---
title: Create conversational action skill
description: Create a skill for the conversational action and make the skill available for users in a conversation. You can have multiple skills for the same action.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/create-conversational-action-skill.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Build actions, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Create conversational action skill

Create a skill for the conversational action and make the skill available for users in a conversation. You can have multiple skills for the same action.

## Before you begin

Role required:

-   admin or flow\_designer
-   now.assist.creator

## Procedure

1.  Navigate to **All** > **Process Automation** > **Workflow Studio**.

2.  On the home page, select **Actions**.

3.  From the list of actions, select the action for which you want to create the skill.

4.  From the side panel, open **Conversational settings** \(\[Omitted image "conversational-settings-icon-z.png"\] Alt text: Option on the side panel to open conversational settings.\).

    If the action already contains skills, the conversational settings displays a list of the exiting skills with an option to create a new skill.

    \[Omitted image "create-conversational-action-skill.png"\] Alt text: Option to create a new skill for the action.

5.  Select **Create a new skill**.

6.  Select **Generate skill metadata** to generate descriptions for the skill and the inputs and outputs using generative AI.

    \[Omitted image "create-new-action-skill.png"\] Alt text: Form to create a new skill for the action.

7.  Specify the settings as described in the topic [Configure action conversational settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/configure-action-conversation-settings.md).

8.  Save the skill.

    You can also test the skill by selecting **Save and test**.


**Parent Topic:**[Building actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/actions.md)