--- title: Exploring ServiceNow Otto for Enterprise Architecture \(EA\) description: With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/application-portfolio-management/exploring-now-assist-for-ea.html release: australia topic_type: concept last_updated: "2026-08-04" reading_time_minutes: 8 breadcrumb: [ServiceNow Otto for Enterprise Architecture \(EA\), Enterprise Architecture] --- # Exploring ServiceNow Otto for Enterprise Architecture \(EA\) With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace. ## ServiceNow Otto for Enterprise Architecture \(EA\) overview ServiceNow Otto for EA includes generative AI skills and features that enable Enterprise Architecture Workspace users to work more efficiently with their enterprise architecture data. **Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md). ## Skills ServiceNow Otto for Enterprise Architecture \(EA\) includes the following generative AI skills. - **[Architectural Decision Record \(ADR\) summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/summarize-docs-genai-skill-ea.md)** Generate a concise summary of an Architectural Decision Record \(ADR\) artifact using ServiceNow Otto for EA. You can also shorten or elaborate selected text in the ADR document using the context menu, and insert the generated content directly into the record. - **[Business application insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/generate-insights-into-ba.md)** Generate concise and actionable insights for business applications, including details about purpose, risk, cost, and rationalization recommendations. Insights are context-aware and automatically include relevant information from the page where you initiate them. - **[Compare Enterprise Modeling and Visualization diagrams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/compare-modeling-diagrams.md)** Compare any two versions of an Enterprise Modeling and Visualization diagram and get an AI-generated summary of the differences, including an executive summary and a breakdown of shapes and relationships that were added, modified, or removed. - **[Elaborate or shorten content in form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/elaborate-or-shorten-content-form-fields.md)** Elaborate or shorten text in the description or reasoning fields on forms for business applications, business capabilities, business processes, value stream stages, and information objects. You can also use prompts to generate content for the **Reasoning** field in the **Planned Disposition** section of a business application form. - **[Create diagram from image](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-create-bpm-diag-from-image.md)** Generate an editable business process map diagram from an uploaded image. ServiceNow Otto for EA identifies shapes, pools, lanes, and connections from the image and creates the diagram in the Enterprise Architecture Workspace. - **[Enterprise Architecture query agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/ea-qna-overview.md)** Ask natural language questions about your enterprise architecture portfolio and get AI-generated answers grounded in your instance data. The agent queries across business applications, capabilities, value streams, technology standards, and information objects. - **[Generate enterprise architecture diagram](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/now-assist-aiagents-ea-diagramming-usecase.md)** Use the Generate enterprise architecture diagram agentic workflow to create Enterprise Modeling and Visualization diagrams for business applications hierarchy through a conversation with an AI agent in the ServiceNow Otto panel. - **[Dashboard insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/generate-insights-ea-dashboard.md)** Use a conversational interface to query and analyze data from Enterprise Architecture Workspace dashboard widgets. Ask natural language questions to retrieve insights, identify trends, and generate charts without manually reviewing dashboard visualizations. - **[Register a business application conversationally](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/register-business-application-using-conversational-experience.md)** Use a conversational experience in Virtual Agent to register a business application by answering a series of guided questions. The virtual agent maps your responses to the appropriate form fields automatically. - **[Register a digital integration conversationally](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/register-digital-integration-using-conv-exp.md)** Use a conversational experience in Virtual Agent to register a digital integration by answering a series of guided questions. You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-model-providers.md) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/manage-large-language-models.md). For more information, see [Large language models on the ServiceNow AI Platform®](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/exploring-large-language-models.md). **Note:** Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. - **[Supporting information for ServiceNow Otto for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/supporting-info-now-assist-ea.md)** Get a quick overview of the important information that is related to the ServiceNow Otto for Enterprise Architecture \(EA\) application. **Parent Topic:**[ServiceNow Otto for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/now-assist-ea.md) **Related topics** [Generate a summary for Architectural Decision Records \(ADRs\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/summarize-docs-genai-skill-ea.md) [Generate insights into business applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/generate-insights-into-ba.md) [Compare Enterprise Modeling and Visualization diagrams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/compare-modeling-diagrams.md) [Elaborate or shorten content in form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/elaborate-or-shorten-content-form-fields.md) [Create a business process map diagram from an image](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-create-bpm-diag-from-image.md) [Exploring Enterprise Architecture query agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/ea-qna-overview.md) [Enterprise Architecture AI agent diagramming agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/now-assist-aiagents-ea-diagramming-usecase.md) [Generate insights for Enterprise Architecture Workspace dashboard widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/generate-insights-ea-dashboard.md) [Register a business application conversationally](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/register-business-application-using-conversational-experience.md) [Register a digital integration conversationally](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/register-digital-integration-using-conv-exp.md) [Configure ServiceNow Otto for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/configure-now-assist-ea.md) [ServiceNow Otto for Enterprise Architecture \(EA\) access roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/sn-otto-access-roles.md) [Configure AI Data Explorer and Query Generation skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/configure-ai-data-explr-qry-genr-skills.md) [Enable Knowledge Graph system properties for the Enterprise Architecture query agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/set-kg-system-properties-ea-qna.md) [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/exploring-ea-mcp-server.md)