---
title: Working with AI agent agentic workflow in ServiceNow Otto for Enterprise Architecture \(EA\)
description: Use the AI agents in Enterprise Architecture to help complete tasks autonomously.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/application-portfolio-management/using-na-ea-ai-agents.html
release: australia
topic_type: concept
last_updated: "2026-07-22"
reading_time_minutes: 1
breadcrumb: [Managing Enterprise Architecture Workspace, Enterprise Architecture Workspace, Enterprise Architecture]
---

# Working with AI agent agentic workflow in ServiceNow Otto for Enterprise Architecture \(EA\)

Use the AI agents in Enterprise Architecture to help complete tasks autonomously.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

**Note:** Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.

|Agentic workflow name|Description|Available AI agents|
|---------------------|-----------|-------------------|
|Generate enterprise architecture diagram|Generates diagrams for business applications hierarchy in Enterprise Modeling and Visualization and summarizes them.|Enterprise architecture diagrams AI agent|

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

**Important:**

By default, all agentic workflow and AI agent records are read only.

To change any configuration of an AI agent, you must first duplicate the use case. For information, see [duplicate the use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md). Then proceed with the following steps:

-   Activate the use case.
-   Activate all agents in a use case. To invoke the Generate enterprise architecture diagram use case, you can ask for a business hierarchy diagram for a specific entity through the ServiceNow Otto panel.

To view more information on AI agents and how to install them, see [AI Agent Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-agent-studio.md).

-   **[Enterprise Architecture AI agent diagramming agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/now-assist-aiagents-ea-diagramming-usecase.md)**  
Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.

**Parent Topic:**[Managing Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/application-portfolio-management/eaw-managing-ea-workspace.md)