---
title: Getting instance assistance
description: Get assistance for common issues accessing an instance and give feedback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/getting\_instance\_assistance.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Personal developer instance guide, Learning about developing on the ServiceNow AI Platform, Building applications]
---

# Getting instance assistance

Get assistance for common issues accessing an instance and give feedback.

If you cannot access your PDI or get the **Your instance is currently offline** page, your PDI may be in the process of waking up from hibernation or your PDI just completed patching and needs to restart. Your PDI should be available within five minutes.

If your PDI is not available after five minutes, sign in to the Developer Site, select the arrow next to your avatar, and check the **My Instance** page to see if your PDI is still undergoing maintenance.

**Parent Topic:**[Personal developer instance guide](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/personal_developer_instance_guide.md)