solutionVersion.getStatus(); gs.print(JSON.stringify(JSON.parse(trainingStatus), null, 2)); ​ } catch(ex){ gs.print('Exception caught: '+ ex.getMessage()); } ``` Output: ``` { "state": "waiting_for_training", "percentComplete": "0", "hasJobEnded": "false" } ``` The following example shows how to include the 'description' field as a cluster concept field. ``` var myIncidentData = new sn_ml.DatasetDefinition({ 'tableName' : 'incident', 'fieldNames' : ['category', 'short_description', 'description'], }); var mySolution = new sn_ml.ClusteringSolution({ 'label': 'clustering_test', 'dataset': myIncidentData, 'inputFieldNames': ['short_description'], 'clusterConceptFieldNames': ['description'] }); var solutionNameFromStore = sn_ml.ClusteringSolutionStore.add(mySolution); var myClassifier = mySolution.submitTrainingJob(); ``` ## ClusteringSolution - cancelTrainingJob\(\) Cancels a job for a solution object that has been submitted for training. |Name|Type|Description| |----|----|-----------| |None| | | |Type|Description| |----|-----------| |None| | The following example shows how to cancel an existing training job. ``` var mySolution = sn_ml.ClusteringSolutionStore.get('ml_sn_global_global_clustering'); mySolution.cancelTrainingJob(); ``` ## ClusteringSolution - getActiveVersion\(\) Gets the active ClusteringSolutionVersion object. |Name|Type|Description| |----|----|-----------| |None| | | |Type|Description| |----|-----------| |Object|Active [ClusteringSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md) object.| The following example shows how to get an active ClusteringSolution version from the store and return its training status. ``` var mlSolution = sn_ml.ClusteringSolutionStore.get('ml_x_snc_global_global_clustering'); gs.print(JSON.stringify(JSON.parse(mlSolution.getActiveVersion().getStatus()), null, 2)); ``` Output: ``` { "state": "solution_complete", "percentComplete": "100", "hasJobEnded": "true" } ``` ## ClusteringSolution - getAllVersions\(\) Gets all versions of a clustering solution. |Name|Type|Description| |----|----|-----------| |None| | | |Type|Description| |----|-----------| |Array|Existing versions of a solution object. See also [ClusteringSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md) API.| The following example shows how to get all ClusteringSolution version objects and call the getVersionNumber\(\) and getStatus\(\) solution version methods on them. ``` var mlSolution = sn_ml.ClusteringSolutionStore.get('ml_x_snc_global_global_clustering'); var mlSolutionVersions = mlSolution.getAllVersions(); for (i = 0; i < mlSolutionVersions.length; i++) { gs.print("Version " + mlSolutionVersions[i].getVersionNumber() + " Status: " + mlSolutionVersions[i].getStatus() +"\n"); }; ``` Output: ``` Version 3 Status: {"state":"solution_complete","percentComplete":"100","hasJobEnded":"true"} Version 2 Status: {"state":"solution_complete","percentComplete":"100","hasJobEnded":"true"} Version 1 Status: {"state":"solution_cancelled","percentComplete":"0","hasJobEnded":"true"} ``` ## ClusteringSolution - getLatestVersion\(\) Gets the latest version of a solution. |Name|Type|Description| |----|----|-----------| |None| | | |Type|Description| |----|-----------| |Object|[ClusteringSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md) object corresponding to the latest version of a [ClusteringSolution\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionAPI.md).| The following example shows how to get the latest version of a solution and return its training status. ``` var mlSolution = sn_ml.ClusteringSolutionStore.get('ml_x_snc_global_global_clustering'); gs.print(JSON.stringify(JSON.parse(mlSolution.getLatestVersion().getStatus()), null, 2)); ``` Output: ``` { "state": "solution_complete", "percentComplete": "100", "hasJobEnded": "true" } ``` ## ClusteringSolution - getName\(\) Gets the name of the object to use for interaction with the store. |Name|Type|Description| |----|----|-----------| |None| | | |Type|Description| |----|-----------| |String|Name of the solution object.| The following example shows how to update ClusteringSolution dataset information and print the name of the object. ``` // Update solution var myIncidentData = new sn_ml.DatasetDefinition({ 'tableName' : 'incident', 'fieldNames' : ['category', 'short_description', 'priority'], 'encodedQuery' : 'activeANYTHING' }); var eligibleFields = JSON.parse(myIncidentData.getEligibleFields('clustering')); var myCluster = new sn_ml.ClusteringSolution({ 'label': "my clustering solution", 'dataset' : myIncidentData, 'inputFieldNames': eligibleFields['eligibleInputFieldNames'], 'predictedFieldName': 'category' }); // update solution sn_ml.ClusteringSolutionStore.update('ml_x_snc_global_global_clustering_solution', myCluster); // print solution name gs.print('Solution Name: '+myCluster.getName()); ``` Output: ``` Solution Name: ml_x_snc_global_global_clustering_solution ``` ## ClusteringSolution - getProperties\(\) Gets solution object properties. |Name|Type|Description| |----|----|-----------| |None| | |
Type Description
Object Contents of the Dataset and [ClusteringSolution\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionAPI.md) object details in the [ClusteringSolutionStore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionStoreAPI.md).``` { "algorithmConfig": {Object}, "datasetProperties": {Object}, "domainName": "String", "groupByFieldName": "String", "inputFieldNames": [Array], "label": "String", "minRecordsPerCluster" : Number, "name": "String", "processingLanguage": "String", "scope": "String", "stopwords": [Array], "trainingFrequency": "String", "updateFrequency": "String" } ```
<Object>.algorithmConfig JavaScript object containing algorithm configuration properties. Property results vary by the value set in the **algorithm** property.``` 'algorithmConfig' : { "algorithm": "String", // See algorithmConfig.algorithm setting description for property settings based on algorithm } ``` Data type: Object.
<Object>.algorithmConfig.algorithm Method for encoding your solution. Properties for **dbscan**: ``` 'algorithmConfig': { "algorithm": "dbscan", "distanceMetric": "String", "epsilon": Number, "minimumNeighbours": Number } ``` Properties for **kmeans**: ``` 'algorithmConfig': { "algorithm": "kmeans", "targetCoverage": Number } ``` Data type: String.
<Object>.algorithmConfig.distanceMetric DBSCAN algorithm only. Distance metric to scan for similar data objects. Data type: String.
<Object>.algorithmConfig.epsilon DBSCAN algorithm only. Decimal value between 0 and 1 representing the size of the neighborhood search radius. Data type: Number.
<Object>.algorithmConfig.minimumNeighbours DBSCAN algorithm only. Minimum number of neighbors required in a point to be a part of a cluster. For **levenshteinDistance** the value must be 1 so that no points are excluded from the dataset. Data type: Number.
<Object>.algorithmConfig.targetCoverage K-means algorithm only. Percentile field to filter out records that are less similar to each other. Data type: Number.
<Object>.datasetProperties Lists the properties of the [DatasetDefinition\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/DatasetDefinitionAPI.md) object associated with the solution. ``` { "encodedQuery": "String", "fieldDetails": [Array], "fieldNames": [Array], "tableName": "String" } ``` Data type: Object.
<Object>.datasetProperties.tableName Name of the table for the dataset. For example, `"tableName" : "Incident"`. Data type: String.
<Object>.datasetProperties.fieldNames List of field names from the specified table as strings. For example, `"fieldNames" : ["short_description", "priority"]`. Data type: Array.
<Object>.datasetProperties.fieldNames.fieldDetails List of JavaScript objects that specify field properties. ``` [ { "name": "String", "type": "String" } ] ``` Data type: Array.
<Object>.datasetProperties.fieldNames.fieldDetails.<object>.name Name of the field defining the type of information to restrict this dataset to. Data type: String.
<Object>.datasetProperties.fieldDetails.<object>.type Machine-learning field type. Data type: String.
<Object>.datasetProperties.fieldDetails.encodedQuery Encoded query string in the standard platform format. See [Encoded query strings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_EncodedQueryStrings.md).Data type: String.
<Object>.domainName Domain name associated with this dataset. See [Domain separation and Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/domain-separation-predictive-intelligence.md).Type: String
<Object>.groupByFieldName Field name by which the system groups records into one or more clusters. Data type: String
<Object>.inputFieldNames List of input field names as strings. The model uses these fields used to make predictions. Data type: String.
<Object>.label Identifies the prediction task. ``` { "label": "my first prediction" } ``` Data type: String.
<Object>.minRecordsPerCluster Minimum number of records to allow in any cluster. Data type: Number.
<Object>.name System-assigned name. Data type: String.
<Object>.predictedFieldName Identifies a field to be trained for predictability. Data type: String.
<Object>.processingLanguage Processing language in two-letter ISO 639-1 language code format. Data type: String.
<Object>.scope Object scope. Currently the only valid value is `global`.Data type: String
<Object>.stopwords Optional. Preset list of strings that the system automatically generates based on the **language** property setting. For details, see [Create a custom stopwords list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-custom-stopwords-list.md). Data type: Array.
<Object>.trainingFrequency The frequency to retrain the model. Possible values: - every\_30\_days - every\_60\_days - every\_90\_days - every\_120\_days - every\_180\_days - run\_once Default: run\_once Data type: String.
<Object>.updateFrequency The frequency at which the model for the solution definition must be rebuilt. Possible values: - do\_not\_update - every\_1\_day - every\_1\_hour - every\_6\_hours - every\_12\_hours - every\_1\_minute - every\_15\_minutes - every\_30\_minutes Default: do\_not\_update Datatype: String
The following example gets properties of a solution object in the store. ``` var myCluster = new sn_ml.ClusteringSolutionStore.get("ml_x_snc_global_global_clustering_solution"); gs.print(JSON.stringify(JSON.parse(myCluster.getProperties()), null, 2)); ``` Output: ``` *** Script: { "algorithmConfig": { "algorithm": "kmeans", "targetCoverage": "90" }, "datasetProperties": { "tableName": "incident", "fieldNames": [ "category", "short_description", "state", "description" ], "encodedQuery": "activeANYTHING" }, "domainName": "global", "groupByFieldName": "category", "inputFieldNames": [ "short_description" ], "label": "clustering solution", "minRecordsPerCluster": 2, "name": "ml_x_snc_global_global_clustering_solution", "processingLanguage": "en", "scope": "global", "stopwords": [ "Default English Stopwords" ], "trainingFrequency": "run_once", "updateFrequency": "do_not_update" }} ``` ## ClusteringSolution - getVersion\(String version\) Gets a solution by provided version number. |Name|Type|Description| |----|----|-----------| |version|String|Existing version number of a solution.| |Type|Description| |----|-----------| |Object|Specified version of the [ClusteringSolution\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionAPI.md) object on which you can call [ClusteringSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md) API methods.| The following example shows how to get the training status of a solution by version number. ``` var mlSolution = sn_ml.ClusteringSolutionStore.get('ml_x_snc_global_global_clustering'); gs.print(JSON.stringify(JSON.parse(mlSolution.getVersion('1').getStatus()), null, 2)); ``` Output: ``` { "state": "solution_complete", "percentComplete": "100", "hasJobEnded": "true" } ``` ## ClusteringSolution - setActiveVersion\(String version\) Activates a specified version of a solution in the store.
Name Type Description
version String Name of the [ClusteringSolution\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionAPI.md) object version to activate.Activating this version deactivates any other version.
|Type|Description| |----|-----------| |None| | The following example shows how to activate a solution version in the store. ``` sn_ml.ClusteringSolution.setActiveVersion("ml_incident_categorization"); ``` ## ClusteringSolution - submitTrainingJob\(\) Submits a training job. **Note:** Before running this method, you must first add a solution to the store using the [ClusteringSolutionStore - add\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionStoreAPI.md) method. |Name|Type|Description| |----|----|-----------| |None| | | |Type|Description| |----|-----------| |Object|[ClusteringSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md) object corresponding to the [ClusteringSolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/server-api-reference/ClusteringSolutionAPI.md) being trained.| The following example shows how to create a dataset, apply it to a solution, add the solution to a store, and submit the training job. ``` // Create a dataset var myData = new sn_ml.DatasetDefinition({ 'tableName' : 'incident', 'fieldNames' : ['assignment_group', 'short_description', 'description'], 'encodedQuery' : 'activeANYTHING' }); // Create a solution var mySolution = new sn_ml.ClusteringSolution({ 'label': "my solution definition", 'dataset' : myData, 'predictedFieldName' : 'assignment_group', 'inputFieldNames':['short_description'] }); // Add the solution to the store to later be able to retrieve it. var my_unique_name = sn_ml.ClusteringSolutionStore.add(mySolution); // Train the solution - this is a long running job var myClusterVersion = mySolution.submitTrainingJob(); ```