--- title: Discover description: Discover how processes work in your ServiceNow ecosystem using Process Mining and Task Mining, AI-driven process insights, and Automation Center. Uncover bottlenecks, deviations, and inefficiencies that standard analytics don't show. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/application-development/discover-ai-workflow-factory-prime.html release: australia topic_type: concept last_updated: "2026-10-01" reading_time_minutes: 1 breadcrumb: [AI Workflow Factory Prime, Agentic app development, Building applications] --- # Discover Discover how processes work in your ServiceNow ecosystem using Process Mining and Task Mining, AI-driven process insights, and Automation Center. Uncover bottlenecks, deviations, and inefficiencies that standard analytics don't show. ## Process Mining Discover ways to streamline your business, find bottlenecks and deviations in workflows, filter and compare processes, and more. A comprehensive listing of [Process Mining key terms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/key-terms.md) provides all the notable terminology and their definitions, to assist you in getting the most effective performance from your enterprise. For more information, see [Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/process-mining.md). ## Task Mining Collect workstation activity through a Task Mining desktop agent to reveal how work actually gets done. Organizations can use this analysis to spot repetitive, manual, or inefficient activity and target it for improvement or automation. As a companion to Process Mining, Task Mining adds the view of individual desktop work that process logs don’t capture. For more information, see [Task Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/task-mining.md). - **[Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/automation-center/automation-center-landing-page.md)** Use the ServiceNow® Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​. - **[Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/process-mining/process-mining.md)** Process Mining helps analysts and process owners quickly analyze and optimize their business processes. - **[Task Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/task-mining/task-mining.md)** Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions. **Parent Topic:**[AI Workflow Factory Prime](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/ai-workflow-factory-prime.md)