---
title: Test conversational action
description: Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/build-workflows/workflow-studio/test-conversational-action.html
release: australia
product: Workflow Studio
classification: workflow-studio
topic_type: task
last_updated: "2026-05-06"
reading_time_minutes: 1
breadcrumb: [Build actions, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Test conversational action

Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

## Before you begin

Role required: action\_designer

## Procedure

1.  Navigate to **All** > **Process Automation** > **Workflow Studio**.

2.  On the homepage, select **Actions**.

3.  From the list of actions, select the action that you want to test.

4.  Select **Test**.

5.  From the Test Action dialog box, select **Trigger via a conversation**.

    |Trigger option|Description|
    |--------------|-----------|
    |Trigger by entering inputs|Test by manually entering and selecting input values.|
    |Trigger via a conversation|Test by providing inputs values in a chat experience.|

    \[Omitted image "example-test-action-via-conversation.png"\] Alt text: Test action dialog box with Trigger via a conversation option selected

6.  For **Select skill**, select the conversational-enabled skill that you want to use for conversational testing.

    To configure action conversational settings, see [Configure action conversational settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/configure-action-conversation-settings.md).

7.  For **Select assistant**, select the AI assistant you want to use for conversational testing.

8.  Select **Run Test**.

9.  In the assistant conversation, answer the questions that the AI assistant asks you.

    For example, provide the details needed to create an outage.

    \[Omitted image "example-test-action-conversation.png"\] Alt text: Sample conversation to test Create outage action

10. Review the execution details.

    For example, these are sample execution details for the Create an outage action.

    \[Omitted image "example-execution-details-conv-action.png"\] Alt text: Sample execution details from testing the Create Outage action via a conversation


**Parent Topic:**[Building actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/actions.md)