---
title: Summarize a record in-product using ServiceNow Otto for App Engine
description: Quickly understand the contents of a record in a custom application within Core UI or a custom workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-development/now-assist-for-app-engine/summarize-record-in-product-na-for-app-engine.html
release: australia
product: Now Assist for App Engine
classification: now-assist-for-app-engine
topic_type: task
last_updated: "2026-07-24"
reading_time_minutes: 2
keywords: [ServiceNow Otto for App Engine, Summarize record, summarize a record in a custom table, summarize a table in a custom app, generate summary for table]
breadcrumb: [Use, ServiceNow Otto for App Engine, Agentic development on the ServiceNow AI Platform, Building applications]
---

# Summarize a record in-product using ServiceNow Otto for App Engine

Quickly understand the contents of a record in a custom application within Core UI or a custom workspace.

## Before you begin

Role required: admin

Verify that the custom app record summarization skill is activated and configured. For more information, see [Activate the custom app record summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/activate-custom-app-record-summarization-na-for-app-engine.md).

The following procedure describes how to summarize a record from a custom application in-product in both Core UI and in a custom workspace. To learn how to add a record summarization card to your custom workspace, see the following resources:

-   [Customize UI Builder pages using components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/ui-builder/work-components.md)
-   [Components documentation for the AI summary card](https://horizon.servicenow.com/workspace/components/now-ai-summary-card?release=zurich)
-   [UI Builder setup documentation for the AI summary card](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-ai-summary-card/uib-setup)

You can also summarize the contents of a record through chat in the ServiceNow Otto panel. For more information, see [Summarize a record through chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/summarize-record-through-chat-na-for-app-engine.md).

## Procedure

1.  In Core UI or a custom workspace, open the record that you want to summarize.

2.  Select **Summarize**.

    **Note:** Generating and displaying the summary may take several seconds.

3.  When you're finished summarizing a record, you can copy the summary, expand or collapse the summary, or provide feedback about the summary.

<table id="choicetable_md1_nyf_xyb"><thead><tr><th align="left" id="d44566e163">

Option

</th><th align="left" id="d44566e166">

Procedure

</th></tr></thead><tbody><tr><td id="d44566e172">

**Expand or collapse the summary**

</td><td>

Select the expand card icon \(\[Omitted image "icon-expand.png"\] Alt text: expand card icon.\) to view the complete summary or the collapse card icon \(\[Omitted image "icon-collapse.png"\] Alt text: collapse card icon.\) to view a collapsed summary.

</td></tr><tr><td id="d44566e193">

**Provide feedback about the summary**

</td><td>

If you think that the summary was helpful, select the helpful icon \(\[Omitted image "icon-helpful.png"\] Alt text: Helpful icon.\). If you think that the summary wasn’t helpful, select the not helpful icon \(\[Omitted image "icon-not-helpful.png"\] Alt text: Not helpful icon.\).**Note:** This feedback improves the generative AI model and can help to improve future versions of this skill.

</td></tr><tr><td id="d44566e216">

**Copy the record summary**

</td><td>

If you want to reuse the summary, select the copy to clipboard icon \(\[Omitted image "icon-copy.png"\] Alt text: Copy to clipboard icon.\).

</td></tr></tbody>
</table>
**Parent Topic:**[Using ServiceNow Otto for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-development/now-assist-for-app-engine/use-now-assist-for-app-engine-enterprise.md)