---
title: Create a workflow for an SLA Definition
description: Automate a multi-step process by creating a workflow from an SLA definition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/legacy-workflow/t\_CreateAWorkflowFromSLADefinition.html
release: australia
product: Legacy Workflow
classification: legacy-workflow
topic_type: task
last_updated: "2026-07-10"
reading_time_minutes: 1
breadcrumb: [Create a workflow, Workflow management, Classic Workflow, Build workflows]
---

# Create a workflow for an SLA Definition

Automate a multi-step process by creating a workflow from an SLA definition.

## Before you begin

-   You must have the snc\_required\_script\_writer\_permission and either the workflow\_admin or workflow\_creator role to use the Workflow Editor.
-   If you’re designing the workflow as part of an update set process, see [Workflow movement with update sets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/legacy-workflow/c_WorkflowMovementWithUpdateSets.md) before creating the workflow.

## Procedure

1.  Open a list of SLA definitions.

    For example **Facilities > SLA Definitions** or **Service Level Management > SLA Definitions**.

2.  At the top of the form, next to **SLA Definitions**, click the new icon \(\[Omitted image "NewCatalogItemButton.png"\] Alt text: New icon.\).

3.  Select **Contract SLA** or **Service Offering SLA**.

4.  Next to the **Workflow** field, click the lookup icon.

5.  Next to **Workflow** at the top, click **New**.

    \[Omitted image "CreateWorkflowFromSLADefinition.png"\] Alt text: Create a workflow from an SLA definition.

    The Workflow Version dialog shows in the New Workflow view. The **Table** field is set to **SLA Definition \(contract\_sla\)** or **Service Offering SLA \(service\_offering\_sla\)** and is read-only.

6.  Enter a **Name**.

7.  \[Optional\] Enter a **Description**.

8.  \[Optional\] Edit the conditions fields as necessary.

9.  Click **Submit**.

    The new workflow is created with the **Begin** and **End** activities connected by a single transition.

    \[Omitted image "WorkflowNew.png"\] Alt text: New workflow.

10. Finish creating the workflow by adding activities, validating, and publishing so the workflow is available to other users.

    For more information, see [Work on workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/legacy-workflow/work-on-workflows.md).

11. \[Optional\] Change the advanced settings for the workflow by clicking the properties icon \(\[Omitted image "PropIcon.png"\] Alt text: Properties icon.\).

    If you make changes, click **Update**.


**Parent Topic:**[Create a workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/legacy-workflow/t_CreateAWorkflow.md)