---
title: Manage business processes
description: A business processes is a structured method to organize and manage applications that collectively deliver a specific service—whether internal \(example: HR systems\) or external \(example: customer portals\). This process ensures alignment between business capabilities and IT assets, enabling better governance, risk management, and value delivery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-portfolio-management/eaw-manage-business-processes.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using business architecture, Working with Portfolio list view, Managing Enterprise Architecture Workspace, Enterprise Architecture Workspace, Enterprise Architecture]
---

# Manage business processes

A business processes is a structured method to organize and manage applications that collectively deliver a specific service—whether internal \(example: HR systems\) or external \(example: customer portals\). This process ensures alignment between business capabilities and IT assets, enabling better governance, risk management, and value delivery.

-   **[View all business processes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-view-all-business-processes.md)**  
You can view the list of all available business processes in the Enterprise Architecture Workspace.
-   **[Add or edit a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-create-business-process.md)**  
A Business process is a collection of related, structured activities performed to achieve a specific business outcome. Use business processes to model how your organization operates and to associate the business applications that support those activities.
-   **[Manage architectural artifacts of a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-assoicate-artifact-bp.md)**  
You can create new, add, or remove the artifacts that are associated with a business process.
-   **[View value stream stages associated with a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-view-vs-stages-assoc-with-bp.md)**  
You can view the value stream stages associated with a business process to understand which steps in your value stream the business process supports.
-   **[Add a stakeholder to a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-add-stakeholder-to-business-process.md)**  
Add existing stakeholders to a business process or create new stakeholders to identify who is interested in the business process.
-   **[Remove a stakeholder from a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-remove-stakeholder-from-business-process.md)**  
You can remove the stakeholders associated with a business process in the Enterprise Architecture Workspace.
-   **[Add a business unit to a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-add-business-unit-to-business-process.md)**  
Add an existing business unit to a business process in Enterprise Architecture Workspace, or create a business unit directly from the business process record.
-   **[Remove a business unit from a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-remove-business-unit-from-business-process.md)**  
Remove business units associated with a business process in Enterprise Architecture Workspace.
-   **[Add a goal to a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-add-goal-to-business-process.md)**  
Add goals to business processes to align process activities with strategic objectives and track performance metrics.
-   **[Remove a goal from a business process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-remove-goal-from-business-process.md)**  
Remove goals associated with a business process in Enterprise Architecture Workspace.

**Parent Topic:**[Using business architecture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-using-business-architecture.md)