---
title: Fulfill a service request
description: End users can request published services through the service catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/service-creator/t\_FulfillingServiceRequests.html
release: australia
product: Service Creator
classification: service-creator
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage a service, Service Creator, Build workflows]
---

# Fulfill a service request

End users can request published services through the service catalog.

## Before you begin

Role required: none.

## About this task

When a user requests a service, the ServiceNow system creates a new task for that service category. Service fulfillers complete these tasks to fulfill the request.

New request tasks are automatically assigned to the group or user specified in the **Fulfillment Group** or **Fulfillment User**service setting. If no fulfillment group or user is set, new records are assigned to the service category manager.

Questions for a particular service and the answers entered by the requesting user appear in the **Variables** section on the fulfillment task record.

## Procedure

1.  Navigate to **All** > **<Your service application>** > **Assigned to me**.

2.  Select a record.

3.  Review the information presented.

4.  Complete the task in accordance with department policies and procedures.

5.  Set the **State** of the service request record to **Closed Complete**.

6.  Click **Update**.