--- title: Spokes description: Add application-specific content to Workflow Studio by installing spokes. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/spokes.html release: australia product: Workflow Studio classification: workflow-studio topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 4 breadcrumb: [Flow integrations, Flows, subflows, and actions reference, Flows, subflows, and actions, Workflow Studio, Build workflows] --- # Spokes Add application-specific content to Workflow Studio by installing spokes. A spoke is a scoped application containing Workflow Studio content dedicated to a particular application or record type. For example, the **ITSM Spoke** contains actions for managing Task records such as the **Create Task** action. Spokes are activated when their parent application is activated. For example, the **ITSM Spoke** is activated when the Incident, Problem, and Change applications are activated. Creating a spoke requires familiarity with application development as developers must add Workflow Studio content to a scoped application. |Spoke|Description|Plugin|Included with| |-----|-----------|------|-------------| |[Benchmarks Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/benchmarks-actions.md)|Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow.|\[com.sn\_bm\_client.spoke\]|[Benchmarks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/benchmarks-landing.md) application.| |[Connect spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/connect-spoke.md)|Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.|\[com.glide.connect\_v3plus.core.ah\]|ServiceNow AI Platform| |[Customer Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/customer-service-actions.md)|Provides actions for flow designers to use when creating Customer Service Management business processes.|\[com.snc.customer\_service.spoke\]|[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceManagement.md) application| |[External Related Files spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/ext-related-files.md)|The External Related Files spoke stores information about files in third-party systems and helps you manage the information.|\[com.sn.external.files\]|ServiceNow AI Platform| |[Field Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/field-service-actions.md)|Provides actions for flow designers to use when creating Field Service Management business processes.|\[com.snc.field\_service.spoke\]|[Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-application-landing-page.md) application| |[ITSM spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/itsm-spoke.md)|Provides flow and actions associated with ITSM. Requires the ITSM application suite.|\[com.snc.itsm.spoke\]|[IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_ITServiceManagement.md) application| |[Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/predictive-intelligence-spoke.md)|Provides actions to make predictions from trained Predictive Intelligence solutions.|\[com.snc.ml\_flowdesigner\]|[Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence.md)| |[Robotic Process Automation \(RPA\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/rpa-actions.md)|Provides RPA actions for flow designers to assign users to attended automation process, add work queue items to queue, update work items, fetch process jobs and execution status of a specific process job, trigger a specific bot process, and unassign users from attended automation process.|\[com.sn\_rpa\_foundation\]|[Robotic Process Automation \(RPA\) Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rpa-explore.md)| |[Security Operations spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/secops-spoke.md)|Provides Security Operations actions for flow designers to manage Security Incident Response flow templates.|\[com.snc.secops.spoke\]|[Security Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/security-operations-landing-page.md) application| |[Visual Task Board \(VTB\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/vtb-actions.md)|Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.|\[com.glide.ui.vtb.ah\]|ServiceNow AI Platform| Additional spokes are available with an Integration Hub subscription. To see a list of Integration Hub spokes, see [Integration Hub available\\n spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md). For more information about requesting an Integration Hub subscription, see [Request Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-ih-overview.md). - **[Benchmarks Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/benchmarks-actions.md)** Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow. - **[Connect spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/connect-spoke.md)** Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later. - **[Customer Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/customer-service-actions.md)** Provides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management \[com.sn\_customerservice\] plugin. - **[External Related Files spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/ext-related-files.md)** The External Related Files spoke stores information about files in third-party systems and helps you manage the information. - **[Field Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/field-service-actions.md)** Provides actions for flow designers to use when creating Field Service Management business processes. - **[ITSM spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/itsm-spoke.md)** Provides flow and actions associated with ITSM. Requires the ITSM application suite. - **[Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/predictive-intelligence-spoke.md)** With Predictive Intelligence for Flow Designer \(com.snc.ml\_flowdesigner\), you can deploy machine learning solutions in your instance. This spoke provides actions to incorporate Predictive Intelligence model predictions into flows. - **[Robotic Process Automation \(RPA\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/rpa-actions.md)** With Robotic Process Automation, your flow designers can use actions to assign and unassign users to and from an attended automation process, add work items to a queue, update work items, fetch process jobs, get the status of a process job, and trigger a bot process. - **[Security Operations spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/secops-spoke.md)** Provides Security Operations actions for flow designers to manage Security Incident Response flow templates. - **[Visual Task Board \(VTB\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/vtb-actions.md)** Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees. **Parent Topic:**[Workflow Studio flow integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/flow-designer-integrations.md)