--- title: Intelligent approvals description: Use AI to automatically evaluate incoming approval requests against your organization's policy documents. Requests that clearly meet policy criteria are approved or rejected automatically, while ambiguous cases are routed to human reviewers for approval. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/intelligent-approvals.html release: australia topic_type: reference last_updated: "2026-08-03" reading_time_minutes: 3 breadcrumb: [Build workflows] --- # Intelligent approvals Use AI to automatically evaluate incoming approval requests against your organization's policy documents. Requests that clearly meet policy criteria are approved or rejected automatically, while ambiguous cases are routed to human reviewers for approval. \[Omitted video\] Description: Video overview of Intelligent Approvals showing how AI interprets natural-language policies to automate approval decisions. Learn how Intelligent Approvals connects policy intent directly to approval execution through AI-powered automation. ## Get started Intelligent approvals bridge the gap between business policy and approval execution. Upload natural-language policy documents, and have AI automatically evaluate incoming requests against these policies in real-time. The AI handles clear approvals and rejections automatically, and routes ambiguous cases to humans for approval. When policies change, update the document. There's no need for developer intervention to rewrite the workflow. ## AI licensing requirements The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: - Foundation: AI basics to deliver insights - Advanced: AI to boost productivity across relevant use cases - Prime: Act autonomously with all AI assets, and create your own For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md). **Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md). ## ServiceNow Otto language availability notice **Important:** - Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases. - Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. - Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. - Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. ## Helpful resources Some ServiceNow resources that can provide you with helpful information are: - **\[Omitted image "dcx-icon-community.svg"\]ServiceNow Community** Connect with fellow ServiceNow professionals and share intelligent approval best practices at [ServiceNow Community](https://community.servicenow.com/community) - **\[Omitted image "dcx-icon-dev-portal.svg"\] Developer** Build custom approval integrations and explore APIs at [developer.servicenow.com](https://developer.servicenow.com/) - **\[Omitted image "dcx-icon-impact.svg"\] Impact** Accelerate ROI and amplify your experience at [http://impact.servicenow.com](http://impact.servicenow.com) - **\[Omitted image "dcx-icon-learning.svg"\] ServiceNow University** Build skills with instructor-led and online training on AI-powered approvals at [ServiceNow University](https://learning.servicenow.com/now/lxp/home) - **\[Omitted image "dcx-icon.svg"\] General guidelines** [Best Practices](https://mynow.servicenow.com/now/best-practices/home) - **\[Omitted image "dcx-icon-partner.svg"\] Partner** Grow your business by taking advantage of promotions, news, and marketing tools at [https://www.servicenow.com/partners.html](https://www.servicenow.com/partners.html) - **\[Omitted image "dcx-icon.svg"\] ServiceNow** Learn more about ServiceNow products and solutions at [http://servicenow.com](http://servicenow.com) - **\[Omitted image "dcx-icon-store.svg"\] ServiceNow Store** Download certified apps and integrations that complement the ServiceNow platform at [http://servicenow.com](http://servicenow.com) - **\[Omitted image "dcx-icon-support.svg"\] Support** - Access advice on managing your instances, access self-help, and get technical support at [https://support.servicenow.com/now](https://support.servicenow.com/now) - Learn more about specific known errors, along with workarounds if any, from [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) - **\[Omitted image "bus-video-play.svg"\] Alt text: Video** Learn more about the value that you can add to your business with intelligent approval automation. Watch the product demonstration videos.