--- title: Building applications description: Learn how to become an application developer using ServiceNow AI Platform low-code tools. Start with what you know and use a library of reusable components and published applications to modernize your legacy processes. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/application-development/build-applications.html release: australia topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 42 --- # Building applications Learn how to become an application developer using ServiceNow AI Platform low-code tools. Start with what you know and use a library of reusable components and published applications to modernize your legacy processes. ## Get started ## What's new Build apps smarter and deliver them faster with the new ServiceNow Studio. ServiceNow Studio empowers platform developers with a modern, unified environment for building on the ServiceNow AI Platform. ServiceNow Studio features streamlined navigation to applications and metadata, integrated low-code tools, efficient tracking and packaging of development work that accelerates development processes and enhances productivity. ## App development phases - **\[Omitted image "bus-learn.svg"\] Alt text: [Learning about creating applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/getting-started-with-building-applications.md)** Decide whether you want to build a new application or extend an existing application. Check the ServiceNow Store and the ServiceNow Community for existing solutions. Before building your first application, you may want to learn some basic information about application development. This phase is optional, and you can complete it at any time while you work on other phases. - How [ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-platform/now-platform-landing.md) is made up of tables and records. Learn how to convert a spreadsheet into record data. - How to [Get a development instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/get-dev-instance.md) to practice creating applications. - How to find out [Licensing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/licensing.md) for which application features require a subscription. - How to contact [Support for developers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/r_support-servicenow-developers.md) to ask questions about application development. - **\[Omitted image "bus-task-list.svg"\] Alt text: [Phase 1: Planning your application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/planning-applications.md)** The application development process starts with planning. Consider how the application will work, who will use it, and how it will improve your users' experience. Your application plan should answer the following questions: - What are the goals, objectives, and outputs of your application? - Who uses your application? - Who has access to parts of the application? - What tasks do people complete with your application? - Where does the data come from? - How do people interact with your application? - What processes must the application support? - What UI experience does the application use? - Is there an existing application available on the ServiceNow Store or the ServiceNow Community that you can use or extend? - What subscriptions does your application require? - **\[Omitted image "bus-application-development.svg"\] Alt text: [Phase 2: Developing your application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/developing-applications.md)** During the development phase, you add the components and content of your application. Most applications consist of the following: - **Data** Information is stored in your application via tables that you configure. For example, employee phone numbers or office locations. - **Experience** Experiences are graphical interfaces that your users interact with. For example, you can create a portal where users find information, submit requests, or complete business tasks. - **Logic and automation** Automate all the work in your application by adding logic and automation. For example, you can build a flow that sends a notification to the admin when someone makes a request. - **Security** Configure roles and access controls to limit who can use your application. For example, you can restrict access to application data to users who have a specific role. Choose a builder that matches the type of user experience that your application provides. - See [Build apps using App Engine Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/app-engine-studio/aes-overview.md) to learn about low-code development. - See [Build workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/build-workflows.md) to learn about creating automation with Workflow Studio or Playbooks. - See [Builder library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/builder-library-table.md) to learn about specialized application resources. - **\[Omitted image "bus-automated-testing-framework.svg"\] Alt text: [Phase 3: Testing and debugging your application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/testing-and-debugging-applications.md)** Verify that the application meets your business requirements. Your testing should cover the following elements: - Record operations, such as create, read, update, and delete. - User interface elements, such as views and UI policies. - Runtime operations, such as business rules and event script actions. - **\[Omitted image "bus-rocketship.svg"\] Alt text: [Phase 4: Deploying your application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/deploying-applications.md)** After successfully testing an application, deploy it to your production environment with your builder tool. - See [Managing app development using the App Engine Management Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/app-engine-management-center/managing-app-development-using-aemc.md) to learn about the App Engine Management Center - See [ServiceNow application repository](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/application-repository-self-hosted/app-repo.md) to learn about the Application Repository. - See [System update sets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/system-update-sets/system-update-sets.md) to learn about classic deployment using update sets. - **\[Omitted image "bus-optimize-manage.svg"\] Alt text: [Phase 5: Maintaining your application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/maintaining-applications.md)** Use your Phase 2 builder tool to update and modify your application. Use your Phase 3 testing tool to verify that your application still functions properly. ## Applications and features - [Learning about developing on the ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/getting-started-with-building-applications.md) - [Planning your application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/planning-applications.md) - [AustraliaaustraliaAustraliaBrazilFujiGenevaHelsinkiIstanbulJakartaKingstonLondonMadridNew YorkOrlandoParisQuebecRomeSan DiegoTokyoUtahVancouverWashington DCWashington DCXanaduYokohamaZurichServiceNow, Inc.ServiceNowServiceNow®Developer SiteEVALNow SupportHIServiceNow CommunityServiceNow StoreServiceNow® StoreCustomer Service and SupportSURFAccess ManagementAccounts Payable Invoice ProcessingAccounts Payable OperationsAPOAccounts Payable Operations integration with Document 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\(TISC\)ServiceNow Otto for TISCServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)ServiceNow Otto for Third-party Risk Management \(TPRM\)ServiceNow Otto for TPRMServiceNow Otto for VaultServiceNow Otto for Unified Security Exposure ManagementServiceNow Otto for Zero Copy ConnectorOtto for ZCCNow componentNow eBondingNext Experienceui-component extensionCLINext Experience ComponentsComponentsNext Experience Design SystemDesign SystemUI BuilderNext Experience UI FrameworkUI FrameworkServiceNow UniversityNow LLMNow LLM ServiceNow Mobile AgentNow Mobile®Now Service ExchangeOmnichannel CallbackOmnichannel Callback for Customer Service ManagementZoom extension for Omnichannel CallbackOn-Call SchedulingOnboarding ExperienceOnboarding modalsOperational Resilience WorkspaceOpen state managementOperational IntelligenceOperational MetricsOperational ResilienceOperational Sustainability Integration with SocialsuiteOperational TechnologyOperational Technology ManagerOperational Technology Incident ManagementOperational Technology Knowledge ManagementOperational Technology Request ManagementOperational Technology Vulnerability ResponseOperational vulnerabilityOperations InsightOperator WorkspaceOpportunity ManagementOracle EBS Journal Robot templateOracle HCM Cloud spokeOrchestrationOrder Case PlaybookOrder Case Self ServiceOrder ManagementOrder Management for Customer Service application IDOrder Management for Customer Service ManagementOrder Management for Telecommunications, Media, and TechnologyOrder Management for TelecommunicationsOrder Management for Telecommunications and MediaOrder Management for Channel PartnersOT Asset ManagementOperational Technology DiscoveryOT DiscoveryOT Discovery CollectorOperational Technology Discovery CollectorOT OMOperational Technology Obsolescence ManagementOperational Technology ManagementOTMRecommended Actions for OTSMRecommended Actions for Operational Technology Service Management \(OTSM\)ServiceNow Otto for AI SearchServiceNow® Otto for AI SearchServiceNow Otto for CCMServiceNow Otto for Cloud Cost ManagementServiceNow Otto for Contract Management ProServiceNow® Otto for Contract Management ProServiceNow Otto for Conversational SpokesServiceNow® Otto for Conversational SpokesServiceNow Otto for Finance and ProcurementServiceNow Otto for Knowledge ManagementServiceNow® Otto for Knowledge ManagementServiceNow Otto for Operational Technology Vulnerability ResponseServiceNow Otto for Virtual AgentServiceNow® Otto for Virtual AgentPerformance AnalyticsPerformance Analytics for Sourcing and Procurement OperationsComplimentary Performance Analytics for Incident ManagementPerformance Analytics IntegrationPerformance Analytics for Vulnerability ResponsePalo Alto Prisma CloudParallel Review and FeedbackPartner portalPartner Relationship ManagementPRMPassword ResetPassword Reset Windows ApplicationPassword2PW2Patient Support ServicesPattern DesignerPattern Designer EnhancementsPayment cardPersonal Data 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OperationsServiceNow VaultServiceWatch SuiteSession LogService Graph Connector for Active DirectoryService Graph Connector CentralSGC CentralService Graph Connector for ServiceNow Operational Technology \(OT\) DiscoveryService Graph Connector for ServiceNow OT DiscoveryService Graph Connector for Microsoft ExcelService Graph Connector for Microsoft Defender EndpointService Graph Connector for NetskopeService Graph ConnectorsService Graph Connector for QualysService Graph Connector for Rapid7Service Graph Connector for SentinelOneSGCService Graph Connector for Siemens IAHService Graph ConnectorSharePoint External ConnectorSharePoint Online Search ConnectorSPOCShopping HubSource-to-Pay Common ArchitectureShopping Hub MobileSidebarSite Reliability OperationsSR OpsSitemap GeneratorSkills FoundationSkills WorkspaceSkills ManagementSLA breakdownsSmart AssessmentSmart Assessment EngineSAEServiceNow Add-in for Microsoft 365ServiceNow AgentServiceNow Messaging ServiceSocial Benefits 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Security Circles Client \(Advanced\)Trusted Security Circles ClientTrusted Security Circles OrchestrationUCF ImportUI BuilderUI BuilderUnattended Robot Login AgentUnified MapUnified TaxonomyUniversal RequestUniversal Request integration with Microsoft TeamsUniversal TaskUpgrade CenterUpgrade ConsoleUpgrade MonitorOperational Sustainability Integration with UrjanetUsage InsightsUser ForumsVaccination StatusVeloCloudVendor Assessment AdministrationVendor Improvement InitiativesVendor KPI GroupsVendor Management MobileVendor Management WorkspaceVendor Manager WorkspaceVendor PerformanceVendor Risk ManagementVRMVendor Success IndicatorsVirtual AgentVirtual Agent DesignerVirtual Agent for Sourcing and Procurement OperationsVirtual Agent for PPMVisa SpokeVisibility ContentVisualization DesignerVoiceVoice Controls SimulatorVoice InputVisual Task BoardsVTBVulnerability Assessment WorkspaceVulnerability Assignment RecommendationsVulnerability ManagementVulnerability ResponseVulnerability 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\[sn\_cdm.cdm\_policy\_editor\]CDM Secrets \[sn\_cdm.cdm\_secrets\]CDM Viewer \[sn\_cdm.cdm\_viewer\]app\_service\_admincdm\_admincdm\_editorcdm\_exporter\_editorcdm\_policy\_editorcdm\_secretscdm\_viewerAPI ReferenceBetter Together SolutionBTSBuild applicationsBuild workflowsAutomation and low-codeIndustry ProductsIntegrate applicationsIntelligent ExperiencesMobile Configuration and NavigationServiceNow AI Platform administrationServiceNow AI Platform App EngineServiceNow AI Platform capabilitiesServiceNow AI Platform user interfacePlatform AnalyticsRelease Notes and UpgradesService Management–OtherSource-to-Pay Operations3CLogicA10ACEAdobeAdobe Acrobat ReaderAdobe CloudAdobe Acrobat SignAdobe WorkfrontAha!AirtableAkamaiAkamai API SecurityAlexaAlibaba CloudAlienVaultAmazonAmazon AWS CloudAmazon CloudWatchAmazon ConnectAmazon Elastic Kubernetes Service \(EKS\)Amazon S3Amazon Web ServicesAWSAndroidAnglepointAnsibleAnsible AWXAnthropicAnthropic Claude on AWSApacheApache KafkaAPI Service 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Delivery \(CICD\)Continuous Integration and Continuous DeliveryContinuous Integration and Continuous Delivery \(CICD\) REST APICICDCiscoCisco MerakiCitrixClaroty CTDClaudeWord Document TemplatesCohesityConcurConfluence CloudConfluent Kafka REST ProxyConversational Integration with 3CLogicConversational Integration with AlexaConversational Integration with Amazon ConnectConversational Integration with Apple Messages for BusinessConversational Integration with Facebook MessengerConversational Integration with Google AssistantConversational Integration with LINEConversational Integration with Microsoft TeamsConversational Integration with SlackConversational Integration with WhatsApp \(powered by Twilio\)Conversational Integration with Workplace from FacebookConversational IVR with Amazon ConnectConversational SMS Integration with TwilioCornerstoneCornerstone OnDemandCoupaCriblCrowdStrikeCrowdStrike Falcon HostCrowdStrike Falcon InsightCrowdStrike Falcon IntelligenceCrowdStrike Falcon X 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PlatformQualys Integration for Security OperationsQualys Vulnerability IntegrationRadarFirstRadwareRallyRapid7Rapid7 InsightVMRapid7 NexposeRapid7 Integration for Security OperationsRapid7 Vulnerability IntegrationRecorded FutureRecorded Future IntelligenceRed HatRed Hat Enterprise LinuxRed Hat Enterprise Linux ServerRHEL ServerRHELRed Hat Enterprise Linux for Virtual DatacentersRHEL for Virtual DatacentersRed Hat Security AdvisoryRHSARed Hat Solution IntegrationRHSIRed Hat VirtualizationRed Hat Virtualization \(RHV\)RHVRedoxRedox Electronic Health Record SpokeRedox Inbound IntegrationReverse WhoisRISKIQRiskLensRiskLens IntegrationRiskReconRoadmunkRsyslogSafariSailpointSalesforceSalesforce CRMSalesforce Marketing CloudSalesforce Sales CloudSalesforce Service CloudSamsung SDSSAPSAP AribaSAP S/4HANASAP SuccessFactorsSecurity Incident Response integration with ZscalerSecuritybricksSecurity CenterSCSecurity HubSecurity ScorecardService Graph Connector for SplunkShared 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