---
title: Exploring ServiceNow Otto for App Engine
description: Explore the AI capabilities, users, benefits, and workflow for using ServiceNow Otto for App Engine to enhance your custom applications with AI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/now-assist-for-app-engine/exploring-now-assist-for-app-generation-enterprise.html
release: australia
product: Now Assist for App Engine
classification: now-assist-for-app-engine
topic_type: concept
last_updated: "2026-07-24"
reading_time_minutes: 3
keywords: [now assist, ServiceNow Otto, ServiceNow Otto for App Engine, app engine, AI capability, AI feature, AI product, AI agent, skill, generative AI, genAI, Now Assist for App Engine, custom app]
breadcrumb: [ServiceNow Otto for App Engine, Agentic development on the ServiceNow AI Platform, Building applications]
---

# Exploring ServiceNow Otto for App Engine

Explore the AI capabilities, users, benefits, and workflow for using ServiceNow Otto for App Engine to enhance your custom applications with AI.

## ServiceNow Otto for App Engine overview

ServiceNow Otto for App Engine is designed to empower developers with the tools needed to add AI to custom applications. Whether you're enhancing an existing custom application with AI capabilities, or creating a new application that features AI capabilities from the start, ServiceNow Otto for App Engine has everything that you need to make developing AI experiences seamless.

With ServiceNow Otto for App Engine, you can leverage the generative and agentic AI capabilities of the ServiceNow AI Platform. For more information about the tools available with ServiceNow Otto for App Engine, see [Tools included with ServiceNow Otto for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/tools-included-with-now-assist-for-app-engine.md).

Using ServiceNow Otto for App Engine, you can enhance your custom applications with several AI capabilities: skills, AI agents, and agentic workflows. Starting with version 28.2.4 of ServiceNow Otto for App Engine, you can also use the custom app record summarization skill, which enables you to summarize records within custom apps and tables. Use the following resources to learn more about each of these capabilities and which one might be the best fit for your custom application.

-   [AI capabilities for enhancing custom applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/ai-capabilities-with-now-assist-for-app-engine.md)
-   [Custom app record summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/custom-app-record-summarization-na-for-app-engine.md)
-   [Choosing the right AI capability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/choosing-the-right-ai-capability.md)

## ServiceNow Otto for App Engine users

<table id="table_ap4_sz5_bfc"><thead><tr><th>

Users

</th><th>

Tasks

</th></tr></thead><tbody><tr><td>

Developers

</td><td>

-   Build custom AI agents, skills, and agentic workflows and embed them within existing custom applications.
-   Configure custom app record summarization to enable summary generation in-product and through conversation.
-   Automate tasks and work within custom app workflows through AI skills, agents, and agentic workflows.

</td></tr><tr><td>

Requesters and fulfillers

</td><td>

Leverage AI agents and skills within custom applications at runtime to complete tasks.

</td></tr></tbody>
</table>## ServiceNow Otto for App Engine workflow

The following list outlines the developer workflow for creating and embedding a custom skill within an application with ServiceNow Otto for App Engine:

1.  Identify a task to automate as a skill within an existing or new custom application.
2.  Engineer a skill using AI Skill Kit.
3.  Choose a large language model \(LLM\), define inputs, and compose prompt text for the skill.
4.  Add tools to the skill, such as pulling in data or automating a task within a workflow or subflow.
5.  Test and validate the skill using AI Data Kit to optimize the correctness of the skill.
6.  Activate and embed the skill within a custom application using an AI agent, UI action, flow action, or the ServiceNow Otto panel.

The process for building and embedding an AI agent or an agentic workflow within a custom application is similar. Developers use AI Agent Studio to create, define, and add tools to the AI agent. They can then deploy the AI agent for use in the ServiceNow Otto panel or within an agentic workflow.

For more information about creating skills, AI agents, and agentic workflows with ServiceNow Otto for App Engine, see [Using ServiceNow Otto for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/use-now-assist-for-app-engine-enterprise.md).

## ServiceNow Otto for App Engine benefits

|Benefit|Users|
|-------|-----|
|Modernize existing custom applications with generative AI agents and skills, including the custom app record summarization skill..|Developers|
|Create skills, AI agents, and agentic workflows capable of handling complex, non-deterministic decision logic.|Developers|
|Improve productivity and efficiency by leveraging AI agents and skills to complete tasks.|Requesters and fulfillers|
|Understand the contents of a record quickly using the custom app record summarization skill.|Requesters and fulfillers|
|Offload manual, repetitive tasks to AI agents and agentic workflows.|Fulfillers|

## What to explore next

To learn more about ServiceNow Otto for App Engine, see [Installing ServiceNow Otto for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/install-now-assist-for-app-engine.md) and [Use ServiceNow Otto for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/use-now-assist-for-app-engine-enterprise.md).