--- title: Create agentic workflows, agents, and skills description: Build custom agentic workflows, AI agents, and skills for your applications using automated generation tools with Build Agent. You can streamline development by creating the necessary instructions, tools, and access controls based on your requirements. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/application-development/create-custom-ai-agent.html release: australia topic_type: task last_updated: "2026-08-19" reading_time_minutes: 3 keywords: [agentic workflow, AI agent, custom skill, Build Agent, ServiceNow Studio, create AI agent, create agentic workflow, AI Skill Kit, AI Agent Studio, access control list, ACL, automated generation, app development, prompt, ServiceNow Otto, AI Agents, generative AI, agentic AI] audience: administrator breadcrumb: [Use, Build Agent, Agentic development on the ServiceNow AI Platform, Building applications] --- # Create agentic workflows, agents, and skills Build custom agentic workflows, AI agents, and skills for your applications using automated generation tools with Build Agent. You can streamline development by creating the necessary instructions, tools, and access controls based on your requirements. ## Before you begin Skills must be published before they can be used as a tool by another skill. **Note:** Check your entitlements to determine whether you have access to agentic workflows, agents, and skills in Build Agent. Role required: admin ## About this task For details on creating agentic workflows, agents, and skills, see [Agentic workflows, agents, and skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/ba-about-creating-in-app-agents.md). ## Procedure 1. Navigate to **All** > **App Development** > **ServiceNow Studio**. You can also open Build Agent in the ServiceNow IDE if you prefer a more code-centric experience. ServiceNow Studio opens. Use the central chat area on the ServiceNow Studio home page to start a new Build Agent conversation. You can access an existing conversation by selecting the Conversations icon \[Omitted image "ba-sns-otto-nav-icon.png"\] Alt text: in the Navigator panel. \[Omitted image "ba-sns-full-page-chat.png"\] Alt text: ServiceNow Studio home screen with a Build Agent prompt input area, Recents panel, Recent chats panel, and Plans panel listing example plans with statuses. 2. Select your application from the Build Agent chat panel drop-down list. 3. Prompt to add AI to your app. Enter a prompt describing the agentic workflow, agent, or skill that you want to create. For example: - To create an agentic workflow: `Create an onboarding agentic workflow for contractors featuring three sequential AI agents:` - `Intake Agent: Validates requests, conducts online background checks, verifies budget, and calculates costs using web searches and scripts.` - `Background Check Agent: Assesses risk and performs tiered checks on identity, employment, credit, and references. Also verifies credentials and identifies necessary training.` - `Provisioning Agent: Evaluates access needs, assigns equipment, generates credentials, provisions system access, finds training resources, and sends welcome packages.` - To create an agent: `Create a Swag Fulfillment AI agent that can review and approve swag requests. The agent must review incoming swag requests, check inventory availability for all requested items, approve requests autonomously, update inventory, and request records when taking actions.` - To create a skill: `Create a summarization skill that summarizes travel requests and provides approval suggestions based on the company's travel policy.` - If you don't know what agents or skills you need: `Analyze my application. Review the tables, fields, business rules, and workflows. Identify the most repetitive manual tasks that fulfillers perform and suggest which ones could benefit from AI agent or skill.` 4. Review and approve the plan by selecting **Approve plan**. \[Omitted image "ba-add-skill-1.png"\] Alt text: Five-step plan for creating a swag management application Build Agent starts creating the agentic workflow, agent, or skill, along with its instructions, tools, access control lists \(ACLs\), and supporting scripts. 5. When the build is complete, confirm the installation. Build Agent deploys the workflow, agent, or skill to the development environment. ## What to do next After Build Agent generates agents and skills, complete the following steps to move them from creation to production. 1. Test each skill in ServiceNow Otto Skill Kit to validate prompt behavior against sample records and review output quality before publishing. 2. Test the agent in AI Agent Studio to validate the end-to-end workflow and confirm that tool invocations work correctly. 3. Activate triggers in AI Agent Studio. Triggers are not activated automatically and must be enabled separately after generation. 4. Deploy the custom app with its agents and skills as a standard update set. **Parent Topic:**[Use Build Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/use-build-agent.md) **Related topics** [AI Agent Studio overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-agent-studio.md) [Create an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-next-best-action-agent.md) [Manually test the execution of an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/test-ai-agent.md) [Exploring AI Skill Kit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/exploring-now-assist-skill-kit.md) [Test a prompt](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/test-prompt-template.md)