---
title: Understanding domain separation and web services
description: Domain separation is supported in Web Services. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/api-reference/web-services/domain-separation-web-services.html
release: australia
product: Web Services
classification: web-services
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Additional integration resources, Web services, API implementation, API implementation and reference]
---

# Understanding domain separation and web services

Domain separation is supported in Web Services. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Standard\*

The support level is Standard but has some exceptions or special conditions.

-   Includes all aspects of **Basic** level support.
-   Business logic: The service provider \(SP\) creates or modifies processes per customer. The use cases reflect proper use of the application by multiple SP customers in a single instance.
-   The instance owner must be able to configure minimum viable product \(MVP\) business logic and data parameters. This configuration is done per tenant, as expected for the specific application.

Sample use case: An admin must be able to make comments required when a record closes for one tenant, but not for another.

For more information on support levels, see [Application support for domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/domain-separated-apps.md).

**Parent Topic:**[Additional integration resources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/api-reference/web-services/additional-integration-resources.md)

**Related topics**  


[Domain separation for service providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/domain-sep-landing-page.md)